FAQS
How do I make edits to my Web page(s)? Notify your department’s Web Content Management Team member, or contact the Public Affairs Office for support or information. What is the P.I.P.E. team? The Public Information Partners Exchange Program (P.I.P.E.) is an internal information sharing network. Each City of Jacksonville division has a representative who provides the Public Affairs Office with news about awards, events, milestones, and more. How do I get our department's information/events promoted on the City's social media accounts? Ask your division’s P.I.P.E. team member to submit the information to the Public Affairs Office. If you are unaware of your division‘s P.I.P.E. team member, please contact the Public Affairs Office. How do we start our own social media accounts for our office? All social media accounts must be created and managed by the Public Affairs Office, or a designee approved by the Public Affairs Office. Individual department/division social media accounts are highly discouraged. How do I request video and/or photography services? Please use the request form located on the City's website here: http://www.coj.net/departments/public-affairs/forms/photo-servicesform.aspx to request services for City events. Requests are evaluated by the Public Affairs Office. How far in advance do I need to submit a request for video and/or photography services? Please fill out the request form at least 7 business days before the event. Due to multiple priorities, rush requests are rarely approved. How do I request graphic design service? Please use the request form located on the City‘s website here: http://www.coj.net/departments/public-affairs/docs/pao-graphic-designrequest-form.aspx. Requests are evaluated by the Public Affairs Office. How far in advance do I need to submit a request for graphic design service? Please submit your request as far in advance as possible. A minimum of 10 business days is required for creation and delivery of the first proof of your project. Depending on the complexity of the project, you must factor in additional time for revisions, final project proof, and printing and delivery times. Due to multiple priorities, rush requests are rarely approved. How do I get information on the portal? Please submit information for review and posting to the Public Affairs Office. It is recommended that one person from each department or division be designated to send information. How are proclamations and letters from the Mayor requested? Please use the request form on the Mayor’s page, located on the City website here: http://www.coj.net/mayor/bizforms/letterproclamation-request-form. Requests are evaluated, according to guidelines, by the Public Affairs Office. How far in advance should a letter or proclamation be requested? A 15-day advance is suggested on all requests, which are evaluated according to guidelines. Due to high demand, rush requests are rarely approved. Does the granting of a proclamation/letter guarantee the mayor's attendance at our event? No. Please complete a separate event request form: http://www.coj.net/mayor-curry/bizforms/ event-request-form.aspx to invite the mayor to participate.
CITY OF JACKSONVILLE COMMUNICATIONS STYLE GUIDE
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