Our stakeholders At CN, we have a diverse group of stakeholders that we engage with in many ways, depending on their needs. Community and stakeholder engagement is also an integral part of our service. Our goal is that the community helps to inform the services we provide and the work we deliver.
Stakeholder group Employees
City of Newcastle
Customers
42
Why our stakeholders are important to CN
Why we are important to our stakeholders
CN engages with this group via
Central to the success of our organisation by providing valued knowledge, skills and labour
Provide a fair, engaging and enriched work experience with career development and flexible work arrangements
One Place (intranet), briefings, meetings, surveys, emails, NovoNews (newsletter), interviews and exit interviews
Provide us with feedback and utilise our services and products
Provide products and services of good value and quality
Customer service centre, customer experience and satisfaction measures, follow-ups, website, publications, fact sheets
Community groups and volunteers
Build trust and connections Provide support and with local communities partnerships through these services
Focus groups, committees and training
Government
Provide funding opportunities, guidance through regulation and legislation, services, planning direction and networks
Provide local strategies, partnerships and networks
Formal meetings, briefings and networking meetings, correspondence and events, legislative reporting and 1:1 meetings
Partners
Provide shared knowledge, networks, cultural experiences and economies of scale
Provide advocacy, leadership, cultural vibrancy, and resources in line with policy and legislation
Contract management, account management relationships, networking meetings and regular engagement through site visits
Ratepayers
Provide funding for local Generate sustainable services and infrastructure; growth and returns to provide guidance, values, the community engagement and feedback
Rates notices, community meetings, surveys, City News and other publications, website and annual report
Businesses
Build capacity, create vibrance and drive our city’s economy
Focus groups and workshops, publications, website, social media, annual report and surveys
Provide opportunities for business and promote activities to enhance businesses
