4 Demand Demand refers to service users’ needs and expectations for a service. Demand for services will be addressed through a combination of managing, upgrading and disposing of existing assets; providing new assets; enhancing technology; and utilising alternative service delivery options. Traditionally, demand is strongly influenced by factors such as: • • • • • • • • •
Population growth/decline Economic changes Customer expectations Technology and innovation initiatives Impact of climate change Drive for environmental sustainability Disability inclusion and access Changes to legislation and statutory requirements New assets from growth/urban development.
4.1 Demand Management Plan
Demand will change over time in terms of quantity and type of service required. The following table summarises the factors that have been forecast to influence CN’s future service provision.
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