Ward 4 Services Guide by City of Reno

City of Reno

Services Guide Este guía está disponible en español vistando: Reno.Gov/Espanol

Photo taken from: University Ridge Park

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Ward 4 Services Guide

Table of Contents

Message from Councilmember Weber, Ward 4

Reno Direct

City of Reno Departments & Services

Resources in our Community

Ward 4 Map

Get involved with The Ward 4 Neighborhood Advisory Board

How to stay Connected to City of Reno News

This publication was produced in Feb. 1, 2022. For more up-to-date information visit Reno.Gov/Services. -2-

Greetings to my Ward 4 neighbors, I’m Bonnie Weber, your Ward 4 City Councilmember. It has been an honor to serve you on the Reno City Council. My family and I have called the North Valleys our home for more than 30 years and we love it! I believe Reno is still the Biggest Little City in the World. I’m committed to keeping Reno a place where we can raise our families and people are proud to call home. This services guide provides a one-stop overview of services available through the City of Reno and throughout Washoe County. While these services are here to help you, I am also here for you. If I can ever be of any assistance, please contact me at WeberB@Reno.Gov or (775) 334-2015. Sincerely, Bonnie Weber Councilmember, Ward 4

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775-334-INFO (4636)

Live Chat Reno.Gov

Alerts Reno.Gov/RenoConnect

Phone App Reno.Gov/App

Comments or Suggestions

Renter Issues

Abandoned Vehicles

Graffiti

Reno Direct, a non-emergency service center, is here to assist you with city government service requests and general information. Whether you’re reporting an abandoned vehicle or graffiti, or looking for City of Reno information, contacting Reno Direct will ensure that your request, suggestion or issue is addressed by the appropriate department. Call (775) 334-4636 Monday-Friday from 9am-4pm.

QR Code Scan code using your smart phone

Scan the code to fill out an online request or chat with a RenoDirect Representative. -4-

City of Reno

Departments & Services You can renew a business license, track applications, and access Reno, Sparks and Washoe County licensing all at OneNV.us. Phone: (775) 334-2090 Email: BusinessLic@Reno.Gov Website: Reno.Gov/BusinessLicense Mailing Address: P.O. Box 7, Reno, NV 89505

Development Services The Development Services Department handles building permits, building inspections, engineering applications, planning applications, zoning information, and historic preservation. Reach them Monday-Friday 8am-4pm by using the appropriate contact information below:

Building and Safety

Phone: (775) 334-2063 Building Permits Email: Permits@Reno.Gov Plan Review Email: BldgReview@Reno.Gov Website: Reno.Gov/DevelopmentServices

Planning - Planner of the day Phone: (775) 321-8309 Email: POD@Reno.Gov

Engineering

Phone: (775) 785-5888

Emergencies For information on how you can be prepared for emergencies, visit the City of Reno’s Emergency preparedness page at: Website: Reno.Gov/Community/EmergencyPreparedness In the event of an emergency, dial 911. If you need to speak with law enforcement for a non emergency, use the appropriate contact info below.

Reno Fire Department (RFD)

Non-Emergency: (775) 334-4636 Admin/Prevention: (775) 334-2300 Website: Reno.Gov/Fire -5-

City of Reno - Departments & Services

Business Licensing

Emergencies (Cont.) Reno Police Department (RPD)

Non-Emergency Dispatch: (775) 334-2121 Front Desk: (775) 334-2175 Records Division: (775) 334-2155 Email: AskRPD@Reno.Gov Website: RenoPD.com -or- Reno.Gov/Police

Washoe County Sheriff’s Office (WCSO) Phone: (775) 328-3001 Email: SheriffWeb@WashoeCounty.us Website: WashoeSheriff.com

Nevada State Police

North Office: (775) 687-9600 Dispatch: (775) 687-0400

Housing & Neighborhood Development Visit the website to view homelessness resources, housing assistance programs, ways to help, reports, plans, and grants. Phone: (775) 334-INFO (4636) Email: Housing@Reno.Gov Website: Reno.Gov/Housing

Municipal Court Visit the website to view all court cases, forms, online hearings, and more. Business hours are Monday-Thursday 7:30am-5:30pm (closed Fridays & major holidays). Phone: (775) 334-2290 Website: Reno.Gov/MuniCourt

Municipal Codes and Ordinances To view all municipal codes and ordinances, visit: Website: Reno.Gov/MuniCourt

Parking Services Parking Services can help you check road closures, get residential parking permits, pay parking tickets, and appeal parking tickets. Hours of operation are Monday-Friday 9am-4pm. Phone: (775) 334-2293 Email: ParkingServices@Reno.Gov Website: Reno.Gov/Parking Contact Reno Direct regarding a vehicle that has been illegally parked or abandoned. Phone: (775) 334-INFO (4636)

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Parks and Recreation Shelter & facility Rentals

The City of Reno has 87 park locations, over 140 miles of trails, and park pavilions for anything from casual BBQs to weddings. Call for more information on discounts and how to rent. Phone: (775) 334-2417 Website: Reno.Gov/ParksAndRec The City of Reno has partnered with the Northern Nevada Sports & Recreation (NNSR) and the Reno Youth Sports Association (RYSA) to provide youth sports programs and leagues. NNSR Phone: (775) 360-4160 NNSR Website: NNSR.org RYSA Phone: (775) 525-0855 RYSA Website: RenoYouthSports.org

Adult Sports

The City of Reno offers many fun adult recreational sport leagues. Our leagues fill up quickly and teams are accepted on a first come, first served basis. Phone: (775) 657-4657 Email: CharlesM@Reno.Gov

Adaptive/Inclusion/Veteran

Programs, activities, and events are offered to our Veterans and individuals with disabilities. Phone: (775) 333-7765 Email: WolfeA@Reno.Gov Website: Reno.Gov/Adaptive

Before & After School Program

The Sierra Kids Before and After School Program is a quality recreational enrichment program for children who need a safe, supervised environment before and after school. Phone: (775) 334-4280 Email: YouthRegistration@Reno.Gov Website: Reno.Gov/ParksAndRec

Reno City Clerk The Reno City Clerk’s Office is responsible for the collection and deposit of all City of Reno revenues. Payment transactions are accepted through the mail or over-the-counter. The City Clerk’s office is also responsible for all records, public record requests and public comments for Reno City Council Meetings. Phone: (775) 334-2030 Location: 1 E. First St., Reno, NV 89501 Email: CityClerk@Reno.Gov Public Record Request(s): RecordMGT@Reno.Gov Website: Reno.Gov/CityClerk -7-

City of Reno - Departments & Services

Youth Sports

Reno City Council Meetings City council meetings are generally the 2nd and 4th Wednesday of the month at 10am. Visit the website for the schedule, and ways to view and/or particiate in the meetings. Location: 1 E. First St., Reno, NV 89501 Website: Reno.Gov/CityCouncil Public Comment: Reno.Gov/PublicComment

Reno City Hall Operation Hours: Monday-Friday 9am-4pm. Closed for state and federal holidays. Phone: (775) 334-4636 Location: 1 E. First St., Reno, NV 89501

2020 Senior Winter Games: Minnesota

Senior Services The City of Reno is committed to keeping our senior citizens connected to the community. Stay connected with news, activities, programs, and events by contacting our Health and Wellness department. Phone: (775) 657-4602 Email: HealthAndWellness@Reno.Gov Website: Reno.Gov/Seniors

Senior Games

Senior Summer (August) and Winter (February) Games are dedicated to promoting and implementing competitive activities for ages 50+. Website: Reno.Gov/SeniorGames

Senior Facilities

These facilities provide seniors (ages 50+) an environment for games, activities, events and various programs that are beneficial to our City of Reno residents. Evelyn Mount Northeast Community Center (EMNECC) Phone: (775) 334-2262 Location: 1301 Valley Rd., Reno, NV 89512 Neil Road Recreation Center (NRRC) Phone: (775) 689-8484 Location: 3925 Neil Rd., Reno, NV 89502 Teglia’s Paradise Park Activity Center (TPPAC) Phone: (775) 356-3176 Location: 2745 Elementary Dr., Reno, NV 89512 -8-

Snow & Ice Plowing The City of Reno provides safe roadway access in an environmentally sound manner during winter months. Learn about the services the City provides to their residents during winter conditions (does not include roads maintained by Nevada Department of Transportation, Washoe County and the City of Sparks).

Special Events To view upcoming Special Events, visit: Website: Reno.Gov/SpecialEvents Contact the Special Events office if you are interested in putting on a special event, or if you would like more information about upcoming events. You can also apply for special event permits, film permits, and block party permits. Phone: (775) 333-7750 Location: 925 Riverside Dr., Reno, NV 89503

Street Closures Street closures may occur due to construction, special events, or other maintenance. Visit the interactive map below for the most up-to-date information. City of Reno Interactive Map: Reno.Gov/RoadClosures RTC Interactive Map: RTCWashoe.com/EngineeringConstruction

Street Sweeping To view the map of monthly street sweeping routes, visit the website below and click on “Street Sweeping”. Phone: (775) 334-INFO (4636) Website: Reno.Gov/PublicWorks Getting a clean sweep of city streets requires some “good neighbor” habits: • Park cars off the street on sweeping day. • Trim your trees away from the curb line allowing the sweepers a clear path to sweep along the curb. • Avoid blowing or raking lawn trimmings and leaves into the street, which is unlawful.

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City of Reno - Departments & Services

Phone: (775) 334-INFO (4636) Website: Reno.Gov/PublicWorks

Resources in our community Animal Control Washoe County Regional Animal Services handles most animal concerns within the county, including Reno and Sparks. Phone: (775) 322-3647 Website: WashoeCounty.us/Animal The Nevada Department of Wildlife (NDOW) generally handles “animals in the field”, but not skunks or raccoons; contact a pest control company for these. Phone: (775) 688-1331 Website: NDOW.org

Boys & Girls Club of Lemmon Valley The Boys & Girls Club is a resource center for families and the community. They provide free meals, basic needs supplies, and college scholarships to teens. No one is ever turned away from the club due to an inability to pay. Sports leagues (soccer, basketball, t-ball, flag football, gymnastics, etc.) are offered for 3 years old to 8th grade. Phone: (775) 360-2440 Location: 325 W. Patrician Dr., Reno, NV 89506 Website: BGCTM.org

Chamber of Commerce The Reno + Sparks Chamber of Commerce is the largest business organization in Northern Nevada with over 1,700 members who employ over 85,000 individuals in Washoe County. Phone: (775) 636-9550 Website: TheChamberNV.org

Flood Information To see if your home is in a flood hazard zone as assessed by the Federal Emergency Management Agency (FEMA), visit the website and search by address or parcel number. Website: Ggis.WashoeCounty.us/wrms/fema For information on the National Flood Insurance Program: Website: FEMA.gov/Flood-Insurance - 10 -

Illegal Dumping Keep Truckee Meadows Beautiful (KTMB) is an organization that leads many initiatives aimed at preserving the beauty of our region. One of which, is the prevention of illegal dumping. Illegal dumping contaminates our watershed, is harmful to wildlife, presents a fire hazard, decreases property value, and incurs a cleanup cost to taxpayers. Report an Illegal Dumpsite: (775) 329-DUMP (3867) Report Individuals who are Actively Dumping: (775) 785-WCSO (9276) Website: KTMB.org

Washoe Legal Services (WLS) assists low-income individuals who are facing eviction or foreclosure, among other services. Phone: (775) 329-2727 Location: 299 S. Arlington Ave., Reno, NV 89501 Email: intakeuser@WashoeLegalServices.org Website: WashoeLegalServices.org

Libraries (Washoe County) The North Valleys Library is located in the North Hills Shopping Center at US 395 and Golden Valley Road. Now open 6 days a week! Visit the website below for up-to-date library hours and information. Phone: (775) 972-0281 Location: 1075 North Hills Blvd., Suite 340, 89506 Website: WashoeCountyLibrary.us

Ndot The Nevada Department of Transportation (NDOT) is a government agency that maintains and improve Nevada’s highway system (US highways and interstate highways). Phone: (775) 888-7000 TTY Phone: (855) 878-NDOT (6368) Email: info@Dot.NV.Gov Website: Dot.NV.Gov

Nevada 211 Nevada 211, a program of the Nevada Department of Health and Human Services, is committed to helping Nevadans connect with the health, human, and social services they need. 2-1-1 services include places to find emergency food, housing and emergency shelter locations, children’s services, support for seniors, older persons, and people with disabilities, and mental health and counseling services. Phone: 211 -or- (866) 535-5654 Website: Nevada211.org - 11 -

Resources in our community

Legal Services

Recreation (Ward 4) Golf Courses • Mayor’s Park Disc Golf Course - 14000 Stead Blvd., 89506 • Sierra Sage Golf Course - 6355 Silver Lake Rd., 89506

Nature Study

• Swan Lake Nature Study -

Playa off the North end of Lear Blvd.

Parks • Dorothy McAlinden Park/Mayor’s Park - 14000 Stead Blvd., 89506 • Melody Lane Park - 2370 Scottsdale Dr., 89512 • North Valleys Regional Park - 8085 Silver Lake Rd., 89506 • Panther Valley Park - 850 Link Ln., 89506 • Raleigh Heights Park - 825 Burgess Place, 89506 • Reno Sports Complex - 2975 N. Virginia St., 89503 • Silver Lake Park - 8755 Red Baron Blvd., 89506 • University Ridge Park - 990 S. University Park Loop, 89512

Pool/Splash Park • Evelyn Mount Northeast Community Center (Indoor Pool) Phone: (775) 334-2262 Location: 1301 Valley Rd., 89512 • North Valleys Regional Park (Splash Park) Location: 8085 Silver Lake Rd., 89506

Other Amenities For a more detailed description of the amenities offered at each of the locations above, visit Reno.Gov/ParksAndRec.

Zoo • Sierra Nevada Zoological Park Phone: (775) 677-1101 Location: 10200 N. Virginia St., 89506

Post Office Sierra Post Office (N. Hills) US Post Office. Operation hours: Monday-Friday 9am-1:30pm & 2:30-5pm, Saturday 10am-11:15 & 11:30am-2pm, closed Sundays. Phone: (775) 972-7054 Location: 1050 N. Hills Blvd., Reno, NV 89506 - 12 -

Public Transit RTc

The Regional Transportation Commission (RTC) provides transit services to the citizens of Reno and Sparks. Phone: (775) 348-0400 Website: RTCWashoe.com

Flex Ride

RTC’s FlexRIDE curbside-to-curbside transit service is available in select areas of the North Valleys. Scheduling a FlexRIDE is done by using the RTC Washoe FlexRIDE app on your smartphone or tablet, or by calling a dispatcher.

Reno Housing Authority Reno Housing Authority (RHA) is the premiere affordable housing entity in Washoe County, providing housing for low income families, Veterans, and unhoused youth. Additionally, RHA provides emergency housing vouchers for those who are homeless, at risk of homelessness, fleeing or attempting to flee domestic violence, dating violence, sexual assault, stalking or human trafficking, or for whom providing rental assistance will prevent the family’s homelessness or having high risk of housing instability. Operation hours: Monday-Friday 8am-5pm (closed during state and federal holidays). Phone: (775) 329-3630 Location: 1525 E. 9th St., Reno, NV 89512 Website: RenoHA.org

Senior Services (Washoe County) Washoe County Senior Services is committed to helping citizens get connected, prepared, and informed with various senior services. Phone: (775) 328-2575 Location: 1155 E. 9th St., Reno, NV 89512 Website: WashoeCounty.gov/SeniorsRV

Streetlight Issues NV Energy has jurisdiction over most streetlights within City limits. Phone: (775) 834-4444 Website: NVEnergy.com/StreetLight - 13 -

Resources in our community

Phone: (775) 335-0035

Trash Collection Waste Management is Reno’s waste disposal provider. Homeowners get 20 excess waste stickers per year which must be affixed to a trash bag no larger than 32-gallons in size for pick up next to regular trash bins on pick up days. Ward 4 residents can also bring 4 truck loads per year to the Stead Transfer Station free of charge. Customers must show a recent trash bill or have identification that matches the service address on the bill. The Stead Transfer Station does not accept hazardous waste. Please contact them for acceptable material types. Waste Management: (775) 329-8822 Stead Transfer Station: (800) 637-8648 Stead Transfer Station Location: 13890 Mt. Anderson St., Stead, NV 89506 Dispose Hazardous Waste: KTMB.org/Recycle

Utilities Gas or Electricity NV Energy NV Energy: (775) 834-4444 Website: NVEnergy.com

Sewer City of Reno

Phone: (775) 334-2095 Email: RenoSewer@Reno.Gov Website: Reno.Gov/Sewer

Water Truckee Meadows Water Authority (TMWA) Phone: (775) 834-8080 Emergency Hotline: (775) 834-8090 Website: TMWA.com Water Quality Website: Quality.TMWA.com

Voter Registration You can register to vote online, in-person, or by mail. In-Person Location: 1001 E. 9th St., Bldg A, Reno, NV 89512 Vote Online: RegisterToVote.NV.Gov Mail Application: NVSOS.Gov/SOSVoterRegForm Election information, including links to the Washoe County Registrar of Voters can be found online. Website: WashoeCounty.gov/Voters

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City of Reno

Ward 4 Map

2 Melody Lane Park

Mayor’s Park Disc Golf Course

1 Evelyn Mount Northeast Community Center

4 Panther Valley Park

11 University Ridge Park

6 Reno Sports Complex

5 Raleigh Heights Park - 15 -

Ward 4 Map

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Addresses on page 12

1 - Dorothy McAlinden Park & Mayor’s Park Disc Golf 2 - Melody Lane Park 3 - North Valleys Regional Park 4 - Panther Valley Park 5 - Raleigh Heights Park 6 - Reno Sports Complex 7 - Sierra Nevada Zoological Park 8 - Sierra Sage Golf Course 9 - Silver Lake Park 10 - Swan Lake Nature Study 11 - University Ridge Park

VERDI

Community Center & Post Office Addresses on page 12

1 - Evelyn Mount Northeast Community Center (EMNECC) 2 - Sierra Post Office (N. Hills) Fire Stations 1 - Reno Fire Station 2 2500 Sutro St., 89512 2 - Reno Fire Station 9 14005 Mt. Vida St., 89506 3 - Reno Fire Station 10 5250 N. Virginia St., 89506

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Ward 4 Map

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Attend a

NEIGHBORHOOD MEETING Councilmember Bonnie Weber

Community Liaison

Amy Pennington - PenningtonA@Reno.Gov

Meetings

3rd Thursday of the month at 6pm

*Check Reno.Gov/NAB for latest schedule

Location

North Valleys Library - 1075 North Hills Blvd.

Use your smart device to scan the QR code for more information and to sign up for the Ward 4 e-newsletter

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@CityOfRenoEnEspanol

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