TWH CLG Presentation 18 September 2023

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Te Waihorotiu Station

Community Liaison Group

18 September 2023, 4.00-5.30pm

Caffe Greco

Wyndham Street

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1. Station construction update 2. Streetscape upgrade programme 3. Social Impact and Business Disruption (SIBD) review 4. Q&A

Station construction update

Matt Wellesley Street Entrance Building

Stairs, lifts and escalators are now installed throughout what will become NZ’s busiest train station

Back of house utilities

Passenger concourse level ceiling with skylights

Passenger concourse level digital render

August 2023 vs October 2022 - 10 months of progress!

Rail track installation has reached the station and is almost complete on the eastern track side

Harvey Tree pit completed

Streetscape upgrade programme

Shaun Sutton – Community Manager Patrick Gibbs – Senior Project Engineer

Indicative Link Alliance  programme 2023-25

2023

• Victoria Street

o Vector enabling works Dec 2022 / Jan 2023 – COMPLETE

o early works - utilities Q1 2023 – COMPLETE

o first concrete base poured Q1 2023 – COMPLETE

o first footpath pavers laid Q3 2023 – COMPLETE

o road asphalt reseal Q3/Q4 2023 – ONGOING

• Phase one of construction works in conjunction with Te Hā Noa Victoria St Project (Elliott St to Kitchener St)

• Kingston Street above-ground ventilation structure – COMPLETE

• Kingston Street streetscape early works – ONGOING

2023-2025

• Albert St, from Victoria to Wyndham St

• Albert St, from Victoria to Wellesley St

• Bluestone wall reconstruction

• Wellesley Street in conjunction with Wellesley St Bus

Improvements Project

• Mayoral Drive in conjunction with The Symphony Centre

development

Current constraints

• Resource availability

• Utilities provider coordination

• Neighbouring project coordination

Looking back

"Day Out With Dad" giveaway

Free Kawhe (Coffee) giveaway

Heart of the City / NZ Police "Coffee with a Cop" sessions

Looking forward

• Free independent business advice

• $3,000 microgrant to enhance your business

APPLICATIONS CLOSE 31 OCT

Re-opening Victoria Street to eastwest traffic

Te Waihorotiu Station
SIBD Annual Report 2023
18 September 2023
Kate Symington – Principal Planner, AECOM

• Designation condition 61.2.

• How disruption to businesses, residents can be avoided, remedied, mitigated.

• Specific issues:

• Disruption to traffic and access.

• Loss of customers.

• Loss of amenity.

• Impacts to community facilities.

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SIBD Overview

Annual Report - Overview

Condition 61.8

The Requiring Authority shall prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP together with a summary of matters raised by the community, and how these have been responded to. The report shall be presented to the Community Liaison Groups.

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Previous recommendations

Recommendation

Antisocial behaviour

Observation

Removal of solid hoardings has increased visibility, light

Collaborative approach with HOTC, City Mission, Auckland Council, Prestige Security, Maori Wardens and NZ Police

Mirrors installed on site to help pedestrians turning around corners on walkways and wider footpaths installed where possible

Wayfinding and visibility

Large “Support Local” neon sign installed on Victoria Street

Pink wayfinding has been updated to include landmarks (e.g. SkyTower, District Court, AA Centre, etc)

Access and parking

Extended the temporary parking resolution for loading zones on Victoria St (between Federal and Hobson St).

Noise and vibration

Continued to educate workers on noise and vibration through toolboxes and at construction meetings

Attended noise monitoring undertaken onsite, in conjunction with Environmental compliance team

Community engagement

Link Alliance proactively advertises the CLG – calendar invitations, face-to-face reminders

Increased face-to-face engagement on a daily basis during streetscape works

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SIBD Annual Review Process

Data collection

• Interviews

• CLG and community feedback

• Business & Resident association feedback

• Link Alliance data

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Analysis of information collected Draft report Draft report circulated for comment Report finalised

Development response initiatives 2022-23

• Proactive engagement with stakeholdersearly notification of works, discussion of timing of works

• Art installations and site tours – Art in the City, Auckland Festival of Photography, City of Colour Festival & monthly site tours

• Supporting local businesses – small business grant, monthly giveaways, online promotion

Development response initiatives 2022-23

• “Support Local” neon sign was installed on Victoria Street near the Elliott Street Interchange to encourage people to visit businesses on Victoria Street

• Improvements in wayfinding and better lines of sight and printing and placement of custom business signage across the site • Link Alliance Small Business Support Programme

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Development response initiatives 2022-23

• Increased number of perimeter tours and providing an underground tour for business owners

• Installation of additional lighting, CCTV and developed relationship with Māori wardens, city centre security, local police, AC and HoTC to support safety in the city centre

• Installed additional temporary public street bins to replace street bins that have been removed due to construction

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Complaints - statistics

52% decrease in complaints between 2021/22 and 2022/23

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Rank Issue Description 1 Noise and vibration Excessive noise, after hours works, impacts to business operation 2 Business Disruption Lack of wayfinding signage, disruption to utilities, timing of works 3 Access and Parking Traffic layout changes impacting access to businesses 4 Amenity Dust accumulating at business fronts, odours around worksites, light affecting residents 5 Safety Road safety issues including visibility for cars and pedestrians, truck drivers undertaking illegal or dangerous manoeuvres 6 Servicing and Deliveries Lack of access for servicing and deliveries

Complaints – who and how

38 Method of receipt 2021/22 2022/23 email 75.5% 53.7% phone 18.9% 31.3% informal meeting 5.0% 11.9% in person 0.6% 0.0% Other 0.0% 3.0%
Stakeholder 2021/22 2022/23 resident 10.7% 6.0% business 82.4 % 91.0% member of the public 6.9% 3.0% other 0.0% 0.0%

Complaints - Link Alliance Response

• Complaints investigated to ensure compliance with designation conditions

• Monitoring to confirm compliance (e.g. noise and vibration monitoring)

• Implementation of mitigation measures including noise mats, additional hoardings, dust mats

• Other construction solutions e.g. construction methodology altered to reduce noise

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Complaints - Link Alliance Response

• New wayfinding signage commissioned and installed

• Raised traffic signal timing with AT

• Communicated to key stakeholders and public about upcoming works

• Where possible, noisy or disruptive works delayed / undertaken at different times or ceased completely

• In person meetings

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Questions

1. Are there any additional key issues and concerns?

2. Is there any mitigation has worked well?

3. What can the Link Alliance do to further mitigate the disruptive impacts being experienced due to construction activities?

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