Sta-4 Addressing community concerns

Credit Benchmark

Sta-4 Level 1 The community believe their concerns have been considered and addressed. AND This has been verified by: internal management/ reviews/ audits OR community feedback with 65-80% support

Section 8.4 of the Karanga-a-Hape Station Main Works SIBDDWP indicates the Link Alliance’s commitment to providing continuous up to date engagement throughout the course of the construction works.

Section 8.4 and Section 5 of the Main Works SIBDDWP indicates the range of engagement tools utilised by the Link Alliance to supply information to, and receive feedback from, affected members of the community. Use of a variety of engagement tools to supply information to the public ensures information is made accessible and ensures effective participation in the feedback process. Section 6.2 of this Annual Report has provided an analysis of the complaints register and how the Link Alliance has responded to complaints. Complaints have been analysed and categorised in order to understand the most common complaints, where they were received and who made the complaint. The register outlines how each complaint has been responded to, Section 7 of this annual report captures the variety of complaints received and Link Alliances response. Examples: Complaint: Stakeholder complained that that light from the Mercury Lane site was shining into their apartment. Response: The site supervisor was contacted and the light was adjusted. The stakeholder was satisfied with the response. Complaint: Stakeholder complained about noise coming from the Mercury lane site after hours. Response: The complaint came to security as it was after hours. The crane crew identified the noise enclosure shed door was open and responded. The door was immediately closed and a complaint sheet was sent to the tunnel team and project manager to ensure the issue did not occur again. The stakeholder was informed of the actions taken and was satisfied with the Link Alliance response. A review of the matters raised by the community indicates that Link Alliance has responded promptly to concerns, and that the majority of impacted stakeholders are satisfied with this response. However, there were stakeholders who remained concerned about the ongoing disruption to their business.

The benchmark has been verified through internal management and reviews. This Annual Report has been written by a Social Impact Specialist and reviewed by the Link Alliance’s Sustainability Team.

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