Appendix C: Infrastructure Sustainability Rating

The City Rail Link Infrastructure Sustainability Technical Manual has been developed by the Link Alliance based on the Infrastructure Sustainability Council (ISC) tool to evaluate the sustainability of infrastructure across design, construction, and operational phases. To support the self-assessment submission the SIBD Annual Report will be included as evidence for Sta-3 and Sta-4.

Sta-3 Effective Communication

Credit Benchmark

Sta-3

Level 1 The community has been provided with information that: was provided in a timely manner supported community participation was meaningful and relevant was accessible AND This has been verified by: internal management/ reviews/ audits OR community feedback with 65-80% support

Section 8.4 of the Maungawhau Main Works SIBDDWP indicates the Link Alliance’s commitment to providing continuous up to date engagement throughout the course of the Construction Works. Section 8.4 and Section 5 of the Maungawhau Main Works SIBDDWP indicates the range of engagement tools utilised by the Link Alliance to supply information to, and receive feedback from, affected members of the community. Use of a variety of engagement to supply information to the public ensures information is made accessible and ensures effective participation in the feedback process. Section 8.4 of the Maungawhau Main Works SIBDDWP includes:  Courtesy visits and / or email updates to businesses  Project progress meetings undertaken with businesses, to confirm project programme and when scheduled works will take place  Provision of advance notice to businesses on the scope of works on a regular basis in line with the Communication and Consultation Plan  Engagement with the affected community, via:  Works notification and works updates  Local drop-in sessions  Monthly email newsletters  On-site signage for key traffic shifts  Project update information sheets  Digital communications including website updates and social media updates  Advertising and campaigns for major traffic shifts. Timely information has been provided to the public and affected community through a range of engagement tools as outlined above to ensure all members of the community have access to useful

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information about the Project and could provide feedback should they experience disruption. It is important recognise that engagement will be ongoing.

Engagement method

One to one meetings

Implementation

During COVID-19 face-to-face visits were limited, however, where possible courtesy visits and project progress meetings were undertaken with businesses where requested to provide an update to works or to address concerns or complaints.

Example

A stakeholder emailed to see if a VMS board could be moved to free up a parking space. Advisor to explore the option of the VMS board being removed early the following week. The advisor also set up a face to face meeting with the stakeholder, the Development Response Manager and the Community Manager. A Stakeholder responded to the flyer drop regarding Boston Road parking removal. This stakeholder was concerned that if there is no parking, this will effect their ability to get to work. They also mentioned that they need a vehicle at all times because of childcare, they requested to reconsider the removal of these parking spaces or provide alternative parking. The Community Manager responded to the email understanding their concerns, and informed them consideration of alternative parking spaces in the area, loading bays, or signage is underway. The Community Manager also invited them and to Te Manawa to discuss this issue in greater detail. A meeting was organised with the C&E team.

Works notification and works updates Notifications about upcoming works (e.g. noisy works) or changes (e.g. access changes) are distributed (targeted to be 10 days in advance of commencement) to enable adequate time for community members to prepare. Notifications are also provided in the newsletter distributed to an extensive contact list and made available online. Examples of work notifications include:  On 14 December Link Alliance notified that they had to block off a section of Basque Park for works.  On 6 December an update on works announced that steel structures were being installed to form the pedestrian overpass, and a timeline was provided for the rest of the construction. All notifications are also found on the CRL website.

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Local drop-in sessions Information sessions and site tours are advertised via the monthly Maungawhau Station newsletter distributed to all members and open to the public. Information sessions and site tours are held within the Project area on a regular basis. However, during COVID-

Page 45 | 2021-2022 SIBD Annual Report – Maungawhau Station Examples include:

On 21 February Link Alliance announced the next date for the drop-in session at the CRL Visitor Centre at Te Manawa which is a part of their monthly community drop-in information sessions. Examples of sessions are shown below:

19 site tours and drop ins have been limited. Te Manawa provides information and a contact point for the community at 1 New north Road.

Monthly email newsletters Monthly email newsletters are distributed to all stakeholders on the mailing list maintained by Link Alliance. Newsletters are also made available online. Monthly newsletters include updates on station progress, events and activation occurring and promotion of local businesses. Example of the monthly newsletter:

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On-site signage for key traffic shifts The key traffic shifts included the closure of the Normanby Road level crossing and a new pedestrian bridge. The signage included an alternative accessible route. This was clearly visible on site during the site walkover.

Project update information sheets Project information sheets and posters are available on the Link Alliance website. These sheets provide updates of large upcoming works and closures. A recent example includes the Normanby Road closure. Example of traffic shift signage:

New pedestrian bridge crossing:

Example of a project information sheet:

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Digital communications including website updates and social media updates The Link Alliance website is updated regularly, examples of updates include Block of Line Works. The Christmas Block of Line Works update provides an overview of what work is being undertaken, how this compares to usual works at the site, what the impacts are for users, and what mitigation will be in place. Digital communication has included flyovers and works at Maungawhau Station. Examples of digital communications include:  On 15 February Link Alliance provided a social media update stating that the tunnel boring machine was returning to the station to complete the build of the second CRL tunnel.  On 28 July Link Alliance noted “This week link alliance installed a new information wrap around along the Mt Eden Station viewing platform”

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Advertising and campaigns for major traffic shifts. Advertising for major traffic shifts has been undertaken using multi-channel communication which included posters, updates, newsletters and onsite signage. Examples of the Block of Line Works notification:

Examples of advertising and campaigns include:  On 6 December CRL announced some of the Mt Eden Station link alliance contractors would be working over the Christmas and New Year period known as Block of Line (BOL) - …this is a period between 26 December 2021 – 23 January 2022, where there will be no trains running on the rail network On 1 June CRL posted a traffic change reminder from the link alliance team at the Mt Eden Station: The level crossing on Normanby Road closes from 9pm tonight until 2022… if you drive across it you will need to plan a new route.

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In addition to the CRL website, email notifications, and newsletters the Link Alliance provides information via an 0800 number, information centre, Community Liaison Group and quarterly stakeholder surveys. Community Liaison Group meetings have been held on a quarterly basis11 and will continue to be held on a regular basis throughout the period of Construction Works. Virtual meetings have been held during COVID-19 restrictions. The purpose of these meetings was to provide meaningful information to affected parties. In 2021/22 the Community Liaison Group discussed a range of topics including upcoming works, urban design plans, mitigation measures. The benchmark has been verified through internal management and reviews. This Annual Report has been written by a Social Impact Specialist and reviewed by the Link Alliance’s Sustainability Team.

Sta-4 Addressing community concerns

Credit Benchmark

Sta-4

Level 1 The community believe their concerns have been considered and addressed. AND This has been verified by: internal management/ reviews/ audits OR community feedback with 65-80% support

Section 8.4 of the Main Works SIBDDWP indicates the Link Alliance’s commitment to providing continuous up to date engagement throughout the course of the Construction Works. Section 8.4 and Section 5 of the Main Works SIBDDWP indicates the range of engagement tools utilised by the Link Alliance to supply information to, and receive feedback from, affected members

11 Meetings were held 25 February 2021, 20 May 2021, 26 August 2021, 30 November 2021 and 29 March 2022 Page 50 | 2021-2022 SIBD Annual Report – Maungawhau Station

of the community. Use of a variety of engagement tools to supply information to the public ensures information is made accessible and ensures effective participation in the feedback process. Section 7. of this Annual Report has provided an analysis of the complaints register and how the Link Alliance have responded to complaints. Complaints have been analysed and categorised in order to understand the most common complaints, where they were received and who made the complaint. The register outlines how each complaint has been responded to, Section 7. of this annual report captures the variety of complaints received and Link Alliances response. Examples: Complaint: A resident from called the 0800 phone to complain about a siren noise during the night. She stated that it was disrupting her sleep. Response: Communications & Engagement (C&E) Advisor emailed the resident back to explain that this siren was from the Tunnel Boring Machine (TBM) conveyor belt system that for health and safety reasons - is required to sound an alarm each time it starts. C&E Advisor advised that this activity had been monitored in the past and was within the overnight noise levels. Stakeholder was satisfied with response however asked C&E Advisor if the team could look into reducing the volume of the alarm which is being investigated. Complaint: A business owner on Ngahura Street emailed the Mt Eden Station team regarding a large pothole on Ngahura Street that is making car access to the business difficult. Response: Senior Communications and Engagement Advisor called stakeholder to better understand concern and then raised the issue with the relevant construction team. Crews arranged to fix the pothole. Stakeholder very pleased with quick action to address their concern. Complaint: A The stakeholder contacted the team with concerns about dust from the construction work outside of their apartment. Response: The team implemented regular water tank trucks, which do daily drives around the area to help dampen the dust. The team have also installed mesh scrim on the fencing to prevent dust leaving the site area. The Environmental Advisor will conduct regular site inspections to ensure the dust is suppressed. Stakeholder pleased with the action taken and expressed their thanks. Complaint: Resident called about the increase of Gleeson & Cox trucks travelling on Exmouth Street, when they believed that these should be travelling on main arterial routes rather than smaller residential streets. Response: Senior Communications & Engagement Advisor communicated to stakeholder that the Gleeson & Cox trucks were not permitted to be travelling down this street and that this would be raised with Construction Management to address with the trucking contractor. Stakeholder pleased with the action taken. A review of the matters raised by the community indicates that Link Alliance have responded promptly to concerns, and that the majority of impacted stakeholders are satisfied with this response. However, there were stakeholders who remained concerned about the ongoing disruption to their business. The benchmark has been verified through internal management and reviews. This Annual Report has been written by a Social Impact Specialist and reviewed by the Link Alliance’s Sustainability Team.

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