8. Feedback Received

disrupting nearby residents.

flood lights being left on.  Contacted stakeholder to explain it was a mistake.

Highlighted to stakeholder that this will not happen again.

7.10 Visibility and Wayfinding

The complaint register recorded 3 complaints in relation to impacts to business visibility and the ability for people to guide their way through the construction environment. Mitigation measures Link Alliance utilised to resolve / respond to complaints are provided in Table 17 below.

Table 17: Link Alliance response to visbility and wayfinding complaints.

Nature of complaint

Reduced visibility due to hoardings

Signage removed or damaged

Summary of mitigation methods used

 Escalated matter to the Traffic Management Team to see if the hoarding could be adjusted to increase visibility.  Informed stakeholder of action taken.  Organised a replacement sign and installed  Informed stakeholder of action taken.

8. Feedback Received

This section provides an overview of the feedback received for the 2020/2021 construction period received from:  Interviews with the Maungawhau Station Community Manager and Development Response Manager.  Feedback received from the Uptown Business Association.  Feedback received during the most recent CLG event.  Feedback on this draft Annual Report.

8.1 Feedback from Community and Development Response Managers

An interview and site walkover were undertaken with the Maungawhau Community Manager, Helga Sonier, and Maungawhau Development Response Manager, Piet Ubels on 6 April 2022. The purpose of this interview was to understand the predominant issues raised by the community, how the Link Alliance has responded to those issues (using various measures outlined in the SIBDDWP), and the effectiveness of those responses. The following outlines the key items raised during the interview:  The affected community predominantly consists of residential (apartments). Impacts from noise and vibration is therefore the main issue raised. This was particularly evident during lockdown where people had limited opportunities for reprieve.  Of particular relevance are the stakeholders in Station R Apartments, apartment buildings at No.1 and No.3 Akiraho Street and Eden North Apartments – regular communication is undertaken with these parties to understand sensitive timings when noisy activities should not be undertaken.

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 Additional mitigation including having quiet space available and wellbeing activities offered at Cityside Baptist Church have helped to address these effects.  Mitigation of noise and dust includes use of noise mats during noisy activities, limiting noisy activities to certain times of the day to reduce disruption, stopping noisy works if necessary.  Early engagement prior to any noisy or disruptive works continues to be undertaken. A range of engagement tools are used including notices, newsletters, CLG meetings and social media. A new tool which has been well received is a QR code which links stakeholders to the online calendar showing current and planned Construction Works.  During lockdown a community kit was distributed which included a fridge magnet with the QR code on it, links to wellbeing activities online and a coffee voucher. These packs received positive feedback from stakeholders.  Link Alliance utilise local businesses wherever possible. This includes utilisation of a local sign printing company for hoarding banners, using local businesses to cater for Link Alliance events and providing coffees for local residents as a goodwill gesture.  Link Alliance C&E Team actively involve the community with the Project through event days and art tours, surveys e.g. Basque Park works mitigation, and competitions e.g. naming of crane / MSV.

The interview was followed by a site visit. During this time, Piet Ubels (Maungawhau Development Response Manager) pointed out the key stakeholders who have been disrupted from Construction Works. Mitigation measures incorporated throughout the public realm bordering the construction site were also identified, including permanent hoardings with Perspex windows, local artwork on hoardings and silos, the use of noise mats, wayfinding and visibility measures such as marking of accessible routes and business signage. Photos are outlined in Appendix B.

8.2 The Uptown Business Association

As indicated in Section 4.4.1 of the Maungawhau Main Works SIBDDWP, the Uptown Business Association area (bounded by Maungawhau Road, Khyber Pass Road, Symonds Street, Newton Road, and New North Road) represents over 700 businesses including retailers, goods and service providers, restaurants, breweries, bars and cafés. The Uptown Business Association has released an AGM report for 2021-2022 fiscal year

10. The report

acknowledges the disruption caused by:  The construction of the new City Rail Link station and surrounds  The ongoing development of residential apartments in Uptown

The report notes “Over time both these things benefit businesses and residents but in the short term the construction does cause frustration and inconvenience.” The report acknowledges the work the business association has been doing with City Rail Link, Auckland Transport, Local Boards, Eké Panuku and others regarding changes in the Uptown area. Uptown also has a range of communication tools including the Uptown magazine, social media, website and digital billboards to promote local businesses in the area. 8.3 Information hubs and community event feedback

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Maungawhau information sessions were held in various locations near the site throughout 2021 and 2022. During the COVID-19 lockdown restrictions, in person information sessions were unable to be held, information was instead provided to the community virtually (emails, flyers, website updates etc.). Information sessions were advertised via the regular Maungawhau Station newsletter distributed to over 1000 members, and open to the public. Link Alliance held 8 InfoHubs between January 2021 and March 2022, held on a monthly basis except for periods where public gatherings were restricted due to COVID-19. Public interest in the Project from those who attended the InfoHubs was predominantly related to the works being undertaken at the time. Specific events were held for TBM and Basque Park Construction Works.

8.3.1 CLG Feedback

There was a total of five CLG events relating to the Maungawhau Construction Works. CLG presentations and minutes are publicly released and available on the CRL website. There will be further engagement with the community to encourage attendance at the CLGs. Key issues raised by attendees of the CLG were in relation to a range of issues including:  Urban realm including the potential for future development to reflect the unique character of the Uptown area  Importance of general tidiness and maintenance of the area  Importance of safe pedestrian access and ensuring enough light and activity around walkways  Access to and from the Maungawhau Station using the Fenton Street bridge, and based on this feedback stairway only access will be provided  Affects of TBM in terms of noise and vibration and hours of operation for TBM / rest days  Additional mitigation given extended working hours and residents working from home e.g. periods of respite  Removal of spoil and truck movements e.g. Will spoil trucks make traffic worse? What type of spoil/fill will be excavated by the TBM? What hours will spoil trucks be accessing the construction site?

During the COVID-19 lockdown restrictions, the CLG events were undertaken virtually through Microsoft Teams. This ensured stakeholders were kept up to date with details of Project Construction Works and were able to provide feedback.

8.4 CLG Feedback for the Annual Report

The results of the information gathering exercise were presented at the CLG on 27 July 2022 and the opportunity was provided for feedback, questions or concerns. During the meeting the CLG raised the following issues:  Drainage and flooding issues on Fenton Street and Ngahura Street perceived to be as a result of Construction Works  Hoardings trapping litter and dirt which is affecting amenity around the site, including on Ngahura Street  Issues with trucks restricting access to public roads at certain times

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