Karangahape Station SIBD Annual Report
23 February 2021
SIBD Overview • Designation condition 61.2. • How disruption to businesses, residents can be avoided, remedied, mitigated.
Key community concerns mapped
• Specific issues: • Disruption to traffic and access. • Loss of customers. • Loss of amenity. • Impacts to community facilities. 2
Annual Report - Overview • Designation condition 61.8. Condition 61.8
• Provides overview of changes to the SIBD environment. • Analyses matters raised by the community. • Outlines how these matters have been responded to.
The Requiring Authority shall prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP together with a summary of matters raised by the community, and how these have been responded to. The report shall be presented to the Community Liaison Groups.
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Statistics – Matters Raised by the Community Noise and Vibration
55
Access and Parking
36
Customer / Business disruption effects
19
Amenity
17
Communication
12
Air quality
11
Visibility and wayfinding
10
Contractor behaviour
9
Servicing and Deliveries
7
Safety
6
Other
3 0
10
20
30
40
50
60
Number of Complaints 4
Statistics – Location of Complaint Beresford Square
42
Pitt Street
25
Cross Street
20
East Street
14
Karangahape Road
14
Mercury Lane
4
Other
4
0
5
10
15
20
25
30
35
40
45
Number of Complaints 5
Statistics – Method of Complaint
67
Phone
39
In person
9
Other
8
0
10
20
30
40
50
60
70
80
Number of Complaints 6
Statistics – Who made the Complaint 4
Business
Resident / building owner
53 Did not Specify
68
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Link Alliance response to complaints • Monitored conditions to confirm compliance with DWP’s (i.e. noise and vibration monitoring). • Complaints investigated to ensure compliance with designation conditions. Where possible, noisy or disruptive works delayed / undertaken at different times. • Communicated to key stakeholders and public about upcoming works.
• Erected wayfinding and business promoting signage. • Responded to complaints with input from Site Supervisors and Site Managers. • Held meetings and information sessions with public and stakeholders. 8
Development Response • Conducted weekly site audits – assess quality of environment adjacent to construction zones. • Utilised local businesses for Link Alliance needs.
• Customer car parking vouchers for Beresford Square Businesses. • Custom made hoardings with Perspex windows. • Art week initiatives: hiring local artists to create art on construction hoardings.
• Construction of community skate ramp for local skate event.
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Questions / Suggestions / Feedback?