Go ON: ND11 Conference Handbook by Digital Leaders

GoON:ND11 â&#x20AC;&#x201C; Conference Handbook

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GoON:ND11 – Conference Handbook

CONTENTS

Day One: Digital Champions Day

Digital Champions Workshops

Other Things to do on Day One

Day Two: Building A Networked Nation

Day Two Seminars

Find Your Way Around GoON:ND11

Zones at GoON:ND11

Exhibition at GoON:ND11

Speaker Biographies

GoON:ND11 â&#x20AC;&#x201C; Conference Handbook

GOON: ND11 TH 6 NATIONAL DIGITAL CONFERENCE Synopsis GoON:ND11: the 6th National Digital Conference on 11th & 12th May 2011 at Old Billingsgate is set to be the largest gathering and online participation to date of partners across the UK who want to work together to inspire, encourage and support millions more people online. This landmark event will address how to build a fully ’networked nation’ in terms of our society, economy and the latest technology, through partnership with Government, industry, charities and individuals. Day 1 will be the Digital Champions Day, an action packed event which will thank and celebrate the work of the UK’s digital champions! As well as showcasing partner tools, the latest technologies, we will hear inspiring and motivating stories from our champions, and partners to promote the benefits of being online. Highlights will include a performance by X Factor finalist Stacy Solomon and speeches from Martha Lane Fox, Mark Thomson and Paula Vennells as well as host Gloria Hunniford. Day 2, Building a Networked Nation, will review the policy, action and commercial participation needed to build and deliver this shared vision, focussing on government services, transparency, technology and the economy. A world class line up of digital leaders, commentators and policymakers will debate the UK’s Digital Agenda looking at how to translate Government policy into deliverable and realistic actions to support economic growth. There will a number of core themes debated in breakout seminars, including: Online Responsibility; Housing and Neighbourhoods; Service Delivery; Skills and Learning and Get Online Together.

GoON:ND11 – Conference Handbook

GoON:ND11 â&#x20AC;&#x201C; Conference Handbook

DAY ONE: DIGITAL CHAMPIONS DAY 14:00-15:00

Registration, Exhibition and Zones Open Welcome Celebration

15:00-16:00

• • • • • •

Gloria Hunniford (Chair) Martha Lane Fox, UK Digital Champion Live SKYPE Q &A with Digital Champions Nick Hurd MP, Minister for Civil Society, Cabinet Office Mark Thompson, Director General, BBC Paula Vennells, Managing Director, Post Office Ltd

Exhibition Open & Digital Champions Workshops: •

•

16:00-17:00

•

17:00-18:00

Digital Champions Challenge Partners: UK online centres and Talk Talk Location: AbilityNet Accessibility Zone Get Online at Home Partners: Microsoft and AgeUK Location: RegenerateIT Zone Give an Hour Partners: Engine, Race Online 2012 and BBC Location: Digital Leaders Zone GoON Adopt a Care Home Partner: Finerday Location: Serco Innovation Zone Mobile Mums Partner: Three Location: Three Zone Removing cost as a barrier – hardware solutions Partners: Remploy and Light App Location: Post Office Networked Communities Zone Spring Online – digital technologies among older people Partner: Digital unite Location: v Volunteering Zone

Networking, Exhibition & Zones Open Sky Digital Champions Reception

18:00-20:00

• • •

Mecca Rock & Roll Bingo Performance by X-Factor Finalist Stacey Soloman Complimentary Bar until 7pm

GoON:ND11 – Conference Handbook

GoON:ND11 â&#x20AC;&#x201C; Conference Handbook

DIGITAL CHAMPIONS WORKSHOPS The Digital Champion workshops will take place between 16:00-17:00 on the 11th May, and aim be a useful opportunity for Digital Champions and partners to find out about the wealth of tools, products available to them to support the last 9 million online. There are seven workshops which have been organised by a range of partners supporting the Race Online 2012 campaign. Workshops include:

Digital Champions Challenge Location: AbilityNet Accessibility Zone Time: 16:00-17:00 This workshop will be a challenge based around themed tables which look at different aspects of getting online: Inspire, Engage, Learn and Progress. Participants will be challenged to do at least one activity at each table to get a ‘stamp’ in the box. If you compete all four activities you can be part of a draw to win one of four fantastic prizes: HTC Android phone, one year of free Talk Talk broadband, a bottle of champagne, A £500 donation to the charity of their choice. Make sure you don’t miss out!

Get Online at Home Location: RegenerateIT Zone Time: 16:00-17:00 Come and find out how a refurbished PC can help get you get online, helping to ensure that cost is not a barrier to using the internet. There will be computers on display and you will be able to meet members of the team who will show you what you can do to support your colleagues, friends and family online from their own homes.

Give an Hour Location: Digital Leaders Zone Time: 16:00-17:00 “If you had one hour to inspire someone to get online, what would you do?” – Being joined by Linda Robson, (Birds of a Feather Actress) this workshop will introduce the Give an Hour campaign to the Digital Champions and to record answers to the key questions in digital sound booths for use at later date by Engine and the BBC.

GoON:ND11 – Conference Handbook

BT has been helping people get online since 2002, by bringing the benefits of computers and the internet to disadvantaged communities. Everyone can benefit from being online, no matter where they live, how old they are or where their interests lie. We want to help people make the connection. Our Get IT Together programme of activity encompasses a wide range of initiatives and aims to encourage and enable 10,000 people to become ‘Digital Champions’. From the school-age Internet Rangers who pass on their knowledge to the older generation, to the Community Connections programme, which supports grassroots organisations that are helping to get their communities online. Instilling confidence and empowering people is at the heart of programme. BT Internet Rangers Great Barr School was named the Internet Ranger School of the Year, 2010 due to its fantastic work with the Perry Locks Nursing home. Dedicated students have been visiting the home for over three years, providing computing and internet training to residents. The initiative has been recognised by the Specialist Schools and Academies Trust as an example of best practice where both the learner and ‘teachers’ gain from the experience. BT awarded the school £4,000, which they will use to buy laptops to support the pupils’ work with Perry Locks as well as loan laptops with larger sized keyboards, so residents can develop their skills outside of the group lessons. BT Community Connections Deaf Links was established in 2009 to service the needs of the local community around Dundee. Over 200 deaf clients regularly use the centre, but until it won the award from BT of a year’s free broadband, computer access was limited to the staff room. It is now offering a range of training sessions using appropriate communication support, including interpreters and lipspeakers to teach deaf people how to use the internet. “It’s amazing” said Ricky, 17, who has been deaf since contracting meningitis when he was four years old. “Once you’re online nobody knows if you’re deaf or hearing, it’s a level playing field, especially when I’m challenging someone in China to an online chess game!” BT and Age UK BT has supported Age UK's Internet Champion of the Year competition for the last two years. It aims to show the six million people over 65 who have never been online that they too can enjoy the many benefits the internet has to offer. Lucy Berry was one of Age UK’s 2010 Internet Champions and is helping to inspire others in later life. Lucy started using the computer when she learnt that her son was emigrating to Australia. It took a lot of persuading before Lucy would get online, as she thought of herself as far too old to be able to find her way around the internet. Lucy and her son can now chat via a webcam, which allows her to see and hear her new grandson. As well as enabling her to connect with her family, her new found skills also help keep her mind active and allow her to socialise online.

GoON:ND11 – Conference Handbook

GoON Adopt a Care Home Location: Serco Innovation Zone Time: 16:00 16:00-17 17:00 17:00 Come and ffind ind ind out out about about Finerday.com, Finerday.com, the free, safe, easy to use, online platform platform designed designed for for all all ages ages as well as GoON Adopt Adopt aa Care Care Home, Home, the initiative that asks younger people from every every school, school, college college and association in the UK to “adopt” a ca care re home or housing scheme and help older and disabled people enjoy enjoy the the benefits benefits of of going going online. The workshop will feature residents residents and and staff staff from from Avery Avery Lodge Residential Residential Home, in Grantham, who will show people how they use Finerday Finerday to to GoON GoONline. line.

Mobile Mums Location: Three Zone Time: 16:00 16:00-17:00 17:00 The The ‘Three’ ‘Three’ mobile mobile zone zone will will be be open open all day to come along and see our our experts experts in in new new mobile mobile talk talk about about the different ways to get online. There will be a ‘Mobile Mums’ worksho workshop p with Mums who have seen the benefits mobile internet can bring to their lives. This is a chance to hear from them and to find out what what tips, tips, benefits and solutions mobile technology can offer to everyday everyday life. life.

Removing cost as a barrier – hardware sol solutions utions Location: Post Office Networked Communities Zone Times: 16:00 16:00--17:00 17:00 This workshop will showcase two new technologies which aim to remove cost as a barrier. There will be a chance to look at the exciting new B1 Internet box and other ne new w technologies, including a Refurbished PC, to see how these products can encourage people to get online.

Spring Online – digital technologies among older people Location: v Volunteering Zone Time: 16:00 16:00-17:00 17:00 As part of Digital Unite’s Spring Onl Online ine with Silver Surfers’ Day campaign 2011 Digital Unite have created an ee--card card card game game called called Springboard Springboard where people can create their own greetings greetings card card online online and and post post itit live for everyone to see. Come and join us to find out more about the campaign and tto o get involved involved!!

GoON:ND11 – Conference Handbook

GoON:ND11 â&#x20AC;&#x201C; Conference Handbook

OTHER THINGS TO DO ON DAY ONE! The Digital Champion workshops will be take place between 16:00-17:00 on the 11th May, and will be a focal point for guests on the day, providing

Sky Digital Champions Reception Location: Plenary Area Times: 18:00-20:00 The Sky Digital Champions Reception is taking place from 18:00-20:00 on 11th May. This Reception is the ideal opportunity to let your hair down and to celebrate the achievements of the Digital Champions to date as well as spurring on the campaign to get the last million online.

Mecca brings you Rock and Roll Bingo from 6pm on the amin stage. Play Bingo, but guess the tunes rather than numbers and be the first to shout BINGO! And win prizes! Talk Talk, the UK’s largest provider of broadband to Britain’s homes and sponsor of ITV’s fantastically successful talent show, The X Factor is bringing Stacey Solomon to the stage at 7pm Home time at 8pm – Don’t forget your Goody bag!

Zones Times: 14:00-19:00 Do make sure that you visit one of the seven themed zones, which are magnificent mezzanine spaces that overlook the plenary space, exhibition area or the river Thames and fit around the triple height market roof of Old Billingsgate. • AbilityNet Accessibility Zone • Digital Leaders Zone • Post Office Networked Communities Zone • RegenerateIT Zone • Serco Innovation Zone • Three Zone • v Volunteering Zone

XMA Riverside Terrace Come and take a break from the hustle and bustle of the conference, sit down and network on the XMA Riverside Terrace with unparalleled views of the Thames and London.

GoON:ND11 – Conference Handbook

GoON:ND11 â&#x20AC;&#x201C; Conference Handbook

DAY TWO: BUILDING A NETWORKED NATION 08:30-09:00

Registration, Exhibition and Zones Open Plenary 1: Building a Networked Nation The session will seek to inspire at a big picture level what role Government, industry, charities, and individuals can play to deliver a fully networked nation in the UK.

09:00-10:30

• • • • • • •

10:30-11:00

Jon Snow, News Presenter and Journalist (Chair) Martha Lane Fox, UK Digital Champion Rt Hon Jeremy Hunt MP, Secretary of State for Culture, Olympics, Media and Sport Terry Ryall, Chief Executive, v Ashley Highfield, MD & Vice President- Consumer and Online, Microsoft UK Jonathan Welfare, Chairman, Nominet Trust Peter Wanless, Chief Executive, Big Lottery Fund

Coffee Break (Zones & Exhibition Open) Exhibition Open & Breakout Seminars: • • •

11:00-12:00 • •

12:00-13:00

Getting Online Together Location: AbilityNet Assistive Technology Zone, Ground Floor Healthy Communities Location: v Volunteering Zone, Ground Floor Housing & Neighbourhoods Location: RegenerateIT Zone, Ground Floor Online Responsibility Location: Digital Leaders Zone, First Floor Service Delivery Location: Serco Innovation Zone, First Floor Skills & Learning Location: Post Office Networked Communities Zone, First Floor

Lunch (Zones & Exhibition Open) Plenary 2: Question Time Panel (Plenary Room) The question time plenary session will bring together a cross section of politicians, industry leaders and commentators to debate how to achieve a fully networked nation.

13:00-14:00

• • • • • • •

Rory Cellan-Jones, BBC Technology Correspondent (Chair) Lord Knight of Weymouth Tom Wright, Chief Executive, Age UK Paula Vennells, Managing Director, Post Office Ltd Paul Pindar, Chief Executive, Capita Tessa Munt MP* Angie Bray MP*

GoON:ND11 – Conference Handbook

Exhibition Open & Breakout Seminars: •

• 14:15-15:15 • •

Plenary 3: Seminar Feedback An opportunity to hear from the six seminar chairs and the key messages from each of the sessions.

15:30-16:00

• • • • • • •

Matthew Taylor, Chief Executive, RSA (Chair) Helen Milner, Managing Director, UK online centres Graham Walker, Government Director, UK Digital Champion Councillor Paul Tilsey, Deputy Leader, Birmingham City Council Sarah Jones, Chief Executive, learndirect Dan Sutch, Head of Research & Development, Nominet Trust Simon Milner, Director – Group Industry Policy, BT

Plenary 4: £9 Billion from 9 Million This session will think about the commercial opportunity of those not yet online with an impressive panel of industry leaders who will talk about the realities of attracting the mass market. 16:00-17:00

• • • • •

Matthew Taylor, Chief Executive, RSA (Chair) Debbie Klein, Chief Executive, Engine Gordon Graylish, Global VP for Enterprise Solutions, Intel Marc Allera, Sales & Marketing Director, Three Sally Wilson, Executive Director Channel Strategy, Serco

GoON:ND11 – Conference Handbook

GoON:ND11 â&#x20AC;&#x201C; Conference Handbook

Peabody Peabody runs the biggest social and ec economic onomic development programme of any London housing association, providing a wide range of services to ssupport upport thriving, sustainable communities. W Working orking on and around estates in some of the most deprived areas of London, we are well placed to reach the most excluded, taking support right int into o the heart of the community. Our Our dedicated dedicated community community development development service was established established in in 1997 1997 to to tackle tackle poverty poverty at at its roots – poor education, low skills and lack of opportunity. Since then, tens of thousands of people in London have benefited from ou ourr employment activities; citizenship activities for young young people; people; specialist specialist housing housing and activities for older people; people; volunteering volunteering opportunities; opportunities; digital digital and and financial financial inclusion inclusion services; support for vulnerable families; families; and and health health and and well wellwellbeing activitie activities. s.

Digital inclusion For For many many of of us, us, digital digital technologies technologies make it easier to communicate, communicate, maintain maintain social social networks networks and access information, goods and services. But But not not all all Peabody Peabody residents residents and communities are able to enjoy enjoy these these benefits, benefits, with with many many excluded excluded xcluded due to low income, poor heath, limited skills or disabilities. disabilities. We’ve We’ve developed developed a number of projects to address this, including including pilot pilot Wi WiWi-Fi Fi projects on estates estates in in Islington Islington and and Fulham. Fulham. Residents are able to access access the the internet internet via via free free wireless wireless internet internet ernet access, access, and and former former estate estate offices have been transformed transformed into into modern modern community community centres, centres, offering IT facilities and training to Peabody residents residents as as well as the wider community. New New digital digital projects projects have also been unveiled in Southwark, Tower Tower Hamlets Hamlets and Islington where young people are delivering workshops to older people, covering topics such as the internet, social networking, mobile phones and digital cameras. GoON:ND11 – Conference Handbook 16

DAY TWO SEMINARS Getting Online Together Location: AbilityNet Accessibility Zone, Ground Floor Times: 11:00-12:00 and 14:15-15:15 How can we work together effectively to ensure that every community can have access to the internet? This theme will look at how to build effective partnerships and collaboration between Government, industry and communities to ensure that everyone has the right opportunities and resources they need to get online. It will focus on how communities and individuals can work together to help people get online and learn how to use the internet to improve their lives. Key areas of debate to include: • • • • •

How can government, industry and communities work together to meet the agenda of getting communities online? How can we foster an environment whereby it is possible to commit individuals to help get people online within their communities? What support do communities and individuals need to help get others online? The impact of communication improvements, such as the Super Fast broadband rollout on engaging communities. How to effectively use appropriate technologies to maximise the chances of getting people online, looking at key user groups, including disabled and the elderly.

The first seminar will debate how in practice it is possible to foster an environment where communities and individuals can work together to support others to GoONline and benefit from the internet. Contributors include: • • • • •

Simon Milner, Director – Group Industry Policy, BT (Chair) Leigh Smyth, Managing Director, Race Online 2012 David Mortimer, Head of Digital Inclusion, Age UK Kevin McLean, Director of Operations, UK online centres Mark Taylor, Digital Group, Society of Chief Librarians

The second seminar will explore the latest best practice and examples of projects and innovation where organisations and individuals are working together to support others to get online. Contributors include: • • • • • • •

Simon Milner, Director – Group Industry Policy, BT (Chair) John Fisher, Chief Executive, Citizens Online Kevin O’Malley, Programme Manager, Connecting Bristol Dr Ian Chowcat, Head of Learning Innovation, Sero Martin Cantor, Project Director, Making IT Personal: Joining the DOTs Robin Christopherson, Head of Digital Inclusion, AbilityNet Alison Smith, Pesky People

GoON:ND11 – Conference Handbook

Healthy Communities Location: v Volunteering Zone, Ground Floor Times: 11:00-12:00 and 14:15-15:15 Despite our best efforts to reach the 9 million digitally excluded people in the UK, there will always be obstacles and challenges in achieving a fully networked nation. Cultural issues, literacy, limited access and disability are just some of the barriers that prevent communities benefiting from the health, well-being and educational benefits that technology can offer. This theme will focus on improving understanding of the social and economic barriers to achieving fully networked communities, showcase examples of how they have been overcome, and explore innovative approaches to addressing the needs of the most vulnerable through the use of technology. It will bring together experts in the areas of accessibility, community development and health to deliver a workshop that will debate and seek solutions to the challenges of equal access for all. Key areas of debate to include: • • • •

Exploring and defining what healthy, prosperous and fully connected communities look like Identifying what the barriers and obstacles are to achieving fully networked communities Providing case studies and success stories of how these barriers have been overcome Exploring new and innovative ways to address the needs of vulnerable communities through a technology ‘lens’

The first session will seek to define what healthy and prosperous communities look like, and as well as debating the barriers and obstacles to achieving fully networked communities. The expert panel will provide examples and personal views on the main challenges we are facing in communities today. Contributors include: • • • •

Councillor Paul Tilsley MBE, Deputy Leader, Birmingham City Council (Chair) Nigel Lewis, Chief Executive, AbilityNet John Fisher, Chief Executive, Citizens Online Amanda Edwards, Deputy Chief Executive at the Social Care Institute for Excellence

The second session will provide delegates with an opportunity to break into smaller groups to explore the latest best practice and examples of projects and innovation where organisations and individuals are working together to support others to get online. Each table will represent a particular theme: age, accessibility, diversity, employability and skills and partnerships. Contributors include: • • • • • •

Councillor Paul Tilsley MBE, Deputy Leader, Birmingham City Council (Chair) Nicola Gill, Inclusion Manager, NHS Choices Neil McLean Avtar Dhilllon, Project Director, Aston Pride Project Sarah Hamilton-Fairley, Chief Executive, StartHere Robyn Glen, Campaign Manager, NHS Choices

GoON:ND11 – Conference Handbook

Housing & Neighbourhoods Location: RegenerateIT Zone, Ground Floor Times: 11:00-12:00 and 14:15-15:15 This theme will look at the role social landlords can play in supporting neighbourhoods online, both in terms of infrastructure and understanding the benefits of going online to access a range of opportunities that can increase well-being. This is both in terms of the business case for social landlords, as well as the benefits to the end users. Discussion will focus on the opportunity of IT to create connected and happier neighbourhoods as well as enabling tenants to more easily interact with their landlords. This theme will be discussed over two seminar sessions, and will focus on the following key objectives: • • •

Creating better connected and resourced neighbourhoods through technology Encouraging social landlords to leverage technology to engage effectively in dialogue with their tenants. Can social landlords embrace digital by default? Empowering communities and encouraging greater participation in public/social life through technology and the internet.

The first seminar will provide an opportunity to examine the role of social landlords can play in the effective use of IT to interact with their tenants, as well as to promote the many benefits of the internet in gaining access to new opportunities and saving time. Participants will be challenged to think about whether ‘Social Housing’ can go Digital by Default. Contributors include: • • • • • •

Helen Milner, Managing Director, UK online centres (Chair) Stephen Burns, Executive Director for New Business, Peabody Emma Solomon, Managing Director, Digital Unite Hugh Flouch, Director, Networked Neighbourhoods Richard Craig, Chief Executive, CTT Keith Woolley, Chief Information Office, Home Group

The second seminar will take discuss the practical implications of the changing political and economic environment in terms of the delivery of services to tenants and in meeting the needs of both communities and individuals in their local areas. Contributors include: • • • • • • •

Helen Milner, Managing Director, UK online centres (Chair) Veronica Kirwan, Assistant Director of Community Service, Peabody Stephen Snead, Director, Strategy & Planning, Peabody Will Perrin, Founder and Director, Talk about Local Scott McKinven, Financial Inclusion Manager, Affinity Sutton Bhobinder Hundal, Technical Director, RegenerateIT Terry Stokes, Chief Executive, Lasa

GoON:ND11 – Conference Handbook

Online Responsibility Location: Digital Leaders Zone, First Floor Times: 11:00-12:00 and 14:15-15:15 While we encourage as many people to GoONline and benefit from the opportunities available, it is crucial that the internet can be used safely and responsibly. This theme will focus on improving understanding of the risks of being online and explore where responsibility lies in ensuring a safe, accessible internet. It will bring together those working with novice internet users and confident user; young people and those suffering with mental health illnesses, to review how those delivering key services can find solutions and new ways of working to increase internet safety. This theme will focus on the following key objectives and questions: • • • •

Describing the key issues of online safety and highlighting the main challenges for both organisations and individuals Recognising the nuanced ways of dealing with safety in the physical world, and exploring parallel online safeguards. Exploring where responsibility lies in creating and maintaining safe online activity Detailing solutions and new ways of working to increase internet safety

The first seminar will provide an opportunity to examine the main challenges and opportunities within the Online Responsibility agenda and the role differing organisations have to play in the delivery of this agenda, and whose responsibility it is to ensure that it is delivered in practice. Contributors include: • • • • • •

Dan Sutch, Head of Research & Development (Chair) Baroness Newlove, Government Champion for Active Safer Communities * Sarah Teather MP, Minister of State for Children & Families * Professor Sonia Livingstone, Professor of Social Psychology, LSE Carney Bonner, Campaigner, Keeping it Safe Online Joe Godwin, Director, BBC Children’s

The second seminar will take an interactive approach to discussing practical efforts which have been made by a range of organisations to tackle issues of online safety. Contributors include: • • • • • •

Dan Sutch, Head of Research & Development (Chair) Charlotte Aynsley, Director of Practice, Beatbullying Tim Riches, Chief Executive, DigitalME Will Gardner, Chief Executive, Childnet Dr Jo Twist, Commissioning Editor, Education, Channel 4, Battlefront Claire Easterman, Operations Director, Youthnet

GoON:ND11 – Conference Handbook

Service Delivery Location: Serco Innovation Zone, First Floor Times: 11:00-12:00 and 14:15-15:15 As outlined in Martha Lane Fox’s strategic review of Directgov for the Cabinet Office, channel shift is now right at the heart of a policy drive to both reduce the transactional cost of services as well as to use technology in more innovative ways to focus on end users. Leaders from all kinds of backgrounds need to get to grips with how to transform service delivery to ensure that digital can become the ‘default setting’. The overall focus will be to consider how to transform public service delivery by leveraging technology and the latest innovation to develop new models of delivery, considering the following key objectives and questions: • • • • • •

Are service costs reductions and customer focused approaches compatible? How do we ensure that online government information and services can be available wherever people are on the web? How can government open up applications and services to other organisations? To better understand the role and function of digital channels to transform service delivery To look at the latest innovations in digital delivery and how to implement them. To collectively review how Government and its partners can work together more effectively.

The first seminar will provide an opportunity to examine and better understand the latest policy and strategy within the ‘digital by default’ agenda as well as the Government’s plans to put all public services online via one single domain. Contributors include: • • • • • •

Graham Walker, Government Director, Race Online 2012 (Chair) Tom Loosemoore, Project Director, New Single Domain, Cabinet Office Chris Chant, Interim Chief Executive for Digital, Cabinet Office Ray Lambe, Director, Business.gov Penny Slatter, General Manager -Direct, Post Office Mark Ferrar, National Technology Office, Microsoft UK

The second seminar will provide delegates with the chance to get to grips with some of the practical issues faced when building a new digital service from a customer service point of view, looking at the latest innovation and delivery models. Contributors include: • • •

Graham Walker, Race Online 2012 (Chair) Jonathan Hollow, Innovation and Strategy Director, Businesslink.gov.uk Graham Spicer, Government Digital Service

GoON:ND11 – Conference Handbook

Skills & Learning Location: Post Office Networked Communities Zone, First Floor Times: 11:00-12:00 and 14:15-15:15 The Learning and Skills theme will focus on how the UK can leverage technology to develop a 21st century competitive skills base. It will consider the power of technology to transform education and skills, looking at the impact of both formal and increasingly informal digital learning opportunities. The theme will review how those working across the spectrum of ages to promote 21st Century learning and skills can better understand the role of technology to drive efficiencies, to engage with audiences and to develop better structures for personalised learning and more innovative and effective ways to enable transformation through learning. Key objectives include: • • • • •

Reviewing how new platforms (smartphone, digitaltv, gaming and social media) have created new opportunities for online learning. Using technology to develop new structures and tools for personalised learning Targeting disenfranchised learners with non traditional methods such as gaming, and signposting through other websites. The impact of the rapid change in the technology sector on the delivery of learning and skills, and how this can be used to deliver cost-efficient and effective services. Using technology to market, attract and engage with audiences of all ages and from all sectors of society.

The first seminar will provide an opportunity to examine the main challenges and opportunities within the learning and skills agenda in the coming year as well as the implication of the technology roll out on a range of ages and learning settings. Contributors include: • • • • •

Sarah Jones, Chief Executive, learndirect (Chair) Abigail Appleton, Head of Commissioning, BBC Learning Alan Fletcher, Knowledge Media Institute, Open University Clare Riley, General Manager, Education Relations, Microsoft UK Stuart Edwards, Deputy Director, Further Education Directorate, BIS

The second seminar will provide delegates with the chance to get to grips with some of the practical issues faced in delivering the skills and learning agenda through learning about case studies and best practice in the sector. Contributors include: • • • • •

Dr Neil Hopkin, Executive Head Teacher, Rosendale Primary School & Christ Church CE Primary Sal Cooke, Director, JISC Techdis Tim Hatch, UK Education Business Manager, Intel Donald Clark, Board member, learndirect Seb Schmoller, Chief Executive, Association for Learning Technology

GoON:ND11 – Conference Handbook

FIND YOUR WAY AROUND GOON:ND11

GoON:ND11 – Conference Handbook

GoON:ND11 â&#x20AC;&#x201C; Conference Handbook

ZONES AT GOON:ND11 Do make sure that you visit one of the seven themed zones, which are magnificent mezzanine spaces that overlook the plenary space, exhibition area or the river Thames and fit around the triple height market roof of Old Billingsgate. Each zone represents a cross cutting theme, which is at the heart of the campaign to deliver a fully networked nation. All zones will be running a wide range of events and activities across the two days, so why not drop in and visit, network and hear from those at the for front of delivering digital inclusion across the UK. AbilityNet Accessibility Zone (Ground Floor) Gives delegates the opportunity to consider how individuals and organisations can develop and promote the use of assistive technology, so that whatever age, health condition, disability or situation is being faced an ICT solution can be found. There will be a wide range of interactive activities across both days, to really help delegates consider the actions at hand. Drop in and visit to find out more! The AbilityNet Zone will also be hosting • 16.00, 11th May: Digital Champions Challenge • 11.00am, 12th May ,Getting Online Together Seminar 1 • 14.15am, 12th May, Getting Online Together Seminar 2

Digital Leaders Zone (First Floor) Technology and digital delivery is increasingly providing answers to the challenges of making cost savings, promoting transparency and developing more efficient services, which has been at the heart of the Digital Leaders programme initiative. The Digital Leaders Zone will be open to all delegates across the two days, to meet each other and network around tables and chairs provided in the space. Please do come and mingle with leaders and partners at the forefront of this agenda to find out more about how you can be involved. The Digital Leaders Zone will also be hosting • 16.00, 11th May, Give an Hour Workshop • 11.00am, 12th May, Online Responsibility Seminar 1 • 14.15am, 12th May, Online Responsibility Seminar 2

Post Office Networked Communities Zone (First Floor) This zone will be an engaging space where delegates can find out about how to drive local community solutions to promote the benefits of doing things online as well as increase access. Please also drop into the 21st Century Post Office located in the exhibition! Do come in and talk to us and exchange ideas and best practice with other organisations working at the heart of communities around the UK. GoON:ND11 – Conference Handbook 25

The Post Office Zone will also be hosting: • 16.00, 11th May ,Removing cost as a barrier – hardware solutions workshop • 11.00, 12th May, Skills & Learning Seminar 1 • 14.15, 12th May, Skills & Learning Seminar 2

RegenerateIT Zone: (Ground Floor) Open across both days, this zone recognises that finding technological solutions which really meet the needs of third and public sector organizations are increasingly important in this age of increasing pressure on shrinking budgets. Do come and talk to us to find out more about the latest technologies and how we can partner with you. The Regenerate IT zone will also be hosting: • 16.00, 11th May, Getting Online at Home • 11.00, 12th May, Housing & Neighbourboods Seminar 1 • 14.15, 12th May, Housing & Neighbourhoods Seminar 2

Serco Innovation Zone (First Floor): Find out about Serco’s National Citizen Segmentation model which helps provide a better understanding of citizens' attitudes, behaviours and channel preferences. This can be used to help you to develop citizencentric, cost-effective and fit for-purpose services.. Serco’s experienced team will be there to show you how we have helped other clients, and how we can help you develop outstanding experiences for your customers through: • Understanding your users’ needs and expectations through deep ethnographic research • Testing and refining prototypes of products and services • Driving engagement by understanding users’ emotional responses The Serco Innovation Zone will also be hosting: • 16.00, 11th May, GoOn Adopt a Care Home Workshop • 11.00, 12th May, Service Delivery Seminar 1 • 14.15, 12th May, Service Delivery Seminar 2

GoON:ND11 – Conference Handbook

Three Mobile Zone (First Floor) A space for those wanting to explore the role of mobile platforms, showcasing new products and apps and how they can be developed to widen the window on the world and access to key services. It will be an opportunity for the mobile community to meet policymakers, charities and individuals to look at how to link people and opportunities together in new ways. The Three mobile zone will also be hosting: 16.15, 11th May, Mobile Mums Workshop 11.00, 12th May, Talk by Valerie Thompson, Chief Executive, ELearning Foundation ‘ The Benefits of the Internet to Children and Families’ 15.15, 12th May, Talk by the LYST (London Youth Support Trust) Speakers include: Bob Austin Chief Executive of LYST and Terry Igharoro, Managing Director of IT Datasolutions. Terry will be talking about the mobile entrepreneur and how the internet is transforming peoples’ lives with mobile technology

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v Volunteering Zone (Ground Floor) A place of inspiration for organisations and individuals from every sector to find out how they encourage and promote volunteering to support people to get online. The zone will promote some of the digital ways in which volunteers can find out about new opportunities and gain greater confidence and skills. Come and see us to find out more! The v Volunteering Zone will also be hosting: • • •

GoON:ND11 – Conference Handbook

16.00, 11th May, Spring Online – digital technologies among older people workshop 11.00, 12th May, Healthy Communities Seminar 1 14.15, 12th May, Healthy Communities Seminar 2

EXHIBITION AT GOON:ND11 An interactive exhibition space will be open throughout the event and will be a key focal point on both days. The exhibitors will reflect the wealth of tools, products and partners involved in building a Networked Nation and supporting the last 9 million online. Do come and see the latest that the sector has to offer! 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28

WinkBall Data Wind PartnersIT Regenerate IT Digital Unite Conference Information Point Toshiba Information Systems (UK) Ltd in partnership with XMA UK online centres CTT - Charity Technology Trust Connecting Bristol and Knowle West Media Centre Nominet Trust Nominet Trust Businesslink.gov.uk and Government Digital Service B1/ Intel StartHere RISE Computers Ltd Shaw Trust Web Accessibility Service Computer Aid International Remploy e-cycle Capita BT Leading Edge Housing-technology.com Making IT Personal: Joining the DOTs Texthelp Systems Ltd. - BrowseAloud Digital Accessibility Centre & Powermappper Age UK Learndirect

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SPEAKER BIOGRAPHIES Marc Allera Sales and Marketing Director, Three Marc joined Hutchison Whampoa in 2001 as part of Three’s launch management team. He is now responsible for all Sales and Marketing activities for the operator which has more than 5 million customers in the UK. He has a wide and varied range of responsibilities ranging from Retail, Online, Contact centre, Brand and advertising, Direct and Indirect Sales channels, Business, Product, Commercial Finance and Strategy. Prior to joining Hutchison Marc was General Manager for Sega Europe. He joined Sega from a Menzies division where he was Head of Trading for videogames.

Abigail Appleton, Head of Commissioning, BBC Learning Abigail Appleton is Head of Commissioning for BBC Learning, the production and commissioning department that plays a central role in meeting the BBC's purpose of promoting education and learning. The department is responsible for the BBC’s educational output including websites like Bitesize and Skillswise, a wide range of television and radio content, schools resources and public events. Recent successes for BBC Learning include BBC Two's Stargazing Live and the Bang Goes The Theory roadshow. Abigail joined the department in January 2011 and is responsible for commissioning ideas across the BBC that will create, connect and magnify powerful opportunities for learning. Before joining BBC Learning, Abigail was part of the senior team at BBC Radio 3, commissioning the station’s speech programmes including a wide range of documentaries, talks, discussion programmes and dramas. She oversaw many seasons and events and was the driving force behind the launch of Radio 3’s acclaimed annual festival of ideas, Free Thinking. Abigail joined the BBC as a Network Radio Production Trainee and has worked in many production and editorial roles. She's developed many partnerships with cultural organisations, including launching in 2010 the talent scheme New Generation Thinkers with the Arts and Humanities Research Council. Carney Bonner, Campaigner, Keeping It Safe Online I’m Carney Bonner, I am the Founder of keeping it safe online, a campaign that is all about helping victims of Cyber bullying and also to help the bullies change their ways. I started this campaign because I was once a victim of cyber bullying and I went through hell and told myself if I made it out on the other side I will do something to make a strong difference for young people across the UK. I come along way since being Cyber bullied to date I am a Member of Youth Parliament for Swindon, which means that I am the voice for young people GoON:ND11 – Conference Handbook

in Swindon I am also a full time student at Cirencester College. I have my campaign Keeping it safe online which was part of the channel 4 battlefront show, this lead me to start making my change. Stephen Burns, Executive Director for Business, Peabody Stephen is the Executive Director for Business at Peabody, a London housing association and charity. He has been involved in a number of digital inclusion initiatives both as part of national inclusion programmes such as Learn Direct and UK online centres and bespoke in-house programmes developed for London’s excluded communities such as the Digital Learning Ring, a Peabody-led partnership that developed online learning integrating centre-to-centre connectivity and video-conferencing, and a number of ICT projects targeting residents of social housing estates. Stephen was involved in a European-funded EQUAL programme that addressed digital inclusion as part of a wider brief of social and economic inclusion for deprived communities. The EQUAL programme had partners in Holland and Latvia and they collectively produced a booklet focusing on the social use of ICT in order to overcome exclusion and improve social cohesion. Peabody is running two wi-fi digital inclusion pilots on central London housing estates, improving resident access to technology and increasing motivation through number of local community projects. Prior to working at Peabody, Stephen spent 11 years working for technology companies in a number of guises including training delivery, project management, customer support and skills development programmes in programming, engineering, computer-aided design and graphics production. Martin Cantor, Project Director, Making IT Personal: Joining the DOTs Educated at Cambridge and Oxford, Martin Cantor spent the first seven years of his working life delivering laundry, meanwhile involved in a host of trade union activities. In the early 1980's he helped establish the TUC's network of Unemployed Centres, eventually taking a full-time job there. He subsequently worked on European, regional and regeneration policy for the Alliance for Regional Aid. He moved to Barnsley Council in 2005 to run its European and Regional Strategy Team, and progressed to his current position in 2008. Amongst his many roles he leads Digital Barnsley which brigades a wide range of activities, projects and ambitions. He also leads South Yorkshire’s digital inclusion programme Making IT Personal, within which he is the Director of the Making IT Personal : Joining the DOTs project. Rory Cellan-Jones Technology Correspondent, BBC Rory Cellan-Jones has been a reporter for the BBC for more than two decades, covering business and technology stories for much of that time. His on-screen career began as reporter for Wales Today in Cardiff, from where he moved to London as a reporter on Breakfast Time. He quickly transferred to business coverage, working across the BBC's output from the Money Programme to Newsnight, from the Today programme to the Ten O Clock News. The stories he has covered range from Black Wednesday and GoON:ND11 – Conference Handbook

the Maxwell trial to the dot com bubble and the rise of Google. In 2000 he was briefly the BBC's Internet Correspondent before returning to his post as Business and Industry Correspondent after the dot com bubble burst. At the beginning of 2007 he was appointed Technology Correspondent with a brief to expand the BBC's coverage of the impact of the internet on business and society. He now covers technology for television, radio and the BBC website. He also blogs regularly on "dot rory", the BBC's popular technology blog, named recently as one of the Sunday Times Top 100 blogs, and is a prolific Twitterer - you can follow him at twitter.com/ruskin147. And whenever there is a new gadget or useful website to try, Rory is likely to be experimenting with ways of using the new tools in his journalism. In 2011, he presented a major series for Radio 4, The Secret History of Social Networking. He is also the author of "Dot Bomb", a critically acclaimed account of Britain's dot com bubble. Rory studied Modern and Medieval Languages at Jesus College, Cambridge, and worked in Paris and Berlin before entering journalism. He is married with two sons, and lives in Ealing in West London. Chris Chant Interim Executive Director for Digital, Cabinet Office Chris is Director of the G-Cloud Programme, Executive Director of Direct Gov and Digital Engagement with the UK Government Cabinet Office. Chris is responsible for setting the strategy for the use of cloud computing and data centre consolidation across the public sector. Chris also has strategic responsibility for greening UK Governments ICT. Previously Director of London 2012 Integration and Assurance and also Chief Information Officer within the Government Olympic Executive (GOE), the group within the Department of Culture, Media and Sport responsible for providing assurance to Government that activities across the London 2012 programme are delivered as required. As well as ensuring coordinated delivery of the ICT capabilities required for the Games as a whole, he also had specific responsibility in the multi-agency Olympic Security Directorate (including the Home Office and Metropolitan Police) for ensuring integrated delivery of the security systems required. Previously Chief Information Officer for Defra, where he led major IT service improvement programmes with strategic outsourcing partners. Chris, a Civil Servant since 1976, has a long track record of success in delivering complex business and technology change in the public sector. After his early career as an Operational Manager in the (then) Inland Revenue, where he was responsible for turning around the operational performance of one of the largest Revenue offices, he led delivery of HMRCâ&#x20AC;&#x2122;s innovative online systems for Self Assessment, PAYE and Corporation Tax. He then worked for the UK Government CIO as Delivery Director at the Cabinet Office where he was programme director for a range of large and complex multi-agency IT services, including the Government Gateway, the Critical National GoON:ND11 â&#x20AC;&#x201C; Conference Handbook

Infrastructure supporting authentication and secure transactions for millions of UK citizens and businesses. Most of his work has involved working in successful partnership with multiple public sector bodies and the largest IT suppliers in the industry, where he has championed innovative approaches challenging attitudes and behaviour on both sides of the partnership. Dr Ian Chowcat Head of Learning Innovation, Sero Dr Ian Chowcat is Head of Learning Innovation for Sero Consulting Ltd, a Sheffield-based education technology consultancy. He is part of the project management team for Making IT Personal:Joining the DOTs, a European Social Fund innovation project to tackle digital inclusion in South Yorkshire organised by a partnership led by Barnsley MBC. Other projects on which Ian has worked for Sero include the Becta-sponsored CAPITAL project to develop the national Harnessing Technology strategy for technology in learning, business and community engagement projects for JISC, and local and regional education projects. From 2005 to 2008 he was Director of the South Yorkshire e-Learning Programme, then the largest regional e-learning initiative in Europe. Active in e-learning for nearly twenty years, he previously worked for the Open University, Ufi/learndirect, and the National College for School Leadership. He has also lectured in philosophy and was for ten years a civil servant advising on and designing training programmes for the unemployed. Robin Christopherson, Head of Digital Inclusion, Ability Net After Cambridge University, Robin worked as an IT instructor for the Royal National Institute for the Blind (RNIB) and became a founding member of AbilityNet in 1998. Now globally acclaimed as leading experts in the field, AbilityNet specialises in accessibility auditing and disabled user testing, as well as helping clients design attractive websites that are both accessible and easy to use by all. Despite being blind, Robin uses technology very effectively using speech output to access computers, the internet, his iPhone and many other technologies to assist him in his work. A member of the Guild of Accessible Web Designers, Robin has a first-hand appreciation of the importance of good web design and its impact on accessibility. Robin also has courtroom experience as an expert technical witness in the area of assistive technology and in software, systems and website accessibility. In addition, he advises companies on their obligations under the Equality Act and the Disability Equality Duty – including the evaluation of case specific reasonable adjustment. Robin's current projects include raising awareness through a busy public speaking schedule in Europe and the US, and co-hosting AbilityNet’s regular ‘Tech for All’ podcast.

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Donald Clark Director, learndirect Donald Clark was CEO and one of the original founders of Epic Group plc, which established itself as the leading company in the UK e-learning market, floated on the Stock Market in 1996 and sold in 2005. Describing himself as ‘free from the tyranny of employment’, he is now a board member of Ufi LearnDirect (Government agency delivered e-learning to 2.8 million learners), Caspian Learning (learning games tool provider), LearningPool (content provider), Brighton Arts Festival, and a school governor. Donald has won many awards for the design and implementation of e-learning, notably the ‘Outstanding Achievement in e-learning Award’. He has advised on e-learning for Tthe World Bank, United Nations and many other public and private sector organisations and is a regular speaker at national and international conferences … also a regular (and controversial) blogger on elearning! http://donaldclarkplanb.blogspot.com/ Sal Cooke, Director, JISC Techdis Director of JISC Techdis, has a wide background in Technology Enhanced Learning. As early as the 1980s she was working across 54 Colleges focussing on the integration of IT in post-16 education in Yorkshire and the Humber. Sal was then seconded to various national agencies including Becta, LSC, JISC and the then Department for Education and Skills, working on the e-learning programmes and the Harnessing Technology Strategy. Sal's vision is that JISC Techdis remains the pragmatic voice of inclusion and accessibility, encouraging innovative uses of ICT, often at no additional cost. Working at with both policy and practice JSIC Techdis has acquired a reputation of delivering pragmatic, free and open source useful solutions, always with users needs at the centre of the work. Sal is particularly involved with the work of the Independent Specialist Colleges sector with whom JISC Techdis is running a successful initiative to provide an accessible e-portfolio platform that allows students with complex needs, to record their progress by using images and video. This application is creating interest in other sectors and is already in use within some schools and other communities. Richard Craig, Chief Executive Officer, Charity Technology Trust Richard joined Charity Technology Trust as Chief Executive in February 2011. Prior to CTT, Richard held the post of CEO at Neos Interactive, providing turnkey digital entertainment & technology solutions to the global hotel industry. Before joining Neos, he worked for CDC Software holding the role of Professional Services Director, with responsibility for the project management and implementation across the European customer base. Richard also worked at Metals Industry Competitive Enterprise, a not-forprofit consultancy improving efficiency across a broad range of businesses and started his career at the steel maker Corus, delivering technology based projects and consultancy across the global manufacturing sites. Richard is a Chartered Engineer with a Degree in Mechanical Engineering from the University of Liverpool, and an MSc. in Business Management from Warwick University. GoON:ND11 – Conference Handbook

Claire Easterman, Operations Director, Youthnet Claire is Operations Director at YouthNet; as such she is responsible for the management of YouthNet’s services both to our beneficiaries and content partners. This includes YouthNet's websites, content, online services and communities. Claire has held a number of roles at YouthNet, all of which focussed on project management and the smooth delivery of services to our beneficiaries. She arrived at YouthNet after a spending time in Newcastle producing an education site for One North East, prior to which she’d worked on a wide variety of digital projects. These included: This Morning Online, Cold Feet Online, Tyne Tees TV online and LWT online; and the very first site to be viewed on through a set-top box for Granada Media. Mark Ferrar National Technology Officer, Microsoft Ltd For the past six years Mark Ferrar has been leading innovation and change in ICT in the National Health Service in England and has now joined Microsoft as National Technology Officer for Public Sector in the UK. Previously Director of Technology Strategy for the NHS Technology Office, Mark has been rapidly establishing NHS information technology innovation at the heart of central Government. For the last 2 years Mark has also chaired the Government’s Chief Technology Officers’ Council, set up to develop shared strategies and policies around IT enterprise architecture. He also chaired the crossGovernment Architecture Review Board and was a member of the Public Sector Infrastructure Team’s executive group. Some of the initiatives he’s been closely involved with include the G-Cloud, Data Centre Consolidation and Application Store programmes across the UK public sector and as a member of the Steering Groups for the Public Sector Network programme and the Government ICT Strategy Implementation. Mark has played a key role managing the NHS relationships with suppliers such as Microsoft, Novell, McAfee, Oracle, Cisco, Intel and AMD. Mark joined the NHS in 2004 as Director of Infrastructure Architecture covering all infrastructure projects, services and standards, such as NHSmail and the N3 network. Prior to working for the NHS, Mark spent 17 years with ICI, the international chemicals and paint company (acquired by Akzo Nobel in January 2008), where he held a variety of IT management and architecture roles including Global Infrastructure Manager in the Office of the Global CIO. Mark holds BSc (Physics), MBA and PhD (Engineering) qualifications, the latter for work on the computer simulation of flow-processed short-fibre reinforced composite materials whilst at Liverpool University. On taking up this exciting position with Microsoft, Mark is looking forward to working with all the skilled and talented people he’s come to know as a GoON:ND11 – Conference Handbook

customer, and now being able to work even more closely with them and with new colleagues to ensure Microsoft’s outstanding range of technology and products are properly understood, made available and make a real difference across the whole of the UK’s public sector. Alan Fletcher Business Development and Lab Manager – Knowledge Media Institute, The Open University KMi are a globally recognised R&D lab in the area of Internet Technologies with particular focus on learning applications. Currently active in over 30 large project consortia, KMi are at the forefront of a truly amazing research field including semantic web and web 3.0, New Media Development and Information Retrieval. As Business Development Manger for KMi Alan brings over 20 years commercial experience in sales and marketing to the HE sector and aims to identify KMi technologies that have real potential in the learning landscape, also seeking out potential partners for commercial collaboration or future research. Alan is a member of the European STELLAR network for Technology Enhanced Learning, developing internal and external networks and identifying opportunities for KMi within the Open University and the wider HE sector. Hugh Flouch, Founder, Networked Neighbourhoods Hugh is the founder of Networked Neighbourhoods, an organisation working with communities and organisations using technology-based approaches to strengthen neighbourhoods and create opportunities for the more efficient delivery of public services. Hugh’s current focus is the development of innovative practical social media-based projects that deliver social benefit. His recent work has included the establishment the award winning Harringay Online, one of the UK’s most successful citizen-led online neighbourhood networks; working with the DCLG & the London Borough of Haringey using social media to support older people in their neighbourhoods; and supporting the Big Lottery using connective technologies as part of their Big Local programme. In 2010, he directed a widely praised research programme uncovering the true impacts of citizen-led local websites and their implications for local authorities. Previously Hugh built up 20 years’ experience of consulting to organisations around leadership, selection, communication and organisational culture. Working both in the UK and internationally, Hugh’s clients included a wide range of organisations in both public and private sectors. Between 1995 & 2006, Hugh was Managing Director of the UK operations for two global consulting firms.

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Will Gardner, Chief Executive Officer, Childnet International Will Gardner is the CEO of Childnet International, a children’s charity working with others to help make the internet a great and safe place for children. Will Gardner has been at Childnet for just over 10 years, and has been the CEO since 2009.. He is a member of the UK Council for Child Internet Safety (and previously the Home Office Task Force on child protection on the Internet), and has recently been part of the group reviewing and drawing up good practice guidance for industry service providers. Will is also on Facebook’s Safety Advisory Board. As well as helping to develop a range of award-winning internet safety materials aimed at children, parents and carers, and teachers and schools, see www.childnet.com/kia, Will has run several international projects on children and the internet, including on the risks of and advice needed for interactive services, and the identification of child victims of child abuse images online. Will headed up the work drawing up the UK Government’s guidance for schools on preventing and responding to cyberbullying, and its accompanying DVD ‘Let’s Fight it together’, see www.digizen.org, resources that have been adapted and used in several other countries. He has also coauthored the Fair Game? report looking at the extent and nature of commercialism on children’s favourite websites and online environments, see http://www.childnet-int.org/downloads/fair-game-final.pdf . In January 2011 Childnet became the UK Safer Internet Centre, working with the Internet Watch Foundation and the South West Grid for Learning, and Will has been organizing Safer Internet Day 2011 which fell on 8 February and is looking forward to organizing next years Safer Internet Day on 7 February 2012. Will lives in London with his wife and their 4 children. Nicola Gill, Inclusion Manager, NHS Choices Nicola has over 13 years experience in the area of community development, specialising in public health and social inclusion initiatives. Following an initial career in training and facilitation, Nicola joined the NHS Choices Inclusion team in 2008, where she has the development of a dynamic elearning programme to support community intermediaries in disseminating health information to socially excluded groups. To date, the award-winning programme has trained thousands of front-line staff across England in a bid to challenge the pervasive effects of digital and social exclusion.

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Robyn Glen Campaign Manager, NHS Choices Robyn is a campaign manager for NHS Choices. Robyn works closely with NHS organisations at a national and local level looking at how to translate complex public health challenges into integrated on and offline interventions that improve health and health related behaviour, particularly amongst deprived groups or those who suffer adversely from health inequalities. Robyn is interested in how digital communications and marketing can improve public services, be a motivator for change, or help people who are disadvantaged. Robyn has previously worked in similar consulting roles for Shelter UK and Amnesty International.

Joe Godwin Director, BBC Children’s As Director of BBC Children's Joe Godwin is responsible for all of the BBC’s services for children on BBC ONE & TWO as well as the dedicated CBBC and CBeebies channels and websites. After reading History at Manchester University, Joe joined the BBC in 1986, working at BBC Southampton in regional news. In 1989 he joined the Children's Programmes department as a trainee, and worked as an assistant producer, studio director and producer on shows such as Blue Peter, Going Live and Record Breakers. From 1997-2000 he was Editor of Children's Presentation. In 2000 he moved to Nickelodeon UK, holding a number of posts including Head of Original Production and VP Interactive Director. Joe returned to the BBC in 2005 as Head of Children’s Entertainment, and in 2008 became Head of News, Factual & Entertainment. Joe is Chair of The Network & Fast Track, the youth talent schemes of the Edinburgh TV Festival, and is a member of the BAFTA Children’s Committee, The Advisory Panel on Children's Viewing of the British Board of Film Classification, and represents the BBC on The UK Council for Child Internet Safety. This year, Joe will lead the BBC Children’s department from London to its new home, as part of BBC North, in the new MediaCity UK in Salford. Gordon G. Graylish, Vice President, Sales and Marketing Group, General Manager, Enterprise Solution Sales, Intel Corporation Gordon Graylish is Vice President of the Sales and Marketing Group and General Manager of the Enterprise Solution Sales division at Intel Corporation. The mission of Enterprise Solution Sales is to work with the world’s largest enterprises and Governments and create business value through the effective adoption of Information Technology Best practice and Innovative use of Technology. Before assuming his current role, Graylish held the position of vice president GoON:ND11 – Conference Handbook

of Intel Europe, Middle East and Africa and deputy general manager for the region. Graylish's expertise includes the areas of technological development, the disruptive impact of technology and the affect these have on corporate strategies and society. Graylish joined Intel's Canadian operation in 1982 and held a variety of sales and marketing positions there until 1994 when he transferred to Intel's headquarters in Santa Clara. There he held a number of marketing management roles. In 1998 he became director of Intel Architecture marketing for EMEA based in the United Kingdom. Graylish was responsible for developing and executing strategic marketing plans as Intel moved into many new markets and product areas. From 2002 to 2004 he was responsible for Intel's communications business, driving the sales and marketing of communications silicon products and solutions to wireless handset, network infrastructure and embedded computing customers. In 2004 he transitioned to directing Intel's marketing and technical resources in EMEA before Becoming Deputy General Manager of the Region. Prior to Intel, Graylish held a number of positions in systems sales and marketing for Burroughs and IBM. Sarah Hamilton-Fairley Chief Executive, Start Here An English graduate from Oxford University, Sarah joined J Walter Thompson then honed her communication skills at BBC Radio 4. Sarah cofounded Whitewater, the successful design and communications agency specialising in the not-for-profit sector, which highlighted the need for an information system that connects people to the right statutory or voluntary service quickly and easily. This recognition, combined with a personal experience led Sarah and her partner to develop StartHere, a not-for-profit organisation, which provides a starting point for anyone looking for information on health, housing, education, employment, welfare and social issues. This citizen-focused, joined-up service acts as a gateway to online government and voluntary organisations – both national and local – across a range of delivery channels such as mobile phones, PCs, kiosks and digital TV. StartHere’s contribution to the digital inclusion agenda is being increasingly acknowledged by government, business and the third sector. Over the years StartHere has built partnerships with a variety of organisations that work with disadvantaged groups including prisons, MoD HIVE centres, UK online centres, Citizens Advice and local community groups. StartHere is now working with NHS Choices to develop its information service for the entire country as they believe that its ‘interface and extensive directories of health and social support services can make a significant difference to ensuring harder to reach groups benefit from the digital revolution’.. Sarah is a Trustee of the Multiple Births Foundation, a Governor of St Paul’s Girls’ School and a Member of the Council at Marlborough College.

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Tim Hatch UK Education Business Manager, Intel Tim Hatch has worked at Intel for 23 years in a number of EMEA senior sales and marketing roles. Tim is currently Director UK Education. Intel has a very strong philanthropic global education program working in a number of specific areas of Teacher CPD and STEM development programs, as well as working with the PC manufacturers and channel partners in a sales and marketing role. Tim is also responsible for Digital Inclusion programs within the UK working across Government and public/private partnerships.

Ashley Highfield, MD & Vice President- Consumer and Online, Microsoft UK Ashley Highfield is Managing Director & VP, Consumer & Online UK, where he is responsible for bringing together Microsoft's consumer facing products and services across PC, phone and television to deliver a seamless user experience. Highfield's remit includes driving all sales, marketing, content & programming, business development, partner efforts and operations for Windows, Internet Explorer, Windows Phone, Windows Live, MSN, Bing and Microsoft Advertising. Highfield joined Microsoft in January 2009 from Kangaroo, the proposed video-on-demand joint venture between the BBC, ITV and Channel 4. As Chief Executive he was responsible for developing the service and garnering partner and industry support to deliver a web proposition offering quality TV programmes. Previously he was Director of New Media & Technology and an executive board member for the BBC where he launched the BBC iPlayer, and was responsible for all of the BBC's online portfolio, and the BBC's interactive TV and mobile services. Highfield is a Governor of the British Film Institute, a Fellow of the Royal Television Society, a member of BAFTA, a Chartered (Information) Engineer, and a non-executive director of William Hill plc. Gloria Hunnoford Gloria Hunniford was born on 10 April 1940 in Portadown, Northern Ireland. Hunniford has had a distinguished career presenting on radio and TV. Not only was she the first woman to present a daily show on Radio 2, but she ended up hosting the programme for 13 years. Gloria Hunniford was a relatively late starter to national broadcasting, although she had hosted A Taste of Hunni on radio and Good Evening Ulster on television. Her major breakthrough came when she deputised for Jimmy Young in 1981 on Radio 2. Amongst her famous shows on television are Open House with Gloria Hunniford and Sunday, Sunday.

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She also presented The Heaven and Earth Show. Gloria Hunniford's daughter, Caron Keating, who was also in television, presenting programmes that included Blue Peter, Top of the Pops and This Morning, died through breast cancer in April 2004, prompting Gloria Hunniford to launch a foundation to help cancer sufferers. Gloria Hunniford took part in Strictly Come Dancing series 3, and was partnered by Darren Bennett, who, with Jill Halfpenny, won series 2. Rt. Hon. Jeremy Hunt MP Secretary of State for Culture, Olympics, Media and Sport Mr Hunt was elected as MP for South West Surrey in May 2005. He was formerly Shadow Culture Secretary (2007-2010) and Shadow Minister for Disabled People (2005 - 2007). Before his election as an MP, Mr Hunt ran his own educational publishing business, Hotcourses. He also set up a charity to help AIDS orphans in Africa in which he continues to play an active role. Born on 1 November 1966, Mr Hunt was educated at Charterhouse school, Godalming and Oxford University. He lives in Farnham and London with his wife and son. Nick Hurd MP Minister for Civil Society Nick Hurd was previously Shadow Minister for Charity, Social Enterprise and Volunteering (October 2008 – May 2010). He also served as an opposition whip, was a member of the shadow teams for Justice, Communities and Local Government (2007-2008) and served on the Environment Audit Committee. He was on the board of the Conservative Party's Quality of Life Policy Commission, chairing the Climate Change Group (2005-2007) and served on the joint parliamentary committee that scrutinised the draft Climate Change Bill. In 2006, Nick successfully took through Parliament a Private Members Bill, the Sustainable Communities Act, which was supported by over ninety national organisations. He was awarded the PRASEG Parliamentarian of the Year Award in 2007 in recognition of his work on the Act. Nick has also served on cross party enquiries into the adequacy of epilepsy services and the link between childhood leukaemia and high voltage power lines, several bill committees - including the Criminal Justice Bill, Housing and Regeneration Bill and NHS Redress Bill – and the All Party Parliamentary Groups for Small Business, Penal Reform and Brazil. Before his career in politics, Nick spent 18 years in business including five years representing a British bank in Brazil. Nick is the fourth generation in his family to enter the House of Commons. He has been a Trustee of the Greenhouse Schools charity; and currently serves as a Governor of Coteford Junior School and as a Trustee of the Hillingdon Partnership Trust.

GoON:ND11 – Conference Handbook

Jonathan Hollow Director of Innovation & Strategy, Serco Jonathan Hollow is Serco’s Director of Innovation & Strategy for businesslink.gov.uk, the government’s flagship website for business-facing information and services. His small team of innovation specialists and strategic thinkers have helped to shape and guide the transformation of business services as they successfully migrated from 159 websites to businesslink.gov.uk before the deadline date of March 2011. Businesslink.gov.uk has nearly trebled its market penetration throughout this convergence, now attracts nearly 2m visits a month, and enjoys exceptional levels of customer satisfaction. Jonathan worked from 20012005 in the Cabinet Office/DTI, then joined Serco in 2005 to help run the businesslink.gov.uk service for HM Revenue & Customs. His past lives included working as a radio presenter in Moscow, and running a communications department in a teaching hospital in South India. His fondness for holidaying in Central Asia and the Caucasus attracts bemused comments from peers and co-workers. Sarah Jones, Chief Executive, learndirect Sarah became CEO of leandirect in January 2005 after an extensive career at BAE Systems. Having spent her early career in Project and Contract management within the Military Aircraft Division, Sarah took on several wider corporate roles working with the most senior levels of Government and industrial partners. In 2002, she became the Business Unit Director of a Division of RO Defence, running a high volume manufacturing operation. Since joining learndirect, Sarah has overseen the company’s transformation, building it into the highly respected operation it is today. Most recently we have seen the launch of learndirect’s new service centre which helps thousands of learners gain new skills remotely, seven days a week. Sarah is passionate about the power and potential of online skills and learning, and driven bylearndirect’s mission to transform lives through technology. Last month, the organisation welcomed its 3 millionth learner. Sarah is also a Non Executive Director of Sheffield Children’s Hospital Foundation Trust. Veronica Kirwan Assistant Director, Community Enterprise, Peabody Veronica Kirwan joined the newly established Community Regeneration team at Peabody in March 1999. As one of London’s largest and oldest housing associations, with 18,500 homes across the capital, Peabody’s mission is to make London a city of opportunity for all. It aims to achieve this by ensuring as many people as possible have a good home, a real sense of purpose and a strong feeling of belonging. During her time at Peabody Veronica has had responsibility for the development and implementation of a number of key projects targeting those who need support. These have included: • employment and training • youth • volunteering • well-being • digital inclusion GoON:ND11 – Conference Handbook 41

Collectively these projects have assisted over 3000 people into employment. The successful delivery of these projects has involved the recruitment and contribution of volunteers (up to 200 volunteers annually). Most significantly the wellbeing portfolio has worked with over 38,000 people improving their lifestyles. In 2010, Veronica led a project which provides free wifi to residents living on two Peabody estates. Complimenting her involvement in Peabody projects in London, Veronica has a keen interest in the regeneration and community projects taking place in her home town Belfast, and provides support to local community and housing projects. Debbie Klein, Chief Executive, Engine Debbie became Chief Executive of Engine in 2010, having been Joint Chief Executive for the previous 2 years. She oversees the 10 partner companies (which include disciplines such as digital communications, advertising, direct marketing, public relations and strategy consultancy), leading key Client relationships as well as ensuring the attraction and retention of the very best talent in the industry. She was Chief Executive of WCRS from 20052008 and continues to be involved as Chairman of the advertising agency. She was a founding partner in the management buyout of WCRS in 2004. Prior to that she was Head of Planning at WCRS for five years and started her career at AC Nielsen and Saatchi and Saatchi . Debbie was recently named one of the Sunday Times ‘Top 40 under 40 in Media’ and Engine was named one of the Sunday Times Best Companies to Work for in 2011. Lord Knight of Weymouth Lord Knight of Weymouth is a British Labour Party politician, who was the Member of Parliament (MP) for South Dorset from 2001 until 2010. Lord Knight held several ministerial posts during his time as an MP includingMinister for the South West and Minister for Employment and Welfare Reform. It was announced in the Dissolution Honours List on 28 May 2010 that he would be made a life peer. He was Parliamentary Under-Secretary of State for Rural Affairs, Landscape and Biodiversity in the Department for Environment, Food and Rural Affairs from 2005-06. He then moved to become Minister of State for Schools in the Department for Education and Skills. On 28 June 2007, when Gordon Brown disbanded the department, Lord Knight moved to the newly created Department for Children, Schools and Families, as the Minister for Schools and Learners. In October 2008 following the reshuffle, Knight became a member of the Privy Council. He was educated at Eltham College, an independent school in Mottingham in south-east London, followed by Fitzwilliam College at the University of Cambridge in the city of Cambridge, where he studied Geography, Social & Political Sciences from 1984–87, gaining a BA Hons.

GoON:ND11 – Conference Handbook

Ray Lambe, Director, Business.gov Ray started working life as a scientist at the UK’s National Measurement Institute in Middlesex – the National Physical Laboratory. At one point he was the country’s expert in ultraviolet radiation measurement, but soon became more and more interested in the organisation’s remit to support the growth of UK business and wanted to take forward this work more broadly. He therefore progressed to take on responsibility for development and delivery of broader measurement services to industry. In this role he expanded the range of services on offer and increased their take up and customer satisfaction levels. A key lesson was to ask people in business open questions about what they need, and how they want it delivered, and this is a mantra that has stuck with him since. As Programme Director for Business.Gov, Ray leads the development of all new products and functionality on the businesslink.gov.uk website. Most recently this has involved the successful migration (convergence) of business content and services from more than 95% of government websites onto businesslink.gov.uk – making businesslink.gov.uk the single website for all information, support and government services for businesses in England. He is also responsible for ensuring that customer confidence and satisfaction in the service is both maintained and improved. His focus for the future will be to continue to simplify and improve the asset created through convergence and transition into Government’s single domain. Nigel Lewis Chief Executive, AbilityNet Nigel Lewis is currently CEO of AbilityNet the UK’s leading charity on accessibility. AbilityNet has a over 25 years experience in providing advice, guidance, assessment and consultancy in accessible ICT to all those in need whether at work, in education or at home. Nigel has successfully led the organisation for over 3 years during a period of great change as well as the current economic downturn. Nigel is also Chair of the One Voice for Accessible ICT Coalition and Vice Chair of the British Assistive Technology Association. Prior to joining AbilityNet Nigel worked for over 25 years in the IT services sector starting his career in software development, then progressing to customer support, project management, presales and sales culminating in managing various public sector business units responsible for all areas of sales, delivery and support. Through his career Nigel has gained a comprehensive knowledge of IT and the implementation of major IT systems but also the management of business. In his current role Nigel’s main function is to manage the Charity, provide strategic direction and leadership and be an advocate for the Charity and the benefits of accessibility.

GoON:ND11 – Conference Handbook

Martha Lane Fox UK Digital Champion As the UK Government’s Digital Champion, Martha Lane Fox chairs the Race Online 2012 campaign and sits on the Cabinet Office’s Efficiency and Reform Board. She is also non-executive director at Marks & Spencer, Channel 4 and MyDeco.com. In 1998, with Brent Hoberman, she founded lastminute.com, Europe’s largest travel and leisure website. In 2000 they floated the business and Martha remained on the board until its sale. In 2005 she cofounded Lucky Voice, a karaoke business with five venues and a growing online business. In 2007 she launched a grant-giving foundation, Antigone. Professor Sonia Livingstone Professor of Social Psychology, London School of Economics and Political Science Sonia Livingstone is Professor of Social Psychology and Head of the Department of Media and Communications at the London School of Economics and Political Science. She is author or editor of fourteen books and many academic articles and chapters. Her research examines children, young people and the internet; social and family contexts and uses of ICT; media and digital literacies; the mediated public sphere; audience reception for diverse television genres; internet use and policy; public understanding of communications regulation; and research methods in media and communications. Sonia Livingstone directs a 25-country network, EU Kids Online, for the EC's Safer Internet Programme. She serves on the Executive Board of the UK's Council for Child Internet Safety, and has, at various times, served on the Department of Education's Ministerial Taskforce for Home Access to Technology for Children, Ofcom's Media Literacy Research Forum, the Voice of the Listener and Viewer, and the Internet Watch Foundation. She has advised Ofcom, Department for Children, Schools and Families, Home Office, Economic and Social Research Council, BBC, The Byron Review on children's online risk, and Higher Education Funding Council for England. She was President of the International Communication Association (2007-8) and continues to serve on ICA's Executive Committee. Tom Loosemore Deputy Director, Single Government Domain Project, Cabinet Office Tom Loosemore has been at forefront of digital media since 1995, and was named by Wired as one of the UK’s top 25 digital influencers in 2010. Until recently he was Head of 4iP, Channel 4’s digital innovation fund. Prior to 4iP, Tom was Senior Advisor of Digital Media Strategy at Ofcom, while, previously to this, he was instrumental in shaping the BBC's digital media strategy. Tom has strong entrepreneurial credentials, having launched the local information website UpMyStreet.com in 1998 and e-democracy site TheyWorkForYou.com in 2004. From 1995 to 1996 Tom was Internet section editor on the UK edition of Wired Magazine, followed by a year as Editor of Capital Radio’s online portfolio.

GoON:ND11 – Conference Handbook

Scott McKiven, Finance Inclusion Manager, Affinity Sutton Scott has worked in the social housing sector for the past 12 years (following a career in banking and sales). He has managed a wide range of regeneration programmes including the award winning ‘Get Set for Citizenship’ programme in Deptford, South London. After successfully establishing the Financial Inclusion work in Hyde Housing, he set up his own consultancy, helping a number of housing association’s develop their work on social inclusion. Since early 2010 he has been managing the Financial and Digital Inclusion programme for Affinity Sutton, focusing on how both can benefit residents, which last year engaged with over 2,000 residents. He enjoys all aspects of technology and is a keen advocate on how IT can help residents in everyday life. Kevin McLean Director of Operations, UK online centres Kevin is the Director of Operations at UK online centres, responsible for the organisation's technology and the delivery of its services. Before joining UK online centres in June 2010, Kevin had a long career in the Civil Service. Until June 2008 he was based in the Home Office leading a small team working to Sir Ian Magee on a year-long review of criminality information. This was followed by a short stint based in the Cabinet Office, with responsibility for developing the e-Government strategy. Most recently, he worked in the Strategy team at the Home Office. From 2004 to 2007 Kevin led the then Department for Education and Skills' eGovernment programme, latterly as Chief Information Officer. Kevin also worked for David Blunkett's office, ran the Permanent Secretary's office for two years, led a team working on the international aspects of Higher Education policy and developed the strategy behind the Connexions service for young people. Helen Milner, Managing Director, UK online centres Helen has worked in the online industry since 1985, working in the 1980s/90s for News International delivering a groundbreaking schools online service in England and Australia, and since the late 90s in innovating services to help community partners deliver learning usually for adults who missed out the first time round. Helen Milner leads the team which coordinates the UK online centres partner network of 4000 community organisations working to help people to use the internet for the first time. Helen’s priority for the next three years is to get 1 million more people online. The internet is an essential daily tool to 30m people in the UK – for communication, for work and for fun. But 9 million people have never been online, and are not able to do things that most of us take for granted. 13% of new jobs are only available online, internet users save £560 a year, and they are more connected to friends and family.

GoON:ND11 – Conference Handbook

Simon Milner, Director – Group Industry Policy, BT Simon Simon Milner is BT’s Director, Group Industry Policy, responsible for policy policy development development and articulation for communications industry policy. policy. Previously he was BT’s Director of Media and Converge Convergence nce Policy, and Head of of External External Relations for the Equality of Access Office in BT; the support support body body for the Equality of Access Board created as part of BT’s Undertakings Undertakings to Ofcom. Before joining BT, Simon was the Secretary of the BBC (2000 (2000-2005), 2005), responsible responsible for the corporation’s governance and accountability. Simon joined joined the BBC’s Policy and Planning department in 1997 from the Institute Institute of of Public Public Policy Research, where he had been secretary to the Commission Commission on Public Policy and British Business. Simo Simon nn has a PhD in industrial relations from the London School of Economics. Kevin O’Malley, Senior Programme Manager, Connecting Bristol Kevin Kevin O’Malley is Senior Programme Manager at Connecting Bristol. He He is is an an experienced web developer, a PRINCE2 Pra Practitioner ctitioner and a member of the British Computer Society Society.. He has a particular interest in usability, accessibility accessibility and eDemocracy. He is a recovering Archaeologist and worked worked on the excavation of the earliest domesticated dog remains at Hayonim Terrace in Israel. Will Perrin, Founder, Talk About Local William William Perrin is the founder director of Talk About Local a company company delivering a un unique ique project to give people in deprived and isolated communities a voice online that they own themselves. William advises the coalition coalition government on innovative use of technology in public service service delivery and civic action in the spirit of the big society society. He is also a member of the Local Public Data Panel for CLG. William William has been deeply involved in grass roots civic action in London’s London’s Kings Cross for many years. William was technology policy advisor to Prime Minister Tony Blair, helping to create th the e role of Government CIO and went on to co co--author author the 2005 transformational government strategy. William William commissioned what is probably the world’s first plan for whole whole government government green IT and delivered the world’s first formal government government use use of YouTube in 2006. William commissioned the Power of Information review review in 2007, which paved the way for the open data movement and and was was outed as a ‘prat’ for commissioning Downing Street’s multi multi--million million participant ee-petitions petitions system. William is also trustee of In Indigo digo a charity devoted devoted to improving transparency and literacy in the developing world world through the web.

GoON:ND11 – Conference Handbook

Paul Pindar, Chief Executive, Capita Joined Capita in 1987 from 3i, after advising Capita on its management buyout, and became Chief Executive in 1999. A Chartered Accountant, Paul is responsible for managing and developing Capita's operations to achieve the Company's strategic objectives, and has overall responsibility for our charitable approach. Paul is also Chair of the Great Ormond Street Hospital’s Corporate Partnerships Board.

Clare Riley Group Manager, Education Relations Microsoft is passionate about helping people realise their full potential and partners with many organisations across the education sector to help transform education and to excite inspire and create opportunities for students – at school, in life, at college and in an increasingly digital workplace. Clare has been with Microsoft for eight years and is responsible for Microsoft’s longer term relationships with Government and key organisations in the sector. Day to day, she also leads on government initiatives such as Home Access and oversees a portfolio of around 120 partner schools, including a small number of Academies and the Innovation Trust at Monkseaton, one of the pathfinder Trust Schools. Clare was at the BBC before joining Microsoft, initially as a journalist and film-maker for many years. She also worked at the centre of the BBC, as Head of Business Management in the second half of the 90s and her last role in the BBC was as Head of New Business Development for Education. Dr Terry Ryall Chief Executive, v Dr Terry Ryall is Chief Executive of v, the national young volunteers service founded in May 2006. v’s mission is to mobilise a new generation of young volunteers to act on the things they care about and change the world for the better. Terry, who was born and brought up in Northern Ireland, has an extensive background in youth work, social work, youth enterprise and volunteering. In her career she has been a Director of The Prince’s Trust and Chief Executive of Girl Guiding UK. She has 3 degrees all associated with youth and culminating in a PhD in Body Image and Eating Disorders in Adolescence. Her passions are family, motorbikes, all kinds of puzzles and brain tasks, sailing in fair and foul weather, and gadgets.

GoON:ND11 – Conference Handbook

Seb Schmoller Seb divides his time between and half-time employment as the Chief Executive of the Association for Learning Technology (ALT) and independent consulting. ALT is a membership charity whose mission is to ensure that use of learning technology is effective and efficient, informed by research and practice, and grounded in an understanding of the underlying technologies and their capabilities, and the situations into which they are placed. As an independent consultant, Seb’s past clients have included include BSI, Ufi, ESRC, JISC, Local Authorities, PA Consulting, the Trades Union Congress, and the National College. Seb is a Governor of The Sheffield College. Penny Slatter, General Manager Direct, Post Office Leading the Post Office move to become multi channel Penny joined the Post Office with a Customer Marketing and Channel Management background having worked for brands such as Sainsbury’s. Focussed on delivering a great customer experience through all Post Office channels she has built a digital business which is market leader online for financial service products like Travel Insurance and Foreign Currency. Most recently the Post Office has taken the major leap of moving the delivery of digital to a cloud solution. Passionate about the need to deliver accessible services she has ensured that the Post Office has taken a leading approach to accessible technology to complement the services offered by the Post Office’s 11,500 branches. Leigh Smyth, Managing Director, Race Online 2012 Leigh Smyth, as Managing Director for Race Online 2012, is responsible for running the Digital Champion Martha Lane Fox's campaign to forge a truly networked nation, where everyone can use the web, in the UK. She joined from the Home Access programme, a £240M govt scheme to get computers and connectivity to 270,000 low-income families (500,000 children) which was launched in January 2010. Previously most of her career has been in blue-chip retailers, including Dixon, Kingfisher, Sears and Arcadia groups. www.raceonline2012.org Stephen Snead Director, Strategy and Planning, Peabody Stephen Snead is Director, Strategy and Planning at Peabody, one of the oldest and largest housing providers and charities in London. Peabody owns and manages over 20,000 homes across the capital and delivers a wide range of services and programmes for residents and local neighbourhoods, aimed at creating thriving and sustainable communities. Stephen joined Peabody in November 2007 and leads Peabody’s Corporate Communications, Policy and Customer Insight and Business Planning teams. He played a key role in developing Peabody’s ‘21st Century’ communities vision and is at the forefront of developing Peabody’s online services and demonstrating their business and customer service benefits. GoON:ND11 – Conference Handbook

Stephen qualified as a Chartered Accountant with KPMG in 1997 and has a broad business background across the commercial and charitable sectors. Jon Snow, Presenter & Broadcaster Jon Snow is the presenter of Britain’s award winning Channel 4 News and in depth one-hour nightly news and current affairs programme. Jon Snow joined the presenting team of this highly-acclaimed programme in April 1989 and became its full time presenter four months later. He also presented First Edition, the weekly news and current affairs programme aimed at 9-13 year olds co-produced for channel 4 by ITN and Barraclough Carey North, and Weekly Planet, a late night topical debate programme broadcast on Channel 4. Jon Snow joined ITN in 1976 after working in local radio and was made Washington correspondent in 1984. He returned to the U.K in 1986, spending the following three years as ITN’s Diplomatic Editor during which time he reported on all major stories around the world. In 1995 Jon received the award for best Male presenter from the Royal Television Society at their Programme and Technology Awards. He also won numerous awards for his reporting over the years including the Royal Television Society’s 1979 News Feature Award, for a report from Poland; the Monte Carlo Television Festival’s 1979 Golden Nymph top news award for ‘Eritrea Air Attack’; and the 1980 RTS TV Journalist of the year Award for his coverage of Afghanistan, Iran and the Middle East. In 1981 he received the Valiant for Truth Media Award, and in the same year, The Royal Television Society’s International Award for a report on a guerrilla camp in El Salvador. In 1982 he won this award for a second time for his report, ‘El Salvador: Shoot-out on Polling Day’. He also collected the 1989 RTS Home News Award for ITN’s coverage of the Kegworth Air Crash. He has been a reporter in most of the world’s trouble spots, from central and Latin American to the Middle East, Afghanistan, Iran, Iraq and Russia. He has been a main anchor for Channel 4 News since 1989. He reported the freeing of Nelson Mandela, the downing of the Berlin Wall and many other world events. He has interviewed, Ronald Reagan, George Bush senior, Mikhail Gorbachev, Monica Lewinski (her first ever interview), Margaret Thatcher, Kofi Anan, Slobodan Milosovic, Ehud Barak, Yasser Arafat, Moamar Ghadaffi, Tony Blair, Gerhard Schroeder, Lionel Jospin and many others. He has made several documentary films and chaired many television debates and discussions about matters ranging from GM foods to religious persecution. In addition to presenting ITN’s programmes on Channel 4, Jon is Chairman of the New Horizon Youth Centre and Deputy Chairman of the Media Trust.

GoON:ND11 – Conference Handbook

Emma Solomon Managing Director, Digital Unite Emma Solomon is the Managing Director for Digital Unite. Digital Unite is one of the UK’s leading providers of digital skills for older people and other less confident users. Emma started the company 15 years ago, prompted by her own experience of helping her parents and their peers grapple with modern technology. All of Digital Unite’s work since has been driven by Emma’s passion for the way equipping people with the right digital skills and awareness has the potential to transform lives, organisations and wider society. Her vision to find tangible ways for Digital Unite to reach out to non-users and engage them with computers and the internet has been realised in a number of ways; through a network of quality assured tutors, the delivery of national community learning programmes, the creation of learning resources for teachers and students on the Learning Zone and the high profile Silver Surfers’ Day campaign. Digital Unite is now often showcased as making a proactive contribution to improving digital literacy having successfully opened up a realm of digital possibilities to thousands of older people. Graham Spicer, Government Digital Service Graham Spicer is an NCTJ-qualified journalist specialising in online content and editorial standards and has extensive experience working throughout both the public and commercial sectors. He works for the Government Digital Service implementing editorial quality improvements on the Directgov website, working with its devolved publishing teams across government and training their web editors. Prior to working for GDS Graham worked with clients as diverse as the BBC, Coutts Bank, Parliamentary Archives, Greenpeace, Emirates, Expedia, Barclays Bank, Nokia, Visit Britain and the Museums Libraries & Archives Council. Terry Stokes, Chief Executive, Lasa Terry Stokes is Chief Executive of Lasa. Lasa helps empower and support thousands of third sector and government bodies across the UK each year by providing knowledge, support and resources. Its clients include Age UK, Shelter and Citizens Advice Bureau. Terry has over twenty five years of experience in the third and public sectors. He was appointed as Chief Executive of Lasa in September 2010. Previously he served as Lasa's Director of Services, where he brokered a number of high profile partnerships with other charity and government bodies and was involved in influencing policy and funding for the third sector. Before this he was the project manager for http://www.rightsnet.org.uk/, leading the development of the site into the UK's No 1 source of the most up to date, high quality welfare benefits and tax credits information. In his spare time Terry is a keen rugby fan and long term supporter of Wigan Warriors and is also a season ticket holder of Harlequins Rugby League. Terry also enjoys cooking Japanese, Indian, Thai, Italian and any other food. GoON:ND11 – Conference Handbook

Dan Sutch, Head of Research & Development, Nominet Trust As Head of Development Research, Dan has a particular focus on increasing the social value of the Trust’s investments by building on, and commissioning, research into accessible, safe and effective uses of the internet, and through exploring the conditions for innovation that support using the internet for social good. Dan has been actively researching education and technology for over ten years as a teacher and a researcher. Before joining Nominet Trust, Dan was the Head of Development at Futurelab, where he worked with a range of organisations to create resources to support innovative approaches to teaching and learning. His research has focused on the use of technology to support learning, with a particular focus on the processes of change and innovation. Dan’s current work concerns web access and web safety. Matthew Taylor, Chief Executive, RSA Matthew Taylor became Chief Executive of the RSA in November 2006. Prior to this appointment, he was Chief Adviser on Political Strategy to the Prime Minister. Matthew was appointed to the Labour Party in 1994 to establish Labour's rebuttal operation. During the 1997 General Election he was Labour's Director of Policy. His activities before the Labour Party included being a county councillor, a parliamentary candidate, a university research fellow and the director of a unit monitoring policy in the health service. He was the Director of the Institute for Public Policy Research between 1999 and 2003, Britain’s leading centre left think tank. Matthew has written for publications including The Times, Financial Times New Statesman and Prospect.

Mark Thompson Director-General, BBC Mark Thompson was appointed Director-General of the BBC on 21 May 2004 and took up his appointment four weeks later (22 June 2004). He had been Chief Executive, Channel 4 (March 2002 to June 2004) and previously worked at the BBC for more than 20 years, becoming Director of Television in April 2000. As Director-General, Mark is responsible for the BBC's services across television, radio and online and a global workforce of 25,000 people that provides over 400,000 hours of content each year. Since 2004, Mark has re-shaped the BBC to meet the challenge of the digital age, ensuring that the BBC remains a leading innovator with the launch of services such as Freeview and BBC iPlayer. At the same time he has led the Corporation's biggest ever efficiencies programme, which has helped deliver a more disciplined BBC, sharply focused on investing more of the Licence Fee than ever before in creating distinctive and creative content for audiences across the UK. GoON:ND11 – Conference Handbook

He is committed to spreading the benefits of the BBC across the whole of the UK, spearheading the biggest ever initiative to support broadcasting outside London. The new, world-class base at MediaCity, Salford, will not only be the new home for the BBC in the North of England, but will also help foster a creative community together with other private and public organisations. Under his leadership the BBC is also supporting the wider broadcasting, journalism and creative industries through initiatives such as Project Canvas and partnerships with organisations such as The British Museum. Councillor Paul Tilsley MBE Deputy Leader, Birmingham City Council Paul Tilsley has been the Leader of the Liberal Democrat Group in Birmingham since 2005 having begun his career as councillor back in 1968; as deputy leader of Birmingham City Council, Paul is the second most powerful man in the largest local authority in the country. In 1993 Paul became the first Liberal Democrat Lord Mayor in Birmingham for 70 years. Being voted as Politician of the year by the Birmingham Post in 2008 was one of many highlights of his dedicated political career including being awarded an MBE for Public and Political services in 1991. Councillor Tilsley gained a BA in Government and an MBA as a mature student. He was also Chancellor of UCE in 1993/94. Paul has worked in the voluntary sector for the past 20 years, including the homeless charity St Basils and the Rathbone Society. Paul is on the board of Directors at Birmingham International Airport and also sits on the NEC Board. Paul has been involved with the NHS in a non-executive capacity for over 15 years, followed by the Birmingham Specialist Community NHS Trust and more recently he has been a non executive director on the Birmingham Community Healthcare Trust. Within the City Council, some of his key responsibilities are sustainability and improvements. He has put in place an Audit Committee and an Excellence Board to drive up standards. He is also the lead member for the Councils Business Transformation Programme, the programme is the largest of its kind in the UK and will develop and improve the Council’s services so they are fit for the 21st century; including successfully negotiating with Capita to set up a Joint Venture (Service Birmingham) to drive through IT capacity and new working models. He is also the Cabinet Member responsible for the Digital Birmingham Initiative, which is working to move Birmingham into the digital age. The over arching principle of Paul’s work is to continue to improve the relationship between the council and the citizens of Birmingham.

GoON:ND11 – Conference Handbook

Dr Jo Twist Commissioning Editor, Education, Channel 4 Jo is Commissioning Editor for Education at Channel 4 where she commissions games, TV, online video, applications and playful experiences which encourage “soft learning” for 10 to 19 year olds. C4 Education projects are not curriculum based, but are hooked into the big themes which are directly relevant to young people at different life stages, such as mental health, politics, happiness, drugs, sex, relationships, citizenship and so on. The commissions aim to help young people understand themselves, others, and the world around them and to equip them with skills and understanding. She joined C4 in 2010 from the BBC, where she was Multiplatform Commissioner for Entertainment & Switch responsible for digital formats and online products. At the BBC she commissioned, amongst others, Strictly Come Dancing online, and its first two screen play along pilot app, Strictly Social, The Apprentice online, Only Connect online, Mastermind online, BBC Three’s WuHows, and Switch’s Chartjackers which challenged four top young YouTubers to crowdsource a Number One single for Children in Need, with no budget and 10 weeks to do it. Before that, she was BBC Three Multiplatform Channel Editor and led the online strategy for the channel's rebrand. She re-joined the BBC in 2007 after heading up Digital Society & Media research at the political think tank, the ippr (Institute for Public Policy Research). Her earlier career was as a broadcast journalist for children’s news service, BBC Newsround, then as Technology Reporter for BBC News online, commentating across digital print, radio and TV. She holds a Ph.D. which explored early online communities, digital inclusion and youth identity. Paula Vennells Managing Director, Post Office Ltd. Paula Vennells is Managing Director of Post Office Ltd and is a Director of the Royal Mail Holdings Board; she joined the Post Office 4 years ago as Network Director. The UK Post Office has a national network of 12000 Post Offices and online and direct channels, whose 65000 staff serve 20 million customers every week, generating £1bn turnover p.a. Paula was instrumental in initiating the new Post Office strategy, which was launched in November 2010 in the Government’s “Securing the Post Office Network in the Digital Age” policy paper. The new plan drives digital solutions, new revenue streams and operating models, which will make the Post Office sustainable for the future. The Post Office has a key role in serving communities with Government, mails and financial products and services, and to improve Post Office access for all customers, especially the disabled and disadvantaged. Before Royal Mail Group, Paula’s career was in the private sector. Most recently, she spent 5 years with Whitbread plc; as Group Commercial Director she had overall responsibility for Marketing, Procurement and Supply Chain. In 2005, under her leadership, Whitbread brands were awarded The Marketing Society Award for Excellence. She began her career in marketing with Unilever and L’Oreal and has held directorships in sales and marketing with a number of major retailers including Dixons Stores Group and Argos GoON:ND11 – Conference Handbook

Dr Sally Wilson Executive Director, Chanel Strategy, Serco Sally is a trained economist and has worked in and for the UK government for over 15 years. Before joining Serco, Sally worked as a Management Consultant for the global firm PA Consulting Group, where she delivered award winning assignments in criminal justice, youth justice and for the Treasury. Sally joined Serco in 2003 in a strategic consulting role before joining the National Physical Laboratory bid team. Following the win of this prestigious bid, Sally went on to be part of the Executive team at NPL in Serco Defense, Science and Nuclear delivering transformation in the laboratory and going on to lead the Knowledge Services Division. After having doubled third party income for the Laboratory and successfully spinning out a medical diagnostics company, Sally went on to join Local Government and Commercial Division as an Exec Business Development Director for Knowledge, Skills and Children’s Services working primarily in the economic development market. More recently Sally has been asked to lead the development of Serco’s proposition in Channel Strategy for our government and commercial markets. Graham Walker, Government Director, Race Online 2012 Graham held the post of Director for Digital Delivery at the Cabinet Office from August to December 2010 where he was heading up the Government’s policy and strategy work on digital delivery in the public sector, also looking at the role of digital to deliver efficient and transparent services. Graham is now Director at Race Online 2012 supporting the policy and strategy work behind the office of the UK Digital Champion, working to deliver a 100% networked nation. Graham has previously been a Managing Partner at Gov3 as well former Director of Strategy for the Office of e-Envoy at the Cabinet Office.

Peter Wanless Chief Executive, Big Lottery Fund Peter Wanless has been the Big Lottery Fund’s Chief Executive since 1 February 2008. He was previously at the Department for Children, Schools and Families, where he established their Families Group. Before that he was Director of School Performance and Reform. Between 1998 and 2003 Peter was the Department’s Director of Strategy and Communications. He previously worked at the Treasury, operating in a range of roles including Head of Private Finance Policy and Principal Private Secretary to three Cabinet Ministers. Peter read International History and Politics at Leeds University before joining the Civil Service. Peter was educated at Sheldon School in Chippenham, where his father taught music. Peter is married with one son. He was awarded the Companion of the Order of the Bath (CB) in the 2007 New Year’s Honours List for distinguished public service. GoON:ND11 – Conference Handbook

Jonathn Welfare, Chair, Nominet Trust Jonathan Welfare is the Chairman of Nominet Trust. He has extensive experience of the charity sector as a trustee and chairman of a range of charities. He has also held board-level appointments in both the public and the private sector. He has most recently established Turn2us, an online and helpline charity, to direct those in need to the charities and state benefits most appropriate to their individual circumstances. Nominet Trust is a charity that provides funds for innovative projects, which strive to improve and encourage the development of a safe, educational and inclusive Internet. The Trust provides grants to organisations and initiatives such as the Cambridge Library Learning Services that can demonstrate vision and execution for Internet-related projects that make a tangible difference in developing a safe, educational and inclusive Internet in the UK and other countries. Initial funding comes from Nominet, the Internet registry for .uk domains, one of the world’s largest domain name registries. Tom Wright Chief Executive, Age UK Tom Wright is Group Chief Executive of Age UK, specialists in the over 50s. Age UK turns over nearly £400m with its brand partners and has 3 divisions: Age UK Charitable activity; Age UK Retail, Training and Trading; and Age UK Enterprises providing leading financial services to over 1 million customers. Tom is also a Trustee of the Imperial War Museum and Chair of the Trading Company. He is Chair of STAR, the self regulating body for the ticketing industry and Chair of the British Gas Energy Trust. Most recently he became Chair of RHCAdvantage, the creative marketing agency for mature audiences. He also sits on the Disasters Emergency Committee (DEC). Prior to joining Age UK, Tom Wright was CEO of VisitBritain, the National Tourist Board, promoting Britain around the world. Previous roles include the Saga Group, where he was Managing Director of Saga Holidays and a Group Board Director. Before joining Saga he worked for Scottish and Newcastle plc developing Center Parcs in England and then in Europe. He has a marketing and commercial background having worked on such brands as KP, Anchor and Carlsberg. Tom was awarded a CBE in 2007

GoON:ND11 – Conference Handbook

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