Methods of Engagement Clarence Valley Council has a dedicated Community Engagement Team as part of the Culture, Community and Industry Section within the Corporate and Governance Division. The Community Engagement Team provides the interface between the community and the Council, the team is structured in such a way that it has a dedicated community project officers that are focused on a range of community sectors in order to ensure that Council is reaching the widest possible audience across our community.
Stage of Participation Inform
22
Clarence Valley Council
Tools
Description
Customer Service Centre
Council’s administration offices in Grafton and Maclean provide a ‘one-stop-shop’ for Council services using customer service, visual displays, and printed materials for Council related business. Clarence Valley Council’s website is the Council’s primary communication tool. The website is a comprehensive source of information for all Council services and programs. The website is constantly being updated and improved to support the community needs.
Social media
Council utilises social media platforms to deliver Council related news or to share community initiatives. These include: Facebook, Twitter, YouTube; Instagram and Linkedin.
Media Releases
Regular media releases ensure Council provides reliable, timely and accurate information to all media servicing the Clarence Valley Council Local Government Area, including print and broadcast.
Council community events
Council-hosted events which provide opportunities for Councillors and staff to provide information to the community. Council also strongly supports and participates in other community events.
Publications/ information material
Clarence Valley Council publications about Council specific programs, services and initiatives are a valuable source of information.
Advertising & Features
Service and facility areas relevant to the audience.
