Care2 - Volume 3 - Autumn 2018 by CloserStill Media

VOLUME 3 | AUTUMN 2018

CARE FOR THE OLDER LGBT COMMUNITY WITH CONFIDENCE

THE TIDE IS FLOWING IN THE RIGHT DIRECTION AT LAST THEREâ&#x20AC;&#x2122;S PLENTY FOR THE CARE SECTOR TO BE PROUD OF LESSONS FROM FINLAND REALISING THE POWER OF CARE

Room to think. Time to talk. Space to care.

See what’s possible. Speak to us at Care Show on Stand C10.

20 Year Anniversary Partner of Care Show 2018 blueleafcare.com – info@blueleafcare.com – 03300 55 22 88

WELCOME TO CARE2

WORDS FROM THE CARE GROUP MANAGER

scorching summer, the delayed green paper and the amazing Health+Care event have all happened since the last edition of Care². In this quarterly edition of Care² we look towards the Care Show as it’s the show’s 20th birthday this year and we’ve pulled together some amazing speakers and a Care Festival to celebrate twenty years of supporting the social and private care sector. We speak to some outstanding care homes who are being innovative at the way they handle residents with dementia, we learn about how they are recruiting, motivating their teams and understand how they are looking to grow their business. We find out more about at the growing LGBT community within elderly care and how care providers are adapting to cater for the demands of this increasing community and

we meet the team from Opening Doors who are leading the way to providing the much needed support. We also listen to Andrea Sutcliffe, chief inspector of adult social care at the Care Quality Commission (CQC) and how she used her annual address to the national Health+Care conference in June to highlight her desire to see an improvement in the ratings that care services receive from the regulator, especially as CQC inspections remain a source of anxiety across the sector. The Autumn presents different challenges to those in the summer as the chill starts coming in and flu season starts, it becomes harder to motivate staff as the darker nights get earlier, however there is nothing to fear as this edition not only gives you tips to thrive, not just survive, praises the amazing work in this wonderful sector.

We hope you enjoy this edition and always welcome new stories and case studies of excellence to be included in future editions. We also hope you can join us at The Care Show at Birmingham NEC on the 17th & 18th as we will offer over 40 hours of CPD educational seminars to improving your care business, have over 200 leading suppliers and industry specialists on display. As it’s our 20th birthday we are throwing a Care Festival and it’s really going to be the party of the century. All are welcome and FREE tickets are still available on The Care Show website. Michael Corbett, Care Group Manager

Building a better future for care

PUBLISHERS MICHAEL CORBETT ALEX JONES GUEST EDITORS FRANCESCA ROBINSON JAMES BOLEY

FEATURES EDITORS HELEN OMOH-MENSAH CHARLOTTE CROSS ELLE GRACE KELLY

17-18 October 2018 NEC Birmingham

26-27 June 2019 ExCeL London

The event for the care community

The event for senior care professionals

CLOSERSTLL MEDIA PUBLICATIONS

CONTENTS

CARE SHOW PREVIEW

TRANSFORM THE WAY YOU CARE NEW GOVERNMENT STATISTICS HIGHLIGHT NEED FOR GREATER LGBT SUPPORT IN CARE SECTOR

MEET THE OPENING DOORS TEAM THE GREAT OCCUPANCY CHALLENGE SOLVING PROBLEMS: IS SOCIAL CARE PART OF THE PROBLEM OR PART OF THE SOLUTION? HOW DO YOU MAINTAIN STANDARDS WHEN YOUR COMPANY GROWS?

18 Proudly Sponsoring 20 Years of The Care Show

Building a better future for care

20 22

CARE HOME INSOLVANCY

CARE HOMES ARE CLOSING “AT AN ALARMING RATE”

CARER OF THE MONTH

THE WAY AHEAD FOR THE CARE SECTOR

BOOST YOUR CQC RATING WITH HELP FROM THE REGULATOR

NEW DATA INDICATES THERE MAY NOT BE A CARE HOME SUPPLY CRISIS, LAINGBUISSON REPORT SHOW

CRISIS IN ADULT SOCIAL CARE IS ERODING SAFETY NET FOR OLDER PEOPLE

THE PASSSYSTEM IN A RESIDENTIAL ENVIRONMENT

LESSONS FROM FINLAND ASSISTING THE PUBLIC SECTOR TO TRACE NEXT-OF-KIN SINCE 1971

35 36

SPEND MORE OF YOUR TIME ON THE THINGS THAT COUNT 4

CONTENTS

CELEBRATING SUCCESS THE FSA HAS CHANGED IT’S ADVICE ON THE SAFETY OF EGGS FOR OLDER PEOPLE

CHANGING THE FACE OF RECRUITMENT IN CARE HOMES

INSTA-CARE IS REVOLUTIONIZING HOW CO-ORDINATORS SOURCE AND CONFIRM LASTMINUTE COVER APPRENTICESHIPS HELP TURN DREAMS TO REALITY FOR PEOPLE WITH COMPLEX NEEDS

THE ROAD TO OUTSTANDING PODCAST IS BACK FOR A FOURTH SERIES!

SAINT MICHAEL’S HOSPICE CLIENT SUCCESS STORY

BOOSTING CARE HOME CATERING THROUGH INNOVATIVE TECHNOLOGY

SPECIAL RECOGNITION

STANDEX EPLAN - CQC COMPLIANT ELECTRONIC CARE PLANNING SYSTEM

52 53 54

57 58

THE CARE DATABASE – REVOLUTIONISING YOUR CARE MANAGEMENT SOCIAL CARE CHIEFS UNITE IN CALL FOR GREATER FUNDING

INSPIRED INTO CARE TONY’S STORY

THE HOLY GRAIL OF THE CARE INDUSTRY...

“I WANT TO FEEL AT HOME” THE IMPORTANCE OF DESIGN & FABRICS WITHIN CARE 5

@careshows

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L E UL BL E IS U E F SA M YO TH MIS AM OR R F UN OG NG PR AITI W

@CareShow

Budget cuts?

Blimey!

Time for your medicine Alan

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VISITOR BROCHURE Caring has its problems. Let us help with solutions.

Read-on to see the conference full programme and exclusive show only vouchers >>>

Proudly Sponsoring 20 Years of The Care Show

Building a better future for care

Join over 3,500 forward thinkers at the largest dedicated event for the UK care sector - The Care Show on 17th - 18th October 2018 at NEC Birmingham. The unmissable event for care professionals is back and bigger than ever before with the introduction of a new CPD accredited world class conference as well as the largest collection of care equipment and services all designed to improve positive outcomes, make your job easier and improve your business.

REGISTER NOW TO ATTEND FOR FREE to make doing your job easier and improve the levels of care you provide careshow.co.uk/visitorbrochure or call 0207 013 4840

Proudly Sponsoring 20 Years of The Care Show

Building a better future for care

A show with all you need to improve the care you provide and run a more successful care business

What is The Care Show? The Care Show is the UK’s largest care focused event which has been faithfully supporting and inspiring the care community for 20 years. Returning to the NEC Birmingham on 17th-18th October, the 2018 experience is bigger and better than ever before, with the introduction of a NEW comprehensive CPD accredited conference programme including sessions by successful care home and homecare operators, policy makers and care experts. Anyone that works in residential, nursing and domiciliary care, like yourselves, will leave The Care Show with practical tips to immediately improve the number of positive outcomes you have.

Top reasons why attending is a must this year: Attend CPD accredited sessions and get FREE business advice from independent experts and thought leaders helping you improve the care you provide • Access 1000’s of the latest products and services from over 230 leading care suppliers making your budget go further for your business • Network with over 3,500 professionals within the care sector, share your experiences and learn from theirs • Celebrate 20 years of learning, excellence and caring at THE PARTY of the century for the care community

Plus content specifically tailored for: Residential care providers will:

Supported by

Homecare providers will:

Supported by

• Find out how to create an environment that enable residents with dementia to better interact with the surroundings...

• Sessions created by the UKHCA with a laser focus on homecare and its unique benefits and challenges • Discover new innovations and technologies to help provide better care in diverse home environments. • Find out how to build, motivate, retain and develop a mobile workforce • Hear how successful homecare providers have improved their CQC rating to Outstanding • Learn how to best provide dementia care in a home...

• Be able to compare the largest collection of products to enhance your care home • Discover the best way to enhance your care environment to reduce the need for medical intervention • Hear how successful care homes have achieved “Outstanding” • Find out how to build, motivate and develop the team within your care home

...and so much more!

Out with the old and in with the new Introducing the NEW Care Show Conference The seminar programme has been given an overhaul and has been transformed into a full blown CPD accredited conference. The talks have been created to provide you with inspiring yet informative presentations to boost your levels of care, motivate your team, drive efficiency and ultimately help you grow your care business. Register today to join over 3,500 care sector professionals and access the conference programme which is divided into 6 exciting care streams.

Design & Build sessions Sessions which look at the future growth of the care sector including funding, working with investors, effective procurement strategies, design and construction ideas.

We have flagged sessions of particular interest to Residential Care and Homecare R

= Residential Care

H = Homecare

WEDNESDAY 17TH OCTOBER 11:15 11:45

â&#x20AC;&#x153;I want to feel at homeâ&#x20AC;?: The importance of design and fabrics within care homes Paul Callan, Managing Director, Bespoke by Evans (Evans Textiles) Sponsored by: Evans Textiles

Theatre 1

13:15 13:45

The importance of Wellness in Interiors - Panel session Diana Celella, Council Chairman, SBID Healthcare Sponsored by: SBID Healthcare

Theatre 1

15:40 16:10

A fall prevention program which reduces 90% of the falls related to the bed Christopher Loy, Key Account Manager Asia-Pacific, wissner-bosserhoff Sponsored by: Wissner-Bosserhoff

Theatre 3

16:20 16:50

Enhancing dementia care environments Damian Utton, Director, Pozzoni Architecture Ltd

Theatre 3

THURSDAY 18TH OCTOBER 10:55 11:25

Keeping vulnerable people safe from fire Victoria Lowry, Community Safety Manager, London Fire Brigade

Theatre 3

12:55 13:25

A fall prevention program which reduces 90% of the falls related to the bed Christopher Loy, Key Account Manager Asia-Pacific, wissner-bosserhoff Sponsored by: Wissner-Bosserhoff

Theatre 3

REGISTER NOW TO ATTEND FOR FREE to make doing your job easier and improve the levels of care you provide careshow.co.uk/visitorbrochure or call 0207 013 4840

Business sessions Brimming with practical advice and ideas to cover key business functions such as finance, customer service, marketing and HR.

We have flagged sessions of particular interest to Residential Care and Homecare R

= Residential Care

H = Homecare

WEDNESDAY 17TH OCTOBER 10:55 11:25

The value of technology in Care Homes – it’s easier than you might think! Andrew Coles, Senior Product Manager, Person Centred Software Ltd Sponsored by: Person Centered Software

Theatre 2

11:10 11:45

Session delivered by Care Association Alliance Adam Hutchison, Care Association Alliance

Keynote Theatre

11:30 12:00

Where business meets care James Parkin, Co-founder & Operations Director, Caresolve Richard Shore, Finance Director, Caresolve

Theatre 3

12:05 12:55

The social care green paper: what does the sector need? Professor Martin Green OBE, FIAM, FInstLM, FRSA, FIPSM, Chief Executive, Care England Dr Glen Mason, Chief Operating Officer, Human Support Group Rob Martin, Head of Care Quality, Anchor Trust

Keynote Theatre

12:20 12:50

Promoting market stability through viable homecare contacts Colin Angel, Policy & Campaign Director, UKHCA

Theatre 2

13:00 13:30

Creating quality improvement Henry Elphick, CEO, LaingBuisson Rt Hon Stephen Dorrell, Chairman, LaingBuisson

Theatre 2

13:30 14:00

Outstanding people, processes and technology: Top tips to create a quality service and CQC success Anne Graham, Owner, Resolve Care David King, Owner, Resolve Care Sponsored by: OLM Systems

Theatre 3

14:00 14:30

Risky business Taffy Gatawa, Chief Information and Compliance Officer, everyLIFE Technologies Sponsored by: everyLIFE Technologies

Theatre 2

14:10 14:40

Care In Numbers – real world insights to help shape your care business Steve Sawyer, Divisional Director, Health and Social Care, The Access Group Colin Angel, Policy & Campaings Director, UKHCA Sponsored by: The Access Group

Theatre 3

14:25 14:55

The emerging potential of digital interventions in care Simon Hooper, CEO, RemindMeCare (Health-Connected Ltd)

Theatre 1

15:55 16:25

How technology is going beyond evidencing care to genuinely improve residents lives Andrew Trott, Product Manager, iCareHealth Sponsored by: iCareHealth

Theatre 1

16:00 16:45

Care models – what’s working in the residential care market? Bruce Moore, Chief Executive, Housing & Care 21 Avnish Goyal, Chairman, Hallmark Care Homes Kieran Cole, Partner Healthcare, Knight Frank LLP Jane Barker, Managing Director, Brio Retirement Living

Keynote Theatre

THURSDAY 18TH OCTOBER Care models – how can you innovate in the home care market in difficult times? Alex Fox OBE, FRSA, CEO, Shared Lives Plus Yvonne Hignell, Operations Director, Bluebird Care Vanessa Readhead, Business Development Director, Cera Care Dr Joshua Macaulay MBChB, ILM Director of Operations, Westmorland Homecare

Keynote Theatre

10:15 10:45

Embedding integration of health and care – Better Care Fund 2017-19 Jane Lord, Regional Relationship Manager, Better Care Support Team

Theatre 3

10:15 10:45

Preparing your homecare service for winter to ensure service continuity and reduce risks Kirsty Wainwright-Noble, Head of Sales & Marketing, Caring Professions Division, Towergate Insurance

Theatre 1

10:25 10:55

Risky business Taffy Gatawa, Chief Information and Compliance Officer, everyLIFE Technologies Sponsored by: everyLIFE Technologies

Theatre 2

10:55 11:25

Blended learning is not the future it is now Steven Embleton, Chief Cloud, My Learning Cloud Sponsored by: My Learning Cloud

Theatre 1

11:10 11:50

Better Information sharing Keith Strachan, Principal Implementation and Business Change Manager, NHS Digital

Keynote Theatre

10:10 10:55

11:55 12:25

The future of elderly care at home Max Parmentier, Founder & CEO, Birdie Sponsored by: Birdie App

Theatre 2

12:05 12:55

Digital technologies: are they about promoting quality or cutting costs? Dr Sanjeev Kanoria, MBBS, FRCS (Eng & Glasg), FRCS (transplant), MBA, PhD, Chairman, Advinia Health Care Ed Russell, Director of Innovation and Delivery, WCS Care Rishi Jawaheer, Director, Care Vision Management

Keynote Theatre

12:15 12:45

Falls management assessment for technology enabled care/assistive technology in a care environment Stuart Barclay, Senior Business Development Manager, Aidcall a Business unit of Legrand Sponsored by: Legrand

Theatre 3

12:35 13:05

Improving leadership among care homes Tom Owen, Co-Director, My Home Life, City University of London

Theatre 2

13:50 14:20

Why should care professionals, care managers and care providers embrace Say So? Paul Adams, Director, Say So Ltd Shaun Keep, Director, Say So Ltd Sponsored by: Say So

Theatre 2

14:30 15:00

Interactive projection technology in care Anna C. Park, Care & Education Consultant, OM Interactive Sponsored by OM Interactive

Theatre 2

14:55 15:50

The funding market – how is it responding to a changing social care sector? Jeremy Huband, Head of Healthcare, UK Corporate Banking, HSBC John Lucas, Corporate Finance Partner, Hazlewoods Jonathan Thompson, Head of Healthcare, (North) Barclays Derek Breingan, Head of Health & Social Care, Clydesdale Bank (CYBG Plc)

Keynote Theatre

REGISTER NOW TO ATTEND FOR FREE to make doing your job easier and improve the levels of care you provide careshow.co.uk/visitorbrochure or call 0207 013 4840

Excellence in Care sessions Hear success stories from some of the UK’s most innovative care homes and homecare providers who have used personalised care programmes, successful integration with GPs and the rest of the primary care landscape to create outstanding care services.

We have flagged sessions of particular interest to Residential Care and Homecare R

= Residential Care

H = Homecare

WEDNESDAY 17TH OCTOBER 10:10 10:40

Excellence in care - Panel of 3 homecare providers rated outstanding Rob Tovey, Head of Quality, Home Instead Senior Care Geraldine Orman, Managing Director, Workwise Healthcare Rene Ritter, Head of HR and Operation, Draycott Nursing & Care

Theatre 3

10:30 11:00

How to source and recruit great talent to drive growth Scott Sherriden, Founder & Managing Director, The Care Hub Sponsored by: The Care Hub

Theatre 1

The Care Hub Care Recruitment Platform

10:50 11:20

Building a creative leadership team to deliver outstanding care Chris Gage, Managing Director, Ladder to the Moon Phil Martin, Chief Executive Officer, Keychange Care

11:40 12:10

5 steps to outstanding Jonathan Cuninngham MBE, Owner, Rosebank Care Home

Theatre 2

12:05 12:55

Keynote Theatre

12:10 12:40

Leadership can make or break your care home. How to get it right by using Care Home Leadership Assessment (CLA) Score? Issac Theophilos, Author/Founder, Outstanding Care Homes Sponsored by: Outstanding Care Homes

Theatre 3

13:00 13:30

Creating quality improvement Henry Elphick, CEO, LaingBuisson Rt Hon Stephen Dorrell, Chairman, LainBuisson

Theatre 2

14:05 14:45

Minister of State for Care Caroline Dinenage, Minister of State for Care

Keynote Theatre

R 16:00 16:45

Keynote Theatre

THURSDAY 18TH OCTOBER 10:15 10:45

Embedding integration of health and care – Better Care Fund 2017-19 Jane Lord, Regional Relationship Manager, Better Care Support Team

Theatre 3

12:55 13:25

Does better healthcare depend on digitisation? Belinda Adams, CEO, SoupedUp Catering Care Software Sponsored By: SoupedUp Catering Care Software

Theatre 1

13:05 13:55

Save your business from the incoming care worker shortage Neil Eastwood, Adviser – National Recruitment Campaign, Department of Health and Social Care | Author - Saving Social Care

Keynote Theatre

People sessions Help navigate your way around key areas such as, recruitment and retention of staff, training and up-skilling, Brexit-impact and managing agencies.

We have flagged sessions of particular interest to Residential Care and Homecare R

= Residential Care

H = Homecare

WEDNESDAY 17TH OCTOBER 10:30 11:00

How to source and recruit great talent to drive growth Scott Sherriden, Founder & Managing Director, The Care Hub Sponsored by: The Care Hub

Theatre 1 The Care Hub Care Recruitment Platform

10:50 11:20

Building a creative leadership team to deliver outstanding care Chris Gage, Managing Director, Ladder To The Moon Phil Martin, Chief Executive Officer, Keychange Care

Theatre 3

11:55 12:25

Leadership – get it right and the rest will follow Rob Coulthard, Managing Director, Judgement Index Sponsored by: Judgement Index

Theatre 1

12:50 13:20

Tackling the challenges of onboarding new hires in the health care sector Tom Price, Consultant, Webonboarding Sponsored by: Webonboarding

Theatre 3

14:25 14:55

The emerging potential of digital interventions in care Simon Hooper, CEO, RemindMeCare (Health-Connected Ltd)

Theatre 1

14:45 15:15

Reaching the self-funding family Debbie Harris, Founder & Managing Director, Autumna Sponsored by: Chosen With Care

Theatre 2

14:55 15:25

Safeguarding practice and its challenges Dr Sarah Carlick, Managing Director, The Athena Programme

Theatre 3

15:15 15:45

Building the multi-skilled workforce: If you always do what you’ve always done, you will always get what you’ve always got…do something different Sharon Davies, Chief Executive, Hertfordshire Care Providers Association Kulbir Lalli, Head of Integrated Accommodation Commissioning, Adult Care Servuces (ACS), Hertfordshire County Council

Theatre 1

H R

THURSDAY 18TH OCTOBER 10:55 11:25

Blended learning is not the future it is now Steven Embleton, Chief Cloud, My Learning Cloud Sponsored by: My Learning Cloud

Theatre 1

11:15 11:45

Dementia care at home Martin Ross, Partnerships & Projects Director, Agincare, Nicki Bones, Director of Operations, Sweetree Home Care Services, Dominic Carter, Senior Policy Officer, Alzheimer’s Society

Theatre 2

11:35 12:05

Integrated workforce – The home to decide model Ann Taylor, Chief Executive Officer, Hilton Nursing Partners Limited

Theatre 1

11:55 12:25

The future of elderly care at home Max Parmentier, Founder & CEO, Birdie Sponsored by Birdie

Theatre 2

12:15 12:45

Wellbeing – the catalyst for staff retention and quality care Sophie Coulthard, Principal Consultant, Judgement Index and The Road To Outstanding Podcast Sponsored by: Judgement Index Improving leadership among care homes Tom Owen, Co-Director, My Home Life, City University of London

Theatre 1

12:35 13:05

H H

Theatre 2

13:30 14:00

Confidence to care for older lesbian, gay, bisexual and trans people Annie Southerst, Trustee and Ambassador, Opening Doors London, the largest provider of information and support services for older LGBT+ people in the UK

Theatre 1

15:10 15:40

People, processes and promises - how wellbeing teams will create great places to work Michelle Livesley, Wellbeing Leader and Advisor, Wellbeing Teams

Theatre 1

H R

Regulatory & Compliance sessions Practical seminars and workshops that will help you navigate your way through successful CQC inspections, safeguarding and health & safety.

We have flagged sessions of particular interest to Residential Care and Homecare R

= Residential Care

H = Homecare

WEDNESDAY 17TH OCTOBER 10:10 10:55

The state of adult social care services in 2018 Debbie Ivanova, Deputy Chief Inspector, Adult Social Care Services

Keynote Theatre R

10:15 10:45

Medicines support: advice for home care providers Jane Silvester, Associate Director, Social Care, NICE, Renny Wodynska, Head of Midlands Team, Skills for Care

Theatre 2

12:35 13:05

CQC ratings: What does it take to be ‘outstanding’? Roxane Schatara, Registered Manager / Partner, George Homecare Partnership Ed Watkinson, Residential Care & Inspection Specialist, Quality Compliance Systems

Theatre 1

13:50 14:20

Importance of post falls management in care homes by Mangar Health Sponsored by: Mangar Health

Theatre 1

14:55 15:25

Safeguarding practice and its challenges Dr Sarah Carlick, Managing Director, The Athena Programme

Theatre 3

15:40 16:10

The LGA Green Paper: Digestion and reflection Bill Watson, Director, Insequa Ltd Sponsored by: Insequa

Theatre 3

THURSDAY 18TH OCTOBER 10:55 11:25

Keeping vulnerable people safe from fire Victoria Lowry, Community Safety Manager, London Fire Brigade

Theatre 3

11:35 12:05

The living wage – ensuring compliance Matthew Wort, Partner, Anthony Collins Solicitors LLP

Theatre 3

13:15 13:45

Transparency in care Jayne Connery, Founder/Director, Care Campaign for the Vulnerable Sponsored by: Care Campaign for the Vunerable

Theatre 2

13:35 14:05

Manual Handling Training: A 3 year research study and evidence base model of training that reduces risks and reduces costs across all sectors Deborah Harrison, Founder, A1 Risk Solutions Ltd

Theatre 3

14:15 15:00

Improving safeguarding outcomes – a case study Richard Macintyre, Director of Quality and Innovation, Friends of the Elderly

Theatre 1

15:10 15:40

Tips for preparing for your next CQC inspection Barbara Hobbs, RN, MBA, Owner, Barbara Hobbs Consulting (BHC)

Theatre 3

REGISTER NOW TO ATTEND FOR FREE to make doing your job easier and improve the levels of care you provide careshow.co.uk/visitorbrochure or call 0207 013 4840

Dementia sessions Everything from sensory, to technology, this stream is where innovation and inspiration meets to equip you with the tools to provide the very best in dementia care.

We have flagged sessions of particular interest to Residential Care and Homecare R

= Residential Care

H = Homecare

WEDNESDAY 17TH OCTOBER 13:00 13:55

Dementia is a TEAM GAME Ian Donaghy

Keynote Theatre R

14:55 15:50

16:20 16:50

Future of dementia care – how can we improve quality against the backdrop of rising demand? Professor Graham Stokes, Director of Memory Care Services, HC One, Jason Corrigan-Charlesworth, Deputy Director of Dementia Care, Barchester Healthcare, Colin Capper, Head of Research Development and Evaluation, Alzheimers Society

Keynote Theatre

Enhancing dementia care environments Damian Utton, Director, Pozzoni Architecture Ltd

Theatre 3

THURSDAY 18TH OCTOBER 11:15 11:45

Dementia care at home Martin Ross, Partnerships & Projects Director, Agincare Nicki Bones, Director of Operations, Sweetree Home Care Services Dominic Carter, Senior Policy Officer, Alzheimer’s Society

Theatre 2

13:15 13:45

Transparency in care Jayne Connery, Founder/Director, Care Campaign for the Vulnerable Sponsored by: Care Campaign for the Vunerable

Theatre 2

14:30 15:00

Interactive projection technology in care Anna C. Park, Care & Education Consultant, OM Interactive Sponsored by: OM Interactive

Theatre 2

VIEW THE FULL CONFERENCE PROGRAMME WWW.CARESHOW.CO.UK/AGENDA REGISTER NOW TO ATTEND FOR FREE to make doing your job easier and improve the levels of care you provide careshow.co.uk/visitorbrochure or call 0207 013 4840

Over 230 leading care suppliers to provide the perfect solutions to your problems

Proudly Sponsoring 20 Years of The Care Show

Building a better future for care

In addition to over 80 hours of FREE CPD accredited learning, The Care Show offers the unique opportunity to evaluate over 230 leading care suppliers with 1000’s of the latest products and services to help improve the care you provide. Supplier Name

Stand

Supplier Name

Stand

Supplier Name

EXHIBITOR KEY New Company

Stand

Supplier Name

Stand

2Pure Products Limited

B20

Caredocs

L10

Hft

J53

Oska

G35

Ablyss Systems Ltd

M50

CAREFLEX

F50

Hidden Hearing

F42

Over Clean

D51

Acacia Training

D42

CareShield

H10

How Did We Do

D55

Panaz Ltd

J40

Access

B22

Caring UK

A30

Hughes Pro

K10

Person Centred Software Ltd

M35

Access 21 Ltd

M30

Carless & Adams Partnership

B44

iCareHealth Ltd

B30

Photonstar LED Ltd

Active Minds

D50

Chessmann Consulting

B44

ILIV Contract Textiles

K26

Promedia Publishing Ltd

N34

Acumag

J52

Cloister Uniforms Ltd

Imprint Plus Limited

A32

Purozo

K42

Adapted Vehicle Hire

K44

Clydesdale Bank

N14

Innovators International Ltd

Adaptive IT Solutions Ltd

Complete Care

A22

Insequa Ltd

Agua Fabrics Ltd

F40

Cool Care

N20

Aid Call

B10

AJM Healthcare

F44

Countrywide Healthcare Supplies Ltd

N25

Alarm Radio Monitoring

H30

Courtney-Thorne

D20

apetito

H32

CV-Library Ltd

E50

APEX Medical

B12

D - ENERGi

Arjo

D10

Dalebrook Supplies Ltd

K24

Attach a Tag

D54

Danfloor UK Ltd

Autumna - Chosen with Care

K20 J12

AutumnCare Limited AWB TEXTILES

M33

Bancroft Soft Furnishings

H24

BB Training Academy

F32

N35

Beaucare Medical Ltd

J35

Berwick Care

C31

BHTA

A42

BIBBLEPLUS CLOTHING PROTECTORS

A18

Birch Carpets

Birdie

C24

Blue Stream Academy Ltd

F38

Blueleaf

C10

Bodet Ltd

B14

Bollington Insurance Brokers

M20

Boots Care Services

B40

Camira Fabrics Limited

E32

Canu Care Limited

J37

Care and Nursing Essentials

L32

Care Control Systems Ltd

K22

Care Display

H52

Care England

A34

Care Home Environment

A33

Care Home Management

A16

Care Home Murals

K51

Care IS

M28

Care Management Matters

Quality Compliance Systems Ltd

L25

H12

Quantum Pharmacy

B43

Inspired Interaction

E22

Qube Learning

E52

Integrated Architecture

Rayner Davies Architects

Intercall

N32

Relias Learning Ltd

IT Governance Ltd

J32

Remembories Ltd

A31

Jiraffe

K34

Renaissance Baths

D31

JLA Ltd

F30

Renray Healthcare Ltd

E40

Judgement Index

D40

Repose Furniture Limited

H20

Just Imagine Interiors

G22

Reval Continuing Care Ltd

L20

Dechoker UK

M22

Kam Systems

M42

Robinson Healthcare Ltd

J43

Delivered Health Solutions / Care Shop

G32

Knightsbridge Furniture Productions

J20

J31 M34

Robot Coupe UK

J39

Rotowash Ltd

L50

Direct Fabrics Limited

B34

LaingBuisson Limited

N11

Display Signs Limited

D34

Secure Screening Services

J15

Laser Learning

B46

Drive DeVilbiss Healthcare Ltd.

L35

Selectus Care Home Services

F52

Leecare Solutions

C35

Eazipay Ltd

Shackletons Ltd

F22

Linet UK Limited

N30

Edinburgh Weavers Limited

F24

Shorrock Trichem Ltd

Little Islands

Edmund Bell & Co Ltd

E30

Mangar Health

Edward Cooper Young Chartered Surveyors

N12

MeadowSweet

Eurolink Connect Limited

J11

Siemlus

C32

G33

Skills For Care

J54

B50

Skopos Fabrics Limited

L31

MED e-care Health Care Solutions Ltd

H10

Solent Laundry Solutions Limited

F20

Solitaire Training

C25 K31

Evans

B32

Millennium Care

N16

everyLIFE Technologies Limited

G24

Mohu Designs

N40

Fastroi LTD

K21

SoupedUp Catering Care Software

Money Saving Network Ltd

N23

FEC Energy

M27

Standex Systems Ltd

H50

Muraspec Decorative Solutions Limited

L31

Steadfast Training Ltd

G30

A40

My Care My Home Limited

B36

FISC HEALTHCARE

N10

My Learning Cloud

E20

Fixxon Ltd

H42

NACAS

B38

Flexiseq

H40

NAPA

B39

Foam For Care

E33

Natta Building Company Limited

E31

Frame Den Limited

E33

NHS Employers

F51

Fraser & Fraser

D32

Nisbets Plc

J41

Frontier Medical Group

K30

Nourish Care Systems Limited

N42

Furnish Ltd

H21

NPS – Brand Sentinel

K40

Gainsborough Specialist Bathing

C20

Nurse Seekers

F41

Gilbert Meher Search and Selection

M26

NurseBuddy

K16

Find Signage Ltd Finders International

Gilling Dod Architects & Interior Designers

Care Planner Ltd

M29

Care Quality Commission

M41

GIP Skins

B52

Care Quality Ecosystems

E34

Girbau UK Ltd

G20

Care Quality Pharmacy

Gompels Healthcare

Careassist

L52

Harvest Healthcare Limited

A1 D36

OLM Systems

OM Interactive Ltd

A20

Omnicell Ltd

M32

Onetouch Health

A19

Ornamin – Family Tableware

C30

Orthomedics Supplies

N45

Tarkett

Teal Living

E10

Tektura Wallcoverings

G23

The Care Database

J10

The Care Hub

C33

The Carer

A44

UDMS Ltd

UKHCA

Unbiased.co.uk

D52

Unique IQ

C22

Utility Bidder

Vileda Professional

K32

Vision Support Services Ltd

H14

webonboarding

Wolf Laundry Ltd

L40

Workwear Online Ltd

H56

Zuri

J30

“Being a Personal Care Assistant is just my cup of tea”

• • • •

No experience needed! Competitive pay rates Company pension scheme Excellent training and on-going career development opportunities • Minimum of 28 days holiday • Nursing and personal care assistant roles available.

Find your next career in care: www.completecare.co.uk/careers

PROVIDING THE BEST QUALITY OF CARE IS NEVER EASY

TRANSFORM THE WAY YOU CARE

Providing the best quality of care is never easy – and demonstrating it to the regulators is even harder. It takes time, effort and good management to maintain standards, enhance processes and consistently deliver quality care. And at times, it can feel like a truly impossible task – especially if you try and do it alone.

hat’s why we’ve created Birdie – a pioneering digital platform, built with the help of leading care professionals and designed with your day-to-day challenges in mind. It enables a transparent, tailored and holistic care experience. And already, it’s driving real change in the care sector. Better communication and truly enhanced care With Birdie, you can track the health and wellbeing of your clients over time, and make the information instantly available to families and others in the care community. As well as facilitating communication between all parties, Birdie is truly innovative in the way it integrates connected sensors into the system. Combining data from these devices with the input of caregivers, Birdie uses advanced health analytics to alert you and the next of kin to any incidents or potential health issues – including falls, wandering and early signs of infection.

As a result, you can reduce risks and take preventive action, your carers can spend more time caring and your clients’ families can enjoy real peace of mind – a rare commodity in the care industry. Speed, efficiency, effectiveness By digitising your carers’ notes, Birdie frees you from mountains of paperwork and saves valuable time for you and your team. It makes it easy for carers to check in and out during their visits, so you can manage and keep track of everyone at all times. And since all your information is instantly accessible, you can review notes in real-time and adapt your approach accordingly – resulting in an enhanced care experience all round. How Birdie is already making a difference Birdie has recently launched with SureCare in Birmingham and made a huge difference to Dan Awunor and his team. “Birdie has completely transformed the

way we care,” says Dan. “The time we used to spend on administration and communicating back and forth, we now use to meet clients and families to improve their experience. “One of our 100-year-old clients showed me what an impact Birdie can have – it has completely improved her relationship with her family. Everybody now worries less. She has been able to continue living within her own home and continue to have her family visit her in her own comfort. For me, this highlights Birdie’s vision and the reason we need to reach more people and get them using the service.” Every day, Birdie is helping more and more agencies like SureCare to transform their way of working – to save time, streamline their processes and move towards a more tailored and preventive version of care. Will you join them on this pioneering journey? Get in touch on 020 8089 4098

FIND OUT MORE FROM BIRDIE BY VISITING STAND C24 AT THE CARE SHOW 17

CARE FOR THE OLDER LGBT COMMUNITY WITH CONFIDENCE

NEW GOVERNMENT STATISTICS HIGHLIGHT NEED FOR GREATER LGBT SUPPORT IN CARE SECTOR

ew statistics published by the Government have highlighted the challenge and opportunity presented by care for older LGBT people. The Government’s National LGBT Survey, published in July, found that almost a quarter (23%) of respondents said that being out in a care setting had a negative impact on their care – and with the survey focusing primarily on under-35s where there is more mainstream understanding of sexuality and gender diversity, this has significant implications for older LGBT people. Anna Kear, CEO of Tonic Housing, a dedicated project for developing a care space for older LGBT people in London, says: “Despite the advances in LGBT+ rights, statistics showing that 45% of older LGBT+ people have experienced discrimination when accessing social services and 73% are uncomfortable disclosing their sexuality to care staff indicate that there is still much work to be done.” Tonic had originally identified a potential site in Lewisham, but in January announced it was now looking at seven potential sites across the capital and evaluating potential options. An

announcement is expected later this year. Outside of London, Manchester City Council announced its Extra Care housing project in February last year – the other major project dedicated to care for older LGBT people. Beyond dedicated facilities In addition to specific focused projects, a series of other initiatives have also begun, aimed at more effectively integrating care for older LGBT people into existing care provision. Care providers can now benefit from a badge of approval from Opening Doors London, the UK’s largest charity to support older LGBT people. The Pride in Care Quality Standard, launched in June, covers a range of elements, including customer service, safety and security, and procedures. Bristol University’s Centre for Health and Social Care has launched a new project in conjunction with the Diversity Trust, aimed at producing a dedicated online resource for care home managers and staff outlining best practice for supporting LGBT residents. Dr. Paul Willis from the Centre for Health and Social Care says: “We know that older LGBT+ people in the UK can experience high

“45% of older LGBT+ people have experienced discrimination when accessing social services”

levels of anxiety about coming out to health and social care professionals and workers, such as care home staff and managers. We want to produce a learning resource that’s online and freely available and that brings care home staff and their leaders up to speed on equality issues for older people with diverse gender and sexual identities.” With a wealth of resources currently on their way for integrating care for older LGBT people within existing settings, and a variety of dedicated projects also in progress, there is a clear demand for appropriate care provision – now backed up with firmer guidance to point providers in the right direction. Care Show manager Michael Corbett commented care of the elderly is becoming more diverse and the LGBT community is growing within the care sector and so we have included a session within The Care Show programme for the first time in 2018 and we’ll keep in close contact with those making a difference to support the community and ensuring we give those providing care all the guidance and support they need at The Care Show and Health+Care’

MEET THE OPENING DOORS TEAM Alice Wallace, Director Alice has had a leading role with LGBT* organisations, community development, grants administration, mental health and public health. She has worked for voluntary and statutory organisations and freelance, as volunteer through to senior manager. Her role is to develop Opening Doors London to ensure that it is a vibrant organisation meeting the needs of the LGBT* community.

Dr Chryssy Hunter, Volunteer Coordinator Chryssy coordinates our extensive volunteering activity – everything from supporting the team identify new opportunities to recruiting and inducting new volunteers into the organisation She is a published author in the LGBTQ+ field and holds a PhD on the Equality Act. She has managed teacher trainings projects in North Korea and Libya, and is a board member of TAGS [a swimming group for trans and gender nonconforming people] and Gendered Intelligence, and is a member of the Bent Bars Collective.

Jim Glennon, Training and Policy Coordinator Jim joins ODL following twenty years’ experience in the development of health and social care training and consultancy at a local, regional and national level, including work with several leading LGBT* organisations. He has also worked as policy advisor to Volunteer Centre Kensington and Chelsea and chaired Policy Group meetings of the Government funded Community

Development Foundation. His role will be to develop the training and consultancy area of ODL, and to support our Ambassadors in representing ODL at external meetings.

Fabricio Catroppa, Befriending Support Officer Fabricio works part time as a Befriending Support Officer supporting the LGBT* community. He has more than 10 years’ experience working on a variety of community projects recruiting, supervising, training and managing volunteers working on befriending, mentoring and advice & guidance projects. He loves gardening and walking his dog in the countryside.

Juliet Chard, Member services Coordinator Juliet is our Member Services Coordinator, working to coordinate our extensive member activities and events and signpost services. She has worked in LGBTQ+ campaigning for the last 3 years. She is also a passionate cyclist and volunteers at London Bike Kitchen’s women and gender variant night, supporting people to learn how to fix their own bike.

Adrian Beaumont, Member Services Manager and LGBTQ+ Connect Coordinator Adrian is our Member Services Manager and LGBTQ+ Connect Coordinator ensuring delivery of a range of programmes for members as well as focussing on comms and marketing and website services. He has a background in LGBTQ+ campaigning, facilitating, training, sexual health and wellbeing services for older people and has worked extensively in the public and charity sectors as well as freelance. He loves gardening, cooking and travelling.

Paul Webley, ODL Befriending Coordinator Paul oversees the delivery of our highly regarded

Befriending Service. He worked at Age UK Camden for six years and volunteered as a Befriender for ODL before becoming the service’s co-ordinator. He still volunteers as an ODL Befriender and a Dementia Befriender.

Louise Carolin, Training & Consultancy Team Administrator Louise supports Jim to deliver ODL’s training and consultancy programme. She has a background in LGBT* journalism and has worked on well-known titles including Diva and The Pink Paper. Louise also volunteers for ODL as a group facilitator.

HEAR FROM OPENING DOORS LONDON ON THE 18TH OCTOBER AT THE CARE SHOW Confidence to Care for older Lesbian, Gay, Bisexual and Trans People Most older LGBT+ people are childless and many are estranged from family so they have a higher reliance on professional health and care support than their heterosexual peers. Yet research confirms that many care professionals lack confidence when working with older LGBT+ people and few have professional training to better understand their particular needs. This short session identifies some of the important care needs of this previously marginalised group and builds confidence in supporting the care of older LGBT+ people in later life. Speaker: Annie Southerst, Trustee and Ambassador of Opening Doors London, the largest provider of information and support services for older LGBT+ people in the UK. The Opening Door London training programme has been endorsed by Skills for Care so you’re in for a great session.

FIRST IMPRESSIONS ARE VITAL

THE GREAT OCCUPANCY CHALLENGE A high level of occupancy is critical to maintaining cash flow and profitability

here are many factors operators must get right to gain maximum occupancy and it is a challenge that has to be met as it is suggested that profitability requires occupancy levels of 85% or higher. Whilst filling beds is the vital concern, it is also the one space which can offer quick gains if time, costs and refurbishments are managed. First, it is useful to recognise that how a bedroom looks and feels truly matters. A CQC survey recently revealed that when it comes to attracting residents, by far the most influential factor is visiting care homes. Some 72% of respondents relied on impressions formed by spending time at the home, which far outweighs the second most important factor â&#x20AC;&#x201C; the homeâ&#x20AC;&#x2122;s CQC rating or latest inspection report which was the reason cited by 44% of respondents. Visitors will form an impression of how well run and appealing a home is within minutes, and of all the spaces they see, people instinctively focus on how bedrooms are presented. As the biggest anxieties

To find out more, visit Blueleaf at Care Show 17-18 October 2018 on Stand C10 or visit www.blueleafcare.com

around transition into a home are a loss of privacy and independence, bedrooms are at the core of creating a sense of welcome, homeliness and comfort. Getting this space right takes time and time is always critical in care home management. For each week that a bedroom remains empty, on average £600 of revenue is lost. Voids and time lags must be built into any business model. Traditional lead times on furniture alone, can leave a room unoccupied for 6 – 8 weeks, something of a double whammy given a loss of revenue coupled with the cost of a refresh. Add to that the time lost in coordinating the numerous items that must be in place so that the room is ready for viewings and occupancy. Quick turnaround of practical and stylish bedrooms that avoid the impact of long delays and in-house project management, is the ideal solution. Care home supplier, Blueleaf and its team

of interior designers and project managers created Stock 7 which is a range of eight comprehensive bedroom collections, curated for installation within seven working days. All pre-designed items are ideal for use in a bedroom, practical and as well as attractive so they support residents’ mobility and wellbeing. Operators benefit as a refurbishment that takes seven working days will see a return on investment in just under six weeks, compared to a traditional six-week refurbishment which would require 10 weeks of occupancy to recoup the investment. What’s more, whether the upgrade is for one room or several, homes also benefit from the finished product - bedrooms which are coordinated, elegant, practical and ready for occupancy. It’s a return on investment designed to make an immediate improvement and create a lasting appeal for residents and their visitors.

It’s a return on investment designed to make an immediate improvement and create a lasting appeal for residents and their visitors.

FIND OUT MORE FROM BLUELEAF BY VISITING STAND C10 AT THE CARE SHOW 21

THE TIDE IS FLOWING IN THE RIGHT DIRECTION AT LAST

SOLVING PROBLEMS: IS SOCIAL CARE PART OF THE PROBLEM OR PART OF THE SOLUTION?

f course the short answer is that social care has been perceived for too many years to be part of the problem when in fact is it most assuredly part of the solution. The health and care sectors are only just now beginning to realise what a pivotal role social care can take in supporting those in need of care. The more this realisation takes hold the more successful the integration of health and social care will be and more importantly, the better the experience will be for those in the care and health pathway. This could not be a better time to solve the problem in a collaborative way now that the Secretary of State for Health has included Social Care in his portfolio, so let us make the most of the incentive. Whilst people work behind the scenes on the forthcoming Green Paper and Lord Darzi and his team of largely non-social care experts wrestle with the consequences of 10 years of severe austerity, which led to a massive reduction in the number of people receiving social care, this is the time for localism to become the predominant factor in shaping the much needed cohesion between social care and health care. So while the Green paper is hopefully dealing with things like care caps, strategic funding and so on, Lord Darzi is dealing with examining the quality, safety, effectiveness, timeliness, efficiency and equitability of care in the NHS and Social Care and how to establish the funding reforms needed to drive improvements in the quality of care. Locally, the Care Associations established around the country will need to rise to the challenge even more to ensure that cohesive systems emerge that can deal effectively with the relationships between social care and

health care. This continues to need a new level of transparency and trust between the Care Associations (who can effectively represent care providers) and local organisations such as the Local Authorities, CCGs, regional ADASS, the LGA, Pharmacists, GP Surgeries, NHS Hospital Trusts and regional CQC contacts.

to note that a common link with these developments has been the Care Association Alliance which provides the link between all the local Care Associations across England. Localism has also found its way into the development of the Vanguard programme; in fact, it’s an essential ingredient of it – 15 new models care have developed across the country ranging from ways to encourage and support self care at home, to hundreds of pharmacists, funded through NHS England, helping to reduce over medication and unnecessary hospital visits and the South Somerset Symphony Programme which is developing a new cohesive system across all organisations to deliver joined up care. The Somerset Care Providers Association played a substantial part in the early development of this particular project. On the other hand, the NHS Sustainability and Transformation Partnership project seems to have fallen shy of engaging in the local

“The health and care sectors are only just now beginning to realise what a pivotal role social care can take in supporting those in need of care” A lot has been achieved so far. For instance, the Lincolnshire Care Association led the way with developing the Trusted Assessor programme requiring an initial leap of faith between the NHS/CCG and care providers. The same programme is now developing through the Bedfordshire Care Association with approved funding from the Better Care Fund. Another interesting example is the Vice Chair of the Surrey Care Association who has the job of promoting new ideas for market development in the county such as managing care to cut hospital admissions and finding ways to get people out of hospital sooner but without the risk of re-admission, finding ways for cohesive funding of care so the money goes with the individual, to name just a few of the themes he is working on. My own thought about this is that if all the local developments such as these could work towards combining budgets between health and social care then the right systems will naturally develop out this common ownership and the individuals themselves will see the benefit. It is pleasing

context and tended to exclude anyone other than the NHS and Local Authorities. This left social care out of the equation for the STP development programme. Thankfully, this has been recognised and the Care Provider Alliance (who represent all the national Care Associations) is charged with rectifying this omission. To quote their opening consideration of this task they say that ‘if we want to transform the system, the whole system needs to be engaged, not just one half of it’. The tide is encouragingly flowing in the right direction at last. Provided that the strategic work manages to produce a financially sustainable health and social care partnership, then the local initiative, whether formally through the Vanguards or through less structured engagements, can flourish. I think this answers the question! For more information, visit: www.careassociationalliance.org.uk

THE ART OF RECRUITMENT

HOW DO YOU MAINTAIN STANDARDS WHEN YOUR COMPANY GROWS? What happens when your company triples overnight? Hear how one care company maintained and standardised their recruitment processes amidst the challenge of growth.

hen the owners of St Cloud Care; a 6-home residential care company acquired LRH Homes, they did more than just expand. The acquisition of an additional 13 homes meant the Group grew dramatically in a very short space of time. As people moved into different positions and the dust began to settle there was one initial task that stood out for the Group’s management team; to bring LRH recruitment practices in line with their St Cloud Care homes. Luckily, they had just the tool in place to do it. In 2016, St Cloud Care had met with Rob Coulthard at the Care Show and started using the Judgement Index assessment across their homes, initially to address recruitment and retention issues. The Judgement Index is a tool that

measures “values-based behaviours” giving a much higher predictability as to how someone will perform in their job than typical psychometric assessments. It helps take subjectivity out of interviews and has helped care companies across the UK reduce staff turnover by as much as 50%. The St Cloud Care managers were all trained to use the Care Sector report; a concise report benchmarked against good care staff; meaning the managers knew when a candidate was a potential risk or had star quality. Not only that, but the Care Sector report also comes with suggested interview questions, helping the company to maintain the same interview standards across the homes. “The interview questions are something the team really love” says Sue

Marriott, Group HR Manager “Our mission is to continue to develop a high quality care home group and the managers know that the Judgement Index is helping us to do that.” A challenge, having acquired the 13 new homes was to convince the LRH managers to embrace the tool too. The Group had a plan up their sleeve to do this and held an ‘away day’ for all managers at a golf club, inviting Rob from Judgement Index to present the benefits. “It’s natural for people to resist something new if they feel like you’re trying to change the way they do things” says Rob “But the LRH managers had already heard whispers that the St Cloud Care managers were fans. It made it much easier for me to present the assessment to them and I felt I had their buy-in from the beginning. It was a clever strategy on the Group’s part!” Sue knew they’d approached it in the right way when the LRH managers started asking when they were going to be trained and able to use the assessment. “The Judgement Index has been successful with St Cloud Care and we knew we would roll it out across our Group. But change is change and the right approach meant we were able to sell the idea to our new managers, rather than tell them. Our culture is important to us. We have a great atmosphere in our team and now we feel the managers will be bolstered by the addition of this tool to their recruitment strategies.” For more information, visit: www.judgementindex.co.uk

FIND OUT MORE FROM JUDGEMENT INDEX BY VISITING STAND D40 AT THE CARE SHOW 23

CLOSING DOORS

CARE HOME INSOLVANCY Residential care home insolvencies have risen by three quarters over the last year, according to new figures by accountants Moore Stephens.

total of 148 care homes entered insolvency in 2017/18 compared with 81 in 2016/17. The sector has been struggling since the Government cut local authority funding during its austerity drive, says Moore Stephens partner, Lee Causer. Times have been made harder still as a number of high profile, complex care-home insolvencies have caused mainstream lenders to be more cautious of providing low cost funding to the sector. The cost of providing a high standard of care and in particular the rise in the National Living Wage, has also increased markedly in recent years. The average residential home now spends

“Care homes are not receiving enough local government funding to sustain the profit margins necessary to run a successful business. “Many companies are finding it difficult to cope with the rising costs associated with the care industry. Without additional income, care homes will not be able to offer the levels of care required whilst remaining solvent.” Cllr Izzi Seccombe, Chairman of the Local Government Association’s Community Wellbeing Board, says: “The funding gap facing adult social care is set to exceed £2 billion by 2020 and this simply addresses the impact of inflation, the National Living Wage and demographic change. It does not address other key pressures such as unmet need, improved

“Councils can only do so much against a backdrop of chronic underfunding of adult social care.” 52 per cent of its turnover on staff. Demand is also rising for qualified staff, in particular nurses, that care homes require. This has led to care homes increasingly hiring their healthcare professionals as expensive agency workers. A rise in interest rates expected this year will create further costs for care homes, who will see any floating rate debts secured against their properties increase. Mr Causer adds: “Care homes should be benefiting from the demographics of the UK – an ageing population. But they are not.

training, and pay and conditions for the social care workforce, including sleep-in costs. “Councils can only do so much against a backdrop of chronic underfunding of adult social care.” Social care leaders including Nadra Ahmed, Executive Chairman, National Care Association, Andrea Sutcliffe Chief Inspector of Adult Social Care, CQC, and former Health Secretary Stephen Dorrell, will discuss the challenges facing care homes and offer solutions at the Care Show.

CLOSING DOORS

CARE HOMES ARE CLOSING “AT AN ALARMING RATE” Almost 50 councils say they have had care home providers in their area close within the last six months, according to an annual survey of the sector.

he report by the Association of Directors of Adult Social Services (ADASS) says a “staggering” 78 per cent of councils are concerned about their ability to meet their statutory duty to ensure care market stability within their existing budgets. Some 48 councils say they have seen home care providers closing or cease to trade within the last six months, and 44 councils had contracts handed back by providers – affecting

until the green paper is implemented, that the social care workforce receives the wages and esteem it deserves, that the care market is safeguarded, and that the long-term funding solution that social care desperately needs is finally delivered.” However Care England has accused councils of not backing their local care homes. It says decisions by some councils to apply an 0% fee offer for 2018/19 just adds further pressures on a care system already under significant strain.

“48 councils across the country have seen care providers close or cease to trade in the last six months” 2,679 people in care – over that period. Glen Garrod, President of ADASS, said: “It is of serious concern that we have such a fragile social care market, where 48 councils across the country have seen care providers close or cease to trade in the last six months – this means that people do not have the choice over the care that they should have and the potential to transform lives is being lost. “There is an undeniable, urgent and imperative requirement on the Government to act to ensure interim funding continues

Professor Martin Green, Chief Executive of Care England, said care homes were closing “at an alarming rate” across the country as owners struggled to meet increasing costs, including meeting rises in the pay rates for staff. He urged councils to take their legal duties under the Care Act 2014 seriously to ensure access to a sustainable care market for local people. “0% fee offers by councils are insulting. Care homes must be fully supported to provide the vital care and support people deserve in their own communities,” he said.

CARER OF THE MONTH

If you would like to nominate a carer that has gone above and beyond with their work in the care sector, let us know on social media or email careshowteam@closerstillmedia.com

JULY

AUGUST

JUNE

Carer of the month

Congratulations

Maria Codling

Catherine Howes

Jane Wolenscroft

You are The Care Show’s

Carer of the Month Certificate Aug Maria AW.indd 1

You are The Care Show’s

Carer of the Month for July 2018

Carer of the Month for August 2018

Carer of the Month for June 2018

30/08/2018 09:09

MARIA CODLING CONGRATULATIONS Maria Codling! Thank you for going above and beyond for the Care Industry. It is touching to hear how much you have grown within your role as a support worker. The Care Show would like to say a massive thank you for not only being a such a positive influence for your service users but your company as well. Keep up the amazing work and continue to inspire others. MAY

CATHERINE HOWES CONGRATULATIONS Catherine Howes from Henry Cornish Care Centre for being chosen as Carer of the Month for July. It was lovely hearing about how dedicated and caring you are. You’re a superstar!

JANE WOLENSCROFT CONGRATULATIONS Jane Wolenscroft from Larkrise Care Centre for being chosen as Carer of the Month for June. It was lovely hearing about how kind and thoughtful you are and how much joy and warmth you bring to team members and residents! Keep up the amazing work!

You are all making such a difference keep up the good work, love The Care Show team x

APRIL

MARCH

FEBRUARY

Carer of the month

Congratulations

Beth Ingham

Linda Mcpartland

Alexander Louis

Elaine Green

You are The Care Show’s

Carer of the Month for May 2018

Carer of the Month for April 2018

Building a better future for care

Carer of the Month Certificate May Beth AW.indd 1

Building a better future for care

You are The Care Show’s

Carer of the Month for March 2018

Building a better future for care

You are The Care Show’s

Carer of the Month for February 2018

Building a better future for care

22/05/2018 17:03

THE CARER OF THE YEAR 2018 WILL BE SELECTED FROM EACH OF THE MONTHLY WINNERS AND WILL BE PRESENTED WITH THE AWARD AT THE CARE SHOW 26

TACKLING THE MAJOR ISSUES

THE WAY AHEAD FOR THE CARE SECTOR Health+Care 2018 addressed the biggest challenges facing those in the care sector, examining major issues around recruitment and leadership, the use of technology and social media, and the impact of Brexit and an ageing society. As always, striving for excellence was a key theme of the conference, held at the Excel centre in London on 27th and 28th June.

ob Coulthard, managing director of Judgement Index, tackled the thorny issue of leadership in care. Judgement Index has developed a values-based behavioural analysis tool, and conducted a large scale study of ‘outstanding’ care managers. He delivered an analysis of a leader’s qualities, saying they must be flexible enough to “adopt the appropriate style” to suit different situations, and emphasised “the energy that you put out will be what will be reflected and delivered within the team”. Delegates continue to be highly interested in potential solutions to recruitment woes. Sophie Coulthard, principal consultant at Judgment Index, offered “actionable advice” in five points, including using company values to market your business, making better use of social media, creating and promoting a wellbeing policy, and having an induction plan in place for new staff. And Neil Eastwood from Sticky People Ltd provided some homecare recruitment secrets, describing recruitment and retention as “the number one growth constraint for your business”. He said the sector offers “job stability and longevity against, for example, high street retail. We should not be frightened of retail; retail should be frightened of us. We just have to get the message right.” This can be achieved are through using local connections, selling a job effectively, making the application process easier, and using Facebook more effectively. But he acknowledged that the lack of clarity surrounding Brexit had led to stasis within the sector. Concerns about Brexit surfaced on more than one occasion. Andrea Sutcliffe, chief

inspector of adult social care at the Care Quality Commission (CQC), when questioned at the end of her speech on whether the Government has a contingency plan for staffing after Brexit, replied: “I don’t think we have got a plan at the moment,” and admitted that she was “worried too”. The Health Education Workforce Strategy has been delayed to coincide with the publication of the Green Paper, now due in the autumn. Colin Angel, policy and campaigns director at the United Kingdom Homecare Association (UKHCA), advised: “The indications are that we need to concentrate on recruiting people who are in the UK with the right to work. Don’t rely on freedom of movement continuing – you are going to be competing even more than you currently are for good people.” The challenges posed by an ageing society, and how businesses in the sector can prepare ahead, were also a focus. Jon Chapman, Director at Pinders, a business appraiser and valuer, said that, because care homes will be taking on more residents with much higher needs than in the past, “You have got to look very clearly at who your market is. Deliver an appropriate service for the appropriate market.” Bhavna Keane Rao, director and lead consultant at BKR Care Consultancy, described IT as “the way forward. The changes in the sector will be that somewhere along the line

IT has to help us … it has to, because we don’t have enough money.” IT can also attract younger people to the sector, said Neil Eastwood, helping with the greater numbers of staff that will be required to cope with an ageing society. “Technology can allow us to attract different demographics of staff. And the ability of technology to make things more efficient is really exciting and makes staff more likely to stay.” IT solutions complement the core aspects of a successful care organisation — quality, efficiency, compliance, and control — according to a case study presented by Access UK. It looked at how audit tools, people planners, and human resources and financial packages stored at cloud level can reduce workload and improve efficiency. Stefano Rinaldi is a registered manager and service director at New Directions FSC which uses the software. He pointed out: “To achieve ‘outstanding’, you need a vast evidence base, but it is hard to do that and deliver care. You need technology to help you.” And, he added: “It has made us a more attractive organisation for commissioners.” The exciting and stimulating environment at Health+Care 2018 provided an overview of the major hurdles and opportunities in the care sector, and indicates the way forward to building a better future for care.

TIPS FROM THE CQC

BOOST YOUR CQC RATING WITH HELP FROM THE REGULATOR Andrea Sutcliffe, chief inspector of adult social care at the Care Quality Commission (CQC), used her annual address to the Health+Care conference to highlight her desire to see an improvement in the ratings that care services receive from the regulator. CQC inspections remain a source of anxiety across the sector, and she spoke to a packed theatre full of delegates very eager to hear what she had to say.

aving first outlined the latest data on the current state of the care sector (see: Spotlight on care services), Ms Sutcliffe went on to unveil a new publication from the CQC that shares experiences from services that have managed to increase their rating, with the aim of helping others to do the same. The role of the CQC, she said, is to “shine a spotlight on services. It is a mirror for people to see what they are doing, and what it is they need to do to improve. We have also got a duty to share the insight that we have got to help those services to improve, and to draw out some of the lessons. One of the things that we have been looking at over the past year is how can we learn from those services that have made that journey of improvement.” The CQC visited nine care services that had either been rated ‘inadequate’, or had had enforcement action taken against them, that have “really, really worked hard to get themselves to ‘good’”. It found out how they reacted, what they did, and what they learnt, and talked to service users, their families and carers, chief executives, board directors,

managers and staff, and other professionals. Driving Improvement, published in June, draws on the insights from these case studies. Andrea Sutcliffe encouraged all delegates to read the publication, saying there are some “great tips in there. I think they are brilliant, because they are really, really authentic.” In addition, the CQC used the platform of Health+Care 2018 to launch a set of new resources looking at some of the critical safety issues it has come across, particularly, said Ms Sutcliffe, “when we have prosecuted services because of failure to provide safe care and treatment”. These aim to share learning from safety incidents, and describe critical safety issues in health and social care, looking at what has happened, what the CQC and providers have done about it, and steps that others can take to avoid it occurring in the future. The resources are the first in a series, and Ms Sutcliffe encouraged delegates to contribute messages that they consider should be shared for future resources. The CQC has identified leadership

and culture as the key issues in driving improvement within organisations, and for achieving an outstanding rating. Ms Sutcliffe said it was important that staff were genuinely involved, and “empowered to do the right thing”. She emphasised the need for patientcentred care, with comprehensive care plans that truly reflect a person’s wants and needs, and for a “consistent compassionate workforce”, with limited use of agency staff. Ms Sutcliffe urged services to work with partners to “foster an improvement culture”, to build a relationship with their CQC inspector, and to “bring the community in” and make local connections. Maintaining a focus on quality is also necessary, and she advised: “Talking to the health service is really important now as well … making sure that there is much better communication, and the health service has got to step up to the plate on this one too.” The end result for those services that are successful at driving and maintaining improvements, she believes, will be the provision of “seamless services for the person, not the system”.

TIPS FROM THE CQC

SPOTLIGHT ON CARE SERVICES

TAKE FIVE STEPS TO ‘OUTSTANDING’

The ratings are based on five key questions – the key lines of enquiry (KLOEs). These are: is the service safe, caring, effective, responsible, and well led?

Jonathan Cunningham is the owner of Rosebank Care Home, a 17-bed residency specialising in learning disabilities that was graded ‘outstanding’ 18 months ago.

Currently, 79% of adult social care services in England are ranked as ‘good’, and 3% are ‘outstanding’, which Andrea Sutcliffe, chief inspector of adult social care at the Care Quality Commission (CQC), described as “fantastic”. She said: “It has been a slow burn, but we are beginning to see services that we have previously rated as ‘good’ understanding what they could do to make that leap into ‘outstanding’.” However, she pointed out, that means that nearly 1 in 5 services are still being graded as “not being good enough, 2% of those services being ‘inadequate’ – and that continues to be a real worry”. Ms Sutcliffe highlighted again the importance of leadership. “That question about whether the service is well-led has been so crucially important to us in really understanding what makes an outstanding service, and what actually encourages services to improve,” she told delegates. “When we go back to those services … that are ‘inadequate’, nearly 80% of them do improve, and that is fantastic. It is not quite so good for those services that we have rated as ‘requires improvement’; only about half of them improve at the next inspection, and we need to encourage that to happen much more as we go forward.” Services received the highest grading against the KLOE ‘Is the service caring?’, a consistent finding since the ratings began in October 2014. Ms Sutcliffe explained: “What that is demonstrating, I think, is how dedicated and committed the staff that work in adult social care services are. They really do want to do a good job. Again, we continue to see that ‘leadership’ and ‘safety’ are the areas where we fall down; and that means that some of those staff are being caring, but they are doing it despite the system, not because of the system, and they have not got the wraparound support.”

He told delegates at Health+Care 2018 that there is a “little bit of luck” involved, and said that retaining the rating was a “real challenge”. He also took over as registered manager at Birkdale Park Nursing Home last November; it was previously rated as ‘requires improvement’ and has now achieved a ‘good’ rating. In a spirited, heartfelt presentation that ranged from taking a selfie with the audience to a closing rendition of Morecambe and Wise’s ‘Bring me sunshine’, Mr Cunningham outlined five steps to achieving an ‘outstanding’ rating: the need for services to collaborate, the use of IT and social media, empowering staff, the performance of regular audits, and providing strong leadership. He called for “impassioned, driven leadership on the shop floor”, and wrapped up with an exhortation to delegates to “please connect”.

“When we go back to those services … that are ‘inadequate’, nearly 80% of them do improve, and that is fantastic. It is not quite so good for those services that we have rated as ‘requires improvement’; only about half of them improve at the next inspection, and we need to encourage that to happen much more as we go forward.”

FIND OUT MORE FROM THE CQC BY VISITING STAND M41 AT THE CARE SHOW 29

99 PROBLEMS, BUT WHICH ONE TO FOCUS ON?

NEW DATA INDICATES THERE MAY NOT BE A CARE HOME SUPPLY CRISIS, LAINGBUISSON REPORT SHOWS

ew information from CQC reports has led to a reappraisal of the impending ‘care home crisis’. The data, collated and analysed by LaingBuisson, appears in the new edition of the healthcare consultancy’s market-defining ‘Care Homes for Older People’ report which will be launched later this month. William Laing, report author and Data Director at LaingBuisson said: “If the new information is correct, and we have no reason to doubt that it is, it sheds a whole new light on the balance between demand and supply in care homes. Derived from CQC inspection reports, it shows that the aggregate numbers of residents as a percentage of registered beds are, at 85%, much lower than the widely accepted occupancy benchmark of about 90%. At the same time, there seems to be a lot more ‘latent provision’ – mothballed capacity where the care home provider has chosen not to admit residents to full capacity, for example because they don’t want to incur additional staff or other costs. “This shifts the whole debate. Rather than looking at care home occupancy levels being close to their practical maximum, commissioners might want to look at whatever

levers they have to bring the ‘latent provision’ back into use.” It also casts a new complexion on the impact of openings and closures and, in addition, there appears to have been a reversal in recent trends in the year to March 2018. During this period, net capacity has risen by around 900 beds, with a greater part of this gain coming in registered nursing homes, allaying fears that capacity is being lost. William Laing remarked further: “These findings call for a realignment of how we think about how future demand for care home places will be met. Ally this to the predictions for demand based on proximity to end of life rather than age, where we have adopted the methodology originally proposed by the Brookings Institute in the USA, and the issues the market faces are more manageable and resolvable.” Care Homes for Older People, 29th edition will be available from late July, priced at £1,305 for a single print copy or £3,915 + VAT for a full digital package, via www.laingbuisson.com/ shop-category/market-reports. Or call 020 7841 0045 for further details.

FIND OUT MORE FROM LAINGBUISSON BY VISITING STAND N11 AT THE CARE SHOW 30

“If the new information is correct, and we have no reason to doubt that it is, it sheds a whole new light on the balance between demand and supply in care homes.”

99 PROBLEMS, BUT WHICH ONE TO FOCUS ON?

CRISIS IN ADULT SOCIAL CARE IS ERODING SAFETY NET FOR OLDER PEOPLE Growing numbers of older people failing to receive the care they need at home claims a new report by Age UK.

he charity estimates there are nearly half a million people aged over 65 in England living with three or more health conditions who also need help with at least three daily activities such as getting out of bed, going to the toilet or getting dressed. But only about one in three of these individuals receives care at home, with the remainder relying on family, or managing without. Nearly two in three depend on a partner who is often an older person themselves with their own increasing health needs. The report warns that these numbers are expected to rise steeply over the coming years as the population ages. “The bottom line is simply that far too many older people still do not receive the coordinated, wrap-around support at home that they need,” it says. Caroline Abrahams, Charity Director of Age UK said: “The safety net for older people living at home has worn dangerously thin after years of underfunding and an absence of workforce planning across both health and care.” Glen Garrod, President of the Association of Directors of Adult Social Services, said the report raised the question – do we want

a social care service in England that is high quality for everyone or just those lucky enough to afford it? “With an ageing population and a significant funding gap facing adult social care that the sector has long warned of, it’s crucial that the Government seize the opportunity of the upcoming green paper to explain how it will put social care on a sustainable, long-term footing.” Cllr Ian Hudspeth, Chairman of the Local Government Association’s Community Wellbeing Board, said: “This report is a further warning of the crisis in adult social care and the urgent need to plug the immediate funding gap and find a long-term solution on how we pay for it and improve people’s independence and wellbeing. “With people living longer, increases in costs and decreases in funding, the system is at breaking point.”

“With people living longer, increases in costs and decreases in funding, the system is at breaking point.” 31

REDUCE ERRORS

THE PASSSYSTEM IN A RESIDENTIAL ENVIRONMENT Focus on Shangri-La Residential Care Home We spoke to Paula Key, Care Home Manager, and Samantha Squibb, her Deputy Manager, about their experience of buying and implementing The PASSsystem into Shangri-La. SHANGRI-LA (Lee on the Solent) is a residential care home on the south coast of England, Hampshire with a lively, pleasant atmosphere. • Care Workers - 18 + 5 domestic staff • Service Users - 26 • Office Staff - 2 • Care Delivered - 24 hour • Type of care – Residential Full Service

CHOOSING THE PASSsystem Why did you prefer The PASSsystem to other systems? Paula Key, Care Home Manager: I looked at two other systems but I didn’t think they were suitable for us. It was the functionality that appealed to us. It’s easy to work with. It’s customizable so we could set up what we want to work with, tasks etc. The other systems were just a list of tick boxes. The PASSsystem allows you to make the tasks much more person-centred, which is just what we need for this kind of environment.

ADVANTAGES OF THE PASSsystem: RISK Paula: PASSsystem has really helped with staff confidence, with spelling and so on. The PASSystem has been brilliant for that. Some people have really struggled with spelling but it’s not a problem now. We also find that the system helps reduce day to day risk in the business because it reduces errors caused by poor spelling. Samantha Squibb, Care Home Deputy Manager: Everyone’s handwriting is different, so sometimes I couldn’t even read notes but with The PASSsystem whatever’s written I can read. EFFICIENCY Can you describe the main efficiencies that you have gained through using The PASSsystem? How would you sum up the benefits of The PASSsystem? And what is the best thing about The PASSsystem? Paula: For the carers it’s definitely time. For myself and Sam I feel it’s the alerts – when something has happened we’re able to monitor better. Instead of having to get out everyone’s files, everything is at your fingertips and very accessible. And if something is a high risk or a medium risk you can set up the

system so they come up as an alert if we’ve missed it. This is perfect because sometimes you’re so busy you don’t focus, and the alert reminds you to focus that extra bit on that person. Then because we’ve got an extra prompt, we can’t go wrong. It’s a kind of safety valve which gives you peace of mind. Samantha: And accuracy. This is one of the main reasons why we went for The PASSsystem. Sometimes the simple things don’t get recorded - like just saying that a resident’s mobility is good every day - because carers know it’s normal so they don’t bother recording it. But from the CQC’s point of view, if their mobility goes drastically downhill, they’re going to ask to see the evidence that it was good to begin with. Sometimes you just don’t have this recorded. Now, the constant prompts from The PASSsystem mean that the carers put in all the vital information every time. Paula: The PASSsystem also helps when you have respite cases. Because the resident is already in the system, when they come back from respite you can change their status and reactivate them, as opposed to going through the filing and not being able to find their records. With PASSsystem you can just search them and their records come up. Samantha: The ‘reviews’ functionality of PASSystem also saves us lots of time every month and it alerts you too if the review has been missed. Are you making any savings on printing? Paula: Definitely. We hardly use any paper now. Before we were literally having to order paper every week. You can add to that big savings on printer ink which is very expensive.

we use styluses for now and they’ve taken to it well, as have the family members. The families love that it’s quick and easy to access so we can spend less time doing paperwork and more time with their relatives. We are introducing openPASS in the home so families can see what we are doing. Of course it will be up to individual families to see if they want to get involved. MORE BUSINESS Do you think showing The PASSsystem to families of potential residents has made the difference in persuading the individual to come to your home? Paula: Definitely. Only recently we had someone whose family loved the idea that they would be able to view their mother’s care plan. That has made them come to us and it’s

“the system helps reduce day to day risk in the business because it reduces errors caused by poor spelling.”

helped us keep our home full. How do you tell residents’ families about The PASSsystem? Paula: Usually in resident and family meetings. Also, when we go out to do an assessment before someone comes into our home, we show the family that this is how we do our care plans. THE REGULATOR How was your CQC inspection? Paula: It was okay. Our inspector is not computer-literate and she had a very short time to look at everything. So when I said it would take me ages to print everything off in the old-fashioned way she quickly got used to having everything on screen. When we’ve had CPN and social workers asking for care plans we’ve just given them the computer and said it’s all here. They really like it. Samantha: We really like all the updated documents that are already on the system. They are the latest versions and give you peace of mind that you are using the best ones available to you. Great for compliance and inspections. RECOMMENDED Would you recommend The PASSsystem to other businesses? Paula: Oh yes, absolutely! Samantha: We’ve already recommended it to another home in our group!

IMPROVING CARE Paula: With the extra time that has been freed up by using PASSsystem we spend more time with the residents. We get to do a lot more things with them like taking them out more, longer activities and involving them more with everything we do. How have your residents taken to having digital devices around them associated with their care? Samantha: At first they’re a bit baffled, especially with the digital signatures, but

FIND OUT MORE FROM EVERYLIFE TECHNOLOGIES BY VISITING STAND G24 AT THE CARE SHOW 33

As sure as eggs is eggs, bad things happen to care businessesâ&#x20AC;Ś The PASSsystem protects you when things inevitably go wrong

Historically, claims against care providers have been difficult to defend with more than 65% of allegations resulting in action against the provider. But with The PASSsystem you are able to produce clear and indisputable proof to evidence that all your corporate obligations have been fulfilled. In fact it is so robust that certain insurance companies will offer PASS users a discount. So go ahead, take a break from the worry. Find out how to safeguard your business.

0800 689 3068

sales@everylifetechnologies.com www.everylifetechnologies.com

DIGITAL TRANSFORMATION

LESSONS FROM FINLAND

astroi are a Finnish company with 15 years of experience developing Care Management Software for the residential & domiciliary sectors. As market leaders in their home country they have been leading the digital transformation of social care in Finland for many years now. Fastroi developed ‘Real-Time Care’ (RTC) in cooperation with industry professionals and they are now introducing it to the UK market with much interest. RTC is a powerful tool that enables care providers to digitally manage many of their activities. This ranges from scheduling, staff and client management storing all of the information in a single digital record. RTC can also be integrated with many other systems to further grow its functionality. By addressing the business as a whole, RTC gives care providers a way to proactively manage their business in a way that improves processes, communication and ultimately profitability. This also provides providers with the tools to improve CQC ratings as well as supporting the GDPR regulations. Not content with developing RTC in isolation, Fastroi have a vision for the future of the care industry. This vision sees integration

to wider systems as key to the future of digital transformation in healthcare. In Finland they are working closely to integrate with the Kanta system to provide a more seamless system for people to access their medical information. Kanta provides people with the opportunity to manage prescriptions, access a medicinal database and to browse up to date and archived medical records. Since Kanta will be the central medical records system for the whole of Finland, Fastroi are running a project to integrate RTC into this system. This also gives Fastroi an advantage in the UK market as the digital transformation of health and social care services in Finland is well in advance of the UK. Fastroi believe that the future of care needs to be a seamless integrated digital system where all services are in one place built around a single hub. One of the product’s key advantages is its stability and reliability which has been a key factor of our domestic growth. Fastroi understand that when it comes to health and social care software, there is no room for mistakes. Improving the quality of care is at the forefront of everything that Fastroi do and this leads to outstanding results.

RTC is a powerful tool that enables care providers to digitally manage many of their activities.

FIND OUT MORE FROM FASTROI BY VISITING STAND K21 AT THE CARE SHOW 35

THE IMPORTANCE OF ANCESTRY

Assisting the Public Sector to trace next-of-kin since 1971

When having to research next-of-kin for an unclaimed estate, family members can seem untraceable. It is in supporting these types of Public Sector cases that working with a professional firm of genealogists and international probate researchers can assist you in saving time and unnecessary costs. By utilising expert knowledge and strong international relationships, Fraser and Fraser assist the Public Sector, Care Homes and the Legal Sector to trace next-of-kin.

r Millen’s case illustrates why instructing a professional genealogist to conduct the research is always best practice. George Marshall Millen chose to spend the last years of his life in a shed on the Scotland Bridge Lock, Surrey, despite having £27,000 worth of assets. Mr Millen died without leaving a Will, giving no indication of who he wanted to inherit his valuable estate. It was thanks to Fraser and Fraser who tracked down his sister, that the family discovered his unusual way of life. Anne King had not seen her brother for over 25 years after he chose to cut ties and all forms of contact were lost. After Fraser and Fraser contacted Mrs King, she said she felt a “feeling of relief that at last I would know what had happened to him”. Mrs Kind last saw her brother at their mother’s 80th birthday which was over a quarter of a century ago. Although her other brother, Boyd, had tried to find him, no one

managed to get back in touch. Mr Millen used to live in a house boat along the canal, but when the council deemed it unfit for habitation, he chose to build his own home. Neil Fraser, Partner at Fraser and Fraser said: “We sometimes get unusual cases such as Me Millen’s which can make it harder to track. Once we located his birth certificate, however, the family tree started to unravel. “Mr Millen actually had £10,000 worth of premium bonds with the rest sitting in his bank account – something which the four heirs, including his sister, can now enjoy. In most cases where the deceased is elderly, we often find the beneficiaries are further down the family tree, but here we managed to find one near kin, as well as Mr Millen’s sister and nieces”. Fraser and Fraser managed to help the local authority in finding assets and recovering funeral costs by locating a total of four heirs. We truly understand the sensitivity that needs to be applied to issues such as tracing next-of-kin which is why every referral is dealt with on a case-by-case basis.

FIND OUT MORE FROM FRASER AND FRASER BY VISITING STAND B32 AT THE CARE SHOW 36

“Mr Millen actually had £10,000 worth of premium bonds with the rest sitting in his bank account – something which the four heirs, including his sister, can now enjoy.”

For more information on how Fraser and Fraser can help you, contact us today at publicsector@ fraserandfraser.co.uk or call us on 020 7832 1400.

REDUCE TIME SPENT ON ADMIN

SPEND MORE OF YOUR TIME ON THE THINGS THAT COUNT Hallmark Care Homes, together with their sister Company Athena Care Homes own a total of 19 care homes across England and South Wales. This gives them the ability to host over 1450 residents at any given time. They are recognised in the industry for providing high quality care and outstanding, innovative facilities throughout the UK.

“It was also important that our management team (at home and organisational level) could easily access management reports from the system. This would, therefore, save valuable time undertaking care plan audits.” said Julie. Fortunately, for Julie, iCareHealth had the perfect tool to fix these common industry pains. We suggested implementing the iCarehealth eMAR solution (in partnership with Boots pharmacy) along with the iCareHealth Care planning solution. Hallmark were instantly impressed by the integration and ease of use of iCareHealth’s solutions. This was not just from an end user perspective but also from an organisational and management perspective. The decision was made to implement the iCareHealth solutions across their English and Welsh estates with a multi phased approach. “The iCareHealth system ticked two important boxes: 1. Ease of use, and 2. Quality of management information that we could extract” said Julie.

“It is important to Hallmark that our team members have as much time as possible to spend in meaningful activity with residents whilst still ensuring person centered care plans are in place and robust care delivery is captured; the iCareHealth system will enable our teams to achieve this.”

n January 2016, Hallmark’s Care Quality, Governance and Compliance Director Julie Rayner contacted iCareHealth. She was in search of a solution that could eliminate the time it took to plan and evidence care provision on their manual paper systems. They also had concerns about ensuring accuracy and needed a solution that would actively alert them to trends and KPIs per home and at organisational level. “We were looking for a solution that would reduce time team members spent hand writing care plans and daily records. We wanted something that would enable our team members to capture care delivery at the point of delivery.”

FIND OUT MORE FROM ICAREHEALTH BY VISITING STAND B30 AT THE CARE SHOW 38

Julie Rayner – Care Quality, Governance and Compliance Director, Hallmark Care Homes Hallmark have seen an uplift in transparency across the group on both a home and organisational level. The partnership between iCareHealth and Hallmark has been flourishing over the past 3 years as their care organisation continues to grow. iCareHealth sees a strong and sustainable relationship with Hallmark as the years go on, as they continue to work together to provide the best care available.

You can stop by stand B30 at The Care Show to meet the team from iCareHealth and see how the software works.

THERE’S PLENTY FOR THE CARE SECTOR TO BE PROUD OF

T CELEBRATING SUCCESS

With all the doom and gloom about “shock care home insolvencies” and the problems of financing care home excellence out of diminishing local authority budgets, how lovely it was to see among September’s Care Quality Commission reports an across-the-board outstanding rating for the Shelley Care Home in Worthing.

he Shelley Care Home is a residential care home registered for up to 32 people with a variety of health and support needs. At the time of the inspection, 29 people were living at the home. The inspectors who visited the home were clearly impressed by what they saw. Among the very many positive comments they had to make on the home, they said: “People were involved in decisions about their safety and their wishes were respected” “Staff were encouraged to study for professional qualifications, such as National Vocational Qualifications and…training on specific health conditions” “The home had a culture of providing high quality, person-centred care” “Attention to detail was evident and contributed to people receiving outstanding, person-centred care” “Staff spoke highly of the management team and of the support they received, which was caring and kind” Read the full CQC report at: https://www. cqc.org.uk/location/1-121496882 Every issue Care Home Management magazine receives a large number of news articles relating to care homes and their staff, and unfortunately, not all of it is positive.

In fact, in these days of financial austerity and political uncertainty, sometimes it can seem hard to remember why we work in this industry at all. However, as the September issue of Care Home Management will show there is plenty about the care home business of which we can be very proud. Since acquiring the magazine in March, Care Home Management magazine’s publisher, S&A Publishing, has been working hard to help care homes raise standards. The magazine now has regular features on training, leadership and insight from residents. The magazine also has a new online supplier directory, www. chmonline.co.uk/supplier-directory/, to help readers find the products they need. At just £199 for a year, it is proving a popular way for suppliers to promote their expertise to key care home purchase decision-makers.

If you’d like to find out more about the great work homes like the Shelley are doing, why not visit the Care Home Management magazine website, www.chmonline.co.uk? Alternatively, why not come and meet the new editorial team at the Care Show on Stand K9.

FIND OUT MORE FROM CARE MANAGEMENT MATTERS BY VISITING STAND K9 AT THE CARE SHOW

PUTTING THE EGGS BACK IN THE BASKET

THE FSA HAS CHANGED IT’S ADVICE ON THE SAFETY OF EGGS FOR OLDER PEOPLE

he Food Standards Agency (FSA) has changed its official advice on the safety of eggs for elderly people and other vulnerable groups, meaning they can now eat them runny (or even raw) as long as the eggs have the British Lion stamp on. After an absence of many years, eggs can now play an increasingly prominent role on care home menus, providing a natural, nutrient-dense food that is loved by residents. Following the salmonella crisis in 1988, the official advice has been that vulnerable groups, such as pregnant women, young children and elderly people, should avoid raw and lightly cooked (runny) eggs. However,

the Lion Code of Practice has effectively eliminated Salmonella from British Lion eggs and in October 2017 the Food Standards Agency confirmed new advice stating that eggs with the British Lion mark on can safely be eaten runny or even raw by vulnerable groups. Food poisoning outbreaks caused by nonLion eggs are still being reported in the UK, including a recent well-publicised £275,000 award to victims of salmonella poisoning from imported eggs, so if your organisation is making the most of the new advice by serving eggs to residents, it is important to make sure the eggs are British Lion stamped.

“...the Lion Code of Practice has effectively eliminated Salmonella from British Lion eggs...” 40

PUTTING THE EGGS BACK IN THE BASKET

NURSE SEEKERS

CHANGING THE FACE OF RECRUITMENT IN CARE HOMES Q.

Ashley, no fees or commissions per head on placement Healthcare recruitment sounds great, tell me more? A. We take a full job description, and company profile, we then craft a vacancy advert that is buzzy and to the point, to spark curiosity from candidates with relevant skill sets. It’s then marketed to over 120 industry and general job boards, with social media and industry trade journals for a fixed period. Response is then pre-qualified to ensure candidates fit the job profile then are forwarded for review. Clients then interview and recruit, our modest campaign charge, allows our clients to completely budget the cost of their own recruitment.

If traditional recruitment agencies can charge more; their candidates must be of a higher calibre? A. Not true. Traditional recruitment agencies use the same avenues as Nurse Seekers to attract suitable candidates. Therefore, we all share the same candidates, so why pay a tradition recruitment agency a huge fee for a candidate you can recruit from Nurse Seekers? You can also recruit multiple candidates from Nurse Seekers within a campaign, at no additional cost, saving you money, but also with the knowledge, your recruitment is being managed by professionals and industry experts.

This sounds like a great option, what else sets you apart from other recruiters out there? A. Well we are Nurse Seekers, meaning we are a niche recruiter and specialise in Nurse and Healthcare recruitment. There’s various agencies who recruit across multiple markets, we’ve expert knowledge of the sector, which gives us credibility with top talent, therefore providing our clients with the best candidates. We attend exhibitions shows such as the Care Show, which we are attending this year, it gives us a whole market overview. A chance to meet existing and new clients and candidates, and keep up to date with the latest innovations in the Nursing market.

So, for all of those Care Providers reading this article what would you suggest to them? A. We believe that great vision for any care provider is irrelevant without recruiting the best people possible. Why do so many talented owners settle for inferior staff? Staff are the life blood of your business, so get professional help to get the right people, believe it or not will make your life easier, less stressful in the long run. So, if you want the best candidates and are ready to take-action, give Nurse Seekers a call.

Ashley Dutton – Principle Consultant at Nurse Seekers

FIND OUT MORE FROM NURSE SEEKERS BY VISITING STAND F41 AT THE CARE SHOW 42

STRESS RELIEF

INSTA-CARE IS REVOLUTIONIZING HOW CO-ORDINATORS SOURCE AND CONFIRM LASTMINUTE COVER Ad-hoc schedule changes and carer no-shows are a real pain point for all care providers, but now thanks to Insta-Care from OneTouch Health, this pain point can be a thing of the past.

s we all know, changes to care rosters happen on a daily basis, leading to increased patient safety concerns & escalated stress on coordination staff. OneTouch have developed a unique solution called Insta-Care to support the management team. Our InstaCare scheduling solutions enable the management team to instantly find the most appropriate member of staff to cover those last-minute and critical cover changes. As well as sourcing the best member of staff to match a patient’s needs, Insta-Care notifies selected members of staff of the upcoming events and auto schedules without further co-ordinator input.

“using Insta-care has led to a business cost saving of over £4,400”

Case Study Insta-Care has been deployed across many of our partners – operating in multiple care industries, saving countless hours of painstaking phone calls to staff, pleading with them to cover these short-notice schedule changes. Insta-Care has been particularly successful in one of our large care providers who utilised it to manage their last-minute rostering updates, due to unexpected carer changes. With minimal training, and a few clicks of the mouse, co-ordinators can match the appropriate carers to cover last-minute events. This can all be achieved without the need for time consuming phone conversations in the vast majority of cases. On investigation, we found that prior to Insta-Care being deployed it was taking an administrator on average between 6 and 10 minutes to arrange last-minute cover. This process could only be managed by an experienced co-ordinator with both knowledge of the client needs and a

relationship with the care team. A review of the Insta-Care deployment in this partner organization, found that in 2,500 ad-hoc shifts that required cover at short notice, over 80% were assigned and live on the staff rota within 60 seconds. Of the remaining shifts 12% were assigned and live within 10 minutes. The remaining 8% required phone calls and manual rota changes as per normal. Our Partner found that Insta-Care delivers immediate efficiencies in rota management and allows staff with less experience of both the client needs and care team to manage this critical process. Due to the substantial amount of time and stress saved in dealing with ad-hoc calls using Insta-care, this has led to a business cost saving of over £4,400 for this Care Provider in 3 months. Staff time saved using Insta-Care was then re-deployed to work with one of the many patient centred Care Planning and Management Tools that are available on the OneTouch Connected Health Platform.

If you would like further information on the OneTouch Connected Health Platform, and our Insta-Care feature please contact Finin O’Connor, Business Development Manager finin@onetouchhealth.net or visit us on Stand A19

FIND OUT MORE FROM ONETOUCH HEALTH BY VISITING STAND A19 AT THE CARE SHOW 43

PROGRESS TO EXCELLENCE

“Their flexible approach and quality delivery go hand-in-hand with our service, which is a 24/7 operation, 365 days a year.”

APPRENTICESHIPS HELP TURN DREAMS TO REALITY FOR PEOPLE WITH COMPLEX NEEDS Apprenticeships in adult social care are helping to turn dreams into reality for whole communities of people with complex needs, thanks to training partnerships with Progress to Excellence Group.

or teams of support workers all over England, qualifications are the route to success in the challenging and rewarding jobs they have chosen in the health and social care sector. Among the care providers that have chosen the Progress to Excellence training route for their staff is Havencare, which supports people with learning disabilities and autism. Currently 12 people are working towards their level 2 and 3 qualifications, their eventual goal to be Team Leaders in an organisation that provides supported living in service users’ own homes or in residential care. Altogether, a total of 38 staff members at Havencare have achieved their qualifications with Progress to Excellence to date.

Havencare Practice Leader Kelly Avery, who has worked in the disability sector for more than 18 years, explained: “Our mission is to meet the needs and realise the dreams of our service users, no matter what their disability. Some have extremely complex needs so the challenges for our staff can be huge but also immensely rewarding. “That’s why high quality training is vital. It also shows to those in our care that everyone is fully equipped to deal with any situation in a demanding environment. First and foremost, we are dealing with real people and many sensitive situations. Our training needs to acknowledge that and with Progress to Excellence it does. Their flexible approach and quality delivery go hand-in-hand with our service, which is a 24/7

operation, 365 days a year.” Damian Burdin, Chief Executive at Progress to Excellence Ltd, part of the Progress to Excellence Group, commented: “Our offer allows employers all over the country to train and upskill their staff within the care sector, by studying one of our health and social care apprenticeship qualifications without any need for day release to college. Progress to Excellence Group offers a complete training solution for employers across England. The Group also consists of Prepare to Achieve, a specialist health and social care End-Point Assessment organisation, along with a commercial training and alternative education provision arm.

FIND OUT MORE FROM PROGRESS TO EXCELLENCE BY VISITING WWW.PREPARETOACHIEVE.CO.UK 44

For more information about training for your staff, call 0151 650 6933 or email enquiries@ progresstoexcellence.co.uk. or visit our website www.ptoetraining.co.uk

THE ROAD TO OUTSTANDING

THE ROAD TO OUTSTANDING PODCAST IS BACK FOR A FOURTH SERIES!

The Road To Outstanding

The podcast that has featured interviews with everyone from Andrea Sutcliffe to Mary and Marina from Channel 4’s Gogglebox, will soon be returning for a fourth series

he idea for a podcast specifically aimed at people working in care, came after Sophie Coulthard realised there wasn’t anything like it available. With an “outstanding rating” being what most people want to achieve for their care company, she set out to interview people who have done it; to share best practice and inspire others. She quickly realised there was an opportunity to hear from all sorts of people working in the sector, including industry experts and leaders at all levels, and from there, the podcast has grown in popularity and guests. “I’m a big fan of podcasts and couldn’t believe there wasn’t anything already created for the care sector in the UK. People working in care are busy and I thought what better way to reach them and inspire them than when they are on the go; travelling to and from work or even while they’re doing house work! The beauty of a podcast is that it can be downloaded on a smartphone and listened to whenever is convenient.” Sophie is careful to make sure the podcast is relaxed and informative, so listeners feel like they are in the room joining in with the conversation. It’s engaged an audience of all sorts of people, working at all levels within care, not just management, and she hopes the

stories and experiences help people realise a long-term career within care is achievable. “One of my favourite questions to ask is always the first one – what has been that person’s journey in care? I hear some really great stories of people who never thought they’d have a career in care, or tried something else and found their way eventually. I also love it when someone finds me at an event like The Care Show and says they implemented something new at their home based on something they heard on the show. That’s what it’s all about!” If you’ve got a smart phone and never listened to a podcast before, Sophie recommends finding someone savvy and asking them to help you. The podcast is available now on iTunes, Spotify or Podbean and you can join in the conversation on Twitter. Which episode will you listen to first?

“People working in care are busy and I thought what better way to reach them and inspire them than when they are on the go...”

Client Success Story: Saint Michael’s Hospice

Saint Michael’s Hospice Client Success Story Client interview with Education and Training Manager, Sarah Dixon

Background

Top Benefits • Flexible platform

Saint Michael’s Hospice in Harrogate employs approximately 200 part-time and bank staff, providing inpatient care, day therapy and homecare.

The Challenge Education and Training Manager Sarah Dixon describes the challenges the organisation was experiencing previously with managing learning:

• Improved visibility and accountability • Consistency, quality, clarity and ease-of-use • Return on investment

“Previously we had a very manual system, so things like our statutory and mandatory training were being addressed through things like workbooks which we were producing and marking ourselves, and then I had probably eight or nine either spreadsheets or databases which had to be updated with various pieces of information. So, I was looking for a system which would streamline that whole process.” “Administratively it was a big headache because everything was very labour-intensive and therefore time-intensive, and time of course is the one thing nobody has.”

The Solution Having explored the range of learning management systems available, St Michael’s Hospice selected the Relias system for its staff in February 2018. Sarah explains the rationale: “When I first saw the Relias system I was quite blown away, I’ll be honest. By that point I’d seen several other systems from other providers so I had others to compare it against, and because our organisation is so diverse in terms of our staff requirements I could just see that there was capability with the Relias system that other systems wouldn’t give us.” “I chose Relias as a provider against other companies because I felt the Relias system was already advanced at this stage with a lot of flexibility and functionality, whereas some of the other options I felt were still in developmental stage. I could see that the Relias system would support us in achieving a lot, save us time and lead to efficiencies.”

www.relias.co.uk

Client Success Story

Flexible Platform Sarah sees the flexibility of the Relias platform as a key differentiator, and one which will support the organisation as it changes and develops over time: “In terms of the structure within our organisation, our training requirements aren’t static. They’re always changing. If we develop a new service, that means we’re going to have different types of roles, and what they need might be very different to our existing roles. The Relias system recognises and respects that and allows us to work with that quite easily which is really valuable. It’s not a huge obstacle. With a couple of the approaches I had from other companies I didn’t get that impression; the product was as it was sold and that was it, with no flexibility for evolving requirements.”

Improved Visibility and Accountability “Previously the onus of reporting and accountability rested with me. It wasn’t very easy for the users’ line managers to identify where users were in their induction pathway, or what their outstanding requirements were, whereas with Relias managers can easily identify where their staff members are in their training, so I’m able to push that back out and drive accountability and responsibility at various levels within the organisation.”

Consistency, Quality, Clarity and Ease-of-Use “Now that we’re using the Relias solution we have consistency of quality in training; the resources that we’ve used I’ve had really good feedback on. And from an induction point of view I’ve had feedback that people have found it much clearer because they understand what they need to do and when they need to do it by. Reporting is painless, and training records are all in one place meaning the nurses can easily pull their information for revalidation.”

Return on Investment Sarah goes on to explain the return on investment which St Michael’s Hospice is seeing from having unlimited access to the full Relias Essential Library: “Initially I thought it seemed like a lot of money but when you break it down per head it’s not. When I think of some of the stand-alone modules we’ve purchased, things like food hygiene which I previously purchased from another supplier, comparatively we get a lot more with Relias. The database of Relias courses and programmes is expanding all the time, so per head it’s a very reasonable cost.” “Add to this the fact that the Relias system integrates with the e-Learning for Health platform, which we could previously access for courses but we couldn’t do any assigning, monitoring or reporting on. The integration means we can now do all those things via the Relias system, so this means even more value.”

Interested in learning how Relias can help you achieve your goals?

info@relias.co.uk Telephone: 0800 975 2941

www.relias.co.uk

Client Success Story

FOOD IS THE LANGUAGE OF LOVE

BOOSTING CARE HOME CATERING THROUGH INNOVATIVE TECHNOLOGY When it comes to food, care homes face several compelling challenges diverse resident dietary needs, rising food costs, tightening budgets and growing accountability. Care home chefs and managers deserve the right tools to help them address these challenges. This is where investing in technology can be a game-changer.

magine a commercial kitchen where the chef doesn’t know the cost per portion of her recipes. She has no measure of recipe yields, scale up or portion sizes. The value of over production or food wastage is unknown, as is the cost of the food order placed. Imagine all that and you have a clear picture of what care home chefs face every day. The care home sector resonates with strong mantras around ‘good nutrition reduces the cost of care’, and ‘great food is the highlight of the day’ but the sad reality is we are not ageing well because we’re not eating as well as we could be. A recent all-party parliamentary report found more than 1 million older people in the UK were at risk of ‘withering away in their own homes due to malnutrition’. Malnutrition costs the NHS an estimated £12bn a year and is often accompanied by other serious health and social problems.

The future of care home catering Let’s now imagine what an improvement to residents’ health we could make by preparing fresh, nutrient-dense, flavourful food, all the while managing budgets and administration? Innovative technology developed in Australia, SoupedUp catering software is rapidly changing the most labour intensive and costly parts of running a care home business. SoupedUp’s easy-to-use software allows care homes to digitise menu planning and costing as well as create online resident dietary profiles, which can be shared between clinical and catering teams instantly, on ipad or mobile. SoupedUp’s bank of over 1400 adaptable recipes with nutritional information and allergen labelling means care home chefs can cater for dietary requirements and allergies with confidence. It could also mean the difference between a meal enjoyed and a meal left uneaten, or worse, one that could do harm. We believe every meal is an opportunity to enrich a life and nourish the soul. By investing in innovative technology, care homes can improve food quality and give residents a truly personalised dining experience.

“SoupedUp catering software is rapidly changing the most labour intensive and costly parts of running a care home business”

FIND OUT MORE FROM SOUPEDUP CATERING SOFTWARE BY VISITING STAND K31 AT THE CARE SHOW 48

SPECIAL RECOGNITION Know someone who is not a carer but deserves a special shout out? Email: careshowteam@closerstillmedia.com

SPECIAL RECOGNITION

he Care Show would like to give a special recognition to Angelina Dayap, her husband and loving children, who cared for Delailah Cromack when she was trying to get better. The family supported Delailah financially and gave her shelter in her time of need and helped to speed up her recovery. We were contacted by Delailah as she is thankful to be so blessed with such a loving family and she wanted to thank her dear sisin-law. We hope the Dayap family enjoy the £100 vouchers we sent them.

FHL Care training services provides a comprehensive range of quality, industry recognized and cost effective training solutions. Who are our courses for:

Why choose FHL Care?

✓Large National Care Provider Groups ✓Domiciliary Care Providers

✓Approved training provider

✓Residential, Respite and Dementia Care & Nursing Homes ✓Healthcare Training Organisations ✓Schools & Colleges Providing Healthcare Education

✓Tailored made packages at competitive rates ✓In house training - minimum disruption ✓Courses 7 days a week all over the UK ✓Accredited certificates issued ✓Fully qualified DBS checked trainers

For more information: t 01708 609343 w www.fhlcare.com e training@fhlcare.com 2040_fhlcareadvert_advert.indd 1

29/05/2018 12:35

STANDEX SYSTEMS

STANDEX EPLAN - CQC COMPLIANT ELECTRONIC CARE PLANNING SYSTEM A recent survey by the Royal College of Nursing found many nurses (and carers alike) were hindered in using technology by a catalogue of “depressingly mundane barriers”, such as out of date systems and poor Wi-fi (*). This can be seen across the board from hospitals to care home environments.

tandex Systems have been providing care planning systems to the care sector for over 40 years. Part of an international group with over 18,000 satisfied clients, we are now thoroughly established within the care sector as the ‘goto’ for care planning excellence. Traditionally our care plans have been paper based, however we have recently launched a very successful electronic care planning system – ‘e-plan’ - which ensures a smooth transition from paper recording to electronic recording. The e-plan is a secure and robust cloud software system for use in multiple care environments. It enables access to dynamic information about your service users. It offers: • An up to date view of all of the service users in your home(s) • Robust and comprehensive care plans • Daily actions to report on in a timely manner in line with Key Lines of Enquiry and best practice • Intuitive and simple • A full and comprehensive audit trail

• Fully compliant with CQC and legislative requirements • Offline capabilities for homes with poor Wi-fi spots Secure and easy to use, our e-plan system has been developed by nurses and carers, and rigorously tested by residential and nursing homes to ensure we have the most up-to-date and user-friendly system available. Our nurse team ensures that the e-plan is in line with best practice, enabling full compliance with bodies such as the Care Quality Commission and Local Authorities. As well as all relevant legislation (such as Mental Capacity Act 2005) - ensuring full compliance. E-plan enables staff to create robust and comprehensive person centred care plans by way of prompts, free text, risk assessments, dependency levels and review alerts. Along with actions and alerts for the safety and well-being of your service users. This straightforward, user-friendly approach means less time is spent on care planning ‘admin’ and more time is spent with your service users.

Management have access to all communication, staff activity, reports and service user information. Full training is given, along with ongoing nursing and technical support, as well as free updates and development upgrades in line with legislation changes. Thus ensuring you are always 100% up to date with all your recording requirements. You can be confident that e-plan will enable staff to evidence the excellent care they are giving in- line with legislation and best practice. “We are noticing that staff are spending more time with service users since using the system” Sam at Fairmount “Our paperwork in the office has been dramatically reduced” Bill at Whitebriars *Source: Nursing Times; Vol 114; Issue 8; August 2018.

Email: info@standexsystems.co.uk Tel: 01604 646633 Fax: 01604 644646 www.standexeplan.co.uk

FIND OUT MORE FROM STANDEX SYSTEMS BY VISITING STAND H50 AT THE CARE SHOW 51

THE CARE DATABASE

THE CARE DATABASE – REVOLUTIONISING YOUR CARE MANAGEMENT

he Care Database is an intuitive, efficient and secure web-based system that helps healthcare professionals revolutionise their care management. It was designed by healthcare professionals for healthcare professionals, to help them deliver better care in a variety of settings – including care homes, hospices, private practices, surgeries, hospital wards and respite centres. The time it gives back to healthcare professionals to do what they do best – deliver high quality care – is one of its biggest benefits. With remote access, care planning, rostering, bed management, and an intuitive and customisable interface, The Care Database saves time and money – staff spend less time travelling, less time typing up notes and less time on administration such as timesheets, sickness and absence. For Shooting Star Chase, a leading children’s hospice charity, The Care Database

has transformed their care management. Geraldine Sheedy, Head of Care at the charity’s Hampton hospice, explains. “Before implementing The Care Database the charity had an electronic note keeping tool, but one of the biggest challenges was the lack of remote access – GPs couldn’t access children’s notes. The Care Database has resolved this as one of its key features it’s how accessible it is – GPs can access the database remotely on any device with an internet connection. “It’s also helped improve patient safety. All of the children’s care plans and associated care notes are input into the database ensuring that we always have the most up-to-date information for any child that’s being cared for. “One of the other main benefits for us, from a financial point of view, is that it’s enabled us to cut down on travel expenses and printing costs – Shooting Star Chase is in

“The Care Database has had a huge impact on how we work and it’s great that the database has evolved with us”

FIND OUT MORE FROM THE CARE DATABASE BY VISITING STAND J10 AT THE CARE SHOW 52

fact almost completely paperless now. “The Care Database has had a huge impact on how we work and it’s great that the database has evolved with us; we work collaboratively with the developers to find a solution if there’s a process that isn’t quite functioning how we need it to which is a really unique and pioneering way of working.” The list of benefits that The Care Database provides is extensive and its newest feature, interoperability with NHS systems through the Medical Interoperability Gateway (MIG), will only enable clients to further make a stepchange in their delivery of care.

To find out more and arrange a no-obligation demonstration, visit thecaredatabase.com or visit us on stand J10.

#POWEROFCARE

SOCIAL CARE CHIEFS UNITE IN CALL FOR GREATER FUNDING

#powerofcare

An unprecedented coalition of leading lights in the social care sector launches a petition today, to get government investing more in the sector and to realise the true power of the UK’s social care system. Greater investment in the UK’s social care system could save the NHS millions they say.

ed by the care industry’s top conference and exhibitions; The Care Show and Health+Care. The impetus has come from a widespread belief that by giving the ‘unsung heroes’ of the care profession the resources required to deliver world class care to vulnerable adults in a home environment, we can alleviate the burgeoning pressures on NHS resources. “Whilst our individual voices risk being lost in wider political noise, it is our belief that a united front will place arguments about social care capacity firmly on the agenda for the next general election, for future spending rounds and beyond” said Michael Corbett, Care Show’s Event Manager. Despite the eagerly awaited £20bn a year budget increase, NHS resources remain overstretched. With greater funding, social care can create a dramatic release on healthcare system pressures and help keep people out of hospitals and managing conditions at home for a better quality of life and wellbeing. Currently, a staggering 1.4 million over 65’s do not receive the care support they need with essential living activities as the UK faces a social care crisis . Spiralling to £160 million in

the past five years alone, public spending cuts on older people’s social care leaves thousands of disabled people and the elderly without the care they need and deserve. Yet, there is indisputable evidence that greater investment in social care can significantly reduce government spend on more costly healthcare in the future. The impact of slashed social care funds on the NHS is irreputable. A staggering £550 per minute is now spent due to ‘bed blocking’, with staff unable to discharge older people home from hospital safely. Coupled with increases in the use of A&E services among the older population and triple the number of pensioners waiting 12 hours on a trolley, older people are paying the price. Whilst the campaign will implicitly call for more funding, it was as much a question of recognition, Corbett said. “We respectfully ask HM government to make much larger annual increases in funding for our social care system to provide the efficient, properly staffed and well-equipped system that we all need and deserve. Together, we can realise the power of care!” You can support this campaign by adding your name to the petition today: www.careshow.co.uk/petition.

Be sure to sign up at careshow.co.uk/ 50 petition

“it is our belief that a united front will place arguments about social care capacity firmly on the agenda for the next general election” 53

STIRRING MEMORIES

INSPIRED INTO CARE TONY’S STORY

y chosen career path has always been in the caring profession - from mental health to autism to general nursing and now dementia care. My interest in dementia care started back in 1999 when my mum’s health started to deteriorate with anxiety and depression. At times I felt I couldn’t reach her and I wondered if this was the start of early onset dementia. Later that year my mum sadly ended her life whilst in hospital as she was unable to cope! My mum was a lovely caring lady and this made me think more about dementia care and how I could make a difference to people facing the same difficulties. It wasn’t until 2010 when I came across an article in the local paper about a new care home which was opening. This article piqued my interest and I remember getting in the car and driving up there to see it for myself, even though it was 9pm!

In no time at all, I was working in the home as Senior Carer and was quickly promoted to Area Activities Manager. This area was where I really felt like I could make a difference. I quickly engaged with fun, music and friendship which seemed to take away any anxiety. The daily activities soon became a big part of residents’ and relatives’ lives and had a positive impact both in and out of the home. Working with residents living with dementia has spurred me on in thinking about ways to stir memories and promote reminiscence; something that includes music, pictures, lighting and FUN. So I designed a cart! Traditional in style, but with ‘props’ to enable over numerous different themes for triggering happy memories along with the music, sensory lights and pictures to match. The cart was a great success, I used it for activities and events all over the home, including end of life. I wanted to develop this further so I invited a local company called ‘Little Islands’ to an activity session; they specialise in creating unique products and environments for people living with dementia. They loved the concept of the cart and together we have come up with the brand new ‘Smart Cart’! We worked so well together and they have the same vision as me, so I joined the ‘Little Islands’ team as their Product Manager. Here I can carry on promoting activities throughout the UK, providing support and new concepts to enhance the lives of people living with dementia.

“Working with residents living with dementia has spurred me on in thinking about ways to stir memories and promote reminiscence...” FIND OUT MORE FROM LITTLE ISLANDS BY VISITING STAND F2 AT THE CARE SHOW 54

GOLDEN AFTERNOON

2018 WINNERS Overall Achievement categories Best Larger Care Home Group (>50)

Avery Healthcare

Best Individual Care Home or Community

The Close Care Home

Best Smaller Care Home Group (<50)

n the brilliantly sunny, English summer afternoon, of June 27, 2018 by the Thames in Docklands, 16 delighted care home companies received their blue or gold awards and three supplier companies received their green awards. 19 category winners and 10 high commendation recipients accepted their plaudits on stage at the new home for the Care Home Awards in the Platinum Suite at ExCel London. A budding and blossoming relationship with CloserStill meant that the Care Home Awards could nestle into lunchtime on the first day of the Health+Care Show, which is where it is hoped they will remain until the audience tops 600+.

elight was a recurrent theme throughout the afternoon. Matthew Davies, the founding director of the Care Home Awards, chose â&#x20AC;&#x153;delightâ&#x20AC;? as the theme for his opening remarks. The audience was delighted by the opening music set from Wandering Soul, and by the appearance of Alan Dedicoat HEADLINE SPONSOR

(voice of the Lottery and Strictly) for a second year. And there was no doubting the delight expressed by the winners as they each received their trophy or high commendation plaque.

Delight is also written on many of the faces that appear in this small compilation of the photo coverage on the day. In the background, it was a delight to see the work of three impressive teams: Emma Salmon of ExCel made sure the new venue for the Awards lived up to expectations and delivered an impeccable and charming service; Jessica Barnes from Leithâ&#x20AC;&#x2122;s (Compass Group) headed up the catering team, of which much was expected after the move from the Royal Garden Hotel, and she made sure the food and beverage service was immaculate; and Trudy Wilde from PSP AV played an absolute blinder, with her team delivering a faultless show.

Tanglewood Care Homes

Best Single Care Home or Community in a Group

Care UK for Mildenhall Lodge

Care Home categories Architecture, Interior Design, etc

Springfield Healthcare with Norr Architects for The Chocolate Works Care Village Garden or Outdoor Spaces

Care UK for Britten Court

Communication (with residents, etc)

Canwick House

Facilties Management / Maintenance

Care UK for Sandfields Nursing Care

Valerie Manor

Nutrition, Food & the Dining Experience

Avery Healthcare (group) Innovative Aged Care for Chelsea Court Place (individual) Non-clinical Facilities

Tanglewood Care Homes

Sporting, Social or Leisure Activities

Avery Healthcare

Marketing, Advertising or PR

Canwick House Specialist Care

Tanglewood Care Homes for Cedar Falls Training Initiative

Avery Healthcare Group

Supplier categories Equipment / Product / Product Service

Adaptive IT Solutions Bidfood

Professional / Business Services

Norr Architects

CATEGORY SPONSORS

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PROVIDING THE BEST QUALITY OF CARE IS NEVER EASY

THE HOLY GRAIL OF THE CARE INDUSTRY... The Holy Grail of the Care Industry is self-funding clients. But what do they really want? Mostly, they want to feel assured they are making the best decision when they put mum into a care home.

t’s pretty hard to justify that you are making the best decision for mum when the Daily Mail is screaming ‘abuse in care homes’ every week. We all know that public perceptions of the care industry are at a low ebb. But we don’t think it should be. Over the years, we have seen numerous examples of residents and families benefiting from living in a care home environment. Companionship, activities, regular meals and medication are just a few of the benefits clients feel when they take that leap into the next stage of their life. That doesn’t often get reported in the press though. So how do we address this? Social care needs a complete face lift as far as perceptions are concerned. We need to be more aware of what people want and be much more transparent.

In this digital age, information and transparency is everything. Done right, it holds the key to the door to self-funding clients. As a starting point, families need information that is available when they want to access it, not when somebody happens to answer the phone. Think about the busy lives of the people looking for care – they are emotional, stressed and totally confused and they need easily comparable, clear information. This must include information about prices, availability, your staff and what makes you different from the 10 other care providers in your area. Come along to hear Debbie Harris, MD of Autumna, share her decade-long experience working with self-funding families and helping them access the right care for their loved ones.

Our top tips on how to stand out and attract self-funding clients? 1.

Update your website. Give consumers the information they need, don’t hide it away.

2. Answer the phone! And make sure the person answering the phone is able to help. 3. Post or email an enquiry form to prospective clients, asking questions that will save you and the client a lot of time if their replies don’t fit with what you offer. 4. Talk about your staff - people want to know about people more than place. 5. Be kind - This is a very stressful time and most clients have no idea what they are doing.

“The Daily Mail is screaming ‘abuse in care homes’ every week”

FIND OUT MORE FROM AUTUMNA BY VISITING STAND K20 AT THE CARE SHOW 57

A TALE THE POWER OF TWO OF FABRIC COLLIDING NEEDS

“I WANT TO FEEL AT HOME” THE IMPORTANCE OF DESIGN & FABRICS WITHIN CARE With an increasingly ageing population, the demand on care homes to provide both high quality care and a ‘home away from home’ for residents is continually growing. However, many care home providers often find it difficult to obtain advice about the important role design and fabrics can play within their organisation.

abrics specifically designed for the care home environment, when incorporated into the interior design, can positively impact emotions in a healthcare environment. For residents it’s about feeling at home and their past life experiences - making their environments happy, comfortable and safe. A popular public misconception is that care environments can often feel clinical, dated or isolated. Bespoke by Evans tackles this head on with contemporary interpretations on traditional designs adding new remits of texture, colour, scale and familiarity that can be applied to a range of fabric applications from bedding to drapery and upholstery. Good design allows for residents to help understand their surroundings, enables them to engage in familiar activities and encourages social interaction. With this in mind, Bespoke by Evans have created a core collection that generates a sense of home, ease and warmth for residents, visitors and staff alike. There’s also the option to create something truly bespoke to your care home – which may be beneficial when catering for the individual requirements of cognitive, visual impaired or physical disabiled residents. Design within any care facility is simply not just about aesthetics, it’s the whole package for residents and staff, influencing how they live & work together in a safe environment. Every fabric within the Bespoke by Evans collection conforms to the necessary British Standards for flame retardancy, ensuring the upmost in quality and safety. Amongst

the fabric range, there’s also durable hardwearing, anti-microbial & phthalate free options. A strong commitment to customer excellence means that Bespoke by Evans provides a ‘total solution’ for care homes. The total solution is an all-encompassing approach that allows the care home to carry their chosen design through different spaces throughout the care home in a number of items. From private bedrooms to public living areas, designs and fabrics can safely by applied throughout the home in a number of ways including bedding, cushions, curtains, blinds, chairs and more.

“I was able to make the properties slightly quirky and enhance the quality of living whilst ensuring the designs were dementia friendly. We were able to make the rooms functional yet homely.” Diana Celella, Interior Designer & Director, Drawing Room Interiors

FIND OUT MORE FROM BESPOKE BY EVANS BY VISITING STAND B32 AT THE CARE SHOW 58

Bespoke by Evans will be speaking at the Care Show. For a FREE consultation or to discuss a FREE initial design for your carehome email design@evans-textiles.com or visit bespokebyevans.com For more information from Bespoke by Evans, visit stand B32 at the Care Show or visit the website.

* Offer expires 30th September 2018 and is based on a hi-lo Gentona including delivery and commissioning. Quote the promotional code: GEN D0118. Full T&Cs available on request. UK Mainland only. Offer applicable to new orders only. Cannot be used in conjunction with any other offer.

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