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All the answers you need

The Pharmacy Show Network

January 2016

PROFESSION UNITES BEHIND NEW-LOOK PHARMACY SHOW A record-breaking attendance hears Health Minister signpost community pharmacy’s future in delivery of primary care services The pharmacy profession has welcomed the revamp of the Pharmacy Show which saw almost 8,000 delegates throng the NEC last month, (October 18th & 19th) at which Heath Minister Alistair Burt made a significant announcement in his first major ministerial address on pharmacy. Reflecting the importance the Government places on community pharmacy, the Minister chose the Pharmacy Show to unveil the timing for new centralised dispensing legislative change (see page 7) and reassured the profession that it has a vital role to play in the role of delivering healthcare to the nation. Burt told a packed Keynote Theatre: “Community pharmacies are a valued and heavily relied upon part of the local health landscape. They’re at the heart of communities, with trusted professionals, and staff that reflect the social and ethnic backgrounds of the communities they serve and support people, families and the wider community. They play a vital role in primary care with GP’s, dentists and opticians, so on behalf of all those who use your services, thank you very much.” Following the appointment of an Advisory Board comprised of leading members of the community pharmacy, The Pharmacy Show went through a complete brand refresh and a revamp of its multi-stream conference which resulted in a 9% increase in attendance and was roundly praised by the profession’s leadership. “The organisers are to be congratulated for improving the show year on year and for listening and reacting positively

to what pharmacists and their teams want,” Claire Ward, Pharmacy Voice Chair said. One of the profession’s most admired leaders Kirit Patel, Founder and Chief Executive of the Day Lewis Group said of the 2015 event: “This show gets better every year and its better attended and more professionally handled than ever. For independents it’s a great one stop-shop; they can get some great deals, earn CPD and learn something that could make all the difference to their business.” Feedback from the show floor reflected brisk trading, and for many a vital sales and engagement opportunity as exhibitor Graham Warmington of Bio Life International found out: “The show is bigger and better than it has ever been and the pharmacists are more informed. In 15 years of exhibiting at events, this is the busiest I’ve ever been at a show. The ‘Meet-the-Buyer’ programme was particularly useful for us. It’s all about numbers for us and we’ve had them here.” The access to more than 100 hours of accredited CPD education and the opportunity to source medicines, products and technology from more than 400 specialist suppliers on the vibrant exhibition floor makes the Show a must-attend for pharmacists: “This is the ideal place to see what’s happening in the pharmacy industry. It’s bigger than most of the other trade shows I go to and I can access everything I need here, all in one day. For me as a pharmacy owner, this show is about getting ideas that I can implement to improve my business,” commented Niikunj Shah, a pharmacy owner from Colchester. Hazel Smith, Primary Care Development Lead of NHS Cumbria Clinical Commissioning Group agreed “this show is a nationally recognised platform and is great for sharing knowledge - we’ve had phenomenal interest in our work. The whole show is absolutely superb. There’s such a variety of exhibitors from equipment and products to IT - it’s a wonderful event”.

Rt. Hon Alistair Burt MP

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Commenting on the success of the 2015 show, senior show manager Esther Beal said “We are delighted to see the show go from strength to strength. Our education stream tackling new technology systems, care and clinical skills, business and local innovation together with the latest developments from pharmacy suppliers ensures that pharmacists are equipped with tools to develop a

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Flu vaccination rates show what pharmacy can do Flu vaccination figures for the 2015/16 season show what pharmacy can do, PSNC director of NHS services Alastair Buxton told the Pharmacy Show in the opening Keynote address of the conference. He told a packed audience that pharmacists had delivered 250,000 flu vaccinations in one month – more than they did in the whole of the previous season – and he urged them to aim for one million by the end of the season. He said factors including a wider eligibility, experience of delivering national services and a change in the psyche of pharmacists to get more involved in direct patient care had contributed to the performance figures. But he added that Alistair Buxton, Director more GP engagement of NHS Services, PSNC with electronic repeat dispensing services, and the changing economics of the pharmacy workforce could further facilitate the delivery of more clinical services, and financial pressures would remain an issue.

Continued on page 3 ...

successful and profitable business. The profession has a very important role in the future healthcare landscape and the Pharmacy Show is incredibly proud to host its annual gathering”. Bharat Shah, Director Sigma Pharmaceuticals summed up the success of the show: “There is no event for pharmacy like this in the UK. Every year I meet more quality people and the lectures are superb. Pharmacies would struggle to find this sort of learning anywhere else in the UK.”

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Dispensing Advice on Hub and Spoke H

ub and spoke has been present in pharmacy for many years, however, in recent months it has become one of the hottest topDr Richard Brown ics of debate. When BRR Consulting this happens there are many column inches devoted, with some of it representative and some of it alarmist. At BRR Consulting we have years of experience of setting up and ensuring the safe and efficient running of pharmacy assembly hubs.

pharmacies. Set up cannot be simpler. As long as you have at least two pharmacies in the same company then hub and spoke is possible. BRR Consulting can work with you to set up the right operating procedures. For example, who is accountable for what stage of the process, how you move the stock around the business, what registrations the hub needs and how you ensure the patient has adequately consented?

Implementing an automation solution at the hub is essential to maximise productivty. Solutions are available and cost effective over a three year perspective. Automation not only solves todays problem it provides capacity to allow the hub to grow. Experience has taught me that removing compliance aid work from the spokes frees up space allowing item growth at the spoke.

Medication Management Solutions Once a hub is set up, driving the effi- have been implementing hub auto-

The most important consideration when setting up a hub and spoke operation is the patient and their relationship with their pharmacist. Customers build up trust with their local community pharmacy and set up correctly, a hub operation enhances this not detracts. The key, therefore, is to keep the â&#x20AC;&#x2DC;ownerâ&#x20AC;&#x2122; of the prescription, and therefore the relationship, with the patient in the spoke and they remain accountable for obtaining the prescription. This can then be provided to the hub in a variety of ways depending on the needs of the business. From there the hub assembles the medication, accuracy checks it, and dispatches the finished prescription back to the spoke for onward transfer to the patient. One of the biggest misunderstandings about hub and spoke is regarding the patient relationship. By following this model the spoke pharmacy team are freed up to enhance their patient relationships and to carry out additional services to improve patient outcomes. The other misconception is regarding how a pharmacy business makes a return on the investment of setting up a hub. The simplest is to reduce staffing levels, however this pays back smaller returns in the long run. The best solution is to drive prescription and service growth. This is especially true in busy health centres or capacity constrained

Hub dispensing with a RT PouchPack machine in Coalville, UK

ciency whilst maintaining patient safety is crucial to deliver the return on investment. Pharmacy automation really comes into its own and can significantly drive down the cost to dispense. This is most evident in the highly labour intensive, costly, compliance aid dispensing market. Here dispensing costs can be reduced by over 50% with systems that make less errors than manual dispensing. Combining multiple pharmacies dossette boxes into one hub not only drives down the cost of dispensing, but frees up time in the spoke pharmacy to grow their prescription items.

mation across the UK. They have solutions for tray and pouch dispensing with the largest share of the UK market.

To find out more contact us:

www.medmanagement.co.uk enquiries@medmanagement.co.uk 0845 094 7963

In coming months the consultation period as to whether hub and spoke will become legal across different companies will conclude. Legalising it should not scare pharmacy, but instead open up new ways of allowing independents to obtain the same efficiency saving that the larger multiples have been enjoying for years.

info@brrconsulting.co.uk

www.thepharmacyshow.co.uk

Medicines optimisation programme aims to make 1,000 differences to people with diabetes The West Midlands Academic Health Science Network (WMAHSN) used the opportunity of the Pharmacy Show to highlight a successful programme it is running on medicines optimisation for diabetes. Lucy Chatwin, Business Manager with WMAHSN, along with Sat Kotecha, the West Midlands’ Pharmacy Local Professional Network Chair, delivered a session on “Make a difference with diabetes” at the show. Lucy leads the “Making a difference to people with diabetes through medicines optimisation” programme, which aims to make a difference by bringing together a community of like-minded people to share and spread ideas to improve the lives of people in the West Midlands with diabetes. The programme launched in December 2014, when the first cohort of people gathered to undertake the inaugural two day workshop. Attendees learned new ways of thinking about how to make a difference and planned how to work together to engage 500 people to make 1,000 differences to people with diabetes. The event was just the first in a series that are being rolled out across the region. Lucy explained: “Seventeen trailblazers came to the first ever event, bringing passion and an open mind, ideas and a desire to make a difference. In a very short time, the group had come up with more than 170 ideas, large and small, which have the potential to make a real change to the lives of people with diabetes.” These ideas ranged from national directives such as a tax on sugar, to local initiatives such as healthy food boxes, support networks and exercise classes, to very personal changes – “help my mother-in-law reduce her weight and therefore the need for medication”. The programme has also won the admiration of WMAHSN’s stakeholders, with a recent survey respondent commenting: “WMAHSN are really good at promoting these great things,

and the medicines optimisation programme has this drive behind it that engages people”. For more information, contact Lucy at lucy.chatwin@ wmahsn.org or visit www.wmahsn.org.

Case study: Increasing ACR screening to make a difference

Microalbuminuria is a moderate increase in the level of urine albumin. It is a prognostic marker for diabetes, as well as CKD, cardiovascular disease, hypertension, venous thromboembolism and all-cause mortality. At risk patients are identified by their albumin:creatinine ratio (ACR). As part of the Making a difference programme one of the participants, Walsall GP Dr Andrew Askey, set out to increase the number of his patients who had ACR screens. Compared with the previous year, the results were: 2014 2015

406 ACR screens done (36 per month on average) 89 patients coded for microalbuminuria

...Continued from page 1

385 ACR screens done in just seven months (55 per month on average)

He said: “There is a risk for everyone of taking a hit from the NHS in financial challenge.”

134 patients coded for microalbuminuria

Referring to PSNC’s pharmacy services action plan, as set out in PSNC’s Pharmacy Five Year Forward Plan, he said that pharmacy had proved that it could do more. Areas for potential new service development include medicines optimisation, self-care, preventative care, support for independent living, urgent care services and the longitudinal care of people with long term conditions. He noted that Department of Health ambitions to develop hub and spoke dispensing models could also bring in legislative change easing the supervision restrictions. “The clinical check is a key pharmacy skill, but if we are too embedded in dispensing this is a challenge in terms of delivering clinical services.”

There was also an increase across all eight National Diabetes Audit care processes for diabetes patients, including treatment targets for Hba1c, BP and cholesterol. Dr Askey said: “The main difference I had focused on was the ACR screening, as I see that as being a fairly easy win: it’s not a difficult thing to do and has multiple gains from one simple intervention. What I think is of more significance is showing improvement in the eight care processes and treatment targets, especially with cholesterol. This adds up to 585 differences made in my practice so far this year, and that doesn’t count the many who have had changes in medication and improved BP and HbA1c control.”

Pharmacy Show: Partnership is the answer says PV’s Ward Working in p a r t n e rsh i p, embracing diversity and c o n s i s t e n t ly demonstrating best practice are the key Claire Ward elements to the long-term survival and success of community pharmacy sector, Claire Ward, chair of Pharmacy Voice, told delegates at this year’s Pharmacy Show. Ms Ward pointed out that Pharmacy Voice (PV) is itself a partnership, that is made up of members with different viewpoints, but all of whom recognise the strength of their diversity and work together to promote the sector’s shared interests. She highlighted the work of PV with other pharmacy organisations in raising public awareness of pharmacy’s minor ailments role, resisting the growth of prescription direction and securing a national flu vaccination service. However, she regretted the Government’s unwillingness to commit to the roll-out of a national common ailments service. Ms Ward urged the whole pharmacy profession to present a united front in order to make sure that policy-makers

The first group of participants who set out to Make a difference to people with diabetes

and commissioners recognise the value of the community pharmacy network and utilise it to its full extent. “Partnership must be rooted in everything we do if, instead of being shaped by events, we are to shape them – and it is important to form alliances when it comes to lobbying the Government,” she said. “The strength of the pharmacy network is the people in it. We have a great story to tell and it is our job to tell the powers that be how they can leverage this asset.” However, in order to reinforce the messages about what pharmacy has to offer, Ms Ward emphasised the need for pharmacy teams to make best practice an everyday occurrence. She also warned pharmacists to expect greater scrutiny in exchange for a more integrated role within the NHS and promised that PV would continue to find and showcase examples of best practice within the sector. “Best practice is all about best practitioners,” she said. “They don’t wait to be asked to do what is right for the profession and for patient. The NHS is more likely to make full use of pharmacy if that knowledge and expertise is brought into full practice every day.”

www.thepharmacyshow.co.uk

Exemption check system will be sensitive to clinical relationships, NHS IT chief pledges Any new system of exemption checks in pharmacy will have to be sensitive to the relationship of trust that exists between patient and pharmacist, Richard Jefferson, head of programme commissioning at NHS England, told the Pharmacy Show in its first Keynote Theatre panel discussion.

said that further technological advance would be crucial if pharmacy was to take advantage of industrial scale advances. He said the NHS aimed to create technology that had the user at the centre and that was “useful, usable and desirable” – although financial constraints could impact on outcomes. However, he reassured the audience that the EPS was being improved, for example, through the addition of automatic script download functionality. “Every person in the supply chain is working to leverage efficiencies in the EPS”, he said.

He said: “The clinical relationship has to be the primary concern.” In a panel discussion around the subject of ‘Harnessing the digital revolution: the vision for medicines and pharmacy’, a packed theatre hall heard PharmacyVoice chief executive Rob Darracott say there had to be a debate around the issue of checking exemption status. “Pharmacy Voice would rather it was done at the time of the prescription being written,” he told the audience, while RPS English board chair Sandra Gidley said: “We have enough to do without doing someone else’s job for them”. Fellow panellist Alastair Buxton, PSNC director of NHS services, said: “We have to look at the practicalities”.

Agreeing that the EPS is ‘getting there’, Rob Darracott, chief executive of Pharmacy Voice, hinted that suppliers and users may come together in a new working group to “create a conversation” that was clear about the priority areas for IT development. He said: “You need to think about what you want from technology of the future. This is not just a top down, but a bottom up process. We can learn from the EPS implementation and the story must start with the questions: Why are we doing this? What is the benefit?”

Noting their concerns, Mr Jefferson admitted that the value of pharmacy offer “is around your interaction with people”. He said: “Much as we give them technology, people will still want face to face contact.” PSNC’s Mr Buxton then challenged the audience: “The question to ask yourself is how can you use IT to create an enduring relationship with patients? Think about what patients would want from their IT in the future.” He also urged pharmacists to embrace use of the SCR as the gateway to other record access. “It is the starting point to changing attitudes to pharmacists having access to the patient record,” he said.

Richard Jefferson speaking at the Pharmacy Show Online access to patients’ records, click and collect delivery models and online information to medicines, for example through NHS Choices, are all examples of how technology is already used in the NHS, and Mr Jefferson

Alastair Buxton urged all members of the pharmacy team to attend training events designed to help pharmacy teams use the EPS more effectively. He said: “We need to make best use of the technology that we have. If you are annoyed by your PMR, tell your vendor. It is important that you start to engage and develop systems collaboratively.” Sandra Gidley, chair of the RPS English Pharmacy Board, said that the RPS was campaigning for full read and write access to the full patient record, while Priya Warner, head of standards and fitness to practice policy at the General Pharmaceutical Council, said that regulation would need to keep pace with changes in technology.

Pharmacy Show: Pharmacists Nominate yourself or a colleague now for the Independent Natural feel ‘lonely and isolated’ Research carried out by the General Pharmaceutical Council has found that pharmacists often feel “lonely and isolated” in their professional lives, chief executive Duncan Rudkin revealed at the Pharmacy Show. This was one reason why peer discussion will form an important element of the new continuing fitness to practise model (CFtP), which is currently being researched and tested ahead of its anticipated rollout in 2018. There will not be a “one size fits all” approach to CFtP, nor will it take the form of a fixed point assessment, he continued. Instead it will build on the continuing professional development (CPD) model currently in place and consist of various activities that will assure standards. Moreover it will be relevant to the context of each registrant’s work.

Rudkin – CPD improvements

Turning to CPD, Mr Rudkin said it is well understood in pharmacy. The challenge for the regulator is to ensure it adds Duncan Rudkin value to patient care. The vast majority of registrants do CPD, but recording and reflection tend to be driven by “the call”. Registrants also value CPD but do not think it necessarily benefits the users of their services. Neither does the way CPD is currently recorded always aid reflection. Mr Rudkin stressed that the current CPD arrangements will remain in place while the CFtP framework is being developed. However, the regulator is considering what improvements could be made in advance of 2018.

In case you missed it, you can view Duncan Rudkin’s, and all our speaker presentations, by visiting thepharmacyshow.co.uk/presentations

Pharmacy Awards

The Pharmacy Show 2015 marked the official launch of the first Independent Natural Pharmacy Awards, brought to you in association with Natural Pharmacy Business magazine. The awards, which are sponsored by Thea Pharmaceuticals, will recognise and reward the individuals who are making a real difference to wellness through the use of natural products in independent pharmacy. James Harrison, editor of Natural Pharmacy Business said: “We’re delighted to announce our new Independent Natural Pharmacy Awards, which will reward those who go the extra mile to support their local community’s health and wellbeing.”

Do you deserve recognition for their hard work and commitment?

Do you know someone who has fully integrated natural healthcare into their business? If so, you can nominate now in the following categories: Outstanding Pharmacy, Pharmacist of the Year and Natural Healthcare Pharmacy. Miguel Toribio-Mateas, Chairman of BANT commented: “I am delighted to support these new awards, which will help recognise the important work pharmacists play in the community, reward those who have integrated natural healthcare into their business, and celebrate the hard work of all involved. “The number of nominations taken at The Pharmacy Show testifies to the growing role natural healthcare and nutrition play in pharmacy, and the standard of entries illustrates why these awards will become a real benchmark for excellence in the pharmacy community and beyond.”

Nominate now at www.naturalpharmacybusiness.com/ pharmacyawards. All winners will receive £350 of prizes and training from Thea Pharmaceuticals. Voting closes on 31 July 2016 and the winners will be announced at the Pharmacy Show 2016.

www.thepharmacyshow.co.uk

Do you know what is ‘normal’ for symptoms duration? In a Clinical Theatre presentation on antimicrobial stewardship, delegates were challenged on their ability to advise on ‘normal’ symptom duration. Michelle Liddy, regional technical adviser, National Institute for Health and Care Excellence, challenged delegates in an interactive session to answer that the following are normal symptom durations: • Minor ear infection: four days • Sinusitis: 18 days

• Sore throat: seven days • Cough: 21 days

• Common cold: 10 days

Antibiotic awareness week, November 16-22, is a good chance to rise to the challenge of antimicrobial stewardship in England, she said. And, according to the ESPAUR report, between 2010-2013 these challenges are that: • •

total antibiotic consumption increased by an average 6% there are marked regional variations, for example, consumption of antibiotics in Merseyside is 30% higher than in Thames Valley.

Ms Liddy told pharmacists that communicating to patients about antimicrobial use is the key to effective stewardship. She said: “It is not about saying to people ‘you are not sick’ but managing their expectations of symptom duration.” She also told delegates that pharmacists can check that prescribers have taken the time with patients to discuss the decision to prescribe an antibiotic, to discuss normal symptom durations and what to do if patients have concerns. Long-term courses of antimicrobials can also be reviewed. Urging pharmacists to act, she said: “Don’t be afraid to challenge abnormal local antimicrobial prescribing. There’s evidence that good prescribing can slow down the emergence of resistance and improve clinical outcomes. But change is difficult and changing prescribing habits is tricky.” Useful resources include Public Health England’s symptom checker, the RCGP’s Treat Antibiotics Responsibly, Guidance, Education, Tools (TARGET) toolkit and the Nice guideline NG15 Antimicrobial stewardship, published in August 2015. Local prescribing data can also be used against national benchmarks. “Get involved in your local antimicrobial stewardship team,” she told pharmacists, noting the three aims of the UK five-year antimicrobial resistance strategy (2013-18): • • •

improve knowledge and understanding of antimicrobial resistance conserve and steward effectiveness of existing treatments stimulate the development of new antibiotics, diagnostics and novel therapies.

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Restarting the conversation about pharmacy’s role in public health Health and wellbeing boards are set to take a greater role in integrating health and social care and they will increase in importance and prominence. The challenge now is to refresh the message to local authorities and to restart the conversation about pharmacy’s role in public health, said Jonathan McShane, chairman of the Pharmacy and Public Health Forum. In a presentation looking at the importance and excitement of the current time for pharmacy in public health, Mr McShane debated the future of pharmacy’s role in public health with Rob Darracott, chief executive of Pharmacy Voice. Mr Darracott said that while the Forum has made some important initial steps, and was acting as an important showcase for pharmacy’s public health role, progress had been interrupted, and some of the impetus lost from the initial roll out of the Healthy Living Pharmacy model. The challenge now is to make

a difference on the ground – in terms of standards of care in public health and in rates of commissioning. He said: “The next step is about achieving meaningful change in practice and improvements in outcomes.” Responding to the challenge, Mr McShane said that his role would be to supply pharmacies with the resources they need to deliver locally, and to contribute to national conversations – in short it will take a top down and bottom up approach, he said. Mr Darracott also urged pharmacies to keep the faith in public health and the potential contribution of the Healthy Living Pharmacy model. “Have confidence. HLP is here to stay,” he said, urging pharmacies to consider the intangible benefits of the investment in HLP in terms of staff motivation and retention, skills development and its potential as a platform for other service development. He also urged pharmacists to get stuck in with public health roles. He said: “Innovators don’t wait for permission. They just get on and do it.”

Pharmacy Show: Innovation round-up Many examples of pioneering and innovative pharmacy services were showcased at the Pharmacy Show. Three are highlighted below: Cancer support service

Jackie Lewis, owner of Lewis Pharmacy in Exmouth, overcame communication barriers with secondary care services to develop an integrated medicines support service for cancer patients. The service involves an in-depth MUR about the patient’s cancer medicines, side-effects and interactions, together with nutritional advice and signposting to local palliative and non-palliative care services. Forging strong links with cancer charities and the local hospital oncology unit was essential to getting the service off the ground. Jackie also built on her pharmacy’s track record of raising awareness about cancer through Alphega’s mole screening service, the ‘Be Clear on Cancer’ campaign and healthy living advice available via its health champions. She was the first community pharmacist on the committee of the British Oncology Pharmacy Association. “We have a place in community to find out if patients are adherent to their medicines and what side-effect issues they have. Patients ask us general questions about cancer and prognosis, which shows their level of trust in us and how relaxed they feel in the pharmacy environment,” she said.

Carer-friendly pharmacies

Carers Trust working in partnership with PSNC developed the Carer-Friendly Pharmacy initiative to increase the support available to unpaid carers within local communities and overcome barriers to carers seeking help.

Following training from the CPPE, 44 community pharmacies from nine LPCs took part in the unfunded pilot scheme, which involved identifying and approaching carers, offering them flu vaccinations and signposting them to additional support services. Pharmacy teams were trained to be ‘carer aware’ and wore badges to identify themselves as sources of carer information. “Only one in 10 carers are registered as carers with their GP and are receiving services. Carers often don’t regard themselves as such and some fear that if they seek help, then social services will break up their family,” said Julia Ellis, development manager for primary care and community reach at Carers Trust. “Pharmacies are naturally carer-friendly environments and carers are frequent users of pharmacy.”

‘Walk in my shoes’

‘Walk in my shoes’ is a novel inter-professional exchange scheme between community pharmacies and GPs in Lewisham. The CCG developed the project to give pharmacists, GPs and their staff a practical insight into each other’s working environments, as part of the Medicine Optimisation Education Training (MOET) programme. Some 174 exchange visits took place between January and April, after which participants were asked to reflect on what they had learnt and develop an action plan to help improve patient safety and outcomes and reduce medicines waste. The project helped identify and resolve communication barriers and empower pharmacists to raise issues regarding prescription matters.

What our delegates said about Pharmacy Show 2016! This show gets better every year and its better attended and more professionally handled than ever. For independents it’s a great one stop-shop; they can get some great deals, earn CPD and learn something that could make all the difference to their business. Independent pharmacy is a vibrant sector and this is the best show for sharing knowledge to develop the sector to be the service provider that the government wants. Kirit Patel, Founder and Chief Executive, Day Lewis Group

The show has something for every member of the pharmacy community. This is my 10th year at the Pharmacy Show. I initially came as a student, now I come for CPD and to network – I make so many contacts here. The new Technology Hub is great; it is showcasing the future of pharmacy and is ideal for forward-thinking pharmacists. Babir Malik, Community Pharmacist Manager, HI Weldricks

I can acquire more information here than anywhere else. It’s a great opportunity to come and listen to the industry’s thought leaders and get an understanding where the future of pharmacy is heading. Coming to this show really challenges your thinking. Sola Ifenoya, Pharmacy Manager, The Co-Operative Pharmacy

Community pharmacists need to get out and speak to others if they want to make their jobs easier and this show is brilliant for networking. There are some really good exhibitors on the show floor, which is very useful. You need to be able to know what you are buying and compare products and services, and you can do all of that here. Priya Patel, Pharmacist

Watch our 2016 show video! This year’s Pharmacy Show saw a record number of 7900+ delegates in attendance, for two days of packed seminars and business opportunities. The show has been heralded a great success by exhibitors and delegates and we would like to invite you to watch our official show video to see the highlights! You will hear testimonials from our exhibitors and delegates about what makes this show the UK’s best and largest show for community pharmacy in the UK. Visit thepharmacyshow.co.uk/video now.

“After the visits, there was a clear shift in attitudes, away from negative perspectives towards an understanding of each other’s viewpoints and a realisation of shared problems,” said Cleo Butterworth, medicines governance lead, Lewisham CCG.

Planning for 2016 is already under way in what we hope will be a bigger and better Pharmacy Show so look out for the latest updates and news! Also, in case you missed any of the sessions or wanted to revisit those that you did attend, the presentation slides are now available on the website at thepharmacyshow.co.uk/presentations

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Hub & Spoke Government gives green light Pharmacy Voice: our job is to lay down the tracks before to centralised dispensing The Government intends to have legislation in place by October next year that will allow all community pharmacies, including independents, to run centralised dispensing services if they choose. So announced Alistair Burt MP, community and social care minister, at this year’s Pharmacy Show. “If we want further expansion [of pharmacy’s role] against a backdrop of significant financial pressures, we need to create the right climate for pharmacists to be even more efficient,” Mr Burt said. The Government is to consult on changes to medicines legislation that will allow so-called ‘hub and spoke’ dispensing. Subject to the outcome of this consultation, the aim is to have the necessary changes in place by October 2016, he explained. No further information was forthcoming from the GPhC: ‘critical time’ for future of pharmacy education and training about the nature and timescale of the consultation. Speaking at the RPS annual conference in September, England’s chief pharmacist, Keith Ridge, said that large-scale centralised dispensing would be safer, more efficient, and free up pharmacy teams to spend more time with patients. However, chair of Pharmacy Voice, Claire Ward, fired out a warning to Pharmacy Show delegates. The risk of the “Amazonisation” of medicines supply that could result from hub and spoke “would be disastrous for patients and the pharmacy network, which must be protected”. She described the move to allow centralised dispensing for independent pharmacists as “a train that is leaving the station”. Events were moving quickly and the sector urgently needed to shape the direction of travel and “make sure it is on the right track”. Supply must not be separated from the existing network, she said, so pharmacists can continue to provide the necessary advice that will support medicines adherence.

No common cause

It is vital that community pharmacy is seen as integral to primary care, Mr Burt also said at the Pharmacy Show. However, he confirmed that there are no plans for a national common ailments service in England following the failed negotiations.

the train leaves the station

“Hub and spoke is the train that is leaving the station – and if [pharmacy] wants to travel down the right track – a track that embeds bricks and mortar - then we need to shape that track,” Claire Ward, chair of Pharmacy Voice, told Keynote Theatre delegates in her state of the nation address. Responding to news that legislation facilitating the roll out of hub and spoke dispensing could be in place within a year, she told visitors that pharmacy would have to be involved in any discussions that could lead to the ‘Amazonisation’ of medicines supply direct to patients. “This would be disastrous for patients and for the network, and we need to ensure that we get a model where everyone can benefit. Hub and spoke can still involve local community pharmacies and we need to ensure that supply is not separated.” Theatre delegates heard that in the USA direct to patient medicines distribution models had peaked at 20% of the market, as people recognise the value of one to one contact with a pharmacist. But, how much time hub and spoke frees up for pharmacists to work with patients in pharmacies and in patients’ homes depends on the rebalancing legislation programme. She said: “By 2025, there will be a very different NHS. There are great opportunities but this raises the threat of being left behind. NHS primary care will not stand still over the next five years and we need to be in front of the train that is already leaving the station.” She said that pharmacy would not be immune from the financial challenges and efficiency drive facing the NHS. “The pace of change will continue, and everything that we get will be hard-fought and we will have to fight to see the full potential of pharmacy realised. Pharmacies already are a seven day NHS and we will make sure that the minister understands the resource that he already has, and the strength of the pharmacy network. New models of care are significant opportunity for people with an innovative and entrepreneurial mindset. Best practitioners don’t wait to be asked, they just do what is right. At Pharmacy Voice our job is to make sure that your voice is heard loud and clear.”

Hub & Spoke - The ‘Amazon-isation’ of Pharmacy? Ash Soni OBE FFRPS FRPharmS, President of the Royal Pharmaceutical Society Pharmacy has long been an early adopter of emerging technologies, but internet pharmacies and the outsourcing of dispensing to vast automated warehouses known as ‘hubs’, which supply community pharmacies known as ‘spokes’ could herald the biggest changes to pharmacy we’ve seen to date.

dispensing, whereby online pharmacies deal directly with patients supplying medicines through the post without any patient contact. This is a potentially dangerous variation which would omit the impact of pharmacists leaving patients vulnerable to lack of direct support to deliver optimal medicines support and care.

Pharmacy robots have been around since the 1980’s. Their perceived threat to the pharmacy workforce never fully materialised as the speed, accuracy and efficiency of these machines was often offset by their significant costs. However a confluence of factors including electronic prescribing, online pharmacies, improved pharmacy robots, and emerging automated distribution technologies could set the basis for a new and innovative pharmaceutical supply line and be seen as the first step towards the personalisation of medicines.

Ash Soni, RPS President

Currently though, the gap in evidence of efficiency means that the model doesn’t necessarily create the efficiencies claimed. This means there is more work that urgently needs to be done to look at the current supply chain from different types of pharmacies and see if the efficiencies claimed are achievable.

from the hub must be delivered to spoke pharmacies, ready for convenient patient collection. Pharmacists through the pharmacy network would then retain their crucial role to optimise medicines, with greater patient contact and more time to offer a vast array of new services.

Hub and spoke could liberate pharmacists from the dispensary, allowing them to increase the range of services they offer, undertaking more medicines optimisation for greater patient benefit. Medicines

This can only occur if pharmacists are the ‘spoke’, giving face to face care direct to the patient. However hub and spoke dispensing must compete with another healthcare model known as centralised

The vision the Royal Pharmaceutical Society sees for the future of healthcare enables GP’s to concentrate on what they are best at: diagnosing new conditions and managing complex multi morbidity in patient care. Pharmacy would work to increase the capacity of their fellow professionals by taking on a greater range of services, including the management of most long term conditions care referring back to GPs and nurses as appropriate to deliver the best outcomes. Pharmacies exist on every high street, right in the hearts of our communities and are therefore best placed to take a leading role in the breadth of primary care working collaboratively within the multidisciplinary team with the patient and public at the heart of care. The impact of these changes is difficult to overstate, yet with the wheels still in motion the future for pharmacy remains ours to direct, and we must seize this opportunity to navigate the healthcare model towards the benefit of patients and the public recognising the important role that pharmacists play in a collaborative multidisciplinary care team.

To find out more about the work of the RPS visit www.rpharms.com

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What our exhibitors said! The show’s gone very well and we’ve achieved everything we wanted to. We’ve been very busy on the wholesaler side and have spoken to a lot of people about recruitment and acquisitions. It’s been a good show. David Jolley, Commercial Programme Manager, WELL

The show is bigger and better than it has ever been and the pharmacists are more informed. In 15 years of exhibiting at events, this is the busiest I’ve ever been at a show. The Meet the Buyer programme was particularly useful for us. It’s all about numbers for us and we’ve had them here. Graham Warmington, Director, Bio Life International

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Your professional development programme C

Demonstrate your advanced stage of practice:

Use our developmental framework to identify where you are in your career, your strengths and weaknesses, and any areas where you can develop to progress your knowledge and career.

CMY

•••

Record your professional development in your online portfolio. This can be used to help you submit your CPD record, and will support Continuing Fitness to Practice. Further expand your potential through feedback and a Professional Development Plan.

www.rpharms.com/faculty RPS Faculty

www.thepharmacyshow.co.uk

Community pharmacies can lead interventions in diabetes risk patients Community pharmacies can play a key role in engaging at-risk patient groups in diabetes prevention, Dr Jim O’ Brien, national programme director, NHS Diabetes Prevention Programme, told delegates in the Pharmacy Show’s Public Health and Wellbeing Forum.

Regulator challenges registrants to engage in assurance system development “What are you, as individuals and collectively as pharmacy teams, going to do to inform the evolution towards continuing assurance to practise?” Duncan Rudkin, chief executive of the General Pharmaceutical Council, asked the Pharmacy Show in a challenge to registrants to contribute to the debate. In an update on the path towards a new system of assuring registrants’ continuing fitness to practice, Dunkan Rudkin he told the Pharmacy Show that the process of assuring professional standards will continue this year with research and testing, followed by pilot and evaluation during 2016-17 and consultation ahead of implementation in 2017-18. Although a lot of the detail of the new system is still to be finalised, the current ‘givens’ are that there won’t be a one size fits all solution, and that the solution won’t be called ‘revalidation’ to avoid any confusion with the medical model.

Delegates heard that pharmacies can identify and refer people at risk of pre-diabetes. If pharmacists want to offer the interventions themselves, they can do that too, Dr O’Brien told delegates. DPP interventions combine diet and weight loss, with exercise, and in the programme 13 face to face sessions of between one to two hours will be delivered over a nine-month period. By 2018-19, the aim is to deliver 100,000 interventions, making the Diabetes Prevention Programme “the biggest in the globe”. Evidence for the DPP intervention shows the potential for a 26% reduction in the incidence of diabetes, based on an average 1.57kg weight loss. Demonstrator sites have provided the programme with practical advice for getting and keeping people involved in interventions. Research shows that there are more than five million people in England at risk of type two diabetes, and the condition accounts for 10% of NHS budget.

Pharmacy Show: Tackling non-adherence New research from automated healthcare specialist, Omnicell, released at the Pharmacy Show, has revealed that just over one in five patients have missed a round of their daily medication, such as statins or inhaled corticosteroids, while some 12 per cent of patients have failed to complete a course of medication. The main reason for missing medication was forgetting (65 per cent), followed by concerns over adverse effects (25 per cent) and not understanding the need for the medicines (20 per cent). Combining findings from other studies, the report identified various factors associated with non-adherence, including lack of information from GPs and pharmacists, absence of symptoms, constantly switching between generic forms of medicines, and comorbidity and polypharmacy. Regarding possible solutions to adherence issues: 62 per cent of 18-24 year-olds said that text reminders would help them stick to their medication regimen but only 28 per cent of over 65s agreed 36 per cent of respondents said that printing the cost of the medication on the packaging would make them more likely to take their medicines, but around half said it wouldn’t.

Omnicell has launched a campaign – ‘Let’s take care of it’ – to highlight the scale of the issue of non-adherence. Healthcare professionals are asked to show their support by signing up to a pledge at: www.letstakecareofit.com/pledge

“We will be looking to answer the same question as being asked of doctors but in a way that suits pharmacies,” he said proposing a broad outline of an assurance model that is evolutionary rather than revolutionary. He told Pharmacy Show visitors that this will include CPD, peer discussion and case studies demonstrating actual achievement of standards, based on the relevant contractual framework for the professional. He also described the current situation as a positive starting place on the journey to professional assurance. He said: “CPD is recognised as a personal and professional benefit. No-one thinks there is no need to do CPD and gone are the days when professionals can sit and moulder.” But, he said, registrants have told the GPhC that they feel a sense of loneliness and isolation when it comes to CPD and “a real hunger” to connect with colleagues over CPD, said Mr Rudkin. He also admitted that over the past five years of CPD, the GPhC had come to realise that although registrants see CPD as part of the habit of being a professional, recording CPD does not add value to the process. Pledging that CPD policy and process and systems will be improved by 2018, and using ‘smart’ ways to overcome the problems of isolation, Mr Rudkin said: “We will work on adding value to patients and making the provision of evidence more useful.”

www.thepharmacyshow.co.uk

Exhibitor Profiles Rushport

Stand PH61

Rushport Advisory is the leading pharmacy consulting firm advising on all aspects of securing new pharmacy contracts, relocation of existing pharmacies and the specialist area of internet pharmacy applications. We work with GP practices and property developers in securing pharmacy tenants for new and existing medical centres and advise on both the strategic and commercial aspects of healthcare related transactions. With over 40 years of combined experience within the pharmacy industry, Conor Daly and John Devlin, have built up a pharmacy consulting firm that is second to none and whose successes speak for themselves. As the pharmaceutical industry continues to change and develop, Rushport Advisory prides itself on its ability to advise and assist clients on changes which may impact their business goals. In 2016 we look forward to reaching out and spreading awareness of our expertise and services to both new and existing clients and partners

Premier Vanguard Thanks for visiting us at the 2015 show and if you missed us below is a little more about who we are and what we do. We offer a large range of pharmacy consumables for every type of dispensary, If you are an independent pharmacy a national chain or even an NHS trust you should be talking to us. Specialties include - Labels, Bags & Bottles, Tablet cartons, CD record keeping and CD destruction, Toners&Inks, Price guns&labels as well as general office stationery. We have a complete offering, so please get in touch to see how we can help you...........

Medicare

Stand PF55

Our liquids range is scientifically formulated using specific methods to ensure the highest potency of the active ingredients in liquid form, creating compositions that have much greater absorption and bioavailability then most conventional food supplements. We are experts in delivery of collagen peptide based liquid formulas and our state of the art GMP/ISO production facility in Germany specializes in production, research and development of liquid nutritional supplements since 1968. We are one of the first companies worldwide to introduce such a specialised range of liquid collagen peptides, and have the highest quality of clinically proven ingredients sourced only in the EU markets Our quality GMP standards are guided by the German Drugs Agency and our products come with a health certificate regulated by the German Health authorities.

Approved Shopfitting and Interiors Stand Pj31 We are Approved Shopfitting and Interiors, a wellestablished shop fitting company who carry out commercial refurbishments all over the country. We have an excellent team of project managers with a wealth of experience who fully understand the demands of any project from budget control through to site management. Approved also specialise in bespoke joinery which we manufacture in our own workshop. Our Promise: We focus on keeping you trading

•

We minimise the potential loss of income to your business.

Tel: 0845 222 9000

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Our craftsmanship is of the highest quality.

Fax: 0870 442 1732

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We have an extremely positive and ‘can do’ attitude.

Scott.Overend@premvanpharm.co.uk

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We take pride in our clear and effective communication.

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You have direct access to the decision maker.

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We have in depth knowledge throughout the business.

Denward

Stand PE70

We found this year’s show extremely positive and we would like to thank everyone that visited our stand and expressed such good interest in current and forth coming products. As a family owned and run business Denward has been supporting community pharmacies for over 50 years with a range of specialist products and services that include DenKit™ Drug Denaturing Kits, CD/Medicine Cabinets, Care Home Equipment, Refrigeration, Dispensary Equipment and Pharmacy Service and Support. Thank you again and we look forward to a successful 2016! Denward Manufacturing Ltd, 50 Writtle Road, Chelmsford, Essex, CM1 3BU Email: sales@debnward.com

Penningtons Manches Stand PJ59 We’ll be back Penningtons Manches’ pharmacy team enjoyed the Pharmacy Show Phil Walton and Geoff Hudson of Penningtons Manches’ pharmacy team enjoyed this year’s Pharmacy Show. Says Phil: “It was great to see so many old friends and to make new ones. “If you are looking to buy or sell a pharmacy, if your business is threatened by the possible opening of a new contract or if you are involved with judicial review proceedings or fitness to practise issues, please do get in touch.”

Tel: 01245 492986 www.denward.com www.pharmacy-equipment.co.uk

Licetec

We work closely with you to ensure that we are delivering not only to your requirements but beyond your expectations. We take pride in being one of the main contractors for Lloyds Pharmacy.

Stand PA54

Licetec products undergo ongoing research and development, providing consumers with an innovative range of chemical-free head lice treatments. Our latest innovation, the V-Comb, eliminates head lice and eggs with the ease of combing. Its chemical and allergyfree approach makes it safe for daily use, preventing and eliminating head lice infestations.

Penningtons Manches has a 25 year track record of advising pharmacies of all sizes and its dedicated, multi-disciplinary team comprises lawyers from our corporate, commercial, professional regulation, real estate, employment, immigration and clinical negligence practices. We support clients through every stage in the life cycle of a pharmacy business from complex transactional requirements to regulatory matters. Contact Phil Walton at philip.walton@penningtons. co.uk or Geoff Hudson at Geoffrey.hudson@ penningtons.co.uk

Stand PB10

Adlens®, Co-founded in 2005 in Oxford, England by investor and philanthropist James Chen, is the global leader in adjustable focus eyewear. Based on the same Alvarez lens technology in Adlens Adjustables™, Adlens Interface™ combines continuously adjustable focus with a specially formulated HEV lightreducing tint, allowing the wearer to fine tune their vision for the distance of the screen and reduce digital eye strain at the same time. The Adlens Interface range, with a modern look and feel in crystal or black frames with tinted lenses, is available online and in stores. For more information on Adlens, please visit www.adlens.com.

Scope Group

Stand PD46 SCOPE GROUP INTRODUCES NEW PHARMACY TEAM AND SHOWCASES INNOVATIVE PRODUCTS FOR OCULAR SURFACE DISEASES

www.medicare-europe.co.uk

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www.premvan.com/premvan-pharmacy/

Adlens

Scope Group launched their new representative team at this year’s Pharmacy Show, offering support and advice to Pharmacists wanting to improve their offering for patients with ocular surface diseases. “Ocular surface diseases such as Dry Eye disease (DED) and Blepharitis can have a significant impact on a person’s quality of life, and our new research reveals that people experiencing Dry Eye symptoms are more likely to visit a pharmacist for an eye drop or advice than any other medical professional,” explains Richard Goodfellow, Scope Group’s National Pharmacy Sales Manager, “We’d like to thank everyone who attended the Scope stand, it’s always a pleasure engaging with current customers, and meeting new ones.” Scope also showcased their range of innovative off the shelf products for DED and Blepharitis, including; Hycosan – preservative-free, contact lens compatible, Sodium Hyaluronate based eye drops, and Ocusoft Plus, a lid scrub with an advanced anti-microbial formulation to relieve irritation. For more information, samples or to place an order call +44 (0)800 270 0253 or visit www.ScopeHealthcare.co.uk

M&N Traders

Stand PE50

As the largest supplier of fragrances to independent pharmacies, M&N Traders owes its success to competitive pricing coupled with great customer service. Over the past 5 years, M&N has brought its successful model to the OTC market and now offers a vast range of products specifically aimed at the independent pharmacy market. At M&N we our mission is to ensure swift delivery and after sales care. We understand that our success is based on that of our customers. Exceptional customer service goes a long way to achieving your goals and ours.

Premium Snack Company Nothing But, the UK’s first freeze dried fruit and vegetable snack to hit the shelves and there’s no wonder manufacturers and retailers are increasingly starting to explore the possibilities of this unique manufacturing method. Recent research shows that the UK has seen a whopping 5.1 per cent rise in snack sales, and more than ever, people want to munch on something that’s easy to eat on the go. That, combined with the ongoing healthy eating trend, means that snacks such as ‘Nothing But’ have more of a chance to shine. They are suitable for vegetarians, vegans, are gluten free and most importantly, added fat, sugar, salt and colours are strictly off limits. To contact the Nothing But team please email info@premiumsnackco.com or visit our website www.nothingbutsnack.com

www.thepharmacyshow.co.uk

RA Accountants

Stand PK10

As a busy pharmacy professional, organising your finances and tax planning can be daunting. This is where RA Accountants steps in. Over the 10 years we have been in business, our team have developed unique insight into the workings of independent and multiple community pharmacies. Providing expert advice and guidance on accounting and taxation services to pharmacy professionals, at all stages of their career. From the latest developments to employers’ obligations on Automatic Enrolment, advising throughout the process, eliminating the added pressure of the new legislation. To the changes in tax laws that affect Buyto-Let landlords across the UK; we take you through the basics of being a landlord and highlight the key changes coming into effect. Our team can help.

Ontex Healthcare

Kent Pharmaceuticals Stand PG73

Ontex is an international consumer goods company, offering smart hygiene solutions for all generations. Our expertise and focus on innovation and quality, makes us a competitive force in delivering highperformance, best-value personal hygiene solutions to our Retailers and Consumers. Our innovation process generates new consumer insights leading to new product developments, delivering fast paced winning innovations. We recently showcased our New Fresh & Free iD Light, along with our Fit & Feel iD Pants and Care Products with some fantastic Promotional Offers and these are still available, with Buy 2 Get 1 FREE on Fresh & Free and Fit & Feel until 30th November 2015. We also demonstrated our New B2B2C Online Platform making it easier for Pharmacies’ to access our products in a unique way; as well as learning more about our Pharmacy & Mobility Training Support Package.

To request your free Buy-to-Let booklet or to arrange a complimentary no obligation meeting with our team,

Top discuss further and find out more please contact salesandmarketing@ontexglobal.com or visit www.id-direct.com

Mundays

SIAN Trading Business lawyers for healthcare professionals

Mundays’ team of nationally recognised approachable and enthusiastic lawyers enjoyed catching up with our friends in the pharmacy industry at this year’s Pharmacy Show. Thank you for your continued support and custom. We look forward to working with you over the coming year.

Stand PG38

IROHA Nature – Intensive Tissue Face Masks, Hand Gloves & Foot Socks. Exclusive to SIAN Trading. Iroha Nature products are at the forefront of the tissue mask technology and over the last decade they have been perfecting the process and improving the formulation.

We understand healthcare businesses and offer practical cost effective advice and commercial solutions, advising healthcare professionals on:

The range includes 8 Intensive Face Masks including Anti-wrinkles Collagen Plus and Ultra Moisturising Hyaluronic Acid, Firming Q10, Lifting.

• • • • • • • • •

6 Creamy Face Masks, Intensive Treatment Gloves & Socks including Regenerating, Lifting and Xtra Soft, Repairing, Moisturising & Relaxing, Xtra Fresh and Exfoliation.

• • • •

Governance and constitutional issues Joint ventures Pharmacy start-ups Pharmacy sales and purchases Premises purchases and sales Acquisitions and sales of healthcare businesses Pharmacy contract issues Acquiring and protecting brands and products Shareholder and partnership agreements and disputes Relocations Leases of premises Employment issues Commercial contracts

We specialise in advising Pharmacists, GP practices, pharmaceutical manufacturers, distributors and wholesalers. We are members of the AIMp Group (Association of Independent Multiple Pharmacies). Contact details Tel 01932 590535 Email ingrid.saffin@mundays.co.uk Web www.mundays.co.uk Twitter @mundayslaw

Nutricia Early Life Nutrition Stand PB58 Do you want more profit from your Pharmacy? Then start using PriceGrid! With over 100 years of feeding babies and 40 years of ongoing research into breastmilk and early life nutrition, Nutricia Early Life Nutrition combines science and experience to support parents, carers and healthcare professionals. Feeding problems such as colic, reflux and constipation are common in the first few months of a baby’s life. While symptoms normally resolve over time, they can put significant strain on families. Pharmacy teams can play a key role supporting parents, ensuring these problems are effectively managed in a community-setting. Visit eln.nutricia.co.uk to get your free Infant Feeding Conversation Aid and access our award-winning CPD factsheets to help your team identify symptoms and give practical support to parents.

Thank you to all the visitors and exhibitors at The Pharmacy Show 2015 for their interest and orders, we look forward to seeing you in 2016. For more information please email national account manager Donna Burton: donna@siantrading.co.uk or visit www.irohanature.com SIAN Trading has been distributing FMCG toiletries, cosmetics and pharmaceuticals nationally and internationally since 2003. www.siantrading.co.uk

Kodobio Launch a Success New therapy offers drugfree alleviation of depression using bright light and essential oil aromas. Kodobio - a revolutionary therapy that delivers light and aroma stimuli on a modulated cycle - launched at the Pharmacy Show 2015 generating much interest both from independent pharmacies and chains. Developed by Professor Tim Jacob of Cardiff University it achieves profound psychological and physiological benefits. Kodobio Sensory Therapy uses full-spectrum bright light and very specific aroma formulations. Extensive testing has shown significant mood improvements to patients - using the same Profile of Mood States method used to test drug treatments for depression. Kodobio Sensory Therapy provides a completely safe, natural, positive effect on mood, blood pressure, and heart rate. It can be delivered in-pharmacy using affordable, compact equipment, and offers a profitable new revenue stream to businesses. Further information at www.kodobio.com or call Kodo Bioscience Ltd on +44(0)1756 791522

Kent Pharmaceuticals, Specialists, in meeting your pharma needs... With over 29 years of specialist expertise in the manufacture and supply of high quality generic, OTC and PI products, including overlabelling and own label services, Kent Pharmaceuticals is a significant and reliable force in primary and secondary care. As part of the DCC Vital group, our continuing growth in the UK is by way of strong customer relationships with flexibility, reliability and continuity in delivering the best products and services. Kent Pharmaceuticals has launched an exclusive range of OTC brands for the whole family with Aloclair Plus a comprehensive solution for mouth ulcers and oral lesions, Kelo-cote, the clinically proven No1 scar reduction gel, Kelo-stretch, the solution to prevent and reduce stretch marks that really works and Dioclear the globally trusted diarrhoea treatment for the family. If you want to know more about our extensive range of generic and OTC products and services, please contact us on info@kentpharm.co.uk or contact Joshna House, Crowbridge Road, Orbital Park, Ashford, Kent TN24 0GR T: 0845 437 5565 F: 0845 437 5567 E: info@kentpharm.co.uk

Ethicheck

Stand PC1 Thank you to everyone who visited us at the Pharmacy Show.

We showed our range of Smart Fridges with built-in web monitoring and five year parts and labour warranty. Your fridges are monitored 24/7 and an alert is sent to your smartphone in the event of a problem. If a fridge component fails (with the exception of the compressor), the monitoring unit takes over the fridge and keeps it in temperature until the problem can be fixed – never lose valuable stock again. All your data is safely stored on a secure website and you can view it at any time on any web browser – no special software is required. You can also set up automatic reports to be sent directly to your inbox whenever you want. We are holding our Pharmacy Show special prices for all orders shipped before Christmas. More details at www.ethicheck.eu, Email info@ethicheck.eu or call 01372-236455.

Pasante Healthcare Pasante Healthcare is a family run business based in Lancing, West Sussex. The Pasante brand has grown to become one the largest ranges of condoms in the world. As a reputable health and beauty company, we work closely with the NHS and directly to major retailers, wholesalers, and consumers. The Pasante product range comprises a wide variety of products and distributor products. Sexual Health – condoms, lubricants Diagnostics Tests – HIV tests and Pregnancy tests Skin Care – Pasante are the Exclusive UK Distributor of the sebamed range of skincare products. Own Brand Label Supply - we have extensive experience in own brand labelling with major UK retailers Our unparalleled levels of customer service, drive for growth and broad product range allowed us to break into the export market in 2009 and we currently export to over 45 countries. Contact: 01903 753844 Email: sales@pasante.com Web: www.pasante.com

www.thepharmacyshow.co.uk

Aegate

What Skin Needs™ - Intensive Skincare Solutions

Real World Retail

Aegate’s mission is to protect patients from falsified, recalled or expired medicines. Our secure real-time service verifies the authenticity of medicines. Operating seamlessly from manufacturer through to pharmacy our service fully meets the requirements of the Falsified Medicines Directive. It also supports messaging services that provide additional information that improves patient lives. Aegate takes patient safety seriously. Our medicine verification and authentication system is operational in many European countries. This gives us the experience and a unique understanding of the challenges faced by companies as they prepare for the Falsified Medicines Directive (FMD). With a documented history of over 3.6 billion medicines scanned to date, and an average rate of 200,000 transactions per hour across 18,000 dispensing points – Aegate is the principal active market leader in medicines verification. Aegate’s Reach™, Assure™ and Protect™ authentication and communication services meet the needs of all stakeholders.

The Pharmacy Show is organised by CloserStill Media Healthcare Limited George House, Coventry Business Park, Herald Avenue, Coventry CV5 6UB. Tel: 0207 348 5764 or 0207 013 4980

Matthew Butler Group Show Director m.butler@closerstillmedia.com

Real World Retail had tremendous traffic through their stand. Independents and chains were curious to see what kind of job Real World Retail had made with the NHS data. Capture rates from surgeries is now completely transparent. Of those that had seen some of the other of offerings in the market were amazed by the clarity provided by Real World Retail. Pharmacists could see exactly how much each doctor accounted for the dispensing of their store/s and they could see the trend over time. They could see how they were doing compared to other pharmacies in their locality – it can be shock to see who is taking business away and gratifying to see that your efforts are paying off. The chains could see how they ranked compared to groups of a similar size by average items per store and who is doing the most services. There were some very interesting insights around services which will be used to form strategy in these chains.

What Skin Needs™ is a natural skincare brand from Australia. The products cater for people with various skin conditions such as dry irritated skin or skin prone to eczema and psoriasis. What Skin Needs™ is Phyto-Activated with Plantolin®, a natural anti-inflammatory and anti-oxidant, which soothes the skin and helps it to repair itself. Plantolin® is patent protected and comes from the Centipeda cunninghamii plant which has been used for centuries by Native Australians for healing cuts and burns. What Skin Needs™ is suitable for both children and adults and does not contain any artificial colouring, artificial fragrance, cortisone or urea. •

Skin Balm / Face & Body / Dry Irritated Skin or Skin Prone to Eczema, Psoriasis

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Soothing Skin Gel / Face & Body / Sunburn, Windburn, Itchy Skin

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Cracked Skin Cream / Body / Very dry cracked skin on heels, elbows or hands

Esther Beal Senior Show Manager e.beal@closerstillmedia.com

Mihir Patel Marketing Manager m.patel@closerstillmedia.com

Debbie Wilson Credit Controller d.wilson@closerstillmedia.com

Garry Tyson Senior Sales Manager g.tyson@closerstillmedia.com

George Ives Marketing Executive g.ives@closerstillmedia.com

Louise O’Connell Senior Operations Manager l.oconnell@closerstillmedia.com

Kamil Akhtar Sales Executive k.akhtar@closerstillmedia.com

Harriet Burnell Conference & Speaker Manager h.burnell@closerstillmedia.com

Alex Slater Senior Operations Coordinator a.slater@closerstillmedia.com

Lucy Pitt Marketing Director l.pitt@closerstillmedia.com

Laura Shapiro Clinical Programme Manager l.shapiro@closerstillmedia.com

Ralph Collett, Managing Director of Healthcare r.collett@closerstillmedia.com

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book your Table now To reserve your Table for The evening please compleTe The booking form aT www.pharmacymagazine.co.uk alTernaTively you can call

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Standing room only for rbforhealth

It was standing room only for the rbforhealth theatre and stands at the Pharmacy Show 2015, as a selection of industry experts entertained, informed and educated pharmacy owners, managers, locums, pre-regs and counter assistants.

rbforhealth were not only an education partner, but had a dominant presence at the show which included their own seminar theatre with a quality range of keynote speakers, sponsorship of the adjoining café and a further stand dedicated to heartburn and indigestion information. The Pharmacy Show was also a focal point for rbforhealth to launch their new logo and detail the recent developments to the rbforhealth.co.uk learning platform, seminar series and pharmacy support materials.

Education expertise

Within the seminar theatre, talks covered a range of topics including dry eye, marketing your pharmacy, as well as childhood fever, dermatology and headache. Adding to the expertise within the rbforhealth team, were the keynote speakers who included optician and dry eye expert Shelley Bansal, plus consultant general paediatrician at Guy’s and St Thomas’ NHS Foundation Trust, Dr Dipak Kanabar. Community pharmacists, Fin McCaul and Sunil Kochhar also provided their own insights and experience.

The views from the pharmacy community

rbforhealth were not only delighted by the attendance levels and interest, which saw the theatre area filled to capacity and beyond, but also by some of the comments guests were kind enough to share after each seminar.

The Dry Eye seminar included role plays to help identify and treat the condition. “It was really good. I now have a better understanding of the tear film, and how to treat dry eye.” Amrita Phull, pre-reg pharmacist.

Upper GI Conditions provide a comprehensive insight into treatment. “I specifically came here for this talk. Not only did it refresh my knowledge of the subject, but I learned a few new things too.” Wissam Hussain, Hospital and community pharmacist, Solihull.

The Headache Seminar looked at the role of muscles in headache including how to identify and treat. “It was useful to get a comparison between the effectiveness of ibuprofen and paracetamol for treating headache.” Cassi Potter, pharmacy technician, Devon.

The session on Dry Skin Conditions focused on the role of community pharmacy. “I had specifically scheduled this talk in my trip to the Pharmacy Show. I found it really helpful, especially when he explained how much emollient patients should be using.” Penny Buckingham, pharmacist, Guernsey

Managing Childhood Fever found attendees learning useful, practical information and advice that they could pass on to their customers. “It was very good, I now know more about the role of ibuprofen in childhood fever.” Pharmacist, Brendan O’Rourke

A packed theatre was enthused and engaged as they watched entertaining, humorous and informative talks on Marketing Your Pharmacy. “It was great to hear what Sunil and Fin had to say. I feel confident that I can now make a difference in the pharmacy.” Anastasia Thomas

Sunil Kochhar spoke enthusiastically about the role of pharmacy in Antibiotic Stewardship. He also pointed attendees to a number of useful resources on the rbforhealth website. Cornwall and Isles of Scilly local pharmaceutical committee chief officer, Phillip Yelling, who sits on the area’s antibiotic stewardship group attended the talk and found it “very interesting, as I’m currently looking for some tools for pharmacists to get across the important message about antibiotic resistance.”

Over the course of the two days the rbforhealth theatre hosted over 1,000 guests and helped educate, inform and inspire pharmacy owners and their teams in what was a very successful Pharmacy Show 2015. We’d like to thank all of those who attended and if you’d like more details on any of the talks, you can head to rbforhealth.co.uk where there is a range of resources to help you provide great services for your customers.

Date of preparation: November 2015. UK/CC/1115/0054

ALL THE ANSWERS AT THE PHARMACY SHOW 2016 OW H S Y C A M R A H P HE T T A U O Y E E S ! S 6 1 0 2 R E SAVE THE DATE B M E T P E FS O H T 6 2 D N A H T ON THE 25