CLOUDWAY-SAP Hybris Capabilities

CLOUDWAY-SAP Hybris Capabilities

About Us Cloudway is a recognized leader in Advisory Sourcing, CRM Consulting, HRM Solutions & ERP Consulting Services which help clients to develop the methods and means to gain sustainable, continually improving results, in collaboration with suppliers and internal stakeholders. With one of the largest, most accomplished Advisory Consulting teams in all over India, CLOUDWAY helps enterprise procurement groups at several Fortune 500 companies rapidly achieve more efficient, more effective operations, with greater reach, improved performance and increased impact.

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Risk & opportunity Assessment

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Cash & Capital management

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Procurement Transformation

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Business Process Redesign

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Strategic Sourcing

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Customer Strategy & Marketing

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Low Cost Country Sourcing

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Capability Sourcing

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Market Intelligence

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Product & Category Management

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Supply Chain Consulting

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Sustained cost transformation

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Executive Summary Why Cloudway ›

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CLOUDWAY Consulting has long-standing expertise in large-scale private sector cost reduction services , helping our clients get the best deal from bought-in goods and services.

Leveraging People, Processes & Technology to enhance competitiveness.

Flexibility delivery models to deliver fixed-price, fixed-time solutions.

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We are focused on Advisory Consulting, CRM Solutions, HRM Solutions & ERP Consulting. Our consultants develop and implement solutions that tightly fit our lie ts’ eeds.

Expertise in Procurement Sourcing, Process Auditing, Supply Chain Optimization , Business Integration & Deployment.

Innovative solutions & strategic partnerships with leading technology partners.

Focusing on IT enabled Business Transformation solutions for a i izi g lie t’s ROI.

Mission & Vision Cloudway mission since its inception in 2010, is to be viewed as a true consulting partner to our customers. Our mission is to act as an extension to the corporate IT groups, to aid in the successful IT transformation & technology initiatives.

Cloud a ’s isio is to o ti uousl i pro e i our skills, i our spe ialized areas of e pertise, & e ra e our lie ts to accelerate the IT transformation & successful implementations of projects we engage. It is this trusted advisor role that will allow us to act as a true partner throughout these initiatives. @ Cloudway 2016. All Rights Reserved

Cloud delivers the agility and innovation your business needs Faster deployment

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Full deployment in weeks Mobile grade user experience = less training

More frequent innovation updates

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Multiple innovation releases per year Customer feedback a cornerstone of updates

Agile deployment, configuration and integration

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Lower TCO & faster Time to Value

• Rapid process configuration No lengthy upgrade cycles Packaged integration

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Lower initial solution and deployment fees No maintenance or upgrade costs Prepackaged integrations

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CUSTOMERS HAVE TAKEN CONTROL OF THE BUYING PROCESS. BETTER INFORMED DIGITALLY CONNECTED WILLING TO CHANGE

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EVERY MINUTE OF EVERYDAY 48 hrs

3,125

$272,070

of YouTube uploads

Flickr photos

Consumers spend

217

3,600

100,0 0 0

new mobile web users

Instagram photos

Twitter tweets

347

204,167,667

47,000

Wordpress blog posts

Email messages

Apple app download

571

2,000,000

34,722

new websites

Google queries

Facebook likes

2,083

684,478

61,141

Foursquare check-ins

Facebook shares

hours of music uploaded

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IT CREATES A NEW KIND OF THINKING AROUND SALES

57% of the buying process is completed before a first interaction with sales.

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THIS CHANGES THE RULES FOR MARKETERS

2.4BILLION brand-related conversions happen online everyday.

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AND RAISES THE STAKES FOR CUSTOMER SERVICE

86% of customers are willing to pay more for a better customer experience www.Cloudwayconsulting.com @ Cloudway 2016. All Rights Reserved

SAP CLOUD FOR CUSTOMER ENGAGEMENT: PRODUCT PORTFOLIO

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SAP CLOUD FOR CUSTOMER ENGAGEMENT:

PRODUCT PORFOLIO OVERVIEW & ARCHITECTURE

SOCIAL

M OBILE

WEB

DIGITAL GOODS

INTERNET OF THINGS

CALL CENTER

EM AIL

CONTACT CENTER

POS

M ARKET PLACE

M ARKETING CHANNELS

INDUSTRIES SALES

SERVICE

MARKETING

COMMERCE

SOCIAL

PREDICTIVE ANALYTICS HANA AS A PLATFORM

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SALES ENABLING THE STRATEGIC SELLER •

SALES PERFORMANCE MANAGEMENT Turn sales strategy into action to engage customers like never before, drive revenue, and exceed goals and objectives.

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COLLABORATIVE SELLING Make every sales interaction count by connecting sellers and customers with the right content, insights, and experts at every stage of the deal.

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SELLING THROUGH CONTACT CENTERS Make real-time offers to increase cross-sell and up-sell, drive revenue, and improve satisfaction.

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BILLING REVENUE & INNOVATION MANAGEMENT Monetize services with flexible pricing and revenue tools

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Sales Guide your customers through their journey, from awareness-to-close.

• Beyond SFA to Travel & Expense Management and Sales Performance Management

 Day in the Life of Sales: Leverage power of HANA and predictive analytics for sales intelligence

 Online & offline mobile solutions across all platforms

• Next gen user experience with responsive UI & Voice

 Capabilities for your industry www.Cloudwayconsulting.com @ Cloudway 2016. All Rights Reserved

Deal Finder •

Predict deals and automatically populate deal funnel based on trending topics

• Find deals using external triggers, like news, company updates, industry trends, and use cluster model to prioritize deals based on company profile and history • Match deals to topics of interest based on individual sales person profile and focus area www.Cloudwayconsulting.com @ Cloudway 2016. All Rights Reserved

Influencer Map  Identify top influencers in a deal from structured and unstructured data sources  Rate influencers for proximity to decision makers with a flexible scoring algorithm  Capture team feedback on influence levels and use in re-scoring  Weighted scoring algorithm (HANA Predictive Analysis Library) applied to various score components (advocacy, engagement, sentiment) to determine an influence score www.Cloudwayconsulting.com @ Cloudway 2016. All Rights Reserved

Dynamic Surveys  Tailor your follow-on questions to previous response via branching  Enhanced ability to capture key customer insight

 Also available for use in Service Scenarios www.Cloudwayconsulting.com @ Cloudway 2016. All Rights Reserved

Mobile Forecasting  Improve pipeline accuracy and timeliness with mobile convenience  Enables easy maintenance of verbal overrides with visibility into pipeline, target and won  Enables managers to get a quick view of their team’s forecast

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SERVICE

DELIVERING SERVICE EXCELLENCE •

MULTI-CHANNEL SERVICE EXCELLENCE Instant, 360-degree view of customers across all channels, and enable real-time collaboration to solve complex cases.

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STREAMLINED SERVICE OPERATIONS Access a real-time view of operation status, key performance indicators (KPIs), and customer feedback for immediate adjustment and corrective action

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SERVICE-DRIVEN TOP-LINE GROWTH Leverage customer service interactions to cross-sell and up-sell; bundle value-added service with products.

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SAP Cloud for Service | SAP Cloud for Social Engagement In-Context Social Collaboration Across Your Enterprise

Features and Benefits  Use integrated Feed for instant, efficient collaboration across your entire enterprise  Crowdsource and share service best practices relevant information in context of accounts and service requests  Plan and prepare for customer interactions more effectively  Connect with the extended team including sales staff who are on the road with support for mobile devices  Share relevant knowledge to support resolution efforts

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MARKETING EMPOWERING THE MODERN MARKETER •

DATA-DRIVEN MARKETING Capitalize on data driven insights and make intelligent business decisions to maximize the ROI

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AGILE MARKETING Market with speed and precision and convert on market opportunities before they disappear

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ENGAGING CUSTOMER EXPERIENCES Deliver engaging customer experience seamlessly across multiple interaction channels

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CMO Dashboard  Increase transparency of marketing plans, spend, campaigns, assets, and resources

 Improve collaboration across all key stakeholders to better manage the brand, assets, and collaterals  React quickly to early outcomes and make adjustments in real-time to drive higher spend ROI

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Order management support with hybris ecommerce ď‚&#x; Streamline ecommerce customer service and support with hybris and Cloud for Service integration

ď‚&#x; Enable customer service specialists to assist customers with shopping cart and order challenges

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SOCIAL CONNECT EMPLOYEES AND CUSTOMERS ONLINE • SOCIAL IN CONTEXT Be social and collaborate in the context of business processes whether on external social media or within your enterprise

• DEEP INSIGHTS Understand customers and concepts by turning social media buzz into insight

• SCALABLE ENGAGEMENT

Grow your capacity, not your team with powerful tools to manage the scale and speed of social

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SAP Cloud for Social Engagement Designed to WOW the Customer, Agent and Manager Multi-channel service •

E-Mail

Productivity

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Phone (CTI)

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Web self-service portal

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Chat

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Branded communities

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Social Media* (Twitter, Facebook)

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E-mail response management Routing and escalation rules

Solution Finder • • •

Integration with existing knowledge base Context-sensitive recommendations Easily share content with customers

Collaboration •

Contextual social collaboration with integrated feed

Analytics •

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Real-time service performance with pre-built dashboards Embedded reports response times, handle times, priority and escalation trends

Mobility •

Integration •

Native integration with SAP ERP and SAP CRM

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Open API

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Manage service requests on iPad – anytime, anywhere

*Social Media channels with SAP Cloud for Social Engagement

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SAP CLOUD FOR CUSTOMER POWERS LEADING BRANDS ACROSS INDUSTRIES M A NUFACTURING

CONSUMER PRODUCTS & LIFE SCIENCES

RETAIL & WHOLESALE

HIGH TECH & TELCO

MEDIA, SPORTS ENTERTAINMENT, TRAVEL

SERVICES & PUBLIC SECTOR

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Customer Reference

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Nespresso

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AT A GLANCE Objective Take on larger rivals by providing a delightful social media experience

Solution SAP Social Media Analytics by NetBase SAP Cloud for Social Engagement

Benefits Meet increasing demand for social media interaction without scaling team. Reduced churn. More cost-effective customer acquisition with marketing messages based on social buzz.

“Looking at our results with social engagement, the

ROI is tremendous. We are getting a 94% resolution rate as compared to our usual 11-12%. We are seeing tremendous ROI servicing our customers on social using these tools.

”

Krissy Espindola Director, Knowledge Management & Social Customer Support @ Cloudway 2016. All Rights Reserved

Corporate Office

Branch Office

Cloudway Consulting Pvt Ltd | Noida, India.

D-83 | Sector -6 | Land-Line : 120-4226511 Info@cloudwayconsulting.com

Cloudway Consulting Pvt Ltd | Mumbai, Maharashtra.

Level 17, DLH Park, Ramlal Compound SV Road, Near Goregaon Flyover, Goregaon West.

Info@cloudwayconsulting.com

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Thank You