Biodiversity

2.1.1.1 CMI Listens To You

Is the corporate platform that allows our clients, associates and suppliers to confidentially report complaints related to conduct not in line with our REIR values, as well as complaints of violations to domestic laws, regulations or policies. To ensure timely management and response, the platform is managed by an independent company and is available in multiple channels, such as:

This platform receives, records and classifies complaints for further evaluation by a committee made up of appointed CMI associates. We urge our associates at all levels to report actions that go against our REIR values and deteriorate the working environment. Also, those who witness these acts should immediately get in touch with any authority in their Business Division through this platform or verbally, who will report it to the corresponding Ethics Committee, and then scale it up to the Corporate Ethics Committee.

Via telephone

Email

WEB page

Whatsapp

Voice mail

2.1.1.2 Corporate Ethics Committee

This committee is responsible for following up complaints of non-compliance with the Code of Ethics and REIR values, in order to establish their legitimacy and reasonableness. The criteria we use to take decisions on cases are:

• Dignity of the person • Prudence and equity • Demand • Actuation memory • Legality

After following the appropriate procedures, the Committee, determines whether or not there was a breach to the Code of Ethics and its opinion is subject to the application of sanctions ranging from a call of attention (verbal or written) to termination. According to the seriousness of the case, civil or criminal actions may also be considered. In cases of great impact, the Committee recommends a sanction, which is analyzed by the General Directorates or the Board of Directors.

2.1.2 Regulatory Compliance and Preventing Corruption

CONTENT GRI 103-1,103-2, 103-3, 416-2, 417-2, 418-1, 419-1

“Since our birth as CMI we have been respectful of the legal framework in every jurisdiction where we operate”.

EAt CMI Capital, we always act with the aim of preserving integrity, unwaveringly and invariably in any situation. We seek consistency in our acts and words with our REIR corporate values and the Code of Ethics in all our operations. To this end, we hold workshops on values that address this issue, which we complement with ongoing outreach activities that facilitate the prevention and/or mitigation of negative impacts. The activities of all our business units are subject to national and local legislation and regulations where we have facilities, which are issued by the administration authorities and the corresponding government entities of each country. They are monitored and managed by the Compliance Department. Every interaction we have with any of our interest groups is guided by our REIR Values, and the CMI Relationship and the Anti-Bribery Policy, which was developed throughout 2020. We are aware that compliance with regulations and proactive actions in all areas lead us to improve our reputation, keep operations running and ensure business continuity, becoming a reference and an example for other companies in the region. For this reason, during 2020, we complied with the social and economic regulations and legislation, as well as service and product information and labelling, and their impact on health and safety. We did not have any privacy violations nor did we lose any customer data.