off Ri er p O si u ns t id e!
e l y t hS 17
c a Co
0 2 e v i t s
Fe
, s t e k r a m s a , l m e t s s n i T Chri & y e k r u T , Twixmas hts & New Year g i n y t r a p 9.95
5 £ M FRO
WWW.COACHSTYLE.CO.UK 2017 Festive Brochure 36pp.indd 1
1/23/2017 4:24:36 PM
Welcome Inside this brochure please find all of our 2017 Festive CoachStyle itinerary, filled with the very best in family fun trips, short breaks, London Theatre shows, concerts and longer duration holidays at the very best value for money. Each of our trips include: • Coach travel to and from your destination on our high quality vehicles with a choice of convenient local pickups • Stay in a range of different hotels, all sourced by our experienced Product Team • Optional insurance bookable alongside your holiday to ensure your travel is worry-free • An unbeatable team of drivers who have the experience and knowledge to make sure you have the best time possible on your break At the Skills Group we appreciate your feedback. We have listened to all of our passengers’ comments over the past year and where possible we have made changes and added in options to make the services we provide even better. Please make sure you check out our WHAT’S NEW section on p. 5 for further information. From the whole team at our Head Office in Bulwell, thank you for travelling with the Skills Group and see you soon!
Nigel Skill Chairman, Skills Group of Companies
Micro-Contents Welcome on board 2 Rip out offers 3-4 What’s New & Where to book 5 CoachStyle British contents 6
CoachStyle Europe contents
25
Pickups & joining points FAQ’s Heritage
30 31 32
Terms & Conditions Travel Insurance
33-34 35
Skills Holidays Ltd is a member of ABTA with membership number V5770/77680. This offers our customers extra protection when travelling and also means we must abide by ABTA’s strict standards of service and Code of Conduct. For further information and to find out about ABTA’s arbitration scheme, please visit www.abta.com. We are also a member of the Bonded Coach Holiday Group which ensures that your money is protected by a government approved Bond in the unlikely event of our insolvency. For more information please refer to our terms and conditions or visit www.bch-uk.org.
2 2017 Festive Brochure 36pp.indd 2
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 1/23/2017 4:25:45 PM
FESTIVE DISCOUNT
OFF £5 Per person
ANY CoachStyle
*New bookings only ONLY 10 Discounts per tour!
RIP OUT £10 OFF Offers £10 OFF Per person
ANY CoachStyle break
from April - May 2017
Code: CSEARLY17
Offer ends 20.03.2017
Please find attached exclusive limited offers across the CoachStyle brand for the coming year!
**Discounts are only available on new and direct bookings when a valid voucher is presented (or valid code is quoted over the phone). Discounts cannot be used on the website or in conjunction with any other offer. Discounts cannot be used on Mystery Explorer tours and can be stopped at any time. Discounts exclude all Air, Rail and Cruise holidays. Full terms and conditions apply.
get social
Join in the conversation, meet new friends and share your holiday experiences.
Per person
Code: CSVIVA17
NEW CoachStyle Entertainment Weekends in June or July
Offer ends 20.03.2017
ONLY 10 Discounts per tour!
OFF £10 Per person
Code: CSEURO17
ANY 4 day European CoachStyle break from April - June 2017
Offer ends 20.03.2017
EUROPEAN DISCOUNT
Redeeming your vouchers couldn’t be simpler, just hand your vouchers over to one of our friendly staff members in any one of our travel shops when making a booking or call and quote your discount code.
*New bookings only Excludes Mystery Explorers ONLY 10 Discounts per tour!
EARLY BOOKING DISCOUNT
Offer ends 20.03.2017
ENTERTAINMENT WEEKEND DISCOUNT
Code: CSFEST17
Festive Break in Nov or Dec 2017
ONLY 10 Discounts per tour!
KEEP THIS CARD WITH YOU:-
QUICK CONTACT CARD
08456665544 * www.Skills.co.uk
YOU MAY NEED IT WHILST TRAVELLING OR YOU MAY WANT TO ASK A QUESTION ABOUT YOUR NEXT HOLIDAY!
*
calls to our 0845 booking line cost 3p per minute plus your network provider’s standard access charge
Name:
www.facebook.com/SkillsHolidays1919 www.twitter.com/SkillsHolidays www.instagram/SkillsHolidays www.youtube.com/SkillsHolidays
DAY TRIP LOYALTY CARD Every time you book a day trip in our shops, ask a member of staff to stamp one of the slots on the back of this card.
3 Once all slots are complete present this card to the retail team for a free day trip up to the value of £20! 2017 Festive Brochure 36pp.indd 3
1/23/2017 4:25:59 PM
Vouchers can be used in our travel stores or over the telephone by quoting the reference code. This voucher is redeemable against any CoachStyle holiday advertised in the CoachStyle 2017 Festive Brochure with a departure date between 01.11.17 - 30.12.17 and is limited to one voucher per booking. Voucher code must be presented at time of purchase and can only be used once. Voucher applies to new bookings only, cannot be used retrospectively or in conjunction with any other offer. If this voucher is defaced, altered or has exceeded the expiry date listed, it cannot be accepted. No cash alternative. Subject to availability and the issuer reserves the right to withdraw the offer at any time. For full booking terms and conditions please see our Trading Charter at www.skills.co.uk. Valid until midnight on Monday 20th March 2017. Offer ends 20.03.2017
Vouchers can be used in our travel stores or over the telephone by quoting the reference code. This voucher is redeemable against any holiday advertised in the CoachStyle 2017 Summer brochure which departs between 01.04.17 - 31.05.17 excluding Mystery Explorers. Voucher code must be presented at time of purchase and can only be used once. Voucher applies to new bookings only, cannot be used retrospectively or in conjunction with any other offer. If this voucher is defaced, altered or has exceeded the expiry date listed, it cannot be accepted. No cash alternative. Subject to availability and the issuer reserves the right to withdraw the offer at any time. For full booking terms and conditions please see our Trading Charter at www.skills. co.uk. Valid until midnight on Monday 20th March 2017.
Offer ends 20.03.2017
Vouchers can be used in our travel stores or over the telephone by quoting the reference code. This voucher is redeemable against a 3 day ‘Entertainment Weekend’ break advertised in the CoachStyle 2017 Summer brochure departing on 23.06.17 or 28.07.17. Voucher code must be presented at time of purchase and can only be used once. Voucher applies to new bookings only, cannot be used retrospectively or in conjunction with any other offer. If this voucher is defaced, altered or has exceeded the expiry date listed, it cannot be accepted. No cash alternative. Subject to availability and the issuer reserves the right to withdraw the offer at any time. For full booking terms and conditions please see our Trading Charter at www.skills.co.uk. Valid until midnight on Monday 20th March 2017.
Offer ends 20.03.2017
Vouchers can be used in our travel stores or over the telephone by quoting the reference code. This voucher is redeemable against any 4 day CoachStyle break to Europe advertised in the CoachStyle 2017 Summer brochure departing between 01.06.17 or 31.07.17. Voucher code must be presented at time of purchase and can only be used once. Voucher applies to new bookings only, cannot be used retrospectively or in conjunction with any other offer. If this voucher is defaced, altered or has exceeded the expiry date listed, it cannot be accepted. No cash alternative. Subject to availability and the issuer reserves the right to withdraw the offer at any time. For full booking terms and conditions please see our Trading Charter at www.skills. co.uk. Valid until midnight on Monday 20th March 2017.
Offer ends 20.03.2017
Gift Vouchers Got a special occasion coming up? Is it someone’s birthday and you just can’t think of what to buy them? Don’t worry - we’ve got it covered! Pick up one of our very popular holiday gift vouchers now with values from just £5 to £100 you can make any occasion just that extra bit special!
TO THE VALUE
OF
£20
Voucher Type
To:
To the Value of Date of Issue Voucher Expeires Presented by
HEAD OFFICE Tel: Add: Email:
Useful Contacts 0115 9770080 Belgrave Road, Bulwell, Nottingham, NG6 8LY enquiry@skills.co.uk
SHOP TELEPHONE NUMBERS Nottingham: 01159 507982 Derby: 01332 384000 Beeston: 01159 222441 Loughborough: 01509 236500
From:
Address Issued by
sferable. or short break. Non-tran for any Skills holiday of part payment for details. be used as a payment visit www.skills.co.uk This voucher may 0845 666 5544 or s apply. Please call Terms & Condition
Head Office: Belgrave
No. 660 , NG6 8LY. VAT Reg. Road, Bulwell, Nottingham
Limited 5538 34. Skills Travel
trading as Skills Holidays
company reg in England.
Office: No.546349. Registered
The white house,
Claridon Street,
Nottingham NG1
5GF.
CALL COACHSTYLE NOW ON 08456 66 55 44* 9AM-9PM OR VISIT WWW.COACHSTYLE.CO.UK
*Calls cost 3p per minute plus your company’s standard access charge
Once complete, exchangeable for a free day trip up to the value of £20 2017 Festive Brochure 36pp.indd 4
VALID UNTIL: 30.09.2017 1/23/2017 4:27:23 PM
BEFORE WE LOOK AHEAD TO CHRISTMAS LET’S SEE WHAT’S NEW FOR SUMMER 2017! More pickup locations added Now there are more pickups in Chesterfield, Sheffield, Arnold, Alfreton and Bulwell on shorter duration tours with our free feeder service. Just keep an eye out for the box indicating extra pickups on certain tours in our 2017 Summer brochure.
Park & Ride Park & Ride will now be available on selected 2 day breaks as well as longer duration trips! Simply leave your car at our Head Office and enjoy your trip! Prices below and see pg. 30 for more details.
2-3 days £20
4-5 days £30
6-10 days £40
11 days plus £50
NEW Longer Duration Breaks By popular demand, we’ve added extra days on a number of your favourite CoachStyle Breaks to give you even more time relaxing at your destination! Look out for the ‘Longer Duration’ boxes in our 2017 Summer brochure.
To request your free brochure call us on: 08456 66 55 44*
HOW TO BOOK Call us direct on:
08456 66 55 44*
Lines open 9am - 9pm, 7 days a week *Calls cost 3p per minute plus your company’s access charge
Book online at WWW.SKILLS.CO.UK
Visit our friendly team at one of our travel shops Nottingham, 3-3a Mansfield Road, NG1 3FB T. 01159 507 982 Beeston, 104 Chilwell Road, NG9 1ES T. 0115 922 2441 Bulwell, Skills Head Office, Belgrave Road, NG6 8LY T. 0115 977 0080 Derby, Unit 24BCD Eagle Centre Market, DE1 2AZ T. 01332 38 4000 Loughborough, 25 Swan Street, LE11 5BL T. 01509 236 500
2017 Festive Brochure 36pp.indd 5
Our hol availabl idays are also e at ove r3 - call to 5 agents ask for one near yo u!
1/23/2017 4:28:02 PM
Heritage COACHSTYLE BRITISH CONTENTS CHRISTMAS MARKETS & SHOPPERS
PAGE
Edinburgh Christmas Markets Leeds & Skipton Christmas Market Birmingham Christmas Market featuring Seasonal Shrewsbury NEW Haworth & Leeds Christmas Market Harrogate Christmas Market Chester Christmas Market featuring the Adelphi Hotel Ludlow Medieval Christmas Fayre Leeds & Manchester Christmas Markets Cardiff & Bristol Christmas Markets Oxford Christmas Market & the magic of Blenheim Palace Winchester Cathedral Christmas Market Liverpool & Chester Ludlow & Shrewsbury NEW London & Bluewater Christmas Shopper
THEMED TOURS
7 8 8 9 9 10 10 11 11
PAGE
19 NEW Soul & Motown Party Night NEW Party Night featuring Durham & York 19
CHRISTMAS TOURS
PAGE
Christmas in Bournemouth & The New Forest NEW Christmas on the Isle of Wight
20 21
12 12 13 13
TWIXMAS BREAKS
13
NEW YEAR TOURS PAGE A Scottish Hogmanay 23 New Year Celebrations in Blackpool 23 NEW New Year on the Isle of Wight 24
PAGE
A Weekend at the Adelphi Weston-Super-Mare featuring Bath & Cheltenham NEW St Ives Turkey & Tinsel NEW Weymouth Turkey & Tinsel Scarborough Turkey & Tinsel Seacroft Holiday Village Turkey & Tinsel Winter Wonderland in Hyde Park London Theatre Break Weekends London & Harry Potter 4- Day Mystery Explorer Mystery Explorer
PARTY BREAKS
14 14 15 15 16 16 17 17 17 18 18
A Welsh Twixmas Escape NEW Twixmas in Torquay
COACHSTYLE EUROPEAN CONTENTS
PAGE 22 22
25
JOINING YOUR HOLIDAY 30 FAQ’s 31 SKILLS HERITAGE 32 TRADING CHARTER 33-34 TRAVEL/HEALTH INSURANCE 35 SKILLS BRANDS 36
CoachStyle Party Break 2018 • 1 night dinner, bed & breakfast
INCLUDES • Disco & 2-4-1 drinks offers • Free time in Liverpool
Sat 06th January 2018 2017 Festive Brochure 36pp.indd 6
2 DAYS
from
£75 1/23/2017 4:32:02 PM
Edinburgh Christmas Markets
CUSTOMER FAVOURITE
3 days from £129
Twinkling lights line the cobbled streets of Edinburgh and the Christmas celebrations are in full swing as the Christmas market returns to the Mound. Join us for some festive fun this yuletide season as we explore what Edinburgh has to offer.
STAYING AT...
Day 1 – We travel to the hotel with a stop at Gretna Green, home to the famous Blacksmiths Shop and the perfect opportunity to pick up some Scottish merchandise.
With picturesque views over the River Forth, this family-run hotel is situated just a short drive from Edinburgh and offers comfortable bedrooms with tea and coffee making facilities.
Day 2 – Enjoy a feast of festive treats today as we visit Edinburgh Christmas Market! Set in the heart of Edinburgh, this popular Christmas Market is held in a pretty setting below the Mound and has an ice rink, big wheel and over 100 stalls. Day 3 – After breakfast we visit Carlisle a vibrant and cultured city before returning home.
Richmond Park Hotel ***, Bo’ness
INCLUDES... PRICE DROP Return coach travel 2 nights’ dinner, bed & breakfast Excursions to Gretna Green & Carlisle Full day excursion to Edinburgh Christmas market
Departure Date
Days
From
S/SUPP
Sun 26 Nov
3
£129
£36
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 2017 Festive Brochure 36pp.indd 7
7
1/23/2017 4:33:01 PM
Leeds & Skipton Christmas Markets
Discover the festive delights of the Christmas markets in Leeds and Skipton. From sipping on mulled wine to tasty locally produced delicacies and drinks offers at the hotel bar, this short break has it all. Day 1 – We head to Skipton for its annual Yuletide festival and Christmas market. The market is packed with an array of stalls stocking all things festive, great food and a full range of entertainment to put you in the Christmassy mood.
DRINK OFFERS AT HOTEL
Day 2 – Travel to Leeds Millennium Square which hosts the Christkindelmarkt. This has become one of the nation’s favourite markets where you can indulge in traditional German cuisine and soak up the festivities for a truly memorable experience.
Birmingham Christmas Market The largest authentic German Christmas market outside of Germany returns to Birmingham’s Victoria Square in 2017, packed full of festive cheer and seasonal celebrations! Day 1 – We travel to Birmingham, home to the largest outdoor Christmas market in the country. With over 180 stalls offering an array of traditional German gifts, crafts, food and drink. Day 2 – After breakfast we travel to Shrewsbury, one of England’s finest market towns and home to a shopper’s haven, packed with designer shops, smart new malls and an amazing range of independent retailers.
8 2017 Festive Brochure 36pp.indd 8
STAY IN A 4* HOTEL
2 days from £75
STAYING AT... The Bradford Hotel ****, Bradford Located in the city centre, this modern hotel offers bright, stylish rooms.
INCLUDES... Return coach travel 1 night dinner, bed & breakfast Drinks offers Free time in Leeds & Skipton Departure Date
Days
From
S/SUPP
Sun 03 Dec
2
£75
£15
2 days from £79 STAYING AT... Holiday Inn ****, Birmingham North Cannock Ibis, Coventry Centre Your hotel will be confirmed at the time of booking.
INCLUDES...
Return coach travel 1 night dinner, bed & breakfast Free time at Birmingham’s Frankfurt Christmas market Excursion to Shrewsbury
Departure Date
Days
From
S/SUPP
Sat 25 Nov
2
£79
£20
Sat 09 Dec
2
£79
£22.50
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 1/23/2017 4:33:27 PM
Haworth & Leeds Christmas Market Enjoy two festive days away as we visit Haworth and then Leeds Christmas Market, we don’t think there is anything better than enjoying the traditional atmosphere and scrumptious food and drink!
DRINK OFFERS AT HOTEL
STAYING AT... Located in the city centre, this modern hotel offers bright, stylish rooms.
INCLUDES...
Day 2 – After breakfast we travel to Leeds for their annual Christmas markets held in Millennium Square. One of the most popular Christmas markets in the UK, this market has traditional wooden stalls, carousel rides and twinkling colourful lights.
Return coach travel 1 night dinner, bed & breakfast Drink offers Excursion to Haworth Full day at Leeds Christmas markets
Harrogate Christmas Markets
Follow the sweet smell of mulled wine, mince pies and spices and you’ll find Harrogate’s Christmas Market, sparkling with chalets and stalls selling high-quality Yorkshire produce and secret-Santa gifts!
Day 2 – Travel to York the perfect place to carry on Christmas shopping.
2 days from £69 The Bradford Hotel ****, Bradford
Day 1 – We visit the hilltop village of Haworth in the heart of West Yorkshire’s Bronte Country for free time before travelling to our hotel.
Day 1 – We travel to Harrogate, home to the annual Harrogate Christmas market which takes place in the historic Montepellier Quarter.
NEW
DRINK OFFERS AT HOTEL
Departure Date
Days
From
S/SUPP
Sat 18 Nov
2
£69
£15
STAY IN A 4* HOTEL
2 days from £75
STAYING AT... The Bradford Hotel ****, Bradford Located in the city centre, this modern hotel offers bright, stylish rooms.
INCLUDES... Return coach travel 1 night dinner, bed & breakfast Drink offers Free time in Harrogate & York Departure Date
Days
From
S/SUPP
Thu 16 Nov
2
£75
£15
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 2017 Festive Brochure 36pp.indd 9
9
1/23/2017 4:33:39 PM
Chester Christmas Markets & The Adelphi Hotel DRINK OFFERS AT HOTEL Prepare for an enchanting stay as we combine the grand Adelphi Hotel with 70 traditional wooden chalets lining the heart of Chester selling festive treats and gifts all neatly wrapped around a twinkling Christmas tree. Day 1 – Departure by coach we travel to Liverpool for our stay at the renowned Adelphi Hotel. Day 2 – After breakfast we visit Chester for the Victorian Christmas markets. Day 3 – Enjoy free time in Liverpool, a city famous for The Beatles before our return journey home. N.B – Dates may change due to football fixtures
Ludlow Medieval Christmas Fayre Start the Christmas season with us at Ludlow Medieval Christmas Fayre the “best show in the land!” Set in the stunning grounds of Ludlow Castle, the annual Medieval Fayre is packed with fun for the whole family and has become a festive favourite with CoachStyle passengers. Day 1 – We make our way to Ludlow for its annual Medieval Fayre. The Fayre offers visitors falconry displays, carol singing, the Plantagenet Knight’s Tournament and over 100 stalls offering local crafts and seasonal goods perfect for those last minute stocking fillers. Day 2 – After breakfast we visit Worcester before we make our way home.
10 2017 Festive Brochure 36pp.indd 10
2016 SELL OUT TOUR
3 days from £143
STAYING AT... The Adelphi Hotel ***, Liverpool This landmark hotel originally built in 1826 is located close to the city centre and features original period features, including chandeliers and marble halls.
INCLUDES... Return coach travel 2 nights’ dinner, bed & breakfast Drink offers Excursions to Chester Victorian Christmas market & Liverpool Albert Docks Departure Date
Days
From
S/SUPP
Fri 17 Nov
3
£143
£30
2 days from £85 STAYING AT... Telford Whitehouse Hotel ***, Telford
Gainsborough House Hotel ***, Kidderminster Your hotel will be confirmed at the time of booking
INCLUDES...
Return coach travel 1 night dinner, bed & breakfast Excursion to Ludlow Medieval Fayre Excursion to Worcester
Departure Date
Days
From
S/SUPP
Sat 25 Nov
2
£85
£17.50
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 1/23/2017 4:33:44 PM
Leeds & Manchester Christmas Market Let the sweet smell of mulled wine warm your senses as we visit two of the ultimate shopping destinations of the north for their seasonal Christmas markets.
“We have had a great weekend to both Christmas markets!” Mrs Dobbs Day 1 – We arrive at Leeds, Millennium Square as it plays hosts to the Christkindelmarkt, indulge in traditional German cuisine and soak up the fun festivities that are all on offer today. Day 2 – After breakfast we travel to Manchester’s award-winning Christmas market, filled with unique stalls selling jewellery, crafts, clothes and local produce.
Cardiff & Bristol Christmas Markets Christmas markets are not only a great place to do your Christmas shopping but also a time to socialise, meet up with friends and enjoy the festive spirit. Extend your stay with CoachStyle as we visit the Cardiff & Bristol Christmas Markets. Day 1 – Visit Cardiff Christmas markets located in St John Street, Working Street, Hill Street and Trinity Street. Over 200 talented artists and craft makers bring together their unique products which make the Cardiff Christmas market so special. Day 2 – To Bristol Christmas market, home to over 40 wooden chalet-style stalls full of unique gifts and authentic German food and drink.
2016 PRICE FREEZE
2 days from £75
STAYING AT... The Bradford Hotel ****, Bradford Located in the city centre, this modern hotel offers bright, stylish rooms.
INCLUDES... STAY IN A 4* HOTEL Return coach travel 1 night dinner, bed & breakfast Excursions to Leeds & Manchester Christmas markets Departure Date
Days
From
S/SUPP
Sat 16 Dec
2
£75
£15
NEW
2 days from £69 STAYING AT... Park Inn *** , Cardiff North Situated in a quiet area close to Cardiff, the Park Inn Cardiff North offers comfortable accommodation with a spacious lounge bar.
INCLUDES... Return coach travel 1 night dinner, bed & breakfast Free time at Cardiff & Bristol’s Christmas markets Departure Date
Days
From
S/SUPP
Sat 02 Dec
2
£69
£18
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 2017 Festive Brochure 36pp.indd 11
11
1/23/2017 4:33:59 PM
Oxford Christmas Markets Featuring the Magic of Blenheim Palace Join us for this special two day festive break with an included itinerary taking in the sights of Oxford along with a visit to enchanting Blenheim Palace which will be decorated in a very special theme for Christmas. Day 1 – Visit Oxford, the ‘City of Dreaming Spires’ is filled with festive joy as the annual Christmas market returns to the heart of the city. Enjoy the sound of choirs singing carols, colourful decorations and the sweet smell of mulled wine. Day 2 – Today we have included entry into Blenheim Palace; enjoy free time to explore the Palace decorated for Christmas.
Winchester Cathedral Christmas Market Featuring Oxford
NEW
2 days from £89 STAYING AT... Holiday Inn ***, Reading South The Holiday Inn Reading South is a smart, modern hotel which provides guests with a Spirit Health club, a bar and restaurant.
INCLUDES... Return coach travel 1 night dinner, bed & breakfast Excursions to Oxford Christmas market Entrance to Blenheim Palace Departure Date
Days
From
S/SUPP
Sat 09 Dec
2
£89
£16
2 days from £79
This year you don’t have to travel too far to find one of the best Christmas markets in Europe! As we visit Winchester Cathedral Christmas markets on this mini-break. From mulled wine to one of the most famous cities in England it really is the season to be jolly.
STAYING AT...
Day 1 – Winchester Cathedral Christmas market is recognised as one of the best in Europe, inspired by traditional German markets you can find a range of wonderful Christmas presents and arts and crafts that you don’t usually find on the high street.
INCLUDES...
Day 2 – After breakfast we visit Oxford on the way home.
12 2017 Festive Brochure 36pp.indd 12
Holiday Inn Southampton ***, Eastleigh Holiday Inn ***, Reading Your hotel will be confirmed at the time of booking
Return coach travel 1 night dinner, bed & breakfast Excursion to Winchester Christmas market Excursion to Oxford
Departure Date
Days
From
S/SUPP
Sat 18 Nov
2
£79
£16
Sat 02 Dec
2
£79
£16
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 1/23/2017 4:35:20 PM
2 days from £65
Liverpool & Chester
Explore Liverpool and Chester on this great-value weekend break that comes with plenty of shopping opportunities and lunch breaks. As we combine Liverpool’s excellent high street shops with Chester’s stunning architecture. Day 1 – Visit the Roman City of Chester, hit the cobbled streets for some retail therapy or catch the hop on hop off bus for a great way to see Chester’s attractions.
Day 2 – Visit Liverpool, with its unique attractions, exciting events and unrivalled musical heritage.
INCLUDES...
STAYING AT...
DRINK OFFERS AT HOTEL 1 night dinner, bed & breakfast Free time in Liverpool & Chester 15% Off bar prices
DRINK OFFERS
Holiday Inn ***, Warrington Departure Date
Days
From
S/SUPP
Sat 04 Nov
2
£65
£15
Ludlow & Shrewsbury
NEW
2 days from £65
Plan a bargain break with friends and get into the festive spirit on this trip to Ludlow and Shrewsbury! Whether you’re in the mood for exploring charming cobbled streets or looking forward to a spot of retail therapy this trip is the perfect excuse. Day 1 – We visit Ludlow for free time. The town offers a wide range of independent shops where shopping for any last minute gifts is an enjoyable voyage of discovery!
Day 2 – Today we visit Shrewsbury’s streets packed with posh pens, prosecco and homeware inside charming independent buildings.
INCLUDES...
STAYING AT...
1 night dinner, bed & breakfast Porterage Excursions to Ludlow & Shrewsbury
Buckatree Hall Hotel ***, Telford Departure Date
Days
From
S/SUPP
Sat 16 Dec
2
£65
£15
London & Bluewater Shopping Centre 2 days Shop until you drop on this bargain break to Bluewater Shopping Centre and London. This is the perfect break to stock up on some Christmas spirit, or treat yourself to a bargain or two.
Day 1 – To London for free time. Day 2 – Enjoy free time at Bluewater Shopping Centre, home to all the shops
INCLUDES...
NEW FOR 2017
1 night dinner, bed & breakfast Excursion to London & Bluewater Shopping centre
from £69
any shopaholic could want! And today’s the perfect opportunity to start and finish your Christmas shopping.
STAYING AT... Park Inn ***, Harlow Departure Date
Days
From
S/SUPP
Fri 10 Nov
2
£69
£20
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 2017 Festive Brochure 36pp.indd 13
13
1/23/2017 4:35:49 PM
A weekend at The Adelphi For a lively and enjoyable break then look no further! Our sensational weekend at the Adelphi is a chance to enjoy the outstanding attractions of Liverpool. We’ve even included drink offers at the hotel bar and an excursion to Chester. Day 1 – Travel to Liverpool for a stay at the world famous Adelphi Hotel located in the heart of Liverpool city centre. The afternoon is yours to explore this wonderful city.
Day 3 – After breakfast we visit Chester for free time before returning home.
Weston-Super-Mare Featuring Bath & Cheltenham Day 1 – We travel straight to our hotel. Day 2 – After breakfast we visit Bath, this city has a charm all of its own that sparkles during the festive season. Day 3 – Explore Weston-Super-Mare today, wrap up and enjoy a fresh walk along its beach before heading to the iconic Grand Pier. Day 4 – Visit Cheltenham Christmas markets, walk amongst wooden stalls selling a wide range of festive crafts and gifts. Day 5 – We return home.
14 2017 Festive Brochure 36pp.indd 14
3 days from £139
STAYING AT...
The Adelphi Hotel ***,
2-4-1 DRINK OFFERS Liverpool
Day 2 – Enjoy a full day at leisure to explore Liverpool. This vibrant city is a city of culture and heritage and has the largest collection of museums and galleries outside of our capital. There is always an array of festivals, exhibitions and exciting events waiting to entice you.
Relax in the seaside resort of Weston-Super-Mare, before the Christmas celebrations begin. On this break we visit Bath and the annual Cheltenham Christmas market.
2016 SELL OUT TOUR
This renowned hotel retains its historical appearance and significant décor. Located in the heart of Liverpool city centre it is conveniently located for leisure and shopping.
INCLUDES...
Return coach travel 2 nights’ dinner, bed & breakfast 2 for 1 bar offer Excursion to Chester Free time in Liverpool
Departure Date
Days
From
S/SUPP
Fri 03 Nov
3
£139
£30
Fri 01 Dec
3
£139
£30
5 days from £229 STAYING AT... The Sandringham Hotel ***, Weston-Super-Mare
Overlooking the bay, the Sandringham Hotel offers cosy bedrooms and live entertainment.
INCLUDES...
NO SINGLE SUPPLEMENT Return coach travel 4 nights’ dinner, bed & breakfast; Excursion to Cheltenham Christmas Market Free time in Bath & Weston-Super-Mare
Departure Date
Days
From
S/SUPP
Mon 11 Dec
5
£229
NIL
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 1/23/2017 4:36:16 PM
St Ives Turkey & Tinsel Enjoy a wonderfully festive few days away on our new Turkey & Tinsel break in Torquay! This great value getaway offers an unbeatable Turkey & Tinsel package and excursions to Falmouth, Penzance and Marazion. Day 1 – We travel to our hotel. Day 2 – Full day excursion to Falmouth, this stylish holiday destination offers chic eateries, bars and restaurants. Day 3 – Spend today at leisure in St Ives, this beautiful seaside town became a haven for British Modernism in the 20th Century you can find out more in the Tate museum. Day 4 – We visit Penzance, no visit here is complete without enjoying a tipple in the Turk’s Head, believed to be the oldest pub in town! We also visit Marazion, Cornwall’s oldest town. Day 5 – Full of festive cheer we return home.
Weymouth Turkey & Tinsel
How would you like to celebrate Christmas twice this year? Now you can on our Turkey & Tinsel break in Weymouth. Enjoy all the fun of the festive season with excursions to Dorchester and Lyme Regis. Day 1 – Travel to Weymouth. Day 2 – Enjoy a free day in Weymouth, home to one of the warmest climates. After breakfast why not blow the cobwebs away with a leisurely walk on the beach before enjoying the many attractions? Day 3 – Half-day excursion to Dorchester, a town full of big name stores, bars, restaurants and museums. Day 4 – Full day excursion to Lyme Regis, this ancient town is home to an historic Cobb and harbour set against moody blue cliffs. Day 5 – We wave goodbye to our hotel and retrace our steps home.
NEW
5 days from £219 STAYING AT... The Cottage Hotel, Leisureplex, St Ives
This hotel is situated overlooking Carbis Bay, the restaurant offers lovely views and there is entertainment.
INCLUDES...
TURKEY & TINSEL PACKAGE Return coach travel 4 nights’ dinner, bed & breakfast Turkey & Tinsel package Excursions to Falmouth, Penzance & Marazion Free time in St Ives
Departure Date
Days
From
S/SUPP
Mon 04 Dec
5
£219
£28
NEW
5 days from £229 STAYING AT... The Russell Hotel, Weymouth Perfect for enjoying a classic holiday; with easy access to the town centre and entertainment from local performers.
INCLUDES...
TURKEY & TINSEL PACKAGE Return coach travel 4 nights’ dinner, bed & breakfast; Porterage & entertainment Excursions to Dorchester & Lyme Regis Free time in Weymouth
Departure Date
Days
From
S/SUPP
Sat 02 Dec
5
£229
NIL
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 2017 Festive Brochure 36pp.indd 15
15
1/23/2017 4:36:51 PM
Scarborough Turkey & Tinsel
Christmas lovers won’t want to miss this Turkey & Tinsel break in Scarborough. With a festive package to leave you ‘rocking around the Christmas tree’ and excursions to Goathland, Robin Hoods Bay and Whitby. Day 1 – We travel to our hotel, on arrival we enjoy a sherry reception. Dinner this evening is followed by entertainment. Day 2 – Our driver will take you on a scenic drive through the North Yorkshire Moors, stopping at Goathland and Robin’s Hood Bay. Tonight we enjoy a Christmas dinner and a free glass of wine, followed by entertainment and bingo! Day 3 – Enjoy a free day in Scarborough.
5 days from £229 STAYING AT... Delmont Hotel **, Scarborough
With great views over Scarborough’s North Bay, this family-run hotel is only 0.5 miles from the lively town centre.
INCLUDES...
TURKEY & TINSEL PACKAGE Return coach travel 4 nights’ dinner, bed & breakfast Arrival drinks reception Scenic drive along North Yorkshire Moors Excursions to Whitby, Goathland, Robins Hood Bay & Scarborough
Day 4 – Visit Whitby, home to tales about vampires. This evening we have arranged a New Year style party night with special Cabaret entertainment so you can celebrate late into the night.
Departure Date
Days
From
S/SUPP
Day 5 – We travel home.
Mon 06 Nov
5
£229
NIL
Seacroft Holiday Village Turkey & Tinsel
5 days from £199
We’ve listened to you! Due to popular demand 2017 will see the return of our Turkey & Tinsel breaks at Seacroft Holiday Village. It’s the most wonderful time of the year, and this year escape to Norfolk’s premier adult only holiday village.
STAYING AT...
Day 1 – We travel to Seacroft Holiday Village for a Turkey & Tinsel break.
The holiday village offers a fantastic entertainment programme and leisure facilities including; quizzes, snooker, darts and bowling competitions as well as dance tuition.
Day 2 – Free time in the resort to do as much or as little as you want. Day 3 – Enjoy a half-day excursion to Great Yarmouth bursting with fun things to do. Day 4 – Today we visit Sheringham and Cromer for free time. These traditional seaside towns are a great place to enjoy a leisurely couple of hours and watch the boats sail past. Day 5 – After breakfast we return home, and the best thing is we still have Christmas to celebrate!
16 2017 Festive Brochure 36pp.indd 16
Seacroft Holiday Village, Hemsby
INCLUDES...
BACK BY POPULAR DEMAND Return coach travel 4 nights’ dinner, bed & breakfast Turkey & Tinsel package Excursions to Great Yarmouth & Sheringham & Cromer Free time in resort
Departure Date
Days
From
S/SUPP
Mon 20 Nov
5
£199
£20
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 1/23/2017 4:37:32 PM
2 DAYS from £69
WINTER WONDERLAND IN HYDE PARK 2016 SELL OUT TOUR!
Hyde Park will once again be transformed into a dazzling spectacle of winter magic and extravaganzas. The Christmas markets provide you with fairy lit wooden chalets packed with Bavarian charm, tasty treats, delicious smells and unique gifts while Santa Land transports you to the North Pole.
Highlights of your stay Day 1 – We travel straight to the hotel for a chance to freshen up before our coach takes us to Hyde Park for the magical Winter Wonderland event! Day 2 – Free time in London. Return to the free Winter Wonderland event or shop until you drop on Oxford Street – the choice is yours!
INCLUDES 1 night bed & breakfast Return travel from Hyde Park Free time in London
departure date
HOTEL TBC Your hotel will be confirmed at the time of booking.
LONDON THEATRE BREAK WEEKENDS
2 DAYS from £120
INCLUDES
1 night dinner, bed & breakfast Matineé performance of chosen show Free time in London Day 1 - We travel to London for the matineé performance of your chosen theatre show.
Sat 25 Nov Sat 02 Dec Sat 16 Dec
days
2 2 2
LONDON & HARRY POTTER
(from)
s/supp
£69 £69 £69
CALL CALL CALL
2 DAYS from £110
INCLUDES
Day 2 - Enjoy the morning at leisure in London, world renowned for its fashion, style and attractions.
HOTEL *** Your hotel will be confirmed 6 weeks prior to departure
LONDON THEATRE BREAK DATES & SHOWS
LOOK THEA OUT FOR M TRE B ORE COMI REAK DAT NG SO ES ON!
DEPARTURE DATE
DAYS
SHOW
PRICE FROM
Sat 15 Jul
2
Motown the Musical The Girls
£120 £140
Sat 22 Jul
2
42nd Street Aladdin
£145 £156
Sat 12 Aug
2
Phantom of the Opera Matilda
£129 £149
Sat 19 Aug
2
Motown the Musical Mamma Mia
£120 £145
Sat 09 Sep
2
Aladdin Lion King
£145 £145
Sat 16 Sep
2
Wicked Mamma Mia
£125 £150
1 night dinner, bed & breakfast Free time in London Entrance into the Warner Brothers Harry Potter Studios Day 1 – We visit London for in Watford to witness the free time. magical insight into the ‘Making of Harry Potter’. Day 2 – Today we visit the Warner Bros. Studio Tour *Itinerary subject to change
Holiday Inn ***, High Wycombe A comfortable hotel.
departure date
Sat 18 Nov Sat 09 Dec
days (from) s/supp
2 £110 £15 2 £110 £15
UPGRADE YOUR LONDON THEATRE BREAK WEEKEND! INCLUDES
1 night bed & breakfast at a 4* Central London Hotel Free time in London Evening performance of chosen show
le ilab s a v e a e’s d dat rson d a e e t gr Up selec per p 9 n o £19 m fro
departure date
Sat 25 Mar Sat 24 Jun Sat 29 Jul Sat 26 Aug
days (from) s/supp
2 2 2 2
£199 £199 £199 £199
£55 £55 £55 £55
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 2017 Festive Brochure 36pp.indd 17
17
1/23/2017 4:38:37 PM
4 DAYS from £119
4-DAY MYSTERY EXPLORER TOURS NEW TURKEY & TINSEL PACKAGE INCLUDED
Our sell out Mystery Explorers just got even better! Make the most of this amazing deal and leave the planning up to us! Enjoying all the same great benefits of a CoachStyle break this new Turkey & Tinsel break includes 99p bar offers, but the destinations we’re keeping secret!
Highlights of your stay Day 1 – We set off, but to where? All will be revealed during your departure! One thing we are certain of there will be 99p bar offers available at tonight’s hotel bar. Day 2 – 4 – During the next three days enjoy free time in two different destinations, but we’re not telling until you’re on tour!
INCLUDES
3 night dinner, bed & breakfast Turkey & Tinsel package 99p bar offers at hotel Guaranteed excursions to two different destinations
departure date
HOTEL ???
days
Mon 20 Nov Mon 11 Dec
Now that would be giving too much away!
4 4
(from)
s/supp
£119 £119
£45 £45
*Special requests cannot be guaranteed. No refunds will be given for unsuitable destinations
2016 SELL OUT TOURS! Make the most of an amazing deal and leave the destination up to us! Explore places you may never even have thought of… Enjoy the same great benefits of a CoachStyle break with unmissable deals - all you have to do is decide the date you wish to travel! You will find out your destination during your departure but in the meantime, sit back and relax while we plan your break for you!
“A wonderful weekend, two amazing places visited and plenty of time allowed in each destination. Exceptional value for the money paid” – Mrs. D Widdowson
2 DAYS from £49.95
MYSTERY EXPLORER DRINK OFFERS INCLUDES
Day 2 – After breakfast we will take you to another destination; the seaside? A big city? Or an attraction? Who knows!
HOTEL ??? departure date All will be confirmed during your departure, but for now...It’s top Sat 07 Oct Sat 11 Nov secret!
18 2017 Festive Brochure 36pp.indd 18
2 DAYS from £59.95
INCLUDES
1 night dinner, bed & breakfast 99p bar offers at hotel Guaranteed excursions to 2 different destinations Day 1 – Following your local pick up we drive you to a mystery location, but we can’t tell you where yet – all will be revealed during your departure.
FESTIVE MYSTERY EXPLORER MYSTERY GIFT
days (from) s/supp
2 £49.95 £15 2 £49.95 £15
1 night dinner, bed & breakfast Mulled wine & mince pies on arrival 99p bar offers at hotel Festive mystery gift for every passenger Guaranteed excursions to 2 different destinations Day 1 – We drive you to a mystery location, on arrival at the hotel enjoy a mulled wine and mince pie!
Day 2 – After breakfast we will take you to another destination; the seaside? A big city? Or an attraction? Who knows!
HOTEL ??? departure date All will be confirmed during your departure, but for now...It’s top Sat 02 Dec Sat 16 Dec secret!
days (from) s/supp
2 £59.95 £15 2 £59.95 £15
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 1/23/2017 4:39:04 PM
Soul & Motown Party Night: Leeds & York
NEW
2 days from £75
You don’t need to hear it through the grapevine – Soul & Motown is coming to CoachStyle for one night only! So, if you feel like dancing the night away, then join us on this entertaining short break with included excursions to Leeds & York.
STAYING AT...
Day 1 – Our first stop today is Leeds. Perhaps ‘Shop Around’ – the compact city centre is a shopper’s paradise! Later we prepare to dance ‘All Night Long’ at tonight’s Soul & Motown tribute night.
Set in a historic redbrick manor, this hotel is ideally located in close proximity to Leeds and York and offers free Wi-Fi.
Day 2 – After breakfast we visit York, feast your eyes on what this city is serving: great bars, gastro pubs and award-winning restaurants.
Party Night: Durham & York Let your hair down this Christmas and celebrate with friends and loved ones on one of our fantastic party nights with included excursions to Durham and York. Day 1 – To Durham for free time then onto the hotel for tonight’s party night entertainment. Day 2 – After breakfast we visit York: great bars, gastro pubs and awardwinning restaurants are all here for you to enjoy before we return home.
Holiday Inn Darlington Scotch Corner ***, Durham
INCLUDES...
Return coach travel 1 night dinner, bed & breakfast Soul & Motown tribute party night Free time in Leeds & York
Departure Date
Days
From
S/SUPP
Thu 07 Dec
2
£75
£14
NEW
2 days from £75 STAYING AT... Holiday Inn Darlington Scotch Corner ***, Durham Set in a historic redbrick manor, this hotel is ideally located in close proximity to Leeds and York and offers free Wi-Fi.
INCLUDES...
Return coach travel 1 night dinner, bed & breakfast Disco & entertainment at hotel Excursion to Durham & York
Departure Date
Days
From
S/SUPP
Sat 11 Nov
2
£75
£14
Call Callto tobook bookon on08456 0845666 6655 5544 44**or orvisit visitwww.coachstyle.co.uk www.coachstyle.co.uk 2017 Festive Brochure 36pp.indd 19
19
1/23/2017 4:40:09 PM
Christmas in 5 days from £399 Bournemouth & The New Forest
“Step into Christmas” and join us as we visit Bournemouth and the New Forest this Christmas. Wrap up with excursions to Salisbury, Lyndhurst and Brockenhurst. Plus our full Christmas package at the hotel is sure to fill you with Christmas cheer
STAYING AT...
Day 1 – We travel to our hotel in Bournemouth.
The Royal Bath Hotel & Spa Bournemouth was the first hotel in Bournemouth. Today, this classically styled hotel offers 3 hotel restaurants, a health spa and lovely sea views just moments from the seafront.
Day 2 – Today our driver will take you on a scenic drive through the New Forest, stopping at Lyndhurst and Brockenhurst where you can stock up on delicious produce or purchase some homemade gifts. Day 3 – Enjoy Christmas day in the warmth and comfort of our hotel where we have provided a full Christmas itinerary including; a traditional Christmas Lunch, afternoon tea and cake, an evening buffet dinner and evening entertainment playing late into the night. Day 4 – Full day excursion to Salisbury, a lively, modern city with plenty of bars and restaurants centred around a 750 year old Cathedral. Day 5 – After breakfast we begin our journey home.
20 20 2017 Festive Brochure 36pp.indd 20
Royal Bath Hotel ****, Bournemouth
INCLUDES...
ADULT ONLY BREAK ENJOYABLE SCENIC DRIVE
Return coach travel 4 nights’ dinner, bed & breakfast 1 Afternoon tea & cake 1 Christmas lunch Entertainment Scenic drive through the New Forest: Lyndhurst & Brockenhurst Excursions to Salisbury Departure Date
Days
From
S/SUPP
Sat 23 Dec
5
£399
£40
* Call Call to to book book on on 08456 08456 66 66 55 55 44 44* or or visit visit www.coachstyle.co.uk www.coachstyle.co.uk 1/23/2017 4:40:27 PM
Christmas on the Isle of Wight
We’re dreaming of a ‘Wight’ Christmas, so put on your best Christmas jumper and hop on board for a tour of the Island and visits to Newport, Ryde, Ventnor, Freshwater, Yarmouth and the Needles. Day 1 – After an early start we set sail to our resort in Sandown, a welcome drink and Mince Pies will be served on our arrival and our stay includes nightly entertainment. Day 2 – Today we travel inland to Newport, the Island’s capital and then to the seafront town of Ryde. Tonight’s dinner is served with a drink and followed by entertainment. Day 3 – Enjoy Christmas day at our hotel, our Christmas package today includes; a Christmas buffet, 3-course dinner served with a house drink and entertainment. Day 4 – After breakfast our driver will take you on a tour of the island, with stops at Ventnor, Freshwater, the Needles and Yarmouth – where you can shop the sales! Afternoon tea will be served at the hotel today. Day 5 – After breakfast we return home.
NEW
5 days from £419
STAYING AT... The Wight Bay Hotel, Sandown Situated in the seaside town of Sandown, this family-friendly hotel is just a 3 minutes stroll from Sandown Pier and boasts a bar and restaurant.
INCLUDES... ENTERTAINMENT AT HOTEL TOUR OF THE ISLAND Return coach travel 4 nights’ dinner, bed & breakfast Christmas package Entertainment 1 Afternoon tea Excursions to Newport & Ryde Tour of the Island: Ventnor, Freshwater, the Needles & Yarmouth Departure Date
Days
From
S/SUPP
Sat 23 Dec
5
£419
£40
* Call Callto tobook bookon on08456 0845666 6655 5544 44*or orvisit visitwww.coachstyle.co.uk www.coachstyle.co.uk 2017 Festive Brochure 36pp.indd 21
21 21
1/23/2017 4:40:49 PM
A Welsh Twixmas Break
If you wish it could be Christmas everyday then come along with us on this wonderful Twixmas break! This year we’re encouraging you to make the most of this time of year as we keep the spirit of Christmas alive with free time in Chester, Angelsey and a scenic drive through Snowdonia National Park. Day 1 – We stop off at the historic city of Chester for free time to explore its cobbled streets or grab some lunch before travelling to our hotel. Day 2 – After a hearty breakfast we take a scenic drive through the fantastic Snowdonia National Park, with stops at Llanberis, a small village at the foot of Snowdonia and Betws-Y-Coed, situated in a beautiful valley. Day 3 – This morning visit Angelsey where much of the coastline has been declared an Area of Outstanding Natural Beauty. After you’ve explored the beach, harbour and shops we return home.
Twixmas in Torquay Our fantastic Twixmas break in Torquay means the fun doesn’t have to stop between Christmas and New Year! Come away with us for nightly entertainment at our hotel and excursions to Paignton and Brixham. Day 1 – We travel to our hotel in Torquay. Day 2 – Enjoy a full day excursion to Paignton and Brixham. Paignton is home of the famous Paignton Zoo and Brixham is a pretty fishing town, home to cafés and bars. Day 3 – Free time in Torquay. After breakfast enjoy a leisurely walk along Torquay harbour, the heart of Torquay is surrounded by shops and food outlets. Day 4 – Return journey home.
22 2017 Festive Brochure 36pp.indd 22
3 days from £119 STAYING AT...
Beaufort Park Hotel ***, Mold
Set in beautiful north Welsh countryside this is the perfect hotel for our stay.
INCLUDES...
ENTERTAINMENT AT HOTEL Return coach travel 2 nights’ dinner, bed & breakfast Entertainment Free time in Chester & Angelsey Scenic drive through Snowdonia National Park
Departure Date
Days
From
S/SUPP
Thu 28 Dec
3
£119
NIL
NEW
4 days from £149 STAYING AT... Bancourt Hotel, Torquay The Bancourt Hotel is a traditional family-run seaside hotel located just a short walk away from the town.
INCLUDES...
ENTERTAINMENT AT HOTEL Return coach travel 3 nights’ dinner, bed & breakfast Entertainment Excursions to Paignton & Brixham Free time in Torquay
Departure Date
Days
From
S/SUPP
Wed 27 Dec
4
£149
NIL
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 1/23/2017 4:41:41 PM
A Scottish Hogmanay Scotland’s Hogmanay celebrations are the perfect way to welcome in 2018! With an unbeatable New Year’s package at our hotel and plenty to see and do including Loch Lomond and the Trossachs, we promise this New Year will be one to remember. Day 1 – We make our way to Scotland’s largest city; Glasgow. After free time we travel to our hotel where welcome afternoon tea will be served. Day 2 – Visit Loch Lomond and the Trossachs National Park boasting some of the most stunning scenery in the world. Later we return to the hotel for afternoon coffee and shortbread. This evening enjoy a special dinner followed by entertainment. Day 3 – Enjoy New Year’s Day at leisure in the village of Chryston. This evening’s dinner will be followed by a fun quiz. Day 4 – After a fantastic stay we wave goodbye and travel home.
New Year Celebrations in Blackpool Start 2018 on our great value party break in Blackpool! Celebrate with friends with an unbeatable New Year’s Eve package. Plus, excursions to Lytham St. Annes and Southport. Day 1 – We travel to our hotel. Day 2 – Excursion to the seaside town of Lytham St. Annes. Afterwards we return to the hotel to enjoy this evenings celebrations to welcome in the new year! Day 3 – Spend today at leisure in Blackpool - Britain’s favourite seaside resort! Tonight the celebrations continue with another evening of excellent entertainment at the hotel. Day 4 – We visit Southport before travelling home.
4 days from £299 STAYING AT...
Crowwood Hotel ***, Chryston, Glasgow
The newly refurbished hotel enjoys a relaxed out of town atmosphere and friendly staff.
INCLUDES...
NO SINGLE SUPPLEMENT Return coach travel 3 nights’ dinner, bed & breakfast Welcome afternoon tea 1 coffee & shortbread Entertainment Free time in Glasgow Excursions to Loch Lomond & Trossachs
Departure Date
Days
From
S/SUPP
Sat 30 Dec
4
£299
NIL
4 days from £299 STAYING AT... The President Hotel, Blackpool With a sea-view restaurant and a cabaret bar, we’re sure you’ll love this hotel as much as we do.
INCLUDES... NEW YEARS PACKAGE Return coach travel 3 nights’ dinner, bed & breakfast New Year’s Package Excursions to Lytham St. Annes & Southport Free time in Blackpool Departure Date
Days
From
S/SUPP
Sat 30 Dec
4
£299
NIL
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 2017 Festive Brochure 36pp.indd 23
23
1/23/2017 4:42:15 PM
New Year on the Isle of Wight
Enjoy a fantastic New Year holiday on the Isle of Wight, with a superb hotel package and an island tour with visits to Ventnor, Freshwater, The Needles and Yarmouth – there’s no better way to celebrate the New Year. Day 1 – After an early start we sail to our resort in Sandown our stay includes a New Year’s package with candle lit dinners and live entertainment. Day 2 – Our coach will take us on a tour of the Island: We visit Ventnor, freshwater, The Needles, and Yarmouth. We return to the hotel via Godshill to prepare for this evening’s New Year celebrations. Day 3 – After a leisurely breakfast perhaps head down to the beach for Sandown’s annual New Year’s Day Swim and witness the brave souls as they jump into the Ocean to raise money for Charity. Day 4 – After breakfast we return home.
NEW
4 days from £309
STAYING AT... The Royal Pier Hotel, Sandown Boasting a seafront location, the Royal Pier Hotel is within easy access to the town centre and features an indoor heated swimming pool with spa pool, Wi-Fi access and bar.
INCLUDES... NEW YEARS PACKAGE TOUR OF THE ISLAND Return coach travel 3 nights’ dinner, bed & breakfast New Year package Tour of the Island: Ventnor, Freshwater, the Needles & Yarmouth
24 2017 Festive Brochure 36pp.indd 24
Departure Date
Days
From
S/SUPP
Sat 30 Dec
4
£309
£30
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 1/23/2017 4:42:54 PM
COACHSTYLE EUROPEAN CONTENTS CHRISTMAS MARKETS & SHOPPERS Deals on Wheels: Duty Free Shopper NEW Reims Christmas Market NEW Rouen Christmas Market Christmas Markets on the Rhine
PAGE 26 27 27 28
SPECIAL EVENTS
PAGE
CHRISTMAS TOURS
PAGE
NEW YEAR TOURS
PAGE
NEW Disney’s Enchanted Christmas Christmas on the Rhine
New Year on the Rhine
26
JOINING YOUR HOLIDAY
30
FAQ’s 31 SKILLS HERITAGE 32 TRADING CHARTER
33-34
TRAVEL/HEALTH INSURANCE
35
SKILLS BRANDS 36
29
29
HAVE YOU HEARD ABOUT OUR AIR, RAIL & CRUISE HOLIDAYS? The Skills Group can act as an agent for all trusted and well-respected international tour operators. Our travel specialists can offer honest and impartial advice and find you a holiday anywhere in the world, that’s perfect for you. The tours contained in this brochure are just a sample of what we can offer so if you can’t see anything you’re looking for, get in touch with a member of our team or request our NEW 2017 Air, Rail & Cruise Brochure! (Pictured right)
Your perso nal invita tion to your
next holid ay from:
Our ABTA licensing also means that we can offer you financial protection so what are you waiting for? Visit us in any of our Skills shops today or call a member of our friendly travel experts on: 0115 9222 441
25 2017 Festive Brochure 36pp.indd 25
1/23/2017 4:43:02 PM
Deals on Wheels: Duty Free Shopper Hit the high seas on a shopping experience in almost ‘Duty Free Heaven’ as we take you to one of the best hypermarkets just across the English Channel. Shop until you drop, stock up on some Christmas Spirit and gifts and find the best bargains. Day 1 – We depart for Folkestone arriving at our hotel for 1 night dinner, bed & breakfast.
Return ferry sailing 1 night dinner, bed & breakfast Excursion to a French hypermarket
110 litres of beer; 90 litres of wine; 10litres of spirits; 800 Cigarettes; 1 KG smoking tobacco; 400 Cigarillos; 200 cigars
Disney’s Enchanted Christmas Unwrap the best Christmas gift this year at Disneyland® Paris - It’s a sleighfull of family Christmas activities sure to leave every member of your family merry long after the grand finale in Disneyland® Park.
Day 4 – With a smile in our heart we bid a fond farewell to our favourite Disney characters and retrace our steps back home.
26 2017 Festive Brochure 36pp.indd 26
Britannia Grand Burstin Hotel **, Folkestone
INCLUDES...
IMPORTANT DISCLAIMER: Maximum allowances per person:
Day 2 & 3 – Enjoy two fun-filled days in the Disneyland and Walt Disney Studios parks. Treat yourself to a souvenir at ‘Belle’s Christmas Village’, and be sure not to miss the ‘Dreams of Christmas’ Parade.
STAYING AT... Overlooking Folkestone Harbour, the Britannia Hotel offers cosy bedrooms, free Wi-Fi and views over the English Channel.
Day 2 – After breakfast we get underway with our plans for a fun-filled shopping spree. We cross the channel by ferry and continue onwards to make the most of the discounted goods on offer.
Day 1 – We start our fairy tale journey by crossing the channel and continue to Disney’s Santa Fe resort or Disney’s Newport Bay resort.
2 days from £89
Departure Date
Days
From
S/SUPP
Fri 17 Nov
2
£89
£20
Fri 01 Dec
2
£89
£20
NEW
4 days from £299 STAYING AT... Disney’s Hotel Santa Fe,
2 DAY DISNEY TICKET Disney Resort
Disney’s Newport Bay, Disney Resort The choice is yours!
INCLUDES...
Return ferry sailing 3 nights’ bed & breakfast Meal packages available - CALL Hotel upgrade available - CALL 2 day Disney park hopper ticket
Departure Date
Days
From
S/SUPP
Fri 10 Nov
4
£299
CALL
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 1/23/2017 4:43:38 PM
Reims Christmas Market Reims is regarded as the home to the very first Christmas market in France, today the market is considered to be one of the city’s most popular events! On this great value break we also enjoy a journey along the famous Champagne route. Day 1 – We cross the Channel and continue to our hotel in Reims France. Day 2 – Reims Christmas market is situated on the forecourt of the famous Cathedral and has become one of the most popular and largest Christmas markets in France! Explore the illuminations, animations, nativity scenes, fun fair and gourmet food stalls at leisure today. Day 3 – Today we follow the Champagne route. The Montagne de Reims route travels along the tranquil hillsides between Reims and Epernay, through one of the richest winegrowing areas in France. Day 4 – Bursting with festive cheer, or maybe that’s the Champagne, we begin our journey home.
Rouen Christmas Market
Enjoy the traditional Christmas markets in Rouen, where you’ll find local delicacies such as pancakes, waffles and Calvados (apple brandy). We also visit Honfleur and Deauville on this excellent value break.
NEW
4 days from £199 STAYING AT...
Ibis Reims Tinqueux *** Ibis Reims Tinqueux is located 2.5 miles from Reims Cathedral and features a restaurant, bar and Wi-Fi.
INCLUDES...
CHAMPAGNE ROUTE TRIP Return coach travel Return ferry sailing 3 nights’ bed & breakfast Full day excursion to Reims Christmas markets Journey along the Champagne route
Departure Date
Days
From
S/SUPP
Sun 26 Nov
4
£199
£70
NEW
4 days from £199
Day 1 – We cross the Channel and continue to our hotel in Rouen France.
STAYING AT...
Day 2 – We visit Rouen to enjoy the Christmas festivities of ‘Rouen givrée’ – Frosted Rouen! The Normandy city offers an inviting Christmas village located at the foot of the gothic Cathedral of Rouen, an ice rink and a big wheel.
The hotel is ideally located in the south of Rouen. It is 4.3 miles from the city centre and offers a buffet breakfast each morning and free Wi-Fi.
Day 3 – After breakfast we travel to the enchanting medieval town of Honfleur with history hidden around every corner you can explore the pretty harbour surrounded by narrow houses. We also visit Deauville, a beautiful seaside resort that oozes style. Day 4 – Bursting with festive cheer we start our journey home.
Ibis Rouen Parc des Expos Zénith ***, France
INCLUDES...
Return ferry sailing 3 nights’ bed & breakfast Full day excursion to Rouen Christmas markets Visits to Honfleur and Deauville
Departure Date
Days
From
S/SUPP
Sun 03 Dec
4
£199
£70
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 2017 Festive Brochure 36pp.indd 27
27
1/23/2017 4:44:01 PM
Christmas Markets on the Rhine
2016 SELL OUT TOUR
4 days from £185
FREE BAR AT HOTEL
Prepare for an utterly magical journey as we visit the Christmas markets in Rudesheim and Bonn. Home to the original Christmas market, the picture perfect towns and villages here provide an idyllic setting for our festive break and our hotel package includes 1-hour free bar on 2 nights and 2 nights’ of entertainment.
STAYING AT... Hotel Wagner **, Kamp-Bornhofen
“Rudesheim was excellent” – Mr & Mrs B Miller “Andreas was a very good host” – Mrs C Simms
Staying at the Hotel Wagner, you are assured of a warm welcome. This hotel is a long standing favourite amongst our CoachStyle customers.
Day 1 – Travelling south we cross the English Channel and continue to our hotel, on arrival the Wagner family welcome us with a Schnapps wine.
INCLUDES...
Day 2 – We visit Rudesheim Christmas market, the market square is home to Europe’s largest nativity scene, complete with life sized figures. Day 3 – Full day to Bonn, this modern, lively and cosmopolitan city on the banks of the Rhine is most famous for the birthplace of Beethoven. Day 4 – Bursting with festive cheer and Riesling (German wine) we start our journey home.
28 2017 Festive Brochure 36pp.indd 28
NEW ITINERARY FOR 2017 ENTERTAINMENT AT HOTEL Return ferry sailing 3 nights’ dinner, bed & breakfast 1 hour free bar on 2 nights Welcome Schnapps wine tasting 2 nights’ entertainment Excursions to Rudesheim & Bonn Christmas markets Departure Date
Days
From
S/SUPP
Thu 30 Nov
4
£185
£25
Thu 07 Dec
4
£185
£25
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 1/23/2017 4:44:37 PM
Christmas on the Rhine
CUSTOMER FAVOURITE
5 days from £299
This Christmas join us along-side Andreas and his family for another year at Hotel Wagner nestled in the picture perfect Rhine Valley. With an unbeatable Christmas package, including 3 nights’ of entertainment and visits to Rudesheim, Cochem and Boppard this Christmas tour is guaranteed to leave you full of festive cheer.
STAYING AT...
Day 1 – We travel to our hotel in Kamp Bornhofen, one of the most beautiful areas in Germany.
Enjoy your stay at the Hotel Wagner, this family-run hotel offers a wellness centre and entertainment.
FREE BAR AT HOTEL
Day 2 – Half day excursion to Rüdesheim. Day 3 – Celebrate Christmas day at leisure. Throughout the day you can enjoy a festive lunch and a candle-lit dinner followed by entertainment. Day 4 – Free time in Cochem & Koblenz. These two lovely towns are surrounded by natural beauty; Cochem is regarded as the most romantic part of the Moselle valley and Koblenz a 2000 year old town has an abundance of historical buildings. Day 5 – After a fantastic stay we retrace our footsteps home.
New Year on the Rhine
Celebrate the New Year in style alongside Andreas and his family at Hotel Wagner, with a dynamite New Year’s package including; a spectacular firework display, entertainment and visits to Rudesheim, Cochem and Koblenz it’s no wonder that our breaks to the Rhine Valley sell out year after year. Day 1 – We travel to Germany for a four night stay. Day 2 – Visit Rüdesheim. Home to many attractions such as the Drosselgasse lined with wine taverns and the ruins of Ehrenfels Castle. Day 3 – Enjoy free time in Cochem & Koblenz. Afterwards we return to our hotel to get ready to ring in the New Year with dinner, entertainment, music and fireworks. Day 4 – After a wonderful New Year’s Eve, we spend time at leisure relaxing in our resort. Day 5 – We retrace our footsteps back through Germany and into France where we board our ferry at Calais for our return sailing home.
Hotel Wagner, Kamp-Bornhofen
INCLUDES...
FREE BAR AT HOTEL*
Return ferry sailing 4 nights’ dinner, bed & breakfast Christmas lunch & dinner Welcome talk & Schnapps 3 nights’ entertainment Visit from Santa & gift Excursions to Rudesheim, Cochem & Boppard Departure Date
Days
From
S/SUPP
Sat 23 Dec
5
£299
£35
CUSTOMER FAVOURITE
5 days from £299
STAYING AT... Hotel Wagner, Kamp-Bornhofen
Enjoy an unforgettable stay at the Hotel Wagner, this familyrun hotel offers pretty views and entertainment.
INCLUDES...
ENTERTAINMENT PACKAGE Return ferry sailing 4 nights’ dinner, bed & breakfast Welcome schnapps 3 nights’ entertainment & fireworks on New Years Eve Excursions to Rüdesheim, Cochem & Koblenz
Departure Date
Days
From
S/SUPP
Fri 29 Dec
5
£299
£35
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 2017 Festive Brochure 36pp.indd 29
29
1/23/2017 4:44:58 PM
JOINING YOUR HOLIDAY
The easiest way to join your holiday coach is at one of our local pick up points.
PARK & RIDE - Choose to park at our Head Office which is staffed and secure 24/7 for an additional charge (see below). Located just off the M1, junction 26.
PARK & RIDE CHARGES PER CAR 2-3 Days £20
4-5 Days £30
6-10 Days £40
11+ Days £50
Park & Ride will now be available on selected 2 day breaks. (N.B. Parking is only available on 2 day break with the following symbol next to them: Park & Ride available on this trip
)
Booking and payment for this service must be confirmed at the time of making your holiday reservation as demand is high and spaces are limited to first come first serve. We will also ask for your car registration details at the time of booking.
PICK UP INFORMATION Our pickup points are designed to provide as many local connections as possible without creating long, drawn out journeys for the first passenger to get on the coach. We have 6 regular pickups for shorter tours an additional 5 are added for longer holidays. Each pickup has convenient parking nearby - call for more information. Please see all of our pickups below (if you can’t see a pickup local to you and you are looking to travel in a larger group please ask and we will do what we can to help). Pickup times will be advised at least 6 weeks prior to travel.
FREE FEEDER SERVICE
Please Note: At times we will use a feeder coach to transport you to a convenient pickup location - this is to save time and ensures that no one is waiting too long to begin their holiday!
6 convenient local pickups for 2-3 day tours Mansfield Arnold Nottingham Loughborough Derby Leicester
GOT A QUESTION?
Outside Argos, Walkden Street, NG18 1QN High Street Bus Stop, Leisure Centre Car Park, High Street, NG5 7EE Coach lay-by alongside Gala Casino, Mount Street, NG1 6HS The Amber Rooms, 15 The Rushes, LE11 5BE Derby Bus Station Bays 27 & 28, Morledge, DE1 2AY St Margaret’s Bus Station, Gravel Street, LE1 3AG
Our friendly team are happy to help!
5 additional local pickups for 4+ day tours Sheffield Chesterfield Beeston Long Eaton Bulwell
Call today 08456 66 55 44*
Pond Street (Opposite Penny Black Pub), S1 1AA Chesterfield Coach Station, Beckingham Way, S40 1TH Lace Road (Behind The Cricketer’s Pub), NG9 2NX The Green (Outside Wilkinson’s), NG10 2AB Skills Departure Lounge, Skills Head Office, Belgrave Road, NG6 8LY
EXTRA PICKUPS ON SOME TOURS
(calls cost 3p per minute plus your network provider’s standard charge)
Certain tours in this brochure will have the extra pickups below.
Look out for our extra pickup sign! These pickups will be added into the usual 2-3 day pickup route above
Additional pickups on selected 2 day tours Sheffield Chesterfield Alfreton Bulwell
Pond Street (Opposite Penny Black Pub), S1 1AA Chesterfield Coach Station, Beckingham Way, S40 1TH Hall Street Bus Station, DE55 7BU Belgrave Road, Bulwell, NG6 8LY
taxi pick up from your front door - For the ultimate in convenience and relaxation we can arrange to
collect and return you to and from the Skills Departure Lounge. There is a modest, additional charge for this service based on your post code location, please see the table below for the scale of charges. Terms and conditions apply.
post code areas
NG1, NG3, NG5, NG6, NG7, NG8, NG2, NG4, NG9, NG10, NG11, NG14, NG15, DE5, NG16 NG13, DE5, DE7, NG12, NG17, NG18, DE1, DE72, DE74, NG25, DE2, DE24, DE55, DE56, DE73, LE12, NG19, NG21,
cost £20 £35 £45 £55
Prices quoted are for return journeys. If your postcode is not featured in the above grid, then contact us to find out if you are eligible for our taxi pick up service. Please note that a larger supplement may apply. Price quoted is return journey, per taxi from one collection point as per the lead name on the booking. There is a charge of £10 for each additional pickup/drop off. We reserve the right to pick up additional holiday makers on route and may substitute another vehicle if appropriate. Taxi pickups must be booked and paid for no less than 28 days prior to departure. Taxi’s which are used on a Bank Holiday will incur a 25% increase to the cost per person.
30 2017 Festive Brochure 36pp.indd 30
1/23/2017 4:45:12 PM
FAQ’s 1) What documentation do I need to travel and will I be sent tickets? You can travel on your confirmation issued upon final balance payment. If your tour includes tickets i.e. event admissions they will be passed to you by your tour driver on the day of the event. 2) I’ve lost my holiday confirmation. How do I get a replacement? Call one of our friendly travel advisors on 0115 9770080 who will be happy to re-issue your documentation. 3) Will you send me a reminder of when my balance is due? No. It is your responsibility to make sure your payment is made on time. Failing to do so may result in your booking being cancelled. 4) Who do I make my cheque payable to? Please make cheques payable to ‘Skills Holidays’. 5) If I make changes to my holiday will I be charged? Yes. We charge an administration fee for any amendments made to your booking, please see Section 9 of our Trading Charter (pg. 33) for full details. 6) Is it compulsory to take travel insurance? It is a condition of booking that you have valid travel insurance. If you do not currently have a travel insurance policy, we do offer fully comprehensive policies (including cancellation cover), for all of our UK, Ireland and Continental Tours, starting from only £17 per person. 7) Why do I have to pay a single supplement? Many of the hotels we use charge a supplement for single rooms or double rooms used for sole occupancy. Unfortunately, this is standard practice within the hotel industry. We do offer a selection of holidays which do not carry a single supplement charge; early booking is highly recommended. 8) Can I reserve a seat on the coach? Yes. At the time of booking you will be advised on the availability of seating. You can pick your seat, which will be allocated to you throughout the duration of your holiday. Please note seat numbers do not apply on shuttle or feeder services. Please see T&C’s. 9) How much luggage can I take? One medium-sized suitcase per person (15kg). If you are travelling on a Continental tour we recommend that you bring an additional overnight bag with you. We do provide luggage labels so that your luggage can be quickly and clearly identified. 10) Am I able to bring my wheelchair or mobility scooter? Due to limited space we can only permit two wheelchairs or one wheelchair and a lightweight (15kg or less) mobility scooter per coach. Collapsible walking frames are included in this limitation. You must reserve a space at the time of booking and this will be confirmed in correspondence. We reserve the right to not carry wheelchairs or mobility scooters that are not booked in advance. Our driver is not able to assist with the loading of scooters. 11) Will there be a toilet on the coach and will there be comfort stops? Most of our coaches have toilet facilities (please see trading policy for more details pg. 33 and 34). On most of our tours there will be a comfort stop dependent on the time and distance travelled. Every 2-3 hours; your tour driver will be able to offer assistance. 12) Can I be picked up from my home? Yes. We offer a door to door taxi service which incurs an additional cost. See page 6 for more information. 13) Can I make requests to the hotel? Yes. We will take any requests at the time of booking and pass these onto the accommodation providers who try their best to grant any special requests. Please note that special requests cannot be guaranteed. All dietary/special needs requirements must be specified at the time of booking so that the necessary arrangements can be made. 14) Do I need a passport? A full British passport with 6 months validity from the departure date is required for Continental Europe. For holidays to Ireland, the Isle of Man or the Channel Islands, you are required to bring valid photo ID (such as a driver’s licence, passport or bus pass).
31 2017 Festive Brochure 36pp.indd 31
1/23/2017 4:45:24 PM
HERITAGE Skills has constantly developed, grown, and maintained itself as a market leader within the travel and tourism industry, becoming one of the most popular and famous coach companies in the region. Today the company is still a family firm, run by brothers Nigel Skill (Chairman) and Simon Skill (Financial Director) as well as Peter Hallam (Operations Director). Here’s a look back over how the Skills story began…
ESTABLISHED 1919
Skills Motor Coaches originated in Radford, Nottingham in 1919 and later became a limited company in 1958. Founded originally by Mr Arthur Skill who started using his lorry to collect fish from the early morning market. He later began carrying local miners to Bestwood Colliery and in 1921 he purchased a Crossley Charabanc - Skills’ first bus.
DRIVING FORWARD
Nigel and Simon Skill bought the firm in 1987. Continental tours were introduced in the late 1970s, and in May 2002, Skills Motor Coaches moved to Bulwell to a new larger headquarters building with a garage and workshops, bringing to an end the company’s long association with the city’s Radford district. Fast forward to 2017 and Skills are just two years away from their centenary celebrations and intend to continue to grow long into the 21st century!
Holidays Ltd part of the Skills Group
To request your FREE brochure from one of our other holiday brands please call us on: 08456 66 55 44* or visit www.skills.co.uk Off Rip ers Ou insi t de !
le
ty chS Co0a17 2 part
roup
lls G
e Ski
of th
Short breaks to Englan d&Euro pe
FROM £49.95
WW W.CO
2017 Brochure
copy 2 -
Copy.indd
ACH STYL
E.CO.UK 9/7/2016
1:03:57 PM
1
32 2017 Festive Brochure 36pp.indd 32
1/23/2017 4:45:57 PM
Terms & Conditions 1. Who are we? This Trading Charter/Booking Conditions are the standard trading conditions of Skills Motor Coaches Ltd (t/a Skills Holidays) [or Skills Travel Ltd (t/a Skills Day Out and Coachstyle) and Laver Holidays Ltd as appropriate]. Our full details and registered address are given at the end of these terms. 2. Why should I read these pages? Because it is very important. 2.1 Our Trading Charter forms a key part of our agreement with you and forms the basis of a legally binding contract between you as the lead name making the booking, anyone else in your party and us. 2.2 When you make this booking as the lead name you undertake that you have the authority to accept, and do accept, on behalf of your party the terms of these booking conditions. 2.3 This contract is made subject to the terms of these booking conditions, which are governed by English Law, and the exclusive jurisdiction of the Courts of England and Wales. 2.4 These contract terms and any financial guarantees will not apply to any holiday involving any type of flight. Instead, you will be supplied with the full booking conditions of the ATOL holder arranging your holiday. Your booking agent will have a copy or alternatively you can request one prior to booking your holiday from us. 2.5 If you were unaware of this trading charter before you made your booking and you are not happy to proceed with the booking now that you have seen it, within 7 days of receiving this trading charter you will need to give us written notice of your intention not to proceed with the booking and return any documentation provided by us or the travel agent with whom you booked. Your booking will then be cancelled and your monies will be returned in full, provided you have not commenced your travel. 3. How and when do you make a contract with us? 3.1 We welcome you making contact with us in a number of ways. You can write to us, phone us, use a nominated travel agent, e-mail or visit our website. 3.2 Whichever way you contact us the contract is only made when 3.2.1 your booking is entered on to our reservation system; and 3.2.2 We issue a booking confirmation in writing via letter or email. 3.3 We will send you, or your agent (if booked via an agent), the booking confirmation within 7 working days of receipt or such earlier time as may be agreed in writing. 3.4 Please check this confirmation very carefully to ensure all the information is correct and tell us, or your agent, within 14 days of issue of any errors. 3.5 In accordance with Regulations 27 and 28 of the Consumer Contracts Regulations 2013 relating to the supply of leisure activities for a specific date or period of performance, our trips are exempt from the online cancelation obligations set out in the Regulations and the Consumer Rights Act 2015. As such our own terms and conditions apply as stated. 4. Definitions – types of travel contract 4.1 “Day Trips” means any trip or tour where at the time of booking we intend that the duration of the tour or trip should not exceed 24 hours and we do not intend any hotel or similar sleeping accommodation to be included within the facilities offered. 4.2 “Package” means a booking of at least two of the following components, when the service covers a period of more than twenty-four hours and/or includes overnight accommodation:• transport • accommodation • Other tourist services not ancillary to transport or accommodation and accounting for a significant part of the package. 4.3 “Holidays” includes any Day Trip or Package. 5. How is your money protected? 5.1. Packages: The Code of Conduct of the Bonded Coach Holidays Group (“BCHG”): We subscribe to the Code of Conduct of the Bonded Coach Holidays Group (“BCHG”) of the Confederation of Passenger Transport UK (“CPT”). BCHG requires a bond to be taken out to provide protection for money received for your Package in the unlikely event that a Member cannot, for financial reasons, carry out their obligations to their passengers. 5.2 Packages: BCHG Consumer Guarantee - The BCHG guarantees to bona fide customers that in the event of failure of a bona fide Member, it will: • wherever possible, arrange for the Package to be completed; • where failure occurs after a Package has begun, arrange for customers to be returned by an appropriate means of transport to their UK area of departure; • If the Package cannot be completed as booked, to reimburse booking payments received by us, subject to taking into account and withholding an appropriate amount if any part of the Package has already been provided (including any substituted service). 5.3 Day Trips: Please note - the Code of Conduct and the Consumer Guarantee of the BCHG only applies to Packages and does not apply to Day Trips. 5.4 Credit card payments: However in the case of both Packages and Day Trips where you have booked any services using a credit card it is likely that you would have recourse against the credit card provided in the event services are not supplied in whole or in part. 6. When do I need to pay for my holiday and how much? 6.1 Deposits for Packages: At the time of booking for a Package you will need to pay a deposit for each person named on the booking. 6.2 Full payment due for Day Trips: At the time of booking you will need to pay the full amount of the day trip. 6.3 Alterations of price: We reserve the right to alter the prices of any of the holidays that we advertise. At the time of booking you will be told the current price of the holiday. 6.4 Your commitment: You can book by paying a deposit for each person named on the booking. 6.5 Our commitment: We are not committed to the booking until such time as we provide you with our confirmation of booking in the form of a booking confirmation in writing via letter or e-mail. 6.6 Packages - Balance Due: • For Packages our commitment is always conditional upon any balance being paid 6 calendar weeks/42 calendar days prior to your UK coach holiday scheduled departure unless otherwise stated on your confirmation of booking (“the balance due date”). All other European coach holiday and tours inc Ireland are payable 8 calendar weeks/ 56 calendar days prior to the scheduled departure. • If you book within our balance due period you will need to pay the total Package cost at the time of your booking. • Where you use an agent, they may require you to pay them earlier than this date and will advise you separately of their balance due date. • If you do not pay the outstanding balance for your Package on or before the date when it is due we may cancel your booking and you will be required to pay the cancellation charges detailed below. • The date of cancellation will normally be the date when your confirmation in writing that you intend to cancel is received by us or 15 days after the balance due date, whichever comes first. A. Deposits payable at booking (unless otherwise stated on confirmation of booking) Travel Duration Day Trips booking Packages of 2 days or less Packages of 3-8 days Packages of 9 days or more
Deposit Not applicable - full price payable at time of £30 per person £50 per person £70 per person
B. Balance Due For Day Trips the full price is payable at the time of booking. For Packages the balance is due in full 6 calendar weeks/42 calendar days prior to your scheduled
departure unless otherwise stated on your confirmation of booking. Please note an additional charge will be made on all credit card payments for deposits and balances (currently 2.75%). These charges are in line with consumer rights (payment surcharges) regulations 2012 and cover the necessary administration charges covered by the company for processing credit card payments. No additional charge is applicable when using a debit card. C. Optional Items Where optional items form part of a holiday (such as excursion, theatre or other attraction tickets) and are purchased by us payment for such optional items is payable in the case of Day Trips at the time of booking and in the case of Packages a higher deposit may be payable. This will be advised at the time of booking. The costs of optional items including entrance/attraction tickets will not normally be refundable or transferable upon cancellation by you. Refunds may be given in specific circumstances but these are at the discretion and may depend on the company receiving a refund from the supplier. In the event of any cancellation by the company, a full refund will be given. 7. If I use an agent who does my money belong to? Your agent will hold your deposit on your behalf until we issue a booking confirmation. The agent then holds this money on our behalf. The agent holds the balance you pay on our behalf until the date the balance is due. The agent will then forward this to us. 8. Can we change the price of your holiday after we have issued the Booking confirmation? 8.1 Yes we can. However this is done only in very limited circumstances and not within 30 days of your departure. 8.2 The price of your holiday can be varied due to changes in:• Transportation costs such as fuel and/or fuel tax, ferry operator fares and tolls, embarkation or disembarkation fees at terminals; • Exchange rates applied to the particular holiday booked; or • Dues and taxes including changes in VAT or any other Government imposed charges. 8.3 In the case of any variation described above, an amount equivalent to 2% of the price of your holiday, which excludes insurance premiums and any amendment charges, will be absorbed by us. 8.4 If this means that you would have to pay an increase of more than 10% of the price of your holiday before increase, you have a choice between 2 options:Option A: You may cancel the holiday and receive a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your revised invoice. Option B: Alternatively, you can accept an offer of an alternative comparable holiday of equivalent or superior quality, if available, or an alternative holiday of lower quality, if available. You may then transfer payment made in respect of the original holiday to the alternative holiday. If the cost of the alternative holiday is less than the original holiday, the difference in price will be refunded. 8.5 We calculate the price of your holidays using the exchange rates quoted by the Bank of England on 24th May 2016 using the following currencies: Pound Sterling for UK and Channel Island arrangements and Euro for other arrangements. 8.6 Please note that travel arrangements are not always purchased in local currency and some apparent changes in currency exchange rates have no impact on the price of your Package due to contractual and other protections in place. 8.7 If any additional sum has been paid for your holiday under Clause 8.2 above and there is subsequently, and more than 30 days prior to your scheduled departure date, a reduction in the base costs of your holiday as a consequence of matters set out in Clause 8.2, we will refund to you that portion of the additional sum paid to reflect the reduction in base costs. 8.8 We reserve the right to increase or decrease prices of unsold holidays and insurance at any time after brochure publication as our costs change and exchange rates fluctuate, or to correct errors. Current prices of our holidays and travel insurance cover are shown on our website and are also available by telephone. Please ensure you have checked the price of any holiday and travel insurance cover you are interested in before making your booking. 8.9 From time to time, we may reduce the rate of a holiday you already booked on as part of an ad hoc promotion or discount. In this situation you will not be entitled to the difference in the amount of money originally paid for the tour and promotional discount rate. 9. Can I change my holiday arrangements? 9.1 After we have issued our booking confirmation we will do our best to accommodate any changes you may want to make but we cannot guarantee to do so. 9.2 Any proposed changes must be notified to us in writing or at the office at which you made your booking. Changes can only be made by the lead booker / the person who signed the booking confirmation form. 9.3 If we are able to make the changes an amendment fee will be payable of £10 per booking for Day Trips and £20 per booking of each date for all other holidays plus any additional charge for the facilities requested. 9.4 The costs of making a change increase the closer to the departure date you want to make it. Some arrangements, like particular types of tickets, cannot be changed without paying a cancellation charge of up to 100% of the cost of the ticket (see Clause 6 and 12). 9.5 Any significant alteration by you after the balance due date will be treated as a cancellation of the original booking and will be subject to the cancellation charges detailed below. A significant alteration would include a change of departure date, holiday or hotel, or number of people travelling. Please note that it is not possible to transfer any holidays or day trips to the following calendar year. 10. Can I transfer my booking to someone else? 10.1 You can transfer your booking to someone else (“the transferee”) provided you give us reasonable notice. 10.2 The transferee must be able to satisfy all the conditions for the holiday and a change cannot normally be made later than 7 days prior to departure. 10.3 We will make an administration charge of £10 per person for Day Trips and £20 per person for every transfer we make plus any reasonable additional costs caused by the transfer. 10.4 You as transferor of the booking must also return any tickets or vouchers that you have received. 10.5 You and the transferee will each remain responsible for ensuring that the holiday is paid for by the balance due date. 10.6 Please note: Travel insurance is not transferable and optional items specifically purchased by us for you may not be transferable. 11. How can I cancel my holiday? 11.1 You, or any member of your party, may cancel a booking at any time provided that the cancellation is made by the lead name on the booking and is communicated to us in writing or e-mail via the Head office. It is the responsibility of the lead passenger to ensure cancellations letters are received and no cancellation will be binding until such a time it is formally acknowledged by us in writing 11.2 You will have to pay cancellation charges set out in the scale below to cover our estimated loss resulting from the cancellation. If you are insured against cancellation you may be able to recover the charges from your insurers. 11.3 Your cancellation will take effect from the date we receive your written confirmation of your cancellation and it has been acknowledged. We will not be responsible for the loss of any cancellation letter or e-mail which is beyond our control. You must also return any tickets or vouchers that you have received along with your cancellation correspondence. 11.4Please note: A reduction in room occupancy may increase the charges for the remaining passengers on the booking by the application of supplements for low occupancy of rooms.
12. Scale of Cancellation Charges for holidays Period before departure within which written notification is received Amount of cancellation charge shown as % 41 days or more Loss of deposit 40-36 days 40% 35-22 days 60% 21-14 days 85% 13 days or less 100% 12.1 Scale of cancellation charges for Day trips Period before departure within which written notification is received Amount of cancellation charge shown as % More than 7 days 50% 7 days or less 100% 13. What happens if we change your holiday? 13.1 The arrangements for your holiday will usually have been made many months in advance. Sometimes changes are unavoidable and we reserve the right to make them. Most of these changes are likely to be minor and we will do our best to keep you informed. 13.2 If, after booking and before departure, we make a significant change to your holiday you will have the option of withdrawing from the holiday without penalty or alternatively you may transfer to another holiday without paying an administration fee. In either case we will pay you compensation according to the scale set out below. 13.3 A significant change includes (but is not limited to) a change in departure time or return time of more than 12 hours, a change of departure point, location of resort or quality of hotel, (excluding single overnight hotels on Packages where the quality of the hotel is comparable), a change of mode when crossing the Channel or, the specification of the coach. 13.4 If you withdraw from the holiday because we have made a significant change or if we have to cancel your holiday for any reason other than non-payment on the balance due date by you, we will offer you the choice of either:• A comparable replacement holiday if available; or • A replacement holiday of lower quality together with a refund of the price difference; or • A full refund of the money you have paid. 13.5 When we have notified you of the changes and options available, you must tell us your decision as soon as possible and within any timescale we may need to set bearing in mind the need to safeguard the holiday arrangements of other customers. 13.6 If we have to cancel your holiday at any time, we are only liable for monies you may have paid to us at the time of cancellation and for the compensation as detailed in the scale below. 14. Scale of Compensation 14.1 We will pay you compensation for significant changes on the following scale: Period before departure in which significant change is notified to you or your agent Amount per person More than 56 days Nil 29-56 days £10 15-28 days £15 8-14 days £20 0-7 days £25 14.2 Payment of compensation according to the scale set out above will not affect your statutory rights. 14.3 If, prior to departure, we make a significant change to your holiday arrangements or cancel your holiday we will pay you compensation on the above scale unless:• the holiday is cancelled because the number of persons who agreed to take it is less than the minimum number required, and you were informed of the cancellation in writing within the period indicated in the description of the holiday; or • the holiday is changed or cancelled by reason of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. These circumstances include for example war or threat of war, riot, civil strife, terrorist activity, industrial disputes, fire, quarantine, epidemic or health risks, natural or nuclear disasters, port and terminal closures, adverse weather conditions and Force Majeure 14.4 If, after departure, we need to make a change to a significant proportion of your holiday we will do our best to make suitable alternative arrangements at no extra cost to you. If it proves impossible to make suitable alternative arrangements, or if you have reasonable grounds for refusing the alternative offered, we will arrange transport back to your point of departure, or to an alternative location that we agree to. 15. What is the extent of our liability? 15.1 Your contract with us will be performed with reasonable skill and care. 15.2 We accept responsibility if you or any member of your party is killed or injured as a result of an activity forming part of your holiday arrangements which you booked with us before your departure; or if any part of your holiday arrangements, booked with us in the UK, is not as described in the brochure or not of a reasonable standard but only if the failure in your holiday arrangements or any death or personal injury is due to any fault on our part or that of our agents or suppliers whilst acting in the course of their employment. 15.3 We do not accept responsibility for such failure, death or personal injury if 15.3.1 this is not caused by any fault of ours or of our agents or suppliers; or 15.3.2 this is caused by you or someone not connected with your holiday arrangements; or 15.3.3 this is due to unusual or unforeseen circumstances which, even with all due care, we, or our agents or suppliers, could not have anticipated or avoided; or 15.3.4 This is due to an event which we or our agents or suppliers, even with due care, could not foresee or forestall. 15.4 For claims which do not involve personal injury, illness or death, the most we will have to pay if we are liable to you is limited to the price that the person affected paid for their holiday (not including insurance premiums and amendment charges). We will only have to pay this maximum amount if everything has gone wrong and you have received no benefit from your holiday. 15.5 If you or any member of your party is killed, injured or becomes ill as a result of transport by ship, train or coach, any liability (if any) which we or any carrier may have to pay compensation is limited in line with the applicable conventions, namely the Athens Convention (applies to transport by ship), the Berne Convention (applies to transport by rail) and the Geneva Convention (applies to transport by road). You can get copies of the relevant conventions from the Internet. You should also note that these conventions may limit or remove the carrier’s liability to you and the amount which the carrier has to pay you. 15.6 If we make any payment to you or any member of your party for death, personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to take action against the person or organisation responsible for causing the death, personal injury or illness and you will be obliged to cooperate with us in taking such action. 15.7 Our suppliers (such as accommodation or transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. We may take the benefit of such booking conditions where any claims are brought against us. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier. 16a. What do I need to do if I wish to complain? 16.1 If you have a complaint during your holiday you should tell the driver/ representative or supplier at the earliest opportunity so that they can do their
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 2017 Festive Brochure 36pp.indd 33
33
1/23/2017 4:46:02 PM
Terms & Conditions utmost to resolve the problem immediately. 16.2 If, on your return from holiday, you are dissatisfied you should write to us within 28 days. You will need to quote your booking reference number. We will be unable to investigate any complaint received more than 28 days after your return from your holiday. 16.3 If you do not tell us at the earliest opportunity about a problem giving rise to your complaint we cannot take steps to investigate and rectify it. In deciding how to respond to your complaint we will take into account the date you first drew the problem to the attention of our driver/representative or supplier. Letters to be received within 28 days of your trip or holiday return. 16.4 Questionnaires are provided at the end of tours to gauge general customer satisfaction however any comments made on the from will not be regarded as a formal complaint 16b. If I do not agree with your decision can I request arbitration? If we cannot resolve your complaint amicably you may request that the dispute is referred to an arbitration scheme established by the Confederation of Passenger Transport UK (CPT). Please note: this scheme does not apply to claims that arise mainly in respect of physical injury or illness or the consequences of any illness or injury. 17. Children 17.1 Our Day Trips (without accommodation) and our Packages (with accommodation) may not be suitable for children (i.e. those under the age of 18). 17.2 It is in our absolute discretion whether a child (under the age of 18) is to be accepted on our Day Trips or Packages. 17.3 If in our absolute discretion we agree to accept a child on our Day Trips or Packages:17.3.1 The child must be accompanied at all times by a full fare-paying adult either a parent or other person with parental responsibility for the child, or by an adult who has been given written permission to accompany the child by such person. 17.3.2 Infants under 2 years of age, when on a coach, must at all times sit on the lap of the accompanying adult, and must be provided by the adult with an approved restraint device which must at all times be securely fitted by the adult. 17.3.3 Children aged over 2 years but who have not yet reached 12 years or 135cm in height must be provided with a suitable child restraint by the accompanying adult. 17.4 There may be a reduction in the cost of the holiday when a child travels with an adult. Please see our brochures for details of such arrangement. Such a reduction may apply when the child is under 2 and does not occupy a coach seat of its own. 18. Coach seating 18.1 We seek to provide coach travel as described in our brochures or advertisements but we reserve the right to substitute suitable alternative arrangements and vehicles, and to vary seating configurations should this be required. 18.2 We will seek to fulfil, where possible, a passenger’s preference for a particular type of seat where this is communicated to us in writing at the time of booking. However we cannot guarantee that such a preference will be fulfilled or that passengers on the same booking will be able to sit together for the whole or part of any holiday. 19. Hotel Facilities 19.1 We constantly strive to offer hotels of an appropriate standard as part of our Packages. 19.2 However some hotel facilities, such as indoor or outdoor swimming pools or leisure facilities may from time to time be withdrawn or not be available for example for routine maintenance or be subject to seasonal availability. 19.3 The provision of hotel facilities cannot therefore be guaranteed. 20. Health & Safety on holiday 20.1 In countries outside the UK, standards of infrastructure, safety and hygiene may be different or lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. 20.2 Further information can be obtained from your GP or from your travel agent who can provide you with the leaflet “Health Advice for Travellers” published by the Department of Health. 20.3 Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period of time. If you are planning to undertake a bus or coach journey of more than 3 hours you should consult your doctor if you have ever had DVT or pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, a stroke, heart or lung disease or if you have had major surgery in the past 3 months. We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel. 20.4 During the journey we will endeavour to provide comfort stops as frequently as possible. Comfort stops are necessary both for your comfort and for the health and safety of our coach drivers and employees. During these stops you are encouraged to get off the coach and walk around. Exercise reduces any discomfort which may be caused by periods of immobility. During any journey you should drink alcohol only in moderation as it leads to dehydration. 21. Disabilities and medical problems 21.1 Should you or a member of your party have any medical condition or disability that may affect your/their holiday or that of other passengers, you must provide full written details to us at the time of booking. This should include a full description of the medical condition and/or disability, of any disability aids/medical equipment you may be intending to bring on holiday and of any other matters which may be relevant to your participation in the holiday. This is so that we can advise you of the suitability of the holiday. This applies whether the booking is made on-line, in person, in writing, or by telephone. If medication is required we advise you to take reasonable and responsible steps to ensure your medication is kept closely at all times; this includes storing it in hand luggage as opposed to underneath lockers on the coach. 21.2 If a particular issue is identified, we reserve the right to request a doctor’s certificate confirming that the passenger is fit for travel and reserve the right to refuse any booking or to cancel any booking in the absence of such doctor’s certificate being produced upon request. 21.3 If a passenger requires personal assistance (for example but not limited to assistance with embarking, disembarking, feeding, dressing, toileting, mobilising, stowing medical or mobility equipment) then this passenger must travel with an able bodied companion/carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Unfortunately coach drivers/tour managers are unable to offer such assistance. 21.4 Whilst we will make every reasonable adjustment to do so, if we are unable to accommodate the needs of a passenger or believe that the medical condition or disability of a passenger is likely to adversely affect other passengers, we reserve the right to decline or cancel the booking. 21.5 We also reserve the right to cancel any holiday and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time the booking is made and subsequently decide that we are unable to accommodate this passenger. This applies whether we advise that we are unable to accommodate a passenger either before departure or during the holiday and if this occurs during the holiday then we will seek the additional costs in so far as we choose to return the passenger home. 21.6 Please note: Our coaches have limited accommodation space for wheelchairs. We are generally only able to accommodate either 2 folding wheelchairs or 1 folding wheelchair and 1 light dry cell motorised wheelchair/mobility scooter (weight not exceeding 15kg) per coach. You must check at the time of booking as to available space for your device and such devices can only be carried when we have confirmed our ability to carry the device on your booking confirmation. We reserve the right not to carry such devices where space has not been pre-booked. 22. Force majeure 22.1 Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation where the performance of our contractual obligations is prevented or affected (for example but not limited to delay, cancellations, change of itinerary, change of accommodation, change of transport)
34 2017 Festive Brochure 36pp.indd 34
by “Force Majeure”. 22.2 Force Majeure means an event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid and is therefore an event beyond our or the supplier’s reasonable control. 22.3 These events include but are not limited to strikes, riots, political/civil unrest, government acts, hostilities, war, threat of war, terrorist activity or threat of terrorist activity, industrial disputes, natural or nuclear disaster, fire, flood, tornadoes, hurricanes, transportation and mechanical problems, airport closures, and severe weather conditions. 22.4 We suggest that you take out adequate travel insurance to cover such eventualities. 22.5 In the unlikely event that the performance of our contractual obligations are prevented or affected due to Force Majeure after departure, we regret we will be unable to make any refunds (unless we obtain any from our suppliers). Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. For your safety, we will follow the advice given by the Foreign Office. 23. Passenger behaviour 23.1 We want all our customers to have a happy and carefree holiday. 23.2 But you must remember that you are responsible for your behaviour and the effect it may have on others. 23.3 If you or any member of your party is • abusive or disruptive; or • behaves in a way which, in our reasonable opinion, could cause - distress, damage or injury to others; or - affect their enjoyment of their holiday, or - damage to property, We have the right, after reasonable consideration, to terminate your contract with us. If this happens we will have no further obligations or liability to you. 23.4 The coach driver and tour manager (and where appropriate the ship’s captain, or authorised official of other means of transport) is entitled to refuse you boarding and/or to disembark you, if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive or are causing distress. 23.5 If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges according to the scale in clause 12. If the refusal is on the return journey we have the right to terminate the contract and will have no further obligations or liability to you. 24. No smoking 24.1 We operate a strict no smoking/alcohol policy on all our coaches, including E-cigarettes. 24.2 We appreciate the co-operation of smokers and remind them that frequent journey breaks are made and bookings are taken on this understanding. 25. Other restrictions 26.1 You must not use mobile phones or other electronic devices on the coach in a manner which, in the reasonable opinion of the coach driver or tour representative, might annoy, or distress other passengers or distract our driver. We would request that mobile phone devices only be used on the coach in the case of emergency. 26.2 You must not consume alcohol on the coach. 26.3 We accept no responsibility if you leave or lose your luggage or your luggage gets lost or damaged in transit for any reason 26.4 If the air conditioning or Washroom on the allocated vehicle is not operational, then no refund will be made. 26. Pets We do not allow pets to be taken on our holidays. Registered Assistance Dogs will normally be accommodated on UK holidays but not on overseas holidays. 27. Pick up point, itineraries, travel documents and passport 27.1 You should check with us between 7 and 14 days prior to your scheduled departure to ensure that the departure point and departure time for your holiday has not been changed. 27.2 You are solely responsible for ensuring that you are at the correct departure points, at the correct time, with the correct documents (including where appropriate original tickets, identification and travel documents and passport). 27.3 We cannot be held liable for any loss or expense suffered by you or your party because of the absence of such documents or your late arrival at the departure points. 27.4 If you are a British citizen travelling outside the United Kingdom you must have a full UK passport valid for a minimum of 6 months after your scheduled date of return. 27.5 Non-UK citizens must seek passport and visa advice from the consulates of the countries you plan to visit prior to making a booking for one of our holidays. 27.6 The name on the passport/travel document must match the name on the ticket. If someone in your party changes their name after the booking is made you must tell us immediately so that we can issue the ticket in the new name. 27.7 When you have paid the balance we will send you or you’re booking agent all the necessary travel labels so that you receive them in good time for your holiday. 27.8 Certain travel documents may have to be retained by us and your driver/courier will then issue them to you at the relevant time. If you lose a travel document after it has been issued to you we will require you to meet the direct cost charged by the carrier/supplier for the issue of a duplicate or replacement. 27.9 We reserve the right to modify itineraries to conform to advice and requests from the competent authorities in the United Kingdom and any other sovereign state through which the tour will operate. Included excursions are detailed on the relevant brochure page and refunds will not be made for any excursion not taken. 27.10 Optional excursions may be booked and paid for in resort but these will not form part of any Package booked with us. 27.11 Admission fees to events, shows, buildings, grounds etc. are not included in the price of the holiday unless expressly stated on the relevant brochure page. 28. What happens if you are delayed? 28.1 We do not accept liability for delay. For the avoidance of doubt, we shall endeavour to fulfil but do not guarantee:28.1.1 Departure times; 28.1.2 Arrival times; 28.1.3 Pick up times; 28.1.4 Drop-off times; or 28.1.5 Connections. 28.2 Your travel insurance may cover you for expenses caused by some delays. 28.3 In addition where you are delayed for more than 12 hours in any 24 hour period we will seek to minimise any discomfort and where possible, arrange for refreshments, meals and accommodation. 29. Do I need to take out travel insurance? 29.1 We strongly advise all our customers to take out travel insurance to cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges for all holidays both within and outside the UK. 29.2 You do not need to take out our travel insurance but you should have insurance, which is at least as good as, or better than, the insurance we offer. If you do not have adequate insurance and require our assistance whilst on holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may choose to incur on your behalf which would otherwise have been met by insurers. 29.3 We strongly recommend you obtaining a European Health Insurance Card (“EHIC”) for all holidays within the EU. 30. What assistance will you give me if things go wrong when it is not your fault? 30.1 If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your Package travel arrangements or an excursion arranged through us in the UK, we may, at our discretion, offer advice, guidance and assistance. 30.2 Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. 30.3 Our consent will be given subject to you undertaking to assign any costs and
benefits received under any relevant insurance policy to ourselves. We limit the cost of any assistance we may, in our discretion, choose to give to you and any member of your party to £5000 per party in any event. 31. Special/Additional needs 31.1 Please note hotels may not provide adequate facilities for guests with mobility problems or who suffer from other disabilities. 31.2 Whether the holiday is within the UK or overseas you are required to notify us before you book, and to confirm in writing, if you or any member of your party has special needs or suffers from any disability (see Clause 21 above). We are keen to plan arrangements for your holiday so that special needs and requests can be accommodated as far as possible. 31.3 If you will need assistance or special facilities in the hotel, or may have difficulties in taking part in excursions, embarking or disembarking or travelling on the coach or other means of transport you, must let us know at the time of your booking. 31.4 Not all the holidays in this brochure may be suitable for you. We want you to enjoy your holiday and will try to help you select an appropriate trip. 31.5 If you need advice or further information either you or your booking agent should contact us. 31.6 However, we cannot be held responsible whether for disappointment, distress or otherwise should you decide to travel and then find the holiday itinerary unsuitable for your own personal mobility. 32. Special/Additional requests 32.1 If you or anyone on your booking has a special request (including dietary requirements) please tell us in writing before booking, or as soon as you are medically advised, and send us a copy of the diet. 32.2 We will notify the hotel or hotels on your holiday. 32.3 However please note that some hotels may not have facilities to cope with special diets and we cannot be held liable for their failure to do so. 32.4 Where we think that a hotel is likely to be unable to cope with a special diet, we will tell you prior to your booking confirmation being issued so that you can exercise your right to cancel your holiday booking without charge. 32.5 Any extra costs incurred must be paid to the hotel by you prior to departure from the hotel. 32.6 You should also detail any other requests, for example, low floor rooms, showers as opposed to bath, particular rooms or locations on the special requests section of the booking form or on your internet booking form. 32.7 For any booking made by telephone, you must confirm to us in writing the special request. 32.8 We will pass your request to the relevant supplier but this does not necessarily mean that your request will be fulfilled. 32.9 If a request can be fulfilled you may incur an extra charge payable either to us or direct to the hotel. 32.10 Please note that requests cannot be guaranteed unless we confirm on your booking confirmation that this is guaranteed. 33. Single Occupancy 33.1 Single occupancy of rooms when available may be subject to a supplementary charge and this will be shown on the brochure page. 33.2 Although some tours featured in our brochures have no single supplement, spaces are limited and therefore sell quickly. 33.3 However, additional single rooms may be requested but will be subject to availability and a charge made by the hotel. 33.4 We reserve the right to change single supplement charges at any time in response to demand or hotel rates. You will be advised at the time of booking. 34. Entertainment Some of our hotels arrange additional entertainment. Where this is part of the holiday details are given on the respective brochure page. Where it is not specified it may still be available but is at the discretion of the hotel and is not guaranteed. It may be withdrawn if there is a lack of demand or for operational reasons. 35. Lost Property 35.1 Luggage and personal belongings are carried at all times at the owner’s sole risk and we are not responsible for any property or equipment either left on the coach (whether the coach is unattended or the coach driver is present) or lost elsewhere during your holiday. 35.2 Any items of lost property found by or handed to us will be held for a maximum period of 1 month following the date of the tour after which they will be disposed of or sold without further notice. If you request the return of lost property via the post, you will be expected to cover the cost of postage and packaging prior to the items being returned. 36. Data Protection Act 36.1 In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we, and your travel agent, need to use the information you provide such as name, address, email address, any special needs/dietary requirements etc. 36.2 We take full responsibility for ensuring that proper measures are in place to protect your information. 36.2.1 We may pass the information on to companies within our group and must pass such information on to the relevant suppliers of your travel arrangements such as hotels, transport companies etc. 36.2.2 The information may also be supplied to others for example, security or credit checking companies and public authorities such as customs/immigration if required by them, or as required by law. 36.2.3 Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. 36.2.4 Subject to the above we will not, however, pass information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary or religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. 36.2.5 In making this booking, you consent to this information being passed on to the relevant persons. 36.2.6 Please note that where information is held by your travel agent, this is subject to your agent’s own data protection policy. You are entitled to a copy of your information held by us. If you would like to see this please contact us. We retain your full contact details and other information in secure files and electronic storage facilities. We may use this information to contact you by mail, telephone or electronic means. We will provide you with details of other goods and services including those of selected third parties. If you do not wish to receive further information about products and services please write to our data controller. 37. Publication date and details This brochure was printed in the United Kingdom in September 2016 on behalf of Skills Motor Coaches Ltd (t/a Skills Holidays), Registered in England No. 00612324 whose registered office is Belgrave Business Park, Belgrave Road, Bulwell, Nottingham NG6 8LY. [Or as appropriate Skills Travel Ltd (t/a Skills Day Out and Coachstyle), Registered in England No. 00546349 whose registered office is White House, Clarendon Street, Nottingham NG1 5GF. Or Laver Holidays Ltd, Registered in England No. 02508494 whose registered office is c/o Skills Motor Coaches Limited, Belgrave Business Park, Belgrave Road, Bulwell, Nottingham NG6 8LY].
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 1/23/2017 4:46:07 PM
standard schedule of cover SECTION
SUM INSURED PER PERSON
EXCESS PER PERSON
£1,500 Up to £60 £1,500 £100 (UK) £300 (Europe) £15,000 £15,000 £2,000,000 Up to £450 (Europe) Up to £100 (UK) £1,500 £100 £200 £200 £2,000,000 £25,000
£50 (£15 Loss of deposit) NIL £50 NIL NIL NIL NIL £30 NIL NIL £30 NIL £30 NIL NIL NIL
1 Cancellation charges 2 Travel delay Abandonment 3 Missed departure 4 Personal accident - Disability Personal accident – Death (age limits apply) 5 Medical expenses abroad 6 Hospital benefit 7 Personal property Delayed baggage Personal money 8 Loss of passport 9 Personal liability 10 Legal costs & expenses
UK PER PERSON EUROPE PER PERSON 2-3 days £17 up to 3 days £26 4-5 days
£20
4-5 days
£29
6-7 days
£25
6-7 days
£36
Up to 10 days
£30
8-10 days
£40
Annual
£79
11-14 days
£44
Annual
£129
health conditions If you are travelling within England, Scotland, Wales, Northern Ireland or the Isles of Scilly you are not required to declare your medical conditions. However, you must be able to comply with the following: 1. 2. 3. 4. 5.
You are not aware of any reason why the trip could be cancelled or cut short. You are not travelling: a) against the advise of a medical practitioner b) for the purpose of obtaining medical treatment, or c) if you have been given a terminal prognosis. You are not receiving or awaiting treatment for any bodily injury, illness or disease as a hospital day case or in-patient. If you are on medication at the time of travel your medical condition is stable and well controlled. If you suffer from stress, anxiety, depression or any other mental or nervous disorder, it must be investigated and diagnosed as such by either: a) a registered mental health professional if you are under the care of a Community Mental Health Team, or b) a consultant specialising in the relevant field
If your medical condition cannot comply with these terms then any claim related to that condition will not be covered. If you are travelling outside of England, Scotland, Wales, Northern Ireland or the Isles of Scilly this insurance carries Health Conditions so you need to inform the Towergate Medical Screening Department of any medical condition(s) that may accept our acceptance of your cover. If anyone to be covered or anyone upon whose health the trip depends: 1. 2. 3. 4.
Has an existing or ongoing medical condition(s) Is taking prescribed medication Has or has had any condition(s) still requiring periodic review Is awaiting any tests, treatment, investigation, referral or the results of these.
You must telephone the Towergate Medical Screening Department on 0344 892 1698 to inform them of your medical condition(s). Office hours are 9am to 5pm Monday to Friday excluding Bank Holidays. Failure to notify them may cause your circumstances to fall within a policy exclusion. You may be required to pay an Additional Premium. PLEASE NOTE - you must also notify the Towergate Medical Screening Department immediately of any changes in medical circumstances arising between the date the policy is issued and the time of departure for the trip, i.e. you develop a new medical condition or an existing condition worsens. If you do not tell us about your medical condition we have the right to amend, restrict or cancel your cover under the policy.
Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk 2017 Festive Brochure 36pp.indd 35
35
1/23/2017 4:46:14 PM
Pi ck up s
e nc ra
St yli sh Ho lid ay si nB rit ain
&
u tdoup ns s Lills Gr e I aye Sk siv lidrt of th nclu I Ho pa
Eu ro pe
s| ay id ol hH ac Co
|L oc al
or Do to or Do
ORDER BROCHURES FROM OUR OTHER BRANDS TODAY!
T. 0115 9507 982
Call us direct on 0845 666 55 44
Lines open 9am - 10pm, 7 days a week Calls cost 3p per minute plus your comapny’s access charge
✓ LOCAL FAMILY BUSINESS SINCE 1919 ✓ LOW COST HOLIDAYS INSIDE ✓ FINANCIAL PROTECTION GUARANTEED ✓ * 36 Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk
TO BOOK CALL 08456 66 55 44 OR VISIT WWW.SKILLS.CO.UK *All calls to our 0845 number cost 3p per minute plus your phone company’s access charge
2017 Festive Brochure 36pp.indd 36
1/23/2017 4:46:30 PM