How to Register

Registration / Refund Information

Lesson Registration Withdrawals

Registrations can be made online (www.lethbridge.ca/swimlessons), by phone or in person (online is encouraged) - registration is on a first come first served basis - if registering by phone on the first day of registration please Do Not leave a message - keep trying. Participants may register in a maximum of two (2) classes/session Participants may waitlist in any class

Preparing to Register - create an account prior to registration

If you do not have an account you will need the following: - Name & birth date of account holder (Adult) - Name & birth date of participants - Home address, phone # and postal code - Course #, program level, session time and alternatives if class is full - Payment information incl 3 digit CVV # on credit cards for phone registrations

Fees

Fees must be paid in full at the time of registration. Cash, Debit, Visa, MC, Rec Ex Gift Card & cheque are accepted in person. Cheques are payable to Recreation Excellence. Post dated cheques are not accepted. A $25 charge will be applied to all NSF cheques. Only Visa & MC are accepted for phone registrations. Visa & MC Debit cards are accepted online and in person.

Registration

Registrations begin at 9:00am and can be made online, over the phone or in person at Stan Siwik and Nicholas Sheran Pools. PLEASE NOTE: Online & phone registrations are preferred due to COVID-19. If you do not have an account please set one up prior to registration.

Due to Covid Red Cross guidelines parents are required to participate in levels Sea Otter thru SK 4 as instructors must maintain distancing.

Registration for the Spring 2021 Lesson session begins Apr 06, 2021

Cancellation Deadlines - Cancellation of classes with insufficient registration one (1) week prior to the start of lessons

Cancellation Deadline Date - Spring Lessons Apr 12, 2021

Registration Locations

Stan Siwik Family Pool 1901 15 Ave N Phone: (403) 320-3054

Nicholas Sheran Leisure Centre 401 Laval Blvd W Phone: (403) 320-3046

Online and phone registrations are highly encouraged over in person registrations due to COVID-19 restrictions (access at the pool is limited). - Withdrawals received more than fourteen (14) days prior to the start of the lesson set or course will not be subject to a withdrawal fee. - Withdrawals made between five (5) and fourteen (14) days prior to the lesson start date will be subject to a 10% withdrawal fee. The remaining balance may be left on your account for future use or a refund may be requested. Refunds of less than $5.00 will remain on the account. - You may withdraw and re-register into another program without penalty prior to five (5) days before the lesson start date. - No refunds will be given if withdrawal is within five (5) days of the lesson start date.

Transfers

All transfers are subject to availability and may be made without penalty up to five (5) days prior to the lesson start date. Transfers made by Recreation Excellence will not incur a penalty. Any resulting increase in program fees due to the transfer must be paid by the customer at the time of transfer.

Medical / Relocation

Withdrawals for medical / relocation reasons are permitted with no penalty prior to the lesson start date. Refunds for withdrawal after the lesson start date will result in a pro-rated refund or credit on account. Proof of medical / relocation must be provided within two (2) weeks of notification of withdrawal for refunds or credits to be issued.

Cancellations

Programs with insufficient registration are subject to cancellation. Customers will be notified as soon as a decision regarding cancellation has been made. All efforts will be made to accomodate any registrants displaced by cancellations. A full refund or credit to account will be issued for courses cancelled by Recreation Excellence.

Visit Cards / Memberships

Visit Cards - are transferable and do not expire. They are non-refundable

Memberships - are non-transferable which means others cannot use them. Refunds are granted only for medical or relocation reasons. Proof of medical and/or relocation must be provided in each case for a refund to be issued. All requests must be made before the membership expiry date. Refunds will be pro-rated for the unused portion of the membership. Memberships are valid at all pools so extensions will not be granted for Annual Shutdowns.

Lost or Stolen Cards

At the request of the card holder lost or stolen cards will be replaced. A $5.00 lost card fee will apply. Does not apply to Visit Cards Aquatics