Carnegie Mellon Parent & Family Guide by CollegiateParent

2021–2022

Undergraduate Parent & Family

GUIDE

About This Guide CollegiateParent has published this guide in partnership with Carnegie Mellon University. Our goal is to share helpful, timely information about your student’s college experience and to connect you to relevant campus and community resources. Please refer to the school’s website and contact information below for updates to information in the guide or with questions about its contents. CollegiateParent is not responsible for omissions or errors. This publication was made possible by the businesses and professionals contained within it. The presence of university/college logos and marks in the guide does not mean that the publisher or school endorses the products or services offered by the advertisers. CollegiateParent is committed to improving the accessibility of our content. When possible, digital guides are designed to meet the PDF/UA standard and Level AA conformance to WCAG 2.1. Unfortunately, advertisements, campusprovided maps, and other third-party content may not always be entirely accessible. If you experience issues with the accessibility of this guide, please reach out to editor@collegiateparent.com. ©2021 CollegiateParent. All rights reserved.

Carnegie Mellon University does not discriminate in admission, employment or administration of its programs or activities on the basis of race, color, national origin, sex, handicap or disability, age, sexual orientation, gender identity, religion, creed, ancestry, belief, veteran status or genetic information. Furthermore, Carnegie Mellon University does not discriminate and is required not to discriminate in violation of federal, state or local laws or executive orders. Inquiries concerning the application of and compliance with this statement should be directed to the university ombudsman, Carnegie Mellon University, 5000 Forbes Avenue, Pittsburgh, PA 15213, telephone 412-268-1018.

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For more information, please contact Office of Parent and Family Engagement Student Life Suite 1060 Morewood Ave. Pittsburgh, PA 15213 412-268-2142 cmu.edu/parents

WHAT’S INSIDE Welcome ............................................... 5 Office of Parent and Family Engagement .......... 6 Academics at CMU ................................... 7 Life at CMU ............................................ 8 Important Relationships ........................... 10 The First Semester ................................. 12 Campus Map ........................................ 14 Important Resources ............................... 18 Emergency Communications with Families ..... 26 Visitor Resources ................................... 28 Ethic of Engagement for Family Members and Student Privacy ........... 30

collegiateparent.com/school/carnegie-mellon-university

Welcome We’re excited for you and your student to join our Carnegie Mellon University community. Carnegie Mellon students are passionate, curious and create work that matters for our communities and our world. As your students start their college careers, they will engage in their academic journey to become innovative scholars, interdisciplinary researchers, centerstage artists and leaders in their fields and industries. CMU will provide them the support and resources they need to thrive across academic, social, physical and emotional aspects of their lives. Your students have made an excellent choice for their college education, and I hope that you will find these years exciting and rewarding as you support their university experience.

support them. As family members, we encourage you to connect to current CMU families and alumni in your local community, and we are committed to keeping you informed and involved as a part of our Carnegie Mellon family.

There is so much to look forward to throughout the Carnegie Mellon experience, including the beginning. We know that a major transition takes place as first-year students and their families begin the college journey. Navigating new schedules, new expectations and new connections all mark the beginning of a new chapter. Know that your student has an entire university community to

With a warm Tartan welcome,

I hope that this guide contains helpful information about the Office of Parent and Family Engagement, how we will support you and your student, and university resources to help with the transition to Carnegie Mellon. I look forward to engaging with you in the years ahead. Until then, please reach out to me directly if I can be of any assistance.

Julie Schultz

Associate Dean for First-Year Orientation and Family Engagement julieschultz@cmu.edu 412-268-2142

Carnegie Mellon University continues to monitor the evolution of the COVID-19 pandemic. The most up-to-date information is available on CMU’s coronavirus website. We will communicate updates with families as necessary throughout the year. cmu.edu/coronavirus

Carnegie Mellon University

Office of Parent and Family Engagement Parents and family members of our undergraduate students are an important part of the Carnegie Mellon community. The Office of Parent and Family Engagement is here to share information about university resources, important events and developmental milestones in your student’s experience so that you can facilitate meaningful interactions with your student throughout their Carnegie Mellon journey. The Parent and Family Engagement team interacts remotely and in-person at Summer Welcome Events, Family Orientation, the Tartan Family Webinar Series, Family Weekend, Spring Carnival, Commencement and other university milestones. Our team also curates The Fence Post, an email newsletter that helps family members stay connected and informed about CMU resources and events. Additionally, the Parent

and Family website is a robust source of information that connects family members to university resources for academic support, DEI (diversity, equity and inclusion) topics,health and wellbeing, finances, safety and travel. While you will see the words “parent” or “family” used on most Carnegie Mellon University websites and resources, we want to recognize and include all guardians, family members and others who give our students support. Our parent and family engagement efforts are designed to welcome and include all individuals who support our students throughout their educational journey. We look forward to working with you to support your student’s success. cmu.edu/parents 412-268-2142 parents@andrew.cmu.edu

View upcoming events and webinars for parents and family members: cmu.edu/parents/events

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Academics at CMU

Breakthroughs happen at the intersection of fields — a hallmark of the Carnegie Mellon experience. Renowned faculty explore alongside students, collaborating on research, tackling society’s biggest challenges and delivering work that matters. Experiential learning, problem-solving and the ability to put classroom knowledge to work create the foundation for careers and more. Across an enviable spectrum of core academic strengths, from musical theater to artificial intelligence, engineering to design to digital-age ethics, CMU brings together the best minds, pushing one another to dive deeper. United by curiosity and passion, CMU is a community of problem solvers driven to explore the questions that lead to change and progress.

College of Engineering engineering.cmu.edu

College of Fine Arts cmu.edu/cfa

Dietrich College of Humanities and Social Sciences cmu.edu/dietrich

Heinz College of Information Systems and Public Policy heinz.cmu.edu

Mellon College of Science cmu.edu/mcs

School of Computer Science cs.cmu.edu

Tepper School of Business cmu.edu/tepper Carnegie Mellon University

Life at CMU At CMU, some of your student’s most important lessons will take place outside of the classroom. There are more than 400 student organizations to choose from — everything from fraternity and sorority life and politics to technology and the arts. There are countless ways for students to engage in philanthropy, direct service, civic discourse, activism and social justice. They can represent their peers in student government and participate in CMU’s rich history of unique events and traditions. If your student has a unique interest or passion, they are also welcome to start a new organization. Living on campus, especially during their first year of college, will allow your student to acclimate and connect with their new community, learn more about themselves, and develop meaningful relationships that inspire exploration, growth and learning. No singular identity defines us. Students from all 50 states and countries worldwide attend Carnegie Mellon, and

diversity, equity and inclusion are at the foundation of the CMU experience. Now more than ever, these core values allow us to advance academic excellence and innovation, strengthen our community’s health and well-being and propel students forward as leaders, entrepreneurs, researchers and global citizens. Well-being and mindfulness are as integral to the CMU experience as academics. Students can take courses in mindful living and resilience, attend workshops and events on topics like mental health, healthy decision-making and self-compassion, and engage in free guided meditation sessions. No matter your student’s faith, spirituality or secular worldview, the many faiths and traditions represented at CMU make it easy for them to connect and gain a deeper appreciation and understanding of other perspectives.

What is life at CMU? It’s a bit of everything. Classwork and new experiences with new people. Research and selfreflection. Failing and growing from it. Breaking boundaries and building friendships. Leaps and bounds but also baby steps. Challenging yourself and embracing self-care. Changing the world and opening your mind and heart to others different from yourself. It’s people and places and experiences ... that is life at Carnegie Mellon University.

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Carnegie Mellon University

Important Relationships Investing in meaningful relationships is invaluable for students and contributes to a truly transformative university experience. There are a number of relationships that are key to your student’s experience, particularly during the first year of college. Faculty and Teaching Assistants If your student has questions about class material or is struggling in a course, their first step should be to talk to their course professor or teaching assistant (TA). Faculty members and TAs offer office hours to meet with students. During that time, the professor and TA can answer questions and refer to strategies for additional support. At the beginning of each course, students will receive a course syllabus that outlines the class objectives, resources and deadlines. Ask your student to refer to their course syllabus for details about their professor’s and TA’s office hours and the best way to schedule a meeting.

Academic Advisors and Academic Associate Deans Every student is assigned an academic advisor. The academic advisor serves as a primary contact throughout your student’s time as an undergraduate student. In addition, each college has a designated assistant/associate dean who serves as a point of contact and referral for students in need of assistance in academic matters. For general information regarding academic issues, please encourage your student to reach out to their academic advisor.

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Housefellows

HUB Assistant Directors

Each housing community has leadership provided by a housefellow, a professional Student Affairs staff member who serves as a mentor and advocate for students. The housefellow is an important contact during a student’s first year and profoundly influences the growth and development of the students in their housing communities.

The HUB is a one-stop shop for comprehensive services including financial aid, billing and payments, ID cards and registration and academic records. The assistant directors of The HUB serve as liaisons to specific colleges and assist students and families with any financial or enrollment questions.

Community Advisors and Resident Assistants Each housing community has one student community advisor (CA) and several student resident assistants (RAs). CAs and RAs build community, support and mentor, promote learning and help students make the most of their CMU experience in residence.

College Liaisons

Student Support Resources Team The Student Support Resources team in the Office of the Dean of Students offers an additional level of support beyond these other contacts for students who are navigating any of a wide range of life events. Student Support Resources staff members work in partnership with university and community resources to provide coordination of care and support appropriate to each student’s situation.

College liaisons are Student Affairs staff who work in partnership with students, housefellows, advisors, faculty and assistant/associate deans in each college to assure support for students regarding their overall Carnegie Mellon experience.

Carnegie Mellon University 11

The First Semester Carnegie Mellon supports first-year students and their families with robust and individualized resources and a strong ethic of care. We are here to help your student thrive during their Carnegie Mellon journey and to help you provide support for your student. The transition to college life will include learning and excitement, challenging moments and uncertainty, highs and lows, and everything else in between. There are some areas where family support is helpful, especially during the first semester.

Adjusting to the Pace and Rigor of College Courses Many CMU students graduate at the top of their class and excelled in their high school academics. Even so, the academic demand at Carnegie Mellon can be an adjustment. Students may experience “imposter syndrome” or the feeling that they aren’t meant to be here, that their acceptance was a fluke or that they aren’t “cut out” for CMU. Imposter syndrome is common among college students at academically rigorous institutions.

In these moments of doubt, assure your student they were admitted to CMU on their own merit and that both you as family members and Carnegie Mellon believe they can be successful here. Remind them also that it takes time to adjust to new academic expectations. Encourage your student to connect with the Student Academic Success Center, which offers academic support and skill building opportunities including tutoring, supplemental instruction, communication workshops, and academic coaching for study skills and time management.

Navigating Newfound Independence First-year students are meeting new people, experiencing increased responsibility for decision-making, and exploring independence and new boundaries. There is a lot of excitement and growth in building new community and connections, but students are also adjusting to the changing relationship dynamic with high school friends, family members and significant others.

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Students who move to campus may experience homesickness, even if this isn’t their first time away from home. Homesickness is normal and it’s important to validate your student’s feelings. Remind them that it can take some time to feel at home in a new place and that there are so many ways to get involved on campus and hundreds of different communities to join. Encourage your student to engage with peers in their classes and their resident assistant and to attend a student organization meeting or event. Counseling and Psychological Services (CaPS) provides a safe and confidential environment for students to talk about their transition to college and any other personal concerns.

Developing Multicultural Competence Carnegie Mellon embraces diversity in people and perspectives and promotes equity and inclusion in all that we do. Your student will meet and engage with peers, faculty, staff and others with life experiences, identities and values different from their own, and they may seek to find connections with community members from similar backgrounds, identities and interests. Our community promotes civil discourse and the open exchange of ideas within a safe environment guided by our belief that every person at CMU should feel that they belong here. It’s important for our students to explore and celebrate their own backgrounds and identities, to share their journey with others and to learn from others as well. Encourage your student to engage with the Center for Student Diversity and Inclusion to find an affinity group, attend an event or training session or to connect with staff and student leaders committed to a diverse, equitable and inclusive CMU.

Carnegie Mellon University 13

Campus Map ACADEMIC/ADMINISTRATIVE

Whitfield Hall............................. WF B1

Alumni House............................ AH G4

WQED Building......................... WQ E2

ANSYS Hall.................................. AN D6

205 S. Craig............................... 2SC C3

Baker Hall (DC)...........................BH E6

300 S. Craig (Police)................. 3SC B3

Bakery Square............................ BK t

311 S. Craig.................................. CA C3

Bramer House............................ BR G3

407 S. Craig............................... 4SC C3

Cohon University Center....... CUC G5

417 S. Craig.................................. CC C4

College of Fine Arts (CFA)....... CFA F6

4516 Henry.................................. UT B3

Cyert Hall.................................. CYH E4

4609 Winthrop........................... GL C3

Doherty Hall.............................. DH E6

4615 Forbes..............................FRB C4

Facilities Management Services Building....................... FM D5

4616 Henry................................. INI C3

FMS Roads & Grounds.............. FR C6 Gates Center for Computer Science (SCS)........GHC E5 Hall of the Arts....................... HOA F7

4620 Henry.................................PO C2 4721 Fifth Ave. .......................... MC D1 477 Melwood Ave. .................. MEL t 6555 Penn....................................PE t

Hamburg Hall (HC)..................HBH D4

POINTS OF INTEREST

Hamerschlag Hall...................... HH D6

Coulter Welcome Center ........ WC D4

Hillman Center for Future Generation Technologies......GHC E5

Office of Undergraduate Admission ......AD F4

Hunt Library................................ HL F7

Art Park........................................ AP C4

Integrated Innovation Institute........................................ III C4

Center for Student Diversity & Inclusion................................... DI G5

Margaret Morrison Carnegie Hall............................MM G6

Dining Services.......................... DN D2

Mehrabian Collaborative Innovation Center.....................CIC D4 Mellon Institute (MCS).............. MI A 3 Mill 19........................................ M19 t National Robotics Engineering Center................... NR t Newell-Simon Hall..................NSH D5 Pittsburgh Technology Center........................................ PTC t Porter Hall...................................PH D6 Posner Center............................. PC F6 Posner Hall............................... POS G6 PPG 6............................................ PP t Purnell Center for the Arts.... PCA F5 Rand Building.............................RA B2 Roberts Engineering Hall...... REH C6 Scaife Hall (E)............... 4805FREW C6 Scott Hall......................................SC D5 Skibo Gymnasium.................. GYM G7 Smith Hall.................................. EDS D4 Software Engineering Institute...................................... SEI B2 TCS Hall...................................... TCS C4 Tepper Building (TSB).............. TEP E3 Warner Hall............................... WH F4 Wean Hall................................ WEH D5 West Wing..............................WWG G5

Disability Resources .................DR I6 Entropy+ Convenience Store...EN G5 The Fence.....................................FE F6 Housing Services...................... HO D2 The Hub...................................... HU F4 Human Resources......................HR B1 Kraus Campo.............................. KC F7 Legacy Plaza.................................LP G5 Miller ICA.................................... ML F5 Office of International Education ..........OIE E4 Pausch Bridge............................. PB E5 Peace Garden.............................PG F7 Student Health Services........... HS F3 University Store......................... US F5 Walking to the Sky.................... WS F4 RESIDENTIAL Boss House.............................. BOS H6 Clyde House.............................. CLY D1 Donner House........................ DON H6 Fairfax Apartments................. FAF C2 Fifth & Clyde House.... 4735FIFTH D1 Fifth Neville Apartments..........FIF D2 Forbes Beeler............... 5087FRBS H4 Greek Quad................................ GQ G3 Hamerschlag House..............HAM H7

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Henderson House...................HEN H7

COLLEGES AND SCHOOLS (DEAN’S OFFICE LOCATIONS)

Highlands Apartments............HIL D1 Margaret Morrison Apartments Greek Housing....................... MMA I6 McGill House........................... MCG H6 Morewood E-Tower............... MOE F3 Morewood Gardens..............MOR F3 Mudge House.........................MUD F2

CFA College of Fine Arts DC

Dietrich College of Humanities & Social Sciences

Heinz College of Information Systems and Public Policy

Neville Apartments................ NVL D1 Residence on Fifth.................. ROF D2 Resnik House............................ RES H6 Roselawn Terrace.................... ROS I6 Scobell House.......................... SCO H7 Shady Oak Apartments.......... SHA D1 Shirley Apartments..................SHI A1 Spirit House.............................. SPT I6 Stever House............................ STE F2

College of Engineering

MCS Mellon College of Science SCS School of Computer Science TSB Tepper School of Business

Welch House............................ WEL H7 West Wing..............................WWG G5 Woodlawn Apartments........ WOO I6 PARKING East Campus Garage...............ECG H4 Dithridge St. Garage.................. DS B3 Gates Garage...........................GHC E5 Mehrabian CICGarage .............CIC D4 Alumni House ........................... AH G4 Bramer House............................ BR G3 Carnegie Museum Lot.............. CM C5 Children’s School........................CS G6 Clyde St. Lot.............................. CLY D1 Donner House........................ DON H6 Fifth Neville ................................FIF D1 Fine Arts Lot ............................. CFA F6 Frew St. ........................................FS E7 GATF ..........................................FRB C3 Greek Quad ............................... GQ G3 Hamburg Hall Lot ......................HP D4 Henry St. .....................................HY C2 Integrated Innovation Institute ....................................... III C4 Melwood Ave. ......................... MEL t Morewood Lot .......................MOR E3 Pittsburgh Technology Center........................................ PTC t South Neville Lot .......................SN C6 Tepper Quad ............................ TEP D4 Warner Hall .............................. WH F4 West Campus ............................ WE E5 Whitfield Hall ............................ WF B1 Zebina Way ................................ ZW C3 300 S. Craig (Police) ................ 3SC B3 4700 Fifth Ave. ........................ ROF D2

TRANSPORTATION TO CAMPUS

The Pittsburgh International Airport (PIT) is 22 miles from the Carnegie Mellon University campus. Travel time to campus is 45 minutes. Car rentals are available at the airport. UBER, LYFT OR TAXI: Average taxi fare: $4500. HOTEL SHUTTLES: (Highly encouraged):

Often offered by hotels within a few miles of campus. BUS: 28X Airport Flyer Bus (Port Authority

Transit), stops at the Carnegie Mellon campus. Cost is $2.75 each way (exact change required) but free to students. PARKING ON CAMPUS

East Campus Garage GPS: 5040 Forbes Ave., Pittsburgh, PA 15213 At times the East Campus Garage does fill. Additional metered parking is available along Frew St., Tech St., S. Craig St., Margaret Morrison St. and near the Schenley Park Visitor Center. View Bicycle parking locations at cmu.edu/bicycle-parking isit our on-campus dining locations at V cmu.edu/dining-locations

6555 Penn ....................................PE t

Carnegie Mellon University 15

cmu.edu/visit

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I Carnegie Mellon University 17

Important Resources

Academic Resources Student Academic Success Center

Undergraduate Research Office

The Student Academic Success Center provides both course-aligned academic support and skill- and competencydevelopment opportunities for all students at no cost. Programs include tutoring, supplemental instruction, support for online learning, communication workshops, language support for nonnative English speakers, academic coaching for study skills and time management, and much more. The Student Academic Success Center offers both individual and group formats to accommodate diverse learning styles and skill levels.

The Undergraduate Research Office supports student research in every field of study through advising, workshops, individual meetings and mentorship. The office offers grants to cover research expenses, fellowships for full-time summer research projects, and scholarships to support students who present their research at academic conferences.

cmu.edu/student-success 412-268-6823

Office of Disability Resources cmu.edu/disability-resources 412-268-5940

The Office of Disability Resources provides responsive, reasonable accommodations to help students accomplish their best work. The office provides physical, digital and programmatic access to all events and information within the Carnegie Mellon community for both students and visitors. New students should contact Disability Resources during the summer to request accommodations for their fall semester courses or with on-campus housing.

cmu.edu/uro 412-268-5702

University Stores

bookstore.web.cmu.edu/Home 412-268-1032 The University Stores provide several unique services to the Carnegie Mellon community. Visit the University Stores to purchase CMU gear, textbooks, art supplies, and school and office supplies.

Carnegie Mellon University 19

Health and Well-Being Resources Carnegie Mellon Athletics

Immunization Requirements

Carnegie Mellon Athletics offers students the opportunity to participate in athletics on a number of levels from competitive Division III varsity teams to recreational intramural sports programs. Additionally, students have free access to in-person and remote fitness offerings, including personal training and group exercise classes.

All incoming students who reside on campus must complete online immunization and tuberculosis (TB) screening forms, as well as upload immunization records with dates from their healthcare providers to HealthConnect after receiving their Andrew ID.

athletics.cmu.edu 412-268-1236

Counseling and Psychological Services cmu.edu/counseling 412-268-2922

Counseling and Psychological Services (CaPS) provides a safe, confidential environment for students to talk about personal and academic concerns. CaPS also provides group therapy and outreach programs as well as consultation services for faculty, staff and family members who are concerned about a student or have questions.

University Health Services cmu.edu/health-services 412-268-2157

University Health Services (UHS) supports a campus culture of health and wellbeing and provides an open climate of care for all. UHS offers primary medical care, health promotion and insurance services. UHS is accredited by the Accreditation Association for Ambulatory Health Care and is also an institutional member of the American College Health Association. After-hours advice is available through TeamHealth and emergency care is available at local urgent care facilities and emergency rooms.

cmu.is/health 412-268-2157

Additionally, consistent with scientific evidence on the importance of vaccine adoption to control the spread of the virus, to the extent permissible by law, Carnegie Mellon University will require all enrolled students to be vaccinated for COVID-19, effective for the fall 2021 semester. This policy will apply to all undergraduate and graduate students. More information about vaccine requirements and exemptions is available on the University Health Services website.

Health Insurance

cmu.edu/health-services/student-insurance 412-268-2157 Carnegie Mellon University is committed to the health and well-being of all students and requires students located in the United States to be enrolled in a health insurance plan that meets or exceeds university requirements. Undergraduate students can enroll in Carnegie Mellon’s Student Health Insurance Plan (SHIP), which offers access to high-quality coverage and care. Carnegie Mellon also offers optional vision and dental insurance plans.

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Health Care Power of Attorney

cmu.edu/health-services/images/pdfs/ power-of-attorney-and-confidentiality.pdf 412-268-2157 A Health Care Power of Attorney, also known as an Advance Health Care Directive, is a document that designates someone to make health care decisions on their behalf if they become incapacitated. Student visits to University Health Services (UHS) are confidential unless the student gives permission to share their health record or the student is too ill/injured to speak for themselves. A Power of Attorney is not needed for any student in peril. The student’s emergency contact(s) will be notified if UHS learns of any student who is unable to communicate with next of kin about a health emergency.

Wellness Initiatives cmu.edu/wellness 412-268-7117

At Carnegie Mellon, individual and collective well-being is rooted in healthy connections, to each other and to university resources. There are a wide variety of resources, opportunities and people who help students be well, mindful and connected and to thrive inside and outside of the classroom. Wellness Initiatives offers the monthly BeWell@CMU newsletter that connects students to events, activities and practices of personal health and well-being.

Carnegie Mellon University 21

University Resources Career and Professional Development Center

Housing Services and Residential Education

The Career and Professional Development Center (CPDC) is CMU’s centralized career services center providing a comprehensive range of services, programs and materials focusing on career exploration and decision-making, professional development, experiential learning and employment assistance to meet today’s evolving workplace and student goals of finding satisfying work. The CPDC offers resources for students to navigate searching and securing internships and employment for both during and after their time at CMU.

Together, Housing Services and the Office of Residential Education create an oncampus lived experience that supports, engages and inspires students. Each residential community is supported by a housefellow, a Student Affairs staff member, and student leaders such as resident assistants, community advisors, and house councils, who support student growth and development by creating vibrant and engaging lived environments and experiences.

cmu.edu/career 412-268-2064

Center for Student Diversity and Inclusion

cmu.edu/student-diversity 412-268-2150 The Center for Student Diversity and Inclusion (CSDI or The Center) is a place for everyone. Actively cultivating a strong, diverse and inclusive community, The Center offers resources to enhance an inclusive and transformative student experience in dimensions such as access, success, campus climate and intergroup dialogue. Additionally, The Center supports and connects historically underrepresented students and those who are first in their family to attend college in a setting where students’ differences and talents are appreciated and reinforced.

cmu.edu/housing Housing Services: 412-268-2139 Residential Education: 412-268-2142

Dining Services cmu.edu/dining 412-268-2139

Carnegie Mellon Dining Services provides a unique and diverse food service program that meets the nutritional, educational, multicultural and social needs of students and the university community. Dining Services staff are available to discuss meal plans and special student dietary needs.

Student Leadership, Involvement, and Civic Engagement (SLICE) cmu.edu/slice 412-268-8704

SLICE provides and supports opportunities for students to explore, connect and engage with one another to create a set of experiences that matches their unique interests and talents. Whether it is exploring Pittsburgh, developing leadership potential, joining an organization or making positive change in the community, there are boundless opportunities for students to explore their passions.

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The Office of Community Standards and Integrity cmu.edu/student-affairs/ocsi 412-268-2140 The Office of Community Standards and Integrity (OCSI) is dedicated to the growth and development of students in and outside of the classroom. When faced with a challenging or complicated situation, OCSI can serve as a resource for students, staff, faculty, and family members looking for guidance. The OCSI team welcomes inquiries regarding educational programming, student support, and advice about the university’s student conduct and academic integrity processes.

Religious and Spiritual Life Initiatives (RSLI) cmu.is/spirituality 412-268-7682

Carnegie Mellon is committed to the holistic growth and development of our students, including creating opportunities for spiritual and religious practice and exploration. RSLI offers programs, events and interfaith initiatives, and collaborates with community institutions through the Council of Religious Advisors and with student leaders through the Council of Religious Students.

The Office of International Education (OIE) cmu.edu/oie 412-268-5231

The Office of International Education coordinates study abroad experiences and acts as a liaison to the university for international students, researchers and professors. OIE advises international students on immigration, visa, academic, social, and acculturation issues, and organizes an orientation session for new students.

Postal Services

cmu.edu/postoffice 412-268-2927 A one-stop destination for any domestic and international shipping and mailing needs, CMU Postal Services offers a wide range of products and services such as stamps, postage, mailing boxes, envelopes, tape, USPS forms and money orders. Incoming students are assigned a four-digit Student Mail Code (SMC) that matches a mailbox at Postal Services. Mail that fits inside the mailbox can be accessed any time and packages can be picked up at designated hours. Family members wanting to mail items to their student should address mail and packages in the following way: STUDENT NAME 5032 FORBES AVENUE SMC #### PITTSBURGH, PA 15289

Learn more about community responsibilities and policies in The Word student handbook. cmu.edu/student-affairs/theword Carnegie Mellon University 23

Financial Resources The HUB

My Plaid Student (MPS)

The HUB delivers comprehensive service and counsel to students and families regarding ID card services, financial aid, billing, payment, registration and records. They are your one-stop office to connect with Student Financial Services, Student Financial Aid, and the University Registrar.

Students can designate users, typically parents and family members, to have direct access to their financial account information including invoices, payments and financial aid; and student academic information like current class schedule, mid-semester grades and final grades. Students designate MPS users via Student Information Online (SIO). During the authorization process, students can select some or all categories of information that their invited user(s) may access.

cmu.edu/hub 412-268-8186

Student Financial Aid

cmu.edu/sfs/financial-aid 412-268-8186 Meeting the cost of higher education is a significant investment. Carnegie Mellon is committed to providing a comprehensive financial aid program that makes it possible for admitted students to attend. Nearly half of CMU undergraduate students rely on some type of financial aid to pay for educational expenses.

cmu.edu/hub/MyPlaidStudent 412-268-8186

CMU Pantry

cmu.edu/student-affairs/resources/ cmu-pantry 412-268-8704 The CMU Pantry is committed to reducing hunger among students by providing nutritious food at no cost. The CMU Pantry serves our student community with accessible food resources to promote a healthier, balanced university experience.

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Safety Resources CMU Alert

cmu.edu/alert CMU-alert is the university’s emergency notification system that sends voice and text messages in the event of an emergency. Instructions on how parents and family members can enroll in the CMU Alert system are available on the alert website.

Rave Guardian App

cmu.edu/erm/guardian.html The Rave Guardian App is a customized CMU safety app that includes safety timers and virtual buddy systems, helpful links to university resources and emergency communication to CMU Police. Download the app from the App Store or Google Play.

Shuttles and Escort Service cmu.edu/parking/shuttle

Shuttle service for students, faculty and staff operates on fixed routes in the campus area. Overnight escorts are available to give students a ride from campus pick up locations to their off-campus residences in nearby neighborhoods including Squirrel Hill, Shadyside and Oakland.

University Police cmu.edu/police 412-268-2323

The Carnegie Mellon University Police Department (CMUPD) works to enhance and promote safety at the university through collaboration, proactive problemsolving, open communication and the delivery of professional and dependable police and security services. Police and security officers patrol campus throughout the day and night. University Police can be reached through more than 50 emergency phones on campus, the Rave Guardian App and by phone.

Office of Title IX Initiatives cmu.edu/title-ix 412-268-7125

The Office of Title IX Initiatives is dedicated to promoting gender equity at Carnegie Mellon University, which includes coordinating the university’s efforts to prevent and effectively respond to all forms of gender discrimination such as gender identity discrimination and sexual misconduct like sexual assault, sexual harassment, dating and domestic violence, and stalking.

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Emergency Communications with Families Carnegie Mellon University maintains a robust emergency response system to communicate with students in the case of a campus emergency. There are also ways for parents and family members to stay informed about and receive emergency communications. CMU-Alert Website All CMU-Alert notifications are regularly updated on the CMU-Alert website. This website is the most comprehensive safety resource available for families and includes current information on the coronavirus pandemic.

CMU-Alert Emergency Notification System The CMU-Alert emergency notification system sends voice, text messages and emails in the event of an emergency.

Instructions on how parents and family members can enroll in the CMUAlert emergency notification system are available on the alert website.

Social Media

facebook.com/carnegiemellonu twitter.com/CarnegieMellon CMU-Alert notifications are posted to Carnegie Mellon’s main Facebook and Twitter accounts for parents and families, alumni and the general community to access.

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Additional Emergency Communications with Students All students are automatically registered for CMU-Alert based on the contact information in our student portal, Student Information Online (SIO). In addition to the methods available to parents and family members, students have additional emergency communications that are shared directly with them.

Crime and Safety Alerts

Emergency Help Stations

CMU Crime and Safety Alerts keep the campus community safe by notifying community members of the date, time, location and description of incidents that occur on or near campus that could directly impact members of the campus community. Alerts also share safety and prevention tips. Crime and safety alerts are not sent directly to parents and family members but are available to the public on the CMU Police website.

More than 50 emergency help stations are located throughout campus. In the event of an on-campus emergency, the help stations will emit alert tones, offer verbal instructions and provide a way to communicate with University Police.

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Visitor Resources David and Susan Coulter Welcome Center

cmu.edu/visit/welcome-center.html 412-268-2082 The Carnegie Mellon University Welcome Center is a unique destination point for campus visitors, drawing people in to see firsthand how Carnegie Mellon’s expertise, ambition and world-leading technologies across business, the sciences, the humanities and the arts all benefit humankind.

Maps, Parking and Transportation cmu.edu/visit/maps-parkingtransportation.html 412-268-2052

Parking and Transportation Services provide parking and transportation resources to the Carnegie Mellon community. Visitor parking is available for an hourly fee at the East Campus Garage, Dithridge Street Garage, Gates Garage and the Robert Mehrabian Collaborative Innovation Center (CIC) Garage. The East Campus Garage is free for visitor parking weekdays after 5 p.m. and Saturdays and Sundays.

Port Authority and Campus Transportation cmu.edu/idplus/services/ transportation.html 412-268-8186

Carnegie Mellon students have access to Allegheny County’s Port Authority Transit (PAT) system. Students enrolled on campus may use their ID card to gain access to the PAT bus system for unlimited rides. The 28X bus route connects the CMU campus with the Pittsburgh International Airport. More information about PAT, including schedules, routes and how to purchase a guest ConnectCard, can be found on the Port Authority website.

Travel and Hotels

cmu.edu/parents/events/ travel-and-hotels.html 412-268-2142 The Office of Parent and Family Engagement compiles a partial list of area hotels to help families plan their travel to Pittsburgh. Maps, parking information, visa information for international visitors and things to do in Pittsburgh are also included on this website.

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Ethic of Engagement

for Family Members and Student Privacy cmu.edu/hub/privacy cmu.edu/health-services/ about-us/#privacy As your student makes the transition to college, your role as a parent or family member is also transitioning. An important outcome of the undergraduate experience is for our students to develop the life skills necessary to successfully navigate their personal affairs and develop independence as young adults. Alongside our value for student autonomy and agency, we also know that parents and family members play an important and supportive role in their student’s life. Family members are key partners in our students’ success. To that end, we provide parents and family members with information about university resources. In times when a family member wants to share a concern or consult with the university, we welcome your contact so that we can be a sounding board on the particular circumstances facing your student. In turn, should we have an elevated concern about your student’s welfare, we will partner with them to reach out to you so we can work together. In cases when a student is exhibiting signs

that they will not appropriately direct such engagement, and we are concerned about their safety and well-being, Student Affairs leadership will review the situation to determine next steps, which often includes outreach to family. For non-emergency, routine requests for information, it is important to note that federal privacy law often restricts parent and family access to student educational and health records. The Family Educational Rights and Privacy Act (FERPA) protects the privacy of student education records and student medical treatment records. FERPA restricts parent and family member access to student educational and medical records unless they have direct written consent from the student. Many parents and family members find the FERPA restrictions to be a significant change from the K–12 U.S. educational environment. Should a student wish to provide access to release their educational and/or health records to a parent or family member, consent forms are available on The HUB website. Additional information about health records privacy can be found on the University Health Services website.

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Carnegie Mellon Parent & Family Guide

Articles inside

Ethic of Engagement for Family Members and Student Privacy

Important Relationships

Office of Parent and Family Engagement

Important Resources

Visitor Resources

Emergency Communications with Families

Welcome

Life at CMU

The First Semester