VOLUNTEER HANDBOOK
Handbook Contents Page 2 Page 3 Page 4 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9‐10 Page 10
Introduction Copy of Volunteer Release Form Getting Started Beer Sales; Beer Captains; Volunteer Support Rules of the Road Festival Map St. Pat’s Day At‐A‐Glance Live Music FAQs Additional Information
Introduction Thank you for volunteering as a beer server at this year’s St. Patrick’s Day in Five Points! Each year, local non‐profit organizations provide volunteers who contribute volunteer hours to make St. Pat’s in Five Points possible. Last year more than 30 local charities were awarded contributions exceeding $50,000 from festival proceeds. “Without these volunteers St. Pat’s in Five Points would not be successful,” said Merritt McHaffie, executive director of the Association. “They provide us an invaluable service and donating part of the festival’s revenue is our way of saying thank‐you. Local non‐profits are an integral part of Columbia and we enjoy being able to support them financially, particularly during these difficult economic times.” The success of St. Pat’s in Five Points has allowed for nearly $2 million to benefit local charities over the celebration’s 28‐year history. In volunteering, you become the face of the festival, the Five Points Association, COR | Columbia Opportunity Resource and the many nonprofit organizations that make the annual event a huge success and a vital asset to our community on many levels. We have compiled the following information to help you become an instant festival expert. Read it over, bring it with you for reference and use it to help make your experience – and that of attendees – GREAT! Thank you again for sharing your time to make the 2011 St. Patrick’s Day in Five Points the best ever! Sincerely, The Five Points Association and Columbia Opportunity Resource Boards of Directors
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Volunteer Release Form Columbia Opportunity Resource/St. Pats in Five Points 2011 Volunteers I,
(Please print first and last name)
understand that as a volunteer,
I am an important resource to the success of the festival and the enjoyment of festival attendees. I attest that I am at least 21 years of age. I agree to not consume any alcoholic beverages before or during my shift as a volunteer at the St. Patrick’s Day festival. I will read and understand the contents of the volunteer guide and agree to abide by the rules and guidelines set forth for volunteering. I understand that failure to abide by the festival rules and guidelines will result in removal from the Festival and no invitation to the volunteer party. I agree to hold harmless The Five Points Association, its members and associated partners, including Columbia Opportunity Resource (COR), employees, servers, and helpers, paid and volunteer, from and to indemnify them from all damages, losses, and expenses, including but not limited to attorney fees and investigation costs, sustained by them or any of them on account of any claim for loss, damage, or injury growing out of volunteering for the St. Patrick’s Day Festival by any such person. I agree to show up for my volunteer shift on time and, if I must cancel, I will notify the Volunteer Coordinator as soon as possible by email to info@ourcor.org. By signing below, I agree to the above: Signature: Date: Print Name:
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Getting Started
Volunteer Shifts o 9:15 a.m. – 2:15 p.m. (arrive by 8:45 a.m.) o 1:30 ‐ 6:30 p.m. (arrive by 1 p.m.) Dress for success! o All volunteers MUST WEAR THE OFFICIAL St. Pat's t‐ shirt provided. o Wear comfortable slacks and shoes. Your shoes may get wet so water‐proof shoes are recommended. o Other items to consider: hat, sunscreen, light jacket and/or rain gear. Arrive early. Plan to report to the volunteer check‐in station 30 minutes prior to your shift to pick up your wristband and truck assignment. That will allow enough time to get to your station, meet your captain and your co‐workers, familiarize yourself with the set‐up and get any last minute instructions. In order to arrive early, you need to be sure to . . . Allow plenty of time for traffic, parking, walking, check‐in, etc.
Satellite Parking/Shuttle Information With 35,000 people converging on Five Points, you might be wondering where you are going to park. Hassel‐free parking is available at a number of locations throughout the city. Time: 9:00 a.m. – 8:00 p.m. (Buses run every 20 minutes) Bus Pickup Locations: Capital City Stadium on Assembly Street; drop off at Green Street Gate Park Street behind the Koger Center; drop‐off at Green Street Gate Hand Middle School on King Street side; drop off at Devine Street Gate No food, beverages, backpacks, coolers or containers will be allowed on buses. Carpooling and satellite parking are highly encouraged! Please be courteous of 5 Points resident neighbors and do not park in the neighborhoods.
1st STOP: Volunteer Check in! Carolina First Drive‐Thru (1940 Blossom Street) Report to the volunteer check‐in station 30 minutes prior to your shift on March 19th to pick up your wristband, t‐shirt and truck assignment.
2nd STOP: Volunteer Station After checking in (at Carolina First), report to your assigned truck. Once all of your team has arrived at your truck, your team captain will review the training details once more and you will get ready to begin pouring beer at 10:00. (For those reporting in for the afternoon shift, please be sure to let your truck captain know you have arrived.) COR Clover Corps @ St. Pats in Five Points 2011 Volunteer Handbook | 4
BEER SALES
You will be handling cash transactions for beer sales. Customer must present an over 21 wristband and a festival entry wristband First beer purchase ($5) includes a special souvenir mug. After initial purchase, refills ($4) will be served IN THE SOUVENIR MUG. All beer is to be served in souvenir cups only! Tip jars will be placed at each station. Tips will be collected regularly throughout the day by festival staff. Remember, all tips are additional funds raised so keep those Irish eyes smiling!
Beer Captains (Paid Staff)
Official festival beer captains will be positioned in or near each beer truck or booth, and can be recognized by the navy “captain” t‐shirts. Captains are there to oversee beer sales, re‐stock and assist with any questions or problems. Captains will handle all money exchange except the actual exchange with the customer.
Volunteer Support
In addition to the festival beer captains, COR volunteer captains will be checking in periodically to see that everything is running smoothly or respond to any needs you may have. Bottled water will be provided throughout the day. Snacks will be provided to volunteers throughout the day. You will receive an invitation to the volunteer party after the event.
Rules of the Road
Read the Volunteer Handbook. Provide GREAT customer service! Pour ONLY INTO OFFICIAL FESTIVAL MUGS OR PROVIDED PLASTIC CUPS. Absolutely NO FREE REFILLS! Keep your booth space clean and organized. Appearance is important: an attractive space encourages responsible behavior. Be flexible! An important aspect of volunteering is that you are a member of a team of volunteers, all collaborating to deliver the right sort of atmosphere, the right sort of experience. Always be helpful & informative. Take care of your colleagues. Be a good neighbor and help out other volunteers when needed. Be alert to any potential safety issues and notify a staff person immediately.
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Festival Map
Volunteer Check In
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St. Pat's at a Glance Date: Saturday, March 19, 2011 (Gates Open 9 a.m. – 6 p.m.) Location: Five Points ‐ Columbia, SC *Free shuttle service from a host of satellite parking locations including Capital City Stadium. Cost: $12 in advance, $15 at the gate Web site: http://www.FivePointsColumbia.com/ General Information: On March 19, be ready to live the luck of the Irish at this celebration that welcomes more than 40,000 people to the eclectic Five Points business district in Columbia, SC every year. Continually growing and improving, the 2011 festival will include a 5K Run and one mile walk, fun‐filled parade, expanded family entertainment, enhanced food and craft offerings, a special shag area honoring our state dance, a kid‐approved Children’s Carnival as well as four stages on live music hosting over 20 musical acts. Special Activity Schedule:
8:30 a.m.: Get to the Green 5K Run and 1 Mile Walk
10:00 a.m.: Chick‐fil‐A St. Pat’s Parade (Free viewing on Devine Street)
10:00 a.m. ‐ 6:00 p.m.: Wachovia Children’s Carnival (FREE‐ MLK Park)
Noon – 6:00 p.m.: Musical Entertainment (Four Stages)
1:00 p.m. – 6:00 p.m.: Shaggin’ On Santee (DJs and Live Music)
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Live Music 19 Bands, Four Stages, All for $15 or $12 advanced purchase ‐ less than the cost of admission at most live music venues with only one act performing. Budweiser | Rock 93.5 Stage Location: Greene Street 12:10 p.m.
OBRASKAI
1:10 p.m.
Sent By Ravens
2:20 p.m.
Villanova
3:30 p.m.
Rehab
4:45 p.m.
The Dirty Heads
Miller Lite Stage
Location: Corner of Harden Street and Blossom Street
Free Times Stage
12:00 p.m.
Battles of the Bands Winner
12:40 p.m.
Moving Mercury
1:30 p.m.
Carbon Leaf
2:20 p.m.
John Wesley Satterfield
3:30 p.m.
The Movement
4:45 p.m.
Corey Smith
Location: Corner of Saluda Avenue and Blossom Street 12:00 p.m.
Shallow Palace
1:00 p.m.
All Get Out
2:00 p.m.
The Dirty Guv'nahs
3:15 p.m.
Josh Roberts and the Hinges
4:30 p.m.
JJ Grey and Mofro
Direct Auto|WIS TV Stage
Location: Five Points Fountain Stage 12:40 p.m.
Billy Mulligan
1:50 p.m.
The MoBros
3:00 p.m.
Bare Knuckle Champions
4:15 p.m.
Casual King
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FAQs What if it rains? This is a rain or shine event. We’re looking for Irish eyes to smile on us this year with pleasant Spring festival weather. Is there an age limit? For families with young children, we recommend you explore our Children’s Carnival, being provided at no charge in Martin Luther King Park. Inside the festival gates, youth 16 and under admitted with an adult at standard ticket prices. Children 12 and under are admitted free with guardian. What if I lose something at the festival or get separated from my child? The Comfort Zone is located at the Five Points Fountain, and serves as the festival’s lost & found and information booth. Can I bring my pet? Sorry, but for safety reasons no pets will be allowed inside the festival gate. Service animals trained to assist disabled persons will be allowed into the festival. Can I leave the festival and return later? As long as you are wearing your festival wristband, you may leave and re‐enter. You will not however be permitted to take any beverages outside the fenced festival area. (Volunteers are allowed to take restroom and refreshment breaks only.) Are there any items that I can NOT bring into the festival area? The following list outlines items that cannot be brought into the festival area: Bicycles inside festival grounds Weapons of any kind Fireworks and explosives Illegal substances Instruments and laser pointers Backpacks of any kind Umbrellas No food or beverage of any kind Picnic baskets Alcohol (beer will be sold at the festival) Lawn furniture Containers or coolers of ANY kind Pets (except service dogs) Skateboards, scooters, or personal motorized vehicles (except people with mobility No illegal vending is permitted ‐ no unauthorized/unlicensed vendors allowed limitations) Access Options Disability parking spaces are available. These spaces are reserved for vehicles displaying state‐issued (any state) disability placards or license plates. Please note that these spaces are available on a first‐come, first‐served basis. Accessible restrooms will be available. Service animals trained to assist disabled persons will be allowed into the festival.
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Security/Safety Our primary goal is to create a safe and secure environment for all festival attendees. To ensure this, there will be on‐site security provided by local police and private security companies. If you're experiencing any problems whatsoever, locate a festival staff member, security guard, or police officer. Zero‐Tolerance Policy WE HAVE A ZERO TOLERANCE POLICY TOWARDS VIOLENCE OF ANY TYPE. ANY INCIDENTS WILL BE ADDRESSED BY CITY OF COLUMBIA POLICE DEPARTMENT AND EVENT SECURITY. ANY PERSONS INVOLVED IN FIGHTING OR VIOLENT ACTS WILL BE REMOVED FROM SITE AND/OR ARRESTED, NO EXCEPTIONS!
About COR | Columbia Opportunity Resource COR | Columbia Opportunity Resource is an innovative volunteer‐based 501 (c)(3) community development organization focused on engaging and connecting a new generation of Columbians to make our region a better place to live, learn, work, play and prosper. COR fulfills its mission through three initiatives: community involvement (including this project), leadership development and promoting Columbia’s unique quality of life. COR is a strategic partner of the Greater Columbia Chamber of Commerce, the Navigating from Good to Great Foundation, the City of Columbia and EngenuitySC.
About the Five Points Association The Five Points Association, incorporated since 1983, is a non‐profit organization whose principle task is ensuring that Five Points stays an integral and important part of the City of Columbia. The Association has accomplished and endured many major infrastructure, development and beautification projects over the years. Some of these projects include: the construction of two signature fountains, a monumental streetscaping project executed by the City of Columbia, a village‐wide beautification project and the creation of a master plan, design guidelines and a new zoning overlay. In keeping with beautification, each year the organization retains an outside contractor to keep Five Points a beautiful and clean landmark within the city. Not only is the Five Points Association concerned with the aesthesis of Five Points, but also the merchants, the patrons, and the residents. On average, the Five Points Association boasts more than 100 members each year. Merchants in the area stay involved in the annual events and charity functions as well as contribute to an overall sense of unification and camaraderie. The Five Points Association hosts annual events that continue to grow with each year and entertain thousands of people within the city of Columbia as well as the state of South Carolina. From 28 years of St. Pat's in Five Points to the Five After Five concerts, the calendar year is full of great opportunities for patrons to enjoy Columbia's favorite village. Five Points is the jewel of the city and just as a jewel needs care, cleaning and support, so does Five Points. That job is proudly accomplished by the Five Points Association. COR Clover Corps @ St. Pats in Five Points 2011 Volunteer Handbook | 10