ANNUAL REPORT
2017
TABLE OF CONTENTS INTRODUCTION 03 Infographic Data Summary 04 Message from the Chair 05 Message from the Chief
Administrative Officer
06 Board of Directors 09 Acquiring the CP Rail Corridor FINANCE 12 Finance Highlights 13 2017 Electoral Area Grant In Aid Facts
14 Total Water Bills Issued/ Property Taxes 2017
DEVELOPMENT SERVICES 26 Development Services Highlights 27 IN 2017 28 Major Projects 29 Goals for 2018 GIS AND INFORMATION TECHNOLOGY 31 Information Systems Highlights ECONOMIC DEVELOPMENT 34 Economic Development Highlights 36 Shuswap Tourism Highlights 37 Film Commission Highlights
15 CSRD Budget 16 Community Works Fund 17 CSRD Total Tangible Assets OPERATIONS 19 Operations Management Department 20 Community Services Division 22 Utilities Division 23 Protective Services Division 24 Environmental Health Services Division
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ANNUAL REPORT 2017
INTRODUCTION 2
ANNUAL REPORT 2017
BY THE NUMBERS
213,568
82 KM OF PIPING THROUGH
PUMPED
9
20 94 MARINE PARKS PROVINCIAL
PARKS CO2
MANAGED
BY CSRD
GAS CAPTURED:
7,627 tCO2e*
*CO e is the shorthand for carbon dioxide equivalents. It is the standard unit in carbon accounting to quantify greenhouse gas emissions. One tonne of carbon dioxide has become the standard unit for greenhouse gasses. 2
* NUMBER OF UNIQUE TIMES OUR CONTENT WAS SEEN
147,551
COMMUNITY
SYSTEMS
249,293
WEBSITE VISITS
1,348,931,956 L
WATER
FACEBOOK REACH*
FACEBOOK LIKES
50 300 FIRE FIGHTERS
941
PIECES OF
INDIVIDUALS SUPPORTED BY
APPARATUS
FIRE HALLS
746 HIGHWAYS
KM* OF
26,440
PARCELS OF LAND
26 NEW
SUBDIVISIONS
91 NEW LOTS
MAINTAINED BY CSRD OF MAPPED
TRAILS 3 NATIONAL P A R K S
34,590 20,299 10,688 10,672 9,727
SHUSWAP ESS
38 EOC/ESS ACTIVATIONS
OVER 100,000
SANDBAGS DEPLOYED THROUGHOUT SEP AREA
4,016
VOLUNTEER HOURS
SHUSWAP ESS
3,360
PROTECTION UNIT
*SPU deployed volunteer fire fighters to help with the Cariboo fires in the summer of 2017
60
* 4.9 KM (APPROXIMATE) OF FERRY
RECIPIENTS
RECEIVED
2,221,755
44.7% WEB TRAFIC
INCREASE
MAN HOURS*
STRUCTURAL
ROUTES
CSRD.BC.CA MOST VISITED PAGES LANDFILL HRS MAPS CEDAR LK REC. SITE CONTACT NEWS
DEVICES USED TO VISIT CSRD.BC.CA
GEOGRAPHICAL AREA MAPPED
KM
46 %
DESKTOP TABLET MOBILE
2,979,744 HA
722
13 %
MAJOR
14
ACTIVE PAID
PER CALL
41%
KG
OF RECYCLING
DIVERTED
FROM LANDFILLS
$308,502
GRANT IN AIDS
*MANAGED BY MOTI
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ANNUAL REPORT 2017
In 2017, the CSRD continued to balance the community’s interest in maintaining the levels and quality of services, while planning for the future. I must highlight the Area C Governance process that took place over the spring/summer as an example of looking to the future. I was encouraged to see the level of engagement by the community at large.
RHONA MARTIN BOARD CHAIR
MESSAGE FROM THE CHAIR As Chair of the Columbia Shuswap Regional District (CSRD) Board of Directors I am very pleased to present to you our 2017 Annual Report. It is a summary of the CSRD’s progress on major projects, services and financial performance. The Annual Report provides us with the opportunity to showcase some of the great services we provide as well as promote the completion of some of our major projects throughout the CSRD. We saw new community parks created in a number of Electoral Areas as well as the expansion of the Tappen/Sunnybrae Fire Hall in particular. In 2017, the CSRD and the Regional District of North Okanagan, in partnership with the Splatsin First Nation, were successful with their respective Alternate Approval Processes to enable us to purchase the abandoned CP Rail corridor between Sicamous and Armstrong, which will be used for recreational opportunities as well as future economic development needs. The acquisition of the rail corridor will provide a long lasting legacy for residents, visitors and the communities within our region. This process has also provided us with the unique opportunity to build a stronger relationship with our Splatsin neighbours.
Public safety and the well-being of citizens is a crucial function of local government. On behalf of the Board, I would like to take this opportunity to extend a very heartfelt thank you to the many volunteers and community members throughout the entire region who came together to assist throughout a very demanding 2017 emergency season. The CSRD was faced with several emergency events and the assistance and efforts of our volunteers was vital in helping to protect the health and safety of the residents within our communities. The time and effort devoted to training and preparing is evident during each and every response. 2017 saw the CSRD continue with the development of it’s asset management program. The CSRD received $50,000 of funding from the FCM’s Municipal Asset Management Program Fund to support the development of an Asset Management Condition and Data Collection Plan. The CSRD also received a total of $30,000 from UBCM’S Asset Management Planning Program Fund to be utilized towards the Asset Management Strategy, Asset Management Framework and a Level of Service Analysis. The CSRD Board is committed to being consistent and transparent in its decision making, and to creating a favourable environment for good governance and customer service. I hope the Annual Report will provide you the knowledge about how the CSRD has met its past promises and how it has created new ambitious goals that will take shape over the next few years. On behalf of the Board of Directors I would like to take this opportunity to thank our very dedicated staff for supporting the direction the Board has set as well as to thank our residents and property owners for being given the opportunity to serve you. I would encourage you to take the time to read the report and if you should have any questions please contact our office. Sincerely, RHONA MARTIN, Board Chair
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ANNUAL REPORT 2017
CHARLES HAMILTON CAO
MESSAGE FROM THE CHIEF ADMINISTRATIVE OFFICER I am pleased to introduce our second annual report, which highlights the activities and priorities set by the Board of Directors for 2017. It is my hope that readers will use the information in the report to form a general picture of the organization. As I mentioned in last year’s report, the reason for creating an annual report is based on the following considerations: ■■ It is an opportunity to promote our accomplishments and to better inform our residents on the types of programs and services that we deliver on a regionwide, sub-regional and local basis; ■■ It offers a way of thanking and acknowledging the work of the Board, staff, volunteers, partners and other stakeholders on whom we rely to deliver our services throughout the region; and ■■ It promotes a sense of openness and transparency about what we are doing as an organization and allows us to account for the manner in which your tax dollars are being spent. 5
This Annual Report summarizes many—but not all—of our accomplishments in 2017. It includes interesting statistics and operational summaries that reveal how the regional district’s resources are allocated and the types of programs and services provided to our region. In this year’s report we are also including a special highlight on the acquisition – in conjunction with the Splatsin First Nation and the Regional District of North Okanagan -of the abandoned rail corridor between Sicamous and Armstrong. This is a tremendous legacy project for the CSRD and our partners. Looking forward, 2018 is expected to be another busy year for the Regional District, but there will be challenges. While the regional economy has largely rebounded from the economic downturn of 2008, local governments must continue to work hard to reconcile increasing service demands and costs with scarce resources. The reality is, however, the cost of providing local government services continues to rise. This challenge is not unique to the CSRD; but virtually every local government in British Columbia is facing this problem. Our challenge as an organization will be to ensure that our spending on programs and services is both sustainable and affordable for our taxpayers over the long term.
“While the regional economy has largely rebounded from the economic downturn of 2008, local governments must continue to work hard to reconcile increasing service demands and costs with scarce resources.” In closing, I would like to express my thanks and appreciation to the CSRD Board for their hard work and commitment to our communities throughout the region. Equally important, I want to acknowledge and thank all of our front line staff and managers for their hard work and dedication to the organization. Sincerely, CHARLES HAMILTON, Chief Administrative Officer
ANNUAL REPORT 2017
BOARD OF DIRECTORS
The CSRD Board consists of 11 Directors, one each from six electoral areas (that are unincorporated, defined in area by the provincial government and identified separately by letters of the alphabet). As well, there is one Director representing each of the member municipalities of Sicamous, Revelstoke, Golden, and two from Salmon Arm. Directors from the regional district’s member municipalities are known as Municipal Directors and are appointed by their respective municipal councils. Directors from the regional district’s electoral areas are known as Electoral Area Directors and are elected directly to the Board by the electors in the areas they represent and serve a four-year term. Each Board of Directors is headed by a Chair, who is the Chief Executive Officer of the regional district corporation. Each year, the Board elects one Director to serve as Chair and another to serve as Vice Chair.
Back Row (from left to right): Chad Eliason, Paul Demenok, Rene Talbot, Larry Morgan. Front Row (from left to right): Terry Rysz, Kevin Flynn, Mark McKee, Rhona Martin, Loni Parker, Karen Cathcart. Absent: Caleb Moss.
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ANNUAL REPORT 2017
BOARD OF DIRECTORS
KAREN CATHCART Director, Electoral Area A
LONI PARKER Director, Electoral Area B
PAUL DEMENOK Director, Electoral Area C
Karen Cathcart is the director for rural Golden (Donald, Blaeberry, Nicholson, Parson and Field). Karen has been the area director since November 2014.
Loni Parker is the director for rural Revelstoke (includes Trout Lake, Mica Creek and Albert Canyon). Loni has been the area director since November 1993.
Paul Demenok is the director for the South Shuswap (includes Blind Bay, Carlin, Eagle Bay, Kault Hill, Notch Hill, Shuswap Lake Estates, Sorrento, Skimikin, Sunnybrae and White Lake). Paul has been the area director since November 2012.
RENE TALBOT Director, Electoral Area D
RHONA MARTIN Director, Electoral Area E
LARRY MORGAN Director, Electoral Area F
Rene Talbot is the director for Electoral Area D (includes Silver Creek/Salmon Valley, Falkland, Ranchero and Deep Creek). Rene has been the area director since November 2002.
Rhona Martin is the director for rural Sicamous (Swansea Point, Malakwa). Rhona has been the area director since 1990. She currently serves as the Chair of the Board.
Larry Morgan is the director for the North Shuswap (Lee Creek, Scotch Creek, Celista, Anglemont, Magna Bay, St. Ives and Seymour Arm). Larry has been the area director since 2011.
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ANNUAL REPORT 2017
BOARD OF DIRECTORS
CALEB MOSS Director, Town of Golden
MARK MCKEE Director, City of Revelstoke
TERRY RYSZ Director, District of Sicamous
Councillor Caleb Moss is the Town of Golden’s appointee to the CSRD Board. Caleb serves as the Vice Chair for the CSRD Board.
Mayor Mark McKee is the City of Revelstoke’s appointee to the CSRD Board.
Mayor Terry Rysz is the District of Sicamous’ appointee to the CSRD Board.
KEVIN FLYNN Director, City of Salmon Arm
CHAD ELIASON Director, City of Salmon Arm
Councillor Kevin Flynn is one of the two City of Salmon Arm appointees to the CSRD Board.
Councillor Chad Eliason is one of the two City of Salmon Arm appointees to the CSRD Board.
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ANNUAL REPORT 2017
“This is fantastic news; we’re all thrilled with the overwhelming support for this project.” - Rhona Martin, CSRD Board Chairperson
ACQUIRING THE CP RAIL CORRIDOR In 2017, the Columbia Shuswap Regional District and the Regional District of North Okanagan were provided with the necessary public assent to borrow for the purchase of the CP Rail Corridor property between Sicamous and Armstrong, excluding a number of sections owned by the Splatsin. “From the beginning, this project has helped to initiate relationships with our Splatsin and RDNO partners. The CSRD is excited to continue to build on these relationships with the opportunities for regional economic and recreational development, as well as the opportunity to learn more of the cultural history of the rail line. This new way of connecting our communities will go a long way in creating a stronger region. I am excited to see these benefits unfold.” - Rhona Martin, CSRD Board Chairperson.
“It’s an exciting day for all of us.” - Terry Rysz, Sicamous Mayor
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ANNUAL REPORT 2017
IL
C R
R
A
O R
R
C
O
P
ID
The acquisition of the Rail Corridor is a proud moment for the CSRD as it ensures public ownership of the corridor, allowing it to be used for recreational activities like walking and cycling. As well, the tourism and transportation opportunities presented by the corridor are expected to contribute greatly to the local economy. “Similar to the Okanagan Rail Trail, this purchase of rail corridor will provide numerous benefits to the North Okanagan and Columbia Shuswap areas, including significant recreation and economic opportunities.” - Bob Fleming, RDNO Board Chairperson The CP Rail Corridor will be a long lasting legacy for residents, visitors and communities in the region.
“I think the end result will be something
everyone can be proud of for years to come.” - Mark McKee, Revelstoke Mayor
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ANNUAL REPORT 2017
FINANCE 11
ANNUAL REPORT 2017
2017 HIGHLIGHTS ■■ Implemented new pricing structure for tipping fees within the landfill software; updated manuals and assisted in the training of landfill attendants. ■■ Local service area bylaws were amended for several functions to increase taxation limits as required by the Five Year Financial Plan. ■■ Assisted the CAO on various projects, including CP Rail Trail, Area B Fire Protection, and shared services for Golden/Area A. ■■ Amended Five Year financial plan to include the Rail Trail Corridor as a new service and amend seven other functions to reflect additional costs and the acquisition of parkland in Area F. ■■ Worked closely with the Development Services Manager on funding models for the sub- regional Building Inspection function being implemented in 2018.
FINANCE HIGHLIGHTS The Financial Services Department is committed to providing sound financial management and is involved in almost every aspect of the Regional District’s activities. In addition to sending out invoices and collecting fees for use of CSRD services (such as refuse disposal fees and water utility bills), the Finance team provides financial expertise, information, guidance and advice on day-today operational matters.
■■ Provided ongoing support to develop significant improvements to the HR processes including hiring and orientation. ■■ Worked closely with Emergency Operations staff to develop improvements in the EOC expense process, drastically reducing Shuswap Emergency Program staff time in completing and submitting claims. ■■ Amended Regional Hospital District budget to incorporate a late request for funding from Interior Health for an MRI machine.
The Financial Services Department coordinates the preparation of the annual Regional District Five Year Financial Plans and the audited annual Financial Statements. It also develops and implements financial controls that safeguard Regional District assets. The department also assists in developing policies and procedures which assist the Board in shaping the direction of the organization.
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ANNUAL REPORT 2017
2017 ELECTORAL AREA GRANT IN AID FACTS
ORGANIZATIONS RECEIVING $10,000 OR MORE:
TOP RECIPIENT IN EACH ELECTORAL AREA:
AREA A: Little Mittens Animal Rescue Association Program Support - $17,400 Golden Food Bank Society Program Support - $14,165 Golden Community Resources Society Refugees - Program Support - $10,800 AREA C: South Shuswap Canada Day Society Canada Day Celebrations - $32,000 Sorrento Drop-In Society Parking Lot Repairs - $26,460 Arts Council for the South Shuswap Program Funding - $22,380 Sorrento & Area Community Association Sorrento Beautification - $15,244 Sorrento Drop-In Society Office Renovations - $12,500 South Shuswap Health Services Society Equipment for Wellness Centre - $12,450 AREA E: Eagle Valley Community Support Society Program Funding - $10,000 AREA F: Imai Park Foundation Replace Dugouts, Bleacher Repair & Operational Funding - $11,000 North Shuswap Chamber of Commerce Video Promotion - $10,000
AREA A: Little Mittens Animal Rescue
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AREA B: Trout Lake Fire Department AREA C: South Shuswap Canada Day Society AREA D: Falkland Westwold First Responders
Falkland & District Sunday Morners Club
AREA E: Eagle Valley Community Support Society AREA F: Imai Park Foundation
ANNUAL REPORT 2017
TOTAL WATER BILLS ISSUED Anglemont Cedar Heights Eagle Bay Galena Falkland Mac/Reed Saratoga Sorrento Sunnybrae Cottonwoods
2015 509 383 82 4 283 102 98 741
2016 512 384 82 5 283 105 211 743
2017 524 415 84 5 283 106 212 745
0 0
75 0
67 175
2202
2402
2617
PROPERTY TAXES 2017 57% OTHER
38% CSRD
DID YOU KNOW?
Only 38% of your property taxes went to the Columbia Shuswap Regional District.
5%
Property taxes in Electoral Areas are collected by the Province and are redistributed to local government and related agencies. In 2017, 5% went to the Regional Hospital Districts and the rest of your taxes (in blue) were collected for Provincial School Tax (39%), Provincial Rural Tax (11%), Police Tax (2%) and other agencies (4%).
REGIONAL HOSPITAL DISTRICTS
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ANNUAL REPORT 2017
CSRD BUDGET
Department
Total
Percentage
$7,433,011
16.3%
$403,724
0.9%
Development Services
$2,184,904
4.8%
Protective Services
$6,540,649
14.3%
Environmental Health Services
$7,395,038
16.2%
Utilities
$5,270,243
11.6%
Parks and Recreation
$5,277,555
11.6%
Economic Development and Tourism
$1,398,567
3.0%
Other
$4,740,649
10.4%
$4,954,611
10.9%
$45,598,951
100%
Corporate Services and Finance Information Technology
Debt Payments for Member Municipalities
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ANNUAL REPORT 2017
COMMUNITY WORKS FUND Community Works Funds are also known as Gas Tax Funds. Gas Tax Agreement funding is provided by the Government of Canada. Gas Tax Agreement funding may be used towards designated public transit, community energy, water, wastewater, solid waste and capacity building projects. Listed below are highlights of funding provided. In 2017, a total of $1,232,258 in Gas Tax Funds were approved for distribution.
ALL AREAS
Solid Waste/Recycling Initiatives - - - $5,000 Asset Management - - - - - - - - - - $33,659
AREA D
Falkland Waterworks Manganese Filtration - - - - - - - - - $75,581
AREA A
Master Parks Plan and Regional Trail Strategy - - - - - - - - - - - - - $34,879
Regional Trail Management Strategy - $ 2,485
Falkland Historical Society - - - - - - $5,950
AREA C
Regional Trail Management Strategy - $2,486
Falkland Water System Upgrades - - $41,251
Sorrento/Blind Bay Community Sewer $5,826
Falkland & District Sunday Morners Hall - - - - - - - - - - - - - $29,063
Parks Plan - - - - - - - - - - - - - - $29,311
Tourism Kiosks - - - - - - - - - - - - $25,021
Ranchero/DCr Fire Hall Water System Assessment - - - - - - - - - - $6,859
Lakeview Place Subdivision Water System - - - - - - - - - - - - $74,724
Salmon River Rd Parallel Trail - - - - $26,982
Larch Hills Nordic Society - - - - - - - $18,618
John Evdokimoff Park Playground Equipment - - - - - - - - $69,510
Salmon Valley Senior Citizens Hall - - $14,487
Shuswap Lake Estates Tennis Club - - $30,248
AREA E
Regional Trail Management Strategy - $2,485
Tappen Sunnybrae Fire Hall Expansion - - - - - - - - - - - - $17,600
Playground Equipment Area E Parks - - - - - - - - - - - - $114,340
Additional Tourism Kiosks - - - - - - - $4,781
Electric Vehicle Charging Station - - - - $586
Eagle Bay Fire Hall Mechanical Upgrades - - - - - - - - $21,200
Swanson Road Playground Equipment - - - - - - - - $23,171
Malakwa Community Park - - - - - - $21,476
Malakwa Community Park - - - - - $149,800
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ANNUAL REPORT 2017
CSRD TOTAL TANGIBLE CAPITAL ASSETS
$18,060,647
Land
$6,610,462
Land Improvements
$24,066,582
Buildings Equipment
$8,145,381
Mobile Equipment
$9,931,546 $25,498,973
Water Infrastructure
$3,98,178
Other Total:
$96,251,769
VISIT OUR WEBSITE TO VIEW OUR FIVE YEAR FINANCIAL PLAN
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ANNUAL REPORT 2017
OPERATIONS 18
ANNUAL REPORT 2017
OPERATIONS MANAGEMENT DEPARTMENT The Operations Management Department is responsible for planning, managing and operating a total of five divisions: Operations Administration; Community Services; Utilities; Protective Services; and Environmental Health Services. These divisions represent a diversity of functions delivered by the department on a local, sub-regional, and region-wide basis. Annual work programs are budgeted and implemented from the variety of plans, policies and stakeholders that drive the priorities of the Operations Management Department on an ongoing basis.
HIGHLIGHTS ■■ The Sunnybrae water system expansion project was initiated which included a new deep lake water intake, and a wet well installation. ■■ The Tappen Sunnybrae Fire Hall was substantially expanded to include two new bays, and office and training rooms. ■■ A comprehensive review of the Area C Parks Plan was completed and guides park development in Area C over the next 20 years.
■■ Facilitated service area expansion requests for fire, water and street light services.Completed 20 contract renewals, 20 new service agreements, and 3 Bylaw reviews and amendments. ■■ Continued development in corporate asset management including the creation of an Asset Management Policy, Corporate Strategy and Framework, and data design and data capture framework was established.
■■ The establishment of a Protective Services Division within the department created the amalgamation of fire and emergency services and recruited a Team Leader of Protective Services.
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ANNUAL REPORT 2017
COMMUNITY SERVICES DIVISION The Community Services Division delivers services related to five core functions: Parks and Recreation, Revelstoke Airport Management, Recreational Facilities, Dog Control, and Building Maintenance and Security.
PARKS AND RECREATION FUNCTION The Parks and Recreation Function is responsible for the planning, managing, construction and operation of community parks and trails within the Regional District. 2017 HIGHLIGHTED PRIORITIES COMPLETED ■■ Comprehensive review and update of the Area C Parks Master Plan - - - - - - $150,000 ■■ New park construction in Malakwa - - - - - $200,000 ■■ Markwart Boat Launch improvements - - - $105,000 ■■ Ross Creek Park improvements - - - - - - - $56,000 ■■ Rose Clifford Park improvements - - - - - - $80,000 ■■ Purchased 1.08 acre lakefront property in Celista for boat launch development -
$1,125,000
STILL IN PROGRESS ■■ Swanson Road Community Park - - - - - - $75,000 ■■ Glenemma Trail construction - - - - - - - - $45,000 ■■ John Evdokimoff Park improvements - - -
$180,000
■■ Golden and Electoral Area A Regional Trail Strategy - - - - - - - - - -
$120,000
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ANNUAL REPORT 2017
REVELSTOKE AIRPORT MANAGEMENT FUNCTION
RECREATIONAL FACILITIES FUNCTION
The Revelstoke Airport was constructed in 1968 as a BC Hydro initiative. Upon completion, the Airport was turned over to the City of Revelstoke, and in the early 1980’s, the assets were transferred over to the CSRD. Currently, the Airport is recognized as a Medivac facility, a forestry firefighting base and an overall economic opportunity stimulator for the benefit of the City of Revelstoke and the surrounding area.
The CSRD owns the Sicamous & District Recreation Centre, the Golden Library, the Golden Curling Rink and the Golden & District Recreation Centre. 2017 PRIORITIES COMPLETED ■■ Golden Arena ice plant compressor rebuild - - - - - - - - - - - - - $30,000
2017 PROJECTS COMPLETED
■■ Golden Arena ice side dry sprinkler replacement - - - - - - - - - - - - $26,000
■■ Runway crack sealing - - - - - - - - - - - - $10,000
■■ Sicamous Arena lounge flooring replacement - - - - - - - - - - - - $35,000
■■ Runway line painting - - - - - - - - - - - - $15,000 ■■ Airport Terminal Upgrades - - - - - - - - - - $40,000
DOG CONTROL FUNCTION 21
■■ Comprehensive review and adoption of new Dog Control Bylaw occurred and online purchasing program for new dog licenses was implemented.
ANNUAL REPORT 2017
UTILITIES DIVISION The Utilities Division delivers services related to four core functions: Community Water Services, Community Sewer Services, Street Lighting and Fire Hydrant servicing.
UTILITIES FUNCTION The CSRD owns and operates ten community water systems (Anglemont, Cedar Heights, Eagle Bay, Falkland, Galena Shores, MacArthur/Reedman, Saratoga, Sorrento as well as Sunnybrae and Cottonwoods which were both added in 2016), as well as five fire hall/community hall water systems (Malakwa, Silver Creek, Scotch Creek, Swansea Point and White Lake). The ten community water systems are funded by parcel tax and user fees, while the fire hall systems are funded through the fire hall budget. 2017 HIGHLIGHTED PRIORITIES COMPLETED ■■ Cottonwood Water System upgrade - - - - $500,000 ■■ Repair large water leak in MacArthur/Reedman water system - - - - - $50,000 ■■ Manganese Removal System at Falkland Water System - - - - - - - - $1,400,000 ■■ Lakeview Place Water System connection to Cedar Heights Water System - - - - - - $600,000 STILL IN PROGRESS ■■ Sunnybrae Water System Upgrade ■■ Rebuild Cedar Heights PRV Stations ■■ Upgrade Ranchero/Deep Creek Firehall Water System 22
ANNUAL REPORT 2017
PROTECTIVE SERVICES DIVISION The Protective Services Division delivers services related to three core functions: Fire Services, Emergency Fire Dispatch (911) and Emergency Management.
FIRE SERVICES FUNCTION The CSRD operates 13 fire departments within eight local area fire suppression service areas. There are a total of 14 fire halls, approximately 50 major pieces of apparatus and approximately 300 active paid per call fire fighters. In addition, there are three fire suppression service areas which receive services through contract from adjacent municipalities. Fire suppression services are also provided by the CSRD to portions of the Little Shuswap Indian Band territory and to a specified area within the Regional District of North Okanagan. 2017 PRIORITIES COMPLETED ■■ Replacement of mini-pumper Shuswap Fire Hall - - - - - - - - - - - - - $95,000 ■■ Ready Racks purchased for Eagle Bay Fire hall - - - - - - - - - - - - $10,000 ■■ MSA upgrade completed for Anglemont - - - $70,000
STILL IN PROGRESS ■■ Tappen Sunnybrae Fire hall expansion ■■ Exhaust removal system Nicholson Fire Hall ■■ Dry Hydrant installation in Celista ■■ Property acquisition for Celista for fire services
EMERGENCY FIRE DISPATCH FUNCTION (911) The CSRD facilitates the provision of a regional 911 dispatch service (fire, police, ambulance) for all properties within the Regional District. 2017 PRIORITIES COMPLETED ■■ Radio Over Internet Protocol (ROIP) installation in the Townsite of Field - - - $10,000 ■■ ROIP Improvements made in Salmon Arm/Golden - - - - - - - - $10,000
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ANNUAL REPORT 2017
ENVIRONMENTAL HEALTH SERVICES DIVISION The Environmental Health Services Division delivers services related to nine core functions: Residuals Management, Waste Reduction, Climate Action, Milfoil Control, Noxious Weeds, Mosquito Control, On-Site Sewer System Education, Ground Water Monitoring and Dike Maintenance.
SOLID WASTE RESIDUAL MANAGEMENT Solid Waste Residual Management is a region wide service mandated through a Regional Solid Waste Management Plan (SWMP). Funding is allocated through user fee revenues at waste receiving sites, grants and landfill gas management contracts (Climate Action Secretariat and Fortis BC).
SOLID WASTE REDUCTION ■■ Developed a Household Hazardous Waste Collection Facility – Salmon Arm Landfill
CLIMATE ACTION FUNCTION
2017 PRIORITIES COMPLETED
■■ 7,627 tCO2e sold on the carbon market resulting in revenues of $99,151
■■ Landfill outside slope redevelopment and hydroseed – Golden Landfill
MILFOIL CONTROL FUNCTION
■■ Alternate Daily Cover system replacement (all landfills) ■■ Design and Operations Plan Development – Sicamous Landfill ■■ Review, adoption and implementation of new Tipping Fee Bylaw ■■ Salmon Arm Landfill gas plant carbon credit verification and reporting ■■ 7,627 tCO2e removed from the environment and traded on the carbon market
The Milfoil function carries out Eurasian Water Milfoil control measures on Shuswap and Mara Lakes in Electoral Areas C, D, E, F, the City of Salmon Arm and the District of Sicamous, in order to reduce the nuisance impact of this non-native aquatic plant. 2017 PRIORITIES COMPLETED ■■ Implemented automated equipment tracking and mapping software.
STILL IN PROGRESS
NOXIOUS WEEDS FUNCTIONS
■■ Land acquisition for landfill expansion – Salmon Arm Landfill
■■ Inventoried 31 CSRD properties and completed 254 invasive plant records.
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ANNUAL REPORT 2017
DEVELOPMENT SERVICES 25
ANNUAL REPORT 2017
BYLAW AMENDMENTS/ DP’S/DVP’S/TUP’S 150 140
The Development Services Department’s mandate is to provide region-wide land use planning and development control to meet the expectations and needs of the residents of the region. The department provides professional advice and recommendations to the Board of Directors who provide policy directives and decisionmaking on significant land use matters. Development Services staff adheres to provincial government legislation and regulations and works cooperatively with provincial and federal government ministries and other agencies in the delivery of its products and services. The Development Services Department’s organization is structured into four distinct functions:
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LONG RANGE PLANNING
CURRENT PLANNING
BUILDING REGULATION
BYLAW ENFORCEMENT
120 110 100 90 80 70 60 50 40 30 20 10 0
2009
2012
2016
2017
(EST)
DEVELOPMENT APPLICATIONS AND PERMITS
PERCENTAGE INCREASE
DEVELOPMENT SERVICES HIGHLIGHTS
NUMBER OF APPLICATIONS
130
264%
145%
34% 2016-2017
2012-2017
2009-2017
ANNUAL REPORT 2017
APPLICATIONS & ENFORCEMENT COMPLAINTS BYLAW AMENDMENTS DP’S/DVP’S/TUP’S
OTHER APPLICATIONS
(E.G. ALR, EXEMPTIONS SUBDIVISIONS ETC.)
BYLAW ENFORCEMENT
2009 2012 2016
BUILDING INSPECTION
2017 0
30
60
90
120
150
IN 2017 There has been several major bylaws and projects undertaken and completed by DS staff in 2017. Further, 2017 has been a historic year with a substantial increase in the number of land use applications processed by DS staff with applications up 67% from 2016 levels (2016 was also a record year). In addition to the major projects undertaken by DS staff, this unforeseen and dramatic increase in the processing of development-related applications has decreased the ability of DS staff to spend time taking on some other intended projects. Two major projects in particular required a notable amount of staff research, planning, participation and reporting in 2017: Noise Bylaw No. 5754 and Building Regulation Public Engagement for Electoral Areas B, E and F. With these two projects nearing completion in early 2018, including the completion of the Ranchero/
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Deep Creek Zoning Bylaw, the intention is to then focus specifically on the completion of the Electoral Area E OCP, and the public engagement in Electoral Area C for the implementation of building inspection in that area in 2019. As time permits other smaller projects will be undertaken although the processing of applications in a timely and efficient manner remains the priority of DS planning staff. Staffing appropriately to manage the expectations of individual Directors, the Board and the public will therefore remain a challenge as the Department implements a new and more robust building inspection program while also processing an ever increasing number of building permits and land use applications.
ANNUAL REPORT 2017
ACRONYMS EXPLAINED Request for Proposal | RFP Electoral Area Directors | EAD Official Community Plan | OPC Advisory Planning Commission | APC Association of Professional Engineers and Geoscientists of British Columbia | APEGBC Municipal Insurance Association of British Columbia | MIABC
■■ Noise Bylaw ■■ Bylaw development, public information, comment analysis/compilation complete and results presented to Board ■■ Bylaw now at second reading pending amendments ■■ Electoral Area B/Revelstoke Diagnostic Inventory ■■ RFP drafted and consultant hired ■■ Provision of data and review of consultant reports ■■ Public meeting and final report complete and provided to CSRD Board, City of Revelstoke and public
MAJOR PROJECTS ■■ Building Regulation Public Engagement Electoral Areas B, E and F (summer 2017) ■■ Online and written materials,social media, comment forms ■■ 4 open houses complete ■■ Presentation of public engagement results to Board complete ■■ Building Regulation Bylaw ■■ New bylaw developed; MIABC and legal review ongoing ■■ 1st/2nd Reading in December ■■ Hired additional Building Inspector and Building Assistant for implementation of new Building Regulation Service ■■ Ranchero/Deep Creek Zoning Bylaw
■■ Hired new Development Services Assistant (Planner) ■■ Electoral Area E OCP ■■ Legal review complete ■■ Qualified Professional/APEGBC required content review ■■ Updated Development Permit language ■■ Docks and Buoys enforcement options ■■ Presentation to EAD complete ■■ Subdivision Servicing Bylaw amendments ■■ Amendments proposed to Board; referrals and consultation ongoing ■■ Outreach to Shuswap development community, e.g. Shuswap Construction Industry Professionals and North Shuswap Chamber of Commerce (meetings ongoing) ■■ Soil Removal and Deposit Bylaw ■■ Report and rescindment of 1st reading complete ■■ CSRD/Provincial ‘Head Lease’
■■ APC & OCP Committee consultation complete
■■ Research and discussions with provincial staff
■■ 2nd reading as amended and open house in November and December
■■ Report and presentation to EAD to not pursue a head lease with the province completed
■■ Bylaw Enforcement Policy ■■ EAD review and Board adoption of policy complete 28
■■ Provincial changes to private moorage program ■■ Analysis, report and presentation to Board complete ANNUAL REPORT 2017
GOALS FOR 2018 ■■ Board approval of new Building Regulation Bylaw (Update: Bylaw adopted March 2018) ■■ Electoral Area E OCP ■■ Board report (2nd reading as amended) and referrals ■■ Public consultation, public hearing and adoption ■■ Building Regulation Public Engagement in Electoral Area C ■■ Three public information meetings in spring/summer 2018 ■■ Online and written materials, social media, and comment forms available ■■ Building Regulation Bylaw amendments ■■ Implementation of Electoral Area C building inspection early 2019 ■■ Ranchero/Deep Creek Zoning Bylaw ■■ Public hearing and adoption (Update: Bylaw adopted April 2018)
■■ Medical marijuana and recreational cannabis regulations ■■ Federal & Provincial Government legislation review (Update: CSRD Cannabis Policy under development) ■■ Ministry of Energy, Mines and Petroleum Resources (MEMPR) Referral Policy ■■ Bylaw Notice Adjudication research for future EAD discussion ■■ Development Permit and miscellaneous bylaw amendments (all OCPs) ■■ Qualified Professional reports/required content ■■ Debris flow, Lakes 100m, geotechnical ■■ Development Services Procedures Bylaw miscellaneous amendments ■■ Development Services Fees Bylaw minor amendments ■■ Lakes Zoning Bylaw amendments
■■ Noise Bylaw adoption and Bylaw Enforcement Policy update 29
ANNUAL REPORT 2017
GEOGRAPHIC INFORMATION SYSTEMS AND
INFORMATION TECHNOLOGY 30
ANNUAL REPORT 2017
INFORMATION SYSTEMS HIGHLIGHTS The Information Systems Department provides reliable, stable and current technology systems to all Regional District departments. This department maintains all servers, workstations, firewalls, printers, scanners, telephones, cellular phones, pagers, and security systems. They also supply technical support for all volunteer fire departments and Columbia Shuswap Regional District Landfills.
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The Information Systems department coordinates and manages short and long term information technology infrastructure planning, acquisition of corporate computer equipment, software services and telecommunications equipment and services. The role of Geographic Information System (GIS) is to provide vital support for all Regional District departments. This department maintains all internal and external mapping by way of an extensive spatial database for house numbering and 911 information, trail and park data, Shuswap Tourism data, asset management, detailed property information, and land-use planning. The department also provides a robust, easy-to-use public web mapping application, making it easy for our residents, as well as our visitors, to access this data from anywhere.
ANNUAL REPORT 2017
WEBSITE & SOCIAL ANALYTICS 213,568
147,551
WEBSITE VISITS
FACEBOOK LIKES
DEVICES USED TO VISIT CSRD.BC.CA
44.7% WEB TRAFIC INCREASE
OUR MOST VISITED PAGES LANDFILL HRS MAPS CEDAR LK REC. SITE CONTACT NEWS
41% DESKTOP 13% TABLET 46% MOBILE
34,590 20,299 10,688 10,672 9,727
FACEBOOK REACH* * NUMBER OF UNIQUE TIMES
OUR CONTENT WAS SEEN
249,293 2017 HIGHLIGHTS
CSRD MAINTAINS:
■■ Updated our online mapping with new search tools and base mapping.
■■ 26,440 parcels of land.
■■ Began mapping CSRD owned assets for better long term maintenance. ■■ Created, in partnership with Shuswap Tourism and the Shuswap Trail Alliance, Georeferenced PDF maps for trail systems throughout the region. ■■ Worked with the Shuswap Emergency Program to map evacuations, debris flows and sandbag deployments during 2017 flood season. ■■ Partnered with BC Housing to identify new housing builds and ensure compliance with home owner protection insurance ■■ Researched and mapped properties for acquisition of CP Rail Corridor
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OUR LIKES 787
JANUARY
1099
DECEMBER
■■ Mapping for a geographical area of 2,979,744 HA (7,363,108 acres) ■■ 722 KM of mapped trails with 72 Geo-Referenced maps available for download
IN 2017 WE UPDATED OUR MAPPING DATA FOR: ■■ 587 house number updates ■■ 289 BC assessment updates (31.1% increase from 2016) ■■ 118 new lots (38.8% increase from 2016) ■■ 23 new subdivisions (15% increase from 2016)
ANNUAL REPORT 2017
ECONOMIC DEVELOPMENT 33
ANNUAL REPORT 2017
ECONOMIC DEVELOPMENT HIGHLIGHTS Shuswap Economic Development provides services to initiate economic development projects that support businesses, individuals, other economic development organizations, and community stakeholders within the geographic boundaries of the District of Sicamous and CSRD Electoral Areas C, D, E, and F.
There were four projects that were the main focus of the Shuswap Economic Development in 2017:
COMMUNITY ECONOMIC DEVELOPMENT PROJECTS & BUSINESS DEVELOPMENT COMMUNITY TO COMMUNITY FORUMS TO DEVELOP A COMMUNICATIONS PROTOCOL BETWEEN LOCAL GOVERNMENT AND LOCAL INDIGENOUS COMMUNITIES SHUSWAP ECONOMIC DEVELOPMENT STRATEGY DEVELOPMENT SHUSWAP AGRICULTURE STRATEGY IMPLEMENTATION
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ANNUAL REPORT 2017
COMMUNITY ECONOMIC DEVELOPMENT AND BUSINESS DEVELOPMENT Funding in this category was used for: ■■ The development of communication material and marketing activities to ensure that businesses and stakeholders in the Shuswap region are aware of the resources that can be provided to the community through Shuswap Economic Development (SED). ■■ Continuation of one on one business meetings to maintain ongoing knowledge of local business activity and provide business support – continuation of the Business, Retention, and Expansion program. ■■ Compile data and maintain the Executive Pulse database to ensure that SED has up to date information on businesses in the Shuswap region – this information is shared with various ministries in BC – through the BC Economic Development Association. ■■ Provide project implementation of the Shuswap Agriculture Strategy. ■■ Maintain relationships with community stakeholder organizations. ■■ Implementation of community development projects based on successful project funding applications – ie. Buy Local program funding, Investment Agriculture Foundation Funding. ■■ Research and develop other funding opportunities for specific project funding.
COMMUNITY TO COMMUNITY FORUM
SHUSWAP ECONOMIC DEVELOPMENT STRATEGY To work in partnership with the local Shuswap communities to develop a regional economic development action plan for the Shuswap region. This project will include the communities of Sicamous, and CSRD Electoral Areas C, D, E, F. Community Futures Shuswap will also be a partner in this project. ■■ This project was completed in 2017 and an application for funding to implement the strategy was submitted through the Rural Dividend funding program.
SHUSWAP AGRICULTURE STRATEGY IMPLEMENTATION This funding will be used to implement projects that were identified in the 2014 Shuswap Agriculture Strategy. Projects included will be: ■■ To work with producers to educate consumers about how to buy local. This includes the implementation of the Shuswap Grown Marketing Strategy completed in 2016. ■■ To create awareness of the “Shuswap Grown” agriculture marketing brand and work with local producers to use the brand. ■■ To work towards creating a working committee of local producers that can assist with agriculture projects as defined in the Shuswap Agriculture Strategy.
Two Community to Community Forums were organized - February 15 and November 13, 2017 - to develop a communications protocol with local government and the local Indigenous communities. The purpose of the communications protocol is to establish and maintain a long term government to government relationship and open communication across the Shuswap watershed portion of Secwepemculecw, compliment existing protocols, and support the development of local protocols where none exist. There will be another meeting in March 2018 to review the draft protocol and then a signing ceremony will be held in the summer of 2018.
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ANNUAL REPORT 2017
SHUSWAP TOURISM HIGHLIGHTS 3,368
TOP 5 VISITED PAGES
FACEBOOK LIKES
OUR LIKES
FACEBOOK REACH*
291,827
* NUMBER OF UNIQUE TIMES CONTENT WAS SEEN
2,201
INSTAGRAM FOLLOWERS
3093
3367
JANUARY
1,530
TWITTER FOLLOWERS
DEVICES USED TO VISIT SHUSWAP TOURISM
DECEMBER
7.69%
WEB TRAFIC DECREASE* * DECLINE IN SITE VISITATION IN 2017
RV PARKS & CAMPGROUND LISTINGS CABIN & COTTAGE LISTINGS THINGS TO DO FESTIVALS & SPECIAL EVENTS ADAMS RIVER SALMON RUN LISTING
21,607 17,913 14,725 12,551 11,294
DUE TO WILDFIRES AND SMOKE
36%
13%
51 %
WEBSITE VISITS 2017
213,568
Shuswap Tourism is the Destination Marketing Organization (DMO) for the Shuswap Region, which includes electoral areas C, D, E and F of the Columbia Shuswap Regional District, as well as the municipalities of Chase, Enderby, Salmon Arm and Sicamous. Shuswap Tourism’s mandate is to promote visitation to the Shuswap region by visitors from Alberta, BC and Northwest US.
digital marketing campaigns drove record numbers of visitors to Shuswap Tourism’s website and social media channels. In 2017, Shuswap Tourism began implementing a new Marketing Strategy with the assistance and guidance of a new marketing partnership with Destination Think. The purpose of this strategy was to implement more digital marketing strategies and promote the Shuswap as a four season destination.
In 2017, Shuswap Tourism reached approximately 1 million people, through attendance at travel trade shows, distribution of marketing materials locally, website visits, social media engagement, print and video promotion, and media exposure. Visitor guides and maps were widely distributed through Visitor Centres in Alberta and British Columbia, BC Ferries, airports, and within the Shuswap Region.
In 2017 Shuswap Tourism was able to make significant progress in enhancing local brand awareness while celebrating Canada 150. The Shuswap Tourism website was a hub for celebrations and information on projects pertaining to Canada 150, and the Shuswap Tourism team attended events hosted through the region.
Shuswap Tourism attended four major travel trade shows. Surveys are conducted at the tradeshows and the results show great indication of future visitation by those that took part. Awareness of the Shuswap brand was promoted through attendance at various local events and festivals throughout the season.Shuswap Tourism sponsored 16 local events, enhancing the visitor experience throughout the year. Two significant online
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In 2018, Shuswap Tourism is moving forward and prioritizing time and dollars spent with online marketing of the Shuswap region. With the majority of people planning vacations online, it is vital that Shuswap Tourism stay current with marketing strategies that can invite visitors from around the world. Shuswap Tourism intends to keep some of the current marketing strategies in place, such as the Shuswap Trail Guide, and the Cycle Touring Guide, while continuing to look at new marketing strategies that will continue to build their reach.
ANNUAL REPORT 2017
CLICK HERE TO VIEW THE SHUSWAP TOURISM VIDEO
FILM COMMISSION HIGHLIGHTS The Columbia Shuswap Film Commission promotes film and television production activity, in collaboration with the British Columbia Film Commission, the City of Revelstoke, the City of Salmon Arm, the District of Sicamous, and CSRD Electoral Areas B, C, D, E, and F, to the domestic and international film production industry. During 2017 the CSFC responded to several scouting requests in the region, and were able to facilitate six productions. The CSFC continues to help solve issues of filming in the rural areas of BC by creating and bringing education to our region in the form of a Motion Picture Orientation Course, offering relevant technical classes, responding to film inquiries and promoting the Columbia Shuswap as a film destination.
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ANNUAL REPORT 2017
PAGE 20: (Top left) Abbott Ridge Trail, Glacier National Park, Electoral Area B (Bottom right) Asulkan Hut, Glacier National Park, Electoral Area B Photo Credit: Erica Hartling
FEATURED PHOTOGRAPHY COVER: Adams River, Electoral Area F Photo Credit: Erica Hartling PAGE 1: Moonraker Trails, Electoral Area A Photo Credit: Erica Hartling PAGE 2: Margaret Falls, Electoral Area C Photo Credit: Shuswap Tourism
PAGE 21: Larch Hills Traverse, Electoral Area E Photo Credit: Erica Hartling PAGE 22: (Top left) Frisby Ridge Trail, Electoral Area B (Bottom right) Abbott Ridge Trail, Glacier National Park, Electoral Area B Photo Credit: Erica Hartling PAGE 23: Shuswap Lake, Salmon Arm Bay Photo Credit: Erica Hartling PAGE 24: Salmon Arm Foreshore Raven Trail Photo Credit: Erica Hartling PAGE 30: Credit: Darren Robinson Photography
PAGE 4: Glacier National Park, Electoral Area B Photo Credit: Erica Hartling
PAGE 31: (Top left) Frisby Ridge Trail, Electoral Area B (Bottom right) Scotch Creek Hlina Trail, Electoral Area F Photo Credit: Erica Hartling
PAGE 5: Revelstoke Mountain Resort, Electoral Area B Photo Credit: Erica Hartling
PAGE 32: Haines Creek, Electoral Area D Photo Credit: Erica Hartling
PAGE 9: CP Rail Corridor, Fortune Creek to Armstrong Photo Credit: Shuswap Trail Alliance
PAGE 33: Salmon Arm Foreshore Raven Trail Photo Credit: Shuswap Tourism
PAGE 10: Funding announcement with Elected Representatives, Photo Credit: Shuswap Trail Alliance
PAGE 34: (Top left) Canoe Beach, Salmon Arm (Bottom right) White Lake - Blind Bay Trails, Electoral Area C Photo Credit: Erica Hartling
PAGE 11: Credit: Darren Robinson Photography PAGE 12: (Top left) Asulkan Valley Trail, Glacier National Park, Electoral Area B Photo Credit: Erica Hartling (Bottom right) Gardom Lake Photo Credit: Shuswap Tourism PAGE 13: Asulkan Valley Trail, Glacier National Park, Electoral Area B Photo Credit: Erica Hartling PAGE 14: Blind Bay Bluffs – Electoral Area C Photo Credit: Erica Hartling PAGE 16: Hermit Trail, Glacier National Park, Electoral Area B Photo Credit: Erica Hartling PAGE 17: Shaketown, Electoral Area B Photo Credit: Erica Hartling PAGE 18: View of Enderby Cliffs Photo Credit: Shuswap Tourism
PAGE 35: Shuswap Lake, Salmon Arm Bay Photo Credit: Erica Hartling PAGE 36: Tappen Bay, Electoral Area C Photo Credit: Shuswap Tourism PAGE 37: (Top left) White Lake, Electoral Area C Photo Credit: Erica Hartling (Bottom right) Film crew on set in Malakwa, Electoral Area E Photo Credit: Columbia Shuswap Film Commission
CSRD would like to thank Erica Hartling, Darren Robinson Photography, Shuswap Tourism, Shuswap Trail Alliance, and Columbia Shuswap Film Commission for the use of their photos.
PAGE 19: Larch Hills Traverse, Electoral Area E Photo Credit: Erica Hartling
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ANNUAL REPORT 2017
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