Annual Report 2019 by ColumbiaShuswapRD

ANNUAL REPORT

2019

TABLE OF CONTENTS INTRODUCTION 03 Infographic Data Summary 04 Message from the Chair 05 Message from the Chief

DEVELOPMENT SERVICES 30 Development Services Overview 32 Planning Division 33 Building and Bylaw Enforcement Division

Administrative Officer 06 Board of Directors

GIS AND INFORMATION TECHNOLOGY 35 Overview and Highlights

CORPORATE ADMINISTRATION 10 Overview and Highlights

ECONOMIC DEVELOPMENT 38 Overview and Highlights

FINANCE 12 Overview and Highlights 13 2019 Electoral Area

SHUSWAP TOURISM AND FILM 40 Tourism Overview and Highlights 41 Film Commission

Grants-in-Aid Facts

14 CSRD Budget 15 Community Works Fund 16 Tax Requisition by Area 17 CSRD Total Tangible Assets OPERATIONS MANAGEMENT 19 Operations Management Overview 20 Operations Management Department

Overview and Highlights

Structure

21 Community Services Division 23 Utilities Division 24 Protective Services Division 26 Environmental Health Services Division 28 Operations Administration

ANNUAL REPORT 2019

INTRODUCTION 2

ANNUAL REPORT 2019

2019 BY THE NUMBERS

81SHUSWAP AND 22.3 BUOYS PULLED FROM

TONNES

MARA LAKES

MILFOIL

HARVESTED

BY TRANSPORT CANADA WITH HELP OF THE CSRD

252

THROUGH CSRD SYSTEMS

CSRD FIRE HYDRANTS

81,900 2,406 WATER SYSTEM

WATER MAINS CONNECTIONS

JUNIOR

FIRE FIGHTERS

305 PAID

FIGHTERS

GRADUATED

370 FIRE

ON-CALL

FIREFIGHTERS

107 CONTRACTS CSRD

ISSUED

MEDIA

WEBSITE VISITS

230,115 13,658 1,199,681

4 OUTDOOR

DEVELOPED

ICE RINKS

PARKS

405

PROTECTIVE

26,700

VOLUNTEERS

DISTRIBUTED

SERVICES

TOURISM GUIDES

PAINT RECYCLED

FULL MEMBERS

ASSESSMENTS

ISSUED TO THE

462 KG OF 12,246 KG CLOTHING

JUNIOR FIRE

TO BECOME

FIRESMART

RELEASES

VALID VIRUS SPAM

WATER PUMPED

531,749

CSRD RECEIVED 1,443,454 EMAILS:

1,348,569,684 L

APPROXIMATE METRES OF

86 PRESS

CALLOUTS FOR CSRD

DEPARTMENTS

17,205 KG ELECTRONICS

RECYCLED

CSRD BOARD

AND PUBLIC MEETINGS

FROM START OF

PROGRAM IN NOVEMBER 2019

(SMALL APPLIANCES AND POWER TOOLS)

798

IN 2019

115

DONATED

30 SHUSWAP NEIGHBOURHOOD

EMERGENCY

PROGRAMS

RESIDENTIAL BATTERIES RECYCLED

FREON REMOVED FROM

2,473

COOLING APPLIANCES

ANNUAL REPORT 2019

Listening is critical to good leadership and good governance. We welcome the fair and constructive input of our citizens. While some of our initiatives have been put on hold, others are now advancing in different ways. A scaled-back proposal for a community water system in Scotch Creek is moving ahead, an Official Community Plan for Electoral Area D is on the radar.

KEVIN FLYNN BOARD CHAIR

MESSAGE FROM THE CHAIR Good leaders have a vision for the future. But a clear vision can only be formed by reflecting on what has come before. That is why it is my pleasure as the new Chair of the Columbia Shuswap Regional District Board, to take this look back at 2019 and get a sense of how this will shape the future goals and priorities of the organization. I, along with my fellow Board members, understand the trust and responsibility you have placed in us as leaders of this region. And, like any team, we need to work together to achieve the goals we envision. Our commitment is to do this with respect as a guiding principle – respect for our constituents, respect for Board Directors and respect for staff who do the day-to-day work of the CSRD. The past year has not been without challenges. It has been a time where the CSRD took action on a number of initiatives – a proposed Curbside Recycling program for Electoral Area C, Building Inspection in Electoral Area D, an Alternative Approval Process on the proposed Centennial Field purchase in Electoral Area C and a community-wide water system for Scotch Creek in Electoral Area F. We engaged our citizens on these and other initiatives. We asked them to share. We asked them to participate in democracy. We listened. We took the interests of the electorate into account when it came time for the Board to make decisions.

This theme of engagement is also a critical component of one of the largest CSRD projects in 2019 – the Sorrento-Blind Bay Incorporation Study. This is building on the work conducted by the CSRD since the 1990s. The work done in 2019 lays the foundation for change in Electoral Area C: either the potential incorporation of Sorrento-Blind Bay into a new municipality or the division into two separate Electoral Areas. The CSRD also continued being proactive in ensuring the safety and well-being of property owners with the expansion of Building Inspection into Electoral Area C. Sometimes, however, events require us to be reactive. The CSRD showed its ability to do this quickly and effectively when an ammonia leak forced the shut-down of the Golden & District Recreation Centre. Staff and Directors worked together to devise and approve a necessary solution that got the community back to skating, with as little disruption as possible. In 2019, the Board adopted a strategic plan to help guide our priorities. We have come together and agreed on key values at the foundation of our work. As Board Chair, it is my commitment to focus all of our efforts on these values – integrity, engagement, fairness, respect, innovation, positivity and empathy. While this Annual Report takes a look back, the Strategic Plan is what will drive us into the future. It is also available on our website at: www.csrd.bc.ca/inside-csrd/reports/ strategic-plan-2019-2022. I would encourage residents to take a look at both of these documents to get a picture of the work we do and how we do it.

Sincerely, KEVIN FLYNN, Board Chair

ANNUAL REPORT 2019

It is a reality, however, that priorities have to be set. The CSRD must reconcile service demands and costs with scarce resources. Our constituents want us to find that delicate balance between providing useful and valuable services while cautiously managing the spending of their tax dollars. Our challenge is to ensure our spending is both sustainable and affordable for our taxpayers over the long term.

CHARLES HAMILTON CAO

MESSAGE FROM THE CHIEF ADMINISTRATIVE OFFICER I am pleased to submit the Columbia Shuswap Regional District annual report to our constituents. It is an opportunity to reflect upon 2019 and share our accomplishments with the public and our stakeholders. The CSRD provides a broad range of services to approximately 50,000 residents in four municipalities and six electoral areas. Featuring a mosaic of distinct and unique communities, each with their own identities and aspirations, the regional district includes a growing population in the North and South Shuswap, the amenities and energy of our municipalities, and the rural atmosphere of Malakwa, Ranchero, the Salmon Valley and the areas surrounding Revelstoke and Golden. We deliver services in response to the public’s requests, the well-being of citizens, consideration for the economy, and the environment. Our decision-making is guided by sound business practices. The CSRD’s team of experienced professionals are committed to serving our residents to the very best of their abilities. Among other things, the CSRD operates landfills and recycling, provides emergency support services, enhances tourism, coordinates parks, plans for land use, enforces bylaws, supplies fire protection, and manages water systems.

A key element in setting priorities was the development of the Strategic Plan 2019-2022, which focuses the CSRD’s energies towards seven key themes: Natural Disaster Mitigation, Action on Environment & Climate Change, Responsible Governance, Healthy Communities, Transportation Advocacy, Culture of Engagement and Partnerships & Economy. They speak to a shared vision for the Columbia Shuswap as a region that is innovative, prosperous, and resilient in the face of change. One of the most significant partnerships in 2019 is the continued relationship between the CSRD, Splatsin First Nation and the Regional District of North Okanagan on the Sicamous-to-Armstrong Rail Trail. Both Technical and Governance committees have been formed and are working towards the vision of this multi-use recreational trail network that, when complete, will offer remarkable outdoor experiences for residents and visitors. We are also pleased to have initiated the building inspection service in Electoral Area C, advocated for residents affected by erosion at Newsome Creek, completed the strategic purchase of property for the expansion of the Salmon Arm landfill and restructured efforts towards a community water system in Scotch Creek. Another step toward a future change in the CSRD’s governance structure was taken in 2019 with the launch of the Sorrento-Blind Bay Incorporation Study. This effort will provide residents of Electoral Area C with information to help them chart a course for their future, be it the creation of a new municipality or the division of Electoral Area C into two separate electoral areas, each with its own elected representative to the CSRD Board. Reflecting on the accomplishments of 2019, I am proud of the team at the CSRD for their continued efforts to operate and maintain all the CSRD’s services in a cost-efficient, responsible and ethical manner. I invite you to explore this Annual Report for 2019 and learn more.

Sincerely, CHARLES HAMILTON, Chief Administrative Officer

ANNUAL REPORT 2019

BOARD OF DIRECTORS The CSRD Board consists of 11 Directors, one each from six electoral areas (that are unincorporated, defined in area by the provincial government and identified separately by letters of the alphabet). As well, there is one Director representing each of the member municipalities of Sicamous, Revelstoke, Golden, and two from Salmon Arm. Directors from the regional district electoral areas are known as Electoral Area Directors and are elected directly to the Board by the electors in the areas they represent and serve a four-year term. Directors from the regional districtâ&#x20AC;&#x2122;s member municipalities are known as Municipal Directors and are appointed by their respective municipal councils. Each Board of Directors is headed by a Chair, who is the Chief Executive Officer of the Regional District Corporation. From left to right: Chad Eliason (City of Salmon Arm Director), Caleb Moss (Town of Golden Director), Kevin Flynn, (Board Chair and City of Salmon Arm Director) David Brooks-Hill (Electoral Area B Director), Rhona Martin (Electoral Area E Director), Rene Talbot (Electoral Area D Director), Karen Cathcart (Electoral Area A Director), Paul Demenok, (Electoral Area C Director), Jay Simpson (Electoral Area F Director), Gary Sulz (City of Revelstoke Director), Terry Rysz (District of Sicamous Director).

ANNUAL REPORT 2019

BOARD OF DIRECTORS

KAREN CATHCART Director, Electoral Area A

DAVID BROOKS-HILL Director, Electoral Area B

PAUL DEMENOK Director, Electoral Area C

Karen Cathcart is the Campus Manager for the Golden Campus of College of the Rockies. She has been the Electoral Director for Area A (Rural Golden) for five years, saying it has been a tremendous experience working with local residents about addressing issues and opportunities that are a priority for them.

Electoral Area B Director David Brooks-Hill is a lawyer who has been operating his own practice in Revelstoke since 2012. He enjoys the ability to practice law, while at the same time, living in the wilderness. Brooks-Hill feels a connection to the area through his enjoyment of camping, hiking and skiing.

Paul Demenok has come a long way from his first foray into politics. As a university student in the 70s, Demenok earned a place on the student council after running on a platform focused on: “Better concerts… Man!” Demenok came out of a restful retirement in 2012 to join the political arena in the growing area of the South Shuswap.

RENE TALBOT Director, Electoral Area D

RHONA MARTIN Director, Electoral Area E

JAY SIMPSON Director, Electoral Area F

Rene Talbot’s entrance into politics began in a coffee shop with a couple of fair-weather friends. Talbot was chatting with people about the upcoming election and it was suggested he run for a seat on the CSRD Board. Armed with only 20 election signs, Talbot defeated his opponent and has now spent 17 years as a CSRD Director.

Rhona Martin is a familiar face around the CSRD. In addition to her 29 years on the CSRD Board, Martin also operates a family restaurant in Malakwa. Her business is a strong link to her community, and she enjoys hearing from her customers and her constituents about their community issues and aspirations.

Electoral Area F Director Jay Simpson has been involved in community service through Rotary and the North Shuswap Chamber of Commerce and then decided to take the step into serving the North Shuswap as a CSRD elected area Director. His goal for his time in office is simple – make the North Shuswap a better place.

ANNUAL REPORT 2019

BOARD OF DIRECTORS

CALEB MOSS Director, Town of Golden

CHAD ELIASON Director, City of Salmon Arm

TERRY RYSZ Director, District of Sicamous

There’s a lot of reading involved in politics, but this is an attraction for Moss. He loves to spend time reading and owns a bookstore in Golden, a store in Mexico and owns a consulting firm. Moss returns to the Regional District Board table for a second term after being re-elected for a fourth term as Golden Town Councillor.

Now in his fifth term as a Salmon Arm Councillor and his second term with the CSRD, Eliason hasn’t shied away from diving into the world of local government, currently on the Board of the Union of BC Municipalities and the Municipal Insurance Association of BC. He’s also passionate about sports and the Shuswap lifestyle.

“Live More” is the District of Sicamous’ motto and it is one which Sicamous Mayor and CSRD Municipal Director Terry Rysz applies equally to his own life. Now in his second term as Mayor and the CSRD representative, Rysz’s enthusiasm shows through when he talks about his passions – his family, sports and the outdoors.

KEVIN FLYNN Director, City of Salmon Arm

GARY SULZ Director, City of Revelstoke

Kevin Flynn needs more than two hands to count his years of political experience, having been re-elected as a Councillor for the City of Salmon Arm for a fifth term, re-appointed to the CSRD Board and taking on the role of Board Chair in 2019. Flynn balances his political life with his work as a certified financial planner and employee benefit specialist as well as his passion for golf and other sports.

Being approachable and empathetic are traits incorporated into Sulz’s career, both as a funeral director and now into his political life. Sulz has spent more than 38 years in funeral service, listening and helping families. In 2014, he also brought his skills to local government, joining the City of Revelstoke as a Councillor and then advancing to the Mayor’s chair and CSRD Board in 2018.

ANNUAL REPORT 2019

CORPORATE ADMINISTRATION 9

ANNUAL REPORT 2019

CORPORATE ADMINISTRATION Corporate Administration investigates and delivers new CSRD services, implements Board directives and priorities, provides advice and support to the Board and Committees, operates the Regional District corporation, and performs all statutory duties regarding legal and legislative matters. It acts as the principle liaison between the Regional District and the administration of other governments and all other entities. In addition, the department provides governance support services, including agenda and minute preparation, records management, freedom of information and protection of privacy, bylaw, policy and contract administration, as well as communications, on behalf of the CSRD. It also conducts all public assent processes (including general elections, referendums and petitions). This department is the front line for providing efficient and effective customer service to citizens.

HIGHLIGHTS ■

Providing leadership and policy advice to the Board of Directors on matters relating to all of the corporation’s departments.

■

Consulting with Directors to determine key priorities and goals, setting timelines and funding opportunities.

■

Working with the Board in developing and adopting the Strategic Plan (2019 -2022).

■

Initiating the Sorrento-Blind Bay Incorporation study, including the formation of the Sorrento-Blind Bay Incorporation Advisory Committee and the first meetings. This work will continue throughout 2020 with a target date of reporting to the Board in February 2021.

■

Continuing the partnership between the CSRD, Regional District of North Okanagan and Splatsin First Nation to advance the Sicamous-to-Armstrong Rail Trail Project. This initiative involves considerable policy and administrative work and will continue into the near future.

■

Conducting Alternative Approval Processes (AAP) in Electoral Area C for the proposed purchase of Centennial Field and in Electoral Areas C and F for the proposed Arts, Recreation and Culture Financial Service. Both AAPs received more than 10 per cent of the electors recording their vote in opposition to the bylaws.

■

Improving the communications efforts with the public through the use of press releases, the addition of an Instagram social media platform, and timely interactions with citizens online.

■

Reviewing options for the future service delivery of the Shuswap Economic Development and Shuswap Tourism functions.

“One thing I’d like the citizens of the CSRD to know about the Corporate Administration Department is that we have capable, knowledgeable and approachable staff available to help with any CSRD-related matter. If you have questions on the Incorporation Study project in Sorrento-Blind Bay, wish to know more about an upcoming Board meeting, or need an explanation about a proposed service or process such as an election or alternative approval process, please do not hesitate to contact us either in person at our CSRD office in Salmon Arm, via email message, through our social media platforms, or by phone.”

- Lynda Shykora, Deputy Manager of Corporate Administration

ANNUAL REPORT 2019

FINANCE 11

ANNUAL REPORT 2019

FINANCE The Financial Services Department is a complex, dynamic department that is integral to every other department within the CSRD. The finance team provides financial expertise, support, information and guidance to the CSRD’s internal departments, as well as the public. The finance department also develops and implements financial controls and policies which safeguard the CSRD’s assets and prevent fraud and error. The department assists in developing policies and procedures which assist the Board and guide staff in shaping the direction of the organization. The Financial Services Department coordinates the preparation of the annual Regional District FiveYear Financial Plan and audited financial statements, as well as ensuring full accounts of the Regional District and the Regional Hospital District are prepared, maintained and kept safe.

HIGHLIGHTS ■ Preparing the Annual Five-Year Financial Plan, annual Year-End Statements and Statements of Financial Information documents, which include submission to the Province. ■ Providing support to Operations Management in the development of an Asset Management Plan and assisting in collecting accurate data. ■ Preparing the annual submission of tax requisitions for the CSRD and North Okanagan Columbia Shuswap Regional Hospital District to the province and member municipalities. ■ Offering ongoing support to the Sicamous-toArmstrong Rail Trail project regarding land leases.

■ Working with the IT Department towards the implementation of Laserfiche software within the Finance Department. ■ Supporting the Shuswap Emergency Program in accounting for events and deployments. ■ Providing support for the CSRD’s landfill and tipping fee programs. ■ Processed 7,717 accounts payable invoices to 1,175 suppliers, totaling $34,161,836. ■ Issued 3,340 landfill and miscellaneous invoices. ■ Issued 1,992 water bills. ■ Paid 89 staff, 320 paid on-call firefighters and 30 emergency volunteers.

“One thing I’d like the citizens of the CSRD to know about this department is that we have to account for each service provided by the CSRD separately in accordance with legislation. Each service area covers a specific area and only taxpayers within that area pay taxes towards that service. Each service’s budget operates independently, meaning the taxes collected for that service can only be spent on that service. Ultimately, the Financial Services department prepares, oversees, reconciles and reports on 114 individual budgets every year.”

- Jodi Pierce, Manager, Financial Services

ANNUAL REPORT 2019

2019 ELECTORAL AREA GRANTS-IN-AID Grants-In-Aid are designed to help local groups achieve communitybased projects or offer services that enhance the lifestyle and wellbeing of residents in the various Electoral Areas. Grant recipient groups must be non-partisan, non-denominational and non-profit. The giving of Grants-In-Aid has been left to the discretion of the Area Director, however, requests must meet all requirements of the Local Government Act and be approved by the Board of Directors.

FOR A TOTAL OF VALUE

384,808

BREAKDOWN OF GRANTS-IN-AID BY ELECTORAL AREA: $46,040 $3,000 $176,828 $29,500 $41,250

Electoral Area A Electoral Area B Electoral Area C Electoral Area D Electoral Area E $88,189 Electoral Area F

ORGANIZATIONS RECEIVING $10,000 OR MORE: $10,000 $32,500 $23,700 $10,000 $25,000 $22,360 $26,950 $12,000 $12,000 $10,000 $15,900 $40,000

LITTLE MITTENS ANIMAL RESCUE ASSOCIATION – Electoral Area A ARTS COUNCIL FOR THE SOUTH SHUSWAP – Electoral Area C CARLIN HALL COMMUNITY ASSOCIATION – Electoral Area C TAPPEN SUNNYBRAE FIRE DEPARTMENT – Electoral Area C SOUTH SHUSWAP CANADA DAY SOCIETY– Electoral Area C NORTH & SOUTH SHUSWAP COMMUNITY RESOURCES – ASSOCIATION – Electoral Areas C & F SOUTH SHUSWAP TRANSPORTATION SOCIETY – Electoral Area C SILVER CREEK COMMUNITY ASSOCIATION – Electoral Area D EAGLE VALLEY COMMUNITY SUPPORT SOCIETY – Electoral Area E FRIDAY NIGHT LIVE SOCIETY – Electoral Area F NORTH SHUSWAP CHAMBER OF COMMERCE – Electoral Area F NORTH SHUSWAP COMMUNITY ASSOCIATION – Electoral Area F

ANNUAL REPORT 2019

CSRD BUDGET

Department

Total

Percentage

$ 7,554,727

15.2%

$ 419,584

0.8%

Development Services

$ 2,391,014

4.8%

Protective Services

$ 6,630,183

13.3%

Environmental Health Services

$ 9,219,137

18.5%

Utilities

$ 4,217,838

8.5%

Parks and Recreation

$ 8,160,040

16.4%

Economic Development and Tourism

$ 1,282,229

2.6%

Other

$ 5,070,861

10.2%

Corporate Services and Finance Information Technology

Debt Payments for Member Municipalities

$ 4,818,175

9.7%

$ 49,763,788

100%

ANNUAL REPORT 2019

COMMUNITY WORKS FUND Community Works Funds are also known as Gas Tax Funds, which are provided to the CSRD from the Government of Canada. Gas Tax Agreement funding may be used towards designated public transit, community energy, water, wastewater, solid waste and capacity building projects. In 2019, a total of $857,057 in Gas Tax Funds were approved for distribution throughout the CSRDâ&#x20AC;&#x2122;s Electoral Areas.

ALL AREAS

Implementing Asset Management Resource Plan - - - - $110,000

ELECTORAL

Implementing Asset

AREA D

Salmon Valley Senior Citizens Hall - - $25,831

Floor Replacement

Salmon River Road Parallel Trail - - $250,000

Trail Construction

Falkland Water System - - - - - - - - $30,000

Reservoir Planning

Falkland Curling Club - - - - - - - - - $13,351

Management Resource Plan - - - - $90,000 Annually for 5 years

ELECTORAL

AREA A

Shared Services - - - - - - - - - - $35,000 Capital Upgrades - Annually for 5 Years

Golden Search and Rescue - - - - - $80,000 Bay Insulation and Energy Upgrade

Floor and Hot Water Tank Replacement

Deep Creek Farmers Institute - - - - - $8,775

Nicholson Fire Dept. - - - - - - - - - $21,400 Energy Efficient Upgrades

Furnace Replacement

ELECTORAL

AREA C

Sorrento Waterworks - - - - - - - - - $30,000

Bulk Water Fill Station

South Shuswap Transportation Society - - - - - - - - $52,500

Electric Vehicle Charging Station

Sunnybrae Seniors Society - - - - - - - $3,200 Emergency Exit Door

Sunnybrae Waterworks Line Upgrade - - - - - - - - - - - - - $10,700 Communications System Replacement

ELECTORAL

AREA F

Scotch Creek Hall - - - - - - - - - - $69,550

Electronic Sign Board and Acoustic Panels

Scotch Creek / Lee Creek & Celista Fire Departments - - - - - - $26,750

Energy Efficient Upgrades

ANNUAL REPORT 2019

TAX REQUISITION BY AREA

Area

Total

Percentage

Electoral Area A

$ 1,770,244

11%

Electoral Area B

$ 583,438

Electoral Area C

$ 4,961,539

32%

Electoral Area D

$ 1,363,612

Electoral Area E

$ 1,306,766

Electoral Area F

$ 2,847,032

18%

Salmon Arm

$ 1,011,498

Revelstoke

$ 598,170

Golden

$ 503,043

Sicamous

$ 492,425

$ 15,437,767

100%

ANNUAL REPORT 2019

CSRD TOTAL TANGIBLE CAPITAL ASSETS

$18,972,260

Land

$8,489,586

Land Improvements

$26,029,662

Buildings

$8,773,882

Equipment Mobile Vehicles

$10,208,346

Water Infrastructure

$26,376,687 $4,019,008

Other Total:

$ 102,869,431

VISIT OUR WEBSITE TO VIEW OUR FIVE YEAR FINANCIAL PLAN

ANNUAL REPORT 2019

OPERATIONS MANAGEMENT 18

ANNUAL REPORT 2019

OPERATIONS MANAGEMENT The Operations Management Department is responsible to plan, manage and operate a diverse range of service functions including parks, solid waste management, recycling, airports, arenas and other civic buildings, weed and mosquito control, fire and emergency services, street lighting, water systems and many others. The dayto-day management and supervision of these diverse services are delivered through staff and contract resources on a local, sub-regional and regional basis, dependent on the extent of the service area and the communities served.

MAJOR INITIATIVES IN 2019 ■ Completing the development of the Salmon River Parallel Trail, a 3.65 km non-motorized trail linking the Silver Creek Community Hall, library and elementary school with Silver Creek Community Park.

■ Updating the 2007 Scotch Creek Master Water Plan and considering options for a community water system. A plan to apply for an $8 million infrastructure grant was abandoned in favour of a scaled-back approach to upgrade and expand the smaller, existing Captain’s Village Water System. This project will continue into 2020.

■ Updating the Solid Waste Management Plan, which has been submitted to the Ministry of Environment. This includes completing the property acquisition of 20-acres of land adjacent to the current Salmon Arm Landfill for future expansion purposes.

■ Advancing the corporate capital asset management system. This includes developing and implementing the capital asset database, the hiring of an asset management coordinator, resource planning, and facility condition assessments.

■ Initiating the CSRD FireSmart Program, which is a region-wide wildfire threat mitigation and education campaign to reduce wildfire risk factors throughout the region.

“With its limit on resources, in 2019 the Operations Department successfully balanced the operational and capital commitments contained within the various budgets while being responsive to the extraordinary requests identified by the CSRD Board, Electoral Area Directors, general public, and other stakeholders.”

- Darcy Mooney, Manager, Operations Management

ANNUAL REPORT 2019

OPERATIONS MANAGEMENT DEPARTMENT STRUCTURE The Operations Management Department conducts approximately $6 million of capital improvements and more than $15 million of contracted operation and maintenance costs annually across more than 70 service functions throughout the Regional District. The Operations Management Department is the largest in terms of staffing at the CSRD with 18 full-time employees and five part-time positions.

Manager, Operations Management Department Environmental Health Services Solid Waste Management Solid Waste Reduction and Recycling Climate Action Noxious Weeds Milfoil Control

Community Services Building Maintenance and Security (Corporate) Revelstoke Airport Arenas (Golden and Sicamous) Golden Library Golden Curling Rink

Mosquito Control

Fireworks

On-Site Sewer System Education (Septic Smart Program)

Parks Maintenance

Groundwater Monitoring

Park Development

Dike Maintenance

Park Planning Rail Trail Planning

Protective Services

Utilities

Fire Suppression

Water Services

Fire Dispatch

Sewer Services

Emergency Dispatch

Street Lighting

Emergency Services

Fire Hydrant Servicing

Emergency Support Services Structural Protection Units

Operations Administration Administrative and Operational Support to all Divsions.

ANNUAL REPORT 2019

COMMUNITY SERVICES DIVISION The Community Services Division delivers services related to four core functions: Parks and Recreation, Recreational Facilities, Revelstoke Airport Management, and Building Maintenance and Security.

PARKS AND RECREATION HIGHLIGHTS

■

■ Completing the development of the Salmon River Parallel Trail, a 3.65 km non-motorized trail linking the Silver Creek Community Hall, library and elementary school with Silver Creek Community Park. ■ Providing consultative support for the Alternative Approval Process for the potential purchase of park land in Blind Bay. More than the required 10 per cent of the electors in the proposed taxation service area recorded their opposition to the bylaws by the deadline. The Board then decided not to proceed to referendum on the issue. ■ Improving the bike park at John Evidokimoff Community Park. ■ Improving septic field facility at Sandy Beach in Blind Bay. ■ Installing a new swimming and fishing dock at the Cedar Lake Recreation Site. ■ Completing Swanson Community Park in Swansea Point. ■ Continuing work on the Bristow Road Park and Boat Launch. Development plans will continue into 2020. ■ Improving parking at Sunnybrae and White Lake Community Parks. 21

ANNUAL REPORT 2019

FACILITIES HIGHLIGHTS

OTHER PROJECT HIGHLIGHTS

■ Arranging for the emergency rental of an ice chiller after the closure of the Golden & District Recreation Centre due to mechanical problems with the ammonia in the ice chiller unit. This allowed for the re-opening of the facility after a seven-week, mid-season closure.

■ Continuing work to advance the Sicamous-toArmstrong Rail trail in partnership with Splatsin First Nation and the Regional District of North Okanagan.

■ Organizing the purchase of a new $250,000 ice chiller for the Golden & District Recreation Centre to be installed in 2020. ■ Planning and design for a new covered walkway at the Sicamous & District Recreation Centre. ■ Conducting apron and asphalt replacement at the Revelstoke Airport.

■ Planning and community engagement work continued for significant trail projects including Glenemma, Lee Creek and the South Shuswap Destination Trail, in conjunction with the Shuswap Trail Alliance. ■ Assisting Golden and Electoral Area A with the newly formed Golden & Area A Trail Alliance organization to expand and enhance recreational opportunities in that area including contributions to the new adaptive trail in the Moonraker mountain bike area.

■ Replacing the roof of the Golden & District Recreation Centre. ■ Repainting the exterior of the Golden & District Curling Club.

“Completion of the Salmon River Parallel Trail is a significant accomplishment and an exceptional example of collaboration between local government, senior governmental agencies and local non-profit organizations like the Shuswap Trail Alliance.”

- Ryan Nitchie, Team Leader, Community Services

ANNUAL REPORT 2019

UTILITIES DIVISION The Utilities Division delivers services to four core functions: Community Water Services, Community Sewer Services, Street Lighting and Fire Hydrant Servicing. The Utilities Division strives to provide these services in the most costeffective manner possible, while still meeting or exceeding regulatory requirements.

■ Conducting a Cedar Heights Waterworks Pressure Reducing Station (PRV) upgrade, at a cost of $60,000.

UTILITIES HIGHLIGHTS ■ Continuing the safe and effective operation of 10 community water systems, as well as five fire hall/ community water systems. ■ Replacing water service lines in Anglemont to reduce disruptions to the public. The 2019 project allowed for $400,000 worth of repair work to be undertaken in the area. This project work will continue in 2020. ■ Updating the 2007 Scotch Creek Master Water Plan and considering options for a community water system. A plan to apply for an $8 million infrastructure grant was abandoned in favour of a scaled-back approach to upgrade and expand the smaller, existing Captain’s Village Water System. This project will continue into 2020. ■ Continuing to work on upgrades to the Saratoga Waterworks utilizing a $1.4 million grant. Work will be completed in 2020.

■ Upgrading the Ranchero Fire Hall Water System, which will continue into 2020. ■ Continuing to work on investigating and identifying feasible options for desired community sewer systems identified in the Liquid Waste Management Plans for the Scotch Creek, Blind Bay and Sorrento areas. To date, viable options have not been identified. ■ Satisfying citizen requests to install a streetlight at the corner of Blind Bay and Eagle Bay Roads by expanding the Blind Bay Streetlighting Service Area and working with BC Hydro to get the light installed. ■ Conducting repairs to the Sunnybrae Water System surrounding challenges with turbidity and a water intake pipe leak. ■ Working on a Reservoir Study for the Falkland Water System. This work will continue into 2020. ■ Installing a bulk water fill station in Sorrento, which will be completed in 2020.

“A significant accomplishment for this department in 2019 was the service replacement program in Anglemont, which is in the third year of a four-year program. We are starting to see very significant and positive changes to a system which has been plagued by unsustainable leakage and frequent, disruptive and costly water line repairs.”

- Terry Langlois, Team Leader, Utilities

ANNUAL REPORT 2019

PROTECTIVE SERVICES DIVISION The Protective Services Division delivers services related to three core functions: Fire Service, Emergency Fire Dispatch (911 Service) and Emergency Management. The CSRD operates 13 fire departments within eight local fire suppression service areas. Six fire departments have a separate budget and tax base. In Electoral Area C, there are four fire departments that operate five separate fire halls with a shared common tax rate within a single service area. Electoral Area F has three departments all operating under the same common service area, similar to Electoral Area C.

Fire Services manages 14 fire halls, more than 45 major pieces of apparatus and more than 300 active paid-percall fire fighters. In addition, there are four fire suppression service areas which receive services through contract from adjacent municipalities. Fire suppression services are also provided by the CSRD to portions of the Little Shuswap Indian Band territory and to a specified area within the Regional District of North Okanagan. The CSRD facilitates the provision of a regional 911 dispatch service (fire, police, ambulance) for all properties within the Regional District. The City of Surrey dispatches the 911 fire emergency dispatch service for the 13 fire departments within the CSRD, four member municipality fire departments and the Townsite of Field.

FIRE SERVICES HIGHLIGHTS ■ Purchasing new command trucks for the Ranchero and Tappen-Sunnybrae Fire Departments. ■ Upgrading the self-contained breathing apparatus for the White Lake, Eagle Bay and Silver Creek Fire Departments. This is part of an ongoing program. ■ Initiating training programs for all new firefighters joining the 13 CSRD Fire Departments. ■ Launching a Junior Firefighter program involving 24 students. Six of those students have now reached the age of 18 and have joined the department as fullfledged members. ■ Making improvements to the Celista Fire Hall. ■ Initiating a recruitment drive for on-call firefighters. One part of this recruitment drive featured the stories of three individual CSRD firefighters. This resulted in media attention including a featured piece on Global Television, interviews with CBC and an item on ABC and Fox News in the U.S. ■ Conducting two surveys on firefighter recruiting, one for the general public and one for current firefighters, to gather their feedback on recruitment options and better direct recruitment efforts. ■ Partnering with the City of Revelstoke and BC Hydro to purchase a new Gator Utility Vehicle (UTV) and Fire Suppression Skid.

ANNUAL REPORT 2019

The CSRD is responsible for Emergency Management within its jurisdiction. There are three sub-regional emergency programs within the CSRD. Electoral Area A is managed for the CSRD through a contractual relationship with the Town of Golden. Electoral Area B is managed through a contractual relationship with the City of Revelstoke. The CSRD directly manages the Shuswap Emergency Program for Electoral Areas C, D, E and F, as well as the City of Salmon Arm and the District of Sicamous. The emergency programs are responsible for the direction and control of a coordinated response to and recovery from a major emergency event or disaster.

EMERGENCY MANAGEMENT HIGHLIGHTS

■ Completing the Bastion Mountain Assessment which has followed previous landslide events in the area.

■ Working with the Revelstoke and Golden Emergency Programs to significantly increase participation and volunteerism within those organizations.

■ Recruiting and training Emergency Support Service volunteers.

■ Adopting an updated, more modern, new logo for the Shuswap Emergency Program. (See logo above) ■ Working on updates for the Shuswap Emergency Plan. This effort will continue into 2020. ■ Commencing work on Evacuation Planning, with the assistance of grant funding. This project is nearing completion. ■ Completing the Newsome Creek Mitigative Works Study, which outlines the need for $5 to $6 million in projects to deal with stream bank erosion and the threat to homes in the Newsome Creek area of Sorrento.

■ Developing new Neighbourhood Emergency Programs (NEP). These programs develop community capacity to respond and recover from disasters at the community level. This has been a major initiative for the SEP program. ■ Commencing work on the CSRD FireSmart Program, which is a region-wide wildfire threat mitigation and education campaign. This involves training Local FireSmart Representatives to conduct home assessments looking at homeowners’ wildfire risk factors. A public education campaign was also launched.

“A critical component of both emergency management and protective services is getting people to be engaged, involved and educated. So the CSRD has really focused its efforts in 2019 on building and establishing programs like our Neighbourhood Emergency Program, our FireSmart Initiatives and training our volunteers. Initiatives like these are the foundation of solid emergency planning.”

- Derek Sutherland, Team Leader, Protective Services

ANNUAL REPORT 2019

ENVIRONMENTAL HEALTH SERVICES DIVISION The Environmental Health Services Division delivers services related to nine core functions: Solid Waste Management, Waste Reduction, Climate Action, Milfoil Control, Noxious Weeds, Mosquito Control, On-site Sewer System Education, Groundwater Monitoring and Dike Maintenance.

WASTE REDUCTION AND MANAGEMENT HIGHLIGHTS ■ Engaging the citizens of Electoral Area C regarding a proposed curbside garbage and recycling collection program. Ultimately, it was determined there was not sufficient public support for this service and the CSRD will not be delivering a collection program. ■ Completing the property acquisition of 20-acres of land adjacent to the current Salmon Arm Landfill for future expansion purposes. ■ Relocating and re-opening the Sicamous Recycling Depot at the site of the Sicamous Return-It Depot for a term of two years. The CSRD will continue to work with the District of Sicamous on a location more in keeping with the district’s Official Community Plan. ■ Adjusting landfill rates to provide a financial incentive for removing recyclables from waste. ■ Continued expansion of litter fencing in Golden and Revelstoke. ■ Creating new recycling options for clothing, books and smoke and carbon monoxide detectors at various landfills and transfer stations. ■ Advancing the establishment of a food waste composting program in Revelstoke. This will continue into 2020.

ANNUAL REPORT 2019

CLIMATE ACTION HIGHLIGHTS ■ Remaining a leader in Climate Action and being awarded the highest Level 4 - Achievement of Carbon Neutrality from the Provincial-Union of BC Municipalities Green Communities Committee. ■ Collection and destruction of approximately 8,000 tonnes of carbon dioxide equivalent gas at the Salmon Arm landfill biogas capture project, which equates to approximately $100,000 in revenue. Final numbers will be available in June 2020.

MOSQUITO CONTROL ■ Continuing service for reducing nuisance mosquitos in Golden and Area A, Revelstoke and Area B and the Scotch Creek/Lee Creek areas of Electoral Area F.

■ In 2019, it was determined that the treatment of nuisance mosquitoes in the Scotch Creek/Lee Creek areas would be suspended in 2020. This came after BC Parks denied the CSRD’s application for mosquito treatment in Shuswap Lake and Tsútswecw Provincial Parks. The Little Shuswap Indian Band also refused to allow treatment in the Hilliam Road area.

GROUNDWATER MONITORING ■ Partnering with Interior Health on a one-year water quality monitoring program in Nicholson to assist in determining if there is sufficient community support to establish a community water system in the area. Nitrates continue to be observed in Nicholson’s groundwater supply, which can pose a health risk.

“A significant accomplishment for this department in 2019 was the completion and submission to the Ministry of Environment of the updates to Design, Operation and Closure Plans for the Salmon Arm and Golden landfills. The CSRD will focus on implementing proposed updates in 2020 and beyond.” - Ben Van Nostrand, Team Leader, Environmental Health 27

ANNUAL REPORT 2019

OPERATIONS ADMINISTRATION DIVISION The Operations Administration Division provides ongoing administrative and operational support to all of the functions within the Operations Management Department, including administration of procurement, contract documents, operational guidelines, plans, strategies, licences of occupation and rights of ways, bylaws, reports, correspondence, grant development and other related needs. The Operations Administration Division provides corporate and departmental guidance to ensure there is a high degree of consistency, efficiency, accuracy and accountability with department activities and initiatives that are in alignment with the Regional District’s corporate goals, directions and policies and industry best practices. The Operations Administration Division also assists other departments in meeting their goals and objectives.

OPERATIONS ADMINISTRATION HIGHLIGHTS ■ Working with Team Leaders to successfully complete new contract documents, contract renewals, new service agreements and licence of occupation agreements. ■ Continuing progress on developing the corporate capital asset management system. This includes developing and implementing the capital asset database, the hiring of an asset management coordinator, resource planning, and facility condition assessments. ■ Reviewing and update policies, bylaws and operational guidelines for fire services including the continued implementation of a comprehensive fire services administrative database.

■ Working with Operations Management Department Team Leaders and staff to implement their priorities. ■ Assisting the Environmental Health Division in the update to the Solid Waste Management Plan and the associated land purchase in Salmon Arm. ■ Setting up the framework for the Electoral Area A and Golden Aquatic Centre Feasibility Study. ■ Developing health and safety procedures for divisional functions. ■ Assisting the Utilities Division with continued work on the implementation of the Scotch Creek Water Master Plan.

“The Operations Administration Division completed several large planning and infrastructure projects over the past year. The Division also took on a larger role within the organization with the addition of responsibility for corporate occupational health and safety, corporate risk management and corporate procurement.”

- Phaedra Turner, Team Leader, Administrative Services, Operations Management

ANNUAL REPORT 2019

DEVELOPMENT SERVICES 29

ANNUAL REPORT 2019

BYLAW AMENDMENTS/ DP’S/DVP’S/TUP’S Bylaw Amendments/ DP’s/DVP’s/TUP’s

180

The Development Services Department’s mandate is to provide region-wide land use planning, development control, building regulation, bylaw enforcement and dog control to meet the expectations and needs of the residents of the region. The department provides professional advice and recommendations to the Board of Directors who provide policy and decision-making on significant land use matters. Development Services staff adhere to provincial government legislation and work cooperatively with both provincial and federal ministries and agencies to deliver products and services. The Development Services Department’s organization is structured into four distinct functions:

LONG RANGE PLANNING

CURRENT PLANNING

BUILDING REGULATION AND INSPECTION

BYLAW ENFORCEMENT /DOG CONTROL

140 120 100 80 60 40 20

2009

2012

2016

2017

2018

2019

DEVELOPMENT APPLICATIONS AND PERMITS Development Applications and Permits 600 550 500 TOTAL NEW APPLICATIONS AND PERMITS

DEVELOPMENT SERVICES

MAJOR LAND USE APPLICATIONS

160

450 400 350 300 250 200 150 100 50 2009

2012

2016

2017

2018

2019

ANNUAL REPORT 2019

220

BYLAW COMPLAINTS & BUILDING PERMITS

Building Inspection Electoral Areas B/E/F Bylaw Enforcement

The total number of land use applications − including Bylaw Amendments, Development Permits, Development Variance Permits, Temporary Use Permits, Subdivisions and Agricultural Land Reserve reviews − continues to grow yearover-year.There has been significant growth in development over the past decade, with bylaw amendment, development permit, variance and temporary use permits increasing more than 300 per cent since 2009. Notably there was a 51 per cent increase in these files from 2018 to 2019. The processing of applications in a timely and efficient manner remains the top priority of DS current planning staff. Due to the increasing number of land use applications, balancing these priorities of application processing and planning projects will continue to be a challenge. With the new building regulation service successfully started in Electoral Area C in March 2019, building staff have been very busy processing building permit applications in all Electoral Areas B, C, E and F. One of the major initiatives in 2019 was to undertake a public engagement process to add

BYLAW ENFORCEMENT/BUILDING INSPECTION

200 180 160 140 120 100 80 60 40 20 2009

2012

2016

2017

2018

2019

building inspection services to Electoral Area D. The results of that engagement process concluded that residents did not yet want such a service in their area. Instead, they would like to see consideration given to the creation of an Official Community Plan (OCP), which is also a project supported by the Electoral Area Director. For these reasons, the Board indefinitely postponed adding building regulation to Electoral Area D. Development Services staff are including the creation of an Electoral Area D OCP project plan in the initiatives for 2020. Another significant 2019 project is the completion of the Draft Official Community Plan for Electoral Area E, which will be considered by the Board in early 2020 and presented to the public for feedback before further consideration at the Board level. Housing Needs Reports are also being undertaken for Electoral Areas C and E. The intent of the reports is to collect housing, demographic and economic data to better understand the challenges related to housing needs within the CSRD. This information would then be used to create and help implement housing-related policies to deal with the noted challenges.

“One thing I’d like the citizens of the CSRD to know about this department is that even with over 4,000 enquiries per year, and processing over 500 applications in 2019, staff of the Development Services department are committed to providing excellent customer service in a timely and friendly manner. If you have any questions about land-use planning, bylaw enforcement, dog control or building inspection please give us call or send us an email. ”

- Gerald Christie, Manager, Development Services

ANNUAL REPORT 2019

PLANNING DIVISION The CSRD’s planning function is divided into two categories: Long Range Planning and Current Planning which are undertaken by planners in the Development Services Department. Current Planning consists of application processing for such things as rezoning, Agricultural Land Commission (ALC) proposals, Temporary Use Permits (TUPs), and variances to bylaw requirements. Long Range Planning is primarily focused on developing and amending Official Community Plans (OCPs), Zoning Bylaws, and creating new and updated land-use policies, for example, drafting an Official Community Plan for Electoral Area E and dealing with changes to the provincial cannabis regulations.

PLANNING DIVISION HIGHLIGHTS ■ Managing an estimated 272 new development files in 2019. The number of land use applications processed by Development Services staff continues to be at an all-time high. ■ Developing an Electoral Area E Official Community Plan, which will include Board consultation and public hearings continuing into 2020. ■ Adopting the Lakes Zoning Bylaw regarding dock sizes in the Shuswap. ■ Reviewing and developing new public hearing and temporary use permit advertisement templates, making the ads easier for the public to read and understand.

■ Implementing the newly developed Cannabis-Related Business Policy and Cannabis Retail and Production Referrals Procedure, as the first applications to the CSRD were initiated. This includes providing extensive guidance to applicants regarding cannabis regulations as it relates to land use planning. ■ Beginning a Housing Needs Assessment process in Electoral Areas C and E. This will complement OCP processes in those areas. Housing Assessments for other areas to proceed in 2020. ■ Initiating a review of possible changes to parcel coverage in regards to the North Shuswap Zoning Bylaws. This work will continue into 2020. ■ Working with the CSRD’s Protective Services Department on grant projects related to mapping and hazard assessments in the Regional District.

“We hear from residents and visitors that our lakes are key assets that need to be protected. The CSRD Board has adopted Official Community Plans and Zoning Bylaws that, when followed by property owners and contractors, protect our lakes from the negative impacts of waterfront development. Unfortunately, unauthorized development continues to occur, negatively impacting the shoreline, water quality, and recreation. We want to encourage people to contact the Development Services Department to confirm the requirements for appropriate waterfront development.”

- Corey Paiement, Team Leader, Planning Services 32

ANNUAL REPORT 2019

BUILDING AND BYLAW ENFORCEMENT DIVISION Building Regulation and Inspection is a function of the Development Services Department. The CSRD Building Department works to protect you and your property by ensuring that buildings conform to codes and regulations. Our goal is to help you avoid costly and time consuming pitfalls by providing permits, inspection services and advice on the Building Bylaw and the BC Building Code. Bylaw Enforcement is primarily responsible for processing, investigating and resolving contraventions of the Columbia Shuswap Regional District’s Bylaws. As of 2019, this also now includes the responsibility for managing the CSRD’s Dog Control Services. Bylaw enforcement services extend throughout the Regional District.

BUILDING AND BYLAW ENFORCEMENT HIGHLIGHTS ■ Implementing Building Regulation and Inspection Services in Electoral Area C, effective March 2019. ■ Hiring a third building official to assist with the expansion of Building Inspection Services in Electoral Area C. ■ Conducting a public information campaign, including information sessions in Falkland, Ranchero and Silver Creek, regarding the possible implementation of Building Regulation and Inspection in Electoral Area D. Ultimately, it was determined the service was not supported by residents and it did not proceed.

■ Working closely with Transport Canada on the removal of illegal buoys from Shuswap and Mara Lakes. ■ Dealing with an increasing number of Building Inspections due to the expansion of the service within Electoral Area C. ■ Transitioning the Dog Control Service from Operations Management to Development Services. ■ Researching Bylaw Notice Adjudication for future consideration as a tool to obtain compliance with Bylaw Enforcement directives. ■ Attending to bylaw complaints throughout the region. ■ Developing a policy for a building permit exemption for a farm building.

“The CSRD has partnered with Transport Canada on a highly successful program to remove non-compliant buoys from Shuswap and Mara Lakes. This program is helping to clean up the proliferation of these buoys in the most efficient way, with the most effective use of your tax dollars. We are thrilled to hear so many positive comments from the public about this initiative.”

- Marty Herbert, Team Leader, Building and Bylaw Services

ANNUAL REPORT 2019

GEOGRAPHIC INFORMATION SYSTEMS AND

INFORMATION TECHNOLOGY

ANNUAL REPORT 2019

GIS & INFORMATION TECHNOLOGY DIVISION The role of the Information Technology Division is to provide reliable, stable and current technology systems to all CSRD departments. This division maintains all the servers, workstations, firewalls, printers, scanners, phones, pagers and security systems. Staff also coordinate and manage short- and long-term information technology infrastructure planning, acquisition of computer equipment, software services and telecommunications. The role of the Geographic Information System (GIS) Division is to provide vital support for all departments. All internal and external mapping is maintained through the use of an extensive special database for house numbering and 911 information, trail and park data, Shuswap Tourism data, detailed property information, asset management and land-use planning. The department also provides an easy-to-use public web mapping application, making it simple for residents or visitors to access the data from anywhere in the world.

GIS & INFORMATION TECHNOLOGY HIGHLIGHTS ■ Replacing failing servers and network switches as current hardware and software is becoming out-ofdate. ■ Upgrading software systems including Exchange 2013 and Microsoft Office. ■ Implementing ParcelMap BC, which incorporates parcel lines and attributes into the CSRD’s current systems. ■ Updating the CSRD’s mapping portal for staff and public use.

■ Enhancing park and water mapping, including CSRDowned assets and infrastructure. ■ Continuing work with the Shuswap Trail Alliance to improve and publish geo-referenced maps which are free to the public, as well as maintaining an up-to-date parks and trails database for free public download. ■ Moving towards a conversion from paper to electronic management of documents through Laserfiche, a highly regarded document management, storage and retrieval device. This also involves training staff and troubleshooting the new software implementation. ■ Creating new electronic records forms and managing records storage policies and procedures.

“Over the last year, the CSRD’s GIS Division has made great strides in giving the public better access to mapping within the CSRD. Our website-use statistics clearly indicate that our mapping applications are a popular and helpful service provided to both residents and visitors.”

- Brad Payne, Manager, GIS & Information Technology

ANNUAL REPORT 2019

WEBSITE & SOCIAL ANALYTICS 2,343

840

CSRD FACEBOOK FOLLOWERS + 811 NEW FOLLOWERS SHUSWAP EMERGENCY PROGRAM

FACEBOOK FOLLOWERS

637

TWITTER FOLLOWERS

1,519

DEVICES USED TO VISIT CSRD.BC.CA

INSTAGRAM FOLLOWERS LAUNCHED JAN 29, 2019 NEW FOLLOWERS

SINCE 2018

OUR MOST VISITED PAGES CSRD HOME PAGE LANDFILL HOURS MAPS CEDAR LK REC. SITE CONTACT US

47% DESKTOP 12% TABLET 41% MOBILE

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