Celebrating Our Journey: Sparking Change Through Diversity, Equity and Inclusion

Celebrating

Our Journey

Sparking Change Through Diversity, Equity & Inclusion

Let the Begin Celebration

Sparking

Our diversity, equity and inclusion (DEI) vision at Compass Group is to create a culture where all associates feel appreciated and inspired to ignite change for the better. Our people are our purpose, and DEI is our promise.

Our associates are the core ingredient in our family of businesses in the foodservice, hospitality and support services industry. You’ll find us in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums and more. No matter the locale, we do everything to put our people first.

All of this plays out in a welcoming culture that encourages bringing your whole self to work. I have experienced this firsthand in my own journey, which began three decades ago with Levy, and steadily built into a career in human resources that led to my current role as Compass Group’s Chief People Officer.

We all wrestle with our authentic selves. We want to be measured by our abilities, not defined by a single trait. It can be daunting to be who you are without knowing the potential outcome. Throughout my career, I have always been welcomed by my Compass family, and have had access to wonderful growth opportunities.

And I’m not alone. Hear from our people about their experiences across our businesses. I’m incredibly pleased to connect you with some of those stories in this radiantly beautiful book celebrating our DEI journey.

We are Compass Group – and we strive to be all-encompassing!

Cindy Noble | Chief People Officer | Compass Group North America

Cindy Noble and Aleshia McMath

Sparking Change

For more than two decades, diversity, equity and inclusion (DEI) have been at the core of Compass Group’s success – what we do, who we are, and who we are striving to become.

As the Vice President of DEI, I understand how important this work is, and that it takes every associate to “be the difference” as an organization and in the communities we serve.

The work of DEI must be a collaborative endeavor – it cannot be done in isolation. Creating an all-embracing community starts with an inclusive environment where everyone feels safe bringing their authentic selves to work, sharing ideas for improvement, and has access to development and advancement opportunities.

Throughout my life, I have faced obstacles. I know what it feels like and what it takes to overcome them. I also know the difference a strong and supportive community can make. Across my career at Compass Group, I’ve received guidance from amazing leaders from all walks of life. The most important thing to me is ensuring our associates experience a community that embraces and builds them better for tomorrow. Every one of us deserves that!

To honor and celebrate the diversity of who we are, we must empower people to demonstrate their skills and abilities so that they can live out their dreams. You’ll see that in the pages ahead, where we share the stories of our incredible people, remarkable culture and collaborative community. These three pillars are the source of our radiance, and they continue to light the way for DEI.

Join us on our journey!

Aleshia McMath | Vice President of DEI | Compass Group North America

Where We've Been

Sparking change is a bold endeavor, but we’re not shrinking from doing our part. For decades, we’ve set out to improve the lives of our people. Here's how:

Diversity Councils and Women’s Leadership Networks formed 2007

Diversity quarterly review began 2008

2011

Appreciating Differences training created

2013

Talent reviews implemented and VetNet established

Strategic partnership with Thompson Hospitality established 1997

Supplier diversity program launched 1999 Diversity and Inclusion department established 2005

Accountability for creating a positive work environment added to performance management

The D&I Award became component of Be-A-Star 2001

Sexual orientation added to EEO statement as a protected class

North American Diversity Action Council formed

2015 Leadership Legacy Network formed

2016 Received 50 Companies

Changing the World award

2020

First D&I survey launched

Juneteenth/Freedom Day holiday recognized Supplier Diversity Accelerator program started

FacesOfOurSuccess.Compass-USA.com website launched

Health Is Wealth series introduced: mental, physical, financial & nutritional health 2022

2021

Sector D&I action plans created

Be the Difference Conference established

2019

Women in Culinary program formed Mentoring Circles launched Initial companywide Inclusion Week conducted

2018

Inclusive Leadership, Respect Effect and Unconscious Bias trainings initiated

2017

People, culture, community established as key areas of impact

We Continue to Evolve

As we grow our business, we’re recruiting, hiring and retaining more people from broader backgrounds who reflect the communities we serve.

Our People Profile

We are proud to publicly introduce our DEI report and accompanying website, FacesofOurSuccess.Compass-USA.com These publications showcase our active partnerships within the community and the many ways we empower our people, foster an inclusive culture and provide communication about our ongoing DEI journey.

Compass Group USA

OUR PEOPLE

Collective Radiance

“To honor and celebrate the diversity of who we are, we must empower people to demonstrate their skills and abilities so that they can live out their dreams.”

Aleshia McMath | Vice President of DEI Compass Group North America

A Glowing

Tapping Resources to Make a Difference

After working in retail for years, Tiago Maltez couldn’t ignore his inner calling of helping people in need. Motivated by this insight, Tiago joined the Crothall Healthcare team as an hourly patient dispatcher. Within no time, he was promoted to head of patient transport at Mount Sinai Health System, one of New York’s most expansive hospitals that cares for 65,000 patients annually.

Aware that there was room for improvement in Mount Sinai’s complicated patient transport system, Tiago worked closely with the hospital’s information technology department to develop an algorithm that would ease patient relocation and shorten dispatch time.

After implementing the algorithm, the hospital reported a 70% reduction in patients waiting 45 minutes or longer. Due to its success and significant impact, this solution is now used by the patient transport teams at all Mount Sinai Health System locations.

Tiago brings an unparalleled commitment to the job and gives credit to the right training programs and to his team. “I’m lucky to be surrounded by great leaders who guide me in the right direction, while also giving me the freedom to make mistakes. I have a great frontline team who provide me with unique perspectives and insight that I would not otherwise have. With all these outstanding people around me and the mindset of treating each patient like our own loved ones, making the right choices truly becomes a simple process.”

As a result of his drive and inclusivity, Tiago has advanced in his career and now serves as the associate director of operations and finance for The Mount Sinai Hospital.

Tiago Maltez | Associate Director of Operations and Finance | The Mount Sinai Hospital

Example of Teamwork and Empathy

“I’m lucky to be surrounded by great leaders who guide me in the right direction, while also giving me the freedom to make mistakes.”

Taking Action for More LeadershipEquitable

The Epsilon Class of the Bon Appétit Leadership Certification Training Program graduated five new certified leaders on February 18, 2022. To celebrate this achievement and commemorate Black History Month, the graduates were given kente cloth sashes with colors symbolizing growth, renewal, hope, status and high worth. These employees join more than 70 others who have successfully completed the three-month development program preparing them to be highly effective BAMCO leaders.

Bon Appétit Management Company (BAMCO) has always recognized the key to building equitable opportunities is the development of talent through training and mentorship. While the foodservice industry is renowned for its diverse workforce, there often exists an imbalance when it comes to representation in leadership roles.

In 2017, Denise Massey, BAMCO Learning & Development Manager, immediately recognized this disparity when she attended her first all-staff meeting, where she served in an HR role. Her experience led her to design and launch the first leadership certification training program.

“I’m sitting off to the side while they’re getting ready to introduce me to the team, and I’m looking at the group of employees, which looks diverse enough,” Denise Massey recalls after joining BAMCO at a large Midwestern university in 2016. “But then they started introducing the supervisors and the managers. Person after person was a white male. The management team was not representative of the employee base at all.”

2022 Graduates (from left): Shantee Isaac Sr., Janitha Redd, Marjorie Macklin, Daryl Carter Sr., Sharon Chissem and Denise Massey, program facilitator.

“Denise was determined to get these employees the foundational leadership skills they needed for management roles and sustainable career paths.”

Liz Baldwin | BAMCO Chief Administrative Officer

She started talking to the executive team and discovered many felt forced to search externally to fill open supervisory roles because existing hourly employees didn’t have the experience required. Yet, there were plenty of hourly employees hungry for opportunity.

Fast-forward five years and BAMCO used her model to establish its companywide leadership certification program in 2022 to give hourly employees skills that will help them transition into management roles.

“What Denise achieved with the leadership certification program is remarkable,” said Liz Baldwin, BAMCO’s Chief Administrative Officer. “I knew that Bon Appétit as a company should learn from her as she recognized a need to empower people with a specific set of leadership skills that will open new doorways and last throughout their careers.”

“Mentors are important because they ensure that participants are putting the learning into practice,” said Denise. “It’s one thing to sit down and listen to me lecture or participate in an activity. It’s another thing to work with a mentor who says, `Here’s how you apply the class that you took on coaching.’”

2018 graduates celebrated – and custom cookies were created for the leadership graduation event by a Bon Appétit bakeshop.

Lighting the Path

from Within

To ensure racial equity is a core part of FLIK’s culture, a small group of impassioned associates volunteered to create a path forward for the organization by forming the Entrepreneurial Council.

The EC’s mission is to help FLIK invest in the career cycle of Black and Brown associates, from hire to retirement. By embracing racial equity as a pillar of its culture, FLIK is closing the opportunity gap by attracting, retaining and developing diverse leaders.

“My job is to amplify voices, give Black and Brown associates a chance to shine, get noticed by higher-ups, and gain professional development to grow their careers,” said FLIK regional marketing manager and EC member, Elsie LaCourt.

“Helping team members who look like me, my mom or dad, makes me feel like I’m giving back to my community. I’ve been given this opportunity to see things from the corporate side, and I can translate that. It makes me feel special to have this skill set that I can use beyond my daily responsibilities,” Elsie added.

The independent, executive advisory council supports access to economic opportunities for Black and Brown associates using five key pillars of success: leadership, recruiting, advancement, corporate social responsibility and communications.

Michael Lemon, Corporate Division Chef and EC Council Member

“Our culture is to promote from within, so it is paramount that our associates view FLIK as a place where they can see themselves grow.”

Scott Davis | CEO | FLIK Hospitality

The Entrepreneurial Council

Black History Month at FLIK

How would you reimagine observing Black History Month? Responses came in the form of celebrations that included focusing on Black humanity and wellness traditions through storytelling with food and family. The team also reached out with a series of engaging blog posts and podcasts discussing topics like rice and the African diaspora, food as medicine, the history of soul food, and an interview with renowned African American Chefs Hall of Fame honoree, Chef Joe Randall.

During this important month, FLIK associates celebrated Black joy, sharing its personal significance to them, why it’s important, and how they find Black joy in their own lives.

In collaboration with FLIK’s Diversity & Inclusion Action Council, the Entrepreneurial Council also co-hosted an impactful panel discussion on code-switching and how it affects them.

Erica Lee, Vice President of Human Resources

Rhonda Blake, General Manager & Director of Marketing

Michael Lemon, Corporate Division Chef

Trudy Halliman, Foodservice Director

Julie Nattis, Director of Communications

Soul food recipes are passed down through the generations, with each region having its own distinct flavors, and represent a mix of 21st-century, nutrient-dense ingredients and memory-rich favorites that simply taste good.

The Story of Soul Food

In one of the storytelling blog posts featured during Black History Month, EC member Erica Lee, VP of human resources, explored Southern cooking and how its influence was woven into American culture. Foods popularized by America’s Black communities evolved from their origins in slavery to the meals we love today.

The Accelerators

FLIK’s Entrepreneurial Council also launched the EC Accelerator, a career-focused program that invests in the growth and development of Black and Brown associates. People interested in advancing to leadership positions are identified and supported on their career path with coaching and mentorship, training and resources, a partner-advocate and a community of peer support with other Accelerator participants.

The EC Scholarship

Early recruitment starts with supporting education. Closing gaps in opportunities starts with removing economic barriers that prevent today’s students from becoming tomorrow’s leaders. The EC proudly announced two $5,000 scholarships available to Black students attending two-year, four-year and vocational schools, with a minimum GPA of 2.7.

The Culture of Food as Medicine

Council member Rhonda Blake debunked the myth that Black people don’t eat healthy foods. Stemming from the original sin of slavery, there has been a lack of access to fresh produce and other nutritious foods in Black communities. Typical diets before enslavement were made up of fruits, vegetables and ground provisions. Meat was the smallest portion on the plate. This plantforward way of life is not typically associated with Black American cuisine, but when you look at the roots of the African diaspora, you’ll find many plant-based meals.

How Black Chefs Shaped American Cuisine

Chef Michael Lemon honored the great cooks who came before him by featuring chefs who made a significant impact on Black culture –and American culture. The committee member considers himself part of a new wave of Black chefs determined to safeguard history while lighting the path for future chefs hungry for change.

Upward Mobility of Diverse Leaders

The Chartwells K12 Diversity and Inclusion Action Council (DIAC) launched the Road to Readiness Sponsorship Program exclusively for underrepresented populations within the evolving workforce.

“This one-year roadmap intentionally invests in the career success and upward mobility of diverse leaders by pairing a K-12 executive with a diverse mid-career professional.”

Amy Shaffer | CEO | Chartwells K12

Sponsors are personally vested in the upward movement and professional development of their assigned partner, focusing on relationship-building and targeted development opportunities while mutually enhancing strengths and learning. The program commitment is a minimum of one year but has the potential to last the career lifetime.

A key benefit of a sponsor – and differentiator from a mentor – is that a sponsor is a senior-level leader who uses their influence and networks as connections to high-profile projects, people and visibility.

Building a Pipeline of Talent

Recruiting Fair Reaches Diverse Students

Eurest National Accounts hosted its second annual virtual career fair, sending invitations directly to 50 colleges and universities to encourage attendance from historically Black colleges and universities, and institutions serving Hispanic, Indigenous and Asian students. Their goal is to successfully recruit and onboard talented diverse candidates to key salaried and hourly roles.

“Thompson Hospitality and Compass Group have a strong history of serving HBCU clients through our contract services division, as well as building partnerships to present employment opportunities to their students,” said Edie Freeman, Thompson Hospitality senior vice president of human resources.

“Partnering with Eurest National Accounts at the diversity career fair allows us to continue building these relationships and give opportunities to our communities.”

The team used Handshake, a platform that reaches more than 9 million students across the country, to promote the event. Ayanna Cummings, director of D&I for Eurest National Accounts, sees these career fairs as opportunities to champion inclusion, create equitable and representative dynamics, and allow the organizational landscape to mirror the population.

“This is a great example of partnership working toward a common goal, fostering a safe space for students to learn about Compass Group careers and feel at home once they are onboarded as new hires,” said Ayanna.

Student Testimonials

Tuskegee University

“The DEI Career Fair was a wonderful experience. During my case study presentation, I was able to work on my public speaking and networking skills. Connecting with other students was also a highlight of participating.”

“I enjoyed the fair because it exposed me to an opportunity I was not aware of. The event was well put together and felt like a friendly environment.”

“The event was a great way to meet people. It allows us to explore learning experiences in real time. We had the chance to talk to professionals and employers who helped us with insights on our career options.”

“I would definitely do this again! It was a great experience,” said Tatiana, a sophomore at Mercy College and one of many who said it was an enriching opportunity. “I enjoyed having the chance to connect with new people and participate in the case competition, mock interviews and games. I placed second for the case competition! I was truly honored and excited.”

Associates across the Eurest client portfolio –including Amazon – volunteered to coach potential candidates, guide the application process and offer day-in-the-life shadowing experiences.

The virtual format had the added benefit of maximizing attendance of diverse students, offering more convenience than an in-person event while increasing engagement regardless of students’ socioeconomic, demographic or other accessibility limitations.

Admission was available on mobile, desktop, tablet and laptop devices, and for hearingimpaired attendees, transcripts, closed captioning and sign language interpretations were available.

Zahra,

Judith, Southwestern College Valenteana, University of Illinois Chicago

Celebrating a

World of Flavors

Chef Carlene Walker’s Armenian Lamb Stew

It was Chef Carlene’s father who inspired her culinary career shift from fine dining to healthcare. Due to her father's frequent hospital stays, Carlene was determined to use her talent and experience to change the quality of hospital food for the better. With this as motivation, she accepted a sous-chef position with TouchPoint in 2015 and has since moved into the role of regional executive chef with Morrison. Chef Carlene’s culinary contribution for the series was a lamb stew that harkened back to her Armenian roots. Not only is lamb one of the most consumed livestock globally, it’s often featured during religious feasts across different faiths, uniting people around a table sharing delicious food and comfort.

Chef Omar Flores’ Puerto Rican Cod Papillote

Chef Omar's approach to innovative dining experiences and exploration of the flavors of different cultures was enhanced by working alongside world-renowned chefs in Puerto Rico and Miami. With 20 years’ experience, Chef Omar currently serves as executive sous-chef for Morrison Healthcare at the University of Miami Hospital, where he focuses on creating exciting, globally inspired dishes. An example of one such dish? Cod Papillote. Chef Omar took a page out of his Puerto Rican playbook and shared this exciting recipe during National Nutrition Month.

Morrison Healthcare chefs served up tasty global dishes during National Nutrition Month in March, celebrating their own cultures and inviting others to sample the distinct offerings. These talented chefs were featured on Morrison’s website as they took a mouthwatering trip around the world.

Chef Kham TaAca’s Filipino

Coconut MilkBraised Greens

A native of the Philippines, Senior Executive Chef Kham is passionate about all things related to food: the flavors, the techniques, the aesthetics. He applies his culinary knowledge and positive energy to his work at the LAC+USC Medical Center. As an LGBTQ+ advocate, Chef Kham is proud to be part of Morrison Healthcare and a community that celebrates diversity, equity and inclusion. His contribution during National Nutrition Month?

Coconut milk-braised greens.

Chef Awo Amenumey’s Ghanaian Fonio “Jollof” Rice

For Ghanaian native Chef Awo, formerly a Traveling Chef for Morrison Healthcare and inclusion ambassador for the Compass One Diversity and Inclusion Action Council, food has always been a key factor in her life. Sharing her Fonio “Jollof” Rice recipe with others was significant to her, as it is a staple dish consumed at nearly every occasion in Ghana. Chef Awo noted, “Fonio is a grain that is quickly gaining popularity for its superfood properties, high levels of protein and being gluten-free, but there are still a lot of people who have not heard of it or its amazing benefits.”

A Compass Game Changer

With a focus on internal growth and retention, the Women in Culinary (WIC) program was launched in 2019 to empower our female culinarians for the future.

Some of the most talented chefs in the company are identified to participate in the wraparound series, which includes exposure to executive and culinary leaders within Compass Group, development and recognition opportunities, and an annual chef challenge. It’s all part of the commitment to growing our organization by embracing women and honoring their talents.

This platform was created to cultivate leaders, allowing these rising stars to see the career path ahead of them and become positive role models for others.

Fourteen chefs from across the Compass Group family of companies gathered on International Women’s Day in March to meet with industry leaders, learn about the latest food trends from supply partners, and compete in a chef challenge. Special thanks to our supplier partners that made this event possible: McCormick, Rich’s, Milano’s Cheese and Kellogg’s.

Over the two-day program, chefs heard from Compass Group Chief People Officer Cindy Noble and Chief Growth Officer Chris Kowalewski, took part in a training session, and interacted with a panel of culinary leaders.

“I stand here proudly as a female chef – proud of my heritage, proud of who I am and who I will become. I am proud of what women have achieved in our industry and what’s next as we work to be more open, inclusive and represented as part of the mainstream.”

Shornalee Banerjee | Women in Culinary Chef Challenge 2022 Winner

Meet the 2022 Women in Culinary Chef Challenge finalists (from left): Lindsey Peeples (Regional Executive Chef, Morrison Healthcare), winner Shornalee Banerjee (Sous-Chef, FLIK), Acacia Orellana (Executive Chef, Eurest) and Amanda Catenaccio (Chef, CulinArt).

Crowned the Queen of Culinary

Women in Culinary 2022 Chef Challenge winner, Shornalee Banerjee, sous-chef with FLIK, shared her inspiring story.

Born and raised in Mumbai, India, Shornalee was asked to leave culinary school because of a minor birth defect. Read how her experience fueled her determination to become a celebrated chef with a fulfilling career that’s spanned two continents.

Q: When you accepted the award, you told a moving story about being bullied as a child. How did that ultimately define your outlook on life?

A: On my first day of school, the kids were cruel because of my birth defect, they laughed and stared at me. I went home upset and asked my Grandma, “Why couldn’t I have the same hands as everyone else?” I simply did not understand why missing a few fingers was such a big deal to others.

She said, “God had a major oops moment when He made you. He decided you are a masterpiece, but it was too late to add any fingers on the right hand. To make it up to you, He decided to give you the best parents to take care of you, the best family to love you and the best people to be your friends. You are special!”

My grandma’s positive spin on my birth defect gave me the courage to face unkindness with confidence. My family’s unwavering support in my formative years has made me the outgoing, confident and the ready-to-takeon-the-world person I am today. I consciously choose to see the positive and not give anyone else the power to define me.

Q: You have a “kind kitchen” philosophy, believing that mindfulness goes a long way in retaining talent and inspiring innovation. How do we make sure all kitchens are kind?

A: Here is my call to action to all chefs out there: Let us make our kitchens approachable, welcoming, considerate and kinder. We can build and develop compassion and acceptance. Step by step, let’s make an impact in changing a stereotypical kitchen into a modern one. A place where no one is afraid to be the minority, where everyone embraces diversity and builds on the team’s unique abilities to deliver culinary masterpieces that win over the world.

Q: How do you feel about being a woman in a male-dominated industry?

A: I stand here proudly as a female chef –proud of my heritage, proud of who I am and who I will become. I am proud of what women have achieved in our industry and what’s next as we work to be more open, inclusive and represented as part of the mainstream.

Q: How did attending the Women in Culinary event and winning the Chef Challenge impact you?

A: This contest in many ways has helped me validate my self-worth. It has encouraged me in my personal journey of acknowledging my strengths, progress and efforts. This event left me feeling empowered, accepted and included!

Q: When it comes to diversity, equity and inclusion, how do you see chefs and food playing a role in bringing people together and connecting communities?

A: Being a part of the extensive, diverse Asian community fills me with immense pride and joy. We are a hardworking, conscientious group of immigrants. Our culture truly believes education, hard work and persistence can help you achieve your own American dream. We need to look deeper beyond our outward appearances. We should not limit our understanding of others by just what we see with our eyes.

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Shornalee Banerjee, Women in Culinary 2022 Chef Challenge winner

“Women in culinary are much more capable than what we are credited for. In my initial years as a young Asian female chef, I was not taken as seriously as my white male counterparts. All we need is a chance. The playing field is not even, but we are resilient, patient and persistent enough to change the narrative.”

Shornalee Banerjee | Women in Culinary 2022 Chef Challenge winner

Top: Cultivating Leaders of Tomorrow. The 2022 Women in Culinary Chef Challenge at Johnson & Wales University featured chefs and executive leadership from across the Compass Group family.

Bottom (from left): WIC Empowerment Panel. Jennifer Cox (Levy Vice President of Culinary), Allison Trinkle (Chartwells Higher Education Vice President of Culinary Development & Supplier Diversity), Aleshia McMath (Vice President of DEI), Simone Byron (Chef and Consultant, Navigate Program) and Einav Gefen (Restaurant Associates Senior Vice President, Chef & Innovator).

Empowering Women to Get to the Top

Women make up nearly two-thirds of the foodservice industry’s workforce, however more men are in management and executive positions. CulinArt’s "Round the Table" Zoomcast series shows how women in CulinArt management positions empower and promote hope across the sector to help achieve leadership balance.

Watch the Zoomcast on CulinArt Group’s YouTube channel: www.youtube.com/watch?v=m2rGbS6ZfRc

Ali Bernardi, VP Marketing and Brand Strategy: “I always say whoever you’re sitting with at the table, we’re all different, but we’re at that table for a reason. Every perspective is necessary.”

Meghan Lambert-Jackson, Director of Dining Services, Archer School for Girls, Los Angeles: “I try to create the environment I wanted when I was working my way up in the industry. I always give all the people who work with me an opportunity to share their opinions openly, giving them the power to feel like they can make a difference.”

Alison Rainis, Chef Manager, Mount Saint Joseph Academy, Flourtown, Pennsylvania: “It’s easy to get lost in the competition, but it’s more empowering to ... celebrate our collective achievements. It means that as a team, we are getting something done.”

“I reach out to people and ask, ‘What’s your five-year plan? Where do you see yourself and how can I help you get there?’ That’s what my former manager did with me. I didn’t realize it at the time, but she gave me an arsenal of tools to help managers deal with tough situations.”

Heather McQuaid | Regional Executive Chef

“For Compass Group, the Women in Culinary program is a way to celebrate, recognize and spotlight our female talent in hopes to motivate other females to grow with us. For the participants, the program is an opportunity to be in the front rather than the back, not only to showcase their talent but share their insights, be inspired and network with other talent across Compass’ family of businesses.”

Einav Gefen Chef & Innovator | Restaurant Associates

Investing in the Women of R/A

Restaurant Associates, aka R/A (from left, front row): Tory Roth, Chef Charlotte Kymer, Chef Amanda Clarke, Serena Crutchfield and Chef Einav Gefen. (Back row): George Commons, Robin Cerrati, Chef Bill Unterstein, Chef Stephanie Oliveira, Chef Stephanie Ellis, Chef Cecilia Gaudioso, Lee Dervech, Chef Marc Schauer, James Russo and Chef Albert Lucas.

Career pathing at R/A starts with identifying highpotential employees, but quickly progresses with guidance and resources that accelerate job advancement.

Leaders at R/A partner with aspirational women working on the frontline of the culinary industry to foster a more gender-inclusive community as part of the new training platform called APT – aptitude/potential/training.

APT associates are paired with a coach and an executive chef to gain culinary knowledge and guidance through the program. This hands-on and online training includes leadership development, menu creation, cost management and quality assurance, culminating in a capstone project for presentation at an executive leadership tasting event.

“The women we’re elevating, and the women who are showing up are coming together. We couldn’t have imagined how wonderful it’s turning out and where it has potential to grow,” said Robin Cerrati, VP Human Resources.

Through the APT program, R/A makes a clear commitment to cultivate diversity, equity and inclusion – and looks forward to many more years of nurturing talent and promoting awareness of gifted frontline women in culinary.

Enlightened Purpose

"There is more to do, and we are working to be the catalyst that inspires the social and environmental change needed to create a more just and diverse food system for all."

Amy Keister | Global Director of Sustainability Compass Group North America

The Global University of Lifelong Learning

Ever since immigrating from Vietnam to Texas at age 13, Khiem (Logan) Ngo has wanted a job that allowed him to work with food. He joined Eurest in 2018 as a lead cook with the hope of progressing to account management.

“I feel that my heritage and culture have helped me advance my culinary career faster. I learned about French, Vietnamese and Chinese cooking early on in life,” said Khiem, who goes by Logan at work. "Nothing brings me more joy than to see a smile on a customer’s face after tasting my food.”

Three years after joining Eurest, Logan was selected to go through Eurest’s job development program, Global University of Lifelong Learning (GULL). The program’s mission is to empower hourly associates, creating a career path to salaried roles by helping them develop stronger operational and interpersonal skills, preparing them for mobility within Eurest. Through GULL, Logan has realized his career goals and hasn’t looked back.

GULL History and Success

Since starting in Eurest’s Eastern Division in 2008, GULL expanded in 2021. The graduation rate is around 87% with a postgraduation promotion rate of 21%. More than 32 hourly associates have been promoted to management roles since the program expanded nationwide.

“I am a passionate supporter of universal access to lifelong learning and am especially proud of the significant personal and professional, advances our delegates are making,” said Eurest Eastern Division President Mark Maloney.

Khiem (Logan) Ngo

“I feel that my heritage and culture have helped me advance my culinary career faster. I learned about French, Vietnamese and Chinese cooking early on in life. Nothing brings me more joy than to see a smile on a customer’s face after tasting my food.”

Khiem (Logan) Ngo | Lead Cook | Eurest

How the Program Works

Once accepted, each program participant, or delegate, is assigned a mentor who coaches them weekly, providing support, tools and insight on the roles they are working toward.

“My mentor made me feel comfortable going to him with any questions because he always made himself available,” said Fall 2021 GULL graduate, Noemi Padilla.

Delegates complete various assignments each week focused on topics like marketing, operations management, culinary and front-of-house tools, culminating with a capstone presentation.

“It is amazing how this short program creates so much opportunity for selfdiscovery, from dealing with procrastination and impatience to becoming better organized and more confident,” said Ritu Dewan, Senior Vice President of Eurest's Eastern Division.

This Eurest frontline job development program is helping foster important skills such as self-belief, an enthusiasm for learning and a new sense of purpose – for both career and life. These building blocks for a successful future are what associates like Logan Ngo are grateful to have.

Delivering on What

Diversity is woven into everything Compass Group Canada does, from the meals served to the services provided and, ultimately, the transformative way they run their company. Listening to associates’ unique stories, CGC seeks to truly understand its people’s challenges and deliver on important issues.

Focused on mental health and wellness while doubling down on a commitment to diversity, equity and inclusion, Compass Group Canada launched “Stronger Together Compass,” which incorporates a range of initiatives and programs to provide associates a safe space for conversation, to seek resources and to support each other.

The teams Listen, Learn and Act through their Diversity Inclusion Action Councils that are designed to build a culture where everybody feels safe, supported and proud to be who they are and who they want to be, regardless of race, gender, ability or orientation.

“I truly feel as though I am the recipient of great opportunities that allow me to grow and develop with Compass because of my skill set and ambition no matter what my gender or sexual orientation,” said Brendan, a foodservices manager for Eurest in Ottawa.

Stronger Together reaches beyond Compass’ doors. It offers a website with curated content that’s shared freely with the community. Clients and associates use the resources and attend events, connecting with others and helping to promote the important message.

“Standing up to discrimination of any kind is extremely personal to me," said Saajid Khan, CEO, Compass Group Canada & ESS North America. "As the CEO of this great organization, I have the platform to spark meaningful change and ensure that diversity is woven throughout our business. It is my commitment that these changes will allow us to better support our Black and Indigenous colleagues, LGBTQ+ associates, women and people of color.”

www.strongertogethercompass.com

Matters

“I have the platform to spark meaningful change and ensure that diversity is woven throughout our business. It is my commitment that these changes will allow us to better support our Black and Indigenous colleagues, LGBTQ+ associates, women and people of color.”

Saajid Khan | CEO Compass Group Canada and ESS North America

“We passionately believe we can connect people through food – it allows us to celebrate our rich cultural diversity and has the power to build community.”

Susie Weintraub | CEO | Envision Group

Hurray for History, Heritage and Awareness!

Celebrating the resilience, legacies, traditions and cultures of various groups throughout the year is customary at Compass Group. Our calendar is booked with reasons to celebrate, commemorate and advocate:

• January – Martin Luther King Jr. Day

• February – Black History Month

• March – Women’s History Month

• April – World Autism Awareness Day

• May – Asian American and Pacific Islander Heritage Month and Mental Health Awareness Month

• June – LGBTQ+ Pride Month and Juneteenth

• September/October – National Hispanic Heritage Month

• November – Native American Heritage Month and Veterans Day

Acknowledging and honoring the contributions of underrepresented heritages is part of Compass Group’s DEI commitment to inviting conversation among our associates. Guides and resources provide weekly suggestions for building awareness, engaging teams and clients, and sharing information about how we support diversity, equity and inclusion across our family of businesses. We hear from our associates about their firsthand experiences and offer opportunities for outreach, understanding and celebration.

Our

calendar may be full, but there will always be room for more!

People are our purpose – and their overall wellness is paramount. Compass Group’s Diversity, Equity and Inclusion team, in collaboration with the Total Rewards team, launched the first annual Health Is Wealth Series in 2022. This four-part series addressing mental, physical, financial and nutritional health focused on removing stigmas and providing information that meets associates’ varied needs.

Highlights from the initial yearlong initiative included:

• Mental Health: A live panel discussion to help normalize the conversation about mental health and contribute to an environment where all associates feel confident taking the time they need to focus on their mental well-being, along with resources about counseling services.

• Physical Health: A virtual yoga session, a workout playlist and a superfoods mini-cookbook (copublished with the Women In Culinary program and Regional Dietitian Network) to fuel physical health.

• Financial Health: Providing hourly and salaried associates with a variety of resources, perks such as Discount Marketplace, Associate Shopping Program and Auto/Home Discount Program; info on labor pooling opportunities; budgeting, savings and financial planning; and exploring the top benefits from the annual enrollment period.

• Nutritional Health: A recipe book and chef tips for creating balanced meals that elevate nutritional health.

No matter where you are on your life and career journey, health is wealth whether mental, physical, financial or nutritional.

“DEI is not a moment, it’s a movement!” proclaimed Aleshia McMath, VP of Diversity, Equity and Inclusion for Compass Group NA. She and her team have been driving home that point throughout 2022 –most emphatically during DEI’s second annual Be the Difference conference in July.

More than 2,500 registrants tuned in to the virtual, enterprisewide event featuring three dynamic panels: “Listening Intently and Acting with Purpose,” “Engaging and Investing in Our Community” and “Diversity, Equity and Inclusion at the Heart of the Business.”

The goal of the conference is twofold –continue a larger DEI conversation across our family of companies and among our associates, employee resource groups, sponsors and allies, and make Compass a place where every associate feels they belong and are included.

During the conference, here’s what some of our champions of diversity had to say:

• Chief People Officer Cindy Noble celebrated her family in her keynote: “They loved me for the person I am and wanted me to love the person I loved.” And at Compass Group, Cindy added, “It’s a place where you can be your authentic self.”

• Jugveer Randhawa, Chief Digital and Technology Officer, opened the event by reinforcing that changing our trajectories is important – the biggest goal and biggest power we have at Compass are that each of us can be a change agent.

• “We need to make sure that every aspect of the business reflects the communities we serve,” said Lindsay Broome, Foodbuy Senior Category Development Manager.

• Rodney Ruffin, VP of Business Development for Thompson Hospitality, spoke of “the transformative power of supplier diversity in business and communities.” Thompson celebrated its 25-year partnership with Compass Group, a first-of-its-kind joint venture between a minority-owned firm and major foodservice company.

“Be the Difference conference is where associates across our businesses learn about Compass’ commitment to DEI and have the opportunity to join our ever-evolving journey.”

Aleshia McMath, Vice President

of DEI

What Participants Had to Say

Tracey Richardson, CEO and Co-Founder of Lillies of Charleston

“No matter where I work, travel or who I encounter in life, I speak to people because I know that feeling when your eyes cross another’s path and people look through you. Compass Group and Foodbuy have shown they not only see us, but that we matter! Thank you for doing the work to make a difference today and tomorrow.”

Jay Krier, Director of Photography, Compass Creative Studio

“The Be the Difference conference embodies not only the importance of DEI, but it’s also the implementation of the message. It fosters the necessary environment where people can be their true selves. In the creative world, this is of the highest importance, as it allows folks to bring their identity and experience to their work.”

Elyse Bais, Research Insights Manager, E15 Group

“I’m incredibly grateful for the Be the Difference conference and for all the Compass associates who are attending. Now more than ever, we need to come together and focus on what matters most – our people. You all make me proud to work at Compass and excited for the future of DEI. Together, we ARE the difference.”

Join us in July for the next conference. Make a difference by being the difference!

Enhancing Company Culture

Close to 30,000 associates responded to Compass Group’s first-ever, companywide DEI survey in 2020. Our internal business intelligence firm E15 helped create and distribute the survey and analyzed the results of this important undertaking. The goal was to engage all associates to share their thoughts and experiences so that we could identify and prioritize ways to strengthen and improve our company culture.

Compass is one of few companies that releases its DEI results publicly. Based on E15’s analysis, the DEI team developed action plans to provide professional development opportunities for all associates, promote and hire diverse associates, strengthen culture that celebrates differences, and empower associates to be their authentic selves. Together, we create greater transparency and connectivity between managers and frontline associates.

Compass Group’s DEI team released the 2021/2022 DEI report and an accompanying website highlighting the success of the survey. E15 is honored and proud to have provided these services for Compass Group and its associates, and looks forward to offering further insights to guide the growth of a more inclusive workplace together.

“Data is key when making intentional decisions. We are empowering our business leaders with data to establish benchmarks and goals to keep us moving forward inclusively and equitably.”

Amanda Thompson | CEO | E15

Be the Change

to See a Change

Compass Digital Launches Digital Future Initiative

Taking action is part of the culture at Compass Digital, fueling innovation, creativity and passion. It’s also why the digital and technology arm of Compass Group North America created the Digital Future Initiative, building the next generation of digital leaders. This portfolio of action-based programs harnesses the team’s collective knowledge and expertise in the world of technology to empower the communities it supports.

Jugveer Randhawa, Chief Digital and Technology Officer, was named to the Empower 100 Executives Role Model List for his leadership in developing the Digital Future Initiative. He champions diversity and inclusion, with 54% of leadership roles filled by women and 50% of employees from ethnic minorities. Compass Digital partners with impactful organizations to make meaningful progress.

The Four Pillars of Digital Future Initiative

Renew

Close the digital divide by providing those in need with access to technology hardware.

• 10% of end-of-lease equipment was donated to the community in partnership with the Toronto Police Service’s Project #Engage416 focused on gang prevention.

• 140 iPads were given to the Jamaal Magloire Foundation to help at-risk students access virtual schooling during the pandemic.

Inside Voices

Create space for open dialogue and important conversations, making present the power of DEI throughout Compass Digital.

• The DFI Inside Voices team hosted several internal webinars encouraging and empowering associates to have important social conversations, becoming champions of diversity and inclusion inside the organization.

Engage

Volunteer time and expertise to do good work in our communities. Serving as keynote speakers, mentors, presenters and judges, dozens of Compass Digital associates participated in hackathons and supported partnerships for progress. Highlights include:

• TechTogether Boston and TechTogether NYC – 1,100+ females interested in STEM careers attended.

• Digital Page – a nonprofit organization based in Charlotte, North Carolina, with a mission to empower young women, develop future design-minded technology leaders and build tomorrow’s people-focused digital solutions.

• Project Scientist – an organization whose purpose is to ignite and cultivate STEM confidence in all girls.

• GSB Hacks – a 24-hour, student-run virtual hackathon for girls, nonbinary and transinclusive, giving them the experiences, connections and resources to pursue STEM careers.

Jugveer Randhawa was named to the Empower 100 Executives Role Model List for 2022.

CD U

Build a pipeline of talent, fueling diverse ideas across Compass Group and providing interns with essential opportunities.

• 10 student interns – and counting – have been placed in various positions working on project assignments and getting hands-on experience.

• 100% of last semester’s cohorts were hired as full-time associates following their internships.

“Our teams fully champion the principles of diversity, equity and inclusion, actively building a culture and spaces that help make our organization a more representative and equitable one.”

Jugveer Randhawa | Chief Digital and Technology Officer | Compass Digital

Being a Positive Disruptor

Disney and FLIK Chat about Inclusion at Work

Jennifer Garcia, Disney Operations Manager

No matter the topic – food, safety, culture – making sure the on-site team’s vision aligns with the client’s is critical. FLIK Hospitality sat down with a respected client, Disney Operations Manager Jennifer Garcia, who took the lead on creating a more inclusive workplace.

“When HR reached out with the invitation to be a part of Disney’s Inclusion Champion Network, they called me a ‘positive disruptor.’ I have to say that is one of the biggest compliments,” Jennifer said. The comment also sparked a deeper dialogue on the meaning of DEI at work. Below is an excerpt of the conversation.

FLIK Hospitality: There’s a huge spotlight on how businesses are handling conversations around diversity and inclusion at work. Can you give us some insight into your background and how you got involved, becoming this ambassador for inclusion at Disney?

Jennifer Garcia: I’m a product of immigrants. My parents taught me from a very young age that everybody and anybody belongs. If my voice isn’t being heard or I don’t have a seat at the table, I stand on something and make myself heard. And it’s my responsibility to make sure everybody has a seat at the table, too.

As a leader, my goal is to ensure everyone feels included and empowered. I learned when you’re inclusive, there’s a huge trickle-down effect. For example, when you build infrastructure accessible for those in a wheelchair, you also help the elderly, those with strollers, carts and on crutches. Inclusion works.

After getting my dream job at Disney, I wanted to be involved in the company’s inclusion efforts. I went to my management and said, “I need career enrichment. Can I assist with our DEI initiatives?”

A week later, they called me with an opportunity to be a part of the Inclusion Champion Network. That’s the story in a nutshell.

“My parents taught me from a very young age that everybody and anybody belongs. If my voice isn’t being heard or I don’t have a seat at the table, I stand on something and make myself heard. And it’s my responsibility to make sure everybody has a seat at the table, too.”

Jennifer Garcia | Operations Manager | Disney

FH: There’s this big collaboration with your partners and vendors, like FLIK Hospitality, to develop unique diversity and inclusion campaigns at work, which come with both risks and rewards. How do you navigate them?

JG: The one thing I know is, you are a forever student. Self-inventory and self-reflection are needed on a daily basis. When this DEI work first started, the data was all qualitative. We knew there was ROI but didn’t know how to measure it, and for the first time we have the resources and tools necessary.

Coming up with creative campaigns starts with good partners. I approached FLIK to create something meaningful. From Black History Month in February to Mental Health Awareness Month in May, we saw participation in our cafes trend upward to 70%. It proves inclusion works. It piques interest – people want to know what’s going on, and they want to feel included.

I lean on the entire FLIK team to help guide these conversations based on their expertise. I really hope that more people take on this type of inclusive leadership style.

Creating a Bridge Across Cultures

Food is a powerful learning tool – it offers a taste of the flavors, comforts and traditions of unfamiliar cultures. Compass Group’s experiential culinary learning platform, Teaching Kitchen, provides unique gatherings that promote culinary and nutrition literacy through dynamic events, both in person and online.

During the most recent Women’s History Month, we hosted a virtual Teaching Kitchen and asked, “Where did your passion for food come from?”

Each of the chefs and registered dietitians responded with fond memories of sharing the kitchen with a family member, experiences that ultimately guided them to careers doing what they love.

Engaging on-site culinary staff and registered dietitians, Teaching Kitchen creates a collaborative and team-building environment that fosters culinary curiosity and encourages a sense of adventure. The benefits of this program include improved employee productivity, creativity, morale, team spirit and engagement with client wellness initiatives. Additionally, participants in Teaching Kitchen have reported an increased frequency of cooking at home, reduction of mealtime stress and more appreciation of world cuisines and cultures.

Manager-Chef Alexandra Duncombe of Northwestern University Dining demonstrates proper chopping techniques at a Teaching Kitchen event for Delta Sigma Theta sorority sisters.

“Something magical happens in the Teaching Kitchen! It has become a bridge for our culinary and nutrition experts to connect with our customers and a place for them to share not only their expertise, but also a platform that encourages learning from each other,” said Teaching Kitchen program manager, Aliza Mason, RDN.

Linking Culture and Community

Delta Sigma Theta Sorority, the largest African-American, Greek-letter sorority in the world, teamed up with Chartwells Higher Ed dining at Northwestern University to create a memorable Teaching Kitchen event. NU manager-chef Alexandra Duncombe created a menu inspired by African-Caribbean cuisine that had all 30 sorority sisters in the kitchen chopping, stirring, cooking and baking.

“Teaching Kitchen is not only an amazing platform to showcase international cuisine, but also a great way to teach students new culinary techniques.”

Megan Partacz | Registered Dietitian | University of Memphis

“The Teaching Kitchen is one of the students’ favorite events and the best part of my job!” said Megan Partacz, registered dietitian at the University of Memphis. “Teaching Kitchen is not only an amazing platform to showcase international cuisine, but also a great way to teach students new culinary techniques.”

Through Teaching Kitchen on college campuses, students have participated in multicultural courses, such as sushi class, where students make their own rolls and learn about the different types, such as sashimi, nigiri and maki.

During the lesson “Party It Up, Pasta from Scratch,” students learn how to make their own pasta dough. After making some of their favorite shapes like bowties and orecchiette, they learn how to make homemade marinara sauce – a welcome change from the jarred sauce usually found in everyone’s dorm room.

Another popular Teaching Kitchen features Vietnamese fresh spring rolls – something many college students haven’t tried before, let alone made at home. Students learn about authentic Vietnamese ingredients, such as fresh Thai basil, mint and thin rice noodles. As one dietitian recalled the looks on their faces and how everyone smiled at the smell of these fresh herbs,“I knew at that moment that Teaching Kitchen was an incredible vehicle for exploring new flavors and ingredients.”

“Party It Up, Pasta from Scratch” students are learning how simple it can be to make their own pasta dough.

A student shows off their Vietnamese fresh spring rolls.

Taking Action to Create Change

For every stage of life, registered dietitian nutritionists (RDNs) at Compass Group educate, guide and heal our associates with the power of food – and now they’re helping shape the career path for the next generation.

Compass founded the RDN DEI Community Network in 2021. This team of cross-sector RDNs leads efforts to drive diversity, equity and inclusion within the company, the profession and across the industry.

“Our network is about expanding cultural humility in all our food and nutrition services,” said Amber Willis, RDN, Chartwells K12. “And we are committed to mentoring diverse students pursuing dietetics careers through internships and other activities.”

The 22-member network is organized into five working committees that focus on retention, recruitment, cultural humility, communications and reporting. One of the initiatives is a series that recognizes and celebrates diverse dietitians during heritage months such as Black History Month in February and Asian American and Pacific Islander Heritage Month in May.

“I am so inspired by the passion of this team!” said Dan Connolly, RDN and co-chair of the RDN DEI Community Network.

“Our goals are big and bold,” added Connolly.

“Compass Group has always been a leader and, as one of the world’s largest employers of RDNs, is in a unique position to influence the dietetics profession.”

Registered dietitians make it possible for us to care for our people, our culture and our communities through healthy eating and living, and are an integral part of the Compass family of companies.

Adam Sachs

Amber Willis

Aimee Takamura

Kelsey Massis

Lisa Abbay

Clint Rasti

Sunitha Zechariah

Michelle Sagristano

Dan Connolly

Creating Confidence and Connection

The ability to communicate is the foundation of connection, clarity and understanding. Hispanic Americans make up a majority of ESFM’s hourly associate demographic at nearly 45%, with a large portion of that group adopting English as a second language.

ESFM and Eurest’s Diversity Inclusion Action Council (DIAC) recognized the opportunity to help hourly associates feel more confident in their communication abilities and launched a pilot to provide English as a second language (ESL) courses in response.

Veronica Razo is from Mexico City and was one of ESFM’s first associates to participate.

“I really wanted to be able to communicate better and, therefore, be better at my job,” said Veronica, who oversees floor maintenance at Phillips 66 in Houston, Texas.

“Because of this program, I feel more confident. This will hopefully help me achieve my career goals. I feel like I can speak fluently with English speakers now, which means a lot to me.”

Veronica Razo | ESFM Associate

Nearly 200 associates completed 6,200 hours of learning with Eurest and ESFM. “The pilot helped us confirm our initial assessment of how important it is that we offer English classes to our diverse and dynamic team of associates. This program drove a lot of excitement and interest,” said program lead and DIAC member Daisy Mendes. Leaders are working to scale the program nationally, empowering more associates like Veronica to feel confident as communicators.

Our Differences Valuing

Unidine started a DEI Council to offer support to each of its team members, creating a more inclusive environment and establishing Unidine as a diversity-driven company.

Led by team members, the Unidine DEI Council publishes monthly and quarterly communications that highlight heritage months, diverse holidays and a Unidine Untold feature that showcases team members who have overcome adversity so they can live authentically. The DEI Council introduced diversity hire thresholds to KPIs and exemptmanager reviews, identified supplier opportunities to bring in additional minority-owned vendors, and created a collection of diversity swag.

Diversity flash cards were designed to introduce DEI into morning huddles and daily lineups, bringing awareness and uncomfortable topics to the surface. They work with a single word on one side of the card and an activity on the other to engage teams in DEI conversations and to better inform teams about critical diversity concerns facing many people in the U.S. today.

“No one should have to feel as though they have to change who they are, because that’s their beautiful, authentic self,” said Gerard Sgrizzi, former chair of the Unidine DEI Council in the Fresh Thinking Lounge, a video series that shares key insights on what makes Unidine unique, such as culinary ingenuity, nutritional platforms, culture and above all, their people.

Differences

“No one should have to feel as though they have to change who they are, because that’s their beautiful, authentic self.”

Gerard Sgrizzi | Former Chair | Unidine DEI Council

Jakob Janusz joined the DEI council at its inception and is now project lead, spearheading many of the group’s efforts each month. “Jakob started his leadership career in restaurants but fell in love when he started working in healthcare and senior settings,” said Michelle Currier, senior director of human resources. “As he’s said many times, he truly loves what he does every day and is in this for the long haul to grow and mentor others.”

Subcommittees each focus on making content and resources accessible across the business, including employee resource groups, community outreach, the LGBTQ community, women in leadership and diversity in culinary. The Council’s latest project is to feature culinary excellence and meaningful recipes from team members’ personal collections in a DEI cookbook.

Creative Recognition Program

Improves Community Culture

Cantata is a nonprofit senior living community helping older adults live their best lives. Based in Illinois, their services include independent living, assisted living and enhanced, long-term care. When Stephen Manno came on board as Morrison Living’s on-site general manager of hospitality in 2017, he noticed a dismaying trend.

Cantata’s nutritional, environmental, housekeeping and nursing teams all depended on each other, yet their interactions were siloed with limited intergenerational and intergroup communication. The result was a staff whose members were serious about their jobs but lacked the higher levels of inclusiveness and open communication found in the most successful healthcare and hospitality organizations.

Stephen and Cantata’s leadership agreed that there was an opportunity for improvement, and Stephen leveraged Morrison’s Hospitality Experience program to make it happen. The process began at Showtime, Morrison Living’s brief allhands meeting held at every client location before breakfast, lunch and dinner.

Aside from sharing meal service information, Showtime allows the team to recognize each other's good work. The successful experience led to a more expanded program – one that established a “We’re happy to be here” attitude that includes speaking kindly, remembering to be polite and smiling more to gain mutual respect.

“Managers can’t ... witness every extraordinary thing this team does,” said Stephen, who started a recognition program. Help is needed to spot these moments, he said.

Morrison Living’s director of field learning, Tom Rummel, saw team members speaking English but feeling more at ease with their first language, often Spanish and Polish. To help inclusivity, they were encouraged to type comments in their first language into a computer that would translate into English. This act has taken teamwork to a new level.

Illuminating Partnerships

“We are committed to working alongside our diverse supplier partners to develop lasting relationships through a program focused on a more diverse, more equitable and more inclusive supply chain for the foodservices industry.”

Lindsay Broome | Senior Category Development Manager Supplier Diversity | Foodbuy

TransformingTruly

The strategic partnership formed between Thompson Hospitality and Compass Group USA in 1997 made history – it was the first deal between a major foodservice company and a minority firm.

Today, both companies work together to serve more than 30 of the Fortune 100 companies, large colleges and universities, urban school districts and major hospital centers. In the process, the companies have delivered a supplier diversity solution to more than 150 clients.

Steeped in tradition while constantly adapting to a changing environment, Thompson is a family-run company. Warren Thompson is the President and Chairman of Thompson Hospitality. His sister, Benita Thompson-Byas, joined the company a month after its inception in 1992 and is Vice Chairman and Senior Vice President. Shortly after that, their brother Fred Thompson Jr. came aboard and now serves as Chief Administrative Officer.

From left: Fred Thompson Jr., Benita Thompson-Byas and Warren Thompson.

Transforming

“Transformation

begins with job creation, access to education and economic empowerment.”

Compass Group’s Global Director of Sustainability, Amy Keister, recently interviewed Benita, the unassuming powerhouse within this barrier-breaking organization.

Amy: “It isn’t simply what you do in your life that matters, it’s who you are.” This was the creed of your father, Fred Thompson Sr., and how his children have chosen to lead the company since its founding more than 30 years ago. How has this philosophy influenced your leadership style and, ultimately, the success of Thompson Hospitality?

Benita: What our father meant by this creed is that it’s not your accomplishments that matter so much as your character. Warren started Thompson Hospitality with three goals in mind: Take care of our parents, make it a family business and give back to the community.

Amy: A big part of what Thompson Hospitality does is connect Compass clients with diverse suppliers. It produces significant value within client communities, expands their DEI journey in a way they could not do on their own and grows minority-owned businesses. Tell us how this works.

Benita: Due to Thompson Hospitality’s size and scope, we are well known in the minority business and supplier diversity community. We are a member of the National Minority Supplier Development Council’s Corporate Plus® program for NMSDC-certified minority businesses of the highest caliber. This gives us greater access to certified minority-owned businesses and a heightened understanding of their capabilities. Because of that, we introduce them as Tier 2 suppliers in our Compass-Thompson partnership accounts, as well as in our Historically Black College or University (HBCU) contract operations.

Benita Thompson-Byas | Vice Chairman & Senior Vice President | Thompson Hospitality

Amy: Can you share a company you helped grow and its impact on the community?

Benita: Ms. Jana’s Candy is a great example. Jana Farmer had a personal friendship with one of my VPs, Olivia Dorsey. She asked Olivia how to go about moving her hobby of making candy to a business. Olivia helped her create a corporate entity and achieve certification as both a minority- and woman-owned business. She introduced Jana to some Compass Group chefs, who evaluated her product and provided suggestions on packaging, marketing and distribution of her marvelous candies. Today, Ms. Jana’s Candy is part of the Foodworks Apron Exchange program, and she has expanded her business substantially to her own brick-and-mortar location in Aurora, Illinois.

Amy: Giving back is a core value at Thompson Hospitality, like creating accessible career pathways for students. The Navigate program partners with Thompson Hospitality and Compass Group to teach underserved, highpotential high schoolers, giving them the tools to change the trajectory of their lives. Would you talk about the program and its impact on young adults?

Benita: Navigate is one of the programs of which I am proudest. We started with 17 kids in our Coca-Cola account with FLIK Hospitality. All 17 of those young people, after they completed their training, were offered and accepted jobs in various Compass accounts. That was back in 2018. Today, Navigate has changed the lives of nearly 150 young people and counting!

“The Thompson Hospitality and Compass Group partnership continues to be an example of a relationship that can do well and do good at the same time.”

Warren Thompson | President & Chairman | Thompson Hospitality

Amy: On Thompson Hospitality's 30th anniversary, you remarked that it's all about legacy and being a role model for the future of hospitality. What is the legacy you want to leave?

Benita: We found by developing meaningful relationships with communities, we help unlock opportunity. Transformation begins with job creation, access to education and economic empowerment. Whether we are helping young people embark on a career path through the Navigate program or creating business growth for diverse suppliers, we are providing avenues for community transformation. Our father taught us to believe that we could achieve anything we wanted through hard work. At Thompson Hospitality, we live our values. Every community we touch must be better because of our presence.

About Thompson Hospitality

Thompson Hospitality opened 22 new restaurants in 2022 and is seeing rapid growth in facility management services, particularly on HBCU campuses. With continued success comes more community support. Over nearly three decades, Thompson Hospitality has awarded more than $50 million in scholarships in the form of cash and meal plans for associates or their children at the colleges and universities served by Thompson Hospitality.

From left: Compass Group Chief Relationship Officer Rick Post, Warren Thompson and Gary Green, CEO, Compass Group North America.

Powering

Progress

Global energy company Shell is known as an industry leader for its commitment to transitioning businesses to net-zero emissions, but it’s the company’s focus on powering lives that energizes Donovan Casanave.

“As the liaison between the small, diverse business community and the internal procurement pipeline, I connect Shell’s resources to the communities where we live, work and serve,” said the Houston-based support services manager of Shell’s supplier diversity and diversity advocacy portfolio.

Shell is a Compass GroupThompson Hospitality joint venture account that is committed to creating value for society, a key pillar in their forward-looking initiative called Powering Purpose.

Donovan glows when he talks about serving his community, and how collaboration with diversity-advocacy partners like Compass Group and Thompson Hospitality improves lives in measurable ways. But to Donovan and to Shell, supplier diversity is more than a numbers game. True supplier diversity is about driving behavioral and cultural change.

“We want to be seen as an extension of the community. We want to power progress in the community. We want the community to be better because Shell exists and because our partners exist.”

It’s a people-centered philosophy that has won the support of his partners at Compass Group and Thompson Hospitality who, together with Shell, go into the community and help develop historically underrepresented businesses, guiding their growth into the types of partners the energy industry needs.

Donovan Casanave

“We strive to be very proactive in how we show up in a community. One of the things I love about the Compass and Thompson partnership is: Wherever we go, there they are, too.”

Donovan Casanave | Support Services Manager | Shell Oil Company

“We strive to be very proactive in how we show up in a community. One of the things I love about the Compass and Thompson partnership is: Wherever we go, there they are, too,” said Donovan. “Not only are they creating jobs in our communities and raising the profile of the food industry, they’re also proactively working with us to uplift womenand minority-owned companies who want to do business with Shell.”

“They walk the walk – and it’s very amazing,” he added. “I use our relationship as an example when I talk about what true partnership means to an organization. Sometimes people or organizations get their shine because of something that’s in the moment, but this partnership has been so consistent – it is not contained in just a moment. That shows you their level of commitment to Shell and the community.”

Sourcing Excellence

Through

“At Foodbuy, diversity makes us stronger –and that principle extends to our relationships with the supplier community. We are incredibly proud to support Compass Group’s businesses and the foodservices industry by identifying and contracting with diverse suppliers. We all thrive as a result. ”

Dennis Hogan | CEO | Foodbuy

Creating a supply chain that prioritizes diversity and inclusion begins with an intentional sourcing strategy. At Compass Group, that means starting at Foodbuy. Diversity, equity and inclusion have been a priority at Foodbuy since its inception in 1999.

Now, as the sole sourcing arm for Compass Group and a procurement partner for countless member companies, Foodbuy takes its dedication to working with diverse suppliers to the next level – a commitment to continually increase the number of diverse suppliers and its annual spend.

Foodbuy and Thompson Hospitality

Foodbuy’s partnership with Thompson Hospitality is central to its commitment to diversity, equity and inclusion. As the largest minority-owned foodservice company in the country, Thompson Hospitality’s stellar reputation and strong industry connections have helped Foodbuy expand its network of diverse suppliers.

After more than 25 years of collaboration, the partnership with Thompson Hospitality continues to enrich Foodbuy’s sourcing programs. Members can choose products that fit specific needs and align with their values while the diverse suppliers benefit from Foodbuy’s scale.

Diversity

The Diverse Supplier Accelerator Program

In 2021, the supplier diversity team at Foodbuy amplified efforts to highlight women- and minority-owned businesses by creating the Diverse Supplier Accelerator program. This 12-month program aims to grow successful, diverse enterprises through education sessions, networking events and mentorship programs. Ten suppliers are selected and spend the first three months of the program developing and activating growth plans with assistance from this network. For the remaining nine months, the businesses execute their plans while the Foodbuy team provides coaching and tracks progress.

“The accelerator gave us the opportunity to identify the right people, present to them, send samples and partner with them. It enabled us to launch nationally within Morrison,” said Rip Pruisken, CEO and co-founder of Rip Van Wafels. The Diverse Supplier Accelerator program helped expand the business' reach, increasing their volume within the Foodbuy network by 170% over the course of the program.

50th anniversary conference of the National Minority Supplier Development Council: Jeff Bell and Cydni Baldwin of Foodbuy, Natacha Jacque of Compass Group NA DEI, Forrest Buchanan, Lindsay Broome and Madeline Kestler of Foodbuy.

According to Tracey Tisdale Richardson, cofounder and CEO of Lillie’s of Charleston, her company’s participation in the Diverse Supplier Accelerator program proved to be a critical step in their national expansion efforts. “Because Compass Group and Foodbuy have so many industries they work with, Sysco brought us on board nationally. Now we’re in all their warehouses across the country, which is what we’ve been working toward for the last 20 years!” In addition to being nationally distributed, Lillie’s of Charleston’s products have also been featured on the Today Show and Oprah Winfrey’s online marketplace.

A Core Value

Foodbuy’s commitment to diversity, equity and inclusion is a key part of its business practices. Its focus is always on creating opportunities for businesses of all sizes while catering to new members and strengthening new supplier bonds.

“Our commitment to promoting diversity and inclusion starts with our supplier partnerships, ensuring everyone has an opportunity to succeed, regardless of size or background,” said Foodbuy CEO Dennis Hogan.

Setting a New Standard for Culinary Excellence

Wolfgang Puck Catering is committed to partnering with local farms and small businesses to source ingredients in ways that benefit their clients and the surrounding communities. Each of the partners below provides training and professional opportunities to traditionally underserved communities. WPC plans to expand purchasing in collaboration with the BIPOC Farmer Program.

Babé Farms was established in 1986 as a supplier of gourmet ingredients like delicate salad greens and mini vegetables. Co-founded and operated by Judy LundgerWafer, a third-generation farmer whose parents emigrated from Portugal to coastal California, her son Jeff is now a co-owner.

Scott Family Farms is a thirdgeneration business focused on redefining farming to Black communities by reintroducing traditional Southern crops to the African American diet. Owner Will Scott Jr. trains and mentors Black farmers, hoping to change negative associations with farming due to the legacies of slavery and sharecropping.

Homeboy Industries has provided resources for decades to help former gang members change their lives. Based in the East Los Angeles area, it’s the largest gang intervention and rehabilitation program in the world, and has grown to include the Homeboy Bakery, which supplies products to several Homeboy and Homegirl markets.

Babé Farms’ Judy LundgerWafer with son Jeff Scott Family Farms’Will Scott Jr. A proud graduate of Homeboy Industries

Social Change Is Brewing

Canteen, the world’s most innovative vending company, carries BLK & Bold coffee and tea products in more than 160 locations as part of its commitment to building partnerships with purpose. The companies co-published "Recipes for Impact" in 2022. The barista book uses popular BLK & Bold blends in recipes for curated coffee, tea and cocktails. Proceeds help benefit BLK & Bold’s 5% For Our Youth initiative.

BLK & Bold co-founders Pernell Cezar and Rod Johnson know the challenge of growing up in a high poverty neighborhood. The childhood friends from Gary, Indiana, defied the odds by becoming college graduates, community servants, then high-achieving leaders.

“Through

our partnership with Canteen,

we’re

leveraging our specialty coffee and tea brand to broaden our impact, doing more good in more communities.”

Pernell Cezar | Co-founder | BLK & Bold

BLK & Bold co-founders Rod Johnson and Pernell Cezar

Today, they’re giving back to communities in need with the help of proceeds from BLK & Bold’s sales.

BLK & Bold was created to help everyday coffee and tea consumers increase their social impact by helping urban youth pursue bright futures. Five percent of profits are pledged to initiatives that support youth programs, enhance workforce development and eradicate youth homelessness. As the nation’s first Black-owned coffee brand and distributor, BLK & Bold increases access to the top 1% of coffee through mainstream supply. Partners like Canteen help support BLK & Bold’s community connectivity mission.

Scores

“Black Restaurant Week participants not only fed my body, it fed my soul.”

Cynt Marshall | CEO | Dallas Mavericks

Levy and Black Restaurant Week celebrated their inaugural collaboration in March 2022 with 12 different chefs and area businesses who shared their unique cuisines over the course of two flavor-filled nights in the American Airlines Center’s Lexus Club during the Dallas Mavericks home games.

“I was in awe of the presentation, taste of the food and touched by the amazing stories of each restaurant owner. The Mavs are excited about developing a stronger partnership with these talented entrepreneurs and applaud Levy for bringing this deliciously diverse experience to the Mavs,” said Cynt Marshall, CEO of the Dallas Mavericks.

Black Restaurant Week, whose grassroots campaigns in communities across the country have uplifted many local businesses, worked with Levy to create exposure for Black-owned restaurants, restaurateurs, vendors and purveyors with the large crowds who frequent sports and entertainment venues.

Scores Big

“When our food reflects the communities in which we live and operate, everyone involved is better off,” said Jeff Zoeller, Levy’s Senior Vice President of Business Services. He believes partnerships like this will be one of the keys to creating formalized, consistent opportunities for minority-owned businesses across the country. “Our partnership with Black Restaurant Week will have an incredible impact for the businesses we work with and the places they call home.”

This partnership is part of Levy’s Work of Change initiative, designed to build diverse and inclusive teams representing the community each location serves. Minority-owned business engagement was one of the most critical areas identified to create a more equitable environment.

• Smokey John's Bar-B-Que

• Bam's Vegan

• Kookie Haven

• Chef Marquavis Fant (“Chef Quavis”)

• Chef Meika Johnson (“Chef MiMi J”) & DFW Cooking Parties

• Smokin J's BBQ

• Mother Lucille Catering

• Kenneth Temple

• Chef Derricka Culinary Concepts

• Le Rouge Cuisine

• Sophisticated Delights

• Pangea Restaurant & Bar

Igniting MWBE

Opportunities

With a goal of shaping the future growth of local dining, Foodworks launched its IGNITE program, offering community grants to minority- and womenowned businesses throughout the U.S. The $100,000 in available funds helps MWBE business partners purchase new equipment, expand operations or obtain needed certifications.

In July 2022, Big Belly Deli founder and Oklahoma native, Kyla Newcomb, became IGNITE’s first grant recipient. With the funds, Kyla purchased a state-of-the-art POS system for her brand new – and second – Big Belly Deli location in Oklahoma.

Big Belly Deli founder Kyla Newcomb

Three years earlier, and after 25 years in the corporate world, Kyla realized a long-lived dream of owning a restaurant when she opened the doors to her first Big Belly Deli location in Marlow, Oklahoma. Months later, COVID-19 hit. Forward-thinking and determined, Kyla was able to keep her business afloat by offering Take & Bake meals and catering services.

Today, expansion continues. Kyla’s latest business enterprise took her on the road with the Big Belly Deli food truck and a partnership with Foodworks, serving her locally sourced menu items at locations throughout Oklahoma.

Foodworks provides small business coaching, quality assurance training, marketing support and high-visibility exposure for partners nationwide. The IGNITE grant is their latest communitybased action to help accelerate local restaurant growth.

As a small business owner, Kyla knows that community support, a great staff and partners like Foodworks are essential for continued success.

Supporting Local Business

What better way to create connection than inviting the best chefs in the area to share their restaurant menus with Compass Group audiences? Foodworks does just that. The dining platform supports community through food by partnering with local restaurants and showcasing them in on-site locations. For guests, the program offers culinary experiences where diversity is baked into the culture. For clients, it’s a low-cost, flexible option relevant in today’s environment. And for restaurants, it offers an entirely new revenue stream.

Foodworks provides a direct avenue to support small businesses, operating in 11 sectors across Compass Group. Ninetyone percent of restaurant partners are small business owners, 67% of restaurant and food truck partners are minority- or women-owned, and 100% are local.

“Foodworks is on track to generate more than $20 million in sales for local restaurant partners this year,” said John Coker, Foodworks president. “That’s a significant amount of money being infused back into every community we serve ."

Apron Exchange: Taking Local Businesses to the Next Level

Jana Farmer clearly recalls one chef’s response after sampling her handcrafted, mouthwatering treats: “He said my candy was the best he has ever had, and he then introduced me to a program called The Apron Exchange.”

With Thompson Hospitality's help and mentorship, combined with opportunities provided by Foodworks’ Apron Exchange, Jana turned her tiny kitchen operation into a fastgrowing, beloved Chicago brand — Ms Jana’s Candy — with revenues that tripled in a year.

Foodworks launched Apron Exchange to support minority- and women-owned startups. The platform offers guests a unique extension of the Foodworks program, providing local artisans a space to share their stories and sell their handmade goods – the revenue is theirs to keep.

“Minority-owned businesses like Ms Jana’s Candy have taken the access and platforms we’ve provided and transformed their own communities, creating jobs and other necessary resources where they are needed most,” said Benita Thompson-Byas, SVP of Thompson Hospitality. “I’m grateful for the opportunity to have played a role in supporting that effort. These companies’ successes are tangible evidence of Thompson Hospitality’s impact.”

Above: Founder Jana Farmer with a teammate

Retail Incubator

A Growth Forum for Building Change

“We are passionate about bringing products that align with our company goals of supporting people, performance and purpose into the marketplace. Retail Incubator is our answer.”

Ann Pendleton | VP of Retail Strategy | Envision Group

To build greater community awareness and create positive change, Envision Group and Foodbuy teamed up to launch Retail Incubator. The program connects people with emerging products and brands that reflect at least one of the following categories: diverse, local, or beneficial for people and planet.

Snacks and beverages that meet the criteria are featured monthly at community-minded client locations. Certifications include National LGBT Chamber of Commerce, minority- or womenowned, organic, upcycled or compostable, and products sold within 150 miles of their location.

Creative marketing is designed to build awareness and create a buzz, telling the stories behind the offerings with strategic merchandising, in-store advertising, mobile features, videos, augmented reality and QR codes. With on-trend products added every month, sales data and guest feedback are reviewed for future distribution across Compass Group quarterly.

Stirring It Up

The Rise of the Guest Chef

Compass Group’s ChefNet platform celebrates the value diversity brings to the kitchen. This network of 120 celebrity and local chefs simplifies booking guest appearances that keep exciting flavors on the table.

“Chefs have done client meet-and-greets, private book signings and chef’s tables, Teaching Kitchens, virtual events – the list goes on,” said Envision Group’s Executive Chef Mike Panfil, who oversees the program.

The ChefNet platform has been cultivated through a variety of personal and professional relationships with many Compass Group team members, including Chef Mike. Guest appearances may be singular events or part of an organized series booked for a special occasion. Those in the ChefNet community specialize in authentic global cuisines, introducing new recipes, innovative concepts and incorporating personal elements into their appearances. The greatest benefit? Bringing people together through food.

ChefNet has truly carved out a great niche by bringing diverse people, flavors and experiences into our workplace.

Meet the Chefs

Chef Jonathan Zaragoza | Chicago

The world is Chef Jonathan’s kitchen. Born into a family of culinarians, he was initiated into the kitchen at age 5. By the time he was a teen, he had learned many of the essential skills needed for culinary success. His path led him to Mexico, where he delved into its rich culinary heritage, bringing its traditions with him to London, Dubai, Paris and all across the U.S. Chef Jonathan’s ChefNet appearances include hosting a Teaching Kitchen at Northwestern University.

Chef Fernanda Tapia | Boston

Chef Fernanda lives for food adventures. Her boldly flavored South American dishes have earned her a number of awards and appearances on Food Network competition shows Chopped and Beat Bobby Flay. Today, Chef Fernanda travels the country as a private chef. In conjunction with Restaurant Associates and ChefNet, Chef Fernanda was spotlighted at Harvard Business School’s graduation event.

Chef Mavis-Jay Sanders | New York

Chef Mavis-Jay’s desire is to leave the world a little better every single day. She is a racial-equity activist who has dedicated her career to fighting for food justice in Black and lowincome communities. In 2022, the James Beard Foundation presented Chef Mavis-Jay with a Leadership Award for her nonprofit work and social activism. Her ChefNet appearances include an outdoor clambake with FLIK at Rockefeller Plaza in New York City.

Paving the Way for a

Chef Simone Byron

Brighter

“There is a confidence I have in Compass Group and Thompson Hospitality with business growth. You will never have to leave the company to take on a new role or explore a new opportunity. There’s always room for growth – that’s the recipe for professional success.”

Described as a fierce, driven businesswoman, Chef Simone Byron is a guiding force in her community. The rising star first started cooking at Disney and then grew her career at Compass Group.

Today, she mentors other female chefs in the industry and partners with Thompson Hospitality and Compass Group to teach underserved, highpotential high schoolers, giving them the tools – and the pathway – to change the trajectory of their lives through the power of food.

Persistence, passion and knowing how to ask for what she needs are part of Chef Simone’s DNA. She instills these principles in her students and shared that advice as a chef panelist at Compass Group’s 2022 Women in Culinary event honoring female culinarians on International Women’s Day.

Brighter Future

Under the watchful eyes of Chef Simone, Navigate scholars Mateo and Carlos of Atlanta practice speed, efficiency and consistency with knife skills during the Corporate Catering and Mass Production Module.

In the Leading with Purpose panel, Chef Simone emphasized the importance of building relationships, which means sharing her time, talent and connections. It also means finding the right mentor who can help young talent navigate their careers.

“Find one mentor, and it will change your life.

I didn’t know my own self-worth. I didn’t know all I could accomplish," said Chef Simone.

"The only reason I am sitting here today is because of Genevieve Stona, the VP of joint ventures at Thompson Hospitality. She taught me that I had skills, the connections, and the ability to pave a new way for myself and my community.”

The Women in Culinary program is designed to empower Compass Group female culinarians through dedicated training opportunities, leadership development programs, and an annual conference-and-recognition event.

“There is a confidence I have in Compass Group with business growth. You will never have to leave the company to take on a new role or explore a new opportunity. There’s always room for growth,” said Chef Simone. “That is the recipe for professional success.”

And it’s a recipe she shares with students as Chef Simone views foodservice as a pathway out of poverty. Focusing on workforce skill development to help disadvantaged youth thrive in any career, Simone developed the Navigate program in 2018. She partners with Thompson Hospitality and Compass Group to create internships in client locations, leveraging this connection to pave the way forward and make real change in the lives of young people experiencing socioeconomic disadvantages.

“FLIK has been a blessing to hundreds of kids over the last few years. Kids who were going left completely changed and made a sharp right-hand turn out of their bad situations,” she recalled. “Seeing that let me roll up my sleeves because this partnership is a game changer.”

FLIK CEO Scott Davis wholeheartedly agreed. “The work Chef Simone is doing not only meets the needs of students and is in line with FLIK’s values, but it also supports clients whose own values drive them to invest in their communities by establishing a framework within which they can co-create career opportunities. It truly is a partnership.”

About Navigate

Navigate is a proprietary program developed by former Compass Group associate, Title I teacher and industry advocate, Chef Simone Byron. Graduates of the Navigate program are proven success stories.

These students have been hired into equitable and fair paying jobs they would not have otherwise had access to. Some received academic scholarships changing their life trajectory for the better, and others point to the confidence they gained to stay in school.

Chef Simone fears inequality will only grow until corporate, private and nonprofit communities work together to overcome disadvantages and disparity.

Her goal is to continue to build on her 15-year relationship with Compass Group and Thompson Hospitality to launch the regional Navigate program in all 50 states.

“The 60 high school students who are graduates of the Navigate program have benefited from the laptops we provided to enhance their curriculum,” said Benita Thompson-Byas, SVP of Thompson Hospitality. “Technology, as accessible and as advanced as it will become over the next 25 years, will always require resources. It’s my responsibility to ensure that our partnership will continue to provide them.”

Experts say you’re a product of your environment, so together we’re changing the environment.

Navigate itself is a coordinated curriculum that brings together private-public partnerships. The curriculum is focused on building wraparound skills, such as mentoring and financial advising, while offering students hands-on involvement that is otherwise lacking in their lives.

When students join Navigate and then Compass, they acquire more than a job. They gain access to a career pathway, and their families receive a commitment to help fulfill their dreams with the chance to supersede generational inequity.

ProStart Is the Future

North Carolina ProStart teams arrive in Washington, D.C., to compete in the 2022 National ProStart State Invitational. This annual, student-based competition welcomed more than 500 aspiring high schoolers pursuing careers in the hospitality industry.

For dedicated educators, invested industry partners, proud families and friends, the National ProStart Invitational is the most rewarding event of the year.

For the high schoolers who qualify to represent their state in Washington, D.C., the impact of these competitions is difficult to measure, offering something special for each student. Thompson Hospitality and Compass Group sponsored teams from North Carolina and Georgia as they joined 400 other students to put their culinary and restaurant management skills to the test, competing for scholarships.

“The only thing I’m definite of is that ProStart changes lives for the better,” said Navigate founder Chef Simone Byron, who helped guide this student journey. “The program builds character, exemplifies the power of teamwork and promotes self-confidence in young people.”

ProStart is a nationwide, two-year high school program that reaches approximately 130,000 students in more than 1,700 high schools across all 50 states. The industry-driven curriculum provides real-life experience opportunities, builds practical skills and a foundation that will last a lifetime.

MultibillionCommitmentDollar to

Shared Prosperity

In March 2022, the Greater Washington Partnership held a historic event at Howard University to foster unity, drive transformational change and advance economic growth for all.

Featuring Vice President Kamala Harris, U.S. Secretary of Commerce Gina Raimondo and U.S. Small Business Administration Administrator Isabella Guzman, the event served as a celebration for the commitment of $4.7 billion toward collective efforts to support underrepresented communities and Minority Business Enterprises (MBEs) in the National Capitol Region.

The $4.7 billion includes major investments from more than 25 organizations, including Thompson Hospitality, to make a lasting impact. “This kind of commitment will have a multiplier effect. It will change lives and communities,” said Benita Thompson-Byas, SVP of Thompson Hospitality. “I understand firsthand the importance of working with diverse suppliers. It closes the racial equity gap, and it helps to build generational wealth.”

These transformational efforts will be directed in three ways:

Supplier Diversity: $2.6 billion will go toward procurement spending with diverse suppliers and MBEs, with a priority to spend with Blackand Latinx-owned businesses. This effort meets critical business needs and addresses systemic inequities that have created barriers to growth for these groups.

Racial Equity: $1.5 billion will target wealthbuilding opportunities in underrepresented communities, such as direct corporate investments in affordable housing and community organizations that are leading place-based equity initiatives.

Access to Capital: $619 million will support financial investments to local Community Development Financial Institutions (CDFIs) and Minority Depository Institutions (MDIs). CDFIs and MDIs provide access to capital to underrepresented populations in the form of loans and strategic financing to create economic opportunity.

“The $4.7 billion includes major investments from more than 25 organizations, including Thompson Hospitality, to make a lasting impact.”

Benita Thompson-Byas | Vice Chairman & Senior Vice President | Thompson Hospitality

How Thompson Hospitality Is Making a Difference

We are proud of the

Inclusion Excellence Driving Inclusion on Campus

Meet Sohn Stancell

Sohn Stancell, unit director at the University of Mary Hardin-Baylor, is passionate about helping people with disabilities find a supportive workplace. Through his daily practices, he creates an equitable work environment for his team and others. Sohn has been with SSC for nearly 30 years and has made an incredible impact ensuring inclusion is a top priority.

Sohn has worked with several organizations, from volunteering to help high school students develop interview skills to partnering with organizations to onboarding individuals with disabilities to his team at UMHB. Over the years, Sohn has had associates with disabilities on his team at any given time.

Unit Director Sohn Stancell received an Employer of the Year award at the 2022 Rusty Awards, in recognition of his efforts to create an inclusive team at the University of Mary Hardin-Baylor. Also pictured is Julie Deaver (middle), SSC associate, receiving her award for Athlete of the Year alongside her sister, Lauren Barber.

In 2022, Sohn received two awards from notable organizations within Texas: He was honored as Employer of the Year at the 2022 Rusty Awards for giving people with disabilities equal opportunity to work in an environment that allows them to do their best job, and presented with the Torch Community Partner Award at the Workforce Solutions of Central Texas 34th Annual Awards Luncheon.

“I remind them that our jobs are to teach and repeat until the person masters the tasks, and I keep reminding them as they work.”

Sohn Stancell | Unit Director | SSC | University of Mary Hardin-Baylor

We spoke with Sohn to discuss how he creates an inclusive learning environment for people of all backgrounds and abilities.

SSC: How do you find programs to engage with to reach individuals who may not apply for a job without a relationship in place?

Sohn Stancell: Many of our relationships start by word-of-mouth and relationships we have already built with schools and state-hiring agencies. I also look for people or agencies who are willing to do a meet-and-greet on the same day.

SSC: How do you adapt a job to the person?

Sohn: I typically evaluate where the person is able to help the most. I see each person in different lights and depending on their personality and ability, determine where they can make the best impact and find the most satisfaction. The littlest task can truly go a long way, from emptying trash to cleaning entrance glass or wiping tables.

SSC: How do you guide the supervisory team in working with people with disabilities, especially if this is a new avenue for them?

Sohn: I start by walking them through each individual’s disabilities and how they can assist us. I also let them know if they are sensitive to certain noises, smells, etc. I remind them that our jobs are to teach and repeat until the person masters the tasks, and I keep reminding them as they work.

While it was a mindset adjustment for many, time and hard work proved that individuals with disabilities are assets to the UMHB team. Our proudest moments include a student successfully working in the food court during the lunchtime rush and witnessing a blind student install a shower curtain in the dorms.

We have seen associates with disabilities develop confidence and a sense of purpose in the workplace. Everybody deserves the feeling of giving back and making a difference.

Bringing Awareness to Unity Day

Carolyn Carr, custodian at Henry County Schools, proudly signed the Unity Day pledge.

StopBullying.gov defines bullying as “unwanted, aggressive behavior among school-aged children that involves a real or perceived power imbalance. The behavior is repeated, or has the potential to be repeated, over time.”

Bullying is not a new concept. Our society is known to justify it with expressions such as “Bullying is a natural part of childhood.” In a world where mental health problems are on the rise, it is more important than ever to stop bullying in its tracks.

The goal of Unity Day is to bring together youth, parents, educators, businesses and community members to emphasize the message that bullying is unacceptable and that all students deserve to be safe in school, online and in the community.

According to the National Center for Educational Statistics 2019 report, one in five students report being bullied, and 41% of students who reported being bullied indicated that they thought the bullying would happen again.

In recognition of Unity Day, SSC created commemorative shirts for our team members to wear on October 19, 2022, as part of their uniforms. The shirts are a bold orange – a color associated with safety and visibility –and display the message "Kindness Starts With You."

SSC also encourages each associate to take the Unity Day pledge, which states: “I pledge to support others who have been hurt or harmed, treat others with kindness, be more accepting of people’s differences, and help include those who are left out.”

It takes courage to stand up to bullying, and we encourage our associates to keep their eyes open and create a safe place for students at each of our partner schools.

From left: Chaquitta Haggins, Corbin LamarReynolds, Darryl Meade, Eric Allen, Jeremy Harbin, Ju-Wan Jackson, Luke Akin, Stacey Johnson, Tamika McMichael, Terri Carlton and Yury Valasuik.

Clear the List: Supporting Teachers with School Supplies

Supporting students, faculty and staff at our partner schools is priority No. 1. We recognize that teachers play an essential role in inspiring curiosity and fostering a desire for students to learn. To support them as they educate our future engineers, dancers, entrepreneurs, environmentalists, artists and leaders, SSC is committed to Clearing the List of teachers in the communities in which we live, work and play.

In 2022, we had the opportunity to clear the wish lists of six classrooms in Knoxville, Tennessee, the location of our corporate headquarters. Throughout the year, we sponsored 10 classrooms in Knoxville, supporting our corporate office team members and their children.

“I am so thankful and I appreciate the help getting my classroom started for my first year of teaching. I know my students will appreciate it as well and it’ll make them feel comfortable and excited to learn. ”

Ivy Clements | Fifth-Grade Teacher

During the fall, we expanded the program to include the lists of six first-year teachers – all nominated by their principals – at partner schools across the country to show our continued support for teachers and students. By the start of the academic year, SSC had purchased over $5,700 in school supplies and resources for 16 classrooms. Understanding that school supplies are vital to successful classrooms, Clear the List is one way our organization impacts school communities and gives students the best chance for success. We would like to thank all the educators who contributed countless hours and resources to ensure students grow and learn every day.

Celebrating Hispanic Heritage Month

Hispanic Heritage Month is celebrated from September 15 to October 15 every year and honors the cultures, traditions and contributions of the American Latino community. SSC values every opportunity to have impactful conversations with our associates about diversity, culture and how we can celebrate unique backgrounds. To commemorate Hispanic Heritage Month, we sat down with two team members to discuss their experiences as proud members of the Hispanic community.

Meet The Team Members

Joseph Gentry, Director of Facilities

Joseph Gentry is originally from Laredo, Texas, a small town located on the U.S.-Mexico border. He is a proud Mexican-American who seeks opportunities to share his culture and bond with others of similar upbringings. Joseph has been with SSC for four years. His initial role was as a Manager in Training on the Startup, Training and Transition (STAT) Team, where he traveled around Texas, starting up operations at new accounts and onboarding new associates. His current position is as director of facilities at an account in Washington, D.C.

Ivan

Castillo, STAT Team Project Manager

Ivan Castillo is a first-generation MexicanAmerican, a first-generation college graduate, and proudly living the American dream. He grew up in El Paso, Texas, in a close-knit family, with parents who left everything behind to create a better life for their kids. His parents own a small business that provides landscaping services to homes, law firms and real estate companies. Ivan earned a degree in international business and is now home at SSC, building on his knowledge of the facilities industry, hoping to one day take over his parents’ business.

“That’s always the first thing I do: I introduce myself and let them know that I speak English and Spanish so that they can choose to speak the language that makes them most comfortable.”

Joseph Gentry | Director of Facilities | SSC

Embracing Language

One of Ivan and Joseph’s most recognizable elements of Hispanic heritage is their ability to speak fluent Spanish. This has made them assets to the SSC team and cultural ambassadors in the communities they serve.

At SSC, Joseph is able to connect with teams about traditions, values and culture.

“Many of the associates we onboard share the same cultural identity as me. Everywhere I have gone, my ability to speak Spanish makes it more comfortable for an associate to speak their native language.”

Like Joseph, language is a part of Ivan’s culture. He is one of the most fluent Spanish speakers on the STAT Team and is often requested at specific accounts to ease the transition and onboard associates.

While languages should be accepted, people sometimes lack an appreciation for diversity. Ivan once had a negative interaction with someone who overheard him translating and it was discouraging for him to experience discrimination. He was reassured, however, when he received an important phone call.

“John Lane, VP of facilities systems and support, called and asked me to be present at an account in Austin, Texas. I was requested because of my language abilities.

“Just two hours before, I had issues because I was speaking Spanish. But then shortly after, I was requested because of my ability to speak Spanish.”

These situations remind Ivan why he chose to study international business, where he had to learn several languages. Today, he speaks French, Portuguese, Spanish and English.

Family First

Joseph and Ivan have different backgrounds, but the importance of family is a shared value. To Joseph, this means gathering and creating memories with friends and family.

“Growing up in a Hispanic community, we are all about extended family ... it’s about spending precious moments together. On the STAT Team, I would never stay in the same place for long. All my associates and I would always want to spend my last day together, before I moved on to my next account.”

Ivan will never forget the sacrifices his parents made for him and his siblings.

“I think a lot of people take for granted the sacrifices that immigrants ... make for their families. Thanks to my parents’ resilience and selflessness, my brothers and I have been able to build amazing lives in the United States. We live our life by a simple statement: Our success must justify their sacrifices.”

Within Dreams Are

Thompson Hospitality introduced InReach to Compass Group in 2017. They have since worked together to fill vacant positions in the Charlotte, North Carolina, region at joint venture accounts, locations operated by the Thompson HospitalityCompass Group partnership.

Highly motivated individuals who want to work, want to be engaged, and who are excited for this opportunity are placed in roles where they can add value. Each assignment comes with an InReach job coach who accompanies them on-site for the first two weeks to make sure they understand the expectations and rules of the position.

“I don’t think people want to stereotype, but they do,” said Robin Garcia, program manager for InReach. “We advocate for these individuals with disabilities to live life the way they want to live, whether that’s working or even living on their own. Without these partnerships, our people often get overlooked.”

“I try to be proud of myself every single day,” said Syncere, who won a HERO award for his support of chefs back-of-house and great service front-ofhouse. “I love working alongside businesspeople and building connections here. For me, it’s not just a job, it’s a career.”

The impact is positive – for Syncere and the work site. TIAA guests talk about his smile and how he makes everyone feel at home. The client sees this as a long-term avenue to support their community.

“People say it’s all about business. But really, it’s all about relationships,” said Syncere Cleary, one of many InReach participants dispelling the myth that people with disabilities can’t hold a job. InReach finds job opportunities for adults with intellectual and developmental disabilities.

Within Reach

“Our guests recognize the shepherding partnership that Compass Group and Eurest provides to the InReach team members,” said Eurest Chef Glenn Batten, who is the on-site single point of contact at TIAA. “They see our associates working together as a team, as a family who teaches life skills through mentoring at work that cultivates personal growth.” And the mentoring InReach offers is also critical for success, helping to ensure their placements understand not only how to do the job, but also how the overall company works.

“I have fun working with the coffee and communicating with people. It’s a really important job because everyone loves their coffee,” said InReach participant Ziporah Footman, who coworkers call Zippy.

“InReach and Compass have changed me –I’ve grown a lot,” Ziporah said.

With partnerships in place at Compass One Healthcare, Morrison Healthcare, Eurest and Canteen locations, InReach hopes to grow and be top of mind as a resource to fill more empty positions. If you’re considering it, Chef Glenn said do it.

“Teach, mentor and embrace InReach! Have a plan for their duties, spend several days of intensive training and after that, you need limited follow-up for those duties and daily communication,” he said.

Plus, Syncere and Zippy both radiate a positivity that is infectious. Who doesn’t want that as part of their workday?

From left to right: Syncere Cleary, Robin Garcia, Ziporah Footman and Chef Glenn Batten.

Pride & Allyship

June is Pride Month, and across Compass Group’s family of businesses we celebrated the experiences and impact of LGBTQ+ individuals on our history and culture. The emphasis in 2022 was on allyship in the workplace.

An ally is an individual who actively supports, empowers and/or advocates for another person or group. Allies help to foster an environment of psychological safety while building awareness around the many challenges affecting the LGBTQ+ community.

Ally is a great word because it’s all-inclusive. Inclusive language is another way to empower associates of all genders and sexual orientation. It ensures all our people feel seen and included, and it acknowledges the diversity of individuals in our workplaces and communities. At Compass Group, our people are the heartbeat of the organization. We encourage our associates to bring their true and authentic selves to work. Every day!

Pride celebration 2022 at Compass Group HQ in Charlotte (opposite) featured a few hundred associates from all walks of life who rallied and celebrated the LGBTQ+ community. At Compass, we’re building allyship one celebration at a time!

Allyship

Big Apple Pride

The 2022 New York City Pride March garnered marchers from Restaurant Associates and others in Compass Group.

Led by Afiyah Clarke, R/A partnered with a vendor to donate delicious meals and feed the volunteers and VIPs in the parade and assist with setup. The day was filled with smiles and a great way to usher in celebrating Pride 365 days a year!

National Disability Employment

Awareness Month

Compass Group actively seeks out partners with a shared vision of delivering well-being for people and planet to drive positive change in the food and hospitality industry. In honor of National Disability Employment Awareness Month in October, we shared highlights from our six-year partnership with Best Buddies International, the world’s largest organization dedicated to ending social, physical and economic isolation of the 200 million people with intellectual and developmental disabilities.

Through the Best Buddies Jobs program, five sectors in the Compass Group family of businesses have placed dozens of associates in positions with major clients, sporting events and catering spaces. Twenty-two-year-old Declan O’Shea joined the TouchPoint team in Michigan during COVID-19. His abilities far outweigh his intellectual and developmental disabilities and have never impacted his outstanding contributions to the team. Plus, he’s never missed a single day.

“I’m a very reliable worker, loyal and punctual. I’m just lucky to have a job because some people like me really don’t have jobs, so it’s nice to say I got hired. Hopefully, somebody else out there is inspired by me,” said Declan.

His manager calls him a hero.

April Parker, TouchPoint’s system director at Ascension Providence Rochester Hospital, said she doesn’t see this relationship as additional work, but rather one of the most fulfilling parts of her job.

“I’m a very reliable worker, loyal and punctual. I’m just lucky to have a job because some people like me really don’t have jobs, so it’s nice to say I got hired. Hopefully somebody else out there is inspired by me.”

“Declan has taught me not to put limitations on him and not to forecast what I think his limitations are. He just wants to be treated like everybody else, to be included and involved. He is willing and wants to do everything,” said Parker.

Best Buddies’ integrated approach focuses on developing a successful strategy for both the individual and the business to thrive, providing ongoing support for the associate and the manager.

Declan and April share the same mentor, Samantha Masserant, who guides them through interviews, potentially challenging conversations and growth opportunities.

“It’s been absolutely amazing working with the team here in Michigan at Ascension Rochester Hospital,” said Samantha. “Just how open they are, how much they are willing to learn, the hunger they have for knowledge, the best practices and ways to be inclusive. It’s been absolutely amazing to watch this grow!” Speaking of growth, Declan plans to go back to school to pursue a career in nursing or therapy.

The Best Buddies partnership with Compass Group began in 2014 when Levy sourced candidates and provided opportunities for employee engagement.

Declan and his manager, April Parker, are thankful for the Best Buddies program.

Partnership at a Glance

• Five Compass Group businesses participate with Compass direct hire

• Five major clients, along with several sporting or event spaces

• Five international placements in three countries

• 35 national placements across six states

Declan O’Shea | TouchPoint Team Member | Ascension Providence Rochester Hospital

Deployed and Reemployed Honoring Our Heroes

The annual Canteen Town Hall and Veterans Day Celebration is a time for associates to honor our veterans, share success from the previous year and build momentum for the year ahead.

“It’s truly a sight to see every associate across the country wearing their Canteen Veterans Day T-shirts – united in support of our heroes,” said Christina Wilder, Canteen Senior Director of Communications. Even more remarkable is the history of this tradition.

Associates gather at the Bloomingdale, Illinois, branch for Canteen’s annual Town Hall and Veterans Day Celebration.

Flag on a Mission

When Brandon Ricker was deployed on a combat mission, he brought a Canteen flag along with him. The flag had more than 800 names of Canteen veterans, plus men and women currently enlisted, written on it. These flags are now a part of Canteen culture with one displayed proudly at each branch.

A History of Heroes

In 1928, Nathaniel Leverone was waiting for a train in Chicago when he purchased some stale peanuts from a vending machine. The experience made him realize there was a lot of room for improvement in the vending industry. A year later, he founded the Chicago Automatic Canteen Corporation, beginning Canteen’s revolution to bring break time to everyone. World War II set the stage for Canteen’s commitment to veterans, helping soldiers find work when they returned home.

Hiring Heroes

Canteen is pleased to begin a partnership with Military.com, a news and resource website for military members, veterans and their families. We proudly hire veterans, transition service members or military spouses and put them on solid, exciting new career paths while we benefit from their incredible dedication and experience. This partnership will help us proactively share our employment resources and tools with the growing military audience.

Once hired, our veterans are encouraged to join the Compass Group Veteran Associate Resource Group – VetNet –which promotes veteran recruitment, provides growth opportunities and honors military service. It also elevates veterans’ success through use of their unique skills and cultural insights so they thrive and advance in the next phase of their careers.

Brandon Ricker

THANK YOU Lighting the Path Ahead

The collection of stories in this book illustrates how Compass Group’s people, partnerships and purpose are transforming communities – locally and globally.

Our longstanding commitment to diversity, equity and inclusion means that across Compass’ family of companies we are acting intentionally to create meaningful change.

Our goals are straightforward: To make people feel seen, heard, valued and welcomed; and to do the work needed to strengthen our company and make a lasting impact on the communities we serve.

Our journey is ongoing — our path lit by progress and possibility.

Thank you for joining our journey.

Gary Green | CEO Compass Group North America

A Family of Companies

Business and Industry

We have grown to serve the most respected and successful corporations in the world, many of them listed on the Fortune 500®. Our companies offer flexibility, professionalism, exceptional cuisine and superior support services.

Education

As recognized leaders in foodservice management and hospitality within the academic community, we aim to help students make the connection that their diet can affect how they feel, look and perform. Our tailored dining service operations exceed expectations and satisfy each customer’s unique needs.

Healthcare and Senior Living

We are at the forefront of healthcare and senior living dining, serving more than 2,000 hospitals, senior living communities and integrated healthcare systems in 48 states.

Sports and Entertainment

Our industry-defining service delivers creative food done right. We serve groups large and small, and strive for excellence from preparation to presentation. Our services extend to convention facilities, concert and performance venues, racetracks, stadiums and arenas for all major sports leagues and legendary events.

Restaurants and Specialty Dining

We excel at providing unforgettable dining experiences that are unique to each of our partner museums and performing arts centers. Each of our menus is crafted to best complement the world-class venues and to make each visit a memorable occasion.

Vending and Refreshment Services

A vending leader for over 80 years, Canteen operates more than 200 warehouses across the country that also service 18,000 market and 22,000 coffee locations. For craft coffee and specialty teas, Tradecraft's team of experts provide the best the industry offers.

Remote Sites

Even in the most remote locations – from coastal logging camps in British Columbia to summer cadet camps in the Yukon – ESS Support Services is there, leading the market. No matter how extreme the environment may be, ESS Alaska and ESS Gulf support every aspect of daily community life for our clients’ resident workers: 365 days a year, 24 hours a day.

Purchasing

Foodbuy LLC supports Compass Group’s culinary needs, as well as catering to foodservice, health and wellness trends, all while fulfilling operating patterns and customer requirements.

Strategic Partners

Thompson Hospitality Corporation, the largest minority-owned contract foodservice company in the U.S., has been a strategic partner with Compass Group North America since 1997.

Research and Data Analytics

The industry-leading business intelligence firm uses data and advanced methodologies to reveal opportunities for improvement and innovation. E15’s experts use historical consumer data and market research to uncover patterns, correlations and actionable insights.

Innovation and Solutions

Harnessing data insights, Envision Group develops retail, sustainability, wellness and space design solutions that drive commercial results while doing the right thing for people and the planet. Subject matter experts maintain an entrepreneurial culture that drives innovation, developing new business models while securing strategic partners.

Hospitality and Technology

Through insights and innovation, Compass Digital drives digital transformation across the business by scaling solutions with proven impact. At the intersection of hospitality and technology is an exceptional user experience providing more choice and convenience for customers and operators.

Compass Group Canada became the market leader in contract foodservice and facilities management through a simple recipe: great people, great service and great results. This easy-to-follow recipe serves millions across the nation, from serving meals at school cafeterias, corporate cafes, hospitals and remote camps to routine cleaning and maintenance services at your workplace and airports.

Humbled and Honored

“Being recognized as a top-performing company is humbling,” said Cindy Noble, Chief People Officer for Compass Group North America, “and an invitation to go beyond our laurels, to continue learning, improving and evolving.”

In recent years, Compass Group has received a series of recognitions. We don't seek out these awards. Independent market research companies survey our associates, who rate our organization on a variety of criteria in a number of categories. Our people are the core ingredient in our family of businesses in the food, hospitality and support services industry – and they are the foundation of our success. Our associates will always be what's best about Compass!

Celebrating

Our Journey

Sparking Change Through Diversity, Equity & Inclusion

“At Compass, the diversity of our people is the foundation of our success and our greatest strength,” says Cindy Noble, Chief People Officer for Compass Group North America.

The collection of stories in this luminous book is a testament to that foundation. The Compass family of businesses includes industry leaders encompassing award-winning restaurants, sports arenas, corporate cafes, hospitals, schools, museums and more. In these pages you’ll discover stories about our incredible people, remarkable culture and collaborative community. These three pillars are the source of our radiance and continue to light the way for our diversity, equity and inclusion journey. Come celebrate with us!