Celebrating Our Journey: Giving Voice to Diversity, Equity & Inclusion by Compass Creative Studio

Celebrating

Our Journey Giving Voice to Diversity, Equity & Inclusion

2024 Edition

Ampliƒying Our

oices Setting the Stage Introduction > 2

Acting in Harmony Our People > 6

Striking a Chord Our Culture > 36

Keeping Rhythm Our Community > 60

Spotlight on Progress Thank You > 88

Setting the

Stage 2

CELEBRATIN G O UR JO URN E Y

Welcome to Compass Group North America’s second edition of Celebrating Our Journey. We are proud to share our stories by and about our talented people who are partnering with us as we continue developing and fostering an inclusive and equitable culture. Our publication’s subtitle – Giving Voice to Diversity, Equity & Inclusion – amplifies the uplifting energy and tangible transformation taking place throughout our family of more than two dozen businesses in the foodservice, hospitality and support services industry.

Aleshia McMath (left) and Cindy Noble.

The engaging stories curated here reflect our three pillars of impact: People, Culture and Community. Across these pillars, each of our companies gives voice to a high note in their respective 2023 DEI journey. Their stories emphasize our people-first approach. They uplift the array of abilities and rich heritage of our people, they illustrate our focus on empowering associates to prioritize their health and well-being, and they underscore our unified approach to partnering with women- and minority-owned businesses to expand their reach in the communities we serve. At our core, we are a family who celebrates our individual uniqueness and creates opportunities for greater understanding and collaboration. Over two and a half decades ago, we initiated our diversity journey. By listening, learning and growing alongside our people, we continue to be inspired to live our purpose and build a more equitable and inclusive organization. We are Compass Group – and we strive to be all-encompassing.

Cindy Noble

Aleshia McMath

Chief People Officer

Vice President of Diversity, Equity & Inclusion

Compass Group North America

I ntroduction

A Glowing

Ens

As our business evolves, so do our inclusive initiatives. And we’re continuing to recruit, hire and retain people of all abilities who reflect the communities we serve.

Our People Are Our Purpose

Male Female Minority White Unknown Black Hispanic Asian

2+ American Pacific races Indian Islander

40.3

59.7

67.1

30.5

2.4

31.3

25.4

6.7

2.9

0.6

0.2

52.8

47.2

38.6

60.6

0.8

15.6

14.8

4.9

2.6

0.4

0.3

42.1

57.9

63.1

34.8

2.1

29.1

23.9

6.4

2.8

0.6

0.3

Non-Management

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Management

Total

semble The Women in Culinary program aims to empower our female culinarians through exposure to amazing executive and culinary leaders within our organization and industry, dedicated leadership and development opportunities, and a growing network of their extraordinary peers. Launched in 2019, 47% of the participants are diverse, nearly 90% have remained with Compass Group, and 28% have been promoted.

During Inclusion and Impact Month in April, our mantra was “Together WE . . . Inspire People, Strengthen Culture and Transform Communities!” Our associates participated in Relay for Life Walks with the American Cancer Society and the Best Buddies Friendship Walk, assembled 400 kits of basic school supplies for Classroom Central and 1,100 care packages for the USO, as well as assisted dozens of other nonprofits. Collectively we volunteered more than 3,300 hours, contributed more than $46,500 in donations and scholarships, and more than 15,000 food items to a variety of organizations.

More than 3,000 associates registered for the third annual Be the Difference Conference held July 19, 2023, which is a 20% increase from the previous year. This virtual event included conversations with Chief People Officer Cindy Noble and Chief Growth Officer Chris Kowalewski followed by three panels featuring associates, suppliers and partners addressing frontline talent, neurodiversity and allyship.

The Health Is Wealth four-part series focuses on nutritional, mental, physical and financial health. We’re doing our part to remove stigmas, make available relevant resources in English and Spanish, provide microlearning and virtual workshops led by subject experts and certified professionals, and virtual conversations to bring our communities together in support of well-being.

Diversity, Equity and Inclusion trainings – such as "Inclusive Leadership," "Unconscious Bias" and "Connecting with Respect" – were a strong lever of engagement in FY23 with associates completing 19,497 trainings. A newly launched “Mental Health” course had 2,246 completions and "Expanding Your Lens" had 526 completions.

I ntroduction

OUR PEOPLE

Acting in Harmony

“As people leaders, we need to be intentional about connecting, embracing and celebrating everyone within our sphere.” Ritu Dewan | Senior Vice President | Eurest

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CONTENTS 8

Compass Group Talent & Development | A Caring Culture with Purpose

Crothall Healthcare | Potential and Perseverance: Cultivating Leadership with Matt Barnes

Compass Group Total Rewards | Total Care Through Total Rewards

Compass Digital | Bridging the Opportunity Divide

CCL Hospitality Group | Elevating Wellness, Nurturing Kindness

Wolfgang Puck Catering | Bringing Stories to Life: The Art of People Profiles

14 ESFM | A Place for Everyone: Neurodiversity in the Workplace

16 SSC | Supporting Veterans in the Workplace: Meet Michael Madrake

20 Bon Appétit Management Company | Recipes for Retention: Perspectives on Neurodiversity and Generational Differences

28 Thompson Hospitality | More than a Seat at the Table

30 Women in Culinary | Establishing a Phenomenon!

33 Women in Culinary and Talent & Development | “Superpowering” Women in Culinary Through the Upward Program

34 CulinArt Group | Setting the Table with Denee Hinman

Our P eople

A Caring Culture We have been on an intentional DEI journey committed to building an inclusive culture. It is a work in progress and at almost every intersection we ask our associates important questions: • Do you feel safe? Included? Valued? Supported? • What do you need to do your job better? • How can we assist in your professional growth and development?

“We are listening and learning. And we will always put our people first.” Molly Kurth Senior Vice President Corporate HR, Learning & Development

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with

As we embark on our continued growth, we understand the key role that talent plays in the success of achieving our goals. Just as it’s critical that our talent growth keeps pace with our business growth, it’s also essential to regularly assess and refine our talent approach. At our core, we believe everyone has potential and can have a career for life with Compass Group.

Making Way for Potential What is potential? Quite simply, it’s a person’s capacity and motivation to develop the qualities required for growth and future success. It is focused on the possibility and probability a person has to be effective in new and different roles. The Compass Group Potential Model comprises three core pillars that align our evolution as an organization with the growth and development of our people: • Growth Mindset – Challenges self to be open minded, to adapt for personal growth and to courageously activate meaningful change for the organization. • Going Beyond – Accelerating achievement of outcomes for self, others and the business. • Navigating Complexity – Approaching problems with creativity, embracing diversity and flexing personal style to get things done. In addition, evaluating potential includes past experience, interest and derailment risks, allowing us to look holistically at talent and ensuring that we are bringing a broad view to the conversation.

h Purpose Building Future Leaders In shifting to this model, our leaders work with individuals to better understand their abilities and aspirations and their potential path for depth or breadth. The talent development and investment into building future leaders is an evolutionary process, with the foundations of skill development rooted in a learning model based on 70% experience, 20% exposure, 10% education. This model supports the enhanced growth of key skills and competencies across the organization. Compass Group’s current suite of programs supports the development of associates: • For initial steps into leadership, there's AMP (Accelerated Manager Program) and Upward (leadership development program). • Further growth opportunities include LEAD Practical Management and LEAD Strategic Leadership.

• We also partner with ExecOnline and BetterUp to support rising leaders with coaching, business case studies and opportunities to explore ideas in an environment that expands their thinking.

Career for Life Bolstering the growth and development of talent within our organization is part of the collective journey we are on with our associates. We know that the greatest success in sustained learning and development comes from the opportunity to apply knowledge through experience, which is why empowering our leaders is critical to the effectiveness of any program we offer.

We mean what we say: We believe everyone can have a career for life with Compass Group.

Depth

Breadth

More likely to evolve and develop within an area of expertise, mastery or focus

Capacity and desire to be challenged by taking on major stretch assignments beyond prior experience

Recognize functional/technical experts Difficult to replace Trusted resources Superior performers in similar jobs/ functions year after year Love what they do, may not aspire to broader leadership

Easily learn new functions Adept problem-solvers Deal with ambiguity and complexity well Thrive on change Perform well under new, first-time conditions

Our P eople

Total Care

Through Total Rewards

Total Rewards at Compass Group are more than just benefits. They’re our caring culture, supportive benefits, flexible programs and growth opportunities designed to contribute to the holistic well-being of our associates – like Timmesha and Todd.

Well-Being: Timmesha’s Story The Total Well-Being Program, offered through Virgin Pulse, is a resource designed to support associates through all stages of life. The website and mobile app engage associates and their families, supporting them in making small, achievable changes in their daily routines. For Timmesha, she relied on the program throughout her recent pregnancy. Pregnancy is exciting, but with a little one at home, she knew this would have an added layer of stress. In the beginning of her pregnancy, Timmesha was paired with Nancy, a maternity management coach. From their first conversation, Nancy provided Timmesha with one-on-one support tailored to her needs.

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When having trouble sleeping, Nancy sent Timmesha articles with safe sleeping positions. When she was experiencing morning sickness, she was provided tips for controlling nausea. “My experience with the program made me feel cared for,” Timmesha said. “Now I have a healthy baby girl and am using the program to reach my personal health goals.”

Whether you’re pregnant, handling a chronic condition or trying to reach health goals, the Total Well-Being Program is a rewarding way to help you get and stay well.

Virtual Care: Todd’s Story We’re proud to offer programs that improve the health of our associates and save them money. The Virtual Care Program offered through Teladoc provides 24/7 access to quality care right from a smartphone, tablet or computer. It’s helped our people feel better, while saving more than $2.7 million in 2023. When flu season is at its peak and associates don’t want to take time off, it can be easy to put well-being on the back burner. Todd found himself doing just that. He put off speaking to a doctor until it was late in the evening and his primary care doctor’s office was closed. “Last spring, I had a sinus infection that was really bothering me,” Todd said. “I could feel it getting worse, but it was after hours, so my options were either expensive in-person care or Teladoc.” Using the phone app, Todd was able to log in and update his information easily. Instead

“Within 15 minutes, I received a call from a doctor who diagnosed me and called in a prescription to my local pharmacy,” Todd said. The care didn’t stop there. After his appointment, he received an email with detailed aftercare instructions.

of waiting for an appointment at a doctor’s

Virtual care helps you get care and feel better,

office, Todd scheduled an appointment and

faster. Todd plans to continue to use Teladoc.

spoke with a doctor in minutes.

“It saved me time, money and PTO,” he said.

Our P eople

Elevating Wellness

Nurturing Kindness For CCL Hospitality Group and its four operating companies – Morrison Living, Unidine, Coreworks and The Hub – the exceptional hospitality provided to more than 850 senior living and healthcare clients nationwide means more than just great food and service. It also fosters a culture where every team member feels seen, heard, valued and welcomed.

To champion this, CCL introduced the #CCLWellnessChallenge in 2023. The six-week challenge was designed for team members to nurture a holistic approach to well-being so they can thrive in every facet of their lives.

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Starting the Wellness Journey

The #CCLWellnessChallenge journey included three components for participation: • Associates teamed up with at least three colleagues, at any location. • Teams registered for a wellness challenge swag kit with branded educational materials. • Groups shared the joy each week by posting photos on LinkedIn.

Each of the six weeks supported well-being of mind, body and spirit with activities designed to challenge team members in all these aspects, including: • Week 1 – Gratitude: Teams embraced the power of gratitude by jotting down three things for which they were grateful. • Week 2 – Healthy Foods: Participants were challenged to eat fruits and vegetables of every color, following a specially designed Amplify the Rainbow handout. • Week 3 – Stretch Yourself: Participants limbered up with five stretching exercises contributed by Unidine Senior Wellness Coordinator Paul Scharnott. • Week 4 – Acts of Kindness: Team members aimed to perform five acts of kindness using the Kindness Bingo Card provided in the wellness challenge kit. • Week 5 – Hydration: Teams aspired to stay refreshed by drinking half their body weight in ounces of water every day for five days. • Week 6 – Movement: This final challenge kept the momentum going by tracking the team's steps using a free mobile app.

The impact of the #CCLWellnessChallenge was overwhelmingly positive. More than 46 teams from across the country participated, representing over 200 team members. The final tally included more than 6,000,000 steps taken, more than 40,000 ounces of water drunk, and more than 1,000 expressions of gratitude shared among team members.

“Being a part of the challenge and summoning a team allowed me to get to know team members, and for them to not only get to know me as a manager, but as a person. We bridged the gap between us in so many ways. We laughed every single day, and working together became something we looked forward to doing. Every challenge left a mark on us to be better to ourselves and to others.” Sous-Chef Danyea Bailey, Morrison Living

Our P eople

Everyo A Place for

Neurodiversity in the Workplace

“Everybody has different needs. We really do our best to try to accommodate those different needs. If they prefer to work in a more open area but they don’t have access to charge, or if they need to go outside and get some fresh air, or if they just wanted some personal privacy, this is available to them.” Allyson Heisler | Operations Manager | ESFM

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one Research from the International WELL Building Institute demonstrates a link between productivity and a person’s sense of well-being in the workplace. Recent studies show that mental health is becoming more of a workplace priority, especially among younger generations. The work environment can significantly influence how an individual performs. According to the Employer Assistance and Resource Network on Disability Inclusion, an estimated 20% of the U.S. population is neurodivergent, encompassing individuals with “various intellectual and developmental disabilities and a wide range of conditions that shape their thinking, learning and perception of the world.”

“For me, the priority is creating experiential environments designed for all people and all work, that support what you need from your environment to be your best self and do your best work,” said Anthony Gargiulo, senior vice president for design, innovation and transformation with Envision Group. Every space and client are unique, so it’s important to recognize a building’s sensory stimulants and identify opportunities to create neurodiverse-friendly spaces that consider various needs and triggers.

Keep Innovating

Where You Work Matters

Innovations, even simple ones, go a long way in keeping hospitality at the foundation of service delivery and creating that elevated experience that customers appreciate. When a Delaware client’s employees were flocking to collaborative workspaces, ESFM immediately recognized there weren’t enough electrical outlets to keep laptops and phones powered up. To solve the issue, ESFM introduced lightweight portable, rechargeable power units that could juice three devices at once for hours at a time or a single device for over a day.

ESFM works with client partners to bring their workplace experience goals to life, ensuring healthy environments where all people feel safe and productive. Backed by the power of Compass Group, the team also supports people-forward design. Examples of this include considering color schemes, space dividers and noise-canceling elements, adjustable lighting, and visual aids and communication.

This simple, inexpensive yet effective solution not only created convenience and a positive experience in the workplace, but the portable chargers provided people the flexibility to work where they wanted, either indoors or outside. Studies have shown that spending time outside can lead to reduced depression, mental restoration, boosted immune function and improved emotional well-being.

As employers build inclusive cultures, considering both neurotypical and neurodivergent people is critical. Neurodivergent workers can have various cognitive, sensory and social needs and can be greatly impacted by noise, light, smell, temperature, textures, proximity and other stimulants. Armed with this knowledge, it’s vital for facility services professionals to think about accessibility differently.

Our P eople

Supporting Veterans in the Workplace

Michael Madrake and the Navy patrol craft during his 2009 deployment to the Middle East.

Meet Michael Madrake Michael Madrake is an SSC facilities director and a Navy reservist. When Michael first enlisted in the Navy, he was on active duty for two years. He then left for two years before joining the Navy Reserves in 1996. He has been deployed three times to the Middle East as a reservist, with three of those five years after 9/11 in 2001. He has held many jobs within the Navy, but his main job was as a boiler tech, working on diesel and gas-powered boilers.

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“If I talk with somebody in the Army and I’m in the Navy, we don’t speak the exact same language, but we understand what each has been through and know how to get where we need to be.” Michael Madrake | SSC Facilities Director | Navy Reservist

From left: Navy Reservists Philip Smith (Command Master Chief Baltimore Reserve Center), Michael Madrake (Senior Enlisted Leader, Assault Craft Unit Two) and Tracy L. Hunt (Force Master Chief). Right: Michael and his wife, Nelia.

Over the last 31 years, Michael has progressed in his military and civilian careers. He worked in educational facilities services for 25 years, holding various positions such as general mechanic, HVAC technician, supervisor, regional maintenance manager and CMMS administrator before joining SSC at Georgetown University in Washington, D.C.

Military members make countless sacrifices and gain many skills while serving our country, yet many struggle to find meaningful work that matches their capabilities after transitioning out of the service. To hire top-performing managers from the military community, employers need an understanding of how to foster a workplace that is inclusive of their needs.

Our P eople

In building a network of veteran employees, SSC recommends focusing on these three aspects to provide an environment where they can continue to grow and thrive:

Cultivate a Sense of Camaraderie Many veterans say their favorite part of serving was the teamwork and working toward a common goal. Creating a military resource group is a great way to replicate that experience, providing access to fellow veterans and an intentional space to network. "Bringing veterans together and asking them to solve a problem the organization faces provides them the opportunity to work together and accomplish a single goal," Michael said. In doing this, the group will generate a bond and develop camaraderie with one another.

Provide Growth Opportunities Veterans are accustomed to ongoing development. When Michael meets new sailors or new managers, he sits down and asks questions to better understand them and their aspirations.

"That is very familiar for people who are in the military, asking questions like, 'You've been here for a month now – what's going well? What's not going well? What do you see your career growth looking like?'" These conversations create a familiar structure for a professional relationship and help smooth the transition from military to civilian careers.

Create an Intentional Mentorship Program The military emphasizes mentoring as part of the development of leaders. Having someone who has traveled a similar path can make all the difference when transitioning to civilian life. Each veteran, like any employee, comes with their own challenges. Understanding what those challenges are is essential.

“Bringing veterans together and asking them to solve a problem the organization faces provides them the opportunity to work together and accomplish a single goal.” Michael Madrake | SSC Facilities Director | Navy Reservist

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Michael Madrake leads the SSC team at Georgetown University as facilities director.

Join VetNet! The Compass Group North America Diversity, Equity and Inclusion team relaunched VetNet, an Empowerment Resource Group that uplifts and supports active duty and veteran associates and their families as they transition to civilian life. VetNet creates a safe space for shared experiences with other active duty and veteran associates across sectors. VetNet also promotes veteran recruitment, career development and engagement. Associates who are active duty, veterans, reservists and allies are welcome to join.

Scan the QR code to learn more:

Our P eople

Recipes for Retention Perspectives on Neurodiversity and Generational Differences

At Bon Appétit Management Company, Learning and Development Manager Denise Massey’s mission is to develop training programs that help managers create thriving, welcoming spaces. Like any seasoned chef, Denise is constantly adjusting her “recipe” for these programs to focus on attracting and retaining talent. The aptly named Recipes for Retention program offers managers the opportunity to participate in monthly remote trainings. Covering topics like interviewing, engagement and coaching, the sessions serve as a critical resource at a time when retaining associates is key.

Awakening Awareness of Neurodiversity In 2023, Denise and Bon Appétit Learning and Development Specialist Beth Cooper were guiding a DEI segment of their Leadership Certification training that led to a discussion about neurodiversity with a team member. “The associate mentioned that neurodiversity was an important element of diversity we had not covered,” Beth said.

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“We got goosebumps when we realized this was an opportunity to address a topic that is important to the experience of so many people," Beth added. Inspired, Denise Beth Cooper and Beth tweaked their training recipe to include a broader DEI objective. The first DEI-focused Recipes for Retention training titled “Neurodiversity in the Workplace” took place in March 2023. Participants were introduced to various types of neurodiversity, including post-traumatic stress disorder, autism, dyslexia, attention-deficit/ hyperactivity disorder and Tourette syndrome. They also discussed the strengths neurodiverse associates bring to the workplace, benefiting their teams and improving productivity and their competitive edge. The training offered practical strategies to make a department welcoming for neurodiverse employees, such as flexible hours, task instruction methods and adjustments to the work environment.

“At the core of the training is driving home empathy in communication. The training allows managers to position themselves as allies.” Denise Massey | Learning and Development Manager

Team members in a Recipes for Retention program on generational differences examine key attributes of workplace motivations and behaviors of each generation.

Cross-Generational Communication The team added generational diversity as a topic in July 2023. "Minding the Gap: Managing Multiple Generations in the Workplace" emphasizes effective cross-generation communication. “The training focuses on how each generation communicates in subtly different ways and possesses different work styles,” Denise said. Participants were educated on the formative events that shaped each generation’s worldview, as well as differences in how they use technology. “At the end of the training, we discuss practical ways we can bridge the gaps between generations,” Denise said. While reflecting on what makes Recipes for Retention so impactful, Denise and Beth noted that topics are often requested by associates and senior leaders, allowing them to develop curriculum from scratch that addresses timely business needs. They plan to continue focusing on diversity, equity and inclusion in future trainings, educating Bon Appétit teams across the country about a dynamic array of topics.

Our P eople

P otential and Perseverance Cultivating Leadership with Matt Barnes

Perseverance characterizes Matt Barnes’ life. He was raised by a single mother whose strength and life lessons contributed to his early development and a profound understanding that sacrifice and discipline are essential to success. As a young athlete, Matt learned the importance of teamwork, relying on others and learning from mistakes, which had the power to make you stronger.

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Matt Barnes at the 2023 National GEM of the Year ceremony with winner Marva Billingsley.

Above all, Matt regularly challenges his team to work hard, initiate their own path forward, and not let any fears or setbacks stand in the way – just as his mother challenged him. Matt began his career with Medi-Dyne in 2005 as an operations manager for environmental services at a Level 1 trauma center. In 2008, Medi-Dyne joined Crothall Healthcare. While he had little experience in the healthcare industry, Matt knew that this opportunity was the ideal first step toward his leadership goals. Matt was quickly promoted to assistant director at the same hospital and, in 2013, his first directorship. It was in this position that Matt learned the importance of mentorship, specifically through his regional director of operations, Robert Stein. Robert had been present for much of Matt’s career with Crothall and recognized his leadership potential. When Matt assumed the role of director, Robert assured him that he would have every opportunity to succeed, saying, “There is nothing that we can’t support you through, and you get out what you put in.” As Matt progressed to the position of regional director of operations, he worked to cultivate a team that would support each other as he grew into his own role as a valued mentor.

Matt is dedicated to uplifting others in the manner his mother and sports uplifted him. He’s always looking for untapped potential and makes an effort to get to know his team on a personal level, understanding how they function best and how he can help them grow. Matt invests time and resources into their success, supporting their growth in every way he can, helping them make progress toward their goals. A crucial step in Matt’s mentoring is directing associates toward Compass One Healthcare’s learning programs, such as FRONTLINElevate, computer skills training and MyLMS training. He also pushes associates to seek leadership opportunities in daily huddles or department meetings so that they can grow comfortable with guiding important discussions. If he's unable to work with them one-on-one in the long term, Matt encourages associates to seek out their department leaders and establish a connection with them.

Our P eople

Bridging the Opportunity Divide At Compass Digital, the focus isn't just on harnessing the power of technology, but also ensuring that its reach is widespread and inclusive. Created in 2020 by passionate volunteers from within the organization, the Digital Future Initiative has gained momentum, expanding to Compass Technology and beyond. Organized around three key pillars – Engage, Enlighten and Elevate – DFI aims to create a lasting impact in communities across North America by cultivating strategic partnerships with local organizations and providing much-needed support and resources.

Rooted in community empowerment, DFI proactively engages with local organizations, championing those who require support the most, delivering digital literacy training and providing access to technology.

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The DFI team fosters essential conversations within Compass Digital and beyond. Providing an inclusive platform ensures that every voice is heard, forging a collective narrative that drives positive change and belonging.

DFI empowers individuals and creates a pipeline of talent through strategic collaborations with partners like Year Up. Our purposeful alliances create new avenues for personal growth and professional success, facilitating a bridge between ambition and achievement.

The Next Generation of Digital Leaders United by a shared mission of closing the opportunity divide, Compass Digital's partnership with Year Up has become the cornerstone of the Elevate pillar. By providing tuition-free, skill-based training and pairing young professionals with internships at top companies like Compass Group, Year Up is helping individuals across North America find meaningful and rewarding careers. Compass Digital, Compass Technology and Year Up provide young adults with support from a strong community of mentors, peers and program alumni who help guide them along their development journey. To date, Compass Digital has hosted four cohorts of interns and retained 17 bright young adults as employees. With cohort No. 5 well underway, Compass Digital is dedicated to paving diverse pathways into the world of technology and fostering an inclusive space where individuals from all walks of life can thrive and innovate. “These young professionals are hungry, eager and bring unparalleled energy,” said Jessica Chiu, director of OCM-Information Technology and Compass Digital intern mentor and manager. “Being a small part of their journey is something I cherish.” The partnership with Year Up has resulted in 17 young adults who have been retained as employees.

Our P eople

Meet the Future of Compass Group Arabia Davis, Project Management Office Organizational Change Management Arabia is native Charlottean and is of mixed Cherokee and African American descent. She has watched the city develop into the vibrant cultural hub it is today and has dreamed of one day starting her own business and being able to provide for her family of nine siblings. Arabia’s entrepreneurial spirit and desire for new opportunities led her to Year Up. Being paired with Compass Digital for her internship, Arabia knew she would need to balance her responsibilities with part-time work, but she faced the challenge head-on. Every lesson learned and every skill acquired was another step to building a brighter future for her entire family. Arabia is now an integral part of Compass Digital, which has become a launchpad for her dreams and aspirations.

Paulos Mebrahtu, Technology Support Specialist Living in Eritrea, Africa, a land marked by political unrest, where young men often fall into military service, Paulos knew he had to forge a different path. At 18, he left his homeland for Uganda, where he developed a passion for technology after taking a computer networking course. Two years later, he arrived in the U.S. and was introduced to the Year Up program by a community member. The initial journey proved challenging as he grappled with a new culture and language. With support from his peers, mentors and family, Paulos found confidence in his skills and chose to specialize in cybersecurity. Balancing his days between learning new skills, interning with Compass Digital and his night job as a grocery store clerk, Paulos presses on. "I learned to never give up and to do what I must because no one else can.”

Jonathan Guerrido, Hardware Transition Technician Jason Martinez, Former Technical Support Specialist Growing up in Yonkers, New York, Jonathan's future seemed uncertain after graduating high school. He worked as a food delivery courier until his Florida-based cousin, Jason, introduced him to Year Up. Together, they embarked on a road trip across the country and drove to Charlotte, North Carolina, to join the program, eventually landing internships at Compass Technology and Compass Digital. Their journeys eventually led them to different paths. Jason moved on to realize his dreams with NBCUniversal, fulfilling a lifelong goal of living in New York City. Meanwhile, Jonathan has built a life in North Carolina. He's found a rewarding career and supportive community while embracing the joys of upcoming fatherhood and marriage. "My time here has shown that those who dedicate themselves and their time will excel – it's the necessary price for success," Jonathan said.

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Bringing Stories to Life: The Art of People Profiles At Wolfgang Puck Catering, our team understands the power of storytelling to engage our people, our clients and our guests. Our goal is to marry the DEI pillars of impact – people, culture and communications, and community – with engaging activations that create deeper connections within our teams and in our workplace communities. People profiles have evolved from routine lists of credentials and accolades to compelling narratives that help highlight the uniqueness of each team member and humanize each role within the organization. By casting an intentional spotlight on a catering attendant at a special event, a line cook at a business and institution client, or a busser at a cultural center, these storytelling opportunities provide a platform for our teams to come together and celebrate what they bring to the table. In the past year, we have expanded our platforms for these profiles to include more digital storytelling, social media engagement, action stations and featured recipes. From "Did You Know?" signage at client locations to people profiles on Nudge and recipes at pop-up stations highlighting team members' cultural heritage, we seek creative ways to bring these stories to life.

• "Did You Know" storytelling spotlights on- and off-site associates through fun questionnaires and site-specific graphics. Guests can explore the personalities of team members, gaining an appreciation for those who provide services. • Featured recipes showcase team members’ respective heritages, allowing guests to explore the history and cultural traditions of different parts of the world. Adding a personal lens to these offerings allows guests to connect with the menu and appreciate the passion of our team. • Nudge profiles create an internal platform for discussion, engagement and recognition across the organization. Featured team members highlight career journeys, share best practices, and provide mentorship and meaningful connections. By adding the personal narratives and onsite activations, we have created captivating stories that provide emotional connections to our team and our clients, bringing everyone to the table. Each team member offers a unique perspective to our recipe for success. Through layered programming, we can bring our brand story to life, foster community and continually evolve the narrative.

Our P eople

More than a

Seat at Chef Javier Aramboles

Compass Group and Thompson Hospitality have been partners since 1997. One of the staples established at the inception of our partnership – and which remains an integral part – is our Chef's Table. Ideally, a Chef’s Table occurs when a culinarian plans and prepares a special menu item at a specific account. We advertise the event in advance, creating and building excitement for the occasion. Our talented chefs create guest-specific dishes, whether it’s specialty pizza for a K–12 school, an upscale shrimp dish at one of our airline lounges, or a featured item from one of Thompson Hospitality’s 18 restaurant brands. Today, Thompson Hospitality’s team of culinarians has more than tripled in size and are located across the country. While food remains a consistent metaphor for diversity, how that food is displayed has evolved over the years. Take a peek: • The Navigate Program is a dynamic workforce development initiative that offers young culinarians a menu of program options for professional development, specialized training and inroads to sustainable job placement. • Culinary Classes taught by our corporate chefs are focused on the art of preparing a specific dish, such as a coconut mojito panna cotta with caramelized pineapple, toasted coconut and market berries. • Recipes and Menu Development for Cultural Celebrations include Black History Month, Women's History Month, Asian American and Pacific Islander Heritage Month, Pride Month, Hispanic Heritage Month and Native American Heritage Month. • Café Thompson is a branded station where on-site team members prepare a Thompson recipe daily.

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Chef Gabriel Jonas

Chef Chad Lewis

the Table Chef Jerl Griffin

Chef Mike Rivera

Chef Kamal Rose

Thompson Hospitality’s Chef ’s Table program is one more potent tool in our DEI toolbox,

Chef Robert Rivera

enabling us to demonstrate to our clients the true value of the Compass-Thompson Hospitality partnership: the resources of the world’s largest contract foodservice provider, coupled with the active, tangible involvement of the nation’s largest minority-owned foodservice company.

Our P eople

Establishing a Phenomenon!

Twenty-three remarkable female culinarians from Compass Group’s family of businesses were selected to participate in the dynamic Women in Culinary Chef Showcase at Middleby Innovation Kitchens in Plano, Texas, on March 7-9, 2023. Organized by the Compass Group North America Diversity, Equity and Inclusion team, the two-and-a-half-day event included presentations by chef innovators and chefs de cuisine from celebrated kitchens, restaurant entrepreneurs, food suppliers, hospitality executives, and heads of culinary associations. The goal is to expose chef participants to the brightest minds in the field to increase their awareness of professional possibilities and potential career trajectories, and to continue building a network of female culinarians. “Compass is the largest foodservice company in the world, and we have an obligation to do good through food in addition to being a successful business,” said Chief People Officer Cindy Noble. “Our chefs are vital to this mission,” she added.

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“If we had a jar of jellybeans and had all the same flavors, it would be boring. There’s a reason why we have a hundred different flavors of jellybeans, and there’s a reason why we have a hundred different flavors of chefs, especially female chefs.” Kitami Lentz Executive Development Chef of Culinary Training and Activation Bon Appétit | 2023 Women in Culinary program participant

A More Inclusive Approach These 23 extraordinary female culinarians were nominated by sector CEOs and human resources to represent their respective companies. With a North American workforce of 300,000, more than 15% are culinarians. Of that number, 25,820 are male versus 19,503 females in culinary roles. Cultivating leaders of tomorrow and increasing opportunities for development and growth are among the ultimate goals of the program. "As a Latin American woman in culinary, this development opportunity is important," said Tatiana Ortiz, a chef for Chartwells Higher Ed and a 2023 program participant. “For me, it is an honor to be at Women in Culinary representing my people, my culture and also my team.”

Chef Kimberly Brock Brown, president of the American Culinary Federation.

Tracey Richardson, co-founder and CEO of her family's specialty food company, Lillie's of Charleston.

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Innovation and Inspiration

Agents of Change

With more than 40,000 square feet of cooking vignettes and the latest technology, Middleby Innovation Kitchens provides an ideal setting for chefs to learn and experiment. The high point of Women in Culinary is the Chef Showcase, where chef participants are divided into teams and have a set amount of time and provisions to whip up a meal and demonstrate their creative best. This is where networks are developed and friendships forged.

Our female chefs are pivotal agents of change for diversity, equity and inclusion, said Aleshia McMath, vice president of DEI for Compass Group NA. “These women strengthen our voice in culinary recruitment, retention, supplier selection and procurement systems.”

“Look around – there are a lot of strong female culinarians here, and I’ve learned so much from them the last two days,” said Nattaporn Assavaboonsathien, senior chef manager for Wolfgang Puck. “I’ve seen how confident they are, I’ve listened to their stories, and I feel inspired.” Canteen Chef Manager and Executive Chef Ada Hernandez agreed. “This is a grand and wonderful experience!”

The Women in Culinary program was established by Compass Group leaders, the DEI team and HR to address inequities and opportunity gaps that exist within the hospitality industry by intentionally providing women chefs with dedicated training, leadership development and exposure to growth opportunities. The program has been held three times since launching in 2019. Of the 60 female culinarians who have participated through 2023, 47% are diverse associates. Nearly 90% have remained with Compass and 28% have been promoted. Our great chefs – our women in culinary – are at the heart of our company!

“I’m seeing a more diverse workplace at my level, and above and below – and I’m having a great time being a part of such a diverse and equitable company.” Cristina Bennett | Regional Executive Chef | Morrison Healthcare 2023 Women in Culinary program participant

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“Superpowering” Women in Culinary Through the Upward Program Nearly 80% of Upward participants said most of the information and skills learned would be applied back in their work environment. Upward, Compass Group’s Women in Culinary Leadership Program, is designed to empower female culinarians to excel as leaders. At Compass Group, we believe through this program we can continue to spark our diversity, equity and inclusion movement. Upward prepares women in culinary for today’s successes and tomorrow’s challenges. Aiming to “superpower” the potential of women in culinary, Upward aligns our DEI strategy with people strategy. The goal is to create a stronger pipeline and leverage gender diversity for outstanding results. The 12-week program accelerates a practical approach to leading with business acumen, resilience and relationship management. While each participant has a unique and personalized experience, all learners follow the same program path. Upward includes online instructor-led classroom sessions, e-Learning and experiential activities. There are opportunities for mentorship and connection with allies, managers and Upward peers.

The value of Upward shows through in the feedback from our participants: • “Upward gave me a lot of insight and confidence on what it means to be a leader. I will use this to interact with associates I manage, with my peers, and personally to push myself out of my comfort zone to move forward.” • “I would absolutely recommend this training because it opens up so many doors and opportunities, whether finding a mentor, teaching motivation techniques, or finding your management style.” • “Upward has helped me to say YES! I have said yes to three opportunities that I would not have in the past due to a lack of confidence, which now has opened the door to other opportunities.” • “This training was so empowering for me. I was expected to step out of my comfort zone and embrace my strengths, weaknesses and differences. I have met the most inspirational group of talented women that I can lean on throughout my professional career and hopefully well after.”

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Setting the Table with Denee Hinman

Early in her career, Denee Hinman, then a single mom of three young children, set her sights on a sous-chef position but was passed over for an external candidate. Once the shock wore off – she had taken on the sous-chef duties in the interim – she channeled her disappointment into a management philosophy to which she adheres to this day: Hire internally, promote from within, and advance direct reports on their own paths to success.

Since 2020, Denee has been director of dining services for CulinArt Group at Forman School in Litchfield, Connecticut, and she has put that philosophy to good use. Denee is determined to offer staff members the opportunity to find their occupational sweet spot, rather than simply replacing them if they are struggling.

A New Purpose The roots of her inclusive approach preceded her entry into dining services. As a social worker at a residential facility for adolescent females, Denee developed a support group that focused on healthful foods as an alternative to medications traditionally used for mental health. This activity quickly became an integral part of the residents’ treatment, with the added benefit of feeding the campus community. “My transition into foodservice was organic as I merged my passion for food with my desire to help people,” she explained.

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Denee then spent a few years in – and fell in love with – boarding school life, which is where her “unconventional way” of managing took shape. She eventually found her way to Forman, which develops curricula for students with learning differences. “The community at Forman is unique,” she said. “I try my best to personalize all things at Forman and have immersed myself in the culture while merging CulinArt standards and best practices.”

Empathizing and Uplifting Denee prides herself on highlighting the strengths of the individual and promoting from within. One candidate explained to her how difficult it had been to find employment due to his Tourette syndrome. Through the openness Denee displayed, as well as educating herself and her team, the candidate joined as a dishwasher and, soon after, was appointed as safety point person. He continues to thrive.

“Protecting the needs of my associates is the most important thing for me as a leader. In my experience, confronting situations headon, lovingly and with empathy, leads to a tremendous amount of growth and trust.” Denee Hinman | Director of Dining Services CulinArt Group

Also, when Denee took over, she quickly discovered that an existing employee’s disorder inhibited his ability to communicate and thus relegated him to “a lonely world” in which he was often overlooked. By educating the team and broaching topics that could be uncomfortable, Denee instilled confidence in the employee and his colleagues to a point where his responsibilities increased. He is now working well outside of his comfort zone – in a good way!

A table where all are welcome Denee also strives for inclusion when it comes to ensuring students’ dining and dietary needs are met and that they feel comfortable within the dining realm. This is made possible when associates feel they are part of the process. “I pride myself on educating my team members about individuals who have disabilities,” she said. “It is in getting to know my staff that I am able to focus on the strengths they bring to the table.”

Denee Hinman makes it a point to know her associates.

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O U R C U LT U R E

Striking a Chord

“Culture is about creating an environment where people can be their true authentic selves and have a sense of belonging. Each of us brings so much to the table – we need to make sure there are plenty of seats. And if a seat isn’t available, we need to add chairs.” Michelle Currier | Senior Director, Human Resources | CCL Hospitality Group

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CONTENTS

Compass Group | DEI Is Not a Moment – It’s a Movement

Foodbuy | Get a Taste of the Compass Corporate and Foodbuy DIAC

Compass Group Canada and ESS | Treaty Days Leads to Profound Partnerships

FLIK | Embracing a Multilingual Workforce

Compass Group Sales DEI Board | From a Tea and a Vision to a Team and a Mission

E15 | Pride Party: Cultivating Understanding, Community and Belonging

TouchPoint | More than a Partnership: TouchPoint and Best Buddies

Morrison Healthcare | Unveiling a Cultural Tapestry

Compass Group Talent Acquisition | Ensuring a Good Fit: Evaluating Job Seekers’ Experience and Potential

Canteen | A BarrierBreaking Barista

59 Compass Group DEI, Total Rewards and Envision Group | Health Is Wealth and Well-Being

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DEI Is Not a Moment

I t’s a

At Compass Group, there is no limit to how many actions we take to let people know they are seen, heard, valued and supported. At our third annual Be the Difference virtual conference on July 19, 2023, our associates, leaders and community partners demonstrated how diversity, equity and inclusion is so much more than a moment – it’s a movement throughout our family of businesses. 38

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Organized by Compass Group North America’s Diversity, Equity and Inclusion team, the conference included two keynotes followed by three discussion panels, plus a virtual exhibit hall showcasing DEI initiatives at every sector. The event garnered more than 3,000 participants. “That’s 3,000 people who can carry the message forward and make an impact,” noted Chief People Officer Cindy Noble. Equally exciting is that the number of registrants represents a 20% increase from last year’s event. “We want our associates, clients, communities we serve and future team members to see themselves represented in Compass,” said Chief Growth Officer Chris Kowalewski in his opening keynote about launching the Sales DEI Board. “We invest in people, advocate for change, and sponsor growth and development,” Chris added.

Movement Frontline Empowerment Being more intentional about inclusion is essential. Frontline associates are the heart of our organization and investing in them helps develop a Rina Amaya Pena career for life. In the session “Empowering Our Frontline Talent,” two associates, Rina Amaya Pena and Noel Gomez, movingly shared what mattered most to their respective Noel Gomez career journeys and the importance of being mentored. Rina, who has been with Eurest for 15 years and is currently the director of dining services at the National Institutes of Health, shared how the personal and the professional intersect. “As I’ve been moving up, everything I’m doing is because I have three girls, and I want to show them how strong a woman can be.”

Rina is a graduate of Eurest’s 16-week Global University of Lifelong Learning program, which provides education and development for frontline associates. “GULL was the best thing that ever happened to me,” Rina said, ”and it gave me two great mentors who pushed me not to give up, but to move up!” For Rina, that experience propelled her from the front line to sous-chef to director of dining services. Noel has been with Levy for eight years and is currently the sous-chef at Q2 Stadium in Austin. “I love serving people and experimenting with food to see how they react to more acidity, salt, pepper, smoke – just playing with different flavors and amazing my guests,” he said. Noel started as a suite attendant because he needed money for college, then picked up shifts in the kitchen as a prep cook. “That’s where I found my passion for food and wanted this to be my career.” He moved up to supervisor and was given a chef mentor who introduced him to Levy’s Keys to the Future program, a series of training workshops. “It motivates me every day when I wake up to go to work,” Noel said.

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Interacting Diversely with the World Around Us The panel “Neurodiversity: The Unique Ways Our Minds Work” shed light on what neurodiversity is and how we can support each other. “Neurodiversity is basically the different way we experience the world,” explained community partner Beatrice Moise, a boardcertified cognitive specialist and neurodiversity consultant. “We all have different ways of how we see ourselves, how we think, our experiences and interactions in the world around us, and how we interpret those interactions we’re having, which make each of us unique in our brain functions.” Beatrice identified some of the more common conditions that are under the neurodivergent umbrella, such as autism, attention-deficit hyperactivity disorder, Down syndrome, epilepsy, dyslexia and intellectual disabilities. Approximately 20% of the population is neurodiverse, and the balance is neurotypical – people whose cognitive and social behaviors fall within traditional norms, Beatrice said. Best Buddies International supports individuals with intellectual and developmental disabilities and is a longstanding community partner of Compass Group. Five of our family of businesses participate in the direct hire program and there have been 35 job placements over the years. One of those placements was Sidarth Karthakar, a microkitchen attendant with Canteen. “I really like doing that. Best Buddies has been really helpful to me and so has Compass, where I work,” Sid said. Beatrice said that while neurodiversity qualifies as a disability under the Diversity Equality Act, not everyone who is neurodiverse sees themselves as a person with a disability. Whatever the case may be, Beatrice said that neurodiversity describes being inclusive of people who experience and interact with the world differently.

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How to Be an Ally The “Allyship and Why It Matters,” panel discussion showed how essential it is to step into uncomfortable places and provide support for everyone. Keysa Minnifield, Chartwells K12's vice president of human resources, described how she practices allyship. “You have to set the tone by modeling the behavior ... to meet people where they are, to be an active supporter in general, and specifically focusing on whatever their needs are.” Keysa said that includes being conscious and intentional about listening to the concerns of whomever we’re supporting, learning by finding resources such as articles and books to educate us, connecting with people in our networks to help us understand and recognizing that our privilege is our power. “Privilege is a polarizing term, and it is essential to recognize that we all have some level of privilege,” Keysa said. “Whether that privilege is being college-educated or able-bodied or neurotypical or being long-tenured with an organization, there is some level of privilege that we all have that we can utilize to help others. As a leader, the way we bring allyship to the forefront is really about modeling the behavior as best we can,” she said.

We Care ... The Be the Difference conference has established itself as an annual event at Compass Group. “We care for our people,” said Aleshia McMath, vice president of Diversity, Equity and Inclusion. “This conference helps breakdown barriers and build bridges of impact and bridges of communication. Know that we see the greatness in you and are here to not only provide the training and development, but also the support needed for all our associates to be the difference!”

“Whether that privilege is being college-educated or able-bodied or neurotypical or being longtenured with an organization, there is some level of privilege that we all have that we can utilize to help others. As a leader, the way we bring allyship to the forefront is really about modeling the behavior as best we can.”

Keysa Minnifield | Vice President of Human Resources Chartwells K12

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Treaty Days Leads to

Profound Partnerships Compass Group Canada’s ESS Support Services team was proud to sponsor the 2023 Treaty Days, an opportunity to reaffirm our unwavering commitment to fostering economic growth and nurturing profound relationships with Indigenous communities across the nation.

Inauguration of Fort McKay First Nation Chief and Council.

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Athabasca Chipewyan First Nation's Treaty Days 2023.

During the Fort McKay Group of Companies Golf Tournament we helped raise essential funds to bolster local schools and education programs in Fort McKay, making a lasting impact on the community’s future. In June 2023, ESS had the distinct honor of catering a delicious dinner for 800 esteemed guests, marking the inauguration of Fort McKay First Nation Chief and Council at the Fort McKay Arena in northeast Alberta. The celebration continued as we served more than 1,400 meals during the opening day of Fort McKay First Nation's Treaty Days 2023. The event was particularly special as it commemorated a significant milestone in our partnership – a quarter-century of collaboration in the region.

The event held an extra layer of significance, being the first large gathering after community members returned home following the challenges of the wildfire evacuations. In a display of dedication, members of our culinary team flew in two days prior to the event, ensuring that every detail was meticulously arranged for a memorable celebration. We were also honored to provide essential meal kits to the courageous residents and brave firefighting teams battling the forest fires in Fort Chipewyan.

In August, ESS had the privilege of catering a heartwarming dinner for 400 guests to commemorate Athabasca Chipewyan First Nation's Treaty Days 2023, held in the remote community of Fort Chipewyan, Alberta.

Through these partnerships and sponsorship opportunities, Compass Group Canada and ESS continue to exemplify the power of collaboration in fostering unity and hope for a brighter tomorrow.

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Sales DEI Board members met for a two-day workshop, which included several speakers, unconscious bias training and a team-building baking activity that created an opportunity to drive further collaboration and teamwork within the passionate board.

From a Tea and a Vision to a Team and a Mission The Compass Group Sales DEI Board was created by a vision that Chief Growth Officer Chris Kowalewski had after attending a “DEI Tea” hosted by Compass Group PLC’s CEO Dominic Blakemore and Chief People Officer Deb Lee at the Global Leadership Conference in the summer of 2022. There, Chris listened and learned from global diverse leaders on what matters most, including the intentional actions needed to move the needle on our Compass Group DEI journey. 44

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Chris saw an opportunity to increase representation of diverse associates within the sales organization. This was not about checking a box, rather a proactive approach to nurture an environment where all associates and candidates feel safe, heard, represented and supported. In July 2022, Chris emailed the U.S. sales organization to gauge interest in forming a DEI advisory board for the team. He had hoped to have a dozen or so colleagues interested in taking on the work. To his surprise, more than 75 responded! Supported by HR and the North America DEI team, 16 individuals were selected to serve as inaugural board members.

Since their first meeting, the Sales DEI Board has developed a mission statement: To serve our Sales family by delivering on our commitment to DEI through education, advocacy and accountability. Their three initial priorities are accountability through retention and recruitment, education around mental health, and advocacy through allyship. The Board is proud to have rolled out unconscious bias and blind spot training to all people leaders as it continues to align, collaborate, educate and drive its commitment for change across the sales organization. The DEI Board met for a two-day workshop that included unconscious bias training, a teambuilding event, conversations with Compass Group North America Chief People Officer Cindy Noble and Vice President of Diversity, Equity and Inclusion Aleshia McMath, and a session on recruiting and retention strategies from the Talent Acquisition team. Board members are excited about the passion and purpose they will bring to the sales organization. The promise of impactful education, advocacy and accountability from the team will extend to potential candidates and clients. As their work continues, both clients and future team members will see themselves represented, realizing the goal for no one to walk into a room or look across a table and feel “other” or like they are without community.

The Board shares this journey as proof of the importance of looking inward and continuing to learn and grow. When we acknowledge the space for those who look different or have a different worldview, we can impact the organization and the industry at large. DEI is not a trend – it is the purposeful attention to ensuring we create spaces for our employees, clients and customers to feel they belong – to feel safe, valued and driven to thrive.

Chris Kowalewski, Chief Growth Officer

As Chris often says, “People, relationships and optimism matter.” The crux of this philosophy is simple: It is compassion – for each other, for oneself and within our organization. With compassion, we have the power to truly be the difference.

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More than a Partnership TouchPoint and Best Buddies

We do this by creating a work environment where associates can fulfill their purpose and strengthening the communities where our associates live and work through partnerships with organizations that share TouchPoint’s vision of purpose, diversity and inclusion. One such organization that Compass Group North America and TouchPoint have is a nine-year partnership with Best Buddies International, the world’s largest organization dedicated to ending the social, physical and economic isolation of the 200 million people around the world with intellectual and developmental disabilities, or IDD.

TouchPoint Support Services, the industry’s first combined acute care foodservice and support services provider, is committed to providing our patients, residents and guests with a comprehensive hospitality experience that uplifts their spirits by providing compassion at every point of human contact.

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A nonprofit organization, Best Buddies’ programs empower the special abilities of people with IDD by helping them form meaningful friendships with their peers, secure successful jobs, live independently and improve public speaking, self-advocacy and communication skills so they feel valued by society. TouchPoint is a proud participant in the Best Buddies Job Program, which has placed individuals with IDD in roles in its Maryland, Michigan and Indiana markets. During their time at TouchPoint, these individuals develop valuable skills and form the building blocks of a successful career. This partnership has been such a success that TouchPoint received the Best Buddies Employer of the Quarter honor at the Best Buddies International Employer Roundtable for Q2 in June 2022.

Outside the office, TouchPoint associates keep the support going by participating in community events. During Inclusion and Impact Month in April 2023, TouchPoint invited its associates to live their purpose and make a positive impact in our communities by participating in Best Buddies Friendship Walks that were held across the country. More than 175 TouchPoint associates, their friends, families and canine pals took part in 10 walks, where they raised $10,129 to support Best Buddies International.

“Seeing our associates come together and connect from ministries spread across multiple cities and states for the sole purpose of serving our communities truly warms my heart,” said Yolanda Walker, TouchPoint’s Vice President of Culture, Diversity, Equity and Inclusion. “It’s the embodiment of what makes TouchPoint so special.”

Rianna Miller and Nichelle Dempster at Best Buddies Friendship Walk in Chicago on April 20, 2023.

Katie Barrentine, Shantina Reece-Rice, Andrea Woods, Yolanda Walker, Imani Gay Atkinson at Best Buddies Friendship Walk in Atlanta on April 20, 2023.

Walker recently accepted an invitation to serve on Best Buddies’ Jobs Task Force. This newly created endeavor is composed of an elite group of community leaders who are committed to fostering diversity, equity and inclusion by making meaningful, competitive work opportunities available for those with IDD. With the dedication of Walker and like-minded leaders, Best Buddies will forge new paths to close the unemployment gap for individuals with IDD. TouchPoint, a proud champion of Best Buddies’ global mission, is dedicated to creating inclusive workspaces and supporting our associates. Travis Orman at Best Buddies Friendship Walk in Chicago on April 20, 2023.

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BarrierThe partnership is about creating opportunities for individuals like Grace to shine in the workplace. Aspire became a guiding force,

Grace, a vibrant young adult with autism, has emerged as a beacon of hope. In a partnership between Canteen and Aspire, a nonprofit dedicated to job training for individuals with learning differences, Grace is a testament to the transformative power of inclusive workplaces.

understanding the nuances of the aspirations

Grace's story begins with a common struggle faced by many individuals with different needs – the challenge of finding gainful employment. Despite her enthusiasm and commitment, she encountered rejection in the mainstream job market where her unique abilities were often misunderstood.

what I needed. I wake up every morning looking

”Grace is one in a million,” said her mother, Barb. However, the path to employment proved challenging. ”Grace had been applying for jobs everywhere,” said her sister, Rose, echoing the frustration of rejection, ”but no one would hire her because no one would understand her specialness.” Recognizing the need for change, Canteen forged a meaningful collaboration with Aspire. ”This was the dream for Grace – to have a job,” Barb said.

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and challenges faced not only by individuals with special needs but also by their families. In her newfound role as a Canteen barista, Grace keeps 22 kitchens across eight floors of an office building fully stocked with coffee and all the accompaniments. ”For me, this job is forward to going to work,” Grace said. Her infectious energy and meticulous approach to her responsibilities have made her an invaluable addition to the Canteen team. Grace's impact is not confined to the workplace. Through her employment, she has gained financial independence, managing her bills and health insurance. ”Independence for me is important because I'm an adult now. I've got to be able to do things on my own,” Grace said. Grace’s story is not just a narrative of breaking barriers – it's a symphony of resilience, determination and hope. Canteen continues to work with Aspire to employ individuals with unique differences.

Breaking Barista

“For me, this job is what I needed. I wake up every morning looking forward to going to work.” To hear more about Grace’s story and Aspire, scan the QR code.

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Get a Taste of the Compass Corporate and Foodbuy DIAC

The Compass Corporate and Foodbuy Diversity and Inclusion Action Council knows the importance of an impactful story. Over the fiscal year 2023, the DIAC team has dedicated their efforts to creating innovative initiatives that not only promote diversity in the workplace but also encourage a sense of community.

Associates local to Charlotte, North Carolina,

Each initiative is unique and offers our Compass Group and Foodbuy families the chance to learn more about their colleagues in different platforms and settings. The DIAC Podcast Library is home to six podcasts featuring U.S. and international associates sharing their experiences. Another valuable resource created by the DIAC is the Diversity Moments Library on important inclusion-related topics, such as Black History Month, Women’s History Month and Allyship. Each diversity moment is created using PowerPoint so associates can easily access them for team meetings or companywide calls, ultimately creating more inclusion-focused conversations throughout the organization.

said Nicholas Oates, DIAC Heritage Recipe

It's no surprise that Compass Group loves to connect through food. DIAC’s latest initiative, the Heritage Recipe Contest, showcases Compass Group and Foodbuy associates’ family recipes to celebrate our colleagues’ diverse backgrounds.

As this program evolves, the hope is that

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may even recall tasting colleagues’ winning dishes in Café 24Hundred at Compass Group's headquarters. Every two to three months, Chef Tom Matterface and his team select a winner from associate-submitted recipes, then recreate the recipe in Café 24Hundred for associates to enjoy. “The DIAC Recipe Program offers a quick glimpse into someone’s view of the world,” Program leader and member success implementation manager at Foodbuy. ”For many, food is a strong point of cultural reference, and sharing recipes helps to provide a tasty vehicle through which we can connect different parts of the community.” Since February 2023, the DIAC team has highlighted three associate-submitted recipes, including flan de queso by Wanda Melendez, almond spongecake by Louise Trager, and ackees and salt cod by George Hechtel. Among the three winning recipes, a total of 650 portions were served at Café 24Hundred. through recipe-sharing, Compass Group and Foodbuy associates will continue to come together and raise awareness for a rich array of cultures and heritages.

Flan de queso by Wanda Melendez

“I was born in Jamaica and raised in New York. Growing up, ackees were not sold in the U.S., so I was only able to eat this dish the two weeks out of the year that we visited

Almond spongecake by Louise Trager

our grandparents. Ackees and codfish remind me of great visits to Jamaica.” George Hechtel | Vice President of Distribution | Foodbuy

Ackees and salt cod by George Hechtel

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Embracing a

Multilingual Workforce

Inclusive Communication as a Core Value Communication is key to success in today’s multilingual workplace. While English is the universal language, it only represents about 14.5% of the world’s population. What’s more, the vast majority – more than 750 million – are nonnative speakers, meaning English is not their first language. This leaves a significant gap in global communication.

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With that in mind, FLIK’s Diversity Inclusion Action Council, in partnership with FLIK’s Entrepreneurial Council and Latinos Unidos, dove into how to better their communications, ensuring everyone feels like they belong. By using English as a default in all marketing and human resources materials, we recognized that our predominantly Spanish-speaking associates might be left out of companywide communications.

When we embrace a multilingual workforce, we must be prepared to communicate with associates about work expectations, and their individual wants and needs. Including translation services in your DEI strategy helps ensure everyone’s voice can be heard.

Reaching Our Target Audience

Lost in Translation

Each month, FLIK’s DIAC hosts a live Conversation for Change panel discussion. These panels are themed around a specific topic, and help foster open and honest dialogue about the lived experiences of our community. Our entire organization is invited to attend these discussions via Zoom. They’re also recorded for those who are unable to attend live.

Translating documents and videos is an important part of our communications strategy, and we’re hyperaware of localization in our strategy. By thinking about copy, dates, graphics and even figurative language and idioms, we can be more intentional about what we’re trying to communicate and the expectations on engagement and understanding.

During our National Hispanic Heritage Month’s Conversation for Change, we made two realizations. First, the panelists might feel more comfortable telling their story in Spanish or switching back and forth between Spanish and English. Second, it would be most impactful to ensure frontline associates who identify as Latino and/or Hispanic attend this discussion. Reaching them meant our approach needed to include Spanish marketing. To accommodate for both challenges, we tapped into live translation services to help bridge the communication gap.

While AI technology and autotranslation dictionaries seem like a cheaper, easier solution, we’ve found that there’s still a large opportunity for miscommunication. It’s important to remember that idioms and colloquialisms might not be translated verbatim and can misconstrue messages for nonnative English speakers. In our line of business, a simple incorrect phrase in a training manual can result in workplace injury or culinary recipes gone wrong.

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Pride Pa E15 hosted its second annual Pride Party in June 2023, an exciting event that celebrated all forms of love and educated associates on historical figures, milestones and events important to the LGBTQ+ community. The goal of the Pride Party was to create a safe, approachable space for the team to learn, ask questions and strengthen their allyship with the LGBTQ+ community. Furthermore, it’s a time for E15 employees to have fun together outside of the workplace.

“As a member of the LGBTQ+ community, I believe this event solidifies E15's commitment to an open and welcoming workspace.” – E15 associate Members of the E15 Diversity, Equity and Inclusion Committee planned the event with education being the core component, and wove in opportunities for fun and engagement. The educational facet was an LGBTQ+ LINGO game, which was played like traditional bingo. The game cards contained important terms, historical events and influential people who have paved the way for freedom, rights and equality in the LGBTQ+ community. To make the game even more exciting, E15 brought in two Chicagobased drag queens to host the game and perform. The event was not complete without colorful decorations and party favors with the iconic rainbow symbol.

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Cultivating Understanding, Community and Belonging “The Pride Party is one of my favorite E15 events! It promotes inclusivity and encourages everyone to be authentic to who they are. I learned so much about the LGBTQ+ community, its history and how I can be a better ally.” – Lindsay Rairden, E15 Associate After the first Pride Party in 2021, a survey was conducted with E15 associates who attended the event. The feedback they returned was heartwarming and positive with an overall rating of 4.8 out of 5. Seventy-five percent of Chicagobased employees came to the in-person event, while 30% of remote associates tuned in. When asked what they loved most about the event, team members said it was fun, engaging, educational and fostered a sense of belonging. When asked what they gained from the event, respondents said they left the event with a better understanding of the LGBTQ+ community, more appreciation for E15, great memories with coworkers, and insights on how to be a better ally. Furthermore, 93% of employees said the Pride Party improved their workplace satisfaction! This hit all the marks that E15 hoped to achieve with the party and LINGO. E15 hopes to continue hosting the Pride Party because it celebrates employees who are members of the LGBTQ+ community, fosters safety and inclusion within the workplace, and equips associates with the knowledge needed to make spaces inclusive wherever they may be.

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Unveiling a Cultural

Tapestry Food and culture melded in the heart of Morrison Healthcare at Sentara Health System this past year. The Morrison Healthcare team, in partnership with Sentara's Center for Diversity, Inclusion and Cultural Competency, created a beautiful tapestry of diversity that was woven into the fabric of everyday operations. To create clinical quality, safety and equity for its associates and patients, Morrison Healthcare goals focused on celebration of culture through food – and pairing these dishes with educational resources for everyone who stepped through the doors of Sentara Health.

Director Tracey McMiller shares the Morrison team’s Hispanic Heritage Month display.

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“Sentara Health employs more than 30,000 people across the states of Virginia and North Carolina, and is focused on including a diverse, inclusive workplace for team members,” said Genevieve Potvin, Morrison Healthcare systems director. The year began with the Lunar New Year celebration, embracing Asian culture with the Egg Roll in a Bowl pop-up. Black History Month followed, honoring the culinary legacy of Edna Lewis, an iconic African American chef. March spotlighted Chef Bal Arneson during Women's History Month, celebrating female culinary talents. Inclusivity extended to Ramadan with grab-and-go snacks, while Asian American and Pacific Islander Heritage Month saw Hawaiian flavors take center stage. Pride Month focused on education and awareness. Juneteenth was observed with educational resources about the holiday, and National Hispanic Heritage Month featured the Fruta Bomba Cuban pop-up, celebrating Hispanic cultures through delicious food. These culinary initiatives reflect Morrison Healthcare's commitment to diversity, equity and inclusion, fostering understanding and unity within the Sentara community. Morrison promises more delicious meals and vibrant cultural celebrations, strengthening the bonds of unity and understanding among all who call Sentara Health home.

Ramadan grab-and-go snacks

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Ensuring a Good Fit Evaluating Job Seekers’ Experience and Potential

Having a quality candidate pool is more important than ever – and so is an inclusive experience in determining if a candidate is a good fit.

Traitify by Paradox is the world’s fastest,

“When we talk about ‘fit,’ we often think about a candidate’s skills, traits and personality – relative to the job and our culture,” said Shay Johnson, vice president of Talent Acquisition for Compass Group. “While skills are important, they can be taught. Candidates may lack preferred skills but have the ideal personality or traits to be successful in a role. Identifying those candidates for hiring managers gives more candidates a fair chance at being considered and hired for who they are and what they are capable of – not just what they’ve done in the past,” Shay said.

bias while quickly identifying best-fit candidates,

The Talent Acquisition team has been investigating career exploration systems to help assess the skills, interests and values of prospective hourly associates – and they’ve found an innovative solution in Traitify.

Candidates are completing assessments

scientifically validated assessment, taking only two minutes to complete. Backed by decades of Big Five personality research, Traitify reduces reducing short-term turnover, and building long-lasting, high-performing teams. The characters used throughout the assessment are constructed to be race, age and gender-neutral. More than 71% of test participants saw Ash, the main character throughout, as their own race. Since launching Traitify, Compass Group has realized significant benefits. Hiring managers and staffing teams have provided positive feedback, indicating that Traitify assessments allow them to identify potential best-fit candidates, meaning fewer need to be screened. immediately after submitting their application at a rate of over 94%. Most notably, these candidates are receiving offers 4.2 days faster on average.

“Traitify is helping us reduce bias, focus on the whole person, and prioritize candidates based on potential, rather than experience alone.” Shay Johnson | Vice President | Talent Acquisition

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Health Is Wealth and Well-Being At Compass Group, we care about our associates’ well-being. Our Health Is Wealth quarterly series provides a new lever of engagement for the North America Diversity, Equity and Inclusion team to proactively address nutritional, mental, physical and financial health – no matter where our associates are on their respective journeys. In collaboration with Total Rewards, Empowerment Resource Groups, Envision Group, community partners and our family of businesses, this digital series provides relevant resources in English and Spanish, microlearning courses and virtual workshops led by subject experts and certified professionals, and virtual panel discussions to bring our communities together on a variety of well-being topics. Take a closer look:

Throughout February, we encourage associates to make nutritional health a staple in their well-being diet. Our registered dietitian nutritionists network and chefs help us think differently about what we consume. The free digital cookbook, ”For Your Nourishment,” was dispatched via eblast to all Compass Group associates and featured recipes by culinarians from across our family of businesses that were fun to prepare, tasty and healthy.

Physical health goes hand in hand with mental health. Throughout August, our goal was to motivate associates to get the activity recommended to maintain and improve their well-being by taking a 31-day physical health challenge. We also want our associates to build their strength and flexibility. More than 230 associates registered for two virtual fitness sessions led by a Foodbuy associate who is a certified yogi.

This installment in the series coincides with Mental Health Awareness Month in May. We recognize the stigma attached to mental health issues, and we’re doing our part to normalize the conversation. We saw an uptick in requests for mental health resources and partnered with Total Rewards to lean into the conversation. This included a virtual panel discussion, Your Mental Health Matters, that garnered 738 registrants and was hosted by the North America DEI team.

Meeting people wherever they are is the goal of the Health Is Wealth series, which concluded in November with Financial Health. The focus is educating associates about financial awareness. One thousand associates signed up for Making Your Money Work as Hard as You Do, a virtual discussion hosted by a benefit partner. Booklets prepared by Total Rewards addressed financial benefits for associates and were made available in English and Spanish.

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OUR COMMUNITY

Keeping Rhythm

“It is a privilege to be a member of a community, and a duty to serve that community. At Thompson Hospitality and Compass Group, we’ve always taken seriously our responsibility to provide opportunities for the many communities we’re fortunate to be a part of: HBCUs, diverse suppliers and, of course, the neighborhoods where our associates live, work and play. Uplifting and transforming our communities is a central part of our mission.” Rodney Ruffin | Vice President, Business Development | Thompson Hospitality

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CONTENTS 62

Foodbuy | Making Supplier Diversity Integral to the Procurement Process

Food Fleet | Doing Good

64 Eurest | How Nuggets Are Supporting WomenOwned Businesses

76 Compass Group | Making an Impact Across Our Business

78 Restaurant Associates | Building a Dynamic Future

67 Chartwells HIgher Ed | Supplier Diversity Resonates on University of Chicago’s Campus

68 RDN Diversity, Equity and Inclusion Community Network | A Menu for Nutritional Well-Being

70 Envision Group | Products with Purpose

72 Foodworks | Igniting Small Businesses

80 EAT Club | Scoring 100% Participation

82 ESFM | Making More than Music

84 Chartwells K12 | Nourishing Communities Through Collaboration

86 Levy | More Than a Culinary Battle: A Day of Mentorship and Learning

Our Community

Making Supplier Diversity Integral to the Procurement Process

At Foodbuy, supplier diversity isn’t a program – it’s a key component of our business. Fostering diverse supplier integration is an ever-evolving process. The Foodbuy Supplier Diversity team pursues continual improvement through ongoing refinement of the procurement process.

“Our inclusive approach to expanding opportunities for all suppliers is essential to all our businesses and our industry’s success. It’s our responsibility to remove barriers and make it easier to do business with us and ensure that everyone has an opportunity to do business with us.” Aleshia McMath | Vice President of DEI Compass Group North America

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Putting Lessons into Action From connections with sourcing professionals to inclusion in requests for proposals, diverse suppliers are given room to grow. “Diverse suppliers are an integral part of my category strategy – many have unique offerings that help provide our sectors and members with Hannah Cranford high-quality fresh ingredients and the authentic flavors customers are looking for,” said Hannah Cranford, senior category development specialist at Foodbuy. “I’m glad I get to be a part of their stories and journeys.”

Building Partnerships to Last Olé Mexican Foods, a Georgia Minority Supplier Diversity Council-certified supplier, became a Diverse Supplier Accelerator Program participant. Through this program, Olé Mexican Foods connected with Foodbuy departments and external partners, strengthening the overall relationship.

Prior to beginning the program, Olé Mexican Foods was a preferred supplier for the tortilla category. The program aided in connecting and increasing Olé Mexican Foods' visibility to hundreds of members and also Compass Group businesses. Their year-over-year spend grew by 155% from 2021 to 2023. “Even though Olé Mexican Foods brought sizable scale and foodservice channel experience in 2021, we left having learned things – and Olé’s participation facilitated Compass/Foodbuy members to learn more as well,” said Brian Wanta of Olé Mexican Foods. “Many diverse suppliers are new to foodservice, and Foodbuy mentors provide guidance for avoiding ‘trap doors,’ which saves time, money or both!”

Work That’s Never Complete Supplier diversity is a key component of Foodbuy’s purchasing activity. Our team is constantly looking to the future and gaining support along the way.

Currently, Foodbuy works with more than 875 diverse suppliers with a commitment to grow spend year over year. “We believe DEI engagement to be a continuous journey and acknowledge that such initiatives will encompass a coaching/educating

Zeeshan Malik

aspect for the vendors in tandem as we negotiate the best procurement solutions,” said Zeeshan Malik, vice president of sourcing at Foodbuy. “Whether it’s identifying and helping develop DEI-certified vendors on their contracting journey, mentoring them through our accelerator program or supporting and enhancing our vendor’s DEI initiatives, we in the sourcing department are committed to seeing DEI grow and flourish within Foodbuy.”

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How Nuggets Are Supporting

Women-Owned Businesses

Grilled Honey Mustard Brined Chicken Nugget Bites

Kim Egan, Director of Strategic Culinary Projects; Miffy Jones, Owner of Miffy's Foods; Tracey Richardson, Co-Founder and CEO of Lillie's of Charleston; Meredith Galit, Director of Culinary Standards and Webtrition.

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“It’s empowering to be a woman in business today. I’m proud to be building something that I can pass down to the next generation.” Tracey Richardson | Co-Founder and CEO | Lillie's of Charleston

There’s so much to crave about chicken nuggets. Maybe it’s the childhood nostalgia or the comfort food factor. Their flavor, aroma and crispiness draw you in. After one bite, you’re hooked! The Eurest Culinary team’s latest concept, Cool Chix, is making its mark. Created by women, these nuggets feature innovative, high-quality ingredients and retail products from women-owned businesses. “I have been a longtime fan of the products at the heart of this concept and knew putting them together would be a winning combination,” said Director of Culinary Standards Meredith Galit. “The story of this concept is all about celebrating women entrepreneurship and the incredible influence women have on the flavors we love and food we experience.”

The breading of Cool Chix nuggets is made of an all-purpose baking mix from Miffy’s Foods, a certified Small Business Administration WomenOwned Small Business and Women’s Business Enterprise National Council Tier One supplier since 2018. Based in Portland, Oregon, owner Miffy Jones created her wholesome baking mixes to be sustainable, packed with whole grains and sweetened with fruit over sugar. Miffy was introduced to Eurest in 2019, and her products quickly became a whole-grain option at coffee bars and dessert stations after her national launch into Eurest operations on Stop Food Waste Day in 2022. “Eurest has incredible, forward-thinking leaders who listen and take the time to consider and imagine what their menus could look like when including new and emerging brands. Our shared values make our partnership the perfect mix,” Miffy said.

Our Community

Hand-breaded Dill Pickle Brined Chicken Nugget Bites Lillie’s of Charleston Creamy Lemon Pepper Ranch Dipping Sauce

A Cool Chix display features womenowned retail snacks: B’cuz granola bites, Partake cookies and Sweet Street desserts.

Joining Forces The nuggets wouldn’t be what they are without Lillie's of Charleston sauces and seasonings. Tracey Richardson and her sister, Kellye, founded the company using their Great-Aunt Lillie’s bold flavors that were introduced in their family restaurant in 1985. They’ve grown to become a national brand since their early days of hand-packing their awardwinning sauces, which are sold at the National Museum of African American History and Culture, and grocery stores nationwide. To complement the delicious flavors of Cool Chix, guests can choose from an assortment of retail snacks from other women-owned businesses: cookies from Partake Foods (Denise Woodard), B’cuz granola bites (Channie Metchick) and Sweet Street Desserts (Sandy Solmon).

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The Cool Chix concept is backed by Eurest’s Better Together program, which connects associates, clients and guests to culture and community through food. Better Together supports supplier diversity and minority vendor partnerships to foster inclusion and innovation in Eurest marketplaces and across the organization. Miffy and Tracey both participated in Compass Group’s Diverse Supplier Accelerator Program in 2021. The comprehensive 12-month program provides selected suppliers one-on-one coaching through formal mentor-mentee relationships, and the opportunity to collaborate on plans that mutually grow business. Here’s another cool fact: Cool Chix launched in conjunction with Women’s Equality Day on August 26, 2023.

Supplier Diversity Resonates on University of Chicago’s Campus

When Chartwells Higher Ed was awarded the contract at the University of Chicago in 2021, the team was tasked with matching the university’s mission to support locally owned minority- and women-owned businesses in the surrounding South Side neighborhood. With that in mind, the UChicago dining team began their journey of increasing supplier diversity to reflect at least 35% of their purchasing by the end of the contract's term. To reach this goal, Resident District Manager Kwasi McManus had a clear vision. “My No. 1 priority is to show proof that partnering with local communities adds value to the student experience, to our clients and creates jobs,” he said. McManus’ vision, paired with the passion and dedication of Chartwells’ leaders, inspired the one-of-a-kind Diverse Supplier Program. This program uses a grassroots approach to finding and fostering strategic partnerships with vendors, chefs and suppliers to help grow their businesses and provide opportunities beyond the university. Sydney Birmingham, director of retail at UChicago, spent her first year and a half working to successfully implement and grow the Diverse Supplier Program.

She uses her culinary background to talk through menus, leverage strategic corporate partnerships to make wholesale ordering easier, and frequently meets with each partner to ensure their understanding of the business. From day-to-day operations to high-level strategy, Birmingham has been hands-on with local partners since the inception of the program.

Sharing the Love, Locally Through the Diverse Supplier Program and Love Local – an initiative that fosters connections with local businesses – Chartwells at UChicago created an authentic dining experience that reflects the rich diversity of the surrounding community. One shining example is Cà Phê Dá at Quantum Café, run by Michelin-rated chef Thai Dang and located in one of UChicago’s academic buildings. Through this strategic partnership, Cà Phê Dá at Quantum Café has increased sales from the previous retail concept by about 450%. The Diverse Supplier Program expanded in 2023, when several partnerships that began at UChicago had the opportunity to provide services at additional Chartwells accounts in the Chicagoland area. Birmingham and her team look forward to growing lasting partnerships with new diverse businesses in the second year of the initiative.

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A Menu for

Nutritional Well-Being “I am proud to be part of this network and am fully committed to actively working toward accelerating diversity, equity and inclusivity for all Compass RDNs and for the entire dietetics profession.” Sunitha Zechariah, PhD, RDN | Network Co-chair

The Compass Group Registered Dietitian Nutritionists Diversity, Equity and Inclusion Community Network proudly completed its first full year of programming in 2023. It was launched to leverage the power of Compass Group to assist in advancing inclusivity in the nutrition and dietetics profession, which impacts health equity and outcomes through the development of culturally relevant recipes, menus and educational materials.

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Specifically, the RDN DEI Community Network has focused on encouraging, supporting and mentoring diverse students pursuing dietetics careers, attracting and retaining diverse candidates to the Compass Internship program and RDN positions and expanding cultural humility across food and nutrition services. Throughout the year, volunteer members worked on initiatives in five major areas: recruitment, retention, cultural humility, reporting and communication.

“The RDN DEI Network has only just begun its work – and I’m confident we’ll look back at this moment as the beginning of something transformative.” Dan Connolly, RDN | Network Co-chair RDN DEI Community Network Co-chair Sunitha Zechariah demonstrating the Nutrition-Focused Physical Exam to Morrison dietetic interns. Accomplishments include: • In October, the RDN DEI Community Network joined a Compass Group recruiting booth at the Academy of Nutrition and Dietetics Food & Nutrition Conference and Expo. Sunitha Zechariah, PhD, RDN (network co-chair) presented a session on how we embrace diversity and inclusivity, and how we celebrate our Compass Group RDNs who do great work for patients, clients and customers. • Collaboration with the Compass Group North America DEI team in February on the digital series Health Is Wealth – Nutritional Health with the creation of the For Your Nourishment cookbook featuring nutritious recipes, and an opportunity for Compass Group associates to ask questions via the popular Ask the Chef and RD portal.

Bon Appétit Registered Dietitian Nutritionist Dan Connolly and Executive Director of Public Health and Wellbeing at Penn, Ashlee Halbritter, part of the Healthy Penn team.

• An array of educational offerings, such as the webinar Understanding and Practicing Cultural Humility in Healthcare, which garnered participation from more than 160 RDNs and interns. In addition, training in eight distinct cultural foodways, counseling considerations and interactive culinary experience was made available to our RDNs through a strategic partnership with Culinary Nutrition Collaborative. • RDN DEI Community Network newsletters featuring updates, tools and resources, as well as Compass Group RDN recognition.

FLIK Hospitality Group Chef Alex Zeppos and Regional Director of Wellness and Sustainability Ivy Mumo celebrate our diverse cultures in a Teaching Kitchen class.

Our Community

Products with Purpose Today’s guests demand convenience and also want to feel good about where they spend their money. In fact, 82% of shoppers want a brand’s values to align with their own, and they’ll vote with their wallet, according to Harris Poll research. In anticipation of requests for more diverse, local and responsible products, Envision Group and Foodbuy launched the Retail Incubator program companywide in 2023. Every month, diverse, local and responsible products are featured in client locations with snacksized storytelling, interactive marketing and mobile promotions.

In addition to featuring products, the Retail Incubator shares its mission to support diverse, local or responsible companies, and introduces guests to the entrepreneurs behind the snacks with interactive marketing.

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This approach of thoughtfully planned programming makes it easy for operators and clients to support diverse suppliers, celebrate community and promote products that are responsible for people and planet, inviting guests to engage in their stories and participate in their growth. “With a history of committing to values of sustainability, social equity and community, customer-facing storytelling elements make Compass Group’s values clear and consistent to the consumer,” said Ann Pendleton, Envision Group’s senior vice president of retail strategy. “Together, we are meeting expectations that shopping must be fast and efficient while offering rich and engaging experiences.” Retail Incubator pilot programs started in 2022 with one sector and one city. Today, it is active with 95+ supply partners at more than 600 sites across eight sectors in 43 states – with more in the pipeline. This momentum and widespread adoption are making a meaningful impact on supply partners. “As a certified woman-owned small business, the Retail Incubator program is such an incredible opportunity for us to expand distribution, marketing and brand awareness,” said co-founders of superfood snack company, ELAVI, Michelle Razavi and Nikki Elliott.

“The Envision team has been wonderful in prioritizing underrepresented founders, and we're thrilled to participate!” “I'm so grateful our mission-based cookie company, Nunbelievable, was showcased at nearly 100 offices, campuses and corporate cafeterias,” said Bryan Janeczko, co-founder and CEO of Nunbelievable. “This was a great opportunity to connect with the amazing team members who make it all possible, while sampling product with prospective customers.” Retail Incubator works in tandem with Foodbuy's Diverse Supplier Accelerator Program. However, it benefits from a direct-to-consumer approach that focuses on immediately actionable opportunities complete with marketing to feature products – and the stories behind them. The response from operators has been positive. Retail Incubator simplifies the process for operators to drive growth and engagement while responding to purposedriven consumers and clients.

“The Retail Incubator program has been an amazing way to increase the visibility of our minority spend, while simultaneously challenging us to do better for our community and the environment.” Jessica Kinney | Director of Regional Operations | Restaurant Associates

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Igniting Small B A Camden staple, Blowin’ Smoque was introduced to Subaru after providing catering to their downtown headquarters.

Foodworks, a restaurant incubator with a mission to shape the future of corporate dining through a local lens, is proud to have partnered with Subaru of America, Inc., to donate $20,000 in IGNITE program grants to support small businesses in Camden, New Jersey, home of Subaru's headquarters. Foodworks created the IGNITE program in April 2022 due to reduced funding for restaurants from the federal government. Seeing an opportunity to step in and support partners nationwide, Foodworks introduced IGNITE, a community grant program with more than $100,000 available in immediate grants for restaurants. The first round of grants enabled women- and minority-owned vendors to purchase new equipment, expand operations and achieve certifications to help expand their customer bases and bring local flavor to Compass Group clients. The first Camden IGNITE grant recipient was Blowin’ Smoque, a food truck-turned-brickand-mortar barbecue restaurant located in the city’s historic Parkside neighborhood.

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Foodworks donated $2,500 to the Blowin’ Smoque team through IGNITE. The Blowin’ Smoque team also met with Foodworks President John Coker for training on how to grow their business through increased insurance coverage and operational support. The IGNITE grant allowed Blowin’ Smoque to offer their menu at the Subaru corporate headquarters café, giving employees a taste of the Camden food scene and the chance to support a local business. Since 2018, when Subaru moved its headquarters to Camden, the company has supported local neighbors and small businesses as part of the national Subaru Love Promise commitment. Through the automaker’s longtime foodservice provider, Eurest, part of the Compass Group family of companies, Subaru invited Coker and the Foodworks team to speak with local business owners and awarded IGNITE grants based on their needs. “Forging meaningful relationships with community organizations is at the heart of what makes Subaru More Than a Car Company,” said Shira Haaz, head of Corporate Responsibility at Subaru of America, Inc. “We are proud to dedicate this donation to local businesses in our hometown of Camden, New Jersey."

Businesses “We want to thank Eurest and Compass Group USA for the opportunity to give back to those that are important to us.”

Chef R-lay Wilkerson stands in front of Blowin’ Smoque in Camden, New Jersey.

Shira Haaz | Head of Corporate Responsibility | Subaru of America, Inc.

Foodworks and Subaru are excited to continue supporting and mentoring local businesses in the Camden area. Whether they are assisting with insurance costs, addressing questions or just providing a helping hand, Foodworks is eager to award more IGNITE Program grants to Camden businesses. Foodworks is part of Krafted Kitchen Collection, a suite of brands committed to above-and-beyond hospitality, diversity and community-building across the foodservice industry. Krafted Kitchen excites and nourishes diners with the power of Foodworks’ local food partnerships. Through programs like IGNITE, Foodworks and Krafted Kitchen help small businesses thrive.

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Doing Good

Farmworkers at Yakama Nation Farms in Wapato, Washington.

In June 2023, 325,000 pounds of culturally relevant food was distributed over 30 days in the state of Washington. Sourced from small producers, tons of fresh food central to Native and Indigenous diets was distributed to tribal nations and rural communities. As a result of the We Feed Washington program, Food Fleet – the premier mobile food solutions company – and its partners not only support BIPOC food producers, they also provide better food overall for those in need. While the pandemic may be over, inequities in the food system remain. Many private organizations facilitated food distribution during COVID-19, and while some have pivoted away, others continue providing relief services to underserved communities.

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One such nonprofit is The Wave Foundation, founded by Justin Zeulner, a philanthropist who has garnered attention for his sustainability work with the Portland Trail Blazers. Food Fleet, started by Jeff Mora, is a founding member and partner of The Wave Foundation. Mora, an award-winning chef, has advocated for small producers and responsible eating for more than 30 years, a journey that began with the Earth Pledge Foundation. Together, with local disaster relief nonprofits and other organizations, they have innovated a circular food production and distribution system that provides fresh, healthy and culturally sensitive food to communities in the Pacific Northwest.

The program is straightforward: Food is sourced from regional producers for the benefit of local communities, revitalizing struggling economies, reducing food waste and providing nutritional food to those in need. Just as important, this system can be replicated anywhere. Zeulner didn’t hesitate to mobilize his resources during the pandemic when the media first began reporting on the vulnerability of Native Peoples and their disproportionate suffering. Zeulner called Food Fleet and, using its network of diverse local food partners, sprang into action. They were able to source salmon from Alaskan fisheries and surplus produce from farmers like Lon Inaba of Inaba Produce Farms in Wapato, Washington, who farms on land from the Yakama Nation. As a result of the food relief efforts employed during the pandemic, The Wave Foundation, Food Fleet and other organizations have been awarded a grant by the Department of Agriculture of the state of Washington (We Feed Washington) to continue providing food assistance and recovery to underserved communities for the next two years. “Crises are going to happen – there are going be more. We decided to continue the program because it does good,” Zeulner said.

Relationships and communication are vital to this relief work. These partner organizations have built trust with the Yakama Nation and with food producers. They have spoken and understood the needs of each and addressed them. This relief work is no different to how Food Fleet conducts its day-to-day operations, a company that has built its reputation on relationships and providing true hospitality, no matter the client.

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Making an Impact

Across Our Business

Associates rallied to participate in volunteer opportunities and tune into virtual panel discussions on inclusivity. April brought more than showers. At Compass Group, it was Inclusion and Impact Month 2023! Organized by Compass Group North America’s Diversity, Equity and Inclusion team and Compass Digital, our mantra was “Together WE … Inspire People, Strengthen Culture and Transform Communities!” A variety of inclusion activities and impactful volunteer opportunities were held, and associates across our family of businesses were urged to participate in at least one of each during the month. Collectively, we volunteered more than 3,300 hours, contributed more than $46,500 in donations and scholarships, and provided more than 15,000 food items to a variety of organizations.

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Our goal was twofold: Continue to emphasize and celebrate inclusivity as a vital part of our company culture, and to collectively have an impact in the communities we serve by sharing our time, talent and treasure. This included volunteering with local nonprofits, donating to food banks and shelters, giving blood, participating in fundraising events, tuning into virtual discussions, and other ways associates were able to give, so that together we created more inclusive environments. On the inclusion front, the DEI team organized a series of virtual panel discussions featuring our leaders and diversity, equity and inclusion champions.

At Compass Group, we know there is strength in numbers and that it takes a village to influence and impact change. We are that village: “Together WE Inspire People, Strengthen Culture and Transform Communities!” In early April, five women in leadership shared their own DEI stories and professional development tips in a panel on "Cultivating Change": (opposite page, bottom left photo): Joiel Alexander, vice president, business development, Levy; Lauren Chemplavil, vice president, digital strategy and product, Healthcare Digital; Eva Wojtalewski, managing counsel, Compass Education; moderator Aleshia McMath, vice president of DEI, Compass Group North America; Demetria Taylor, senior account manager, field support, Contracts and Investments; and Elaine Tapp, senior manager, BuySmart team, Foodbuy. At the end of the month, a virtual fireside chat between Compass Group Chief Technology Officer Jugveer Randhawa and George Hechtel, Foodbuy vice president of purchasing, focused on ”Envisioning Inclusivity in the Digital Era.”

Another virtual panel tackled ”The Power of Inclusion in the Supply Chain” and was moderated by Lindsay Broome, Foodbuy senior category development manager, with Miffy Jones, owner of Miffy’s Foods; Sylvester Ballard, owner of Atlas Produce; Mel and Damaris Hall, owners of Global Village Foods; and Pauline Gebon, vice president of member success, National Minority Supplier Development Council. Our associates volunteered their time with groups such as American Cancer Society, USO, American Red Cross, Loaves and Fishes, Classroom Central and Best Buddies. Our family of companies held inclusion and impact activities and supported associates on their personal journeys throughout the month so that all associates had opportunities to participate.

Our Community

Building a

Dynamic Restaurant Associates celebrated Inclusion and Impact Month in April 2023, when teams across Compass Group highlighted inclusivity and support of the communities we serve.

Restaurant Associates honored Hot Bread Kitchen, a nonprofit creating economic opportunity through careers in food, by inviting Hot Bread Kitchen leadership alums who they employ and companywide allies to participate in an engaging fireside chat uplifting the communities we serve. Our audience was moved by the personal and inspiring stories of the women we’ve employed who have graduated from Hot Bread Kitchen’s culinary job skill training program. Our longstanding partnership with Hot Bread Kitchen has led to the development and recruitment of a broad and talented team of women, gender-expansive people, immigrants and other individuals from underrepresented groups. The culinary team in New York City has been shaped by the Hot Bread Kitchen alum network within Restaurant Associates.

To learn more about Hot Bread Kitchen, scan the QR code:

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Future Our goal of this event was to highlight the efforts our partnership supports to build a community of women with intersectional identities. While these women gain entry-level employment, we are committed to providing them with opportunities for advancement through programs that support representation, retention and development for women of all backgrounds within the industry. One of R/A's first Hot Bread Kitchen hires, Inci Mayo, graduated in 2015, and in 2016 became an entry-level baker. She has since helped open new cafes, expanded the pastry program in New York City, aided in the development of other women chefs and continued to advance her career. Today, Inci is a lead baker, and we fully invest in her aspirations to become a pastry sous-chef.

At the height of the pandemic, Inci’s husband was out of work, and the family struggled. The lifetime support for graduates from Hot Bread Kitchen helped Inci and her husband connect with community job boards, where he found permanent employment that led to a positive impact on her family’s well-being. Since Inci, Restaurant Associates has hired more than 70 women graduates from the culinary job skills program. Many of these women continue to grow within R/A. While our dedication to our partnership with Hot Bread Kitchen strengthens, so does our dedication to providing resources, learning and opportunities for our people.

“Hot Bread Kitchen not only assisted me with job placement, but my time at Restaurant Associates has given me the opportunity to experience economic growth and build a different life for my kids, shaping generations to come.” Inci Mayo | Lead Baker | Restaurant Associates

Our Community

Scoring 100% Compass Digital divisions were challenged to give back to their communities during Inclusion and Impact Month in April 2023. EAT Club dove in headfirst and had the highest participation rate among all divisions: 100%! Led by Samantha Kinsey, Naomi Belt and Erin Bedell, their whole team participated by finding causes close to their heart and in their local communities. EAT Club is a remote business with employees spread across the country – including a few in Canada and the U.K. Where possible, associates met to volunteer as a group. EAT Clubbers made an impact by completing more than 20 events across 14 states. Overall, EAT Club employees contributed more than 75 hours of community service at events and locations including:

Luke Powell, Sam Hozman, Amy Venegas, Corbin Howes, Erin Bedell, Nick McCann and Mike Neely at the SF Food Bank.

• Local food banks – Received donations and handed out food. • Children’s organizations – Prepped homework kits and baked goods for foster children and at-risk youth. • Community beautification – Planted wildflowers and cleaned up beaches.

“The SoCal Heal the Bay Team spent a few hours giving back to the planet and the community one bottle cap, one cigarette butt, one piece of glass – and even one dirty diaper at a time! We had such a good time out in the sun giving back!” — Kori Garcia

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Laura Brunke with some treats she helped bake.

Participation Angie Lee and Amber Suerto planted wildflowers.

“Damien and I were right at the end of the assembly line, tying up and loading bags of fresh produce and other Travis Jones, Ben Wright, Kori Garcia and Cole Dixon helped clean up the beach.

groceries ready for delivery and distribution. Between the two of us, we loaded 1,053 bags of food averaging 21 pounds each, for a total weight of 22,113 pounds – that’s about 7 hippos! Each bag of groceries was destined for a household experiencing food insecurity in San Francisco or Marin. It’s estimated that 1 in 5 were at risk of hunger preCOVID, and that the number is even greater now.” — Joe O’Donnell

EAT Club is part of Krafted Kitchen Collection, a suite of brands committed to above-andbeyond hospitality, diversity and communitybuilding across the food industry. Krafted Kitchen excites and nourishes diners with the power of EAT Club’s online marketplace of locally curated menus. Events like Inclusion and Impact Month allow EAT Club and Krafted Kitchen to give back to their communities.

Joe O’Donnell and Damien Zamora helped a food bank.

Our Community

Making More than Music From pulse-pounding beats to soul-stirring melodies, groovy rhythms and infectious hooks, music has a way of bringing people together. That’s exactly what Bands for the Brave is doing in Stillwater, Minnesota – rallying the community through food, drink and, of course, live music, all to help support veterans struggling with mental trauma.

At the heart of the effort is Compass Group. Bands for the Brave was started in 2014 by a handful of Canteen One associates, including Chris Lilly, currently ESFM’s senior vice president of technology, and Doug Kotulski, senior cloud engineer, under the leadership and support of Tony McDonald, Eurest and ESFM CEO, and Phil Richard, Canteen One president. The idea was simple: Create an outlet for employees to give back to our veterans and have a good time in the process. Bands for the Brave is an annual daylong festival held in early September at a brewery in Stillwater with free admission, a family-friendly atmosphere and plenty of great food donated by Compass Group.

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It serves as a fundraiser to support veterans with evidence-based programs to treat anxiety, depression and suicidal ideation via the Helping Out Our American Heroes Victory for 22 program. The number 22 represents the approximate number of veterans who lose their battle with post-traumatic stress disorder every day. “Bands for the Brave holds a very special place in my heart,” Doug said. “I have had the privilege of meeting and personally knowing some of the veterans who have been helped through the program. These are men and women who very well may not be with us today if it weren't for this program.” The event has grown steadily over the years. In its first year, Bands for the Brave raised about $4,500. In 2022, donations soared to $110,000.

“The festival draws musicians from many genres who donate their time to perform and create a fun atmosphere for all to enjoy.” Chris Lilly | Senior Vice President of Technology | ESFM

Celebrating its 10th year in 2023, Bands for the Brave exceeded $131,000 in donations and sponsorships. All funds raised go directly to HOOAH’s Victory for 22 program. Canteen One covers the costs of putting on the event. Each year, approximately 50 Compass Group employees help manage and run the festival. Compass Group leaders serve as executive sponsors, volunteer coordinators and performers. A staple of the lineup is The CeeGees, a tribute rock band of associates from across the country, including Chris. “It is very meaningful to be a part of an event that does so much for our heroes who need it most,” he said. “I’m grateful to be a part of Compass and to know our organization supports efforts like this to ensure more people who are struggling get access to the treatment they need.” “A decade of Bands for the Brave is a testament to lives saved, lives celebrated and a united community standing firmly in support. The profound warmth and humility it brings are truly remarkable,” Doug added.

Our Community

Nourishing Communities Through Collaboration

Serving up happy and healthy extends far beyond the school cafeteria for the Chartwells K12 team at InspireNOLA in New Orleans. Their ongoing initiatives to support their community and help families include donating food for holiday food drives, providing meals for first responders during Mardi Gras, and contributing time and resources to support district fundraisers. One of the most beneficial is the Weekend Bag Program that addresses food insecurity for students in need. Three years ago, Chartwells partnered with InspireNOLA to create the Weekend Bag Program. Their primary goal was to ensure students had access to nutritious food during the weekends when resources might be scarce. Working closely with InspireNOLA, the Chartwells team worked hand in hand with schools to order essential goods, assemble the bags and facilitate the delivery process. The impact of this collaboration became increasingly evident as it grew over the years. During the 2022-2023 school year, their dedication and hard work resulted in producing and distributing 7,970 weekend bags, reaching families in need.

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The Chartwells team devotes two hours every Thursday morning to assemble the weekend bags. Beyond preparing supplies for the upcoming weekend, this weekly ritual provides associates an opportunity to connect. With active involvement from teammates from all the InspireNOLA schools, the program represents their commitment to making an impact. “Seeing our management team come together every week alongside … other team members to ensure that our students and their families have nourishment … speaks to their care and concern for the entire community,” said Paul Butler, South Central area director at Chartwells K12. While averaging an impressive 300-400 bags weekly, the significance of the Weekend Bag Program goes beyond numbers. This initiative underscores the vital role the team plays in addressing the pressing issue of food insecurity and ensuring that students do not have to face the fear of hunger over the weekend. Heading into the new school year, the Chartwells K12 team at InspireNOLA hopes to increase the number of weekend bags to help more families in the community.

From left: District Chef Jasmine Johnson; Dr. Robin Brooks; Christine Shallerhorn, area supervisor, Inspire Schools; Jeff Peltier, Director of Dining Services, Inspire Elementary Schools; Ross Lancon, Assistant Director of Dining Services, Inspire High Schools; Nic Sorzano, Director of Dining Services, Inspire High Schools.

“The Weekend Bag Program showcases the heart and soul of our Chartwells K12 team and their desire to positively impact our community. Through their dedicated efforts, the team is not only nourishing bodies, but also nurturing hearts, fostering a sense of belonging and hope that resonates well beyond the weekend.” Tom Beckmann | Louisiana Operations Manager | Chartwells K12

Our Community

More Than a Culinary Battle A Day of Mentorship and Learning

From left: Chef Kenneth Hardiman and his team of Chicago Vocational High School students faced a culinary battle against Chef Jonathan Williams and his team of students.

As part of its commitment to uplift and create opportunities for the next generation, Levy has forged partnerships with institutions across the country. Each partnership shares the mission: Help the leaders of tomorrow envision and develop critical skills for a career in hospitality.

In Chicago, this mission took flight in 2023 through a partnership with Chicago Vocational High School, with whom Levy hosted several learning and development workshops. What started with a luncheon for culinary students to hear from local leaders and Levy experts evolved into a long-term partnership with an incredible hands-on development opportunity: a culinary battle hosted by Levy’s top chefs.

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Vice President of Culinary Dayanny De La Cruz worked with school leaders to organize the culinary battle, with two teams of four students each competing in the school’s kitchen to make a menu of game day-inspired items infused with their own flavor. Senior Vice President of Culinary Jonathan Williams and Regional Executive Chef Kenneth Hardiman took on the roles of team captains, and the battle was on.

“We are looking to ignite change, to be there in the communities we serve as trusted mentors. This isn’t a one-time thing – we’re going to continue investing in these kids and in the future of hospitality.”

Chef Dayanny De La Cruz and a student discuss slicing techniques.

Dayanny De La Cruz | Vice President of Culinary | Levy Chefs and students arrived at Chicago Vocational High School on April 15 and received their assignment: Create and execute a unique recipe for three different types of sliders – a turkey burger, a plant-based burger and a hand-breaded chicken tender. Choosing these dishes gave students an opportunity to express their culinary creativity and learn how to put that creativity into the production of dishes that are often served in high volumes in sports and entertainment venues. “I really just stepped back and let them create,” Chef Jonathan said. “My goal was to offer up bits of advice and wisdom on how to bring things up a notch and give it a twist, but it was really the students who led that process and made everything come together.” With menus finalized and plans in place, it was time to tie the aprons and get cooking. The teams had one hour to make their menus into a delicious reality. Along the way, they learned valuable lessons from their team captains – seasoned chefs with years of experience in high-pressure, high-volume situations. The first lesson: adaptability. While cooking the hand-breaded chicken tenders, the students ran into an untimely fryer malfunction. Chef Kenneth used the opportunity for a coaching moment, sharing with his team why it is so crucial to be light on your feet and ready to change course at any time.

“When the fryer wasn’t working, that was a true testament to how this industry actually is,” Chef Kenneth said. “When you have a plan in place, sometimes you have to pivot from that plan and be flexible in order to still get the job done.” After a pep talk about the importance of having a backup plan, the students began pan-frying instead of deep-frying, and they were back on track. With each team humming along, chefs Kenneth and Jonathan coached their teams to develop the deepest, most robust flavors in their dishes. As Chef Jonathan said, “There were times when a student would come up to me and say, ‘Chef, this is ready,’ so I’d ask them, ‘Well, did you taste it?’ Once they did, they knew exactly what it needed to hit the right flavor profiles. Little things like that can really have an impact in this industry.” At last, the students were ready to present their dishes to the judges. After feasting on the delicious food, the judges conferred and shared feedback, constructive tips and suggestions for how the students can continue improving. While one team was declared the winner, all participating students will be offered development opportunities with Levy. “The main takeaway I wanted students to have was that when you cook food, it’s really your passion that comes through,” Chef Dayanny said. “We put the same love into how we cook our hot dogs as we do into poaching our lobsters because this is our passion. If you want to go far in the culinary industry, that’s how you need to be.”

Our Community

T H A N K YO U

Spotlight on Progress

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The stories of progress and possibility collected in this incredible volume exemplify what is best about Compass Group North America: our amazing people. They are – and always will be – the reason our family of businesses are industry leaders in the foodservice, hospitality and support services industry. Representation in all aspects of our operations defines our purpose, elevates our culture and invigorates our entrepreneurial spirit. Hospitality is not just what we do as a business, it’s who we are as an organization and how we connect with each other and in the communities we serve. Advancing diversity, equity and inclusion remains a priority. Our people help us to create a more inclusive environment in which all voices are welcomed and respected. That’s how progress is possible.

Thank you,

Palmer Brown | CEO Compass Group North America

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A Family of Companies All of Our Sectors Are Different and That’s Intentional Our business model is diverse. Our markets are diverse. Our customers and associates are diverse. Every client we serve has a unique personality and style, just like our 28 specialized operating companies. Our family of independently operated companies sets the standard for delivering the best in culinary expertise, hospitality and facility services. We don’t just meet your expectations – we exceed them.

Business and Industry We have grown to serve the most respected and successful corporations in the world, many of them listed on the Fortune 500. Our foodservice companies offer flexibility, professionalism and exceptional cuisine for corporate dining and catering, in addition to superior support services such as facility management, building services, janitorial service and mail service.

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Education As recognized leaders in school foodservice management and hospitality, we aim to improve school nutrition by helping students make the connection that their diet can affect how they feel, look and perform. From tailored K-12 culinary programs and school cafeteria management to university dining services, we exceed expectations and satisfy each customer’s unique needs.

Healthcare and Senior Living We are at the forefront of dining, facility management and environmental services for the healthcare and senior living industries, serving hospitals, retirement communities and integrated healthcare systems with services that range from foodservice to patient transport and laundry service, helping to streamline the operations of these care facilities.

Sports and Leisure Our industry-defining service delivers creative food done right. We serve groups large and small, and strive for excellence from preparation to presentation. Our venue foodservice includes stadium concessions for all major league sports and extends to convention facilities, concert and performance venues, racetracks and legendary events.

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Facilities Services Compass Group is a leading provider of integrated facilities management, support services and data-driven technology innovations. We provide facility solutions in corporate, education and healthcare, where more than 60,000 associates maintain 1.9 billion square feet daily across more than 3,000 client locations. Leveraging the “Power of Compass,” subject matter experts share best practices, innovations and operational procedures to bring the best of the industry to our clients.

Purchasing From an extensive family of operating companies to unparalleled purchasing power, Compass Group offers its associates, clients and communities a rich network of relationships that make businesses better. With the nation’s largest purchasing company supporting Compass Group’s culinary and support services needs with procurement services that track today’s activity and tomorrow’s opportunity, we are able to serve our clients more efficiently, which makes our clients more effective.

Strategic Partners Creating more than a mutual benefit, we’re going further with intentional efforts that make a difference. We’re setting focused goals, celebrating milestones that matter and getting more done with our strategic partnerships. Learn how, together, we’re breaking precedents to venture beyond our core competencies. We do more than complement our partners – because we don’t improve in a vacuum, and we don’t innovate in silos.

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Insights and Analytics Powering strategy and customer experiences with data-driven insights, Compass Group’s data analytics team, E15, uses proprietary data and advanced analytical methods to ensure each client’s solution is tailored to their needs.

Innovation and Solutions Harnessing data insights, Envision Group develops retail, sustainability, wellness and space design solutions that drive commercial results while doing the right thing for people and the planet. Subject matter experts maintain an entrepreneurial culture that drives innovation, developing new business models while securing strategic partners.

Hospitality and Technology Through insights and innovation, Compass Digital drives digital transformation across the business by scaling solutions with proven impact. At the intersection of hospitality and technology is an exceptional user experience providing more choice and convenience for customers and operators.

Compass Group Canada became the market leader in contract foodservice and facilities management through a simple recipe: great people, great service and great results. This easy-to-follow recipe serves millions across the nation, from serving meals at school cafeterias, corporate cafes, hospitals and remote camps to routine cleaning and maintenance services at your workplace and airports.

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Humbled and Honored Compass Group has received a series of recognitions in recent years. We don't seek out these awards. Independent market research companies survey our associates, who rate our organization on a variety of criteria in a number of categories. Our people are the core ingredient in our family of businesses in the food, hospitality and support services industry – and they are the foundation of our success. Our associates will always be what's best about Compass! “Being recognized as a top-performing company is humbling,” said Cindy Noble, Chief People Officer for Compass Group North America, “and motivation to continue learning, improving and evolving.”

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Our Journey Giving Voice to Diversity, Equity & Inclusion

The engaging stories curated in this publication amplify the uplifting energy and tangible transformation taking place throughout Compass Group – the nation’s largest family of foodservice and facilities services companies. These stories emphasize our people-first approach. If you’ve enjoyed meals in ballparks and museums, or school cafeterias and corporate cafes, or hospital dining rooms and senior living communities, or even airport lounges, then you’ve probably dined with us. And if you’ve dined with us, then you have experienced the array of abilities and rich heritage of our talented people. We’re delighted to share their stories and partner with them as we continue developing and fostering an inclusive and equitable culture. Cindy Noble Chief People Officer Compass Group North America

Aleshia McMath Vice President of Diversity, Equity & Inclusion Compass Group North America