connected issue 90 by connected magazine

INSPIRING SUCCESS

ISSUE 90

The official magazine for Chamber members

ACCESS OVER £5M WORTH OF ONLINE RESOURCES THROUGH YOUR LOCAL LIBRARY PLUS. . . ALL THE LATEST NEWS FROM THE CHAMBER NETWORK

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this issue

CONTENTS

Chief Executive’s comment

Connect

BCC Global Annual Conference

Ely & East Cambs area news

Transform

Fenland area news

Protect

Huntingdonshire area news

10-11

Global

32-33

24 26-28

New Members Cambridge & South Cambs area news

Peterborough area news

Ask the Expert

Marketing Insight

14-18

Inform

Training

20-21

Guest article

Netwalking

22-23

Charity News

38-39

Events

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welcome from the

EDITOR

ISSUE 90 INSPIRING SUCCESS

The official magazine

for Chamber members

Welcome .... The Chamber welcomes new staff members. Vic Annells officially welcomes Laura and Zoe to the team on the next page.

TH OF ONLINE ACCESS OVER £5M WOR LOCAL LIBRARY YOUR RESOURCES THROUGH PLUS. . . ALL THE LATEST

ER NETWORK

NEWS FROM THE CHAMB

Chief Executive Vic Annells Editor Sadie Parr Published and Printed by

This month we are delighted to offer our guest article spread to The Cambridgeshire and Peterborough Business & IP Centre (BIPC) who offer a wide range of free services and support. Turn to the centre pages to find out how you can access over £5m worth of online resources. The British Chambers of Commerce held their first virtual Global Annual Conference last month. Read more about how this went on page 7.

Please keep sending your news are informative articles through. The next deadline is Wednesday 25 August for the issue landing in September. SADIE PARR s.parr@cambscci.co.uk

www.xlpress.co.uk Design Helen Dwyer Advertising Sadie Parr s.parr@cambscci.co.uk Membership Team Bren Coleman 01223 209811 Chamber contact details Clifford House, 2 Station Yard, Oakington, Cambridge, CB24 3AH Tel 01223 237414 Email enquiries@cambscci.co.uk Visit www.cambridgeshirechamber.co.uk @CambsChamber

• D IA RY DAT E S • JULY 2021

Meet the Neighbours, No Borders Networking

Rebuilding the Greater Cambridge Supply Chain post Covid

Customs Procedures and Documentation course

Cambridgeshire Chambers of Commerce @CambsChamber

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Understanding Importing course

Crossing Continents – Moving goods under Transit

Cambridgeshire Chambers of Commerce

Views expressed in connected are not necessarily these of Cambridgeshire Chambers of Commerce. Acceptance of advertisements does not imply official endorsement of the products or services concerned. Whilst every care has been taken to ensure the accuracy of editorial content, no responsibility can be taken for any errors and/ or omissions. The editor reserves the right to make amendments without notification.

AUG 2021

Garden Party, Cambridge

Incoterms 2020 training course

Meet the Neighbours Networking

Step by Step Understanding a Customs Declaration training course

comment from the

CHIEF EXECUTIVE

It is a pleasure to welcome Laura and Zoe to the Chamber team. Laura Ruaux joins as Projects Officer and PA from an early career in policy and business strategy at the University of Brighton. She will be responsible for supporting the local Chambers in their focus on member representation in bigger discussions, including lobbying local government and contributing to national policy consultations. Laura will also work to assist member organisations in maintaining awareness and understanding of major policy changes as they unfold. Laura will be working alongside me as my PA and also supporting Sadie Parr, Head of Marketing & Events, to provide high quality communications and updates to our members. Laura holds a bachelor’s degree in business management and a MSc in managing strategic change and innovation. Her areas of interest and expertise include higher education and supporting women and young people in career development and will sit on our Learning & Skills sector committee. Zoe McCabe Brennan joins us as Events Co-ordinator to plan and deliver our extensive events programme. She brings with her a wealth of experience having worked in the events team at St Neots Town Council. Zoe is passionate about organising memorable events for the business community and we look forward to her

bringing some new ideas to the events calendar. Working alongside our Head of Events and Marketing, Zoe will sit on our Sector group committees that are led by a committee of Chamber members. Together they will ensure the Chamber run events that combine expertise with local knowledge. In June we welcomed John Bridge into the office for our Chamber Board meeting where we officially announced that we have re-named one of our meeting rooms as the John Bridge Conference Room. This is a small token to recognise, and remember, John’s hard work and dedication to the Chamber over the last 17 years. We look forward to John utilising the Conference Room as he continues to work with us and focuses on new ventures and related projects.

VIC ANNELLS Chief Executive

Laura Ruaux

Zoe McCabe

John Bridge connected 5

We provide Chamber members with many opportunities to widen their network of business contacts – building connections, creating opportunities and maximising the benefits of being part of Cambridgeshire’s most vibrant business network.

CONNECT

NETWORKING OPPORTUNITIES

Networking is key to individual and company development. Businesses network to develop relationships with people and companies they may do business with now, and in the future. These connections help to establish rapport and trust among the business community.

The Chamber is planning its Autumn event schedule to provide many opportunities for members to widen their network of business contacts. If you would like to host an Informal Networking Evening at your premises please get in touch with Zoe McCabe Brennan, Events Co-ordinator, by emailing z.mccabebrennan@cambscci.co.uk. Informal Networking Evenings are free to attend and attract up to 30 delegates. You would need to have a space to accommodate networkers and provide refreshments if you do not have facilities for those attending to purchase a drink on arrival. Hosting an event allows you the opportunity to showcase the facilities you have available and promote the work that you do. These events will be taking place once a month, except December and August, in different areas across the county on specific dates. Please contact Zoe for further details and to register your interest. Please turn to page 38-39 to see our forthcoming networking events.

Coming soon: Chamber Finance Finder The Chamber Finance Finder simplifies and speeds up the funding process, matching members’ businesses with the right funding opportunities across loans, equity investment, grants and commercial mortgages. Register an account for free and within minutes, you could be matched to all available finance opportunities on the market, including the Recovery Loan Scheme (RLS). Check your eligibility and track your progress via the Chamber Finance Finder, with a team of experts readily available to support you throughout the process. Chamber members will also have access to several exclusive benefits, including: • Five days a week Chamber Finance Finder hotline • Free financial health check • Templates and tools to aid your application • Finance updates and alerts • Access to a finance newsroom. Keep an eye on the Chamber website and social media for this service going live. Chamber Finance Finder is just one of the partner offers that we provide as part of your membership. You can view all offers via the Member Benefits section of our website. – Chamber Roadside Assistance – Half Price International Shipping – Chamber Foreign Exchange – Chamber Primary Health Plan – AXA Health – Cloud Solutions. 6 connected

If you would like to discuss the benefits included in your membership please contact the Membership Team on 01223 237414. We can arrange a telephone call, virtual call or a visit to explain the benefits. The benefits are available to all staff within your organisation.

network and

CONNECT

BCC Global Annual Conference The British Chambers of Commerce 2021 Global Annual Conference, held virtually on 16-17 June, was one of the main events in the business calendar and was attended by high profile politicians, inspirational business leaders and the wider Chamber Network, including international representation from the Global Business Network. Both days features an impressive roster of senior political figures, Leader to Leader ‘In Conversation’ sessions, panels, interactive workshops and essential keynotes, exploring how we can restore confidence and build a more resilient sustainable future that supports businesses to recover, grow, invest and thrive. Speaker highlights from the two day programme included: • The Rt Hon Alok Sharma MP, President for COP 26 • Ben Francis, Founder of Gymshark • The Rt Hon Ed Miliband MP, Shadow Business and Energy Secretary, Labour MP for Doncaster North • HRH The Earl of Wessex KG GCVO, Chair of the Duke of Edinburgh’s International Award • The Rt Hon Kwasi Kwarteng MP, Secretary of State at the Department of Business, Energy and Industrial Strategy • Lisa Witter, Co-Founder and Executive Chair of Apolitical.

The Rt Hon Ed Miliband MP

HRH The Earl of Wessex KG GCVO

Ben Francis

Shevaun Haviland, BCC Director General

The Rt Hon Alok Sharma MP

Attended by hundreds of delegates from a vast range of different sectors, the British Chambers of Commerce Global Annual Conference continues to be a flagship event on the business events calendar – a must-attend event for business leaders, corporate affairs and public policy professionals. Clips from the 2021 conference are available to view on the conference website: https://www.britishchambers.org.uk/ events/annual-conference connected 7

As a Chamber member you have the power to influence key decision makers and play a leading role in tackling the issues that are preventing your business from reaching its potential, while an experienced team of lobbyists represents your interests in Whitehall.

Raise local issues affecting your business by joining one of our committees Chamber members help to shape the work of our Local Chambers and the events run by our Sector committees. We regularly invite new companies to be part these committees to ensure we are representing all sectors, size of business and geographical area. If you are interested in becoming part of a committee please email chamber@cambscci.co.uk and let us know the committee you want to join and why.

This committee will meet quarterly and will run events across the county to support those working in Health and Social Care. To get involved, please email z.mccabebrennan@cambscci. co.uk.

LOCAL CHAMBER COMMITTEES

Let us know how we could help support issues in your local area. You could join one of the following committees: • Cambridge & South Cambs • Ely & East Cambs • Fenland • Huntingdonshire • Peterborough • Stamford

SECTOR COMMITTEES

Photo by Priscilla Du Preez on Unsplash

How can we support your sector with events and awareness sharing. Join one of our existing Sector groups – your expertise is key. • Inspiring Women • Construction • HR & Recruitment • International • Learning & Skills

New Sector – Health & Social Care We are currently working with Jacqualine Moyo, Chamber Board member and Managing Director of Ness M Case Services, to introduce a new sector group that focuses on Health & Social Care. This is initially being developed with Peterborough companies and will then be rolled out across Cambridgeshire. We’re looking for businesses in this sector to join a committee to help shape the support and events that are required to help these businesses thrive. Suggested businesses include care homes, home care providers, NHS, supported living, physios, private hospitals and the local authority health service. 8 connected

Do you have suggestions for other Sector groups? If you work in a sector that you feel should be represented by the Chamber please let us know so we can take this to the Chamber Board for approval. Email chamber@cambscci.co.uk with your suggestions. Please indicate if you would be interested in being on the committee.

how to

To access these services please visit the protection page on the Chamber website or call our membership team on 01223 237414.

PROTECT

CHAMBER FOUR SERVICES

Only available to Chamber members ChamberHR – ChamberLegal – ChamberH&S – ChamberTax All these services are included with your Chamber membership:

ADVICE LINES • HR / Legal / H&S / Tax / VAT • Unlimited access • HR and legal lines are 365 days a year access

WEBSITE • 750+ free downloadable template documents • Knowledge Hub – loads of free info • Newsroom – articles keeping you up-to-date in HR and H&S developments

LEGAL EXPENSES INSURANCE

• Employment Tribunal cover – to cover legal fees and awards • £1,000,000 of cover • £100,000 per claim

NEED HELP WITH HR AND H&S COMPLIANCE?

All Chamber members are entitled to a free 1-2-1 review. For more information or to book your 1-2-1 review please email one2one@questcover.com

You may be asked for your Chamber membership number. If you don’t have this, please contact the office on 01223 237414 and ask one of the team.

Do you need guidance on HR matters? ChamberHR is an extensive source for HR advice and guides. Members can call the advice line or view the range of guides and download them.

Are you facing an Employment Tribunal? Dealing with a tribunal isn’t always straight forward and causes a lot of stress for an employer. The good news is that ChamberHR can help!

It is an employer’s responsibility to ensure their staff are not at any risk when they carry out their job. Understanding health and safety can be difficult but Chamber H&S can take the worry out of your hands.

With employment law changes occurring often, being abreast of these changes is crucial. Through ChamberHR you can keep up with all the employment legislation updates that you need to know.

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We’re your gateway to international trade, providing a unique combination of expert knowledge, essential documentation and the business connections needed to capitalise on new market opportunities overseas and succeed in a global marketplace.

International Trade News Customs Declarations Services From 1 January 2021, UK companies trading with the EU are required to complete Customs Declarations whether you are exporting to or importing from the EU27. A report from the National Audit Office in November 2020 indicated that customs declarations are expected to go from 50 million to around 270 million per year. ChamberCustoms is a customs intermediary with direct links to all sea, air, rail, road ports and terminals in the UK. We are ready to help you keep control while we do the hard stuff, and always acting in your best interests every step of the way. Cambridgeshire Chambers of Commerce delivers customs agent services for UK importers and exporters, of all sizes, in every region of the United Kingdom. With our extensive knowledge, reputation and first-class service in facilitating international trade, we can take the hassle out of your hands when it comes to exporting and importing goods. The service is offered direct to UK businesses and through UK freight forwarders, ensuring that customs clearance is accurate, timely and avoids additional costs through delays or errors. With direct links to the HMRC Customs handling system and all inventory linked ports, we can ensure that your goods, no matter where they enter or leave the UK, will be cleared for onward transportation smoothly. We can help you keep your time sensitive supply chains, moving efficiently and economically. We offer: • A high level of compliance and assurance for customers • Confidence on tariff and data entry to remove fiscal risk; backed by the technical expertise • A wealth of international trade experience and expertise.

INTERESTED IN USING OUR CUSTOMS AGENT SERVICES?

DO WE NEED TO BE A MEMBER OF THE CHAMBER FOR USING YOUR CUSTOMS AGENT SERVICES? No, however, due to demand we are giving priority to members and/or export documentation customers.

WHAT ARE THE COSTS ASSOCIATED TO YOUR CUSTOMS AGENT SERVICES? Please register your details and a member of the team will confirm these. The costs vary depending on the number of declarations you will be making.

WHAT KIND OF REPRESENTATION DO YOU OFFER? We only offer direct representation. If you wish to understand the difference between acting directly or indirectly, please refer to the UK Gov Guidance https://www.gov.uk/guidance/appoint-someone-todeal-with-customs-on-your-behalf

ARE YOU ABLE TO HELP US WITH T1 (TRANSIT) DOCUMENTATION? Yes. We are able to offer this service. Contact a member of the international trade team for further information on how to get set up to do your customs entries and T1 transit entries. Telephone 01223 237414 or email internationaltrade@cambscci.co.uk

WHAT IS YOUR CURRENT TURNAROUND TIME? Should we receive all the required information to complete your declarations, we deliver within one-two business days. If information is missing, then delays should be expected.

WHAT ARE THE SERVICE HOURS FOR YOUR CUSTOMS CLEARANCE SERVICE? Monday to Friday from 9.00am to 5.00pm.

Photo by John Simmons, Unsplash

Contact the International Trade team on 01223 237414 or email customsdeclarations@cambscci.co.uk and a member of the team will provide you with all the information to get you started.

Frequently Asked Questions

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extend your

GLOBAL REACH

Exporters in the East of England benefit from record levels of government support UK Export Finance (UKEF) publishes its annual results for 2020-21, which show the government provided record levels of support for UK exports. • SME exporters in the East of England secured nearly £25 million in overseas sales with UK governmentbacked financing • Cambridgeshire firm won £15 million renewable energy contract • UKEF provided £12.3 billion in support for UK exports, supporting up to 107,000 UK jobs UKEF’s annual report and accounts show the government’s export credit agency provided major backing for exporters in the East of England throughout the pandemic. UKEF’s support unlocked millions of pounds of exports for smaller businesses in the region. Through working capital guarantees and export insurance support for local businesses in the East of England, UKEF enabled £25 million worth of overseas sales to go ahead. One company supported by UKEF in the last year was Cambridge Vacuum Engineering (CVE), which obtained £15 million worth of funding for three clean growth projects. UKEF support enabled them to dramatically reduce the installation costs of the world’s largest offshore wind farm in the North Sea. CVE required financial support to support the development of high-tech welding technology, to reduce the cost of the wind turbine foundations by up to 25 per cent. UKEF committed in December to ending support for new fossil fuel projects overseas, aligned with the Prime Minister’s ‘Ten Point Plan’ for a Green Industrial Revolution. As part of this commitment, Minister for Exports, Graham Stuart, announced on 23 June at the International Trade Select Committee, that UKEF has created a new Renewables,

Energy and Carbon Management underwriting team of 20 staff to ensure UKEF has the resources necessary to transact increased volumes of business across sectors like wind power, solar, green hydrogen, tidal, grid resiliency and decommissioning, as well as developing relationships across these sectors to maximise the UK supply chain’s participation in international projects. David Evans, Finance and Accounting Director at CVE, said: “Even though our export order book has been full of orders from the US and India, the economic disruption that has been caused by the Covid-19 pandemic has made it difficult to get all of the finance needed from our bank. “UKEF’s guarantee will allow us to deliver contracts with clients around the world and deliver on this project.” Minister for Exports, Graham Stuart, said: “UKEF stepped up when its help was needed most. Coronavirus put the UK in its most economically challenging position in decades. UKEF has been central to the government’s response and provided £12.3 billion in support of UK exports – the most in 30 years. This backing helped our nation of exporters keep selling to the world through this pandemic. “We are opening up the world’s fastest growing markets through the trade deals we are negotiating so that the UK can recover as quickly as possible from the pandemic. Thanks to the talent and dedication of UKEF staff, companies can now make the most of our ambitious trade policies. With a dedicated clean growth lending facility and the new Clean Energy team I’m announcing today, UKEF will help the economy grow back stronger, fairer and greener.” Local exporters who want to know more about UKEF’s support are encouraged to contact their local Export Finance Manager, Richard Hill, on customer.service@ ukexportfinance.gov.uk or visit https://www.gov.uk/ government/publications/find-an-export-finance-manager

Photo by Tyler Casey, Unsplash

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ask the

EXPERT

Construction Delays – Material Shortages Due to Covid-19 some SME builders are already struggling to purchase essential materials, like timber, cement, and roof tiles, as readily off the shelves. WHAT CONTRACT PROVISIONS SHOULD BE CHECKED?

With material shortages and price increases currently affecting the construction industry, Arbicon warn of the importance for Contractors, Subcontractors and Building Employers to check their construction contract provisions and protect themselves against the impact of Covid-19. The Construction Leadership Council has recently warned that cement, some electrical components, timber, steel, and paints are all in short supply, citing “unprecedented levels of demand” that are set to continue “for the foreseeable future”. The present material supply problems stem from several factors, the most notable being that construction industry projects have surged since lockdown began easing, leading to a high demand for materials and price increases. As both demand and prices rise, many in the construction industry will be negatively affected. The BBC reports that

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Clauses should be examined in existing fixed price contracts, checking any entitlement to price increases. Those parties entering new contracts should consider the inclusion of such clauses. Be aware of the current supply and pricing issues when negotiating new agreements, ensuring the prospective contract adequately captures the risk allocation between the parties, including any material related delays or cost increases. Review prospective contractual terms pertaining to delay and loss arising from material shortages or Covid-19. If not adequately captured, consider the benefit of introducing clauses that expressly set out the risk allocation for such delays and losses. WHAT PROTECTION IS THERE AGAINST PRICE INCREASES? Fluctuation provisions allow for prices within a construction contract to be adjusted to account for changes in the price of materials, plant, and labour, with adjustments typically made on set anniversaries and in line with inflation or published indices.

WHAT IS THE ENTITLEMENT TO AN EXTENSION OF TIME? Check contract terms to ascertain the entitlement to additional time for delays. Where permissible, the delay, or risk of delay, should be notified as soon as possible and an extension of time applied for. A successful extension will protect against delay damages, and the contractor may also be entitled to claim for the financial loss and expense suffered. It is vital that records of both the intended cost and time, and the actual delay and costs are documented to demonstrate the delay or loss claimed was actually suffered. HOW SHOULD A CLAIM BE NOTIFIED? The provisions of the applicable contract form will stipulate the process of notifying a claim for time or money. Correct notification of a claim is often a condition precedent to entitlement, which can be lost completely if the notice is not served correctly and within a specified timescale. The failure to properly protect against the impact of Covid-19 and material shortages could lead to the contractor taking the risk of the delays and resultant costs, significantly impacting cash flow and financial standing. For detailed advice and assistance on your contractual rights, please contact Arbicon: 01733 233 737, advice@arbicon.co.uk, www.arbicon.co.uk

SUPPOR T G O L D H A Y C O M M U N I T Y C E N T R E

B E COME A C ORPORA T E P A RTNER REGISTERED CHARITY NO. 1171389 (CIO)

Family Voice supports and empowers parents and carers of children and young people with disabilities. Corporate partners have helped us in various ways such as: Helping to decorate our community hall Assisting during trips & activities Giving invaluable advice and training Providing us with much needed supplies Cash and goods donations We couldn't do it without the help of businesses like yours.

Chamber membership provides access to key information, expert advice and legal protection, enabling you to stay informed, legally compliant and free to focus on what you do best – building your business.

REMOTE ACCOUNTANCY AFTER LOCKDOWN As we near the end of lockdown restrictions, businesses across the economy are reevaluating how they’d like to work in future. After a year in which people have been encouraged or required to work from home if they can, the relationship between workers and workplaces has transformed. Official figures show that 47 per cent of workers across the country have been working from home, and commentators are predicting that many will continue to do so - either in part, or entirely - long after the obligation to do so ends. There are many considerations which employers and employees need to consider; ranging from the impact different arrangements may have on mental health to productivity and team dynamics, but how will it affect accountancy and business advice services in future?

accountancy, tax and business advice to HR, IT, legal and probate services. Some of our most senior team members share their experiences of how remote working has worked for clients.

expectation. But the last few years have seen advisors and clients adopting more and more systems and practices which make face-toface, in-person working less of a requirement and more of an optional preference.

A break with tradition

Back in 2019 when the first phase of Making Tax Digital was soon to come into force, many predicted that it would take years for businesses to adapt to cloud accountancy and remote systems, let alone embrace it. Post-pandemic, remote working has taken over.

“Before the pandemic, regardless of the fact that Duncan & Toplis was able to conduct meetings remotely, and had been doing so for International work for some time, all parties generally preferred an in-person meeting as that has always been ‘the tradition’”, explains Matthew Appleyard of Duncan & Toplis. “The pandemic has required both the profession and clients to break from tradition and embrace a remote system model”, he continues.

As the Making Tax Digital deadlines approached, some clients seized on it as a chance to streamline their services so that more could be achieved in less time through remote accountancy services, but most preferred face-to-face, in person services; even if it was simply for the purpose of looking someone in the eye and shaking their hand.

At Duncan & Toplis, we work with more than 12,000 businesses and individuals with a wide range of services including

Not long ago, face-to-face meetings and site visits were a necessity; printed paper documents needed to be examined, shared and signed, and, of course, it was a cultural

Alistair Main

Kay Botley

Kayleigh Williams

Kevin Edwards

Matthew Appleyard

Tara Bellamy

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This will undoubtedly play a role in determining how the balance is struck

learn and

between remote and in-person services going forward explains Duncan & Toplis director and head of healthcare, Kay Botley: “For our more regular services such as monthly/quarterly bookkeeping, VAT support and computer system training and support, working remotely has proved to be more efficient. There is also the environmental benefit of less travelling. Remote meetings have proved very successful and these will continue for any short ad-hoc meetings clients require, making us even more accessible. For annual client meetings, the feedback has been that clients would like these to be in person again when possible. I believe face-to-face meetings do create a stronger bond to secure a long lasting relationship and I look forward to seeing my clients again in person.” Prior to the pandemic, we, along with many other employers, also embraced remote working as a way to enable more flexible working for our team and to support a healthy working culture and work/life balance. This was very well received by a minority of team members and many more appreciated the opportunity to work remotely if they needed to.

However, as many sectors of the economy have discovered over the last year, not all jobs lend themselves to remote working. While many of our clients have quickly adapted to remote services and they appreciate many elements of it, we understand that most clients would generally prefer more in-person meetings going forward, particularly in sectors like manufacturing where workplaces are essential. And this also suits the way we can support these sectors. “As head of manufacturing and engineering, I personally prefer to get out and about and have factory tours as this really helps with some of our work on tax projects such as R&D tax credits and capital allowances”, said tax director Kevin Edwards.

INFORM

and drawbacks of each way of working and so a balance between the two is almost certainly the best way forward,” said director, Tara Bellamy. “How that balance is positioned depends almost entirely on client choice. While remote working has not worked for some clients, others have loved the remote approach and will choose to keep this way of working.” “Several clients I have dealt with since the pandemic started have said that they would now prefer a video conference over the traditional in-person meeting” said Matthew Appleyard. “It has the benefit of avoiding the need for significant travel and it can therefore allow both parties to ‘get on’ with the rest of their day shortly afterwards.”

Now, we’re all looking toward the future when we’re able to move on from the pandemic, but the question is: When we are able to choose to go back to normality, will we go back to the way things were?

Alistair Main, director and head of assurance, agrees: “It will be completely dependent on the clients’ needs and wants. If they have struggled to work remotely, or even if they just want us to work in-person then we will do so. However, remote working will be offered to the majority of our audit clients and I’m sure many will prefer that going forward.”

“One thing we’ve learned over the course of the pandemic is that there are advantages

Kayleigh Williams, Head of Business Services at Duncan & Toplis

The way we’ll work in future

Review your processes Do you sit down and review how you complete a task, and if it is relevant or not? You should, you might find you are spending time completing a task which does not need completing or it could be completed quicker with a few changes. Going into a business it can be easy to see what can be done, when inside your business it can be challenging, because the pressing thing is to get it done, and move onto the next task. Hopefully, the following can help, based on our experience. Let us take a simple task of entering purchase invoices. You receive an email with an invoice, you open that invoice and print it, walk over to the printer, pick the invoice up, walk back to your desk, enter the invoice onto your accounting software and file the invoice away. Straight forward, and what most businesses will do. It will potentially take a minute or so to complete the whole task. What if I said this can completed quicker, saving time and money?

The alternative process, you receive the invoice, open the invoice, enter the invoice on the accounting software and either attach the invoice to the software, or file the email under the supplier’s name. The number of steps in the process has reduced and will likely take approximately 30 seconds. We have now saved 30 seconds of time, if you enter 50 invoices a month that is 25 minutes saved, which can be spent on potentially more interesting tasks. We also save money, and the environment by not printing that piece of paper. Money saved it the paper, ink, and electricity, this might not be a lot, but over the course of a year it will add up. Over a year you will save 300 minutes and save maybe a ream of paper. All very positive. You may now be asking, but HMRC need paper copies, this was maybe true once, but HMRC say that records can kept on paper, digitally or as part of accounting software. We have a choice, you may prefer a paper copy, and that is your choice, but

if there is a possibility to save time and money, I prefer to go down that route. I used to complete a sales analysis task for one of the first businesses I worked for, and I never understood what the information told me, or what it was used for. I was new and continued to complete this task for a couple of months. Then one day I questioned why I was doing it, and the Finance Director responded that it was not used for anything and not needed. I then asked if I could stop completing the task, to which I got a yes, then I ask about other tasks, some were relevant some were not. My point is ask, “Because we have always done it this way”, does not mean it has to continue, if you feel like a task is not adding value, or is not needed ask the question. If it is not needed, stop doing it, focus on something more important and business critical. If you want to find out more or want to talk through any of this contact GMS Accountants. connected 15

The M word – and how to tackle the hot topic in the workplace When it comes to subjects to shy away from in the office or workplace – the menopause will more than likely be at the top of the list for many.

“However, these can be real scenarios which many women find it difficult to talk about, for fear of being ridiculed or not taken seriously.

Conversations about hot flushes, sleep deprivation and anxiety attacks, some of the symptoms associated with the condition, are difficult and embarrassing; and as such makes the menopause a taboo subject between employer and staff.

“While every workplace has to recognise and act upon the legal rights of women in pregnancy, the menopause is a seldom-discussed workplace matter, and yet it’s something that affects hundreds of thousands of women every year.”

Menopause is a hot topic, and many professional women are now suffering in silence due to home working. Peterborough-based recruitment firm Anne Corder Recruitment is leading the call locally for a better understanding and management of menopause in the workplace. Anne Corder said: “For many women in the workplace impacted by the effects and symptoms of the menopause, it can be a lonely and embarrassing time in their life. Not everyone wants to share their feelings of anxiety over meeting a new client or talk about the hot flushes felt while presenting to members of the company board.

“After all, many of these members of staff may have been with the company for many years. We would really encourage line managers to keep the lines of communication open and empathise with what is effectively a health condition.”

Menopause typically affects those aged between 45 and 55. Recent studies show that the 50-60 age bracket of those in employment is the fastest growing age group, in part a result of the trend towards an a geing population. Research has also shown that lack of sleep and other symptoms can also lead to sickness and absenteeism, impacting not only on the individual, but the company as a whole. Anne added: “Employers can take steps to ensure that women going through the menopause continue to feel valued and supported.

Are Cambridgeshire employers really ready to welcome back staff to the workplace? The “work from home” order for office workers expires on 19 July. By then, employees in most other job roles will already be back. With many office-based roles lending themselves to remote working though, to what extent will a return be embraced by workers? Caroline White, Director from The HR Dept Cambridgeshire and North Herts says: “Although we are approaching the stage when staff are allowed back in the office, the pandemic has shown us that a degree of remote working does work for many businesses. Therefore, the first questions to ask are: who is coming back and for how much of the time? “It is clear that there is no single right answer. Among big businesses for example, Facebook has proclaimed that staff in eligible roles wishing to work from home can do so indefinitely. Conversely, Goldman Sachs has dismissed the idea of permanent remote working, arguing that it’s not appropriate for a company with an innovative, collaborative apprenticeship culture. 16 connected

“The final decision will come down to you as the employer, and be based upon the needs of the business, the health and safety risk assessments, and also, I’d strongly advise, taking into account staff sentiment, which may not be uniform. Some may have genuine anxiety about returning to work. Others may be desperate to get out of the house.

“You may find that now is a good time to review your premises. Are they the right size for your post-pandemic workforce? Can you easily make them Covid safe? Does the location make for an easy commute? Do they offer an inspiring environment where people actually want, rather than are required, to be?

“Understanding the reasons for their preferences will help. Modifying your plan where appropriate will create goodwill by showing that you care. For example, if a worry about using public transport during rush hour is the problem, allowing flexible start and finish times or introducing a cycle to work scheme may be a positive path forward in easing the way back.

“If you are going to carry on with remote or hybrid working, pay attention to how it impacts your company culture. The good news is that with so many digital channels available for connection and fostering a good culture, you should find the mix that is right for you. It will take thought and effort to implement well. There’s truth in the adage ‘Out of sight is out of mind’ though, so be careful that your culture doesn’t deteriorate without your realising it.

“Some businesses are implementing a full on-boarding process for staff returning after months of furlough, like the programmes normally reserved for new hires. In one survey of tech businesses, this was found to reduce the proportion of returning employees feeling anxious from 55 per cent to 28 per cent.

“One thing’s for sure, the quicker Cambridgeshire employers can identify the right long-term approach for them and plan towards a smooth transition, the more successful they will be.”

learn and

INFORM

Ransomware – How to avoid it and protect yourself We often hear about ransomware from colleagues and in the media, but what is it? Ransomware is a type of harmful software Cyber Criminals use to stop you accessing your own data. Cyber Criminals will threaten to publish your personal data (in many cases publicly) and to gain access again, you will need to pay their ransom. The most common ransomware attack is through a download via an email attachment. Once the software enters your network, the download launches the ransomware program which attacks your

system. Then it will replicate itself, search through your documents and encrypt the contents so that you cannot access them. There are many steps you can take to protect your data; here are just three of them: Firstly, ensure you have good anti-virus software on your device and that it is up to date. Secondly, keep good backups of your data in three different places. Thirdly, do not open any email attachments that look suspicious. These are just a few precautions you can take to protect your company’s data. If you are in need of IT support, please email ask@cambridgesupport. com call 01223 901900 or visit www.cambridgesupport.com

ACCESS TO FUNDING The Skills Support for the Workforce Programme is here to help employers train new recruits and help them develop the skills that your business needs. Employees enrolled on the Kickstart scheme are eligible for funded training and we also offer training and qualifications for your existing workforce. The programme is co-financed by the Education & Skills Funding Agency and European Social Fund which means many of the courses and qualifications on offer are free for you to take advantage of. Visit the Skills Support for the Workforce website for more information https://bit.ly/3w4jDK9

Need help with Customs Declarations? Need help with Customs Declarations?

Give Cambridgeshire Chambers of Commerce a call on Give Chambers of Commerce a call on 01223Cambridgeshire 237414 and speak to the International Trade team 01223 237414 and speak to the International Trade team Half Page CUSTOMS.indd 1

27/06/2021 15:43:21

Digital connectivity will pave the way for a new era in healthcare

Years from now, when we reflect on the millions of healthcare professionals that rose to the challenge to fight COVID-19 with bravery, dedication and courage, will we see the pandemic as a turning point when healthcare truly embraced a digital transformation? COVID-19 has become a catalyst for change in many ways, accelerating digitalisation across the board. We’ve seen email, telephone and video consultations replace face-to-face appointments and an explosion in the use of healthcare apps and web platforms to check symptoms, stay informed and find new ways to keep fit and healthy. GP practices and hospitals in Peterborough and indeed, nationwide, have adapted with incredible agility to provide crucial services, from remote diagnosis and treatment to symptom tracking and online test booking. This has made many services more accessible and more efficient than ever before, even for the most remote or vulnerable of patients. But is our infrastructure up to the challenge of further digitalisation across the entire health service?

FULL FIBRE – A FOUNDATION FOR DIGITAL TRANSFORMATION The more widely available full fibre is, the easier it will be for this momentum towards a digital transformation in healthcare – hence why the Government has made levelling up connectivity across the country a key part of its ambitions. With the UK set to have 80 per cent of the country covered by gigabit-capable broadband by 2025, now is the time for those within the healthcare industry to start thinking about what this could potentially unlock for them in the form of new digital services. Innovation in this space is already unlocking many new insights into healthcare, making it possible to develop therapies and approaches that could strengthen health and care services in the face of perhaps more, as yet, unknown challenges. 18 connected

Harnessing analytics, for example, is already proving invaluable in the diagnosis and treatment of various cancers, while data platforms have allowed for rapid research into the spread and risk factors associated with COVID-19. Governments and local authorities in a growing number of countries, including South Korea, have used analytics to trace the contacts of people infected with the virus. Closer to home, the Newcastle University Urban Observatory has used sensor data to identify bottlenecks where social distancing cannot be maintained, understand how citizens adapt as restrictions are imposed or lifted and ultimately, prepare for future crises. Using digital healthcare tools and data as a preventative tool has potential applications on a much grander scale – even to identify and quash future pandemics.

BUILDING A DIGITAL FUTURE At CityFibre, we’re hard at work to bring full fibre to towns and cities across the UK. We know that change is constant, and that what we rely on today in terms of infrastructure will not be sufficient in the decades, years, even months that lie ahead. The UK Government’s current aim is for every NHS hospital, GP practice and community care service to gain access to full fibre broadband as soon as possible and there are a several towns and cities across the UK, just like Milton Keynes University Hospital (MKUH), which we have already helped make the switch. Ultimately, we want full fibre to be the standard communications infrastructure across the UK; not just for public services, but for citizens and businesses too. This will be a critical element in ensuring communities across Peterborough can use online health services effectively and that the shift to digital healthcare reaches its full potential. To find out more or register an interest in the service go to cityfibre.com/east

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BIPC

Access over £5M worth of online resources through your local library Starting or running a business can be an exciting and rewarding experience, but it can also be extremely challenging. You may require support to help your venture thrive but be unsure where to turn. The good news is that help is at hand. The Cambridgeshire and Peterborough Business & IP Centre (BIPC) offers a wide range of free services and support, which has already assisted over 700 entrepreneurs. The Centre is part of a national BIPC network founded by the British Library, with public library partners across the country. The British Library is expanding the network from 14 to over 100 regional and local libraries including new local Centres in Ely, Huntingdon and Wisbech. These new Centres will build on wider support already available at Cambridge Central Library and Peterborough Central Library. Offering vital insights, confidential advice and access to free resources, training and events – both online and in-person – the BIPC can help you imagine, start or develop your business. Wherever you are in your business journey, it’s important to stay informed about your market so that you can continue to offer something that customers want. We provide access to over £5M worth of resources that can help. The network’s resources include: • Online market reports from top publishers • Company data for over 144M UK and global companies • Start-up books and business directories • 700,000 historical annual reports • Over 60 million patents available for you to access. These can help to answer some of the following questions: • How has Covid-19 impacted my customers? • Is there demand for my product or service? • What are my competitors doing? • Have my customers buying habits changed? • What funding is available for my business? The Cambridgeshire and Peterborough BIPC provides free access to the following resources: COBRA - a complete business reference adviser providing critical business facts, compliance and trading details covering hundreds of small businesses. EMIS - a comprehensive information platform with over 25 years of experience as provider of emerging markets intelligence. Euromonitor Passport - a global market research database providing insight on industries, economies and consumers worldwide. GRANTfinder - Europe’s leading and most advanced grants and policy database, bringing together funding opportunities and related policy across the UK. IBISWorld - provides easy-to-read and comprehensive analysis on over 400 UK industries. Kompass EasyBusiness - provides detailed and up-to-date business contact information. 20 connected

Mintel - As the world’s leading market intelligence agency, Mintel’s analysis of consumers, markets, new products and competitive landscapes provides a unique perspective on global and local economies. NewsBank - helps explore diverse perspectives and stay informed. Features a wide variety of credible, vetted news sources from more than 200 countries. All resources require the user to sign up to a free library card membership via their library (either Cambridgeshire Libraries or Peterborough Libraries). Councillor Tom Sanderson, Chair of Cambridgeshire County council’s Communities, Social Mobility and Inclusion Committee, said: “The BIPC offers free proven advice which can make a vital difference. If you’re an entrepreneur or thinking of starting a business, you really have nothing to lose by contacting them.” Councillor Steve Allen, Deputy Leader of Peterborough City Council and Cabinet Member for Housing, Culture and Communities, added: “Over 700 local entrepreneurs have already benefitted from the invaluable support offered by our local BIPCs. They offer unique and valuable resources which can help a business get off the ground and thrive.” For more information on the Cambridgeshire and Peterborough BIPC visit https://www.cambridgeshire.gov.uk/bipc

guest article

BIPC

Case study I started my business, Very Craftea, in January 2017. My business sells craft kits and loose leaf tea with a focus on conscious sourcing and sustainability. Our mission statement is: “Very Craftea exists to help all people create moments to feel comforted and included, by curating the best products, accessible to everyone without compromise ever.”

The company databases are like gold dust - you can search businesses from all over the country based on industry, location and turnover including documents on future trends in different niches. I couldn’t believe that I had access to this valuable information for free. I even posted on Instagram about it to raise awareness.

I then met a member of library staff at a business event who told me all about the facilities and the company databases, which really interested me. I couldn’t believe all this was available for free!

After the uncertainty of last year, having access to these incredible resources, the services from the library staff and corporate partners, I believe a lot of businesses would have been able to pivot, look for additional revenue streams, or keep trading with greater success. I know that not being able to access these services during lockdown slowed the growth of my business, so I can’t wait to get back in to access it all again soon.

The first time I went to the centre I was nervous. I was still new to business - but I needn’t have worried. One of the staff booked me in and showed me to the centre. I was shown how to use the company database system, along with a step by step written guide.

If you want to find out more on me and my business, please feel free to connect with me. My website is www.verycraftea.co.uk and you can find me on Facebook, Twitter and Instagram as Very Craftea.

I found out about the BIPC via my mum who volunteers at the Peterborough Central Library - she saw their leaflet and suggested I paid them a visit.

BIPC are hosting a free webinar to support Chamber members to access these free resources:

Access over HOW DO I RESEARCH MY MARKET? £5M worth of Tuesday 28 September, 10.00-11.00am onlIne resources Access over £5M worth of resources to help you research or Market reports, company data, historical annual reports and patents

Natalie Taylor Founder of Acacia Facilities

better understand your market before starting or growing your business. Register here https://www.eventbrite.co.uk/e/161081445941/ or follow the link on the Chamber website on the event pages. connected 21

chamber supports

CHARITY

Let’s colour St Neots every shade of the rainbow for our local hospice That’s the message from big-hearted volunteers as they work to bring the first-ever PaintRush in support of Sue Ryder St John’s Hospice to St Neots in Cambridgeshire this summer. The 5K family friendly ‘full of colour’ outdoor fun run, supported by Cedabond, will take place at Riverside Park on Sunday 15 August. It’s being organised by volunteers to help raise vital funds so Sue Ryder St John’s Hospice can be there when it matters for local families from across Bedfordshire and Cambridgeshire. Joanne Landucci, Senior Community Fundraiser at Sue Ryder St John’s Hospice, added: “The Coronavirus pandemic has had a devastating impact on our charity’s funding. Over the past year, our fundraising events have been cancelled and our shops had to close several times. We remain heavily reliant on voluntary income from our incredible supporters and from fundraising events like PaintRush. “As lockdown restrictions ease and the roadmap out of the pandemic continues, we’re really pleased that fundraising events are getting the green light again. We can’t wait to see the first ever PaintRush in support of Sue Ryder St John’s Hospice come to Cambridgeshire. It will raise vital

funds for families needing our expert and compassionate palliative care and bereavement support. “We’re thrilled to have such a fantastic group of big-hearted volunteers making this happen, with the kind support of Cedabond. One of our Sue Ryder sister hospices has held PaintRush events and feedback from the participants is that it’s a one-of-a-kind, feel good event for all the family. “Enjoy a day full of colour and raise vital funds to help us continue to be there when it matters most - filling someone’s last days with love.”

Starting and finishing at Riverside Park in St Neots on Sunday 15 August, there will be a vibrant and fun warm up and atmosphere. Attendees can run, jog or walk the 5K route dotted with paint throwing stations. Tickets cost £18 per adult and £13 per young adult (12-17 years). With the event expected to be extremely popular, PaintRush participants are urged to sign up early to avoid missing out. For more information and to register online, visit: http://sueryder.org/events and click on ‘Sue Ryder St John’s Hospice PaintRush 2021’.

Kevin Clements named EACH Director of Fundraising joins EACH from a similar position at national youth homelessness charity Depaul UK, having previously helped drive fundraising for the Suffolk-based St Nicholas Hospice Care, Animal Health Trust, Suffolk Mind and Sue Ryder in Suffolk and Cambridgeshire. Kevin said: “EACH is a cause close to me for a few reasons; firstly because I’ve seen the amazing care that was provided for some friends of mine a few years ago, but also, as a professional fundraiser, it’s such an undeniably worthwhile cause in our region. I’m really delighted to be on board.

The new Director of Fundraising for East Anglia’s Children’s Hospices (EACH) has wasted no time in proving his dedication to the cause by signing up to run the Cambridge Half Marathon. Kevin Clements, from Woodbridge and educated at the University of East Anglia, 22 connected

“Having just started working for this brilliant organisation, I’m looking forward to leading my fabulous fundraising team and challenging myself by doing the Cambridge Half Marathon. I’ve never done a half marathon before, so this is going to hurt! Everyone’s support of EACH is hugely appreciated and especially important at the moment

as we recover from the global pandemic.” Cambridge Half Marathon takes place on Sunday 17 October. To sponsor Kevin go to www.justgiving.com/kevin-clements7. Kevin takes the reins from Acting Director of Income Generation Ian Nicolson, who returns to his role as Director of Retail. Phil Gormley, EACH Chief Executive, said: “I’m delighted Kevin has joined us. He comes with significant skills and experience in the charity fundraising sector, and will lead and drive our fundraising ambitions to even greater heights. “We have forecasted a deficit throughout the pandemic and this remains the case for at least the next 12 months. We face difficult, but not unsurmountable challenges, and with new energy and experience coming in, and that which I know already exists among colleagues, I’m very positive about the future of EACH.”

KEEP CONNECTED #ChamberNetwork

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30/05/2021 15:49:12

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Meet Cambridge forms new partnership to support hybrid and virtual events The official venue-finding service for Cambridge and the surrounding area is expanding its support for clients and venues, with a specialist service focussing on delivering hybrid and virtual events. Meet Cambridge is teaming up with Opening Doors & Venues Limited (OD&V) to offer event organisers a comprehensive service to manage meetings and conferences which incorporate in-person or virtual attendance. OD&V, based in the West Midlands, has a first-class track record as a professional conference organiser, including digital events, and celebrates its 21st birthday this year. With the status of many international events uncertain and likely to remain so for a while, companies are taking the decision to adopt either a hybrid model where local delegates can attend and others further afield can participate virtually or a fully virtual meeting.

“Switching to a different format can be daunting for both organisers and venues and being able to tap into OD&V’s significant experience will ensure the event is delivered in a highly professional way. This includes using specialist software platforms to provide elements such as networking and e-poster exhibitions.

The new partnership complements Meet Cambridge’s existing event management service, provided through an agreement with Suzy Howes & Associates limited (SHA).

“We are delighted that over the next few weeks, Rose Padmore and the team at OD&V will celebrate its 21st birthday with a hybrid event for our venues in Cambridge to mark the occasion.”

Judith Sloane, Head of Meet Cambridge, said: “We have listened to both client and venue feedback and are delighted to be able to offer not only these new services from our collaboration with OD&V, but also enhance the existing expertise we have with SHA. This means we can now provide support for in-person, hybrid and virtual events or indeed any combination.

Rose Padmore, OD&V Founder, added: “Having collaborated with the Meet Cambridge team over the last seven years, we are thrilled to now be partnering in an official capacity. Conversations are already taking place around us dovetailing our services with SHA to deliver a virtual conference in Spring 2022, and we are very much looking forward to working together.”

Rowan welcomes new CEO Miss Scott was the standout candidate in a very strong field and the unanimous choice of the interview panel. Rosalind Morgan, Chair of Trustees, said: “Rowan was blessed with a large number of high-quality applicants for the role and Rachael emerged from an extremely strong shortlist of three at the end of a rigorous interview process.

Rowan, the Cambridge charity that supports learning for disabled adults, has appointed a new Chief Executive Officer. Rachael Scott takes up her position in September, moving from Macmillan Cancer Services where she was Strategic Lead. 26 connected

“Personally, I am really looking forward to working with Rachael as we all strive to take this wonderful charity to the next level.” Miss Scott said: “I can’t wait to get started at Rowan and I am really looking forward to joining the team. Everyone I met during the interview process was so enthusiastic and motivated by Rowan and I am excited to see what we can achieve

together in the next chapter of Rowan’s story.” Miss Scott has held a variety of jobs within the health and social care sector, working for the likes of Kidney Research UK, the Terrence Higgins Trust, Mencap and Cambridgeshire County Council. Academically she is well qualified for her role, undertaking a doctorate in health and social care management, having a Masters in youth, health and community development and a Bachelor’s degree in psychology. She also did post-graduate training in childhood education and teaching. As a volunteer Rachael is chair of ActivLives, a charity that aims to keep people active, connected and involved with their local community through accessible exercise and social activities.

news from

CAMBRIDGE & SOUTH CAMBS AREA

DOMINO RUN CLUB GOES THE EXTRA MILE FOR CAM SIGHT A team from a Cambridge company has completed a sponsored run to raise funds for a regional charity that supports people across the county who live with low vision and blindness. Thirteen members of Domino’s Run Club set the challenge to achieve a collective total of more than 100 miles in aid of Cam Sight, with participants able to run in small groups or remotely. On the day, the team exceeded its target by completing 142 miles, and with match-funding from Domino’s Charities Committee, raised a total of £3,000 for the charity. A number of supporters were at the finishing line on Jesus Green to cheer the team on and congratulate them on their achievement. Louise Adcock from the Run Club said: “We were delighted with the commitment of our runners who really pulled out the stops, not only to smash our target but also to raise sponsorship from colleagues, friends and family. “Cam Sight makes a significant difference to people with low or no vision through providing services that rebuild confidence whilst supporting their users to gain a greater level of independence.

They also offer essential emotional support to parents and carers, particularly during the pandemic where access to desperately needed services has been severely affected. Thank you to all those who sponsored us and also Domino which match-funded the total.” Helping those with visual impairment has also been the focus of a recent collaboration between Domino and Procter and Gamble, creating tactile coding on shampoo and conditioner bottles to improve inclusivity.

Generous gift strengthens events services at Murray Edwards College The John Browne Charitable Trust has made a gift of £2million to Murray Edwards College, University of Cambridge. This gift (the largest single gift to the College since 2005) has provided the funds to acquire a building on the site which was previously owned by a third party. The acquisition of the building will enable the College to increase student accommodation as well as expand teaching and conference capacity. In honour of this transformational gift, the building has been renamed Paula Browne House - in memory of Lord Browne’s mother.

ABOUT PAULA BROWNE

Paula Browne was a Hungarian Auschwitz survivor who met her husband in post-war Hamburg. In 1955, the Browne family moved to Cambridge to follow the career of John Browne Sr. Paula Browne was an exceptional woman: while living in Cambridge, Paula opened her home to refugees who had fled the Hungarian revolution. She was part of a network of people in the UK who agreed to help these refugees and the spectacle of a large number of people coming and going from the continent made a big impression on the young John Browne. Lord Browne commented: “The trustees of the John Browne Charitable Trust and I are delighted to make this gift to Murray Edwards College. It is a special college, part of an extraordinary university to which I owe a great deal. My mother was an uncommon women who cared enormously about granting

women equal access to opportunity – because it was something that was denied to her. She would have been so pleased to be associated in this way with Murray Edwards.”

PAULA BROWNE HOUSE

Set in a tranquil location on Huntingdon Road, Paula Browne House is a self-contained, covid-secure conference centre with a raked lecture theatre, flexible flat-floored meeting rooms and an elegant foyer for registration and catering. Freya Vaughan, Events Manager, said: “The acquisition of Paula Browne House offers a real opportunity for us to raise the level of valuable contribution our events business makes to the financial wellbeing of the College. “The conference centre has always been very popular with clients and we have hosted some essential medical events in the last 18 months, which have been very successful. With the roadmap out of lockdown and vaccination programme underway, we are looking forward to welcoming new and regular clients to Paula Browne House. “Our clients are always impressed by the light, airy feel of the foyer and the flexibility of the meeting rooms. Free car parking on site, excellent AV facilities and a highly experienced team ensure your event runs smoothly.” connected 27

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Cambridge law firm Stone King is delighted to announce the promotions of four new Equity Partners Andrew Banks, Jean Boyle, Sarah Lane and Helen Tucker will join their fellow Equity Share Members in shaping the direction of the nationwide firm, which also has offices in Bath, Bristol, Birmingham, Leeds and London. Steven Greenwood, Stone King’s Managing Partner, said the new appointments will help build on the firm’s success. “The Equity Group has the responsibility of ensuring strategic business direction, succession and sustainability for the future, as well as making sure our ethos of serving the community is achieved,” he said. “The Group is further strengthened with these appointments and we are especially pleased it reflects greater gender diversity.

Helen Tucker, Head of Independent Schools’ Team, said: “I am thrilled that I am joining the Group with such a diverse and excellent group of peers and pleased that our focus on diversity will continue in the future.”

Sarah Lane, Partner and Head of Business Property and Private Client Property, said she was delighted with the appointments.

Andrew Banks, Partner and the firm’s Risk Partner, said: “Stone King has a rich history and dates back to 1785 in Bath. I am delighted to be part of that history and join my peers in continuing the firm’s success.”

She said: “I have made Stone King my home for many years, so this is a great moment. I’d like to thank all my colleagues and partners for such wonderful support and friendship, particularly over the last year.” Jean Boyle, Partner in the Employment Team, said: “As the youngest member of the Equity Group I am very much looking forward to the opportunity to develop the firm in the years to come and nurture

Raising funds for Stars Charity Cambridge Support is raising money for Stars charity. Stars are a wonderful charity that support children and young people facing grief and dealing with loss. No child or young person should have to experience bereavement without proper care and professional help. Therefore, on Saturday 11 September 2021 Cambridge Support and Stars are planning to walk from Cambridge, halfway to Ely and back to Cambridge. The walk will be a total of 16 miles and with our families too. We are all very excited to raise money for such a worthy cause. If you can spare some extra cash please donate here, thank you! https:// uk.virginmoneygiving.com/walkingwithstars 28 connected

its uniqueness as custodian for the next generation of Equity Partners.

“The make-up of the Equity Group is important as it determines succession and leadership for future years.”

In addition, Partner Philip Askew is now an Ordinary Share Member of the firm. The Equity promotions come on the back of 11 other promotions last month amongst the firm’s specialist sectors of business, charity, education and private client law.

Share your good news in connected Email your article and image to the Editor by Wednesday 25 August to appear in the next issue s.parr@cambscci.co.uk news from

CAMBRIDGE &S AREA SOUTH CAMB

th goes on as Guardtech’s grow to Haverhill Hannah heads

in five new Having already drafted as the in the past six months, been appointed members of staff Hannah West has Director Conor firm’s new Operations Guardtech’s Operations Haverhill-based also surge plans are afoot to that a continued Coordinator, but Barwise revealed that Installation and Design business has meant strengthen their in activity for the months. faces could be imminent. teams in the coming even more new admin than 12 years of side of our operation Mrs West has more “The Design & Build of which were spent to strength, with experience – eight – is going from strength construction industry recently operating in the projects to amazing returning of to be a series and she is delighted currently underway that she finds compelling. completed, others work in a section the horizon,” he said. me,” and more still on always fascinated to has looking be “Construction we will happy to be back “It is inevitable that new she said, “so I’m really teams with bright industry. Everyone Hannah West bolster our talented working within the so nice and coming months.” the been bolstering their has over are ” additions here at Guardtech Guardtech Cleanrooms set to be the first feel part of the team. it looks welcoming – I already ranks again – and months. of many in the coming

l Tees sweeps severa hire ridges awards at Camb ence Law Society Excell Awards Bishop’s

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Industry standards clean sheet for recruiter despite pandemic challenges

New Vegware

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waste collection s

King’s Ely studen t offered rare

news from

ELY & EAST CAMBS AREA

Envar Composting and Countrystyle Recycling have Countrystyle’s partnered with Business Developmen Vegware to launch collections Manager, Joe Hemsley-Rud t A King’s Ely pupil for hand to take enquiries has accepted her service disposables compostable food d, added: “This about Vegware new partnership The Peterborough-based recruitment firm our commitment to always meeting the offer from both the Royal College in Cambridges any food waste and enables of Music (RCM) hire. French Horn and This follows the collections. deliver its commitmen Vegware to has again passed its quality review, with very highest business standards. The to study both the French recent Recorder, and she great credit to Countrystyle Recycling Horn and the Recorder. t to ‘Close the Loop’ is a Countrystyle Recycling’sannouncement of her teachers and a solution for foodservice inspectors praising the team of experienced positive impact this approach has upon , and Envar The Royal College school. There is expansion into no doubt she will Composting are Cambridgeshire customers in the the Cambridges of thrive at the RCM, recruitment professionals and their part candidates and clients is clear in our area, Department (RCMJD)Music Junior forward to watching hire area. Countrystyle and we look Heathcote Holdings of the family-owned at its Thetford depot through operations rarely offers “outstanding” management methods. close working her musical journey exceptional satisfaction ratings. We are ’s Group students ‘joint and from the St coming years.” connections with management companies of resource over the first study’, so Polly Ives Envar particularly proud of this achievement this composting facility of its sister Composting enable Recognised as the only international Casey, who is in Year 9 and Countrystyle’ operations are company, us to deliver a As a student at at King’s s based truly year, not least because of the challenging Envar Composting. local closed-loop the RCMJD on indicator of quality, the ISO (International quite a busy schedule Ely Senior, has Saturdays, Polly recycling solution.” composting facility out of Envar’s flagship will enjoy fantastic ahead of her when Countrystyle times everyone has faced. at St Ives, Cambridgesh chamber and orchestral Organisation for Standardisation) she starts to visit Countrystyle’s ’s new trade waste opportunities, This facility produces the dual pod collection ire. with at least two 9001:2015 certification demonstrates quality starting in September.RCM every Saturday, “We have continued to operate a ‘businessservice and Envar’s composting collection vehicles are already hours of chamber music coaching certified soil conditioner PAS100 and CQP capabilities Cambridgesmaking their rounds in the each week. ACR’s commitment to running an efficient as usual’ in most unusual circumstances together bring sustainable for the agricultural, Neil Porter-Thaw, viticultural hire solution The area RCM is one of the Director of Music and our team is and horticultural waste and cost-effective business, as well as the and of course we are once again delightedmanagement to catered Polly Casey on Ely, said: “We are at King’s world’s greatest markets, as manufacturi offices, college conservatoires, all delighted for restaurants and ng quality biomass as well commitment paid to the well-being of staff with the outcome and high praise from the training gifted Polly. She is an exceptional schools. All used musicians from fuels. all over the world musician who Vegware containers, cups and candidates alike. inspectors who have recognised our robust for internationa excels in and cutlery (made l careers as performers, conductors from plants using renewable, and proven working ethos.” And all this in a year where businesses and composers. Anne Corder Recruitment has retained recycled or reclaimed lower carbon, have been faced with making challenging Inspectors spent time reviewing the its quality certification for the 26th materials) can now go in the decisions while facing the uncertainties company’s methods and systems, with an consecutive year – having risen to the Countrystyle food waste challenges faced by the business world in a presented by working through a pandemic. evaluation being made through record bin. Within a maximum of 10 weeks of collection, Envar Masters Logistical verification and sampling methodologies. turbulent year. Anne Corder said: “ISO certification shows Composting’ processes offer 3PL warehousing will transform these services, collecting and distribution materials into high from across Cambridges quality compost and delivering 4. Site and building hire and East Anglia throughout the for application standards - This to local UK. horticulture and covers and layout of the BRCGS is a market-leadi farmland. Storage Warehouses the conditions ng brand and consumer elements such and also looks organisation that Collections will as security. at protection be made using helps one of their Global Standards build confidence in the supply 5. Vehicle operating Countrystyle’s dedicated dual chain, standards sets for Storage and pod vehicles, benchmark for requirement vehicles which has the Distribution and includes temperature s for the actual good working practices set the added customers their and the physical controls, vehicle the carbon footprint benefit of reducing and helps to assure products are stored condition of the security of collections and Maggie Jones, owner of Salon by in your average beauty salon – and these Stressed out consumers are flocking to quality environmen vehicles. safely, legally and limiting waste 6. Facility Managemen in a t. miles to Envar are proving very popular. have wellness and beauty treatments as Alwalton Hall, says: “When we couldn’t treatment Composting’s Already ISO 9001 storage and vehiclest - This requires management facility at St Ives. and of both salons reopen and lockdown starts to lift. open, we used that time constructively “The demand for both wellness that Masters should ISO 14001 registered, it was maintenance, and and includes cleaning, pest control, only natural waste disposal. and kept our whole team engaged. We The pandemic has challenged consumers’ and beauty treatments has been accreditation which apply to BRCGS to gain their certified 7. Good Operating provides the customers Practices sets requirement unprecedented since lockdown started to have always held fast to the belief that, sense of wellbeing and many are taking with complete of those certified operation of the peace s for the warehouse with lift. People seem more focussed on their charge of their health more than ever if our therapists were continuously supplier consistently of mind and the assurance that sections on receipt of goods, product the works to a very handling, stock health and wellbeing and are looking for before. According to a recent Ipsos MORI training and developing, that would high standard. Masters were accredited rotation and release procedures. treatments to make them feel good. survey, commissioned by The Health translate into happy clients. And it has.” and diligence enabling by BRCGS this month, their 8. Personnel Training Webtec, a Global experience Foundation, 94 per cent of those taking them to achieve specialist manufacture requirements and “The demand for uplifting facials and first attempt. accreditation on hydraulic measuremen personal hygiene. expectations on r of part said they were more concerned their relaxing massages has been particularly t and control products, released a new Managing Director While Masters has about the risk to health and wellbeing training video Paul Upton is delighted have always upheld high - but specialist holistic healing which focusses troubleshooting “We are extremely delighted that these standards, with the outcome: on as a result of the knock-on impact of when the unexpected pleased to have such treatments such as aromatherapy using they are accreditation; this achieved the BRCGS happens. assessment body a high-profile and independen Presented by industry coronavirus on lifestyles than about will allow our business t, third-party natural plant extracts (to promote has judged them expert Steve with controlled to be of such high to continue its the fifth video contracting the virus itself. and growth physical and emotional health) and in Webtec’s EducationSkinner, this is quality. allows us to venture audited procedures. BRCGS accreditation describes a logical Series and essential oils (to help relieve anxiety and Beauty and wellness centres like Salon step-by-step process we offer the highest into new sectors with the knowledge that any problems to ensure industry standards.” stress) are also proving very popular.” by Alwalton Hall, which has a philosophy that are quickly and accurately diagnosed and rectified as To gain this accreditation rooted in wellness, say they are seeing as possible. With over 140 days of lockdown closure , Masters were following eight assessed against Using the 10-point a marked difference in bookings as critical criteria: in 2020, the health and beauty sector has the suggested system, will enable personnel, 1. Managemen this training consumers make health and wellbeing a been one of the most impacted during t commitmen diagnose unexpected with the right equipment, to that senior managemen t measures to demonstrate priority in the wake of the pandemic. the pandemic. According to the National breakdowns efficiently. standards of product t is committed to achieving Webtec’s Education Hair and Beauty Federation (NHBF), hair General Manager, Kate Thorpe Jones, high safety and quality Series continuous improvemen increase their knowledge aims to help engineers and looking for and beauty businesses saw an average says: “One of our key differentiators t. and skills in the and fluid power 2. Hazard and risk hydraulics loss in turnover of between 45–57 per at Salon by Alwalton Hall is our industry and are analysis to identify all available charge product safety hazards that may from the companies’ cent over the last year. According to environment, which tends to make free of or quality and ensure affect website. reduce or eliminate the report, three out of five beauty every treatment we do feel restorative. To view this and controls are in place to the full series the risks. of training videos businesses entered 2021 with no cash Additionally, we only use products that training-videos/ 3. Quality Managemen please visit Webtec’s are pharmaceutical grade, and so they are reserves. However, they are now more in Education page system of working t System - This requires a documented at https://en.w and effective managemen demand than ever. much higher quality than you would get ebtec.com/education/ purchasing and t of customer contracts. 26

at Royal College

of Music

It’s celebration time for Maste rs Logistical, who awarded BRCGS Accreditation for storage and have been distribution

Consumers flock to have uplifting beauty and wellness

in Cambridge, firm with offices Chelmsford Tees, the local law Brentwood and Saffron Walden, Stortford, Royston, receiving both the past year. Winning double success in Residential throughout the were delighted with firm to and Innovation and Law we’ve made as a continued that investment to the decisions Excellence in Technology Awards at the Cambridgeshire region the Year this Award is testament technology in the Property Team of Zoom in April. on, of innovation and Awards held on be at the forefront on the implementati Team Society Excellence a work of our IT team Injury Litigation and also the hard Commended for y our solicitors to provide training, enabling Chris Claxton-Shirle Tees were also Highly integration and Client Associate of the Year, and Private a Rising Star. as seamless client experience.” Commended of the Cambridge received a Highly Associate and Head community of speech Julia Turner, Senior celebrate the legal Team gave a heartfelt of the Year. The Excellence Awards categories, with the awards being Team Residential Conveyancing Property various across technical for Residential Cambridge client service, - we have worked receiving the Award such as excellent so much to the team high quality of decided on criteria Covid-19 challenge. a “This Award means response to the d times, delivering capabilities and of England success is our unprecedente Society and Law through the (President of has grown substantially ” General) Stephanie Boyce QC MP (Solicitor team. service. Our demand Hon Lucy Frazer hard work of our (as Charity Partner) and Wales), The Rt success in thanks to the consistent CEO of LawWorks Hunt, said the firm’s and Elizabeth Rimmer, was sponsored by Director, Ashton He commented: Group Managing ceremony which and very well deserved. the attended the Awards Management. The Judging Panel the awards was ‘fantastic investments in technology over Mark Winchester able Rathbones Investment “Tees has made significant has meant that we have been Mather and included Mueller which was chaired by Ian continuing to Management), Greg past eight to 10 years, the pandemic whilst in (Rathbones Investment (Handelsbanken), Graham Martin Continuing to invest to successfully navigate Smith Moore (FRP Advisory). service for our clients. (AstraZeneca), Paul remains part of our and Fiona Hotston deliver an excellent of to support our people firm’s efforts have (Barclays Corporate) appointed Head the best technology that the Partner and newly Technology I am truly delighted Clare Pilsworth, Family the Excellence In core strategy and office accepted in way.” heavily this in Tees’ Cambridge investing been recognised “Tees has been also and Innovation Award: the pandemic hit, but we have 28 connected before connected 23 technology long

‘joint first study’

New video explo

res Hydraulic Trou

bleshooting

connected

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ELY AREA

King’s Ely wins national photography competition for fourth year running that was chosen by an independent panel of judges as the winner. Seven King’s Ely Senior students made the finals of the contest this year – Lucas, Emily Gredley, Francesca Stevens, Ivana Peat (two images shortlisted), PiaoPiao Li, Dominic Illsley and George Diogenous. Emily, who is also in Year 12, was placed third in the competition.

A King’s Ely student has been crowned the winner of the 2021 ILFORD PHOTO UK Student Photography Competition, meaning the school has now won the contest for four years running. More than 200 photography students from schools across Britain submitted entries for this year’s competition, and it was an image taken by Year 12 student, Lucas Edevane,

A statement on the ILFORD website reads: “As always, the challenge of picking a winner was not easy but we are pleased to announce that the winner, and recipient of the title of ‘ILFORD PHOTO UK Student Photographer of the Year 2020/21’, has been awarded to Lucas Edevane from King’s Ely School in Cambridgeshire. “Lucas’ image was captured on ILFORD FP4 Plus and superbly printed on ILFORD MULTIGRADE RC Deluxe paper. Lucas has helped to extend King’s Ely and Tutor, Antonio Longo’s winning streak to four years, once again demonstrating King’s Ely’s ongoing commitment and passion to analogue photography and a consistently high standard of learning.

“We would like to thank all the students, tutors, schools and colleges for taking part and helping to maintaining such a high standard of photographic education.” The theme of this year’s competition was ‘Darkness and Light’. Lucas now stands a chance of winning the international competition. For his success in the UK contest, he has won £150 worth of photography products. Emily has received a ‘Highly Commended’ certificate. King’s Ely’s shortlisted students have also been invited to visit ILFORD’s site to see how the film and papers are made. Last year, Paige Newell won the competition, in 2019 Luna Guo won and in 2018 it was won by Orla Simpson. The Arts offering at King’s Ely is enviable. Music, Drama, Dance, Fine Art, Textiles, Sculpture and Photography are each embedded in the culture of the school, with vast opportunities for pupils of all aspirations, including scholarships awarded to 13 and 16 year-olds which may be means-tested to allow talented students from lower-income households to benefit.

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news from

FENLAND AREA

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New ticket machine for Whittlesea rail station is most recent step in Fenland station regeneration

People using Whittlesea rail station can now buy tickets and get 24/7 customer support thanks to the installation of an additional brand new ticket machine on the Peterborough-bound platform. The machine offers 24-hour live help and the ability to buy the cheapest ticket available thanks to the new state-of-the-art “virtual ticket agent” machines. In addition, customers can use the machines to pick up tickets they’ve ordered online. If people have a query while using the new machines, or are not sure what to do, they

can press a button which will put them straight through to a real person who can help them buy tickets and find the best fares.

stations which is pushing forward with major improvement works on the rail line between Ely and Peterborough.

Greater Anglia’s Commercial, Customer Service and Train Presentation Director, Martin Moran, said: “It’s like having a 24-hour ticket office, making it much easier for people to get the right ticket quickly and conveniently.

The programme is being delivered through Fenland District Council’s Railway Station Masterplans project, with a £9.5million package of funding from the Cambridgeshire & Peterborough Combined Authority, chaired by Mayor Dr Nik Johnson, and support from Greater Anglia.

“We know that customers sometimes feel apprehensive about buying tickets from a machine as they are unsure of how it works or which is the best ticket for their journey. So being able to connect straight to a friendly voice who can help means that we can improve customer service at Whittlesea too.” Greater Anglia was the first train operator in England to roll out the “virtual ticket agent” machines, which have the technology that means passengers can connect - via an audio link – to one of 14 Greater Anglia ticket sellers who provide the contact centre service 24 hours a day, seven days a week. The installation of the new machine is the latest upgrade in a multi-million pound regeneration of Fenland’s railway

“Making public transport more convenient and accessible and people-friendly across Cambridgeshire is a priority and it’s nowhere more important than for communities in the fens. This is just one of a raft of rail improvements the Combined Authority is already funding across Fenland, here at Whittlesea but also at Manea and March,” said Mayor Dr Johnson. New platform waiting shelters have already been installed at Manea and Whittlesea stations through the Combined Authority funding and Section 106 contributions, along with an improved passenger footpath and lighting at Whittlesea and car park upgrades.

Partner appointments Mapus-Smith & Lemmon LLP, Chartered Accountants, which has offices in Kings Lynn, Downham Market and Wisbech, is pleased to announce the appointment of Helen Peak and Vikkie Ely as Partners. Senior Partner, Paul Farrow, commented: “Vikkie joined us in 2002 as a trainee accountant and after qualifying as a Chartered Certified Accountant in 2009 and more recently qualifying as a Chartered Accountant, has managed a varied portfolio of clients. Vikkie is based in the Kings Lynn office and specialises in the Agricultural and Medical sector advising on all accountancy and taxation areas. “Helen joined us in 2017 after training and qualifying as a Chartered Certified Accountant whilst working for another local practice. Helen managed a varied portfolio of clients in our Downham Market office, before moving to manage the Wisbech office in 2019. Helen deals with all types of business and industry sectors advising on all accountancy and taxation areas. “Both Vikkie and Helen pride themselves on offering excellent client service and determination to provide high 30 connected

quality and effective advice to clients. Their appointments to the Partnership will help with the ongoing development and growth of the firm. We are confident this will further strengthen our reputation as a respected, well established source of professional advice for clients.”

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HUNTINGDONSHIRE AREA

Platinum Award recognises Wyboston Lakes Resort’s sustainability efforts Wyboston Lakes Resort has gained official recognition for its continuing extensive efforts to operate sustainably by achieving the EcoSmart Platinum Venue Award, after reaching the Gold level last year. The award has been granted by Greengage Travel & Event Solutions which helps organisations in taking the right decisions to create and implement sustainable business travel and meetings. Andrew Perolls, CEO Greengage Solutions, said: “We are delighted Wyboston Lakes Resort has attained our ECOsmart award at Platinum level. This reflects an outstanding approach, and an exceptional standard and commitment to environmental sustainability. The principle of learning from best practices and always wanting to do more when it comes to innovation in sustainability is something that Greengage Solutions and Wyboston Lakes Resort share.” Managing Director Steve Jones says: “We’re thrilled to receive the Platinum Award.

We were keen to continue to improve and aiming to reach the Platinum level helped to drive us forward. It’s great to see that the team’s tireless efforts under very difficult circumstances have been rewarded. “We won’t stop, we’ll continue to look at how we can keep improving in all that we do.” The Wyboston Lakes Resort Green Team have maintained their commitment to making the site more environmentally friendly with new initiatives. By working with The Energy Check, the resort has implemented a series of energysaving initiatives that have substantially reduced energy consumption. The resort is now using 100 per cent renewable electricity, which has helped to reduce its carbon footprint by over 60 per cent. Projects are also underway to remove all fossil fuel from the site.

26 electric car charger points on the site as encouragement to guests and delegates. Committed to waste management, the resort is ‘Zero to Landfill’ for the sixth consecutive year. New procedures have been introduced to cut back on both food and water waste, which also saves on costs. Single-use plastics have been a big focus and, by taking part in the Meetings Industry Association’s #20percentless scheme, on a like for like comparison with 2019 levels they were cut back by 42% by the end of 2020.

With the introduction of 10 more Tesla supercharger points, there is now a total of

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Azets recruits over 200 graduates and school leavers for this Autumn Azets, the UK’s largest regional accountancy and business advisors to SMEs, has announced plans to recruit 213 graduates and school leavers as trainees, all of whom are due to start this August. In total, Azets will have 975 students studying professional qualifications. This includes 58 in London and 23 additional students across the South East of England. Investing in the next generation of talent is a key strategy for Azets, as it looks to further expand its offer and continue to deliver a high-quality service locally to businesses across the UK. Azets is able to offer a varied career path for joiners, with the option to work across different parts of the country and to specialise in different aspects of accounting and business advisory, from general practice and tax to corporate finance, trade, and restructuring. William Payne, Regional CEO for London and South East, commented: “The continuation of Azets’ graduate and school leaver national recruitment drive, against the backdrop of the current pandemic, wider economic challenges and the UK adjusting to postBrexit life, is also a reflection of growing demand for tailored business advice and services, as companies and individuals look to navigate through the increased levels of uncertainty and change.

“Following this extremely successful year of trainee recruitment, Azets is keen to continue this commitment to developing the talent of the future. Our September 2022 intake will open to applications in September 2021, and will offer opportunities in Audit, Accountancy, Corporate Finance, Tax and Business Technology Consulting for both graduates and school leavers. These roles will be an excellent opportunity to joining a rapidly expanding firm experiencing fantastic growth.” The school leaver route at Azets is a six-year programme which includes two apprenticeship programmes leading to the student becoming qualified in their AAT and then moving onto their chartered accountancy qualification (ACA, ACCA, CTA or ICAS). The graduate route is a three or four year programme where students study toward their chartered accountancy qualification (ACA, ACCA, CTA or ICAS). An apprenticeship with Azets and its training partners provides a bespoke programme that combines qualifications, skills, and behaviours training. Everyone gets a talent coach, and each new student gets a buddy and substantial amount of on-thejob training, giving them the opportunity to pave a career path for life.

David Whitson-Black, Group Head of Talent Development for Azets, said: “It has been a tough year for all of us and as we start to move out of our various lockdowns and our economy starts to pick up again, we are more committed than ever in our investment in people and to developing the talent of the younger generation, who will be the business leaders and advisors of tomorrow. More and more young people find themselves struggling to find good jobs since the pandemic and I am excited we are able to kickstart the careers of so many and offer them a bright and interesting future. “Investing in our people and their careers is a key strategy for Azets, benefiting them as well as positioning the company well for the future, as we continue with our ambitious plans to grow the business and deliver a service of outstanding professional quality, that is both personalised and localised.”

Cross Keys Homes Chief Executive included in birthday honours Claire Higgins, Chief Executive of Cross Keys Homes (CKH), has been awarded an MBE for services to housing in recognition of a career dedicated to bringing affordable homes and support to the communities who need them. Having worked in the housing sector for more than 35 years, Claire has delivered many varied projects to increase housing supply and provide new and innovative ways to support residents. Claire joined Cross Keys Homes 17 years ago and became Chief Executive in 2014, during which time she has overseen the launch of Cross Keys Care and accelerated the growth of the organisation’s development programme to deliver more than 500 new homes a year. 32 connected

Under Claire’s leadership, CKH also boasts a substantial community investment programme designed to support with access to education and training, inspiring young people, increasing employability, and the promotion of mental and physical wellbeing. Claire Higgins MBE said: “I was surprised, delighted and very overwhelmed to learn that I was to be honoured in this way. A safe, stable, affordable home really is the foundation for everything else in life, which is why I believe the work we do in the housing sector is so vitally important. “Housing associations don’t just provide homes, we work to make sure people have the skills and opportunities they

need to live happy lives within successful communities. I have worked alongside many wonderful and passionate people over the years who have inspired me and shared my commitment to building better communities. Someone once said that if you find a job you love you will never work again and that has been something I have found very true 99.99 per cent of the time during my career so far. This recognition is a great personal honour, but it is also a reflection of the combined energy and determination of the partners, colleagues and peers who have inspired me and that I have collaborated with on countless projects that have gone on to make a real difference to people’s lives over the years.”

news from

PETERBOROUGH AREA

You could be ‘walking on the moon’ at Peterborough Cathedral this summer Jetting away to the sun may be out of reach, but if you bring the family to Peterborough Cathedral this summer you could be ‘walking on the moon’ instead! The Cathedral has announced that it will be hosting a giant representation of the lunar surface, created by the renowned sculptor and artist Peter Walker using imagery from NASA. The 36m x 7m art installation, entitled One Small Step was originally created to coincide with the 50th anniversary of the Lunar Landing in 2019, when it was shown at Lichfield Cathedral.

During the exhibition a variety of events and hands-on activities for all ages and the full programme will be announced soon. Amongst the events the Cathedral hopes to present are Dancing on the Moon (a silent disco), One Giant Leap (a lunar crafts day with teddy bear drop) and Moon with a View (seeing One Small Step from above, plus the view from the top of the tower). Mezzo-soprano Gabriella Pineda-Rodrigues will be giving a concert of Songs to the Moon, on Saturday 24 July at 7.30pm and tickets – socially distanced in the nave – are now on sale.

Entry to the Cathedral and the exhibition is by donation. The opening hours will usually be 10.00am-4.00pm Monday to Saturday and 12.00-3.00pm on Sundays. On Thursdays during the school holidays the exhibition will also be open from 6.308.30pm.Times may occasionally vary and up to date information will be posted here > www.peterborough-cathedral.org.uk/ opening-times.aspx. The exhibition is being kindly supported by sponsors Henson Crisp and Speed Agency.

The piece will be displayed at Peterborough Cathedral from 17 July until 31 October 2021. It will transform a huge area of the floor in the north and south transepts, and under the tower, into an image of the moon’s terrain, showing all the craters and details of the lunar rock. Visitors will be able to walk on the surface and even locate the place where Neil Armstrong and Buzz Aldrin made their Apollo 11 landing in 1969. It will be a great spot to take a selfie! Ever since Peterborough Cathedral has hosted Tim Peake’s Spacecraft as part of its nationwide tour, followed by Luke Jerram’s Museum of the Moon and Gaia art installations, it has been prompting visitors to think about their place in the wider universe. “We are very excited that we have been able to secure this exhibition for Peterborough,” said the Very Revd Chris Dalliston, Dean of Peterborough. “Half a century on from the first moon landings, and as we emerge from the pandemic, we hope this will not only be great fun for children to explore, but an opportunity for all of us to rekindle our imaginations and ask the big questions about our place in the universe.” The creator of One Small Step, Peter Walker, said: “When you look up at the moon, it is untouchable, but we wanted to bring the moon to the people and invite them to take their own small steps across it. The vast and sacred setting of a cathedral is the perfect place in which to do this. I hope that One Small Step will encourage people to explore possibilities, reach for the moon and be in that space to reflect on what this means for them and all mankind.” connected 33

HOW SMALLER RETAILERS CAN AVOID SPENDING MORE THAN THEY HAVE TO

The outlook is tough; however here’s one simple step to control your outgoings We have all heard about how the high street is under immense pressure, with smaller retailers taking the brunt of the impact of challenging trading conditions.

Owning or running a small retail business is hugely exciting, challenging – and busy, and we are all looking for ways to work smarter not harder. Smart meters send your gas and electricity readings directly to your energy supplier so you don’t have to!

Manage your environmental footprint

The shift to online shopping, rising costs and the reduction of footfall in town and city centres have already heavily impacted the retail sector, and that was before the monumental impact of the pandemic which accelerated these challenges.

It is also important to bear in mind that it’s everyone’s responsibility to become more conscious of their environmental impact. Regardless of the size of your team, we all should be aware of how much energy we’re using and a smart meter is a simple way of doing this.

Small and medium sized shops and independent retailers are particularly feeling the brunt of these pressures, as they tend to have fewer resources and rely more heavily on regular cash flow. And the light at the end of the tunnel may be some way off for a lot of retailers, as they struggle to reopen amidst complex restrictions.

A smart meter is a positive step in taking control of business outgoings and if your firm has 10 employees or less your business could be eligible.

The short term outlook is looking tough; however there are ways in which all business can start to take control of their finances.

Running a retail business is challenging. Here’s something which can help Many businesses are looking for ways to save money and maintain a healthier bottom line. The good news is that getting a smart meter for your business is a small change that could make a big difference. A smart meter can support businesses to take control of their energy bills as they enable accurate, not estimated billing – helping to take the stress out of budgeting.

34 connected

To find out more please click here https://bit.ly/3gUVb9Y You can also contact your energy supplier or broker. It could be one of the best calls you make this week.

insight from

SARAH WEST

How to Ensure Your Business’s Website Works certain brands. Whilst this is not everyone we deal with; this and other key attributes are a benchmark of the key decision-makers we work with.

Google can’t evaluate images or clever design. Instead, Google wants to see content (text) which is relevant, well-crafted and authoritative.

A good starting point of any website review is to detail your typical customer. Give him or her a name, age, background and identify their needs and preferences.

This can create a dilemma, as scan-reading visitors can be put off by the ‘boxy’ text which Google may appreciate.

Write it down and - at every focus point or decision - ask yourself “What would they want?”

SCANNERS ON

When creating website content, it’s reasonable to start at the top of each page and finish at the bottom before moving on to the next page. With the increase in remote working and decrease in physical meetings and networking – many businesses websites have become their only ‘shop window’. So, how do you start to evaluate or improve the effectiveness of your company’s website, especially if you’re contemplating a new one? Sarah West, Managing Director of B2B marketing experts Full Mix Marketing, suggest a few aspects to explore to ensure a successful business website.

STAY OBJECTIVE

When evaluating or building a business website, it typically has to fulfil two objectives. The first is to appeal to your customers, give them the information they desire and encourage them to act. The second is to represent your business in a way which you and your colleagues feel proud of. It is your shop window, after all. Success comes from achieving both, but result may depend most upon the former. Most of us have visited a website which is all about the company but difficult to decipher what they deliver. Chances are, you then looked elsewhere. Be careful not to evaluate or specify a website purely from your own perspective. Try to view it as if you were a busy visitor looking for a particular product or service. Better still, ask an unconnected third-party to give their opinion.

However, have you ever read another business’s website like that? The reality is that most busy business people typically scan read and flick through a website until they find the specific information they need. They may visit just two or three pages and read only a small proportion of the content. It is therefore important to make sure your website passes the ‘scanning’ test. Give someone just a few second to look at a page or two and ask them what impression or message they get. If it is not clear – or not the impression you want to give – work on using titles, images, breakouts and the page design to ensure the right information stands out.

EXPLORE, BUT DON’T ALWAYS FOLLOW

Take a look at how your competitors have designed their website - particularly those who are more successful. Are there elements you’d like to include in yours? However, just because they are bigger and have more money to spend on marketing, don’t assume your competitor’s website is better.

KNOW YOUR AUDIENCE

Again, put yourself in your customers’ shoes and scan the website for the information they might need or desire. Is that detailed animation or long company biography helping or hindering?

Our typical client is fictitiously called David. He’s a director, over 50, has a lot of experience in his technical field and identifies with

Chances are you are going to rely to some degree on organic (free) traffic to your website from search engines like Google or Bing.

Key to any evaluation is to put yourself in your customers’ shoes.

KEEP GOOGLE HAPPY TOO

The key to satisfying both is to give the information within your website a hierarchy. Titles, headlines, breakouts, quotes and graphics can draw attention and quickly communicate core information and messages. Technical pages, blogs and resources can provide the detail which both Google, and someone nearer the end of the buying process, value most. Remember, only around half of all visitors will enter via your homepage and – even in B2B – an increasing percentage will view your website on a mobile device.

KEEP IT SIMPLE

For many B2B companies - particularly those in business services, engineering, technology or innovation - it can be difficult to communicate everything you deliver. The result can be a complicated website with a confused navigation and mixed messaging. Avoid talking in clichés. Whilst it’s good to be an ‘enterprising delivery partner for innovative solutions’ this takes a critical seconds for a visitor to decode. So, start at the basics. Does the webpage clearly communicate what you do? Does it make it clear how you stand out? Does it supply all the information needed or an easy way to find more? Does it make a persuasive argument? Images, colours and design can be subjective. So, rather than letting them be the focus of your website, ensure it’s your message which shines through. “Welcome visitors. You’re in the right place for what you need. Let me tell you more…”

THE RIGHT BALANCE?

Successful B2B websites are about balancing the need to quickly communicate the right message with the need to provide reassurance and greater detail. The key is to think like your customer. More help can be found at www.fullmixmarketing.co.uk connected 35

chamber

TRAINING

Understanding Importing

Tuesday 20 July, Wednesday 13 October This course covers all the basic key areas around importing and will explain the requirements for documentation, plus an overview of country of origin and incoterms.

Customs Procedures and Documentation

Tuesday 27 July, Tuesday 26 October It is vitally important that importers and exporters understand the information required to be submitted, fines and inspections are things that no company wants to endure. This sessions looks at the procedures required to deal with customs.

Incoterms 2020

Tuesday 10 August, Tuesday 2 November It is essential that businesses understand Incoterms ® as their use is vital for the successful movement of goods between customers and suppliers around the world. This session will explain Incoterms ® and their importance in international trade contracts.

Step by Step Understanding a Customs Declaration Tuesday 24 August, Tuesday 9 November The training course will highlight what you need to know to complete customs 36 connected

The Chamber runs a rolling programme of training courses that culminate in the nationally-recognised Foundation Award in International Trade. Our regular training courses provide the knowledge to assist with your international trade activities. Currently, all courses will take place online via Zoom.

declarations accurately and efficiently for both the import and export of goods, including taking you through step-bystep guidance on completing the SAD C88 form.

Letters of Credit

Tuesday 7 September, Tuesday 23 November This workshop covers the five main types of payment for exports, from advance payment to open account, including Sight Documentary Collection, Term Documentary Collection and Documentary Letters of Credit. It includes the use of Bills of Exchange with and without documents. You will gain a better understanding of how important it is to getting it right first time avoiding delayed payment of goods exported.

Inward and Outward Processing

Tuesday 14 September, Tuesday 7 December The course will cover special procedures and the benefits of using IP and OP in your compliance. We will look at the impact of the EU Union Customs Code (UCC) on the application, the requirement for duty guarantees and administrative processes involved in managing IP. As well as reviewing the IP application form and the C99/ C&E812 suspension returns, we will also look at what internal processes are required.

Understanding Rules of Origin

Wednesday 22 September, Tuesday 14 December This course will explain all aspects of the Rules of Origin and Trade agreements and how to understand and comply with them to help companies be more competitive in export markets. Rules of Origin are the major factor in FTA agreements and we will learn how this is calculated and the benefits of having UK Origin.

Understanding Exporting

Tuesday 5 October This course covers all the basic key areas around exporting and will explain the requirements for documentation, plus an overview of country of origin and incoterms. Full course details are available on our website www.cambridgeshirechamber. co.uk/training All our training courses run from 10.00am-2.30pm. Cost per course: £280.00 (plus VAT) Chamber members, £375.00 (plus VAT) non-Chamber members. To register please visit our website, email s.parr@cambscci.co.uk or telephone 01223 237414.

Many Chamber events are still being held online but we are working on a programme of face-to-fae events to get our members connected again. Please see our website for the most up-to-date event listing.

chamber

EVENTS

NETWALKING THE ORIGINAL WALK AND TALK

They’re back! Our popular informal Netwalking events attract businesses of all sizes from a wide range of industry sectors and most importantly, they are free to attend. During June we held successful events in Cambridge and Peterborough. Netwalking events take place on Wednesday evenings from 5.007.00pm and consist of a gentle walk followed by refreshments. The aim of these events is to bring together a variety of businesses and organisations from Cambridgeshire and Peterborough so that we can not only share the good work that Living Sport and Cambridgeshire Chambers of Commerce does but also provide a platform for collaboration and partnerships across the county. Sadie Parr, Head of Marketing & Events at Cambridgeshire Chambers of Commerce, commented: “These events offer the opportunity to connect with new business contacts, share knowledge and skills with like-minded professionals and catch up with familiar acquaintances, whilst taking some gentle exercise and being outside. “We look forward to connecting with you at future Netwalking events in Cambridge and Peterborough.”

FUTURE DATES: Wednesday 22 September: Peterborough Wednesday 20 October: Cambridge Wednesday 1 December: Peterborough Wednesday 8 December: Cambridge Find out more details and register here > https://www.livingsport.co.uk/pages/search.aspx?q=netwalking connected 37

chamber

EVENTS

Many Chamber events are still being held online but we are working on a programme of face-to-face events to get our members connected again. Please see our website for the most up-to-date event listing.

INTERNATIONAL TRADE EVENTS

Informal Networking Evenings Due to popular demand these events are returning from September and will take place from 5.00-6.30pm. Our popular informal networking evenings attract businesses of all sizes from a wide range of industry sectors and, most importantly, they’re free to attend. Take this opportunity to mingle with new business contacts, share knowledge and skills with like-minded professionals and catch up with familiar acquaintances. Tuesday 7 September – The Priory Centre, St Neots Monday 13 September – Poets House, Ely Wednesday 15 September – Brightfield Business Hub, Peterborough Thursday 16 September – Cambridgeshire FA, Histon, Cambridge

Summer Garden Party

Tuesday 3 August, 3.00-5.00pm Trinity Hall, Cambridge Join us for an afternoon of informal networking, garden games, canapes and drinks. After over a year without live events to attend, why not treat your employees, colleagues, clients or suppliers and bring them along. This event provides the perfect opportunity to introduce your team to the Cambridge networking scene, re-connect with familiar acquaintances and create new business contacts. Cost: £25.00 (plus VAT) Chamber members, £35.00 (plus VAT) non-Chamber members Register via the Chamber website or email z.mccabebrennan@cambscci.co.uk 38 connected

CROSSING CONTINENTS - MOVING GOODS UNDER TRANSIT

Thursday 22 July, 2.00-3.00pm

The volume of goods being exported from the UK under the Common Transit Convention has increased significantly since Brexit. •W hy is this method of import and export becoming more popular and how does a trader access the service? • What are the advantages and disadvantages to using Transit? • What is the role of a consignee and a consignor? • What does it cost to move goods in this way? Join us to find out answers to these questions and hear from the British Chambers of Commerce Director of Trade Facilitation and Chamber Customs and also experts from HMRC.

TARIFF FREE TRADE – GLOBAL BRITAIN EXPLAINED

Thursday 9 September, 11.00am-12.00pm

Since the end of the transition period the UK government has signed trade agreements with over 80 countries and has the aspiration to agree a deal with many more including Australia, New Zealand, India, the USA as well as to accede to the CP-TPP. Governments make trade deals and businesses make trade. In this webinar we will aim to help businesses understand what these agreements can mean for their international trade plans. Whether you are an importer or an exporter, tariff free trade can increase your competitiveness, margin, and market access opportunities. Our experts will provide guidance on what to look for, selecting great markets and winning competitive advantage. Register for both events via the Chamber website.

chamber

EVENTS

Access Access overover £5M worth of of £5M worth onlIne resources

onlIne resources Market reports, company data, historical annual reports and patents Market reports, company

Natalie Taylor Founder of Acacia Facilities

data, historical annual reports and patents

HOW DO I RESEARCH MY MARKET?

Tuesday 28 September, 10.00-11.00am

Access over £5M worth of resources to help you research or better understand your market before starting or growing your business. A guide to using published market research sources and field research, to find the information you need on your business sector. Every business needs to understand their market. This workshop will include market size, trends, competitors, and customer attitudes. This event will take you through key information sources available for free in the Business & IP Centre and elsewhere online. It will cover practical examples of finding relevant information from our databases such as Cobra, Mintel and IBIS World. As well as freely available sources on the internet. It will also cover essential field research to complement published market research. This will help find out what your customers think about your specific product or service, including how much they are prepared to pay for it. We will look at how to engage with your customers to find out what they really think, instead of the answers they think you want to hear. Register via the Chamber website.

Rebuilding the Greater Cambridge Supply Chain post Covid Thursday 22 July, 1.00-3.30pm This event takes place online via zoom Cambridgeshire Chambers of Commerce, South Cambridgeshire District Council and Anglia Ruskin University are hosting a free-to-attend webinar to discuss the issues facing the food and drink supply chain. As we continue to follow the Government roadmap to recovery, businesses and their customers are wondering how the impact of Covid-19 will reshape consumer activity and routes to market. Join our experienced panel of buyers, suppliers and innovative thinkers as they explore different themes and be part of the journey to shape the post-Covid supply chain. Register your free place via the Chamber website.

MEET MEMBERS FROM NEIGHBOURING CHAMBERS MEET THE NEIGHBOURS, NO BORDERS NETWORKING

Tuesday 20 July, 11.00am-12.15pm Meet the Neighbours, No Borders Networking Event with Norfolk Chambers of Commerce, Suffolk Chambers of Commerce & Cambridgeshire Chambers of Commerce. Joining forces with neighbouring Chambers this structured networking session is designed to forge new business relationships across county boundaries and maximise your opportunity to build your network.

MEET THE NEIGHBOURS

Wednesday 18 August, 11.00am-12.00pm Join us online with Bedfordshire Chamber of Commerce and Hertfordshire Chambers of Commerce on Wednesday 18 August from 11.00am-12.00pm and enjoy the powers of networking, providing the chance to meet with a variety of different business people in an informal atmosphere, to listen and share experiences whilst working remotely. We have joined forces with our neighbouring Chambers, to provide the chance to connect outside of Cambridgeshire, and build some excellent new business connections.

CROSS COUNTY NETWORKING

Tuesday 21 September, 11.00am-12.15pm Business doesn’t recognise borders, especially since virtual working, so why should we? We’ve joined up with Lincolnshire Chamber of Commerce to offer this structured networking session to increase your business contacts beyond Cambridgeshire. All these events are free to attend and can be booked via the Chamber website.

To speak with a member of the Chamber team regarding events and training, please contact Zoe McCabe Brennan, Events Co-ordinator, on 01223 237414 or email z.mccabebrennan@cambscci.co.uk connected 39

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connected issue 90

Articles inside

Events

Netwalking

Huntingdonshire area news

Peterborough area news

Marketing Insight

Training

Fenland area news

Ely & East Cambs area news

Guest article

Inform

Transform

BCC Global Annual Conference

Protect

Connect

Ask the Expert

Global

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