connected issue 108 by connected magazine

INSPIRING SUCCESS

ISSUE 108

The official magazine for Chamber members

BUSINESSES BOOST RUNNERS IN PETERBOROUGH PLUS. . . ALL THE LATEST NEWS FROM THE CHAMBER NETWORK

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this issue

CONTENTS

Chief Executive’s comment

20-21

Ask the Expert

6-7

Connect

22-23

AEPG Great Eastern Run

8-9

Global Reach

24-25

New Members

Training

Mental Health

LSIP

Charity of the Year

Transform

28-29

Charity News

Protect

32-41

Member News

Inform

42-43

Chamber Events

Marketing Insight

10-11

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welcome from the

EDITOR

Finally, I would like to wish you all a Merry Christmas and we look forward to working with you during 2024. The Chamber office will close at 4.00pm on Friday 22 December and will re-open at 9.00am on Tuesday 2 January.

ISSUE 108 INSPIRING SUCCESS

The official magazine

for Chamber members

SADIE PARR s.parr@cambscci.co.uk

NERS BUSINESSES BOOST RUN PETERBOROUGH PLUS. . . ALL THE LATEST

ER NETWORK

NEWS FROM THE CHAMB

Chief Executive Charlotte Horobin Editor Sadie Parr Published and Printed by

www.xlpress.co.uk Design Helen Dwyer Advertising Sadie Parr s.parr@cambscci.co.uk Membership Team Montse Esquino 01223 209811 Jack Wilson 07564 054922 Kamla Sooriah 07955 439393 Chamber contact details Clifford House, 2 Station Yard, Oakington, Cambridge, CB24 3AH Tel 01223 237414 Email enquiries@cambscci.co.uk Visit www.cambridgeshirechamber.co.uk @CambsChamber

Welcome .... Welcome to the last issue of connected for 2023. Your advertising and content submission has been very much appreciated and we look forward to this continuing next year. For those companies that use our International Trade services please turn to page 8 for key documentation dates over the festive period. Turn to pages 10-11 to find out about new training courses happening in 2024 to support your international trade activities. We’re really pleased to be adding a recognised qualification to our offering. I’d like to congratulate the Chamber Team, and some of our members, that took part in the Anna’s Hope 5K Fun Run in October. A big thank you to everyone that donated via our Just Giving page helping us to triple our original target. A full recap of the AEPG Great Eastern Run is featured on the centre page spread.

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• D IA RY DAT E S • DEC 2023

Christmas Drinks in Stamford

Import / Export Diagnostic Workshop

Chamber Christmas Dinner, Cambridge

Visit our website to register.

Customs Procedures and Documentation

Understanding a Customs Declaration

comment from the

CHIEF EXECUTIVE

Chief Executive’s comments The head winds that prevailed at the start of 2023 have remained consistent throughout the year. However inflation does appear to be softening, the labour market has a little more flexibility and let’s hope that interest rates continue to stabilise. It is important as your Chamber that we respond to these challenges and ensure that you, our highly valued members, have meaningful insight, advice and guidance to navigate the current environment. As 2023 draws to a close the Chamber team and I look forward to 2024, making certain that our programme of activity provides our community with the opportunity to network with likeminded business leaders, to make sure your voice is heard and to collectively tackle the challenges that lie in our way.

we look forward to developing that support further to stimulate far greater levels of exports of expertise and goods leaving Cambridgeshire, Peterborough & Stamford. As part of this we are delighted to announce our International Trade Level 4 Qualification which you can find further details about on page 11. I have had the pleasure of meeting so many of our members since joining the Chamber as CEO at the end of July and will ensure this continues next year. Two members that I have supported in the last few weeks alone are featured in this issue. I was pleased to be invited to attend the Huntingdon Racecourse Community Awards Day, more details on page 12, and on the centre page spread

you can see how the Chamber team, and some of our members, came together to show support for Anna’s Hope in the AEPG Great Eastern Run 5K fun run. I am very pleased to share that I have been appointed to the Cambridgeshire & Peterborough Combined Authority Business Board, which exists to ensure that the voice of business is heard in decision making. Finally, I would like to take this opportunity to wish you, your colleagues and families a happy, healthy and prosperous 2024. On behalf of the whole Chamber team, thank you for your ongoing support and we look forward to achieving positive things with you next year.

In 2024 the Cambridgeshire Chambers of Commerce will have represented businesses of all sizes and sectors in our area for 107 years. However, the world arguably carries greater volatility and unpredictability than ever before and therefore we must, as your Chamber, respond accordingly. Our focus on local place will always remain essential. We have a responsibility to ensure that we encourage the effective collaboration of business, education and local government. We need to ensure we are equipping our community with the network and knowhow to grow sustainably, adopt digital technology to become more productive, and develop an inclusive workplace of the future. We are proud to support hundreds of organisations to export their goods and services all around the world, but

Charlotte Horobin with James Wilcox, General Manager at The Jockey Club, Huntingdon Racecourse, and Connor Butler, Operations Executive at the Chamber

Chamber Patron Members

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We provide Chamber members with many opportunities to widen their network of business contacts – building connections, creating opportunities and maximising the benefits of being part of Cambridgeshire’s most vibrant business network.

Chamber Golf Day a swinging success We were delighted to host our inaugural Chamber Golf Day in September at Peterborough Milton Golf Club. It was a fantastic day of new connections being formed and relationships being built on the golf course. A special thank you to Ben Machin and the team at Milton for hosting, providing the stunning course and the delicious carvery. Thank you to hole sponsors: Aspray, TC Group, Burmor Construction and Cambridge Flat Roofing for the support. Congratulations to winners ‘Team Mr Charger’, runners-up ‘Team Blue (Azets)’, as well as our other competition winners and of course thank you to everyone that played, without you the event wouldn’t have been possible and your high spirits made it the fantastic day it was. We will be back in September 2024, keep an eye out for the date and further details!

6 connected

network and

CONNECT

Connect with our Partners for discounts Chamber membership offers you access to a range of services with additional benefits or preferential rates*. AXA Health Business healthcare cover Chamber Cyber Essentials Become CyberEssentials certified and protected from cyber crime. AA Business Breakdown Assistance Keep your company on the move with roadside assistance. Half Price International Shipping Make savings every time you ship with this special offer from DHL.

Chamber Foreign Exchange Moneycorp can save your business money by creating a foreign exchange strategy tailored to your business needs. Chamber Primary Health Plan This allows staff to claim money back, up to set limits, for things like sight tests and glasses, dental bills, therapy treatments and consultations. Further details of all these services can be found in the member benefits section on our website, or please give our Membership Team a call on 01223 237414 to find out more. ________________________________ *Restrictions may apply

Do you follow us on our Chamber LinkedIn page? Want to know what events are taking place at the Chamber? Are you keen to hear the latest policy updates regionally and nationally? Do you want to have your voice heard? Are you interested to hear about our new members? Follow us on LinkedIn. This is our main social media platform where we shout about what we’re doing individually, as a team and as a network. connected 7

We’re your gateway to international trade, providing a unique combination of expert knowledge, essential documentation and the business connections needed to capitalise on new market opportunities overseas and succeed in a global marketplace.

Documentation processing over the Christmas Break The Chamber will close at 4.00pm on Friday 22 December and re-open at 9.00am on Tuesday 2 January. We will process online documents on Friday 29 December from 10.00am-1.00pm. Please ensure you upload all supporting paperwork to enable us to process these applications or email internationaltrade@cambscci.co.uk. The last date for submitting consular documentation is 11.00am on Thursday 14 December. Documents submitted after this time will not be processed until Tuesday 2 January.

Webtec and Hayley Group sign new Distribution Agreement Webtec, the specialist hydraulic measurement and control company, has strengthened its authorised distribution network adding the Hayley Group as its new strategic partner for the UK, including Northern Ireland. This is a significant agreement for both companies as Webtec now has access to a host of new customers through the companies’ 52 branches and the Hayley Group has the perfect partner to achieve its planned growth into the hydraulics market. The Hayley Group has a wealth of technical expertise and knowledge to help drive and grow the business through its extensive branch and technical support locations. Webtec will supply its complete product portfolio and Hayley will also offer the option of servicing, giving Webtec the opportunity to further expand into key market sectors. Commenting on the new agreement, Marc Hough, UK & ROW Business Development Manager at Webtec, said: “The appointment of Hayley as a strategic channel partner is a significant step change for the Webtec business. The Hayley Group has a strong track record of growth and the timing is also perfect as they are looking to significantly grow in the hydraulic market sector. With Hayley’s extensive branch network and its technical expertise, we see this as a perfect opportunity for both partners to grow in the UK market.” 8 connected

“Webtec has a unique and expansive product range which complements Hayleys current hydraulic offering. Webtec is a well-respected and established brand with an excellent portfolio of products. We feel this partnership is very much at a point of ‘right place and right time’ as we continue to expand our hydraulic product range. We see some excellent opportunities for growth throughout the market and we are very much looking forward to working with the Webtec Team,” added John Jones, Hayley Group, Director.

Hayley Group are the trusted partner of choice for 10,000’s of maintenance, engineering and purchasing professionals across the UK, servicing a wide variety of industry sectors from their unique local branch network. They have risen to become the UK’s largest, and fastest growing, MRO engineering provider by offering unrivalled levels of support locally, not only stock but the best technical support teams focussed on Added Value. We can claim many of the UK’s leading manufacturers, transportation, facilities management, and utility companies as long-standing customers.

extend your

GLOBAL REACH

Going Global? Top Tips for Choosing the Right Localisation Partner Partnership offers a new perspective, and, with it, a unique expertise guaranteed to enhance your business. This is because, as humans, we work better together. Throughout history, countless incredible examples reinforce the success that develops when humans unite in partnership. Are you considering expanding your business into international markets? Planning to take your products or services to a global audience? Going global is a strategic move that can lead to tremendous growth opportunities. However, successful expansion requires more than just ambition; it demands careful planning, effective communication, and a deep understanding of local cultures and markets. This is where a trusted localisation partner comes into play. Here are some top tips to consider when selecting a localisation agency: • Look for a team of professionals with expertise in areas such as culture,

web development, SEO, copywriting, translation, and quality assurance • Check their references and testimonials to ensure they have a strong reputation for delivering highquality work • Seek transparent pricing and a breakdown of costs, including translation work, keyword research, project management, proofreading, revisions, and testing • Verify industry accreditation and credentials like ISO certification • Confirm whether they have experience working with your target audience. As you embark on your journey to conquer new horizons and reach audiences worldwide, remember that choosing the right localisation partner is not just a business decision; it’s a pivotal step towards achieving your global aspirations. With the right partner by your side, you can bridge linguistic and cultural gaps,

ensuring your message resonates with audiences from diverse backgrounds. At PAB Languages Centre, we specialise in helping businesses like yours navigate the complexities of international markets. Over the past 14 years, we have assisted hundreds of businesses across Cambridgeshire and the UK, empowering them with the knowledge they need to overcome language and cultural barriers when exporting. Get in touch today on https://www. pabtranslation.co.uk/contact-us/ or call us at 07799 772360 to discuss your project. Iwona Lebiedowicz, founder of PAB Languages Centre

Sterling at range trading lows As 2023 draws to a close, we can reflect on a much calmer and slightly positive year for Sterling in the currency markets. After a tumultuous end to 2022, and the legacy of Brexit and Covid, Sterling’s performances has been a welcome respite for Businesses (especially for importers). At times Sterling has been one of the currency markets 2023’s top performers. Forecast beating economic data, along with sticky inflation, drove the Bank of England to aggressively hike interest rates, which in turn has supported the Pound for most of the year. Inflation aside, whilst a series of UK economic releases have been positive leaning, it’s striking that the market remains disposed to a pessimistic bias towards the UK. Sterling is not one for sudden spiked rallies, but a post Brexit devaluation of fair value is a physiological fact for many. JP Morgan cites their own estimates of fair value for Sterling against the US Dollar to be 1.20, with BNP Paribas

models suggesting 1.21. This viewpoint creates the bias in the market, leaving the momentum from positive data capped, with rallies easily retraced by slightly negative data releases. Sterling did trade above 1.31 versus the US dollar in July, but also traded below 1.20 in February and March.

What to expect in 2024 We expect 2024 to be much the same as 2023. Sterling is set to range trade, see moderate gains on positive data, with the bias to not be overly valued and to average the year in the lower mid of the predicted range. Forecasted ranges for 2024; against the US Dollar, 1.1750 to 1.3150, and for the Pound Euro cross 1.1050 to 1.2050. These are pretty much in line with the 2023 forecasts, further demonstrating the generally stable outlook. Trading at the bottom of these ranges will as likely be more due to confidence in others than a necessarily negative UK tone.

With cost pressures still a challenge for Businesses, reviewing the costs being incurred and the strategy of managing currency exposure becomes even more important. Specialist support as provided by companies like Ascendant, can fill a gap not provided by larger financial institutions. Cambridgeshire headquartered Ascendant would love to hear your views and perspective on The Pound, its expected performance, and the impact to your business. Just contact us on the email below. Ascendant offers Chamber members a free review and benchmark of their current supplier. Contact us to hear how we are reducing the cost of foreign exchange for local businesses and putting relationships at the heart of our customer focused service. karen.benson@ascendant.world

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chamber

TRAINING

Our regular training courses provide the knowledge to assist with your international trade activities. Currently, all courses will take place online via Zoom.

internationaltrade@cambscci.co.uk

New online International Trade workshops for 2024 We’re pleased to announce three new courses to our International Trade course programme for 2024. SUPPLY CHAIN WORKSHOP Thursday 15 February 2024, 9.30am -1.00pm Thursday 9 May 2024, 9.30am -1.00pm Wednesday 25 September 2024, 9.30am -1.00pm

Through practical examples and test cases, participants will gain a better understanding of how to plan and operate a successful supply chain. Participants will leave with the knowledge and skills necessary to help optimise their businesses’ supply chain operations.

In this Module we will have a full understanding of the supply chain: • How it works • The effects when it goes wrong.

INTERNATIONAL MARKETING ONLINE Wednesday 31 January 2024, 9.30am-1.00pm Tuesday 18 June 2024, 9.30am-1.00pm Wednesday 27 November, 9.30am-1.00pm

We will learn: • What is Supply Chain • How does the Supply Chain effect the UK • Understanding how the Supply Chain works in international trade • Relationship between Supply Chain and Logistics • Planning – how do large companies operate the Supply Chain effectively • What happens when it goes wrong • Wok through examples and test cases. This Supply Chain Workshop is designed for managers, business owners, and anyone with an interest in the logistics of supply chain and international trade. In this interactive module, participants will gain a full understanding of the supply chain and its effects when things go wrong.

This online course is designed for marketing and sales professionals, executives, and business owners who are looking to expand their businesses internationally. It will be beneficial for anyone who wants to learn the fundamental concepts of international marketing and gain a better understanding of how to develop, implement, and measure an effective international marketing strategy.

You will learn the fundamentals of what is Supply Chain, how it works in international trade, how large companies are using it effectively, and what happens when it goes wrong. 10 connected

This course will equip learners with the necessary knowledge and skills to successfully create and execute a global marketing plan. Learners will gain the confidence to navigate international markets, understand legal requirements, identify market opportunities, and effectively develop a global brand. Additionally, learners will be able to develop strategies to maximise ROI while addressing the complexities of international marketing. The course will cover: • Overview of international markets • Identifying international markets • Analysing international market opportunities

chamber

Our regular training courses provide the knowledge to assist with your international trade activities. Currently, all courses will take place online via Zoom. • • • • • • • •

Assessing risk in international markets Developing an international marketing strategy Developing a global brand Adapting your product for international markets Implementing an international marketing plan Establishing distribution channels Investing in advertising and promotions Utilising social media.

OPENING DOORS TO GLOBAL / INTERNATIONAL TRADE Tuesday 19 March 2024, 9.30am-1.00pm This online workshop is ideal for small and medium-sized enterprises (SMEs) looking to expand their business and explore new global markets. It is especially relevant for SMEs who may be new to international trade and are looking to benefit from the opportunities that global trade can bring in terms of increased sales, reduced costs, and greater competitiveness. The workshop will help participants navigate the complexities of international trade, navigate local regulations, and identify potential opportunities and risks. Attendees will gain insight into understanding customs regulations and the importance of creating compliant documentation, as well as strategies for protecting their IP and mitigating financial risks. By attending this workshop, SMEs can develop the skills and knowledge required to open their doors to global trade and tap into new markets. This workshop is ideal for business owners, managers, entrepreneurs, and executives, who are interested in expanding their operation into new markets. It is also appropriate for individuals looking to launch a new global opportunity.

TRAINING

We will cover: • An introduction to global trade • Overview of international trade law and regulations • Understanding logistics and shipping • International strategy • International research • Establishing market presence in foreign countries • Using online business tools for maximum efficiency • Building strategic partnerships with local and global suppliers. WE ALSO HAVE THE FOLLOWING COURSES AND WORKSHOPS TAKING PLACE ACROSS THE YEAR. FULL DETAILS ARE AVAILABLE ON OUR WEBSITE. • Import & Export Diagnostics Workshop • Export Processes & Procedures Training • Import Procedures & Processes Training • Customs Procedures & Documentation Training • Incoterms® 2020 Workshop • Commodity Codes Masterclass • AEO Workshop • Understanding Rules of Origin • Inward and Outward Processing and Returned Goods Relief • CDS: New Customs for Exports/Imports • Letters of Credit and Method of Payment Masterclass • Logistics, Agents & Distributors. To book your place, please register via the Chamber website. Costs: £250.00 (plus VAT) Chamber members, £330.00 (plus VAT) non-Chamber members.

Our new global trade qualification programme offers three levels: Diploma, Certificate, and Award. You can choose one module, five, or all 20. Completing all 20 earns you a Diploma. Each module earns a credit, with 13 credits leading to Level 4 qualification. All online, in a comfortable environment. Enjoy access to blogs and a help desk for support throughout your learning journey. QUALIFICATIONS • Level 4 Diploma: A comprehensive program covering essential International Trade topics for career advancement Cost: £395.00 (plus VAT) per module • Level 4 Certificate: Focused on key aspects of Global Trade, ideal for professionals seeking specialisation £2,995.00 (plus VAT) (completion of five modules)

• Level 4 Award: A concise introduction to the fundamentals of International Trade, perfect for beginners. Cost: £3,995.00 (plus VAT) MODULES OF LEARNING Our comprehensive programme includes 20 modules covering International Trade essentials like marketing, supply chain, legalities, culture, and risk management. Practical case studies and real-world insights are integral. ENROLMENT DETAILS Join our international trade qualification program to elevate your career. Courses start soon. Email us at internationaltrade@cambscci.co.uk for programme details and to enrol. MODULES 1 - International Trade 2 - Supply Chain

3 - Creating an International Strategy 4 - Intellectual Property 5 - Importance of International Trade 6 - Marketing using AI & Social Media 7 - Finding New Opportunities 8 - Exporting 9 - Importing 10 - International Customs 11 - International Border Controls 12 - Importance of Documentation 13 - Logistics 14 - Carriage by Air, Road, Rail, Sea or Courier 15 - Customs Warehousing 16 - International Special Procedures 17 - Authorised Economic Operator 18 - Sustainability and Environmental Freight Moving 19 - Creating an Export Strategy 20 - Creating an Import Strategy connected 11

Credit: Image by Freepik

International Trade Level 4 Qualification

RACECOURSE HUNTINGDON RACECOURSE CELEBRATES LOCAL HEROES AT INAUGURAL COMMUNITY AWARDS DAY

EMPLOYER OF THE YEAR HBC Kitchens & Bathrooms HBC Kitchens & Bathrooms earned the title of Employer of the Year for their unwavering support for local sports teams, including the St Ives Red Socks

along with various local football and golf clubs. With an impressive annual turnover of £1.2 million for the last three years, all their employees are local residents, demonstrating their commitment to local talent and growth. OVERALL IMPACT ON THE COMMUNITY BY AN INDIVIDUAL Richard and Philippa Winser Richard and Philippa Winser were honoured for their dedication to providing immersive and educational experiences to children and individuals with special needs. Through their unwavering patience and enthusiasm and drawing on their work as game angling guides at Fly Fishing Academy, Huntingdon, they have positively impacted many lives, particularly those affected by autism and physical disabilities. OVERALL IMPACT ON THE COMMUNITY BY AN ORGANISATION Dreamdrops (Huntingdonshire Children’s Charity) Established 18 years ago, Dreamdrops is recognised for their exceptional work in supporting the physical and emotional wellbeing of children and families within the community. Their efforts include establishing a Parent Support Group, providing resources for children with SEND in local schools, and

offering support to families with children discharged from Hinchingbrooke Hospital, ensuring they receive additional recovery assistance at home. VOLUNTEER OF THE YEAR Huntingdonshire Society for the Blind and Visually Impaired The Volunteer of the Year award was presented to all the dedicated volunteers of Huntingdonshire Society for the Blind and Visually Impaired. This organisation has been instrumental in assisting blind and visually impaired individuals for an incredible 101 years all the while supported by their hard-working volunteers. Over 80 people offer their time and passion assisting with social events, managing the charity shop on St Mary’s Street and conducting fundraising activities, significantly impacting the lives of so many who need it. Huntingdon Racecourse extends its heartfelt congratulations to all the winners and expresses gratitude to everyone who participated in the Community Awards Day. These remarkable individuals and organisations continue to enrich the community, making Huntingdon a better place for all. Eager to build on this year’s achievements, plans for next year are already underway, promising another celebration of local excellence at Huntingdon Racecourse.

Richard and Philippa Winser

Dreamdrops

Huntingdonshire Society for the Blind and Visually Impaired

Huntingdon Racecourse is thrilled to announce the winners of their first-ever Community Awards Day, held on Sunday 5 November. The event showcased the exceptional contributions made by individuals and organisations within the local community, all within the vibrant atmosphere of a thrilling race day. The awards, judged by a panel from Huntingdon Racecourse and Community Officials, are aimed to recognise outstanding contributions to the community, irrespective of the number of nominations received. Winners of the inaugural Community Awards Day as follows: BUSINESS OF THE YEAR Brampton Hair Company Brampton Hair Company, an independent salon established in the aftermath of the pandemic, has worked tirelessly to build a loyal client base, employing three permanent staff members. Their active participation in community events and consistently positive reviews have solidified their position as a community favourite.

12 connected

Led by

Funded by

LOCAL SKILLS IMPROVEMENT PLAN (LSIP) THE LSIP IS TAKING A MAJOR STEP FORWARD WITH THE CREATION OF A SKILLS COMMITMENT PARTNERSHIP. The Partnership is the vehicle for collaborative change in skills across the region. By bringing together a range of stakeholders, the Partnership will enable action on recommendations set out in the LSIP.

The LSIP identified key focus areas across the region: *cross-cutting themes

Digital & IT

Advanced Manufacturing

Life Sciences

Agri-Tech

*Green & Net Zero

*Digitalisation

Be a part of the skills change across the region. GET INVOLVED!

Visit our webiste: www.cambridgeshirechamber.co.uk/sectors/localskills

Do you have a passion for skills?

As a Chamber member you have the power to influence key decision makers and play a leading role in tackling the issues that are preventing your business from reaching its potential, while an experienced team of lobbyists represents your interests in Whitehall.

Workplace Equity Commission You’ve told us that tackling skills shortages is a top priority. One way to ease recruitment difficulties is to make it easier for people from diverse talent pools to access jobs in your businesses and help them progress in their careers with you. That’s why Cambridgeshire Chamber is working with a new UK-wide Workplace Equity Commission. The British Chambers of Commerce have brought together an amazing panel, comprising businesses and experts from across civic society. The aim is to help SMEs, across all sectors and geographies, create more equitable workplaces. We are defining ‘workplace equity’ as creating a level playing field for individuals, recognising that we do not all start from the same place and that adjustments may be required to provide fair access to opportunity. It

is considering equity for everyone, and not focusing on any group or protected characteristic.

HOW TO GET INVOLVED

The British Chambers of Commerce have published a national Call for Evidence that asks: ‘How can SMEs create more fair and equitable workplaces?’ We hope you will share with us any work you are doing, or planning to do, on equality, diversity and inclusion. We are inviting views and insights from everyone who wants to contribute. We’d like to hear about best practice, as well as any challenges firms are facing, and where more support is needed. The aim to produce practical recommendations for business and government that will help create a level playing field in our workplaces and resolve the widespread recruitment difficulties that are holding back growth.

Further Interest Rate Hold Welcome Reacting to the latest Bank of England interest rate decision, David Bharier, Head of Research at the British Chambers of Commerce, said: “The decision to again hold the interest rate at 5.25 per cent will allay some concerns of the businesses we speak to that are unable to stomach further rises. “Our research has shown that interest rates have grown as a key issue among companies. This is especially true for smaller firms and those in the consumer-facing sectors, who have seen rising borrowing costs and decreased customer demand. “The BCC’s Quarterly Economic Survey for Q3 found that 45 per cent of all firms cited interest rates as a concern. With inflation set to ease further, and GDP and labour market data indicating the economy is cooling, the Chancellor’s Autumn Statement must set out a plan for growth. “SMEs have been operating in an uncertain climate for too long, with policies constantly chopping and changing over the past few years. They need to see clear direction from decision makers, creating a roadmap for business that really boosts confidence and investment.” Keep an eye out for the next issue of connected where we plan to share the QES results for Q4. 14 connected

David Bharier

The Call for Evidence is open until 16 February 2024. Full details can be found at https:// www.britishchambers.org.uk/policycampaigns/people-and-work/issues/ workplace-equity/ For more information, please contact email equityinquiry@ britishchambers.org.uk

British Chambers of Commerce Workplace Equity Commission

g n i v i L l a 94% of Re

t r o p e r s r e y o l p m e Wage n o i t a t i d e r c c a f o s t fi bene

Benefits include: • Enhanced corporate reputation • Greater success attracting customers • Improved recruitment and retention

Get support to become accredited

cambridge.gov.uk/living-wage

To access these services please visit the protection page on the Chamber website or call our membership team on 01223 237414.

CHAMBER FOUR SERVICES Included in your Chamber membership is Chamber Four Services covering HR, Legal, Health & Safety and Tax. You have access to advice lines, document libraries and legal expenses insurance.

HOW TO ACCESS THESE SERVICES Advice lines: All advice lines – call 01455 852037 Document libraries: Access via https://chambercambs.questcover.com/login and use your unique credentials to enter the site. If you don’t have these, please contact the Chamber on 01223 237414 or email enquiries@cambscci.co.uk

A recent survey has found that UK workers are taking more sick days off than at any other point in the last 10 years. The survey, carried out by SimplyHealth and analysed by the CIPD, reported that workers took an average of 7.8 sick days in the past year. This compares to 5.8 sick days in 2019, and marks the highest rates since 2010. The survey – involving 918 organisations and representing 6.5 million workers, reported recurring and long-term COVID cases, the cost of living crisis, and mental health issues as the main reasons for this. 76 per cent of respondents cited stress as reason for taking time off. Short-term absences were dominated by minor illnesses, especially musculoskeletal conditions. The report said that this trend was a ‘worry’ as businesses continue to experience recruitment difficulties, particularly when it comes to skilled staff. Another report by accountancy giant KPMG surveyed 1,500 firms and reported that 40 per cent of workers considered a change in career due to challenging economic conditions and employment priorities. The rise in sickness absences comes amid an increased demand for staff to work more flexibly, or to work from home due to caring responsibilities and rising costs. WHAT IS THE IMPACT ON BUSINESSES? With increased sickness absence, productivity is – of course, lowered. This affects the UK’s economic growth rates. With increased production costs, businesses may decide to cut costs - inevitably leading to staff layoffs and redundancies. This leads to loss of tax revenues for the Government, while at the same time creating extra demand for state benefits from the Department of Work and Pensions (DWP). Unemployment will breed further strife and mental health issues, creating extra burden on an already overstretched NHS. WHAT CAN EMPLOYERS DO? Although managing the business, cutting costs, and maintaining profit margins should remain business priorities, employers should also be understanding, flexible and tolerant – as becoming adaptable may well be the key to success… 16 connected

Image by cookie_studio on Freepik

Sickness Trends in the UK Economy

• Management should adopt an open and approachable policy • Encourage staff to open up and talk about issues that are affecting them • Make access to EAP programs available so that staff can seek counselling • Be considerate when dealing with home-working and flexible-working requests • Adopt policies and procedure to identify and deal with stress at work • Review, update and maintain an adequate health and safety culture • Perform workstation assessments to train staff and reduce the risk of musculoskeletal injuries • Adopt a Stress Management policy • Adopt Mental Health First Aid (MHFA). Employers should note that staff are their biggest asset, and their health, safety and wellbeing all have a substantial impact on the business. Being tolerant, approachable, and flexible with staff requests and needs will go a long way towards building a successful business, boosting staff morale, improving health, and bolstering staff loyalty. Employers are advised to call the Quest Four Services helpline on 01455 852028 to discuss your particular needs. Their specialist team of advisors can help guide you through the most commercial and practical options available to your business.

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Chamber membership provides access to key information, expert advice and legal protection, enabling you to stay informed, legally compliant and free to focus on what you do best – building your business.

INFORM The Chamber collates and shares knowledge and information to help all businesses to succeed and grow. We help you to stay up-to-date with changes to local developments and activity, and government policies.

If you need further information on these services, please contact the Membership Team on 01223 237414.

You can access: • Free HR advice line and support • Access to 600 downloadable documents • Free Health & Safety review for your business

If you have knowledge and information you would like to share with fellow Chamber members, please submit and article to appear in the magazine by emailing marketing@cambscci.co.uk.

• Significantly discounted online health and safety training.

DORA compliance and what it means for the financial sector DORA (Digital Operational Resilience Act) is a framework aimed at establishing a unified approach to digital operational resilience within the EU’s financial sector. This encompasses more than 22,000 organisations holding financial licences in the EU, as well as ICT suppliers and managed service providers offering services to the financial sector. The regulation, which came into effect on 27 December 2022, is supported by three directives, amending existing EU directives to align with DORA’s requirements. DORA primarily focuses on enhancing network and information systems security, emphasising resilience for organisations in the financial sector. Resilience is key because it’s not just about preventing cyber attacks, but also about effectively responding to them when they occur. A robust European financial sector is crucial for the overall strength of the EU. Much like the GDPR’s impact on global data protection standards, DORA is poised to influence resilience practices worldwide. Organisations that achieve DORA compliance gain a competitive edge, especially when trading in other financial markets. Building resilience isn’t just a regulatory requirement; it’s vital for business survival. DORA provides specific guidelines to safeguard critical operations and ensure cyber threats are mitigated.

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There are five key pillars of DORA that financial entities must focus on: ICT risk management, incident reporting, third-party risk management, digital operational resilience testing, and information sharing. Compliance with DORA is mandatory for more than 22,000 financial-sector organisations in the EU, as well as entities with subsidiaries or licences within the EU. The timeline for compliance is set: DORA entered into force on 16 January 2023, and applies from 17 January 2025. However, expertise in DORA is currently limited. One of the most efficient routes to achieving the cyber resilience DORA demands is by implementing international standards such as ISO 27001 and ISO 22301, which encompass many of DORA’s requirements.

HOW IT GOVERNANCE CAN HELP YOU

IT Governance offers a range of DORA professional qualifications, catering to various roles within organisations and ICT suppliers, and provides comprehensive resources to help tackle DORA compliance effectively. Please contact us at: www.itgovernance.co.uk Email: servicecentre@itgovernance.co.uk Telephone: +44 (0)333 800 7000

insight from

SARAH WEST

Using marketing to target the 5% of businesses ready to buy Whilst LinkedIn state you should not neglect the businesses who are looking to buy, they recommended greater investment is made in increasing brand awareness amongst those ready to buy in the future. (This isn’t surprising given LinkedIn earns revenue through B2B advertising on its platform!)

IS BRAND AWARENESS THAT IMPORTANT? There are some distinct differences between consumer’s and business’s buying behaviour. Broadly, businesses take longer to select goods and services, are more rational and the decision often involves a number of people. Businesses like to choose brands they trust - and trust takes time to form. Frequently exposing businesses to your marketing makes you more familiar and helps create the trust signals which businesses value.

HOW DO YOU ATTRACT THE FIVE PER CENT? LinkedIn recently said that, when it comes to business-to-business selling, only five per cent of businesses are actively ready to buy at any one time. They shared their ‘95-5 rule’, which states that 95 per cent of the businesses you market to aren’t currently looking to purchase what you deliver. So, Sarah West, founder of East Anglia’s leading B2B marketing agency, Full Mix Marketing, has considered whether this is true and how you can reach the five per cent who are ready to buy.

ARE ONLY FIVE PER CENT OF BUSINESSES READY TO BUY? There is naturally a huge range of companies who serve other businesses and organisations (B2B). We assume LinkedIn’s rule is meant to apply to notable B2B transactions – such as capital purchases, new supply contracts or other ongoing relationships. For example, an accountancy firm marketing its services to small businesses or a machinery company promoting its equipment to major manufacturers. So, are only around five per cent of the businesses they reach with their marketing ready to buy? In our experience, yes. Sales can naturally depend on the quality of your marketing and desirability of your products or services, but it’s not unrealistic to say that just 1-in-20 of potential clients might be in a position to buy - here and now.

WHY IS THIS IMPORTANT? LinkedIn’s advice is to ‘invest in lead-generation targeting the five per cent of who are in-market today, but don’t forget to invest more heavily in reaching the entire category with brand advertising that resonates with future buyers’.

Successfully attracting the five per cent of businesses who are ready to buy is often about being in the right place at the right time. If a business is looking – online, offline or through their network – you need to be the brand they discover, with a product or service which meets their needs. Attendance at trade events, social media advertising and PPC (Google Ads) can all be important tactics. However, no matter how good your selling proposition, you can still be at a disadvantage if your prospective client doesn’t feel trust in what you deliver. That’s where long-term brand awareness pays dividends.

HOW DO YOU SATISFY THE 95 PER CENT? Though most businesses would love to target only the five per cent of businesses who are ready to buy, it’s almost an impossible task. LinkedIn’s 95-5 rule rings true and using your marketing to boost awareness of who you are and what you do, is the path to longterm and sustainable results. Brand awareness is created by being seen in the places your potential customers frequent. This includes: • Social media – especially LinkedIn, through posting or ads • Google – by using SEO and PPC to ensure you appear in relevant searches • Trade websites and press – via PR (content marketing) and advertising • Trade events – either attending, sponsoring or advertising • Your customer’s inbox – through direct email or mailers • Your client’s network – by boosting brand awareness amongst their peers. Results may not be immediate - unless you happen upon the five per cent who are ready to buy – but a consistent and persistent marketing campaign is likely to be your fastest route to meaningful results. If you need any help with your marketing, visit www.fullmixmarketing.co.uk connected 19

ask the

EXPERT

Seven principles of a Quality Management System better issue resolution, collaboration or negotiation? • Processes – are your core activities documented? Do you have process which can be used for consistent training, benchmarking and improvement? • Improvement – are you on the look out for things which could be streamlined or simplified? Is there a more cost-effective or faster way to do something? How do you identify those opportunities and what do you do about them? • Evidence based decision making – what are your decisions based on? How do you assess whether something is working or whether an improvement has had the desired effect? What data are you capturing to help with decision making? These aren’t listed in order of importance – they’re all important. That said, the emphasis on each principle will vary depending on your current operating context and the nature of your business. You may be great at customer focus but lacking effective processes. You may have an effective improvement approach but it’s not supported with effective leadership.

Most business owners would agree that providing a quality product or service is a fundamental element in being successful. But how do you make sure that you’re delivering quality consistently? How do you know if your idea of quality is aligned with what your customers are looking for? And how can you ensure that quality isn’t affected by periods of growth or change? Whether you are considering a formal quality management system or you just want to focus in on quality and make some improvements, there is a set of seven principles which provide structure when planning your approach. These seven principles of quality management are well established and have been developed, tried and tested over decades. They are: • Customer focus – is your customer at the heart of everything you do? Are they always considered? How well do you really understand their needs and expectations? How do they feel about your products or services? • Leadership – quality is a culture. Culture comes from the top. Is the leadership in your organisation sending the right messages about the importance of quality to the business? Are they promoting good practices? • Engagement of People – are your people involved in the development and success of the business? Are they able to make suggestions and provide feedback? Are they encouraged to contribute to improvement activities? • Relationship management – how do you manage relationships with clients, suppliers and staff? How do you communicate? What are you sharing with them? What are you doing to strengthen the relationships and facilitate 20 connected

Take some time to consider how your business manages each of these elements. Where are the biggest weaknesses? Making improvements will deliver results but these principles need to be applied as part of the day to day and for ever more. To really deliver results they need to be as standard as every other management aspect. At the end of the day, quality business outputs underpin longevity and growth. Build these seven principles into your management approach and your business will become stronger. If you need help with managing quality in your business or you’re considering ISO 9001 Quality Management certification for your business get in touch for an informal chat. Tel: 07590 267 209 Email: annie@anniemcneely.co.uk Annie McNeely, AMc ISO Services

ask the

EXPERT

Cryptoassets: What are the tax implications? A: For individuals owning, receiving or disposing of cryptoassets, it is important to be aware of any Capital Gains Tax (CGT) and Income Tax liabilities that may arise. Subject to an individual’s annual CGT allowance (currently £6,000), CGT is payable on the gain made when an asset is disposed of – this could include selling, exchanging for goods or services, exchanging for an alternative cryptoasset, gifting or donating. There are also a number of activities that may give rise to Income Tax liabilities, where cryptoassets are concerned. In these instances, it will be important to distinguish whether the income is to be treated as trading or miscellaneous income. The rate of income tax that is payable will depend on the individual’s other income in the tax year, and it may become necessary to report cryptoasset income via a SelfAssessment Tax Return. It is therefore important to keep proper records of any transactions. If you are a business engaging in cryptoasset activity, the nature of what you are doing with the asset will determine your tax liabilities – for example, an incorporated business trading in cryptocurrency will be subject to a Corporation Tax charge on any profits and losses, however the same may not be true for an unincorporated business. The rules are intricate, and not always straightforward to apply, so we would recommend that you seek professional advice in relation to your circumstances. Puregrace Rydzewski, member of the tax team at George Hay Chartered Accountants, offers a brief insight into what ‘cryptoassets’ are, considers some of the key tax liabilities that can arise for both individuals and businesses as a result of engaging in cryptoasset activity, and explains why seeking expert advice is important.

Q: How can an accountant be of help to those with cryptoasset tax liabilities?

Q: Can you briefly explain what ‘cryptoassets’ are?

Whether you are an individual or limited company, an accountant can help you to understand the relevant tax consequences and, indeed, how much tax you may be liable to pay.

A: Cryptoassets, which may also sometimes be referred to as cryptocurrency, are a type of digital asset. Many of us will have heard of the likes of Bitcoin, but there are many others. Whilst not considered to be the same as normal currency, or stocks and shares, cryptocurrency can sometimes be used as a method of payment, and the value of cryptoassets can fluctuate.

Q: What are the key tax implications for people or businesses owning, receiving or disposing of cryptoassets?

A: We realise that the tax implications of engaging in cryptoasset activity can be difficult to navigate, but failure to comply with reporting and payment obligations can lead to penalties.

They will be able to identify how any income, gain or profit that you have made should be treated for tax purposes, and they can also assist you to ensure that you are reporting to HMRC in the correct way. To find out more about how we could help you, contact us on 01480 426500 or visit www.georgehay.co.uk. This article is for general guidance only. No responsibility for loss occasioned to any person acting or refraining from actions as a result of any material herein can be accepted. connected 21

BUSINESSES BOOST RUNNERS IN PETERBOROUGH Bringing together local businesses, charities and the community of Peterborough, the AEPG Great Eastern Run is a fantastic showcase of this vibrant Cathedral city. 2023 marked the 31st edition of this popular fixture in the running calendar which draws competitors and fun runners from across the UK. Held on Sunday 15 October, almost 5,000 runners participated across two distances - the Anna’s Hope 5K Fun Run and a half marathon taking in 13.1 miles of Peterborough landmarks including the grounds of iconic Peterborough cathedral. Previously organised by Peterborough City Council, the day was hosted for the second time by respected regional race organiser Good Running Events. For Event Director Aaron Murrell, the start gun was a culmination of 12 months of planning, bringing together commitment from business sponsors, charities and local organisations to make it bigger and better than ever. Known as an exceptionally fast, flat route, the AEPG Great Eastern Run is perfect for elite athletes and absolute beginners alike. Many seasoned runners target the event for a new PB. With perfect cool but dry weather conditions, this year was certainly quick, with race winner Joe Wilkinson completing the half marathon in one hour six minutes. Officially starting the races alongside the Mayor of Peterborough was Sir Jason Kenny, former track cyclist and holder of the most Olympic gold medals for a British athlete. “Race sponsor Persimmon Homes made arrangements through their partnership with Team GB,” explains Aaron. “It was inspirational to have Sir Jason there taking part in what was his first ever half marathon.” 22 connected

Sixteen charities were officially supported by the event with many more benefitting through runners’ personal fundraising efforts. Headline charity partners Anna’s Hope and Sue Ryder Thorpe Hall Hospice have been involved for many years. Sue Ryder had over 40 runners raising vital funds. Other local causes included Nene Park Trust, Cambridgeshire and Peterborough Age UK, Kidney Research UK and the POSH Foundation. “We hope to increase this again next year and welcome conversations with charities that might like to come on board,” Aaron urges. Business sponsors are essential to delivering the AEPG Great Eastern Run. “I’d like to say a massive thank you to those sponsors who got involved in supporting the 2023 event with financial backing, volunteers and runners,” says Aaron. “Not least our title sponsor AEPG.”

A spokesperson for AEPG said: “The AEPG Great Eastern Run was a fantastic event, it’s great to support Good Running Events and the City of Peterborough in promoting active and healthy lifestyles while also having the opportunity to support so many great charitable causes.” Over 300 volunteers helped to facilitate the event with businesses supporting many aspects from Savills’ water stations to logistics by Smiths Motor Group. “We’re showcasing the fantastic city of Peterborough,” Aaron says. “The AEPG Great Eastern Run brings tens of thousands of visitors into our streets to take part, see the city and visit businesses. With support from the business community, we can host an event that benefits everybody.”

The Good Running Events team are keen to hear from businesses who would like to get involved. “We hope to keep growing each year. With your partnership we can increase the amount of fundraising achieved for local charities and we can increase the number of visitors enjoying all Peterborough has to offer,” Aaron says. To explore how your business could get involved in the AEPG Great Eastern Run or other Good Running Events across the region, visit www.greateastern.run or contact info@goodrunningevents.co.uk _______________________________________________ images: AEPG Great Eastern Run / Epic Action Imagery

Chamber enter 5k team raising funds for Anna’s Hope In October, the Chamber took part in the Anna’s Hope 5K Charity Run, bringing enthusiasm and compassion to the community. Team spirit soared through the streets as participants laced up their trainers to support such a valuable cause. Our team, all in supporting t-shirts, tried our best to make ourselves and the charity proud. The atmosphere around the city was amazing, as bystanders shouted in support, while us runners pounded across the pavement to that finish line. Seeing the city of Peterborough come together for such as fantastic event was inspiring to all as each and everyone that lined the streets or were running cheered each other on, forcing a sense of camaraderie that propelled us forward. With many of our team not being runners, the Chamber is extremely proud of all those who took part no matter how fast or slow, whether they ran or walked, we did it together as a team for a great charity. We would like to thank everyone for their support and contributions, as we raised a total of £1,400, nearly triple our original target! connected 23

Would you like to become a Chamber member? Get in touch today to find out the many benefits. Tel: 01223 237414 Email: enquiries@cambscci.co.uk

• NEW MEMBERS • Cambridgeshire International Services Ltd

Lindsays

Cleaver Enterprises Ltd

Lumybel Projects Ltd

Copper Sprocket Ltd

Opek Ltd

Crossacre Properties Limited

Persuasion Jujitsu

eg technology Ltd

Progressive Trading & Engineering Ltd

Fix4Future

The Credit Protection Association

Kidney Research UK

The Digital Office Cloud Limited

Introducing Fix4Future: Helping your business realise its potential Are you an owner looking to unlock the true potential of your business? Fix4Future has been developed by entrepreneurs, for entrepreneurs, to help you do exactly that. With a focus on startups and small businesses, Fix4Future is here to equip you with the tools and strategies needed to drive transformative growth. Fix4Future stems from the experiences of our experts, John Roach and Greg Palmer, who were in the same position as so many other startup and SME owners looking to take the next step for their business. John, with Greg’s support, successfully sold e4education in 2021. In John and Greg’s journey to sale, they faced the same issues and problems that so many business owners face when taking that next step. Their first-hand experience in laying the foundations for a business to thrive is exactly why Fix4Future exists today; to use their vast experience and knowledge to help other business owners to maximise their returns and outcomes.

What is Fix4Future? Fix4Future has been developed to help business owners lay the correct foundations to achieve the results they want from their businesses. With over 25 years of experience, John and Greg know what is required to achieve success. One of the key differentiators of Fix4Future is the commitment to tailoring solutions to meet the specific goals of each business. No two businesses are the same, and the bespoke strategies offered at Fix4Future are designed to align perfectly with the unique needs of each business, meaning your business will not only be competitive but also a step ahead in its industry. The Fix4Future approach to helping businesses thrive: Our expert team has a wealth of experience in various industries, ensuring that we can provide you with the most relevant and effective solutions for your business. We will work closely with you to understand your vision and create a bespoke plan to help your business thrive. https://www.fix4future.co.uk/ 24 connected

welcome

NEW MEMBERS

Copper Sprocket Ltd Founded by seasoned actor and producer Duncan Casey, Copper Sprocket offers comprehensive digital content services, spanning from social content to feature-length documentaries. With a wealth of industry experience, we excel in podcast production, copywriting, and ghost-writing. Your creative vision is our expertise. Story-telling is what we do best. https://coppersprocketcontent.com

Prana Resourcing After 30 years of recruitment experience in the Cambridgeshire market, I have launched Prana Resourcing, located near St Ives, specialising in HR & Business Support recruitment. When you are ready to expand or replace within your teams, I will take the time to truly understand your business, its culture and what you are looking for and will work with you to source the best local talent. I love what I do and feel passionately about offering the best recruitment services in the local market. I can’t wait to place outstanding candidates into outstanding companies. Please get in touch on 01480 776067 or rebecca@pranaresourcing.co.uk

Wellbeing Update Stress Awareness Day – 2 November What is stress “Stress is the feeling of being under too much mental or emotional pressure” (1) Stress increases hormones in your body to help you deal with pressure or threats. This is sometimes called a “fight or flight” response. Your stress hormone levels usually return to normal once the pressure or threat has passed. A small amount of stress can be useful as it can motivate you to take action, however long-term exposure to stress can be detrimental to mental health and wellbeing. We all deal with stress in different ways and have different thresholds for stress. We may have different coping strategies, some helpful like walking in fresh air through to unhelpful coping strategies like excessive drinking. What do you do if you are feeling stressed? Do you think your coping mechanisms are healthy or unhealthy? Stress can be brought on due to a variety of issues, whether it be family problems, pressures at work, concerns about money or ill health. If you find more than one of these stressors are present, this can make coping even harder. If you are worried about someone, here are some signs that they may be struggling with stress:

Behaviour

Crying, change in eating habits, sleep problems, drinking or smoking more than normal.

Mentally

Always imagining the worst, being irritable, worrying about the future, lack of concentration.

Physically

Stomach problems, feeling tired or dizzy, headaches, muscle tension or pain.

What can I do if I am feeling stressed?

• Get practical advice on the situation or event that is driving your stress. There are resources available via https://www.mind.org.uk/ information-support/types-of-mental-healthproblems/stress/useful-contacts/ • Make a plan – write a list of the things that are triggering your stress, are there practical ways you can alleviate your feelings?

• Prioritise your tasks and try to be proactive and get the important things done – face them head on • Delegate and share tasks if you can, don’t be afraid to ask for help • Set goals for complicated tasks, be realistic in what you are able to achieve • Talk to someone – a friend, colleague, family member or someone you trust who can help with your situation • Making small changes to your lifestyle can really help. Maybe try a new healthy meal, reduce your caffeine intake, one cup at a time. Go for a walk, just 10 minutes of walking in fresh air can help clear your mind. Exercise is proven to help relieve stress. Make sure you put sleep first, you’d be surprised how an early night and a good sleep routine can help • Put yourself first at least once a day whether that be reading a book, eating something you really like, watching a film or a boxset • If you are struggling to cope with stress, please do speak to your GP, they can help. Keep a record of your concerns in the form of a diary as you may find there are triggers to your stress. We may not be able to avoid it, but you can manage it, by taking some of the steps above, you can help your mind, body and levels of stress. www.rethink.org

____________________________________________________________________ (1) NHS Choices. Struggling with stress. http://www.nhs.uk/Conditions/stress-anxietydepression/Pages/understanding-stress.aspx (2) as note 1.

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chamber

CHARITY OF THE YEAR

Did you know that the East of Did you know that the East of England is the only region in England is the only region in the UK without a dedicated the UK without a dedicated children’s hospital? children’s hospital?

The new Cambridge Children’s Hospital will change TheWe’re new Cambridge Children’s Hospital change that. raising £100 million to build awill state-ofthat. We’reworld-leading raising £100 million to build a state-ofthe-art, hospital for our region. world-leading hospital for our region. Find outthe-art, more at www.cambridgechildrens.org.uk Find out more at www.cambridgechildrens.org.uk 01223 217757 01223 217757

chamber

CHARITY NEWS

Charity Concert Strikes Harmonious Chord Meet Cambridge, the official conference and events bureau for Cambridge and the surrounding area, has recently partnered with a Cambridge College and one of its long-term clients to host a choral concert and raise money for a regional charity. The performance by the Dunmore Church Choir, which comes from Galway in the west of Ireland, took place in the Chapel at Corpus Christi College, with all proceeds going to East Anglia’s Children’s Hospice (EACH). The diverse programme incorporated secular works by Vivaldi, Fauré, and Handel, as well as traditional Irish airs, adding a touch of the Emerald Isle’s soul to the musical journey. Judith Sloane, Head of Meet Cambridge, said: “We were delighted to partner with our client and one of our venues, Corpus Christi College, to make this event happen

and we have supported it as part of our 25th anniversary year activities. Over the last 12 months, we have taken part in many initiatives which have given back to our community and this was a fitting end to the programme. “We are very grateful to the College, the Choir and our client, Dr Dervila Glynn for working with us to make this possible. “In all £1,500 was raised from ticket sales and donations and we would like to thank everyone who came along on the night to support this excellent cause.” Helena Davis, EACH Community Fundraiser, added: “What a very entertaining and enjoyable evening. We’re so grateful to the Dunmore Church Choir, for making us part of their tour and doing such a superb job of helping raise funds and awareness. The money raised will help us continue our vital work supporting families and caring

for children and young people with lifethreatening conditions. Our thanks also go to everyone who bought tickets and came along on the night. I hope they enjoyed their evening as much as I did.”

Walkers turn out in their hundreds to support Sue Ryder Starlight Hike Hundreds of Peterborough residents stepped out for Sue Ryder on Saturday 7 October for the charity’s annual walk under the stars to celebrate the memory of someone special.

bright in dazzling outfits and spectacular accessories, celebrating the memory of their loved ones while helping to raise funds so that we can continue to be there when it matters.

Sue Ryder Starlight Hike Peterborough saw 530 people take on the 5k or 10k hike in support of the national healthcare charity, with many lighting up the night with their brightest outfits, neon face paints and glow-in-the dark accessories.

“We’re also extremely grateful to our dedicated team of volunteers and marshals, as well as to everyone from Clubbercise, all our local bands; compere Jane Smith, plus Bean Around Coffee and Chef De La Maison – without all your support we wouldn’t be able to put on this fantastic event each year.

The special event kick-started from Ferry Meadows County Park with individual and groups of people invited to join in with a fun prewalk warm up from Clubbercise before they set off around the tranquil setting of the country park, with live music along the way from Thomas Dunleavy, Rachel Bea, Peterborough’s very own Rock Choir, and our local ukulele band Just Us. There was also an opportunity for participants to place a poignant dedication during the event in honour of someone special to them. Crossing the finish line, walkers were presented with a welldeserved medal. Last year Sue Ryder provided palliative care to thousands of families across the country, including from its Sue Ryder Thorpe Hall Hospice. Sue Ryder Starlight Hike Peterborough is expected to raise over £42,000 to help Sue Ryder provide even more expert and compassionate palliative care and create a future where everyone has access to support at the end of their life or following a bereavement. Asif Shaheed, Community Fundraiser at Sue Ryder Thorpe Hall Hospice, said: “What an incredible evening! Thanks so much to everyone who took part. It was amazing to see everyone shining 28 connected

“Our Sue Ryder teams work tirelessly to ensure that our patient’s symptoms and pain are managed so that the end of people’s lives can instead be filled with friendship, family, and love in those final moments together. By taking part in this year’s Sue Ryder Starlight Hike Peterborough, you have helped us provide more care to more people. Next year’s Starlight Hike will take place on Saturday 5 October 2024, and we hope to welcome you back!”

chamber

CHARITY NEWS

Annual city walk raises more than £20,000 for local charities Walkers enjoyed the sights, on one of the hottest days of the year, enjoying music from Waterbeach Brass Band, at Emmanuel College, and City of Cambridge Brass Band and The Blue Clovers at Parker’s Piece. 120 volunteers gave their time to support the event as Route Marshals, registering walkers as they checked-in, serving cakes and preparing the site at Parker’s Piece. Over 1,350 people helped raise more than £21,000 in the annual Bridge the Gap charity walk through the streets and colleges of Cambridge on Sunday 10 September. Participants gathered in Parker’s Piece from 9.00am to take part in the familyfriendly walk, which is organised by, and in aid of, Arthur Rank Hospice Charity and Romsey Mill and is sponsored by The Cambridge Building Society. Bridge the Gap was launched in 2001, and over 46,000 walkers have helped to raise more than £660,000 over the years. This year’s route took in six of the University of Cambridge’s Colleges – Downing, Darwin, Newnham, Selwyn, King’s and Emmanuel; as well as Ridley Hall Theological College. Both Ridley Hall and Newnham College were featuring on the Bridge the Gap route for the first time.

All proceeds from registrations, including any sponsorship raised by those taking part, will be split evenly between Arthur Rank Hospice Charity and Romsey Mill. Event organisers said that over £21,000 has been raised from registrations this year, with more than 1,350 walkers taking part. The total is expected to increase in the coming weeks once all donations and sponsorships have been included. Sharon Allen OBE, CEO of Arthur Rank Hospice Charity, said: “Our huge thanks to everyone who joined us and helped make this, yet again, such a special event. It was wonderful to see so many people come out to support our two charities. The weather was amazing and showed off the city and grounds and gardens of the Colleges at their beautiful best. We are extremely grateful to the Colleges for their continued support as well as to our sponsors, supporters,

volunteers – everyone who contributed to the success of our event, thank you and look forward to seeing you next year!” Neil Perry, Chief Executive of Romsey Mill, said: “What a brilliant day! The weather was stunning, the route was superb, and our volunteers and route marshals were fantastic! Thank you to everyone who took part - walkers, volunteers, brass band members and singers. I love how this event brings so many different aspects of Cambridge come together for a great day.” Peter Burrows, CEO of The Cambridge Building Society, the headline sponsors of the event, said: “We are so pleased and proud to invest in, and help plan this unique community event, supporting to great local charities. There were 100 people from our team and their families taking part and it was great to see so many happy faces on the route and at Parker’s Piece.” The Cambridge Building Society, headline sponsor for the previous 15 years, is joined by TTP Group, Cambridge University Press and Assessment, and Cambridge City Rotary Club. Other event partners include The Co-op, Cambridge Independent and Cambridge 105 Radio.

Small but mighty – could your small business be a Best Practice Award winner? Every year Working Families, the national charity for parents and carers, sets out to find the most innovative employers leading the way in family-friendly working. Size really doesn’t matter when it comes to the awards –it’s about finding creative and considered solutions that enable people to thrive. There is even a Small Employers category to enable SMEs to demonstrate just how progressive they can be.

Getting the right people on board is crucial and the awards are a way to set yourself apart as an employer of choice when you’re looking to recruit.

Stand out from the crowd

Be part of the change by being an organisation others aspire to. Show how flexible and family-working can

Being one ourselves, we know the challenges facing small organisations.

Establish yourself as a leader By being a visible leader of flexible and family-friendly practices, you’re showing that different approaches can not only work, but work better.

Inspire others

work in practice and tread the path for others to follow.

Join reputable ranks When you win a Best Practice Award, you’re in good company. Join big household names such as the Bank of England, and Unilever to show that SME’s are also pioneers in good practice.

Get publicity, for free! The Best Practice Awards aren’t like other awards. You can get recognised for the good work you do, without spending money. connected 29

ADVERTORIAL

YOUR HOME - Designed with Vision - Built for Life Is the Haslingfield Place Development Right for You? – COMING SOON! Nestled in the picturesque village of Haslingfield, just a short distance from the thriving heart of Cambridge, Stellco Homes offers potential homeowners a chance to acquire one of five generous custom build plots with full planning permission for you to customise! Combining innovative design with the timeless charm of village life, this development beckons those with a passion for bespoke living. But is it right for you? Let’s find out.

goal is to accentuate what you love and eliminate what you don’t. How would you like to spend your time at your new home? Whether it’s sipping coffee on a sunlit patio, hosting dinner parties, or watching movies in a cozy den, the way you spend your time should guide the design of your home. Our Haslingfield Place homes offer a harmonious blend of functional spaces and leisure zones. What is it that attracts you to want to build your own home? The allure of custom-building often lies in the freedom to shape a home around your distinct lifestyle. With Stellco Homes, you get the privilege of creating something that’s authentically yours.

What are you looking for in your home? Your home is more than just a place to reside; it’s a reflection of your lifestyle, your aspirations, and your vision for the future. We appreciate the significance of crafting a space that aligns with each homeowner’s unique desires. Our homes are not just structures; they are a canvas for your dreams as well as to provide for the uncertainties of tomorrow making it a home for life for your older years, a simple example being provision for a home lift! Feedback Fuels Perfection Whether it’s a gourmet kitchen for those with culinary flair, a tranquil study for the work-fromhome professional, or a spacious living area to host lively gatherings, your priorities define your home. At our Haslingfield Place site, versatility is the core principle. We aim to deliver a home that resonates with the rhythms of your life. We welcome homeowner insights. After all, who knows your dream home better than you? What’s your definition of home? For some, it’s a sanctuary, for others, a bustling hub of activity. Maybe it’s a place where memories are crafted, or perhaps it’s a statement of personal achievement. Whatever your definition, we are here to make it tangible. What do you like best about your current home? Or… What don’t you like? Reflecting on your current living situation can provide invaluable insights into your ideal home. Our 30 connected

What do you like about our suggested floor plans?... What would you like to change or modify? Feedback is the cornerstone of our custom-build philosophy. While our suggested floor plans are crafted after meticulous research and expertise, your inputs can morph them into perfection. Eco-friendly Living: Kind to Your Pocket and Planet Harnessing the fabric-first approach, Stellco Homes are at the forefront of sustainable living. By emphasizing superior insulation and construction techniques, not only do our homes stand as bastions of warmth and comfort, but they also contribute significantly to reducing energy consumption. Coupled with our eco-friendly designs, homeowners find themselves in spaces that are both environmentally responsible and economically beneficial. What are the key specifications you would like to have in your home? From cutting-edge smart home technologies to ecofriendly amenities, we believe in personalising every corner of your residence. Share your dream features with us, and let’s weave them into your home. Our mission is to bring your vision to life. The Haslingfield Place development isn’t just about building houses; it’s about forging homes that stand as a testament to your aspirations, memories, and future. So, tell us, what does your dream home look like? Interested in making the Haslingfield Place Development your home? Join the Stellco Homes family and redefine the essence of bespoke living. Connect with us today! call 07976 210875 to book a ‘Discovery Call’ now! Find Out More: www.stellcohomes.com

Don’t let slow payers monopolise your profit The reasons why commercial invoices are paid late. • Companies often delay payments for as long as possible to make profitable use of the money owed to suppliers. • Smaller companies may prioritise payment to suppliers who they need the most and/or who tolerate late payment with the least complaint. • Sometimes suppliers cannot dedicate the time to chase overdue accounts. • Suppliers are often reluctant to push hard for payment because they are determined to preserve goodwill. • Worst of all, the company may not be able to pay – a painful write-off will follow.

CPA has the Total Credit Management solution • Credit Status Reports indicating safe credit limits, risk scores and CCJs. CPA clients can avoid dealing with companies who may struggle to pay or which have a bad track record of slow payment. • Automatic Alerts when a company you are dealing with has a change in creditworthiness. Armed with the latest information you can take urgent action to avoid losses. • Overdue Account Recovery Service When you become uncomfortable with the length of time an invoice has been overdue, simply upload details onto the CPA portal and sit back while CPA send a carefully crafted series of letters prompting payment directly to you. You receive payment in the usual way and your trading relationship continues as before. On average, the success rate is over 80% with the biggest impact being in the first week! To see how we may help please either email chambermember@cpa.co.uk or call Peter Uwins on Freephone

0330 053 9623

The Credit Protection Association Limited

Established 1914

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angli-EAR Hearing continues to invest in their clinical team angli-EAR Hearing in Great Shelford is dedicated to advancing hearing healthcare while fostering staff development. Recent team additions include Sanjam Makkar, a passionate audiologist committed to enhancing care quality, and N’Gadie Roberts, an experienced Audiologist specialising in emotional distress and hearing loss research. Hearing Care Assistant Kirstie is embarking on an exciting journey by taking up a hearing aid dispenser apprenticeship with Anglia Ruskin University, and Wax Removal Specialist Elle is pursuing a Hearing Care Assistant qualification to advise clients about their hearing devices, making adjustments, advising on how to care for and wear hearing aids for maximum benefit. Completing the team is Receptionist Gayle, adding a holistic touch to customer care. Their collective expertise promises an elevated standard of hearing healthcare.

angli-EAR Hearing values continued team development and the client benefits that it delivers. To learn more or book an appointment, visit www.angliearhearing.co.uk

Cambridge supports ‘digitally excluded’ care leavers with tech donation we’ve been able to make a difference to those affected and provided a vital lifeline to so many.” The donation of the smartphones was facilitated by Laptops4Learning, which repairs and refurbishes surplus tech from local businesses for reuse for social good, addressing digital inequality in the local community. Laptops4Learning founder, Sue Gowling, said: “We set up Laptops4Learning at the start of the pandemic to get sustainable, affordable tech and donations out to those disadvantaged by digital exclusion. “We are delighted to be able to help care leavers in the local community with the backing of local businesses like The Cambridge, while making their IT upgrade process sustainable. The Cambridge Building Society has donated 20 smartphones to help people supported by the Cambridge Care Leavers Local Offer pathway stay connected. The scheme empowers care leavers to move into careers and higher education or gain independence. Lead Officer for Care Leavers Local Offer, Joe Gilbert said: “Through no fault of their own, young people have become one of the most vulnerable groups in our society. As a community, we all have a part to play in ensuring that those in need are well equipped to take on the next stage of their lives. “We are thankful for your donations and the smartphones have been incredibly well received. With your support 32 connected

“We continue to support a wide demographic of digital exclusion needs, with over 5,000 devices now delivered nationally, over 1,000 of which have been delivered for needs within Cambridgeshire.” Head of IT at The Cambridge, Trevor Tannenbaum said: “We’re always looking to find new ways to help people and we’re pleased to be able to provide these devices. Every piece of tech that’s donated will make a difference to those on the other side of the digital divide.” The mutual has also donated 15 monitors and 10 laptops to be reused for social good through Laptops4Learning and is preparing its next batch of devices for donation.

EXPAND YOUR HORIZON

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DOMINO PRINTING EXPANDS GLOBAL REACH WITH NEW INDONESIAN SUBSIDIARY Domino Printing Sciences has announced the official opening of Domino Printing Indonesia, a new subsidiary dedicated to providing complete coding and marking solutions for the archipelago of Indonesia.

customers in the region and provide a step change in service-level provision with coding and marking technology, software and integration available from a single provider for the first time.

Headquartered in Jakarta, Domino Printing Indonesia will become the first global coding and marking provider to establish a direct presence in the Indonesian market. Regional offices will be established in Bandung and Surabaya, with further plans to open subsequent offices across Sumatra, Java, and Sulawesi in the coming years.

In addition, with growing interest from businesses worldwide in accessing products, services and solutions as part of flexible contracts rather than committing to capital expenditure, Domino Printing Indonesia will be able to offer product leasing contracts, consumable and service contracts.

The new subsidiary is a ‘one stop shop’ for complete coding and marking solutions for businesses of all sizes and within all key market sectors, including pharmaceuticals, building and construction and food and beverage. Shaun Chan, General Manager, says: “Domino has a long history in Indonesia having worked with distribution partners in the country for the last 23 years. Our new subsidiary will retain all the Domino experience it has built up over this time and will include the talented professionals from incumbent distributors so that our customers in the region will continue to be served by their existing service engineers.” The move will allow Domino to expand its capabilities, increase the value for

Ben Rock, Strategic Development Director, Domino Printing Sciences, adds: “Being a resource-rich country, rather than exporting those valuable resources overseas, the Indonesian government is focused on adding value for the local market. With increased foreign direct investment, market demand for coding and marking will increase. Domino will now be well-placed to respond and deliver the demand and service levels that customers expect.” Indonesia is the fourth most populous country globally and projected to become the world’s fourth largest economy by 2040. The Indonesian coding and marking market is projected to grow nine per cent annually, offering an opportunity for Domino to replicate the success seen in its other subsidiary markets in Asia,

namely China, India, and South Korea, and bringing significant benefits in increased employment to Indonesia. Matt Downing, British Chargé d’affaires to Indonesia and Timor-Leste, states: “We very much welcome Domino’s investment in Indonesia to provide innovative complete coding and marking solutions across a range of important sectors. The UK is a world leader in science and innovation, and we are keen to work hand-in-hand with businesses such as Domino to foster inclusive and sustainable growth, as well as promoting technology-based research and development in Indonesia.”

Awards for Pilot Fish National Association of Commercial Finance Brokers annual awards ceremony. The team has been awarded Highly Commended Cashflow Broker of the Year 2023 and Highly Commended Short-term Broker of the Year 2023.

Local commercial finance firm, Pilot Fish Finance are delighted to have scooped up not one, but two prestigious awards at the 34 connected

Speaking of the awards, Pilot Fish CEO, Richard Jones shared: “We are delighted to be recognised at this level for our commitment and hard work. This of course would not be possible without our clients and partners to whom we are forever grateful. I am incredibly

proud of the team who have gone above and beyond this year to support businesses and property professionals.” Pilot Fish raises finance for businesses, property investors, landlords and developers. The team consists of former Finance Directors, Accountants and Bankers who hold a deep understanding of the commercial markets. Their combined experience enables a flexible approach where each case is assessed on an individual basis and a bespoke solution is sourced.”

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MEMBER NEWS

‘Proud to lead by example’ Social value is described as a measure of the positive value organisations create for the economy, communities, and society. CIOB’s previous estimation of its own social value was in 2022 when it was found to be £2.84, however the calculation then was not as detailed and didn’t include CIOB’s work at a regional level. Saul Townsend, Head of content and communications at CIOB, said: “Social value is becoming increasingly significant across the construction sector and more widely, particularly in procurement processes, and it’s a subject we encourage our members to embrace.

A new report from the Chartered Institute of Building (CIOB), which highlights the organisation’s own social value, has been published. The findings show for every £1 invested, CIOB delivers £4.06 of social value through initiatives including its Tomorrow’s Leaders and mentoring programmes, engagement with its 47,000 members through regional hubs, member app and publications, the CIOB training academy and the CIOB Assist programme which provides help and support to CIOB members during times of hardship.

“It epitomises our own CIOB values of professionalism, integrity, respect and excellence so, with this in mind, we felt it important to lead by example and measure our own social value, and we’re proud of the results.” The CIOB report reveals in 2022 more than half a million visits were made to the academy website, while over 11,500 of its continued professional development (CPD) packages were accessed. It shows the CIOB Assist programme supported 484 people last year compared with 290 in 2021. In April this year CIOB released a guide on social value for construction SME’s to help them get to grips with how to deliver, measure and communicate social value, which has been downloaded around 350 times to date.

Wyboston Lakes and Bedford Prison join forces in groundbreaking initiative to unlock opportunities for prison leavers Wyboston Lakes Resort is proud to announce a groundbreaking partnership with Bedford Prison, aiming to reintegrate prison leavers into the workplace and society at large. This transformative initiative is being conducted in collaboration with New Futures Network, HMPPS’ employment specialists that partner businesses and prisons to fill skills gaps and increase the number of prison leavers securing employment on release. The project began as part of New Futures Network’s national recruitment drive ‘Unlocking Hospitality’ and is designed to equip individuals with the skills, training, and opportunities needed for successful reintegration into the workforce. By partnering with Bedford Prison, Wyboston Lakes is taking a bold step towards creating a positive impact on the lives of prison leavers and the community as a whole.

As part of this initiative, managers from various departments at Wyboston Lakes will be visiting Bedford Prison quarterly. During these visits, they will engage with prisoners to discuss the nature of their work, potential employment opportunities, and the skills required to thrive in the hospitality industry. Katherine White, Director of People at Wyboston Lakes, expressed her enthusiasm: “At Wyboston Lakes, we believe in the power of second chances and the potential for every individual to make a valuable contribution to society. This project aligns perfectly with our values of inclusivity and social responsibility. By providing training, mentorship, and employment opportunities, we hope to break down barriers and empower these individuals to rebuild their lives and contribute to the workforce.

“This initiative is not only about offering employment but also about fostering a sense of purpose and self-worth among prison leavers. It aims to reduce the likelihood of reoffending, benefiting both individuals and the wider community. “Wyboston Lakes is grateful for the opportunity to work with Bedford Prison, New Futures Network, and the government to make a meaningful impact. The company is committed to providing a supportive and inclusive environment that allows individuals to thrive and reach their full potential.” connected 35

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Greater Anglia recognises Cambridgeshire community rail ‘heroes’ with awards Greater Anglia has recognised volunteers in Cambridgeshire who have been working hard to bring their local rail stations to the heart of their communities. At the train operator’s annual Station Adoption Awards, the best achievements of the last 12 months from amongst its 330-strong team of volunteer station adopters were formally recognised. Great effort and dedication was evident at all adopted stations by the volunteers, who work with Greater Anglia to improve their local stations for the benefit of the community, but particularly impressive progress or initiatives were highlighted across 10 categories including best station, best adopter group, environmental and innovation award, and community involvement award. Ely station received an award for the Best Medium Station. The station is adopted by Greater Anglia staff William, Jade, and Amanda, who have planted colourful flower tubs on the platforms, created a wildlife area, held a sunflower growing competition, established a book-lending project and raised funds for planting schemes at the station, as well as keeping passengers up to date with their activities via an information board. Alan Neville, Greater Anglia’s Customer and Community Engagement Manager, said: “This year’s awards were very special as we are celebrating 20 years of the Station Adoption initiative in East Anglia. “It has been great to celebrate the achievements of our station adopters over the past year and reflect on the incredible transformation we have seen at rail stations over the last 20 years, a large part of which is thanks to Station Adoption.

“Our station adopters are real heroes who achieve amazing things to benefit their communities and make them better places to live with their enthusiasm to bring rural stations to life and restore their links to the communities they serve. The adopters know their stations and the needs of their community well and we are happy to support their aims through small grants and facilitating improvements. “I am delighted that we can also recognise and thank them through the Adopter Awards - we’ve seen some fantastic and innovative projects this year and I would like to thank them all for their continued hard work.” Greater Anglia’s Station Adoption scheme enables individuals or groups to adopt their local railway station and contribute to its use and welfare for the benefit of their community. Station adopters work with Greater Anglia and, on some branch lines, also with the local community rail partnership, to bring about improvements or care for gardens and floral displays to benefit local wildlife and make stations more welcoming.

Eve Taylor London launches new Overnight Clarifying Complex Eve Taylor London is delighted to announce the launch of its new Overnight Clarifying Complex. With the menopause at the forefront of many conversations in our industry, the need for high performance formulations to effectively treat the symptoms faced by women going through this time in their lives. Joining its Age Resist range, Overnight Clarifying Complex is the ultimate skincare solution designed specifically for menopausal skin that experiences hormonal breakouts while also showing signs of ageing. This innovative 2-in-1 treatment contains Niacinamide, Sodium PCA and Tea Tree Oil to address the unique challenges faced by menopausal women, helping them achieve a clear, radiant complexion, whilst supporting the signs of pre-mature skin ageing to embrace the skin they are in. Overnight Clarifying Complex is available in a 30ml retail size option and has a trade price of £10.60 (plus VAT), with an RRP of £25.00. For more information on this new product and the entire range of Eve Taylor® products please call 01733 260161 or visit www.eve-taylor.com 36 connected

www.domino-printing.com

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Howes Percival recommended in The Legal 500 The 2024 edition of The Legal 500 - the authoritative guide to the UK’s leading law firms - has recommended Howes Percival for 21 different legal specialisms and awarded the firm top tier ranking for 11. The guide, which is based on independent research, interviews and feedback from clients about the service they receive from firms and lawyers, also recognises the UK’s leading lawyers - 89 Howes Percival lawyers received specific mentions in this year’s directory, an increase of 12 on last year’s report. Howes Percival has achieved top tier rankings for: • Corporate and Commercial • Dispute Resolution - Commercial Litigation • Dispute Resolution - Debt Recovery • Finance - Insolvency and Corporate Recovery • Human Resources - Employment • Private Client - Personal Tax, Trusts and Probate

• Real Estate - Commercial Property • Real Estate - Environment & Planning • Real Estate - Property litigation • Real Estate - Social Housing • Technology, Media & Telecoms Intellectual Property. Ten further Howes Percival specialisms are recommended in the guide; Agriculture and Estates, Banking and Finance, Construction, Contentious Trusts and Probate, Family, Licensing, Public Sector, IT and Telecoms, Media and Entertainment and Health and Safety. The Legal 500 highlights individuals who have received constant praise from their clients for continued excellence. 26 Howes Percival lawyers are recognised by the legal directory as ‘leading individuals’, with eight Partners achieving ‘Hall of Fame’ status. Howes Percival’s Chairman, Geraint Davies commented: “This is a fantastic set of rankings and recommendations, and I’m absolutely delighted for the whole

team. The results reflect our traditional strengths in corporate and commercial, insolvency and litigation, employment, real estate, IP and private client but also the way we have been able to invest and develop new areas for example in technology and media, regulatory and now social housing - our most recent top tier addition. We are on a roll, as a firm, growing our market share in all locations, investing in our people and in creating new teams and with a clear plan to grow further over the next two years.”

Coming to the end of a successful year for Peterborough Positive Most recently, the team provided free Halloween fun for hundreds of children with a spooktacular trick or treat trail across the city centre on Saturday 21 October, working in partnership with Peterborough Museum. The event took families to six different businesses, giving them treats such as sweets, discounts and free books, along with providing the participating businesses with increased exposure, footfall and spend. The team also welcomes three new additions to its board of Directors: Debbie Perkins, Branch Manager at Yorkshire Building Society, Will Elphinstone, Founding Director of Tydus Real Estate and Catherine Lambert, Centre Manager at Queensgate Shopping Centre. As the end of 2023 draws closer Peterborough Positive, Peterborough’s Business Improvement District, can look back on a year full of successful projects, events and initiatives. 38 connected

Peterborough Positive has lots more exciting plans in the pipeline for 2024 and looks forward to pushing forward on its mission to make a sustainable and positive difference to Peterborough city centre, its businesses and the public.

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MEMBER NEWS

alt-J star returns to King’s Ely to adjudicate “incredible” House Music Competition the University of Leeds to study English, and it was here in 2007 where he and his bandmates formed alt-J. Director of Music at King’s Ely, Neil Porter-Thaw, persuaded Gus to squeeze in judging this year’s House Music Competition before he and his bandmates headed off on their tour of The United States. The atmosphere in the school’s Hayward Theatre was electric, as students from Years 9 to 13 took to the stage to perform to Gus, their peers, and their teachers. Gus Unger-Hamilton – member of the global indie rock band, alt-J – took a trip down memory lane when he returned to King’s Ely; the school where his musical talent was first recognised and nurtured. Gus was a student at King’s Ely from 1998 to 2005. He joined the school as an Ely Cathedral Boy Chorister. Gus attended

Gus described the performances on the evening as “incredible”. He said: “It was a huge privilege to come and judge the House Music Competition. The talent on display was incredible. I loved the event as a student at King’s Ely, and it has gone from strength to strength under the stewardship of Mr PorterThaw. What a great night!”

Like so many students who join King’s Ely and Ely Cathedral as choristers, Gus says that the experiences had a profound impact on his life and career. He said: “There is no doubt that being a chorister was the foundational event in my musical life. It taught me just about everything that I use to this day as a professional musician.” The House Music Competition is an annual highlight of the King’s Ely events calendar. Old Eleans of all generations will vouch for the fact that it is about so much more than performing or winning. The event is about friendship, camaraderie, community, and that spirit for which King’s Ely is renowned. After much deliberation, Gus announced Osmond House (boys) as the winners of the ensemble performances, and Hill House (girls) were crowned the winners of the unison and overall performances.

Housebuilder swaps safety boots for running shoes in 10k This Land hit the ground running in October, as members of the Cambridgeshire based housebuilder and developer sent some of their team members across the finishing line at the Standalone 10K. The team laced up their running shoes on Sunday 1 October to participate in the competition held in Letchworth Garden City. The run, organised by The North Herts Road Runners, saw over 1,000 finishers this year in the 36th iteration of the popular race. The Road Runners team, organised by This Land’s social committee which promotes health, wellbeing and teamwork, was made up of five eager team members – some of whom had never embarked on a 10K before. The runners included Ross Mowle, Ollie Leck, Harriet Mason, Abigail Cooke and Ellie Hayward.

The This Land race champion was awarded to Ross, who crossed the line at 43 mins and 27 seconds, coming a terrific 101st out of the 1,105 participants. Ollie followed shortly after at commendable 56 minutes and 17 seconds, with Harriet, Abigail and Ellie rounding out the end of the troupe.

relationships with colleagues beyond the office and sites, and get out in the local community, which are core values at This Land. We are incredibly proud of our five very own Road Runners who completed the Standalone 10K and hope this will be the first of many races the team get involved in in the future!”

Regardless of the several hilly ascents throughout the course, Ellie and Abbie crossed the finish line strong, despite never having competed in a 10K run before. Ellie picked up a collection of ardent supporters who cheered her on the last 100m dash to the finishing line. David Lewis, CEO at This Land, said: “The connection between good team relations and working successfully is paramount to the success of any business. Our social committee has worked hard to promote healthy work-life balance, foster connected 39

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‘Stem in the Fens’ initiative garners support from Combined Authority Cambridge Science Centre (CSC) proudly welcomed Dr Nik Johnson, Mayor of Cambridgeshire and Peterborough, to their immersive STEM Pop-Up Science Centre, hosted at the Wisbech & Fenland Museum. This groundbreaking initiative is part of the visionary programme to engage with the public and local schools to improve access to Science, Technology, Engineering and Maths (STEM) learning in an effective way and one that embeds interaction at the heart of the community. Promoting STEM activity with school children is vital to ensuring a talent pipeline for future generations. The ‘STEM in the Fens’ project, a collaborative effort generously supported by the Cambridgeshire and Peterborough Combined Authority through the Market Towns Programme. The project is set to travel to four Fenland towns with its innovative programming over the course of the next two years. With a commitment to nurturing scientific curiosity and exploration, John Bull, CEO of Cambridge Science Centre, shared his enthusiasm, stating: “We take immense pride in showcasing our ‘STEM in the Fens’ project to Nik Johnson, his dedicated team, and our supporters. This joint project distinguishes itself by seamlessly integrating into local communities through interactions with schools, community groups and the public and effectively highlighting the importance of STEM concepts and future opportunities.” The core of the ‘STEM in the Fens’ project revolves around the establishment of the Pop-Up Science Centre in Ramsey, Chatteris, Wisbech and March, where it will showcase STEM-based subjects over a span of two months. Subsequently, the project will revisit

these towns in 2024, a strategic move designed to encourage deeper engagement among visitors. Mayor Dr Nik Johnson commented: “I’m determined to ensure that the people of the Fens can seize every opportunity our great region presents and I’m delighted to support this Cambridge Science Centre initiative, inspiring young and eager minds to go on and be part of building themselves a better future.” The ‘STEM in the Fens’ project has already left its indelible mark on Ramsey and Chatteris earlier this year and reaching over 7,000 interactions with communities. Plans to launch in the market town of March in early 2024. The present Pop-Up Science Centre, located in Wisbech, will welcome visitors from 14 September – 18 November.

Living Sport working with Fenland District Council

Living Sport is delighted to be working in partnership with Fenland District Council, to support its Active Fenland team to deliver physical activity interventions within the local community. As part of our partnership, a member of the Living Sport team is embedded within the Active Fenland Team, which will strengthen its ability to develop further 40 connected

provision across the district where it is needed most. This partnership enhances the work of our own strategic priorities: • Supporting the wellbeing of communities to thrive by becoming more resilient, inclusive and connected • Supporting positive physical activity for children and young people • Embedding physical activity in the prevention and management of physical and mental health conditions. Fenland is a priority place within the county due to the increase in population size, the ageing population, higher levels of obesity, cardiovascular disease, type 2 diabetes and low levels of physical activity compared with national levels. Sally Gibson, Head of Programmes at Living Sport, said: “We are thrilled to be

working closely with the Active Fenland team at Fenland District Council to support delivery of targeted physical activity within the district. By working in partnership with key stakeholders, we are able to work together to tackle inequalities.” Cllr Alex Miscandlon, Fenland’s portfolio holder for leisure, said: “We are delighted that this partnership will enhance and grow opportunities for the community to take part in accessible sport and physical activity sessions within our district. “Active Fenland provides an ever-growing timetable of free and low-cost activity for our residents old and young alike, which we’d urge people to get involved in – there’s something for everyone, from novice netball to yoga, social badminton to wellbeing walks and so much more.”

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MEMBER NEWS

The Black Talent and Leadership Programme launches at Homerton College

The Black Talent and Leadership Programme launched its ‘Be the Change Initiative’ at Homerton College, University of Cambridge, on 17 October 2023. The initiative has been created to address the underrepresentation of Black talent in STEM and will work with businesses to create effective strategies to attract, retain and develop Black talent in the UK. This cross-industry initiative is delivered in collaboration with Cambridge Wireless, Homerton Changemakers, University of Cambridge, 10,000 Interns Foundation and Synergy Solutions. Among the first companies to participate in the Black Talent and Leadership Programme are: Amazon, Anglian Water, Arm, Cisco, Engage Transform, Google, Innovate UK, Malone Souliers, Marshall Wolfe, Motorsport UK, PwC UK, Samsung Cambridge (SCSC) and TTP plc. Olu Orugboh, Programme Director, said: “We’ve had an incredible wave of support from companies across the tech

sector who are keen to join us on our mission to attract, retain and promote Black Talent in STEM. Businesses who sign up for our 12-month programme will receive a raft of expert knowledge, including compelling case-studies, and will be equipped with a best practice toolkit and templates to apply to their recruitment and retention processes.” Olu Orugboh continued: “Working collaboratively across the tech sector will be key to our success in bringing about change. Our regular consortium meetings will offer an invaluable platform for information sharing and will help foster a range of new working relationships across business.” The first consortium meeting, held at Homerton College, focused on ‘Effective Recruitment Strategies’ for attracting Black talent. The event was opened by Lord Simon Woolley, Principal of Homerton College and Founder of Operation Black Vote, with guest speaker Alistair Antoine, Director of People and Communities at Cisco. The next consortium meeting, to be held in the New Year, will focus on understanding and dismantling the systemic barriers that impede the retention of Black talent. Also, new for 2024, will be the launch of the ‘Building Changemakers Programme for Young Black Talent in STEM.’ This 10-week programme will focus on providing young graduates and undergraduates from underserved Black communities with workplace opportunities in STEM. They will also receive training to equip them with the skills and support to become empowered leaders and make a positive change for themselves, their employer and the society in which they live.

RECOUP and PECT announce the launch of the PECT Bring it Back Toolkit to tackle single-use packaging waste In a positive step towards a more sustainable future, PECT, an environment charity based in Peterborough, and RECOUP are excited to introduce the PECT Bring it Back Toolkit. The new toolkit is designed for businesses and communities to help address the growing problem of single-use packaging. Single-use packaging is known for its convenience; however, every year, billions of these cups and other packaging items end up polluting our green spaces, rivers, and seas. Recognising the urgency of this issue, the toolkit encourages and helps set up returnable packaging schemes, tackling the pollution at its source. Whether you run a local coffee shop, organise community events, manage the office canteen, or just care about the environment, this toolkit equips you with practical knowledge and tools to make a real impact. Key features of the PECT Bring it Back Toolkit include: • Clear, easy-to-follow instructions for setting up and managing a reusable packaging scheme • Tips to effectively communicating your new scheme/s to your audience

• The business case for understanding how your efforts can reduce waste and save money • Case studies showcasing the benefits of reusable packaging schemes, from waste reduction to customer loyalty. The toolkit was developed following a range of behaviour change pilots which tested the barriers and enablers to successfully launching a reusable packaging scheme in different locations (including schools, community hubs, offices, and café networks). “We are excited to launch our PECT Bring it Back toolkit, based on the successful learnings of our pilot schemes, which have been run at various locations across the region for the last year,” says Stuart Dawks, CEO at PECT, “It’s a fantastic starting point for any organisation looking to start a reusable packaging scheme.” This initiative is one of six projects around the UK funded by Hubbub and Starbucks’ Bring It Back Fund, which was set up to fund innovative solutions and systems for sustainable packaging in the food and drink industry. connected 41

chamber

Many Chamber events are still being held online but we are working on a programme of face-to-face events to get our members connected again. Please see our website for the most up-to-date event listing.

EVENTS

We are pleased to announce that our events programme for 2024 is changing to bring you more events relevant to the needs of member businesses. Below is a snapshot of our events for the first part of the year but please keep an eye on our website and LinkedIn page for further details as they are announced. Further events will be added to the calendar as soon as they are confirmed. SPONSORSHIP OPPORTUNITIES We have a range of sponsorship opportunities for all our Chamber events. To find out more please contact Zoe Brennan, Events & Training Manager, at events@cambscci.co.uk.

Chamber events January – April 2024 JANUARY Monday

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Saturday

Sunday

Bank of England Roundtable, Cambridge

Construction Lunch FORA, Cambridge

FEBRUARY Monday

Tuesday

Wednesday

Thursday 1

CAMBRIDGE NORTH

Friday

Saturday

Sunday

Beer Festival, Ely

Meet the Neighbours with Bedfordshire and Northampton Chambers Wyboston Lakes

Quiz Night in association with Patron Member Novotel Novotel Cambridge North

Recruiting Outside of the Box HMP Peterborough

42 connected

Roundtable event, Hutingdon

chamber

EVENTS

Saturday

Sunday

MARCH Monday

Tuesday

Wednesday

Thursday

Friday 1

Roundtable event, Ely

St Neots Beer Festival

Construction event, Peterborough

International Women’s Day Burgess Hall, St Ives

Cambridgeshire Chamber Business Awards King’s College, Cambridge

27 Manufacturing event, Fenland

APRIL Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Craven Stakes, in collaboration with Suffolk Chamber of Commerce Newmarket Racecourse

Hold The Date

CambsB2B South will be taking place on Wednesday 13 November at Newmarket Racecourse. Stand prices are held at 2023 rates until Friday 29 December 2023. Keep an eye out for confirmation of the date of our CambsB2B North taking place in Peterborough in June. connected 43

Direct Marketing Specialists

LOOKING FOR

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