connected Issue 91 by connected magazine

INSPIRING SUCCESS

ISSUE 91

The official magazine for Chamber members

PLUS. . . ALL THE LATEST NEWS FROM THE CHAMBER NETWORK

this issue

32 5

Chief Executive’s comment

6-7

Ask the Expert

8-9

HR update

35 26-27 28 30-32

Connect Transform Cambridge & South Cambs area news

Ely & East Cambs area news

Inform

34-25

Huntingdonshire area news

Charity News

36-37

Peterborough area news

Charity of the Year

Stamford area news

New Members

Smart Meter campaign

20-21

Global update

Growth Works

Protect

Chamber training

10 11-14

22 24-25

Marketing Insight

CONTENTS

Guest article

cover photo created by kjpargeter - www.freepik.com

45-46

Chamber events connected 3

welcome from the

EDITOR

Welcome .... ISSUE 91 INSPIRING SUCCESS

The official magazine

PLUS. . . ALL THE LATEST

for Chamber members

ER NETWORK

NEWS FROM THE CHAMB

Chief Executive Vic Annells Editor Sadie Parr Published and Printed by

This month our guest article is from ABC Life Support who discuss the mental health education initiative. I am delighted that they are working with us to deliver a webinar and one-day course on Mental Health First Aid to help our members be more aware of this subject and support their staff as they return to the workplace. Details of both events can be found on the centre page spread and on the event pages. Our HR & Recruitment Sector have also been busy over the last few months providing key information to support organisations as staff return to work after periods of furlough or working from home. This month they are sharing key information on post-pandemic flexible working requests.

I am so grateful to the members that contribute to connected. If you would like to appear in a future issue please email me at s.parr@cambscci.co.uk. SADIE PARR s.parr@cambscci.co.uk

www.xlpress.co.uk Design Helen Dwyer Advertising Sadie Parr s.parr@cambscci.co.uk Membership Team Bren Coleman 01223 209811 Chamber contact details Clifford House, 2 Station Yard, Oakington, Cambridge, CB24 3AH Tel 01223 237414 Email enquiries@cambscci.co.uk

• D IA RY DAT E S • SEPT 2021

Visit www.cambridgeshirechamber.co.uk @CambsChamber Cambridgeshire Chambers of Commerce Cambridgeshire Chambers of Commerce @CambsChamber

Views expressed in connected are not necessarily these of Cambridgeshire Chambers of Commerce. Acceptance of advertisements does not imply official endorsement of the products or services concerned. Whilst every care has been taken to ensure the accuracy of editorial content, no responsibility can be taken for any errors and/ or omissions. The editor reserves the right to make amendments without notification.

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OCT 2021

St Neots Business Showcase

Mental Health First Aid webinar

Understanding Exporting training course

Informal Networking Evening, Ely

Mental Health First Aid one-day course

Understanding Importing training course

Informal Networking Evening, Huntingdon

Informal Networking Evening, Stamford

Informal Networking Evening, Cambridge

Customs Procedures and Documentation training course

Informal Networking Evening, Peterborough

Netwalking, Cambridge

comment from the

CHIEF EXECUTIVE

Chief Executive’s comments As we come out of lockdown there are more face-to-face events taking place and I am delighted to be meeting more of our member companies. Recently I met with Bandar Reda, CEO & Secretary General at the Arab-British Chamber of Commerce, along with Abdeslam El-Idrissi, Deputy CEO & Secretary General, and Karen Cash, International Trade Team Leader at the Chamber. This meeting outlined the evolution of the trading relationship between the UK and the Arab world, the role of the Arab-British Chamber of Commerce in facilitating stronger ties, and how we can work together to host joint events highlighting the benefits of trading with Arab states and how to access markets successfully. If you are considering trading with any of the 22 members of the Arab League States now would be a great time to get in touch with us. I have personally spent three years of my career based in Saudi Arabia and have knowledge and experience from my time there. The Arab-British Chamber of Commerce has a unique function in the promotion of bilateral trade and investment between Britain and the Arab countries. To achieve this they work in close co-operation with government ministries, official trade and investment bodies, Arab diplomatic missions in London, the British Chambers of Commerce, the League of Arab States, leading Arab businesses and Chambers of Commerce in the Arab world. Their services to business include certification and legalisation of trade documents, customised research and advice, visas, seminars, workshops, conferences, networking opportunities, Arabic-English

translations, Arabic language and cultural training, venue hire facilities and quality publications. Cambridgeshire Chambers of Commerce is an agent Chamber for the Arab-British Chamber of Commerce and we work closely with them to arrange the certification and legalisation of your Arab documentation. If you have any questions please contact our International Trade Team on 01223 237414 or email internationaltrade@cambscci.co.uk. Please keep an eye out for our Global updates and event invites announcing these key events to support international trade and the rebuilding of the UK economy. VIC ANNELLS Chief Executive

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ask the

EXPERT

Cambridge Conference Ambassadors can help City’s recovery The official conference and events bureau for the city of Cambridge and the surrounding area is offering free support to encourage business professionals to champion the city as a destination for their association conferences and business events. Meet Cambridge, with a venue portfolio of Cambridge Colleges as founder members, as well as hotels and other meeting spaces, operates a Conference Ambassador Programme which offers individuals a host of services including bid assistance - practical help and resources to create compelling bid proposals which highlight the benefits that Cambridge can offer to associations and professional bodies for their conferences and events.

PLUS POINTS

With many national and international conferences and meetings rotating regularly between locations nationally and internationally there is significant competition between destinations. The Meet Cambridge team, with their extensive experience of conference bidding lend their expertise to bring focus on the considerable plus points of the city – both for the formal elements as well as the social programme. Judith Sloane, Head of Meet Cambridge, says: “Since we launched our Conference Ambassador Programme, we have had the pleasure of working with Cambridge-based business people and academics to create successful bids often against stiff competition from other cities across the world. Business events and conferences that take place in Cambridge not only to boost the local economy but they also facilitate the exchange of new ideas, offer potential opportunities for collaborations and of course they raise the profile of the local host. “Right now we are also hoping that potential event organisers based in Cambridge will step forward to play a part in the city’s post-pandemic recovery and promote Cambridge and its considerable advantages when planning future conferences and meetings. “Our free service can encompass a range of elements depending on the brief – some are listed below.”

WAYS TO HELP

• P ractical help and resources to demonstrate the advantages of Cambridge • Assistance with submitting a formal bid, including obtaining letters of support from Government and national agencies • Fully escorted site visits and hospitality for key decisionmakers

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• H elp with sourcing a professional conference organiser (PCO) or digital conference organiser (DCO).

COLLABORATIONS

Here are what a couple of organisations have said about Meet Cambridge’s Ambassador Programme: Julian M Allwood FREng, Professor of Engineering and the Environment at the University of Cambridge and organiser of the 12th International Conference on Technology of Plasticity: “Our short, informal meeting with Meet Cambridge led to a wonderful event where we celebrated research, inspired future generations and lifted a veil into a rich world of imagination, discovery and extraordinary large forces.” Margaret Jones, Music Collections Supervisor, Music Department, Cambridge University Library, local host for The International Association of Music Libraries, Congress, 2023: “The Meet Cambridge team really listened to our needs, made many helpful suggestions, and were incredibly helpful with site visits and at the bidding stage they were particularly vital in presenting Cambridge as a conference destination in the most polished and professional manner. It was a delight when we won the bid!” To find out more, email or call Meet Cambridge: 01223 768740, enquiries@meet-cambridge.com www.meet-cambridge.com

ask the

EXPERT

Virtual and Hybrid-working in our post-pandemic world How do we use technology to drive business value? Keep calm – get smart... and follow these three simple rules: 1. M AKE YOUR IT INFRASTRUCTURE RELIABLE, FLEXIBLE, FAST AND FUTURE READY! Transform your digital workplace… The cultural shift which started through necessity in March 2020, has lasted as businesses have had to adapt how they work, and some of these changes are here to stay. Employer’s views of working from home before and after COVID have shifted dramatically and changing working patterns has meant a radical digital transformation in businesses. So, what is ‘the office’ going to look like as we go forward? As we emerge from the strange COVID world and return to normal, 76 per cent of businesses expect hybrid working to become more common amongst their workforces. So, You will also need to decide if the IT technologies and infrastructure you already have in place to deliver this new way of working during the pandemic is capable, adaptable and makes sense for the future? During the pandemic, it was all about simply enabling remote work and staying in business. Now you need to focus on a long-term solution as hybrid-working is the future, whether you like it or not. And a critical part of this will be how the communications platforms you choose to do this will support your business and its growth. Do this first and you won’t regret it! 2. ENSURE YOUR SECURITY HAS A POWERFUL DEFENCE THAT GIVES YOU PEACE OF MIND! Stop threats earlier... In today’s cloud connected world the way we work has changed, but security has not. With over half of the PC’s in most organisations being mobile, you need to protect your workforce against threats wherever they access the internet not just when they are in the office.

A rise in remote employees and an increased reliance on “software as a service” (SaaS) applications create new, wider gaps in security. To put it simply, it is more challenging to protect users at the edge - ensuring seamless connections that optimise productivity without creating performance issues that drag down user satisfaction. Consider that over 70 per cent of the malware seen this year are unique to each organisation, you can’t just detect malicious payloads, you need to identify attacks as they are staged on the internet, so you can block them before they launch and stop phishing, malware and ransomware earlier. ENTER… the secure “access service edge” (SASE), an architectural approach that offers an alternative to traditional data center-oriented security. SASE converges networking capabilities with cloud-native security functions to simplify deployment and streamline management in the cloud. In short, implementing a security platform that provides simplicity, visibility and efficiency across your IT infrastructure is critical to keeping your customer data protected and your business up and running 24/7. Don’t skimp on this! 3. CREATE AN ENVIRONMENT THAT’S QUICK TO SET-UP AND EASY TO MANAGE, MONITOR AND MANOEUVRE, SO YOU CAN FOCUS ON THE WORK THAT REALLY MATTERS… BUSINESS GROWTH!

Digital transformation is a process, and every step is important. So it is vital that you get the fundamentals right before jumping into expensive technology that you can’t support. Choosing the technology platforms that are most appropriate for your organisation needs to be a priority. The right choices will allow you to create an IT platform that delivers a consistent, connected experience for employees anywhere they work. Many business processes are moving to cloud platforms, so maybe this is a good to explore this as a viable option? This critical step will ensure you create the right foundation for a great hybrid working environment that enables a workplace and workforce of the future. Remember to look into the future too, that’s where we’re all heading! If you’re considering an IT change small or big, FLUID can help. fluid-em.com

Whether you choose to implement an inhouse or cloud-based IT infrastructure, it is vital for your own sanity and well-being, that it gives you peace of mind in the knowledge that it will always be there no matter what! Before you choose any solution, MAKE SURE it gives you real-time visibility. You need this to be able to continually monitor and report on how effective and efficient your IT infrastructure is in meeting your current and ever-changing business needs.

If you would like to feature on our Ask the Expert pages, please email the editor at s.parr@cambscci.co.uk to reserve your space. connected 7

HR UPDATE

Preparing for post-pandemic flexible working requests Members of the HR & Recruitment Sector have been holding regular Bitesize HR sessions via zoom to answer questions and help companies prepare for the return to the workplace. We are grateful for their time and expertise in this area and have provided some further advice below. In light of the recent lifting of restrictions, a marked increase in the number of flexible working requests received by employers is anticipated. An employee with at least 26 weeks’ service has the right to make a request for flexible working. This may be to change the hours they work, the time they work, the place at which they work, to compress their hours or to jobshare. Regardless of the specific request made, or the reason for the request, an employer must deal with it in a reasonable manner and, in any event, within a three-month time period (including any appeal). A request can only be rejected for one or more of the eight prescribed grounds within statute. Where several requests are made, these should be considered on their individual merit and in the order that they are received. It may be sensible to discuss with employees to see if compromise can be made to accommodate everyone but, ultimately, an employer must deal with the request in a reasonable and consistent manner. Failing to deal with a request reasonably, consistently, or at all, could give rise to claims for constructive dismissal and/or discrimination. Nicola Cockerill, Buckles Solicitors LLP, Nicola.Cockerill@buckles-law.co.uk

Many employers have enabled employees to work from home on an emergency basis over the last 18 months. As employers now seek to “regularise” homeworking and hybrid working arrangements they should consider whether any existing policies meet these new circumstances. Those employers entering into homeworking arrangements or introducing hybrid working arrangements will need to address a range of practical issues within their homeworking/ hybrid policies, including: 1. Measures to protect confidential information and personal data 2. Reviewing the health and safety implications of the arrangements, including carrying out a risk assessment 3. Deciding whether any special equipment should be provided 4. Considering whether any special planning or insurance arrangements are required 5. Deciding what arrangements should be made for the management and supervision of homeworkers and hybrid workers 6. Considering the tax consequences of homeworking and hybrid working. Employers will also need to review their other policies, as these are likely to have adapted over the last 18 months, in particular the following: 1. Sickness absence and pay 2. Disciplinary rules and procedure 3. Harassment and bullying policy 4. Annual leave policy 5. IT and communication systems and monitoring policy Claire Berry, Price Bailey Legal Services LLP, cab@pricebaileylegalservices.co.uk 8 connected

There are times when an employer may wish to change an employee’s terms and conditions of employment, be it location, pay, hours etc. Often, this is to protect jobs rather than having to consider redundancies. While it is possible to make changes, it is not without legal or commercial risk. For both legal and good people management, it is important to consult with employees about the proposed changes. Any variation cannot be made unilaterally and MUST be agreed with the employee. Considerations if you are thinking about changing terms and conditions: • Are the changes significant enough to amount to a redundancy situation? • Does the contract allow for variation? • What will you do if the employee refuses? If there is agreement, always make sure it is recorded, typically as a contract variation rather than a new employment contract. If not, do you want to abandon your plans or force the changes through? There are practical ways to force the changes through and, while they are not without risk of an employment tribunal claim, they should reduce its value and so could be worth the commercial risk. While this piece gives you a few pointers, we advise you take legal advice before embarking on any process to make any changes. Rebecca Ryan, Leeds Day LLP, rebecca.ryan@leedsday.co.uk

My advice for anyone considering flexible working is to really understand why. Being clear about what you hope to gain from it and where your boundaries are, both for the organisation and for the individuals you employ, is vital. Once you have clarity on this, invest sufficient time and energy in communication. That’s communication in terms of the why, what and how you intended to implement it, but also in terms of the shared practices you will adopt to make sure collaboration and inclusion is not sacrificed, and prevent silo working from creeping in. Shared practices to successfully bring people with you include: • Shared goals; • Shared understanding of roles and functions (remember, in project environments some people may be members of multiple teams); • Shared understanding of resources (budgets, information etc); • Shared principles that guide interactions, decision-making and problem solving. Finally, for me, flexible working is not “one size fits all”. What works in one organisation may not in the next, and it may even vary between teams. Having clarity of your “why”, allows you to identify the solution that’s right for you to create a flexible, productive and inclusive working environment. Katie Allen www.katieallenconsulting.com

Business photo created by tirachardz - www.freepik.com

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insight from

SARAH WEST

Creating a successful business award entry best of their business and ended in success. The winners of awards are often those with the most compelling story which supports the award’s objectives. Explain your inspiration, the steps you took and the impact. Stick to the point and only include details which help build the narrative. Though your submission may be broken down into answering different questions or completing different criteria, take a look at it as a whole and make sure it flows from start to finish.

FIND THE PEARL

In an ever more connected world, the winning of awards and accolades is a very visible way for businesses to attract attention for all the right reasons. As we approach the autumn deadlines for business awards in many sectors, Sarah West of B2B experts Full Mix Marketing revisits some top tips for creating a winning business award entry.

ANSWER THE QUESTION

Many of us have uncomfortable flash backs to school, college or university exams. However, one of the most consistent memories is often the advice to ‘read the question first’. Business awards are no different. Perhaps the most common mistake when entering is to simply write about what you’re most proud of, rather than satisfying the specific entry questions and criteria. The good news is that those setting the criteria tend to be fairly transparent in what they really want to see. A glance through the award’s objective and criteria will no doubt highlight a number of keywords and phrases - teamwork, unique innovation, improved productivity etc. These not only need to be present in your entry but backed up by evidence too. Carefully identify the important qualities mentioned and make sure you directly answer any questions asked, and in the format required. Regardless of any other strengths you may demonstrate, your entry might not be 10 connected

seriously considered unless you first spell out how you meet or exceed the award’s criteria.

KEEP CONCISE

The level of detail required will depend upon the award. For example, an entry to the Queens Award for Enterprise may warrant far greater detail than an award for the local Chamber of Commerce. However, those vetting entries will likely begin by scan reading - so summarise and consider using bullet points, before elaborating further. Make appropriate use of the word limit but don’t pad. A punchy application is much more likely to succeed than something long-winded. Include the details which are important but avoid labouring a point. We’ve all had friends glaze over when we describe our latest project at work, so keep to the point. Avoid jargon or excessive details about your product, service or industry. Depending on the award, those assessing may lack specific sector knowledge. Keep language clear and explain why key details are important by providing simple context. If you include supporting evidence, make sure you refer to it directly.

TELL A STORY

A good award entry is like a trifle, with each layer building up into something irresistible! Many awards are won by companies who have been on a ‘journey’. Something which began with a challenge, brought out the

When it comes to a successful award entry, meeting the criteria alone is rarely enough to win. The judging panel will be looking for that certain something which puts your entry above others. And let’s be honest, they may also be looking for that certain something which helps boost public interest in the awards. Something like a strong human angle, stand-out financials or success which has already garnered media coverage. Try to identify the factor or achievement which sets you apart. If you’re the first, best or most daring, make sure the judging panel knows. Statistic are a strong way to communicate success so summarise your achievement with simple numbers. Talk in relative terms as 150 per cent growth sounds more impressive than a £10,000 increase!

TAKE YOUR TIME

If it’s worth entering, do it well. Success is often proportional to effort and other entrants may have gone to extremes to craft their entry and the information which supports it. Leave yourself plenty of time to create a winning submission and make sure you get someone outside your organisation to read it and consider their comments. Make sure you’ve answered all the criteria, it is concise and compelling, there is a clear narrative and you’ve highlighted the pearl! If there is scope for visual design, present your entry in a clear, professional and appealing way. If the entry process allows it, include imagery to support it. For example, nothing communicates ‘great teamwork’ like a smiley picture of your team at work! For more help creating a winning award entry, visit www.fullmixmarketing.co.uk

learn and

INFORM

How do you choose which business to buy? Cambridgeshire based business broker gives the lowdown in most cases, it is best to buy a business that is doing well. 3. Why is the business for sale? Owners who are selling up to retire, move away, take on a new challenge, or hand the business over to someone better placed to help it grow, will be happy to tell you about their reasons.

Buying an existing business can give you the same independence as starting a business, but it will also come with significant benefits. If you choose the right business, it will come with an existing customer base, a strong brand, and a steady or growing income. If you are looking to buy a business, there are a few things you will need to consider. So, how do you choose which business is right for you? Mike Anderson-Brown at Business Partnership Cambridge shares his useful guidance and five essential points to consider when buying a business: 1. What is your goal? Being clear about your reasons for becoming a business owner will not only help you to find a business that achieves your goals, but it will also clarify whether it is the right fit for you in terms of experience and interest. 2. Is the business doing well? Experienced buyers can sometimes rescue a business that needs investment or restructuring, but

4. What cashflow is needed? Buying a business needs the cash to make the initial purchase, as well as the cash to see you through the normal cashflow of the business. Spend all your cash on the purchase and you have nothing to support the business whilst you wait for your customers to pay up. 5. Will there be any extra costs? Make sure you know how much you’ll need to spend to keep the business running. You don’t want to encounter any unexpected costs, such as needing to replace old equipment or write off obsolete stock after you’ve invested in a business. “One of the main advantages is that you won’t have to do everything from scratch. The business will already be up and running, so you can build on existing branding and systems rather than having to set everything up. If the business is in a good position when you buy, you’ll generate profit. “You need to check the business has a healthy customer base. This will mean you should start getting an income immediately

to feed cashflow. You can also continue relationships with suppliers, employees, and other key people, which will allow you to focus on running the business rather than having to establish new contacts,” said Mike. “Forecasts are more predictable when the business has been running for a while. You’ll have a better idea of your future income and cash flow, which can make planning and applying for financing a lot easier. You will be able to build on what the previous owner did. Although you can rebrand and change the business, you will need to consider if this will alienate existing customers or be damaging to the brand you’ve bought. So, take your time when introducing changes and communicate them well.” The best way to decide what business to buy will depend on your hopes for the business, whether there are any suitable businesses for sale, and which option appeals more for you. If you want to run a business without struggling through the difficult start-up years, it’s best to buy an existing business. “The COVID-19 pandemic has been a huge challenge for many sectors and the continuing uncertainty could be particularly damaging for new businesses. Investing in an existing business that has a stable income could be a better opinion at this time,” added Mike. For business sales information please visit www.business-partnership.com/ cambridge-norwich-michael-andersonbrown/

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Chamber membership provides access to key information, expert advice and legal protection, enabling you to stay informed, legally compliant and free to focus on what you do best – building your business.

Free seminars and complimentary coaching sessions

“Covid has left SME businesses facing one of two challenges – the need to turnaround performance, or growing pains from dramatic turnover increases. We’re excited to be here to help with both scenarios” says David Newton, Managing Director of the newly formed ActionCOACH Huntingdon & Biggleswade. Commenting on the start-up of the first ever regional specific business growth

service for Huntingdonshire, David said: “It has never been more important for owners to have the right sales, marketing and systems strategies to achieve the dreams they had when they first started and having one of our business growth specialists with them ensures that will happen.” David and team are offering 1-2-1 and group coaching tailored for all businesses with a range of options to help people decide how coaching will help them grow. “Throughout Autumn, we’re running free seminars in Huntingdon and Biggleswade and complimentary coaching sessions to help get owners on track and build back

the local economy.” The results are exciting, “All of our coaching is guaranteed. If businesses don’t grow their gross profit by more than they spend on coaching in the first 12 months – we pay them the difference!” “We see it like this – we don’t deliver coaching; we deliver owners time to spend watching their children at sports day; the chance for a well-earned holiday or buying their dream house or car. We deliver them freedom to stop feeling shackled by their business.” Further details on the ActionCOACH website at huntingdon.actioncoach. co.uk or by contacting 0800 1560068.

The complicated rules of VAT liability for electric vehicle charging Christine Newitt, Head of VAT at Duncan & Toplis Drivers will be aware that they’re being encouraged to move from petrol and diesel engines to electric or hybrid vehicles, with direct tax incentives among the many reasons for switching. As well as the ecological case for going electric, there are incentives such as a plug-in grant to help make vehicles more affordable, a zero per cent ‘benefit in kind’ charge for the purchase of electric company cars and a 100 per cent writing down allowance for low emission vehicles. As a result, nearly 11 per cent of new cars sold in 2020 were electric or plug-in hybrids - up from three per cent in 2019.

used to charge electric or plug-in hybrid vehicles through these charging points and it also explained how VAT can be recovered. This has important implications for those who supply electric vehicle charging points and also for people who drive electric vehicles for business purposes. As HMRC makes clear, VAT is charged at 20 per cent at all charging points in public places, including charging points at employers’ staff car parks. There are also no circumstances where HMRC accepts that a ‘domestic supply’ of electricity is being made, except where the supply is already ‘domestic’, such as when charging a vehicle at home.

While employers may be supportive of workers who switch to electric vehicles by installing EV charging points, or investing in electric company cars, there is one important tax consideration which employers and employees should be aware of; the issue of VAT liability.

Fortunately, VAT can be recovered for business use, but this is where things become a little more complicated because detailed mileage records must be kept to show how much vehicle charge is used for business use or private use.

GOING AGAINST THE GRAIN

For sole traders, electric vehicle power used for business use is recoverable at the rate it is charged (currently 5% at home and 20% elsewhere). Meanwhile, VAT can also be recovered for electricity charges from an employer’s charging point to their

Recently HMRC clarified its policy concerning the VAT treatment of charging electric vehicles using charging points in public places. In particular, it clarified that the standard rate of VAT does apply to electricity 12 connected

VAT RECOVERY ON EV CHARGING

employee’s vehicles, but, again, only for the energy used for business use. If an employer or employee has any private mileage, then VAT on the supply of the electricity for this use must be accounted for by the employer, or, alternatively, the employer can recover the business element of the VAT incurred on the supply. Strangely, this complication for VAT liability is very different to the direct tax position, where electricity provided by an employer to an employee’s electric vehicle is exempt from tax as a benefit in kind. This means employees charging their vehicles at work are not liable to pay income tax for the value of the electricity used. Hopefully, alongside the other, more supportive incentives, this extra complication won’t dissuade employers from continuing to switch to electric vehicles and supporting their employees to do the same. Provided detailed and accurate records of business mileage are kept, VAT liability and recovery shouldn’t be a problem.

learn and

INFORM

Some Clarity on Liquidated Damages for Construction Industry Recently the Court decided two key cases concerning liquidated damages, providing timely clarity to the construction industry at a time when increased delays and contract terminations are being seen following the impact of Covid-19. Triple Point Technology Inc v PTT Public Company Ltd [2021] UKSC 29 The Supreme Court decision in Triple Point Technology Inc v PTT Public Company Ltd (Triple Point v PTT), finally decided the manner in which liquidated damages (LD) can be applied when a contract is terminated.

Whilst future cases will turn on their facts, the decision clarifies that LDs continue to apply notwithstanding partial possession and If parties intend to reduce the contractors’ liabilities for LDs following partial possession, then clear express contractual terms are required for this purpose. The decision also highlights the benefit to contractors of negotiating clear caps on liability. The full article discussing liquidated damages can be seen at www.arbicon.co.uk/blog/

The Supreme Court held that Triple Point was liable to pay LDs for the period of delay up to termination with accrued rights to LDs surviving termination. Triple Point’s liability to pay LDs then ceases from the date of the termination, as Triple Point’s obligation to deliver the works also ceased on this date. Eco World - Ballymore Embassy Gardens Co Ltd v Dobler UK Ltd [2021] EWHC 2207 (TCC) The Supreme Court Judgment of Triple Point was quickly followed by the TCC decision in Eco World – Ballymore Embassy Gardens Company Limited -v- Dobler UK Ltd (EWB v Dobler), focussing on the application of an LD clause where partial possession has been taken.

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How we can work together to tackle the digital divide? With lots of everyday services moving online, from healthcare to shopping, access to technology is becoming vital to our day to day lives. But some in society face major challenges when trying to access the world online. In the UK it’s estimated that 16.3 million adults lack core digital skills, and 1.9 million homes have no access to the internet – meaning there is a whole section of society which needs support to ensure they can access the opportunities presented by the digital world. The digital divide has always existed but has become more evident in the last year as the Covid-19 pandemic forced big parts of our lives - including work, school, and socialising - to move online. As a result of this, now, more than ever, work is being done to tackle the issue. In order to bridge the divide, people need access to three key things: equipment, connectivity and skills. Currently, charities up and down the country are working to ensure everyone has access to technology. CityFibre has worked to support this, partnering with charities including The Hive, a digital library which loans equipment to those that need it, and Donate Digital, which upgrades and redistributes donated equipment.

We are also working to ensure that people have the skills and confidence to use technology. CityFibre has supported various charities across the UK who work with the over 55s to help them develop the skills they need to get online. We are also supporting the next generation, working with coding workshops to help young people and their families develop technology skills. Our Full Fibre networks also support the development of skills, as a reliable and fast connection ensures that people have a good experience online, encouraging them to explore technology and make full use of the opportunities it brings. While the last year has made the digital divide more obvious than ever, it has also acted as a catalyst with more people working to tackle the problem both locally and nationally. There is still a lot to be done but working together we can all make a difference.

A device is just the beginning – a reliable internet connection is vital to accessing online services. CityFibre is investing up to £4 billion to bring the best connectivity - Full Fibre - within reach of up to eight million homes, 800,000 businesses and 400,000 public sector sites.

Our investment into community-wide Full Fibre networks is an important step in getting more people online, but there is lots we can do as individuals too. Don’t throw out your old technology donate it to charity; and if you see someone struggling, support them to get online. This will make sure that as we move into a new, more digital world, no-one gets left behind.

Working with councils and housing associations across the UK, including here in Peterborough our whole town approach ensures that everyone has the same opportunity to access the network.

To find out more or register an interest in the service go to cityfibre.com/east

Beyond Brexit: information for businesses wanting to hire EU nationals Many organisations are wondering how they can employ EU nationals following the deadline of the EU Settlement Scheme on 30 June 2021. Julie Moktadir, Head of Immigration at Cambridge law firm Stone King, says EU nationals can be hired in the same way as non-EU nationals, in that those arriving into the UK from 1 January 2021 will require a visa and possibly sponsorship to work.

“Skilled workers and ministers of religion are included under the T2 routes while temporary workers, charitable workers and religious workers are included under the T5 routes. “When deciding which route is most suitable, consideration should be given to the role you are recruiting for and the duration of the position.

“In addition, EU nationals may have a family visa which permits work, therefore sponsorship may not be needed,” said Julie.

“If you’re unsure whether your organisation requires a sponsorship licence an important question to ask is whether you have previously relied on the free movement of EU nationals to the UK when recruiting to positions.”

“However, if this is not the case there are a number of routes under the points-based system for sponsorship, including routes for shortterm work (T5 routes) and long-term work (T2 routes).

Businesses and individuals who would like immigration advice can contact Julie Moktadir on 0800 111 4336, or email JulieMoktadir@stoneking.co.uk.

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ARE YOU A PARENT CARER? YOUR EMPLOYEES JUST MIGHT BE!

LET ' S W O R K TOGETHER Signposting: - Our Parent Reps help parents engage with professionals across Health, Education and Social Care.

Forum: - Participate in service delivery and join informative events for parent carers in Peterborough. - We work in co-production with service providers on behalf of parent carers to shape local services according to need.

Community Engagement: - We run Orton Goldhay Community Centre and organise family-based events, activities and trips.

Family Voice supports and empowers parents and carers of children and young people with disabilities. We can help you identify and support carers within your organisation. We couldn't do it without the help of businesses like yours. Corporate partners have helped us in many different ways. Visit www.familyvoice.org/corporatepartnership to find out how we can work together.

Short breaks: - Accessible & affordable holiday caravans by the coast.

Call us

Email us

01733 685510 office@familyvoice.org

Tag us

Registered Charity No. 1171389 (CIO)

Find us

Visit us

Facebook: www.familyvoice.org/ Goldhay @fvpcommunity Community corporate-partnership Centre Instagram: @family.voice PE2 5QP

chamber supports

CHARITY

50th Anniversary approaching for Magpas Magpas Air Ambulance is a Cambridgeshire based charity that provides lifesaving prehospital emergency care, in the air or on land 24/7, including treatments normally only available in hospital. From the 1 July 2020 – 30 June 2021 (the charity’s financial year), Magpas Air Ambulance were called to 1,269 serious medical emergencies, performed 150 general anaesthetics, 71 sedations, 49 surgical procedures, treated one child every week on average and flew over 40,000 air miles! As well as providing their primary service, Magpas Air Ambulance also became one of only three air ambulances in the country to assist the NHS with national inter-hospital transfers of critically ill COVID-19 patients. Despite the huge challenges the charity faced throughout the pandemic, the Magpas Air Ambulance doctors and paramedics continued to save lives around the clock. Thankfully, the community support for this crucial local service also continued and

their fundraising team are now thrilled to be getting back out in the community once more to raise the vital funds needed to keep the air ambulance flying. This is a crucial time for the charity, as it reaches its 50th anniversary and

they look to the next 50 years of saving lives and keeping families together in Cambridgeshire and beyond. If you can donate to Magpas Air Ambulance’s lifesaving cause, please visit donate.magpas.org.uk

Workplace Wellbeing Week Are you an employer in Cambridgeshire or Peterborough? The Healthy Workplace service knows that people are your greatest asset and healthier workplaces are more productive workplaces. Would you like support improving your staff health and wellbeing? The Healthy Workplace service can help, and our service offer includes: • Support in understanding your workplace health and wellbeing needs via our needs assessment and support creating a plan of action to address those needs • A variety of health and wellbeing training, including Mental Health First Aider • Network events and resources Workplace Wellbeing week is a fantastic opportunity to find out more, network with other businesses and sample some of what the service has to offer your workplace. Some of the sessions lined up for the WWW include: ➣ MECC lite training (limited to 12 spaces) ➣ Network Leads taster session ➣ What are Sleep Ambassadors? ➣ Netwalking sessions (these are face to face) 16 connected

➣ ➣ ➣ ➣ ➣

Mental Health policies in practice What is Workplace Chaplaincy? Mental Health and finance Are you a Carer at work? More sessions to come!

For more information, please contact HealthyWorkplace@everyoneheath.co.uk. To find out more and book online, go to https:// healthyworkplacescp.co.uk/workplace-wellbeing-week/

chamber supports

CHARITY

CHAMBER CHARITY OF THE YEAR

So proud of the difference we are making – Sophie’s story During 2020/21 the Brainbow Service which Anna’s Hope provides specialist physiotherapy, occupational therapy and physiotherapy helped provide direct care to 177 children and their families. Please find the story of one of those children.

everyday activities and until recently Sophie predominately remained indoors and has been unable to participate with her friends. Understandably Sophie wants to have some independence and spend time with her friends by herself.

Sophie is a teenager who was diagnosed with a Brain Tumour when she was young. She has needed lots of treatment over the years and as a result of her tumour finds it very difficult to walk or use her hands. She gets incredibly tired completing

Thanks to the help from the Anna’s Hope Occupational Therapist and Physiotherapist they were able to arrange local physiotherapy and assess Sophie’s home to adapt the kitchen to allow activities to take place with her friends in the home. In

addition they were able to liaise with the Wheelchair service and local charities to provide a power pack for her wheelchair. As a result Sophie is now able to travel independently from home to school and also meet outside with her friends. As her mum says this has literally changed everything. For more information about Anna’s Hope please visit https://annas-hope.co.uk or email Carole Hughes at admin@annashope.co.uk

Carole with members of the Anna’s Hope Therapy Team connected 17

Would you like to become a Chamber member? Get in touch today to find out the many benefits. Tel: 01223 237414 Email: enquiries@cambscci.co.uk

• NEW MEMBERS • ActionCOACH Huntingdon & Biggleswade

Head to Toe Charity

AMc Consulting

Heart of History / Heart Academic Services

Anglia Stairlifts Ltd

iDiversity Consulting Ltd

BCP (Bespoke Composite Panels)

Newlands UK Management Ltd

Beamglow Ltd

Turing Locke / Hyatt Centric Cambridge

Cambridge City Council

UK-Centric Supply Chains Programme

Cambridge Country Club

Vertue First Aid Training

Cambridge United Football Club

Walkrite Ltd

Clegg Construction Ltd

World First UK Ltd

First Intuition Cambridge Ltd

together improving services Family Voice Peterborough are a charity who put parent carers at the heart of all they do. First and foremost, they are a forum for local parent carers, working with council decision makers to co-produce support services for families with children and young people with special educational needs and disabilities. The charity also runs a sign-posting service, accessible holiday caravans and a local community centre. www.familyvoice.org 18 connected

Huntingdon & Biggleswade

“Grow your people, grow your business”. With over 30 years’ experience, David Newton and the team at ActionCOACH Huntingdon and Biggleswade enthusiastically coach and develop business leaders and their teams to deliver exceptional business results. We work with SME owners to identify which of the three big business challenges they are facing: insufficient TIME, a non-aligned TEAM or not making enough MONEY and re-clarify their dreams and visions to deliver them solutions, wealth and freedom! www.huntingdon.actioncoach.co.uk

How does your business complete customs declarations? Ask us how we can help ease the stress of customs declarations for your imports and exports. We can help you ensure your goods clear customs at entry points across the UK so there are no delays or extra charges.

Page 19 Customs advert.indd 1

Call t h Cham e Intern ber ationa l Trade Team to 01223 day on 23741 4 30/08/2021 16:19:40

We’re your gateway to international trade, providing a unique combination of expert knowledge, essential documentation and the business connections needed to capitalise on new market opportunities overseas and succeed in a global marketplace.

CE Markings

The British Chambers of Commerce (BCC) led the business case for UK government action on extending the easement on CE marked goods being allowed to circulate in the GB market, from now until 1 January 2023. This was confirmed by the Department for Business, Energy and Industrial Strategy (BEIS) last month. William Bain, Head of Trade Policy at the British Chambers of Commerce, commented: “The British Chambers of Commerce has led business calls for an extension of at least a year on the easement for CE markings on imported industrial goods, spare parts, and components. “Businesses will welcome this reprieve until 1 January 2023, which will protect supply chains and make a huge difference to consumers on the availability of items such as phones and laptops. “There is currently a lack of testing capacity to enable the retesting of decades worth of CE marked items for the new UKCA specification, so this measure will be hugely important in allowing time for that capacity to be built and for retesting to take place. “A wider problem does still exist however – complex supply chains such as those in the automotive industry still face having to duplicate markings on certain components and incurring large costs for testing as a result. This could compromise the output of these industries, limit availability of goods for consumers and create mounting cost pressures on British businesses.

WHAT IS A CE MARKING?

The letters ‘CE’ appear on many products that are traded on the single market in the European Economic Area (EEA). The CE marking is required for many products. It: • Shows that the manufacturer has checked that these products meet EU safety, health or environmental requirements • Is an indicator of a product’s compliance with EU legislation • Allows the free movement of products within the European market. By placing the CE marking on a product a manufacturer is declaring, on his sole responsibility, conformity with all of the legal requirements to achieve CE marking. The manufacturer is thus ensuring validity for that product to be sold throughout the EEA. This also applies to products made in third countries which are sold in the EEA and Turkey. Not all products must bear the CE marking. Only those product categories subject to specific directives that provide for the CE marking are required to be CE marked. CE marking does not mean that a product was made in the EEA, but states that the product is assessed before being placed on the market. It means the product satisfies the legislative requirements to be sold there. It means that the manufacturer has checked that the product complies with all relevant essential requirements, for example health and safety requirements.

“The Government needs to work now with businesses to ensure full consideration to the impacts are given before any decision to completely pull the plug on CE-marked goods, risking incurring costs to our economy that we may come to regret.”

If you are a manufacturer it is your responsibility to: • Carry out the conformity assessment • Set up the technical file • Issue the EC Declaration of Conformity (DoC) • Place CE marking on a product.

Revised guidance on CE marketing, plus revised guidance on placing goods on the GB market can be found on gov.uk.

If you are a distributor you must check the presence of both the CE marking and the necessary supporting documentation.

If cutting our CE marked goods, components or spare parts after December 2022 would affect your supply or manufacturing chains please let us know by emailing chamber@cambscci.co.uk.

If you are importing a product that is from a third country you have to check that the manufacturer outside the EU has undertaken the necessary steps. You must check that the documentation is available.

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extend your

ATA Carnets

GLOBAL REACH

GREAT UAE Trade Mission

These documents are becoming more common since Brexit and temporary entry into the EU is now likely to require this type of document. Carnets now apply to over 70 countries around the world. You can obtain a Carnet quickly and simply by using our online system.

Applications now open!

WHAT IS AN ATA CARNET? ATA Carnet lets you temporarily export commercial samples, trade fair or exhibition goods and professional equipment to countries that are part of the ATA Carnet system. You can use it to: • Temporarily export goods for use outside the UK • Claim relief under temporary admission on goods that you import for temporary use into the UK • Cover transit of goods through certain countries on route to countries where you’ll use them temporarily. Using the ATA Carnet will mean you’ll not pay customs charges, and it: • Simplifies clearing your goods through customs in exporting and importing countries - it replaces customs documents that you’d normally need to complete • Gives a financial security for customs charges that could be due on goods that you’ll use in the countries you visit • Removes the need for a customs declaration. Start the process by registering at https://bit.ly/3mHWxZ1 For more information, please contact the International Trade team on 01223 237414 or email internationaltrade@cambscci.co.uk

The GREAT campaign, Ministry of Justice and Department for International Trade are delighted to lead a legal services sector trade mission to the UAE & Expo 2020 Dubai in November 2021. Applications are now open for members of the UK legal services sector who would like to join the delegation to the UAE between 22-26 November 2021. This is a unique opportunity for networking, taking part in panel sessions and private roundtables hosted by the UK government. Found out more here at https://bit. ly/3ynLW7P

Customs Declarations and Transit Declarations We can process your Customs Declaration for both imports and exports and also your T1 Transit Declarations.

negotiated depending on the number of declarations anticipated on a monthly basis.

A simple onboarding process enables us to provide a contract allowing us to complete these declarations on your behalf.

INTERESTED IN USING OUR CUSTOMS AGENT SERVICES? Contact the International Trade team on 01223 237414 or email customsdeclarations@cambscci.co.uk and a member of the team will provide you with all the information to get you started.

Three members of our International Trade team are trained to complete a swift and hassle free turnaround of your entry. Prices are competitive within the market and can be

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To access these services please visit the protection page on the Chamber website or call our membership team on 01223 237414.

how to

PROTECT

HYBRID WORKING

Advice from Quest, provider of Chamber Four Services During the pandemic period, employees have been working from home and/or their normal work premises. Where they were working a combination of both, it is referred to as Hybrid Working. During the COVID pandemic, substantial numbers of employees were working from home. As the lockdown restriction begin to ease, and more employees return to work, employers may begin to think whether hybrid working could be introduced. Employers may have realised that such working arrangements provided a good work and life balance. This in turn may create a happier workforce, leading to performance and sickness absence improvements. Empirical evidence has shown that a happy workforce is a productive workforce. The pandemic has given people experience of working in different ways.

FACTORS TO CONSIDER

• Where, when, and how the work should be done. Depending on employer’s business needs, employers may need site-based roles, or a combination of home working and site work. Others may prefer to work from home full time. • Think about whether work could be done remotely or if it needs to be done on site. Can technology be used? How can teams communicate/cooperate? Are there any health and safety concerns? • Think about how important it is for work to be done at a specific time. Are there core times that require employees to work together? How often should teams meet face to face?

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Are clients/stakeholders scheduled for a site meeting? • How work could be done. Think about data protection, privacy, and cybersecurity. How to introduce new employees into the organisation. The need to carry out risk assessments. How will management/staff communicate with each other? Do employees remain concerned about their personal space and social distancing at work? How to check whether employees have the right equipment for the job and that workstation assessments are carried out? • Think about the health, safety, and welfare of staff at home. How will punctuality, attendance and performance be monitored and measured? Is it necessary to provide training to those who have no experience of working from home? • Meet and consult employees. Explain your business needs, discuss employees needs. Consider their home working environment, consider reasonable adjustments, consider the employees family and child caring responsibilities. • Do not make general assumptions. An employer may reasonably assume that a wheelchair user would be happy to work from home. But, the isolation, lack of support and camaraderie may be off-putting.

HYBRID WORKING

When an employer receives a request for hybrid working, they should give it serious

and genuine consideration. Treat such requests as you would under the Flexible Working Regulations. Make sure you understand the reasons for such a request. It may well be due to a medical condition/ disability or a family/domestic reason. Once these consultations and discussions have taken place, consider how hybrid working could work and how your business and operation needs can be met. Thereafter, you can decide. You can introduce a trial period and should be subject to review on a monthly or bi-monthly basis. This will enable employers to see how its working, whether changes are necessary and whether there is flexibility than originally expected. If you decide to introduce hybrid working, this will impact on staff contracts of employment and will need to be incorporated into their contracts. Written addendums, outlining the changes will suffice. When the new system starts, you should inform your staff how you intend to assess the new system and what might happen at the end of the trial period. This article is a summary of the ACAS guide. Employers are reminded that they should seek professional advice and refer to the ACAS website for more information (www.acas.org.uk). Alternatively, Chamber members can call the Quest helpline on 01455 852028. You will need your Chamber membership number so please contact our membership team on 01223 237414 if you don’t have this to hand.

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chamber

GUEST ARTICLE

Mental Health Education Initiative Education and understanding of workplace mental health has never been more important. The subject is currently on the national agenda and as we emerge from a global pandemic we are seeing organisations respond to the call for more investment and education around mental health and how we can support our staff.

• 15 per cent of people had even suffered disciplinary actions as a result of disclosing information on their mental health

Firstly, it is important to understand that everybody has Mental Health and if everybody has it, there is the potential for a need for an intervention or at the very least, the ability to recognise signs of mental ill health within the workplace and this will need to be embedded into the very fabric of your organisation. As a business you also have legal obligations under the Health and Safety at Work – Act 1974 and the Equality Act 2010 to make sure that you are provisioning for people’s mental health especially if it is deemed as a disability.

Statistics can show a moment in time and although these numbers are staggering, we do not need to feel paralysed by them. It will help to think about the situation step by step.

“Everyone is somewhere on the mental health spectrum, so this is a business productivity issue which should be dealt with alongside other health and safety considerations. Creating a positive environment for mental health demonstrably costs less than failing to do so.” Nigel Carrington, University of the Arts London – Thriving at work. The Stevenson and Farmer review of mental health and employers report undertaken under the May government. So, we know how important the knowledge surrounding Mental Health is but let us start with a couple of statistics when it comes to Mental Health in the workplace. • Only 24 per cent of managers have received some form of training on mental health at work • Mental health problems cost UK businesses £34.9 billion a year – from sickness absence, reduced productivity at work and staff turnover

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• Only 1 in 10 SMEs offer occupational health support compared to 8 in 10 large organisations, they are less likely to have mental health policies in place.

So, what can you do? • Produce, implement, and communicate a mental health at work strategy that sits side by side your health and Safety Policy • Adopt a working team that is able to put serious effort into the actions required to develop a robust wellbeing program in the business • Develop mental health awareness and educational program which takes into consideration levels of engagement and outcomes • Monitor and engage with internal communications to make sure that there is visibility of actions across the board • Encourage open conversations about mental health and support available when you or employees are struggling •

Provide your employees with good working conditions

•

Routinely monitor employee mental health and wellbeing.

As you can see there is a lot of work that needs to be done so that this does not become a ‘lip service’ piece, rather a fundamental underpinning of the culture of your organisation with the wellbeing of staff at its core.

chanber

GUEST ARTICLE

Mental Health First Aid Training Every organisation that has five or more members of staff are required by law to have a physical first aid provision. This is a really good idea because ultimately if something were to happen to a member of staff it means that there is somebody there with a modicum of knowledge that would be able to help. Physical First aid is recognised and understood in every workspace, but Mental Health is relatively new even through it has been around in the UK since 2007. The concept behind MHFA training is that people are taught about mental health, how to recognise signs of mental ill health as well as how and where to signpost. They are also trained to be able to recognise signs of mental distress and how to deal with a crisis should this take place in the workplace. Although they are not therapists or councillors, the skills that they learn can provide a level of reassurance that one’ mental health is taken seriously in the organisation. Training is delivered over half, one or two days depending on level of learning and is available face to face and online.

All of our trainers are approved MHFA Instructor Members and bring with them extensive experience in this field. How can the Chamber help you with your Mental Health in the Workplace Goals? The Cambridgeshire Chamber of Commerce has teamed up with local Social Enterprise organisation ABC Life Support, a specialist first aid training company based in St Neots, to offer the members the opportunity to access this vital information, training, and support for your organisation in the following ways. • Discover Mental Health Webinars • Dedicated training • Access to training online • Strategic support for businesses.

FREE MENTAL HEALTH FIRST AID WEBINAR Thursday 30 September, 1.00-2.00pm MENTAL HEALTH FIRST AID – ONE-DAY COURSE Tuesday 12 October, 9.00am-5.00pm Register for both events from the event page on the Chamber website www.cambridgeshirechamber.co.uk/events connected 25

We provide Chamber members with many opportunities to widen their network of business contacts – building connections, creating opportunities and maximising the benefits of being part of Cambridgeshire’s most vibrant business network.

CONNECT

EXCLUSIVE MEMBER OFFERS

As part of your Chamber membership we give you to links with national companies providing business services at exclusive rates to Chamber members. Once of these links is with the AA for roadside assistance.

CHAMBER ROADSIDE ASSISTANCE

Whether you have a small or large fleet of cars or a single commercial vehicle we can help you to keep your company on the move with Chamber Roadside Assistance. Your vehicle doesn’t need to be a company car. As long as your personal insurance covers you for business travel and your company pays you mileage for business travel you can access company cover. In partnership with the AA, we’ll ensure you keep motoring at an exclusive competitive price; Chamber members can receive up to 67 per cent discount on the cost of business breakdown cover.

Q&As

How many vehicles can I cover? Fleet Breakdown can cover from 1 – 500 vehicles. What sort of vehicles can I cover? Breakdown assistance is available for cars, vans, minibuses or motorcycles which meet the specifications set out below. • Maximum Vehicle Weight: 3.5 tonnes (3,500kg) GVW gross vehicle weight • Maximum Vehicle Width: 7ft 6in (2.3m) • Maximum Vehicle Height: 9ft 6in (2.9m) Can I get cover when travelling to Europe? European Breakdown cover (Fleet Europe) cover is optional for vehicles under 3.5 tonnes GVW. Cover is provided in over 40 European countries. Is cover available for vehicles over 3.5 tonnes GVW? The AA have a specialist rescue service for vehicles over 3.5 tonnes GVW which provides assistance in the UK or Europe. To apply please contact 0800 316 0410 for an application form.

26 connected

Is my caravan/trailer covered? Assistance will also be provided for a caravan or trailer which was on tow at the time of the breakdown, subject to the dimensions. Who can purchase Fleet breakdown cover? A company or other organisation who are members of Cambridgeshire Chambers of Commerce. Does it cover me or the car? Fleet Breakdown covers vehicles that have been registered with the AA for 24 hours at the time assistance has been requested. How do I purchase breakdown cover? Ask the membership team for the dedicated URL by calling 01223 237414 to ensure you receive the Chamber discount. How quickly can the cover be arranged? Cover can be arranged Monday to Friday from 9.00am–5.00pm and the vehicle will be covered 24 hours after joining.

ABOUT THE AA “Your journey is our business, and it has been for the past 100 years. At the AA, we’re proud to be the UK’s leading provider of roadside assistance through personal membership for individuals and our 10 million business customers. With more than 2,500 Patrols on the road, as well as numerous key partnerships, we’re also quickly becoming the UK’s leading technically capable and customer focused mobility company for businesses and SMEs. We pride ourselves on delivering excellent customer service, putting it at the heart of everything we do. Whether it’s our Patrols rescuing a driver at the side of the road, our garage network providing service, maintenance and repairs, our new electric vehicle charge post support, or our driving school, insurance or car sales, vehicle inspections or leasing services, we’re there for customers at every step of their journey.”

network and

CONNECT

Announce your membership of the Chamber Enhance your credibility by displaying our ‘member of’ logo on your website and business stationery and announce that you are a member of Cambridgeshire Chambers of Commerce. To receive a copy of the ‘member of’ logo please email Patrick Davis, Digital Marketing Apprentice, at p.davis@cambscci.co.uk

CONNECT WITH US ON SOCIAL MEDIA Stay up to date with what’s happening at the Chamber by following us on social media:

Member of

MEMBER OFFER

@CambsChamber Cambridgeshire Chambers of Commerce Cambridgeshire Chambers of Commerce Cambridgeshire Chambers of Commerce

Promote your company through sponsorship Is your organisation looking to raise its profile, be at the forefront of a specialist audience or simply looking to sponsor a high profile event? The Chamber are putting together their 2022 events calendar with a number of sponsorship opportunities available to suit your target audience, location or pocket. All sponsorship packages provide great publicity and exposure for an organisation through our event promotional channels with additional benefits specific to the event.

INTERESTED IN FINDING OUT MORE?

Send an email to Sadie Parr, Head of Marketing & Events at s.parr@cambscci.co.uk

Chamber Christmas Lunch 2021

Our traditional Christmas event is held in Cambridge and attended by 70+ business executives and professionals. You can sponsor our 2021 event for just £1,000.00 (plus VAT)

Cambridge Social Media Day 2021 19-20 October

This year’s Cambridge Social Media Day is being held online and will focus on social media strategies rather than just the tactics. It will be a powerful two-day event full of inspiration and energy. For those that want to learn how the ecosystem of marketing works and how you can utilise social media in more depth to grow your business, this event is a must attend. The event will also feature panel discussions and workshops on the mental fitness side of social media, sharing good practice to maintain positive mental health whilst leveraging the platforms for the benefit of small business lead generation and community building.

CHAMBER MEMBERS GET A 10% DISCOUNT

Use code: Chamber2Chamber Tickets for Cambridge Social Media Day are on sale now at https://cambridgesocial.media/csmd2021 If you have a member offer to share please upload it to the member area of the Chamber website. connected 27

As a Chamber member you have the power to influence key decision makers and play a leading role in tackling the issues that are preventing your business from reaching its potential, while an experienced team of lobbyists represents your interests in Whitehall.

Join a Chamber Sector Group committee Chamber members can join our sector group committees and help us with future planning to ensure we are delivering events that are timely and of interest. Join one of our existing sector groups – your expertise is key: • Construction • HR & Recruitment • ICT (newly formed) • Inspiring Women • International • Learning & Skills. If you don’t want to be part of the committee but have suggestions for future events, please let us know. We’re also keen to know if there are other sectors that should be represented by the Chamber. Please get in touch with Zoe McCabe Brennan at z.mccabebrennan@cambscci.co.uk and share your thoughts.

ICAEW - Q3 Business Confidence Monitor results The latest results show that Business confidence in the East of England has risen to +40.1 in Q3 2021, the highest level seen in the region since the survey began, although slightly below the UK average. The swift distribution of vaccines and the gradual easing of coronavirus restrictions have helped lift business confidence. The Q3 East of England region key findings are: • After a challenging year, businesses expect a marked pickup in both domestic sales and exports growth. Although growth in the former will slightly trail the UK average. • Job losses have been limited over the past year due to the furlough scheme. And in the year ahead, employment should rise considerably. • Related to that, salary rises are expected to return to more familiar pre-pandemic rates, while businesses are becoming increasingly concerned by staff turnover and the availability of non-management skills. • Regulatory requirements and transport problems are also becoming more prominent challenges. • Both input and selling prices are expected to rise over the next 12 months, after being very muted during the pandemic. • Against a backdrop of rising demand, growth in capital investment spending should improve. Emerging capacity constraints will be a driving factor here. 28 connected

The full East of England report can be viewed at https://bit.ly/3gKaYb9 At the time of writing, the Chamber’s Quarterly Economic Survey (QES) for quarter three is live. Once results are collated we will share the results on the Chamber website and in the next issue of connected. The QES is the largest and longest-running business survey in the UK and is a powerful tool for representing the voice of business to Government. All responses, which remain completely anonymous, are used to form a picture of the local economic prospects as well as contributing to the regional analysis which is known to be held in high regard by the government, Bank of England and economic commentators.

Labour market statistics for August 2021 Suren Thiru, Head of Economics at the British Chambers of Commerce, commeted on the ONS Labour Market Statistics for August 2021. “The latest figures confirm that the UK jobs market is recovering strongly as the boost to demand from the easing of restrictions helped drive higher payroll employment in July. “Record vacancies confirm ongoing recruitment difficulties. Although the changes to self-isolation rules will help, with many firms facing a more deep-rooted squeeze on labour supply from the impact of Covid and Brexit, staff shortages may persistently weigh on economic activity. “Although labour demand is currently robust, with firm’s finances still recovering from Covid and skills mismatches likely to limit the extent to which those seeking jobs after furlough can move into available roles, unemployment may still drift somewhat higher in the near term. “Alongside rapid retraining opportunities, government should extend the Kickstart scheme into 2022 and expand it to enable older workers to gain new skills and experience. A more flexible immigration system is also needed to ensure that firms get access to the workers they need.”

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Cambridge Building Society donates another £5k to aid local homeless The Cambridge Building Society will again donate £5,000 to help tackle homelessness in Cambridge. The Society is giving £5,000 to Allia to fund the building of additional modular homes to provide accommodation for more homeless people to benefit from the opportunity to live independently. Allia is working in partnership with It Takes A City to design, build and install three more mobile homes as part of scheme of at least six units to get rough sleepers off the streets of Cambridge. Last year The Cambridge also donated £5,000 to help homeless charity, Jimmy’s Cambridge, kit out two of Allia’s pioneering modular homes – a vital new facility that ensures those who are homeless can live independent lives. The donation equipped and furnished the modular homes with essentials such as kitchen appliances and utensils, beds and sofas. “Our purpose is to support local communities and help provide access to homes and housing,” said The Cambridge’s Chief Commercial Officer, Carole Charter. “It can be difficult for some people to access affordable and safe housing in

Cambridge and our donations recognise the great work that Allia does in supporting them. We’re delighted to help fund these mods to provide the accommodation rough sleepers need to live independent lives.” The three new modular homes are currently being built in Cambridge by Allia’s fabrication partner, New Meaning Foundation, a charity which trains disadvantaged young people in modern methods of construction.

When completed they will be moved to sites contributed by the University of Cambridge and the City Council. Martin Clark, Allia Group Director of Impact, said: “I’m deeply grateful to The Cambridge for giving funds that help us launch these homes that make a real difference to people’s lives. “This donation helps bring our vision to life. We hope that eventually there will be more such innovative projects to provide enough housing for all who need it.”

Dale takes a career path to celebrity status Medicinal Chef, Sunday Times bestselling author, and Presenter, Dale Pinnock returned to Cambridge Regional College last month to film a feature for his morning slot with BBC Morning Live, more than 20 years after he attended the college as a student. During his visit, Dale enjoyed a campus tour and trip down memory lane as he reflected on being a student with CRC. “As a young adult, I realised that I had a passion for nutrition, and I needed to find a way of extending my education if I was going to have a successful career. I enrolled on an Access to Science course, and I have never looked back. I had a fantastic time at CRC, and I finally knew 30 connected

what I wanted to do. I started to plan my career by thinking several steps ahead the whole time.” Dale progressed from CRC to university where he completed two Bachelors’ and a Masters’ Degree before starting his own business; a nutrition school which is now operating as one of the largest online nutrition schools in the world with students from every continent. Dale has since gone on to forge a highly successful career in the industry as a best-selling author, and more recently on television as a co-host and nutritional expert on popular shows such as BBC Morning Live and Eat, Shop, Save.

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CAMBRIDGE & SOUTH CAMBS AREA

DOMINO PRINTING ENHANCES CUSTOMER SUPPORT WITH NEW VIRTUAL APPLICATIONS During the COVID-19 pandemic, Domino Printing introduced virtual product demo rooms, a laser sampling lab and an augmented reality support application – all providing accessible alternative options to face-to-face contact with customers worldwide. In the US, the Digital Printing team is maintaining its connection with customers by providing virtual product demonstrations of the latest digital printing solutions. These take place live via Microsoft Teams and are fully personalised, offering the customer an experience comparable to attending an in-person demonstration. Virtual product demonstrations are performed using the Domino Virtual Assistant, a combination of devices including main-view and hand-held cameras and a viewing screen that helps connect the presenter to the viewing audience and vice versa. Assistant can toggle between views, zoom in on objects, and provide personalised animations, pop-ups, and additional information at a customer’s request. The Coding & Marking team in France has developed a similar system for demonstrating industrial printing products via Microsoft Teams. The newly unveiled C&M Demo Room is equipped with specialist webcams, a wireless microphone, and a laptop and viewing screen, which allow the presenter to interact directly with the customer. At the Domino Laser Academy in Hamburg, Domino’s laser specialists scientifically analyse substrate samples to determine which of Domino’s extensive range of laser technologies is most suited to meet the customer’s specific requirements. Before COVID-19, customers would attend the labs for an overview of Domino’s laser portfolio and conduct the sample testing in person, together with the company’s laser experts. Now customers are connected to the Laser Academy via Microsoft Teams, where they can view the sample testing process in real-

time. A designated camera operative equipped with specialist audio-visual equipment takes the place of the customer to provide a live stream of the sample testing process. Sample test results are also displayed on-screen in real-time. Will Edwards, Director of Channels, Domino says: “The benefits of digitalisation have come to the forefront during COVID-19, with many companies embracing new technologies to keep things moving and Domino is no exception. “Many of our ongoing digitalisation projects were completed ahead of time to help continue supporting customers. The last few months have therefore provided insight into how these types of services can offer additional benefits to customers going forward.” In addition, Domino recently launched a new augmented reality support application, Domino Safeguard AR, which provides virtual customer support via a smartphone or tablet. It has been particularly useful in overcoming limitations to on-site visits by service engineers during the global lockdowns.

Guardtech recruit more Design team talent Guardtech Cleanrooms have bolstered their talented team with the addition of Design Engineer Elliott Pearce. The Haverhill firm made the move after demand for their turnkey construction services and CleanCube portable cleanrooms continued to escalate over the summer. Elliott, who earned a distinction for his HNC in Electrical and Electronic Engineering at West Suffolk College, is already right in the thick of it at Guardtech, developing his own initial designs, updating ongoing projects and even managing some builds himself. And he is finding life with the controlled environment kings and queens to be challenging, exciting and enriching.

“I’m enjoying the fast-paced buzz of the company,” he said. “It’s a place where knowledge grows in abundance as information booms between departments. Of course, it helps that I’ve got such a committed and driven team around me.” Guardtech’s Operations Director Conor Barwise added: “I’m delighted to welcome Elliott to the Guardtech family. He’s an intelligent, hard-working and diligent prospect, and I can see a really successful career ahead of him. “We’re busier than ever at the moment, with several construction projects under way and many more lined up, while the demand for our CleanCube portable cleanrooms and ISOPOD quick-assembly cleanrooms continues to soar.” connected 31

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Head start for young people thanks to Greater Anglia trainee programme Young people in East Anglia are getting their first taste of the world of work thanks to a Greater Anglia training programme.

part in the enrolment week and are continuing to support trainees during the work placements.”

The train operator has welcomed 10 young people currently out of mainstream education or employment onto its Customer Service Traineeship course which offers work experience placements for 16-24 year olds.

Trainees spend two weeks learning in the classroom followed by two weeks on a work placement at an allocated station where they can shadow customer service colleagues to gain experience of a variety of roles.

The eight-week programme combines an education and training programme and supports young people who are looking to develop their skills for apprenticeships, sustainable employment, and further learning.

At the end of the course successful trainees receive a Level 2 Certificate in Principles of Customer Service, a Level 2 Award in Employee Rights and Responsibilities and a Level 1 Certificate in Foundation Learning and Employability Skills.

It is one of Greater Anglia’s diversity and inclusion initiatives that helps provide young individuals with inspiration and insight towards roles in Greater Anglia and rail careers in general. Viktorija Novikova, Greater Anglia’s Talent & Development Projects Coordinator, said: “Over the last four years we have offered traineeship opportunities to young people who are currently out of mainstream education or employment. “We find that these types of courses can really help to motivate teenagers and young adults through practical work experience and they benefit from getting an insight into the typical tasks they will be expected to undertake in full-time employment. “We’re really pleased that against all odds and throughout three lockdowns, we were still able to welcome 10 young people into our 2021 programme and help them get a great start to their working lives. “Thank you to our partner, Central Training Group, and our brilliant customer service managers and supervisors who took

Meet Cambridge awarded special recognition for environmental achievements The official, free venue-finding service for Cambridge and the surrounding area is celebrating its team being given a Silver Award – and a Certificate of Recognition – for completing a wide range of tasks on its green agenda. Meet Cambridge secured the sustainability accolade in Cambridge University’s annual Green Impact Awards against the background of a challenging year in which all members began working remotely from home, rather than in an office environment. 32 connected

The change in location brought additional criteria to be met, including continuing to go paperless, timing showers at home, using natural cleaning products, focusing on wellbeing and encouraging engagement activities such as walking competitions. All of these were benchmarked to achieve the Silver Award, with the auditors giving Meet Cambridge one of only eight Certificates of Recognition as a commendation of additional actions undertaken. Leah Gibson, Deputy Manager at Meet Cambridge who led the initiative, said: “This last year has been challenging for everyone and with the move to work from home,

we needed to re-align our efforts in terms of prioritising sustainability. We devised a new set of criteria that we could all work towards individually and are delighted that our hard work has been recognised.” The auditors added: “We have seen excellent initiatives from the team, especially considering that the staff have moved permanently to working from home. Considerable behaviour change has been achieved which is absolutely fantastic. “In addition to the standard award, this year we would also like to present a Certificate of Recognition to mark the fact that the team has completed 10 or more additional actions from the Working From Home tab. Congratulations!”

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ELY AREA

King’s Ely secures reaccreditation King’s Ely is delighted to have achieved reaccreditation of the prestigious International School Award. The British Council’s International School Award is a badge of honour for schools that do ‘outstanding work in international education’, such as through links with partner schools overseas. King’s Ely first received the award, which lasts for three years, in 2012. Approving King’s Ely’s reaccreditation this month, a British Council spokesperson said: “All the sections of your Impact Evaluation, including the Impact and Ambassadorial sections, describe a school which is committed to embedding a global dimension into its curriculum and international work with its many partner schools abroad. Despite the challenges of Covid, King’s Ely has found creative and innovative ways in which to engage pupils in global work and projects, in school or at home, mainly through an increase in the use of various forms of technology. Good luck with your future plans, and congratulations on your success in achieving Reaccreditation of the International School Award in 2021.” Just one example of how the pandemic and its associated lockdown and travel restrictions have not stopped students and staff working with friends overseas is an Erasmus+ project called ‘The Village’. Last Autumn, King’s Ely secured funding from the

Photo credit: Martyn Fordham European Commission and British Council to deliver ‘The Village’ – a collaborative project involving King’s Ely students and pupils at two of its partner schools, IES Andrés Vandelvira in Albacete, Spain and College Chaloupe Saint-Leu in La Reunion, France. The two-year project will involve dozens of students from each school and the aim is for participants to explore the Sustainable Development Goals (SDGs) set by the United Nations through the creation of a unique virtual city, The Village, while developing cultural awareness and social interaction in order to create a real context to enhance their language skills.

In February, Year 9 students at King’s Ely who are involved in the project were meant to travel to Albacete to carry out their first mobility activities, but obviously that could not happen due to the current circumstances. Instead, all three schools organised and carried out a virtual mobility experience instead, using ‘Google Meet’ and ‘Breakout Rooms’ to communicate and work collaboratively. Once travel restrictions have been lifted, exchange trips will be planned for students and staff involved in The Village project, enabling participants to meet each other, work together and learn more about each other’s languages and cultures.

Ely rail station ‘turf wars’ Greater Anglia staff at Ely station are on a mission to delight passengers with flowers, holding a competition to see who can create the best display.

At the end of the month, passengers will be asked to vote on the best display with a trophy for the winners.

The ‘Ely Station Turf Wars’ competition has seen 12 members of staff allocated to six planters on the platforms and asked them to get creative with their planting schemes. Staff divided into teams of two and were asked to pick a planter and a packet of seeds to get them started. They then had to come up with a team name and commit to caring for the displays for at least five months to the end of the August, when the winners would be selected.

The competition was organised by Train Dispatcher, Jade Wilkinson, who said: “I came up with the idea back in March when the station was looking a bit sorry for itself just coming out of the winter months.

“So far everyone has done brilliantly and the platforms are looking so much more attractive and welcoming as a result. I hope that passengers will notice them and it will brighten their day.”

“I felt like it would be something fun for the staff to get involved with during the lockdown when things were very quiet at the station and would create a nice welcome for our customers when they could return. connected 33

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Acknowledging our community during Covid-19 Beacon Wealth Group show their respects to the local community by offering a peaceful place of reflection in St Neots Riverside Park. To celebrate the local community’s unity, to say thank you and show their support to those affected during these unprecedented times, Beacon Wealth Group announced back in January that they were going to arrange to place a special bench in St Neots Riverside. Following this announcement Beacon Wealth Group asked the public to choose the design of the bench via a public pole on social media. The winning design won with 67 per cent of the vote. Following the success of Beacon’s public vote the Council decided to order more of

these benches and have started situating them around Priory Park and St Neots Riverside Park. Molly Ward, Open Spaces Officer, said: “We really liked Beacon’s idea of being able to provide the public a special place to rest and reflect after this past year and a half, and decided to continue this throughout our local parks. We love that the local community have themselves chosen the design and are enjoying watching them being out in the open spaces using them.” Tony Larkins, Beacons Managing Director, said: “The pandemic has been hard on everyone, in many different ways, and if this can bring a little bit of light to a dark situation then it will have been worth it.”

The bench features a blue butterfly with a special plaque which reads ‘This bench has been placed here by Beacon Wealth Group to symbolise the strength in our community during the Covid-19 pandemic’.

Multi-million-pound Construction Hub nears completion A major new development funded by Cambridgeshire & Peterborough Combined Authority sees a state-of-the-art Construction Hub at the Cambridge Regional College Huntingdon Campus. The Hub is designed to support construction skills development in the region to support the growing job market in the sector. Mayor of Cambridgeshire & Peterborough, Dr Nik Johnson, said: “Construction is a big industry for Cambridgeshire and Peterborough, employing a lot of people. But the potential for this sector is so much greater, with firms finding it a real struggle to find enough people with the right skills. “This Construction Hub will help young people as well as adults looking to upskill to find great careers offering good pay, and where demand is high. “As Mayor I’m also tasked with accelerating and unlocking the delivery of new housing, and I want as many of those homes as possible to be

built by local firms, employing locally trained, highly skilled people.” Cambridge Regional College is the largest provider of construction training in the region and the new Huntingdon campus development is set to address high levels of skills shortages, in occupational areas including construction, electrical, brickwork and carpentry – all of which will be catered for in the new facility. The Hub will see a further 180 people trained each year, including school leavers, adults, and apprentices. This facility will also see the creation of nine direct employment opportunities at Cambridge Regional College. Principal Mark Robertson said: “We are delighted that the new training facilities at our Huntingdon campus will provide industry standard training for many more people to develop the skills they need for good jobs in the construction industry. With the construction sector booming in the region, this is the perfect time for students to gain the skills that will give them great employment opportunities.” The development is being project managed by Fusion Project Management, with Noble House as the main contractor, both of whom have worked flexibly with the College to accommodate student needs whilst undertaking the work. The final stages of the project are set for completion in September 2021 and will already be welcoming an increased number of students starting in the 21/22 academic year through the increased capacity it provides.

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New Podcast Making Waves A St Ives-based company has successfully launched its first ever podcast and a big recruitment drive to find new guests is underway. CBS Group have produced CBS Sounds, a monthly broadcast series, which explores a wide range topics including business, construction, cleaning, removals and waste disposal. The most recent episode went live last month with guest Ellis Ranger talking about how he joined the company under the government’s Kickstart scheme. And the production team working on the wide-ranging podcast is on the lookout for participants from local businesses and beyond. If you’d like to take part in the series, presented by Daniel Baker, email daniel@cbs-group.org. All episodes are available on Podbean, Spotify, Apple Podcasts and the CBS Group website.

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HUNTINGDONSHIRE AREA Glebe Farm releases best in class CO2 emission figures for its British made oat drink litre of PureOaty oat drink produced, lower than any other oat drink currently reporting comparable figures in the UK.

Glebe Farm, a British oat milling business is proud to reveal best-in-class carbon emission figures for their UK produced Oat Drink. The new report, which was commissioned through independent consultancy NFU Energy, examines the carbon dioxide footprint of Glebe Farm’s oat drink from initial cultivation up to the point of distribution. It found that just 0.29kg of CO2 equivalent is emitted on average per

Glebe Farm is the pioneer of gluten free oats and home to Britain’s first production plant for making oat drink from scratch in the UK. Run by brother and sister team Philip and Rebecca Rayner on the family farm in Cambridgeshire, the UK-based facility allows the business to bring high quality, plantbased milk using British core ingredients to the UK market. Sustainability and the environment are at the heart of Glebe Farm’s family business. Not only are all of its oats grown locally but the milk is also produced on site, with solar panels and biomass generators producing power for the production facility. Owner and MD Philip Rayner comments: “As food growers and manufacturers, we recognise our responsibility to minimise the

environmental impact of our operations, and this report highlights the unique benefits our British Farm can offer to the growing UK plant-based drinks market. “As we grow and mill our own oats locally, Glebe Farm keeps food miles to an absolute minimum. What’s more, our control over the oat supply means we can make use of byproducts such as the inedible oat chaff for powering production facilities. This means less waste and greater efficiency in these areas than other oat milk manufacturer could achieve. “As farmers we care deeply about the environmental burden of food production because we experience first-hand the changing weather patterns over the years. By growing, milling and ‘milking’ our own oats right here in the UK, Glebe Farm can offer an oat drink with lower CO2 emissions than any of its competitors.”

Henkel invests in material science focused fund in China Henkel Adhesive Technologies further strengthens its corporate venture capital activities by investing in the third fund of Richland Capital (Richland Capital Fund III), Beijing, China. Richland Capital is a leading investment firm for emerging technology in China, focusing on investments in advanced materials, high-end manufacturing equipment and digital technologies as well as digital business models. As limited partner of the fund Henkel will strengthen its access to the fast-growing start-up-scene in China which has become a global hotspot for material science in recent years. Henkel will get access to an exceptional annual deal flow of more than 1,000 start-ups with strong deal sourcing capabilities providing innovative technologies with a strong focus on advanced materials and closely related digital business models. “China without a doubt is not only a key market for our Adhesive Technologies business but is also a global hub for disruptive innovations and new business models in material science,” explains Paolo Bavaj, Head of Corporate Venturing, Adhesive Technologies. “We are convinced that Richland Capital is the best partner to strengthen our access and to provide attractive business opportunities for us. The management team brings a strong financial expertise, a broad network of start-ups and longstanding experiences in business development in large corporates. Thus, we see an excellent overlap between Henkel’s ambitions and Richland Capital´s capabilities.”

and specialty materials. Richland Capital is very excited to have Henkel join Richland’s Venture Capital Fund III that is dedicated to investing in China’s emerging technology sector with a particular emphasis in advanced materials. Through the partnership with Henkel, Richland can better help Chinese start-ups accelerate their growth by leveraging Henkel’s innovative capabilities and global supply chain. On the other hand, Richland can support Henkel to build collaborative partnership with local innovative startups and to identify new growth opportunities in the region,” says Dr. Zhebo Ding, Managing Partner of Richland Capital. Over the past years Henkel Adhesive Technologies has already committed to invest through a couple of advanced material focused venture capital funds globally. As a limited partner of these funds, the company has access to an annual deal flow of more than 3,000 start-ups per year with a regional focus on North America, Europe, Israel and China.

“Henkel is a global-leading technology company with a long history of excellence in adhesives, sealants, functional coatings connected 35

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Anglia Stairlifts under new management Peterborough based Anglia Stairlifts has recently been taken over by a new management team. Under the new management structure, which is being led by Steve Wilson, there are already exciting new developments in the pipeline as Steve explains: “I am delighted to be heading up the new management team here at Anglia Stairlifts. As part of the restructuring programme and our commitment to the people of Peterborough and the surrounding area, we have already put plans in place to replace the existing van fleet with eco models. We want Anglia Stairlifts to truly be part of the local community and as part of this, we are currently looking to recruit office staff and stairlift engineers and we are hoping that these will be locally based individuals. “We are also going to be looking to support local charitable organisations in the coming months. Anglia Stairlifts has a strong name in the Peterborough area and it is our goal to take this to the next level with the support of our manufacturers, several of whom recently attended an open day at our Head office on Eagle Business Park, Yaxley.” Anglia Stairlifts offers installation, servicing and repairs of all leading stairlift and homelift brands along with a loan scheme.

Business Support at Metro Bank Metro Bank’s local director Steve Stafford introduces his team dedicated to supporting local businesses through the pandemic and beyond. 29 September will be a red letter day for Peterborough’s Metro Bank store as we celebrate our fourth anniversary. Opened in 2017, the Bank has become integral to the local business community forging strong relationships with over a thousand businesses of all sizes across greater Peterborough. We have a dedicated team - comprising our commercial banking manager, Evelyn Grieves and local business managers, Charlie Hanson and James Zimmer Smith - to support this growth and ensure all our business customers have a dedicated local bank manager. Our team ensured we could help, support and signpost our customers throughout the pandemic. We continue to provide Government backed loans with the recent introduction of the Recovery Loan Scheme which will help impacted businesses to grow and invest as they return back to business as usual. The vast majority of our customers have proved to be remarkably resilient and indeed, the levels of growth we are seeing are really encouraging and a real boom for the whole community as they are creating employment opportunities. We look forward to re-introducing our successful networking events this Autumn and also welcoming back the Chamber as we host their Informal Networking events again.

Ness M Care Foundation re-starts social interaction A charity dedicated to tackling the epidemic of social isolation and loneliness has helped a Peterborough resident to attend their first event with other people - a coffee morning - in nearly two years. Having been house-bound before Covid-19, Christine was able to access professional therapy, as well as assistance with grocery shopping through Ness M Care Foundation (NMF) during the height of the pandemic. In August NMF were able to restart their Ubuntu Coffee Mornings encouraging beneficiaries, like Christine, to build lasting friendships with people in similar situations over a cup of coffee, a slice of cake, and some table games. 36 connected

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Employees celebrate 10th Anniversary Two key members of the team at translation services firm PAB Languages are celebrating a professional milestone. Chief Finance Officer Monika Przybyszewska and Business Development Manager Lelde Plesa are both marking 10 years with PAB this summer. Monika is responsible for all the financial global operations, strategic planning, and presentation of reports to support the current and future growth of PAB Languages. Lelde is responsible for elevating the PAB Languages brand and identifying how the company can add value and benefit society. Iwona Lebiedowicz CEO at PAB Group said: “Having employees’ dedication in the company for 10 years and more is just wonderful. A huge success like this is the result of shared principles, effective communication, trust, respect, and genuine teamwork. I would like to thank Lelde and Monika who have helped to make PAB Group what it is today.”

Lawyer turns lecturer for a day A Partner in leading regional law firm Roythornes turned lecturer for the day recently as she gave apprentices studying for a career in the food sector an insight into the practical issues relating to Food Regulation. The session featured Hannah Leese, Partner and head of Roythornes Food regulatory team talking to a group of students at Lincoln University National Centre for Food Manufacturing about her experience of helping food businesses tackle regulatory issues. Speaking about the session, Albany Ward, Lecturer in Food Manufacturing at the University said: “It was an incredibly interesting session and so useful for our students to hear how what they are learning feeds into practical issues on the factory floor. Hannah’s case studies brought their learning into perspective and we’re very grateful to her for giving up her time.”

Hannah said: “I was delighted to run the session. The University is developing the food sectors’ leaders of the future, and as a firm so heavily involved in the sector ourselves, we felt it was a natural fit. The National Centre for Food Manufacturing is a great example of an educational body that understands business and engages with them in a positive way.” After the success of the event, the University and Roythornes are already busy planning further sessions with their food sector experts.

Streets Leaps into Top Ten Digital Firms Streets Chartered Accountants and marketing experts Distract are celebrating after bursting into the top ten UK accountancy firms for marketing, brand and digital intelligence.

Monika Przybyszewska

PETERBOROUGH AREA

Working together since 2019, Streets and Distract have collaborated on a host of digital projects, including the launch of an innovative business podcast - the Streets Sessions, rebranding of messaging and use of video to promote the firm’s services as well as personal branding for partners and staff and digital event hosting to provide clear messaging. Commenting on the new placement, Streets Marketing Partner, James Pinchbeck, says: “The latest Living Ratings of the UK’s top 50 accountancy firms, from Living Group, sees us climb to number eight for marketing, brand and digital intelligence.

new and imaginative marketing techniques and our understanding of the sector in which we operate. It is a real achievement given the size of our team and the strong competition faced from amongst those in the top 10 which includes the Big Four firms and in total six out of the largest firms in the country. Streets as a firm of chartered accountants is currently ranked 36th in the top 50 UK accountancy practices. “Working with Distract as a marketing and digital partner has meant we have been able to kickstart projects that have shown just how innovative, creative and forwardthinking we can be as a mid-tier and multi-regional firm.”

“This widely-respected survey recognises the work of professional firms in terms of effective, innovative and engaging branding and marketing communications. Being listed in the top 10 of the top 50 reflects our commitment to embracing

Lelde Plesa connected 37

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STAMFORD AREA

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Buckles Solicitors unveils new Partners and Immigration service offer Buckles Solicitors has recruited two new Partners to the firm and added another legal specialism to its service offer in the process. The arrival of Kate Hollyer broadens Buckles’ offer to include Immigration for both businesses and individuals with plans to develop the service as a stand-alone department. Meanwhile, Sarah Rushton’s appointment continues the expansion of the firm’s London office. Sarah’s specialism in employment law particularly in relation to issues arising from insolvency and distressed businesses also dovetails neatly with the work of Buckles’ recently established Restructuring, Turnaround and Insolvency team. Buckles’ Chief Executive Duncan Jackson said: “Despite the challenges presented by the events of the last 18 months, we have remained focused on our longterm strategic objectives and the need to continue to grow and evolve our service offer if we are to continue to thrive. Kate and

Sarah will play significant roles in enabling us to do this and we are delighted to have them join us.” Based at the firm’s Stamford and London offices, Kate’s expertise covers the full spectrum of UK immigration and nationality law, including family, work and study categories under the Points-based system, residence rights for European nationals and their family members, routes to indefinite leave to remain in the UK and applications for British citizenship. Sarah practices in Employment and Partnership law. On the contentious side, her work has included restrictive covenant injunctions, bonus disputes and very high value discrimination claims, as well as day to day employment tribunal matters and contract disputes. On the non-contentious side, Sarah gives practical commercial advice to clients on a full range of employment law matters, including restructuring and redundancies.

Kate Hollyer

Sarah Rushton

Duncan & Toplis named a finalist The shortlist puts Duncan & Toplis ahead of some of the largest accountancy groups in the country and it is the only Midlands-based company to appear as a finalist in the Large Firm category. For over a decade, the Accounting Excellence awards have recognised the most innovative, ambitious and successful accounting firms, individuals and vendors within the UK. Accountancy and business adviser, Duncan & Toplis has been named a finalist for one of the biggest awards in the accounting profession.

With a record number of entries this year, the awards recognise those who demonstrate exceptional client service, technological innovations and support for pandemic-hit businesses.

The company, which supports more than 12,000 businesses and individuals, has been shortlisted for the Large Firm of the Year award in the 2021 Accounting Excellence Awards.

Ian Phillips, Deputy Managing Director of Duncan & Toplis said: “Since the start of the pandemic, we have made a concerted effort to help every one of our clients through the

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many challenges they’ve faced. Our team has embraced remote working practices and worked hard to deliver outstanding service to our clients at a critical time for so many businesses. We’ve given free guidance to the wider business community in our area, helped businesses access millions of pounds in financial support and given them the advice they’ve needed to adapt and to survive what the pandemic has thrown at them. “I couldn’t be more proud of the Duncan & Toplis team and it’s a real honour to see us recognised as one of the best accounting companies in the country.” The 2021 Accounting Excellence Awards will return to The Brewery in London for an in-person award ceremony on 21 October.

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DO YOU HAVE ENOUGH ON YOUR PLATE RUNNING A BUSINESS? A SMART METER COULD HELP Running your very own restaurant, coffee shop or bar might be a dream, but you are up against huge competition, and it can be tough out there. For survival and success, you may want to consider the following: • Find your niche: small independents can compete with the big chains – but you need to find your USP. How are you different? • Location is key: aim for areas of high footfall with few competing businesses nearby • Build the right team: you need to find great staff who c an deliver outstanding customer service – you can’t do it on your own • Pick your suppliers carefully: your customers will only turn into regulars if you’re offering quality food and drink • And finally, don’t forget your bottom line: you also need keep an eye on regular outgoings such as your energy bills Energy is a key expense for small catering businesses which makes it a crucial area for these businesses to save money and take control of their finances. Smart meters could give businesses additional visibility over energy use and costs to make it easier to identify where changes and savings can be made. In addition, sustainability is a key focus for many businesses across Great Britain – the smart meter rollout is predicted to reduce CO2 emissions by an estimated 34.4m tonnes – so by getting smart meters

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installed in your business you’re helping achieve this, making your business that bit more sustainable.

Your smart meter works as hard as you do Running an independent coffee shop, bar or restaurant is a round-theclock job and supplying your energy readings is often not a top priority. Smart meters send your gas and electricity readings directly to your energy supplier, saving you time to focus on other jobs. Firms with 10 employees or less could be eligible and installations can be arranged at a convenient time to ensure minimal interruption to your business and your clients. To find out more please click here https://bit.ly/3gUVb9Y Contact your energy supplier or broker today and see if you are eligible.

KEEP CONNECTED #ChamberNetwork

CHAMBER MEMBERS SAVE 50% ON ADVERTISING RATES The official magazine for Cambridgeshire Chambers of Commerce members puts you in touch with people you want to do business with. Content includes expert opinions, local business success stories, Chamber events and features key strands of Chamber membership – Connect, Export, Inform, Promote, Protect and Transform. Our new rates are affordable for everyone. CHAMBER RATE Quarter page £50.00 Half page £100.00 Full page £200.00 Back page £300.00 Inside front £300.00

NON-CHAMBER RATE Quarter page £100.00 Half page £200.00 Full page £400.00 Back page £600.00 Inside front £600.00

All prices are plus VAT Save 10% when you book 3 or more editions. To place an advert please contact Sadie Parr: s.parr@cambscci.co.uk

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Do you know everything that is included in your Chamber membership? You have access to a wide range of benefits and opportunities that enable you to promote your company and generate new business. Get in touch today and arrange for someone in the membership team to give you an overview of the benefits available to everyone within your company

CONNECT

TRANSFORM

PROMOTE

M B E RS

EXPORT

PROTECT

INFORM

CALL THE MEMBERSHIP TEAM ON 01223 237414 Page 42 Membership advert.indd 1

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GROWTH COACHING: WHAT THE POINT?

Nurturing the growth champions of Cambridgeshire & Peterborough

WHAT IS GROWTH COACHING ALL ABOUT?

For us, growth coaching is about supporting the existing growth businesses and those with real scaling potential in Cambridgeshire and Peterborough. It’s about providing wraparound strategic business support to help accelerate their growth or fuel their potential, through 1-to-1 consultancy, peer learning, mentorship, expert masterclasses and courses, and much-needed grant funding. And to deliver that with people who have been there, got the T-shirt, and understand all the challenges that business leaders face.

BUT WHAT’S THE POINT?

Well, growth is both coveted but very difficult to achieve - only about five per cent of the 5.8 million SMEs in the UK employ more than nine people. And managing periods of rapid growth, especially if they arrive at key tipping points of the journey or if you’re not prepared fully, can sink the business. Added to that, many businesses are currently contending with volatile markets, heightened competition, skills shortages, the impact of Brexit and Covid, plus their people, processes and operations that need to be readied for scaling up. They’ve got where they are by making a lot of the right calls and have likely been driven by a passion for building their business into something extraordinary. But now they’ve reached a critical tipping point - or maybe have just got a bit stuck, or don’t know how to execute on a growth opportunity. So, for our ambitious companies in the region, here’s three ways that growth coaching can help avoid dealing with all these complexities, avoid the major pitfalls, and help them, get to the next stage on their growth journey. 1. Invest in growth tools and services (and let us part fund it) Is there a need for machinery and equipment, hardware and software, better trained people, strategic business and financial planning, more effective marketing and sales, leadership development or mentoring to help expedite growth and scale more effectively? If a business doesn’t know what’s holding it back, we can support them to identify these critical tools and requirements. But our Growth Coaching team goes two steps further. We can connect them with some of those expert service providers AND offer the opportunity to get ‘free money’ through 50 per cent grant funding - making those services much more affordable. 2. Deliver results faster Our growth coaching team are entrepreneurs and business leaders who have done it for themselves, and bring a wealth of understanding and growth expertise, and respect – business owners know their business better than anyone - and we

know how to manage growth. Not only have we been through it ourselves, we’ve helped over 23,000 ambitious companies across the UK. Whatever the challenges, opportunities and solutions, they will be specific to each business. That’s why we start with a 1-to-1 business review with our clients. We’ll get into the detail and really understand the specific pain points and challenges that keep business owners awake at night. That way, growth coaching is 100 per cent focused on getting results – and faster. 3. Cover blind spots Business owners have to remember that despite how much energy and resources are sucked into scaling businesses, and regardless of how pressured and stressed they may feel in the day-to-day - they cannot be fully effective leaders without investing time in their development. For the boss, it’s all on their shoulders. But success in getting the business to where it is now may have led to a bit of complacency, or being blind to exploring more effective ways of doing things, or even a struggle to let go and delegate. So, whether it be through expert masterclasses, an independent pair of fresh eyes, or joining a peer network group, growth coaching can help shine the light into any blind spots as the business continues to grow.

SO…. WHAT DO YOU THINK? IS YOUR BUSINESS READY TO FLY HIGHER?

If you’re ready to take the next step now, complete our short online diagnostic: www.growthworkscoaching.uk/get-started If you’ve got more questions, just visit www.growthworkscoaching.uk or arrange a chat with one our Growth Advisors who will happily guide you through next steps - https://bit.ly/2USHJet

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chamber

TRAINING

Understanding Exporting

Tuesday 5 October This course covers all the basic key areas around exporting and will explain the requirements for documentation, plus an overview of country of origin and incoterms.

Understanding Importing

Wednesday 13 October This course covers all the basic key areas around importing and will explain the requirements for documentation, plus an overview of country of origin and incoterms.

Customs Procedures and Documentation

Tuesday 26 October It is vitally important that importers and exporters understand the information required to be submitted, fines and inspections are things that no company wants to endure. This sessions looks at the procedures required to deal with customs.

Incoterms 2020

Tuesday 2 November It is essential that businesses understand Incoterms® as their use is vital for the successful movement of goods between customers and suppliers around the world. This session will explain Incoterms® and their importance in international trade contracts. 44 connected

The Chamber runs a rolling programme of training courses that culminate in the nationally-recognised Foundation Award in International Trade. Our regular training courses provide the knowledge to assist with your international trade activities. Currently, all courses will take place online via Zoom.

Step by Step Understanding a Customs Declaration

Tuesday 9 November The training course will highlight what you need to know to complete customs declarations accurately and efficiently for both the import and export of goods, including taking you through step-bystep guidance on completing the SAD C88 form.

Letters of Credit

Tuesday 23 November This workshop covers the five main types of payment for exports, from advance payment to open account, including Sight Documentary Collection, Term Documentary Collection and Documentary Letters of Credit. It includes the use of Bills of Exchange with and without documents. You will gain a better understanding of how important it is to get it right first time avoiding delayed payment of goods exported.

Inward and Outward Processing

Tuesday 7 December The course will cover special procedures and the benefits of using IP and OP in your compliance. We will look at the impact of the EU Union Customs Code (UCC) on the application, the requirement for duty

guarantees and administrative processes involved in managing IP. As well as reviewing the IP application form and the C99/ C&E812 suspension returns, we will also look at what internal processes are required.

Understanding Rules of Origin

Tuesday 14 December This course will explain all aspects of the Rules of Origin and Trade agreements and how to understand and comply with them to help companies be more competitive in export markets. Rules of Origin are the major factor in FTA agreements and we will learn how this is calculated and the benefits of having UK Origin. Full course details are available on our website www. cambridgeshirechamber.co.uk/ training All our training courses run from 10.00am-2.30pm. Cost per course: £280.00 (plus VAT) Chamber members, £375.00 (plus VAT) non-Chamber members. To register please visit our website, email s.parr@cambscci.co.uk or telephone 01223 237414.

Business photo created by rawpixel.com - www.freepik.com

Many Chamber events are still being held online but we are working on a programme of face-to-face events to get our members connected again. Please see our website for the most up-to-date event listing.

Informal Networking Evenings Our popular informal networking evenings attract businesses of all sizes from a wide range of industry sectors and, most importantly, they’re free to attend. Take this opportunity to mingle with new business contacts, share knowledge and skills with like-minded professionals and catch up with familiar acquaintances. Register your place via the Chamber website. Monday 11 October – Poets House, Ely Wednesday 13 October – Brampton Park Golf Club, Huntingdon Thursday 14 October – Burghley House - Orangery & Rose Garden Wednesday 20 October – Metro Bank, Peterborough Thursday 21 October – Cambridge Science Centre

chamber

EVENTS

MENTAL HEALTH IN THE WORKPLACE

We’re delighted to be working with ABC Life Support to bring you two events – an awareness webinar and a one-day Mental Health First Aid course.

MENTAL HEALTH FIRST AID WEBINAR

Thursday 30 September, 1.00-2.00pm Held via zoom Whatever the size of your business, the past 18 months have been challenging, not just commercially but personally too. As we slowly return to a new normal, this webinar is an introduction to how Mental Health First Aid can help you look after yourself and those around you. Danielle Bridge, CEO and Founder at ABC Life Support CIC, with speak about the benefits of Mental Health First Aid for you, your team and your business. Register here at: https://afx.one/407431b6

MENTAL HEALTH FIRST AID ONE-DAY COURSE

NETWALKING In association with Living Sport, these events attract businesses of all sizes from a wide range of industry sectors and most importantly, they are free to attend.  Wednesday 20 October: Netwalking in Cambridge Our walk will start and finish at Metro Bank and be a circular route around central Cambridge. Wednesday 1 December: Netwalking in Peterborough City walk to see the festive lights. Starting venue TBC Wednesday 8 December: Netwalking in Cambridge Our walk will start and finish at Metro Bank and be a circular route around central Cambridge. Please register your place via the Chamber website.

Tuesday 12 October, 9.00am-5.00pm Chamber office, Clifford House, 2 Station Yard, Oakington, Cambridge, CB24 3AH As a business owner, managing a team can take most of your time. In the midst of a pandemic, developing your links with clients and building your business, would you know how to spot the signs that one off your staff is struggling with their mental health? Mental Health First Aid (MHFA) is an internationally recognised training course which teaches people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. MHFA will not teach you to be a therapist, but just like physical first aid, it will teach you to listen, reassure and respond, even in a crisis. Cost: £170.00 (plus VAT) Chamber members, £195.00 (plus VAT) non-Chamber members Please register via the Chamber website or email Zoe at: z.mccabebrennan@cambscci.co.uk

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chamber

EVENTS

MEET MEMBERS FROM NEIGHBOURING CHAMBERS MEET THE NEIGHBOURS

Thursday 11 November, 10.00–11.30am This networking session is designed to forge new business relationships across county boundaries and maximise your opportunity to build your network. Held via zoom, this sessions will allow you to meet members from East Midlands Chamber of Commerce covering Derbyshire, Nottinghamshire and Leicestershire. Open to Chamber members only; please register your place via the Chamber website.

Friday 24 September, 9.00am-5.00pm St Neots Market Square, Brook House & The Priory Centre

The Power of Community in Business We’re taking over the Market Square to connect local businesses with each other and potential new clients, provide a unique platform to showcase products and services, celebrate success and strength, and support business recovery beyond Covid. We have a programme of valuable business advice, panel discussions and inspirational keynote speakers taking place throughout the day in the Priory Centre and at Brook House.

Register to attend our keynote speeches, panel discussions and business advice seminars at www.cambridgeshirechamber.co.uk/st-neots-showcase Half Page St Neots Business Showcase.indd 1

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To speak with a member of the Chamber team regarding events and training, please contact Zoe McCabe Brennan, Events Co-ordinator, on 01223 237414 or email z.mccabebrennan@cambscci.co.uk 46 connected

SAVE THE DATE Christmas Lunch

Friday 10 December 12.00-3.00pm St John’s College, Cambridge

www.cambridgeshirechamber.co.uk Background photo created by kjpargeter - www.freepik.com

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connected Issue 91

Articles inside

Chamber events

Chamber training

Stamford area news

Growth Works

Ely & East Cambs area news

Transform

Cambridge & South Cambs area news

Connect

Guest article

Charity News

Global update

Protect

Marketing Insight

HR update

Ask the Expert

Charity of the Year

Chief Executive’s comment