7(h) Demand for Televisions in India in a year

Given the pandemic situation, a Travel company BPO wants to start work from home. What all factors to be included for such situation Just to clarify how many places this company is operating in India and abroad. Let’s say they give support to people in USA and operates from Hyderabad, Bangalore and New Delhi in India. Abroad they also have presence in Korea, setup of BPO is same. Considering the situation like India, when the whole country went into lockdown at one go. We have to transfer all the calls to Korea for a few days, not only that we also have to setup a chatbot on the website. More details about chatbot. So, chatbots are the bots used on a website as an instant messenger and solve basics question which are pre-set. In this situation since it’s a travel company, in the initial days the calls would be mostly about the cancellations, so if we setup a bot with such message on website, it will reduce the traffic on the call centre. This will help us to handle calls and make India office to function for work from home by then

Not only that the other solution can be being proactive, before customer reaches us we can send them a mail about the cancellation details and steps to follow, so they do not reach to call centre with basic queries. Make sense, what if India closes one by one, like Bangalore first then Delhi. This situation would be much better, lets assume Bangalore went for lockdown 15 days prior than Delhi. Then these 15 days the call can be transferred to Delhi and Hyderabad centre and Bangalore work from home infrastructure can be prepared by then. Same bots and email can also help to reduce the traffic on call centres. Once Bangalore work from home setup is done that centre can handle the pressure when Delhi goes under lockdown and infrastructure is being built