Tripadvisor - Detailed survey guide and audit requirements by Considerate Hoteliers

Detailed survey guide and audit requirements

Detailed Question Guide

TABLE OF CONTENTS Filter Questions Required Questions Energy Questions Water Purchasing Waste Site Education & Innovation

Detailed survey guide and audit requirements

Detailed Question Guide

Filter Questions Explanation of filter questions

The filter questions are used to customize the application form to reflect your property’s features. If you select “no” to a filter question, the questions that are not relevant to your property will be removed from the application form. For example, if your property does not have a pool, you will not be asked about pool covers or pool water heating equipment. Your final score will reflect the percentage of green practices you do out of the possible pool of relevant practices.

F1. Do you have an on-site kitchen, with appliances for the preparation and/or storage of food?

Select yes if your property has an on-site kitchen which serves meals, snacks, and/or beverages. If your property does not have this feature, selecting no will remove all food and beverage related questions from the application form (questions E.2, P.1, and Ws.6), and you will only be asked relevant questions.

F2. Do you have an outdoor or indoor pool or hot tub? (excludes hot tubs/ spas in rooms)

Select yes if your property has any indoor or outdoor pools or hot tubs. If your property does not have these features, selecting no will remove all pool and hot tub related questions from the application form (questions E.5 and E.6), and you will only be asked relevant questions.

F3. Do you have landscaping, such as gardens, and/or a green (vegetated) roof?

Select yes if your property has any landscaping on-site. This includes gardens, yards, grassy areas, and green roofing. If your property does not have this feature, selecting no will remove all landscaping related questions from the application form (questions W.4, S.2, and S.5), and you will only be asked relevant questions.

Detailed survey guide and audit requirements

Detailed Question Guide

Required Questions: The activities must be in place for a property to qualify for the TripAdvisor GreenLeaders program.

R1A. Do you track energy on a regular (at least quarterly) basis?

Energy tracking involves measuring and recording property energy use from all fuel sources (e.g. electricity, natural gas). Tracking helps identify the main uses of energy, record progress over time, and identify areas for improvements. The following information should be measured and documented within the energy tracking system. 1. The source(s) of energy used in the building (e.g., electricity, natural gas). This is important because each fuel source has a different environmental impact. Check with your local utility to find out the fuel source for your electricity. 2. The amount of energy used from each source (e.g. kWh of electricity). 3. Time period (e.g., June 1- June 30, 2012). Note that this is a required practice to qualify for the TripAdvisor GreenLeaders Programs

R1B. Which energy tracking system do you use?

Tracking tool options: • ENERGY STAR Portfolio Manager is a free tracking tool which uses industry specific data to provide a building performance score based on energy and building information. A score of 75 or higher may qualify for the ENERGY STAR label. For detailed information about ENERGY STAR Portfolio Manager, please click here. • Internal tracking systems can range from an Excel spreadsheet used to log energy usage data over time to a corporate, in-house tracking program. • Other tracking systems are also available. Select which tracking tool your property uses. Note that you can select more than one option. If audited, you may be asked to provide: • If ENERGY STAR Portfolio Manger is selected: A copy of ENERGY STAR’s Statement of Energy Performance (SEP) report. • If internal or other tracking tools is selected: Summary of energy consumption showing the last 12 months of continuous energy usage data for the building including all fuel uses (electricity, gas, oil, etc.). If there are multiple buildings, the summary should include total energy consumption for all buildings.

Detailed survey guide and audit requirements

Detailed Question Guide

R1C. What is your ENERGY STAR Portfolio Manager Score?

If you use ENERGY STAR Portfolio manager, you can choose to submit your ENERGY STAR Portfolio Manager score. This is a voluntary question, for research purposes (no points awarded). The data will only be used in anonymous, aggregated research and will not be reported on TripAdvisor.com.

R2. Do you have a towel reuse plan in place, which includes housekeeper training, and periodic checks?

A towel reuse policy changes guest towels only upon request or every few days, rather than every day. This saves significant amounts of energy and water, uses fewer chemicals, and results in lower greenhouse gas emissions. An effective towel reuse plan should include the following: 1. Clear communication to ensure that guests are aware of the option to reuse their towel. 2. Housekeeping training when staff are initially hired, and then periodically. 3. Regular checks to ensure that housekeeping staff are following the policy. Note that this is a required practice to qualify for the TripAdvisor GreenLeaders program. If audited, you may be asked to provide: â&#x20AC;˘ A copy of housekeeping training documents explaining how towel re-use policy is implemented; photograph of the signage used to communicate the towel-reuse policy in guestrooms.

Detailed survey guide and audit requirements

R3. Do you have a linen reuse plan in place, which includes housekeeper training, and periodic checks?

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A linen reuse policy changes guest towels only upon request or every few days, rather than every day. This saves significant amounts of energy and water, uses fewer chemicals, and results in lower greenhouse gas emissions. An effective towel reuse plan should also cover the following: 1. Clear communication to ensure that guests are aware of the option to reuse their linens. 2. Housekeeping training when staff are initially hired and then periodically. 3. Regular checks to ensure that housekeeping staff are following the policy. Note that this is a required practice to qualify for the TripAdvisor GreenLeaders program. If audited, you may be asked to provide: • A copy of housekeeping training documents explaining how linen re-use policy is implemented; photograph of the signage used to communicate the linen-reuse policy in guestrooms.

R4A. Do you have a recycling plan in place which recycles at least two type of waste, and includes staff training, and periodic checks?

Most municipalities and waste haulers offer recycling for glass, some or all plastics, paper, cardboard, and metals. Recycling reduces the amount of waste entering landfills or being incinerated, and reduces the amount of resources being used to produce new materials. To find out which plastic products can be recycled in your area, check the plastic type symbol, usually found on the bottom of the packaging, and check with your local provider which types can be recycled. Plastic types 1 (PET) and 2 (HDPE) are the most commonly recycled across the United States.

If recycling is not available in your geographic area, please select “recycling is not available in my area”, and you will be given an exception from meeting this requirement. Note that this is a required practice to qualify for the TripAdvisor GreenLeaders program.

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R4B. Please specify which materials you regularly recycle.

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• Paper • Glass • Metal • Plastic • Cardboard

R4C. Where is your recycling sorted (separated from trash)?

Hotels can sort recyclable from non-recyclable waste in several ways. The most common ways are: • Placing recycling bins in each of the guest rooms and other front of house areas, allowing guests to sort their trash directly. • Sorting the recycling by staff on housekeeping carts. • Sorting the recycling back of the house before it is brought to a recycling center. • Having the recycling sorted off-site by the waste hauler. Selecting any of these options meets this requirement. If applicable, you may select more than one. If audited, you may be asked to provide: • If guest rooms, housekeeping carts, or back of house are selected: Photographs showing recycling bins. Each photograph must include an accompanying description of the date, time and location where the photograph was taken. • If off-site is selected: Copy of contract or letter from waste hauler confirming that paper, glass, cardboard, plastics and metals are collected and recycled off-site.

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R5. Do you have staff training on understanding and implementing green practices, at least once a year? This should include front of house and back of house (e.g. housekeeping, maintenance) employees.

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Staff members should be knowledgeable about your facility’s green efforts and able to discuss them with guests. Implementation training is essential to ensure employees understand how to put green practices into action. This ensures that operations and building systems are running as efficiently as possible, which reduces energy and water usage and waste generation. Note that this is a required practice to qualify for the TripAdvisor GreenLeaders program. If audited, you may be asked to provide: • Copy of training materials used to train or educate employees about the green practices employed at the property.

R6. Do you provide information for guests on your property’s green practices?

Educational materials help guests understand the green practices your property has in place. There are many ways to provide this information: • Signage in guest rooms • Signage in the lobby • Signage in conference areas/public spaces • Printed brochures/ pamphlets • On website • Tours/workshops Note that this is a required practice to qualify for the TripAdvisor GreenLeaders program. If audited, you may be asked to provide: • Copies of educational reference materials placed in the guestrooms. • URL of the website that is used to educate guests and visitors about the property’s green practices.

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R7. Are at least 75% of your interior light bulbs energy efficient, excluding specialized bulbs for historic lighting fixtures such as antique chandeliers?

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Energy efficient light bulbs use significantly less energy than traditional incandescent and T-12 fluorescent lighting. As electric lighting is typically one of the largest energy users in commercial buildings, these bulbs can result in significant energy and cost savings. According to the U.S. EPA, LED bulbs use 75% less energy than incandescent bulbs and last about 35 to 50 times as long (Source). Note that this question refers to interior lighting only. Energy efficient light bulbs include: • Light emitting diodes (LED) • Compact Fluorescent (CFL) • T5 and T8 Fluorescent

Detailed survey guide and audit requirements

Detailed Question Guide

Quick Lighting Guide Incandescent Lighting

• Typically made of white or clear glass with a classic “light bulb” shape. Within a few minutes of use the bulb reaches a high surface temperature. • Energy efficiency: 10-17 lumens/watt, very low • Expected lifespan: 750-2500 hours • Disposal: These are not recyclable, and can be disposed of with other solid waste. • Other: Beginning fall 2012, 100w incandescent bulbs will begin to be phased out, followed by 75w in 2013, and 60w and 40w in 2014. To find out more about the phase out of incandescent bulbs, please click here. • Meets TripAdvisor Green Practices Requirement: No

LED Lighting

• Similar size and shape to the incandescent bulb and able to use the same fixtures. These bulbs often have features such as metal cooling fins. • Energy efficiency: 60-92 lumens/watt, highly efficient • Expected lifespan: 25,000-50,000 hours • Disposal: No special disposal requirements • Meets TripAdvisor Green Practices Requirement: Yes

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Fluorescent Lighting

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• A long, cylindrical white bulb which provides fluorescent lighting. Three types of fluorescent tube bulbs are commonly used today: T5, T8, and T12. The number next to the ‘T’ refers to the diameter of the bulb in eighths of an inch (so a T5 bulb is 5/8” in diameter). The smaller the diameter, the more efficient the bulb. • Energy efficiency: • T5: ~90 lumens/watt, highly efficient • T8: ~80 lumens/watt, highly efficient • T12: ~50 lumens/watt, moderately efficient • Expected lifespan: • T5: 20,000+ hours • T8: 15,000+ hours • T12: 7,000+ hours • Disposal: Each of these fluorescent tubes contains mercury gas and should be carefully disposed of at a proper recycling center. To find where to recycle near you, use www.earth911.com. • Other: Beginning summer 2012, T12 light bulbs will begin being phased out in the U.S. • Meets TripAdvisor Green Practices Requirement: • T5: Yes • T8: Yes • T12: No

Detailed survey guide and audit requirements

Compact Fluorescent Lighting (CFL)

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• Spiral shaped white bulb. Uses the same socket style as incandescent bulbs. • Energy efficiency: 50-70 lumens/watt, highly efficient • Expected lifespan: 10,000 hours • Disposal: Fluorescent bulbs contain mercury gas and must be carefully disposed of at a proper recycling center. To find where to recycle near you, use www.earth911.com. • Meets TripAdvisor Green Practices Requirement: Yes

Metal Halide Bulbs

• These bulbs operate by using an electric arc to produce an intense white light. • Energy efficiency: 70-115 lumens/watt, highly efficient (but should only be used in outdoor applications and large spaces) • Expected lifespan: 5,000- 20,000 hours • Disposal: These bulbs contain mercury gas and must be carefully disposed of at a proper recycling center. To find where to recycle near you, use www.earth911.com. • Other: It can take up to 10 minutes before producing light upon start up, so these bulbs are not ideal for spaces which require lights to be turned on and off frequently. They are best suited for large spaces such as gymnasiums and parking lots. • Meets TripAdvisor Green Practices Requirement: No

Detailed survey guide and audit requirements

Halogen Light Bulbs

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Commonly has a cone shape and used in spot light applications, but they are also sold in a style very similar looking to an incandescent bulb. • Energy efficiency: 12-22 lumens/watt, low efficiency • Expected lifespan: 1,000-4,000 hours • Disposal: No special disposal requirements • Meets TripAdvisor Green Practices Requirement: No

For further information about lighting from the US Department of Energy, please click here.

In order to achieve this credit, you need to perform a calculation to verify that at least 75% of your total lighting is energy efficient. A simple way to approach this is to estimate the % of energy-efficient bulbs in your guest rooms, front of house and back of house, and then weight those by the % of the total hotel’s lighting that they represent. If you have Microsoft Excel or another spreadsheet software tool, click here for a simple lighting calculator.

This requirement excludes historical lighting fixtures that may not have energy efficient bulb replacement options. For the purposes of this calculation, historical lighting fixtures are defined as the fixtures found in buildings over 75 years old which are original to the building or are integral to the atmosphere of the property. These may include candelabra bulbs, wall sconces, and pendant fixtures. Note that this is a required practice to qualify for the TripAdvisor GreenLeaders program. If audited, you may be asked to provide: • Copy of a lamp inventory including the total number of each type of installed light bulb in the. A table format is preferred for this calculation.

Detailed survey guide and audit requirements

Detailed Question Guide

ENERGY Questions E1. Do at least 90% of your guest rooms have any of the following ENERGY STAR qualified appliances? (e.g. 90% of all guestroom TVs are qualified)

Appliances that are ENERGY STAR qualified have been identified by the U.S. EPA as meeting stringent energy requirements. Each product is evaluated based upon its category (e.g., televisions, refrigerators) and must also meet specific performance standards. Products that are ENERGY STAR qualified can be identified by their label (as shown below), which is generally found on the product. The label is also commonly placed on marketing brochures and instructional manuals. To see available ENERGY STAR qualified appliances, please click here. Appliances which are eligible for credit: • TV • Refrigerator • Ceiling Fan • Air conditioning • TV equipment (DVD player, cable box, etc.) • Other [write-in] You may click ‘Other’ if you have any other ENERGY STAR qualified product in at least 90% of guest rooms which is not listed here. If selected, you will be required to write in the type of appliance. ½ point is awarded for each ENERGY STAR qualified appliance that is found in at least 90% of guest rooms, up to a maximum of 3 points. To ensure fairness, properties will only be evaluated based on relevant questions. For instance, if you do not have TVs in guest rooms, then the question of whether you have an energy-efficient TV is not relevant. In this case, if you select ‘Property does not have [appliance]’ this question will not be considered when your final score is calculated. If audited, you may be asked to provide: • Copy of the manufacturer’s specification sheet showing ENERGY STAR qualification. Photographs showing installed equipment.

Detailed survey guide and audit requirements

E2. Are at least 75% of each type of the following kitchen/ dining appliances ENERGYSTAR qualified? (e.g. 75% of all dishwashers are qualified)

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Appliances that are ENERGY STAR qualified have been identified by the U.S. EPA as meeting stringent energy requirements. Each product is evaluated based upon its category (e.g., refrigerator, dishwasher) and must meet specific performance standards. Products that are ENERGY STAR qualified can be identified by their label (as shown below), which is generally found on the product. The label is also commonly placed on marketing brochures and instructional manuals. To see available ENERGY STAR qualified commercial food service equipment, please click here, and then select the ‘Business & Government’ tab. Appliances which are eligible for credit: • Dishwashers • Refrigerators • Freezers • Oven • Griddles/ Fryers • Other [write-in] You may click ‘Other’ if you have any additional kitchen appliances of which at least 75% are ENERGY STAR Qualified. If selected, you will be required to write in the type of appliance in a blank text field. ½ point is awarded for each appliance category where you have at least 75% ENERGY STAR Qualified products, up to a maximum of 3. To ensure fairness, properties will only be evaluated based on relevant questions. Therefore, if you select ‘Property does not have [appliance]’ this question will not be considered when your final score is calculated. If you do not have a kitchen at all, please select “no” to Filter Question 1 (having an on-site kitchen), and all kitchen-related questions will be removed from the survey. If audited, you may be asked to provide: • Copy of the manufacturer’s specification sheet showing ENERGY STAR qualification. Photographs showing installed equipment.

Detailed survey guide and audit requirements

E3. Are at least 75% of the laundry washers used to service this property (on-site or off-site) ENERGYSTAR qualified?

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E4A. Are at least 50% of your windows ENERGY STAR qualified?

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ENERGY STAR qualified windows provide better insulation and performance than traditional windows, reducing the amount of energy required to keep the building at a comfortable temperature. Traditional windows can be a major source of heat loss in the winter and heat gain in the summer, both of which cause HVAC systems to use more energy than necessary and increase the environmental impact of the building. Features of ENERGY STAR windows include: • Insulative gases such as krypton and argon between panes on a double or triple pane window, improving the window’s insulation and reducing the amount of heat loss in the winter. • A Low-Emissivity (Low-E) coating that reflects unwanted heat from the sun away from the building. This helps avoid overheating during summer. • Double and triple paned windows that improve insulation, reducing the amount of heat loss in the winter. • High quality framing materials help to improve window insulation and minimize air leakage.

For more information about ENERGY STAR windows, please click here. ENERGY STAR qualified windows can be identified by the ENERGY STAR logo, which is typically found on a sticker located on the window or in the manual. Select yes if at least 50% of your windows are ENERGY STAR qualified. By selecting yes, you will be eligible to earn up to 2 points in the second portion of this question.

E4B. Please specify the %

Points are awarded as follows: • 50%-74% of windows with ENERGY STAR qualification: 1 point • 75%+ of windows with ENERGY STAR qualification: 2 points If audited, you may be asked to provide: • Copy of manufacturer’s specification sheets showing ENERGY STAR qualification for complying windows. Photographs showing installed windows.

Detailed survey guide and audit requirements

E5. Do at least 50% of the water heaters for your pools/ hot tubs/spas have any of the following features?

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Water heaters are used to heat water for pools, hot tubs, and spas. This uses significant amounts of energy, which can be minimized by using smart features. Strategies to reduce energy usage for water heating include: • ENERGY STAR Qualified water heaters, which use significantly less energy than unqualified products. Products that are ENERGY STAR qualified can be identified by their label (as shown below), which is generally found on the product. To see available ENERGY STAR qualified pool and/or hot tub water heaters, please click here. • Solar thermal water heating systems, which capture heat from the sun to warm the water. They typically consist of black pipes on the roof of a building or adjacent to the pool which heat water as it passes through by focusing and storing the sun’s heat. For more information, please click here. • Having unheated pools/hot tubs/spas. 1 point is awarded if at least 50% of your heating equipment for your pool/ hot tub/spa meets any of the above strategies. To ensure fairness, properties will only be evaluated based on relevant questions. Therefore, if you select “no” to Filter Question 2 (having on-site pools), all pool-related questions will be removed from the survey and you will not be required to answer them. If audited, you may be asked to provide: • If ENERGY STAR: Copy of the manufacturer’s specification sheet showing ENERGY STAR qualification. Photographs showing installed equipment. • If solar thermal water heating: Copy of the manufacturer’s specification sheet for the installed solar thermal heater. Photographs showing installed equipment.”

Detailed survey guide and audit requirements

E6. Do you use insulating pool covers (including liquid pool covers) or hot tub covers on all your outdoor pools/ hot tubs?

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Insulated pool and hot tub covers are used to retain heat when the pool and/or hot tub are not in use. As a result, less energy is needed to return water to the desired temperature when they are ready for use again. There are several types of covers, including physical covers (typically made of foam or insulating materials) and liquid covers which are periodically poured onto the water’s surface. 1 point is awarded for using either a pool or hot tub cover. To ensure fairness, properties will only be evaluated based on relevant questions. Therefore, if you select ‘Property does not have outdoor pools,’ this question will not be considered when your final score is calculated. If you do not have any pools (either indoor or outdoor), please select “no” to Filter Question 2 (having on-site pools) and all pool-related questions will be removed from the survey. If audited, you may be asked to provide: • Copy of the product specification sheet for pool and hot tub covers. Photograph showing the covers used for pools and hot tubs.

E7A. Is your property’s indoor cooling setpoint set at 72°F or higher?

Maintaining moderate cooling setpoints during the summer reduces the amount of energy required for cooling. A setpoint of 72°F or higher is recommended by the U.S. General Services Administration (GSA) based on standards established by the American Society of Heating, Refrigeration, and Air Conditioning Engineers (ASHRAE). 1 point is awarded if the building temperature setpoint, while in cooling mode, is set at or above 72°F for the duration of the season. To ensure fairness, properties will only be evaluated based on relevant questions. Therefore, if you select ‘Property does not have air conditioning’ this question will not be considered when your final score is calculated. If audited, you may be asked to provide: • Narrative provided by the building engineer or maintenance coordinator verifying the building cooling setpoint range.

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E7B. Is your property’s indoor heating setpoint set at 72°F or lower?

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Maintaining moderate heating setpoints during the winter reduces the amount of energy required for heating. A setpoint of 72°F or lower is recommended by the U.S. General Services Administration (GSA) based on standards established by the American Society of Heating, Refrigeration, and Air Conditioning Engineers (ASHRAE). 1 point is awarded if the building temperature setpoint, while in heating mode, is set at or below 72°F for the duration of the season. If audited, you may be asked to provide: • Narrative provided by the building engineer or maintenance coordinator verifying the building heating setpoint range.

E8A. Do your guestrooms have individually controllable thermostats, so guests can adjust the room temperature?

Guest-controlled thermostats allow guests to adapt their room temperature to their own comfort level. However this can lead to wasted energy by guests “cranking up” the air conditioning or heat. By limiting guest control to within designated ranges during winter and summer, you can save energy while still providing individual control to each guest room. Select yes if all guest rooms have individually controlled thermostats. By selecting yes, you will be eligible to earn up to 1 point in the second and third portion of this question. To ensure fairness, properties will only be evaluated based on relevant questions. If you do not have individually controllable thermostats, select “no”, and this question will not be considered when your final score is calculated.

E8B. Is the minimum cooling temperature for the guest thermostats at 72°F or higher?

Maintaining moderate cooling setpoints during the summer reduces the amount of energy required for cooling. A setpoint of 72°F or higher is recommended by the U.S. General Services Administration (GSA) based on standards established by the American Society of Heating, Refrigeration, and Air Conditioning Engineers (ASHRAE). ½ point is awarded if the building temperature setpoint, while in cooling mode, is set at or above 72°F for the duration of the season. To ensure fairness, properties will only be evaluated based on relevant questions. Therefore, if you select ‘Property does not have air conditioning’ this question will not be considered when your final score is calculated. If audited, you may be asked to provide: • Narrative provided by the building engineer or maintenance coordinator verifying the building cooling setpoint range.

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E8C. Is the maximum heating temperature for the guest thermostats at 72°F or lower?

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Maintaining moderate heating setpoints during the winter reduces the amount of energy required for heating. A setpoint of 72°F or lower is recommended by the U.S. General Services Administration (GSA) based on standards established by the American Society of Heating, Refrigeration, and Air Conditioning Engineers (ASHRAE). ½ point is awarded if the building temperature setpoint, while in heating mode, is set at or below 72°F for the duration of the season. If audited, you may be asked to provide: • Narrative provided by the building engineer or maintenance coordinator verifying the building heating setpoint range.

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E9. Do you have any of the following Heating/Ventilation Conditioning (HVAC) features which maximize efficiency?

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HVAC systems handle heating, ventilation, and air conditioning for a building. According to the U.S. EPA, HVAC systems on average use 45% of electricity usage and 55% of natural gas usage in a typical hotel or motel. Improving the efficiency of your HVAC system can save significant amounts of energy and money. Ways of improving HVAC system efficiency include: • Energy Efficient Boilers or Furnaces to provide heating for the building. To qualify, your boiler or furnace should meet at least one of the following characteristics: • ENERGY STAR Qualified • Annual Fuel Utilization Efficiency (AFUE) of 85% • To learn more, click here for boilers, and click here for furnaces. • Energy Efficient Heat Pumps to provide heating or cooling for the building. There are several types of heat pumps, including ground source and air source heat pumps. To qualify, your heat pump should meet at least one of the following characteristics: • ENERGY STAR Qualified • Heating Seasonal Performance Factor (HSPF) of 8 • Energy Efficiency Rating (EER) of 11 • To learn more, click here • Energy Efficient Chillers to provide cool air or water for the building. To qualify, your chiller should meet the following characteristics: • <150 tons: 5 COP • ≥150 tons and <300 tons: 5.5 COP • ≥300 tons: 6.1 COP) • ENERGY STAR qualified or variable speed ventilating fans. Variable speed HVAC drives allow HVAC fans to operate at variable speeds. Typically these fans only operate at full speed when turned on, which leads to inefficiencies and wasted energy.

Detailed survey guide and audit requirements

E9. Do you have any of the following Heating/Ventilation Conditioning (HVAC) features which maximize efficiency? (CONTINUED)

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To find out if your HVAC meets these requirements, consult the manufacturer specification sheets. 1 point is awarded for each of the above components found at your facility, up to a maximum of 3 points. To ensure fairness, properties will only be evaluated based on relevant questions. In this case, if you select ‘Property does not have air conditioning,’ this question will not be considered when your final score is calculated. If audited, you may be asked to provide: • If boiler or furnace: Copy of the manufacturer’s specification sheet confirming that the equipment is either ENERGY STAR qualified or has an AFUE of 85% or higher. Photos of the installed equipment. • If heat pump]: Copy of the manufacturer’s specification sheet confirming that the equipment is either ENERGY STAR qualified or has an HSPF of 8 or higher, or EER of 11 or higher. Photos of the installed equipment. • If chiller: Copy of the manufacturer’s specification sheet confirming that the equipment meets the following coefficient of performance figures: <150 tons: 5 COP, ≥150 tons and <300 tons: 5.5 COP, ≥300 tons: 6.1 COP. Photos of the installed equipment. • If variable speed fans: Narrative provided by the building engineer or maintenance coordinator verifying that variable speed ventilating drives are used in most spaces. Copy of manufacturer’s specification sheet for ENERGY STAR qualified, variable or multi-speed fans.

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E10. Do you have a preventative maintenance program which checks, at least quarterly, that all green practices are in place and working effectively (e.g. no leaks, filters are clean, etc.)?

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Having a preventative maintenance program is a critical component of maintaining an efficient building. This should include checking building systems for optimal efficiency (e.g. refrigeration leaks, HVAC filters) and ensuring staff are following operational policies (e.g. towel & linen reuse, recycling). A preventative maintenance program can reduce energy and water usage, as well as lengthen the lifespan of various building systems. 1 point is awarded if the above is met. If audited, you may be asked to provide: â&#x20AC;˘ Copy of preventative maintenance plan including descriptions of each preventative maintenance measure and schedule for conducting preventative maintenance checks.

E11A. Have you had an energy audit or building retrocommissioning in the past 5 years?

An energy audit or building retrocommissioning identifies inefficiencies in the building (e.g., leaking windows, inefficient furnace), suggests improvements, and determines potential energy savings and payback periods (how long it will take to recoup invested capital through energy savings). Energy audits are performed by a licensed technician, who evaluates the buildingâ&#x20AC;&#x2122;s energy performance and provides a suggested list of energy efficiency improvements. Different levels of audits have varying levels of investigation. Retrocommissioning evaluates building systems and aims to restore these systems to their original design intention. Select yes if you have had an energy audit or building retrocommissioning in the past 5 years. By selecting yes, you will be eligible to earn up to 4 points in the following portions of this question.

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E11B. What type of audit/ retrocommissioning was used?

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Energy audits are performed by a licensed technician who evaluates the building’s energy performance and provides a suggested list of energy efficiency improvements. Different levels of audits exist which require different levels of investigation. Energy audits should be performed by the following organizations: • The American Society of Heating, Refrigeration, and Air Conditioning Engineers (ASHRAE) There are three levels of ASHRAE audits: • Level 1: This is a walkthrough of the building. Energy efficiency measures (EEMs) and rough costs are established at this level. This is the most basic audit. • Level 2: This includes everything from a Level 1 audit, operation & maintenance changes, a more detailed analysis, and an end-use breakdown of energy usage. • Level 3: This includes everything from the first two levels, a computer energy simulation, and a refined analysis. • For more information about ASHRAE, please click here. • Many states offer free or discounted energy audit programs. • Your local utility provider may offer free or discounted energy audits to ensure optimal building efficiency. Retrocommissioning evaluates building systems and aims to restore these systems to their original design intention. Retrocommissioning should be performed by one of the following organizations or accredited professionals: • The American Society of Heating, Refrigeration, and Air Conditioning Engineers (ASHRAE) • The Association of Energy Engineers (AEE). To find a professional with AEE credentials, please click here. • A Certified Commissioning Professional (CCP). To find a professional who has received a CCP credential, please click here.

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E11B. What type of audit/ retrocommissioning was used? (CONTINUED)

Detailed Question Guide

Points are awarded on a tiered system for this question, up to a maximum of 2 possible points. Points are awarded as follows: • ASHRAE Level 1 energy audit: 1 point • ASHRAE Level 2 or 3: 2 points • State program: 1 point • Utility program: 1 point • Retrocommissioning by a qualified professional AEE or CCP: 2 points • Other program (must specify): 1 point If audited, you may be asked to provide: • If ASHRAE Level 1,2, or 3: Copy of ASHRAE energy audit summary report. • If State or Utility program: Copy of energy audit report, and/or retrocommissioning summary report completed by qualified commissioning agent. • If Retrocommissioning: Copy of retro-commissioning summary report completed by qualified commissioning agent. • If other program: Copy of energy audit report, and/or retrocommissioning summary report completed by qualified commissioning agent.

E11C. Have you implemented at least two energy savings measures as a result of the audit/retrocommissioning?

Your energy audit/ building retrocommissioning identifies different sources of inefficiencies in your building. Select yes if you have made at least two energy savings measures as a result of the audit/ retrocommissioning. By selecting yes, you will be eligible to earn up to 2 points in the final portion of this question.

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Detailed Question Guide

E11D. Please describe both energy savings measures you have implemented as a results of the audit/ retrocommissioning.

2 points are awarded if you provide a written description of the two energy savings measures implemented at your property.

E12. Do you use automatic lighting controls such as occupancy/daylighting sensors or timers, which cover at least 50% of the surface area for each of the following locations?

Advanced lighting controls automatically turn the lights off and on based upon room occupancy and daylight levels. This saves energy by turning off lights when they are not needed.

If audited, you may be asked to provide: • Narrative from the building engineer, or other qualified individual, describing the energy saving measures implemented as a result of the audit or retrocommissioning investigations. Provide photographs of each measure implemented (where applicable).

Types of lighting controls include: • Occupancy sensors, which detect when someone has entered a room and keeps the lights on until the person has left. These operate by using technologies such as infrared light (motion detectors) or carbon dioxide sensors. • Daylight sensors, which measure the amount of natural daylight in the space and can either dim the lights or turn them off altogether if the daylight levels are sufficient. • Timers, which are programmed to turn on and off at a certain time of the day. These sensors can be used in: • Front of house spaces including the lobby, corridors, and other public spaces. • Back of house spaces including storage areas, kitchens, and mechanical rooms. • Building exterior spaces including walkways, parking areas, courtyards, and other outdoor spaces. ½ point is awarded for each location on your property that uses any of type of lighting control (covering at least 50% of the surface area of the location), up to a maximum of 1.5 points. If audited, you may be asked to provide: • Copy of manufacturer’s specification sheets for installed sensors/ timers. Photographs showing installed sensors/ timers.

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E13. Do at least 90% of your guest rooms have mechanisms (such as a keycard master switch, occupancy sensors) which automatically do the following when the room is unoccupied?

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Guest rooms which use systems to detect occupancy (e.g. infrared motion detectors, door sensors) can automatically turn off electricity sources when a guest leaves the room. Types of mechanisms: • Keycard master switches are located next to the guestroom door. A keycard must be inserted to a slot to turn on the room’s power sources. When the user leaves the room, the keycard is removed and power sources are turned off automatically. • Infrared motion sensors perform a similar function by detecting when a guest enters or leaves a room by using infrared light. • Door sensors can work in conjunction with wireless motion sensors to detect if a guest is present in the room Actions performed by these switches & sensors: • Turn off all lights • Turn off all electronics (e.g. TV) • Open/ Close blinds • Adjust heating/ cooling temperature setpoints. ½ pt is awarded for each of the above actions performed by guest room mechanisms, up to a maximum of 2 points. If audited, you may be asked to provide: • Copy of manufacturer’s specification sheet for installed master switch and narrative describing the guestroom features that are controlled (e.g. lights, plug loads, temperature setpoint, etc).

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E14. Does your building have any of the following smart design strategies which reduce energy use for heating and cooling?

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Smart design strategies (also known as passive design features) are building characteristics that take advantage of the sun and other natural elements to heat, cool, and ventilate the building without the use of energy. This reduces the building’s overall energy usage and lowers carbon emissions. Smart design strategies include: • South facing overhangs which block the sun’s heat from the building during the summer months (keeping the building cool) while allowing it during the winter months (naturally warming the building). • South facing tree shading which block the sun with leaves and needles during the summer. During winter, the leaves and needles die off and thin out allowing the sun’s heat into the building. • Window films/ tinting which reduce the amount of the sun’s heat from entering the building. Additional benefits may include reduced glare and improved weather protection. • Other passive cooling strategies can either reflect the sun’s heat or move warm air out of the building. An example of this strategy is stack ventilation, which draws hot air up and out of the building while bringing in cooler, fresher air at occupancy level. Please use the text box to describe the strategy that your building uses to reduce energy consumption. • Other passive heating strategies use the energy of the sun to warm the building. An example of this is using concrete walls or floors to store the warmth from the sun during the day and release it at night, warming the building with minimal HVAC. Please use the text box to describe the strategy that your building uses consumption. 1 point is awarded for each smart design strategy selected, up to a maximum of 3 points. If audited, you may be asked to provide: • If south facing overhangs: Photograph showing south facing roof overhangs. • If south facing tree shading: Photograph showing south facing tree shading. • If window films/ tinting: Copy of manufacturer’s specification sheet showing the tint or film product that has been applied to windows. • If other passive cooling strategies: Narrative and photographs explaining/showing passive cooling strategies. • If other passive heating strategies: Narrative and photographs explaining/showing passive heating strategies.

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E15A. Do you have any of the following on-site renewable electricity-generating technologies?

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On-site electricity generating technologies provide electricity for use on the property, and, in some cases, to be sold back to the grid. These clean energy sources significantly reduce greenhouse gas emissions related to grid based electricity (commonly produced by coal & gas powered plants), and minimize energy losses from electricity transmission.

Renewable electricity-generating technologies:

â&#x20AC;˘ Solar Photovoltaic (PV) panels are black crystalline panels typically found on the roof of a building or other outdoor structure. PV panels produce electricity by converting light energy into DC power. For more about solar PV panels, please click here.

â&#x20AC;˘ Wind turbines generate electricity from the wind passing through turbine blades. For commercial use, they are typically located on the roof of a property. For more information about wind turbines, please click here.

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E15B. If yes, what % of electricity do these technologies contribute to the total annual property use?

Detailed Question Guide

To determine the percentage of electricity generated from on-site renewable systems, measure the amount of electricity generated from on-site renewable sources for the past year, and divide this by the total electricity usage for the past year. Points are awarded based on the percentage of all electricity use generated by renewable sources, up to a maximum of 10 possible points. Points awarded are as follows: • 1%-5%: 4 points • 6%-10%: 5 points • 11%-15%: 6 points • 16%-20%: 7 points • 21%-25%: 8 points • 26%-30%: 9 points • 31%+: 10 points

If audited, you may be asked to provide: • Documentation confirming the total rated capacity of the renewable generation system, a photograph of the installed system and copies of monthly energy bills for 12 continuous months showing total utilities purchased. These bills will be used to verify the percentage of total annual energy use that is fed by renewable energy.

E16. Do you have any of the following on-site heating/cooling generating technologies?

On-site clean energy heating and cooling systems have a significantly lower environmental footprint than traditional heating and cooling systems, which use furnaces or electricity powered by fossil fuels (oil, gas, or coal).

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Detailed Question Guide

Renewable heating and cooling technologies:

• Solar Hot Water systems, also known as solar thermal systems, use the heat from the sun to heat water for the building. The most common type uses long, dark tubes (called evacuated tubes) which are mounted on the roof of the building. The sun heats up water which passes through these tubes creating warm water and reduces the need for electric hot water heaters. For more information by the U.S. EPA about solar hot water systems, please click here.

• Geothermal systems use the Earth as a means to heat and cool the building. There are two types of systems: • A geothermal heat pump (also known as ground source heat pumps or geo-exchange system) uses the ground as a storage medium to store unwanted heat in the summer and extract that heat in the winter. This type of system uses underground tubes to pump fluid to and from the ground. • Direct Exchange (also known as hydrothermal) systems use very deep wells drilled into hot, dry rock formations to generate steam for electricity or heating. This is only possible in certain areas of the country (mostly in the western US and Hawaii). For more information about geothermal energy, please click here.

• Waste Heat Recovery systems recover waste heat from refrigeration, air conditioning, and air compressor systems. The heat is then redistributed to other sections of the building which require heating. For more information by the U.S. EPA about waste heat recovery, please click here.

4 points are awarded for each type of clean energy heating and cooling system used at your property. If audited, you may be asked to provide: • Copy of the manufacturer specification sheet for each clean energy heating and cooling system and photographs showing each installed system.

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Detailed Question Guide

Water W1A. Do you track water use on a regular (at least quarterly) basis?

Water tracking involves measuring and recording your propertyâ&#x20AC;&#x2122;s water use. Tracking helps identify the main uses of water, opportunities for efficiency improvements, and to record progress over time. The following information should be measured and documented by the tracking system used: 1. Amount of water used per month (gallons) 2. Time period of which the water was consumed. (e.g., June 1- June 30, 2012) 3. If possible, whether the water being used is for indoor purposes (e.g. indoor fixtures, kitchen uses) or outdoor purposes (e.g. landscaping). Select yes if you track your water usage regularly (at least quarterly). By selecting yes, you will be eligible to earn up to 1 point in the second portion of this question.

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W1B. Which water tracking system do you use?

Detailed Question Guide

There are several tracking systems available: • ENERGY STAR Portfolio Manager is a free tracking tool, which can be used to document both energy and water usage data. For detailed information about ENERGY STAR Portfolio Manager, please click here. • Internal tracking systems can range from an Excel spreadsheet used to log water usage data over time to a corporate, in-house tracking program. • Other tracking systems are available from a variety of sources. The following information should be measured and documented in the water tracking system used (at least quarterly): 1. Amount of water used per month (gallons) 2. Time period of which the water was consumed. (e.g., June 1- June 30, 2012) 3. If possible, whether the water being used is for indoor purposes (e.g. indoor fixtures, kitchen uses) or outdoor purposes (e.g. landscaping). 1 credit is awarded for selecting any of the above tracking tools. You may select more than one option, but there is a maximum question score of 1 point. If audited, you may be asked to provide: • If ENERGY STAR Portfolio Manager: A copy of ENERGY STAR’s Statement of Energy Performance (SEP) report. • If internal or other tracking tool: Summary of total indoor and outdoor water use (e.g. interior water fixtures and landscape irrigation) for the entire site spanning a continuous 12 month period.

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W2. Do at least 90% of your guestroom bathroom fixtures meet the following standards for flow (gallons per minuteGPM) and flush (gallons per flush- GPF) rates?

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There are two types of water fixtures, flush and flow, and the efficiency for each is calculated differently. Flush fixtures, such as toilets and urinals, are evaluated based upon how much water is used each time they are flushed: gallons per flush (GPF). Flow fixtures, such as faucets and shower heads, are evaluated based upon how much water is used per each minute of use at maximum flow rate: gallons per minute (GPM). Using water-efficient fixtures (also known as low-flow fixtures) significantly reduces water consumption. The U.S. EPA WaterSense program has established the following standard for low-flow fixtures. • Toilets: 1.28 GPF (Dual flush toilets and composting toilets also meet this credit.) For more information about WaterSense standards for toilets, please click here. • Faucets: 1.5 GPM. For more information about WaterSense standards for bathroom faucets, please click here. • Shower head: 2.0 GPM. For more information about WaterSense standards for showerheads, please click here. Note that all WaterSense approved products satisfy this credit. WaterSense is a program by the U.S. EPA which labels water-efficient fixtures (similar to how ENERGY STAR labels energy efficient appliances). To see WaterSense approved products, please click here. 2 points are awarded for each qualified fixture that is standard in each guest room, up to a maximum of 6. To ensure fairness, properties will only be evaluated based on relevant questions. Therefore, if you select ‘Property does not have private bathrooms,’ this question will not be considered when your final score is calculated. If audited, you may be asked to provide: • Copy of manufacturer’s specification sheet showing installed fixture flow/flush rates. Photographs showing installed fixtures.

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W3. Do at least 90% of your back of house and public restroom fixtures meet the following standards for flow (gallons per minute- GPM) and flush (gallons per flush - GPF) rates.

Detailed Question Guide

There are two types of water fixtures, flush and flow, and the efficiency for each is calculated differently. Flush fixtures, such as toilets and urinals, are evaluated based upon how much water is used each time they are flushed: gallons per flush (GPF). Flow fixtures, such as faucets and shower heads, are evaluated based upon how much water is used per each minute of use at maximum flow rate: gallons per minute (GPM). Using water-efficient fixtures (also known as low-flow fixtures) significantly reduces water consumption. The U.S. EPA WaterSense program has established the following standard for low-flow fixtures. • Toilets: 1.28 GPF (Note that dual flush toilets and compostable toilets meet this credit.) For more information about WaterSense standards for toilets, please click here. • Faucets: 1.5 GPM. For more information about WaterSense standards for bathroom faucets, please click here. • Urinals: 0.5 GPF. For more information about WaterSense standards for urinals, please click here. Note that all WaterSense approved products satisfy this credit. WaterSense is a program by the U.S. EPA which labels water-efficient fixtures (similar to how ENERGY STAR labels energy efficient appliances). To see WaterSense approved products, please click here. 1 point is awarded for each WaterSense labeled or equivalent fixture that is standard back of house and public restrooms, up to a maximum of 2. If audited, you may be asked to provide: • Copy of manufacturer’s specification sheet showing installed fixture flow/flush rates. Photographs showing installed fixtures.

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W4A. Do you irrigate any of your outdoor landscaped areas?

Detailed Question Guide

Irrigation is commonly used by properties which don’t get adequate rainfall to maintain landscaping features. Irrigation is usually done through the use of sprinklers, although there are also other methods for large-scale irrigation. Select yes if your property has landscape irrigation. By selecting yes, you will be eligible to earn up to 1 point in the second portion of this question. To ensure fairness, properties will only be evaluated based on relevant questions. Therefore, if you select ‘Property does not irrigate landscaping,’ this question will not be considered when your final score is calculated. If you do not have any landscaped area, then select “no” to Filter Question 3 (having landscaping), and all landscaping-related questions will be removed from the survey.

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W4B. If so, do you use smart irrigation controls, such as moisture sensors or weather-based controls?

Detailed Question Guide

Smart irrigation controls are designed to only water vegetation when it is necessary (for instance, a smart irrigation controller would not water vegetation after rain showers). This improves water efficiency and can lead to healthier plants. There are several types of smart irrigation controls: • Moisture sensor systems measure the moisture content of the soil in multiple locations to determine optimal watering time. • Weather-based irrigation sensors have an on-site weather station that provides real time weather data. For more information about weather-based irrigation sensors, please click here. • Off-site data systems use a radio, internet, or phone connection to communicate with a local weather station or centralized data center. This type of system often requires a monthly subscription. • Historical controls use past weather and water use data for your area to determine how much water is required for irrigation. This system is not perfect, but will still lead to significant savings when compared to non-smart irrigation controls • Historical controls with a temperature sensor. This system uses historical weather and water use data to determine initial watering time, and then fine-tunes it by comparing the historical temperature data and the actual temperature. If the temperature is higher, watering time is increased. If the temperature is lower, watering time is decreased. 1 point is awarded if your property uses any of the listed smart irrigation controls. If audited, you may be asked to provide: • Copy of manufacturer’s specification sheet showing installed moisture sensor or weather-based controls.

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W5. Do you use alternative water sources (reclaimed water, grey water, collected/ stored rainwater, condensate) for any of the following applications?

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Alternative water sources make use of water from places other than the water grid, and are used in non-potable applications such as landscaping, flushing toilets, and fire suppression systems. These sources help conserve water, lower energy usage from water treatment facilities, and reduce stress on sewage infrastructure. • Reclaimed water, also known as grey water, is recycled wastewater generated from laundry, showers, and lavatory sinks that is treated and reused. Greywater is captured separately from blackwater (water from toilets and kitchen sinks) and treated on-site instead of being sent to a municipal combined sewage treatment facility. Generally, on-site greywater treatment is fairly minimal and does NOT result in potable (drinkable) water. To prevent consumption, treated greywater is often dyed and signage may be placed in rest rooms. • Rainwater can be captured via rooftop and underground systems which channels the water into a cistern for later use. • Condensate is generated as a byproduct of HVAC systems when cooling air or water. To learn more about grey water reuse and the regulations in your area, please click here. 2 points are awarded for each instance where alternative water is used in your facility, up to a maximum of 4 points. If audited, you may be asked to provide: • Narrative describing the source of alternative water and the specific applications for its use by the property. Photograph showing alternative water distribution system.

W6A. Does your property have a cooling tower as part of the building cooling system?

A cooling tower is a part of some HVAC systems (usually found on the roof) which disposes of unwanted heat during summer months. Cooling towers use large amounts of energy and water, which makes maintaining and optimizing their performance particularly important. Select yes if your property has a cooling tower as part of the building HVAC system. To ensure fairness, properties will only be evaluated based on relevant questions. Therefore, if you select ‘Property does not have a cooling tower,’ this question will not be considered when your final score is calculated.

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W6B. Have you taken actions to optimize the energy and water use of your cooling tower operations?

Detailed Question Guide

There are a variety of ways to optimize cooling tower performance, including: • Optimizing the number of “cycles of concentration” • Installation of a conductivity controller to automatically control blowdown. • Installation of flow meters • Use of acid treatment to prevent buildup of mineral deposits For detailed information about how to improve cooling tower efficiency, see the Best Management Practice Guidelines developed by the U.S. Department of Energy. 2 points are awarded if the above has been met. If audited, you may be asked to provide: • Copy of the cooling tower operations analysis and/or narrative summarizing the best practices employed to reduce excess water use by cooling towers. Photographs showing each measure implemented (where applicable).

W6C. Please describe the actions you have taken.

Describe the actions you have taken in order to optimize the energy and water use of your cooling tower.

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Detailed Question Guide

Purchasing P1A. Do you purchase food and beverages with any of the following certifications?

Food and beverage certification labels confirm that a product was grown in a way that minimizes environmental and/or social impacts. Environmentally-focused certifications typically confirm that food was grown organically, sustainably, and/or without the use of synthetic herbicides and pesticides. Farming this way has advantages including improving soil quality, supporting biodiversity, and minimizing pollution. Socially-focused certifications typically confirm that food was grown under fair conditions with fair wages for workers. Certification labels are usually located on the product’s packaging. Fresh produce often has a Product Look-Up (PLU) sticker which is placed directly on the fruit or vegetable (such as a sticker on an apple). The PLU code for organic produce always begins with the number 9 (e.g., an organic Fuji apple is 94129, whereas a non-organic Fuji apple is 4129). The following labels are recognized for credit: • USDA Certified Organic is a U.S. government program which regulates the standards for any farm, wild crop harvesting, or handling operation that wants to sell an agricultural product as organically produced. For more information, please click here. • Food Alliance Certified is a third party label which audits and certifies agricultural producers and food companies for their commitment to sustainability in agricultural practices and operations management. For more information, please click here. • Rainforest Alliance Certified is an international nonprofit third party label which audits, verifies, and validates agricultural products from around the world. For more information, please click here. • Protected Harvest Certified is a nonprofit third party label which certifies sustainably- grown food products. For more information, please click here. • Fair Trade is a U.S. based nonprofit organization which certifies and supports farms in developing countries to thrive as an international business. For more information, please click here. • Marine Stewardship Council Blue Eco-Label is a nonprofit organization which certifies sustainable seafood products. For more information, please click here. • Locally produced food should be grown and processed within 100 miles of your property. Select yes if you purchase food or beverages with any of the above labels. To ensure fairness, properties will only be evaluated based on relevant questions. In this case, if you select “no” to Filter Question 1 (having an on-site kitchen), all food-related questions will be removed from the survey and you will not be required to answer them.

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P1B. If so, what % of your spending in the following categories is for certified goods?

Detailed Question Guide

• Fruit & Vegetables includes fresh, frozen, and canned produce (e.g. carrots, peaches) • If 0%-49% of these products are certified: 0 points • oIf 50%-74% of these products are certified: ½ point • If 75%+ of these products are certified: 1 point • Meat, Fish, and Dairy includes milk, cheese, and fresh or processed meat and fish products. • If 0%-49% of these products are certified: 0 points • If 50%-74% of these products are certified:1 point • oIf 75%+ of these products are certified: 2 points • Beverages include alcohol and beer, coffee, and tea. • If 0%-49% of these products are certified: 0 points • If 50%-74% of these products are certified: ½ point • If 75%+ of these products are certified: 1 point • Grains & Bread products include flour, cereal, and rice • If 0%-49% of these products are certified: 0 points • If 50%-74% of these products are certified: ½ point • If 75%+ of these products are certified: 1 point • Other • If 0%-49% of these products are certified: 0 points • If 50%-74% of these products are certified: ½ point If audited, you may be asked to provide: • Documentation from food suppliers verifying the type of sustainable certification for each qualifying product. Provide explanation of the calculation that was used to determine the overall percentage of sustainable food and beverage products purchased for each category.

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P2. Do at least 90% of each type of the following paper products contain a minimum of 50% post-consumer recycled material? (e.g. 90% of all toilet paper is 50% PCR)

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Products containing postconsumer recycled (PCR) content are partially or completely made of recycled material. This reduces waste being sent to landfills and means that fewer virgin materials are used to make new products. Products which contain PCR are usually labeled on the packaging (e.g., “contains 50% postconsumer recycled content”). The following categories are covered by this question • Toilet paper • Facial tissue • Office paper • Paper towels • Other [write-in] ½ point is awarded for each type of product that contains at least 50% recycled content, up to a maximum of 1 point. If audited, you may be asked to provide: • Copies of invoices, product information sheet, or link to manufacturer’s website with 1. Confirmation of SKU number or product description. 2. Verification of the recycled content used in each product.

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P3. Do you purchase at least 90% (measured by cost) of your toiletries with at least one of the following characteristics?

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• Organic ingredients & products are labeled by the USDA. The ingredients are grown in a way which protects the soil, minimizes chemical use, and supports biodiversity. • 100% biodegradable products break down after they go down the drain, becoming benign to waterways and marine animals • Products containing at least 50% recycled content reduce the amount of waste sent to landfills and mean fewer virgin materials are used to make new products. 1 point is awarded if at least one of the above characteristics is met for at least 90% of your toiletries. You may select multiples, but there is a maximum points value of 1 for this question. If audited, you may be asked to provide: • Copy of invoices verifying the purchases of organic or biodegradable products. If recycled packaging is used, state the percentage of pre-consumer and/or post-consumer recycled content” used in the packaging material.

P4A. Do at least 50% of your products for facility cleaning, laundry, and/or dishwashing have any of the following certifications?

Cleaning product certification labels certify that the product has environmentally preferable characteristics, such as using non-hazardous chemicals or being biodegradable. These labels are typically found on the packaging. The following organizations certify cleaning products: • GREENGUARD is a part of UL (Underwriters Laboratories), and certifies products primarily based on their chemical composition. For more information about GREENGUARD, please click here. • Green Seal is a non-profit organization that certifies a range of products (including cleaning products, paper and toiletries) using “Life Cycle Assessment,” which looks at the environmental impacts across the life of a product. For more information click here, • Environmental Choice Eco-logo is a North American environmental certification standards organization. For more information click here. • If you use products certified by another organization, please select “other” and write in the name of the certification label. Select yes if you purchase products for facility cleaning, laundry, and/or dishwashing with any of the above certifications.

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P4B. If so, please estimate what % of your total cleaning products have these characteristics

Detailed Question Guide

Points awarded are as follows: • 50-74% of all cleaning products are certified: 1 point • 75%+ of all cleaning products are certified: 2 points If audited, you may be asked to provide: • Copies of manufacturer’s specification sheets verifying the green certifications for cleaning, laundry, and/or dishwashing products purchased by the property.

P5. Do you use dry cleaning solvent substitutes instead of perchloroethylene (perc) for 100% of your dry cleaning (onsite or offsite)?

Traditional dry cleaning uses perchloroethylene (perc), which has been identified by the U.S. EPA as a probable carcinogen that, if disposed of improperly, may cause groundwater and soil contamination. There are now alternatives to perchloroethylene, such as silicone and hydrocarbon based solvents. For more information about perchloroethylene, please click here. 1 point is awarded if any alternative dry cleaning solvents are used for all dry cleaning, whether on-site or off-site. To ensure fairness, properties will only be evaluated based on relevant questions. In this case, if you select ‘Property does not offer dry cleaning to guests,’ this question will not be considered when your final score is calculated.

If audited, you may be asked to provide: • Narrative and product information sheets verifying the solvents used for dry cleaning.

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P6A. Do you have furniture with any of the following characteristics?

Detailed Question Guide

Purchasing environmentally preferable furniture helps to reduce the amount water and energy in the manufacturing process, the amount of waste going to landfills, and the use of potentially hazardous chemicals during production. Characteristics of environmentally preferable furniture include: • Recycled content. This means that materials used in the furniture were previously used in other products and then recycled into new products. • Rapidly renewable materials, which are natural materials harvested within a 10 year or shorter cycle. This includes plants such as bamboo, sugarcane and cork, which grow quickly so they can be harvested and then rapidly re-grown. These can be compared with non-renewable materials like oil and coal, which take many thousands of years to regenerate once they are extracted from the earth. • Urea-formaldehyde free means the product does not use ureaformaldehyde, which is often used to bond wood products (such as MDF fiberboard or plywood), but has been linked to potential health risks, according to the U.S. EPA. For more information about ureaformaldehyde, please click here. • GREENGUARD is a part of UL (Underwriters Laboratories), and certifies products primarily based on their chemical composition. For more information about GREENGUARD, please click here. • Forestry Stewardship Council (FSC) certified is a nonprofit label which certifies wood products sourced from sustainably harvested forests. Certification factors include environmentally and socially preferable methods of timber harvesting. For more information about the FSC, please click here. • Salvaged materials are sourced from existing buildings, which are usually scheduled for demolition, and then repurposed in another building. • Locally produced materials are entirely sourced from within 500 miles of the property. This includes wood harvesting, processing, manufacturing, and installation. Select yes if you purchase furniture with any of the above characteristics. By selecting yes, you will be eligible to earn up to 4 points in the second portion of this question.

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P6B. If so, please estimate what % of your total furniture has at least one of these characteristics.

Detailed Question Guide

Points awarded are as follows, up to a maximum of 4 points: • 10-24%: 1 point • 25%-49%: 2 points • 50%-74%: 3 points • 75%+: 4 points If audited, you may be asked to provide: • Narrative describing the sustainable attributes of furniture. Provide documentation from the supplier verifying any third party sustainability certifications (if applicable).

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P7A. Does at least 50% of your flooring/carpeting have one or more of the following characteristics?

Detailed Question Guide

Environmentally preferable flooring has features that reduce its environmental impact. These features can help to reduce the amount of water and energy used in the manufacturing process, waste sent to landfill (if flooring is reusable or replaceable), and the use of potentially hazardous chemicals. Flooring characteristics that are recognized include: • FloorScore Certification is an independent label which certifies flooring products which have low volatile organic compound (VOC) emissions. For more information please click here. • CRI’s Green Label and Green Label Plus Certification evaluate carpeting, cushions, and adhesives with very low volatile organic compound (VOC) emissions. For more information, please click here. • Urea-formaldehyde free means the product does not use ureaformaldehyde, which is often used to bond materials, but has been linked to potential health risks, according to the U.S. EPA. For more information about ureaformaldehyde, please click here. • Recycled content means that these materials have been previously used and then recycled into new products. • Rapidly renewable materials, which are natural materials harvested within a 10 year or shorter cycle. This includes plants such as bamboo, sugarcane and cork, which grow quickly so they can be harvested and then rapidly re-grown. These can be compared with non-renewable materials like oil and coal, which take many thousands of years to regenerate once they are extracted from the earth. • GREENGUARD is a part of UL (Underwriters Laboratories), and certifies products primarily based on their chemical composition. For more information about GREENGUARD, please click here. • Forestry Stewardship Council (FSC) certified is a nonprofit label which certifies wood products sourced from sustainably harvested forests. Certification factors include environmentally and socially preferable methods of timber harvesting. For more information about the FSC, please click here. • Salvaged materials are sourced from existing buildings, which are usually scheduled for demolition, and then repurposed in another building. • Locally produced materials are entirely sourced from within 500 miles of the property. This includes wood harvesting, processing, manufacturing, and installation. Select yes if your flooring has any of these characteristics. By selecting yes, you will be eligible to earn up to 2 points in the second portion of this question.

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P7B. If so, please estimate what % of your total flooring has at least one of these characteristics

Detailed Question Guide

Points awarded are as follows, up to a maximum of 2 points: • 50-74%: 1 point • 75%+: 2 points If audited, you may be asked to provide: • Narrative describing the sustainable attributes of flooring materials. Provide documentation from the supplier verifying any third party sustainability certifications (if applicable).

P8. Do at least 90% of your guestrooms bathrooms have refillable dispensers for liquid toiletries (soap, shampoo, conditioner)?

Refillable dispensers create less waste than disposable amenities, as they can be refilled when necessary rather than being replaced for every guest visit. 2 points are awarded if refillable dispensers for soap, shampoo, and conditioner are used in at least 90% of guest rooms. To ensure fairness, properties will only be evaluated based on relevant questions. In this case, if you select ‘I do not have guest bathrooms’ this question will not be considered when your final score is calculated. If audited, you may be asked to provide: • Photograph showing refillable dispensers for guest amenities.

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Detailed Question Guide

Waste Ws1A. Do you track your total quantity of waste on an ongoing basis (at least quarterly)?

A waste tracking tool is used to measure the waste and track trends over time, and to identify areas for improvement. Once areas of inefficiency have been identified, it is then possible to begin to reduce waste and lowers costs associated with waste management. The following information should be tracked: 1. The amount of waste generated (measured in volume (ft³) or weight (lbs.)). 2. Time period over which the waste was generated (e.g., June 1- June 30, 2012). 3. If possible, the sources of waste in the building, and the amount of waste generated by each source (e.g., food waste, recyclables) Select yes if you use a tracking tool which tracks at least the above numbers (1) and (2). By selecting yes, you will be eligible to earn up to 1 point in the second portion of this question.

Ws1B. If so, which tracking system do you use?

Tracking tool options: • U.S. EPA WasteWise Re-TRAC is a data management and reporting tool designed to help businesses collect, organize, analyze, and report their municipal solid waste information. For more information about WasteWise, please visit their website by clicking here. • Internal tracking systems can range from an Excel spreadsheet used to log waste data over time to a corporate, in-house tracking program. • Other tracking systems are available from a variety of sources. 1 point is awarded if any waste tracking tool is used. You may select multiple responses, but there is a maximum question score of 1 point. If audited, you may be asked to provide: • Summary of monthly waste quantities over a continuous 12 month period.

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Ws2.Have you conducted a waste audit?

Detailed Question Guide

A waste audit is an in-depth assessment of the property which identifies and analyzes the causes and types of waste, waste-handling processes, and identifies opportunities for improvement. Waste audits can be performed either in-house or by a third-party organization. If performed in-house, employees should receive proper training and equipment to minimize health hazards. Two objectives should be considered when performing a waste audit: • The composition and quantities of waste being generated, to establish an initial baseline for future comparison. • Opportunities for improving waste management and recycling. For more information about waste audits from the Natural Resource Defense Council, please click here. 1 point is awarded if a waste audit has been performed. If audited, you may be asked to provide: • Copy of the waste audit summary report.

Ws3A. Is at least 25% of your total waste (measured in volume or weight) diverted away from landfills or waste incinerators (ie. recycled, reused, or composted)

Waste diversion is the amount of waste that is recycled or reused rather than being sent to landfill or incinerated. According to the EPA, landfills can pose environmental risks such as contributing to climate change, air pollution, and adverse effects to human health. To determine your diversion rate, you need to track what quantity of waste is sent to recycling, landfill, composted, or repurposed. Be sure to track your using consistent metrics (e.g., volume using cubic feet (ft³), weight using pounds (lbs.)). Use the following calculation to determine you waste diversion rate: • (Total recycling + Total compost + Total repurposed) divided by (Total Waste ) Select yes if you divert at least 25% of waste from landfills or incinerators. By selecting yes, you will be eligible to earn up to 4 points in the second portion of this question.

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Ws3B. If so, please estimate what %.

Detailed Question Guide

Points awarded are as follows, up to a maximum of 4 points: • 25%- 49%: 1 point • 50%- 74%: 2 points • 75%- 89%: 3 points • 90%+: 4 points If audited, you may be asked to provide: • Narrative describing how waste is diverted from the landfill. Copy of waste diversion report showing the percentage of waste diverted away from the landfill or incinerators. The report must cover a continuous 12 month period.

Ws4. Do you recycle at least 90% of any of the following items?

Many unusual items can be recycled through specialist recycling organizations or municipal facilities. To find a recycling center which can process these products, consult Earth911.com Applicable items: • Mattresses • Used cooking oil • Furniture • Flooring • Other [write-in] ½ point is awarded for each item selected which is recycled at least 90% of the time, up to a maximum of 2 points. If audited, you may be asked to provide: • Copy of waste diversion report or narrative provided by the waste hauler verifying the types of recycled waste streams.

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Ws5. Do you have a system that collects and safely disposes of or recycles the following hazardous materials?

Detailed Question Guide

Items that contain hazardous chemicals and heavy metals should not be sent to landfills. Instead, they should be processed by appropriate recycling facilities. According to the U.S. EPA, if not handled properly, these items can pose environmental risks such as air, soil, and ground water contamination. For more information, please click here. An effective hazardous material recycling policy should: • Identify all hazardous waste which may be generated by the property. • Implement a system to carefully collect hazardous waste. • Implement a system to properly dispose of or recycle the hazardous waste. Items which should be included in this plan include: • Paints • Coatings • Printer cartridges • Electronics • Batteries • Fluorescent light bulbs, including compact fluorescent bulbs(CFL) • Other [write-in] ½ point is awarded for each hazardous waste item which is included in the plan and recycled, up to a maximum of 2 points. If audited, you may be asked to provide: • Narrative including a description of the hazardous material recycling/ disposal program including details on the types of materials that are processed, photographs of the on-site waste collection/storage area, and a list containing the names each off-site waste processing facility.

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Ws6. For guests who are dining at your property, do you use at least 90% reusable food service items (i.e. crockery and cutlery)?

Detailed Question Guide

Reusable food items are durable (e.g. ceramic) plates, cutlery, and other items that can be washed and reused for serving food. Disposable food service items made of plastics and polystyrene foam are often nonrecyclable or recycled at low rates, leading them to end up in landfills or be incinerated. This question relates to in-property dining, where guests can eat one or more meals a day on the premises. When estimating this figure, exclude large functions such as conferences or other events not directly related to the guest’s stay at the hotel. 2 points are awarded if at least 90% of food items are served with reusable food service items. To ensure fairness, properties will only be evaluated based on relevant questions. In this case, if you select ‘Property does not have in-house dining,’ this question will not be considered when your final score is calculated. If you do not have any food service at all, select “no” to Filter Question 1 (having an on-site kitchen), and all kitchen-related questions will be removed from the survey. If audited, you may be asked to provide: • Copies of invoices verifying the purchase of reusable food service items.

Ws7. For guest who are taking out food and beverages from your property, are at least 90% of the disposable food service items provided (e.g. cups, napkins) recyclable?

Many disposable food service items, such as polystyrene foam cups, are non-recyclable and end up in landfills or are incinerated. Selecting recyclable alternatives can reduce reliance on landfills and help reduce use of virgin materials. To determine if an item is recyclable, look for the materials code (three arrows chasing one another in a triangle) on the packaging and confirm with your local municipality which materials are recyclable. 1 point is awarded if at least 90% of “to-go” food service items provided are recyclable. In this case, if you select ‘Property does not provide togo items,’ this question will not be considered when your final score is calculated. If audited, you may be asked to provide • Copies of invoices verifying the types of products purchased for food and beverage take out. Narrative describing how each of these materials are recyclable (e.g. paper cups versus polystyrene).

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Ws8. Do you regularly (at least quarterly) donate leftover materials such as soaps, shampoos, extra food or furniture, to charitable organizations, or firms which re-use/re-process them?

Detailed Question Guide

Donating and re-using materials extends their life and reduces the production of new goods. Many organizations such as homeless shelters, Goodwill, and the Salvation Army are willing to take leftover supplies and give them to disadvantaged people. In addition, there are reprocessing organizations such as Clean the World which take leftover soap slivers, reprocess them, and then donate them to the those in need. Finally, it is possible in some states to donate excess food to food banks or charities. Regulations on donations vary by state, so check with your local authorities to understand which items can be donated. If audited, you may be asked to provide: 1 point is awarded if you regularly donate leftover materials to charitable organizations. â&#x20AC;˘ Narrative describing donation program including a description of the items donated as well as the recipients.

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Ws9A. Do you compost organic waste, either onsite or through an external composting facility?

Detailed Question Guide

Composting turns organic matter such as food and yard waste into nutrient-rich fertilizer. This can be done on-site or taken off-site for processing by a compost hauler. Composting reduces the amount of waste being sent to landfills, and instead re-purposes it to be used to improve soil and garden quality. To compost, organic matter such as food waste and yard waste is gathered and placed inside a compost bin. Two types of waste input are necessary for successful composting: ‘green stuff’ (e.g., fruit, vegetables, grass clippings), which is high in nitrogen and which activates the heat for the process, and ‘brown stuff’ (e.g., dead plants, old flowers), which is high in carbon and keeps everything firm. Other variables such as air, temperature, water, and starter compost (this helps to start the compost cycle more quickly) also need to be controlled. The U.S. EPA suggests taking the following steps when considering a composting policy: • Evaluate your waste stream to identify compostable sources (e.g., yard waste, food waste). • Determine where to compost (on-site or off-site). • Evaluate costs of composting. • Create a cost model to understand if composting is economically feasible. For more detailed information about composting by the U.S. EPA, please click here. Select yes if you have a system to compost any types of organic waste. By selecting yes, you will be eligible to earn up to 3 points in the second portion of this question.

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Ws9B. If so, which of the following materials do you compost?

Detailed Question Guide

• Food waste which is compostable includes vegetable and fruit waste, anything made out of flour, grains, coffee grounds, and eggshells. For more information, please click here. • Yard waste can include leaves, grass clippings, and dead plants. • Biodegradable products can include disposable food service items and packaging, such as corn-based materials. Always double check that something is compostable before attempting to compost it. For more detailed information about composting by the U.S. EPA, please click here. 1 point is awarded for each of the above materials which are composted, up to a maximum of 3 points. If audited, you may be asked to provide: • Narrative including a description of the composting program, details on the types of organic wastes that are composted and a photograph of composting activities. Copy of the waste hauling contract verifying that composting services are being provided.

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Detailed Question Guide

SITE S1A. Do you have an integrated pest management plan for non-toxic pest control with less reliance on chemical treatment?

Pest management is the process of dealing with unwanted rodents and insects such as mice, termites, and ants. Non-toxic pest management reduces pest numbers to manageable levels while minimizing the use of potentially harmful chemicals.

S1B. If so, do you use any of the following approaches instead of using traditional chemicals?

Environmentally preferable strategies to pest management (Integrated Pest Management) include:

Select yes if you have an integrated pest management plan for non-toxic pest control with less reliance on chemical treatment. By selecting yes, you will be eligible to earn up to 1 point in the second portion of this question.

• Organic insecticides/ biocides derived from natural plant sources. • Continuous pest monitoring which enables precise amounts of chemicals to be used at specific times. • Traps that eliminate the need for pesticides. • Containerized baits that are applied in a self contained, enclosed bait station, minimizing the use and spread of pesticides. • Gels and/or barriers for pests, to be used in small cracks and crevices. • Other (specify) ½ point is awarded for each pest management strategy that is performed at your hotel, up to a maximum of 1 point. If audited, you may be asked to provide • Copy of the integrated pest management plan including details about the non-toxic and/or chemical avoidance measures used to manage pests.

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S2B. If so, please briefly describe your plan.

Detailed Question Guide

If audited, you may be asked to provide: • Provide a copy of invoices showing the purchase of organic fertilizer/ compost. 1 point is awarded if this is met.

S3. Is at least 75% of the landscaping on your site landscaped with plants native to your region?

Native landscaping involves using plants that occur naturally in the property’s local environment. According to the U.S. EPA, once native plants are established, they require significantly less or no watering, fertilizers, herbicides and pesticides when compared to non-native species. Because native vegetation can be different for every site, planting should be considered on a site-by-site basis. When determining what % of your vegetation is native, you should include all areas of vegetation including grass, flowers, shrubbery, and trees. For more information about native landscaping by the U.S. EPA, please click here. 1 point is awarded if 75% of the landscaping on your site (by area) has been landscaped with plants native to your region. If audited, you may be asked to provide: • Narrative listing the plant types used for landscaping, as well as confirmation that these plants are native to the region. Provide a photographs showing all landscaping used on the site. To ensure fairness, properties will only be evaluated based on relevant questions. In this case, if you select “no” to Filter Question 3 (having landscaping), all landscaping-related questions will be removed from the survey.

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S4A. Do you have any of the following roof types, which cover at least 10% of your total roof area?

Detailed Question Guide

Traditional roofing materials are dark and absorb the sun’s energy rather than reflecting it like undeveloped, vegetated land normally would. This absorption of heat leads to the “urban heat island effect” which causes cities to be generally warmer than surrounding areas. The higher temperature increases summertime peak energy demand, air conditioning costs, water and air pollution, and greenhouse gas emissions. For more information, please click here. Buildings can reduce the “heat island effect” in two ways: • A cool roof uses a highly reflective surface (usually white) which reflects much of the sun’s energy, reducing the temperature of the building, and ‘heat island effect.’

• A green roof simulates a natural environment by planting trees, flowers, shrubbery, and grass on the roof. This naturally reflects sunlight back into the atmosphere, while improving air quality, managing stormwater, providing animal habitat, and increasing the insulation value of the roof. Select cool roof if your building uses cool roofing material on your roof for at least 10% of your roof area. By selecting yes, you will be eligible to earn up to 2 points in the second portion of this question. Select green roof if your building uses green roofing material on your roof for at least 10% of your roof area. By selecting yes, you will be eligible to earn up to 4 points in the second portion of this question. If you use both, you can select both options.

S4B. What % of your total roof is covered with cool roofing?

Points are determined by the percentage of roof that is covered by cool roofing. Points are awarded as follows, up to a maximum of 2 points. • 10%-24%: ½ point • 25-49%: 1 point • 50%-74% : 1 ½ points • 75%+: 2 points If audited, you may be asked to provide: • Photographs showing entire roof area and installed roofing material.

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S4C. What % of your total roof is covered with green roofing?

Detailed Question Guide

Points are determined by the percentage of roof that is covered by green roofing. Points are awarded as follows, up to a maximum of 4 points. • 10%-24%: 1point • 25-49%: 2 point • 50%-74% : 3 points • 75%+: 4 points If audited, you may be asked to provide: • Photographs showing entire roof area and installed roofing material.

S5. Does your site use any of the following methods to reduce stormwater runoff?

Stormwater management aims to reduce flooding that can occur during heavy rainstorms when sewer systems can become overwhelmed. This flooding can lead to land erosion and water pollution. Alternative stormwater management strategies typically involve redirecting water away from sewers, at least temporarily, and sometimes storing it for later use. There are many different types of stormwater management systems. Some of the most common strategies are:

• Rainwater collection is done by channeling and collecting rainwater, usually from a roof, into a storage cistern. It is then reused for non-potable applications, such as landscaping or flushing toilets (the water may be treated first). A rain barrel is an example of a rainwater collection and reuse which can be used for small applications. For more information by the U.S. EPA, please click here.

• Planted Bioswales are long depressions in the ground, generally alongside a road or the edge of a property, which are planted with vegetation. Their main purpose is to protect waterways that handle stormwater by slowing the water, filtering impurities, and cooling the water from the heat picked up off of the roof or pavement, before releasing it into the stormwater sewage system. For more information from the U.S. EPA, please click here.

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Detailed Question Guide

• Raingardens are shallow depressions in the ground planted with native vegetation. They are similar in appearance to bioswales, but they hold stormwater runoff while it percolates into the ground, as opposed to bioswales, which only slow and cleanse stormwater runoff. For more information, please click here.

• Permeable Paving allows water to filter directly through the pavers on sidewalks or roads, unlike traditional pavement or concrete roads, where rainwater is forced to runoff the road into sewer systems. These systems require periodical maintenance to prevent the system from clogging. For more information, please click here.

• Bioretention Area: These function similar to a rain garden, by capturing and treating stormwater in the ground. However, they are usually larger in scale and have an underground storm drain. For more information, please click here.

1 point is awarded for each of these types of systems up to a maximum of 2 points. If audited, you may be asked to provide: • Narrative providing a description of the best practices employed to reduce stormwater runoff. Photographs showing each measure. To ensure fairness, properties will only be evaluated based on relevant questions. In this case, if you select “no” to Filter Question 3 (having landscaping), all landscaping-related questions will be removed from the surve.

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Detailed Question Guide

Education & Innovation IE1A. Do you ask for feedback from guests on your green practices?

Guest feedback on green practices helps property owners to continually improve services and make sure practices are being put in place by staff.

IE1B. If so, how do you ask for feedback?

Feedback can be generated by:

Select yes if you ask for feedback from guests on your green practices. By selecting yes, you will be eligible to earn up to 1 point in the second portion of this question.

• Online survey after a guest stay (e.g. via an email). • In-room survey • At check-out (e.g. asked by front desk staff) • Other (specify) 1 point is awarded if any of these methods of feedback has been implemented. You may select more than one method, but the question has a maximum point value of 1. If audited, you may be asked to provide: • Copy of the documents used to collect guest feedback on green practices.

IE2A. Do you educate your guests on environmental issues related to your geographic area (e.g. local habitats, conservation)?

Education can help to deepen your guest’s understanding of their surroundings and encourage them to reduce their personal footprint. Educational topics to consider: • Local animal habitats • Native plant species • Resource conservation • Land preservation Select yes if you educate your guests on local environmental issues. By selecting yes, you will be eligible to earn up to 1 point in the second portion of this question.

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IE2B. If so, please explain your education program.

Detailed Question Guide

Please write in a description of the ways you provide guests with environmental education. 1 point will be awarded for doing so. If audited, you may be asked to provide: â&#x20AC;˘ Provide copies of printed educational material or links to online content.

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IE3A. Have you received third party certification from one of the following certification entities for your property’s building or operations?

Detailed Question Guide

There are a range of certification programs which certify aspects of a hotel’s environmental and/or social footprint. Recognized certification labels are: • STI STEP. For more information, please click here. • LEED (Leadership in Energy and Environmental Design) Certification. For more information, please click here. • IE3B. What level of LEED were you awarded? • If you selected LEED, please select which level you were awarded. Please note that this question is strictly for research purposes and your response will not affect your score. • Certified • Silver • Gold • Platinum • Green Key. For more information, please click here. • IE3C. What level of LEED were you awarded? • If you selected Green Key, please select which level you were awarded. Please note that this question is strictly for research purposes and your response will not affect your score. • Green Key 1 • Green Key 2 • Green Key 3 • Green Key 4 • Green Key 5 • Green Seal. For more information, please click here. • IE3D. What level of Green Seal were you awarded? • If you selected Green Seal, please select which level you were awarded. Please note that this question is strictly for research purposes and your response will not affect your score. • Bronze • Silver • Gold

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Detailed Question Guide

• Travelife. For more information, please click here. • IE3E. What level of Travelife were you awareded? • If you selected Travelife, please select which level you were awarded. Please note that this question is strictly for research purposes and your response will not affect your score. • Bronze • Silver • Gold

• Green Globes. For more information, please click here. • IE3F. What Level of Green Globes were you awarded? • If you selected Green Globes, please select which level you were awarded. Please note that this question is strictly for research purposes and your response will not affect your score. • Green Globes 1 • Green Globes 2 • Green Globes 3 • Green Globes 4

• EarthCheck. For more information, please click here.

• The Audubon International Green Lodging Program. For more information, please click here. • IE3G. What Level of Audubon Green Lodging Program were you awarded? • If you selected Audubon Green Lodging Program, please select which level you were awarded. Please note that this question is strictly for research purposes and your response will not affect your score. • Bronze • Silver • Gold • Platinum

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IE3A. Have you received third party certification from one of the following certification entities for your property’s building or operations? (CONTINUED)

Detailed Question Guide

• Many State Programs exist which certify sustainable tourism businesses. Examples Include Travel Green Wisconsin and North Carolina Green Travel. For a list of state run programs, please click here. • IE3H. What level of your state certification were you awarded? • Please write this in

• Other: Please specify your certification label.

3 points are awarded if any of the above certifications have been achieved for your property. If applicable, you may select multiple options, but no additional points will be awarded. If audited, you may be asked to provide: • Copy of the third party certification (e.g. certificate or letter from certifying body) including “level” of certification or rating.

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IE4A. Do you measure and track the carbon emissions associated with operating this facility?

Detailed Question Guide

Properties produce carbon emissions in a number of ways: directly through refrigerant and fuel leaks, and indirectly through the carbon emissions of electricity produced off-site. Energy usage is typically the largest single source of carbon emissions. Carbon dioxide emissions are directly related to “the greenhouse gas effect” and global climate change, so reducing emissions should be a key objective for your property. Carbon tracking tools track energy sources (e.g., coal, gas) and energy usage quantities. Using this data, the tool can calculate the total carbon footprint of the building (tons of CO2 per year). There are 3 categories of CO2 emissions: • Scope 1: Emissions created directly at the facility (e.g. refrigerant leaks) • Scope 2: Emissions created indirectly from the building related to the electricity production off-site. • Scope 3: All other emissions related to the building (e.g. transportation) The following information should be measured and documented in the tracking system: 1. The total amount of carbon dioxide (CO2 ) related to the operations of your facility, including scope 1 and scope 2 emissions. 2. Time period of which the energy was consumed. (e.g., June 1- June 30, 2012). 1 point is awarded if a carbon tracking tool is being used by this property. If audited, you may be asked to provide: • Copy of the greenhouse gas inventory and/or summary report stating the total emissions for each greenhouse gas scope and source of emissions.

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IE4B. If so, do you track or report these emissions with any of the following entities?

Detailed Question Guide

Reporting CO2 emissions helps organizations to monitor national CO2 levels and track progress over time. Recognized carbon reporting organizations: • The Carbon Disclosure Project (CDP) is an independent nonprofit organization working to drive greenhouse gas emissions reductions and sustainable water use by businesses and cities. For more information, please click here. • WWF Climate Savers is program by the World Wildlife Federation (WWF) which aims to cut carbon emissions and spur economic growth. For more information, please click here. • The Climate Registry is a nonprofit organization in North America that sets consistent and transparent standards to calculate, verify, and publicly report greenhouse gas emissions into a single registry. For more information, please click here. • ENERGY STAR Portfolio Manager is a free energy tracking tool which was developed by the U.S. EPA. Once energy and basic building information has been entered, the software is able to calculate your facility’s greenhouse gas emissions from on-site fuel combustion and purchased electricity and district heating and cooling. For more information, please click here. 1 point is awarded if your property reports its carbon footprint to any of the above entities. If audited, you may be asked to provide: • Copy of greenhouse gas report issued by third party emissions reporting entity.

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IE5. Do you use low VOC paints, primers, adhesives and sealants?

Detailed Question Guide

Volatile Organic Compounds (VOCs) are compounds that are emitted as gases from many products such as paints, building materials, adhesives, and office equipment. According to the U.S. EPA, VOC levels are typically 2-5X higher indoors than outdoors and can lead to a variety of health risks. For more information, click here. Products are generally labeled as “Low-VOC,” “No-VOC,” or “VOCFree.” To be sure that a product qualifies, you can also look for independently certified products by GREENGUARD and Green Seal. To find products certified by these organizations, use either of the following links: To find certified products by GREENGUARD, please click here To find certified products by Green Seal, please click here. If you are unsure if your products are certified by GREENGUARD or Green Seal, you can use the following standards (adapted from standards established by the U.S. EPA and California Air Resources Board). VOC Levels must equal to or lower than the following: • Paints: • Flat: < 50 g/L • Non-flat: < 100 g/L • Stains: <250 g/L • Primer: < 100 g/L • Adhesives: • Construction adhesive: <15 g/L • Contact adhesive: <55 g/L • Flexible vinyl adhesive: <70 g/L • General purpose: <10 g/L • Sealants: • Concrete: <100 g/L • Driveway: <50 g/L • Waterproofing: <250 g/L

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IE5. Do you use low VOC paints, primers, adhesives and sealants? (CONTINUED)

Detailed Question Guide

To see a complete list of VOC limits for paints, stains, primers, and sealants, please click here. To see a complete list of VOC limits for adhesives and other products, please click here. 1 point is awarded if use low VOC products at your property. If audited, you may be asked to provide: â&#x20AC;˘ List of approved paints, primers, adhesives and sealants with the VOC content in grams/liter or expressed as a % of total weight for each product.

IE6. Do you offer guests access to charging stations for electric vehicles, either onsite or within 1 mile of the property?

Electric vehicle charging stations are for guests and employees with electric cars to charge their car while at the hotel. Several styles of charging stations exist, and these are most commonly 120V or 240V.

For more information about electric vehicles, please click here. 1 point is awarded if any type of electric charging station is available for guest use on your property or located within 1 mile of your property If audited, you may be asked to provide: â&#x20AC;˘ Photograph showing installed electric vehicle charging stations.