Contact Jan / Feb 2016

G U E R N S E Y ’ S

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M A G A Z I N E

Jan / Feb 2016

Michelle Johansen Guys allowed

Speaking the same language

Women’s Development Forum is seeking men

How Mandarin lessons are taking our schools by storm and how Guernsey compares with teacher Ye Yingying’s home in Shanghai

We learn what’s next for the Women’s Development Forum from founder Michelle Johansen and some of the issues surrounding the ‘gender at work’ debate

CISE one year in New office, new products, new plans. Fiona Le Poidevin tells of her busy first 12 months running the CISE and gives us a glimpse of future plans

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Happy New Year A new year usually means new beginnings, renewed pledges, plans and hopes for the future. We at Chamber certainly hope that the business community of Guernsey is seeing its plans come to fruition despite the difficulties of a generally sluggish economy that has prevailed for the last few years.

I would like to think that the worst is over and I am cautiously optimistic for the coming year.

Certainly Deputy St Pier is optimistic that Treasury and Resources has worked hard to implement the FTP over the last four years and has in place solid plans for continued and greater restraint in the public sector going forward into the next term. The big question though, given an election is in just three months’ time, will the new house be in accordance with these plans and pro-active with regard to implementing them?

Only time will tell.

As I write this, the result of the amendment to the proposed repeal of the Sunday trading laws has appeared on my screen.

The issue has proved contentious and emotive amongst our population and indeed our membership. But Chamber Council’s view

Editor Trish Grover editor@collaboratecommunications.com Advertising sales Julie Todd sales@collaboratecommunications.com Design & production Mojoe joe@mojoecreative.co.uk

remains that we live in a modern and progressive society where freedom of choice should prevail, and that seems to accord with the States' vote.

Our main article this edition is with Michelle Johansen who you will be aware wishes to see more women in the workforce particularly in senior and board roles. This is a common theme with our own government that many feel would benefit from a greater proportion of women in the House.

My view is that whoever holds a senior role in business or Government must be of the correct calibre. Women in Guernsey are just as capable as men to hold roles in Government, however, considerably fewer women put themselves forward as candidates for election and inevitably fewer are voted into the House.

The recent event ‘Power of the Voice’ in Guernsey organised by Soroptimists International explored the issues surrounding the political influence of women in Guernsey.

Hopefully the event will have helped identify why women are more reluctant to put themselves forward for political positions so that any actual or perceived barriers to participation can start to be addressed

before the elections in April.

As China’s economy develops at an incredibly fast pace the world is seeing a growing influence from the Chinese community throughout every facet of the global community. As I travel, I see more and more Chinese who are influencing business communities in every way - from their investment in African countries for example, to their chosen holiday destinations. Not to be underestimated is their staggering spending power wherever they go.

Guernsey Finance is right to invest in an office in Hong Kong and Shanghai to raise the profile of the island in that part of the world and our Education Department, through the Guernsey College of Education, was very far-sighted in bringing two Mandarin teachers to Guernsey to bring the language to our schools and community. Ye Yingying’s ‘All in a Day’s Work’ article makes for interesting and thought provoking reading.

I truly hope that 2016 will be the year when Guernsey’s economy begins to drive forward.

All of the signs are positive and let’s hope that we can collectively deliver hope into reality.

Contact is produced six times a year by Collaborate Communications Ltd. To receive Contact magazine call Julie Todd on: 01481 715 222 or email: sales@collaboratecommunications.com

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19 24 43 49 FE ATUR ES

Michelle Johansen

Women’s Development Forum is seeking men

Viewpoint Richard Digard

All in a day’s work With Ye Yingying

Grumpy old (wo)man With Rhona Humphreys

Contributors

Contents

Nichole Sweetsur writer Richard Digard writer Gemma Long writer Paul Chapman writer

4 Business news 14 Chamber news 19 Michelle Johansen 24 Viewpoint

John O’Neill photographer Chris George photographer

28 Affordable office accomodation 43 All in a day's work 46 Business in the community 49 Grumpy old (wo)man

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BUSINESS NEWS

Guernsey Finance to open Hong Kong office The second overseas outpost for Guernsey Finance will be opened during the first quarter this year – the first being based in Shanghai.

Guernsey Finance China Representative, Wendy Weng, who is based in Shanghai, will use the new office as a base from which to carry out further promotional activities concentrating on the wider South East Asia market and it will also be utilised by the Guernsey Financial Services Commission to provide regulatory advice to those in the region who might be considering Guernsey-specific ventures.

The central location at Three Pacific Place in Admiralty ensures Guernsey Finance is well positioned to meet with Hong Kong-based practitioners and others from around Asia.

Dominic Wheatley, chief executive of Guernsey Finance, said: ‘The Hong Kong office is an exciting development not only for Guernsey Finance, but also the island’s financial services sector which has a growing interest in the region. We believe that establishing a larger presence in Asia reflects current industry trends and is fundamental to our future strategy,

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particularly as Hong Kong is such an important hub not only for China, but South East Asia overall.’

The expectation is that the office will be operational during the first quarter of 2016, with a formal launch event and a Guernsey-hosted masterclass scheduled to take place in Hong Kong during the first week of March.

‘Full details of the events will be announced in due course, but it is important for those in the South Asia market to be aware that the office will be ‘open for business’ before then, most likely by the end of January, said Dominic.

Guernsey’s Commerce and Employment Minister, Deputy Kevin Stewart, welcomed the announcement, highlighting the fact that Hong Kong was one of the world’s top financial centres.

‘We are delighted that Guernsey Finance will have a physical presence in Hong Kong which, in conjunction with the Shanghai office, will assist the island’s finance sector in the promotion of its services in the region and reflects the priorities set out in the government’s finance sector strategy. Hong Kong is regarded as a key global financial location and this is a significant step in Guernsey’s ability to attract new business from the region on the basis of its reputation as a well-regulated, compliant and cooperative international finance centre.’

Guernsey’s presence in the region has been further consolidated through signing a Memorandum of Understanding (MoU) with the Shanghai Family Office Union (SFOU).

The agreement was signed by Kate Clouston, director of international business development at Guernsey Finance, and Antoine Kuo, chairman of the SFOU, at a co-hosted wealth management event in Shanghai.

The MoU sets out a statement of intent to support business development initiatives between Guernsey and the SFOU, provision of office and meeting room space in Shanghai, organisation of events, employee exchange programmes and registration services.

‘We are thrilled to have a partner in Shanghai with whom we can work to develop ties and increase business exchanges in the private wealth space,’ said Kate.

‘Guernsey industry experts now have the opportunity to help Chinese firms understand international regulatory and compliance standards and procedures, and the union will in turn act as a conduit to a vast and growing network in mainland China. The MoU also shows a broadening of the relationship between Guernsey and China which has continued to build since we first established our Shanghai office in 2007.’

B U S IN E S S NEWS The main purpose of the ambassador’s visit was to develop academic links with Guernsey. The Mexican Embassy initially made contact with Guernsey College of Further Education’s principal Saboohi Famili explaining that he was seeking to strengthen relationships and collaboration with academic institutions throughout Britain, including the Channel Islands.

The Ambassador’s itinerary included a tour of the college’s various sites, where he made a presentation to college business studies students.

Mexico seeks to strengthen relationships with Guernsey Diego Gómez Pickering, the Mexican Ambassador to the UK visited the island in December and met with representatives from the States of Guernsey and the Guernsey College of Further Education.

‘It’s a real privilege for the college to have been approached by Ambassador Pickering,’ said Sabbohi. ‘We have been working extremely hard to build relations with other educational institutions in order to exchange ideas and to share experiences.

‘It’s extremely important that the outside world is aware of the high level of training and education in the island, delivered by both public and private sector providers and supported by initiatives such as Skills Guernsey. Despite its size Guernsey has the potential to have real presence in the global market. Our vision is to provide world-class education by 2020. This is a bold ambition but one that the Bailiwick and our learners

deserve. Foreign and international alliances which can be developed through this kind of visit are key in extending the views of staff, students and States officials and we are proud to take on this ambassadorial role for Guernsey.’

The Chief Minister, Deputy Jonathan Le Tocq said: ‘I was delighted to welcome the ambassador on his first visit to Guernsey, and I am particularly pleased that the focus of his trip is education, skills and the creative industries – issues that matter hugely to me personally and to us as an island economy doing business globally, and on which a great deal of work is currently happening in Guernsey. This was a great opportunity to build closer links with an influential member of the OECD and the G20.’

Ambassador Pickering started his career in journalism working for CNN in Mexico City and the Americas edition of The Wall Street Journal. This experience led to his appointment as head of the foreign press co-ordination for both President Nieto’s presidential campaign and from 2012 as director for foreign media for the President’s Office.

FTSE AIM 100 tech company relocates from BVI to Guernsey

Takeovers and Mergers, which provides greater protection to shareholders.

Its domicile in Guernsey will enable the company to enjoy greater exposure to potential investors thereby facilitating liquidity in its shares.

SafeCharge International Group Limited has moved from the British Virgin Islands to Guernsey.

Group business development director at SafeCharge, Tim Mickley, said:

The company is an international provider of payments services, technologies and risk management solutions which was floated on AIM in April 2014, raising $125m and now regularly ranks in the FTSE AIM 100. At the time of migration it was capitalised at around £400 million.

SafeCharge's decision to move to Guernsey was motivated by several factors, one of those being Guernsey's reputation as a base for a number of funds and companies which are listed on the London Stock Exchange.

The company also viewed Guernsey as well-positioned for it to make a potential move to the main market in the future.

This is bolstered by the fact that Guernsey companies benefit from the City code on

‘This is an important milestone for the group.

Guernsey fits our requirements perfectly with its sound regulatory standards and solid reputation in financial services. It's also an easy and efficient place to do business.’

The team at Collas Crill who advised on the relocation was led by partner Sean Cheong (pictured), assisted by senior associate Gareth Morgan and associate Simon Heggs.

Sean commented: ‘SafeCharge's decision to redomicile in Guernsey is excellent news for the island. It is important to ensure that companies like SafeCharge, with strong credentials in fintech, continue to be attracted to Guernsey.’

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BU S I N ES S NE WS

Highest number ever shortlisted for 2015 Guernsey Awards for Achievement Business Awards

Investec Sustainability Award made up of DLM Architects, Generali Worldwide and Ronez.

In its 30th anniversary year, the 2015 Guernsey Awards for Achievement has 22 entries going through to the business award short-lists. This is the biggest overall short list in the history of the awards with representation from companies across the breadth and depth of the commercial landscape of Guernsey.

The Excellence in Marketing Award short list comprises Epic Challenges, the States of Guernsey’s “Your Views Matter” campaign and a joint entry from Sure and Orchard PR.

The 22 entries are made up of 18 separate companies with four entering more than one category. The short list reflects the competition and quality within the award categories and the difficult decisions that the judging panels had to narrow down the entries on applications alone.

The BWCI Innovation Award attracted the highest number of entries – 12 in total with five being shortlisted: Aon Insurance, the Guernsey Press, Pet Technology Store, SGI Guernsey (2-Reg) and the States of Guernsey for its Census Project.

The worlds of architecture, insurance and construction represent the short list for the 6

Business sector diversity is also demonstrated in the short list for the NatWest Best Small Business Award which has a short-list of four, from a total of 11 entries, with CBO Projects, Island FM, Karting Guernsey and Situations Recruitment.

The financial world is at the heart of three short listed companies for the Condor Ferries Employer of the Year Award with 1st Central Group, BWCI and Lloyds Bank International.

Whilst it is the 30th anniversary of the Guernsey Awards for Achievement, Lloyds Bank is also celebrating with its 250th anniversary in 2015. BWCI was short listed in 2014 and 1st Central is making its first appearance in the awards short list.

There was strong competition in the Commerce and Employment Guernsey Business of the Year category with four companies going through on the short list to final presentations: Aon Insurance, Orchard PR, Ronez and Skipton International.

‘The strength of the entrants in the Guernsey Business of the Year award has clearly been mirrored in the other five business award

categories,’ said Deputy Al Brouard, Deputy Minister for Commerce and Employment and chair of the Business of the Year judging panel. ‘I have never seen such a demonstration of business diversity in the Awards for Achievement short list – nor so many short listed organisations - which is indicative of the successful and competitive business environment that exists in Guernsey.’

All short listed companies make verbal presentations to each of the independent judging panels. After an opportunity to hear the short listed companies expand on their initial submissions, the judges have the chance to ask their own questions to discover more about the company.

From the combined score of the initial written submission and the verbal presentation, the winner and runners-up will be finalised. The results will be announced at the Guernsey Awards Gala Evening that will be held on Thursday 11 February 2016 at Beau Sejour with guest speaker Gareth Southgate.

Tables can be reserved at the Guernsey Awards Gala Evening by calling The Guernsey Event Company on (01481) 728686 or emailing carl@eventguernsey.com

B U S IN E S S N EWS

CISE introduces the SPAC as a new product New rules have been introduced which allow Special Purpose Acquisition Companies (SPACs) to be listed on the Channel Islands Securities Exchange (CISE).

A SPAC is a cash shell which is used to raise money for a very specific investment objective.

The SPAC is growing again in popularity as international markets recover from the global financial crisis and now the CISE has launched specific rules to introduce it as a new product.

Fiona Le Poidevin, CEO of the CISE, said: ‘We have been able to introduce our SPAC rules in a timely manner, which demonstrates the responsive nature of the CISE in meeting the needs of current and potential clients.

Elian acquires SFM Europe Merging Elian's existing international finance team and the SFM Europe team, the combined service line will be made up of more than 150 employees, and it will be led by SFM Europe CEO, Robert Berry.

SFM Europe offers services for the management of securitisations, structured finance and asset finance to global banks, investment managers and blue chip corporates. The completion of this acquisition expands Elian’s international finance offering.

The deal, which was announced in

‘The new SPAC rules have been designed to be commercially attractive for management teams and yet also offer robust integrity for investors so we expect that this, combined with our competitive fee regime, will mean that they prove attractive in the marketplace. Indeed, even though the rules are only just coming into effect, we have already received a couple of enquiries.'

The key benefits for listing a SPAC on the CISE include the low minimum market capitalisation, a 36-month timeframe for an acquisition and an extremely competitive and transparent fee regime.

A SPAC is an investment vehicle although it would tend to be quicker and cheaper to establish than a fund, while not having the same spread of risk. This has contributed to the popularity of the SPAC waxing and waning over the years but there has been a significant renewed interest more recently as groups of sophisticated investors seek higher returns by backing management teams with a proven track record in specific asset classes.

September, brings Elian’s head count to 640 employees and increases its geographical spread to 16 jurisdictions, including the key European financial markets - Amsterdam, Dublin, Frankfurt, Lisbon, London, Luxembourg, Madrid, and Milan.

Elian’s CEO, Paul Willing (pictured), said: ‘Elian launched its new brand just over a year ago with an acquisition strategy that will give us critical mass in important new markets. The SFM Europe acquisition fits perfectly with our growth strategy and will enable us to continue our commitment to excellent client service by providing a wider range of services in more jurisdictions. We are now integrating SFM Europe with the wider Elian business and are excited to offer clients our boosted international finance offering.’

CHANNEL I SLAN DS SE C URITIE S E XCHANG E

Channel Islands Securities Exchange Fiona Le Poidevin has now been in her new role as the CEO of Channel Islands Securities Exchange (CISE) for a year. Contact caught up with her to find out how the first 12 months had gone and what is on the horizon for CISE in 2016.

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C HANN E L IS LAND S S E CUR IT IE S E XCHANG E

It’s been a pretty hectic year for Fiona and her team.

‘We opened a Jersey office in St Helier,’ explained Fiona. ‘This was in response to feedback from our sponsors and was a logical step given that our business is pretty much evenly spread between the two islands. We have also moved offices in Guernsey, undergone a complete rebrand and started developing a new website. These are all essential factors in raising our profile and improving our visibility in the market place.’

Fiona, who incidentally also managed to organise her own wedding in 2015 in her ‘spare’ time, is enjoying her new role and the challenges it presents.

‘In many ways, the CISE is like a new start-up operation which is really exciting. We are looking at ways of taking the exchange in a slightly different direction and at the same time we have an existing book of business that gives us the economies of scale to do just that. We have around 2,000 listings on the exchange – a significant number – and a market capitalisation of £350 billion (as at 1 Dec 2015), a figure that has been increasing steadily over the past 12 months.

‘My previous role at Guernsey Finance has certainly provided a sound platform to take on this position. I have a very wide network of contacts in the UK and around the globe which has been incredibly useful. Also having worked with organisations from across all finance sectors has given me valuable insight into and knowledge and understanding of the industry as a whole. ’

Unsurprisingly for a financial services jurisdiction, most of the CISE business is generated through the finance sector.

‘The London market is our biggest source of business. Introducers use local sponsors – typically law firms, banks, fiduciary organisations or fund administrators – to list with us.

My previous role at Guernsey Finance has certainly provided a sound platform to take on this position. I have a very wide network of contacts in the UK and around the globe which has been incredibly useful ‘We are seeking to diversify both in terms of our product offering and geographically.

Currently around one third of our business is investment funds – both closed and open-ended – many of which will be dual listed on say the London Stock Exchange (LSE). Debt vehicles make up about half our book.

‘We are seeing a trend towards convertible debt – which is essentially a debt obligation that can be turned into equity (stock ownership) in the underlying security at a later point. The CISE is highly regarded as a listing choice for these structures. I was at a debt conference in London last autumn where a lawyer specialising in this area announced that most UK deals for convertibles are using CISE. This type of third party endorsement is invaluable in enhancing our reputation and building future business.’

Looking ahead, Fiona and the team are working hard behind the scenes on a number of new initiatives.

We are looking at ways to improve our IT systems particularly focusing on improving the process for listing trading companies – a market we are keen to develop. Ultimately our aim is to introduce an electronic trading platform to encourage brokers to trade on the CISE. You can already trade shares but through an electronic platform we can expand this area and encourage a wider number of brokers to do so. They will invariably be based in London and so this will equally extend the CISE brand reach and improve our visibility in our key market.

‘We only have a small number of trading entities but we are receiving enquiries so I am confident that we can generate real growth in this area.’

Fiona sees the SME market as playing a key role in the CISE’s growth of its trading company listings. >

In many ways, the CISE is like a new start-up operation which is really exciting. We are looking at ways of taking the exchange in a slightly different direction and at the same time we have an existing book of business that gives us the economies of scale to do just that

9

CHANN EL ISLAN DS SE C URITIE S E XCHANG E

‘The European Commission has launched the Capital Markets Union Action Plan as a means to increase capital flows within and with the EU and to decrease reliance on banks for lending. At the moment in Europe 70% of funding comes from banks and 30% from securities; in the US the figures are 20% and 80% respectively so a massive difference.

The EU wants to rebalance this. We are all aware that, since the financial crisis, banks are not lending freely albeit that is improving gradually. So there is a funding gap and we see a role that we can play in helping to fill it.

‘There are a number of ‘new’ forms of funding in the islands and elsewhere – crowd funding, angel investment – and these can raise maybe up to £5 million. At the other end of the funding spectrum lies the opportunity to list on a large exchange such as the LSE; there is a clear gap in the middle and that’s where CISE comes in.

‘The rate of failure for SMEs is relatively high.

Whilst in some cases this may be due to a flawed business plan, sometimes it is because a company simply cannot get funding to take them to the next level but they have not yet got the critical mass to enable them to list on the LSE or similar which can be extremely costly.

‘We are therefore talking to investor networks both on and off island to encourage them to consider a listing on CISE as the next stage for their companies.

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Investors at this point are often seeking an exit strategy and this is one available option.’

and approach for CISE dovetail with the islands’ overall strategy.

Fiona also explained how the CISE can act as an ‘incubator’ for businesses before they are ready to list on one of the bigger exchanges.

‘Our strapline is ‘responsive and innovative’.

Over the years the islands have shown that they can respond quickly to market trends and be innovative in terms of financial services and legislation in order to develop niche markets - Guernsey’s image rights registry is a good example of that. As a small exchange we can be nimble and flexible and can react quickly - all to ensure that what we offer is fit for purpose and directly correlates to what is happening in the commercial world. To that end we are currently reviewing our investment funds rules to reflect the changing nature of the investment funds industry.’

As a small exchange we can be nimble and flexible and can react quickly - all to ensure that what we offer is fit for purpose and directly correlates to what is happening in the commercial world.

‘The CISE's rules follow international standards. Therefore companies get used to their additional responsibilities and the different procedures they need to follow when listed and they can build up a track record before potentially moving onto a larger exchange.’

Strategically Fiona explains how the plans

Fiona is upbeat about 2016 and the future growth of the organisation. She would like to attract more local companies to list on CISE. ‘We are very well placed to assist some of the local burgeoning fintech companies to grow - which is wholly in line with the islands’ governments’ long-term goals. We have both islands’ government bonds listed with us and we are keen to support the islands in any way we can.

‘In 2016, we will be more visible both locally and elsewhere. We have a lot of positive messages to share and I am looking forward to another successful year.’

DIGITAL UPDATE Further enhancing trust in Guernsey

Back in December, Guernsey’s Chief Minister, Deputy Jonathan Le Tocq, announced the publication of Guernsey’s first cyber-security review.

‘Guernsey is part of a global economy and a highly connected world,’ he told Guernsey deputies.

‘Having a clear understanding of the threats, challenges, risks and opportunities that we face provides us with the evidence needed to deliver two of the key requirements of government – to ensure the safety and security of our community, and to build our economy.’

Those two factors – safety and security, and economic growth – are linked together ever more closely.

‘Guernsey has long had a tradition of successfully leveraging its unique geography, legal status and entrepreneurial skills to punch above its weight in the development of new products, services, and markets,’ says Colin Vaudin, Guernsey’s chief information officer.

‘Our success in banking and fiduciary services has been extended more recently into areas such as specialist insurance, financial technology and e-gaming.

‘Recognising the opportunities, the States have made digital government and promotion of a digital economy a central feature of their economic and social development plans.

Guernsey’s Economic Development Plan affirms that one area of major focus will be the development of Guernsey’s digital capability – both in terms of infrastructure on the Island and the development of islanders’ digital skills.

At the same time, through chief executive Paul Whitfield’s public service peform programme, the States is moving to embrace e-government initiatives that promise to transform the provision of services for islanders.

‘Governments and businesses worldwide are responding to cyber-risks by developing national strategies and risk management processes, reforming legislation and regulation, building cyber-security capabilities and raising public awareness,’ says Colin.

‘Guernsey has made a good start on that.

Government and the private sector have begun to work together on the issue; companies and Government have adopted risk management approaches; and industry has responded with a growing array of cyber-security products.’

The review makes it clear that for Guernsey to succeed in its ambitious digital vision, it must seize the opportunity now to build security into the design of its digital economy and e-government offering. It also sets out opportunities for Guernsey to partner with other jurisdictions on cyber-security.

The review has been welcomed by the business community, as it provides the opportunity for the States to put in place the required building blocks that will secure the future of the island’s cyber-space and enable Guernsey to win competitive advantage by being seen as a safe place to do digital business.

The survey was carried out in partnership for the States of Guernsey by the Ascot Barclay Group (ABG), whose global expertise in cyber-security has seen them – among other things – recently help set up a UK university course on cyber-security supported by Prime Minister David Cameron.

ABG’s chairman, Sir Kevin Tebbutt, is a former director of GCHQ. ‘I echo the recent public statements of the present director of GCHQ in urging that every individual, commercial entity and Government institution should be alert, aware and active in taking adequate measures to protect themselves from the threats that exist,’ says Sir Kevin.

it is vital to ensure that the appropriate defensive tools and skilled resources are in place to protect vital assets and interests.

‘The States of Guernsey is therefore to be congratulated for having taken decisive leadership action in undertaking this cyber-security review, that is focused not only on the essential requirement to protect the island community but also promotes and secures the Bailiwick’s position in the forefront of the global digital economy.’

Guernsey has moved fast to maintain its position in the forefront of the global digital economy. The PWC report on FinTech opportunities on Guernsey led to the establishment of the government-business partnership body that is now in place. Work is also underway to build on Guernsey’s long-held track record as a stable and trusted jurisdiction – in data storage and processing, for example.

‘The review demonstrates that in addition to protecting its digital economy and government from threats, a strong cyber security environment can provide a market advantage for Guernsey' says Deputy Kevin Stewart, Guernsey’s Minister for Commerce and Employment.

‘The recommendations show how we can further enhance the reputation of Guernsey as a safe, secure and private place to do business. If we continue to make the right investments in policies, structures, education and infrastructure, Guernsey could become both a thought- and market-leader in cyber-education, cyber-defence, data privacy and digital security.

‘This is not only our aim – the cyber-security review helps to demonstrate how it is possible, and government and business are welcoming the opportunity to lead the way on this.’

For further information drop a line to securedata@gov.gg

‘For companies and institutions in particular, 11

HNOLOGY A F O C UTSEC ON F INANC E

Guernsey’s technology sector in 2016 - owning the disruption Mark Lainé from C5 Alliance tells us more A lot of people are saying that there is great cause for optimism in Guernsey’s business sector this year – they may well be right. C5 in 2015 certainly enjoyed our best year yet and we have worked on some phenomenal projects.

However, I think I need to be more specific – for me, 2016 isn’t simply about having a cheerful outlook based on generally good financial performance in this area, it’s the year we all need to get serious about innovation.

There are some great projects happening that could enable us to do this. For example, Guernsey has embraced fintech and our government has publicly backed the sector.

This is good news, of course, but we need to look beyond the label to consider what ‘fintech’ as a concept, a policy and a business opportunity might bring for us. Guernsey businesses have long been involved in the exploitation of technology for the finance sector, but the term fintech is opening new doors on the international scene, so we need to embrace it - but how? There has already been plenty of discussion around new fintech start-ups and the potential disruption that will come with it. However, from Guernsey’s perspective, it’s not only the fintech start-up arena where we need to be focusing our efforts. In my opinion we need to be focused on our existing financial service industry and how we are going to revolutionise it.

Disruption from technology is coming whether we like it or not – we have got to own it.

New products I recently attended HP Discover and had some very interesting conversations on the implications of fintech and disruptive technology. This confirmed my instincts that, for Guernsey to really benefit from fintech, we need to widen our focus away from just start-ups and look into how we can support existing financial services providers, how we can set them on the path to compete with

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disruptors and start-ups and become disruptors themselves.

Existing financial services firms need to be thinking about where they are on the adoption curve as compared to disrupters.

Are they leading edge, early adopters, mainstream or late adopters? How quickly do they introduce new technology?

Are they adding new customer relation tools? Adapting to new business practices?

Increasing security? Using big data?

Improving mobile access?

Once we begin to get a handle on where our existing businesses are, we can all start to work together to use fintech, alongside other innovation practices, to make changes where they will benefit the most. Fintech is just part of the innovation toolkit and we need to start using it, not just to grow new business, but to protect our existing industry – safeguarding the future of our finance industry is the single most important thing we can do. In 2016, I would like to see the technology sector working ever more closely with government, even allowing for a new intake of deputies in May, to develop and support the sector.

Support for e-gaming This approach is not limited to financial services of course – other industries, including the public sector should be asking themselves these same questions.

The e-gaming sector is also an area that urgently needs to consider innovation.

The worth of e-gaming to Guernsey as a whole had been declining, with less rack space being taken on the whole. At C5, we have bucked this trend by providing strategic wrap around services beyond simple hosting including, design, building platforms, providing maintenance monitoring and general support for client systems and premises. The island needs to consider more widely how it can provide the right environment for e-gaming businesses to flourish.

However, against all of this optimism we also have to recognise some challenges and come up with the solutions to deal with them. Some of these problems can, and should be, tackled by Guernsey’s businesses themselves, but some will require government intervention.

Innovation for skills One of those areas is skills shortage.

As we move into what I believe will be a year of exciting innovation, we are still carrying some old baggage with us. The 2014 report on skills shortages found that project management, business analysis, IT and technical skills were among the most commonly reported skills gaps and shortages in the island. Unfortunately, this hasn’t changed. This shortage is not just in tech companies, but also in commercial and finance businesses where developers, security experts, business analysts, project managers, networking experts just cannot be found. This situation looks set to persist into 2016 and has the potential to hold us back if we don’t seriously address it.

With our need and our desire for a fintech-driven, digital future, my concern is that today’s skills shortage will become a serious economic barrier within three years and prevent this vision from becoming a reality. I am very aware that the issue of skills, particularly the lack of digital skills in Guernsey, comes up time and time again – I have written extensively on the subject.

I won’t continue to labour the point, except to say that the same innovative thinking we need to adopt for both our private and public sector needs to be applied when we are considering how to solve our skills shortage. Success for Guernsey will come from a mixture of indigenous and external new businesses, but they are all dependent on high-level skills that are in very short supply – in this area we are currently our own biggest disruptive challenge.

It is time to get seriously creative.

E CHNOLOGY A F OTCU S ON F INAN C E

Mapping innovation across the lifecycle

R&D

Leading edge 2 +YRS

5% 1-3 YRS

Early adopters 25%

While the island develops an innovative strategy to address the skills shortage once and for all (no pressure!) I believe that business has a responsibility to think of ways to improve the situation and to take action.

At C5 for example, we are running five bursaries for university students in the digital space and we have also started an internal academy. This is investing in the future, but in the short-term, we also need to bring in people with these high-level skills – and we should be bold about it.

Our neighbouring island, Jersey, is in the process of looking at policies to attract the digital skills that they need – if they roll out the red carpet and we don’t, we will face further challenges. 2016 is the year that we need to do something very bold to make the most of the opportunities for economic growth and independence.

International ambition Skills shortage aside, I believe we have a very positive year ahead as a digital jurisdiction and as a technology sector as a whole. If we invest in innovation we can position ourselves on the right spot on the adoption curve. To do this we need to invest in the right skills, attract and develop the right people and encourage start-ups and e-businesses to relocate to Guernsey, but more importantly, we need to support our finance sector in its efforts to innovate.

If we do this, the future for the island is bright. 2016 is our opportunity to put in place some key programmes and initiatives that will bring us the skilled people we need to grow the industry and make Guernsey an internationally renowned centre for digital excellence.

Late Adopters

Mainstream

2-5 YRS

50%

2-5 YRS

80-100%

5 YRS

2016 is our opportunity to put in place some key programmes and initiatives that will bring us the skilled people we need to grow the industry and make Guernsey an internationally renowned centre for digital excellence.

Technical, practical or job specific skills

77%

Planning and organisation skills

55%

Problem solving skills

54%

Manangement skills

51%

Leadership skills

43%

Oral communications skills

42%

Customer handling skills

40%

Advanced IT or software skills

38%

Written communication skills

36%

Team working skills

32%

Numeracy skills

29%

Sales and marketing skills

27%

Literacy skills

26%

Basic computer literacy/using IT

16%

Foreign language skills

6%

Any other skills

8%

This chart from a BMG report in 2014 shows the skills Guernsey employers say are hard to find. Technical skills, problem solving and IT and software skills figure prominently.

13

CHAMBER NEWS

Chamber annual dinner – one of the largest ever.

The 2015 annual dinner held at the St Pierre Park Hotel attracted nearly 300 guests representing organisations from right across the local business community.

Lord Gus O’Donnell GCB was the guest speaker and gave an entertaining and informative keynote address that mixed memories and anecdotes from his life and career as UK Cabinet Secretary inside the Treasury and Number 10 Downing Street to the balancing act of trust and respect that needs to exist between the private and public sectors. Mutual understanding between the two will lead to an improved way of living for us all.

‘Private and public sectors need to work together to achieve better outcomes for everyone and improve everyone’s quality of life,’ said Lord O’Donnell. ‘It’s important that government lets the private sector get on with the things it’s good at and for the commercial sector to understand what the

14

public sector can do well.

‘When I started in the Treasury 1979, government was running British Airways, British Telecom, British Gas, the list goes on? Were we doing it well? No we certainly weren’t. Would we have been able to get the required investment into these operations with it remaining part of the public sector? No we would not. Privatisation was an efficient mechanism to ensure the future investment which was badly needed to sustain service levels.’

Digital service provision is the answer to improved efficiencies within the public sector according to Lord O’Donnell.

‘It operates a 24/7 service, is wholly impartial to the age, gender or creed of the customer and it’s cheaper than manned alternatives. It seems to me that you have a great capacity as an island to attract digital media to diversify away from financial services.’

His views on immigration are clear and should strike a chord with our local population with the current discussion around the ‘demographic time bomb’.

‘Migrants are the dynamic part of any

economy; they are risk takers and have to build from nothing. With an ageing society you need to attract young people back but at the same time attract young skilled individuals in. If not it’s a long goodbye note.’

The chosen charity for the event was GO which supports young people in Guernsey.

Over £3,000 was raised for the organisation from the proceeds of the raffle – a sum with which GO’s founder Sarah Bamford was delighted. ‘We were so pleased to be nominated as the benefiting charity and the total sum of £3,190 raised from the raffle is a major contribution to the investment that GO is making into a new computer system.’

The Anvil Trophy was awarded to Stephen Ozanne, senior associate at AO Hall. Chamber President Tony Rowbotham said.

‘Stephen has consistently stood out in his promotion of the fintech sector. His energy, enthusiasm and commitment has greatly impressed us.’

The 2015 Guernsey Chamber of Commerce Dinner was sponsored

by Price Bailey Chartered Accountants and Montagu Evans Channel Islands Limited.

15

C HAM B ER NE WS

Chamber reaccredited with Investors in People Guernsey Chamber has retained its Investors in People accreditation for a further three years.

Investors in People is a framework which measures people management, and is used as a continuous improvement tool to ensure people excellence is at the heart of any organisation. The GTA’s Investors in People development consultant, Janine Lane, worked closely with Chamber to help it achieve reaccreditation.

‘The GTA is delighted that Chamber has retained its accreditation. You do not have to be a large corporate organisation to strive

for accreditation. Gaining and retaining Investors in People status is a superb accolade; Chamber may be a small organisation but the team interacts with a huge number of businesses across the Bailiwick and maintaining the standard is key to sustaining operational efficiency and excellent customer service.’

Chamber would like to offer its condolences to the family of Jurat John Morris.

Barry Cash, Chamber director, said:

Jurat Morris passed away peacefully in November at the age of 93 having played an extremely active role in the island throughout his career. He was YBG's first president 1961-2 and was Chamber president 1968-9.

‘Reaccreditation is very important to Chamber as it ensures we are continuing to meet high standards of management practice. Investors in People underwrites the way the Chamber of Commerce looks after its own staff and anyone joining the organisation knows they can expect high standards. I would recommend Investors in People to anyone who wants to benchmark their organisation with the best in industry.’

He added: ‘The GTA University Centre has been a great help because it provides a reference point between the UK and Guernsey for Investors in People. The GTA has experts in their field and provides onsite help and advice when needed. This saves us time as we don’t need to source help from the UK.’ Pictured left to right: John O’Neill, Barry Cash

Reminder Chamber would like to remind members that they have the ability to sign in to the website and update their profiles and details when required.

Members can also post any events or news to share.

This is a fantastic way of communicating with a large proportion of the local business community and a real benefit of your membership. There is an online guide to help you through the simple upload process.

Coming up… A few key business events for your diaries

Date

Event

Time

Venue

Booking / Information

18 January

Chamber monthly lunch

1200 - 1400

OGH Hotel

www.guernseychamber.com

18 January GCFE IT skills training open day

0900 - 1230 1730 - 1900

Les Cotils

21 January

ACAS Investigations seminar

0830 - 1230

Les Cotils

29-31 January

Global Game Jam

1800 (for 48 hrs)

Digital Greenhouse

www.facebook.com/tinktec

11 February

Guernsey Awards for Achievements Gala Dinner

1800 - 2330

Beau Sejour

www.awards.gg

15 February

Chamber monthly lunch

1200 - 1400

OGH Hotel www.guernseychamber.com

flexiblelearning@gcfe.net

www.cipd.co.uk/local/guernsey

If you would like your event included in our diary please email details to editor@collaboratecommunications.com

16

NEW ME M B E R S Over the past two decades, ActionCOACH has helped thousands of businesses and their owners around the world to become successful, profitable businesses that operate without the owner being present.

ActionCOACH ActionCOACH is a new local provider of business and executive coaching.

By showing owners how to make better use of their time, build more highly productive, motivated teams and make more money, ActionCOACH has grown to be the number one business coaching firm in the world, with hundreds of proven systems and strategies…guaranteed to get results.

The company was founded in 2006 by Peter Furness, who had a prodigious career in London before moving to the island.

Stratagem Stratagem is an award-winning design agency which has been quietly building over the last 10 years.

Today Stratagem has a diverse range of local and international clients with an ever-growing reputation. Stratagem’s services include: design, branding, advertising, website design, social media, marketing and print and media buying.

It has a dedicated team of creatives and web

Skills Solutions is a new training and coaching offering.

Skills Solutions

The team understands that to drive business success you need an effective development culture closely aligned to business strategy where everyone within the organisation has an understanding of the business, together with the skills, knowledge and motivation.

The company’s local franchisee Alan Chapman will be working with local Channel Island businesses on a few key areas such as finance, sales and marketing, team building and systems. He is passionate about helping business owners reach their goals and put the fun back into running a business.

He achieves this through one-to-one coaching, group coaching or holding 90-day planning sessions. A free one-hour session is available for all Chamber members.

designers who have immersed themselves within the design industry for many years.

The team at Stratagem is constantly working with the very latest technology and design ideas to bring clients fresh new concepts to impress. The approach is simple – they want clients’ businesses to be successful; so they work with clients as a creative partner to produce designs to make them stand out from the crowd and inspire their target audience.

They also realise that organisations are looking for a return on their investment and an important element is the identification of skills gaps and development of training plans.

The company offers learning programmes that are both cost effective and flexible to meet the diverse needs of any workforce and business.

Join Chamber today the voice of local business

Business support; networking events; business advice; business events; liaison with States departments; new interactive website.

Email: office@guernseychamber.com Tel: 01481 727 483

www.guernseychamber.com

@GuernseyChamber

GuernseyChamber

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M I C H ELLE JOHAN SE N

Michelle Johansen Yes, the women’s forum really is looking for men …and the reason’s deadly serious

19

M I C H ELLE JOHAN SE N

Wanted: Men.

Please apply to the Women’s Development Forum.

No, it’s not an off-colour joke but an indication of the latest phase in the evolution of the WDF –and one that has profound implications for businesses across the Channel Islands.

Richard Digard explains It started with a simple request. I’d met Women’s Development Forum founder and former finance sector high-flier Michelle Johansen as a fellow panelist with ex-banking executive and now GFSC commissioner Alex Roger, having been asked to make recommendations to the Policy Council on States members’ remuneration for 2016 onwards.

Would I like to be on a different panel, she asked, a Power of the Voice event the WDF was promoting. Although strictly outside of my comfort zone, the outcome was indeed a guest appearance on the panel with some distinguished guests and a fascinating Saturday morning insight into the difficulties women face in what is still, depressingly, a man’s world.

That male domination was the driver for Michelle founding the WDF in 2009. As she puts it, ‘I threw my career away due to stress.

The important bit is if I knew then what I know now, I probably could have hung on in and found my way through – this is a lot of my motivation for what I do now.’

And so to help other women avoid the pitfalls she experienced, the WDF was set up as a not-for-profit LBG company, dedicated to support working women in Guernsey and Jersey to find greater career success and

20

fulfilment while building strong network connections.

them through to those senior leadership roles.

Its ultimate aim is to help unlock more of the leadership potential in the female workforce and in doing so is tapping into developments in the UK and elsewhere in terms of gender at work.

And it is also the case that Guernsey – to date – is not very good at it.

Following on from what’s known as the Davis Report and the UK’s drive to increase the number of women on FTSE 100 boards, the WDF has a vision that by 2020, the Channel Islands will have a minimum of 30% senior female leadership and that those women will confidently lead the cultural change to make the lives of all working women one that combines sustainable work/life balance with career fulfilment.

There are some serious issues here for local businesses and the community as a whole.

The unstoppable trend is for far greater representation of women in leadership roles and Lord Davis was pleased to report towards the end of last year that his UK target of 25% women on FTSE 100 boards has been exceeded in just five years.

But not only do local organisations recognise that they need greater gender diversity*, they have to identify individuals with promotion potential and support and train

While the WDF isn’t a political lobby group, it is acutely aware of the need for change and the slow pace of government’s success in these areas and has its own approach to the problem.

‘WDF is "pro-women" without being "anti-men”,’ said Michelle. ‘We believe women and men are equal but different.

Whether through "nature or nurture”, research shows women bring different innate strengths and values to their work.

By creating gender-balanced leadership teams, organisations can capitalise on these strengths, enhancing business decision-making and profits.

‘While research clearly shows the benefits of gender balanced leadership, business has been slow to respond. Some headline change has been created by governments around the world through quotas and targets, with much back slapping in the UK when Lord Davies’ “25% by 2015” target was achieved for women on boards of FTSE 100 companies earlier this year. But largely this change has been achieved by

M ICH E LLE J OHANS EN

increasing board size and recruiting more female non-executive directors, leaving little change in the number of senior female executive directors,’ she said.

WDF has gained a loyal following for its innovative style of combining facilitated networking and group coaching through collective developmental issues,’ she says.

Speaking personally, Michelle said she could see both sides of the argument for quotas and targets, but tended to minimise attention to this area at WDF since talk of women on boards was often a huge turn-off for the WDF members.

That following is very strong and the latest development for the forum has been to strengthen its board and, as a group promoting gender equality, recognising that if it, too, is to be balanced, it needs to get men involved as well.

‘Becoming a director can feel so remote from the everyday issues women are facing in their work and, at WDF, we want to make a difference for women at all stages in their career development,’ she said.

The new chair is Carol Goodwin, the well known financial services director and recent winner of the IoD’s Dr Neville Bain Memorial Award for outstanding achievements in the field of corporate governance and organisational direction. She has been involved with WDF for several years and was impressed by all that Michelle had done to further the development of women in the Channel Islands.

As a result, the forum is a community of women who network in a collaborative and supportive way and where women help women.

She said that some of the many reasons why change has been so slow are that alongside the positive qualities women bring to leadership, they also have a tendency to under-value themselves, avoid networking and self-select out of running for promotion even when well qualified for the position.

WDF aims to address these issues by empowering, inspiring and informing women to help them change the gender balance in the system from the inside.

‘We believe that until the recommended 30% [target] is achieved, female talent needs to be nurtured. As women also tend to approach networking, learning, and development in a different way, we believe WDF's approach, which is relaxed, collaborative and fun, as well as informative, is the best way to support our overall aim.

‘WFD has become so successful that it is clearly time to take it to another level,’ she said.

‘So when Michelle suggested a new LGB and board structure for WDF and asked me to consider being its chair, I was flattered and honoured to accept. With such a large and active membership and pan-Channel Island reach now, I do believe it is time for us to deliver greater governance and oversight of our activities to our members and to provide Michelle with additional support, as WDF goes from strength-to-strength.’

Another member of the board is Anne Ewing, former head of the IoD locally and a non-executive director.

‘If women in Guernsey want to see more gender balanced leadership, then we need

to engage the men in this conversation,’ she said, referring to diversity expert Avivah Wittenberg-Cox, who asked recently in Harvard Business Review: “Is gender a women’s issue? Many women still seem to think so. Which is why many men think so too.”

‘WDF has done a great job over the past six years helping raise awareness of gender issues in the workforce, with the result we now have a lot of well-informed women on this island.

‘But how much influence are they having in their predominantly male led organisations?’ she asked.

One of the biggest barriers to making progress in this area was a legacy of the feminist movement, with men ending up feeling blamed. WDF wanted to reframe gender balance as an issue that unites men and women, rather than drives them apart, she said.

‘WDF wants to lead by example and open our door for men to join our board. Gender balanced leadership is our focus through all walks of life. That means more women in business and politics, but also more men in education and care-giving. Having a gender balanced board will challenge our thinking and assumptions and the resulting diversity of thought will ensure our strategies for success can be achieved.’

She was honoured to join the WDF board and looked forward to the real debate and learning that would come from the appointment.

In a further development, asked to plot themselves on a 'sexuality scale', 23% of British people choose something other

21

M I C H ELLE JOHAN SE N than 100% heterosexual – and the figure rises to 49% among 18-24 year olds.

As Mrs Johansen says, ‘At WDF we’ve always said yes to men who want to attend but now we are saying all genders can become members.’

The panel looking at States members’ remuneration was asked to consider some underpinning principles, one of which was that remuneration should permit widespread engagement by individuals of diverse age and experience, regardless of gender.

* Research has shown that strong stock market growth among European companies is most likely to occur where there is a higher proportion of women in senior management teams. Companies with more women on their boards were found to outperform their rivals with a 42% higher return in sales, 66% higher return on invested capital and 53% higher return on equity.

In addition, the States agreed in September to task the States Assembly and Constitution Committee (Sacc) to report back on ways that would encourage a wider range of candidates to stand for election.

‘It’s an important piece of work which our successors will have to take forward,’ said Deputy Fallaize. ‘In the meantime, I’m keen that Sacc does whatever it can to encourage a diverse range of candidates in elections.’

That included changing the schedule of States meetings to keep them out of the school holiday period, increasing the grants to candidates above inflation and, from 2020, the election date is moving, partly with the aim of making canvassing a bit easier for people who have childcare responsibilities.

Sources: ‘Women Matter: gender diversity, a corporate performance driver’, McKinsey & Company, 2007.

‘I have taken part in the WEA course which encourages people to stand for election and our vice-chairman took part in the WDF event. We understand that these are small contributions, but Sacc has a very small budget and one member of staff,’ he added.

‘The Bottom Line: Corporate Performance and Women’s Representation on Boards’, Lois Joy, Nancy M Carter, Harvey M Wagener, Sriram Narayanan, Catalyst, 2007.

Other WDF developments WDF founder Michelle Johansen also runs the Women’s Leadership Forum (WLF), which was launched in 2014.

The Power of the Voice This was a high-powered seminar organised by the Soroptimists and supported by WDF and the Guernsey College of Further Education to explore the issues surrounding the political influence of women in Guernsey.

It is a low cost opportunity for women from all levels in their careers to discover more of their leadership potential. The WLF covers four modules over a year and is a journey of self-discovery.

Following a number of speakers and a ‘world café’ discussion, the event considered what could be done to help the voices of the women of Guernsey to be heard and to have more influence on the political direction of the island and what action could be taken to make this happen and take things forward.

One of the speakers was Labour MP Roberta Blackman-Woods, who was controversially selected in an all-women shortlist in 2004, and who, after hearing of the obstacles to women standing for election in Guernsey, recommended forming a support network to facilitate more women standing and to try to improve the current 11% participation rate.

Since the event in November, the Soroptimists have issued a call to action and the campaign is to encourage women to stand for election in 2016, to help those standing with their campaign and encourage participation of women in politics. It also plans to help raise awareness of the process and to help to build a network of support for women running for office.

Greater female participation is also on the island’s wider political agenda.

22

An important function of the forum is to offer the course at an affordable price so people can pay for themselves if their organisations choose not to support them.

Its chair, Deputy Matt Fallaize, told Contact that in terms of the objective of having a more diverse range of election candidates, the very low number of women has been a prominent problem and there also tended to be very few candidates under the age of 50.

However, the resolution was too late in the term for Sacc to report to the States with any meaningful proposals before the April election.

An important function of the forum is to offer the course at an affordable price so people can pay for themselves if their organisations choose not to support them.

One of the outcomes of the WLF is to create a cohort of women who can continue to support each other after the course and this will be developed by Mrs Johansen during 2016 to include other elements such as master classes with industry professionals such as Carol Goodwin.

Events scheduled for the year include Managing your Image, a look at the emotive subject of women, appearance and success; Power Women, featuring a panel of women selected for the Citywealth Power Awards; Diverse Leadership; and What Matters Most, when newly elected female deputies will help to explore what matters most to the audience about their island.

Another event later in the year, Pathways to the Top, has Charlotte Valeur, the managing director of GFG Ltd, a governance consultancy, as guest speaker. She will explain the board apprentice scheme and how this is helping women throughout the world to create a pathway to the top.

M ICH E LLE J OHANSEN

Making the case for more participation

Chair Advocate Helen Ruelle said the workshops highlighted the challenges faced by women in the workplace because of a lack of diversity across all sectors of industry.

Guernsey is supposed to have its own Equality and Rights Organisation but its formation has been stalled since being approved in 2013 and, in part, explains why government has been so heavily criticised for its apparent lack of progress on issues of equality and inclusivity – most recently over the disability strategy.

‘It is commonly agreed that the composition of businesses and boards should reflect the market in which they operate,’ she said.

The ERO was supposed to act as an independent and statutory body to protect and promote all equality and human rights matters including those under the Policy Council’s own programme comprising the: Convention on the Elimination of all forms of Discrimination against Women (CEDAW), Disability and Inclusion Strategy, Civil Partnerships/Union Civile, Conventions relating to Children and Young People, and the Convention on the Elimination of All Forms of Racial Discrimination (CERD).

Despite the commitment to implement this programme, however, and despite the implications for business and the island community generally, government has yet to prepare a business case for action.

The stated reason, perhaps perplexingly, is that since the States has no experience in these areas it cannot accurately predict caseloads, staffing and costs and so, in the eyes of its critics, has largely given up.

Responding to the concerns raised, particularly about the delay over the disability strategy, Chief Minister Jonathan Le Tocq said he was looking at setting up a ‘shadow’ equality function early in 2016 and piloting the concept by creating the post of Equality Commissioner.

It will have a lot to do.

Jersey, for example, has 4,625 corporation managers and directors but only 1,565 of them are women. It knows this, however, because the Jersey Community Relations Trust was formed as a States’ funded organisation committed to equality and diversity across all areas of society and has been working on that since 2004, which is why – and unlike Guernsey – it has the relevant statistics and can monitor progress or the lack of it.

It also held a series of workshops in 20142015 designed to help women advance in politics and business.

‘There have been numerous studies confirming… that businesses and boards are more effective if recruitment is from the broadest pool of applicants. Gender diversity on boards and throughout senior management nurtures diversity of thinking which enhances the decision-making process and promotes stronger leadership.

The strongest and most successful businesses are those which embrace and support diversity.’

The success of women in different areas of society is interconnected, the success of women in one strata can reinforce success of women in another, creating a virtuous cycle.

The Rise of Women in Society – Enablers and Inhibitors 2015 Companies which actively promote programmes supporting gender equality achieve better financial performance than their peers, she said, citing the Catalyst report of 2004.

She and WDF founder Michelle Johansen also make the point that the dominant sectors in each island is finance, which is potentially risky because of high transaction volumes, complex structures and high value commercial activities – and under-represented by women.

Why that matters is because studies (more recently Yale Law School in 2014) have shown that women are more likely than men to deliberate and evaluate risks and

to monitor firm management. At the same time, many male directors thought that women’s status as outsiders to the corporate boardroom, and the male networks that constitute it, contributed to their independence and introduced new perspectives born of different experiences into the boardroom.

‘This is a powerful argument for Jersey business to support the appointment of more women at board and senior management level to provide a counter-balance to the risk decisions which have to be taken in the financial services industry and to support good corporate governance at board level in all industries,’ said Advocate Ruelle.

Perhaps unsurprisingly, however, the senior teams and the commissioners at the financial services regulators of both islands are heavily male dominated, although Guernsey’s less so.

What an Equality and Rights Organisation will do…

Policy Council plans to bring together the three strands of its inclusivity strategy – improving, promoting and challenging – envisage developing an independent organisation to: Promote – changing attitudes through awareness-raising campaigns and public education; Remove barriers – by providing specialist information, education and advice to businesses, States departments, and individuals on their rights and obligations; providing early solutions to disability-related issues, to avoid cases progressing to tribunal wherever possible by acting as an arbitrator and impartial adviser; Improve – by examining individual complaints, and participating in litigation and reviews of services; Monitor – by reviewing legislation and policies, and examining the state of implementation, collecting and disseminating relevant data and assisting with enforcement of legislation; and Empower – by acting as a focal point for disability and equality matters and acting as a first point of contact for disabled islanders and carers who need additional information or support.

23

VIEWPOINT WITH RICHARD DIGARD

Promising signs for the future but implementation is key As a new year dawns after more than half a decade of grinding recession, what can Guernsey look forward to? Richard Digard – with some help from Treasury minister Gavin St Pier – reads the runes.

Asked to sum up what’s in store for 2016, Treasury and Resources’ energetic minister didn’t hesitate: ‘Priorities, reform, open for business… If we get it right, we can be optimistic and we can be confident.’

He didn’t add, ‘if we get it wrong…’ because failure for Gavin St Pier is not really an option, although the April general election does muddy the water somewhat.

24

What triggered this crystal ball stuff was the 2016 Budget and a talk he gave to Chamber of Commerce members at about the same time, enabling him to take stock of the island’s past performance but particularly to look forward because the tendency, he said, was for people to dwell on the past and not spend enough time trying to shape the future.

He went through a nine-point assessment of

the island’s economic health and concluded that it was fundamentally in pretty good shape although it might not feel that way as, until recently, real earnings have been under pressure.

So what of the future?

For a start, not only was the island going to run a budget surplus – albeit small – it had officially exhausted its rainy day fund, or

that element of it devoted to balancing the budget post implementation of the zero-10 tax regime.

of the return that the taxpayers should reasonably be expecting to receive from their investment in those properties.’

‘The piggy bank is now officially empty.

There is no option left to us but to live within our means. The net effect is that from here on, we are going to need to relentlessly focus on our priorities. This will become the recurring theme of 2016 and beyond,’ he said.

From a business perspective, he had a number of welcome messages: no more fiddling with the corporate tax system, because that’s damaging for business confidence; any uncertainty over the open market had been ended; and the population debate should indicate firmly that Guernsey is open for business.

The multi-year programme of reforming the civil service under chief executive Paul Whitfield was another major change programme in which digitisation would inevitably play a big part.

‘I hope too that the reform of the system of government itself next May will, by bringing co-ordination of policy and resources together for the first time, eliminate considerable inefficiencies in the current system. Delivering expeditious public service reform is going to require firm political leadership. As we learnt from the beginning of the FTP, in the absence of this, it will struggle to build momentum.’

That change would also involve Health and Social Services, which has struggled to remain within budget, and significant changes to the way the States manages its financial, trading and property assets.

That included changing the ‘rainy day fund’ from a deposit account to a properly managed £144 million sovereign wealth fund with clear investment objectives and ensuring that the trading areas of government, including Post, Electricity and Aurigny, pull their weight commercially, socially and financially and make proper returns to the community.

Deputy St Pier also flagged property asset reform as long overdue, saying that ‘further energy can be injected into this process by again being clear about our expectations

‘All the metrics – inflation, growth, unemployment, confidence, employment numbers, a balanced budget – are all relatively good,’ he said.

‘Over the past three and a half years we have put in place the foundations on which to “build the new”. If the States focuses on priorities, reform and being open for business, during the remainder of this States' term and through the next States' term, we will remain competitive and Guernsey's future is bright.’

All in all, it was an upbeat and positive speech and one which we’d all like to think can be delivered.

The difficulty, of course, is whether the Assembly can be relied upon to maintain the focus that Deputy St Pier says is required.

For me, there are two reasons why it probably won’t. The first is the election itself, with new members wanting to pursue their own manifesto commitments and therefore spend money. And the second is the scale of the task they face.

expensive than peer group. This translates into a potential annual saving of £24 million against health and care costs of £139 million deliverable over seven to 10 years.

A prudent risk-adjusted assessment of potential efficiency gains deliverable within the HSSD budget alone identified annual savings of £7.4 million deliverable over a three to five-year period against total costs of £116.6 million equating to 6%.’

For health, read every other States department, as Tribal Helm - now Capita - told us back in 2009. But the chilling thing is this, again from BDO: ‘This information is not new. Previous exercises have identified similar levels of opportunity for efficiency improvement.

[The States] and HSSD need to consider why this information has not been acted on in the past and what can be done to make effective progress now. Based on observation, it is likely that the answer lies in lack of capacity and capability; poor information and commissioning systems; volatility of senior leadership; complexity of running acute and community health and social care; and powerful vested interests.’

That’s blunt enough and the consultants are effectively telling us that government hasn’t been up to the tasks confronting it and – by the by – confirming what Chamber and the IoD and others have been saying for years: Guernsey’s public sector remains bloated from the years of plenty and is as yet only partially reformed.

For instance, this is what BDO found when they were asked to look at HSSD – and remember, this was after FTP:

The new system of government coming in from May with seven fewer deputies and a Policy and Resources Committee acting as close to executive government as Guernsey can currently get, is designed to make a difference.

‘Health and care services resident within both HSSD and SSD budgets are 17% more

But tellingly, not even the upbeat Treasury minister is guaranteeing that it will.

The piggy bank is now officially empty. There is no option left to us but to live within our means. The net effect is that from here on, we are going to need to relentlessly focus on our priorities. This will become the recurring theme of 2016 and beyond 25

A F F ORDABLE OF F IC E S

Size does matter Office hubs are the new trend that appeals to businesses taking that next step. Peter Van de Velde of Rock Commercial explains how he's working with landlords to accommodate evolving market conditions You often hear criticism of a lack of affordable office accommodation in Guernsey. And for smaller companies, start-ups or fledgling businesses this criticism is not without foundation.

Historically, the onerous burden of long lease agreements and high square footage cost has meant that many ‘one-man-bands’ or small operations have opted for working from home or adopted the garden shed approach (some estimates suggest ‘ garden-based’ businesses contribute around £6 billion to the UK GDP). For some sole traders, the distractions of working from home and the feeling of isolation can make the arrangement untenable and it is clearly not practical if the business grows.

With the local proliferation of small businesses – 60% of Guernsey companies having five staff or less – the need for small units is evident. With the island’s authorities encouraging the development of the digital sector, particularly fintech, this trend is only likely to grow. The preferred option for larger operations on the island is to move into bespoke purpose built offices which allow them to accommodate their entire team over one floor as opposed to being spread over several levels - sometimes even buildings - in properties that were often not originally designed for commercial use.

What they leave behind are quite large units in excellent central locations but which have limited appeal to the average sized Guernsey organisation.

We have therefore been working with a number of local landlords to re-think how to best ensure that the office accommodation on offer meets the needs of the current business community. The answer has been actually quite straightforward – to make some minor internal adjustments to the properties in question and let them as individual offices or small office suites.

The benefits for the tenant and the island are clear. The costs are kept low annual rent for a two-person office is from £5,000 located in Smith Street; rents also include electricity, rates, building insurance and water. There are no long lease agreements (the minimum lease is for six months followed by a rolling one month notice agreement. Other buildings are also being modified. In the Grange there is an office building with suites from 900 sq ft and with the added benefit of two parking spaces. Tenants can take more than one suite dependent on how much space is required. This flexibility by landlords allows the tenant to choose the space that suits them which is something in the Guernsey market that has not previously been available and reflects the change in our office environment For a fledgling business there is also the flexibility to extend the rented floor space at the same address as the operation grows.

The added benefit of having a prestigious address in the centre of St Peter Port to which clients can be invited - a fair step up from a garden shed and something that

young entrepreneurs would simply not be able to afford. Meeting rooms, toilet facilities and kitchens are all shared and there is no complicated orchestration of an office move – two weeks and a tenant can be up and running.

The social and financial benefits of co-working or sharing offices accommodation have been well researched and documented. Social interaction can immediately dispel any feelings of isolation and with shared common areas the networking opportunities are obvious.

Other advantages include the opportunity to exchange ideas, and to collaborate on projects with other complementary service providers. This has been successfully demonstrated by the WeWork office hub in London a designer led solution for businesses wishing to put down roots in stylish locations.

Global trends speaks for themselves. Some research suggests that over 40% of the global workforce will be freelancers, ‘solopreneurs’ or independent contractors by 2020. Closer to home on the southern isle, St Helier now boasts a number of properties with this type of flexible approach.

I am confident that this is the ideal way of adapting to market demand, landlords are willing to adapt their office buildings to suit the market and avoid the unappealing site of vacant properties in the heart of our capital.

1HarbourView tHe albany soutH esplanade st peter port gy1 1aQ T 01481 728559 M 07781 127210 E peter@rocKcommercial.co.uK www.rockcommercial.co.uk

1 8- 20 S M ITH S TRE E T

18 – 20 Smith Street, St Peter Port 18 – 20 Smith Street comprises a suite of offices offering a wide variety of open plan flexible accommodation. The offices can either be rented as single units or as a suite of rooms, all of which have plenty of natural light, air conditioning and suspended ceilings. The annual rental figures are inclusive of rates, building insurance, electricity and water.

Accommodation details The accommodation is 3,825 square feet over two floors and comprises: Ground floor - The stairs from the ground floor lead up to the reception area which has access to the offiices, meeting rooms and stairs to the second floor. There is a visitors' cloakroom, small glazed meeting room and large board room.

First Floor Size

Room

(in square feet)

Room 1

216

£5,500

Room 2

75

£2,000

Room

Size

Room 3

137

£3,500

(in square feet)

Room 4

219

£5,500

Room 10 149

£4,000

Room 5

160

£5,000

Room 11 256

£7,000

Room 6

411

£11,000

Room 12 191

£5,500

Room 7

151

£4,000

Room 13 190

£5,500

Room 8

60

£2,000

Room 14 142

£4,000

Room 9

344

£9,000

Room 15 147

£4,000

£14,000

Room 16 204

£5,500

Room 10 540

Annual rent

Second Floor Stairs from the reception lead to the second floor. A corridor leads to the seven cellular offices that overlook the front and rear of the property. There is access to male and female toilet facilities.

Annual rent

27

2 GRANG E PLAC E

2 Grange Place, St Peter Port 2 Grange Place is located on a main arterial route on the edge of the town centre with several trust and fund companies located in the immediate area.

It is a very attractive period property which was developed into modern offices and extended at the rear to include two floors of open plan offices served by a lift plus parking at the rear for 11 cars.

The property is available to rent on a floor-by-floor basis offering secure offices which are largely open plan.

First Floor 2,307 sq ft £69,210 Four parking spaces £11,000 per annum The first floor has open plan offices to the front and rear connected by a corridor and six steps, cellular office and meeting room. There are ladies and gents toilets plus a kitchen.

Second Floor 1,220 sq ft £36,600 Two parking spaces £5,500 per annum.

Open plan office at the front of the building, meeting room and ladies and gents toilets plus a kitchen.

Third Floor 868 sq ft £17,360

Accommodation details

One parking space £2,750 per annum.

Ground Floor 2,739 sq ft £71,370

The top floor is built into the roof void therefore the ceiling height is reduced at the front and back of the property. There is an office and server room plus a meeting room.

Four parking spaces £11,000 per annum There is an open plan office to the front and to the rear, client toilets, disabled toilet and kitchen. From the lobby there are stairs up to the rear open plan office there is a lift and stairs to the other floors of the building.

28

Basement The floor is arranged with a storage area currently used for stationery and a changing room with two showers.

Outside The property is approached through an archway to a parking area for 11 cars.

There is a garden area opposite the entrance to the building. The property is fully air-conditioned and has raised access flooring throughout.

COURS E S AT THE COLLEGE

Guernsey College of Further Education The college offers a wide range of courses within its adult education programme as well as skills and training opportunities for specific sectors within the local business community. For 2016 a number of new initiatives are being introduced.

Retail City & Guilds Diploma (level two) in Retail Skills and the City & Guilds Certificate (level 3) in Retail Skills Management. These are aimed at new recruits to the retail sector and to those with some experience who wish to develop their skills base to enhance their career progression. Both are part-time one-year courses.

Course contents include a wide range of skills from customer service and handling complaints to stock control and window display design.

Commerce & Employment is supporting the new courses and is offering local retailers a

subsidy of £500 towards training costs.

Further information is available from Helen Glenn heleng@gcfe.net.

students can enroll throughout the year.

For further information email flexiblelearning@gcfe.net.

Flexible Learning Centre

Mandarin for business

IT training for all competency levels is offered by the college’s Flexible Learning Centre.

From the complete beginner who has never touched a computer, to the accomplished business user, students have the opportunity to brush up on Word, Excel, PowerPoint, Access, Publisher, Outlook and much more.

This year there is an online study option to offer the maximum level of flexibility.

Students can also work towards a formal qualification should they choose.

Bespoke courses can also be arranged either on college campus or in-house at business premises.

Building on the success of last summer’s course to introduce basic Mandarin to the local business community, the college will be offering further Chinese language and cultural training in 2016. With increased business activity in the region and relationships being developed between Guernsey and China and Hong Kong the college is keen to ensure that individuals have the appropriate tools.

An open day is being held on 13 January 10.30am – 1.30pm and 5.30pm – 7.00pm at Les Ozouets.

The courses are delivered by qualified Mandarin teachers who are currently living and working in the island under a Chinese government-funded scheme (profile page 43).

For further information contact louisem@gcfe.net.

The centre is open five days a week and

This year there is an online study option to offer the maximum level of flexibility. Students can also work towards a formal qualification should they choose. Bespoke courses can also be arranged either on college campus or in-house at business premises.

With over 300 courses available, we offer a wide spectrum of skills development opportunities for all sectors within the Guernsey business communuity

part time courses GuernseyCollege

professional qualifications @GuernseyCollege

bespoke in-house training Guernsey College of Further Education

t: +44 (0) 1481 737500 | www.guernseycollege.ac.gg | e: info@gcfe.net

POPL EOPL EEOPL EEPPE

Adam Moorshead, JTC

Alan Bain, Butterfield Bank

Adam becomes managing director in Guernsey.

Alan becomes the bank’s chief financial officer in Guernsey.

In his new role, Adam, who joined JTC in 2015, will also sit on the global management board of JTC’s institutional client services division.

With over 25 years’ industry experience and a track record in managing multi-disciplinary teams across leading international financial centres, Adam specialises in business transformation, client service delivery, fund operations and fund systems.

He joined Butterfield as head of finance for Guernsey in 2007, a role in which he has been responsible for the financial management and regulatory reporting for Butterfield’s Guernsey operations and the Butterfield Trust Group business.

Richard Saunders, interim managing director said:

Kerri Le Poidevin, Jenny McNairn, Offshore Accounting Two new accounting managers for Offshore.

A chartered Accountant, Kerri was born and educated in Guernsey and worked in the insurance industry for seven years before joining Offshore.

Jenny completed her ACCA qualification whilst working for Ernst and Young. She spent some time on secondment with the firm’s office in Wellington New Zealand. Jenny also has experience within the fiduciary sector.

‘We’re delighted to have Adam join the senior team. With his funds and management experience, our office is in a strong position to ensure clients continue to receive a first class multi-jurisdictional service.’

‘Alan is a very experienced member of our senior management team. Alan will now assume broader responsibilities in the overall management of the Guernsey business, in addition to his current responsibilities for group trust. As we seek to continue to grow and develop our businesses, Alan’s experience and knowledge will be a great asset to Butterfield.’

Paul Mundy, State Street

Richard Sheldon and Chet Pohl, Appleby

Fran Bourget, Rock Commercial

Paul has been promoted to head of alternative investment services in Guernsey.

Richard and Chet have been promoted to Counsel.

Fran is Rock Commercial’s new property manager.

Paul will be responsible for private equity and real estate clients and service delivery. He joined the State Street team in 2014 and has a 25 year career in the finance industry including wide ranging experience in relationship management, client service, risk management and compliance.

Richard leads the employment practice across the Channel Islands, and has significant experience in advising on matters such as executive severance, redundancies, restrictive covenants and bonus disputes. Chet practices in all areas of corporate law with expertise in banking and finance, mining, energy and resource projects, funds and M&A.

She brings 17 years’ property market experience, having previously worked in both the residential lettings and sales sectors with some of the island’s largest agencies. In her new role Fran will be responsible for managing the company’s commercial property portfolio as well as assisting with the lettings process.

Guernsey managing partner, Gavin Ferguson said:

Peter Van de Velde said:

Stuart Pinnington, group head of institutional client services at JTC, said:

He is also responsible for director services across Europe, the Middle East and Africa.

State Street has also promoted Malcolm Davies to head of banking and treasury services in Jersey.

‘These appointments are a direct signal of our growth ambition as we enter into this new phase of our strategy. We are also directly recognising the significant talent and hard work shown by these senior lawyers.’

Managing director Will Morgan said: ‘We are delighted to welcome Jenny and Kerri to the Offshore team. Their skills and experience are already adding real value to our offering as we develop our business here in the Channel Islands.’

‘Both Fran’s industry experience and people skills will be invaluable in her new role. Her appointment forms part of the growth plans for the company and I am looking forward to working with her towards achieving our future goals.’

The recruitment people For further information please visit www. situations.gg

POPL E OPLE EEOPL EEPP

Lee Clark, Steve Stormouth and Rachid Frihmat, KPMG

Matt Le Patourel and Pierre Jehan, Resolution IT

KPMG has announced three promotions. Lee and Steve become executive directors and Rachid has been appointed director.

Matt and Pierre have been appointed to the board of Resolution IT.

Lee joined KPMG in 2001 and services a diverse portfolio of clients operating within the private equity and alternative investment sectors. Steve specialises in the investment management and funds sector and leads the audits of traditional and alternative investment funds. Rachid has worked with a number of funds listed on the LSE and AIM, as well as private equity, renewable energy and hedge fund structures.

Neale Jehan, managing director said: ‘These promotions strengthen the breadth of our industry knowledge and expertise, which will benefit our firm and our clients’.

Matt Le Patourel has been with the company for seven years and has considerable operations management experience as well as technical knowledge. Pierre specialises in providing clients with strategic business IT solutions..

Joint managing director Olly Duquemin said: ‘This is a natural progression for Pierre and Matt who both showcase a passion for our business and bring valued expertise to the company as we continue to grow with the ever-evolving business IT landscape.’

Nic Legg, Stratagem Nic is Stratagem’s new client services director.

Nic is well known in the industry and local community due to his tireless work as the communications manager at Guernsey FC. Nic will be building on his existing contacts to bring in new business, as well as managing social media for Stratagem's existing client base.

Design director Peter Furness said: 'We are an award-winning creative design agency which has been quietly building over the last 10 years. Nic's appointment signals the start of an exciting chapter for our agency.'

Tracey Thomson, Louvre

Richard Le Tocq, Locate Guernsey

Wendy McHugh, Vantage Personnel

Tracey has been appointed director of Louvre Fund.

Richard has been appointed to head up the Locate Guernsey team.

Tracey has held a number of roles with the group including most recently being head of operations and controls.

Locate Guernsey's aim is to enhance the island economy by attracting businesses that bring employment opportunities, as well as the relocation of wealthy individuals to the island.

Wendy has been appointed Channel Island managing director of Vantage Personnel.

A Chartered Fellow of the Chartered Institute of Personnel Development, Wendy has extensive experience across all areas of HR, and was winner of the Guernsey HR Star of the Year award in 2014.

In her new role, she will focus on client relationships and new business, as well as the provision of corporate secretarial services and the monitoring of corporate governance.

Managing director Kevin Gilligan said: ‘We are delighted to have Tracey in this key role; she is extremely knowledgeable about our business, having risen through a number of roles to this position. As a company we aim to support our workforce through career changes and progression and Tracey exemplifies this approach.’

Richard is looking forward to his new challenge ‘Locate Guernsey will be most effective if it works collaboratively with on-island businesses, so getting these partnerships established will be a key part of my role. I know there's a great deal of positive feeling towards the Locate Guernsey concept and I'm looking forward to building on that very strong foundation.’

Chairman Martin Belcher said: ‘I am delighted that Wendy is joining us.

She is well regarded in the HR profession and brings with her dedication and experience that will be invaluable to our business as we expand into this area. I am looking forward to seeing this branch of our business developing and contributing to the on-going success of our organisation.’

Meet the team Left to right Jenny Melissa Nadine Rebecca

Liga Anna Becky Patrick

email team@situations.gg or call us on 710639

THE MOST EFFECTIVE USE OF YOUR MARKETING BUDGET

Our solution for guest Wi-Fi goes one step further, providing your business with a tangible return of investment as the software doubles as a cohesive and easy to use marketing strategy for your business.

The Resolution IT guest Wi-Fi solution has many unique benefits for your business as well as the user. Our solution is packed full of powerful features and benefits, all of which help generate extra revenue, increase brand awareness and improve customer loyalty.

Promising only fast, reliable Wi-Fi connectively, the package includes intellectual software that collects valuable data from your guests in turn for access to the Wi-Fi. Discover who your customers are, what they are interested in and how often they frequent your business, then use this information to re-market your sales messages to them.

How does it work?

It’s hard to believe that something so powerful is so simple, but it really is – the hardest part is the set up and that’s our job.

‘It’s not just complimentary Wi-Fi, it’s a complete marketing strategy’ Upon selection of the Wi-Fi connection, users will be presented with a login page, it’s your choice what data you’d like to collect or you may want users to ‘like’ your Facebook page in exchange for access to the Wi-Fi. Either way, every user is giving you their contact details, which they have agreed to. The ‘splash page’ can be branded and changed endlessly with your latest offers or marketing messages. Direct all users to your homepage to increase your web traffic and send all new visitors a welcome email – the engagement with your business is instant.

Marketing opportunities The ‘set-up and forget’ process allows you to carefully target your customers with appropriate messaging as soon as they log in. The software will store the credentials of the user, logging how many times they access the internet so at regular intervals you can send messages to reward their loyalty.

‘This Guest Wi-Fi solution allows us to provide an excellent service to guests, whilst we effortlessly collect data to communicate effectively with them’ Paul Scambler, Hotel Jerbourg Popular social media sites can be integrated so that ‘likes’ and ‘follows’ must be made for access to the internet. Businesses with sizeable footfalls can significantly bolster social media communities at speed and no extra cost. The software will also ask if users want to post an automated message about your business on their channels and all social exposure is recorded so the success can be measured and reported.

‘The data is downloadable to use for further marketing activity and all reporting can be automated for a total hassle-free solution’

• • • • • • • • •

The login integration with social media allows the messages to be targeted by gender, age and interest for tailored, relevant messaging to your audience. The intelligent location tracking and footfall mapping allows you to monitor customer behaviour whilst connected to the Wi-Fi and in real-time.

Presence analytics allow larger organisations to monitor customer behaviours whilst they are online and illustrate this with heat mapping. Pinpoint where your customers are going and how they use your business and re-market to them accordingly, for example – If guests of a hotel haven’t dined in the restaurant, email them a free drink offer as an incentive.

Full service consultation, installation and set-up Fast, reliable internet connection One-off installation investment Automated data collection from your customers Bolster your business social media communities Increase brand awareness Effortlessly reward your customers Fast return on investment Differentiate from competitors

most effective way to market, maximising the powerful functions of the software.

Modern life dictates that clients, customers and any guests of your business are using (or would like to use) the internet whilst they are in your premises, so why not make this work for you?

It’ll be the most effective use of your marketing budget.

Social media isn’t essential, but it does widen the breadth of available data collection and customer intelligence. Should you not have a social media presence or need help with your existing setups, we have a partner who can help give guidance for the

Contact our team for a full consultation, site survey and quote.

Tel: 01481 267338 www.resolution-it.co.uk

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Examples of the guest Wi-Fi splash page on different devices which can be tailored with your logos, company information, offers and social links.

P EN S I ONS

When Mark met Fiona…….

Mark Chipperfield of SPF considers the ownership of retirement annuity trusts

As I write this article it is a balmy November lunchbreak with searing autumn sun reflecting off the remaining surfinia petunias outside my office.

In little over a month’s time I expect they will need to be replaced with ‘winter colour’ and in the same way, a new raft of RAT (retirement annuity trust) rules will be ushered in.

I am hopeful of minimal changes enabling both the beginner and the big hitter to access and pay for advice in a way they see fit.

This trigger event allows us to consider the preceding 12 months and where owning a RAT has made all the difference.

Probably the most obvious is that the RAT remains ‘all mine’ (think Basil Fawlty’s winnings on the horses).

RATS that are not in payment do not form part of divorce proceedings in Guernsey unless all parties agree to a split of some sort.

The court is unable to make an order, merely rubberstamping pre-approved settlements.

Currently it remains one of the few things left that can be carried through life in one’s own name without threat - or is this really the case?

So, you save hard all your life and pay as much as is sensible into your pension. Even in tough times you maintain your payments and your financial adviser works with you to achieve reasonable returns within your investment risk profile.

Your wife remains content with proceedings as she studies each annual statement before

34

you return home from work and takes extra comfort that in the event of your demise the full proceeds will pass onto her, normally as a lump sum. She would expect no less of you and it is, after all, the right thing to do in a trusting relationship.

As you approach the age of 50 and the bones creak a little more and digging the vegetable patch becomes an Olympic event rather than a daily chore, you remember that your Dad did not last so long into his retirement and therefore perhaps drawing down a small income now for an extra holiday or two might be beneficial.

you remember that your Dad did not last so long into his retirement and therefore perhaps drawing down a small income now for an extra holiday or two might be beneficial.

The latest annual statement arrives, you are not yet home from work, however your mother has called around for a catch up with your wife and the investments have performed reasonably well. You are 50 in a week’s time and the kitchen is looking very tired. It would be much better if that internal wall was removed and the utility room and

kitchen combined into one.

As you walk in the door your wife and mother give you ‘that look’ – a decision has already been made!

In timely fashion your 30% tax-free lump sum is released and said kitchen installed, along with all the necessary redecoration and essential restocking.

Never mind, you still manage to get that holiday and Gran Canaria is always a reliable temperature at this time of year. There is also the income from the remaining 70% of the RAT to look forward to, healthily replenished by investment growth, you hope.

The apartment is perfectly maintained, there are no dishes to be done and a gentle breeze off the Atlantic reduces the humidity to an acceptable level. All is calm once again.

Apparently this type of apartment is highly sought after and available at a bargain price with demonstrably high levels of rental income outside peak season. Provided a full purchase is made with allowance for ongoing costs and maintenance this type of investment has received full States Income tax approval, explains your wife.

I’d always wanted to own overseas anyway…

So, I ask you, are RATS single or joint? I will leave you to decide.

So, I hear you ask, how do I scale up?

I remain consistent and true to the last… lesser men have fallen.

Don’t say I didn’t warn you!

O F AT UT IND SP MO F.G RE G

Mark Chipperfield is Head of Financial Planning. He has worked within the financial services industry for almost 25 years, and joined SPF Private Clients as an Associate Director in August 2013.

Highly qualified, Mark’s primary areas of expertise are investments and pensions, although he is very experienced in all aspects of financial planning.

Local, Independent Financial Advice SPF Private Clients has exclusive products and in-house discounts, which means planning for your future can be more exciting than you think. With the forthcoming regulatory requirements, it has never been more important to deal with a fully qualified adviser who will be available to advise you in the long term.

SPF Private Clients is one of the few multi-disciplined advisers in the island.

For local, Level Four Qualified independent financial advice, visit www.spf.gg or call us on 715234.

The Financial Suite, The Maze, Berthelot Street, St. Peter Port, Guernsey GY1 1JT. Licensed by the Guernsey Financial Services Commission to provide advice on insurance and investment related products.

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HUMAN R E S OURCE S

As the company reaches a significant milestone, we hear from the staff of Situations how it has evolved since inception in 1986 In 1986 Situations’ founder, Pat Lynch realised her dream of setting up a quality local recruitment agency in Guernsey.

ensure the best match for both sides. Our whole team’s enthusiasm, hard work and quality of service are second to none.’

from lung disease, Jeans for Genes and the MacMillan Trust. Situations also sponsors a local mixed volleyball team.

It was only the second on the island. She and her husband, Patrick, ran the business alone for a few years before taking on additional staff and today Situations is a business of nine staff. Though no longer involved in the business on a day to day basis, Patrick is still the major shareholder, making Situations the longest-standing Guernsey recruitment agency with the same original ownership.

Senior consultant Rebecca O’Sullivan is passionate about working for Situations and having worked in recruitment for agencies in the UK enjoys the fact that staff aren’t targeted on fees, calls and client visits and don’t work on commission. ‘We are a team and want the business to be profitable and succeed regardless of who makes the most money that month. We have the freedom to work autonomously but at the same time we can always ask for advice and support. It is a small open plan office so we often just shout a question. Not only do the directors give advice but the consultants actively help each other which is lovely and refreshing to see.

Another idea they have actively embraced is mentoring at the high schools and Guernsey College of Further Education on the island.

Consultants have been to quite a few of the schools in the last 12 months giving CV advice, interview skills and just generally explaining how recruitment works. They feel it’s in everyone’s interest to invest in the future workers of the island and to help them prepare for the world of work.

Director Melissa Campbell commented: ‘In 2001 and 2002, my fellow director Jenny Mitchell and I joined the business as consultants. We quickly realised it was the place we were meant to be. Pat could see our potential and, with a view to succession planning, she made us both directors within a year of joining. Unfortunately in 2009 Pat passed away from a serious lung condition.

This was devastating for the team, but Jenny and I were determined to honour her and look after her “baby” Situations and became shareholders’.

Jenny elaborated: ‘From day one, Situations has prided itself on its professional and friendly service.

We’re members of the Recruitment & Employment Confederation UK and we abide by its strict code of conduct. All of our consultants are professionally qualified or studying for relevant qualifications. We take time to get to know our candidates well and regularly keep in touch with our clients to

‘There is a real feel that we all care about the candidates and the clients – we honestly want to do what is best for them and we put their needs first. I think this not only makes us ethical but actually helps us in the market place as we are viewed as trustworthy and honest which is always something to strive towards,’ Rebecca concluded.

All of the staff actively come up with innovations and ideas and these are always listened to and more often than not implemented. The business is proud to support the local community as much as possible. In April 2016 Situations will be sponsoring the 30 walks event for Les Bourgs, regularly offer both their time and financial support to the GSPCA, and other charities they support include Lungevity, a local charity that offers support to people suffering

Jenny Mitchell continued: ‘We’re always keen to stay ahead of the latest innovations in technology and embrace new as well as tried and tested marketing solutions. We are actively involved in social media and in 2015 won the Award for the Best Use of Social Media at the Guernsey Customer Service Awards. 2015 was a fantastic year for us financially with a 49% increase on the previous year in permanent staff placements, plus an 18% increase in temp business.’

‘Like any successful business we know we can’t rest on our laurels, and are determined to celebrate our 30th year in style and continue to maintain the highest level of standards. We know that for a business to succeed, it must adapt to market conditions and developments in technology. We’ve certainly started our 30th year on a high, with a nomination for Best Small Business at the Awards for Achievement and our team remains as committed as Pat and Patrick were when they first set up the business 30 years ago,’ Jenny concluded.

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HUMAN RE SOURC E S

Employers get ready‌ Carey Olsen’s Elaine Gray gives an update on Guernsey’s maternity legislation due to come into force in 2016 Unlike other jurisdictions, including the UK, there is currently no legislation in Guernsey that requires employers to provide paid maternity leave.

In February 2012, having considered a report of the States Policy Council on maternity and paternity provisions dated December 2011, the States of Guernsey decided to introduce legislation to rectify this situation. There were several key measures that were resolved to be introduced, including: 1. Two weeks of compulsory statutory maternity leave.

2. 12 weeks of basic statutory maternity leave.

3. 26 weeks of statutory maternity leave for employees who have been continuously employed by their current employer for 15 consecutive months prior to their birth due date (i.e. an additional 14 weeks).

4. Two weeks of statutory maternity support leave for the partner of a pregnant woman providing that the partner has worked for his or her current employer for 15 consecutive months.

5. Similar statutory leave provisions for parents who adopt children as would be available for parents of a new born child i.e. statutory leave and two weeks of compulsory leave immediately after adoption in order to encourage bonding between the parents and their adopted child.

A number of other provisions were also approved including statutory time off to attend ante-natal appointments and the ability to work for up to 10 days while on maternity leave without losing entitlement to maternity leave or benefits ("Keep In Touch" or KIT days). Employees would be

38

required to provide at least three months' written notice of their due date and the date they would like to begin maternity leave.

The employee would also be required to keep the employer informed about when they expected to return to work as well as any requested changes to both the maternity leave start and return to work dates. The States also resolved to make changes to parental grants and allowances.

This is a welcome development for employees who, until now, have had no statutory rights to take time off work to look after their child and have relied on their employer's discretionary policies and goodwill Due to difficulty in resolving the matter of who should fund the new measures, legislation has not yet been prepared.

However, in July this year the States considered a policy letter of June 2015 and resolved to introduce the previously-agreed resolutions in relation to statutory maternity leave, maternity support leave and adoption leave but to leave the changes to parental grants and allowances until a later stage.

A draft ordinance to give effect to these

resolutions is expected to be placed before the States for consideration at the end of January 2016. Current indications are that the ordinance will come into force on 1 April 2016 and apply to all employees with a due date from 7 August 2016.

This is a welcome development for employees who, until now, have had no statutory rights to take time off work to look after their child and have relied on their employer's discretionary policies and goodwill.

Employers should begin to prepare themselves for the new regime to ensure compliance. Failure to do so could result in employment claims being brought.

In particular, maternity policies and redundancy procedures should be reviewed to ensure they will comply with the proposed statutory periods of leave.

It is important to note that employees who have taken maternity, partner or adoption leave have the right to return to work with terms and conditions that are no less favourable than those they had before their statutory leave and that they should not be dismissed because of a pregnancy, adoption or associated reason. Such a dismissal is likely to be automatically 'unfair' and risks an additional award of one month, over and above the maximum award of six months' pay for standard unfair dismissal claims.

It is also important to ensure compliance with the existing sex discrimination legislation, which protects an employee from discriminatory treatment for a reason associated with pregnancy or adoption.

If you are wondering how the new legislation might affect you or if you are not sure about your policies and procedures it is advisable to seek professional advice.

D IG ITAL S IGNATUR ES

Digital signatures Guernsey’s own signOff launches world first as GFSC issues handbook changes

In an exciting step forward, the GFSC has issued new annexes to the ‘Handbooks for Financial Services Businesses and Prescribed Businesses on Countering Financial Crime and Terrorist Financing’, which have paved the way for businesses to have greater confidence when using technologies.

Guernsey-based company, signOff, has been leading the way in this sector, having developed and now able to provide the world’s first offshore, cloud-based digital signature service. Launched in both Guernsey and Jersey and in partnership with AO Hall and Guernsey Digital Greenhouse, this new technology is putting the Channel Islands on the map and keeping up with the latest global offerings and legal changes as the use of technology changes the traditional process of industry.

'We are very pleased that the GFSC has made these changes to the handbook,’ said Tim Roussel (pictured), signOff sales and marketing director. 'Financial Services companies can now adopt fast and secure digital signatures with the confidence that the signed documents will be accepted. Here at signOff, we have been anticipating this progressive move forward and we are thrilled to show that Guernsey can be at the forefront of the industry.’

The advance of technology has extended far into almost every aspect of work and home life but its use in terms of due diligence has

been limited. Now, the GFSC has recognised that technology is changing conventional methods of undertaking due diligence.

Demand from industry for alternative, cost effective and customer friendly options has been growing and now companies can make the most of the development and implementation of a variety of alternative technical options that capture and deliver due diligence components through the internet, tablets or smart phone applications.

Financial Services companies can now adopt fast and secure digital signatures with the confidence that the signed documents will be accepted

Traditionally they have been delivered as “on-premise” solutions that have been relatively expensive and difficult to justify for the small to medium sized businesses.

More recently online cloud solutions to this have been available, but these are based either in the United States or Europe.

This introduced the issue of data being stored in those jurisdictions. The new capabilities from signOff make them one of the first to provide genuine, working solutions for these jurisdictional concerns.

This exciting move forward in terms of technological products for the finance industry and their acceptability in view of the GFSC, means that companies now have a positive affirmation that implementing new technologies, such as using digital signatures, is not only a valid way of doing business, but they are also expected to be a much bigger and more important element of the due diligence process.

Digital signature solutions have been available for many years and their ability to improve business processes, reduce waste and dramatically reduce costs are well proven. Importantly, the use of a digital signature also validates the authenticity and integrity of an electronic document, which will evidence if that electronic document has been altered in any detail.

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KPMG

Having moved into bespoke modern office accommodation and with a new man at the helm, it’s been a busy year for KPMG. Contact spoke to Neale Jehan about his new role, as Channel Islands managing director, how the business continues to adapt to an evolving market environment and what changes he is putting in place.

Neale is a KPMG man through and through, having worked for the firm since he returned to the island following his graduation.

‘I joined in 1994 as a trainee, completed my accountancy exams and then in 1999, I had the chance to move to the London office where I stayed for five years. This was a fantastic opportunity. I worked with some big City clients, as well developing a network of KPMG colleagues many of whom have gone on to head up some of the largest parts of the firm. The experience was invaluable.’

Working for one company for over 20 years hasn’t meant an unvaried career for Neale.

‘I guess it’s quite unusual these days to stay with the same organisation for this long.

But KPMG is a large enough firm to be able to offer a broad range of career choices.

The period I spent in London definitely contributed significantly to my career progression. I would recommend anyone working in Guernsey to take the opportunity to spend a spell working away if they can.

‘It’s a strategy that we follow with our own recruitment approach. We take on as many trainees as we can find; support them through their accountancy training and then can send them away to work elsewhere – if that’s something they want to do; they then come back having had some amazing work and life experiences which can only benefit the firm.’

Neale explained how the recruitment market is much more challenging than it used to be and something that is now a year-round activity rather than a once a year campaign

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and take-in. He admits that he and the team have to invest considerable time in the process, which includes campaigns direct to universities and in cities throughout the UK and beyond. With the global nature of today’s recruitment market, KPMG casts its net as wide as places such as South Africa – albeit that sometimes the administration surrounding visa applications and other permits slows the process down.

achieve into something that fits onto one page. It sits in front of us at every board meeting and we discuss where we are against each area of activity.

We will always take on locally qualified trainees first, but there is often just not a big enough pool to draw from so we have to look elsewhere

Transparency is an ethos that is reflected throughout the building. With 140 staff in Guernsey with an average age of 26, the office has been designed and configured to accommodate its young workforce in a modern environment. The result is far removed from the perhaps unfair perception that a large accountancy practice might have of being a bit on the ‘stuffy’ side.

Instead, you are greeted with large open plan, bright modern office accommodation with phoneless break out zones, raised bar seating areas and even a pool table in the kitchen.

‘We will always take on locally qualified trainees first but there is often just not a big enough pool to draw from so we have to look elsewhere.’

Neale took on the managing director role on 1 October. One of his first moves was to review the firm’s strategy.

‘Strategy documents often sit on a shelf and collect dust and whilst they might contain some very valid and well-written content, more often than not they are forgotten.

So we crystallised what we wanted to

‘It means we have a more dynamic strategy that is visible and accessible to all staff. There is no one in the company who shouldn’t be aware of where the organisation is going and the role they play in achieving its goals.’

‘The goal was to create a culture of ‘informal professionalism’, explains Neale. ‘No one has an office; I sit in the open plan area. If people have a question for me, I would prefer they just walk up to my desk rather than sending me an email. Sometimes you can take two minutes to answer something that might take six emails to sort out.’

Looking ahead, one focus for KPMG is the change that will come about through fintech and other digital innovations.

‘Fintech will undoubtedly reshape the financial services industry. I believe that

KPMG

the key drivers locally will be the smaller, new companies that can innovate and act quickly in that space. Larger established financial services organisations will be driven by what’s done elsewhere at head office and therefore may well be slower to get things moving.

‘Guernsey will need to strike a balance between ensuring that the large operations want to stay here but at the same time foster and nurture the new entrants into the market who could make Guernsey their base.’

These changes will demand a shift in skills development and training needs to ensure the island’s workforce of the future is fit for purpose. KPMG has already put new policies in place in that regard. Having been educated locally at the Grammar School and with two boys of his own at school in Guernsey, this is something Neale feels strongly about.

‘It’s essential that young people come out of education fully prepared to work in the modern environment and that means having some form of digital skills. Nearly all of our staff have been on a coding course and many have done data analytics courses.

We will actively target people with these skills sets when recruiting and seek ways to up-skill existing staff in these areas.

As far as the Guernsey business environment is concerned, Neale is pretty upbeat.

It’s essential that young people come out of education fully prepared to work in the modern environment and that means having some form of digital skills ‘I don’t think any business would say it had been booming over the past five years. But we have definitely seen an upturn in the last 12 to 18 months and there is a clear growth in new business activity. New funds are being created and new esoteric structures are being set up.

‘From a jurisdiction point of view, the regulatory and tax challenges will be on-going and I think people are more accepting of this. Guernsey needs to continue to rise to the challenge as it did with regard to the AIFMD. This was a perfect example of the island recognising a threat and turning it into an opportunity. As a result Guernsey has had some really positive exposure and many other jurisdictions are still playing catch up.

‘The AIFMD success was down to a tripartite approach with industry, government and the regulator working together towards a common goal. For Guernsey to continue to flourish, this kind of collaboration to address potential threats will be key.’ Neale would, however like the island to be what he describes as ‘more ambitious’.

‘I would like to see more investment in local infrastructure. I don’t mean the redevelopment of Belle Grève – that is unlikely to happen – but extending Salarie Corner for example, creating a hotel/conference centre, some apartments, shops and bars would create the ideal environment for short-term professional licensees. We just need to be a bit braver.’

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APÉR I T I F

Skinny sips If you’ve splurged at Christmas and want to stay healthy at the beginning of the new year, but also want to indulge in a cocktail or two, James Le Gallez of Apéritif has the answer.

Generally, cocktails are made up of an alcoholic base, sour, sweetener, bittering agent and mixer. It’s these key components that will create a perfectly balanced cocktail, all of which can be carefully substituted and controlled to make a delicious cocktail, which isn’t too heavy on the calories.

The alcoholic base in a cocktail is the most important part; a well made cocktail emphasises and pairs with the flavours and ingredients found in the base ingredient to make a perfectly balanced drink. Sugar is a key component in the creation of alcohol and although the yeast in this process consumes the sugar, more is often added after the distillation process.

Brands such as Grey Goose and Belvedere Vodka avoid using additives, preservatives or artificial ingredients. If you’re a gin drinker, make sure you stick to London Dry Gin brands, this method of gin creation forbids the addition of sugar after the distillation process; Tanqueray, Gordon’s and Beefeater are good examples. It’s best to avoid liqueurs all together as legally these must contain a minimum of 100g of sugar per litre, crème liqueurs 200g and crème de cassis 400g.

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Celebrating Two Years

Most often lime or lemon juice is added to cocktails to provide a sour flavour.

Fresh fruit juices contain sugars, but are much better than concentrate, which is packed with sugar.

Most fruity and sweet cocktails contain syrup to balance them out. Standard sugar syrup is made with equal parts sugar and water or even two parts sugar to one part of water; that’s anywhere between 300 and 700g of sugar per litre. Next time you order a cocktail, ask your bartender to substitute sugar syrup for agave nectar or honey.

When a cocktail calls for bitters, non-potable or potable, the former must be consumed as part of a mix and the most popular is Angostura, which is added in small amounts to a cocktail.

Potable bitters can be consumed in larger quantities or on its own, common brands include Dom Benedictine, Aperol and Campari. You have to watch out as these contain a lot of sugar.

You’ve made it this far with your zero additive alcoholic base, fresh citrus and low-sugar sweetener, but then you go and add a high-fructose tonic water on top, your valiant efforts have been wasted. To make up the body of a cocktail, there tends to be a large measure of cordial, fruit juice or canned mixer. If the mixer is a fruit juice make sure it is fresh, avoid cordial, which is high in sugar and if it’s a canned mixer ensure you go for the high-end brands such as Fentimans or Fever-Tree. Whilst sugar can play a part in the creation of these mixers, it will often be limited compared with cheaper supermarket brands.

Cocktails

Below is a list of drinks you can order when you’re out, or to make yourself, all the while reducing your sugar intake.

A Mojito contains sugar, fresh lime, rum and soda water. The trick here is to substitute the sugar for an organic sweetener such as agave nectar or honey.

A Bloody Mary contains vodka, tomato juice, lemon juice and seasoning. Ensure the tomato juice is a high quality brand that has no added sugar and is low in salt.

A gin and tonic is a fantastically refreshing drink, but can be high in sugar content. Make sure you go for a high quality London Dry Gin and pair with a light tonic from Fentimans or Fever-Tree. Jazz it up with a squeeze of fresh lime or lemon.

A Gimlet is a simple drink combined of four parts gin or vodka and one part fresh lime juice, stirred and served straight up. If the drink is lacking in flavor stir with basil or cucumber to give it a bit more life.

For those of you who like a classy cocktail, but want to keep the sugar down, order a French 75. Ask for it without sugar syrup or with an organic sweetener. Combine three parts London Dry Gin, two parts fresh lemon juice and one part sweetener in a cocktail shaker with ice and top with champagne.

Networking, shaken up

Cocktail masterclasses with business professionals Find networking a little daunting and old-fashioned? Worry not! Our cocktail masterclasses teach you a new skill and put you amongst like-minded business professionals. Hosted in central town on a bi-monthly basis.

Tickets available online at www.aperitif.gg ⁄ MC or call 07781 143432

ALL I N A DAY ’S WORK

Speaking the same language.

Having been in the island for a year, Mandarin teacher Ye Yingying is already keen to extend her two-year secondment to Guernsey. Contact found out how she is finding the teaching experience here and how her life on the island compares with living in a city that has a population of around 24 million.

ALL I N A DAY ’ S WORK

Mandarin is the most widely spoken language in the world and whilst numbers vary depending on research source, according to the 2015 edition of the language reference publication Ethnologue, the number of native Mandarin speakers is around 850 million.

Since initiating market reforms in 1978, China has shifted from a centrally planned to a market based economy and experienced rapid economic and social development.

With a population of over1.3 billion, China recently became the second largest economy and is increasingly playing an important and influential role in the global economy. As part of its external communications strategy the Chinese Ministry of Education, has developed a programme (known as Hanban) to promote Chinese language and cultural teaching resources and services worldwide and has developed a network of ‘Confucius Institutes’ around the globe – with a number in the UK. Funded by the Chinese government, native Chinese language teachers are employed within these institutes and work with the local education authorities to develop a training programme

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for the local population.

Whilst Guernsey doesn’t yet have a ‘Confucious Institute’ as such, the island has been benefiting from the services of two such teachers for the past year. The Guernsey College of Further Education has been working with States Education Department to develop a programme of learning for Mandarin in Guernsey for the local community. Following a student exchange with a school in Inner Mongolia China a few years ago, the Guernsey College of Further Education (GCFE) was keen build on the enthusiasm engendered by the trip.

Working with the States Education Department, the two ladies now teach in nine of our local primary and secondary schools as well as delivering a weekly evening class and a ‘Mandarin for Business’ programme.

‘I have to admit, I didn’t have a clue where Guernsey was before I came here, said Yingying. ‘But it was such a good opportunity and a bit of an adventure. Everyone here has been extremely friendly and welcoming and I am thoroughly enjoying the experience.

‘We have also had a really positive reception

in all the schools – across all age groups.

Students are generally very curious about China and the Mandarin language and keen to learn something completely new.

And the teachers too have been incredibly supportive.’

The teaching curriculum extends beyond just language and also incorporates a programme of cultural education.

So students may learn some basic Chinese calligraphy, get some Chinese cooking tips and even try their hand at paper cutting.

‘It’s all part of the learning process,’ explains Yingying. ‘It can all contribute to successful bi-lateral relationships that can be developed between countries. Students are also taught about Chinese festivals and some schools incorporate aspects of these into school assemblies. ’ As Guernsey continues to build relationships with China and Hong Kong to promote its financial services sector, initiatives such as this will undoubtedly equip future generations with the appropriate skills set to succeed in a global economy.

George Osbourne too has recently pledged a funding boost of £10 million for Mandarin

ALL IN A DAY ’ S WORK

The teaching curriculum extends beyond just language and also incorporates a programme of cultural education. So students may learn some basic Chinese calligraphy, get some Chinese cooking tips and even try their hand at paper cutting.

teaching in UK schools with the objective of 5,000 students to have learnt Mandarin by 2020 (currently around 1,000 are learning the language).

Some local students also have the opportunity to complete a more formal qualification – the HSK which is an international standardised exam that tests and rates Chinese language proficiency.

It assesses non-native Chinese speakers’ abilities in using the Chinese language in their daily, academic or professional lives.

The GCFE is becoming the registered examination centre for the HSK in Guernsey.

Yingying has travelled extensively in the UK and is particularly fond of Scotland – if somewhat bemused by the kilt. But she is enjoying Guernsey too and is hoping to extend her two-year contract to three. The pace of life is quite different compared with her home in Shanghai where she is a teacher at the East China Normal University.

‘It’s so quiet compared with where I live in Shanghai. I have to admit I miss the large shopping malls but I love the peaceful way of life here; walks on the beach; and the fact that nowhere is very far away. It’s a really

beautiful island and I will certainly be telling everyone about it when I eventually go home.’

In addition to the schools’ programme, there is also a weekly evening class and a ‘Mandarin for Business’ programme.

‘The Guernsey College of Education ran the business language course last summer. We had a number of local company heads and senior managers wanting to learn some basic business communications language to prepare them for their business trips and I also incorporated some basic business etiquette tips.

‘For example, if you are attending a business meeting in China, there can be quite a formal hierarchy of who sits where; who should speak first; when to speak; and even the order in which to say goodbye to your hosts. The meeting structure can be much more rigid and formal than here in Britain.

‘Everyone on the programme worked incredibly hard and I was very proud when one of my students visited China and made a short speech in Mandarin.’

Yingying pointed out some notable

differences comparing schooling systems here with China.

‘Our timetables run from 8am to 5pm but with a two and half lunch break. I think the biggest difference is the class size. In China, classes often have around 50 students and therefore there is much less participative activity and one-on-one teaching because there just isn’t enough time. It’s more of a talking/listening format.’

The college is planning to run more business Mandarin classes this year and is also organising an event around Chinese New Year. The aim is to invite the business, training and broader community to sample aspects of Chinese culture.

‘We hope to encourage lots of people to come and get a taste of China – quite literally as there will be some Chinese food on offer too of course.’

Anything else that Yingying will take away from her time in Guernsey?

‘I have learnt to fence – and I love it!’

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B U S I N ES S IN TH E C OMMUNITY

Community Foundation Five years on, late last year, over 200 guests joined the Guernsey Community Foundation at St James for its annual Community Awards.

The event celebrates the hard work and dedication of Guernsey’s vibrant voluntary sector, applauding the truly inspiring individuals, teams, young people, committees and local businesses who support our community, and announcing the much coveted title of Charity of the Year.

It is only right and fitting that the Community Awards line-up includes an award which recognises the active involvement of commercial companies and their teams with charitable, voluntary or community projects in the Bailiwick, and it is of course only fitting that the current sponsors of the award, RBC Wealth Management, won the award themselves in 2013.

You only need to have attended the awards evening in November to see that CSR is here to stay and is well engrained in the ethos of local businesses. It is having a profound effect on our community. Whether giving

46

money, time, or expertise, local professionals and their employers have much to be proud of.

The Community Awards judges had the tough task of working through the nominations to produce a shortlist of just three companies for the CSR Award. Those shortlisted nominees were: OSA Pop Up Shop, Saffery Champness and Insurance Corporation CI. Saffery Champness were victorious. CSR forms a major part of the organisation’s culture and strategy with the company supporting local initiatives through sponsorship, investment, volunteering and raising awareness for causes. Volunteering is actively encouraged, undertaken on a discretionary basis and considered when looking at performance.

Many staff-supported charities are then supported by the company and the ‘Saffery Factor’ allows funds raised by staff to be matched. The company supports a number

of local charities with payroll, bookkeeping, PR, accounting and audit services, while staff members sit on charity committees.

The Saffery Rotary Walk raises around £40,000 annually for charities. During the three years it worked with CLIC, the company helped raise awareness and nearly £100,000.

Charitable partnerships go beyond just donating funds, with the giving of staff time, marketing expertise and organisational skills adding great value. This is just one of many, many examples of the great work going on out there and a great example of the ‘coming together’ of the business community and the voluntary sector.

Here at the Community Foundation, we pride ourselves on encouraging and nurturing these partnerships and taking them one step further to include another dimension – the States of Guernsey.

Positive social change can only truly happen when all interested parties come together to discuss their needs and develop

B U S IN E S S IN THE COMMUNITY

solutions as one. We will continue to play our part in that co-operation to maintain a thriving community in a thriving economy.

The Guernsey Community Foundation is five years old. Looking back over the first five years we have had some notable successes. Supporting charities to expand, progress and prosper, and encouraging partnerships so that we may have a greater impact on areas of strategic importance.

We assisted Guernsey Mind financially in order for them to lead on the States’ Mental Health Strategy which has been given fresh energy and attention by this new approach - creating strategy and delivering together in partnership. We have also supported other leading charities with grants to work with the States such as the Guernsey Disability Alliance, Youth Commission, Victim Support and Witness Service and Caring for Ex-Offenders. The new Guernsey Employment Trust was created by the Foundation working with HSSD and has taken supported employment services out

of the States and into the voluntary sector, giving a fresh impetus and attention under the chairmanship of Sir John Collins.

So what do the next five years hold for the Guernsey Community Foundation?

Having distributed just over a million pounds from our various grants programmes, we will deliver more in the next five years. We are encouraged by the support we have received from donors, and pleased that they have taken an active interest in the Foundation and in the charities supported. We feel that we have created a new model of giving that importantly does not cut across or take funds from existing charities and sources of funding, provides due diligence and certainty for donors, and delivers measurable impact into our community.

More people will volunteer through our Volunteer Matching Programme and those that do will be more effective.

The groundwork has been laid and volunteers are coming forward to refresh

and expand the sector. It’s worthwhile, it’s rewarding and it’s fun. Harnessing the skills and energy of volunteers will see an expansion of opportunities and activity.

Not just in the delivery of services, but in the shaping of the strategy that must drive them.

And finally, with the support of the Chief Minister and Chief Executive of the States we will see more commissioning of States services and their delivery by the voluntary sector. The States has recognised the value of the voluntary sector, what it brings to the table and how its vision, commitment and energy can often deliver services more quickly and effectively or by working together, improve existing provision.

This method of co-operation, co-production and co-creation is still a fairly new model of working but will become more prevalent in the next five years.

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B U S I N ES S IN TH E C OMMUNITY

Elian event raises £5,000 for Autism Guernsey

Generali donates computers to GET Guernsey Electricity calendar proceeds support Only Fools and Donkeys

Tess Mawson and her employer Saffery Champness raise £500 for cancer charities

ABN AMRO supports junior golf competition

Resolution IT supports bike ride for cancer charities

1st Central staff raise £400 on Bright Tights Day.

Saffery Champness and Rotary clear Delancey Park sensory garden

GRUMPY OLD (WO)MAN

Rhona Humphreys

grumpy old (wo)man

Negativity, indecision and certain beach-goers – some of Rhona Humphreys’ pet hates.

Rhona is this issue’s grumpy old (wo)man.

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GRUMPY OLD (WO)MAN

Rhona has a busy and at times stressful day job as a director of local fiduciary company Imperium Trust. Far from being grumpy, she is naturally of an upbeat and cheerful disposition and a straight talker.

But there are a few things that make her hackles rise.

‘The States’ decision-making (or lack of it).

I fully appreciate that the process is largely dictated by our political system and machinery of government. But I find it ridiculous that with an 11th hour requete, one person can cause endless delays to decisions on an issue that had seemingly been settled weeks earlier. So the same topics come up time and time again –

50

it sometimes feels that in the States every day is Groundhog Day. ‘The Sunday trading debate was a good example of this. Irrespective of what side of the debate you are on, we seemed to have settled the matter, then back it comes on the agenda in December. The radio coverage that followed made me laugh. It reported, praising the States for being decisive that day but in the next sentence acknowledged that the issue had been in front of the house for six years!

‘In this instance, the procrastination meant that retailers only had days’ rather than weeks’ or months’ notice to be able to open during the busiest shopping period of the

year. Given that the sector is already facing other challenges – online shopping being the biggest one – it was a shame that some might not have been able to benefit fully from these changes. I am a firm supporter of deregulation and so voted with my feet and came into St Peter Port the Sunday following the decision and there weren’t that many shops open. This may have been by choice but I suspect some smaller operations just didn’t have the time to put plans in place.’

Rhona is community-minded and likes to do her bit for charity. With a team from Imperium, she takes part in the annual night bike ride and she and husband Russell completed the London to Paris bike ride raising money for Parkinson’s disease.

GRUMPY OL D ( WO ) MAN

Guernsey people seem very good at making negative comments without thinking about the knock on effect they might have.

Of course we all have the right to have a voice but with the world of digital communication in which we live, people need to think about who is listening So she gets pretty ticked off with what she perceives as the ‘selfish’ attitude of certain beach-goers.

‘We have lots of fabulous beaches in this island and people use them for a number of different activities – motor cross, surfing, swimming etc. I have a dog and I like to walk her on a beach; I am a responsible owner and clear up after her. I actually totally agree that dogs are banned from a number of beaches during the summer and I obviously go elsewhere. Amazingly I regularly get what I would describe as ‘a load of verbal’ from other beach users who clearly feel my dog and I shouldn’t be there. There is a beautiful dog-free beach about 400 metres away. Surely there are enough beaches to

go around for us all.’

Being directly involved with bringing new business into Guernsey, Rhona is very aware of the importance of the island’s reputation in the global arena. She is concerned therefore, at the levels of negativity she hears.

‘Guernsey people seem very good at making negative comments without thinking about the knock on effect they might have.

Of course we all have the right to have a voice but with the world of digital communication in which we live, people need to think about who is listening.

to be using it responsibly; it’s a really competitive market place out there and we have to ensure that the island is giving out the right messages to show we are open for business; we should be talking ourselves up not beating ourselves up.’

And finally…

‘Youngsters (and some oldsters) being constantly glued to their phones and other devices can be pretty irritating…but I have to admit, I am quite fond of my new Apple watch.’

‘Social media is fantastic but people need

51

C RUI SING

Cruise market economic contribution far from a drop in the ocean Cruise passengers visiting the island in 2015 provided a direct financial boost of nearly £4 million to Guernsey’s economy. And the economic benefit could be much higher still, with most visitors indicating they would like to return for longer in the future. Along with other additional spend, it would see the value of the industry this year top £5 million.

The findings come from independent research by local firm Island Global Research, commissioned by the Commerce and Employment Department (C&E). 1,000 passengers were surveyed and 80% said they were likely to come back; most indicated they would recommend Guernsey to friends and relatives.

2015 was a record year for cruise visitors with nearly 123,000 coming ashore since the season began in March. That is despite 52

relatively poor weather between June and August - normally expected to be peak season – which saw 11 visits cancelled.

The total still eclipsed the previous record of 113,380, seen in 2013, and is almost 20% up on last year’s total of 105,419.

A separate survey for local businesses was also conducted and nearly two thirds of respondents indicated that cruise visitors were important (26%) or very important (36%) to their company. 38% said the industry was not important.

82 businesses responded.

They represented a number of sectors including hospitality, tourism, retail, wholesale and transport providers.

93% of passengers surveyed said they had spent money ashore - on average £32 each.

86% bought food and drink at £16 per person on average. Other popular purchases were souvenirs, bought by 38% of passengers, with 30% buying clothing.

11% said they had bought watches or jewellery. The biggest financial boost was on general retail sales, estimated at more

cruise line passenger survey

CRU IS ING

123,000

Banjour Hello

CRUISE LINE PASSENGERS DISEMBARKED IN GUERNSEY IN 2015

The fabulous experience we are offering our cruise visitors, as demonstrated by our ‘Best UK Port of Call’ award win and supported by the results of this survey, can only help to encourage them to return in the future for a longer break.’

ON AVERAGE

92

PASSENGERS STAYED ASHORE FOR HALF A DAY

%

OF VISITORS PURCHASED THE FOLLOWING WHILE ASHORE

11%

Food & Drink

Jewellery

38% Clothing

Souvenirs

TOTAL SPEND

FROM CRUISE LINE PASSENGERS

IN GUERNSEY IN 2015

Tours

£0.23m

Attractions

£0.16m

?

?

Food & Drink Retail

£1.68m

?

Other

£1.71m £0.71m

of visitors said they are likely to visit Guernsey again...

I RECOMMEND GUERNSEY

ARE HIGHLY LIKELY TO RECOMMEND GUERNSEY TO A FRIEND OR RELATIVE

4.9 OUT OF 5 FOR EXCELLENCE

Business ALMOST 100 LOCAL BUSINESS INTERVIEWS. DATA COLLECTED VIA THE IMPACT SURVEY RESULTS

72% 75% 25% OF BUSINESSES ATTRIBUTED 20% OF THEIR TURNOVER TO VISITORS

(CRUISE LINE AND ANY OTHER)

BUSINESS SURVEY 2015

Tour companies netted income of nearly £¼ million while visitor attractions received an estimated £160,000.

56% of passengers reported making some general retail purchases, spending on average £25 each.

A la perchoïne

Until next time

89%

than £1.71 million, with food and drink sales only slightly lower at £1.68 million.

STATED THAT BETWEEN 5%–20% OF TURNOVER WAS FROM CRUISE LINE PASSENGERS

STATED THAT OVER 20% OF TURNOVER WAS FROM CRUISE LINE PASSENGERS

All the passenger interviews took place between July and October. Approximately two thirds were from the UK, one in five from the USA and around 10% from mainland Europe. Their average age was in the mid-fifties.

C&E Minister Kevin Stewart said the survey results further demonstrated the value of cruise passengers to the Guernsey economy.

‘C&E commissioned this independent research as we felt it was important for us to have an accurate understanding of the true level of direct financial contribution the cruise industry makes to the island’s economy. ‘Clearly £4 million direct spend is a significant amount and work is taking place to identify ways in which this figure can be increased for the 2016 season; as well as to strategically plan for the long term growth and development of the cruise business in Guernsey. It reinforces what we have

believed for a number of years – that cruise visitors are an integral part of our tourism economy. Having clear statistics which show this also demonstrates that retailers and service providers can be assured of visitor spend when they cater to this particular sector of the market.’

Public Services Minister Scott Ogier said the survey results highlighted a number of positive aspects of Guernsey to visiting passengers.

‘The cruise passengers surveyed indicated Guernsey is a vibrant port and highlighted, in particular, the appeal of the town's floral displays and the island’s beauty with its friendly people and safe environment,’ he said.

VisitGuernsey marketing and tourism director, Mike Hopkins, said the findings would help the island improve the cruise passenger experience and enable local businesses to seize the opportunities by tailoring their goods and services to this market.‘ The fabulous experience we are offering our cruise visitors, as demonstrated by our ‘Best UK Port of Call’ award win and supported by the results of this survey, can only help to encourage them to return in the future for a longer break.’

53

IN DI VI DUA L ME MBE R S Mr Greg Archer gregonhorse@gmail.com

07781 437310

Mr Ronald Knight rgknight@cwgsy.net

01481 715150

Mr Richard Burwood rmburwood@gmail.com

07911 717021

Mr Richard Lawler lawler.richard@gmail.com

078392 45728

Mr David Byers davidbyers@ftml.net

01481 233151

Ms Octavia Lord Octavialord9@gmail.com

07781 161626

Ms Fionnuala Carvill fionnuala.carvill@kleinwortbenson.com

01481 253236

Mr Paul Luxon pluxon@gmail.com

07911 103460

Mr Geoff Colclough gccolclough@yahoo.co.uk

01481 239372

Mr Warren Mauger warren.mauger@spikeproductions.co.uk

01481 748033

Mr Mike Collins mcollins@suremail.gg

01481 267167

Mr Nick McCathie Nick.McCathie@mccathie.gg

01481 266808

Mr Robert Cooney cooney@guernsey.net

01481 256720

Ms Carla McNulty Bauer carlamcnultybauer@cwgsy.net

01481 723276

Mr Peter Cornell peter.cornell@metric-capital.com

07824 504298

Ms Tamara Menteshvili tmhomeoffice@suremail.gg

Mr John Curran johnnypcurran@hotmail.com

07781 125047

Ms Nikki Neal nikki@neal.gg

01481 230826

Mr Peter Daley peter_daley44@hotmail.com

01481 724000

Mr Steve Park stevepark@guernsey.net

01481 247592

Mr Baron Deschauer bdeschauer@gmail.com

07747 813076

Mr Tim Revill tim.revill@budconsulting.com

01481 239207

Mr Rupert Dorey rupertdorey@mac.com

07781 400400

Mr Tim Robins robins@cwgsy.net

01481 256625

Mr Fergus Dunlop dunlop@guernsey.net

07781 117980

Mr Chris Russell chris@tisef.com

01481 714292

Mr Roy Sarre madroy@cwgsy.net

01481 263930

Mr Mark Eban meban@spencerstuart.com

02702 298 8304

Mrs Rebbeca Elliott becky.elliott@kaybooksonline.co.uk

01481 240613

Mr Tomaz Slivnik slivnik@tomaz.name

07911 727642

Mr Wade Emmerson wade.emmerson@consultant.com

01481 234327

Mr Jeremy Smithies jeremy@smithies.gg

01481 246675

Mr Bernard Flouquet bernard@flouquet.com

01481 254326

Mr John Stares j_stares@hotmail.com

01481 232790

Mr Sean Fuller seanfuller@talk21.com

07911 718181

Mr Martin Storey martin.msci@cwgsy.net

01481 736917

Mr Julyan Gardener-Wheeler jgw@consultant.com

01481 266188

Mr Carl Symes carl@carlsymes.com

01481 724290

Mr Mike Garrett garrett@cwgsy.net

01481 726818

Ms Jenny Tasker jenny@taskeronline.com

01481 701528

Mr Mark Gill markgillfca@cwgsy.net

07781 135448

Mr Alex Taylor crozatier@gmail.com

01481 233370

Mr David Gorvel davidgorvel@yahoo.co.uk

07781 165124

Mr David Thompson dejthompson@gmail.com

07781 100133

Mr Larry Granger larrygranger@cwgsy.net

01481 251168

Mrs Gillian Tidd sassafras@guernsey.net

01481 258402

Mr Jason Hill jasonhill@cwgsy.net

07781 137995

Mr Roy Tilleard roy.tilleard@lornehouse.com

07781 162301

Mrs Anne Hough annehough1@gmail.com

07781 138042

Mr Jeff Vidamour jvidamour@cwgsy.net

01481 267048

Ms Sheila Innes sheilainnes36@gmail.com

01481 724014

Mr Darren Vogel darren.vogel@gmail.com

07973 506398

Mr Hugh Johnson hughjohnson@suremail.gg

01481 713961

Mr Tony Webber anthonywebber@cwgsy.net

07781 166349

Mr Stephen Jones jonessm@guernsey.net

01481 235851

Mr Graham Waddington digitop2015gw@gmail.com

07911 729326

Ms Corinne Joy corinne.joy@cwgsy.net

01481 710615

Mr Hans R Wust hrw@cwgsy.net

01481 245134

54

D IRE CT ORY

A 2mi Financial Services Limited Sean Martin sean@2mi.gg A1 Distributors Ltd Sue Lesbirel orders@a1.gg ABN Amro Guernsey Ltd Judy Snell info@gg.abnamro.com abt Alex Denoual enquiries@guernseylegal.com Accent Language School Anna Lisa Detassis info@accent.gg Access Ltd Dan Hubert danhubert@cwgsy.net Action Coach Alan Chapman alanchapman@actioncoach.com Active Group Limited Richard Barry info@activeoffshore.com Admiral Training & Development Corporation Derek Knowles admiralgsy@outlook.com

Financial Services 01481 726277 www.2mi.gg Distributors 01481 726556 www.a1.gg Financial Services 01481 751000 www.abnamroprivatebanking.gg Legal Services 01481 724124 www.guernseylegal.com Education & Training 01481 714909 www.accent.gg Retail 07781 142888 Business Services 01481 711703 www.actioncoach.com Financial Services 01481 711822 www.activeoffshore.com Education & Training 01481 251095

Aeris Aviation David Hayman david@aeirsaviation.co.uk

Travel 07839 702859 www.aerisaviation.co.uk

AFR Advocates Debbie Charman info@afradvocates.com

Legal Services 01481 743999 www.afradvocates.com

AG Accounting Services Limited Andy Gill andygill@guernseyaccounting.com

Financial Services 01481 710004 www.guernseyaccounting.com

Aircraft Servicing (Guernsey) Ltd Mark Parr info@flyasg.co.uk

Trades 01481 265750 www.flyasg.co.uk

Airtel-Vodafone Ltd Ian Campbell 121@airtel-vodafone.com Albany Trustee Company Ltd Anthony Holt info@albanytrustee.com

Telecommunications 01481 520121 www.airtel-vodafone.com Financial Services 01481 724136 www.albanytrustee.com

Albecq Trust Company Limited Mik Underdown info@albecq.com

Financial Services 01481 740300 www.albecq.com

Alderney Shipping Group Bruno Kay-Mouat questions@alderneyshipping.com

Distributors 01481 724810 www.alderneyshipping.com

Alliance Ltd Andrew Bagot alliance@cwgsy.net Alpha Estates Ltd David Ingrouille david@alphaestates.net Alternative Solutions Limited Neil Jordan solved@asl.gg

Retail 01481 246827 www.alliance.gg Property 01481 729891 www.alphaestates.net IT & Computing 01481 701234 www.asl.gg

Retail 01481 245713

Amyson’s (1978) Ltd Dennis Steer

Retail 01481 253088 www.annandale.gg

Annandale Ltd Richard Ogier richardo@annandale.gg

Financial Services 01481 722260 www.anson-group.com

Anson Registrars Limited John Le Prevost reception@anson-group.com

Legal Services 01481 723723 www.aohall.com

AO Hall Advocates Sarah Bourgaize info@aohall.com

Food & Drink 07781 143432 www.apéritif.gg

Apéritif James Le Gallez james@aperitif.gg

Recruitment, HR & Payroll 01481 715757 www.apgroupglobal.com

AP Group Ltd Andrew Cullen info@apgroupglobal.com Apax Partners Guernsey Limited Andrew Guille andrew.guille@apax.gg

Financial Services 01481 810000 www.apaxpartners.us.com/offices/guernsey

Appleby Gavin Ferguson guernsey@applebyglobal.com Aquarius Accounting Services Limited Tracey Van Zanten tracey@aquariusaccounting.gg Aquastar Ltd Geoff Wilson aquastar@guernsey.net Arborcraft Ltd Jonathan Skillett arborcraft@cwgsy.net Archivist Bryan Smitheram office@archiviststorage.com Armstrong Continuity Limited Chris Oliver info@armstrong-continuity.com Arrowsmith Marlowe Tracy Guille tracyasmlaundry@suremail.gg Artemis Trustees Ltd Robert Sinclair info@artemisci.com Atec Engineering Limited Adrian Marsh atec@cwgsy.net Atlantis Marine Ltd Patrick Wheeler info@atlantismarine.biz

Legal Services 01481 755600 www.applebyglobal.com Financial Services 01481 715611 www.aquariusaccounting.gg Marine 01481 244550 www.aquastar.gg Home & Garden 01481 265296 Business Services 01481 251484 www.archiviststorage.com Consultants 01481 251683 www.armstrong-continuty.com Cleaners 01481 247633 www.angoragroup.co.uk Financial Services 01481 729466 www.artemisci.com Trades 01481 244977 Marine 01481 258514 www.atlantismarine.biz

Avenue Clinic Dimi Argyros admin@avenueclinic.co.uk

Health & Beauty 01481 728798 www.avenueclinic.co.uk

Avenue Flowers & Design Ilze Alka florist@avenueflowers.net

Retail 01481 724442 www.avenueflowers.net

AWS Design & Sign Group Steve Free awsgroup@cwgsy.net

Advertising & Marketing 01481 728283

55

B

Blanchard Building Supplies James Roberts jamesr@blanchard-ald.com

B&Q (Retail) Ltd Retail Michael Penney 01481 713005 GSY766.DutyManager@b-and-q.co.uk www.diy.com/store.guernsey/BQ_GSY766 Babbé Simon Howitt mail@babbelegal.com Babbé McCathie Don Babbé admin@bmlgsy.com BachmannHR Group Nathalie Langmead bmpsl@bachmanngroup.com Bailiwick Estates Sonia Taylor sonia@bailiwickestates.com

Legal Services 01481 713371 www.babbelegal.com Trades 01481 714344 www.bmlgsy.com Recruitment, HR & Payroll 01481 731059 www.bachmannhr.com Property 01481 714243 www.marketplaceguernsey.co.uk

Bailiwick Of Guernsey Guild of Accredited Guides Leisure Carla Bauer 01481 723276 carla.bauer@cwgsy.net www.guernseyguidedtours.com Bank J. Safra Sarasin Nikki Tanguy nikki.tanguy@jsafrasarasin.com Bank Julius Baer & Co Ltd Tony Crawley tony.crawley@juliusbaer.com Bank Of Cyprus (CI) Ltd Andrew Dempster info@gg.bankofcyprus.com

Financial Services 01481 725147 www.jsafrasarasin.com Financial Services 01481 726618 www.juliusbaer.com Financial Services 01481 716026

Barclays Private Clients International Ltd (Guernsey) Financial Services Justine Gaudion 01481 755314 justine.gaudion@barclayswealth.com www.barclayswealtcom Barras Car Centre Ltd Martyn Torode martyn@barrascarcentre.co.uk

Motoring & Biking 01481 249915 www.barrascarcentre.co.uk

Baudains Trade Supplies (BTS) Peter Baudains sales@btsgsy.com

Retail 01481 248822 www.btsgsy.com

BDO Limited Fiona McKane mail@bdo.gg

Financial Services 01481 724561 www.bdo.gg

Beckfords Funeral Services Ltd Jane Duquemin enquiries@beckfords.com Bedell Cristin Mark Helyar annie.zunino@bedellgroup.com Bella Luce Hotel & Spa Luke Wheadon wakeup@bellalucehotel.com Best Books Ltd Colin Langlois admin@bestbooks.gg Betley Whitehorne Image Chris Betley guernsey@wearebwi.com

Funeral Services & Monumental Works 01481 264202 www.beckfords.com Legal Services 01481 812812 www.bedellgroup.com Hotels, Guest Houses & B&Bs 01481 238764 www.bellalucehotel.com Financial Services 01481 253332 www.bestbooks.gg Advertising & Marketing 01481 723456 www.wearebwi.com

Betway Ltd Guernsey Branch Bridget Jennings guernsey@betway.com

Leisure 01481 746411 www.betway.com

Black Horse Offshore Ltd Phillip Le Cheminant phillip.lecheminant@blackhorse.co.uk

Financial Services 01481 710411

Black Vanilla Jade Isabelle hello@black-vanilla.gg

56

PR / Media / Event & Venue Services 01481 729229 www.black-vanilla.gg

Blenheim Group Alasdair Milroy info@blenheimgroup.com Bleu IT Consultants Limited Matt Le Huray info@bleuit.com Blix Dominic Bennett hello@blix.co Blue Diamond Ltd Alan Roper alan@bluediamond.gg Boatworks+ Mark Nightingale info@boatworksguernsey.com Bonsai Group Mathew Rolfe info@bonsaigroup.gg Books & Company Ltd John Merrien enquiries@booksandcompany.gg Bordage Monumental Works Ltd Martyn Renouf Boulangerie Victor Hugo Reda Karim boulangerievh@cwgsy.net BPP Professional Education Sarah Colley guernseyinfo@bpp.com

Retail 01481 822722 www.fortismerchants.co.uk Financial Services 01481 715200 www.blenheimgroup.com IT & Computing 01481 746770 www.bleuit.com Advertising & Marketing 01481 706740 www.blix.co Retail 01481 210280 www.bluediamond.gg Marine 01481 726071 www.boatworksguernsey.com Home & Garden 01481 200011 www.bonsaigroup.gg Financial Services 01481 726655 www.booksandcompany.gg Funeral Services & Monumental Works 01481 721415 Food & Drink 01481 714714 www.boulangerie.gg Education & Training 01481 266176 www.bpp.com/guernsey

Brehon Ltd Sarah Hancock accountants@brehon.co.uk

Financial Services 01481 233009 www.brehon.co.uk

Brewin Dolphin Ltd Adrian Clayton adrian.clayton@brewin.co.uk

Financial Services 01481 736682 www.brewin.co.uk

Bridge Dental Clinic Anne Richardson reception@bridgedental.gg Bridgewater Limited Barry Le Pelley admin@bridgewater.co.gg Brittain Hadley Partnership Graham Hollingsworth guernsey@bhg.eu.com

Health & Beauty 01481 245357 www.bridgedental.gg Financial Services 01481 722221 www.bridgewater.co.gg Architects & Surveyors 01481 713573 www.brittain-hadley.com

Brooks Macdonald Jayne Warren guernsey@brooksmacdonald.com

Financial Services 01481 815555 www.brooksmacdonald.com

Browns Advocates Adrian Brown enquiries@brownsadvocates.com

Legal Services 01481 740002 www.brownsadvocates.com

BSG Resources Ltd Peter Driver info@bsgresources.gg Bumblebee Marine Dan Meinke skipper@bumblebee.gg Butterfield Bank (Guernsey) Ltd John Robinson guernsey@butterfieldgroup.com BWCI Group Stephen Ainsworth mail@bwcigroup.com

Trades 01481 812000 www.bsgresources.com Leisure 01481 720200 www.bumblebee.gg Financial Services 01481 711521 www.gg.butterfieldgroup.com Financial Services 01481 728432 www.bwcigroup.com

C IT & Computing 01481 722575 www.c5alliance.com

C5 Alliance Limited Marc LainĂŠ enquiries@c5alliance.com

IT & Computing 03301 242090 www.calligo.net

Calligo Limited Andrew Wicks info@calligo.net Canaccord Genuity Wealth Management Andy Finch cgwm_offshore@canaccord.com

Financial Servces 01481 733900 www.canaccordgenuity.com Retail 01481 245897 www.capelles.co.uk

Capelles Building Stores Limited Andy Le Flem sales@capelles.co.uk Careers Events Limited Anthony Reynolds info@careersevents.co.uk

Education & Training 01481 727100 www.careersevents.co.uk

Careers Guernsey Alun Williams careers@education.gov.gg

Education & Training 01481 733044 www.careers.gg

Carey Group Tim Bush info@careygroup.gg

Financial Services 01481 737203 www.careygroup.gg Legal Services 01481 727272 www.careyolsen.com

Carey Olsen Emma Mauger emma.mauger@careyolsen.com Catherine Best Paul Freeman sales@catherinebest.com Cazenove Capital Management Julian Winser julian.winser@cazenovecapital.com

Retail 01481 237771 www.catherinebest.com Financial Services 01481 703700 www.cazenovecapital.com

CBL Consulting Nick Barton guernsey@cblconsulting.co.uk

Consultants 01481 244433 www.cblconsulting.co.uk

CBO Projects Philip Smith philip.smith@cboprojects.com

Consultants 07781 128208 www.cboprojects.com

CCD Chartered Architects Limited Andrew Dyke mail@ccd-architects.com

Architects & Surveyors 01481 726461 www.ccd-architects.com Security 01481 257008 www.chainci.com

Chain Limited, The Carl Ceillam info@chainci.com

Retail 01481 724721

Celaro Allison Forman celaro@cwgsy.net Channel Island Ceramics John Litchfield mail@channelislandceramics.com Channel Island Toys Andrew Deane sales@channel-teddy.co.uk Channel Island Lines Nigel Parry nigel.parry@channelislandlines.com

Home & Garden 01481 234000 www.channelislandceramics.com Retail 01481 723871 www.channelteddy.co.uk Distributors 01534 825611 www.channelislandlines.com

Channel Islands Competition and Regulatory Authorites Lisa White info@cicra.gg Channel Islands Adjusters Limited Juluie-Anne Headington julie-ann@ciadjusters.com Channel Islands Co-operative Society Ltd Colin Macleod customer.relations@channelislands.coop Channel Island Lines Nigel Parry hello@channelislandlines.com

Utilities Regulator 01481 711120 www.cicra.gg

Loss Adjusters 01481 722533 www.ciadjusters.com Retail 01534 879822 www.channelislands.coop Distributors 01481 201430 www.channelisland.lines.com

Channel Islands Motor Factors Ltd Nigel Robert nigel.roberts@cimotorfactors.com

Motoring & Biking 01481 248411

Channel Islands Securities Exchange Mark Olliphant mark.olliphant@cisx.com

Financial Services 01481 753000 www.cisx.com

Channel Islands Training & Development Ltd Stephanie Bass mail@citd.co.uk

Retail 01481 246262 www.channelwelders.gg

Channel Welders Toni Clayton enquiries@channelwelders.gg

Property 01481 244544 www.chateaux.gg

Chateaux Estate Agency Ltd David Corson info@chateaux.gg Cherry Godfrey David Cherry admin@cherrygodfrey.com

Education & Training 01534 737701 www@citd.co.uk

Insurance Providers / Financial Services 01481 711666 www.cherrygodfrey.com

Chescoe Chartered Surveyors & Architects Architects & Surveyors Nigel Chescoe 01481 713137 nchescoe2@icloud.com www.chescoecharteredsurveyors.com Food & Drink 01481 726624 www.christies.gg

Christies Group, The Christophe Gaultier manager@christies.gg

Retail 01481 728911

CI Lighting Ltd Roy Rogers cilighting@cwgsy.net

Financial Services 01481 725020 www.cia.gg

CIA Limited Nick England info@cia.gg

Charity 07781 193697 www.cipd.co.uk

CIPD Guernsey Branch Vanessa Harvey guernsey@cipdbbranch.co.uk Claire Boscq-Scott The Busy Queen Bee Claire Boscq-Scott contact@thebusyqueenbee.com Clegg Gifford & Co Ltd Cilla Thompson office@cgguernsey.com Cleland & Co Limited Harry Dick-Cleland info@cleland.gg Climate Controls Ltd B H Bisson mail@climate-controls.com Clos De Vaul Creux Leigh Gibbins eng@closdevaulcreux.co.uk Cogent Limited Nick Ferris mail@cogentlimited.com Collaborate Communications Julie Todd julie@collaboratecommunications.com Collas Crill Iain Beresford guernsey@collascrill.com Collenette Jones Limited Gareth Nicolle mail@cjco.gg Comprop Steve Marie enquiries@compropci.com Condor Ferries Russell Kew reservations@condorferries.com Consult & Build Limited Tim Guilbert tcg@cwgsy.net

Business Services 07797 828950 www.thebusyqueenbee.com Insurance Providers 01481 728987 www.cglloyds.co.uk Financial Services 01481 740205 www.cleland.gg Agriculture & Hortliculture 01481 263860 www.climate-controls.com Hotels, Guest Houses & B&Bs 01481 832527 www.closdevaulcreux.co.uk Financial Services 01481 706780 www.cogentlimited.com

Advertising & Marketing 01481 715222 www.collaboratecommunications.com Legal Services 01481 723191 www.collascrill.com Financial Services 01481 246324 www.cjco.gg Property 01534 631409 www.compropi.com Travel 01481 729666 www.condorferries.com Trades 07781 148741 www.propertyplus.gg

57

Cooper Brouard Estate Agents Ltd Matt Brouard enq@cooperbrouard.com Coppolo & Coyde Jonathan Coyde info@copcoy.com Cranfords Estate Agents Ltd Dominic Bacon sales@cranfords.co.uk Cream Services Guernsey Ltd Pieter Kluyver p.kluyver@guernsey-butter.com Creaseys and Son Ltd Anthony Creasey anthony.creasey@creaseys.com Create Limited James Barker info@create-architecture.com

Property 01481 236039 www.cooperbrouard.com Health & Safety Specialists 01481 247248 www.copcoy.com Property 01481 243878 www.cranfords.co.uk Distributors 01481 751000 www.guernsey-butter.com Retail 01481 720203 www.creaseys.com Architects & Surveyors 01481 259333 www.create-architecture.com

Credit Suisse (Channel Islands) Ltd Peter Webber guernsey.location@credit-suisse.com

Financial Services 01481 719000 www.credit-suisse.com

Credit Suisse Trust AG Anne Bigeard guernsey.location@credit-suisse.com

Financial Services 01481 719100 www.credit-suisse.com

Criteria Wealth Management Ltd Mark Penney info@criteriawm.com Crowd Media Jo Porritt hello@crowdmedia.co.uk Crowd Training Academy Jo Porritt hello@crowdtraining.me CT Plus Lee Murphy guernsey@htcgroup.org

Financial Services 01481 726375 www.criteriawm.com Advertising & Marketing 01481 721632 www.crowdmedia.co.uk Education & Training 01481 721632 www.crowdtraining.me Travel 01481 700456 www.buses.gg

Da Nello Ltd Nello Ciotti danello@cwgsy.net

Business Services 01481 740214 Food & Drink 01481 721552 www.danello.gg

David Jackson Accountant and Financial Manager Financial Services David Jackson 07781 105457 davidjackson@cwgsy.net www.guernseyfinancialmanager.com de garis accounting Diane de garis diane@degaris.gg De Jersey, B R French Polisher B De Jersey bdejersey@cwgsy.net Deloitte LLP John Clacy jclacy@deloitte.co.uk Deutsche Bank International Limited Michael McKay michael.mckay@db.com Delta Training & Consultancy Dawn Bagnall info@guernseyfirstaid.com

58

Financial Services 01481 723996 www.dixcart.com

Dixcart Trust Corp Ltd John Nelson advice.guernsey@dixcart.com

Financial Services 01481 734342 www.dominion-funds.com

Dominion Fund Management Limited Jason Le Roux investorservices@dominion-funds.com

IT & Computing 01481 252222 www.donkeylogic.com

Donkeylogic Limited Justin Guilbert iinfo@donkeylogic.com

Financial Services 01481 729044 www.doreyltd.com

Dorey Financial Modelling Martyn Dorey martyn.dorey@doreyltd.com

Trades 01481 258123 www.dla.gg

Dorey Lyle & Ashman Ltd Adrian Ashman home@dla.gg

Motoring & Biking 01481 724025 www.doylemotors.co.uk

Doyle Motors Ltd Pierre Payne pierre@doylemotors.co.uk Duke Of Normandie Hotel Alan Sillett enquiries@dukeofnormandie.com DPS Global Healthcare Recruitment Roger Seaforth info@dpsglobalrecruitment.com Duke of Richmond Hotel, The Lukas Laubscher reservations@dukeofrichmond.com

Hotels, Guest Houses & B&Bs 01481 721431 www.dukeofnormandie.com Recruitment, HR & Payroll 01481 255588 www.dpsglobalrecruitment.com Hotels, Guest Houses & B&Bs 01481 726221 www.dukeofrichmond.com

DW Arundell and Co Ltd Penny Wilson dwa@dwaflooring.com

Retail 01481 246844 www.dwaflooring.com

E

D D.D.S. Archive Storage Ltd J Kempson ddsarchive@cwgsy.net

Mapping 01481 700321 www.digimap.gg

Digimap Ltd Colin Le Conte admin@digimap.gg

Financial Services 01481 254748 www.degaris.gg Home & Garden 01481 247356 Financial Services 01481 724011 www.deloitte.co.uk Financial Services 01481 702000 www.db-ci.com Education & Training 07839 123011 www.guernseyfirstaid.com

E.I. Sturdza Strategic Management Limited Adam Turberville info@eisturdza.com

Financial Services 01481 722322 www.eisturdza.com

East Harbour Associates Ltd Jonathan Guillemet info@east-harbour.com

Consultants 01481 712826 www.east-harbour.com

Eaton Place Investments Ltd Ondrej Faborsky centrumgsy@aol.com

Financial Services 01481 721069

Ec events Julie Settle admin@ec-jersey.com

Event & Venue Services 01534 484234 www.ec-jersey.com

Ecoscreed (CI) Limited Andy Allen info@ecoscreedci.com

Trades 07781 457217 www.ecoscreedci.com

Edmond de Rothschild Asset Management Limited Stuart Perfitt info@groupedr.gg EFG Private Bank Channel Islands Limited Peter Daniels info@efgci.com Elian Fiduciary Services Tom Amy info@elian.com

Financial Services 01481 716336 www.groupedr.gg Financial Services 01481 723432 www.efginternational.com Financial Services 01481 721672 www.elian.com

Financial Services 07781 109289 www.elmcompliance.com

ELM Compliance Consultants Limited Emma Mauger emma@elmcompliance.com

Business Services 01481 725770 www.estibuild.co.uk

Estibuild Limited Stephen Hargreaves info@estibuild.co.uk

Fuel Supplies (C.I.) Ltd Jennie Hamilton enquiries@fsci.co.uk Fuller Group Ltd Alex Fuller contact@fullergroup.co.uk

EY Mike Bane eyguernsey@uk.ey.com

Financial Services 01481 717400 www.ey.com/channel_islands

Fultura Limited Steve Vowles info@fultura.net

Evans & Co Brian Evans info@evansofficeinteriors.com

Business Services 01481 253277 www.evansofficeinteriors.com

Fumoto Engineering of Europe Ltd Richard Flemming sales@fumoto-valve.com

Executive Car Services Ltd Andy Ogier executivecars@cwgsy.net

Travel 07781 155545 www.executivecarsguernsey.com

F

Fusion Systems Ltd Paul Briggs enquiry@fusion-systems.com

Distributors 01481 200800 www.fsci.co.uk Property 01481 730702 www.fullergroup.co.uk IT & Computing 01481 710047 www.fultura.net Trades 01481 716987 www.fumotousa.com IT & Computing 01481 721031 www.fusion-systems.com

G Architects & Surveyors 01481 728020 www.falla.com

Falla Associates International Ltd David Falla guernsey@falla.com

g2a Architecture Laura Priaulx hello@g2a.gg

Architects & Surveyors 01481 237360 www.g2a.gg

Feel Unique At Au Caprice Gee Marsh ocapel@feelunique.com

Retail 01481 729721 www.feelunique.com

G4S Secure Solutions Deanne Le Gresley enquiries@gg.g4s.com

Business Services 01481 265133 www.g4s.gg

Ferryspeed (Guernsey) Ltd Martyn Langlois sales@ferryspeed.com

Distributors 01481 249094 www.ferryspeed.com

Galaxy CI Computer Brokers Ltd Stuart Mosley info@galaxyci.com

IT & Computing 01481 740022 www.galaxyci.com

Finigan & Gibson Dave Finnigan

Trades 01481 247290

FirstAid.gg John Atkins contact@firstaid.gg

Education & Training 01481 266799 www.firstaid.gg

Garenne Construction Group Ltd Richard Jones enquiries@garenne.gg

Trades 01481 254262 www.garenne.gg

Recruitment, HR & Payroll 01481 714634 www.firstcall.co.gg

Firstcall Recruitment Ltd Tina Quertier info@firstcall.co.gg First Names Group David Preston guernsey@firstnames.com

Financial Services 01481 234200 www.firstnames.com/locations/guernsey

Fletchersports Terry Ferbrache fletchersports@hotmail.com Fleur du Jardin, Hotel Ian Walker info@fleurdujardin.com Focus Group Katie Bellingham info@focushrs.com Forest Stores Ltd Keith Bienvenu foreststores@cwgsy.net Fort Grey Consulting Limited Daniel de Lisle daniel.delisle@fortgreyconsulting.com Fort Group, The Jos Ensink info@thefortgroup.com Fractional Ownership Consultancy Limited, The Nick Hannah info@fractional.net French Connections Laure Abeille-Brown laure@islebc.com

Retail 01481 724114 www.fletchersports.co.uk Food & Drink 01481 257996 www.fleurdujardin.com Recruitment, HR & Payroll 01481 728824 www.focushrs.com Retail 01481 238395 Consultants 07781 439746 www.fortgreyconsulting.com Financial Services 01481 234460 www.thefortgroup.com Property 01481 747804 www.fractional.net Distributors 01481 722388 www.frenchconnections.gg

Generali Worldwide Insurance Company Ian Robinson enquiries@generali-guernsey.com Geomarine Limited Ian Gilmour enquiries@geomarine.gg Giroscope Limited Joanne Robilliard info@giroscope.gg Goldridge Estate Agents Geoff Mauger sales@goldridge.gg Gower Financial Services Rob Boyd theansweris@gowerfinancial.com Granite Le Pelley Ltd Phil Le Roy enquiries@granitelepelley.gg Grant Thornton Ltd David Spring info@gt-ci.com Green Acorn Ltd Keith Hounsell info@greenacorn.gg GFF Guernsey Greg Forino gregforino@gff.gg GTA University Centre Simon Le Tocq admin@gta.gg

Insurance Providers 01481 715400 www.generali-worldwide.com Trades 01481 201015 www.geomarine.gg Recruitment, HR & Payroll 01481 729020 www.giroscope.gg Property 01481 715600 www.goldridge.gg Financial Services 01481 700155 www.gowerfincancial.com Trades 01481 257610 www.granitelepelley.gg Financial Services 01481 753400 www.gt-ci.com Renewable Energy 01481 727388 www.greenacorn.gg Gardeners & Landscapers / Retail 01481 235936 www.gff.gg Education & Training 01481 721555 www.gta.gg

59

Motoring & Biking 01481 726644 www.guernseyauto.gg

Guernsey Auto & Electrical Supply Co. Ltd Philip Sandwith info@guernseyauto.gg

Retail 01481 723036

Guernsey Beds & Bedding Peter de Laune sales@guernseybedding.co.uk Guernsey Botanical Trust Hugh Johnson guides@guernseywalledgarden.org.gg

Charity 01481 713961 www.guernseywalledgarden.org.gg

Guernsey College of Further Education Saboohi Famili college@gcfe.net Guernsey Dairy Andrew Tabel admin@guernseydairy.com Guernsey Disability Alliance Shelaine Green info@disabilityalliance.org.gg Guernsey Electricity Ltd Alan Bates admin@electricity.gg Guernsey Event Company Ltd, The Alex Bridle info@eventguernsey.com Guernsey Event Medical Services Ltd John Atkins contact@gems.gg Guernsey Finance Dominic Wheatley info@guernseyfinance.com Guernsey Flowers Ltd Bridget Foss info@sendabunch.co.uk Guernsey Freight Services Ltd Gary Robilliard info@guernseyfreight.com Guernsey Gas Ann Cox jsd@i-e-g.com Guernsey Housing Association Steve Williams ghaenquiries@gha.gg

Food & Drink 01481 237777 www.guernseydairy.com Charity 07781 467316 www.disabilityalliance.org.gg Distributors 01481 200700 www.electricity.gg Event & Venue Services 01481 728686 www.eventguernsey.com Event & Venue Services 01481 266799 www.gems.gg Financial Services 01481 720071 www.guernseyfinance.com Retail 01481 251929 www.sendabunch.co.uk Distributors 01481 238180 Distributors 01481 724811 www.gsygas.com Housing 01481 245530 www.gha.gg Charity 01481 722959 www.guernseymind.org.gg

Guernsey Occupational Safety & Health Assoc Andrew Mills awards@gosha.org.gg

Health & Safety Specialists 01481 255774 www.gosha.org.gg

Guernsey Photographics Ltd Tim Harland arcade@guernseycomputers.com Guernsey Post Bethan Griffiths custserv@guernseypost.com Guernsey Press Company Ltd, The J Marquand newsroom@guernsey-press.com Guernsey Recycling Ltd Alan Crowe guernseyrecycling@cwgsy.net Guernsey Registry Alan Bougourd enquiries@guernseyregistry.com

Retail 01481 266404 www.guernseypearl.co.uk Retail 01481 724001 Distributors 01481 711720 www.guernseypost.com Publishers 01481 240240 www.guernsey-press.com Recycling 01481 245402 www.guernseyrecycling.co.uk Business Services 01481 743800 www.guernseyregistry.com

Guernsey Sands (Stillbirth & Neonatal Death Society) Charity Tania Shires 07781 715973 guernseysands@gmail.com www.guernseysands.org.gg

60

Guernsey Sheet Metal Co (1993) Ltd Adrian Vaudin gsmco@cwgsy.net Guille-Alles Library Laura Milligan ga@library.gg

Archive & Storage 01481 700077 www.guernseyselfstore.com Trades 01481 723617 Education & Training 01481 720392 www.library.gg

Education & Training 01481 737500 www.guernseycollege.ac.gg

Guernsey Mind Emily Litten info@guernseymind.org.gg

Guernsey Pearl Ltd Andy Ison andyison@hotmail.com

Guernsey Self Store Ray Blakely space@guernseyselfstore.com

H Hamilton Brooke Ged Kelly post@hamiltonbrooke.com Harbour Trustees Ltd Sally Wilkinson mail@harbour.co.gg Haskins Legal Felicity Haskins info@haskinslegal.com Hassell Blampied Associates Lesley Harrison enquiries@hassellblampied.com Headway Guernsey LBG Philippa Stahelin fundraising@headwayguernsey.org.gg Health Information Guernsey Wendy Beaven info@healthtravel.org Healthspan Limited Ann Outram headoffice@healthspan.co.uk Heimdallr Solutions Ltd Rob Prow info@heimdallrsolutionsltd.com Henderson Green Richard Spinney richard@hgp-guernsey.com Heritage Group Ltd Kevin Roberts info@heritage.co.gg Heritage Insurance Brokers Ltd Gordon Snell info@heritage.co.gg HFL Limited Margaret Spencer admin@hfl.co.gg Holeshot Ltd Marc Maubec holeshot@cwgsy.net HSBC Bank Plc Kieran Rose kieran.s.rose@hsbc.com HSBC Private Bank (CI) Ltd Ian Richardson ian.f.richardson@hsbcpb.com HSSD Occupational Health Department Emma Wood ewood@hssd.gov.gg Hunt Brewin Peter Brewin peter@huntbrewin.com

Advertising & Marketing 01481 714437 www.hamiltonbrooke.com Financial Services 01481 704800 www.harbour.co.gg Legal Services 01481 721316 www.haskinslegal.com Recruitment, HR & Payroll 01534 750106 www.hassellblampied.com Charity 01481 265623 www.headwayguernsey.com Health and Beauty 01481 707470 www.healthtravel.org Retail 01481 711321 www.healthspan.co.uk Education and Training 07781 153202 www.heimdallrsolutionsltd.com Trades 01481 729967 www.hendersongreen.co.uk Financial Services 01481 716000 www.heritage.co.gg Insurance Providers 01481 740000 www.heritageinsurance.gg Financial Services 01481 722066 www.hfl.co.gg Retail 01481 721313 www.holeshot-fashion.com Financial Services 01481 717705 www.hsbc.co.uk Financial Services 01481 759000 www.hsbcprivatebank.com Health & Beauty 01481 707411 www.gov.gg/occupationalhealth Architects & Surveyors 01481 728236 www.huntbrewin.com

HVC Mark Farey info@hvc.gg

Trades 01481 700275 www.hvc.gg

IAM Advisory Michael Strachan michael.strachan@iamadvisory.com Ian Brown’s Cycle Shop Ian Brown reservations@selfcatering.co.gg Ideal Furnishings Ltd Steve Argo sales@idealfurnishings.co.uk Ilex Lodge Ltd Sandra Berry reservations@selfcatering.co.gg Immuno Biotech Ltd David Noakes info@gcmaf.eu Indulge Media Ltd Russell Isabelle hello@indulgemedia.com

International Energy Group Tony Nicholls energy@i-e-g.com Intersport Guernsey Nigel Hurford intersportguernsey@newtelsurf.com

Property 01481 760001 www.i2office.gg Financial Services 01481 716575 www.iamadvisory.com Retail 01481 721581 www.selfcatering.co.gg Retail 01481 720121 www.idealfurnishings.co.uk Hotels, Guest Houses & B&Bs 01481 237491 www.selfcatering.co.gg

Advertising & Marketing 01481 740073 www.indulgemedia.com

Consultants 01481 242700 www.integrated-skills.com Distributors 01481 715634 www.i-e-g.com Retail 01481 200091 www.intersport.co.uk Manufacturers 01481 710767

Intertrust Group Paul Schreibke guernsey@intertrustgroup.com

Financial Services 01481 211000 www.intertrustgroup.com

Investec Kay Parnwell kay.parnwell@investec-ci.com Ipes Andrew Whittaker andrew.whittaker@ipes.com

Marine 01481 249294 www.islandmarinecraft.co.uk Health & Safety Specialists 07781 146007 www.islandposturecentre.com

Island Posture Centre Richie McCurdy info@islandposturecentre.com Island Waste Ltd (Skips R Us/Circuit Skips/Rf Mills) Dan Hubert recycle@islandwaste.gg Islands Insurance Peter Rowe insure@islandinsurance.gg Isle of Sark Shipping Company Sarah Masterton info@sarkshipping.gg Itchyfeet Recruitment Agency Jodie Baker team@itchyfeet.gg

Trades 01481 235762 www.islandwaste.gg Insurance Providers 01481 710731 www.islandsinsurance.gg

Shippers 01481 724059 www.sarkshippingcompany.com Recruitment, HR & Payroll 01481 722817 www.itchyfeet.gg

Manufacturers 01481 722787 www.igcmaf.eu

Intersurgical (Guernsey) Ltd Mark Levrier mol@intersurgical.co.uk

Intransit Limited Lauren Le Feuvre info@intransit.gg

Security 01481 714050 www.ilsg.co.uk

Island Marine Craft Ltd Ian Moxon islandmarine@cwgsy.net

Insurance Corporation of the Channel Islands Ltd Insurance Providers Glyn Smith 01481 713322 icci@insurancecorporation.com www.insurancecorporation.com Integrated Skills (Guernsey) Ltd Matthew Polson info@integrated-skills.com

Media / Advertising & Marketing 01481 242000 www.islandfm.com

Island Lock & Safe Co Guernsey Ltd Trevor Mahy enquiries@ilsg.co.uk

I i2Office Michelle Morley enquiries@i2office.co.uk

Island FM Martyn Parr info@islandfm.com

Travel 01481 700066 www.intransit.gg

J JK Window Blinds Kevin Philp info@jkblinds.com JT Paul D Taylor pauldtaylor@jtglobal.com Jacksons (CI) Ltd Peter Campbell petercampbell@jacksons.gg Jamie Falla Architecture Jamie Falla studio@jamiefalla.com Johansen Executive Coaching Cato Johansen cato@johansenexecutivecoaching.com Joy’s Production Services Ltd Peter Joy info@joys.com

Retail 01481 725991 www.jkblinds.com Telecommunications 01481 888134 www.jtglobal.com Motoring & Biking 01481 235441 www.jacksonsci.com Architects & Surveyors 01481 728886 www.jamiefallaarchitecture.com Education & Training 01481 736215 www.johansenexecutivecoaching.com Event & Venue Services 01481 727117 www.joys.com

Financial Services 01481 706483 www.investec-ci.com Financial Services 01481 713843 www.ipes.com

Iris and Dora Denyse McGahy studio@irisanddora.co.uk

Screenprinters 07781 464586 www.irisanddora.co.uk

Isabelle Vets Helen Dyke vets@isabellevets.co.uk

Veterinary Services 01481 723863 www.isabellevets.co.uk

Island Coachways Ltd Hannah Beacom admin@icw.gg

Travel 01481 720210 www.icw.gg

Island Electrics Ltd Richard Cowling island.electrics@cwgsy.net

Trades 01481 263598

K

K De P Glass Ltd Alan Tacon alant@kdep-glass.com Kemp Le Tissier Limited Angus Kemp info@kempletissier.com Kingdom Architects + Planners David Kingdom kingdom@kingdomarchitecture.com

Manufacturing 01481 246861 Financial Services 01481 253050 www.kempletissier.com Architects & Surveyors 01481 723658 www.kindomarchitecture.com

61

Financial Services 01481 721000 www.kpmg.com/channelislands

KPMG Channel Islands Neale Jehan njehan@kpmg.com

Financial Services 01481 711211 www.krys-global.com

KRyS Global Caroline Malloy admin@krys-global.com

Financial Services 07911 728250 www.kycme.com

KYCme (Guernsey) Ltd Dominique Carpentier dominique@kycme.com

L

Les Granges de Fleurs Holiday Apartments Michael de Garis grangesdesfleurs@cwgsy.net

Hotels, Guest Houses & B&Bs 01481 710331 www.lacollinette.com

La Fregate Hotel Simon Dufty enquiries@lafregatehotel.com

Hotels, Guest Houses & B&Bs 01481 724624 www.lafregatehotel.com Not For Profit 07839 190687

La FROG Pauline Fath info@lafrog.co.uk La Pointe Farm Apartments Kevin Gallichan lapointefarm@guernsey.net

Hotels, Guest Houses & B&Bs 01481 267169 www.lapointefarm.com

La Villette Hotel & Leisure Club Graham Power reservations@lavillettehotel.co.uk

Hotels, Guest Houses & B&Bs 01481 235292 www.lavillettehotel.co.uk

Larbalestier Opticians Simon Larbalestier hello@opticians.gg

Health & Beauty 01481 710781 www.opticians.gg

Law At Work Kelly Flageul admin@lawatworkci.com

Recruitment, HR & Payroll / Health & Safety Specialists 01481 727155 www.lawatworkci.com

Le Coin Trophies Steven Le Prevost info@lecointrophies.co.uk

Retail 01481 713277 www.lecointrophies.co.uk

Le Friquet Garden Centre Retail James Robin 01481 259220 manager@lefriquetgardencentre.gg www.bluediamond.gg/le-friquet-garden-centre.gg Motoring & Biking 01481 264811 www.lemontsaint.co.uk

Le Mont Saint Garage David Beausire dave@lemontsaint.co.uk

Food & Drink 01481 721714 www.lenautiquerestaurant.co.uk

Le Nautique Restaurant G端nter Botzenhardt lenautiquerestaurant@msn.com

Le Page, Robert W. Architects & Chartered Surveyors Architects & Surveyors Robert Le Page 01481 725239 architect@rwlp.co.gg www.rwlp.co.gg Leapfrog Recruitment Consultants Chris Gnapp jobs@leapfrogjobs.com Learning Clubs Carol Railton c_railton@yahoo.com

Recruitment, HR & Payroll 01481 711188 www.leapfrogjobs.com Education and Training 01481 246973 www.learningclubs.com

Learning Company Ltd, The Kathy Tracey mail@thelearningcompany.ws

Education & Training 01481 730598 www.thelearningcompany.gg

Les Buttes Holiday Cottages Martin Ozanne info@lesbuttes.com

Hotels, Guest Houses & B&Bs 01481 266363 www.lesbuttes.com

Les Cocquerels Guest House R Pipet pipet.family@hotmail.co.uk

Hotels, Guest Houses & B&Bs 01481 254468 www.visitguernsey.com/accommodation#2005

Hotels, Guest Houses & B&Bs 01481 256879 www.grangesdesfleurs.com

Les Merriennes Self Catering S Paine paine@cwgsy.net

Hotels, Guest Houses & B&Bs 01481 263262 www.visitguernsey.com/accomodation#2005

Les Vaugrats Campsite J Laine enquiries@vaugratcampsite.com

Leisure 01481 257468 www.vaugratcampsite.com Food & Drink 01534 764000 www.liberationgroup.com

Liberation Group, The Mark Crowther info@liberationgroup.com

La Collinette Hotel Ltd Andrew Chambers reservations@lacollinette.com

62

Event & Venue Services 01481 727793 www.lescotils.com

Les Cotils Fiona Naftel reception@lescotils.com

Liberation Management Ltd David Rowlinson info@liberation.gg

Financial Services, 01481 740145 www.liberation.gg

Lince Salisbury Matt Godfrey mgodfrey@lince-salisbury.com

Business Services 01481 735000 www.lince-salisbury.com Financial Services 01481 700582 www.lilleyandco.gg

Lilley and Co Ltd Trudi Lilley trudi@lilleyandco.gg Lindum Consult Andrew Morley lindumconsult@gmail.com

Architects and Surveyors 01481 264526

Links Communications Richard Bird links@guernseynet

Telecommunications 01481 248360 www.linkslocator.co.uk

Liquid Katrina Bray katrina@weareliquid.com

Advertising & Marketing 01481 728841 www.weareliquid.com

Livingroom Estate Agents Richard Hardie info@livingroom.gg Lloyds Bank International Limited Mike Starkey mike.starkey@lloydsbankinternational.com

Property 01481 233008 www.livingroom.gg Financial Services 0845 7309373 www.lloydsbankinternational.com

Logicalis Guernsey Limited Rene Brun solutions@gg.logicalis.com

IT & Computing 01481 737000 www.gg.logicalis.com

Long Port Properties Ltd Charles Billson steve.brehaut@long-port.com

Property 01481 728721 www.long-port.com

Louvre Group Derek Baudins guernsey@louvregroup.com

Financial Services 01481 727249 www.louvregroup.com

Lovell Ozanne & Partners Ltd Andrew Ozanne admin@lovellozanne.com

Architects & Surveyors 01481 235397 www.lovellozanne.com

LRD - The Big Idea Jim Delbridge jim@lrd-thebigidea.com

Advertising & Marketing 01481 750490 www.lrd-thebigidea.com

M Madihan Limited Sue Guillard info@madihan.com Mallard Cinema, The David Brown info@mallardcinema.co.uk Mappin and Webb Stephanie Duskova 433@mwgroup.co.uk

Financial Services 07911 717755 www.madihan.com Leisure 01481 266366 www.themallardcomplex.com Retail 01481 723621 www.mappinandwebb.com/store-finder/Guernsey/433

Marine / Trades 01481 243048 www.mge.gg

Marine & General Engineers Ltd David Coleman gcc@mge.gg

Marine 01481 253181 www.marine-electronics.co.uk

Marine Electronics Ltd Alan Green sales@marine-electronics.co.uk

Mora Restaurant and Brasserie Andre Moreira eat@mora.gg Morgan Sharpe Administration Ltd Serena Tremlett info@morgansharpe.com

Martel Maides Richard Fox info@martelmaides.co.uk

Property / Auctioneers 01481 713463 www.martelmaides.co.uk

Mourant Ozannes Robert Shepherd guernsey@mourantozannes.com

Martel-Dunn Recruitment Sandra Martel-Dunn recruit@martel-dunn.com

Recruitment, HR & Payroll 01481 730565 www.martel-dunn.com

MS & Co Martin Sandle ma@msandco.gg

Retail 01481 734444

Martin O’Meara Gary Willcocks garyw@momeara.co.uk Martyn Guille Silversmiths and Fine Jewellers Martyn Guille info@channelsiandsilver.com

Retail 01481 236161 www.channelislandsilver.com

MSD International Limited Simon Golland info@msdinternational.com Muse Steve Le Poidevin relax@musge.gg

Mawson Collins Howard Mawson info@mawsoncollins.com

Property 01481 244244 www.mawsoncollins.com

Mayside Recycling Michael Grime info@mayside recycling.gg

Recycling 01481 247599 www.maysiderecycling.gg Retail 01481 236771 www.meadowcourtfarm.co.uk

Meadow Court Farm Ray Watts meadowcourtfarm@cwgsy.net

N St J Paint & Son Ltd Paul Paint paint@guernsey.net

Trades 01481 727715

Nashcopy CI Ltd Clive Le Tissier i@nashcopy.com

Medical Specialist Group Neil Robilliard info@msg.gg

Health 01481 238565 www.msg.gg

National Trust of Guernsey, The Sarah Lampitt admin@nationaltrust.gg

Financial Services 07911 728250 www.mekad.com

Mekad (Guernsey) Limited Dominique Carpentier info@mekad.com

Retail 01481 721122

Mercury Distribution Ltd James Greening jgreening@mercurydistribution.com

Home & Garden 07781 464600 www.michelehilton.com

Michele Hilton Design Michele Hilton info@michelehilton.com

Motoring and Biking 01481 720777 www.millards.org

Millard & Co Ltd Tim Millard millards@cwgsy.net

Financial Services 01481 714942 www.milroycapital.com

Milroy Capital Ltd Robert Milroy rmilroy@milroycapital.com

Education & Training 07781 130128 www.mindfulguernsey.com

Mindful Guernsey Nicky Jenkins info@mindfulguernsey.com

Retail 01481 721800

Miss Nob Ladies’ International Fashions Mary Le Poidevin lepoidevinlaforge@cwgsy.net Miton Optimal Portfolio Managment CI Limited Mark Margetts-Smith info@mitonoptimal-ci.com

Moore Stephens Lance Spurrier ms@msgsy.com

Legal Services 01481 723466 www.mourantozannes.com Financial Services 01481 701521 Business Services 01481 241200 www.msdinternational.com Food & Drink 01481 727101 www.muse.gg

N

Meadowcroft Limited Paul Meadowcroft mail@meadowcroft.gg

Montagu Evans Channel Islands Tony Rowbotham info@montagu-evansci.com

Financial Services 01481 231100 www.morgansharpe.com

Trades 07781 165892

Mauger, D. P. Electrical Contractor Dave Mauger davemauger@cwgsy.net

Monarch Vulcanising Systems Ltd Toni Elderfield info@monaflex.com

Food & Drink 01481 725053 www.mora.gg

Financial Services 01481 740044 www.mitonoptimal-ci.com Manufacturers 01481 241024 www.monaflex.com

Architects & Surveyors / Property 01481 742280 www.montagu-evansci.com Financial Services 01481 721769 www.msguernsey.moorestephens.com

Retail 01481 721096 Business Services 01481 712808 www.nashcopy.com Charity 01481 255384 www.nationaltrust.gg

Navitaur Limited Nick Bennett info@navitaur.com

Consultants 07781 152227 www.navitaur.com

Nerine Trust Company Ltd Keith Corbin info@nerine.com

Financial Services 01481 701300 www.nerine.com

Network Insurance and Financial Planning June Goater admin@network.gg Next Generation IT Jason Connolly info@ngit.co.uk Nick Brett Property Ltd Nick Brett info@brettproperty.com Nordben Life & Pension Insurance Sue Garrett info@nordben.com Norman Piette Ltd Tony Gallienne sales@normanpiette.com Normandie Health & Safety Limited Chris Schofield info@normandiehs.com

Insurance Providers 01481 701400 www.network.gg IT & Computing 01481 750750 www.ngit.co.uk Property 01481 720123 www.brettproperty.com Insurance Providers 01481 702900 www.nordben.com Retail 01481 245801 www.norman-piette.com Education & Training 01481 253953 www.normandiehs.com

Normanor Limited Sara Harborow info@normanor.co.uk

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Nova Wealth Ross Preston info@novagroup.com

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N. P. Holdings Limited Tony Gallienne admin@np-holdings.com

Retail 01481 244383

63

O

 Oak Trust (Guernsey) Limited David Willis dwillis@oaktrust.co.uk

Financial Services 01481 722584 www.oaktrustgroup.com Business Services 01481 244048 www.ocs-ci.com

OCS One Complete Solution Ltd Mike de Laune guernsey@ocs.co.uk

Financial Services 01481 743600 www.ci.odeywealth.com

Odey Wealth Management (CI) Limited Sarah Thomson-Kennedy info@odeywealth.com

Business Services 01481 234490

Office Projects Tony Veron tonyveron@officeprojects.gg Offshore Will Morgan info@offshore.gg

Financial Services / Education & Training 01481 736040 www.offshore.gg

Offshore Electronics Ltd Steve Marshall steve.marshall@offshore-electronics.co.uk Offshore Payroll Ltd Gary Hill gary@offshorepayroll.com Ogier Legal Claire Long legal@ogier.com Old Government House Hotel & Spa, The Tracey O’Neill toneill@rchmail.com Opus Private Limited Shane Giles guernsey@opusprivate.com Optimus Group Limited Peter Mills info@optimusgrouplimited.com

Manufacturers 01481 712721 www.offshore-electronics.co.uk Business Services 01481 728334 www.offshorepayroll.com Legal Services 01481 721672 www.ogier.com Hotels, Guest Houses & B&Bs 01481 724921 www.theoghhotel.com Financial Services 01481 754700 www.opusprivate.com Consultants 01481 755690 www.optimusgrouplimited.com

Orangefield Legis Fund Services Limited Stuart Plattransom stuart.plattransom@legisgroup.com

Financial Services 01481 726034 wwwlegisgroup.com

Orchard PR Steve Falla info@orchardpr.com

PR 01481 251251 www.orchardpr.com

Orion Insurance Management Ltd Janet Le Poidevin jan@orion-insurance.co.uk OSA Recruitment Nick Graham mynewjob@osa.gg OSG Group.Co Iain Whitchurch iain@osggroup.co Ounsworth Decor Ltd Mac Gallienne ounsworth@cwgsy.net Outdoor Guernsey Limited Ant Ford Parker bookings@outdoorguernsey.co.uk

Insurance Providers 01481 728864 www.orion-insurance.co.uk Recruitment, HR & Payroll 01481 712891 www.osa.gg Business Services 01481 722992 www.osggroup.co Trades 01481 266194 www.ousworthdecor.com Leisure 07781 130403 www.outdoorguernsey.co.uk

Paper Box, The Phillip Morgan pdamorgan@cwgsy.net

Retail 01481 712877

Parish Group Ltd Arran Grisley info@parish-group.com

Financial Services 01481 729002 www.parish-group.com

Partners Group (Guernsey) Ltd Daniel Stopher daniel.stopher@partnersgroup.com Paul Davis Freight Services Ltd Nigel Dutson nigel.dutson@pdfs.com Perkins Chartered Certified Accountants R Laurent perkins@guernsey.net Personnel Appointments Chris Blin recruit@pa.gg Pet Technology Store Ltd Helen Chamberlain sales@pettechnologystore.com PJWD.Net Paul J Ninnim enquiries@pjwd.net Placing People 1st Lynda Sims jobs@placingpeople1st.co.uk Polar Instruments Ltd Nigel Mann mail@polarinstruments.com Polygon Group Limited Amanda Groves info@polygon.co.gg POS Interiors David Inglis sales@posinteriors.com Potting Shed, The Jay Aylmer gsy@thepottingshed.com Precision Plastics Kevin Brown sales@precisionplastics.co.gg Price Bailey Limited Kirsty Warner guernsey@pricebailey.gg Prime Practice Nick Guillemette nicklg@cwgsy.net Printed in Guernsey Rob Plampton theteam@printed.gg Project Hire & Sale (Guernsey) Ltd Tony Gallienne enquiries@project.gg Prospero Facilities Services Paul Clark info@prospero.gg

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Pandora Hotel C Ryan pandora@cwgsy.net

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Hotels, Guest Houses & B&Bs 01481 720971 www.pandorahotel.co.uk

Financial Services 01481 711690 www.partnersgroup.com Distributors 01481 244153 www.pdfs.com Financial Services 01481 724966 Recruitment, HR & Payroll 01481 723221 www.pa.gg Retail 01481 266066 www.pettechnologystore.com Advertising & Marketing 01481 230966 www.pjwd.net Recruitment, HR & Payroll 01481 736444 www.1strecruit.co.uk Manufacturers 01481 253051 www.polarinstruments.com Financial Services 01481 716000 www.polygon.co.gg Business Services 01481 244718 www.posinteriors.com Advertising & Marketing 01481 727699 www.thepottingsheddesign.com Distributors 01481 242311 www.precisionplastics.co.je Financial Services 01481 715669 www.pricebailey.gg Business Services 07781 156118 www.primepracticeguernsey.co.uk Printers 01481 259188 www.printedinguernsey.gg Retail 01481 242047 www.project.gg Business Services 01481 723000 www.prospero.gg

Profile Event Management Michele Butters michele@profileevent.co.gg

Event & Venue Services 01481 740843 www.profile.co.gg

Providence Global Limited Sarah Whittaker info@provifinancial.co.uk

Financial Services 01481 753333 www.theprovidenceworld.com

PwC John Roche john.roche@gg.pwc.com

Financial Services 01481 752000 www.pwc.com

Q Business Services 01481 263224 www.quantum.gg

Quantum Cabling Installations Ltd Mark Addlesee support@quantum.gg

Marine 01481 715399 www.quantum-medmarine.com

Quantum Med Marine Ltd Nick Piper npiper@quantum-medmarine.com Quintessential Relocation Consultants Jo Stoddart info@qrcci.com

R

Consultants 01481 257200 www.qrcci.com

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RG Falla Ltd Peter Gregory enquiries@rgfalla.gg

Food & Drink 01481 720134 www.randallsbrewery.com

RW Randall Ltd Jayne Langlois tours@rwrandall.co.uk Rabeys Group Ltd Gary Rouget sales@rabeys.com

Motoring & Biking 01481 244551 www.rabeys.com

Ravenscroft Ltd Simon Melling info@ravenscroft.gg

Financial Services 01481 729100 www.ravenscroft.gg

Ray & Scott Ltd Jeff Fox ray.scott@cwgsy.net

Retail 01481 244610 www.rayandscott.com Retail 01481 249544 www.regencybedding.co.uk

Regency Bedding Ltd Ben Swan sales@regencybedding.co.uk

IT & Computing 01481 267338 www.resolution-it.co.uk

Resolution IT Olly Duquemin info@resolution-it.co.uk Richard Stapley Ltd Chartered Accountants Richard Stapley rs@richardstapley.com

Financial Services 01481 267460 www.richardstapley.com

Rock & Small Ltd Matt Collas info@rockandsmall.com

Advertising & Marketing 01481 724705 www.rockandsmall.com

Rock Commercial Peter Van de Velde peter@rockcommercial.co.uk Rocquette Cider Company Ltd James Meller james@rocquettecider.com Ronez Ltd Steve Roussel steve.roussel@aggregate.com R.A. Rossborough (Guernsey) Ltd Ian Stewart gsy@rossboroughgroup.co.uk

Property 01481 728559 www.rockcommercial.co.uk Food & Drink 01481 232501 www.rocquettecider.com Trades 01481 256426 www.aggregate.com/our-businesses/ronez Insurance Providers 01481 241555 www.rossborough.co.uk

Ross Gower Group Dean de la Rue info@rossgower.com

Insurance Providers 01481 722222 www.rossgower.com

Rothschild David Oxburgh marketing@rothschild.com

Financial Services 01481 713713 www.rothschild.com

Rotorswing UK Ltd Nick Piper nick@rotorswing.co.uk

Marine 01481 726267 www.rotorswing.co.uk

Royal Bank of Canada (C.I.) Ltd Lindsay Ozanne lindsay.ozanne@rbc.com Royal Bank Of Scotland International Robert Girard robert.girard@rbsint.com Royal London Asset Management C.I. Ltd Pierre Paul info@rlam.co.gg

Financial Services 01481 744041 www.rbcwminternational.com Financial Services 01481 703873 www.rbsinternational.com Financial Services 01481 711261 www.rlam.com

S Safehaven International Ltd Richard Bach marine@safehaveninternational.com Saffery Champness Jeremy Ellis info@saffery.com Samuel Pepys David Whitby info@samuelpepys.com

Financial Services 01481 723925 www.safehaveninternational.com Financial Services 01481 721374 www.saffery.gg Retail 01481 727616 www.samuelpepys.com

Sancus (Guernsey) Limited Andrew Whelan info@sancuslimited.com

Financial Services 01481 810188 www.sandpiperci.com

Sandpiper CI Tony O’Neill tonyoneill@sandpiperci.com

Retail 01534 508416 www.sandpiperci.com

Sark Estate Management Dawn Manger dawn.manger@sarkestatemanagment.com Sapphire Underwriters Nigel Brand nigel.brand@sapphire.gg

Property 01481 832704 Insurance Providers 01481 737414 www.sapphire.gg

Sarnia Estate Agents Ltd Alex Ford enquiries@sarniaestateagents.com

Property 01481 727989 www.sarniaestateagents.com

Sarnia Hotels Ltd Karel Harris karel@mooresguernsey.com

Hotels Guest Houses & B&Bs 01481 724452 www.sarniahotels.com

Sarnia Management Corporation Limited Andre Stefani sarnia@smcl.co.gg Sarnia Mutual Ltd Vernon Etherington enquiries@sarniamutual.com Sarnia Roofing Ltd Andy Gavey info@sarnianroofing.com Sausmarez Manor Peter De Sausmarez sausmarezmanor@cwgsy.net Save the Date Annette Gent info@savethedate.gg Scope Furnishing Ltd Tony Bourgaize sales@scopefurnishing.co.uk

Financial Services 01481 728444 www.smcl.co.gg Financial Services 01481 723501 www.sarniamutual.com Trades 01481 715475 www.sarnianroofing.com Leisure 01481 235571 www.sausmarezmanor.co.uk Event and Venue Services 07781 113394 www.savethedate.gg Retail 01481 242100 www.scopefurnishing.co.uk

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Sensible Technology Limited Matt Guille matt@sensible.gg

Home & Garden / Retail 01481 248567 www.sensible.gg

Specsavers Opticians Chris Goldsborough dir.guernsey@st.uk.specsavers.com

7dayselfstore Shaun Broughton space@7dayselfstore.com

Archive & Storage 01481 727151 www.7dayselfstore.com

SPF Private Clients (Channel Islands) Ltd Pierre Blampied pblampied@spf.gg

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Retail 0148107/12/2015 723711 16:53St Sampson’s Constable & Douzaine Parish Authority ukinfo@beis.com www.sgb.co.uk/about/sgb-scaffolding/ci The Constables 01481 244130 stsampsonscontables@gov.gg SG Hambros Bank & Trust (Channel Islands) Limited Financial Services Bruce Duckworth 01481 704321 Stan Brouard Group Retail bruce.duckworth@sghambros.com www.privatebanking.societegenerale.co.uk Bridget Foss 01481 252521 info@stanbrouard.com www.sbpi.co.uk Sidlocks Retail Roy Kilpatrick 01481 713883 Standard Chartered Trust (Guernsey) Limited Financial Services sales@sidlocks.com www.sidlocks.com Trevor Kelham 01481 721787 trevor.kelham@sc.com www.sc.com/gg Sigma Business Services Robert Sillars 01481 241111 Startup Guernsey Advisory Services robert.sillars@sigmaci.com www.sigmaci.com Tony Brassell 01481 710043 info@startup.gg www.startup.gg Situations Recruitment Agency Limited Recruitment, HR & Payroll Melissa Campbell 01481 710639 State Street Alternative Investments Solutions (Guernsey) Financial Services team@situations.gg www.situations.gg Gerald Hough 01481 734700 ghough@statestreet.com www.statestreet.com/ci/en Skill Set CI Limited Education & Training Sharon Alvarez 01481 735440 Steve Ferbrache & Co Ltd Trades sharon@skillsetci.com www.skillsetci.com Steven Ferbrache 07781 100685 steveferbrache@cwgsy.net Skills Solutions Education & Training Sharon Spruce 07781 192366 Stopcost Ltd Business Services contact@skillssolutionsci.co.uk www.skillssolutionsci.co.uk David Holt 07781 413083 admin@stopcost.com Skipton International Financial Services Jim Coupe 01481 727374 info@skiptoninternational.com www.skiptoninternational.com SGB Hire

7DS_chamber_contact_mag_directory_ad_AW.indd 1 John Herbert

Smart Office Richard Lowe hello@smart-office.co.uk Smith Signs Ltd Dan Smith enquiries@smithsigns.co.uk Sofsync Ltd Susan Watson swatson@sofsync.co.uk Sommelier Wine Company Ltd Richard Allisette som.grapevine@cwgsy.net

Business Services 01481 740366 www.smart-office.co.uk Sign Makers 01481 247749 www.smithsigns.co.uk IT & Computing 07781 122449 www.sofsync.co.uk Food & Drink 01481 721677

SOUP Architects Ltd Max Babbe studio@souparchitects.com

Architects & Surveyors 07781 147667 www.souparchitects.com

Source Recruitment Specialists Julia Martin hello@source.gg

Recruitment, HR & Payroll 01481 701616 www.source.gg

Sovereign Trust Channel Islands Limited Stephen Hare ci@sovereigngroup.com Specialist Construction Supplies Ltd Simon Kerin simon@scs-global.com Specsavers Optical Group Dame Mary Perkins debbie.torode@gg.specsavers.com

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Financial Services 01481 729965 www.sovereigngroup.com Retail 01481 245124 www.scs-global.com Retail 01481 232458 www.specsavers.com

IT ALL STARTS BY

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Stratagem Nic Legg studio@stratagemonline.com Style Office Paul Watson office@stylegroupguernsey.com Sueco The Food Co Sue Wilson team@sueco.gg Sun Yachts Simon Hughes simon@sunyachts.co.uk Sure Jessica Bisson contact@sure.com Swallow Apartments Mark Hesse swallowapt@aol.com

Advertising & Marketing 01481 724945 www.stratagemonline.com Business Services 01481 737044 www.stylegroupguernsey.com Food & Drink 01481 720969 www.sueco.gg Marine 01481 722161 www.sunyachts.co.uk Telecommunications 01481 700700 www.sure.com Hotels, Guest Houses & B&Bs 01481 249633

Sweet PR Nichole Sweetsur nichole@sweetpr.com

PR 07781 155188 www.sweetpr.com

Swoffers Limited Andre Austin sales@swoffers.co.uk

Property 01481 711766 www.swoffers.co.uk Insurance Providers 01481 739970 www.sydneycharles.co.uk

Sydney Charles Group Philip Lepp info@sydneycharles.co.uk

Tyrrell Dowinton Associates Ltd Paul Dowinton mail@tda.gg

Architects & Surveyors 01481 259959 www.tda.gg

U Urban Kitchen Neil Darby enquiries@urbankitchen.co.gg

Food & Drink 01481 736366 www.urbankitchen.gg

Talk to Nichole about how media relations, social media, content and copywriting can help your business connect with its audience and grow your brand.

07781 155 188 nichole@sweetpr.com @sweetpr www.sweetpr.com

T Retail 01481 721928 www.targetautoparts.co.uk

Target Auto Parts Ltd Martyn Le Vallee target@cwgsy.net

Food & Drink 01481 264516 www.tasteofindiaci.com

Taste Of India Restaurant, The Tony Fernandes joyce@cwgsy.net

Recruitment, HR & Payroll 01481 729298 www.tfsi-ltd.com

Technical Field Services International Ltd Gail Batiste tfsi@cwgsy.net

IT & Computing 01481 700616 www.tiara-ci.com

Tiara Software Consultants Ltd Tim Rawles contact@tiara-ci.com

Charity 07781 113464 www.towncentrepartnership.com

Town Centre Partnership Ltd Jack Honeybill jackhoneybill@hotmail.com

Advertising & Marketing 01481 700070 www.tpacreative.com

TPA Ltd Tony Tostevin info@tpagency.com

Travel 01481 728121 www.trafalgarleisure.com

Trafalgar Travel Ltd Suzanne Rouxel info@trafalgarleisure.com Travel Counsellors - Chris Roberts Chris Roberts chris.roberts@travelcounsellors.com

Travel 01481 712549 www.travelcounsellors.com/chris.roberts

V Valley Computer Services Ltd Gordon Dutton-Queripel sales@valley-computers.co.uk Vantage Marketing Limited Verienne Belcher verienne.belcher@vantage.gg Vaudin Stonemasons Ltd Lance Vaudin vaudinstone@cwgsy.net Vazon Energy Elizaeth Landles Vazon PR & Events (Metasis Ltd) Fleur Curzon fleur.curzon@vazon.co.uk Victoria Fine Jewellery Victoria Brazier-Creagh Vision Networks Ltd Bill Mead sales@cctv.gg Vortex Public Relations Nigel Robson nigel@vortexpr.com

IT & Computing 01481 239460 www.valley-computers.co.uk Advertising & Marketing 01481 700660 www.vantage-marketing.co Trades 01481 248316 www.vaudinstone.com Consultants 01481 729881 vazon@vazon.gg Event & Venue Services 01481 722424 www.vazon.co.uk Retail 01481 740050 victoria@victoriafinejewellery.co.uk Security 01481 255414 www.cctv.gg PR / Media 01481 233080 www.vortexpr.com

Travel Counsellors - Vaughan Davies Travel Vaughan Davies 01481 726837 vaughan.davies@travelcounsellors.com www.travelcounsellors.com/vaughan.davies Travel Solutions Fred Eulenkamp guernsey@travelsolutions.uk.com

Travel 01481 715145 www.travelsolutions.uk.com

Trinity Trust Company Limited Keith Le Poidevin info@trinitytrust.co.uk

Financial Services 01481 727429 www.trinitytrust.co.uk

Troalic A J & Sons Ltd Andrew Troalic ajtroalics@cwgsy.net Trust Corporation of the Channel Islands Limited Ken Wrigley ken.wrigley@trustcorpci.com TT Software Limited Tony Trenker admin@ttsoftware.gg TTC Travel Group Limited Michael Page michael.page@bookttcuk.com

Retail 01481 245363 Financial Services 01481 730430 www.trustcorpci.com IT & Computing 01481 700202 www.ttsoftware.gg Travel 01481 754771 www.thetravelcorporation.com

W

Waitrose Guernsey Ian Burdekin manageradmiralpark@waitrose.co.uk Watts & Co Limited Jo Watts info@wattsandco.co Weighbridge Trust Ltd Du Preez Vermeulen admin@weighbridge-trust.co.uk

Retail 01481 729222 www.waitrose.com Property 01481 740071 www.wattsandco.co Financial Services 01481 720581 www.weighbridge-trust.com

White & Company Steve Hammer guernsey.hq@whiteandcompany.co.uk

Removals 01481 736868 www.whiteandcompany.co.uk

White House Hotel Jonathan Watson hotel@herm-island.com

Hotels, Guest Houses & B&Bs 01481 722377 www.herm-island.com

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White Rock Brewery Ross Gledhill enquiries@whiterockbrewery.gg Willis Management (Guernsey) Ltd Martin Best bestm@willis.com Window Service Centre Mark De la Rue wsc.ltd@cwgsy.net World Travel Ken Baker ken@worldtravel.gg WT Partnership (Guernsey) Ltd Nigel Carter guernsey@wtpartnership.com

X

X-Ware Ltd, T/A JCS Barry Pitfield info@talkjcs.com

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Ziggurat Genevieve Langford stay@hotelziggurat.com

68

Food & Drink 01481 249920 www.whiterockbrewery.gg Consultants 01481 720049 www.willis.com Manufacturers 01481 248743 www.windowservicecentre.com Travel 01481 252211 www.worldtravel.gg Architects & Surveyors 01481 723163 www.wtpartnership.com

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BE SEEN IN THE RIGHT COMPANY As an integral element of the Chamber of Commerce membership, Contact magazine provides high quality analysis and comment on Guernsey’s diverse business community and key political debates.

With exclusive insight and quality editorial, focused on the real issues, Contact is the premier source to turn to for local Guernsey business news.

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