G U E R N S E Y ’ S
B U S I N E S S
M A G A Z I N E
Mar / Apr 2016
Richard Le Tocq Relocation, relocation, relocation GAME ON
A PRIVATE/PUBLIC PARTNERSHIP
TO OUTSOURCE OR NOT TO OUTSOURCE
How Alderney has adapted to remain competitive in the ever-changing eGaming sector
Newly appointed head of Locate Guernsey Richard Le Tocq outlines plans, goals and aspirations and explains the importance of working closely with local industry
We hear from a number of industry professionals about the pros and cons of outsourcing certain business functions
The new name in Guernsey property. Ogier has launched a specialist property, planning and construction law team in Guernsey. Whether you’re buying, selling or investing in property, our experienced team will help you with every step of your move.
ogierproperty.com
Martyn Baudains Partner 01481 752217 martyn.baudains@ogier.com Alison Ricketts Senior Conveyancer 01481 752216 alison.ricketts@ogier.com
Redwood House St Julian’s Avenue St Peter Port Guernsey GY1 1WA
Property Law
Spring is nearly here I, like many of you, returned to the office in the New Year full of enthusiasm and expectation for 2016.
opportunities it can offer. Chamber wishes Richard well and we will do everything we can to support him.
Editor
It would be wrong to say that the difficulties of the past few years are behind us, but the message from Chamber’s members over the last quarter of 2015 was generally positive with businesses anticipating growth in both revenue and profits for 2016.
Elsewhere Richard Digard sheds some light on the new States Trading Supervisory Board and looks at its role, what it encompasses and the possible direction of travel in the future.
Advertising sales
Yet, as I write this, the global stock markets are doing their best to dampen our enthusiasm. At times it is difficult to connect the dots. Clearly China’s growth has been curtailed, but we should never forget the fact that it is still growing at a far faster rate than most Western economies and we are operating in an age of low oil prices - so low energy costs, low interest rates and low inflation. There will be Chamber members who look at this and say “exactly”, and we know how to take advantage of this market turmoil for the benefit of our businesses and Guernsey. This month our feature interview is with Richard Le Tocq, the recently appointed head of Locate Guernsey. Richard has a huge task on his hands, not just in terms of scope, but also conceptually, changing the mind-set of this island from its traditional quiet and understated position to understanding that in today’s modern and fast moving world we need to actively promote and advertise our island, its business skills and the vast
With Aurigny, Guernsey Post, Guernsey Electricity, Guernsey Water and the States’ own property portfolio, Chamber sees limitless opportunities for better utilisation of capital and assets as well as creating growth opportunities within our economy. We also feature the Bailiwick’s eGaming sector, an area that has grown rapidly over the past decade and which now employs over 300 people. It is a significant contributor to our economy. Other jurisdictions are getting in on the act and we look at how the Alderney Gambling Control Commission is working with other companies to ensure a competitive and well-regulated sector for the future, and one capable of moving swiftly to meet the demands of both existing and new operators. As I sign this off, the in/out campaign for Europe intensifies. The next few months will be fascinating I am sure. Of course we hope that Europe does not overshadow our own April elections. Chamber looks forward to working with the new States Assembly.
Trish Grover editor@collaboratecommunications.com Julie Todd sales@collaboratecommunications.com Design & production Mojoe joe@mojoecreative.co.uk Contact is produced six times a year by Collaborate Communications Ltd. To receive Contact magazine call Julie Todd on: 01481 715 222 or email: sales@collaboratecommunications.com www.facebook.com/ContactmagazineGuernsey @collaborateCI
communications
Contact is published by Collaborate Communications Ltd. Copyright 2016. All rights reserved. Any reproduction without permission is prohibited. Contact contains editorial content from external contributors which does not necessarily reflect the views of the publishers. Contact does not accept or respond to unsolicited manuscripts and photographs. The publishers do not accept responsibility for errors in advertisements or third party offers.
www.guernseychamber.com office@guernseychamber.com president@guernseychamber.com 01481 727 483
Suite 1 16 Glategny Esplanade St Peter Port Guernsey GY1 1WN @GuernseyChamber GuernseyChamber
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FE AT U R ES
15 20 43 64
Richard Le Tocq Relocation, relocation, relocation
Viewpoint Richard Digard
Game on
A look at the eGaming sector
Grumpy old (wo)man With Melissa Cambell
Contributors
Contents
Trish Grover writer Nichole Sweetsur writer Richard Digard writer Gemma Long writer
4 Guernsey Business news
John O’Neill photographer Chris George photographer
43 Game on
10 Chamber news 15 Richard Le Tocq 20 Viewpoint 53 Business in the community 64 Grumpy old (wo)man
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GUERNSEY BUSINESS NEWS
Significant expansion for TravelSolutions One of Guernsey’s leading travel agencies, TravelSolutions, has started 2016 with a bang. The company has taken on the lease of the offices next door to its current location at 1 The Albany and, following a comprehensive refurbishment programme to combine both sites, has in effect doubled the size of its premises. In addition, the team has expanded significantly, with five of the former Hot Mango Travel staff having joined TravelSolutions this month. This takes the
JT celebrates final stage of 4G rollout The delivery of JT’s Channel Islandwide 4G mobile network has reached conclusion with the official handover of the system to JT by its strategic partner and global provider of telecommunications equipment and network solutions, ZTE. The installation and rigorous 10-month
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Guernsey team to a total of 12 staff and the overall number to 27 across all of the company’s locations, in Jersey, Bromley, Bristol and Oxford as well as the local head office.
leisure and business travel services with a discreet ‘medical desk’ located on the first floor where bookings for patient travel to the UK are handled on behalf of the States of Guernsey.
This latest chapter in the TravelSolutions story comes with an ironic twist as co-owner Amanda Eulenkamp (pictured front second from left) explains:
Amanda added:
‘We started in the travel business in 1990 when we took over Guernsey Conference Services. We took on the Uniglobe franchise in 1992 and, from 1995 we were actually based in the premises that we have just taken over – 2 The Albany. So in some ways we are almost back where we started – but with a very different and much larger business.’
‘The travel industry has changed considerably since we started out and clients now require a far more bespoke tailored service, which we are very happy to be able to provide. We are confident that our new office accommodation will enhance the customer experience as well as providing a relaxed but professional environment for our staff to work. We are members of the Institute of Customer Service and passionate about ensuring that we offer the best service for our clients that we can.’
The new accommodation will enable the company to have designated areas for its
testing phase is complete and the network management has been passed in its entirety to JT’s mobile team. Graeme Millar, JT’s CEO said: ‘I’m pleased to announce that our hard work alongside our partner ZTE over the last two years to deliver this ambitious and future-proof 4G network has reached this final milestone and that the new 4G mobile network they helped us to deliver here in the Channel Islands is now completely under our management.’
‘This has been a significant investment for us, as it would be for any small business.
GUERNSEY BUSINESS NEWS
Aladdin’s Cave named Independent Toy Retailer of the Year Leading local retailer, Aladdin’s Cave, has been voted 2016 Independent Toy Retailer of the Year at the 51st Toy Industry Awards. Organised jointly by the British Toy & Hobby and Toy Retailers Associations, the Toy Industry Awards were presented following the first day of the 63rd Annual Toy Fair which recently took place at Olympia in West London. ‘Toy of the Year’ was awarded
Startup Guernsey celebrates its move to the Digital Greenhouse
Jennifer Strachan, CEO of Startup Guernsey also thanked the Commerce and Employment department and the Digital Greenhouse team for their work on the launch of the new facility and said how the Digital Greenhouse was already proving to be a fantastic working and training space for Startup Guernsey.
Startup Guernsey hosted its first alumni and supporters to mark its recent move to the Digital Greenhouse.
Given that the Digital Greenhouse offers a great space to support co-working for start-ups in the digital and creative sectors, Jennifer hopes the Digital Greenhouse will become a single place to come to find out about new ideas, innovation and inspiration for both entrepreneurs, as well as for “intrapreneurs”. In other words, spreading the innovation to the many thriving businesses here in Guernsey.
The event was also an opportunity to showcase local start-ups, including James Ferguson of Cooked who provided the food, James Le Gallez of Apéritif who mixed the cocktails and Etienne Laine who provided the photography for the event.
Guernsey hits insurance milestone Guernsey ended 2015 with more than 800 international insurers – the first time annual figures have recorded the island being above the 800 threshold. The figures show that there were a total of 804 international insurers licensed in Guernsey at the end of 2015, comprising 242 limited companies, 64 Protected Cell Companies (PCCs), 444 PCC cells, 13 Incorporated Cell Companies (ICCs) and 41 ICC cells. This compares to a total of 797 international insurers being licensed by the GFSC at the end of December 2014,
to Pie Face, whilst Lego were awarded ‘Supplier of the Year’. But it was the local family-owned business Aladdin’s Cave which was awarded ‘Independent Toy Retailer of the Year’. Jason Mahy, joint managing director of Aladdin’s Cave, said winning the award was testimony to the way the business and its 49 staff have worked together to provide customers with excellent value and choice backed up by friendly, personal service. ‘Congratulations to our sales team who deserve this award in recognition of its hard work. We have very exciting plans to further improve the store over the coming months, and this award will only help to strengthen our resolve to go on pushing the boundaries of what we can achieve,’ he said.
signifying a net growth of seven entities during the 12 months. Further data on the 66 licensed entities shows that their owners originate from a range of locations including the UK (44%), the Cayman Islands (24%) and Ireland (8%). Guernsey Finance chief executive Dominic Wheatley said: ‘Confirmation that Guernsey ended last year with more than 800 international insurers is a terrific endorsement of our standing and expertise across the insurance sector. The island’s excellent reputation in the London market ensures that much of our business originates in the United Kingdom but insurers from all corners of the world are establishing in Guernsey.’
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GUERNSEY BUSINESS NEWS
Sure to be headline sponsor of the Guernsey Customer Service Awards 2016. Now in its sixth year, the initiative, organised in association with Guernsey Chamber of Commerce, highlights and celebrates exceptional customer service and culminates with an awards ceremony
in Market Square on Thursday 7 July 2016. The nomination period runs from 18 April until 10 June and the awards include 10 categories representing the full spectrum of sectors from the local business community. Sure’s head of marketing, Louise Burrows, said: 'Sure is pleased to sponsor the Customer Service Awards and be a part of rewarding those who go above and beyond in the name of good customer service. ‘Great customer service is vital for business success. At Sure we have a dedicated team of employees in our shops, on social media and
Initiating difficult conversations with staff should not be avoided. That was the message given by HR specialists Vantage Personnel to a capacity audience at a recent seminar held at the OGH Hotel. Wendy McHugh, managing director gave practical advice on the process to follow for
The Busy Queen Bee expands into Guernsey with launch of franchise Mark Smith will head up the new The Busy Guernsey Bee franchise that launches in April. Born and educated in Guernsey, Mark worked in Cyprus and the British Virgin Islands before returning to the island. He is looking forward to his new challenge.
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at the end of the phone so we understand a lot is required to meet the high expectations of customers in the Bailiwick.’ Guernsey Customer Service Awards founder, Julie Todd of Collaborate Communications, said: ‘Having Sure on board means that we can continue to make the awards one of the stand-out events of the summer. Market Square provides a beautiful backdrop to what is always a great evening so we’d like to thank Sure for its support and will work together to make this year’s awards the best yet.’
line managers and HR personnel when dealing with absenteeism, capability and conduct. She said: ‘Sometimes line managers avoid dealing with sensitive matters with staff members, which can send out the wrong message to both the individual and other members of the company, who are aware that there are concerns and this can lead to a loss of confidence in management to deal with these matters effectively. Engaging with individuals at an early stage can avoid long-term problems that can be costly both in terms of time and money spent.’
‘I am extremely passionate about customer service and strongly believe that great businesses grow from having good customer service principles at their heart. I am extremely excited about the new venture.’ Claire Boscq-Scott established The Busy Queen Bee brand in 2009 and has more than 25 years’ experience in the customer services industry. ‘The mystery shopping division of the business now caters to more than 40 companies, across four islands, with 85 professionally trained mystery shoppers. The new franchise model is one part in our plan to continue to expand the business, its service offering and locations. Mark is the ideal person to take on the first franchise here in Guernsey and I very much look forward to his success.’
GUERNSEY BUSINESS NEWS
Acquisition for C5 Alliance C5 Alliance Limited has acquired Altius Consulting (CI) Limited (Altius), a Jersey based company providing business intelligence and data solutions. As specialists in providing business insights with particular focus on business intelligence, management intelligence and data, Altius will join forces with C5 professional services and managed services teams to expand on their existing services. Altius will continue to work in partnership
Channel Islands MBA students go Dutch A group of 11 senior managers from the Channel Islands recently spent a week in Maastricht as part of their master in business degree.
Skipton International named Guernsey Business of the Year
The nine from Guernsey and two from Jersey are a year through their two-year, part-time course which is run by the GTA University Centre in association with the University of Southampton. They joined a team of international students from China, America, Turkey, Argentina, Japan, Indonesia, Taiwanand South Korea for the week-long visit which aims to provide an international context to the skills and knowledge gained during the first part of the course.
The Guernsey Awards for Achievement Gala Dinner in February celebrated the successes of companies from across the Guernsey business sector with Skipton being presented with the Commerce and Employment Business of the Year Award.
The group attended a series of morning lectures in the Dutch city followed by visits to companies where they were exposed to real life issues and tasked to find solutions as part of a mixed international team. The group also visited the European Commission in Brussels to gain a policy perspective on issues surrounding global and European business.
Skipton managing director Jim Coupe said:
2016 is the 30th anniversary of the Guernsey Awards for Achievement, with this year’s awards seeing a 25% rise in entries, with 39 submissions across six categories.
‘This is a great honour for Skipton International and a recognition of all the hard work our team members have put into making the company the success it is in the Channel Islands today.’
with its UK group, which will enable C5 to export specialist skills in financial technology solutions into the UK market. It will also mean that for large Channel Island based projects that require extra support that there will be an extensive pool of resources from the UK to draw upon. C5 CEO Mark Loane commented: ‘We are very impressed with the work that the Altius team has been doing in the BI space and we can’t wait to begin working with them. We believe this joining of forces will create positive new opportunities for our business, and our industry as a whole, as we begin to find ways to export some of our specialist digital skills outside of the Channel Islands.’
Other category winners: BWCI Innovation Award Aon Insurance Managers (Guernsey) Ltd Condor Ferries Employer of the Year 1ST CENTRAL Excellence in Marketing Award Your Views Matter - The States of Guernsey Investec Sustainability Award DLM Architects NatWest Best Small Business Karting Guernsey Guernsey Press Ambassador of the Year Heather Watson Specsavers Unsung Hero Keith & Karen Robins
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GUERNSEY BUSINESS NEWS
Guernsey Design Awards
protected buildings. These were judged on the overall quality of design, use of materials, the relationship to setting, sustainability and adherence to the client brief.
Arts on Thursday 31st March. Admission is free and anyone wishing to attend can register for tickets via www.guernseydesignawards.com.
Guernsey may be small but the island is packed full of creative problem solvers. Like sardines in a tin or like cars on our roads there is no shortage of talent and experience especially in the field of architecture.
This year, in addition to the awards presentation there is a celebratory black tie dinner organised by the Guernsey Society of Architects on Friday 1st April at the OGH.
The organisers of the Guernsey Design Awards have announced the shortlist for this year’s event reducing 37 entries down to 17. The biennial competition, which is developed by Norman Piette, the Guernsey Society of Architects and the Environment Department has been established to honour distinctive, original, inspirational and sustainable building design within the local environment.
The competition also features awards for Residential New Build, Residential Renovation/Extension, Non-residential and a Small Projects Award. The popular ‘People’s Choice’ award category, where the winner is chosen by the general public from the short-list remains along with the Norman Piette Contractor’s Award, presented to the contractors of the winners in each category. In addition, this year sees the introduction of a new heritage category. This will cover works to conserve or enhance historic properties. Allowing the judges to recognise the difficulties and the different approaches required for the very important job of conserving and refurbishing our historic buildings.
Eligible projects included new buildings, extensions, restoration projects, lighting schemes, public art projects and works to
Winners will be announced at the awards presentation evening being held at the Princess Royal Centre for Performing
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Guest speaker at the event will be award winning architect Stephen Hodder. In 1996 Stephen’s firm won the most important award in British Architecture for a single building, the inaugural Stirling Prize for Architecture for the Centenary Building, University of Salford. The practice has now won over 40 major awards. Tickets are £65 per head or £650 per table of 10. If you would like to book a space or a table, please contact Julie Todd at Collaborate Communications: julie@collaboratecommunications.com.
OUT OF OFFICE REPLY:
IN HERM AT SUMMER EVENT Summer parties, private functions, team building and corporate events. Great range of dining options available: The Ship Inn, Black Rock Grill Restaurant - a unique and social dining experience, White House Hotel Marquee and Conservatory Restaurant,Top Deck Theatre Dining at the Mermaid Tavern.Think Herm Island.
Planning your company’s summer event this summer? In just a twenty minute boat ride escape the norm and let us create a truly memorable event on Herm Island. Our Events team can cater for a wide range of corporate occasions and whether it’s clay pigeon shooting with a steak lunch, a pirate themed team building session or bespoke marquee event for 150 private clients, it is sure to create a lasting impression. DINNER BOAT GUARANTEED SAILINGS* The Dinner Boat is guaranteed to operate on a Thursday, Friday & Saturday starting 19th May through until 19th September 2016 (*subject to weather). Other evenings throughout the season subject to arrangement. Please make your reservation directly with The White House Hotel or Mermaid Tavern who will in turn notify Travel Trident.
For more information on planning your summer event please visit herm.com or call 01481 75 00 00.
Read the latest reviews and keep up to date by following us on:
CHAMBER NEWS Contact spoke to Martyn Dorey, Chamber’s vice president about what he considers to be the key issues facing the island and how he wants to see a more collaborative approach between business and government in tackling them.
‘In order to build a sustainable future for the island, the community, business and government must work hand-in-hand. We all have our own strengths, and by working together we will ensure the future success of Guernsey. ‘I think the community and business need an opportunity to consider government decisions with all the facts to hand considering fully the social implications of them and contributing towards finding the right solution. Building a more in-depth understanding of all of the facts and taking time to reflect before responding is a good approach. ‘We are facing a number of issues that we need to address together. For example, we have a challenge in matching our tax structure to our demographic changes, and we need a working population that is resilient and independent of the state, which is why the optional secondary pension proposals will help. ‘The way we do business is undergoing tremendous change, and the island with its unique position and ability to adapt is well placed to be at the forefront of that change. The impact of technology on the lives of us all has only just begun. Our government working in harmony with the business community will be able to capitalise on the unique advantages Guernsey has.’ Martyn would like to see the island take a much more visionary approach by government and industry alike.
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‘We need to work together to develop a vision for our island, a vision that appeals to our horticultural heritage, our maritime ancestry and our future as an outward looking jurisdiction. Previous generations developed a beautiful harbour and then stuck a car park on it – we can do so much better! The built environment has an effect on our behaviour and our culture. Many within the business community recognise the importance of making the east coast a leisure destination with a beautiful, inspiring environment. Something bolder and something that gives us pride in our seafront.’
entrepreneurship developed through more shared ownership schemes.’
Martyn applauds initiatives such as the Garden Bridge proposal in London.
Acknowledging the need for economic diversification, Martyn has reflected that in his own business model. He spends around half his time working within the finance sector and the other half in software development, currently involved with a major project which involves the same technology that Google’s driverless cars use to identify stop signs.
‘It does make you ask why can’t we have a ‘Garden Harbour’? We need people to think outside the box. There are some incredible ‘ideas generators’ both on and off the island and we need to capture, nurture and promote those ideas and be daring about what we do.’ Having spent most of his career in London, Martyn returned to Guernsey a few years ago and now runs his own business. ‘Guernsey is still a great place to bring up a family. But when I returned to the island it felt quite different to when I left 20 years ago. In some areas we need to tackle complacency that has crept in after years of economic abundance. We have to revive the growth mentality. Guernsey is a great place to live and for our children to grow up in. We need to focus on making it a great place to work too – not just for our generation but for future generations too. As part of this, business needs to work with government to ensure the island is able to attract and retain the best talent to our shores. ‘There is absolutely no reason why Guernsey can’t be a global exemplar in so many ways by taking bold decisions to create a living and working environment that people want to share and that the next generation is proud of - even if some of them leave and return at a later stage in their life. I would love to see a greater spirit of
The justice system is also an area where Martyn would like to see some reform. ‘98% of the local population can’t afford access to the law, I don’t mean commoditised functions like conveyancing, but significant commercial and family law legal support. The challenge is going to be about what we need to do to solve the legal access problem in a financially sustainable way. The justice system should be an enabler not a tax.’
‘This makes the business more resilient and sustainable in the longer term. We must embrace technology and not see the things like the internet as a threat but an opportunity. I would love to see driverless shuttles used along the seafront, initially to Admiral Park and then eventually to the Bridge area – the technology already exists so why isn’t Guernsey one of the early adopters? To ensure a successful future we need to encourage more progressive thinking.’ For Martyn, engaging with the younger generation and getting them immersed in the decision-making process is essential. ‘Young people need to be given a voice – that’s where the new visions and ideas will come from. I would like more young people involved with Chamber and give them the support they need. If we are trying to attract a younger workforce, we need to involve the younger generation in the process at an early stage. ‘Guernsey has the capacity to be an amazing place to live and work and we need to have more vision to create the environment in which future generations will thrive.’
CH AM B E R N E W S
Dates for your diaries ‘Health and Social Care Revolution in Guernsey – Our Ten Year Plan’ Health and social care around the world is under great distress and stress as medical inflation, advances in treatments, the ageing demographic, patient expectations, new drugs, and chronic trained medical and nursing staff shortages, all conspire to place every service delivery model under intense operational and fiscal pressure.
March lunch Monday 21 March Guest speaker – Deputy Paul Luxon
This is a crisis, not of the one-off type, but a crisis of relentless demand and need, which simply cannot be sustained by any jurisdiction, let alone Guernsey with our small-scale context of a 62,780 population on a small remote island 25 square miles. An evolution recovery plan simply will not suffice, as the increasing supply demands outstrip the available resources and finances. Which is why Guernsey's HSSD and the States of Guernsey, has opted for the more radical revolution solution to address these
‘Invigorating Government for a Successful Economy’ One view on priorities for the next States. John Hollis is neither a politician, nor a civil servant. However, he has been the first non- States member to sit on the Treasury and Resources board for many years and his three-year stint ends in April 2016.
April lunch Monday 18 April John Hollis
His prior work at Accenture included major transformations of large organisations in the retail, consumer products and service industries, plus the development of some of Accenture’s innovation centres. Guernsey’s States itself is embarking on its public service reform programme, with both the political and operational arms of government being restructured. Even Treasury and Resources, which assesses and comments upon all proposed States programmes for financial and resource implications, disappears after the April general election with the Policy
vexing issues. Deputy Paul Luxon was appointed to the role of Minister of HSSD in November 2014 after the previous board resigned, making it three boards in three years. He, along with his new board, including two non-voting members, Roger Allsopp OBE and Dr. Alex Christou, has spent the last 16 months setting the platform for a 10-year health and social care revolution. That revolution has commenced, is underway, and has clearly identified milestone objectives for 2016, 2016/20 and 2016/25, though one, five year and 10-year plans. A Guernsey health and social care revolution to retain all of the best parts of the existing hybrid model but to remodel HSSD fit for purpose and sustainable over then next few decades.
Council, and morphs into ‘Policy & Resources.’ Now is perhaps a good time to share views on priorities as Guernsey seeks to chart its course to a successful future in a changing world.
Don’t miss out on either of these events. To book email:
events@guernseychamber.com. Time: 12:00 pm - 2:00 pm Venue: The Old Government House Hotel Price: Members: £22.50 Non-Members: £27.50
Join Chamber today the voice of local business
Business support; networking events; business advice; business events; liaison with States departments; new interactive website. Email: office@guernseychamber.com Tel: 01481 727 483
www.guernseychamber.com
@GuernseyChamber
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C H A M B ER NE WS
Coming up‌ A few key business events for your diaries
Date
Event
Time
Venue
Booking / Information
15 March
IoD mid-term review
0745 – 0945
St James
branchofficer@iod.gg
17 March
Collas Crill seminar Russia under the macro-scope
0900 - 1100
Royal chambers
21 March
Chamber monthly lunch Deputy Paul Luxon
1200 - 1400
OGH Hotel
www.guernseychamber.com
30 March
ActionCOACH GrowthCLUB
0830 (all day event)
19 Smith Street
alanchapman@actioncoach.com
31 March
Guernsey Design Awards
1800
PRCPA
contact@guernseydesignawards.com
1 April
Guernsey Design Awards/ Guernsey Society of Architects Gala Dinner
19.30
OGH Hotel julie@collaboratecommunications.com
7 April
YBG dinner
1830
Les Douvres Hotel
www.ybg.gg
18 April
Chamber monthly lunch John Hollis
1200 - 1400
OGH Hotel
www.guernseychamber.com
www.collascrill.com
If you would like your event included in our diary please email details to editor@collaboratecommunications.com
NEW M E M B E R S comprehensive design service to meet the demanding needs of energy efficient and innovative buildings.
Channel Design Consultants Based in St Martin's, Channel Design Consultants (CDC) is a pan-Channel Islands mechanical and electrical building services consultancy that provides a
Ascot Barclay The Ascot Barclay Group Ltd (ABG) is a specialist Cyber Security firm offering integrated systems, intelligence, educational and strategic advisory services.
Evans Bond
The firm is committed to providing a high quality, focused and professional service. Headed up by Bob Farrell, senior consultant, the experienced multi-disciplinary team comprises chartered and highly qualified engineers who have over 175 years' combined experience of working at the sharp end of the construction industry.
The company provides local and international clients with custom-built, end-to-end security solutions effective in identifying and bridging the gaps that adversaries seek to exploit. ABG is a technology agnostic partner with a portfolio of capabilities that range from operationally proven world-class cyber and analytical platforms to the latest in creative innovation and training. The team offers proven 'Fusion Security(TM)'* expertise and operational experience, across government,
Evans Bond Limited is a firm of chartered certified accounts which specialises in the provision of client accounting services to fiduciaries and accounting services to small and medium sized businesses. The firm offers tailor-made solutions ranging from one-off assistance to
and supplier of medical equipment.
Evac Chair Evac Chair CI is the Channel Island partner for Emergency Solutions which is a Birmingham-based manufacturer
Evac Chair CI promotes, supplies and maintains two key life saving products the Evac+Chair and the Cardiaid defibrillator. Evac+Chair is the number one seller worldwide and the easiest to use and most effective form of single person operation for smooth stairway descent in the industry. The company works closely with the Guernsey Fire Brigade to ensure buildings
CDC provides high quality solutions, incorporating the latest innovative and best engineering practices. The team works proactively with statutory utilities, planning authorities, architects, structural engineers, developers and design build contractors to develop and deliver detailed designs for high performance and sustainable buildings. CDC’s project portfolio spans across all market sectors and typically includes large highly serviced houses, hotels, leisure centres, office developments, schools, social housing, data centres and retail outlets.
commerce and industry both at home and internationally. ABG is here to help protect companies and individuals from adversaries, professional hackers and those that would do an organisation or family harm. Clients range from The Bank of England to nation state governments and SMEs. *Fusion Security - combining physical, digital and human factors to fend off growing risks of hybrid security attacks.
trustees for complex cases to long term outsourcing of the accounting function. For small and medium-sized businesses the team includes Xero-certified advisors and offers cloud based accounting which can significantly reduce the burden of keeping financial records.
in the Channel Islands are familiar with the Evac+Chair and equipped to use them. Cardiac arrest is the world’s number one cause of death. The Cardiaid defibrillator is the world’s most easy to use defibrillator. Evac Chair CI provides the equipment and essential AED and CPR training to first aiders. Evac Chair CI also offers various first aid training courses through its chosen partner Delta Training and Consultancy.
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AC T I O NC OAC H
Coach or consultant? Alan Chapman of ActionCOACH and Greenlight Consulting takes a look at the key differences between these two areas of professional service and outlines how a business might identify which will suit its particular needs ‘Coaching’ and ‘consultancy’ are terms often confused, regularly misused and sometimes erroneously considered synonymous. There are some clear distinctions between the two and understanding these differences will help a business select which is appropriate to the particular situation or to tackle a specific issue for which it requires external assistance and support. Relationships A coach will assume that the company principal or senior team has the appropriate knowledge and experience to solve the issue or resolve the situation the business is facing. However, he needs the support of the coach in bringing out the skills required to facilitate a transition, reach his own career goals or to develop a required solution for himself. A consultant will work directly on an issue, sometimes bringing an additional set of skills or particular expertise to the problem. This could be in areas such as strategy planning, digital marketing techniques or transformational change. The consultant will then recommend a solution or a plan of action and will often be required to assist with its implementation. The focus of consulting is to get projects and tasks done that will enhance your business. A management consultancy often has its own team, and works with the client's management team to achieve whatever business objectives it was brought in to achieve. Whereas coaches typically - though not exclusively - work on a one-on-one basis with a client to help him increase his own potential or tackle a particular situation. Methodology Generally speaking a coach will: •
use coaching techniques to work on the problem through the principal in one-to-one sessions, encouraging the principal to develop action plans to solve the problem.
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The principal is responsible for the action plans • act as the principal’s ‘friend’ • focus on the individual and ask questions whereas a consultant will generally • work with and for the principal • work with the principal and undertake research in order to understand the problem and where its root cause lies. The consultant then proposes a solution and completes other work needed to determine if the initial hypothesis is correct, making the required modifications until a solution is clear • act as an agent for the principal • focus on the task
Coaching and consultancy are two distinct approaches to addressing a business need. Inevitably there will be some overlap between the two disciplines and some professionals can successfully fulfil both roles. Which one is for you? This is all very well, but how do you, as a business owner, identify which approach is better for you? There is often no clear-cut answer but start with considering these questions: • What are your personal needs? • What are you trying to accomplish? • What stage is you business in?
• What specialist knowledge do you need from a coach or consultant? A coach is the right choice If you want support to keep yourself accountable and on the right track to achieve certain objectives; or if you seek objective advice or even need someone to push you outside your comfort zone. However if you have a particular project you want completed or if you are looking to introduce transformational change across the orgnisationor in specific areas (IT, HR) or right across the business, then a consultant will be a better fit. Competence The experience and skills of the coach or consultant are evidently key factors in the decision-making process. You would expect a coach to have had the relevant coaching training and to be generally competent in business. He will often have held senior posts but this is not necessarily essential. He will be specifically skilled in working with senior professionals to awaken inner strengths and developing their competences and confidence. A consultant will have held senior posts and will normally hold an academic business and professional project management qualification. He will bring specific expertise in one or several areas of management. Conclusion Coaching and consultancy are two distinct approaches to addressing a business need. Inevitably there will be some overlap between the two disciplines and some professionals can successfully fulfil both roles. Asking yourself the right questions with regard to your business’s specific situation and needs will help you make the right choice. Most importantly neither is a better approach than the other. Both can deliver tangible benefits to a business and make a positive impact on a company’s bottom line.
R I C H A R D LE TOC Q
Richard Le Tocq Relocation, relocation, relocation
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R I C H A R D LE TOC Q
The Locate Guernsey initiative seems to have been a long time in the making but the support for its establishment as a means of creating economic growth for Guernsey is unquestioned. Contact spoke to Richard Le Tocq, recently appointed as head of Locate Guernsey, who explained how his feet haven’t touched the ground during the first few weeks in the role ‘The last couple of months have been about building the foundations. ‘Relationships are going to be key to the success of the initiative and so I have been meeting stakeholders, making presentations, speaking to prospective ‘re-locators’ and attending conferences. In the first four weeks alone I had five meetings with prospects, attended four conferences and held over 40 stakeholder meetings. ‘We have since held stakeholder presentations – all to ensure that people are aware of what we are doing, how we can work together and to make sure that the Guernsey message is consistent. The presentations had an extremely good take up and attracted a wide range of senior professionals from across the island’s business sectors. One of our challenges is to reach all of our stakeholder groups effectively since they represent a very wide spectrum of professions – from lawyers to estate agencies, from tax advisors to relocation consultants.’ Locate Guernsey comes under the remit
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of the Commerce and Employment Department and Richard, working with two other members of staff, is responsible for a budget of £1.2 million over a three-year period – funding that was agreed last year by the Policy Council and Treasury and Resources. ‘We have to be smart about how we spend our budget. Working with the local business community will be key to our success. One of our ‘routes to market’ will be through professional advisors and intermediaries – much as it is for say the local fiduciary sector. They will have clients seeking to relocate themselves or looking for a jurisdiction for the migration of a business. We want Guernsey to be high up on the list of options. ‘I have a strong network of contacts in the island who in turn have their own databases of business associates in the City and beyond. We can plug straight into these networks and therefore we are knocking on an open door.’ There has been a slight shift in emphasis for Locate Guernsey since the initiative was first
under discussion as Richard explained: ‘Originally when the project was first debated, the focus was almost exclusively around attracting HNW individuals to relocate here through purchasing an open market property. The remit has widened since then and we are looking to stimulate real inward investment by attracting businesses to relocate to the island. Some individual relocations will inevitably also follow as a direct consequence.’ More specifically, Locate Guernsey’s plan involves four distinct strands of business and target markets. ‘We clearly need to ensure that there is cohesion between Locate Guernsey’s objectives and those of the States’ overall economic strategy. The latter seeks to support both existing business sectors as well as seeking opportunities to diversify the economy and our plan reflects that bilateral approach.’ Richard outlined the four campaign areas on which he and his team are concentrating.
RICH ARD L E T OCQ
Insurance sector Attracting re-insurance companies to the island. This plays on one of Guernsey’s recognised strengths as a jurisdiction with a worldwide reputation as a centre of expertise in the insurance industry. There have been two relatively high-profile re-insurance companies that have recently re-domiciled to Guernsey and the plan is to build on this initial success. Fund sector Encouraging fund managers to relocate to Guernsey. This might involve the relocation of the principal of the business or just the fund management company itself. This in turn may create employment opportunities within the island established fund sector. UK Resident non-domiciled taxation With the forthcoming changes to the UK ‘res-non-dom’ taxation regime, there is an opportunity for HNW individuals to relocate from the UK to avoid becoming UKdomiciled under the new rulings. Many may be seeking to move away from the UK for a specific period of time but Richard believes
that some who relocate to Guernsey may choose to stay longer term and become economically active, either through a business interest, through local investment or even philanthropy. Digital Richard admits the digital arena is an extremely broad and fast-moving environment and can encompass everything from software development to fintech. He explained that working closely with local experts and seeking their views on how best to manage a campaign aimed at these businesses, will be essential to maximise return on any activity the team undertakes. Richard describes Locate Guernsey as a true private/public sector partnership and he sees it working in a similar way to Guernsey Finance. ‘The Guernsey Finance structure has been extremely successful and its team has achieved some real successes through the strength of the relationships with and involvement of the local business community. Business leaders and sector
experts are always willing to participate in an event and whilst they no doubt have an eye on the potential commercial gain, they are also considering the ‘greater good’ of the island. This is a model I would like Locate Guernsey to replicate. ‘Industry leaders will be our ambassadors. Many of them are already out there ‘flying the flag’ for the island. It’s just a question of everyone communicating the same message - that our local government is open to new business; that the relocation process doesn’t have to be administratively onerous; and that we can offer a great way of life. ‘We are already including the private sector in our own activity. Some of the meetings we have held have involved industry representation including say, a tax advisor or a fund administrator depending on whom the meeting is with. This multidisciplinary approach means we can cover most of the questions that arise in one go, drawing upon the appropriate areas of expertise. ‘Equally there may be other ways industry
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R I C H A R D LE TOC Q
can get involved either by sponsoring an event or one of the other initiatives we are introducing.’
fundamental differences in our legal structures that precludes us from emulating their business model in its entirety.
As the ‘public’ side of the private/public partnership, Richard’s role includes liaising with a number of States departments – from regulators to housing, immigration to income tax – to ensure the process is as smooth as possible.
‘There is an approval process which every new arrival in Jersey must follow. Whereas in Guernsey there is a fast track option – buying an open market property. This means that Locate Guernsey won’t necessarily come into contact with everyone coming into the island but we are working with the estate agencies to be ‘kept in the loop’ and assist and provide 'after care' if needed. There may well be the case where someone just buys an open market property and moves here; but at a later stage wishes to become more integrated into our society and that’s where we might be able to help.’
‘We are the ‘one-stop-shop if you like for all the government aspects of relocation. We can smooth some of the bumps along the way and we minimise the bureaucratic burden where we can. Individual States departments are actively trying to improve their own processes where necessary but it’s a relatively slow process. The public sector reform programme won’t (and shouldn’t) happen overnight so we are there to ‘grease the wheel.’
One area of States activity that Richard has drawn into the dialogue is planning. ‘Planning’s involvement early in any relocation process is vital. There may be change of use issues to discuss for any business migration or start-up; and for residential property it’s essential to manage the expectations of any potential purchaser right from the start. Planning forms a key part of the jigsaw.’
Everyone without exception has been extremely supportive and positive about what we are doing. We have a strong pipeline already and Guernsey offers such a great way of life that I am sure we will succeed
We often look at our Southern neighbour as being the main competition. Richard doesn’t agree:
Locate Guernsey is introducing a number of other initiatives to support its business development activities. Amongst these is an alumni network as a means of generating more leads.
‘Seeing Jersey as our main competition I think is a little naïve. There are jurisdictions across the world seeking to do a similar thing to Locate Guernsey. I aim to work closely with Jersey and I have already met with the team there. There are certain things that I think we could learn from how they operate although there are
‘There are so many Guernsey people who have left the island and have gone on to enjoy successful careers in their chosen fields. They constitute another untapped group of ambassadors for what we are trying to achieve. In addition, they will have contacts of their own from whom we could benefit. Plus they may even have access to
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‘I would also like to develop that network for work placements for our local youngsters. This would give them invaluable off-island experience and skills development that they can then bring back to benefit the local economy.’ Locate Guernsey has specific goals and objectives to meet which range from ‘soft’ targets such as the number of meetings held or conferences attended to more accountable achievements such as the number of businesses attracted to the island, their sectors and economic contribution. Richard is confident that the project will succeed: ‘Everyone without exception has been extremely supportive and positive about what we are doing. We have a strong pipeline already and Guernsey offers such a great way of life that I am sure we will succeed.’
Richard admits that there are certain departments where administrative improvements could be made to ease the process. ‘We are working closely with immigration and there is some productive work going on to improve policy to ensure we are on a level playing field with Jersey. We operate within the same legislative framework but we interpret it quite differently so I am expecting some improvements in that area in the very near future. I don't underestimate how important it is for the various departments to work cohesively in order for us to maximise the success of the Locate Guernsey initiative.’
event venues that are not generally open for public use but which could prove a real ‘pull’ for invitees for any presentations or receptions we might organise in the future.
Having worked in the finance sector throughout his career, this new role is quite a change for Richard but his enthusiasm is clear. ‘I am a Guernseyman through and through. I want the island to continue to prosper and I hope to be able to contribute to that on-going prosperity in this role. When Jersey first introduced its Department for Economic Development, I was working for a firm wanting to open a Jersey office. So I experienced that department’s (now Locate Jersey) support first hand as a client. I was convinced then that Guernsey needed to do something similar. Richard’s role as chairman of the local branch of the Institute of Directors has undoubtedly developed his local network, something that will be incredibly useful in the post. Alongside this he has also held a number of non-executive directorships across a range of sectors, and involvment in the third sector. With an extremely busy work life plus two teenage children, he doesn’t have much time for much else but does do a bit of cycling and running (he claims his triathlon days have been and gone). And overall he seems to be relishing in his new role. ‘I know it’s early days but I am thoroughly enjoying the job; I genuinely can’t wait to get to work in the morning.’
PR O
The cost of running business rather than doing business can be debilitating – what BIS is looking to do is help minimise the impact and maximise the benefits. The company comprises a core team that was previously responsible for the support of a medium-sized business, and a
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In addition, BIS Ops can provide fully serviced, bespoke offices and a wide range of associated services and facilities for clients if required.
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As BIS Operations Limited’s (BIS Ops) operations director Richard Hamilton explained, ‘It has always been my belief that people are the most valuable asset a company has at its disposal. ‘However, making sure that a team is focusing on revenue generation and avoiding them getting bogged down in non-chargeable, non-revenue generating work is the challenge facing all small and medium sized business owners.
BIS Ops is an independent service provision company providing core operational services including information technology, HR, general administration, client administration and a suite of financial services including client accounting, bookkeeping, management accounting, cash flow management and general company accounting.
TI
Now this is no easy challenge… There are a wide range of reasons why this might not always be possible but one local business believes that it might have a solution to the most common problem – highly skilled, revenue generating staff getting bogged down in mundane day to day tasks and time consuming operational duties.
Obviously it’s not a question of capability, but much more about suitability – why would you ask a highly skilled member of staff to undertake duties that will both minimise their ability to provide the services they are paid for and cost you more than the market rate to carry out?’
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More often than not, the quality of the people that work within the business and their ability to put their knowledge, skills and experience to best use in order to service the needs of clients and deliver the very best customer service is what makes a business stand out from the crowd.
M
What makes the difference between an outstanding business and an average small or medium sized business...?
number of smaller associated entities and BIS Ops therefore benefits from significant experience and knowledge throughout the team. BIS Ops provides a range of cost effective, high quality services to clients, helping them develop their business and maximise profitability – enabling clients to concentrate on what they are best at by leaving onerous and time consuming operational tasks to a team of experienced professionals. ‘We work closely with clients focusing on where can we add value and save money for clients and what clients could handover to maximise their revenue generating opportunities - making operational costs manageable rather than crippling.’
For more information go to www.bis.gg or contact Richard@bis.gg
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VIEWPOINT WITH RICHARD DIGARD
Revealed: the secret department for reform headed by an oil man Fresh from being a member of the independent panel that made recommendations on States members’ remuneration, Richard Digard believes he’s now able to work out what government’s mystery committee – the States Trading Supervisory Board – is really up to It was, in fairness, something that the panel agonised over: should non-States members sitting on the supervisory board be paid more or the same as other unelected participants on government departments? The answer, using our adopted ’test’ of
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whether the body appeared to have responsibility for policy formulation and in the absence of any meaningful response to our request for information about what the board would actually do, was clear. No. Yet the mandate of the board, introduced as part of the wide-ranging changes to the
machinery of government that come in this May, hinted at a body that could have significant influence. Confirmation that the power-meisters have aspirations for the board was quick to follow publication of the remuneration report which, for the first time, links the amount
deputies receive to the performance of the island’s economy. It came in the form of an amendment from Treasury and Resources to increase our proposed £2,000 payment to £8,000, making it more in line with the amount received by non-executive directors on businesses like Aurigny or Guernsey Electricity. The other pointer is the man they’ve got to run it: ex-oil man and straight-talking Simon Elliott, the States chief corporate resources officer, but who was brought in six years ago to shake up HR and organisational development within government and who walked into the airport fire fighter dispute just two weeks into his new job.
lifeline links to Alderney, but no one would say the introduction of Dornier aircraft to that island had gone smoothly and the airline certainly hasn’t kept northern islanders on board with its plans. In addition, and whatever the reality, the ending of the codeshare with Blue Islands and that rival’s decision to cut a franchise deal with Flybe doesn’t leave Aurigny looking like it’s got its finger on the pulse for all the skill and speed with which it rescued Gatwick from Flybe’s pull-out and introduced the new jet. That said, the STSB won’t be hands on with the traders – it’s saving that for what’s left, the unincorporated trading concerns and commercial interests owned by the States.
I don’t want to stretch this too far but he’s also been appointed MD of the board, making him – as far as I can tell – unique among local civil servants and, more importantly, indicating how personally responsible he will be for delivering on the board’s agenda.
You’d think, given that each of these has its own professional board, that the States Trading Supervisory Board (STSB) wouldn’t feel the need to get much involved, but I’m not so sure. Jamesco’s fine and Guernsey Post Ltd is (sorry about this) the poster boy among the traders for the way it handled the overnight loss of around 50% of its income when the bulk mail business collapsed, brought staff with it in introducing reforms and in seeking new income streams. By contrast, Treasury and Resources last year told Guernsey Electricity to bring its prices (17.6815p per unit) within 6% of Jersey’s (14.5p per unit), which tends to confirm the sometimes heard criticism that despite being commercialised, GEL still thinks and acts like a States department. Aurigny is less easy to benchmark, and has the added complication of loss-making but
Look back, if you will, to the comments the Treasury and Resources minister made to Chamber last November, when he said: ‘The piggy bank is now officially empty. There is no option left to us but to live within our means. The net effect is that from here on, we are going to need to relentlessly focus on our priorities. This will become the recurring theme of 2016 and beyond.’ So, no money, a property portfolio of 2,600 units over 1,700 acres valued (rebuild) at £2.2bn, a chief executive actively reforming the civil service, a whole load of unfinished business left over from FTP and BDO identifying efficiencies that simply haven’t been acted on… Call me cynical, but how much better to make progress than spin off a ‘supervisory’ board headed by a known axeman with a majority of non-States members on it and with a brief to sweat some assets.
And what that might be is reasonably easy to divine by reading the entrails (strictly, haruspication, but let’s not go there). The supervisory board’s headline duty is to carry out the States’ role as shareholder of any government-owned incorporated companies, which currently consist of Aurigny, Guernsey Electricity, Guernsey Post and Jamesco 750, the entity which owns and operates the tankships bringing oil to the island.
As things stand, the STSB is mandated ‘to ensure the efficient management, operation and maintenance’ of these bodies, but what does that actually mean?
Call me cynical, but how much better to make progress than spin off a ‘supervisory’ board headed by a known axeman with a majority of nonStates members on it and with a brief to sweat some assets. That includes all the ports, including Alderney Airport, the Dairy, Guernsey Water, States Works, all property and real estate owned or leased by government and the corporate engineering and architectural services. I’d include legal services in that, but let’s assume for the time being that it will form phase two of the supervisory sweep.
If you recall the pre-privatisation report commissioned by Bernard Flouquet on the harbours, that uncovered all manner of sweetheart deals which remain unresolved, and there’s still been no progress on merging, as a minimum, the payroll and billing functions of Guernsey Water and Electricity. Yet my reading of something called Annex Two, buried in various Billets, transfers management of all States-owned and leased property and real estate, including advice to the States on property matters and corporate engineering and architectural services, to the supervisory board. It also assumes management of Guernsey Dairy, including liaison with its stakeholders, and the administration and promotion of the Channel Islands’ lottery while Public Services loses control of the ports (and all that follows from running them), solid waste, water and States Works to the STSB. Not to put too fine a point on it, the States has created a mechanism for revolution within the commercial areas of government and given it to a man whose frustration at the lack of progress on meaningful civil service reform in those areas has been legendary over the last six years. Time to break out the hard hats, I’d say.
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YO U NG B USI NE SS GROUP
Of all Guernsey’s memorable personalities, past and present, there are few more interesting and characterful than Bill Green.
Prominent businessman, States member, president of the Chamber of Commerce, enthusiastic motorcyclist and outdoor swimmer, Bill was a much loved and well recognised presence in the island throughout his long life. Born in 1909 in a house in Fountain Street, St Peter Port, Bill remembered a Guernsey of cobbled streets, horse drawn carriages and conversations in patois. He witnessed the German Occupation, and Guernsey’s gradual change from an island economically dependent on granite export and greenhouse growing of tomatoes, flowers and other crops to an international finance centre. In fact Bill spotted one of his first business opportunities during the Occupation. At that time the bicycle was the primary form of transport on Guernsey, since the island’s cars and motorbikes had been requisitioned by the Germans. As bicycles became very precious possessions, Bill developed a successful bicycle business. Among other things, he realised that a shortage of locks meant that people would need somewhere to store their bikes safely, so he devised a useful side line providing this service at his shop in Smith Street. For a small charge, people could leave their bikes there while they went about their business. The occupying forces only permitted Guernsey’s Chamber of Commerce sporadic meetings during the Second World War, and Chamber members used those meetings to arrange what foreign trade they could to help sustain the island. After the war, Chamber joined the general effort to rebuild Guernsey. A subscriber member since 1954, Bill was elected junior vice-president of Chamber and then senior vice president, before being voted president in 1963. As president, he knew traditional methods of
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commerce were changing in the aftermath of the Occupation, and that traders would need to move with the times. He also tried to encourage better relations with other Chambers and felt that Guernsey was a little too isolated. He believed unity was the key to being able to assert greater power. Bill also believed luck was simply the ability to recognise opportunities – an ability which he considered played an important factor in success in any sphere of life. He recognised the needs of the islanders and the developing social trends of his time. Today, Bill Green’s enterprising spirit is commemorated in an award which bears his name, given each year by YBG to a pioneering business in the island. The Bill Green Award for Entrepreneurial Spirit, run by YBG on behalf of the Guernsey Chamber of Commerce, is for new or established businesses which are making their mark on the local business scene with a fresh direction or project. This year's judges include Carl Symes of Startup Guernsey; Fionnuala Carvill, Chamber council member; Wing Lai, president of YBG; Lindsey Dean, vice president of YBG; and YBG council member Stephen Rouxel. Previous winners include Pet Technology Store, IBZ.TV, Fusion Leisure Limited, The Learning Company and Living Room Estate Agents. Lindsey said: ‘Once again, the judging panel is very much looking forward to receiving applications from local businesses who can demonstrate a desire to succeed and show the ambition, vision and drive to turn ideas into a successful business. Entrants must clearly demonstrate their business idea and start-up process, showing evidence of a well-researched business plan and forecasts for business performance.’
Entries opened on 18 February 2016 and will close on 31 March. Short-listed entrants will be notified on 14 April 2016 and will be invited to an informal interview with members of the judging panel. Each finalist will receive a pair of tickets for the YBG summer ball on 17 June 2016, where the winner and runner-up will be announced after a series of short videos introducing the finalists. The winner and runner-up will be able to use the YBG Bill Green Award for Entrepreneurial Spirit logos on stationery and marketing materials for the year following the award presentation. As an added incentive, the Guernsey Registry will be offering a free trademark registration to all shortlisted entrants, providing a saving of up to £300. More details about the award, and YBG in general, can be found at www.ybg.gg or by contacting Lindsey Dean at vicepresident@ybg.gg ‘Guernsey Green’, a 1992 biography by fellow Guernseyman and former deputy Bill Bell, recounts details of Bill Green’s life and the historic Guernsey he loved, as well as his business enterprises and dedicated championing of Guernsey on the international stage. More information about Bill Green is also available on the BBC Guernsey website at: www.bbc.co.uk/guernsey/content/ articles/2008/08/28/occupation_ memories_august_feature.shtml
S K IL L S G U E RN S E Y Skills Guernsey was established in 2013 to identify the strategic direction for developing business skills in the island. In partnership with local training providers Skills Guernsey is now developing a catalogue of courses targeted at the specific training needs highlighted by Guernsey business.
COURSES
The following is a selection of courses coming up in March and April. For a full list and to book go to www.gov.gg/skillsguernseyevents
Entrepreneurship Date:
7th March
Time:
9am to 4pm
Cost:
£154
Provider:
The Guernsey College of Further Education
Managing time and pressure Date:
14th March
Time:
9am to 5pm
Venue:
GTA University Centre, Union Street, St Peter Port
Cost:
£225
Provider:
The Learning Company
Presentation skills Date:
6th April
Time:
9am to 5pm
Venue:
GTA University Centre, Union Street, St Peter Port
Cost:
£225
Provider:
The Learning Company
This one-day workshop will provide you with the best advice and handy tips on how to be enterprising and entrepreneurial. It is for anyone who is thinking of starting their own business; has already started their own business; or has a well-established business and wants to extend it in an enterprising way.
This workshop explores how to set clear and concise goals in order to prioritise, provide various tools and techniques for dealing with pressure; we will look at time thieves and how to deal with them, master list systems, effective scheduling, optimising contact lists. Participants will complete a personal stress audit and explore a four-factor framework for positive action to help reduce stress and pressure. All delegates will leave with tools and techniques to optimise their time with immediate workplace application. This workshop will help delegates to examine their natural approach to communication and using that to it's full potential. We will explore communication blindspots and how to overcome them as well as application in a variety of scenarios, ranging from stage presentations to influencing a small group. The course will consider various communication methods - verbal, body language and written and incorporates a practical (verbal) presentation exercise. This course is not only for those who need to hone their public speaking/presentation skills, but for anyone who needs to share and influence their ideas with others in their team.
Managing uncertainty Date:
14th April
Time:
9am to 4pm
Cost:
£154
Provider:
The Guernsey College of Further Education
We live, work and manage in uncertain times. This one-day workshop will help you respond to this uncertainty in a positive and powerful way, helping you, and those working with you, ride the waves, rather than drown.
LIVE WEBINAR SERIES Each webinar lasts for one hour, provides you with our top tips on the topic, and allows you to ask questions and interact with the presenter. Copies of the material used will be available for a limited time after the webinar. The webinars will be delivered by Arnie Skelton from the Guernsey College of Further Education. Arnie has 26 years of designing and delivering programmes across the UK and abroad, on a wide range of management topics.
8 March 10.00am – 11.00am
Leading teams
8 March 3.00pm – 4.00pm
Managing performance
21 March 3.00pm – 4.00pm Resilience 26 April 10.00am – 11.00am
Taking ownership and avoiding blame and negativity 23
O U T S O URC I NG
The changing face of IT departments Jason Connolly of Next Generation IT explores the changing dynamic between companies’ IT departments and business teams There has always been a love-hate relationship between businesses and their ‘geeky’ IT departments. In the past IT staff have been treated with a fair degree of suspicion and contempt by the business teams. IT staff in return could come across as aloof and unhelpful. But recently that dynamic has changed with leaner, customer-focused IT support teams, often much more integrated into a business’s operations. Demise of the empire Leaner times have spelled an end to monolithic IT empires, which used to exist with inwardly focused technical agendas seemingly very distinct from the host organisation. IT teams have evolved to be leaner, service-focused, reactive and share the aims of the business to which they belong. In the current, more competitive business environment, IT teams need to earn their keep by enabling the business to work as efficiently as possible, incorporating technologies to drive the business forward. But more than this, IT needs to provide value by enabling businesses to gain competitive advantage, utilising technology to improve customer service and responsiveness, high levels of security, more accurate decision making from analytics and reporting, plus finding innovative ways to connect and communicate with potential and current clients, for instance personalised web portals and custom built apps. The make up of IT teams has changed too; technology is so complex and far reaching that no one person can know everything. IT professionals have needed to specialise meaning that an internal IT department would have to be very large to be able to employ all the skills they need in-house. To overcome this issue most businesses have evolved a small, business focused IT team that is tightly integrated with the rest of
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the organisation and then partner with third party IT service providers to buy-in the additional technical expertise they need to fill the gaps. Other businesses decide to entirely outsource IT to the experts, freeing up their own resources to focus on their core business, reducing costs and increasing productivity. An awakening In the face of increasing competition, regulation and pressure on budgets; local organisations are striving to become more streamlined in order to survive and ultimately grow their business. Many successful businesses have embraced outsourcing and have partnered with local IT companies to buy-in services that enable them to focus on their core business. Globally, IT outsourcing is set to grow 5.9% a year from 2013 when it reached $288bn, according to American research company Gartner. Closer to home, this year’s UK IT outsourcing study, which looked at more than 800 IT outsourcing contracts held by 160 organisations, highlighted just how important outsourcing has become. IT outsourcing in the UK is now estimated to be worth around £20bn and it is set to continue growing, with 40% saying they will outsource more. Business benefits The ability to focus on core business activity is the main driver for companies wanting to outsource. With sustained downward pressure on the economy, we have seen Guernsey companies striving to become more efficient and effective in order to survive and ultimately grow their business, despite limited headcount and available finance. Benefits include cost savings through economies of scale and flexibility with the ability to grow and shrink the service. Minimising costs in austerity and
providing the capacity to grow resources rapidly, when growth returns. Risk is mitigated, as IT providers employ a pool of people to call on, with experience of supporting similar organisations. Next Generation IT offers a comprehensive range of IT services to a diverse mix of clients, but we continue to see a rise in the number of companies seeking help in managing their IT requirements. This does not mean we always provide a full-time on-site engineer, but often provide a mixture of proactive weekly site visits, health checks and reactive support. Outsourcing can also include the hosting of a client’s IT environment through cloud services, which enables and organisation to buy-in IT systems, without needing to invest in costly IT infrastructure. Conclusion Forward-looking businesses are using outsourcing and cloud services to ensure that day-to-day basics are taken care of, freeing up their organisation’s staff to drive the business forward. Good IT is so critical to business success in the current environment and having the right IT team composed of passionate, hard working and knowledgeable staff is crucial. Technology moves so quickly it is a challenge for businesses to keep up. Key to this is the humble IT team, composed of the best staff from inside and outside the organisation all working together to drive the business forward. Many of our clients outsource the provision of their IT systems and support for those very reasons, and rely entirely on us to meet their current and future IT needs and challenges. That is a trend that we believe will continue.
OU T S OU RCIN G
Once more unto the breach Allan Watts of ORCHID explains his company’s new approach to outsourcing
Henry V was a great proponent of outsourcing. Many of the ‘specialists’ he recruited for his long campaign against the French were brought (and bought) in from parts of the British Isles not actually under his rule, to fight alongside his standing army of English cavalry and archers. And at the end of the campaign, with a French crown on his head and a princess in his bed, he paid them their fee and sent them back to whence they came with a cheery wave and all obligations ended. Henry, one of the greatest military strategists of his day, knew that to get the job done quickly and efficiently, you have to bring in the right skills to plug the gaps in your own resources. Now he could have spent years and lots of money training up good English yeomen to do these jobs in the off-chance he might want to start a war, but then what use would he have had for them when he was done with them? It’s no different today. When your resources are stretched but there’s a campaign to deliver, it is good business practice to bring in additional manpower and specialist skills to get the job done efficiently and cost effectively. And just like Henry on the field of Agincourt, it’s better to have that support embedded within your team, working shoulder to shoulder with your own professionals, than advising them from a hilltop far away. In marketing and communications it makes absolute sense to use external support, either on a retained or on a project-byproject basis. Every business needs marketing to build awareness and generate income. But not every business needs (or can afford) a permanent marketing manager or a
large marketing department covering all the different communications disciplines. So what do you do when you have a specific need that is outside the remit or capacity of your in-house resource?
This type of integration transcends the usual agencyclient relationship: it embeds a professional in your team with the specific skills, time and knowledge you need, and gives you total flexibility and control over costs and headcount.
This type of integration transcends the usual agency-client relationship: it embeds a professional in your team with the specific skills, time and knowledge you need, and gives you total flexibility and control over costs and headcount. The great thing is that your in-house help has access to a whole team of people back at the agency to beef up the support if needed. By bringing the required marketing and communications skills in-house when they are needed your marketing team, if you have one, can focus on delivering their core roles and leave our specialist to look after those activities where there is a skills gap, or simply lack of capacity to complete the job. And if you don’t have a marketing team, it’s the perfect solution to meet a short-term need while avoiding the long-term cost of a permanent appointment. So when you need to breach a gap in your resources don’t just outsource it, bring the skills in-house for a defined period and a fixed cost giving you the controllable support you require, just for as long as you need. We can’t promise you a kingdom or even a princess but we can say with confidence it will give you greater peace of mind.
One solution we have developed for the local business sector is ‘ORCHID in-house’, where we parachute in a marketing or communications specialist to work exclusively in the client business, alongside other key functions such as business development and operations. It’s a very visible service where, for a set period and an agreed number of hours per week (usually up to a day) there is a real person sat at a desk, in the office, focused on attending your meetings, answering your questions and providing solutions just for you.
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Vantage Personnel A bespoke outsourcing service offering clients a confidential and personalised experience. Recruitment
Strategic HR Employee Relations Training
Contact us today: Wendy McHugh, Managing Director D: +44 (0)1481 712238 M: +44 (0)7781 166135 E: wendy.mchugh@vantage.gg
www.vantage-personnel.co Part of the Vantage Group of Companies www.vantage-group.co
OU T S OU RCIN G
The outsourced HR solution During a period of economic downturn a number of companies take the commercial decision not to increase their headcount and in some cases decrease, which results in the need for them to obtain support from specialist providers. Vantage Personnel is in the process of launching its outsourced HR services, delivering practical business solutions. Contact asked its managing director Wendy McHugh: Why now? ‘We realised that businesses do not necessarily wish to employ HR personnel; therefore we can take on all, or some of the HR function, leaving them to concentrate on their day-to-day work. Companies outsource their HR function either on an ad hoc basis, or under a retained agreement to undertake a range of duties.’ Contact What do you see as the main HR issues facing companies at the moment?
‘A further issue is dealing with employee relations. This can include capability and conduct issues, redundancies and tribunal claims. All of these issues can prove to be time consuming and costly, if they are not dealt with effectively and expediently. We can help businesses to deal with these contentious issues, by offering support and advice and guide them through the processes required.’
who do not necessarily have the resources to deal with this. Vantage Personnel can advertise the vacancy; short list candidates and arrange interviews. Once the appointment is made we will send out the appointment letters and contracts of employment to the successful candidate.’
Contact
WMcH
What are the issues relating to recruitment and selection at the moment?
‘I am a Chartered Fellow of Chartered Institute of Personnel Development, I hold a Certificate in Mediation and Coaching in the Workplace and I am also qualified as a teacher and a dyslexia teacher. To be effective working within HR you need to to be a good listener and communicator. You also need to anticipate when things aren’t right and to be able to act accordingly. I am a people person and I thrive on being able to sort out issues that help to maintain harmony and success within the workplace.’
WMcH WMcH ‘Individuals are more informed about their employment rights, therefore it is important that each company has procedures to refer to i.e. staff handbook, which includes up- to-date policies and procedures. Vantage Personnel can undertake an HR health check, identifying what policies are missing and write them to suit each company’s individual requirements.
‘It is very important for companies to appoint the right person to the right position. In recent times some people have been apprehensive about moving and it is not uncommon for companies to offer a position to their second or third choice candidate, with individuals changing their minds about moving at the last moment. This can be time consuming for individual companies,
Contact What about your own background?
Underpinned by cloud accounting technology, BDO InTouch seamlessly connects you with current business performance information which can be accessed anytime and anywhere. Your BDO accountant will see the same information as you allowing us to proactively provide expert advice, helping you to make more informed business decisions.
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OUTSOURCING If you’d like to find out more about how ORCHID can help you in your journey, please give us a call on 01543 888992 or email hello@orchid.je
When you need to breach a gap in your resources it makes sense to outsource all or part of your project to professional support. ORCHID In-house takes this one step further by parachuting into your team or organisation one of our brilliant communications experts. We become part of your business for as long as you need us, focused totally on the project in hand but with the additional support and resources at our fingertips that the rest of our team can provide.
BUILDING BRILLIANT BRANDS ORCHID.JE | HE LLO @ O RCHI D . JE | 01534 888992
YOUR PASSPORT TO SUCCESS Find out how an MBA is your internationally recognised ‘passport’ to a successful management career.
Study for an AMBA accredited MBA (Masters in Business Administration) with the University of Southampton, delivered on island through the GTA University Centre. Join an elite body of postgraduates making a real contribution to their organisations and to the economic development of our island.
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in
OU T S OU RCIN G
A business solution Resolution IT’s Olly Duquemin explains why outsourcing IT is a smart decision for businesses.
Outsourcing your IT to a Managed Services Provider (MSP) has multiple benefits for your business. Not only is this a cost effective solution, but your business and staff benefit from the highest levels of expertise. An outsourced MSP can become your full-time IT department, taking over all day-to-day IT related tasks and responsibilities, leaving your staff able to concentrate on your core business. An MSP will have the existing infrastructure of a full IT department, so every process has been tried, tested and refined. Proactive monitoring tools, fast response times and process driven practices ensure efficient servicing whilst maintaining a personal touch. Personnel is costly for any business and outsourcing eradicates this whilst delivering highly skilled and qualified engineers and consultants. A good MSP will have scouted out the best possible talent because the skills and service of their staff are the essence of the business. MSPs have naturally gained exposure to multiple customer issues and technologies which enable them to understand new security risks and identify new phishing scams as just one example. The quantity of issues encountered on a daily basis through using different applications means skills are kept up-to-date. Therefore, the staff in an MSP are usually more knowledgeable than the average in-house IT technician who may only be dealing with one specific aspect of IT. An MSP consultant is generally able to
provide a more holistic viewpoint due to this wider knowledge.
department waiting until other staff need them for something.
The most vital aspect of IT management is having the right tools to do the job. Monitoring applications, ticketing software and other management tools are expensive but are already in place when you appoint an MSP. The investment into heavily testing and assessing the right tools has already been done.
Clients of an MSP are able to maximise on their established relationships with suppliers. MSPs work with vendors all day long building strong relationships with the world’s most renown software and hardware providers. This means that orders can be pushed through faster, better deals are negotiated on contracts and there is a closer point of call with the vendor when a client is having issues.
In addition to all the procurement and personnel savings, let us not forget that an outsourced service flexes with your business, with no unnecessary costs. As your business grows, or declines so does your IT service without any hassle.
In addition to all the procurement and personnel savings, let us not forget that an outsourced service flexes with your business, with no unnecessary costs. As your business grows, or declines so does your IT service without any hassle. Finally, it is a business partnership with trusted advisors and this should never be forgotten. Outsourcing has so many benefits but these are only achieved when a strong partnership is formed and this is what any business looking to outsource should look for. Resolution IT is an outsource provider of innovative IT solutions, support and managed services and can help with any IT requirement your business may have.
IT management tools such as these cost thousands of pounds so not having to make that initial capital investment is a big deal for many small to medium-sized businesses. Add to that the efficiency and experience of a team of IT engineers and consultants and savings from both a productivity and training perspective are made. Employees are also not being paid to sit in an IT
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Excellence in Business Continuity and Incident Management
Business Continuity BCP CI provides bespoke Business Continuity Plans, Training, Testing and Maintenance packages, delivering custom built Business Continuity Management Systems to meet the needs of your business.
Security Incident Management • A Preventative Framework for user’s • A Preventative, Pre-emptive and Response Framework for IT • An overall Incident Management Control Process
Compliance BCP CI provides Regulatory and Compliance Consultancy and support to fiduciary, non-regulated and prescribed businesses in the Channel Islands.
Visit www.bcpci.com or call us on 01481 241200
OU T S OU RCING
Business continuity planning Simon Golland of BCP CI explains how business continuity planning is becoming a business imperative We, at BCP CI, formerly MSD International, are often asked:
how’ of a post disaster scenario; ensuring that the business remains firmly within the 20% of successful recoveries.
and protect the interests of, their clients and the wider reputations of Guernsey and Jersey as a whole.
Today, businesses and clients are increasingly recognising the importance of BCP within their investment and partnership decisions. Whether they are business partners or service providers, the interconnected nature of business in the 21st century is such that our own brand value and bottom line are intrinsically linked to the success and failure of counterparts and partners like never before and many business owners are becoming ever more aware of their own personal financial exposure.
Whilst there is clearly a cost to such strategies, when ‘stress-tested’ by a disruptive event the benefits, financial and otherwise, become apparent. At the same time as giving comfort both to clients and regulators, effective BCP can also reduce insured risk and we encourage businesses to talk with their agents in this regard. A robust BCP will reduce the post event cost of recovery and the process of preparing your BCP will require a procedural assessment that can often highlight areas of the business with the potential for operational cost savings.
'What is business continuity?' Effective business continuity planning (BCP) is best described as being the processes and procedures that are carried out by an organisation to ensure that essential business functions continue to operate during and after a disruptive event. In short, it is planning for business survival. To some, this will seem a little strong or perhaps scaremongering to generate business by business continuity consultants. Unfortunately, the financial reality for business owners is worse than the statistics suggest: “75% of companies without a business continuity plan fail within three years of a serious disruptive event” (FEMA). The Insurers AXA are less upbeat saying: “80% of businesses affected by a major incident either never re-open or close within 18 months”. In most cases, this failure to recover is as a result of reputational impact following an event. Either by virtue of a specific missed deadline with wide market impact or more likely, market place perception of the business’s ability to plan and prepare; the impact to brand value can often be cataclysmic. Whilst every business will have its own unique risk profile and requirements, the underlying need is to plan for the recovery of the organisation’s data, and prepare the business to re-establish its service provision. Effective BCP moves immediately from triage to recovery and avoids the ICU by knowing in advance the ‘where, who and
This importance is reflected in BCPs’ recognition with the ISO standard 22301-2012 Business Continuity Management Systems. Whilst ineffective BCP is cheap and easy to achieve, implementing an effective business continuity management programme is a complex exercise well worth the investment of time and energy especially when considering that the cost of failure is so high. With the cost/benefit of business continuity becoming more visible, customers, investors and regulators are placing a greater requirement upon businesses to evidence effective BCP strategies right alongside robust KYC and comprehensive AML policies, protecting clients across the risk spectrum. Whilst regulators such as the GFSC and JFSC do not require that regulated entities achieve the ISO standard certification, it is considered as the template for best practice with regulated entities expected to prepare and maintain an effective business continuity programme. One that would not only meet the appetite and need of their own business model but also meets the expectations of,
For many, outsourcing a complex project such as creating the initial plan or assessing an existing one is a sensible strategic decision. For some, the role remains outsourced and for others ongoing maintenance of the completed plan is managed in house, post creation with additional support requested as necessary. As with any successful outsource arrangement, you are then able to focus your time, attention and in-house resources on your business's core competencies, spending your time setting new goals and developing ways to achieve them. With an effective BCP strategy your organisation will have identified and documented the key processes, procedures, locations and resources required to operate during and after a disruptive event. Protecting the key stakeholders’ investment, meeting the core client requirements of business continuity and complying with the legislative requirements of the regulator.
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O U T S O URC I NG
Zero Gravity, Utopia and Stonemasons! Contact spoke to Alan Jackson from the Veneti Management Consultancy to grill him about the true value of consultancy!
Contact So let’s get straight to it. What is management consultancy and how does that fit within an outsourcing model? AJ Well, simplistically put, management consultants provide support. Sometimes as an unbiased pair of eyes to evaluate a strategic decision; delivering a single project or simply to supply a specific skill set such as analysis, IT or marketing to name a few. The key criteria is that they should add value and not simply cost you money. For example, many businesses simply don’t have payroll capacity for a full time manager or director of IT. Yet in today’s tech heavy environment, you need someone close to your business to keep an eye on these opportunities; or simply to help you embrace existing technology that may have passed you by. It’s not all about efficiency savings, client retention or service development but if your competitors are taking advantage of these opportunities then so should you. With effective outsourcing you gain a new member of staff with the skills you need at a fraction of the cost of a permanent full-time employee. They become part of your team; getting involved in the day-to-day of your business, developing relationships with your staff, understanding your company culture and, if there is one, its appetite and need for change. Developing a utopian vision for your client is one thing, but it needs to be affordable, deliverable and cost effective. Most importantly, it must be what the business wants! Contact Surely that is obvious! Doesn’t every supplier of a product or service have to meet the need of the purchaser?
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AJ You are right to catch me there, we consultants can often speak with sweeping generalisations. I’m afraid that you have now sent me scurrying for my soapbox.
But then it gets really complicated…
Contact Did I touch a nerve?
AJ Absolutely. The cost!
AJ Sort of, when delivering a project, a consultant’s job is to make the best use of our clients’ staff and resources to achieve their goals.
Contact Surely it costs what it costs. We all know about the size of consultants’ invoices and their expense claims.
For me, many consultancy firms are simply too rigid, or should I be more polite and say “specialised” to accept that there is rarely a ‘one size fits all’ solution. And in that, I don’t mean offering two slightly different products to meet different price points. To put it another way. If I ask the ‘carpenter consultant’ to build a fire surround he will do it with wood and the ‘stone mason consultant’, well, you get the picture… So often, firms have a bag of tried and tested solutions and the client's need becomes secondary. The business ends up adapting to receive the solution rather than the other way around. Bottom line - you cannot fix everything with a new computer system any more than you can solve every problem by simply hiring more staff. This is why we at Veneti favour our ‘many heads’ approach. It’s cheaper for the client and much more effective. Often, the right solutions have multiple elements that impact on staffing, marketing, IT, public relations, operations, logistics and a whole lot more. If your consultant’s comfort zone is purely technology or HR then you’re in trouble because the solution will likely skew in those directions.
Contact More complicated than every aspect of a business?
AJ And I thought we were friends… in all seriousness, you do make a fair point. In some cases consultancy can come with a substantial bill; but that should only happen when a firm has delivered substantial value. When I’m talking about cost, and I am back on my soapbox. Contact I didn’t realise you had climbed down yet! AJ Have you had a bad experience with a consultant? There are lots of ways to provide a solution. For example: NASA spent tens of millions of dollars designing and building a pen that would write in zero gravity. The Russians took pencils! Some consultants can have a bad habit of delivering what they think the customer should have. Either to drive up the ‘billables’ or simply because the alternative is out of their comfort zone. Future proofing a system or allowing extra operational capacity for business development or expansion is smart if that’s what the client requires otherwise it is simply expensive waste and who can afford that with the cost of coffee these days?
MANAGEMENT CONSULTANTS
Accounting Solutions
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Here at Veneti we are proud of our reputation for delivering effective and affordable management support to all business sectors. With clients in Financial Services, Manufacturing, the Building Industry and Retail; we bring global expertise and experience to the Channel Islands. Putting the best resources in the right place is not only good for your bottom line today, it protects your investment in the future. At Veneti, our success is built on being able to deliver on our commitments and getting it right first time every time. For some clients, assessing their exposure to Operational Risk or Fraud is the order of the day, and for this more specialised service our Fraud and Operational Risk team come to the fore. Whether it's a single project, strategic input, 'talking tech', a complete top-down review or you simply need advice; our tried and tested many heads approach and bespoke end to end business solutions will deliver. Confidentiality and discretion are key elements of business and our initial assessment is absolutely free. So when right first time is the only option, call us on 01481 242868 to arrange for a no obligation meeting or visit www.veneti.co.uk to find out more.
O U T S O UR C I NG
It’s not what you know, but who you know Hollie Duquemin from the Multilingual Hub tells us why language solutions providers can help you to help yourself when it comes to your multilingual business affairs. Relying on an employee who dabbled in French at school or university to manage your translation projects may seem like a cost-saving and time-saving initiative, but bears no comparison with using a reputable outsourced language solutions provider (LSP). In fact, establishing a relationship with your local LSP early on can save you money, time and a whole host of multilingual migraines.
within critical deadlines. They understand the professional standing of the qualifications and skills of their resources and are able to tailor projects to an individual company’s needs. For instance, LSPs can work with you to establish preferred terminology lists or to define your preferred language style and tone of voice, but most importantly, they have the tools and resources needed to apply this.
How can LSPs help? First, businesses regularly in need of translations, localisations, interpreters, or even monolingual proofreading, can reduce their undoubtedly heavy existing in-house workload by outsourcing. LSPs manage your translation workflows from start to finish.
Computer-assisted translation (CAT) tools now form an increasingly developing area of language solutions management, with “translation memories” becoming an essential aspect of the translation workflow.
They benefit from a multitude of experience in the language industry, with access to a huge pool of professional linguists that they know and trust to provide quality output
Memories can be used when providing updates to previously translated documents, and also as language resources for all documents ever requiring translation by your particular company. This can save you an enormous amount of time and effort, as
well as aid consistency between multiple documents and significantly cut costs. Language solutions providers also implement quality procedures that inevitably exceed already pressured in-house resources. Their flexibility and awareness of cultural applicability (essentially – what works in one country does not necessarily work in another) can provide the most valuable tool possible for companies working on an international level, without costing them an arm and a leg. At the Multilingual Hub, we thrive on providing a customised service to local and foreign companies and individuals. Our aim is to make our clients’ multilingual projects easier and surmountable, whilst providing the highest degree of quality from first-class linguists. In other words, let us be your international voice and do what we do best so that you can focus on what you do best!
At the Multilingual Hub, we thrive on providing a customised service to local and foreign companies and individuals. Our aim is to make our clients’ multilingual projects easier and surmountable, whilst providing the highest degree of quality from first-class linguists. In other words, let us be your international voice and do what we do best so that you can focus on what you do best!
With over 300 courses available, we offer a wide spectrum of skills development opportunities for all sectors within the Guernsey business communuity
part time courses GuernseyCollege
professional qualifications @GuernseyCollege
bespoke in-house training Guernsey College of Further Education
t: +44 (0) 1481 737500 | www.guernseycollege.ac.gg | e: info@gcfe.net
OU T S OU RCIN G
Navigating Spaghetti Junction Haley Camp, of Centillion Consulting Limited, considers the changing face of regulation both locally and globally and the value a proactive outsourcing partner can bring.
I remember those conversations as a little girl with my dad where he would point out a building and tell me that he "remembered when that was all fields". In my lifetime, though, those “fields” have only ever been filled with big buildings with roadways carved through them, each with their own restrictions as to speed and direction. Nowadays, of course, I find myself pointing out a building and telling my son how I “remember when that was all fields”. As change is inevitable, what future changes will cause my son to say to his offspring one day, “I remember when that was all fields”? Guernsey’s changing physical landscape very much mirrors what is happening in our finance industry locally. Change might not happen overnight but we would all agree that gone are the simpler days of uninterrupted views and wide, green expanses free to be traversed at leisure. Our current environment consists of structures requiring rules, maps and codes to help us navigate them successfully: the 1987 POI Law, the 2000 Fiduciary Law, the 2007 AML Handbook and the 2011 Code of Corporate Governance all spring to mind. What does this tell us? That we can be sure that yet more change will occur; updates to the AML Handbook, revisions of the fiduciary and investment laws etc. And then there are the, as yet, “unknown-unknowns”… It’s beginning to look a bit like “Spaghetti Junction” out there. In the wake of the Moneyval report, Guernsey businesses will see changes to the way they demonstrate compliance with
anti-money laundering practices. Already the States of Guernsey has approved upping the maximum fine available to £4,000,000 (previously £200,000) and we can be fairly certain that future regulatory updates will be crafted with a nod to the Moneyval findings and recommendations. But it’s not only Guernsey where the landscape for doing business is getting more complicated. As a destination for global business, we now have rules and regulations piling in from all over the world, meaning that we not only have our own highway code to navigate, but also those of the US, Europe and elsewhere. This year local Reporting Financial Institutions will see the first “FATCA” reporting to the United Kingdom. Whilst US reporting came online last year, the United Kingdom reporting is likely to result in significantly greater volumes and thus more work for many. Guernsey is also readying itself for the day that Europe grants the first AIFMD third-country passports. With a favourable ESMA opinion on our side, the industry is quietly confident that Guernsey will be in the first wave of passporting. But questions remain. When might we get it? Will National Private Placement disappear? How will Guernsey AIFMs handle the new responsibilities? How will this change the way local businesses do things? Not wishing to labour an analogy, but if you imagine that Guernsey businesses now need a pretty high-tech Sat Nav to plot out their journeys through a complex network of rules and regulation, local businesses will find
themselves needing to frequently modify their Sat Navs. Together with Jo Carre, I established Centillion Consulting Limited in November 2015 to provide outsourced regulatory compliance, corporate secretarial and governance services. Our combined experiences, Jo’s with the fiduciary division of the Guernsey Financial Services Commission and more recently with The Active Group and my own working with administrators, FTSE 250 and other investment funds and on AIFMD and FATCA/CRS, make us well-placed to add that vital value. There are some out there who warn against outsourcing as a solution. The reality is that, whilst driverless cars may be the future of vehicular travel, for Guernsey financial services businesses, it remains vital that those at the helm are actually driving the car. But that doesn’t mean that the driver shouldn’t equip himself with intuitive driving enhancements to ensure safe arrival at his destination. Used wisely, an outsourcing partner can serve as a valuable add-on to a business’ satnav, assisting it to successfully navigate the “Spaghetti Junction” of law, rule and regulation. And a final thought. Just as the satnav works best when it’s fixed safely in the car, to ensure precisely tailored solutions, local businesses should ensure that their outsourcing provider is working with them, is visible at all times and is with them for the journey.
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T RAIN IN G
The value of an MBA In a complex and changing world, an internationally recognisable management qualification is an increasingly important asset. Chris Edwards from the GTA University Centre looks at how, in a competitive employment market, having the right one opens up global opportunities The prosperity of the islands relies on us looking outwards, and understanding and engaging with customers, suppliers, governments and other stakeholders in international markets. To succeed we need to equip and train our leaders and key managers with the right skills and knowledge. One way of doing this, both affordably and on-island, is through the GTA University Centre’s MBA (Masters in Business Administration) programme delivered by the University of Southampton, which is consistently ranked in the UK top 20 and in the top 100 in the world. More than 80 Channel Islanders so far have completed the course, which is one of only 300 to be accredited by the highly regarded AMBA (Association of MBAs), delivering benefits to their companies and the wider business community. The great value of an MBA is that it is globally recognised and is widely
The MBA programme gave me the tools and skills that have been fundamental to the development of my business,’ Robin Ashworth, managing director Vapormatt.
‘It’s almost as if I had been at Southampton University. As a full-time member of staff within the Guernsey Police, it meant that I didn’t need to take large amounts of time off and I was also able to balance family life as well,’
considered to be an international passport to a successful career in business. An MBA enables students, who are senior managers, directors or specialists in their field, to gain an integrated and critical understanding of management and organisations, be able to relate their own work experience to business theory and deepen and widen their understanding of their organisation and the environment in which it operates. According to AMBA, MBA graduates continue to be in demand and achieve high salaries, beating inflation adjusted figures from a decade ago. In the UK, for example, the average MBA salary surveyed in 2013 stood at £82,000 excluding variable bonuses. The survey also revealed that twice as many MBAs are working in the public sector and more women MBAs are entering the legal profession than in previous years. MBA graduates working in the public sector doubled with almost one in 10 MBA graduates now working in this sector, whilst 15% were working in consulting, 11% in finance, 10% in industry, 9% in healthcare, 5%
‘It’s worth all the hard work. It was really interesting and I met some great people from very different working backgrounds. It’s definitely given me another level of knowledge on which to build my career,’ Georgina Jefferies, Volaw Group (Jersey).
in energy and 5% in consumer goods sector. The platform to network across sectors, develop business partners, friendships and new career opportunities is exceptional and during the two-year, part-time course, students will work with thought leaders from around the globe and will explore key business topics including leadership in the 21st century, managing people, contemporary marketing, decision modelling and corporate finance. They will also examine their own organisations in a business context and attend an international study week in Maastricht working with real life businesses and students from different backgrounds. There are currently 11 senior managers working towards the qualification drawn from public and private sectors organisations across the islands. A new MBA programme is due to start in September and presentations on the course will be held in Guernsey on 15th March and in Jersey on 16th and 17th March. For more information contact admin@gta.gg
‘The GTA acts as a centre for learning where you can meet and engage with people that you might never have an opportunity to meet. For example, as part of the MBA course I have been able to work with people from outside the finance sector and meet members of the group who travel over from Jersey to access the course,’ Jim Mallett, director, HSBC Securities.
Superintendent Ruari Hardy, Guernsey Police. 37
EELPEO LPPOOEPEPLE P
Adeel Ajmal and Gary Maclachlan, EY
Julian Carey, Orangefield Legis
James Carter and Karla Mulder, Oi
Adeel and Gary have joined the EY Guernsey office as senior manager and manager of the audit and tax teams, respectively.
Julian has been appointed the firm’s head of client services.
James and Karla (pictured far left and right) have been promoted to head of creative in Jersey and Guernsey respectively.
Adeel is a chartered and public finance accountant, with 11 years’ experience in financial services audit and has worked in Vietnam, Pakistan, Thailand, Malaysia and Hong Kong. Gary has a degree in accounting, a postgraduate diploma in taxation and seven years’ experience working in a variety of roles in South Africa before moving to Guernsey. Andrew Dann, EY’s Channel Islands managing partner said: ‘I welcome Adeel and Gary to the management team. Adeel’s experience within the banking and insurance sectors and Gary’s experience in tax compliance will provide invaluable insights to our clients.’
Sarah Porter, Stanley Gibbons Sarah is Stanley Gibbons’ new operations manager, joining from the outsourcing team at Price Bailey. She will be responsible for running the Stanley Gibbons Guernsey office, and co-ordinating Guernsey events and valuations. Rare stamps and coins have proven to be one of the most reliable long-term ‘buy and hold’ alternative assets for investors and Sarah will be assisting the team grow its client base. Keith Heddle, managing director, said: ‘We are delighted to welcome Sarah to the team to help us expand our offering to clients on the island. More people are looking at tangible assets as long-term, stable investments and we look forward to helping more islanders invest in history.’
With more than 20 years’ experience in the international finance industry, including periods working for HSBC Securities and Credit Suisse, Julian possesses a wealth of knowledge of some of the island’s key markets. Orangefield Legis managing director Patricia White said: ‘Julian’s on the ground knowledge and vast network of contacts will be invaluable to our business and I have no doubt that he will make a real contribution to the team. We remain committed to providing the best possible services and solutions to our clients and Julian will shape this going forward.’
Lee Clark, Steve Stormouth, Ben Honeywood and Rachid Frihmat KPMG KPMG has announced four promotions. Lee and Steve become executive directors and Rachid has been appointed director.
The promotions are part of the firm’s on-going expansion. Karla said she is looking forward to the challenge and driving forward the Guernsey team’s creative output. Peter Grange, chief executive said: ‘Oi is now of a size where we need to bring in a secondary level of management to enable the agency to continue with its growth plans. Karla and James deserve this opportunity to share their extensive knowledge and skills with their respective teams.’
James Chamberlain, Danny Fox, Victoria Gardner, Kate Taylor and Gary Chick, Offshore James and Danny become senior managers, Victoria, an accountant and Katie and Gary junior accountants.
Lee services a diverse portfolio of clients operating within the private equity and alternative investment sectors. Steve specialises in the investment management and funds sector and leads the audits of traditional and alternative investment funds. Rachid works with a number of funds listed on the LSE and AIM, as well as private equity, renewable energy and hedge fund structures. Ben joins as director in Jersey.
James will be involved with project work and client migrations. Danny specialises in taxation and fund administration with a particular focus on private equity funds. Victoria brings several years’ experience in private equity administration. Katie and Gary have previously worked in the insurance and fiduciary sectors.
Neale Jehan, managing director said:
‘With an extremely varied and increasing client base, it’s essential that we have expertise across a wide spectrum of sectors. I am sure the new team will make a valuable contribution to our future development plans.’
‘These promotions strengthen the breadth of our industry knowledge and expertise, which will benefit our firm and our clients’.
Will Morgan, managing director said:
The recruitment people For further information please visit www. situations.gg
EELPE LPPOOPL OEEPPE
Katherine Hitchins, Babbé Katherine has joined Babbé as a consultant in the corporate and commercial team after more than 13 years’ experience as in-house counsel for leading investment banks in both Europe and Asia. She has considerable commercial and legal experience in both the European and Asian bank and corporate markets, dealing with investment and structured products, debt and asset financing, derivatives, commodities and regulatory investigations. Managing partner Andrew Laws said: ‘We are delighted to welcome Katherine who brings depth and a wide range of banking and finance experience. Katherine will be a great asset to the corporate team.’
Lloyd Bannocks and Rod Sallis, Canaccord Genuity
Nina Silva, Carey Olsen
Two experienced stockbrokers have joined Canaccord’s Guernsey team.
Carey Olsen associate, Nina Silva, has been admitted as an advocate of the Royal Court of Guernsey and called to the Guernsey Bar.
Both Lloyd and Rod have extensive experience in wealth management and stockbroking. In their new roles, They will provide advisory and dealing services across global markets to the firm’s institutional, intermediary and high net worth private clients.
Based in the firm’s trusts and private wealth group, Nina deals with all aspects of fiduciary law, advising high net worth clients and trustees on the establishment and administration of offshore trusts.
Andy Finch, head of wealth management in Guernsey. ‘Lloyd and Rod bring a range of experience which makes them a welcome addition to our wealth management operations in Guernsey. As we continue to build our business, both locally and internationally, we are pleased to attract established and reputable professionals to join our team.’
Carey Olsen partner and head of the trusts and private wealth group, Russell Clark, said: ‘Carey Olsen places great importance on the continued training and development of its staff, and Nina is the twenty-fifth lawyer that we have supported through to the Guernsey Bar in the last ten years. We are delighted that our clients are able to benefit from her insight and invaluable advice.’
Elaine Connor, EY
Ian Price, Saffery Champness
Kin Tang, Clarus Risk
Elaine has been appointed as a senior manager in EY’s tax team.
Ian Price has been appointed senior funds manager
With over 25 years’ tax compliance and advisory experience, she specialises in the UK taxation of offshore trust and company structures as well as the taxation of UK resident and non-UK domiciled individuals.
With more than 18 years' experience in the offshore finance industry working within the fund management sector, in his new role Ian will head up the team responsible for valuations and share registration on large and complex open ended funds.
Kin has been appointed senior software developer for Clarus Risk, a locally owned financial technology company.
Elaine will take a key role in EY’s trust a nd private client team, managing UK tax compliance and advising trust and corporate service providers. Wendy Martin tax partner said: ‘We are delighted to welcome Elaine to our team. She brings a significant level of international tax expertise and her knowledge of offshore structures and high net-worth individuals will be a real asset.’
Ian Powell, managing director of fund services at Saffery Champness, said: ‘Ian has brought invaluable expertise to his new role and to the business as a whole. We are continuing to grow and attract new business. I have no doubt that Ian will make a significant contribution to the firm.”
Kin previously worked for an actuarial practice where he managed web-based services, and has extensive experience in objected oriented programming and relational databases. In his new role Kin will be responsible for oversight of the firm’s technology as well as for designing and implementing key technology initiatives. Managing director, Max Hilton said: ‘I am delighted to welcome Kin to our team. His expertise and knowledge will be greatly appreciated by our clients as well as our team and partners. Financial technology is at the core of our business and client solution.’
Meet the team Left to right Jenny Melissa Nadine Rebecca
Liga Anna Becky Patrick
email team@situations.gg or call us on 710639
C O N S T R UC TION
The concrete block – a Guernsey perspective Ronez’s Steve Roussel gives a behind the scenes insight into the creation of an every-day building material. Most of us take our built environment for granted, but have you ever wondered where the materials used to build our homes, offices and infrastructure, come from? Take for example the humble concrete block – an essential building product, but often covered up behind insulation, plaster, or cladding. In 2015 however, over 1.5 million blocks were manufactured right here in Guernsey by Ronez, at its Monmains production facility in St Sampsons. As Ronez has been manufacturing concrete blocks at its site since 1961, who better to provide a brief explanation as to how these products come to feature in all of our island's buildings? The constituent parts of our standard blocks are twofold. Firstly, various grades of crushed Guernsey stone, usually in three different sizes including granite sand, are required. Secondly, cement, water and an ‘admixture’ that aids compaction are added. All of the stone and granite dust required are responsibly extracted from the Ronez Les Vardes quarry. The granite is blasted, crushed, screened into different sizes and then the material for block manufacture is taken by tipper lorry to the block production site at Monmains yard. In a continual process during the day, the product is loaded into a hopper and conveyed to storage bins holding up to 200 tonnes. Here, the product sits high above the manufacturing plant (as a large part of the process is gravity fed) until the operator is ready to make a new batch of concrete blocks. Cement, the most expensive part of the block, arrives in Guernsey via our own ship, the MV Ronez. The cement Ronez uses is one of the highest quality versions around,
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manufactured at a plant near Lagerdorf in the Schleswig-Holstein region of Germany and loaded onto the MV Ronez at the port of Brunsbuttel on the river Elbe. At the busiest times, Ronez imports one boatload or 950 tonnes, per week of this material and the four storage silos visible on the south side of St. Sampson Harbour, hold 2,300 tonnes collectively. Another component of our concrete block is ground granulated blast furnace slag or GGBS, a by-product of steel-making. Its use here as a cement replacement reduces the overall material costs and CO2 embedded in the manufacture of this product. This is again shipped to Guernsey in bulk by the MV Ronez, but from the port of Bremen, Germany. The final ingredient, liquid admixture, is combined with water before being pumped into process and is supplied from a specialist company in Bradford. The mix ratio or recipe In total, Ronez manufactures over 30 concrete block types, each with tailored characteristics for different uses. This requires each type to have a different recipe, which begin with industry standard specifications to guarantee quality, and then enhanced for use with local Guernsey stone and its particular shape, water absorbency and chemical and physical properties. The manufacturing process The ingredients are mixed together in a pan mixer, two tonnes at a time and typically a very dry (or stiff ) mix. The mix is then transported to a holding hopper, eventually feeding block moulds
which are then compressed and vibrated, making between six and 12 blocks depending on the block size. The moulds are then elevated to leave a row of blocks on a wooden board. It’s a process not too dissimilar to making a cake mix, selecting and filling the correctly sized tin, but then emptying the mix out again before it has gone into the oven! The block making process is slightly different to our baking process because each set are conveyed by crane (carrying up to 3.1 tonnes at a time) to a pre-designated stack. Here, our blocks stay, drying for up to three days, before being transported to a stacking system. This crane transports both freshly made blocks and cured blocks simultaneously, in different directions. Dried blocks are then stacked, bound and ready for transport to our stocking area by forklift. The Ronez plant can produce up to 10,000 blocks per day! The testing process Our blocks are tested to ensure that they achieve a pre-designated compressive strength and tight dimensional control. A host of factors are considered including stone shape, water absorption, sand content to name a few. All factors have a bearing on the final compressive strength of each block, hence the need for a strict testing regime to ensure variations in raw products do not lead to changes in the performance of each finished block. And there we have it! Next time you see a humble grey block, think of all the operations, materials and people involved to produce a trustworthy, home grown Guernsey product.
Behind every building, there's a Ronez concrete block Our concrete blocks are essential for building projects on Guernsey. Our intelligent production facility ensures all of the 1.5 million blocks made last year are strong, consistent and durable.
Ronez. Part of the Islands' foundations. For further information call 01481 256426 or visit www.ronez.com
Ronez Blocks '16 130x182AW
C O NS TRUC TION
Home comforts Making small changes for big returns – Tim Guilbert from Property Plus explains how energy saving measures don’t have to cost the earth With lower energy prices and relatively mild winters we can be excused for not paying so much attention when someone mentions energy efficiency. However, rather like trying to plug a hole in a dam when it’s already leaking, the real answer is to change things gradually through planned maintenance and improvement. But then we seem to fall into the trap of dealing with what we can physically see rather than identifying the best solutions, or if you like, the improvements that would show us the best returns. For example a wall, a window or a roof may offer much greater room for improvement than changing an internal door or carpets. The trick is in the balance.
A home performance assessment (HPA) is all about finding that balance, the solutions that suit you, your lifestyle and your budget best, itemising the things to do first and planning for the items that can wait a little longer. A typical HPA starts with a home visit lasting one to one-and-a-half hours, including time to have a discussion with you to understand your needs and wishes; then we take all the available data and prepare an extensive report tailored to your personal circumstances. Your assessor will look at the characteristics of your home, the structure type, the energy sources, the lifestyle you want and expect and factor all these into recommendations and usually some frankly illuminating facts about how much energy
you are wasting. Our clients are regularly surprised about how simple our observations are and how much they can impact the use of their home, saving money, making the home more comfortable and helping to improve their environment. There is a common misconception that anything energy saving means a big up front outlay and a very long payback period, in fact many simple changes can bring about instant results often for little or no outlay. Taking the time to understand your home, the options and the potential results without rushing into the first quick fix solution can allow you to enjoy your home and its potential for many years to come.
Feel the difference. See the savings.
With our home performance assessment most households can make real savings on their energy bills by taking a number of steps. We can ensure that you make the most of your home creating a healthier, snugger and more comfortable living space with minimal energy costs.
Contact us today to find out more. Tel: 01481 244676
or email: info@propertyplus.gg www.propertyplus.gg
E - GAM I N G
game ON
The Bailiwick’s eGaming sector is well placed for the future, and as Richard Digard explains, the regulator's input is key as innovation helps drive growth
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E - GA M I NG
Changes in the UK to the way it regulates eGaming – introducing a ‘point of consumption’ regime on all remote gambling firms supplying the British market – was identified as potentially the biggest threat to the Bailiwick’s own online sector. Richard Digard looks at what happened next. When the Alderney Gambling Control Commission (AGCC) was established 16 years ago, it was with a view to bringing much-needed regulation to the then fledgling on-line gaming sector and establishing a Bailiwick presence in a rapidly expanding market. Since then, ‘internet gambling’ has changed out of all recognition into eGaming and that pace of evolution is set to continue as technology improves the immersive experience of taking part and innovation greatly increases the types of games on offer. Typically these include poker, casinos, sports betting and bingo but with many variants developing and offering differing degrees of player involvement, often based on a common, licensed software platform. As the industry develops – estimates put the global value this year at over £30 billion – so too have government attitudes towards it. In the US, for example, only three states, Nevada, Delaware and New Jersey, have legalised online gambling while elsewhere other more supportive jurisdictions have looked to introduce their own regulation, effectively in opposition to that provided by offshore authorities like Alderney.
fragment the market and increase the costs of doing business. An example of this is point of consumption regulation in the United Kingdom. ‘While Alderney accepts the UK’s right to make these changes, and for that reason did not oppose them, we have made clear that they are bound to have an impact on the commission. ‘However, we have decided to exclude revenue subject to taxation elsewhere from being used to calculate licence fees, and this benefits those licensees wishing to maintain operations in the Bailiwick. Alderney and Guernsey continue to offer eGambling licensees a cost-effective place in which to establish and do business,’ he said. Robin Le Prevost, until recently Alderney’s director of eCommerce before starting his own consultancy, puts it more directly. ‘Make no mistake, the UK’s licensing requirements represent the biggest threat Alderney has ever had to face.’
AGCC chairman Lord Faulkner puts it this way:
The reason is that being regulated by the UK – which largely adopted Alderney’s regulatory approach as its own – calls into question the value and cost of being licensed by the Bailiwick.
‘Jurisdictions continue to establish licensing regimes which have the potential to
‘At the time, we had no idea how many licensees would be left but we expected
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to be facing a substantial drop in licence fee income.’ Confronted with that, however, he and the commission redesigned its entire fee structure with a view to remaining competitive and at the same time making the Alderney regime more attractive for new entrants to market. The AGCC has yet to release updated figures but Robin is very hopeful that the island will at least have maintained its fee income - which totalled £4.6 million in 2014 - while other regulators, like the Isle of Man and Malta, have seen sharp falls in the number of licences they have issued as a result of national licensing schemes. Susan O’Leary, the new Alderney director of eCommerce, said that the cost of B2C and B2B licences for start-up and new operators moving to the jurisdiction had been reduced from £35,000 to £17,500 for the first 12 months. Such changes and other innovation means that developers wanting to become platform providers, with all the benefits that brings in terms of swifter and cheaper integration costs, can now do so at a substantially lower cost. ‘This, in conjunction with the recently approved Cloud technology, provides developers and start-ups with a highly
E - GAM ING
attractive environment from which to base their business,’ she said. The rise in national regulation is helping to level the playing field for all operators with a qualitative approach being taken to regulation rather than the geographical location being important. As a result of these changes, Susan said Alderney had a clear strategy for its future role – building relationships that help licensees develop their business. ‘Our team of hugely experienced regulators has an innate understanding of the risks to players and the requirements of operators and our unrivalled reputation among authorities around the world enables licensees based here to operate legally within different regulated markets.’ Alderney has more online regulatory agreements in place than any other jurisdiction in the world, with many more in train, and that should reap significant benefits as the industry seeks ways to pool player liquidity and introduce other features such as cross-border jackpots. However, the main thrust of Alderney’s eGambling industry revolves around platform operators who provide services to either their own B2C businesses or to third parties. ‘During the past four years this activity has driven the growth in Alderney and we host most of the major operators and service providers from Europe and the UK as well as US operators looking to service their international clients,’ she said. As well as responding to external events, the commission has also had changes of its own, with Jorn Starck taking over as executive director from the highly regarded André Wilsenach, who now heads the new International Centre for Gaming Regulation (ICGR) at the University of Nevada in Las Vegas after 14 years with the commission. ‘Obviously I am very keen to ensure that there is stability and continuity so I do not want to change too much; my personal style is probably more analytical and more focused on the legislative and regulatory environment,’ said Mr Starck, adding that
regulatory changes are starting to impact on the operators in the industry quite significantly. ‘Offshore jurisdictions will always have their role to play but there is also a need to recognise that the operators need different solutions for their products and services. ‘There are still a large number of jurisdictions that haven’t implemented their own online gambling legislation. With our experience we are very confident that Alderney can also contribute to the development of the industry in those jurisdictions across the world: Eastern Europe, the diverse Asian markets and South America.’ The quality of Alderney’s regulation was also recognised by Moneyval, the Committee of Experts on the Evaluation of Anti-Money Laundering Measures and the Financing of Terrorism, which had hardly any recommendations to make about how its regime could be improved. Alderney’s pragmatic and open-minded approach to regulation extends to technology and this was underlined by teleco JT’s cloud platform becoming the first of its kind in the world to receive regulator (AGCC) approval. Robin Le Prevost, who was closely involved with the project, described it as a seminal moment for Alderney and JT. ‘While there may be cloud technology deployed in a few other jurisdictions, none have been certified to specific gambling regulations. Cloud has enormous potential to deliver cost-effective solutions to gambling operators, but there were specific challenges in ensuring that the data and functionality are secure and free from external threats. ‘The AGCC worked closely with JT to bring about this innovation and I have no doubt this will deliver extraordinary capability and commercial benefit to licensees while maintaining the integrity and reputation of the jurisdiction.’ JT invested more than £40 million in its CI-based data centre facilities and off-island fibre connectivity and invested heavily in getting its first mover advantage. Through its membership of Dimension Data’s One Cloud
Alliance, JT had already proved its capability to deliver a highly scalable, pan-island global cloud service through their access to the technical capabilities of Dimension Data’s Global Cloud Exchange. To gain regulator approval, JT’s team worked closely with the commission over a number of months to navigate the rigorous process to reach cloud approval. That effort, which was far more onerous than anticipated, has paid off with JT ‘on-boarding’ one new e-Gaming customer a month last year and it now has 14. Stafford Hunt, head of commercial development at JT, said the process to approval required a significant contribution from its experts, some investment at a local level and relied heavily upon close collaboration between JT, the AGCC and independent third-party security firm, NMi. JT’s Glyn Harris leads the global eGaming team and explained how JT is now working on and investing in a ‘game content-as-aservice’ product which will deliver a casino portfolio to new start-ups, allowing for cost effective entry into the market. This is particularly important for Alderney as it evolves in a changing marketplace and one in which mergers and acquisitions in particular are affecting regulators as operators consolidate to gain scale, reducing the number of individual licence holders. ‘Alderney has been remarkably resilient,’ said Robin, who now heads Le Prevost Consultancy, ‘but we are in for a sustained period of slower growth as even UK high street names become too small to survive on their own. That will have an impact, but what it is remains to be seen.’ Innovation and growth in areas like South America, Africa, India and Asia provide massive opportunities but also specific problems for regulators. While there may be flexibility for country-specific attitudes to risk, there are also minimum standards when it comes to things like crime, anti-money laundering and fairness and honesty. Nevertheless, the eGaming sector is worth an estimated £50 million to the Bailiwick, directly employs around 300 people and
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E - GAM I N G
also uses other services and businesses in the islands. As the sector matures, JT this year is continuing to promote its cloud capability and hybrid hosting; meaning the provision of blended telco, data centre and security to provide cost effective entry to the market. It is also developing an eGaming ecosystem with several of its customers also doing business with each other and it is this sort of development that Robin believes will stand the sector in good stead. The collaborative approach is one reason why Team Alderney has been created with Sure International, C5 Alliance Group, JT Group and the Long Port Group providing hosting, telecommunications and technical expertise and Carey Olsen and the Fort Group offering legal, fiduciary, relocation and consultancy services under the ‘team’ banner. That ecosystem is one of the reasons why the Bailiwick is the largest supplier in the world of wholesale casino and bingo games and its B2B presence is very strong. Something like 300 operators are supplied via Guernsey data centres and, by being regulated in Alderney, they have access to what Susan describes as the largest technical infrastructure in the offshore world, with multiple data centres offering virtually unrestricted capacity, with the highest levels of performance, resilience and security. With more than £400 million of further investment in the pipeline to build further facilities, provide green power from carbon-free sources and additional telecommunication networks, she said that Alderney and Guernsey intended to stretch their existing lead in this field during the months ahead. Why choose Alderney? For online operator Genting, the choice of Alderney was obvious. Its product range includes live online casino, casino games, sports betting and poker, available via web, mobile and tablet devices, and reputation and brand were important to it.
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‘It was essential, when choosing a jurisdiction, that we are licensed by a regulator of the highest standards. AGCC is arguably one of the world’s most prestigious regulators,’ said Emma Greathead, Genting’s head of finance.
It also has a B2B platform in Guernsey and is looking to expand into different markets and new games. ‘There is plenty going on and it is an exciting time for us,’ said Mr Munro, who added that Alderney and Guernsey were excellent places from which to do business.
‘In addition to this, the Channel Islands are close to the UK, with excellent transport links to most major UK cities. Operational infrastructure was also key, and the islands had a robust telecommunications network, alongside top quality commercial space.
Regulatory innovation for Asia
‘There were multiple service providers to choose from when it came to hosting and system managed services. We found those providers really knew what they were doing with regards to online gaming, and that support is business critical,’ she said. Bear Group, part of Gaming Realms plc, has recently moved into new offices in Guernsey and is a real-money gambling company which owns and operates a number of gambling products powered by its proprietary gambling platform. It says being based and regulated in the Bailiwick makes it ideally positioned to take the group’s gambling products both to the UK and other regulated markets. Director of operations Paul Munro says it is very different from archetypal betting and casino operations. ‘We have a next generation, mobile device philosophy. We developed our own platform and software so we are unique in that we develop games, plus we market and retain our own site. Most big brands feel comfortable with what they already have and do not want to take on the added pressure and resource required to develop their own platform games,’ he said. ‘It takes time and effort to develop these products and businesses generally want to get to market as quickly as they can so they outsource this to third parties. We believe that this gives us an advantage as our games are bespoke, unique and very different to many used by a number of different companies. It means we have to be innovative and think outside the box, but that is a good thing.’
As it works to remain relevant and competitive in a fast-changing global market, the Alderney Gambling Control Commission has launched a new ‘product’ for Asia. Its agency model, which is already being used by major eGaming operators, was developed to provide robust and compliant, international-standard regulation in the Far East while recognising that the Western approach was not appropriate. The reason for that is many Asian countries do not have the same credit and payment card systems that can be found in the West. In addition, in a typical Far Eastern extended social structure, bets on popular sporting events may be placed by one person on behalf of all the others, and credit may also be extended by ‘agents’ to linked sub-accounts, where individuals can place their own bets. ‘This is a cultural issue that is fraught with challenges for the gaming companies who wish to operate, and be seen to operate to the highest regulatory standards,’ says the AGCC. As a result, it embarked on a wide-ranging review of the market, regulatory and market requirements and came up with its agency model, which meets AML/CFT standards and is fully FATF compliant. ‘The AGCC understands operators’ businesses and in that process we have helped many operators who started small but have grown to be large, successful operators who have moved on to target customers in other jurisdictions,’ it said.
TRUSTS
What price an image? It may seem like something intangible, but for anyone with a public profile, image is an asset which can be well worth protecting. Elaine Gray pictured and Fay Warrilow from Carey Olsen explain.
For sports personalities and celebrities, endorsement of products and services by means of their image can be of huge value. And Guernsey has something unique to offer in terms of protection of these images and personas. We'll return to that shortly - first, it's worth thinking about what a public 'image' actually is and how people have sought to protect it in the past. It might be thought that fascination with celebrities and their image is a wholly modern phenomenon, but in fact it has been around since Victorian times. In 1849 Prince Albert, most definitely a 'celebrity' of his day, succeeded in obtaining an injunction in the English courts preventing printer William Strange from publishing private family portraits and drawings without his consent. A common law principle which Prince Albert used to win his case, breach of confidence, was used 145 years later by Naomi Campbell to sue the Daily Mirror (through its parent company, Mirror Group Newspapers) when it published a photograph of the model leaving a Narcotics Anonymous meeting. The case went all the way up to the House of Lords, at which point the Mirror lost and had to pay damages. However, even where an image is used in a positive way that use may still infringe the celebrity's rights. Topshop was recently ordered to pay Rihanna damages for the unauthorised use of her image on t-shirts. Rihanna sued in 'passing off', which allowed the English courts to find that she had certain common law rights over aspects of her image in the nature of an unregistered trade mark. This belonged to her (and not Topshop)
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and damages, albeit of a very limited amount in relative terms, were awarded. The case helped to show the inadequacies of passing off as a means to protect images. There are many cases of celebrities being unsuccessful in attempts to protect their image because the existing legal framework simply isn't geared up to protect images from unfair commercial exploitation. Thus the Spice Girls found themselves on the losing side when they claimed damages in misrepresentation and breach of contract against scooter manufacturers Aprilia in 2002. Aprilia had displayed the band's images on their scooters without their permission.
The registrations include personalities from Guernsey and wider afield. As an example, at Carey Olsen we recently registered the image of Nik Kalethes, a high profile Greek-American basketball player. Around the world, people and organisations with a public profile are increasingly recognising the benefit of registering an image in Guernsey. The benefits include direct protection of the image rights themselves, but also the opportunity to take advantage of a secure, stable environment for the management of those rights, including licensing and assigning them to other parties.
The Spice Girls lost. What these examples show is that there is relatively limited protection for famous people over their images in the UK and indeed further afield. In a nutshell, there is no dedicated protection for images, so anyone seeking to enforce their rights has to rely on cobbling together possible remedies from the existing (and inadequate) law. At least, that used to be the case, but in 2012 Guernsey took the step of creating a statutory regime to create a system of registration to protect images, becoming the very first jurisdiction in the world to do so. The Image Rights (Bailiwick of Guernsey) Ordinance, 2012 created an Image Rights Register, enabling a personality to register that personality and any images associated with it. Since then, we've seen a steady stream of images being registered from a wide range of public persons, ranging from politicians, musicians, business people and a good number of sports personalities.
And that's not all - the registration of a Guernsey image right could help to support the other intellectual property (IP) rights which celebrities will often seek to register such as trade marks and design rights. Registering a collection of associated IP rights will often lend support to each of the individual rights. If nothing else, it will provide important collateral evidence of the intent of the personality to protect their image. Under the Guernsey regime, images must be 'distinctive' to be registrable, but don't think that only an actual, visual image can be registered. An image includes much, much more and is essentially anything which identifies a person. An image can be a person's name, voice, signature, photograph, slogan, gesture, character or likeness anything which identifies that person uniquely. And uniqueness should be celebrated. Or, in the immortal words of Andre Agassi, 'Image is everything'.
PROPERT Y
&CO At Carey Olsen we offer our clients access to an established team of commercial and residential property experts in the Channel Islands that is recognised as the best in its class.
You may be seeking advice on a commercial real estate or a development project. Perhaps you are buying, selling or developing your home. Whatever the property scenario, our legal team will help you to navigate the process simply and clearly. The only firm to be ranked in tier 1 for property in Guernsey and Jersey
Offshore law specialists B R I T I S H V I RG I N I S L A N D S C AY M A N I S L A N D S GUERNSEY JERSEY
W W W.C A R E YO L S E N .C O M
For peace of mind from conception to completion, contact: Jason Morgan – 01481 741563 jason.morgan@careyolsen.com Davey Le Marquand – 01481 732009 davey.lemarquand@careyolsen.com
T RU S T S
Take cover Property and jewellery often form significant parts of a trust portfolio and are subject to market pressures that affect their value. Ian Stewart from Rossborough Insurance, looks at how under or over-valuing them can cause significant issues for a trustee. Making sure large and valuable assets are adequately insured is vital, yet many trustees are not taking the appropriate measures to guarantee that an asset’s true worth is accurately reflected in the insurance policy.
on a recommended three to five-year basis, to reflect fluctuations in the marketplace and to avoid pitfalls that will potentially devalue a trust portfolio. Insurance brokers can often assist in obtaining a cost-effective valuation solution.
Property Estates risk significant financial loss if properties are under valued and trustees could be held accountable.
Jewellery Experts believe the need for accurate jewellery valuations is greater than ever. Trust advisors must consider that, in the event of a lost item of jewellery or watch, the insurance value on a policy must be accurate. Arranging a professional valuation of items every three to five years will help to prevent the owners from losing value. This valuation will take into account any special features that the item has, for example its carat, purity, grading and if it is from a particular jewellery house.
A detailed property valuation should always be obtained. This valuation would be different to the one employed for standard open market sales. It would consider improvements that may have increased the rebuild value of the property so that, in any event of damage, the property can be reinstated to its true value and original state. One of the most common discrepancies in insurance valuations is between the market value of the property and the reinstatement cost. Reinstatement must encompass site clearance, architect and surveyor fees and the inflationary costs during the insurance period and rebuild. Failure to insure a property on the correct basis could have serious repercussions for the trustee. It may reduce claim settlements, meaning that funds will not be available immediately to allow properties to be reinstated. In some circumstances, this can result in uninsured loss of rental income. Ultimately, a trustee does not want to be exposed for the failure in its duty to insure a property on the correct basis. Therefore, while the cost of insurance is an important consideration, it should not be the primary focus. A rebuilding valuation should be established
A valuation is an estimate based on the professional valuer’s knowledge and expertise. The valuer will research current market trends and recent sales results in order to form a comparable. As a valuation is often an expression of an opinion as to how much an item is worth, occasionally there may be a difference of opinion from one valuation to another. But all are legitimate as long as it is transparent as to how the valuation was reached. Fine art Valuations for fine art may be carried out for a number of different purposes and the monetary value credited to the item varies according to the type of valuation provided: Auction estimate valuation These offer an estimate of the fair market value for an item. Usually the valuer would provide a low and high estimate of the item’s value and this would reflect the price that
might be achieved if the item were placed in an appropriate auction. The low estimate normally equates to a reserve price or minimum selling price. These valuations should be reviewed every three to five years. Probate valuation These are carried out to ascertain the monetary value of the asset at the time of a person’s death and should reflect the midpoint of the low and high auction estimate. Insurance valuation Insurance valuations reflect an opinion of retail replacement values. This would be the price that would be paid for the item if purchased from a gallery or art dealer. These are usually the highest valuations and as a general rule are based on double low auction estimates, or more, and will include an allowance for transport, cleaning, reframing or any other associated fees as well as an inflation barrier. These valuations should be reviewed every five years or so. Asset valuation ‘cost price’ This is the original purchase price, which can be used as a basis of valuation with reference to purchase receipts. Naturally, over time, this cost price might be low against a rising market, but allows the client to protect their initial investment. Conclusion It is already the trustee’s duty to ensure assets are protected and insured adequately. Arranging basic insurance may not go far enough to discharge that duty. Trustees should seek professional advice to ensure that the insurance policy is appropriate and that the insured values are adequate in the event of a claim.
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TRUSTS
Trustees: banking on the value of partnerships As the financial landscape becomes increasingly complex, Lisa Norman of Investec Bank (Channel Islands) Ltd says it is essential for trustees to partner with banks and, just as importantly, for bankers to equip themselves with the right knowledge and people to add value to the business relationship. With the constant introduction of new tax rules and the challenges of understanding and entering new jurisdictions, many of which are emerging territories, trustees have to manage more risks than ever as they seek out new business opportunities. Coupled with this is the increasing complication of being able to ‘bank’ new clients. The trust world continues to evolve and on-going change is the norm. With these challenges comes a greater need for the trust and banking sector to work closer together and for specialist bankers to acquire knowledge to support their clients. At Investec Bank (Channel Islands) Ltd we are seeing increased trends towards new business flows from Asia, Latin America, Eastern Europe, the Middle East and Africa. Trust companies are looking for partners who understand their business strategies for these jurisdictions as well as the potential risks associated with the countries from which new trade flows are being sourced, coupled with an ability to mitigate those risks if benefits and commerciality are to be equally realised. We recognise that it is fundamental to our business to ensure we are on the front foot with understanding the “where’s and what’s” of our clients’ strategies including how they operate, and then educating ourselves on both the types of business and jurisdictions where our clients are seeking new
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opportunities. In particular it is essential to add value and insights into the client’s own research as part of their business planning process and also to ensure our own people have the skills and resources necessary to deliver support where it is really needed. Understanding these new business seams is not the only challenge that is taxing Guernsey’s trust sector; the pace of change in the regulatory environment over recent years has been phenomenal. Guernsey, Jersey and the Isle of Man are, understandably, all seeking a “level playing field” to ensure our jurisdictions remain competitive globally, and we believe that the quality tax neutral jurisdictions really are setting the benchmark. That has been recognised by the international Monetary Fund, which has complimented the Crown Dependencies on meeting international standards on anti-money laundering and success in complying with Financial Action Task Force.
business resources. Increasingly our professional trustee clients are looking for a limited number of partners that can provide solutions across their banking and wealth requirements in one core relationship. Always understanding the trustee responsibilities in choice of banker, we recognise that it is critical for us to listen to our clients, adapt as they do and offer excellence in all capabilities to develop our partnership banking with an aspiration to be their core service provider.
This level of endorsement should be viewed as a positive message in our ability to attract new business flows to the islands, but we appreciate the additional resourcing requirements on all our clients and our own business in relation to these changes. In particular, the interpretation of the new rules has been challenging for us all, but at Investec we aim to overcome this by working with our clients to share information and guidance where possible.
Often the undervalued world of banking is seen as a commodity service, supported by call centres where the ability to deliver the human factor is a distant memory of the good old days. Delivering service excellence is a given but on its own is no longer enough to put you at the top of the leader board: clients expect bankers to understand their business strategies, help consider risk and commerciality, and provide thought and guidance to ensure the islands remain competitive for new business.
With this added complexity comes a need to rationalise the demands on the client's
Specialist knowledge is essential, of course, in adding value and guidance in banking and wealth management solutions, in particular in the more technical areas such as foreign exchange and lending. That is why at Investec our priority remains the recruitment, training and retention of a quality team that will set us apart from our peers.
B U S I N ES S IN THE C OMMUN IT Y
AFM refurbishes La Vallette changing rooms
Rossborough donates £1,404 to GROW 18 charities to be supported by Saffery Rotary Walk
Butterfield sponsors runner Lee Merrien
Trust Corporation sponsors Get Fit Guernsey
Sure Community Foundation hits £100,000
Ogier raises £388 in the Autism 365 challenge
B U S I N ES S IN THE C OMMUN IT Y
The A team (OS)
There is no doubt that when large companies are willing to invest some of their time and effort, they can achieve some fantastic things through corporate social responsibility. However, a tight-knit team of 10 at one of Guernsey’s recruitment agencies appeared on the Guernsey Community Awards shortlist last year for a second time, and they continue to set a superb example of how a smaller business can make a huge difference.
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B U S IN E S S IN T H E COM M U NIT Y
‘As a company we have always had a good CSR philosophy that has encompassed a lot of different things, big and small,’ explained Belinda Windsor from OSA Recruitment, who takes responsibility of the company’s community efforts alongside her role as a recruitment manager. ‘In my opinion, it is an excellent way of showing all stakeholders that you are looking outwards and around you, and it also encourages kindness, helpfulness and teamwork among your workforce. Giving back to the community also helps a company to hold a strong profile within the market, which is important in a place like Guernsey. ‘We are only a small company of 10 people, but we have managed to achieve a lot for our community, and that feels good!’ Belinda and her colleagues run the OSA Pop Up Shop in Smith Street, which hosts local charities, organisations and small businesses, typically for a week at a time. They have been able to help over 100 residents since 2012, and the shop is now booked up for over half of 2016 already as Belinda explained: ‘All who use the shop can do so free of charge, but they need to either raise awareness or donate a percentage of their sales to a community cause or charity. We give them as much of the media support and awareness as possible, through local media as well as our own online channels.’
Although juggling daily work and Pop Up Shop duties can be a tough task, Belinda relishes the challenge: ‘Managing the CSR for OSA Recruitment is something I really enjoy - it uses a variety of skills including creativity and organisation, and I love seeing the rewards. The people I meet through the OSA Pop Up Shop are nothing but appreciative, inspirational and interesting. It is a busy role on top of my daily work, but it’s definitely worth it.’
We are only a small company of 10 people, but we have managed to achieve a lot for our community, and that feels good!
using the shop over the past two years. The GCFE offers a wide range of courses and learning options to many people, and as a recruitment agency we know how important it is to study and enjoy learning, so this really is a valued partnership for us.’ As the Pop Up Shop enters its fourth year, Belinda’s enthusiasm for helping the community shows no signs of fading. She has the following words of advice for those looking to take on more CSR: ‘Keep it at a level that you can manage and enjoy. If we all do something small, then it can make a big difference for someone somewhere, maybe even ourselves one day! ‘Think of what you are looking to achieve for your community and company, involve your team and watch the benefits build over time.’ To find out more about the OSA Pop Up shop, visit: www.osa.gg
During February, the Pop Up Shop hosted the Guernsey College of Further Education, which took up a two-week slot for their students to showcase their hard work. For the first week, enterprise students promoted a range of Valentine’s gifts, before the art and design students transformed the shop into their own mini art gallery. ‘We were delighted to have the college back. We have had great success with the students
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H O S P I TALI TY & TOUR ISM
Bailiwick Ambassador Scheme Guernsey’s cruise ship ‘meeters and greeters’ are some of the latest local tourism staff to complete the training under the Bailiwick Ambassador Scheme. The training programme was launched last year with the objective of ensuring a high standard of customer service and island knowledge amongst all visitor-facing individuals. Following the success of the initial phase, the scheme is now expanding and, in addition to hotel staff with whom island visitors come into regular contact, additional sectors within the island’s tourism industry have completed the programme, including taxi drivers and those who form the welcome team to all cruise boat visitors in St Peter Port.
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Chamber’s tourism and hospitality sub-group head, Luke Wheadon, has been involved with the scheme since its inception. He is keen that anyone working within the industry who has a visitor-facing role should take part.
‘It’s fantastic that the scheme is broadening out beyond the hotel sector. Anyone who is in contact with visitors as part of their day-to-day job should get involved.’ The Bailiwick Ambassador Scheme is endorsed and fully supported by VisitGuernsey. Director of marketing and tourism, Mike Hopkins, said he was delighted that more industry members were taking up
the opportunity to receive the training. ‘It’s very important that Guernsey makes a great first impression to all its visitors. ‘Delivering an exceptional visitor experience’, is one of the Guernsey Tourism Strategy’s five key strategic aims. The Bailiwick Ambassador Scheme is an important initiative which was launched to help ensure all visitors have the best possible time when they are here, that they tell their friends and family about their wonderful experience, and to help ensure they return for a longer stay.’ The course is split into sections, including ‘classroom-based’ training as well as visits to key places of interest – the latter being of particular importance to non-local seasonal staff. The course ensures a full and thorough understanding of the islands and what they can offer, as well as highlighting the importance of delivering first class service. Conducted by local accredited tour guides and customer service trainers, the aim of the scheme is to give all visitors to Guernsey the best possible experience, whether they come for one week or one day.
Further information can be obtained by contacting Julie Todd at: julie@collaboratecommunications.com
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‘Ten out of ten’ ‘Food was very good, especially for the money.’ ‘Unbelievable views and fantastic food and service.’
‘Excellent food, ambiance and service.’ ‘10 out of 10 for food and service.’ ‘Guernsey’s finest.’
Foodie Heaven New menu highlights
Quinoa, Fennel, Squash and Orange Salad with Toasted Pine Nuts and Pomegranate Local White Chancre Crab Salad with Lemon Puree, Apple, Coriander and Chicory Seared Pigeon Breast, Parsley Root and Roquefort Risotto, Pickled Blackberries Beef Carpaccio with Shitake Mushrooms,
As one of the newer venues in the island’s hospitality industry, Randalls-owned La Reunion Restaurant has a unique perspective on Guernsey’s offering for those in search of delicious food. The restaurant has an ever-increasing band of loyal diners and its appeal to visitors and locals continues to grow impressively. Demand for private hire for weddings, christenings, landmark birthdays and corporate events is particularly strong. La Reunion attributes its popularity to a combination of the amazing location, coupled with using superb local ingredients whenever possible and regularly refreshing menus so that diners can always find something different and delicious to suit their tastes. The restaurant was designed to be flexible and that allows it to be attractively laid up for anything from an intimate private dinner for six, to a three-course seated meal with live music for 86. The team is highly aware of the growing need locally and further afield to provide settings and food which have been designed specifically for each client. La Reunion has been praised equally by locals and visitors alike.
Tarragon Mayonnaise, Chestnuts and Rocket Fillet of Local Turbot, Pine Nut and Herb Crust, Samphire, Cauliflower and Sea Purslane Guinea Fowl with Boudin Blanc, White Onion Puree, Savoy Cabbage and Chantenay Carrots Ricotta Gnocchi with Spinach, Slow Roasted Tomatoes, Crispy Sage and Grated Parmesan Chateaubriand for 2 served with Mushroom and Shallot Jus, Hand Cut Chips or French Fries, Crispy Onion Rings & Roasted Vegetables
La Reunion Restaurant, situated above The Rockmount at Cobo, has amazing bay views and offers competitively-priced dining and events, with menus from just £12.50. Wedding and party packages including drinks and food for 86 people start at just £45 and there are reduced rates for mid week and off-season. There is also ample parking. Call 255600 or email dine@lareunion.gg
H O S P I TA L ITY & TOUR ISM
Herm began 2016 with a welcome boost in publicity when, together with Jethou and The Humps (a collection of sandbanks off Herm’s north-east corner), the island was designated a ‘Ramsar site’ under The Convention on Wetlands. This accolade was welcomed by Herm’s CEO, Jonathan Watson and by the island’s small community 58
H OS PITAL IT Y & T OU RISM
‘We are fortunate to have a real treasure trove of wildlife and flora and to be recognised at an international level in this way is great news for the island,’ he said. When Contact spoke to him, Jonathan was busy preparing for the 2016 season, with the island opening in time for Easter and the first of its events taking place in April. ‘We have a full calendar of events and festivals. Wine tastings in April and September; real ale and cider festivals in June and September; and other regulars like our gourmet weekends. These are always popular and a great way of encouraging people to stay a few days in Herm and experience the island to its full.’ Whilst part of Herm’s charm is the fact that it hardly changes from year-to-year, Jonathan manages a rolling programme of re-investment as he explained: ‘This winter the Ship Inn has been completely refurbished – the whole place has been ripped out and re-fitted. For me it’s one of Herm’s hidden gems and is constantly busy serving breakfast, lunch
and dinner throughout the season. We have also renovated the upper floor of Belvoir Cottage (Upper Belvoir) which is located five minutes from Belvoir Bay; and the shower/toilet facilities on the campsite have been upgraded.’ Much of Jonathan’s time is taken up with recruitment and training – particularly in the first few months of the year. ‘The recruitment process begins in January and runs through until around June. We are lucky that we have a number of staff who return to us each year. This helps from a continuity point of view and also they can support the training process and help new staff get used to island life.’ Overall Jonathan is upbeat about the coming season. ‘We are anticipating a good year with regard to staying visitors – whether that’s in the hotel, cottages or on the campsite. We are also seeing a growth in popularity for corporate events. Herm is perfect for things such as off-site meetings or team-building days. ‘The leisure day trip
A ‘Ramsar site’ gives international recognition of the special environmental, cultural and heritage characteristics of a particular area. In particular, designation lays the foundation to develop a management plan, in full consultation with those who manage, live and use the area, to ensure the conservation of key species and habitats. Ramsar designation has as its core principles the wise and
market is less easily predictable as it is massively influenced by the weather as you would expect.’ There is good news for evening diners from Guernsey this year. ‘For the last six years or so, a minimum number of people was required to guarantee the evening boat sailing. This meant that someone might call us to make a booking for dinner and we were unable to confirm the reservation until that number had been reached. This was a little frustrating and not the level of customer service that we like to deliver. This year, I am delighted to say that we have guaranteed sailings every Thursday, Friday and Saturday evening from 19 May until 19 September irrespective of the number of people booked. ‘We are very proud of the high quality cuisine offering on the island. The White House Conservatory Restaurant (under chef Karl Ginnever) has maintained its Two AA Rosette status for over two years and this improved transport service will hopefully mean even more people can enjoy it.’
sustainable use of the resources of a given site through the development and implementation of the management plan. The Bailiwick of Guernsey already has three Ramsar sites: Lihou Island and the surrounding area, including L'Eree headland, in Guernsey; the Gouliot Caves in Sark; and Alderney's west coast including the Burhou Islands.
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H O S P I TA L ITY & TOUR ISM
Boulangerie Victor Hugo re-opens its doors Walk along the Longstore in the early hours of the morning and you will be met with that delectable scent of freshly baking bread. A smell that has been absent for the past few months whilst Boulangerie Victor Hugo closed its doors and underwent a complete refurbishment. The kitchens have been entirely upgraded, the café given a new lease of life and the menu a fresh new look. At the end of January, the boulangerie re-opened its doors and welcomed customers old and new. Boulangerie Victor Hugo is owned and managed by businessman Reda Karim, who came to Guernsey in 1986. Reda, a hotelier, always dreamt of opening an authentic French boulangerie and in 2003, whilst visiting a friend in Paris, his dreams started to develop into something a bit more. Taking a stroll along Avenue Victor Hugo in search of a place to buy some cakes for his friend, Reda stumbled across a very pretty boulangerie/patisserie and bought a box of their cakes. After returning to the island, Reda set about turning his dream into reality and shortly afterwards, Boulangerie Victor Hugo opened in the first outlet. 12 years later, Boulangerie Victor Hugo is still as strong as ever, has relocated to larger premises and the passion Reda had all those years ago has not diminished in the slightest. If anything, it’s even stronger, and it’s a passion he shares with the entire boulangerie team - all having been handpicked by Reda himself for their reputation and passion.
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‘We re-opened on 27th January with a new and improved menu, which includes hot and cold dishes, exclusive to the island. Since then, we have seen an amazing number of people, some returning to us and others joining us for the first time – in fact there were several people outside waiting for us to open on our first morning! ‘I’d like to thank everybody for their support, especially my incredibly dedicated team members, who are not only dedicated to the business, but are determined to provide a service that is especially tailored to our customers,’ said Reda. Boulangerie Victor Hugo’s raison d’être is “the quality you deserve” and as you would imagine, it’s not only the staff that are chosen with care, but the products and ingredients too. ‘Our chefs select only the best quality ingredients and work very hard on every product they create. They ensure no additives are included in the production process, which also includes our speciality coffee. Our team is proud of the outcome and that is why our products are second to none; something we hear frequently from our customers.
this preparation. Always keen on maintaining a high level of authenticity in French cuisine, Reda has regularly brought over French chefs in order to inspire and mentor his team and allow them to create new, exciting, yet traditional delicacies from across the Channel. He intends to continue this practice following the recent re-launch and promises there will be lots of exciting additions to the menu, as well as special events which will highlight the great food and special ambiance the team has created. Not only a great place to eat, Boulangerie Victor Hugo also caters for outside events. Whether it’s an office lunch or engagement party, the team will be happy to help you with your special event by developing a menu especially for you or, of course, as per your request. All this and they’ll deliver straight to your door! Throughout the year, Boulangerie Victor Hugo offers: • Speciality teas and coffees • Range of finest French patisserie • Speciality bread • Famous Victor Hugo croissants
‘To retain that feeling of authenticity, we purchase all our raw ingredients, including flour and butter, from France and receive a fresh supply every week.’
• Speciality gâteaux for special occasions such as weddings, birthdays, christenings
One of the speciality products on offer in the boulangerie is a freshly baked bread called Levain - a sourdough type bread that can take several hours to make and tastes delicious with cheese for a savoury lunch or a sweet jam or chocolate spread as a great breakfast. Reda’s teams start work very early they came into work at 3am in order to make
• Outside space for warmer weather
• Bar facility offering wine, beer and cider • Free WiFi • Outside catering and take away menus available Boulangerie Victor Hugo is open Tuesday to Sunday, 8am until 5pm and can be found at the Longstore (between the Co-op and China Red).
Thank you! The quality you deserve
Boulangerie Victor Hugo is celebrating 12 successful years in business. Our success would not be possible without you, so thank you for supporting us. We look forward to being of service to you soon.
Throughout the year, we offer: ❖ Speciality coffees and teas
❖ Range of finest French patisserie
❖ Tailor made menus for your events ❖ Famous Victor Hugo croissants
❖ Speciality gateaux for big occasions ❖ Bar offering wine, beer and cider
❖ Outside and general event catering ❖ Variety of speciality bread
Open Tuesday to Sunday 8am - 5pm Closed on Monday Longstore, St Peter Port, Guernsey
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01481 714714
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bvh@boulangerie.gg
Let our experience guide you
Jeanneau Power up to 47’ and Yachts up to 64’
Sun Yachts, appointed agent for Jeanneau sail and powerboats in the Channel Islands, can provide the expert and personalised service you would expect when purchasing a new boat. Jeanneau is one of the world’s largest boat builders and offers a wide range of sailing yachts and motorboats ideally suited to our island waters.
BRIG Tenders, Sports Boats and Professional RIBS
Brig is the largest selling RIB brand in Europe, now available in the Channel Islands with a dedicated support and service centre. Brig offers quality at an affordable price. New boats are available for spring delivery or RIB shares for low cost, hassle-free boating. Contact the team at Sun Yachts and start planning your voyage!
New Boat Sales | Yacht Brokerage Breakwater House | Salerie Quay | Queen Elizabeth ii Marina After Sales Service T: 01481 713 947 or M: 07911 722 161 or 07781 456 814 Primary Boat Care | Yacht Delivery E: sales@sunyachts.co.uk | W: www.sunyachts.co.uk 315 SUNYACHTS CONTACT AD 2016.indd 1
05/02/2016 08:44
S U N YAC HTS
Simon Hughes and Jon Le Conte established the yacht brokerage, Sun Yachts, in Guernsey just over a year ago. Since its inception the pair, with more than 50 years’ combined experience, have worked with clients throughout the Channel Islands to make the most of the surrounding waters thanks to the company’s Brig RIB share scheme and the exclusive dealerships for sailboats and inboard powerboats from highly prestigious yacht manufacturer, Jeanneau. Simon tells us how the business has grown since its inception and continues to offer innovative solutions for the island’s boating community. The success of the Brig RIB share scheme has been unprecedented. We believe this is down to a recovery in the economy in 2015 and the opportunity individuals now have to travel of their own accord. There can be nothing better than having access to your own RIB, or sharing it with one-to-three likeminded individuals. Perfect for fishing, scuba diving, wake boarding and water skiing, the size and power of Brig RIBs makes them the ideal choice for having fun on the open water around the Channel Islands. We launched the scheme last year and continue to offer Brig RIBs from 5m to 7.8m the most popular model being the Navigator 610 as a trailer launched boat and the Eagle 780 as a luxury RIB. It’s the perfect way to get all the fun of
boating in the islands without incurring the heavier costs of solo ownership. Our clients, who have previously wanted to purchase a RIB, but either feel they wouldn’t use it enough to be worthwhile, or have struggled to get a berth in their own name are now part of the share scheme. Running costs, insurance, mooring fees and a refueling service are all included in the scheme. Also, key to the success of the business is the fact that we are the only Jeanneau dealership in the Channel Islands. We can help our clients source their preferred yacht, to their specifications, from anywhere in the world and have it delivered right to the quay.
built in Germany. A pioneer in the field of water-based electro-mobility, Torqeedo is now arguably the industry’s global market leader. It currently offers 25 electric boat drives ranging from one to 80 horsepower together with a large number of functional and innovative accessories. All the outboards operate at record levels of overall efficiency and their performance in relation to motor weight is unique in power and range for a battery of given supply. Modular in construction, waterproof and watertight, these outboards are environmentally friendly, quiet, non-polluting and quite possibly the easiest to use on the market.
As a commercially endorsed RYA Yachtmaster Ocean, with 250,000 sea miles under my belt and 20 years’ experience as a captain of luxury yachts, I know how important it is that clients are paired with vessels, which best suits their needs and experience. As such, we can provide cost effective solutions for first- time buyers or more exclusive opportunities for experienced sailors seeking their third, fourth or fifth boat.
During our first year not only have we established a Brig RIB share scheme and won the exclusive Channel Islands dealership for Jeanneau, but also participated in boat shows in the Channel Islands and UK. Most recently we attended the prestigious London Boat Show where six sailing yachts were on display at the Jeanneau Stand along with five from the powerboats range. The London Boat Show offered prospective buyers from the Channel Islands the perfect opportunity to view these superb boats at close quarters.
Customer service, through our marine services, has also been crucial. We understand the needs of users and buyers because Jon and I have both travelled around the world in all types of boats for many years. Most recently we became the local distributor for Torqeedo outboards; innovative electric motors designed and Colin Carnachan is a member of Sun Yachts Brig RIB share scheme, he said: ‘The RIB share scheme provides hassle free boat ownership, which is so much easier than previous experiences of owning and looking after my own boats. I enjoy having the use of a brand new high-spec boat without the significant cost of buying
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For anyone looking to create quality leisure time, take a break from the office or entertain clients, could there be any better place than the beautiful coastline of Guernsey?
and maintaining it. I no longer feel that I have to use it because of the money tied up in it and so, now, I only use it when it suits the family and me. I love being able to simply turn up and use it. I don’t need to check it in bad weather, clean or maintain it. I have found all of the owners very flexible and have been able to use it when wanted.’
H OS PITAL IT Y & T OU RI SM
We need your help! Following its success in 2015, the Channel Islands Heritage Festival window display competition is back for another year. Whether you are a retailer or restaurateur, work in an office or run a café, if you have a window space you can get involved. The Channel Islands Heritage Festival runs from 25 March to 10 May and is a celebration of a group of small islands with a big history and this year honours the islands’ timeless relationship with the sea. From Roman wrecks to famous seafarers, tales of privateering and shipbuilding to great shipwrecks, our maritime heritage spans centuries. 2016 also marks the 150th anniversary of Victor Hugo’s novel, The Toilers of the Sea. The 2016 festival features more than 600 events across the islands and VisitGuernsey would love as many businesses to get involved as possible to spread festival fever across the island. For the second consecutive year, VisitGuernsey is working in partnership with Jersey Tourism to stage the pan–island festival, which will showcase the very best of the islands’ unique and amazing histories. In conjunction with Collaborate Communications, VisitGuernsey is hoping shop owners will rise to the challenge and put together fun and colourful displays that will transform both St Peter Port and out of town shopping areas.
There are many ways you can get involved, regardless of whether you sell clothes or souvenirs, coffees or insurance. Adorn your windows with nautical fashion, decorate them with authentic crab pots and fishing nets or really dive in, taking inspiration from the tale of Toilers of the Sea.
Islanders and visitors will be able to vote for their favourite, by post or online, with prizes for both the winning retailer and one lucky voter. Whatever the size of your window, make sure your display is eye-catching and unique. The maritime theme could extend to under the sea or beside the sea, incorporating seashells, sand, underwater life and fishing nets. For a dramatic display, take inspiration from the story of Victor Hugo’s Toilers of the Sea, inspired by the fishermen of Portelet, and include the famous battle with an octopus.
Islanders and visitors will be able to vote for their favourite, by post or online, with prizes for both the winning retailer and one lucky voter. The winning shop will receive a trophy, specially commissioned by local jeweller Becky Rowe, while one voter will win a break across the water to Jersey, which is participating in the window display competition. VisitGuernsey will be supplying all participating retailers with posters to promote the competition and voting slips. 2016 festival events include guided walks and cycle rides, coach and boat tours, family events and fun days, talks and plays, and much, much more. For the first time ever, the public will be able to take in panoramic west coast views from the rooftop of Fort Grey and Guernsey Tapestry will have a special maritime themed festival tapestry that visitors and locals can add a stitch to. For full day to day listings, go to visitchannelislands.com. For more information about how to enter the Channel Islands Heritage Festival window display competition contact: julie@collaboratecommunications.com
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GRUMPY
G R U M P Y OLD (WO)MA N
64
Contact discovered Melissa Campbell’s impatient side. Melissa is this issue’s Grumpy Old (Wo)man
G RU M PY OL D ( WO) M AN
Melissa is as close to the antithesis of grumpy as you will ever find. Having attracted the nickname Pollyanna amongst her friends and colleagues for her tireless positivity and optimistic outlook, even considering featuring her in this column was arguably a non-starter. But even Melissa’s Pollyannaism is challenged occasionally and we found out how. ‘Car drivers who don’t bother to indicate – and it’s astounding how many times I see this. Traffic would flow so much better if people would just indicate which way they are going. So many times I have been sitting waiting to pull out of a junction or onto a roundabout and then realise that there would have been plenty of time had a driver coming towards me bothered to indicate that he was turning off! I realise it would only save seconds of time probably but when you are trying to get to work ‘every
second counts’ as the saying goes. ‘ I have even found myself getting irritated by a friend when I have been sitting in the passenger seat and they haven’t indicated properly – I have had to make huge efforts not to become a back seat driver on occasion. It drives (no pun intended) me up the wall. ‘And apart from anything else it’s pretty dangerous.’ When it comes to queuing – whether in a car or elsewhere, Melissa yearns for a bit of Star Trek magic. ‘I think I am a little impatient by nature. The concept of ‘beaming me up’, so that I could arrive somewhere without all the travel hassle is quite appealing. I could never live anywhere with a significant commute – I don’t know how people do it. Vazon to St Peter Port via Rainbow Nursery is enough for me.’
Melissa balances a nearly full time job as director of Situations Recruitment with looking after her daughter and a busy home life, so it’s unsurprising that time is precious. Which brings us on to her other pet hate – also related to spending unnecessary time in queues. ‘Slow checkouts! Irrespective of whether there is a long queue or not, I can’t bear it when checkout staff seem to be in slow motion mode. It’s not right across the board but sometimes in supermarkets there have been times when checkout staff have needed to change gear – or warp speed. All these small things that waste precious minutes in my day can set me behind schedule.’ Teleporting might be light years away but if anyone does manage to re-invent Mr Scott’s transporter, Melissa will be at the front of the queue.
I think I am a little impatient by nature. The concept of ‘beaming me up’, so that I could arrive somewhere without all the travel hassle is quite appealing.
65
IN DI VI DUA L ME MBE R S Mr Greg Archer gregonhorse@gmail.com
07781 437310
Mr Richard Lawler lawler.richard@gmail.com
078392 45728
Mr Richard Burwood rmburwood@gmail.com
07911 717021
Ms Octavia Lord Octavialord9@gmail.com
07781 161626
Mr David Byers davidbyers@ftml.net
01481 233151
Mr Paul Luxon pluxon@gmail.com
07911 103460
Ms Fionnuala Carvill carvill@hotmail.com
01481 253236
Mr Warren Mauger warren.mauger@spikeproductions.co.uk
01481 748033
Mr Geoff Colclough gccolclough@yahoo.co.uk
01481 239372
Mr Nick McCathie Nick.McCathie@mccathie.gg
01481 266808
Mr Robert Cooney cooney@guernsey.net
01481 256720
Ms Carla McNulty Bauer carlamcnultybauer@cwgsy.net
01481 723276
Mr Peter Cornell peter.cornell@metric-capital.com
07824 504298
Ms Tamara Menteshvili tmhomeoffice@suremail.gg
Mr John Curran johnnypcurran@hotmail.com
07781 125047
Ms Nikki Neal nikki@neal.gg
01481 230826
Mr Peter Daley peter_daley44@hotmail.com
01481 724000
Mr Steve Park stevepark@guernsey.net
01481 247592
Mr Baron Deschauer bdeschauer@gmail.com
07747 813076
Mr Tim Revill tim.revill@budconsulting.com
01481 239207
Mr Rupert Dorey rupertdorey@mac.com
07781 400400
Mr Tim Robins robins@cwgsy.net
01481 256625
Mr Fergus Dunlop dunlop@guernsey.net
07781 117980
Mr Chris Russell chris@tisef.com
01481 714292
Mr Roy Sarre madroy@cwgsy.net
01481 263930
Mr Mark Eban meban@spencerstuart.com
02702 298 8304
Mrs Rebbeca Elliott becky.elliott@kaybooksonline.co.uk
01481 240613
Mr Tomaz Slivnik slivnik@tomaz.name
07911 727642
Mr Wade Emmerson wade.emmerson@consultant.com
01481 234327
Mr Jeremy Smithies jeremy@smithies.gg
01481 246675
Mr Bernard Flouquet bernard@flouquet.com
01481 254326
Mr John Stares j_stares@hotmail.com
01481 232790
Mr Sean Fuller seanfuller@talk21.com
07911 718181
Mr Carl Symes carl@carlsymes.com
01481 724290
Mr Julyan Gardener-Wheeler jgw@consultant.com
01481 266188
Ms Jenny Tasker jenny@taskeronline.com
01481 701528
Mr Mike Garrett garrett@cwgsy.net
01481 726818
Mr Alex Taylor crozatier@gmail.com
01481 233370
Mr Mark Gill markgillfca@cwgsy.net
07781 135448
Mr David Thompson dejthompson@gmail.com
07781 100133
Mr David Gorvel davidgorvel@yahoo.co.uk
07781 165124
Mrs Gillian Tidd sassafras@guernsey.net
01481 258402
Mr Larry Granger larrygranger@cwgsy.net
01481 251168
Mr Roy Tilleard roy.tilleard@lornehouse.com
07781 162301
Mr Frederic Hervouet fred_hervouet@hotmail.com
07781 153007
Mr Jeff Vidamour jvidamour@cwgsy.net
01481 267048
Mr Jason Hill jasonhill@cwgsy.net
07781 137995
Mr Darren Vogel darren.vogel@gmail.com
07973 506398
Mrs Anne Hough annehough1@gmail.com
07781 138042
Mr Tony Webber anthonywebber@cwgsy.net
07781 166349
Ms Sheila Innes sheilainnes36@gmail.com
01481 724014
Mr Graham Waddington digitop2015gw@gmail.com
07911 729326
Mr Hugh Johnson hughjohnson@suremail.gg
01481 713961
Mr Hans R Wust hrw@cwgsy.net
01481 245134
Ms Corinne Joy corinne.joy@cwgsy.net
01481 710615
Mr Ronald Knight rgknight@cwgsy.net
01481 715150
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D IRE CT ORY
A 2mi Financial Services Limited Sean Martin sean@2mi.gg A1 Distributors Ltd Sue Lesbirel orders@a1.gg ABN Amro Guernsey Ltd Judy Snell info@gg.abnamro.com abt Alex Denoual enquiries@guernseylegal.com Accent Language School Anna Lisa Detassis info@accent.gg Access Ltd Dan Hubert danhubert@cwgsy.net Action Coach Alan Chapman alanchapman@actioncoach.com
Financial Services 01481 726277 www.2mi.gg Distributors 01481 726556 www.a1.gg Financial Services 01481 751000 www.abnamroprivatebanking.gg Legal Services 01481 724124 www.guernseylegal.com Education & Training 01481 714909 www.accent.gg Retail 07781 142888 Business Services 01481 711703 www.actioncoach.com
Active Group Limited Richard Barry info@activeoffshore.com
Financial Services 01481 711822 www.activeoffshore.com
Aeris Aviation David Hayman david@aeirsaviation.co.uk
Travel 07839 702859 www.aerisaviation.co.uk
AFR Advocates Rachel Sutton info@afradvocates.com
Legal Services 01481 743999 www.afradvocates.com
AG Accounting Services Limited Andy Gill andygill@guernseyaccounting.com
Financial Services 01481 710004 www.guernseyaccounting.com
Aircraft Servicing (Guernsey) Ltd Mark Parr info@flyasg.co.uk
Trades 01481 265750 www.flyasg.co.uk
Airtel-Vodafone Ltd Ian Campbell 121@airtel-vodafone.com Albany Trustee Company Ltd Anthony Holt info@albanytrustee.com
Telecommunications 01481 520121 www.airtel-vodafone.com Financial Services 01481 724136 www.albanytrustee.com
Albecq Trust Company Limited Mik Underdown info@albecq.com
Financial Services 01481 740300 www.albecq.com
Alderney Shipping Group Bruno Kay-Mouat questions@alderneyshipping.com
Distributors 01481 724810 www.alderneyshipping.com
Alliance Ltd Andrew Bagot alliance@cwgsy.net Alpha Estates Ltd David Ingrouille david@alphaestates.net Alternative Solutions Limited Neil Jordan solved@asl.gg Amalgamated Facilities Management Ltd Darren Etasse enquiries@amalgamatedfm.com
Retail 01481 246827 www.alliance.gg Property 01481 729891 www.alphaestates.net
Amyson’s (1978) Ltd Dennis Steer Annandale Ltd Richard Ogier richardo@annandale.gg Anson Registrars Limited John Le Prevost reception@anson-group.com AO Hall Advocates Sarah Bourgaize info@aohall.com Apéritif James Le Gallez james@aperitif.gg AP Group Ltd Andrew Cullen info@apgroupglobal.com Appleby Gavin Ferguson guernsey@applebyglobal.com Aquastar Ltd Geoff Wilson aquastar@guernsey.net Arborcraft Ltd Jonathan Skillett arborcraft@cwgsy.net Archivist Bryan Smitheram office@archiviststorage.com Armstrong Continuity Limited Chris Oliver info@armstrong-continuity.com Arrowsmith Marlowe Tracy Guille tracyasmlaundry@suremail.gg Artemis Trustees Ltd Robert Sinclair info@artemisci.com Ascot Barclay Group Ltd Mike Allen mike.allen@ascotbarclay..com Atec Engineering Limited Adrian Marsh atec@cwgsy.net Atlantis Marine Ltd Patrick Wheeler info@atlantismarine.biz
Retail 01481 245713 Retail 01481 253088 www.annandale.gg Financial Services 01481 722260 www.anson-group.com Legal Services 01481 723723 www.aohall.com Food & Drink 07781 143432 www.apéritif.gg Recruitment, HR & Payroll 01481 715757 www.apgroupglobal.com Legal Services 01481 755600 www.applebyglobal.com Marine 01481 244550 www.aquastar.gg Home & Garden 01481 265296 Business Services 01481 251484 www.archiviststorage.com Consultants 01481 251683 www.armstrong-continuty.com Cleaners 01481 247633 www.angoragroup.co.uk Financial Services 01481 729466 www.artemisci.com IT & Computing 07839 700009 www.ascotbarclay.com Trades 01481 244977 Marine 01481 258514 www.atlantismarine.biz
Avenue Clinic Dimi Argyros admin@avenueclinic.co.uk
Health & Beauty 01481 728798 www.avenueclinic.co.uk
AWS Design & Sign Group Steve Free awsgroup@cwgsy.net
Advertising & Marketing 01481 728283
IT & Computing 01481 701234 www.asl.gg Business Services 01481 252111 www.amalgamatedfm.com
67
B
Blanchard Building Supplies James Roberts jamesr@blanchard-ald.com
B&Q (Retail) Ltd Retail Michael Penney 01481 713005 GSY766.DutyManager@b-and-q.co.uk www.diy.com/store.guernsey/BQ_GSY766 Babbé Simon Howitt mail@babbelegal.com Babbé McCathie Don Babbé admin@bmlgsy.com BachmannHR Group Nicky Addlesee bmpsl@bachmanngroup.com Bailiwick Estates Sonia Taylor sonia@bailiwickestates.com
Legal Services 01481 713371 www.babbelegal.com Civil and Structural Engineers 01481 714344 www.bmlgsy.com Recruitment, HR & Payroll 01481 731059 www.bachmannhr.com Property 01481 714243 www.marketplaceguernsey.co.uk
Bailiwick Of Guernsey Guild of Accredited Guides Leisure Carla Bauer 01481 723276 carla.bauer@cwgsy.net www.guernseyguidedtours.com Bank Julius Baer & Co Ltd Tony Crawley tony.crawley@juliusbaer.com Bank Of Cyprus (CI) Ltd Andrew Dempster info@gg.bankofcyprus.com
Financial Services 01481 726618 www.juliusbaer.com Financial Services 01481 716026
Barclays Private Clients International Ltd (Guernsey) Financial Services Justine Gaudion 01481 755314 justine.gaudion@barclayswealth.com www.barclayswealtcom Barras Car Centre Ltd Martyn Torode martyn@barrascarcentre.co.uk
Motoring & Biking 01481 249915 www.barrascarcentre.co.uk
Blenheim Group Alasdair Milroy info@blenheimgroup.com Bleu IT Consultants Limited Matt Le Huray info@bleuit.com Blue Diamond Ltd Alan Roper alan@bluediamond.gg Boatworks+ Mark Nightingale info@boatworksguernsey.com Bonsai Group Mathew Rolfe info@bonsaigroup.gg Books & Company Ltd John Merrien enquiries@booksandcompany.gg Bordage Monumental Works Ltd Martyn Renouf Boulangerie Victor Hugo Reda Karim boulangerievh@cwgsy.net BPP Professional Education Sarah Colley guernseyinfo@bpp.com
Financial Services 01481 724561 www.bdo.gg
Bridgewater Limited Barry Le Pelley admin@bridgewater.co.gg
Best Books Ltd Colin Langlois admin@bestbooks.gg Betley Whitehorne Image Chris Betley guernsey@wearebwi.com
Brittain Hadley Partnership Graham Hollingsworth guernsey@bhg.eu.com
Financial Services 01481 726655 www.booksandcompany.gg Funeral Services & Monumental Works 01481 721415 Food & Drink 01481 714714 www.boulangerie.gg Education & Training 01481 266176 www.bpp.com/guernsey
Health & Beauty 01481 245357 www.bridgedental.gg Financial Services 01481 722221 www.bridgewater.co.gg Architects & Surveyors 01481 713573 www.brittain-hadley.com
Brooks Macdonald Jayne Warren guernsey@brooksmacdonald.com
Financial Services 01481 815555 www.brooksmacdonald.com
Hotels, Guest Houses & B&Bs 01481 238764 www.bellalucehotel.com
Browns Advocates Adrian Brown enquiries@brownsadvocates.com
Legal Services 01481 740002 www.brownsadvocates.com
Financial Services 01481 253332 www.bestbooks.gg Advertising & Marketing 01481 723456 www.wearebwi.com
BSG Resources Ltd Peter Driver info@bsgresources.gg Bumblebee Marine Dan Meinke skipper@bumblebee.gg
Leisure 01481 746411 www.betway.com
Butterfield Bank (Guernsey) Ltd John Robinson guernsey@butterfieldgroup.com
BIS Operations Ltd Richard Hamilton richard@bis.gg
Business Services 07781 133040 www.bis.gg
BWCI Group Stephen Ainsworth mail@bwcigroup.com
Black Horse Offshore Ltd Phillip Le Cheminant phillip.lecheminant@blackhorse.co.uk
Financial Services 01481 710411
68
Home & Garden 01481 200011 www.bonsaigroup.gg
Legal Services 01481 812812 www.bedellgroup.com
Betway Ltd Guernsey Branch Bridget Jennings guernsey@betway.com
Black Vanilla Jade Isabelle hello@black-vanilla.gg
Marine 01481 726071 www.boatworksguernsey.com
Financial Services 01481 736682 www.brewin.co.uk
BDO Limited Fiona McKane mail@bdo.gg
Bella Luce Hotel & Spa Luke Wheadon wakeup@bellalucehotel.com
Retail 01481 210280 www.bluediamond.gg
Brewin Dolphin Ltd Adrian Clayton adrian.clayton@brewin.co.uk Bridge Dental Clinic Anne Richardson reception@bridgedental.gg
Bedell Cristin Mark Helyar annie.zunino@bedellgroup.com
IT & Computing 01481 746770 www.bleuit.com
Financial Services 01481 233009 www.brehon.co.uk
Retail 01481 248822 www.btsgsy.com
Funeral Services & Monumental Works 01481 264202 www.beckfords.com
Financial Services 01481 715200 www.blenheimgroup.com
Brehon Ltd Sarah Hancock accountants@brehon.co.uk
Baudains Trade Supplies (BTS) Peter Baudains sales@btsgsy.com
Beckfords Funeral Services Ltd Jane Duquemin enquiries@beckfords.com
Retail 01481 822722 www.fortismerchants.co.uk
PR / Media / Event & Venue Services 01481 729229 www.black-vanilla.gg
Trades 01481 812000 www.bsgresources.com Leisure 01481 720200 www.bumblebee.gg Financial Services 01481 711521 www.gg.butterfieldgroup.com Financial Services 01481 728432 www.bwcigroup.com
C
Channel Islands Co-operative Society Ltd Colin Macleod customer.relations@channelislands.coop
IT & Computing 01481 722575 www.c5alliance.com
C5 Alliance Limited Marc LainĂŠ enquiries@c5alliance.com
IT & Computing 03301 242090 www.calligo.net
Calligo Limited Andrew Wicks info@calligo.net Canaccord Genuity Wealth Management Andy Finch cgwm_offshore@canaccord.com
Financial Servces 01481 733900 www.canaccordgenuity.com Retail 01481 245897 www.capelles.co.uk
Capelles Building Stores Limited Andy Le Flem sales@capelles.co.uk Careers Events Limited Anthony Reynolds info@careersevents.co.uk
Education & Training 01481 727100 www.careersevents.co.uk
Careers Guernsey Sarah Stonebridge careers@education.gov.gg
Education & Training 01481 733044 www.careers.gg
Carey Group Tim Bush info@careygroup.gg
Financial Services 01481 737203 www.careygroup.gg Legal Services 01481 727272 www.careyolsen.com
Carey Olsen Emma Mauger emma.mauger@careyolsen.com Catherine Best Paul Freeman sales@catherinebest.com Cazenove Capital Management Julian Winser julian.winser@cazenovecapital.com
Retail 01481 237771 www.catherinebest.com Financial Services 01481 703700 www.cazenovecapital.com
CBL Consulting Nick Barton guernsey@cblconsulting.co.uk
Consultants 01481 244433 www.cblconsulting.co.uk
CBO Projects Philip Smith philip.smith@cboprojects.com
Consultants 07781 128208 www.cboprojects.com
CCD Chartered Architects Limited Andrew Dyke mail@ccd-architects.com
Architects & Surveyors 01481 726461 www.ccd-architects.com Security 01481 257008 www.chainci.com
Chain Limited, The Carl Ceillam info@chainci.com Celaro Allison Forman celaro@cwgsy.net
Retail 01481 724721
Channel Design Consultants Bob Farrell bfarrell@cdc.gg
Civil Engineers 01481 236004 www.cdc.gg
Channel Island Ceramics John Litchfield mail@channelislandceramics.com Channel Island Toys Andrew Deane sales@channel-teddy.co.uk Channel Island Lines Nigel Parry nigel.parry@channelislandlines.com
Home & Garden 01481 234000 www.channelislandceramics.com Retail 01481 723871 www.channelteddy.co.uk Distributors 01534 825611 www.channelislandlines.com
Channel Islands Competition and Regulatory Authorites Lisa White info@cicra.gg Channel Islands Adjusters Limited Julie-anne Headington julie-anne@ciadjusters.com
Utilities Regulator 01481 711120 www.cicra.gg
Loss Adjusters 01481 722533 www.ciadjusters.com
Retail 01534 879822 www.channelislands.coop Distributors 01481 201430 www.channelisland.lines.com
Channel Island Lines Nigel Parry hello@channelislandlines.com Channel Islands Motor Factors Ltd Nigel Robert nigel.roberts@cimotorfactors.com
Motoring & Biking 01481 248411
Channel Islands Securities Exchange Mark Olliphant mark.olliphant@cisx.com
Financial Services 01481 753000 www.cisx.com
Channel Islands Training & Development Ltd Stephanie Bass mail@citd.co.uk
Retail 01481 246262 www.channelwelders.gg
Channel Welders Toni Clayton enquiries@channelwelders.gg
Property 01481 244544 www.chateaux.gg
Chateaux Estate Agency Ltd David Corson info@chateaux.gg Cherry Godfrey David Cherry admin@cherrygodfrey.com
Education & Training 01534 737701 www@citd.co.uk
Insurance Providers / Financial Services 01481 711666 www.cherrygodfrey.com
Chescoe Chartered Surveyors & Architects Architects & Surveyors Nigel Chescoe 01481 713137 nchescoe2@icloud.com www.chescoecharteredsurveyors.com Food & Drink 01481 726624 www.christies.gg
Christies Group, The Christophe Gaultier manager@christies.gg
Retail 01481 728911
CI Lighting Ltd Roy Rogers cilighting@cwgsy.net
Financial Services 01481 725020 www.cia.gg
CIA Limited Nick England info@cia.gg
Charity 07781 193697 www.cipd.co.uk
CIPD Guernsey Branch Vanessa Harvey guernsey@cipdbbranch.co.uk Claire Boscq-Scott The Busy Queen Bee Claire Boscq-Scott contact@thebusyqueenbee.com Clegg Gifford & Co Ltd Cilla Thompson office@cgguernsey.com Cleland & Co Limited Harry Dick-Cleland info@cleland.gg Climate Controls Ltd B H Bisson mail@climate-controls.com Clos De Vaul Creux Leigh Gibbins eng@closdevaulcreux.co.uk Cogent Limited Nick Ferris mail@cogentlimited.com Collaborate Communications Julie Todd julie@collaboratecommunications.com Collas Crill Iain Beresford guernsey@collascrill.com Collenette Jones Limited Gareth Nicolle mail@cjco.gg
Business Services 07797 828950 www.thebusyqueenbee.com Insurance Providers 01481 728987 www.cglloyds.co.uk Financial Services 01481 740205 www.cleland.gg Agriculture & Hortliculture 01481 263860 www.climate-controls.com Hotels, Guest Houses & B&Bs 01481 832527 www.closdevaulcreux.co.uk Financial Services 01481 706780 www.cogentlimited.com
Advertising & Marketing 01481 715222 www.collaboratecommunications.com Legal Services 01481 723191 www.collascrill.com Financial Services 01481 246324 www.cjco.gg
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Comprop Steve Marie enquiries@compropci.com Condor Ferries Russell Kew reservations@condorferries.com Consult & Build Limited Tim Guilbert tcg@cwgsy.net Cooper Brouard Estate Agents Ltd Matt Brouard enq@cooperbrouard.com Coppolo & Coyde Jonathan Coyde info@copcoy.com Cranfords Estate Agents Ltd Dominic Bacon sales@cranfords.co.uk Cream Services Guernsey Ltd Pieter Kluyver p.kluyver@guernsey-butter.com Creaseys and Son Ltd Anthony Creasey anthony.creasey@creaseys.com Create Limited James Barker info@create-architecture.com
Property 01534 631409 www.compropi.com Travel 01481 729666 www.condorferries.com Trades 07781 148741 www.propertyplus.gg Property 01481 236039 www.cooperbrouard.com Health & Safety Specialists 01481 247248 www.copcoy.com Property 01481 243878 www.cranfords.co.uk Distributors 01481 751000 www.guernsey-butter.com Retail 01481 720203 www.creaseys.com Architects & Surveyors 01481 259333 www.create-architecture.com
Credit Suisse (Channel Islands) Ltd Peter Webber guernsey.location@credit-suisse.com
Financial Services 01481 719000 www.credit-suisse.com
Credit Suisse Trust AG Anne Bigeard guernsey.location@credit-suisse.com
Financial Services 01481 719100 www.credit-suisse.com
Criteria Wealth Management Ltd Mark Penney info@criteriawm.com Crowd Media Jo Porritt hello@crowdmedia.co.uk Crowd Training Academy Jo Porritt hello@crowdtraining.me CT Plus Lee Murphy guernsey@htcgroup.org
Financial Services 01481 726375 www.criteriawm.com Advertising & Marketing 01481 721632 www.crowdmedia.co.uk Education & Training 01481 721632 www.crowdtraining.me Travel 01481 700456 www.buses.gg
D D.D.S. Archive Storage Ltd J Kempson ddsarchive@cwgsy.net Da Nello Ltd Nello Ciotti danello@cwgsy.net
Business Services 01481 740214 Food & Drink 01481 721552 www.danello.gg
David Jackson Accountant and Financial Manager Financial Services David Jackson 07781 105457 davidjackson@cwgsy.net www.guernseyfinancialmanager.com de garis accounting Diane de garis diane@degaris.gg
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Financial Services 01481 254748 www.degaris.gg
Home & Garden 01481 247356
De Jersey, B R French Polisher B De Jersey bdejersey@cwgsy.net Deloitte LLP John Clacy jclacy@deloitte.co.uk
Financial Services 01481 724011 www.deloitte.co.uk Financial Services 01481 702000 www.db-ci.com
Deutsche Bank International Limited Michael McKay michael.mckay@db.com Delta Training & Consultancy Dawn Bagnall info@guernseyfirstaid.com
Education & Training 07839 123011 www.guernseyfirstaid.com Mapping 01481 700321 www.digimap.gg
Digimap Ltd Colin Le Conte admin@digimap.gg
Financial Services 01481 723996 www.dixcart.com
Dixcart Trust Corp Ltd John Nelson advice.guernsey@dixcart.com Dominion Fund Management Limited Jason Le Roux investorservices@dominion-funds.com Donkeylogic Limited Justin Guilbert iinfo@donkeylogic.com Dorey Financial Modelling Martyn Dorey martyn.dorey@doreyltd.com Dorey Lyle & Ashman Ltd Adrian Ashman home@dla.gg Doyle Motors Ltd Pierre Payne pierre@doylemotors.co.uk Duke Of Normandie Hotel Alan Sillett enquiries@dukeofnormandie.com DPS Global Healthcare Recruitment Roger Seaforth info@dpsglobalrecruitment.com Duke of Richmond Hotel, The Lukas Laubscher reservations@dukeofrichmond.com DW Arundell and Co Ltd Penny Wilson dwa@dwaflooring.com
Financial Services 01481 734342 www.dominion-funds.com IT & Computing 01481 252222 www.donkeylogic.com Financial Services 01481 729044 www.doreyltd.com
Motoring & Biking
Trades 01481 258123 www.dla.gg
01481 724025 www.doylemotors.co.uk
Hotels, Guest Houses & B&Bs 01481 721431 www.dukeofnormandie.com Recruitment, HR & Payroll 01481 255588 www.dpsglobalrecruitment.com Hotels, Guest Houses & B&Bs 01481 726221 www.dukeofrichmond.com Retail 01481 246844 www.dwaflooring.com
E E.I. Sturdza Strategic Management Limited Adam Turberville info@eisturdza.com
Financial Services 01481 722322 www.eisturdza.com
East Harbour Associates Ltd Jonathan Guillemet info@east-harbour.com
Consultants 01481 712826 www.east-harbour.com
Eaton Place Investments Ltd Ondrej Faborsky centrumgsy@aol.com
Financial Services 01481 721069
Ec events Julie Settle admin@ec-jersey.com
Event & Venue Services 01534 484234 www.ec-jersey.com
Trades 07781 457217 www.ecoscreedci.com
Ecoscreed (CI) Limited Andy Allen info@ecoscreedci.com Edmond de Rothschild Asset Management Limited Stuart Perfitt info@groupedr.gg
Financial Services 01481 716336 www.groupedr.gg
Forest Stores Ltd Keith Bienvenu foreststores@cwgsy.net Fort Grey Consulting Limited Daniel de Lisle daniel.delisle@fortgreyconsulting.com
EFG Private Bank Channel Islands Limited Peter Daniels info@efgci.com
Financial Services 01481 723432 www.efginternational.com
Fort Group, The Jos Ensink info@thefortgroup.com
ELM Compliance Consultants Limited Emma Mauger emma@elmcompliance.com
Financial Services 07781 109289 www.elmcompliance.com
Fractional Ownership Consultancy Limited, The Nick Hannah info@fractional.net
Estibuild Limited Stephen Hargreaves info@estibuild.co.uk EY Mike Bane eyguernsey@uk.ey.com Evac Chair Chris Markham chrismarkham1@me.com Evans & Co Brian Evans info@evansofficeinteriors.com Evans Bond Ltd Jon Bond Jon@evansbond.com Executive Car Services Ltd Andy Ogier executivecars@cwgsy.net
Business Services 01481 725770 www.estibuild.co.uk Financial Services 01481 717400 www.ey.com/channel_islands Health 07911 711012 www.evac-chair.gg Business Services 01481 253277 www.evansofficeinteriors.com Financial Services 0 7781 112011 www.evansbond.com
Fuller Group Ltd Alex Fuller contact@fullergroup.co.uk Fultura Limited Steve Vowles info@fultura.net Fumoto Engineering of Europe Ltd Richard Flemming sales@fumoto-valve.com Fusion Systems Ltd Paul Briggs enquiry@fusion-systems.com
Consultants 07781 439746 www.fortgreyconsulting.com Financial Services 01481 234460 www.thefortgroup.com Property 01481 747804 www.fractional.net Distributors 01481 200800 www.fsci.co.uk Property 01481 730702 www.fullergroup.co.uk IT & Computing 01481 710047 www.fultura.net Trades 01481 716987 www.fumotousa.com IT & Computing 01481 721031 www.fusion-systems.com
Travel 07781 155545 www.executivecarsguernsey.com
G
F Falla Associates International Ltd David Falla guernsey@falla.com
Fuel Supplies (C.I.) Ltd Jennie Hamilton enquiries@fsci.co.uk
Retail 01481 238395
g2a Architecture Laura Priaulx hello@g2a.gg Architects & Surveyors 01481 728020 www.falla.com
Architects & Surveyors 01481 237360 www.g2a.gg
G4S Secure Solutions Deanne Le Gresley enquiries@gg.g4s.com
Business Services 01481 265133 www.g4s.gg
Feel Unique At Au Caprice Gee Marsh ocapel@feelunique.com
Retail 01481 729721 www.feelunique.com
Galaxy CI Computer Brokers Ltd Stuart Mosley info@galaxyci.com
IT & Computing 01481 740022 www.galaxyci.com
Ferryspeed (Guernsey) Ltd Martyn Langlois sales@ferryspeed.com
Distributors 01481 249094 www.ferryspeed.com
Garenne Construction Group Ltd Richard Jones enquiries@garenne.gg
Trades 01481 254262 www.garenne.gg
Finigan & Gibson Dave Finnigan
Trades 01481 247290
FirstAid.gg John Atkins contact@firstaid.gg
Education & Training 01481 266799 www.firstaid.gg
Firstcall Recruitment Ltd Tina Quertier info@firstcall.co.gg First Names Group David Preston guernsey@firstnames.com Fletchersports Terry Ferbrache fletchersports@hotmail.com Fleur du Jardin, Hotel Ian Walker info@fleurdujardin.com Focus Group Katie Bellingham info@focushrs.com
Recruitment, HR & Payroll 01481 714634 www.firstcall.co.gg Financial Services 01481 234200 www.firstnames.com/locations/guernsey Retail 01481 724114 www.fletchersports.co.uk Food & Drink 01481 257996 www.fleurdujardin.com Recruitment, HR & Payroll 01481 728824 www.focushrs.com
Generali Worldwide Insurance Company Ian Robinson enquiries@generali-guernsey.com Geomarine Limited Ian Gilmour enquiries@geomarine.gg
Insurance Providers 01481 715400 www.generali-worldwide.com Trades 01481 201015 www.geomarine.gg
Giroscope Limited Joanne Robilliard info@giroscope.gg
Recruitment, HR & Payroll 01481 729020 www.giroscope.gg
Gower Financial Services Rob Boyd theansweris@gowerfinancial.com
Financial Services 01481 700155 www.gowerfincancial.com
Granite Le Pelley Ltd Phil Le Roy enquiries@granitelepelley.gg Grant Thornton Ltd David Spring info@gt-ci.com Green Acorn Ltd Keith Hounsell info@greenacorn.gg
Trades 01481 257610 www.granitelepelley.gg Financial Services 01481 753400 www.gt-ci.com Renewable Energy 01481 727388 www.greenacorn.gg
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GFF Guernsey Greg Forino gregforino@gff.gg
Gardeners & Landscapers / Retail 01481 235936 www.gff.gg Education & Training 01481 721555 www.gta.gg
GTA University Centre Simon Le Tocq admin@gta.gg
Motoring & Biking 01481 726644 www.guernseyauto.gg
Guernsey Auto & Electrical Supply Co. Ltd Philip Sandwith info@guernseyauto.gg
Retail 01481 723036
Guernsey Beds & Bedding Peter de Laune sales@guernseybedding.co.uk Guernsey Botanical Trust Hugh Johnson guides@guernseywalledgarden.org.gg
Charity 01481 713961 www.guernseywalledgarden.org.gg
Guernsey College of Further Education Saboohi Famili college@gcfe.net Guernsey Dairy Andrew Tabel admin@guernseydairy.com Guernsey Disability Alliance Shelaine Green info@disabilityalliance.org.gg Guernsey Electricity Ltd Alan Bates admin@electricity.gg Guernsey Event Company Ltd, The Alex Bridle info@eventguernsey.com Guernsey Event Medical Services Ltd John Atkins contact@gems.gg Guernsey Finance Dominic Wheatley info@guernseyfinance.com Guernsey Flowers Ltd Bridget Foss info@sendabunch.co.uk Guernsey Freight Services Ltd Gary Robilliard info@guernseyfreight.com Guernsey Gas Ann Cox jsd@i-e-g.com Guernsey Housing Association Steve Williams ghaenquiries@gha.gg
Education & Training 01481 737500 www.guernseycollege.ac.gg Food & Drink 01481 237777 www.guernseydairy.com Charity 07781 467316 www.disabilityalliance.org.gg Distributors 01481 200700 www.electricity.gg Event & Venue Services 01481 728686 www.eventguernsey.com Event & Venue Services 01481 266799 www.gems.gg Financial Services 01481 720071 www.guernseyfinance.com Retail 01481 251929 www.sendabunch.co.uk Distributors 01481 238180 Distributors 01481 724811 www.gsygas.com Housing 01481 245530 www.gha.gg
Guernsey Recycling Ltd Alan Crowe guernseyrecycling@cwgsy.net Guernsey Registry Alan Bougourd enquiries@guernseyregistry.com
Guernsey Self Store Ray Blakely space@guernseyselfstore.com Guernsey Sheet Metal Co (1993) Ltd Adrian Vaudin gsmco@cwgsy.net Guille-Alles Library Laura Milligan ga@library.gg
Hamilton Brooke Ged Kelly post@hamiltonbrooke.com Harbour Trustees Ltd Sally Wilkinson mail@harbour.co.gg Haskins Legal Felicity Haskins info@haskinslegal.com Hassell Blampied Associates Lesley Harrison enquiries@hassellblampied.com Headway Guernsey LBG Philippa Stahelin fundraising@headwayguernsey.org.gg Health Information Guernsey Wendy Beaven info@healthtravel.org Healthspan Limited Ann Outram headoffice@healthspan.co.uk Heimdallr Solutions Ltd Rob Prow info@heimdallrsolutionsltd.com Henderson Green Richard Spinney richard@hgp-guernsey.com
Guernsey Occupational Safety & Health Assoc Andrew Mills awards@gosha.org.gg
Health & Safety Specialists 01481 255774 www.gosha.org.gg
Heritage Group Ltd Kevin Roberts info@heritage.co.gg
Guernsey Photographics Ltd Tim Harland arcade@guernseycomputers.com Guernsey Post Bethan Griffiths custserv@guernseypost.com Guernsey Press Company Ltd, The J Marquand newsroom@guernsey-press.com
Retail 01481 724001 Distributors 01481 711720 www.guernseypost.com Publishers 01481 240240 www.guernsey-press.com
Heritage Insurance Brokers Ltd Gordon Snell info@heritage.co.gg HFL Limited Margaret Spencer admin@hfl.co.gg Holeshot Ltd Marc Maubec holeshot@cwgsy.net HSBC Bank Plc Kieran Rose kieran.s.rose@hsbc.com HSBC Private Bank (CI) Ltd Ian Richardson ian.f.richardson@hsbcpb.com
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Archive & Storage 01481 700077 www.guernseyselfstore.com Trades 01481 723617 Education & Training 01481 720392 www.library.gg
H
Charity 01481 722959 www.guernseymind.org.gg
Retail 01481 266404 www.guernseypearl.co.uk
Business Services 01481 743800 www.guernseyregistry.com
Guernsey Sands (Stillbirth & Neonatal Death Society) Charity Tania Shires 07781 715973 guernseysands@gmail.com www.guernseysands.org.gg
Guernsey Mind Emily Litten info@guernseymind.org.gg
Guernsey Pearl Ltd Andy Ison andyison@hotmail.com
Recycling 01481 245402 www.guernseyrecycling.co.uk
Advertising & Marketing 01481 714437 www.hamiltonbrooke.com Financial Services 01481 704800 www.harbour.co.gg Legal Services 01481 721316 www.haskinslegal.com Recruitment, HR & Payroll 01534 750106 www.hassellblampied.com Charity 01481 265623 www.headwayguernsey.com Health and Beauty 01481 707470 www.healthtravel.org Retail 01481 711321 www.healthspan.co.uk Education and Training 07781 153202 www.heimdallrsolutionsltd.com Trades 01481 729967 www.hendersongreen.co.uk Financial Services 01481 716000 www.heritage.co.gg Insurance Providers 01481 740000 www.heritageinsurance.gg Financial Services 01481 722066 www.hfl.co.gg Retail 01481 721313 www.holeshot-fashion.com Financial Services 01481 717705 www.hsbc.co.uk Financial Services 01481 759000 www.hsbcprivatebank.com
HSSD Occupational Health Department HSSD Health HSSD Occupational Health Department Department EmmaOccupational Wood Emma Wood Emma Wood ewood@hssd.gov.gg ewood@hssd.gov.gg ewood@hssd.gov.gg Hunt Brewin Hunt Hunt Brewin PeterBrewin Brewin Peter Brewin Peter Brewin peter@huntbrewin.com peter@huntbrewin.com peter@huntbrewin.com HVC HVC HVC Mark Farey Mark Farey Mark Farey info@hvc.gg info@hvc.gg info@hvc.gg
II
Health & Beauty Health && Beauty Health Beauty 01481 707411 01481 01481 707411 707411 www.gov.gg/occupationalhealth www.gov.gg/occupationalhealth www.gov.gg/occupationalhealth Architects & Surveyors Architects && Surveyors Architects Surveyors 01481 728236 01481 01481 728236 728236 www.huntbrewin.com www.huntbrewin.com www.huntbrewin.com Trades Trades Trades 01481 700275 01481 700275 01481 700275 www.hvc.gg www.hvc.gg www.hvc.gg
IAM Advisory Financial Services IAM Advisory Financial IAM Advisory Financial Services Michael Strachan 01481Services 716575 Michael Strachan 01481 Michael Strachan 01481 716575 716575 michael.strachan@iamadvisory.com www.iamadvisory.com michael.strachan@iamadvisory.com www.iamadvisory.com michael.strachan@iamadvisory.com www.iamadvisory.com Ian Brown’s Cycle Shop Retail Ian Brown’s Cycle Shop Retail Ian Retail Ian Brown’s Brown Cycle Shop 01481 721581 Ian Brown 01481 721581 Ian Brown 01481 721581 reservations@selfcatering.co.gg www.selfcatering.co.gg reservations@selfcatering.co.gg www.selfcatering.co.gg reservations@selfcatering.co.gg www.selfcatering.co.gg Ideal Furnishings Ltd Retail Ideal Ltd Retail Ideal Furnishings Ltd Retail SteveFurnishings Argo 01481 720121 Steve Argo 01481 720121 Steve Argo 01481 720121 sales@idealfurnishings.co.uk www.idealfurnishings.co.uk sales@idealfurnishings.co.uk www.idealfurnishings.co.uk sales@idealfurnishings.co.uk www.idealfurnishings.co.uk Ilex Lodge Ltd Hotels, Guest Houses & B&Bs Ilex Lodge Ltd Hotels, B&Bs Ilex Lodge Ltd Hotels, Guest Guest Houses Houses B&Bs Sandra Berry 01481&&237491 Sandra Berry 01481 Sandra Berry 01481 237491 237491 reservations@selfcatering.co.gg www.selfcatering.co.gg reservations@selfcatering.co.gg www.selfcatering.co.gg reservations@selfcatering.co.gg www.selfcatering.co.gg Immuno Biotech Ltd Manufacturers Immuno Biotech Manufacturers Immuno Biotech Ltd Ltd Manufacturers David Noakes 01481 722787 David Noakes 01481 David Noakes 01481 722787 722787 info@gcmaf.eu www.igcmaf.eu info@gcmaf.eu www.igcmaf.eu info@gcmaf.eu www.igcmaf.eu Indulge Media Ltd Advertising & Marketing Indulge Media Advertising && Marketing Indulge Media Ltd Ltd Advertising Marketing Russell Isabelle 01481 740073 Russell Isabelle 01481 Russell Isabelle 01481 740073 740073 hello@indulgemedia.com www.indulgemedia.com hello@indulgemedia.com www.indulgemedia.com hello@indulgemedia.com www.indulgemedia.com Insurance Corporation of the Channel Islands Ltd Insurance Providers Insurance Corporation of the Channel Islands Ltd Insurance Providers Insurance Insurance Providers Glyn Smith Corporation of the Channel Islands Ltd 01481 713322 Glyn Smith 01481 Glyn Smith 01481 713322 713322 icci@insurancecorporation.com www.insurancecorporation.com icci@insurancecorporation.com www.insurancecorporation.com icci@insurancecorporation.com www.insurancecorporation.com Integrated Skills (Guernsey) Ltd Consultants Integrated Skills (Guernsey) Ltd Consultants Integrated Skills (Guernsey) Ltd Consultants Matthew Polson 01481 242700 Matthew Polson 01481 Matthew Polson 01481 242700 242700 info@integrated-skills.com www.integrated-skills.com info@integrated-skills.com www.integrated-skills.com info@integrated-skills.com www.integrated-skills.com International Energy Group Distributors International Distributors International Energy Group Group Distributors Tony Nicholls Energy 01481 715634 Tony Nicholls 01481 715634 Tony Nicholls 01481 715634 energy@i-e-g.com www.i-e-g.com energy@i-e-g.com www.i-e-g.com energy@i-e-g.com www.i-e-g.com Intersport Guernsey Retail Intersport Guernsey Retail Intersport Guernsey Retail Nigel Hurford 01481 200091 Nigel Hurford 01481 Nigel Hurford 01481 200091 200091 intersportguernsey@newtelsurf.com www.intersport.co.uk intersportguernsey@newtelsurf.com www.intersport.co.uk intersportguernsey@newtelsurf.com www.intersport.co.uk Intertrust Group Financial Services Intertrust Group Financial Intertrust Group Financial Services Paul Schreibke 01481Services 211000 Paul Schreibke 01481 Paul Schreibke 01481 211000 211000 guernsey@intertrustgroup.com www.intertrustgroup.com guernsey@intertrustgroup.com www.intertrustgroup.com guernsey@intertrustgroup.com www.intertrustgroup.com Intransit Limited Travel Intransit Limited Travel Intransit Travel Lauren LeLimited Feuvre 01481 700066 Lauren Le Feuvre 01481 700066 Lauren Le Feuvre 01481 700066 info@intransit.gg www.intransit.gg info@intransit.gg www.intransit.gg info@intransit.gg www.intransit.gg Investec Financial Services Investec Financial Investec Financial Services Kay Parnwell 01481Services 706483 Kay Parnwell 01481 Kay Parnwell 01481 706483 706483 kay.parnwell@investec-ci.com www.investec-ci.com kay.parnwell@investec-ci.com www.investec-ci.com kay.parnwell@investec-ci.com www.investec-ci.com Ipes Financial Services Ipes Financial Ipes Financial Services Andrew Whittaker 01481Services 713843 Andrew Whittaker 01481 713843 Andrew Whittaker 01481 713843 andrew.whittaker@ipes.com www.ipes.com andrew.whittaker@ipes.com www.ipes.com andrew.whittaker@ipes.com www.ipes.com Iris and Dora Screenprinters Iris and Screenprinters Iris and Dora Dora Screenprinters Denyse McGahy 07781 464586 Denyse McGahy 07781 Denyse McGahy 07781 464586 464586 studio@irisanddora.co.uk www.irisanddora.co.uk studio@irisanddora.co.uk www.irisanddora.co.uk studio@irisanddora.co.uk www.irisanddora.co.uk Isabelle Vets Veterinary Services Isabelle Vets Veterinary Isabelle Vets Veterinary Services Helen Dyke 01481Services 723863 Helen Dyke 01481 Helen Dyke 01481 723863 723863 vets@isabellevets.co.uk www.isabellevets.co.uk vets@isabellevets.co.uk www.isabellevets.co.uk vets@isabellevets.co.uk www.isabellevets.co.uk Island Coachways Ltd Travel Island Coachways Ltd Travel Island Travel HannahCoachways Beacom Ltd 01481 720210 Hannah Beacom 01481 720210 Hannah Beacom 01481 720210 admin@icw.gg www.icw.gg admin@icw.gg www.icw.gg admin@icw.gg www.icw.gg
Island Electrics Ltd Trades Island Electrics Trades Island Electrics Ltd Trades Richard Cowling Ltd 01481 263598 Richard Cowling 01481 263598 Richard Cowling 01481 263598 island.electrics@cwgsy.net island.electrics@cwgsy.net island.electrics@cwgsy.net Island FM Media / Advertising & Marketing Island Media && Marketing Island FM Media // Advertising Advertising Marketing MartynFM Parr 01481 242000 Martyn Parr 01481 Martyn Parr 01481 242000 242000 info@islandfm.com www.islandfm.com info@islandfm.com www.islandfm.com info@islandfm.com www.islandfm.com Island Lock & Safe Co Guernsey Ltd Security Island Lock & Safe Co Guernsey Ltd Island Lock & Safe Co Guernsey Ltd Security Trevor Mahy 01481Security 714050 Trevor Mahy 01481 714050 Trevor Mahy 01481 714050 enquiries@ilsg.co.uk www.ilsg.co.uk enquiries@ilsg.co.uk www.ilsg.co.uk enquiries@ilsg.co.uk www.ilsg.co.uk Island Marine Craft Ltd Marine Island Marine Marine Island Marine Craft Craft Ltd Ltd Marine Ian Moxon 01481 249294 Ian Moxon 01481 Ian Moxon 01481 249294 249294 islandmarine@cwgsy.net www.islandmarinecraft.co.uk islandmarine@cwgsy.net www.islandmarinecraft.co.uk islandmarine@cwgsy.net www.islandmarinecraft.co.uk Island Posture Centre Health & Safety Specialists Island Health Specialists Island Posture Centre Centre Health && Safety Safety Specialists Richie Posture McCurdy 07781 146007 Richie McCurdy 07781 Richie McCurdy 07781 146007 146007 info@islandposturecentre.com www.islandposturecentre.com info@islandposturecentre.com www.islandposturecentre.com info@islandposturecentre.com www.islandposturecentre.com Island Waste Ltd (Skips R Us/Circuit Skips/Rf Mills) Trades Island Waste Trades Island Waste Ltd Ltd (Skips (Skips R R Us/Circuit Us/Circuit Skips/Rf Skips/Rf Mills) Mills) Trades Dan Hubert 01481 235762 Dan Hubert 01481 235762 Dan Hubert 01481 235762 recycle@islandwaste.gg www.islandwaste.gg recycle@islandwaste.gg www.islandwaste.gg recycle@islandwaste.gg www.islandwaste.gg Islands Insurance Insurance Providers Islands Insurance Insurance Providers Islands Insurance Insurance Providers Peter Rowe 01481 710731 Peter Rowe 01481 Peter Rowe 01481 710731 710731 insure@islandinsurance.gg www.islandsinsurance.gg insure@islandinsurance.gg www.islandsinsurance.gg insure@islandinsurance.gg www.islandsinsurance.gg Isle of Sark Shipping Company Shippers Isle of Sark Shipping Company Shippers Isle of Sark Shipping Company Shippers Sarah Masterton 01481 724059 Sarah Masterton 01481 724059 Sarah Masterton 01481 724059 info@sarkshipping.gg www.sarkshippingcompany.com info@sarkshipping.gg www.sarkshippingcompany.com info@sarkshipping.gg www.sarkshippingcompany.com Itchyfeet Recruitment Agency Itchyfeet Recruitment Itchyfeet Recruitment Agency Agency Jodie Baker Jodie Baker Jodie Baker team@itchyfeet.gg team@itchyfeet.gg team@itchyfeet.gg
J J
JK Window Blinds JK Window JK Window Blinds Kevin Philp Blinds Kevin Philp Kevin Philp info@jkblinds.com info@jkblinds.com info@jkblinds.com JT JT JT Paul D Taylor Paul D Paul D Taylor Taylor pauldtaylor@jtglobal.com pauldtaylor@jtglobal.com pauldtaylor@jtglobal.com Jacksons (CI) Ltd Jacksons (CI) Jacksons (CI) Ltd Ltd Peter Campbell Peter Campbell Peter Campbell petercampbell@jacksons.gg petercampbell@jacksons.gg petercampbell@jacksons.gg Jamie Falla Architecture Jamie Jamie Falla Architecture Architecture Jamie Falla Falla Jamie Falla Jamie Falla studio@jamiefalla.com studio@jamiefalla.com studio@jamiefalla.com Johansen Executive Coaching Johansen Executive Johansen Executive Coaching Coaching Cato Johansen Cato Johansen Cato Johansen cato@johansenexecutivecoaching.com cato@johansenexecutivecoaching.com cato@johansenexecutivecoaching.com Joy’s Production Services Ltd Joy’s Services Joy’s Production Services Ltd Ltd Peter Production Joy Peter Joy Peter Joy info@joys.com info@joys.com info@joys.com
K K
K De P Glass Ltd K De P KAlan De Tacon P Glass Glass Ltd Ltd Alan Tacon Alan Tacon alant@kdep-glass.com alant@kdep-glass.com alant@kdep-glass.com Kemp Le Tissier Limited Kemp Tissier Kemp Le Tissier Limited Limited AngusLe Kemp Angus Kemp Angus Kemp info@kempletissier.com info@kempletissier.com info@kempletissier.com
Recruitment, HR & Payroll Recruitment, HR Payroll Recruitment, HR &&722817 Payroll 01481 01481 01481 722817 722817 www.itchyfeet.gg www.itchyfeet.gg www.itchyfeet.gg
Retail Retail Retail 01481 725991 01481 725991 01481 725991 www.jkblinds.com www.jkblinds.com www.jkblinds.com Telecommunications Telecommunications Telecommunications 01481 888134 01481 01481 888134 888134 www.jtglobal.com www.jtglobal.com www.jtglobal.com Motoring & Biking Motoring Biking Motoring Biking 01481&&235441 01481 01481 235441 235441 www.jacksonsci.com www.jacksonsci.com www.jacksonsci.com Architects & Surveyors Architects && Surveyors Architects Surveyors 01481 728886 01481 01481 728886 728886 www.jamiefallaarchitecture.com www.jamiefallaarchitecture.com www.jamiefallaarchitecture.com Education & Training Education && Training Education Training 01481 736215 01481 01481 736215 736215 www.johansenexecutivecoaching.com www.johansenexecutivecoaching.com www.johansenexecutivecoaching.com Event & Venue Services Event Event && Venue Venue Services 01481Services 727117 01481 727117 01481 727117 www.joys.com www.joys.com www.joys.com
Manufacturing Manufacturing Manufacturing 01481 246861 01481 01481 246861 246861 Financial Services Financial Financial Services 01481Services 253050 01481 01481 253050 253050 www.kempletissier.com www.kempletissier.com www.kempletissier.com
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Kingdom Architects + Planners David Kingdom kingdom@kingdomarchitecture.com
Architects & Surveyors 01481 723658 www.kindomarchitecture.com Financial Services 01481 721000 www.kpmg.com/channelislands
KPMG Channel Islands Neale Jehan njehan@kpmg.com
Financial Services 01481 711211 www.krys-global.com
KRyS Global Caroline Malloy admin@krys-global.com
Financial Services 07911 728250 www.kycme.com
KYCme (Guernsey) Ltd Dominique Carpentier dominique@kycme.com
L
Hotels, Guest Houses & B&Bs 01481 254468 www.visitguernsey.com/accommodation#2005 Event & Venue Services 01481 727793 www.lescotils.com
Les Cotils Fiona Naftel reception@lescotils.com Les Granges de Fleurs Holiday Apartments Michael de Garis grangesdesfleurs@cwgsy.net
Hotels, Guest Houses & B&Bs 01481 710331 www.lacollinette.com
La Fregate Hotel Simon Dufty enquiries@lafregatehotel.com
Hotels, Guest Houses & B&Bs 01481 724624 www.lafregatehotel.com Not For Profit 07839 190687
La FROG Pauline Fath info@lafrog.co.uk La Pointe Farm Apartments Kevin Gallichan lapointefarm@guernsey.net
Hotels, Guest Houses & B&Bs 01481 267169 www.lapointefarm.com
La Villette Hotel & Leisure Club Graham Power reservations@lavillettehotel.co.uk
Hotels, Guest Houses & B&Bs 01481 235292 www.lavillettehotel.co.uk
Larbalestier Opticians Simon Larbalestier hello@opticians.gg
Health & Beauty 01481 710781 www.opticians.gg
Law At Work Kelly Flageul admin@lawatworkci.com
Recruitment, HR & Payroll / Health & Safety Specialists 01481 727155 www.lawatworkci.com
Le Coin Trophies Steven Le Prevost info@lecointrophies.co.uk
Retail 01481 713277 www.lecointrophies.co.uk
Le Friquet Garden Centre Retail James Robin 01481 259220 manager@lefriquetgardencentre.gg www.bluediamond.gg/le-friquet-garden-centre.gg Le Mont Saint Garage David Beausire dave@lemontsaint.co.uk Le Nautique Restaurant G端nter Botzenhardt lenautiquerestaurant@msn.com
Motoring & Biking 01481 264811 www.lemontsaint.co.uk Food & Drink 01481 721714 www.lenautiquerestaurant.co.uk
Le Page, Robert W. Architects & Chartered Surveyors Architects & Surveyors Robert Le Page 01481 725239 architect@rwlp.co.gg www.rwlp.co.gg Leapfrog Recruitment Consultants Chris Gnapp jobs@leapfrogjobs.com Learning Clubs Carol Railton c_railton@yahoo.com
Recruitment, HR & Payroll 01481 711188 www.leapfrogjobs.com Education and Training 01481 246973 www.learningclubs.com
Learning Company Ltd, The Kathy Tracey mail@thelearningcompany.ws
Education & Training 01481 730598 www.thelearningcompany.gg
Les Buttes Holiday Cottages Martin Ozanne info@lesbuttes.com
Hotels, Guest Houses & B&Bs 01481 266363 www.lesbuttes.com
Hotels, Guest Houses & B&Bs 01481 256879 www.grangesdesfleurs.com
Les Merriennes Self Catering S Paine paine@cwgsy.net
Hotels, Guest Houses & B&Bs 01481 263262 www.visitguernsey.com/accomodation#2005
Les Vaugrats Campsite J Laine enquiries@vaugratcampsite.com
Leisure 01481 257468 www.vaugratcampsite.com
Liberation Group, The Mark Crowther info@liberationgroup.com
La Collinette Hotel Ltd Andrew Chambers reservations@lacollinette.com
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Les Cocquerels Guest House R Pipet pipet.family@hotmail.co.uk
Food & Drink 01534 764000 www.liberationgroup.com
Liberation Management Ltd David Rowlinson info@liberation.gg
Financial Services, 01481 740145 www.liberation.gg
Lince Salisbury Matt Godfrey mgodfrey@lince-salisbury.com
Business Services 01481 735000 www.lince-salisbury.com
Lindum Consult Andrew Morley lindumconsult@gmail.com
Architects and Surveyors 01481 264526
Links Communications Richard Bird links@guernseynet
Telecommunications 01481 248360 www.linkslocator.co.uk
Liquid Katrina Bray katrina@weareliquid.com
Advertising & Marketing 01481 728841 www.weareliquid.com
Livingroom Estate Agents Richard Hardie info@livingroom.gg Lloyds Bank International Limited Mike Starkey mike.starkey@lloydsbankinternational.com
Property 01481 233008 www.livingroom.gg Financial Services 0845 7309373 www.lloydsbankinternational.com
Logicalis Guernsey Limited Rene Brun solutions@gg.logicalis.com
IT & Computing 01481 737000 www.gg.logicalis.com
Long Port Properties Ltd Charles Billson steve.brehaut@long-port.com
Property 01481 728721 www.long-port.com
Louvre Group Derek Baudins guernsey@louvregroup.com
Financial Services 01481 727249 www.louvregroup.com
Lovell Ozanne & Partners Ltd Andrew Ozanne admin@lovellozanne.com
Architects & Surveyors 01481 235397 www.lovellozanne.com
LRD - The Big Idea Jim Delbridge jim@lrd-thebigidea.com
Advertising & Marketing 01481 750490 www.lrd-thebigidea.com
M Madihan Limited Sue Guillard info@madihan.com Mallard Cinema, The David Brown info@mallardcinema.co.uk
Financial Services 07911 717755 www.madihan.com Leisure 01481 266366 www.themallardcomplex.com
Mappin and Webb Stephanie Duskova 433@mwgroup.co.uk
Retail 01481 723621 www.mappinandwebb.com/store-finder/Guernsey/433 Marine / Trades 01481 243048 www.mge.gg
Marine & General Engineers Ltd David Coleman gcc@mge.gg
Marine 01481 253181 www.marine-electronics.co.uk
Marine Electronics Ltd Alan Green sales@marine-electronics.co.uk
Mora Restaurant and Brasserie Andre Moreira eat@mora.gg Morgan Sharpe Administration Ltd Serena Tremlett info@morgansharpe.com Mourant Ozannes Robert Shepherd guernsey@mourantozannes.com
Martel Maides Richard Fox info@martelmaides.co.uk
Property / Auctioneers 01481 713463 www.martelmaides.co.uk
MS & Co Martin Sandle ma@msandco.gg
Martel-Dunn Recruitment Sandra Martel-Dunn recruit@martel-dunn.com
Recruitment, HR & Payroll 01481 730565 www.martel-dunn.com
MSD International Limited Simon Golland info@msdinternational.com
Retail 01481 734444
Martin O’Meara Gary Willcocks garyw@momeara.co.uk Martyn Guille Silversmiths and Fine Jewellers Martyn Guille info@channelsiandsilver.com
Mawson Collins Howard Mawson info@mawsoncollins.com
Property 01481 244244 www.mawsoncollins.com
Mayside Recycling Michael Grime info@mayside recycling.gg
Recycling 01481 247599 www.maysiderecycling.gg Retail 01481 236771 www.meadowcourtfarm.co.uk
Meadow Court Farm Ray Watts meadowcourtfarm@cwgsy.net
Health 01481 238565 www.msg.gg
Medical Specialist Group Neil Robilliard info@msg.gg
Financial Services 07911 728250 www.mekad.com
Mekad (Guernsey) Limited Dominique Carpentier info@mekad.com
Retail 01481 721122
Mercury Distribution Ltd James Greening jgreening@mercurydistribution.com
Home & Garden 07781 464600 www.michelehilton.com
Michele Hilton Design Michele Hilton info@michelehilton.com
Motoring and Biking 01481 720777 www.millards.org
Millard & Co Ltd Tim Millard millards@cwgsy.net
Financial Services 01481 714942 www.milroycapital.com
Milroy Capital Ltd Robert Milroy rmilroy@milroycapital.com
Education & Training 07781 130128 www.mindfulguernsey.com
Mindful Guernsey Nicky Jenkins info@mindfulguernsey.com Miton Optimal Portfolio Managment CI Limited Mark Margetts-Smith info@mitonoptimal-ci.com Monarch Vulcanising Systems Ltd Toni Elderfield info@monaflex.com Montagu Evans Channel Islands Tony Rowbotham info@montagu-evansci.com Moore Stephens Lance Spurrier ms@msgsy.com
Financial Services 01481 231100 www.morgansharpe.com Legal Services 01481 723466 www.mourantozannes.com Financial Services 01481 701521 Business Services 01481 241200 www.msdinternational.com Food & Drink 01481 727101 www.muse.gg
Retail 01481 236161 www.channelislandsilver.com Trades 07781 165892
Mauger, D. P. Electrical Contractor Dave Mauger davemauger@cwgsy.net
Muse Steve Le Poidevin relax@musge.gg
Food & Drink 01481 725053 www.mora.gg
Financial Services 01481 740044 www.mitonoptimal-ci.com Manufacturers 01481 241024 www.monaflex.com
Architects & Surveyors / Property 01481 742280 www.montagu-evansci.com Financial Services 01481 721769 www.msguernsey.moorestephens.com
N N St J Paint & Son Ltd Paul Paint paint@guernsey.net Nashcopy CI Ltd Clive Le Tissier i@nashcopy.com National Trust of Guernsey, The Sarah Lampitt admin@nationaltrust.gg
Retail 01481 721096 Business Services 01481 712808 www.nashcopy.com Charity 01481 255384 www.nationaltrust.gg
Navitaur Limited Nick Bennett info@navitaur.com
Consultants 07781 152227 www.navitaur.com
Nerine Trust Company Ltd Keith Corbin info@nerine.com
Financial Services 01481 701300 www.nerine.com
Network Insurance and Financial Planning June Goater admin@network.gg Next Generation IT Jason Connolly info@ngit.co.uk Nick Brett Property Ltd Nick Brett info@brettproperty.com Nordben Life & Pension Insurance Sue Garrett info@nordben.com Norman Piette Ltd Tony Gallienne sales@normanpiette.com Normandie Health & Safety Limited Chris Schofield info@normandiehs.com Normanor Limited Sara Harborow info@normanor.co.uk
Insurance Providers 01481 701400 www.network.gg IT & Computing 01481 750750 www.ngit.co.uk Property 01481 720123 www.brettproperty.com Insurance Providers 01481 702900 www.nordben.com Retail 01481 245801 www.norman-piette.com Education & Training 01481 253953 www.normandiehs.com Distributors 0 1481 268330
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Financial Services 01481 231997 www.novagroup.com
Nova Wealth Ross Preston info@novagroup.com
Retail 01481 244383
N. P. Holdings Limited Tony Gallienne admin@np-holdings.com
O
 Oak Trust (Guernsey) Limited David Willis dwillis@oaktrust.co.uk
Financial Services 01481 722584 www.oaktrustgroup.com Business Services 01481 244048 www.ocs-ci.com
OCS One Complete Solution Ltd Mike de Laune guernsey@ocs.co.uk
Financial Services 01481 743600 www.ci.odeywealth.com
Odey Wealth Management (CI) Limited Sarah Thomson-Kennedy info@odeywealth.com
Business Services 01481 234490
Office Projects Tony Veron tonyveron@officeprojects.gg Offshore Will Morgan info@offshore.gg
Financial Services / Education & Training 01481 736040 www.offshore.gg
Offshore Electronics Ltd Steve Marshall steve.marshall@offshore-electronics.co.uk Offshore Payroll Ltd Gary Hill gary@offshorepayroll.com Ogier Legal Claire Long legal@ogier.com Old Government House Hotel & Spa, The Tracey O’Neill toneill@rchmail.com Opus Private Limited Shane Giles guernsey@opusprivate.com Optimus Group Limited Peter Mills info@optimusgrouplimited.com
Manufacturers 01481 712721 www.offshore-electronics.co.uk Business Services 01481 728334 www.offshorepayroll.com Legal Services 01481 721672 www.ogier.com Hotels, Guest Houses & B&Bs 01481 724921 www.theoghhotel.com Financial Services 01481 754700 www.opusprivate.com Consultants 01481 755690 www.optimusgrouplimited.com
Orangefield Legis Fund Services Limited Stuart Plattransom stuart.plattransom@legisgroup.com
Financial Services 01481 726034 wwwlegisgroup.com
Orchard PR Steve Falla info@orchardpr.com
PR 01481 251251 www.orchardpr.com
Orion Insurance Management Ltd Janet Hawke jan@orion-insurance.co.uk OSA Recruitment Nick Graham mynewjob@osa.gg OSG Group.Co Iain Whitchurch iain@osggroup.co Ounsworth Decor Ltd Mac Gallienne ounsworth@cwgsy.net Outdoor Guernsey Limited Ant Ford Parker bookings@outdoorguernsey.co.uk
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Insurance Providers 01481 728864 www.orion-insurance.co.uk Recruitment, HR & Payroll 01481 712891 www.osa.gg Business Services 01481 722992 www.osggroup.co Trades 01481 266194 www.ousworthdecor.com Leisure 07781 130403 www.outdoorguernsey.co.uk
P
Pandora Hotel C Ryan pandora@cwgsy.net
Hotels, Guest Houses & B&Bs 01481 720971 www.pandorahotel.co.uk
Paper Box, The Phillip Morgan pdamorgan@cwgsy.net
Retail 01481 712877
Parish Group Ltd Arran Grisley info@parish-group.com
Financial Services 01481 729002 www.parish-group.com
Partners Group (Guernsey) Ltd Daniel Stopher daniel.stopher@partnersgroup.com Paul Davis Freight Services Ltd Nigel Dutson nigel.dutson@pdfs.com Perkins Chartered Certified Accountants R Laurent perkins@guernsey.net Personnel Appointments Chris Blin recruit@pa.gg Pet Technology Store Ltd Helen Chamberlain sales@pettechnologystore.com PJWD.Net Paul J Ninnim enquiries@pjwd.net Placing People 1st Lynda Sims jobs@placingpeople1st.co.uk Polar Instruments Ltd Nigel Mann mail@polarinstruments.com Polygon Group Limited Amanda Groves info@polygon.co.gg POS Interiors David Inglis sales@posinteriors.com Potting Shed, The Jay Aylmer gsy@thepottingshed.com Precision Plastics Kevin Brown sales@precisionplastics.co.gg Price Bailey Limited Kirsty Warner guernsey@pricebailey.gg
Prime Practice Nick Guillemette nicklg@cwgsy.net Printed in Guernsey Rob Plampton theteam@printed.gg Project Hire & Sale (Guernsey) Ltd Tony Gallienne enquiries@project.gg Prospero Facilities Services Paul Clark info@prospero.gg Profile Event Management Michele Butters michele@profileevent.co.gg
Financial Services 01481 711690 www.partnersgroup.com Distributors 01481 244153 www.pdfs.com Financial Services 01481 724966 Recruitment, HR & Payroll 01481 723221 www.pa.gg Retail 01481 266066 www.pettechnologystore.com Advertising & Marketing 01481 230966 www.pjwd.net Recruitment, HR & Payroll 01481 736444 www.1strecruit.co.uk Manufacturers 01481 253051 www.polarinstruments.com Financial Services 01481 716000 www.polygon.co.gg Business Services 01481 244718 www.posinteriors.com Advertising & Marketing 01481 727699 www.thepottingsheddesign.com Distributors 01481 242311 www.precisionplastics.co.je Financial Services 01481 715669 www.pricebailey.gg
Business Services 07781 156118 www.primepracticeguernsey.co.uk Printers 01481 259188 www.printedinguernsey.gg Retail 01481 242047 www.project.gg Business Services 01481 723000 www.prospero.gg Event & Venue Services 01481 740843 www.profile.co.gg
Financial Services 01481 753333 www.theprovidenceworld.com
Providence Global Limited Sarah Whittaker info@provifinancial.co.uk
Financial Services 01481 752000 www.pwc.com
PwC John Roche john.roche@gg.pwc.com
Business Services 01481 242800. www.quantum.gg Marine 01481 715399 www.quantum-medmarine.com
Quantum Med Marine Ltd Nick Piper npiper@quantum-medmarine.com Quintessential Relocation Consultants Jo Stoddart info@qrcci.com
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Consultants 01481 257200 www.qrcci.com
Trades 01481 256585 www.rgfalla.gg
RG Falla Ltd Peter Gregory enquiries@rgfalla.gg
Food & Drink 01481 720134 www.randallsbrewery.com
RW Randall Ltd Jayne Langlois tours@rwrandall.co.uk Rabeys Group Ltd John Waterman sales@rabeys.com
Motoring & Biking 01481 244551 www.rabeys.com
Ravenscroft Ltd David McGall info@ravenscroft.gg
Financial Services 01481 729100 www.ravenscroft.gg
Ray & Scott Ltd Jeff Fox ray.scott@cwgsy.net
Retail 01481 244610 www.rayandscott.com Retail 01481 249544 www.regencybedding.co.uk
Regency Bedding Ltd Ben Swan sales@regencybedding.co.uk
IT & Computing 01481 267338 www.resolution-it.co.uk
Resolution IT Olly Duquemin info@resolution-it.co.uk Richard Stapley Ltd Chartered Accountants Richard Stapley rs@richardstapley.com
Financial Services 01481 267460 www.richardstapley.com
Rock & Small Ltd Matt Collas info@rockandsmall.com
Advertising & Marketing 01481 724705 www.rockandsmall.com
Ronez Ltd Steve Roussel steve.roussel@aggregate.com R.A. Rossborough (Guernsey) Ltd Ian Stewart gsy@rossboroughgroup.co.uk
Rothschild David Oxburgh marketing@rothschild.com
Financial Services 01481 713713 www.rothschild.com
Royal Bank of Canada (C.I.) Ltd Lindsay Ozanne lindsay.ozanne@rbc.com
Quantum Cabling Installations Ltd Mark Addlesee support@quantum.gg
Rocquette Cider Company Ltd James Meller james@rocquettecider.com
Insurance Providers 01481 722222 www.rossgower.com
Rotorswing UK Ltd Nick Piper nick@rotorswing.co.uk
Q
Rock Commercial Peter Van de Velde peter@rockcommercial.co.uk
Ross Gower Group Dean de la Rue info@rossgower.com
Property 01481 728559 www.rockcommercial.co.uk Food & Drink 01481 232501 www.rocquettecider.com Trades 01481 256426 www.aggregate.com/our-businesses/ronez Insurance Providers 01481 241555 www.rossborough.co.uk
Royal Bank Of Scotland International Robert Girard robert.girard@rbsint.com Royal Chambers Michelle Morley michelle.morley@royal-chambers.co.uk Royal London Asset Management C.I. Ltd Pierre Paul info@rlam.co.gg
Marine 01481 726267 www.rotorswing.co.uk Financial Services 01481 744041 www.rbcwminternational.com Financial Services 01481 703873 www.rbsinternational.com Property 01481 760001 www.theroyalchambers.com Financial Services 01481 711261 www.rlam.com
S Saffery Champness Jeremy Ellis info@saffery.com Samuel Pepys David Whitby info@samuelpepys.com
Financial Services 01481 721374 www.saffery.gg Retail 01481 727616 www.samuelpepys.com
Sancus (Guernsey) Limited Andrew Whelan info@sancuslimited.com
Financial Services 01481 810188 www.sandpiperci.com
Sandpiper CI Tony O’Neill tonyoneill@sandpiperci.com
Retail 01534 508416 www.sandpiperci.com
Sark Estate Management Dawn Manger dawn.manger@sarkestatemanagment.com Sapphire Underwriters Nigel Brand nigel.brand@sapphire.gg
Property 01481 832704 Insurance Providers 01481 737414 www.sapphire.gg
Sarnia Estate Agents Ltd Alex Ford enquiries@sarniaestateagents.com
Property 01481 727989 www.sarniaestateagents.com
Sarnia Hotels Ltd Karel Harris karel@mooresguernsey.com
Hotels Guest Houses & B&Bs 01481 724452 www.sarniahotels.com
Sarnia Management Corporation Limited Andre Stefani sarnia@smcl.co.gg Sarnia Mutual Ltd Vernon Etherington enquiries@sarniamutual.com Sarnia Roofing Ltd Andy Gavey info@sarnianroofing.com Sausmarez Manor Peter De Sausmarez sausmarezmanor@cwgsy.net
Financial Services 01481 728444 www.smcl.co.gg Financial Services 01481 723501 www.sarniamutual.com Trades 01481 715475 www.sarnianroofing.com Leisure 01481 235571 www.sausmarezmanor.co.uk
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Event and Venue Services 07781 113394 www.savethedate.gg
Save the Date Annette Gent info@savethedate.gg
Retail 01481 242100 www.scopefurnishing.co.uk
Scope Furnishing Ltd Tony Bourgaize sales@scopefurnishing.co.uk
SPF Private Clients (Channel Islands) Ltd Pierre Blampied pblampied@spf.gg
IFA 01481 715234 www.spf.gg
St Emilion Restaurant Andy Heaume andy.heaume@cihospitality.com
Food & Drink 01481 726059
Sensible Technology Limited Matt Guille matt@sensible.gg
Home & Garden / Retail 01481 248567 www.sensible.gg
St George’s Davina Sweet stgeorges@suremail.gg
7dayselfstore Shaun Broughton space@7dayselfstore.com
Archive & Storage 01481 727151 www.7dayselfstore.com
St John Training Services Guernsey Steve Ford firstaidtraining@cwgsy.net
SGB Hire John Herbert ukinfo@beis.com
Retail 01481 723711 www.sgb.co.uk/about/sgb-scaffolding/ci
SG Hambros Bank & Trust (Channel Islands) Limited Financial Services Bruce Duckworth 01481 704321 bruce.duckworth@sghambros.com www.privatebanking.societegenerale.co.uk
St Pierre Park Hotel & Golf Resort Dina Le Lacheur reservations.stpierrepark@handpicked.co.uk
Hotels, Guest Houses & B&Bs 01481 721027 www.stgeorges-guernsey.com Education & Training 01481 247979 www.training.ambulance.org.gg Hotels, Guernsey Houses & B&Bs 01481 728282 www.stpierrepark.co.uk
St Sampson’s Constable & Douzaine The Constables stsampsonscontables@gov.gg
Parish Authority 01481 244130 Retail 01481 252521 www.sbpi.co.uk
Sidlocks Roy Kilpatrick sales@sidlocks.com
Retail 01481 713883 www.sidlocks.com
Stan Brouard Group Bridget Foss info@stanbrouard.com
Sigma Robert Sillars robert.sillars@sigmaci.com
Business Services 01481 241111 www.sigmaci.com
Standard Chartered Trust (Guernsey) Limited Trevor Kelham trevor.kelham@sc.com
Financial Services 01481 721787 www.sc.com/gg
Startup Guernsey Tony Brassell info@startup.gg
Advisory Services 01481 710043 www.startup.gg
Situations Recruitment Agency Limited Melissa Campbell team@situations.gg Skill Set CI Limited Sharon Alvarez sharon@skillsetci.com Skills Solutions Sharon Spruce contact@skillssolutionsci.co.uk Skipton International Jim Coupe info@skiptoninternational.com Smart Office Richard Lowe hello@smart-office.co.uk Smith Signs Ltd Dan Smith enquiries@smithsigns.co.uk Sofsync Ltd Susan Watson swatson@sofsync.co.uk Sommelier Wine Company Ltd Richard Allisette som.grapevine@cwgsy.net
Recruitment, HR & Payroll 01481 710639 www.situations.gg Education & Training 01481 735440 www.skillsetci.com Education & Training 07781 192366 www.skillssolutionsci.co.uk Financial Services 01481 727374 www.skiptoninternational.com Business Services 01481 740366 www.smart-office.co.uk Sign Makers 01481 247749 www.smithsigns.co.uk IT & Computing 07781 122449 www.sofsync.co.uk Food & Drink 01481 721677
State Street Alternative Investments Solutions (Guernsey) Financial Services Gerald Hough 01481 734700 ghough@statestreet.com www.statestreet.com/ci/en Steve Ferbrache & Co Ltd Steven Ferbrache steveferbrache@cwgsy.net Stopcost Ltd David Holt admin@stopcost.com Stratagem Nic Legg studio@stratagemonline.com Style Office Paul Watson office@stylegroupguernsey.com Sueco The Food Co Sue Wilson team@sueco.gg Sun Yachts Simon Hughes simon@sunyachts.co.uk
Trades 07781 100685 Business Services 07781 413083 Advertising & Marketing 01481 724945 www.stratagemonline.com Business Services 01481 737044 www.stylegroupguernsey.com Food & Drink 01481 720969 www.sueco.gg Marine 01481 722161 www.sunyachts.co.uk
SOUP Architects Ltd Max Babbe studio@souparchitects.com
Architects & Surveyors 07781 147667 www.souparchitects.com
Sure Jessica Bisson contact@sure.com
Source Recruitment Specialists Julia Martin hello@source.gg
Recruitment, HR & Payroll 01481 701616 www.source.gg
Swallow Apartments Mark Hesse swallowapt@aol.com
Financial Services 01481 729965 www.sovereigngroup.com
Sweet PR Nichole Sweetsur nichole@sweetpr.com
PR 07781 155188 www.sweetpr.com
Retail 01481 245124 www.scs-global.com
Swoffers Limited Andre Austin sales@swoffers.co.uk
Property 01481 711766 www.swoffers.co.uk
Sovereign Trust Channel Islands Limited Stephen Hare ci@sovereigngroup.com Specialist Construction Supplies Ltd Simon Kerin simon@scs-global.com Specsavers Optical Group Dame Mary Perkins debbie.torode@gg.specsavers.com
Retail 01481 232458 www.specsavers.com
Specsavers Opticians Chris Goldsborough dir.guernsey@st.uk.specsavers.com
Health & Beauty 01481 723530 www.specsavers.com
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Sydney Charles Group Philip Lepp info@sydneycharles.co.uk
Telecommunications 01481 700700 www.sure.com Hotels, Guest Houses & B&Bs 01481 249633
Insurance Providers 01481 739970 www.sydneycharles.co.uk
T
U Retail 01481 721928 www.targetautoparts.co.uk
Target Auto Parts Ltd Martyn Le Vallee target@cwgsy.net
Recruitment, HR & Payroll 01481 729298 www.tfsi-ltd.com
Technical Field Services International Ltd Gail Batiste tfsi@cwgsy.net
IT & Computing 01481 700616 www.tiara-ci.com
Tiara Software Consultants Ltd Tim Rawles contact@tiara-ci.com
Charity 07781 113464 www.towncentrepartnership.com
Town Centre Partnership Ltd Jack Honeybill jackhoneybill@hotmail.com
Advertising & Marketing 01481 700070 www.tpacreative.com
TPA Ltd Tony Tostevin info@tpagency.com
Travel 01481 728121 www.trafalgarleisure.com
Trafalgar Travel Ltd Suzanne Rouxel info@trafalgarleisure.com
Travel 01481 712549 www.travelcounsellors.com/chris.roberts
Travel Counsellors - Vaughan Davies Travel Vaughan Davies 01481 726837 vaughan.davies@travelcounsellors.com www.travelcounsellors.com/vaughan.davies Travel Solutions Fred Eulenkamp guernsey@travelsolutions.uk.com
Travel 01481 715145 www.travelsolutions.uk.com
Trinity Trust Company Limited Keith Le Poidevin info@trinitytrust.co.uk
Financial Services 01481 727429 www.trinitytrust.co.uk
Troalic A J & Sons Ltd Andrew Troalic ajtroalics@cwgsy.net Trust Corporation of the Channel Islands Limited Ken Wrigley ken.wrigley@trustcorpci.com TT Software Limited Tony Trenker admin@ttsoftware.gg TTC Travel Group Limited Michael Page michael.page@bookttcuk.com Tyrrell Dowinton Associates Ltd Paul Dowinton mail@tda.gg
Food & Drink 01481 736366 www.urbankitchen.gg
Food & Drink 01481 264516 www.tasteofindiaci.com
Taste Of India Restaurant, The Tony Fernandes joyce@cwgsy.net
Travel Counsellors - Chris Roberts Chris Roberts chris.roberts@travelcounsellors.com
Urban Kitchen Neil Darby enquiries@urbankitchen.co.gg
Retail 01481 245363 Financial Services 01481 730430 www.trustcorpci.com
V Valley Computer Services Ltd Gordon Dutton-Queripel sales@valley-computers.co.uk Vantage Marketing Limited Verienne Belcher verienne.belcher@vantage.gg Vaudin Stonemasons Ltd Lance Vaudin vaudinstone@cwgsy.net Vazon Energy Elizaeth Landles
IT & Computing 01481 239460 www.valley-computers.co.uk Advertising & Marketing 01481 700660 www.vantage-marketing.co Trades 01481 248316 www.vaudinstone.com Consultants 01481 729881 vazon@vazon.gg
Vazon PR & Events (Metasis Ltd) Fleur Curzon fleur.curzon@vazon.co.uk
Event & Venue Services 01481 722424 www.vazon.co.uk
Vazon PR & Events (Metasis Ltd) Fleur Curzon fleur.curzon@vazon.co.uk
Event & Venue Services 01481 722424 www.vazon.co.uk
Veneti Alan Jackson alan@veneti.co.uk Vision Networks Ltd Bill Mead sales@cctv.gg Vortex Public Relations Nigel Robson nigel@vortexpr.com
Business Services 07781 457455 www.veneti.co.uk Security 01481 255414 www.cctv.gg PR / Media 01481 233080 www.vortexpr.com
IT & Computing 01481 700202 www.ttsoftware.gg Travel 01481 754771 www.thetravelcorporation.com Architects & Surveyors 01481 259959 www.tda.gg
W
Waitrose Guernsey Ian Burdekin manageradmiralpark@waitrose.co.uk Watts & Co Limited Jo Watts info@wattsandco.co Weighbridge Trust Ltd Du Preez Vermeulen admin@weighbridge-trust.co.uk White & Company Steve Hammer guernsey.hq@whiteandcompany.co.uk
Retail 01481 729222 www.waitrose.com Property 01481 740071 www.wattsandco.co Financial Services 01481 720581 www.weighbridge-trust.com Removals 01481 736868 www.whiteandcompany.co.uk
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White House Hotel Jonathan Watson hotel@herm-island.com Willis Management (Guernsey) Ltd Martin Best bestm@willis.com Window Service Centre Mark De la Rue wsc.ltd@cwgsy.net World Travel Ken Baker ken@worldtravel.gg WT Partnership (Guernsey) Ltd Nigel Carter guernsey@wtpartnership.com
Hotels, Guest Houses & B&Bs 01481 722377 www.herm-island.com Consultants 01481 720049 www.willis.com Manufacturers 01481 248743 www.windowservicecentre.com Travel 01481 252211 www.worldtravel.gg Architects & Surveyors 01481 723163 www.wtpartnership.com
X X-Ware Ltd, T/A JCS Barry Pitfield info@talkjcs.com
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IT & Computing 03450 049 599 www.talkjcs.com
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