November / December 2014
Andreas Tautscher
Regulation, reputation and return PAYING IT FORWARD
INNOVATION AND RISK
Working with Mauritius
Jo Porritt talks about the things that ruin her day and the responsibilities business owners have to the new generation of entrepreneurs
Head of Deutsche Bank in the Channel Islands talks about business success, recruitment challenges and taking risk
How Guernsey might take advantage of the aggressive marketing activities and financial services offered by one of its competitors
G U E R N S E Y ’ S
B U S I N E S S
M A G A Z I N E
DaV i D
The firsT name in LeaDinG BY eXamPLe
We create the right environment for our people to flourish – so they stay with us long term. The result? A pool of talented, experienced professionals motivated to deliver top quality service. We believe we know what good looks like. We are
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Welcome to the year that was So 2014 is nearly over. It’s difficult to believe that we have already reached the time of year when conversations centre on late night shopping and where to put the Christmas tree. It’s a time of both reflection and looking ahead to next year. This issue of Contact does a little of both. In our special feature ‘Looking ahead to 2015’, we have a number of business leaders from across the whole spectrum of our business community looking back at how their organisations and sectors have fared during 2014 and what they anticipate for 2015, both in terms of business challenges as well as areas of potential growth. I think it’s safe to say that there is a level of optimism emerging, albeit with a few concerns and cautionary tones relating to issues such as GST, air links and our housing policy. Externally, with Europe seemingly sliding back into recession, strife in the Middle East and a general election looming in the United Kingdom, these all add a cloud, but hopefully only a grey cloud to our outlook. We include features on our banking and investment sectors and, moving away from professional services, we talk to local companies which are heading undoubtedly into their busiest time of year – brewers, liqueur manufacturers and someone who shakes things up (literally) in his mobile bar. We even have an exclusive cocktail recipe featuring locally produced ingredients to help with the festivities.
Editor Trish Grover editor@collaboratecommunications.com Advertising sales Julie Todd sales@collaboratecommunications.com Design & production Mojoe joe@mojoecreative.co.uk
From Chamber’s perspective, it has been an eventful year and one which can claim ticks in many boxes. We introduced a new-look magazine; we launched the new website to which many of you are regular visitors and contributors; in the last few months we have seen significant growth in new memberships; we have even embraced social media in a more cohesive way so please ‘follow’ and ‘like’ us on Twitter and Facebook! Of course there are challenges ahead. The global finance market is becoming increasingly competitive; regulation is becoming more complex by the day (FATCA, FATCA UK, Common Reporting Standard). These are genuine threats that our finance industry must overcome to retain its position in the market place. Closer to home, Treasury and Resources has the on-going challenge to balance the books and plan for the longer-term seismic shift in our local demographics. We continue to drum home to government the need to both constrain and reduce spending. I for one am looking forward to a 2015 which will see optimism within our local business sector grow, new business start ups to flourish and some of these larger challenges to be faced head on and resolved. May I wish you and your families, friends, colleagues and businesses a very happy Christmas and a successful New Year.
Contact is produced six times a year by Collaborate Communications. To receive Contact magazine call Julie Todd on: communications 01481 715 222 or email: sales@collaboratecommunications.com www.facebook.com/ContactmagazineGuernsey @collaborateCI
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Contact is published by Collaborate Communications. Copyright 2014. All rights reserved. Any reproduction without permission is prohibited. Contact contains editorial content from external contributors which does not necessarily reflect the views of the publishers. Contact does not accept or respond to unsolicited manuscripts and photographs. The publishers do not accept responsibility for errors in advertisements or third party offers.
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FE ATUR ES
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34
Andreas Tautscher
Mauritius
Regulation, reputation and return
It’s all about Africa
Contents 6 Business news
61
74
Grumpy old (wo)man
If I were in charge
With Jo Porritt
With Matt Fisher
12 Chamber news 17 Andreas Tautscher 27 Investment focus 34 Jurisdictions - Mauritius 43 Banking 50 Looking ahead 61 Grumpy old (wo)man 64 Looking ahead (continued) 73 Business in the community 74 If I were in charge
CONTRIBUTORS James Arklie - writer
Simon Boucher-Harris - photographer
Gemma Long - writer
John O’Neill - photographer
Nichole Sweetsur - writer
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BUSINESS NEWS
Visiting sailors say ‘aye’ Visiting yachtsmen have responded positively to Guernsey Harbours’ first customer satisfaction survey that was carried out over the summer. 10,500 vessels visited Guernsey this season and 388 responded to the survey conducted between 14 July and 30 August. Most of the survey respondents (87%) were on sailing boats with 13% on motorboats. The survey asked a range of questions which concentrated on the user experience of
New international standards for regulating corporate service providers The Group of International Finance Centre Supervisors (GIFCS) has launched a new benchmark for the regulation of trust and corporate service providers. 6
visiting Guernsey, the marina attendants’ assistance and the facilities available. Guernsey Harbours’ leisure manager, Sally Diamond, said the results were encouraging and gave Guernsey Harbours a clear direction as to what visitors wanted. ‘The results are in line with our own thinking in terms of what is working well and what needs further investment. We were heartened to see a high number of repeat visitors (75%) which shows that Guernsey is a port that people come back to time and again. We are also focused on attracting new business.’ She added that whilst the survey results
Guernsey has been a champion of this new approach that has been developed by a GIFCS working group chaired by the Guernsey Financial Services Commission’s general counsel, Philip Nicol-Gent. Philip commented on the importance of having a common standard for the sector across various jurisdictions. ‘This is an extremely important area and considerable effort has been made by everyone involved to develop a proportionate and meaningful standard towards which all jurisdictions can work.
largely indicated positive feedback, Guernsey Harbours was also receptive to constructive criticism. ‘The general feeling was that our marina shower and toilet facilities are very out-dated. The original buildings are old and we are aware that the interiors need significant investment to bring them up to modern day standards. ‘Our first survey sets a benchmark for the future. We are pleased with the overall results and will be listening to our visitors and doing what we can to improve the facilities to entice as many of them as possible to return year-on-year and recommend Guernsey to their friends.’
Jurisdictions will be able to demonstrate more effectively that their trusts and companies are being used for proper purposes and it will aid the international fight against terrorist financing and money laundering.’ Guernsey’s trust and corporate sector already operates to high standards and over the next12 months the commission will undertake an analysis of the regulatory regime to determine whether small adjustments may be required in order to underpin the new standard.
B USIN E SS NEWS
Cloud service provider Calligo has been awarded the full ISO 27001:2013 Information Security certification, the industry standard in global security management, the first offshore cloud service provider to achieve certification to the latest version of the standard. The certification was awarded following a robust and detailed external audit by industry leader in information security, QEC Certification.
Global security certification for Calligo
First foundation migration for Guernsey
Guernsey Chamber of Commerce Dinner Wednesday 19th November 2014
in our approach to security and privacy. With the pace of change within technology it is crucial to have an up-to-date and continually improving security framework in place.’ Nick Arnold, the company’s chief security officer explained what this achievement means for clients.
Julian Box, chief executive of Calligo (pictured) is very proud to have been awarded this certification.
‘This standard is a reflection of the excellent levels of service that we provide our clients and our guarantee that both their data and ours are always safe, and protected. It demonstrates that security is truly at the centre of everything we do.’
‘This achievement follows a great deal of effort from all areas of the organisation. I’m extremely pleased that we have achieved certification against the very latest version of the standard, ensuring that the latest security practices and controls are included
ISO is the world’s largest developer of voluntary international standards which give state-of-the-art specifications for products, services and good practice, helping to make industry more efficient and effective.
Following the introduction of Guernsey’s foundation legislation last year, the first migration of a foundation from another jurisdiction to Guernsey has been registered with the Guernsey Registry.
Senior associate Natasha Kapp said Carey Olsen has had several enquiries regarding foundation migrations into the island following the introduction of the new law, which allows Guernsey to offer a product that is more familiar to clients from civil law jurisdictions.
Lloyd’s Trust Company (Channel Islands) Limited has moved a Liechtenstein-based foundation to the island. Carey Olsen prepared the migration application for submission to the registry and advised Lloyds on the foundation’s new charter and the rules that needed to be adopted to comply with the Foundations (Guernsey) Law, 2012 as well as the legal and regulatory aspects of their appointment as a foundation official and the provision of foundation services.
‘Guernsey is very attractive for establishing new foundations because it is a reputable jurisdiction with highly experienced advisors and a sound and rational regulatory environment. Many existing structures already include foundations established in other jurisdictions and clients can see the benefits that migrating the foundation to Guernsey might bring.’
Guernsey Awards for Achievement Gala Evening Thursday 5th February 2015
events by
Tel: +44 (0)1481 728686 Email: info@eventguernsey.com awards.gg
eventguernsey.com
B USIN ESS NE WS
PwC’s class of 2014 PwC Channel Islands has welcomed a host of new faces to its offices in Jersey and Guernsey. As part of this year’s ‘Class of 2014’, the Jersey and Guernsey offices of PwC have welcomed a total of 18 new recruits in Guernsey, 10 of whom are local individuals, and 19 in Jersey. The new faces, are all now embarking on
a three-year training programme to gain professional qualifications. Amongst the new intake is a number of high quality undergraduates on industry placements and graduates from the UK, Bulgaria, Prague and Pakistan as well as the ‘home-grown’ talent. 2014 marks the record-breaking 11th year that the firm has been ranked number one in the Times ‘Top 100 Graduate Employer of the Year’ list. Brendan McMahon, senior partner at PwC welcomed the new recruits:
Management buy out and a new name for Ogier Fiduciary Services Ogier Fiduciary Services has been re-branded as Elian following a successful MBO led by chief executive Paul Willing (pictured). Paul has big plans for the future growth of the company which employs 500 people across 10 offices. His vision is for Elian to set the standard in terms of client service delivery.
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‘This significant intake of graduates and school-leavers demonstrates not only that PwC continues to see the long-term value in investing in young local talent, but also that there are real opportunities for graduates from a variety of degree disciplines to embark and build on world class careers in diverse business areas in both Guernsey and Jersey. I’m really pleased to welcome such a strong group of individuals to our teams in the Channel Islands.’
‘We have a comprehensive strategy in place for growing our business organically, consolidating our position in core markets. We also have a well-funded acquisition strategy that will further accelerate our growth and we are currently considering a number of significant opportunities. Our acquisition strategy will give us critical mass in important new markets where our clients need our services,’ he said. Tom Amy, managing director, Elian (Guernsey), added, ‘Relaunching as Elian gives us the opportunity to build upon the outstanding foundations we have already achieved in Guernsey. We are firmly focused on the future and growth is at the heart of our plans.’
B USIN E SS N EWS
Guernsey signs cooperation agreement with Beijing Guernsey has signed a Statement of Cooperation with the Beijing Municipal Bureau of Financial Work. The agreement to cooperate in the promotion of common prosperity and development across both jurisdictions
was signed in Beijing by Kevin Stewart, Commerce and Employment Minister and SHEN Hong, Vice Counsel of the Beijing Municipal Bureau of Financial Work.
assets owned by banks, and he was hoping to learn from Guernsey about, not just its banks, but also its investment funds, captive insurance and wealth management sectors.
‘This agreement demonstrates our continued commitment to not only China, but Beijing specifically. It represents the next phase of our relationship to cooperate, exchange ideas and trade together more extensively in the future. We are looking forward to sharing in the mutual benefits of this partnership,’ said Deputy Stewart.
Chief executive of Guernsey Finance, Fiona Le Poidevin, sees this as a positive step for Guernsey.
Mr SHEN said that he was excited to learn about Guernsey and its finance industry and that signing the agreement moves the cooperation between Beijing and Guernsey forward. He said it was a good time in the Chinese calendar for the Guernsey delegation to be visiting Beijing where the economy is performing steadily and there is scope for finance sector development. He said that Beijing was still a relatively traditional finance centre, with 80% of all
‘I am delighted that this agreement has been signed. It shows the strength of Guernsey’s relationship with Beijing and is a statement of intent for developing this further in the future.’ She added that Guernsey Finance would work with the equivalent organisation, the Beijing Financial Development Centre, to facilitate exchange programmes, training courses and educational workshops between the two centres. Guernsey signed a similar agreement with the Shanghai Municipal Financial Services Office in 2010.
Stand out or sit out Be part of Guernsey’s biggest and most glittering evening that recognises and celebrates achievement. Book your place at the Gala Awards Evening Thursday 5 February 2015 Tickets are £80 each or £800 for a table of 10 and include Champagne reception, guest speaker, three course dinner and full awards presentation evening.
To book please call Natalie Davidson on +44 (0)1481 728686 or email natalie@eventguernsey.com www.awards.gg
Discover who has won this year’s Guernsey Awards for Achievement
P EO P LE
Adrian Wheeler, Liquid Adrian has joined Liquid as a non-executive director. Adrian co-founded Sterling Public Relations, in 1976 and, when it was acquired in 1990 by Grey, he continued to work for them for 16 years as CEO. He is also non-executive director at London Communications Agency and Firefly, a partner in Agincourt Communications and a consultant at the Gyroscope Consultancy and Best Communications. A fellow of the CIPR and of the PRCA, Adrian was awarded the Stephen Tallents Medal for services to the public relations industry. CEO, Lis Lewis-Jones said: ‘Adrian’s enormous experience, particularly in expanding a business and increasing turnover and profitability, will be invaluable to Liquid and the board moving forward.’
Kieran Mayley and Charli Russell, Guernsey Gas Guernsey Gas has taken on its first apprentices for three years, including the company’s first ever female apprentice. Charli joins the service team in Guernsey having left school in 2007 and worked in retail, finance and catering. She joins Guernsey Gas from a panel beaters, where she has been working as a car sprayer. Kieran has been working as a shop assistant since leaving school two years ago. Commercial director John Davies commented: ‘Following the company’s restructure, we are now looking to the future and need to ensure that we have the right people who are qualified and experienced and can deliver the service that our customers expect.’
Dominic Wheatley, Guernsey Finance Guernsey Finance has appointed Dominic Wheatley as the new chief executive with effect from 1 December. Mr Wheatley will replace Fiona Le Poidevin, whose resignation was announced in July. Dominic has more than 25 years’ experience in the international financial services market in the UK and Guernsey, most recently as managing director of Willis Management (Guernsey) Limited. Jim Gilligan, chairman of Guernsey Finance, said: ‘Dominic has a wealth of knowledge and expertise within the financial services industry both locally and internationally and a strong record of international marketing. We look forward to the contribution he will make to the organisation going forward.’
Nadia Lewis, Deutsche Bank Deutsche Bank has appointed Nadia Lewis as head of compliance, Channel Islands. A practising solicitor and MBA graduate from the London Metropolitan Business School, Nadia joins Deutsche Bank from the RBS Group, where she most recently held the position of head of conduct standards for RBS group compliance in London. Andreas Tautscher, chief executive, Channel Islands, commented: ‘The guidance, perspective and expertise that Nadia will bring to Deutsche Bank make her a valuable new addition to the Channel Islands team, where we aspire to a culture of total integrity towards our clients and operational discipline in partnership with the regulators.’
Donna Abel, Channel Islands Co-operative Society Donna, the Society’s chief HR officer, has been awarded Chartered Fellowship (FCIPD) of the Chartered Institute of Personnel Development (CIPD), the highest level of CIPD professional membership with only 13,000 CIPD members with this appointment worldwide. Donna has 12 years’ experience in HR and is responsible for delivering the society’s HR strategy and promoting continued professional development for just under 1,000 Co-operative employees. Colin Macleod, chief executive officer said: ‘It’s fantastic that Donna has received recognition from the most well respected industry body for HR professionals. I offer her my personal congratulations for her hard work and dedication.’
Richard Sheldon, Appleby Appleby has appointed Richard as senior employment lawyer. He has joined Appleby from UK law firm, Eversheds, where he gained a track record advising on major multijursidictional and complex employment law projects. Richard practises in all areas of employment law including strategic advice, litigation and transactional support, as well as advising on matters such as executive severance, redundancies, agency workers, restrictive covenants, bonus disputes and trade union issues. Gavin Ferguson, Appleby Guernsey Office managing partner, said: ‘Richard’s experience will be something from which all our clients will be able to benefit. Businesses that operate across Guernsey and the UK will gain from his recent UK employment expertise.’
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Realise the potential of your people PE O PL E
Gary Bougourd, Babbé McCathie Gary has been appointed Babbé McCathie’s technical director. In a career spanning over 40 years, Gary has been involved in delivering engineering solutions to projects as varied as the Guernsey Post headquarters in La Vrangue, Checkers Superstore, St Pierre Park Hotel, the iconic Le Rondin School development, the Dorey Centre at St James and Friquet Garden Centre. Managing director Don Babbé said: ‘Gary is held in high esteem by his colleagues, engineers and construction professionals. He demonstrates not only a high level of technical knowledge but also has the eye for detail and a friendly, yet professional, approach.’
Yaroslav Stefal, Medical Specialist Group Consultant anaesthetist Dr Yaroslav Stefak has joined the Medical Specialist Group. Born and educated in the Ukraine, Yaroslav worked in hospitals in the Ukraine and Poland before moving to the UK in 2001 as senior cardiology technologist at The Clementine Churchill Hospital in London. He then worked as a senior house officer in anaesthetics at the Medway Maritime Hospital, the Frimley Park Hospital and the Royal Berkshire Hospital in Reading. Yaroslav became a Fellow of the Royal College of Anaesthetists in 2008, of the Faculty of Pain Medicine of the Royal College of Anaesthetists in 2012 and was awarded the European Diploma of Regional Anaesthesia in 2012.
Marc Lainé, C5 Alliance Marc has been appointed to the C5 Alliance group board. Marc has over 25 years’ experience in the telecommunications and technology sectors. In 1994 he founded ATLAS Telecom, which was sold to the Jersey Telecom Group in 2002. He held various other senior positions in the sector before joining C5 Alliance in 2010. Mark Loane, founder and CEO said: ‘Marc is highly regarded in this industry and the driving force behind our Guernsey operation. Not only does he have extensive knowledge of technology and how it can enhance business, he also has the commercial acumen. He will provide invaluable input as part of the group board.’
Hugh Chivers, Daniel Smale, Chris Le Tissier, ABN AMRO Chris has been appointed business risk officer; Hugh has joined as a senior administrator in the credit support team, and Daniel has taken up the position of client relationship manager. In his new role, Chris will focus primarily on credit risk, operational risk and information security within the bank and investment management. Hugh joins the bank following a 40-year career at HSBC. He will deal with all aspects of credit applications. Daniel has also joined from HSBC, where he worked in various personal banking roles. He will be working closely with intermediaries and third parties to meet their clients’ financial and banking needs.
TRUST RELATIONSHIP MANAGER (permanent) If you have a minimum of five years’ relevant experience, are STEP/ICSA qualified and are happy to manage a portfolio of clients with minimal supervision, this could be the role for you with this international, respected trust administrator.
Michael Blundell, Medical Specialist Group. Michael is MSG’s new eye surgeon. With a strong background in all areas of ophthalmology, he will be involved in treating patients with age-related macular degeneration, retinal vein occlusion and diabetic macular oedema. Around 100 patients with these conditions previously had to travel to Southampton for treatment, which is now available locally following Michael’s appointment. This delivers annual savings of £60,000. Michael graduated from the University of Leicester Medical School in 2001. He then completed basic and higher ophthalmology training in hospitals in Truro, Plymouth, Torbay, Exeter and Taunton. Michael is a Fellow of the Royal College of Ophthalmologists.
Ben James, Sarah Guilbert, NatWest NatWest has two new relationship directors. Ben previously worked at Butterfield Bank and Sarah, was previously a fund administrator at JTC Group. Both will be managing a portfolio of the bank’s business customers, looking to deliver bespoke solutions to meet the growth objectives of individual clients. Gary O’Neill, director, business and commercial banking, commented: ‘We are delighted to welcome Ben and Sarah to our long established team. They both have a background in financial services and their insight and fresh approach will complement the skills of our existing relationship team. Their arrival underlines our commitment to support the growth aspirations of locally based clients.’
INSURANCE ROLES We have a range of interesting new insurance vacancies including client management, underwriting, accounting and captive roles, from junior to director level. Previous insurance administration experience preferred, and ideally relevant qualifications.
situations.gg, email team@situations.gg or call us on 710639
CHAMBER NEWS opportunities to deliver the best results for them.’
to recognise it as disruptive technology. This eventually led to its own demise.
The numbers are staggering. £3.462 billion was spent on digital advertising during the first half of 2014 and this figure reflects an annual growth rate of 16.6%.
‘It’s a brave business that chooses to disrupt itself but the risk is, like Kodak, you watch competitors claim your market.’
‘What digital has done is to open up global advertising channels to small advertisers who would previously only have been able to reach a small local audience, said Richard.
Richard’s career began in advertising when he became the first media director of BBH. In 1991 he became chief executive of Capital Radio leading the move to acquire radio companies outside London and playing a role in building the industry’s revenue share.
‘The media planning process is now far more measurable and targeted and there are some exciting, efficient options for smaller advertisers such as behavioural advertising and search marketing.’
Have you booked yet? Chamber’s annual dinner takes place on Wednesday 19 November 2014 at the St. Pierre Park Hotel, St Peter Port. This year’s guest speaker will be Richard Eyre CBE (pictured) the current chairman of the Internet Advertising Bureau (IAB). Contact spoke to Richard about his role at IAB and the incredible changes the media world has experienced over his 30-year career. ‘When we set up IAB we didn’t even know what we should call it - ‘internet’, ‘online’ or something else? … In the early days, our role was one of evangelism, trying to persuade potential advertisers to give online advertising a go. Advertisers were spectacularly conservative and even those who did get involved, did so with high levels of caution and mainly on a ‘test’ basis. ‘Now we have moved into an educational role. Marketers over the last decade or so have witnessed a sea change in the types and range of communications channels available to them. The IAB runs training courses, seminar programmes and a host of other educational events to help marketers keep up to date with the latest developments in the digital world to help them decide how to use the available
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On the issue of data privacy Richard commented: ‘The privacy discussions are broadly government issues but advertisers are not off the hook. Publishers need to ensure that individuals have control of their own data, that it is not used irresponsibly or without thought, but for delivering relevant messages and promotion. You don’t want to see advertising every time you go online, for something you have already purchased. My strong hope is that the status quo is maintained and that self-regulation continues.’ Richard said that businesses must be prepared to change to succeed in the digital era. ‘There is definitely a migration towards the consumption of information online but this is happening a lot slower than predictions first indicated. The changing way that we view television and our use of multiple devices I believe are patterns that are here to stay, so wise publishers are working out how best to embrace these changes and what opportunities they present. This often means an internal cultural challenge to make the necessary changes to your business model. Look at Kodak – it invented digital photography and then failed
About Richard
He was recruited to be chief executive of ITV in 1997 where he took on a demotivated and declining network. He published aggressive audience targets and built a new network team to achieve them annoying three Prime Minsters when he moved News at Ten in pursuit of this goal. Richard is now a full time non-executive director for a range of organisations primarily in the media and technology arenas. He has chaired the Eden Project and is currently the chairman of the Internet Advertising Bureau, communications group Next 15 plc and the Media Trust.
How to book Tickets for the event are £65 each or £780 for a table of 12 and can be booked by calling (01481) 728686, emailing sophie@eventguernsey.com or downloading the table booking form at www.eventguernsey.com. Price includes a Champagne reception and a three-course dinner.
CHA M B E R N E WS
Newly rebranded Cazenove to sponsor Chamber dinner One of the two primary sponsors of this year’s annual dinner is Cazenove Capital Management. Contact met with Cazenove’s chief executive, Julian Winser, to find out a little more about the company’s recent rebrand following its acquisition by Schroders plc, and how sponsoring this event fits into the organisation’s communications strategy. He explained first of all how the acquisition came about and the rationale behind the rebrand. ‘Cazenove and Schroders had been in discussion for two years and the deal was finally agreed last year. Schroders has two elements to its business. One side is an investment manufacturer and the other focuses on wealth management. Strategically it was important to differentiate between these two, hence the wealth management division became Cazenove. It means that we now have a bigger global team and greater depth of experience to call upon’ The rebrand and merger of the two companies seems to have gone extremely smoothly and Julian puts this down mainly to the excellent ‘fit’ between the two organisations.
‘The reason why mergers fail, is usually down to a lack of cultural cohesion. Two companies can have similar markets, clients and objectives but if their fundamental cultures are not aligned, they will struggle to become ‘one’.
The proceeds of this year’s dinner will go to WALKING WITH THE WOUNDED (WWTW) and three of Prince Harry’s ‘South Pole Heroes’ will be attending, including key note speaker Richard Eyre, a trustee of the charity and the team’s mentor.
‘Schroders and Cazenove both have a family element; both have long histories; they have similar corporate values; so the process has been very straightforward. We have basically just changed our name. And most importantly this is the only change that our clients have seen. They still have the same contacts, service and commitment they have enjoyed throughout their relationship with us.’
The other attendees were both members of Team Glenfiddich on the WWTW race to the South Pole in December 2013, and have both suffered life-changing injuries on active service.
Julian, who is a past Chamber president, is delighted to be supporting this year’s dinner.
A decorated member of the Yorkshire Regiment who has served in operations all over the world, Captain (Retd.) Ibrar Ali MC was involved in a roadside bomb explosion in 2007 that resulted in the amputation of his right arm as well as injuries to both legs and his left wrist.
‘Chamber is a great organisation and plays an excellent lobbying role on behalf of the Guernsey business community. The fact that it represents the entire spectrum of local business sectors is particularly important and in itself is a challenge with potentially conflicting interests of its various member groups.
Having been deployed twice to Iraq, Major Kate Philp was injured whilst serving on operations in Afghanistan in November 2008, when the armoured vehicle she was commanding was hit by an improvised explosive device. As a result of her injuries, Kate had her left leg amputated below the knee.
‘Since the rebrand Cazenove has concentrated on letting staff get used to the new name; we have also had a big project to complete moving clients onto a new platform. We are now at a point where we want to raise our profile locally and the timing of the 2014 Guernsey Chamber of Commerce dinner is strategically perfect.’
Julian commented: ‘I am sure it’s going to be a great night and we are particularly pleased that all proceeds will go to such a worthy cause. What WWTW achieved with its race to the South Pole is humbling and sobering.’
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C HA M B ER NE WS
The new site is a more dynamic and offers a transparent view of what it means to be a Chamber member, giving members more value and benefits and encouraging dialogue between Chamber and the general public. If you are a member and haven’t yet returned your membership details form to Nicole in the Chamber office, please do so to ensure that your contact details, company logo and description are up-to-date. The website offers members numerous benefits so if you haven’t already, take a look:
Chamber’s new online presence
• Chamber, member and local news •
Chamber views: a section regularly updated with Chamber’s views and positions on various matters that affect the business community and responses to States consultations
•
Join: Outlining the benefits of Chamber membership and access to online and downloadable membership application forms
www.guernseychamber.com
• Distribution of content on social media (Facebook, Twitter and LinkedIn)
Features at a glance
• A full digital version of Chamber’s Contact magazine
• Fully responsive to both mobile and tablet
Chamber is delighted that the new website, developed by Crowd Media, is now live and many members are already using it to post news, announce events and to update their own company information.
• Full calendar of Chamber, member and local events
•
Members can now log in to edit their own directory listing and profile, including social media links, add their own news and events and comment on news items
• Preferential rates through member to member offers can be published
• The option to advertise as a local business in both Contact magazine and on the website • New and improved access to Chamber’s Council, subgroup heads and members Chamber would like to thank the Crowd Media team for its work to create what is a great result.
Networking event a success Chamber took an active role in the B2B networking event that took place in September, organised by Chamber member ec events.
Chamber vice president Jo Porritt took part in the panel debate, Anne and Nicole looked after the Chamber stand and signed up a number of new members. Anne and Council member Julie Todd organised the speed networking breakfast with Start up Guernsey.
The all-day event combined speed networking, exhibition areas and panel debate (hosted by Chamber) to create a promotional platform for the local business community.
COCKTAILS FINE WINES CRAFT BEERS PREMIUM SPIRITS
WWW.APERITIF.GG
GUERNSEY’S LEADING MOBILE BAR SERVICE
CHA M B E R N E W S
FinTech – opportunities to be grasped
When asked if Guernsey was ready for the ‘disruption’ FinTech could bring to the way the island operates, he assured the audience that ‘we have to be ready if we want Guernsey to remain competitive’.
Head of Chamber’s sub group Martyn Dorey and former president Rupert Dorey were on the discussion panel at Guernsey’s first FinTech conference, organised by AO Hall.
Other new opportunities include hosting and processing the data (such as market statistics) that can be collected with the latest technologies (commonly referred to as ‘Big Data’).
Guernsey has a huge opportunity to pair with the fast growing London FinTech sector and become a world leader in providing offshore professional services to onshore FinTech businesses, such as crowdfunding, crypto-currencies, payment providers and digital banks.
‘There are fantastic opportunities for Guernsey to look at Big Data, but we need to start setting up meetings, exchanging ideas and working together,’ said Martyn Dorey, managing director of financial modelling experts Dorey Limited.
More than 100 delegates, including business leaders, politicians and regulators, discussed how the island can grasp this opportunity at the Guernsey event. There are two dominant forms of FinTech the established technologies, such as credit cards and online banking, and the emergent FinTech that typically aims to provide financial services outside of the traditional banking system in an easy, fast and secure way. One obvious source of new business arises in the same way that Guernsey provides services to the investment funds industry in London. There are similar opportunities to provide services to London’s FinTech industry. It is currently estimated that over 40,000 people are employed, and over US$265m invested, in London FinTech. This currently puts the UK capital as the world leader. ‘The way forward is digital finance,’ said Kevin Stewart, Commerce & Employment minister. ‘Guernsey is good at changing and adapting and that’s what we need to do now. There is an opportunity to specialise in this sector and become a leader.’ He said the island’s finance industry was facing a generational change as those who had established traditional businesses were now retiring. Not being a leader in this new sector could damage Guernsey’s reputation.
Guernsey is good at changing and adapting and that’s what we need to do now. There is an opportunity to specialise in this sector and become a leader ‘There is a risk, but we need to embrace this. We need to be prepared to take as much risk as London.’ He added that the forum for discussion would certainly help develop the opportunity. ‘I am amazed at the talent that is at the cutting edge of so many different fields in Guernsey. We are all engaging with the wider world, but up until now, not with each other.’ As a FinTech centre, Guernsey has a number of other benefits too, including the use of protected and incorporated cell companies (which benefit peer-to-peer arrangers), pragmatic regulation and an approachable regulator, a tax neutral environment for investors and the Channel Island Securities Exchange is located here. These unique selling points can be used to complement
what is achievable for FinTech elsewhere. ‘Not all of what we know as FinTech is disruptive or risky. 80% is just a new way of doing existing business,’ said Marc Lainé, managing director of IT consultants C5 Alliance, who is also head of Chamber’s ICT sub group. ‘What we need is the imagination to re-evaluate the way we do things.’ Marc added that one of the issues would be employing the right people, as in his experience there was a skills gap that needed filling. Regulation was also raised as a potential barrier, with the director general of the Guernsey Financial Services Commission, William Mason, assuring the audience that the GFSC is actively identifying the changes that should be made to accommodate and indeed encourage innovation. They are also planning more engagement with industry to identify and address the potential barriers and this would include an open house, discussion paper and a forum. ‘AO Hall is determined to keep the discussion going and so is already planning ‘FinTech is the Future of Finance 2.0’ to be held early next year,’ said moderator at the event AO Hall partner Alison Ozanne. ‘FinTech 2.0 will highlight what has been achieved and identify what should happen next. AO Hall is committed to making Guernsey the ‘silicon rock’ of FinTech.’ Andrew Whelan from Sancus, a peer-to-peer lender that has lent millions of pounds to Channel Islands businesses, was encouraged by the event. ‘Guernsey and Jersey will be chasing the same business, but Guernsey is being more vocal and this conference is a positive step,’ he said.
15
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AN DR EAS TAUTSC HE R
Andreas Tautscher Regulation, reputation and return
17
AN DR EAS TAUTSC HE R
Andreas’ dual role at Deutsche Bank, where he is both chief executive (Channel Islands) as well as head of the organisation’s financial intermediary business in Middle East, Africa and Latin America, means that he spends more than 50% of his life away from the island. The travelling is something he sees as absolutely key to his role albeit hard work and bringing the inevitable disruption to home life. Contact managed to catch up with him between trips to find out how the banking and trust divisions of Deutsche Bank are faring and to quiz him on how he sees the future panning out for Guernsey in the longer term. ‘Our banking division is doing extremely well. In fact the Guernsey business has been one of best performing banking divisions in the group for the last two or three years. The success is in part down to a general growth in the market and also we have
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increased our market share by being extremely focused on our target markets.
I am not against diversification. We need to encourage new industry where possible but it makes good business sense to retain and protect our major revenue streams that are generated by the finance industry We direct all of our activity to the financial intermediaries – independent fund administrators, trust managers, multi-family
offices – rather than dealing direct with private individuals. This strategy has been a big success story for us. ‘The other side of the business is our global private client trust service where we are also enjoying a growth in business after a slightly slow couple of years.’ With a strong business base in Asia and Latin America and less reliance on the UK and European markets the trust division undoubtedly suffered less than many of its competitors during the recent recession although wasn’t wholly unaffected. ‘We have a more global focus and have been operating in the Latin American and Asian markets for many years. Interestingly our business from these markets did level off at the peak of the crisis showing that, whilst we tend to regard the recession only affecting the UK and European regions, it did impact right across the globe.’
AN D R E AS TAUTS CHER
Andreas believes that having a wellestablished presence in these alternative markets has set Deutsche Bank a step ahead of other providers who are seeking to develop a profile and business base there. ‘They are not easy markets to operate in. The cultural differences are considerable and businesses can’t expect to move in and see exponential growth overnight. We started developing our trust presence in the Asian market for example about 15 years ago and it took six years and significant financial investment before we saw any real traction – despite the fact that we are a global brand. In Latin America it’s even more problematic – less English spoken and none of the established European banks or UK law firms that you will find in Hong Kong or Singapore.’ Andreas is wholly supportive of the role undertaken by Guernsey Finance, which he regards as an essential element in the promotion of the island’s finance sector. He also believes that funding is a real issue.
‘Around 40% of our GDP is directly attributable to the finance sector and that’s without including the indirect contribution made by ancillary support organisations. Many European economies look to re-invest between 2.5% and 3% to support their major industries, which would equate to something in the region of £10/£12 million. We spend a fraction of that.
it costs around five times the amount of money to attract a new client than to retain an existing one and the same philosophy can be used here. There seems to be an atmosphere of excitement at political level around new business sectors, which is understandable, but any support to encourage diversification shouldn’t be at the expense of our major industry - which is finance.
‘I realise that it’s often challenging to show tangible results from the individual promotional activities that Guernsey Finance undertakes but that’s the nature of certain types of marketing. Guernsey Finance’s role is to build brand awareness and perception in a given market through its communications campaigns, as well as opening doors at political level, which we in the private sector wouldn’t be able to do; the business community on the other hand, takes on the business development role, meeting prospective clients or intermediaries on a one-on-one-basis. The two areas of activity go hand in glove and are very much mutually-reliant.’
‘The finance industry in itself is hugely diverse and that often gets forgotten. Aside from the four main sectors – banking, funds, fiduciary and insurance (and within each of these there are many different areas) – there is a network of companies servicing them. That is one of the main strengths of the island. We have analytics companies, independent risk management operations, technology providers building bespoke systems for the finance sector, top quality marketing providers…the list goes on. I spend much of my time in competitor jurisdictions and Guernsey’s support infrastructure compares extremely favourably with any other I have seen.’
Andreas is very aware of the ever-increasing competition in the global finance market place. More jurisdictions are now embarking on aggressive marketing campaigns and things are much tougher than they were.
Andreas regards the island’s low risk appetite as one of the key obstacles for new business and diversification.
‘Some jurisdictions seem to have appeared from almost nowhere. When we first started operating in Singapore around 15 years ago, the trust sector there consisted of a handful of licensees. It has seen incredible growth since then and has developed into a jurisdiction where companies want to transact business. But it has no long history in the trust industry – 20 years ago there was relatively little there.’ On the much-mentioned topic of diversification, Andreas believes that the priority should first be to protect the industry that is generating the most revenue but at the same time create an environment where new businesses can thrive. ‘We need to encourage new industry where possible but it makes good business sense to retain and protect our major revenue streams that are generated by the finance industry. Using the often-cited marketing statistic,
‘There has been much discussion about the speed (or lack of ) with which new legislation is introduced but I think the issue is broader than that. Guernsey’s success has created a complacency culture; it’s difficult for people to understand why things should change when the island has been doing so well. ‘We have to be careful not to develop an environment where we are only happy to support new businesses innovation that brings no risk. Innovation and risk go hand-in-hand and as an island we have to accept that some businesses will not work. We can’t bullet proof against failure. It’s totally unrealistic to expect new businesses to come with a guarantee of profit in the first 12 months and a need for a skills base that already exists locally. We need a ‘can do’ attitude and a willingness to take risks. ‘If Mark Zuckerberg had arrived in the island 10 years ago saying he wanted to set up an online platform where people would post personal details and talk to their friends, most of us would have laughed him out of the room.’
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AN DR EAS TAUTS C HE R
With Guernsey’s housing policy never far from the top of the public debate agenda, the topic of recruitment and staff retention is one on which Andreas has clear views. ‘The dynamics of the local employment market are changing. Historically there was a high number of administrative roles within the finance sector that required little experience; these have diminished significantly due to technology, automation and outsourcing to cheaper locations. This trend will only continue and that’s the reason there has been a drop in employment levels in finance. As a result these individuals need up-skilling and re-training in other areas.’ The fact that some skilled staff move away from Guernsey is also something that Andreas acknowledges as an issue but he doesn’t necessarily see this trend as something that is wholly negative for the island. ‘Some of these high calibre individuals have transferrable skills that are in great demand. We ourselves have a number of trust divisions around the globe headed up by people that have come from Guernsey. They are still spreading the Guernsey word and are a positive reflection of the quality of individuals the island produces. ‘Skills travel, and this is a trend to which people need to adapt. Nowadays, when we recruit young staff who are at an early stage of their career, their questions don’t relate to the pension benefits on offer but focus on what opportunities they might have in the future to move to another Deutsche Bank office as part of their career progression. We have a number of staff who made it clear on joining that they would probably look to move on after five years and that’s just the norm these days.’ Andreas is in favour of a much more flexible immigration/housing policy. ‘Skills needs change. To believe that every job the island creates can automatically be filled by a Guernsey resident is unrealistic. We need to bring in individuals who have developed specialist skills elsewhere in the major centres such as London and New York.
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Over time these skills permeate throughout local workforce just as they did 30 years ago. ‘I am not in favour of total open-door immigration, but we need to be far more flexible. The fear of a massive influx of people moving here if we remove some of our restrictions is in my view unfounded.
If Mark Zuckerberg had arrived in the island 10 years ago saying he wanted to set up an online platform where people would post personal details and talk to their friends, most of us would have laughed him out of the room If we want new business innovation and the continued success of the finance sector, we will need to attract new skills. London has thrived because it has attracted talent from around the world. ‘In reality, Guernsey doesn’t hold the same level of attraction for young people as a place to work for a part of their career as it once did. Their options are wider and so we have to work harder at explaining the valuable experience they can gain here working in a vibrant international finance centre.’
Looking ahead to 2015, Andreas is quite optimistic and said that he thinks that next year will be similar to 2014 with continued recovery. In the medium to long term, he does have some concerns. ‘Everyone has been talking about FATCA, son of FATCA and the AIFMD for years. But it’s over the next 18 months that their impact will be felt – affecting the trust and fund sectors. On top of that, the banking sector is facing the EU’s revised Capital Requirements Directive (CRD IV). This has had far less publicity than some of the other directives but it means that three of our four financial sectors will be impacted at the same time. ‘Guernsey’s finance industry has been doing an incredible amount of work in preparation for these regulations but there are always ‘unintended consequences’ when they are finally brought into force.’ Andreas refers to the ‘three rs’ that constitute the main issues that the finance industry will need to deal with for long-term success. Regulation – the additional directives soon to come into force will inevitably add layers of administrative cost to doing business and all sectors are impacted; Reputation – Guernsey must ensure that it is seen as a place where it’s easy to do business; Return – margins are being squeezed; interest rates are extremely low; there is on-going pressure on management fees. ‘It is basically increasingly difficult to make money,’ said Andreas. ‘An organisation such as Deutsche Bank has the benefit of scale so we are able to absorb some of these additional cost layers. But for a new entrant it is very difficult and that’s where some of these niche service providers come in, offering due diligence, risk management etc. ‘Flexibility will be key to Guernsey’s long term success.’
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YOUNG B USIN E SS GROUP
Summer’s over and the nights are drawing in. But that doesn’t mean that life needs to get boring. YBG has an autumn and winter packed with events, including its celebrated yearly Christmas parade. President Gillian Mabbett tells Contact about the group’s plans and aspirations for the rest of the year and beyond, plus a little more about YBG itself.
What about longer-term plans for YBG?
What is YBG and what does it do?
I’m always impressed by the diverse range of businesses that are represented – from jewellery design to finance, PR to estate agency. I think in the past, members of networking groups have been predominantly from finance, but that’s changing and I think will continue to do so. I’d like members to feel that they are getting what they want from the membership with varied events, interesting speakers, a relaxed, informal environment to make business connections in – and to feel that their views about YBG itself count and that they have real input in making the organisation what it is.
Young Business Group was set up more than 50 years ago and is the junior wing of Guernsey’s Chamber of Commerce. The aim is to offer its members the opportunity to network with the young business community and share ideas with the Chamber of Commerce Council. Autumn’s here – does YBG have any events coming up to distract us from the dark rainy nights? In November we will be hosting an after-work drinks event with the winner of the Bill Green Award for entrepreneurial spirit, Russell Meakin from IBZ.TV, as our speaker. We presented Russell with the award at the YBG Summer Ball (another of my favourite events this year!) so it’ll be interesting for members to hear what IBZ.TV has achieved since we last met. Also, YBG organises the ‘Christmas switch on’ parade each year. This is an event that encourages a number of members to get involved as technicians, marshals and Christmas parade characters. Planning is very much underway for this year but we can always do with more help! It’s a terrific community event involving the constables, YBG, media, local performers and most importantly Father Christmas himself. We also hold a Christmas lunch at Moores Hotel in December which offers the opportunity to reflect on the year’s events and highlights.
We’ve received a fantastic amount of new member enquiries this year which is really encouraging and I think this will continue. I’m pleased that Guernsey businesses see the value in YBG with some having as many as 10 memberships.
What has been your favourite YBG event and why? The event we’ve received the most positive feedback about this year is the networking skills lunch held at Moores Hotel in September, hosted by Kate Evans from the Best of Guernsey. The event encouraged attendees to network with members they didn’t know. We have a number of new members so this got everyone exchanging information about themselves and their businesses - which is what YBG is all about. What about Guernsey more generally – are we at the top of our game? I think Guernsey definitely has the talent, the issue is keeping it in the island. Whether it’s encouraging graduates back to the island, building a university, improving broadband
The Young Business Group is a dynamic networking organisation for the young and young at heart. The organisation represents a diverse range of local businesses. We provide members with an opportunity to broaden their contacts and to network in an informal environment.
speeds or other initiatives, it feels like we’re at an important time when anything is possible. There’s so much positivity – it’s brilliant to hear of new businesses being set up as a result of Startup Guernsey’s co-working Wednesdays, Creative Industries events, the B4-8 breakfast club, Rise and Shine etc. There’s so much networking available to everyone and I really think sharing ideas and experiences makes an impact. What advice would you give to young business people in Guernsey? There’s a huge amount of free support and guidance available in the island with many talented business people who are happy to share their experiences. My advice would be to get involved. Why did you join YBG and why would you recommend others to do so? I moved to the island for work in 2008 and joining YBG was one of the first things I did as I thought it’d be a great way of meeting people. I was right! I’ve made both important business connections and a firm circle of friends over the past seven years. I was persuaded to first of all take the role of social secretary which gave me the opportunity of meeting all new members. The YBG council is made up of 12 young business individuals, all of whom bring a different set of skills and experience and I really enjoy reviewing our progress and planning ahead ensuring we organise events and speakers that will interest our members. I’m fortunate in my job to be out and about meeting people regularly. The majority of our members don’t have client-facing roles and so YBG offers a relaxed environment for everyone to network, share ideas and experiences.
The main focus of our events is a monthly, lunch, dinner or networking night (one a month in rotation). Our events provide something for everyone. Topical guest speakers at our lunches and dinners provide interesting and lively presentations, whilst our networking events are activity based.
Contact secretary@ybg.gg for further information
SOVE RE IGNT A F ODATA C US ON F INAN CE Y
Does it matter where your data resides? Julian Box, Calligo, takes a look at the issues surrounding data sovereignty With so many governments collecting copies of our data, globalisation and new rules of financial transparency - does it matter where your data resides anymore? We are at the beginning of a lot of change around the issue of data, with it becoming both the most important part of any business as well as one of the most valuable aspects of a person’s private life. The amount of data being produced is now on an unprecedented scale, with over 90% of all data in existence today being created in the last three years. This is nothing compared to what will happen in the coming years as the ‘Internet of Things’ kicks in, when every device we use in our homes, work and beyond will become ‘smart’ and will be connected to the internet, generating levels of data that are just mind-blowing. So with the generation of so much data, it’s only right that what is stored, where it’s stored and who has access to it takes centre stage.
But here lies the start of the challenge. Currently non-EU headquartered businesses, especially US based, can be governed by their own local laws and not the EU law. Initiatives like Safe Harbour cannot stop the US government in this instance requesting a search warrant for data in a different country via a US court instead of going through the local court system and adhering to the local data protection laws. This isn’t surmising, as there is currently a live court case in the US where Microsoft had a warrant issued by a US court for data in its Dublin datacentre that resided within its MSN email service.
The amount of data being produced is now on an unprecedented scale, with over 90% of all data in existence today being created in the last three years.
Due to the numerous data protection laws around the world, it makes for a very complex landscape and change is coming that will also impact Guernsey. The EU is now finalising a new single European data protection law, which is likely to come into existence towards the end of 2015 or early 2016. This law will require jurisdictions like Guernsey to bring their own laws into broad alignment, else businesses within the jurisdiction won’t be able to trade with an EU member state.
Microsoft refused to hand over the data stating it had to meet the local Irish laws under the Safe Harbour agreement. This went to court but Microsoft lost, so it appealed but lost again. It is currently in contempt of court for not handing over the data.
This will also include larger jurisdictions, whose current laws aren’t deemed fit for purpose by the EU. So service providers such as Microsoft have to be signed up to special agreements like the Safe Harbour initiative, which broadly means they will meet EU data protection laws (and therefore Guernsey’s) when servicing citizens in the EU or an aligned jurisdiction.
But what does this have to do with where you store your data? Well, this ruling means that technically Microsoft and in fact all US based service providers can’t actually meet the requirements of the EU data protection law without breaking US law, which ultimately means they can’t guarantee they can adhere to Guernsey’s or any other EU state’s data protection laws.
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With so much change and uncertainty around this whole area, where you put your data should be at the forefront of all your decisions. The easy answer is not to use anything other than your own equipment, but this would stop you from benefiting from the many services available to your business from service providers that can meet the data protection laws because they aren’t located outside of jurisdiction and are locally owned and run. With this in mind below are some of the main considerations when selecting a service provider that holds data for you: • Know your provider Can it show proof of data residency? Do its contracts clearly state that ownership of the data stays with your business? Who are its ultimate owners and what are the laws within the jurisdiction where they reside? • Understand your local data protection laws and residency requirements and assess your provider’s ability to meet these. • Does your provider give you the ability to control where your data resides? •
How easy is it to move your data to another provider should a change of ownership take place that potentially puts your data at risk?
• Ensure that the provider has the ability to fully delete your data including backups. To summarise, protecting data is a critical responsibility for all businesses now so where it resides does matter and should be at the forefront of your decisions.
20th November 2014, The Royal Yacht, Jersey
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IN V E STM E NT F O CUS
Guernsey bond – great idea or missed opportunity? Mark Despres of Saffery Champness considers the question.
The announcement in Guernsey’s October budget that the Treasury and Resources Department (T&R) would be recommending to the States that, for the first time in its history, Guernsey should raise capital via a sovereign bond issue is a big decision and one that in principal I fully endorse for the following reasons: •
The timing is good. The current interest rate environment presents a once-in-a generation opportunity to access finance at unprecedented low rates of interest; and
•
Guernsey is a good candidate. With our stable well-established economy, moving towards debt financing makes sense; we have both assets to borrow against, and strong cash flow to service the borrowing.
The initial recommendation is that Guernsey borrows £250 million to refinance its current borrowings of £251 million. Clearly there is some sense in refinancing to save costs. This is however where the budget is very light on details. According to the budget, the cost savings will be between £1.3 million and £200 million in total over a time period of between 1 year and 40 years. This is a bewildering range and leads to further questions, the result of which could marginalise the benefits. Do the figures take into account arrangement fees for issuing the bond? To issue the bond, Guernsey will need to employ lawyers, accountants and investment banks, to name a few parties, which could cost up to £5 million. Also, what is the cost of repaying the existing loans early? The budget as a whole has the feeling of ‘rearranging the deck chairs’. The structural deficit has gone overnight, thanks to redeployment of capital from the contingency reserve, which now becomes the ‘core investment reserve’. There are so many initiatives, allocated funds and committees it is dizzying, particularly for a small economy of c. 65,000 people.
The States loves to overcomplicate things so surely a smaller, leaner government with faster processes is more appropriate. The wider budget initiatives to generate more taxes were modest and will just about balance the finances but there is very little room for disappointment, and the potential for a return to deficit in the near future is a very real risk. Guernsey must start addressing the major longer-term structural financing issues, such as the big question of
According to the budget, the cost savings will be between £1.3 million and £200 million in total over a time period of between one year and 40 years. This is a bewildering range and leads to further questions, the result of which could marginalise the benefits demographics. We are an ageing population, who will increasingly look to the States for long-term care support, the cost of which will be very significant. Whilst there is potential for the bond issue to save short-term costs, I would like to see Guernsey go further and look to be progressive and invest for the long-term.
The TR proposal does provide headroom to raise a further £80 million for projects backed by a secure income stream. This is the right idea. If we truly want to secure our long-term economic future then we have to borrow to invest. The aim should be to diversify our economy, not necessarily away from the finance sector but to complement and enhance it. We have a very high standard of living in Guernsey, with good education, healthcare, and services that could easily support high value industry and sectors. We also have the talent locally, in this I have no doubt, but now we need to engender the confidence to invest for the future. We have a rich history in innovation and progressive thought; now is the time to have the fortitude to take advantage of the current economic climate. I would like to see Guernsey do a lot more. We cannot continually set up initiatives to stimulate economic growth that ultimately do nothing. £2.4 million was given to Commerce and Employment for this purpose not so long ago with no discernible benefit, and yet the budget is allocating a further £7 million for a new economic and development fund – to what end? Should we be looking further afield for economic development? We could look to some of the major global development funds/banks for finance and development support. Clearly this is only one initiative, there are many more. The issue of a bond is a good idea, and for that I give T&R credit but it must be part of a major review of Guernsey’s future economic prospects to ensure that it is not a missed opportunity. We have to think longer term, not least of all to meet the time bomb of demographics. T&R has opened the debate; we must embrace it to take Guernsey forward for future generations.
27
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Want to invest big? Maybe you should think small. I t’s a market where experience and expertise make all the difference. One where one name stands tall above all others: Stanley Gibbons, with our 158 years’ experience of ‘stock picking’ rare and precious stamps. With no management, storage or insurance fees – Stanley Gibbons only charges a commission on any portfolio growth – investing in rare stamps (or coins) could prove very profitable. So for an alternative investment opportunity that could both balance and grow your portfolio, why not invest in a small piece of history? It could play a big part in your future.
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IN V E STM E NT F O CUS
Amid warnings about the global recovery faltering, investors are once again considering where best to place their hard-earned cash. Keith Heddle of Stanley Gibbons looks at the latest ‘alternative’ investments news. After a positive year, autumn brought some less than favourable warnings from the International Monetary Fund.
stamp prices were less volatile than the index as a whole in the last decade, providing stability as well as growth.
It downgraded the Eurozone growth forecasts and the British Chamber of Commerce joined in by warning of a slowdown in manufacturing as export growth weakened. All this took pressure off the Bank of England to raise interest rates imminently, although a gradual rise is expected in the new year.
Another similar index, the Coutts Index on passion investments, has shown similar returns. It’s gained 77% since 2005 (as of Jan 2014), outperforming shares. It captures 15 passion assets, trophy properties and alternative investments. Alternatives include fine art, collectibles such as stamps and precious items.
This means that investors are still faced with tough decisions on where to invest to get good returns. One thing we have all learnt is to ensure our portfolios, whether savings or pensions, are invested broadly. Nobody wants to get caught out again should one sector see big losses. Amid this gloom and doom, the latest Knight Frank Luxury Index (KFLI) brings us some cheer. It reports a further 6% growth in the 12 months to June 2014. The luxury investment index follows a basket of prestige assets, including: art, classic cars, furniture, wine, stamps, coins and gold. Coins outperformed the index as a whole, rising 10% to the second quarter of this year. Whilst growth has slowed slightly overall, it’s still an impressive return, especially when considering the 10 year performance. The KFLI has risen 182%, significantly outperforming equities (+51%) and top-end London houses (+135%) over the same period. Antique furniture is the only luxury asset to have lost value over that period, with stamps up 195% over the decade and coins up 221%. Over five years the KFLI index rose 44% with coins jumping 90%. It’s not just about the rises though; one of the most important traits of these tangible asset investments is their volatility – or lack of it. The KFLI charts the volatility of its basket of assets in the last decade and that makes for interesting reading. The most volatile is art with gold a close second and the FTSE third. Coin and
The wealthy have been using portable, tangible assets like stamps and coins to protect and grow their wealth for centuries and the rising wealthy in the Far East, in particular the Chinese, are now the world’s biggest collectors This year has also seen some records smashed for stamps and coins. A rare Edward VIII Proof Sovereign, set an auction record when sold by Baldwin’s for £516,000 in May, whilst the only surviving British Guiana 1856 1c black on magenta became the world’s most valuable stamp when it sold in June for $9.48 million. The wealthy have been using portable, tangible assets like stamps and coins to protect and grow their wealth for centuries
and the rising wealthy in the Far East, in particular the Chinese, are now the world’s biggest collectors. That growth rate for the record-breaking stamp isn’t a record in itself because if you look at our GB250 index, listed on the Bloomberg Professional® service, which tracks 250 top British stamp prices, that has shown average compound returns of 11.96% over 12 years. Similarly Stanley Gibbons’ Rare Coin Index tracks 200 British coins worthy of investment over the past 10 years and again this has risen steadily, returning an average compound rate of 12.4%. Whilst past performance doesn’t guarantee future returns, these are certainly enviable records in the world of finance. Only a miniscule percentage (less than 0.001%) of stamps and coins are investment grade, and so the important factor, as with any investment, is to get good advice. Whatever you choose to invest in make sure you go to the experts. The Stanley Gibbons Group has been serving collectors since 1856, and has recently acquired specialist numismatic dealer Baldwin’s and fine art auctioneers, Dreweatts & Bloomsbury Auctions. Initially our investment clients were primarily collectors, but now we manage portfolios for millionaire entrepreneurs, celebrity orthodontists, professional sportsmen, directors, IFAs, wealth managers and family offices all across the world. Stamps and coins are an integral part of history and of socio-economic development; they offer us insights into historical and political shifts, trade trends and the personalities that ruled. The wealthy enjoy collecting heritage assets wherever they are in the world, both for their investment returns and, for the opportunity to hold history in their hands.
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Beautiful Sark, one of the few places where nature remains untouched.
Welcome to Sark I T ’ S I N O U R N AT U R E
welcometosark.com The definitive guide for visitors to the island of Sark
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Welcome
N E W ME MBERS FEATURE Chamber’s membership continues to increase and the team is encouraged that so many local businesses are recognising the benefits membership offers particularly with the recent new website launch. Contact met with one company that has recently joined – Profile Event Management – to find out what its plans are. Hirzel House, situated in a prime St Peter Port location at the top of Smith Street, has a history that brings the phrase ‘if only walls could speak...’ to mind. The first time the building can be found on public records is in1800, and its earliest recorded inhabitant is Hirzel de Lisle. His ancestry can be traced to the wealthy Hirzel de St Gratien family and it’s believed that this is the origin of the building’s name.
transformation has successfully combined its original Georgian grandeur with the modern facilities and amenities required for its new purpose. No expense has been spared as all rooms are equipped with state-of-the-art equipment and top quality furnishings to create the perfect ambience for meetings of all sizes and types. The largest room has
‘The building’s location is perfect for so many things. The smaller rooms are ideal for mediations and we are very close to the courts. Off-site meetings, job interviews, tribunals, breakfast seminars - we have been surprised at the range of enquiries and users. We can supply catering if clients wish, but we also have kitchen facilities for each meeting area.’ Michele is also keen to stress the company is also determined that the building is also a ‘community facility’.
The property’s list of inhabitants since then has spanned a wide range of professions from drapers to dentists and from privateers to entrepreneurs. Perhaps its biggest claim to fame is as the birthplace of the infamous Dame of Sark, Sybil Beaumont, whose eventual decision it was to sell the property out of the family to pay for necessary upkeep of the Seigneurie.
a capacity of 60 people seated theatre style. Rooms also benefit from lots of natural light (although also fitted with full blackouts for presentation purposes).
Today the property is a newly refurbished meetings and events venue run by Profile Event Management. The building’s
Director, Michele Butters said that despite only limited marketing activity to date, the bookings have been flooding in.
‘We hosted a Floral Guernsey presentation event earlier this year and we would happily help charity committees who are perhaps struggling to find a location for its meetings.’ Michele is happy to show anyone around the new facility and it is certainly worth a look. Hirzel himself would undoubtedly be impressed.
The building’s location is ideal for so many things. The smaller rooms are ideal for mediations and we are very close to the courts. Off-site meetings, job interviews, tribunals, breakfast seminars - we have been surprised at the range of enquiries and users.
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N EW M EMBE RS
Calligo
Calligo Limited is a supplier of cloud services in the Channel Islands. From data centres in Guernsey and Jersey it provides a range of cloud services including hosted desktops, infrastructure, backup
Guernsey Botanical Trust The Saumarez Park Victorian Walled Kitchen Garden is the first project of the Guernsey Botanical Trust. The restoration of this island heritage site began in 2006. It had become a rubbish tip - its greenhouses gone or in the last stages of collapse. A huge amount has been accomplished in the last eight years with the clearance of the site, the reconstruction of the
and disaster recovery services. It also hosts a growing portfolio of software applications such as email, CRM, HR and payroll, trust administration and document management. Calligo provides an unrivalled level of security with ISO 9001 and 27001:2013 certifications across all cloud services, 100% data encryption and guaranteed data residency within each of the jurisdictions. As well as serving the Channel Islands it can, through its global CalligoCloud™ Network located in other leading offshore jurisdictions around the world such as Cayman and Bermuda, deliver cloud services worldwide to consistent operational and contractual standards that are backed by unrivalled levels of data security.
three great glasshouses - the Lemon House in 2010, the Orchard House in 2012 and the Vine House in 2014 - and the cultivation of the gardens themselves. Once the original concept of the Gatehouse, comprising a lecture room, offices, mess room and all mod cons, is achieved, it will be possible to advance the horticultural significance of the garden and establish educational resources for all levels on the island and a place of botanical interest for the UK. There are also plans to restore other parts of Saumarez Park to their former glory. All of this will greatly enhance Saumarez Park’s reputation, interest and enjoyment for islanders and tourists from all over the world.
costs involved with client on-boarding.
KYCme KYCme in Guernsey is a global platform that allows the secure electronic exchange of full third party digitally certified AML/ CDD documentation via a secure data vault. This allows users of KYC information such as banks and fiduciaries, to save significant time on obtaining and verifying AML/CDD documents, reducing document handling and monitoring
Bonham & Bonham A family business founded in 1948, Bonham & Bonham is an integrated architecture and interior design business offering services to clients that encompass all aspects of the property development process.
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Individuals and corporate users looking to store and share certified documents need only certify documents once via KYCme’s global network of vetted FATF qualified certifiers. They always retain control over their documents and can at the click of a button share these as many times as they wish. It is a web-based service with an annual subscription payable by commercial users based on the number of licences held and for individuals based on the amount of server space they choose. KYCme offers businesses a smarter way of working and eliminating process waste.
This service starts with the first architectural designs for a property or part of one, and runs right through to delivering the finished interior. Bonham & Bonham ensures the highest quality throughout and has its own joinery company to achieve this. This supply chain ownership is unique to the industry and ensures consistency, understanding and quality is maintained throughout any project. The Bonham & Bonham team consists of an exceptionally broad creative ability and practical talent that turn clients’ visions into reality. The relationship with the client is at the very heart of the business, alongside its core principles of craftsmanship, quality and attention to detail, whether this be a single room or substantial property project.
N E W M E M B E RS look to work with their clients to deliver a service that allows them to concentrate on matters that are important to them, whether these be unlocking their core business value or achieving their personal objectives.
Mekad Guernsey Mekad (Guernsey) Limited is an independent Channel Islands firm providing accounting, local and international taxation advisory and tax filing, and business consultancy services tailored to match their client’s’ needs, as they evolve. Mekad’s experienced management team of qualified accountants
Mekad has special interest areas focused on assisting start-up operations, in-bound businesses and their staff with their relocation, and in particular tax and other services relating to the e-commerce industry. Mekad’s aim is to provide a professional service to all its clients - individuals, companies, trusts or financial institutions - by providing them with a cost effective proposition which is complemented by best industry practice and process.
Ec events is a professional event and conference management company, based in Jersey and Guernsey, operating across the Channel Islands. Events include the Guernsey Press Homelife Show and B2B Guernsey. It provides effective event solutions and offers comprehensive event management services from conception through to implementation. Ec events also produces bespoke events to the highest quality, which surpass the expectations of both client and attendees. The team goes that extra mile to deliver engaging events, which inspire and deliver results.
ec events
B u s i ne s s Di a r y
Coming up… A few key business events for your diaries Date
Event
Time
11 Nov Rise and Shine networking breakfast 0745 17 Nov Chamber monthly lunch Jonathan Le Tocq, Chief Minister, States of Guernsey 1200 19 Nov Annual Chamber Dinner 1900 Guest speaker Richard Eyre CBE 20 Nov Speed networking 0745 - 0900 28 Nov AO Hall employment seminar 0830 - 1230 Discrimination at work 15 Dec Chamber monthly lunch National Trust of Guernsey 1200 19 Jan Chamber monthly lunch 1200 Paul Whitfield chief executive States of Guernsey
Venue
Booking / Information
Muse
www.riseandshineci.com
OGH Hotel
events@guernseychamber.com
St Pierre Park Hote
natalie@eventguernsey.com
i2Office, Royal Chambers
www.riseandshineci.com
Les Cotils
sarah.elliott@gta.gg
OGH Hotel
events@guernseychamber.com
OGH Hotel
events@guernseychamber.com
If you would like your event included in our diary please email details to editor@collaboratecommunications.com
M AURITIUS
Mauritius It’s all about Africa In this series of articles, we take a look at other financial centres, where their focus is, what products and services they are promoting, what they are doing well (or not so well) and if there is anything Guernsey can learn from them. The global financial market is becoming increasingly competitive with new jurisdictions trying to position themselves as finance centres and others promoting themselves aggressively in both traditional and emerging markets. Whilst Guernsey offers real advantage on many levels, standing out from the crowd in areas such as private equity, captive insurance and investment funds to name a few, it never hurts to know what the competition is up to! Best known as the gateway for investment
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into India, Mauritius is constantly adapting and responding to the success of the major
do so. Many of the actions in a long established and successful finance hub
economies in the region and has now also positioned itself as the ideal platform for direct investment into the African continent. Treaties, taxes, structures and the legal framework are now all in place to encourage investors to focus their African investment through Mauritius.
such as Guernsey are responses to changing legislation and the success (or waning) of target markets. The challenge is straightforward – recognise the challenges as early as possible and do not sit on a pair of complacent hands.
Guernsey always has the opportunity to learn from the actions, products, services and strategies of other international finance centres around the world if it wishes to
Looking in from the outside, Mauritius is a jurisdiction that over recent years has responded to such a challenge and which carries a similar hallmark to Guernsey. Strategically positioned by luck, not design,
M AURITIUS
close to the growth of a nearby economy (India), and already having in place a beneficial legislation and tax system that suited the tax advisors in the region, it was alert to the opportunities and seized them. Arguably, Guernsey was the same and ‘fell’ into being an international finance centre because back in the day (the 1970s onwards) Guernsey just happened to have (and still has in modified form) a tax structure suited to the needs of the clever UK tax advisor. Today financial hubs, including some of the long established ones, are often more ‘manufactured’, building themselves to suit the needs of specific markets and with every jurisdiction copying everyone else’s bright ideas – protected cell companies, qualifying fund regimes and foundations being several examples. Guernsey has often been first to market with many of these innovations - someone will surely copy our image rights registry at some point in the
very near future.
where business is booming and investment
Mauritius has parts of all of these elements and created itself almost as the
grows as entrepreneurs, private equity and fund managers seek to take advantage of the profits to be obtained. While the Channel Islands, once the market leader and the owner of the IFC blue-print, are trying to get all we can out of a struggling EU market reaching out as far as we can to foreign jurisdictions such as China.
Looking in from the outside, Mauritius is a jurisdiction that over recent years has responded to such a challenge and which carries a similar hallmark to Guernsey ideal bedfellow, initially for India and latterly for Africa. Mauritius sits beside two of the major growth regions of the world economy
Location plus…. The location of Mauritius in the Indian Ocean between India and Africa is only the starting point because it also has to be commercially appealing. This can wane as is seen with the initial euphoria of being the chosen gateway into India being somewhat tempered of late as some of the key treaties that enabled that position are currently under review and renegotiation. >
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M AURITIUS
Guernsey is highly responsive to changes in the market place – its response to the AIFMD is a great example of this but Mauritius does show that the continued study of what other jurisdictions are doing, identifying new markets when one wanes and where and how to focus resources is a never-ending process to ensure future success.
Maintaining commerciality A quick breeze through the positives reveals Mauritius is now ranked by The World Bank in their ‘Doing Business 2014’ report as number one in Africa in the ‘ease of doing business’ category. They have a legal system that is a hybrid of common and civil law but which uses the Privy Council in the UK as the final arbiter of appeal. It goes without saying that they have a respected Financial Services Commission as well that provides oversight and regulation. Tax-wise there is no capital gains tax, no withholding tax and no capital duties on issued capital.
Among other memberships, Mauritius belongs to the Common Market for Eastern and Southern Africa; the African Union; and, the Indian Ocean Rim Association and is able to reap the benefits that these memberships offer.
African appeal The Mauritian focus on the African market is interesting because of the steps they have taken to make themselves the conduit jurisdiction of choice for inward investment. Africa is attracting massive inward investment into mining, agriculture, natural resources and telecommunications amongst other things. This investment from outside needs vehicles and it needs tax efficiency through partnerships, memberships and agreements.
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As well as this, there are 39 double taxation agreements in place with most major nations including China, but also, importantly, with several African countries.
From a Guernsey perspective, reading the list of African countries will make any compliance manager and MLRO turn grey. To give you a flavour (these are in alphabetical order and do not constitute a definitive list): Botswana, Lesotho, Mozambique, Namibia, Uganda, Zambia and Zimbabwe. There are many others under negotiation or awaiting ratification with other African countries. What it highlights is the Mauritian re-focus on nearby growing markets and the keenness to be the major conduit – by also providing the necessary legislation - for the direct inward investment of funds into these emerging and developing countries. Guernsey is highly responsive to changes in the market place – its response to the AIFMD is a great example of this - but Mauritius does show that the continued study of what other jurisdictions are doing, identifying new markets when one wanes and where and how to focus resources is a never-ending process to ensure future success.
What makes us different is our ability to do ‘whatever it takes’… …and our commitment to the very highest standards. We provide professional fund services for large institutional clients who need expert, individual attention rather than an off-the-shelf product.
Big enough to be trusted, small enough to be flexible… We believe in lasting relationships. For us it’s all about simplifying the process – we know it’s not easy but we do everything in our power to make it simple and enjoyable for our clients.
Strength and depth – talented people at every level… We tailor our solutions to fit our clients’ individual needs and offer high levels of flexibility, underpinned by meticulous attention to detail: something only true experts can bring.
It’s better to deal with independent specialists who genuinely enjoy what they do... We concentrate on funds and structured products because that’s what excites us and what we excel at. Above all, we value professionalism, intelligence, openness, team work and a sense of humour.
WE ARE A
F I R S T/ N A M E S
Welcome to Moore
GROUP COMPANY
Moore Management (Guernsey) Limited is regulated by the Guernsey Financial Services Commission. For further information, please visit: www.mooremanagement.com
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B ANKING
Beyond banking Justine Gaudion from Barclays, explores a growing trend in community investment that focuses on what a business can do to help build successful communities Corporate social responsibility or CSR has been something of a buzz phrase in the finance industry for some time. It is easy to view it in simple terms – providing a percentage of your budget to community projects and charity donations for example, or perhaps encouraging staff to get involved in volunteering opportunities. There is a growing trend in community investment that focuses on what a business can do to help build successful communities and contribute to growth, using their core business function to provide benefits to everyone. At Barclays we are regular contributors to the community. Our employees volunteer on many projects throughout the year and we encourage them to raise money for charity by matching their donations with Barclays’ funds pound for pound. However, we do not believe that this is where community investment finishes. Being a good citizen is about more than just helping others with charitable work. It means using our business to help people, companies and organisations succeed, contribute to growth in our local economy and provide opportunities for individuals, particularly young people, to succeed. As a bank we have fantastic tools at our disposal to create these opportunities and we have the drive to be a good citizen in local communities that is motivated from the roots of our organisation right to the top. Of course we are not the only company that has taken this message to heart. Fair trade is a great example. This is a commonly accepted practice for many businesses involved in the supply of products, particularly those that originate in the developing world. What is interesting about this movement now is that some companies are thinking
past simply using ethically sound suppliers. Kenco for example has launched the campaign ‘coffee vs gangs’ (www.coffeevsgangs.com) which seeks to use its commercial activity to support young people in coffee-growing regions, giving them the skills and knowledge they require to run their own businesses hence creating real value and the prospect of growth for their community. Closer to home, it is interesting to see major organisations seeking out opportunities to use their resources for the public good. Cambridge University, for example, identified several ways in which the local community and visitors to the city could be supported by their existing resources. One of these was the provision of Wi-Fi in public areas.
We are also focused on projects such as life skills and future leaders, initiatives that will help our next generation of customers succeed in life and business The university already had a wide network across its campuses for students and staff. By extending its network into the city and making it free for the public to access, it was able to benefit staff, students, residents and visitors alike. In all these examples, organisations are looking at their business activity and thinking how it can be applied to make a meaningful difference to the local community. We like to think of it in terms of relevance and utility. Are we as useful as free public Wi-Fi? Are we as useful as a new company providing stable
long terms jobs to local people? Would the local community notice if we were gone? At Barclays this means extending our services into areas where we can enable growth. We’re developing digital and mobile banking and innovative payment solutions such as PingIt that will help local businesses. PingIt, launching soon in the Channel Islands, makes it much easier for people to make payments by mobile, something that offers great benefits for local businesses as they can be paid quickly and easily using just a mobile number. We are also focused on projects such as Life Skills and Future Leaders, initiatives that will help our next generation of customers succeed in life and business. Barclays is also developing its community banking offering. Our Digital Eagles project for example looks to use the expertise of our employees in the digital area to benefit the community. As well as helping people with financial tasks like budgeting and internet banking, Digital Eagles also means we can extend that usefulness into other areas. For example a Digital Eagle in the UK, Aron Clark, supported a local ‘walking football’ team to increase its digital presence, winning it new players and more competition. We recognise that to be of value to the local community we have to play an active role in supporting it, both in terms of investment in the community and also making ourselves indispensable to the way it works, the way it grows and the way people and businesses behave. We like to call this ‘citizenship’ and we are making it a core part of our outlook for 2015, and given the growing global trend, we are sure many other local companies are doing the same.
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AB ANKING F O C US ON F INAN C E
Fuelling economic growth with a partnership approach Gary O’Neill of NatWest, highlights the importance of relationships when looking after business clients Banks have an important role to play in supporting the aspirations of businesses to create sustainable economic growth. Unemployment in Guernsey has remained at low levels and stands at less than 1% of the workforce. The island’s Gross Domestic Product is £1.9 billion (£30,000 per head of population). A spirit of enterprise, entrepreneurial skills and a flair for commerce have made Guernsey a centre of excellence for a number of industries over many hundreds of years none of which could be achieved without an efficient and supportive banking system. Regardless of where Guernsey is positioned on its economic path, NatWest has remained committed to supporting clients with its lending requirements, from an initial great idea through to expansion and beyond. Whether customers are the latest generation entrepreneurs, those of long standing – and some of our businesses have been customers for over 100 years – or organisations which have switched from other providers, we are committed to supporting their growth ambitions. During the last 12 months we have recorded a 7% increase in lending transactions, a positive sign that shows the appetite of small and medium-sized businesses to invest in their future in order to better serve the needs of their customers. In respect of the small and medium-sized business market, we are comprehensively geared up to meet the needs of this vital sector, the lifeblood of a healthy economy. The cornerstone of our service is taking the time to listen and understand the needs of our customers. The depth of knowledge we can call upon ensures we can bring practical solutions and a deep understanding of the factors affecting local businesses. We see our relationship with customers as more akin to a partnership, a pooling of our
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knowledge of the commercial marketplace alongside the objectives of the client and a discussion of the options that exist when a lending solution is sought. An example of that partnership approach in action is with the long-established Le Mont Saint Garage. Owner Dave Beausire and his wife Jacqui, started the business 27 years ago, converting an old tyre workshop on Guernsey’s west coast near the reservoir in St Saviour.
successful arrangement. ‘With any projects I have done, the bank has been fully supportive including when I bought out my partner many years ago and whenever we have extended or improved the premises.’ During that time he has retained a strong relationship with NatWest and worked successfully with three different relationship directors including NatWest’s current island director Rob Girard. The present NatWest relationship director is Mark Flogdell, to whom Dave turned when arranging the necessary funding support for the recent refurbishment. ‘Mark has followed in the tradition of his two predecessors. He understands the way we work, and the peaks and troughs that a garage business may experience. He visits us on site and regularly keeps in contact, even when it’s not directly to do with the finances and we appreciate that.’
Today Le Mont Saint Garage has the franchises for the Fiat, Alfa Romeo and Abarth dealerships and provides a comprehensive service for motoring customers including sales, servicing, parts and fuel. In order to meet the increasing demands of a growing number of customers, Dave has invested in a major re-vamp of the garage premises, providing new ramps and equipment, an enlarged workshop with more room for stock and a complete facelift for the showroom making it a more comfortable environment for customers. It is one of several occasions over the years when Dave has successfully sought to expand on site. Dave has been a customer of NatWest since the beginning and cites the relationship with the bank’s relationship directors and management team as being the crux of the
The skills available from the bank are wide-ranging. Relationship directors and managers can call upon the knowledge of teams working in related banking services such as treasury, funds or real estate development and our depth of local understanding is matched by the strength of RBS as a large banking and financial services company with global expertise. The key factor though is the relationship with customers and for that to be effective it requires us to have a dedicated team in Guernsey, many of whom have devoted their entire working careers to financial services in the local market. Their collective experience cannot be learnt from a book but their skills and insights are helping businesses such as Le Mont Saint Garage to meet their growth ambitions and in so doing will continue to help fuel economic growth across the various business sectors.
I can see success. But how do I get there? We’ll help you get there. In business, there’s no substitute for a great idea. But there’s also no substitute to having expert advice and the right funding, and that’s where we come in. Our specialist Relationship Managers have a deep understanding of factors affecting local businesses, and are dedicated to supporting you with your business plans, from your initial great idea through to expansion and beyond.
Talk to your Relationship Manager or Gary O’Neill, Head of Business and Commercial Banking, Guernsey +44 (0) 1481 706622 GaryONeill@rbsint.com natwestinternational.com/business
The Royal Bank of Scotland International Limited trading as NatWest (NatWest). Registered Office: P.O. Box 64, Royal Bank House, 71 Bath Street, St. Helier, Jersey JE4 8PJ. Regulated by the Jersey Financial Services Commission. Guernsey business address: PO Box 62, Royal Bank Place, 1 Glategny Esplanade, St. Peter Port, Guernsey, GY1 4BQ. Regulated by the Guernsey Financial Services Commission and licensed under the Banking Supervision (Bailiwick of Guernsey) Law, 1994, as amended, the Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law, 2002, and the Protection of Investors (Bailiwick of Guernsey) Law, 1987, as amended. NatWest is a participant in the Guernsey Banking Deposit Compensation Scheme. The scheme offers protection for ‘qualifying deposits’ up to £50,000, subject to certain limitations. The maximum total amount of compensation is capped at £100,000,000 in any 5 year period. Details are available from: Website: www.dcs.gg. Telephone: +44 (0)1481 722756. Post: P.O. Box 380, St Peter Port, GY1 3FY. Deposits made in a Guernsey Branch will not be covered by any equivalent scheme in any jurisdiction outside of the Bailiwick of Guernsey. Under the scheme (s) customers are entitled to make only one claim per licensed entity regardless of the number of brands or trading names contained within that licensed entity and customers are entitled to make one claim only per licensed entity in the jurisdiction where the deposits are held. Therefore as NatWest brand is operated by RBS International it is not licensed in its own right. A person with a deposit in NatWest and a deposit in RBS International would thus only be entitled to make one claim. Over 18’s only. (Security may be required.) Calls may be recorded. Internet e-mails are not necessarily secure as information might be intercepted, lost or destroyed. Please do not e-mail any account or other confidential information.
Works the way you work. SARK ADVERT
The only system you need for wealth management. NavOne is the world-leading wealth management system delivered by Touchstone and powered by Microsoft Dynamics NAV technology. Used by small to large trust and fund administration companies, family offices, private equity firms and specialist legal and accounting practices across 20 global jurisdictions, NavOne helps increase operational efficiencies and reduces administration costs. For more information call 01534 818900 or visit touchstoneOne.com Delivered by
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Not all systems are created equal Peter Le Brocq from Touchstone, explains Peter Le Brocq from Touchstone, explains that years of listening to clients’ needs and understanding their challenges has led them to developing software and delivering training that makes everyone’s life a little easier. As everyone knows in today’s marketplace running an effective business means having effective IT solutions. However, as companies grow and merge, many people are experiencing the headache of trying to run multiple systems that usually end up with operational inefficiencies, high administration costs and unhappy staff; all of which can ultimately lead to unhappy customers and loss in revenue. We have always designed our system with the aim of helping our clients run their business operations more effectively. Our consultants have many years’ experience within the finance industry, which helps us to understand the business, regulatory and technological trends that impact clients’ operations. We have found the main challenges when it comes to choosing the right internal systems usually fall into four areas: functionality, innovation, integration and cost. Having the best ‘back-end’ technology doesn’t always mean it’s a user-friendly system. Above all, being able to deliver a better service to customers, means having a system that is easy to use. After many years trying to understand the ‘pain points’ experienced by our clients, we have found that the three most common are typically: • I need to go into too many systems to do my job
• •
There are just too many clicks to carry out a simple task It is not simple to extract data in the reporting format that I need
Microsoft defines the ‘user experience’: ‘Designing for end users means reducing the complexity and amount of information that users are faced with. It means designing with people’s pain points in mind, and giving more priority to that than the database layout.’ So in simple terms we believe great user experiences can be summed up in three points: • One system – for all your tasks • Less clicks – to carry out your job • The provision of information you need, when you need it With this in mind, and following many enhancements to our previous software version over the past year, we have recently launched NavOne. Built on the latest version of Microsoft’s business software platform Microsoft Dynamics NAV2013, we believe NavOne is a world-leading system for the wealth management industry. The new role-tailored interface is intuitive and familiar, is driven by the latest technology that can be tailored to users’ needs, and provides a great user experience. We believe when businesses choose NavOne they gain much more than a software system. They join a community of wealth management and IT professionals who are committed to improving standards and operating practices across the industry.
NavOne really does take our software to a new level. From humble beginning to Microsoft Partner. From its humble beginnings in 1997 the Jersey based wealth management division of Touchstone Group was started as a joint venture between Icelandic company Landsteinar and The Jersey Electricity Company. It then grew to a team of 15 and was acquired by the Touchstone Group in 2005. Fast-forward to today and Touchstone’s wealth management division now has 34 staff with offices in Jersey and Australia and a customer base in over 20 global jurisdictions including Guernsey Touchstone is a Microsoft Gold Accredited Partner, meaning that we are recognised as offering ‘best in class’ solutions. In 2014 we were recognised for our abilities within the wealth management software arena through the accolade of winning CityWealth Technology Vendor of the Year. Our relationship with Microsoft not only means we have access to the latest resources and developments, it means that our clients also benefit from the billon dollar investment Microsoft invests annually in ensuring its Microsoft Dynamics technology is future proof. Never stop listening and learning So we will continue to listen to our clients and are committed to improving our systems so that ultimately they can improve operational efficiencies and deliver better service to their customers. Technology should be harnessed to make our lives easier, not to cause stress and headaches!
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i 2 O F F I C E PRO MOTION
Office accommodation at your service - i2Office plug in and start up. There continues to be a growing trend towards the use of serviced offices in Britain. i2Office which launched in the UK five years ago, now provides this service in Guernsey. Contact spoke to its founder Philip Grace. 44
i 2O F F I CE PROM OTION Historically it has been SMEs which have long since been aware of the benefits of serviced offices, but more recently, larger companies in the UK have re-evaluated the use of their own office space – partly due to the recession – and the benefits of other available options have caught their attention. Co-working and collaborative workspaces have become buzz words over the past couple of years, particularly amongst new business start ups and freelancers, leading to industry leaders predicting that the demand for serviced office accommodation will continue to grow at a rapid rate. i2Office was established in 2009 and now offers serviced office accommodation in 28 locations throughout the UK, with over 10,000 workstations and an annual turnover of £50 million. This makes it the second largest grade A serviced office provider in the UK. The next growth strategy of the organisation is to ‘go global’ and the first step towards this goal is the Guernsey development, as Philip explained. ‘We want to develop the business
worldwide but for our first foray outside of the UK we were looking for a location not too far from home. Guernsey, Jersey and the Isle of Man were obvious options and we looked at them all. We selected Guernsey over the others for two main reasons. First the quality and the location of the real estate available was perfect. Secondly, we were impressed by our dealings with the business community and the authorities. We found people to be extremely helpful and open and we have had a lot of support throughout the development phase.’ The i2Office accommodation is located in the Royal Chambers in St Julian’s Avenue and, even in its ‘not quite finished’ state, the quality finish is evident. There are 33 individual offices which range in capacity in its current configuration from one person to 46 people accommodated in each. Accommodation covers a total of 27,000 sq feet. Offices located at the front of the building boast stunning views across to the other islands and each is equipped with desks, telephones, computer points and everything any business would need to plug in and start.
‘The key element to i2Office’s offering is flexibility,’ explained Philip. ‘Let’s say a business of four people takes a contract for a four-man office for 12 months then after six months, they win a massive contract that means they suddenly have eight staff. The contract moves with them, we double the space they have and it’s business as normal. Equally a team of 30 may need to contract in size because of something unexpected happening in the marketplace. We can adjust to suit client needs.’ The upward trend in the take up of this type of service Philip puts down to both a shift in the way businesses operate and advancements in technology. ‘Taking a 10-year lease on office accommodation is becoming a thing of the past. Why would any company commit to that period of time when it cannot possibly know what its needs will be even in two years’ time? Whilst forward planning in any business is important, with technology developments, legislation changing constantly and automation being part of life, it’s not possible to be prescriptive on requirements too far in advance. Our offices
Accommodation covers a total of 27,000 sq feet. Offices located at the front of the building boast stunning views across to the other islands but each is equipped with desks, telephones, computer points and everything any business would need to plug in and start.
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i2 O F F I C E PRO MOTION
I often refer to it as the toothbrush model. Bring your toothbrush and move in or bring your laptop and plug in. Let other people deal with connectivity, office cleaners, purchasing office furniture, changing light bulbs. Our clients can concentrate on their core business without having to spend time dealing with property-related issues
can grow and shrink with you – we don’t operate on a ‘one-size-fits-all’ basis. It brings us back again to the importance of flexibility.’ Another benefit of considering serviced offices, particularly for small businesses, is the fact it’s ‘hassle-free’. ‘I often refer to it as the toothbrush model. Bring your toothbrush and move in or bring your laptop and plug in. Let other people deal with connectivity, office cleaners, purchasing office furniture, changing light bulbs. Our clients can concentrate on their core business without having to spend time dealing with property-related issues. It’s no different from outsourcing your marketing or IT support.’ Start ups and sole traders also have the option of sharing office space in a co-working environment. Philip believes that there are many individuals who would prefer to have the interaction this option offers as opposed to be working at home in a sterile environment. 20,000 sq feet of the total area in Royal Chambers is office accommodation. The rest is designated for meeting and conference facilities, a business lounge and
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a café. The largest meeting facility will seat up to 190 people with all the AV equipment available on-site. Philip hopes that the café will become a thriving business hub in St Peter Port as well as offering on-site catering facilities for all meetings and events that use the building. ‘We are very excited about the café and we plan to make it a ‘go-to’ place for the St Peter Port business sector. Our location is ideal for events, in walking distance of so many businesses and with parking nearby. ‘The other product we offer is our i2 Access business lounge membership. Clients can subscribe to this on a monthly basis and use the lounges in all our centres around the UK. It enables them to work in a professional environment as opposed to sitting in a hotel lobby or a noisy coffee shop.’ All serviced office clients of i2Office Guernsey wil automatically receive complimentary i2 Access membership A chartered builder and chartered surveyor, Philip has property in his blood. Having set up and subsequently sold another business centre company before founding i2Office, he has ambitious plans for the future.
‘Our aim is to build the UK business up to 35 locations. The focus will be mainly London. (The UK has two markets – London and everywhere else.) Then Guernsey is our first step towards developing a global company, with the aim being to become a large worldwide provider of serviced office accommodation in five years. We still intend to open in Jersey and then much further afield. I have already been travelling extensively and looking at the Middle East, the Asia-Pacific region and the Americas. Eventually we will develop locations in Europe too.’ i2Office has already invested significant sums in Guernsey and it brings a new offering to the local market. But Philip sees the island as more than just the next location for a serviced office opening. ‘I am looking into domiciling the i2Office international business here. The island has all the professional service providers we would need; it has a vibrant business community; it is politically stable and it’s a nice environment to operate in. Guernsey feels right.’
www.je.logicalis.com | www.gg.logicalis.com
Have you secured your mobile data? Bring Your Own Device (BYOD) shows no signs of stopping, so make sure your business is aware of the challenges and pitfalls. Research shows companies who allow BYOD have seen an increase in staff productivity as well as a rise in overall work satisfaction. With this rise comes a host of challenges which your IT department cannot ignore. Your workforce is mobile. Your company’s customers are mobile. Inevitably a moment comes when someone somewhere opens their workbag and realises their tablet or smartphone is missing. The device that serves as both your weekend communications centre but more importantly your weekday
The business benefits of reviewing your mobile strategy: Secure sharing of large files Document Collaboration Enhanced device security
workhorse has gone.
Control over shared files
Devices will be lost or stolen, and it only takes one such incident to put your
Version control
enterprise data at risk. Massively inconvenient for the employee, but arguably a potential security disaster for your company and ultimately your customers. Mobile devices are on your network. And increasingly they are a thief’s or hacker’s favourite target. You can’t change these facts but with a sound strategy you can minimise the risk to your company.
For more information on how Logicalis can assist you in developing a secure mobile strategy appropriate for your business, call our experts in Jersey on 288088, or in Guernsey on 737000, for a free, no obligation and confidential discussion.
Device control Empowering users with features that enable mobile work-styles Enhancing user and business productivity with easy collaboration
Guernsey +44 (0) 1481 737 000 | Email solutions@gg.logicalis.com | Jersey +44 (0) 1534 288 088 | Email solutions@je.logicalis.com
Intertrust is a global service provider with offices in 24 countries and this global presence lends itself to multi-jurisdictional solutions. At Intertrust Risk Solutions Limited we have experience across all sectors of the finance industry. We provide bespoke regulatory and legal compliance services and corporate governance understanding and are able to offer our clients guidance and support when it comes to risk management services. At Intertrust Risk Solutions Limited our aim is to be an adaptable and scalable resource for financial institutions. We provide the knowledge and experience required to keep up-to-date in the face of evolving regulation and legislative changes. For further information please contact Darren Wadley (darren.wadley@intertrustgroup.com) or James Arklie (james.arklie@intertrustgroup.com).
Global reach, local knowledge.
Intertrust Risk Solutions Limited PO Box 248, Martello Court, Admiral Park St Peter Port, Guernsey GY1 3QG tel +44 (0)1 481 742 135 fax +44 (0)1 481 742 136 risksolutions@intertrustgroup.com
www.intertrustgroup.com
Intertrust Risk Solutions Limited is registered in Guernsey (Registration Number: 58598).
AN INTE R V I E W W ITH IRSL
Intertrust Risk Solutions Limited (IRSL) – from local to global.
With the recent announcement that the assets of locally established business Corporate Risk Solutions (CRS) have been acquired by the Intertrust Group, we caught up with CRS founder, Darren Wadley to discuss the sale, and where he sees the business of risk management and compliance heading in the future…. Q- Why did you decide to sell when CRS had only been established for a little over two years? It reads like a success story. DW – Intertrust approached me at the start of 2014 because it wanted to expand its global risk and compliance service offerings to both new and existing clients. It came at a time when I was considering how to move CRS to the next level. I travelled to Intertrust’s head office in Amsterdam and we talked in-depth. I immediately recognised a real synergy between us and was impressed by Intertrust’s vision and entrepreneurial spirit. It just felt like the right thing to do. Q- Local business to global business is quite a shift? DW – For me it is perfect. We have a local client base that we can continue to service with the same ethos and service level as always. There will be no changes there and Intertrust has given us the necessary autonomy to achieve our goals and to grow the local business. At the same time it gives the company the resources necessary to take the newly branded IRSL to the global arena. This was always where my ambitions lay and the sale has allowed me to achieve them sooner than I anticipated. Q- It sounds as though you will retain a good degree of independence? DW - The sale has left me with a great deal of autonomy, more than I anticipated from
a global organisation such as Intertrust. IRSL will operate independently of the remainder of the Intertrust business and strong ‘Chinese walls’ have been put in place to reassure our local trust clients that their information will remain completely confidential. That said, IRSL will be able to leverage off the back of the Intertrust brand and utilise its global presence, contacts and offices all over the world which will enable us to not only to grow the business but our skills and expertise gained from working together.
These are challenging times for the global financial services industry, therefore compliance and risk management professionals will need to continually adapt to meet these challenges
countries start implementing FATCA-style reporting. IRSL, with its pro-active approach, will be ready to assist. Q- And specific services? DW – We will be focusing on the efficient processing of high volumes of client due diligence for large institutions globally; deep-dive enhanced intelligence reports, either on individuals or corporate structures utilising our global presence; end to end take on and on-going monitoring for large investor structures such as funds. To do this IRSL will be utilising software and technology to make this easier and more efficient, coupled with greater coverage and interrogation to make the reporting increasingly accurate. Q- And the future? DW – These are challenging times for the global financial services industry, therefore compliance and risk management professionals will need to continually adapt to meet these challenges. IRSL’s job is clear. We must stay ahead of the curve, continually adapting our services and updating our skills to ensure that we can offer a pro-active, professional, efficient and cost effective service for our clients, while at the same time retaining our personal touch
Q- What will be the focus? DW – IRSL is now global so we will be focusing on outsourcing and the benefits of using an experienced team that can focus on specific areas in depth. There have been – and will continue to be – huge changes in financial services globally. In the EU alone there has been a barrage of recent legislation that has impacted on all sectors – AIFMD, FATCA and anti-corruption to name just a few. Imagine the impact when more
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LOOKING AHE AD
2015 and beyond. Dave Newbold, JT takes a look into the technology crystal ball. Tomorrow’s future today?
The right infrastructure as an essential
We’ve all heard the technology cliché in terms of how quickly it moves and innovation unfolds.
This is where service providers, such as JT play a vital role. By understanding and anticipating where the future of technology is heading, we can ensure we build the networks that will support our customers’ needs now and in the future. Of course, installing new and robust infrastructure takes time and budget, which is why we also need that foresight to be sure that what we provide not only meets the demands of our customers today, but that it will grow with our customers’ needs, as demand requires.
In this case, the cliché is true. Many of the tools that we reach for unconsciously every day have gone from concept to widespread use at lightning speed. In just 10 years, institutional tech giants like Facebook (created in 2004), Twitter (2006), the iPhone (2007), Dropbox (2008) and the iPad (2010) seem to dominate our worlds. For this reason it’s fair to predict that the next steps in innovation will be just as fundamental and develop just as fast. If we imagine how quickly the idea of wearable technology became a reality, it’s not hard to see how the latest trend of Smart payment systems promises to make our life easier and will equally make us even more reliant on our devices. Likewise, with the growth of machine-tomachine tech or the ‘The Internet of Things’it won’t be long before your fridge will be talking to your online supermarket to restock itself; your teenagers’ cars will be tracked wherever they go, and your heating will respond automatically to the weather – in fact we’re almost there. Future technologies ultimately promise the convenience to enable you to do more of the things you want to do, when you want to do them. However, what underpins all of this isn’t just innovation in terms of design and function. Nor is it down to the reach of globalised markets, meaning the same technology and applications that sit on your phone, will also sit on the handset of a student in California, an office manager in Singapore or a street cleaner in Tokyo. It’s actually something more basic and fundamental – the availability and provision of fast, robust, data connections.
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It’s for these reasons that two of JT’s developments next year centre on delivering this very promise; our commitment to extend our fibre-optic network in Guernsey and alongside this, introduce a completely new 4G network across the Channel Islands. Not everyone agrees. Some telcos around the world are investing in trying to ‘squeeze’ more life out of their existing copper connections, but the reality is that copper networks were originally designed to only support a landline service, not high-speed broadband. Perhaps a little more capacity can be pulled out of them, but they are limited by the basic laws of physics. We believe the future is fibre. With regards to our mobile network, it’s fair to say that the Channel Islands are three years behind the UK in introducing 4G – however, by waiting, technology has moved on and we’re now in a position to install a state-of-the-art network that will provide our customers with a superior service compared to that in the UK. Our 4G network is built on an LTE Advanced framework – that’s a technical specification that means our network will be faster, more reliable and more powerful than
conventional 4G services. It also means that we can adapt more easily to the next generation of mobile data services as and when mobile technology inevitably progresses. Two big trends – ones to watch Other trends we’re seeing and expect to grow next year are the merging of seamless connectivity between mobile data, broadband and WiFi. Seamless connectivity means the ability to start watching a video on your tablet at work (through your office Wi-Fi), continue watching on your mobile while waiting for the bus (through your 4G connection) and then finish on your HD screen at home (through your fibre broadband connection). Indeed some of the latest handsets already have the technology and applications to power this – known as ‘miracasting’. The streamlining of devices also looks as if it will become a big trend – there are people in my office who have three mobiles, a tablet and a laptop. Add to that the computing power in your Smart TV and desktop and there’s an awful lot of computing hardware that’s potentially redundant at any given time. We expect that to change to the point where we have just one device that is portable and one that isn’t, which in turn should also mean a reduction in costs for consumers too. However the future unfolds, at JT our vision is to become the partner of choice for global telecommunication innovation and to ensure we anticipate and deliver on these technologies with one priority in mind – the needs of our customers.
Advertising • Branding • Design • Digital • Marketing • Media • Print • PR • Social
Brand new thinking agency We believe in brand new thinking. It’s in our DNA and forms the basis of the way we work. Brand new thinking involves looking at problems from a perspective that others wouldn't to create innovative solutions and to make our clients more successful. This progressive philosophy is at the centre of what makes us a leading international advertising and marketing agency.
If you are getting ready for 2015 then call Oi for some brand new thinking. Peter Grange in Guernsey on 01481 750600 Heather Townsend in Jersey on 01534 888186
www.oi-you.com
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The challenges in the local property market Tony Rowbotham from Montagu Evans takes a look at the island’s commercial property sector To address the question of what challenges Guernsey’s commercial property market faces in 2015 perhaps it makes sense to look first at some of the drivers and dynamics of the market that became evident in 2014. I divided the market into the three traditional sectors - offices, retail and industrial since each faces its own unique challenges. I’ll jump into the dragon’s mouth and touch on greenhouses too towards the end. Office sector The occupational office market had a dramatic turnaround during 2014. But, whilst that is a positive sign for the island, this turnaround will lead to difficulties and challenges in 2015. The island has approximately 750,000 sq ft of good quality, often described as grade A office accommodation and probably double that in total. For the first time in a number of years, the island’s grade A stock is pretty much at full occupancy. Any space that was available at the beginning of the year is now occupied after the letting of 16,000 sq ft at Glategny Court to KPMG, 25,000 sq ft at Royal Chambers to i2offices and Close assigning its 20,000 sq ft at Trafalgar Court to Aztec. There is now no well located grade A accommodation on the market in excess of 10,000 sq ft and frankly anything over 5,000 sq ft is becoming a struggle to find. Yet take up in the office sector broadly averages at somewhere in the order of 30,000 sq ft. Some will argue that there is plenty of surplus office accommodation available in town. That is true but the reality is that any available space is often the wrong size, in the wrong location or is of the wrong specification. Today’s office occupier, small or large, wants clean and modern offices that are functional, energy-efficient and attractive to both staff and clients.
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So purely on a numbers basis, yes office space is available, but the reality is that for the type of office our finance sector requires, the supply is almost non-existent. This is likely to cause problems during 2015 as tenants seek to expand, consolidate, deal with lease expiries and examine efficiencies within their businesses. To use an analogy, the 2014 Ford Focus is a lovely car and so, in its day, was the 1962 Ford Cortina. But today the Cortina is old, cramped, lacks air conditioning, probably leaks and is expensive to maintain. Realistically do you want to use a Cortina for your daily commute? Therefore the challenge for the property sector - and that includes landlords, developers and government - is to ensure that there is an appropriate supply of offices. But looking forward, paucity would seem be to on the cards. It is difficult to see a solution in the short term. Planning policy is neither the problem nor the solution. The real problem is the shortage of land suitable for development and more importantly the shortage of land suitable for development which is also located appropriately. There will be infill developments of a relatively small scale in St Peter Port and possibly some larger scale refurbishments. If done correctly, recognising the needs of today’s tenants, then there will be a ready demand. But none of these is realistically likely to provide the larger scale floor plates often demanded by office occupiers. The market needs a reasonable supply of offices and for the first time in years, the seesaw of supply and demand is unbalanced. Without balance will the lack of offices prove to be a deterrent to expansion in our finance sector? My heart says I hope not, but my head tells me that it may well. But my head
also tells me that a solution can be found. Retail Despite everything we hear about the impact of the internet on the retail sector the reality is that the retail sector is in a reasonably good state of health. The recently released States Retail Strategy Report made the point that the sector is continuously evolving. This evolution is evident just walking through St Peter Port. The next few years will be interesting and the retailers who survive will be those who successfully embrace technology. Technology needs to be understood and then transformed from a threat into an asset. The retail sector should embrace it as a platform to increase customer awareness, customer base and generate sales. On the practical front, a walk down our high street produces very little in the way of vacant accommodation and there are always tenants, local or otherwise, looking for space to open new shops. Possibly the greater challenges are the age and size of our retail units, which tend to be smaller and older than many retailers are used to, but clever design and adaption mean that the sector finds a way to make them fit for purpose. Going forward, one challenge is finding land suitable for development of new retail space in St Peter Port. Not excessive development, but enough to capture the spending power of the island, create employment and slow down the leakage of internet retail spend. For 2015 a challenge that can be met is the Old Quarter, which at present is removed from the high street conceptually, visually and physically. But the Old Quarter has significant potential for urban regeneration. A possible first step is a coherent development brief for the whole
LOOKING AH EAD
area to encourage development through flexibility of design and land use. This could improve the economic use of some of the large buildings to maximise their densities with both retail and residential development. Industrial I use the term ‘industrial’ in its broadest sense, covering storage, distribution and manufacturing. It sits at the opposite end of the property market spectrum from the office sector. Life has changed dramatically over the last 20 years. Manufacturing, or at least fairly large-scale manufacturing, disappeared from this island. But we were in part saved by low value consignment relief (LVCR) until that in turn disappeared overnight. I would stress that there are still a number of highly respected manufacturing businesses on the island, particularly in the technology and engineering sectors. These need to be nurtured. A challenge for government is to understand these companies’ business models and put policies in place that encourage and support their growth. With the loss of LVCR there is now a surplus of industrial and distribution space with little prospect of them being in demand in the near future. These buildings are often too large and old to be attractive to occupiers and their future use is constrained by out-dated and inflexible planning use categories.
both in the private sector and particularly in the States sector that could be used certainly in the short term. There are plenty of examples in the UK, of developments, which reuse old shipping containers that are joined to provide everything from retail stores to manufacturing accommodation. Some are basic and others are well designed and fitted out with water, power, broadband and air conditioning. At the extreme end, companies such as Snoozebox, have turned them into accommodation and erected them at major sporting events around Europe. These can be constructed quickly, cheaply, easily are particularly (but not exclusively) attractive to small businesses. If the land is needed in the future, the project can be dismantled and removed on a trailer. Flexibility and speed are the key. Basically it’s large-scale Lego. And what to do with the old redundant warehouses, for which there seems no immediate nor imminent demand. Well where we do have demand is in the residential sector. Let’s be bold and allow an easy change of use either to other forms of commercial activity or to wholesale redevelopment for residential use. Not all buildings and their land will be suitable, but the principle of redeveloping brown field land is a concept that has long been used by planning authorities in other jurisdictions. Greenhouses
The reality is that demand does exist, but that demand is for relatively low cost, flexible, but good quality accommodation that can be let on short term leases without the onerous burden of repairs and remedial work. Does that exist? In short - no. There is little space of this type available. Space available is usually the wrong type, the wrong size and is cost prohibitive.
It is impossible to write about Guernsey’s commercial property market without some comment on the issue of derelict greenhouses. It will be interesting to see how these are addressed in the forthcoming Island Wide Development Plan. I can’t help thinking that they are an underused resource, on an island that needs to maximise resources to their full potential.
Returning to the car analogy, if you’re looking to lease a mini it’s of little use being told a 10 tonne truck is the only thing available. You don’t want it, don’t need it, couldn’t use it and can’t afford it.
We need to move away from the mind-set that they await the return of the tomato growing industry. It’s not going to happen. The global economics of supply and distribution just don’t work and even if you are like me and start Sunday lunch with a Bloody Mary, we are never going to create enough local demand.
Perhaps this is an area for Government intervention. Our challenge as an island is to think laterally, both in terms of planning, land use and construction. There is unused land
Do some of them have the potential for development? Definitely yes. Some will be suitable for relatively small-scale development for flexible industrial, business, storage and open yard usage, although neighbours and the environment would have to be carefully considered. Others might be ripe for infill residential development. But what type of residential; how do you value it, and how would it benefit the island? One answer is to restrict the type of residential offering, using it for low cost affordable housing, partial and shared ownership, ensuring that stringent planning restrictions are in place. Of course no landowner can be forced to sell, but the reality is that many will accept a change of use that uplifts their land values even if with restrictions on the type of development permitted. After all if you have any empty pint glass most of us will accept an offer of a free half pint rather than have no beer at all. To deal with derelict greenhouses we must challenge the way we think about land use and values and use our planning powers and conditions to the advantage of our island as a whole. Conclusion The finance sector and all its supporting businesses remains the island’s principal contributor to the economy. We need to ensure that the seesaw remains balanced and that supply matches demand. That may sound simple, but going forward it is a huge challenge on an island limited by topography. The retail sector needs to be nurtured; a flexible and understanding planning policy needs to be adopted to ease redevelopment and refurbishment, signage and use. Where we can, let’s improve the customer experience and focus on giving customers what they want. The industrial sector is over supplied with land and buildings. Rather than trying to solve that problem through inertia, let’s use that problem to create a solution for other sectors of the economy.
Should they all be developed? Definitely not.
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Private banking industry: trends, challenges and opportunities for the Channel Islands as we head into 2015. Stephen Henry, Investec Specialist Bank Despite a number of challenges leading into 2015, Investec will view the forthcoming year as one of opportunity. Indeed, It is important for the private banking (even general banking) sector to embrace change, bad as well as good, with energy, stamina and, of course, a positive attitude. First, the challenges Regulation - the ever-present ‘known unknown’ within the industry. There is likely to be continuing pressure from both island regulators with regard to corporate governance, anti-money laundering and countering terrorist financing. Coupled with this will be the imminent review of the handbook and the results following the MoneyVal visits to each island. Leading up to the UK general election, there will also be ongoing pressure by HMRC and other bodies where local government, regulator and industry will have to continue working together to dispel the various myths of the Jersey and Guernsey banking and general finance industries. All of the above will put increased stress on the industry as a whole and, arguably, if not managed effectively could easily take the focus away from why we are all here - to grow our respective businesses in the Channel Islands. Onto trends Looking at Investec’s target markets within the private client sector of Channel Islands and UK resident non-domiciled, it is clear the banking requirements for all of these high net worth (HNW) individuals have changed over the past decade. The wealthy have found themselves forging more complex relationships with multiple financial service providers. Whether the
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individuals are Channel Islands based, resident in the UK or anywhere else, their interests are no longer localised to where they live. Their demands are now on a global scale with a need for something more than a simple bank account. Generally, the wealthy individual has a wide investment strategy across cash and cash equivalent assets, fixed income, equity, alternative investments, real estate and personal luxury or collectable items. Recent research by consultancy firm New World Wealth has found that 30% of the ultra wealthy across the globe hold about 30% of their wealth outside of their resident geography. More in depth research has indicated that this is likely to increase over time. For example, 37% of Russian/CIS HNW individuals are considering changing their domicile, 57% of Middle Eastern wealthy individuals are sending their children overseas to university and 24% of global wealth is invested in real estate. We private banks need to embrace this maturation of our client base. If we do, there will be some fantastic opportunities; if we don’t, we will become worryingly irrelevant as time goes on. So what are the opportunities? The client should be at the core of everything we do. Investec recognises that we must continually evolve with our clients and this drives our decision-making with regard to innovation and flexibility. We encourage staff to grow and develop, to challenge the norm and we give them freedom to operate within the context of risk consciousness. It is also important to stand out from the crowd: let’s not follow our peer group, let’s be a market leader, let’s thinking differently. What does this mean? Well, for some it may be changing our interest rates or adding a
relationship manager to the mix; however, does this go far enough? At Investec, we have decided to go further. Our work next year will be the launch of ‘Investec. One Place’ for the Channel Islands - a new development already successfully launched within our South African business and about to be launched in the UK. ‘Investec. One Place’ is designed to give our clients seamless, integrated access to banking and investment services both locally and internationally. This may sound like normal marketing blurb but it’s the way that it’s done that is important: ease of use and seamlessness is paramount. The client’s experience should be the same whomever they deal with, for whatever purpose whether it be here in the Channel Islands, the UK or beyond. To support this initiative, recognising that almost all HNW individuals use multiple firms to manage their wealth but a single touch point and real time reporting, Investec will be introducing an online platform where our private clients can see all their wealth in one place. In balance sheet, graph or chart format, clients will see their Channel Island accounts, rival international banking accounts, UK credit card balances, investment portfolios, the value of their art, vintage cars and their loyalty reward programmes to name a few, all held at various institutions. This platform will have access to 6,500 wider platforms all on a real time basis. There will also be income and spend functionality allowing clients to analyse and manage their wealth accordingly. For Investec, this is a new way of thinking one that we hope meets the requirements of our private clients and adds value to their more complex and time consuming needs.
Liberated thinking Never be afraid to be Out of the Ordinary™ www.investec-ci.com
Private Banking | Foreign Exchange | Savings | Lending | Property Finance & Mortgages | Wealth & Investment Investec Bank (Channel Islands) Limited is part of Investec Private Banking and a wholly owned subsidiary of Investec Bank plc. This document is distributed by Investec Bank (Channel Islands) Limited which is licensed in Guernsey by the Guernsey Financial Services Commission under the Banking Supervision (Bailiwick of Guernsey) Law,1994 and the Protection of Investors (Bailiwick of Guernsey) Law, 1987 to carry on banking and investment business. Registered Address: Glategny Court, Glategny Esplanade, St Peter Port, Guernsey, GY1 1WR. Registered Number: 5845. The Jersey Branch of Investec Bank (Channel Islands) Limited is regulated by the Jersey Financial Services Commission to carry on deposit taking business under the Banking Business (Jersey) Law 1991, as amended. The Jersey Branch registered address is One The Esplanade, St Helier, Jersey, JE2 3QA.
LOOKING AH EAD
Contact spoke to Catherine Best Ltd managing director Paul Freeman about his views on the island’s retail sector and what it must do to ensure future success. Paul believes that the evolution of the island’s retail sector needs to take into account the changing preferences of people here.
it has been, but the island is still generally affluent compared with a town of the same size elsewhere. That is a huge positive for doing business in retail.’
The challenges ahead for Guernsey retailers will include an ability to balance providing a good selection of options, with a desire to tempt people to spend their money on-island.
The challenge of producing hand crafted beautiful items for a business with an important role in the island’s retail sector is one that international jewellery designer Catherine Best has approached successfully for years.
‘There are various ‘arms’ of retail which need to be considered, and probably the toughest area is one that is totally price-led because it will become increasingly difficult to match the buying power of large, off-island institutions and still ship goods here. A better approach might be to celebrate the ability of people here to identify, make and source attractive, desirable things which cannot easily be obtained from elsewhere.’ He acknowledges that this cannot easily apply to everyday essentials but says the growing interest people here have in creating individual homes, lifestyles and interests, will mean that even those items can be made attractive. ‘One of the big strengths of Guernsey is that it still offers a good way of life. There may be examples of the ‘squeezed middle’ where disposable income is not quite as strong as
Paul juggles the demands of overseeing the complex artistic side of the business and running a retail operation which is open seven days a week. While the actual designs are entirely Catherine and daughter Vikki’s work, Paul’s crucial role encompasses the various aspects of bringing those to market and ensuring that the range is suitably broad. ‘Although we work in retail, the crux of the business is in offering hand-crafted jewellery, almost all of which is created in limited editions. It is the complete opposite of high street jewellers who simply import mass-produced items from all over the world.’ With the St Martin’s Mill Studio also doubling as a popular tourist venue, Paul has to ensure that the premises, as well as the jewellery, always looks superb. Their two
decades in retail have had a strong focus on building strong relationships with experts in the industry. ‘That can involve finding rare and beautiful opals or tanzanites from the other side of the globe or dealing with our gold and silver contacts in the knowledge that their products are the best we can possibly source. There are never enough hours in a day but that is how we like things,’ said Paul. The business has clients all around the world and the online retail aspect is strong. ‘Once people have bought one of our designs – sometimes as a result of being on the island at some point – they know that the quality and standard is superb. If they live far away from here, they can easily purchase more jewellery by browsing online. That has been a substantial project for me and it was important for us to move with the times and be able to meet client demands in this way,’ said Paul. Although online retail is relevant, the heart of what they do will always be face-to-face contact with clients and meeting new people at the Mill. ‘It is a genuine, family business and the satisfaction of continuing to provide a personal service for individual tastes will always continue,’ he concluded.
There are various ‘arms’ of retail which need to be considered, and probably the toughest area is one that is totally price-led because it will become increasingly difficult to match the buying power of large, off-island institutions and still ship goods here.
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What next for 2015? Jenny Mitchell of Situations recruitment agency, takes a look at the changing labour market It’s difficult to predict what the labour market will look like in 2015, as it so largely depends on the state of the economy, but if current trends are anything to go by, there is definitely optimism in the air. As a leading local recruitment agency, Situations, has seen a huge increase in confidence amongst employers on the island in 2014, in both the finance and commercial sectors, and we see no reason why this won’t continue into 2015. Job vacancies are on the up across the board, but if anything, employers are being much more choosy when it comes to staff selection and with a larger pool of potential employees available than in the past, they can hold out until they find people who tick all the boxes. This includes everything from relevant and very specific sector experience and professional qualifications, to soft skills such as business development, being a team player or having a proven staff management track record. This trend was highlighted in a recent Chartered Institute of Personnel and Development labour market report where over two thirds of UK employers surveyed, stated that they intended to hire new staff this year and into next. However, the same survey highlighted that ‘hard to fill’ vacancies were such because of a lack of skilled staff, and this is certainly true in Guernsey. Professional qualifications are becoming more and more important, and these days the recommendation to jobseekers who haven’t as yet gained any relevant qualifications, is to look into doing so now. Where employers can’t find the skills required, they are willing to ‘grow their own’, upskilling more junior employees to
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groom them for management positions down the line, both through internal and external training programmes. Companies are also streamlining their systems and procedures, particularly those that have made redundancies and are now relying on fewer staff. A lot of employers, particularly in the finance sector are embracing technology to assist them, perhaps using bespoke software, or improving customer care with better response times and trained staff. As for future redundancies, this, like the economy, is hard to predict, but the hope is that the worst of the job losses is over.
Job vacancies are on the up across the board, but if anything, employers are being much more choosy when it comes to staff selection and with a larger pool of potential employees available than in the past, they can hold out until they find people who tick all the boxes 2015 may also see an increase in a more flexible workforce, as again technology enables staff to access information and systems remotely from smart devices such as iPads, iPhones and even wearable devices, so that they need never lose touch with the
office, and can be on hand if required, for more irregular hours. Even interviewing staff can be done remotely with Skype, Facetime and video conferencing, though a final offer of employment isn’t usually done without a face-to-face meeting. At Situations we’re certainly embracing the technology trend, we are using the likes of social media to keep in touch with existing and potential candidates. Facebook, Twitter and LinkedIn are great ways of engaging with our target market, who can be kept up-to-date on vacancies, industry trends etc. in the palm of their hand. That said, we still believe in a personal service and pride ourselves in getting to know our clients and candidates alike, in order to provide the best service possible. Many of our clients are also now focussing on improving their levels of customer care, with staff undergoing rigorous training programmes to set them apart from competitors. The contract and temporary job market is certainly buoyant, as employers require staff for short-term assignments and project work, rather than hiring permanent employees. There is a marked demand in the finance sector in particular, for contract staff in the compliance and review area and we see no reason for this not to continue into the New Year. Lastly, it’s not anticipated that 2015 will see anything more than cost of living salary increases, but again, employers state that they will pay well for staff who demonstrate the required level of experience and qualifications for key roles. After a buoyant 2014, we’re very optimistic that the job market in 2015 will continue to strengthen. We’re here to help employers and job seekers alike to meet their needs.
GRUM P Y OLD (WO)MAN
grumpy Jo Porritt is
old (wo)man.
Hot air, beach users with no sense of responsibility and a roundabout that’s far from magic… Jo Porritt, managing director of digital and creative agency Crowd Media, had a few things to get off her chest. Jo is this issue’s grumpy old woman.
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GRUM P Y OLD (WO)MAN
As a business owner, as well as vice president of Chamber and with two teenagers to look after, Jo has a pretty hectic schedule to manage and the full dinner set of plates to keep spinning. It’s perhaps unsurprising that she has little tolerance of unnecessary procrastination in any business situation and gets irritated when things simply take far too long to get done. ‘It’s particularly a problem in Guernsey at political level. Like it or not, reality is that the digital environment in which we now operate, means that everything has sped up. But at political level, nothing has changed. Whilst I appreciate that the big issues need comprehensive consideration, to hear the same debates coming to the States month after month with no decisions made (and those that are being subsequently overturned via some amendment or other) I think is a worrying trend for the island. It damages the credibility of the political process and wastes incredible amounts of time and money.’ Having set up her own company some years
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back, Jo is all too familiar with the difficulties and frustrations faced by new business start ups. ‘Guernsey needs a business environment that encourages innovation not one that places obstacles in the path of entrepreneurs seeking to establish companies here. ‘Interestingly, businesses often find ways of operating without support from government by filling the gaps themselves. A good example of this is the need to up-skill youngsters in the digital area. Governments have been slow to put digital training on the national curriculum so we are now seeing small groups and collectives, such as Creative Industries and Codex, forming and picking up the mantle that arguably government should be carrying. ‘My biggest frustration is that our government talks about diversification, creating a broader economic base but so much is said and so little is actually done. Digital Jersey is a great success story and one which Guernsey should seek to emulate. Not only does it have a physical presence,
but also has had full political support and funding with a full time member of staff to promote the island’s digital offering; for me, Jersey has got it right and I’m afraid Guernsey lags sadly behind. We need a model similar to that of Guernsey Finance where there is financial collaboration between the private and public sectors to develop the industry properly.’ Outside of work Jo has two dogs and so is a regular user of the island’s coastal pathways and beaches. The amount of dog mess she sees is something that really upsets her. ‘Clearing up after my dog is hardly the most pleasant thing I do in my day but it comes with dog ownership so I just get on with it. It astounds me how many people think it’s quite acceptable to leave the offending mess for others to negotiate their way around (hopefully).’ For Jo, the litter left on our beaches is even less tolerable. Whilst many of us might moan a little about a Sunday afternoon stroll that’s spoilt by discarded plastic bottles and sandwich wrappers, Jo takes it one step
GRU M PY O L D ( WO ) MAN
‘I think it’s incredibly important to ‘pay it forward’ and to help other people who are now in the position you were perhaps a decade ago. We live in a successful affluent community and it’s all too easy to take that for granted. I believe that it’s the responsibility of all business owners to support those who are starting out.’
further and can often be seen bin sack in hand, doing more than her bit for the island’s cleanliness. ‘Plastic really worries me. It breaks down over a long period and eventually the small particles get into our food chain and into our water supply. The long-term environmental damage shouldn’t be underestimated. It’s pure laziness and should be so easy to eradicate which is why it’s so frustrating. Education regarding the long-term effects would go some way to help. I applaud the volunteer groups that get together to clear beaches; these small groups epitomise Guernsey’s community spirit, and (with my professional hat on) I just love the fact that they often find each other and form on Facebook. Their online presence also supports the educational process. They post photographs of piles of collected rubbish which should shock people into behaving more responsibly.’ Back in St Peter Port, Jo warns drivers to
approach the St Julian’s roundabout with care. ‘It looks beautiful and is a great feature on the approach to town; but there seems to be no understanding about how a roundabout is supposed to work and how the traffic is supposed to flow. No lane control; no indicators – approach with care!’ Jo is not slow to admit that she, like so many, has been through periods in her life when careful budgeting was a must. Determined to stay at home as much as possible when she had two young children to support, she took in ironing and did cleaning jobs. Now running a successful business and employing four members of staff, she thinks it’s extremely important to remember the leaner times and where she started.
business and then become quite dictatorial and autocratic in their approach. Complacency seems to set in and they seem to forget what it was like when they started out, worrying about paying bills, wading through the red tape. Sometimes people forget where they came from. ‘I think it’s incredibly important to ‘pay it forward’ and to help other people who are now in the position you were perhaps a decade ago. We live in a successful affluent community and it’s all too easy to take that for granted. I believe that it’s the responsibility of all business owners to support those who are starting out.’ Jo was born and educated in Guernsey and her passion for the island and its future success is tangible. If you spot her on Pembroke bay clutching a bin bag and with a sausage dog and a jack russell in tow, give her a wave or better still pop a discarded plastic bottle in the bag!
‘I wouldn’t say this was true across the board, but I have seen individuals reach senior positions or develop a successful
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A year in the insurance business Ian Stewart, Rossborough Insurance, takes a look at the year ahead
It has been another successful year demonstrated by significant growth in income for Rossborough. This has been our first full year as part of Arthur J Gallagher and we are seeing significant benefits of being part of one of the world’s largest insurance broking groups. We can now provide coverage for highly complex risks in more than 110 countries, while still providing a professional, local service. The sector was impacted by the recession and every broker will have a seen a number of their clients either merge or be acquired. While insurance is something that every company and the large majority of people needs, it is price sensitive and the industry has had to work hard to ensure that premiums are competitive. What is your view of the current Guernsey business environment? Guernsey tends not to suffer the peaks and troughs that seem to affect the UK and, to a certain extent, Jersey economies. Whilst that can be seen as a positive in many ways, there is a down side in that stability can stifle the need to change and innovate. What is your view about the state of ‘Guernsey plc’ alongside its competitors on the global stage? As the managing director of a company and as a Guernsey resident, I don’t think we’re in a bad place but we must never rest on our laurels. GST and its effect have to be carefully weighed up – what would be the impact on tourism when being VAT free has been a major selling point? We’ve already seen the horticultural industry decline and we need to
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ensure that we continue to diversify and not become wholly reliant on one sector. What do you think are the key issues facing Guernsey over the coming 18 month period? With my non-insurance head on, I’d say the need to invest in infrastructure – in particular coastal defences given the experience of earlier this year. From an insurance perspective, the introduction of discrimination legislation in Jersey invariably means that Guernsey follows suit. That will require significant change from employers who will need to insure against the risk of litigation. Another will be cyber attacks and the cost to affected businesses and organisations. In our experience, less than 1% of Guernsey businesses currently have cyber insurance but every company is vulnerable to attack and the cost to rectify the damage is substantial in terms of time, data recovery cost and reputation. Is your business seeking ways of expanding its markets or diversifying in the near future? Rossborough will be focusing on its online offering in 2015. However, what will set us apart from our competitors is that it will be backed up by on-island brokers and claims teams. We guarantee the policies we offer online are as comprehensive as those we offer in person to ensure that customers don’t buy a policy which fails to meet expectations when something goes wrong. Being part of Gallaghers means we now have the capacity and global expertise to be able to insure larger companies with
offices in multiple jurisdictions. We will also be focusing on building our private clients team offering bespoke insurance products to high net worth clients. Do you see any threats on the horizon? Competition is a constant threat and there has been a trend of UK companies purchasing local businesses which means the insurance industry loses clients and premium spend is off-island. Being able to recruit the right people is also a significant threat not only to us, but to the whole sector and the island. If you had the ‘power’ is there one thing that you would change/do with regard to local legislation/policy to enable your business to further flourish? While I am not an advocate of having an open door policy, I would like to see changes to the issuing of local housing licences. Every sector loses great people, who not only contribute to their employers but also to the wider community, simply because they reach the end of their licence period and I’m sure I’m not alone in wanting that changed. Where do you hope to see your business this time next year? Continuing to be a success and benefiting from being part of the Gallagher group while retaining our own identity. It’s important for us as a local company, employing over 200 people across the islands and supporting our communities, that we retain the Rossborough brand as our reputation has been built on 77 years of providing outstanding service to thousands of clients.
www.rossborough.co.uk
Better tools for business
Business insurance that works as hard as you do, no matter what you do for a living. Put simply, Rossborough is your best option for business insurance. Whatever size your company and whatever your line of work, you can trust us to give solid advice and competitive rates based on years of local experience. At Rossborough you’ll deal with a dedicated and experienced team. Our aim? To give you one less thing to think about. We’ll provide the kind of service that lets you get on and run your business. Jersey T: +44 (0) 1534 500500 E: jsy@rossboroughgroup.co.uk Guernsey T: +44 (0) 1481 241555 E: gsy@rossboroughgroup.co.uk Isle of Man T: +44 (0) 1624 631631 E: iom@rossboroughgroup.co.uk
Better for business R A Rossborough (Insurance Brokers) Limited is regulated by the Jersey Financial Services Commission. Registered in Jersey No. 1944. Registered Office: 41 La Motte Street. R A Rossborough (Guernsey) Limited is licensed by the Guernsey Financial Services Commission. Registered in Guernsey No. 2873. Registered office: Rossborough House, Bulwer Avenue. Rossborough Insurance (IOM) Limited is registered with the Insurance and Pensions Authority in respect of General Business. Registered in Isle of Man No. 110231C. Registered Office: Bourne Concourse, Peel Street, Ramsey, Isle of Man IM8 1JJ.
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How has your business and sector fared in 2014? Jason Connolly, Next Generation IT The use of technology in businesses has matured with the vast majority of organisations depending on computing to operate, including traditional systems such as email, shared file storage and numerous business applications. We have now moved into a new phase of rapid change with many disruptive technologies, such as cloud computing as well as the convergence of mobile technology with traditional business computing, and these are quickly changing the way we use technology in our daily working lives. This is giving rise to step changes in the way the technology sector operates, opening many opportunities for innovative businesses nimble enough to adapt quickly. But equally there is a great deal of consolidation in the sector, as larger players soak up successful start up businesses. Next Generation IT has had another stellar year with key new clients coming on board, as well as growth within many of our existing clients. In addition we have seen a surge in demand for our locally provided cloud system ‘NGIT Office Anywhere’, which has more than doubled in size in the last year. What is your view of the current Guernsey business environment? It’s been a mixed year for the Guernsey business environment. Some of our clients have started to expand into new territories and businesses streams, whereas other local business are still feeling the effects of the global downturn with a glut of mergers and acquisitions. What is your view about the state of ‘Guernsey plc’ alongside its competitors on the global stage?
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As a smaller jurisdiction, Guernsey has the capability to react quickly, and has more control over its regulatory and legal environment to create a competitive business plaform. Guernsey differentiates itself through providing personalised service and responsiveness. But we are under attack from other nations keen to protect their own tax interests and increasing competition from other offshore jurisdictions. What do you think are the key issues facing Guernsey over the coming 18-month period? Guernsey will need to find the balance of essential regulation and competitiveness, whilst also forging links with other jurisdictions to build strength and exploit new business opportunities. Is your business seeking ways of expanding its markets or diversifying in the near future? Like Guernsey plc we are always innovating. Our Office Anywhere service is a complete IT system, hosted and maintained by NGIT in a local datacentre, which entirely replaces an organisation’s computer room and servers. The concept of paying monthly for IT is proving to be popular, and we have extended this to provide fixed price support and also renting PCs, laptops and other IT equipment to our clients. We are continuing to develop the Office Anywhere suite of services, including hosted email and document management, email archiving, online backup and virtual disaster recovery. We have further diversified our business providing disaster recovery suites at NGIT and also a number of serviced offices, which are proving ideal for start-up businesses.
Do you see any threats on the horizon? A concern for many island businesses is competition from abroad, and like the finance industry, there are plenty of other businesses out there that would like a slice of the IT pie. We focus entirely on the Channel Islands to ensure that we provide a consistently high level of service, responsiveness and quality advice. If you had the ‘power’ is there one thing that you would change/do with regard to local legislation/policy to enable your business to further flourish? A major disadvantage to businesses, and a limiting factor for the adoption of cloud-based systems is the cost of on-island private circuit connections (leased lines). Generally on-premise servers are connected to PCs in the office via gigabit links (1,000Mb/s). The costs of similar high-speed private circuits from the office to the datacentre are prohibitive for many businesses. CICRA is currently reviewing this, but if we could increase the speed of the current 10Mb/s circuits to gigabit speed (at the same price), this would be a game changer, and would cost the telcos very little. This would enable local businesses to move onto local cloud systems, saving money and scarce resources whilst improving productivity and service levels. Where do you hope to see your business this time next year? We are currently 18 staff, which is a good size for a local IT business and we wouldn’t want to lose the excitement and fun of being a small company. We hope to continue the growth in our business by using technology to enable us to be more efficient and do more with the same core team we have built up.
www.ngit.co.uk
‘In the highly competitive international finance arena, we provide outstanding service to our clients, and we expect the same from our IT systems.
Next Generation IT provides the professional expertise and high service levels that fully support our business goals, allowing us to focus on our clients without worrying about our IT systems.’ GEOFF LE PAGE DIRECTOR, CONFIANCE
Next Generation IT strives to exceed expectations by combining old-fashioned customer care with up to the minute IT solutions. We are committed to provide a dynamic and professional service backed by a wealth of experience. It’s our commitment to our customers that makes us who we are. For more testimonials and information go to www.ngit.co.uk
What does your business want from an IT provider?
✓ Outstanding expertise ✓ Personal and friendly service ✓ Proven track record ✓ Responsiveness For jargon-free expertise from a proven and personable team contact Next Generation IT on 01481 750750 or email info@ngit.co.uk
UNTANGLING CORPORATE LAW IN GUERNSEY At AO Hall our corporate and investment funds department has gained recognition as a premier provider of legal services in its field. We advise on all aspects of corporate law including investment funds, mergers and acquisitions, banking and finance and financial services regulation. CORPOR ATE | DISPUTE RESOLUTION | EMPLOYMENT | PENSIONS | FIDUCIARY
www.aohall.com
The ‘Guernsey’ is the island’s traditional sweater worn primarily by fishermen and originally hand-knitted with distinctive and symbolic stitch patterns representing rope ladders, breaking waves, pebbles and sand.
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What’s on the legal horizon for 2015? Sam Shires, AO Hall gives us his view It has been a better year for the legal market as some of the turbulence caused by the financial crisis has finally begun to ease and the UK economy has come out of recession. This is certainly the case in my practice area of corporate law where we have benefited from the incredibly hot UK commercial property market since the last quarter of last year. Many of these properties are owned by Guernsey holding vehicles. We have also been piggybacking on London’s financial technology boom, Guernsey has had a number of alternative finance and digital finance enquiries because of its proximity to London. What is your view of the current Guernsey business environment? I am probably the most optimistic I’ve been for the last five years. Over that period I have spent much of my time working on distressed and broken structures. Now the majority of my time is being spent on new structures and business to the island, which can only be a good sign. Yes the figures of funds under administration are still in decline, but I believe that they were almost unrealistically high pre-financial crash. It is not realistic to expect them to return to that level again. There will continue to be a solid core of funds business here for the foreseeable future. The financial services industry is not dying; it is going through a period of adjustment as our core skills are reapplied to new ways of doing financial business, like financial technology. What is your view about the state of ‘Guernsey plc’ alongside its competitors on the global stage? I think that Guernsey is competing well and has a lot to offer, despite what third party commentators might say. While a lot of time
and energy is put into looking for new markets and sources of work, we have a fundamental advantage that very few others have. Our proximity to London and Europe and the fact that we look and feel like the UK when doing business provide familiarity and stability to clients, but we can combine this with the fact that we are outside the EU. Obviously Jersey has the same inherent attributes, but I think we’ve each carved out our own distinct offerings to particular markets. I still think we could work more closely with Jersey, but there is a lot of inherent parochialism that gets in the way. I guess one real threat to our natural advantages over other jurisdictions could be if the UK itself came out of the EU, but I’m not sure how likely that really is. What do you think are the key issues facing Guernsey over the coming 18-month period? The growth of international regulation and extra-territorial taxation arrangements are the obvious issues for the finance and legal sector. We need to find the right balance of regulation that meets international expectations but at the same time makes this a good place to establish your business, which is a challenge. The revision of regulatory laws project being undertaken by the GFSC is crucial in this and the finance industry needs to work with the GFSC to achieve the right balance and flexibility in the law for future change.
If you had the ‘power’ is there one thing that you would change/do with regard to local legislation/policy to enable your business to further flourish? One for the ‘anoraks’ on the companies law – remove the need for a Guernsey company to have a Memorandum of Incorporation which is supposedly enshrined in stone from the day it is incorporated. In this day and age, this extra piece of paper is all but redundant as its key contents can be amended anyway. Every time I have to draft one I feel like I should turn the lights out, light a candle and reach for my quill pen. All a company needs is a simple constitutional document. One for the public at large – liberalise the housing/policy control laws or at least have a special entrepreneurs’ visa to encourage people who create business opportunities and wealth to the island. It’s always surprised me that there is a prevailing mentality that everyone wants to move to and live in Guernsey and that we will be overrun if housing controls are removed. I think this is a fallacy and market forces would dictate by and large who would want to, and who could actually (for practical reasons), live here. With an aging population and the number of people in work falling we need to be more bullish and less precious about opening the doors to get new income-generating bodies onto the island.
Do you see any threats on the horizon? If our London ever came out of the EU then I think that would have a large knock-on effect to the amount of business coming here, as the UK would be largely unrestricted in legislating and regulating its financial services industry. We would compete with rather than complement what can currently be done in London.
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TravelSolutions is celebrating 21 years of being locally owned and run. Our team looks forward to welcoming you to the innovative and exciting world of travel in 2015. 1 The Albany, South Esplanade, St Peter Port, Guernsey.
guernsey@travelsolutions.uk.com
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01481 715145
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LOOKING AH E AD
Planning for the future Fred and Amanda Eulenkamp of Travel Solutions have some exciting new initiatives in the pipeline How has your business, and the travel sector generally, fared during 2014? Fred: ‘Travel Solutions has continued to grow this year. The business travel market worldwide has definitely started to recover as global economies emerge from the recession. The leisure market generally lags behind but things are moving in a positive direction here too. ‘Staycations’ have definitely been popular but even in a tough economic climate, people want to travel. In our experience, a holiday is one of the last things to be given up – people want that break.’ How is Guernsey doing in terms of the travel sector? Fred: ‘Guernsey is doing well for us. Any issues we face tend to be caused by internal policy-making rather than market trends. Aurigny is now the sole carrier on the Gatwick route and has no agreements with other airlines. This means that there are no interline agreements. In simple terms, for a traveller say to New York, this means that we have to issue tickets for the Guernsey/ Gatwick and Gatwick/New York sectors separately; but more importantly we (and therefore the passenger) have to pay UK passenger duty (APD) which can be roughly £200 for a business class ticket. With Flybe on the route, using ‘through-ticketing’, we were able to avoid these charges. ‘The States is trying to persuade the UK to scrap the APD in these circumstances but at best this will take a very long time. The politicians should be concentrating their efforts on persuading Aurigny to establish agreements with other airlines. ‘There are cost implications for Aurigny – its ticketing system would need to be adapted and there would be increased liability when passengers miss onward connections but this should all be part of the discussions with the local authorities to see how this should be best financed. If businesses are discouraged from coming to Guernsey because of the extra cost and instead go
to different jurisdictions, is there a case for Guernsey to subsidise these extra costs in some way?’ Is there anything else that you would like changed from a political point of view to enable further business growth? Fred: ‘The island has to make up its mind about Aurigny once and for all. On the one hand, politicians say they don’t want to subsidise the company and that it has to become profitable in its own right. Then you hear comment on the need for a review to see why low-cost airlines such as Easyjet aren’t servicing Guernsey. These two positions cannot co-exist. Aurigny couldn’t compete with Easyjet and so would need to be subsidised if it were to continue to be protected. ‘There has been too much uncertainty and upheaval over the past two years. What we need is a period of stability for our air routes. The five-year arrangement made with Condor on our sea routes has at least delivered a period of consistency and we need to replicate that in the air.’ Do you see any threats on the horizon either globally or locally? Fred: ‘Globally, the travel sector has withstood it all: 9/11; SARS virus; ash clouds. Ebola is the latest challenge. ‘As far as Guernsey is concerned, GST is of huge concern. It would be the death knell for the travel sector. It’s one of the few industries where there is no physical importation of goods. Therefore people could book tickets via Jersey or the UK (where there is no GST/ VAT on tickets) and Guernsey travel companies would not be able to compete. It really is a big concern.’ What plans has Travel Solutions got in the pipeline for the coming 12 months? Amanda: ‘We have gone through two or three years of rapid growth having opened offices in Bromley and Jersey. Our focus is to
consolidate and grow the business through our existing offices. ‘That doesn’t mean that we aren’t planning new initiatives. We have a new website planned on which people will be able to book both travel and accommodation and we are looking at expanding our business travel services to incorporate specific areas that we know will benefit some of our larger clients. Business intelligence through data mining is opening up a number of new avenues. ‘The other area is corporate responsibility. There are so many regulations to which corporations must now adhere with regard to their travelling staff – knowing the location of staff at all times; being able to contact them in the case of emergency – so we are developing systems to facilitate these additional burdens on companies.’ Where would you like to see Travel Solutions this time next year? Amanda: ‘We see growth potential in all the markets in which we operate. We have just appointed Alex Jones to the board as operations director. She will be responsible for developing the business travel department, with Fred continuing to oversee the running of the whole company and me concentrating on sales and marketing, and growing the leisure market. ‘We have worked hard to ensure that we aren’t reliant on any one market. We have strong business and leisure departments plus our sports and conference section is also doing very well. This diversification makes the company stronger and more resilient to the vagaries of the market place.’ We are investing heavily in systems and technology to ensure we are best positioned to continue offering top quality service to our clients.
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PROFESSIONALISM AND INTEGRITY IN CONSTRUCTION
B USIN E SS IN THE CO M M UNIT Y
Guernsey Sports Commission receives £11,500 from RBC Harbour Carnival
Guernsey Electricity’s calendar to raise funds for Channel Islands Air Search
Airport firefighters and Heritage Insurance raise £2,500 for Le Rondin and Les Bourgs
Sure donates £2,500 to GROW Ltd
Sarah Keirle - winner of the Deutsche Bank-sponsored Keith Dawber Memorial Bursary
Youth Commission’s outreach programme receives £11,000 from Barclays
Local businesses donate new benches for the sunken gardens
Sure donates £2,500 to La Societe’s herd conservation project
Investec helps raise £2,000 for Priaulx Premature Baby Foundation
Skipton Swimarathon raises over £50,000
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I F I W ER E IN C HARGE
If I were in charge
Ever wondered what you would do if you were in the ‘big seat’, able to wield power, make changes, influence futures, and…well what else would you do? Contact asked Matt Fisher, assistant manager – audit with Deloitte LLP, to share his thoughts on how he might tackle the top job….
The skills I have that would be key in the role…. An essential skill for any leader is one that I exercise daily in my role as an auditor – the ability to see and challenge the key risks. Specifically, I’m focused on identifying the biggest issue(s) and then exploring the detail from multiple angles to gain assurance over the conclusion reached. With the ever-accelerating pace of society it is becoming almost impossible to take a ‘leave no stone unturned’ approach and so the need to identify the major challenges first is increasingly vital. What’s the one thing you would change on day one?
What type of leader do you think you would make? Harsh but fair. I have used ‘harsh’ rather than ‘firm’ because delivering policies on behalf of 65,000 individuals is nearly always going to lead to certain undue consequences. Whilst that may sound slightly authoritarian, decisions would always be made with the objective of achieving a long-term vision. If that vision was not congruent with the majority of the population, then I would not have been tasked with the role of leading in the first place!
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Establish an independent body to scrutinise the performance, assessment and reward process for the civil service and States members to inspire public confidence in the States of Guernsey. What’s your view on the current political structure and its suitability to take Guernsey through the next decade and what improvements would you make? Business constantly has to adapt to the dynamics of its environment
I F I W E R E IN CHARGE and I believe that the political structure in Guernsey needs to do the same. Whilst I do accept that the current arrangement allows for an ultra-democratic decision-making process, I struggle to see how the conflicting agendas of multiple States members can be effective or responsive to the key industries and people located in the island.
London financial industry then who better to lead the island than the Mayor of London? If he can keep 8.4 million Londoners happy then Guernsey would surely be a doddle?
What’s your position on party politics in relation to Guernsey? I would suggest that party politics provides the most appropriate political structure from which to generate goal congruence. The electorate would be choosing a specific policy view, which in turn would hopefully engender a greater sense of accountability from the perspective of the politicians voted in. The speed at which government decisions can be implemented over a term in office would surely be improved as well. Who you would select for your ideal policy cabinet and explain why? I believe in utilising the ‘expert’. At first this would involve selecting people with relevant experience for each role. However, there is a belief that the function of leadership is to produce more leaders. In that case, why not start to identify the future ‘experts’ now who will next fill those cabinet positions? Much like businesses identify ‘future leaders’ and nurture their talents, skills and expertise; I think the States could do the same. If I were in charge there would be no more…. Sunday trading restrictions. There may be some businesses or shops that won’t have the demand to support Sunday trading, but for those that do, the economic benefits would surely be a major positive. It seems a shame to not take advantage of this, especially during the summer months when our streets get flooded with visitors to the island with a few pounds in their pocket. Which world leader/influencer would you model yourself on or wish to emulate, and why? I don’t actually think there is any single person that I would model myself on. Not because there aren’t fantastic leaders out there (because there clearly are), but because I think there are certain traits which I would pick and choose from various role models. There is just too broad a range of people who inspire me, and that includes family and work colleagues, right through to country and world leaders. People would love or hate me as their leader because… People would love me because I would always get the job done, keep things moving in the right direction and ultimately ever closer to the objectives of the policies in place. People would hate me because there would probably be a few bumps along the way, however my aim would be to take away something positive from those bumps and learn from them. There has never been a government in all of the countries of the world that hasn’t made mistakes, so I think it is essential to remain adaptive. But if I didn’t get the job then I think the next person who should have it is… Boris Johnson. If you consider Guernsey to be a ‘satellite’ entity to the
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AUTHENTI CALLY GUE RNSE Y
Haut Maison The spirit of Guernsey
‘It’s the perfect gift’ most folks remark, when they make the acquaintance of either Katherine or Stephen Paine – the artisans behind Haut Maison Liqueurs. When the couple hatched their post-retirement plan to make delicious, high-quality liqueurs and spirits, their quest was to provide tourists with a ‘flavour-of-Guernsey’ memento to take home, and islanders with a show-stopping locally made gift to take to distant friends and family. What has delighted them over the past two years (they launched the brand in November 2012), is the consumption of the seven-flavour range here in Guernsey. Locals are enjoying Haut Maison liqueurs as a regular tipple (an apéritif, after-dinner digestive, cocktail mixer, night-cap, brunch treat, hostess gift or even wedding favour) and Guernsey industry has also discovered the perfect corporate gift (you can buy in bulk direct).
The morning after enjoying a rather home-made experimental post-dinner mulberry gin, he telephoned to order 150 bottles to serve as the bank’s Christmas present. Sadly, the last bottle had been polished off at the party, so he patiently waited until the next year’s mulberry harvest before the order could be fulfilled. The incident provided sufficient encouragement to continue research into the science of artisan liqueur production, the motivation to plant a soft-fruit orchard that winter and the confidence to convert a barn into a purpose-built production room. Today, the Paines do everything themselves on their 11 acre St Sampson’s smallholding: planting, cultivating and harvesting right through to bottling, labelling and delivering to retailers. With their own raspberries, loganberries, damsons, blackcurrants, boysenberries – even horseradish – as well as locally roasted coffee from Bean14, Haut Maison aspires to both ‘wow’, and maintain a very special artisan nature and local identity.
One dedicated corporate client is James Le Gallez of Apéritif – the island’s exclusive bespoke bartender service – who has created a series of cocktails that feature ‘Haut Maison’. Apéritif has recently launched an island-wide cocktail competition, the recipe of which must include a Haut Maison liqueur or spirit.
Even the iconic logo (puffins standing in front of the St Peter Port harbour light) was designed by local artist Caroline Cummins. Corporate and wedding clients often request a special label with which to celebrate a particular event.
It was an order from the managing director of a local bank that launched the Paines into commercial liqueur and spirits production.
The Paines are willing and able to provide a bespoke service, but so far, their clients have opted in favour of the Haut Maison label… no-one has yet found a better feel-good image to reflect ‘the spirit of Guernsey’.
James Le Gallez, owner of mobile cocktail bar Apéritif, has shaken up a treat for Contact using some of our local products
Contact Cocktail Lavender and blueberry Mojito Ingredients (1 measure = 25ml) 1 measure of Monin Lavender Syrup 4 lime wedges Handful of Guernsey mint leaves 1 tablespoon of blueberries 1 measure of Havana Club 3YO Rum Half measure of Parfait Amour Half measure of Haut Maison Loganberry Liqueur Soda Water Instructions: Add lavender syrup, lime wedges, fresh mint and blueberries to a glass and muddle. Pour Havana Club 3YO Rum, Parfait Amour and Haut Maison Loganberry liqueur. Half fill the glass with crushed ice and churn the ingredients together, top with crushed ice and soda water.Garnish with a mint sprig and some blueberries.
AUTH E NTICA L LY GUE RNSEY
What do donkeys, tourists and a Guernsey bicycle have to do with beer? Ross Gledhill from White Rock Brewery explains White Rock Brewery is almost one year old and during that time we have been exceptionally busy. Since the launch in late 2013, we have brought three ales to market and have plans for a further two during the remainder of 2014.
with ingredients, although sometimes to my downfall (I vividly recall a batch of exploding fruit beer). Since then however, I am glad to say my focus has changed and my knowledge and understanding of brewing has evolved.
It all started with a rather Wonky Donkey, our 4.7% Best Bitter which has continued to grow in popularity throughout 2014. Being particular lovers of ‘new age’ hops we then decided to pack these into our 5.3% IPA, Lost Tourist, which followed earlier this year and again, proved very popular.
I never imagined that the reaction to the launch of the brewery would be so amazing; the feedback we received in our first six months was extremely complimentary
I never imagined that the reaction to the launch of the brewery would be so amazing; the feedback we received in our first six months was extremely complimentary. Yet I am always open to hearing constructive feedback so that we can continue to deliver the products that islanders want. This was the case with our third beer. People were enjoying our ales but, with the summer approaching, asked whether we could produce something with a lower alcohol by volume (ABV). And so Pushang was born. Pushang is our Zesty Pale Ale at 3.8%, brewed in support of the Eleanor Foundation to which we donate 20% of all profits made from its sales. I first got into brewing during my university days, back then it was less about the science and more about experimenting
After moving to Guernsey in 2011, I craved small batch-brewed craft beers and decided that I would brew my own. With my trusty homemade mash tun and bucket I started brewing my own beer and once again started experimenting, this time with locally sourced products. I quickly began wondering whether a product like this would have a market in Guernsey.
and brew pubs in London. Jack had seen first-hand the popularity of craft ale in the UK and supported the idea from the start. We subsequently undertook both primary and secondary research which unanimously supported our vision. White Rock Brewery was born. With a three-fold increase in demand since launching, we took the decision to employ a full-time technical brewer, Matthew Lane. Matthew had been helping us from the start on an ad hoc basis and, after completing his university studies, joined the team in July Looking forward, we have two further ales planned for this year, one of which will be available this month and the other due out at the end of the year. We are also in the experimental stage of bottling and we plan to have bottles and polypins available to market during the first quarter of next year. Additionally, we are now also offering pop-up bar solutions for events and parties which include, a bar, casks, hand pumps and chillers or for lower key events a simple cask and tap set-up.
Following a couple of years in the finance industry I met my now business partner Jack Gervaise-Brazier who fortunately, had already been introduced to the world of craft beer
Tasty beer made here whiterockbrewery.gg
P RIVATE M E MBE RS Mr David Byers davidbyers@ftml.net
233151
Mr Stephen Jones jonessm@guernsey.net
235851
Mr Richard Burwood rmburwood@gmail.com
07911 717021
Mr Ronald Knight rgknight@cwgsy.net
715150
Mr Paul Luxon pluxon@gmail.com
Ms Fionnuala Carvill fcarvill@gfsc.gg
07911 103460
Mr Geoff Colclough gccolclough@yahoo.co.uk
239372
Mr Warren Mauger warren.mauger@tpagency.com
740193
Mr Mike Collins mcollins@suremail.gg
267167
Mr Nick McCathie Nick.McCathie@mccathie.gg
266808
Mr Robert Cooney cooney@guernsey.net
256720
Ms Carla McNulty Bauer carlamcnultybauer@cwgsy.net
723276
Mr Peter Cornell peter.cornell@metric-capital.com
07824 504298
Mr Steve Park stevepark@guernsey.net
247592
Mr John Curran johnnypcurran@hotmail.com
07781 125047
Mr Tim Robins robins@cwgsy.net
256625
Mr Peter Daley peter_daley44@hotmail.com
724000
Mr Roy Sarre madroy@cwgsy.net
263930
Ms Rebbeca Elliott becky.elliott@kaybooksonline.co.uk
240613
Mr Tomaz Slivnik slivnik@tomaz.name
07911 727642
Mark Eban meband@spencerstuart.com
02702 298 8304
Mr Jeremy C S F Smithies smithies@guernsey.net
246675
Mr Daniel de Lisle daniel.delisle@cwgsy.net
266338
Mr John Stares j_stares@hotmail.com
232790
Mr Rupert Dorey rupertdorey@mac.com
230711
Mr Martin John Storey martin.msci@cwgsy.net
736917
Mr Fergus Dunlop dunlop@guernsey.net
07781 117980
Mr Carl Symes jardincache@cwgsy.net
724290
Mr Bernard Flouquet bernard@flouquet.com
254326
Ms Jenny Tasker jenny@taskeronline.com
701528
Mr Julyan Gardener-Wheeler jgw@consultant.com
266188
Mr Alex Taylor crozatier@gmail.com
233370
Mr Mike Garrett garrett@cwgsy.net
258227
Mrs Gillian Tidd sassafras@guernsey.net
Deputy John Gollop johngollop@cwgsy.net
715099
Mr Jeff Vidamour jvidamour@cwgsy.net
Mr Larry Granger larrygranger@cwgsy.net
251168
Mr Tony Webber anthonywebber@cwgsy.net
Mr Peter Hobbs pnhobbs@hotmail.com
230876
Mrs Ann-Margaret Whitaker offshore.properties@cwgsy.net
700386
Mrs Anne Hough annehough1@gmail.com
712744
Mr Hans R Wust hrw@cwgsy.net
245134
258402 267048 07781 166349
Please note that many members have yet to return their member details form to the Chamber office. Therefore some entries in this directory are incomplete and without categorisation. Please return the form to Nicole.bromley@guernseychamber.com or contact her on (01481) 727483 with any queries.
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A
D IR E CTORY Financial Services 01481 726277 www.2mi.gg
2mi Financial Services Limited Sean Martin sean@2mi.gg A1 Distributors Ltd S Lesbirel orders@a1.gg
Financial Services 01481 751000 www.abnamroprivate-
ABN Amro (GUERNSEY) LTD Graham Thoume info@gg.abnamro.com banking.gg abt Alex Denoual enquiries@guernseylegal.com
01481 726556
Legal Services 01481 724124 www.guernseylegal.com
Active Group Ltd Financial Services Jo CarrĂŠ 01481 711822 info@activeoffshore.com www.activeoffshore.com Education & Training 01481 251095
Admiral Training & Development Corporation Derek Knowles admiral@guernsey.net
AFR Advocates Legal Services Vicky Woodward 01481 743999 info@afradvocates.com www.afradvocates.com Aircraft Servicing (Guernsey) Ltd M Parr info@flyasg.co.uk
01481 265750 www.flyasg.co.uk
Airtel-Vodafone Ltd Telecommunications Ian Campbell 01481 230030 ian.campbell@airtel-vodafone.gg www.airtel-vodafone.gg Albany Trustee Company Ltd Anthony Holt info@albanytrustee.com
Financial Services 01481 724136 www.albanytrustee.com Financial Services 01481 740300 www.albecq.com
Albecq Trust Company Limited Mik Underdown info@albecq.com Alderney Shipping Group Bruno Kay-Mouat bruno@aldshp.co.uk
01481 724810 Retail 01481 246827
Alliance Ltd Andrew Bagot alliance@cwgsy.net www.alliance.gg
Property 01481 729891 www.alphaestates.net
Alpha Estates Ltd David Ingrouille david@alphaestates.net Alternative Solutions Ltd Neil Jordan solved@asl.gg
IT & Computing 01481 701234 www.asl.gg
Amalgamated Facilities Management Ltd Property Darren Etasse 01481 252111 darren.etasse@amalgamatedfm.com www.amalgamatedfm.com Amyson’s (1978) Ltd Dennis Steer Annandale Ltd Richard Ogier richardo@annandale.gg Anson Group Ltd John Le Prevost reception@anson-group.com
01481 253088 Financial Services 01481 722260 www.anson-group.com
AO Hall Advocates Sarah Bourgaize info@aohall.com AP Group Ltd Andrew Cullen info@apgroupglobal.com
Retail 01481
Legal Services 01481 723723 www.aohall.com
Recruitment, HR & Payroll 01481 715757 www.apgroupglobal.com
Apax Partners Guernsey Limited Denise Fallaize denise.fallaize@apax.com
Financial Services 01481 810000 www.apaxpartners.us.com
Appleby Legal Services Gavin Ferguson 01481 755600 guernsey@applebyglobal.com www.applebyglobal.com Aquarius Accounting Services Limited Financial Services Tracey Van Zanten 01481 715611 tracey@aquariusaccounting.gg www.aquariusaccounting.gg Aquastar Ltd Geoff Wilson aquastar@guernsey.net Arborcraft Ltd Jonathan Skillett arborcraft@cwgsy.net
Gardens & Landscapers 01481 265296
Archivist Bryan Smitheram office@archiviststorage.com Armstrong Continuity Chris Oliver info@armstrong-continuity.com
Marine 01481 244550 www.aquastar.gg
01481 251484
Consultants 01481 www.armstrong-continuty.com
Arrowsmith Marlowe Holdings (1980) Ltd Hugh S E Roe maria@arrowsmithmarlowe.com
Cleaners 01481 728801
Artemis Trustees Ltd Robert Sinclair info@artemisci.com
Financial Services 01481 729466 www.artemisci.com
Aslett Architects Ltd Architects & Surveyors Liz Aslett 01481 736441 info@aslettarchitects.co.uk www.aslettarchitects.co.uk Atec Engineering Ltd Adrian Marsh atec@cwgsy.net
01481 244977
Atlantis Marine Ltd Patrick Wheeler info@atlantismarine.biz
Marine 01481 258514 www.atlantismarine.biz
Atlas Offshore Ltd David Thompson dt@atlasguernsey.com
Recruitment, HR & Payroll 01481 730500 www.atlasguernsey.com
Aurigny Air Services Clive Acton cliveacton@aurigny.com
Travel 01481 266444 www.aurigny.com
Avenue Flowers & Design Retail Alison Lythgoe 01481 724442 flourist@avenueflowers.net www.avenueflowers.net AWS Design & Sign Group Steve Free awsgroup@cwgsy.net
B
B&Q (Retail) Ltd Michael Penney moneypenney@cwgsy.net
01481 728283
Retail 01481 713005
Babbe Lega Services Simon Howitt 01481 713371 mail@babbelegal.com www.babbelegal.com Babbe McCathie Don Babbe dbabbie@bmlgsy.com
01481 713371 www.bmlgsy.com
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Recruitment, HR & Payroll 01481 731059 www.bachmannhr.com
Bachmann HR Nicky Addlesee mpsl@bachmanngroup.com
Boatworks + Marine Mark Nightingale 01481 726071 info@boatworksguernsey.com www.boatworksguernsey.com
Leisure 07781 103808
Bailiwick Of Guernsey Guild Of Accredited Guides Carla Bauer carla.bauer@cwgsy.net
Financial Services 01481 739801 www.jsafrasarasin.com
Bank J Safra Sarasin Ltd Guernsey Branch Nicolla Tanguy nikki.tanguy@jsafrasarasin.com
Financial Services 01481 726618 www.juliusbaer.com
Bank Julius Baer & Co Ltd Tony Crawley tony.crawley@juliusbaer.com Bank Of Cyprus (Ci) Ltd Andrew Dempster andrew.dempster@gg.bankofcyprus.com
Financial Services 01481 716026
Barclays Private Clients International Ltd Simon Veron simon.veron@barclayswealth.com
Financial Services 01481 755367 www.barclayswealth.com
Barclays Wealth Financial Services Garry Dayes 01481 755367 garry.dayes@barclayswealth.com www.barclayswealth.com Barras Car Centre Ltd Motoring & Biking Martyn Torode 01481 249915 martyn@barrascarcentre.co.uk www.barrascarcentre.co.uk
Architects & Surveyors 01481 239800 www.bonhamandbonham.gg
Bonham & Bonham Olly Brock contactus@bonhamandbonham.gg Bonsai (Mal Trading Ltd) Mathew Rolfe info@bonsaigroup.gg
01481 200011 www.bonsaigroup.gg
Books & Company Ltd Financial Services John Merrien 01481 726655 john.merrien@booksandcompany.gg www.booksandcompany.gg Bordage Monumental Works Ltd Martyn C Renouf
Building & Monumental Masons 01481 721415
Baudains Trade Supplies (Bts) Peter Baudains peter@btsgsy.com
01481 248822 www.btsgsy.com
Bordeaux Services (Gsy) Ltd Financial Services Peter Radford 01481 715167 peter.radford@bordeauxservices.com www.bordeauxservices.com
BDO Limited Fiona McKane mail@bdo.gg
Financial Services 01481 724561 www.bdo.gg
Bougourd Ford Jonathan Bell jonathan.bell@fordretail.com
Beckford’s Funeral Services Ltd Jane Duquemin enquiries@beckfords.com
Funeral Services & Monumental Works 01481 264202 www.beckfords.com Legal Services 01481 812812 www.bedellgroup.com
Bedell Cristin Advocates Mark Helyar annie.zunino@bedellgroup.com Bella Luce Hotel & Spa Luke Wheadon wakeup@bellalucehotel.com
Hotels, Guest Houses & B&Bs 01481 238764 www.bellalucehotel.com
Best Books Ltd Colin E Langlois admin@BestBooks.gg Betley Whitehorne Image Chris Betley guernsey@wearebwi.com
Financial Services 01481 253332 www.BestBooks.gg
Advertising & Marketing 01481 725115 www.wearebwi.com
Betway Limited, Guernsey Branch Leisure Bridget Jennings 01481 746411 guernsey@betway.com www.betway.com Black Horse Offshore Ltd Phillip Le Cheminant phillip.lecheminant@blackhorse.co.uk Black Vanilla Jade Isabelle jade@black-vanilla.gg
Financial Services 01481 710411 Advertising & Marketing 01481 729229 www.black-vanilla.gg
Motoring & Biking 01481 724774 www.bougourdford.co.uk
Boulangerie Victor Hugo R Karim boulangerievh@cwgsy.net
Food & Drink 01481 714714 www.boulangerie.gg Education & Training 01481 266176 www.bpp.com/guernsey
BPP Professional Education Sarah Colley guernseyinfo@bpp.com Brehon Ltd Sarah Hancock accountants@brehon.co.uk
Financial Services 01481 233009 www.brehon.co.uk
Brewin Dolphin Ltd Adrian Clayton adrian.clayton@brewin.co.uk
Financial Services 01481 736682 www.brewin.co.uk
Bridgewater Limited Barry Le Pelley barry@bridgewater.co.gg
Financial Services 01481 722221 www.bridgewater.co.gg
Brittain Hadley Partnership Graham Hollingsworth graham.hollingsworth@bhg.eu.com
Architects & Surveyors 01481 713573 www.brittain-hadley.com
Brooks Macdonald Group Financial Services Jayne Warren 01481 815555 guernsey@brooksmacdonald.com www.brooksmacdonald.com Browns Advocates Adrian Brown enquiries@brownsadvocates.com
Legal Services 01481 740002 www.brownsadvocates.com
Blanchard Building Supplies James Roberts jamesr@blanchard-ald.com
01481 822722
BSG Resources Limited Trades David Clark 01481 812001 info@bsgresources.gg www.bsgresources.com
Blenheim Group Alasdair Milroy info@blenheimgroup.com
Financial Services 01481 715200 www.blenheimgroup.com
Bumblebee Marine Ltd Leisure Dan Meinke 01481 720200 skipper@bumblebee.gg bumblebee.gg
Bleu It Consultants Limited Matt Le Huray matt.lehuray@bleuit.com Blix Ltd Dominic Bennett dom@blix.co Blue Diamond Ltd Alan Roper alan@bluediamond.gg
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IT & Computing 01481 715200 www.bleuit.com Advertising & Marketing 01481 706740 www.blix.co Retail 01481 210280 www.bluediamond.gg
Butterfield Bank (Guernsey) Ltd John Robinson john.robinson@gg.butterfieldgroup.com
Financial Services 01481 711521 www.gg.butterfieldgroup.com
BWCI Group Financial Services Stephen Ainsworth 01481 728432 mail@bwcigroup.com www.bwcigroup.com
C
Channel Islands Motor Factors Ltd Nigel Roberts nigel.roberts@cimotorfactors.com
C T Freight (CI) Ltd Christopher J Torode ctfreight@cwgsy.net
01481 201121 IT & Computing 07781 101145 www.c5alliance.com
C5 Alliance Limited Marc LainĂŠ enquiries@c5alliance.com
Channel Islands Skills Academy Education & Training Susie Crowder 01481 244904 susie@cisa.gg www.cisa.gg Channel Islands Stock Exchange Financial Services Georgina Sines 01481 713831 georgina.sines@cisx.com www.cisx.com Channel Islands Training & Development Stephanie Bass mail@citd.co.uk Channel Welders Ltd Toni Clayton toni.clayton@channelwelders.gg Chateaux Estate Agency Ltd David Corson david@chateaux.gg
Calligo Ltd IT & Computing Andrew Wicks 07700 812 184 info@calligo.net www.calligo.net Campbell & Bloese Ltd Nick Barton admin@campbell-bloese.com
01481 244433 www.campbell-bloese.com
Canaccord Genuity Wealth Management Financial Servces Andy Finch 01481 712889 cgwm_offshore@canaccord.com www.canaccordgenuity.com Capelles Building Stores Limited Andy Le Flem andy@capelles.co.uk Capital Pvc Building Supplies Ltd Andre Lenormand capitalpvc@cwgsy.net
01481 245897 www.capelles.co.uk 01481 726151
Careers Events Limited Anthony Reynolds 01481 727100 info@careersevents.co.uk www.careersevents.co.uk Carey Group Financial Services Tim Bush 01481 737203 tim.bush@careygroup.gg www.careygroup.gg Carey Olsen Emma Mauger emma.mauger@careyolsen.com
Legal Services 01481 727272 www.careyolsen.com
Catherine Best Retail Paul Freeman 01481 237771 paul@catherinebest.com www.catherinebest.com Cazenove Capital Financial Services Julian Winser 01481 703700 julian.winser@schroders.com www.cazenovecapital.com CBO Projects Philip Smith 07781 128208 philip.smith@cboprojects.com www.cboprojects.com Celaro Ltd Allison Forman celaro@cwgsy.net Chain Limited, The Carl Ceillam carl@chainci.com
Retail 01481 724721
01481 257008 www.chainci.com
Channel Island Ceramics Home & Garden John Litchfield 01481 234000 mail@channelislandceramics.com www.channelislandceramics.com Channel Island Toys Andrew Deane 01481 723871 citoys@channel-teddy.co.uk www.channel-teddy.co.uk Channel Islands Co-Operative Society Ltd Retail Colin Macleod 01534 879822 colin.macleod@channelislands.coop www.channelislands.coop
Motoring & Biking 01481 248411
Education & Training 01534 737701 www@citd.co.uk 01481 246262 Property 01481 244544 www.chateaux.gg
Cherry Godfrey Finance Ltd Banking David Cherry 01481 711666 dcherry@cherrygodfrey.com www.cherrygodfrey.com Cherry Godfrey Insurance Services Ltd David Cherry insurance@cherrygodfrey.com
Insurance Providers 01481 711666 www.cherrygodfrey.com
Chescoe Chartered Surveyors & Architects Financial Services Nigel Chescoe 01481 713137 enquiries@cwgsy.net www.chescoecharteredsurveyors.com Christies Leisure Group Philip Collinson manager@christiesrestaurant.com
Food & Drink 01481 724379 www.christiesrestaurant.com
CI Lighting Ltd Roy Rogers 01481 728911 cilighting@cwgsy.net CIA Limited Nick England nick@cia.gg
Financial Services 01481 725020 www.cia.gg
Claire Boscq-Scott Customer Services Claire Boscq - Scott 07797 828950 contact@cbscustomerservices.com www.cbscustomerservices.com Clegg Gifford & Co Ltd Cilla Thompson gsy@cglloyds.co.uk Cleland & Co Ltd Harry Dick-Cleland info@cleland.gg
Insurance Providers 01481 728987 www.cglloyds.co.uk Financial Services 01481 740205 www.cleland.gg
Climate Controls Ltd B H Bisson 01481 263860 mail@climate-controls.com www.climate-controls.com Clos De Vaul Creux Leigh Gibbins leighgibbins@cwgsy.net
01481 832527 www.closdevaulcreux.co.uk
Coast Media Katie Blampied katie@coast.gg
Advertising & Marketing 01481 735450 www.coast.gg
Cogent Ltd Nick Ferris mail@cogentlimited.com
Financial Services 01481 706789 www.cogentlimited.com
Collas Crill Group Services (Guernsey) Ltd Iain Beresford iain.beresford@collascrill.com
Legal Services 01481 723191 www.collascrill.com
Collaborate Communications Advertising & Marketing Julie Todd 01481 715222 julie@collaboratecommunications.com www.collaboratecommunications.com Collenette Jones Ltd Gareth Nicolle mail@cjco.gg
Financial Services 01481 246324 www.cjco.gg
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Comprop (C.I.) Limited Steve Marie enquiries@compropci.com
Property 01534 631409
Deutsche Bank International Ltd Michael McKay michael.mckay@db.com
Financial Services 01481 702000 www.dboffshore.com
Condor Ferries Travel 01481 729666 www.condorferries.com
Delta Training & Consultancy Dawn Bagnall deltatraining@live.co.uk
Education & Training 07839 123011
Consult & Build Trades Tim Guilbert 07781 148741 tcg@cwgsy.net www.collaboratecommunications.com
Digimap Ltd Colin Le Conte admin@digimap.gg
Cooper Brouard Limited Property Matt Brouard 01481 236039 matt@cooperbrouard.com www.cooperbrouard.com
Direct Social Services Ltd T/A DPS Locums Roger Seaforth rseaforth@guernsey.net
Coppolo & Coyde Limited Jonathan Coyde jonathan@copcoy.com
Dixcart Trust Corp Ltd John Nelson john.nelson@dixcart.co.gg
Cranford Estate Agency Ltd Brian Castle sales@cranfords.co.uk
01481 247248 www.copcoy.com Property 01481 243878 www.cranfords.co.uk
Mapping 01481 700321 www.digimap.gg 01481 255588 www.dpslocums.com Financial Services 01481 723996 www.dixcart.com
Dominion Fund Management Limited Financial Services Lason Le Roux 01481 734342 jason.leroux@dominion-funds.gg www.dominion-funds.com
Cream Services (Guernsey) Ltd Distribution P Kluyver 01481 246324 p.kluyver@guernsey-cream.com www.guernsey-cream.com
Dorey Limited Martyn Dorey martyn.dorey@doreyltd.com
Financial Services 07799 417018 www.doreyltd.com
Retail 01481 720203
Dorey Lyle & Ashman Ltd Adrian Ashman home@dla.gg
01481 258123
Creasey’s Ltd A Creasey anthony.creasey@creaseys.com
Create Limited Architects & Surveyors James Barker 01481 259333 info@create-architecture.com www.create-architecture.com Credit Suisse (Channel Islands) Ltd Peter Webber guernsey.location@credit-suisse.com Credit Suisse Trust Ltd Anne Bigeard anne.bigeard@credit-suisse.com
Duke Of Normandie Hotel Alan Sillett enquiries@dukeofnormandie.com
Hotels, Guest Houses & B&Bs 01481 721431 www.dukeofnormandie.com
Financial Services 01481 719100 www.cstrust.com
Duke of Richmond Hotel Lukas Laubscher manager@dukeofrichmond.com
Hotels, Guest Houses & B&Bs 01481 740862 www.dukeofrichmond.com
Financial Services 01481 726375 www.criteriawm.com
Crowd Media Jo Porritt hello@crowdmedia.co.uk
Advertising & Marketing 72163 721632 www.crowdmedia.co.uk
Crowd Training Academy Jo Porritt hello@crowdtraining.me
Education & Training 72163 721632 www.crowdtraining.me.
CT Plus Lee Murphy leemurphy@htcgroup.org
01481 700456 www.buses.gg
D D.D.S. Archive Storage Ltd J B Kempson ddsarchive@cwgsy.net Da Nello Ltd Nello Ciotti danello@cwgsy.net
Deloitte LLP Rick Garrard rgarrard@deloitte.co.uk
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DWA (Arundell, D W & Co Ltd) H B Sarre dwa@dwaflooring.com
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E I Sturdza Strategic Management Limited Adam Turberville info@eisturdza.com East Harbour Associates Ltd Jonathan Guillemet jonathan@east-harbour.com Eaton Place Investments Ltd O E Faborsky centrumgsy@aol.com Ec events Marguerite Talmage admin@ec-jersey.com
01481 720113 Food & Drink 01481 721552 www.danello.gg
David Jackson Financial Services David Jackson 01481 712090 davidjackson@cwgsy.net www.guernseyfinancialmanagers.com De Jersey, B R B R De Jersey bdejersey@cwgsy.net
Motoring & Biking 01481 724025 www.doylemotors-honda.co.uk
Financial Services 01481 719000 www.credit-suisse. com/guernsey
Cresswell Cuttle & Dyke Architects & Surveyors Andrew Dyke 01481 726461 mail@ccd-architects.com www.ccd-architects.com Criteria Wealth Managment Mark Penney info@criteriawealth.com
Doyle Motors Ltd Pierre J Payne pierre@doylemotors.co.uk
01481 247356 Financial Services 01481 724011 www.deloitte.co.uk
Retail 01481 246844 www.dwaflooring.com
Financial Services 01481 742380 www.eisturdza.com Business Services 01481 712826 www.east-harbour.com Investment Services 01481 721069 Event & Venue Services 01534 484234 www.ec-jersey.com
Ecoscreed (Ci) Limited Trades Andy Allen 07781 457217 info@ecoscreedci.com www.ecoscreedci.com Edmond de Rothschild Asset Management Ltd Stuart Perfitt info@groupedr.gg EFG Private Bank (C.I.) Ltd Peter Daniels info@efgci.com Elian Fiduciary Services Tom Amy
Financial Services 01481 716336 www.groupedr.gg Financial Services 01481 723432 www.efggroup.com Financial Services info@elian.com www.elian.com
ELM Compliance Consultants Limited Emma Mauger emma@elmcompliance.com
Consultancy 07781 109289 www.elmcompliance.com
EY Mike Bane eyguernsey@uk.ey.com
Financial Services 01481 717400 www.ey.com/channel_islands
Evans & Co Brian Evans info@evansofficeinteriors.com
01481 253277 www.evansofficeinteriors.com
Executive Car Services Ltd Andy Ogier executivecars@cwgsy.net
07781 155545 www.executivecarsguernsey.com
Architects & Surveyors 01481 237360 www.g2a.gg
G2A Architecture Laura Priaulx hello@g2a.gg G4s Secure Solutions (Guernsey) Limited Bob Le Bargy enquiries@gg.g4s.com
Business Services 01481 265133 www.g4s.gg
Galaxy Computer Brokers Ltd Stuart Mosley info@galaxyci.com
IT & Computing, 01481 740022 www.galaxyci.com
Garenne Construction Group Ltd Richard Jones enquiries@garenne.gg
F Falla Associates International Ltd David Falla dfalla@falla.com
Architects & Surveyors 01481 728020 www.falla.com Retail 01481 729721
Feel Unique At Au Caprice Gee Marsh ocapel@feelunique.com Ferryspeed (Guernsey) Ltd Martyn Langlois mlanglois@ferryspeed.com
01481 249094 www.ferryspeed.com
Finigan & Gibson D J Finnigan FirstAid.gg John Atkins guernsey@firstnames.com
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01481 247290 Education & Training
Recruitment, HR & Payroll 01481 714634 www.firstcall.co.gg
Firstcall Recruitment Ltd Tina Quertier info@firstcall.co.gg First Names Group David Preston guernsey@firstnames.com Fletcher Sports Ltd Terry Ferbrache fletchersports@hotmail.com Focus HR Solutions Ltd Katie Bellingham info@focushrs.com Forest Stores Ltd K Bienvenu foreststores@cwgsy.net Fort Group, The Jos Ensink info@thefortgroup.com French Connections Ltd Laure Abeille-Brown laure@islebc.com Fuel Supplies (C.I.) Ltd Jennie Hamilton j.hamilton@fsci.co.uk Fuller Group Ltd Alex Fuller contact@fullergroup.co.uk Fultura Ltd Steve Vowles info@fultura.net Fumoto Engineering Of Europe Ltd Richard Fleming sales@fumoto-valve.com Fusion Systems Ltd Paul N Briggs enquiry@fusion-systems.com
www.firstaid.gg
Financial Services
www.firstnames.com
Trades 01481 254262 www.garenne.gg
Event Medical Services | First Aid Training
Guernsey Event Medical Services Limited
Route de Longfrie, St Pierre du Bois, Guernsey, Channel Islands, GY7 9RX Tel/Fax: 01481 266799 | Email: contact@gems.gg | Web: www.gems.gg and www.FirstAid.gg
Education & Training 01481 266799 www.gems.gg
GEMS John Atkins contact@gems.gg
Generali International Ltd Financial Services Richard Mahy 01481 714108 richardmahy@generali-guernsey.com www.generali-gi.com Insurance Providers 01481 715400 www.generali-worldwide.com
Generali Worldwide Insurance Company Ian Robinson josmeed@generali-guernsey.com Geomarine Ltd Ian Gilmour enquiries@geomarine.gg
Trades 01481 201015 www.geomarine.gg
Retail 01481 724114
Giroscope Employment & Payroll Services Joanne Robilliard info@giroscope.gg
Recruitment, HR & Payroll 01481 729020 www.giroscope.gg
Recruitment, HR & Payroll 01481 728824 www.focushrs.com
Global Computing Ltd Les Bichard info@globalcomputing.co.uk
IT & Computing 01481 817000 www.globalcomputing.co.uk
Retail 01481 238395 Financial Services 01481 234460 www.thefortgroup.com Distribution 01481 722388 www.frenchconnections.gg 01481 200800 www.fsci.co.uk Property 01481 730702 www.fullergroup.co.uk IT & Computing 01481 710047 www.fultura.net 01481 716987 www.fumoto-valve.com IT & Computing 01481 721031 www.fusion-systems.com
Gold & Silver Workshop Martyn Guille martynguille@cwgsy.net
01481 236161 Property 01481 715600 www.goldridgeestateagents.com
Goldridge Estate Agents Ltd Kelvin Seeds sales@goldridgeestateagents.com Gower Group Ltd The Rob Boyd theansweris@gowerfinancial.com Granite Le Pelley Ltd Phil Le Roy phil.leroy@granitelepelley.gg Grant Thornton Services (Guernsey) Ltd Dave Clark dave.clark@gt-ci.com Green Acorn Ltd Keith Hounsell info@greenacorn.gg Greg Forino Flooring Ltd Greg Forino gregforino@gff.gg Greyhound Ltd Steve Page stevepage@greyhound.gg
Financial Services 01481 700155 www.gfs.gg Retail 01481 257610 www.granitelepelley.gg Financial Services 01481 753400 www.gt-ci.com Renewable Energy www.greenacorn.gg Retail 01481 235936 www.gff.gg 01481 264192 www.greyhoundgg.com
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Education & Training 01481 721555 www.gta.gg
GTA University Centre Simon Le Tocq admin@gta.g
Motoring & Biking 01481 726644 www.guernseyautoelec.co.uk
Guernsey Auto & Electrical Supply Co Ltd P R Sandwith autoelec@cwgsy.net
Guernsey Botanical Trust Charity Hugh Johnson 01481 241157 guides@guernseywalledgarden.org.gg www.guernseywalledgarden.org.gg Guernsey Careers Service Alun Williams awilliams@education.gov.gg
Education & Training 01481 733044 www.careers.gg
Guernsey College Of Further Education Steve Dudley college@gcfe.net
Education & Training 01481 737500 www.cfe.edu.gg
Guernsey Competition & Regulatory Authority Lisa White info@circa.gg
01481 711120 www.circa.gg
Guernsey Conservatories Ltd Dave Hollingsworth gcs@conservatoryspecialist.com Guernsey Dairy, The Andrew Tabel andrew.tabel@guernseydairy.com
Trades 01481 244789 www.conservatoryspecialist.com 01481 237777 www.guernseydairy.com
Guernsey Disability Alliance Shelaine Green info@disabilityalliance.org.gg
Charity 07781 467316
Distribution 01481 200700 www.electricity.gg
Guernsey Electricity Ltd Alan Bates admin@electricity.gg
Guernsey Event Company Limited, The Alex Bridle info@eventguernsey.com Guernsey Event Medical Services Ltd John Atkins contact@gems.gg Guernsey Finance LBG Fiona Le Poidevin info@guernseyfinance.com Guernsey Flowers Ltd Bridget Foss bridget@stanbrouard.com
Event & Venue Services 01481 728686 www.eventguernsey.com Event & Venue Services 01481 266799 www.gems.gg Financial Services 01481 720071 www.guernseyfinance.com 01481 251929 www.sendabunch.co.uk
Guernsey Recycling Ltd Alan Crowe guernseyrecycling@cwgsy.net Guernsey Registry Alan Bougourd enquiries@guernseyregistry.com
Business Services 01481 743800 www.guernseyregistry.com
Guernsey Sands Tania Shires guernseysands@gmail.com www.uk-sands.org Guernsey Sheet Metal Co (1993) Ltd Adrian Vaudin gsmco@cwgsy.net Guille-Alles Library Laura Milligan ga@library.gg
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Hamilton Brooke Jessica Torode post@hamiltonbrooke.com Harbour Trustees Ltd Sally Wilkinson mail@harbour.co.gg Harsco Infrastructure John Herbert jherbert@harsco.com Haskins Legal Felicity Haskins info@haskinslegal.com
Charity
Trades 01481 723617 Education & Training 01481 720392 www.library.gg
Advertising & Marketing 01481 714437 www.hbgroup.com Financial Services 01481 704800 www.harbour.co.gg Trades 01481 723771 www.harsco.com Legal Services 01481 721316 www.haskinslegal.com
Hassell Blampied Associates Recruitment, HR & Payroll Lesley Harrison 01534 750106 lesley.harrison@hassellblampied.com www.hassellblampied.com Headway Guernsey Philippa Stahelin fundraisinghg@yahoo.co.uk Healthspan Group Ltd Ann Outram headoffice@healthspan.co.uk
Charity 01481 265623 Retail 01481 711321 www.healthspan.co.uk
Henderson Green Partnership Guernsey Trades Richard Spinney 01481 729967 richard@hgp-guernsey.com www.hendersongreen.co.uk
Guernsey Freight Services Distributors Gary Robilliard Heritage Group Ltd info@guernseyfreight.com Kevin Roberts info@heritage.co.gg Guernsey Gas Ltd Distributors John Davis 01481 724811 Heritage Insurance Brokers Ltd jsd@i-e-g.com www.i-e-g.com Gordon Snell info@heritage.co.gg Guernsey Housing Association Steve Williams 01481 245530 HFL Limited steve.williams@gha.gg www.gha.gg Margaret Spencer admin@hfl.co.gg Guernsey Mind Charity Emily Litten 01481 722959 Holeshot Ltd info@guernseymind.org.gg www.guernseymind.org.gg Marc Maubec holeshot@cwgsy.net Guernsey Occupational Safety & Health Association Gordon Snell 01481 255774 HSBC Bank Plc jcoyde@newtelsurf.com Kieran Rose kieran.s.rose@hsbc.com Guernsey Pearl Ltd Retail Andy Ison 07781 138288 HSBC Private Bank (CI) Ltd andyison@hotmail.com www.guernseypearl.co.uk Gary T Miller gary.miller@hsbcpb.com Guernsey Photographics Ltd Retail Tim Harland 01481 724001 HSSD Occupational Health Department arcade@guernseycomputers.com Emma Wood ewood@hssd.gov.gg Guernsey Post Ltd Boley Smillie 01481 733540 Hunt Brewin amuir@guernseypost.com www.guernseypost.com Julian P Hunt peter@huntbrewin.com Guernsey Press Company Ltd Media J Marquand 01481 240240 jmarquand@guernsey-press.com www.guernsey-press.com
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01481 245402
Financial Services 01481 716000 www.heritage.co.gg Insurance Providers 01481 740000 www.heritageinsurance.gg Financial Services 01481 722066 www.hfl.co.gg Retail 01481 721313 Financial Services 01481 717705 www.hsbc.co.uk Financial Services 01481 759000 www.hsbcprivatebank.com 01481 707411 Architects & Surveyors 01481 728236 www.huntbrewin.com
I
i2Office Michelle Morley michelle.morley@i2office.co.uk
Financial Services 01481 710404 www.investecfunds.com
Investec Asset Management Guernsey Ltd Grant Cameron sheila.ozanne@investecmail.com
Manufacturers 01481 722787 www.i2office.gg
Investec Bank (Channel Islands) Ltd Financial Services Mort Mirghavameddin 01481 723506 stephen.henry@investec-ci.com www.investec-ci.com Financial Services 01481 713843 www.ipes.com
Ipes Andrew Whittaker andrew.whittaker@ipes.com
Veterinary Services 01481 76000 www.isabellevets.co.uk
Isabelle Vets Ltd Helen Dyke hdyke@isabellevets.co.uk Isla Ltd Jose Romanillos enquiries@isla.gg Ian Brown’s Cycle Shop Ian Brown admin@ianbrowns.net
Ideal Furnishings Ltd Steve Argo steveargo@cwgsy.net Ilex Lodge Ltd R Berry reservations@selfcatering.co.gg
Retail 01481 721581
Island Analysis Limited Chris Brock info@islandanalysis.com
Advertising & Marketing 01481 716227 www.islandanalysis.com
Retail 01481 736249
Island Coachways Ltd Hannah Beacom hannah@icw.gg
01481 720210 www.icw.gg
01481 237491 www.selfcatering.co.gg
Immuno Biotech Ltd David Noakes davidjnoakes@yahoo.co.uk
Manufacturers 01481 722787 www.gcmaf.eu
Indulge Media Ltd Russell Isabelle russell@indulgemedia.com
Advertising & Marketing 01481 740073 www.indulgemedia.com
Inspired Estate Agents Limited Chris Carr info@inspiredestateagents.com
Property 01481 726599 www.inspiredestateagents.com
Insurance Corporation (C.I.) Ltd Insurance Providers Glyn Smith 01481 713322 icci.smith@insurancecorporation.com www.insurancecorporation.com Integrated Skills (Guernsey) Ltd Matthew Polson 01481 242700 info@integrated-skills.com www.integrated-skills.com International Asset Monitor Ltd Michael Strachan michael.strachan@internationalassetmonitor.com com International Energy Group Tony Nicholls energy@i-e-g.com International Law Systems Ltd Chris Meinke info@ils-products.com
Financial Services 01481 716575 www.internationalassetmonitor. Distribution 01481 715634 www.i-e-g.com Manufacturers 01481 723494 www.ils-products.com
Intersport Nigel Hurford intersportguernsey@newtelsurf.com
Retail 01481 200091
Intersurgical (Guernsey) Ltd Mark Levrier mol@intersurgical.co.uk
Manufacturers 01481 710767
Intertrust (Guernsey) Ltd Financial Services Paul Schreibke 01481 211000 guernsey@intertrustgroup.com www.intertrustgroup.com Intertrust Fund Services (Guernsey) Ltd guernsey@intertrustgroup.com Intertrust Risk Solutions Limited Darren Wadley info@risk.gg
Financial Services 01481 211000 www.intertrustgroup.com Financial Services 01481 742135 www.risk.gg
Intertrust Read Private Clients Ltd Tax Advisers Mark Stone 01481 211000 jane.lemaitre@intertrustgroup.com www.intertrustgroup.com Intransit Limited Lauren Le Feuvre info@intransit.gg
07781 146898 www.isla.gg
Trades 01481 263598
Island Electrics Ltd Richard Cowling ric@cwgsy.net
Media 01481 242000 www.islandfm.com
Island Fm Ltd Mike Huston info@islandfm.com
Business Services 01481 714050
Island Lock & Safe Co Guernsey Ltd Trevor Mahy trevor@ilsg.co.uk Island Marine Craft Ltd Ian Moxon islandmarine@cwgsy.net
Marine 01481 249294 www.islandmarinecraft.co.uk
Island Posture Centre Health & Safety Richie McCurdy 07781 146007 info@islandposturecentre.com www.islandposturecentre.com Island Waste Ltd (Skips R Us/Circuit Skips/Rf Mills) Dan Hubert circuit@cwgsy.net
Insurance Providers 01481 710731 www.islands-insurance.com
Islands Insurance P Rowe insure@islands-insurance.com
Shippers 01481 724059 www.sarkshippingcompany.com
Isle Of Sark Shipping Co Ltd Sarah Roberts-Byrne infor@sarkshippingcompany.com
Recruitment, HR & Payroll 01481 722817 www.itchyfeet.gg
Itchyfeet Recruitment Agency Jodie Burtenshaw jodie@itchyfeet.gg ITV Channel Television Gillian Mabbett channelnews@itv.com
J
J T (Guernsey) Ltd Paul D Taylor pauldtaylor@jtglobal.com
Johansen Executive Coaching Cato Johansen cato@johansenexecutivecoaching.com
Advertising & Marketing 01481 241888 www.channelonline.tv
Retail 01481 725991 www.jkblinds.com
J K Window Blinds Kevin Philp jkwindowblinds@cwgsy.net
Jacksons (CI) Ltd Peter Campbell petercampbell@jacksons.gg
01481 235762
Telecommunications 01481 888134 www.jtglobal.com Motoring & Biking 01481 235441 www.jacksonsci.com
Education & Training 01481 736215 www.johansenexecutivecoaching.com
01481 700066 www.intransit.gg
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Event & Venue Services 01481 727117 www.joys.com
Joys Production Services Peter Joy info@joys.com
K
Leapfrog Ltd Chris Gnapp jobs@leapfrogjobs.com Manufacturing 01481 246861
K De P Glass Ltd Alan Tacon alant@kdep-glass.com
Financial Services 01481 253050 www.kempletissier.c
Kemp Le Tissier Angus Kemp info@kempletissier.com Kesell Ltd Keith Hounsell info@kesell.co.uk
01481 727388 www.kesell.co.uk
Kingdom Architects Architects & Surveyors David Kingdom 01481 713440 kingdom@kingdomarchitecture.com www.kindomarchitecture.com Kings Mills Hotel Ltd Ian Walker info@fleurdujardin.com
Le Page Robert W. Robert W Le Page architect@rwlp.co.gg
Hotels, Guest Houses & B&Bs 01481 257996 www.fleurdujardin.com
Kosangas (Guernsey) Ltd Distribution Chris Marquis 01481 728844 accountkgas@i-e-g.com www.gsygas.com KPMG Channel Islands Ltd Financial Services Mark Thompson 01481 721000 mrthompson@kpmg.guernsey.gg www.kpmg.com/channelislands Krys Global Caroline Malloy admin@krys-global.com
Financial Services 01481 711211 www.krys-global.com
KYCme (Guernsey) Ltd Financial Services Dominique Carpentier info@kycme.com www.kycme.com
L
Learning Company Ltd, The Kathy Tracey mail@thelearningcompany.ws Legis Group Ltd Stuart Platt-Ransom stuart.plattransom@legisgroup.com Les Buttes Holiday Cottages Martin Ozanne info@lesbuttes.com Les Cocquerels R T Pipet Les Cotils Christian Centre Fiona Naftel fiona@lescotils.com
Les Merriennes Self Catering S A Paine paine@cwgsy.net Les Vaugrats Campsite J Laine enquiries@vaugratcampsite.com Liberation Group Limited, The David Robilliard daverobilliard@bucktrouts.com
Hotels, Guest Houses & B&Bs 01481 710331 www.collinette.guernsey.net
Lince Salisbury Ltd Gregory Robert grobert@lince-salisbury.com
La Fregate Hotel Simon Dufty enquiries@lafregatehotel.com
Hotels, Guest Houses & B&Bs 01481 724624 www.LaFregateHotel.com
Lindum Consult Andrew Morley lindumconsult@gmail.com
La Villette Hotel & Leisure Club Graham Power reservations@lavillettehotel.co.uk Langlois Robertshaw & Delbridge Melissa Rees mel@lrd-thebigidea.com
Hotels, Guest Houses & B&Bs 01481 235292 www.lavillettehotel.co.uk Advertising & Marketing 01481 750490 lrd-thebigidea.com
Law At Work (Channel Islands) Ltd Kelly Flageul admin@lawatworkci.com
Health & Safety Specialists 01481 727155 www.lawatworkci.com
Le Coin Trophies Steven Le Prevost info@lecointrophies.co.uk
Retail 01481 713277 www.lecointrophies.co.uk
Le Friquet Plant Centre T Ingrouille tony.ingrouille@lefriquetgardencentre.gg
Retail 01481 259220
Le Mont Saint Garage David Beausire dave@lemontsaint.co.uk Le Nautique Restaurant G端nter Botzenhardt lenautiquerestaurant@msn.com
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Motoring & Biking 01481 264811 www.lemontsaint.co.uk Food & Drink 01481 721714
Education & Training 01481 730598 www.thelearningcompany.ws Financial Services 01481 726034 www.legisgroup.com 01481 266363 www.lesbuttes.com 01481 254468 Event & Venue Services 01481 727793 www.lescotils.com
Les Granges Des Fleurs Michael de Garis 01481 256879 grangesdesfleurs@cwgsy.net www.grangesdesfleurs.com
La Collinette Hotel Ltd Andrew Chambers reservations@lacollinette.com
La Pointe Farm Hotels, Guest Houses & B&Bs Kevin Gallichan 01481 267169 lapointefarm@guernsey.net www.lapointefarm.com
Recruitment, HR & Payroll 01481 711188 www.leapfrogjobs.com
Learning Clubs Carol Railton 01481 246973 c_railton@yahoo.com www.learningclubs.com
Liberation Management Ltd Steve Kail info@liberation.gg
Architects & Surveyors 01481 725239 www.rwlp.co.gg
Links Communications Richard Bird links@guernseynet Liquid Katrina Bray katrina@weareliquid.com Livingroom Ltd Simon Torode simon@livingroom.gg
01481 263262
01481 257568 www.vaugratcampsite.com Food & Drink 01481 724444 www.liberationgroup.com Financial Services, 01481 740145 www.liberation.gg Financial Services 01481 735000 www.lince-salisbury.com 01481 264526 Telecommunications 01481 248360 Advertising & Marketing 01481 728841 www.weareliquid.com Property 01481 233008 www.livingroom.gg
Lloyds Bank International Ltd Mike Starkey mike.starkey@lloydstsb-offshore.com
Financial Services 01481 708023
Lloyds TSB Offshore Ltd Mike Starkey mike.starkey@lloydstsb-offshore.com
Financial Services 01481 708023
Logicalis Guernsey Ltd Rene Brun solutions@gg.logicalis.com Long Port Properties Ltd Charles S Billson steve.brehaut@long-port.com Louvre Group Ltd Colin Bridle haidee.stephens@louvregroup.com
IT & Computing 01481 737000 www.gg.logicalis.com Property 01481 728721 Financial Services 01481 727249 www.louvregroup.com
LR&D - The Big Idea Jim Delbridge jim@lr@d-thebigidea.com
Advertising & Marketing 01481 750490 www.lr@d-thebigidea.com Distributors 01481 724480 www.lucasfreight.com
Lucas Freight Ltd Adam Prosser mail@lucasfreight.com
M
Machon Accounting Limited Adrian Machon office@machonaccounting.com
Financial Services
Madihan Assurance Sue Guillard info@madihan.com
Marine 01481 245808
Marine & General Engineers Ltd David Coleman gcc@mge.gg
Marine 01481 253181 www.marine-electronics.co.uk
Mark Davies & Associates (Offshore) Limited Liz Meades lmeades@nondom.com
Financial Services 01481 738750 www.nondom.com
Marlborough Trust Company Ltd Nick Hannah info@marl-intl.com
Financial Services 01481 713100 www.marl-intl.com
Martel Maides Estate Agents Richard Fox info@martelmaides.co.uk
Property 01481 713463 www.martelmaides.co.uk
Martel-Dunn Recruitment Sandra Martel-Dunn recruit@martel-dunn.com
Recruitment, HR & Payroll 01481 730565 www.martel-dunn.com
Martin O’Meara Ltd Gary Willcocks garyw@momeara.co.uk
01481 734444
Mauger D P, Electrical Contractor Dave Mauger davemauger@cwgsy.net Mawson Collins Ltd Howard Mawson howard@mawsoncollins.com Mayfield Investments Ltd Ray Blakely ray.blakely@cwgsy.net
Trades 01481 265892
Property 01481 244244 www.mawsoncollins.com Business Services 01481 239075 www.guernseyselfstore.com
Mayside Recycling Michael Grime 01481 247599 mayside.recycling@cwgsy.net www.maysiderecycling.co.uk Meadow Court Farm Ltd Ray Watts meadowcourtfarm@cwgsy.net
01481 236771 www.meadowcourtfarm.co.uk
Meadowcroft Ltd Paul Meadowcroft mail@meadowcroft.gg
Trades 01481 727715
Medical Specialist Group Neil Robilliard info@msg.gg
Health 01481 238565 www.msg.gg
Milroy Capital Ltd Robert Milroy Mindful Guernsey Nicky Addlesee hello@mindfulguernsey.com
LEAVE BUSYNESS AT WORK Reduce stress. Increase productivity. Find out about our Corporate Wellness programme. Details now available on our website - mindfulguernsey.com Miss Nob Ladies’ International Fashions Mary L Le Poidevin lepoidevinlaforge@cwgsy.net
Home & Garden 07781 464600 www.michelehilton.com Motoring and Biking 01481 720777 www.millards.org 01481 714942 rmilroy@milroycapital.com Education & Training wwwmindfulguernsey.com
K
O UT FO R IS IC O N
Business Services 01481 264164 www.themallardcomplex.com
Mappin And Webb Retail Robert Read 01481 723621 m&wguernsey@mappin-and-webb.co.uk www.mappin-and-webb.co.uk
Marine Electronics Ltd Alan Green sales@marine-electronics.co.uk
Michele Hilton Design Michele Hilton info@michelehilton.com
TH
Mallard David Brown david@themallardcomplex.com
www.madihan.com
Distributors 01481 721122
Mercury Distribution Ltd James Greening jgreening@mercurydistribution.com
Millard & Co Ltd Tim Millard millards@cwgsy.net Financial Services 01481 252800 www.machonaccounting.com
Financial Services
Mekad Dominique Carpentier info@mekad.com www.mekad.com
O
Architects & Surveyors 01481 235397 www.lovellozanne.com
LO
Lovell Ozanne & Partners Ltd Andrew Ozanne admin@lovellozanne.com
Retail 01481 721800
Miton Optimal Portfolio Managment (Ci) Ltd Financial Services Mark Margetts-Smith 01481 740044 info@mitonoptimal-ci.com www.mitonoptimal-ci.com Monarch Vulcanising Systems Ltd Toni Elderfield info@monaflex.com
Manufacturing 01481 241024
Montagu Evans Channel Islands Ltd Architects & Surveyors Tony Rowbotham 01481 742280 info@montagu-evansci.com www.montagu-evansci.com MOO Ltd Jamie Falla jamie@moo.gg Moore Stephens Lance Spurrier msr@moorestephens-guernsey.com
Architects & Surveyors 01481 728886 www.moo.gg Financial Services 01481 721769
Mora Restaurant And Grill Andre Moreira mora@cwgsy.net
Food & Drink 01481 715053 www.mora.gg
Morgan Sharpe Administration Limited Serena Tremlett serena@morgansharpe.com
Financial Services 01481 231100 www.morgansharpe.com
Mourant Ozannes Legal Services Robert Shepherd 01481 739344 robert.shepherd@mourantozannes.com www.mourantozannes.com MS & Co Martin Sandle ma@msandco.gg
Financial Services 01481 701521
MSD International Limited Business Services Simon Golland 01481 241200 info@msdinternational.com www.msdinternational.com Muse Steve Le Poidevin steve.lepoidevin@cwgsy.net
Food & Drink 01481 727101 www.muse.gg
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Offshore Electronics Ltd Steve Marshall steve@offshore-electronics.co.uk
N St J Paint & Son Ltd Michael Paint paint@guernsey.net
Retail 01481 721096
Nashcopy Channel Islands Ltd Clive Le Tissier i@nashcopy.com
Business Services 01481 712808 www.nashcopy.com
Neenam Ltd R Piper rpiper@quantum-medmarine.com
01481 715399
Nerine Trust Company Ltd Keith Corbin info@nerine.com
Financial Services 01481 701300 www.nerine.com Insurance 01481 701400 www.network.gg
Network Direct Ltd June Goater admin@network.gg Next Generation I.T. Jason Connolly info@ngit.co.uk
IT & Computing 01481 750750 www.ngit.co.uk
Nick Brett Property Ltd Nick Brett nick@brettproperty.com
Property 01481 720123 www.brettproperty.com
Nordben Life & Pension Insurance Co Ltd Sue Garrett sue.garrett@nordben.com
Insurance Providers 01481 702900 www.nordben.com Retail 01481 245801 www.norman-piette.com
Norman Piette Ltd Tony Gallienne tonyg@np-group.com Normandie Group Ltd Chris Schofield cshcofield@normandiehs.com
Normanor Ltd Sara Harborow info@normanor.co.uk Nova Investment Management Ltd Ross Preston info@novagroup.com Np Holdings Limited Tony Gallienne tonyg@np-group.com
Insurance Providers 01481 253953 www.normandiehs.com Distributors
Financial Services 01481 231997 www.novagroup.com 01481 244383
O
 Oak Trust (Guernsey) Limited David Willis dwillis@oaktrust.co.uk OCS - One Complete Solution Mike de Laune mike.delaune@ocs.co.uk Odey Wealth Management (CI) Limited Sarah Thomson-Kennedy info@odey.com Office Projects Tony Veron tonyveron@officeprojects.gg Office Solutions (Guernsey) Ltd Iain Whitchurch iain@osguernsey.com Offshore Business Focused Solutions Limited Sean Conlan sean.conlan@obfsl.com Offshore Consulting (Guernsey) Limited Will Morgan info@offshore.gg
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Property 01481 244048 www.ocs-ci.com Financial Services 01481 743603 www.odeywealth.com Business Services 01481 234490 Business Services 01481 722992 www.osguernsey.com Business Services 07781 105494 Education & Training 01481 736040 www.offshore.gg
IT & Computing 01481 728334 www.offshorelogic.co.uk
Offshore Logic Ltd Gary Hill gary@offshorepayroll.com
Legal Services 01481 721672 www.ogier.com
Ogier Legal Claire Long legal@ogier.com Old Government House Hotel & Spa Tracey O’Neill toneill@rchmail.com
Hotels, Guest Houses & B&Bs 01481 738502 www.theoghhotel.com Business Services 01481 251683 www.oliver-company.com
Oliver & Company Chris Oliver chris@oliver-company.com
Optimus Group Limited Consultants Peter Mills 01481 755690 info@optimusgrouplimited.com www.optimusgrouplimited.com Orchard Press & Public Relations Ltd Steve Falla steve@orchardpr.com Orion Insurance Management Ltd Janet Le Poidevin jan@orion-insurance.co.uk
PR 01481 240600 www.orchardpr.com Insurance Providers 01481 728864 www.orion-insurance.co.uk
OSA Recruitment Nick Graham nick@osa.gg
Recruitment, HR & Payroll 01481 712891 www.osa.gg
Ounsworth Decor Ltd Mac Gallienne ounsworth@cwgsy.net
Trades 01481 266194 www.ousworthdecor.com
Outdoor Guernsey Limited Ant Ford Parker ant@outdoorguernsey.co.uk
P
Pandora Hotel C Ryan pandora@cwgsy.net Paper Box, The Phillip Morgan pdamorgan@ukonline.co.uk Parish Group Ltd info@parish-group.com
Financial Services 01481 749273 www.oaktrust.co.uk
Manufacturers 01481 712721 www.offshore-electronics.co.uk
Leisure 01481 267627 www.outdoorguernsey.co.uk
Hotels, Guest Houses & B&Bs 01481 720971 www.pandorahotel.co.uk Retail 01481 712877 Financial Services 01481 729002 www.parish-group.com
Partners Group (Guernsey) Ltd Financial Services Daniel Stopher 01481 711690 daniel.stopher@partnersgroup.com www.partnersgroup.com Paul Davis Freight Services Ltd Nigel Dutson nigel.dutson@pdfs.com
08455 196995 www.pdfs.com
Paul Jonkmans Finance Limited Paul Jonkmans paul@pauljonkmansfinance.co.uk
Financial Services 01481 267647
Perkins Chartered Certified Accountants Mr R A Laurent perkins@guernsey.net
Financial Services 01481 724966
Personnel Appointments Ltd Chris Blin recruit@pa.gg Pet Technology Store Ltd Helen Chamberlain helen@pettechnologystore.com PJ Web Design Limited Paul J Ninnim enquiries@pjwebdesign.co.uk
Recruitment, HR & Payroll 01481 723221 www.pa.gg 01481 266066 www.pettechnologystore.com 01481 230966 www.pjwd.net
Placing People 1st Lynda Sims julie@placingpeople1st.co.uk Polar Instruments Ltd Nigel Mann mail@polarinstruments.com Polygon Group Limited Amanda Groves amanda.groves@polygon.co.gg POS Interiors David Inglis info@posinteriors.com
Recruitment, HR & Payroll 01481 736444 www.1strecruit.co.uk Manufacturers 01481 253081 www.polarinstruments.com Financial Services 01481 704657 www.polygon.co.gg 01481 244718 www.posinteriors.com Advertising And Marketing 01481 727699 www.thepottingshed.gg
Potting Shed, The Jay Aylmer jay@thepottingshed.gg
Financial Services 01481 754951 www.ppfpartners.com
PPF Partners Limited Mel Carvill info@ppfpartners.com
Precision Plastics (Guernsey) Limited Trades Kevin Brown 01481 242311 kevin@precisionplastics.co.gg www.precisionplastics.co.je Financial Services 01481 715669 www.pricebailey.gg
Price Bailey Ltd Kirsty Warner guernsey@pricebailey.gg
Profile Event Company Event & Venue Services Michele Butters 01481 740843 michele@profileevent.co.gg www.profile.gg PwC John Roche john.roche@gg.pwc.com
Financial Services 01481 752000 www.pwc.com Business Services 07781 156118 www.primepracticeguernsey.co.uk
Prime Practice Nick Guillemette nicklg@cwgsy.net
Printers 01481 259188 www.ipsultraprint.com
Printed in Guernsey theteam@printed.gg
Project Hire & Sale (Guernsey) Ltd Tony Gallienne 01481 242047 tonyg@np-group.com www.printedinguernsey.com
Q Quantum Cabling Installations Ltd Mark Addlesee support@quantum.gg Quayside Ltd Russ Fossey admin@quayside-gsy.com
Quintessential Relocation Consultants Jo Stoddart info@qrcci.com
R
R G Falla Ltd Peter Gregory enquiries@rgfalla.gg
R W Randall Ltd Jayne Langlois ianrogers@rwrandall.co.uk Rabeys Group Ltd Gary Rouget sales@rabeys.com Ravenscroft Ltd Simon Melling smelling@ravenscroft.gg
01481 263224 Retail 01481 245881 www.quaysidedirect.com Consultants 01481 257200 www.qrcci.com
Trades 01481 256585 www.rgfalla.gg Food & Drink 01481 720134 Motoring & Biking 01481 244551 www.rabeys.com Financial Services 01481 729100 www.ravenscroft.gg
Ray & Scott Ltd Jeff Fox ray.scott@cwgsy.net
01481 244610
Retail 01481 249544
Regency Bedding Ltd N Swan sales.regencybedding@cwgsy.net
IT & Computing 01481 267338 www.resolution-it.co.uk
Resolution It Limited Olly Duquemin info@resolution-it.co.uk Richard Stapley Ltd Chartered Accountants Richard Stapley rs@richardstapley.com
Trades 01481 245231
Rihoy, F W & Son Ltd Ivan Rihoy rihoyelectrics@cwgsy.net
Advertising & Marketing 01481 724705 www.rockandsmall.com
Rock & Small Ltd Matt Collas info@rockandsmall.com Rock Commercial Ltd Peter Van de Velde peter@rockcommercial.co.uk
Property 01481 728559 www.rockcommercial.co.uk Food & Drink 01481 232501
Rocquette Cider Company Ltd James Meller jrmeller@cwgsy.net Ronez Ltd Steve Roussel steve.roussel@aggregate.com
Financial Services 01481 267460 www.richardstapley.com
Trades 01481 256426 www.aggregate.com/ourbusinesses/ronez
Ross Gower Group Dean de la Rue ddelarue@rossgower.com R.A. Rossborough, R A (Guernsey) Ltd Ian Stewart gsy@rossboroughgroup.co.uk Rothschild Trust Emma Roberts emma.roberts@rothschild.com Rotorswing Uk Ltd Nick Piper nick@rotorswing.co.uk
Insurance Providers 01481 722222 www.rossgower.com Insurance Providers 01481 241555 www.rossborough.co.uk Financial Services 01481 705150 www.rothschild.gg 07781 126267 www.rotorswing.co.uk Image Rights Agencies
Romanillos & Cook Jason Cook imagerights@romanillosandcook.com
www.romanillosandcook.com
Royal Bank Of Canada (C.I.) Ltd Lindsay Ozanne lindsay.ozanne@rbc.com
Financial Services 01481 744041 www.rbcwminternational.com
Royal Bank Of Scotland International Financial Services Robert Girard 01481 703873 robert.girard@rbsint.com www.rbsinternational.com Royal London Asset Management C.I. Ltd Pierre Paul info@rlam.co.gg
Financial Services 01481 711261 www.rlam.co.uk
S
Safehaven International Ltd Financial Services Richard Bach 01481 723925 marine@safehaveninternational.com www.safehaveninternational.com Saffery Champness Jeremy Ellis info@saffery.gg Samuel Pepys David Whitby info@samuelpepys.com Sandpiper CI Limited Tony O’Neill tonyoneill@sandpiperci.com
Financial Services 01481 721374 www.saffery.gg Retail 01481 727616 www.samuelpepys.com Retail 01481 708528 www.sandpiperci.com
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Sark Estate Management Dawn Manger kevin.delaney@sarkestatemanagment.com Sapphire Underwriters Nigel Brand nigel.brand@sapphire.gg Sarnia Estate Agents Alex Ford enquiries@sarniaestateagents.com
01481 832704 Insurance Providers 01481 737414 www.sapphire.gg Property 01481 713463 www.sarniaestateagents.com
Sarnia Hotels Ltd Hotels Guest Houses & B&Bs Karel Harris 01481 724452 karel@mooresguernsey.com www.sarniahotels.com
SOUP Architects Ltd Architects & Surveyors Max Babbe 07781 147667 max@souparchitects.com www.souparchitects.com Source Recruitment Specialists Limited Julia Martin julia@source.gg
Sovereign Trust (Channel Islands) Limited Financial Services Stephen Hare 01481 729965 ci@sovereigngroup.com www.sovereigngroup.com Specialist Construction Supplies Ltd Simon Kerin simon@scs-global.com
01481 245124 www.scs-global.com Distributors 01481 232458 www.specsavers.net
Sarnia Management Corporation Ltd Andre Stefani sarnia@smcl.co.gg
Financial Services 01481 728444 www.smcl.co.gg
Specsavers Optical Group D J D Perkins debbie.torode@gg.specsavers.com
Sarnia Mutual Ltd Vernon Etherington spectrum@cwgsy.net
Financial Services 01481 723501
Specsavers Opticians Chris Goldsborough dir.guernsey@st.uk.specsavers.com
Sarnian Roofing Ltd Gary Gavey andy@sarnianroofing.com
Trades 01481 715475 www.sarnianroofing.com
Sausmarez Manor Peter De Sausmarez 01481 235571 sausmarezmanor@cwgsy.net www.sausmarezmanor.co.uk Scope Furnishing Ltd A J Bourgaize sales@scopefurnishing.co.uk
Retail 01481 723197 www.scopefurnishing.co.uk
Recruitment, HR & Payroll 01481 701616 www.source.gg
SPF Private Clients (C.I.) Ltd Pierre V Blampied pblampied@spf.gg Spicer & Partners Guernsey LLP Shelagh Mason dharry@spicersllp.com St Emilion Ltd N Cirigliano
Retail 01481 723530 Financial Services 01481 715234 www.spf.gg Legal Services 01481 710315 www.spicersllp.com Food & Drink 01481 726059
SG Hambros Bank & Trust (Guernsey) Ltd Mark Didcott mark.didcott@sghambros.com
Financial Services 01481 726521
St George’s Hotel Hotels, Guest Houses & B&Bs Steve Durey 01481 721027 stgeorges@guernsey.net www.georges-guernsey.com
SH Accounting Services Sara Harborow sara_harborow@cwgsy.net
Financial Services 07781 123546
St John Training Services Guernsey Steve Ford firstaidtraining@cwgsy.net
Sidlocks Of Guernsey Roy Kilpatrick roy@sidlocks.co.uk Sigma Group, The Robert Sillars robert.sillars@sigmagroup.gg Simon Cottell - Chartered Architect Simon Cottell studio@simoncottell.com
01481 713883 Business Services 01481 241111 www.sigmagroup.gg Architects & Surveyors 01481 725355 www.simoncottell.com
Simon Larbalestier Opticians S Larbalestier
Retail 01481 710781
Simon Lovell Interiors Simon Lovell simonlovellinteriors@cwgsy.net
Retail 01481 728695
Situations Recruitment Agency Ltd Melissa Campbell team@situations.gg Skill Set CI Limited Sharon Alvarez sharon@skillsetci.com
Recruitment, HR & Payroll 01481 710639 www.situations.gg Leisure 01481 735440 www.skillsetci.com
Skipton International Ltd Financial Services Jim Coupe 01481 727374 info@skiptoninternational.com www.skiptoninternational.com Smart Office Richard Lowe hello@smart-office.co.uk Smith Signs Ltd Dan Smith enquiries@smithsigns.co.uk Sofsync Ltd Susan Watson swatson@sofsync.co.uk Sommelier Wine Company Ltd Richard Allisette rallisette@cwgsy.net
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Business Services www.smart-office.co.uk Printers 01481 247749 www.smithsigns.co.uk
St Peters Trust Company Ltd Martin Priest info@stpeterstrust.com St Pierre Park Hotel Dina Le Lacheur reservations@stpierrepark.co.uk
Education & Training 01481 247979 www.sja.org.gg Financial Services 01481 723674 www.stpeterstrust.com Hotels, Guernsey Houses & B&Bs 01481 728282 www.stpierrepark.co.uk
St Sampsons Constable & Douzaine Parish Authority The Constables 01481 244130 stsampsonscontables@gov.gg Stan Brouard Group Retail Bridget Foss 01481 252521 bridget@stanbrouard.com www.sbpi.co.uk Standard Chartered Trust (Guernsey) Limited Financial Services Trevor Kelham 01481 721787 trevor.kelham@sc.com www.standardchartered.com/gg/en/ Advisory Services Tony Brassell info@startup.gg
www.startup.gg
State Street Trustees (Guernsey) Ltd Financial Services Gerald Hough 01481 734700 ghough@statestreet.com www.statestreet.com Steve Ferbrache & Co Ltd Steven Ferbrache steveferbrache@cwgsy.net Stopcost Ltd David Holt dh@stopcost.com Style Office Paul Watson office@stylegroupguernsey.com
Trades 07781 100685
07781 413083 Business Services 01481 737044 www.stylegroupguernsey.com
IT & Computing 07781 122449 www.sofsync.co.uk
Sueco Outside Catering Ltd Food & Drink Hugh Tabel 01481 720969 team@sueco.gg www.sueco.gg
Distributors 01481 721677
Sure (Guernsey) Limited Telecommunications Jessica Bisson 01481 757552 jessica.bisson@sure.com www.sure.com
Swallow Apartments Mark Hesse swallowapt@aol.com
01481 249633 www.swallowapartments.com
Swoffers Ltd Matthew Henry sales@swoffers.co.uk
Property 01481 711766 www.swoffers.co.uk
Sydney Charles Group Insurance Philip Lepp 01481 739970 info@sydneycharles.co.uk www.sydneycharles.co.uk
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Technical Field Services International Ltd Recruitment, HR & Payroll Gail F Batiste 01481 729298 tfsi@cwgsy.cnet www.tfsi-ltd.com Tiara Software Consultants Ltd IT & Computing Tim Rawles 07781 443475 contact@tiara-ci.com www.tiara-ci.com TISEF Ltd Chris Russell chris@tisef.com
Financial Services 01481 714292 www.tisef.com
Town Centre Partnership Ltd Jack Honeybill jackhoneybill@hotmail.com
07781 113464
Trafalgar Travel Ltd Suzanne Rouxel suzanne@trafalgarleisure.com
Advertising & Marketing 01481 700070 www.tpagency.com Travel 01481 728121 www.trafalgarleisure.com
Travel Counsellors - Debbie Freestone-Roberts Travel Debbie Freestone-Roberts 01481 712549 d.freestoneroberts@travelcounsellors.com www.travelcounsellors.com/d.freestoneroberts Travel Counsellors - Vaughan Davies Travel Vaughan Davies 01481 726837 vaughan.davies@travelcounsellors.com www.travelcounsellors.com/vaughan.davies Travel Solutions Fred Eulenkamp fred@travelsolutions.uk.com
Travel 01481 715145 www.travelsolutions.uk.com
Trinity Trust Co Ltd Financial Services Keith Le Poidevin 01481 727429 info@trinitytrust.co.uk www.trinitytrust.co.uk Troalic A J & Sons Ltd Andrew Troalic ajtroalics@cwgsy.net Trust Corporation of the Channel Islands Limited Ken Wrigley ken.wrigley@trustcorpci.com TT Software Ltd Tony Trenker tonytrenker@ttsoftware.gg
Retail 01481 245363 Financial Services 01481 730430 www.trustcorpci.com IT & Computing 01481 700202 www.ttsoftware.gg
TTC Travel Group Ltd Travel Michael Page 01481 754773 michael.page@bookttcuk.com www.thetravelcorporation.com Tyrrell Dowinton Associates Ltd Paul Dowinton pdowinton@tda.gg
Valhalla Industries Limited Design Jeff Whittaker Xk120@cwgsy.net
01481 263548
Valley Computer Services Ltd IT & Computing Gordon Dutton-Queripel 01481 239460 sales@valley-computers.co.uk www.valley-computers.co.uk Vaudin Stonemasons Ltd Trades Lance Vaudin 01481 248316 vaudinstone@cwgsy.net www.vaudinstone.com
Taste Of India Restaurant, The Food & Drink T Fernandes 01481 723730 joyce@cwgsy.net www.tasteofindiaci.com
TPA Ltd Tony Tostevin tony.tostevin@tpagency.com
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Architects & Surveyors 01481 259959 www.tda.gg
Consultants 01481 729981
Vazon Energy Ltd Elizaeth Landies vazon@vazon.gg Vazon PR & Events (Metasis Ltd) Fleur Curzon fleur.curzon@vazon.co.uk Vets4pets Ltd Peter Watson peter.watson@vets4pets.com Victoria Fine Jewellery Chris Brazier-Creagh victoria@victoriafinejewellery.co.uk
01481 722424 www.vazon.co.uk Veterinary Services 01481 239200 www.vets4pets.com
Retail 01481 740050 www.victoriafinejewellery.com
Vision Networks Ltd Bill Mead sales@cctv.gg
Business Services 01481 255414 www.cctv.gg
Vortex PR Nigel Robson nigel@vortexpr.com
PR 01481 233080 www.vortexpr.com
W
Waite RS Chartered Surveyor R S Waite, FRICS waiteprop@cwgsy.net
Architects & Surveyors 01481 722121
Waitrose Guernsey Retail Allen Edwards 01481 729222 manageradmiralpark@waitrose.co.uk www.waitrose.com Watts & Co Limited Joanna Watts jo.watts@wattsandco.co
Property 01481 740071 www.wattsandco.co
Weighbridge Trust Ltd Trust & Company Administration Paul Conway 01481 720581 admin@weighbridge-trust.co.uk www.weighbridge-trust.com White & Company Plc Steve Hammer guernsey.hq@whiteandcompany.co.uk
Removals 01481 736868
White House Hotel Hotels, Guest Houses & B&Bs Jonathan Watson 01481 722377 jonathan@herm-island.com www.herm-island.com White Rock Brewery Co. Limited Ross Gledhill enquiries@whiterockbrewery.co.uk Willis Management (Guernsey) Ltd Dominic Wheatley wheatleyd@willis.com
Food & Drink 07911 760302 www.whiterockbrewery.gg Consultants 01481 735630
Wiltshire Property Property Vijay Wiltshire 01481 723919 info@wiltshireproperty.gg www.wiltshireproperty.gg Window Service Centre Ltd Manufacturers Mark De la Rue 01481 248743 wsc.ltd@cwgsy.net www.windowservicecentre.com World Travel Ken Baker ken@worldtravel.gg
Travel 01481 252211
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WT Partnership (Guernsey) Ltd Architects & Surveyors Nigel Carter 01481 723163 nigel.carter@wtpartnership.com www.wtpartnership.com
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XTEC Ltd IT & Computing Tony Mealing 01481 700004 info@xtecltd.com www.fortress.gg X-Ware Ltd, T/A Jcs Barry Pitfield barry.pitfield@talkjcs.com
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communications
84500 049599
2015 is coming…
Our readers are married, single, young, old, “of a certain age”, and everything in between.
so it’s time to start thinking about promoting your business – and where better than Guernsey’s dedicated business magazine?
They are, savvy and educated, and they are responsible for more than 80% of all buying decisions, so advertising with us is really a no-brainer.
Why advertise with us? “I read it cover to cover.” At Contact magazine, we hear this again and again from our readers; business professionals who are actively developing their services in the island and beyond.
With quality design and editorial, and a distribution network guaranteed to get your advertising seen, why go anywhere else?
Contact is a bi-monthly publication featuring a range of topics and areas of interest to the business community. We focus on Guernsey’s strengths, wisdom, courage—and humour!
Julie on 01481 715222
For more details and a 2015 media pack, please contact:
Email: sales@collaboratecommunications.com
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Contact Magazine. Another quality job polished off by Mojoe
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