Contact Nov / Dec 15

Nov / Dec 2015

Alicia Andrews Proud of Condor’s Guernsey roots

HER WORLD ON OUR PLATE

PROUD OF CONDOR’S GUERNSEY ROOTS

We hear how oysters from Guernsey Sea Farms can end up on dining plates around the world

Condor Ferries’ commercial director gives us a glimpse at what goes on behind the scenes when problems arise and tells of future investment plans

G U E R N S E Y ’ S

B U S I N E S S

LOOK EAST

A look at how Guernsey is promoting its services in China and the opportunities in the region for business growth

M A G A Z I N E

Investment Outcome Char ting your own Course, South of France

N43°16’38” E7° 3’12”

Where will your investments take you?

Your world isn’t confined to a single set of geographic coordinates.

Neither should your investments be. Our experts have access to investment ideas around the globe, wherever they happen to be.

Contact Andy Finch to learn about the wealth management services we offer. | +44 (0)1481 712889 | canaccordgenuity.com

To us there are no foreign markets.™

Investments can fall in value and you might get back less than you invested.

Canaccord Genuity Wealth Management is a trading name of Canaccord Genuity Wealth (International) Limited (‘CGWI’) which is licensed and regulated by the Guernsey Financial Services Commission, the Isle of Man Financial Supervision Commission and the Jersey Financial Services Commission and is a member of the London Stock Exchange and the Channel Islands Securities Exchange. CGWI is registered in Guernsey no. 22761 and is a wholly owned subsidiary of Canaccord Genuity Group Inc. Registered office: 2 Grange Place, The Grange, St. Peter Port, Guernsey, GY1 2QA.

It’s that time of year again…

In this issue we feature an interview with Alicia Andrews, commercial director of Condor. Clearly the trials and tribulations of Condor have been of huge interest to the island and Chamber benefited from a presentation by Condor’s freight executive director, Steve Champion Smith, at our October lunch. It was fascinating to hear about some of the difficulties, the potential solutions, the regulatory issues that Condor faces and to put to bed some of the myths and rumours.

Elsewhere we hear from Wendy Weng at Guernsey Finance on the efforts of the Island to market itself in the Far East.

Since the end of the summer holidays we have witnessed some fairly seismic events both at home and abroad. The new leader of the Labour party, Jeremy Corbyn seems to taking his party in a different direction to that of his predecessors. What, if any, impact this will have on the Channel Islands remains to be seen.

Despite a slow and patchy economic recovery in Europe and elsewhere, recent events in the Chinese economy and its stock market reverberate around the world. We are reminded how little influence we have over macroeconomics and how events beyond our control will continue to shape our future.

Closer to home the States seems to have found a resolution to the long standing pension issue. On that we would congratulate Deputy Langlois and his team for their perseverance. We would all acknowledge that this has been a difficult, contentious and potentially divisive issue, but there can be no doubt that we now

Editor Trish Grover editor@collaboratecommunications.com Advertising sales Julie Todd sales@collaboratecommunications.com Design & production

have a sensible way forward. Importantly the signal it sends to the private sector from the public sector is one of an understanding of our economic difficulties and a message that there needs to be a continuing alignment of interests.

We have also seen the island winning the UK Port of the Year award for cruise ships which is a significant feather in the cap of all who have been involved in the difficult process of upgrading our facilities. This will enable Mike Hopkins and his team at VisitGuernsey to continue to market the island to a growing global audience.

Lastly, after years of debate we now have deregulation on Sunday trading. Chamber has broadly been in favour of this, principally being of the view that retailers should have the right, but not obligation, to trade when they like. It recognises growing consumer demand for Sunday trading and a recognition that shopping itself can form part of a day of leisure. Conversely, we also recognise that many retailers will not wish to open, either not seeing a benefit or being unable to overcome some of the logistical difficulties that exist with living and trading on an island.

With Chamber’s annual dinner to look forward to in November and the run up to Christmas having already commenced, we hope that the next couple of months continue to witness a gradual upturn in business fortunes.

Contact is produced six times a year

by Collaborate Communications Ltd. To receive Contact magazine call Julie Todd on: communications 01481 715 222 or email: sales@collaboratecommunications.com

Mojoe joe@mojoecreative.co.uk www.guernseychamber.com office@guernseychamber.com president@guernseychamber.com 01481 727 483

www.facebook.com/ContactmagazineGuernsey @collaborateCI Suite 1 16 Glategny Esplanade St Peter Port Guernsey GY1 1WN

Contact is published by Collaborate Communications Ltd. Copyright 2015.

All rights reserved. Any reproduction without permission is prohibited.

Contact contains editorial content from external contributors which does not necessarily reflect the views of the publishers. Contact does not accept or respond to unsolicited manuscripts and photographs.

The publishers do not accept responsibility for errors in advertisements or third party offers.

@GuernseyChamber GuernseyChamber

1

FE AT U R ES

12

21

Viewpoint

Alicia Andrews

Richard Digard

Proud of Condor's Guernsey roots

53

62

Contents 4 Business news 12 Viewpoint 16 Chamber news 21 Alicia Andrews 30 What's next for 2016 53 All in a day's work 56 Business in the community 62 Grumpy old (wo)man

All in a day’s work With Michaela Byrom

Grumpy old (wo)man With Justin Guilbert

CONT RIBU T O R S Nichole Sweetsur - writer Richard Digard - writer Gemma Long - writer Paul Chapman - writer

2

John O’Neill - photographer Chris George - photographer

www.ngit.co.uk

‘The culture at IAG is one of innovation over conformity.This approach has to be backed up by a flexible but robust technology platform, particularly in light of our expansion into the Asian marketplace.

NGIT provides the professional expertise and high service levels that underpin our operations, allowing us to focus on our primary concerns – meeting the needs and expectations of our clients.’

DAVID EARLES IT/PROJECT DIRECTOR INTERNATIONAL ADMINISTRATION (GUERNSEY) LIMITED

Next Generation IT strives to exceed expectations by combining old-fashioned customer care with up to the minute IT solutions. We are committed to provide a dynamic and professional service backed by a wealth of experience. It’s our commitment to our customers that makes us who we are.

For more testimonials and information go to www.ngit.co.uk

What does your business want from an IT provider?

✓ Outstanding expertise ✓ Personal and friendly service ✓ Proven track record ✓ Responsiveness For jargon-free expertise from a proven and personable team contact Next Generation IT on 01481 750750 or email info@ngit.co.uk

BUSINESS NEWS

Local interior design agency shortlisted for international award Michele Hilton Design has been shortlisted in the Restaurant & Bar Design category of this year’s Society of British and International Design (SBID) International Design Awards.

Michele’s interior design project for La Reunion Restaurant was selected by a panel of technical judges for inclusion on the shortlist. A further team of experts comprised of individuals representing a broad range of design skills and business sectors - will choose the winning entry for each of the 14 categories, also taking into

account the public voting which represents 30% of the overall score.

The SBID International Design Awards has come to be regarded as one of the highest accolades in the interior design industry.

Each category undergoes a robust two-tier judging process by panels of leading industry experts for both technical content and aesthetic creativity. Entries are also evaluated for elements such as brief compliance, budget, health & safety, and fit-for-purpose design. In recent years the awards have received entries from over 30 countries from around the world.

Michele secured the La Reunion project over a number of London interior design agencies and is delighted that her work has been recognised at such a prestigious event: ‘It was a great experience to work closely with such a progressive client as RW Randall.

Acquisition for OCS OCS Group has acquired Meadowcroft Limited, a third-generation family-owned building services provider, in a deal it says will boost its offering of total facilities management to Channel Islands businesses and property owners.

All 40 Meadowcroft staff will transfer to the new operation, giving OCS Group over 200 staff. Meadowcroft managing director, Paul Meadowcroft, will continue as operations director, while Teresa Toman, joint 4

They had a clear vision of creating a stylish up-market restaurant which would appeal to local diners and equally give visitors to the island a great eating experience showcasing the island’s reputation for excellent cuisine.

‘The location itself delivered plenty of inspiration – skylines, sunsets and marine life all contributed to the selection process for things such as fabrics and colour schemes.

The end result is a balance between ‘ contemporary’ and ‘classic’ finishes – the former to create a sense of fun and the latter to celebrate the property’s Victorian heritage.

‘We are up against some stiff competition but even to have been shortlisted is already a considerable achievement for a small Guernsey company.’

The winners will be announced at the official ceremony to be held at The Dorchester Hotel London on Friday 27 November 2015.

shareholder will take on the new role of office manager for the combined operation, which will continue to operate under the Meadowcroft brand.

Phil Taylor, managing director of OCS Group in the Channel Islands said: ‘We are delighted to be joining with another well-established family business that shares our values and commitment to long-term client relationships that deliver value. We welcome the Meadowcroft team into the OCS Group and look forward to working with them in serving our Channel Islands clients.’

B U S IN E S S N EWS

Carey Olsen opens Singapore office

Killeen and Alan Hughes from Carey Olsen's BVI corporate team.

Carey Olsen's Singapore office is now open following the granting of its licence by the Attorney-General's Chambers.

‘This growth represents a strategic move to build on the significant experience Carey Olsen has with clients in Asia and to strengthen the relationships we have already established. I expect the team in Singapore to grow significantly as we develop our network in Asia.’

The new office is headed up by managing partner Linda Lee who has been a high-level corporate practitioner in Singapore and Hong Kong for many years. Linda was formerly a partner in Allen & Overy's Singapore and Hong Kong corporate practices having joined the firm in 2000.

She is joined by senior associates Elizabeth

by Aberdeen Asset Management, whose chief investment officer, Anne Richards, gave the keynote address.

Board diversity promoted at London IOD event

The theme of the event was introduced by Lady Barbara who is a keen supporter of board enrichment through diversity and the selection of women to key senior roles in UK company boardrooms. Gathered at the event were influential women leaders from all fields of endeavour including business, financial services, government, broadcasting, journalism, education, health and legal and accounting professions.

Local businesswoman, Tamara Menteshvili (pictured second from the left), attended an invitation-only event in London hosted by Lady Barbara Judge CBE, chair of the Institute of Directors (IOD).

Tamara commented: ‘There was an eclectic guest list and I was delighted to be included.

It was an honour to be in the company of such an illustrious group of people including the UK Home Secretary, Theresa May (pictured far right) Baroness Neville-Rolfe, Parliamentary Under Secretary of State; and Dame Catherine Fiona Woolf, former Lord Mayor of London.

The evening reception took place at the IOD headquarters at Pall Mall and was sponsored

‘There are a number of initiatives in respect of board diversity being pursued by the UK

Mypad expands into Guernsey Unique local online furniture business launches in Guernsey.

With Guernsey shoppers estimated to be spending more than £60 million a year online a Channel Island retailer has launched an online furniture store to keep money in the islands.

Paul Clark launched Mypad, in Jersey two years ago with the aim to enhance the local

Linda said:

Carey Olsen's Singapore office will have an initial focus on corporate and commercial transactions including capital markets, mergers and acquisitions, banking and finance and investment funds.

Government and others such as the 30% club founded by Helena Morrisey, CBE, dedicated towards increasing the number of women on the boards of FTSE 100 companies.

Now more than ever there are so many powerful women role models able to give children and young people confidence to have ambitions in the corporate world and to believe that worthwhile career paths with no boundaries are attainable for women.’

Tamara added: ‘The reception proved an incredible networking opportunity and the message could not be clearer about each of us doing our part to encourage the upward mobility of talented women to senior executive and board positions.

‘The benefit to company boards in embracing diversification is measurable and studies have shown there is a reduction in ‘groupthink’, increasing board effectiveness and governance, not to mention enhanced investor relations and corporate reputation.’

provision of furniture outlets and is now bringing the concept to Guernsey.

Paul said: ‘The high street experience is evolving. The internet allows us to research online and compare products from our own living rooms. I wanted to create an online business that serves a local audience, and keeps the money locally. The trouble is that money is going off island. People are buying products on the internet at their convenience, where there is more choice and often better value. Mypad offers a credible online business that operates locally and employs Channel Island people.’

5

BU S I N ES S NE WS Public Relations professionals in the Channel Islands have the opportunity to be leaders in digital and international campaigns and play a key corporate governance role in the modern business, according to speakers at the first ever PR forum to be held in the Channel Islands.

PR forum highlights key content creation and ethical roles for PR PraxisIFM acquires Confiance PraxisIFM Group has expanded its pensions division, Trireme Pension Services, with the acquisition of Guernsey business, Confiance Pension Services.

At the event, organised by the Channel Islands Group of the Chartered Institute of Public Relations and entitled ‘Future Reputation’, trends shaping the communications landscape globally were explored by a diverse line-up of visiting speakers from digital, international and academic PR practice.

The rapidly evolving digital communications environment was a central theme of the

Update presentation on Guernsey’s Economic Development Framework

The acquisition means that Trireme will now have a fully staffed office in Guernsey, as well as its existing base in Malta, offering further flexibility to its clients.

Monday 23 November, 7:30am to 9:30am

‘We are delighted that Confiance Pension Services will become part of the PraxisIFM Group,’ said Simon Thornton, PraxisIFM Group CEO.

Six decades of service at Blenheim

‘We have worked very closely with Confiance Pension Services since establishing Trireme in 2012 and recognise the skills and talent of their knowledgeable team.

This acquisition is incredibly positive for both our clients and those of Confiance Pension Services as they will have access to an even stronger, more experienced team of professionals. We will also have teams based in both Guernsey and Malta, offering jurisdictional flexibility where it is required as well as the ability to grow our portfolio of products.’

6

Five employees at the Blenheim Group are celebrating a combined 60 years of service this year.

The financial services group has recently had three employees mark their 10 and 15 year anniversaries with the company; while associated IT consultancy firm Bleu IT has seen two members of staff celebrate 10 and 15 years of service.

Group finance director Linda Le Roux has been with Blenheim since 2000; alongside Linda, compliance manager Kaylie Guillou and assistant trust administrator Michelle Robilliard have both been recognised for their decade of service; operations director at Bleu IT, Matt Le Huray, has been with the IT consultancy firm since it was founded 15 years ago; and Matt’s colleague, system

Forum and was debated in a panel session featuring Stuart Bruce (principal of Stuart Bruce Associates), Steve Dunne (CEO of Digital Drums) and Andrew Bruce Smith (managing director of Escherman).

They argued that, with technology significantly shortening attention spans online, this presents a 'golden opportunity' for PR practitioners to act as 'content creators and storytellers' to engage with audiences in creative ways. Pointing to recent examples of ‘flogs’ (fake blogs) and manufactured online endorsements, they also added that technological advancements inevitably mean ethical boundaries will be pushed and that PR professionals have a responsibility to ensure ethical behaviour is maintained.

The Commerce & Employment Department will present a progress update against the key objectives set within Guernsey’s Economic Development Framework on 23 November at St James.

The presentation will cover a range of topics including updates on economic sector developments, Locate Guernsey, aviation strategy, the red tape audit and digital work streams, including the Digital Greenhouse, visit: https://edfpresentation.eventbrite.com

administrator Richard Grindell, has also celebrated 10 years with the firm.

Founder and chief executive officer of the Group, Peter Howe, is delighted to see so many long-term employees remaining with the company. He said: ‘Since the Blenheim Group was founded more than 30 years ago, we have always strived to provide a a professional service while maintaining a real family feel in our office.’

Back row L-R: Richard Grindell, Linda Le Roux, Matt Le Huray Front row L-R: Kaylie Guillou, Michelle Robilliard

B U S IN E S S N EWS

UK comedian Shazia Mizra to feature at ‘Power of the VOICE’ seminar The seminar, organised by Soroptimist International Guensey, will focus on the political influence of women in Guernsey.

The event is the brainchild of a number of local women who are keen to bring the issue of the role and engagement of women in local politics to the top of the agenda. It sets out to engage with women who care about the future direction of the island, whether they wish to stand for election, raise critical issues or support someone else who wishes to stand.

The event will take place over one evening and the following morning. It will include a buffet supper with after dinner entertainment from stand-up comedian Shazia Mizra (pictured) and a half-day seminar

including presentations, panel discussions and group debate.

Soroptimist Cathy Bailey said: ‘Women make up over half the population of Guernsey and 46% of the local workforce, yet hold only five out of 47 States seats, which begs the question whether the voices of the women of Guernsey being heard when it comes to setting the policy and political direction for our island? ‘With the number of deputies reducing to 38, there is a danger of a further squeeze on female representation so we want to help turn the tide by finding our collective voice. We want to throw this subject wide open, to see how we can ensure the wider Guernsey community is represented at the government level, and explore how to bring about an enthusiastic engagement of women in this process.’

Power of the VOICE takes place on 27 (evening) and 28 (morning) November. It is supported by Guernsey College of Further Education, Les Cotils and Cazenove.

Bookings can be made via eventbrite.com

The demographic time bomb This was the topic for this year’s Guernsey IoD debate which took place in late October.

Moderated by Radio 4 Today Programme’s Sarah Montague, the event prompted lively audience participation on how the island can stimulate growth faced with the demographic challenges ahead.

Economist and journalist Tim Harford gave the key note address, IoD’s chief economist James Sproule outlined his predictions for 2016 and Global Research’s Chris Brock presented findings from a benchmarking analysis of 100 islands across the globe (details of Chris’s presentation can be found on page 40).

Join Chamber today the voice of local business

Business support; networking events; business advice; business events; liaison with States departments; new interactive website.

Email: office@guernseychamber.com Tel: 01481 727 483

www.guernseychamber.com

@GuernseyChamber

GuernseyChamber

F I NT ECH

Guernsey FinTech and digital oversight group responds to landmarket EU data protection judgement Guernsey's business experts and government have established a FinTech and digital oversight group (FDOG) – and it has already met to discuss the opportunities identified in the strategic report by PwC that will make the island a prime location for the developing FinTech and digital sectors.

This included Guernsey’s position as a secure and trusted location for data storage, with strong privacy safeguards, which allow it to lawfully process data from multiple jurisdictions including the US and EU. The timing of the meeting allowed the group to discuss the landmark judgment of the European Court of Justice, ending the US Safe Harbour scheme, a decision that was unthinkable only 12 months ago.

The Safe Harbour decision, adopted by the European Commission in 2000, had been one of the main legal mechanisms for the transfer of personal data from Europe to the US for the past 15 years. Now that the decision has been declared invalid, it cannot be used to render these transfers of personal data lawful.

The European Court’s decision is based on the Edward Snowden leaks. Facebook Ireland had been transferring the personal data of its users in Europe to Facebook USA. The leaks revealed that Facebook USA’s data is capable of being accessed by US security agencies in the course of mass and indiscriminate surveillance. Further, the European

Court identified that the US has no independent authority capable of verifying that such access to personal data is strictly necessary under the Safe Harbour scheme.

In contrast, Guernsey’s legislation ensures that sufficient checks and balances are placed, not only on the processing of data, but also on official requests for disclosure of information. For example, requests for disclosure may be made through the Royal Court or by off-island authorities through HM Procureur – Guernsey’s Attorney-General.

This process differs significantly from many other jurisdictions, which may be through a ministerial process.

Guernsey therefore is a truly robust and trusted jurisdiction for personal data storage, with significant protection and a strong level of data privacy for individuals and compliance standards for business.

‘The European Court’s decision is a particular concern for businesses that collect large amounts of personal data in relation to European citizens, such as employee and customer data, and store that data digitally in the US,’ said Stephen Ozanne, senior associate at AO Hall and member of FDOG. ‘Guernsey offers a solution as an ideal location to store personal data, with its state-of-the-art off-island internet connectivity, existing high capacity data hosting services and a data protection regime that meets international standards.

Earlier this year C&E commissioned PwC to produce a strategic report on FinTech, and the opportunities for the Bailiwick. That contained a number of recommendations including data protection. C&E has formed three working groups working with government, industries, regulators and promoters to take forward those recommendations and to enhance the digital offerings on island: the FinTech and Digital Oversight Group (FDOG), the Digital Business Development Group (DBDG) and the Data Protection Group (DP Group).

8

Nick Vermeulen, partner at PwC and member of FDOG (pictured) supported that.

‘Guernsey has progressive legislation in both data protection and intellectual property rights,’ he said.

‘The ability to aggregate data from a multitude of jurisdictions on the island will mean that we are able to assist companies as they consider what the end of the Safe Harbour regime means for them.’

International businesses are digitally transferring ever greater amounts of personal data collected in Europe to non-EU countries for a variety of reasons, including cross-border cooperation and the use of transnational services – and Guernsey is already benefiting from that.

‘The FDOG provides a joint business and government forum to further identify, develop and promote Guernsey as a leading jurisdiction for FinTech and digital businesses,’ said Colin Vaudin, the States of Guernsey’s chief information officer.

‘We have seen significant growth in these sectors, which reinforces Guernsey’s position as a well-regulated jurisdiction with robust data protection legislation that meet, and in some cases exceed, the EU Data Adequacy requirement.

In light of the recent EU ruling Guernsey is well situated to support businesses that are looking at the implications of the ruling on their businesses.’

The EC Data Protection Directive provides that the transfer of personal data to a third country (i.e. countries or territories outside of the EEA) may, in principle, take place only if that third country ensures an adequate level of protection of the data meeting EU standards – Guernsey has had this status for many years ensuring that the fundamental rights of data subjects and the security of data being processed are protected.

The Bailiwick received its Declaration of Adequacy from The European Commission in 2003.

DIGITAL UPDATE Our digital app-etite is seemingly insatiable

The rise of the app has been irresistible.

For most of us, their use has become an integral part of our daily routine and Apple’s catchphrase, ‘there’s an app for that’, certainly appears to be true. From allowing us to engage with social media to using your phone to blow out candles (seriously), apps touch all areas of our lives and the business arena is no exception. There is a plethora to choose from; here we look at three highly rated and popular apps that aim to simplify your working life.

Slack (iOS, Android, Windows Phone, web) is a powerful team communication platform.

Create your team in Slack and get its members to log in and have group or private discussions, all in real time. Conversations can be segmented in ‘channels’ to which you can assign your users to as many or few as necessary. File sharing is supported and all communications are instantly searchable and available, on most devices. Slack integrates with dozens of services including Dropbox, Asana, Google+ Hangouts, Twitter and Zendesk, with more added regularly.

Slack has seen a rapid uptake in businesses in the last few months and boasts some illustrious clients including NASA and Sony.

Companies that use it are relying on email less and less as Slack is becoming a one-stop communication hub, taking the place of email, text messaging, Skype etc. Slack is free to use but paid versions with added bells and whistles are available.

Trello (iOS, Android, web) aims to simplify project management and bills itself as ‘the free, flexible, and visual way to organise anything with anyone’. Traditionally, project management software has been clunky and difficult to use; Trello changes that with a visually appealing, simple to use interface to manage any sort of activity. You create a project (called boards within the app), add lists to it and then add list items (called cards) to those lists. So far so good. The app really starts to shine when you use its collaboration functionality. To do this, you simply invite people to join your board. Once they have, they are able to edit items and lists, and you can drag members to specific items within your project making it easier to keep track of who is working on what. Clicking on any individual card allows you to add comments, add a checklist for tracking progress on that task, attach files and more. Trello is free to use on your phone, tablet and desktop, though paid tiers, with more functionality, are available.

Although we live in a digital age, the business card is still surprisingly popular. If you meet a lot of people in the course of your work, chances are you’ll amass a fair number and managing them can be time-consuming.

Enter CamCard (iOS, Android, Windows Phone, Blackberry, web), a business card scanner and reader. At its simplest, when given a business card you fire up the app which uses your phone’s camera to take a picture of it. CamCard recognises the text on the card, categorises it and files it along with an image of the card, which is accessible from anywhere. CamCard does a whole host of other stuff too; it recognises 17 languages; synchronises with other address books; allows you to add notes and reminders to contacts, and exchange e-cards, to name a few. There is a free version of the app, but the full version currently costs 79p.

There’s no doubt that apps have revolutionised the way we go about our personal lives, and there’s no reason why this can’t apply to our business lives as well. The right set of tools can make us much more productive, streamlining our working day, often at a fraction of the cost of the offerings of the incumbents.

Slack has seen a rapid uptake in businesses in the last few months and boasts some illustrious clients including NASA and Sony. Companies that use it are relying on email less and less as Slack is becoming a one-stop communication hub, taking the place of email, text messaging, Skype etc. Slack is free to use but paid versions with added bells and whistles are available Digital update continued >

9

DIGITAL UPDATE

Continued

Mike Culverwell from the Digital Greenhouse gives us an update on plans for Guernsey’s innovation hub.

in wealth management, global currency and payment solutions, compliance, insurance and anti-corruption due diligence.

fraud, to streamline and digitise expenses claims and for Know Your Customer using optical character recognition.

Guernsey provides a fantastic opportunity to allow a culture for innovation to thrive.

It is full of people with imagination and aspiration, with positive and inventive attitudes and the ability to make these a reality.

Opportunities will continue to grow as the island provides unique conditions to test and launch new products and services.

The island benefits from both its autonomy and strong international relationships.

It has a pro-business legal and regulatory environment that supports innovation, a solid digital infrastructure, a modern and dynamic intellectual property regime and data sovereignty that will allow the island to offer a secure and reliable answer to the big data security challenges many organisations face.

The Digital Greenhouse also ran a social innovation competition over the summer.

The winning team involved collaboration with the local Guille-Alles library to conceptualise a digital solution to encourage greater engagement and exploration of the rich knowledge it provides. Other digital concepts included an app to enable real time discovery of Guernsey beach conditions; a tracking tool to give parents the peace of mind to allow their children the freedom to roam at large events or entertainment parks; and a proposal to deliver a potentially costeffective car parking solution.

The Digital Greenhouse is an initiative that launched in Guernsey during the summer to act as a main focal point for digital innovation on the island. Its aims are to accelerate start-up and growth activity in the digital and creative sector; improve the skills, knowledge and experience that people and businesses have with technology and digital services; and to promote the island as a stand out jurisdiction for entrepreneurship.

As with any greenhouse, it is a place to seed and nurture an idea and to accelerate its growth. Put this together with an interconnected and motivated community then the roots for success are strong.

The Digital Greenhouse has newly refurbished premises located in Market Square, St Peter Port. With close to 4,000 square feet split over two floors it offers a compelling space for people to mix and work. One floor provides an open plan office environment for new and growing digital businesses to cohabit; whilst the second floor provides space for hot-desking and break out areas to relax and collaborate, to host events and for people to showcase their work and skills.

With initial funding and strong political support from the States of Guernsey, the Digital Greenhouse will help bring together the phenomenal networking and support opportunities the island has to offer.

This includes advice on starting a business from Startup Guernsey, industry experts and professional services firms and the opportunity to rub shoulders with many others from the business, creative, technology, investor and entrepreneurial communities.

Success in digital innovation is already being demonstrated in eGaming, data security and financial-technology (FinTech) such as

10

The Digital Greenhouse has newly refurbished premises located in Market Square, St Peter Port. With close to 4,000 square feet split over two floors it offers a compelling space for people to mix and work The Digital Greenhouse is also a proactive advocate of open innovation, helping to facilitate collaboration on social and business challenges between individuals, companies and government.

The island recently held a ‘FinTech hackathon’ involving designers, developers and the finance community working in teams over a 36-hour period to generate and develop new FinTech ideas. These included digital solutions to enable smarter charity donations of time and money, to encourage children to save, using gamification, to help prevent

During this year, the Digital Greenhouse has witnessed school children working in teams at the annual Codefest competition to design and debug games, supporting their parents to develop a FinTech solution, and a seven-year-old girl pitch her idea for a digital solution in front of 60 business professionals.

Through the hard work of teachers, the boundless enthusiasm of students, the support of private businesses and the Confederation of Guernsey Industry, coding clubs are taking a strong foothold in our local schools. Understanding coding opens up a massive world of opportunity. It means people can fix, experiment, make and create new and exciting things. Just understanding the basics of how a website is built or how digital technology works can help a businessmen understand what they need or an entrepreneur to imagine and develop a new product or service.

The Digital Greenhouse is here for the people of the island to develop their skills and knowledge, to connect with and inspire each other and to provide the conditions for digital innovation to thrive. Let’s work together to showcase our entrepreneurial success and highlight why the island is one of the best places to live and work in the world. We look forward to welcoming you to our launch events.

AWARD S GAL A E V E NING

Former England Soccer international Gareth Southgate will speak at next February’s Guernsey Awards Gala Evening During a playing career of over 700 appearances, Gareth Southgate earned 57 caps for England and was part of the squad for four major championships – World Cup 1998 and 2002 and the European Championships in 1996 and 2000. Gareth is now the head coach of England Under-21s, a position to which he was appointed in 2013. He will bring his 23 years’ experience as a team player and his leadership and management skills to his guest speaker appearance at the Guernsey Awards for Achievement Gala Evening.

During his professional playing career, Gareth was captain at each of the three clubs he played for. His major honours were leading Crystal Palace to the Division 1 (now Championship) title in 1993/1994 and winning the League Cup with Aston Villa in 1996 and with Middlesbrough in 2004. He was also FA Cup runner-up with Aston Villa in 2000 and losing finalist with Middlesbrough in the 2006 UEFA cup, Gareth’s final game as

a professional. Following his playing career, Gareth was given the opportunity to manage Middlesbrough – or Boro as it is colloquially known – and spent three years in charge at the Riverside Stadium whilst studying towards his coaching badges.

Gareth’s commitment to coaching and developing the next generation of winning England football professionals is reflected in his own philosophy, ‘I’m a proud Englishman and playing for my country was the pinnacle of my playing career.

Since retiring as a player, I have gained a lot of knowledge and experience of the game both at home and abroad and I’m eager to play my part in preparing players to compete at the highest level.’

Gareth is being brought to Guernsey by Providence. ‘Gareth’s 23-year career as both a player and a coach is testimony to his personal commitment to the world of international and club football and his dedication to working with the most

Be part of it to experience it awards.gg

promising young players of tomorrow’, said Steve Dewsnip, director of Providence.

‘We are delighted that such a motivational and experienced sportsman has accepted our invitation to be the guest speaker of next year’s Guernsey Awards Gala Evening, celebrating 30 years of achievement.’

Tables at the Guernsey Awards Gala

Evening on Thursday 11 February 2016 at Beau Sejour can be reserved by calling (01481) 728686 or emailing natalie@eventguernsey.com Full information on the Guernsey Awards for Achievement can be found at www.awards.gg

VIEWPOINT WITH RICHARD DIGARD

Yes, you can blame the Church for the dog’s breakfast law Deregulating Sunday trading is actually all about returning to the status quo before the Church started meddling in secular and commercial affairs in the 1900s. Richard Digard takes a closer look Being of a slightly cynical disposition, news that the States finally decided in favour of deregulating Sunday trading didn’t trigger an immediate street party chez Digard.

Mainly, it has to be said, because at 25-19 the vote is sufficiently close for the vociferous and misguided opponents to view

12

it as a fresh opportunity to re-impose their views on islanders and because the repeal legislation has to go back to the Assembly for ratification. Or not.

Add to that the rather hollow protests about the use of a guillotine motion to shorten debate and the looming general election and the resolve of the House is set

to be tested quite severely before the end of the year.

The odd thing is that removing the current restrictions isn’t actually that big a deal and would simply be going back to the status quo and removing decades of Church of England interference in secular matters.

Let me explain.

Back in the good old days, businesses were free to open as they – and their customers – wished.

That didn’t suit the Dean of Guernsey so, back in 1911, he strong-armed sufficient parish constables and others to get restrictions in place, largely for the alleged spiritual benefit of the island.

The reasoning at the time included that, ‘from time immemorial shopkeepers and the sellers of goods have acted in harmony with public opinion by abstaining from business on a Sunday; that there are however some, and their number is increasing, who neglect to observe this custom; that in the interests of the community and the morality and well being of the rising generation of the island some steps should be taken to restrict the sale of goods on Sundays’.

And if you follow the history of what is now generally regarded as the dog’s breakfast Sunday shopping legislation, it’s clear that a byzantine system has grown around what is essentially an artificial – and religious – restriction on the right of a business to serve its customers.

At first, parishes were able to bring some common sense to bear but then that too was removed by the busybodies who, unfortunately, forgot to legislate for the garden centres, which were able to sell all manner of goods which their more conventional retail colleagues were banned from doing.

Come forward a bit and you can see the nonsense that all this was causing.

In July 2003, November 2003 and November 2004 three further debates were held, dealing with minor amendments to a 2002 Ordinance. These related to a number of issues including the sale of tobacco and alcohol; the constitution of a revised appeal tribunal; and establishing a concessionary period during which plant and garden centres would be able to sell a wider range of Christmas decorations.

To help clarify things, perhaps I should explain: the law applies to shops or premises carrying on a retail trade or business where goods are sold to ordinary members of the public.

That means businesses that only sell goods wholesale or only provide services are not prohibited from opening on a Sunday and the restrictions not only apply to physical shops, but extends to ‘any place where a retail trade or business is carried on, as if that place were a shop’.

Which means that, say, a stall within a wider area is considered a shop, as are kiosks or mobile vans, which therefore require specific permission to open on a Sunday. Still with me?

Because of the stupidity that this causes, many things have had to be exempted from the dog’s breakfast law, including the use of ‘man in the wall’ cash machines, barbers, hedge veg sales and the delightfully titled provision of smokers’ requisites.

But this wasn’t enough. Traders were still finding ways around the law so the States – remember, inspired in 1911 by the Dean on grounds of morality – went still further to meet the wishes of the established church.

The law now prohibits shops from opening without a licence for ‘the serving of customers’.

As Commerce and Employment says, this is not limited to just the exchange of goods for money, which means customers can be ‘served’ without any sales taking place. So for instance, a sales assistant discussing products with a customer or arranging or taking a new car for a test drive would constitute ‘the serving of customers’.

Just how nightmarish this has become is illustrated by the number – 13 – of categories there now are for a Sunday trading licence: suppliers of victuals etc. to ships and aircraft, small convenience grocery stores, fuel outlets, newsagents, authorised pharmacist, beach shops, small shops within a designated tourist or recreational area, shops within a place of particular interest, a shop within airport or harbour terminal buildings, mobile shops, souvenir shops (cruise ships), plant and garden centres, and finally, the catchall of miscellaneous small shops.

If nothing else, it highlights how wrong it was in 1911 for the church to seek to interfere in commercial matters and the waste of time and public funds that has resulted in trying to minimise the damage caused by that original decision.

Chamber’s view is that deregulation is welcome in so far as it gives freedom of choice to both retailers and consumers but will be discussing it in more detail.

In the meantime, the more pressing issue is whether the States, having rectified an historic wrong, will hold its nerve.

If nothing else, it highlights how wrong it was in 1911 for the church to seek to interfere in commercial matters and the waste of time and public funds that has resulted in trying to minimise the damage caused by that original decision.

13

Smart People Wanted.

C5 prides itself on the learning and development opportunities that we offer our staff and the in-house training we provide.

As a locally owned organisation with our main market focus on the Channel Islands, we feel it is important to offer opportunities to local talent.

To infuse our staff with a sense of purpose and meaning, there are five main principles and standards that drive us every day: 1. Having an original approach to problem-solving through innovative thinking 2. Collaborating with colleagues by sharing our ideas and knowledge and examining their wider impact 3. Adopting an entrepreneurial outlook, so good ideas can be transformed into commercial innovations 4. Instilling a positive energy and optimism in everything we do 5. Focusing on the impact we have on the lives of those around us, so we can change things for the better These values motivate us to produce work that truly makes a difference to the lives of our staff, our clients and our communities. By joining C5, you can become part of the difference that we make to the lives of everybody we work with across the Channel Islands.

To learn more about careers at C5 in Guernsey visit www.c5alliance.com/careers or email us at digitaljobsgsy@c5alliance.com

ACCOU N TFIN A F OCU S ON INGANC E

How much is your business worth?

AG Accounting’s Andy Gill considers the various factors involved when evaluating a company There are many reasons why someone is looking for a company valuation. It might be based on an intention to sell, for tax purposes, because of personal circumstances such as divorce or death or purely out of interest.

Whatever the reason behind the valuation, it’s down to the valuer to calculate a fair value of the business, in whole or in part, and this value would generally exclude synergies as these are particular to the buyer.

One definition of fair value is: ‘The amount at which the asset would change hands between a willing buyer and a willing seller, when the former is not under any compulsion to buy, and the latter is not under any compulsion to sell, both parties having reasonable knowledge of relevant facts...’

Three of the common approaches to business evaluation are • The asset approach • The market approach • The income approach Most valuations involve a degree of subjectivity and therefore the best way of undertaking the process will normally include all three of these to some degree or other. In other words, valuing a business using one method (say the income method) and then ‘sense-checking’ this against the fair value of the assets and if possible comparing to market prices of businesses of a similar type and from within the same industry sector. And adding a modicum of common sense into the mix always helps too.

Asset approach – net asset valuation is the total fair value of the business's assets minus its liabilities. This approach basically asks what it would cost to recreate the business.

This valuation method is particularly suitable where, for example, a business’s value is closely related to its assets (e.g. a property company) or where the business is not a going concern.

Market approach – this method determines a value indication by comparing the business to similar operations, business ownership interest, securities, or intangible assets that have been sold within a reasonable timeframe or where there is a readily available market price. This usually means comparing a business to companies traded on stock exchanges.

(Intangible assets can include the business's reputation and longevity, relationships with suppliers, goodwill, trademarks and intellectual property – i.e. your reputation among customers and potential customers, quality of products and services.)

Income approach – The income approach basically means calculating a single net present value of future income streams.

These streams can be based on turnover, EBITDA (earnings before interest, taxes, depreciation and amortisation), net profit before tax, profit after tax or cash flows, and then discounting by a discount factor.

This method is suitable for a business that is a going concern, where the goodwill element of the business is not necessarily directly related to the net assets at a point in time, but what those assets can generate in the future.

Looking for a better view of your business now and into the future?

We stand out.

So what is a discount factor? The simplest definition would be the return required by an investor dependent on the perceived risk of the investment – their cost of capital for example. This will vary from the risk free rate (interest rate of government bonds) to the return required for investment in a small start up business.

Determining a discount factor is far from straightforward. A build up model might take the risk free rate, add an equity factor, a size factor, and an alpha factor (where the alpha factor is the risk associated with that particular business). But for small businesses, perhaps just googling the rate required by angel investors might afford a better approximation to a discount rate.

The rate chosen will also depend on the nature of the valuation – based on shareholder equity or based on total capital (so including the interest bearing debt (gearing) of the company.

And having come up with a rate and a valuation, you would then compare to other valuation approaches and to the payback time of the goodwill to make sure the valuation makes sense.

There are a plethora of other factors which must form part of the calculations in certain circumstances - international business valuations; discounting for lack of control or marketability - and are subjects in themselves. Andy Gill has completed the Introduction to Business Valuations and International Cost of Capital courses of the International Institute of Business Valuers.

To find out more go to: www.guernseyaccounting.com email Andy Gill at: andygill@guernseyaccounting.com or call us on: 01481 710004

AG Accounting Services Limited ACCOUNTING

|

OUTSOURCING

|

TA X

|

BUSINESS PLANNING

First Floor Norman House South Esplanade St Peter Port Guernsey GY1 1AN

CHAMBER NEWS

The Man whose nickname was "GOD" An audience with Gus O'Donnell

16

CH AM B E R N E W S

He served as John Major’s press secretary at Number 10, followed by Cabinet Secretary and head of the Civil Service for no less than three Prime Ministers – Tony Blair, Gordon Brown and briefly David Cameron - before his retirement in 2011. By then, his initials served as his nickname: GOD. Gus O’Donnell, Lord O’Donnell GCB FCA, the current chairman of Frontier Economics and the man with the nickname of GOD, will be the guest speaker at the Guernsey Chamber of Commerce Annual Dinner to be held on Wednesday 25 November 2015 at the St. Pierre Park Hotel.

After joining the Treasury in 1979, Gus held various positions at the British Embassy in Washington, International Monetary Fund and the World Bank. From 2002-2005 he was Permanent Secretary at the Treasury and in 2005 became Cabinet Secretary upon the retirement of Lord Turnbull – a position he held until 2011.

Gus has survived an IRA bomb, Black Wednesday, two Gulf Wars and coalition negotiations during his career at what some describe as ‘No. 10’s Ultimate Insider’. Rather than retreating into quiet backwaters, upon his retirement from No. 10, he now juggles debates in the House of Lords with his role as non-executive chairman of Frontier Economics (Europe).

In his role at Frontier, Gus draws on his extensive experience to provide strategic advice on all aspects of Frontier’s work.

He also plays a key role in shaping Frontier’s development of cutting edge behavioural economics to support public and private decision making.

‘Guernsey Chamber of Commerce is delighted that an internationally known economics specialist will be the guest speaker at this year’s Chamber Annual Dinner,’ said Tony Rowbotham, president.

‘Gus’s long involvement in economics and his career at the UK Treasury and head of the Civil Service for six years will undoubtedly provide rigorous and interesting content in his keynote speech. We look forward to welcoming him to Guernsey.’

Today, the broader factors in four key areas are what Gus now concentrates on: mental

health and character building; community and volunteering, income and work; and governance including citizen empowerment.

Intent on practising what he preaches, Gus supports Join In, a charity that encourages volunteers into community sport. Football is his true love and he is a life-long Manchester United fan. He describes himself, with reference to a former captain of the club – as being in the Roy Keane enforcer mould, only with none of the talent.

While healthy work-life balance would hardly describe his years at Number 10, it did teach him a thing or two about mental resilience. ‘My response when people said ‘This is a crisis’ was ‘How many people died?’

Generally it turns out the crisis is a bad headline … When there is a real crisis, it’s important that people keep their heads and think logically.’

Five months before his retirement from Number 10, Gus stayed at Farmleigh, the Republic of Ireland’s state guest house where the Queen stayed on her first visit to the country in 2011. ‘The trip was incredibly emotional,’ he said. ‘The very idea of the royal visit had long been thought impossible.

The UK and the Republic’s wounds had seemed too deep after decades of violence.’

Gus had personal experience.

‘I was there when the IRA mortar bombs landed in the garden at Number 10 in 1991.

And then in 1993, at the Downing Street declaration where, as press secretary, I was standing outside Number 10 when all the parties signed up to the ceasefire.

‘The Queen’s visit was symbolic, a sign of communities, who had been killing each other, coming together. She was to visit places that, from a security point of view, were regarded as highly risky and too dangerous. But the visit passed without problems. To be there at the start, and then at the Queen’s visit, was the ultimate conclusion.’

Looking back over his career and forwards into the future, Gus names the psychologist Daniel Kahneman as the individual who has most recently inspired him. ‘He made me think about the foundations of economics, and that what I’d been assuming

about the way people make decisions was mostly wrong.’ And Gus’s biggest regret?

‘Not being good enough to play professional football. And not paying more attention to behavioural economics much earlier.’

The Guernsey Chamber of Commerce Annual Dinner is sponsored by Price Bailey Chartered Accountants, Montagu Evans (Channel Islands) and Joy’s Production Services.

The evening is black tie and the raffle will support local charity GO (Giving Opportunities) whose aim is to build confidence and teach the importance of teamwork. Other specific courses, such as manual handling and anger management, are also offered. The young people are encouraged to take an active role in the GO shop on The Bridge where all money raised from the business is used to train some of Guernsey’s young people with social problems with the aim of helping them to find employment.

The raffle includes prizes kindly donated by Guernsey Chamber of Commerce members including Bella Luce Hotel, Create Ltd and the Guernsey Aero Club – to name but a few.

BOOK YOUR TICKET NOW

AN AUDIENCE WITH

GUS O’DONNELL, LORD O’DONNELL GCB CHAIRMAN OF FRONTIER ECONOMICS (EUROPE) A N D F O R M E R U K C A B I N E T S E C R E TA R Y

GUERNSEY CHAMBER OF COMMERCE ANNUAL DINNER 2015

CHAMBER TICKET v2.indd 1

15/10/2015 09:22

Tables or tickets can be booked by calling The Guernsey Event Company Ltd on (01481) 728686 or emailing sophie@eventguernsey.com Tickets are priced at £70 and a table of 10 costs £700.

17

C H A M B ER NE WS

Chamber Business Seminar – Delivering beyond expectation This year the seminar is changing format and will include a series of workshops that will be both thought provoking and interactive. The aim is for attendees to have the opportunity not only to network with fellow business professionals but also to consider some key business issues in a relaxed environment, away from the day-to-day pressures of the office.

The key note speaker at the event is Simon Milsted

Since moving to the Guernsey 6 years ago Simon Milsted has become an active member of the business community taking both Non Executive and Consultancy roles.

His area of expertise lies principally in the setting of business strategy and delivering change in a wide spectrum of organisations.

He was a panelist at last year’s IoD annual conference and has lectured locally on related topics. He will be drawing on his personal experiences in growing and shaping a business in which he invested in 1995. He hopes to illustrate how perpetual innovation and a visionary strategy enabled this modest West Country business to become the European benchmark in its specialist field, commanding a blue chip client base the envy of its industry.

Simon’s presentation will also explain how a cool head enabled the business to not only survive the ravages of the global crash of 2008 (when over a 10-day period its business level fell by a third) but rise sufficiently strengthened by the experience such that the business had become a sought after prize for one of the UK’s major PLCs. Director of Chamber Barry Cash said:

‘The event will be much more interactive than some of the previous Chamber seminars. We have some excellent speakers lined up and it’s an ideal opportunity for people to discuss and exchange ideas on aspects of running a business without the normal workplace distractions. We are extremely grateful to Simon for agreeing to play a key role at the event and I am sure that his contribution will be of real value to everyone attending.’

Other sessions will be led by industry specialists and will cover a range of topics affecting all businesses irrespective of size or sector.

Sessions include: • First impressions & the customer experience • The value of PR • Exceptional service & intelligent feedback Time & Date: 10/11/2015: 8:30 am - 4:00 pm Venue: The Harry Bound Room, Les Cotils Price: £75 - £95 6 CIPD points available

Coming up… A few key business events for your diaries

Date

Event

Time

Venue

Booking / Information

Thursday 5 November

YBG Networking drinks

6pm

Christies

www.ybg.gg

Tuesday 10 November

Chamber event ‘Delivering Beyond Expectation’

8.30am to 4pm

Les Cotils

Monday 16 November

Chamber monthly lunch OGH

12 to 2pm

OGH

www.guernseychamber.com

Wednesday 25 November

Chamber Annual Dinner

7 to 11pm

St Pierre Park Hotel

www.guernseychamber.com

Monday 7 December

Introduction to Investors in People seminar

12 to 1.30pm

GTA University Centre

www.gta.gg

Chamber monthly lunch

12 to 2pm

OGH

www.guernseychamber.com

Monday 21 December

www.guernseychamber.com

If you would like your event included in our diary please email details to editor@collaboratecommunications.com

18

YOU N G B U S IN E S S G RO UP

Outgoing YBG President Wing Lai, an associate director at Watts & Co, followed the trajectory of many young professionals who grew up in Guernsey, moving away to study then returning when the call of the island grew strong.

'I went to school in Guernsey then university in Exeter, then gradually moved northwards. I studied real estate management at Oxford Brookes then qualified as a chartered surveyor in Manchester.

'I had always been interested in the environment so I did a geography degree.

That's always portrayed as the sort of subject you can do anything with. At the end of my degree I went to a careers fair and heard about surveying. I didn't want to be behind a desk all day so it seemed a good option.

There's some office based work but there's also site time, meeting clients, and the social aspect. Surveyors work hard and play hard.

'Manchester was a great place to train because there's lots of activity there but you can still walk from one end of the city to the other. I knew I didn't want to be in London, so it was a good alternative.

'What does it take to be a good surveyor?

You're advising clients so confidence helps, and knowledge of the industry. As chartered surveyors we also have the standards of our professional body to keep to, the Chartered Surveyors' Code of Conduct.'

About five years ago Wing decided it was time to move back to Guernsey. Though the pace of life is slightly slower than Manchester, still no day is ever the same, he says. 'At Watts & Co we specialise in all things relating to commercial property - valuations, sales, letting, management, rate reviews it's a one stop shop. So each day I'm doing something different, which I love.'

There are, Wing explains, broadly three categories of commercial property - offices, warehouses and retail premises. The Guernsey property industry was, as elsewhere, hit by the recession but the industry has picked up in many areas, though not all.

'In Guernsey prime retail space has always done very well because of the high spend per capita, for example by young professionals with a relatively high disposable income. So retailers are always keen to have a presence here. Office space always does well. But the warehouse sector has seen a decline since the loss of low value consignment relief. There were some big companies here but now warehouse stock is

EXCELLENCE | COMMITMENT | RESULTS Event organiser of the Guernsey Awards for Achievement since 2009 Tel: +44 (0)1481 728686 Email: info@eventguernsey.com

eventguernsey.com

struggling, and it’s the smaller units that tend to do better.'

One of the appealing things about working in Guernsey is the close-knit feeling, Wing says.

'At Watts & Co we're a team of five, which means that everyone has an idea of what's going on. You're not in your own separate world, you're working as a team.'

Teamwork is one of the appealing things about YBG too.

'When I moved back to Guernsey, I looked at options for societies I could join and YBG stood out. I liked the format - it's for young professionals, it has an informal atmosphere, dinners and other interesting events. It seemed a good way to meet new people.'

In due course Wing was asked to be on the YBG Council and served various roles including Membership Secretary and Vice President before he became President. The skills and friends he has acquired during his time on Council will be with him for good, he says.

'The people I've met through YBG are more than just acquaintances, and it's more than just professional networking - you make lasting friendships. Experience on council certainly adds to your key skills too. And there's a teamwork element; each member of council, whether they have a formal role or not, works towards YBG's goals. I'm always impressed at how much time people give, pro bono. Everyone makes it work, and that is true of all the members of YBG too.

'The core of YBG is networking, allowing people to create new connections, and there is no age limit. We like to say that it's for the young at heart - we don't close the door on anyone.'

More details about YBG can be found at www.ybg.gg or by contacting Wing Lai at Wing.Lai@wattsandco.co.

% 65 LD

SO

SAV E

MONEY at Guernsey’s number one address

FREE DOCUMENT DUTY SAVE £10,000’s

COMPETITIVE MORTGAGE DEALS HELP TO GET THE BEST RATES

FREE LEGAL FEES SAVE £1,000’s

10-YEAR DEFECTS INSURANCE GUARANTEE GET PEACE OF MIND

FREE LOCAL REMOVAL SAVE UP TO £1,000

1, 2 & 3 BEDROOM LOCAL MARKET APARTMENTS FROM £345,000

www.one.gg ONE ST JULIAN’S AVENUE is a prestigious development in St Peter Port comprising of airy and modern one, two and three bedroom local market apartments in a unique loft-style setting with exceptional views across Candie Gardens and towards Herm and Sark.

We’re moving the Guernsey property market with this exceptional, limited offer which is ideal for professionals, down-sizers and buy-to-let investors.

Don’t miss out. Contact one of the sales agents today to arrange a viewing.

WWW.SWOFFERS.CO.UK/ONE

WWW.LIVINGROOM.GG

WWW.COOPERBROUARD.COM

WWW.SARNIAESTATEAGENTS.COM

T: 01481 711766

T: 01481 233008

T: 01481 236039

T: 01481 727989

A LI C I A ANDRE WS

Alicia Andrews

Proud of Condor’s Guernsey roots

21

A LI C I A A NDR E WS

There is no doubt that Condor Ferries has experienced some issues over the past few months generating much online and media comment.

Contact spoke to the company’s commercial director Alicia Andrews to find out more about what goes on behind the scenes when things go wrong and about Condor’s plans for the year ahead and beyond.

Alicia was quick to acknowledge the problems people faced when Condor Liberation’s exhaust issues caused delays earlier in the autumn.

‘We appreciate that everyone’s travel arrangements are extremely important to them irrespective of the reason for the journey. We would again offer our heartfelt apologies to everyone who was affected.

The exhaust problem was unanticipated and caused a scenario that we of course would not have wanted.

‘We resolved the problems as quickly as we possibly could but of course that didn’t avoid people’s travel being delayed and I would in no way underestimate the frustrations that some people felt and the inconvenience that was caused.’

With the capacity of Condor Liberation being 880 passengers and 200 cars, a sailing cancellation creates a major logistical and customer service challenge for the company with many times more bookings to handle than any equivalent air journey cancellation.

‘One disrupted service can have considerable knock-on effect,’ said Alicia.

‘That September weekend we estimated that about 10,000 passengers were re-booked; staff booked hundreds of hotel

22

rooms; engineers put in hundreds of extra hours to fix the problem; we provided countless amounts of refreshments; and we worked extremely hard to keep people as informed and up-to-date with the situation as possible.

‘We were incredibly proud of our staff that weekend. They worked extremely long hours dealing with a difficult situation in quite testing conditions and did so cheerfully and willingly, just trying to help everyone affected. There was a considerable amount of positive and complimentary feedback regarding our staff’s customer service, despite the understandable frustration caused by the delays and that’s something of which the company is very proud.

The vast majority of our passengers that weekend were extremely patient and hugely appreciative of the efforts our staff were making to resolve the situation. ’ The fact that there is now one larger ship on the Channel Islands routes rather than the previous situation with two smaller ones is something that seems to have created some public debate. Alicia explained how Condor Liberation became the vessel of choice.

‘There was a considerable amount of consultation with Commerce & Employment, with representatives from the tourism industry and with the harbour authority

(and of course with the equivalent bodies in Jersey). There were a number of issues to take into consideration – from the waters in which any ship would be operating to its capacity, from the tidal limitations of some of the harbours on our routes to technical requirements. We were and remain confident that the Liberation was the most suitable ship for the route. It offers the latest generation of technology, it’s all on one level which improves accessibility considerably, and it’s incredibly quiet when you are on board.

‘Over the past six months we have carried around 200,000 passengers and operated 96% of the sailings that were within our safety limits and customer feedback (despite the teething problems) has on the whole been extremely positive.’

Liberation’s contingency backup is Commodore Clipper but as Alicia explained you cannot necessarily plan for every eventuality.

‘It was really unfortunate that the Clipper was in dry dock over that September weekend. Similar to aircraft requirements, our fleet has to undergo a series of checks at regular intervals and the Clipper’s biennial ‘MOT’ fell due at that time.

The re-certification process is a statutory requirement and an essential part of our

‘We resolved the problems as quickly as we possibly could but of course that didn’t avoid people’s travel being delayed and I would in no way underestimate the frustrations that some people felt and the inconvenience that was caused.’

safety procedures.’

Looking forward, Condor Ferries has a number of further investment plans to improve customer experience.

‘We plan to install ‘scrubbers’ on the Clipper and the Goodwill. This is basically technology to minimise sulphur emissions.

This investment will be around £10 million but will make the vessel significantly more environmentally friendly.

We are extremely disappointed that the scrubbers could not be fitted as planned during their routine dry dock periods. This does mean that the Clipper will be in dry dock from 4 November until 14 December.

We appointed world-leading professional firms to project manage the overall programmme of works and supply the specialist materials and key components.

We have worked hard with our suppliers to reschedule the installation for Clipper at a time when passenger numbers are traditionally low, and which will allow her to be back in service before families and friends start travelling for Christmas. We have chartered MV Arrow for an additional five weeks to ensure we maintain a seamless freight supply and scheduled extra Liberation sailings each week. I'd like to apologise to our customers for the inconvenience which this may cause.

‘We are also in the process of introducing a new reservation system which will deliver a number of improvements to the customer booking experience. The system is already in use by around 30 ferry operators around the world and is a robust and highly reliable platform. This means that our website will be re-developed to accommodate the new booking engine. We have carried out extensive desk research complemented by research with islanders, using the latest eye tracking technology. This follows an individual’s gaze and tracks where on the screen they look for information.

Incorporating these results into the website development plans will ensure that the customer will have as streamlined and easy an online experience as possible when booking tickets.’

Customer experience is something about which Alicia feels very strongly.

‘I regard myself as being very customer driven. Customer feedback is a major contributor to much of our planning and activity. When I joined the company around six years ago I introduced our customer benchmarking survey. Everyone who makes a booking with the company receives a questionnaire seeking comments on every aspect of the customer experience – booking, check-in service, crew and so on.

The research is carried out by an independent organisation and results

form an integral part of our strategic planning process. The research can often highlight how various market segments react differently to a particular situation; it validates the more anecdotal customer feedback we receive; and it informs future service development. We receive around 10,000 completed questionnaires each year which I believe to be one of the largest research studies in the islands.’

Communication is key to any service driven organisation and Alicia explains how social media has become an essential element in Condor’s communications strategy.

‘We have made some changes and improvements to our customer communications following feedback early in the season. One of the significant changes is how we utilise Twitter. This is the channel through which people strike up immediate conversation and one of the ways in which we can communicate schedule changes, weather issues quickly.

‘Our social media team operates from 8am to 10pm and we have tried to personalise the service we offer. So rather than send anonymous Condor tweets, the passenger knows that it’s Jess or Tara at Condor with whom he is interacting. And when team members go off shift they will tweet to that effect and say that they will be back online at say 10 the following day.

23

A LI C I A ANDR E WS ‘This has both improved the customer experience, and also made the conversation more friendly as there is a personal one-to-one connection. People react quite differently when there is an individual on the other end of a dialogue rather than a faceless organisation.

‘We use Facebook too, though the conversations there are more reflective than reactive, and we have also introduced Instagram and Pinterest into the mix to promote what I would describe as the longer–term ‘slow-burn’ campaigns.’

of specific promotions and campaigns. The majority of our spend is on digital marketing activity but we still embrace the more ‘traditional’ channels to some extent. Radio is an extremely effective marketing channel for us; and video is a great way of engaging with customers and ‘winning hearts and minds’.

Everything is measured and results inform future campaign planning to ensure we get the best return on our marketing investment.

The global spend on destination marketing is colossal and so it’s a real challenge for the islands to get a share of the marketing voice.’

Communication Alicia admits will be an eternal challenge.

‘We try incredibly hard to ensure people receive the information they need. But communication only works when it’s received in a timely way. So for example, we can text passengers with an update on a ship’s departure time but if their phone is out of battery or in an area with no network then we can’t guarantee the message has reached them. What I can guarantee is that we are constantly reviewing and improving our communications to minimise the number of times that these situations occur.’

As far as Condor Ferries’ general performance is concerned, Alicia describes 2015 as a ‘year of transition’. The company has moved its operational base to Poole with improved passenger facilities; it has a newly developed passenger café; and it has invested £50 million in Condor Liberation.

‘We have been working through the teething problems and we are now seeing an improvement in passenger numbers and performance of the new ship. From a marketing perspective we are working closely with the islands’ tourism authorities to promote the destinations in the UK and to a smaller extent in France. Local events form a crucial part of our marketing strategy and we were pleased to be able to support the Food and Heritage Festivals this year. This type of event can extend the tourist season which is good news for carriers, accommodation providers and the islands generally.

‘The outbound resident traffic is important too but is a completely different market and so promotional activity might focus on shopping trips, short breaks to France and so on.

‘We spend around £1 million each year promoting the islands ‘off island’ and have sophisticated models in place to ensure that we can track results and assess the success

24

We operate a 24/7 operation in Guernsey and it’s surprising how many people are unaware of this side of our operation. We are proud to deliver this lifeline service to the islands When we hear ‘Condor’ our thoughts automatically turn to a passenger ferry.

But there is another crucial role that the company plays for the islands. The Goodwill arrives in Guernsey at about 2.30am every night delivering the fresh food that is on our shelves by mid morning.

‘We operate a 24/7 operation in Guernsey and it’s surprising how many people are unaware of this side of our operation. We are proud to deliver this lifeline service to the islands,’ said Alicia.

There has been much debate about stand by vessels or whether there is room for competition on the islands’ sea routes.

Alicia’s views on these topics are clear.

‘It’s not possible to have a ship on permanent standby for the ‘just in case’ scenario.

And chartering a vessel is far from straightforward. Similar to airlines we need ‘type-rated’ crew, bridge teams with pilotage permits to operate into the various ports on our routes. In addition the very nature of the Channel Islands harbours create their own challenges. St Peter Port is one of the most beautiful harbours in the world but with that comes certain limitations with regard to the ships that can dock here.

‘We do have a number of back up plans ready to bring into play for a range of different situations. But a ‘one size fits all’ approach to contingency planning just wouldn’t work with the complexity of our operation and the number of ports on our schedule.

‘With regard to the question of competition, the Jersey authorities undertook extensive research prior to putting our operating licence in place, to establish the viability of having a second operator on the northern routes. The findings were conclusive – competition on the routes is just not commercially sustainable without substantial subsidies. Given that Jersey is the bigger Channel Island market, the answer would be exactly the same for Guernsey.’

Condor Ferries are a Guernsey registered company and Alicia and the team are very proud of the organisation’s local roots.

‘The company was established in March 1964 and operated its first sailing on 1st May that year. We are proud of our Guernsey heritage and to be making a positive contribution to the island’s economy. Guernsey people do feel a certain sense of ‘ownership’ of Condor Ferries and for our company to be so embedded within the local community is a real positive for us and something that we hope continues in the future.’

With a background in marketing Alicia spent 15 years working for Yell.com and was part of the team that established FT.com. She even takes to the water in her spare time albeit in a slightly different role - as ‘crew’ for her husband in a two-man dinghy they regularly sail in Poole harbour. Throughout her career she has always been driven to ensure that customers and their views and feedback are at the centre of what she does.

‘Condor Ferries are a relatively small company and we have a real team approach to everything we do. We don’t always get everything right but what I can assure the travelling public is that we actively seek feedback; we listen to what people tell us; and we make changes as a direct result.’

P EO P LE

Alistair Bisson and Vanessa Spiller, Guernsey Community Foundation Alistair and Vanessa have been appointed to the foundation’s board.

Alastair, co-owner of CBO Projects, has held senior project management roles in the UK and Europe. He is actively involved with a number of local charities including Guernsey Round Table and the Swimarathon.

Vanessa is chief executive of St John Ambulance with overall strategic and operational responsibility for its voluntary personnel.

Bryon Rees, Ogier

Laura Preston, Polygon Group

Bryon has been appointed partner in Ogier’s funds and corporate practice.

Laura has been appointed business development director for local investment company Polygon Group.

Having joined the firm in 2005 Bryon focuses on investment fund, corporate, regulatory and finance related work.

He is a Guernsey advocate, South African attorney and English solicitor.

Ogier partner Marcus Leese said:

Laura has enjoyed a 17-year career within the finance industry, having held a number of roles with leading banking organisations.

With diplomas in both financial services management and marketing, Laura has extensive experience in client relationship management and business development.

‘Bryon has played a central role in our investment fund practice in Guernsey, supporting its early growth and more recent development alongside partners William Simpson and Frances Watson. He has particular expertise in closed-ended PE funds and the related corporate, banking and finance needs of such structures. We are very pleased to welcome him into the partnership.’

Martin Belcher, chairman of Polygon Group commented:

Simon White, NatWest

Zoë Cousens, Guernsey Finance

NatWest has appointed Simon as its new area manager retail and premium banking.

Guernsey Finance has appointed Zoë Cousens as its first ever Middle East representative.

Alex Horsbrugh-Porter, David Rubin & Partners CI

Simon has 30 years’ banking experience and in his new role he will be responsible for leading the branch teams, including a team of premium relationship managers, who provide a range of retail banking services to Guernsey customers.

Zoë relocated to Dubai in September and will help to promote Guernsey’s financial services industry in the region, acting as the main point of contact for Middle Eastern firms and clients interested in the jurisdiction and supporting Guernsey businesses visiting the region.

Foundation chairman Wayne Bulpitt said: ‘The board is pleased to have attracted directors of the calibre of Alistair and Vanessa to bring their knowledge and experience in leading the foundation in the next stage of its development.’

Jeff Williams, senior director of retail and premium banking, said: ‘I’m delighted to welcome Simon to the team.

He brings with him many years’ experience at a senior banking level, strong leadership qualities and a commitment to putting customer service at the forefront of his management approach.’

‘I am delighted to welcome Laura to the team.

I am sure that her experience will be invaluable to this new position and I am looking forward to working with her towards the on-going success of our organisation.’

Alex, a licensed insolvency practitioner, and a qualified lawyer in the UK, Guernsey and the Cayman Islands has been appointed director.

Alex qualified as a solicitor 1998, practised for seven years in the Cayman Islands and moved to Guernsey in 2011 working on a range of insolvency matters.

Guernsey Finance chief executive Dominic Wheatley said:

Trudi Clark, managing director of David Rubin & Partners CI said:

‘The creation of this role forms part of our wider strategy internationally. Zoë has a breadth of knowledge gained over the last 30 years working in the industry. This commitment to the region can only be seen as a positive for business prospects and the further development of Guernsey relationships in the Middle East.’

‘We are very excited to welcome Alex on board in Guernsey. His experience will enable us to offer a unique range of skills to our clients as well as to expand the work we currently do, particularly in relation to cross border work.’

COMPLIANCE MONITORING OFFICER (permanent)

COMPANY SECRETARIAL OFFICER (permanent)

This role is to ensure the effective and accurate execution of the compliance monitoring programme for a prestigious investment business. Applicants should have at least 3 years’ relevant experience and a professional qualification.

The key responsibility of this position is to provide comprehensive company secretarial services for a portfolio of fund structures. Previous co sec experience is essential as well as a comprehensive knowledge of legal and regulatory requirements.

For further information on these positions please visit www.

PE OPL E

Leyla Abreu, C5 Alliance Leyla is C5’s new consultant in its project delivery team.

Leyla has more than 15 years’ experience within the financial services industry and has worked in numerous jurisdictions including Hong Kong, Kuala Lumpur, Singapore, Australia, Argentina and Sri Lanka.

In her new role Leyla will assist C5’s project delivery team in supporting business transformation and change.

Simon Tidd, head of C5’s project delivery team, said: ‘Layla’s qualifications and multi-jurisdictional experience equip her with a formidable skill set and understanding of cultural differences – crucial qualities for successful project and change management.’

Nick Paluch, Jason Hyland and Samantha Sexton, Livingroom

Prapa Pearce, Bedell Trust

Livingroom has announced three promotions.

Nick is now local market manager, Jason becomes open market manager and Samantha takes up the newly created role of local and open market lettings manager.

Prapa has joined Bedell Trust as a trust director.

With 20 years’ experience in international financial services Prapa specialises in handling the complex needs of a diverse portfolio of clients including high net worth individuals and international companies.

Livingroom managing director Richard Hardie said:

As well as Prapa’s appointment, Bedell has made a total of 20 promotions at all levels of its organisation.

‘These promotions are well deserved and demonstrate an excellent extended period of growth for Livingroom. The whole team has worked hard to make this happen and we’re grateful to all of them for their efforts. Quality customer service has always been at the heart of what we offer and Nick, Jason and Sam have repeatedly delivered a high class experience for vendors, landlords, buyers and tenants alike.’

Nick Cawley, CEO Bedell Trust, said: ‘I’m delighted that we have been able to recognise the contribution of so many during an exciting period in the growth of the company. Investment in our people remains a key component in our strategy and during the last three years, nearly 50 have gained promotion across all levels of the business.’

Anthony Williams, Appleby

Bob Mair, Brittain Hadley

Susie Crowder, Guernsey Therapy Group

Anthony Williams is Appleby’s latest Guernsey partner.

Bob Mair has joined Brittain Hadley as architectural technologist following the chartered surveyors’ recent merger with Bonham & Bonham.

Susie has been appointed GTG’s interim CEO.

With extensive experience in corporate litigation and dispute resolution, Anthony specialises in high value and complex commercial litigation, with particular focus on investment fund disputes, contentious insolvency, and asset tracing and recovery.

Appleby managing partner, Gavin Ferguson said: ‘Anthony’s appointment comes at a time when we are in growth mode having last year moved into larger offices at Regency Court to create space for new colleagues joining us as our practice has expanded. It recognises the significant talent and hard work shown by a senior lawyer and I would like to congratulate him on his well-deserved promotion.’

Guernsey-born Bob has spent the last 15 years in the property and construction sector both in the island and in the East Midlands. He is currently working on a number of residential and commercial, new-build and refurbishment projects and some initial designs for the local authority projects.

Managing director Graham Hollingsworth said: ‘Bob brings valuable experience, gained both as an architectural technologist and a project manager, and I know he will be an asset to the team.’

SENIOR ADMINISTRATOR, TRUST (permanent) A professional qualification (e.g. STEP/ICSA/ACCA) is required, together with relevant experience in a similar role, for applicants wishing to take responsibility for a portfolio of clients, undertaking administration, bookkeeping, bank account reconciliation and more.

A Fellow of the Chartered Management Institute and a Charted Manager, Susie has been a business owner and holds a number of non-executive directorships for established local and international brands. She will be responsible for the day-to-day operation of the group and for developing its future growth strategy.

Tomi Rekikoski, clinical director said: ‘Susie brings invaluable experience and business acumen to complement the skills set of our clinical team. I am sure that her drive and enthusiasm will play a fundamental role in delivering our development plans in the future.’

ACCOUNTANTS We have a variety of permanent and temporary assignments for qualified/recently qualified accountants for fund and trust accounting roles, management and financial control and audit positions.

situations.gg, email team@situations.gg or call us on 710639

T R A N SLATI ON

Lost in translation…

Hollie Duquemin of MultilingualHub highlights a few pitfalls in using automated translating tools.

Technology has advanced sufficiently that there are numerous apps and online platforms out there that promise to be able to supply all your translation needs and seem to obliterate the need for modern language study to ever again be incorporated in our schools’ curricula.

We have probably all used Google Translate and in fairness, if you merely want to get ‘the gist’ of some foreign text, or if it’s literally one word you need to understand - fine. And of course it’s quick and it’s free. But machine translation is no match for qualified translators of the human variety and here are a few reasons why.

Google Translate (and other similar products) works by searching through millions of translated segments to find instances of the sentence or phrase you need translated in order to produce the most commonly found translation match. Most common matches may be helpful, but language isn’t as straightforward as that.

For example the word ‘run’ in English has 179 meanings in dictionary.com; it can be both a noun and a verb; plus it can be found in a number of colloquial phrases such as ‘run for your money’. The translation (and therefore error) opportunities are endless.

Automated translation tools will often take a ‘word for word’ approach with no ability to discern any nuance of language. So a ‘red herring’ will literally be translated into French as ‘hareng rouge’ (which incidentally in French has no other meaning other than a crimson tinted oily fish and would be a rather odd inclusion in any business document

attempting to highlight something that could distract the reader from the core message). The French expression ‘se taper le cul par terre’ means to laugh raucously – Google Translate delivers quite a different result. I will leave you to investigate!

Machine translators can lead you up the garden path, deliver inaccurate and potentially embarrassing results which in turn can have a serious adverse effect on a company’s reputation and professional image Human translators are often highly trained, highly skilled professionals, who will have spent years studying a language to degree level and beyond or be native bilingual; they will have been trained in the complexities of translation.

Cultural differences too play a key part in translating. Human translators will have background knowledge of different cultures

and in many cases will have spent time in the respective country or region and will know what will make more sense or have greater appeal to the target readers of the translation. So a French article about nutrition involving examples of foods such as brie, reblochon, pain au chocolat, and petits suisses will most likely need 'adaptation’ with appropriate equivalent English foods as opposed to straight translation. But in order to be sure, the translator will also need to have technical knowledge of this subject domain in order to provide nutritional comparisons between cultures in this way.

This brings me onto the next issue – industry and sector knowledge. Translators often specialise in a particular area whether that’s medicine, law, business, marketing, engineering, literature, architecture, cookery, construction etc. Somebody who is skilled at translating recipes and menus may not necessarily be very good at translating pharmaceutical leaflets for medicine packages. For a non-linguist, it’s easy to assume that one translator is as good as the next. This isn’t true. A ‘one size fits all’ approach will not achieve the best results.

Translators are accountable and can explain their translation choices. Machine translators can lead you up the garden path, deliver inaccurate and potentially embarrassing results which in turn can have a serious adverse effect on a company’s reputation and professional image.

You wouldn’t employ an unqualified accountant to do your taxes so why leave translation to a machine?

NE W MEMBERS

7dayselfstore.com 7dayselfstore.com is the island’s newest self store business, offering affordable and high-quality units for commercial and personal use.

Apéritif Apéritif launched in Autumn 2013 and has since provided a successful cocktail and fine wine service for high-net-worth individuals in the island, international corporations with offshore locations, weddings and fundraisers.

Sweet PR Sweet PR is run by Nichole Sweetsur who has over 20 years’ experience in the PR industry, both in the UK and the Channel Islands.

Sweet PR works across the consumer and business-to-business sectors and offers

Guernsey Beds & Bedding Guernsey Beds & Bedding is a national award-winning independent retailer, located in the Lower Pollet conveniently near ample parking with an extensive showroom for customers to try products.

Extra-height units start from under £10 a week with no deposit, flexible terms, secure 24/7 keycode access and leading customer service. The facility is modern, clean with individually alarmed units, CCTV and plenty of off-street parking. There’s free Wi-Fi, power available, a full range of packing materials and a van for hire. The business is on the Pitronnerie Road industrial estate in St Peter Port,

behind Target Tyres and between Sidlocks and 7dayshop – just look out for the big blue padlock signs. Pop in, general manager Shaun Broughton is ready to help Chamber members needing storage space find their ideal space.

James Le Gallez launched Apéritif after demand for his skilled cocktail-making services grew beyond his expectations.

He identified a gap in the market for a professional, luxury mobile cocktail bar for public and private functions. James also works with clients to pair fine wines and cocktails with a menu or hors d’œuvres.

James, representing Apéritif, reached the European semi-finals of The Belvedere Challenge 2015, which took place in

Germany and was a finalist in The Spirits Business Gin Masters 2015 in London.

Apéritif was also shortlisted for the Guernsey Awards for Achievement Excellence in Marketing Award 2014 and the Guernsey Customer Service Awards 2014. Apéritif is a fully licensed bar, which also offers bottled cocktails and an extensive fine wine list. James also provides master classes for corporate team building days.

long-term or project-focused, flexible communications solutions for companies of all sizes.

PR product – Flatpack PR – that gives businesses the tools and the training to

Services include: copywriting, media relations, training and workshops to help improve or supplement in-house marketing capabilities.

Sweet PR also offers a unique do-it-yourself

It has been serving the Bailiwick for 43 years and has built its reputation on offering customers tailored and cost-effective advice.

Staff are trained comprehensively to give expert advice on all bed, bedding, linen and home furnishing requirements. Proprietor Peter de Laune also offers home visits to assess whether customers need a whole new bed or perhaps just a mattress.

7dayselfstore is also proud to support local charities.

implement their own public relations campaigns. Ideal for new or growing businesses, these packages provide great value for money.

Nichole is a member of the Chartered Institute of Public Relations.

Peter is passionate about the quality of customer service that he and his team offer and believes that a bed can impact the quality of sleep, and in turn quality of life.

The shop offers beds, mattresses and other soft furnishings from a number of leading brands.

29

W H AT ' S N E XT F OR 2 016

What next for the insurance industry in 2016?

Ian Stewart from Rossborough discusses what the changes and challenges will be for the insurance industry in 2016, and how they will affect how it services the business community.

It’s difficult to predict how the world will feel in 2016, let alone in five years time.

The digital revolution marches on and our increasingly interconnected global economy will result in even greater financial regulation. However locally there are some areas that we know will affect the insurance industry as a result of changing legislation and consumer attitudes.

As a highly regulated sector selling contract-based products, legislative and regulatory systems are central to the ability of insurers to meet the needs of consumer and economic trends. The introduction of discrimination legislation in Jersey invariably means that Guernsey will follow suit. There have been a number of high profile discrimination cases in the local press, highlighting the willingness of people to challenge so-called unfair dismissals.

As specialists in the structuring and arrangement of insurance solutions for offshore financial institutions, we have also observed the increased influence of regulators and their propensity to take action against individuals since the financial crash.

Both factors have contributed to us seeing an increase in the purchasing trends of professional indemnity and directors and officers insurance. Businesses are more aware of the threat of potential claims by a client, employee or regulator and have taken action to cover the personal liability of directors and managers from claims, which may arise from the decisions and actions taken within the scope of their duties. This trend will only increase with tighter financial regulation and the establishment of Guernsey’s own discrimination legislation.

Another key area of legislation that will affect the insurance industry locally is the Insurance Act 2015. It is a move to modernise how insurers approach business policies.

30

The act will compel insurers to be more proactive about making distinctions between material and trivial facts, as well as providing more protection against claims that are rejected by insurers on a technicality that isn’t relevant to the claim. The result is that clients will be given a stronger say in the outcomes of claims and provide much fairer results.

It’s a positive move for the industry and one, which will build better insurer-insured relationships.

Another legislative change in 2016 is the increase in insurance premium tax in the UK. George Osborne announced in his budget that IPT will increase from 6% to 9.5% from November 2015. The new rate will hit policies ranging from contents insurance to motor insurance, affecting one-fifth of all UK premiums. Businesses will be hit alongside consumers, as the hike will apply equally to corporate insurance premiums. Although this won’t directly affect insurance premiums in Guernsey, it does have implications for our clients in the trust industry who administer assets based in the UK. We are already sending out renewals with the new increased tax and it’s something of which our trust clients need to be aware.

It was announced earlier this year that a new Channel Islands Financial Ombudsman (CIFO) will ‘open for business’ on 16 November 2016.

The CIFO is a pan-Channel Island organisation set up to resolve complaints about financial services providers in the Bailiwicks of Jersey and Guernsey. CIFO will cover events from 2 July 2013 in Guernsey, and members of the public will be invited to submit complaints for investigation by the independent body. Inevitably this will lead to an even greater emphasis on companies taking out professional indemnity insurance to protect themselves against the potential pitfalls of the complaints procedure.

Another area of growth in 2016 will be cyber

insurance. In our experience, less than 1% of Guernsey businesses currently have cyber insurance. However every company is vulnerable to attack and the cost to rectify the damage is substantial in terms of time, data recovery cost and reputation.

Also it’s not just large corporations, which are at risk. A recent report by international software security group, Kaspersky Lab, found that 193 out of 621 data breaches analysed in the UK occurred at businesses with 100 or fewer employees. A number of recent attacks on SME businesses have been associated with the distribution and communication of emails claiming to be from a bank or a government agency, such as HM Revenue and Customs, urging the user to go online to check their account, or to claim an outstanding refund. However the real purpose of these communications is to capture and abuse financial data – resulting in huge losses for those concerned.

We haven’t yet had a high profile case in Guernsey but it would only take one in 2016 for businesses to take note.

There are a number of changes coming in 2016 that will have an impact on purchasing trends in the insurance industry. The way the industry operates is constantly adapting according to changing legislation and consumer demand. Recent dismissal cases and the impending influence of CIFO on financial services organisations means that more and more businesses will come to rely on their insurance providers to offer guidance and protection against new claims.

It’s also difficult to look beyond the next 12 months without considering the potential devastating impact of cyber crime on organisations, large and small. The best advice is to speak to your insurance provider sooner rather than later to discuss how you can protect your business from the changes and challenges ahead.

W H AT ' S N E XT F OR 2 016

The continued technology evolution Next Generation IT’s Jason Connolly takes a look in the technology crystal ball and gives us a peek at what innovations are around the corner A flurry of new technology has been announced for the coming year including the new Microsoft Surface Pro 4 tab, a new supersize Apple tablet (13” iPad Pro), the long awaited replacement to Windows 8 (Windows 10) and a more collaborative Microsoft Office 2016.

world, the drive to reduce costs and improve efficiency is leading to a trend towards outsourcing non-core functions, especially HR, accounting, compliance & IT. 2016 will see a strengthening trend towards outsourcing so staff are freed up to focus on their core business.

We are also promised self-driving cars that charge as they drive (Google and Apple); 5G (wireless gigabit); drone deliveries (could lead to more cross channel air traffic); wearable tech (continuous digital health monitoring); and the internet of things (fridges and TVs) with a forecast that 50 billion ‘things’ will be connected to the internet by 2020.

Cloud Computing – 2015 has seen a sharp increase in businesses moving to local cloud computing services. When their existing servers need replacing the vast majority of our small to mid-size clients are opting to move to NGIT’s Office Anywhere hosted service. This desktop as a service (DaaS) reduces costs (especially capital expenditure) allowing small businesses to pay only for services as they need them, whilst also improving reliability and performance. This also means these smaller businesses need not worry about IT, as systems monitoring, backups, updates and support are all taken care of as part of the service.

Remote Working - On a business level, technology will continue to blur the work/home boundary by enabling people to connect to their systems from any device anywhere in the world. Technology is allowing people to fill spare time with work, e.g. waiting for a plane or working from home, which is driving a shift in working patterns. This is allowing people to stay in touch with work, improve productivity and in many cases spend more time at home with the family.

Opening new offices - In recent years many local businesses have attempted to diversify their customer base and business offerings.

With a fixed pool of business in Guernsey, many businesses are looking further afield and expanding into new jurisdictions.

Of course there has been a slowdown of growth in China, but the Far East is still growing quicker than the world economy.

The trend to open offices in Singapore, Shanghai, Hong Kong, Mauritius etc. is only going to increase in 2016. Technology is a key enabler in this expansion allowing Channel Island businesses to keep control of their data and applications locally, but providing effective remote access from offices across the globe.

Outsourcing - In an increasingly competitive 32

But DaaS can be too inflexible for larger organisations. When an organisation is large enough to employ its own IT staff, it needs to retain control over its IT systems. Plus the complexity of larger businesses will lead to more customised and complex IT systems.

Recognising this need, service providers have evolved their services to provide Infrastructure-as-a-Service (IaaS) The next evolution of cloud computing, IaaS, enables local mid to large businesses to move their IT systems into a resilient data centre, avoiding the need to purchase equipment. Instead, they pay for virtual servers on a rental basis, as used. In the data centre, systems are protected against power outages, hardware failures and other environmental factors, ensuring that systems are always running and accessible.

2016 will see an increasing trend towards IaaS which spreads the cost of the supply of IT hardware, software and maintenance, ensures a consistently high level of service

and support, and provides access to advanced services usually only available to large enterprises.

Backups - Coupled with these changes will be a big move to ditch legacy backup systems. Most businesses are moving away from tape-based backups and in 2016 we expect to see a large move towards online backups. Where a business has onsite equipment we generally install fibre links between the client’s site and our disaster recovery (DR) facility, allowing backups and replication to our DR system at NGIT. As an illustration of this trend, our Office Anywhere DaaS and IaaS services include online backup from the datacentre to our disaster recovery facility as part of the service.

Focus on Security – Local regulation and client demands are driving local finance businesses to focus on security, procedures, auditing and monitoring more than ever before. Many audits now assess businesses against stringent ISO, ISAE and PCI DSS standards for security and measure local businesses IT systems and procedures against IT best practice. This will lead even more businesses to consider hosted services in 2016 where best practices in security and procedures are ‘baked into’ the service.

Beyond 2016 – What does the future hold?

Well certainly a sustained increase in competition from other jurisdictions onshore and offshore. Local businesses will continue to innovate, for instance differentiating their service by providing personalised and up-to-date reports for investors, and will use technology to offer new products and reach new marketplaces. Automation will become important in driving efficiencies and performance, for example it won’t be long before we see AI and predictive analytics being used to aid investment decisions. In the future, not only will our fridges be able to keep track of what we eat, automatically reordering food online from the supermarket as it is consumed, they may even be able to offer finance advice over breakfast.

W H AT ' S N E XT F OR 2 016

Technology futureproofing should be a priority for businesses in 2016 Cyrille Joffre from Sure looks at issues surrounding data security and what businesses can do to minimise the risks

Macro Challenge We are living in the most information-overloaded, stimulation-saturated environment that has ever existed. Data levels, depth and frequency have reached unimaginable pace and proportions. Digital technologies are doing for human brainpower what the steam engine did for human muscle power during the Industrial Revolution, allowing production of far more output using far fewer people.

A recent study by Boston Consulting Group examined how digital technologies in Germany will affect the evolution of 40 job roles across 23 industries. The results 610,000 jobs lost but 960,000 new jobs created. This is a net increase of 350,000 and a major shift in the required skills set which has to be planned and supported.

Clearly, the outlook is bright if you have special technological skills. 99% of data is already digitised and half has an IP address.

This means half of the world’s data can be combined to reveal patterns that were previously unknown, underpinning a new predictive social physics. Anyone with experience in IT data-mining and management is already in high demand.

People, communities, cities and governments can create, disrupt and capture value through data more than ever.

However, it is not a great time for all. Ordinary skills are being substituted by computers and robots at an extraordinary pace. For some, smartphones are miniature versions of the ‘telescreens’ in George Orwell’s 1984.

For others, hacks into the cloud have been exposing individuals’ personal information.

Some researchers have also suggested that our reliance and dependency on technology and the internet are leading to ‘digital amnesia’ and ‘digital obesity’.

34

Trusted Suspicion of technology and uncertainty as to what the future holds have to be considered when analysing what will come next in the telecommunications sector.

What is certain is that trust is a key characteristic. Last year a UK study ranked broadband and mobile providers second and third respectively in a list of companies that consumers trust with their data (banks were first). This responsibility is a reflection of the growing dependence on information and communications technology (ICT).

Dependence on ICT is a double-edged sword however. Over 900 million reports were recorded as being exposed to external threats in 2014 and this has made more companies seriously consider their online security and the transfer of risks to insurance providers. Ensuring the latest innovations in security are available to all customers is therefore vital.

Sure has rolled out a next generation filtering system to block access to illegal content across its broadband and mobile networks. It prevents customer equipment that has been compromised by viruses and malware from contacting known botnet controllers which will help prevent customers’ computers from being remotely controlled by hackers.

Sure has also significantly revamped its DDoS platform and services this year including a cloud off-ramp solution that deals with large DDoS attacks that could not be absorbed previously.

Sure’s Data Centre business has become the first to be accredited in the Channel Islands with the international standard for information security management. Sure has also maintained its status as a top-tier data security supplier for users of

the payment card industry in both Jersey and Guernsey.

All of the above not only gives our customers confidence but it plays an important role in putting the Channel Islands on the global map for the eCommerce and eGaming industries. Sure is working on further boosting this security practice to support consumers, SMEs and financial services whether they are implementing new database and billing ecosystems, launching enhanced mobile banking or planning to address cryptographic currency, bitcoin or peer-to-peer lending.

Futureproofing After investing £10 million in the improvement of the existing mobile network and launch of a brand new 4G network, Sure is now focusing on enabling further secure technologies and services from home ensuring that customers can get the most from their connectivity. For broadband, this means increasing the number of street cabinets that can support superfast broadband and further investments in the core network to ensure reliable and high-speed broadband capabilities.

Sure has a pragmatic approach to increasing broadband speed by deploying fibre technology combined with the latest generation of DSL copper-technology.

This high-tech equipment has the potential to attain 100Mbps for the vast majority of households and up to 1Gbps depending on the location of the distribution point. BT and other telecoms companies in Europe have chosen similar technology and are in the process of trialling it. It gives flexibility, requires no extra costs for indoor cabling and doesn’t require engineers to undertake work at individual properties which is better for our customers.

W H AT ' S N E XT F OR 201 6

Sure has rolled out a next generation filtering system to block access to illegal content across its broadband and mobile networks. It prevents customer equipment that has been compromised by viruses and malware from contacting known botnet controllers which will help prevent customers’ computers from being remotely controlled by hackers We’re working with a number of international partners to build on services such as content delivery optimisation and smart home offers.

Smart homes will provide further centralisation of home systems on a unique user interface for broadband, security, entertainment, energy management, motorisation and lighting. This could feasibly lead to the development of a platform where users can manage and monetise their personal data. It is even more pervasive when you factor in the internet of things where sensors are added in smartphones, clothing and rooms in your house,

The technological landscape is fast-moving and this won’t change in 2016.

monitoring our behaviour.

Investing in and improving the Bailiwick’s connectivity is a continuous aim for Sure.

Our security accreditations give us a solid foundation to expand our cloud-based services portfolio to include hosted voice and Unified Communications (UC) as well as increased security specifying cloud connections and details on how secure data is. We are also committed to investing in our internal systems to further automate processes and provide incremental self-serve capabilities.

While innovation is continuing at this pace it is important that Sure, as a telecoms provider, and individuals and businesses in Guernsey remain agile and proactive to meet the new threats and opportunities that inevitably accompany innovation. Sure is well-equipped to deal with the changes that our industry and our customers are going to face in 2016 and beyond and it is important that businesses and individuals keep pace with the change and futureproof themselves.

GREAT PEOPLE MAKE A GREAT BUSINESS A lunchtime seminar to find out how Investors in People can help your business achieve greater success

Investors in People accredited organisations are more profitable, sustainable and optimistic about the future.

Understanding performance drives success. Making the right investments in your people is the smart choice.

FIND OUT MORE:

Introduction to Investors in People Seminar (FREE) When: Monday 7 December, 12-1.30pm Venue: GTA University Centre St Peter Port House, Sausmarez Street, St Peter Port

YOUR GTA, YOUR PEOPLE. To find out how we can help you and your business please register at... or email admin@gta.gg or call 01481 721555 A University Centre of

www.gta.gg

in

W H AT ' S N E XT F OR 2 016

A new year in recruitment OSA Recruitment’s Nick Graham discusses how the recruitment industry has evolved in recent years, and what 2016 may have in store

Over the past couple of decades, the recruitment industry has undergone enormous change in many respects.

Gone are the days of spending hours on end calling up dozens of candidates on the phone, as the industry has embraced the digital age. Huge computerised databases replaced filing cabinets filled to the brim with job hopefuls, whilst the email became the method of choice for many when it came to correspondence.

The modern recruitment agency must harness the power of the web. Whether they are locating candidates through LinkedIn, distributing emails featuring new roles in an individual’s chosen field, or communicating with temps online, they are likely reaping the rewards of taking an innovative and adaptable approach to their work.

Although the old methods were not as efficient as the more advanced techniques used today, they did promote a great deal of contact and conversation with both candidates and clients. Recruiters must strike a fine balance between embracing the limitless potential of technology, the internet and social media, whilst also holding onto some of the more personal aspects of traditional recruitment; getting to know your candidates is still as important as ever.

employers are seeking. Those with wider skill sets are in greater demand as businesses look for versatile individuals to embrace progressing methods and technologies in their industry of choice. Their varied skills can also prove crucial at a time when businesses are still tightening their belts, perhaps even combining two roles into one.

Guernsey’s relatively small population and restrictive residency laws mean that it can be difficult to find the perfect individual to fill the role, so employers quite often hire a candidate to develop them into the right fit in the longer-term.

This is key to experiencing success in the modern industry, both currently and moving ahead into 2016.

Furthermore, a real emphasis is being placed upon soft skills, and will continue to be in future. Although some people still dismiss them as relatively unimportant, employers understand how crucial they are.

Another interesting area of transition recently has been the type of candidate that

Communication skills, teamwork and management ability are as valuable to an

36

employer as they have ever been. This is particularly true in the case of junior or graduate candidates, where previous experience is relatively little and individuals must be judged on potential.

These gradual changes in attitude and preference mean that employers are looking for a very specific type of candidate.

However, Guernsey’s relatively small population and restrictive residency laws mean that it can be difficult to find the perfect individual to fill the role, so employers quite often hire a candidate to develop them into the right fit in the longer-term.

At OSA, we have an established and fruitful online presence that allows us to target, attract and communicate with potential and current candidates that have these essential skills. However we have certainly not lost touch with the more personal fundamentals; sit down for a brief chat with a member of our team, and you will see just how much we value communication and interaction.

We pride ourselves on being personable and friendly, as well as enhancing the service we provide our clients and candidates as much as possible by harnessing new opportunities and technologies. This is an ethos that we will carry into 2016, and beyond.

Of course, it is very difficult to definitively say what the coming year has in store for the recruitment industry. However, if you’re not looking forward to what 2016 has in store for you in your current role, we are here to help.

G JOBS FINDIN 1987 SINCE

FROM THE FIRST RUNG TO THE TOP OF THE LADDER We’re experts at matching people with their perfect job.

If you're looking for yours, call Sophie on 712891 or visit osa.gg

www.je.logicalis.com | www.gg.logicalis.com

End your IT frustration with one simple solution.

Whatever your IT requirements, our bespoke IT service gives you the freedom to take care of your business whilst we take care of the rest.

To work effectively your business needs a robust IT solution which is secure, reliable, tailored to your needs and able to support key business activities, such as driving growth.

However managing IT is a specialist skill which can be time consuming and confusing, but when outsourced to Logicalis we take care of it all leaving you with more time to focus on what you do.

The Logicalis Private Cloud service provides IT which is up to date, secure, available and accessible wherever you are in the world allowing you to collaborate and communicate effectively. We deliver your business applications together with Microsoft Office and Email in a highly secure and protected environment through our highly resilient data centres, where data recovery is easy and where we exceed regulatory expectations.

If you would like more information on how Logicalis can assist you in providing secure and bespoke IT solutions for your business, call our experts in Jersey on 288088, or in Guernsey on 737000 for a no obligation and confidential discussion.

The business benefits: Your IT - Complete, Secure and Managed Flexible, scalable - Private Cloud A Turnkey Solution to your IT Big System benefits for Small Businesses No Hidden Costs Your Data stays on Island Enhanced Security Access Anywhere, Anytime from any Device Consistent User Experience Improved Disaster Recovery Knowledgeable and Friendly Support

Guernsey +44 (0) 1481 737 000 | Email solutions@gg.logicalis.com | Jersey +44 (0) 1534 288 088 | Email solutions@je.logicalis.com

APÉ RIT IF

No lime wedge necessary While cocktails still reign supreme, sometimes we crave the simplicity of a top-shelf spirit served neat or on the rocks. Today, tequila and gin are trending in bars worldwide from London to New York and Singapore to Sydney. James Le Gallez, the owner of Apéritif, Guernsey’s only luxury mobile cocktail bar, explains why tequila and gin are making a comeback and gives us a brief history of these two excellent elixirs, in his latest column.

Gin started life as jenever (aka Holland/Dutch Gin), but the correct term to use is jenever, and rose to prominence in Great Britain when we came under rule from William of Orange. The spirit evolved and Britons began distilling with juniper berries to create gin. In the 1700s, unlicensed production led to ‘the Gin Craze’, which also meant it gained a surly reputation. In the 18th century The Gin Act saw stricter regulations around the production and consumption. But the damage was done and us Brits had already turned to tea and beer. Over time higher manufacturing standards have helped improve gin’s reputation.

Gin is one of the most uncontrolled spirits, requiring only that a neutral spirit be flavoured with juniper berries. If this solution is distilled, it becomes ‘distilled gin’.

There are, of course, a large number of styles of gin, but undoubtedly the most popular and recognisable, that existed long before the gin ‘renaissance’ currently trending, is

�

Celebrating Two Years

London Gin. Popular brands, worldwide, that have stood the test of time include; Tanqueray, Gordon’s, Beefeater and Bombay Sapphire. Newer brands, which are rising to fame, include Fords London Dry (Apéritif’s house gin), Sipsmith London Dry and Hayman’s London Dry. London Dry Gin was a marketing term to signify a new, pure and dry form of gin made without sugar and other additives used to mask poor distillation processes and because, at the time, most people distilled gin in London, the naming stuck and we’ve been using it ever since.

If you’re a lover of a classic, stick to London Dry Gin, but if you’re feeling adventurous pick one of the new, aromatic gins. Feeling nostalgic or just want to be unique, then break open a bottle of Old Tom. When it comes to Tequila of course, the classic margarita is still popular and, thankfully, more bars and restaurants are staying away from premixed, sugary sours that reached their height in the 1980s, and using fresh ingredients, which enhance and celebrate the inherent flavours of tequila instead of masking it.

Tequila, first produced in the 16th century, is distilled from the Blue Weber Agave Tequilana agave plant, which is where it gets its name. The label on a bottle of high quality tequila will read ‘100% blue agave’.

Anything that doesn't contain 100% blue agave is known as ‘mixto tequila’, which must be at least 51% agave.

It is best to stick with 100% agave or 100% blue agave, but if you are drinking it neat or on the rocks go for ‘anejo’ (aged)

Beautiful Drinks Served wherever and whenever you please.

Apéritif is Guernsey’s luxury drinks catering service.

We are a fully-licensed and insured provider of award-winning cocktails, premium spirits, fine wines and craft beers for private and corporate events.

tequila, which is aged in oak casks for 12 to 36 months or extra anejo, which is aged for at least three years. As with other spirits aged in casks, tequila takes on the flavours of the wood, while the harshness of the alcohol mellows. By the 20th century and the Mexican revolution, tequila became the most popular drink in Mexico, with government regulations on its production.

Brands such as Don Julio, Patron, Ocho and Riazul are positioning themselves as ‘sippers’.

These tequilas are specifically produced to compete with whiskey as a category of spirits to be consumed neat or on the rocks, served in sniffers at the end of a meal or in, of course, upscale cocktails.

Like gin, there is a new revolution for tequila, with an increasingly eager and knowledgeable fan base worldwide.

If you’re travelling for work or pleasure, find yourself in London, New York, Singapore or Sydney, and have a hankering for a great drink, then check out one (or more) of these:

London: Artesian, Nightjar, White Lyan, Callooh Callay, 69 Colebrook Row. New York: Employees Only, Dead Rabbit, PDT, Death and Co, Attaboy.

Singapore: 28 Hong Kong Street, Bitters and Love.

Sydney: Baxter Inn, Bulletin Place, Eau De Vie, Shady Pines.

I S LAND STATI STIC S

Addressing island challenges will take innovation and planning Look at 100 different islands around the globe and there are striking similarities in the problems they all face – and Guernsey and Jersey are no exception. Benchmarking by Island Global Research has shown how well they are placed to address those challenges, as Richard Digard reports All islands across the globe are facing tough economic, environmental and social challenges over the next 20 years – including Guernsey and Jersey – and it will take forward thinking and innovation for them to get through.

That was the central conclusion from a series of thought-provoking seminars from specialist research, benchmarking and consulting services provider Island Global Research (IGR), which monitors more than 100 island communities world-wide.

Its unique database of economic, social and environmental information covering many islands worldwide means it is uniquely placed to compare how different communities tackle similar problems and to highlight best practice for others to draw on and avoid ‘reinventing the wheel’.

IGR, now part of the BWCI group, is able to benchmark islands globally and this research, plus some data relating specifically to the Isle of Man, Jersey and Guernsey, formed the basis of the seminars given by MD Chris Brock.

With the expertise built up by the company using a network of skilled researchers and sophisticated software, there are 30 primary areas of concern, 25 of which are common to most islands.

‘The greatest of these,’ said Chris, ‘are the ability – or not – to diversify the economy, and climate change impacts.’

40

His presentation also highlighted the economic and social lifecycle that all island communities go through and explained how IGR rates and grades the indicators that place communities on that cycle.

‘One of the things the audiences really appreciated was a ‘splat factor’ chart, which graphically indicates where individual islands are exposed to 20 particular risk areas,’ he said.

In Guernsey’s case, this appeared to indicate the island was vulnerable to issues such as its demographic profile, land availability, on-island unit costs, economic sector diversity and the lack of diversity of States revenue.

However, the local capacity audience, which included many from the public sector with a number of States departments represented, heard that while the island was vulnerable in a number of areas, Guernsey actually was very resilient in some of the other fundamentals, including law and order and security, climate change impact, government debt and – crucial for an international finance centre – security of energy generation.

now facing up to their own vulnerabilities (e.g. Russia - oil and sanctions, Brazil drought and oil, China - reduced domestic consumption levels), islands at varying levels have to be very mindful of their own vulnerabilities to external factors,’ he said.

‘In assessing this, both long-term trends and nearer term factors, which could be triggered by current external events, need to be considered. In addition, it is very important to identify how islands are addressing these areas, how resilient they are and, in some cases, even how aware these communities are to their weaknesses.’

There was also great interest in the presentation’s assessment of island economic and social life cycles, indicating that all islands go through phases of building and fine-tuning, followed by periods of stress or crisis followed by reinvention and back into a build environment.

There was a lot of audience feedback on this element of the presentation and Chris acknowledges that ‘crisis’ for one island can actually be only ‘stress’ for another depending on circumstances.

The audience, which included many Chamber of Commerce members, was also interested in stress factors which were outside of the direct control of the islands themselves.

The presentation indicated that Guernsey is moving from the fine-tuning to a possible stress phase, that Jersey has largely moved through its own stress period and is heading towards reinvention while the Isle of Man is even further down that stage.

‘As with many major countries which are

‘While the length of the life cycle for each

IS L AN D S TAT IS T ICS

island is completely different in terms of timescale,’ he said, ‘the speed of moving through the quadrants does vary enormously.

‘Guernsey is hovering on the cusp and, while Jersey has moved faster [towards reinvention], its deficit may now slow that progression.’

By way of contrast, Iceland, which saw its economy collapse when the banking crisis engulfed it in 2008-11, has successfully reengineered its economy and is entering the build phase.

The key issues facing island communities

He also says that it is possible to jump sectors in the lifecycle due to external events such as hurricanes/cyclones or, in Bali’s case, the terror bombings, or through strong forward planning and investment to take an economy forward.

In conclusion, Chris said that there are real challenges facing all islands over the next 20 years or so but that forward thinking and innovative islands would succeed.

However, a long-term vision with a minimum of a 20-year term was a must, plus the willingness to stick with it and adapt as

necessary was essential. Equally, government and community connectivity and buy-in was equally vital, which is where Tasmania in particular had scored in recent years. He also said that infrastructure investment needed to be on-going and not funded on a stop-start basis and that island integration of services was increasingly likely.

Where everyone agreed, however, is that such a high-level overview of island performance is invaluable and it has been agreed that regular updates will be provided by IGR in future.

Vulnerability factors facing islands

Government Revenue Diversity

Climate Change

Government Debt Levels

Continued economic uncertainty

Environmental Sustainability

Air & Sea Transport Links

Climate change

Demographic Profile

ICT Development

Human migration

Employment Opportunities

Energy Generation/Security

Civil conflict

Labour/Skills Resources

Health Care Provision/Costs

Mother country stress

Law & Order and Civil Protection

Poverty Levels & Housing

Demographic profile (young and ageing)

Economic Sector Diversity

Government Stability

Shift from centre to left or right politics

On-Island Unit Costs

Government/Community Interaction

Infrastructure Quality

Land Availability

Structural/Cyclical Deficit

41

P R O M O TI ON

Festive feasts Do you fancy a break this Christmas? Does the thought of peeling kilos of potatoes, preparing piles of sprouts and chopping bagsful of carrots fill you with dread?

Then why not join the growing number of people who choose to avoid the stress of catering for large numbers and come and join us. In 2014 there was an estimated 150% increase in the numbers of Brits who opted to do just that and they can’t all be wrong.

Our festive menus offer great value for money and you will dine in a relaxed atmosphere and enjoy excellent food.

Call us on 721431 or visit www.dukeofnormandie.com

New Year’s Eve 2015

Christmas Day Menu 2015

£40 per person

£49 per person

Carpaccio of Beetroot, Breaded Goat Cheese, Hazelnut Duck Liver Pâté, Toasted Brioche, Spiced Pear Chutney Crispy Lemon & Dill Squid, Chilli Aioli Classic Minestrone Soup

Smoked Salmon & Crab Roulade, Lemon Aioli Goat Cheese & Cranberry Salad, Walnut Crumble Slow Cooked Pork Bon Bons, Apple & Black Pudding Salad Confit Duck Terrine, Spiced Pineapple Chutney, Toasted Nutty Bread

***** Pressed Pork Belly, Mustard Mash, Broccoli, Apple & Rocquette Sauce Lamb Fillet, Chickpeas, Spinach, Spicy Saag Sauce, Cucumber Raita Local Sea Bass, Bubble & Squeak, Crab Bisque Butternut Squash & Sage Risotto

**** Guernsey Cheeseboard Smoked Cheddar, Fort Grey, Brie, Chutney, Biscuits Salt Caramel & Chocolate Torte Lemon & Ginger Panna Cotta Mixed Guernsey Ice Cream Glass of Champagne at midnight Double Executive Rooms available from £59 per room rate includes full Guernsey Breakfast

***** Roasted Cauliflower & Smoked Guernsey Cheddar Soup Guernsey Farmhouse Strawberry Sorbet ***** Fillet of Irish Beef, Creamy Peppercorn Sauce Roast Turkey, Traditional Trimmings, Cranberry Jus Fillet of Guernsey Sea Bass, Seafood Bubble & Squeak Chestnut & Sage Risotto All Main Courses are served with Roast Potatoes, New Potatoes, Herb Butter and a Selection of Vegetables ***** Banana & Lime Crème Brûlée Chocolate Yule Log, Guernsey Vanilla Ice Cream Sticky Toffee Pudding, Guernsey Salted Caramel Ice Cream Cheese Board & Biscuits ***** Freshly Brewed Coffee or Tea

42

A system trusted the world over.

The only system you need for wealth management.

NavOne is the world-leading wealth management system delivered by Touchstone and powered by Microsoft Dynamics NAV technology.

Used by small to large trust and fund administration companies, family offices, private equity firms and specialist legal and accounting practices across 20 global jurisdictions, NavOne helps increase operational efficiencies and reduces administration costs.

For more information call 01534 818900 or visit touchstoneOne.com Delivered by

Powered by

S K I LLS GUE R NSE Y

Skills Guernsey – the story so far

Earlier this year, the Skills Guernsey Policy Group released a BMG Research Report on the 2014 Employers Skills Survey to the media, business groups and other stakeholders. The Policy Group includes nominated members from the Commerce & Employment, Education, Health & Social Services and Social Security Departments. The Policy Group is chaired by Deputy Allister Langlois, Minister for Social Security.

The 2014 Employers Skills Survey and consequent discussions with business groups and other stakeholders have provided essential information and a platform to launch a project to address the skills gaps. The Skills Guernsey implementation group which reports to the Policy Group is responsible for driving the project forward and is being led by Saboohi Famili, Principal of the Guernsey College of Further Education.

Contact caught up with Saboohi to find out more about the project and she explained how things have progressed so far.

‘Over the last year Skills Guernsey has been working with local businesses to identify the skills gaps and professional development requirements of Guernsey's workforce. The Guernsey College of Further Education undertook a comprehensive survey and ran a number of industry forums to gather data and assess what additional support was required and it was clear from the outcomes that we needed to do more.

‘It is crucial that businesses across all industry sectors have access to the trained staff that they need for their continued success.

To address the identified ‘gaps’ we have collaborated with a number of training providers in both the public and private sectors, to develop a range of courses and other training solutions to fulfil those needs. Skills Guernsey is the umbrella organisation that co-ordinates these development opportunities and helps to promote them to the local business community and to the public in general.’

44

Saboohi is looking forward to her role as chair of the implementation group and considers the initiative as being an integral part of Guernsey’s on-going economic success: ‘It’s essential that the local business community maintains a competitive edge in the global market place. The workforce of the future must develop skills that meet the demands of emerging industries and technologies. The key to the continuing success of Guernsey’s economy is the investment we make in our people. As a predominantly knowledge-based economy, Guernsey must be able to deliver world-class skills and performance.

The key to the continuing success of Guernsey’s economy is the investment we make in our people.

As a predominantly knowledge-based economy, Guernsey must be able to deliver worldclass skills and performance ‘Working closely with local employers will be essential if this initiative is to succeed. Their contribution to our skills gaps assessment has been invaluable and going forward they will play a pivotal role. We need their on-going involvement in both facilitating practical work placements and in feeding into the design and content of courses.’

The initiative has full political support as chairman Deputy Allister Langlois explained: ‘It’s vital for our community, local business and our economy that our workforce has the right transferable skills to maintain our healthy employment figures and for Guernsey business to flourish. Together, under the umbrella of Skills Guernsey the States have made this a priority, this strategic oversight is something that has been lacking and so we have been working together with Guernsey businesses and training providers to make sure that the training available is exactly what is needed.’

There is an extensive range of courses and training opportunities available. Details and a full course catalogue can be found at www. gov.gg/skillsguernsey or details can be obtained direct from training providers.

Equally, feedback from employers regarding skills and training needs is welcomed at any point.

‘Skills Guernsey must be responsive to market demands and the implementation group is committed to leading on-island, public and private training providers and confident that we can contribute to the future success of local businesses and support the local economy as a whole’.

Skills Guernsey partners Guernsey College of Further Education GTA University Centre BPP Professional Education The Learning Company Digital Greenhouse Johansen Executive Coaching StartUp Guernsey Les Cotils Centre

ogier.com

To the p int.

We get straight to the point, managing complexity to get to the essentials. It is a collaborative approach. We listen actively, asking the right questions, focused on what really matters. We deliver targeted, pragmatic advice with absolute clarity.

Legal services in British Virgin Islands Cayman Islands Guernsey Hong Kong Jersey Luxembourg Shanghai Tokyo

A LL A B OUT C HI NA

Look East It is no longer a question of ‘if’ Guernsey taps into the enormous potential of the Chinese financial market, but rather ‘how much’ success can be achieved.

The first Chinese-domiciled listing on the Channel Islands Securities Exchange in September was described as ‘ground-breaking’ by Fiona Le Poidevin, chief executive officer of the CISE. It was preceded by a change in local companies’ law to allow for the registration of alternative names in non-Roman script.

These moves, along with an increase in Guernsey businesses opening offices in Hong Kong and China, indicate that Guernsey’s door is wide open to business from Asia’s largest economy.

Geographically China could not be further from our shores and Wendy Weng, Guernsey Finance's China representative, admits that cultural differences make that distance even greater. However, the rise in private wealth in China and the continued growth of Hong Kong’s finance industry mean the region can’t be ignored.

According to the Frank Knight Wealth Report, Asian ultra high net worth individuals (UHNWIs) now hold more total wealth than

46

those in North America. Hong Kong has overtaken Singapore as the key city for UHNWIs in Asia and seven of the top risers in individual wealth are in Asia.

Hong Kong is considered to be the gateway to that private wealth and is also well known for its fund industry, however traditionally these funds have been domiciled in the Caribbean jurisdictions of British Virgin Islands and Cayman Islands which have long had first-mover advantage in the region.

Creating that early-to-market advantage in China has been a focus of Guernsey Finance activity since 2008. ‘We have been in the market for over eight years now and much has changed in that time,’ explains Wendy. ‘In 2010 the market was not used to Guernsey, they didn’t know us, but within two years that started to change. Because of our presence the industry wanted to hear what we had to say and by 2013 Guernsey was seen as a serious alternative.’

In January this year a number of

amendments were made to the Foreign Bank Administrative Regulations of China, relaxing rules for foreign banks coming into the market. Furthermore, Britain and China have announced they will conduct a feasibility study for a stock exchange connect scheme between London and Shanghai.

These are clear opportunities for the City of London and where London goes, Guernsey follows. ‘Outside of the UK, Guernsey has the highest number of listings on the London Stock Exchange (LSE) and that is something we would like to promote, especially for investors from Asia. If they want to list on the LSE this is the very best jurisdiction from which to do so because of our experience,’ explains Kate Clouston, Guernsey Finance’s international business development director.

It’s Guernsey’s experience and flexibility that are cited again and again as the reason why Asian individuals or finance organisations would want to do business with an offshore island thousands of miles away. ‘Finance companies here offer a first-class service.

This, in conjunction with the Guernsey

AL L AB OU T CH IN A

It’s Guernsey’s experience and flexibility that are cited again and again as the reason why Asian individuals or finance organisations would want to do business with an offshore island thousands of miles away.

Finance companies here offer a first-class service

Financial Services Commission’s responsiveness and flexibility, makes Guernsey an attractive jurisdiction. The approval process is very quick. We are very collaborative here and there are close ties between industry and the commission,’ assesses Kate.

This flexibility is wrapped up in the island’s forward-thinking and robust approach to regulation. This is Guernsey’s competitive advantage - getting the job done whilst being open to international regulation and cooperation. In a global marketplace, distance is irrelevant. Louvre Group has an office in Hong Kong, offering both fiduciary and fund administration services, and Andrew Henton, Louvre Group director, agrees: ‘Creativity, efficiency in service delivery and confidence about the counterparty are probably more important than the home jurisdiction of a service provider. In this sense, Guernsey firms can compete with peers from any top-tier jurisdiction by virtue of the island’s robust regulation, well established and

independent judiciary and proactive cooperation with other countries.’

In the private wealth sector, Guernsey’s trust law is well established and comprehensive.

The Chinese market is now ready to consider asset protection and it would seem that Guernsey is poised to take advantage.

The private wealth industry in China doesn’t exist as we know it. ‘Before 2012 their focus was on raising capital and now that is switching to how that wealth can be handed over to the next generation,’ comments Wendy. Andrew echoes that assessment: ‘The concept of a trust is not ‘innate’ to Chinese nationals, just as it is not to nationals of civic code jurisdictions who think first of foundations. However, the legal form of structures should not inhibit their sale. If a structure delivers something of value for clients in China - asset protection, aiding with succession planning etc. - then the purchase decision is driven by that value.’

Concerns over the possible introduction of Chinese inheritance tax could also prove

to be favourable and Guernsey’s 50-year heritage in finance also plays well with an audience concerned with longevity and trust.

The new generation of Chinese UHWNIs is more westernised than ever. A British education is held in high regard by the Chinese and those links forged will reap rewards in years to come. Property too is on the shopping list. According to Frank Knight, in 2014 Chinese buyers accounted for 11% of all London property transactions above £1million.

This globalisation has coincided with the work of Wendy and her colleagues.

Relationship-building with the China Banking Regulatory Commission, the Asset Management Association of China and the China Association of Private Equity amongst others is slowly yielding results.

‘From around 2012 everyone started to talk about trust companies and we started to hear from lawyers and accountants asking about the offshore trust concept. Now in

47

A LL A B OUT C HI NA

‘We’ve not seen tangible or notable examples of an economic slowdown in terms of our work.

Hong Kong is busy with Chinese business and is having its strongest year ever.

2015 we are getting enquiries from China every day via UK intermediaries,’ comments Wendy.

Of course distance and cultural differences raise the inevitable question of whether Guernsey should set its sights on targets closer to home. Wendy’s role as facilitator helps to overcome these issues and Marcus Leese, a partner from Ogier who established the law firm’s presence in Asia, explains that a presence is vital: ‘Our experience is that you need to be on the ground in China – it’s a very tangible sign of commitment to the market. Repeated face-to-face meetings are important. English is widely spoken in the business community in Hong Kong but not nearly so much in Shanghai and Beijing.

‘It is important also to realise that here in Guernsey we benchmark ourselves competing against certain offshore centres – Jersey, BVI, Cayman. When you are in Hong Kong, and more so in China, we see a much broader range of offshore centres competing and clients see many, like Saint Kitts, Nevis or Guam, as interchangeable.

‘The market in Hong Kong is very sophisticated and competitive, there is a large number of international advisors and intermediaries there and has been for a long time. They are able to offer a wide range of services in relation to different on- and offshore jurisdictions. The purchasers there are very sophisticated and familiar with the range.

‘Guernsey also faces some challenges in relation to pricing, not because we are expensive per se, but rather because of our

48

sterling-based currency, whereas Asia is a US dollar-focused market.

‘Also there are differences in the legislative nature of the roles service providers play.

The nature of the role in, say, BVI and Guernsey, two competing jurisdictions, is different and that has an impact on price.’

The Chinese economy also faces challenges, although financial analysts are quick to point out that it is still in growth, not decline. As expected, George Osborne was deliberately upbeat about the Chinese economy on his recent visit to the region. His message was clear – he wants the UK to be China’s Western ‘partner’ and Chinese President Xi Jinping’s trip to London in October should also herald a new dawn in the relationship between the two countries.

Marcus is upbeat: ‘We’ve not seen tangible or notable examples of an economic slowdown in terms of our work. Hong Kong is busy with Chinese business and is having its strongest year ever.

It is materially ahead of where it was this time last year and ahead of forecast. We’re extremely pleased by that and business from mainland China is one of the drivers.’

Law firm Ogier has offices in Hong Kong and Shangai, Mourant Ozannes is established in Hong Kong, Carey Olsen recently entered Singapore and Nerine, Newhaven, Equiom, Louvre Group and Richmond Fiduciary Group all have offices in the region, giving a clear signal to local intermediaries that Guernsey is in it for the long-term.

‘Louvre is actively seeking to develop

long-term relationships with domestic Chinese advisory firms since they are best placed both to introduce clients and to give insights into what those clients require and value from their overseas service providers,’ explains Andrew Henton.

Paul Christopher, managing partner of Mourant Ozannes in Hong Kong, who acted on behalf of China Cinda Finance in its recent listing on the Channel Islands Securities Exchange, is also positive: ‘China Cinda is an enormous organisation in China and well respected. They simply wanted a cost-effective and straightforward solution to their requirement. Whilst it’s hard to say what impact it might have, other companies in China, who might not have wanted to be the first one to act in this way, may now look at Guernsey in a new light.’

Other opportunities for the island’s industry include Chinese clients buying assets in the UK using Guernsey companies or setting up fund structures to target European investors and Guernsey Finance is looking ahead to the future. ‘We are halfway through a 20-year plan and the signs are positive. One of the next steps is to encourage people from China or those who represent them to visit Guernsey,’ states Wendy.

Simplifications to UK-issued visas for Chinese visitors can only be a positive step and over time it’s thought that restrictions around currency conversion and export will be relaxed. If that is a long-term trend, it can only be an opportunity for offshore centres such as Guernsey.

T RAV E L

A travel consultant’s job …

I’m writing this article having just arrived back in the island from a business travel conference in Istanbul, before departing to Sri Lanka in a couple of days’ time on a familiarisation trip (known in the industry as a ‘fam’)…. and having been lucky enough to enjoy a holiday in Tenerife a couple of weeks ago at the Ritz-Carlton Abama hotel, which I discovered through another ‘fam’ trip two years ago.

It is fair to say that I very much enjoy my job and that I have a real love for the travel industry, whether it be business travel and discussing the future technologies that will help drive this industry forward, or whether it’s discovering amazing hotels and locations that I can talk about authoritatively to my clients and colleagues.

across our offices – all this is very important to us.

Each day is different. For example, early morning fog and its consequences keep us busy changing on-going flights, transfers, hotel reservations – and world events (such as the tragic shooting in Tunisia) mean checking if there are clients affected, how to help and advise them, and again, the on-going effect can be major.

So what happens on a day-to-day basis in the life of a travel consultant? Is what we do and research of benefit to our clients both in the leisure and business travel sectors? And if not, why not?

In my view, this is probably one of the best industries to be involved in – it is constantly evolving, always exciting, and consistently busy. However, it is vital to keep abreast with technology and the benefits it brings - and to review how we work with it, so we keep the human touch and ensure that technology doesn’t distance us from our clients.

Each day I receive many emails from tour operators, airlines, hoteliers – some are obviously more relevant than others, but there could be that nugget of an offer you know will appeal to somebody, or the launch of a new route that will be of interest to business travellers. This is where knowing and understanding our clients comes into play. We can’t promise to know everything, but we do generally know how and where to find it.

We hold regular meetings to discuss future industry trends in travel, ensuring management and staff undertake relevant training. Compliance must not be forgotten. We need to make sure we do things the right way; have systems in place to help our clients; and maintain consistency

We regularly hold events for our clients, including cruise ship visits (meetings and conferences on board ship are increasing in popularity) and other promotional events to keep them up-to-date with current trends and offers, or new destinations.

Some days are busier than others with

requests by email, others by telephone, as well as the many personal visitors who will sit down with us to discuss their requirements.

It would be easy perhaps to just hand over a brochure, or point to a pretty picture, but our consultants are well travelled themselves and can often personally recommend the perfect holiday for that client. Even our own holidays aren’t exempt from fact-finding – while I was at The Abama I was constantly absorbing information that I knew would benefit our clients.

However, it’s not just sunshine and smiles.

There’s much more to being a professional in the travel industry than meets the eye.

Customer service is paramount – even when things occur which are out of our control (such as the earlier mentioned fog), actually saying the words ‘I’m sorry, I will do my best to resolve this for you’ goes a long way.

As a business owner, it is a privilege to be able to work with and support local charities and events. We have been proud sponsors of this year’s Jersey Customer Service Awards – as customer service is at the heart of our business and key to our continued success.

Having worked in the travel business for 26 or so years, I feel lucky to enjoy what I do; although the face of travel has changed considerably during this time, the role of the travel agency has evolved with it, and we find we are as busy as ever.

i2 O F F I C E PROMOTI ON

What does your office say about you?

The appearance of your company’s office speaks volumes about you as a business. How many times have you looked at a tradesman’s van, for example, and, if dirty and dented, thought twice about employing his services?

50

i 2 OF F ICE PROM OT IO N

For a client to believe in you and your business, you need to project the right image, and your office premises and location is integral to that. i2Office Guernsey is located in the premier Royal Chambers building in the heart of the island’s business centre, believing that this modern iconic building provides the ideal location, environment and services for its clients.

Occupying two floors of the prestigious Royal Chambers building, i2Office Guernsey has many of its larger office suites on the third floor where the sea view is spectacular and the atmosphere is light and airy.

The beauty of serviced offices is their flexibility and this floor has office suites to cater for 16 persons up to much larger suites.

Fully air-conditioned, and with ergonomic furniture, high speed internet connectivity and 24/7 secure card access, these are offices like no other in Guernsey.

Modern and functional, with plenty of communal areas to relax, network or meet with clients and colleagues, serviced offices provide a completely different way to work.

thought of for shorter-term licences, at i2Office Guernsey they are equally available for longer terms. With no capital expenditure when you move in (as everything is already provided for you) and no huge dilapidation costs when you move out, the appeal of serviced offices has been growing steadily over the last few years. These cost savings, coupled with the flexibility that you can

What’s not to like about one monthly payment covering rent, rates, service charges, daily office cleaning, building insurance, building maintenance, facilities management, reception facilities and use of the business lounge?

Why pay rent for space for a reception, kitchen, toilets and a boardroom when such facilities form part of the communal areas provided with a serviced office?

expand into a larger office, subject to availability, at any time during the term of your agreement, make serviced offices a popular choice and a viable option for Guernsey companies.

Whilst serviced offices are traditionally

What’s not to like about one monthly

payment covering rent, rates, service charges, daily office cleaning, building insurance, building maintenance, facilities management, reception facilities and use of the business lounge? Park your bike or car in the secure underground garage and you’ll arrive to freshly brewed coffee in the kitchen each day. Yes i2Office Guernsey also provides all the coffee, tea and filtered water that you and your team need to get through the day!

Moreover, a number of different sized meeting and conference rooms, catering for between two and 140 people, are available to book as and when required. How refreshing not to have to rent additional space within your office to accommodate your own board room when the facility is only used for the occasional meeting.

This unique meeting and conference space is available to be booked by anyone not just serviced office clients, however serviced office clients do benefit from discounted rates.

With all of the facilities and services that are provided by i2Office and its Guernsey team, you can simply concentrate on getting on with the role you are paid to do.

So in short, whatever your requirements, it is well worth paying i2Office Guernsey a visit to see how the set up could work for you and also how it can assist in creating the right impression for your business in the future.

To learn more about the advantages of serviced office space, and how it can benefit your company, please visit www.i2office.gg or alternatively, give i2Office Guernsey a call to book a viewing.

01481 760000

51

Bespoke Accountancy Local knowledge, industry experience and first-class service combine to provide accountancy and taxation services tailored to you and your business.

Our team of Chartered Accountants, Bookkeepers and Audit professionals pride themselves on building long-standing relationships with our clients.

At Your Service We provide a range of services to support both individuals and businesses.

Our friendly approach is based upon understanding our clients’ unique situations and tailoring our services accordingly.

AUDIT ACCOUNTS CLOUD ACCOUNTING TAX BOOKKEEPING

PAYROLL BUSINESS VALUATIONS LIQUIDATIONS SETTLEMENTS COMPANY SECRETARIAL

If you would like to discuss your requirements or find out more about how we can help please don’t hesitate to contact a member of our team.

Get in touch

Telephone: +44 (0) 1481 253050 Email: info@kempletissier.com

A LL I N A DAY’ S WORK

All in a day’s work with Michaela Byrom

As hatchery manager at Guernsey Sea Farms, Michaela Byrom’s day is far removed from the average ‘nine to five’. Contact Magazine went down to the Hougue Noirmont quarry to learn more about the day-to-day business of oyster seed farming.

53

A LL I N A DAY’ S WORK

Guernsey Sea Farms exports around 50 million seed oysters a year to oyster farms in Scotland and Northern Ireland and as far afield as Canada and Hong Kong. Mark and Penny Dravers started the hatchery in the 1970s and it’s one of only two such businesses in the UK. The whole process is highly technical and carefully controlled, which is where hatchery manager Michaela Byrom applies her PhD in Industrial Biotechnology.

Michaela is responsible for egg fertilisation, larvae production and nurturing the oysters from larvae to spat to seed when they are then ready for exportation. She also oversees the production of special algae on which the oyster seed feeds.

Michaela’s daily concerns are many and varied. From water quality and temperature to ensuring the consistency of algae for the larvae and spats to feed on, a myriad of factors can affect the quality and success of each batch of seed oysters.

‘I spend much of my time in the laboratory, testing and looking at samples under a microscope. Recording data is also very important. We keep detailed records and are always looking at best practice,’ she explains.

54

The business of oyster growing is complex.

Oysters vary genetically and farmers will have different demands.

‘Triploid oysters are virtually sterile, which is important for farms in certain areas, plus they are more meaty. Diploid oysters are considered to have a sweeter taste. Different markets have different demands and we can supply both.’

of the spawning.

Once the eggs are fertilised, they are moved to special tanks. They grow into free-swimming larvae and are fed an algae solution that delivers exactly the right nutrition for their development.

Fast moving, the microscopic larvae swim and feed constantly.

Working with biology means you need to be prepared for anything. Things can change quickly and I will have to react accordingly

After around two weeks the larvae metamorphose into spats and become sedentary. These grow to become oyster seeds, upwards of 4mm in size, at which time they are ready for export.

Ensuring the brood stock is of the best genetic lineage and quality is all part of Michaela’s role. For successful breeding, the right balance of male and female brood oysters must be brought together for maximum fertilisation. Oysters can change gender; water temperature and nutrition will affect this and Michaela will take measures to control these factors to ensure the success

Her first action each day is to take samples, test the water and observe the behaviour of the microscopic oysters under a microscope.

‘I look at their movement patterns, if they are feeding and excreting as normal. Anything abnormal will mean further water checks, changing the water or looking at the food and nutrients. We can lose a whole batch overnight.’

With this lifecycle under her care, Michaela admits that no two days in the hatchery are the same.

‘Working with biology means you need to be prepared for anything. Things can change quickly and I will have to react accordingly.’

AL L IN A DAY ’ S WOR K Michaela’s role also includes producing sufficient quantities of algae to feed the oysters. She will start by culturing algae in test tubes and later larger flasks. Algae are then grown in large bags in a greenhouse attached to the hatchery. The larger oysters, kept for breeding, are fed on naturally grown algae from the quarry. ‘We know the nutrient profiles of the different algae and are very experienced in what mixtures will help us deliver the best growth and seed quality.’

Michaela is constantly checking, observing and analysing the seed oysters through every stage of the hatchery process and at any one time, the hatchery will have batches of oysters at different stages to ensure constant production.

constantly monitoring and improving our processes.’

‘My day might also see me make running repairs to equipment and I have to keep up with the latest research, which tends to be a once-a-week job when there is time.’

Once the oyster seed is ready they must be prepared for export. ‘Different countries have different import regulations so I will work with the team to prepare the batch – we have strict standards of hygiene and the seed is cooled to slow metabolism during transportation.’

Michaela also liaises directly with Guernsey Sea Farms' customers, the farmers who will grow the oysters until they are ready to be sold across Europe and beyond.

Guernsey Sea Farms relies on good airfreight links to the UK and beyond. Bad weather or fog can be catastrophic as the seed oysters can only be out of water for 48 hours, but with careful planning the oyster seed can be transported to the UK, water to water, in a day.

‘I will also do visits to meet the farmers and learn more about their sea conditions. I also need to get their feedback on how the seeds have developed. It’s very satisfying to know a batch has grown particularly well and we are

Maintaining hygiene is also a big part of Michaela’s day. ‘Unlike Jersey and France, Guernsey has no incidence of the oyster herpes virus and we take many hygiene precautions. I am also constantly looking

at sea water quality. Rainfall levels can have an impact and we are very sensitive to pollution issues.’

The quarry’s sluice gate can be opened for water exchange and kept closed against potential contaminants. ‘Guernsey’s tidal flows and the quarry environment are ideal for the oyster hatchery but we have to be vigilant about disease,’ says Michaela.

The whole team works very closely together.

‘If someone is ill, we have to be able to step in; we are all very hands on. We have daily team meetings and I will meet with Penny and Mark weekly for a management meeting.’

Before leaving for the day, Michaela will check the larvae and spats once more.

‘My last job of the day is to check the food flows and ensure everything is as it should be in the various tanks.’

Michaela acknowledges that once the oysters are fully grown they could end up on a plate anywhere. From the oyster seed farm in the Vale to supermarkets and restaurants around the world - each year thousands of diners enjoy the delicacy that started life under Michaela’s watchful eye.

The whole team works very closely together. If someone is ill, we have to be able to step in; we are all very hands on. We have daily team meetings and I will meet with Penny and Mark weekly for a management meeting

55

B U S I N ESS IN THE C OMMUN IT Y

Ronez Biodiversity initiatives – a vital element of CSR at Ronez Plans for a significant quarry extension renewed determination for Ronez to maintain and protect surrounding areas that play an important part in the island’s natural history.

As part of the planning application process for the further development of Les Vardes Quarry, Ronez commissioned a series of environmental surveys of the site. These highlighted amongst other things the rich diversity of habitats around the quarry.

Survey findings found that the Ronez-owned site provided grassland, hedgerow and woodland habitats which are vital to the survival of a number of indigenous flora species, resident and migrant birds as well as various species of bats.

Armed with this knowledge, Ronez 56

embarked on an ambitious biodiversity action plan that has since involved activity beyond the site grounds and further afield in the island.

Steve Roussel, general manager for Ronez Guernsey, said: ‘Ronez has been an integral part of the community for over 50 years and we feel as a leading supplier in the construction industry, as well as being the island’s only remaining quarry operator, we have a duty to both preserve and enhance habitats around our sites.’ In the last five years alone Ronez has planted over 1.5 hectares (the equivalent of three football pitches) of new mixed woodland trees and shrubs, arguably the most extensive planting scheme the island has seen in recent times.

However, this is only the latest of several Ronez-led schemes over the past 20 years that has helped to improve habitats around the quarry.

Saving our endangered birds Guernsey plays home to a wide variety of birds, including barn owls and kestrels.

However, the number of suitable nest holes has been drastically reduced due to Dutch elm disease killing off old trees on the island.

With support and advice of local environmentalist, Vic Froome, Ronez has been able to introduce nesting boxes for

barn owls, kestrels and peregrine falcons.

Swifts grace the island for just three months each summer, bringing with them rare but vital action, drama and excitement to the skies. Their natural choice for nesting has always been roof eaves of homes and churches. However, the rising trend for modern homes and renovation has made the island’s housing stock become effectively ‘swift proof,’ leading the birds down a path of extinction.

Nick Muston, mechanic at Ronez, has developed a unique electronic equipment system that plays a ‘swift song’ to attract the birds to one of the many swift nesting towers erected around the island – saving both our homes and the existence of the soon-to-be endangered species.

Educating the island Ronez employees, who all undertake environment awareness training, play an important part in the biodiversity action plan. Such is the culture at Ronez that when a white wagtail ‘alba’ nested in the engine compartment of an old truck it was the employees who insisted and ensured that it wasn’t disturbed until the chicks had been reared. In addition, Ronez hosts a number of visits to Les Vardes Quarry for local interest groups, families and school parties, so that they can see how the quarry operates whilst still protecting and enhancing the environment.

BE SEEN IN THE RIGHT COMPANY As an integral element of the Chamber of Commerce membership, Contact magazine provides high quality analysis and comment on Guernsey’s diverse business community and key political debates.

With exclusive insight and quality editorial, focused on the real issues, Contact is the premier source to turn to for local Guernsey business news.

Contact is a perfect-bound, highly specified bi-monthly magazine, and offers timely, relevant and in-depth coverage of the opportunities and challenges faced by Guernsey business today.

To find out more, please contact Collaborate Communications

Call us on (0)1481 715222

or email: julie@collaboratecommunications.com

CONTACT GUERNSEY’S BUSINESS MAGAZINE

www.facebook.com/ContactmagazineGuernsey

@collaborateCI

B U S I N ES S IN THE C OMMUN IT Y

2015 Swimarathon raises £55,000

Saffery Champness sponsors Guernsey Panthers

Barclays supports Action for Children

1st Central supports beach clean project

Sure donates £2,600 to new GSPCA accommodation

58

B U S IN E S S IN T H E COM M U NIT Y

Co-operative Society gives £2,500 to Edible Guernsey

Saffery Rotary Walk raises £46,000 for local causes

Rotary plants thousands of crocuses across the Bailiwick

Deutsche Bank announces the winner of the Keith Dawber Music Bursary

Rossborough backs road safety campaign.

Guernsey Disability Alliance wins £1,000 at National Charity Awards

59

G R U M P Y OLD (WO)MA N

Justin Guilbert

grumpy old (wo)man

Religious persecution, a lack of road courtesy and bad service – a few things that can ruin Justin Guilbert’s day.

Justin is this issue’s Grumpy old (wo)man

60

G RU M PY OL D ( WO) MAN

Justin, managing director of Donkeylogic, comes across as a pretty laid back chap but he admits there are a few things that wind him up.

‘A few years back you could just about guarantee that Guernsey drivers would let you out at junctions, adhere to basic traffic rules and show a general level of respect to other road users. It seems to have gone downhill. I can sit at a junction for what seems like forever – usually when I’m heading to an important client meeting and time is particularly pressing; I see so many people jumping red lights; and filter-in-turns haven’t escaped the ‘car-nage’ (excuse the pun). I do try to ‘put my money where my mouth is’ and let people out where I can - though I wouldn’t claim to have a totally perfect record!’

dual-honours BSc! On a more general note, Justin takes exception at some forms of reality TV. ‘it’s not the genre as a whole that I dislike – I am happy to admit to being a total addict of Australian Masterchef – but I have a real dislike for the programmes where vulnerable people are essentially targeted or manipulated for entertainment.

On a more personal note, Justin has an understandable aversion to what he refers to as ‘religious persecution’.

‘I find it quite astonishing to see people – often on social media – standing up for peoples’ rights on the one hand and in the next breath (or key stroke) declaiming anyone holding religious beliefs as being ignorant or stupid. The term ‘hypocrisy’ springs to mind. I'm not just talking about the anti-religions memes on the internet – I’ve been openly told, face to face, that whilst I’m an intelligent guy I must be stupid because I believe in God – inferring that ‘science has disproven faith and therefore I must be in denial of science.

Why do science and religion have to be mutually exclusive? I certainly coped fine with my science A-Levels and my

Do we really need to see debt collectors banging on front doors in the early hours of the morning; or someone in a hospital being told their mother only has hours to live?’

Don’t even get me started on the washed up celebrity shows…’

Having worked in retail in his earlier years, Justin is also extremely irritated by something that probably tops most of our lists – being ignored in shops, often by staff who are chatting to friends or busy fiddling with their smart phones.

‘Face-to-face customer service is so easy to get right! There is nothing worse than walking into a shop to find three staff chatting behind the counter – and continuing the conversation in spite of you hovering nearby with the ‘I need help’ expression on your face. I tend to walk out when this happens, but getting to that age when I’m just going to come out and say something. It’s such a crucial part of the customer experience that when I was away on honeymoon I had access to the webcam in a shop I was running at the time.

I’d periodically check the webcam and If I spotted my staff chatting and ignoring customers I would message them – from the beach I was sitting on – asking if anyone was going to help the person who was obviously waiting for assistance. The strategy probably did nothing for me on the popularity stakes (thankfully my wife was very understanding) but I wanted to get the message drummed in.’

As Justin sits back down having had a quick ‘comfort break’, he remarks on something a bit more topical – ‘that’s something else that really bothers me – the number of times I’ve used the loo and seen people leave without washing their hands. It’s disgusting and very easily remedied. I have no idea if it’s a male ego thing or a water aversion thing – either way, I always make time to wash my hands!’

Face-to-face customer service is so easy to get right! There is nothing worse than walking into a shop to find three staff chatting behind the counter – and continuing the conversation in spite of you hovering nearby with the ‘I need help’ expression on your face.

61

IN DI VI DUA L ME MBE R S

07781 437310

Ms Corinne Joy corinne.joy@cwgsy.net

Mr Richard Burwood rmburwood@gmail.com

07911 717021

Mr Ronald Knight rgknight@cwgsy.net

01481 715150

Mr David Byers davidbyers@ftml.net

01481 233151

Mr Richard Lawler lawler.richard@gmail.com

078392 45728

Ms Fionnuala Carvill

fionnuala.carvill@kleinwortbenson.com

01481 253236

Ms Octavia Lord Octavialord9@gmail.com

07781 161626

Mr Geoff Colclough gccolclough@yahoo.co.uk

01481 239372

Mr Paul Luxon pluxon@gmail.com

07911 103460

Mr Mike Collins mcollins@suremail.gg

01481 267167

Mr Warren Mauger warren.mauger@spikeproductions.co.uk

01481 748033

Mr Robert Cooney cooney@guernsey.net

01481 256720

Mr Nick McCathie Nick.McCathie@mccathie.gg

01481 266808

Mr Peter Cornell peter.cornell@metric-capital.com

07824 504298

Ms Carla McNulty Bauer carlamcnultybauer@cwgsy.net

01481 723276

Mr John Curran johnnypcurran@hotmail.com

07781 125047

Ms Tamara Menteshvili tmhomeoffice@suremail.gg

Mr Peter Daley peter_daley55@hotmail.com

01481 724000

Ms Nikki Neal nikki@neal.gg

01481 230826

Mr Baron Deschauer bdeschauer@gmail.com

07747 813076

Mr Steve Park stevepark@guernsey.net

01481 247592

Mr Rupert Dorey rupertdorey@mac.com

07781 400400

Mr Tim Revill tim.revill@budconsulting.com

01481 239207

Mr Fergus Dunlop dunlop@guernsey.net

07781 117980

Mr Tim Robins robins@cwgsy.net

01481 256625

02702 298 8304

Mr Chris Russell chris@tisef.com

01481 714292

Mrs Rebbeca Elliott becky.elliott@kaybooksonline.co.uk

01481 240613

Mr Roy Sarre madroy@cwgsy.net

01481 263930

Mr Wade Emmerson wade.emmerson@consultant.com

01481 234327

Mr Tomaz Slivnik slivnik@tomaz.name

07911 727642

Mr Bernard Flouquet bernard@flouquet.com

01481 254326

Mr Jeremy Smithies jeremy@smithies.gg

01481 246675

Mr Sean Fuller seanfuller@talk21.com

07911 718181

Mr John Stares j_stares@hotmail.com

01481 232790

Mr Julyan Gardener-Wheeler jgw@consultant.com

01481 266188

Mr Martin Storey martin.msci@cwgsy.net

01481 736917

Mr Mike Garrett garrett@cwgsy.net

01481 726818

Mr Carl Symes carl@carlsymes.com

01481 724290

Mr Mark Gill markgillfca@cwgsy.net

07781 135448

Ms Jenny Tasker jenny@taskeronline.com

01481 701528

Mr Larry Granger larrygranger@cwgsy.net

01481 251168

Mr Alex Taylor crozatier@gmail.com

01481 233370

Mr Jason Hill jasonhill@cwgsy.net

07781 137995

Mr David Thompson dejthompson@gmail.com

07781 100133

Mrs Anne Hough annehough1@gmail.com

07781 138042

Mrs Gillian Tidd sassafras@guernsey.net

01481 258402

Ms Sheila Innes sheilainnes36@gmail.com

01481 724014

Mr Roy Tilleard

roy.tilleard@lornehouse.com

07781 162301

Mr Hugh Johnson hughjohnson@suremail.gg

01481 713961

Mr Jeff Vidamour jvidamour@cwgsy.net

01481 267048

Mr Stephen Jones jonessm@guernsey.net

01481 235851

Mr Darren Vogel darren.vogel@gmail.com

07973 506398

Mr Tony Webber anthonywebber@cwgsy.net

07781 166349

Mr Hans R Wust hrw@cwgsy.net

01481 245134

Mr Mark Eban meban@spencerstuart.com

62

01481 710615

Mr Greg Archer gregonhorse@gmail.com

D IRE CT ORY

A Financial Services 01481 726277 www.2mi.gg

2mi Financial Services Limited Sean Martin sean@2mi.gg

Archive & Storage 01481 727151 www.7dayselfstore.com

7daystorage Mark Ferneyhough space@7dayselfstore.com

Distributors 01481 726556 www.a1.gg

A1 Distributors Ltd Sue Lesbirel orders@a1.gg

ABN Amro Guernsey Ltd Financial Services Judy Snell 01481 751000 info@gg.abnamro.com www.abnamroprivatebanking.gg

Anson Registrars Limited John Le Prevost reception@anson-group.com

Financial Services 01481 722260 www.anson-group.com

AO Hall Advocates Sarah Bourgaize info@aohall.com

Legal Services 01481 723723 www.aohall.com

Education & Training 01481 714909 www.accent.gg

Accent Language School Anna Lisa Detassis info@accent.gg

Retail 07781 142888

Access Ltd Dan Hubert danhubert@cwgsy.net

Financial Services 01481 711822 www.activeoffshore.com

Active Group Limited Richard Barry info@activeoffshore.com

Education & Training 01481 251095

Admiral Training & Development Corporation Derek Knowles admiralgsy@outlook.com

AFR Advocates Legal Services Debbie Charman 01481 743999 info@afradvocates.com www.afradvocates.com AG Accounting Services Limited Financial Services Andy Gill 01481 710004 andygill@guernseyaccounting.com www.guernseyaccounting.com Aircraft Servicing (Guernsey) Ltd Mark Parr info@flyasg.co.uk

Trades 01481 265750 www.flyasg.co.uk

Airtel-Vodafone Ltd Telecommunications Ian Campbell 01481 520121 121@airtel-vodafone.com www.airtel-vodafone.com Financial Services 01481 724136 www.albanytrustee.com

Albany Trustee Company Ltd Anthony Holt info@albanytrustee.com

Financial Services 01481 740300 www.albecq.com

Albecq Trust Company Limited Mik Underdown info@albecq.com

Alderney Shipping Group Distributors Bruno Kay-Mouat 01481 724810 questions@alderneyshipping.com www.alderneyshipping.com Retail 01481 246827 www.alliance.gg

Property 01481 729891 www.alphaestates.net

Alpha Estates Ltd David Ingrouille david@alphaestates.net Alternative Solutions Limited Neil Jordan solved@asl.gg Amalgamated Facilities Management Ltd Darren Etasse enquiries@amalgamatedfm.com

Retail 01481 253088 www.annandale.gg

Annandale Ltd Richard Ogier richardo@annandale.gg

Legal Services 01481 724124 www.guernseylegal.com

abt Alex Denoual enquiries@guernseylegal.com

Alliance Ltd Andrew Bagot alliance@cwgsy.net

Retail 01481 245713

Amyson’s (1978) Ltd Dennis Steer

IT & Computing 01481 701234 www.asl.gg

Apéritif James Le Gallez james@aperitif.gg

Food & Drink 07781 143432 www.apéritif.gg

AP Group Ltd Andrew Cullen info@apgroupglobal.com

Recruitment, HR & Payroll 01481 715757 www.apgroupglobal.com

Apax Partners Guernsey Limited Financial Services Andrew Guille 01481 810000 andrew.guille@apax.gg www.apaxpartners.us.com/offices/guernsey Appleby Legal Services Gavin Ferguson 01481 755600 guernsey@applebyglobal.com www.applebyglobal.com Aquarius Accounting Services Limited Tracey Van Zanten tracey@aquariusaccounting.gg

Financial Services 01481 715611 www.aquariusaccounting.gg

Aquastar Ltd Geoff Wilson aquastar@guernsey.net

Marine 01481 244550 www.aquastar.gg Home & Garden 01481 265296

Arborcraft Ltd Jonathan Skillett arborcraft@cwgsy.net

Archivist Business Services Bryan Smitheram 01481 251484 office@archiviststorage.com www.archiviststorage.com Armstrong Continuity Limited Chris Oliver info@armstrong-continuity.com

Consultants 01481 251683 www.armstrong-continuty.com

Arrowsmith Marlowe Tracy Guille tracyasmlaundry@suremail.gg

Cleaners 01481 247633 www.angoragroup.co.uk

Artemis Trustees Ltd Robert Sinclair info@artemisci.com

Financial Services 01481 729466 www.artemisci.com

Atec Engineering Limited Adrian Marsh atec@cwgsy.net

Trades 01481 244977

Business Services 01481 252111 www.amalgamatedfm.com

63

Marine 01481 258514 www.atlantismarine.biz

Atlantis Marine Ltd Patrick Wheeler info@atlantismarine.biz

Best Books Ltd Colin Langlois admin@bestbooks.gg

Financial Services 01481 253332 www.bestbooks.gg

Avenue Clinic Health & Beauty Dimi Argyros 01481 728798 admin@avenueclinic.co.uk www.avenueclinic.co.uk

Betley Whitehorne Image Chris Betley guernsey@wearebwi.com

Avenue Flowers & Design Retail Ilze Alka 01481 724442 florist@avenueflowers.net www.avenueflowers.net

Betway Ltd Guernsey Branch Bridget Jennings guernsey@betway.com

Leisure 01481 746411 www.betway.com

Black Horse Offshore Ltd Phillip Le Cheminant phillip.lecheminant@blackhorse.co.uk

Financial Services 01481 710411

Advertising & Marketing 01481 728283

AWS Design & Sign Group Steve Free awsgroup@cwgsy.net

Advertising & Marketing 01481 723456 www.wearebwi.com

PR / Media / Event & Venue Services 01481 729229 www.black-vanilla.gg

Black Vanilla Jade Isabelle hello@black-vanilla.gg

B B&Q (Retail) Ltd Retail Michael Penney 01481 713005 GSY766.DutyManager@b-and-q.co.uk www.diy.com/store.guernsey/BQ_GSY766 Babbé Legal Services Simon Howitt 01481 713371 mail@babbelegal.com www.babbelegal.com Trades 01481 714344 www.bmlgsy.com

Babbé McCathie Don Babbé admin@bmlgsy.com

Recruitment, HR & Payroll 01481 731059 www.bachmannhr.com

BachmannHR Group Nathalie Langmead bmpsl@bachmanngroup.com Bailiwick Estates

Sonia Taylor sonia@bailiwickestates.com

Property 01481 714344 www.marketplaceguernsey.co.uk

Bailiwick Of Guernsey Guild of Accredited Guides

Leisure Carla Bauer 01481 723276 carla.bauer@cwgsy.net www.guernseyguidedtours.com Financial Services 01481 725147 www.jsafrasarasin.com

Bank J. Safra Sarasin Nikki Tanguy nikki.tanguy@jsafrasarasin.com Bank Julius Baer & Co Ltd Tony Crawley tony.crawley@juliusbaer.com

Financial Services 01481 726618 www.juliusbaer.com Financial Services 01481 716026

Bank Of Cyprus (CI) Ltd Andrew Dempster info@gg.bankofcyprus.com

Blanchard Building Supplies James Roberts jamesr@blanchard-ald.com

Retail 01481 822722 www.fortismerchants.co.uk

Blenheim Group Alasdair Milroy info@blenheimgroup.com

Financial Services 01481 715200 www.blenheimgroup.com IT & Computing 01481 746770 www.bleuit.com

Bleu IT Consultants Limited Matt Le Huray info@bleuit.com

Advertising & Marketing 01481 706740 www.blix.co

Blix Dominic Bennett hello@blix.co

Retail 01481 210280 www.bluediamond.gg

Blue Diamond Ltd Alan Roper alan@bluediamond.gg

Boatworks+ Marine Mark Nightingale 01481 726071 info@boatworksguernsey.com www.boatworksguernsey.com

Home & Garden 01481 200011 www.bonsaigroup.gg

Books & Company Ltd John Merrien enquiries@booksandcompany.gg

Financial Services 01481 726655 www.booksandcompany.gg

Bonsai Group Mathew Rolfe info@bonsaigroup.gg

Bordage Monumental Works Ltd Martyn Renouf

Funeral Services & Monumental Works 01481 721415

Boulangerie Victor Hugo Reda Karim boulangerievh@cwgsy.net BPP Professional Education Sarah Colley guernseyinfo@bpp.com

Food & Drink 01481 714714 www.boulangerie.gg Education & Training 01481 266176 www.bpp.com/guernsey

Barclays Private Clients International Ltd (Guernsey) Financial Services Justine Gaudion 01481 755367 justine.gaudion@barclayswealth.com www.barclayswealtcom

Brehon Ltd

Sarah Hancock accountants@brehon.co.uk

Financial Services 01481 233009 www.brehon.co.uk

Barras Car Centre Ltd Motoring & Biking Martyn Torode 01481 249915 martyn@barrascarcentre.co.uk www.barrascarcentre.co.uk

Brewin Dolphin Ltd Adrian Clayton adrian.clayton@brewin.co.uk

Financial Services 01481 736682 www.brewin.co.uk

Baudains Trade Supplies (BTS) Retail Peter Baudains 01481 248822 sales@btsgsy.com www.btsgsy.com

Bridge Dental Clinic Anne Richardson

reception@bridgedental.gg

BDO Limited Fiona McKane mail@bdo.gg

Financial Services 01481 724561 www.bdo.gg

Beckfords Funeral Services Ltd Funeral Services & Monumental Works Jane Duquemin 01481 264202 enquiries@beckfords.com www.beckfords.com Bedell Cristin Mark Helyar annie.zunino@bedellgroup.com

Legal Services 01481 812812 www.bedellgroup.com

Bella Luce Hotel & Spa Luke Wheadon wakeup@bellalucehotel.com

Hotels, Guest Houses & B&Bs 01481 238764 www.bellalucehotel.com

64

Bridgewater Limited Barry Le Pelley admin@bridgewater.co.gg Brittain Hadley Partnership Graham Hollingsworth guernsey@bhg.eu.com Brooks Macdonald Jayne Warren guernsey@brooksmacdonald.com

Health & Beauty 01481 245357 www.bridgedental.gg Financial Services 01481 722221 www.bridgewater.co.gg Architects & Surveyors 01481 713573 www.brittain-hadley.com Financial Services 01481 815555 www.brooksmacdonald.com

Browns Advocates Adrian Brown enquiries@brownsadvocates.com

Legal Services 01481 740002 www.brownsadvocates.com

BSG Resources Ltd Trades Peter Driver 01481 812000 info@bsgresources.gg www.bsgresources.com Leisure 01481 720200 www.bumblebee.gg

Bumblebee Marine Dan Meinke skipper@bumblebee.gg

Celaro Retail Allison Forman 01481 724721 celaro@cwgsy.net Channel Island Ceramics Home & Garden John Litchfield 01481 234000 mail@channelislandceramics.com www.channelislandceramics.com Retail 01481 723871 www.channelteddy.co.uk

Channel Island Toys Andrew Deane sales@channel-teddy.co.uk

Financial Services 01481 711521 www.gg.butterfieldgroup.com

Channel Island Lines Distributors Nigel Parry 01534 825611 nigel.parry@channelislandlines.com www.channelislandlines.com

BWCI Group Financial Services Stephen Ainsworth 01481 728432 mail@bwcigroup.com www.bwcigroup.com

Channel Islands Competition and Regulatory Authorites Utilities Regulator Lisa White 01481 711120 info@cicra.gg www.cicra.gg

Butterfield Bank (Guernsey) Ltd John Robinson guernsey@butterfieldgroup.com

Channel Islands Adjusters Limited Juluie-Anne Headington julie-ann@ciadjusters.com

C

Loss Adjusters 01481 722533 www.ciadjusters.com

Retail 01534 879822 www.channelislands.coop

Channel Islands Co-operative Society Ltd Colin Macleod customer.relations@channelislands.coop

IT & Computing 01481 722575 www.c5alliance.com

C5 Alliance Limited Marc LainĂŠ enquiries@c5alliance.com

Calligo Limited IT & Computing Andrew Wicks 01481 731775 info@calligo.net www.calligo.net Canaccord Genuity Wealth Management Financial Servces Andy Finch 01481 733900 cgwm_offshore@canaccord.com www.canaccordgenuity.com Retail 01481 245897 www.capelles.co.uk

Capelles Building Stores Limited Andy Le Flem sales@capelles.co.uk Careers Events Limited Anthony Reynolds info@careersevents.co.uk

Careers Guernsey Alun Williams careers@education.gov.gg

Education & Training 01481 727100 www.careersevents.co.uk Education & Training 01481 733044 www.careers.gg

Carey Group Financial Services Tim Bush 01481 737203 info@careygroup.gg www.careygroup.gg Carey Olsen Emma Mauger emma.mauger@careyolsen.com

Legal Services 01481 727272 www.careyolsen.com

Catherine Best Retail Paul Freeman 01481 237771 sales@catherinebest.com www.catherinebest.com Cazenove Capital Management Julian Winser julian.winser@cazenovecapital.com CBL Consulting

Nick Barton guernsey@cblconsulting.co.uk

Financial Services 01481 703700 www.cazenovecapital.com Consultants 01481 244433 www.cblconsulting.co.uk

CBO Projects Consultants Philip Smith 07781 128208 philip.smith@cboprojects.com www.cboprojects.com CCD Chartered Architects Limited Andrew Dyke mail@ccd-architects.com Chain Limited, The Carl Ceillam info@chainci.com

Architects & Surveyors 01481 726461 www.ccd-architects.com Security 01481 257008 www.chainci.com

Channel Island Lines Nigel Parry hello@channelislandlines.com

Distributors 01481 201430 www.channelisland.lines.com

Channel Islands Motor Factors Ltd Nigel Robert nigel.roberts@cimotorfactors.com

Motoring & Biking 01481 248411

Channel Islands Securities Exchange Mark Olliphant mark.olliphant@cisx.com

Financial Services 01481 753000 www.cisx.com Education & Training 01534 737701 www@citd.co.uk

Channel Islands Training & Development Ltd Stephanie Bass mail@citd.co.uk Channel Welders

Toni Clayton enquiries@channelwelders.gg Chateaux Estate Agency Ltd David Corson info@chateaux.gg

Retail 01481 246262 www.channelwelders.gg

Property 01481 244544 www.chateaux.gg

Cherry Godfrey Insurance Providers / Financial Services David Cherry 01481 711666 admin@cherrygodfrey.com www.cherrygodfrey.com Chescoe Chartered Surveyors & Architects Architects & Surveyors Nigel Chescoe 01481 713137 nchescoe2@icloud.com www.chescoecharteredsurveyors.com Food & Drink 01481 726624 www.christies.gg

Christies Group, The Christophe Gaultier manager@christies.gg CI Lighting Ltd Roy Rogers cilighting@cwgsy.net CIA Limited Nick England info@cia.gg CIPD Guernsey Branch Vanessa Harvey guernsey@cipdbbranch.co.uk Claire Boscq-Scott The Busy Queen Bee Claire Boscq-Scott contact@thebusyqueenbee.com Clegg Gifford & Co Ltd Cilla Thompson office@cgguernsey.com Cleland & Co Limited Harry Dick-Cleland info@cleland.gg

Retail 01481 728911 Financial Services 01481 725020 www.cia.gg Charity 07781 193697 www.cipd.co.uk

Business Services 07797 828950 www.thebusyqueenbee.com Insurance Providers 01481 728987 www.cglloyds.co.uk Financial Services 01481 740205 www.cleland.gg

65

Climate Controls Ltd Agriculture & Hortliculture B H Bisson 01481 263860 mail@climate-controls.com www.climate-controls.com Clos De Vaul Creux Leigh Gibbins eng@closdevaulcreux.co.uk Cogent Limited Nick Ferris mail@cogentlimited.com

Hotels, Guest Houses & B&Bs 01481 832527 www.closdevaulcreux.co.uk Financial Services 01481 706780 www.cogentlimited.com

Collaborate Communications Advertising & Marketing Julie Todd 01481 715222 julie@collaboratecommunications.com www.collaboratecommunications.com Legal Services 01481 723191 www.collascrill.com

Collas Crill Iain Beresford guernsey@collascrill.com

Financial Services 01481 246324 www.cjco.gg

Collenette Jones Limited Gareth Nicolle mail@cjco.gg Comprop Steve Marie enquiries@compropci.com

Property 01534 631409 www.compropi.com

Condor Ferries Travel Russell Kew

01481 729666 reservations@condorferries.com www.condorferries.com Trades 07781 148741 www.propertyplus.gg

Consult & Build Limited Tim Guilbert tcg@cwgsy.net

Cooper Brouard Estate Agents Ltd Property Matt Brouard 01481 236039 enq@cooperbrouard.com www.cooperbrouard.com Coppolo & Coyde Jonathan Coyde info@copcoy.com

Health & Safety Specialists 01481 247248 www.copcoy.com

Cranfords Estate Agents Ltd Dominic Bacon sales@cranfords.co.uk

Property 01481 243878 www.cranfords.co.uk

Cream Services Guernsey Ltd Pieter Kluyver p.kluyver@guernsey-butter.com

Distributors 01481 751000 www.guernsey-butter.com Retail 01481 720203 www.creaseys.com

Creaseys and Son Ltd Anthony Creasey anthony.creasey@creaseys.com

Create Limited Architects & Surveyors James Barker 01481 259333 info@create-architecture.com www.create-architecture.com Credit Suisse (Channel Islands) Ltd Financial Services Peter Webber 01481 719000 guernsey.location@credit-suisse.com www.credit-suisse.com Credit Suisse Trust AG Financial Services Anne Bigeard 01481 719100 guernsey.location@credit-suisse.com www.credit-suisse.com Criteria Wealth Management Ltd Mark Penney info@criteriawm.com Crowd Media Jo Porritt hello@crowdmedia.co.uk Crowd Training Academy Jo Porritt hello@crowdtraining.me CT Plus Lee Murphy guernsey@htcgroup.org

66

Financial Services 01481 726375 www.criteriawm.com

Advertising & Marketing 01481 721632 www.crowdmedia.co.uk Education & Training 01481 721632 www.crowdtraining.me Travel 01481 700456 www.buses.gg

D Business Services 01481 740214

D.D.S. Archive Storage Ltd J Kempson ddsarchive@cwgsy.net

Food & Drink 01481 721552 www.danello.gg

Da Nello Ltd Nello Ciotti danello@cwgsy.net

David Jackson Accountant and Financial Manager Financial Services David Jackson 07781 105457 davidjackson@cwgsy.net www.guernseyfinancialmanager.com Financial Services 01481 254748 www.degaris.gg

de garis accounting Diane de garis diane@degaris.gg

Home & Garden 01481 247356

De Jersey, B R French Polisher B De Jersey bdejersey@cwgsy.net

Financial Services 01481 724011 www.deloitte.co.uk

Deloitte LLP John Clacy jclacy@deloitte.co.uk Deutsche Bank International Limited Michael McKay michael.mckay@db.com Delta Training & Consultancy Dawn Bagnall info@guernseyfirstaid.com Digimap Ltd Colin Le Conte admin@digimap.gg Dixcart Trust Corp Ltd John Nelson advice.guernsey@dixcart.com

Financial Services 01481 702000 www.db-ci.com Education & Training 07839 123011 www.guernseyfirstaid.com Mapping 01481 700321 www.digimap.gg Financial Services 01481 723996 www.dixcart.com

Dominion Fund Management Limited Financial Services Jason Le Roux 01481 734342 investorservices@dominion-funds.com www.dominion-funds.com Donkeylogic Limited Justin Guilbert iinfo@donkeylogic.com

IT & Computing 01481 252222 www.donkeylogic.com

Dorey Financial Modelling Martyn Dorey martyn.dorey@doreyltd.com

Financial Services 01481 729044 www.doreyltd.com

Dorey Lyle & Ashman Ltd Adrian Ashman home@dla.gg

Trades 01481 258123 www.dla.gg

Doyle Motors Ltd Pierre Payne pierre@doylemotors.co.uk Duke Of Normandie Hotel Alan Sillett enquiries@dukeofnormandie.com DPS Global Healthcare Recruitment Roger Seaforth info@dpsglobalrecruitment.com Duke of Richmond Hotel, The Lukas Laubscher reservations@dukeofrichmond.com DW Arundell and Co Ltd Penny Wilson dwa@dwaflooring.com

Motoring & Biking 01481 724025 www.doylemotors.co.uk Hotels, Guest Houses & B&Bs 01481 721431 www.dukeofnormandie.com Recruitment, HR & Payroll 01481 255588 www.dpsglobalrecruitment.com Hotels, Guest Houses & B&Bs 01481 726221 www.dukeofrichmond.com Retail 01481 246844 www.dwaflooring.com

E Financial Services 01481 722322 www.eisturdza.com

E.I. Sturdza Strategic Management Limited Adam Turberville info@eisturdza.com

Consultants 01481 712826 www.east-harbour.com

East Harbour Associates Ltd Jonathan Guillemet info@east-harbour.com

Financial Services 01481 721069

Eaton Place Investments Ltd Ondrej Faborsky centrumgsy@aol.com Ec events Julie Settle admin@ec-jersey.com

Event & Venue Services 01534 484234 www.ec-jersey.com

Ecoscreed (CI) Limited Trades Andy Allen 07781 457217 info@ecoscreedci.com www.ecoscreedci.com Financial Services 01481 716336 www.groupedr.gg

Edmond de Rothschild Asset Management Limited Stuart Perfitt info@groupedr.gg

Financial Services 01481 723432 www.efginternational.com

EFG Private Bank Channel Islands Limited Peter Daniels info@efgci.com

Financial Services 01481 721672 www.elian.com

Elian Fiduciary Services Tom Amy info@elian.com ELM Compliance Consultants Limited Emma Mauger emma@elmcompliance.com

Financial Services 07781 109289 www.elmcompliance.com

Financial Services 01481 717400 www.ey.com/channel_islands

EY Mike Bane eyguernsey@uk.ey.com Evans & Co Brian Evans info@evansofficeinteriors.com

Business Services 01481 253277 www.evansofficeinteriors.com

Executive Car Services Ltd Andy Ogier executivecars@cwgsy.net

Travel 07781 155545 www.executivecarsguernsey.com

F Falla Associates International Ltd David Falla guernsey@falla.com

Architects & Surveyors 01481 728020 www.falla.com

Feel Unique At Au Caprice Gee Marsh ocapel@feelunique.com

Retail 01481 729721 www.feelunique.com

Ferryspeed (Guernsey) Ltd Martyn Langlois sales@ferryspeed.com

Distributors 01481 249094 www.ferryspeed.com

Finigan & Gibson Dave Finnigan FirstAid.gg John Atkins contact@firstaid.gg Firstcall Recruitment Ltd Tina Quertier info@firstcall.co.gg

Trades 01481 247290 Education & Training 01481 266799 www.firstaid.gg Recruitment, HR & Payroll 01481 714634 www.firstcall.co.gg

First Names Group David Preston guernsey@firstnames.com

Financial Services 01481 234200 www.firstnames.com/locations/guernsey

Fletchersports Terry Ferbrache fletchersports@hotmail.com Fleur du Jardin, Hotel Ian Walker info@fleurdujardin.com

Retail 01481 724114 www.fletchersports.co.uk

Food & Drink 01481 257996 www.fleurdujardin.com

Focus Group Katie Bellingham info@focushrs.com

Recruitment, HR & Payroll 01481 728824 www.focushrs.com Retail 01481 238395

Forest Stores Ltd Keith Bienvenu foreststores@cwgsy.net

Fort Grey Consulting Limited Consultants Daniel de Lisle 07781 439746 daniel.delisle@fortgreyconsulting.com www.fortgreyconsulting.com Financial Services 01481 234460 www.thefortgroup.com

Fort Group, The Jos Ensink info@thefortgroup.com

Property 01481 747804 www.fractional.net

Fractional Ownership Consultancy Limited, The Nick Hannah

info@fractional.net

French Connections Laure Abeille-Brown laure@islebc.com

Distributors 01481 722388 www.frenchconnections.gg

Fuel Supplies (C.I.) Ltd Jennie Hamilton enquiries@fsci.co.uk

Distributors 01481 200800 www.fsci.co.uk

Fuller Group Ltd Alex Fuller contact@fullergroup.co.uk

Property 01481 730702 www.fullergroup.co.uk

Fultura Limited Steve Vowles info@fultura.net

IT & Computing 01481 710047 www.fultura.net

Fumoto Engineering of Europe Ltd Richard Flemming sales@fumoto-valve.com Fusion Systems Ltd Paul Briggs enquiry@fusion-systems.com

Trades 01481 710047 www.fumotousa.com

IT & Computing 01481 721031 www.fusion-systems.com

G g2a Architecture Laura Priaulx hello@g2a.gg

Architects & Surveyors 01481 237360 www.g2a.gg

G4S Secure Solutions Bob Le Bargy enquiries@gg.g4s.com

Business Services 01481 265133 www.g4s.gg

Galaxy CI Computer Brokers Ltd Stuart Mosley info@galaxyci.com

IT & Computing 01481 740022 www.galaxyci.com

Garenne Construction Group Ltd Richard Jones enquiries@garenne.gg Generali Worldwide Insurance Company Ian Robinson enquiries@generali-guernsey.com

Trades 01481 254262 www.garenne.gg

Insurance Providers 01481 715400 www.generali-worldwide.com

67

Trades 01481 201015 www.geomarine.gg

Geomarine Limited Ian Gilmour enquiries@geomarine.gg

Recruitment, HR & Payroll 01481 729020 www.giroscope.gg

Giroscope Limited Joanne Robilliard info@giroscope.gg

Goldridge Estate Agents Property Geoff Mauger 01481 715600 sales@goldridge.gg www.goldridge.gg Gower Financial Services Rob Boyd theansweris@gowerfinancial.com

Financial Services 01481 700155 www.gowerfincancial.com

Granite Le Pelley Ltd Phil Le Roy enquiries@granitelepelley.gg

Trades 01481 257610 www.granitelepelley.gg Financial Services 01481 753400 www.gt-ci.com

Grant Thornton Ltd David Spring info@gt-ci.com

Renewable Energy 01481 727388 www.greenacorn.gg

Green Acorn Ltd Keith Hounsell info@greenacorn.gg GFF Guernsey Greg Forino gregforino@gff.gg

Gardeners & Landscapers / Retail 01481 235936 www.gff.gg

GTA University Centre

Simon Le Tocq admin@gta.gg

Education & Training 01481 721555 www.gta.gg Motoring & Biking 01481 726644 www.guernseyauto.gg

Guernsey Auto & Electrical Supply Co. Ltd Philip Sandwith info@guernseyauto.gg

• • • • national award-winning independent retailer •

BEDS MATTRESSES SOFT FURNISHINGS HOME VISITS LEADING BRANDS

52 Lower Pollet, St. Peter Port, GY1 1WF | Tel: 01481 7230036 E: sales@guernseybedding.co.uk | guernseybedding Retail 01481 723036

Guernsey Beds & Bedding Peter de Laune sales@guernseybedding.co.uk

Guernsey Botanical Trust Charity Hugh Johnson 01481 713961 guides@guernseywalledgarden.org.gg www.guernseywalledgarden.org.gg Guernsey College of Further Education Saboohi Famili college@gcfe.net

Food & Drink 01481 237777 www.guernseydairy.com

Guernsey Dairy Andrew Tabel admin@guernseydairy.com Guernsey Disability Alliance

Shelaine Green info@disabilityalliance.org.gg Guernsey Electricity Ltd Alan Bates admin@electricity.gg

Guernsey Event Company Ltd, The Alex Bridle info@eventguernsey.com Guernsey Event Medical Services Ltd John Atkins contact@gems.gg

Education & Training 01481 737500 www.guernseycollege.ac.gg

Charity 07781 467316 www.disabilityalliance.org.gg Distributors 01481 200700 www.electricity.gg Event & Venue Services 01481 728686 www.eventguernsey.com Event & Venue Services 01481 266799 www.gems.gg

Guernsey Flowers Ltd Bridget Foss info@sendabunch.co.uk Guernsey Freight Services Ltd Gary Robilliard info@guernseyfreight.com

Retail 01481 251929 www.sendabunch.co.uk Distributors 01481 238180

Distributors 01481 724811 www.gsygas.com

Guernsey Gas Ann Cox jsd@i-e-g.com

Housing 01481 245530 www.gha.gg

Guernsey Housing Association Steve Williams ghaenquiries@gha.gg

Guernsey Mind

Charity Emily Litten 01481 722959 info@guernseymind.org.gg www.guernseymind.org.gg Guernsey Occupational Safety & Health Assoc Andrew Mills awards@gosha.org.gg Guernsey Pearl Ltd Andy Ison andyison@hotmail.com

Health & Safety Specialists 01481 255774 www.gosha.org.gg

Retail 01481 266404 www.guernseypearl.co.uk Retail 01481 724001

Guernsey Photographics Ltd Tim Harland arcade@guernseycomputers.com Guernsey Post Bethan Griffiths custserv@guernseypost.com

Distributors 01481 711720 www.guernseypost.com

Guernsey Press Company Ltd, The Publishers J Marquand 01481 240240 newsroom@guernsey-press.com www.guernsey-press.com Guernsey Recycling Ltd Recycling Alan Crowe 01481 245402 guernseyrecycling@cwgsy.net www.guernseyrecycling.co.uk Guernsey Registry Alan Bougourd enquiries@guernseyregistry.com

Business Services 01481 743800 www.guernseyregistry.com

Guernsey Sands (Stillbirth & Neonatal Death Society)

Charity Tania Shires 07781 715973 guernseysands@gmail.com www.guernseysands.org.gg Guernsey Self Store Ray Blakely space@guernseyselfstore.com Guernsey Sheet Metal Co (1993) Ltd Adrian Vaudin gsmco@cwgsy.net Guille-Alles Library Laura Milligan ga@library.gg

Archive & Storage 01481 700077 www.guernseyselfstore.com

Trades 01481 723617

Education & Training 01481 720392 www.library.gg

H Hamilton Brooke Ged Kelly post@hamiltonbrooke.com Harbour Trustees Ltd Sally Wilkinson mail@harbour.co.gg Haskins Legal Felicity Haskins info@haskinslegal.com

68

Financial Services 01481 720071 www.guernseyfinance.com

Guernsey Finance Dominic Wheatley info@guernseyfinance.com

Advertising & Marketing 01481 714437 www.hamiltonbrooke.com Financial Services 01481 704800 www.harbour.co.gg Legal Services 01481 721316 www.haskinslegal.com

Recruitment, HR & Payroll 01534 750106 www.hassellblampied.com

Hassell Blampied Associates Lesley Harrison enquiries@hassellblampied.com

Charity 01481 265623 www.headwayguernsey.com

Headway Guernsey LBG Philippa Stahelin fundraising@headwayguernsey.org.gg Health Information Guernsey Wendy Beaven info@healthtravel.org

Health and Beauty 01481 707470 www.healthtravel.org

Healthspan Limited Ann Outram headoffice@healthspan.co.uk

Retail 01481 711321 www.healthspan.co.uk Education and Training 07781 153202 www.heimdallrsolutionsltd.com

Heimdallr Solutions Ltd Rob Prow info@heimdallrsolutionsltd.com Henderson Green Richard Spinney richard@hgp-guernsey.com

Trades 01481 729967 www.hendersongreen.co.uk

Heritage Group Ltd Kevin Roberts info@heritage.co.gg

Financial Services 01481 716000 www.heritage.co.gg

Heritage Insurance Brokers Ltd Gordon Snell info@heritage.co.gg

Insurance Providers 01481 740000 www.heritageinsurance.gg

HFL Limited Margaret Spencer admin@hfl.co.gg

Financial Services 01481 722066 www.hfl.co.gg

Holeshot Ltd Marc Maubec holeshot@cwgsy.net HSBC Bank Plc Kieran Rose kieran.s.rose@hsbc.com HSBC Private Bank (CI) Ltd Ian Richardson ian.f.richardson@hsbcpb.com HSSD Occupational Health Department Emma Wood ewood@hssd.gov.gg Hunt Brewin Peter Brewin peter@huntbrewin.com HVC Mark Farey info@hvc.gg

Consultants 01481 242700 www.integrated-skills.com

Integrated Skills (Guernsey) Ltd Matthew Polson info@integrated-skills.com

Distributors 01481 715634  www.i-e-g.com

International Energy Group Tony Nicholls energy@i-e-g.com

Retail 01481 200091 www.intersport.co.uk

Intersport Guernsey Nigel Hurford intersportguernsey@newtelsurf.com

Manufacturers 01481 710767

Intersurgical (Guernsey) Ltd Mark Levrier mol@intersurgical.co.uk

Intertrust Group Financial Services Paul Schreibke 01481 211000 guernsey@intertrustgroup.com www.intertrustgroup.com Travel 01481 700066 www.intransit.gg

Intransit Limited Lauren Le Feuvre info@intransit.gg

Financial Services 01481 706483 www.investec-ci.com

Financial Services 01481 717705 www.hsbc.co.uk

Ipes Andrew Whittaker andrew.whittaker@ipes.com

Financial Services 01481 713843 www.ipes.com

Financial Services 01481 759000 www.hsbcprivatebank.com

Iris and Dora Denyse McGahy studio@irisanddora.co.uk

Screenprinters 07781 464586 www.irisanddora.co.uk

Isabelle Vets Helen Dyke vets@isabellevets.co.uk

Veterinary Services 01481 723863 www.isabellevets.co.uk

Health & Beauty 01481 707411 www.gov.gg/occupationalhealth Architects & Surveyors 01481 728236 www.huntbrewin.com Trades 01481 700275 www.hvc.gg

Island Coachways Ltd Hannah Beacom admin@icw.gg

Travel 01481 720210 www.icw.gg

Island Electrics Ltd Richard Cowling island.electrics@cwgsy.net

Trades 01481 263598 Media / Advertising & Marketing 01481 242000 www.islandfm.com

Island FM Martyn Parr info@islandfm.com

Security 01481 714050 www.ilsg.co.uk

Island Lock & Safe Co Guernsey Ltd Trevor Mahy enquiries@ilsg.co.uk Property 01481 760001 www.i2office.gg

IAM Advisory Michael Strachan michael.strachan@iamadvisory.com

Financial Services 01481 716575 www.iamadvisory.com

Ilex Lodge Ltd Sandra Berry reservations@selfcatering.co.gg

Insurance Corporation of the Channel Islands Ltd Insurance Providers Glyn Smith 01481 713322 icci@insurancecorporation.com www.insurancecorporation.com

Investec Kay Parnwell kay.parnwell@investec-ci.com

i2Office Michelle Morley enquiries@i2office.co.uk

Ideal Furnishings Ltd Steve Argo sales@idealfurnishings.co.uk

Advertising & Marketing 01481 740073 www.indulgemedia.com

Indulge Media Ltd Russell Isabelle hello@indulgemedia.com

Retail 01481 721313 www.holeshot-fashion.com

I Ian Brown’s Cycle Shop Ian Brown reservations@selfcatering.co.gg

Manufacturers 01481 722787 www.igcmaf.eu

Immuno Biotech Ltd David Noakes info@gcmaf.eu

Retail 01481 721581 www.selfcatering.co.gg Retail 01481 720121 www.idealfurnishings.co.uk Hotels, Guest Houses & B&Bs 01481 237491 www.selfcatering.co.gg

Island Marine Craft Ltd

Ian Moxon islandmarine@cwgsy.net

Marine 01481 249294 www.islandmarinecraft.co.uk

Island Posture Centre Health & Safety Specialists Richie McCurdy 07781 146007 info@islandposturecentre.com www.islandposturecentre.com Island Waste Ltd (Skips R Us/Circuit Skips/Rf Mills) Dan Hubert recycle@islandwaste.gg Islands Insurance Peter Rowe insure@islandinsurance.gg Isle of Sark Shipping Company Sarah Masterton info@sarkshipping.gg

Trades 01481 235762 www.islandwaste.gg

Insurance Providers 01481 710731 www.islandsinsurance.gg

Shippers 01481 724059 www.sarkshippingcompany.com

69

Recruitment, HR & Payroll 01481 722817 www.itchyfeet.gg

Itchyfeet Recruitment Agency Jodie Baker team@itchyfeet.gg

Hotels, Guest Houses & B&Bs 01481 724624 www.lafregatehotel.com

La Fregate Hotel Simon Dufty enquiries@lafregatehotel.com

Not For Profit 07839 190687

La FROG Pauline Fath info@lafrog.co.uk

J

La Pointe Farm Apartments Hotels, Guest Houses & B&Bs Kevin Gallichan 01481 267169 lapointefarm@guernsey.net www.lapointefarm.com

Retail 01481 725991 www.jkblinds.com

JK Window Blinds Kevin Philp info@jkblinds.com JT Paul D Taylor pauldtaylor@jtglobal.com

Telecommunications 01481 888134 www.jtglobal.com

Jacksons (CI) Ltd Peter Campbell petercampbell@jacksons.gg

Motoring & Biking 01481 235441 www.jacksonsci.com

Jamie Falla Architecture Jamie Falla studio@jamiefalla.com

Architects & Surveyors 01481 728886 www.jamiefallaarchitecture.com

Johansen Executive Coaching Cato Johansen cato@johansenexecutivecoaching.com

Education & Training 01481 736215 www.johansenexecutivecoaching.com

Joy’s Production Services Ltd Peter Joy info@joys.com

Event & Venue Services 01481 727117 www.joys.com

Hotels, Guest Houses & B&Bs 01481 235292 www.lavillettehotel.co.uk

La Villette Hotel & Leisure Club Graham Power reservations@lavillettehotel.co.uk

Health & Beauty 01481 710781 www.opticians.gg

Larbalestier Opticians Simon Larbalestier hello@opticians.gg

Law At Work Recruitment, HR & Payroll / Health & Safety Specialists Kelly Flageul 01481 727155 admin@lawatworkci.com www.lawatworkci.com Retail 01481 713277 www.lecointrophies.co.uk

Le Coin Trophies Steven Le Prevost info@lecointrophies.co.uk

Le Friquet Garden Centre Retail James Robin 01481 259220 manager@lefriquetgardencentre.gg www.bluediamond.gg/le-friquet-garden-centre.gg Le Mont Saint Garage David Beausire dave@lemontsaint.co.uk

Motoring & Biking 01481 264811 www.lemontsaint.co.uk

Le Nautique Restaurant GĂźnter Botzenhardt lenautiquerestaurant@msn.com

Food & Drink 01481 721714 www.lenautiquerestaurant.co.uk

Le Page, Robert W. Architects & Chartered Surveyors Architects & Surveyors Robert Le Page 01481 725239 architect@rwlp.co.gg www.rwlp.co.gg

K

K De P Glass Ltd Alan Tacon alant@kdep-glass.com Kemp Le Tissier Limited Angus Kemp info@kempletissier.com Kingdom Architects + Planners David Kingdom kingdom@kingdomarchitecture.com KPMG Channel Islands Neale Jehan njehan@kpmg.com KRyS Global

Caroline Malloy admin@krys-global.com KYCme (Guernsey) Ltd Dominique Carpentier dominique@kycme.com

Leapfrog Recruitment Consultants Chris Gnapp jobs@leapfrogjobs.com Manufacturing 01481 246861 Financial Services 01481 253050 www.kempletissier.com Architects & Surveyors 01481 723658 www.kindomarchitecture.com Financial Services 01481 721000 www.kpmg.com/channelislands Financial Services 01481 711211 www.krys-global.com Financial Services 07911 728250 www.kycme.com

La Collinette Hotel Ltd Andrew Chambers reservations@lacollinette.com

70

Learning Clubs Education and Training Carol Railton 01481 246973 c_railton@yahoo.com www.learningclubs.com Learning Company Ltd, The Kathy Tracey mail@thelearningcompany.ws Les Buttes Holiday Cottages Martin Ozanne info@lesbuttes.com

Hotels, Guest Houses & B&Bs 01481 710331 www.lacollinette.com

Education & Training 01481 730598 www.thelearningcompany.gg Hotels, Guest Houses & B&Bs 01481 266363 www.lesbuttes.com

Les Cocquerels Guest House Hotels, Guest Houses & B&Bs R Pipet 01481 254468 pipet.family@hotmail.co.uk www.visitguernsey.com/accommodation#2005 Les Cotils Fiona Naftel reception@lescotils.com

Event & Venue Services 01481 727793 www.lescotils.com

Les Granges de Fleurs Holiday Apartments Michael de Garis grangesdesfleurs@cwgsy.net

Hotels, Guest Houses & B&Bs 01481 256879 www.grangesdesfleurs.com

Les Merriennes Self Catering S Paine paine@cwgsy.net

Hotels, Guest Houses & B&Bs 01481 263262 www.visitguernsey.com/accomodation#2005

Les Vaugrats Campsite J Laine enquiries@vaugratcampsite.com

L

Recruitment, HR & Payroll 01481 711188 www.leapfrogjobs.com

Liberation Group, The Mark Crowther info@liberationgroup.com Liberation Management Ltd David Rowlinson info@liberation.gg

Leisure 01481 257468 www.vaugratcampsite.com Food & Drink 01534 764000 www.liberationgroup.com Financial Services, 01481 740145 www.liberation.gg

Lince Salisbury Matt Godfrey mgodfrey@lince-salisbury.com Lilley and Co Ltd Trudi Lilley trudi@lilleyandco.gg Lindum Consult Andrew Morley lindumconsult@gmail.com Links Communications Richard Bird links@guernseynet Liquid Katrina Bray katrina@weareliquid.com

Business Services 01481 735000 www.lince-salisbury.com Financial Services 01481 700582 www.lilleyandco.gg Architects and Surveyors 01481 264526 Telecommunications 01481 248360 www.linkslocator.co.uk Advertising & Marketing 01481 728841 www.weareliquid.com

Livingroom Estate Agents Richard Hardie info@livingroom.gg

Property 01481 233008 www.livingroom.gg

Lloyds Bank International Limited Mike Starkey mike.starkey@lloydsbankinternational.com

Financial Services 0845 7309373 www.lloydsbankinternational.com

Martyn Guille Silversmiths and Fine Jewellers Martyn Guille info@channelsiandsilver.com Mauger, D. P. Electrical Contractor Dave Mauger davemauger@cwgsy.net

Retail 01481 236771 www.meadowcourtfarm.co.uk

Meadow Court Farm Ray Watts meadowcourtfarm@cwgsy.net Meadowcroft Limited Paul Meadowcroft mail@meadowcroft.gg

Trades 01481 727715

Medical Specialist Group Neil Robilliard info@msg.gg

Health 01481 238565 www.msg.gg

Louvre Group Derek Baudins guernsey@louvregroup.com

Financial Services 01481 727249 www.louvregroup.com

Mercury Distribution Ltd James Greening jgreening@mercurydistribution.com

Lovell Ozanne & Partners Ltd Andrew Ozanne admin@lovellozanne.com

Architects & Surveyors 01481 235397 www.lovellozanne.com

Michele Hilton Design Michele Hilton info@michelehilton.com

Financial Services 07911 728250 www.mekad.com

Mekad (Guernsey) Limited Dominique Carpentier info@mekad.com

Retail 01481 721122 Home & Garden 07781 464600 www.michelehilton.com Motoring and Biking 01481 720777 www.millards.org

Millard & Co Ltd Tim Millard millards@cwgsy.net

Financial Services 01481 714942 www.milroycapital.com

Milroy Capital Ltd Robert Milroy rmilroy@milroycapital.com Mindful Guernsey Nicky Jenkins info@mindfulguernsey.com

Financial Services 07911 717755 www.madihan.com

Mallard Cinema, The David Brown info@mallardcinema.co.uk

Leisure 01481 266366 www.themallardcomplex.com

Mappin and Webb Retail Stephanie Duskova 01481 723621 433@mwgroup.co.uk www.mappinandwebb.com/store-finder/Guernsey/433 Marine & General Engineers Ltd David Coleman gcc@mge.gg Marine Electronics Ltd Alan Green sales@marine-electronics.co.uk

Marine / Trades 01481 243048 www.mge.gg Marine 01481 253181 www.marine-electronics.co.uk

Martel Maides Richard Fox info@martelmaides.co.uk

Property / Auctioneers 01481 713463 www.martelmaides.co.uk

Martel-Dunn Recruitment Sandra Martel-Dunn recruit@martel-dunn.com

Recruitment, HR & Payroll 01481 730565 www.martel-dunn.com

Trades 07781 165892

Recycling 01481 247599 www.maysiderecycling.gg

Property 01481 728721 www.long-port.com

Madihan Limited Sue Guillard info@madihan.com

Mayside Recycling Michael Grime info@mayside recycling.gg

Long Port Properties Ltd Charles Billson steve.brehaut@long-port.com

M

Retail 01481 236161 www.channelislandsilver.com

Property 01481 244244 www.mawsoncollins.com

IT & Computing 01481 737000 www.gg.logicalis.com

Advertising & Marketing 01481 750490 www.lrd-thebigidea.com

Mawson Collins Howard Mawson info@mawsoncollins.com

Logicalis Guernsey Limited Rene Brun solutions@gg.logicalis.com

LRD - The Big Idea Jim Delbridge jim@lrd-thebigidea.com

Retail 01481 734444

Martin O’Meara Gary Willcocks garyw@momeara.co.uk

Miss Nob Ladies’ International Fashions Mary Le Poidevin lepoidevinlaforge@cwgsy.net

Education & Training 07781 130128 www.mindfulguernsey.com Retail 01481 721800

Miton Optimal Portfolio Managment CI Limited Financial Services Mark Margetts-Smith 01481 740044 info@mitonoptimal-ci.com www.mitonoptimal-ci.com Manufacturers 01481 241024 www.monaflex.com

Monarch Vulcanising Systems Ltd Toni Elderfield info@monaflex.com

Montagu Evans Channel Islands Architects & Surveyors / Property Tony Rowbotham 01481 742280 info@montagu-evansci.com www.montagu-evansci.com Moore Stephens Lance Spurrier ms@msgsy.com

Financial Services 01481 721769 www.msguernsey.moorestephens.com

Mora Restaurant and Brasserie Andre Moreira eat@mora.gg Morgan Sharpe Administration Ltd Serena Tremlett info@morgansharpe.com Mourant Ozannes Robert Shepherd guernsey@mourantozannes.com

Food & Drink 01481 725053 www.mora.gg Financial Services 01481 231100 www.morgansharpe.com Legal Services 01481 723466 www.mourantozannes.com

71

MS & Co Martin Sandle ma@msandco.gg

Financial Services 01481 701521

MSD International Limited Business Services Simon Golland 01481 241200 info@msdinternational.com www.msdinternational.com Muse Steve Le Poidevin relax@musge.gg

Food & Drink 01481 727101 www.muse.gg

N St J Paint & Son Ltd Paul Paint paint@guernsey.net Nashcopy CI Ltd Clive Le Tissier i@nashcopy.com National Trust of Guernsey, The Sarah Lampitt admin@nationaltrust.gg

Retail 01481 721096 Business Services 01481 712808 www.nashcopy.com Charity 01481 255384 www.nationaltrust.gg

Navitaur Limited Nick Bennett info@navitaur.com

Consultants 07781 152227 www.navitaur.com

Nerine Trust Company Ltd Keith Corbin info@nerine.com

Financial Services 01481 701300 www.nerine.com

Network Insurance and Financial Planning June Goater admin@network.gg Next Generation IT Jason Connolly info@ngit.co.uk

Insurance Providers 01481 701400 www.network.gg IT & Computing 01481 750750 www.ngit.co.uk

Nick Brett Property Ltd Nick Brett info@brettproperty.com Nordben Life & Pension Insurance Sue Garrett info@nordben.com Norman Piette Ltd Tony Gallienne sales@normanpiette.com Normandie Health & Safety Limited Chris Schofield info@normandiehs.com

Nova Wealth

Ross Preston info@novagroup.com N. P. Holdings Limited

Tony Gallienne admin@np-holdings.com

72

 Oak Trust (Guernsey) Limited David Willis dwillis@oaktrust.co.uk

Financial Services 01481 722584 www.oaktrustgroup.com Business Services 01481 244048 www.ocs-ci.com

OCS One Complete Solution Ltd Mike de Laune guernsey@ocs.co.uk

Financial Services 01481 743600 www.ci.odeywealth.com

Odey Wealth Management (CI) Limited Sarah Thomson-Kennedy info@odeywealth.com

N

Normanor Limited Sara Harborow info@normanor.co.uk

O

Property 01481 720123 www.brettproperty.com Insurance Providers 01481 702900 www.nordben.com Retail 01481 245801 www.norman-piette.com Education & Training 01481 253953 www.normandiehs.com Distributors 0 1481 268330 Financial Services 01481 231997 www.novagroup.com Retail 01481 244383

Office Projects Tony Veron tonyveron@officeprojects.gg

Business Services 01481 234490

Offshore Will Morgan info@offshore.gg

Financial Services / Education & Training 01481 736040 www.offshore.gg

Offshore Electronics Ltd Steve Marshall steve.marshall@offshore-electronics.co.uk Offshore Payroll Ltd Gary Hill gary@offshorepayroll.com Ogier Legal Claire Long legal@ogier.com Old Government House Hotel & Spa, The Tracey O’Neill toneill@rchmail.com

Manufacturers 01481 712721 www.offshore-electronics.co.uk Business Services 01481 728334 www.offshorepayroll.com Legal Services 01481 721672 www.ogier.com Hotels, Guest Houses & B&Bs 01481 724921 www.theoghhotel.com

Opus Private Limited Financial Services Shane Giles 01481 754700 guernsey@opusprivate.com www.opusprivate.com Optimus Group Limited Consultants Peter Mills 01481 755690 info@optimusgrouplimited.com www.optimusgrouplimited.com Orangefield Legis Fund Services Limited Stuart Plattransom stuart.plattransom@legisgroup.com

Financial Services 01481 726034 wwwlegisgroup.com

Orchard PR Steve Falla info@orchardpr.com

PR 01481 251251 www.orchardpr.com

Orion Insurance Management Ltd Janet Le Poidevin jan@orion-insurance.co.uk OSA Recruitment Nick Graham mynewjob@osa.gg

Insurance Providers 01481 728864 www.orion-insurance.co.uk Recruitment, HR & Payroll 01481 712891 www.osa.gg

OSG Group.Co Iain Whitchurch iain@osggroup.co

Business Services 01481 722992 www.osggroup.co

Ounsworth Decor Ltd Mac Gallienne ounsworth@cwgsy.net

Trades 01481 266194 www.ousworthdecor.com

Outdoor Guernsey Limited Ant Ford Parker bookings@outdoorguernsey.co.uk

Leisure 07781 130403 www.outdoorguernsey.co.uk

P Hotels, Guest Houses & B&Bs 01481 720971 www.pandorahotel.co.uk

Pandora Hotel C Ryan pandora@cwgsy.net

Retail 01481 712877

Paper Box, The Phillip Morgan pdamorgan@cwgsy.net

Financial Services 01481 729002 www.parish-group.com

Parish Group Ltd Arran Grisley info@parish-group.com

Partners Group (Guernsey) Ltd Financial Services Daniel Stopher 01481 711690 daniel.stopher@partnersgroup.com www.partnersgroup.com

Paul Davis Freight Services Ltd Nigel Dutson nigel.dutson@pdfs.com

Distributors 01481 244153 www.pdfs.com Financial Services 01481 724966

Perkins Chartered Certified Accountants R Laurent perkins@guernsey.net Personnel Appointments Chris Blin recruit@pa.gg

Recruitment, HR & Payroll 01481 723221 www.pa.gg

Retail 01481 266066 www.pettechnologystore.com

Pet Technology Store Ltd Helen Chamberlain sales@pettechnologystore.com

Advertising & Marketing 01481 230966 www.pjwd.net

PJWD.Net Paul J Ninnim enquiries@pjwd.net

Recruitment, HR & Payroll 01481 736444 www.1strecruit.co.uk

Placing People 1st Lynda Sims jobs@placingpeople1st.co.uk

Manufacturers 01481 253051 www.polarinstruments.com

Polar Instruments Ltd Nigel Mann mail@polarinstruments.com

Financial Services 01481 716000 www.polygon.co.gg

Polygon Group Limited Amanda Groves info@polygon.co.gg

Business Services 01481 244718 www.posinteriors.com

POS Interiors David Inglis sales@posinteriors.com

Potting Shed, The Advertising & Marketing Jay Aylmer 01481 727699 gsy@thepottingshed.com www.thepottingsheddesign.com Distributors 01481 242311 www.precisionplastics.co.je

Precision Plastics Kevin Brown sales@precisionplastics.co.gg Price Bailey Limited Kirsty Warner guernsey@pricebailey.gg

Financial Services 01481 715669 www.pricebailey.gg

Prime Practice Nick Guillemette nicklg@cwgsy.net

Business Services 07781 156118 www.primepracticeguernsey.co.uk Printers 01481 259188 www.printedinguernsey.gg

Printed in Guernsey Rob Plampton theteam@printed.gg

Project Hire & Sale (Guernsey) Ltd Tony Gallienne enquiries@project.gg

Prospero Facilities Services Paul Clark

info@prospero.gg Profile Event Management Michele Butters michele@profileevent.co.gg

Financial Services 01481 753333 www.theprovidenceworld.com

Providence Global Limited Sarah Whittaker info@provifinancial.co.uk

Retail 01481 242047 www.project.gg Business Services 01481 723000 www.prospero.gg

Event & Venue Services 01481 740843 www.profile.co.gg

PwC John Roche john.roche@gg.pwc.com

Financial Services 01481 752000 www.pwc.com

Q Business Services 01481 263224 www.quantum.gg

Quantum Cabling Installations Ltd Mark Addlesee support@quantum.gg

Marine 01481 715399 www.quantum-medmarine.com

Quantum Med Marine Ltd Nick Piper npiper@quantum-medmarine.com Quintessential Relocation Consultants Jo Stoddart info@qrcci.com

R

Consultants 01481 257200 www.qrcci.com

RG Falla Ltd Peter Gregory enquiries@rgfalla.gg

Trades 01481 256585 www.rgfalla.gg

RW Randall Ltd Jayne Langlois tours@rwrandall.co.uk

Food & Drink 01481 720134 www.randallsbrewery.com Motoring & Biking 01481 244551 www.rabeys.com

Rabeys Group Ltd Gary Rouget sales@rabeys.com

Financial Services 01481 729100 www.ravenscroft.gg

Ravenscroft Ltd Simon Melling info@ravenscroft.gg Ray & Scott Ltd Jeff Fox ray.scott@cwgsy.net

Retail 01481 244610 www.rayandscott.com Retail 01481 249544 www.regencybedding.co.uk

Regency Bedding Ltd Ben Swan sales@regencybedding.co.uk

IT & Computing 01481 267338 www.resolution-it.co.uk

Resolution IT Olly Duquemin info@resolution-it.co.uk Richard Stapley Ltd Chartered Accountants Richard Stapley rs@richardstapley.com

Financial Services 01481 267460 www.richardstapley.com

Rock & Small Ltd Matt Collas info@rockandsmall.com

Advertising & Marketing 01481 724705 www.rockandsmall.com

Rock Commercial Peter Van de Velde peter@rockcommercial.co.uk Rocquette Cider Company Ltd James Meller james@rocquettecider.com Ronez Ltd Steve Roussel steve.roussel@aggregate.com R.A. Rossborough (Guernsey) Ltd Ian Stewart gsy@rossboroughgroup.co.uk

Property 01481 728559 www.rockcommercial.co.uk Food & Drink 01481 232501 www.rocquettecider.com Trades 01481 256426 www.aggregate.com/our-businesses/ronez Insurance Providers 01481 241555 www.rossborough.co.uk

73

Ross Gower Group Dean de la Rue info@rossgower.com

Insurance Providers 01481 722222 www.rossgower.com

Save the Date Event and Venue Services Annette Gent 07781 113394 info@savethedate.gg www.savethedate.gg

Rothschild

David Oxburgh marketing@rothschild.com

Financial Services 01481 713713 www.rothschild.com

Scope Furnishing Ltd Tony Bourgaize sales@scopefurnishing.co.uk

Rotorswing UK Ltd Nick Piper nick@rotorswing.co.uk Royal Bank of Canada (C.I.) Ltd Lindsay Ozanne lindsay.ozanne@rbc.com

Marine 01481 726267 www.rotorswing.co.uk Financial Services 01481 744041 www.rbcwminternational.com

Royal Bank Of Scotland International

Financial Services Robert Girard 01481 703873 robert.girard@rbsint.com www.rbsinternational.com Royal London Asset Management C.I. Ltd Pierre Paul info@rlam.co.gg

Financial Services 01481 711261 www.rlam.com

Safehaven International Ltd Financial Services Richard Bach 01481 723925 marine@safehaveninternational.com www.safehaveninternational.com

Samuel Pepys David Whitby info@samuelpepys.com

SGB Hire John Herbert ukinfo@beis.com

Sidlocks

Roy Kilpatrick sales@sidlocks.com Sigma Robert Sillars robert.sillars@sigmaci.com

Financial Services 01481 721374 www.saffery.gg Retail 01481 727616 www.samuelpepys.com

Financial Services 01481 727374 www.skiptoninternational.com

Smart Office Richard Lowe hello@smart-office.co.uk Smith Signs Ltd Dan Smith enquiries@smithsigns.co.uk

Retail 01534 508416 www.sandpiperci.com

Sommelier Wine Company Ltd Richard Allisette som.grapevine@cwgsy.net

Source Recruitment Specialists Julia Martin hello@source.gg

Property 01481 727989 www.sarniaestateagents.com

Sovereign Trust Channel Islands Limited Stephen Hare ci@sovereigngroup.com

Sarnia Hotels Ltd Karel Harris karel@mooresguernsey.com

Hotels Guest Houses & B&Bs 01481 724452 www.sarniahotels.com

Specialist Construction Supplies Ltd Simon Kerin simon@scs-global.com

Financial Services 01481 728444 www.smcl.co.gg

Sarnia Mutual Ltd Vernon Etherington enquiries@sarniamutual.com

Financial Services 01481 723501 www.sarniamutual.com

Sarnia Roofing Ltd Andy Gavey info@sarnianroofing.com

Trades 01481 715475 www.sarnianroofing.com

Sausmarez Manor Peter De Sausmarez sausmarezmanor@cwgsy.net

Leisure 01481 235571 www.sausmarezmanor.co.uk

74

Business Services 01481 740366 www.smart-office.co.uk Sign Makers 01481 247749 www.smithsigns.co.uk IT & Computing 07781 122449 www.sofsync.co.uk Food & Drink 01481 721677

SOUP Architects Ltd Architects & Surveyors Max Babbe 07781 147667 studio@souparchitects.com www.souparchitects.com

Sarnia Estate Agents Ltd Alex Ford enquiries@sarniaestateagents.com

Sarnia Management Corporation Limited Andre Stefani sarnia@smcl.co.gg

Recruitment, HR & Payroll 01481 710639 www.situations.gg

Skipton International Jim Coupe info@skiptoninternational.com

Sandpiper CI Tony O’Neill tonyoneill@sandpiperci.com

Insurance Providers 01481 737414 www.sapphire.gg

Retail 01481 713883 www.sidlocks.com

Business Services 01481 241111 www.sigmaci.com

Education & Training / Leisure 01481 735440 www.skillsetci.com

Sofsync Ltd Susan Watson swatson@sofsync.co.uk

Property 01481 832704

Skill Set CI Limited Sharon Alvarez sharon@skillsetci.com

Financial Services 01481 810188 www.sandpiperci.com

Sapphire Underwriters Nigel Brand nigel.brand@sapphire.gg

Retail 01481 723711 www.sgb.co.uk/about/sgb-scaffolding/ci

SG Hambros Bank & Trust (Channel Islands) Limited Financial Services Bruce Duckworth 01481 704321 bruce.duckworth@sghambros.com www.privatebanking.societegenerale.co.uk

Sancus (Guernsey) Limited David Purdy info@sancuslimited.com

Sark Estate Management Dawn Manger dawn.manger@sarkestatemanagment.com

Home & Garden / Retail 01481 248567 www.sensible.gg

Sensible Technology Limited Matt Guille matt@sensible.gg

Situations Recruitment Agency Limited Melissa Campbell team@situations.gg

S Saffery Champness Jeremy Ellis info@saffery.com

Retail 01481 242100 www.scopefurnishing.co.uk

Recruitment, HR & Payroll 01481 701616 www.source.gg Financial Services 01481 729965 www.sovereigngroup.com Retail 01481 245124 www.scs-global.com

Specsavers Optical Group Dame Mary Perkins debbie.torode@gg.specsavers.com

Retail 01481 232458 www.specsavers.com

Specsavers Opticians Chris Goldsborough dir.guernsey@st.uk.specsavers.com

Health & Beauty 01481 723530 www.specsavers.com

SPF Private Clients (Channel Islands) Ltd Pierre Blampied pblampied@spf.gg

IFA 01481 715234 www.spf.gg

St Emilion Restaurant Andy Heaume andy.heaume@cihospitality.com

Food & Drink 01481 726059

St George’s Hotels, Guest Houses & B&Bs Davina Sweet 01481 721027 stgeorges@suremail.gg www.stgeorges-guernsey.com Education & Training 01481 247979 www.training.ambulance.org.gg

Technical Field Services International Ltd Recruitment, HR & Payroll Gail Batiste 01481 729298 tfsi@cwgsy.net www.tfsi-ltd.com

Hotels, Guernsey Houses & B&Bs 01481 728282 www.stpierrepark.co.uk

Tiara Software Consultants Ltd IT & Computing Tim Rawles 01481 700616 contact@tiara-ci.com www.tiara-ci.com

St John Training Services Guernsey Steve Ford firstaidtraining@cwgsy.net St Pierre Park Hotel & Golf Resort Dina Le Lacheur reservations.stpierrepark@handpicked.co.uk

Food & Drink 01481 264516 www.tasteofindiaci.com

Taste Of India Restaurant, The Tony Fernandes joyce@cwgsy.net

Town Centre Partnership Ltd Charity St Sampson’s Constable & Douzaine Parish Authority Jack Honeybill 07781 113464 The Constables 01481 244130 jackhoneybill@hotmail.com www.towncentrepartnership.com stsampsonscontables@gov.gg Stan Brouard Group Bridget Foss info@stanbrouard.com

Retail 01481 252521 www.sbpi.co.uk

Advertising & Marketing 01481 700070 www.tpacreative.com

TPA Ltd Tony Tostevin info@tpagency.com

Standard Chartered Trust (Guernsey) Limited Trevor Kelham

trevor.kelham@sc.com

Financial Services 01481 721787 www.sc.com/gg

Trafalgar Travel Ltd Suzanne Rouxel info@trafalgarleisure.com

Startup Guernsey Tony Brassell info@startup.gg

Advisory Services 01481 710043 www.startup.gg

Travel Counsellors - Chris Roberts Chris Roberts chris.roberts@travelcounsellors.com

State Street Alternative Investments Solutions (Guernsey) Financial Services Gerald Hough 01481 734700 ghough@statestreet.com www.statestreet.com/ci/en Steve Ferbrache & Co Ltd Steven Ferbrache steveferbrache@cwgsy.net Stopcost Ltd David Holt admin@stopcost.com Style Office Paul Watson office@stylegroupguernsey.com

Trades 07781 100685 Business Services 07781 413083 Business Services 01481 737044 www.stylegroupguernsey.com

Sueco The Food Co Food & Drink Sue Wilson 01481 720969 team@sueco.gg www.sueco.gg Sun Yachts Simon Hughes simon@sunyachts.co.uk

Marine 01481 722161 www.sunyachts.co.uk

Sure Telecommunications Jessica Bisson 01481 700700 contact@sure.com www.sure.com

Travel 01481 712549 www.travelcounsellors.com/chris.roberts

Swoffers Limited Andre Austin sales@swoffers.co.uk Sydney Charles Group Philip Lepp info@sydneycharles.co.uk

Travel Counsellors - Vaughan Davies Travel Vaughan Davies 01481 726837 vaughan.davies@travelcounsellors.com www.travelcounsellors.com/vaughan.davies Travel 01481 715145 www.travelsolutions.uk.com

Travel Solutions Fred Eulenkamp guernsey@travelsolutions.uk.com

Financial Services 01481 727429 www.trinitytrust.co.uk

Trinity Trust Company Limited Keith Le Poidevin info@trinitytrust.co.uk Troalic A J & Sons Ltd Andrew Troalic ajtroalics@cwgsy.net Trust Corporation of the Channel Islands Limited Ken Wrigley

ken.wrigley@trustcorpci.com TT Software Limited Tony Trenker admin@ttsoftware.gg

TTC Travel Group Limited Michael Page michael.page@bookttcuk.com

Swallow Apartments Hotels, Guest Houses & B&Bs Tyrrell Dowinton Associates Ltd Mark Hesse 01481 249633 Paul Dowinton swallowapt@aol.com mail@tda.gg Sweet PR Nichole Sweetsur nichole@sweetpr.com

Travel 01481 728121 www.trafalgarleisure.com

Retail 01481 245363 Financial Services 01481 730430 www.trustcorpci.com IT & Computing 01481 700202 www.ttsoftware.gg Travel 01481 754771 www.thetravelcorporation.com Architects & Surveyors 01481 259959 www.tda.gg

PR 07781 155188 www.sweetpr.com Property 01481 711766 www.swoffers.co.uk Insurance Providers 01481 739970 www.sydneycharles.co.uk

U Urban Kitchen

Neil Darby enquiries@urbankitchen.co.gg

Food & Drink 01481 736366 www.urbankitchen.gg

T Target Auto Parts Ltd Martyn Le Vallee target@cwgsy.net

Retail 01481 721928 www.targetautoparts.co.uk

75

V Valhalla Industries Limited Design Jeff Whittaker Xk120@cwgsy.net Valley Computer Services Ltd Gordon Dutton-Queripel sales@valley-computers.co.uk Vantage Marketing Limited Verienne Belcher verienne.belcher@vantage.gg

World Travel Ken Baker ken@worldtravel.gg Property 01481 263548

Vazon PR & Events (Metasis Ltd) Fleur Curzon fleur.curzon@vazon.co.uk

Advertising & Marketing 01481 700660 www.vantage-marketing.co

Consultants 01481 729881 vazon@vazon.gg Event & Venue Services 01481 722424 www.vazon.co.uk

Victoria Fine Jewellery Retail Victoria Brazier-Creagh 01481 740050

victoria@victoriafinejewellery.co.uk Vision Networks Ltd Bill Mead sales@cctv.gg Vortex Public Relations Nigel Robson nigel@vortexpr.com

W

Waitrose Guernsey Ian Burdekin manageradmiralpark@waitrose.co.uk Watts & Co Limited Jo Watts info@wattsandco.co Weighbridge Trust Ltd Du Preez Vermeulen admin@weighbridge-trust.co.uk White & Company Steve Hammer guernsey.hq@whiteandcompany.co.uk

Security 01481 255414 www.cctv.gg PR / Media 01481 233080 www.vortexpr.com

Retail 01481 729222 www.waitrose.com Property 01481 740071 www.wattsandco.co Financial Services 01481 720581 www.weighbridge-trust.com Removals 01481 736868 www.whiteandcompany.co.uk

White House Hotel Hotels, Guest Houses & B&Bs Jonathan Watson 01481 722377 hotel@herm-island.com www.herm-island.com White Rock Brewery Ross Gledhill enquiries@whiterockbrewery.gg Willis Management (Guernsey) Ltd Martin Best bestm@willis.com

Food & Drink 01481 249920 www.whiterockbrewery.gg Consultants 01481 720049 www.willis.com

Window Service Centre Manufacturers Mark De la Rue 01481 248743 wsc.ltd@cwgsy.net www.windowservicecentre.com

76

Architects & Surveyors 01481 723163 guernsey@wtpartnership.com www.wtpartnership.com WT Partnership (Guernsey) Ltd Nigel Carter

IT & Computing 01481 239460 www.valley-computers.co.uk

Vaudin Stonemasons Ltd Trades Lance Vaudin 01481 248316 vaudinstone@cwgsy.net www.vaudinstone.com Vazon Energy

Elizaeth Landles

Travel 01481 252211 www.worldtravel.gg

X

X-Ware Ltd, T/A JCS Barry Pitfield

info@talkjcs.com

Z

Ziggurat Genevieve Langford

stay@hotelziggurat.com

IT & Computing 03450 049 599 www.talkjcs.com

Hotels, Guest Houses & B&Bs 01481 723008 www.hotelziggurat.com

Getting from A to Z made eazy.

Barras Car Centre is proud to offer one of the most comprehensive A – Z business vehicle user packages available on the market today.

Whether you are a sole trader with one vehicle or a larger business with a fleet, we can offer a package which will guarantee you total peace of mind and ensures that your business will never be without essential transport.

This offer can also apply to other members of your team currently enjoying a car allowance.

Main features include: • Hyundai range of vehicles priced from just £6995.

(Normally £7695).

• 5 years’ free routine servicing.

• 5 years’ unlimited mileage manufacturer’s warranty.

• 5 years’ roadside assistance.

• Free collection/delivery or provision of free courtesy vehicle to ensure business continuity.

• Tailored/individual funding packages available through Black Horse Offshore Limited subject to status and their normal terms and conditions • Same terms available to employees currently enjoying a car allowance scheme (subject to normal terms and conditions).

Barras Car Centre Ltd. a locally owned, family run, independent garage has enjoyed a 25 year relationship with the Hyundai marque. Now globally ranked a top 5 automotive manufacturer, the brand regularly achieves over 10% of the local retail new car market.

Should your business be considering replacing one or more vehicle at any time in the future, we would be delighted to advise you and provide a tailored financial package to suit your individual needs.

Simply call Paul Guilmoto, Sales Manager on 249915 and we will do the rest.

www.hyundai.co.uk

Barras Car Centre Ltd 01481 249915

Unit 3, Vale Garage Complex, Braye Road, Vale, GY3 5PA www.barrascarcentre.co.uk

Total control for all your company’s mobiles With business users demanding the latest smart phone and tablet technology, and critical data being accessed and stored on these devices, it has never been more important for businesses to have full management of all devices that are in use.

Whether you’re using iOS, Android, Windows or Blackberry, Sure’s new Mobile Device Management service will enable your business to work smarter and more securely, for less than £5 per month.

Contact business@sure.com for more information.

international.sure.com