Contact Sept / Oct 15 by Contact

Sept / Oct 2015

Stephen Langlois From source to sea

DRIVEN TO CRIME?

FROM SOURCE TO SEA

Irresponsible texting, bad drivers and automatic check out machines - Mike Huston gets a few things off his chest

We find out about Guernsey Water’s spending priorities and plans, and the complexities of managing the island’s water collection, distribution and disposal

G U E R N S E Y ’ S

B U S I N E S S

FISHY BUSINESS

Richard Digard considers the issues surrounding the row over fisheries quotas and how the implications go beyond landing a few kilos of skate

M A G A Z I N E

Investment Outcome Char ting your own Course, South of France

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As summer draws to a closeâ&#x20AC;Ś The theme of my welcome piece for the last edition of Contact Magazine was uncertainty. This was in the context that the Conservative Party had just been re-elected into government thereby signifying continuity of policies and values from one government to the next bringing to an end a good deal of uncertainty for the world of commerce. For Guernsey, Chamber is pleased that negotiations over the pay deal for the public sector have recently been concluded thereby removing uncertainty regarding the cost of salaries to the island for the next two years for this very large group of employees. What is not yet known is the outcome of the public sector pension discussions that have at times been difficult and have certainly been protracted. Since the cost and long-term implications of these discussions are of huge significance to our community, itâ&#x20AC;&#x2122;s imperative that the outcome is satisfactorily concluded by the scheduled date of end of September. Recent indicators are that a common understanding is close to being reached. If this is indeed the case this will be good news as once a definitive conclusion has been

Editor Trish Grover editor@collaboratecommunications.com Advertising sales Julie Todd sales@collaboratecommunications.com Design & production

achieved this considerable long-term cost to the island can be properly ascertained, managed and the underlying uncertainty brought to an end. As we head into the last few months of the year there are signs that a busy hospitality sector is seeing an increase in visitor numbers this season. Chamber salutes the hard working members of this industry who are striving to raise standards and create a memorable experience for visitors to our beautiful island home. We cover the hospitality sector in this edition of Contact. This sectorâ&#x20AC;&#x2122;s viewpoint is important given how the industry is intrinsically linked to a whole host of other important areas of our economy - our lifeline air links, ferries, restaurants, retail and as a support to the rest of the commercial sector. But I end where I started, uncertainty in our economy favours no one, except our competitors. Chamber continues to urge our deputies to make the necessary decisions, promptly and with conviction to support and encourage business growth.

Contact is produced six times a year by Collaborate Communications Ltd. To receive Contact magazine call Julie Todd on: communications 01481 715 222 or email: sales@collaboratecommunications.com

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Contact is published by Collaborate Communications Ltd. Copyright 2015. All rights reserved. Any reproduction without permission is prohibited. Contact contains editorial content from external contributors which does not necessarily reflect the views of the publishers. Contact does not accept or respond to unsolicited manuscripts and photographs. The publishers do not accept responsibility for errors in advertisements or third party offers.

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FE AT U R ES

Viewpoint

Stephen Langlois

Richard Digard

From source to sea

Contents 4 Business news 10 Viewpoint 14 Chamber news 21 Stephen Langlois 27 Accounting 42 Hospitality 56 Workplace wellbeing 66 Grumpy old wo(man)

Grumpy old wo(man)

All in a dayâ&#x20AC;&#x2122;s work

68 Business in the community

With Mike Huston

With Alex Bridle

70 If I were in charge 72 All in a day's work

CONT RIBU T O R S Nichole Sweetsur - writer Richard Digard - writer Gemma Long - writer Paul Chapman - writer

John Oâ&#x20AC;&#x2122;Neill - photographer Chris George - photographer

BUSINESS NEWS 50s should be considered as the new 40s or even 30s… according to Gina Le Prevost, CEO AP Group. With the increase in the retirement age and change in retirement patterns, workers aged in their 50s now fall in the middle of the employment age barometer. ‘The days of people in their 50s being discriminated against because of their age should now be a thing of the past.

Unfortunately, a lot of employers still consider people in their 50s to be approaching retirement. Instead, this is no longer the case since the legal retirement age is increasing, and I am sure will soon rise to 70 plus. ‘People are living longer and most people are starting their first career in their late 20s or even early 30s – therefore on the ‘age barometer’ from 30 years to 70 years, people in their 50s fall into the middle of the gauge and no longer at the end.’ This view builds on earlier research that provides evidence of the benefits of older workers. A recent UK Gov report suggests that people up to the age of 70 can be as productive as their younger counterparts and emphasises the importance of a

A recent Women’s Development Forum (WDF) meeting, sponsored by EY, focused on diversity and inclusion in the workplace and beyond.

Inclusion in the workplace was key focus of WDF meeting

Attended by more than 70 members and guests, the discussions focused on the importance of championing positive working environments for people of all backgrounds, particularly highlighting minority groups such as the LGBTQ (lesbian, gay, bisexual, transgender and questioning) community, and promoting a culture of inclusion. Michelle Johansen, founder of WDF said: ‘We hear a lot about diversity in the workplace,

Victor Hugo Festival 2016 to mark milestone anniversary The 150th anniversary of Hugo’s ‘Toilers of the Sea’ or to give it its original title ‘Les Travailleurs de la Mer’ will be commemorated by an event next year organised by Dr Gregory Stevens Cox

mixed-age workforce. Similarly, Network for Studies on Pensions, Ageing and Retirement, 2009 shows people aged 55-64 have positive effects on younger staff. However, things have not changed much for the over-50s after being rendered redundant since the downturn of 2008. Although age-related discrimination is illegal, experts believe this is highly pervasive in the workplace. In fact, this discriminatory attitude has negative effects on the self-esteem and confidence of jobseekers. Gina says: ‘Some candidates I speak to in their 50s usually talk themselves down because they have been discriminated for their age for so long that even they now believe they are too old to find work. This thought process needs to change and some employers need to rethink their hiring process.’

but this time our meeting aimed to emphasise the often overlooked second half of the equation - inclusion. The timing of this event was particularly relevant, with the States of Guernsey’s Policy Council currently seeking public opinion on Union Civile and other options to legally recognise a committed relationship in Guernsey. ‘Our aim was to raise awareness of some of the issues facing minority groups in the workplace in the hope that, by doing so, we can increase collective understanding and empathy, which in turn encourages inclusion,’ said Michelle.

MBE and Roy Bisson. Hugo wrote the book in Guernsey and its content was influenced by the events happening in the island at the time. The event will include exhibitions, a concert of songs written by Hugo’s daughter Adèle (yet to be performed in public), seminars, walking tours and readings. There are several opportunities for Guernsey businesses to become involved in the festival and any interested parties should contact roy@Bisson.com.

B U S IN E S S N EWS

Insurance and has over 20 years' experience in the finance sector. Charlie is the children's services manager for Barnardo's across the Channel Islands, responsible for The Hub in Guernsey and the Leaving Care Service in Jersey. Fionnuala is head of private wealth management at Kleinwort Benson and a director of the Guernsey Community Foundation.

Local travel agent in Sunday Times HSBC International Track 200 list Local travel agents Chris Roberts (left) and Vaughan Davies, who each run their own travel business as part of independent travel company Travel Counsellors, are celebrating after the company was named in The Sunday Times HSBC International Track 200 which ranks Britain’s private companies with the fastest-growing international sales. The independent travel company has been ranked 174th in the list, which highlights those organisations who have experienced substantial international sales growth over the last two years. Both Vaughan and Chris have achieved gold status recognising their sales achievements within Travel Counsellors. Chris puts this success down to the unique personal service both he and Vaughan provide to their customers. He said: ‘I am proud to be part of a company that has been recognised in this way and that has grown because our customers trust the independent, expert, personalised travel advice that we provide. Both Vaughan and I take the time to get to know our clients so we can cater and tailor-make trips that are individual to them, and being part of an international company means we both benefit from global deals, local knowledge and have 24/7 support from our overseas offices should we need it.’ Vaughan, who also specialises in business travel adds: ‘With access to the latest travel technology we can search through literally hundreds of suppliers to find the very best options for our customers, and then tailor-make itineraries to suit. Through the use of company intranet message boards, webcam and instant message technology we can also share advice and local knowledge with fellow Travel Counsellors in seven countries across the globe, offering our clients a unique level of personal insight into travel destinations worldwide.’

Three new judges for Community Awards Three new judges have been announced for the 2015 Community Awards. Richard Le Tocq, Charlie Cox and Fionnuala Carvill join Andrew Ozanne on this year's judging panel, replacing Gerald Hough, Lord de Saumarez and Suzanne Heneghan who have held the role for the past four years.  Richard is a director of Heritage

Andrew has been a judge on the panel since its inception in 2010 and has now stepped up to chair the team which has a tough job on its hands. Every year, the judging panel spends numerous hours discussing the many nominations for each of the seven categories creating long lists, shorts lists and eventually concluding with the winners. Andrew said: 'The Community Awards are a wonderful way to celebrate our voluntary sector and it has been an honour to be involved with the judging panel since the event started. I look forward to spending time with the new team, learning about the brilliant work that is going on in our community.' Winners of each of the seven categories will be announced at a presentation event to be held at St James on Wednesday 4 November.

chief executive of the independent fiduciary business, said: ‘The management team is delighted that we will be partnering with Bridgepoint. With Bridgepoint’s support and expertise in growing businesses successfully, we will be able to develop a greater range of products and services for our clients.

MBO for Appleby’s fiduciary business, AFB The deal has been backed by private equity firm Bridgepoint. Partner and global group head of fiduciary, Farah Ballands (pictured), who will become

Appleby’s group managing partner, Michael O’Connell, who will continue to lead the law firm post-completion commented: ‘This is an exciting development for Appleby. The transaction will enable two strong businesses to grow and prosper independently, whilst remaining close where it suits the needs of clients.’ William Paul, partner and head of Bridgepoint’s financial services team, which was advised by KPMG said: ‘AFB is an exciting platform with a reputation for high quality, client-centric services, and the expertise to deal with the complex needs of its clients. It brings significant opportunity as a standalone business to accelerate its growth organically and via acquisition, in what remains a strongly growing market.’ 5

BU S I N ES S NE WS ‘This is a very important development, and it demonstrates the value of the approach that we have taken to work with the EU Commission on this,’ said Guernsey’s Chief Minister, Deputy Jonathan Le Tocq (pictured), who had met with the EU’s Tax Commissioner, Pierre Moscovici, in May. After that meeting, the commissioner said that he welcomed ‘the active engagement of the Channel Islands in the key initiatives involved in the fight against tax evasion, fraud and abusive tax avoidance in which they are important partners of the EU.’

EU Commission: ‘Cooperative’ Guernsey is not on a blacklist’ The European Commission has clarified that Guernsey is a cooperative jurisdiction - and that it does not feature on any EU Commission 'blacklist'. The EU Commission has now changed the name of a list that some commentators had misperceived as a ‘black list’ of un-cooperative jurisdictions. The list published on 17 June was widely criticised, including by the Organisation for Economic Cooperation and Development (OECD), for a lack of transparent and consistent methodology - and for applying a label that clearly did not fit many on the list, especially Guernsey. This clarification has been widely welcomed in Guernsey, whose inclusion on any ‘black list’ would have been contrary to its strong record in meeting international standards as a cooperative and highly transparent jurisdiction - including as an 'early adopter' of the Common Reporting Standards, ahead of some European countries.

‘The Commission’s acknowledgement that Guernsey is a cooperative jurisdiction is evidence-based, and reflects the track record that Guernsey has in meeting global standards, including OECD and EU standards,’ said Deputy Le Tocq. ‘The Commission's decision to change the title of the list so that it reflects the fact that jurisdictions on the list, like Guernsey, are cooperative is not mere window-dressing – it is very important. It underlines the Commission's point that the list they published was not a 'blacklist', and nor was it intended to be used as one. ‘No informed observer would consider Guernsey to be anything other than a cooperative jurisdiction, and the EU Commission's confirmation of this is welcome. ‘I also welcome the confirmation from organisations such as the European Investment Fund that not only recognise that Guernsey was not in any way ‘black listed’, but are also aware of the positive recognition of our track record from the OECD. ‘The EU Commission’s view recognises not only Guernsey’s adherence to the OECD and Global Forum international standards on transparency and information exchange, but also that Guernsey’s corporate tax regime has been assessed as compliant with the EU’s

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Code of Conduct on Corporate Taxation.’ Confirmation from the European Commission has brought renewed certainty to Guernsey’s finance sector. ‘Guernsey's reputation as a competitive, cooperative and transparent jurisdiction is understood around the world’, said Patrick Firth, chairman of the Guernsey International Business Association (GIBA). ‘The misperception that we had been put on some kind of 'black list' was completely inconsistent with that, as the OECD and others pointed out very quickly and very robustly. Ironically, the need for Guernsey to challenge that misperception has had the positive effect of demonstrating to the world just how strong our track record is as a cooperative jurisdiction, and emphasising what we offer as a place to do business.’ Dominic Wheatley, chief executive of Guernsey Finance, the promotional agency for the island’s finance industry internationally, commented: ‘We welcome the EU's endorsement of Guernsey as a cooperative jurisdiction which is fully consistent with the 2012 findings of its Code Group on Corporate Taxation. This clarification should give full confidence to all those looking to do business in Guernsey and enjoy the high quality of the financial business environment here. ‘While the confirmation of the Commission’s view is positive for Guernsey, the contribution that Guernsey makes to the European economy should not be overlooked. Research published by KPMG earlier this year showed that Guernsey funds have a total population of £155.4 billion assets under administration and that almost half of that is invested into continental (non-UK) Europe, demonstrating Guernsey is also an important business partner for the EU.’

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B U S IN E S S N EWS

ESMA issues AIFMD passport approval A recommendation by the European Securities and Markets Authority (ESMA) to grant Guernsey a 'third country' passport under the Alternative Investment Fund Managers Directive (AIFMD) is positive news for the island's funds sector. In announcing its findings from the 'Call for

Evidence - AIFMD passport and third country AIFMs' consultation - ESMA confirmed that Guernsey had demonstrated the ability to satisfy the criteria required under AIFMD. Of the six jurisdictions assessed, ESMA concluded that ‘no obstacles exist to the extension of the passport to Guernsey and Jersey, while Switzerland will remove any remaining obstacles with the enactment of pending legislation. No definitive view has been reached on Hong Kong, Singapore and the USA due to concerns related to competition, regulatory issues and a lack of sufficient evidence to properly assess the relevant criteria.’ Dominic Wheatley, chief executive of Guernsey Finance (pictured), said: ‘Guernsey's response to the AIFMD regime has been second to none, so to receive ESMA's recommendation for an AIFMD passport extension is extremely pleasing. ‘Guernsey has had its own opt-in equivalent

We did this in order to demonstrate the high standards that our funds industry works to and are now ideally placed to continue to provide access to Europe.’ Andrew Whittaker, chairman of the Guernsey Investment Fund Association said ESMA's recommendation would enable Guernsey to operate on a level playing field with its European counterparts in the future. ‘As a non-EU jurisdiction with close proximity and business ties to the EU, it is essential that we are able to comply with AIFMD for those clients obliged to or who wish to take advantage of the regime. Our opt-in equivalent regime may make commercial sense for a fund manager marketing almost exclusively to Europe and who therefore may require full AIFMD compliance. In being able to offer both EU and non-EU solutions from one location, Guernsey will be ideally placed to serve the global fund industry.’

AIFMD regime fully operational since 1 January 2014 - well in advance of this news.

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BU S I NES S NE WS

Open market certainty in Guernsey – good news for business Businesses in Guernsey have welcomed greater long-term certainty for open market housing. Contact gathered some comments and reactions to the proposed changes to the island’s open market housing market. Late in July Guernsey’s States assembly, by an overwhelming majority, approved various proposals relating to the future operation of the open market which underline that it is here to stay. This has been done through agreeing proposals including administering the open market housing register through its own law. At present, the open market housing register is dealt with under the housing control law. This means that the relevant legislation has always had an expiry date, as the housing control law itself has always been subject to periodic review. However the States has now agreed that, when the housing control law is replaced by the new population management law, then the open market register should be dealt with in a separate piece of legislation. This means – importantly – that the register has no expiry or review date. Deputy Paul Luxon, a former president of Guernsey’s Chamber of Commerce, now chairs the Policy Council’s Population steering group. In that role he has sought to provide clarity and certainty around the

open market, given its importance as an economic driver. ‘Actions always speak louder than words, so now demonstrating that the open market is here to stay is vital,’ he said. ‘A stronger market in the sale and purchase of open market properties will support and help stimulate our economy. The decisions that the States made should leave no one in any doubt that we all want to see the open market flourish.’ The move was welcomed by Mark Torode, a partner at Mourant Ozannes. ‘Economically active open market residents are essential to Guernsey's infrastructure,’ he said. ‘They invest here, set up new businesses, migrate existing businesses to the island, and employ and train local people. We are not the only jurisdiction to recognise this. However, and for the first time, there is now a concerted and joined-up approach on the part of the States and industry to attract quality open market residents to the island. ‘The certainty that has been provided by the proposal to enshrine the open market infrastructure in its own law, together with the Locate Guernsey initiative, are hugely important tools in persuading intelligent and sophisticated entrepreneurs that Guernsey is a leading residence destination as well as a spectacular place to live.’ The Locate Guernsey initiative will further step up the promotion of Guernsey as a destination for corporate and personal relocation, and the open market is important to that. ‘I am delighted that the States has shown its overwhelming support for the open market,’

said Shauna Clapham, Swoffers’ open market director. ‘It could not have come at a better time for the island before the launch of LocateGuernsey. It is vital that we are seen to promote Guernsey as 'open for business' and a strong and stable open market is integral to that. We are now able to underline our position as a very attractive option for those looking to relocate and we can continue to compete against other jurisdictions. Guernsey clearly has so much to offer.’ ‘It's vital that any system provides certainty for those looking to buy property in Guernsey, and of course invest in the island in many other ways while doing so,’ said Kevin Stewart, Guernsey’s Commerce and Employment Minister. ‘These new proposals achieve that and as a result will be an economic enabler. This is of course an important and very welcome development ahead of the formal launch of Locate Guernsey later this year.’ The certainty that these proposals bring to the open market sector has also been very positively received by the Institute of Directors (IoD). ‘For quite some time, the market has been in a state of flux,’ said Joanna Watts of Guernsey’s IoD. ‘A strong open market sector is essential to the local economy, not only in terms of sales and the resultant tax take, but also in terms of its impact on the construction industry and other important service industries. The contribution open market residents make to island life and local business should not be underestimated and we are pleased that we can now offer the confidence needed to encourage further high net worth individuals and their families to the island.’

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VIEWPOINT WITH RICHARD DIGARD

Fish row runs deeper than simply catching skate The row between Guernsey and the Department for Environment, Food and Rural Affairs over fisheries access may have come out of the blue but holds rather more significance than simply landing ray and skate. I didn’t expect to be quoting again quite so soon from a letter written by the Chief Minister but the row over fisheries quotas has a significance up there with Guernsey finding itself – temporarily at least – accused by elements of the EU as non-cooperative on tax. What’s happening on fishing, however, has more of a feel of ‘friendly fire’ about it. You don’t expect the UK suddenly to turn into the enemy, especially without warning. You get some idea of the strength of feeling

within the Policy Council on this from Jonathan Le Tocq’s letter to Lord Faulks, notionally ‘our’ man at the Ministry of Justice, whose own guidelines state: ‘UK legislation rarely extends to the Crown Dependencies and should not be extended without first consulting the islands’ authorities and obtaining their consent.’ Unilateral action by elements of the UK Government is actively warned against by the MoJ which is unsurprising, given the constitutional relationship the islands

enjoy with the Crown. However, Guernsey’s treatment over the fisheries dispute has led Deputy Jonathan Le Tocq to write to the MoJ in the strongest possible terms and to express ‘concern and anger’ over the Department for Environment, Food and Rural Affairs (Defra) suspension of the fisheries management agreement ‘with neither warning nor consultation’. Given Contact’s publication schedule, hopefully something will have been resolved by the time this is published. Nevertheless,

the way the incident was initially handled by the UK and the concerns that has triggered among ministers remain acute. Tory governments have traditionally been regarded as good for Guernsey and the islands generally but that belief has probably all but evaporated. It’s one reason why Commerce and Employment Minister Kevin Stewart disclosed that the States had taken legal advice over the fisheries ban – such action should be unnecessary between two parties which have a respectful and harmonious relationship. It’s also why Deputy Le Tocq wrote: ‘Defra’s action cuts right across the UK’s relationship with Guernsey’ and claimed it had reneged on an earlier agreement with the Bailiwick simply because it suited them to do so in an EU context. True, there is some ambiguity in the wording of the fisheries management agreement (FMA) but the Guernsey side is clear that the island’s right to be free from quotas was understood and approved by both sides just six months ago. Ultimately, this is a hugely complex area because of constitutional relationships, EU Commission obligations and the Common Fisheries Policy, one reason why the Policy Council is taking it so seriously and has responded so robustly. Two issues More narrowly, however, two issues are emerging. The first is the loathing with which Guernsey’s fisheries management and licensing scheme is viewed by all other non-local fishermen. I wonder whether Jersey can put its hand on heart and declare that it had absolutely nothing to do with helping to stir up trouble. No, I thought not… So whatever the outcome of this particular incident, the sniping and attacks will continue from Jersey and UK fleets because they take the view that if they have to be

subject to quotas then Guernsey should as well – irrespective of Hugh Fearnley-Whittingstall’s great Fish Fight against the mind-numbingly stupid practice of dumping by-catch. And since English and Jersey skippers are still actively campaigning against being excluded from local waters, this is less about conservation and more about the politics of competition.

over the years been becoming less hands-on. Sir Alan Beith’s Justice Committee in its 2010 report to the House of Commons acknowledged this and suggested that the MoJ reappraised the priorities for its Crown Dependencies work, focused more on its constitutional duties and spent less time on issues for which it was not formally responsible.

At stake, however, is a traditional industry and way of life – one of Guernsey’s first export sectors was taking conger to London in the 1400s – as we now have just 28 vessels affected by the ban and the total catch at risk is up to 150 tonnes of ray and skate a year, which Defra wants to slash to 25 tonnes. The second issue is in some ways more concerning.

It also said this: ‘The Ministry of Justice should give clearer guidance to other Whitehall departments who conduct business affecting the Crown Dependencies. Such departments should be made aware of the constitution position of the islands, their essential independence from the UK, their independence from each other, and the fact that their interests need to be considered routinely in any area of UK policy-making and legislation likely to affect them.’

If UK ministers are acting unilaterally, as Guernsey claims, who or what is going to stop them? According to Deputy Le Tocq’s letter, faced with the choice of upsetting the EU and its common fisheries policy or a handful of local fishermen, Defra has gone for the soft option. That’s also why the Policy Council has quite calculatedly drawn the MoJ into the row. ‘There is very strong disappointment in Guernsey that the Ministry of Justice has not sought to avert this situation more actively,’ he said. ‘It is our hope that the [MoJ] will now actively support the Bailiwick of Guernsey in seeking a resolution that is mutually acceptable to the Bailiwick and to Defra, in line with its role in managing the UK’s relationship with the Crown Dependencies.’ The outcome of this appeal to the MoJ effectively to act as mediator will be telling. While it acknowledges on its website its role to ‘facilitate’ communication between the dependencies and the UK government, it has

The MoJ has also emphasised it is important that where a UK policy initiative requires consultation with the Crown Dependencies, sufficient time is given to their governments to make that consultation effective. On the face of it, then, Defra was clearly out of order and the MoJ appears not to have been particularly effective in preventing this from happening. So how Guernsey’s fisheries dispute is finally resolved will be of interest far more significant than simply catching skate and ray. Sorry, Seigneur In my last column, on the impact Sark was having on Guernsey with respect to the EU and tax, I stated that Seigneur Michael Beaumont had not received an honour and went on to draw certain inferences from that. He has, of course, been honoured, which happened when the Queen awarded him an OBE in 2001. I am happy to apologise for the error and any upset it may have caused.

If UK ministers are acting unilaterally, as Guernsey claims, who or what is going to stop them?

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We engaged independent advisors to help us select a new system and shortlisted 5Series, NavOne and ViewPoint. NavOne was selected as being best in class. Being a mainstream Microsoft business product used by many thousands of businesses around the world certainly helped with our final decision. NavOne Customer Guernsey

NavOne has been developed by a team of talented professionals based in Jersey and Australia. Their experience and expertise come together to deliver a highly specified solution that is customised to fit demanding clients’ requirements perfectly. Touchstone’s systems are installed in jurisdictions around the world, and this market expertise is recognised and valued by clients. The chief executive of a medium-sized Jersey trust business selected NavOne to replace their Unity system. He says, “The size and talent of the NavOne team really impressed. They have an encyclopaedic knowledge of the sector and impressive client references. This was critical to our decision in selecting NavOne and we have been delighted by the quality of the NavOne team and their willingness to go that extra mile.” Touchstone recently won the prestigious “Technology Vendor of the Year” title for the second successive year at the CityWealth Magic Circle Awards ceremony, and Microsoft recently announced Touchstone as 2015 UK Finalist in the Microsoft Dynamics Regional Partner of the Year Award. All this, along with investment in product, staff and markets has resulted in dramatic growth in the Touchstone and NavOne business. The business has doubled in size over the last four years both in turnover and team headcount and Touchstone expects this growth to continue, as fiduciary clients continue

to recognise the clear advantages of the solution. It is intent on building its team in Jersey, Australia and the UK mainland. Skilled applicants should contact Peter Le Brocq, Managing Director, to apply. Touchstone is a Microsoft Gold Partner, with competencies in Enterprise Resource Planning and Customer Relationship Management. Our relationship with Microsoft means that our clients benefit from the highest level of innovation and a deep understanding of the Microsoft roadmap, as well as the support of Microsoft’s considerable Research & Development commitment to future-proof technology. With offices in Jersey, the Channel Islands, and Sydney, Australia, we are the wealth management division and a wholly owned subsidiary of the Touchstone Group, one of the largest suppliers of business software and consultancy services to mid-sized UK organisations. For more information please call us, visit our website, or follow us on Twitter.

0800 298 2430 touchstoneOne.com @touchstoneOne

CHAMBER NEWS

Bailiwick Ambassador Scheme off to a great start

Communications. It is aimed at all employees – especially those with more limited knowledge of the islands - whose role involves direct contact with visitors.

Chamber’s tourism sub-group under its head Luke Wheadon has been working closely with VisitGuernsey’s head of tourism Mike Hopkins to develop a 10-year tourism strategy which was launched earlier this year. The overriding goal of the plan is to generate growth in the tourism sector. It contains 23 mini business plans, each with specific objectives, actions and timeframes. One of these was the introduction of a comprehensive training programme for staff working within the industry – the Bailiwick Ambassador Scheme which is now up and running. The new initiative is a joint venture between VisitGuernsey and the Chamber of Commerce tourism sub-group, run in conjunction with Collaborate

and certificate. The overall objective is to furnish employees with the knowledge and skills to ensure that our visitors enjoy the best possible experience whilst on our islands. Luke, who is managing director of the Bella Group, has been involved behind the scenes with getting the scheme off the ground. He said:

Two groups have now completed the course which comprises of three modules: a customer service training session; a ‘knowing the Bailiwick’ session with accredited guides Annette Henry and Gill Girard; and an island bus tour. Finally participants complete a short written test on aspects of what they have learnt. The delegates all received a badge

‘The ethos behind the ambassador scheme is to ensure every visitor receives an experience second to none. It creates a service benchmark within the industry. The first delegates are from the hotel sector but going forward, we plan to roll out similar training to a wider audience such as retail staff and visitor attraction personnel.’ More course dates are being scheduled for early next year. If anyone is interested in reserving places for staff they should contact julie@collaboratecommunications. com. More information can also be found on the scheme’s Facebook page, BailiwickAmbassadors.

Join Chamber today

Same, 52%

the voice of local business

Business support; networking events; business advice; business events; liaison with States departments; new interactive website. Email: office@guernseychamber.com Tel: 01481 727 483 14

www.guernseychamber.com

@GuernseyChamber

GuernseyChamber

CH AM B E R N E W S both the public and private sector giving them first hand experience of ‘management in action’. Barry commented:

Me and my shadow Chamber once again supported the IoD management shadow scheme when student Megan Jones joined Barry Cash for three days in July. Barry is a great supporter of the scheme which has been operating in Guernsey for over 20 years. The scheme offers local lower VI students the opportunity to shadow directors and senior managers working in

‘I see management shadowing as a great opportunity for both the student and the business involved. On the one hand it gives the student insight to the practicalities of being a manager and on the other it gives the manager an opportunity to explain his or her style of leadership and management.’ Megan had a varied experience ranging from attending Chamber’s July lunch and council meeting to a potential new member meeting. 'A student who arrives with the right attitude is a real pleasure for the manager involved as it encourages them to explain their business in detail. Often the student asks questions on subjects the management may normally take for granted. This can lead to interesting discussions and makes the manager question whether what they have been taking for granted is the best way or not.’

Welcome to John Chamber is delighted to welcome John O’Neill to the team. John is supplying cover for Nicole who leaves in early September on maternity leave. John currently runs his own photography business and previously worked as image editor at the Guernsey Press when he was responsible for managing the photographic department. He will be in the office four days a week and we look forward to working with him and hearing his ideas and thoughts for future Chamber activity and development.

Hot off the press Chamber has been out and about again, this time enjoying a fascinating tour of the Guernsey Press organised by marketing manager Jeremy Marquand. Attendees were shown how our daily newspaper is put together, from story idea, to production and printing before delivery through our doors six days a week. There was also an opportunity to put questions to business editor James Falla and business writer Rosie Allsop. Thanks to Jeremy, James and Rosie for making this a really interesting visit.

C H A M B ER NE WS

Congratulations to all the finalists and winners at this yearâ&#x20AC;&#x2122;s Guernsey Post Customer Service Awards. Chamber is delighted to support this annual event. Here are a few memories of the day. Overall winner Joe Hind HSSD

Debbie Duport, Self Employed award (sponsor B&Q)

Richard Bellinger, Caritas Cafe Humble Volunteer (sponsor Lloyds Bank)

NE W MEMBERS Fort Grey Consulting Ltd Fort Grey Consulting (FGC) is a network-based consultancy offering clients services for specific projects or longer term capacity building. FGC provides a true alternative to the expense of employing a full-time team,

Iris and Dora Iris and Dora Designs is a screen-printing studio founded by Diana Rodriguez and Denyse McGahy. Denyse runs a range of exciting workshops

Save the Date Ltd An events management business specialising in weddings, corporate and private. Wedding day management and planning - Save the Date believes that every wedding

de garis accounting de garis accounting believes your accountant should add value to your business.

allowing you to access expertise when you need it. FGC works with a variety of commercial enterprises with clients ranging from small start ups to large corporations. FGC has a strong track record in change management, project management, business analysis, business intelligence, investment reporting, accountancy, compliance and risk management. Its niche is business transformation.

for all levels from their studio on Ruette Braye and in schools across Guernsey and Sark. Workshops include screen printing, lampshade making, print and sew and paper-cutting. All courses are designed to be fun and informative, with skilled and experienced tutors.

should be a unique experience that reflects the love and personality of each couple. Its aim is to make planning the special day as enjoyable as possible and to create the perfect solution. Private and corporate party arrangements - Throw that party with the real wow and create a day/night to remember. Leave your corporate event to the experts allowing staff

As well as providing traditional accounting and Guernsey tax return services essential for compliance, the team specialises in offering day-to-day financial management and planning services in a straightforward manner. Smaller Guernsey businesses which do not need a full time financial director can pick up many of the benefits of sound financial management by using the part time retainer service at a fraction of the full time cost. Good financial management and clearly

Its consultants are experts who will add value to your business. Highly qualified, with board level strategic and practical hands on experience managing change at local and multinational level, they are well placed to leverage this experience to assist clients achieve their goals. Low overheads mean that FGC can offer services at rates others cannot match. The company offers an approachable friendly straightforward service which will make a difference for your business.

Iris and Dora also runs an open access studio for other printmakers and graduates of their introduction to screen printing workshops to work in independently. Underneath the Iris and Dora studio is the shop which also stocks items from Guernsey-based furniture restorers and up-cyclers, Painted Donkey.

to enjoy the night without the stress of all the arrangements. Stationery - Save the Date has software with many styles suitable for every taste to co-ordinate any colour scheme and theme. Hire items - Any items in stock are available for hire for those who wish to do things themselves, or have family/friends to help out. Items include table linen, chair covers and sashes.

presented analysis will improve decision making, cost control and profitability. de garis accounting loves the cloud based accounting systems and the benefits they bring to businesses and they are certified advisors for Xero and QuickBooks. So whether you want to discuss everyday bookkeeping, annual accounts or how they can help you with their outsourced services please contact de garis accounting to arrange a free consultation.

NEW MEMBERS

Donkeylogic Limited Donkeylogic Limited is a multi-service IT consultancy with diverse experience across a range of industries, including: financial services, software development, ICT service provision, education, manufacturing, wholesale and retail through four main business lines:

•

Data – analysis of existing data structures for cleansing, migration, reporting and business intelligence / management information (including Viewpoint, 4Series, Troika)

•

Systems – development of bespoke computer-based systems or add-ons, optimisation of existing systems, training and consultancy

design services covering printed media, branding and web development • Mac – providing home and business support and tuition for both Apple Mac and PC-based systems

• Design – offering a range of graphic

Providence Investment Management International Limited (PIMIL) is a Guernsey registered investment management company which is licensed by the Guernsey Financial Services Commission.

Providence Global Limited

PIMIL is part of The Providence Group which is a fast-growing, global business, employing

Donkeylogic Limited has been in business for over 10 years and has a diverse client base ranging from individuals, charities and small businesses through to large financial institutions.

more than 200 people from 21 offices in 12 territories across the developed and developing world. It is primarily focused on providing the capital that firms around the world require to succeed. The failure of banks to meet this need in the wake of the liquidity crisis has left a vacuum that the Providence Group is helping to fill.

Coming up… A few key business events for your diaries Date

10 Sept 16 Sept 21 Sept 22 Sept 22 Sept 22 Sept 13 Oct 19 Oct

Event

Time

Venue

Booking / Information

Guernsey Air Display

1100 - 1015

St Peter Port

www.guernseyairdisplay.com

Business 2 Business 2015

0800 - 1500

Beau Sejour

www.ec-jersey.com

Chamber monthly lunch Steve Champion-Smith, executive director, Condor

1200 - 1400

OGH Hotel

www.guernseychamber.com

Rise and Shine Breakfast Club

0745 - 0900

i2Office

www.riseandshineci.com

AO Hall Employment Conference

0900 - 1230

St Pierre Park Hotel

www.aohall.com

Awards for Achievement networking

1630 - 1830

Muse Café

www.awards.gg

Visit Guernsey Tourism Seminar Chamber monthly lunch Joost Groenenboom executive director, SGI Aviation

08.45 - 1200

St Pierre Park Hotel

www.guernseychamber.com

1200 - 1400

OGH Hotel

www.guernseychamber.com

If you would like your event included in our diary please email details to editor@collaboratecommunications.com

G U ER NS EY AWA RDS F OR AC H IE V E M E N T

The Guernsey Awards for Achievement are celebrating their 30th anniversary and we want you and your business to be a part of it. With six business awards to choose from, take a couple of minutes to read the following questions. If the answer is yes to one or more, then there is every reason to enter.

NATWEST BEST SMALL BUSINESS

BWCI INNOVATION

• Does your company have 10 or fewer employees?

• Have you successfully launched a new product or service?

• Has your company achieved business success?

• Can you demonstrate the financial success of your innovation?

• Does your company have strong leadership and a dedication to motivation?

• Has your innovation been good for Guernsey?

If yes, you need to complete your entry form

CONDOR FERRIES EMPLOYER OF THE YEAR

If yes, be in it to win this award category

INVESTEC SUSTAINABILITY

• Does your company have an integrated approach to training, skills and development?

• Has your company’s policies had a positive impact on the environment?

• Has HR enabled the staff and the company to fulfil maximum potential?

• Does your company simultaneously engage with customers and staff?

• Is your company committed to corporate social responsibility?

• Are strong leadership and sound ethics at the heart of your company?

If yes, this is the award for you to enter

If yes, visit www.awards.gg to download the entry form

EXCELLENCE IN MARKETING

COMMERCE AND EMPLOYMENT BUSINESS OF THE YEAR

• Are you an advertising or design agency, or a client company?

• Is your company registered and based in Guernsey?

• Has your marketing campaign achieved measurable results?

• Is it trading profitably?

• Has the brand or your company profile increased due to the marketing campaign?

• Do you believe your company is a winner and can explain why?

If yes, you have every reason to enter this award

If yes, the closing date for your submission is 4 November 2015

Networking event. Tuesday 22 Sept Muse CafÉ. Questions answered by judges, sponsors, past finalists and winners.

The Guernsey Awards for Achievement are your opportunity to: • Raise your company’s profile

Find out more at awards.gg

• Analyse your business

or call (01481) 728686

• Increase staff morale and involvement • Benchmark your success • Set your business apart from competitors 20

So many reasons to enter.

Closing date is 12 noon on Wednesday 4 November 2015

ST EP H EN L A NGLOI S

Stephen Langlois From source to sea

S T EP H EN L A NGLOIS

Water is a commodity which, in the western world, we are guilty of taking for granted. Having a shower, filling a kettle, washing the car – we just turn on a tap and think no further. But managing our water resources is a complex process. Contact found out more from Guernsey Water’s director of water services Stephen Langlois. Guernsey Water currently forms part of the Public Services Department but is a separate trading entity in its own right. It is responsible for the island’s water supply and drainage systems as Stephen explains: ‘Basically, we are responsible for water management from source to sea. We collect or in fact ‘borrow’ water from the environment, then we treat and distribute it through our network of water supply pipes. We then collect it from our customers and return it safely to the environment again, so we are responsible for a large segment of the water cycle.’ Guernsey’s wastewater infrastructure is currently one of Stephen’s main priorities and no-one will have been unaware of the major project that has been in progress on Belle Greve Bay, which is due to be completed in October.

‘We are in the process of investing in restoring stable levels of serviceability to our wastewater assets. One of the main elements of that programme is the sea outfalls replacement project, which is fundamental to our ability to return wastewater safely to the environment. At a cost of £19.9 million this is Guernsey Water’s biggest ever undertaking. I am happy to say that with the offshore work complete, the project remains on budget and on target for delivery by the planned completion date.’

‘The outfalls project was actually the last part of a bigger £35 million investment programme at Belle Greve. We have already invested in wastewater screening which removes all non-biodegradable waste from the system. We have also made provision for the capture of storm water by installing a large 4,000 cubic metre storage tank. This means that the short sea outfall is already being used much less frequently as it only needed once the storm storage tank is full.’

Leaving the outfalls as they were was not an option.

The project is the culmination of several years’ investigatory work which began with an environmental impact assessment to establish the standard of wastewater treatment needed for the island. In 2011 this assessment concluded that UK regulatory standards for dilution and European Directives for Bathing and Shellfish Waters would be met by the completion of this work.

‘The main driver behind the project was maintenance. The short sea outfall was in very poor condition and the long sea outfall was also approaching its end of life. Had we not undertaken this work we could have been facing a disaster scenario should the outfalls have failed.

S T E PH E N L AN G LO IS

Basically, we are responsible for water management from source to sea. We collect or in fact ‘borrow’ water from the environment, then we treat and distribute it through our network of water supply pipes. We then collect it from our customers and return it safely to the environment again, so we are responsible for a large segment of the water cycle

‘The principles of the assessment were the same as those used elsewhere in Europe. They are based on dilution and the ability of the environment to deal with the amount and strength of our wastewater.

needs in 25 years time. Infrastructure projects require months, sometimes years of planning, so if our business plan is to deliver the best return for our customers it’s essential that it is aligned with a long-term strategy.

‘If you were dealing with a large sewage treatment works discharging into a small stream then the treatment levels would have to be extremely high and the permitted water quality limits very stringent. On the contrary, in Guernsey we have one of largest tidal ranges in the world with deep water and a very strong tidal current just offshore in the Russel. Therefore the capacity for the environment to deal with our discharge here is very high.’

‘Flooding and pollution are the biggest challenges that we currently face, and in the future these challenges will only increase due to climate change. Meteorological experts forecast that storms are becoming shorter but more intense. In the 1960s and 1970s a storm so big that it would be likely to occur just once in every 125 years is now likely to occur once in every 85 years . So there is evidence to indicate these storms are already becoming more frequent. For further evidence of a changing climate you only have to look to recent history; in the UK five of the six wettest years on record have occurred since 2000.

Aside from this major project, other recent infrastructure work to improve wastewater management has included a survey of the island’s sewers – many of which were found to be in poor condition. This has led to an ongoing programme of work to reline them, and to refurbish manhole chambers and pumping stations. Whilst the team at Guernsey Water is responsible for the day-to-day running of these projects, much of Stephen’s focus is on the future. ‘We are in the process of drawing up a 10-year business plan; but we must look even further ahead to understand the island’s

‘Intense storms like the one that hit us on 11 June this year pose a real challenge to the capacity of our drainage systems. The issue applies mainly to St Peter Port and St Sampson’s but other areas in the island are also affected.’ So what plans are in the pipeline to protect the island? ‘Effective storm water management will require a whole range of different measures. Building bigger pipes and creating

underground storage capacity will cost significant sums and will probably form part of the solution. But there are also other ways of tackling the problem. For example, we will consider how we can slow down the flow of rainwater into our drains and how we might infiltrate it into the ground instead. ‘We have paved over vast areas in recent years as the island has been developed, so when the rain hits, there is nowhere for it to go other than overland, until it reaches our drains. Being realistic we will never completely avoid all flooding but when it does occur we can still channel flood waters so as to minimise their impact. ‘There is no quick fix so in the short term we will be helping our customers to be more resilient to flooding. In the meantime we will be working on the larger engineering solutions and storm water management, which in the long term will help us adapt to climate change.’ Hand-in-hand with flooding goes the issue of pollution. This is something else that is high on Guernsey Water’s agenda as Stephen explains: ‘Part of our drainage system is the network of overflows that discharge into our coastal waters. Some of these only carry surface water; others are connected to the combined rain and foul water system.

S T EP H EN L A NGLOIS

They only come into operation after extended periods of heavy rainfall when they serve their purpose as a relief valve for the system; without them we would have far greater flooding problems. They are a vital part of our infrastructure, but to ensure we are protecting and improving our environment we are currently assessing the impact of these overflows to ensure that they meet acceptable standards.’ Water resource management is another important area of Stephen’s work. Thanks to the island’s historic granite quarrying industry, the island has 16 quarries that can be used for water storage, which means that unlike our larger neighbour we do not currently require desalination to assure our water security. ‘Demand management is an extremely important part of managing our resources. We have industry-leading levels of leakage, having invested significantly over the last decade to minimise water loss from our network of water supply pipes. ‘We have also invested in our ability to top up resources from streams through the summer and the winter, which helps to further reduce the risk of water restrictions. We are doing our bit, and it’s important for us to encourage our customers to do theirs too, so that together we minimise wastage of this precious commodity.’ Around 66% of local households are on metered water. Generally, household water consumption falls by 10 to 12% after a water meter is fitted, which will also reduce wastewater bills and power costs where less hot water is used. This is good for our environment, good for our customers and helps us use our resources more efficiently. ‘Jersey has a compulsory approach to metering, which is driven in part by the fact that they don’t have the storage capacity we enjoy, and their desalination plant is comparatively expensive to operate. I don’t currently envisage introducing that here, but part of our long term strategy could be to actively encourage households to make the switch to a meter.’ And for Stephen it’s again a question of forward planning. ‘I can’t overestimate the importance of strategic planning if Guernsey Water is going to provide best value for customers from its stewardship of the island’s water over the next 25 years. We have to consider potential

population changes in coming years and our ambition for growth in tourism could also increase summer peak demands on our resources.’

The 10-year business plan for 2016-25 will be in the public domain early next year and Stephen is keen to stress that it is a practical planning document not a list of aspirations.

‘Another meteorological fact – eight of the 10 warmest years on record have occurred since 2002, and this trend is predicted to continue over the longer term. So we have to be able to understand the implications of two or three consecutive dry winters and what that could mean for our streams and water storage. All these are challenges we must now plan for, so that we can make robust, evidence-based decisions on the solutions we will need in the future.’

‘The plan is ‘outcome based’ and includes elements of ongoing planning and investigation as well as investment. At the heart of the plan are our core services which aim to provide customers with effective drainage and water that is safe and good to drink. Other key areas relate to customer value; protecting and improving the environment; and financial planning – currently we have a ‘save to spend’ business model, so we need to ensure that we are on a firm financial foundation that is appropriate to this model if we are to deliver our outcomes over the next 10 years and beyond.’

Customer service is something that Stephen says is a significant driver across all areas of Guernsey Water’s work.

I can honestly say that I understand what it’s like to be called out on an emergency in the middle of the night! I also spent time working in research and development, asset management, water quality and regulation. It is a great opportunity to bring the knowledge I have accrued back to the island. ’ ‘Everything we do (apart from the current Belle Greve project) is funded entirely through customer bills so it’s essential that our customer service is of the highest standard. We also know that this standard is a moving target, as customer expectations are ever increasing so we can’t afford to stand still. I think that generally our service delivery is excellent but we do intend to improve our dialogue with customers to ensure that we understand them better and continue to meet and exceed their expectations.’

Stephen was born and educated in Guernsey and is very proud of his local roots. Following a period of 20 years working within the water industry in the UK, he returned to Guernsey in 2014 to take up his new post at Guernsey Water. His career included 15 years with Anglian Water starting in front line operations in wastewater and then moving through a number of departments within the company. This experience he believes will be invaluable in his current position. ‘Working in the operations team gave me a great grounding in the industry. I can honestly say that I understand what it’s like to be called out on an emergency in the middle of the night! I also spent time working in research and development, asset management, water quality and regulation. It is a great opportunity to bring the knowledge I have accrued back to the island. ’ Family roots meant that Stephen and his family have been regular visitors to Guernsey over the years. But it was still a big move to make. ‘It was a big decision for us but we are loving every minute of it. Guernsey always has that ‘pull’ that draws local people back. This role was a fantastic opportunity for me and it’s a privilege to be in a position that is at the heart of the community I grew up in.’ Even in his spare time, water plays an important part in Stephen’s life – he can often be spotted kayaking around the coast with his wife and two sons.

www.je.logicalis.com | www.gg.logicalis.com

IT that works with you, wherever you are. Wherever you may be in the world, on a desktop, laptop or tablet, our customised IT solution gives you secure access to your business. To do your job you need a solid, secure IT workspace and access to the right tools. IT as a Service from Logicalis delivers your business applications as well as Microsoft Office and Email in a highly secure and protected environment. You can access it from anywhere at any time from any device whilst your documents, emails and data remain secure in our highly resilient data centres. Keeping your own IT updated, secure, available and accessible is a demanding and specialised skill, so if you want to focus on what you do without the lifecycle demands of owning and running IT Systems then our IT as a Service could offer the perfect solution.

Logicalis is the most experienced hosted desktop provider with 1100 users across the Channel Islands, so if you would like more information on how we could assist you in providing secure and bespoke hosted desktop solutions, please call our experts in Jersey on 288088 or in Guernsey on 737000 for a free no obligation and confidential discussion.

The business benefits: Your IT - complete, secure and managed Predictable costs Flexible and scalable Your data stays on island Secure authenticated access Access anywhere, anytime from any device Protection against power outages Knowledgeable and friendly support Consistent user experience Improved Disaster Recovery

Guernsey +44 (0) 1481 737 000 | Email solutions@gg.logicalis.com | Jersey +44 (0) 1534 288 088 | Email solutions@je.logicalis.com

ACCOU N TFIN A F OCU S ON INGANC E

Don’t fall foul of financial pitfalls There is nothing more exciting than starting up your own business; you have the big idea, done the research (hopefully – I can’t stress enough the importance of doing your homework) and seen a gap in the market that you can fill. The UK statistics on new business failures are worrying – some sources claiming that as many as 50% fail within the first five years – often citing financially related issues as the main cause.

the best way forward for your own individual financial situation. Also compare the alternative financing models (bank loan; lease finance; third party loans) – ‘Do the math’ as they say.

In the early stages there is a myriad of things to think about - from your company name and brand to placing the organisation on a sound financial foundation. There are some basic financial pitfalls to avoid – many of which are as relevant to existing businesses as they are to new start up or fledging operations.

Cash management Yes it’s a cliché but ‘cash is king’. The cost of setting up a business doesn’t necessarily have to be massive (depending on sector) but it’s unlikely that a new operation will be showing profit in the first few months. Having a cash reserve available for use until the business starts to show a positive cash flow is essential.

Start-up financing If you don’t have enough personal finance available to establish your business, third party funding will be needed – either through a bank loan or other investor. The bank or investor will require a robust business plan including such things as business finances, marketing plans, strategy, risk and competitor analysis and infrastructure. Investing the time to plan will put you in a stronger position to secure the funding you seek. If you need to purchase fixed assets (machinery, vehicles, equipment) be sure of the required investment levels and don’t dismiss the second hand market. This is often a sensible first approach. Fixed assets are subject to certain types of accounting treatment going forward (e.g. depreciation, amortisation). Leasing may be a better choice - particularly for items that will need regular upgrading as technology progresses (e.g. computer hardware and software). You can hold on to your cash and can budget for the regular monthly repayments. Of course, leases require interest payments, which can add to the overall cost of an item over time. Think through the options carefully and work out

Manage your debtors. It’s all very well having orders or contracts signed up for the coming month or quarter; but if you can’t pay your current bills you could end up in trouble. Don’t leave finance to chance Planning and forecasting is fundamental in any business, irrespective of size or sector. Without having a handle on future cash-flow, a business has no idea what it requires to operate nor therefore what cash reserves are needed. A financial forecast (or a cash budget, cash flow, or financial plan) helps you achieve your goals and get your business to where you want it to be. It’s basically a tool that allows you to use your resources where they're most needed, so you can control the cash flow of your business, instead of it controlling you. You control your money so you are more likely to achieve your desired profit. Predicting the financial future of a business is not easy, especially for a start up with no trading history and potentially no relevant expertise. Initially, financial forecasts will be inexact and inaccurate. However, frequent forecasting, scenario analysis and adjustments will promote more accurate forecasting.

Don’t leave it to guesswork. To incorporate or not to incorporate There are a number of different options regarding the structure of a business – sole trader, partnership, limited company. Incorporating a limited company offers certain advantages (perception; protection of personal assets) but there are associated costs. Each option is treated differently from a taxation and social security point of view as well as requiring differing levels of record keeping and statutory responsibilities. Don’t mix business and pleasure Even for a sole trader it’s important to keep business and personal finances separate. Have separate bank accounts and if a business expense is paid personally, it should be reimbursed from the business account. This might seem an unnecessary layer of administration but it will save an awful lot of time unravelling everything when the tax return is due in. Help is out there If you have no financial expertise it may be worth seeking external support to assist with cash-flow forecasting, business planning and financial management. Other outsourcing services are also worth considering – marketing (people need to know you’re there); HR (employment legislation is becoming an increasingly complex area and mistakes in this area can result in costly consequences). Outsourcing doesn’t have to be the expensive option. Negotiate, get competitive quotes and agree specific activities and outcomes. You are then free to concentrate on your own area of expertise and to develop a client base that will be crucial for your on-going success.

U O Y G N I T D T R E G AND HEA N E E S

sey r e J , y ernse

nd o y e b and

www.collaboratecommunications.com

• Publishing

communications

Call us on 01481 715222

E julie@collaboratecommunications.com

• PR

• Sales

Meet us for a coffee and chat.

T 01481 715222

• Marketing

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Parkway House Guelles Lane St Peter Port Guernsey GY1 2DD

ACCOU N TFIN A F OCU S ON INGANC E

Understanding social security contributions and rates can be quite a challenge for business owners, self-employed and even the retired. Dani Bennett from Kemp Le Tissier outlines some of the pitfalls and reveals some anomalies in the system.

More and more frequently we are being asked to deal with queries for individuals’ and companies’ social security issues.

Example scenario 1

There are many cases where there has been seemingly inequitable treatment with regard to contribution assessment. I have set out just a few examples of potential situations in which people can find themselves.

Shareholders A,B and C set up a company together. Shareholder A brings contacts, B brings finance for set up costs and has various other investments and C works in the business day-to-day. A is employed elsewhere, B is not employed and C is employed by the company and is paid a commercial salary. At the end of the year the company has made profits of £9,000 which it pays out to the three shareholders (after tax for these purposes). Shareholder A pays no social security on this income and receives £3,000, Shareholder B pays £297 (9.9%) on the income (as non-employed) and receives £2,703 and Shareholder C pays 6% (£180) receiving £2,820 with the company paying a further 6.5% (£195) on his share.

Employed shareholders In the past, salary paid to employees of companies who were also shareholders was clearly subject to social security at the standard rate but payments of dividends were not. At the time, there were some anti-avoidance provisions in place which meant that if a company paid an employed shareholder an unrealistically low salary but significant dividends, then this would be looked into by the Social Security Department (SSD) for obvious reasons. However, in 2007 the law changed so that any dividend paid to employed shareholders would also be liable for social security deductions to be made at source by the company. This currently appears to be one of SSD’s areas of particular focus and we have had numerous clients who have had a ‘random’ audit from SSD to establish whether dividends are being paid to employed shareholders and in some cases this has resulted in additional payments being due.

Loans The Income Tax Department’s (ITD) treatment of shareholder loans is quite straightforward. A loan is deemed to be a distribution and therefore is liable to 20% tax. Should the recipient repay all or part of the loan within a six-year window, then the tax will be refunded. If the loan is written off, the tax liability has already been paid. However, there would be an SSD liability of which people should be aware.

Ironically, if an employee invested in shares in a third party company and received a dividend, this is not liable for SSD deductions. The other disparity is that a company with two employed shareholder/ directors, but one shareholder not employed by the business, only needs to deduct contributions from the employed shareholders not the third one. To complicate things a little more, SSD requests that deductions from dividends are run through a company’s payroll. However, should a dividend payment in one particular month exceed the SSD 'upper earnings limit' (where normally contributions would be capped) SSD insists that this is pro-rated over the entire year apportioning one twelfth per monthly payroll – so the upper limit is less likely to be met. In this scenario, a company cannot simply run the deductions through payroll but has to write separately to SSD. Not only does this add another area of arguably unnecessary bureaucracy, it also takes up precious time for a small owner-managed business.

Example scenario 2 Shareholder A receives a dividend of £3,000 from his company and pays both tax and social security on it through the normal mechanisms. Shareholder B borrows money from his company and

AC C OUNTI NG

pays tax as this is a 'qualifying loan' for tax purposes. After three years B decides to write off the loan which is fine for tax purposes as the tax has already been paid. However social security can easily be overlooked on this write off due to the time lag. If SSD were to look into this individual's case it would ask for copies of the accounts and see that drawings had been made by way of the loan write off. It could then seek to apply social security on the amount written off under their general anti avoidance rule. Employed shareholders with 50% holding each Where two company shareholders own 50% of the company each, they are rated as self-employed by SSD. This means that contributions are not only payable on salary drawn but also on any profits the company might accrue. There might be good reason to leave profits within the business (building profitability for a future sale or for future capital investment). If there was a third shareholder meaning that the othersâ&#x20AC;&#x2122; share was less than 50% the treatment would be quite different. Arguably they are being penalised for wishing to increase the value of the company.

A F OCU S ON F IN ANC E

Non-employed Individuals who are non-employed is another issue altogether. Non-employed people are often (but not always) retired and living off investments. Their treatment in terms of contributions by ITD and SSD are completely different. ITD liability is on actual paid dividends and received income; whereas SSD looks into any companies owned (or part owned) by those individuals and assesses contributions based on these companiesâ&#x20AC;&#x2122; profits irrespective of whether any distributions have been made. In other words SSD contributions are due on potential rather than actual income.

We have a client who owns shares in a Guernsey property holding company. The Guernsey company pays tax on rental income but does not distribute anything to shareholders. The shareholder, who is non-employed for SSD purposes, receives no income but has an SS bill that he understandably struggles to pay. Example scenario 4

Example scenario 3 Shareholder A and B set up a company together in equal shares. They have been running a business for several years but wish to incorporate so that they can build value into the company, limit their liability, and create a flexible structure to accommodate new investors in the future and/or successors to the business. They are employed by the company and take a commercial salary but leave the profits in the business to reinvest. From a tax perspective they pay tax on the salary taken, but from a social security perspective they are assessed on 50% of the profits of the company regardless of salary taken. A similar business with a 5% external investor who helped the company get started means that the two 45% shareholders pay tax and social security on salary taken only and not on profits retained within the company.

Shareholder A and Shareholder B set up a property company together which receives rental income and this is taxed in the company at 20%. A and B wish to leave profits in the company against future void periods or capital expenses, and to provide a rainy day pot and / or value to pass on to children. A is employed and receives an income, B has circumstances meaning employment is not an option for a period of time. A is not assessed for social security on any of the company income yet B (classified as non employed) is assessed on 50% of the company income even though he has not physically received it. B finds himself in a position of little or no income and a high SS bill. We have two departments, two mechanisms and two sets of often conflicting rules but at the same time they have a common goal. For further information telephone: 253050 or email: info@kempletissier.com

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AC C OUNTI NG

More than just crunching the numbers Gareth Nicolle from Collenette Jones looks at the importance of the relationship between a business and its accountants For many people, starting or running a business can be a very rewarding experience. I count myself among them having left an international accountancy practice to work at and eventually partly own Collenette Jones.

You may just be starting out in business and need to raise finance, or be looking for advice on how to expand your business as you grow. Having worked hard, you will want to make sure that your business’s finances are in safe hands.

Running a business will present you with a number of challenges. Fortunately, the experience of running our own company means we understand and have experience of many issues that other business owners face.

For many this means engaging the services of an accountant – but did you know that legally anyone can call themselves an ‘accountant’ without any training or experience? If you are going to rely on an accountant’s advice as you develop your

business, you will need the comfort of knowing that they are professionally qualified - a Chartered Accountant or Chartered Certified Accountant (CA). In order to become a CA I had to complete three years of structured training with an approved training firm and pass rigorous examinations. This training and experience helped me to develop an all round business awareness and professional judgement as well as the technical knowledge and communication skills expected.

ACCOU N T IN G

Learning and development does not stop once qualified. We must comply with strict requirements of continuing professional development to ensure that our knowledge and skills are kept up to date. We are also bound by high standards of ethical and professional conduct. Given the complexities of the modern financial world, CAs often go on to specialise in distinct areas such as accountancy, audit, tax or corporate finance. It may sound counter intuitive, but working in a general practice also requires a specialised suite of skills. But it is more than being a jack of all trades and master of none. A general practitioner needs an awareness and knowledge of all the issues that his/ her clients may face, and then needs to find workable solutions. Granted, there may be issues where specialist advice is needed, but CAs in general practice should be able to identify those issues, even if they cannot supply all of the solutions. More than just preparing accounts Prospective clients ask me with reasonable regularity to provide a quote or estimate for the preparation of their business’s year-end financial statements. ‘Don’t worry, I do the bookkeeping’ they say. ‘I’m relatively accurate’ and ‘You’ll be able to rely on my figures’. CAs take pride in the financial statements that they have prepared and go out of the door with their firm’s name on them. Preparing a quality set of year-end financial statements (or indeed periodic management accounts) requires more work than relying on a client’s figures. This additional work corrects errors that normally creep into the bookkeeping and often includes adjustments that non-accountants may not be aware of and need to be made in order to comply with accounting standards (particularly with respect to company financial statements). It is essential that these adjustments are made as, otherwise, they could give a misleading impression of the performance of your business and will not be acceptable to the Income Tax Department or your bankers. We think about more than just a client’s financial statements as we prepare them. There are various items in financial statements that are likely to be questioned by the Guernsey Income Tax Office and a good CA will be aware of these. They can use their experience to pre-empt those questions and ensure they have the information on hand to answer them. Dealing with potential tax issues up-front can save a lot of time, worry and, more

importantly, cost for your business in the long run. A CA’s work should not stop there though. A CA can (and should) do much more than just prepare accounts and can benefit you and your business no matter what size or stage it is at. ‘Whole of life’ service There are many other areas where the professional training and business experience that a good general practitioner will have obtained, can prove invaluable over the life-time of a business.

There are various items in financial statements that are likely to be questioned by the Guernsey Income Tax Office and a good CA will be aware of these. They can use their experience to pre-empt those questions and ensure they have the information on hand to answer them. In the early days, a new business owner may need assistance with financial models and to secure bank loans or key contracts. It may also be necessary to consider the pros and cons of leasing key assets versus buying them outright. Sometimes a business is not grown from a seed, but is purchased from someone else. There are often complexities when buying an established business and prospective purchasers need to know exactly what they are walking into financially (as well as legally). This is really interesting work as we have to get up to speed with the target business quickly in order to identify and report the key financial risks for the purchaser. It requires

you to have a far deeper understanding of accounting and business systems and processes than just an ability to prepare the numbers. As businesses grow, their owner needs ongoing advice on income tax and social security issues. The question of whether they need to trade through a limited company will probably come up. We like many CAs, are able to explain the difference between different types of trading structures, the impact on how tax is paid and the regulations and laws that cover a company’s operations. A really enjoyable part of our job is when clients ask us to help with succession planning for their business. It gives us a great deal of satisfaction to help clients realise the fruits of their hard work whilst at the same time giving the business they founded the best chance of success under new ownership. A prospective purchaser or lender may require a company to be audited (this is where an auditor positively states whether or not the financial statements show a ‘true and fair’ view). Audit is becoming quite a specialised skill in Guernsey. Ideally your accountant should be able to provide this service too. The right advice Given the financial climate since 2008 it is understandable that many business owners are watching their costs. They may see the cost of preparing a quality set of financial statements as an unnecessary expense. As with many things this attitude may be fine when things are going well. However, it may prove to be a false economy in the long run as accounting errors or irregularities invariably lead to tax complications or problems with lenders. The warm fuzzy feeling of cheap fees will evaporate long before the pain of having got through a tax investigation or having had to renegotiate a business’s lending. It is almost inevitable that at some stage you will require some of the other services a professional accountant offers – financing, valuation and succession planning will affect almost all successful businesses. As every successful business owner knows, it is important to get the right advice at the outset. It is important to have a good relationship with your accountant – and most importantly, make sure your accountant is professionally qualified!

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DIGITAL UPDATE A catch up on Guernsey’s digital world.

Over the last couple of decades, technology has radically changed the way in which we live our lives, both at work and at play. Most of us carry a smartphone, allowing us to do business anytime, anywhere, and not a day goes by without hearing about the next big startup. Technology is also advancing at a rapid rate and as it becomes ever more important, it’s vital for businesses not to get left behind. Guernsey’s Digital Greenhouse, an initiative funded by the States, is dedicated to expanding Guernsey’s digital and creative sectors. The project, as well as promoting Guernsey as an exemplary destination for entrepreneurship, aims to improve the digital and technological skills and knowledge of Guernsey businesses and individuals, by running events and courses in conjunction with the Guernsey Training Agency, Guernsey College of Further Education, and other training providers. The Digital Greenhouse will have dedicated premises opening in the autumn, providing a shared co-working space where members can work on their projects, as well as exchange ideas and potentially collaborate with other users of the location. It aims to become a focal point for advice and networking; members will be able to call on the expertise of StartUp Guernsey for guidance and support. One of the events being organised by the Digital Greenhouse, and which will be of particular interest to Guernsey’s financial sector, is the FinTech Hackathon, taking place in October. FinTech is a contraction of the words ‘Financial’ and ‘Technology’ and is a general term for any technology applied to financial services, from existing systems to new entrants and new consumer products. In its broadest sense, FinTech means innovation in financial services, whether that means new and potentially disruptive products from startups, or the adoption of new approaches by existing players where technology is the key facilitator. A hackathon

brings together people from diverse backgrounds, such as coders, designers, project managers and in this case, financial service professionals, who collaborate intensively over a short period of time, with the aim of producing new and exciting propositions, usually around a specific theme. Given the potential FinTech represents, there is huge global interest to innovate in this area and hackathons on the subject have become commonplace. By running its own hackathon in collaboration with StartUp Guernsey, the Digital Greenhouse hopes to increase the level of interest in what Guernsey is doing in this area and the subsequent opportunities that this may bring.

The Digital Greenhouse will have dedicated premises opening in the autumn, providing a shared co-working space where members can work on their projects, as well as exchange ideas and potentially collaborate with other users of the location. Another of the Greenhouse’s initiatives is the Summer of Innovation competition. Open to both businesses and the public, the competition encourages collaboration between individuals to come

up with innovative solutions for identified business or social needs, by using digital tools or technology. The competition started in June and the winners will be announced on 14th September. Several Guernsey companies have already released inventive digital solutions, of which signOff is an example. It is the world’s first offshore, cloud-based digital signature service, providing a simple, secure way to sign documents using digital signature technology. As signOff is based in the Channel Islands, it is beyond the reach of US data access laws, unlike rival solutions that are based in the USA and which store their data there. Furthermore, signOff doesn’t hold or store its clients’ data, ensuring that it remains confidential. The technology can significantly reduce administration costs and is a huge step towards making businesses entirely digital. Another company offers applications development and mobile app creation services. The company has released several apps, including the innovative Taxi Rank. It allows the user to digitally hail a taxi with the touch of a button. The app will find the fare’s location, or the pickup address can be entered manually by the user if desired. The destination is then entered or chosen from a list of favourites or inbuilt points of interest. Once this information has been submitted, along with other information such as number of passengers, a list of available drivers is presented, ordered by the closest first. The user chooses a driver and waits for a response detailing approximate waiting time. The progress of the taxi to the pickup can be followed on a map, and the driver messages again when he has arrived. Only licensed taxi drivers are allowed to use the app. Digital technology is allowing us to create and innovate at a rapid rate. Initiatives like the Digital Greenhouse and the work of local businesses and individuals in the digital sector will put Guernsey on the map as a stand out place in which to do business in the 21st century.

P EO P LE

Elaine Gray, Natasha Kapp and Tony Lane, Carey Olsen

Alasdair McLaren, Society of Trust and Estate Practitioners (STEP)

Elaine, Natasha and Tony have been promoted to partners at Carey Olsen.

The Guernsey branch of STEP has appointed Alasdair as its new chairman.

Former army commando, Alex (right) has returned to Guernsey to join Brittain Hadley, as building consultant and property manager.

Elaine advises local and international clients on commercial litigation, employment and intellectual property matters. Natasha deals with all aspects of fiduciary law and regulation as well as contentious and non- contentious trusts issues and non-contentious insurance matters. Tony advises on a wide range of corporate matters with particular expertise in mergers and acquisitions.

With more than 25 years’ experience in the fiduciary industry Alasdair has been an active member of the STEP Committee in Guernsey for many years. He sits on the national STEP council and is also a committee member of the Guernsey Association of Trustees. He is looking forward to his new role:

In his army career Alex worked in a number of varied environments including mine clearance, explosives disposal and operational management, which took him on numerous tours of duty in Afghanistan. Technical surveying experience within the armed forces will prove useful in his new role.

‘I am excited to become the new chair of STEP Guernsey in what is a challenging time or trust practitioners. We are fortunate in having a hard-working and dedicated committee. My principal aim is to build upon the solid foundations of the branch laid by my predecessors.’

Graham Hollinsgworth, managing director (left), said:

Ian Hardman, Guernsey Electricity Board

Lee Hammond, Ravenscroft

Ian Hardman is the new chairman of the Guernsey Electricity board of directors.

Lee is Ravenscroft’s new senior compliance officer. Lee has held a number of compliance roles across the local finance sector including periods working for Active Compliance, and Guernsey Financial Services Commission.

Matt Lonsdale, Asset Risk Consultants (ARC)

Guernsey managing partner, John Greenfield, said: ‘Elaine, Natasha and Tony have contributed a great deal to their respective practice areas. Their appointment as partners is positive news for the firm and for our clients.’

Retiring chairman Ian Beattie has served on the board of Guernsey Electricity for 13 years and has been chairman since 2011. Ian (Hardman) has been a non-executive director of since 2011 and has a background in banking in Guernsey and Alderney. Chief executive Alan Bates said: ‘Ian’s appointment to chairman will provide great continuity for the board, as well as enabling him to bring his knowledge and experience to bear even further as we look to the future and our plans for significant capital investment projects.’

In his new role, Lee will work with management and staff to identify and manage day-to-day regulatory risk, providing day-to-day support to the business in its duty to comply with all relevant laws and regulations. Group head of compliance Sandra Lawrence said: ‘Lee brings with him a wealth of experience and knowledge to Ravenscroft. The company operates in an extensive regulatory environment and I welcome Lee’s involvement and assistance in the day-to-day management of our compliance function.’

Alex Knowelden, Brittain Hadley

‘Alex has an incredibly valuable skill set which is completely complementary to those needed in building surveying. His honours degree in building surveying will enhance not only his own performance but that of our professional property services team.’

ARC has recruited Matt Lonsdale to lead its business development activities. Matt has over 15 years’ experience at leading investment houses including Thomas Miller Investments, PSigma Investment Management and Fisher Wealth Management. He will be working closely with ARC’s senior management team to develop and deliver the group's services to their global client base. Graham Harrison, ARC’s founder and managing director said: ‘ARC is continuing to expand and we are looking forward to having Matt join our senior management team. His experience with intermediaries will be invaluable as we look to provide forward-looking advice, built on our unique research and award winning reporting capabilities.’

MANAGER CORPORATE & PERSONAL BANKING (permanent) Ref: 22937

CHIEF FINANCIAL OFFICER (permanent) Ref: 23265

Reporting to the managing director, you will provide leadership and direction to the private banking relationship team in the management of their client base, acting as point of escalation for technical and commercial questions, ensuring a high level of client service.

The CFO shall support the executive board as a specialist in issues of financial accounting and reporting and serve as a deputy to the managing director, analysing and overseeing the introduction of new structured products.

For further information on these positions please visit www.

PE OPL E

Andrew Maiden, Moore Management

David Moore, Collas Crill

Andrew (right) has been appointed director of Moore Management. He will be working closely with Jon Trigg (left) head of European fund services to support the organisation’s long-term strategic objectives and to continue to grow Moore’s current European client base.

Collas Crill has appointed David Moore as consultant within its corporate and commercial team. David has more than 30 years' experience in corporate law, having practised for over 20 years in Guernsey and 10 in London. He specialises in corporate finance, insurance, offshore funds, trusts and regulatory issues and is highly regarded as one of Guernsey's leading corporate lawyers.

Andrew joins from Northern Trust where he was vice president, head of Guernsey relationship management and senior client relationship manager.

Graham Dawson, David Stephenson and Keri Lancaster-King, PraxisIFM Graham (right) has been promoted to associate director, compliance and David (left) and Keri, become senior managers in financial reporting and new business respectively. The promotions are part of a group-wide strategy to strengthen the company’s management team following the recent merger of the Praxis Group and IFM Group.

Jon Trigg said:

Collas Crill’s head of corporate and commercial, Paul Wilkes, said:

‘Andrew’s wealth of experience in the funds industry both from an operational and senior relationship manager perspective will continue to be vital as we explore new geographies, products and services. We are pleased that Andrew has joined at such an exciting time for this global business.’

‘David is a strong addition to our expanding corporate and commercial team. His knowledge and experience in corporate law is second-tonone in Guernsey and I am confident that he will be a driving force behind our continued growth and success.’

‘Graham, David and Keri are well respected by their colleagues and the PraxisIFM board and that makes them ideal members of our management team. PraxisIFM has ambitious plans for growth and it’s important that we have the right people at every level of the business to achieve that.’

Richie McCurdy, Island Posture Centre

Margaret McGuiness, Guernsey Water

Grant Steer, DLM Architects

Richie has just become a member of the Chartered Institute of Ergonomics & Human Factors (CIEHF). The CIEHF is a UK-based professional body with around 1,700 members, including practitioners, students and researchers working or studying in ergonomics and human factors or a related field. The CIEHF raises awareness of the discipline, sets and maintains professional standards, supports its members and promotes networking and communication among those who have an interest in ergonomics.

Margaret has joined Guernsey Water as water quality risk manager.

Grant (left) has been appointed DLM’s technical director.

Margaret was previously public health manager at Scottish Water where she was responsible for managing drinking water quality and wastewater pollution incidents across the country. In her new role within Guernsey Water she will lead further development of its source to sea management of water quality.

Grant has experience in both the residential and commercial sectors having worked in the industry both locally and in the UK. He has acquired an excellent knowledge base in a wide range of construction methods and techniques.

Richie said:

Stephen Langlois, director of water services said:

‘As the only CI member of CIEHF I hope, with the institute’s support, to raise awareness of the importance and the long term benefits to all businesses of postural awareness and good ergonomically designed workstation setup.’

‘Margaret will be a valuable addition to our leadership team, and the transfer of her knowledge will be of great benefit to the talent that we have in Guernsey Water. Her expertise will help ensure that our water continues to be safe and good to drink.’

‘Grant will be a valuable asset to the company; his technical knowledge and experience will ensure our work maintains the highest level of detail and quality. His appointment will allow us to manage our increasing workload and continue to offer our clients the peace of mind that their project will be delivered seamlessly from concept to completion.'

MANAGER, CREDIT (permanent) Ref: 23282 A private bank has a vacancy for a manager to join their credit department, to assist with the development of the bank’s credit business.

Chief executive officer Simon Thornton said:

Managing director David De La Mare (right) said:

TEMPORARY CONTRACTS We have a variety of temporary and contract assignments of varying duration for experienced individuals in the following areas: trust reviews, CDD, AML, FATCA reviews.

situations.gg, email team@situations.gg or call us on 710639

T RAI BFUONCAULSS ON IN GUE R NSE F INA NC EY

Why dismissal of cop-biting chef ‘offended natural justice’ The sacking of a head chef convicted of assaulting two police officers and his girlfriend in his employer’s staff accommodation looked like the inevitable consequence of an open and shut case of gross misconduct. Richard Digard explains, however, why James Harvey not only successfully demonstrated he had been unfairly sacked but was awarded £11,000-worth of damages as well. For head chef James Harvey, the drunken assault on his girlfriend – in his employer’s staff accommodation – was just the start. After police were called to calm things down he attacked them too, savagely biting two officers, and causing criminal damage to personal and company property. Harvey, who was head chef at Fermain Valley Hotel, ended up being convicted of grievous bodily harm and sentenced to 18 months’ imprisonment. Yet not only did he persuade an employment and discrimination tribunal to give him leave to appeal out of time, he also convinced a subsequent full hearing that his dismissal for gross misconduct was unfair and walked away with a £11,156.25 award – six months’ pay less 25%. Derek Coates, chairman of Vista Hotels, Blue Islands and Healthspan, whose hotel employed Harvey, was furious. ‘If such acts do not warrant instant dismissal then heaven knows what does,’ he said after losing the appeal. ‘The three tribunal members [who made the award] should now hold their heads in utter shame on the amount of this discretionary claim of compensation.’

Coates’ anger justified? Unfortunately for Vista Hotels, the short answer is no. The outcome of the tribunal is a reflection on how they handled a disciplinary case and a warning to other employers faced with a seemingly clear-cut case of gross misconduct. Richard Sheldon, a senior associate at Appleby, one of the world's largest providers of offshore legal, fiduciary and administration services, and whose Guernsey office also specialises in dispute resolution, said: ‘This case should prove a stark reminder to all employers in Guernsey of the need to follow a process in dismissing an employee, even when the gross misconduct is as blatant as it was in this case. The temptation is always there to rush to judgment, when the outcome is obvious, but this case demonstrates that this can be an expensive mistake.’ In its judgment the tribunal noted that despite having a potentially fair reason for dismissing Harvey, the hotel breached the principles of natural justice and failed to show that it had acted reasonably.

He went further: ‘An award of this value will only encourage others to take advantage of certain tribunal members who leave their common sense and intellect at the door and replace it with a rulebook.’

In particular, it highlighted that the hotel was a medium-sized employer with a professional human resources department yet had failed to carry out any investigation, or allowed Harvey to put forward any explanation for his conduct or effectively communicate its decision to dismiss him.

Process not followed Many would agree with him – but is Mr

‘Given this background, notwithstanding the serious nature of the incident, it was

unsurprising that the tribunal came to the conclusion it did,’ says Mr Sheldon. Wendy McHugh, vice chair of the CIPD in Guernsey and human resources director of Active Group, acknowledged that the Harvey incident looked like an open and shut case – the chef held an important position, had been convicted of GBH and, by being jailed, was unable to turn up to work. Clearly he needed to be replaced. Help is available However, there were procedures to go through to ensure that any disciplinary action by an employer could be seen to be fair and reasonable and those steps are separate from anything imposed by the courts. ‘Small businesses might not have procedures in place but they can go to Commerce and Employment and get help. Advice is available [including through the CIPD] and tribunals will take into account whether advice has been sought and followed,’ she said. In its judgment, the tribunal accepted that the employer had shown a potentially fair reason for dismissal but that was not enough, on its own, to justify summary dismissal. Not only did Vista Hotels not notify Harvey of his sacking or the reasons for it, it also failed to seek his version of events and to set out any appeals process to the action it had taken against him. In particular, when Harvey was eventually told he had been sacked, the effective date was when he was arrested – before he had been convicted and jailed. That meant, the tribunal concluded, that

T RIB N ALSS ON IN GFUIN E AN RN SEY A FUOCU CE ANC E

the summary dismissal could not be made ‘reasonable’ by events that occurred after the dismissal had taken place.

1998, gives employees certain rights and that anyone with a grievance can make a claim under its provisions.

The tribunal particularly noted that the hotel did not carry out a proper investigation into the incident and did not interview Harvey in prison to seek his version of the incident and altercation with the Special Constable in resisting his arrest. No notes were recorded of the events of 9 March 2014 by Vista Hotels. In addition, no other witnesses or participants of the incident were formally interviewed by the employer.

While C&E will explain what the process is for making a claim, it offers no view on whether such a claim is well-founded or not, which is another reasons for employers to take advice and make sure they follow the right procedures.

‘Dismissal is an employment issue and not a criminal matter and the tribunal regarded the lack of a proper investigation as a critical failure by the [hotel] in relation to an essential employment process,’ said tribunal chair Helen Hubbard. The tribunal was also mindful of the size and administrative resources of Vista Hotels in assessing the fairness of the dismissal. ‘In the tribunal’s view, the Respondent is a medium-sized employer with a professional human resources department with access to professional advice and therefore an appropriate response and process invoked as a result of the incident could reasonably be expected.’ Think before acting The panel backed up this view by citing C&E’s own code of practice on discipline at work, which expressly states: ‘Do not dismiss or discipline an employee merely because he or she has been charged with or convicted of a criminal offence…’ Elsewhere it says: ‘Dismissal without notice for gross misconduct should only take place after the normal investigation to establish the facts…’. As a result, the tribunal applied the ‘range of reasonable responses’ test not only to the decision to dismiss but also to the procedure by which the decision was reached.

Disgruntled employees have three months in which to lodge a claim and those who do frequently lodge it at the last possible moment, which emphasised the need for adequate record keeping. Toni Airley, principal employment relations officer at Commerce & Employment, said that even if courts were involved, tribunals looked not at guilt but whether any disciplinary action by an employer had been fair and reasonable in the circumstances. The court’s involvement was no substitute for the employer following proper process, especially if they were part of a big group with access to professional HR support and administrative backup. If Vista Hotels had followed that process, any award against it might have been much lower. ‘An employer is effectively judge and jury when it comes to disciplinary matters and so has to act within the rules of natural justice,’ she said. ‘That means setting out the allegations against them, hearing the employee’s side of the story and providing an independent right of appeal.’ Which is why what looked like an open and shut case justifying the immediate dismissal of Harvey, seen through the eyes of the Employment Protection (Guernsey) Law, was anything but.

It concluded: ‘The lack of a proper independent investigation by the [hotel] did not fall within the band of reasonable responses of a “reasonable” employer of the size and administrative resources of the [employer].’

How to get it right Disciplinary procedures should not be viewed primarily as a means of imposing sanctions, says the Commerce and Employment code of practice. They should also be designed to emphasise and encourage improvements in an individual’s conduct.

The CIPD’s Wendy McHugh said this highlighted the need to follow proper process. ‘Before taking any action seek advice,’ she said. ‘Do not make any knee-jerk reaction,’ pointing out that the relevant legislation, The Employment Protection (Guernsey) Law,

Disciplinary procedures for businesses should: (a) Be in writing. (b) Be applied equally and consistently to all staff.

(c) Provide for matters to be dealt with quickly. (d) Indicate the disciplinary actions which may be taken. (e) Specify the levels of management which have the authority to take the various forms of disciplinary action, ensuring that immediate superiors do not normally have the power to dismiss without reference to senior management. (f ) Provide for individuals to be informed of the complaints against them and to be given an opportunity to state their case before decisions are reached. (g) Give individuals the right to be accompanied by a trade union representative or by a fellow employee of their choice. (h) Ensure that, except for gross misconduct, no employees are dismissed for a first breach of discipline. (i) Ensure that disciplinary action is not taken until the case has been carefully investigated. Wherever possible, the person conducting the disciplinary hearing should not also conduct the investigation. (j) Ensure that individuals are given an explanation for any penalty imposed. (k) Provide a right of appeal and specify the procedure to be followed. Preferably, the appeal should be conducted by some one not involved in the original hearing. Putting disciplinary procedures into practice If a disciplinary matter arises, says C&E’s employment relations department, the supervisor or manager should first establish the facts promptly before recollections fade, taking into account the statements of any available witnesses. In serious cases, consideration may be given to a brief period of suspension while the case is investigated and this suspension should be with pay. Under these circumstances, suspension should not be seen as a penalty but as a means of removing an individual from a potentially difficult situation while an investigation is being carried out. Before a decision is made or penalty imposed, the individual should be interviewed and given the opportunity to state his or her case and should be advised of any rights under the procedure,including the right to be accompanied or to call witnesses.

T R AVEL

Think outside the boardroom and be inspired by your surroundings; leave the stuffy office behind and experience the beauty of the turquoise seas. If you’re responsible for arranging your company’s annual conference, or management meeting, and you need to source venues, how about a cruise ship for your next event? More and more companies are taking this option, with the all-inclusiveness of cruising offering significant savings over land-based itineraries – accommodation, food (and often drinks), entertainment and conference meeting space is all included, so it is easier to plan and contain costs. And, of course, you have a captive audience, which often results in greater participation. Cruising also builds in social time, networking time, relaxing time - time that is often needed to clear the head, generate fresh thinking, and create a bond with colleagues that is perhaps difficult to replicate in a land-based conference room. Entertainment is always of a high quality and often cruise lines feature well-known celebrity guest artists. Gala dinners can be arranged, and if you desire why not invite the captain who will often be available as a guest speaker as well? Cruise Lines International Association (CLIA) has seen a growth over recent years in meetings at sea, not least because hosting a meeting or corporate gathering on a cruise ship offers an experience for attendees that is intriguing, cost effective and highly efficient. In 2012, CLIA created a dedicated meetings, events and incentives task force, which is made up of 15 cruise line members who promote meetings at sea and

focus on developing a strong relationship with the meetings and incentive industry. In addition, the cruise lines themselves are adding more, well-equipped purpose-built meeting space to both new and existing ships. However, even though the ships are adding meeting facilities, most can still only accommodate one large or a few small groups per sailing, so as the trend continues, forward planning will become essential. Modern cruise ships are designed with meetings in mind, including conference centres, board rooms and the ability to convert theatres and a variety of other spaces into the perfect site for your event. Modern cruise ships have state-of-the-art media suites, even down to their own television and video editing suites. All these and other AV equipment can be made available. Since most equipment is typically free of charge and transfers to entertainment venues are not necessary, cruise ships offer great value for your meeting in addition to a phenomenal, memorable backdrop for your event. Ship board theatres are also state-of-the-art, offering large groups enviable access to venues that beat most hotel-based meetings venues apart from the largest conference venues. Of course, the size and type of meeting may determine the ship, the duration and the location of the cruise. And don’t forget incentives, too. In a market where the trend for both trip-winners and hosts is to minimise out-of-pocket expenses, cruises with their ‘contained’ environment – tick the boxes.

Many companies also take partners and even children with them, and again, cruises offer something for everyone, with activities, excursions and children’s clubs on offer. In 2016, the two largest independent travel consortia in the UK are holding their conferences at sea – Advantage in April 2016 on MSC Fantasia from Barcelona for four nights, and The Travel Network Group in May 2016 from Southampton on Celebrity Eclipse for two days (which TravelSolutions will be attending). A growing trend which the travel industry is embracing fully. As a company, TravelSolutions has itself held a number of small, internal, management meetings on cruise ships – mainly two-night mini-breaks from Southampton, the most recent of which was in July this year on the Queen Elizabeth. Charlotte Mitchell, the company’s compliance manager was impressed: ‘Having our meeting at sea was a fantastic experience! There were ample meeting facilities available to us and there were multiple ways for us to relax and unwind after a hard day’s meeting with access to the spa, pools, fitness centre and much more. Evening meals were easy to navigate with everyone seated in the main restaurant, with an assortment of choices. I would definitely recommend meetings at sea as there is something for everyone on board.’ If this sounds good to you, TravelSolutions would be delighted to help you get on board.

APÉ RIT IF A F OCU S ON F IN AN CE ANC E

The devil is in the detail In the first in a new series of articles by James Le Gallez the owner of Guernsey’s only luxury mobile bar, Apéritif, he explains how the smallest detail can make the biggest difference in private, corporate or public hospitality. Whether you’re planning drinks for your staff at a Christmas party, entertaining clients in a private dinning room in a top Guernsey hotel or throwing a grand gala ball the devil, they say, is in the detail. In the early planning stages of your event you need to set objectives, firm up a date, co-ordinate with stakeholders and suppliers, determine a budget, negotiate proposals for a venue and decide on a running order. Once you’ve established the basics you can move onto the finer details, which will reflect what you have already decided upon.

The drinks you choose to welcome your guests with, especially at a gala or ball, will set the tone for the rest of the evening. The classic French 75 cocktail with gin, lemon, sugar syrup and prosecco, or Kir with crème de cassis topped with white wine, can provide a much bigger impact - and differentiate you from those who settle for Champagne. We have created custom cocktails to match many a theme including the Specsavers’ Speakeasy Ball where we served a rum punch, named the Bootlegger's Allotment, in recycled Haut Maison bottles wrapped with parcel paper, to the Venetian Fizz, for ABN Amro's annual summer BBQ, using mango purée, hand-crafted Swedish vodka, lime and ginger ale, alongside a selection of familiar classic drinks.

When I’m advising clients on their event, and believe me Apéritif has supplied for more than a few since we launched in October 2013, I often help to establish the branding or theme. Down to the smallest detail we’ve worked with clients to curate colour specific straws (and people really do notice them), napkins, to our staff wearing a colour coordinated tie or waistcoat.

Not only does Apéritif offer a cocktail service, but we also provide a selection of fine wines, which we can advise on to complement your entire menu from hors d’oeuvres to dessert. We often work with the caterer to match the drinks with the meal to ensure the client and their guests have the best possible experience, whether in-house or supplier. It’s very important to ensure that, not only does fine wine pair with food, but it is also the right type and amount given the style of the event. The demographics of the guests, the venue, season and time of day will all be deciding factors in the drinks you choose to offer. At Christmas your guests will probably expect fuller bodied, fruity fine wines and cocktails with spice or even heat.

I like to ensure that we have a clear idea of the role our staff will play at the event and I’ll often have an extra member present, serving drinks, so that I can make sure the client is happy and that their guests are having a good time too.

Providing your guests with a gift to go home with is a great way to end the night and creates a lasting impression; something to remember the occasion. A handmade bottle of mulled wine at Christmas, with corporate branding, or a classic gin martini made with

�

Celebrating Two Years

Beautiful Drinks Served wherever and whenever you please.

Apéritif is Guernsey’s luxury drinks catering service. We are a fully-licensed and insured provider of award-winning cocktails, premium spirits, ﬁne wines and craft beers for private and corporate events.

an award-winning gin and French dry vermouth will provide plenty of interest.

About James

James launched Apéritif two years ago after demand for his skilled cocktail-making services grew. He identified a gap in the market for a professional, luxury mobile cocktail bar for public and private functions. He has provided fine wine and cocktail services for high net-worth individuals in the island, international corporations, weddings and fundraisers. James reached the European semi-finals of The Belvedere Challenge 2015, which took place in Germany and was a finalist in The Spirits Business Gin Masters 2015 in London.

Apéritif is a fully licensed bar, serving cocktails made to order, bottled cocktails and an extensive fine wine list. James and his fully trained team also provide master classes for corporate team building days.

Apéritif was also shortlisted for the Guernsey Awards for Achievement Excellence in Marketing Award 2014 and the Livingroom Customer Service Awards 2014.

A F OHCOUSPITA S ON LITY F INA NC E

How many days to Christmas? Preparations are already well underway for the hospitality industry. We get a glimpse of what’s involved from Karel Harris of the Sarnia Hotels Group The Christmas party period is a very important time for Guernsey hospitality businesses – just like retail, some establishments’ turnover will be higher than any other time of the year. It can also be a very tiring time for staff – many other businesses are celebrating and socialising whilst our teams can be working their hardest. There can be an extremely long lead-in time for Christmas bookings with the popular Friday and Saturday nights sometimes being booked for the next year immediately after a successful event. Chefs have to prepare the menus months in advance – of course

including all the traditional favourites but with a few twists, and also including dishes for the more adventurous diners, or those with special diets. Our three hotels (Hotel de Havelet, Moores and Les Roquettes) see a huge variety of festive celebrations too – drinks and canapé parties for companies entertaining their clients, large office functions and small department parties as well as family celebrations. Christmas Day lunch itself could be sold 10 times over. Tens of thousands of Christmas crackers and festive napkins have to be ordered and then of course decorating all the areas. Not only do our hotels hold Christmas parties throughout December, we also organise four

Hotel de Havelet

Potted Smoked Mackerel Served with a Light Horseradish Cream, Bread Crisps Terrine of Bacon, Pork and Chicken Liver Served with Plum and Apple Chutney Devilled Local Crab Cakes Set on Mixed Greens, Ginger and Citrus Vinaigrette Moules à la Crème

Butternut Squash and Sweet Potato Soup with Toasted Pine Kernels (V) ........................................................................................ Traditional Roast Turkey & Trimmings (Chestnut Stuffing, Bacon, Chipolata & Light Gravy) Breast of Guinea Fowl Wrapped in Bacon with Braised Red Cabbage, Baby Apple Jus Char Grilled Ribeye Steak Choice of Green Peppercorn or Mushroom Sauce

and five day Christmas packages for guests, many of whom come back year after year. It becomes quite a challenge to find a new gift for them – we try to find something which will remind them of Guernsey, or alternatively tie in with our sustainability ethos. Our packages haven’t really changed too much – it becomes like one big house party with visitors making new friends and catching up with old ones. One of the newer events we hold at Hotel de Havelet involves harnessing the talents of Kati our head receptionist. She is incredibly gifted in creating decorations, and for the past few years, guests of all ages have participated in a ‘Gingerbread House Workshop’. For days before Kati bakes ‘flat pack’ Gingerbread roofs

Christmas Fayre Menu

Available for lunch and dinner

Pan Fried Fillet of Sea Bass with Sweet Potato and Pumpkin Risotto, Lemon and Rosemary Butter Seafood Linguini “King Prawns, Calamari, Mussels, Clams, Langoustine” Havelet Baked Nut Loaf Served with Saffron Butter Bean Sauce (V) New Potatoes ~ Roast Potatoes Honey Roast Carrots and Parsnips ~ Brussel Sprouts or Seasonal Salad ......................................................................................................................... Traditional Christmas Pudding with Brandy Sauce Bailey’s and Chocolate Panna Cotta with Chocolate Biscuits Vanilla Cheesecake with Kumquat Marmalade Apple & Sultana Crumble with Rum Custard Cheese Selection 3 pieces Coffee

£24.50 pp

To make your reservation call us on: 722199 or email : dine@dehaveletguernsey.com

Menus available in The Wellington Boot and the Havelet Grill

H OSSPITAL A F OCU ON FIT INYAN CE

There can be an extremely long lead in time for Christmas bookings. Friday and Saturday nights are often booked for the next year immediately after a successful event and walls, so that each guest can construct and decorate their house. Gallons of icing are at the ready together with sweets of all descriptions and guests from six years to over 80 have a go, with a glass of mulled wine at hand for the grown-ups. Never mind Grand Designs – some of these creations are definitely prize winning! Others really could have done with the help of a structural engineer as they are too ambitious and collapse. If the weather is kind, our visitors are taken on a Boxing Day trip to Herm returning for another glass of Gluhwein and mince pies.

We organise a ‘Race Night’ which raises funds for a local charity and brings our guests from all of the hotels together. After an island tour, and a quiz evening we wave most of our guests off, breathe a brief sigh and then prepare to welcome a whole new set of people for the New Year package. The festive period is very hard work for our team, but we are always so pleased to see our returning guests, and particularly seeing people who might have been alone during Christmas make new friends and have a wonderful time that it actually becomes very rewarding.

Christmas at . And something a little different. MOORES

BREAKFAST

Why not start your festive celebrations with breakfast? Full English breakfast with festive trimmings. £11.50 per person

BREAKFAST

Why not start your festive celebrations with breakfast?FESTIVE AFTERNOON £12.50 per person Full English breakfast with festive trimmings. Or with a glass of champagne. £11.50 per person

And something a little different...

FESTIVE AFTERNOON TEA £12.50 per person Or with a glass of champagne. £19.00 per person

£19.00 per person

TEA

Christmas at

MOORES

NEW YEAR’S EVE DINNER & DANCE

2015

Packages are available for just dinner or stay the night. Please contact our reception team for all the details.

NEW YEAR’S EVE DINNER & DANCE

Packages are available for just dinner or stay the night. Please contact our reception team for all the details.

Moores Hotel, The Pollet, St Peter Port - Telephone: 724452 Email: dine@mooresguernsey.com www.mooresguernsey.com

HS Design / Melody Press Printers

T WO G R E AT V E N U E S Moores Hotel, The Pollet, St Peter Port Telephone: 724452 Email: dine@mooresguernsey.com

Patisserie Brasserie

Restaurant

Contact Stephen or Alan on Tel: 724452

A F OHCOUSPITA S ON LITY F INA NC E

The evolution of customer expectations Alan Sillet from The Pickled Pig considers some of the challenges faced by the hospitality sector and explains how he and his team have evolved in response to an ever-changing market place One of the beauties of running a pub or restaurant on Guernsey is the wonderful local produce that’s available. At The Pickled Pig, we source and buy as much of our food from local suppliers as possible. Working with the likes of Seafresh, Milton Produce and Meadow Court Farm means that we can use quality ingredients, cooked simplistically, letting the great quality produce do the talking – what’s not to like about scallops or brill, freshly bought in the very same morning? Customer expectations have risen considerably over the last three decades, especially when it comes to the variety and quality of food served and the service provided. This has made us all raise our game. After countless meetings with Spencer Bourne, the owner of The Duke of Normandie Hotel where the Pickled Pig is based, we identified a significant gap in the local market - Guernsey needed a gastro pub. The inception of The Picked Pig resulted from a major refurbishment of the old Admiral’s bar, to serve the customer in a stylish, relaxed and comfortable environment. I have been working in the hospitality

industry all of my working life – my numerous roles have ranged from bar management at La Trelade Hotel under Richard Cann and Andy Coleman, to helping Andrew Wright open Le Friquet Hotel in 1991 and then to managing The Farmhouse. With the help and support of my wife, Áine, we have worked to create an evolving environment at The Pickled Pig, from creating a diverse range of beverages such as local ales, craft beers that you’ll only find at The Pickled Pig and our extensive array of wines, including our aptly named ‘Squealing Pig’, zesty New Zealand sauvignon blanc, or Champagne, for a special occasion… We even print our menus in house, working closely with our head chef, Liam Mooney to ensure that our offering remains relevant, in line with customer trends and interesting. Liam utilises his almost 10 years of experience to keep customers happy, and stomachs full! The most difficult challenge in the local catering industry is staff recruitment and retention, especially skilled chefs. It’s becoming more difficult, year after year, to find suitable candidates for positions. The hospitality industry in Guernsey has a

challenge to attract people to come and

work here. We need to look at ways of making the process of moving to Guernsey to work easier and therefore more appealing. As a result, we will be able to entice the skilled, hard working and dynamic staff that this industry deserves. I am very excited and encouraged by the Guernsey International Food Festival, taking place from 18-27th September 2015 throughout the island. During the festival, there will be plenty to see and taste – activities will be near our central location in St Peter Port, where we will be showcasing our ‘pig dogs’, a spicy take on the hot dog classic, and scallops, where Liam will be taking part in a live cooking demo. We will also be running a special menu throughout the festival to celebrate the diversity of the international cuisine. Following this exciting period, we will also be taking part in the local Tennerfest season, where we will be offering great food for great value! In an industry marred with challenges we must take a proactive can do approach and constantly evolve to an ever-changing market.

Gastro Pub Food Fine Wines | Real Ales | Craft Beers

Now taking bookings for the Tennerfest and Christmas parties.

Open daily. Lunch 12-2 & Dinner 5.30-9.30 Lefebvre Street, St Peter Port, Guernsey, GY1 2JP t : 01481 721431 | e : pickledpig@duekofnormandie.com | w : dukeofnormandie.com

Contact Magazine. Another quality job polished off by Mojoe

CLEVER DOG ADVERTISING | DESIGN FOR PRINT | IDENTITY | PACKAGING | DIGITAL MEDIA

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A F OHCOUSPITA S ON LITY F INA NC E

Guernsey's Red Carnation Hotels The Old Government House Hotel and Spa As Guernsey’s only five star property, The OGH hosts and event manages many key business meetings, wedding receptions and dinners on the island. With its seven dedicated, individually styled conference and banqueting suites and its experienced meetings and events team, it is able to provide top quality service for every occasion. The Regency Room offers spectacular views over the harbour and neighbouring islands, in a tasteful and elegant setting. This large room offers the perfect venue for dinner and dancing yet it also boasts a capacity for 200 delegates for theatre style seminars with rear projection. Alternatively, for those organising smaller events, such as a boardroom or private dinner, the hotel hosts a number of small intimate rooms, with capacity for between six to 40 delegates. For a more intimate private space, The 46

Crown Club at The OGH hosts three beautifully decorated and spacious boardrooms, that can each accommodate between six to eight people, for extra special events or entertaining. For a truly one of a kind event, The Crown Club also boasts a glass-walled wine and whisky tasting room, with a wide range of tasting experiences to choose from. All meeting and function rooms offer complimentary WiFi so, whatever your meeting or function requirements, The Old Government House Hotel and Spa will have the perfect room for you. Each member of the team has a broad knowledge and considerable experience of the events industry and will give advice to the highest level of integrity to suit your budget and objectives. The team is headed up by Samantha Downton, who after 13 years in hospitality has overseen every kind of function imaginable, from boardroom

dinners, to corporate seminars, wedding receptions to balls with dinner and dancing. She and her dedicated team of seven enjoy nothing more than ensuring guests’ events are not only exceptional but memorable as well. In addition to meetings and corporate functions, they are now delighted to be able to offer bespoke wedding packages to suit the needs of any bride and groom. Every detail, from menu choices, to timings and equipment is given equal care and attention. The service received is impeccable at this hotel where, unsurprisingly, the company’s motto is ‘no request is too large, no detail too small’. For further information, or to discuss a forthcoming event, please contact Samantha Downton, Events Manager, on tel: 01481 738504 or email: meetingsandevents@theoghhotel.com

H OSSPITAL A F OCU ON FIT INYAN CE

The Duke of Richmond Hotel If you are looking for a stylish venue in Guernsey for your next intimate dinner, business seminar or magical wedding, then look no further than the four star, Duke of Richmond Hotel, conveniently located in a quiet corner of St Peter Port. With a choice of four beautiful function rooms, all with state-of-the-art lighting and sound systems, the hotel provides the perfect setting for every occasion, for between 10 and 300 guests. Your point of contact for your event will be conference and banqueting manager Hilario Pinto. Hilario has been working at The Duke of Richmond Hotel for 16 years in a variety of departments, and his wide range of experience throughout the hotel gives him an understanding of the importance of every aspect of a guestâ&#x20AC;&#x2122;s visit. This knowledge is applied to every one of his functions. Throughout the planning, and during the actual event, Hilario and his team

will take care of everything, providing skilled assistance in all aspects including room layout, timings and menu and wine selection.

The largest room is the stunning Somerset Suite, which interconnects with the Cambridge Suite, allowing more versatility for your function plans. Both rooms are available for various different set-ups, ranging from conferences, theatre style, for up to 300 delegates to dinner dances or weddings for up to 250 guests. The Somerset Suite offers natural daylight from a wall of windows and,

in conjunction with the Cambridge Suite, can offer a private bar, dance floor and lift access. The smaller Lennox Suite offers facilities for a more intimate event, whether meeting, luncheon, dinner or reception. The suite has natural daylight from three large soundproofed windows, and interconnects with the Richmond Suite, which is the smallest private meeting and function room in the hotel. In addition to these four dedicated rooms, the stunning terrace, with panoramic sea views, is perfect for pre-dinner drinks, wedding reception drinks and photographs, and less formal business events. Whatever event you are planning, to discuss your requirements in more detail, or to arrange an appointment to view the facilities at first hand, please contact the hotel on: 01481 740860 or email:Hilario Pinto on: hpinto@dukeofrichmond.com 47

The Perfect Treat corpor ate gifting ideas

SPOIL YOUR CLIENTS AND COLLEAGUES THIS SEASON WITH LA MAISON DE CHAMPAGNE

unique

selection of champagnes

hampers

ice buckets

gift cards

tastings

engraved flutes subscriptions

and of course a unique selection of Champagnes Our in-house experts will help you choose the perfect gift or let your client choose their own vintage with a generous gift card T: 01481 740603 • E: INFO�CHAMPAGNE.GG • 14 COMMERCIAL ARCADE • ST. PETER PORT

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H OSSPITAL A F OCU ON FIT INYAN CE

A bubbly history

A bottle of Champagne has long been regarded as the perfect decadent gift suitable for just about any occasion. You can now go the extra mile by brushing up on your Champagne knowledge with La Maison de Champagne and selecting a unique label that will impress your friends, colleagues or clients this Christmas. Taste with confidence: Look: Admire the bubbles and the colour. It should be bright, and anywhere from nearly colourless (younger Champagnes) to golden (older bottles). Aromas: Swirl the wine in the glass and inhale. The aromas are divided into five groups, flowers, fruits, vegetables, dried fruit and ‘indulgent delicacies’. Taste: Take a sip and let it roll around in your mouth (professionals swish it around in their mouths as aggressively as you might rinse after brushing your teeth). What do you taste? Green apple, citrus, tropical fruits, vanilla, toast and nuttiness are common notes that you might discern—but there’s a vast number of nuanced elements that a trained palate can tease out. Consider the weight or viscosity of the wine, too. Finish: After you swallow, contemplate the aftertaste that lingers on your palate. The longer the finish, the better the quality of the wine.

has less than six grammes of sugar per litre added, while brut contains less than 15 grammes of additional sugar per litre. Several other classifications exist, but drier Champagnes are more common. Impress your friends and colleagues with these Champagne facts: •

Champagne has been a luxury good since the Marquis de St-Evremond first introduced it to fashionable London in the 1660s.

•

Several of today’s oldest and most renowned Champagne houses were established during the long reign of Louis XV, including those of Ruinart (1729), Moët & Chandon (1750) and Louis Roederer (1776).

Marilyn Monroe, at least once, took a bath in Champagne. According to her biographer, 350 bottles of Champers were used to fill up her bath tub.

Vintage or non-vintage: Most Champagnes are a blend of wines from different grapes (the classics are Pinot Noir, Pinot Meunier and Chardonnay) and component wines from different years. Unlike other wines, vintages are only declared in exceptional years, so don’t feel that you always have to drink vintage champagne—there are many fine non-vintage options, too.

•

Napoleon’s march on Moscow in 1812 helped secure Champagne’s popularity among the Russian upper classes—in fact, the Cristal brand of Champagne was created by Roederer in 1876 for Tsar Alexander II of Russia, whose paranoia demanded a clear bottle on the table, lest anything dangerous be hidden inside.

Brut/extra brut: A small amount of sugar known as ‘dosage’ is added to the bottle just before it's corked, and these terms describe exactly how much sugar went in. Extra brut

•

Marilyn Monroe, at least once, took a bath in Champagne. According to her biographer, 350 bottles of Champers were used to fill up her bath tub.

•

Although the first attempts to ban the use of ‘Champagne’ as a generic label date back to the mid-1800s, it took until 1919 (and riots by various vintners) to settle on the official boundary lines of Champagne’s grape-growing area, outside of which true Champagne could not be made. In 1936 Champagne’s Appellation d’Origine Contrôlée, which still controls use of the term in Europe, was established by French law.

•

During World War I the trenches of the Western Front ran right through the vineyards of Champagne. Between 1914 and 1918, heavy shelling uprooted row upon row of Chardonnay and Pinot Noir vines, pruned short as per the instructions of a 17th-century Benedictine monk named Dom Pérignon. By the time the Armistice was signed in 1918, a huge portion of Champagne’s vineyards had been destroyed.

• In a 750ml bottle of Champagne there are 49 million bubbles… approximately. • Dom Pérignon did not invent Champagne. Initially the bubbles were considered to be something of a flaw and early production methods made producing the wine somewhat dangerous due to the imprecise temperature controls which could lead to fermentation starting again after the wine was in the bottle. If one bottle in a cellar exploded and had its cork shoot out, a chain reaction would start. Goodbye wine cellar. Pérignon helped standardise production methods to avoid these explosions and he also added two safety features to his wines: thicker glass bottles that better withstood pressure and a rope snare that helped keep corks in place. • If you’re drinking good Champagne you should see what’s called ‘collerette’ – these are bubble trains on the sides of the glass.

A F OHCOUSPITA S ON LITY F INA NC E

Fortress festivities; castle cocktail parties Guernsey's heritage sites might offer that 'je ne sais quoi' to your next party or corporate gathering.

When it comes to corporate hospitality on island, finding something unique that makes your event stand out from the crowd, and something your clients will remember is a very tall order. With companies having to compete with similar events, (most likely with the same guest list), the pressure to make something memorable is ever more present. Guernsey has no less than three castles and numerous forts, batteries and towers dotted along the coastline, which embody the history of the island – and they are available to hire. Holding an event in a historic setting can be challenging in terms of access and set-up, but this process is now a lot easier with a dedicated events manager who is available to help bring everything together. Timings, weather and occasionally, tides are all factors that need to be carefully considered. The jewel in the historic crown is Castle Cornet which has overlooked St Peter Port harbour for the past 800 years. The castle has two function rooms which are perfect for

lavish dinner parties or drinks receptions. The grounds provide the ideal backdrop for hog roasts, BBQs, outdoor theatre and, more recently, music events. Clients can brand their event by use of a company flag on top of the Town Bastion or even change the colour of the castle, to reflect a company logo. For something more informal, the ancient ruins of Vale Castle and Chateau de Marais can be dressed with marquees, tipis, flags and lighting which can range from delicate fairy lights to glowing fire pits! The look of your event is limited only by your imagination. To take advantage of the stunning views around the island, smaller events may take place at Fort Grey or Clarence Battery. The terrace at Candie Museum & Gardens provides a view of the neighbouring islands, beautifully framed by the trees and only five minutes’ walk from town. Many of the historic buildings on the island are already equipped with electricity and

water and others can be serviced using outside suppliers, so bringing an idea to fruition is easier than you think. Setting the scene can be helped by historic re-enactors, who will happily greet your guests, stay in character and provide photo opportunities which will stand out online and are great for PR opportunities. Guernsey Museums & Galleries is dedicated to providing the people on the island a preserved record of the past and celebrating the island’s unique history wherever possible. The ruins, forts and castles are part of every islander’s heritage and revenue generated from the hires goes back into the maintenance of the buildings ensuring that they are standing for future generations to enjoy. On Sunday 25 October, a weddings and events fayre will take place at Castle Cornet to showcase the facilities and sites that are available with free entry for everyone. If you would like to find out more about the historic sites to hire, or arrange a show round one of our venues, please get in touch.

Heritage Sites Venue Hire Call 709727 for further details www.museums.gov.gg/venuehire

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A F OHCOUSSPITA ON LITY F INA NC E

La Reunion We take a look at what’s been happening at the new-look ‘Rockie’ and what’s cooking at the upstairs restaurant With Guernsey shortlisted for a national destination award, the island’s hospitality industry is poised to fulfil a pivotal role and one organisation that is local through and through is playing its part in keeping visitors (and islanders) happy. Long-established Randalls of Guernsey is approaching its first year of running the revamped ‘Rockie’ which is exceeding all expectations. Upstairs, the new, stylish La Reunion Restaurant is fully booked on a regular basis and the team at Randalls is enjoying a year that is even busier than usual. The company opened the new Rockmount's doors almost exactly a year ago and La Reunion was ‘born’ in December. Added to that, the organisation’s core business is as hectic as ever and its Blue Bottle Gin brand is acquiring international acclaim and awards. The next few weeks look set to maintain the momentum, with Tennerfest at both restaurants confirmed, and festive menus already attracting bookings. La Reunion is popular with corporates, especially those entertaining visiting clients who are impressed with its expansive views and local menu - and, not least, its ample parking. It’s also being chosen regularly for ‘away days’ and strategy sessions using the separate dining area which can be equipped for presentations. Executive chef Lynsey Craggs loves devising the menus. ‘This is our first summer so it’s fantastic to be able to use fresh seasonal ingredients which haven’t been available until now.’ Having revamped the selection of dishes to make best use of the seasonal changes, La Reunion is focusing on Guernsey oysters, mussels, lobster crab and ‘every imaginable sort of fish.

Sebastian Dudzic, restaurant manager and Lynsey Craggs, executive chef.

‘One of the challenges of the job is to devise a choice which always has dishes that will hopefully appeal across the board but to also allow for ingredients that become available on a daily or weekly basis,’ she added. The location of La Reunion, with its sweeping views from Fort Richmond to Grandes Rocques has played a major part in shaping the menu and the emphasis is firmly on the island’s globally acclaimed fish and shellfish.

It is satisfying to get to know as many local growers and suppliers as possible. We work with around a dozen on a regular basis and I would love to hear from more if they are out there ‘I really enjoy seeing what’s on offer when our fish supplies arrive at the door. We had john dory the other day, which I served with local purple kale and sautéed local new potatoes. When you have delicious ingredients such as that fish, it doesn’t seem right to me to start disguising the flavour in any way. It’s all about letting the taste of that fantastic local food dominate the dish.’ Bringing together as many local ingredients as possible for the new menu is a bit of a logistical challenge because it involves dealing with far more suppliers than usual.

‘I see it as a “plus” because it allows me to invent new dishes on a regular basis and get to know the people who supply us,’ said Lynsey. She rarely switches off from work completely. ‘On Mondays, when I’m not actually at the restaurant, it’s a good time to be thinking about new dishes and we recently finalised the festive menus for both restaurants and the Tennerfest one which the team is looking forward to serving.’ Perennial favourites such as moules frites and oysters and champagne are ideal for relaxed dining on the terrace and have been in strong demand through the summer. ‘Those combinations are timeless and exactly what people want when they are looking for a simple but delicious bite to eat, perhaps in the early evening, and they are not in the mood for two or three courses. I totally understand that and we are lucky here to have fantastic local mussels, which I think are delicious with Guernsey cream and Rocquettes cider.’ The team’s enthusiasm for flavours is not restricted to dishes and includes sourcing local soft fruit, such as raspberries and strawberries so that the bar staff at La Reunion can make their popular cocktails with authentic local fruit purées. In keeping with an approach that respects the key ingredients, rather than creating dominant extra flavours, Lynsey is very happy to have local asparagus and simply teams it with a softly poached Guernsey egg, gremolata and parmesan shavings in one of the most popular starters. ‘It is satisfying to get to know as many local growers and suppliers as possible. We work with around a dozen on a regular basis and I would love to hear from more if they are out there.’

The best way to do business

At La Reunion, our customers tell us that we have one of the best locations in the island - and we agree! Added to that, our 80-seater restaurant has the flexibility to provide the perfect setting for anything from a mouth-watering specially-devised local menu bound to impress any of your clients, to the ability to hold your businessâ&#x20AC;&#x2122;s annual party or private corporate event. Our fantastic Festive Menu is already attracting bookings.

FoR detaiLs, CaLL us on 255600 oR emaiL dine@LaReunion.GG La Reunion Cobo Coast Rd GueRnsey Gy5 7Hb

t: 01481 255600

www.LaReunion.GG

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Discover a new modern and dedicated central venue for your meetings and events, or even a new location for your office When arranging a meeting or event, it is important to feel confident that all will run as planned on the day, and that your clients or colleagues will leave with a sense of achievement. To ensure this happens you need a venue which understands your requirements and which can offer you the facilities and the flexibility to meet your needs. The Rotunda meeting and conference centre, which opened earlier this year, offers a refreshingly modern and flexible space, with intricate, sound-proofed oak partitioning, thus allowing it to accommodate board meetings for up to 20 delegates, theatre style presentations for up to 140 delegates, workshops for up to 80 delegates and drinks receptions for up to 200 guests. With its central town location in Royal Avenue, and its team of dedicated staff on hand to make sure that everything runs

smoothly, Guernsey’s only purpose built meeting and conference centre is well worth a look. The outlook is stunning with the front of the room boasting a wall of windows looking out towards the harbour. The space is fully air-conditioned and provides the very latest technology with projector, screens, PA system and microphones. A lectern, flipcharts and markers, and notepads and pens are also available for meetings where required. Connectivity is of growing importance in this day and age and, in The Rotunda, clients benefit from high speed Wi-Fi access for their meeting. We all understand how frustrating it is when you have a presentation to give, or you just need to catch up on your emails during a break, but the connectivity isn’t reliable. The meeting rooms are available to book by any interested party, either through the website at www.i2office.gg or by calling the i2Office Guernsey team on 01481 760000.

For maximum flexibility the majority of rooms are bookable for a few hours, half day or full day. If you require the whole space however, which can cater for up to 140 people theatre style, a minimum period of three hours should be booked due to the set up required. As a dedicated meeting and function space, a break-out area and toilets form part of the facility on the upper ground floor of The Rotunda. There is also a kitchen from where teas and coffees, bacon rolls, breakfast pastries, sandwiches and buffet lunch menus, afternoon tea cakes and evening canapés can be served. Working with outside caterer ‘Cooked by James Ferguson’ all dietary requirements and any specific requirements can be accommodated. Whether it’s a themed canapé reception you’re organising, or a specific new product you’re promoting, let the catering team work with you to wow your guests. In addition, The Rotunda has its own liquor license so will be happy to offer and serve wines, beers,

i 2A OF F ICE PROM OT IOCE N F OCU S ON F IN AN

ciders and other drinks to suit your event. Next time you are looking for a venue for a meeting or event, please do give i2Office Guernsey a call and they will be happy to discuss your individual requirements and prepare a quote. However, it is not only flexible meeting and event space that i2Office Guernsey can offer as there are also two floors of superb serviced office space in the Royal Chambers building, which can cater for offices for a handful of people up to whole suites for large businesses on short or longer term licences. The flexibility to accommodate the needs of customers is paramount and the team will work with businesses to deliver a solution that meets all their requirements. A serviced office means you pay a fixed price per month, avoiding huge capital expenditure for fit out when moving into your office, and negating the massive

additional cost of dilapidations when vacating the office at the end of the term. Serviced offices start from ÂŁ550 per desk per month and come furnished with modern, high quality ergonomic office furniture and the monthly payment includes rates, service charges, building insurance, air conditioning, power, light and facilities management, including daily office cleaning One simple bill and no costly management time in building/office management. The idea behind serviced office space is that you pay for the desk space that you need, as and when you need it, and then pay for meeting rooms on an ad hoc basis as and when required. A business lounge, kitchen facilities with tea, coffee and chilled water, bike racks and shower facilities are all provided for clients whilst secure underground parking and IT/telephony packages are available at an additional cost.

To learn more about the advantages of serviced office space, and how it can benefit your company, please visit www.i2office.gg or alternatively, give i2Office Guernsey a call to book a viewing.

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Public health and work Dr Stephen Bridgman, Guernsey’s director of public health, looks at some of the island’s interesting health statistics and outlines some of the support services available to individuals and businesses ‘The health of the people is really the foundation upon which all their happiness and all their powers as a state depend’ - Benjamin Disraeli, former British Prime Minister. We are lucky to live in Guernsey, an island that has one of the highest life expectancies in the world, 84 years for women and 80 for men. Employment is good for the health and wellbeing of our population, and it is of great credit to local businesses that we have near full employment. Despite the good news - our life expectancy, our rate of employment and our standard of living - there is still much to do to protect the health of our community. Of 570 deaths per year in Guernsey and Alderney, between 2010 -12, 30% were from circulatory diseases, 30% from cancer, and 10% from respiratory disease. Four major risk factors that shorten lives are tobacco smoking, alcohol use, poor diet and physical inactivity. Other important risk factors are high blood pressure and excessive salt consumption (115th MoH report). An illustration of the impact of just one of these risk factors, tobacco smoking, is clear. In 2013, 5% of all deaths in islanders, an average of one every other week, was from lung cancer. The vast majority of these deaths will have been caused by smoking. That said, smoking rates are at their lowest recorded, 13% in 2013 down from 30% in 1988. However, even at that level it remains a major cause of premature death, with several thousand islanders still smoking. The States’ new tobacco control strategy aims for a level of 5% or less. Worryingly, global obesity is now on a par with smoking as a cause of premature death. Side-effects of obesity include diabetes, heart disease, stroke, muscle and joint problems. The rate of obesity-related diabetes has

doubled in the UK in the last 15 years. The cost of diabetes drugs alone for the Social Security Department in 2013 was £572,000. The trend of obesity in Guernsey is mirroring that in other Western nations. The results of the 2013 Guernsey and Alderney Healthy Lifestyle Survey showed that around half of our population aged 18-74 reported themselves to be overweight or obese, with the levels in men the highest ever recorded.

The World Health Organisation has urged governments to set voluntary national targets to reduce physical inactivity by 10% by 2025 and halt the rise in obesity. Positive actions from business will be crucial if we are to turn the obesity tanker around. Only one in five respondents ate the recommended five portions of fruit and vegetables a day. Only one in three exercised at levels of moderate physical activity for 30 minutes at least five times a week, while one in five reported no moderate physical activity at all. The World Health Organisation has urged governments to set voluntary national targets to reduce physical inactivity by 10% by 2025 and halt the rise in obesity. Positive

actions from business will be crucial if we are to turn the obesity tanker around. Not to be forgotten, also, is the mental health and wellbeing of our community. In our mental health spot survey, one in five islanders were found to experience anxiety and/or depression to clinically significant levels. Stress is the major cause of people being off work sick. The most frequent factor causing stress or anxiety was reported to be pressure at work. Stress is often about relationships at work, rather than people being mentally ill. Good relationships at work are key to counteracting this widespread and costly problem. The Health Promotion Unit can provide healthy lifestyle workshops at times convenient for your staff or business. A wide range of sessions are available including stress management, weight, alcohol, cancer awareness, men’s health, women’s health, or a programme can be tailored to your needs. If any of these services may be of interest to you, please contact 707311 or email scharlwood@hssd.gov.gg. Quitline (www.gsyquitline.com), is an excellent and free service for people who have decided they want to stop smoking and they need some support to help them. As well as providing a free service at the PEH, in town and at the Bridge, Quitline can provide free sessions for your business at your workplace. If interested phone the Quitline team on 233170, or email quitline@hssd.gov.gg, they will be able to offer individual support or group support for staff to so they can quit together. Given the relationship between employment and the health of individuals in our community, we would like to hear from business leaders on your ideas for improving the health of islanders, or if you wish to discuss health improvement strategy in your business please phone Dr Stephen Bridgman the director of public health on 707351.

WORK PL ACE W EF LINL AN B E ICE NG A F OCU S ON

Sure takes step-by-step approach to employee wellbeing Sure has taken its employee wellbeing scheme to another level by encouraging its staff to sign up to the Global Corporate Challenge run by Get the World Moving. Health and safety manager, Gary Coutanche, reveals what the scheme is all about and how the idea of ‘healthy body, healthy mind’ has shaped Sure’s approach. The wellbeing of staff has become increasingly important in recent years and is now a key part of companies’ corporate social responsibility (CSR) commitments. Sure has always taken employee wellbeing seriously and has looked at different innovative ways to get their staff to take part in the process. The Global Corporate Challenge, run by Get the World Moving, is an example of an initiative that encourages a healthy body as a means to a healthy mind. The objective is for teams of seven people to take 10,000 steps per day each for 100 days. 10,000 steps equates to around four miles so taking part in the challenge is not for the faint hearted. The target number of steps has not put off Sure’s employees though. This is the third year that the company has taken part in the challenge and it had put 11 teams forward, compared to the five it entered in 2014’s contest. Teams such as the Lost Soles and the Red Hot Chilli Steppers are competing with each other and other teams from around the world. This year the challenge is a pan-island affair for Sure, with two teams from each of our offices in Jersey and the Isle of Man also taking part.

Support for the challenge has come from the very top of the company, to the extent that the Sure executive committee, including CEO Eddie Saints, has entered as a team. The executive committee at Sure recognises that the wellbeing of staff is hugely important and that the challenge is a fun way to encourage staff to take their fitness seriously and a great way to highlight how fitness can have a positive impact on all aspects of their lives.

One of the key challenges for anyone looking to be a bit healthier is finding the time to do it. Sure recognised this and invested in some equipment to help employees achieve their goals while they work. All staff members who take part in the challenge are given a pedometer to record their steps and they can then upload their data to the challenge’s website. Sure therefore has access to the figures for all competitors and teams and is able to map

the progress which gives us the opportunity for a little bit of healthy competition in the office. This access to data has revealed that the company’s top competitor is averaging around 27,000 steps per day and that most people are actually averaging in excess of 10,000 steps per day. To encourage the contestants to keep on walking there are spot prizes for improved performance and overall prizes at the end of the contest. One of the key challenges for anyone looking to be a bit healthier is finding the time to do it and Sure recognised this and invested in some equipment to help employees achieve their goals while they work. The company has installed an adjustable desk that enables employees to stand up and work to obtain a variety in their posture. Even more unique than this desk of variable height is the treadmill desk – which is exactly what it sounds like. This piece of equipment enables employees to walk on a treadmill, at adjustable speeds, while they work on a computer; allowing them to meet their daily step targets while they work. After the 2014 challenge it was discovered that many employees’ health had improved as a result of taking part and hopefully the results from this year will be just as positive. Investing in employee wellbeing is a key part of being a responsible employer and taking part in the Global Corporate Challenge is just one step towards healthier bodies and minds.

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Supporting occupational health and wellbeing The States Social Security Department (SSD) has been reviewing the ways in which it manages sickness claims. Dr Les Smith tells us more The changes SSD has been making over the past 18 months are to support a focus on occupational health and wellbeing in the workplace. As a consultant occupational physician and accredited specialist in occupational medicine, I have been pleased to be able to work on this project with them. Many people will have already seen the new-style medical certificate, a practical result of this project, which now provides more information for line managers and HR professionals, including advice on workplace adjustments. I have worked closely with the GPs and occupational health colleagues to develop the new certificate. The extra information that it gives will support employees and line managers to discuss health issues and any options for returning to work more quickly, which is good for everyone concerned.

individual must take some measure of personal responsibility; and ‘social’ recognises the importance of the social context, pressures and constraints on behaviour and functioning.

SSD’s new way of working recognises the importance of what is known as the ‘bio psychosocial’ model in today’s field of occupational health

The new certificate went live a few months ago and GPs and specialists have embraced the change. Many studies have shown that early intervention is a key factor in a successful return to work and the part that employers play is crucial. Now that the new certificate is in place, the SSD is keen to work with employers in support of their early intervention. In my role as medical adviser, I will be looking at the ways we can engage with employers so that health professionals, employers and the States of Guernsey can work more closely together to support occupational health and wellbeing in the workplace.

There are five main areas that define wellbeing in our lives - physical, psychological, social, economic and environment-related. They are inter-related and when any one of these are affected, the other four usually are as well. This might include living with a major physical illness or chronic pain, experiencing severe depression, a bereavement, or debt and financial worries. Also important are our interactions and relationships with other people and colleagues and the environment in which we live and work.

SSD’s new way of working recognises the importance of what is known as the ‘bio psychosocial’ model in today’s field of occupational health. This is an individual-focused model that considers the person, their health problems and their social context. ‘Bio’ relates to a person’s physical or mental health condition; ‘psycho’ recognises the importance of understanding how individual personal beliefs, behaviours and psychological factors influence functioning and capability and that the

All these examples, and others, can have a bearing on a person’s health and wellbeing in the workplace. If an employer can understand the overall picture, this increases the chances for workers and line managers to work together to shorten the duration of periods of sickness, which is a positive outcome for all. Intensive research has confirmed the positive aspects of being in work on an individual's health and wellbeing. A large part of our social contact comes from being at work - work is definitely good for

you and helping people be in work enhances their overall quality of life and wellbeing. The new certificate is a visible change, but the project has delivered other important changes too. These include the way in which SSD processes sickness certificates and its approach to case management. At the five-week stage of sickness, SSD now calls people to go through a telephone questionnaire; at 18 weeks they are sent a postal questionnaire and the department writes to the treating practitioner. The information gathered helps with case management and I provide advice on specific cases which might involve writing to the GP or treating specialist. At 22 weeks, if a person continues to be unable to return to work, we now expect most people to attend a work capability assessment. The assessment is carried out by two GPs selected from a panel agreed by SSD. I have worked with the GPs to develop an assessment which focuses on what a person can do work-wise and which identifies any workplace adjustments or support required to help people return to work more quickly. The written findings of the work capability assessments inform the next steps in the case management process. A copy of the assessment report is shared with the person’s treating practitioner. This is an important and valuable area of work and I’m looking forward to talking to employer groups about supporting occupational health and wellbeing in the workplace.

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Richie McCurdy of the Island Posture Centre gives us some vital tips about how to improve our posture in the course of everyday life and avoid building up physical problems for the future Posture is the position in which you hold your body upright against gravity whilst standing, sitting or lying down. Don’t underestimate the importance of correct posture. Bad or stooping posture can lead to lower back pain, especially if you stay in the same position for too long. It is a very simple thing to change the way you sit and move and it can make a surprisingly big difference to the way you feel. The following tips offer some really easy suggestions to help you improve your posture. Good posture is a simple but very important way of avoiding musculoskeletal disorder such as neck and back pain. It involves training your body to stand, walk, sit and lie in positions where minimum strain is placed on supporting muscles and ligaments, especially for people who spend many hours standing or sitting at workstations. Good posture • Keeps each part of the body – bones and joints - in alignment so that muscles are being used properly. • Decreases the stress on ligaments holding joints together. • Prevents strain or overuse problems such as repetitive strain injury. • Helps you remain calmer, more relaxed, more physically and mentally stable. • Prevents fatigue as muscles are being used more efficiently, allowing the body to use less energy. • Helps decrease abnormal wearing of joint surfaces that could result in arthritis. Poor posture This results from certain muscles tightening up or shortening whilst others lengthen and become weak, which often occurs as a result of one’s daily activity.

This adds strain to the muscles and over time can change the anatomical characteristics of blood vessels and nerves as well as create muscle, disc and joint problems, all of which can lead to back and neck pain, headaches, fatigue and, potentially, problems with major organs and breathing.

shoulders back; your buttocks should touch the back of the chair.

Correct posture requirements Walking How you hold your body is important for walking comfortably and easily. Having the right posture will help you breathe better, have optimal blood circulation and maintain a healthier back, hips, knees and ankles.

• Distribute your body weight evenly across your hips.

• Imagine being tall and straight, do not arch your back. • Pretend you are trying to make your neck longer. • Eyes forward, focus five to six metres ahead without looking down. • Keep your chin up, parallel with the ground. This reduces stress on the neck. • Suck in your stomach, tuck in your behind and rotate your hips slightly forward, this will keep you from arching your back. • Touch the ground with your heel first and use your toes to push off for your next step. • Use comfortable shoes that support the arch of your feet. Sitting We were not designed to sit down for long hours but modern life requires the vast majority of the working population to work in a seated position. Sitting in a good anatomical position is essential to avoid putting strain on the spine and associated ligaments which over time can lead to pain, deformity and chronic illness. • Sit up with your back straight and your

•

All three normal back curves should be present while sitting; your chair should have good lumbar support to support the lower back.

• Keep your feet flat on the floor. • Avoid sitting in the same position for more than 30 minutes. •

When standing up, move to the front of the seat using the arm rests, stand up by straightening your legs and avoid bending forward at the waist.

Lifting Learning the correct lifting posture can greatly reduce injury. Improper lifting techniques can cause back, leg and arm pain, leading to acute injury and chronic effects. A proper lifting technique involves squatting down and using the strong muscles in your legs to do the brunt of the lifting. • Test the weight of the item you need to lift to ensure that it is not too heavy to move alone. • Ensure you have firm footing. • Squat to lift, keep your back straight and keep the load as close as possible to your body. • Use your arm and leg muscles as you lift, not your back. • Keep your torso and lower back straight as you move into a standing position. • Carry the load close to your body as you walk. • Turn your feet, do not twist your spine.

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If it’s good for health, it’s good for business Gareth Corbett from the Medical Specialist Group is an expert in activity and its health benefits. He talks about our changing work patterns, the challenges these create and how the market leaders in workplace wellness programmes do it. Sedentary behaviours are leading to more people with chronic conditions – which are not only increasing health and social costs, but also costs to the workplace. Many leading researchers have described sitting as the new smoking and improving people’s activity levels has been shown to have a greater ROI than smoking cessation programmes. The World Health Organisation has ranked sedentary working habits as one of the top four causes of preventable death - ahead of high cholesterol, alcohol and drug abuse. A variety of factors have made us more sedentary in the last 50 years, including technology, longer working hours, later retirement, remote working and media. The The number of moderate and high intensity jobs have been cut by half, while light and sedentary jobs have doubled. On average this means workers are burning 100kcal of energy less per day and the doubling in obesity levels in the USA has been attributed to this (overweight, obesity and physical inactivity contribute 27% to their insurance charges). As people spend about a third of their life at work, so employers have a responsibility, and abundant opportunity, to promote individual health and foster a healthy working environment by providing comprehensive wellness programmes. Fostering a healthy and active environment is becoming as important and rewarding to both the employee and employer as providing a safe and hazard-free workplace. If it is good for health, it is good for business – comprehensive workplace wellness programmes that include activity promotion are a valuable investment that can not only keep your workforce satisfied and more productive, but also provide a return on any investment you make. 60

The vast majority of the top 100 employers provide some form of wellness programme – which have to be multidimensional taking into account three domains: • Physical environment – sit-stand desks, staircase design, walking meetings, financial incentives, sitting breaks •

Psychosocial – supportive of movement breaks, leadership and role-modelling from senior management, physical activity culture, coaching

• Policy – leadership, bike to work, active transport, rewards and incentives The domains can then be broken down into nine more components of successful programmes: • Leadership – set a vision, accountability, resources. • Relevance – addresses long term needs and vision • Partnership – internal and external stake holders, expert advice • Comprehensiveness– includes physical, nutritional, stress and lifestyle support • Implementation – ensuring the programme is fully co-ordinated • Engagement – build trust, respect, co-ownership, provide incentives, intrinsic motivations • Communications – link to goals and objectives across all media and face-to-face • Data driven – record relevant outcomes to support the programme • Compliance – ensure the programme is legal Putting these practices in place and offering an incentive has increased IBM’s employee participation in their active workplace programme (called Virtual Gym) from 12.5% to 63%. Johnson and Johnson (J&J) which had a company women’s basketball team and a

company gym in 1910, has been a leader in workplace wellness for over 100 years. Its incentive programme to engage employees now has 64% of its 126,000 employees worldwide actively engaged. Of these, 85% have low health risk stratification. They now get average ROI of $565 per employee, which has equated to $2-$4 return on every dollar spent. J&J’s advice to setting up a programme is to follow the nine principles, start small and expect returns and change over time. Comprehensive workplace wellness programmes are a valuable investment that can not only keep your workforce at work, satisfied and more productive, but can return any investment you make. A multi-factorial approach to encouraging and supporting your staff with well designed wellness programmes that include activity components is very business relevant and will lead to significant reputational and financial rewards for your company.

Health facts

Organisations that don’t promote health and wellness are four times more likely to lose talented staff in the next 12 months.

Employees of organisations that do promote health and wellness are eight times more likely to indicate that they are engaged at work.

Healthy workers are three times more productive than unhealthy workers.

Unhealthy workers have up to nine times the amount of annual sickness absence than healthy workers.

Employees in an organisation that actively promotes health and wellbeing are three times more likely to rate their workplace as high or above average.

A 20% reduction in an employee’s emotional wellbeing leads to a 10% drop in their work performance.

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Changes in the pipeline for Investors in People scheme Each year, thousands of companies are recognised by Investors in People but the initiative is about to change. Kate Sole, from the GTA University Centre, which is the island’s Investors in People accredited co-ordinator, explains more The theory that underpins the highly successful Investors in People (IIP) initiative is simple: good people make great businesses. IIP is a management framework for high performance by championing best practice in people management. Paul Devoy, head of IIP, sums it up by saying ‘Put your people at the heart of your vision and they’ll use their talents to achieve it.’ That focus on how the wellbeing of employees influences the success of any organisation isn’t changing but there is a new approach, which will be rolled out in Guernsey early next year. The new sixth generation IIP framework will no longer focus on processes, policies or paperwork but will simply look for the ingredients of organisations that consistently outperform their peers. The standard reflects on leading workplace trends and has been developed to describe the capabilities that organisations need to succeed, and identify the simple steps needed to achieve excellence. The framework contains nine indicators that put management excellence at the heart of any organisation. Developed in partnership with accredited organisations, academics and market leaders, the framework clearly sets out the features of high performance and achieving accreditation is independent recognition that an organisation is a truly great place to work. The nine indicators are: • Leading and inspiring people • Living the organisation’s values and behaviours • Empowering and involving people • Managing performance • Recognising and rewarding high performance • Structuring work • Building capability

• Delivering continuous improvement • Creating sustainable success The framework will allow organisations to explore the online self-assessment and resources and then work with a practitioner to outline their organisational ambition, which will be used as a guide throughout accreditation. As part of the process, employees will complete a survey and the key themes that emerge from this will be further investigated through face-to-face meetings and observations. The main drive will be to identify strengths and opportunities for improvement and to find an organisation’s award level and benchmark performance.

The framework will allow organisations to explore the online self-assessment and resources and then work with a practitioner to outline their organisational ambition, which will be used as a guide throughout accreditation To coincide with the launch of the sixth generation IIP framework, two additional awards are being launched by IIP - the Health and Wellbeing award and Measuring and Metrics award.

motivated and productive, yet in 2014, a survey carried out by IIP found that over half (54%) of full-time employees felt that their employer didn’t care about their health and wellbeing, with 48% saying that this led to them feeling less motivated at work. Physical wellbeing, psychological wellbeing and social wellbeing are at the heart of the Health and Wellbeing award. Each is a building block to a sustainable performance for any organisation. Through this award, assessment against each theme will provide a comprehensive picture of how embedded wellbeing practices are within any organisation and how this leads to sustainable performance for the future. Measuring and Metrics is a new award. Measurement is increasingly important in business. IIP has seen through developing the sixth generation that outperforming organisations measure more. They use knowledge to make better informed decisions and they validate and prove their decisions by measuring outcome data. The Measuring and Metrics award will challenge organisations to deploy measures around the nine indicators of the sixth generation standard. Having companies that put their people at the heart of what they do will be critical to the continued success of Guernsey and so to ensure that more and more organisations are encouraged to focus on their people management, the GTA has appointed a new IIP development consultant. In her new role, Janine Lane will be responsible for looking at developing IIP on island and promoting it to organisations of all sizes and in all sectors. Her role will include liaising with interested clients, hosting events, improving the promotion and supporting new and existing clients.

Numerous studies have found that healthy and happy staff are more engaged, 61

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Doctor Doctor, the new style medical certificate – assisting the return to work. Louise Hall of AO Hall Advocates explains the implications of the new medical certification scheme introduced earlier this year for local employers

Since March this year, a new style medical certificate has been issued by GPs in Guernsey and Alderney. The new certificate is more sophisticated than the previous certificate in that, as well as allowing the doctor to sign somebody off as being unable to work, the doctor can indicate adjustments that could be made at work which could get the employee back to work more quickly. The form allows the GP to give specific advice for assisting the employee’s return to work. It also includes tick boxes where the GP can indicate that one or more of the following workplace adjustments would assist the employee's early return to work: • • • • •

Phased return Adjusted hours Amended duties Workplace adaptations Seeking occupational health advice.

What should an employer do upon receiving a medical certificate containing suggested workplace adjustments? If the medical certificate indicates that the employee may be fit for work after workplace adjustments have been made (e.g. that the employee should temporarily work fewer hours), then the employer and employee should discuss whether changes of the type suggested by the GP can actually be made. It is a good idea to put any such discussions and agreed changes in writing. If it is suggested that occupational health advice should be sought, employers who do not have access to their own occupational health therapist can contact the new occupational health helpline on 707715 (available 3pm - 4pm on Monday, Wednesday and Friday). What if the employer cannot accommodate the suggested workplace adjustments?

If it is genuinely not possible for the employer to accommodate the suggested adjustments, then the employer should treat the medical certificate as if it says that the employee is not fit for work. The employee does not need to go to the doctor for a new note to confirm this. Is the medical certificate binding on employers? Where a GP has indicated that adjustments could facilitate an earlier return to work, Social Security will contact employers to see if those adjustments have been put into effect. However, Social Security has consistently stressed that it is not compulsory for an employer to make adjustments, especially as adjustments may not always be possible.

The form allows the GP to give specific advice for assisting the employee’s return to work The advice in the medical certificate s hould be seen as just that, advice. However, if it is possible to make an adjustment, failure to follow this medical advice could disadvantage an employer in subsequent employment tribunal proceedings if a decision is taken to dismiss at some stage along the line. If the employer disagrees with the advice of the employee’s doctor, it can seek its own opinion from another doctor or healthcare professional. If the employer decides to place greater reliance on the opinion it has obtained, there must be good reason to do so, for example because the employer’s doctor has a particularly relevant specialism.

Is an employee entitled to sick pay during a phased return to work? Occasionally, this is specifically addressed in an employment contract. However, it is more usual for agreement to be reached between the employer and employee when the new working arrangements are introduced. A common agreement is that the employee should be paid pro rata for the work actually done. Sometimes an employee will be on full pay under the employer’s permanent health insurance scheme (PHI). In such circumstances the employer should speak to the insurer. It is often possible for the employer to pay a reduced amount to the employee, commensurate with the reduced hours worked, and the PHI policy will provide for a top up amount so that the employee receives money equivalent to his or her full pay. Does an employee need to be signed back as being fit to work? Generally an employee can go back to work at any time, even before the end of their medical certificate, without going back to see their doctor. Usually this will not breach the Employers' Liability Compulsory Insurance, provided a suitable risk assessment has taken place and any guidance in the sick note followed. To be certain of the situation, however, the employer should check its policy or speak to its broker. For a limited number of jobs (usually involving safety critical occupations or minimum medical standards) there are separate pre-return requirements. An employer should also consider its duties under the health and safety laws, not only to the returning employee but also to work place colleagues. If in doubt, seek legal advice.

POSITIVE DIRECTION IN UNCHARTERED WATERS At AO Hall we have earned international recognition as a premier practitioner across each of our specialist areas: corporate, dispute resolution, employment, pensions and fiduciary.

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contact-magazine.pdf 1 28/07/2014 10:14:39

Are you sitting comfortably?

CMY

With many people working at desks, a properly designed workspace and the knowledge of how to have a good posture is becoming increasingly more important.

Where to find a copy… • Chamber office • Waitrose • Marina Gym • Kings Gym • Muse Café • Dix Neuf • Christies • Specsavers

Don’t rely on your insurance company or self assessments; protect your company and be a responsible employer by having a workstation assessment undertaken by a professional assessor.

• Guernsey Airport

Richie McCurdy, MAFHP MBTPA M: 07781146007 E: info@islandposturecentre.com

Contact is also posted directly to every member of Guernsey Chamber.

www.islandposturecentre.com

• Guernsey Harbour ...and many other receptions, cafés and offices around the island

THE ISLAND’S PREMIER HEALTH CLUB KINGS IS A CENTRE OF EXCELLENCE FOR HEALTH AND FITNESS. A WEALTH OF ACTIVITY IS PROVIDED TO OUR MEMBERS WITH AN ABUNDANCE OF CHOICE TO SUIT EVERY USER. The club is a place where you can keep fit and healthy, relax, socialise and spend time with your family and friends. We believe in offering something for everyone, from individuals to families to the professional sportsperson.

The club offers: • State of the art Life Fitness equipment • Newly refurbished resistance and cardiovascular training rooms • 35 LifeCycleGX spinning bikes • Guernsey’s only Les Mills Premium Club offering over 60 free classes per week • Newly launched and exclusive Les Mills Born to Move classes for children • 6 floodlit tennis courts • 2 squash courts • Indoor and outdoor pool • Sauna and steam room • Kings Beauty Salon • Crèche facility run by Monkey Puzzle • Pelicans Café

www.kings.gg Open Mon – Thurs 6.30am – 10pm Fri 6.30am – 8pm Sat & Sun 8am – 6pm

Your Health Is Our Business GYM • POOL • SAUNA • STEAM • TENNIS

Open Mon – Thurs 6.30am – 10pm, Fri 6.30am – 8pm, Sat & Sun 8am – 6pm Marina Court, Glategny Esplanade, St Peter Port, GY1 1WP T: 721818 E: info@marina.gg W: www.marina.gg

WORK PL ACE W EF LINL AN B E ING A F OCU S ON CE

What’s the fitness of your workforce? Mark Pemberton, from Kings Premier Health Club and Marina Health & Leisure talks about the correlation between a healthy happy workforce and productivity levels at work. The teams at Kings and Marina are passionate about helping the local business community to improve the general health of their employees and to enjoy the consequential benefits that this delivers. We have introduced a new service and initiative to benefit businesses and employees both in terms of financial and people outcomes. A healthy team equals a healthy business. Recent surveys of the workplace reveal that 96% of health club members felt happier after exercising. 69% of employers say that their employees' health and wellbeing has a direct effect on productivity - so imagine the positive effect this could have on your workplace and your staff. Dr Doug Wright, medical director at Aviva, UK Health commented: ‘Now it’s clear that the economic turmoil is continuing for longer than any of us had hoped, it is more important than ever to help your employees look after their health. Companies that offer initiatives to keep their staff healthy say they’re seeing the benefits of doing so. These include: improved morale; staff taking fewer sick days; and a happier more innovative workforce.’ Your staff’s health is our priority Kings and Marina have recently launched a brand new body composition assessment. These 20-minute assessments are non-invasive, measuring body fat percentage, muscle mass, hydration levels and Basal Metabolic Rate (BMR) using the very latest bio-impedance technology. These individual assessments are the perfect way to understand the composition and functionality of your body and to set bespoke exercise and lifestyle goals to improve your health and wellbeing as well as monitoring the improvements in your body composition. Each individual has a personal analysis

report. Once prepared, these individual reports help our fully trained staff to provide useful information and advice on how to begin the journey on the road to a healthier and fitter workforce. Our team can visit company premises at a convenient time to provide employees with the opportunity to have their personal body composition assessment taken. We also give employees useful advice on how best to start exercising and how to go about setting some milestones towards a heathier lifestyle. Alternatively, employees can arrange to visit either club by personal appointment and have their assessment undertaken. In addition they can also have use of the facilities at the club of their choice for the remainder of the day.

Now it’s clear that the economic turmoil is continuing for longer than any of us had hoped, it is more important than ever to help your employees look after their health Results following the launch of this new initiative have shown to be beneficial and appealing to both employers and employees and a large number of local organisations have invited us in to undertake these assessments. As a further incentive employees that subscribe to membership at either of our clubs will receive the rest of their first month free and pay no joining fee (usually £75), in addition they will benefit from a free personal training session and a second free

follow-up assessment four weeks into their journey as a new member. We are seeing a growing trend for companies to contribute towards the cost of a health club membership for their employees – indicative of a general recognition of the benefits this can deliver. Furthermore, it is becoming increasingly popular that companies arrange regular personal training sessions for their senior management team. There are a number of promotions available as part of any package a company may choose - for example, a free exclusive bootcamp or studio classes or free exclusive hire of Pelicans Café at the club for any social events. We can also provide complimentary guest passes for clients of a company that are visiting the island. What are the benefits to your employees? •

First and foremost, we are there to look after them, make them feel at home, encourage and support them. Our award winning ‘New Member Journey’ will provide this support over the crucial first three months of their membership.

• Our fully qualified and experienced fitness team and instructors will inspire employees to help them realise their goals. •

Personal training programmes are the best way to get started. Our instructors will work with employees to create a workout tailored towards their personal targets and goals.

•

Our extensive group exercise timetable provides something for everybody, offering over 65 free classes per week, choreographed for all ages and abilities.

•

Each company will be allocated its own personal member relationship manager who is available to deal with all your membership enquiries.

G R U M P Y OLD (WO)MA N

Mike Huston

grumpy old wo(man) Oblivious texters, thoughtless drivers and bad communicators â&#x20AC;&#x201C; Mike Huston had a few things to say about them all. Mike is this issueâ&#x20AC;&#x2122;s Grumpy Old (Wo)man.

G RU M PY OL D ( WO) M AN

Mike is no doubt better known for his smiling disposition – as well as for his signature ‘shades on head’ look made famous by his appearance on Channel 4’s Come Dine With Me – than for being grumpy. But even he has a few things that he finds difficult to tolerate and Contact found out more. Like most of us, Mike goes nowhere without being armed with his smartphone and communication ‘on the move’ is vital for his day-to-day work life, particularly as his role as Channel Island station director for Island FM and Jersey's Channel 103 splits his working week between the two islands. But for him there is a time and a place… ‘I get pretty irritated by pedestrians who walk along, head down texting or emailing. They are totally oblivious to the world around them; they often only narrowly avoid colliding with other people; it’s rude and frankly it’s dangerous. I have seen people just walk out in front of traffic, headphones in and eyes glued to their screen. We all want to be posting on Facebook and tweeting but please not while walking along the road.’ Whilst Mike gets frustrated by pedestrians, drivers’ lack of consideration for them is another issue for him. ‘I often walk home from work and only last week I had two near misses in a 15 minute journey caused by drivers turning left into a side road (that I was crossing) with no indication whatsoever. And no I wasn’t texting and I didn’t have earphones in! Drivers often just expect you to guess they are turning off - which in itself is pretty arrogant, not to mention the safety issues this causes. I can think of better ways to end my days on this planet than being taken out

through careless driving.’ Mike often hires a car in Guernsey and whilst he does acknowledge the benefits of the yellow ‘H’ plate, he wishes that local people didn’t have to use them. ‘Having had my say about rude drivers, I guess I am being a bit hypocritical in complaining about courteous ones. But when you have the ubiquitous H plate up, other drivers don’t come near you – especially at filters where I always seem to be beckoned out first, irrespective of whether it’s my turn or not. I feel like having a sign up indicating that I have been driving here for years. But I suppose that people are doing the right thing from a safety point of view so I will put up and shut up.’ As a media man who spends his working life helping businesses communicate with the local populace, it’s unsurprising that a couple of Mike’s frustrations are related to communications issues. The first – email etiquette. ‘I am not unlike any other person who works in a corporate environment. There are times when we all use group email to get certain messages or information to colleagues. And sometimes this might attract an innocuous, harmless, flippant, amusing response from someone – all fine. But not when the respondent selects the ‘reply all’ option, which then goes out to say 50, 100 or more people. It clogs up already bulging inboxes and can often start a chain reaction of irrelevant, prosaic ‘reply alls’ which waste everyone’s time and which I have to admit drive me nuts.’ Mike travels between the islands on a weekly basis and this, plus his own personal travel,

means that the term ‘frequent flyer’ is a euphemism to say the least. On the whole he is pretty complimentary about his flying experiences. But he thinks that from a communications point of view, airline operators could do better. ‘Delays happen. I can honestly say that I don’t get wound up about that at all. What I do find frustrating is when they don’t keep you informed about what’s going on. If I am going to be delayed for an hour, then I have time to grab something to eat or have a cider. It takes minimum effort to make an announcement or to update the departure screens but it would alleviate an already stressful situation for so many people trying to reach their destination. I realise that operators can’t wave a magic wand to get rid of fog or change the wind direction but please, please, please just keep us in the loop.’ Mike’s final bugbear could lead him to a life of crime. ‘Self-service checkouts! What is the point? I hate them with a passion. They often malfunction; they recite lists of unintelligible instructions; and they are literally a waste of space. I don’t think that there has been one occasion where I haven’t seen an assistant called to sort a problem out when I have been in a shop that has them installed. So I don’t even believe that they have delivered any saving in staff resourcing requirements – it just means that staff are on problem fixing rather than check out duties. If I was forced to use them I think I could become a shoplifter!’ Let’s hope that never happens. It’s probably not the way Mike wants to make the news.

I get pretty irritated by pedestrians who walk along, head down texting or emailing. They are totally oblivious to the world around them; they often only narrowly avoid colliding with other people; it’s rude and frankly it’s dangerous

B U S I N ES S IN THE C OMMUN IT Y

Medical Specialist Group in the community Two main factors encouraged the Medical Specialist Group (MSG) to embark on a corporate social responsibility programme two years ago. ‘The MSG has been an integral part of the Guernsey community for nearly 25 years and we felt it was important to repay the island that has enabled us to develop a high quality secondary healthcare service,’ said chief executive Debbie Guillou. ‘Undertaking activities beyond the workplace that benefit the community as a whole, and the less fortunate members of that community in particular, provides us with an opportunity to do so.’ The second main motivator for launching a CSR programme was the internal benefit, in that it brings together consultants and

members of staff who may not see too much of each other during the course of their normal working week. ‘We have different departments based in different locations and so many of our staff don’t have the opportunity to interact at work,’ said Debbie. ‘We have some doctors and nurses based at the PEH and others at Alexandra House and Mill House, while some of our administration staff are in another location again. While these CSR projects can be quite hard work, they do enable MSG personnel to get to know each other better and enjoy each other’s company.’ Projects undertaken during the past two years include painting walls at the Guernsey Alzheimer’s Association, hosting a tea-party for patients of Casquets ward, donating groceries to the Guernsey Welfare Service’s

We have different departments based in different locations and so many of our staff don’t have the opportunity to interact at work 68

Christmas food bank and beach-cleaning at Vazon, Cobo and Grandes Rocques. A popular activity was volunteering to help out at the GSPCA Animal Shelter and a new activity this year was helping out at the Victorian Garden in Saumarez Park. An MSG team also took part in the Race for Life this year, raising funds for Cancer Research, and also in the Pink Ladies’ Sunset Coastal Walk, while monthly dress-down days at work also raise funds for local charities. ‘We are keen to explore other CSR opportunities in order to get more of our personnel involved who have been unavailable or unable to do so to date,’ said Debbie. ‘We would certainly encourage other local companies to consider running CSR programmes. The more people get involved in undertaking such projects, the more that can be achieved.’

Cannaccord supports Guernsey Rugby Club summer rugby camp

B U S IN E S S IN T H E COM M U NIT Y

Investec Charitable Trust supplies kit for disabled footballers

Bonsai raises ÂŁ1,450 for Bridge2

Rossborough-sponsored children's walk raises ÂŁ5,600 for schools projects

Genting team raises funds for Leukemia & Lymphoma Research

ABN AMRO sponsors sitting volleyball tournament Deutsche Bank interns organise spin-a-thin in aid of MindGuernsey

Resolution IT donates goalposts to Vauvert school.

IF I W ER E IN C HA RGE

in charge If I were

Ever wondered what you would do if you were in the ‘big seat’, able to wield power, make changes, influence futures and… well, what else would you do? 70

IF I W E RE IN CH ARGE

Contact asked Katie Bellingham, director - The Focus Group, to share her thoughts on how she might tackle the job… What type of leader do you think you would make? I think I would be the kind of leader who would want to consider all sides of the argument before making a decision. I’d like to feel that people would know that if the decision didn't go their way, I’d at least take their option into consideration. I believe it’s important to review all the options, even if you later discount them. Sometimes people just want to have a voice and to know that a matter has been fully thought through. The skills I have that would be key in the role…

This variety helps to better represent the voice of the people. I think going forward we need to run the States more commercially, particularly when we consider the provision of services. I am concerned that, with the current structure, we could once again get to the end of the term and see a large percentage of States members leave, creating a serious lack of continuity. In the business world you wouldn’t replace half of your senior staff every four years, yet this is a realistic risk within our current election system. We need to consider how succession-planning works within the States assembly.

Having co-founded The Focus Group more than eight years ago and having worked with numerous local businesses, I believe I have good business acumen. I also consider myself realistic and practical in my approach to running an organisation. I will make tough decisions because sometimes things just have to be done despite how much it costs. At other times costs have to be cut. My decisions wouldn’t always be popular, but they would be made with the island’s best interests in mind. What’s the one thing I would change on day one? You’d be foolish to change anything on the first day. A good leader ensures that he or she has as much information as possible to hand before making a decision. I would therefore assess the key issues and build strong relationships with key advisors. I would also want to work to change the length of time it takes to make decisions because once the need for change is identified, it should happen quickly. What’s your view on the current political structure, its suitability to take Guernsey through the next decade and what improvements would you make? I agree in principal with the recent decision to reduce the number of States members. I also like the fact that the current States assembly seems to have a good mix of people with different backgrounds; locals, non-locals, long-standing and new members, business and non-business men and women.

legal, environment, education, health, housing or infrastructure. I would want people who had different and better skills than me. A leader should have people around them that they aspire to. I’d want people who are dedicated and with thick skin as politics can be a thankless task at times. I’d also want people who made every decision with the best interests of Guernsey at heart and who are concise in putting their argument across - you should be able to make your point in three-to-five minutes … it’s a valuable life skill. If I were in charge there would be no more… Bureaucracy for bureaucracy’s sake; it goes back to being pragmatic. As an island we need to be flexible and responsive. We need laws, restrictions, policies and procedures fit for purpose, but such governance should facilitate what we need to achieve it, not be the hindrance. People would love or hate me as their leader because…

What’s your position on party politics in relation to Guernsey? My real concern is if you operate a party political system you would have people agreeing to one idea just to levy another. But let’s not be naïve. Just because we don’t have party politics in play currently, there’s nothing to say allegiances have not been formed. Also, you don’t have party politics in life and therefore I see that there is still a benefit to each States member having the freedom to vote in the best interest of their individual parishioners. Who would you select for your ideal policy cabinet and explain why? Rather than naming individuals I’d pick people with specific qualities. First I’d have to be surrounded by colleagues whom I trust and respect, we might not always agree, but I’d believe they would have a valuable opinion to offer. I’d also pick people because of their specialist knowledge; be that finance,

I wouldn't shy away from making tough and unpopular decisions if they needed to be made. I would hope that people would think I was fair because of my practical approach and that they would know where I stood on all matters. But, if I didn’t get the job I think the person that should have it is… I think Chief Minister Jonathan Le Tocq is doing a good job. He isn’t as specialised as some members, but he has a great breadth of knowledge and can turn his hand very easily. Jonathan has engaged very much with the public through modern means, such as social media and an open door policy, and I believe this has helped engage people with the current assembly as we have seen with recent public demonstrations on key issues. If I were looking for his successor, Gavin St Pier talks a lot of sense and he has a successful commercial background, which is something I value greatly.

A LL I N A DAY’ S WORK

All in a day’s work Proms on the Pier, Sure Big Screen, the Guernsey Air Display, Liberation Day celebrations and the Guernsey Awards for Achievement … all events that are part of The Guernsey Event Company’s (GEC) impressive portfolio. Contact caught up with the organisation’s managing director Alex Bridle to get a behind the scenes look at her not so typical day. Four days a week Alex’s alarm goes off at 6 am and she is working hard in a (cycle) spinning class by 7am. ‘It’s my thinking and problem-solving time before the business day starts. It’s hard work but a good way to kick the day off. I am in the office by 8.30. Each day is so different: I could be meeting sponsors, finalising pitch logistics, checking an event's promotional material or sorting electrical power supply for an outdoor event … the list is varied and endless.’ Most people arrive at a gala dinner, or sing along to Last Night at the Proms on the big screen, or take in the spectacular Red Arrows display without giving much thought to the work that goes on to ensure these events not only happen but run smoothly and without hitch.

Alex is pretty clear on the key to a successful event. ‘Planning. I know it’s a cliché, but in the event business if you fail to plan, you have spectacularly planned to fail. You can leave nothing to chance, nor can you ‘wing it’ on the day. The devil is in the detail (sorry another cliché). I always say that if I can look at myself in a mirror just before an event and know that we have done everything we possibly can, that we have anticipated the myriad ‘what if’ scenarios and that everything has been checked and double-checked then we are good to go. Of course the untoward can happen, that’s life, and things can go wrong but they won’t be down to a lack of planning.’ Planning and checking doesn’t always mean just running through a ‘to do’ list at her desk, or checking the menus with the caterer. ‘Proms on the Pier this year is on the Crown rather than the Albert Pier. We have had to move due to a very large cruise liner due into

Guernsey both the day prior to and following Proms, making it impossible to rig and de-rig on Albert. The Crown Pier creates a different set of challenges. A contracted footprint to work with; an alternative set of health and safety issues with regard to size of marquees; and potential light pollution from the pier lamps. We will be testing the lamps at night time with the Harbour Authority to avoid any issues occurring on the night and have physically measured out the marquee dimensions on the tarmac.’ Not unlike other business sectors, the event organisation profession faces the on-going challenge of third-party finance. The constant need to secure funding and ensuring that sponsors are happy with their event takes up a large part of Alex’s day. ‘Most of Guernsey’s major events simply wouldn’t happen without private sector funding. A significant amount of my time is dedicated to securing event sponsors. Budgets are certainly tighter than they were and companies now expect to see

AL L IN A DAY ’ S WOR K

Most of Guernsey’s major events simply wouldn’t happen without private sector funding. A significant amount of my time is dedicated to securing event sponsors

quantifiable evidence of the return on investment for their financial support. This is totally understandable as, with increasing frequency, budgets are now controlled off-island and head offices often have their own matrices by which to measure success.

aircraft flew in the Guernsey Air Display every year it would be incredibly boring. So we strive to improve events and move them forward.

‘Events have to be viable and tight budgetary control is absolutely vital. Every event we run has its own dedicated client bank account, so funding – whether that’s sponsorship, sales of tickets for the Awards Gala Evening or a charity stall on Liberation Day – is ring-fenced. If you don’t get your figures right the event will run at a deficit and someone will have to pick up that shortfall – ‘pink and fluffy’ feelings about a fabulous night won’t. ‘We are assiduous in making sure agreed sponsorship benefits are delivered – plus a little bit more whenever we can. Funding is a relentless challenge but when it works, and the event runs to a standard we have set both for ourselves and the event and with the level of polish that we always seek, then it’s extremely rewarding and we get a real buzz.’ Alex is also constantly looking at ways to keep the events fresh. ‘Guernsey is a tiny market and annual events could get ‘samey’ very quickly. If the same

with when she established the company seven years ago. ‘Sometimes even I can‘t believe what we have achieved in the past seven years and where our goals and aspirations lie in the future. Our company ethos is driven by three values - excellence, commitment and results. These three things are at the centre of everything that we do. My other mantra is ‘never to accept mediocrity’ as this is the advent of the slippery slope to complacency.’ Despite a manic schedule Alex does manage to switch off at weekends.

‘We have added another dimension to Proms on the Pier this year, using the light media screen to show a children’s movie in the afternoon which will be great for families. It also maximises a resource that we have to bring into Guernsey for one event – and incidentally the screen is being hired out to a corporate the following day. Why use an asset once when we can use it three times over?’ Given the extent of The GEC’s event portfolio, incredibly Alex has only one full time and one part time member of staff – Sophie Tostevin and Natalie Davidson respectively - exactly the number she started

‘My home life and my husband are extremely important to me. After 30+ years of 24/7 working, the work-life balance is now right. We have an allotment which keeps us busy and I can happily be up at midnight potting homemade relish, jam or chutney – the fruit of long hours of labour growing vegetables. It’s the polar opposite of what I do during my working day but it is hugely therapeutic.’ So Alex’s day starts with cycling, finishes with chutney and in between can involve anything from meetings to brain storming, logistical organisation and problem solving to event execution. And in her own words… ‘I wouldn’t have it any other way.’

IN DI VI DUA L ME MBE R S

07781 437310

Ms Corinne Joy corinne.joy@cwgsy.net

Mr Richard Burwood rmburwood@gmail.com

07911 717021

Mr Ronald Knight rgknight@cwgsy.net

01481 715150

Mr David Byers davidbyers@ftml.net

01481 233151

Mr Richard Lawler lawler.richard@gmail.com

078392 45728

Ms Fionnuala Carvill fionnuala.carvill@kleinwortbenson.com

01481 253236

Ms Octavia Lord Octavialord9@gmail.com

07781 161626

Mr Geoff Colclough gccolclough@yahoo.co.uk

01481 239372

Mr Paul Luxon pluxon@gmail.com

07911 103460

Mr Mike Collins mcollins@suremail.gg

01481 267167

Mr Warren Mauger warren.mauger@spikeproductions.co.uk

01481 748033

Mr Robert Cooney cooney@guernsey.net

01481 256720

Mr Nick McCathie Nick.McCathie@mccathie.gg

01481 266808

Mr Peter Cornell peter.cornell@metric-capital.com

07824 504298

Ms Carla McNulty Bauer carlamcnultybauer@cwgsy.net

01481 723276

Mr John Curran johnnypcurran@hotmail.com

07781 125047

Ms Tamara Menteshvili tmhomeoffice@suremail.gg

Mr Peter Daley peter_daley55@hotmail.com

01481 724000

Ms Nikki Neal nikki@neal.gg

01481 230826

Mr Baron Deschauer bdeschauer@gmail.com

07747 813076

Mr Steve Park stevepark@guernsey.net

01481 247592

Mr Rupert Dorey rupertdorey@mac.com

07781 400400

Mr Tim Robins robins@cwgsy.net

01481 256625

Mr Fergus Dunlop dunlop@guernsey.net

07781 117980

Mr Chris Russell chris@tisef.com

01481 714292

02702 298 8304

Mr Roy Sarre madroy@cwgsy.net

01481 263930

Mrs Rebbeca Elliott becky.elliott@kaybooksonline.co.uk

01481 240613

Mr Tomaz Slivnik slivnik@tomaz.name

07911 727642

Mr Wade Emmerson wade.emmerson@consultant.com

01481 234327

Mr Jeremy Smithies jeremy@smithies.gg

01481 246675

Mr Bernard Flouquet bernard@flouquet.com

01481 254326

Mr John Stares j_stares@hotmail.com

01481 232790

Mr Sean Fuller seanfuller@talk21.com

07911 718181

Mr Martin Storey martin.msci@cwgsy.net

01481 736917

Mr Julyan Gardener-Wheeler jgw@consultant.com

01481 266188

Mr Carl Symes carl@carlsymes.com

01481 724290

Mr Mike Garrett garrett@cwgsy.net

01481 726818

Ms Jenny Tasker jenny@taskeronline.com

01481 701528

Mr Mark Gill markgillfca@cwgsy.net

07781 135448

Mr Alex Taylor crozatier@gmail.com

01481 233370

Mr Larry Granger larrygranger@cwgsy.net

01481 251168

Mr David Thompson dejthompson@gmail.com

07781 100133

Mr Jason Hill jasonhill@cwgsy.net

07781 137995

Mrs Gillian Tidd sassafras@guernsey.net

01481 258402

Mrs Anne Hough annehough1@gmail.com

07781 138042

Mr Roy Tilleard roy.tilleard@lornehouse.com

07781 162301

Ms Sheila Innes sheilainnes36@gmail.com

01481 724014

Mr Jeff Vidamour jvidamour@cwgsy.net

01481 267048

Mr Hugh Johnson hughjohnson@suremail.gg

01481 713961

Mr Darren Vogel darren.vogel@gmail.com

07973 506398

Mr Stephen Jones jonessm@guernsey.net

01481 235851

Mr Tony Webber anthonywebber@cwgsy.net

07781 166349

Mr Hans R Wust hrw@cwgsy.net

01481 245134

Mr Mark Eban meban@spencerstuart.com

01481 710615

Mr Greg Archer gregonhorse@gmail.com

D IRE CT ORY

2mi Financial Services Limited Sean Martin sean@2mi.gg

Financial Services 01481 726277 www.2mi.gg

2mi Financial Services Limited Sean Martin sean@2mi.gg

Financial Services 01481 726277 www.2mi.gg

A1 Distributors Ltd Sue Lesbirel orders@a1.gg

Distributors 01481 726556 www.a1.gg

A1 Distributors Ltd Sue Lesbirel orders@a1.gg

Distributors 01481 726556 www.a1.gg

ABN Amro Guernsey Ltd Financial Services Judy Snell 01481 751000 info@gg.abnamro.com www.abnamroprivatebanking.gg Legal Services 01481 724124 www.guernseylegal.com

abt Alex Denoual enquiries@guernseylegal.com

Education & Training 01481 714909 www.accent.gg

Accent Language School Anna Lisa Detassis info@accent.gg

Retail 07781 142888

Access Ltd Dan Hubert danhubert@cwgsy.net

Financial Services 01481 711822 www.activeoffshore.com

Active Group Limited Jo Carré info@activeoffshore.com

Education & Training 01481 251095

Admiral Training & Development Corporation Derek Knowles admiralgsy@outlook.com

ABN Amro Guernsey Ltd Financial Services Judy Snell 01481 751000 info@gg.abnamro.com www.abnamroprivatebanking.gg Legal Services 01481 724124 www.guernseylegal.com

abt Alex Denoual enquiries@guernseylegal.com

Education & Training 01481 714909 www.accent.gg

Accent Language School Anna Lisa Detassis info@accent.gg

Retail 07781 142888

Access Ltd Dan Hubert danhubert@cwgsy.net

Financial Services 01481 711822 www.activeoffshore.com

Active Group Limited Jo Carré info@activeoffshore.com

Education & Training 01481 251095

Admiral Training & Development Corporation Derek Knowles admiralgsy@outlook.com

AFR Advocates Legal Services Debbie Charman 01481 743999 info@afradvocates.com www.afradvocates.com

AG Accounting Services Limited Financial Services Andy Gill 01481 710004 andygill@guernseyaccounting.com www.guernseyaccounting.com

Aircraft Servicing (Guernsey) Ltd Mark Parr info@flyasg.co.uk

Trades 01481 265750 www.flyasg.co.uk

Airtel-Vodafone Ltd Telecommunications Ian Campbell 01481 520121 121@airtel-vodafone.com www.airtel-vodafone.com Financial Services 01481 724136 www.albanytrustee.com

Albany Trustee Company Ltd Anthony Holt info@albanytrustee.com

Financial Services 01481 740300 www.albecq.com

Albecq Trust Company Limited Mik Underdown info@albecq.com

Alderney Shipping Group Distributors Bruno Kay-Mouat 01481 724810 questions@alderneyshipping.com www.alderneyshipping.com Alliance Ltd Andrew Bagot alliance@cwgsy.net

Retail 01481 246827 www.alliance.gg

Property 01481 729891 www.alphaestates.net

Alpha Estates Ltd David Ingrouille david@alphaestates.net Alternative Solutions Limited Neil Jordan solved@asl.gg Amalgamated Facilities Management Ltd Darren Etasse enquiries@amalgamatedfm.com

IT & Computing 01481 701234 www.asl.gg

Business Services 01481 252111 www.amalgamatedfm.com

Aircraft Servicing (Guernsey) Ltd Mark Parr info@flyasg.co.uk

Trades 01481 265750 www.flyasg.co.uk

Airtel-Vodafone Ltd Telecommunications Ian Campbell 01481 520121 121@airtel-vodafone.com www.airtel-vodafone.com Financial Services 01481 724136 www.albanytrustee.com

Albany Trustee Company Ltd Anthony Holt info@albanytrustee.com

Financial Services 01481 740300 www.albecq.com

Albecq Trust Company Limited Mik Underdown info@albecq.com

Alderney Shipping Group Distributors Bruno Kay-Mouat 01481 724810 questions@alderneyshipping.com www.alderneyshipping.com Alliance Ltd Andrew Bagot alliance@cwgsy.net

Retail 01481 246827 www.alliance.gg

Property 01481 729891 www.alphaestates.net

Alpha Estates Ltd David Ingrouille david@alphaestates.net Alternative Solutions Limited Neil Jordan solved@asl.gg Amalgamated Facilities Management Ltd Darren Etasse enquiries@amalgamatedfm.com Amyson’s (1978) Ltd Dennis Steer

IT & Computing 01481 701234 www.asl.gg

Business Services 01481 252111 www.amalgamatedfm.com Retail 01481 245713

Retail 01481 253088 www.annandale.gg

Annandale Ltd Richard Ogier richardo@annandale.gg Anson Registrars Limited John Le Prevost reception@anson-group.com

Financial Services 01481 722260 www.anson-group.com

AO Hall Advocates Sarah Bourgaize info@aohall.com AP Group Ltd Andrew Cullen info@apgroupglobal.com

Legal Services 01481 723723 www.aohall.com

Recruitment, HR & Payroll 01481 715757 www.apgroupglobal.com

B&Q (Retail) Ltd Retail Michael Penney 01481 713005 GSY766.DutyManager@b-and-q.co.uk www.diy.com/store.guernsey/BQ_GSY766 Babbé Legal Services Simon Howitt 01481 713371 mail@babbelegal.com www.babbelegal.com

Apax Partners Guernsey Limited Financial Services Denise Fallaize 01481 810000 denise.fallaize@apax.gg www.apaxpartners.us.com/offices/guernsey

BachmannHR Group Nathalie Langmead bmpsl@bachmanngroup.com

Appleby Legal Services Gavin Ferguson 01481 755600 guernsey@applebyglobal.com www.applebyglobal.com

Bailiwick Estates Sonia Taylor sonia@bailiwickestates.com

Aquarius Accounting Services Limited Tracey Van Zanten tracey@aquariusaccounting.gg

Financial Services 01481 715611 www.aquariusaccounting.gg

Aquastar Ltd Geoff Wilson aquastar@guernsey.net

Marine 01481 244550 www.aquastar.gg Home & Garden 01481 265296

Arborcraft Ltd Jonathan Skillett arborcraft@cwgsy.net

Archivist Business Services Bryan Smitheram 01481 251484 office@archiviststorage.com www.archiviststorage.com

Trades 01481 714344 www.bmlgsy.com

Babbé McCathie Don Babbé admin@bmlgsy.com

Recruitment, HR & Payroll 01481 731059 www.bachmannhr.com Property 01481 714344 www.marketplaceguernsey.co.uk

Bailiwick Of Guernsey Guild of Accredited Guides Leisure Carla Bauer 01481 723276 carla.bauer@cwgsy.net www.guernseyguidedtours.com Financial Services 01481 725147 www.jsafrasarasin.com

Bank J. Safra Sarasin Nikki Tanguy nikki.tanguy@jsafrasarasin.com

Financial Services 01481 726618 www.juliusbaer.com

Bank Julius Baer & Co Ltd Tony Crawley tony.crawley@juliusbaer.com

Financial Services 01481 716026

Bank Of Cyprus (CI) Ltd Andrew Dempster info@gg.bankofcyprus.com

Consultants 01481 251683 www.armstrong-continuty.com

Barclays Private Clients International Ltd (Guernsey) Financial Services Simon Veron 01481 755367 simon.veron@barclayswealth.com www.barclayswealth.com

Arrowsmith Marlowe Tracy Guille tracyasmlaundry@suremail.gg

Cleaners 01481 247633 www.angoragroup.co.uk

Barclays Wealth Financial Services Garry Dayes 01481 755367 garry.dayes@barclayswealth.com www.barclayswealth.com

Artemis Trustees Ltd Robert Sinclair info@artemisci.com

Financial Services 01481 729466 www.artemisci.com

Barras Car Centre Ltd Motoring & Biking Martyn Torode 01481 249915 martyn@barrascarcentre.co.uk www.barrascarcentre.co.uk

Atec Engineering Limited Adrian Marsh atec@cwgsy.net

Trades 01481 244977

Baudains Trade Supplies (BTS) Retail Peter Baudains 01481 248822 sales@btsgsy.com www.btsgsy.com

Atlantis Marine Ltd Patrick Wheeler info@atlantismarine.biz

Marine 01481 258514 www.atlantismarine.biz

Armstrong Continuity Limited Chris Oliver info@armstrong-continuity.com

BDO Limited Fiona McKane mail@bdo.gg

Financial Services 01481 724561 www.bdo.gg

Avenue Clinic Health & Beauty Dimi Argyros 01481 728798 admin@avenueclinic.co.uk www.avenueclinic.co.uk

Beckfords Funeral Services Ltd Funeral Services & Monumental Works Jane Duquemin 01481 264202 enquiries@beckfords.com www.beckfords.com

Avenue Flowers & Design Retail Ilze Alka 01481 724442 florist@avenueflowers.net www.avenueflowers.net

Bedell Cristin Mark Helyar annie.zunino@bedellgroup.com

Legal Services 01481 812812 www.bedellgroup.com

Advertising & Marketing 01481 728283

Bella Luce Hotel & Spa Luke Wheadon wakeup@bellalucehotel.com

Hotels, Guest Houses & B&Bs 01481 238764 www.bellalucehotel.com

AWS Design & Sign Group Steve Free awsgroup@cwgsy.net

Best Books Ltd Colin Langlois admin@bestbooks.gg Betley Whitehorne Image Chris Betley guernsey@wearebwi.com

Financial Services 01481 253332 www.bestbooks.gg

Advertising & Marketing 01481 723456 www.wearebwi.com

Betway Ltd Guernsey Branch Bridget Jennings guernsey@betway.com

Leisure 01481 746411 www.betway.com

Black Horse Offshore Ltd Phillip Le Cheminant phillip.lecheminant@blackhorse.co.uk

Financial Services 01481 710411

PR / Media / Event & Venue Services 01481 729229 www.black-vanilla.gg

Black Vanilla Jade Isabelle hello@black-vanilla.gg

IT & Computing 01481 722575 www.c5alliance.com

C5 Alliance Limited Marc LainĂŠ enquiries@c5alliance.com

Blanchard Building Supplies James Roberts jamesr@blanchard-ald.com

Retail 01481 822722 www.fortismerchants.co.uk

Blenheim Group Alasdair Milroy info@blenheimgroup.com

Financial Services 01481 715200 www.blenheimgroup.com

Calligo Limited IT & Computing Andrew Wicks 01481 731775 info@calligo.net www.calligo.net

IT & Computing 01481 746770 www.bleuit.com

Canaccord Genuity Wealth Management Financial Servces Andy Finch 01481 712889 cgwm_offshore@canaccord.com www.canaccordgenuity.com

Bleu IT Consultants Limited Matt Le Huray info@bleuit.com

Advertising & Marketing 01481 706740 www.blix.co

Blix Dominic Bennett hello@blix.co

Retail 01481 210280 www.bluediamond.gg

Blue Diamond Ltd Alan Roper alan@bluediamond.gg

Boatworks+ Marine Mark Nightingale 01481 726071 info@boatworksguernsey.com www.boatworksguernsey.com

Home & Garden 01481 200011 www.bonsaigroup.gg

Books & Company Ltd John Merrien enquiries@booksandcompany.gg

Financial Services 01481 726655 www.booksandcompany.gg

Bonsai Group Mathew Rolfe info@bonsaigroup.gg

Bordage Monumental Works Ltd Martyn Renouf

Funeral Services & Monumental Works 01481 721415

Boulangerie Victor Hugo Reda Karim boulangerievh@cwgsy.net

Food & Drink 01481 714714 www.boulangerie.gg Education & Training 01481 266176 www.bpp.com/guernsey

BPP Professional Education Sarah Colley guernseyinfo@bpp.com Brehon Ltd Sarah Hancock accountants@brehon.co.uk

Financial Services 01481 233009 www.brehon.co.uk

Brewin Dolphin Ltd Adrian Clayton adrian.clayton@brewin.co.uk

Financial Services 01481 736682 www.brewin.co.uk

Bridge Dental Clinic Anne Richardson reception@bridgedental.gg

Health & Beauty 01481 245357 www.bridgedental.gg

Bridgewater Limited Barry Le Pelley admin@bridgewater.co.gg

Financial Services 01481 722221 www.bridgewater.co.gg

Brittain Hadley Partnership Graham Hollingsworth guernsey@bhg.eu.com

Architects & Surveyors 01481 713573 www.brittain-hadley.com

Brooks Macdonald Jayne Warren guernsey@brooksmacdonald.com

Financial Services 01481 815555 www.brooksmacdonald.com

Browns Advocates Adrian Brown enquiries@brownsadvocates.com

Legal Services 01481 740002 www.brownsadvocates.com

BSG Resources Ltd Trades Peter Driver 01481 812000 info@bsgresources.gg www.bsgresources.com Bumblebee Marine Dan Meinke skipper@bumblebee.gg Butterfield Bank (Guernsey) Ltd John Robinson guernsey@butterfieldgroup.com

Leisure 01481 720200 www.bumblebee.gg Financial Services 01481 711521 www.gg.butterfieldgroup.com

BWCI Group Financial Services Stephen Ainsworth 01481 728432 mail@bwcigroup.com www.bwcigroup.com

Retail 01481 245897 www.capelles.co.uk

Capelles Building Stores Limited Andy Le Flem sales@capelles.co.uk Careers Events Limited Anthony Reynolds info@careersevents.co.uk

Education & Training 01481 727100 www.careersevents.co.uk

Carey Group Financial Services Tim Bush 01481 737203 info@careygroup.gg www.careygroup.gg Legal Services 01481 727272 www.careyolsen.com

Carey Olsen Emma Mauger emma.mauger@careyolsen.com

Catherine Best Retail Paul Freeman 01481 237771 sales@catherinebest.com www.catherinebest.com Financial Services 01481 703700 www.cazenovecapital.com

Cazenove Capital Management Julian Winser julian.winser@cazenovecapital.com CBL Consulting Nick Barton guernsey@cblconsulting.co.uk

Consultants 01481 244433 www.cblconsulting.co.uk

CBO Projects Consultants Philip Smith 07781 128208 philip.smith@cboprojects.com www.cboprojects.com CCD Chartered Architects Limited Andrew Dyke mail@ccd-architects.com

Architects & Surveyors 01481 726461 www.ccd-architects.com Security 01481 257008 www.chainci.com

Chain Limited, The Carl Ceillam info@chainci.com

Celaro Retail Allison Forman 01481 724721 celaro@cwgsy.net Channel Island Ceramics Home & Garden John Litchfield 01481 234000 mail@channelislandceramics.com www.channelislandceramics.com Retail 01481 723871 www.channelteddy.co.uk

Channel Island Toys Andrew Deane sales@channel-teddy.co.uk

Channel Island Lines Distributors Nigel Parry 01534 825611 nigel.parry@channelislandlines.com www.channelislandlines.com Channel Islands Competition and Regulatory Authorites Utilities Regulator Lisa White 01481 711120 info@cicra.gg www.cicra.gg Channel Islands Adjusters Limited Juluie-Anne Headington julie-ann@ciadjusters.com

Channel Islands Co-operative Society Ltd Colin Macleod customer.relations@channelislands.coop Channel Island Lines Nigel Parry hello@channelislandlines.com

Loss Adjusters 01481 722533 www.ciadjusters.com Retail 01534 879822 www.channelislands.coop Distributors 01481 201430 www.channelisland.lines.com

Motoring & Biking 01481 248411

Channel Islands Motor Factors Ltd Nigel Robert nigel.roberts@cimotorfactors.com

Channel Islands Securities Exchange Financial Services Georgina Sines 01481 713831 georgina.sines@cisx.com www.cisx.com Education & Training 01534 737701 www@citd.co.uk

Channel Islands Training & Development Ltd Stephanie Bass mail@citd.co.uk Channel Welders Toni Clayton enquiries@channelwelders.gg Chateaux Estate Agency Ltd David Corson info@chateaux.gg

Retail 01481 246262 www.channelwelders.gg Property 01481 244544 www.chateaux.gg

Condor Ferries Travel Russell Kew 01481 729666 reservations@condorferries.com www.condorferries.com Trades 07781 148741 www.propertyplus.gg

Consult & Build Limited Tim Guilbert tcg@cwgsy.net

Cooper Brouard Estate Agents Ltd Property Matt Brouard 01481 236039 enq@cooperbrouard.com www.cooperbrouard.com Coppolo & Coyde Jonathan Coyde info@copcoy.com

Health & Safety Specialists 01481 247248 www.copcoy.com

Cranfords Estate Agents Ltd Dominic Bacon sales@cranfords.co.uk

Property 01481 243878 www.cranfords.co.uk

Cherry Godfrey Insurance Providers / Financial Services David Cherry 01481 711666 admin@cherrygodfrey.com www.cherrygodfrey.com

Cream Services Guernsey Ltd Pieter Kluyver p.kluyver@guernsey-butter.com

Distributors 01481 751000 www.guernsey-butter.com

Chescoe Chartered Surveyors & Architects Architects & Surveyors Nigel Chescoe 01481 713137 nchescoe2@icloud.com www.chescoecharteredsurveyors.com

Creaseys and Son Ltd Anthony Creasey anthony.creasey@creaseys.com

Christies Group, The Christophe Gaultier manager@christies.gg CI Lighting Ltd Roy Rogers cilighting@cwgsy.net CIA Limited Nick England info@cia.gg CIPD Guernsey Branch Vanessa Harvey guernsey@cipdbbranch.co.uk Claire Boscq-Scott The Busy Queen Bee Claire Boscq-Scott contact@thebusyqueenbee.com Clegg Gifford & Co Ltd Cilla Thompson office@cgguernsey.com Cleland & Co Limited Harry Dick-Cleland info@cleland.gg

Retail 01481 720203 www.creaseys.com

Food & Drink 01481 726624 www.christies.gg

Create Limited Architects & Surveyors James Barker 01481 259333 info@create-architecture.com www.create-architecture.com

Retail 01481 728911

Credit Suisse (Channel Islands) Ltd Financial Services Peter Webber 01481 719000 guernsey.location@credit-suisse.com www.credit-suisse.com

Financial Services 01481 725020 www.cia.gg

Credit Suisse Trust AG Financial Services Anne Bigeard 01481 719100 guernsey.location@credit-suisse.com www.credit-suisse.com

Charity 07781 193697 www.cipd.co.uk Business Services 07797 828950 www.thebusyqueenbee.com Insurance Providers 01481 728987 www.cglloyds.co.uk Financial Services 01481 740205 www.cleland.gg

Criteria Wealth Management Ltd Mark Penney info@criteriawm.com Crowd Media Jo Porritt hello@crowdmedia.co.uk Crowd Training Academy Jo Porritt hello@crowdtraining.me CT Plus Lee Murphy guernsey@htcgroup.org

Financial Services 01481 726375 www.criteriawm.com

Advertising & Marketing 01481 721632 www.crowdmedia.co.uk Education & Training 01481 721632 www.crowdtraining.me Travel 01481 700456 www.buses.gg

Climate Controls Ltd Agriculture & Hortliculture B H Bisson 01481 263860 mail@climate-controls.com www.climate-controls.com Clos De Vaul Creux Leigh Gibbins eng@closdevaulcreux.co.uk Cogent Limited Nick Ferris mail@cogentlimited.com

Hotels, Guest Houses & B&Bs 01481 832527 www.closdevaulcreux.co.uk Financial Services 01481 706780 www.cogentlimited.com

Collaborate Communications Advertising & Marketing Julie Todd 01481 715222 julie@collaboratecommunications.com www.collaboratecommunications.com Collas Crill Iain Beresford guernsey@collascrill.com Collenette Jones Limited Gareth Nicolle mail@cjco.gg Comprop Steve Marie enquiries@compropci.com

Legal Services 01481 723191 www.collascrill.com Financial Services 01481 246324 www.cjco.gg Property 01534 631409 www.compropi.com

D D.D.S. Archive Storage Ltd J Kempson ddsarchive@cwgsy.net Da Nello Ltd Nello Ciotti danello@cwgsy.net

Business Services 01481 740214 Food & Drink 01481 721552 www.danello.gg

David Jackson Accountant and Financial Manager Financial Services David Jackson 07781 105457 davidjackson@cwgsy.net www.guernseyfinancialmanager.com de garis accounting Diane de garis diane@degaris.gg

Financial Services 01481 254748 www.degaris.gg

Home & Garden 01481 247356

De Jersey, B R French Polisher B De Jersey bdejersey@cwgsy.net

Financial Services 01481 724011 www.deloitte.co.uk

Deloitte LLP John Clacy jclacy@deloitte.co.uk Deutsche Bank International Limited Michael McKay michael.mckay@db.com Delta Training & Consultancy Dawn Bagnall info@guernseyfirstaid.com Digimap Ltd Colin Le Conte admin@digimap.gg Dixcart Trust Corp Ltd John Nelson advice.guernsey@dixcart.com

Financial Services 01481 702000 www.db-ci.com Education & Training 07839 123011 www.guernseyfirstaid.com

Evans & Co Brian Evans info@evansofficeinteriors.com

Business Services 01481 253277 www.evansofficeinteriors.com

DW Arundell and Co Ltd Penny Wilson dwa@dwaflooring.com

E.I. Sturdza Strategic Management Limited Adam Turberville info@eisturdza.com East Harbour Associates Ltd Jonathan Guillemet info@east-harbour.com Eaton Place Investments Ltd Ondrej Faborsky centrumgsy@aol.com Ec events Julie Settle admin@ec-jersey.com

Executive Car Services Ltd Andy Ogier executivecars@cwgsy.net

Travel 07781 155545 www.executivecarsguernsey.com

IT & Computing 07781 402793 www.donkeylogic.com

Trades 01481 258123 www.dla.gg

Duke of Richmond Hotel, The Lukas Laubscher reservations@dukeofrichmond.com

Financial Services 07781 109289 www.elmcompliance.com

Financial Services 01481 723996 www.dixcart.com

Dorey Lyle & Ashman Ltd Adrian Ashman home@dla.gg

DPS Global Healthcare Recruitment Roger Seaforth info@dpsglobalrecruitment.com

ELM Compliance Consultants Limited Emma Mauger emma@elmcompliance.com

Financial Services 01481 717400 www.ey.com/channel_islands

Financial Services 01481 729044 www.doreyltd.com

Duke Of Normandie Hotel Alan Sillett enquiries@dukeofnormandie.com

Financial Services 01481 721672 www.elian.com

Elian Fiduciary Services Tom Amy info@elian.com

EY Mike Bane eyguernsey@uk.ey.com

Dorey Financial Modelling Martyn Dorey martyn.dorey@doreyltd.com

Doyle Motors Ltd Pierre Payne pierre@doylemotors.co.uk

Financial Services 01481 723432 www.efginternational.com

EFG Private Bank Channel Islands Limited Peter Daniels info@efgci.com

Mapping 01481 700321 www.digimap.gg

Dominion Fund Management Limited Financial Services Jason Le Roux 01481 734342 investorservices@dominion-funds.com www.dominion-funds.com Donkeylogic Limited Justin Guilbert info@donkeylogic.com

Financial Services 01481 716336 www.groupedr.gg

Edmond de Rothschild Asset Management Limited Stuart Perfitt info@groupedr.gg

Motoring & Biking 01481 724025 www.doylemotors.co.uk Hotels, Guest Houses & B&Bs 01481 721431 www.dukeofnormandie.com Recruitment, HR & Payroll 01481 255588 www.dpsglobalrecruitment.com Hotels, Guest Houses & B&Bs 01481 726221 www.dukeofrichmond.com Retail 01481 246844 www.dwaflooring.com

Financial Services 01481 722322 www.eisturdza.com Consultants 01481 712826 www.east-harbour.com Financial Services 01481 721069 Event & Venue Services 01534 484234 www.ec-jersey.com

Ecoscreed (CI) Limited Trades Andy Allen 07781 457217 info@ecoscreedci.com www.ecoscreedci.com

Falla Associates International Ltd David Falla guernsey@falla.com

Architects & Surveyors 01481 728020 www.falla.com

Feel Unique At Au Caprice Gee Marsh ocapel@feelunique.com

Retail 01481 729721 www.feelunique.com

Ferryspeed (Guernsey) Ltd Martyn Langlois sales@ferryspeed.com

Distributors 01481 249094 www.ferryspeed.com Trades 01481 247290

Finigan & Gibson Dave Finnigan FirstAid.gg John Atkins contact@firstaid.gg Firstcall Recruitment Ltd Tina Quertier info@firstcall.co.gg

Education & Training 01481 266799 www.firstaid.gg Recruitment, HR & Payroll 01481 714634 www.firstcall.co.gg

First Names Group David Preston guernsey@firstnames.com

Financial Services 01481 234200 www.firstnames.com/locations/guernsey

Fletchersports Terry Ferbrache fletchersports@hotmail.com Fleur du Jardin, Hotel Ian Walker info@fleurdujardin.com

Retail 01481 724114 www.fletchersports.co.uk Food & Drink 01481 257996 www.fleurdujardin.com

Focus Group Katie Bellingham info@focushrs.com

Recruitment, HR & Payroll 01481 728824 www.focushrs.com

Forest Stores Ltd Keith Bienvenu foreststores@cwgsy.net

Retail 01481 238395

Fort Grey Consulting Limited Consultants Daniel de Lisle 07781 439746 daniel.delisle@fortgreyconsulting.com www.fortgreyconsulting.com Fort Group, The Jos Ensink info@thefortgroup.com

Financial Services 01481 234460 www.thefortgroup.com

Property 01481 747804 www.fractional.net

Fractional Ownership Consultancy Limited, The Nick Hannah info@fractional.net French Connections Laure Abeille-Brown laure@islebc.com

Distributors 01481 722388 www.frenchconnections.gg

Fuel Supplies (C.I.) Ltd Jennie Hamilton enquiries@fsci.co.uk

Distributors 01481 200800 www.fsci.co.uk

Fuller Group Ltd Alex Fuller contact@fullergroup.co.uk

Property 01481 730702 www.fullergroup.co.uk

Fultura Limited Steve Vowles info@fultura.net

IT & Computing 01481 710047 www.fultura.net

Fumoto Engineering of Europe Ltd Trades Richard Flemming 01481 710047 info@fumoto-valve.com www.fumoto-valve.com Fusion Systems Ltd Paul Briggs enquiry@fusion-systems.com

IT & Computing 01481 721031 www.fusion-systems.com

GFF Guernsey Greg Forino gregforino@gff.gg

Gardeners & Landscapers / Retail 01481 235936 www.gff.gg

GTA University Centre Simon Le Tocq admin@gta.gg

Guernsey Botanical Trust Charity Hugh Johnson 01481 713961 guides@guernseywalledgarden.org.gg www.guernseywalledgarden.org.gg

Guernsey College of Further Education Saboohi Famili college@gcfe.net

Architects & Surveyors 01481 237360 www.g2a.gg

G4S Secure Solutions Bob Le Bargy enquiries@gg.g4s.com

Business Services 01481 265133 www.g4s.gg

Guernsey Finance Dominic Wheatley info@guernseyfinance.com

Galaxy CI Computer Brokers Ltd Stuart Mosley info@galaxyci.com

IT & Computing 01481 740022 www.galaxyci.com

Guernsey Flowers Ltd Bridget Foss info@sendabunch.co.uk

Generali Worldwide Insurance Company Ian Robinson enquiries@generali-guernsey.com Geomarine Limited Ian Gilmour enquiries@geomarine.gg Giroscope Limited Joanne Robilliard info@giroscope.gg

Insurance Providers 01481 715400 www.generali-worldwide.com Trades 01481 201015 www.geomarine.gg Recruitment, HR & Payroll 01481 729020 www.giroscope.gg

Goldridge Estate Agents Property Geoff Mauger 01481 715600 sales@goldridge.gg www.goldridge.gg Gower Financial Services Rob Boyd theansweris@gowerfinancial.com

Financial Services 01481 700155 www.gowerfincancial.com

Granite Le Pelley Ltd Phil Le Roy enquiries@granitelepelley.gg

Trades 01481 257610 www.granitelepelley.gg

Grant Thornton Ltd David Spring info@gt-ci.com Green Acorn Ltd Keith Hounsell info@greenacorn.gg

Financial Services 01481 753400 www.gt-ci.com Renewable Energy 01481 727388 www.greenacorn.gg

Charity 07781 467316 www.disabilityalliance.org.gg Distributors 01481 200700 www.electricity.gg

g2a Architecture Laura Priaulx hello@g2a.gg

Guernsey Event Medical Services Ltd John Atkins contact@gems.gg

Guernsey Freight Services Ltd Gary Robilliard info@guernseyfreight.com

Education & Training 01481 737500 www.guernseycollege.ac.gg Food & Drink 01481 237777 www.guernseydairy.com

Guernsey Dairy Andrew Tabel admin@guernseydairy.com

Guernsey Event Company Ltd, The Alex Bridle info@eventguernsey.com

Trades 01481 254262 www.garenne.gg

Education & Training 01481 733044 www.careers.gg

Guernsey Careers Service Alun Williams careers@education.gov.gg

Guernsey Electricity Ltd Alan Bates admin@electricity.gg

Garenne Construction Group Ltd Richard Jones enquiries@garenne.gg

Motoring & Biking 01481 726644 www.guernseyauto.gg

Guernsey Auto & Electrical Supply Co. Ltd Philip Sandwith info@guernseyauto.gg

Guernsey Disability Alliance Shelaine Green info@disabilityalliance.org.gg

Education & Training 01481 721555 www.gta.gg

Event & Venue Services 01481 728686 www.eventguernsey.com Event & Venue Services 01481 266799 www.gems.gg Financial Services 01481 720071 www.guernseyfinance.com

Guernsey Gas Ann Cox jsd@i-e-g.com Guernsey Housing Association Steve Williams ghaenquiries@gha.gg

Retail 01481 251929 www.sendabunch.co.uk Distributors 01481 238180 Distributors 01481 724811 www.gsygas.com Housing 01481 245530 www.gha.gg

Guernsey Mind Charity Emily Litten 01481 722959 info@guernseymind.org.gg www.guernseymind.org.gg Guernsey Occupational Safety & Health Assoc Andrew Mills awards@gosha.org.gg Guernsey Pearl Ltd Andy Ison andyison@hotmail.com Guernsey Photographics Ltd Tim Harland arcade@guernseycomputers.com Guernsey Post Bethan Griffiths custserv@guernseypost.com

Health & Safety Specialists 01481 255774 www.gosha.org.gg Retail 01481 266404 www.guernseypearl.co.uk Retail 01481 724001 Distributors 01481 711720 www.guernseypost.com

Guernsey Press Company Ltd, The Publishers J Marquand 01481 240240 newsroom@guernsey-press.com www.guernsey-press.com Guernsey Recycling Ltd Recycling Alan Crowe 01481 245402 guernseyrecycling@cwgsy.net www.guernseyrecycling.co.uk

Business Services 01481 743800 www.guernseyregistry.com

Guernsey Registry Alan Bougourd enquiries@guernseyregistry.com

Guernsey Sands (Stillbirth & Neonatal Death Society) Charity Tania Shires 07781 715973 guernseysands@gmail.com www.guernseysands.org.gg Guernsey Self Store Ray Blakely space@guernseyselfstore.com

Hunt Brewin Peter Brewin peter@huntbrewin.com

Health & Beauty 01481 707411 www.gov.gg/occupationalhealth Architects & Surveyors 01481 728236 www.huntbrewin.com

Archive & Storage 01481 700077 www.guernseyselfstore.com

Guernsey Sheet Metal Co (1993) Ltd Adrian Vaudin gsmco@cwgsy.net

Trades 01481 723617

Education & Training 01481 720392 www.library.gg

Guille-Alles Library Laura Milligan ga@library.gg

i2Office Michelle Morley enquiries@i2office.co.uk

Property 01481 760001 www.i2office.gg

IAM Advisory Michael Strachan michael.strachan@iamadvisory.com

Financial Services 01481 716575 www.iamadvisory.com

Ian Brownâ&#x20AC;&#x2122;s Cycle Shop Ian Brown reservations@selfcatering.co.gg Advertising & Marketing 01481 714437 www.hamiltonbrooke.com

Hamilton Brooke Ged Kelly post@hamiltonbrooke.com

Financial Services 01481 704800 www.harbour.co.gg

Harbour Trustees Ltd Sally Wilkinson mail@harbour.co.gg

Legal Services 01481 721316 www.haskinslegal.com

Haskins Legal Felicity Haskins info@haskinslegal.com

Recruitment, HR & Payroll 01534 750106 www.hassellblampied.com

Hassell Blampied Associates Lesley Harrison enquiries@hassellblampied.com

Charity 01481 265623 www.headwayguernsey.com

Headway Guernsey LBG Philippa Stahelin fundraising@headwayguernsey.org.gg Health Information Guernsey Wendy Beaven info@healthtravel.org

Health and Beauty 01481 707470 www.healthtravel.org

Healthspan Limited Ann Outram headoffice@healthspan.co.uk

Retail 01481 711321 www.healthspan.co.uk

Heimdallr Solutions Ltd Rob Prow info@heimdallrsolutionsltd.com Henderson Green Richard Spinney richard@hgp-guernsey.com

HSSD Occupational Health Department Emma Wood ewood@hssd.gov.gg

Education and Training 07781 153202 www.heimdallrsolutionsltd.com Trades 01481 729967 www.hendersongreen.co.uk

Ideal Furnishings Ltd Steve Argo sales@idealfurnishings.co.uk Ilex Lodge Ltd Sandra Berry reservations@selfcatering.co.gg Immuno Biotech Ltd David Noakes info@gcmaf.eu Indulge Media Ltd Russell Isabelle hello@indulgemedia.com

Retail 01481 721581 www.selfcatering.co.gg Retail 01481 720121 www.idealfurnishings.co.uk Hotels, Guest Houses & B&Bs 01481 237491 www.selfcatering.co.gg Manufacturers 01481 722787 www.igcmaf.eu Advertising & Marketing 01481 740073 www.indulgemedia.com

Insurance Corporation of the Channel Islands Ltd Insurance Providers Glyn Smith 01481 713322 icci@insurancecorporation.com www.insurancecorporation.com Integrated Skills (Guernsey) Ltd Matthew Polson info@integrated-skills.com International Energy Group Tony Nicholls energy@i-e-g.com Intersport Guernsey Nigel Hurford intersportguernsey@newtelsurf.com Intersurgical (Guernsey) Ltd Mark Levrier mol@intersurgical.co.uk

Consultants 01481 242700 www.integrated-skills.com Distributors 01481 715634â&#x20AC;Š www.i-e-g.com Retail 01481 200091 www.intersport.co.uk Manufacturers 01481 710767

Heritage Group Ltd Kevin Roberts info@heritage.co.gg

Financial Services 01481 716000 www.heritage.co.gg

Heritage Insurance Brokers Ltd Gordon Snell info@heritage.co.gg

Insurance Providers 01481 740000 www.heritageinsurance.gg

HFL Limited Margaret Spencer admin@hfl.co.gg

Financial Services 01481 722066 www.hfl.co.gg

Ipes Andrew Whittaker andrew.whittaker@ipes.com

Financial Services 01481 713843 www.ipes.com

Retail 01481 721313 www.holeshot-fashion.com

Iris and Dora Denyse McGahy studio@irisanddora.co.uk

Screenprinters 07781 464586 www.irisanddora.co.uk

Isabelle Vets Helen Dyke vets@isabellevets.co.uk

Veterinary Services 01481 723863 www.isabellevets.co.uk

Holeshot Ltd Marc Maubec holeshot@cwgsy.net HSBC Bank Plc Kieran Rose kieran.s.rose@hsbc.com HSBC Private Bank (CI) Ltd Ian Richardson ian.f.richardson@hsbcpb.com

Financial Services 01481 717705 www.hsbc.co.uk Financial Services 01481 759000 www.hsbcprivatebank.com

Intertrust Group Financial Services Paul Schreibke 01481 211000 guernsey@intertrustgroup.com www.intertrustgroup.com Intransit Limited Lauren Le Feuvre info@intransit.gg

Island Coachways Ltd Hannah Beacom admin@icw.gg

Travel 01481 700066 www.intransit.gg

Travel 01481 720210 www.icw.g

Trades 01481 263598

Island Electrics Ltd Richard Cowling island.electrics@cwgsy.net

Media / Advertising & Marketing 01481 242000 www.islandfm.com

Island FM Martyn Parr info@islandfm.com

Security 01481 714050 www.ilsg.co.uk

Island Lock & Safe Co Guernsey Ltd Trevor Mahy enquiries@ilsg.co.uk Island Marine Craft Ltd Ian Moxon islandmarine@cwgsy.net

Marine 01481 249294 www.islandmarinecraft.co.uk

Kingdom Architects + Planners David Kingdom kingdom@kingdomarchitecture.com KPMG Channel Islands Mark Thompson mrthompson@kpmg.com KRyS Global Caroline Malloy admin@krys-global.com KYCme (Guernsey) Ltd Dominique Carpentier dominique@kycme.com

Architects & Surveyors 01481 723658 www.kindomarchitecture.com Financial Services 01481 721000 www.kpmg.com/channelislands Financial Services 01481 711211 www.krys-global.com Financial Services 07911 728250 www.kycme.com

Island Posture Centre Health & Safety Specialists Richie McCurdy 07781 146007 info@islandposturecentre.com www.islandposturecentre.com Island Waste Ltd (Skips R Us/Circuit Skips/Rf Mills) Dan Hubert recycle@islandwaste.gg Islands Insurance Peter Rowe insure@islandinsurance.gg Isle of Sark Shipping Company Sarah Masterton info@sarkshipping.gg

Trades 01481 235762 www.islandwaste.gg Insurance Providers 01481 710731 www.islandsinsurance.gg

Shippers 01481 724059 www.sarkshippingcompany.com

Recruitment, HR & Payroll 01481 722817 www.itchyfeet.gg

Itchyfeet Recruitment Agency Jodie Baker team@itchyfeet.gg

Retail 01481 725991 www.jkblinds.com

JK Window Blinds Kevin Philp info@jkblinds.com JT Paul D Taylor pauldtaylor@jtglobal.com

Telecommunications 01481 888134 www.jtglobal.com

Jacksons (CI) Ltd Peter Campbell petercampbell@jacksons.gg

Motoring & Biking 01481 235441 www.jacksonsci.com

Jamie Falla Architecture Jamie Falla studio@jamiefalla.com

Architects & Surveyors 01481 728886 www.jamiefallaarchitecture.com

Joyâ&#x20AC;&#x2122;s Production Services Ltd Peter Joy info@joys.com

K De P Glass Ltd Alan Tacon alant@kdep-glass.com Kemp Le Tissier Limited Angus Kemp info@kempletissier.com

La Collinette Hotel Ltd Andrew Chambers reservations@lacollinette.com

Hotels, Guest Houses & B&Bs 01481 710331 www.lacollinette.com

La Fregate Hotel Simon Dufty enquiries@lafregatehotel.com

Hotels, Guest Houses & B&Bs 01481 724624 www.lafregatehotel.com

La FROG Pauline Fath info@lafrog.co.uk

Education & Training 01481 736215 www.johansenexecutivecoaching.com Event & Venue Services 01481 727117 www.joys.com

La Villette Hotel & Leisure Club Graham Power reservations@lavillettehotel.co.uk Larbalestier Opticians Simon Larbalestier hello@opticians.gg

Hotels, Guest Houses & B&Bs 01481 235292 www.lavillettehotel.co.uk Health & Beauty 01481 710781 www.opticians.gg

Law At Work Recruitment, HR & Payroll / Health & Safety Specialists Kelly Flageul 01481 727155 admin@lawatworkci.com www.lawatworkci.com Le Coin Trophies Steven Le Prevost info@lecointrophies.co.uk

Retail 01481 713277 www.lecointrophies.co.uk

Le Friquet Garden Centre Retail James Robin 01481 259220 manager@lefriquetgardencentre.gg www.bluediamond.gg/le-friquet-garden-centre.gg Le Mont Saint Garage David Beausire dave@lemontsaint.co.uk

Motoring & Biking 01481 264811 www.lemontsaint.co.uk

Le Nautique Restaurant GĂźnter Botzenhardt lenautiquerestaurant@msn.com

Food & Drink 01481 721714 www.lenautiquerestaurant.co.uk

Le Page, Robert W. Architects & Chartered Surveyors Architects & Surveyors Robert Le Page 01481 725239 architect@rwlp.co.gg www.rwlp.co.gg Leapfrog Recruitment Consultants Chris Gnapp jobs@leapfrogjobs.com Manufacturing 01481 246861 Financial Services 01481 253050 www.kempletissier.com

Recruitment, HR & Payroll 01481 711188 www.leapfrogjobs.com

Learning Clubs Education and Training Carol Railton 01481 246973 c_railton@yahoo.com www.learningclubs.com Learning Company Ltd, The Kathy Tracey mail@thelearningcompany.ws Les Buttes Holiday Cottages Martin Ozanne info@lesbuttes.com

Not For Profit 07839 190687

La Pointe Farm Apartments Hotels, Guest Houses & B&Bs Kevin Gallichan 01481 267169 lapointefarm@guernsey.net www.lapointefarm.com

Johansen Executive Coaching Cato Johansen cato@johansenexecutivecoaching.com

Education & Training 01481 730598 www.thelearningcompany.gg Hotels, Guest Houses & B&Bs 01481 266363 www.lesbuttes.com

Les Cocquerels Guest House Hotels, Guest Houses & B&Bs R Pipet 01481 254468 pipet.family@hotmail.co.uk www.visitguernsey.com/accommodation#2005 Les Cotils Fiona Naftel reception@lescotils.com

Event & Venue Services 01481 727793 www.lescotils.com

Les Granges de Fleurs Holiday Apartments Michael de Garis grangesdesfleurs@cwgsy.net

Hotels, Guest Houses & B&Bs 01481 256879 www.grangesdesfleurs.com

Les Merriennes Self Catering S Paine paine@cwgsy.net

Hotels, Guest Houses & B&Bs 01481 263262 www.visitguernsey.com/accomodation#2005

Les Vaugrats Campsite J Laine enquiries@vaugratcampsite.com Liberation Group, The Mark Crowther info@liberationgroup.com Liberation Management Ltd David Rowlinson info@liberation.gg Lince Salisbury Matt Godfrey mgodfrey@lince-salisbury.com Lilley and Co Ltd Trudi Lilley trudi@lilleyandco.gg Lindum Consult Andrew Morley lindumconsult@gmail.com Links Communications Richard Bird links@guernseynet Liquid Katrina Bray katrina@weareliquid.com

Leisure 01481 257468 www.vaugratcampsite.com Food & Drink 01534 764000 www.liberationgroup.com Financial Services, 01481 740145 www.liberation.gg Business Services 01481 735000 www.lince-salisbury.com Financial Services 01481 700582 www.lilleyandco.gg Architects and Surveyors 01481 264526 Telecommunications 01481 248360 www.linkslocator.co.uk Advertising & Marketing 01481 728841 www.weareliquid.com

Livingroom Estate Agents Richard Hardie info@livingroom.gg

Property 01481 233008 www.livingroom.gg

Lloyds Bank International Limited Mike Starkey mike.starkey@lloydsbankinternational.com

Financial Services 0845 7309373 www.lloydsbankinternational.com

Logicalis Guernsey Limited Rene Brun solutions@gg.logicalis.com

IT & Computing 01481 737000 www.gg.logicalis.com

Long Port Properties Ltd Charles Billson steve.brehaut@long-port.com

Property 01481 728721 www.long-port.com

Louvre Group Derek Baudins guernsey@louvregroup.com

Financial Services 01481 727249 www.louvregroup.com

Lovell Ozanne & Partners Ltd Andrew Ozanne admin@lovellozanne.com

Architects & Surveyors 01481 235397 www.lovellozanne.com

LRD - The Big Idea Jim Delbridge jim@lrd-thebigidea.com

Advertising & Marketing 01481 750490 www.lrd-thebigidea.com

M Madihan Limited Sue Guillard info@madihan.com

Financial Services 07911 717755 www.madihan.com

Mallard Cinema, The David Brown info@mallardcinema.co.uk

Leisure 01481 266366 www.themallardcomplex.com

Mappin and Webb Retail Stephanie Duskova 01481 723621 433@mwgroup.co.uk www.mappinandwebb.com/store-finder/Guernsey/433 Marine / Trades 01481 243048 www.mge.gg

Marine & General Engineers Ltd David Coleman gcc@mge.gg Marine Electronics Ltd Alan Green sales@marine-electronics.co.uk

Marine 01481 253181 www.marine-electronics.co.uk

Martel Maides Richard Fox info@martelmaides.co.uk

Property / Auctioneers 01481 713463 www.martelmaides.co.uk

Martel-Dunn Recruitment Sandra Martel-Dunn recruit@martel-dunn.com

Recruitment, HR & Payroll 01481 730565 www.martel-dunn.com Retail 01481 734444

Martin Oâ&#x20AC;&#x2122;Meara Gary Willcocks garyw@momeara.co.uk Martyn Guille Silversmiths and Fine Jewellers Martyn Guille info@channelsiandsilver.com Mauger, D. P. Electrical Contractor Dave Mauger davemauger@cwgsy.net

Retail 01481 236161 www.channelislandsilver.com

Trades 07781 165892

Mawson Collins Howard Mawson info@mawsoncollins.com

Property 01481 244244 www.mawsoncollins.com

Mayside Recycling Michael Grime info@mayside recycling.gg

Recycling 01481 247599 www.maysiderecycling.gg

Meadow Court Farm Ray Watts meadowcourtfarm@cwgsy.net

Retail 01481 236771 www.meadowcourtfarm.co.uk

Meadowcroft Limited Paul Meadowcroft mail@meadowcroft.gg

Trades 01481 727715

Medical Specialist Group Neil Robilliard info@msg.gg

Health 01481 238565 www.msg.gg

Mekad (Guernsey) Limited Dominique Carpentier info@mekad.com Mercury Distribution Ltd James Greening jgreening@mercurydistribution.com Michele Hilton Design Michele Hilton info@michelehilton.com Millard & Co Ltd Tim Millard millards@cwgsy.net Milroy Capital Ltd Robert Milroy rmilroy@milroycapital.com Mindful Guernsey Nicky Jenkins info@mindfulguernsey.com

Financial Services 07911 728250 www.mekad.com Retail 01481 721122 Home & Garden 07781 464600 www.michelehilton.com Motoring and Biking 01481 720777 www.millards.org Financial Services 01481 714942 www.milroycapital.com Education & Training 07781 130128 www.mindfulguernsey.com

Miss Nob Ladies’ International Fashions Mary Le Poidevin lepoidevinlaforge@cwgsy.net

Retail 01481 721800

Miton Optimal Portfolio Managment CI Limited Financial Services Mark Margetts-Smith 01481 740044 info@mitonoptimal-ci.com www.mitonoptimal-ci.com Manufacturers 01481 241024 www.monaflex.com

Monarch Vulcanising Systems Ltd Toni Elderfield info@monaflex.com

Montagu Evans Channel Islands Architects & Surveyors / Property Tony Rowbotham 01481 742280 info@montagu-evansci.com www.montagu-evansci.com Moore Stephens Lance Spurrier ms@msgsy.com

Financial Services 01481 721769 www.msguernsey.moorestephens.com

Mora Restaurant and Brasserie Andre Moreira eat@mora.gg Morgan Sharpe Administration Ltd Serena Tremlett info@morgansharpe.com Mourant Ozannes Robert Shepherd guernsey@mourantozannes.com MS & Co Martin Sandle ma@msandco.gg

Food & Drink 01481 725053 www.mora.gg Financial Services 01481 231100 www.morgansharpe.com Legal Services 01481 723466 www.mourantozannes.com Financial Services 01481 701521

MSD International Limited Business Services Simon Golland 01481 241200 info@msdinternational.com www.msdinternational.com Muse Steve Le Poidevin relax@musge.gg

N St J Paint & Son Ltd Paul Paint paint@guernsey.net Nashcopy CI Ltd Clive Le Tissier i@nashcopy.com National Trust of Guernsey, The Sarah Lampitt admin@nationaltrust.gg

Food & Drink 01481 727101 www.muse.gg

Retail 01481 721096 Business Services 01481 712808 www.nashcopy.com Charity 01481 255384 www.nationaltrust.gg

Navitaur Limited Nick Bennett info@navitaur.com

Consultants 07781 152227 www.navitaur.com

Nerine Trust Company Ltd Keith Corbin info@nerine.com

Financial Services 01481 701300 www.nerine.com

Network Insurance and Financial Planning June Goater admin@network.gg Next Generation IT Jason Connolly info@ngit.co.uk Nick Brett Property Ltd Nick Brett info@brettproperty.com Nordben Life & Pension Insurance Sue Garrett info@nordben.com

Insurance Providers 01481 701400 www.network.gg IT & Computing 01481 750750 www.ngit.co.uk Property 01481 720123 www.brettproperty.com Insurance Providers 01481 702900 www.nordben.com

Norman Piette Ltd Tony Gallienne sales@normanpiette.com

Education & Training 01481 253953 www.normandiehs.com

Normandie Health & Safety Limited Chris Schofield info@normandiehs.com Normanor Limited Sara Harborow info@normanor.co.uk

Retail 01481 245801 www.norman-piette.com

Distributors 0 1481 268330 Financial Services 01481 231997 www.novagroup.com

Nova Wealth Ross Preston info@novagroup.com N. P. Holdings Limited Tony Gallienne admin@np-holdings.com

Retail 01481 244383

Oak Trust (Guernsey) Limited David Willis dwillis@oaktrust.co.uk

Financial Services 01481 722584 www.oaktrustgroup.com Business Services 01481 244048 www.ocs-ci.com

OCS One Complete Solution Ltd Mike de Laune guernsey@ocs.co.uk

Financial Services 01481 743600 www.ci.odeywealth.com

Odey Wealth Management (CI) Limited Sarah Thomson-Kennedy info@odeywealth.com Office Projects Tony Veron tonyveron@officeprojects.gg

Business Services 01481 234490

Offshore Will Morgan info@offshore.gg

Financial Services / Education & Training 01481 736040 www.offshore.gg

Offshore Electronics Ltd Steve Marshall steve.marshall@offshore-electronics.co.uk Offshore Payroll Ltd Gary Hill gary@offshorepayroll.com Ogier Legal Claire Long legal@ogier.com Old Government House Hotel & Spa, The Tracey O’Neill toneill@rchmail.com

Manufacturers 01481 712721 www.offshore-electronics.co.uk Business Services 01481 728334 www.offshorepayroll.com Legal Services 01481 721672 www.ogier.com Hotels, Guest Houses & B&Bs 01481 724921 www.theoghhotel.com

Opus Private Limited Financial Services Shane Giles 01481 754700 guernsey@opusprivate.com www.opusprivate.com Optimus Group Limited Consultants Peter Mills 01481 755690 info@optimusgrouplimited.com www.optimusgrouplimited.com Orangefield Legis Fund Services Limited Stuart Plattransom stuart.plattransom@legisgroup.com

Financial Services 01481 726034 wwwlegisgroup.com

Orchard PR Steve Falla info@orchardpr.com

PR 01481 251251 www.orchardpr.com

Orion Insurance Management Ltd Janet Le Poidevin jan@orion-insurance.co.uk OSA Recruitment Nick Graham mynewjob@osa.gg

Insurance Providers 01481 728864 www.orion-insurance.co.uk Recruitment, HR & Payroll 01481 712891 www.osa.gg

OSG Group.Co Iain Whitchurch iain@osggroup.co

Business Services 01481 722992 www.osggroup.co

Ounsworth Decor Ltd Mac Gallienne ounsworth@cwgsy.net

Trades 01481 266194 www.ousworthdecor.com Leisure 07781 130403 www.outdoorguernsey.co.uk

Outdoor Guernsey Limited Ant Ford Parker bookings@outdoorguernsey.co.uk

Business Services 07781 156118 www.primepracticeguernsey.co.uk

Prime Practice Nick Guillemette nicklg@cwgsy.net

Printers 01481 259188 www.printedinguernsey.gg

Printed in Guernsey Rob Plampton theteam@printed.gg Project Hire & Sale (Guernsey) Ltd Tony Gallienne enquiries@project.gg

Prospero Facilities Services Paul Clark info@prospero.gg Profile Event Management Michele Butters michele@profileevent.co.gg

Providence Global Limited Sarah Whittaker info@provifinancial.co.uk Hotels, Guest Houses & B&Bs 01481 720971 www.pandorahotel.co.uk

Pandora Hotel C Ryan pandora@cwgsy.net

Financial Services 01481 729002 www.parish-group.com

Parish Group Ltd Arran Grisley info@parish-group.com

Partners Group (Guernsey) Ltd Financial Services Daniel Stopher 01481 711690 daniel.stopher@partnersgroup.com www.partnersgroup.com

Paul Davis Freight Services Ltd Nigel Dutson nigel.dutson@pdfs.com

PJWD.Net Paul J Ninnim enquiries@pjwd.net Placing People 1st Lynda Sims jobs@placingpeople1st.co.uk Polar Instruments Ltd Nigel Mann mail@polarinstruments.com Polygon Group Limited Amanda Groves info@polygon.co.gg POS Interiors David Inglis sales@posinteriors.com

Distributors 01481 244153 www.pdfs.com Financial Services 01481 724966

Perkins Chartered Certified Accountants R Laurent perkins@guernsey.net

Pet Technology Store Ltd Helen Chamberlain sales@pettechnologystore.com

Recruitment, HR & Payroll 01481 723221 www.pa.gg Retail 01481 266066 www.pettechnologystore.com Advertising & Marketing 01481 230966 www.pjwd.net Recruitment, HR & Payroll 01481 736444 www.1strecruit.co.uk Manufacturers 01481 253051 www.polarinstruments.com Financial Services 01481 716000 www.polygon.co.gg Business Services 01481 244718 www.posinteriors.com

Potting Shed, The Advertising & Marketing Jay Aylmer 01481 727699 gsy@thepottingshed.com www.thepottingsheddesign.com Precision Plastics Kevin Brown sales@precisionplastics.co.gg Price Bailey Limited Kirsty Warner guernsey@pricebailey.gg

PwC John Roche john.roche@gg.pwc.com

Business Services 01481 723000 www.prospero.gg Event & Venue Services 01481 740843 www.profile.co.gg Financial Services 01481 753333 www.theprovidenceworld.com Financial Services 01481 752000 www.pwc.com

Retail 01481 712877

Paper Box, The Phillip Morgan pdamorgan@cwgsy.net

Personnel Appointments Chris Blin recruit@pa.gg

Retail 01481 242047 www.project.gg

Distributors 01481 242311 www.precisionplastics.co.je

Q Quantum Cabling Installations Ltd Mark Addlesee support@quantum.gg Quantum Med Marine Ltd Nick Piper npiper@quantum-medmarine.com Quintessential Relocation Consultants Jo Stoddart info@qrcci.com

Business Services 01481 263224 www.quantum.gg Marine 01481 715399 www.quantum-medmarine.com Consultants 01481 257200 www.qrcci.com

RG Falla Ltd Peter Gregory enquiries@rgfalla.gg

Trades 01481 256585 www.rgfalla.gg

RW Randall Ltd Jayne Langlois tours@rwrandall.co.uk

Food & Drink 01481 720134 www.randallsbrewery.com

Rabeys Group Ltd Gary Rouget sales@rabeys.com Ravenscroft Ltd Simon Melling info@ravenscroft.gg Ray & Scott Ltd Jeff Fox ray.scott@cwgsy.net Regency Bedding Ltd Ben Swan sales@regencybedding.co.uk

Motoring & Biking 01481 244551 www.rabeys.com Financial Services 01481 729100 www.ravenscroft.gg Retail 01481 244610 www.rayandscott.com Retail 01481 249544 www.regencybedding.co.uk

Financial Services 01481 715669 www.pricebailey.gg

IT & Computing 01481 267338 www.resolution-it.co.uk

Resolution IT Olly Duquemin info@resolution-it.co.uk

Insurance Providers 01481 737414 www.sapphire.gg

Sapphire Underwriters Nigel Brand nigel.brand@sapphire.gg

Richard Stapley Ltd Chartered Accountants Richard Stapley rs@richardstapley.com

Financial Services 01481 267460 www.richardstapley.com

Sarnia Estate Agents Ltd Alex Ford enquiries@sarniaestateagents.com

Property 01481 727989 www.sarniaestateagents.com

Rock & Small Ltd Matt Collas info@rockandsmall.com

Advertising & Marketing 01481 724705 www.rockandsmall.com

Sarnia Hotels Ltd Karel Harris karel@mooresguernsey.com

Hotels Guest Houses & B&Bs 01481 724452 www.sarniahotels.com

Property 01481 728559 www.rockcommercial.co.uk

Rock Commercial Peter Van de Velde peter@rockcommercial.co.uk

Food & Drink 01481 232501 www.rocquettecider.com

Sarnia Mutual Ltd Vernon Etherington enquiries@sarniamutual.com

Financial Services 01481 723501 www.sarniamutual.com

Trades 01481 256426 www.aggregate.com/our-businesses/ronez

Sarnia Roofing Ltd Andy Gavey info@sarnianroofing.com

Trades 01481 715475 www.sarnianroofing.com

Insurance Providers 01481 241555 www.rossborough.co.uk

Sausmarez Manor Peter De Sausmarez sausmarezmanor@cwgsy.net

Leisure 01481 235571 www.sausmarezmanor.co.uk

Rocquette Cider Company Ltd James Meller james@rocquettecider.com Ronez Ltd Steve Roussel steve.roussel@aggregate.com

Financial Services 01481 728444 www.smcl.co.gg

Sarnia Management Corporation Limited Andre Stefani sarnia@smcl.co.gg

R.A. Rossborough (Guernsey) Ltd Ian Stewart gsy@rossboroughgroup.co.uk

Ross Gower Group Dean de la Rue info@rossgower.com

Insurance Providers 01481 722222 www.rossgower.com

Save the Date Event and Venue Services Annette Gent 07781 113394 info@savethedate.gg www.savethedate.gg

Rothschild David Oxburgh marketing@rothschild.com

Financial Services 01481 713713 www.rothschild.com

Scope Furnishing Ltd Tony Bourgaize sales@scopefurnishing.co.uk

Rotorswing UK Ltd Nick Piper nick@rotorswing.co.uk Royal Bank of Canada (C.I.) Ltd Lindsay Ozanne lindsay.ozanne@rbc.com

Marine 01481 726267 www.rotorswing.co.uk Financial Services 01481 744041 www.rbcwminternational.com

Royal Bank Of Scotland International Financial Services Robert Girard 01481 703873 robert.girard@rbsint.com www.rbsinternational.com Royal London Asset Management C.I. Ltd Pierre Paul info@rlam.co.gg

Financial Services 01481 711261 www.rlam.com

Safehaven International Ltd Financial Services Richard Bach 01481 723925 marine@safehaveninternational.com www.safehaveninternational.com

Samuel Pepys David Whitby info@samuelpepys.com

SGB Hire John Herbert ukinfo@beis.com

Sidlocks Roy Kilpatrick sales@sidlocks.com Sigma Robert Sillars robert.sillars@sigmaci.com

Financial Services 01481 721374 www.saffery.gg Retail 01481 727616 www.samuelpepys.com

Retail 01481 713883 www.sidlocks.com Business Services 01481 241111 www.sigmaci.com Recruitment, HR & Payroll 01481 710639 www.situations.gg

Education & Training / Leisure 01481 735440 www.skillsetci.com

Skipton International Jim Coupe info@skiptoninternational.com

Financial Services 01481 727374 www.skiptoninternational.com

Smart Office Richard Lowe hello@smart-office.co.uk Smith Signs Ltd Dan Smith enquiries@smithsigns.co.uk Sofsync Ltd Susan Watson swatson@sofsync.co.uk

Sandpiper CI Tony Oâ&#x20AC;&#x2122;Neill tonyoneill@sandpiperci.com

Retail 01534 508416 www.sandpiperci.com

Sommelier Wine Company Ltd Richard Allisette som.grapevine@cwgsy.net

Property 01481 832704

Skill Set CI Limited Sharon Alvarez sharon@skillsetci.com

Financial Services 01481 810188 www.sandpiperci.com

Retail 01481 723711 www.sgb.co.uk/about/sgb-scaffolding/ci

SG Hambros Bank & Trust (Channel Islands) Limited Financial Services Bruce Duckworth 01481 704321 bruce.duckworth@sghambros.com www.privatebanking.societegenerale.co.uk

Sancus (Guernsey) Limited David Purdy info@sancuslimited.com

Sark Estate Management Dawn Manger kevin.delaney@sarkestatemanagment.com

Home & Garden / Retail 01481 248567 www.sensible.gg

Sensible Technology Limited Matt Guille matt@sensible.gg

Situations Recruitment Agency Limited Melissa Campbell team@situations.gg

Saffery Champness Jeremy Ellis info@saffery.com

Retail 01481 242100 www.scopefurnishing.co.uk

Business Services 01481 740366 www.smart-office.co.uk Sign Makers 01481 247749 www.smithsigns.co.uk IT & Computing 07781 122449 www.sofsync.co.uk Food & Drink 01481 721677

SOUP Architects Ltd Architects & Surveyors Max Babbe 07781 147667 studio@souparchitects.com www.souparchitects.com

Recruitment, HR & Payroll 01481 701616 www.source.gg

Source Recruitment Specialists Julia Martin hello@source.gg

Financial Services 01481 729965 www.sovereigngroup.com

Sovereign Trust Channel Islands Limited Stephen Hare ci@sovereigngroup.com

Property 01481 711766 www.swoffers.co.uk

Swoffers Limited Andre Austin sales@swoffers.co.uk

Insurance Providers 01481 739970 www.sydneycharles.co.uk

Sydney Charles Group Philip Lepp info@sydneycharles.co.uk

Retail 01481 245124 www.scs-global.com

Specialist Construction Supplies Ltd Simon Kerin simon@scs-global.com Specsavers Optical Group Dame Mary Perkins debbie.torode@gg.specsavers.com

Retail 01481 232458 www.specsavers.com

Specsavers Opticians Chris Goldsborough dir.guernsey@st.uk.specsavers.com

Health & Beauty 01481 723530 www.specsavers.com

SPF Private Clients (Channel Islands) Ltd Pierre Blampied pblampied@spf.gg

IFA 01481 715234 www.spf.gg

St Emilion Restaurant Andy Heaume andy.heaume@cihospitality.com

Food & Drink 01481 726059

Retail 01481 721928 www.targetautoparts.co.uk

Target Auto Parts Ltd Martyn Le Vallee target@cwgsy.net

Food & Drink 01481 264516 www.tasteofindiaci.com

Taste Of India Restaurant, The Tony Fernandes joyce@cwgsy.net

St George’s Hotels, Guest Houses & B&Bs Davina Sweet 01481 721027 stgeorges@suremail.gg www.stgeorges-guernsey.com

Technical Field Services International Ltd Recruitment, HR & Payroll Gail Batiste 01481 729298 tfsi@cwgsy.net www.tfsi-ltd.com

Education & Training 01481 247979 www.training.ambulance.org.gg

Tiara Software Consultants Ltd IT & Computing Tim Rawles 01481 700616 contact@tiara-ci.com www.tiara-ci.com

Hotels, Guernsey Houses & B&Bs 01481 728282 www.stpierrepark.co.uk

Town Centre Partnership Ltd Charity Jack Honeybill 07781 113464 jackhoneybill@hotmail.com www.towncentrepartnership.com

St John Training Services Guernsey Steve Ford firstaidtraining@cwgsy.net St Pierre Park Hotel & Golf Resort Dina Le Lacheur reservations.stpierrepark@handpicked.co.uk

Advertising & Marketing 01481 700070 www.tpacreative.com

TPA Ltd St Sampson’s Constable & Douzaine Parish Authority Tony Tostevin The Constables 01481 244130 info@tpagency.com stsampsonscontables@gov.gg Stan Brouard Group Bridget Foss info@stanbrouard.com

Retail 01481 252521 www.sbpi.co.uk

Travel 01481 728121 www.trafalgarleisure.com

Trafalgar Travel Ltd Suzanne Rouxel info@trafalgarleisure.com

Financial Services 01481 721787 www.sc.com/gg

Travel Counsellors - Chris Roberts Chris Roberts chris.roberts@travelcounsellors.com

Startup Guernsey Tony Brassell info@startup.gg

Advisory Services 01481 710043 www.startup.gg

Travel Counsellors - Vaughan Davies Travel Vaughan Davies 01481 726837 vaughan.davies@travelcounsellors.com www.travelcounsellors.com/vaughan.davies

State Street Alternative Investments Solutions (Guernsey) Financial Services Gerald Hough 01481 734700 ghough@statestreet.com www.statestreet.com/ci/en Steve Ferbrache & Co Ltd Steven Ferbrache steveferbrache@cwgsy.net Stopcost Ltd David Holt admin@stopcost.com Style Office Paul Watson office@stylegroupguernsey.com

Trades 07781 100685 Business Services 07781 413083 Business Services 01481 737044 www.stylegroupguernsey.com

Sueco The Food Co Food & Drink Sue Wilson 01481 720969 team@sueco.gg www.sueco.gg Sun Yachts Simon Hughes simon@sunyachts.co.uk

Marine 01481 722161 www.sunyachts.co.uk

Sure Telecommunications Jessica Bisson 01481 700700 contact@sure.com www.sure.com

Travel 01481 712549 www.travelcounsellors.com/chris.roberts

Standard Chartered Trust (Guernsey) Limited Trevor Kelham trevor.kelham@sc.com

Travel 01481 715145 www.travelsolutions.uk.com

Travel Solutions Fred Eulenkamp guernsey@travelsolutions.uk.com

Financial Services 01481 727429 www.trinitytrust.co.uk

Trinity Trust Company Limited Keith Le Poidevin info@trinitytrust.co.uk Troalic A J & Sons Ltd Andrew Troalic ajtroalics@cwgsy.net Trust Corporation of the Channel Islands Limited Ken Wrigley ken.wrigley@trustcorpci.com TT Software Limited Tony Trenker admin@ttsoftware.gg TTC Travel Group Limited Michael Page michael.page@bookttcuk.com Tyrrell Dowinton Associates Ltd Paul Dowinton mail@tda.gg

Retail 01481 245363 Financial Services 01481 730430 www.trustcorpci.com IT & Computing 01481 700202 www.ttsoftware.gg Travel 01481 754771 www.thetravelcorporation.com Architects & Surveyors 01481 259959 www.tda.gg

Swallow Apartments Hotels, Guest Houses & B&Bs Mark Hesse 01481 249633 swallowapt@aol.com

White House Hotel Hotels, Guest Houses & B&Bs Jonathan Watson 01481 722377 hotel@herm-island.com www.herm-island.com

Urban Kitchen Neil Darby enquiries@urbankitchen.co.gg

Food & Drink 01481 736366 www.urbankitchen.gg

Valhalla Industries Limited Design Jeff Whittaker Xk120@cwgsy.net

Property 01481 263548 IT & Computing 01481 239460 www.valley-computers.co.uk

Valley Computer Services Ltd Gordon Dutton-Queripel sales@valley-computers.co.uk

Advertising & Marketing 01481 700660 www.vantage-marketing.co

Vantage Marketing Limited Verienne Belcher verienne.belcher@vantage.gg

Vaudin Stonemasons Ltd Trades Lance Vaudin 01481 248316 vaudinstone@cwgsy.net www.vaudinstone.com

Vazon PR & Events (Metasis Ltd) Fleur Curzon fleur.curzon@vazon.co.uk

Consultants 01481 729881 Event & Venue Services 01481 722424 www.vazon.co.uk

Victoria Fine Jewellery Retail Victoria Brazier-Creagh 01481 740050 victoria@victoriafinejewellery.co.uk Vision Networks Ltd Bill Mead sales@cctv.gg Vortex Public Relations Nigel Robson nigel@vortexpr.com

Waitrose Guernsey Ian Burdekin manageradmiralpark@waitrose.co.uk Watts & Co Limited Jo Watts info@wattsandco.co Weighbridge Trust Ltd Du Preez Vermeulen admin@weighbridge-trust.co.uk White & Company Steve Hammer guernsey.hq@whiteandcompany.co.uk

Willis Management (Guernsey) Ltd Martin Best bestm@willis.com

Food & Drink 01481 249920 www.whiterockbrewery.gg Consultants 01481 720049 www.willis.com

Window Service Centre Manufacturers Mark De la Rue 01481 248743 wsc.ltd@cwgsy.net www.windowservicecentre.com

Vazon Energy Elizaeth Landles vazon@vazon.gg

White Rock Brewery Ross Gledhill enquiries@whiterockbrewery.gg

Security 01481 255414 www.cctv.gg PR / Media 01481 233080 www.vortexpr.com

Retail 01481 729222 www.waitrose.com Property 01481 740071 www. wattsandco.co Financial Services 01481 720581 www.weighbridge-trust.com Removals 01481 736868 www.whiteandcompany.co.uk

World Travel Ken Baker ken@worldtravel.gg

Travel 01481 252211 www.worldtravel.gg

WT Partnership (Guernsey) Ltd Architects & Surveyors Nigel Carter 01481 723163 guernsey@wtpartnership.com www.wtpartnership.com

X-Ware Ltd, T/A JCS Barry Pitfield info@talkjcs.com

Ziggurat Genevieve Langford stay@hotelziggurat.com

IT & Computing 08450 049 599 www.talkjcs.com

Hotels, Guest Houses & B&Bs 01481 723008 www.hotelziggurat.com

Getting from A to Z made eazy.

Barras Car Centre is proud to offer one of the most comprehensive A – Z business vehicle user packages available on the market today. Whether you are a sole trader with one vehicle or a larger business with a fleet, we can offer a package which will guarantee you total peace of mind and ensures that your business will never be without essential transport. This offer can also apply to other members of your team currently enjoying a car allowance. Main features include: • Hyundai range of vehicles priced from just £6995. (Normally £7695). • 5 years’ free routine servicing. • 5 years’ unlimited mileage manufacturer’s warranty.

• 5 years’ roadside assistance. • Free collection/delivery or provision of free courtesy vehicle to ensure business continuity. • Tailored/individual funding packages available through Black Horse Offshore Limited subject to status and their normal terms and conditions • Same terms available to employees currently enjoying a car allowance scheme (subject to normal terms and conditions). Barras Car Centre Ltd. a locally owned, family run, independent garage has enjoyed a 25 year relationship with the Hyundai marque. Now globally ranked a top 5 automotive manufacturer, the brand regularly achieves over 10% of the local retail new car market. Should your business be considering replacing one or more vehicle at any time in the future, we would be delighted to advise you and provide a tailored financial package to suit your individual needs.

Simply call Paul Guilmoto, Sales Manager on 249915 and we will do the rest.

www.hyundai.co.uk

Barras Car Centre Ltd 01481 249915

Unit 3, Vale Garage Complex, Braye Road, Vale, GY3 5PA www.barrascarcentre.co.uk

Total control for all your company’s mobiles With business users demanding the latest smart phone and tablet technology, and critical data being accessed and stored on these devices, it has never been more important for businesses to have full management of all devices that are in use. Whether you’re using iOS, Android, Windows or Blackberry, Sure’s new Mobile Device Management service will enable your business to work smarter and more securely, for less than £5 per month. Contact business@sure.com for more information.

international.sure.com