Contact Sept/Oct 16 by Contact

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M A G A Z I N E

Sept / Oct 2016

LOUISE MISSELKE An individual approach

PARTNERSHIP IS KEY

ENTERING A NEW ERA

FOOD GLORIOUS FOOD

Richard Digard speaks to Deputy St Pier about how input from business leaders and the third sector will be key in delivering the new States’ business plan

We speak to the new GCFE principal about her priorities for the coming year and how the college’s new structure will benefit the community

With food festivals in Guernsey and across the water, we hear from a number of companies about what’s cooking on the hospitality front

Property law advice in Guernsey.

Martyn Baudains Partner 01481 752217 martyn.baudains@ogier.com

Claire Smith

Timely, commercial and pro-active: Ogier’s experienced property, planning and construction law team in Guernsey can help whether you’re buying, selling or investing in property.

ogierproperty.com

Senior Associate 01481 752280 claire.smith@ogier.com

Alison Ricketts Senior Conveyancer 01481 752216 alison.ricketts@ogier.com

Property Law Redwood House, St Julian’s Avenue, St Peter Port, Guernsey GY1 1WA. Telephone 01481 721672

www.ngit.co.uk

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Summmer sun What stunning weather we have had this summer - I hope you have been able to make the most of our island’s unspoilt beaches and natural beauty over the past few months. As well as enjoying all Guernsey has to offer this summer, Chamber has also been sustaining the mind through several thought-provoking speakers - over what has become a series of record-turnout monthly lunches. In June, we started with Gavin St Pier sharing his view that we need a positive long-term vision for Guernsey where all islanders can thrive as a community - a view which Chamber fully endorses. In July, we welcomed Charlotte Dunsterville from Sure, who discussed social media and using technology to improve customer journeys. She shared first-hand the importance of turning a customer complaint into a positive customer experience, and how with some creative flair you can create a special story for them to share on social media around the world. One memorable story was how, in 2012, Sainsbury’s renamed ‘Tiger bread’ ‘Giraffe bread’ after a wonderful letter from a three-year-old girl - the story went viral and gave national publicity to the Sainsbury’s brand. Michael Ridge, from Frontier Economics joined us in August to share how important the idea of ‘nudging’ is to help consumers make better (and sometimes healthier) choices. For example, consumers buy more chicken that is labelled ‘90% lean’, compared to ‘10% fat’, even though it is exactly the same chicken being sold. However, behavioural science is not just about putting fruit at eye height when you enter a supermarket. Presenting information in careful context can dramatically reduce government costs, business costs and improve customer satisfaction. Who would have guessed that making communications more

personal with kindness and reciprocity increases the number of unemployment claimants attending job interviews? Or that highlighting the number of people in your area who have already met their taxes deadline would slash the number of people paying their taxes late? ‘Nudging’ benefits the whole community.

Editor

All of the speakers have provided us with food for thought regarding how we view ourselves in Guernsey - and how we portray ourselves to the rest of the world. Often the first piece of information we need to communicate is that Guernsey is a ‘safe pair of hands’ in which to do business.

Mojoe joe@mojoecreative.co.uk

As an island, it is important to have reliable and safe transportation links to develop tourism and trade. An integral part of this is the first impressions visitors experience when arriving on the island – ideally a fast, effortless journey, which leaves lasting positive memories. I am delighted to share a recent positive example of this with you: as owner of a holiday cottage, I would like to say thank you to the taxi driver at the airport who led our guests (in their hire car) to our cottage and returned back to the airport before we had time to say a proper thank you. The delight and relief on our guests’ faces when they arrived was incomparable. I’d also like to thank the CT Plus bus driver who called ahead to a connecting bus to slow down so that another of our guests could make their connecting journey without getting stuck in the rain. Both of these holidaymakers have booked to come back to the island next year. Taxi driver and bus driver, I don’t know who you are, but you are both ambassadors for the island, and have created two amazingly positive customer experiences.

Trish Grover editor@collaboratecommunications.com Advertising sales Julie Todd sales@collaboratecommunications.com Design & production

Contact is produced six times a year by Collaborate Communications Ltd. To receive Contact magazine call Julie Todd on: 01481 715 222 or email: sales@collaboratecommunications.com www.facebook.com/ContactmagazineGuernsey @collaborateCI

communications

Contact is published by Collaborate Communications Ltd. Copyright 2016. All rights reserved. Any reproduction without permission is prohibited. Contact contains editorial content from external contributors which does not necessarily reflect the views of the publishers. Contact does not accept or respond to unsolicited manuscripts and photographs. The publishers do not accept responsibility for errors in advertisements or third party offers.

www.guernseychamber.com office@guernseychamber.com president@guernseychamber.com 01481 727 483

Suite 1 16 Glategny Esplanade St Peter Port Guernsey GY1 1WN @GuernseyChamber GuernseyChamber

FE AT U R ES

19 24 37 58

Louise Misselke An individual approach

Viewpoint With Richard Digard

Vison for Guernsey With Richard Digard

All in a day’s work With Sheila Mauger

Contributors

Contents

Trish Grover writer Richard Digard writer

4 Guernsey business news

John O’Neill photographer Chris George photographer

10 Chamber news 19 Louise Misselke 24 Viewpoint 37 Vision for Guernsey 58 All in a day’s work

GUERNSEY BUSINESS NEWS

Research aims to identify funding issues for islanders and local businesses

Independent research is being undertaken to identify whether a lack of access to finance is adversely impacting Guernsey people and businesses. Finance for Guernsey has been established to qualify what the needs are in terms of transactional banking and the availability of credit. Founder and director Geoff Miller believes funding issues are restricting islanders from getting onto, and progressing up the property ladder, preventing entrepreneurs and SMEs to establish and grow business ventures and causing issues for local corporates and businesses in the finance sector when setting up and maintaining banking relationships. He has now commissioned independent research to identify the gaps. ‘There has been considerable talk about islanders being unable to get mortgages, which it is claimed is stagnating the housing market, and local businesses being restricted from either launching or growing due to a lack of investment. We’re also aware of the problems that fiduciary businesses are facing,’ said Geoff. ‘Finance for Guernsey has been established to investigate these issues further and identify possible solutions. It is backed by leading, locally-based businessmen, who are

committed to the island and its continued success, and all believe that improvements can be made. Once we have fully understood the situation, we will use the findings to propose a solution which will enhance the future prosperity of Guernsey.’

‘It’s critical that we don’t prejudge anything and go into this process with preconceived ideas. We want the whole island to be engaged with this research so that it delivers useful data on what the fundamental problems are and how they can be solved.’

Geoff has spent six months talking to the finance community to gain a better understanding of the current situation.

Finance for Guernsey had already established relationships with a number of individuals who could provide expertise depending on the outcome of the research. The investors who had initially funded would be given first refusal for the formal fundraise required as part of any formal application for a banking licence.

‘From the discussions I have had over the last six months, there is clearly a need and what we need to do now is identify where the gaps are. This is particularly important in the wake of Brexit as the island negotiates with both the UK and the EU for a position which benefits the island, its people and its economic prosperity,’ he said. He believes there are four possible conclusions. ‘The first would simply be to do nothing if the research shows that all needs are being met. The second is a locally managed fund financed by Guernsey investors to either help people or businesses and the third would be a broker who would facilitate lending between a third party financier (either individual or institutional) and islanders,’ he said. ‘The fourth is the most interesting and that would be the establishment of a bank which would be locally owned and universally accessible to anyone resident in, or any organisation operating within, the Bailiwick, whether they are looking for an account, needing a mortgage or wanting capital investment to establish or grow a business.

‘The fund and the broker are relatively easy business ventures to establish. The bank would be far more complex and it will be critical for us to bring in an executive team who had expertise in retail banking,’ he said. He added that while the States of Guernsey had mooted the possibility of a Bank of Guernsey last year, they currently had no involvement. ‘This is a private enterprise with the future success of the public at its heart. Guernsey has always been very entrepreneurial and has constantly evolved itself to remain competitive and differentiate itself and we want to ensure that can continue,’ he said. ‘We have obviously had discussions with senior politicians to make them aware of the plans and will continue to liaise with them to ensure we deliver a solution that the whole island needs.’

G U E RN S E Y B U S IN E S S N EWS

written by funds journalist Kirstie Brewer, examines how the need to prove that an offshore fund manager has the necessary ‘substance’ to its business dealings and functionality has never been more acute, particularly in the context of the current climate of regulatory reforms and politically-motivated improvement of tax transparency. The white paper looks specifically at what substance is, where it came from and how to get enough of it.

White paper underlines the importance of ‘substance’ in the funds sector Substance in the fund management sector, particularly in the context of the Alternative Investment Fund Managers Directive (AIFMD) and Base Erosion and Profit Shifting initiative, is of increasing importance, a newly-published white paper has reported. The Guernsey Finance white paper ‘Investment funds - why substance is key’,

Guernsey Finance chief executive Dominic Wheatley (pictured) said it was clear that substance requirements were going to be of the utmost importance in the years ahead, particularly with the growing raft of regulation and international policy initiatives. The recent recommendation from the European Securities and Markets Authority (ESMA) that Guernsey should be granted a ‘third country’ passport under AIFMD was further proof that the island is ready to meet those requirements. ‘Guernsey has now come in the top tier of two successive ESMA reviews of third countries and these, together with the recent review by MONEYVAL, demonstrate the quality of financial services regulation in Guernsey. The island was also one of only five jurisdictions to receive an unqualified and positive assessment from ESMA in its most

The Channel Islands Securities Exchange (CISE) is looking to capitalise on a renewed interest in Islamic finance listings. The exchange is already home to a number of debt securities and investment vehicles which are Islamic finance structures. One is award-winning for being particularly innovative in combining insurance linked securities with sukuk, which are Islamic bonds. It what was the first ever securitisation of takaful (Sharia compliant) insurance policies.

CISE takes steps to welcome more Islamic finance listings

The CISE has recently seen more enquiries about Islamic finance listings and is taking steps to capitalise on the renewed interest. Ben Snook, manager at the Channel Islands Securities Exchange Authority (CISEA), which operates and regulates the exchange, has obtained the Islamic Finance Qualification from the Chartered Institute of Securities

recent advice,’ he said. ‘This clearly offers a greater degree of certainty for investment managers utilising Guernsey for funds which are then sold into the European Union. Unlike some other jurisdictions, Guernsey has a financial services industry with substance where governance and administrative functions are performed within the island to a level that meets not only the demands of international regulatory standards but also the expectations of the market.’ Gavin Farrell, partner at Mourant Ozannes in Guernsey, explains in the white paper that Guernsey offers a very strong substance proposition. ‘From a Guernsey regulatory and structural perspective we provide the substance that is required for the management and running of the Guernsey entities, both the products and their management companies. Not only because we have all the service providers in Guernsey – custodians, administrators, lawyers, banks and accountants – who provide live services to those entities but also because the individuals appointed at the board level are very credible individuals and under a regulatory burden and scrutiny to exercise their managerial and fiduciary duties.’

and Investment (CISI). He also attended the Sukuk Summit held in London in May. He said: ‘The Islamic finance market is growing rapidly. This is particularly the case as wealth from the Middle East is supplemented by the development and export of capital from countries such as Malaysia, Indonesia and Singapore in South East Asia. It is an area of significant opportunity and I was very keen to learn more about the principles of Sharia law and Islamic finance and how they are applied to the treatment of assets, including through listed vehicles. Both the qualification and the conference have provided useful insights into how we can develop our offering for Islamic finance at the exchange.’ The exchange is currently in the process of revising its listing rules for investment vehicles and in addition, is planning to introduce Islamic finance guidance notes to accompany all its listing rules.

G U ER NS EY BUSINE SS NE WS

Ingrid Pierce, Walkers’ global managing partner commented: ‘The decision to expand our reach into Guernsey was driven based on the needs of our clients. We have for some time had clients, particularly in Europe, asking us for Guernsey legal services and the opportunities presented in Guernsey make it the logical next step to providing seamless offshore legal services to clients across this region.’ Walkers (Guernsey) LLP will continue to be managed by Louise Hall the managing partner at AO Hall and the entire AO Hall team will remain in place, providing existing clients with a seamless transition.

Law firms merge AO Hall has joined forces with Jersey firm the Walkers Group and is now operating as Walkers (Guernsey) LLP.

Louise Hall said: ‘Becoming part of Walkers offers us and our clients the opportunity to reach a global market and we are delighted that a firm of the calibre and international reputation that Walkers enjoys has chosen

New online course to cater to small retail business owners The Busy Queen Bee, Claire Boscq Scott, is launching an online customer service training course. Claire has spent six months developing a new offering and the course goes live at the end of September. The course – ‘Deliver Exceptional Customer Service’ – is delivered

JT’s data centre facilities and cloud service have achieved the internationally recognised Information Security Management certification, ISO/IEC 27001. To attain this certification JT was required to demonstrate that its data centres and cloud service align with best practice around an effective information security management system.

JT’s data centres and cloud service gain international certification

As the Channel Islands’ leading provider of data centre facilities, JT already meets the highest level of recognised industry standards including certification from Service Organisation Controls (SOC 2 and 3) and achieving the Payment Card Industry Data Security Standard (PCI-DSS).

Guernsey for its continued global growth. This clearly demonstrates Walkers’ confidence in Guernsey as an important offshore business centre.’ Founded in 2005 with a team of just five, AO Hall has grown to over 25 staff and has developed an excellent reputation in Guernsey. ‘Walkers has worked with AO Hall in Guernsey for a number of years and we knew that joining operations would provide an ideal cultural fit as well as complementing Walkers’ practice driven strategy,’ said Jack Boldarin, Walkers’ London managing partner. ‘ Opening in Guernsey provides a natural supplement to our other international offices and dovetails with both our existing Channel Islands office in Jersey and our office in London.’

in 10 online modules and participants will have the opportunity to connect and network with fellow business owners to share and develop ideas wherever they are based. Claire said: ‘The course has been designed for small retail business owners who must continually evolve to meet the changing needs of their customers. New expectations have been created, in terms of value, service and experience against which the average high street shop has in many cases simply failed to deliver – my course aims to change this.’

Managing director of JT’s global enterprise division Paul Taylor said: ‘Achieving another major level of accreditation is further demonstration of the level of quality of our market-leading Channel Islands’ hosting facilities. ISO/IEC 27001 is a highly regarded and much sought after certification and adding this to our portfolio of quality endorsements is testament to the hard work of our teams that have played part in ensuring that as a company we adhere to the most stringent controls. I’m very proud of the joint commitment shown by our teams to delivering the very best service levels across the JT Group.’

G U E RN S E Y B U S IN E S S N EWS

JTC has acquired Arcange REIM in Luxembourg, enabling it to launch a new AIFM management company business as it continues to enhance its range of European alternative fund services. The acquisition of Arcange REIM, which was one of the first Luxembourgish/ Luxembourg basedindependent management companies to comply with the Alternative Investment Fund Managers Directive (AIFMD), was completed following approval from the Commission de Surveillance du Secteur Financier.

Further expansion for JTC

Sales training focus for new 7% Talent Club A scheme to bring out the best of Guernsey’s home-grown talent and give them jobs has received support from the business community. The 7% Talent Club aims to fill a skills shortage in sales jobs. The goal is to grow

The new company formed following the acquisition is called Global AIFM Solutions SA. A wholly owned subsidiary of JTC, the

company will offer a fully AIFMD-compliant management company service through Luxembourg to both EU and non-EU third-party alternative investment funds. Nigel Le Quesne, group CEO and chairman of JTC, (pictured) said: ‘JTC is committed to providing fund managers with a comprehensive, flexible and truly global service, and this acquisition of Arcange REIM is further evidence of that. It consolidates JTC’s position as a recognised leader in fund services and, following our partnership with Indos earlier this year to provide independent depositary services, extends our AIFMD capabilities within the European alternative funds market.’

at least 7% of talent from within Guernsey over the next five years, with around a dozen young people joining the programme, which will feature classroom and on-the-job training, every year.

nine-month course.’

‘Guernsey has a fantastic resource in its people, and we want to help bring out the best of the island’s talent to fill shortages in sectors such as sales and give young people jobs. Our aim was to find seven companies to be partners on the 7% Talent Club and we are delighted with the response from across the business sector. We will now be working with them to tailor the course to their needs and give talented young people the best start in employment,’ said Simon Le Tocq, chief executive of the GTA (pictured).

‘We are working with the GTA in investing in the community, providing a structured learning process with a career and stable job prospects at the end of the scheme. We will give the successful candidates a real life experience along the way which will be a huge benefit to Guernsey plc, Cimandis and most importantly the candidates themselves,’ he said.

‘The course will be based around a BTEC level two qualification in sales delivered in conjunction with the Guernsey College of Further Education with experts teaching for two days a week and the student in the workplace for three days. Graduates of the scheme would get a qualification and be guaranteed a job with their matched employer at the end of the

Cimandis general manager Philip Collinson said the company was proud to be an inaugural member of the 7% Talent Club.

The initiative is supported by the Guernsey Press and its managing director Mark Lewis said it wanted to train up sales staff with drive and enthusiasm. ‘We want to work with like-minded businesses, who need sales employees, whether that is selling a product or a service. It is a great initiative aimed at growing our own in an area in which there is a skills shortage, and delivering jobs at the end of it,’ said Mark.

Join Chamber today the voice of local business

Business support; networking events; business advice; business events; liaison with States departments; new interactive website. Email: office@guernseychamber.com Tel: 01481 727 483

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EELPEO LPPOOEPEPLE P

Robert Shipman, Overseas Trust and Pension (OTAP)

Adam Martel, Amanda Hibbs and Bianca Sarre, Collaborate Communications

Jeanette Hart, Guernsey College of Further Education

Robert Shipman is OTAP’s new managing director.

Adam and Amanda join Collaborate as associates to assist with event organisation and graphic design respectively. Bianca becomes account manager and will be responsible for managing specific client relationships and social media activities.

Jeanette is the college’s new vice principal.

Previously managing director at Sovereign Trust, in his new role Rob will work alongside Jane Duchemin to drive the business forward. He is also a former director of Concept Group where he helped launch new pension products into new markets. Director David Higgins commented: ‘It’s great to have Rob on board, he brings a depth of knowledge about the international pension market, experience of running a growing business and is a well-known figure in Guernsey. I’m sure he will play a vital role as we continue OTAP’s impressive success story.’

Julie Todd director said: ‘With a growing client base, the skills and experience of the new additions to our team will be invaluable and we look forward to working with them as Collaborate continues to develop.’ Picture left to right: Julie Todd, Adam Martel, Bianca Sarre, Amanda Hibbs, Trish Grover

Originally from County Durham, Jeanette has over 21 years of further education experience across a wide range of curriculum areas. Most recently she was faculty director for construction, engineering and apprenticeships within the college. Louise Misselke, interim principal said: ‘The college is committed to providing our students with the best experience and opportunities to help them develop their learning and skills. We continue to work together with employers to ensure our provision meets local, national and international priorities. Jeanette’s experience and skills will support the college in its ambition to be a world-class provider of further education.’

Lucienne De La Mare, Sure

Marilyn Mahy, Sydney Charles Insurance Advisers

Rupert Pleasant and Paul Blackwell, PraxisFM Trust

Sure has promoted Lucienne De La Mare to HR director across Guernsey, Jersey and the Isle of Man.

Marilyn has been appointed to the firm’s board of directors.

Rupert and Paul have been promoted to the Praxis board in Guernsey. Rupert has spent time working in the company’s Geneva office and is responsible for a portfolio of international clients. Paul has 15 years’ experience advising clients on offshore structures.

In her new role Lucienne will have responsibility for the development and implementation of people strategy to support Sure’s business plan. With 13 years’ experience in HR, Lucienne is MCIPD-qualified and was HR manager at Sure for three years prior to her promotion. Chief executive, Eddie Saints, said: ‘We’re pleased to promote Lucienne and look forward to seeing how her vast HR experience will shape her department and the company’s people strategy as a whole.’

ACII qualified, Marilyn has been with the company since its foundation in 2006 and manages the insurance broking team. Marilyn deals with clients around the globe to create specialist cover for their particular circumstances. Managing director Philip Lepp said: ‘This promotion is a testament to Marilyn’s skills and achievements and is extremely well deserved. The current board of directors is very pleased that Marilyn has accepted her new post as a director with its additional responsibilities.’

Rob Fearis, managing director said: ‘PraxisIFM has seen considerable growth since it was created by the merger of Praxis and IFM in January 2015. It’s important that we have the right people on the board to lead the company through these exciting times and Paul and Rupert will bring invaluable experience having worked in client facing roles and in senior management positions.’

The recruitment people For further information please visit www. situations.gg

EELPE LPPOOP OEEPLPE

Jonathan Edsall, Barclays

Karen Girdlestone, AFM

Keith Gait, Condor Ferries

Jonathan is Barclays new small business manager.

Karen is AFM’s new commercial manager.

Keith is Condor’s new customer service experience director.

In his new role he will be looking after the banking needs of entrepreneurs, small, and start-up businesses, helping clients with their account opening needs, saving options and lending requirements, as well as club and community accounts. Justine Gaudion, head of local markets at Barclays said: ‘Jon has a great drive for customer satisfaction, offering honest advice with a high level of experience which he can now bring to our small business clients. Jon will provide the expertise and client focus we need to help our clients get the best possible banking service that is most suited to their needs.’

Richard Le Tissier, EY Richard Le Tissier has been promoted to partner in the Channel Islands. During his 21 years with the firm, he has provided a wide range of assurance and statutory audit services to clients operating in all sectors of the financial services industry and he now heads up the financial accounting and advisory services division. Andrew Dann, Channel Islands managing partner, said: ‘Richard’s promotion is testament to his significant achievements during the last few years. His background in supporting clients through regulatory change will play a vital part in delivering our purpose of building a better working world for our clients, people and the local community.’

Karen has a varied background, having worked for both Sure and Specsavers in Guernsey, as well as running her own property rental and boating business. Karen’s primary role will be to deliver internal projects that accelerate AFM’s ability to achieve its goals in terms of service, growth and profitability. She will also maintain responsibility for business development, marketing and PR. AFM’s commercial director, Ben Le Huray, said: ‘It is essential that we have the right structure in place in order to create positive change and innovation. Karen has proved over the four years that she has worked for us that she is highly organised, knowledgeable and effective.’

Robbie Andrade and Jon Richards, Channel Islands Securities Exchange Authority Robbie Andrade and Jon Richards have both been made directors of the company. Robbie joined the exchange in April 2005 and now has responsibility for the day-to-day running of the listings department. Jon heads up CISEA’s regulatory team, with responsibility for market surveillance, continuing obligations, compliance and membership. Advocate Diana Thompson, CEO said: ‘I am delighted to welcome Robbie and Jon to the board. Their range of skills not only adds to the diversity of expertise on the board but also demonstrates the importance we place on regulation within this part of the business.’

Keith will be driving forward improvements to Condor’s customer services offering and enhancing the customer experience, from booking through to check-in, onboard travel, and aftercare. Paul Luxon, CEO of Condor Ferries said: ‘We are pleased to welcome Keith to the Condor Ferries team. Improving our customer services offering is a key focus for the business - we have already invested in expanding our existing customer services team to meet demand, but we recognise there is more to do. Keith’s appointment demonstrates our commitment to providing an enjoyable service.’

Simon Bowden and William Kay, IAM Advisory Simon and William have been appointed to the board of IAM Advisory. Simon joined IAM Advisory in 2003. As well as heading up a number of client portfolio relationships, he is also a member of the investment committee heading up fixed income and foreign exchange research. Simon has over 15 years’ experience in the investment markets. William, previously an associate director with the firm, has also been appointed to the board and is based in the Jersey office. Michael Strachan managing director said: ‘Bringing these experienced financial practitioners onto our board will strengthen IAM Advisory’s position as the pre-eminent provider of independent and unconflicted investment advice.’

Meet the team Left to right Jenny Melissa Nadine Rebecca

Liga Anna Becky Patrick

email team@situations.gg or call us on 710639

CHAMBER NEWS

Chamber is delighted to announce that there is a new sponsor for its monthly lunch event for 2017. Stanley Gibbons – a relatively new Chamber member - has agreed to sponsor the first six lunches next year.

Date for your diary Chamber is delighted to be welcoming a speaker from our neighbouring island at its September lunch. Doug Bannister, group CEO of Jersey Airport and Jersey Harbours will be talking about what they have learned about incorporation and commercialisation of the Ports of Jersey. Doug took on his role at Jersey Airport and Jersey Harbours in July 2011 and has responsibility for the future strategic and financial structure of the businesses.

Having support for these events helps Chamber keep the cost of these events down for members and guests alike. Director Barry Cash said: ‘We are very grateful for the generous support we have had throughout this year from Sure and look forward to working with Stanley Gibbons in the future. Our aim is to provide a wide range of speakers who stimulate thought provoking debate on issues and topics relevant to the local business community. We are always keen to have suggestions from our membership with regard to potential speakers.’

Sarah Porter, operations manager at Stanley Gibbons commented:

A feature of Doug’s career to date is delivering successful change, transformation and turnaround programmes – experience that he has brought to build a customer focused, high performing, and engaged Ports of Jersey team. Since joining the organisation, Doug has undertaken an ambitious programme to unite these businesses under a single management structure, transform and commercialise the operations as well as develop a business growth strategy.

New Zealand, Doug was also managing director with Maersk Line UK and Ireland, the largest container shipping company in the UK.

Together with Ports of Jersey board and senior managers, Doug has delivered the incorporation of the organisation in 2015 while continuing to build its performance and capability. With less than a year into incorporated life, the full potential of ports of Jersey has yet to be realised – but significant progress is being made. With over 20 years’ experience in international business, holding senior executive positions with leading sea transportation company P&O Nedlloyd in North America, Europe, Asia, India and

‘For many years the Chamber of Commerce has been a forum for new and well-established businesses in Guernsey to come together to discuss the issues that matter most to them, to support and learn from each other, and to help make Guernsey a vibrant and thriving place to do business. Stanley Gibbons is delighted to support the Chamber of Commerce and to help open up the monthly lunches to even more businesses on the island.’

He holds an MBA in International Marketing (Seton University, New Jersey 1997) and a BA in Economics (St Lawrence University, New York 1988). Doug was also named the Institute of Directors (Jersey) Large Business Director of the Year in 2016. Born in Summit, New Jersey, USA, Doug now holds dual British and American citizenship. Having moved to Jersey from Liverpool, he lives with his wife Naomi and two young children, Holly and Zachary.

DETAILS

19 September OGH Hotel 12 noon www.guernseychamber/chamber-events

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The Sure Customer Service Awards

Chamber was once again delighted to support the Sure Customer Service Awards. Here are a few memories of the awards presentation which took place in a packed and sunny Market Square. Congratulations to overall winner for 2016 - Perelle Butchery

NEW ME M B E R S Islandmums.com is a website for Guernsey families and runs the popular Islandmums family card scheme. The Islandmums family card is an annual loyalty card giving families access to 150+ offers with loved local businesses in Guernsey, Jersey and also Sark.

Island Mums Limited

It is a targeted online platform for local businesses to reach thousands of families with relevant and popular promotions and offers. The team is passionate about

Avant Garden is a leading retailer in Guernsey of affordable garden furniture, interior furniture, sculptures and accessories.

Avant Garden

It provides locals with exquisite items such as bronze garden sculptures and elegant water features for the home and garden from its boutique store, as well as exporting these goods internationally.

Greenlight Ltd is a leading independent business change specialist in the Channel Islands, delivering complete business solutions using its blend of people, process and technology.

Greenlight Limited

Overseas Trust & Pensions 14

It achieves this through effective collaboration with clients to gain a shared understanding of their challenges.

Overseas Trust and Pension (OTAP) is a Guernsey regulated fiduciary company that provides pension, retirement and trust solutions to private individuals and corporations via a diverse range of specialist personal and employee benefit solutions. OTAP has around 10,000 clients and administers approximately ÂŁ2.4 billion

supporting local businesses and encouraging families to spend locally and often acts as a launch platform for many small businesses, many of which are run by mumpreneurs. Originally set-up as Guernseymums.gg in 2009, Islandmums has grown into the go-to hub for thousands of local parents looking for useful content and offers through its website, email database, social media and network of participating businesses.

This unique retail business has a wealth of knowledge and expertise, enabling the team to advise its customers on what would work well in their homes. The team prides itself on establishing long-lasting relationships with customers built on honesty, reliability and the wisdom that the products will stand the test of time and be a fixture in their lives for many years to come.

Working closely with customers Greenlight identifies and classifies candidate solutions and helps them select the right one. The solutions are then delivered through effective programme management, project management, business analysis and the management of potential benefits through to realisation.

of client assets. OTAP products and services are used by a wide range of clients whichinclude expatriates, domestic nationals from multiple territories and multinational organisations both listed and private. OTAP has won awards for its services and products in the wealth management and pensions sectors.

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Stanley Gibbons (Guernsey) Ltd

Sanne Group (Guernsey) Limited provides fund and corporate administration services across a range of asset classes.

It works closely with the group’s other offices to deliver tailored administration services across a multi-jurisdictional platform.

Aeris Aviation in Guernsey is the European distributor for Eclipse, the world’s most fuel efficient private jet.

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It provides demonstration flights at direct operating costs to individuals and corporates keen to experience the true brilliance of this private jet. The Eclipse 550 is the new production twin-engine jet featuring best in class performance, economics and safety. The Eclipse 500

Aeris Aviation is the premier destination for the sale of pre-owned Eclipse Jets. It is the division of One Aviation, dedicated to the Eclipse Jet as it appears in the pre-owned market. Eclipse Aerospace, Inc. (EAI) embraces a comprehensive training program that is designed to exceed the requirements to pass the type rating practical test.

Apollo Blinds is a new business providing the widest collection of quality made-to-measure window blinds, shutters and awnings in Guernsey.

homeowners and businesses in Guernsey easy access to a complete range of shade solutions for every window in any home or office.

Owned and established locally by Chris Gregg, Apollo Blinds offers a complete in-home service from viewing collections, to free quotations and installation. Apollo Blinds is part of a franchise network with more than 50 franchises across the UK and is backed by Hunter Douglas, the world’s largest blinds company. This ensures that Apollo Blinds has innovative, market-leading products, giving

Current popular products include Plantation Shutters, energy-saving Duette® blinds and Intu® blinds – which fit seamlessly within the frames of most modern windows, bi-fold doors and conservatories without the need for drilling. Apollo Blinds offers expert installation and a two-year minimum guarantee on all its products.

Stanley Gibbons believes there has never been a better time to invest in stamps, coins and books. Amidst the global economic turmoil of the last decade, rare stamps, coins and first edition books have in contrast, remained secure, profitable and continued to grow in value as measured by Stanley Gibbons Indices, which are listed on Bloomberg Professional™ Services.

These heritage, tangible assets have often proven an excellent choice for anyone seeking alternative investment strategies to diversify their portfolio, hedge against inflation and anchor against market volatility. With increasing demand from growing middle classes and a finite supply, this is an asset class that looks likely to remain a wise investment (though of course the past is no guarantee for the future).

AWA R DS FOR AC HIE VE ME NT

SEIZE THE MOMENT ...and enter the Guernsey Awards for Achievement

The relaxing days of the summer holidays will soon be a distant memory as the business world returns to full throttle with children back at school and many workers having taken and returned from leave. What will the autumn months bring? What are the goals for the end of the year and into the beginning of 2017? One goal for many companies will be the 2016 Guernsey Awards for Achievement and how they can get themselves from ‘thinking about entering’, to actually completing the submission form, and being shortlisted for one of the six awards – Best Small Business, Employer of the Year, Innovation, Business of the Year, Excellence in Marketing and Sustainability. Whether you are a small growing business, an entrepreneur or medium-sized organisation that has innovation at its very heart, or an employee who is intensely proud of the company where you work, the Guernsey Awards for Achievement offer an unrivalled opportunity for businesses, to showcase why they have the competitive edge and why they are winners. Many people think that they are going to be phased by the entry process: the completion of a written submission form mistakenly creates the illusion of being time-intensive, laborious and complicated. Nothing could be further from the truth. The challenge of completing the submission form is a valuable opportunity for businesses to step back and look at their operation holistically as well as at the minutiae of the detail. As David de la Mare, founder and managing director of DLM Architects, winner of the 2015 Sustainability Award says ‘We found the entry process to be highly beneficial because it helped us to consider certain aspects of the business and the direction that we were heading in.’

For any organisation interested in entering the 2016 Guernsey Awards for Achievement, there are three valuable tools to help you: Guidance notes – a comprehensive anthology of guidance notes accompanies each of the six award entry forms. They have been compiled as a tool to better understand what content should go into the written submission form and what the judges are looking for. Networking event – that will be held on Tuesday 20 September 2016 from 4.30pm to 6.30pm at Urban Kitchen. You can meet past and present winners, finalists, judges and sponsors. You will have the chance to put questions about the awards entry forms to those who have been through the process and succeeded. You can also glean a better insight into what the judges are looking for in terms of content. Guernsey Awards for Achievement “Under the Spotlight” workshops – the Guernsey Awards for Achievement programme team is on hand right up until the closing date of 2 November to come to your offices and conduct a workshop with you and your colleagues. This can help demystify the entry process, focus on the entry form questions and prioritise what information needs to be included. The States of Guernsey won the 2015 Excellence in Marketing Award and as Ellie Whittles, staff officer says, ‘The entry process was thorough and required commitment but it was ultimately rewarding and we were supported throughout by the Awards for Achievement team.’ And what does it actually feel like to be crowned the winner? ‘Winning the 2015 Sustainability Award really helped to take our business to the next level – because not only

did the award applaud our core values at DLM Architects, but it also helped to deliver that message to an island-wide audience reaching further than our marketing budget would have allowed,’ comments David de la Mare. Being a winner of the Guernsey Awards for Achievement not only raises a company’s profile, it can tangibly engender a heightened feeling of ownership and team spirit amongst employees. Jim Coupe, managing director of Skipton International describes what it felt like for Skipton to win the 2015 Guernsey Business of the Year Award,‘ we were extremely proud to win Business of the Year – it not only shows how far we have come as a company but how much effort all our team members have put in over the years. It’s never easy to decide whether to enter large awards in places where your company operates and where you and your team members live. No-one wants to invest hours into writing submissions, going through the questioning process and enduring the finger-biting final moments at the gala awards evening when you hope, and wonder, how well you have done.’ But – and it is a very big but – you have to be in it to win it. Sitting on the sidelines watching everyone out on the race track is not an option. Seize the moment and make the commitment by completing the entry form for the 2016 Guernsey Awards for Achievement in the firm belief that you and your company are winners.

To find out more, visit www.awards.gg or call (01481) 728686

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LO U I S E MI SSE LKE

LOUISE MISSELKE 19

LO U I S E M ISSE LKE

Louise Misselke is the newly appointed principal of the Guernsey College of Further Education. Taking on the role at a time when education provision in the island is a primary discussion point across the media and within the States, Louise is very clear on what her and the college’s key priorities are. ‘Our students. They have always been and will continue to be our first second and third priorities and they are the reason why the college team and I are here. Our number one focus is to ensure that our students have the best experience they possibly can and that they have every opportunity to attain their individual ambitions whatever they might be.’ And perhaps surprising to many people is how diverse those ambitions are and the extensive role the college plays within the island. With around 5,000 enrolments a year and offering full time courses, part time professional study, part time vocational courses for 16/19 year olds as well as an extensive range of adult community education opportunities, the college has a wide-ranging curriculum to deliver. ‘Last year our oldest student was 92 years old. He had ambitions he wanted to achieve

and we were able to support him in doing just that. We support students in gaining a degree, help some to learn to write, teach them how to make a Christmas cake, gain a degree, achieve accountancy qualifications or work with them to get a diploma and move into the world of full-time employment for the first time. People are sometimes surprised at the range of opportunities the college offers and by the number of groups whose education needs we accommodate.’ The profile of the college and of its function within our community has improved over the last couple of years and Louise is quick to praise her predecessor for her role in achieving this. ‘Saboohi did an amazing job building our profile and engaging with local business leaders and groups within the community. She developed an understanding of the

role we play and engendered a great deal of support from various stakeholder groups and that is something I fully intend to build upon and continue to develop in the future.’ One of the key messages that Louise is keen for the local business and broader community to understand is the college’s flexibility in terms of its learning provision. ‘It is essential that the college is providing a workforce that has the skills and knowledge that can continue to drive the success of our local economy. That means that we need to respond to the evolving needs of the various industry sectors and ‘flex’ our curriculum provision accordingly. ‘The local business community played an instrumental role when we undertook our curriculum review a year or so ago which was a major project for us. In the coming months we will have a second ‘wave’ of

LOU IS E M IS S E L K E

It is essential that the college is providing a workforce that has the skills and knowledge that can continue to drive the success of our local economy. That means that we need to respond to the evolving needs of the various industry sectors and ‘flex’ our curriculum provision accordingly

engagement events with business leaders – employer forums and discussion groups – so that they can see that we listened to their valuable input and to ask them if there are other adjustments that we can make to ensure that our training provision continues to be appropriate to the employment needs of the island. ‘Economies change, business priorities shift, new markets develop and sector regulations evolve. The college has the agility to change our offering as the need arises. A good example of this would be the support we gave to the Digital Greenhouse initiative or the Mandarin language courses we have been providing since Guernsey’s finance sector have been developing that market.’ Feedback doesn’t only come from employers. College students are also encouraged to voice their views on course content and learner provision.

that some sections of the qualifications were less engaging than others. So we did some re-development of the offering at level 2 to ensure that students were not only gaining the academic knowledge but also were developing practical work-related skills to ensure they can either progress to level 3 or move out directly into the local employment arena. ‘We actively encourage this type of feedback to shape our programme delivery. Because the college is an adult learning environment, the conversation we have with students is adult-to-adult. There is also a student council made up of representatives from across the various faculties and a student governor sits on our governing body contributing to the strategic planning of the organisation.’ One of the challenges Louise knows she will have in her new role is the fiscal austerity that the island is facing.

‘It’s essential that our curriculum programme is continually reviewed,’ explained Louise. ‘We run several student surveys each year – the more formal ‘learner voice’ research – and also encourage students to feed back any thoughts they have on their courses and flag anything that they don’t feel is working for them.

‘The States is heading into a period of relative financial austerity. We will need to ensure that we get best value out of every penny spent – which is only right. We are spending public money and we – like every other public sector department – should be wholly accountable for ensuring that funds are spent in the best possible way.’

‘Last year we spent quite a bit of time looking at our level 2 curriculum for full time students. Students’ feedback had suggested

From January 2017, the College is working with its Board of Governors and Education Sport and Culture to manage the provision

through an Outcome Agreement. This will give it a higher degree of autonomy and change its working relationship with Education Services. This essentially means that we will be required by Education Services to deliver core learning opportunities – such as apprenticeships and full time courses for 16/19 year olds – as well as responsive training – flexible part time professional courses – with clearly specified outcomes. We will have total autonomy on how those outcomes are delivered, and we will robustly monitor our provision to ensure high quality and standards are adhered to. Our Governing body will provide the governance that the college will need’. Louise’s evident passion for learning is reflected not only through her chosen career but also in her own personal life. As well as taking on a new senior role and looking after two teenaged children, she is also in the third year towards completing a professional doctorate in her ‘spare’ time. Unsurprisingly her subject of choice is education and her research thesis seeks to consider the similarities and differences between academic and vocational knowledge. ‘I have the greatest empathy with all our students who take on a qualification whilst having a full time job – it’s hard work! But it has been a great opportunity to have access to and understand the latest in educational

LO U I S E MI SSE LKE

Louise with newly appointed vice principal Jeanette Hart

research and to be able to bring some of the current thinking and best practice back into the college. Having the chance to learn about current issues surrounding education and learning has been invaluable.’ Networking with other similar institutions is another key way that Louise uses to stay abreast with industry best practice. ‘We have a great working relationship with Highlands College in Jersey as well as access to network groups across the UK. It’s a good way of challenging your own thinking, exchanging ideas and learning from each other’s experiences. I want to strengthen this type of relationship in the future.’ Louise is at great pains to stress the strength of the entire college team. ‘I simply can’t praise them enough. They are all totally committed and dedicated to what they do. The focus for everyone is to create the best experience possible for our students. And we have some extremely highly qualified individuals on the staff. Many of our lecturers are ‘dual-qualified’; they are qualified lecturers and also hold qualifications and accreditations from within their own professional sector. The challenge for them is to keep up-to-date with changes in their own field as well as continuing with their teaching responsibilities. The benefit for the students is that they are being taught by individuals with first-hand experience and knowledge from working within their own sector.’ Louise herself wasn’t brought up in Guernsey

but the island was second home for her as a child as her mother was born here and maternal family can trace their Guernsey heritage back for hundreds of years. ‘I spent all my summers here as a child and so when an opportunity arose in 2001, I came back with my own family and, being a qualified nurse, I became a lecturer in the health and social services faculty,

Many of our lecturers are ‘dual-qualified’; they are qualified lecturers and also hold qualifications and accreditations from within their own sector. then became assistant principal and eventually vice-principal in 2013. My role now I see as an ‘enabler’ ensuring that my team is equipped and able to deliver what our students need.’ Louise’s claim to (local) fame is that her mother was once nominated Miss Guernsey. ‘It was in the early 50s and at the time she was selected by the then Tourism Department and travelled to all the tourism exhibitions to promote the island as a holiday destination to the UK public.

I have some amusing pictures of her manning stands in full Guernsey costume!’ And in case she hasn’t already got enough feedback from students, her own daughter has just completed a level 3 qualification in business studies and her son is part of the new intake this term. Asked about her thoughts on whether local youngsters should be encouraged to spend time studying off island, Louise believes it’s all about timing. ‘The whole university experience is fantastic and for some college students they have that as a clearly defined goal. For others it’s not so clear-cut and so we encourage them to keep their options open, to explore the university route but at the same time look into employment opportunities. What I would say is that the university option is always there. So if it’s not the right time for someone to embark on an off island university degree at 18, they can consider it again when they are 23 or older. I didn’t do my own first degree until I was 26 – that was the right time for me. So we look at each student’s situation individually and work with them towards taking the right next step for them. Don’t forget of course the college has many higher education options on island’. ‘The other aspect to consider is a individual’s preferred learning style. Some students suit a range of single subject ‘A’ level learning; others respond better to applied vocational learning. The good thing is that there is a good deal of choice available for them. ‘Education isn’t a ‘one-size-fits-all’ approach.’

TUESDAY 1 NOVEMBER 2016 WHITTAKER HALL, ST JAMES’, GUERNSEY

FinTech, Innovation, Digital Entrepreneurs, Invention and Business Diversity are key phrases that are prevalent in the fast developing world of financial and digital technology and how it can provide the pivotal competitive advantage for a company, organisation or corporation. FinVention 2016 is about the ‘best of breed’. Twenty ‘pitchers’ ten sponsors, two opinion leaders and one keynote speaker. This is an event not to be missed.

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MICROGEN FINANCIAL SYSTEMS

VIEWPOINT WITH RICHARD DIGARD

Now Come on Government – give us a sign There’s a lot of it about – talk of transformation, that is – as Guernsey and its public sector embrace the new-look States and ways of working. But, asks Richard Digard, is there any evidence of real change? As we cover elsewhere in this edition of Contact, Policy and Resource Committee president Deputy Gavin St Pier delivered a wide-ranging speech to Chamber about the need for change. ‘It is also essential that the public service reform work reduces cost,’ he said, as P&R announced departmental budget cuts, other than for Health, of 3% next year, 5% for 2018 and a further 5% in 2019.

‘These are not cuts in services,’ he insisted. ‘They are reductions in spending. Service areas across the States need to consider how they can do things differently.’ Yet in piecing together the main Contact feature on how P&R’s vision for the future might be achieved, few people spoken to had seen much evidence of the ground breaking changes required. There are some examples – the success of the Guernsey

Employment Trust and, more recently, the Guernsey Sports Commission having been tasked to provide outsourced cycle training. Welcome, but the private sector would like to see more ground-breaking transformation. Given the States’ extensive property portfolio, outsourcing facilities management might be an obvious solution, but to date that’s been limited to cleaning the island’s public loos.

Similarly with IT. Some estimates suggest there are around 150 IT officers directly employed by government in an island with a world-class eGaming industry and companies specialising in providing 24/7 support and services to that and the finance sector.

things leads on P&R for its role as employer, did it for me. ‘It’s just over 100 days since the new @govgg was elected. How are we doing? What should we have done/not done? #answersonapostcard,’ he tweeted.

As one leading provider puts it, ‘Our team becomes your staff without the financial and logistical burdens of in-house support.’ The States Trading Supervisory Board is supposed to be one of the main agents for change but, the sad and sudden death of its president notwithstanding, the new States’ lack of progress in the school holidays means months have passed without visible progress. Talk to the business community and States members past and present and similar comments repeatedly emerge: frustration…, glacial…, pace of change…, agendas… all indicative of a lack of visible progress. The States chief executive has produced a radical – and ultimately achievable – Framework for Public Service Reform but the 10-year timetable is seen by business as ‘evidence’ that change cannot take place at meaningful speeds and by employees opposed to that change as ‘evidence’ they don’t need to worry because nothing’s going to happen very quickly anyway. Go through the reform framework, however, and there is much to commend its agenda and few, I suspect, would disagree with its four priorities: • Improving customer engagement and satisfaction • Demonstrating value for money • Improving staff engagement and satisfaction • Enhanced organisational performance measurement and management. It was tempting at this stage to ask what progress has been made on these fronts. After all, we’re 12 months into the Assembly endorsing the need for reform and the well-publicised problems with connectivity alone indicate the scale of the problems facing the Bailiwick. Then Deputy Jon Le Tocq, who among other

That, you’d think, was posted in response to the concerns expressed by many that there’s little visible sign of the ‘new’ Assembly doing anything very much at all – something that commentator Horace Camp picked up in his ‘zero observable political activity’ column in the Guernsey Press last month (August). The chief executive’s reform framework, however, sets out clearly why significant change is needed: The community’s shifting demographics, changing expectations of service users in relation to what the public sector delivers, the States’ own changing workforce requirements and succession planning, the need to support the economy, and helping to meet the challenges the Bailiwick face in a competitive world. In many respects, those drivers of change could form elements of the Policy and Resource Plan, which P&R is working on and for which it has requested input from business groups and the third sector. As part of that process, the way Jersey has attempted to re-engineer its economy has been suggested as a possible model for this island to follow and there is a strong sense that our competitor has got off to a better, quicker and more effective start than we have. The improvement in its house price index is perhaps an indication of that. In other words, action, not talk, is required if Guernsey is to define its place in the post-crash global economy. To that extent, you’d expect an essentially customer-facing organisation like the States in the grip of radical reform to be in-yourface busy updating us on progress to date. Improving customer engagement and satisfaction? New website visits up X%, in person calls down Y%, letters of thanks up Z%.

Demonstrating value for money? Headcount down, payroll costs held at RPI, third sector outsourcing X functions, service levels unchanged. Enhanced organisational performance measurement and management? Performance-related pay to be introduced early 2018, middle management flattening by Q2. Well, you get the idea and will have your own views on what the relevant responses could or should be. What I’m really raising, I suppose, is why this hasn’t happened yet. In reality, the chief executive has made a start. A senior team has been appointed and a new chief operating officer put in place. Speaking of his new job in his first interview, Jason Moriarty said: ‘In essence, this is about future-proofing the public sector and making sure it is fit for purpose in a changed environment.’ He also added that the role was to provide leadership and challenge for the chief secretaries of the new merged committees and help them knit together the crosscommittee aspects of government business. That means pulling together the 5,000plus employed by the States, including 850 nurses, 600 teachers and teaching staff, 1,800 civil servants and 750 blue collar staff and ensuring they are on board with the necessary changes and supportive of them. As change management projects go, it is Guernsey’s biggest and arguably most important – but also the least visible. On the basis reform is happening, that’s not just an opportunity missed, it’s potentially damaging. At a time the island needs to boost its confidence and reinvent its economy, evidence that government is actively transforming and reinventing its role in the 21st century would be a very powerful indication that things were improving. It would also indicate that government has been listening to business and the third sector and is serious about the need to change. Until then… 25

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Delivering:

WORK PL ACE W E L L B EING

New public sector initiative FitTogether is a new initiative aimed at raising awareness of the relationship between work and health. Contact caught up with Employment & Social Security chief secretary Malcolm Nutley who tells us more about how government is supporting employers, and employees, across the bailiwick. Employers will naturally want to minimise rates of sickness and absenteeism, which is costly for the business. But it’s not only about money. High rates of sickness absence will place an extra burden on the colleagues remaining at work. It can affect team morale and also impact on customer service. The cost to public funds is also substantial. Social Security paid out £3.6m in 2015 in the form of sickness benefit. It paid out a further £8m for invalidity benefit, which is paid when sickness benefit extends beyond six months. It’s in everyone’s interests, the employee, the employer and the States, to minimise sickness absences. So, using online information and our new campaign, we’re encouraging employers and doctors to look at different ways of supporting people to get

There’s an increasing understanding of the positive impact of work on a person’s health. Wellbeing goes beyond having the ability to pay the household bills and make ends meet. Work provides us with social interaction with our colleagues and customers. It gives us opportunities to develop our skills and knowledge and increase self-esteem. Keeping busy with mental or physical activity contributes to our overall wellbeing. It’s a misconception to think that someone has to be 100% better before returning to work is possible, or that it’s essential to wait for the end of the medical certificate before returning to work. In some cases an earlier return to work can help someone recover from a health problem. And it isn’t always necessary to be signed back to work by a doctor. Providing the employer is satisfied that the employee can return to their duties safely, a return to work before the certificate has expired is fine.

Social Security has improved the medical certificate issued by GPs when someone needs to be signed off of work. During a consultation, GPs may want to find out how a person’s work or employment situation is affecting their health and wellbeing. Patients can suggest ideas to their doctor about what can be done to support them to get back to work early. There is then space on the certificate for doctors to list things that may help support the return to work. Employers should read the green copy of the medical certificate carefully when it is returned to them and keep in touch with their employee to agree ways the return to work can take place. Occupational Health advisers, through an employer referral or employee self-referral, will also provide useful advice about work-related health issues or conditions that impact on duties. In some cases a doctor may also suggest a visit to Occupational Health.

www.gov.gg/fittogether

Jobs are a lot like vegetables they’re both really good for your health Getting back to work is good for your physical and mental well-being. If a workplace adjustment would help you get back to work more quickly, your doctor will write this on your medical certificate. This isn’t about making you do what you can’t, it’s about finding out what you can do to be happy and productive in the workplace. That way you can cope with whatever ends up on your plate. For more information visit www.gov.gg/fittogether

States of Guernsey

back to work safely and as early as possible after a period of sickness.

Fit Together Helping workers back into the workplace

More information about FitTogether is online at www.gov.gg/fittogether Employers who want to know how to support someone in a return to work can call Social Security on 732507 or Occupational Health on 707411.

WOR KP LAC E WE LLBE I NG

Happy days! What a happy workforce can do for your company Many employers recognise the vital need to ensure staff wellbeing and the impact it can have on any office culture. Guernsey Employer of the Year FCG, the parent of UK car insurance provider 1st CENTRAL, has taken up the wellbeing baton and run with it. Group operations manager Lisa Vidamour explains what it means to FCG and why it is part of the business’s DNA. How wellbeing is executed in each environment can be entirely different. Even the phrase wellbeing means different things to different people. What often springs to mind is physical health and the impact of ill health on the business. Wellbeing actually encompasses so much more and involves health, happiness and prosperity of the individual, and by extension, the business. To give it a little context FCG is an interesting business. We are the parent of a group of companies across three jurisdictions, encompassing insurance finance and law entities. In Guernsey, FCG has nearly 40 staff located locally, our focus is the mind, management and strategy of the group.

However in Guernsey we have also recruited and trained a team of technical specialists and supporting operational staff, responsible for the creation and continued evolution of our bespoke online IT platform, Focus. It is Focus on which the IT systems behind our UK distributed car insurance product, 1ST CENTRAL, sit. Many of our tech team had never even considered a technical career before coming to us, yet due to our focus on employee wellbeing, training and personal development, our team is now responsible for some pretty remarkable stuff. Let’s consider the hard facts. Research undertaken in the UK shows that the impact of not supporting employees’ wellbeing can be savage and long-lasting. The average cost of sickness absence each year is around £1,500 per employee, the UK annual cost of sickness from mental illness is a staggering £8.1 billion and the number of lost days due to stress, anxiety or depression is 24 days per case. Conservative estimates show that the burden of impaired health equates to 15% of payroll. Despite this, less than 10% of UK organisations know their cost-to-benefit ratio on health (source www.workandwellbeing.com). These statistics should appeal to even the

most hardened boards of directors. FCG, along with 1ST CENTRAL and its Gibraltar-based insurance company Skyfire, has taken wellbeing to the core of the business; it is an intrinsic part of our everyday lives and goes well beyond the norm. It’s about leading by example and empowering our staff to make the most of their physical and mental health, seek knowledge and career advancement, make positive contributions to the community and come to work because work is rewarding and their contributions are recognised. To have true wellbeing, employees need to be free to be themselves. Within the workplace this may mean allowing self-expression in regards to dress or office décor. At FCG and within our subsidiary companies, the daily work wear rules have been torn up. Sweatshirts and trainers work for us as do personalised sound systems and relaxation spaces. Wellbeing in the workplace is fostered by making employees feel like they belong. Encouraging them to form professional and personal connections with their co-workers by engaging in team projects and fun after-work activities reaps real benefits.

WORK PL ACE W E L L B EING

Wellbeing in the workplace is fostered by making employees feel like they belong. Encouraging them to form professional and personal connections with their co-workers by engaging in team projects and fun after-work activities reaps real benefits At FCG we have suggestion boxes and promote regular feedback sessions where we discuss how we can implement change and when/how we will do it, this in turn promotes such a great feeling of inclusivity and a sense of family. In short, the pursuit of workplace happiness. In the Guernsey office we have placed Nutribullets on each floor, hold regular exercise and de-stress sessions, and encourage walking or cycling to work. We field volunteers, sponsor community projects from Proms on the Bay to Liberation Day, carry out beach cleans, and this year are delighted to be involved in the Tour de Sez

650 mile bike ride from France to Spain in aid of the Sarah Groves Foundation. In addition to a comprehensive private medical package, FCG offers free access for all staff to a range of professional services including counselling and psychotherapy should the need arise. We entertain flexible working solutions and encourage staff to take time out of the working week to contribute elsewhere in Guernsey. Each activity on its own is laudable but it is in the collection of a number of sustained initiatives that a cultural shift is achieved. FCG employees trust that they are valued and what they do matters; that theyâ&#x20AC;&#x2122;re looked after in the good times and the bad.

Striving to make a difference in the communities in which we work www.firstcentralgroup.com

From interview FCG looks at the whole person; we are just as likely to employ someone who has spent months travelling solo in Asia experiencing other cultures and ways of being, as someone who has a raft of qualifications. We promote regularly and praise often and publicly. Back to the researchâ&#x20AC;Ś organisations that have a highly engaged workforce have the potential of reducing staff turnover by 87%. Imagine what that can do not only to the bottom line but also to the productivity, culture and overall performance of the business.

T: 246324 E: mail@cjco.gg W: cjco.gg

Crossways Centre, Braye Road, Vale, Guernsey, GY3 5PH

ACCOU N T IN G

Cloud accounting – is it everything it is made out to be? Gareth Nicolle from Collenette Jones looks at the pros and cons of one of the significant developments in the accountancy world in recent years Cloud accounting is the buzz phrase at the moment in accounting circles, especially for those accountants who deal with local or trading businesses. In the current financial climate there is more pressure than ever on accountants to maintain or reduce their fees. The purveyors of cloud accounting services are quick to laud the advantages of ‘the cloud’ over desktop-based accounting software, especially in this regard. Their sales pitch often makes it seem that as soon as accounting software is in ‘the cloud’ (don’t forget that the term is just another way of saying ‘online’) that it automatically enables users to complete accurate bookkeeping. There are a tremendous number of built in tools and add-on applications that link to cloud accounting software that can be used in order to make the record-keeping process easier, more efficient and more accurate. That being said, users still need to invest time in their record keeping and in performing fairly basic but fundamental checks on the records that are being compiled in order for them to be of any use (the need to perform periodic bank reconciliations never goes away I’m afraid – but this process in particular can become easier). What do you want to achieve? The real question that business owners or managers need to ask themselves when looking at online accounting software or when considering changes to their systems is ‘What do I want the new software/system to help me with?’ If the main reason for considering online accounting is that you want or need accurate and up-to-date financial information in order to run your business, then great, it is definitely a tool that can help you (a desktop-based system could also

do this for you though). Cloud accounting definitely has its advantages, especially for those who work in more mobile less office-based businesses. For example documentation (say purchase invoices) can be uploaded via a mobile device to the accounting software via an app, or time records and job sheets can be completed and uploaded in a similar way. If you want to improve the efficiency of your bookkeeping and record-keeping systems

There are a tremendous number of built in tools and add on applications that link to cloud accounting software that can be used in order to make the record keeping process easier, more efficient and more accurate then online accounting can also definitely assist with that. The most useful tool by far is the ability to have your bank feed transactions directly into the accounting software (but then again so can the latest desktop software packages). If you need to share financial information around different locations then having that information online is the obvious solution (but be wary of data protection laws as they vary around the world). But an excel

spreadsheet of your records saved to a file sharing site would also count as ‘online accounting’ in the most basic sense of the term. If you simply want to complete your bookkeeping so that your accountant doesn’t need to (with the aim of reducing your accountant’s fees) then you need to stop and think. Records generated online won’t necessarily be any more accurate than those generated on a desktop. What you deliver to your accountant in terms of records impacts on the time they spend and probably their fees. If you’re in this camp, the point is that you want to do some of the record keeping yourself. But there is only so much time in the day. Some people would love to lose 10 hours of non-chargeable admin work so they can spend more time not working (say with their family or pursuing other interests). Others would love to convert those 10 hours of non-chargeable time to chargeable time in order to earn more money. No right or wrong answer There is no right or wrong answer to whether cloud accounting is better than desktop or other traditional more manual methods of accounting. There are pros and cons of each approach and, as described above, it largely depends what a business owner or manager wants to achieve in respect of their financial reporting. Just make sure you do the research into your options first, before making the plunge. At Collenette Jones we have years of experience dealing with more traditional accounting systems, as well as being up-to -date with the latest offerings in online accounting. If you find yourself weighing up the types of questions outlined above please feel free to call us.

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Making the right decision isn’t always easy. When we work with you we adopt your concerns as our own, guide you through the tough times and focus on helping you make the choices that will get you where you need to be. We measure our success from your perspective so when you succeed, we do too. That’s why we believe it’s what we achieve together that makes us great leaders.

To find out how a leading law firm can help your business visit collascrill.com Cayman // Guernsey // Jersey // London // Singapore

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Never too young Joanne Seal from Collas Crill explains the importance of having a will in place irrespective of individual circumstances In 2016, Dubbed ‘the year of the celebrity death’, it comes as no surprise that, increasingly, more and more people are thinking about their will and what will happen upon their death. With the unexpected deaths of the likes of Prince and David Bowie, apparently even Justin Beiber has already put together a will to protect his estimated £180 million fortune as well as planning his own memorial service, complete with a solar-powered video screen as his headstone. Worryingly, however, the Citizens Advice service in the UK recently revealed that the number of intestacy-related enquiries made to them has more than doubled over the past five years. This has been highlighted more recently by the on-going sagas such as the fate of Prince’s estate, where there was no direction as to who will inherit, as well as that of young Star Trek actor Anton Yelchin who passed away in June 2016. In the case of the latter, Yelchin’s parents are now having to file court papers to seek control of his $1.4 million estate, after the actor left behind at least $641,000 in personal property and $731,000 in equity all the while mourning for their son. And that doesn’t even take into account the latest Star Trek film, released after the actor’s death, which has already grossed more than $106 million at the box office. Whilst not all of us are so lucky as to worry about the inheritance of multi-million pound estates, it’s not just an issue for the famous. UK charity Will Aid quoted last year that ‘of the 51 million adults living in the UK, 27

million do not have a will.’ That is more than half of the population who should have some sort of planning in place. Alongside this came the statistics that ‘almost 70% of cohabiting couples have no will. This means that on death, the surviving partner would have no automatic right to inherit’ and ‘57% of parents have no will at all and a further 31%, whilst they do have a will, have not named guardians.’ These are scary statistics. But what is equally worrying are the common reasons that people give as to why they have not created a will: • 51.6% say the reason they have not made a will is because they have not got around to it • 12.4% believe it is not necessary to make a will while 12.3% say they do not want to think about it • 22% believe they have nothing of value to leave • 16% think they are too young to need one And these are reasons that we hear all too regularly. Often when speaking to groups in Guernsey and Jersey we find that almost 80% of the group have not yet made a will; on one occasion that number was 100%. Not thinking about your will or putting it off won’t change anything. As Benjamin Franklin said, ‘In this world nothing can be said to be certain, except death and taxes.’ A will is vital to ensure that your wishes are made clear and carried out by the people you leave behind.

Locally, there are specific regulations on how your assets will be distributed if you die intestate (without a will). A will is the only way to guarantee what will happen to your assets and your estate and to make matters as simple and cost effective for the loved ones you leave behind. And while you can’t completely protect against the risk of a will being contested, another reason that has been commonly given by many for not making one, there are ways to minimise that risk; but doing nothing at all is not one of them. Ultimately if you don’t make a will you won’t have any say over what happens next. Face the issue and don’t put off until tomorrow what you could be getting on with today.

Collas Crill is hosting a free event in partnership with national charity Cancer Research UK on the 29 September at 6.00pm at their offices in Glategny Court to help people make sense of the local inheritance laws and guide them through the process of making a will.

Under the terms of the partnership, Cancer Research will contribute towards the cost of making a will with Collas Crill.

For more information visit: http://www.collascrill.com/events/ 2016/write-an-end-to-cancer-1/

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The taxman and Machiavelli cometh! Raymond Ashton of ABT Advocates looks at the process involved with a tax investigation I recently described the following situation to a newspaper editor (journo). An elderly taxpayer who is a successful businessman and his wife are sleeping comfortably when they hear a loud bang on their front door at 6.30am! The husband, quite naturally, goes downstairs (in his pyjamas) and opens the door. He is then greeted by five members of the tax office and at least six policemen. They have a warrant under section 75I of the Income Tax Law 195 which states that they can search not only his house but any business premises of which he is the proprietor and seize anything that is believed to be documentation or electronic equipment (the computers for example) which may be relevant to the entrepreneur’s tax liability. The taxpayer, not only confused, dazed and frightened lets the policemen in and they then start the search including a lady police officer going to the marital bedroom to supervise his concerned wife dress thus depriving the wife of all privacy, a basic human right! The journo said to me you are describing the situation in England or elsewhere and not Guernsey. The journo said it sounds like a scene from the popular 70s TV programme ‘The Sweeney’. Readers will have to guess who was Jack Regan and who was George Carter! The policemen initially asked where the business records are kept to which the confused and bewildered taxpayer directs them to his study whilst other policemen search his loft. The result is that they took away a large number of documents and even - in one case which I was involved- the children’s bankbooks. What is more surprising in the case, is the affidavit of tax officer who said that if the documents were requested under section 75E they might be destroyed or tampered with

despite not raising this issue with the taxpayer’s accountant, a point which will be discussed in the next paragraph.

want to make sure he does not reveal either explicitly or implicitly what he has revealed to the Tax Office.

These draconian powers can even be used where the taxpayer has no knowledge that a tax investigation is being carried out. The difficulties for the taxpayer are compounded by the way the law has been drafted and can only be described as Machiavellian.

The accountant is hopelessly conflicted.

The difficulties for the taxpayer are compounded by the way the law hasbeen drafted and can only be described as Machiavellian. This is because the Tax Office has power to request third parties, like the taxpayer’s accountant, to divulge confidential information about his client under section 75B(4) without the taxpayer’s knowledge or consent. The broad effect is to deprive the client of any rights to privacy which is enshrined in the Human Rights legislation. Often the period the accountant has been supplying information is some 15 or 18 months before the matter is eventually raised with the taxpayer. The broad result of this is effectively to deny the right of the taxpayer to make a voluntary disclosure during this period given that the accountant will always be mindful of the confidence he is subject to by the Tax Office. This may also affect his attitude to the client prior to the warrant being issued as he will

Whilst there is provision in the law to appeal, the law is strangely silent on who has to pay the costs of such an action should the matter be litigated. The plight of the accountant cannot be eased by resigning as he cannot explain why he is resigning. The broad effect of this is a ‘gagging order’ and the accountant cannot disclose anything to any advocate the taxpayer may appoint. This can hardly be said to be a model of transparency which in other contexts the fiscal authorities laud. The next issue is what should the taxpayer do after the documents have been removed? It is crucial he acts speedily and appoints a lawyer to deal with the matter. The first thing the lawyer should do should be to request a copy of the information which has been supplied to the judge. For obvious reasons this may be resisted by the Tax Office but this resistance is without any legal basis as is clear from the cases in the UK, such as Commissioner of Police for the Metropolis v Dawn B [2014] EWHC 546. If this is refused, ultimately judicial review should be applied for. However, before this, a letter should be sent to the Tax Office saying that the advocate needs time to consider the terms of the warrant and suggesting a ‘standstill period’ during which the documents are not examined but stored. Once this period has expired the taxpayer must either let the documents be examined or apply for judicial review together with an extension of the ‘standstill period’. During this period the warrant and information should be reviewed to see whether the warrant is too wide in

L AW terms of the documents required and why. Often one of the practical problems which might hinder an application for judicial review is where a suspicious transaction report has been made about the taxpayer by a financial institution where detailed figures have been given to the institution by the taxpayer. At this stage as in others during the investigation process of fact and degree. The taxpayer then should contact his accountant and instruct him to work with the advocate. The latter may be the key adviser as he enjoys legal professional privilege unlike the accountant. Indeed the accountant himself may have to make a suspicious transaction report. The taxpayer should be frank with his lawyer in order that the lawyer can give him the best and most

practical advice. This may be very important and possibly crucial where it is in the contemplation that the taxpayer might be criminally prosecuted, a feature not hitherto part of the landscape in Guernsey. What we can say in this scenario is that the tax authorities are reluctant to prosecute anyone in their sixties although it is unlikely but not unknown. Where a case is marginal it is important to agree any tax liabilities including penalties promptly to deter a prosecution as once a decision has been made to prosecute then unless there is a life threatening illness the prosecution will go ahead. Finally what should the taxpayer guard against? In my experience the taxpayer, perhaps understandably, talks too much

and inevitably makes the situation worse. The role of the accountant is important in terms of forensic evidence particularly where the period involved is large and may be challengeable where the period concerned is in excess of 20 which is the norm in the UK. The provision in the UK was no doubt included on Human Rights grounds. In summary the lesson for the taxpayer in this situation is to be patient but persistent in his claims but to cooperate with the Tax Office. Having said the above if the sums of money are large enough this legislation is ripe for a human rights claim but ultimately it is a question of fact and degree.

The plight of the accountant cannot be eased by resigning as he cannot explain why he is resigning. The broad effect of this is a â&#x20AC;&#x2DC;gagging orderâ&#x20AC;&#x2122; and the accountant cannot disclose anything to any advocate the taxpayer may appoint.

Small but perfectly formed. Whether a large enterprise, bank or financial institution, a local business or an individual, all our clients receive a personalised, dedicated and timely service that we are able to offer as a small firm but with the same level of expertise you would expect to find in a much larger one. Call us to find out more. Litigation | Employment | Trust and private client | Taxation | Property | Family

For more information contact us on: 01481 724124 or email: enquiries@guernseylegal.com

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L AW

Regulation revolution means managers not funds are the focus of the future… Ogier’s Frances Watson takes a look at the changing regulatory landscape within the funds sector RAIF, NAIF and JRAIF; a revolution is taking place in the funds industry regulation as governments and regulators recognise that the Alternative Investment Fund Managers Directive (AIFMD) has forever changed fund regulation. Managers, not products, are the focus of fund regulation in the EU going forward. The Channel Islands, which have been assessed by ESMA as having ‘no significant obstacles’ impeding the application for an AIFMD passport, now appear to be following suit. It all started in Luxembourg at the end of last year with the proposals for a ‘reserved alternative investment fund’ (RAIF). Hailed as a game changer in the Luxembourg fund landscape, RAIFs responded to the concern that the supervision and regulation of managers introduced by AIFMD was effectively a further (and therefore unnecessary) layer of supervision to funds which were already supervised at the product level. RAIFs are available for structuring alternative investment funds which appoint duly authorised AIFMs (whether in the EU or third countries when passporting is available) without themselves being subject to regulatory supervision of the Luxembourg supervisory authority, the CSSF. Then came the Maltese NAIF (notified alternative investment funds framework) which followed a similar pattern before in May of this year, Guernsey unveiled its Manager Led Product (GMLP) which followed the RAIF and NAIF in terms of focusing on regulation of the manager but broke ranks over the acronym (presumably due to anxiety over it sounding too similar to ‘giraffe’?).

Specifically: • The GMLP may be used by AIFMs under Guernsey’s AIFMD Rules 2013 (Guernsey AIFMD rules). (The Guernsey AIFMD Rules enable Guernsey AIFMs to opt into an AIFMD equivalent regime to assist the Guernsey AIFM to demonstrate to EU competent authorities compliance with AIFMD for third country passporting purposes). •

To make use of the GMLP, Guernsey AIFMs need to be subject to the Guernsey AIFMD rules, the Guernsey regulator, Guernsey Financial Services Commission (GFSC) has indicated in guidance notes that Guernsey AIFMs may apply for derogations. The ability to derogate from the Guernsey AIFMD rules is important at the present time because passporting is not yet available. Accordingly, if marketing is taking place in the EU through national private placement regimes then equivalence is not, at present, required and the Guernsey AIFM is able to benefit from not being subject to the full scope of the Guernsey AIFMD rules.

•

The GMLP applies both to funds of which there is a Guernsey AIFM and associated prospective licensees (e.g. a general partner of a limited partnership). In the case of a fund, which is ordinarily subject to regulation, it will still be registered by the GFSC but no rules will apply to it. The Guernsey AIFM will notify the GFSC using a prescribed form and the GFSC will register the fund within one business day of receipt of the notification. Managers who are not Guernsey AIFMs (such as a general partner) can be included in the notification to the GFSC for the fund and will be licensed by the GFSC within one business day but no rules will apply to them, enabling

regulatory capital to be concentrated at the AIFM level. Accordingly, arguably the GMLP has gone further than both RAIFs and NAIFs in allowing for regulatory efficiencies for managers whilst maintaining legal segregation.

Finally and most recently, a joint consultation exercise by the Jersey Financial Services Commission and the States of Jersey says formal plans for a Jersey registered alternative investment fund will be published by the end of this year. In all of its forms, the manager led product is intended to reduce regulatory duplication which will speed up fund launch which should translate into a reduction in overall formation costs. With its focus on sophisticated investors and the absence of ‘tick the box’ minimum disclosure requirements it seems that manager led products will facilitate more flexible constitutional and offering documents. Investor protection is addressed through the regulation of the manager. The manager led product provides the optionality which Channel Islands managers, who sit outside of the EU but market both to EU and non-EU investors, need. But there is more to this than flexibility. The manager led product has the potential to reduce fund formation cost and, in the form introduced by Guernsey, enables regulatory compliance and capital to be concentrated at the AIFM level, providing on-going cost savings during the life cycle of a fund, whilst having the potential to address anxiety around substance issues. The future for Channel Islands regulation undoubtedly is now manager led.

V I S I O N F OR GUE R NSE Y

Partnership key to Guernsey’s success Speaking to the Chamber of Commerce in the summer, chief minister Gavin St Pier provided an update on how the island’s new government business plan should unfold and how he was looking for input from the business community and the third sector to make it work. Richard Digard asked those groups what was needed – and what issues need to be addressed.

V I S I O N F OR GUE R NSE Y

As Guernsey’s senior politician and de facto leader, Gavin St Pier couldn’t have been clearer – previous government attempts at planning its work in the medium and long-term and at a strategic level had been a failure. Past States Strategic Plans had been about process, not delivery or outcomes, there was no proper prioritisation and, perhaps worse, no overarching sense of purpose. That, he said, had to change. Policy and Resources wanted to produce a vision for islanders – and his is for Guernsey to be one of the happiest and healthiest communities in 10 years’ time. It should be, he said: ‘A community where no-one gets left behind, with a secure, successful and stable economy.’ He went on: ‘Working with business and the third sector, our shared aim should be, in my view, to make Guernsey a place where people aspire to live, prosper and raise their families; where people want to start a business and contribute to their community; where islanders with bright ideas have access to support for new businesses and community initiatives that contribute to a vibrant and diversified economy and community. Where there is innovation and an embracing of the future, but with a respect for our history and heritage.’ The question, as ever, is how to achieve that and there is a lot of unanimity between the main business and third sector groups about what’s needed. The overwhelming message from Chamber, the Institute of Directors, Guernsey International Business Association and the Confederation of Guernsey Industry is for government to work in partnership with business to create the climate in which the private sector can do its job of creating jobs and wealth. And the Guernsey Community Foundation’s own drive for a vibrant and caring society is dependent on how well Guernsey as a whole is doing. ‘We recognise that for any social policy to be effective it needs a strong economy,’ said foundation chair Wayne Bulpitt.

Deputy St Pier’s aspirations for the States and the island as a whole are supported by Chamber president Martyn Dorey, who said that he and Council are developing a vision for the future, with input from their members, and are also liaising with Policy and Resources on it. Martyn’s own view – which he also outlined at a Digital Greenhouse Lightbulb Night – is that the island needs to be far bolder and more imaginative in creating the future it wants for itself and has to adopt a ‘growth’ mindset. ‘The future is about learning faster and adapting quicker,’ he says. ‘It’s no longer about specialism but more about adaptability and resilience.’ People of his generation (he is 44) were motivated by making the world a better place and a vision for Guernsey needs to reflect that. It’s why he favours innovation, and supporting the digital economy and green initiatives. He also believes that ownership of the vision should be widened to tap into the creativity that exists in the island, perhaps through architects and other creative thinkers. There should be greater emphasis on creating new businesses, with a new crowd-funding model and assistance from the States, as part of a drive to attract more young people here, drawn by a vibrant can-do culture. ‘We should be supporting electric vehicles and welcoming wind turbines,’ he says. ‘We should be seen to be doing the right things and we can show the rest of the world how they should be approaching these things too.’ Autonomous search and rescue drones, overseeing the return of a seaplane industry and looking at airship manufacturing here are all possibilities, he says, as are solar farms enabling Guernsey to create energy from the sun, utilising derelict greenhouse sites. Martyn is particularly keen to pursue the development of 3D printing of buildings and is looking to partner with Ronez and the States in a pilot project.

That would entail demolishing the existing toilet block at Les Amarreurs and replacing it with a tourist-orientated building that offered café and recreational facilities and changing rooms as well as WCs. It would also support the island’s existing outdoor culture. By concentrating on innovation, Guernsey could create ‘safe space’ companies for others to develop their ideas but without losing control of their IP. He also believes the island should reform its legal system because the cost makes access to it out of reach for anyone other than the very wealthy. He and some Guernsey colleagues are developing software solutions to better the understanding of documents, which could improve access to the law and, through computer learning and AI, speed up legal drafting. ‘We need to challenge people and develop a much more enterprising culture,’ he says. ‘We also need to become an island where we share ownership far more, so staff have a stake in the businesses they work for.’ Linda Johnson, chair of the IoD, said that her committee and membership are committed to working with P&R. ‘They need to have the foundations [for Deputy St Pier’s vision] in place and then talk to us about how we can help. ‘Government needs to create a platform from which business and the community can function – it’s not for the States to run everything.’ For that reason, she would like to see more clarity in the role of government as enabler rather than doer. ‘Why is government developing digital business? Its policy should be to attract it, not to do the actual work,’ she said. Like the other business groups, the IoD believes government has to move faster and its role of enabler has urgently to extend to connectivity. Air and sea links have to be improved, she says. ‘Until that happens, Guernsey and Alderney will become less attractive places

V IS ION F OR G U E RN SEY

to be year after year.’ By contrast Jersey appeared to have the ability to use fast and decisive executive decision-making to make things happen and she quoted the compulsory purchase of land for a new hospital as an example. ‘Can you imagine that happening in Guernsey?’ CGi chair Larry Granger agrees. ‘What we need to adopt here is a “can do” attitude that’s visible, that’s not negative or indifferent, and that is business friendly.’ He says in particular that this enabling culture needs to be embraced by planners and he is critical of how in certain circumstances a single complaint can close a business or get it enmeshed in cumbersome change-of-use wrangles. The issue of ‘Fred in a shed’ operations, often employing small numbers of staff, needs to be resolved after years of lip-service being paid to it he says as the island has to increase the number of businesses operating here. ‘We need new industries and we need tax breaks to attract them here,’ he says. ‘We applaud the work of Locate Guernsey and the reasonable success it has had but we cannot forget indigenous industries on the island.’ That was why the States had to become smaller but enable others to provide the services required locally. While areas like digital were growing apace, plastering or electrical trades needed simple things such as storage to remain in business and that wasn’t available at affordable prices. ‘People are leaving the island because of the high costs of being here and the States needs that income and not to risk the law of diminishing returns by taxing those left more heavily.’ That also applied to young people and ‘we have to stop this drain of talent.’ One initiative the CGi has implemented is coding clubs [for software development], which was a perfect example of working in partnership with government, which has been successful and not cost any additional money.

In all, there are 120 students in such clubs, including 60 in the primary schools, and training for the initiative was provided free of charge by industry, including help for teachers.

have to government and the cooperation that exists but feel the imperative to change the way the island does things is not widely enough recognised and neither is the need for speed.

He believes more should be done to encourage on-island degree courses and cites what the CGi has done with BPP locally to create a BSc in computer studies, a modular, online course, which avoids the cost of studying in the UK.

Meetings have been held involving key government departments with many suggesting Jersey as a possible model for Guernsey’s development. Yet there was disappointment when a senior political source suggested the Hebrides – with no financial services sector – might be a better example for sea and air links.

People are leaving the island because of the high costs of being here and the States needs that income and not to risk the law of diminishing returns by taxing those left more heavily.’ GIBA chair Patrick Firth and the IoD’s Linda Johnson also emphasise the importance of education locally and question whether it is performing adequately to meet the island’s needs or to attract people to settle here if they do not wish to go down the private route. ‘Basically, government just has to be more joined up and much more commercial in attitude,’ said Patrick, who adds that the problems with connectivity – including digital – are examples of this and a review of the possibility of extending the airport runway was vital. Like other business leaders, he is concerned about how much time the States has left to make the changes needed to improve the economy and resolve issues like transport links, the ageing population and reforming the civil service. All groups acknowledge the access they

‘We are looking to government to set policy and to maintain dialogue with industry and the regulator in order to enable it to do so in a positive manner’, said Patrick. He was involved with others in the Skills Strategy implementation group and stressed the need for the skills agenda to maintain momentum – especially as it is now under new leadership - in order to meet business needs. More generally, government needed either to rely more heavily on commercially aware individuals and organisations or else outsource operations to those who were – managing the States’ property portfolio, which extends over 1,691 acres of land with approximately 2,600 properties valued for rebuild at £2.2bn or so, was a good example of that outsourcing. Linda also highlighted infrastructure maintenance as an area where the States needed to change. ‘This is at a very high level and the cost of maintaining it is going to become unaffordable in the long term unless the States does it very differently,’ she said. ‘The declining working population, pressure on tax revenues and rising government expenditure may see GST back on the table in future unless the government starts doing things very differently, so Deputy St Pier’s long-term strategic plan is well overdue.’ Like Larry Granger, she is concerned that government risks adopting a British Rail mentality towards taxation: charging declining numbers of passengers

V IS I O N F O R GUE R NSE Y

proportionately more to cover costs. ‘What we actually need is more “passengers”, more people coming to Guernsey and more business activity,’ she said. She quotes what’s happening with the release of housing licences as an example of how things are changing for the better, however, and said ‘slow release’ licences were an example of how the States was being innovative. ‘This is Housing looking to meet the needs of local business and is a great example of them being an economic enabler,’ she said. As a result, individuals whom a business believes warrant a 15-year licence are being offered one in principle after a five-year initial licence period if company performance criteria are met. This makes recruitment easier because people are more likely to commit to the island and integrate as part of the community rather than feeling they will have to leave after a short time here. Having a ‘can do’ attitude is very important, not least because the UK is having to become more competitive as it enters survival mode in the current economic climate and post Brexit. Deputy St Pier’s vision had much to commend itself and Guernsey could no longer just expect to get by. ‘We need a plan and we all need to be swimming in the same direction,’ she said. ‘All roads point back to serious reforms of the civil service and the way we do things.’ Public services were gold plated and a debate was needed on what level was actually required and affordable, particularly as the latest set of States accounts indicated that spending had to be controlled or revenues increased, through growth not additional taxes. The size of the civil service remained a concern and the financial transformation programme had not produced the results business leaders wanted. Linda believes it is important that the new strategic plan should act to make decision

making more focused on the long-term and, hopefully, faster if everyone is moving in the same direction and supportive of the chief executive’s 10-year transformation plan, which has been criticised by some for being ‘glacial’.

Guernsey Community Foundation chair Wayne Bulpitt supports Deputy St Pier’s ambitions for co-commissioning services which provide the right outcomes for users plus opportunities for the private and third sector to deliver them instead of the States.

States’ spending remains a concern and government needs to get its house in order. There is already significant pressure on tax revenues so the focus needs to move towards a root and branch review of government expenditures in order to reduce the deficit. Strategic fiscal control has to be the new normal

Done properly, he and P&R acknowledge, that presents opportunities for government to be smaller and more effective.

‘States’ spending remains a concern and government needs to get its house in order. There is already significant pressure on tax revenues so the focus needs to move towards a root and branch review of government expenditures in order to reduce the deficit. Strategic fiscal control has to be the new normal. ‘The IoD is happy to help with that.’ All, however, expressed confidence for the island’s future. A pledge by Policy and Resources head Gavin St Pier to work differently on service delivery through the newly-established Social Policy Partnership Forum has been welcomed by Guernsey’s third sector – although some question whether it goes far enough.

However, a strong economy is essential for delivering social policy and an inclusive standard of living based on full employment. Wayne says there is a perception among some that the previous Assembly was too focused on creating social policy and less on the economy itself and therefore that the pendulum now needs to swing the other way. His view – he is also executive chair and founder of the Active Group, which provides professional and independent outsourcing support to businesses – is that Guernsey’s economy is fragile but has opportunities, especially given its strengths of adaptability and stability. As head of the Community Foundation, he is looking for an inclusive community in which each individual has the opportunity to reach their full potential and is not excluded in any way. ‘Talking about poverty is emotive,’ he said, ‘but we are pleased that government has started to measure it as a first step towards tackling it.’ The route for that is through employment, hence the foundation’s focus on the economy, but Wayne is not keen to get drawn into minimum vs living wage discussions. ‘To be honest, I’m less hung up on the mechanics than the principle,’ he said. ‘We need to ensure that the money we spend each year on benefits is properly targeted and ask why – if people are in work – some still need benefits as well.’ He says the development of social policies needs to be done in partnership and advocates a co-production approach which means delivering public services in an equal and reciprocal relationship between

V IS ION F OR G U E RN S EY

professionals, users, their families and their neighbours. An example of this is the foundation taking responsibility for what was Interworks and is now the Guernsey Employment Trust from the then Health and Social Services Department and improving outcomes for no additional cost. GET helps people with disabilities find work and in terms of referrals, new starts, job outcomes and work experience placements it has generally doubled results since assuming responsibility for it. The Children and Young People’s Plan was another example of where the third sector was involved and consulted at a very early stage. ‘We need government to be receptive to change and to involve our sector at an early stage,’ he said. When that happened, it was then possible to ask, ‘if we need to look after young people, how can we do that better?’ and look at the facilities needed and who ran them. ‘Together, we can can reduce costs and achieve better outcomes,’ he said. However, Association of Guernsey Charities chair Peter Rose believes the States does far too little to recognise the value of volunteers locally or to support the disadvantaged. ‘If there was no Cheshire Home, no Guernsey

MIND, no Guernsey Voluntary Service, no Hospice, no Headway, no GSPCA, no GROW, no Autism Guernsey, no Safer, no Societe Guernesiaise nor any others far too numerous to mention, none of which get any measurable amount of funding or assistance from government, just what would life be like in Guernsey, particularly for the vulnerable?,’ he asked. ‘The States simply seems to take our vital contributions for granted.’ He raised his criticisms at the association’s annual meeting earlier this summer and said that compared to most other jurisdictions, Guernsey was the poor relation in terms of funding available for charities. Quoting Office of National Statistics sources, he estimated the Bailiwick value of work done by charities and volunteers to be up to £100m – but there was no recognition of that. And while the States had agreed in 2014 to help the development of the third sector and encourage government to look to charities to outsource services more effectively, ‘I can tell you that this has simply not happened, despite the best intentions of those involved.’ He told Contact that the appointment of a P&R liaison was welcome but urgent action was needed because some significant charities – considered part of the fabric of the island – were living hand to mouth and had exhausted their reserves.

To improve things, the Bailiwick had to change its ‘miserly’ position on gift aid and payroll giving to at least match the position found in the UK at a cost to the States of less than £1million a year. Next, before it thought about asking charities to consider taking on more outsourcing of its services, the States needed to document existing grant agreements with the 25 or so charities that currently undertake important elements of States policy. Some of the arrangements had no legal agreement, which meant the charities had no financial security, and almost all have no provision for increasing the grants where costs increase, or proper termination arrangements. ‘They cannot hope to operate properly under these inadequate legal arrangements, and there is no incentive for the third sector to do more for the States,’ he said. Finally, the Christmas Lottery – the most important source of income for Bailiwick charities – needed to be reviewed because the organisers currently got more than the charities. ‘In Jersey, for example, charities get the proceeds of the whole lottery programme, not just the Christmas lottery, almost four times the amount that our Bailiwick charities get,’ he said.

The Construction Industry Awards Beau Sejour - Friday 14th October 2016

Bringing together all areas of the building and construction industry The awards evening will celebrate achievements and showcase the successes of the wide range of professional services that make up the industry, from architects to engineers, contractors to surveyors, property agents and managers. A number of major suppliers are also attending giving the night a real feeling of diversity. There are five categories for which nominations are being sought: Property Professional of the Year Engineering Project of the Year Health & Safety Award Lifetime Achievement Award Rising Star Award Nominations close on Friday 16th September. For details of how to nominate go to www.guernseyconstructionawards.com/the-awards Tickets for the black tie gala evening, which includes entertainment from top television comedian, Milton Jones, together with a three course dinner and a charity raffle, are just ÂŁ75 per person or ÂŁ750 for a table of ten. To book a table or individual seats email julie@collaboratecommunications.com

www.guernseyconstructionawards.com Supported by

CON S T RU CT ION IN D U S T RY AWAR DS

Big event for Guernsey’s construction industry Taking place at Beau Sejour on Friday 14 October, the inaugural Guernsey Construction Awards will celebrate the achievements and showcase the successes of the wide range of professional services that make up the industry, from architects to engineers, contractors to surveyors, property agents to project managers.

the three finalists with the winners in each category being announced on the night. There are five categories being awarded:

The event will combine a gala dinner with the awards presentation with entertainment from well-known television comedian and king of the one-line puns, Milton Jones. The evening will be compered by Jenny Kendall-Tobias.

• Rising star award

The awards recognise the contribution and leadership shown by individuals from across the sector towards the successful completion of a construction project, in whatever form that may take. Having taken more than a few knocks over the past few years, Guernsey’s building sector is now – finally – experiencing growth. This new event will celebrate success, applaud resilience and showcase achievement. The judging criteria for each of the five award categories consider the contribution made by individuals, the challenges faced and the complexity of the project or role undertaken. All finalists are put forward by public nomination, which is open until 16 September. A judging panel will then select

• Property professional of the year • Engineering project of the year

‘We’re delighted to be sponsoring the Guernsey Construction Awards 2016. ‘Having established our property team at the end of last year we’ve seen some very encouraging signs in the local property sector, and some real innovation taking place.

• Health & safety award • Lifetime achievement award

Supported by the States of Guernsey and Locate Guernsey, and sponsored by Ogier and Channel Island Lines, the event is an ideal opportunity for organisations within the sector to entertain their clients and to showcase the diverse talent that is prevalent in the island. Peter Ferbrache, president for Economic Development said: ‘The Committee for Economic Development is very supportive of the Construction Awards, and regards them as important and positive promotion of the construction industry. As you may know, the committee is extremely keen to see confidence return to this important economic sector, and these awards will do just that.’ Advocate Martyn Baudains, partner and head of the Guernsey property law team at Ogier said:

‘We hope that as many people as possible get their award nominations in ahead of the deadline, and we’re looking forward to a great night in October.’ Andy Cook, group CEO of Channel Island Lines added: ‘We are delighted to be involved and to support the Construction Industry Awards. As the island’s leading freight company we specialise in heavy and oversized loads, an essential service for the island’s building industry.’

Booking Tickets for the black tie gala evening are just £75 per person. To book, please contact: julie@collaboratecommunications.com.

More details about the awards evening, with information on how to nominate, can be found at: www.guernseyconstructionawards.com

About Milton Jones Milton Jones appears regularly on Mock the Week (BBC2), has appearedon Michael McIntyre’s Comedy Road show (BBC1), Live at the Apollo (BBC1) and he has headlined Dave’s One Night Stand (DAVE).

In 2011, Milton’s radio show won a silver Sony Award, as well as winning Chortle Headliner of the Year for his stand up. His radio show was also nominated for Writers’ Guild Award in 2012, and he has completed his 10th series on Radio 4.

F OOD, D RIN K & H OS PITAL IT Y

The Guernsey International Food Festival returns in September, and this year features not only the main festival but also Guernsey Cocktail Week. Delivered by Taste Guernsey and VisitGuernsey, the festival aims to promote and showcase the hospitality and food offering of the island to both locals and visitors alike. Contact magazine took a look at some of the exciting events you can look forward to this year. Guernsey Cocktail Week Friday 16 - Saturday 24 September 2016 12 of Guernsey’s leading cocktail bars present creative cocktail menus featuring Haut Maison fruit liqueurs, Wheadon’s Gin, Havana Club and Blackdown Artisan Spirits. Buy a £10 wristband and enjoy all of Guernsey Cocktail Week’s drinks at just £5 each during the run-up to the main food festival, plus discounts on products from Apéritif, La Maison de Champagne and Sommelier Wine Co. Venues will also be running one-off tastings and special mixology events each day, with wristband holders receiving significant discounts – check out www.cocktailweek.gg for full details and how to get hold of a wristband. Guernsey Restaurant Week Local produce, International flavours

Ten days full of tasty treasures, events & international chefs

Plan your festival break at: visitguernsey.com @GuernseyFood

FACEBOOK.COM/VISITGUERNSEY

Friday 23 September - Sunday 2 October

Venue: Old Government House

Restaurants, cafés and pubs across the island present either a main course dish or set menu on the theme of local produce, international flavours. Inspired by the cuisine of another country, chefs are challenged to get creative with great Guernsey ingredients from the farms, market gardens, dairies and fishermen of the island. Sponsored by Cimandis, menus will be available at www.visitguernsey.com/food-festival

The Cliff at Cap restaurant was recently praised by The New York Times and is already one of the most highly sought after tables on the island of St Lucia. In one of the Caribbean’s most dramatic settings overlooking the surging Caribbean Sea, the restaurant is under the direction of executive chef Craig Jones. His nouveau French West Indian menu elegantly presents the bounty of St. Lucia’s fresh local produce and seafood readily sourced on this tropical island. Chef Craig takes over the kitchen of chef Simon Mckenzie at the Old Government House for one night only of Caribbean flavours, sponsored by Nova Wealth. Tickets: £55 for three courses including matched wines in advance from OGH.

Dinner with Jean-Christophe Novelli Friday 23 September, 7pm Jean-Christophe Novelli returns to the Guernsey International Food Festival for his second year, working alongside chef Tony Leck of The Pavilion on a gourmet three-course dinner with canapés and petit fours, with the option to enjoy matched Veuve Clicquot Champagnes. £50 or £75 with matched champagne, available in advance from The Pavilion (01481 736 676). International Chef Exchange: St Lucia comes to Guernsey Thursday 29 September 7pm

For more information and tickets please visit www.visitguernsey.com/ food-festival and www.cocktailweek.gg

Sponsored by:

Organised by:

WHERE BUSINESS IS A PLEASURE

C O N F E R E N C E PA C K A G E S Half day conference package Time: 08:00 – 12:00 | 13:00 - 17:00 On Arrival: Tea and coffee selection, orange juice, mini bacon rolls, mini pastries

Within an easy stroll of the beautiful harbour and bustling town centre of St Peter Port, The Duke of Richmond Hotel is in the prime position for both business and leisure. The combination of or luxurious, award-winning accommodation with superb business facilities enables us to tailor packages Afternoon break: Tea and coffee selection, assorted mini cakes inclusions suit every need, from small groups, including board meetings, toPackages conferences for up to 180 Cost: £30.00 pertoperson • Venue hire delegates. Whatever the size of your event, with a dedicated corporate account manager and events team on hand, you can be sure that it will be a success. To learn more or•toWiFi discuss our Executive Club • Technical equipment (screen and built in Programme, please contact Elise Otaki, on 01481 726 221, or eotaki@rchmail.com. Morning break: Tea and coffee selection, fruit skewers, homemade biscuits

projector)

Full day conference package

“No request is too large, no detail too• small” Flipchart and pens

Time: 08:00 – 17:00

• Notepads and pens

• A bottle of still and sparkling water per On Arrival: Tea and coffee selection, orange juice, mini bacon rolls, mini pastries Cambridge St Peter Port, Guernsey GY1 1UY delegate Morning break: Tea and coffee selection, fruit skewers, Park, homemade biscuits

T.01481 lunch 726221 | events@dukeofrichmond.com Lunch: Chef’s choice of finger buffet or a two-course in The Leopard www.dukeofrichmond.com Restaurant (maximum 40 delegates). Afternoon break: Tea and coffee selection, assorted mini cakes

Guernsey International Food Festival at The Duke of Richmond Guernsey Cocktail Week

Big Guernsey Market

Friday 16 - Saturday 24 September

Saturday 24 September ~ Crown Pier, St Peter Port

Presenting “creative cocktail menus” featuring Haut Maison fruit liqueurs, Wheadon’s Gin and Blackdown Artisan Spirits. We will also be hosting one-off tastings and special mixology events daily. Bring your Guernsey International Food Festival wristband and enjoy all of Guernsey Cocktail Week’s drinks at just £5 each during the run-up to the main Food Festival.

The Big Guernsey Market is a must-do for anyone who loves great food and drink. Sample tasters of quality produce from famed local cheese and ice cream to popular locally brewed beers and ciders. The Duke of Richmond will be hosting a summer barbecue, so be sure to stop by our stand on the Crown Pier and sample the exquisite worldwide flavours!

Guernsey Restaurant Week

Tuesday 27 September

Friday 23 September - Sunday 2 October Our chefs will be put to the challenge to create international flavours using the finest local produce. They will be getting creative with great Guernsey ingredients fresh from the farms, market gardens, dairies and the daily catch of the sea. For more details visit www.dukeofrichmond.com

Food Lab Five producers, five chefs, five dishes. The festival’s most creative dining experience, randomly matching kitchen and production talent for a never-to-be-repeated gourmet meal at The Duke of Richmond. This year our pairings are The Pavilion and Torteval Cheese, Le Petit Bistro and Guernsey Peppers, The Duke of Richmond and Guernsey Golden Goats, The Old Government House and Haut Maison, and a special guest chef paired with Fresh Guernsey Herbs.

Cambridge Park, St Peter Port, Guernsey GY1 1UY T.01481 726221 | events@dukeofrichmond.com www.dukeofrichmond.com

C O R P O R ATE HOSPITA LITY

Corporate hospitality – what’s in it for me? Nick Crolla from RUBiS explains how the benefits of a successful corporate hospitality strategy are not only financial Corporate hospitality is a business function: it is not to be confused with Corporate Social Responsibility (though often the two are linked) and it is most certainly not a ‘jolly’ – though it definitely should be enjoyable for your guests. As with all business functions you have to look at the return on investment, which may sound somewhat cynical but it doesn’t have

to be measured in financial terms. Quite often the return on investment can be as simple as building a closer relationship with those customers and suppliers that you invite. Of course that may lead to future sales but if that is your sole objective in hosting a group of people then you are likely to fail, because no-one likes to feel obliged to buy.

There are costs involved in hosting at an event, even if you are a sponsor and within the agreement there is an opportunity to invite a certain number of people to come along for free. You will want to brand your ‘area’, design invites for printing or emailing, provide gifts, and arrange catering and refreshments. Then there is the time cost: organising a corporate hospitality

CORPORAT E H OS PITAL IT Y

event will take a member of staff, or a team, several man-days or longer to make sure everything is organised from site visits to chasing RSVPs; not to mention of course the time needed to be on location to act as host. And finally there is pressure to make sure all the plans come off and everyone goes home happy – because an unhappy experience will inevitably reflect on the brand. So, is it all worth it? The answer, in my view, is a resounding yes and for many reasons. Budget is important of course but if your sole focus is the money – spent or generated – then you are missing out on the rich inter-personal and brand rewards that can come from a successful event. The key to this is selecting the right experiences to give your guests and there are a number of factors that can steer you: • Size of event: is it too big so your involvement is diluted or is it too small so your guests feel too conspicuous? Picking the right events to support and attend is a crucial first step in ensuring the ROI is achievable. • Manageability: do you have the resources to manage the preparation and running of the hospitality opportunity? •

Brand appropriateness: does the opportunity tick your brand value boxes? Are you able to say something about your brand and what you stand for by attending?

•

Visibility: part of the ROI is being seen – not just physically but also culturally. When other people at the event see your branding will it resonate with them and think about your company as a potential supplier? How many people and what demographic will be at the event that you want to see your presence?

Corporate hospitality provides your company with many positive opportunities. By far the greatest is the chance to talk to your guests in an informal environment, away from the usual business conversations you may be having. It’s a chance to listen and learn more about them. For the customer it’s a chance to meet different members of your team, putting faces to names and deepening the relationship they have with you. At RUBiS we support a wide range of charitable and community events and organisations. Not all of these relationships result in corporate hospitality opportunities but where we see a chance to give our customers and suppliers a unique experience we try to make the most of it, for example at the Guernsey International Air Display each September where our guests can enjoy the ‘best seat in the house’ at Castle Cornet, and at the RUBiS Jersey International Motoring Festival where guests can enjoy the racing from an exclusive reserved area on the start line. This year we entered into a new sponsorship agreement with the Guernsey Motor Festival,

supporting the Soapbox Challenge. This was slightly different from the sort of events we might usually be associated with, and at first glance people may have wondered why a fuel company was sponsoring a race that involved no motors! But that’s my point, we believe in the event and wanted to support people who have a passion to deliver something special for islanders to engage with and enjoy. In doing so we created an opportunity to get to know our customers better, find out what interests them, and share the excitement of the afternoon with them. As the Soapbox Challenge was a completely new event we started from scratch designing the experience we wanted to give people, and we wanted to make it very family oriented because it was held on a Sunday. The important thing was not to make it about us: rather we wanted everyone to enjoy what turned out to be an outstanding sporting occasion, which was also huge fun, all seen from one of the best vantage points on the course – and that was the unique benefit for our guests, especially as the challenge drew huge crowds. There is, probably, no such thing as a ‘money-can’t-buy’ experience because these days everything has a price. But when it comes to corporate hospitality if you can give your guests an experience they will remember (and want to come again next year) that is, as they say, priceless.

Celebrate food with us Make the most of your summer and join us for the Guernsey International Food Fesitval. Bring your friends and family and enjoy cool drinks and fantastic food at one of our many events this month. Guernsey Cocktail Week

Big Guernsey Market

Friday 16 - Saturday 24 September

Sunday 25 September ~ Crown Pier, St Peter Port

The Big Guernsey Market is a must-do for anyone who loves great food and drink. Sample tasters of quality produce from famed local cheese and ice cream to popular locally brewed beers and ciders. The OGH will be hosting brunch, so be sure to stop by our stand on the Crown Pier and sample the delights!

Guernsey Restaurant Week

Saturday 24 September

For more details visit www.theoghhotel.com

British Game Gala Dinner Channel Islands Chef of the Year 2016, Simon McKenzie of The Old Government House Hotel, prepares a gala dinner featuring the best of seasonal game meats, each perfectly paired with an award-winning sparkling English wine from the Ridgeview Estate, craft spirits from Blackdown Artisan Spirits (both hailing from Sussex), and fine wine from local wine merchant Bucktrouts.

St Ann’s Place, St Peter Port, Guernsey GY1 2NU T.01481 724921| reservations@theoghhotel.com www.theoghhotel.com

And the winners are... The Sure Customer Service Awards winners were announced last month to a packed audience in Market Square. We are very proud to have won the 2016 Food, Drink and Hospitality Category. Our team were delighted to be recognised for their commitment to offering all our guests the highest standard of service and care, epitomising Red Carnation’s ethos of ‘No request is too large, no detail too small’.

Simon McKenzie Executive Head Chef Simon joined The OGH team in 2015 as Executive Head Chef.

“I’m hugely passionate about cooking and love nothing better than getting my hands dirty with my team or spending a night on the stoves! I get a huge thrill and am completely driven to making our guests’ experience unforgettable. I spend many hours thinking of ways in which we can go the extra mile or find that tiny detail, perhaps overlooked, which will elevate the restaurants and gain us a formidable reputation within the Channel Islands.”

David Legoupil Food and Beverage Manager

Ken Ramoo Restaurant Manager

David joined The Old Government House Hotel & Spa in November 2013 as Food and Beverage Manager.

Ken joined The Old Government House Hotel & Spa in 2009 and was promoted to Restaurant Manager in 2012.

“It is my great pleasure to welcome you for a drink in our beautiful Crown Club, for Afternoon Tea in our cosy lounge or a traditional curry in The Curry Room at The Governor’s. I really enjoy sharing my passion for wine; just ask me and I will be able to find you a nice bottle! Or better still, join me for one of our wine, gin or whisky experiences.”

“As the only restaurant with a garden in the centre of St Peter Port, The Brasserie and Olive Grove are the perfect place to indulge yourself. Perhaps a superb light lunch or an à la carte feast in The Brasserie or Olive Grove, a refreshing cocktail on The Terrace or, on cooler days a cup of coffee over a quick business meeting or afternoon tea with friends in the cosy Sir John Coward Lounge. Whatever the occasion my team and I look forward to welcoming you to The OGH and ensuring that you have a truly memorable experience.”

F O O D, DR INK & HOSPITA LIT Y

Who’s for a cocktail? Apéritif, Guernsey’s luxury mobile bar service, has confirmed that it will be sponsoring and taking on lead organisation of Guernsey’s first ever Cocktail Week, with support from VisitGuernsey & Taste Guernsey, as part of the Guernsey International Food Festival. James Le Gallez, Founder of Apéritif said: ‘As a long-time passion of mine, I am so glad to be spearheading Guernsey’s first Cocktail Week, to continue to help promote the local cocktail scene both locally and further afield.’ Guernsey Cocktail Week will take place from 16 to 24 September, as a brand new addition to Guernsey’s annual food celebration event. It will mark the island’s thriving cocktail scene and take place as a precursor to the lavish Guernsey International Food Festival, which showcases the best of the island’s thriving cuisine culture, with celebrity chefs, local producers, tastings, demonstrations, themed events and more. A unique underground launch event Guernsey Cocktail Week will kick off with

a unique launch event at La Vallette Underground Military Museum and the Aquarium in St Peter Port. Tickets cost £30 and the admission will include three unique and delicious cocktails created exclusively by Apéritif and served by its expert mixologists. A packed cocktail calendar A further five cocktail events (and counting) - including workshops on the art of mixology - will then take place throughout the week at some of the island’s most exciting bars, offering festival attendees a superb opportunity to experience thrilling new cocktails in fantastic new locations. Details of the participating bars can be found on the website www.cocktailweek.gg. Festival attendees with a wristband will be able to buy a selection of delicious artisan cocktails for £5 at these participating bars, discovering exciting new flavours, classics with a twist and entirely unique new recipes to tempt the tastebuds! Discounts and offers An additional series of retailers have also signed up to the event, and will be offering a variety of attractive discounts and offers to festival goers.

To buy an entry wristband To access the full array of generously discounted drinks, exclusive access to cocktail events and special offers, members of the public will need to purchase a wristband online for £10 from La Maison De Champagne or The Crown Club at the OGH. Sponsorship Guernsey Cocktail Week will be sponsored by a range of high profile organisations and brands in the tourism, food and leisure industries, including VisitGuernsey, Taste Guernsey, Haut Maison, Wheadon’s Gin, Havana Club, Blackdown Distillery and GSY Life.

Find out more about Guernsey Cocktail Week at: www.cocktailweek.gg

F OOD, D RIN K & H OS PITAL IT Y

Eat Jersey Food Festival 2016 to unite renowned chefs in a gourmet island celebration From Thursday 3 to Sunday 6 November 2016, executive head chef Mark Jordan will be joined by a prestigious line-up of renowned chefs from the Channel Islands and Britain in a celebration of the gourmet produce and fine dining in Jersey. The event, which took place over three days in 2015, has been extended to include a fourth day, thanks to the popularity of the festival, while The Atlantic Hotel’s on-going charity partner, Durrell, will again be the charity for which diners will be raising money throughout the festival. Last year Eat Jersey raised more than £7,500 for Durrell and it is hoped that this target will be surpassed this year. Over the course of the four-day festival, diners can choose to attend four fine-dining gastronomic events at The Atlantic Hotel’s Michelin starred Ocean Restaurant (one Michelin Star, four AA Rosettes), as well as a relaxed beachside feast at sister restaurant Mark Jordan at the Beach (Michelin Bib Gourmand, two AA Rosettes). On Thursday 3 and Friday 4 November, Mark Jordan and teams of visiting chefs will create five-course menus of locally inspired dishes, with paired wines from head sommelier Richard Burton. Ocean Restaurant will be extending the celebrations into the weekend this year with an exclusive pop up restaurant on Saturday 5 November in partnership with Outlaw’s restaurant, from The Capital Hotel in Knightsbridge, London. A collaborative menu of beautifully crafted seafood dishes will be

available for both lunch and dinner service. Patrick Burke, owner and managing director of The Atlantic Hotel, said: ‘We are thrilled to announce the second year of the Eat Jersey Food Festival. I speak for the whole team at The Atlantic Hotel when I say that, following the success of the inaugural event in 2015, we are very excited to be celebrating the very best of Jersey produce with some of Britain’s most recognisable chefs. For a small island, we pack a mighty punch with the freshest seafood, tender Jersey beef and rich dairy produce which place us firmly on the gourmet map. We look forward to welcoming guests to this spectacular event. I am also delighted that we will have the opportunity to raise further funds for our charity partner, Durrell.’ The line-up of celebrated guest chefs for the weekend’s events is: • Andrew Fairlie, Andrew Fairlie Restaurant at Gleneagles (Two Michelin Stars, Four AA Rosettes)

• Simon McKenzie, The Brasserie Restaurant at The Old Government House Hotel & Spa, Guernsey (Two AA Rosettes) • Matthew Peryer, The Restaurant at Lewtrenchard Manor, Devon (Three AA Rosettes) Guests will also have the opportunity to visit and meet the producers of the ingredients they will be enjoying and to track the minimal food miles on the island from coast and countryside to plate with behind-the-scenes access to key suppliers. An exclusive ‘Lobster and Burger’ dining event at Mark Jordan at the Beach rounds off Eat Jersey 2016 on Sunday 6 November, with Guernsey’s White Rock Brewery as beer supplier for the event. Situated on the shoreline with breathtaking coastal views, the beachside bistro will showcase Mark Jordan’s signature Jersey beef burger and freshly caught lobster to guests in a relaxed and welcoming setting.

• Tom Brown, Outlaw’s at The Capital (One Michelin Star, Three AA Rosettes) • Roger Pizey, Marco Grill (Two AA Rosettes) • Robert Thompson, Thompson’s, Isle of Wight • Steve Smith, Bohemia at The Club Hotel & Spa, Jersey (One Michelin Star, Four AA Rosettes) • Nicolas Valmagna, Tassili at Grand Jersey Hotel & Spa (Three AA Rosettes)

Tickets for Eat Jersey 2016 dining events will start from £40. For more information or to make a reservation, please call +44 1534 744101

B U S I NES S IN THE C OMMUN IT Y

Stanley Gibbons Investment supports powerboating renaissance in Guernsey Powerboating is seeing a surge in popularity in Guernsey this season with new participants taking up the sport from outside the local boating community. 54

Thanks to sponsorship by Stanley Gibbons Investment, the Guernsey Powerboating Association is able to buy more of the equipment we require to make the events happen, and to reduce the entrance fees for competitors to enable more people to enjoy the sport.

At the end of July, Guernsey hosted the national events, with boats from the UK coming over to participate, while the island has secured the 2017 World Championships for 3A and 3B and the first ever V24 World Championship. Kirsty Savident, 24, investment administrator at Stanley Gibbons Investment, took up powerboat racing this season. She said: ‘I’d seen some of the powerboating events in Guernsey last year and was really keen to have a go. My boyfriend, Jamie Rive, and I bought a secondhand boat at the start of the year, and decided to enter the series. ‘Neither of us had done much boating before but this seemed like the perfect opportunity to start. The powerboat community in Guernsey is very welcoming and we’ve had a lot of support.’ Kirsty’s boat, Grey Sea is a Phantom 21. Club Class 2 boats like this have up to 200 hp and can reach speeds of up to 70mph. Kirsty is being backed by her employers, Stanley Gibbons Investment, as part of their support for powerboating in Guernsey. She said: ‘We didn’t get off to a very good start as the first time we raced, the gear box on our boat broke. We managed to get a new gear box but had an issue fitting it due a problem with the a seal inside the engine. ‘We spent all night before our next race

taking the power head off (engine) to extract the seal that was preventing us from getting the gear box in. We got it sorted and went out into the harbour the next day, however, unfortunately the engine wasn’t pumping water properly so we had to go back in and couldn’t race.

one of Guernsey’s fastest and most exciting sports and we are delighted to help get behind the sport and help open it up to a wider audience.

‘We managed to fix the problem and made the next race, finishing with a 2nd place in our class. Overall, in the first two months of the series we probably managed to get out for two and a half days.’

‘As a business we are fully committed to the Channel Islands. Stanley Gibbons sources some of the rarest and most valuable collectibles in the world; from stamps and coins, to books and furniture. Powerboating is about celebrating speed, and like our luxury collectibles, about being the best in a class.’

Despite the setbacks, Kirsty was determined to make the most of the rest of the season. She said: ‘Powerboating is such good fun we couldn’t wait to get back out there and get racing again. You feel a bit sore the next day from being bounced around, especially if the sea is rough, but overall it’s such an exhilarating experience it’s well worth the problems we’ve had.’

Established in 1856, Stanley Gibbons is the world’s leading rare stamp and prestige collectibles merchant. The Channel Island-based company has held the Royal Warrant as philatelists since 1914, and serves collectors and investors in the Channel Islands and all over the world. This is the second year Stanley Gibbons Investment has supported the Powerboat Series in Guernsey.

Powerboat racing has been recognised as a sport since 1903 when the Automobile Club of Great Britain and Ireland organised a race for ‘auto-boats.’ The sport has been becoming increasingly popular in Guernsey since the Guernsey Powerboating Association resurrected championship events in 2004. This is the first year the Stanley Gibbons Investment Powerboat Series has included Z150 boats, which have 150hp engines.

Colin Clarke, chairman, Guernsey Powerboating Association, said:

Keith Heddle, managing director, Stanley Gibbons Investments, said: ‘Powerboating is

‘Thanks to sponsorship by Stanley Gibbons Investment, the Guernsey Powerboating Association is able to buy more of the equipment we require to make the events happen, and to reduce the entrance fees for competitors to enable more people to enjoy the sport. Last year’s events were a big success, and with the World Championships secured for 2017, we’re looking forward to a really good end to the season.’

B U S I NES S IN THE C OMMUN IT Y

Record numbers in Canaccord Genuity Wealth Management Inter-Firm Town Relay

GIIA raises money for the Anthony McMahon surgery appeal

ABN AMRO’s young golf development squad raises £2,000 for MUG

Prosperity 24.7 raises money for Priaulx Premature Baby Foundation and Channel Island Air Search

Record turnout for Saffery Rotary Walk State Street raises funds for Access for All during Bike to Work Week 2016

Runway Run raises funds for Crimestoppers

Islands Insurance partners with Floral Guernsey and Les Nicolles Prison to install new benches at La Vallette

Choices receives £22,000 from Lloyds Bank Foundation

Meet us for a coffee and chat. Guernsey: 01481 715222 E trish@collaboratecommunications.com

Jersey: 01534 858514

U O Y G N I T GET AND HEARD SEEN , Je ernsey

yond!

nd be rsey a

E julie@collaboratecommunications.com

communications

• Events

• Marketing

collaboratecommunications

• PR

@collaborateCI

• Publishing www.collaboratecommunications.com

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Coming up… A few key business events for your diaries Date

Event

16 Sept

Time

Venue

Booking / Information

Walkers’ Biennial Fraud Conference 0830 - 1700

St Pierre Park Hotel

nikki.travis@walkersglobal.com

19 Sept

Chamber monthly lunch Doug Bannister CEO Ports of Jersey

1200 – 1400

OGH Hotel

www.guernseychamber.com

20 Sept

Norman Piette Island Development Plan presentation

0730 – 0930

Beau Sejour

www.guernseychamber.com

23 Sept

ActionCoach 6 Steps seminar

1200 - 1330

Digital Greenhouse

laura.businesscoachci@gmail.com

14 Oct

Construction Industry Awards

1900 - 2400

Beau Sejour

julie@collaboratecommunications.com

17 Oct

Chamber monthly lunch

12.00 - 14.00

OGH Hotel

www.guernseychamber.com

If you would like your event included in our diary please email details to editor@collaboratecommunications.com

ALL IN A DAY’S WORK They say ‘life begins at 40’ but Sheila Mauger would beg to differ as she kick-started a new career just after her 50th birthday. The age at which islanders are eligible for a pension is set to rise in 2020 and Contact talks to one woman who has no intention of retiring just yet.

AL L IN A DAY ’ S WOR K

Sheila has just passed her 20-year work anniversary with Louvre Group, a company she didn’t even join until her fifth decade. She has been with the business since the early years and the finance industry has changed beyond all recognition in that time. As a filing clerk, Sheila is central to office operations and as the number of ‘know your customer’ requirements has increased, so has the complexity and amount of paperwork handled on a daily basis. In fact, the scanning and filing work required is central to modern regulations and Sheila plays an important role in the smooth running of the business. Sheila works five days a week in the mornings and looks after her grandchildren in the afternoon. In her words, Sheila likes to be ‘on the go’ and explains: ‘I think working gives you something to get up in the morning for and I love the social side of being in an office.’ As well as scanning and filing, Sheila is happy to help out other staff with errands and keeps a maternal eye on the whole team. Haidée Stephens, managing director of Louvre Trust agrees: ‘She can sense if something isn’t quite right with someone or if they’re not feeling

100%. We all rely on Sheila and that is something you just can’t put in a job description. ‘Age diversity is fundamental to a modern working environment; more mature workers bring experience and a depth of knowledge that benefits our clients.’ Like many of her generation, Sheila left school aged 14. Her first job was as a packer in the Guernsey Tobacco Factory. She went on to work in a hotel, juggling her shifts with her three children, before moving into the retail sector. She admits she had grown bored of her previous job and when Sheila saw the position at Louvre advertised she thought she’d ‘go for it’. She didn’t think twice about changing career aged 50 and has handled many shifts in the industry since she came into the finance sector. The biggest change for her has been in technology. ‘We’ve gone from handwritten forms and files of paperwork to electronic records and advanced computer programmes. When we moved office two years ago, I was anxious as Louvre changed computer systems at the same time. I had to improve my IT skills and get to grips with scanning documents. I never thought that as a nearly 70-year-old I would be able to do it, but I did the training and now I’m away!’

Of course in a filing clerk role there is still paperwork to be taken care of, but Louvre has helped Sheila continue in her role by organising someone else to do any lifting needed. As Sheila explains, there was no question of her retiring a few years ago. She knew she wasn’t ready to give up work and happily declares that she’d be bored at home. ‘I think older people do bring other skills to the mix, but some people believe that they should give younger people their turn. I think the opportunities are there for older workers but people need to be more aware of them and not be afraid to speak up. ‘Louvre has really supported me, I’ve had all the training I need and I love going out on the company outings; I never feel left out.’ Kevin Gilligan says: ‘Sheila brings something different to the team, she knows the answer to any question and our younger employees value her. She is a font of knowledge and the heartbeat of the office. ‘She looks after us all and we wouldn’t want to be without her.’ When asked when she might retire Sheila makes it clear that that day isn’t around the corner yet: ‘You know when you’ve had enough of working, but I don’t feel that way yet!’

I think older people do bring other skills to the mix, but some people believe that they should give younger people their turn. I think the opportunities are there for older workers but people need to be more aware of them and not be afraid to speak up

IN DI VI DUA L ME MBE R S Mr Guy Anderson guy.anderson@euporia.co.uk

07781 403604

Mr Hugh Johnson hughjohnson@suremail.gg

01481 713961

Mr Greg Archer gregonhorse@gmail.com

07781 437310

Ms Corinne Joy corinne.joy@cwgsy.net

01481 710615

Mr Richard Burwood rmburwood@gmail.com

07911 717021

Mr Ronald Knight rgknight@cwgsy.net

01481 715150

Mr David Byers davidbyers@ftml.net

01481 233151

Mr Jan Kuttelwasche

01481 726312

Ms Fionnuala Carvill carvill@hotmail.com

01481 253236

Mr Paul Luxon pluxon@gmail.com

07911 103460

Mr Geoff Colclough gccolclough@yahoo.co.uk

01481 239372

Mr Warren Mauger warren.mauger@spikeproductions.co.uk

01481 748033

Mr Robert Cooney cooney@guernsey.net

01481 256720

Mr Nick McCathie Nick.McCathie@mccathie.gg

01481 266808

Mr Peter Cornell peter.cornell@metric-capital.com

07824 504298

Ms Carla McNulty Bauer carlamcnultybauer@cwgsy.net

01481 723276

Mr John Curran johnnypcurran@hotmail.com

07781 125047

Ms Tamara Menteshvili tmhomeoffice@suremail.gg

Mr Peter Daley peter_daley44@hotmail.com

01481 724000

Mr Joe Mooney mooney@cwgsy.net

07781 104511

Mr Baron Deschauer bdeschauer@gmail.com

07747 813076

Ms Susan Norman susan.norman@me.com

07781 123358

Mr Rupert Dorey rupertdorey@mac.com

07781 400400

Mr Steve Park stevepark@guernsey.net

01481 247592

Mr Fergus Dunlop dunlop@guernsey.net

07781 117980

Mr Tim Revill tim.revill@budconsulting.com

07781 162852

02702 298 8304

Mr Tim Robins robins@cwgsy.net

01481 256625

Mrs Rebbeca Elliott becky.elliott@kaybooksonline.co.uk

01481 240613

Mr Chris Russell chris@tisef.com

01481 714292

Mr Wade Emmerson wade.emmerson@consultant.com

01481 234327

Mr Roy Sarre madroy@cwgsy.net

01481 263930

Ms Bella Farrell ifarrell@cwgsy.net

07781 416139

Mr Tomaz Slivnik slivnik@tomaz.name

07911 727642

Mr Bernard Flouquet bernard@flouquet.com

01481 254326

Mr Jeremy Smithies jeremy@smithies.gg

01481 246675

Mr Sean Fuller seanfuller@talk21.com

07911 718181

Mr John Stares j_stares@hotmail.com

01481 232790

Mr Julyan Gardener-Wheeler jgw@consultant.com

01481 266188

Mr Carl Symes carl@carlsymes.com

01481 724290

Mr Mike Garrett garrett@cwgsy.net

01481 726818

Ms Jenny Tasker jenny@taskeronline.com

01481 701528

Mr Mark Gill markgillfca@cwgsy.net

07781 135448

Mr David Thompson dejthompson@gmail.com

07781 100133

Mr David Gorvel davidgorvel@yahoo.co.uk

07781 165124

Mrs Gillian Tidd sassafras@guernsey.net

01481 258402

Mr Larry Granger larrygranger@cwgsy.net

01481 251168

Mr Roy Tilleard roy.tilleard@lornehouse.com

07781 162301

Ms Rosie Henderson therosebetween@gmail.com

01481 711116

Mr Jeff Vidamour jvidamour@cwgsy.net

01481 267048

Mr Frederic Hervouet fred_hervouet@hotmail.com

07781 153007

Mr Darren Vogel darren.vogel@gmail.com

07973 506398

Mr Jason Hill jasonhill@cwgsy.net

07781 137995

Mr Tony Webber anthonywebber@cwgsy.net

07781 166349

Mrs Anne Hough annehough1@gmail.com

07781 138042

Mr Graham Waddington digitop2015gw@gmail.com

07911 729326

Ms Sheila Innes sheilainnes36@gmail.com

01481 724014

Mr Hans R Wust hrw@cwgsy.net

01481 245134

Mr Mark Eban meban@spencerstuart.com

jankuttelwasche@yahoo.co.uk

D IRE CT ORY

A Financial Services 01481 726277 www.2mi.gg

2mi Financial Services Limited Sean Martin sean@2mi.gg

Distributors 01481 200510 www.a1.gg

A1 Distributors Ltd Sue Lesbirel orders@a1.gg

Financial Services 01481 751000 www.abnamroprivatebanking.gg

ABN Amro Guernsey Ltd Judy Snell info@gg.abnamro.com abt Alex Denoual enquiries@guernseylegal.com

Accent Language School Anna Lisa Detassis info@accent.gg Access Ltd Dan Hubert danhubert@cwgsy.net Action Coach Alan Chapman alanchapman@actioncoach.com

Legal Services 01481 724124 www.guernseylegal.com Education & Training 01481 714909 www.accent.gg Retail 07781 142888 Education & Training 01481 711703 www.actioncoach.com

Active Group Limited Richard Barry info@activeoffshore.com

Financial Services 01481 711822 www.activeoffshore.com

Aeris Aviation David Hayman david@aeirsaviation.co.uk

Travel 07839 702859 www.aerisaviation.co.uk

AFR Advocates Rachel Sutton info@afradvocates.com

Legal Services 01481 743999 www.afradvocates.com

AG Accounting Services Limited Andy Gill andygill@guernseyaccounting.com Aircraft Servicing (Guernsey) Ltd Mark Parr info@flyasg.co.uk Airtel-Vodafone Peter Zunino peter.zunino@airtel-vodafone.com Albany Trustee Company Ltd Anthony Holt info@albanytrustee.com Albecq Trust Company Limited Mik Underdown info@albecq.com

Financial Services 01481 710004 www.guernseyaccounting.com Trades 01481 265750 www.flyasg.co.uk Telecommunications 01481 520121 www.airtel-vodafone.com Financial Services 01481 724136 www.albanytrustee.com Financial Services 01481 740300 www.albecq.com

Alderney Shipping Group Distributors Bruno Kay-Mouat 01481 724810 questions@alderneyshipping.com www.alderneyshipping.com Alliance Ltd Andrew Bagot alliance@cwgsy.net Alpha Estates Ltd David Ingrouille david@alphaestates.net Alternative Solutions Limited Neil Jordan solved@asl.gg

Retail 01481 246827 www.alliance.gg Property 01481 729891 www.alphaestates.net IT & Computing 01481 701234 www.asl.gg

Business Services 01481 252111 www.amalgamatedfm.com

Amalgamated Facilities Management Ltd Mark Edgar enquiries@amalgamatedfm.com

Retail 01481 245713

Amyson’s (1978) Ltd Dennis Steer

Retail 01481 253088 www.annandale.gg

Annandale Ltd Richard Ogier richardo@annandale.gg

Financial Services 01481 722260 www.anson-group.com

Anson Registrars Limited John Le Prevost reception@anson-group.com

Food & Drink 07781 143432 www.apéritif.gg

Apéritif James Le Gallez james@aperitif.gg

Recruitment, HR & Payroll 01481 715757 www.apgroupglobal.com

AP Group Ltd Andrew Cullen info@apgroupglobal.com

Legal Services 01481 755600 www.applebyglobal.com

Appleby Gavin Ferguson guernsey@applebyglobal.com Aquastar Ltd Geoff Wilson aquastar@guernsey.net

Home & Garden 01481 265296

Arborcraft Ltd Jonathan Skillett arborcraft@cwgsy.net Archivist Bryan Smitheram office@archiviststorage.com Armstrong Continuity Limited Chris Oliver info@armstrong-continuity.com Arrowsmith Marlowe Tracy Guille tracyasmlaundry@suremail.gg Artemis Trustees Ltd Robert Sinclair info@artemisci.com Ascot Barclay Group Ltd Mike Allen info@ascotbarclay.com Atec Engineering Limited Adrian Marsh atec@cwgsy.net Atlantis Marine Ltd Patrick Wheeler info@atlantismarine.biz Avant Garden Nick Martel nick@avantgardenguernsey.com

Marine 01481 244550 www.aquastar.gg

Business Services 01481 251484 www.archiviststorage.com Consultants 01481 251683 www.armstrong-continuty.com Cleaners 01481 247633 www.angoragroup.co.uk Financial Services 01481 729466 www.artemisci.com Security 07839 700009 www.ascotbarclay.com Trades 01481 244977 Marine 01481 258514 www.atlantismarine.biz Retail 01481 246611 www.avantgardenguernsey.com

Avenue Clinic Dimi Argyros admin@avenueclinic.co.uk

Health & Beauty 01481 728798 www.avenueclinic.co.uk

AWS Design & Sign Group Steve Free awsgroup@cwgsy.net

Advertising & Marketing 01481 728283

PR / Media / Event & Venue Services 01481 729229 www.black-vanilla.gg

Black Vanilla Jade Isabelle hello@black-vanilla.gg

B B&Q (Retail) Ltd Retail Grant MacGregor 01481 713005 GSY766.DutyManager@b-and-q.co.uk www.diy.com/store.guernsey/BQ_GSY766 Babbé Simon Howitt mail@babbelegal.com Babbé McCathie Don Babbé admin@bmlgsy.com BachmannHR Group Nicky Addlesee bmpsl@bachmanngroup.com Bailiwick Estates Sonia Taylor sonia@bailiwickestates.com

Legal Services 01481 713371 www.babbelegal.com Civil and Structural Engineers 01481 714344 www.bmlgsy.com Recruitment, HR & Payroll 01481 731059 www.bachmannhr.com Property 01481 714243 www.marketplaceguernsey.co.uk

Bailiwick Of Guernsey Guild of Accredited Guides Leisure Carla Bauer 01481 723276 carla.bauer@cwgsy.net www.guernseyguidedtours.com Bank Of Cyprus (CI) Ltd Andrew Dempster info@gg.bankofcyprus.com

Financial Services 01481 716026

Barclays Private Clients International Ltd (Guernsey) Financial Services Justine Gaudion 01481 755314 justine.gaudion@barclayswealth.com www.barclayswealtcom Barras Car Centre Ltd Martyn Torode martyn@barrascarcentre.co.uk Baudains Trade Supplies (BTS) Peter Baudains sales@btsgsy.com

Motoring & Biking 01481 249915 www.barrascarcentre.co.uk Retail 01481 248822 www.btsgsy.com

BCP CI Limited Simon Golland info@bcpci.com

Business Services 01481 241200 www.bcpci.com

BDO Limited Fiona McKane mail@bdo.gg

Financial Services 01481 724561 www.bdo.gg

Beckfords Funeral Services Ltd Jane Duquemin enquiries@beckfords.com Bedell Cristin Mark Helyar annie.zunino@bedellgroup.com Bella Luce Hotel & Spa Luke Wheadon wakeup@bellalucehotel.com Best Books Ltd Colin Langlois admin@bestbooks.gg Betley Whitehorne Image Chris Betley guernsey@wearebwi.com

Funeral Services & Monumental Works 01481 264202 www.beckfords.com Legal Services 01481 812812 www.bedellgroup.com Hotels, Guest Houses & B&Bs 01481 238764 www.bellalucehotel.com Financial Services 01481 253332 www.bestbooks.gg Advertising & Marketing 01481 723456 www.wearebwi.com

Betway Ltd Guernsey Branch Bridget Jennings guernsey@betway.com

Leisure 01481 746411 www.betway.com

BIS Operations Ltd Richard Hamilton info@bis.gg

Business Services 07781 133040 www.bis.gg

Black Horse Offshore Ltd Phillip Le Cheminant phillip.lecheminant@blackhorse.co.uk

Financial Services 01481 710411

Retail 01481 822722 www.fortismerchants.co.uk

Blanchard Building Supplies James Roberts jamesr@blanchard-ald.com

Financial Services 01481 715200 www.blenheimgroup.com

Blenheim Group Alasdair Milroy info@blenheimgroup.com

IT & Computing 01481 746770 www.bleuit.com

Bleu IT Consultants Limited Matt Le Huray info@bleuit.com

Retail 01481 210280 www.bluediamond.gg

Blue Diamond Ltd Alan Roper alan@bluediamond.gg

Marine 01481 726071 www.boatworksguernsey.com

Boatworks+ Mark Nightingale info@boatworksguernsey.com

Home & Garden 01481 200011 www.bonsaigroup.gg

Bonsai Group Mathew Rolfe info@bonsaigroup.gg

Financial Services 01481 726655 www.booksandcompany.gg

Books & Company Ltd John Merrien enquiries@booksandcompany.gg

Funeral Services & Monumental Works 01481 721415

Bordage Monumental Works Ltd Martyn Renouf

Food & Drink 01481 714714 www.boulangerie.gg

Boulangerie Victor Hugo Reda Karim boulangerievh@cwgsy.net BPP Professional Education Sarah Colley guernseyinfo@bpp.com

Education & Training 01481 266176 www.bpp.com/guernsey

Brehon Ltd Sarah Hancock accountants@brehon.co.uk

Financial Services 01481 233009 www.brehon.co.uk

Bridge Dental Clinic Anne Jenkins reception@bridgedental.gg

Health & Beauty 01481 245357 www.bridgedental.gg

Bridgewater Limited Barry Le Pelley admin@bridgewater.co.gg Brittain Hadley Partnership Graham Hollingsworth guernsey@bhg.eu.com

Financial Services 01481 722221 www.bridgewater.co.gg Architects & Surveyors 01481 713573 www.brittain-hadley.com

Brooks Macdonald Jayne Warren guernsey@brooksmacdonald.com

Financial Services 01481 815555 www.brooksmacdonald.com

Browns Advocates Adrian Brown enquiries@brownsadvocates.com

Legal Services 01481 740002 www.brownsadvocates.com

BSG Resources Ltd Peter Driver info@bsgresources.gg Bumblebee Marine Dan Meinke skipper@bumblebee.gg Busy Guernsey Bee Mark Smith Mark@thebusyguernseybee.com Butterfield Bank (Guernsey) Ltd Richard Saunders guernsey@butterfieldgroup.com BWCI Group Stephen Ainsworth mail@bwcigroup.com

Trades 01481 812000 www.bsgresources.com Leisure 01481 720200 www.bumblebee.gg Business Services 07839 264819 www.thebusyguernseybee.com Financial Services 01481 711521 www.gg.butterfieldgroup.com Financial Services 01481 728432 www.bwcigroup.com

Channel Islands Competition and Regulatory Authorites Lisa White info@cicra.gg

C C5 Alliance Limited Marc LainĂŠ enquiries@c5alliance.com Calligo Limited Andrew Wicks info@calligo.net Canaccord Genuity Wealth Management Andy Finch cgwm_offshore@canaccord.com Capelles Building Stores Limited Andy Le Flem sales@capelles.co.uk Cardiac Action Group Gerry Le Roy info@cag.org.gg

IT & Computing 03301 242090 www.calligo.net Financial Servces 01481 733900 www.canaccordgenuity.com Retail 01481 245897 www.capelles.co.uk Charity 07781 129539 www.cag.org.gg

Careers Events Limited Anthony Reynolds info@careersevents.co.uk

Education & Training 01481 727100 www.careersevents.co.uk

Careers Guernsey Sarah Stonebridge careers@education.gov.gg

Education & Training 01481 733044 www.careers.gg

Carey Group Tim Bush info@careygroup.gg

Financial Services 01481 737203 www.careygroup.gg

Carey Olsen Charlotte Barnes charlotte.barnes@careyolsen.com Catherine Best Paul Freeman sales@catherinebest.com Cazenove Capital Management Julian Winser julian.winser@cazenovecapital.com

Legal Services 01481 727272 www.careyolsen.com Retail 01481 237771 www.catherinebest.com Financial Services 01481 703700 www.cazenovecapital.com

CBL Consulting Nick Barton guernsey@cblconsulting.co.uk

Consultants 01481 244433 www.cblconsulting.co.uk

CBO Projects Philip Smith philip.smith@cboprojects.com

Consultants 07781 128208 www.cboprojects.com

CCD Chartered Architects Limited Andrew Dyke mail@ccd-architects.com Chain Limited, The Carl Ceillam info@chainci.com

Architects & Surveyors 01481 726461 www.ccd-architects.com Security 01481 257008 www.chainci.com

Celaro Allison Forman celaro@cwgsy.net

Retail 01481 724721

Channel Design Consultants Bob Farrell bfarrell@cdc.gg

Consultants 01481 236004 www.cdc.gg

Channel Island Ceramics John Litchfield mail@channelislandceramics.com Channel Island Toys Andrew Deane sales@channel-teddy.co.uk Channel Island Lines Nigel Parry nigel.parry@channelislandlines.com

Loss Adjusters 01481 722533 www.ciadjusters.com

Channel Islands Adjusters Limited Julie-anne Headington julie-anne@ciadjusters.com

IT & Computing 01481 722575 www.c5alliance.com

Home & Garden 01481 234000 www.channelislandceramics.com Retail 01481 723871 www.channelteddy.co.uk Distributors 01534 825611 www.channelislandlines.com

Utilities Regulator 01481 711120 www.cicra.gg

Channel Islands Co-operative Society Ltd Colin Macleod customer.relations@channelislands.coop

Retail 01534 879822 www.channelislands.coop Distributors 01481 201430 www.channelisland.lines.com

Channel Island Lines Nigel Parry hello@channelislandlines.com Channel Islands Motor Factors Ltd Nigel Robert nigel.robert@cimotorfactors.com

Motoring & Biking 01481 248411

Channel Islands Securities Exchange Mark Olliphant mark.olliphant@cisx.com

Financial Services 01481 753000 www.cisx.com

Channel Islands Training & Development Ltd Stephanie Bass mail@citd.co.uk

Education & Training 01534 737701 www@citd.co.uk

Channel Welders Retail Toni Clayton 01481 246262 enquiries@channelwelders.gg www.channelwelders.gg Property 01481 244544 www.chateaux.gg

Chateaux Estate Agency Ltd David Corson info@chateaux.gg Cherry Godfrey David Cherry admin@cherrygodfrey.com

Insurance Providers / Financial Services 01481 711666 www.cherrygodfrey.com

Chescoe Chartered Surveyors & Architects Architects & Surveyors Nigel Chescoe 01481 713137 nchescoe2@icloud.com www.chescoecharteredsurveyors.com Food & Drink 01481 726624 www.christies.gg

Christies Group, The Christophe Gaultier manager@christies.gg

Retail 01481 728911

CI Lighting Ltd Roy Rogers cilighting@cwgsy.net

Financial Services 01481 725020 www.cia.gg

CIA Limited Nick England info@cia.gg

Charity 07781 193697 www.cipd.co.uk

CIPD Guernsey Branch Vanessa Harvey guernsey@cipdbbranch.co.uk Claire Boscq-Scott The Busy Queen Bee Claire Boscq-Scott contact@thebusyqueenbee.com Clegg Gifford & Co Ltd Cilla Thompson office@cgguernsey.com Cleland & Co Limited Harry Dick-Cleland info@cleland.gg Climate Controls Ltd B H Bisson mail@climate-controls.com Clos De Vaul Creux Leigh Gibbins eng@closdevaulcreux.co.uk Cogent Limited Nick Ferris mail@cogentlimited.com Collaborate Communications Julie Todd julie@collaboratecommunications.com Collas Crill Iain Beresford guernsey@collascrill.com

Business Services 07797 828950 www.thebusyqueenbee.com Insurance Providers 01481 728987 www.cglloyds.co.uk Financial Services 01481 740205 www.cleland.gg Agriculture & Hortliculture 01481 263860 www.climate-controls.com Hotels, Guest Houses & B&Bs 01481 832527 www.closdevaulcreux.co.uk Financial Services 01481 706780 www.cogentlimited.com

Advertising & Marketing 01481 715222 www.collaboratecommunications.com Legal Services 01481 723191 www.collascrill.com

Collenette Jones Limited Gareth Nicolle mail@cjco.gg

Financial Services 01481 246324 www.cjco.gg

Comprop Steve Marie enquiries@compropci.com

Property 01534 631409 www.compropi.com

Condor Ferries Russell Kew reservations@condorferries.com Consult & Build Limited Tim Guilbert tcg@cwgsy.net Cooper Brouard Estate Agents Ltd Matt Brouard enq@cooperbrouard.com Coppolo & Coyde Jonathan Coyde info@copcoy.com Cranfords Estate Agents Ltd Dominic Bacon sales@cranfords.co.uk Cream Services Guernsey Ltd Pieter Kluyver p.kluyver@guernsey-butter.com Creaseys and Son Ltd Anthony Creasey anthony.creasey@creaseys.com Create Limited James Barker info@create-architecture.com

Travel 01481 729666 www.condorferries.com Trades 07781 148741 www.propertyplus.gg Property 01481 236039 www.cooperbrouard.com Health & Safety Specialists 01481 247248 www.copcoy.com Property 01481 243878 www.cranfords.co.uk Distributors 01481 751000 www.guernsey-butter.com Retail 01481 720203 www.creaseys.com Architects & Surveyors 01481 259333 www.create-architecture.com

David Jackson Accountant and Financial Manager Financial Services David Jackson 07781 105457 davidjackson@cwgsy.net www.guernseyfinancialmanager.com de garis accounting Diane de garis diane@degaris.gg De Jersey, B R French Polisher B De Jersey bdejersey@cwgsy.net Deloitte LLP John Clacy jclacy@deloitte.co.uk Deutsche Bank International Limited Michael McKay michael.mckay@db.com

Digimap Ltd Colin Le Conte admin@digimap.gg Dixcart Trust Corp Ltd John Nelson advice.guernsey@dixcart.com Dominion Fund Management Limited Tim Nelson investorservices@dominion-funds.com Donkeylogic Limited Justin Guilbert iinfo@donkeylogic.com

Financial Services 01481 719000 www.credit-suisse.com

Dorey Financial Modelling Martyn Dorey martyn.dorey@doreyltd.com

Credit Suisse Trust AG Anne Bigeard guernsey.location@credit-suisse.com

Financial Services 01481 719100 www.credit-suisse.com

Dorey Lyle & Ashman Ltd Adrian Ashman home@dla.gg

Crowd Media Jo Porritt hello@crowdmedia.co.uk Crowd Training Academy Jo Porritt hello@crowdtraining.me CT Plus Lee Murphy guernsey@htcgroup.org

Financial Services 01481 726375 www.criteriawm.com Advertising & Marketing 01481 721632 www.crowdmedia.co.uk Education & Training 01481 721632 www.crowdtraining.me Travel 01481 700456 www.buses.gg

D D.D.S. Archive Storage Ltd J Kempson ddsarchive@cwgsy.net Da Nello Ltd Nello Ciotti danello@cwgsy.net

Business Services 01481 740214 Food & Drink 01481 721552 www.danello.gg

Home & Garden 01481 247356 Financial Services 01481 724011 www.deloitte.co.uk Financial Services 01481 702000 www.db-ci.com

Delta Training & Consultancy Education & Training Dawn Bagnall 07839 123011 info@guernseyfirstaid.com www.guernseyfirstaid.com

Credit Suisse (Channel Islands) Ltd Peter Webber guernsey.location@credit-suisse.com

Criteria Wealth Management Ltd Mark Penney info@criteriawm.com

Financial Services 01481 254748 www.degaris.gg

Doyle Motors Ltd Pierre Payne pierre@doylemotors.co.uk Duke Of Normandie Hotel Alan Sillett enquiries@dukeofnormandie.com DPS Global Healthcare Recruitment Roger Seaforth info@dpsglobalrecruitment.com Duke of Richmond Hotel, The Lukas Laubscher reservations@dukeofrichmond.com

Mapping 01481 700321 www.digimap.gg Financial Services 01481 723996 www.dixcart.com Financial Services 01481 734342 www.dominion-funds.com IT & Computing 01481 252222 www.donkeylogic.com Financial Services 01481 729044 www.doreyltd.com Trades 01481 258123 www.dla.gg Motoring & Biking 01481 724025 www.doylemotors.co.uk Hotels, Guest Houses & B&Bs 01481 721431 www.dukeofnormandie.com Recruitment, HR & Payroll 01481 255588 www.dpsglobalrecruitment.com Hotels, Guest Houses & B&Bs 01481 726221 www.dukeofrichmond.com

Dunnell Robertson Partnership Mitchel Sneddon mitchell@drp.co.uk

Architects & Surveyos 01481 72773 www.drp.co.uk

DW Arundell and Co Ltd Penny Wilson dwa@dwaflooring.com

Retail 01481 246844 www.dwaflooring.com

E Financial Services 01481 722322 www.eisturdza.com

E.I. Sturdza Strategic Management Limited Adam Turberville info@eisturdza.com East Harbour Associates Ltd Jonathan Guillemet info@east-harbour.com

Consultants 01481 712826 www.east-harbour.com

Eaton Place Investments Ltd Ondrej Faborsky centrumgsy@aol.com

Financial Services 01481 721069

Ec events Julie Settle admin@ec-jersey.com

Event & Venue Services 01534 484234 www.ec-jersey.com

Ecoscreed (CI) Limited Andy Allen info@ecoscreedci.com

Trades 07781 457217 www.ecoscreedci.com

EFG Private Bank Channel Islands Limited Peter Daniels info@efgci.com

Financial Services 01481 723432 www.efginternational.com

ELM Compliance Consultants Limited Emma Mauger emma@elmcompliance.com

Financial Services 07781 109289 www.elmcompliance.com Consultants 01481 725770 www.estibuild.co.uk

Estibuild Limited Stephen Hargreaves info@estibuild.co.uk EY Mike Bane eyguernsey@uk.ey.com Evans & Co Brian Evans info@evansofficeinteriors.com

Financial Services 01481 717400 www.ey.com/channel_islands

Business Services 01481 253277 www.evansofficeinteriors.com

Recruitment, HR & Payroll 01481 748106 www.focushrs.com

Focus Group Katie Bellingham info@focushrs.com

Retail 01481 238395

Forest Stores Ltd Keith Bienvenu foreststores@cwgsy.net Fort Grey Consulting Limited Daniel de Lisle daniel.delisle@fortgreyconsulting.com

Financial Services 01481 234460 www.thefortgroup.com

Fort Group, The Jos Ensink info@thefortgroup.com Fractional Ownership Consultancy Limited, The Nick Hannah info@fractional.net

Property 01481 747804 www.fractional.net Distributors 01481 200800 www.fsci.co.uk

Fuel Supplies (C.I.) Ltd Jennie Hamilton enquiries@fsci.co.uk

Property 01481 730702 www.fullergroup.co.uk

Fuller Group Ltd Alex Fuller contact@fullergroup.co.uk Fumoto Engineering of Europe Ltd Richard Flemming sales@fumoto-valve.com Fusion Systems Ltd Paul Briggs enquiry@fusion-systems.com

Consultants 07781 439746 www.fortgreyconsulting.com

Trades 01481 716987 www.fumotousa.com IT & Computing 01481 721031 www.fusion-systems.com

Financial Services 01481 240899 www.evansbond.com

Evans Bond Ltd Jon Bond Jon@evansbond.com

Travel 07781 155545 www.executivecarsguernsey.com

Executive Car Services Ltd Andy Ogier executivecars@cwgsy.net

G Architects & Surveyors 01481 237360 www.g2a.gg

g2a Architecture Laura Priaulx hello@g2a.gg

F Architects & Surveyors 01481 728020 www.falla.co

Falla Associates International Ltd David Falla guernsey@falla.com

Distributors 01481 249094 www.ferryspeed.com

Ferryspeed (Guernsey) Ltd Martyn Langlois sales@ferryspeed.com

Trades 01481 247290

Finigan & Gibson Dave Finnigan FirstAid.gg John Atkins contact@firstaid.gg

Financial Services 01481 257996 www.fnbci.co.uk

FNB Channel Islands Rory Richards info@fnbci.co.uk.com

Firstcall Recruitment Ltd Tina Quertier info@firstcall.co.gg

Recruitment, HR & Payroll 01481 714634 www.firstcall.co.gg Financial Services 01481 234200 www.firstnames.com/locations/guernsey

First Names Group David Preston guernsey@firstnames.com Fleur du Jardin, Hotel Ian Walker info@fleurdujardin.com

Education & Training 01481 266799 www.firstaid.gg

G4S Secure Solutions Deanne Le Gresley enquiries@gg.g4s.com

Business Services 01481 265133 www.g4s.gg

Galaxy CI Computer Brokers Ltd Stuart Moseley info@galaxyci.com

IT & Computing 01481 740022 www.galaxyci.com

Garenne Construction Group Ltd Richard Jones enquiries@garenne.gg

Trades 01481 254262 www.garenne.gg

Generali Worldwide Insurance Company Ian Robinson enquiries@generali-guernsey.com Geomarine Limited Ian Gilmour enquiries@geomarine.gg

Insurance Providers 01481 715400 www.generali-worldwide.com Trades 01481 201015 www.geomarine.gg

Giroscope Limited Joanne Robilliard info@giroscope.gg

Recruitment, HR & Payroll 01481 729020 www.giroscope.gg

Gower Financial Services Rob Boyd theansweris@gowerfinancial.com

Financial Services 01481 700155 www.gowerfincancial.com

Food & Drink 01481 257996 www.fleurdujardin.com

Granite Le Pelley Ltd Phil Le Roy enquiries@granitelepelley.gg

Financial Services 01481 753400 www.gt-ci.com

Grant Thornton Ltd David Spring info@gt-ci.com

Renewable Energy 01481 727388 www.greenacorn.gg

Green Acorn Ltd Keith Hounsell info@greenacorn.gg

Consultants 07781 137918 www.greenlightci.com

Greenlight Ltd Alan Chapman alan.chapman@greenlightci.com

Gardeners & Landscapers / Retail 01481 235936 www.gff.gg

GFF Guernsey Greg Forino gregforino@gff.gg GTA University Centre Simon Le Tocq admin@gta.gg

Guernsey Auto & Electrical Supply Co. Ltd Philip Sandwith info@guernseyauto.gg

Guernsey Botanical Trust Hugh Johnson guides@guernseywalledgarden.org.gg Guernsey College of Further Education Saboohi Famili college@gcfe.net

Guernsey Event Company Ltd, The Alex Bridle info@eventguernsey.com Guernsey Event Medical Services Ltd John Atkins contact@gems.gg

Guernsey Flowers Ltd Bridget Foss info@sendabunch.co.uk Guernsey Freight Services Ltd Gary Robilliard info@guernseyfreight.com Guernsey Gas Ann Cox jsd@i-e-g.com Guernsey Housing Association Steve Williams ghaenquiries@gha.gg Guernsey Mind Emily Litten nicky.lenoury@guernseymind.org.gg

Retail 01481 724001

Guernsey Photographics Ltd Tim Harland arcade@guernseycomputers.com Guernsey Post Bethan Griffiths custserv@guernseypost.com

Distributors 01481 711720 www.guernseypost.com

Publishers 01481 240240 www.guernsey-press.com

Guernsey Press Company Ltd, The J Marquand newsroom@guernsey-press.com

Recycling 01481 245402 www.guernseyrecycling.co.uk

Guernsey Recycling Ltd Alan Crowe guernseyrecycling@cwgsy.net Guernsey Registry Alan Bougourd enquiries@guernseyregistry.com

Business Services 01481 743800 www.guernseyregistry.com

Guernsey Sands (Stillbirth & Neonatal Death Society) Charity Rob Jones 0 7781 103435 guernseysands@gmail.com www.guernseysands.org.gg Archive & Storage 01481 700077 www.guernseyselfstore.com

Guernsey Self Store Ray Blakely space@guernseyselfstore.com Guernsey Sheet Metal Co (1993) Ltd Adrian Vaudin gsmco@cwgsy.net

Trades 01481 723617 Education & Training 01481 720392 www.library.gg

Guille-Alles Library Laura Milligan ga@library.gg

Education & Training 01481 737500 www.guernseycollege.ac.gg

Distributors 01481 200700 www.electricity.gg

Guernsey Electricity Ltd Alan Bates admin@electricity.gg

Charity 01481 713961 www.guernseywalledgarden.org.gg

Charity 07781 467316 www.disabilityalliance.org.gg

Guernsey Disability Alliance Karen Blanchford info@disabilityalliance.org.gg

Guernsey Pearl Ltd Andy Ison andyison@hotmail.com

Motoring & Biking 01481 726644 www.guernseyauto.gg

Food & Drink 01481 237777 www.guernseydairy.com

Guernsey Dairy Andrew Tabel admin@guernseydairy.com

Guernsey PA Connect Donna Olliver guernseypaconnect@suremail.com

Education & Training 01481 721555 www.gta.gg

Retail 01481 723036

Guernsey Beds & Bedding Peter de Laune sales@guernseybedding.co.uk

Guernsey Finance Dominic Wheatley info@guernseyfinance.com

Trades 01481 257610 www.granitelepelley.gg

Event & Venue Services 01481 728686 www.eventguernsey.com Event & Venue Services 01481 266799 www.gems.gg Financial Services 01481 720071 www.guernseyfinance.com Retail 01481 251929 www.sendabunch.co.uk Distributors 01481 238180 Distributors 01481 724811 www.gsygas.com Housing 01481 245530 www.gha.gg Charity 01481 722959 www.guernseymind.org.gg Not For Profit 01481 700567 www.guernseypaconnect.com Retail 01481 266404 www.guernseypearl.co.uk

H Advertising & Marketing 01481 714437 www.hamiltonbrooke.com

Hamilton Brooke June Ozanne post@hamiltonbrooke.com

Financial Services 01481 704800 www.harbour.co.gg

Harbour Trustees Ltd Sally Wilkinson mail@harbour.co.gg

Legal Services 01481 721316 www.haskinslegal.com

Haskins Legal Felicity Haskins info@haskinslegal.com

Recruitment, HR & Payroll 01534 750106 www.hassellblampied.com

Hassell Blampied Associates Lesley Harrison enquiries@hassellblampied.com Headway Guernsey LBG Philippa Stahelin fundraising@headwayguernsey.org.gg

Health and Beauty 01481 707470 www.healthtravel.org

Health Information Guernsey Wendy Beaven info@healthtravel.org Healthspan Limited Ann Outram headoffice@healthspan.co.uk Heimdallr Solutions Ltd Jim Ponsonby info@heimdallrsolutionsltd.com Henderson Green Richard Spinney richard@hgp-guernsey.com Heritage Group Ltd Kevin Roberts info@heritage.co.gg Heritage Insurance Brokers Ltd Gordon Snell info@heritage.co.gg

Charity 01481 265623 www.headwayguernsey.com

Retail 01481 711321 www.healthspan.co.uk Education and Training 07837 936754 www.heimdallrsolutionsltd.com Trades 01481 729967 www.hendersongreen.co.uk Financial Services 01481 716000 www.heritage.co.gg Insurance Providers 01481 740000 www.heritageinsurance.gg

HFL Limited Nigel Westgarth admin@hfl.co.gg

Holeshot Ltd Marc Maubec holeshot@cwgsy.net HSBC Bank Plc Kieran Rose kieran.s.rose@hsbc.com HSBC Private Bank (CI) Ltd Ian Richardson ian.f.richardson@hsbcpb.com HSSD Occupational Health Service Ann Finnerty ann.finnerty@ gov.gg Hunt Brewin Peter Brewin peter@huntbrewin.com HVC Mark Farey info@hvc.gg

Financial Services 01481 722066 www.hfl.co.gg Retail 01481 721313 www.holeshot-fashion.com Financial Services 01481 717705 www.hsbc.co.uk Financial Services 01481 759000 www.hsbcprivatebank.com Helth & Beauty 01481 707411 www.gov.gg/occupationalhealth Architects & Surveyors 01481 728236 www.huntbrewin.com Trades 01481 700275 www.hvc.gg

Iris Freight CI David Nuth david@irisfreightci.com

IAM Advisory Michael Strachan michael.strachan@iamadvisory.com Ian Brownâ&#x20AC;&#x2122;s Cycle Shop Ian Brown reservations@selfcatering.co.gg Ideal Furnishings Ltd Steve Argo sales@idealfurnishings.co.uk Ilex Lodge Ltd Sandra Berry reservations@selfcatering.co.gg Immuno Biotech Ltd David Noakes info@gcmaf.eu Indulge Media Ltd Russell Isabelle hello@indulgemedia.com

Travel 01481 720210 www.icw.gg

Island Electrics Ltd Richard Cowling island.electrics@cwgsy.net

Trades 01481 263598

Island FM Mike Huston info@islandfm.com

International Energy Group Tony Nicholls energy@i-e-g.com Intertrust Group Paul Schreibke guernsey@intertrustgroup.com Intransit Limited Lauren Le Feuvre info@intransit.gg

Marine 01481 249294 www.islandmarinecraft.co.uk

Island Marine Craft Ltd Ian Moxon islandmarine@cwgsy.net

Media / Advertising & Marketing 07839 198302 www.islandmums.com Health & Safety Specialists 07781 146007 www.islandposturecentre.com

Island Waste Ltd (Skips R Us/Circuit Skips/Rf Mills) Dan Hubert recycle@islandwaste.gg Financial Services 01481 716575 www.iamadvisory.com Retail 01481 721581 www.selfcatering.co.gg Retail 01481 720121 www.idealfurnishings.co.uk

Islands Peter Rowe insure@islandinsurance.gg Isle of Sark Shipping Company Sarah Masterton info@sarkshipping.gg Itchyfeet Recruitment Agency Jodie Baker team@itchyfeet.gg

Trades 01481 235762 www.islandwaste.gg Insurance Providers 01481 710731 www.islandsinsurance.gg

Shippers 01481 724059 www.sarkshippingcompany.com Recruitment, HR & Payroll 01481 722817 www.itchyfeet.gg

Hotels, Guest Houses & B&Bs 01481 237491 www.selfcatering.co.gg Manufacturers 01481 722787 www.igcmaf.eu Advertising & Marketing 01481 740073 www.indulgemedia.com

Consultants 01481 242700 www.integrated-skills.com Distributors 01481 715634 www.i-e-g.com Financial Services 01481 211000 www.intertrustgroup.com Travel 01481 700066 www.intransit.gg

Investec Kay Parnwell kay.parnwell@investec-ci.com

Financial Services 01481 706483 www.investec-ci.com

Investec Asset Management Jeanette Winfindale offshore.investor@investecmail.com

Financial Services 01481 709847 www.investec-ci.com

Ipes Andrew Whittaker andrew.whittaker@ipes.com

Media / Advertising & Marketing 01481 242000 www.islandfm.com

Island Lock & Safe Co Guernsey Ltd Security Trevor Mahy 01481 714050 enquiries@ilsg.co.uk www.ilsg.co.uk

Island Posture Centre Richie McCurdy info@islandposturecentre.com

Insurance Corporation of the Channel Islands Ltd Insurance Providers Mandy Hunt 01481 713322 icci@insurancecorporation.com www.insurancecorporation.com Integrated Skills (Guernsey) Ltd Matthew Polson info@integrated-skills.com

Shippers 07797 728316 www.irisfreightci.com

Island Coachways Ltd Hannah Beacom admin@icw.gg

Island Mums Sasha Kazantseva info@islandmums.com

Screenprinters 07781 464586 www.irisanddora.co.uk

Iris and Dora Denyse McGahy studio@irisanddora.co.uk

Financial Services 01481 713843 www.ipes.com

J JK Window Blinds Kevin Philp info@jkblinds.com JT Paul D Taylor pauldtaylor@jtglobal.com Jacksons (CI) Ltd Peter Campbell petercampbell@jacksons.gg Jamie Falla Architecture Jamie Falla studio@jamiefalla.com Johansen Executive Coaching Cato Johansen cato@johansenexecutivecoaching.com Joyâ&#x20AC;&#x2122;s Production Services Ltd Peter Joy info@joys.com Julius Baer & Co Ltd Tony Crawley tony.crawley@juliusbaer.com

Retail 01481 725991 www.jkblinds.com Telecommunications 01481 888134 www.jtglobal.com Motoring & Biking 01481 235441 www.jacksonsci.com Architects & Surveyors 01481 728886 www.jamiefallaarchitecture.c Education & Training 01481 736215 www.johansenexecutivecoaching.com Event & Venue Services 01481 727117 www.joys.com Financial Services 01481 726618 www.juliusbaer.com

Leapfrog Recruitment Consultants Chris Gnapp jobs@leapfrogjobs.com

Education and Training 01481 246973 www.learningclubs.com

Learning Clubs Carol Railton c_railton@yahoo.com

Manufacturing 01481 246861

K De P Glass Ltd Alan Tacon alant@kdep-glass.com

Financial Services 01481 253050 www.kempletissier.com

Kemp Le Tissier Limited Angus Kemp info@kempletissier.com Kingdom Architects + Planners David Kingdom kingdom@kingdomarchitecture.com

Architects & Surveyors 01481 723658 www.kindomarchitecture.com Financial Services 01481 721000 www.kpmg.com/channelislands

KPMG Channel Islands Neale Jehan njehan@kpmg.com

Financial Services 01481 711211 www.krys-global.com

KRyS Global Caroline Malloy admin@krys-global.com

Financial Services 07911 728250 www.kycme.com

KYCme (Guernsey) Ltd Dominique Carpentier dominique@kycme.com

L La Collinette Hotel Ltd Andrew Chambers reservations@lacollinette.com

Hotels, Guest Houses & B&Bs 01481 710331 www.lacollinette.com

La Fregate Hotel Simon Dufty enquiries@lafregatehotel.com

Hotels, Guest Houses & B&Bs 01481 724624 www.lafregatehotel.com

La Pointe Farm Apartments Kevin Gallichan lapointefarm@guernsey.net

Hotels, Guest Houses & B&Bs 01481 267169 www.lapointefarm.com

La Villette Hotel & Leisure Club Graham Power reservations@lavillettehotel.co.uk

Hotels, Guest Houses & B&Bs 01481 235292 www.lavillettehotel.co.uk

Larbalestier Opticians Simon Larbalestier hello@opticians.gg

Health & Beauty 01481 710781 www.opticians.gg

Law At Work Kelly Flageul admin@lawatworkci.com

Recruitment, HR & Payroll / Health & Safety Specialists 01481 727155 www.lawatworkci.com

Le Coin Trophies Steven Le Prevost info@lecointrophies.co.uk

Retail 01481 713277 www.lecointrophies.co.uk

Le Friquet Garden Centre Retail James Robin 01481 259220 manager@lefriquetgardencentre.gg www.bluediamond.gg/le-friquet-garden-centre.gg Motoring & Biking 01481 264811 www.lemontsaint.co.uk

Le Mont Saint Garage David Beausire dave@lemontsaint.co.uk Le Nautique Restaurant GĂźnter Botzenhardt lenautiquerestaurant@msn.com

Food & Drink 01481 721714 www.lenautiquerestaurant.co.uk

Le Page, Robert W. Architects & Chartered Surveyors Architects & Surveyors Robert Le Page 01481 725239 architect@rwlp.co.gg www.rwlp.co.gg

Recruitment, HR & Payroll 01481 711188 www.leapfrogjobs.com

Learning Company Ltd, The Kathy Tracey mail@thelearningcompany.ws

Education & Training 01481 730598 www.thelearningcompany.gg

Les Buttes Holiday Cottages Martin Ozanne info@lesbuttes.com

Hotels, Guest Houses & B&Bs 01481 266363 www.lesbuttes.com

Les Cocquerels Guest House Hotels, Guest Houses & B&Bs R Pipet 01481 254468 pipet.family@hotmail.co.uk www.visitguernsey.com/accommodation#2005 Event & Venue Services 01481 727793 www.lescotils.com

Les Cotils Fiona Naftel reception@lescotils.com

Les Granges de Fleurs Holiday Apartments Hotels, Guest Houses & B&Bs Michael de Garis 01481 256879 lesgrangesdesfleurs@cwgsy.net www.grangesdesfleurs.com Les Merriennes Self Catering S Paine paine@cwgsy.net Les Vaugrats Campsite J Laine enquiries@vaugratcampsite.com

Hotels, Guest Houses & B&Bs 01481 263262 www.visitguernsey.com/accomodation#2005

Liberation Group, The Mark Crowther info@liberationgroup.com

Leisure 01481 257468 www.vaugratcampsite.com Food & Drink 01534 764000 www.liberationgroup.com

Liberation Management Ltd David Rowlinson info@liberation.gg

Financial Services, 01481 740145 www.liberation.gg

Lince Salisbury Matt Godfrey mgodfrey@lince-salisbury.com

Business Services 01481 735000 www.lince-salisbury.com

Lindum Consult Andrew Morley lindumconsult@gmail.com

Architects and Surveyors 01481 264526

Links Communications Richard Bird links@guernseynet

Telecommunications 01481 248360 www.linkslocator.co.uk

Liquid Katrina Bray katrina@weareliquid.com

Advertising & Marketing 01481 728841 www.weareliquid.com

Livingroom Estate Agents Richard Hardie info@livingroom.gg Lloyds Bank International Limited Mike Starkey mike.starkey@lloydsbankinternational.com

Property 01481 233008 www.livingroom.gg Financial Services 0845 7309373 www.lloydsbankinternational.com

Logicalis Guernsey Limited Rene Brun solutions@gg.logicalis.com

IT & Computing 01481 737000 www.gg.logicalis.com

Long Port Properties Ltd Charles Billson steve.brehaut@long-port.com

Property 01481 728721 www.long-port.com

Louvre Group Derek Baudins guernsey@louvregroup.com

Financial Services 01481 727249 www.louvregroup.com

Lovell Ozanne & Partners Ltd Andrew Ozanne admin@lovellozanne.com

Architects & Surveyors 01481 235397 www.lovellozanne.com

LRD - The Big Idea Jim Delbridge jim@lrd-thebigidea.com LUCID Emma Mauger emma@belucid.gg

Advertising & Marketing 01481 750490 www.lrd-thebigidea.com Advertising & Marketing 01481 237723 www.lucid.gg

Miton Optimal Portfolio Managment CI Limited Mark Margetts-Smith info@mitonoptimal-ci.com Financial Services 07911 717755 www.madihan.com

Madihan Limited Sue Guillard info@madihan.com

Leisure 01481 266366 www.themallardcomplex.com

Mallard Cinema, The David Brown info@mallardcinema.co.uk Mappin and Webb Stephanie Duskova 433@mwgroup.co.uk

Retail 01481 723621 www.mappinandwebb.com/store-finder/Guernsey/433 Marine / Trades 01481 243048 www.mge.gg

Marine & General Engineers Ltd David Coleman gcc@mge.gg

Marine 01481 253181 www.marine-electronics.co.uk

Marine Electronics Ltd Alan Green sales@marine-electronics.co.uk Martel Maides Richard Fox info@martelmaides.co.uk

Property / Auctioneers 01481 713463 www.martelmaides.co.uk

Martel-Dunn Recruitment Sandra Martel-Dunn recruit@martel-dunn.com

Recruitment, HR & Payroll 01481 730565 www.martel-dunn.com Retail 01481 734444

Martin Oâ&#x20AC;&#x2122;Meara Gary Willcocks garyw@momeara.co.uk Martyn Guille Silversmiths and Fine Jewellers Martyn Guille info@channelsiandsilver.com Mauger, D. P. Electrical Contractor Dave Mauger davemauger@cwgsy.net

Retail 01481 236161 www.channelislandsilver.com Trades 07781 165892

Mawson Collins Howard Mawson info@mawsoncollins.com

Property 01481 244244 www.mawsoncollins.com

Mayside Recycling Michael Grime info@mayside recycling.gg

Recycling 01481 247599 www.maysiderecycling.gg

Maxicorp Ltd Zef Eisenberg admin@maxicorp.co.uk Medical Specialist Group Neil Robilliard info@msg.gg Mekad (Guernsey) Limited Dominique Carpentier info@mekad.com Melody Press Adrian Tostevin adrian@melodypress.com Mercury Distribution Ltd James Greening jgreening@mercurydistribution.com Michele Hilton Design Michele Hilton www.michelehilton.com Millard & Co Ltd Tim Millard millards@cwgsy.net Milroy Capital Ltd Robert Milroy rmilroy@milroycapital.com

Education & Training 07781 130128 www.mindfulguernsey.com

Mindful Guernsey Nicky Jenkins info@mindfulguernsey.com

Property 01481 521950 www.maxicorp.co.uk Health 01481 238565 www.msg.gg Financial Services 07911 728250 www.mekad.com Business Services 01481 245596 Retail 01481 721122 Home & Garden 07781 464600info@michelehilton.com Motoring and Biking 01481 720777 www.millards.org Financial Services 01481 714942 www.milroycapital.com

Manufacturers 01481 241024 www.monaflex.com

Monarch Vulcanising Systems Ltd Toni Elderfield info@monaflex.com

Architects & Surveyors / Property 01481 742280 www.montagu-evansci.com

Montagu Evans Channel Islands Tony Rowbotham info@montagu-evansci.com Moore Stephens Lance Spurrier ms@msgsy.com

Financial Services 01481 740044 www.mitonoptimal-ci.com

Financial Services 01481 721769 www.msguernsey.moorestephens.com

Mora Restaurant and Brasserie Andre Moreira eat@mora.gg Morgan Sharpe Administration Ltd Serena Tremlett info@morgansharpe.com Mourant Ozannes Robert Shepherd guernsey@mourantozannes.com

Food & Drink 01481 725053 www.mora.gg Financial Services 01481 231100 www.morgansharpe.com Legal Services 01481 723466 www.mourantozannes.com

MS & Co Martin Sandle ma@msandco.gg

Financial Services 01481 701521

Muse Steve Le Poidevin relax@musge.gg

Food & Drink 01481 727101 www.muse.gg

N N St J Paint & Son Ltd Paul Paint paint@guernsey.net Nashcopy CI Ltd Clive Le Tissier i@nashcopy.com National Trust of Guernsey, The Sarah Lampitt admin@nationaltrust.gg

Retail 01481 721096 Business Services 01481 712808 www.nashcopy.com Charity 01481 255384 www.nationaltrust.gg

Navitaur Limited Nick Bennett info@navitaur.com

Consultants 01481 238512 www.navitaur.com

Nerine Trust Company Ltd Keith Corbin info@nerine.com

Financial Services 01481 701300 www.nerine.com

Network Insurance and Financial Planning June Goater admin@network.gg Next Generation IT Jason Connolly info@ngit.co.uk Nick Brett Property Ltd Nick Brett info@brettproperty.com Nordben Life & Pension Insurance Sue Garrett info@nordben.com Norman Piette Ltd Tony Gallienne sales@normanpiette.com

Insurance Providers 01481 701400 www.network.gg IT & Computing 01481 750750 www.ngit.co.uk Property 01481 720123 www.brettproperty.com Insurance Providers 01481 702900 www.nordben.com Retail 01481 245801 www.norman-piette.com

Education & Training 01481 253953 www.normandiehs.com

Normandie Health & Safety Limited Chris Schofield info@normandiehs.com Normanor Limited Sara Harborow info@normanor.co.uk

Distributors 0 1481 268330

Nova Wealth Ross Preston info@novagroup.com

Financial Services 01481 231997 www.novagroup.com

Financial Services 01481 722584 www.oaktrustgroup.com Business Services 01481 244048 www.ocs-ci.com

OCS One Complete Solution Ltd Paul Timms guernsey@ocs.co.uk

Financial Services 01481 743600 www.ci.odeywealth.com

Odey Wealth Management (CI) Limited Sarah Thomson-Kennedy info@odeywealth.com

Business Services 01481 234490

Office Projects Tony Veron tonyveron@officeprojects.gg

Financial Services / Education & Training 01481 736040 www.offshore.gg

Offshore Electronics Ltd Steve Marshall steve.marshall@offshore-electronics.co.uk Offshore Payroll Ltd Gary Hill gary@offshorepayroll.com Ogier Katie Rooney gsy@ogier.com Old Government House Hotel & Spa, The Tracey Oâ&#x20AC;&#x2122;Neill toneill@rchmail.com

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Â Oak Trust (Guernsey) Limited David Willis dwillis@oaktrust.co.uk

Optimus Group Limited Peter Mills info@optimusgrouplimited.com

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Providence Global Limited Financial Services Sarah Whittaker 01481 753333 info@provifinancial.co.uk www.theprovidenceworld.com

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Rotorswing UK Ltd Nick Piper nick@rotorswing.co.uk

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Financial Services 01481 721374 www.saffery.gg

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Property 01481 832704 Insurance Providers 01481 737414 www.sapphire.gg

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Hotels Guest Houses & B&Bs 01481 724452 www.sarniahotels.com

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Specsavers Opticians Chris Goldsborough dir.guernsey@st.uk.specsavers.com

Health & Beauty 01481 723530 www.specsavers.com

SPF Private Clients (Channel Islands) Ltd Pierre Blampied pblampied@spf.gg

IFA 01481 715234 www.spf.gg

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Parish Authority 01481 244130

Stan Brouard Group Bridget Foss info@stanbrouard.com

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Standard Chartered Trust (Guernsey) Limited Financial Services Trevor Kelham 01481 721787 trevor.kelham@sc.com www.sc.com/gg Financial Services 01481 708275 www.investment.stanleygibbons.com

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T Target Auto Parts Ltd Martyn Le Vallee target@cwgsy.net

Retail 01481 721928 www.targetautoparts.co.uk

U Urban Kitchen Food & Drink Andrew Pender 01481 736366 enquiries@urbankitchen.co.gg www.urbankitchen.gg

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Travel Counsellors - Chris Roberts Travel Chris Roberts 01481 712549 chris.roberts@travelcounsellors.com www.travelcounsellors.com/chris.roberts Travel Counsellors - Vaughan Davies Travel Vaughan Davies 01481 726837 vaughan.davies@travelcounsellors.com www.travelcounsellors.com/vaughan.davies Travel Solutions Fred Eulenkamp guernsey@travelsolutions.uk.com

Travel 01481 715145 www.travelsolutions.uk.com

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Financial Services 01481 727429 www.trinitytrust.co.uk

Troalic A J & Sons Ltd Andrew Troalic ajtroalics@cwgsy.net Trust Corporation of the Channel Islands Limited Ken Wrigley ken.wrigley@trustcorpci.com TT Software Limited Tony Trenker admin@ttsoftware.gg TTC Travel Group Limited Michael Page michael.page@bookttcuk.com Tyrrell Dowinton Associates Ltd Paul Dowinton mail@tda.gg

Retail 01481 245363 Financial Services 01481 730430 www.trustcorpci.com IT & Computing 01481 700202 www.ttsoftware.gg Travel 01481 754771 www.thetravelcorporation.com

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Advertising & Marketing 01481 700660 www.vantage-marketing.co

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Consultants 07781 457455 www.veneti.co.uk

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Financial Services 01481 726034 www.orangefield.com PR / Media 01481 233080 www.vortexpr.com

Architects & Surveyors 01481 259959 www.tda.gg

Waitrose Guernsey Ian Burdekin manageradmiralpark@waitrose.co.uk Walkers Nikki Travers info@walkersglobal.com Watts & Co Limited Jo Watts info@wattsandco.co Weighbridge Trust Ltd Du Preez Vermeulen admin@weighbridge-trust.co.uk

Retail 01481 729222 www.waitrose.com

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White House Hotel Jonathan Watson hotel@herm-island.com

Hotels, Guest Houses & B&Bs 01481 722377 www.herm-island.com

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Window Service Centre Mark De la Rue wsc.ltd@cwgsy.net

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Legal Services 01481 723723 www.walkersglobal.com

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