Business Events Africa August 2019 Vol 39 No 8 by Contact Publications

www.businesseventsafrica.com

Voice of the Business Events Industry in Africa

Vol 39 No 8 August 2019

Rethink Conventional Conferencing

THINK BIRCHWOOD

Relax, do business!

Business Events Africa: Serving the business events industry for 39 years

CONTENTS

VOL 39 NO 8 AUGUST 2019

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About the cover Rethink conventional conferencing: Think Birchwood Birchwood Hotel & OR Tambo Conference Centre, specialists in the conferencing and accommodation industry, ensure that their product offerings and feature-rich experiences are anything but standard.

19 20 Gallagher

Convention Centre: committed to service excellence.

Special Features 10 REPORT BACK: EVENT GREENING FORUM CONFERENCE 2019 The EGF Congress took place on 11 July at Hominin House, Maropeng. The packed one-day programme featured 14 speakers who addressed different aspects of the day’s theme: Imagining a Different Future. Business Events Africa shares the highlights

12 REPORT BACK | SAACI CONGRESS 2019 IS ‘SWITCHED ON’ FOR BUSINESS The Southern African Association for the Conference Industry (SAACI) Congress 2019, themed Switched On, recently took place at the Southern Sun Elangeni Maharani in Durban. Business Events Africa takes a look at the highlights and people spotted at this fantastic industry event.

Top convention centres This month, Business Events Africa is proud to present some of the best convention centres that South Africa has to offer.

22 Durban ICC:

Africa’s leading convention centre.

24 Cape Town

International Convention Centre: How well do you know the CTICC?

26 Sandton

Convention Centre: The ideal venue for every event.

27 CSIR

International Convention Centre: 40 years of seamless service.

The authority on meetings, exhibitions, special events and incentives management

Published by the proprietor Contact Publications (Pty) Ltd (Reg No. 1981/011920/07)

34 Spotlight on Mpumalanga 34 ENJOY THE VIEW FROM THE TOP AT AHA CASA DO SOL The Kruger National Park is Mpumalanga’s premier destination, where travellers can see South African wildlife flourish in its natural habitat, experience the famous Big 5 and go on one-of-a-kind safaris. Just 15 minutes away is the aha Casa do Sol Hotel and Resort, a luxury estate hotel surrounded by glades, gardens and pools, blending perfectly into the natural landscape as if it were simply always meant to be there.

Features 4 Editor’s comment Being ‘switched on’ doesn’t mean never switching off. 5 News The South African Concierge Forum turns 10. 9 Personality profile Carol Weaving, managing director of Reed Exhibitions: We carve our own way in life.” 10 Report back: Event Greening Forum conference 2019 Imagining a different future at the EGF conference. Report back: SAACI Congress 2019 12 SAACI Congress 2019 is ‘Switched On’ for business. 13 Highlights from the SAACI 2019 Congress. 13 The SAACI 2019 winners are… 14 Welcome event at Durban ICC’s Fig Tree Courtyard. 15 Seen at the Conference. 17 Gala dinner at Greyville Convention Centre. 18 Executive chef Henrico Grobbelaar, executive chef of the NH The Lord Charles: “Go above and beyond to be more than average.”

HEAD OFFICE PHYSICAL ADDRESS: Suite 1, Fields Shopping Centre, Old Main Road, Kloof 3610 HEAD OFFICE POSTAL ADDRESS: PO Box 414, Kloof 3640, South Africa TEL: +27 31 764 6977 FAX: 086 762 1867 PUBLISHER: Godfrey King gk@contactpub.co.za MANAGING DIRECTOR: Malcolm King malcolm@contactpub.co.za EDITOR: Irene Costa gomesi@iafrica.com PRODUCTION & DESIGN EDITOR: Hayley Mendelow hayley@contactpub.co.za JUNIOR DESIGNER: Elrisha du Plooy elrisha@contactpub.co.za

Market news 28 Lilizela Tourism Awards 2019 continues to raise the bar. 44 Durban ICC shares business opportunities with entrepreneurs. Spotlight on Drakensberg 30 Come for the experience at ATKV Drakensville. Venue news 32 Premier Hotels & Resorts: Defining new standards in inspirational conferencing. 36 The JEC honoured at the PMR Awards. EXSA news 37 An overview of the exhibition industry. A local perspective 40 Six trends likely to disrupt the events industry in 2020. AAXO news 42 Change is the only constant. SITE news 43 The Bangkok Manifesto: statement #5.

DISTRIBUTION MANAGER: Jackie Goosen jackie@contactpub.co.za SALES REPRESENTATIVES: Ruth Baldwin | +27 (0)72 897 6752 ruth@businesseventsafrica.co.za James Seymour | +27 (0)82 925 5508 james@cathkinmanagement.com PUBLICATION DETAILS: Volume 39 No 8 Business Events Africa has 12 issues a year and is published monthly, with the Yearbook in June.

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44 Index of advertisers. 45 Calendar. 46 Directory & associations of interest to the industry. 48 Last word Why do people attend events?

Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence

Official journal of the Exhibition & Event Association of Southern Africa

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EDITOR’S COMMENT

very month there are themes that speak to me from the interactions I have at congresses and events that I attend. The themes this month ranged from being ‘switched on’ to ‘experience’ as the buzz word in all sectors of business events; with sustainability at its core and lastly, women being a focus as August is Women’s month in South Africa. Firstly, I would like to take a moment to acknowledge all the amazing women we have in the business events industry. The sector has an abundance of strong, powerful women who lead this sector by example every day! Thank you for your dedication and commitment to our industry. The SAACI Congress theme ‘switched on’ certainly spoke to me this year. It has so many meanings – but aren’t we always ‘switched on’? Technology has certainly cemented this, especially through our smartphones that keep us connected 24/7.

I was invited to a SAACI Tshwane branch event recently that looked at women today and how we can achieve a balance between personal and work life. Many at the meeting felt it isn’t possible. One of the speakers, well-known Afrikaans singer Nianell, reminded us all that we are in fact in control of our own lives and that no one else is driving us but ourselves. I really think this is not only valid to women. Men today are just as involved in family life – definitely more so than ever before. It resonated with me because, like many others, I sometimes feel work pressures can be all-absorbing, but what she made me realise is that it is, in fact, a choice. Another thing she said is to ‘have fun’ in whatever you do. So simple, but so true. This also comes back to sustainability – this too is a choice, a life time choice. It is great that we want to introduce it to our events and congresses, many times because it is a ‘nice to have’.

Credit: Hein Liebetrau

Being ‘switched on’ doesn’t mean never switching off My feeling is it should be a life defining decision to make sustainability part of your everyday life and not just in your work environment. Make the call today and start changing things around your own home so it becomes a part of who you are. So in conclusion, it is important to be ‘switched on’, but its also okay to sometimes switch off the devices and take time to enjoy our environment, give back in our everyday lives and, most importantly, have fun in whatever you do!

Irene

Email: gomesi@iafrica.com

NEWS

The South African Concierge Forum turns 10 Celebrating a decade of hotel/guest house concierges and guest relations managers’ networking platform, The South African Concierge Forum turns 10 this year.

hat began as a small gathering of dedicated hotel concierges and guest relations managers in 2010 in Johannesburg, has grown to an escalating number of attendees at the annual conferences, and is now being held in three additional cities. The South African Concierge Forum this year celebrates 10 years since it was established in 2010 by founder and organiser, Deon Prinsloo. He has over 30 years’ experience in the hospitality industry, and is currently the guest relations manager and head concierge at The Palazzo Hotel in Johannesburg. The 2019 conference will kick off in Durban on 4 September at the Southern Sun Elangeni & Maharani Hotel. The Cape Town conference will be held at Beluga Restaurant on 18 September, and in the Garden Route, the conference takes place on 25 September at Kurland Hotel. The final conference will be the 10th anniversary celebration on 2 October at the Saxon Hotel, Villas & Spa in Johannesburg. There is no charge to attend the conferences, however, attendance is only open to hotel concierges and guest relations managers. Mr Prinsloo said the 2019 conference theme is ‘Ten of the Best’ and will highlight the achievements of the past 10 years, key milestones, the great partner and sponsorships which have helped the organisation to grow. This year’s conferences will be attended by a number of industry professionals who will deliver key and inspiring messages about the hospitality sector, as well as exhibitors who will be showcasing their establishments or products that are essential to the industry. Among other guest speakers lined-up for the Johannesburg conference would be the Forum’s patron, Thuli Sithole a former Miss South Africa who will talk about the ‘Ultimate Concierge’ to inspire guests. Factors such as the growth of digital technology and its impact on concierges and guest relations managers, as well as improving guest experiences on a continuous basis were some of the themes covered in the past 10 years. We expect to revisit some of the topics, with new additions to help us further improve on service delivery while learning at the same time, Mr Prinsloo said. Kagisho Ditira and Deon Prinsloo, guest relations manager and head concierge, founder and organiser of The South African Concierge Forum, and member of the Les Clefs d’Or – Golden Keys International Concierge Society.

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THE WESTIN CAPE TOWN

WESTINCPT

COVER STORY | Birchwood Hotel & OR Tambo Conference Centre

RETHINK CONVENTIONAL CONFERENCING

Think Birchwood Rethink conventional conferencing and business travel with the awardwinning Birchwood Hotel & OR Tambo Conference Centre.

6 Business Events Africa August 2019

or most, the thought of a business trip or conference doesn’t spark excitement or motivation. One’s mind can easily spiral into thoughts of chore-filled seminars enclosed in dark venues, or high-rise hotels with standard rooms and template-style dining in the same venue, for breakfast, lunch and dinner. Sadly, this is the reality for many individuals when they embark on their conference experience.

Birchwood Hotel & OR Tambo Conference Centre, specialists in the conferencing and accommodation industry, ensure that their product offerings and feature-rich experiences are anything but standard. Since its inception in 1998, Birchwood’s goal was always to create a one-stop shop hospitality hub, situated in a central and convenient location, offering service efficiency that is unrivalled in the www.businesseventsafrica.com

COVER STORY | Birchwood Hotel & OR Tambo Conference Centre

Birchwood Hotel & OR Tambo Conference Centre, specialists in the conferencing and accommodation industry, ensure that their product offerings and feature-rich experiences are anything but standard.

industry. It is safe to say that this vision has been successfully realised. Touch down at OR Tambo International Airport, and head to Birchwood’s unique Airport Waiting Lounge, equipped with free WiFi and fresh coffee, to ensure your wait for the complimentary airport shuttle is an enjoyable one. Hop on the bus, and be welcomed by warm and smiling staff waiting to assist you. Think that is impressive? Think www.businesseventsafrica.com

again! That short journey from the airport is just the beginning. The Birchwood property now boasts an incredible variety of over 60 onsite options that include intimate boardroom set-ups, dedicated VIP holding rooms and versatile meeting venues that can accommodate scaling capacities ranging from between 3 to 3 000 delegates under one roof. The modern delegate’s conference needs are met with ease, with a new

infrastructure of wireless connectivity that provides free high-speed internet access for general use, and a powerful premium service for heavy usage, with dedicated SSIDs and bandwidth available for conference groups. A multi-day conference is enhanced with diverse and delicious dining options such as a tapas experience at the rustic, but elegant Boma, with its relaxing water features and outdoor Business Events Africa August 2019 7

COVER STORY | Birchwood Hotel & OR Tambo Conference Centre

decking. For the carnivore, visit the upmarket Grill at OneTwenty, for its Chalmar beef and impressive wine selection. For something more casual, try the BC Café and enjoy quick and light meals and piping hot, fresh coffee or a cold beer. Another innovation is the Birchwood Food Truck. Yes, you read that correctly! Think Again! This modern, laid-back environment is the perfect addition to your conference package or stay, with tasty snacks and many classic options served. Enjoy delicious meals around the gardens and fountains. Of course, original staples are still available with the hearty buffets available at Phomolong and Cloversgreen. Where else can you dine with a different experience on each individual day of your conference? This approach to conferencing and events – providing affordable variety and ample options on one property – flows through to Birchwood’s accommodation offering. Guests are spoilt for choice with over 650 accommodation rooms

You need only to step one foot on the property to understand why this proudly South African hospitality giant has become the premier conferencing and accommodation product in Southern Africa. on site. 430 three-star rooms are earmarked for conference delegates, as they are strategically located in close proximity to the conference venues, ensuring a seamless journey from conference to comfortable bedding. 235 four-star accommodation rooms, situated away from the conference bustle, form Silverbirch at Birchwood. This upper tier accommodation option, provides benefits including an express checkin, exclusive breakfast venue, superior in-room amenities and include tailormade conference packages in the smaller Silverbirch conference rooms.

Across the entire property, all accommodation rooms open to picturesque and manicured gardens and pathways. Guests find it exceptionally difficult to not feel at home, despite being on a business trip. For leisure-orientated guests, within the vast Birchwood grounds is a Mangwanani Boutique Spa for renowned treatments for pre- or post-conference relaxation, and a stunning pool area with deck chairs and seating. At the end of a long day, be rewarded with a cold beer at Hi-Flyerz Aviation Bar that provides a perfect view of OR Tambo International airport’s runway, and houses an actual Boeing cockpit. There truly is no other establishment that can provide the product offering and level of service that Birchwood presents. You need only to step one foot on the property to understand why this proudly South African hospitality giant has become the premier conferencing and accommodation product in Southern Africa. You’re invited to meet with the team, and find out why there is simply nothing like Birchwood.

Relax, do business! +27 (0)11 897 0000 reservations@birchwoodhotel.co.za www.birchwoodhotel.co.za

8 Business Events Africa August 2019

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PERSONALITY PROFILE

“We carve our own way in life” Carol Weaving, 53, managing director of Reed Exhibitions, has a diverse working background in the business, tourism and events industry. Over 30 years, Ms Weaving’s career has expanded through many sectors within the industry, and her knowledge and expertise spans across marketing, exhibition management, events, conferences as well as venue and facility management.

fter growing up in the United Kingdom and working as the marketing manager for a radio station, Ms Weaving pursued her dream of living in South Africa. She became the youngest director at 29 of the Automobile Association at the Kyalami Racetrack, which equipped her with the skills she would soon need to start her own company, International Exhibition Consultants. She later sold majority share of this company to Dutch exhibition company RAI, and then proceeded to head up RAI in South Africa. As the South African economy grew and expanded, she realised a need to team up with an empowerment partner, and proceeded to facilitate a buy-out of RAI’s shares to the Thebe Tourism group in 2004, a subsidiary of South Africa’s first black empowerment company, Thebe Investment Corporation. In November 2013 Reed Exhibitions, the world’s largest and most respected exhibition company and part of the RELX Group, signed a joint venture agreement with the Thebe Tourism Group and Ms Weaving to acquire a majority share in Thebe Exhibitions & Projects Group (TEPG). TEPG was renamed Thebe Reed Exhibitions, and was owned 60 per cent by Reed Exhibitions, 30 per cent by Thebe Tourism Group, with Ms Weaving retaining 10 per cent as managing director. Three years later, a desire for accelerated growth resulted in Reed buying out Thebe’s shares, and in 2017 Thebe Reed became Reed Exhibitions Africa. The company is still committed to transformation, and the BEE level remains unchanged. Thanks to Ms Weaving’s continued passion, hard work, dedication and management, Reed Exhibitions is one of the largest and most successful exhibition and venue management companies in Southern Africa, and is now in a position to grow its footprint across the African continent with many new ventures in the pipeline. Ms Weaving is the past chairperson of the Exhibition Association of Southern Africa (EXSA) and the former chairperson www.businesseventsafrica.com

of the Association of African Exhibition Organisers (AAXO). She also served on the International Association of Exhibitions and Events (IAEE) committee. In 2018, Ms Weaving was named as a board member for the African Tourism Board.

How long have you been in the sector, and what is the biggest change you’ve seen? 30 years!It’s a fast paced, action packed industry, stressful job, and I wouldn’t change that for the world. It’s so rewarding to see a concept come to life and benefit the communities in which we serve from stakeholders to sponsors to trade and consumer visitors. If they succeed, we all succeed. The biggest change is probably the digital revolution. We can harness the power of the digital age to improve our offering and to ensure we achieve a successful return on investment and return on equity for our clients. We need to improve engagement across the board and customer value is king.

Were you always involved in this sector? Yes I’m an organiser by nature and trade. It’s about delivering on your vision, and having passion and the courage of your own convictions.

What role does your family play in your life? Family is so important and should always be a priority, however it is possible to achieve a work life balance (apparently), I’m not too good at it but getting better.

Do you have any hobbies? I love extreme things, including skydiving, scuba diving, bungee jumping, and riding a motorbike. Last year I drove a Sherman Tank and shot the main gun – a childhood dream, and the coolest thing ever.

is also very social so from concerts to live events I’m kept very busy.

What is your secret to success? Passion, determination, refusal to fail even when other people say you won’t pull it off, and good old-fashioned hard work. There is no such thing as an easy road to success.

What has been your biggest challenge in this sector? The biggest challenge is always going to be getting corporates and ad agencies to understand and unlock the power and potential of exhibitions. We need to continue to demonstrate the value of deals concluded, contacts made and the economic impact of these deals to both the private and public sector. It’s critical that all companies participating in an exhibition choose their platform carefully. Are they an experienced organiser with a good reputation? Do they deliver the contacts, quality over quantity, and so on?

What is your pet hate? Probably the “we’ve always done it like this” mentality. It’s critical that we evolve, change, improve and reinvent.

What is your favourite city? Stockholm is stunning, everything works, is efficient, clean and it’s just beautiful.

How do you relax? I read, do puzzles, Sunday afternoon series binge session.

What advice do you have for anyone starting out in this industry? Work hard, learn, listen, watch, ask questions, take calculated risks, don’t let anyone tell you that you can’t do it (of course you can), and again, work hard, but work smart.

What do you do for leisure?

What is your dream for the future? That the good old-fashioned

I’m a real social person so lots of dinners, games nights, travel and extreme fun take up my leisure time along with a good jigsaw puzzle now and again. Our business

values make a comeback, be kind to your fellow man, be honest, don’t expect everything on a silver platter and don’t have a sense of entitlement. Business Events Africa August 2019 9

REPORT BACK | Event Greening Forum Conference 2019

Imagining a different future at the EGF conference The Event Greening Forum’s (EGF) annual conference is an opportunity to share information and best practice recommendations that can both inspire and empower the business events industry to create more sustainable events. The 2019 conference was no exception.

he EGF Congress took place on 11 July at Hominin House, Maropeng. The packed one-day programme featured 14 speakers who addressed different aspects of the day’s theme: Imagining a Different Future. Business Events Africa shares the highlights, as identified by the conference delegates.

Why we should transition to a circular economy Sally-Anne Käsner gave the keynote address on the Circular Economy (CE) – a sustainable alternative to the linear economy and typical way of doing business. Instead of taking resources, using them and disposing of the resultant waste, the CE proposes a system where

resources remain useful and are used and reused, and don’t become waste. This approach solves many problems, such as the mounting waste problem (the average amount of general waste generated every day in Cape Town alone is around 4 300 tons or just over 5 000 m3 of compacted waste at landfill), the depletion of finite resources, and pollution (such as the plastic pollution problem that is harming marine and bird life). Ms Käsner explained that to create a truly circular system you need to go back to the design of that system. In the case of events, we need to redesign them to eliminate waste, such as having virtual gift bags, refillable pens, and designing out the need for single use plastics.

10 Business Events Africa August 2019

While change can be difficult, the many benefits easily outweigh this challenge.

Waste, waste, everywhere The issue of waste is an increasingly pressing one, so a waste panel was assembled to discuss how the events industry can best manage it. The six panelists came from different backgrounds, who were knowledgeable on plastic waste, wood waste, composting, recycling, and the circular economy. Grace Stead from Steadfast Greening was the facilitator, and guided the discussion to the conclusion that waste is not necessarily a bad thing, but can also be a resource and an opportunity. www.businesseventsafrica.com

83%

We need to change our perception of it to benefit from it and use it wisely. The panel agreed that events are also a useful space in which to educate people about waste – for example, by having recycling stations and waste ambassadors to help attendees understand where their waste needs to go, and why.

A case study of event planning during a water crisis The Cape Town Cycle Tour case study was another popular session which explored how the organisers had to creatively adapt the event during the drought in the Western Cape. David Bellairs described how his team came to the conclusion that they needed to work out the event’s water footprint and offset it, much as one would work out an event’s carbon footprint and offset it – after making an effort to minimise it as much as possible. www.businesseventsafrica.com

Beyond SA’s borders: East Africa’s sustainability trends

of the respondents said they would recommend this event to a friend or colleague.

carbon emissions of the planes taking So, on their advice, please remember off. Its target is to to look out for the EGF’s 2020 operate on net zeroConference in July next year. The carbon emissions by details will be announced on Kezy Mukiri from 2021 by increasing www.eventgreening.co.za and social media. Kenya was also well its solar capacity and received when she spoke reducing its energy usage. on sustainable trends and opportunities in East African MICE events. Overall feedback The countries in this region have been The results of the EGF Conference quick to encourage more sustainable feedback survey show that 41 per cent practices; Kenya, Rwanda and Tanzania of the delegates would rate the event as have effected a ban on single use plastic very good and 59 per cent as excellent. bags, while Kenya has also banned The engaging speakers and varied topics plastic bottles in protected areas. covered were among the reasons people A number of hotels and conference enjoyed the conference so much, as well venues are also pursuing more sustainable as the pacing of the day (most talks were set-ups and systems, as is the Bugesera only 20 to 30 minutes long), the venue International Airport in Mombasa, Kenya. (which had beautiful views and lots of It was the first airport in the region to natural lighting), and the opportunity to install solar power to offset some of the mix with like-minded professionals. Business Events Africa August 2019 11

Photos By Bonde Corporate Marketing.

REPORT BACK | Event Greening Forum Conference 2019

REPORT BACK | SAACI Congress 2019

SAACI Congress 2019 is ‘Switched On’ for business The Southern African Association for the Conference Industry (SAACI) Congress 2019, themed Switched On, recently took place at the Southern Sun Elangeni Maharani in Durban.

he Congress was certainly Switched On to content. Over the three days, delegates were given lots of food for thought and certainly practical ways to incorporate new ideas into everyday business. The Deputy Minister of Tourism, Fish Mahlalela opened the annual congress. He announced at the opening, that during the 2018-2019 financial year, South Africa had a target of 105 submissions for business events. South Africa’s bidding support programme for business events is bearing fruit. Three years ago, government approved R90 million to establish a bidding support programme to propel the business events industry. The grant enabled South Africa to bid more aggressively for international association conferences, meetings, incentives and exhibitions. In conjunction with the city and provincial convention bureaus, the South Africa National Convention Bureau submitted 108 bids, a 14.8 per cent increase compared to the previous financial year. The 108 submissions included 94 meetings, incentives and conferences – representing a combined estimated economic impact of R2.4 billion – and 16 exhibitions with a combined value of R135 million. The submissions have a combined potential to generate 501 events days. To date, 29 of the bids were converted

into secured events with three lost to competing destinations and 61 still awaiting outcomes. More than 55 per cent of these bid submissions were for association conferences and 30 per cent for corporate meetings and incentives, dominated by the medical and life sciences sectors. “It is encouraging that 28 per cent of the bids submitted in the last fiscal year included smaller towns and combinations between metropolitan areas and smaller towns.” In 2018 South Africa was ranked 39th globally in the annual rankings announced by the International Congress and Convention Association. The country is still ranked the number one association congress destination in Africa. Cape Town is the top convention city in the region, hosting 100 of the total 415 association meetings held on the continent in 2018. The deputy minister echoed President Cyril Ramaphosa’s commitment in his State of the Nation address earlier this year, pledging government’s financial support to the business events industry. “We know the importance and value of the industry to our economy.” The deputy minister said the sustained growth of South Africa’s business events industry is good news for the economy. “While we are pleased that the sector brings in millions of Rands worth of foreign direct spend, what is crucial is

12 Business Events Africa August 2019

that the business events industry fuels the knowledge economy in two ways. “Firstly, when South Africa hosts an international association or a global corporate event, our local professionals and industry leaders are exposed to cuttingedge research, expertise and knowledge as well as excellent networking opportunities with global leaders in the field. “Secondly, by hosting international events in areas where South Africa is a global leader, the country is given an opportunity to showcase its expertise to a high-level international audience. It provides exceptional networking opportunities which could lead to further investment and growth,” he said. To ensure that South Africa’s business events industry has the biggest impact on the country’s knowledge economy, the South Africa National Convention Bureau is focusing its efforts on attracting events in economic sectors that have been identified by government as priority sectors for future development. These include manufacturing, with a specific focus on areas where South Africa excels including the automotive, chemical, pharmaceutical, agri-processing, electronics and biofuels sectors. “Hosting major events in these sectors can contribute significantly in accelerating macro-economic benefits and demonstrates that the country has the intellectual property to complete globally,” Mr Mahlalela said. www.businesseventsafrica.com

REPORT BACK | SAACI Congress 2019

MC, Marcel Oudejans, managing director of Magic Africa Productions.

Amos Fish Mahlalela, Deputy Minister of Tourism.

Hixonia Nyasulu, Ayavuna Women’s Investments.

Justin van Wyk, chief executive officer of Big Concerts.

Highlights from the SAACI 2019 Congress:

• Inspiring Hixonia Nyasulu from Ayavuna Women’s Investments, looked at the theme the winds of change are blowing – do we build walls or windmills? Her powerful presentation certainly got us thinking on how do we remain relevant, she challenged our thought processes and provided a road map on how we can all build our own windmill. • Marcel Oudejans, managing director

Kwazulu-Natal MEC for Economic Development, Tourism and Environmental Affairs Nomusa Dube-Ncube.

an authentic world class customer experience. He provided some tips that we can all use in our own business. • Jane Stevenson, Magnetic Minds and international speaker, Holly Duckworth from the USA, engaged the audience with the ‘touchy feely’ elements of business and how to remain mindful and to find balance in our chosen ‘busy’ lives. “Through visualisation, you can actualise it.” • Powerful speaker Thami Nkadimeng took an interesting take on ethics and business and shared her insights on what are the fundamental aspects that make an event a success. •D r Anuschka Coovadia, head,  healthcare for Africa, KPMG and

of Magic Africa Productions (also MC of SAACI 2019) spoke on experiences, finding a compelling story and the element of surprise. Besides the notable messages, he left us with a little bit of magic and definitely in awe through his unbelievable magic tricks. • International speaker, Eric Szymanski, Leadership Solutions International, USA, looked at how we can all create

The SAACI 2019 winners are…

he SAACI 2019 award winners were announced at the gala dinner held at the Greyville Convention Centre. The Fellowship award went to Nick Papadopoulos from Eat Greek Caterers. The award recognises long service and a special contribution to SAACI. Nick makes an impact on the lives of individuals as a role model and mentor and is an inspiration to colleagues in the industry. The Young Achiever award went to Minister Kganyago from ATKV. The award recognises Minister’s outstanding contribution to SAACI and his high level of commitment, dedication and influence in the industry. His pioneering spirit on a personal and business level contributes towards new developments in SAACI.

The 2019 SAACI award winners.

The Members Choice Awards Green Guru award

• Venue category: Century City Conference Centre and Hotel. • Best conference and events organiser: Lorin Bowen Business and Events. • Best supplier category: Ultimate Data Sciences. • The Branch of the Year: Tshwane. www.businesseventsafrica.com

For the first time this year the Green Guru award was made to the exhibitor, venue and supplier who truly went the extra mile in making a difference at the congress. • Best exhibitor: the RISE Project • Best venue: Southern Sun Elangeni Maharani • Best supplier: Exquisite Finishes.

Kim Roberts, acting chairperson of SAACI, said: “Congratulations to all the winners – you make a difference to SAACI’s overall performance.” “Healthy competition sets SAACI members apart and helps raise the bar in our drive for ever improved service to the industry,” Ms Roberts concluded.

Business Events Africa August 2019 13

REPORT BACK | SAACI Congress 2019 

chief executive of Usizo Advisory Solutions, attends many medical congresses around the world. She provided insight on how she chooses which congresses to attend by sharing her main criteria. It was great getting a delegate perspective. • Miller Matola, Millvest, looked at the different faces of business transformation and used good examples of what it could be. He also provided great insight on our continent. • Amanda Kotze-Nhlapo, chief convention bureau officer of the South Africa National Convention Bureau tackled her presentation a little differently. Through a newsroom Q&A environment she tackled the latest

themes, unpacked the top trends from the global business events market and how South Africa’s business events industry is performing against global competitors and most importantly what SANCB is doing to assist, through current and new initiatives. • S potlight on regional collaboration, with speakers Kezy Mukiri, Zuri Events (Kenya); Victor Kgomoeswana (facilitator) and Lilly Ajarova, Uganda Tourism Board certainly brought home the expression – Africa is open for business. This panel discussion really got me thinking, we have lots of competition closer than we think. We often think our competition is on other continents. The message I got

from this panel discussion was, we really do need to learn to collaborate more with our fellow African partners. We have a lot to learn from them. • On the topic of global collaboration, Greg Talley, Talley Management Group; Anja Loetscher, Destination NEXT facilitator from Switzerland and Sherrif Karamat, chief executive officer of PCMA, USA provided through their expertise, some really useful insights, touching on the rise of intellectual capitalism and the role of meetings and the far reaching impact it has on a destination, and how cities are now becoming more powerful than before. Lastly, the need to transform – however, one fit does not fit all.

Welcome event at Durban ICC’s Fig Tree Courtyard

Denise Kemp, Eastern Sun Events; Elmarie Swanepoel, Tsogo Sun Hotels; Eric Szymanski, Leadership Solutions International, USA; and Glenn van Eck, Magnetic Storm.

Herkie Du Preez, Event Wizards; Patrizia Male, Crowd Stream; Manuela Gomes, Ikapa Coaches and Eastgate Safaris & Transfers; Melanie Pretorius, Hospitality Zone and Corné Engelbrecht, Savetcon Event Management.

Thiru Naidoo, Wesgro; Merryl Fairfoot, South Africa National Convention Bureau; and Anja Loetscher, executive consultant, Destination NEXT facilitator.

Rudi van der Vyver, outgoing SAACI CEO and Yolanda Smit, Marine Dynamics.

Kezy Mukiri, Zuri Events and Morongwa Moraladi, South African Tourism.

Prof Thandi Nzama and Miller Matola, Millvest.

14 Business Events Africa August 2019

www.businesseventsafrica.com

REPORT BACK | SAACI Congress 2019

Deirdre Caine Van Staden, Sandton Convention Centre and Tracey MurraySmith, Southern Sun Cape Sun.

Esmare Steinhofel, ICCA; Kavitha Dhawnath and Jana Duvenhage, IVTM Inhouse Venue Technical Management.

Lorin Bowen, Lorin Bowen Business Events and Gregg Talley, Talley Management Group.

Seen at the Conference

Jane Stevenson, Magnetic Minds.

Eric Szymanski, Leadership Solutions International, USA.

From the CSIR ICC, Bronwen Cadle de Ponte and Refilwe Nchebisang.

Jeana Turner and Melanie Pretorius, Hospitality Zone.

Nick Papadopoulos, Eat Greek Caterers and Irene Vallihu, Durban ICC.

Brendan Vogt and Leon Bosch, Guvon Hotels.

Dr Anuschka Coovadia, head, healthcare for Africa, KPMG and chief executive of Usizo Advisory Solutions.

Michelle Bingham, Sandton Convention Centre and Manuela Gomes, Ikapa Coaches and Eastgate Safaris & Transfers.

From ATKV, Pretty Mvune; Therien Taljaard, Minister Kganyago and Nerine Erasmus, ATKV Drakensville.

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Business Events Africa August 2019 15

REPORT BACK | SAACI Congress 2019

Nitta Sukha, South Africa National Convention Bureau; Vuyolwethu Sowazi, Gauteng Convention & Events Bureau; Merryl Fairfoot and Bongiwe Nzeku, South Africa National Convention Bureau.

Merryl Fairfoot, South Africa National Convention Bureau; Angela Lorimer, Century City Conference Centre; Amanda Kotze-Nhlapo, South Africa National Convention Bureau and Kim Roberts, acting chairperson of SAACI.

Marcel Oudejans, managing director of Magic Africa Productions, making some magic happen at the congress with Rudi van der Vyver, SAACI and Tarannum Banatwall, Jellyfish Catering and Event Manager, as his assistants.

Holly Duckworth, Leadership Solution International, USA.

Patrizia Male, Crowd Stream and Ruth Baldwin, Business Events Africa.

Thami Nkadimeng, corporate communications, public affairs & events specialist.

Aidan Koen, Ogada Group; Brad Montgomery, Ultimate Data Sciences; Lorin Bowen, Lorin Bowen Business Events and Andrew Stewart, Periexpo.

Bjorn Hufkie, South Africa National Convention Bureau; Thami Nkadimeng, events professional and Miller Matola, Millvest.

Sonto Mayise, Durban Kwazulu-Natal Convention Bureau; Bongiwe Nzeku, South Africa National Convention Bureau and Leandra Govender, Tsogo Sun.

Spotlight on regional collaboration, from left: Kezy Mukiri, Zuri Events; Victor Kgomoeswana, Africa is open for Business and Lilly Ajarova, Uganda Tourism Board

16 Business Events Africa August 2019

Greg Talley, Talley Management Group and Anja Loetscher, Destination NEXT facilitator from Switzerland. Sherrif Karamat, chief executive officer of PCMA, USA joined the conversation from the USA.

www.businesseventsafrica.com

REPORT BACK | SAACI Congress 2019

Gala dinner at Greyville Convention Centre

Winnie Malete and Gugulethu Buthelezi, NT Events.

Sue Gannon, CEPA and Melanie Sillince, Core Competency.

Lerisha Mudaliar, Wesgro and Lara Van Zyl, Paragon Africa.

Kezy Mukiri, Zuri Events; Esmare Steinhofel, ICCA and Lisa Jade Kirkham, Ginger Biscuit.

Henriette Havenga, Scan Display; Gavin Burgess, Ultimate Data Sciences and Boitumelo Pooe, Scan Display.

Nitta Sukha, Lonwabo Mavuso and Merryl Fairfoot, South Africa National ConventionÂ Bureau.

Elmarie Swanepoel, Tsogo Sun Hotels and Tracey Murray-Smith, Southern Sun CapeÂ Sun.

Andrew Stewart, Periexpo; Zukiswa Ntwasa, Eastern Cape Parks and Tourism Agency and Jaques Fouche, Formative.

Ruth Baldwin, Business Events Africa and Herkie Du Preez, Event Wizards.

Chad Botha, Inspire Furniture and Michelle Bingham, Sandton Convention Centre.

From the SAACI office, Prisca Lete and Agnes Ntombela.

Moledi Mantambo, Mpho Motshegoa and Sarah Manone, North West Tourism Board.

www.businesseventsafrica.com

Business Events Africa August 2019 17

EXECUTIVE CHEF | Henrico Grobbelaar

“ Go above and beyond to be more than average” When Henrico Grobbelaar began his working life, he started out as a polymer engineer – a career in the field of science and industry. It’s certainly a far cry from what he does today, having become a leading chef with an impressive reputation in South Africa’s food industry.

enrico, 39, executive chef of the NH The Lord Charles has been in the industry for over 18 years. Mr Grobbelaar is one of South Africa’s most creative and celebrated chefs, with a long list of accolades and an enviable resume, which includes: Sunday Times Chef of the Year 2009; San Pellegrino International Young Chef of the World 2009; Executive Chef to the World Economic Forum in Switzerland 2010; 2010 FIFA World Cup; Winner of Chopped South Africa 2013; the Unilever Food Solutions Senior Chef of the Year 2016, and his selection as captain of the National Culinary Olympic Team who represented South Africa in the IKA Culinary Olympics in Germany in October 2016. He will again be part of the National Culinary Olympic Team at the IKA Culinary Olympics in Germany in February 2020. His talent and skill has enhanced the tables of a number of leading establishments – from Cape Town’s Twelve Apostles Hotel to the Southern Sun The Cullinan Hotel, to the Cape Town Marriott Hotel Crystal Towers, and now NH The Lord Charles.

idea what was waiting for me but I could only see myself wearing a chef jacket for the rest of my life.

Where did you start your career as a chef? At Erinvale Estate

minute changes, especially over weekends and public holidays. Create a relationship with your executive chef.

What is your advice for those wanting to become an executive chef? Grow slowly, do not

In your opinion what are the main challenges facing this industry? Uneducated staff, struggling

try to jump too quickly, otherwise you will run out of breath. Work underneath people you can learn from. Go above and beyond to be more than average.

Hotel as a kitchen porter.

How did you get involved in this industry? All I wanted to do is prepare food the entire day long. I had no

What are your goals for the next five years? I would like to achieve a gold medal at the 2020 Culinary Olympic Games, get my private pilot license, and purchase a Piper Cherokee 6 seater PA32-300 aircraft.

What makes your position so interesting? Its flexibility and adaptability. We have to act fast, fix, create, invent, predict and take risks while working under pressure. At the same time, attend to client needs, budgets and remain a mentor and educate while achieving deadlines.

What trends have you seen in the F&B sector? More and more convenient products are flooding the market. People tend to go for simpler, recognisable and healthier options.

What suggestions do you have for PCOs organising a conference or event? Avoid last

economics, increasing fuel prices and overharvested oceans.

What global trends are there in the food and beverage industry at the moment? Fermentation, smoking and open-fire cooking.

What do you do for leisure? Most of my leisure time goes into the National Culinary Team for the 2020 Culinary Olympics.

What hobbies do you have? I discovered the industrial sewing machine in Sydney Australia when I worked at the Quay. I made a knife roll. Then I bought another one. My fleet is currently ninestrong with industrial presses, stud presses and industrial hand cutters. I also invested in an industrial laser cutter and engraver to make the hobby more pleasurable and more accurate with speed. I work with leather, canvas, ripcord, vinyl and wood. I have a couple of tailor-made chef knife rolls, and enjoy working on other bits and pieces to keep my mind occupied.

What is your signature dish? I do not have one, and I

What has remained constant in this industry?

own food. Clients want to make their own choices.

do not understand the concept of a signature dish at all. I love all the items on the menu equally because I try to cater for all needs, not only one, because you are more versatile in a sense. We have such a variety of choice, why would you opt to repeat!

Minimum wage.

What is your favourite beverage? Coffee – pour the

What trends are emerging in the conference industry in regards to food? Individual food stations, for example an assorted popcornflavoured serving table and also food interaction tables, where delegates can assemble their

18 Business Events Africa August 2019

next one because this one is almost done!

What is your favourite food? A bowl of rolled oats prepared with only boiling water.

What is your pet hate? Poor planning and not being organised

What is your great love? To create when there is no budget – turning water into wine!

Are you adventurous? Yes, I’ve jumped out of a plane and jumped off a bridge with a bungee cord. I’ve also done a cave dive at night.

www.businesseventsafrica.com

EXECUTIVE CHEF

Presents

TOP Convention

Centres

Gallagher Convention Centre

www.businesseventsafrica.com

Business Events Africa August 2019 19

TOP CONVENTION CENTRES | Gallagher Convention Centre

Gallagher Convention Centre committed to service excellence Gallagher Convention Centre is the premier events venue in Gauteng. Established in 1993, Gallagher is a benchmark for the events industry.

20 Business Events Africa August 2019

he 32-hectare property offers 27 multipurpose venues which cater to a variety of events such as conferences, dinners, luncheons, cocktails, exhibitions and private events. Gallagher Convention Centre offers unmatched service and quality to clients and their guests. Conveniently located in Midrand, between Johannesburg and Pretoria, Gallagher is known for its distinctive character, style and superior service offering. Gallagher Convention Centre hosts Âą30 exhibitions and 350 events annually. The property offers 5Â 000 parking bays for the convenience of visitors. Loading into the Gallagher venues is made easy by single level load-in through our drive-in loading bays. Gallagher offers Halaal catering and is certified by NIHT. Their acclaimed team of chefs are geared to innovate www.businesseventsafrica.com

TOP CONVENTION CENTRES | Gallagher Convention Centre

EXPERIENCE

PARKING

The Gallagher team are experts in their respective fields. The management team has more than 380+ collected years of industry experience.

Gallagher offers 5 000+ parking bays for the convenience of your guests.

WATER TANK Gallagher Convention Centre has a million-litre water tank on the property that can sustain the entire property for three days.

TEAM

and assist event organisers with fivestar menus to fit every theme. Gallagher Convention Centre is committed to service excellence, and their professional and experienced team, along with their network of pre-qualified suppliers, are dedicated to meeting the requirements of their clients. To best accommodate organisers, Gallagher Convention Centre offers a single-call-solution where organisers can secure pre-qualified suppliers without having to look any further. The qualified staff forming the Gallagher Convention Centre team work diligently to ensure that the requirements of the organisers are met, and that their expectations are exceeded.

TESTIMONIALS “Just a quick word of thanks for the exceptional hospitality and outstanding service from your team. All my needs were taken care of promptly and your team’s willingness to accommodate my needs was on another level. I look forward to hosting many more events at your venue.”

Gallagher’s team becomes an extension of their client’s team to ensure the success of the events that take place at Gallagher Convention Centre.

GENERATOR Gallagher has full generator backup for the entire property.

FACILITIES

Gallagher is committed to reinvesting in their facilities to guarantee consistency to their clients.

FIVE STAR Gallagher Convention Centre is a five star graded property. Uou get to experience superior service at affordable rates.

MENUS Over and above a variety of menus, the Executive Chef will expertly create menus to suit clients’ themes and requirements. They do not charge a surcharge on Halaal meals.

COST-EFFECTIVE

CONVENIENT ACCESS

Gallagher Convention Centre is conscious of your budget, and are always happy to see how they can accommodate their clients.

SINGLE CALL SOLUTION

Gallagher offer their clients a single call solution by means of their pre-qualified network of suppliers.

Gallagher offers singlelevel load-ins to all their large venues. This means that clients do not need additional staff for freight handling as they do not need to use elevators.

VERSATILITY Gallagher provides a blank canvas and all the services you need to create an unforgettable event in any one of their 27 venues.

FLEXIBILITY Your event, your way.

Neshania Naidoo, public affairs officer, AngloAmerican

We were extremely impressed with the standard of service and professionalism that we received from your team at our hospitality suite in Gallagher 1. It far surpassed our expectations. The suite ran like clockwork and the staff were always more than willing to assist. Thank you for making our event a spectacular success. We look forward to working with you again in 2021. Monique Varin, general secretary, LECO Africa www.businesseventsafrica.com

19 Richard’s Drive, Midrand, Johannesburg +27 11 266 3000 gallagher@gallagher.co.za www. gallagher.co.za

Business Events Africa August 2019 21

TOP CONVENTION CENTRES | Durban International Convention Centre

Africa’s leading convention centre Opened by former president, Nelson Mandela in 1997, the Durban ICC was South Africa’s first International Convention Centre and has played a pioneering role in attracting international events to South Africa since its inception.

he Durban ICC offers the largest flat floor, column-free multipurpose event space in Africa. Incorporating the Durban ICC Arena and Durban Exhibition Centre, the complex offers 112 000m² of flexible exhibition and meeting space. Over the years, the Centre has successfully hosted some of the world’s largest and most prestigious events and has been the platform for the discussion of many global issues. Notable examples include the recent 21st International AIDS Conference which attracted over 20 000 delegates to the City, the United Nations Climate Change Conference namely, the Conference of the Parties (COP 17-CMP7) and the 5th BRICS Summit in 2013.

Service excellence is the Demonstrating its commitment to quality, the Durban ICC is five-star graded by the Tourism Grading Council of South Africa and maintains its ISO9001, ISO14001, ISO22000 and OHSAS18001 certifications ensuring the highest international standards in Quality Management, Environmental Responsibility, Food Safety and Health and Safety.

The Centre has been voted “Africa’s Leading Meeting and Conference Centre” at the World Travel Awards no fewer than 17 times in 19 years.

In the last year, the Centre has also received several other accolades including being ranked in the Top 17 Convention Centres in the World by the International Association of Congress Centres (AIPC).

Testimonials

“On behalf of the ICCA staff team, and all delegates who experienced the ICCA AMP in Durban, I am writing to thank you for your contribution and support. Judging from initial feedback, the AMP was a great success and this would not have been possible without the commitment of the Durban ICC. The association executives present were very impressed and we do hope that many of them will return to Durban ICC with their own events. Once again, thank you very much.” – Senthil Gopinath, CEO of ICCA.

The sheer size and scale of the centre is astounding, offering the largest flat-floor, column-free event space in Africa. The building itself is over a kilometre in length, longer than 3 football pitches or large enough to park 4 Boeing-747s end-to-end!

22 Business Events Africa August 2019

“I would like to thank you for your contribution towards the tireless efforts towards the hosting of ITU Telecom World 2018, for the first time in Africa. The fact that we managed to deliver this event to such a high standard in such a short time frame owes a lot to the cooperation and professionalism we have received from you and your team. My team informed me that Ms Connie Sikhisi went out of her way to ensure that ICC lives up to its famous

heart-beat of the Durban ICC team and this commitment is expressed through its Gold Status certification from the international AIPC Quality Standards Programme. This is the highest international accolade a convention centre can achieve for its service levels and the quality of its facilities.

brand of excellence, and we owe much appreciation for her tireless efforts and dedication to support the hosting of the ITU Telecom World 2018. You have helped us as a country to demonstrate what we can achieve. Your dedication and commitment was invaluable in making it a huge success.” – Robert Nkuna, director-general of Department of Telecommunications and Postal Services.

“I wish to thank each and every one of you for contributing in making the BRICS Business Council Annual Meeting a success. Your guidance and support under very trying conditions is both commendable and exemplary. Please also convey my deepest appreciation to all other officials who worked in the background to make this event a success. Siyabonga kakhulu!” – Sihle Mkhize, deputy director-general: industry development and business regulation services – Department of Economic Development, Tourism and Environmental Affairs.

www.businesseventsafrica.com

TOP CONVENTION CENTRES | Cape Town International Convention Centre

How well do you know the CTICC?

The CTICC’s world-class, high-tech facilities, flexible venues and high levels of service delivery are making a growing impact on international conference organisers. Cape Town and the location within the city are strong drawcards too.

Did you know? The CTICC comprises two buildings – CTICC1 and CTICC 2 – linked by a beautiful Skybridge. This enables the centre to easily facilitate large events across both buildings, like the upcoming 2020 World Ophthalmology Congress, which will welcome 10 000 delegates from 110 countries. CTICC’s professional team is just as adept at hosting smaller events, concurrently. Our flexible spaces and multiple options mean that the centre is perfect for whatever event you are planning, from an art exhibition to a motor launch, or a yearling auction (complete with stables), to trade fairs, festivals, gala dinners and of course strategy sessions and board meetings.

The CTICC puts people and the planet first. As a venue, the CTICC’s core purpose is to bring people together while being environmentally conscious. The centre hosts worldclass events that stimulate economic growth and job creation. The CTICC’s triple bottom-line approach – people, planet and profit – is informed by a comprehensive environmental policy. At the time it was built, CTICC 1 achieved 77.1 per cent compliance with the South African Energy and Demand Efficiency Standards. The innovative design of CTICC 2 earned a 4-star Green Star rating. All conference packages can be designed alongside the client to be fully sustainable, allowing the client to ‘green’ their event, reducing their environmental impact and carbon footprint. Along with award-winning waste, energy and water-saving initiatives, the CTICC installed a reverse osmosis desalination plant, which can supply the CTICC’s daily requirements. The CTICC values both their clients and the community in which they operate. Since its opening, the CTICC has created

more than 115 000 jobs and has made a combined cumulative contribution to the regional and national economies of more than R40 billion. CTICC staff are directly involved in selecting local community partners. These are organisations that engage with their communities in various ways, including educational and incomegeneration initiatives, as well as feeding schemes and urban gardening projects. The CTICC is right next door to the Cape Town harbour and the Victoria and Alfred Waterfront, a famous tourist attraction. The centre is built on reclaimed land, as such, during the construction of CTICC 2, part of the old Cape Town harbour pier was discovered during underground work on the tunnel connecting the new building to CTICC 1. The pier had been built at the bottom of Heerengracht Road in 1910 and included a pavilion where ballets and concerts were hosted. It was demolished in 1939 as the boundaries of the current Foreshore were pushed further out to sea. Where the old pier used to welcome visitors to the Cape, the new CTICC now proudly does so in its place.

The CTICC boasts approximately 75 high-tech spaces Divide them, combine them, as per your requirements; the options are endless. They range from a 2 000 m2 East and West Ballrooms (seating 1 300 guests banquetstyle, or 1 500 guests for a cocktail function) to modern raked auditoria (accommodating 1 516 in Auditorium 1 or 612 in Auditorium 2). There are conservatories perfect for smaller launches, and vast exhibition halls (11 399 m2 column-free exhibition space in CTICC 1 and 10 000 m2 in CTICC 2).

24 Business Events Africa August 2019

For meetings, you have a choice of formal and informal meeting rooms or our rooftop decks and terraces with astonishing views of Table Mountain or the harbour. Our cosiest meeting room seats 12 delegates in a U shape, while 9 500 delegates can be seated theatre-style in CTICC 1’s exhibition halls. Truly, there is no end to the possibilities at the CTICC, #ExperienceExtraordinary!

www.businesseventsafrica.com

It’s been said that the best way to predict the future is to create it. The CTICC offers the ideal platform to do just that. Every aspect of the centre’s offering has been considered – from the more than 140 000m² of flexible space across two state-of-the-art buildings to world-class technology, delicious cuisine, and servicedriven staff. Turn your knowledge and vision into potential with events that shape your future at the CTICC.

Call +27 21 410 5000, email sales@cticc.co.za or visit www.cticc.co.za and connect to possibilities.

TOP CONVENTION CENTRES | Sandton Convention Centre

The ideal venue for every event

The impressive numbers say a lot about Sandton Convention Centre, South Africa’s premier, elegant, multipurpose venue, that is suitable for any event, large or small, and can hosts more than 600 events per year.

andton Convention Centre is ideally located in the heart of Johannesburg’s vibrant business and commercial hub, with direct access via skywalks to upmarket shopping malls, numerous restaurants, bars, and hotels, including three Tsogo Sun Hotels offering a range of accommodation options: Sandton Sun, InterContinental Johannesburg Sandton Towers, and Garden Court Sandton City. The location also offers easy access to the Sandton Gautrain Station, to OR Tambo International Airport, and other key destinations in Gauteng and further afield.

The SCC has 22 000 m2 of flexible event space, with a total of 17 venues that include two large exhibition halls and 13 breakaway rooms. The centre can accommodate between 10 and 10 000 people at any one time in the various venues. This leading convention centre adheres to a strict environmental sustainability policy to reduce the company’s overall carbon footprint with practices that include careful waste management, extensive water and electricity saving measures with a range of systems and sensors to reduce consumption throughout the building, reduction in the use of plastics, menus designed to embrace sustainability, biodegradable packaging, and composting.

The centre is renowned for its worldclass food and beverage services, headed by executive chef James Khoza, who is also president of the SA Chefs Association. SCC offers a wide range of menu options to cater for any occasion, event, dietary requirement, and all palates. The new menus can also be tailor-made to client requirements. Food and beverage is one of SCC’s winning differentiators and high standards are maintained to suit the venue’s international and highly discerning guests and clients.

The venue can host large-scale banquets and gala dinners for up to 2 200 guests in the Pavillion’s uninterrupted space and 4 000 cocktail guests. Every event at SCC can be tailor made to suit specific requirements, with an excellent range of services, amenities and facilities to cover all needs, whether for clients, organisers, exhibitors, or visitors, including audio-visual, décor, IT services, security, freight, drayage, and more. Sandton Convention Centre’s commitment to exceptional service, saw it winning the Large Conference Venue Award at the Business Traveller Awards Africa 2018. Shaun Bird, general manager of SCC, said: “Sandton Convention Centre is an award-winning venue with unlimited potential in its state-of-the-art meeting, exhibition and special event space. Our

26 Business Events Africa August 2019

Did you know? • SCC can serve 4 000 plated dinners in one evening. • In the past year, SCC has hosted a total of 25 heads of state at summits and government events. • SCC has installed four massive generators that could power more than 600 homes, ensuring that the event continues if power outages occur. • The building has close on 10 000 light bulbs, which have been or are in the process of being converted to LED globes.

greatest strength, is our people ensuring that every event runs smoothly and delivers beyond expectations. Our team of professional staff is highly experienced in coordinating and delivering the diverse events that we host, from an intimate business meeting for 10 people or private celebrations and occasions, to an international summit of heads of state, and high-volume consumer lifestyle exhibitions and shows.”

161 Maude Street, Sandton, Gauteng +27 (0)11 779 0000 SCC.reservations@tsogosun.com www.tsogosun.com/sandtonconventioncentre-scc

www.businesseventsafrica.com

TOP CONVENTION CENTRES | CSIR International Convention Centre

40 years of seamless service Located in the hub of academia, science and research in the City of Tshwane, the CSIR International Convention Centre (CSIR ICC) is an ideal venue for events of an academic, research or scientific nature.

he CSIR ICC has played host to countless local, national and international conferences over its 40 years of existence, and this wealth of experience is a unique benefit to its clients. With venues built to international standard and seamless services for all business events needs, the CSIR ICC and the city of Tshwane provide a truly

CONFERENCING FACILITIES The centre’s total capacity is 1 000. The main auditorium seats 500 theatrestyle, and the secondary auditorium seats 150 people, both with built-in desks and interpreting equipment. Other rooms seat from 10 to 150. The 1 000 m2 exhibition hall leads from the main foyer, giving exhibitors maximum exposure to conference delegates throughout any event.

The CSIR ICC boasts an expansive outdoor deck with spectacular views and natural lush bush surroundings.

beneficial and rich business events experience. The convention centre boasts innovative technology, bespoke menu creation and superb service. Being located away from problematic traffic is what sets the CSIR ICC apart. It is set in natural surrounds, and has an alfresco dinning deck with options including a traditional South African ‘braai’ under African skies.

The maximum number of meeting rooms is 11 when all the room-dividing partitions are in place.

Did you know? The CSIR ICC offers exclusive use of its building and access control to its site for events requiring superior security.

t: +27 (0)12 841 3884 e: icc@csir.co.za | www.csiricc.co.za

where

CSIR www.businesseventsafrica.com

International

Convention Centre

naturally hospitable • globally accessible

Business Events Africa August 2019 27

MARKET NEWS

Lilizela Tourism Awards 2019 continues to raise the bar The 2019 Lilizela Tourism Awards promises to be the most exciting yet as the calibre of competitors involved are the highest in the illustrious seven-year history of the event.

his was among the key announcements made at the Lilizela Tourism Awards media launch held at the Sun International Time Square Arena and Maslow Hotel in Pretoria, recently. Over a thousand entries were received for the 2019 Lilizela Tourism Awards with very little separating the contenders, indicating the high calibre of quality within the sector. The awards will allow hospitality and tourism businesses the chance to compete against each other and gauge how they fare against similar businesses in the industry, therefore boosting South Africa’s already high quality tourism offerings. According to Darryl Erasmus, the Tourism Grading Council’s chief quality assurance officer, the awards present graded partners

and service providers the opportunity to gain the exposure they deserve. “It is not compulsory to grade accommodation and venue establishments in South Africa yet we are blessed to have well over 5,000 graded entities around the country! The Lilizela Tourism Awards is our opportunity to recognise and celebrate the individuals and businesses who make South Africa the amazing destination it is.” He added that the awards provide businesses the opportunity to gauge themselves against their peers. “Many operators want to know how they are doing compared to others who operate in similar categories. People also like to be recognised. People thrive on competition and these awards give

products the opportunity to measure up against their competitors and learn from each other. The destination benefits!” South African Tourism acting chief executive officer, Sthembiso Dlamini said the Lilizela Tourism Awards and the work that the TGCSA does has elevated the South African tourism industry. “Since its inception in 2000, the TGCSA’s grading standards have upped the game for many hospitality establishment and tourism attractions.” “And even today, it continues to push the bar of excellence higher for the tourism industry. It had recently enhanced its grading system, introduced new categories, a five-star premium level for ultra-luxury establishments and brought in 17 accolades to recognised and provide differentiation for niche products and services,” Ms Dlamini said. Before the national Lilizela Tourism Awards takes place at the Sun Arena, Pretoria, on 9 November, its provincial legs will be sweeping across the country throughout September. The dates are as follows: • Northern Cape – 5 September • Mpumalanga – 6 September • Western Cape – 13 September • Free State – 13 September • Limpopo – 17 September • Eastern Cape – 19 September • Gauteng – 19 September • North West – 25 September • KwaZulu-Natal – 26 September.

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SPOTLIGHT ON DRAKENSBERG | ATKV Drakensville

Come for the experience at

ATKV DRAKENSVILLE The Drakensberg, an awe-inspiring and truly magnificent destination named after the Drakensberg Mountain Range, the majority of which lie in the KwaZulu-Natal Province, provides one of the most spectacular backgrounds for any incentive destination.

TKV Drakensville, with its breathtaking views, is surrounded by historical landmarks and now offers incentive packages that will create unforgettable experiences for any group. Just over three hoursâ&#x20AC;&#x2122; drive from Johannesburg and Bloemfontein, and about two-and-a-half hours from Durban,

you will find the ATKV Drakensville resort near the foothills of the Drakensberg Amphitheatre, a world heritage site. Not only does it boast some of the most incredible scenic beauty in the country, but it also has over 600 examples of San rock paintings in caves around the Ukhahlamba DrakensbergÂ Park.

30 Business Events Africa August 2019

Safe, secure and superbly situated, this premium resort is the ideal venue for incentives. Nerine Erasmus, head: marketing and entertainment at ATKV Drakensville said the resort is now open for incentive groups. The Drakensberg region lends itself to incentive groups with its

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SPOTLIGHT ON DRAKENSBERG | ATKV Drakensville

Through our association to Central Drakensberg Information Centre, we work in collaboration with various tourism partners in the area to further enhance the delegate’s experience. Nerine Erasmus, head: marketing and entertainment at ATKV Drakensville.

awe-inspiring scenery and the vast amount of ‘wow’ experiences in the area.” Aside from hiking, there are also horse trails, canopy tours, white water rafting, abseiling, local arts and crafts or simply ‘taking the air’ for those with little other than repose in mind. When it comes to incentive experiences with a difference, the Drakensberg is incomparable. “Being a resort, we are already geared up to spoiling our guests. Our location is ideal. The resort also offers on-site entertainment and activities like horseriding, hiking, heated pools and spa treatments for relaxation.” ATKV Drakensville resort has something for everyone, and its incentive packages provide groups with many options. Mrs Erasmus added: “What separates ATKV Drakensville from the rest is that we have a unique peaceful setting that

www.businesseventsafrica.com

allows a balance between exciting adventure and tranquillity. We would like to invite incentive groups to come and experience our packages first hand.” The resort is also able to cater to conference, meetings and teambuilding groups. The resort has a variety of accommodation, adventure activities and recreational facilities, plus a restaurant, fast-food outlet, convenience and gift shop. On-site delegates will also find our five spacious and well-equipped conference venues, which can accommodate groups from 15 up to 180 people. Meals and accommodation form part of the very affordable packages. Mrs Erasmus added: “ATKV Drakensville offers delegates an oasis to escape to, with various facilities to enjoy after the work is done. “Through our association to Central Drakensberg Information Centre we work in collaboration with various tourism partners in the area to further enhance the delegate’s experience,” she concluded. ATKV Drakensville offers incentive delegates relaxation in a natural environment that sets the scene for wow experiences and unforgettable activities.

ABOUT THE DRAKENSBERG The Dutch settlers called it the Drakensberg (dragon mountains) and the Zulu call it the Ukhahlamba (barrier of spears). There’s no doubt about it: Southern Africa’s highest mountain range is certainly impressive. An area of stunning natural beauty, the Ukhahlamba Drakensberg Park is KwaZuluNatal’s second World Heritage Site. Enjoy a helicopter flip over the Drakensberg and, when you land, champagne on arrival with breathtaking views.

Not only does it boast some of the most incredible scenic beauty, but it also has over 600 examples of San rock paintings in caves around the Ukhahlamba Drakensberg Park. CONTACT NERINE ERASMUS t: +27 (0)36 438 6287 e: NerineE@atkv.org.za www.atkvmice.co.za

Business Events Africa August 2019 31

VENUE NEWS | Premier Hotels & Resorts

Defining new standards in inspirational conferencing

Premier Hotel O.R. Tambo.

The South Africa conference industry offers a wide variety of conferencing venues and destinations but there is one hospitality group that probably offers the most versatile range of choices in the most incredible locations in South Africa.

remier Hotels & Resorts, now the proud owner of Faircity Hotels in Johannesburg and Pretoria, now offers 24 hotel and resort conference experiences in six provinces, and are renowned for their warm and welcoming staff, excellent cuisine

and conference execution standards. Premier also offers event organisers’ flexible 24-hour stayover conferencing rates, plus affordable DCP rates, making event organisation a pleasure – and a complimentary stay to ensure seamless collaboration and value-for-money.

Premier Hotel Cape Town.

32 Business Events Africa August 2019

In the Eastern Cape, Premier proudly offers the award-winning East London International Convention Centre (ELICC) catering for up to 1 800 delegates, including a 580-seater auditorium and a multitude of meeting rooms – serviced by two hotels offering on-site accommodation for over 700 delegates. This is the only convention centre in South Africa located on the beachfront promenade with spectacular views of the Indian Ocean and East London harbour. Delegates can also enjoy a breakaway experience at the Premier Resort Mpongo Private Game Reserve, which is ideal for executive team building and intimate conferences. In the Western Cape, Premier Hotel Cape Town located in Sea Point, caters for functions in the Mother City, with a wonderful view deck, a multitude of room types, excellent restaurants, with delegates able to enjoy runs or walks on the Promenade. Premier Resort, The Moorings in Knysna www.businesseventsafrica.com

VENUE NEWS | Premier Hotels & Resorts

Premier Hotel Cape Town

East London International Convention Centre.

provides new and versatile conference facilities on the Cape Garden Route, following extensive renovations and offers a bespoke conference centre, new multi-purpose venue with a spa, wine tasting and new Italian Restaurant – all with spectacular views of the Knysna lagoon and Thesen Island. Conferencing in Gauteng and Pretoria makes Premier a market leader. Premier now offers the upmarket and popular Kievits Kroon and the versatile, valuefor-money Roodevalley just outside Pretoria, while the intimate Quatermain and Falstaff in Morningside are welcome additions too. Premier Hotel O.R. Tambo is conveniently located adjacent to the OR Tambo International

Premier Hotel Midrand.

Airport and has a multitude of venues to accommodate local and global meeting delegates. Premier Hotel Midrand offers a new convention centre and perfect positioning in the heart of the rapidly expanding business node, while Premier Hotel Pretoria has spectacular views of the Union Buildings and is a popular choice for the Pretoria conferencing market. In addition, Premier is a formidable force in KwaZulu-Natal. Premier Resort Sani Pass, completely revamped and upgraded, is a beautiful conference destination in the Southern Drakensberg with easy access from Durban, Pietermaritzburg and Johannesburg. Premier Hotel The Richards, supported by Premier

Splendid Inn Bayshore’s affordable accommodation with newly refurbished rooms, is an excellent conferencing choice for the KZN and North Coast market, while Premier Splendid Inn Pinetown is popular for government and corporate events. In early 2020, Premier will open two new properties in Umhlanga with excellent conferencing standards. In Mpumalanga, Premier Hotel The Winkler offers magnificent conferencing facilities on the doorstep of the Kruger National Park, enabling delegates to take day trips into the Park for those Big 5 experiences. Premier Splendid Inn Bloemfontein, opening in October 2019 provides the Free State with a brand new offering.

CUSTOMISED CONFERENCE

SPECIALS

BEST RATES GUARANTEED*

MEET THE PREMIER WAY Your first choice for conferences, nationwide! Premier Hotels and Resorts offer a wonderful collection of properties in fantastic locations throughout South Africa, and are renowned for warm hospitality, excellent standards and kind staff. We are also proud to welcome Faircity Hotels to the family. Book your conference at any Premier Hotel or Resort and be spoilt with special rates, great value-for-money and a customised menu of your favourite homemade meals to enjoy with lunch and tea/coffee breaks. Plus we will oﬀer special DCP rates if you overnight with us! Remember - If you are the organiser, you stay free, subject to 10 or more rooms booked! *24 hour overnight and DCP package commissionable to bona ﬁde organisers | *T’s and C’s apply

WWW.PREMIERHOTELS.CO.ZA | 086 111 5555 | SALES@PREMIERHOTELS.CO.ZA Eastern Cape: East London | Free State: Bloemfontein | Gauteng: Johannesburg, Sandton, OR Tambo, Midrand, Pretoria KZN: Drakensberg, Durban, Himeville, Port Edward, Richards Bay, Scottburgh (under renovation) | Mpumalanga: White River | Western Cape: Cape Town, Knysna

World

Class

Africa

SPOTLIGHT ON MPUMALANGA | aha Casa do Sol Hotel and Resort

Enjoy the view from the top at

aha Casa do Sol

Mpumalanga – “the place of the rising sun” – is a vast expanse of undulating highveld and lowveld that forms the heart of South Africa’s biodiversity and a hub for wildlife tourism, both national and international.

he Kruger National Park is Mpumalanga’s premier destination, where travellers can see South African wildlife flourish in its natural habitat, experience the famous Big 5 and go on one-of-a-kind safaris. Just 15 minutes away from the famous Kruger Park is the aha Casa do Sol Hotel and Resort, a luxury estate hotel surrounded by glades, gardens

34 Business Events Africa August 2019

and pools, blending perfectly into the natural landscape as if it were simply always meant to be there. It sits quietly within the Ilanga Nature and Game Reserve, providing plenty of opportunities for adventure in the surrounding terrain. The massive 500-hectare Nature and Game Reserve has several designated hiking trails – some more adventurous

www.businesseventsafrica.com

SPOTLIGHT ON MPUMALANGA | aha Casa do Sol Hotel and Resort

than others – non-aggressive species of game and four different accommodation options: casas, villas, twin and double suites, and the Casa Grande, with its own jacuzzi, private pool and sauna. In-house dining at the Cozinha Velha Restaurant is a feast of the freshest produce, picked from the Hotel’s own gardens. And it’s famed for its selection of fine wines and great cuisine. Mountain biking, hiking, tennis and fishing are just some of the activities on offer close by. The hotel is a gateway to some of the Lowveld’s biggest attractions; not only the Kruger National Park but also God’s Window, Blyde River Canyon and the Bourke’s Luck Potholes.

Discover the place of the rising sun at aha Casa do Sol Hotel and Resort – the pearl of the lowveld Bourke’s Luck Potholes are a geological marvel that has to be seen to be believed. The rock formations look almost alien in nature, a result of decades of water erosion that has left deep craters among them. The vast expanse of the Blyde River Canyon, the northern part of the Drakensberg escarpment, is a spectacular 25 kilometres long and has an average depth of approximately

750 metres. God’s Window offers a glimpse of what the world might look like if viewed from the heavens, with unforgettable panoramic Lowveld scenes from its awe-inspiring cliffs. All the majesty Mpumalanga has to offer is right at the guest’s fingertips when they stay at aha Casa do Sol Hotel and Resort. Escape to the bush, far away from the perils and pressures of real life for a taste of heaven under lowveld skies; see nature come alive in all its wild splendour and enjoy a favourite drink beneath the clearest stars. Discover the place of the rising sun at aha Casa do Sol Hotel and Resort – the pearl of the lowveld.

PICTURESQUE SPANISH RETREAT The warmth of the bushveld sun shines bright on the aha Casa do Sol Hotel & Resort, nestled in the Ilanga Nature and Game Reserve. The village architecture, tropical gardens and Mediterranean décor give the resort an exotic feel. Nearby activities include the Panorama Route, fishing, quad biking, river rafting, abseiling and safaris, with the Kruger National Park only 15 minutes away. With luxury accommodation, lush surroundings and an abundance of exciting activities, aha Casa Do Sol is the ideal destination for an adventure holiday or delightful family escape.

BOOK YOUR STAY +27 10 442 5888 | cro@aha.co.za | www.aha.co.za

VENUE NEWS

The JEC honoured at the

PMR Awards

The recent PMR Africa Business Awards held on 5 August was once again a memorable event, honouring and celebrating the crème de la crème of the business industry in South Africa.

he Johannesburg three decades, the company’s Expo Centre (JEC) leadership team is among continues to play an the biggest ambassadors of integral role on the global local exhibitions, conferences exhibitions, conferences and events in the country. and events industry and is It is a well-known landmark once again delighted and South of Johannesburg and honoured to have been boasts more than 50 000 m² awarded The best Exhibition of indoor exhibition and and Event centre in Africa. event space, 100 000 m² Placed first in their category outdoor exhibition space, a at the PMR Africa Business multi-purpose outdoor arena Awards, Johannesburg Expo for festivals and events and Centre received the Diamond many smaller, upmarket Arrow Award, which ranks the venues for corporate venue first overall and defines functions and world-class it as an outstanding company conferencing facilities. within its respective industry. The Johannesburg Expo This award is a Centre is supported by Leighton May, Believe Sibiya, Tracy Malebana and Refilwe demonstration to the world-class infrastructure, Mokgaotsi from Johannesburg Expo Centre. international market that five-star catering facilities, they have all the necessary 24-hour security, ample The Johannesburg Expo Centre parking and easy access from all of expertise and facilities to host globally acclaimed events for international Johannesburg’s major highways. They is the largest purpose-built stakeholders. The JEC was celebrated and also have a transportation service provider exhibition, conferences and applauded as a leader, achiever and role based on site, as well as Wi-Fi facilities. events venue in South Africa model in the industry, which is a huge As a front-runner in the industry, honour for the company as a whole. The Johannesburg Expo Centre will The award opens many doors for the Johannesburg Expo Centre, representing be using this accolade to continue JEC when it comes to tendering processes its competitiveness, effectiveness, promoting its competency as a venue for and attracting international opportunities. excellence, leadership, resilience, and meetings, incentives, conferences and The JEC aspires to be a benchmark for reinforces the JEC’s compliance to exhibitions in South Africa and globally. venues in the business events industry, professional and high-quality standards. They will also continue to look for this award gives other similar venues The Johannesburg Expo Centre is innovative ways to add versatility and in the industry a goal to aspire to. the largest purpose-built exhibition, service excellence as a company and as a The general recognition that comes conferences and events venue in South member of the exhibitions, conferences with this award is humbling for the Africa. With a proud legacy stretching over and events industry in Africa.

36 Business Events Africa August 2019

www.businesseventsafrica.com

EXHIBITION OVERVIEW

A slowing global economic growth has impacted our Industry worldwide. However, there is a positive outlook.

An overview of the

exhibition industry

By Gill Gibbs, executive committee member of EXSA

FI recently released the latest, 23rd Global Barometer survey, which was concluded in July 2019, answered by 322 companies from across 57 countries. The survey has been measuring the pulse of the exhibition industry since 2008.

How are we really doing as an industry, globally? Some good news: the results reflect a generally positive outlook in terms of financial expectations. There are however, elements of slowdown noticed for the turnover during the first half of 2019 and also in terms of profit in 2019 when compared to that of 2018 – a reflection of the slowdown of global economic growth. The results also illustrate that the majority of companies respond to the

Current forecasts for the second half of 2019 and the first half of 2020 actually show a return to robust levels. The outlook is positive. www.businesseventsafrica.com

accelerating process of digitisation in the exhibition industry – China, Germany, India, Indonesia, Italy, Mexico, the UK and USA are identified as the exhibition markets who are currently most advanced in the digital transformation process. On the local front, Adele Hartdegen, public relations and marketing manager of GL Events and EXSA executive committee member, said: “Exhibitions remain a key element of the marketing mix. Even though we are in the technology age, face to face interaction with potential customers is essential. The marketing trend of ‘humanising your brand’ is picking up speed rapidly and having the correct person present your brand at an exhibition, allows the customer to experience your brand in a humanised form and in doing so, to form a personal connection with the brand.’’

How about turnover across the exhibition industry, globally? Mostly there are positive turnover developments, however there is weaker growth in the first half of 2019 – compared to previous years. The survey results from a majority of companies in all regions (except the Middle East/Africa), indicate an

expectation of gross turnover increases for the two halves of 2019 and the first half of 2020. When compared to that of recent years, the first half of 2019 appears to be weaker. Current forecasts for the second half of 2019 and the first half of 2020 actually show a return to robust levels. The outlook is positive. A majority of companies declaring turnover increases for all three periods surveyed, are located in Australia, Brazil, Italy, Japan, South Africa, Thailand, UK and USA. For the second half of 2019 and the first half of 2020, this situation also applies to Germany, India, Indonesia, Macau and Russia. Whereas in Argentina, China, the Middle East and Mexico, a significant proportion of companies have reported a slowdown in their turnover.

Important issues affecting the industry Companies are still citing the most important issues for their businesses as listed below, although the percentages have varied and fluctuated from that of previous surveys: • The state of the economy in the home market; Business Events Africa August 2019 37

EXHIBITION OVERVIEW

32 000 exhibitions held globally each year

4.5 million

exhibiting companies

>303 million visitors.

• Competition from within the industry – results indicate that this is less important for venues than for organisers and service providers; • Global economic developmentshere, it is less of a concern in the Americas than in all other regions; • Internal challenges – human resources in the main; • The impact of digitisation – responding to customer digitisation needs; new digital products; internal processes; • Competition with other media – internet; social media; virtual trade shows; • Regulatory / stakeholders issues – sustainability, health & safety. Gary Van der Watt, director of Resource Design and EXSA executive committee member, Western Cape chapter, said: “The single biggest threat facing earths existence is waste. Our MICE industry talks a lot about greening. The action, after that talk, is still only Recycle & Reuse. To survive,

the industry needs to implement the 4th R – Replacing. Abandoning toxics, turning innovation, design and materials into a sustainable industry.” The global MICE industry is projected to reach $1,439.3 billion, in 2025. The United Nation’s Agenda 2030 and its 17 Sustainable Development Goals (SDGs) have changed the way we talk about sustainability – positively. These 17 Sustainable Development Goals provide a common understanding of global sustainability challenges that are all interlinked. All stakeholders, states, society, science and business, need to work together to achieve these SDGs. Companies play critical roles as a source of finance, as a driver of innovation and technological development, and as an engine of economic growth and employment. Sustainable development can make good business sense, with the long

A majority of companies declaring turnover increases for all three periods surveyed, are located in Australia, Brazil, Italy, Japan, South Africa, Thailand, UK and USA. history of integrating sustainability in operations and developing new solutions to tackle ecological and societal challenges, at the core. Think of the SDGs as the driver for change to unleash innovation, economic growth and development, through integrating the SDGs into business practice and boosting the business impact on SDG achievement. Companies have one new, powerful ally in achieving the SDGs: digitalisation, the true accelerator for change. Digitalisation is reshaping our society in many ways.

E: info@exsa.co.za T: +27 10 300 7907 www.exsa.co.za

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A LOCAL PERSPECTIVE

trends likely to disrupt the events industry in 2020 Do the sight and smell of a steamy shisa nyama in a pop-up shebeen seem like they have all the makings of a memorable event? What about the prospect of a collision space to promote networking at your next conference?

n South Africa’s dynamic meeting and conference industry, like many other industries, the x-factor in event management is in innovation and disruption – much of which lies in the realm of finding novel ways to foster connection and collaboration. Raylene de Wet, director of event sales at Hyatt Regency Johannesburg, unveils six trends that will likely disrupt and elevate South Africa’s events industry in the coming year.

Let’s festivalise – it’s all about the experience!

The days of unending keynotes and death by PowerPoint have long disappeared. Delegates want to be entertained – they want to immerse themselves and engage in an exciting events ‘experience’. Enter the concept of festivalisation. “This has become the buzz word in the events industry,” said Ms de Wet. “Events, and the planning thereof, should be fun. And, what could be more fun than combining your average event with the elements of a festival?” Ms de Wet explains how festivalisation has led to the exchange of closed conference rooms for unusual outdoor venues. Keynote speakers now share the stage with live music and comedians. Corporate meeting attendees are looking for transformative experiences that will improve their daily work life. Today’s delegate prefers authentic local experiences and shows. They want to sample the destination’s characteristic food and beverages, and interact with local residents who are knowledgeable about the area’s history and culture.

2. TikTok – it’s time to hop on the bandwagon

Ever heard of TikTok? If you’re over 35 years old, chances are you haven’t. Believe us when we say the time has come to sit up and take notice. TikTok is a social-video platform that allows users to create and share short, musical videos. Like Instagram or Twitter, users can follow their friends as well as celebrities and influencers. It was the thirdmost downloaded app in the first quarter of 2019, with 188 million new users. For meeting planners looking to boost event awareness, TikTok is the marketing tool you didn’t know you needed – until now. Organisers can share videos leading up to the official announcement, with each post hinting at agenda items or key speakers. They can promote their event by hopping on current TikTok trends, such as popular video formats or songs. With many young people wary of traditional marketing, TikTok gives planners the opportunity to stray from the beaten marketing path and provide authentic, branded content that younger audiences will engage with naturally on their social feeds.

Technology – up, up and away…

Imagine escaping a conference with a few minutes’ meditation on the beach. Augmented reality and virtual reality can give that extra edge to any event by offering unique experiences in a virtual space. Ms de Wet explains how techaugmented collaboration has revolutionised the events industry by allowing the world to become smaller.

40 Business Events Africa August 2019

“South African event organisers can invite a speaker who is based in China without having to fly him or her in. With Internet connectivity constantly evolving and 5G on the horizon, we can expect to see more of a blurring of the lines between Visual Events and Physical Events.” Many audio visual (AV) companies have also invested in equipment that enables interactive note-taking. Although de Wet explains this is not a huge trend in South Africa yet, innovative companies are moving in this direction. “There are also functionalities where speakers make notes which will save automatically to the guest phone through the meeting platform.” However, as much as technology will continue to shape the meetings industry, so too arises the demand for escaping from technology. With an always-on workforce, it is important to consider private places were delegates can relax and recharge. Mindfulness areas and places to ‘unplug’ are increasingly becoming the new norm.

Bye-bye, buffet. Hello culinary innovation.

Chicken or beef? What about a salad buffet or cocktail sausages? Step aside, everyone, and make way for MasterChef. “Sub-par food at your event is a significant contributor to underwhelming event experiences. If you want your event to stand out, consider creative ways of displaying your food and taking your guests on a culinary journey,” suggests Ms de Wet. “By using local flavours and dishes, and presenting them in a modern and creative way, you can really make a lasting impression.” Bite-sized versions of regular food www.businesseventsafrica.com

A LOCAL PERSPECTIVE

are always a hit. Nobody wants to walk around trying to mingle while balancing a full-sized plate of steak and chips. So, by scaling it down, you’re not only being innovative, you’re also make your attendees’ experience a lot easier.

Sit, stand, mix it up…

Where people sit affects everything from how well they engage with each other to how well they absorb information. The truth is that the right seating arrangement can make or break the productivity and problem-solving abilities of delegates at your event. Therefore, allow delegates to vary their

www.businesseventsafrica.com

Who is Raylene de Wet?

postures during the event, advises Ms de Wet. “Event planners constantly have to be one step ahead by ensuring that all events are productive and that attendees stay engaged. Several studies have been done on this topic and it’s interesting to see how high tables with high seating combined with couches as well as Standing Meetings are impacting events.” Planners can create ample private meeting spaces as well as ‘collision spaces’. One way to create such a space is to provide fewer chairs than attendees. With fewer empty seats, movement and interaction is encouraged.

Raylene de Wet is the director of event sales at Hyatt Regency Johannesburg. Starting as a junior at the hotel group, Raylene moved swiftly up the ranks. She gained international experience as associate director event sales in Dubai before coming back to South Africa in 2018.

Energising delegates will remain a priority

From mindfulness to movement and healthy meal options, wellness will continue to be a key focus in 2020. Delegates are often bombarded with information in a short time span, which can leave them feeling drained. To prevent this from happening, organisers need to find new and innovative ways to keep everyone energised and engaged. “Slot in a few meditation ‘bubbles’ during your conference to allow delegates

to relax for a few moments, or distribute regular healthy fruit snacks to keep energy levels from crashing midway through the day,” suggests Ms de Wet. “Or shake things up by introducing a happiness coach to get your attendees smiling and engaging with their colleagues in different, original ways.” Each of these six trends in the global meetings and events industry has already made its way to South Africa, according to Ms de Wet. “It can be daunting for local event organisers to keep abreast of the trends, which is why it is important to find the right partner to help you deliver these unique experiences. You need the right people in the right places,” Ms de Wet concludes.

Business Events Africa August 2019 41

AAXO NEWS

Change is the only constant As an Association, AAXO recognises the need for change in light of our role in the exhibition industry. By Wesley Lofstedt, association manager

hich is why we are looking at implementing new initiatives that the entire industry can benefit from – from our organising members, right down to suppliers, contractors and venues. Training and skills development within the industry is a key part of our constitution, and we’re currently looking at bringing International CEM to our members. CEM is an internationallyrecognised qualification and members will be able to choose different modules they can complete spanning across marketing, operations, sales, finance and budget management, strategic

planning, management and more. Individuals taking the course have up to three years to complete the mandatory eight modules and will then receive their qualification. Further to this, our industry research is nearing completion and we’ll be able to give further insight into how exhibitions contribute to the South African GDP, tourism, employment and so forth. We

look forward to sharing the results of our updated industry research at one of our upcoming networking events. We are also working hard on our next ROAR Awards (held in conjunction with EXSA’s EXSA-llence Awards), celebrating exhibitions that took place in the 2019 calendar year. The prestigious awards are to be held on the 31st of January 2020 at Gallagher Convention

Centre in Midrand and bookings have already opened. We look forward to hosting the industry in true ’James Bond’ style and serving Martini’s – shaken, not stirred! For more information on AAXO-led training, networking or Awards or to find out about Sponsorship or Membership opportunities, please contact: Wesley Lofstedt on wesley@aaxo.co.za.

SITE NEWS

The Bangkok Manifesto Statement #5 The definition of luxury has changed. The era of logos and brands is ending. Luxury in the future will be defined by authentic, unique and personal experiences. By Bob Miller, chief executive officer, One10 Marketing

he Bangkok Manifesto, created at the SITE Global Conference in Bankok, Thailand in January, comprises 10 statements developed by incentive industry thought leaders on the industry’s true purpose in the business world today. The Manifesto has been published in hard copy with the addition of written commentary on each of the 10 statements from industry experts in several disciplines–DMC and DMO sectors, hospitality sector, third party planners and corporate end-users. Each week we will take a deep dive into each one, thanks to our industry experts: This week we look at number five on luxury with commentary from Bob Miller, chief executive officer of One10 Marketing. Luxury is a state of mind that arises when circumstances make people feel special. It’s defined by long-held preferences, is highly personal and often

changes. It used to be opulence and extravagance, champagne and caviar but now its authenticity and unique personal experiences, craft beer and local cuisine. In travel, luxury used to mean over-the-top destinations, exclusive accommodations and bucket list activities. Now researchers are attempting to understand the shifting face of luxury based on generations, personas and life stages. As the power of individual choice continues to assert itself globally, many of the traditional definitions of luxury are being challenged. The incentive travel industry is at the forefront of the changing perceptions of luxury. Our clients still look for obvious comforts but the real focus now is on unique access to experiences. Access that guests can’t buy or curate on their own. Access to locations, activities and other people. Authentic, once-in-a-lifetime moments that are truly transformational.

Digital technology and ubiquitous screens fuel the desire for more experiences as we’re continually exposed to new stimuli social media sharing. Highly curated experiences are now documented for all the world to see. Whether it’s hiking on glaciers in Patagonia and then enjoying lunch with locals, a surprise flight to Cuba or passing a football with NFL greats on a beach, incentive travel provides access to extraordinary experiences and these need to be shared! Luxury is emotional – a state of heart, not mind. But, more than anything, luxury arises when we experience life changing moments that we turn into memories that, in turn, define and transform our lives! A well-designed and executed incentive travel program can be this life changing moment. It offers an extraordinary travel experience to qualifiers and that, increasingly, pivots around authenticity, uniqueness and deeply personal experiences.

What we’re all about: motivational experiences Why we do it? Business results! Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results. Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures. Site serves as a source of knowledge and best practices where members can make personal connections that sustain professional growth. Only one organisation sits at the critical intersection between those who seek the benefits of motivational tools and those who can provide these extraordinary experiences. That organisation is Site...

Contact

Email: info@sitesouthernafrica.com www.sitesouthernafrica.com www.siteglobal.com

MARKET NEWS

Durban ICC shares business opportunities with entrepreneurs As part of the Durban International Convention Centre’s (Durban ICC) efforts to create business opportunities for emerging and established entrepreneurs and ensure that they have access to markets, the centre recently held a Supplier Day, which provided an engagement platform with entrepreneurs.

uring the highly-informative full-day seminar held on 16 August, entrepreneurs were informed about various business opportunities available at the Durban ICC. They were also educated on eThekwini Municipality’s Supply Chain Management (SCM) policies and processes which they need to comply with in order to qualify for work. The Durban ICC is an entity of the eThekwini Municipality. Lindiwe Rakharebe, chief executive officer of Durban ICC, said the Durban ICC was committed to the upskilling and empowerment of small businesses, who in turn are able to

create much-needed employment opportunities in our communities. “In line with the city’s developmental agenda, the centre remains committed to broadening the economic impact of the events and tourism sector through contributing to inclusive economic growth and empowering entrepreneurs while operating in a responsible manner. Our aim is to empower entrepreneurs to kickstart their business ventures or expand their existing businesses within the hospitality industry,” Ms Rakharebe said. Among the esteemed speakers at the Supplier Day were representatives from the Durban Chamber of Commerce

Representatives from the Durban ICC’s supply chain management department hosted a Supplier Day aimed at empowering entrepreneurs.

and Industry who spoke on their role on policy and advocacy, while Ithala Bank informed entrepreneurs on how they can access business funding. Durban ICC SCM officer, Celasiwakhe Duma, said because the Durban ICC is a world-class venue that regularly hosts prestigious national and international events, the centre is always in need of suppliers who provide a wide variety of products and services. To become a supplier or service provider to the Durban ICC, entrepreneurs can register their business on the National Treasury’s Centralised Supplier Database.

ADVERTISERS’ INDEX

August 2019 Vol 39 No 8 ADVERTISER

PAGE EMAIL

WEBSITE

AAXO

aaxo@aaxo.co.za

www.aaxo.co.za

African Hotels and Adventures

34,35

cro@aha.co.za

www.aha.co.za

ATKV Resorts

29-31

nerinee@atkv.org.za

www.atkvmice.co.za

Barmotion

info@barmotion.co.za

www.barmotion.co.za

Birchwood Hotel & OR Tambo Conference Centre

OFC,6-8 quotes@birchwoodhotel.co.za

www.birchwoodhotel.co.za

CSIR International Convention Centre

icc@csir.co.za

www.csiricc.co.za

Cape Town International Convention Centre

24,25

info@cticc.co.za

www.cticc.co.za

Durban International Convention Centre

sales@icc.co.za

www.icc.co.za

Expo Centre Johannesburg

OBC,36 info@expocentre.co.za

www.expocentre.co.za

EXSA

37,38

exsa@exsa.co.za

www.exsa.co.za

Folio Translation Consultants

pziets@folio-online.co.za

www.folio-online.co.za

Gallagher Convention Centre

19-21

gallagher@gallagher.co.za

www.gallagher.co.za

MJunxion

yolande@mjunxion.co.za

www.mjunxion.co.za

The Indaba Hotel, Spa & Conference Centre

indaba@indabahotel.co.za

www.indabahotel.co.za

Plaslope

glenda.aereboe@plaslope.com

www.plaslope.com

Premier Hotels

32,33

sales@premierhotels.co.za

www.premierhotels.co.za

SAACI

12-17

info@saaci.org

www.saaci.org

Sandton Convention Centre

IFC,26

scc.reservations@tsogosun.com

www.sandtonconventioncentre.com

Scan Display

justin@scandisplay.co.za

www.scandisplay.co.za

SITE

info@sitesouthernafrica.com

www.sitesouthernafrica.com

The Westin Cape Town

wh.cptwi.groupreservations@marriott.com www.westincapetown.com

44 Business Events Africa August 2019

www.businesseventsafrica.com

CALENDAR

Conferences, workshops and exhibitions of interest to the conference, exhibition and special events market For free entries in this calendar, please supply information to editorial@businesseventsafrica.com LOCAL: 2019 18-20 AUGUST: Africa Associations Congress 2019 Venue: CSIR International Conference Centre, Pretoria, South Africa Email: mark@associationexecutives.org Tel: +44 (0) 20 8004 6300 www.associationexecutives.org/events/ africa-associations-congress-2019.html 27-29 AUGUST Africa Tourism Leadership Forum & Awards 2019 Venue: Durban ICC, Durban Tel: +27 (0)81 303 7030 Email: info@tourismleadershipforum.africa www.tourismleadershipforum.africa 11-13 SEPTEMBER: SA Innovation Summit Venue: Cape Town Stadium, Cape Town Tel: +27 (0)82 708 1960 Email: info@innovationsummit.co.za www.innovationsummit.co.za 18 SEPTEMBER The Wine & Food Tourism conference Venue: Spier Wine Estate, Stellenbosch Email: specialt@iafrica.com www.wineandfood.co.za 21 NOVEMBER – 1 DECEMBER Drakensberg Extravaganza 2019 Venue: Bergille, KwaZulu-Natal

Organiser: Sipho Ndaba Cell: +27(0)78 901 9997 Email: drakensbergextra@gmail.com www.drakensbergextra.co.za

Email: convention@southafrica.net www.meetingsafrica.co.za 1-3 MARCH 2020 Hostex 2020: Africa’s Food, Drink & Hospitality Trade Expo Venue: Sandton Convention Centre Organiser: Specialised Exhibitions Montgomery Tel: +27 (0)11 835 1565 www.hostex.co.za

INTERNATIONAL: 2019 28-29 AUGUST 2019: IBTM China | Beijing Tel: +44 20 8271 2128 www.ibtmchina.com 10-12 SEPTEMBER 2019: IMEX AMERICA Venue: Sands Expo, Las Vegas, USA Tel: +44 1273 227311 www.imexamerica.com

11 MAY 2020 Africa’s Travel Indaba Bonday Venue: Durban ICC, Durban, South Africa Tel: +27 (0)11 476 5104 Email: exhibitor@indaba-southafrica.co.za www.indaba-southafrica.co.za

22-24 NOVEMBER East Africa Tourism & Hospitality Expo 2019 Venue: Ushirika Grounds, Moshi, Kilimanjaro, Tanzania Email: sales@mikonospeakers.com Tel: +255 717 109 362 / +255 682 897 280 www.mikonoexpogroup.com/eathe

12-14 MAY 2020 Africa’s Travel Indaba Venue: Durban ICC, Durban, South Africa Tel: +27 (0)11 476 5104 Email: exhibitor@indaba-southafrica.co.za www.indaba-southafrica.co.za

INTERNATIONAL: 2020

LOCAL: 2020 24 – 26 FEB 2020 Meetings Africa Venue: Sandton Convention Centre, Johannesburg. Tel: +27 11 895 3000

18-26 MARCH 2020 Eventex Awards and Creative Week Online ceremony Email: hey@eventex.co www.eventex.co

TEL: +27 11 452 1115 FAX: +27 11 452 3609 WEBSITE: www.plaslope.com EMAIL: glenda.aereboe@plaslope.com

TAMPER EVIDENT SECURITY BAGS

• Debasafe® Tamper Evident Security Bags are used whenever tamper-evident movement is critical. • We manufacture to order and assist in tailor-made solutions to suit your security needs. • A comprehensive range of security features are standard on the bags and additional features can be added. • The sealing strip is used for exacting demands with a heat indicator displaying attempts to tamper. • Tampering by means of cold, heat, solvents, liquids & manipulation is clearly visible. • Bags can be customised according to customer’s requirements with exclusive numbering & bar-coding. • Bags are manufactured in either transparent or opaque LDPE film, in various grades to meet specific requirements.

www.businesseventsafrica.com

The bags are used for the safe movement of: • Government Departments • Foreign Exchange • Confidential Documents (Examinations, Elections, Passports, Visas etc.) • High Value Items (Diamonds, Precious Metals, Forensic Evidence, Cellphones, Computer Equipment) • Cash (Banks & Cash-in-Transit companies)

Business Events Africa August 2019 45