Business Events Africa — November 2024 by Contact Publications

RECORD-BREAKING ICCA CONGRESS CONCLUDES IN Dubai, United Arab Emirates, with more than 1150 senior meetings industry professionals and association meeting planners from over 75 countries in 12

Business events industry leaders take a look into the crystal ball to see what 2019 may bring…

Cover Feature

COVER STORY

06 CSIR ICC — the knowledge hub of Africa.

On

the pages

EDITOR’S COMMENT

04 How to remain consistent in an inconsistent world.

NEWS

05 Meetings Africa and Africa’s Travel Indaba back for 2025 editions.

CONCIERGE SERVICES

09 Rising demand for concierge services reshaping SA tourism landscape.

CASE STUDY

11 8th World One Health Congress (WOHC) 2024.

14 82nd FIP World Congress of Pharmacy and Pharmaceutical Sciences.

UFI UPDATE

17 UFI introduces refreshed brand identity and logo.

SPOTLIGHT ON GABORONE

18 Avani Gaborone Resort & Casino: an ideal business and leisure destination in Botswana.

YEAR-END EVENTS

20 Emperors Palace jam-packed with year-end function possibilities.

SUSTAINABILITY FEATURE

23 Sustainable tourism: A rising priority for the hospitality and travel sectors.

24 Marriott International launches connect responsibly for sustainable meetings.

25 Hotel Verde achieves net zero waste certification.

About the cover

Flexibility, service excellence, and professionalism are key to what the CSIR International Convention Centre offers its clients.

WTM REPORT

26 Blended business and leisure travel is the top opportunity for tourism growth — 2024 WTM Global Travel Report.

ICCA CONGRESS REPORT

27 ICCA Congress 2024 wraps up record-breaking experience in Abu Dhabi.

VENUE NEWS

28 Newmark Hotels & Reserves expands portfolio.

29 NH Sandton unveils new culinary delights at Tradewinds Restaurant.

30 Makalali River Lodge unveils luxury refurbishments.

MARKET NEWS

31 Joint Associations collaborate to empower success with Next Generation Workshop.

32 Joburg Tourism appoints Khanyisa Ngewu as senior manager, destination marketing and events.

33 GL events South Africa announces exclusive partnership with Xanita.

34 SA Chefs Association welcomes new president.

35 Africa Tourism Partners appoints Claire Mugabi.

Association news

SAACI

36 SAACI connects CPUT students to the business events industry.

AAXO

38 Convention Centres: Catalysts for transformation in Africa’s urban landscape.

EVENT GREENING FORUM

40 Greening by design.

EXSA

41 2024 — A jam-packed year for EXSA.

SITE

42 Navigating the 2025 insurance landscape: A guide for South African hospitality stakeholders.

Regulars

How to remain consistent in an inconsistent world

With the world in a constant state of evolution, we are continually driven to adapt. This is usually in the form of technology.

However, the one thing that remains, especially in the business events sector, is the human connection. This sector thrives on connecting people and creating environments where people have the opportunity to make worthwhile connections.

This past year saw a return to what we considered ‘normal’ prior to the pandemic.

However, it hasn’t by any means been an easy year. In fact, some have said it has been one of the most inconsistent years.

I think the word ‘inconsistent’ is certainly apt to our current working environment.

Incoming business is inconsistent and generally, the lead times are short, the targets are unrealistic, and the budgets are too small.

What creates consistency? Can a plan of action bring consistency?

I recently spoke on a webinar panel with respect to Branding Africa, hosted by Niche Partners. One of the topics we discussed was the importance of social media in branding your company and identifying the platforms

that businesses in Africa should be utilising?

What become apparent was that the ‘message’ is key in any branding exercise and sometimes, having no clear message can also damage your brand reputation.

Consistency here is also key. When choosing what you would like to promote, ensure that you remain consistent with that message throughout all your marketing campaigns.

What makes a brand? I suppose it is the brand’s culture, its leadership, and fundamentally, its people. They represent the brand, they become the brand, and they are your strongest asset.

I have been rather fortunate to work with some talented individuals over the years. I am grateful they are part of my professional journey.

Gratitude is something we all seem to forget, at times. A colleague reminded me of the importance of gratitude.

I do have a lot to be grateful for. Firstly, my

friends. Of course, I am grateful that over 20 years ago I was introduced to this sector and had the privilege of meeting so many wonderful people who have since become lifelong friends.

I am most proud to be part of a sector that truly makes a difference in the world. In this issue, we have two case studies featuring two international associations that have hosted events in South Africa, highlighting the contribution and impact these events have had on our country and the African continent as a whole. I salute the South Africa National Convention Bureau for the work being done in bringing these events to our country.

In a world of go, go, go, take some time today to reflect on what you are most grateful for.

Irene

Image courtesy of Blueberry Hill Hotel, Johannesburg

Meetings Africa and Africa’s Travel Indaba back for 2025 editions!

Mark your calendars for the 2025 editions of the African continent’s trade events designed to elevate the African continent’s leisure tourism and business events industry.

South African Tourism-owned Meetings Africa and forging strong, meaningful relationships in driving the continent’s economic progress and industry innovation. The trade show will also provide a platform to showcase Africa’s leading and diverse business event offerings to decisionmakers from key source markets worldwide.

Reflecting on Meetings Africa’s Success of 2024

• 382 exhibitors representing 22 African countries displayed the diverse and dynamic nature of the continent’s tourism landscape.

• 371 international and local buyers were in attendance, with a total of 3,480 delegates engaged in the event, underscoring its significance in the global MICE (Meetings, Incentives, Conferences and Exhibitions) calendar.

• Over 8,150 meetings were conducted between buyers and exhibitors, highlighting the event’s role in creating substantial business opportunities.

• The airline pavilion featured nine airlines, emphasising the critical role of aviation in connecting the continent.

• 25 SMMEs (Small, Medium and Micro Enterprises) displayed their innovative solutions, demonstrating Africa’s entrepreneurial spirit.

• 179 members of the media provided extensive coverage, amplifying the event’s reach and impact.

• In total, 63 countries were represented.

“Meetings Africa 2025 is not just a trade show; it’s a catalyst for business success,”said Minister of Tourism, Patricia de Lille.“We look forward to welcoming exhibitors and buyers from our continent and from around the world to South Africa.”

“Meetings Africa 2024 has had a significant impact on South Africa’s economy, contributing R420 million to the GDP, and creating over 770 jobs. The event showcased the strength of South Africa’s business events industry as a key driver of economic growth, generating R27 million in

national tax revenue and providing significant business opportunities for exhibitors. Beyond economic gains, Meetings Africa emphasised sustainable practices and supported small local businesses, provided great networking opportunities for exhibitors from the rest of the continent, further elevating South Africa’s profile as an attractive and appealing destination for global conferences and events,” Minister de Lille added.

Africa’s Travel Indaba focuses on showcasing the African continent’s leisure tourism products and promoting partnerships geared towards advancing the continent’s growth. Africa’s Travel Indaba will also lead with a Business Opportunity Networking Day featuring industry and business experts and leaders sharing knowledge.

The 2024 edition of Africa’s Travel Indaba hosted 9,280 registered delegates, marking an incredible 7% increase when compared to 2023. No less than 24,000 meetings were held between exhibitors and buyers. Additionally, the event featured over 1,200 exhibitors, who displayed an impressive array of African tourism products and experiences.

The economic activities triggered by Africa’s Travel Indaba, from event infrastructure to accommodation establishments, restaurants, and shuttle services, were significant.

The direct economic impact on the city was no less than R226 million, with a spillover effect contributing an additional R333 million. The overall contribution to the city’s GDP exceeded R500 million, indicating significant economic benefits and over 1,000 jobs created, especially for the youth.

“For Africa’s Travel Indaba, we look forward to working with all our partners to showcase the city of Durban and the greater KwaZulu-Natal province once again and, indeed, the rest of our country. Given the continent’s wide variety of tourism products and experiences, Africa’s Travel Indaba showcases a wide variety of exhibitors and continues to be the best Pan Africa leisure global trade show for all our buyers, exhibitors, media and other stakeholders,”Minister de Lille said.

Looking forward to 2025, both Meetings Africa and Africa’s Travel Indaba, will be tailored to provide immersive experiences and provide excellent value for exhibitors, buyers, and the media alike.

By connecting the best of the African leisure and business events industry with relevant buyers from across the globe, both Meetings Africa and Africa’s Travel Indaba create an environment conducive to transacting and building quality connections.

Meetings Africa dates

• 24 February 2025: Business Opportunities Networking Day (BONDay)

• 25-26 February 2025: Exhibition Days

• Venue: Sandton Convention Centre, Johannesburg

Africa’s Travel Indaba dates

• 12 May 2025: Business Opportunity Networking Day (BONDay)

• 13-15 May 2025: Exhibition Days

• Venue: Inkosi Albert Luthuli Convention Centre in Durban

More announcements will be made on www.southafrica.net

CSIR ICC — the knowledge hub of Africa

Ideally situated close to all central amenities in Pretoria, easily accessible from all major routes in Gauteng, and very competitively priced is Pretoria’s dedicated International Convention Centre. The CSIR International Convention Centre offers superb facilities and quality service with conference, function, and exhibition venues that can accommodate events of 500 to as little as 10 delegates and guests, with groups as large as 1,000 being accommodated at times. Flexibility, service excellence, and professionalism are key to what the International Convention Centre offers its clients.

Bronwen Cadle de Ponte, group manager: conferencing and accommodation, CSIR ICC said:“The CSIR ICC has recorded a steady increase in multiple-day association conference bookings over the last year.This is a testament to the premise on which the business event industry is founded, the need to address various societal and professional issues through face-to-face discourse and debate. Furthermore, the CSIR ICC has seen the return of the inclusion of social activities in conference programmes, and an increase in long-term bookings for as far ahead as 2026, which indicates confidence in the industry’s stability by role players.”

“The increase in intra-African flights driven by a number of factors such as economic development and tourism as well as the G20 summit which is expected to attract an influx of visitors to South Africa in 2025, are but some positive indicators of the

industry trajectory.”

Ms Cadle de Ponte added:“There are exciting developments on the horizon for the CSIR ICC going full steam ahead with the optimisation of its new organisational structure that will see the employment of a number of new employees and another refurbishment project to modernise the older sections of the building and to add even more practicality. This innovative project is aimed at creating useful, thought-provoking, motivating, and contemporary spaces whilst preserving and enhancing the centre’s perfectly designed main foyer area and auditoria.”

“The aim of the CSIR ICC, with the innovative projects it undertakes to keep its facilities and services relevant, is not to be the biggest and brightest, but to be the most fit-for-purpose, to ensure that conference organisers, committees and association

boards and members will achieve their strategic objectives when making use of the CSIR ICC for their events,”Ms Cadle de Ponte concluded.

Meet a few of the team members

Elmarie Swanepoel, business development manager

What makes the CSIR ICC unique from other venues?

Uniqueness in our location, part of a world-class African science, research, and development capital with National Key Point status, but what excites me the most is that our parent organisation, the Council for Scientific and Industrial Research (CSIR), is celebrating its 80th anniversary next year and I have the opportunity to work at a place where I am part of brand South Africa.What we do at the CSIR ICC has an impact on every person in South Africa and the continent.

Which venue at the CSIR ICC is your favourite and why?

The Onyx/Crystal/Garnet venue offers natural light with the most beautiful view of Pretoria, the capital city. It is always a highlight to show clients this venue and enjoy the most beautiful view from the balcony while enjoying a coffee or tea break during a visit, or while participating in a conference, at the knowledge hub of Africa.

What do you enjoy doing in your leisure time?

Discovering new places in my hood, Pretoria, and travelling abroad. I know now why I always had to buy a pair of shoes (bad habit) or two while travelling because I do a lot of walking at the ICC building and I am making use of each of those pairs of shoes bought over the years — a bad habit coming to good use.

I’ve also realised that my previous roles in the business events industry were a stepping stone for my current role – which I am passionate about – flying the South African flag high.

Refilwe Nchebisang, marketing manager

What makes the CSIR ICC unique from other venues? Since 1977, when it was opened as the first international

standard convention centre in South Africa, the CSIR ICC focused on offering dedicated facilities for knowledge sharing, collaboration, and the transfer of knowledge, because these acts of knowledge sharing and collaboration are drivers for economic and socio-economic impacts on a community, a specific industry or profession, a destination, and a country.

Which venue at the CSIR ICC is your favourite and why?

It’s difficult to choose only one.The Amethyst Room is one of my favourite venues. It is part of the last expansion project, it is a flexible venue with multiple screens, has classical qualities of the original existing building but is more aesthetic and contemporary, with a sense of timeless design.The Amethyst room leads to the stunning alfresco outdoor dining deck surrounded by the convention centre’s soothing setting — perfect for bird-watching enthusiasts seeking a quick reprieve from business talk, and it provides comfort and scenery.

What do you enjoy doing in your leisure time? I love running and taking long walks.

Sinethemba Sidzatane, facilities manager

What makes the CSIR ICC unique from other venues?

The location sets the CSIR ICC apart from other venues, it is a spectacular natural setting surrounded by abundant natural fauna and flora — the perfect location, free from distractions. Small mammals such as the Common Duiker and birds such as the Blackcollared Barbet, Levaillant’s Cuckoo, Spotted Eagle Owl,Thick-billed Weaver, and Amethyst Sunbird, to name a few.

Over and above the aesthetics of the built environment mentioned above, it is also the culture for me; the CSIR ICC has a culture of developing employees through various development programmes that enhance skills, expand knowledge, and provide opportunities for career advancement, which encourages and motivates employees, and I am a testimony of that.

Which venue at the CSIR ICC is your favourite and why?

Long-standing buildings often have unique architecture, natural stone flooring, intricate woodwork, and aesthetic value, with high-quality materials and impressive architectural structure. This is true of our ICC.

The exhibition hall is my favourite venue due to its versatility in hosting various events, from conferences to cocktail events, dinners, and exhibitions with vehicle expos.

What do you enjoy doing in your leisure time?

I enjoy spending time with my family and spoiling them with home-baked goodies.

Sustainability

at the CSIR ICC

As one of the leading conference venues in the country, the CSIR ICC understands its responsibility to contribute to protecting the environment through its commitment to proactively promote resource efficiency and sustainability in its operations for the benefit of the communities in which it operates. The CSIR ICC has waste management and recycling, energy demand management, and economic and social responsibility programmes in place to reduce the impact of events that it hosts. Equally important for sustainability is event safety and water management, that continues to be at the forefront of discussions, with the need to accelerate the transition towards global net zero emissions for the events industry.

Refilwe Nchebisang.

Elmarie Swanepoel.

CSIR ICC 2024 Students.

Sinethemba Sidzatane.

Since 2001, the CSIR ICC has been contributing to capacity pipeline development by appointing in-service trainees annually who are studying towards their food and beverage and hospitality management diplomas or other industry-related qualifications. The CSIR ICC will remain a contributor to community development by providing access to resources to communities through a variety of initiatives and urges other hospitality industry establishments to have community involvement programmes to ensure that adequately skilled individuals are available for employment.

Value-added facilities and services

The CSIR ICC offers a modern one-stop business centre with related support services, facilities for the physically disabled, glass-fronted soundproof translation and press booths, on-site medical assistance, security, and free secure parking. Seamless end-to-end digital and hybrid event solutions to deliver conference content to multiple venues or persons across the country, or globally, from a studio environment or live event broadcast from any of the Centre’s purpose-built venues.There are a variety of solutions to cater for digital events, from simple broadcasting to complex conventions with exhibitions, sponsorships, and parallel sessions.

All the Centre’s equipment and facilities are constantly upgraded to ensure that it continues to be competitive on international standards. Not only does this Centre provide the perfect venue, but it also boasts a highly experienced team that will conceptualise and arrange special events and special services such as overnight accommodation, transport, laser shows, themed evenings, and custom-made décor with professional and creative flair.

Excellent track record

The Centre is the location chosen for over 500 diverse workshops, meetings, conferences, congresses, conventions, and exhibitions with accompanying functions each year. Some of these include 43rd National SAACI Convention, South African Orthopaedic Association Congress, GreenYouth Indaba, the Science Forum, the Africa Conference on Elections, Democracy and Governance; the Bionet International Global Congress and the Seventh International Fiqh Conference, which included Halaal catering for 500 delegates.

CSIR ICC contact information

Website: www.csiricc.co.za

Email: icc@csir.co.za

Enquiries: +27 (0)12 841 3884

Rising demand for concierge services reshaping SA tourism landscape

As the travel and tourism landscape resettles after the seismic shifts and disruptions caused by the pandemic, a new trend has emerged, signalling a new era of travel offerings geared specifically towards the luxury travel market.

Concierge travel services are in growing demand globally and locally, with global luxury travel valued at $1.2 trillion in 2021 and projected to grow at a compound annual growth rate (CAGR) of 7.2 per cent from 2021 to 2028.

Lisa Sebogodi, a travel industry expert and managing director of Batsumi Travel, explained: “We’ve noticed a significant change in what clients want. It’s no longer just about booking a five-star hotel. They want travel experiences that reflect their specific tastes, whether that’s a private vineyard tour or a luxury safari with behind-the-scenes access.”

Concierge travel services — anything is possible

With a growing population of high-networth individuals with a clear appetite for personalised travel experiences, there is an increasing demand, particularly among ‘affluent’ South African travellers for exclusive offerings. These types of experiences, be it a private safari, a secluded coastal retreat, or a curated cultural journey, require a level of customisation that only concierge services can provide, making personalised travel more attractive than ever.

“Our clients expect more than just luxury — they want unique, intimate experiences that are designed specifically for them,” Ms Sebogodi said. “I’ve facilitated a variety of personalised services for my concierge clients, including butler services on arrival at their destinations and even securing a Lamborghini in a foreign country for another client.”

Ms Sebogodi added that the festive season and year-end holidays see a notable rise in requests for tailored travel experiences, as families seek memorable ways to spend time together. Concierge services often assist with the meticulous planning required for complex multi-stop itineraries, festive celebrations, and securing exclusive venues during this high-demand period.

The C-word

The Covid-19 pandemic has also played a pivotal role in shaping travel preferences, with safety and privacy becoming top priorities. South African travellers, like their global counterparts, who have the means to afford it, have become more cautious about the safety of themselves and their loved ones and colleagues while travelling, leading to a surge in demand for private accommodations, secluded destinations, and flexible travel arrangements. The desire for exclusive, safe travel options – such as private villas and chartered flights – has made concierge services an ideal solution for those seeking both luxury and peace of mind.

Ms Sebogodi added: “Privacy and safety are now key concerns for many travellers. They want to avoid crowded spaces, which is why private accommodations and exclusive experiences have become so popular. Tailored travel solutions offer that reassurance.”

The growing appeal of experiencedriven travel

Experience-driven travel has gained significant momentum in recent years, with younger affluent travellers, particularly millennials, leading the charge. This demographic values unique, immersive experiences over material goods, favouring travel that allows them to engage deeply with local culture, history, and nature. In line with this, South African travellers are increasingly opting for meaningful adventures, from guided hikes in the Drakensberg, to luxury culinary tours through the Cape Winelands.

Concierge services cater to this shift by offering curated experiences that go beyond traditional itineraries. Whether it’s organising an intimate dinner with a top local chef or securing exclusive access to cultural events, these services enable travellers to create unforgettable memories.

What’s more, South Africa, with its worldclass wellness retreats, is attracting more

and more travellers looking for experiences that combine luxury with rejuvenation. Exclusive wellness getaways at spas in the mountains and holistic health retreats on the coast, for example, are becoming increasingly popular among those seeking both relaxation and personal enrichment.

“Wellness travel has become a major focus, particularly for those looking to disconnect from their hectic lives and focus on self-care. Bespoke wellness journeys, tailored to individual needs, are exactly what many travellers are looking for right now,” Ms Sebogodi added. “During the holiday season, many families opt for wellness retreats to unwind and recharge.”

This shift toward concierge services reflects broader global trends, as travellers increasingly seek out customised, high-end journeys that align with their specific desires and preferences. Whether it’s wellness retreats, luxury safaris or curated culinary tours, concierge travel is fast becoming the preferred choice for those who want unique, memorable travel experiences and journeys.

Image by Abdulhakeem Samae from Pixabay

8th World One Health Congress (WOHC) 2024

Prof Marietjie Venter, Congress Co-Chair for the 8th World One Health Conference, shared her insights into the 8th World One Health Congress (WOHC), where an Africa city served as the host of this congress for the first time.

Partnering with the South Africa National Convention Bureau

The South Africa National Convention Bureau (SANCB) supported the 8th World One Health Congress (WOHC) 2024, Cape Town, South Africa.

For this kind of congress, securing sponsorship is very important, since registration fees do not cover the costs. Raising local funding is always very important, as it embeds the congress in the local community. The SANCB contributed greatly to increasing South Africa’s prospect of hosting a conference of this magnitude, through the Bid Support Programme. The financial assistance included

bid support, delegate boosting such as marketing, local entertainment, airport activation, event management services, and onsite support services. This support made it possible to present a budget favourable to the international committee, to host the event in South Africa.

“The organising committee of the 8th World One Health Congress is very thankful for the support they received from the SANCB in bringing the Congress to South Africa.” — Marietjie Venter, Congress Co-Chair, University of Witwatersrand

The 8th World One Health (WOHC)Congress

The World One Health Congress (WOHC) is the world’s premier Congress to advance the One Health

agenda.The Congress leverages the experience of the global One Health Community (formerly One Health Platform) to animal-human disease transmission alongside their social and environmental determinants.The WOHC takes place biennially, attracting professionals from academic institutions, civil society, national governments, the private sector and multilateral organisations. Leading scientists and policymakers come together to share learnings across diverse disciplines, including epidemiology and disease surveillance, animal production and trade, food safety, animal health, human health, environmental science/ ecology, and global health security.

The World One Health Congress, as the largest One Health event of the year, brings together experts in scientific research, policy, and industry globally, to encourage collaboration for enhanced human, animal, and environmental research for epidemic and pandemic preparedness and to achieve optimum planetary health.The importance of One Health’s cooperation was brought to the forefront during the COVID-19 pandemic, and building these bridges is more important than ever.

20-24 September 2024, Cape Town, South Africa

Image by Lucas Vasques from Pixabay

The 8th World One Health Congress focused on enhancing One Health collaboration on the African continent and facilitating northsouth cooperation in the post-pandemic era. The global One Health Congress provided the ideal platform to showcase science on the African continent and enhance northsouth cooperation to enhance One Health research and policy development to prevent the next pandemic.

It enabled discussions on major One Health challenges, together with sharing research data and policy developments. Above all, it provided a great opportunity to review global One Health science and policy through an African lens.

The 1st International One Health Congress took place in Australia, the 2nd edition in Thailand (2013), the 3rd edition in Amsterdam (March 2015), the 4th International One Health Congress took place in Melbourne, Australia once again, and was organised in conjunction with the 6th Biennial Congress of the International Association for Ecology and Health (December 2016). The 5th International One Health Congress took place in Saskatoon, Canada (June 2018) and the Sixth World One Health Congress was organised as a virtual edition in 2020 as a result of the COVID-19 pandemic. The 7th Word One Health Congress was organised in Singapore from 7 to 11 November 2022. Prior to this, the meeting had not been hosted in Africa.

The next meeting will be held in two years, in Europe. The winning bid will be announced in due course.

What is the global One Health Community?

One Health is an integrated, unifying approach that aims to sustainably balance and optimise the health of people, animals, and ecosystems.

It recognises the health of humans, domestic and wild animals, plants, and the wider environment (including ecosystems) that are linked and interdependent.

The approach mobilises multiple sectors, disciplines, and communities at varying levels of society to work together to foster well-being and tackle threats to health and ecosystems, while addressing the collective need for clean water, energy, and air, safe and nutritious food, taking action on climate change, and contributing to sustainable development.

One Health Platform was founded at the third international One Health Congress in Amsterdam in 2015. In 2022, the One Health Platform changed its name and extended its vision to an allencompassing participation, towards a global One Health Community.

The global One Health Community’s Scientific Advisory Board is a team of renowned experts in various fields of health, including human, animal, and environmental health. They provide valuable guidance and expertise to the organisation’s leadership, ensuring that all decisions and policies are evidencebased and grounded in sound scientific principles. Their collective knowledge and experience help to advance the global One Health Community’s mission of promoting the health and well-being of people, animals, and the planet.

In which Sector does the global One Health Community operate in?

The global One Heath Community operates in the scientific field of One Health: human, veterinary, life sciences, and environmental health.

South Africa is a signatory to the international health regulations that are aimed to enhance countries’ capacity to detect and

respond to Zoonotic diseases as part of epidemic and pandemic resilience. Enhancing One Health awareness and cooperation between human, animal, and environmental health specialists in academic research and governmental agencies both locally, on the African continent, and globally, have a direct impact on our capacity to detect, prevent, and respond to future epidemics and pandemics. Raising awareness and encouraging One Health collaboration and training have a direct impact on human and animal health and the prevention of Zoonotic diseases.

What value did this congress have to the South Africa economy?

The 8th World One Health Congress (WOHC) brought in 1,400 researchers and policymakers in the medicinal, veterinary and environmental One Health research to South Africa. This had a direct impact on investment in health on the African continent by showcasing scientific capacity, but also local needs for investment. Researchers, students, policymakers, clinical health professionals, veterinarians and environmentalists benefited from the opportunity to attend this conference locally. This congress raised awareness of the importance of One Health in epidemic and pandemic preparedness and response in Africa. Apart from having a direct impact on tourism, this congress will also build bridges between scientists and policy makers within the One Health space and enhance future cooperation to improve global health security.

The value of business events plays an important role in accelerating a country’s economy. South Africa has a wellestablished Medical Health Sector. The SANCB focuses on attracting conferences in economic sectors that the government has identified as priorities for future development. Hosting major events in these sectors can significantly accelerate macro-economic benefits for the country.

Estimated Economic Impact – R35,840,000

*This is an estimation as the final report has not been shared.

Delegate Numbers

The conference brought together more than 1,400 delegates from 87 countries (including 670 participants from 35 African countries), 400 speakers across 70 sessions, including 1,388 submitted abstracts, and 600 scientific posters, were presented. The 400 speakers including scientists, policymakers, students and industry focused on the importance of Africa in One Health.

With the objective of addressing all crosssectoral and transdisciplinary aspects of the One Health paradigm and representing all continents, 117 travel grants were awarded to Low-or Middle-Income Countries (LMIC) and early career scientists.

This Congress enhanced the importance of South Africa as a global leader in human, animal, and environmental health and epidemic and pandemic preparedness. It promoted both academic strengths in medical and veterinary research. Furthermore, delegates were able to experience the local flavour, during the congress, through local entertainment. Furthermore, from a tourism perspective, local pre- and post- tours were offered to delegates.

The 2019 COVID-19 pandemic highlighted the importance of including Africa in the global response to emerging diseases and investing in the One Health response. Africa has been the origin of several emerging and Zoonotic diseases of international concern in recent history including HIV, Ebola, West Nile virus, Zika virus, Chikungunya, and Monkeypox. The continent has experienced the burden of health and economic loss due to these diseases. However, the continent has developed expertise in detection, prevention and control of emerging Zoonotic diseases. South Africa’s leadership in identification and rapid reporting of new COVID-19 variants of concern enhanced the global response, but the country was marginalised internationally through travel restrictions even though these

variants were already circulating internationally before they were identified in South Africa.

Inequality in the availability of public health measures such as vaccines and diagnostic testing on the African continent relative to the developed world is detrimental to global health security.

“In terms of pandemic preparedness, it is very difficult to predict where the next outbreak is going to come from.There are new and exciting innovations in science. In addition to multidisciplinary collaborations, it is highly important to also get the engagement of industry partners”.

— Ab Osterhaus, Congress CoChair,TiHO, Germany

The knowledge economy

The Congress served as a platform for experts, researchers, and professionals from diverse disciplines to converge and exchange knowledge on critical topics related to One Health.

Through the congress, world experts, researchers, and professionals from diverse disciplines were brought together to exchange knowledge on critical topics related to One Health. The research had both a function in professional training of scientists, veterinarians, medical experts and policymakers and for training of young scientists and students. The congress included several sessions on One Health education and also funded 117 students from across the world, including LMIC, to attend the congress. This was funded through grants from the National Research Foundation of South

Africa, The Bill & Melinda Gates Foundation and the Gordon & Betty Moore Foundation.

Key Outcome

One Health experts called for inclusion of the One Health concept in binding frameworks to achieve the SDGs. In view of the forthcoming UNFCCC COP 29 and G20 Summit Rio 2024, Congress Chairs and participants called for embedding One Health principles into legislative frameworks.

“For us in Africa, this is a dream come true.We are all ambassadors of One Health.We have both the opportunity and the responsibility to successfully operationalise One Health in our respective countries. Furthermore, we need to find a way to embed One Health in legislative frameworks, international protocols, and agreements.” Misheck Mulumba, Congress Co-Chair,Africa One Health Network (AfOHNet)

Local community

Local products were sourced, and local companies were appointed. Several side events were organised pre- and postcongress and these involved extra hotel nights and meeting venues.

• Local companies were contracted for onsite congress support (Vetlink), hosts, AV (AV Sense), transfers, video recording, etc.

• Local organisations were sourced for entertainment and local flavour: Youth Choir, Marimba Jam, dancers, etc.

• All printing and delegate material came from local businesses: congress bags, water bottles, lanyards, programme books, badges and banners.

“We should have come to Africa years ago,” — John Mackenzie, Congress Co-Chair, Curtin University.

For more information on the Bid Support programme, please click here

82nd FIP World Congress of Pharmacy and Pharmaceutical Sciences

01 – 04 September 2024, CapeTown, SouthAfrica

The FIPWorld Congress of Pharmacy and Pharmaceutical Sciences, was held for the first time in sub-Saharan Africa. Dr Mariet J Eksteen, Professional Development and Support Officer, Pharmaceutical Society of South Africa (PSSA) shared her insights into the 82nd FIPWorld Congress of Pharmacy and Pharmaceutical Sciences.

What isThe International Pharmaceutical Federation (FIP)?

Founded in 1912, the International Pharmaceutical Federation (FIP) is a nongovernmental organisation with its head office in the Netherlands. FIP has organised pharmaceutical congresses since it was established.Through their partnerships and extensive pharmacy, pharmaceutical sciences, and pharmacy education networks, they support the development of the pharmacy profession through practice and emerging scientific innovations and by developing the pharmacy

workforce to meet the world’s healthcare needs and expectations.

FIP is the global body for pharmacy, pharmaceutical sciences and pharmaceutical education.Through 158 national organisations, allied organisations (including academic institutional members) and individual members, it represents over four million pharmacists, pharmaceutical scientists and pharmaceutical educators worldwide.

The Pharmaceutical Society of South Africa (PSSA) has been a member organisation of FIP since 2011. Only member organisations may submit a bid to host a FIPWorld Congress.

Which Sector does the FIP operate in?

The International Pharmaceutical Federation (FIP) operates in the Medical & Life Sciences sector. South Africa is an established

contributor to the work of FIP and contributes to pharmaceutical healthcare on a global scale. FIP works to advance the pharmacy profession so that people everywhere can access the expertise of pharmacists and medicines.Their activities include working in partnership with other organisations, such as the World Health Organization, to improve global health; speaking for the profession on current issues, such as patient safety, through issuing statements at the World Health Assembly; supporting members (national professional organisations, scientific organisations, schools of pharmacy and individuals), publishing reports and guidance, and organising international congresses to provide the profession with an opportunity to share knowledge and experiences face-to-face.

The FIPWorld Congress of Pharmacy and Pharmaceutical Sciences

The FIP World Congress of Pharmacy and Pharmaceutical Sciences, was held for the first time in sub-Saharan Africa from 01 – 04 September 2024, Cape Town, South Africa.

Image by Michal Jarmoluk from Pixabay.

South Africa remains the largest pharmaceutical market in Sub-Saharan Africa and is an established contributor to the work of FIP.This congress was an ideal opportunity to showcase the country’s contributions in the pharmaceutical market.

Africa contributes significantly to the pharmaceutical workforce, research, primary healthcare delivery, and pharmaceutical care, not to mention the high burden of disease among communicable and non-communicable diseases. It was important for the world to understand Africa’s contributions and needs.

Thousands of pharmacists meet, learn, share, and exchange views at the annual congress.The varied programme, offering something for everyone, makes the annual congress the premier international event in pharmacy each year.The social side – finding new friends and greeting old ones – complements the academic programme. FIP also has a regional conference programme.

The World Congress was hosted mostly in Europe until 1971, when it was hosted for the first time outside of Europe, in Washington DC, in the United States of America followed by Canada in 1985. From there, the Congress visited each continent at least once: Australia (1988),Japan (1993), Egypt (2005) and Brazil (2006).

Of the 81 FIPWorld Congresses hosted before 2024, only one Congress was hosted on the African continent in 2005 in Cairo, Egypt, despite visiting the other continents several times.

Before the Congress in Cape Town, it was hosted in Australia (2023), Spain (2022), United Arab Emirates (2019), Scotland (2018) and South Korea (2017).The 83rd FIPWorld Congress will take place in Copenhagen, Denmark.

Value to the SouthAfrican economy

FIP’s vision is a world where everyone benefits from access to safe, effective, quality and affordable medicines, health technologies and pharmaceutical care services provided by pharmacists in collaboration with other healthcare professionals.

Annually, close to 3,000 leaders, experts, and stakeholders from across the pharmaceutical and healthcare sectors unite to discuss and shape the

future of pharmaceutical healthcare. This year, 3,365 delegates from 97 different countries found their way to the Congress in Cape Town, of which 1,845 delegates were from South Africa.

This was the first time many international delegates had the opportunity to travel to the African continent.This was the 2nd biggest congress organised in FIP’s history. In the five days of the Congress (one preday and four congress days), a total of 106 sessions and 33 smaller business meetings were organised.A record number of 68 companies were present at the exhibition that was organised alongside the scientific sessions.The exhibition also hosted 701 poster presentations from selected abstract submissions.

South Africa has a well-established professional and trade association industry spanning across various sectors.The SANCB focuses on attracting conferences in economic sectors that the government has identified as priorities for future development. Hosting major events in these sectors can significantly accelerate macro-economic benefits for the country.

Medical and Life Sciences are at the top of the list.

South Africa is a developing country, and when these meetings are convened in SA, our local experts get an opportunity to learn from international experts, and international experts get to learn from our local experts.”

For the 2023/24 financial year, the South Africa National Convention Bureau, SANCB, sourced and submitted 95 bids for international business events, to be hosted in South Africa between 2024 and 2032. So far, South Africa has won 19 of the bids submitted, with a combined economic contribution of R84,1 million between 2024 and 2025.

Delegate numbers

• Breakdown of numbers (attendees) — 3,365 delegates from 97 countries, with 1,845 from South Africa.

A total of 2,482 nights by 487 delegates were booked through the congress website. A total of 3,365 congress delegates are estimated to have spent an average of R1,500 per day on food, tours and gifts. This could be calculated to be approximately R25-million. In addition to using the CTICC as venue, the services of local health and safety inspectors, security, audio and visual, and catering companies were utilised during the Congress. Dinners and receptions were booked at local restaurants and venues. A local shuttle service allowed delegates to book transport to/from the airport to the city centre and back, upon booking.

LocalAttendance

• Through a collaboration between the South African Pharmacy Council (SAPC) and the Health and Welfare Sector Educational and Training Authority (HWSETA), funding was accessed for the registration fee for 900 South African delegates to attend the Congress.

• South African delegates were offered a reduced registration fee compared to what international delegates had to pay.

• South Africa delivered the largest delegation of pharmacy students and young pharmacists to the Congress. A 29-person delegation under the South African Pharmaceutical Student Federation (SAPSF) umbrella was the largest student delegation at Congress. The Young Pharmacists’ Group of PSSA consisted of 24 official delegates. These students will ensure that the impact and legacy of the Congress continues.

Legacy

Before the Congress, the PSSA adopted three legacy projects which will continue the success of the FIP 2024 Congress.

• The first project was in collaboration with FIP. CTICC Cares was launched on 18 July during the CTICC's Mandela Day celebrations. This initiative collected pre-loved items from Congress participants and will be distributed to local communities during December. Participants were encouraged to bring books and/or stationery, soft toys, items of clothing, shoes, bathroom items and nonperishable food items.

• The second project focuses on the implementation of the Basel Statements in Africa. The Basel Statements are a set of hospital pharmacy practice standards developed by the International Pharmaceutical Federation (FIP) Hospital Pharmacy Section (HPS) to reflect the global pharmacy profession’s preferred vision of practice in the hospital setting and serve as a resource for pharmacists, departments of pharmacy, and pharmacy organisations to ensure the collective group of hospital pharmacists are working toward a shared vision. Therefore, South Africa and the African continent must develop a strategy to align the statements with our context. This will be done through a four to sixyear-long legacy project and more information will be shared over time.

• The third legacy project, Medicines to Africa, is an initiative that commenced in 2023 during the FIP Congress in Brisbane when the ‘Medicines to…’ initiative signed an agreement with South Africa to initiate and drive it in the African region. During a dedicated signing ceremony, eight countries signed their support to the initiative. These countries are South Africa, Nigeria, Tanzania, Kenya, Ghana, Egypt, Zimbabwe, and Malawi. Gift of the Givers has been appointed as the charity that will facilitate the process during times of crisis.

“SANCB was involved in the bid process from the outset, and upon submission of the bid to FIP, SANCB alongside other stakeholders, issued letters of support stating their support towards the realisation of this event.The SANCB also provided financial bid support in terms of the site visits, hosting of the event, delegate boosting, and onsite support.Without the SANCB, it would not have been possible for organisations outside of the conference industry to host international events of such scale.”

— Mariet J

Eksteen, Professional Development and Support Officer, Pharmaceutical Society of South Africa (PSSA)

Local involvementcommunity

• The 3,000 Congress bags were produced by a group of women from Mannenberg, Cape Town. They were also given an exhibition space in the foyer of the CTICC, to sell locally produced items to the Congress delegates.

• The entertainment during the Opening Ceremony, which was live-streamed via YouTube, was done by a local choir from Khayelitsha called Isibane se Africa.

• During the Closing Dinner, a new upcoming artist named Carlethia, was booked as entertainment.

Pre- and Post-Tours

• Four professional tours were hosted by the local branch of the PSSA. These tours enabled 155 (international) colleagues to visit different sessions related to community pharmacy, hospital pharmacy, pharmaceutical industry and academia. This allowed these

delegates to observe how pharmacy is being practiced in South Africa and to build possible future collaborations and engagements.

• In addition, with the help of two local tour agencies, Cape Town Day Tours, South African Pre- and Post-Congress Tours, and tours to eight other African destinations, were offered to delegates. Through these two platforms, almost R1.5-million was generated in bookings

Partnering with the South Africa National Convention Bureau

The SouthAfrica National Convention Bureau (SANCB) supported the 82nd World Congress of Pharmacy and Pharmaceutical Sciences through the following contributions:

• The SANCB contributed financially towards the Congress bid,

• Site visits by FIP,

• Delegate boosting; and

• Onsite support during the event.

These contributions make an enormous difference in the feasibility of such an event. It is not possible in a resource-constrained environment for any host organisation to proceed without the support of this scale from SANCB.These contributions assisted with printing of congress material (booklets, programmes, posters), congress bags (locally sourced), prior marketing events and activities,venue hire, transport, entertainment, etc.

Support from additional stakeholders other than PSSA, specifically SANCB, showed FIP that the bid document submitted was not pie-in-the-sky.The support and contribution from SANCB gave the national backing needed to show FIP that PSSAwas serious about its commitment to hosting this event, and that several other stakeholders supported the bid.

For more information on the Bid Support programme, please click here

UFI introduces refreshed brand identity and logo

• Rollout of a reimagined appearance marks the beginning of the association’s centennial. • New logo showcases legacy, reflects the evolution of the organisation.

UFI, The Global Association of the Exhibition Industry, recently revealed a new logo and updated branding, marking UFI’s transition into its second century of existence.

UFI president Geoff Dickinson said: “UFI’s new identity reflects the bigger role, a responsibility that our organisation has today.”

For a long time after its foundation in 1925, the organisation did not use a logo. After a hiatus during the Second World War, the first visual was introduced in 1947, showing the head of Hermes, the Greek god of Trade and messenger of the gods (called Mercury by the Romans), wearing a winged helmet.

This logo was used until 2003, when UFI underwent a major repositioning. Then, the organisation’s name was changed to “UFI, The Global Association of the Exhibition Industry,” reflecting that UFI had indeed grown to be a global organisation with (back then) presences in Paris and Hong Kong. That repositioning included a new

logo, depicting an abstract version of the head of Hermes.

The new logo now focuses on the wing of Hermes’ helmet as the symbol of the organisation’s legacy. The wing consists of four strands or feathers, representing the four pillars of UFI’s work for its members and the global exhibitions and events industry: Events, Research, Education, and Advocacy. Its green colour represents the sustainable and long-lasting positive impact of exhibitions for businesses, destinations, and societies as well as a perennial optimism that a greater good is achieved when people meet across borders and cultures.

The logo uses a modern and clean font too, that is optimised for use across digital channels as well as in its physical appearance.

UFI president, Geoff Dickinson said: “Our industry has changed a lot since the beginning of this century, and UFI has changed with that. As the relevant global organisation for our sector, the new logo and appearance

showcase how much UFI has grown and matured. We have a different role, a bigger responsibility now, and UFI’s new identity reflects this. It suits our organisation well.”

“It is a testament to the great work done over the last 25 years. The previous UFI appearance stood the test of time, and the new appearance could be stretched far into this much more digital presence. But, on the eve of UFI’s 100th birthday, it was time to rethink and reimagine what UFI looks like, to ensure future success in an evermore digital environment,” added Kai Hattendorf, UFI chief executive officer.

The new branding will be rolled out across all digital platforms, event materials, and communication channels in the coming weeks. Attendees of the upcoming UFI Global Congress in Cologne, Germany, will also get a first-hand look and feel of the new branding as it debuts during the event, which will be held from 20 to 23 November 2024 at Koelnmesse — including a special commemorative giveaway.

Avani Gaborone Resort & Casino: an ideal business and leisure destination in Botswana

Nestled in the heart of Gaborone, Botswana, Avani Gaborone Resort & Casino stands as a testament to the harmonious blend of comfort and entertainment. This hotel offers a comprehensive range of facilities, catering to both business and leisure travellers. From worldclass conferencing facilities to stylish accommodation options, delectable dining experiences, and a vibrant casino.

The resort boasts a state-of-the-art conference centre that can accommodate up to 500 guests. Whether you’re planning a board meeting, a product launch, or a large-scale conference, Avani Gaborone Resort & Casino offers a versatile space equipped with modern audiovisual technology and dedicated event planners to ensure a seamless and successful event.

The conference centre is designed with natural light and flexible seating arrangements, creating a conducive environment for collaboration and creativity. Additionally, the resort provides a range of breakout rooms and meeting spaces for smaller groups, catering to diverse needs and preferences.

The hotel is currently offering a daily conference package priced from P490 per person and includes:

• Morning tea with pastries

• Buffet lunch and soft drinks

• Afternoon tea with pastries

• Water

• Pens and notepads

• Flipchart and markers

Delegates attending conferences and events at the hotel can choose from an array of accommodation options to suit every need and budget. With stylish rooms and suites, the

resort provides comfort and convenience. Each room is thoughtfully designed, with modern amenities.

Avani Gaborone Resort & Casino offers a diverse culinary experience. Savuti Grill serves up a variety of cuisines, including African dishes, while The Pantry provides quick and fresh snacks for those on the go. Moruleng Bar and Restaurant is the perfect spot to unwind

poolside with refreshing drinks and light bites. For a more relaxed setting, Conservatory & Pool Terrace offers simple bites throughout the day.

The hotel’s vibrant casino is a major attraction for guests seeking entertainment and excitement. The casino features a wide variety of games, including slot machines, blackjack, roulette, and poker. The sophisticated ambiance and friendly staff create a welcoming and inviting atmosphere for all guests.

In addition to its modern conference facilities, accommodation options, and dining experiences, Avani Gaborone Resort & Casino offers a wide range of facilities and amenities to enhance guests’ stays.

The resort features the luxurious Mosha Spa, where guests can relax and rejuvenate with a range of massages, treatments, and therapies. The outdoor pool is a perfect spot for unwinding and soaking up the sun, while the well-equipped AvaniFit gym provides ample opportunities for staying active. For those seeking a more active leisure option, the hotel also boasts a padel court, perfect for a friendly game with friends or family.

Elevate Your Next Event in Gaborone for a

Seamless Experience

Avani Gaborone Resort & Casino offers exceptional conference and event experiences. From intimate meetings to large-scale events. Book your event in the heart of Gaborone, from P490 per person.

Offer includes:

Morning tea with pastries | Buffet lunch and soft drinks

Afternoon tea with pastries | Water | Pens and note pads | Flip chart and markers T: +267 361 6000 E: gaborone@avanihotels.com AVANIHOTELS.COM

Emperors Palace jam-packed with year-end function possibilities

It’s a common problem. As the year draws to a close, suddenly it’s time to start thinking about ideas for a year-end function. The usual debates ensue about dietary restrictions, and feedback from last year highlights the need for a more engaging experience, and no one wants to travel further than the distance they can shotput a buffet roast.

If only there was a solution… Emperors Palace in Kempton Park (right next to OR Tambo international, and on the Gautrain bus route) has the prescription to alleviate year-end function-itis with a series of possibilities to entertain and delight even the crotchetiest of employees.

Option 1 — The Safe Bet

Those looking for standard fare and a good, hearty meal can book the Emperors Palace Year-End Lunch. Value-for-money and offering a curated selection of delicious dishes that will leave your team impressed. At only R450 per person, the package offers versatile three-course menu options, setup, and a service team to ensure that it’s a firstclass experience.

Alternatively, there are a host of popular restaurant brands in the Emperors Palace Entertainment Emporium to satiate the fussiest of tastebuds, and include Italian Kitchen, Brazza, Tribes, Rosetta’s and Hooters.

To book, contact sales@peermont.com

Option 2 — Rocking Out

For those looking to tap their toes and cut the proverbial rug, they can Party Like a Rockstar at Barnyard Theatre at Emperors Palace. Known for its lively shows and festive atmosphere, Barnyard Theatre is the perfect venue to host a year-end function that combines entertainment, good music and delicious food.

They offer special group packages tailored to your needs, ensuring your year-end function is both fun and affordable. Whether you’re a small office team or a large corporate group, their options cater to everyone and offer the experience of a rock & roll night out, complete with awkwardly dancing co-workers.

To book, visit www.barnyardtheatre.co.za

Option 3 — Out of your Comfort Zone

Whereas most year-end functions involve having a meal — have you thought of

making your

own?

Hear us out. Food Jams have recently opened a Joburg version of the popular social cooking experience at Emperors Palace.

Food Jams is a great alternative activity for those looking to unwind, socialise or simply learn a trick or two in the kitchen. It’s ideal for friend groups or families looking to find something different do, and have fun in an environment that is often out of their comfort zone. More importantly, Food Jams is ideal for team building outings or company year-end functions. Think of Food Jams as your own

private Masterchef Masterclass, where you get to have fun putting together a series of exotic dishes and then share the results. The interactive cooking experiences are not just about savouring delicious flavours, but combining the power of cooking with a deep commitment to sustainability, Food Jams at Feastivity redefines what it means to indulge in your own unique creations, while caring for our planet.

Food Jams has a series of signature events that have already happened in November and coming in December — which is ideal for companies and corporates looking for something different, fun and interactive for a year-end function event. Here’s the calendar:

• 06 Nov — Mexican Fiesta Cooking Class

• 07 Nov — Boujee Boozie Barista Fun

• 09 Nov — Journey to Japan Cooking Class

• 13 Nov — Hibachi Griller Cooking Class

• 20 Nov — Mediterranean Escape Cooking Class

• 23 Nov — Indian Spice Adventure Cooking Class

• 27 Nov — Italian Feast Cooking Class

• 30 Nov — Mexican Fiesta Cooking Class

• 04 Dec — Journey to Japan Cooking Class

• 07 Dec — Hibachi Griller Cooking Class

For more information, or to book, visit FoodJams.co.za or click here

Why search, when you have a host of options at one location — no wonder it’s The Palace of Dreams.

Sustainable tourism: A rising priority for the hospitality and travel sectors

World Sustainability Day took place recently, and the focus is turning towards an increasingly critical issue — sustainable tourism. The recent signing of the Climate Change Act by President Cyril Ramaphosa has made it clear: South Africa’s tourism sector needs to evolve if it wants to meet the challenges of climate change head-on. Companies such as The Capital Hotels, Apartments and Hotels, and Cathay Pacific are at the forefront of this transition, illustrating that sustainability can coexist with growth and innovation.

Pioneering green practices in hospitality

Marc Wachsberger, chief executive officer of The Capital Hotels, sees the Climate Change Act as a pivotal moment for the hospitality industry.“The Act highlights the critical need for sustainable practices across all sectors, and tourism is no exception. For South African hospitality to thrive, we must adopt energyefficient solutions that reduce our carbon footprint while ensuring a quality experience for our guests,”he said.

The Capital Hotels, Apartments and Resorts has become a champion of sustainable hospitality, investing millions into renewable energy initiatives to power 80 per cent of its properties with solar by 2025. This move not only aims to reduce the group’s carbon footprint but also provides a buffer against the challenges of load shedding — an issue that continues to affect businesses across the country. The Capital is also on the cusp of signing an agreement with Discovery Green which will provide wind and solar power for their hotels and will cover 90 per cent of their hotel usage.

Beyond energy, The Capital is leading the charge in water conservation, an increasingly critical issue in South Africa. The group has implemented a borehole project at its SEVEN Villa and The Capital Zimbali properties, with The Capital On The Park slated to be next. Currently, this initiative allows Zimbali’s water needs to be fully met by borehole sources, reducing dependence on municipal supply. The aim is for the other properties to follow suit. Moreover, The Capital Pearls and Zimbali, two luxury spots in Durban, have embraced innovative measures to address water scarcity and quality:

• BlueDropStandards: These resorts adhere to a South African programme ensuring top water quality and sanitation for guests, enhancing the safety and reliability of their water sources.

• AdvancedPurificationSystems: These systems treat and reuse water, reducing reliance on municipal supplies and

conserving precious resources.

• InternalWaterCirculation: The Capital Pearls employs an internal system to manage water use, ensuring efficient usage and reducing the demand on local water infrastructure.

• ReverseOsmosisSystems: The Capital Zimbali has a backup reverse osmosis system that ensures clean water availability, even if the city supply fails.

These investments form part of a broader drive within the sector to implement energyefficient practices. From water conservation measures to solar-powered energy systems, The Capital is leading the charge, demonstrating that environmental responsibility can go handin-hand with business growth.

Towards a cleaner sky

For Cathay Pacific, sustainability takes to the skies. The airline has committed to achieving net-zero carbon emissions by 2050 and has set a near-term goal to reduce its carbon intensity by 12 per cent from 2019 levels by 2030. A central part of this strategy is the increased use of Sustainable Aviation Fuel (SAF), a cleaner alternative to fossil jet fuel that is produced from sustainable and renewable sources, which can reduce over 80 per cent of its lifecycle carbon emissions. The airline has been one of the pioneers, working to expand the SAF supply chain by partnering with global suppliers and corporate partners to scale up the demand.

“We’re on a mission to move people forward sustainably and responsibly, and it’s a collective effort to travel greener together,”says Shanna Docherty, regional head of trade sales for Middle East and Africa (MEA) at Cathay Pacific. “We’re committed to the use of SAF and working closely with our partners to make air travel more sustainable. These efforts not only help us achieve our climate targets but also allow our customers to be part of the journey together.”

Additionally, the airline is tackling waste reduction. By 2025, Cathay Pacific aims to reduce single-use plastic items to just 1.5 pieces

per passenger, down from 7.7 in 2019, and to cut cabin waste by 30 per cent by 2030. The focus is on incorporating circular economy principles, from how raw materials are produced, to how we design more reusable products, to how we recycle waste products.

Collectively

committing to a greener

future

Together, The Capital Hotels and Cathay Pacific demonstrate that sustainability in tourism is achievable through collaboration and innovation. As World Sustainability Day draws near, their efforts highlight the importance of transitioning to greener practices — not only for the health of the planet, but also for the longevity and success of the tourism industry. By embracing renewable energy, investing in cutting-edge technology, and rethinking travel’s environmental impact, these industry leaders are setting a new standard for sustainable tourism in South Africa and beyond. Their collective commitment is a reminder that while the journey toward sustainability may be complex, the rewards –for businesses, travellers, and the environment – are well worth the effort.

Shanna Docherty.

Marc Wachsberger.

Marriott International launches connect responsibly for sustainable meetings

Marriott International has introduced ‘Connect Responsibly’, a new programme aimed at helping meeting planners integrate sustainability into their events at selected hotels within the Marriott Bonvoy portfolio.

The initiative will provide customers with detailed Meeting Impact Reports, which measure the environmental impact of events, and offer options for purchasing carbon credits. The programme is expected to be available globally, at participating properties, by the end of October.

“There is nothing like connecting in person, and doing so responsibly makes it that much better. With the Connect Responsibly programme, we are giving our conferencing and events customers options to better understand the impacts of their meetings as we collectively strive to create a more resilient future for travel,” said Erika Alexander, chief global officer,

global operations, Marriott International.

Fuelled by the growing demand for meeting solutions that address sustainability and are informed by research and consumer insights from its global pilot programme, the property group is focused on offering a Meeting Impact Report through the Connect Responsibly programme. Available after an event has taken place, the user-friendly Meeting Impact Report is intended to capture event details, property-specific sustainability practices implemented, and the event’s carbon and water footprints, calculated through established hospitality industry methodologies. Marriott expects the Meeting Impact Report to be available in

11 different languages, based on location.

“Our customers are eager to participate in sustainability efforts. Connect Responsibly expands ongoing initiatives and strengthens our efforts focused on sustainability in hospitality,” said Tammy Routh, senior vice president, global sales, Marriott International.

This initiative aligns with Marriott’s broader commitment to reducing greenhouse gas emissions and advancing sustainability within the hospitality industry. In April 2024, Marriott International became the largest global hospitality company to receive approval from the Science Based Targets initiative for its emissions reduction goals.

Hotel Verde achieves net zero waste certification

Setting the standard as the only current net zero waste certified hotel by the Green Building Council of South Africa.

Hotel Verde Cape Town Airport proudly announces its achievement of the prestigious net zero waste certification from the Green Building Council of South Africa (GBCSA), establishing itself as a pioneer in the hospitality industry for its outstanding waste diversion initiatives. Surpassing the required 90 per cent landfill diversion rate, Hotel Verde achieved an impressive 93 per cent diversion rate for operational waste over 12 months, recorded from 1 March 2023 to 28 February 2024, underscoring its commitment to sustainability and environmental stewardship.

“Sustainability is not just a choice; it’s our responsibility,” states Caron van Rooyen, general manager of Hotel Verde. Located just 400 metres from Cape Town International Airport, Hotel Verde is celebrated as Africa’s greenest hotel, blending four-star luxury with eco-friendly practices. With 151 stylish rooms, a new spa, and conference facilities for one hundred delegates, it caters to both leisure and business travellers, ensuring a memorable experience rooted in environmental commitment.

At the heart of Hotel Verde’s visionary journey lies the inspiration of its founder and director, Mario Delicio, “As a company, we hold a responsibility to care for our environment and the society we inhabit. It’s time that we stop viewing waste as mere refuse destined for landfills. Instead, we must recognise waste as a valuable resource — precious to us all.”

Driven by his passion for travel and keen intuition, Mario recognised the need for a hospitality experience that caters to guests’ comfort and also aligns with their green values. What began as a simple business decision evolved into a profound commitment to sustainability, fuelled by Mario’s role as a parent and grandparent dedicated to preserving the planet for future generations.

Hotel Verde’s journey to achieving Net Zero Waste was guided by two core strategies

1. Sustainablepurchasingpolicy

The best way to manage waste is through prevention. Hotel Verde understands the importance of creating innovative, reusable packaging solutions. Consequently, they have urged many suppliers to embrace this approach. Moreover, sourcing products locally is essential. By focusing on environmentally responsible procurement, Hotel Verde greatly reduces its carbon footprint and significantly reduces waste.

2.Wasteseparationandcomposting Waste separation is crucial for uncovering valuable materials like metals, glass, plastics, paper, and food waste, which can be recycled and sold. Hotel Verde exemplifies this by providing labelled bins for recyclables and food waste, promoting sustainability among guests and staff, and supporting environmental conservation.

As landfill sites in South Africa approach capacity, Hotel Verde’s innovative waste management practices underscore the urgent need for industry-wide intervention. The government needs to change the way waste is collected, and sorting needs to be implemented right from the start.

The hotel’s status as the only current net zero waste certified hotel in Africa results from key collaborations, highlighting the importance of teamwork in addressing this pressing issue. Diverting food waste from landfills not only conserves valuable space but also significantly reduces greenhouse gas emissions, a crucial factor in combating climate change. Through meticulous waste separation and composting efforts, the hotel has successfully composted over 46,803 kg of food waste, resulting in considerable carbon savings.

The Green Building Council of South Africa, represented by chief executive officer, Lisa Reynolds, commends Hotel Verde. “This is the latest in many of their achievements within the sustainable development and

sustainable tourism space. This takes innovation and meaningful communication — another thing that the owners, management, and staff do well at Hotel Verde.”

Green Gap Consulting, led by Melissa van Rensburg, provided expert guidance throughout the certification process.

“Sustainability isn’t just something Hotel Verde does; it’s who they are. Hotel Verde is a sterling example of a business that puts sustainability at the forefront of every decision and action they take, showcasing why they are the first hotel in the Western Cape to achieve this certification,” Ms van Rensburg said.

With its composting services, Zero to Landfill Organics played a crucial role by effectively managing and composting waste while fostering sustainable practices that align with Hotel Verde’s commitment.

The Don’t Waste Group, under chief executive officer Jeremy Droyman, offered essential waste management support through their waste documentation client portal. “We're proud to support Hotel Verde in achieving their Net Zero Waste Certification,” Mr Droyman explained.

Looking ahead: Future sustainability goals

As Hotel Verde continues its sustainability journey, the next goal is to achieve a Net Positive Waste certification by further increasing waste diversion efforts and collaborating with stakeholders to minimise challenging waste streams. This ambitious target reflects the hotel’s unwavering commitment to environmental responsibility and its aspiration to set new benchmarks in sustainable hospitality.

Hotel Verde invites guests, stakeholders, and the broader community to join its journey towards a greener future, demonstrating that sustainable practices can be seamlessly integrated into hospitality for a more responsible world.

Blended business and leisure travel is the top opportunity for tourism growth —2024 WTM Global Travel Report

Business travel has defied post-pandemic expectations and, when extended with leisure, now represents the top opportunity for tourism growth, according to new research.

Over half of the experts responding to Tourism Economics’Travel Industry Monitor 2024 survey for the WTM Global Travel Report cited blended leisure and business travel as a tourism growth opportunity, making it the top niche mentioned.

Business travel’s performance has been “something of a surprise relative to prior expectations,” the report notes. The postpandemic persistence of online meetings and events was expected to cause its decline.

Instead, in-person meets are ‘still highly valued’ and business overnights and spending have surpassed previous peaks. The report notes business travel is being built largely around Business Events.

Annual growth in business visits of around 19 per cent in 2024 outstrips a growth of around 11 per cent for leisure visits according to Tourism Economics.

Though business travel’s growth is expected to slow somewhat to around 17

per cent in 2025, over the period 2024 to 2030 such visits are predicted to grow by around 50 per cent against a growth in leisure visits of a little under 30 per cent for the same period.

Significantly, business travellers are staying longer and spending more per trip. While the volume of international business visits currently remains 6 per cent below pre-pandemic levels, the number of overnights are three per cent above the 2019 benchmark.

Such extended visits are partly thanks to the trend for ‘bleisure’ — the combining of business trips with extra days of leisure tourism. In this respect, remote working has had a positive effect, the report notes, enabling travellers to be more flexible about working overseas around their leisure time.

However pure leisure travel, which is also seeing extending lengths of stay, remains, by a large margin, the most important travel segment in terms of volume and

spending, comprising 69 per cent of arrivals and 80 per cent of global travel spending.

Juliette Losardo, exhibition director for World Travel Market London added: “WTM’s aim is to help attendees navigate change, ensuring travel professionals are equipped for the year ahead. Commissioning the WTM Global Travel Report supports our commitment to providing attendees with the latest trends shaping the travel landscape.

“Using an expansive databank covering more than 185 countries worldwide as destinations and as origin markets, covering all major bilateral tourism flows in terms of visits, nights and spend, as well as unique industry insights, the report gives a comprehensive outlook on tourism.”

The WTM Global Travel Report is produced in conjunction with Tourism Economics, part of Oxford Economics. It was unveiled on Tuesday 5 November at WTM London, which ran from 5-7 November at Excel London.

Image by Julius Silver from Pixabay.

ICCA Congress 2024 wraps up recordbreaking experience in Abu Dhabi

The 63rd ICCA Congress came to a close, and after four incredible days of dynamic sessions bringing together 1,563 delegates globally, we’ve made history once again, proving that our industry is stronger than ever and that business events have the power to change the world.

Featuring 176 speakers, 93 sessions, and attended by 11 ministers and undersecretaries as well as UN Tourism Secretary General H.E. Zurab Pololikashvilid, this year’s event was ICCA’s biggest Congress yet. Delegates from 76 countries worldwide came together to share knowledge, collaborate, and expand horizons, all with the central theme of Tomorrow Starts Today.

Commitment to future generation and association community engagement

The event was attended by over 102 international and regional university students, demonstrating ICCA’s commitment to including the next generation of meetings and events professionals and providing a roadmap toward growing their careers in the space. With more than 100 associations in attendance, representatives from all sectors of the meetings and events industry gathered for an unforgettable experience that promises to live on in the hearts of attendees for years to come.

This year’s Congress boasted an innovative,

futuristic model never before seen in the global business events industry: The Hub. Featuring 19 concurrent sessions in a groundbreaking design that allowed for freeflowing information exchange and real-time feedback from attendees via AI technology, this never-before-seen concept was based on insights from last year’s Congress in Bangkok, where delegates participated in Sharing Hubs. The Hub is just one example of how the 63rd ICCA Congress once again set the global standard for the business events industry, and promises to go down in industry history as a benchmark for future events.

“This year’s ICCA Congress was certainly one to remember. With record-breaking attendance, incredible speakers, and the sense of community that makes ICCA a leader in the industry, it was truly an event we’ll never forget,” said Senthil Gopinath, CEO of ICCA. “The power of connection was on full display, and from everyone at ICCA, I’d like to thank each and every delegate for joining us in Abu Dhabi, and our partners and sponsors, too. Here’s to many more years of gathering

together and creating change, making history, and building a brighter future.”

Delegates heard from industry-leading experts and speakers who illuminated the issues that matter most to the future of business events, shared incredible memories, and built unbreakable friendships.

Attendees let loose and showed their competitive side at Challenge Night at Warner Bros World, delighted in jawdropping views of the Sheikh Zayed Grand Mosque during the Welcome Dinner at the Ritz-Carlton Abu Dhabi Grand Canal, and enjoyed world-class hospitality during the Gala Dinner at the Emirates Palace Mandarin Oriental Hotel.

Participants celebrated the winning entries of the Best Marketing Award and Incredible Impacts, then gathered to vote on the future of ICCA at the General Assembly, and shared insights and ‘Aha moments’ over meals and coffee breaks.

ICCA is grateful to our gracious hosts in Abu Dhabi who helped make the 63rd Congress an incredible success.

Newmark Hotels & Reserves expands portfolio

Specialist management group, Newmark Hotels & Reserves recently announced the addition of Gorilla Heights Lodge, defined by luxury accommodation and outstanding gorilla trekking experiences, to its rapidly expanding African portfolio.

The lodge will officially open under Newmark’s management from 7 November 2024, which will mark the group’s reentry into the gorilla trekking market, having formerly operated in this industry at an exclusive Rwandan property.

Gorilla Heights Lodge spans 12 acres and is set at the highest vantage point in the Bwindi sector of the exquisite and highly sought-after Bwindi Impenetrable National Park, a UNESCO World Heritage Site. Given its unique location, the lodge offers spectacular views of the great Virunga Mountain ranges and the Bwindi Impenetrable Forest, where several mountain gorilla families reside.

Neil Markovitz, founder and chief executive officer of Newmark Hotels & Reserves says: “Having taken the time to meticulously evaluate opportunities to reenter the gorilla trekking market, we are incredibly enthusiastic about introducing Gorilla Heights Lodge to our portfolio. We look forward to hosting guests in luxury and providing them with access to the breathtaking experiences that the Bwindi Impenetrable National Park presents. It is such a special region in terms of the altitude, its natural beauty and trekking opportunities, along with other excursions, that await. Consequently, we expect to see massive global demand for visits to this destination.”

The‘ultimate blend of luxury’at Gorilla Heights Lodge

The eco-friendly lodge comprises 15

cottages, which have each been luxuriously appointed and decorated with locally sourced, handcrafted treasures. The accommodation is well thought out, offering large windows and private balconies that take advantage of the magnificent views over the Bwindi Impenetrable Forest.

Nearby gorilla encounters and nature experiences

Gorilla Heights Lodge is perfectly situated for guests to embrace gorilla and golden monkey trekking excursions, with Nkuringo, the closest gorilla trekking sector, only a 15minute walk from the lodge. This area is home to four gorilla families, amounting to a population of 48. Nearby, the Rushaga trekking sector is home to another ten gorilla families and, in the Mgahinga sector, the rare golden monkey species. In addition to these trekking experiences, guests will be able to enjoy the biodiversity of the National Park, which boasts an array of tree species, ferns and birds.

Dining

The in-house Humura Restaurant incorporates delectable ingredients and delightfully conceptualised menus, under the expert guidance of Newmark’s Group Head Chef, Chris Erasmus, and its Group Sommelier, Marlvin Gwese. Dining experiences unfold on the terrace, where guests can enjoy mesmerising views of the Virunga Mountains

and the Bwindi Impenetrable Forest, to top off each culinary journey.

Additionally, Canopy Bar, which overlooks the Impenetrable Forest is an ideal spot for guests to savour beverages, coffees and African blended teas. At night, the sight of the active Nyiragongo volcano, in the Democratic Republic of Congo, is truly breathtaking.

Facilities

The IKE Spa, enhanced by the lodge’s serene surroundings, welcomes guests to unwind after a long day of gorilla trekking. Skilled therapists offer a variety of treatments and massages. Guests can also relax at the steam and sauna facilities or at the lodge’s swimming pool.

The impressive Gorilla Heights Lodge offering will form part of the broader African network of Newmark properties that offer multi-destination experiences from Cape Town, the Greater Kruger National Park, and the Karoo, to Mauritius and Zanzibar.

NH Sandton unveils new culinary delights at Tradewinds Restaurant

NH Sandton proudly hosted an exclusive event to introduce its new general manager, Don Jesseman and chef Donaldson Madubela, who brings a wealth of culinary expertise to the hotel. Guests were treated to a preview of the innovative new menu at the hotel’s restaurant, Tradewinds, curated to offer an exquisite yet affordable fine dining experience.

Chef Donaldson aims to revolutionise the dining landscape at NH Sandton by presenting a carefully crafted fivecourse menu that balances gourmet flavours with accessible pricing. “We believe that luxury dining should be a treat that everyone can enjoy,” Chef Donaldson said. “Our goal is to deliver an exceptional culinary journey, rich in textures and flavours, without compromising on affordability.”

The menu, designed to tantalise the taste buds, features:

• Crusted venison: with potato pavé, green beans, homemade apricot chutney and thyme jus.

• Mushroom risotto: truffle essence, exotic mushrooms and parmesan cheese.

• Tamarind glaze eggplant: served with sweet potato puree, smoked butternut and turmeric popcorn.

• Pan-seared salmon: with avocado, lentil salad and passionfruit Beurre blanc.

• Vanilla Crème Brûlée: a classic dessert, elevated with mango pearls, peppercorn tuile, and a medley of berries.

The event was a resounding success, showcasing NH Sandton’s commitment to culinary excellence and warm hospitality under the leadership of Mr Jesseman. Guests left with a sense of excitement for the gastronomic experiences that await at Tradewinds.

Makalali River Lodge unveils luxury refurbishments

Nestled along the scenic banks of the Makhutswi River, Makalali River Lodge has recently unveiled its elegant refurbishments, enhancing the guest experience while embracing the unique character of each of its three exclusive camps.

Situated on a 26,000-hectare conservancy in the Hoedspruit region, west of the famous Kruger National Park, in the Limpopo province of South Africa, and close to the Drakensberg Mountains, lays the breathtaking Makalali.

Each camp is now designed to offer a personalised and secluded escape, each with its own main area, pool, and boma — ensuring that every stay feels entirely one-ofa-kind.

As part of the recent upgrades, Makalali River Lodge has introduced fresh furnishings and meticulously crafted finishes that echo the natural beauty of the surrounding bushveld while providing guests with refined luxury.

Each camp, with its distinct style, boasts a refreshed ambiance that connects guests to the landscape while offering the utmost comfort and relaxation.

Three unique camps, one unforgettable experience, each of the three camps at Makalali River Lodge promises guests an exclusive atmosphere, ideal for both solo

travellers and groups. With dedicated facilities in every camp, visitors can enjoy a private and immersive safari experience:

• Main Areas

Each camp’s main area has been thoughtfully designed to be both welcoming and intimate, featuring stylish décor that complements the natural surroundings.

• Pools

The lodge’s pools are designed to blend seamlessly with the environment, providing a tranquil space to relax and unwind between safari adventures.

• Bomas

As night falls, guests can gather under the stars at their camp’s exclusive boma, reliving the day’s wildlife encounters over an authentic African dining experience. These upgrades further highlight Makalali River Lodge’s commitment to delivering unparalleled luxury and personal experiences, allowing each camp to stand as a unique retreat within this premier safari destination.

Joint Associations collaborate to empower success with Next Generation Workshop

The Joint Associations Next Generation Workshop, on Cultivating Leadership in a Globalised Workforce, took place recently at the North Convention Center, Mandalay Bay in Las Vegas.

Organised by IAPCO, IFES, AIPC, and AMCI, the workshop provided a platform for deepening the understanding of adaptive leadership in today’s globalised workforce.

The four associations collaborated again to empower the next generation following the success of the previous shared workshop at IMEX Frankfurt.

It highlights the importance that each of the four associations places on collaborating with and the importance of giving a voice to the Next Generation.

Estefanía Zárate Angarita, of Kenes Group, said: “The Joint Associations Workshop is a demonstration of continuous and strengthening collaboration between key players of our global meetings sector, where

the visions and talents of the future leaders are centre stage.

“The programme and the format, including the logistics and the delivery of this educational session have been mindfully crafted by ambitious early career professionals to enable a platform for cuttingedge conversation around leadership, globalisation, and knowledge exchange across cultures and generations.”

“As a member of the IAPCO Next Generation Committee, it was my honour to work alongside colleagues from AMCI, IFES, and AIPC to bring this format for the first time to IMEX America, transferring the lessons from our first Joint Associations Workshop, carried out this past May at IMEX Frankfurt and tailoring the content to the audience

from the Americas.”

“It was exciting to share my experience as a Colombian journalist and digital nomad, working remotely for the world-class PCO Kenes Group since 2021.”

Uta Goretzky, executive director of IFES, said: “Motivated employees who have a stable network within the industry are a key factor in the MICE industry. The Next-Gen workshops at IMEX contribute to these networks and, along the way, participants learn from each other and from experienced experts. In short, the offer from the cooperating associations is a must.”

Key topics included adapting to a shifting global landscape and creating leadership opportunities for talent from low and middleincome countries.

Joburg Tourism appoints Khanyisa Ngewu as senior manager, destination marketing and events

Thandubuhle Mgudlwa, chief executive officer of the Johannesburg Tourism Company (Joburg Tourism), is proud to announce the appointment of Khanyisa Ngewu as senior manager, destination marketing and events.

Ms Ngewu brings 18 years of experience in communication, public relations, and stakeholder management across the public and private sectors. Throughout her career, she has led high-level communication strategies, public relations campaigns, and media relations efforts, making her a valuable leader in her field.

Before joining Joburg Tourism, Ms Ngewu served as director of public relations and communications at the National Skills Fund (NSF) for six years, where she managed internal and external communication. Ms Ngewu also spearheaded the development of NSF’s first standalone website and coordinated the ministerial launch of the Apprenticeship Centres of Specialisation Programme.

Her public service background is backed by 12 years of consulting experience for public and private clients.

Her career began at Boomtown Strategic Brand Agency, where she developed expertise in media relations and public relations strategy. Ms Ngewu later joined

SMG Africa, progressing through several roles, including senior communications consultant and business development manager. During this time, she handled marketing and communications for entities in development finance, industrial development, agrarian reform, and rural development, including managing exhibitions nationally and internationally for trade and investment promotion activities.

In 2012, Ms Ngewu founded her consultancy, On the Record EC, where she managed media relations and branding services for clients in development finance, business incubation, and science, technology, engineering, and mathematics (STEM) education. Her efforts earned her recognition at the Eastern Cape’s 5th Annual Women in ICT Awards in 2014.

Ms Ngewu further expanded her consulting experience at Meropa Communications, where she became public sector divisional head. Ms Ngewu managed the South African National Roads Agency’s (SANRAL) public relations portfolio and led national roadshows and

brand development projects, including Indlulamithi South Africa Scenarios 2030.

Ms Ngewu holds a Bachelor of Applied Communication Management and a Bachelor of Social Science (Honours) in Communications from the University of Fort Hare. Ms Ngewu looks forward to leveraging her strategic vision and leadership experience to drive success in the destination marketing and events team at Joburg Tourism.

GL events South Africa announces exclusive partnership with Xanita

GL events South Africa is thrilled to announce an exclusive partnership with Xanita, a leading sustainable events and exhibition solutions manufacturer, to become the sole supplier of the Xanita Eco-Mod range within the exhibition and events sector. This partnership reinforces GL events South Africa’s commitment to providing environmentally responsible solutions to the market.

The Xanita Eco-Mod product range stands out for its unique, modular, and versatile design, ideal for events, exhibitions, and retail platforms. Crafted from Xanita’s eco-friendly materials, Xanita Eco-Mod is celebrated for its ecological, economical, and modular attributes. With this exclusivity agreement, GL events South Africa expands its reach, positioning Xanita Eco-Mod as a go-to solution beyond the events industry and into retail spaces.

“We’re excited to deepen our sustainability efforts in the industry through our collaboration with Xanita,” said Craig Newman; group chief executive officer at GL events South Africa. “This partnership allows us to provide the market with a distinctive, environmentally-conscious product that not only meets our high standards for quality and efficiency, but also reflects our dedication to sustainable development.”

Key benefits of the Xanita Eco-Mod Range

• Sustainable and recyclable: Made from

sustainably sourced paper-based materials, fully recyclable, and re-brandable, contributing to a circular economy.

• Locally manufactured: Produced locally, supporting the South African economy and reducing environmental impact.

• Modular and reusable: Designed for easy, mess-free installations with no tools required, and can be reused 3-5 times, making it a durable and sustainable solution.

• Superior durability: High strength-toweight ratio and excellent acoustic properties make Xanita Eco-Mod a versatile choice for multiple settings.

“This exclusive partnership underscores GL events South Africa’s mission to lead innovatively in sustainable event solutions, providing clients with solutions that not only meet the demands of today, but also contributes to a greener future.” added Ishmael Atanasi, chief executive officer at GL events South Africa.

For more information on Xanita Eco-Mod product range and GL events South Africa’s offerings, please visit www.gl-events.co.za

Atanasi,

Craig Newman; Group Chief Executive Officer at GL events South Africa.

Ishmael

Chief Executive Officer at GL events South Africa.

SA Chefs Association welcomes new president

The South African Chefs Association (SA Chefs) is proud to announce the election of Chef Coo Pillay as its new president, ushering in a new era of leadership as the association celebrates its 50th anniversary. Chef Pillay, a respected figure in the culinary world, takes over from Chef James Khoza, who served as the association’s first South African and first black president.

Chef Pillay brings a wealth of experience and a deep commitment to promoting inclusivity, innovation, and sustainability in South Africa’s culinary landscape.“Our association is more than just a collective of chefs; we are a family united by our love for food, culture, and creativity,”Chef Pillay said. “Together, we will tackle the challenges ahead and seize opportunities to elevate our profession and inspire the next generation of culinary leaders.”

A legacy of leadership and culinary excellence

As SA Chefs celebrates 50 years of culinary achievement, the association reflects on the pivotal role its leaders and founders have played in shaping the South African culinary landscape. Since its founding in 1974 by six visionary chefs, SA Chefs has grown to become a leading professional body that represents chefs, caterers, and culinary professionals across the country.

During his final address as president, Chef James Khoza paid tribute to the founders and past presidents who laid the foundation for the association’s success. He recognised the contributions of:

• Bill Fenname (1974-1976) — One of the founding visionaries.

• Wolfgang Voigt (1976-1979) — Under his leadership, SA Chefs grew in prestige.

• Manfred Muellers (1979-1982) — A distinguished educator and Certified Master Chef.

• Dr Billy Gallagher (1982-2002) — A culinary icon who led SA Chefs to international

prominence.

• Heinz Brunner (2000-2003) — A renowned culinary figure who enhanced the association’s global stature.

• Martin Kobald (2003-2008) — As Vice President of the World Association of Chefs’ Societies (WACS), he helped elevate South Africa on the global culinary stage.

• Stephen Billingham (2008-2017) — Known for his work in culinary education.

“We stand on the shoulders of giants,”Chef Khoza remarked.“Our founders and past presidents have built an extraordinary legacy, and it is our responsibility to continue their work by nurturing the next generation of chefs and ensuring that South African cuisine thrives on the world stage.”

Chef Coo Pillay’s journey

Chef Coo Pillay has been a dedicated member of SA Chefs since 2005, becoming an active participant in 2012, when he served on the KZN committee. After relocating to Gauteng, he joined the Gauteng committee and was elected to the Board in 2019. Over the years, he has held various portfolios, including managing the Young Chefs Club and overseeing finance, humanitarian efforts, and partnerships. His leadership during the pandemic, particularly the launch of Chefs with Compassion to combat hunger and food waste, showcases his commitment to social responsibility within the culinary community. In 2021, he was elected vice president and has since been instrumental in restructuring the partnership portfolio to create customisable sponsorship tiers,

enhancing the association’s financial stability.

Celebrating 50 years of growth and impact

SA Chefs has a rich history of achievements. In its early years, the association quickly rose to prominence, earning five gold medals at the 1980 IKA Culinary Olympics. Since then, the association has continued to play a vital role in the professional development of South African chefs, hosting culinary competitions, offering training, and launching initiatives such as the Southern Sun Centre for Culinary Excellence.

The association has also demonstrated its commitment to social responsibility. Through the World Chefs Tour Against Hunger, SA Chefs raised millions for South African NGOs, underscoring the important role chefs play in giving back to their communities.

Looking ahead: Innovation and inclusivity

As SA Chefs moves forward under Chef Pillay’s leadership, the association will focus on innovation and inclusivity, ensuring that sustainability remains central to its vision. Chef Pillay is committed to fostering collaboration, supporting member-driven initiatives, and promoting South Africa’s rich culinary heritage.

“Our industry must lead the way in embracing sustainability and new technologies, while celebrating the diversity of our culinary traditions,”Chef Pillay said.“Together, we will continue to build an inclusive and forwardthinking community of chefs, ensuring that every voice is heard and every talent nurtured.”

Africa Tourism Partners appoints Claire Mugabi

Africa Tourism Partners (ATP) is pleased to announce the appointment of Claire Mugabi (MCIM, MBA) as the representative for East Africa with effect from Monday, 4 November 2024.

Amarketing, ATP focuses on strategy formulation, master planning, and strategic marketing in the travel, tourism, hospitality, aviation, and MICE (Meetings, Incentives, Conferences, and Exhibitions) sectors. The firm utilises its extensive expertise, strong partnerships, and global networks to implement impactful programmes that are uniquely designed and yield measurable outcomes.

Claire Mugabi is the current CEO of AFRIREPS, based in Uganda, and will be joining Africa Tourism Partners (ATP) as East African representative. Claire has over fifteen years in the marketing and communications industry, which makes her a good fit for the position.

Kwakye Donkor, chief executive officer of Africa Tourism Partners, commended Claire Mugabi on her appointment, expressing confidence in her ability to significantly contribute to ATP’s initiatives aimed at enhancing intra-Africa travel market access and tourism development across the continent and in key source markets within Africa.

“Given Claire’s expertise and experience, we are certain that she will add considerable value to our efforts in East Africa as well as throughout the continent and beyond. Her contributions will enhance all areas of our work, including tourism strategy formulation and implementation, destination marketing and brand management, MICE strategy and project management, investment promotion and facilitation, as well as executive coaching and capacity building,”Mr Donkor said.

Speaking about her appointment, Ms Mugabi pledged her commitment to transform the region through impactful initiatives.“I am excited to join Africa Tourism Partners (ATP) as the representative and focal person for East Africa. This partnership offers a unique opportunity to contribute to ATP’s mission of redefining African tourism. I look forward to collaborating with the team to implement strategies that elevate Africa’s global tourism profile, foster sustainable growth, and ensure environmental stewardship across the region. Together, we will drive impactful initiatives that enhance Africa’s position as a premier tourism destination,”Ms Mugabi said.

East African countries include Burundi, Comoros, Djibouti, Ethiopia, Eritrea, Kenya, Rwanda, Seychelles, Somalia, South Sudan, Sudan, Tanzania, and Uganda. East Africa has been the continent’s fastest-growing region in recent years. It is home to several of the fastest-growing economies, including Ethiopia, Djibouti, Kenya, Rwanda, Tanzania, and Uganda.

SAACI connects CPUT students to the business events industry

On 11 October 2024, the Southern African Association for the Conference Industry (SAACI) hosted another successful interactive simulation exercise to give the Cape Peninsula University of Technology (CPUT) students hands-on experience and insights into what it actually means to work in the business events (meetings, incentives, conferences, and exhibitions) industry.

This comes after the successful event with Nelson Mandela University (NMU) in August, when SAACI chief executive officer Glenton de Kock and Eastern Cape chapter chair Niel Mouton led insightful

discussions with other industry leaders, including NMU deputy vice-chancellor: Engagement and Transformation André Keet, and Principal Lecturer Hugh Bartis, as well as, Dr. Zinzi Sixaba, to inspire the next generation of event professionals.

Mr Mouton was approached to do something similar for CPUT. “They wanted to spend the day connecting with students and helping them understand the ins and outs of the industry,” he explained.

An insider perspective on the business events industry

The workshop was for third-year students studying towards their diplomas in event management. “We strive to close the

knowing-doing gap for students entering the world of work and want to demonstrate the value of industry association membership in their event career journeys,” explained Esti Venske, senior lecturer and programme coordinator– advanced diploma: events management at CPUT. Ms Venske is also the Learning Ambassador at SAACI.

“Engaging with industry allows for a deeper understanding of the real world of work and sets the foundation for them to contribute to the economic prosperity of our country as active event practitioners,” she added.

The event included a practical education element, where students could learn from an industry mentor and SAACI member, in this

case, Mr Mouton. “It was an important exercise for students to see that ‘eventing’ doesn’t have to mean only one thing. Being able to immerse themselves into the day-today running of a business is hugely beneficial for when they have to do the same in the future,” Mr Mouton said, who has also provided hands-on experience to students planning on entering the industry, through his own company, Boast Events.

“A textbook is a good starting point, but real-life experiences are the best industry exposure you can get,” he added. “We all know how difficult it is to get in with a company and no one is willing to share the tricks of the trade with newcomers. By merging the know-how and the practical experience, we give students an insider perspective into the industry.”

Ensuring a sustainable business events industry

Through mentorship programmes and experiential learning opportunities, SAACI and CPUT ensure that it has a continuous supply of capable leaders who can steer its

future growth. “I believe that equipping the next generation of young people entering the workplace can only lead to good things,” Mr Mouton said. “There is a massive gatekeeping culture in our industry, which doesn’t benefit anyone. If we give students the knowledge and tools to be able to confidently enter the workforce or start their own businesses, it can only make our industry, as a whole, stronger.”

Providing education and training ensures that young professionals are equipped with the necessary skills, such as event management, hospitality, and marketing, to manage complex events, logistics, and client interactions. This, in turn, elevates the quality and professionalism of the sector, making South Africa a competitive global destination for MICE activities.

Looking ahead to the future

“I really believe that the Event Simulation we went through on the day is a great new concept that we could incorporate into how we teach young people about our industry,” Mr Mouton explained. He hopes

that the event continues to grow into something bigger, with full-day workshops and interactive experiences that will show students even more of what eventing is all about.

Ms Venske agreed, adding that Mr Mouton’s talk resonated with the students, who had many questions for him in return. “Thank you to Niel for working with me on such short notice and still meeting our brief — and to SAACI for supporting this event. Next year, we’ll do more similar initiatives!”

According to research by Custom Market Insights, the global business events market’s value is expected to soar to $1.62 trillion by 2032, with an annual compound growth rate of 18.2 per cent, underscoring its vast potential. As the business events industry expands, it generates employment opportunities across multiple sectors –travel, hospitality, event services, and more – contributing significantly to South Africa’s economy through tourism and international business events. It is essential to prepare new professionals who can navigate its complexities.

Convention Centres: Catalysts for transformation in Africa’s urban landscape

On 31 October 2024, we celebrated World Cities Day. It is essential to acknowledge the profound impact that convention centres and business events have on Africa’s urban landscape. These venues are more than mere locations; they are dynamic engines of economic growth, job creation, and social interaction that significantly shape the fabric of our cities.

Gary Corin, chair of the Association of African Exhibition Organisers (AAXO), emphasised: “Convention centres and business events are integral to the design and functionality of our cities. They drive economic growth, create jobs, foster social interactions, and promote cultural exchange, making their role in sustainable urban development indispensable.’

In an era marked by rapid urbanisation and burgeoning populations, the demand for innovative, multifunctional spaces is more pressing than ever. Convention centres are at the forefront of this transformation, significantly contributing to economic vitality, social connectivity, and contemporary urban design.

Shaun Bird, general manager of the Sandton Convention Centre (SCC), said: "The events and exhibitions industry has a substantial impact on local economies, generating significant revenue and facilitating the sharing of knowledge.”

Economic Impact: A Catalyst for Growth: Convention centres serve as vital catalysts for economic growth. The International Congress and Convention Association (ICCA) estimates that business events contribute approximately $1 trillion to global GDP. Cities such as Cape Town and Johannesburg have adeptly leveraged their convention facilities to attract international conferences, generating millions in revenue. For instance, in the 2023/24 financial year, the Durban International Convention Centre (Durban ICC) contributed R6.3 billion to South Africa’s GDP, underscoring its crucial role in driving national economic growth.

Lindiwe Rakharebe, chief executive officer of Durban ICC, said: “The Durban ICC is not just a convention centre; it is a beacon of opportunity, driving economic growth while positively impacting local communities.”

Adele Hartdegen, chief executive officer of the Johannesburg Exhibition Centre (JEC), highlights, “Convention centres are integral to

both local and national economies, serving as hubs where exhibitors and visitors converge to forge important deals.”

The Gallagher Convention Centre (GCC) also plays a vital economic role, hosting between 300 and 400 events annually and welcoming approximately 650,000 visitors each year. Leniese van der Merwe, marketing manager of Gallagher Convention Centre, said: “These figures highlight our essential role in the local economy.”

These statistics illustrate how convention centres not only promote business transactions but also stimulate local economic growth, creating a vibrant environment for communities and industries alike.

Job Creation in the Business Events Sector

The business events sector is crucial for job creation and economic development.

According to the World Travel & Tourism Council (WTTC), travel and tourism supported 24 million jobs in Africa in 2019.

“Our new initiatives, such as MusicEx, have created over 3,000 work hours, showcasing our commitment to community development,” Ms van der Merwe said. The ongoing growth of the business events sector not only enhances job opportunities, but also fosters community engagement and economic resilience, acting as a catalyst for demand in industries such as hospitality and logistics.

Ms Hartdegen, from JEC, emphasises the sector’s significant impact, stating: “In 2023, our projects generated over 3,000 temporary jobs, making a substantial contribution to the local economy. “

While Durban ICC estimates that it created and/or sustained approximately 11,387 annualised jobs in the South African economy during the 2023/24 financial year, comprising 6,818 direct jobs and 4,569 indirect jobs.

“Our commitment to sustainability and community engagement ensures that as we attract the world to Durban, we uplift our residents and preserve our environment for future generations,” Ms Rakharebe added.

Attracting investment: Convention centres are instrumental in attracting foreign direct investment (FDI). The World Bank indicates that countries with robust business event infrastructures are more appealing to investors. Rwanda’s investment in the Kigali Convention Centre has positioned the country as a key player in the international meetings arena, setting a benchmark for others in the region.

Social interaction and networking: building community: Business events foster collaboration, with a report from the Events Industry Council revealing that 84 per cent of attendees forge new connections, promoting partnerships and innovation. Convention centres serve as vibrant platforms for cultural exchange, allowing cities to showcase their unique heritage to a global audience. This cultural diplomacy is crucial for fostering goodwill and understanding, as these venues bridge cultures through events that celebrate local traditions.

Community engagement: Many convention centres are designed to serve the community beyond business events, hosting local gatherings, exhibitions, and educational programmes to enhance participation. “We believe in giving back; our long-standing relationships with local charities have made a significant impact,” Ms van der Merwe said.

Shaping the future: In alignment with the United Nations’ Sustainable Development Goals (SDGs), the design of convention centres can prioritise sustainability. For example, Nairobi is integrating green building practices into its convention centre designs to minimise environmental impact. Urban revitalisation: Convention centres can serve as catalysts for urban revitalisation, often leading to improved infrastructure,

enhanced transportation links, and more vibrant public spaces. The Cape Town International Convention Centre has played a pivotal role in the city’s urban regeneration efforts, attracting further investment and development. Mr Bird said: “To fully harness this potential, cities must ensure that they have first-class facilities and convention centres to attract major events and conferences. This includes upgrading infrastructure and collaborating with stakeholders to create a seamless business tourism experience.”

Smart city integration: As African cities evolve, the integration of smart technologies into convention centres can significantly enhance operational efficiency and improve the visitor experience. Features such as advanced audiovisual systems and highspeed internet make these venues increasingly attractive for international events.

Success in this sector requires careful attention to several key factors to ensure benefits for both visitors and local residents. Connectivity and accessibility are crucial; convention centres should be easily reachable via public transportation, walking, and biking, including seamless integration with existing

transit networks, and ample parking facilities. Mixed-use development is another essential aspect. A convention centre surrounded by hotels, restaurants, retail spaces, and residential buildings creates a vibrant, walkable environment that appeals to both visitors and locals. Incorporating public spaces – such as parks, plazas, and waterfronts –enhances the experience for everyone, providing inviting gathering spots. Finally, the economic benefits for the local community must be considered. A well-integrated convention centre can stimulate local businesses, create jobs, and boost tourism revenue, as highlighted by Ms Rakharebe from DICC.

A case study in success: Cape Town has solidified its position as Africa’s premier destination for business meetings, hosting 42 international association events in 2023 — up from 30 the previous year. The ICCA report emphasises the role of business events in driving economic growth in the Western Cape, which recorded a total of 51 international meetings in 2023. Local leaders assert that these gatherings are vital for innovation and economic prosperity, further enhancing Cape Town’s appeal, through its

high service standards and diverse offerings for delegates.

Conclusion: A vision for the future Mr Bird affirmed: “By delivering exceptional experiences, we not only enhance our city’s vibrancy but also contribute significantly to the broader economic landscape.” As African cities continue to grow and evolve, prioritising the design and integration of convention centres will be crucial for fostering vibrant, resilient, and inclusive urban environments.

Investing in these spaces goes beyond mere event hosting; it shapes the future of our cities and communities. “Convention centres play a pivotal role in this effort, serving as catalysts for local economic growth by attracting tourism and business investment,“ Mr Corin said.

As we celebrate World Cities Day, let us recognise the vital role that these venues play in shaping the future of our cities and nurturing a thriving urban ecosystem. Together, we can advance the development of robust convention centres across Africa that not only enhance infrastructure, but also create spaces for collaboration and innovation.

Greening by design

Do you ever feel that the term ‘sustainable event’ has become code for ‘beige and boring’? For example, optimising waste reduction means cutting down on creativity? Think again.

SAACI’s 2024 Congress flipped the script, proving that going green can actually boost your event’s wow factor. They ditched the ‘eco-constraints’ mindset and embraced sustainability as a creative challenge — with some seriously impressive results.

Less waste, more wow

For event planners, unique branding and high-impact décor are essential to communicate event identity and engage attendees. However, what happens when you pair this with a commitment to minimising waste? You’re forced to get creative — and that’s exactly what SAACI did.

“We didn’t use any new plots. We used recycled plots from previous events,” explained Glenton De Kock, chief executive officer of SAACI. Instead of crafting fresh signage for every session or activity, the team repurposed old signage and gave it new life. Same idea, fresh execution. The result? Lower costs and a streamlined event footprint — all without sacrificing visual impact.

And the furniture? Same story. “We actually used the same furniture look and feel,” Mr De Kock shares. They simply switched things up with lighting, draping,

and a bit of rearranging magic, making the same space feel brand new for every session.

SAACI also tackled the paper problem, a nemesis for many event planners (and trees everywhere). “We're almost paperless," Mr De Kock admits, though achieving fully paperless proved a bit trickier than anticipated; as he explained, eliminating name tags remains a challenge as people seem to insist on having them. Regardless, they made huge strides by leaning into digital programmes and communications.

Plants with a purpose

SAACI didn’t stop at reusing furniture and signage. They brought in the green –literally – by incorporating living plants into their décor. Not only did this add a touch of natural beauty to the venue, but it also created an opportunity for community impact.

After the Congress, the plants weren’t just tossed aside. They found a new home with local businesses specialising in indoor plants. ”What we always look for within our eventing… is how best to ensure that there’s a legacy after the event,” Mr De Kock highlighted. Sustainability isn’t just about the here and now; it’s about what you leave behind.

Thinking outside the (recycle) bin

The SAACI Congress emphasises an important truth: sustainability doesn’t have to be boring or expensive. In fact, often the opposite is true. When limitations are viewed as creative springboards, one begins to observe genuinely innovative and inspired solutions.

By challenging the traditional ‘takemake-dispose’ mentality, SAACI demonstrated the power of creative reuse, repurposing, and reducing. From décor to catering to delegate experience, every aspect was touched by this innovative sustainable approach.

The real takeaway is that going green is the new normal for events — embrace it!

About us

The Event Greening Forum is a non-profit organisation that promotes sustainability within the business events sector.To find out more, please visit www.eventgreening.co.za

For more information, please contact:

Lynn Mcleod

Tel: 082 891 5883

Email: lynn@eventgreening.co.za

2024 — A jam-packed year for EXSA

2024 has certainly been a jam-packed year for EXSA. We have grown substantially, and this has facilitated many changes within the structures and initiatives we have facilitated. This shows that the industry is serious about quality work being produced.

We pride ourselves on our members and fully support their initiatives. EXSA is an inclusive association and there is already so much planned for 2025. So, as the year draws to a close, and everyone slows down and gets ready for a well-deserved rest period, we want to thank you for your efforts that have made this year such a memorable one.

Here’s a summary of some key initiatives and achievements from EXSA this year, aimed at delivering the best value from EXSA membership:

• 2024 Conference in January: This event set the tone for the year, focusing on collaboration and growth. Thanks to industry involvement, we have made significant strides in supporting the growth of member companies and fostering a spirit of unity across the industry.

• 2022 & 2023 Awards: These events celebrated the excellence within our community. The upcoming 2024 Awards, scheduled for 23 January 2025, promises to be even more exciting, as the quality of work this year has been outstanding. Please save the date.

• Partnerships with SAACI and AAXO: We have signed

MOUs with these trade associations, laying the foundation for seamless communication and collaboration, to achieve shared goals. We continue to work closely with our other partner associations to develop and educate everyone on new developments.

• Skills development: We’ve worked closely with Services SETA to develop three new courses, which are in the final stages of approval for the SAQA NQF grid. These include an Exhibition Stand Builder Program, an Events Management Diploma, and a Business Development Management Diploma. These programs will help address the current skills gap and support the growth of new talent in the industry.

• BBEEE codes: Our work on the BBEEE codes with the Department of Sports, Art and Culture continues. The document is complete and awaiting approval. We appreciate the input from members who participated in the consultations.

• Onsite presence at events: We have increased our onsite presence at events, helping to bridge the gap between organisers and suppliers. This has led to smoother

By Lee-Ann Alder, EXSA Association Manager

operations, fewer incidents, and more business opportunities for our members. Please ensure that your EXSA profile is up-to-date, to maximise these opportunities.

• VAT benefit: This remains a valuable benefit, especially with the growing number of international exhibitors in South Africa.

• Media partnerships and alliances: Our long-standing media partnerships with BEA and meetings magazines have allowed us to maintain strong industry visibility. Additionally, our alliances with local and international associations have continued to grow.

The above is just a quick recap of the year. Our main goal remains to ensure that our members are receiving the benefits of being part of EXSA while producing excellent work.

Navigating the 2025 insurance landscape: A guide for South African hospitality stakeholders

Navigating the insurance landscape in 2025 will, like 2024, be filled with challenges. We are no strangers to this, however, having overcome many obstacles as an industry over the last few years. Like many others, the South African hospitality industry is facing an arduous operating environment.

Aconfluence of factors, including economic uncertainty, geopolitical tensions, climate change, and increased competition, are reshaping the risks insurers must manage. In more detail, some of these include: Economic uncertainty: fluctuating exchange rates, rising inflation, and potential recessions can impact consumer spending and travel patterns.

Geopolitical tensions: global conflicts and instability can disrupt travel routes, deter tourists, and increase security concerns.

Climate change: changing weather patterns, more frequent and severe droughts, floods, and storms pose significant risks to hospitality infrastructure and operations.

Increased competition: the rise of online booking platforms and alternative accommodations has intensified competition within the hospitality industry.

Heightened client expectations: today’s

guests have higher expectations for personalised experiences, value, and sustainability.

These challenges have far-reaching implications for hospitality insurance, such as:

• Increased claims: Natural disasters, property damage, and other claims have risen due to climate change and operational risks.

• Risk assessment challenges: The evolving landscape requires insurers to assess and adapt their risk assessment methodologies continuously.

• Increased cost of insurance: South Africa’s insurance market faces rising costs due to the need for international reinsurance coverage. This is influenced by global reinsurers’ perception of South Africa as a high-risk market, which translates into higher pricing. To mitigate this, as SATIB we prioritise placements with A-rated reinsurers. This ensures financial stability and the confidence that

By Robyn van der Walt, senior account executive of SATIB Insurance Brokers

claims will be handled effectively, providing peace of mind for policyholders.

• Product innovation: SATIB continues to work with our insurance partners to develop innovative products that address the specific needs and risks of hospitality businesses in a changing environment. Here’s what you need to know about the various roles and responsibilities you may have as a stakeholder when it comes to hospitality insurance:

1) Guests/travellers: Travel insurance such as our SATIBGo

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product: While not mandatory, travel insurance is highly recommended for covering unexpected events such as cancellations, medical emergencies, and evacuations. For example, if a guest’s flight is cancelled due to unforeseen circumstances, travel insurance can reimburse them for non-refundable deposits and expenses.

Indemnity agreements: Guests should carefully review indemnity agreements and adhere to the rules and regulations set by the lodge or tour operator. This helps protect both the guest and the business from liability.

2) Tour operators/direct management companies:

Public liability: Essential for covering liability arising from equipment malfunctions, accidents during guided tours, or injuries caused by negligence. For instance, if a kayak rented by a tour operator develops a hole and causes an injury, public liability insurance would cover the resulting claims.

Passenger liability: Passenger liability insurance is crucial to protect against

accidents if employees or agents drive guests. This is especially important for transfers to and from airports or other destinations.

Medical evacuation: Advising clients to have travel insurance with medical evacuation coverage is a responsible practice. This ensures that guests can receive critical medical care, even in the most remote locations.

3) Lodge owners/hotel owners/bed and breakfasts:

Public liability: Covers accidents and injuries on the property, including wildlife encounters. For example, if a guest is injured by a wild animal on the property, public liability insurance would cover the medical expenses and potential legal claims.

Passenger liability: Protects against accidents involving vehicles owned or operated by the business. This is essential for lodges offering transportation services to guests and/or game viewers on safari game drives.

Medical evacuation: Essential for both guests and staff, especially in remote

locations. Medical evacuation insurance ensures that individuals can be transported to a facility with appropriate medical care in case of an emergency.

To navigate these challenges successfully, all stakeholders in our industry should consider the following:

Embrace risk management: Implement robust risk management strategies to identify, assess, and mitigate potential risks, such as fire response plans and medical emergency protocols.

Partner with their brokers: Collaborate with us to develop tailored insurance solutions that address your specific industry and business needs. We are specialists for a reason and understand this industry.

Focus on sustainability: Incorporate sustainability practices into operations to reduce environmental risks and attract eco-conscious travellers.

By proactively addressing these challenges, the South African hospitality industry can build resilience and ensure a sustainable future, with each stakeholder taking ownership of their role.

Building back Exhibitions and Events together!

SOUTHERN AFRICAN ASSOCIATION FOR THE CONFERENCE INDUSTRY

EXCO AND HEAD OFFICE

Chairperson

Jaques Fouche

e: jaques@be-moved.co.za

c: +27 (0)60 993 7542

Vice-chairperson

Gheeta Payle

e: gheeta.payle@inhousevtm.com

c: +27 (0)61 609 8585

Treasurer

Alex Wrottesley

e: alex@intoafrica.co.za

c: +27 (0)79 429 1627

Chief executive officer

Glenton De Kock

e: ceo@saaci.org

c: +27 (0)82 575 7565

Membership Services & Operations

Tracey-Lee Abdulla

e: members@saaci.org

t: +27 (0)84 492 1515

REGIONAL COMMITTEE CHAIRPERSONS

Eastern Cape Chairperson

Neil Mouton

t: +27 (0)61 423 9920

e: ec.za@saaci.org

KwaZulu-Natal Chairperson

Kavitha Dhawnath

c: +27 (0)83 607 2006

e: kzn.za@saaci.org

Gauteng Chairperson

Mary Mahlangu

c: +27 (0)81 574 9493

e: jhb.za@saaci.org

Western Cape Chairperson

Ansu Colditz

c: +27 (0)82 457 8071

e: wc.za@saaci.org

Learning Ambassador

Esti Venske

c: +27 (0)83 482 9276

EXHIBITIONS AND EVENTS ASSOCIATION OF SOUTHERNAFRICA

EXSA OFFICE

www.exsa.co.za

EXSA Chairperson

Sibusiso Mncwabe

EXSA Vice Chairperson

Jacqui Nel

Treasurer

Ismael Atanasi

Gauteng Chairperson

Kerry-Lee Bester

Western Cape Chairperson

Liam Beattie

Western Cape Vice Chairperson

Nic Curle

KwaZulu-Natal Chairperson

Ashona Maharaj

Directors

Gavin Burgess

Kimendrie Pillay

Ross Wilson

Co-opted Directors

Daniel Chemel

Steve Marsden

Co-opted Board Members

Angelique Smith

Emmanuel Patty

SOCIETY FOR INCENTIVE TRAVELEXCELLENCE

President

Tes Proos

c: +27 (0) 84 682 7676

e: tes@crystalevents.co.za

Treasurer

Peter-John Mitrovich

c: +27 (0)82 318 1889

e: peter-john.mitrovich@grosvenortours.com

Sustainability

Daryl Keywood

Southern Africa Development

Brad Glen

East Africa Development

Chris Munyao

Young Leader Programme

Peter Mwanja

Africa Convention Bureaus

Rick Taylor

North Africa Development

George Fawzi

Board member at large

Rick Taylor

East Africa (Rwanda)

Chris Munyao

North Africa

George Fawzi

North Africa support

Brad Glen

Secretariat & Events

Mariaan Burger

c: +27 (0)82 557 8041

e: info@siteafrica.africa

e: hello@saeventscouncil.org

Chairperson

Raylene Johnson, CEO: TEBCO-SA

Interim treasurer

Glenn van Eck, Chairperson: CEPA

Spokesperson

Projeni Pather, Chairperson: AAXO

Members

Kevan Jones, Executive Director SACIA

Sharif Baker, Chairperson TPSA

Tes Proos, SITE President

Justin Hawes, Managing Director: Scan Display & Event

Greening Forum Treasurer

Sibusiso Mncwabe, Chairperson EXSA

Justin van Wyk, Chairperson SALPA

Mike Lord, Chairperson ESC

Arthur Goldstuck, PSASA Exco Member

Esmare Steinhofel, Chairperson: ICCA Africa Chapter

Advisory Members

Prof Nellie Swart, Associate Professor: Tourism Management

Corne Koch, Head: Convention Bureau (WESGRO)

Tiisetso Tau, AAXO member

Daryl Keywood, SITE Member

Bheki Twala, TEBCO-SA Executive

Kim Roberts, SAACI Representative Western Cape

Robyn D’Alessandro, PR/Social media, Vivo Visual Voice CC

ASSOCIATION OF AFRICAN EXHIBITION ORGANISERS

46 Waterford Office Park, Waterford Drive, Fourways, Johannesburg

t: +27 (0)87 265 5840

e: aaxo@aaxo.co.za

Association coordinator: Anthea Buys

e: anthea@aaxo.co.za

Chairperson

Gary Corin, Specialised Exhibitions

e: Gary.corin@montgomerygroup.com

Vice Chairperson

Projeni Pather, Exposure Marketing e: projeni@exposuremarketing.co.za

Venue Committee Chairperson

Cornelle du Preez, Gallagher Convention Centre e: cornelled@gallagher.co.za

Treasurer

James Bull, Informa Tech

e: James.bull@informa.com

Immediate Past Chair

Devi Paulsen-Abbott

e: devi@aaxo.co.za

Board of Directors

Adele Hartdegen, Dogan Events

Errol Bryce, Vuka Group

Joshua Low, dmg Events

Tracy Gounden, Messe SA

179 Jan Smuts Ave, Parktown North, Private Bag X7000, Parklands 2121

t: +27 (0)11 447 4777

e: info@eventgreening.co.za

w: www.eventgreening.co.za

Management Committee Members:

Chairperson: John Arvanitakis (Chat’r Xperience)

Vice Chairperson: Neo Mohlatlole (7 Colors)

Treasurer: Justin Hawes (Scan Display)

Secretariat: Lynn McLeod (individual)

Morwesi Ramonyai (Borena Energy)

Gavin Burgess (Technology Partners)

Grace Stead (Steadfast Greening)

JP van Schalkwyk (Up-A-Tone Events)

Sonja van Rooyen (Specialised Exhibitions)

Emma Kumalo (Chat’R Xperiences)

Angelique Smith (Event Synthesis)

Joey Swart (Take Note Events)

Louis Nel (Louis THE Lawyer)*

*Co-opted

They are joined by the EGF’s associate member representatives, who are:

AAXO: Anthea Buys

EXSA: Doug Rix/Lee-Ann Alder

Fedhasa: TBC

IFEA Africa: Janet Landey

The MICE Academy: Helen Brewer

PCO Alliance: Melody Barber

SAACI: Glenton de Kock

SACIA/TPSA: Kevan Jones

SA Roadies: TBC

INTERNATIONAL CONGRESS & CONVENTIONASSOCIATION

ICCA African Chapter

Chairperson: Taubie Motlhabane

Cape Town International Convention Centre

t: +27 (0)21 410 5000 e: Taubiem@cticc.co.za

Deputy Chairperson: Frank Murangwa

Rwanda Convention Bureau

t: +250 788 358 454

e: frank.murangwa@rcb.rw

Secretariat: Esmaré Steinhöfel

ICCA Africa Regional director

c: +27 (0)84 056 5544

e: esmare.s@iccaworld.org w: www.iccaworld.com/dbs/africanchapter w: www.iccaworld.org

OTHER ORGANISATIONS OF INTEREST

ABTA — African Business Travel Association

Box 2594, Pinegowrie, 2123

t: +27 (0)11 888 8178

c: +27 (0)83 679 2110

e: monique@abta.co.za

w: www.abta.co.za

Founder: Monique Swart

ASATA – Association of Southern African Travel Agents

PO Box 650539, Benmore, 2010

t: +27 (0)11 293 0560/61

e: barbara@asata.co.za

e: general@asata.co.za

Office manager: Barbara Viljoen

Council of Event Professionals Africa

Kevan Jones

e: info@pcoalliance.co.za

w: www.pcoalliance.co.za

Chairperson

Melody Barber

t: +27 (0)84 705 1181

e: kevan@sacia.org.za

t: +27 (0)11 083 6418

c: +27 (0)82 555 5556

Chairperson: Glenn van Eck

Magnetic Storm

c: +27 (0)82 800 2616

e: glenn@magnetic.co.za

FEDHASA National Office — Federated Hospitality Association of Southern Africa

PO Box 3853, The Reeds, 0157

c: +27 (0)82 552 9862

e: ceo@fedhasa.co.za w: www.fedhasa.co.za

PSASA – Professional Speakers Association of Southern Africa

t: +27 (0)11 462 9465

c: +27(0)834586114

e: admin@psasouthernafrica.co.za

w: www.psasouthernafrica.co.za

SABOA — Southern African Bus Operators Association

Postnet Suite 393, Private Bag X033, Rivonia 2128

t: +27 (0)11 511 7641

e: saboa@saboa.co.za

w: www.saboa.co.za

SACIA — Southern African Communications Industries Association

c: +27 (0)82 555 5556

e: kevan@sacia.org.za

Executive director: Kevan Jones

SATI — South African Translators’ Institute

Executive director: Marion Boers

t: +27 (0)11 803 2681

e: office@translators.org.za w: www.translators.org.za

SATSA — Southern Africa Tourism Services Association

Box 900, Ferndale 2160

t: +27 (0)11 886 9996

e: pa@satsa.co.za w: www.satsa.com

SKAL International South Africa

Secretary: Anne Lamb t: +27 (0)21 434 7023

c: +27 (0)82 708 1836 e: anne@yebo.co.za w: www.skalsouthafrica.org

STA — Sandton Tourism Association

t: +27 (0)83 5585445

e: secretariat@sandtontourism.com w: www.sandtontourism.com

TBCSA — Tourism Business Council of South Africa

Chief executive: Tshifhiwa Tshivhengwa

Box 11655, Centurion 0046

t: +27 (0)12 664 0120

e: comms@tbcsa.travel w: www.tbcsa.travel

w: www.tomsa.co.za

Member relations manager: Boitumelo Moleleki

TGCSA — Tourism Grading Council of South Africa

Private Bag X10012, Sandton 2146

t: +27 (0)11 895 3000

f: +27 (0)11 895 3001

e: enquiries@tourismgrading.co.za

TINSA — Interpreters/Translators Network of Southern Africa

e: info@interpreter.org.za

t/f: +27 (0)11 485 2511

c: +27 (0)83 249 0010

w: www.interpreter.org.za

TPSA — Technical Production Services Association

c: +27 (0)82 555 5556

e: kevan@sacia.org.za

w: www.tpsa.co.za

Executive director: Kevan Jones

TTA — Tshwane Tourism Association

Box 395, Pretoria 0001

t: +27 (0)12 841 4212

e: secretary@tshwanetourism.com

w: www.tshwanetourism.com

Chairperson: Bronwen Cadle de Ponte

Secretary: Sithembile Nzimande

Membership coordinator: Liz Oosthuysen

e: membership@tshwanetourism.com

PCO ALLIANCE NETWORK

EVENT GREENING FORUM

Southern Sun and DurbanTourism partner to promote Durban

Southern Sun has reaffirmed its long-term commitment to Durban by partnering with Durban Tourism. The hotel group is continuing its investment in the region through a summer holiday activation aimed at revitalising tourism and positioning Durban as South Africa’s top holiday destination.

This collaboration highlights the dedication of both Southern Sun and Durban Tourism in promoting South Africa’s beloved coastal destination, aiming to rekindle excitement for the region’s rich diversity and vibrant attractions.

Convenient daily flights by South African Airways (SAA) from all major cities to Durban’s King Shaka International Airport further enhance accessibility, making it easier for visitors to reach the city’s renowned beaches and attractions. With its beautiful beaches, vibrant energy, many historical sights, familyfriendly activities, and array of

accommodation within the region, Durban has so much to offer both local and international holidaymakers.

Samantha Croft, Southern Sun’s Durban region operations director, said: “Southern Sun’s legacy in the Durban region spans over five decades, and it’s a heritage we hold with pride. We remain fully committed to the growth and success of this beautiful region.”

Winile Mntungwa, deputy head of Durban Tourism, said: “Our long-standing partnership with Southern Sun is built on a shared goal — promoting Durban as South Africa’s top holiday destination.”

Get ready to enjoy your perfect Durban summer holiday, with Southern Sun’s SunBreaks Summer offer. Enjoy idyllic beachside relaxation, urban exploration, or quality time with family with unmissable offers for your December/January holiday.

The partnership between Southern Sun and Durban Tourism underscores not only the importance of collaboration in boosting local tourism, but also the commitment to providing visitors with unforgettable experiences in Durban. Whether you’re seeking adventure, relaxation, or cultural exploration, Durban promises to deliver an enriching holiday experience.

Index of advertisers and contributors

The power of personalisation

Personalisation was a massive trend for the meetings, incentives, conferences, and exhibitions (MICE) sector coming into 2024 — and it’s continuing to gain traction as we head into 2025. In an era where one-size-fits-all events no longer resonates; attendees and clients expect experiences to be tailored to their specific needs and goals. But what does personalisation look like in action? And how can event organisers customise events to meet the needs of today’s audiences?

For Carol Weaving, managing director of RX Africa it’s more than welcome emails and opening drinks, it’s about creating a content programme and related experiences that resonate long after the event concludes.

“Event personalisation drives engagement,” Ms Weaving said.“The most successful events, for example, Africa Travel Week, have a key focus around content. This means tackling topical issues, securing relevant speakers, hosting informative panel discussions and Q&A sessions, and allowing time for meaningful engagement and knowledge sharing.”

And this is where the power of personalisation lies: rich programmes and agendas that satisfy a range of interests, ensuring that the right people are in the room — and that everyone is able to get the most out of the experience.

But how do you go about customising the perfect event experience? Ms Weaving and her team have a few ideas:

1.Tailored programming

“Personalisation starts with understanding who your attendees are and what they’re seeking,” said Sandra Jardim, marketing director of Decorex Africa.“By gathering insights ahead of time, we design content flows that ensure visitors encounter information, products, and spaces aligned with their profiles.”

2. Facilitated connections

As Martin Hiller, portfolio director of RX Africa (FAME Week Africa) explained:“Event personalisation is also about curating an experience that is uniquely meaningful for each attendee.”

“At FAME Week Africa we use tools like ConnectMe, which facilitates individual meeting schedules, allowing for efficient one-on-one connections and tailored networking opportunities,”Mr Hiller said.“This, in addition to niche events, like the African Women in Entertainment Breakfast, really allows specific groups to connect and collaborate.”

3. Interactive experiences

By incorporating features like real-time polls, live social media feeds, and‘matchmaking’meeting apps (that pair visitors with exhibitors or buyers

with suppliers) organisers can foster more engagement and interaction. Another way? Including live demonstrations and hands-on activities.

“At Decorex, our installations, like the Samsung Bespoke Cooking Theatre and the Decorex Smart House, offer interactive experiences that resonate with each attendee’s interests, giving them something they can actively participate in,”Ms Jardim said.“It’s also fun — and memorable.”

4. Inclusive design

Ensuring that all attendees feel welcome and accommodated is another facet of personalisation. This includes offering features such as gender-neutral bathrooms,‘quiet rooms’ for neurodiverse participants, prayer rooms, and sign language interpreters.

The Africa Travel Week team believes that by considering accessibility from the outset, organisers can create a more inclusive environment that reflects the diversity of the audience, making personalisation‘more than just a feature but a core value of the event’.

5. Signature sessions

Of course, creating VIP experiences for VIP guests also never goes amiss. Ms Jardim explains that adding value is important and that by creating bespoke lounges and hosting exclusive events (with premium access), event planners can deliver an experience that feels distinctly exclusive — and personal.

6. Social buzz

Carla Massmann, show director of Comic Con Africa and Comic Con Cape Town, who is wellversed in creating some of South Africa’s biggest events, said that event personalisation is the art of making clients feel seen and valued.

“Comic Con Africa is such a large consumer event that personalisation for the event is near impossible. So, to achieve personalisation with fans, we engage on all communication platforms so that they feel seen and heard. This comes in the form of personalised replies to comments on social media, as well as nurturing the relationships with super fans that have gone out of their way to build a relationship with the brand,”Ms Massmann said.

7. Recaps and reviews

This engagement extends to post-event feedback, which Ms Massman believes is invaluable when creating successful events.“It really comes down to meeting the direct needs, wants, and expectations of visitors and clients. These can be explored in post-event surveys and feedback. By implementing what the audience wants you are able to deliver an experience that feels tailored — and oh so personal.”

Gone are the days of packed conference halls with generic content and random networking. Today’s attendees expect events that understand who they are and what they need. Get personalisation right and you’ll create the kind of magnetic experiences that don’t just fill seats — they build communities, spark innovations and keep people talking long after the doors close.

Gone are the days of packed conference halls with generic content and random networking. Today’s attendees expect events that understand who they are and what they need. Get personalisation right and you’ll create the kind of magnetic experiences that don’t just fill seats — they build communities, spark innovations, and keep people talking long after the doors close.

“People are there for a reason,”Ms Weaving concluded.“Much of the time they’ve spent money to be there and given up their time. It’s our responsibility to design an event that delivers.”

Carol Weaving, managing director of RX Africa.

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