www.businesseventsafrica.com
Voice of the Business Events Industry in Africa
Volume 41 No 4 April 2021
PUTTING YOU BACK IN BUSINESS TODAY!
groupreservations@fancourt.co.za www.fancourt.com
Business Events Africa: Serving the business events industry for 41 years
CONTENTS
The authority on meetings, exhibitions, special events and incentives management
VOL 41 NO 4 APRIL 2021
About the cover
The Ticketpro Dome houses the most sought-after exhibition, event and corporate requirement: a blank canvas.
MARKET NEWS 20 Africa Business and MICE Masterclass birth action group for Africa meetings. 21 The third wave and further restrictions could decimate tourism and hospitality. 22 Trevor Boyd joins City Lodge. 23 Radisson Hotel Group announces its arrival at Victoria Falls. CHEF’S PROFILE 24 Chef Yusuf Abrajee.
Association news Cover Feature
EVENT GREENING FORUM 26 Reusables vs disposables: Which is more responsible in the age of Covid?
Published by the proprietor Contact Publications (Pty) Ltd (Reg No. 1981/011920/07)
HEAD OFFICE POSTAL ADDRESS: PO Box 414, Kloof 3640, South Africa TEL: +27 31 764 6977 FAX: 086 762 1867 MANAGING DIRECTOR: Malcolm King malcolm@contactpub.co.za EDITOR: Irene Costa gomesi@iafrica.com SENIOR GRAPHIC DESIGNER: Vincent Goode vincent@contactpub.co.za DISTRIBUTION MANAGER: Jackie Goosen jackie@contactpub.co.za SALES REPRESENTATIVE: Irene Costa
THE TICKETPRO DOME 6 Bringing live business back with style.
SITE
+27 (0)82 558 7387
28 Site Africa welcomes Young Leaders Committee.
gomesi@iafrica.com
On the pages… EDITOR’S COMMENT 2 Africa is the future.
AAXO 30 Necessity brings invention and the brave new world of ‘cyborg’ exhibitions.
NEWS 4 It’s a wrap for Africa Travel Week 2021.
SAACI 31 Mindfulness and open spaces in an uncertain world.
GOLF CONFERENCING 10 Fancourt - South Africa’s business playground.
SAEC 32 ICCA accelerating industry transformation and recovery through collaboration.
TRENDSETTING 12 Trends to look out for in the conference and events sector. A LOCAL PERSPECTIVE 14 South Africa’s post-Covid tourism recovery. PERSONALITY PROFILE 16 Presley Mokotedi – chose passion for this industry. VENUE NEWS 18 The Capital Hotels and Apartments set to acquire Fairmont Zimbali Resort. 19 New look for Protea Hotel by Marriott Johannesburg Wanderers.
PUBLICATION DETAILS: Volume 41 No 4 Business Events Africa has 12 issues a year and is published monthly. Due to Covid-19, the magazine is currently only available in digital format.
publishers of Business Events Africa, is a member of:
EXSA 33 The power of collaboration and unity.
Regulars TECHNOLOGY 34 The brave new world of technologydriven travel and tourism. 35 Index of advertisers. 36 Directory and associations of interest. THE LAST WORD 38 Reprieve adaptability is vital for the hospitality sector recovery.
Learning | Growth | collaboration
Official media partner
Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence
Official journal of the Exhibition & Event Association of Southern Africa
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Africa is the future In this time of uncertainty, we may only keep the faith and have hope for a better future.
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he Covid-19 pandemic has certainly put the business events sector into disarray. With the harsh restrictions imposed, it has stopped most of our sector from operating during the various lockdown levels. Even at Level 1, the exhibition sector has still yet to open due to the ‘gathering’ number restrictions imposed, although shopping malls – and even markets – have no limits. Of all the laws, that is still the greatest mystery. Conferencing is at least able to operate, but is also restricted – to 250 indoors and 500 outdoors. Travel incentives will probably take a bit longer to return, as international travel to South Africa will take a lot longer to recover. This has much to do with the vaccination roll-out and trust in coming to our destination. From the various webinars which I’ve attended, most are saying that South Africa will, realistically, only see the return to 2019 international visitor numbers around 2023. Domestic business will be the first to recover, however, as many corporates are still working from home. The thought of getting together, at a venue, for a conference, meeting or event can be harrowing for many, hence the hybrid
event, where delegates have the choice of either attending in person or virtually. This will continue for the foreseeable future. However, there is always hope! Not all is lost… South Africans are resilient. I firmly believe that hope for our sector lies in regional tourism. We often like to say that we are ‘African’ when it is convenient to do so, but I think that through this pandemic, we have, in fact, started to embrace our Africanism and begun to collaborate with other African countries to find a way forward. No one is better able to understand us than our fellow African destinations. This is a big positive as, in the past, we overlooked our African partners in many ways. We have so much to learn from one another and our continent is the future. Business events in Africa will thrive if we begin to collaborate. Changes need to be made to make air travel more accessible between the African countries. An AU visa needs to be implemented and the visa application process needs to be streamlined and made easier to allow Africans to travel within Africa.
African associations should be looking at how to rotate their congresses and exhibitions within their continent. Incentive travel should look inward too, to the amazing African destinations and all their amazing offerings. This means more collaboration and cementing of partnerships with our fellow African countries. We are African – let us embrace it! There is hope and Africa is the future!
Irene
Email: gomesi@iafrica.com
yolande@mjunxtion.co.za www.mjunxtion.co.za
Credit: Hein Liebetrau
EDITOR’S COMMENT
Hybrid Space
Introducing the CTICC’s
Digital Events Offering
Transform traditional events into extraordinary digital experiences. FOR MORE INFORMATION Please call +27 21 410 5000 Email sales@cticc.co.za and quote “Digital Events” when making your booking Visit cticc.co.za
NEWS
It’s a wrap for Africa Travel Week 2021 • Three-day virtual event wraps up with thousands of 1-on-1 meetings with buyers • Headline shows – WTM Africa and ILTM Africa – the prelude to hybrid experiences all the way up to September Connect in the City Live Event
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frica Travel Week 2021 has wrapped up its first virtual trade show and content programme with over five thousand successful 1-on-1 meetings, four thousand views of content sessions and over 4,300 minutes of speed networking. Held from 7 to 9 April, the virtual event included headline shows, World Travel Market Africa (WTM Africa) and International Luxury Travel Market Africa (ILTM Africa), where buyers and tourism destinations and products connected online to reignite tourism to the continent. A content programme also featured over forty panel discussions and
4 Business Events Africa April 2021
presentations by 170 international and African speakers on tourism-related trends in Africa and beyond, from LGBTQ+ travel and responsible tourism to business tourism and travel technology. Megan Oberholzer, Reed Exhibitions South Africa Portfolio Director: Travel, Tourism & Sports, said: “The feedback received from buyers, travel trade visitors, exhibitors and panelists has been overwhelmingly positive.” “Recognising that face-to-face meetings remain important, but balancing this with the need for our industry to connect at this time, we took a blended approach beginning with a virtual event in April and having live meetings later on in the
year,” Ms Oberholzer said. “The organisation and format are great,” said Christophe Bazille, managing director at Hospitality Web Services, attending the show. “It´s not replacing the face-to-face meetings happening during the travel fairs, but it´s great to connect again and see the positiveness of all the people we e-meet. Tourism in Africa will definitely be back soon, with such spirit and amazing destinations.” LoAnn Holden, vice president communications International LGBTQ+ Travel Association (IGLTA) said: “Thank you for always supporting IGLTA and celebrating partnership and collaboration! We are proud to be part of www.businesseventsafrica.com
NEWS
this program and to promote welcoming Africa travel for all.” “I want to say a profound thank you for showcasing Seeza SMEs. They are so excited about the engagements they are having with buyers. We are receiving phenomenal feedback from them,” said Septi Bukula, SEEZA Tourism SME Network. “Further, the insights that the international panelists and presenters shared with delegates provided a captivating lens on the challenges our industry faces during Covid, but, more than this the opportunities that exist for tourism within the constraints,” said Martin Hiller, Reed Exhibitions - South Africa creative and content director: travel, tourism and creative industries. Topics of interest shared during the event included: • What does the future hold for group travel? • Exclusive-Use travel – the real deal or hype? • The changing landscape of Africa’s source markets • The New Normal: where to go from the pandemic? • Domestic tourism to the rescue • Could Gen Z save the travel industry? Enjoy a sneak preview of some of the presentations and panel discussions that will be available: • The future of business events: 2021 and beyond • Air Transport – the key to Africa’s tourism recovery • The Opportunity of Domestic Travel
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All the content sessions will be available on Africa Travel Week’s virtual portal until 9 May with selected sessions available from mid-May on ATW Connect. To access ATW Virtual, register here: https://atwconnect.com/register2021/ Later in the year, Africa Travel Week will host Connect in the City Live, exclusive to ATW virtual exhibitors and a selection of hosted buyers, and comprising: • Familiarisation tours. ATW Virtual exhibitors will benefit from the opportunity to invite international buyers to experience their products firsthand. • During this time, exhibitors will be given an opportunity to educate buyers about their products and destination during a dedicated fifteen-minute time slot. • A dedicated travel and tourism conference with a top-notch speaker programme of industry thought leaders and experts. • Our ever-popular speed networking sessions, where buyers are split according to region and product interests. • The African Travel & Tourism Awards, with a special category recognising Covid-19 campaigns that focus on reigniting travel. Attendees and industry professionals are able to remain connected and informed, throughout 2021, via atwconnect.com, which is ATW’s dedicated resource hub that is jam-packed with goodies such as free digital tools, industry news and updates.
Business Events Africa April 2021 5
COVER STORY – TICKETPRO DOME
The Ticketpro Dome: bringing live business back with style With its unique and highly recognisable silhouette against the Gauteng skyline, the Ticketpro Dome, located in Northriding Johannesburg, houses the most sought-after exhibition, event and corporate requirement: A blank canvas.
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n authority in the eventing business, The Ticketpro Dome has always been ahead of its game, keeping in line with international trends and adapting to business needs in the changing landscape of venue requirements, especially during Covid times. From a gala awards evening to a musical extravaganza, the Ticketpro Dome always transforms into what you envisage. A world-class venue for hosting corporate and entertainment events, the
6 Business Events Africa April 2021
Ticketpro Dome’s versatility as a multifunctional venue is unmatched. With both the infrastructure and the flexibility to adapt to the needs of any event, from a product launch to a year-end function or a banquet, dedicated staff work with each client to create a perfect-for-purpose platform every time. Catering from 50 to 5 000 guests, in seating configurations that best suit your needs, this venue now has an ace up its sleeve to get you back into business, while ensuring maximum safety during lockdown.
The Ticketpro Dome’s Hybrid Studio This versatile, multipurpose business generator, highlights your exhibition, event or product launch across three platforms: virtual, live and hybrid – in an innovative combination of digital and reality. The Hybrid Studio bridges the gap between live and virtual shows to deliver a fully integrated and flexible digital solution to match budgets, large or small. Blazing a trail in the live-plus-streaming sector, Ticketpro Dome’s Hybrid Studio has several permutations to meet your business needs while matching your target audience’s preference. With its global reach and instant, interactive engagement, huge opportunities exist for real-time networking and sales, along with unlimited sponsorship prospects. www.businesseventsafrica.com
COVER STORY – TICKETPRO DOME
The Hybrid Studio offers solutions for SMEs and corporates; entertainers and bands; and product launches that bring media and consumers together for maximum coverage. Bespoke plans to meet market conditions The Hybrid Studio may be booked without any physical audience, or in keeping with Covid-19 protocols, capacity restrictions and the all-important social distancing. Booking may take place within 24 hours, depending on availability and the specific content required. The dedicated Reed Venue Management team is on hand to make your event planning seamless, from booking to bringing back business. Shows or events may be streamed live to an audience of thousands of regular business associates and press or exhibition fans. To kick-start the music industry, a paying audience from around the world may book a ticket and watch their favourite artists perform live, and later streamed into their homes. For every event, Ticketpro Dome will provide a professional project manager who will work with you to curate bespoke events that meet your objectives, while you choose to invite your audience via
www.businesseventsafrica.com
email or social media – or both. The Ticketpro Dome Hybrid Studio team is available to discuss current and future options, with a multitude of combinations to enhance event monetisation. In the case of trade shows, the team is able to engage your audience – even from their home office – and allow you to network and even sell goods via our e-commerce capabilities. Importantly, the Ticketpro Dome team understands your industry and the constraints we are all under. We’re not just a rate-card – we’re your partners in delivering flexible solutions to suit each client’s specific needs and budgets. You imagine it, we’ll bring it to life Here are several ideas that have the ability to set your business apart to ensure a memorable event, virtually and in reality: • Available as an existing set which will require only client content to populate the LED screen backdrops. • Alternate: single, double or three-screen green virtual set. • Live events or use pre-recorded content in a ‘delayed live’ scenario. ‘Delayed live’ is playing back pre-recorded content with a live host/facilitator/
speaker as continuity presenter for the show and includes the ability to do Q&A, polls and surveys. • Virtually – from one-person solo presentations to multiple presenters and speakers, utilising the three stage areas for panel discussions, entertainment, bands and more. • Virtual panels dialled-in from remote areas are able to appear to be present in the studio. • All virtual elements, with full HD stream capabilities, sent across multiple platforms or stream servers. • In-venue guests following all presented content on the LED screens. • Space to handle in-house guests, particularly for awards shows with recipients in the audience able to walk up and receive their awards, within Covid-19 protocols. • Car shows with the ability to house the car reveal on the centre stage. • TV shows as a TV set. • Comedy and artist performances with live interactive backgrounds. • Church and house-of-worship sets, can be pre-recorded or live, and broadcast worldwide. • Ideally suited to hosting press conferences, product launches, webinars and corporate conferences.
Business Events Africa April 2021 7
COVER STORY – TICKETPRO DOME
Tech specs: choices from the Hybrid Studio The technical facts for your team to choose from, with guidance from ours: • P3 LED Screen set in three individual area layouts. • 22m wide stage with two tiers of 6m deep. • The set is customisable and changeable to suit all needs. • Able to do moving graphic backdrops, a green screen or a combination of both. • Full digital audio console with Dante Control and EAW sound. • Studio wash lighting and robe effects lighting with control. • Watchout media server screen management. • Virtual streaming servers with standard sets available or custom unreal engine studio capabilities. • Virtual tracking. • Streaming solution to all major platforms and stream solutions such as MS Teams, Zoom, YouTube, Facebook, LinkedIn, Core Account, Embedded Iframe and more, all subject to client’s requirements and number of guests viewing. • Dedicated 40mb up/down stream connectivity and venue Wi-Fi connectivity.
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• Our own customisable progressive web app with in-bedded stream – including agenda, about, past events, documents, speaker biographies, networking, embedded live stream and more. Plus, there’s more: The Conference and Events Centre The Conference and Events Centre is as elegant as it sounds. An additional venue facility adjoining the Ticketpro Dome, its total size is 2 000m2, of which the foyer is 400m2, with the remainder subdivisible into three venues, of which the largest is 680m2. This Centre gives more intimate events a sense of style, while trade shows, conferences, exhibitions, banquets, workshops, product launches, and weddings make it a pre- and posthospitality suite. Accommodating between 50 and 950 guests, this space also boasts our renowned catering service for delectable treats and trendy cocktails to win over every guest. Natural light and high ceilings make this venue highly adaptable and superbly comfortable. Adjoining the Ticketpro Dome’s main arena, The Conference and Events Centre has its own exterior parking entrance and a large private foyer area that may be used
for registration, receptions, cocktails and more. With ample parking and within easy access to all areas in Gauteng, there is no other venue in the same league as the Ticketpro Dome, its Hybrid Studio, or its attraction as a venue of choice for top exhibitions, events and concerts for fans who have come to love our iconic silhouette against the Gauteng skyline.
Fast facts about the Ticketpro dome • 20 700 sqm arena • Home to South Africa’s top exhibitions • Concert audience of 21 000 • Multi-award-winning concert venue • Ability to host private events between 50-5 000 pax • Now with Hybrid Studio for global reach
Contact information For general queries: Cynthia Penprase cynthia@ticketprodome.co.za or info@ticketprodome.co.za For Hybrid Studio queries Neil Nagooroo Neil@ticketprodome.co.za www.businesseventsafrica.com
COVER STORY – TICKETPRO DOME
PUTTING YOU BACK IN BUSINESS TODAY! The Ticketpro Dome Hybrid Studio is a versatile, multipurpose venue, offering all 3 platforms:
VIRTUAL
LIVE
HYBRID
We deliver fully integrated, flexible digital solutions to match your budget, big or small. Increase audience capacity and networking Global reach and instant, interactive engagement Real time online participation and data Global online streaming Unlimited sponsorship opportunities Professional production for monetised events COVID compliant regardless of capacity restrictions
Neil Nagooroo – neil@ticketprodome.co.za
CONTACT US
www.ticketprodome.co.za 011 794-5800
www.businesseventsafrica.com
All-inclusive costing:
Stage l LED screens l Lighting Sound l Cameramen l Venue hire 24 hour booking lead time
Business Events Africa April 2021 9
PAGE STRAP GOLF CONFERENCING
Fancourt - South Africa’s business playground Located just outside George on South Africa’s Garden Route, overlooked by the majestic Outeniqua Mountains and surrounded by 613 hectares of pristine countryside, striking landscapes and a staggering coastline, Fancourt is the perfect place to mix business and pleasure.
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ancourt was crowned South Africa’s Leading Resort by World Travel Awards in 2019 and Africa’s and South Africa’s Best Golf Hotel 2020 by World Golf Awards. Fancourt’s warm hospitality, understated luxury and enviable offering of activities and attractions has cemented its reputation as South Africa’s premier lifestyle resort. While Fancourt needs no introduction to keen golfers and holidaymakers, it is also the perfect venue for conferences, meetings and events. An easy ten minute shuttle from George airport delivers 10 Business Events Africa April 2021
guests to the estate, where modern conference facilities (including a banquet hall, boardrooms, meeting rooms and breakaway options), 5-star service and beautiful accommodation awaits. Discover genuine comfort at the Fancourt Hotel. Its 115 spacious rooms and suites all blend modern luxury with classic elegance, and the result is a relaxed, comfortable and charming stay – ideal for every type of visitor, from solo business travellers, golfing and special interest groups to conference delegates. The perfect conference balances www.businesseventsafrica.com
GOLF CONFERENCING PAGE STRAP
hard work, inspiration and networking with downtime and fun. This is where Fancourt really comes into its own. The ultimate business playground, Fancourt offers guests the perfect base from which to explore the Garden Route and the leisure team is on hand to organise anything from wine tastings to Big 5 game drives, boat cruises and more. Adventure-seeking delegates are able to enjoy mountain biking, horse riding or trail running, or simply keep active by exploring the estate on foot, by bike or Eco Elec Scooter. Two beautiful pools beckon (one heated – perfect for winter or early morning swims), while Fancourt’s fishing dams tantalise anglers with big-mouth black bass. Of course, Fancourt’s three championship golf courses remain a big drawcard. Each rank in the Top 20 of satop100courses.com in the country, and it is the perfect opportunity
for golfers to tick off their ultimate bucket list by playing The Links (one), Montagu (eight) and Outeniqua (184). Fancourt will happily organise a round of golf (or three) for your team or book a group into The Academy at Fancourt for the ultimate golf lesson – a memorable experience for enthusiasts and novices alike. If it’s pure relaxation you are after, The Spa at Fancourt soothes and pampers in equal measure. Guests may choose from a range of blissful treatments, or simply relax in the spa’s roman bath and jacuzzi, sauna, steam room or tepidarium. It is a sanctuary like no other and the perfect way to unwind at conference end. Food also has a starring role at Fancourt. The Garden Route, Klein Karoo and surrounding areas provide a smorgasbord of locally sourced ingredients (think fresh seafood, farm cheeses and organic vegetables) and Fancourt’s
chefs pride themselves on delivering an unforgettable dining experience. La Cantina is every bit as easy-going and Mediterranean as the name suggests. It is home to Fancourt’s hearty buffet breakfasts and ever-popular thin-crust pizzas. Monet’s café is a French-style bistro serving up great coffee, a relaxed, convivial atmosphere and magnificent mountain views. The Club House is the spot for steaks, burgers and cocktails, while Henry White’s at The Manor House promises an evening of culinary excellence. Ticking all the boxes for safetyconscious travellers, Fancourt feels like a world away from the stresses and strains of everyday life. A beautiful, safe bubble on the Garden Route. With special business rates available until 31 October 2021, there is no better time to book your conference or event at Fancourt. Rates are from R2 020 per person sharing or from R2 640 per single and include one of the following – a full-day conference package, round of golf, spa voucher, or dinner voucher. Contact the Fancourt Reservations Team for more information. For more information, visit www.fancourt.co.za or contact Reservations on +27 (0) 44 804 0010 for bookings.
www.businesseventsafrica.com
Business Events Africa April 2021 11
COVER TRENDSETTING STORY – TICKETPRO DOME
Radisson Blue Hotel Waterfront.
Trends to look out for in the conference and events sector One year on, and the events and conferences industry is beginning to feel cautiously optimistic. With lockdown levels having eased significantly since South Africa first went into strict lockdown in March last year, the teams behind meetings, events and conferencing are beginning to clock interesting signs of life in this sector.
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e chatted to Colleen Lategan, assistant food and beverage manager at Radisson Blu Hotel Waterfront to find out what new trends are emerging as South Africans get interested in once again hosting and attending events.
1. More teambuilding With teams being split up for months at a time while working from home, it has not only been difficult for colleagues to keep in touch, but also to maintain and reinvigorate a company culture when nobody is ever together in the same room.
Colleen Lategan.
12 Business Events Africa April 2021
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CHEF’S TRENDSETTING PROFILE
“Enquiries around team-building events are definitely on the up right now,” Ms Lategan said. “Companies are enquiring about use of our venues for bigger (but within regulation) events, while others are simply trying to book a lunch, with the whole team, for a long overdue catch-up session among colleagues.” 2. Hybrid events “With Covid-19 safety protocols and safety top of mind for everyone, we’ve noticed that many companies are asking about our hybrid conferencing facilities that we have up and running,” Ms Lategan noted. In a nutshell, hybrid solutions combine the best of meeting in person and virtually, offering a reliable image, sound and video conferencing system, dual screens, wireless presentation clicker, high-speed internet connection, and more. As the world continues to adapt to all kinds of ‘new normal’, and in light of continuing travel limitations, meeting and event organisers now have the choice of virtual participation options and hybrid formats. These allow for small local gatherings, while also broadcasting to remote attendees and satellite locations.
all-important client base in different cities.” As restrictions ease and vaccinations continue to be rolled out globally, it’s likely that we will begin to see increasing numbers of people begin to travel internationally once again. 4. Unique activities With so much of 2020 being spent behind closed doors, at home, with not much more than a computer screen and Zoom or Teams meetings for company, businesses are actively seeking unique ways in which to touch base with their clients and employees. “Even though many companies want a meeting or event, we have also received many questions about our Amani Spa, and the cycling that we also provide from our hotel, or the kayaking down the road. This goes to show that many are keen to add some spice to their event – something that we could all use a little more of right now,” Ms Lategan said.
5. More outdoor events “The question that we’re most often asked about is our ability to host outdoor events,” Ms Lategan said. “We are in the fortunate position of having a boardwalk, which delegates may make use of, as well as an open-air restaurant. We have definitely seen enquiries around this increasing too.” Having the capacity for outdoor dining, for meals or even coffee breaks, are increasingly in demand as these allow for easier social distancing and better circulation of air when groups come together. If you are able to host your event partially outdoors, this has definitely become the first prize in the meetings, events and conferences space. “Even though there is still a long way to go when it comes to recovery in this industry, having these different enquiries come through, and seeing more people reach out to us about events, certainly gives us a renewed sense of hope for the future,” Ms Lategan concluded.
3. More out-of-town enquiries Ms Lategan said: “With travel between provinces now possible, we are seeing a definite uptick in the number of out-oftown enquiries for events and meetings. We’ve seen that businesses based in Johannesburg, for example, are keen to send their employees to Cape Town for some in-person, socially-distanced events and meetings. This is in response to the fact that many are finding that they’re losing the personal touch with their www.businesseventsafrica.com
Business Events Africa April 2021 13
A LOCAL PERSPECTIVE
South Africa’s post-Covid tourism recovery The South African government needs to ease its visa entry requirements and be more welcoming of all travellers, particularly those looking for longer workation stays, if it wants to regain tourism’s place as a key driver of economic growth.
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ocial media marketing campaigns that educate domestic and foreign travellers need to be prioritised alongside the vaccination of frontline tourism workers and industry transformation to ensure that we weather the storm, writes Jabulani Debedu, senior consultant at BDO South Africa. South Africa’s tourism sector is an important driver of economic growth and has immense potential to kickstart our economic recovery. Yet, even though the sector contributed 8.6 per cent to our GDP (R430-billion) and supported 1.5 million direct jobs prior to the pandemic, it was barely mentioned in the
14 Business Events Africa April 2021
State of the Nation address (SONA) and Budget Speech. After being a priority economic sector for the last decade, this omission reveals that tourism has lost its place in the pecking order of government’s priority sectors and projects. The government seems to have pinned its hopes on the private sector solving this problem. Frontline tourism workers prioritised Internationally benchmarked hygiene, health and safety protocols will be prerequisites to give the travel market confidence to travel again. While tourism minister Mmamoloko Kubayi-Ngubane
indicated that frontline tourism workers would be prioritised during phase two of our vaccine rollout, our national vaccine rollout needs to be on par with vaccination rollouts in our tourist source markets, as even vaccinated travellers will not travel to countries that have only vaccinated a small percentage of its population or do not yet have herd immunity. Welcome all travellers Government should make South Africa more (not less) accessible to tourists and business travellers, instead of restricting who we allow into the country via stringent visa requirements. Other www.businesseventsafrica.com
A LOCAL PERSPECTIVE
African source markets have been largely underplayed for years – especially as we tend to perceive most African visitors as business travellers or job seekers – this despite the continent being a huge growth market for our tourism sector. The Africa Free Trade Agreement alongside regional and international bilateral visa agreements should be capitalised in our favour. Through online and straight-forward e-visa applications we are able to build stronger relationships with our neighbours and encourage their citizens to experience our melting pot of history, culture, food and religion that is right on their doorstep. With the rise of remote working and the gig economy that has been further fuelled by the pandemic, South Africa is primed to be an affordable long-term bleisure destination. South Africa is an ideal hub for workations similar to what we’ve seen in Thailand, Bali and Medellin, in recent years, especially if we ease visa requirements for long-term stays. South Africa has many competitive advantages in this regard, such as affordability, the weather which enables outdoor activities, and being a lowdensity destination. Our country is well positioned, given our vastness, open spaces and geographic spread of tourist attractions. We need to showcase our beaches, UNESCO World Heritage Sites and remote destinations, such as the Northern Cape, Eastern Cape and Free State. Marketing our National Parks is also a good start and I foresee the safari becoming the new cruise. We’re open for business Our marketing strategies should tell the world that we’re open for business. Allocating our marketing spend to our key overseas markets – namely USA, UK, Germany, Italy and France – will result in the greatest short-term benefits. However, we should also focus on secondary and emerging tourist markets, such as China, India, Brazil, Nigeria and countries in the Far East where South Africa is under-represented, despite great potential. It’s also our responsibility to adequately educate our markets during these times. The media should be encouraged to refer to scientific Covid-19 variant numbers (20H/501Y.V2 or B.1.351) rather than geography-specific variants (South www.businesseventsafrica.com
African variant), as these are harmful to our current and future tourism potential. Recent studies have shown that people infected with the B.1.351 variant have better immunity to other mutations of the virus, which is a hopeful step towards controlling the pandemic. There is also great potential to utilise learnings from Cape Town’s water crisis and how the announcement of Day Zero negatively impacted tourism. Let our people tell authentic stories We should leverage our domestic tourism market to help tell South Africa’s story via social media. Recent years have seen a global trend towards authentic tourism experiences because tourists are keen to do what locals do. It is a cost-effective marketing strategy that has greater reach and impact than putting up an impersonal advert in the London underground. Transformation through the Tourism Equity Fund (TEF) Globally, tourism is seen as a high-risk industry that is subject to external conditions beyond the business owner’s control. Funders generally do not want to fund more than 60% and want the balance in equity. The TEF’s objective is to support the equity component that previously-disadvantaged entrepreneurs need to acquire, or develop tourism products and services to build meaningful ownership. While the Tourism Equity Fund has been long overdue as mid-sized tourism businesses – such as hotels, lodges, tour operators and transportation businesses – have largely remained untransformed, the timing is strategic as many assets are being sold by distressed owners. Over the next three years, the R1.2 billion Tourism Equity Fund will see R540 million from the Department of Tourism, R120 million from Sefa and R594 million from participating commercial banks. If I were on a Presidential tourism advisory panel, I would recommend that we sustain our tourism products and services for when international tourism returns. I recognise that our government does not have much money, which is why it should provide guarantees for banks to offer working capital in order to ensure that the hospitality sector keeps its doors open.
Future predictions With time we will see domestic tourists travelling further away from home and an increasing demand for exclusive-use houses instead of tourist establishments. By late 2021 and early 2022 we will see trickles of foreign tourist enquiries from younger, vaccinated, intrepid travellers. We’ll surely see a return of swallows, who have houses in South Africa but live overseas. As of late 2022 and early 2023 we will slowly see an improvement towards pre-Covid tourist numbers. What is inspiring is how tourism products and services have reinvented themselves during these times, from hotel kitchens being rented out by restaurateurs as ghost kitchens for food deliveries and residential rentals to accredited quarantine hotels and workation stays as well as remote working spaces. Various other tourism businesses have waived single supplements, offered parking space rentals and self-storage units or sectioned off hotel wings to create self-isolation bubbles for sports team.
Who is Jabulani Debedu? Jabulani Debedu is a senior consultant with experience in tourism and hospitality, property and infrastructure advisory. Jabulani conducts feasibility studies, strategies, economic impact studies, financial assessments and market research assignments. Mr Debedu has presented at various tourism events including the African Tourism Leadership Forum, local government tourism and the small towns conferences.
Business Events Africa April 2021 15
PERSONALITY PROFILE
Presley Mokotedi – chose passion for this industry Passionate entrepreneur Presley Mokotedi, 39, director of Garona Communications and Projects in Johannesburg, has been running his business for the past thirteen years.
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resley dreams of a world that is Covid-19-free, so that the business events industry can flourish once again. From a personal perspective, he said his dream is this: “Most importantly to see my children thrive and for me to be a great father and husband, and to develop Garona Communications and Projects to its full potential.” Garona Communications and Projects is an events, exhibitions and marketing company. He describes himself as an easy-going person with a lot of respect for others and strives to be kind always. Where did you grow up? I was born and bred in Zeerust, in a village called Dinokana, in the North West Province. I completed my matric in Zeerust. I then furthered my studies at Tshwane University of Technology and graduated with a diploma in public relations management. I continued my studies and achieved a certificate in business management at Varsity College and a project management certificate from Damelin College. Where did you begin your career? I worked at a reputable exhibition business for three years as a sales executive. That is where I discovered my passion for this industry. I also learnt about exceeding clients’ expectations and producing quality work and professionalism.
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How long have you been in the sector? I have been in the industry for sixteen years. I really enjoy working with people and love working in the creative space. What has been the biggest change you have seen in this sector? The biggest change I’ve seen is the increase of young black entrepreneurs starting their businesses in our industry. What has been your biggest challenge in this sector? The biggest challenge in the sector is that companies are unable to operate, due to Covid-19, which has resulted in more and more staff becoming unemployed, day by day. Companies are closing on our government’s watch. Have you always been involved in this sector? After my graduation at Tshwane University of Technology I worked in different fields before I found my true calling. This included working for inbound and outbound call centres. What role does your family play in your life? My family plays a huge role in my life. My children inspire me to work harder because I want to see them thrive and become educated. My wife, Tebogo Mokotedi, motivates me to do more and more in the industry. I have a twelve-year daughter and
an eight-year-old son. What would you change in your life, if you could, when looking back? I am happy with all the steps that have led me to where I am today. They have really taught me a lot. I was fortunate to experience different types of careers and finally chose one that makes me happy. I would not want to change anything. Do you have any hobbies? Yes, I like watching movies and playing games with my children. I love listening to different music genres. I also enjoy mixing music at home with my young ones, using a mixer and two CD players and a memory stick – a type of deejaying. Do you play any sports? For physical activity, I like exercising and taking long walks. What is your favourite sport? I love soccer and I am a Kaizer Chiefs fan. My favourite sportsman is Samir Nurkovic, who is a Serbian football striker who currently plays for Kaizer Chiefs. What do you do for leisure? I love taking trips with my family. My favourite place in our country is Durban, because of the weather. What is your secret to success? My secret to success – I am focused on my www.businesseventsafrica.com
PERSONALITY PROFILE goals and have learnt to exercise patience. What is your pet hate? I really do not go along with untidiness. What is the most memorable place you have ever been to, and why? My most memorable place was being in London in 2019 for work. London is amazing. What type of holiday would you avoid at all costs? I would avoid camping as I’m just not a fan. If you could be anyone for the day who would you be and why? I would really like to experience being Nelson Mandela. What is your favourite city? I really love Durban because of the beach and the weather. What is your favourite film, TV programme? I love watching POP Idols as it brings out the very best talent in youngsters. I recently watched an international series called Greenleaf, which I really enjoyed watching with my wife. How do you relax? I love relaxing at home in my garden, listening to music and unwinding. What is your favourite food? I enjoy chicken and salad. Who is your favourite movie star? I am a fan of Sindi Dlathu, who acts as Lindiwe on the River. She is a great actress. Who is your role model? My late father is my role model. He worked hard for his family. He was also a business owner. I learnt a lot of business skills from him and wish that he had lived longer, to teach me even more. What advice do you have for anyone starting out in this industry and hoping to follow in your footsteps? I would encourage anyone who aspires to be an entrepreneur to really have passion for the business they would like to begin. Do not do something because it appears to be easy and possibly make you quick money, because that will not see you through the long term. Lastly, never give up on your passions and dreams. www.businesseventsafrica.com
Business Events Africa April 2021 17
VENUE NEWS
Marc Wachsberger.
The Capital Hotels and Apartments set to acquire Fairmont Zimbali Resort The Capital Hotels and Apartments has been confirmed as the business rescue practitioner’s preferred bidder for the iconic Fairmont Zimbali Resort on KwaZulu-Natal’s North Coast, with the deal likely to be completed once conditions precedent, including Competition Commission approval, have been met.
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he eighteen-acre property, located in the heart of the exclusive Zimbali Coastal Resort eco-estate, includes 150 rooms and suites, conferencing for 750 delegates, and several restaurants, in addition to its lush outdoor leisure offerings. The Capital Hotels and Apartments will invest R30-million in an extensive renovation and refurbishment project on the five-star hotel, including transforming suites into the flexible apartment-style accommodation that has become synonymous with the group. Funding for the deal was secured based on the hotel group’s track record of being a stable yet agile business that has proven to shareholders and investors that it has a
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solid track record of taking advantage of investment opportunities and achieving outstanding returns with them. The doors of the renamed The Capital Zimbali are likely to open to leisure guests and conferencing groups in September 2021, with one of its key business objectives being to retain the hotel’s current staff complement, as far as possible. “The Capital Hotels and Apartments has built its portfolio of hotels by investing in the market at times when others would not, by identifying suitable distressed properties to add depth and value to our mix of business and leisure offerings,” said Marc Wachsberger, managing director of The Capital Hotels and Apartments.
“The Fairmont Zimbali Resort is an iconic landmark on the KwaZulu-Natal North Coast and a destination of choice for South Africa’s domestic leisure market and among conference organisers. We are looking forward to welcoming guests to the property in September, once the roll-out of Covid-19 vaccines has made domestic travel more appealing, and the country is beyond the anticipated third wave of the pandemic.” The Capital Hotels and Apartments already has several distinctive, purposebuilt properties including Johannesburg’s Sandton, Melrose, and Rosebank; in Menlyn, Pretoria; in Cape Town; and in Umhlanga. There is also a new property that is currently under construction in Mpumalanga’s Nelspruit. www.businesseventsafrica.com
VENUE NEWS
New look for Protea Hotel by Marriott Johannesburg Wanderers After significant owner investment, the Protea Hotel by Marriott Johannesburg Wanderers has reopened its doors to reveal reimagined designs and remodelled spaces that reflect the modern priorities of today’s travellers and hotel guests.
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et in the illustrious grounds of the famous Wanderers Club in Illovo, Sandton, the hotel provides a tranquil urban oasis in the heart of Johannesburg’s leafy northern suburbs. “This has always been Johannesburg’s perfect location,” said Derik Jacobsz, general manager of Protea Hotel by Marriott Johannesburg Wanderers. “It is just four minutes from the M1 Freeway and in striking distance of the city’s finest live-work-play-eat-shop attractions such as Melrose Arch, Sandton City and Rosebank Mall.” A central focus of the recent enhancements has been the creation of a seamless flow of social zones including indoor-outdoor spaces for quiet time, working from anywhere and meeting up. The light-filled reception-atrium leads to the contemporary all-day, artisanal deli-coffee bar with complimentary Wi-Fi, great coffee, freshly prepared grab-andgo meals, and mesmerising views www.businesseventsafrica.com
through to the rim-flow swimming pool and lush gardens. Modernising the hotel’s look and feel has included clean timber elements, natural wood colours and textures that bring the outdoors inside and provides the backdrop for the modern art and striking brass sculpturing that celebrates its unique position as the only hotel in the historic sports precinct of the Wanderers Club. Apart from the hotel’s cutting-edge remodelled event spaces, Protea Hotel by Marriott Johannesburg Wanderers is also managing the range of top-tier Wanderers Club meeting and event venues which are ideal for business and private social occasions. From corporate meetings, launches, expos and conferences to institutional and personal celebrations, there’s the perfect space, professional services and an unmatched ambiance that makes every event unforgettable.
Protea Hotel by Marriott Johannesburg Wanderers also offers elegant, revamped accommodation from standard guest rooms to junior suites and a presidential suite for executive travellers. All rooms have full en-suite bathrooms, complimentary Wi-Fi, comfortable workstations, smart TV with satellite channels, tea and coffee-making facilities, room safes, air-conditioning and in-room dining service. For those that relish an active lifestyle, there’s the hotel gym; as well access to world-class sports facilities such as 18-hole golf, tennis, squash and running on exclusive membership terms. Mr Jacobsz added: “Whatever brings you to Johannesburg, Africa’s power-house city, Protea Hotel by Marriott Johannesburg Wanderers offers you a calm centre, an urban oasis, where locals and travellers come together to enjoy the best of relaxed healthy living, working and playing.” Business Events Africa April 2021 19
MARKET NEWS
Africa Business and MICE Masterclass birth action group for Africa meetings Nearly half a dozen of Africa’s leading convention bureaux have committed to pushing for an action group whose aims are targeted at building a resilient and vibrant business event sector.
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he idea, which was first conceived at the inaugural Africa Business Tourism and MICE Masterclass in 2018, has gathered momentum during the fourth edition and 2021 twoday Africa Business and MICE hybrid Masterclass, hosted by South African Tourism and Gauteng Convention and Events Bureau on 24 and 25 March 2021. Senior government officials from South Africa, Ghana, Rwanda, Seychelles and
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Tanzania made a strong case for the collaborative group, which they believe will help coordinate, lobby and collectively pitch for events for the Africa region. The Action Group is expected to identify and prioritise agenda points to guide the coalition’s activities and operations. Among the tasks that the group will undertake is to conduct high-level research on existing coalitions and groupings, to identify the preferred format, constitution, roles and responsibilities for the Action Group. Kwakye Donkor, chief executive officer of Africa Tourism Partners, who initiated the process, believes that this is the right time to consolidate the gains that the sector has chalked in the region. “If there is anything we can take away from the pandemic, it is collaboration, partnership and mobilising together to rotate events in the region and also attract mega and
legacy events to the region. We can no longer work in silos and the MICE sector can be the bedrock to accelerated tourism recovery if well-coordinated.” Sharing in-depth analysis and data following the dreadful effects of the Corona-virus on the sector at the Masterclass, speakers affirmed the need to incorporate hybrid as an intrinsic part of various MICE models across Africa. Designed as the first hybrid Africa MICE Masterclass, since its inception in 2018, this year’s Masterclass assembled a limited number of pre-selected fifty in-person attendees and 250 virtual delegates from over twenty countries in Africa and the rest of the world. It was organised by Africa Tourism Partners in partnership with BDO and hosted by the South Africa National Convention Bureau and Gauteng Convention and Events Bureau. www.businesseventsafrica.com
MARKET NEWS
The third wave and further restrictions could decimate tourism and hospitality FEDHASA, the voice of hospitality in South Africa, has raised concerns over the impact of the predicted third wave in South Africa, and the impact this will have on an already devastated industry.
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ecent reports released by Statistics SA have illustrated the economic damage to hospitality and tourism inflicted by South Africa’s second wave, towards the end of December and into January, during which time government raised the lockdown to Level 3, instating the beach and alcohol bans and introducing an earlier curfew. According to its Statistics of Liquidations and Insolvencies report, a total of 56 companies in the trade, catering and accommodation industry were liquidated in the period January – February 2021. Adding further context, Statistics SA’s accommodation and food and beverage key findings reports for January 2021 showed a significant decline in total income for tourist accommodation (-72,9 per cent) compared with January 2020. The food and beverage sector did not fare much better, with a decline www.businesseventsafrica.com
of -36,1 per cent in total income generated in the same period. “However, the figure of 56 companies going into liquidation does not reflect the many more hospitality businesses that have closed down, but which have not formally followed the liquidation process, so the picture is likely much worse than these numbers indicate,” said Rosemary Anderson, chairperson of FEDHASA. “The hospitality industry was left in tatters by the first and second waves and many businesses are now so financially compromised that they are unable to hang on any longer, especially in light of a predicted third wave and the resultant lockdown measures. Some hotels, which are wholly reliant on business and international tourism, have been closed for a full year now,” Ms Anderson said. “FEDHASA has designed a robust set of health and safety protocols for
Covid-19, and our members are acutely aware of the importance of adhering to these standards in order to safeguard the public and be able to continue trading. Despite the increase in domestic travel over Easter, arguably there is no sector quite as cognisant of the direct relationship between adherence to protocols and the recovery of the sector than the hospitality and tourism industry,” Ms Anderson added. Continued trading, with strict compliance to safety measures, combined with the mass vaccination of the South African public, is the only solution, Ms Anderson said. “Over 120 countries are not allowing South African travellers in, or their citizens to travel to South Africa. It is concerning that our vaccination programme is yet to begin in earnest, and we risk being left behind unless we soon start to see more progress in this regard,” she concluded. Business Events Africa April 2021 21
MARKET NEWS
Trevor Boyd joins City Lodge City Lodge Hotel Group is delighted to announce the appointment of one of South Africa’s top chefs, Trevor Boyd, to the newly created position of general manager: food and beverage.
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r Boyd began his culinary career as a chef on Rovos Rail after completing his national diploma in catering management at Wits Technikon Hotel School. In 1995, he joined a brigade at the Rand Aid Association preparing cook/chill meals for 3 000 people a day. He went on to join Fedics at Country Club Johannesburg as chef de partie then sous chef, followed by head chef at the Country Club’s Woodmead clubhouse, and onto Carnival City where he was appointed executive chef in charge of all of the food and beverage outlets and catering for the entire complex. In 2002, Mr Boyd took up a position as senior sous chef at the Mount Nelson Hotel before being transferred to the renowned Cape Colony Restaurant. He moved back to Johannesburg to the position of executive chef at the Mount Grace Country Hotel, and then back to Cape Town to open Le Franschhoek Hotel & Spa as executive chef. In 2007, he returned to Gauteng as executive chef of the Sheraton Hotel Pretoria before sharing his expertise with young minds at HTA School of Culinary Art as culinary quality assurance manager. Mr Boyd embarked on an entrepreneurial journey for a few years, launching Salon de Culinaire and Schweet Emporium, before returning to the kitchen as executive chef of the InterContinental OR Tambo Airport. He then joined the Michelangelo Hotel in 2015, overseeing all aspects of the kitchen and priding himself on delivering great meals at the famous gourmet food and wine dinners held at the hotel’s restaurant Piccolo Mondo, which sadly closed due to the Covid-19 pandemic. On the competitions front, Mr Boyd joined the South African Chefs Association’s prestigious Team South Africa in 2000, which went on to compete in the American Culinary Classic in Chicago in 2003, winning two silver and two bronze medals, and the IKA Culinary Olympics in Erfurt, Germany in 2004, bringing home three silver medals and one bronze. He has also represented South Africa at the Food & Hotel Asia 2006 Culinary Challenge in Singapore, where the Team won two silver
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medals. One of his international competition highlights was at the IKA Culinary Olympics in Erfurt in 2008 when Team South Africa achieved a gold medal in the Restaurant of Nations, and two silver medals and one bronze in the Culinary Arts display. In 2016, Mr Boyd once again joined Culinary Team South Africa at the IKA Culinary Olympics in Erfurt winning a bronze medal. This led to Mr Boyd’s appointment as team manager, training the young chefs for the IKA Culinary Olympics 2020 in Stuttgart, Germany, at which they achieved three bronze medals. In 2019, he was inducted into the Academy of Chefs, an elite fellowship within the SA Chefs Association that acknowledges achievements and aims at development and succession within the industry. Lindiwe Sangweni-Siddo, chief operating
officer at City Lodge Hotel Group, said: “The City Lodge Hotel group has had an enormous amount of success in its culinary journey to date, which has contributed towards excellent guest feedback and superb revenue growth. During the past two years, including the challenging Covid-19 period, we have immersed ourselves in listening and reacting to the evolving wants and needs of our guests. In order to embrace the changing traveller and hone our competitive edge, we have taken the strategic move towards creatively and cleverly enhancing our food and beverage offerings across all brands of the group. Trevor is an enthusiastic, experienced and talented chef with immense energy and a contagious smile and we look forward to embarking on our new food and beverage journey with him at the helm.” www.businesseventsafrica.com
MARKET NEWS
Radisson Hotel Group announces its arrival at Victoria Falls Radisson Hotel Group is proud to announce its first resort and third hotel in Zambia, with the signing of Radisson Blu Resort Mosi-oa-Tunya, Livingstone, Zambia. Due to open by the end of 2022, this new addition places the Group firmly on track to achieving its objective of reaching 150 hotels in operation and under development in Africa by 2025.
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adisson Blu Resort Mosi-oa-Tunya, nestled on the banks of one of Africa’s longest rivers, the Zambezi, in Mosi-oa-Tunya National Park, five kilometres south of the historic city of Livingstone, just four kilometres northwest of the Victoria Falls, is one of the seven natural wonders of the world and an UNESCO world heritage site. Convenience is amplified with Harry Mwanga Nkumbula International Airport located just fifteen minutes away. For an immersive experience of the destination, situated right next door, is Safari Par Excellence, offering unique on and off the river adventure activities, from Victoria Falls bridge activities, water-rafting, canoeing and game drives to helicopter rides, river cruises and elephant encounters. The hotel will be constructed and operated with the greatest respect to its close proximity of the natural wonders and aims to obtain the EDGE green building certification as well as signing the UNESCO Sustainable Tourism Pledge, becoming a best practice in the implementation of Radisson Hotel Group’s leading Responsible Business program. The construction of the new hotel, which is currently underway, and the design, fully integrate local materials and focus on employing and upskilling local www.businesseventsafrica.com
craftspeople. It will consist of a contemporary 174-room main hotel and 26 luxurious villas. Guests may indulge in their favourite cuisine at the all-day dining restaurant and sit back with their favourite drink at the coffee bar. To bask in the fresh African evening air in comfort, guests can gather around the outdoor boma and firepit. During their stay, guests may also enjoy the hotel’s expansive swimming pool, find serenity at the spa or maintain their health at the sports and fitness gym. Ideal for all occasions, the hotel’s meetings and events facilities will include a ballroom of over 500sqm, boardrooms, as well as meeting rooms, perfect for leisure and business use. Ramsay Rankoussi, vice president development, Africa & Turkey, Radisson Hotel Group, said: “We have been present in Zambia for many years and have long recognised the potential of the country. It was essential for us to complement our presence in Zambia with a resort offering in one of Africa’s most visited leisure tourism destinations – the Victoria Falls. This marks our third hotel in the country, complementing our existing portfolio of one hotel in operation, Radisson Blu Hotel, Lusaka, and the under-development Park Inn by Radisson Lusaka, Longacres, due to open early next year. Through this unique
resort, we look forward to demonstrating our strong Responsible Business heritage, sustainable programmes and initiatives which will further promote the destination and ensure the preservation of this unique reserve and location. We are truly proud to have partnered with NAPSA for the launch of the Radisson Blu Resort Mosi-oa-Tunya, Livingstone as we further seek to reinforce our collaboration in promoting tourism across Zambia.” Yollard Kachinda, director general of NAPSA, the owning company said: “It is an honour to be partnering with Radisson Hotel Group, a company that believes in thriving, sustainable, and responsible business that supports people, communities and the planet with various procedures and programs to build better futures. We are proud to be associated with the creation of several jobs, both directly and indirectly. It is also satisfying to note that most of the materials are locally sourced, such as steel coming from Kafue Steel, timber coming from Zambezi Sawmills and other materials such as quarry and stones also being sourced within the community. We are looking forward to introducing this unique resort to the market and are confident that the various sustainable elements of the hotel will uplift the community and enhance the overall experience of this beautiful destination and its economy.” Business Events Africa April 2021 23
CHEF’S PROFILE
Chef Yusuf Abrajee
– “develop your own management style” Yusuf Abrajee, 40, Spier’s executive chef, has over two decades of experience in hospitality at leading hotels and wine farms in the Western Cape.
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e recalls, “Over the 22 years, I’ve spent time in various parts of the Cape including hotels, restaurants, caterers, resorts and I have also worked as a private chef.” Yusuf was born in the 1980s and grew up in the 90s on the Cape Flats. “I matriculated in 1997 from Mannenberg High School.” “After finishing school, I did some part-time work for a seafood restaurant called Panama Jacks. After a few months of performing different tasks, they moved me into the kitchen where I worked as a trainee chef. From there, I moved to Ratanga Junction and completed a three-year apprenticeship.” Before joining Spier, he was at the Delaire Graff Restaurant. When asked what makes his industry so interesting, he said: “As government lockdown measures ease and we start to ramp things up again, we’ve been offered an opportunity to look at how we do things with fresh eyes. I love working on a wine farm and the excellent team that I work with helps to keep things interesting too!” Regarding trends, Yusuf said: “Instead of conventional fine dining and multicourse meals, many diners are increasingly opting for healthier dishes that put an emphasis on fresh, seasonal ingredients. With plant-based diets gaining popularity, we’ve worked hard to create menus that will not only accommodate these guests but ensure that they have a dining experience that is just as special as every other guest. “There has been a huge trend globally
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towards healthy eating and a strong move towards gluten-free foods, vegetarianism and veganism. Guests want to know where their food is coming from, how it was raised or grown; they want glutenfree options and plentiful, tasty vegetarian and vegan options on their menus.” His suggestions to PCOs organising a conference or event are: • Ensure that your menu appeals to most of your guests. • Avoid using nuts and pork in any of the dishes in your event menu. • Request your guest’s dietary requirements before the event and communicate these to the venue at least one week prior to the occasion. • Have fun with big groups; now is the time to experiment with fresh and unique catering concepts. • Use live cooking stations – if the weather and venue permits. Set up your group meal experiences outdoors, and use fire and coals to prepare hot dishes. • Get creative with your drinks offering and pair it with your food. A great example would be an interactive gin bar with your dinner event. “The biggest challenge is the lack of tourists because of travel restrictions during the worldwide pandemic. There is also a shortage of employable staff with the drive and determination to build a career in hospitality,” he said. Yusuf has been married to Leilah for fifteen years. They have three children, Alia is seventeen, Tauriq is thirteen and Taheer is five years old. For leisure he enjoys spending time with his family and binge-watching on Netflix. His advice to newcomers: “Educate yourself and collect as much knowledge about the industry as you are able to. Experience the different sectors of hospitality while you are young. Develop your own management style and always draw inspiration from your team and surroundings. Stay up to date with trends.”
What is your signature dish? Cured ocean trout tartare with fresh radish, pickled beets, beetroot gel, curry mayo and rice crisps. Pairs perfectly with our Spier Seaward Chardonnay. What trends are emerging in the conference industry regarding food? There is an increasing emphasis on hygiene, balanced and healthy menus, and sustainable packaging. We are seeing greater flexibility with the creation of personalised menus that fit the specific theme of an event. There has been a move away from serve-yourself buffets to individually plated meals. Packaged homemade snacks for conferencing is also extremely popular. What has remained constant in this industry? The diverse cultures of South Africa reflected in menus and throughout the industry. The constant drive to showcase local produce and becoming more sustainable in our business. What is your favourite beverage? Good coffee. What is your favourite food? Anything my wife makes. What is your pet hate? When chefs don’t care about the finer details and execution of a dish. I see this as laziness. What is your great love? My wife. www.businesseventsafrica.com
SAACI 2021 HYBRID CONGRESS
Are you ready to
CHANGE GEAR & INSPIRE CHANGE? 19-20 May 2021 | Johannesburg The SAACI 2021 HYBRID CONGRESS, is THE conference for business event professionals, with unparalleled event management education to build confidence in business events and to help you and your business build sustainable GROWTH.
E R E H R E T S I REG www.saaci.org
#Saaci2021 #SaaciChangingGear PLATIUM SPONSOR
Attend in person @ INDABA HOTEL, SPA & CONFERENCE CENTRE or ONLINE
EVENT GREENING FORUM
26 Business Events Africa April 2021
www.businesseventsafrica.com
EVENT GREENING FORUM
Reusables vs disposables: Which is more responsible in the age of Covid? A concern that is regularly voiced in discussions on the new health and safety practices for events is the increase in single-use items and packaging, and the environmental impact this is having. Is there another way, to be both safe and sustainable?
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ast year, the international Sustainable Event Alliance (SEA) hosted a hackathon which brought eight hundred event professionals from around the world together (virtually, of course) to consider where sustainable event management priorities should be focused during the Covid-19 pandemic. One concern that repeatedly came up was that the progress that has recently been made in reducing single-use plastic at events will be undone, because of uncertainty about the safety of using reusables with Covid-19, and the perceived superior hygiene of disposables. This is especially apparent in terms of event catering, where the current trend is to serve all food items, cutlery and so forth individually sealed in plastic packaging. Reusables are a viable option Based on this global concern, sustainability and event professionals researched the issue and, under the SEA label, released a set of guidelines called: Reusables hygiene at events: Global best practice guidelines. And the good news that the guidelines share is that, if existing hygiene standards for reusables at events are adhered to, they will be Covid-safe. “This finding is perhaps unsurprising, given that our industry has always had rigorous health and safety standards to protect our attendees – whether from food poisoning, viruses or other potentially harmful germs,” said Greg McManus, Event Greening Forum chairperson. “I would recommend that event organisers, venues and suppliers who wish to have reusables at events read the
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guidelines, which share best practice recommendations for handling and cleaning reusables, as well as how best to manage communication around their use. A self-assessment checklist and gap analysis are also included.” These guidelines are available as a free download. To get your copy, visit eventgreening.co.za and go to ‘Downloads’ under the ‘Resources’ tab. If you are able to, please hyperlink the web address to: https://www.eventgreening.co.za/ resources/downloads/ But remember, how you serve it matters Regardless of whether you decide to serve food in single-use packaging or with reusable service-ware, precautions need to be taken in how they are handled. The World Health Organisation explains that Covid-19 is spread via respiratory droplets in the air, from “an infected person’s mouth or nose in small liquid particles when they cough, sneeze, speak, sing or breathe heavily.” These will then infect another person via their mouth, nose or eyes. This explains why masks, social distancing and good ventilation are effective measures to prevent transmission. However, there is also a small risk of infection should a person touch a surface contaminated with these respiratory droplets, and then touch their face and thereby transfer the virus to their mouth, nose or eyes. To counteract this risk, extra precautions are needed when handling items, and especially food, at an event. For example, some venues and hotels have opted to
By Greg MacManus, chairperson of EGF.
serve buffets behind transparent screens, and with a trained staff member plating the food for attendees who will then point to their desired selection. The handling of pre-packaged food will also require that precautionary measures be put in place, as the packaging itself is a surface that could become contaminated just as easily as any other type of surface. “For this reason, our recommendation is to educate yourself and your team, so that however you decide to cater at your events, it is done responsibly,” Mr McManus concluded.
About the EGF The Event Greening Forum (EGF) is a non-profit organisation that promotes sustainability within the business events sector. It does this by hosting educational sessions for industry and lobbying government in an effort to implement sustainability principles into the daily operations of the events industry. The EGF was established through dedication and support of eight industry associations who are recognised as founding members. The founding members are key industry associations working together to promote South Africa as a destination for various types of events.
Want to know more?
If you would like to know more about event greening, visit wwweventgreening.co.za where you can browse the free resources, sign up to the monthly newsletter, or contact them directly with any queries. Contact: Lynn Mcleod T: 082 891 5883 E: lynn@eventgreening.co.za
Business Events Africa April 2021 27
SITE NEWS
Site Africa welcomes Young Leaders Committee SITE Africa is proud to confirm a new dawn for the African continent with the establishment of the SITE Africa Young Leaders Committee.
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our vibrant young professionals have banded together to make a difference for our future African leaders: Committee Leader and Membership: Ismael Isumbabyose (Rwanda) Finances: Farid Fawzi (Egypt) Sponsorship: Amke Brits (South Africa) Social Media: Aline Uwase Rurangirwa (Rwanda) Their vision To make SITE Africa Young Leaders a sustainable entity that is not only known throughout the African continent, but a sought-after chapter where the future leaders of Africa can gather to grow, network and connect. Their mission Growth and connectivity. Growth not only in numbers, but in knowledge and experience. Connecting with like-minded future leaders is going to yield some amazing ideas, strategies and future potential for this group, but they are not stopping there. The committee has shown strong vision in ensuring that the current leading professionals of 28 Business Events Africa April 2021
the sector are also engaged and included, to allow for a mentorship programme within the structure. This is what they had to say Aline Uwase Rurangirwa “It is a great honour and responsibility to be a committee member on the SITE Africa Young Leaders Committee. This is an opportunity to impact my fellow young professionals in the MICE industry. Furthermore, to ensure adequate training, networking and career opportunities are accessible to them. I take this position to heart and aim, through all my actions, to be a great ambassador for the next generation. I look forward to growing and fortifying the incentives industry in Africa along with my peers. We are the future of the industry.” Amke Brits “It is an honour being part of the SITE Africa Young Leaders Committee. This has created the opportunity for us to not only improve ourselves but also to connect the ‘youngsters’ of the industry with experts and mentors. I look forward to working with my fellow young leaders and growing this chapter.”
Aline Uwase Rurangirwa
Farid Fawzi “Being a young leader committee member gives me the opportunity to be a stepping stone for the next generation in our field. Each member of this committee comes from a different background and has a different angle, so taking part in such a www.businesseventsafrica.com
SITE NEWS
Amke Brits
diverse committee will definitely be an experience.” Ismael Isumbabyose “I am truly honoured to be on the first ever #siteAfrica Young Leaders Committee. When I attended the #siteYL conference last year, it was an eyeopening experience. It is the idea of meeting young leaders from across the world and learning from one another that left me wanting to meet even more youth leaders and work to shape the future of the incentives industry. The new African
Farid Fawzi
Ismael Isumbabyose
#siteyl chapter makes me really dream! I can only imagine great things ahead and how much of an impact this will have on all the youth in the incentives and tourism industry on our continent as we continue to work to position Africa so that it becomes a world “go to” destination for incentives business. The dream is to learn together and from one another the ethics of our industry, the latest trends and also how to achieve high levels of service while also working to reach out to even more youth leaders on our continent which really excites me.”
The immediate future The SITE Africa Young Leaders Committee will focus on a strong social media campaign to garner awareness. This shall be followed by a survey to the industry, ensuring that they tackle relevant and pertinent topics in their gatherings. Virtual experiences and networking opportunities are also on the cards in the not-too-distant future. So, keep an eye on this space, as our future leaders are stepping up, and they are energised, motivated and ready to take on the world.
What we’re all about: motivational experiences Why we do it? Business results! Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results. Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures. Site serves as a source of knowledge and best practices where members can make personal connections that sustain professional growth. Only one organisation sits at the critical intersection between those who seek the benefits of motivational tools and those who can provide these extraordinary experiences. That organisation is Site...
Contact
Email: info@sitesouthernafrica.com www.sitesouthernafrica.com www.siteglobal.com
AAXO NEWS
Necessity brings invention and the brave new world of ‘cyborg’ exhibitions Exhibitions have always been vital to the success of B2B marketing. Given the current uncertain climate, however, brands that opt for the most innovative events companies allow them to shine now and in the future. By Carol Weaving, AAXO director.
T
he role of events as networking and lead generating opportunities will always be a box-ticker for brands. Moreover, they motivate those of us who call the industry ‘home’ to sharpen that competitive edge, knowing that the best of the best will be on display. When we look at the exhibition landscape right now, with Covid-19 protocols putting paid to much of what we are used to, we must remember that it is necessity – and not abundance – that is the mother of invention. Out of necessity, Reed Exhibitions staff put our collective heads together to match unfamiliar conditions with novel solutions. No dilemma too big for digital Reed Exhibitions’ recent Covid-19 Customer Needs and Mindset Barometer shows that digital event tools offer exhibitors a genuine opportunity to connect with
attendees in the absence of physical events, and that 65 per cent of visitors and 57 per cent of exhibitors believe digital will continue to work in conjunction with physical events after restrictions are lifted. Importantly, as we work with partners to create digital versions of our exhibitions we note more opportunities, not just for the duration of the exhibition, but for ongoing networking, sales and engagement alongside physical exhibitions. Our research showed that 51 per cent of those surveyed expressed an interest in webinars, with 43 per cent looking to use live meeting software and
42 per cent finding value in a searchable database of content. Venues are also embracing virtual. The Ticketpro Dome team are working with their clients to develop ideas that may be made live by their new hybrid studio, which offers a variety of options for events of all sizes. This is no time to view the B2B landscape as barren. It’s a time for all events team members to gear-up and imagine new, diversified offerings for clients and walk them into the brave new cyborg world of smart event and exhibition management.
SAACI NEWS
Mindfulness and open spaces in an uncertain world
Mindfulness simply means to live in the ‘present’ in your thoughts, actions and behaviours. Scientific research shows that it’s hugely effective for boosting focus, productivity and connection whilst reducing stress and overwhelming anxiety. By Glenton de Kock, chief executive officer of SAACI.
W
e are sure that mental well-being and a positive outlook has been challenging for many within the business events industry. While this has been a personal challenge, it is an opportunity for event planners who are able to design and demonstrate how effective the practice of mindfulness may be when applied to work and home situations, as part of their programme offering. It may be a good value-add to get attendees engaged through activities or insights in between the online programme offering. Hybrid events may also benefit from this additional activity on the programme. We are not
proposing the old-school ‘standup and move your arms’ but actual mindful activities by a professional in this area. The best part is that it could all be achieved with bite-sized actions and we could be helping individuals that have been: • Feeling the strain of isolation or working from home. • Finding it challenging to remain focused or productive at work. • Feeling overwhelmed by our current environment. • Wanting to learn how to better communicate and connect to your team or colleagues. • Who’d love to learn the secrets of
‘switching off’ at night and being able to relax, even during busy times. As with mindfulness, open spaces and remote out-of-city boundary venues may also be a key consideration as the industry recovers. The opportunity to conduct business events within proximity of a major city; that is within a 100km radius, will also provide an offering for planners to consider with clients. The additional consideration would be ease of access and connectivity should the client require some attendees to dial into the meeting. These two elements may become common aspects of business events and will enhance the experience for the clients and attendees.
THE ASSOCIATION FOR CONFERENCE INDUSTRY LEADERS
CONNECT SAACI unites , supports and educates the business
events industry in southern Africa by creating sustainable environment for business growth
THRIVE Join SAACI and enjoy access to an inspiring network of industry professionals, while giving your business the professional status it needs to attract the attention of business leaders. GROW Become the business events professional you’ve always wanted to be. Access the SAACI Academy and enter a world of inspiration, connections and world-class skills development.
www.businesseventsafrica.com
Visit our online community: www.saaci.org www.saacicongress.org www.saaci-academy.org
+27(0)11 880 5883 info@saaci.org
Business Business Events Events Africa Africa October April 2020 2021 31 Learning | Growth | collaboration
SAEC NEWS
ICCA accelerating industry transformation and recovery through collaboration
ICCA is rolling out new, collaborative initiatives aimed at overcoming the current pandemic challenges to build a stronger meetings industry. One key strategy is ICCASkills, a certification programme for ICCA’s global membership and the wider industry to establish new business models, enhance professionalism, and elevate standards worldwide.
By Senthil Gopinath, chief executive officer of ICCA.
W
ith ICCASkills, we have solidified our approach to education in 2021 as an integrated process. It is fundamental that we cross-skill and re-skill within our community,” explained Senthil Gopinath, chief executive officer of ICCA. The curriculum will be developed and delivered by industry experts, including inspirational business leaders, academics and ICCA members. It will be delivered through on-site and online learning environments. Creating a new meetings mindset Mr Gopinath is also encouraging ICCA members to shift focus during this time of recovery from their ROI to their ROC or return on collaboration. “For our community, the way forward is through sharing our knowledge and expertise. It is through collaboration that we may begin to see a return on investment once again. Our goal is to help create a new perspective amongst event professionals.” ICCA’s latest report, The Opening of the Events Industry, is an example of this 32 Business Events Africa April 2021
effort in action. The report compiles best practices and knowledge gained through the safe and successful executions of face-to-face events in 2020. It includes a description of the health and safety measures applied during the Restart Expo, held 25-26 November 2020 at the Johannesburg Expo Centre. “There is a lot of optimism with vaccines coming out. We need to embrace new business models and new ways of working,” Mr Gopinath said. “Together, we may increase awareness and share best practices within our community, cities, and countries. We are all ambassadors for our industry.” Aligning locally and globally In March, the ICCA African Chapter hosted ICCA’s first Think Tank event. The programme series brings together diverse perspectives for moderated, evidencebased discussions targeting a specific sector of the meetings industry. This first iteration focused on venues and their role in social and economic development
models for cities. Taubie Motlhabane, chief executive officer, Cape Town International Convention Centre and ICCA African chapter chair, moderated the discussion. With new programme offerings, such as the Think Tank and Thought Leadership series, ICCA is working to optimise local and global connections within the industry. Ultimately, Gopinath says these crucial engagements will enable a faster, safer return of face-to face international meetings. “Each one of us has a role to play in global advocacy. You can trust us to align, collaborate, and engage, both locally and internationally – to reopen the events industry. Together we will build a stronger, better future.” e: hello@saeventscouncil.org
www.businesseventsafrica.com
#GOLIVETOGETHER
EXSA NEWS
The power of collaboration and unity It’s a cry for recognition and protection for South Africa’s forgotten exhibition and event industry.
By Gill Gibbs, chairperson of EXSA
U
nity is strength. Unity is the biggest power for people who cooperate with others. Individually, not all things can be achieved – help and support is needed. Having unity, we are equipped with the strength to deal with any situation, even under extreme and unprecedented occurrences such as a pandemic – such is the power of unity. Therein lies our secret sauce, within a sector that positively impacts the economy and that now, more than ever, craves and yearns to continue to do so in its recovery
phase. Without the collective and collaborative wider industry team effort of the recognised associations and councils, we would not achieve the required industry community milestones. Even more so now, we are propelled to accelerate our continued work and efforts, driving confidence and building trust in our competency and capability to plan, organise, manage, implement and realise safe and controlled exhibitions, trade shows, confexes and events. Trepidation in the air around the prospect
of the ‘third wave’ of the Covid-19 pandemic as we begin to head into Winter, poses a further challenge, with experts citing that the magnitude of the surge will depend on the pace of vaccinations, the willingness of the public to abide by physical distancing and other public-health measures and the extent to which the virus creates new variants. Bold and necessary action is required to demonstrate our competency, functionality and our capabilities on South African soil. #trustus #GoLiveTogether.
TECHNOLOGY
The brave new world of technology-driven travel and tourism By Septi Bukula, founder and director of business events firm Osiba Management and Seeza Tourism SME Network.
I
n a 2018 report, the Organisation for Economic Co-operation and Development (OECD) identified “enabling technologies” as one of four megatrends shaping the future of tourism. The report highlighted the current and future role and impact on travel and tourism of technologies such as booking platforms, virtual reality, augmented reality, machine learning and artificial intelligence, big data, and blockchain. It concluded that digital technologies would continue to reshape tourism value chains, driving an evolution 34 Business Events Africa April 2021
of business models and opening up new entrepreneurial opportunities while at the same time disrupting some of the existing business models. In a 2016 article, Bournemouth University e-tourism academics Dimitrios Buhalis and Adrian Tanti capture the pervasive role of technology in travel and tourism. They visualise a traveller embarking on a trip, listening to music on Spotify while on the way to the airport. The traveller keeps socially updated on Facebook and completes online check-in for the flight, which most likely was
booked online via an OTA. To board the plane, the traveller uses a boarding pass retrieved on a smartwatch. Upon arriving at the destination, the traveller books a ride to the hotel with Uber using an app on a mobile device. At the hotel, the visitor searches for and books a restaurant via TripAdvisor, and then navigates to the eatery using Google Maps. The visitor captures a photo of the food and uploads it on Instagram and www.businesseventsafrica.com
TECHNOLOGY
Facebook and shares the location and a short comment on Twitter. During the experience, the visitor chats on WhatsApp and reviews the restaurant on TripAdvisor. To help the visitor make the most of the destination, Google Now suggests nearby attractions that the visitor might wish to check out. Once at the chosen attraction, the visitor shares a livestream of the experience on Periscope. Not to mention the likelihood that the visitor had applied for an e-visa for the destination country. The advent of e-tourism has been upon us for some time and will only continue to accelerate. Even prior to the onset of Covid-19, the business events industry witnessed growth in the utilisation of a variety of digital technologies for activities such as conference registration, attendee connection before and engagement during the event, and livestreaming to reach those attending the event remotely. Videoconferencing and a plethora of meeting apps have meant that phygital events are well and truly with us, and the trend is not likely to decelerate. Recognising this trend and its transformative impact on the industry, certain major business events facilities had already built impressive phygital (is the concept of using technology to bridge the digital world with the physical world) event capabilities before Covid-19 set in. Partly driven by travel and tourism industry players such as UNWTO and by consumer demand, and accelerated by Covid-19, digital technologies will play an
even more pivotal role, shaping the future outlook of the industry in hitherto unimaginable ways. As one indication of what the future is shaping up to look like, travel technology tracker, co-founder and former Chief Marketing Officer at eDreams, Mauricio Prieto, observes that between early 2018 and February 2021, some 878 travel and mobility start-ups around the world successfully raised significant amounts of venture funding. There’s strong likelihood that there are many more similar start-ups all over the place. Recognising the opportunity presented by these technology start-ups and betting on their future success, well-known players in the venture capital industry the world over are investing heavily in them, thereby spurring even more innovation activity. These new technologies will usher in new or improved ways of communicating with customers and enhancing customer service
and satisfaction, mainstreaming touchless check-in in compliance with Covid-19 requirements, driving phenomena such as “social booking”, providing lucrative upselling opportunities for the hospitality industry, connecting impact-minded travellers to authentic experiences within communities, and delivering revolutionary travel insurance products. In response to these trends, the World Travel Tech Forum, of which Seeza Tourism SME Network is a co-founder, and Johannesburg Hub was established in October 2020 to monitor developments in travel and tourism tech worldwide. With hubs in Barcelona, Cumbuco (Brazil), Jerusalem, Lisbon, London, and Paris, and more in the pipeline, the Forum showcases emerging and existing technologies and encourages their adoption as crucial tools to strengthen competitiveness and growth, particularly for smaller industry operators.
April 2021 Vol 41 No 4 ADVERTISER
PAGE
ADVERTISERS’ INDEX
WEBSITE
AAXO
30
aaxo@aaxo.co.za
www.aaxo.co.za
CTICC
3
sales@cticc.co.za
www.cticc.co.za
Event Greening Forum
26
info@eventgreening.co.za
www.eventgreening.co.za
EXSA
30
exsa@exsa.co.za
www.exsa.co.za
groupreservations@fancourt.co.za
www.fancourt.com
yolande@mjunxion.co.za
www.mjunxion.co.za
info@saaci.org
www.saaci.org
Fancourt
IFC, 10
MJunxion
2
SAACI
25, 31
SA Events Council
32
hello@saeventscouncil.org
www.saeventscouncil.org
SITE
29
info@sitesouthernafrica.com
www.sitesouthernafrica.com
neil@ticketprodome.co.za
www.ticketprodome.co.za
Ticketpro Dome
www.businesseventsafrica.com
FC, 9
Business Events Africa April 2021 35
DIRECTORY
SOUTHERN AFRICAN ASSOCIATION FOR THE CONFERENCE INDUSTRY
EASTERN CAPE Chairperson: Alistair Stead e: alastair@scandisplay.africa c: +27 (0)73 236 6618 Vice-chairperson: Melissa Palmer e: melissa@becbc.co.za c: +27 (0)82 437 7600
Learning | Growth | collaboration EXCO AND HEAD OFFICE Chairperson: Kim Roberts e: info@mise-en-placesolutions.com t: +27 (0)82 652 2008
Treasurer: Andrew Stewart e: andrew@periexpo.co.za c: +27 (0)82 578 5987 COMMITTEE: David Limbert e: david@magnetic.co.za c: +27 (0)82 9064 198
Mabuyi Mosia c: +27 (0)71 117 7509 e: mabuyi@ikhono.co.za
Bianca van Niekerk t: +27 (0)21 410 5000 e: biancav@cticc.co.za
Denver Manickum c: +27 (0)83 482 8525 e: denver@icube.co.za
Stefan Huggett c: +27 (0)83 740 8897 e: stefanh@spier.co.za
Kavitha Dhawnath c: +27 (0)83 607 2006 e: kavitha.dhawnath@gearhouse. co.za
Gheeta Payle t: +27 (0)86 123 7890 e: gheeta.payle@inhousevtm.com
Wiseman Mnguni c: +27 (0)78 220 2162 e: mboniseni.events@gmail.com Sandile Dlamini c: +27 (0)79 104 5510 e: sandile@anzomode.co.za
Vice-chairperson: Jaques Fouche e: jaques@formative.co.za c: +27 (0)60 993 7542
Gill Dickie e: gilld@bidvestcarrental.co.za c: +27 (0)79 527 7619
Treasurer: Glenn van Eck e: glenn@magnetic.co.za c: +27 (0)82 800 2612
Wanda Fourie e: registration@easternsun.co.za c: +27 (0)72 608 1641
Chairperson: Corné Engelbrecht e: corne@savetcon.co.za c: +27 (0)82 925 9241
Public officer: Denise Kemp e: denise@easternsun.co.za c: +27 (0)82 654 9755
Claire Kivedo e: claire@overallevents.co.za c: +27 (0)82 464 1504
Treasurer: Refilwe Nchebisang t: +27 (0)76 055 1346 e: rnchebisang@csir.co.za
Chief executive officer: Glenton De Kock e: ceo@saaci.org c: +27 (0)82 575 7565
Nabeelah Sharmar e: nabeela@greenroom.co.za c: +27 (0)83 661 4140
COMMITTEE:
Membership services consultant: Alshanthé Smith t: +27 (0)71 299 0601 e: members@saaci.org BOARD MEMBERS Chairperson: Kim Roberts e: info@mise-en-placesolutions.com t: +27 (0)82 652 2008 Vice-chairperson: Jaques Fouche e: jaques@formative.co.za c: +27 (0)60 993 7542 Treasurer: Glenn van Eck e: glenn@magnetic.co.za c: +27 (0)82 800 2612 Public officer: Denise Kemp e: denise@easternsun.co.za c: +27 (0)82 654 9755 Eastern Cape Chairperson: Alistair Stead e: alastair@scandisplay.africa c: +27 (0)73 236 6618 KwaZulu-Natal Chairperson: Irene Vallihu c: +27 (0)79 692 4604 e: irenev@icc.co.za Johannesburg Chairperson: John Arvanitakis t: +27 (0)83 415 2774 e: john@chatr.co.za Western Cape Chairperson: Angela Lorimer c: +27 (0)74 550 1000 e: angelajacobson862@yahoo.co.za Tshwane Chairperson: Corné Engelbrecht e: corne@savetcon.co.za c: +27 (0)82 925 9241 Co-opted Youth Ambassador: Minister Kganyango e: mkganyago@csir.co.za c: +27 (0)79 513 8708 Co-opted Learning Ambassador: Lorin Bowen e: lorin@lorinbowen.co.za c: +27 (0)82 433 8687
Hayley Pretorius e: ec.za@saaci.org c: +27 (0)62 758 7933 JOHANNESBURG Chairperson: John Arvanitakis Chat'r Xperience t: +27 (0)83 415 2774 e: john@chatr.co.za Vice Chairperson: Emma Kumalo Potters Hand Activations t: +27 (0)84 250 6850 e: emma@pottershand.co.za Treasurer: Chris de Lancey Multi-Media t: +27 (0)82 854 2230 e: chris@multi-media.co.za COMMITTEE: Angelique Smith SAACI Johannesburg c: +27 (0)60 970 7653 e: angie@eventsynthesis.co.za Leigh Anne Luis, Upatone t: +27 (0)82 409 3680 e: leighanne@upatone.co.za Rendani Khorommbi Joburg Tourism t: +27 (0)11 883 3525 c: +27 (0)82 773 2999 e: rendanik@joburgtourism.com KWAZULU-NATAL Chairperson: Irene Vallihu c: +27 (0)79 692 4604 e: irenev@icc.co.za Vice-chairperson: Gill Slaughter c: +27 (0)83 269 0279 e: gills@turnersconferences.co.za Treasurer: Sibusiso Mncwabe c: +27 (0)83 477 5536 e: sibusiso@marketingwell.co.za COMMITTEE: Tarannum Banatwalla c: +27 (0)83 254 9462 e: tarannum@jellyfishcatering.co.za Kim Jackson c: +27 (0)82 378 2264 e: kimj@goldcircle.co.za
36 Business Events Africa April 2021
Lara Van Zyl c: +27 (0)82 223 4684 e: wc.za@saaci.org
TSHWANE
EXHIBITIONS AND EVENTS ASSOCIATION OF SOUTHERN AFRICA
Herkie du Preez c: +27 (0)82 839 3489 e: herkie@eventwizards.co.za Melanie Pretorius c: +27 (0)82 410 1202 e: melanie.pretorius@mweb.co.za Riaan Maritz c: +27 (0)82 899 7612 e: riaanm@atkv.org.za Tumi Tsatsi c: +27 (0)78 373 9790 e: tumi@eventwizards.co.za Heather Heskes c: +27 (0)76 321 6111 e: tsh.za@saaci.org
EXSA OFFICE www.exsa.co.za Chairperson: Gill Gibbs BluCube t: +27 (0)83 260 8035 e: gill@blu3.co.za Vice chairperson: Sibusiso Mchwabe (KZN) Marketing Well t: +27 (0)83 477 5536 e: sibusiso@marketingwell.co.za
Leon Pheiffer e: leon@ephproductions.co.za e: leon@montededios.co.za c: +27 (0)72 616 5390
Treasurer: Ishmail Antatasi GL - events t: +27 (0)83 212 7338 e: ishmael.atanasi@gl-events.com
WESTERN CAPE
Past chairperson: Doug Rix DK Designs t: +27 (0)82 579 7071 e: dougrix@wol.co.za Directors:
Chairperson: Angela Lorimer c: +27 (0)74 550 1000 e: angelajacobson862@yahoo.co.za e: salesmanager@ lagoonbeachhotel.co.za Vice-chairperson: Alex Wrottesley c: +27 (0)21 430 2060 e: alex@intoafrica.co.za Treasurer: Thiru Naidoo t: +27 (0)21 487 8600 e: thiru@wesgro.co.za COMMITTEE: Ansu Colditz c: +27 (0)82 457 8071 e: ansuc@millenniumtravel.co.za Esti Venske t: +27 (0)21 460 3518 e: estivenske@gmail.com Zimkitha Bavuma c: +27 (0)72 172 5746 e: zim@live.co.za
Sandile Dlamini Anzamode t: +27 (0)79 104 5510 e: sandile@anzomode.co.za Kerry-Lee Bester Brilliant Branding t: +27 (0)72 265 6600 e: kerry@brilliant-branding.co.za Jacqui Nel (EC) Exhibition Freighting G.S.M. t: +27 (0)21 552 7248 e: jacquinel@ef-gsm.co.za Liam Beattie Hott 3D t: +27 (0)76 577 0989 e: liam@hott.co.za
Esmare Steinhofel c: +27 (0)84 056 5544 e: esmare.s@iccaworld.org
Chad Botha Inspire Furniture Rentals t: +27 (0)76 644 0271 e: info@inspirefurniture.co.za
Andrew Gibson t: +27 (0)860 111 625 e: Andrew@magnetic.co.za e: andrew.msct@gmail.com
Beert Kuiken Octanorm t: +27 (0)82 387 5324 e: beert.kuiken@octanorm.co.za
www.businesseventsafrica.com
DIRECTORY
SOCIETY FOR INCENTIVE TRAVEL EXCELLENCE
Kim Roberts, SAACI national chair Kevan Jones, SACIA executive director
EVENT GREENING FORUM
Justin van Wyk, SALPA chair Septi Bukula, SITE member Sharif Baker, TPSA chairperson; SACIA board member President: Tes Proos c: +27 (0) 84 682 7676 e: tes@crystalevents.co.za
ASSOCIATION OF AFRICAN EXHIBITION ORGANISERS
International board member: Daryl Keywood c: +27 (0)82 904 4967 e: daryl@walthers.co.za Treasurer: Peter-John Mitrovich c: +27 (0)82 318 1889 e: peter-john.mitrovich@ grosvenortours.com Board member at large: Rick Taylor East Africa (Rwanda): Chris Munyao North Africa: George Fawzi North Africa support: Brad Glen Young Leadership: Clinton Els Secretariat & Events: Gauteng: Clare Neall c: +27 76 898 0420 e: clare@eventstuff.co.za Western Cape: Mariaan Burger c: +27 (0)82 557 8041 e: info@sitesouthernafrica.com
SA EVENTS COUNCIL
Chairperson: Greg McManus, Heritage Environmental Management Services 46 Waterford Office Park, Waterford Drive, Fourways, Johannesburg t: +27 (0)11 465 8955 e: aaxo@aaxo.co.za Association coordinator: Molebegeng Masote e: mole@aaxo.co.za Chairperson: Projeni Pather, Exposure Marketing e: projeni@exposuremarketing.co.za Vice-chairperson: Devi Paulsen-Abbott, dmg events e: devipaulsen@dmgevents.com Treasurer: Mark Anderson, Specialised Exhibitions e: marka@specialised.com Board of directors: Carol Weaving, Reed Exhibitions e: carol.weaving@reedexpoafrica.co.za Chanelle Hingston, Clarion Events Africa e: chanelle.hingston@clarionevents.com
e: hello@saeventscouncil.org Chairperson: Tes Proos, SITE president Vice-chairperson: Glenton de Kock, SAACI chief executive officer Interim treasurer: Glenn van Eck, CEPA chair Spokesperson: Projeni Pather, AAXO chair
Phetogo Kubheka, Synergy Business Events e: phetogo@synergybe.co.za Suzette Scheepers, Messe Muenchen South Africa e: suzette.scheepers@mm-sa.com
INTERNATIONAL CONGRESS & CONVENTION ASSOCIATION
Members Tiisetso Tau, AAXO member Corne Koch, Best Cities Global Alliance chair
Mike Lord, Event Safety Council interim chair Sibusiso Mncwabe, EXSA board member; EXSA KZN Forum Chair; SAACI KZN committee member and treasurer Chad Botha, EXSA board member Doug Rix, EXSA board member Gill Gibbs, EXSA chairperson Taubie Motlhabane, ICCA Africa chapter chair Esmare Steinhofel, ICCA Africa, regional director Ellen Oosthuizen, PCO Alliance network chair Charlotte Kemp, PSASA deputy president
www.businesseventsafrica.com
Vice-chairperson: Morwesi Ramonyai, Borena Energy Treasurer: Justin Hawes, Scan Display Secretariat: Lynn McLeod e: lynn@eventgreening.co.za Marketing: Pippa Naudé e: pippa@eventgreening.co.za OTHER ASSOCIATIONS OF INTEREST ABTA – African Business Travel Association Box 2594, Pinegowrie, 2123 t: +27 (0)11 888 8178 c: +27 (0)83 679 2110 e: monique@abta.co.za | www.abta. co.za Founder: Monique Swart ASATA – Association of Southern African Travel Agents PO Box 650539, Benmore, 2010 t: +27 (0)11 293 0560/61 e: barbara@asata.co.za e: general@asata.co.za Office manager: Barbara Viljoen Council of Event Professionals Africa M16 Ticketpro Dome Cnr. Northumberland & Olievenhout Roads, Northriding Executive Director: Kevan Jones kevan@sacia.org.za t: +27 (0)11 083 6418 c: +27 (0)82 555 5556 Chairperson: Glenn van Eck Magnetic Storm c: +27 (0)82 800 2616 e: glenn@magnetic.co.za
Carol Weaving, AAXO board member
Justin Hawes, Event Greening Forum treasurer
179 Jan Smuts Ave, Parktown North, Private Bag X7000, Parklands 2121 t: +27 (0)11 447 4777 e: info@eventgreening.co.za www.eventgreening.co.za
ICCA African Chapter Chairperson: Taubie Motlhabane Cape Town International Convention Centre t: +27 (0)21 410 5000 e: Taubiem@cticc.co.za
FEDHASA National Office – Federated Hospitality Association of Southern Africa PO Box 3853, The Reeds, 0157 c: +27 (0)82 552 9862 e: ceo@fedhasa.co.za www.fedhasa.co.za Chief executive: Tshifhiwa Tshivhengwa
Deputy chairperson: Jacinta Nzioka Kenya National Convention Bureau t: +254 722464221 e: jacinta@kncb.go.ke
PSASA – Professional Speakers Association of Southern Africa t: +27 (0)11 462 9465 c: +27 (0)83 458 6114 e: admin@psasouthernafrica.co.za www.psasouthernafrica.co.za
Secretariat: Esmaré Steinhöfel ICCA Africa Regional director c: +27 (0)84 056 5544 e: esmare.s@iccaworld.org www.iccaworld.com/dbs/africanchapter www.iccaworld.org
SABOA – Southern African Bus Operators Association Postnet Suite 393, Private Bag X033, Rivonia 2128 t: +27 (0)11 511 7641 e: saboa@saboa.co.za www.saboa.co.za
SACIA – Southern African Communications Industries Association M16 Ticketpro Dome Cnr. Northumberland & Olievenhout Roads, Northriding t: +27 (0)11 083 6418 c: +27 (0)82 555 5556 e: kevan@sacia.org.za Executive director: Kevan Jones SATI – South African Translators’ Institute Executive director: Marion Boers t: +27 (0)11 803 2681 e: office@translators.org.za www.translators.org.za SATSA – Southern Africa Tourism Services Association Box 900, Ferndale 2160 t: +27 (0)11 886 9996 e: pa@satsa.co.za www.satsa.com SKAL International South Africa Secretary: Anne Lamb t: +27 (0)21 434 7023 c: +27 (0)82 708 1836 e: anne@yebo.co.za www.skalsouthafrica.org STA – Sandton Tourism Association t: +27 (0)83 558 5445 e: secretariat@sandtontourism.com www.sandtontourism.com TBCSA – Tourism Business Council of South Africa Box 11655, Centurion 0046 t: +27 (0)12 664 0120 e: comms@tbcsa.travel www.tbcsa.travel www.tomsa.co.za Member relations manager: Boitumelo Moleleki TGCSA – Tourism Grading Council of South Africa Private Bag X10012, Sandton 2146 t: +27 (0)11 895 3000 f: +27 (0)11 895 3001 e: enquiries@tourismgrading.co.za TINSA – Interpreters/ Translators Network of Southern Africa e: info@interpreter.org.za t/f: +27 (0)11 485 2511 c: +27 (0)83 249 0010 www.interpreter.org.za TPSA – Technical Production Services Association M16 Ticketpro Dome Cnr. Northumberland & Olievenhout Roads, Northriding t: +27 (0)11 083 6418 c: +27 (0)82 555 5556 e: kevan@sacia.org.za www.tpsa.co.za Executive director: Kevan Jones TTA – Tshwane Tourism Association Box 395, Pretoria 0001 t: +27 (0)12 841 4212 e: secretary@tshwanetourism.com www.tshwanetourism.com Chairperson: Bronwen Cadle de Ponte Secretary: Sithembile Nzimande Membership coordinator: Liz Oosthuysen e: membership@tshwanetourism.com
Business Events Africa April 2021 37
THE LAST WORD
Reprieve adaptability is vital for the hospitality sector recovery Covid-19 has taken its toll on South Africa’s hospitality industry, but there is still light at the end of the tunnel. Kevin Burley, group operations director at ANEW Hotel & Resorts, shares his expertise on industry trends for the next twelve months and adapting to the new normal.
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any businesses have suffered at the hands of Covid-19. Many have shut their doors altogether, while others have had to find ways to adapt to this ‘new normal’. The hospitality industry has undoubtedly borne the brunt of the pandemic as travel restrictions prevented feet through doors. On the plus side, some local businesses have come out stronger, with companies like ANEW adjusting their focus to what South Africa can offer the domestic traveller. There’s been an uptake in local travel, with many South Africans finding a renewed love, passion and appreciation for their country. At ANEW, we focus on the South African experience, which is quite unique and often life-changing. We live in a beautiful and diverse country, and
38 Business Events Africa April 2021
while, historically, it’s been fashionable to go to places like Dubai, London and Paris, everything a traveller needs is right here. Under Covid-19 restrictions, hotels have had to rethink the way that they operate, from staff always wearing masks to socially distanced dining and entertainment, among other things. In the past, a large percentage of our guests were government and corporate travellers, but now leisure seekers are looking for better ways to relax, unwind and get away. As such, we needed to relook at our customers, understand who is travelling during these times and how we can fulfil their requirements. It is also important to note that many businesses are thriving, as consumers now have different demands. Because of this, we looked at our business
differently, as what used to be the norm is no longer the case. In some fortunate way, ANEW has been prepared for the Covid-19 pandemic, without realising it, as creating memories and experiences unique to South Africa has always been the essence of what we’re trying to achieve, and having that personal service and attention to detail is vital in all that we do. Businesses need to almost re-educate themselves on their guests and how to operate with these new restrictions in place. Education around safety within hotels will be a trend this year, as well as learning how to work within the current limits while still respecting them. I don’t really see international travel returning until possibly the last quarter of the calendar year, as people need to regain www.businesseventsafrica.com
THE LAST WORD
confidence in travelling abroad. There is no doubt going to be a slow pickup – therefore domestic leisure is so important right now – but we’ve also got to keep looking over our shoulder as there is a lot of discussion about a third wave. Businesses must respect the protocols and learn to adapt to an ever-changing landscape from a health, safety and convenience perspective. ANEW recently moved to a new, cloud-based property management system, allowing guests a more seamless integration into all stages of the booking process – from reservations to checking in and out, room service and more. These automated, cloud-based systems improve the guest experience, but on the flip side, we also must think about whether this contactless future is what guests really want. After the year we’ve all had, people are looking for opportunities to interact in person again. We’re social creatures, and, while technology has made our lives easier, it will never replace human interaction. As we advance, technology will certainly play a role in improving the overall guest experience and should be harnessed that way. Another key trend for the next year will be guest feedback. These days, www.businesseventsafrica.com
businesses are completely exposed through sites like TripAdvisor; if a guest had a bad experience, they would let the world know. Consumers are certainly more aware of safety and hygiene protocols and expect businesses to ramp up these things. What’s more, spending money on travel and leisure during this time is certainly a luxury, so it is important to give guests something that they are able to cherish for a long time. Many businesses think that going cheaper is the way to attract more customers, but the trouble is, when you do that, it takes a long time to get the price back to what it once was. Also, radically changing prices can cause customers to feel cheated, which has a knock-on effect on the company’s credibility and integrity. So, businesses must find that balance; it ys all about being flexible and adaptable. What makes ANEW work is that we really believe in our product, in our brand and most importantly, in our people. As such, I am cautiously optimistic about the future. If we, as South Africans, could be respectful of safety protocols, and continue to practice social distancing, we will see a slow but steady recovery to the hospitality sector this year.
Who is Kevin Burley? Kevin Burley has a wealth of experience in hospitality and people development from his time spent in the UK, the Caribbean and in his later years in South Africa. The first chapter of Mr Burley’s career was primarily spent with Intercontinental Hotel Group, where he worked in the Crowne Plaza, Holiday Inn and Garden Court brands. His final position with them was as regional manager for the North of the UK, where he oversaw fourteen properties. It was there that he gained experience overseeing owned, management contracts and franchise properties. Mr Burley left IHG to set up his own executive coaching practice in Manchester, UK, where he spent several years assisting businesses to grow and perform at a higher level. In 2004 Mr Burley was contacted by a South African client to come and run performance management and coaching interventions at First National Bank, Eskom and ABSA. It was here that he fell in love with South Africa and its people, making this beautiful country his home. He ran many coaching projects in numerous corporates such as FIAT, Toyota, Zurich Insurance, SARS, SAB, and ALTECH, before heading back into the hospitality sector. Prior to joining ANEW Hotels & Resorts, he spent time on projects at Signature Life Hotels, Zimbali, Orion and AHA Hotels. Mr Burley is now the group operations director at ANEW Hotels & Resorts.
Business Events Africa April 2021 39
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