www.businesseventsafrica.com
Voice of the Business Events Industry in Africa
Vol 39 No 1 January 2019
CONFERENCE WITH GRAVITAS
AT THE JSE
YOUR EVENT PARTNER
IN AFRICA
Combining over 20 years experience in delivering award winning live events and experiences around the globe, Chaos Theory are firmly committed to providing quality event solutions in the most challenging environments. We are entrusted to deliver Pan-African solutions with excellence and integrity by some of the largest African and Global brands and agency partners. We deliver around 200 projects a year through Africa and do whatever it takes to offer immersive and integrated event experiences across all realms of the experiential marketing, sponsorships and live event arena’s.
Events | Conferences | Expos | Sponsorships | Activations | Launches | Road Shows | Investor Presentations | Global Project Management
Office: +27 11 463 2122 | andrew@chaostheory.co.za | www.chaostheory.co.za
When shared minds come together, we advance Africa. Connect to one of the fastest-growing and most exciting business destinations in the world, where growing global economies and shared minds unite. Hosting over 3 330 delegates, 306 world-class exhibitors and esteemed buyers from all over the world! See how authentic African imagination and innovation bring business and global events to life. Meet us at Meetings Africa.
25 FEBRUARY 2019: BONDAY
26-27 FEBRUARY 2019:
EXHIBITION SANDTON CONVENTION CENTRE JOHANNESBURG, SOUTH AFRICA
www.meetingsafrica.co.za
Business Events Africa: Serving the business events industry for 39 years
CONTENTS
VOL 39 NO 1 JANUARY 2019
18
About the cover Conference with gravitas at the JSE At the heart of Africa’s richest square mile in Sandton, Johannesburg, the JSE offers a range of venues, equipment and facilities for hire, with safe and convenient parking. The contemporary event spaces and phenomenal staff ensure a professional, effortless and successful event. In addition, the JSE’s Cape Town office opened in August 2016. This venue is ideal for corporate meetings, seminars and events.
Special Features 10 #INDUSTRYTRENDS2019: WHAT IS ON THE HORIZON? It is important for us to not only follow and focus on trends within our industry – global business trends have an impact on all industry sectors. Think global! Gill Gibbs, executive committee member of EXSA, shares an overview of trends to watch in the business events industry in 2019.
26 THE MASLOW SANDTON CONTINUES ITS WINNING STREAK The Maslow Sandton, which celebrated its fifth birthday in late 2018, has stacked up yet another award. The hotel, a specialist business hotel in the heart of Sandton, has been announced as the winner of the Country Award: South Africa in the prestigious World Luxury Hotel Awards for 2018.
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The authority on meetings, exhibitions, special events and incentives management
Published by the proprietor Contact Publications (Pty) Ltd (Reg No. 1981/011920/07)
Destination focus | Sandton Central 28 SUMMER PLACE: AN UNSURPASSED WORLD-CLASS VENUE The famous South African landmark, Summer Place in exclusive Melville Road, Hyde Park, is today a world-class executive business, banqueting and conference centre. The story of its transformation from luxury dwelling to a business centre of unrivalled excellence is both colourful and of great historical interest.
5 News Over R1 billion in business events attracted to the Western Cape. 13 Personality profile Lisa Jade Merven, founder and head ginger at GingerBiscuit: A ‘realistic dreamer’. 16 Top woman Turn ordinary into extraordinary with Ask Lisa 22 Destination focus | Cape Town The CTICC’s contribution to GGP, GDP, and job creation increases 24 Destination focus | Stellenbosch Spier strives for conscious conferencing. 30 Venue news Johannesburg Expo Centre ready for 2019
HEAD OFFICE POSTAL ADDRESS: PO Box 414, Kloof 3640, South Africa TEL: +27 31 764 6977 FAX: 086 762 1867 PUBLISHER: Godfrey King gk@contactpub.co.za MANAGING DIRECTOR: Malcolm King malcolm@contactpub.co.za EDITOR: Irene Costa gomesi@iafrica.com
Features 4 Editor’s comment The changing world.
HEAD OFFICE PHYSICAL ADDRESS: Suite 1, Fields Shopping Centre, Old Main Road, Kloof 3610
32 AAXO news Why event organisers need technology. 33 Event Greening forum A Green Database for green events. 34 SAACI news Standards and ethics drive professionalisation. 35 SITE news Leaving a legacy. 36 Market news Rennies Travel joins global network. 36 Index of advertisers. 37 Calendar. 38 Directory & associations of interest to the industry. 40 Last word IBTM Trends Watch report paints a picture of opportunity.
PRODUCTION & DESIGN EDITOR: Hayley Mendelow hayley@contactpub.co.za DISTRIBUTION MANAGER: Jackie Goosen jackie@contactpub.co.za SALES REPRESENTATIVES: Pierre Grobler | +27 (0)82 900 4026 pierre@businesseventsafrica.com Ruth Baldwin | +27 (0)72 897 6752 ruth@businesseventsafrica.co.za James Seymour | +27 (0)82 925 5508 james@cathkinmanagement.com PUBLICATION DETAILS: Volume 39 No 1 Business Events Africa has 12 issues a year and is published monthly, with the Yearbook in June. Printed by
, a division of Novus Holdings
52 Mahogany Road, Westmead www.paarlmedia.co.za ANNUAL SUBSCRIPTION RATE: R680 which includes postage, packaging and VAT. Rates for addresses outside South Africa can be obtained on application to the Subscription Department.
publishers of Business Events Africa, is a member of:
31 Executive chef Boldwin Barlow gives the West Coast a French twist
Learning | Growth | collaboration
aaxo
Official media partner
South Africa National Convention Bureau
9
Business Events Africa, in partnership with the South Africa National Convention Bureau, continues to run a series of supplements. In this supplement we look at Meetings Africa 2019, Africa’s premier business events trade show.
Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence
Official journal of the Exhibition & Event Association of Southern Africa
www.businesseventsafrica.com
EDITOR’S COMMENT
W
e are most definitely living in a changing world, more so than any other time in human history. Technology is constantly changing how we do business and how we live today. Though there have been amazing advancements I sometimes feel that these advancements aren’t always for the best. I speak from an industry perspective, but also as a parent. My children have never not had technology in their lives, but honestly I try to limit it as I believe outside play will benefit them in the future as it will teach them about personal interaction, which they will need in the business world. The fact is technology has simplified how we do business, but at the same time it removes some of the personal face-to-face interaction that is so needed. This is one of the reasons business events is so important. It brings people together, be it at a conference or an exhibition, to share knowledge, network and enhance valuable relationships. And incentive travel motivates and cements relationships for life with the amazing, wow experiences people get to share together.
The business events industry can definitely breaks barriers, and build on good foundations across all sectors. It really does go beyond tourism and all sectors. Meetings Africa, the business events premier show, is taking place at the end of February at the Sandton Convention Centre, Johannesburg. It is the show I look forward to the most, and it showcases business events in South Africa and rest of Africa to the world. With world-class visitors and hosted buyers from all over the world and locally, it is a vital platform for business events on our continent. In this edition we look at Meetings Africa 2019 with a close look at the hosted buyers visiting this year, and what it is all about. The world is also changing. There is still much uncertainty regarding Brexit, the US shutdown with the Mexican wall and US president Donald Trump creating much ambiguity, and more locally, Zimbabwe seems to have also hit a shutdown. In South Africa, we have the national elections taking place this year. It will be a trying time with electioneering in the centre of it all. I just hope voters can see through all the smoke and
Credit: Hein Liebetrau
The changing world
The fact is technology has simplified how we do business, but at the same time it removes some of the personal face-to-face interaction that is so needed. mirrors our political leaders create. We do have a beautiful country. A country that is world class. I am a South African, proudly South African. I am positive that the elections will run smoothly, and my wish is that all South Africans stand up and vote. Your vote does make a difference.
Irene
Email: gomesi@iafrica.com
NEWS
Over R1 billion in business events attracted to the Western Cape Cape Town and the Western Cape Convention Bureau, part of the tourism unit at Wesgro, has managed to secure business events to the value of R1 billion. This surpasses their annual upper band target of R260 million in the first six months of the 2018/19 financial year.
S
ecuring 24 bids expected to attract 32 080 delegates, the meetings secured are scheduled to take place mostly in the traditional low season of the province between May and September. “This is an exceptional achievement as we emerge out of a challenging year. These results further highlight our resilience as a province. The more meetings we host in the destination, the more opportunity we have to grow and build on our local knowledge economy,” said Tim Harris, chief executive officer of Wesgro. Notable wins for the unit include the team securing their first exhibition bid by landing the Agricultural Technology Exhibition and Conference (Agritech 2020) scheduled to take place in June 2020. With an estimated 800 international exhibitors and delegates expected to attend the event, the exhibition aligns to the provincial economic stimulus strategy known as Project Khulisa, which has identified Agri Processing as a priority sector. Recent medical wins include: the International Astronomy Union of General Assembly, the International Hepato Pancreato Binary Association www.businesseventsafrica.com
World Congress and the International Association for Paediatric Dentistry. Of particular interest in the upcoming months is the Young Presidents Organisation (YPO) Edge and Global Leadership Conference (GLC). Expected to attract 3 000 of the top CEOs in the world to the Mother City, the event creates opportunity for the province to expose the many opportunities in investment and trade in the Cape. According to research by Grant Thornton conducted in 2015 and 2016, the exhibition industry contributes R66.5 billion to South Africa’s GDP, R3 billion to national taxes and 135 100 sustainable jobs. In addition, during this period, trade exhibitions generated a total spend of R4 950 086, with the day visitor spending an average of R1 972 and the non-local day visitor, R1 505. Reflecting on the past six months, Wesgro’s head of the convention bureau, Corné Koch, pointed out: “One of the goals of our unit is to drive meetings into the regions outside of Cape Town and the Western Cape. It has been promising to see an uptake in the use of different and unique venues in different regions.”
MEC Beverly Schäfer commented: “This is an exceptional achievement by the convention bureau, which will make a contribution towards growing our tourism economy, bringing thousands of visitors to our province in the traditional low season. By developing and growing our business tourism and conferencing sector, we will be able to create new jobs and showcase the province to attending delegates. We look forward to welcoming all these delegates to our province.” Executive Mayor of Cape Town, Dan Plato, said: “This fantastic news just confirms why Cape Town was this month deservedly awarded the title of ‘World’s Leading Festival and Events Destination’ at the 2018 World Travel Awards. Even through challenging times Cape Town remains open for business, and I’m pleased to see the results of our efforts and the hard work of our partners pay off, because with every big convention or event that is hosted in the City of Cape Town we see ongoing job creation and skills development opportunities being provided for our communities.” Business Events Africa January 2019 5
COVER STORY | Johannesburg Stock Exchange
CONFERENCE WITH GRAVITAS AT THE
JSE
A
t the heart of Africa’s richest square mile in Sandton, Johannesburg, the JSE offers a range of venues, equipment and facilities for hire, with safe and convenient parking. The contemporary event spaces and phenomenal staff ensure a professional, effortless and successful event. The 131 year-old JSE moved from the Johannesburg CBD to Sandton in 2001. The building was renovated in 2014 to include the venues to add value to the listed companies and corporates alike. In addition to Sandton, the JSE’s Cape Town office opened in August 2016. This venue is ideal for corporate meetings, seminars and events. Carol Crozier, manager: company services, capital
Have your next conference or event in a place that echoes history, commands gravitas and keeps tradition alive. markets, said: “The JSE is centrally located in the heart of Johannesburg’s business district, making it an ideal venue to bring companies and investors together. We believe that our brand lends gravitas to all our client’s events, and we ensure that our hands-on team is there to meet all eventing requirements especially when it comes to AV and web streaming. What’s more, we offer the opportunity to open or close the market with the sounding of the kudu horn.” Rachel Jowahir, manager: events, marketing and corporate affairs, said: “Companies can utilise the kudu horn at events to launch products or services or celebrate in a unique way.” Ms Crozier added: “Our eventing experience is built around the one stop shop concept where we handle all your requirements through our
industry experts.” “Each of the three Rachel Jowahir main venues at the JSE offers something unique. The auditorium provides an intimate environment to discuss complex issues, while the atrium can be set up around your requirements, whether it be a gala dinner or a round table discussion. Our executive dining room offers the most beautiful views of Johannesburg, and our Cape Town office is centrally located for investors and asset managers. “I can assure you that once you host your event at the JSE, you will come back time and time again. Our professional team ensures that you are completely
Carol Crozier
6 Business Events Africa January 2019
www.businesseventsafrica.com
COVER STORY | Johannesburg Stock Exchange
THE AUDITORIUM VENUE
With cameras & AV facilities to stream or broadcast your function
MAIN MARKET:
Corporate – financial sector, property, mining, etc. satisfied from beginning to end,” Ms Crozier said. “Our venues are high-tech and modern and we have an amazing team that becomes a part of the events team that is executing the event,” Ms Jowahir added. “The Atrium is my favourite venue at the JSE as it is versatile, private and very modern,” she said.
SERVICES
The JSE events team will help with your arrangements whether your function is a launch, company results presentation, or staff or industry seminar. Additional services include broadcasting, streaming, conferencing, photography, catering, décor and flower arrangements, which can be arranged through preferred suppliers. Please refer to our venue & facilities terms and conditions, JSE Event Resource Guide and FAQ section on our website for additional information, or browse through our venue gallery to get an idea of what these function areas have to offer. Registration desks can be accommodated in designated areas. JSE on-site technical crew hire is included in the price of AV equipment and facilities packages. Once you fill in a booking enquiry form and your event is confirmed, you will be allocated an event officer who will be your point of contact up until the day of your planned event. They will also provide venue dimensions and layout options. JSE facilities include a media hub that houses TV and radio studios for business media brands including SABC and Power FM. So if you’re hosting company results announcements and presentations, interviews can all happen under one roof, with the option of your guests watching live simultaneous broadcasts from one of our venues. www.businesseventsafrica.com
T he JSE Auditorium can accommodate 145 cinema style seated guests. Entertain them before or after your function with up to 12 cocktail tables that can be set up in an adjacent area. Guests can park on-site or next door. The auditorium stage offers enough space to host armchair sessions or panel discussions. The auditorium venue is equipped with two cameras and an audiovisual control desk, making it ideal to stream or video conference your proceedings. Standalone company banners can be placed in the auditorium. In addition to a choice of technical facilities offered through two packages, you are welcome to arrange for specialised AV equipment.
THE ATRIUM & ENTERTAINMENT VENUE
Ideal for seminars, training and banquets
The Atrium comfortably seats 180 people and can be designed to house seminars, training and banquets. The auditorium offers 145 cinema style seating in the venue. In 2014, the JSE launched a media hub which houses key media houses including CNBC Africa, SABC and Power FM, who will be broadcasting from their
The JSE has introduced new and technology adept venues for hire to its clients and stakeholders. The JSE’s exquisite auditorium and atrium venues are exclusively available for hire to financial institutions seeking premier event venues in the heart of Sandton’s financial district. studios which are situated at the JSE. Whether you are thinking of hosting an upmarket cocktail function or strategising to ensure your firm’s future success, consider the JSE as your meeting venue of choice. The JSE Atrium & Entertainment Venue includes a bar area and is ideal for seminars, training and banquets. You can choose from up to five layouts, depending on the type of function and number of guests you're planning to host: Layout option
Number of guests
Description
Cinema style
200
Seated, rows of chairs
Classroom style
70
Seated, rows of tables and chairs
Cocktail style
200-350
Depending on area booked
Banquet style
75
Seated at 183 cm wide round tables
U-shaped style
50
Seated
THE RECEPTION VENUE
Adjacent to the above areas and ideal for large groups of guests You can also hire the JSE Reception Venue if that’s more suited to the type of function you’re planning. Here, you can accommodate more guests than in the atrium and entertainment area. Business Events Africa January 2019 7
COVER STORY | Johannesburg Stock Exchange
TESTIMONIALS
“The people and coordinators that we deal with at the JSE show pure professionalism, and are always willing to assist and try to get the event done to your standards and expectations.” Elton Clothier-Huberts, stakeholder relations officer: Blue Label Telecoms. “The experience of working with the JSE is actually a fantastic one. I have used the venue before for a previous event, and am aware of their professionalism and willingness to accommodate whatever it is you want to accomplish.
The centrality of the location is fantastic and it sets a tone in terms of professionalism and lends gravitas to whatever you are trying to do.” Refilwe Maluleke, managing director: Yellowood. “I would definitely recommend the JSE – it makes the running of the event very smooth. It is central for stakeholders, clients and media, and if you want to do interviews on the back of your event it has those facilities.” Gift Dlamini, consultant: Instinctif.
JSE CAPE TOWN
Set against the majestic Steenberg Mountains, our Cape Town office is an ideal and professional venue for corporate meetings, seminars and events. Our events team is ready to provide you with support at any of the following JSE venues. Several rooms and configurations are available. Venue
Floor
Size (m²)
Capacity
Schoolroom
Cinema
Cocktail
U-shape
Mountain1 (CPT)
Ground
64
32
60
80
28
40
50
18
Mountain2 (CPT) ante room
Ground
14
8
15
10
8
8
10
8
Cedarberg (CPT)
Ground
22.5
N/A
N/A
20
N/A
N/A
N/A
N/A
Simonsberg (CPT)
Ground
20
N/A
24
N/A
10
N/A
N/A
10
Helderberg (dining room)
Ground
22.5
N/A
N/A
N/A
7
N/A
N/A
8
Round table – 8 Round table – 10 Boardroom
+27 11 520 7131 companyservices@jse.co.za www.jse.co.za/ events-and-facilities/venues
EQUIPMENT AND FACILITIES PACKAGES offer
a choice of technical solutions, with catering and décor services available through preferred suppliers.
8 Business Events Africa January 2019
Shared Economies
When shared minds come t ogether, we advance Africa
Business Events Africa, in partnership with the South Africa National Convention Bureau, continues to run a series of supplements. In this supplement we look at Meetings Africa 2019, Africa’s premier business events trade show.
When shared minds come together, 25 FEBRUARY 2019 : BONDAY 26-27 FEBRUARY 2019: we advance Africa.
EXHIBITION
SANDTON CONVENTION CENTRE JOHANNESBURG, SOUTH AFRICA
26 FEBRUARY 2018: BONDAY
27-28 FEBRUARY 2018:
EXHIBITION www.meetingsafrica.co.za SANDTON CONVENTION CENTRE JOHANNESBURG, SOUTH AFRICA
SANCB | Meetings Africa 2019
Shared Economies
When shared minds come t ogether, we advance Africa Who does Meetings Africa attract?
The exhibition attracts buyers and visitors from around the world who are interested in doing business in South Africa and indeed the rest of the African continent.
With business events sustaining over
200 000 jobs
and the meetings sector alone contributing
R115 billion to South Africa’s gross domestic product, the sector has been identified as key to the country’s and With the SANCB’s the continent’s tourism involvement and growth. leadership, Meetings
By Irene Costa, editor of Business Events Africa
M
eetings Africa has earned its place as Africa’s premier business events trade show. The show attracts quality buyers from around the world and superior business events products and services from across the continent. Meetings Africa is a tool for collaborative African growth.
2
DAYS
Africa has grown significantly. It has become the preferred meeting place for the business events industry on the African continent. It offers international buyers and exhibitors an African platform to meet and bring together global industry leaders to advance the business events industry on the continent. Delegates who attend the show are treated to a robust event programme catering to buyers and exhibitors.
SHOW DAYS
The show is a two day show. It kicks off with a dedicated educational programme developed by SANCB in conjunction with the key industry associations (SAACI, SITE, EXSA, Event Greening Forum and ICCA). This addition adds value to exhibitors and visitors. 10 Business Events Africa January 2019
Amanda Kotze-Nhlapo, Chief Convention Bureau Officer of the South Africa National Convention Bureau:
“The meetings industry’s contribution to jobs and GDP is not just a South African story but an African one too. To advance this sector, the Meetings Africa event is geared to also enhance the collaboration between African countries and African associations so as to create more shared economic benefits for the continent’s business events sector. It is about co-operating first and then competing. This makes the African industry stronger and better, with an increased economic impact.”
www.businesseventsafrica.com
SANCB | Meetings Africa 2019
336 hosted buyers* 330 total exhibitor target* 13 African countries
SANCB opened up the hosted buyer programme to its exhibitors
Exhibitors are able to invite their own buyers to the show. They too have to meet the strict criteria, but once met; their buyers are hosted by SA Tourism. Once in the country the exhibitor has the opportunity to host them further.
represented (excluding SA)
29 Total number of African
48
exhibitors (excluding SA)
20 African products 9 Tourism boards
COUNTRIES
International hosted buyers
*estimated
Hosted buyer categories CATEGORY
ACCEPTED
International buyer (incentive, event organisers)
239
International association buyer
34
African regional association buyer
13
National association buyer
26
Local hosted buyer
16
TOTAL
328*
COUNTRY
*There are still pending buyers to be confirmed.
Hosted buyer targets
194
55
55
International hosted buyers
Associations
Local corporate buyers
10% increase from 2018
10% increase from 2018
10% increase from 2018
Top 10 represented countries USA India China France United Arab Emirates Poland Russian Fed Germany Malaysia Brazil
Brazil 4% Germany 5% Malaysia Russian Fed 5% 5% Poland 7%
USA 28%
United Arab Emirates 7% India 19%
France 9% China 11%
www.businesseventsafrica.com
# BUYERS
USA 43 India 28 China 17 France 14 United Arab Emirates 11 Poland 10 Russian Fed 8 Germany 7 Malaysia 7 Brazil 6 Canada 6 Netherlands 6 United Kingdom 6 Italy 5 Spain 5 Ukraine 5 Argentina 4 Israel 4 Singapore 4 Switzerland 4 Turkey 4 Belgium 3 Australia 2 Hong Kong 2 Oman 2 Portugal 2 Saudi Arabia 2 Sweden 2 Thailand 2 Uruguay 2 Vietnam 2
Business Events Africa January 2019 11
SANCB | Meetings Africa 2019
Hosted buyers post tours map KWAZULU-NATAL
NORTH WEST
Convention bureau tours: 33 DMC pre and post tours: 25*
Convention bureau tour: 9 DMC pre and post tours: 25*
MPUMALANGA
EASTERN CAPE
MPUMALANGA
Convention bureau tours: 16 DMC pre and post tours: 9*
Convention bureau tour: 9
LIMPOPO
Convention bureau tour: 19
Convention bureau tours: 18 DMC pre and post tours: 14*
NORTHERN CAPE
WESTERN CAPE
FREE STATE
Convention bureau tours: 30 DMC pre and post tours: 68*
LIMPOPO
NORTH WEST
FREE STATE
GAUTENG
KWAZULU-NATAL
NORTHERN CAPE
Convention bureau tour: 9 Convention bureau tour: 8 * includes other provinces
Today, the Meetings Africa hosted buyer programme is one of the best, securing high quality buyers who come to the show with the commitment to do business in South Africa and Africa. This hosted buyer programme delivers and ensures a high ROI for exhibitors. – Irene Costa
GAUTENG
EASTERN CAPE
WESTERN CAPE
ECO report hile numbers have increased W year on year, the team has kept track of the energy consumption, waste created and carbon emissions associated with the event. Exhibitors and hosted buyers are invited to offset their carbon emissions through procurement of renewable energy certificates (RECs) or trees. ther greening initiatives includes a O premium on all bottled water sold-
onsite, LED lights for exhibitions, recycled content used for décor, a full recycling programme and messaging about the sustainability initiatives in the exhibition area. The Green Hotel Award and Green Stand Awards were handed out in recognition of the environmental and social efforts implemented by the winners. This encourages pro-active implementation and showcases the dedication of SANCB towards hosting a sustainable event with a lasting impact.
Sustainability Village
• I n 2019 the Sustainability Village will have 16 vendors, an increase from 12 in 2018. • T he Sustainability Village gives small business owners an opportunity to sell their goods to hosted buyers and visitors through vouchers, cash and credit card. • E xhibitors at the Sustainability Village indicated that besides the financial support, other value adds included promoting their products to additional markets and making connections.
12 Business Events Africa January 2019
www.businesseventsafrica.com
PERSONALITY PROFILE
LISA JADE MERVEN
A ‘realistic dreamer’ Passionate Lisa Jade Merven, 32, founder and head ginger at GingerBiscuit, is committed to making the world a better place. She lives and breathes sustainability in all she does and is focused on making a real difference in the business events industry.
“A
part from my zany disposition, I work methodically, have great attention to detail and throw my heart into all endeavours I pursue. My greatest inspirations come from people and the planet, and wanting to create a positive and sustainable legacy in a creative manner. I am a firm believer in collaboration and unity, without losing the individuality of each unique human being, and embrace inclusion, diversity and creative connection between people. A realistic-dreamer of sorts.” GingerBiscuit was launched in early 2017, and creatively connects people through sustainable event management, outsourced consulting and training. “Events have the ability to reach many different people in a short time frame. Through creating sustainable gatherings whereby the event itself is not only sustainable, but awareness is also created around what steps have been implemented into making the event sustainable in itself, thereby demonstrating what sustainability is in action. Attendees and guests walk away with firsthand experience on why sustainability is so important, as well as having a fun, valuable and inspirational experience,” she said. Lisa Jade is a member of the Event Greening Forum (EGF) committee. “I was truly honoured to be named as a committee member in February 2018 – a role that I have found both informative and supportive at the same time.”
through various other avenues, and then moved onto the emergency medical field, whereby I qualified as a basic life support medic in early 2004. Funny enough, this would be my first experience with the industry, as I worked as an events medic.
Where did you grow up?
It’s all in the mind. The correct mind-set, attitude, belief system and goals will get one very far in life. Also, don’t be afraid of failure. We actually don’t fail in life – we either win, or we learn.
I grew up in Johannesburg, but have also lived in Cape Town, as well as the United Kingdom. Highly qualified in the University of Life with a QBE (Qualified by Experience), I have had experience in a number of industries ranging from the dramatic arts, advertising and marketing, event management, right down to working within the emergency medical services field.
Where did you start your career? I decided to leave school early to pursue a career in the dramatic arts www.businesseventsafrica.com
tunately have had to pass the work onto others which are happy to work within the guidelines.
What is your pet hate?
Dishonesty. Superficiality. I would rather someone tell me an ugly truth, than a beautiful lie.
What has been the biggest change you’ve seen in this sec- What is your favourite food? tor? I would say the biggest change is the Pizza, vegetarian wraps and ice-cream. I use of technology, as well as the increasing awareness and impact we have as an industry on event attendees and also the planet. We are in a unique position to be the change makers through influence.
What role does your family play in your life? I am engaged to
enjoy living a healthy lifestyle, but there is also time for life’s little guilty pleasures.
What is the most impulsive thing you have ever done? I am a true believer in living life to its fullest, even if it scares the socks off of you.
an incredible man by the name of Gregan Kirkham. I am also blessed with two small humans, a girl of six, and a boy of three. Family for me also refers to my chosen family – people who make the journey worth it.
Who is your role model?
ing instructor/coach.
an unwavering belief in yourself and your dreams. Remain flexible, but grounded within your core values. Never underestimate the power of people, as we are in the business of people. Get comfortable with failing as it will be your greatest opportunity for learning, no matter how much it stings at the time.
My mother. Although we have the tendency to disagree on certain things, she is an absolute rock in my life.
What advice do you have for Do you have any hobbies? I am anyone starting out in this ina fitness and health freak, and recently dustry and hoping to follow in qualified as a high intensity interval train- your footsteps? Don’t give up. Have What do you do for leisure?
I enjoy spending time with my family. I also enjoy anything nature-related, and activities that contribute to an active lifestyle.
What is your secret to success?
What has been your biggest challenge in this sector? Sticking to my values in terms of sustainability. I hold myself to a very high standard, and through that have actually turned away work whereby clients or stakeholders are not willing to take into consideration any aspect of event greening, and so I unfor-
What is your dream for the future? In a personal capacity, keep growing, keep learning and keep living my purpose from a place of integrity. From an industry perspective, more collaboration and unity within the space, instead of the cut-throat environment we tend to see, as well as seeing the industry becoming true through leaders within the sustainability space and using events to bring about the much needed change in the world we find ourselves in today – we are in this together.
Business Events Africa January 2019 13
Leandra
2 months ago
The grand reception staircase gives you a wonderful entrance into the hotel lobby. If you need anything, the hosts will make you feel at home.
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Ask Lisa With over 20 years of experience, Lisa Hood, founder of Ask Lisa, is reputed for exceeding client’s expectations and for turning ordinary service delivery into the exceptional.
L
isa is renowned for her infectious passion and ability to effortlessly inspire others just by the strength of her character. “The last 20 years have taught me to think on my feet, and to effectively find the right solution to any issue or challenge.” In today’s high powered, fast paced environment, it stands to reason that so many professionals are seeking advice from a leading specialist like Ask Lisa. “I am proud to be a part of this incredibly exciting industry. I love being challenged every day, and through these challenges, I have learnt how to manage multiple projects, deadlines and co-ordinate the services being executed at the highest standards possible.” “I was fortunate enough to have a mentor who believed in the same values and principles as I did. Through his guidance, I was able to become the committed professional I am today.” “So began my journey to serve with respect, pride and honour. Over the years I have earned the nickname ‘Mama Lisa’ from my clients.” Lisa’s motto is: “Say what you mean, mean what you say and always do what you say you will do.” Lisa has travelled extensively in South Africa throughout her career, and has managed many different events and projects. Since 2002, Lisa has met many influential people, which has made her the reputable and recognisable professional she is today. To her American clients, she is known as the ‘solutionologist’. Australian clients call her ’the legend’. “I hold their trust in such high regard that I learnt how to be more effective, efficient and became respected for my knowledge and insight,” she said. “It was this kind of client endorsement that gave me the strength and
conviction I needed to become a selfemployed service provider in 2014.” Ask Lisa has a unique structure, and is committed to supporting professionals, loyal corporate clients, and suppliers in the industry.
Three different service levels Virtual assistance or support specialist Provide trusted and valued support to professionals looking for that instant solution, or someone flexible enough to take over any project at a moment’s notice.
Tourism specialist Supply of a variety of services for the corporate or private sector, including: • Conferencing and meetings. • Event services. • Transport services. • Team building. • Experiences for both business and leisure clients.
Expert level • Provide a full turnkey solution and major project/event management. • Risk management. • Project pre-planning and management of service delivery. • Post-project evaluations and reports compiled and debriefs done. • Management of all invoices and payments to service providers and suppliers. • Comprehensive cost analysis for each project. • Risk assessments and management. • Protection and management of client’s brand / liabilities / assets / obligations. “The original business plan was developed as a web-based company, creating a market which encouraged
16 Business Events Africa January 2019
the industry to become more innovative, inspirational and to think outside the box. The idea was to expose the industry to new possibilities, larger audiences and interaction with the market. “It was the best way I could ensure we supported each other and created an environment where high standards of service delivery are expected, and loyalty is respected. “This provided the support and financial stability I needed to develop my foundation, Dare to Dream,” she said. The foundation supports and encourages single mothers and entrepreneurs to become whatever they dreamed possible. “Dream it, believe it and do it. Dare to Dream provides support through mentorship, opportunities, network development and teaching business practices.
This is what Ask Lisa clients had to say:
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rom transfers to staffing and just about anything else, our first thought that comes to mind is Ask Lisa. As event organisers, we try our best to create long lasting relationships with our suppliers. Lisa is a hardworking, competent and trustworthy person, which is why we know that every element tasked to her is in good hands because of her professionalism and attention to detail. Ask Lisa is our longest preferred supplier, and that is because she maintains her work ethic and continuously goes above and beyond. Her bubbly and approachable personality is also one of the many reasons we at Shift Ideas consider her family.“ Nicole Oliveira, creative guru, Shift Ideas. www.businesseventsafrica.com
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sk Lisa offers guaranteed professionalism and loyalty all the way. Lisa Hood has been a colleague of mine for more than a decade. We have worked on big and small projects together, and the level of service has always been exceptional. Lisa has been in the tourism and transport industry as long as I can remember, and I doubt that there is anything she doesn’t know about our industry. Hence the fact that we can always Ask Lisa. She has been instrumental in many of my projects where her assistance has been key to the success of my event. Fast action and precise decisions are necessary with events, and Lisa is always spot on with her decisions, and has always made my work much faster and easier. I can recommend her services as you will only get professional and expert advice, at all times.” Jenny Muller, manager, Ultra Lux Travel.
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isa is a true professional. She has an amazing ability to exceed the expectations of her stakeholders. She has tremendous empathy as well as a strong entrepreneurial spirit, and ability to cut through to get the job done. She is most trustworthy, and can be relied upon to deliver the best possible result for her clients. I would have no hesitation in recommending Lisa for any job, task or project that she puts her hand up for.“ Bruno Conti, sector leader – government, education and not for profit, AU, professional search at Korn Ferry.
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hen I started my coach charter career in 2007 at Springbok Atlas, I met Lisa, who was part of the sales team, and then became the head of the ATS department. In 2010, when the Soccer World Cup was in SA, I was privileged to work under her leadership in arranging all the transport needs for the team. When I need any assistance – anything from an airport meet and greet service to arranging a team building for our company – or even to just ask “do you know someone that...” I will call Lisa Hood. Business ethics, integrity, loyalty and professionalism is always something you will receive from Lisa, and I would recommend her to anyone in our industry.” Charne Chalmers, charter manager, Intercape.
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s a growing wheels operator, we value our relationship with Ask Lisa. We pride ourselves in our partnership approach, and this is the premise of our relationship with Ask Lisa. We provide most of Ask Lisa’s wheels services, ranging from delegate airport transfers or shuttles, to post event activities. Over the past three years, we’ve found Lisa to be highly professional, ethical in her dealings and is always willing to go the extra mile for her clients and suppliers. The partnership has been mutually beneficial for both Ask Lisa and Muano Tours, and we look forward to continuing this phenomenal alliance in 2019 and beyond.” Vusi Dube, marketing and operations director of Muano Tours.
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isa Hood embodies the spirit of excellence in all that she does. She is one of the rare gems in the industry who delivers beyond expectations on all projects. She can plan and coordinate fleet and routes for an event like no one else. We have worked with Ask Lisa on projects across the country and she constantly delivers beyond our expectations. If you want 100 years of event expertise and a nurturer on site, Lisa Hood from Ask Lisa is your gal.” Neo Mohlatlole, director business development at Seven Colours Communications.
Westin Refresh The Westin Cape Town is proud to announce a full 220 guestroom revitalisation on all executive club level floors. Our signature Heavenly® Bed remains at the heart of each guestroom providing unparalleled sleep and rejuvenation. The sleek, modern and comfortable design with minimalist and clean spaces will ensure maximum productivity, whilst the calming decor will inspire relaxation and re-energise. In addition we have opened our new Westin Club, a dedicated lounge designed to inspire, enrich and enhanceour executive club guest experience.
www.westincapetown.com cptwi-sales@marriott.com | 021.412.9999
T: +27 (0)71 382 0993 info@asklisa.co.za www.asklisa.co.za Business Events Africa January 2019 17
THE WESTIN CAPE TOWN
WESTINCPT
WESTINCPT
TRENDS REPORT
#IndustryTrends2019
What is on the horizon? It is important for us to not only follow and focus on trends within our industry – global business trends have an impact on all industry sectors. Think global! By Gill Gibbs, executive committee member of EXSA
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he founder of Flux Trends, Dion Chang, sums up business trends most effectively, noting the political, economic and sociocultural upheavals prevalent to 2018. Mr Chang says that the world is moving from diversity to tackling inclusivity, and he makes note of the looming threat of the disturbing confluence of technology, business and government. This particular confluence or merging makes for a thought-provoking landscape indeed. Interestingly, it was technology that brought Gatwick to an overwhelming standstill over the festive season due to repeated drone sightings at the airport. Drone sightings also occurred at Heathrow airport earlier in January. This is disruption on a mind-boggling scale, which ultimately leads to the implementation of credentialing and regulating the purchasing processes for this technology, as well as anti-drone policing policies. Mr Chang speaks of retail business brand value and reputation, which now builds a very different customer experience, with activism playing a major role. Today’s consumer buys not only the brand, but also the identity of who the brand helps them appear to be. Brands are therefore no longer cautious, and they clearly communicate their stance and values. Key tax changes and modernisation are also priorities on a global scale. Government economy tax for technology giants (direct services tax or DST) is listed by Mr Chang in his
trending overview. The UK is introducing the same, in the interests of the preservation of businesses on the high streets, and so is the EU. The bottom line is that DST has come about because large and profitable US technology companies have been paying minimal tax in the UK, despite their massive profit. It is interesting to research the tax paid versus the actual sales made. Other factors that Mr Chang speaks of include environmental issues, causes, drives and concerns, for example the war on plastic. Individuals and businesses are getting involved and making change happen. What cause are you going to spear-head as a company in 2019? Then there is the aspect of digital privacy and data ownership in an everevolving, technologically advancing world. Who is watching whom? Trending too, is social awakening and sociocultural upheavals. The #MeToo movement shows the power of technology and social media. It has created opportunities and led to new apps being developed, impacting on technology.
The exhibition & events landscape In context, the event industry has seen exponential growth in the last 10 years, with a growth rate expectation of 44 per cent by the year 2020. The focus is on consistently exceeding expectations that constantly evolve in a world of technology and digitalisation, providing good value for money, driving experience engagement and revenue, and delivering measurable value on the whole.
18 Business Events Africa January 2019
Our trending synopsis for 2019 Services & portfolios In 2018, we already saw venues trending towards providing more than just space rental to organisers and event management companies: the focus is on budget, while still providing memorable and impactful experiences, which means that collaborative relationships with industry suppliers and venues will be, and in certain cases have already, been formed. This landscape is going to be interesting in 2019 and event management companies and organisers will have to work with even tighter budgets and creative ideas to maintain a competitive edge.
Billing and budget – value for money The requirement for itemised billing is on the increase and budgets are under pressure, which may lead to companies making poor decisions on their budget spend that they may regret down the line. Just because it is ‘cheaper’ on paper, does not mean that all the criteria, quality and deliverables can actually be met. Do the research on suppliers and service providers.
Technology Smartphones have more capabilities and connections to our lives and event technology www.businesseventsafrica.com
TRENDS REPORT
is becoming more reasonably priced and targeted to individual needs and also, to technology that uses virtual, intelligent and augmented reality. AR and AI Technology continues to evolve, so too will its accessibility – to amplify engagement, provide facial recognition, and make the experience personal. With this technology, attendees engage with content, they do not just receive and read it.
Remember that customisation creates personalisation, and personal is where we want to be.
Engagement Experiences are trending towards group activities, not only towards that of the individual. To attract attendees and ensure experience success: • Structure the flow. • Provide and build curiosity.
• Be authentic, credible and exclusive. • Encourage local artwork, entertainment, interactivity and engagement. There is a focus on social responsibility – making it count, and being credible. Interactivity is key, experiential and in some cases, there is outdoor engagement. Group and team building is also on the list – uniting attendees towards a collective goal, to create an impact. The objective is to strategically drive the message and purpose of the event. Mindfulness is real – experiences that evoke improved wellbeing: getting ‘unplugged’ and providing zones for downtime. Include interactive zones for calming, relaxing, recharging and ‘unplugging’. Attendees can catch up on work while attending an event, charge devices, call home and equally, can draw on a chalkboard canvas, or play with a jigsaw puzzle to unwind and be calm. They can even have a massage in a Pamper Zone. Create the platform for round table discussions and networking. Events and their level of engagement are required to be more creative. Organisers and event management companies are constantly finding new ways to attract and engage people at their events and on exhibition stands. Today’s attendee experience is in the centre of every successful exhibition concept.
TRENDS REPORT
Greening
New technology trends are constantly sought in order to keep the audience engaged. Significantly, event organisers should not only implement something because it is trendy. Instead they should ensure that there is validity and credibility, that it is memorable and that it has relevance and impact.
Health, safety & security Event safety and security is paramount. Interestingly, this is an industry sector that requires review, debate, discussion, education, modernisation and enhancement. We are in a world of constantly evolving technology and digitalisation and we have access to everything – instantly.
Food and beverage experiences Ever-popular and increasingly creative, attendees enjoy interacting with food and beverages, where they can enjoy deconstructed foods and, where available, engage in making up their own food and beverages.
Attending the event Attendees are attracted by a digital visitor experience and enhanced engagement with social media. Event furniture and seating is important and should be varied to cater to a diverse palate. Attendee learning should be active and engaging. Face to face meetings are preferred. In-house events are on the rise and can also involve extreme theming. Acknowledge those that cannot attend the event – show them that they are important and remembered.
Extreme theming Simple, minimalistic designs that are memorable appeal to our sense of belonging and inspires new ideas. Provide experiences that speak to the past, present and future. It is the age of the dreamy unicorn, with pastel pantones and inspiring unicorn icons.
Pop-up events are temporary, unexpected events in unique spaces. They ‘pop up’ and, after a certain period, they ‘pop’ down. By definition, most events are actually temporary. It is the element of surprise in unexpected locations that distinguish pop-up events. The experience is one of inclusivity. Pop-up retail is ‘the temporary use of physical space to create a long term, lasting impression with potential customers’. A pop-up shop ‘provides the communication of the brand’s promise to consumers through the use of a unique and engaging physical environment, all the while creating an immersive shopping experience’. Pop-up restaurants, also called supper clubs, are temporary restaurants. These restaurants often operate from a private home, former factory or approved similar spaces, during festivals and in approved public areas. Restaurant and retail brands are tapping into the pop-up culture.
Colour and pantone Colour has a definite influence and can actually make or break an event. Remember that colour can also be achieved through energy efficient LED mood lighting. 2019’s colour trends will start with empowering pantones that evoke spirit and confidence, inspiration and creativity, such as Living Coral, Fiesta (dark peachy orange), jester red and turmeric. Pinks, olives, warm blues, gold and lilac also feature, accompanied by mango and toffee. Rose gold is ever popular and is trending on a large scale across events and commercially, in kitchen utensils, décor and accessories.
Pop-up events The experience is only available for a short period of time and allows for personalised engagement. Here social media must be strong and in real time, as the moment is fleeting. 20 Business Events Africa January 2019
Image: pantone.com
The focus on eliminating plastic and on greening initiatives is increasing – this can be as simple as boycotting the use of plastic straws. Small change - big impact. How an event is implemented will speak volumes about the values of the event owner / organiser. The 2019 the buzz word is repurposing. Event owners and organisers will donate more to the community and to causes.
Virtual trade shows These are not something new, but are quickly growing in number and size. Will they kill traditional trade shows? We absolutely doubt this, as virtual trade shows do not deliver the one component that is key in contemporary business – emotions, delivered through personal experience and face-to-face communication. According to the report, Virtual Conference and Trade Show Market Forecast 2013-2018, it is ‘’just a matter of time before the virtual events world and the trade show world merge to create the next generation of events – a hybrid between the two’’.
Preferred status The concept behind the exhibition and event supplier preferred status was to provide the platform for organisers and event management companies that are hosting events, to choose professional suppliers that have experience, with reputable, ethical, quality-driven values and deliverables. This position on the list was warranted exclusively by years of experience, service, and reputation alone. There is a new trend, namely the preferred supplier list, that requires those that are listed to pay a fee to be on the list. This opens the debate around capacity.
General industry engagement Industry members and players want open discussions about industry challenges; to build and improve the community and to effect change, all in the interests of improving the industry at large. Transparency and honesty builds trust and collaboration. Sources: LinkedIn, Special Events blog Kerry Lee Doehr, 24-7 Press. www.businesseventsafrica.com
Everyone went the extra mile and worked together with our team as ‘partners’ to ensure the success of our Annual Congress event. Amanda Stops
CEO South African Council of Shopping Centres (SACSC)
Nestling in the shadow of the majestic Table Mountain, and overlooking the spectacular Atlantic Ocean, the CTICC is a magical place where the imagined becomes real, visions turn into strategies, consumers become customers, and strangers from across the globe become colleagues, partners and friends. So much more than a multi-purpose event destination, this African icon combines expansive venues, impeccable service, cutting-edge technology and the finest global cuisine, to transform your convention, conference, exhibition, banquet or meeting into an extraordinary experience. For more information, or to book your event at the CTICC, call +27 21 410 5000, email sales@cticc.co.za or visit www.cticc.co.za.
DESTINATION FOCUS | Cape Town
The CTICC’s contribution to GGP, GDP, and job creation increases The Cape Town International Convention Centre (CTICC) has yet again achieved record-breaking revenues and impressive operating profits.
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ulie-May Ellingson, chief executive officer of CTICC announced the convention centre’s 2017/18 Annual Financial Results in December 2018, which showed that not only had the CTICC achieved record-breaking revenues and impressive operating profits, but importantly had made substantial contributions of R4.5 billion to the South African national GDP and R3.1 billion to the GGP of the Western Cape. According to the Association of International Convention Centres (AIPC), the 2017 average growth rate for centres around the world was nine per cent. The CTICC exceeded this by growing their revenue by over 14 per cent. This was also double the AIPC’s forecasted growth rate of seven per cent for 2018 and reaffirms the CTICC’s position as one of the world’s leading, international convention centres. “In 2017/18 our revenue increased by 14.2 per cent from
115 000 jobs created over the past 15 years.
R215.6 million to R246.3 million, while earnings before interest, tax, depreciation and amortisation also rose well above our target of R24.3 million to R57.2 million. These results are particularly pleasing in the current economic climate,” Ms Ellingson said. The centre hosted a total number of 525 events during the period under review, and made a net contribution to foreign exchange earnings of R681 million.
Satisfied customers For the year under review, the CTICC received an overall customer satisfaction index of 85 per cent, a healthy seven per cent above the target of 78 per cent. “Delivering exceptional customer service is essential to our success,” Ms Ellingson noted. “Our service delivery is measured by N’Lighten, an independent company who conducts surveys with event organisers on a monthly basis via face-to-face, telephonic and email interviews. This feedback is invaluable in assisting the CTICC to determine what we are doing right and what
22 Business Events Africa January 2019
The CTICC has contributed
R4.5 billion
to the South African national GDP and
R3.1 billion
to the Western Cape GGP.
we need to improve upon.”
15 years of job creation The CTICC has been in operation for 15 years, and during this time the centre has contributed significantly to job creation having created/sustained over 115 000 jobs since opening. “Over the 2017/18 period, we created jobs for 8 553 individuals which was a nine per cent increase on the previous year and in an economy that is shedding jobs, this is something we are particularly proud of”, Ms Ellingson said. The CTICC’s purpose, which runs through every aspect of the business, is to “connect people to create jobs by attracting events in key economic sectors and exceeding our clients expectations”. Ms Ellingson noted that every job www.businesseventsafrica.com
VENUE NEWS
The centre hosted a total of
525 events
Julie-May Ellingson, CEO of CTICC.
during the period under review. held by a woman is estimated to feed eight people. “This fact drives our supplier selection decisions and our focus on women-owned enterprises. Our expenditure with women-owned enterprises increased considerably to 40 per cent in the past financial year from 29 per cent in the 2016/17 financial year.” The CTICC’s B-BBEE spend for the 2017/18 financial year was R288 million, which equates to 87 per cent of its net spend. Ms Ellingson also noted that the CTICC’s commitment to training and development remained strong, with a substantial R3.1 million spent on training. “Short-term and long-term training is essential for upgrading internal and external staff skills and over 400 individuals received training in the 2017/18 financial year.” Ms Ellingson said that training had embraced the four key aspects of skills development: statutory, vocational, developmental and values-based leadership: “We focused mainly on capacity building, leadership development, team building, change management, effective employee engagement and coaching.” The CTICC also offers a student programme and graduate programme, which it believes is essential to the upliftment of skills in the country. The CTICC had 25 young people on these programmes in the last financial year.
Food safety is of the highest order Food safety and management continued to be a priority at the CTICC. To make sure that the centre’s food offering is of the highest standards and quality, the CTICC in the period under review, embarked on a process to add to its already existing certifications and accreditations. To provide confidence in the CTICC’s food offering, a range of daily and monthly hygiene food preparation and maintenance monitoring protocols have been put in place in the CTICC’s kitchens. These are consistently and meticulously adhered to. “We are very pleased to have achieved yet another ISO certification, namely ISO 22000 Food Safety Management System. This covers every link in the food www.businesseventsafrica.com
The CTICC made a net contribution to foreign exchange earnings of
chain to ensure food is consistently safe from the source, through preparation, to consumption,” Ms Ellingson added.
The future looks bright
R681 million.
To date, the CTICC has hosted 589 international events in the past 15 years. With the addition of CTICC 2, the combined complex is drawing interest from abroad. “In a consistently competitive marketplace, we have done extremely well to secure more than 64 future international events.”
awareness around water savings amongst its staff, clients, visitors and local community partners.
Supporting the community
Sustainability The CTICC implemented a number of initiatives aimed at decreasing its water usage, along with efforts to reduce waste and energy consumption. These programmes have seen a reduction in water consumption of 30.4 per cent. As an active environmental citizen, in the year in review, the CTICC: • Installed water storage tanks which hold up to 265 000 litres of water – this was used for irrigation and cleaning; • Captured condensate from its airconditioning units to the approximate amount of 20 000 litres per week (used for cleaning purposes); • Reduced its washing loads by not using tablecloths and offering clients the option of using disposal napkins. • In addition, we are in the final testing phase of our reverse osmosis desalination plant which was completed at the end of last month and will produce clean, fully potable water. • The CTICC will also continue to raise
The CTICC actively works with five local community partners, nominated by CTICC staff as providing vital support to communities predominantly in Khayelitsha, Lavender Hill and Mitchells Plain in Cape Town. These include educational and income-generation initiatives, as well as feeding schemes and urban gardening projects. The five local community partners are Abalimi Bezekhaya, Foundation for Alcohol-Related Research (FARR), Ikhaya Le Themba, Journey for Enrichment and Mothers Unite.
Concluding remarks In conclusion, Ms Ellingson highlighted that the CTICC is making and continues to make a positive contribution to the Western Cape GGP, South African GDP, to job creation, household income, the environment and communities. “The CTICC continues to demonstrate its value to the City of Cape Town, the Western Cape Province and South Africa. The CTICC team have worked hard in a challenging year and are pleased with the positive results achieved in the 2017/18 financial year,” Ms Ellingson concluded.
Business Events Africa January 2019 23
DESTINATION FOCUS | Stellenbosch
Spier strives for conscious conferencing The historic Spier Hotel and Wine Farm in Stellenbosch has won the Future Forward Thinkers for Environmental Sustainability category at the inaugural Cape Town Tourism Member Awards.
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he category recognises a member of Cape Town Tourism that has adopted an innovative and long-term approach to sustainably managing energy, water and waste. Saving water, using energy efficiently and reducing and managing waste are Cape Town’s three environmental responsible tourism priorities. Enver Duminy, chief executive officer of Cape Town Tourism, said: “Future Forward is what will drive our strategic thinking; not just in building on our sustainable tourism foundations, but in addressing inclusivity as we evolve as an industry. The private and public sector has, over the past year, collaborated to produce meaningful results, and, as Cape Town Tourism, we’d like to acknowledge and thank each and every industry representative for standing firm during this time and acting swiftly to ensure that our industry has a future, a bright one that is a beacon on the global stage of sustainable tourism. Together, we are living the goal of being Future Forward.” Since 2007, Spier’s eco-friendly wastewater treatment plant has recycled 100 per cent of its of black- and greywater. The treated water is used for irrigation and in some of the estate’s toilets. By June 2018, Spier had reduced its
On the plate Spier serve wholesome and delicious food, fresh from the farm, that pairs perfectly with its award-winning wines. Underscoring this is the belief that the natural flavour of food should speak for itself, so expect a conferencing menu that is seasonal, uncomplicated and creative.
consumption of municipal water by 68 per cent for hotel guests and by 76 per cent for conferencing delegates. In its hospitality operations, industrial water usage has dropped by 64 per cent as a result of recycling, re-using and reduction strategies.
Conscious conferencing Spier is constantly striving to find innovative ways for its business to have a positive social and environmental impact. Just 40 minutes from Cape Town, and 20 minutes from the airport, Spier offers 12 different meeting venues that can host large and small conferences, as well as business meetings, workshops, seminars and exhibitions. The venues include a 430-seater auditorium, three meeting rooms in the 1822 historic Manor House (which has an oak-shaded courtyard adjacent to it) as well as three river- and mountain-facing conference rooms which can be used separately or combined to seat 250 delegates. In addition to Spier’s Eight restaurant, there are a variety of picnic spots and outdoor spaces for cocktails or dining. Comfortable, country-style accommodation is available for delegates in the four-star, 153-room Spier Hotel, which also has a boardroom for meetings.
By hosting your event at Spier, you’ll be helping to uplift communities, support local businesses, contribute to staff wellness and benefit our environment – all the while treating your delegates to a great experience.
Beef and pork come from grass-fed animals reared on Spier’s pastures, along with delicious eggs laid by happy hens that scratch around freely in the fields. The animals are reared without the use of antibiotics or hormones. Spier also promotes sustainable seafood choices. Organic and Fair Trade wine is available on request for post-session catch-ups.
24 Business Events Africa January 2019
Looking ahead With its recently completed Integrated Water Strategy, Spier’s water-saving goals continue to be ambitious. Between 2020 and 2050, it hopes to gradually phase out using external water supplies and increase water re-use. The aim is ultimately to achieve a net-zero water balance.
Ever greener While Spier has long offered sustainablyminded conferencing solutions, it is setting the bar even higher following a R1 million refurbishment of its facilities. The upgrade includes the installation of temperature-regulating glass sliding doors at the centre’s entrance and soundproof double doors for its Tamboers Lounge, as well as water-saving motion-sensor taps and waterless urinals – adding to the farm’s already 400 water-saving devices. Delegates are kept refreshed with filtered tap water and the Water From Air™ machines harness the atmosphere’s humidity – served in recyclable glass bottles. Pens and notepads are made from 100 per cent recycled paper, with leftover stationery going to deserving schoolchildren in nearby communities. As part of Spier’s commitment to a selfsufficient and sustainable future, a solar power system was installed in August 2017 on the Spier Conference Centre roof. The system generates electricity from the sun and offsets approximately 40 per cent of the conference centre’s annual power usage. When electricity demand in the centre is low and generation is high, the excess power will be used by other buildings on the estate. Not only is solar generated power less expensive than energy from the grid, it also substantially reduces Spier’s carbon footprint. The solar energy generated by Spier in one year is 50.8 metric tonnes of CO2 savings; this is the equivalent of 24.58 tonnes of coal that doesn’t need be burnt in a coal-fired power station. www.businesseventsafrica.com
VENUE OF THE MONTH | The Maslow in Sandton
Another prestigious award for
The Maslow Sandton The Maslow Sandton, which celebrated its fifth birthday in 2018, has stacked up yet another award. The hotel, a specialist business hotel in the heart of Sandton, has been announced as the winner of the Country Award: South Africa in the prestigious World Luxury Hotel Awards for 2018.
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he Luxury Hotel Awards, now in their 12th year, recognise the world’s finest hotels for their luxury offerings and exceptional service delivery. The 2018 awards were presented at a gala event at the AYANA Resort & Spa, Bali in Indonesia on 10 November 2018. “We are delighted that The Maslow is recognised amongst the leading hotels in its category in the highly regarded World Luxury Hotels Awards programme. To be awarded this honour is a tremendous source of pride for us, especially since South Africa is home to a number of truly exceptional hotels. “The award is testimony to our employees’ commitment to service excellence, quality, professionalism, and innovation. They have helped build The Maslow into one of the most respected corporate hotel brands in just five years. This is an incredible achievement that would not have been possible without their passion for making every guest’s
stay with us extraordinary,” said Ashwin Jose, general manager at The Maslow. Situated in the heart of Sandton’s business district – home to top investment banks, financial institutions, the Gautrain
26 Business Events Africa January 2019
station and the Johannesburg Stock Exchange – The Maslow Hotel offers some of the best corporate facilities in Sandton, including complimentary high speed Wi-Fi throughout the hotel, 13 high end meeting rooms, the colourful Incubator Room, a vast conference centre with a multi divisible ballroom and auditorium, techno gym, the unique Wayfarer Transit Lounge, the award-winning Lacuna Bistro and one of Sandton’s top spots, Lacuna Bar . The contemporary design and urban vibe of the public areas, guest rooms and services at The Maslow Hotel are inspired to accommodate the spirit of the business traveller. Overlooking a tranquil oasis garden, The Lacuna Bistro and Bar’s design reflects the ethos of the hotel, with the spaces interconnected and integrated to create a design connection with nature. British artist Hugh Turvey’s unique flora X-ray prints in reds and blues combined with fresh colours were applied to create a common, aesthetic thread and each space is enhanced with an ambience of Zen ease, allowing guests to relax and focus.
www.businesseventsafrica.com
VENUE OF THE MONTH | The Maslow in Sandton
Conferencing with a conscience
T The hotel itself has 281 guest rooms – a blend of luxury standard, family, accessible and suite rooms designed with every detail well thought through. In addition, every room provides total darkness whether night or day, giving jet-lagged travellers a chance to recuperate faster. The Maslow Hotel is one of the first properties within Sun International to feature the Africology Spa, which uses ancient African healing methods to create results-driven experiences for business travellers. The Africology Spa at The Maslow has won the Les Nouvelles Esthetiques Spa Award for Innovation in Spa Concepts. The Maslow has thrice won the Business Traveller Africa Awards (BTA) for Best Business Hotel in South Africa. In 2016, it won the Greenest Hotel Award in Sandton at Meetings Africa, an initiative showcasing Africa’s diverse offering of services and products. In 2017, The Maslow also won the Hotel of the Year Award at THINC (Tourism Hotel Investment and Networking Conference) Africa. Inspired by the psychologist Abraham Maslow and his well-known hierarchy of needs, The Maslow hotel continues to apply his approach in understanding customers’ needs, thereby aligning our service philosophy and creating a cocoon of luxury, convenience and meticulous attention given to our guests in the midst of the non-stop business district of Sandton.
he Maslow in Sandton is making sound progress towards optimising the eco-friendliness and resource efficiency of its conferencing facilities. As part of its efforts to achieve its green goal to be carbon neutral, The Maslow Sandton has partnered with GreenDreams, an initiative developed by Climate Neutral Group, which helps hotels take action on climate change. At no additional cost to customers, The Maslow Sandton will offset the carbon emissions generated by the use of their meeting rooms and conference facilities by investing in carbon offsets. The carbon offsets will be used to fund the Wonderbag Project, certified under the Verified Carbon Standard (VCS), which provides communities with access to greener, safer and more reliable energy to cook their everyday meals. “The Maslow Sandton cares about the environment and takes to heart its obligation to operate in a sustainable manner. As the need for lighting, catering, heating and cooling in conferencing venues contributes to the generation of greenhouse gas emissions, we wanted to limit the impact of these operations on the environment, with the goal to make our venues carbon neutral,” Mr Jose said. The Wonderbag™, developed in South Africa, is an innovative cooker that relies on the age-old concept of heat retention cooking to reduce energy needs. Once food has been brought to the boil using a heat source, the warm pot containing the food is placed immediately in the Wonderbag™ and the food slowly cooks without using any additional energy.
A Wonderbag™ can be used to cost-effectively prepare a wide range of one pot dishes, casseroles, curries, cooked salads, and more. The Wonderbag also saves water (due to less evaporation), with one bag saving as much as 150 ℓ per year. Nishanthi Lambrichs, programme manager for GreenDreams, said: “Both business and leisure travellers are becoming more responsible about their travel choices, and are looking for convenient ways to green their travelling as much as they can. Also, an increasing number of companies are looking for conference venues that are carbon neutral. We are excited that the Maslow Hotel Sandton has joined an ever increasing number of hotel chains across the world that are taking action against climate change.” Mr Jose added: “We have various initiatives underway to improve the resource efficiency of our operations and we are also pursuing carbon offsetting. By offsetting the carbon emissions generated by our meeting rooms and conference facilities with the Wonderbag™ project, we are making strides towards being carbon neutral while supporting a sustainable project that is aimed at improving the quality of life of people in our local communities . About 22 485 people have been reached with clean cooking thanks to The Maslow’s contribution in carbon offsets.” “Increasing global awareness of the need to find more resource efficient ways of living and working has made businesses more conscious about partnering with companies which share their commitment to environmental sustainability. At The Maslow Sandton, you can now conference with a conscience,” he concluded.
+27 10 226 4600 maslow@suninternational.com www.suninternational.com/maslow www.businesseventsafrica.com
Business Events Africa January 2019 27
DESTINATION FOCUS | Sandton Central
Summer Place An unsurpassed world-class venue
The famous South African landmark, Summer Place in exclusive Melville Road, Hyde Park, is today a worldclass executive business, banqueting and conference centre. The story of its transformation from luxury dwelling to a business centre of unrivalled excellence is both colourful and of great historical interest. For each and every occasion, there is a season For those who know that memorable events and principal occasions merit an exceptional setting, there is a place where the most discerning demands are
met, gracefully, perfectly and completely. Summer Place combines classic design, dĂŠcor and ambience with sheer joie de vivre, harmoniously and elegantly. Its character is generous rather than rich, welcoming its guests without
overwhelming them. It is a place where the most distinguished of visitors can feel contented. Truly a place for all seasons.
A time and space for all things of importance Summer Place is unsurpassed as a venue for conferences, business functions and events. A professional yet warm ambiance has been created, where it is abundantly clear to see, that business, truly matters. Efficient, versatile configurations of rooms, facilities and services are available to set the scene for strategic discussions, key negotiations, private break-aways or commercial celebrations. Surroundings conducive to the creation of wealth provide tangible inspiration for sound decision-making and significant action.
For laughter, joy and celebration Set in classically landscaped gardens, surrounding an elegant pool where sparkling fountains splash around a 28 Business Events Africa January 2019
www.businesseventsafrica.com
DESTINATION FOCUS | Sandton Central
The sale of the century
A much-publicised auction of the property was held on 25 September 1994. Solly Krok, entrepreneur extraordinaire, devoted family man and benevolent charity giver, unbeknown to his twin brother, Abe, business associates and family, attended this auction. Although Mr Krok’s was the highest bid for the property, would-be buyers were given another fourteen days to top his offer. When the news finally broke that Solly Krok was the successful bidder – R12,65 million made him the proud owner of this prime property – the newspapers had a field day. He was interviewed at every turn and he did not disappoint reporters with his quick wit and ready repartee. “I am not punch-drunk, nor am I knocked out,” he quipped. “I feel great.” The venue is still owned today by the Krok Family.
magnificent bronze sculpture, Summer Place is an idyllic location for any event and special occasions. The style of architecture and proportion of buildings is in such harmony with the rest of the property that indoor and outdoor spaces flow naturally into each other, adding a further sense of unity and togetherness. Subtlety of design has also created space for seclusion, without requiring those in search of a moment of private thought, to stray too far from the central entertainment area.
Where refinement of taste is customary Banqueting facilities at Summer Place offer versatility and flexibility in perfect accord with excellence and tradition. State-of-the-art kitchens are able to tantalise the most discerning of palates www.businesseventsafrica.com
with a variety of menu options, suited to individual preference and budget. Served in gracious surroundings with impeccable style, matched with superior crockery, silver table appointments and linen of the finest quality, every occasion at Summer Place, becomes an event in itself.
A place that exceeds every expectation Beyond the structures of Summer Place, its personnel are closely-knit teams who have each been selected for their ability to contribute to a greater whole than the sum of their parts. Assistance is available for planning and theme management, over and above the details of logistical and practical considerations. If professional, discreet and considerate service can be seen as an art, then here is a place where the exceptional
has become the rule. A place that is unique and fulfilling in every aspect of conferencing, banqueting and executive business facilitation, a place that adds warmth to every occasion. 69 Melville Road, Hyde Park, Johannesburg +27 (11) 447 9744 info@summerplacesa.com www.summerplacesa.com
Business Events Africa January 2019 29
VENUE NEWS
Johannesburg Expo Centre
ready for 2019
The Johannesburg Expo Centre is ready for another jam-packed year of world class exhibitions, events and meetings right here in Mzansi.
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raig Newman, chief the next installment which kicks executive officer of off on February 2nd 2019. Johannesburg Expo “If ever there was a Centre (JEC) and UFI president, time to challenge your said: “For some, 2018 feels like own limits and kick off the the distant past as most of the year on the right foot, it’s country shut down over the now,” Mr Newman said. festive season but that certainly Craig Newman, chief The JEC also hosted the executive officer of JEC. wasn’t the case for the Windhoek Shisanyama, a Johannesburg Expo Centre.” festive crowd of more than On 24 November 2018 the JEC played 1 000 people on 9 December 2018; while host to the Toyota Warrior Race with a the Rand Water Awards hosted 1 700 15 000-strong contingent. The race is guests on 7 December 2018. Mr Newman being called South Africa’s largest obstacle said: “Needless to say, the year closed racing series. JEC is looking forward to on a busy note, and that’s exactly where welcoming brave contenders back for we are picking up as we tackle 2019.”
Toyota Warrior Race.
30 Business Events Africa January 2019
The JEC is looking forward to celebrating the Rand Show’s 125th milestone anniversary from 19-28 April 2019. The Rand Show is one of the country’s most iconic, most family orientated and most loved events. “The 125th celebration will be our best show yet with a programme that will excite and delight. Rand Show 2019 will include Africa’s biggest celebration of the global sensation game, Fortnite, a new reality cooking and talent show, a beautifully presented flower and décor show, an International Fitness Expo, world class military displays, the Drum Majorette Gold Cup and so much more,” Mr Newman concluded.
2018 Rand Water Awards.
www.businesseventsafrica.com
EXECUTIVE CHEF
Boldwin Barlow gives the West Coast a French twist At just 27 years of age, Boldwin Barlow is the executive chef at the luxurious Radisson Blu Le Vendome Hotel in Sea Point, Cape Town. Inspired by both French traditions and the local cuisine of his home region, Boldwin’s style shows a passion for bold innovation and a penchant for creative fusion.
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ailing from the West Coast of South Africa, Boldwin draws his inspiration from traditional Cape-style dishes and seafood, which he then fuses with French elements. A passion for learning coupled with a keen sense of adventure drives him to develop exciting new dishes. Boldwin said: “I was born and raised in Cape Town and matriculated in 2009 at De Kuilen High School. I furthered my tertiary studies in Stellenbosch Klapmuts where I did a three year merit diploma in Advance Food and Wine, at The Culinary Academy, which is now known as The Hurst Campus.” “When it comes to ingredients, it’s important to think rather than just throw various elements onto the plate,” he said. Boldwin places a particular emphasis on detail and enjoys fish for its diversity and versatility. “There is so much you can do with seafood, and it can make for a truly mind-blowing food experience.” His flair for seafood marries well with the Atlantic Seaboard location of the Radisson Blu Le Vendome Hotel. His fine eye for detail matches the polished setting, with its sophisticated décor and upscale facilities including restaurants, a lounge and rooftop swimming pool. His interest in becoming a chef was piqued at a young age. His idols include celebrity chefs like Gordon Ramsay and Jamie Oliver, and he learnt a great deal from his mother and close family members, who are caterers. “In the end, they were the real source of my inspiration,” he commented. Barlow began working in hotel properties across Cape Town, including the Ambassador Hotel and Lord Charles Hotel, as well as the seaside restaurant Sotano and Hartenberg Wine Estate. After joining the Radisson Hotel Group in 2016, Boldwin rose rapidly through the ranks from sous-chef at Park Inn www.businesseventsafrica.com
by Radisson Cape Town Newlands to executive chef at Radisson Blu Le Vendome Hotel, where he brings passion, energy and creativity to the kitchen. “I get to showcase my creativity through my food and create well-conceived dishes from thoughts and ideas, and take advantage of specific ingredients,” he said. “My goal is to ensure that I gain more experience and knowledge over the next few years and to develop new skills and styles. I would also like to assist in upskilling and growing my staff so that they can meet their career goals.” Boldwin said: “Many things have changed over the years and many new trends and standards have been implemented within the industry. It is a bit sad seeing that the traditional French style of servicing hotels has declined over the years due to technology replacing human interaction and it seems to be heading even more in that direction. “I have also noticed that the need to eat healthier has become more important and prominent to guests over the years. We receive many requests from banters (LCHF), vegans and pescatarians these days in terms of dietary requirements,” Boldwin added. In regards to global trends, he said: “Quick, simple and light meals are the way forward. Customers are enjoying more of a rustic style of food as opposed to fine dining. In terms of beverages, I find that craft beers have a larger platform these days, having evolved from being barely accessible to now having over 100 different types of beers available. When I grew up, there was only one craft beer – Lion Beer.” For leisure he enjoys being at home and spending time with his family. “I have been happily married for two years to my beautiful wife, Charnelle. We have a fantastic little minion called Malachai.”In his spare time, he enjoys working on cars.
What is your signature dish? My signature dish is Seafood Paella paired with a 3-4 year old Chenin Blanc.
What trends are emerging in the conference industry in regards to food? Canape lunches and brunches are a massive highlight in the food industry because they are simple yet aesthetically pleasing to the eye.
What has remained constant in this industry? Long working hours. Which becomes more and more the higher your position is.
What is your favourite beverage? Ballentines Whiskey. What is your favourite food? Pizza! Any and all kinds of pizza.
What is your great love? My son Malachai, he keeps me motivated and makes me strive to become more than what I am.
Are you adventurous? No, I’m not very adventurous, except when it comes to food! Boldwin concluded: “To all the chefs out there, never underestimate your capabilities, explore and experiment! Never limit your mind to one thing or one style of food, allow your personality to shine through your food. When you start at the bottom push through. Don’t give up and never quit because I believe that everyone is destined for success. Becoming an executive chef takes time, never rush the opportunity. Wait until it comes to you, because there’s a time and place allocated by the grace of God.”
Business Events Africa January 2019 31
AAXO NEWS
Why event organisers
need technology By Leaticia Van Straaten, chairperson of AAXO
As exhibition organisers, we pride ourselves on providing a marketing platform that brings like-minded buyers and sellers together, with the objective of that happening face to face.
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o enable this ‘meeting’ at the show, organisers will rely on the latest technology in our marketing efforts. In the olden days, it would mean bulk fax campaigns, radio and newspaper ads, as well as direct mail. Nowadays, technology offers us such a multitude of options that it’s almost overwhelming to choose between them. From personalised email campaigns, to WhatsApp subscriber groups, SEO, Google Ads, and even more advanced options like event apps and social media that work with sophisticated algorithms, the opportunities are endless.
Organisers will take advantage of the available technology in the marketing leading up to the show. But we also need technology to simplify what we do, not complicate it. Technology can assist by automating marketing, predicting outcomes, adapting to algorithms, reducing human error, saving time, monitoring costs, crowdshaping, and live-streaming content. Event participants also have various
uses for technology, like searching for products and services, utilising solutions to set up meetings securely, searching related attendees, finding downloadable content, taking the opportunity to personalise their visit, and upgrading to premier programmes. With the use of technology, the sky is the limit. And, as event organisers, we’ve not even hit the glass ceiling of possibilities yet.
EVENT GREENING FORUM
ones. It’s a good habit, as it encourages transparency, keeps you clued up about current greening practices and should also protect you from greenwashing. Mr McManus explained; “Greenwashing is using false or misleading claims about how sustainable a product or business is. It can be intentional or as a result of ignorance. Regardless, it harms our industry by undermining true greening efforts and creating mistrust and confusion among consumers.” Asking questions helps you to pick up on green fibs and keep the green space honest. If you do uncover greenwashing when using the Green Database, the EGF urges you to report it immediately so that they can investigate further, and remove any unwarranted listings and maintain a high green standard.
A Green Database for
green events
“Many people find the idea of event greening daunting, in terms of the time, effort and money they expect to spend on it,” said Greg McManus, the chairperson of the Event Greening Forum (EGF).
“A
huge part of the EGF’s purpose – promoting sustainable event practices – is to show that this isn’t the case. Event greening doesn’t have to be onerous or expensive.” One way the EGF is doing this is through its newly launched Green Database: www.greendatabase.co.za. It’s a free-to-use online directory of service providers, suppliers, products and venues for the South African events industry. It only lists businesses who state that they are committed to sustainability. The Green Database helps you find the greenest, or at least a greener, option for events. A venue can find green waste management solutions, an event organiser can find green stand builders, and a conference organiser can find a green PR company, for example. What’s more, the listings are generally competitively priced compared to ‘brown’ or unsustainable alternatives. “Eco-procurement (choosing the more sustainable option as part of your procurement policy) is an effective way to be more sustainable, as you are supporting a host of greening practices further down the supply chain. It is also one of the easiest ways to start greening your event or business, as it is simply a case of finding the right suppliers,” Mr McManus added.
Always ask first
following questions will help you identify the greenest option: 1. Do they have certification? Certification labels show that an independent third-party has verified they meet a strict minimum standard. 2. Do they have an environmental policy? 3. Do they have a CSI programme or do they support any social causes? 4. What is the company doing to manage its resources efficiently? How do they reduce their water and electricity use, and minimise their waste output? 5. What environmentally friendly features does their product have? Consider: • Where is it made? Local is usually preferable to imported. • Who makes it? Greening encompasses social upliftment, so a great green example is a project that provides on the job training in an impoverished community. • What materials is it made from? Ideally these should be sustainable and nontoxic. Examples include things like bamboo which is fast growing and uses little water, or recycled materials that help to keep waste out of landfill. • What will happen at the end of its life? Will it become waste, or can it be re-used, composted or recycled?
Don’t fall for a green sheen The EGF encourages you to always assess a company before making a purchasing decision by asking questions like the above
As the Green Database grows and you face more choices, asking the www.businesseventsafrica.com
The big picture
The EGF hopes that the Green Database will drive the adoption of eco-procurement principles, which in turn will motivate more businesses to become more sustainable. “If you want to have a sustainable business, start by asking yourself the above procurement questions,” Mr McManus said. “Your answers will help you pinpoint areas for improvement, as well as how.”
About the EGF The Event Greening Forum (EGF) is a nonprofit organisation that aims to promote sustainability within the business events sector. The EGF was established through dedication and support of eight industry associations who are recognised as founding members. The founding members are key industry associations working together to promote South Africa as a destination for various types of events. They host educational sessions for industry and lobby government in an effort to implement sustainability principles into the daily operations of the events industry.
Want to know more?
If you would like to know more about event greening, visit www. eventgreening.co.za where you can browse the free resources, sign up to the monthly newsletter, or contact them directly with any queries. Contact: Lynn Mcleod T: 082 891 5883 E: lynn@eventgreening.co.za
Business Events Africa January 2019 33
SAACI NEWS
Standards and ethics drive professionalisation
By Rudi Van Der Vyver, chief executive officer of SAACI
With 2018 sweeping past in the blink of an eye, SAACI has been working hard to drive true professionalisation of the business events industry across Southern Africa. This remains a top priority for SAACI, and is of vital importance to drive the brand of Africa forward as a source of leading event destinations.
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s we see interest grow further in Africa from a foreign direct investment perspective into various industries, so comes the natural growth of business events, as this is a crucial element in driving awareness and bringing together business decision makers to encourage and cement these relationships and associated investments. Business events will continue to play an increasingly important role in not only putting Africa on the map, but also in driving the perception of Africa as the business investment destination of choice for future growth and sustainability. With this large responsibility on our industry, we remain fully committed to uplifting the standards we drive in the
industry as well as the ethical code we hold our members accountable to. SAACI, in partnership with other industry associations and our stakeholders, will focus heavily on eradicating practices which tarnish the image of our industry, and with our direct involvement as a member of the Tourism Business Council, we are committed to being the voice of our members and our industry. Collaboration is key. The closer we work together, the stronger we will be, and the international perception of Africa as a destination of choice will only continue to strengthen. SAACI has also worked on its membership processes, including membership applications. SAACI
membership is a crucial indicator of credibility, and we have implemented a strict application vetting process. We will also be focused on expanding the reach of SAACI both nationally and through closer collaboration with our neighbouring countries. With this broader audience, we aim to educate through various platforms offered by SAACI, and we will expand these platforms in various ways. We are very excited about the year ahead and we believe that Africa will move forward at a great pace if we continue to focus on collaboration, sharing of information, innovation and education. These elements, and the drive to professionalisation, will empower our African business events industry.
SITE NEWS
Leaving a legacy By Tahira Endean, CMP, DES, CED, head of events, Society for Incentive Travel Excellence (SITE)
It will always be humans weaving stories through art, motion and inflection who bring our brains and hearts into one place for lasting impact.
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hy are organisations more interested than ever in leaving a legacy in the wake of their events? There are many reasons including an authentic interest in supporting the community where you do business or meet, positive brand building through community service, and understanding humans like to be involved in activities they feel good about. All communities have areas of need. Whether you are new to including a social impact project or have a long history of projects, working with your local hosts, whether a corporation or a local chapter of your association, will provide guidance. If you don’t already have a project you support or are going to a new or unfamiliar destination you can work with the destination marketing organisation for suggestions. Many destination management companies are also well positioned to provide options and can often do this in a turnkey fashion, coordinating the project, any tools or supplies and suitable space and on-site coordination to make it a smooth process for all. Any of
these will happily assist you to thoughtfully find groups in need locally and help you develop a suitable event which maximises the experience for both community and the event participants. Key is keeping it real.
Incentives and social legacy, aka levelling up Should you include a social legacy event in your incentive programme? Like everything else, know your participants. Often your highest achievers are also deeply willing to give back in both monetary and nonmonetary ways and it may very well enrich their experience, providing an intrinsic reward as it aligns with their values. When you are engaged physically or emotionally connected by doing something locally meaningful, your internal reward systems are kicked up a notch. When planning a loyalty reward trip, a careful selection will create new conversations and deeper connections among participants. These will be the moments they cherish, and will grow relationships. When they share their experiences. The idea of “lifescaping”, how we photo-story our
lives, is real across generations, with events on the highlight reel. Our obligation as event designers is to offer up material worth sharing! We do this by creating photo-worthy special environments and moments that delight, and allow time (and Wi-Fi) for our guests to share these. Understand, it is not these photo moments that will create the transformations in thoughts, attitudes or behaviours that stakeholders are seeking when they invest in an event. These changes come not from the moments we capture, but from the moments we are involved in – listening, discussing, reflecting, playing, connecting. This is why legacy-building events work. Whether you choose social, environmental or combination events, you have the power to create a little magic for many. Event designers are now responsible for creating both long-term effects and memorable moments, and we are up for the challenge! What will you add to your next event? The article is an excerpt from Tahira’s book ‘Intentional Event Design, Our Professional Opportunity’.
What we’re all about: motivational experiences Why we do it? Business results! Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results. Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures. Site serves as a source of knowledge and best practices where members can make personal connections that sustain professional growth. Only one organisation sits at the critical intersection between those who seek the benefits of motivational tools and those who can provide these extraordinary experiences. That organisation is Site...
Contact
Email: info@sitesouthernafrica.com www.sitesouthernafrica.com www.siteglobal.com
MARKET NEWS
Rennies Travel joins global network BCD Travel recently announced that Rennies Travel has joined its Global Network, present in 109 countries worldwide. Headquartered in South Africa, Rennies Travel specialises in corporate travel, incentive and group travel, leisure travel and travel technologies.
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CD will continue to operate its current South African joint venture, BCD Travel South Africa, separately. Based on combined annual sales revenues for the two entities, BCD will consolidate its position as corporate travel market leader in South Africa. “Thanks to our current South African joint venture, we have a long-standing partnership with Bidvest, based on mutual trust and a shared commitment to quality,” said Adrian Woodward, vice president of BCD Travel’s EMEA Global Network. “This partnership with Rennies Travel is a logical next step. Rennies Travel is an excellent strategic addition to our Global Network, thanks to its impeccable reputation and ability to service clients of all sizes.”
Lidia Folli, chief executive officer of Bidvest’s travel cluster, BidTravel, said: “Based on BCD’s track record in South Africa, I have extremely high confidence in our ability to continue offering businesses from around the globe the highest service quality available in South Africa.” Bronwyn Philipps, chief executive officer for Rennies Travel, said: “Because our focus is on service and technology leadership, we believe BCD’s Global Network best meets our commitment to our clients. We chose BCD Travel as our global partner because of their global reach, their consistent delivery of and roadmap for innovation, their global data consolidation expertise and their service orientation across all markets around the world.”
With the sixth largest population in Africa, South Africa also has the continent’s second largest economy, with a gross domestic product of US$349 billion in 2017. The country's economy is highly diversified, with key industries including mining, agriculture and fisheries, vehicle manufacturing and assembly, food processing, telecommunication, energy, financial and business services, tourism and transportation. Mr Woodward added: “Our growth strategy prioritises partnerships and acquisitions in markets with significant customer transactions that also represent large growth and revenue potential. Many of our global customers invest significant travel spend in South Africa, and we project long-term growth in the country.”
ADVERTISERS’ INDEX
January 2019 Vol 39 No 1 ADVERTISER
PAGE EMAIL
WEBSITE
AAXO
32
aaxo@aaxo.co.za
www.aaxo.co.za
Chaos Theory
IFC
andrew@chaostheory.co.za
www.chaostheory.co.za
Cape Town International Convention Centre
21
info@cticc.co.za
www.cticc.co.za
Event Greening Forum
33
lynn@eventgreening.co.za
www.eventgreening.co.za
Expo Centre Johannesburg
OBC
info@expocentre.co.za
www.expocentre.co.za
EXSA
19
exsa@exsa.co.za
www.exsa.co.za
JSE Auditorium
OFC, 6-8
companyservices@jse.co.za
www.jse.co.za/events-and-facilities/venues
MJunxion
4
yolande@mjunxion.co.za
www.mjunxion.co.za
Plaslope
37
glenda.aereboe@plaslope.com
www.plaslope.com
SAACI
34
info@saaci.co.za
www.saaci.co.za
SITE
35
info@sitesouthernafrica.com
www.sitesouthernafrica.com
South African Tourism
9-12
convention@southafrica.net
www.businessevents.southafrica.net
Spier Hotel & Conference Centre
24-25
conference@spier.co.za
www.spier.co.za
Summer Place
28-29
info@summerplacesa.com
www.summerplacesa.com
Tourism Grading Council of South Africa
14-15
feedback@tourismgrading.co.za
www.tourismgrading.co.za
The Maslow
26-27
maslow@suninternational.com
https://www.suninternational.com/maslow/
The Westin Cape Town
17
01445.groupreservations@westin.com
www.westincapetown.com
36 Business Events Africa January 2019
www.businesseventsafrica.com
CALENDAR
Conferences, workshops and exhibitions of interest to the conference, exhibition and special events market For free entries in this calendar, please supply information to editorial@businesseventsafrica.com
LOCAL: 2019 30-31 JANUARY: Third Annual Exhibition of Exhibitions Venue: Ticketpro Dome, Northgate, Johannesburg Email: info@aaxo.co.za 31 JANUARY 2019: AAXO Roar Awards / EXSA-LLENCE Awards Montecasino, Johannesburg Tel: +27 (0)11 835 1565 Email: info@aaxo.co.za 26-27 FEBRUARY 2019: Meetings Africa Venue: Sandton Convention Centre, Johannesburg, South Africa www.meetingsafrica.co.za 7-9 APRIL 2019: International Luxury Travel Market | Africa Venue: Kirstenbosch National Botanical Garden, Cape Town Tel: +27(11) 549 8300 Email: megan.oberholzer@ reedexpoafrica.co.za www.iltm.com/africa
10-12 APRIL : Incentives, Business Travel & Meetings Expo Africa Venue: Cape Town International Convention Centre, Convention Square, Cape Town, South Africa Tel: +27(11) 549 8300 Email: megan.oberholzer@ reedexpoafrica.co.za www.ibtmafrica.com 10-12 APRIL 2019: World Travel Market Africa 2019 Venue: Cape Town International Convention Centre, Convention Square, Cape Town, South Africa www.africa.wtm.com 7-9 MAY 2019: Africa’s Travel Indaba Venue: Albert Luthuli Convention Centre (Durban ICC), South Africa Email: indaba@indaba-southafrica.co.za www.indaba-southafrica.co.za 5-6 JUNE 2019: Markex 2019 Venue: Sandton Convention Centre, Johannesburg, South Africa Tel: +27 (0)11 835 1565 www.markex.co.za
5-6 JUNE 2019: Madex 2019 Venue: Sandton Convention Centre, Johannesburg, South Africa Tel: +27 (0)11 835 1565 www.madex.co.za
INTERNATIONAL: 2019 11-14 JANUARY 2019: SITE Global Conference Venue: Bangkok, Thailand www.siteglobal.com/page/site-2019global-conference 18-20 FEBRUARY 2019: AIME 2019 Venue: Melbourne Convention Exhibition Centre, Melbourne | www.aime.com.au 25-27 MARCH 2019: ibtm Arabia Venue: Abu Dhabi, United Arab Emirates. www.ibtmarabia.com 21-23 MAY 2019: IMEX Frankfurt Venue: Messe Frankfurt Tel: +44 1273 227311 www.imexexhibitions.com 26-27 JUNE 2019: The Meetings Show UK Venue: Olympia London, United Kingdom www.themeetingsshow.com
TEL: +27 11 452 1115 FAX: +27 11 452 3609 WEBSITE: www.plaslope.com EMAIL: glenda.aereboe@plaslope.com
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• Debasafe® Tamper Evident Security Bags are used whenever tamper-evident movement is critical. • We manufacture to order and assist in tailor-made solutions to suit your security needs. • A comprehensive range of security features are standard on the bags and additional features can be added. • The sealing strip is used for exacting demands with a heat indicator displaying attempts to tamper. • Tampering by means of cold, heat, solvents, liquids & manipulation is clearly visible. • Bags can be customised according to customer’s requirements with exclusive numbering & bar-coding. • Bags are manufactured in either transparent or opaque LDPE film, in various grades to meet specific requirements.
www.businesseventsafrica.com
The bags are used for the safe movement of: • Government Departments • Foreign Exchange • Confidential Documents (Examinations, Elections, Passports, Visas etc.) • High Value Items (Diamonds, Precious Metals, Forensic Evidence, Cellphones, Computer Equipment) • Cash (Banks & Cash-in-Transit companies)
Business Events Africa January 2019 37
DIRECTORY
Learning | Growth | collaboration BOARD OF DIRECTORS National chairperson: Wayne Smith, Sales Ambassador, Century City Conference Centre e: wayne.j@ccconferencecentre.co.za c: +27 (0)83 448 1324 Vice-chairperson: Kim Roberts, The Forum Company e: kim.roberts@theforum.co.za c: +27 (0)82 652 2008 Treasurer: Glenn van Eck Chief Executive Officer Magnetic Storm e: glenn@magnetic.co.za c: +27 (0)82 800 2616 Public officer: Denise Kemp Director, Eastern Sun Events e: denise@esternsun.co.za c: +27 (0)82 654 9755 Chief executive officer: Rudi Van Der Vyver e: ceo@saaci.org c: +27 (0)84 580 9882
Directors EC chairperson: Andrew Stewart PeriExpo e: andrew@periexpo.co.za c: +27 (0)82 578 5987 KZN chairperson: Nick Papadopoulos Eat Greek Caterers e: nick@eatgreek.catering c: +27 (0)84 505 0113 JHB chairperson: Lorin Bowen Lorin Bowen e: lorin@lorinbowen.co.za c: + 27 (0)82 433 8687 WC chairperson: Jaques Fouche Gearhouse e: jfouche@gearhouse.co.za c: +27 (0)83 607 2046 Tshwane chairperson: Leon Pheiffer EPH Productions e: leon@ephproductions.co.za c: + 27 (0)82 924 9046 C&E forum: Gwyn Matthews Southern Cross Conferences e: gwyn@scconferences.com c: +27 (0)21 683 5106
Vice-chairperson: David Limbert Magnetic Storm e: david@magnetic.co.za t: +27 (0)41 393 4800
Minister Kganyago ATKV e: MinisterK@atkv.org.za c: +27 (0)79 513 8708
Nonhlanhla Tshabalala City of Tshwane e: nonhlanhlat@tshwane.gov.za c: +27 (0)71 351 4458
Chad Botha Inspire Furniture Hire & Sales e: chad@inspirefurniture.co.za c: +27 (0)61 497 2945
Kwa-Zulu Natal
John Arvanitakis Chat’R Experience e: john@chatr.solutions c: +27 (0)83 415 2774
COMMITTEE:
Mashudu Sarah Mills Late Harvest Catering & Events e: mashudu@Lhce.co.za c: +27 (0)82 494 3552
Mande Bage Eastern Sun Events e: speakers@easternsun.co.za c: +27 (0)82 565 7513
Moses Gontai Namanje Events Solutions e: moses@namanjeevents.co.za c: +27 (0)73 407 9322
Gill Dickie Bidvest Car Rental e: gilld@bidvestcarrental.co.za c: +27 (0)79 527 7619
Zoë Van Niekerk Reed Exhibitions South Africa e: zoe@scandisplay.co.za c: +27 (0)83 568 9819
Sadie Isaacs NMBT e: conference@nmbt.co.za c: +27 (0)82 990 7652
Ruth Baldwin Contact Publications e: ruth@businesseventsafrica.com c: +27 (0)72 897 6752
Coordinator: Wendy Knott-Craig SAACI e: ecbranch@saaci.co.za c: +27 (0)73 201 8699
Tshwane
Loudeaux Minnie AW Events e: loudeaux@aweventsza.com c: +27 (0)82 961 6309 Caro Morgan Exbo e: caro@exbo.co.za Tricia Wood Cape St Francis Resort e: tricia@capestfrancisresort.co.za c: +27 (0)83 506 9565
Johannesburg Chairperson: Lorin Bowen Lorin Bowen e: lorin@lorinbowen.co.za c: +27 (0)82 433 8687 Vice-chairperson: Michelle Bingham Tsogo Sun e: Michelle.Bingham@tsogosun.com c: +27 (0)82 339 0342 Treasurer: Manuela Gomes Bidvest Car Rental e: manuelag@bidvestcarrental.co.za c: +27 (0)82 065 9272 Coordinator: Letticia Ndhlala SAACI e: letticia@saaci.org c: +27 (0)71 294 6844
Chairperson: Leon Pheiffer EPH Productions e: leon@ephproductions.co.za c: 082 924 9046 Vice-chairperson: Melanie Pretorius CSIR ICC e: mpretorius1@csir.co.za c: +27 (0)82 410 1202 Treasurer: Emily Naidoo CSIR ICC e: enaidoo@csir.co.za c: +27 (0)84 441 1005 Coordinator: Letticia Ndhlala SAACI e: letticia@saaci.org c: +27 (0)71 294 6844
COMMITTEE: Corné Engelbrecht SAVETCON e: corne@savetcon.co.za c: +27 (0)82 925 9241 Anette Burden Casa Toscana e: anette@casatoscana.co.a c: +27 (0)82 787 6144 Jeana Turner Avianto e: jeana.t@outlook.com c: +27 (0) 83 400 2685
COMMITTEE:
Herkie du Preez Event Wizards e: herkie@eventwizards.co.za c: +27 (0)82 839 3489
Eastern Cape
Aidan Koen Compex e: aidan@compex.co.za c: +27 (0)82 561 3188
Mandie Papendorf Jukwaa Group e: m.papendorf@jukwaa.net c: +27 (0)82 563 0191
Chairperson: Andrew Stewart PeriExpo e: andrew@periexpo.co.za c: +27 (0)82 578 5987
Brendan Vogt Guvon Hotels e: brendan@guvon.co.za c: +27 (0)83 709 0480
Nellie Swart UNISA e: swartmp@unisa.ac.za c: +27 (0)82 771 0270
Government representative: Nonnie Kubeka Gauteng Convention & Events Bureau e: nonnie@gauteng.net c: +27 (0)83 571 7410
38 Business Events Africa January 2019
Chairperson: Tracey Delport The Hospitality Experience c: +27 (0)83 293 5190 Vice-chairperson: Nick Papadopoulos Eat Greek Caterers e: nick@eatgreek.catering c: +27(0)84 505 0113 Treasurer: Kim Jackson Greyville Convention Centre t: +27 31 309 1430 Branch coordinator: Amanda O Mathe Ndlovukazi Online Media e: amanda@ndlovukazionline.co.za
Western Cape Chairperson: Jaques Fouche Gearhouse e: jaques.fouche@ gearhouse.co.za c: +27 (0)83 607 2046 Vice-chairperson: Angela Lorimer Spier e: angelal@spier.co.za t: +27 (0)21 809 1101 Treasurer: Thiru Naidoo Cape Town & Western Cape Convention Bureau e: thiru@wesgro.co.za t: +27 (0)21 487 8600
COMMITTEE: Esmaré Steinhöfel ICCA e: esmare.s@iccaworld.org c: +27 (0)84 056 5544 Esti Venske CPUT e: venskee@cput.ac.za Cindy Buser Mirchee e: cindy@mirchee.co.za c: +27 (0)72 192 5656 Zimkitha Bavuma CPUT e: zim@live.co.za Zandri Swartz Century City Convention Centre e: zandri.s@ ccconferencecentre. co.za t: +27 (0)21 204 8000 Andrew Gibson Magnetic Storm e: andrew@magnetic.co.za c: +27 (0)74 588 3054 Adele Martiz CTICC e: adele@cticc.co.za Ansu Colditz XL Millennium e: ansuc@millenniumtravel.co.za Alex Wrottesley Into Africa e: alex@intoafrica.co.za
www.businesseventsafrica.com
DIRECTORY
aaxo
AAXO – Association of African Exhibition Organisers
First Floor, Auditorium Building Gate 2, Johanensburg Expo Centre, Nasrec, Corner Rand Show & Nasrec Roads, Johannesburg, 2013 t: +27 (0)11 835 1565 e: aaxo@aaxo.co.za
EXSA OFFICE t: +27 (0)10 300 7907 e: info@exsa.co.za www.exsa.co.za Chair: Doug Rix, DK Design t: +27 (0)82 579 7071 e: dougrix@wol.co.za Vice Chair: Gill Gibbs, Blu Cube t: +27 (0)83 260 8035 e: gill@blu3.co.za Treasurer: Moses Nefale, Scan Display t: +27 (0)11 447 4777 e: moses@scandisplay.co.za Board members Adele Von Well, GL events
General manager: Wesley Lofstedt t: +27 (0)11 835 1565 e: wesley@aaxo.co.za Chairperson: Leatitia van Straten, Specialised Exhibitions Vice chairperson: Projeni Pather, Exposure Marketing Treasurer: Phil Woods, TE Trade Events Board members: Elaine Crewe, Reed Exhibitions Chanelle Hingston, Spintelligent Dee Reuvers, SA Confex Nomathemba Ndlovu, ZITF
t: +27 (0)82 464 8702 e: adele.vonwell@gl-events.com
EGF – Event Greening Forum 179 Jan Smuts Ave, Parktown North, Private Bag X7000, Parklands 2121 t: +27 (0)11 447 4777 info@eventgreening.co.za www.eventgreening.co.za Chairperson: Greg McManus Vice-Chairperson: Neo Mohlatlole
ICCA African Chapter: Chair: Lindiwe Rakharebe Durban International Convention Centre t: +27 (0)31 360 1000 e: LindiweR@icc.co.za Deputy Chair: Nana Gecaga ICCA – International Congress Kenyatta International Convention Centre & Convention t: +254 20 326 1000 Association e: md@kicc.co.ke
Patrick Cronning, Expo Guys t: +27 (0)83 281 5584 e: pat@expoguys.co.za Aubrey Eloff, Two Way Exhibitions e: aubrey@twowaysa.co.za Co-opted: Chad Botha, Inspire Furniture t: +27 (0)61 497 2945 e: chad@inspirefurniture.co.za Membership and media enquiries Mark John Cartmell t: +27 (0)76 979 7003 e: ceo@brightgiants.com
Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence
President: Peter-John Mitrovich e: peter-john.mitrovich@grosvenortours.com c: +27 (0)82 318 1889 Daryl Keywood e: daryl@walthers.co.za c: +27 (0)82 904 4967
Secretariat: Esmaré Steinhöfel ICCA Africa Regional director c: +27 (0)84 056 5544 e: esmare.s@iccaworld.org. www.iccaworld.com/dbs/ africanchapter www.iccaworld.com
Johan Venter e: johan@urbanginga.co.za c: +27 (0)83 558 2349 Kyasha Bhoola e: kyasha@africanlink.co.za c: +27 (0)72 614 0069 Barry Futter e: barry@adventureworks.co.za c: +27 (0)82 790 9015 Secretariat: Mariaan Burger e: info@sitesouthernafrica.com c: +27 (0)82 557 8041
OTHER ASSOCIATIONS OF INTEREST TO THE INDUSTRY ABTA – African Business Travel Association Box 2594, Pinegowrie, 2123 t: +27 (0)11 888 8178 c: +27 (0)83 679 2110 e: monique@abta.co.za www.abta.co.za Founder: Monique Swart ANTOR – Association of National Tourist Office Representatives Box 41022, Craighall 2024 e: info@antor.co.za | www.antor.co.za ASATA – Association of Southern African Travel Agents PO Box 650539, Benmore, 2010 t: +27 (0)11 293 0560/61 e: barbara@asata.co.za e: general@asata.co.za Office manager: Barbara Viljoen Council of Events Professionals Africa e: melanie@cepafrica.co.za t: +27 11 880 5883 www.cepa.co.za
FEDHASA National Office – Federated Hospitality Association of Southern Africa PO Box 3853, The Reeds, 0157 t: +27 (0)12 771 5568 c: + 27 (0)82 552 9862
www.businesseventsafrica.com
e: ceo@fedhasa.co.za www.fedhasa.co.za Chief executive: Tshifhiwa Tshivhengwa PSASA – Professional Speakers Association of Southern Africa t: +27 (0)11 462 9465 c: +27 (0)83 458 6114 e: admin@psasouthernafrica.co.za www.psasouthernafrica.co.za SABOA – Southern African Bus Operators Association Postnet Suite 393, Private Bag X033, Rivonia 2128 t: +27 (0)11 511 7641 e: saboa@saboa.co.za | www.saboa.co.za SACIA – Southern African Communications Industries Association 96 The Bridles, Douglas Crescent, Sundowner, 2188 t: +27 (0)11 083 6418 c: +27 (0)82 555 5556 e: kevan@sacia.org.za Executive director: Kevan Jones SATI – South African Translators’ Institute Executive director: Marion Boers t: +27 (0)11 803 2681 e: office@translators.org.za www.translators.org.za
SATSA – Southern Africa Tourism Services Association Box 900, Ferndale 2160 t: +27 (0)11 886 9996 e: pa@satsa.co.za | www.satsa.com SKAL International South Africa Secretary: Anne Lamb t: +27 (0)21 434 7023 c: +27 (0)82 708 1836 e: anne@yebo.co.za www.skalsouthafrica.org STA – Sandton Tourism Association t: +27 (0)83 558 5445 e: secretariat@sandtontourism.com www.sandtontourism.com TBCSA – Tourism Business Council of South Africa Box 11655, Centurion 0046 t: +27 (0)12 664 0120 f: +27 (0)12 664 0103 e: comms@tbcsa.travel www.tbcsa.travel | www.tomsa.co.za Member relations manager: Boitumelo Moleleki TGCSA – Tourism Grading Council of South Africa Private Bag X10012, Sandton 2146 t: +27 (0)11 895 3000
f: +27 (0)11 895 3001 e: enquiries@tourismgrading.co.za TINSA – Interpreters/ Translators Network of Southern Africa e: info@interpreter.org.za t/f: +27 (0)11 485 2511 c: +27 (0)83 249 0010 www.interpreter.org.za TPSA – Technical Production Services Association 96 The Bridles, Douglas Crescent, Sundowner, 2188 t: +27 (0)11 083 6418 c: +27 (0)82 555 5556 e: kevan@sacia.org.za www.tpsa.co.za Executive director: Kevan Jones TTA – Tshwane Tourism Association Box 395, Pretoria 0001 t: +27 (0)12 841 4212 e: secretary@tshwanetourism.com www.tshwanetourism.com Chairperson: Bronwen Cadle de Ponte Secretary: Sithembile Nzimande Membership coordinator: Liz Oosthuysen e: membership@tshwanetourism.com
Business Events Africa January 2019 39
THE LAST WORD
IBTM Trends Watch report
paints a picture of opportunity IBTM’s much-anticipated IBTM World Trends Watch report was unveiled at the end of November to a global audience of meetings and events professionals at IBTM World in Barcelona. The report paints a picture of a changing world, but one with myriad exciting opportunities for the meetings and events world to seize.
R
eflective of the rising number of challenges and opportunities presented by technology, new for this year is a chapter dedicated to tech trends. This section of the report asks which new industries are likely to converge with technology and points to ways that the meetings and events industry has already embraced ITC, such as sensory tracking, VR and AR, as well as the many potential ways that the industry might use technology in the future. The annual report, which looks at business, geography and technology, and relates them back to business events, brings together over 25 key sources of existing industry data and interviews with industry luminaries. Compiled and written by Dr Rob Davidson, managing director of MICE Knowledge and Alistair Turner, managing director of EIGHT PR & Marketing, it is designed to provide a snapshot of the current state of the industry, as well as a forecast for the year ahead. Commenting on the report, Mr Turner said: “While we are undoubtedly living through an age of uncertainty, there are some real opportunities for the industry. It’s evident that there is growth in both industries and economies around the world and this is feeding genuine confidence within meetings and events. “What’s also clear is the impact technology is having on our industry and the opportunities that are being presented as a result. This year we decided to explore the macro trends within the global technology industries, and here we found evidence of dynamism within business, the creation of entire new industries, and the regeneration of historically unmoving ones - all great news for the meetings and events industry as this dynamism drives communication, opinion leadership,
The IBTM Trends Watch report 2018 is available to download at www.ibtmworld.com
meetings, education, networking, sales exhibitions, professional congresses and product launches.” In-depth country by country analysis highlights growth opportunities in South Africa with high hopes for new leader Cyril Ramaphosa as well as the potential benefits from North Africa’s first high speed rail link. In Asia Pacific, the report points to China’s trade dispute with the US as of particular significance, while Australia is looking to be an increasingly strong market. The market in Europe remains positive, with mature markets demanding enhanced engagement and innovation. And, despite ongoing Brexit negotiations casting uncertainty over how the final deal will play out for airlines, visas and border control, the popularity of London as a destination has not abated.
40 Business Events Africa January 2019
Latin America looks to be on the ascendant, while North America, though affected by trading difficulties with certain countries, has had a buoyant economy throughout 2018 and into 2019 that is driving growth in the meetings and events industry. The Middle East, faced with continued volatility in the oil market, is turning to business and leisure tourism to boost their economies, leading to increased growth in the region’s meetings and events economy. Commenting on the outlook for associations into 2019, the report points to research carried out by ICCA finding that destinations are taking more control in harnessing their local intellectual capital to attract events and put on their own events, in partnership with the ambassadors, communities and those involved in the knowledge economy. In terms of incentives, the report finds that spend per person has increased, as has the number of people eligible for incentive trips. At the same time cost savings have become more important. In the incentive world, ethical choices are key, not just in terms of location but also activities. Discussion around wellbeing has increased both inside and outside the industry, and demand for incentives which incorporate a wellbeing element has soared. Shane Hannam, portfolio director, IBTM World said: “The IBTM Trends Watch report provides a valuable starting point for debate and discussion as well as helping to inform business choices for the year ahead. The report echoes our findings on the growing influence of technology in events, something IBTM World celebrates this year, as well as the continuing robustness of our industry. We are looking forward to another productive and exciting 2019.” www.businesseventsafrica.com
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