Business Events Africa July 2017 by Contact Publications

www.businesseventsafrica.com

Voice of the Business Events Industry in Africa

July 2017

SIZE DOES MATTER

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Spaces

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Best.

Experiences

Cape Town International Convention Centre

NEW

DIGITAL

DIRECTORY

AFRICA’S LEADING

BUSINESS EVENTS DIRECTORY Business Events Africa is known for having the most comprehensive directory of venues, service providers, speakers and conference organisers in Africa. We have been a trusted source of information for more than 37 years, and now offer this valuable resource online. The market is tough out there. What makes your business different from any other? For starters, be more accessible on the internet. Online searches are now the preferred method of finding information and contact details, so the better your online presence, the more business you will get.

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Affordable advertising is just a click away. Visit www.businesseventsafrica.com/directory

CONTENTS

JULY 2017

africa.com

vents www.businesse

Voice of the

nts Industry

Business Eve

Special features

July 2017

in Africa

12 SPOTLIGHT ON STELLENBOSCH 360

TTER IZE DOES MA

Stellenbosch 360, in partnership with Wesgro and the South Africa National Convention Bureau hosted a “first of its kind” for the region, Business Tourism Indaba on 13 June 2017. Close to 200 delegates attended the event. Irene Costa, editor, reports...

14 SAACI CONGRESS 2017 REPORTBACK

Big.

Spaces

Better.

Options Cape Town

Best.

Experiences al Convention

Internation

Centre

About the cover THE EVOLUTION OF AN ICON As steel and glass fuse in the construction of the expansion project of the Cape Town International Convention Centre, we take a look at the new spaces being added to this iconic meetings venue.

The SAACI Congress 2017 “innovation@work preparing for multiple futures” delivered on content and offered great networking opportunities between sessions and at the social events. The Congress took place from 2-4 June 2017 at the CSIR ICC in Pretoria.

18 DESTINATION FEATURE: MAURITIUS Outrigger Mauritius Beach Resort has unveiled Crystal, a unique meeting space in the south of the island. This new concept opens opportunities for the resort in the events and MICE sector, from meetings and conferences to exceptional gala dinners and weddings.

20 VENUE OF THE MONTH The Royal Elephant Hotel & Conference Centre is a splendid Moroccan themed property situated in Centurion, linking the main business hubs of Johannesburg, Midrand and Pretoria.

The authority on meetings, exhibitions, special events and incentives management

Published by the proprietor Contact Publications (Pty) Ltd (Reg No. 1981/011920/07)

HEAD OFFICE PHYSICAL ADDRESS: Suite 1, Fields Shopping Centre, Old Main Road, Kloof 3610 HEAD OFFICE POSTAL ADDRESS: PO Box 414, Kloof 3640, South Africa TEL: +27 31 764 6977 FAX: 086 762 1867 EMAIL: contact@contactpub.co.za PUBLISHER: Godfrey King gk@contactpub.co.za MANAGING DIRECTOR: Malcolm King malcolm@contactpub.co.za

GENERAL MANAGER: Kyle Niemann kyle@contactpub.co.za EDITOR: Irene Costa gomesi@iafrica.com

International perspective

CIRCULATION: Jackie Goosen jackie@contactpub.co.za

23 Being an international delegate

PRODUCTION LEADER: Colleen McCann colleen@contactpub.co.za

Venue news

DESIGN & LAYOUT: Hayley Mendelow hayley@contactpub.co.za SALES REPRESENTATIVES: Pierre Grobler +27 (0)82 900 4026 pierre@businesseventsafrica.com Jean Ramsay +27 (0)63 082 7615 jean@contactpub.co.za Nathalie Fuchs +27 (0)82 321 9856 nathalie@contactpub.co.za

24 Host your year-end function at the JEC

Company update 25 Crystal Events Africa increases its continental footprint

PUBLICATION DETAILS: Volume 37 No 6 Business Events Africa has 12 issues a year and is published monthly, with the Yearbook in June.

Regular features

Printed by

4 Editor’s Comment

28 Index of advertisers

6 News

29 Calendar

11 Personality Profile 26 EXSA News

30 Directory & Associations of interest to the industry

27 SITE News

32 The Last Word

22 Future Focus

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Editor’s comment

Start living in the now The ever changing world can be for some exhilarating but for others frightening.

e live in a fast paced, immediate world where expectations are higher than ever before. Our lives are without a doubt stressful and at times anxiety levels are off the charts. We blame our work, our environment, our economy but honestly, we need to take responsibility for ourselves and every now again learn to ‘switch off’ and find the balance. I am definitely one of those people that has over the last few months complained about how busy I am and how I’m finding it difficult to get off the ‘hamster wheel’. We are in the second half of the year Business Africait- Half 01:40:21 PMbad and yes, haspage.ai been1 a2017/04/25 busy year – the

economy has meant we all have had to do a lot more for a lot less business than any other year. However, finding the balance between work life and personal life needs to remain key. Our biggest mistake - carrying our work with us 24/7. Our smart phones are fantastic but we need to learn to switch off after hours so we can learn to spend quality one on one time with our families and friends. More than ever before, we need to train ourselves to put away our devices and stop living through social media and start living in the now. I honestly believe this needs to happen – a daily technology detox – even if it is only for one hour. I have no doubt this will make for a better balanced life. Besides from a sanity perspective, life is short and we need to learn to enjoy doing

Credit: Hein Liebetrau

things we want to do with the people we love. It is true, life isn’t all about work but if you do what you love the grey area is quite large. I have made great friends in the business events sector and have no doubt these relationships will be for life.

Irene

Email: gomesi@iafrica.com

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2 Conference Venues | Meetings and Events | Team Building Activities Gala Dinners | Intimate “Bush Braai” Experience

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Ensure your Year-End Function or Office Christmas Party is a spectacular success. Peermont Resorts offer a superb choice of multipurpose venues catering from 20 to 1500. Choose from specially priced buffets or set menus, tailored to suit your palate and your budget! Complimentary Welcome Drink, Venue Hire, Décor, Linen, Christmas Hats and Crackers.*

Bookings open from 15 September to 15 December 2017. Call Peermont Group Sales TODAY on 011 928 1903 or email: sales@peermont.com

RELAXING STAYS. EXCITING TIMES.

YEAR-END FUNCTION PACKAGES ARE AVAILABLE AT THESE PEERMONT RESORTS EMPERORS PALACE in Johannesburg, GRACELAND in Secunda, UMFOLOZI in Empangeni, RIO in Klerksdorp, KHORONI in Thohoyandou, FRONTIER INN in Bethlehem, MMABATHO PALMS in Mafikeng, THABA MOSHATE in Burgersfort, UMODZI PARK in Lilongwe, Malawi, THE GRAND PALM, and GICC in Gaborone, Botswana. *T’s & C’s apply.

News

Tony takes a bow Tony Rubin, general manager of SAB World of Beer will retire at the end of August. His professional career in the hospitality and attractions industry has spanned 49 years, eight cities and two countries.

r Rubin joined SAB World of Beer in Newton, Johannesburg, in November 2014. “The SAB World of Beer has been a very rewarding journey, with my focus being on developing a successor, as well as looking at the business with a critical eye and ensuring that financial management is followed responsibly. The staff at World of Beer are an amazing group of people and it has been a privilege to work with them,” Mr Rubin said. Born in Johannesburg, Mr Rubin was raised in Johannesburg and educated at Pretoria Boys’ High School, before he entered the hospitality and tourism field as a trainee manager with Boulevard Hotels in 1969. After a number of years at the Bulawayo Sun and Karos Hotel group, Mr Rubin joined the Holiday Inn/Southern Sun group, where he would remained until 2000. He then joined Global Resorts as the general manager of hotel operations,

where he oversaw the implementation of standards, staff training and the opening of the five-star Emperor Hotel and threestar Senator Hotel. After a brief return to Southern Sun in 2002 and a term as chief executive officer of the Dainfern Residential and Golf Estate in 2003, he was ready to slow down slightly. He ran a small beverages company until he received an offer to join Maropeng. He joined Maropeng, in the Cradle of Humankind in 2007. During his time there as managing director, he was responsible for the operation of the businesses at Maropeng and the Sterkfontein Caves, which included a small boutique hotel, exhibition centre, conference facilities and the Sterkfontein Cave tours. Mr Rubin was approached by Maropeng because of his background. He was a successful and experienced hotelier. The chance to do something different persuaded him to join Maropeng.

Tony believes that “good management is good manners”. “I believe you need to show people respect, no matter what their designation is. You need to listen to them, greet them and recognise their abilities,” Mr Rubin said. Mr Rubin is a firm believer in empowering people. It is no wonder he will be assisting Angela James, after a four month sabbatical, with her foundation called Choices which looks at life choices and their consequences. Furthermore, Mr Rubin would like to consult to the hospitality sector. Mr Rubin is also a proud family man, married to his wife Denise for 44 years. He has two sons and has two grandchildren. He is looking forward to extra golf but mostly, enjoying what he loves doing – empowering people. Mr Rubin’s next chapter is unwritten, but will no doubt be within the hospitality industry, one way or another.

Tributes from colleagues I never actually worked for Tony, but got to know him towards the end of his time at Tsogo Sun (then Southern Sun). I have fondly nicknamed him “gramps”. He used to drive a Jaguar, with a Gramps number plate. Tony is a true hotelier – real gentleman and someone who most hoteliers know, respect and look up to. Samantha Croft, general manager of the Southern Sun Elangeni and Maharani I had the privilege to work with Tony Rubin for seven years at Maropeng. He led from the heart and inspired everyone to be the best version of themselves. Compassionate and kind, yet a hard task master when it came to delivering what was required.

Going out to events with him was always fun as he would be continually approached by a varied assortment of people all professing their thrill at seeing him again. He would always explain that these people had worked for him at one time or another. I am honoured that I have joined that club of “someone who worked for Tony Rubin!” He leaves a lasting legacy in the industry. Lindsay Marshall, curator, Maropeng

Tony Rubin has been a highlight of my own journey in the hospitality industry. Tony’s integrity, passion, intellect and industry knowledge is only surpassed by his respect and regard for the people he works with. Tony is a motivator and a true leader You will be missed Tony. The industry is saying farewell to one of the best. Thank you for the honour of working with you all these years. It’s farewell, but not goodbye. Anita Foxcroft, director of Southern Spoor

Every now and again a few lucky people have the privilege of working alongside and getting to know a person who they consider to be a mentor, motivator and someone that they look up to and hold in high regard. I’m one of those privileged people. Meeting and working alongside

What can I say? When I first found out Tony was going to be World of Beer’s new general I did a little research on him and found out that he is highly thought of and respected in the hospitality industry. It was a little intimidating, but once I actually met him, I was put at ease.

News

Milestone BEE deal for 3D Group In what has been described by management as a “milestone BEE deal”, Tsholo Wesi and Clarissa Carsten, an ambitious and tenacious duo, have fast-tracked their goal of guiding the fortunes of leading conference, exhibitions and events solutions company in Africa with their acquisition of a 51 per cent share in the 3D Group.

riginally from the Northern Cape, Ms Wesi and Ms Carsten have earned a reputation for their determination, flair, and acute business acumen. 3D Group was established 1995 and has grown from humble roots in managing director John Kullmann’s garage to the largest exhibition infrastructure and design stand-building company in southern Africa. Tsholo and Clarissa are not only joining its board of directors, but playing a major role in the day-to-day running of the business. According to 3D group marketing & sales director, Conrad Kullmann, the deal is a milestone event for the exhibitions company marrying a dynamic, young BEE business with an experienced, professional group of companies. “The 3D Group has the capacity to design, construct, project manage and execute up to 400 events, exhibitions or exhibits a year. “In addition, its relationship with the international modular stand format, Octanorm, means it can design locally and

build internationally very cost-effectively. “Furthermore, its custom stand design and construction skills are acknowledged as among the best in the industry and its shopfitting, furniture hire, large format digital printing and shell scheme businesses are all optimised to ensure the success of any project. “Tsholo and Clarissa, who have worked successfully in the local and international leisure and business tourism destination sector since 2007, are a tireless duo with boundless enthusiasm and professionalism. “Those qualities alone make them a welcome addition to the 3D Group team. But, they’ll also be bringing considerable new business development skills to the company. “This deal elevates the 3D Group to a new level. It will grow the brand in sectors where 3D has historically not had as much presence as it would like, and it will enable the existing 3D Group team to transfer the skills its built up over many years to a new team. It’s something we’ve all been looking forward to doing for some time now.”

All I can say about my experience with Tony is that I feel very privileged and honoured to have met him and worked with him (note not for him, but with) as he really is a wonderful human being. His door is always open to you as well as his heart. He gets to know you and your whole family and he is always willing to give advice and share his wisdom and knowledge with you. He’s not a BOSS but a true LEADER! I am honestly going to miss his happy, playfulness. I’m glad I got the opportunity to have Tony as my leader and I wish him and his beautiful, loving wife Denise a wonderful and well deserved retirement together. I know our paths will always cross as Tony & Denise will always be a part of my family. Crystal van Helsdingen, marketing officer at the SAB World of Beer

You are a wonderful teacher, boss, leader, most of all a father. You are everything one could look for in a good mentor. You welcomed me and my family in your space and groomed me to be sound professional with good attitude and made working with you an interesting and memorable experience. Not only have you been a fantastic mentor to me, but you have taught me how to mentor other people. Thank you for being such a great role model, you opened my eyes to new opportunities, enhanced my thinking capacity and strengthened my capabilities. I will forever be grateful for your guidance and kindness. You have been an exemplary and visionary leader who has dedicated his life to the service of humanity. I learn something new from you every day, you have provided me with a strong

Tsholo Wesi and Clarissa Carsten

For their part, Tsholo and Clarissa are excited about the deal because of the opportunity for skills transfer across all levels of the business – top management, middle management and shop floor – and because it has fast-tracked their desire to guide the fortunes of a leading holistic conference, exhibitions and events solutions company in Africa. “Our talent is in networking, identifying opportunities, ideas and delivering on those. But we have always worked with solutions providers to do the physical work – the design, the construction, the build, the breakdown,” Tsholo said. “Now, with 51 per cent of 3D Group as an arrow in our quiver, we’ll be in a position to do just that, and take our offering to the next level. It’s hugely exciting and we look forward to making a real impact in the southern African industry.”

foundation in the tourism industry that can be confusing. Your perseverance, integrity and people-loving nature are just a few of your qualities that will continue to inspire me. You are an inspiration and I hope to inspire others as you have inspired me. Felicia Mokoena, operations team leader of SAB World of Beer I have never worked with Tony Rubin but I have known him for years. He is a really good friend and is very active in SATSA and the GMs Forum. He is definitely a man of great humour and a practical joker – every time we meet he always stirs whatever ever drink I’m having with his finger – I just hope it is his ‘kosher’ finger! I wish him well on this new chapter of his life. Charles Drewe, general manager of Indaba Hotel

Cover story

The evolution of an ICON As steel and glass fuse in the construction of the expansion project of the Cape Town International Convention Centre (CTICC), we take a look at the new venue spaces being added to this iconic meetings venue.

lanked by Table Bay Harbour on one side and the buzz of Cape Town city centre on the other, the CTICC’s 31 148m2 expansion project, CTICC East, is taking shape – a fusion of stone, steel and glass. Opening in 2017, CTICC East will be incorporated into the original building and the two facilities will form an event venue complex that will offer clients more options, new spaces, and greater flexibility for their events.

ORIENTATION Attentive visitors will notice that CTICC East’s design is in keeping with its original counterpart to offer a seamless visual and event experience if you are running events across the CTICC complex. Conversely, a number of new design elements have

been included to delight event managers. The most striking feature of CTICC East when standing in the luxurious reception foyer, is its impressive 28 m floor to ceiling height. Unlike the current building, CTICC East is built across six floors and will have four levels above ground and two subterranean levels. Exhibition halls will span across two floors with three halls per floor; the first mezzanine level will house meeting rooms and meeting suites; the second floor will have further meeting rooms and the second mezzanine level will house two terrace rooms. Subterranean levels will house parking bays, kitchens and service areas; and up-top a delightful rooftop garden. Thanks to its multi-level structure, CTICC East will offer views of the harbour and of Cape Town’s Foreshore

area which is now undergoing dramatic changes due to a number of new infrastructure developments. Driving into Cape Town along the elevated freeways, you can immediately see that the Centre is also making use of material that encourages the use and diffusion of natural light. A saw tooth roof offers the ability to deflect direct sunlight while admitting natural light deep into the building. Extensive glazing across the Western façade will bathe the Centre’s public spaces and reception with natural light. These measures, as well as electrical submetering, energy saving devices, waste management and water conservation processes, have earned the Centre a Four Green Star rating by the Green Building Council of South Africa.

Cover story

View of balcony towards Coen Steytler Avenue

View of concourse from level 1

“The CTICC has always focused on sustainability as a core business practice,” says Julie-May Ellingson, the CTICC’s chief executive officer. “Across the globe, consumers and event managers are demanding companies to follow sustainable business processes. “From an environmental perspective, waste management, energy consumption, local sourcing, and water conservation are key areas of concern for convention centres. The expansion project always had to have serious sustainability credentials.”

rooms, often used for cocktails and evening functions. Now, CTICC East will have two terrace rooms for such events. What’s more, event managers will be able to host informal network sessions, sultry cocktail sessions and magical functions on CTICC East’s 500 m2 rooftop garden. Overall, CTICC East has more exterior balconies than the original building and a coffee shop opening up to the pedestrian thoroughfare. “These are exciting venues and new additions to the CTICC’s inventory. These features invite the outdoors in and will allow you to feel the pulse and rhythm of the city. It will create an inviting and lively atmosphere around this part of the Foreshore,” continues Ms Ellingson. CTICC East offers 10 000 m2 of multipurpose conference and exhibition space with halls numbered 5 to 10

VENUE SPACES Over the years, the Roof Terrace venue has become one of the CTICC’s most popular

View of entrance

View of concourse towards the harbour

running across the ground floor and second level. The exhibition halls on the upper floors will not only be carpeted, but Exhibition Hall 10 will have acoustic panelling and an external balcony that looks onto the harbour and Cape Town’s pulsating traffic arteries. “The venue is not even finalised yet, but has already captured the imagination of our sales teams who have identified it as an ideal banquet hall,” reveals Ms Ellingson. Approximately 3 000 m2 of formal and informal space is being constructed in

Cover story

View of concourse from the ground floor

the new building. Corporate clients will be particularly interested in CTICC East’s meeting rooms and suites. These subdivisible rooms face toward the city centre, and will be great venues for corporate meetings, training sessions and workshops. In keeping with current architecture and as an homage to the bio-diversity of the Cape floral kingdom, the centre’s meeting rooms will be named according to indigenous flowers. This design interpretation will also be applied on interior finishings in other parts of the Centre.

GATHERING SUPPORT Sales and marketing teams have been working hard to create awareness of the new venue. CTICC East has struck a chord with international associations having already secured events up until 2022. The Global Evidence Summit in September 2017 will see all of CTICC East’s meeting rooms being used for View of Hall 10

breakaway rooms and Halls 8 to 10 for the association’s gala dinner. In addition, the 19th annual AfricaCom, will be expanding into CTICC East from 2017 for its 10th year at the Centre. The event takes place in November this year. Finding solutions for feeding the earth’s nine billion people will be the focus of the Global Food Security Conference in December 2017 which will be completely hosted in CTICC East. “The World Ophthalmology Congress in 2020 promises to attract 15 000 delegates and is the largest event the Centre has secured in its 13-year history. We would not have been able to secure this event without the expansion,” explains Ms Ellingson. International experts in bio-medicine will meet in CTICC East for the 18th International Congress of Immunology in August 2022. With a forecast attendance of 6 000 delegates, the conference will be using both CTICC buildings.

“Winning these bids show the potential of CTICC East and, overall, the important role the CTICC plays in developing the knowledge economy, supporting African participation in global issues while at the same time ensuring direct economic benefit to the citizens of Cape Town and the Western Cape,” Ms Ellingson continues. Over the past 13 years, the Cape Town International Convention Centre has made a significant contribution to Cape Town’s reputation as a global meetings and event destination. CTICC East represents an exciting evolution of this influence.

Tel:+27 (0)21 410 5000 Fax: +27 (0)21 410 5001 Email: info@cticc.co.za Physical Address: Convention Square, 1 Lower Long Street, Cape Town 8001, South Africa View of Hall 5

Personality profile

ADRIAAN LIEBETRAU

Passionate & experience-driven Adriaan Liebetrau, 33, sales and marketing manager: Sandton, Tsogo Sun; has been in the industry for more than 18 years, having started while he was still at school. His return to a hotel group has brought his journey almost full circle.

is passion for the industry started when he was really young. He always knew he wanted to be in hospitality. Before joining Tsogo Sun, he was the chief executive officer of the Southern African Association for the Conference Industry (SAACI) and played an instrumental role in leading the association with many new initiatives. Mr Liebetrau studied hospitality management at the University of Johannesburg and completed a number of industry leadership and professional development diplomas. He joined Travel with Flair in 2010 as C&E team leader and was promoted to C&E operations manager, and then later as national C&E operations manager.

Where did you grow up? I grew up in Witbank, Mpumalanga and completed both primary and secondary school.

Where did you start your career? I started my career while still in school, as a waiter at weddings and conference centres.

How long have you been in the business events sector? Since April 1999.

What has been the biggest change you’ve seen in this sector? Overcoming the tough economic climate. Being in the midst of another recession our sector has to constantly re-invent itself.

What role does your family play in your life? A huge part. I have

four nieces who know exactly how to pull their uncles’ heart strings. I am very close to my mom and dad and my siblings. We are a true “modern family”.

What would you change in your life if you could when looking back? I wish I had a better balance between my private and work life.

Do you have any hobbies? I am an avid reader and series lover, but also enjoy collecting antiques, silverware being my favourite collectors’ item.

Do you play any sports? I love hiking and mountain climbing and you will often find me in a park hiking on weekends.

and as a huge architecture lover I was in paradise in Paris. Locally, the Waterberg in Limpopo is very dear to me.

What type of holiday would you avoid at all costs? A beach holiday.

If you could be anyone for the day who would you be and why? It would have been Barack Obama, but I will now settle for Prince William.

What is your favourite book, film, TV programme?

What is your favourite sport? I

Book: Looking for Alaska. Film: Meet Joe Black. TV programme: Game of Thrones and House of Cards; not forgetting the Fixer.

love watching athletics, but my favourite sportsman is Cristiano Renaldo.

What is your favourite food? I

What do you do for leisure? I

love pizza. However, it has to be gluten and lactose free which is not an easy request.

love to travel and experience different cultures. Here at home, I love going to art galleries, theatre shows and markets.

Who is your favourite movie star? Tom Cruise.

What is your secret to success? My parents taught us valuable lessons as kids. Be humble and treat everyone the same from the cleaner to the CEO. Two sayings have always stuck with me: ‘when you fall in love make sure it’s someone you can talk to’ as when the kids leave the house all you can do is talk; and ‘when you choose a career make sure you are passionate about it’ and you won’t work a day in your life.

What has been the most embarrassing moment in the industry? I have a few, arriving at work on my first day at SAACI without shoes on and the time a bug flew into my mouth during a speech. Some may argue when I met the President and Deputy President of South Africa with a broken zip and the back of my pants being torn in half. One day I will write a book even if it’s just for my own entertainment.

What is the most memorable place you have ever been to, and why? Istanbul and Buenos Aires. There is something in the air, the food is exceptional and the people are great

What is the most impulsive thing you have ever done? Waking up one morning and driving to Lesotho to go see the Katse Dam not realising the speed limit is 60km an hour in Lesotho. I never reached the dam wall in time and had to turn around with the journey incomplete. I still had a great experience.

What advice do you have for anyone starting out in this industry? Oh gosh, rather call me!

What is your dream for the future? I have many personal and professional dreams. I definitely would like to get married one day. I think it could be fun and, secondly, I would like to live and work abroad one day but where and when I haven’t decided.

Spotlight on | Stellenbosch 360

Stellenbosch A business events contender Stellenbosch 360, in partnership with Wesgro and the South Africa National Convention Bureau hosted a ‘first of its kind’ for the region, Business Tourism Indaba on 13 June 2017. Close to 200 delegates attended the event. By Irene Costa

tellenbosch was recently named as one of the top 10 cities in Africa for business tourism events by the International Congress & Convention Association's (ICCA) Country and City rankings. This is the first time Stellenbosch has been rated independently and apart from Cape Town. The town secured the seventh position in Africa for hosting association (business) meetings, ahead of cities like Cairo, Kampala and Tshwane. A total of 48 international association meetings have been hosted across the African continent, and Cape Town claimed the number one spot. ICCA rankings are regarded among the most important benchmarks in the international meetings market.

Annemarie Ferns, chief executive officer of Stellenbosch 360, said: “Stellenbosch 360 and its members applaud and welcome this prestigious ICCA ranking. Our goal is to move from the seventh to the fourth best ranking in Africa by 2020, after Cape Town, Durban and Johannesburg.” She further emphasised that business tourism (conferences, meetings, events, incentives and exhibitions) is an important segment of our “total product offering”. It is a shared economy model, from which all accommodation products, venues and suppliers from all our communities will benefit. This is a “360 approach”! The well-attended local event, Stellenbosch 360 Business Tourism Indaba, boasted a number of keynote speakers

from the region and one international speaker, Bruce Redor, partner (Europe, Middle East, and Africa) from Gaining Edge. Mr Redor offered practical examples of successful business events destinations and international best practices which looked at business events integrated with economic development; effective destination branding and, lastly, a strong hospitality culture. On the local front, delegates were welcomed by Prof Andreas van Wyk, chairperson of Stellenbosch 360; Executive Mayor of Stellenbosch, Gesie van Deventer and Prof Leopoldt van Huyssteen, chief operating officer of Stellenbosch University. Tim Harris, Wesgro chief executive officer stood in for Minister Alan Winde

Seen at the Stellenbosch 360 Business Tourism Indaba…  Prof Leopoldt van Huyssteen, chief operating officer of Stellenbosch University; Prof Andreas van Wyk, chairperson of Stellenbosch 360; Ann Heyns, Stellenbosch 360; Annemarie Ferns, chief executive officer of Stellenbosch 360 and Sisa Ntshona, chief executive officer or SA Tourism.

 Denise Kemp, Eastern Sun Events and Corné Koch, head: Cape Town and Western Cape Convention Bureau.

 Angela Lorimer, Spier and Cany Bugler, Tri Active Events Management.

 Zelda Coetzee-Burger, business tourism consultant to Stellenbosch 360 sharing the strategy

Spotlight on | Stellenbosch 360

Personal insights

who, unfortunately, was called away on a personal matter due to the Kynsna fire disaster. Sisa Ntshona, chief executive officer of SA Tourism shared SA Tourism’s goal to attract an additional five million tourists in five years; four of which would be international and one million local visitors. In his address he gave the assurance that the aim to further develop and stimulate business tourism in the Stellenbosch region has the full endorsement and support of SA Tourism. He also spoke on the importance of being able to have targets and being able to measure. He also touched on “inclusive growth” and quality assurance. Clarisse Coetzee, brand and event specialist, spoke on the Media 24 SpanPraat/TeamSpeak 2015 which took place in Stellenbosch. The local event case study looked at the event and the challenges she encountered. The case study showed through creativity and tenacity the most amazing events can happen, especially in a small town. A panel of business events leaders and local leaders looked at how to establish a leading events destination by offering their

insights. The panel was made up of Dirk Elzinga, board member of SA National Convention Bureau and moderator of this panel discussion; Amanda KotzeNhlapo, chief convention bureau officer: SA National Convention Bureau; Corné Koch, head: Cape Town and Western Cape Convention Bureau; Saartjie Botha, Director: US Woordfees; Ilhaam Groenewald, chief director: Maties Sport and Peter-John Mitrovich, chief executive officer of Grosvenor Tours. Passionate Zelda Coetzee-Burger, business tourism consultant and organiser of the Business Tourism Indaba, has been working closely with Stellenbosch 360 and its business tourism strategy. She offered delegates insight into the strategy. In conclusion, Ms Ferns was overjoyed with the outcome of and enthusiastic support for the Indaba. She commented: “I believe that after five years of hard work, we now have both the buy-in and mandate from the key local role-players in tourism and the relevant national institutions, as well as a solid strategy on the table to position Stellenbosch as a living conference, event and incentive destination. “That, complemented by all our town’s

 Jaques Fouche,  Bruce Redor, Gearhouse; international speaker Gwynneth from Gaining Edge. Matthews, Southern Cross Conferences; Daena D’Oliveira of MCI; Esmaré Steinhöfel, ICCA and Brian Prowling, Human Interactive Technology.

 Martina Barth, Oude Werf Hotel; Daena D’Oliveira of MCI and Zelda CoetzeeBurger, business tourism consultant to Stellenbosch 360.

During the Stellenbosch 360 Business Tourism Indaba, local members of Stellenbosch 360 were able to connect on a level they hadn’t done before. As a predominantly student town, events and activities seem to rotate around the Stellenbosch University. There is a lot of education still needed on how to change the leisure mindset to one of business events. The main challenges seem to be a lack of accommodation for big congresses; the lack of knowledge on what business events is; and also the lack of a variety of venues. At this stage the University facilities are the most used. There are a few bigger venues and hotels outside the main town area. As an “outsider”, I found that communication in the town, i.e. between the university and the hotels, venues, suppliers and guesthouses/B&Bs seemed to be lacking and could be seen as one of its biggest challenges. However, this indaba has opened up the communication channels and there was talk of many more local events to keep the conversation going. There is no doubt that Stellenbosch is set up for smaller conferences, exhibitions, events and incentives. Stellenbosch has an old world charm and yet it is still contemporary. The warmth of the locals will ensure delegates are most welcome. Most of the challenges that Stellenbosch has can certainly be overcome through better communication and, of course, creativity. This is where I see Stellenbosch 360 playing the most vital role. I look forward to being a delegate in Stellenbosch in the near future.

wonderful people, assets and renowned and established tourism attributes, can and will make an enormous impact on the future of our town and region’s economic growth.”

 Dirk Elzinga, board member of SA National Convention Bureau; Jenna Moses, Stellenbosch 360; Ilhaam Groenewald, chief director: Maties Sport; Saartjie Botha, Director: US Woordfees; PeterJohn Mitrovich, chief executive officer of Grosvenor Tours; Amanda KotzeNhlapo, chief convention bureau officer: SA National Convention Bureau; Corné Koch, head: Cape Town and Western Cape Convention Bureau and Annemarie Ferns, chief executive officer of Stellenbosch 360.

Reportback | SAACI Congress 2017

SAACI CONGRESS 2017

Definitely innovation

@work By Irene Costa

The SAACI Congress 2017 “innovation @ work preparing for multiple futures” delivered on content and offered great networking opportunities between sessions and at the social events. Though the congress was smaller than previous years, the speakers and delegates were of a high calibre. The Congress took place from 2-4 June 2017 at the CSIR ICC in Pretoria.

he social events were outstanding and the organising committee must take a bow for organising two top notch events. The welcome cocktail at the upmarket Monte de Dios had a market vibe, with food stalls (delegates were given food and drink tickets) and local goods being sold. Delegates really got into the market feel with many buying items from the local goods stalls. The photo booth with props was also a huge hit. The gala evening was stunning – 012 Central created a formal; yet romantic and warm environment in the centre of Pretoria central. This gem of a venue, clearly an old workshop of sorts, was transformed to an upmarket venue with the outstanding décor and food. The only criticism – the windows were unfortunately missing some panes and there was a cold breeze that came in. This could have been covered with some form of draping. However, the DJ was great and most warmed up on the dance floor. Having attended 13 previous SAACI Congresses, I found this one to have one of the best vibes. Some of the topics were unexpected, but definitely created SAACI Congress 2017 opening ceremony.

interesting conversations. One that stands out was international speaker Nejolla Korris, whose topic was “Lie to me”. Though some questioned the relevance to the industry, it was entertaining, and some may say having to deal with people daily it would be a good trait to have – the ability to know when someone is lying. Still, there were definite mixed reactions in the audience. The surprise visit by Tannie Evita Bezuidenhout (right) definitely stands out as a highlight, as “she” enchanted delegates with her charm. She came in with the SAACI 30th anniversary birthday cake and SAACI’s congress mascot, aptly named Honey, and immediately captured all our attention. After cutting the cake she took to the stage and definitely didn’t hold back on some political issues – but in a way that only she can get away with. Our Minister of Tourism Tokozile Xasa congratulated SAACI on its 30th anniversary. She reminded delegates that the SAACI congress coincides with the fifth anniversary of the South Africa National Convention Bureau, the business events unit of South African Tourism. In fact, the SANCB was launched at the SAACI Congress in 2012 with the signing of a pledge confirming its commitment to industry and the industry’s commitment to support the SANCB.

She touched on figures, including the recent ICCA (International Congress & Convention Association) rankings where South Africa improved its ICCA ranking from 38th to 34th in the world. “ICCA continues to rank us as the top business events destination in Africa and the Middle East – a great achievement indeed. We are also one of the world’s top 10 long- haul destinations for hosting international meetings and conferences. “In 2016 we hosted 17 more international and regional association conferences than we did in 2015, bringing the total to 125 ICCA-recognised conferences. These conferences generate a direct economic benefit for our country, which includes what delegates spend on hotel accommodation, food and beverages, and souvenirs,” Ms Xasa said. She also confirmed the events industry sustains more than 250 000 jobs every year. “The National Convention Bureau’s latest research reveals the full extent that the business events industry contributes to our GDP, and this confirms its value and importance to our country and economy.” Furthermore, she spoke of the Bidding Fund that was unveiled at Meetings Africa in February 2017. She said: “This equates to an important vote of confidence in the business events

Reportback | SAACI Congress 2017 industry by our government, and we are confident this ground-breaking fund will pay dividends by delivering a powerful boost to the local business events industry. “The Bidding Fund will see more than R90-million allocated over the next three years to help us aggressively bid for international association conferences, meetings, incentives and exhibitions. It means that our National Convention Bureau, and our provincial and city convention bureaus will continue to provide support across the bidding process. “From 2018 to 2022, we have already secured 53 international and regional meetings for South Africa, that will generate 241 conference days and contribute directly to the national economy,” Ms Xasa added. Amanda Kotze-Nhlapo, chief convention bureau officer of the SANCB, looked back on the NCB’s five-year journey and its achievements, with the support of the sector. She invited delegates to sign a new pledge. Furthermore, she looked at some of the main points of the recent research study, which will be published. Another highlight from the congress was Siphiwe Moyo, motivational speaker. He took us all on his life journey and, on the way, made some really pertinent, thoughtprovoking, life-changing statements. Delegates were captured by his enthusiasm

and honesty. Another speaker who managed to achieve the same level of connection with the audience was Richard Mulhollard. He spoke on a topic most would think boring – PowerPoint. He made it exciting, and elevated it to an entirely new level. His passion, frankness and presentation skills were impressive. Clearly he was made for the stage, but he emphasised we can all present if we just get up and do it, and the more we do it the better we’ll get. Maarten Vanneste, CMM, international speaker – took delegates on a journey to the future and back. He looked at technology and the rapid rate it is moving and gave us some insight to what is already available out there and what we could be using at our events and conferences. The most important message I got was to “stop planning meetings and start designing experiences”. According to Mr Vanneste, meeting design is the new, big trend. I wondered if this is where organisers are heading – moving away from being organisers to being meeting designers. Michelle Crowley, senior director for global development and partnerships, from Professional Convention Management Association (PCMA), also looked at the changing environment and how it impacts the sector already. She also highlighted the opinion that experiences matter. The most exciting panel discussion of

the congress was definitely the one on commissions, a subject we are all too familiar with. It just seems to be one of those subjects that there will always be controversy on. It is interesting that there seems to be a definite move away from commissions to professional management fees. However, commissions still exist and therefore there must still be a need for them? Or is there? Quite simply I believe transparency is key on this subject – as long as there is transparency, there is no issue. Another fascinating, thought-provoking session was led by Tracey Struckrath, international speaker. She spoke about food, and made delegates sit up and think about dietary requirements a little more critically. I will never think of food allergies and food preferences the same way again. She highlighted the importance of food at your event and catering correctly, and the legal ramifications if you get it wrong. There was so much content at this congress, this is really just a quick run through of what stood out for me. SAACI Congress 2017 set the bar high. I look forward to attending next year’s conference in Johannesburg.

Integrity | Intelligence | Innovation | Sustainability

Seen at the SAACI Congress 2017...

Denise Kemp, Eastern Sun Events; Rudi Van Der Vyver, SAACI and Melanie Pretorius, CSIR ICC.

Lorin Bowen, Synergy Business Events; and Jacqui Reynolds, On Show Solutions.

Nick Papadopoulos, Eat Greek Caterers; Kim Roberts, The Forum Company; Darryl Erasmus, Tourism Grading Council of South Africa; and Kyle Niemann, Contact Publications.

SAACI’s 31st Congress programme director, Hector the Motivator.

Wayne Johnson, chairman of SAACI welcomed delegates to SAACI Congress 2017.

Local entrepreneur and speaker, Lebogang Gunguluza.

Nellie Swart, UNISA; Nejolla Korris, international speaker; and Pieter Swart, Conference Consultancy SA.

Councillor Randall Williams, member of the Tshwane Mayoral Committee (MMC) welcomed the Minister of Tourism.

Reportback | SAACI Congress 2017

Minister of Tourism, Tokozile Xasa.

Richard Mulhollard, a very dynamic speaker.

Clare Neall, Event Stuff; and Melanie Sillince, Core Competency.

Adriaan Liebetrau and Lisa Lovegrove, Tsogo Sun.

Keith Burton, African Agenda; and Elmarie Delport, Tsogo Sun.

Estelle Lötter, Ripcord Promotions; Leon Bosch, Guvon Hotels.

Jeana Turner, Event Inspirations & Avianto; Chantellé Müller Pieterse, Monte De Dios.

Bronwen Cadle de Ponte, CSIR ICC; and Kyle Niemann, Contact Publications.

Vuyo Sowazi, Gauteng Tourism Authority; and Charles Drewe, Indaba Hotel.

Passionate motivational speaker, Simphiwe Moyo.

Jenny Hutchinson, Reynolds Travel Centre; Mary Reynolds, Reynolds Travel; Manuela Gomes, Bidvest Car Rental.

Roz Prinsloo, Workshops Anonymous; Nicolene Louw, Fine Line; and Chris Prieto, industry expert.

Kim Gibbens, Aqua Tours; Keith Bentley, Aha Riverside Hotel; Robert Walker, Jukwaa Group; and Maarten Vanneste, international speaker.

Tshepo Maseko, South Africa National Convention Bureau; Moledi Mantambo, North West Tourism Board; Rose Mogasoa, City of Tshwane; and Nico Vilakazi, South Africa National Convention Bureau.

Merryl Fairfoot, South Africa National Convention Bureau; Peter McKuchane, Northern Cape Tourism; Thiru Naidoo, Cape Town & Western Cape Convention Bureau; and Yoshni Singh, Gauteng Tourism Authority.

Panel discussion on commissions, on the panel from left: Craig Newman, Johannesburg Expo Centre; Bronwen Cadle de Ponte, CSIR ICC; Precious Nala, CQS Technology Holdings; and Gugulethu Buthelezi, Tourvest Destination Management.

 Chris Prieto, industry expert; Lorin Bowen, Synergy Business Events; and Lindi Cambouris, Cape Town International Convention Centre.

SANCB pledge

Signing the pledge… Amanda Kotze-Nhlapo, chief convention bureau officer of the SANCB, looked back on the NCB’s five year journey and its achievements, with the support of the sector. She invited delegates to sign a new pledge. The original pledge was signed five years ago at the 2012 SAACI Congress.

Lorin Bowen, Synergy Business Events finds her signature from the original pledge signed five years ago.

Reportback | SAACI Congress 2017

Seen at the welcome event at Monte de Dios…

Lindi Cambouris, Cape Town International Convention Centre; Esmaré Steinhöfel, ICCA and Angela Lorimer, Spier.

Lisa Lovegrove, Tsogo Sun Hotels; Merryl Fairfoot, South Africa National Convention Bureau; James Seymour, Durban KZN Convention Bureau; Amanda Kotze-Nhlapo, South Africa National Convention Bureau and Kim Jackson, Greyville Convention Bureau.

Henriette Dodgen and Zoe van Niekerk, Scan Display; Aidan Koen, Compex; Monique de Sousa, Scan Display and Michelle Bingham, Sandton Convention Centre.

Sadie Isaacs, Nelson Mandela Bay Tourism; and Bjorn Hufkie, South Africa National Convention Bureau.

Seen at the gala dinner at O12Central…

Agnes Ntombela, SAACI; Adriaan Liebetrau, Tsogo Sun; Merillda Naicker, Letticia Ndhlala and Emily Naidoo, CSIR ICC.

Jaques Fouche, Gearhouse; and Jaco Du Plooy, President Hotel Cape Town.

Angela Lorimer, Spier; and Amanda Kotze-Nhlapo, South Africa National Convention Bureau.

The SAACI Gala dinner took place at the contemporary venue, O12Central, in the centre of Pretoria.

Emily Naidoo, CSIR ICC; and Wynand Koekemoer, Sheraton Pretoria.

Rudi Van Der Vyver, SAACI CEO and Wayne Johnson, SAACI chair.

Rochelle and Leon Pheiffer, co-owners of Monte De Dios.

Anette Burden, Casa Toscana; Jeana Turner, Event Inspirations & Avianto; Wayne Johnson, chair of SAACI; Melanie Pretorius, CSIR ICC and Yolande Otto, Mjunxtion.

The Durban ICC team at the gala dinner, from left: Lindiwe Rakharebe, Ayanda Ngubane, Irene Vallihu, Scott Langley and Patricia Dunn.

Marnie Tait, Sun International; Estelle Lötter, Ripcord Promotions; Khomotjo Makoti, Sun International and Martin Hiller, Meetings.

Agnes Ntombela, SAACI; Anette Burden, Casa Toscana; Letticia Ndhlala and Merillda Naicker

Destination feature | Mauritius

Outrigger Mauritius Beach Resort reveals its

Crystal Marquee Outrigger Mauritius Beach Resort has unveiled Crystal, a unique meeting space in the south of the island. This new concept opens opportunities for the resort in the events and MICE sector, from meetings and conferences to exceptional gala dinners and weddings. MICE destination for events, incentive meetings, weddings and banquets,” says Cyrille Carmona, deputy general manager of the resort.

Four food & beverage outlets add variety Furthermore, Mr Carmona says the key MICE points for the Outrigger are its four food and beverage outlets, including Crystal. There are spacious beachfront, garden and poolside venues for events, customised menus for beach parties and weddings, all the way up to wine and gala dinners. Advanced audio-visual services, technical and secretarial services for businesses, lighting and ambience The setting of the Crystal event space adjacent to the beach and the extensive nature retreat of Bel Ombre on the south coast of Mauritius.

he brand new Crystal marquee at the Outrigger Mauritius Beach Resort has been beautifully created as the largest meeting space in the south of the island. Crystal is a fully air-conditioned transparent marquee. It measures 33 x 17.5 m, can seat up to 250 people in banquet style and up to 400 in theatre style and sits on a rooftop area of the hotel, giving a wonderful view of the Bel Ombre coast. Events can be staged on the beach fronting the resort, by the garden pool, in one of the four restaurants and in the new purpose-built Crystal marquee. Private pre-dinner receptions and cocktails, live entertainment and music and special theming of venues can also be arranged.

Lighting and ambience options A permanent structure, Crystal can

be adapted as a classic conference venue with pitch-dark option or semi-transparent with ocean views, both incorporating the latest audiovisual technology. “Crystal is unique in Mauritius and repositions the Outrigger as a full-on

CRYSTAL, A UNIQUE CONFERENCE FACILITY • Unique on the island • Flexible, air-conditioned, covered space for up to up to 400 guests in theatre or 250 guests in banquet style • Rooftop setting offering magnificent views of the Bel Ombre Lagoon • Spectacular views of sunsets, stars and skies • Ideal for weddings, banquets, receptions and other special events • Dedicated banquet and events team • Flexible conference equipment with innovative concepts

Destination feature | Mauritius

The sky’s the limit ABOUT THE OUTRIGGER MAURITIUS BEACH RESORT

F O R YO U R N E X T E V E N T.

Opened in April 2014, the stunning deluxe property with 181 sea-facing rooms offers a breathtaking beachfront location alongside the turquoise lagoons of the Indian Ocean. Nestled in the nature reserve of Bel Ombre, 45 minutes from the airport, the Outrigger Mauritius Beach Resort blends the needs of the most sophisticated traveller with the charm and tradition of an early 18th century Mauritian sugar cane plantation. The resort features the locally renowned Plantation Club, famed for its Mauritian dining, a wide choice of relaxed dining outlets, a kids’ club, Navasana Spa, and many water sports (kite surfing is a specialty).

support, live entertainment and complimentary Wi-Fi are also availaible. The Outrigger Mauritius Beach Resort has a dedicated MICE team that tailors proposals and accompanies groups during their events. This team has created a range of original MICE services, including teambuilding activities, nature retreats, personalised wellness experiences, themed gala dinners and private outdoor events. As a guideline, the Outrigger offers a daily delegate rate of MUR 2000 (US$55). Contact Outrigger Mauritius Beach Resort for technical specifications and more information. t (+230) 623 5000 | e groups.mauritius@outrigger-mu.com w Outrigger.com.

Groups, conferences, incentives, gala dinners, banquets and a wide range of events held under our new, rooftop Crystal Marquee are host to the sun, moon, and stars, as well as panoramic views of Bel Ombre Lagoon. Our ballroom facility creates flexible, air-conditioned space perfect for meeting and conferences up to 250 guests. It’s one reason why Outrigger Mauritius Beach Resort is the perfect setting for your next event. F O R M O R E I N F O R M AT I O N please contact our

Sales department: T E L +230 623 5000 E M A I L groups.mauritius@outrigger-mu.com

The Crystal air-conditioned event space in banquet format at the Outrigger Mauritius Beach Resort.

Venue of the month | Royal Elephant Hotel

THE ROYAL ELEPHANT HOTEL

A celebration of

Moroccan flair

The Royal Elephant Hotel & Conference Centre is a splendid Moroccan themed property situated in Centurion, linking the main business hubs of Johannesburg, Midrand and Pretoria.

ositioned as an upmarket business hotel, it is close to three airports and offers corporates a multipurpose centre which seats up to 320 people banquet style, 600 people cinema style and up to 300 delegates schoolroom style. Guvon Hotels and Spas recently added The Royal Elephant Hotel & Conference Centre to its group. This is in line with Guvon Hotel’s chief executive officer, Kosie Pansegrouw’s vision of creating niche products in prime locations and places of outstanding natural beauty,

Left: The Guvon Hotels and Royal Elephant raising a glass to the success of this joint venture, in the impressive Moroccan foyer of The Royal Elephant Hotel & Conference Centre.

Venue of the month | Royal Elephant Hotel

Guvon Hotels and Spas is known for its innovation, constant improvement and sustained passion for the hospitality industry, through the dedicated effort of its dynamic team. Adding Royal Elephant with its unique Moroccan theme fits like a glove, adding substance to this vision of offering leisure, corporate and wedding guests something different and a cut above the rest. Stephan Vlaanderen, general manager at Royal Elephant Hotel said: “I believe the synergy between the Guvon Hotel properties and Royal Elephant Hotel is well suited and will take our business to new heights creating awareness in new markets throughout Gauteng and other provinces.” Mr Vlaanderen said Royal Elephant Hotel offers groups a great location, quality service, good food and a variety of venues and layout options. He added: “Any hotel can offer

the same services, but it is how the customer feels during and after the conference that makes a great venue. Consistency in service and food quality paired with warm welcoming staff members makes Royal Elephant Hotel exceptional.” Executive facilities include four boardrooms and five multi-purpose venues, including Bondev House for large events. All conference rooms are air-conditioned, have independent light switches and a generator is available. Sprawling lawns bordering the Hennops River lend itself to a variety of teambuilding activities. Distinctive architecture and decor provide the setting for the ultimate in privacy where certain wings and floors may be set aside for high profile visitors who are accompanied by their own security teams. With 40 bedrooms, including a Royal presidential suite, all rooms are

individually decorated using Moroccan & North-African furnishings and antiques. Original artwork from distinguished African artists, heavy ornate solid wooden doors and vibrant colours set the tone for corporate travellers looking for something out of the ordinary. The Oasis Resident Bar overlooks the pool deck and is ideal for relaxing predinner cocktails. With vibrant turquoise and purple tub chairs, Moroccan lanterns and tangines dotted around the room, it sets the tone for recapping a day of successful strategising and meetings. The Royal Lounge, reserved exclusively for in-house guests, is adjacent to the Zagora Grill Room, where all meals are served. Dining at the Royal Elephant offers a menu of combined Moroccan, international and African flavours. Room service is available to corporate hotel guests. Leon Bosch, operations director of Guvon Hotels and Spas, explained the collaboration between the Guvon properties and the Royal Elephant Hotel: “It is perfectly situated geographically and provides a muchneeded link between the Johannesburg, Magaliesburg and Hazyview properties within our portfolio. “Its unique décor, design and superb conference facilities makes this a prestigious venue that we are delighted to market. We have seen strong interest from the local business market and look forward to building a mutually strong relationship.”

Leisure and corporate bookings can be made by contacting Guvon Hotels Central Reservations on Tel 08611 48866 | cro@guvon.co.za or directly with the hotel on Tel 012 658 8000 | reservations@royalelephant.co.za

Future Focus

The world is your oyster Zandile Cele, 27, co-ordinator at On Show Solutions enjoys the diversity this industry brings, but acknowledges without passion and determination, one couldn’t do this job.

n Show Solutions is run by an awesome pair, Jacqui Reynolds and Amanda Margison. The company’s focus is on organising roadshows and events. On Show celebrated their 10-year anniversary in February this year. I’ve joined the team to assist as a co-ordinator,” she said. Zandile was previously with Hard Rock Café in Johannesburg as their sales, marketing and events co-ordinator. Furthermore, she said: “I’ve been fortunate to travel to beautiful places, learn about different cultures, meet influential people and enjoy really good food while doing my job.”

When did you realise you wanted to be in business events? The funny thing is I got the role by default. To summarise a long story: a special former colleague of mine was supposed to go for an interview and told me a few days before that she didn’t think it was the right fit for her and that I should take her place instead. We had gone through a semi-retrenchment process together at my previous company. Nonetheless, I went for the interview, not knowing what position I was being interviewed for. It went well, got the job and I have never looked back. My career started in aviation doing reservations, and a bit of stocktake for my aunt over weekends. I moved to sales six months later. My portfolio grew and included tourism board and hotel representation. Then I got involved in marketing as well.

I moved to hospitality which was different and the same, learnt about booking all sorts of entertainment and stage terms. Now, here I am seven years later.

with you, which leaves you one step behind and second-guessing yourself.

Were you discouraged from pursuing a career in business events? Not so much so. My friends

not always clockwork, but it entails having a list system that streamlines your day-today to do-list, checklist, meetings, follow up and so forth. Making copious notes as you are multi-tasking between projects. Collecting marketing material from suppliers, Lots of back and forth telephone calls and e-mails. Ticking off your list as the days, weeks, months pass. Then, finally, the actual day of the event arrives and seeing all your hard work fall into place. Then the process starts all over again.

and family encouraged me. I did some market research of my own with some corporate companies I dealt with had and the feedback was positive. I was going into an industry where there was a need for my services. Plus government always had tenders out.

How long have you been in the industry? Full time, it’s going on two years. Previously, I was just on the sidelines observing, learning and taking notes.

What challenges do you face as a young person in this industry? For starters, people second guess you and assume you don’t know what you’re doing. Secondly, there are a lot of people wanting free things, discounts, and giving you nothing in return. Being a younger person in the industry means you have to constantly prove yourself and leave your ego behind. Furthermore, there is always gossip making the rounds, which can easily be turned against you. There are also a lot of older cliques. Because you are young, you are not invited to the “winners” circle. You’re excluded at events and certain information isn’t shared

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What does your job entail? Do you ever have a typical day? It’s

Which personal traits do you need for this position? Passion, patience, people skills and determination. Without this, this job isn’t for you.

What advice would you offer young people who are reluctant to explore the business events industry? The world is your oyster. Set yourself high standards. In eventing, you learn so many elements which you wouldn’t necessarily learn if you were in a different sector all at once. It’s all about applying yourself.

What is your goal for the next five years? Being the best person I can be, working smart, not hard and being happy. I’ve come to see that life is short and tomorrow isn’t always guaranteed. I am blessed for each day I’m granted.

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C O N S U LT I N G

I N S TA L L AT I O N

TRAINING

S U P P O RT

International perspective

Being an international

delegate

Adriaan Liebetrau, sales and marketing manager: Sandton, Tsogo Sun, recently attended IMEX Frankfurt and AIPC’s annual Sales and Marketing Forum preIMEX (AIPC is the International Association of Convention Centres, the industry association for professional convention and exhibition centre managers worldwide). Mr Liebetrau shared with Business Events Africa some insights into both events.

IMEX = networking If I could sum up IMEX Frankfurt in one word it would be “networking”. Networking has become such an integral part of events and the business world. Attending a trade show is always a gamble. Will I get the right ROI from attending? And, with this question in hand, I think the IMEX Frankfurt team are experts in the designing a trade show that allows for networking at any opportunity. The show officially ran from 16-18 May (Tuesday to Thursday). However, preIMEX events started on the Sunday with various international associations hosting educational workshops. These continued on Monday with the ICCA chapter meetings and the IMEX education day. The South African stand was a hype of activity with buyers from all over the world coming to visit. Each country puts their best foot forward at their respective country pavilion, transporting visitors to through either food and drink, or crafts, etc. South Africa was no different. The South African pavilion offered an authentic

‘AIPC did not disappoint’ AIPC (the International Association of Convention Centres), the industry association for professional convention and exhibition centre managers worldwide, hosted the annual Sales and Marketing Forum pre-IMEX Frankfurt. South Africa was represented by the Sandton Convention Centre, Durban ICC and Cape Town ICC at the full day workshop on Sunday, 14 May. Attending an international forum with industry peers is always a great experience, and AIPC did not disappoint. The forum covered various topics; advancing meeting objectives in the corporate world, association meetings and how they are managed, industry trends and the future of place branding, to name a few.

South African feel. South African Tourism, with the South Africa National Convention Bureau team at the lead, provided an inspirational platform to conduct business. Well done to the team for the openness and eagerness to engage with exhibitors. During the week, evening events ranged from the AIPC cocktail on Sunday; ICCA members’ cocktail on Monday; Tuesday, hosted buyers dinners; and on Wednesday, the gala dinner where South Africa won two of the eight awards. “A huge congratulations to Elizabeth Winter from African Agenda, for winning the IAPCO Innovation award for “The Standing Discussion” and Kazzandra Grove from the North West University for winning the IMEX-MPI-MCI Future Leaders global challenge. Networking takes a bit of extra work. Research needs to be done beforehand as to who will be attending the meeting or event. This offers a competitive edge. In most cases this isn’t always possible. With large trade shows, it’s almost impossible to know who will be in the room.

However, what I have learnt from attending trade shows is the following: • Remember to always greet the person and look them in the eye. Often the first thing people do is look down and scan the badge – as if it’s an ice breaker. Rather give it the friendly human touch. • Don’t sit and read e-mails on the stand, catching up with the office or look bored. Body language is clearly readable. Remember you are the main act on stage, and your company the set. • Use the opportunity to listen to your buyers. Don’t go in for the hard sell. First understand what it is they are looking for before you jump in to sell your services and products. • Have fun, tell stories and make sure people remember you. There are a lot of destinations competing for their attention.

As South Africans, we are often very critical of our own offering and service delivery. The reality is that we do not need to stand back for anyone. We may think our circumstances are unique, but during the forum delegates had the opportunity to learn from and to engage with one another and our challenges aren’t all that different. The convention centre industry is still very young in South Africa, but we are already world leaders. The key takeaways from the Sales and Marketing Forum: • Sustainability is key. Corporates and industries alike are focused on sustainability and the events industry is expected to comply with these companies’ environmental goals. Get

creative and think out of the box. Involve your local community and make greening fun and practical. • Your destination is key. But you don’t own the brand. Convention centres across the globe use their location as a central marketing tool. Position yourself so you can leverage off your city’s brand and create an identity that can showcase the best of what your city or town can offer. • Creativity, don’t just do – create. Meeting design will play a key part of events in the near future. • Economic impact. Networking is key during events. Make sure your events allow for business to take place as, ultimately, the more successful the meetings, the more networking would be needed.

Venue news | Johannesburg Expo Centre

Host your

year-end function at the JEC

We’ve entered the latter part of 2017, which makes it the perfect time to book your year-end function at the Johannesburg Expo Centre (JEC).

e take great pride in the versatility of the JEC,” said Craig Newman, JEC chief executive officer. “We can handle a large-scale event like Ultra South Africa with thousands of visitors, but we can also provide the perfect backdrop for an intimate year-end function.” One of the largest multi-purpose exhibition centres in Africa, the JEC has more than 50 000 square metres of covered space, an additional 100 000 m2 of outdoor space and service capabilities that ensure the success of every client function. “We can take on an event of any magnitude and make it unique and seamless,” Mr Newman said. If your company is on the look-out for an accomplished venue for your year-end function, the JEC has a variety of potential function rooms with all infrastructural requirements provided. Whether it’s banking facilities, clean ablution facilities,

telecommunication services, or ample and secure parking – the JEC has it all. “We also have five-star catering facilities in-house and all meals prepared are of the highest standard,” Mr Newman explained. “So, all you have to do is let us know how many people are attending and we take care of the rest.” Whether you expect 150 people for your year-end function or 5 000, the JEC has the space and the capacity. “To meet the requirements of each client, we have terraces that are used to house delivery vehicles, a long list of trusted events service providers, experienced and proficient event management staff, and 24-hour security,” Mr Newman said. With the capacity to seat up to 200 people, the clubhouse provides the perfect setting for corporate dinners, intimate events, and cocktail functions. Smaller upmarket conference facilities include the Black Eagle and Bateleur Conference

Centres, which provide up to 4 000 square metres of space for important business meetings, while individual gates and entrances for each hall provide ease of access for event build-up and break-down. Extensive and dynamic facilities, coupled with flexibility and first-class service, ensure the JEC sustains its position as the venue of choice in Africa year on year. Join their impressive portfolio of satisfied clients, and enjoy the professionalism and competency of this world-class venue by booking your year-end function today.

Company news

Crystal Events Africa increases its continental footprint Formerly known as Crystal Events and Incentives, a leading conference, incentive travel and corporate meeting organiser in South Africa is proud to announce its expansion into Africa through strategic business partnerships within Harare and Kigali, as well as rebranding to Crystal Events Africa.

he partnerships will increase the business capacity of Crystal Events to successfully drive intercontinental business through inbound incentive programmes, as well as bespoke business events and conferences across the continent. The expansion of Crystal Events Africa has been spearheaded by its founding partner and president of SITE Africa, Tes Proos. Her unwavering confidence in Africa’s value proposition was validated through numerous engagements with partners and officials from Southern and East Africa. The expansion aligns with South Africa’s business and tourism goals and will seek to promote Africa as a preferred destination to global business travellers. A key contributor to the success of this expansion has been the people of the partnering regions and reinforces the fact that the humble confidence of Africa’s people is its best asset. “We are excited about the opportunities that Africa has to offer. The flexibility and co-operative spirit between African tourism authorities has been encouraging and instrumental in this expansion, and we look forward to working alongside them in making business events in Africa a viable option for international business communities,” said Tes. Doing business in Africa presents both challenges and opportunities, but according to the World Economic Forum, Africa is home to some of the fastest-growing economies in the world, and despite the pre-conceived ideas of a continent forever plagued by disease, war and turmoil, it is rapidly becoming one of the most desirable investment destinations. “Recent visits to the partnering countries were encouraging and the ease of doing business far outweighs sentiments around the current economic and political climate. “Our current offering into Africa affords the world a unique business and cultural experience and steady flow of investment will see our continent continuously raising the bar.

Game reserves are a favourite African destination

Kigali Convention Centre

“Currently, Africa is more than capable of hosting world-class events and developments focused on capacity building in the partnering regions will enable locations to host large volume events without compromising on quality.”

EXSA news

Skills development is key for the industry As the industry body servicing organisers, venues and suppliers, we are well aware of the many opportunities for employment and growth within the exhibition and events sector.

n fact, we know that more than R13billion was paid out to employees within the South African sector last year. This is not small change, and is encouraging in challenging economic times. “It is therefore imperative to reinvest back into developing future

talent and skills and, as EXSA, we see this as a key area of focus,” said Phumulani Hlatshwayo, general manager of EXSA. In addition, according to a recent IAEE Future Trends update, internationally, the industry is still seeing expanding

opportunities for exhibitors. In Macau, China for example, Sands China opened its third “integrated resort” at the end of last year. Called The Parisian, it is a massive property with thousands of hotel rooms, hundreds of shops and large-scale entertainment, exhibition and function areas. So elements such as development and upgrade of properties, leaps forward in exhibition technology, the expansion of e-based products for the sector and in services means that continued education and training is important for continued evolution and longevity in the sector. With this is mind, EXSA is committed to delivering a multi-faceted approach to help local companies reach their goals in upskilling staff through the EXSA Academy. “This is aimed at not only ensuring ongoing skills transfer, but also to set industry benchmarks and standards as it ensures sustainability for the industry as a whole,” Mr Hlatshwayo said. Headed by Sue Gannon, The EXSA Academy has a jam-packed calendar for the rest of 2017 and anyone active in the exhibition and events sector is encouraged to visit the website to get more information on the training and skills calendar. Visit www.exsa.co.za

THE POWER OF EXHIBITIONS: Face-to-Face is Simply Better We are the go-to people for exhibitions and events. Our members comprise of Venues, Organisers, Service Providers, Suppliers and Associate Organisations. Formed in 1980, EXSA is recognised internationally as the voice of the exhibition industry in South Africa, and is always available with help and advice.

T: +27 11 805 7272 F: +27 11 805 7273 E: exsa@exsa.co.za www.exsa.co.za Patrons: Platinum:

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SITE news

Global business traveller

The digital nomad By Tes Proos, Site Southern Africa president

Definition: “Digital nomads use wireless internet, smartphones, Voice over IP, and cloud-based applications to work remotely wherever they live or travel. Digital nomads also often use coworking spaces, cafes, house-sitting agreements, and shared offices in major cities around the world.”

he life of the digital nomad is becoming a reality for a growing number of remote workers, entrepreneurs and freelancers who are location-independent and able to enjoy the benefits of a truly mobile lifestyle. The lifestyle of this global business traveller is influencing the work and living spaces around them and encouraging global innovation. The lifestyle of the global nomad is proving to be a catalyst for global change and the creation of true wealth. For many, true wealth is all about freedom, independence and choice. The digital nomads are choosing to build their jobs around their lifestyle and destinations have no choice but to build cities around their lifestyle. A simple online search will reveal how the lifestyle of our nomadic counterparts are already influencing the working spaces around the world, with many destination cities investing in digital hubs

and co-sharing spaces. Digital nomads all over the world are using these spaces to connect with likeminded communities and setting the stage for the new global business traveller. Travelling is not a perk, but a way of life for digital nomads. They don’t own much, travel light and will split their spending power between the mainstream and sharing economies. They will travel more than the average employee, work from anywhere in the world and unlike traditional business travellers, will spend extended periods in foreign countries. It is estimated that there will be more than one billion digital nomads by the year 2035, roughly making up 25 per cent of the world’s workforce. How will the offerings of the travel incentive industry evolve to remain relevant in this developing space? The reality is that organisations

Links to some great digital nomad resources: Digital Nomad 101: http://www.webworktravel.com/becomedigital-nomad/ Digital Nomad Events: http://officetotravel.com/events/ Digital Nomad Cruise: https://www.nomadcruise.com/ Digital Nomad Summit: http://www.nomadsummit.com/ Digital Nomad Retreat: https://www.co-retreats.com/ Top 10 Digital Nomad Cities in Africa: https://nomadlist.com/cities-in-africa

employing some of these digital nomads recognise that an improved work-life balance strongly corresponds with increased job satisfaction levels and incentives are still crucial to the success and productivity of these workers. More and more offerings are becoming available for this new breed of business traveller, taking into consideration that travelling is the cornerstone of the digital nomad lifestyle. Cruises, conferences, retreats, co-sharing rentals are only a few examples of how the travel industry is trying to stay ahead of the curve and finding innovative ways to capture this growing market.

What we’re all about: motivational experiences Why we do it? Business results! Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results. Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures. Site serves as a source of knowledge and best practices where members can make personal connections that sustain professional growth. Only one organisation sits at the critical intersection between those who seek the benefits of motivational tools and those who can provide these extraordinary experiences. That organisation is Site ...

Contact Tes Proos

Office: + 27 (0)21 555 3617 Fax: 086 698 7792 Email: tes@crystalevents.co.za www.crystalevents.co.za

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Calendar

Conferences, workshops and exhibitions of interest to the conference, exhibition and special events market For free entries in this calendar, please supply information to: Contact Publications Tel: (031) 764 6977 | Email: colleen@contactpub.co.za LOCAL: 2017

LOCAL: 2018

8-10 NOVEMBER: ABTA ANNUAL CONFERENCE Venue: Tsogo Riverside Sun Resort, Vaal, Gauteng More information: Monique Swart Tel: +27 (0)11 888 8178 Email: monique@abta.co.za

INTERNATIONAL: 2017 AUGUST 23-24: IBTM China. Venue: Beijing, China. Email: cibtm.helpline@reedexpo.co.uk SEPTEMBER 6-7: IBTM LATIN AMERICA. Venue: Ciudad de Mexico, Mexico. Tel: +52 (55) 88 52 62 10. Email: info@ibtmlatinamerica.com SEPTEMBER 26-28: IT&CMA Asia 2017. Venue: Bangkok Convention Centre, Central World, Bangkok, Thailand. www.itcma.com OCTOBER 10-12: IMEX America. Venue: Las Vegas, United States of America. Tel: +44 1273 227311. www.imex-america-2017.com NOVEMBER 8-10: ABTA Global Conference. Venue: London, United Kingdom. Tel: +27 11 888 8178. e-mail: monique@abta.co.za

18-20 APRIL: WTM Africa 2018 Venue: Cape Town International Convention Centre, Cape Town More information: Thebe Reed Exhibitions Tel: +27 (0)11 549 8300 Email: info@ThebeReed.co.za

NOVEMBER 12-15: 56th ICCA Congress. Venue: Prague, Czech Republic. More information: Mathijs Vleeming, marketing project manager, ICCA, Toren A, De Entree 57 1101 BH Amsterdam, The Netherlands. Tel: +31 20 398 1962. Email: mathijs@icca.nl. www.iccaworld.com NOVEMBER 28-30: IBTM World. Venue: Barcelona, Spain. Tel: +44 (0)20 8271 2127. www.ibtmworld.com

FEBRUARY 6-8: IBTM ARABIA. Venue: Abu Dhabi, United Arab Emirates. Tel: +44 (0)20 8271 2143 www.ibtmarabia.com FEBRUARY 20-21: AIME 2018. Venue: Melbourne Convention & Exhibition Centre, Melbourne, Australia. Tel: +61 2 9422 2500. www.reedexhibitions.com.au MAY 13-15: Association Expert Seminar. Venue: Frankfurt am Main, Germany. More information: ICCA Netherlands. Tel: +31 20 398 1961

INTERNATIONAL: 2018 JANUARY 22-23: AIME Dubai. Venue: Dubai World Trade Centre, Dubai, United Arab Emirates. Tel: +971 603 3300 Email: event@aime.aero

JUNE 29-JULY 1: ICCA Association Meetings Programme. Venue: Fukuoka, Japan. More information: ICCA Netherlands. Tel: +31 20 398 1902

TEL: +27 11 452 1115 FAX: +27 11 452 3609 WEBSITE: www.plaslope.com EMAIL: glenda.aereboe@plaslope.com

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