Business Events Africa — November 2022

Voice of the Business Events Industry in Africa Vol 42 No 11 NOVEMBER 2022

COMMENT 4 The final countdown. NEWS 6 IMEX America a success for South Africa’s business events industry. 7 Exhibitions are a key facilitator of trade in Africa.

FANCOURT

FEATURE

12 Fancourt — The ultimate destination for business and leisure travellers.

EMPERORS

PALACE FEATURE

14 Emperors Palace offers so much more for business events guests.

CRUISE FEATURE 17 MSC Cruises’ most modern ship to serve South Africa. KWA MARITANE SPECIAL FEATURE 18 The magic of Kwa Maritane Bush Lodge. ATLF 2022 REPORT BACK 20 Africa Tourism Leadership Forum 2022 –‘igniting intra-Africa tourism‘. TECH WATCH 24 Harnessing the power of mobile marketing. A LOCAL PERSPECTIVE 26 Business travel — getting back in the saddle takes more than catching a plane.

EXTRAORDINARY EXPERIENCES

27 Restaurant Klein JAN at Tswalu Kalahari — amongst 10 extraordinary fine-dining experiences.

About the cover

The GL events Group has been operating in South Africa for 45 years, and its structure is based on three pillars: infrastructure supply, venue management and exhibitions.

TRAVEL UPDATE

28 Does Summer ’22 represent the real return of international travel?

PERSONALITY PROFILE 30 Minister Kganyago — ‘hold the vision, and trust the process’.

VENUE NEWS 32 Clico scoops top awards in the 2022 World Luxury Awards. 33 Stylish yet timeless refurbishment for ANEW Hotel Hilton.

TRENDSETTING 34 New trends emerge as international tourists make their way to South Africa.

MARKET NEWS 36 New appointments at City Lodge Hotel Group. 37 Transport Evolution Africa Forum & Expo drives the renewable energy agenda. 38 Cape Town Tourism announces Wahida Parker as new chair. 39 The Cannabis Expo gets ready to light up Sandton. 40 Dive into the Metaverse at rAgeX. Association news EXSA 41 The benefits of joining EXSA. EVENT GREENING FORUM 42 Water-wise case studies. SAACI

Let’s talk social sustainability. SITE

Will there be a crisis recovery for tourism? AAXO

Entrepreneurs pertinent to the growth of the business events industry. Regulars 48 Directory. MARKET NEWS

Take the year-end offline — go from ‘Teams’ to ‘Meats’. THE LAST WORD 51 SA visa and travel trends in a postpandemic landscape.

Published by the proprietor Contact Publications (Pty) Ltd (Reg No. 1981/011920/07)

HEAD OFFICE POSTAL ADDRESS: PO Box 414, Kloof 3640, South Africa TEL: +27 31 764 6977 FAX: 086 762 1867

MANAGING DIRECTOR: Malcolm King malcolm@contactpub.co.za

EDITOR: Irene Costa gomesi@iafrica.com

SENIOR GRAPHIC DESIGNER: Vincent Goode vincent@contactpub.co.za

DISTRIBUTION MANAGER: Jackie Goosen jackie@contactpub.co.za

SALES REPRESENTATIVE: Irene Costa +27 (0)82 558 7387 gomesi@iafrica.com

PUBLICATION DETAILS: Volume 42 No 11

Business Events Africa has 12 issues a year and is published monthly. This magazine is currently only available in digital format.

The authority on meetings, exhibitions, special events and incentives management www.businesseventsafrica.com

The final countdown

As November gets into full swing, we are all starting the final countdown to the end of the year.

When I think of the final countdown, the song by Europe plays in my head and New Year’s Eve comes to mind.

Honestly, the thought of the year end, does scare me, as it means I only have a limited number of workdays to wrap up my work year. At the same time, it means there is a local holiday coming up… and that excites me. It means I get to become a tourist in my own country.

I recently attended the Africa Tourism Leadership Forum (ATLF) in Gaborone, Botswana. I was really impressed by the Batswana (the citizens of Botswana) pride in their country. This pride was really apparent and strong, and it saddened me a bit that we, South Africans, have lost some of that pride we used to have in our country.

I think local travel, can reignite this pride, as we have a beautiful country, with amazing destinations, world-class hotels, exceptional travel product, and formidable service, which we sometimes take for granted.

ATLF was jam-packed with strong content and influential speakers, and impactful dialogue, which will hopefully lead to real action.

What came through is that the African tourism sector is ready to make the relevant change to improve accessibility within the continent, through collaboration, improved airlift and the formation of better systems, like e-visas.

As Africans, we should really be looking to

travel more, regionally, but this also goes beyond tourism. If Africa as a continent can get the above agendas right, it really opens doors for other sectors too. For instance, business events, namely congresses, incentives, meetings and exhibitions, would be able to rotate more freely within Africa. We can learn a considerable amount from each of our fellow African countries. We all have our strengths, as we all have something to offer.

As business events, there are hundreds of industry associations located in Africa, which should be rotating regionally. This would strengthen our continent, as business events means more than just travel and hotel stays. Business events create a platform for knowledge exchange and would grow the knowledge economy of our continent, and the economic benefit is immense. The business event delegates spend is, on average,

three times higher than that of a tourist. We will definitely continue what was ignited at ATLF at Meetings Africa 2023. Meetings Africa will be held at the Sandton Convention Centre, Johannesburg, from 27 February to 1 March 2023. This remains one of my favourite trade shows as it is a vital platform to meet and reconnect with African business events industry players. More importantly, it brings together verified hosted buyers and exhibitors, ready to do business. It is all about bringing business events to Africa.

Together, as Africa, we are stronger, and the time is now to re-ignite travel within our continent.

Irene

Email: gomesi@iafrica.com

Credit: Hein Liebetrau

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IMEX America a success for South Africa’s business events industry

South Africa’s attendance at the 2022 IMEX America in October was a success, with over 500 meetings held at the South African Tourism stand, for potential business for the country. IMEX America is the largest trade show in the US for the global meetings, events and incentive travel industry. The 2022 show was 45 per cent bigger than last year’s, according to IMEX organisers. The show took place from 11-13 October 2022, at Mandalay Bay in Las Vegas.

According to acting chief of the South Africa National Convention Bureau, Zinhle Nzama, team South Africa meant business. “Team South Africa had their hands full as they moved from one meeting to the next and the message was clear: South Africa is open for business and ready to host quality business events, with our infrastructure fit for global meetings, events and incentives travel,” she said.

Ms Nzama said that South Africa’s exhibitors were overwhelmed by walk-in clients over and above the scheduled meetings, which bodes well for our business events rebound.

Ms Nzama also noted that one of the key take-outs from this year’s IMEX is the shorter lead times for business, with all business that is coming to South Africa either earmarked for this year or next year.

“This is a clear indication of just

how eager people are to host their conferences and to bring incentive trips to South Africa in a short space of time. This is a shift from the preCovid-19 environment, as lead times were much longer,” she added.

Ms Nzama believes that South African Tourism’s relentless global marketing efforts are bearing fruit as buyers coming to the team South Africa stand were more targeted and ready to place business.

“The buyers we interacted with were not coming to find out information about South Africa; they already knew about South Africa. They were simply coming to find the South African product that is best suited for them,” she said.

“The bookings for groups coming into South Africa are getting bigger compared to pre-pandemic

bookings,” Ms Nzama said.

She revealed that beyond networking and scheduled meetings, team South Africa took the opportunity to invite the world to our beautiful country to attend Meetings Africa.

Meetings Africa is South African Tourism’s Pan African strategic business tradeshow. It provides a platform for exhibitors to showcase their offerings to international and local buyers, African associations and corporate planners.

“This is the most formidable platform on the continent for exhibitors to meet face-to-face with the most influential buyers in the world and to be part of Africa’s growth story,” she said.

Meetings Africa trade show will be held at the Sandton Convention Centre, Johannesburg, South Africa, from February 28 to 1 March 2023.

Exhibitions are a key facilitator of trade in Africa

As a continent, Africa presents significant investment and trade opportunities for global businesses. The borderless markets created by the African Continental Free Trade Area (AfCFTA) are valued at around $3.4 trillion in GDP, providing a unique and valuable platform for businesses to access an integrated market of over 1.3 billion people and in turn boost and broaden economic activity.

This was a key message at the Embassy Markets Spotlight Briefing held by leading global event company DMG events at the Gallagher Convention Centre in Johannesburg recently. Attended by a 50-strong audience of ambassadors, trade attaches and trade promotion agencies, the breakfast meeting focused on facilitating inbound trade and investment from across the world to the African market through events and exhibitions. It also provided a platform to update key stakeholders of current trade market opportunities and the value of events in securing market access to the continent.

Projeni Pather, founder and managing director at Exposure Marketing and an Association of African Exhibition Organisers (AAXO) board member, said she believed exhibitions to be the most powerful marketing platform and facilitator of trade. She quoted latest research which showed that around R71.2 billion had been contributed by the events' industry to the South African economy, which annually translated to 218,000 direct and indirect jobs created and R108 billion contribution to GDP.

New 2022 figures from The Global Association of the Exhibition Industry (UFI) also reveal a far-reaching impact in Africa, highlighting the existence of 43,000 exhibiting companies, 1 million square metres of exhibition space used, and over 2.2 million event visitors drawn to the continent. This has contributed USD 0.6 billion in direct spending, USD 0.3 billion in direct GDP, and 8,600 jobs created.

“Pre-Covid, we were sold on the idea of exhibitions, in fact we took the power of face-to-face for granted, before being thrown into a new digital world. However, we have spent 2022 re-establishing those connections, as it is the people behind the businesses that ultimately drive trade,” Ms Pather said.

She added that while the impact on the total economy of participating at an

exhibition is often underestimated, at their core, exhibitions are an economic enabler.

“The ripple effect that an exhibition creates in that sector, city, region and continent, is tenfold, but regularly undervalued.”

Francois Fouche, research associate at the Centre for African Markets & Management, Gordon Institute of Business Science, University of Pretoria, provided guests with an update on the implementation of the AfCFTA, humorously likening it to watching paint dry. However, he urged guests to be patient.

“We are only one year into what will be a multi-year process, but there is real value in the market access that will result from AfCFTA. It is my view that the value will primarily manifest as opportunities for agricultural upgrading, growth in light manufacturing, and support for the expansion and deepening of regional value chains, which could underpin the structural transformation that is urgently needed.”

Mr Fouche also offered insight on the perfect recipe for an export master plan, which included tangible, resultsdriven education, less restrictions on the immigration of skilled people, infrastructure maintenance and electricity that stays

on. Most importantly, he said it was government’s role to take the big decisions to create an enabling environment, and then move aside to allow business to happen.

Portfolio director at DMG Events, Evan Schiff, said: “Accessing the African market requires a presence in Africa, and face to face meetings are highly valued as a means to build solid, long-term business relationships"

The Africa Trade Week, hosted by DMG events, is a collection of three trade shows covering the food and trade sectors, including Africa’s Big 7, SAITEX and the Hotel and Hospitality Show. According to Mr Schiff, both independent sellers, and country trade development agencies, utilise the shows to exhibit their latest offerings to those wanting to cement their place in the market, as well as new market entrants.

“We feature a sectorised exhibition area, as well as B2B matchmaking services, workshops and masterclasses, to allow attendees to not only learn but also network and do business. In 2022 alone, 67 countries globally were represented at the three African Trade Week events, opening up doors for local sellers to meet international buyers and form meaningful cross-border collaborations,” Mr Schiff added.

GL events Group… exceeding expectations

The GL events Group has been operating in South Africa for 45 years, and its structure is based on three pillars: infrastructure supply, venue management and exhibitions, which primarily focus on content management. GL events South Africa only served one pillar, the infrastructure supply side of the business, until 2018. In 2019, the Group was fully consolidated, with the acquisition of the Johannesburg Expo Centre, as well as Dogan Events and Exhibitions, which owns and manages the Rand Show.

The GL events South Africa Group, led by group chief executive officer, Craig Newman, replicates the entire GL events business model on a local level. Discover the GL events South Africa business divisions:

Live

Infrastructure supplier

GL events Live Division is a global leader in the exhibition and event industry with previous event references in major global events such as the World Cup, Cop26, and other notable events. We have positioned ourselves locally as the leading infrastructure supplier and continue to strive to be the supplier of choice for event organisers and other customer clusters.

“This year has seen momentous increase in business in the second quarter. As a

company, we have been presented with numerous opportunities to serve our existing and new clients, also supporting the industry, ensuring its continued growth,” said Ishmael Atanasi, chief executive officer for the Live Division.

“This has therefore increased the need for us to collaborate with our clients in the region and throughout Africa. Given the industry’s constraints in both human and infrastructure resources, GL events Live has remained in business with the capacity and skills to deliver projects locally and throughout Africa, while also supporting the GL events Group on international projects,” added Ishmael.

Our workforce has been our most valuable asset since our inception, and it has become absolutely necessary for us to continue to provide opportunities for our employees to advance and grow in their respective fields. As a result, we currently

have staff seconded in Qatar for the World Cup and some in Egypt for COP27, with a number of allocations and international projects in the works for next year.

In recent years, we have also learned to diversify our offering by providing sustainable solutions to strengthen our position as the leading infrastructure supplier for events and exhibitions, as well as to expand our portfolio to create

Craig Newman.

non-event-related revenue streams.

We developed a simple yet effective framework that allowed us to use what we had to service a much broader scope that we would not have serviced otherwise. During the construction and delivery of Nasrec Field Hospital at the height of the Covid-19 pandemic, we saw how adaptable our teams could be and what could be accomplished through key partnerships and collaborations with other industry players.

In retrospect, we can be grateful for the pandemic because it taught us how to adapt to changing conditions and respond quickly to market needs and demands. Aside from the challenges encountered during this time, it also provided an opportunity for some creative ideas that can be supported by our existing manufacturing facilities, which are currently operating and fully functional with the capacity to produce cutting-edge designs and quality finishes for both exhibitions and our retail portfolio. We have since relaunched our retail business unit, which focuses on providing a full turnkey solution as well as specialised services such as, but not limited to:

• Shopfitting

Our priority is to design the ideal store layout while also providing customers with easy movement, appealing opportunities for product displays, a smooth traffic flow, and the ultimate shopping experience.

• Commercial fitouts

We create inspiring workspace that meets all of your requirements and offer specialised services in planning, design, and delivery of a perfectly suited commercial space within any given building structure.

• In-store refurbishments

We offer a complete refurbishment solution for existing space. Planning, designing, and sharing creative ideas to bring any space to life, whether it’s a complete makeover to create a brandnew look or re-designing something fresh for a tired-looking existing space.

Ishmael Atanasi.

Dogan Events and Exhibitions

Content Management and owner of the Rand Show

Dogan Exhibitions and Events is a fullturnkey exhibitions and events management company and the proud owner of the well-known Rand Show. The company has been operational for more than 15 years, with the majority of shares acquired by the GL events Group in 2019.

The acquisition by the GL group has afforded Dogan the opportunity to broaden its horizons and apply international best practices to the business. Like most organisers, the lockdown in 2020 forced the company to reconsider its product offering and business structure. After the selection of a new team, a host of new concepts was developed to sustain the company throughout the pandemic.

The first viable concept was to do small Rand Show pop-ups within shopping malls to ensure our exhibitors still experienced some face-to-face interaction with their clients. From the success of these activations we started searching for a larger platform for these activations. These small activations

eventually lead to the launching of the Rand Show Spring Edition in Fourways mall, making Dogan the first organiser to run a face-to-face exhibition during the pandemic. The Spring Edition was a great success and is now a permanent fixture within the Rand Show calendar. In 2021 we decided to rebrand and refresh the Rand Show, not knowing whether it would be possible to run a big show in 2022, we pushed forward. Clients came on board and the visitor promotions started yielding good results and, before we knew it, we hit midApril and it was time to open the show. Our show was the first big consumer exhibition to run under the 50 per cent venue capacity and visitor vaccination restrictions and we are proud to say that amidst these circumstances we had a great attendance with 90 per cent positive feedback from both exhibitors and visitors.

“We have learned to be flexible, adaptable, and to keep thinking outside the box,” said Adele Hartdegen chief executive officer of Dogan. “The Dogan team is dynamic and resourceful, and we keep innovating a top priority. The 2022 Rand Show was the first big opportunity for us to prove that our new structure

and processes work and I’m proud to say that the show was a great success.”

The pandemic made us realise once again that the platforms offered within Exhibitions are key to sustaining businesses, in our case especially SMMEs, some of whom are fully reliant on the show to continue trading. We take pride in what we do and take on the responsibility of growing these enterprises with us and setting them up for success.

“We learned a few things from the 2022 show. Two of these are the fuels that keep us going. One of the main factors is the confidence our exhibitors and visitors have in the brand. This was evident in the exhibitor and guest turnout, which well exceeded our expectations for the first post-covid show. Secondly, is the show’s impact on the livelihood of SMME enterprises that rely on the show to generate significant revenues each year. For these reasons, we will continue to present a world-class Rand Show and strive to make each year’s show the finest yet,” said Didi Okoro, head of sales for the Rand Show.

The 2023 Rand Show promises to be an exciting, fun-filled family day with some big brands coming on board. We look forward to seeing everyone there.

Johannesburg Expo Centre

Venue management

For a variety of reasons, the Johannesburg Expo Centre should be top of mind when planning large-scale events and exhibitions. The venue’s adaptability allows it to manage any occasion and it can host both indoor and outdoor events, depending on your requirements. Whether your event requires quiet boardrooms for private meetings, large floor space for exhibits, a dance floor that can accommodate thousands of people, or outdoor refreshment stations, the JEC has the multipurpose facilities to meet all of your needs.

The JEC has no shortage of space either, with its 150,000 m² of space to host mass events. Coupled with that, when it comes to parking, the venue offers secure parking for 20,000 vehicles, ensuring that exhibitors and guests alike can find parking with ease and get straight to business. The JEC is also hailed as one of the most accessible venues in the country, with accessibility from all major highways and a helipad on-site for registered helicopter landing needs. Its location is ideal for travellers with five-star hotels

in the vicinity and a mere 30 minutes from both international airports.

When it comes to capacity, look no further than Ultra Music Festival, which typically draws 30,000 music fans through the door, if not more.

From enthusiastic music fans to a far more business and trade orientated environment, this year’s Electra Mining Exhibition garnered a significant number of visitors over the five days of the show as the crowds came to see the latest innovations across mining, industrial, electrical, power, transport and related industries.

“Over the last few years, my main aim at the Johannesburg Expo Centre has been to provide the best customer service, attract and retain world-class events and ensure the venue is presentable at all times. We have spent a lot of time refining our processes, researching best practices, and offering our clients a venue that suits their every need. The JEC remains one of Africa’s largest purpose-built Exhibition venues and offers flexible large format spaces that are second to none,” said Adele Hartdegen, chief executive officer for the Johannesburg Expo Centre.

If you are hosting an event at the Johannesburg Expo Centre, you are

Adele Hartdegen.

without a doubt in the hands of the experts with their dedicated support team on the ground for all your needs.

The team at the JEC will always meet your demands and exceed your expectations — what more could you ask for?

Contact Details

GL events Johannesburg (Head Office)

PO Box 993, Southdale, 2135

Johannesburg Expo Centre

Corner Nasrec & Randshow Roads, Gate 2 Entrance

Johannesburg, 2091

Tel: +27 (0)11 210 2500 Fax: +27 (0)11 680 9940 Email: info.za@gl-events.com Web: https://www.gl-events.co.za/en

Fancourt

The ultimate destination for business and leisure travellers

Fancourt needs no introduction. The crown jewel of the Garden Route has proved itself time and again as the ultimate blend of modern luxury, classic elegance, and jaw-dropping natural beauty.

With several prestigious awards already under its belt, the resort has once again topped the list with new titles including the 2022 winner of South Africa’s Luxury Family Resort in the World Luxury Hotel Awards and South Africa’s Luxury Spa Retreat in the World Luxury Spa Awards.

Just seven kilometres from George Airport, Fancourt is easily accessible by both plane and car, making it the ideal choice for business, leisure, and family travellers in search of luxury, adventure, and world-class golf on their doorstep.

Whether your plans for 2023 are a solo or couples stay, a corporate retreat or a ‘guys and gals‘ group getaway, Fancourt’s facilities have everything you need for

your trip to be a resounding success. With the combination of 115 luxury suites at Fancourt Hotel, seemingly endless golfing, entertainment, and excursion options, high-end restaurants, and pampering Spa treatments, Fancourt has everything you need to experience an award-winning stay at South Africa’s award-winning resort.

Go for golfing glory

Ranked thirteenth in the Golf World Top 100 Golf Resorts, Fancourt boasts over 600 hectares of manicured lawns framed by the mighty Outeniqua Mountains. Ranked as the number one golf course in South Africa and the 28th best course in the world by Golf Digest USA, the undulating Links course was designed by

none other than Gary Player. Its rolling hills emulate those of courses in Ireland and Scotland, delivering an otherworldly experience to those who walk them. Also designed by Gary Player, Outeniqua and Montagu are ranked among South Africa’s Top 20 for their playability and charm and lauded for their excellent year-round condition.

Spot birds and birdies

Wandering between indigenous fynbos means that exploring the expansive property often turns into a miniature safari. Over 121 species of bird, including long-crested eagles, pale chanting goshawks, and giant kingfishers call the resort home. Guests often spot African clawless otters, grey mongooses, duikers, African porcupines, and three different species of tortoise. Lucky golfers have even reported seeing the rare caracal (lynx) beside the fairways.

Going beyond golf

For visitors who like to get their kicks away from the golf course, Fancourt offers a wide variety of activities to indulge in. For active guests, a gym compliments jogging and cycling trails, and tennis courts. A Kidz Club and Teen

Lounge offer a movie room, jungle gym, swimming pool, table tennis, foosball, air hockey and pool tables, a selection of board games and a Playstation area to put parents’ minds at ease and provide age-appropriate entertainment.

Incorporating a roman bath, steam room, jacuzzi, sauna, plunge pool, and tepidarium, guests are assured multiple visits to Fancourt’s awardwinning spa. Twelve treatment rooms are available to deliver therapies inspired by the four elements: air, water, fire, and earth. Visitors can even indulge in a little retail therapy at the on-site boutique to ensure they return home with their favourite spa products.

Hungry visitors will find tantalising treats at one of the four restaurants — each with its own unique atmosphere and menu. Newly renovated La Cantina has fast become a must for guests and residents alike, with renowned Chef Andrew Atkinson heading up the modern Italian establishment.

Exploring further afield Nestled in the heart of the Garden Route, Fancourt is the ideal base from which to explore the treasures hidden along one of South Africa’s most beautiful coastal areas.

Foodies are spoiled for choice with chocolate, beer, coffee, wine and port, and olive-tasting experiences dotted throughout the area. Nature lovers can indulge in some whale watching, or head out to nearby Jukani Wildlife Sanctuary, Stormsriver Nature Reserve, or Knysna Elephant Park. Adrenaline junkies in search of a rush will find it in various guises, including white shark cage diving, quad biking, sandboarding, and the famous Bloukrans Bungy jump. A change of pace comes in the form of sunset cruises and hot-air balloon rides, and not forgetting the iconic Cango Caves and ostrich farms in nearby Oudtshoorn.

Business, leisure, and everything in-between

With a smorgasbord of luxury accommodations, dining, activities and entertainment options available –catering for everything from straight-up business travel to holidaying with the kids – from special events to private retreats, Fancourt is the ultimate destination.

Chat to the team at Fancourt today: Contact 044 804 0020 or email groupreservations@fancourt.co.za

Emperors Palace offers so much more for business events guests

You are familiar with the scene: the boss announces that there’s going to be a conference or exhibition, and everyone has to attend. You all stifle a collective groan thinking the same thing… boring. That’s often the case with group conventions – it takes place at a stuffy, corporate location where the trendiest spot is the smoking area out in the parking lot. But conventions need not be a joyless vacuum. There are locations with much more to offer so that the experience can transcend the mundane and present an opportunity to connect on a personal and professional level. That location is Emperors Palace.

Located next to O.R. Tambo International Airport and on the Gautrain route from Sandton, Emperors Palace has been an epicentre for conferencing for more than a decade. With its 29 conference venues, massive Centre Court, professional set up and comprehensive wi-fi, it ticks all the boxes to host a successful event. However, today’s modern delegate requires more than a free notepad and complimentary mints. Connections need to be made and for that to transpire, something out of the ordinary is required. As the Palace of Dreams, Emperors Palace has something for everyone, so we’ll spell out some of the new and unique features it has to offer…

Exciting revamps

Eating out is on the rise again, with folks looking for convenient locations with a good atmosphere, great service and delicious food. Emperors Palace has 16 dining establishments with Tribes, Spur and Taste of Mumbai the latest to undergo some tasty renovations to ensure hungry patrons leave satisfied.

Mixologist teambuilding

Teambuilding doesn’t always have to be trust-falls and war-cries. The latest trend is to build camaraderie in a more relaxed setting and to make your own wine. You read right — wine blending is a hot trend where your group gets the ingredients to blend and create their own bottle of vino… and the best part is they get to keep it at the end. It’s a great way to toast new relationships.

Packages for every event

Budgets. The B-word everyone hates when it comes to finding affordable conferencing and events packages. Luckily, Emperors Palace has a three-tier package offer which allows you to decide what you need to suit your budget. Great value and exceptional service come free.

Expanding our reach

Peermont is expanding its reach, with the addition of a permanent sales executive based in Cape Town, at offices in Century City. This is a first for Peermont, whose aim is to give 100 per cent attention to creating brand awareness of their resorts. New to Peermont, Leanne Margo’s mission is to showcase the diversity and convenience Peermont Resorts has to offer to travel professionals throughout the whole country.

Reign

It’s time for a new reign. Emperors Palace’s award-winning Aurelia’s Restaurant has officially retired, making way for a new, contemporary eatery. Introducing Reign, the trendy, new restaurant now open at Emperors Palace. Reign is a full-service degustation restaurant, under the culinary skills of Chef Themba Bawuti, that offers an unforgettable contemporary eating experience with quality fare and exceptional service in a beautifully designed setting. With new décor and an extended outside area, Reign is looking to have a long… reign.

Opening doors

When staying at a hotel you want everything at your fingertips… and now you can with the Peermont Hotels App. This central mobile app gives you 24/7 access to a wide variety of features and services when staying at a Peermont Hotel. The app is available from the PlayStore or Apple AppStore. Now you have the power in your pocket to check-in online, enter your room by using your phone, order room service and even provide feedback on your stay. Now that’s nifty.

Reopening of Mondior

After two-years, the four-star Peermont Mondior Hotel at Emperors Palace is open full-time again. Watch the sunrise over breakfast, enjoy a sociable luncheon at the chic Oriana restaurant and finish off the day with a relaxing cocktail at The Silver Moon Bar. Mondior is a hotel which surpasses all expectations in world-class business, conference and leisure accommodation. Start making your bookings, call 011 928 1928 or visit the website: EmperorsPalace.com

easons greetings

With evolution being a common theme at the Palace of Dreams, the legendary Garden of Light has to make way for something bigger and better. From 25 November until 2 January, Emperors Palace will debut its Christmas Village, a magical wonderland built in the style of a traditional Bavarian village. This is the perfect family holiday outing where visitors will be able to wander the Tunnel of Lights, Snow Town, The Village Square and the Winter Wonderland, boasting a breath-taking light display complete with fairies, elves, gnomes, goblins and reindeers peeking out from a fantasy forest. And the best part? It’s located on level five of the parking garage, so the magic is uninterrupted, rain or shine.

Emperors Palace is a Peermont Resort. View their website at emperorspalace. com or follow them on social media.

Emperors Palace is located at 64 Jones Road, Kempton Park.

For a quote or any information contact the Sales Team on sales@peermont.com or 011 928 1903

MSC Cruises’ most modern ship to serve South Africa

MSC Cruises recently opened sales for its 2023-24 sailing season featuring its most modern ship to serve South Africa, MSC Splendida.

The 14-deck passenger vessel can accommodate up to 4,363 passengers and features, for the first time in South Africa, the MSC Yacht Club — a premium ‘ship within a ship’ concept with 71 spacious suites, a dedicated concierge desk, 24-hour butler service, private restaurant, swimming pool and sunbathing area.

MSC Splendida will be based from November 2023 in the port of Durban and offers a range of voyages that last between three and fourteen nights to Namibia, Mozambique and other Indian Ocean destinations.

MSC Cruises will operate 35 sailings in total of MSC Splendida from both Durban and Cape Town during 2023-24. Ross Volk, managing director, MSC Cruises South Africa said: “MSC Splendida will take cruising in South Africa to the next level and redefine holidays at sea. It will give our guests of all ages an incredible opportunity to indulge in wonderful, enjoyable and memorwable experiences.

“This further demonstrates our commitment to the South African tourism sector and MSC Cruises’ aim to drive both the tourism industry and the cruising sector with a resultant

positive economic impact to the country. The ship will be staffed by nearly 1,400 crew, who look forward to giving our guests the experience of a lifetime, many of whom will be sourced and trained locally, through the Shosholoza Academy in Durban.”

MSC Splendida has a range of themed bars and dining venues including specialty Mediterranean and American steakhouse restaurants. The ship also has four swimming pools, The Strand Theatre for night-time entertainment, Club 33 nightclub, an ultramodern gym, squash court and running track.

The magic of Kwa Maritane Bush Lodge

In a world where everything came to a complete halt, it is great to be able to travel again, be it for business or leisure.

By Irene Costa, editor of Business Events Africa.

Iwas recently invited to experience Kwa Maritane Bush Lodge in the Pilanesberg. Located in the Pilanesberg National Park, on the slopes of a two-billionyear-old volcano, it is home to Africa’s big five. Relax by the pool, head out for a late afternoon game drive and later, enjoy dinner in the wonderful restaurant. On Wednesdays and Saturdays, enjoy the bush boma, under the African stars.

Kwa Maritane, or ‘Place of the Rock’ offers unaparalleled comfort, in a malaria-free area, less than two hours from Johannesburg.

After a short trip from Johannesburg, we arrived and were immediately welcomed by Wandile Ngxesha, guest relations officer and the rest of the charming team at the lodge. Though the lodge was a hive of activity, we were looked after and made to feel at home, from the minute we arrived.

Check in was easy, and immediately the weight of city life fell away. Surrounded by the nature reserve, we were welcomed by zebra at the watering hole located at the restaurant.

On our walk to the room, I was welcomed by an elephant at the fence who was quite happy to pose for images.

We were accommodated in one of the executive twin rooms, which has two double beds. It is great for any conference group, who would like to share rooms. The room was spacious, with air conditioning — which was most welcome, it had all

the amenities needed including a coffee and tea station, Nespresso machine, safe and a little patio, to enjoy the views.

This lodge is ideal for conference groups as everything you need is onsite. The magic of being surrounded by the bush is without a doubt a massive plus, as it means no distractions.

After I was settled, I was welcomed by Lerato Thibedi, reservation manager, and Wandile also joined us. They offered me some insights into the Kwa Maritane conferencing experience.

Lerato said that conferencing has picked up significantly over the past year. She said there is a pickup on 24-hour package rates, and there are definitely more last-minute bookings for these.

The conference rates are competitive, and Kwa Maritane have decided to keep the rate the same as this year, for 2023. Due to the rates being so favourable, Lerato said they now have the capability to cater to government business too. Lerato said that international business is also beginning to pick up. “Incentives have always been one of our primary markets and this year, we have already had five international groups. These are long term business, which means they are organised well in advance. We are hoping to see even more groups return next year.”

Lerato added: “At Kwa Maritane, we sell memories and experiences, and once

you have hosted a conference or had an incentive at the lodge, you understand. This is probably why we have a high number of repeat business. There are some companies that visit us regularly and have been doing so for many years. What is not to love, we have an ideal location in the bush, which means no distractions of malls, or entertainment areas nearby and having enough rooms to cater for conference groups, and overflow to its sister lodge, Bakubung, means it is very appealing.

“Being in the bush means you get to relax the body and soul and really

The Kwa Maritane conference team, from left: Michelle Buitendag, group and conference co-ordinator; Lerato Thibedi, reservation manager; Wandile Ngxesha, guest relations officer and Lesego Shaba, group and conference coordinator.

focus, connect and communicate better, without distractions. All the things that you need for a successful conference, event or incentive,” Lerato said.

“From a technology perspective, we are also able to assist with virtual conferences,” she added.

Wandile continued, “We also offer flexibility and have a number of conference venues. One of the experiences our overnight groups get to enjoy is a late afternoon game drive, followed by a bush braai. Depending on the size of the group, it can be hosted on site and for larger groups, the bush braai is hosted at the nearby bush boma located in the Pilanesberg Game Reserve.”

Game drives

few. The game rangers were professional, friendly and informative. Halfway through the game drive we had a comfort break with snacks and drinks.

Bush Braai

During the second night we got to experience the magical Bush Boma in the Pilanesberg Nature Reserve, with a variety of delicious, local cuisine and local entertainers. The atmosphere was exhilarating.

The Kwa Maritane cuisine was exceptional, for the large number of people they were catering for, it was always of the highest standard. There was variety, quality, and it could be rated as fine dining buffets. Chef Jurgen Kilanowski needs to be commended.

We also got to enjoy the main pool area, a great place to just relax. There is a second

night sky, which can then be printed for guests before departure or sent to their phones to keep digitally. More info: https:// www.legacyhotels.co.za/blog/post/ go-galactic

There are also teambuilding options available for conference groups, and this is undertaken by one of their teambuilding partners.

Conference Rooms

The biggest conference room, Tau and Nare Conference Rooms combined, can cater up to 400 pax, cinema style. Separated, each can cater up to 200 pax, cinema style.

The Rhino Conference Room, can cater up to 150 pax cinema style.

The Executive Boardroom, Hippo Room, can seat up to eight delegates.

Africa Tourism Leadership Forum 2022 –

‘igniting intra-Africa tourism‘

Working together, forging partnerships, collaboration, to building sustainable tourism economies, and intra-Africa travel through intra-Africa trade led the agenda at the 5 th annual Africa Tourism Leadership Forum 2022 (ATLF) held at the Gaborone International Convention Centre, Botswana, which took place from 24-26 October.

By Irene Costa, editor of Business Events Africa

The 5th ATLF received an overwhelming response from African countries and beyond, with 67 countries having attended, with a total of 650 delegates in person and over 2,000 virtual delegates on both YouTube and Zoom platforms over the three days.

Themed, ‘Igniting Intra-Africa tourism through inclusive intra-Africa trade, partnerships and

Investments’, ATLF 2022 provided a myriad of learning and discussion platforms, across, tourism investment, business events, travel tech, intra-Africa travel and marketing.

Among the key outcomes of ATLF 2022 was the establishment of Pan-Africa Private Sector apex platform. Out of 43 African countries that were represented, 41 have confirmed their participation, while the East Africa Tourism Platform (EATP),

Rwanda and ICASA Secretariat, Ghana, have offered to serve as the secretariat for the proposed collaborative platform. The agreed mandate of this collaborative Africa Tourism Platform is to market Africa as a single destination, advocate for ease of connectivity and visa facilitation. Another key outcome was the commitment from several African countries to mainstream the role of business events (meetings, incentives, conferences and

Programme Director Gaona Tlhasana welcoming delegates to the second day of the conference.

President of the Republic of Botswana, His Excellency Dr. Mokgweetsi Eric Keabetswe Masisi.

Moseketsi Mpeta, head of tourism and services, Industrial Development Corporation (IDC), South Africa.

Didier Scaillet, chief executive officer, Meeting Profile Consulting, Belgium.

events), digitalisation, youth and women inclusivity.

Kwakye Donkor, chief executive officer of Africa Tourism Partners (ATP), said that as a gathering of industry thought leaders, this year’s forum was focused on advancing the call of the sector to be intentional about practical measures and initiatives that would strengthen and accelerate intra-Africa travel and tourism development through trade, partnerships and investment.

Mr Donkor added that a booming intra-Africa travel would be possible with government and private sector collaboration, but that government has to lead with more action on enabling policies than promises.

ATLF 2022 was made possible by ATP, in partnership with UNWTO, analysts BDO and the International Congress and Convention Association.

Botswana is delighted to have hosted Africa and the world at the 5th ATLF and is to host the forum for two more years, Philda Kereng, minister of environment and tourism, Botswana, assured.

The event was officially opened by the President of the Republic of Botswana, His Excellency Dr. Mokgweetsi Eric Keabetswe Masisi at the Gaborone International Convention Centre. President Masisi spoke to the importance of reviving the tourism sector in Botswana and how technology, as well as government’s push for digitisation would be integral to that.

President Masisi encouraged all African countries to come together to work towards achieving sustainable tourism economies on the continent. According to him, one of the ways Africans can boost and sustain its tourism sector is to work together, collaborate and forge partnerships.

President Masisi disclosed further that Botswana is encouraging intra-Africa travel with its easy visa and designation of some countries as visa-free.

“Working together, forging partnerships and collaborations is key to building sustainable tourism economies,” President Masisi concluded.

President Masisi’s words were welcomed and further affirmed by the panel discussions over the

African government dignitaries and VIPs at ATLF 2022.

Kwakye Donkor, chief executive officer of Africa Tourism Partners (ATP), offering the the President of the Republic of Botswana, His Excellency Dr. Mokgweetsi Eric Keabetswe Masisi with a gift.

Kwakye Donkor, chief executive officer of Africa Tourism Partners (ATP) facilitating one of the sessions.

The President of the Republic of Botswana, His Excellency Dr. Mokgweetsi Eric Keabetswe Masisi and Philda Kereng, minister of environment and tourism, Botswana.

three days, that featured experts from across the continent.

Stakeholders in the African travel and tourism sector called on governments across the continent to match their various promises of open borders and seamless connectivity with actions that will soar intra-African travels and exchanges.

The call was made during ATLF 2022, by stakeholders, comprising aviation, hospitality, travel agencies, tour operators, destination management companies and convention bureaux, among others.

“Tourism is a key sector that is being mainstreamed and contributing to many economies on the continent. Its recovery and growth are informed by decisions made by policymakers and the key stakeholders in the industry,” said Elcia Grandcourt, director: Africa department, United Nations World Tourism Organisation. She added: “More efforts, commitments and advocacy are needed to strongly promote intra-Africa travel through the African Free Trade Area (AfFTA) initiative. Tourism is an important economic driver, and it is imperative for countries to maximise on the economic benefits derived from tourism by making more efforts to increase linkages and reduce leakages in the tourism sector. This can be achieved through economic transformation, inclusive growth and competitiveness across the tourism value chain.”

Didier Scaillet, chief executive officer, Meeting Profile Consulting, Belgium, said that Africa has a huge untapped travel market and should learn from Europe, which has the highest number of intra-continent travels and exchanges.

Ibrahim Awal, minister of Art, Tourism and Culture, Ghana, thinks that African governments should do more on removing bottlenecks to intra-Africa travels and take advantage of the African Continental Free Trade Area (AfCFTA) to trade among themselves.

Some of the highlights of this year’s Forum included:

• Pan-African Private Sector Forum, Ministerial;

• Digitalisation and MICE Masterclass,

• Ministerial and Executive Dialogues, and

• Insightful Expert Presentations and Interactive panel discussions on recovery measures, continental and global industries and strategies for building back better.

The Forum also facilitated business to business sessions, an exhibition and 5th Africa Tourism Leadership Awards Gala Dinner.

In attendance were tourism ministers –including SA deputy minister of tourism, Fish Mahlalela – delegates from the United Nations World Tourism Organisation (UNWTO) tourism development agencies, tourism departments and boards, foreign mission representatives and high-level decision-makers from airlines, hotels, financial institutions, tech companies and more.

President of the Republic of Botswana, His Excellency Dr. Mokgweetsi Eric Keabetswe Masisi, presenting his keynote address

Dr. Linda Pereira, managing director, CPL Events, Portugal.

Local entertainers at the start of Day 2 of the ATLF 2022.

Philda Kereng, minister of environment and tourism, Botswana.

Botswana Cultural Evening at Botswana Craft

Harnessing the power of mobile marketing

The hospitality, travel, and leisure industries were some of the most affected by the Covid-19 pandemic. But the good news is that renewed hope for these crucial South African sectors may lie in the hands of mobile marketing. Despite anxiety over the continued effects of the pandemic, digital tech is here to assist these industries in recovering from recent turbulence and returning to their former glory.

By James Bayhack, Sub-Saharan Africa director at CM.com.

According to the United Nations World Tourism Organization, most experts are confident that the international travel industry will begin to return to a pre-pandemic performance by 2024. Already, global regions have enjoyed a significant rebound from the start of 2022. Africa experienced 51 per cent growth in January, and travel to and within South Africa showed signs of recovery in the year’s first quarter.

Although it’s been a difficult period, challenges present opportunities. The Covid-19 pandemic compelled governments and companies to use technology in response to the crisis, marking an accelerated convergence of the digital and physical. With this increased importance of digital tech,

marketing techniques and approaches to customer experience need to change to match changing consumer behaviour. Research shows that we have a mobile penetration rate of almost 180 per cent and that 91 per cent of phones in South Africa are smartphones. These numbers show just how central mobile devices are to people’s lives. Mobile marketing solutions consider how hospitality, travel, and leisure experiences should be adapted to better reach customers who are back on the road and in the air — with evolved expectations. The modern traveller wants to find accommodation and experiences through a digital medium. The hospitality industry can make the most of this through several innovative mobile marketing solutions.

Unique ways to speak to the customer

Mobile marketing is about reaching people where they are — on their mobile devices, interacting through several channels, whether that’s websites, email, SMS, WhatsApp, or social media platforms. The current consumer landscape dictates that mobile marketing is an important aspect of online marketing that businesses cannot ignore. Mobile devices offer the perfect opportunity for businesses to enhance the customer journey by providing information and features that show just how much they pay attention to their customers’ needs.

In the hospitality, travel, and leisure industries, mobile marketing solutions create new conditions for a personalised and seamless experience, especially as the

pandemic and other recent global and local events have significantly changed customer behaviour. Given the extensive access to consumer data, businesses in this sector can create more customised marketing strategies and form closer relationships with travellers. When we think about mobile marketing in this respect, online communication is vital because of how specific the consumer process is. Travellers expect almost everything relating to a trip to be available on their mobile device, from notifications and booking confirmations to avoiding queues and even receiving sales or discount information based on their preferences.

Changing times call for changing mobile marketing strategies

Heavily centred on creating experiences and relationships with customers, businesses in the hospitality industry must employ mobile marketing solutions that inspire customer loyalty while increasing customer leads. The modern traveller wants to plan a trip ahead of time and research preferred destinations. To help with this, a mobile-friendly website is a necessity. However, the traditional desktop website is not enough. Businesses must ensure that their mobile-first website is visually captivating, with concise text, a touchbased interface, and built on a quickly downloadable platform.

Consider how customers receive further communication about their trip and how this communication can be automated. Google’s business messages meet consumers in their moments of need, and traditionally when looking to plan a trip, it all begins with a Google search. This mobile conversational channel helps customers reach a business with the scale of Google Search and Maps and helps brand websites create valuable, unsynchronised experiences. Another effective channel, Instagram Direct, personalises a business’s relationship with its customers — igniting discovery and driving sales at every phase of its journey. Through Facebook and Instagram ads, one ‘click to chat’ can kill two birds with one stone, that is, displaying pictures of beautiful travel destinations while

offering instant support. These channels can all be integrated into a single customer support software, making it easier to respond to customer interests or queries. A business will have a record of previous interactions with a customer, adding to more personalised conversations and context for future reference. Creating different segments and following communication with conditional content or better recommendations – based on a customer’s initial interest or previous bookings (beach vs. bush location) – allow for higher booking and conversion rates.

Connectivity is a key business differentiator

Mobile marketing could be a major differentiator for businesses in the hospitality industry. With hybrid and remote work still popular among South African employees (a Cisco survey shows that 95 per cent of South African respondents want to work in a hybrid or fully remote working model), there are many opportunities for the travel market to take advantage of. Businesses can use mobile marketing to create innovative solutions to attract this on-the-go audience that can now combine travel and work.

No matter how big or small an organisation is, every hospitality business can benefit from affordable mobile marketing. Your target audience will always have their phones with them wherever they are, providing direct access to travellers and the opportunity to perform locationspecific marketing. And, unlike other marketing channels, mobile marketing encompasses many marketing opportunities in a single device.

Brands have certainly had to re-evaluate their relevance in a post-pandemic world. With an increased focus on digital customer experience, mobile marketing gives businesses agility that embodies a perfect balance between traveller experiences and automation and highlights the convergence of strategies to drive recovery and growth in this vital industry.

Who is James Bayhack ?

James Bayhack is the subSaharan director for CM.com and African spokesperson. He leads the company’s sub-Saharan operations by ensuring responsible and strategic planning and design of organisational communication systems. Driven by the desire to successfully establish a Kenyan entity alongside the newly appointed Country Manager — James also oversees the company’s ongoing expansion efforts into emerging markets. Having been with CM.com for nearly six-and-a-half years, James continues to prove his worth after first joining the company at the start of 2016 as country manager for southern Africa. His responsibilities included overseeing the company’s affiliates in South Africa. In addition, he was responsible for managing overall operations, recruiting staff and establishing budgets. James holds an IMM graduate diploma in marketing management and is an avid triathlete, having successfully completed the Norseman Extreme Triathlon in Norway.

Mobile marketing solutions consider how hospitality, travel, and leisure experiences should be adapted to better reach customers who are back on the road and in the air –with evolved expectations

Business travel — getting back in the saddle takes more than catching a plane

Travelling for business – locally and globally – is beginning to pick up rapidly again in the wake of the pandemic, as companies begin dispatching employees to in-person conferences once more, events and meetings that were the normal order of business pre-2020.

However, business travel and its impact on the traveller have changed from the way things were before, and anyone embarking on a business trip for the first time in years should take heed of changed circumstances and impacting factors so as not to get caught short, a leadership expert said.

“Most business travellers can attest to a little bit of a shock to the system during their first couple of trips and in-person events, and that it is not just a case of getting on the bicycle again with muscle memory making the ride a smooth one,” said Advaita Naidoo, Africa MD at Jack Hammer Global, Africa’s largest executive search firm.

Ms Naidoo said companies and individuals travelling would do well to consider the changed playing field before resuming business travel full-throttle, as it can mean the difference between a successful mission or a waste of time and money.

“The approach to post-pandemic business travel should be as considered as the time and effort invested in returnto-office strategies. We are still in the try-out phase of best practice in terms of hybrid working, and now business travel is also being thrown into the mix.

“The factors that impacted the return to the office also come into play when making decisions about business travel. Take, for instance, the personal ecosystems and logistics of the business traveller. Previously, frequent-traveller working parents for the most part would have had a smooth-running machine back home to ensure children were taken care of while they were away. Chances are, circumstances have changed, and support systems may no longer be there, or of the same quality they were before.”

The cardinal rule of getting back in the business travel swing of things, is to allow more time than before — from

planning to execution, Ms Naidoo said. She said that the following considerations should be taken into account by companies and employees: 1) Travel logistics, 2) Personal ecosystem of the traveller and 3) Rebuilding networking muscle.

Travel Logistics

Planning a successful trip is harder than before. Internationally, regulations have become more onerous, while across the board the lay of the land can change at the drop of a hat. Flights may be cancelled without warning, airport staffing may be inadequate, delays may mean connecting flights are missed, and rules and regulations for entry to a country may change regularly.

So plenty of time should be allowed to plan a trip in detail, while allowing more time for the actual travel should challenges arise. Additionally, having a dedicated and always-on travel agent is advisable in today’s volatile travel market.

Personal ecosystem

Companies must be sensitive to the current circumstances of their ambassadors. It is not fair to assume that a previous star representative may be as happy as before to spend days and weeks away from home, or can be sent abroad with only days’ notice. It is important to get input from people before they receive travel assignments, to consider what support they may require to ensure a successful trip.

Rebuilding networking muscle

Seasoned business travellers previously were able to effortlessly catch that early morning flight, land at their destination, catch the necessary transport to their meeting or conference and proceed to shoot the lights out networking or presenting to among tens, hundreds or thousands of people on behalf of their company.

Who is Advaita Naidoo ?

Advaita Naidoo is managing director of Jack Hammer Africa, the continent’s largest boutique executive search firm, consulting to companies, NPOs and high-growth PE and VC-backed businesses to build and diversify their leadership teams and boards. She holds an MA in Research Psychology from the University of Cape Town.

It is ludicrous to assume the same level of efficiency and performance at this stage, not only because the trip itself is likely to be much more onerous, but also because in-person networking is a muscle that has lost its strength as a result of 2,5 years of Zooming and Teamsing.

Allowing additional time for transitioning from the travel leg to the networking leg is helpful if possible, and also, just the understanding beforehand that the experience might be exhausting and challenging is helpful to put the attendee in a better and more realistic frame of mind.

“Just like we have recognised that seeing our colleagues in-person for particular activities has benefits which can’t be replicated if we all just work remotely forever, so it is important that we again meet our peers and business partners outside our computer screens for conferences and meetings. Sure, transactions can be concluded on screen, but relationships most definitely are built in person.

“Getting back to business travel is, however, a matter that requires more than just the booking of a plane ticket and registration for the event at this stage. But knowing what you’re up against, planning more carefully than before, and cutting yourself some slack when navigating the first few trips as a company and as a traveller, will help smooth the path towards normalcy again,” Ms Naidoo concluded.

Restaurant Klein JAN at Tswalu Kalahari — amongst 10 extraordinary fine-dining experiences

Travel magazine Travel + Leisure, has singled out Restaurant Klein JAN at Tswalu Kalahari as one of 10 of the world’s most extraordinary fine-dining experiences. The US-based digital and print magazine provides a local eye on the best places to stay, eat, see, and explore, and reaches more than 16 million travellers every month.

Klein JAN tells the story of South African culture through food, from the ways of the old to the new.

Creating Restaurant Klein JAN has been Chef Jan Hendrik van der Westhuizen’s great homecoming project. Growing up on a farm in South Africa’s rural Mpumalanga province, he felt an instant connection to the vastness of the Kalahari and knew that the time had come to return the spirit of JAN – his Michelin-star restaurant in Nice – to home soil. The Kalahari region’s underexplored ingredients were the perfect inspiration to open a new restaurant and bring fine dining home — giving the food from the Kalahari the global stage it deserves.

In the words of Travel + Leisure: ‘The adventure begins en route to this one-of-a-kind dining destination, since wildlife and matchless landscapes encompass the drive in. Combine a century-old

farmhouse in the midst of the Kalahari Desert’s iconic orange sand, an awe-inspiring subterranean root cellar 13 feet (almost four metres) below, and a soaring dining room open to the wild, and you start to get the picture of Klein Jan, a transportive culinary experience created by Michelin-starred chef Jan Hendrik van der Westhuizen for South Africa’s largest private safari reserve

The surprises are endless and stupendous, both in the way diners physically move through the meal and the flavours, textures, and stories packed into the delectable journey that is distinctly of the Kalahari. This is no passive lunch or dinner; it’s participatory, immersive, and wildly thrilling, mysteries unfolding with every exceptional bite.’

About Tswalu Kalahari

Located in the Savanna Biome, Tswalu Kalahari,

South Africa’s largest private game reserve, lies in a transition zone between the true Kalahari ecotype and arid savannah. Its low-impact, high-value approach to ecotourism ensures that revenue flows directly back into conservation work. With three camps, The Motse, Tarkuni and the newest addition Loapi, opening in early 2023, Tswalu accommodates just 40 people and has one of the lowest guest footprints in South Africa. Tswalu is unique in that it has a foundation dedicated to on-site research that helps inform every conservation decision taken. Guests are encouraged to interact with scientists and doctoral students in the field, should they have a keen interest in a specific subject. By choosing Tswalu, guests can rest assured knowing their luxurious stay is also contributing to the sustainable preservation of the southern Kalahari’s biodiversity for future generations.

Does Summer ’22 represent the real return of international travel?

With the end of the year just around the corner, it’s worth remembering just how different things were at the end of 2021. Far from the anticipated recovery that many in the tourism industry were hoping for, South Africa found itself on a number of Covid-19 travel red lists.

By Stuart Thomas.

At least one major market – in the shape of the UK – only took South Africa off its red list in midDecember. By then, the damage was already done, as flight and accommodation bookings had been cancelled.

Even if that had not been the case, however, 2021 may have only represented a partial recovery. Many people may still have been afraid to travel or would have been put off by travel requirements which, at that stage, were still necessary.

Things have been very different this year, especially as countries around the globe scrapped many of their Covid-19 entry requirements and flying became a little easier again. And if South Africa experiences anything like the bumper season Europe had in its summer, there’s a good chance that we’ll look

back on 2022 as the year in which international travel really returned.

A global revival

Before examining how good a holiday season the South African tourism sector can really expect, it’s worth providing some additional context around how much the global travel space has changed since 2021.

Take flights, for instance. According to the Mastercard Economics Institute Travel 2022 report, an estimated 1,5 billion more passengers globally will fly in 2022 compared to last year if flight bookings continue at their current pace. It’s also worth noting that both business and leisure travel levels have returned to pre-pandemic levels. Leisure travel’s bounce back has been particularly noteworthy,

with flight bookings rising to 25 per cent above pre-pandemic levels by April.

There are a number of factors behind this rapid bounce back, including a recovery in the labour market, people having paid off debts (meaning more disposable income), and reduced commuting costs thanks to the prevalence of work-from-home. That’s to say nothing of the desire to simply explore again after two years of not being able to.

It’s also worth noting that, strictly speaking, global travel still isn’t as open as it was pre-pandemic. China, one of the world’s biggest travel markets, remains almost totally closed to the outside world. There are, fortunately, signs that this may be changing. In late September, for instance, Hong Kong ended its mandatory hotel quarantine for inbound travellers.

A return to normal?

If mainland China follows suit, that could be a major boon to South African tourism. Pre-pandemic, the country hosted more than 100,000 Chinese tourists a year. If anything like that number were to be added to the international visitors already heading to South Africa, then players in the travel sector would have even more cause for optimism than they currently do.

It may be some time before that’s a reality though. So, what do things look like ahead of the local summer?

One thing that is clear is that there will be a lot more international travellers.

At Kruger Gate Hotel, an independent luxury hotel on the edge of the Kruger National Park, right near the popular Paul Kruger Gate, the uptick in international bookings has been pronounced.

“Last year, some 90 per cent of the business booked online was South African (domestic) compared to a 55 per cent mix now, as the international market starts returning slowly,” said Anton Gillis, chief executive officer of Kruger Gate Hotel. “It’s also interesting to note the lead times which have changed in the last year as the market has started recovering and confidence in booking longer ahead of time has returned. Our lead time for bookings has returned to around 60 days out (two to three months) compared to last year when we were looking at 30 odd days out.”

In a further signal of returning market confidence, Mr Gillis notes that cancellation rates have also fallen significantly.

According to Mr Gillis, the hotel’s biggest markets (outside of domestic travellers) are Germany, the United Kingdom, the Netherlands, France, and the US.

Opening to new markets

That tracks closely with data from flight search and booking site Cheapflights, which shows that the countries searching most for flights to South Africa are the UK, Germany, US, France, and Austria. Of those, only Germany and the US show fewer searches than in 2019, with the rest showing at least double-digit growth.

The Cheapflights data also shows potential growth markets for the South African tourism sector.

“New Zealand and Zimbabwe flight searches to South Africa for the second half of 2022 are up by around an astounding 222 per cent and 205 per cent respectively compared to the same period in 2019,” said Laure Bornet, general manager, KAYAK EMEA that manages Cheapflights.co.za. “Pakistan and Saudi Arabia are in the top five destinations that also show the highest growth in flight searches to SA — about 126 per cent and 119 per cent respectively. They are closely followed by Poland, with just over 100 per cent increase in

Who is Stuart Thomas ?

Stuart Thomas is a writer, editor, and content strategist based in Cape Town, South Africa. He has more than a decade’s worth of experience, working across a broad range of fields, including technology, business, and travel.

flight searches since the pandemic.”

So big has the surge in demand been that five new international routes have either opened or are set to open in the final quarter of 2022.

Travellers also seem keen to explore South Africa in its entirety, rather than sticking to a few select tourism hotspots.

“A broad spectrum of South Africa’s destinations seems to be attracting global travellers,” Ms Bornet said.

“According to Cheapflights’ hotel search data, along with Johannesburg, Cape Town and Durban, which are always favourite destinations, there is expanded interest in some smaller and unique places in the country.”

Overcoming obstacles

There are, of course, obstacles that the country still has to overcome if it is to reach its full tourism potential. Load shedding and high crime levels remain concerns. While it’s clear that the tourism industry will see the real return of international travel in the summer of 2022, we should all want more.

“South Africa has so much to offer international travellers,” Mr Gillis said. “As a country, we should be doing everything we can to ensure that they experience those things as safely and comfortably as possible. It’s the only way the industry will keep growing, creating jobs, and contributing to the economy.”

Minister Kganyago — ‘hold the vision, and trust the process’

Growing up, he always wanted to become a lawyer and politician. He is a passionate business events role player and currently works for the CSIR ICC as a business development manager. He also serves on the national board of the Southern African Association for the Conference Industry (SAACI) as a vice chairperson. Minister is also affiliated to other industry associations such as the Council of Events Professionals Africa (CEPA) and Small Tourism Enterprise Association.

Where do you see the business events industry in Africa at present and where do you see it heading in the future?

I think the African countries – through the hardships of Covid-19 – have learnt the importance of intra-African collaboration and with that, we as a continent will be stronger than ever.

Where were you born and raised? I was born in the humble province of Limpopo. Schooling for me began at a primary school in the township of Lebowakgomo called Mokgodumo, where I learnt the alphabet, discipline and singing in the choir. Then my parents relocated us to the predominately Indian area of Polokwane called Nirvana. Taxila Combined School is where I completed the rest of my primary and high school. A fantastic school that set me up for varsity life.

Upon completion of my high school, I was eager to explore other parts of South Africa. I had never been to Bloemfontein, and so I applied and was accepted to study at the University of the Free State, where I enjoyed quality education in a conducive study environment. Three years later, I completed my undergraduate degree in corporate and marketing communication.

I then decided that I was ready to explore the big City of Johannesburg. I applied and was accepted to study towards a strategic marketing communication degree at the University of Johannesburg. There I was stretched in terms of adapting to new ways of thinking and study approach. A year later, I completed my honours, and was off to the great big world of work.

Where did your career begin?

My career began at Primedia, where I was a sales and marketing intern for one of Primedia’s outdoor divisions company that was called ComutaNet at the time. There we dealt with marketing at outdoor commuter spaces such as taxi branding, taxi rank branding and so forth. ComutaNet later became integrated into Primedia Outdoor.

How long have you been in the business events sector?

After my term of employment at Primedia, I then joined the ATKV Resorts group in 2015 where the business events sector experience began for me. This totals seven years in the industry. There I had the pleasure of looking after both the leisure and business traveller segment until I joined the CSIR ICC in 2019. What I enjoy about being in the industry is the networking part of it, travelling and meeting new faces from all walks of life. The CSIR ICC has allowed me to work in an organisation that creates spaces where people can collaborate and work together to bring about social economic solutions and improve quality of life. Nothing beats being able to contribute towards something bigger than just you or the organisation one works for.

What has been the biggest change you’ve seen in this sector?

I think in the seven years of my

experience in the industry, the biggest change I have seen is in the digital evolution of things. Hybrid events, the amount of AR and digital marketing tools and abilities. The impact of Software-as-aservice (SaaS) on our industry is incredible.

Were you always involved in this sector?

Not at all, I always tell people that I did not find this sector, instead the sector found me. I was a strategist selling outdoor media space when the opportunity to join this sector came about. A totally new space, and I jumped at the opportunity and have never looked back since.

Are you married? No, but in a stable relationship.

What role does your family play in your life?

My family is centre to the person I am today. They have deposited so much into my character, emotional makeup and educational background. I am a product of

Minister Kganyago, 33, is a young, dynamic individual born and raised in Limpopo province. From, a family of six.

teachers. As a result, my attitude towards learning and development comes directly from my parents. School was just never out for me, growing up.

What would you change in your life, if you could, when looking back?

I would certainly have started investing money at an earlier age, I would have travelled more and learned how to dance like no one’s watching.

Do you have any hobbies?

I seriously love being outdoors, taking trips to anywhere. Nothing beats the feeling of being on the open road with the wind on one’s face. Another unusual hobby I have is playing the game of Monopoly. For some reason, I find so much correlation of the game to the to real business world. There is so much business acumen one can develop over playing a game as simple as Monopoly.

Who is your favourite sports person?

If I was to choose a favourite sport personality it would certainly be Serena Williams. I admire her and how she became the Serena we know today.

What do you do for leisure?

I enjoy travelling to new spaces and discovering hidden gems within our spectacular country.

What is your secret to success?

You are the company you keep. You are as good as your team. Empower the team you lead, play to their strength, give them room to grow, let them be conformable to take charge and build cohesion. After all the success of every organisation is a cooperative enterprise.

What has been the most embarrassing moment in the industry?

An embarrassing moment in the industry was the day zero campaign. The idea was good and had good intentions, but the after effects were not so well calculated. Instead, the campaign ended up doing more harm to international tourism arrivals than good.

What has been your biggest challenge in this sector?

The biggest challenge was during the hard lockdowns of Covid-19. As a sector, we

needed to keep a balance between saving lives and saving livelihoods. It required a lot of innovative thinking and solutions. It was frustrating to work with absolute zero budgets and little to no income for the organisation.

What is your pet hate?

Working with negative-minded people. They often kill innovation and energy.

What is the most memorable place you have ever been to, and why?

Hermanus, in the Western Cape. It was my first experience of seeing whales. Clear blue sky and perfect sunny weather. My colleagues and I were treated to some good food at a restaurant called Burgundy. That part of the country is scenic and breathtaking. Real hidden gems.

What type of holiday would you avoid at all costs?

A holiday with insufficient budget. Long drives with a large group of people. It takes forever to get one activity done. That can be wasteful.

If you could be anyone for the day, who would you be and why? I would like to be the Minister of Tourism. I think it would be very interesting because my name is Minister and my title would be Minister. So, Minister Minister Kganyago. Apart from that, I think I would just love to get a feel of how it would be to sit right at the top of the eco system of tourism and having influence over the entire value chain.

What is your favourite city?

Interestingly, enough, Johannesburg is my favourite city. It is a city with a lot of opportunities for those who chase them. Staying in Hillbrow for three years has shown me that indeed, you can become whatever you aspire to be in Johannesburg as long as you stay focused and not be swayed by all that is happening in and around your area. I find a lot of inspiration from the city — its drive, culture and architecture are remarkable.

What is your favourite book and film?

I have not had time to read a novel or a book in a while, as I was busy with research books for my masters. Therefore, I will answer on film. It has to be Man of Honor, with Cuba Gooding Jr and Robert De Niro.

How do you relax?

I enjoy watching documentaries. I also enjoy watching Netflix, pizza, drinks and snacks. Can’t go wrong with that.

What is your favourite food?

A mixture of traditional South African pap and steak, and Italian dishes such as pizza and pasta.

Who is your favourite movie star?

Denzel Washington.

What is the most impulsive thing you have ever done?

I bought a car after having just seen it on the dealership floor. I know, I was nervous about the decision three hours later.

Who is your role model?

The leader of the ZCC, Dr Bishop B.E Lekganyane. I am inspired by the way he leads such a huge church in Africa, but always remains humble, calm and away from the spotlight. I admire his passion and dedication towards the upliftment of socio-economic issues such as healthcare and education in remote and developing communities.

What advice do you have for anyone starting out in this industry and hoping to follow in your footsteps?

The journey might have detours and ups and downs, but if you hold fast to the vision and trust in the process, all will come together, and you will end up where you want to be.

What is one of your accomplishments that you are most proud of?

I am happy to have now completed my master’s degree in communication. A study that focused on how the latest communication paradigm can be used to advance the goals of the business events organisations in South Africa while helping to achieve much-needed collaboration.

What is your dream for the future?

My dream is to travel the globe, collaborate with international bodies and spread the love for this amazing sector not only locally, but globally too.

Clico scoops top awards in the 2022 World Luxury Awards

Clico Boutique Hotel, Restaurant & Conferencing has been awarded top honours in not just one, but three categories in the 2022 World Luxury Awards.

Clico Boutique Hotel has been announced as the winner in the Luxury Gourmet Hotel – Continent category and winner of Best General Manager – Regional which goes to their remarkable general manager, Sabelo Ngidi. Clico Restaurant was named the winner in the Luxury Boutique Hotel Restaurant – Country.

Jeanette Schwegman, owner of the hotel, said: “After what has been a challenging few years in the hospitality sector, these accolades are even more special to the Clico team who have worked tirelessly under our general manager, Sabelo Ngidi’s dedicated leadership. These results speak for themselves, we are absolutely thrilled that our efforts have been recognised.”

Clico… truly is an oasis of elegance tucked away in Rosebank, where the bubbly flows and the food is unpretentiously exquisite.

Stylish yet timeless refurbishment for ANEW Hotel Hilton

A new experience awaits guests at ANEW Hotel Hilton, in the heart of the KwaZulu-Natal Midlands, as the property undergoes refurbishments. Originally built in 1936, the hotel combines old-world charm with family values and efficient service and is in high demand locally and internationally. Renovations are expected to be completed by January 2023.

With its striking original features, the building speaks for itself. Many guests have spoken of their experiences at this hotel in years past, describing plush rooms and grand events. As a team, the brand embarked on this renovation to elevate the property to even higher standards, said Anthony Moskovitch, general manager of ANEW Hotel Hilton.

Jayne Armour, the interior decorator for the project said: “If you chat to our parents about the Hilton Hotel (as it was formerly known, until ANEW Hotels & Resorts acquired the property), they will tell you a story of the night they stayed

over at the property.” She continued: “The refurbishment is extensive and long planned with a view to ensure we modernise a truly iconic part of the history of Hilton. Maintaining the Tudor-style but adding a modern twist was a priority. We have gone with a classic modern look which will appeal to all ages.”

Furthermore, on technology, Mr Moskovitch said the team is in the process of introducing a number of new features to enhance the guest experience, including the updating of the door management system for guests to use their cell phones to unlock their room doors.

The 97-room hotel, considered by many as the most sought-after Pietermaritzburg hotel, features all the modern amenities expected by vacationing families and businessmen. “Each room type is unique and has been designed with careful thought and attention to detail. Our dining and living spaces have also received a full refurbishment. Our main restaurant, The Copper Kitchen, will not disappoint, as it embodies sophistication and elegance. There is space for large groups and intimate private dining,” Ms Armour said.

ANEW Hotel Hilton is only five hours drive from Johannesburg.

New trends emerge as international tourists make their way to South Africa

In an almost-unimaginable turnaround after two years of hell, the local tourism industry is benefitting from international ‘revenge travellers’ and a trend called regenerative tourism — all as a direct consequence of the lifted restrictions around the world.

All things remaining the same, it appears that SA tourism will enjoy a boom, despite fears of a global recession. This is according to tourism entrepreneurs that are part of the Entrepreneurs’ Organization (EO) in Cape Town, South Africa, who say that even if the current booking levels – which in many instances surpass 2019 levels and, in at least some instances, are at their highest ever levels – subside somewhat, all indications are that South Africa is hot property now, especially for American and European travellers.

While there is likely a revenge tourism bubble – a phenomenon of those who

were blocked from travelling and are doing so now more regularly and in higher numbers – there’s been a subtle shift towards experiential travel instead of just box-ticking or destination trips.

Mary Rijnberg, who has a role within EO as recruitment expert for the Africa region and is managing director of upmarket travel boutique business Planet Africa Safaris, said that in the luxury segment, while numbers are substantially up, travellers are wanting to linger a little longer. “People are taking their time, staying an extra night and really getting to know a place before they move onto the next destination,” she said.

Ms Rijnberg said that this is most likely the result of people reassessing what is important to them after the scare and disruption of the pandemic. “We are also seeing a big increase in regenerative tourism, where people want to know that they can make a positive difference and impact on their travels. What are lodges doing for local communities? How can I contribute to conservation? These sorts of questions are becoming more important, and this is a focus area for us, to facilitate this meeting between travel and conscience,” she added.

Ingram Casey, a judge for the Safari Awards, who previously spent six years as Southern Africa director for the

Building back Exhibitions and Events together!

The founding Associations of the SA Events Council have consistently provided essential information and support on event safety, business relief and venue capacity. Ensure you are ready for business by engaging with your association today.

African Travel and Tourism Association, is an EO member and founder of Escape+Explore, paints a very positive picture for the South African tourism industry, especially for those who serve the international market.

“From where we are sitting, looking after mainly upmarket US and European travellers, figures very much confirm we are set for a busy second half of 2022 and into season. Despite hefty air fares and other factors that would typically hold back travel, there has not been any let-up in demand for private experiencebased touring in Cape Town.”

He added, echoing Ms Rijnberg: “We are taking a cautiously optimistic approach to 2023. It’s important to remember a good chunk of the current travellers are clients rolled over from 2020/21 [who were forced to postpone] and we are aware that the current booking trend could be an extended revenge traveller bubble. However, I feel the strong booking trend will continue, as spending has shifted to experience over material things. We are also seeing more flights from Europe and US being added, which is key to keeping the flow of international tourists and this helps balance out the sky-rocketing flight prices.”

“Africa generally, and South Africa specifically, are in demand not only because of our favourable exchange rate but also for our variation and

beauty, from forest, to safari, to desert, to beach, it is almost unmatchable. There are very few markets with such diversity and beauty,” Ms Rijnberg said.

EO board member Anton Gillis, speaking on behalf of Platinum Hospitality Holdings, said that while local travellers showed incredible support to the local hospitality industry during the pandemic, they are being held back by exorbitant airfares, while petrol prices have made road trips a lot more expensive, meaning that people can’t do the same distances.

On the other hand, he said that international travellers are raring to go and things are happening a lot quicker than before. “There has been an incredible uptick in current hotel occupancies and future business on the books. The booking window is a lot shorter than it was historically,” he said, something echoed by Mr Casey, who said that whereas in the past they were working with six-to-12-month lead times, that has now been slashed.

“We used to make 60-70 per cent of our bookings for travel in six to 12 months’ time. This has completely reversed with 68 per cent of new bookings travelling within three months of confirming their booking,” Mr Casey revealed. It appears that people have realised just how short life can be, hence the need to experience their bucket lists sooner rather than later.

Africa generally, and South Africa specifically, are in demand not only because of our favourable exchange rate but also for our variation and beauty, from forest, to safari, to desert, to beach, it is almost unmatchable.

Who is Mary Rijnberg ?

Mary Rijnberg has had a connection to the African continent since being born in Ethiopia. Her parents worked as flying doctors in Zambia and Ethiopia in the 60’s and 70’s and also travelled through the Serengeti in a Volkswagen Beetle. Mary studied criminal law and history at Leiden University in the Netherlands before working for Heineken as HR Officer in Amsterdam for a few years. In 2003, Mary and her partner Bas took a sabbatical from corporate life and went to work in Tanzania. She immediately fell in love with the bush and so began her safari journey as co-director of a small safari company in 2004. In 2009 Mary moved to Cape Town and founded Planet Africa Safaris. As founder and managing director, she uses her decades of experience on the African continent, and her friendship with conservationists and safari camp founders to craft unique and deeply connecting itineraries for her global clientele. Mary is also a board member of the Entrepreneurs Organization (EO) and is passionate about bringing racial diversity and the power of women to the organisation.

New appointments at City Lodge Hotel Group

Colleen Goodman has been appointed group marketing manager, a new position created to boost the group’s post-pandemic marketing activities under the leadership of Zuki Jantjies, divisional director of sales and marketing. She was most recently head of marketing for LG Electronics South Africa and brings a wealth of experience to the role.

Devandra Narismulu was appointed executive chef at City Lodge Hotel at OR Tambo International Airport, heading up the revamped kitchen and newly extended buffet restaurant offering to complement the a la carte menu. He is the second executive chef that City Lodge Hotel Group has appointed, as the group’s food and beverage offering grows in leaps and bounds.

Lischen Gurovich has been promoted to group human resources manager from her position as group talent manager. Lischen will be retaining her current portfolio plus assuming oversight and responsibility for the group’s learning and development function, ably assisted by Sneh Maphumulo and will also be involved in various other HR areas of endeavour.

Sinenhlanhla ‘Sneh’ Maphumulo has been promoted to group skills development facilitator. Sneh has been with the human resources division since 2016 and her enhanced skills, knowledge and capacity in the learning and development environment position her well to take on her new and broader responsibilities.

Sneh Maphumulo.

Mandy Gunpath has been promoted to general manager of City Lodge Hotel Sandton, Morningside. She was previously assistant general manager of City Lodge Hotel at OR Tambo International Airport and acting general manager at City Lodge Hotel Lynnwood.

Ross Thompson has taken up the position of general manager of Road Lodge Sandton. He was previously general manager of Road Lodge Cape Town International Airport.

Liz Clarke has been appointed general manager of City Lodge Hotel Waterfall City, from her previous post as general manager of City Lodge Hotel Sandton, Morningside.

Claudelia Sewbaran has been promoted to senior procurement officer from her role as procurement officer at City Lodge Hotel Group.

Transport Evolution Africa Forum & Expo drives the renewable energy agenda

Bridging the gap between the transport and energy sectors by reducing the reliance on fossil fuels and investing in cleaner modes of transport is critical for the creation of safer and more sustainable cities in Africa.

This is according to private and public stakeholders from the continent and beyond who gathered at the industry event, Transport Evolution Africa Forum & Expo in Durban recently to explore opportunities to connect Africa’s transport system through sustainable infrastructure.

In its 10th year, the trade show has established itself as Africa’s largest transport event, hosting the region’s port, rail and road authorities all under one roof.

The Transport Evolution Africa Forum & Expo 2022 was opened by Fikile Sithole, deputy director general: Transportation Services, KZN Provincial Government, and attracted big industry game changers, like Transnet, Export Credit Insurance Corporation of South Africa (ECIC), Briggeman International, Afreximbank and Dube Tradeport. The event welcomed over 2,350 people over the two-day period and included over 100 exhibitors who showcased innovative solutions across the transport industry.

Co-located with The Big 5 Construct KZN, as well as several other events, including the Women in Transport Awards and The Transport CEO forum, it successfully gave visitors access to the entire African Transport Infrastructure value chain. In addition, the strategic transport

forum tackled African Continental Free Trade Area implementation, infrastructure, investments and cross-border policies head on, while the B2B networking platform and exhibition gave solution providers the opportunity to showcase their global innovations and products.

Highlighting the transport sector’s contribution of almost one quarter to total global greenhouse gas emissions, Yaa AgyareDwomoh, consultant at Frost & Sullivan Africa said that in South Africa, over 60 per cent of South Africa’s 1.2 million vehicles on the road are diesel-powered, with the remaining powered by petrol. To achieve the energy transformation required for decarbonisation, she suggested the sector would need to rely increasingly on renewable energy sources, such as biofuels, natural gas, ethanol, propane, hydrogen and electricity.

Continuing the conversation of coordinating the transformation of the energy and transport sectors was Dr Marcelo Blumenfeld, an assistant professor in Future Transport Systems from the University of Birmingham, United Kingdom, and an industrial fellow for Introducing Innovation at the Birmingham Centre for Railroad Research and Education (BCRRE).

While Dr Blumenfeld admitted that many low-income countries may struggle to economically justify the implementation of electric powered railways, he said that alternative options such as battery and hydrogen were readily available, that provide viable and cost-effective ways to decarbonise railways, by upscaling existing assets without the need for fossil fuels. Using a case study carried out by BCRRE in Tanzania as an example, he illustrated how hydrogen-powered trains could reduce carbon emissions by as much as 10,000 tonnes every year.

Le-Ann Hare, portfolio director at leading global events company dmg events and host of Transport Evolution African Forum & Expo, said that overall, the trade show was a categorical success. “We were very pleased to have brought leading industry players from across the world to South Africa after a two-year hiatus and are confident that many valuable connections were made while bringing together like-minded people to learn and share their experiences in developing a sustainable way forward for the transport industry.”

Next year’s Transport Evolution Africa Forum & Expo will be held from 20-21 September 2023 at Inkosi Albert Luthuli ICC Complex, Durban South Africa.

Cape Town Tourism announces Wahida Parker as new chair

The City’s official destination marketing organisation, Cape Town Tourism (CTT), has announced the election of Wahida Parker, managing director of the Table Mountain Aerial Cableway Company, as its new board chairperson.

Ms Parker is an attorney and internationally accredited mediator. Her background includes brand management, public relations and marketing, all skills that she has been able to draw on in the position as managing director of the Table Mountain Aerial Cableway Company. She took up the post as managing director in 2016.

Commenting on the election, Ms Parker said, “CTT plays an invaluable role in bringing people to the Cape and to make sure our industry offers an experience that people will remember for years to come. I am all too aware of the enormous responsibility that rests on the shoulders of the CTT Board, and as its Chair, I will do everything in my power to make sure that tourism succeeds for everyone in Cape Town.”

Enver Duminy, chief executive officer of Cape Town Tourism said, “We at Cape Town Tourism are thrilled about the appointment of Ms Parker as our new chair. Ms Parker is very well-respected in the tourism industry, especially as a leader in managing one of the most-loved tourist attractions in the world! We are confident that with her on our board, we will not only be able to deliver on our strategic objectives, but also ensure that we provide business-enabling services to our members, supporting them to become competitive, sustainable, and transformed. We will continue to ensure that tourism remains at the heart of our beautiful Mother City and that we remain as the go-to city on the African continent.”

Ms Parker will be taking over the reins from Brett Hendricks, who served on the board from 2016, and specifically as chair from 2019-2022.

Mr Duminy added: “We extend a heartfelt thank you to Brett Hendricks, who not only brought a wealth of tourism experience and passion to the organisation during his time on the Board, but was an

invaluable asset, particularly as chair in the last three years with what was a very tumultuous time for our industry.”

Three new additional board members for the board of Cape Town Tourism, were also chosen by Cape Town Tourism’s members and announced at the recent AGM:

Tracy Mkhize, general manager of the Cape Town International Convention Centre (CTICC)

A fearless leader in her industry, Ms Mkhize has worked in hospitality for more than 19 years. This includes her time as general manager at Peermont Global, followed by six years at the CTICC. Ms Mkhize was appointed in 2019 as an independent non-executive director of Cape Town Tourism (CTT) at the Annual General Meeting (AGM) in 2019. This will be her second term serving on the CTT Board.

Shireen Onia, founder of ServiceGurus

Serial entrepreneur, Ms Onia has worked tirelessly to provide support and guidance to the Tourism, Travel, Hospitality and Customer Service industries. Improving the way that businesses are run, to create a better working environment for all, Ms Onia, with over 24 years of experience, has built her businesses from the ground up, and carved an illustrious career in a fast moving industry. Currently, she runs ServiceGurus, a learning and development company; as well as Propati Cape Town, a short and long term property management business. Ms Onia has also just launched PropaClean, a subscription-based information hub which hosts training and more for domestic workers and office cleaners.

Ms Onia is a committee member of the Cape Chamber, a board member of FEDHASA and Women In Tourism Western Cape and a member of Women of Worth.

Lee-Anne Singer, marketing director at the Singer Group

With over 25 years of experience in the hospitality and tourism industry, Ms Singer is passionate about leadership, empowerment and social entrepreneurship. Prior to joining the Singer Group, she worked in media, on top brands such as CNBC Africa, The Property Magazine and Top Women in Business and Government. She was also recently elected as the chairperson of FEDHASA.

Today, Ms Singer is in charge of driving business development for the Singer Group, which operates various businesses within the tourism industry, spanning the travel, hospitality, hotel and property sectors in South Africa. Brands include much-loved names like Montagu Springs, Dolphin Beach Hotel in Blouberg, Blowfish Restaurant, Embassy Travel and Amazing Holidays.

Wahida Parker.

The Cannabis Expo gets ready to light up Sandton

Cannabis entrepreneurs and enthusiasts are flying high now that The Cannabis Expo, Africa’s largest cannabis event, is returning to the Sandton Convention Centre with its biggest expo yet.

The Cannabis Expo is the perfect mix of cannabis business and lifestyle,” said expo director Silas Howarth.

“With multiple spaces to explore, including the cannabis food market, the expo hall, the cannabis music festival as well as the convention stage and serious networking spaces and opportunities, The Cannabis Expo is where the cannabis world comes to conduct serious business in Africa, and where cannabis enthusiasts come to have a great time,” Mr Howarth said.

With over 150 exhibitor stands, representing organisations from across the cannabis industry, visitors and delegates at The Cannabis Expo access an entire world of cannabis-related products, services and information.

The expo features the convention stage, where global cannabis experts, industry leaders and government representatives take part in moderated panel discussions around all aspects of cannabis business, health, regulation and opportunities. With dedicated networking and meeting rooms and a dealmakers’ lounge, delegates meet and network with the exhibitors,

convention speakers as well as cannabis business entrepreneurs, investors and experts.

“Sandton Convention Centre is about to once again become the African meeting point for the global cannabis industry,” Mr Howarth said. “From a business and regulatory perspective, if you’re in the local cannabis industry, or looking to do cannabis business in Africa, you need to be at The Cannabis Expo.”

While cannabis is big business, there is also a whole lot of fun to be had at The Cannabis Expo. The Cannabis Food Market runs over the three days, with a wide range of cannabisinfused foods and drinks on offer.

Also accessed by all expo visitors is The Freedom Festival, the ultimate music event for cannabis enthusiasts, providing a vibrant outdoor festival environment, including a festival stage hosting popular bands, artists and DJs throughout the event.

The Cannabis Expo takes place from 18-20 November 2022, 10am-9pm, at the Sandton Convention Centre in Johannesburg.

Images: Supplied by SCTIE)

Dive into the Metaverse at rAgeX

Over the past twenty years, rAge has become the place for those in the know to get the latest on all things gaming, tech and geek, but this year the expo is launching something a little different –something no modern business can afford to miss.

In the real world, rAgeX will be held at the Gallagher Convention Centre, but our true destination is the Metaverse. The rAgeX Conference taking place on the 9th of December will assist experts and newcomers alike to come to grips with this universal and immersive virtual world, which is helping companies around the globe connect with their clients in deeper and more meaningful ways. As well as covering the Metaverse, the conference will also help attendees discover the benefits of VR, AI, big data and machine learning, the algorithms and functionalities of TikTok,

Crypto currencies and the internet of things (IOT) and much, much more.

With 36 speakers, over eight sessions, and six panel discussions, conferencegoers will leave having gained a firm understanding of the technologies that are changing our planet, and how to wield them for business and personal success.

“Now is the time for SA businesses to start exploring the opportunities of the Metaverse and web3 technologies. The current route in tech stocks and crypto currencies reminds us of the dot-com boom when the real gems like Amazon and Facebook emerged

after the duds went belly up,” said tech executive and keynote speaker Rutger Jan van Spaandonk.

“At the rAgeX conference we’ll look at the major trends in this space and hopefully help you pick the winners of the next internet iteration.”

The future is happening as we speak. Join the rAgeX Conference and make sure your business is not left behind.

Tickets to rAgeX include access to rAgeX Expo on Friday and are available to buy online, only via our official ticketing partner, Howler, or for more information go to www.ragex.co.za

The benefits of joining EXSA

The business case for belonging to an association in our industry has never been stronger.

By Gavin Burgess, managing director of Technology Partners.

In the exhibitions space, the rapid return of major trade shows demonstrates the yearn for businesses to engage in the most effective form of marketing and networking. The same holds true for consumer shows, where visitors have turned up in droves to be part of events that they have missed for two years.

This swift return to industry has highlighted the deficit of human resources, and more notably the skills, of people that had no choice but to leave the industry. Simultaneously, new players have emerged, and existing contenders have had to find ways to make their unique value proposition stand out again.

In a sector that depends and thrives on collaboration, belonging to an

industry association is arguably the best tool we can leverage to network with our peers and learn about how to stay ahead of emerging trends – while at the same time sharpening the skills that many have taken decades to cultivate.

EXSA has a strong set of membership benefits aligned with our ethos of providing our members with opportunities to connect, engage, learn, and grow. Unique to EXSA is the benefit of zero-rated VAT for trading with international clients, which eliminates a significant barrier to entry for our members.

We also actively work with our members to keep them informed up to the minute on any mission-critical developments during exhibition builds and breakdowns. At our regular EXSA

Connects sessions we tackle real-world issues and provide tangible solutions, and our strong and exceptionally diverse board is always directly contactable for advice and assistance on a national level.

At EXSA, we have seen a sharp increase of 43 per cent in our membership base over the past six months alone, which is strong evidence of an industry-wide need to bridge the gap of rebuilding business this year and into 2023.

Did you know?

There is always EXSA representation at every major exhibition nationwide in South Africa. Both members and non-members alike can approach us for advice during stand builds and breakdowns.

Water-wise case studies

Business events and tourism are especially vulnerable to water scarcity, which is why many businesses in this sector are proactively tackling the issue.

About the EGF

Cape Town’s near miss of Day Zero in 2018 and Nelson Mandela Bay’s brush with this same crisis this year has highlighted just how much our country depends on good rainfall. As climate change continues to alter weather and rainfall patterns, it is possible that South Africa will become an even more water scarce country.

The repercussions of dry taps are acutely felt by the business events and tourism industries. Which is why many companies operating in this space have been quick to find workable solutions to the problem. Here are just a few examples.

Spier’s wine estate, hotel and meeting venues

In 2007, Spier installed a wastewater treatment plant that recycles 100 per cent of the property’s black and grey wastewater, which is then used for flushing in the washrooms and to irrigate gardens and lawns on the property. The plant, which uses an environmentally friendly design, has the capacity to process up to 1 million litres at any given time, and 50 million litres annually.

Spier is also removing invasive alien plant species and is replacing them with indigenous riverine species that consume much less water. Through various measures, the company has also been able to cut the amount of water it uses to make its wines from a typical 5.6 litres of water for 1 litre of wine to a mere 1.4 litres of water.

Additionally, water-saving devices have been installed on showers, basins and toilets throughout the property, and the hotel’s main swimming pool uses rain harvested water that it filters onsite. Leaks are also proactively addressed.

RX and CTICC case study

Megan De Jager (nee Oberholzer), the portfolio director for travel, tourism and RX Africa marketing, and oversees Africa Travel Week (which includes WTM Africa & ILTM Africa), said: “As our venue partner of choice, the CTICC has raised the bar when it comes to water usage. Over the last few years, the CTICC has reduced its water consumption year-on-year. Rainwater tanks now capture and store up to 265,000 litres of rainwater. This, together with 20,000 litres of condensation from the airconditioning units and all grey water from the complex, is captured and used for cleaning and gardening.”

De Jager added that during the countdown to Cape Town’s Day Zero, clear communication about how the situation was being managed was critical. De Jager said: “RX Africa worked closely with the CTICC to ensure clear and comprehensive communication around the water issue was relayed to all stakeholders, from exhibitors at the show to visitors and speakers. Messaging around the water situation went out well in advance, and regularly to educate everyone on the importance of preserving water.

The Event Greening Forum (EGF) is a non-profit organisation that promotes sustainability within the business events sector. It does this by hosting educational sessions for industry and lobbying government in an effort to implement sustainability principles into the daily operations of the events industry. The EGF was established through dedication and support of eight industry associations who are recognised as founding members. The founding members are key industry associations working together to promote South Africa as a destination for various types of events.

At the show, signage onsite was key to bringing the message home.”

CTICC also undertook some additional water saving methods during the height of the drought crisis, such as, installing waterless hand sanitisers, turning off water to basins, reducing toilet cistern waterholding capacity by 20 per cent, reducing the water supply to cooling towers by 20 per cent, treating water leaks as emergencies, and replacing a corroded main water supply.

South Africans aren’t waterwise

Despite living in a water-scarce country, South Africans do not have water-wise habits. This is according to the Development Bank of South Africa, which shares that the average South African uses 234 litres of water a day, compared to the global average of 173 litres. By reducing our water consumption patterns we are able to all play a part in managing this resource more responsibly.

Spier’s wastewater ying-yang pond.

Let’s talk social sustainability

Sustainability — a word and concept used often, and a topical subject globally within our industry. It is partially seen as a focus area, as we move people around the world — for business events. After all, we drive trade and industry through the knowledge economy, which is core to making commercial transactions happen, now and in the future.

By Glenton De Kock, chief executive officer of SAACI.

Literature reviews have always covered three pillars, namely — human, economic, and environmental. However, recently, these reviews have included the notion of social sustainability, which is described as an important aspect of a community’s wellbeing and longevity.

Social sustainability speaks to the framework of our society, which seeks to preserve social capital by investing in and creating services that constitute our ability to engage with each other. In a simple way, how we, as humans, relate to communities, cultures, and globalisation in

how we work together.

What we do now, as we are told regularly, will have an impact on future generations. What we need to acknowledge is that social sustainability for all, will be as important.

As a result, the business events industry is by mere nature, a social interaction. This interaction ensures that we deal with each other in an honest way. We build solid relationships that in some instances last a lifetime. We add social cohesion with the quality of engagement and we quickly see that social sustainability is quite important.

Our industry delivers events which we know are best experienced in-person. We need to be a workforce cognisant of and deliberate about social sustainability, as it is an aspect of environmental sustainability. We need to protect our environment, yes, but we also need to ensure consistent human contact and share ideas with live dexperiences in-person.

So, as we enter the silly season, let us get out there, enjoy the year-end parties and let these events kick-start your part to building social sustainability that can be carried into 2023.

Will there be a crisis recovery for tourism?

There can be no doubt that the last few years have not been easy ones for the entire travel and tourism industry. From the airlines and cruise ships to the hotel components of tourism, profits have, for many, decreased and the word ‘bankruptcy’ is heard with ever more frequency.

Although the summer of 2022 was a banner year for tourism, it would be a mistake to believe that Covid has not made many people afraid to travel.

By Dr Peter Tarlow, Tourism & More. inc.

Although it appears that we have left the crisis of 2020-2021 behind, new problems and the use of virtual conferences might well put a dent in the business travel market. Europe is in an especially dangerous situation and the winter of 2022-2023 may be a very cold winter both indoors and out-of-doors.

Besides the major plague of Covid the travel and tourism industries have suffered from numerous other plagues including the plague of terror, of crime, of high gasoline prices, of war, of inflation, of political instability, and of supply and worker shortages. Crises often have three stages: (1) the pre-crisis stage when we develop crisis scenarios for the ‘just in case’, (2) the actual crisis and (3) the recovery from the

crisis stage. If the third part of the crisis, the post-crisis stage, is not handled correctly then it becomes a crisis in and of itself. Historically however, after each crisis those components of the tourism industry that have survived the crisis have found ways to recover. While each crisis has its own uniqueness, there are general principles that apply to all tourism crises recovery plans. Here are a few ideas for your consideration.

Never assume that a crisis will not touch you.

Covid has taught all of us that no one is immune from a tourism crisis. Perhaps the most important part of a crisis recovery plan is to have one in place prior to a crisis.

While we can never predict the exact nature of a crisis before it occurs, flexible plans allow for a recovery starting point. The worst scenario is to realise that one is in the midst of a crisis and that there are no plans to deal with it.

Remember that the further one is from the crisis the worse it appears. No one has to visit your community and once the media begins to report that there is a crisis, visitors may quickly panic and begin to cancel trips to your locale. Often, it is the media that define a crisis as a crisis. Have a plan in place so that correct information can be given to the media as quickly as possible.

Recovery programmes can never be based on one factor alone.

The best recovery programmes consider a series of coordinated steps, all working together. Never depend on only one remedy to bring you toward recovery. Instead, coordinate your advertising and marketing campaign with your incentive programme and with an improvement in service.

Never forget that during a crisis, geographic confusion often occurs. For example, if the media report that there are forest fires in a particular part of a state or province, the public may assume that the whole state (province) is on fire. Visitors are notoriously bad at realising the geographic limits of a crisis. Instead, panic and geographic confusion often expand crises and make them worse than their reality.

Make sure that you let people know that your community is not closed for business. After a crisis it is essential that the message be sent that your community is alive and well. Encourage people to come by creative advertising, good service and incentives. The key here is not to worry about the size of a discount, but rather to get the flow of people back to your community.

Encourage people to support your community by visiting it. Make a visit to your community, in the

post-crisis phase, an act of community, state, or national loyalty. Let people know how much you appreciate their business, give away special souvenirs and honours to those who come.

Emphasise the need for tourism employees to maintain both dignity and good service.

The last thing a person on vacation wants to hear is how bad business is. Instead, emphasise the positive. You are pleased that the visitor has come to your community and that you want to make the trip as enjoyable as possible.

Invite magazines and other media people to write articles about your recovery.

Make sure that you provide these people with accurate and up-to-date information. Offer them the opportunity to meet with local officials and provide them with tours of the community. Then seek ways to gain exposure for the local tourism community. Go on television, do radio pieces, invite the media to interview you as often as it likes. When speaking with the media, in a post-crisis situation, always be positive, upbeat, and polite.

Do not just throw money at a crisis.

Often people deal with crises simply by spending money, especially on

equipment. Good equipment has its role, but equipment without the human touch will only lead to another crisis. Never forget that people solve crises — not machines.

Be creative in developing programmes that encourage the local population to enjoy its community. Immediately after a crisis, it is essential to shore up the economic foundation of the local tourism industry. For example, restaurants that had depended on tourism income may find themselves in a desperate situation. To help these people over the crisis’ hump, develop creative programmes that will encourage the local population to enjoy its hometown. For example, in the case of local restaurants, develop a dinearound programme or a ‘be a tourist in one’s own backyard’ programme.

Find industries that may be willing to partner with you so as to encourage people to return. You may be able to speak to the hotel industry, transportation industry or meetings and convention industry to create incentive programmes that will help your community ease through the post-crisis period. For example, the airline industry may be willing to work with you to create special fares that encourage people to return to your community.

What we’re all about: motivational experiences Why we do it? Business results!

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Contact

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Entrepreneurs pertinent to the growth of the business events industry

Much like entrepreneurs, exhibitions are economic enablers.

By Kirsten Roos, managing partner, Pulse Communications.

There is no doubt that entrepreneurship, collectively, is an essential driver of societal health, wealth creation, and a formidable engine of economic growth. In fact, according to the latest Global Entrepreneurship Monitor South Africa report; the nascent entrepreneurial rate increased from 7,3 per cent in 2019 to 10,5 per cent in 2021, whereas the new business ownership rate almost doubled from 3,7 per cent in 2019 to 7,3 per cent in 2021, and the early-stage rate increased by an impressive 6,7 per cent (10,8 per cent in 2019 to 17,5 per cent in 2021).

The established business ownership rate also increased by 1,7 per cent.

Industries are paving the way for the next generation of entrepreneurs to drive economic growth by creating new products and services, stimulating new employment, and accelerating economic development — the business events industry being a large contributor to the facilitation of entrepreneurship in South Africa.

The business events industry creates a platform for entrepreneurs from different sectors to showcase their businesses to targeted potential customers and investors within their industry, creating more opportunities for employment and economic growth. In light of Entrepreneurship Month, members of the Africa Association of Exhibition Organisers (AAXO), recall learnings and actions throughout their own entrepreneurship journeys which contributed to their national – and global – success.

Mentorship

Projeni Pather, founder and managing director of Exposure Marketing – owner of the MamaMagic Expo – believes that mentorship is key to stimulating growth of the business events industry. “As an entrepreneur myself, I am very aware that starting a business in the exhibition industry has its challenges and triumphs. If you don’t have someone to guide you through the foundation stage, it can be detrimental to long-term sustainability.

Doing it alone can result in irrational decision-making, taking shortcuts, and not prioritising strategically.”

Ms Pather credits her drive to achieve business growth to her own mentor — her husband. “My mom and dad were conservative and practical and wanted me to get a steady job and live comfortably; my husband, on the other hand, taught me to reach for the stars, showed me that I could take risks, start my own business, be an intuitive leader, and make my big idea a reality. It helps to have someone take you out of your

Projeni Pather.

comfort zone; the adrenalin rush when you successfully fulfil a project is always thrilling,” Ms Pather said.

Support the organiser ExpoGuys, who have been trading for seven years, started as a small company and, from the onset, were able to deliver beyond their humble start-up experience. They credit their business growth to their solutions-focused approach and their goal to ensure that the organisers of the events they manage are supported throughout.

“Our support service is to the organiser. The organiser drives business tourism to our country with successful events and exhibitions, so our part is to support the organiser in making their vision a physical reality,” said Pat Cronning, commercial director at ExpoGuys.

Collaboration is key Firehouse Technologies – through their Business Matchmaking™ programme – believe that collaboration and matchmaking at events is crucial in driving inbound investment into the country.

“Running Meetings Africa, Tourism Indaba, Magical Kenya and the Pearl of Africa in recent years, tourism events rely heavily on marketing and selling their destinations. Our Business Matchmaking™ programmes in this industry alone, yielded hundreds of thousands of meetings. Tourism Indaba 2019 resulted in 44,000 scheduled meetings for one event,” said Tracy Harley, founding member and managing director at Firehouse Technologies.

Community-driven approach

Bheki Twala, president of Township Events Business Council, credits the success of his businesses – and that of the township economy as a whole – to the lobbying for transformation, development and promotion of the township economy through right-fit partnerships, such as those built with dmg events in 2022 at their national events.

By supporting the growth of the community, through various actions – such as the signing of Township Economic Development Act in April this year, as example – Mr Twala strives to

Let’s grow the exhibition

Bheki Twala.

support a multitude of individuals and businesses in their growth by providing a platform for investment and collaboration, thereby improving economic activity in the townships.

In conclusion, Devi Paulsen-Abbott, chairperson of AAXO, added: “AAXO welcomes the next generation of entrepreneurs to the business events industry. The opportunity the industry provides for economic development and inbound investment and collaboration is paramount to the growth of the country, across sectors. We look forward to seeing what’s in store.”

industry by investing in our young professionals.

EXCO AND HEAD OFFICE

Chairperson: Kim Roberts e: info@mise-en-placesolutions.com c: +27 (0)82 652 2008

Vice-chairperson: Minister Kganyango e: mkganyago@csir.co.za c: +27 (0)79 513 8708

Treasurer: Jaques Fouche e: jaques@be-moved.co.za c: +27 (0)60 993 7542

Public officer: Alistair Stead e: alastair@scandisplay.africa c: +27 (0)73 236 6618

Chief executive officer: Glenton De Kock e: ceo@saaci.org c: +27 (0)82 575 7565

Membership services consultant: Alshanthé Smith t: +27 (0)71 299 0601 e: members@saaci.org

BOARD MEMBERS

Chairperson: Kim Roberts e: info@mise-en-placesolutions.com t: +27 (0)82 652 2008

Vice-chairperson: Minister Kganyango e: mkganyago@csir.co.za c: +27 (0)79 513 8708

Treasurer: Jaques Fouche e: jaques@be-moved.co.za c: +27 (0)60 993 7542

Public officer: Alistair Stead e: alastair@scandisplay.africa c: +27 (0)73 236 6618

Eastern Cape Chairperson: Melissa Palmer e: melissa@becbc.co.za t: +27 (0)82 437 7600 +27 (0)41 404 2431

KwaZulu-Natal Chairperson: Irene Vallihu c: +27 (0)79 692 4604 e: irenev@icc.co.za

Gauteng Chairperson: Neil Nagooroo c: +27 (0)82 929 5241 e: neil@nxlevel.co.za

Western Cape Chairperson: Angela Lorimer c: +27 (0)74 550 1000 e: angelajacobson862@yahoo.co.za

Coopted Youth Ambassador: Minister Kganyango e: mkganyago@csir.co.za c: +27 (0)79 513 8708

Coopted Learning Ambassador: Esti Venske

e: venskee@cput.ac.za c: +27 (0)83 482 9276

EASTERN CAPE

Chairperson: Melissa Palmer e: melissa@becbc.co.za t: +27 (0)82 437 7600 +27 (0)41 404 2431

Vice-chairperson: Claire Kivedo e: claire@overallevents.co.za c: +27 (0)82 4641 504

COMMITTEE: David Limbert e: david@magnetic.co.za c: +27 (0)82 9064 198 Gill Dickie e: gilld@bidvestcarrental.co.za c: +27 (0)79 527 7619 Wanda Fourie e: registration@easternsun.co.za c: +27 (0)72 608 1641 Claire Kivedo e: claire@overallevents.co.za c: +27 (0)82 464 1504

GAUTENG

Chairperson: Neil Nagooroo c: +27 (0)82 929 5241 e: neil@nxlevel.co.za

Vice Chairperson: Mary Mahlangu c: +27 (0) 81 574 9493 e: mary@flockplatform.com

COMMITTEE: Rendani Khorommbi Joburg Tourism t: +27 (0)11 883 3525 c: +27 (0)82 773 2999 e: rendanik@joburgtourism.com Zaida Enver Pure Grit Events and Exhibitions Management t: +27 (0)82 555 1049 e: zaida@puregrit.co.za

KWAZULU-NATAL

Chairperson: Irene Vallihu c: +27 (0)79 692 4604 e: irenev@icc.co.za Vice-chairperson: Gill Slaughter c: +27 (0)83 269 0279 e: gills@turnersconferences.co.za Treasurer: Sibusiso Mncwabe c: +27 (0)83 477 5536 e: sibusiso@marketingwell.co.za

COMMITTEE:

Tarannum Banatwalla c: +27 (0)83 254 9462 e: tarannum@jellyfishcatering.co.za Mabuyi Mosia c: +27 (0)71 117 7509 e: mabuyi@ikhono.co.za

Kavitha Dhawnath c: +27 (0)83 607 200 e: kavitha.dhawnath@gearhouse.co.za

Wiseman Mnguni c: +27 (0)78 220 2162

e: mboniseni.events@gmail.com

Sandile Dlamini

c: +27 (0)79 104 5510

e: sandile@anzomode.co.za

WESTERN CAPE

Chairperson: Angela Lorimer

c: +27 (0)74 550 1000

e: angelajacobson862@yahoo.co.za

e: ALorimer@Hotelsky.co.za

Vice-chairperson: Alex Wrottesley c: +27 (0)21 430 2060 e: alex@intoafrica.co.za

COMMITTEE: Ansu Colditz c: +27 (0)82 457 8071 e: ansuc@millenniumtravel.co.za Esti Venske t: +27 (0)21 460 3518 e: estivenske@gmail.com Zimkitha Bavuma c: +27 (0)72 172 5746 e: zim@live.co.za

Esmare Steinhofel c: +27 (0)84 056 5544 e: esmare.s@iccaworld.org Andrew Gibson t: +27 (0)860 111 625 e: Andrew@magnetic.co.za e: andrew.msct@gmail.com

Gheeta Payle t: +27 (0)86 123 7890 e: gheeta.payle@inhousevtm.com Lara van Zyl Paragon Africa t: +27 (0)82 223 4684 e: lvanzyl@paragong.com

EXHIBITIONS AND

EXSA OFFICE

www.exsa.co.za

EXSA Association Manager

Lee-Ann Alder t: +27 (0)82 550 0349 e: info@exsa.co.za

EXSA Chairperson and KZN forum head: Sibusiso Mchwabe (KZN) Marketing Well t: +27 (0)83 477 5536

e: sibusiso@marketingwell.co.za

EXSA Deputy chairperson, Head of WC forum:

Jacqui Nel (EC)

Exhibition Freighting G.S.M. t: +27 (0)21 552 7248

e: jacquinel@ef-gsm.co.za

Deputy head KZN forum: Sandile Dlamini Anzamode t: +27 (0)79 104 5510

e: sandile@anzomode.co.za

Deputy Head WC forum: Liam Beattie Hott 3D t: +27 (0)76 577 0989

e: liam@hott.co.za

Immediate past Chairperson: Doug Rix DK Designs t: +27 (0)82 579 7071 e: dougrix@wol.co.za

Directors: Kerry-Lee Bester Brilliant Branding t: +27 (0)72 265 6600 e: kerry@brilliant-branding.co.za Beert Kuiken Octanorm t: +27 (0)82 387 5324 e: beert.kuiken@octanorm.co.za

EVENTS ASSOCIATION OF SOUTHERN AFRICA

SOUTHERN AFRICAN ASSOCIATION FOR THE CONFERENCE INDUSTRY

President: Tes Proos

c: +27 (0) 84 682 7676

e: tes@crystalevents.co.za

Treasurer: Peter-John Mitrovich c: +27 (0)82 318 1889

e: peter-john.mitrovich@grosvenortours. com

Sustainability: Daryl Keywood

Southern Africa Development: Brad Glen

East Africa Development: Chris Munyao

Young Leader Programme: Peter Mwanja

Africa Convention Bureaus: Rick Taylor

North Africa Development: George Fawzi

Board member at large: Rick Taylor

East Africa (Rwanda): Chris Munyao

North Africa: George Fawzi

North Africa support: Brad Glen

Secretariat & Events: Mariaan Burger c: +27 (0)82 557 8041

e: info@siteafrica.africa

SA EVENTS COUNCIL

46 Waterford Office Park, Waterford Drive, Fourways, Johannesburg

t: +27 (0)87 265 5840

e: aaxo@aaxo.co.za

Association coordinator: Anthea Buys e: anthea@aaxo.co.za

Chairperson: Devi Paulsen-Abbott, Dmg Events e: devipaulsen@dmgevents.com

Vice-chairperson: Tiisetso Tau, Synergy Business Events e: ttau@synergybe.co.za

Venue Committee Chairperson: Charles Wilson, Gallagher Convention Centre e: charlesw@Gallagher.co.za

Treasurer: Mark Anderson, Specialised Exhibitions Montgomery e: marka@specialised.com

Board of directors: Chanelle Hingston, Clarion Events Africa e: chanelle.hingston@clarionevents.com Sandra Barrow e: sandra.barrow@rxglobal.com Projeni Pather, Exposure Marketing e: projeni@exposuremarketing.co.za

e: hello@saeventscouncil.org

Chairperson: Raylene Johnson, CEO: TEBCO-SA Vice-chairperson: — –

Interim treasurer: Glenn van Eck, Chairperson: CEPA Spokesperson: Projeni Pather, Chairperson: AAXO

Members:

Kevan Jones, Executive Director SACIA Sharif Baker, Chairperson TPSA Tes Proos, SITE President

Justin Hawes, Managing Director: Scan Display & Event Greening Forum Treasurer Sibusiso Mncwabe, Chairperson EXSA Justin van Wyk, Chairperson SALPA

Mike Lord, Chairperson ESC

Arthur Goldstuck, PSASA Exco Member

Esmare Steinhofel, Chairperson: ICCA

Africa Chapter

Advisory Members:

Prof Nellie Swart, Associate Professor: Tourism Management

Corne Koch, Head: Convention Bureau (WESGRO)

Tiisetso Tau, AAXO member

Daryl Keywood, SITE Member

Bheki Twala, TEBCO-SA Executive Kim Roberts, SAACI Representative Western Cape

Robyn D’Alessandro, PR/Social media, Vivo Visual Voice CC

ICCA African Chapter

Chairperson: Taubie Motlhabane

Cape Town International Convention Centre t: +27 (0)21 410 5000

e: Taubiem@cticc.co.za

Deputy chairperson: Jacinta Nzioka

Kenya National Convention Bureau t: +254 722464221

e: jacinta@kncb.go.ke

Secretariat:  Esmaré Steinhöfel

ICCA Africa Regional director c: +27 (0)84 056 5544

e: esmare.s@iccaworld.org www.iccaworld.com/dbs/africanchapter www.iccaworld.org

EVENT GREENING FORUM

179 Jan Smuts Ave, Parktown North, Private Bag X7000, Parklands 2121 t: +27 (0)11 447 4777

e: info@eventgreening.co.za www.eventgreening.co.za

Chairperson: Morwesi Ramonyai, Borena Energy Vice-chairperson: John Avanitakis, Chat’r Xperience

Treasurer: Justin Hawes, Scan Display Secretariat: Lynn McLeod e: lynn@eventgreening.co.za

Executive director: Kevan Jones

SATI – South African Translators’ Institute

Executive director: Marion Boers t: +27 (0)11 803 2681 e: office@translators.org.za www.translators.org.za

SATSA – Southern Africa Tourism Services Association Box 900, Ferndale 2160 t: +27 (0)11 886 9996 e: pa@satsa.co.za www.satsa.com

SKAL International South Africa Secretary: Anne Lamb t: +27 (0)21 434 7023 c: +27 (0)82 708 1836 e: anne@yebo.co.za www.skalsouthafrica.org

STA – Sandton Tourism Association t: +27 (0)83 558 5445 e: secretariat@sandtontourism.com www.sandtontourism.com

TBCSA – Tourism Business Council of South Africa

Chief executive: Tshifhiwa Tshivhengwa Box 11655, Centurion 0046 t: +27 (0)12 664 0120

ABTA – African Business Travel Association

Box 2594, Pinegowrie, 2123 t: +27 (0)11 888 8178 c: +27 (0)83 679 2110 e: monique@abta.co.za www.abta.co.za

Founder: Monique Swart ASATA – Association of Southern African Travel Agents PO Box 650539, Benmore, 2010 t: +27 (0)11 293 0560/61 e: barbara@asata.co.za e: general@asata.co.za

Office manager: Barbara Viljoen Council of Event Professionals Africa Kevan Jones kevan@sacia.org.za t: +27 (0)11 083 6418 c: +27 (0)82 555 5556

Chairperson: Glenn van Eck Magnetic Storm c: +27 (0)82 800 2616 e: glenn@magnetic.co.za

FEDHASA National Office –Federated Hospitality Association of Southern Africa PO Box 3853, The Reeds, 0157 c: +27 (0)82 552 9862 e: ceo@fedhasa.co.za www.fedhasa.co.za

PSASA – Professional Speakers Association of Southern Africa t: +27 (0)11 462 9465

c: +27 (0)83 458 6114 e: admin@psasouthernafrica.co.za www.psasouthernafrica.co.za

SABOA – Southern African Bus Operators Association Postnet Suite 393, Private Bag X033, Rivonia 2128 t: +27 (0)11 511 7641 e: saboa@saboa.co.za www.saboa.co.za

SACIA – Southern African Communications Industries Association

c: +27 (0)82 555 5556 e: kevan@sacia.org.za

e: comms@tbcsa.travel www.tbcsa.travel www.tomsa.co.za

Member relations manager: Boitumelo Moleleki

TGCSA – Tourism Grading Council of South Africa

Private Bag X10012, Sandton 2146 t: +27 (0)11 895 3000 f: +27 (0)11 895 3001 e: enquiries@tourismgrading.co.za TINSA – Interpreters/Translators Network of Southern Africa e: info@interpreter.org.za t/f: +27 (0)11 485 2511 c: +27 (0)83 249 0010 www.interpreter.org.za

TPSA – Technical Production Services Association c: +27 (0)82 555 5556 e: kevan@sacia.org.za www.tpsa.co.za

Executive director: Kevan Jones TTA – Tshwane Tourism Association Box 395, Pretoria 0001 t: +27 (0)12 841 4212

e: secretary@tshwanetourism.com www.tshwanetourism.com

Chairperson: Bronwen Cadle de Ponte Secretary: Sithembile Nzimande Membership coordinator: Liz Oosthuysen e: membership@tshwanetourism.com

SOCIETY FOR INCENTIVE TRAVEL EXCELLENCE

ASSOCIATION OF AFRICAN EXHIBITION ORGANISERS

INTERNATIONAL CONGRESS & CONVENTION ASSOCIATION

OTHER ASSOCIATIONS OF INTEREST

Take

Guests don’t have to ‘think outside the box’ to know that The Maslow Sandton’s lush gardens are the perfect city destination for hosting an end-of-year lunch or dinner. Excite and delight your team with a sumptuous meal in the luxurious surrounds of the Lacuna Bistro. The ‘Hi and Braai’ themed events offer a choice of three menus, priced from R320 to R495 per person.

The quick ‘n easy menu one offers a choice of The Maslow’s decadent vegetarian, chicken or beef burger, with an ice-cream bar offering a wide selection of toppings that include Chocolate bits, nuts, crushed biscuits, fresh berries,

chocolate sauce, and caramel sauce, for dessert.

The second option offers the Hannibal Meat Platter and rustic fries, with a seasonal fruit bar for dessert.

For the truly hungry, the final option is a three-course buffet, with a variety of fresh salads with a Greek feel, followed by chargrilled fillet steaks, boerewors, chicken drumsticks, corn on the cob, Cajun blackened line fish and roast vegetables and a selection

of desserts from tiramisu to fresh fruit.

“Take it offline – go from ‘Teams’ to ‘Meats’ at The Maslow,” quipped the hotel’s general manager, Herman Swart. “It’s a win-win situation.”

Events Council 40 hello@saeventscouncil.org www.saeventscouncil.org

SAACI 43 info@saaci.org www.saaci.org

South African National Convention Bureau 5 https://sancb.southafrica.net/ sat_bidsupport microsite_1

Site Africa 44 info@sitesouthernafrica.com siteglobal.com/chapter/site-africa

SA visa and travel trends in a post-pandemic landscape

The past few years have fundamentally changed where, when and how we travel. As the world is rebounding post-pandemic, travel demand has seen a strong surge as people are once again eager to explore the world and reconnect with loved ones abroad.

By Hariprasad Viswanathan.

Since its inception in 2001, VFS Global has processed more than 200 million visa applications and over 100 million biometric enrolments since 2007. The company launched the concept of visa process outsourcing, has Visa Application Centres (VACs) in more than 144 countries covering 116 nationalities, and employs over 9,200 people worldwide.

With this holistic view of travel patterns, Hariprasad Viswanathan, regional head — SubSaharan Africa at VFS Global is well-positioned to weigh in on travel trends in a post-pandemic landscape and South Africans’ current preferences when it comes to business and leisure travel.

The revival of international travel “The opening of international borders, the lifting of travel restrictions, the reviving of international flights and reopening of on-campus classes by overseas universities are the major contributors to the current increase in visa applications and outbound traffic from South Africa this year,” Mr Viswanathan said.

Adding to that, he says that with the return of prominent, international sporting events such as the ICC Cricket World Cup currently taking place, as well as the 2022 FIFA World Cup set to be hosted in Qatar in late November, consumer confidence and desire to travel have increased.

Many countries have increased destination marketing to bolster their tourism following the turmoil of the pandemic — and their efforts are starting to show dividends, said Mr Viswanathan. “Considering this pent-up demand, travellers have been advised to apply for their visas as early as possible to avoid disappointment,” he said.

Travellers embrace personalised and digital services

In the wake of the pandemic, VFS Global observed several shifts in customer preferences and needs. Health and safety concerns have become major factors in people’s decisions on where and when to travel, and in how they approach the visa application process.

Mr Viswanathan said that this evolution has fundamentally changed the visa application

process. “Our personalised service, called Visa at your Doorstep, is available for select countries and allows the applicant the option of booking the full visa application service, including biometric enrolment, at a location of their choice. Whether this is at home, work or school, the process is aimed at making the experience as accessible as possible.”

In addition, he adds that consumers have acquired a taste for the convenience that online interactions allow — another ‘side effect’ of the digital transformation that was accelerated by the pandemic. “Applicants are more receptive to services such as the VFS Global’s Digital Document Check, which allows would-be travellers to get their application documents validated online before visiting the Centre, thereby reducing the time spent.

Cybersecurity and data protection remain paramount

With the pandemic having escalated the threat to cybersecurity as the world moved online, VFS Global focused on deploying various cutting-edge security solutions to protect against any potential data breaches. “Most importantly, data security is fully entrenched within the design and functioning of our processes,” Mr Viswanathan said.

“Our travellers’ security and peace-of-mind are of the utmost importance to us, and we remain fully committed to maintaining the highest levels of cybersecurity. Over the years, we have made significant investments in robust and highly secure systems, controls and processes to ensure everyone’s safety and privacy,” Mr Viswanathan said.

The company currently serves 66 client governments in 144 countries, which means it has to comply with various data localisation, privacy and protection laws, including General Data Protection Regulation (GDPR) for each country.

Sustainable tourism

Sustainable tourism is no longer a choice, but a necessity. Travellers are increasingly choosing service providers that are committed to environmental,

Who is Hariprasad Viswanathan ?

Hariprasad Viswanathan is the head of Sub-Saharan Africa and leads all business operations for VFS Global in this region. In this role, he is responsible for driving strategy, new business development and client relationships. Mr Viswanathan joined VFS Global in 2007 as regional quality manager for South Asia. Since then, he has grown in the company, successfully leading various challenging roles within the Middle East and Africa. Mr Viswanathan has been based in Johannesburg, South Africa, since 2016 as the head of the Sub-Saharan region. Mr Viswanathan is a business administration and hospitality graduate with over two decades of industry experience and has worked in the BPO and hospitality space before joining VFS Global.

social and governance (ESG) principles, given the impact that travelling has on both the environment and the socio-economic fabric of a country. “The sustainability policies of governments, airlines and hotels have become a key part of the travel decision-making process for many who strive for a greener planet. These stakeholders need to work together to bring about sustainable change in the tourism sector,” Mr Viswanathan said.

He concluded: “At VFS Global, we have a longterm sustainability strategy that runs parallel to our business strategy. Each pillar of the strategy is aligned to the United Nations Sustainable Development Goals, as well as national priorities, and include a considerable focus on diversity, equity and inclusion, employee empowerment and the reduction of greenhouse gas emissions.”

VFS Global strives to offset its carbon footprint through the following initiatives:

1) the transition to renewable energy (52 per cent of its global electricity is covered by green energy, with a target to raise this above 70 per cent).

2) the planting of up to 10,000 trees as birthday gifts for its global workforce.

3) the company’s use of sustainable materials such as certified green.

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