Business Events Africa October 2018 Vol 38 No 10

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Voice of the Business Events Industry in Africa

Vol 38 No 10 October 2018

MEETING YOUR DEMANDS EXCEEDING YOUR EXPECTATIONS

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Business Events Africa: Serving the business events industry for 38 years

CONTENTS

VOL 38 NO 10 OCTOBER 2018

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africa.com

vents www.businesse

in Africa nts Industry Business Eve Voice of the

Vol 38 No 10

October 2018

UR DEMANDS MEETING YOUR EXPECTATIONS YO EXCEEDING

About the cover Johannesburg Expo Centre: Meeting your demands; exceeding your expectations One of the largest multipurpose exhibition centres in Africa, the JEC has over 50 000 square metres of covered space, an additional 100 000 square metres of outdoor space and service capabilities that ensure the success of every client function.

Special Features 10 ANNIVERSARY SPECIAL | DURBAN ICC: 21 YEARS OF CHANGING LIVES CELEBRATED The Durban International Convention Centre has been a winner since 8 August 1997 when South Africa’s first democratic president Nelson Mandela cut the ribbon. It is perhaps significant that Durban ICC celebrates its 21st anniversary in the year that also marks 100 years since the birth of our beloved Madiba. Business Events Africa takes a journey through the history of South Africa’s first purpose-built international convention centre.

16 REPORT BACK | PCMA EUROPEAN LEADERS SUMMIT

The business events industry is alive and well across the globe, observes Lorin Bowen, managing director of Lorin Bowen Business Events, as she reports back on the Professional Convention Management Association (PCMA) European Leaders Summit (EIS) which took place from 23 to 25 September at the Barcelo Sevilla Renacimiento hotel in Seville, Andalucia, Spain.

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The authority on meetings, exhibitions, special events and incentives management

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22 THE CAPITAL ON THE PARK: A BUSINESS RESORT IN THE HEART OF SANDTON

EDITOR: Irene Costa gomesi@iafrica.com

The Capital On The Park, the new half-billion rand business resort in the heart of Sandton on Katherine Street, answers Sandton’s call for a refreshing new venue built for meeting, eating, drinking, playing and staying, all under one roof.

PRODUCTION & DESIGN EDITOR: Hayley Mendelow hayley@contactpub.co.za DISTRIBUTION MANAGER: Jackie Goosen jackie@contactpub.co.za

Features 4 Editor’s comment: Stand firm on your beliefs.

32 Event Greening forum

How to start event greening.

9 News A first for conferencing at the CTICC: AI robot detects human emotions.

33 SAACI news Air access is crucial in driving business events to Africa.

9

Executive Chef Francois Agenbach, executive chef of CSIR ICC.

19 Company focus Barmotion: The best things in life are free.

20 SITE news: Site Summit 2018: Good content, insight and lots of food for thought.

26 Venue news Birchwood continues to stay onestep-ahead.

24 North West aha Lesedi: Cultural conferencing.

25 Lion and Safari Park for a memorable experience.

28 Namibia An unexplored event destination.

31 Personality profile

Wilma Swart, general manager of SunSquare Montecasino.

34 AAXO news 2019 AAXO Roar Awards dates announced.

35 IMEX news New chief operating officer at the IMEX Group.

36 Index of advertisers.

37 Calendar.

38 Directory & associations of interest to the industry.

40 Last word: The global ties that are fuelling the volatile currency markets.

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SALES REPRESENTATIVES: Pierre Grobler | +27 (0)82 900 4026 pierre@businesseventsafrica.com Ruth Baldwin | +27 (0)72 897 6752 ruth@businesseventsafrica.co.za James Seymour | +27 (0)82 925 5508 james@cathkinmanagement.com PUBLICATION DETAILS: Volume 38 No 10 Business Events Africa has 12 issues a year and is published monthly, with the Yearbook in June.

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EDITOR’S COMMENT

Stand firm on

T

he world is a lot smaller than one realises, and our local business events industry even more so.

Two things came up this month; one the issue of accountability, and the other integrity. I firmly believe these two go hand in hand.

We are a small industry with a big footprint in terms of economic contribution. Why is it that we don’t stand firm in our so called beliefs?

You are probably wondering what I am going on about. This is the scenario that has got me up in arms – from a legal perspective I won’t be using any names.

At the end of last year a significant player in the business events industry ‘closed’ down. These things happen, but it is the manner in which it happened that remains the concern.

Allegedly, staff members weren’t notified of the closure and returned after Christmas to find out there was no company. Not exactly best practice.

Anyhow, time has passed and I hear one of the owners of this company has started afresh – not in another industry, but back in the business events industry.

I have many concerns, but mostly my moral compass is blaring at this stage.

Do we just forgive and forget, or do we take a stand as an industry?

I know legally there is probably not much that can be done, but as an industry shouldn’t we stand firm on this kind of practice? Shouldn’t there be some form of accountability? Is it just me, or am I being ‘old fashioned’?

We have so much to be proud of as an industry but honestly, I feel strongly that something like the above scenario should never happen, especially as South Africa’s business events industry comes of age.

The industry has come so far, and sure this is an isolated incident, but what stops the next company from doing the same?

I can’t stop anyone from conducting their business, but I can ask that you consider who you do business with.

Our industry has the most amazing individuals. The partners we choose can make or break our business.

On a happy note, Durban ICC, the first purpose-built convention centre in South Africa, has turned 21. In this edition Business Events Africa pays tribute to the Durban ICC and looks back

Credit: Hein Liebetrau

your beliefs

over 21 years and what this convention centre has achieved. It set a high benchmark for others that followed.

The business events industry has grown immensely over the years, and now South Africa has a number of world class convention and exhibition centres that rival the best in the world.

The growth has not been limited to only infrastructure. The launch of the South Africa National Convention Bureau in 2012 propelled the sector to new heights on the global stage.

Let’s continue to stand together to grow our industry from strength to strength. Let’s stand for integrity and accountability.

Irene

Email: gomesi@iafrica.com

Guestroom Revitalisation Introducing our newly renovated guestrooms that will leave you feeling more rested, rejuvenated and energised to take on your next challenge.

NEW

NEWS

A first for conferencing at the CTICC

AI robot detects human emotions

In a first for conferencing at the Cape Town International Convention Centre, the centre hosted ‘Miss Pepper’, a humanoid robot capable of detecting human emotions during the BIOMIN World Nutrition Forum 2018.

D

eveloped by SoftBank Robotics, ‘Miss Pepper’, who is capable of interacting with humans and, more excitingly, can adapt her interaction according to a human’s emotions, was unveiled during the three-day international conference.

According to SoftBank Robotics, the Pepper robot is the first humanoid robot capable of recognising the principal human emotions and adapting her behaviour to the mood of her interlocutor.

Herbert Kneissl, chief marketing officer at Erber AG, the parent company of BIOMIN, said robotics, artificial www.businesseventsafrica.com

intelligence (AI) and big data will become an everyday topic in the livestock industry.

“She (‘Miss Pepper’) is able to perceive emotions, and what is a conference like the BIOMIN World Nutrition Forum without emotions? The digital experts of BIOMIN additionally trained her to be the little star on the stage – to welcome the audience, break the tensions, and also to demonstrate that the future of using humanoid robots has started now.

“By using ‘Miss Pepper’ we have the intention to create the image overflow from technological developments of other industries to biotechnology and animal nutrition, an overflow that develops already towards a merger, when we see the modern technologies like Farm 4.0, one of the big topics of this conference,” Mr Kneissl said.

‘Miss Pepper’ is capable of recognising faces, speech, and can hear; she can also identify when someone is experiencing joy, sadness, is surprised and filled with anger. Over and above recognising these emotions, ‘Miss Pepper’ can also detect tone of voice, smiles, and frowns.

“At the CTICC, we are committed to

Members of the organising committee of the BIOMIN World Nutrition Forum 2018 with “Miss Pepper”, the humanoid robot.

facilitating the introduction of emerging technologies such as ‘Miss Pepper’ to delegates and visitors. The developments we are seeing in artificial intelligence speak directly to the Fourth Industrial Revolution and the impact this is having, and will continue to have, on both our professional and personal lives”.

“It is extremely important for the CTICC to host forward-thinking conferences such as the BIOMIN World Nutrition Forum 2018. The conference not only considered opportunities and challenges in the ‘protein economy’ but also the role AI can play in scientific advancements,” said Julie-May Ellingson, chief executive officer at the CTICC. The Forum brought together industry professionals who discussed a number of topics including factors influencing the “protein economy”, gut health, antibiotic resistance, alternatives to using antibiotics and technologies that could advance the field of nutrition.

Business Events Africa October 2018 5

COVER STORY | Johannesburg Expo Centre

ELECTRA MINING AFRICA 2018

Putting SA on the mining

map

The mining potential in South Africa is far from exhausted. In fact, according to comments made by Minerals Council chief executive officer Roger Baxter earlier this year, mining investment could almost double in the next four years if the country was to return to the top 25 per cent of the most attractive mining investment destinations worldwide.

A

quick snapshot of the Electra Mining Africa 2018 Exhibition this year simply adds credence to Baxter’s predictions. The event, held every two years at The Johannesburg Expo Centre (JEC) tells the story of an industry aggressively on the march taking major technological strides with no intention to slow down.

With the latest and most innovative technology and ground-breaking automation known to be on display at Electra Mining Africa, industry players with real skin in the game know all too well the value of the show and attend in their numbers with over 80 000 feet through the gates this year over five days.

“This year’s event, which took over the entire JEC venue, was brimming with industry stakeholders for the entire duration of the exhibition,” said Craig Newman, chief executive officer of JEC. “There was an incredible buzz. As a targeted B2B show, with the right decision makers in attendance, the value for industry players is absolutely priceless and that is why Electra Mining Africa 2018 is such a well-attended show.”

There were thousands of visitors who attended this year’s show over the five

days to see the latest innovations across mining, industrial, electrical, power, transport and related industries. With over 20 000 parking bays and over 150 000 m² of space, the JEC’s indoor and outdoor multipurpose facilities are more than equipped to handle the volume of people attending the show and facilitate the large scale, often customised exhibitor stands.

Engaging with over 800 exhibitors, visitors are able to see many new products launched at the show and new technologies unveiled before anyone else in the country. With large scale machinery and equipment in action and various live demonstrations on the go, the energy on the floor from event goers was palpable as reality and possibility of the future of mining in the country started to dawn.

Gary Corin, managing director of Specialised Exhibitions, could not have been happier with the 46th installment of the Electra Mining Africa event at The Johannesburg Expo Centre.

“The show was an overwhelming success. This is the perfect home for the show. No other venue allows for our needs like Expo Centre. The venue is in pristine condition, allows for the heavy

6 Business Events Africa October 2018

machinery on display, has ample parking for our visitors and exhibitors’ staff.

Exhibition Halls are functional, spacious and conducive for doing business.

Then there is the outside areas – these help create a carnival atmosphere.

Outdoor exhibits, eating areas and exhibits on the lake contributed towards creating an event that is like no other on the African continent.

We highly recommend the venue as a place where people can meet!

The value-add free-to-attend seminars at the JEC offered an excellent learning platform and delivered great insight and knowledge to the delegates. There were also nine co-located conferences during the exhibition. Many exhibitors have already booked their exhibition floor space for the 2020 show.

“Given the potential that the mining industry still holds for the country, we need to be showcasing South Africa as a critical player in the global mining game. If we really want Roger Baxter’s words to ring true, we need to reignite the perception of the country as a mining hot bed. Electra Mining Africa is one platform that allows us to do just that,” he said. www.businesseventsafrica.com

COVER STORY | Johannesburg Expo Centre

Straight from the horse’s mouth Business is as much about the bottom line as it is about the people, and the team at the Johannesburg Expo Centre pride themselves on their relationships with their clients. Here is what people had to say:

Robyn Abrahams, head of

Russel Faibisch, founder, producer and chief executive officer of Ultra Music Festival and Ultra Worldwide: “The inaugural show was a great success and each year since then, we’ve raised the bar. We plan to grow the event in South Africa for many years to come so that Ultra South Africa becomes a destination festival that music fans should experience at least once. As Ultra expands to other parts of the globe, there may not be a more appropriate location in South Africa than the JEC.”

Angela Frost from Strait Up Events: “The team at the JEC were fantastic, this includes all the cleaning staff who were always on site and ready to assist in anyway.

The food was incredible and loved by everyone. Our overall experience with Expo Centre, Nasrec was truly a pleasure and we will continue to support the venue and encourage clients to host events there.” www.businesseventsafrica.com

sales for Rand Show 2018: “Where would we be without Craig and his team and the Johannesburg Expo Centre? No one understands the nuances and needs of this event like the team at the JEC. We are particularly excited for next year’s event as it will be the 125th year of The Rand Show. The team at the JEC have proposed some amazing ideas and activities that we can’t share with you just yet!”

Edna Mamonyane, spokesperson for JMPD Inauguration: “It was incredible to work with the team at the JEC for the JMPD Inauguration considering the short notice of this event. It is clear that the team are experts in what they do as they managed to pull it all together brilliantly.”

Simon Molefe, deputy director of Harry Gwala for Youth Month 2018: “It’s incredible to work with a group of people as passionate about the youth as we are. The Annual Gauteng Youth Jobs, Careers and Entrepreneurship Opportunities Expo was bigger and better this year than ever before. The expo, which took place from 9 – 17 June 2018, at Johannesburg Expo Centre, was thoroughly enjoyed by the learners who attended as well as, youth in and out of school and unemployed youth seeking guidelines on available career options.”

Viva Liles-Wilkin, producer at Quizzical Pictures: “We have had an excellent experience at the Expo Centre and will certainly consider it for further productions in the future.”

Business Events Africa October 2018 7

COVER STORY | Johannesburg Expo Centre

CRAIG NEWMAN Anyone who has engaged with the team at the Johannesburg Expo Centre knows Craig Newman.

His big personality, insightful business acumen and way with people makes him one of those people you are unlikely to forget.

C

raig Newman has been serving as the chief executive officer of the Johannesburg Expo Centre for the past 10 years and has turned it into a highly profitable business, year on year.

He is considered by industry players as one of the biggest advocates for the business events industry in Africa and believes wholeheartedly that South Africa and Africa can more than compete with the rest of the world on the events and exhibition stage.

With much negative sentiment about the country in the press, people like Mr Newman are true gems. In his own words, “South Africa offers world class facilities and services when it comes to events and exhibitions and we plan these with painstaking detail and precision so as to offer target industries meaningful and unforgettable experiences.

“We are without doubt becoming a sought-after destination for international events. And our track

record speaks for itself. There’s certainly no shortage of examples when it comes to large scale events that have put the country on the map.

“From the 2010 Soccer World Cup to the World Summit on Sustainable Development, it is clear that South Africa has the experience and infrastructure to host successful events that bring immense value to the country. “ In 2014, Mr Newman was elected onto the main Board of Directors at the UFI, the Global Association of the Exhibition Industry and was further appointed onto the UFI Executive Committee. He was then appointed as vice chairman of the UFI Middle East Africa Chapter and now stands poised to take the lead role in his upcoming appointment as president of UFI. His appointment is further testament to both his commitment to grow and develop Africa as the ultimate business tourism destination and the increasingly important role that Africa is playing in the industry.

8 Business Events Africa October 2018

In his personal capacity, Mr Newman is the proud father of three, an outdoors person and a man who loves to travel.

He likes to keep fit to and finds the time to run and train for road races.

“I love what I do and I get to meet interesting people all the time and work with a fantastic team. But spending time with family and friends is really what it’s all about.”

www.businesseventsafrica.com

EXECUTIVE CHEF

Always attempt to fight above your weight class Francois Agenbach, 44, executive chef of CSIR ICC, is passionate about developing and mentoring the future generation of chefs.

H

aving acquired a significant volume of experience in the culinary and hospitality industry, he has a sense of duty and commitment to pass this on to the next generation. “It leaves me with a sense of significance when I manage to transfer those experiences and knowledge.”

“To this end, I am particularly passionate about the in-service training opportunity the CSIR ICC offers students studying towards a hospitality management course.” He said it fits very well with his passion for culinary and hospitality skills development in the industry.

Before joining CSIR ICC he worked as a consulting chef and culinary training facilitator, sharing his culinary art knowledge with over 140 aspiring chefs. Before that, he was based in Kuwait City as a brand executive chef.

Francois was born in Namibia then relocated with his parents to Potchefstroom, North West Province, in 1989. “I was set on becoming a computer programmer until I started with national service in 1993. I received most of my formal training through the military.”

“I became a cook during national service, as this was the only way to avoid doing guard duties, which I despised. Needless to say, I fell in love with the culinary industry, and it started coursing through my veins,” he said.

Francois has been in the industry since 1993. “One could say I have been around the proverbial block, having worked in various local and international establishments as a head chef, an executive chef, a food & beverage manager, general manager and a consulting chef,” he said.

Francois said though being an executive chef means far less actual kitchen work, it offers an opportunity to have a closer interaction with the client and conference delegate, and to assist in designing their memorable experience.

“That said, it also leaves a fantastic www.businesseventsafrica.com

opportunity for me to innovate and be more creative with the clients’ prospects in mind,” he said.

In terms of trends, he said the food and beverage sector has almost come full circle again, in regards to the customer experience. “The industry started by offering entertainment value to patrons.

Over time, it became more convenience than experience-driven. I believe we have now entered the period of bespoke dining with delectation experience value superseding convenience.”

On a global front, he said “Food as theatre is very popular now. People want a dining experience to be entertaining and exciting. I believe fine-casual dining with high entertainment value is going to become a great demand.”

His advice to event organisers is: “Determine the goal and intended outcome of your event. Collaborate with all parties to ensure that the objective is achieved. Food and beverage can contribute significantly towards achieving this goal, so don’t approach it as a postscript.”

Francois said one of the main challenges facing the industry today is the lack of mentorship. “In my opinion, the present lack of mentorship and realistic industry exposure during training is concerning.

Media and perception drives home the message that everyone can become the What is your signature dish? Lamb loin with honey, lime and dukkah crust, jus de yuzu, buttered tricoloured young carrots and shiitake mushroom risotto.

What trends are emerging in the conference industry in regards to food? Designer/ bespoke menus that cater to visual and palatable (selfie) moments.

next big personality/ establishment. There exists a very limited pool of mentors willing to guide promising individuals through the challenges they are about to face. I believe this leaves the industry weak and exposed.”

Francois is married to Erina. They have been married for the past 10 years.

“My wife, Erina, is my greatest fan (most of the time, at least). I have two intelligent and very independent daughters, named Nethaniah (Gift from God) aged nine and Aerielle (Lioness of God) aged seven.

“Leisure time is family time. I place a high ransom on my family time, due to the extensive hours this industry requires.

I am very selective about social events and whom I spend that time with.”

His hobbies include motorcycling and sarcasm.

Francois’ advice to newcomers wanting to become an executive chef is: “Put in all the hours, learn from as many people and establishments as possible.

Always attempt to fight above your weight class, and don’t let yourself get demotivated by seemingly menial duties. There is always something new to learn. You’ll never know it all. And do all that prior to getting married…”

consistently good quality meals.

What is your favourite beverage? It’s a tossup between single malt whiskey and craft gin.

What is your favourite food? I absolutely love the “low ’n slow” cooking style.

My favourite dish is actually one of my own creations.

Slow smoked beef brisket with keynotes of cajun and What has remained demerara sugar, served on constant in this industry? stout caramelised red onion, The relentless pursuit of organic herb mix with mint,

basil and coriander, smoked garlic and chilli mayo and Jack Daniels honey gravy on a crusty Italian bread roll.

What is your pet hate?

Undercooked fried egg.

What is your great love?

Sense of achievement.

Are you adventurous?

The most adventurous thing I have ever done was to ask my wife to marry me and deciding to have kids. What an adventure that’s been, and continues to be.

Business Events Africa October 2018 9

ANNIVERSARY | Durban International Convention Centre

DURBAN ICC

21 years of changing lives

celebrated

The Durban International Convention Centre has been a winner since 8 August 1997 when South Africa’s first democratic president Nelson Mandela cut the ribbon. It is perhaps significant that Durban ICC celebrates its 21st anniversary in the year that also marks 100 years since the birth of our beloved Madiba.

“A

s we celebrate our 21st anniversary, I am cognisant of the pioneering role which the Durban ICC has played in the business events industry in South Africa.

Since opening in 1997, this iconic institution has led the way for South Africa’s convention industry and pioneered the country’s ability to attract international events to its shores,” says Lindiwe Rakharebe, Durban ICC’s chief executive officer.

“Heads of State, royalty, captains of industry, celebrities and sporting luminaries are among some of the many high-profile guests to have graced the Durban ICC stage over the years.

During this time, the centre has also created tens of thousands of jobs and made an immense contribution to the country’s economy.

“While it is important to take time to celebrate the achievements of the past and the pioneering role which this Institution has played for South Africa, it is equally important that we look ahead to the next 20 years, and beyond.

“Going forward, our hope is that we will continue to play our part in establishing a society based on equality and our fundamental human rights, giving more than we take and ultimately improving the quality of life of all our communities,” says Ms Rakharebe.

10 Business Events Africa October 2018

A symbol for democracy From a seed sown during the days of racial division and hatred, Durban ICC took root and has spread into a mighty tree that espouses global harmony, equality, health, wellbeing and development.

The story of Durban ICC is one of foresight, vision, co-operation, endeavour, bravery, patience, and above all, triumph.

The formation of Operation Jumpstart, which was created to

The Durban ICC is ranked among the World’s Top 17

convention centres. www.businesseventsafrica.com

ANNIVERSARY | Durban International Convention Centre

The Durban ICC has made a total contribution of over

R40 billion to South Africa’s GDP.

kick-start development in the city and region, brought together role players from all sectors of the community. It recommended as part of its proposals the construction of an international convention centre in Durban.

The chief architect of Operation Jumpstart was successful businessman Terry Rosenberg, who traversed the length and breadth of KwaZulu-Natal convincing politicians and business leaders to throw their weight behind an international convention centre in Durban.

Mr Rosenberg said there were many people who worked tirelessly to make the project a reality, and acknowledges the contributions made by, amongst others, Gordan Hibbert, Mike Sutcliffe, Sharm Maharaj, John Bhengu, Jeff Radebe, Pravin Gordhan, Wally Meyer, Andrzej Kiepiela, Margaret Winter, Sbu Ndebele, Mzi Khumalo, Thami Mohlomi, Richard Moore and Alec Gilbert.

At the time, the Durban ICC was one of the single largest investments made by the City of Durban, and represented a statement of confidence by the city fathers and the people of Durban in the future growth and development of the city.

After many months of discussions, the city council approved the proposal to build the centre, and the first phase of the development of the Durban ICC commenced. November 1994 saw the turning of the first sod for the construction of the Durban ICC by the then premier of KwaZulu-Natal, Dr Frank Mdlalose. The

Peter Brokenshire, first CEO of Durban ICC 1997 – 2002

The Durban ICC was built at an initial cost of R286 million

and a further R460 million was invested into the Durban ICC Arena expansion. centre was officially opened on 8 August 1997 by President Nelson Mandela.

The design chosen provided a flexible multipurpose venue accommodating a variety of demands for international, national and local events. The initial design of the venue provided for plenary sessions of 1 800 delegates, while accommodating flexible multipurpose facilities for up to 5 000 delegates. Today the centre can accommodate events of up to 22 000 attendees.

“It is a story that the eThekwini Municipality and the citizens of Durban can be proud of,” said Eric Apelgren, head of International and Governance Relations at eThekwini Municipality.

The original Durban ICC site prior to development.

Durban ICC was South The full ICC complex was renamed the Inkosi Albert Luthuli International Convention Centre Complex in 2007 in remembrance of the former Nobel Peace Prize Laureate Albert Luthuli.

www.businesseventsafrica.com

Africa’s first purpose-built international convention centre.

“The ICC Durban was a landmark project at an important time in the development of the new South Africa.

After its spectacular opening by then President Nelson Mandela, the centre went on to host the Non-aligned Movement Summit, the Commonwealth Heads of Government Meeting, and the World AIDS Conference. This firmly established Durban and South Africa on the international business tourism map. It also provided and continues to provide significant economic benefits to the Durban community.”

Memorable moment “The official opening with Nelson Mandela. There was a conscious decision to make it public, with a motorcade around the area and a ceremony in front of the centre. This way, the public were able to share the experience. We had, amongst other entertainment, a thousand-voice choir and a large fireworks display. This was followed by a week of public entertainment, to which all the public were invited.“

The socio-economic impact created by the existence of the Durban ICC with support from various stakeholder groups resonates with the theme “21 Years of Changing Lives”.

Durban was the first South African city to establish an international convention centre and was the trailblazer in the growth and development of the business tourism industry in the country. The Durban ICC makes a significant contribution to the tourism industry by attracting international delegates to South Africa.

“As we evolve as a thought leader in the international events space, we remain steadfast in our commitment to delivering an unforgettable event experience for  all our guests. While operating in a

Business Events Africa October 2018 11

ANNIVERSARY | Durban International Convention Centre

Alec Gilbert,

past CEO of Durban ICC 2002 – 2007 “It’s hard to believe it’s nearly a quarter of a century since, as the City’s Director of Urban Development, I wrote the first report to the then City Council motivating for an investigation into the development of a purpose-designed international convention centre for Durban. Now here we are celebrating 21 years of ICC Durban excellence!

The ICC story is a remarkable one. It could so easily not have happened. At a time when the country was in a period of transition, it took a brave decision requiring incredible foresight by leaders across a broad political spectrum to finally go ahead – but it was a decision that has produced handsome dividends.

To be frank, while I had been intimately involved in the process and had become increasingly involved in the industry, I had no idea just how big an impact the centre would have on the city, region and country.

In the early days when first marketing ICC internationally, we would have to go armed with a map of Africa to point out where the city was. Now, thanks to the hundreds of major conferences subsequently hosted, Durban has forged a significant profile on the world stage, and ICC has contributed over R30 billion to the province’s GDP. To the credit of our leaders, when we anticipated the need to expand in

As a catalyst for socio-economic growth, the Durban ICC’s cumulative contribution to the GDP of KwaZulu-Natal over the past 12 years has been

R37 billion, while R40 billion went into the South African GDP.

responsible and profitable manner, care will be taken to ensure that the positive socio-economic impact to the citizens of Durban is heartfelt,” Ms Rakharebe said.

order to remain ahead of our national competitors who had followed suit in developing their own convention centres, our City Council once again showed similar foresight and the Durban Arena was born.

I feel incredibly privileged to have had the opportunity to play a part in the ICC story. I often think back to the people I worked with and where they are now.

Some of the original team are still there, while others have moved on to significant roles in other countries: Qatar, India, Indonesia, Australia, Oman, and China, to name but a few. This is testimony to the calibre of people the ICC helped develop and will continue to develop.”

In 21 years the Durban ICC has hosted more than 8 000 conferences with a combined total of 7.1

million delegate days.

Memorable moment:

“As for the memories, there are too many to have a favourite. Certainly all the wonderful people I got to meet – three South African presidents including Madiba, the Queen, all the leaders of the Non-Aligned Movement including Fidel Castro and Gadaffi – the list goes on. Also, the opening night of the ICC, that original opening team and the lengths we went to make the ICC a success. Remember, there was no precedent – we were the first!

Others include getting the approval to go ahead with the Durban ICC Arena and, one of the ones that is close to my heart, getting the life size, Dylan Lewis bronze statue of the rhino installed in front of the ICC thanks to the support of the Conservation Trust and its CEO, Dr George Hughes, an idea inspired by the hosting of the World Parks Congress.”

past 11 years, the centre has been responsible for creating and sustaining over 100 000 jobs cumulatively.

In the past financial year, a total of 11 024 people have been meaningfully employed as a result of the Durban ICC’s activities. In 2017, 7 991 people were employed directly, and a further 3 033 people were employed indirectly as a result of events hosted at the centre.

The Durban ICC is also pleased with its own financial performance for the year. During the fiscal year the entity generated revenues of R173 million, which surpassed the prior year’s performance by R11 million.

This was largely due to a significant growth in the number of events it hosted over the period, which resulted in a seven per cent year-on-year growth in

Creating jobs and boosting GDP Durban ICC is a veritable engine room for the creation of jobs. Over the 12 Business Events Africa October 2018

Voted “Africa’s Leading Meetings and Conference Centre” 17 times at the World Travel Awards in the past 18 years.

The venue can host up to

22 000 people at a

single gathering. The largest event was the International AIDS Conference in 2016. turnover, despite a stagnant economy and tough trading environment.

The company also showed a 30 per cent year-on-year growth in profits, moving from R33 million in 2016 to R43 million this year.

It is estimated that an additional 878 916 hotel room-nights were generated as a result of the centre’s activities in 2017.

The award-winning venue has always played an active role in supporting community projects, especially those which invest in the lives of young people. It has hosted and sponsored programmes aimed at empowering youth in the hospitality industry.

The Ikusasa School of Cooking, for example, has benefited hundreds of thousands of Rands raised through events hosted by the Durban ICC. This chef school provides the opportunity for underprivileged youth, who are either living in children’s homes or who come from disadvantaged families, to earn a culinary qualification and secure fulltime employment upon graduating.

The centre also operates its Student and Graduate programmes, helping hospitality students gain necessary skills, knowledge and first-hand experience of the tourism industry. The on-the-job training programmes give these students a solid grounding in international tourism standards and five-star service excellence.

The Durban ICC has also been a major income earner. In the past fiscal year, the conference centre’s local, www.businesseventsafrica.com

ANNIVERSARY | Durban International Convention Centre

Miller M Matola,

past CEO of Durban ICC 2007 – 2010 “The Durban ICC is an iconic asset which has generated immense economic benefits and brand equity for the city of Durban, the Province of KwaZulu-Natal and South Africa. The facility continues to set a benchmark for excellence in venue management and events hosting.

As Durban celebrates the ICC’s 21st anniversary, we wish the Durban ICC management and team many more years of success. May they continue contributing to Durban’s economic development and positioning as a globally competitive business events destination.”

Construction on the Durban ICC began in 1994 and it was opened

by former president Nelson Mandela on 8 August 1997.

Memorable moment:

“My most memorable moment at the ICC was the opening of the Durban ICC Arena. I was very proud of the entire team and how they acquitted themselves to deliver a successful launch event. I recall how the late Al Jarreau referred to the ICC as “a beacon of hope in Africa”. Both he and George Benson were most impressed with the service levels and standards of professionalism of Mala and the entire team. We were breaking new ground and charting new terrain, but the team rose to the occasion and as always delivered outstanding and exceptional customer service. This was my experience with all the events at the ICC, but the opening stands out because we were on new territory.”

provincial and national contribution to the economy has been significant with R4,912,589,953 generated towards South Africa’s GDP, exceeding the target of R4.5 billion by 9.2 per cent. The majority of this contribution directly benefited the KwaZulu-Natal Gross Geographic Product during the year to the tune of R4,763,818,544.

It is also estimated that the Durban ICC contributed R1 billion to indirect household income in 2017. The solid set of financial results achieved over the years and an uncompromising commitment to good governance and compliance, as evidenced by the centre’s four successive clean audits, contribute to the sustainability of the organisation.

Commenting on these achievements, Ms Rakharebe noted: “Just as we have led the way in growing the meetings, conventions and exhibitions sector in South Africa, we look forward to making history in the next 20 years and beyond. Our heartfelt thanks go out to all stakeholders who have been a part of this positive growth trajectory.”

She said the leading conference www.businesseventsafrica.com

With all its internal doors open the Durban ICC is

big enough to park four

Boeing 747s nose to tail. facility has lived up to the prophetic words of Madiba when he said in his opening speech that in constructing the Durban ICC, the people of Durban had shown “foresight, determination and initiative” in creating a venue “that all South Africans can be proud of”.

“We are also extremely proud to have received our fourth consecutive clean, unqualified audit from the Auditor-General of South Africa this past year. It serves as a shining example of our uncompromising commitment to good governance and transparency in all our financial dealings.”

“The self-sustaining entity of the eThekwini Municipality which thrives on maintaining world-class standards reinvests profits into the facility to ensure it continues to remain the venue of choice for local and international visitors,” Ms Rakharebe said.

More than 100 000 jobs cumulatively created and sustained as a result of the Durban ICC’s activities.

The success story Since then, the Durban ICC has welcomed kings, queens, presidents, bishops, actors, icons and entertainers and has hosted some of the biggest, most high-profile conventions in the world.

To cater for increasing demand, the Durban ICC was expanded with the opening of the Durban ICC Arena in March 2007, transforming the centre into the largest flat floor, column-free exhibitions and meetings space in Africa.

The then Premier of KwaZulu-Natal, Dr Frank Mdlalose, who was closely involved in the development of the Durban ICC since its inception, said the immense successes of the Durban ICC in the past 21 years bears testimony to the excellent management teams that had been put in place, including the various CEOs: Peter Brokenshire, Alec Gilbert, Miller Matola, Julie-May Ellingson, and Lindiwe Rakharebe.

Durban ICC has hosted important global conventions, including, among  others, the World Economic Forum

Business Events Africa October 2018 13

ANNIVERSARY | Durban International Convention Centre

on Africa, 21st International AIDS Convention, COP17/CMP7, Africa’s Travel Indaba, 5th BRICS Summit, 14th World Forestry Congress, Africa Peace Awards, 21st World Routes Development Forum, Global Forum for Innovations in Agriculture Africa 2015 and transformation of the Organisation of African Unity (OAU) to the African Union (AU).

They were also the first operations team to host a banquet dinner for 4 000 people in honour of LIV Village, which cares for orphaned and vulnerable children in South Africa.

It has won the coveted title of “Africa’s Leading Meetings and Convention Centre” 17 times in 18 years of participating at the World Travel Awards since 2001. This is the 11th year in a

Julie-May Ellingson,

past CEO of Durban ICC 2011 – 2014

It seems like yesterday that we were getting ready to host the Durban ICC’s 15th Birthday Celebration, and now this incredible organisation is celebrating 21 years of success!

As the Durban ICC turns 21 we can all reflect with immense pride on all that has been achieved. As the first international convention centre in South Africa, it was the Durban ICC, that placed South Africa firmly on the international business events map. The Durban ICC has played host to some of the largest and most prestigious events ever to be hosted on African soil and has demonstrated year after year what is possible when great visionaries have faith in the future of a city and its people. As with any successful business, the Durban ICC has had to adapt to changing circumstances and, with the support of the city’s leadership, it continues to meet the demands of its local, national and international clients.

I am extremely honoured to have had the opportunity to steer this great organisation as CEO. I was fortunate to walk in the shoes of giants and must pay particular tribute to Peter Brokenshire, Alec Gilbert and Miller Matola for setting the benchmark and for being willing to lend an ear when I asked for advice.

For me highlights include increasing our BBBEE spend by 71 per cent and moving from a level 7 to a level 3 BBBEE contributor, redesigning the student programme and introducing a graduate programme, achieving record revenues and profits while at the same time making the highest contribution to GDP, GNP and employment. My sincerest congratulations to Lindiwe and the entire Durban ICC team for continuing to take the Durban ICC to new heights. May the next 21 years be equally successful.

row that the centre is honoured with this accolade. It is also ranked in the Top 17 Convention Centres in the world

by AIPC, which recognises excellence in convention centre management.

Ms Rakharebe, said: “With its present size and configuration, the Durban ICC is poised to further evolve into one of the world’s top 10 global meeting facilities.

“The next evolutionary growth cycle will usher in a series of revolutionary and innovative strategies.

“Having led the African continent in its first 21 years of hosting the world, the Durban ICC will now usher in the highest level of technologically advanced meeting facilities.

“Leadership in service and technology will continue to be the hallmark of our performance excellence.”

Memorable moment:

“I have many great memories of my time at the Durban ICC, but the ones that stand out the most are the hosting of the United Nations Global Conference on climate change – Cop17/CMP7 and the 5th Brics Summit. COP17 was the largest conference ever to take place in South Africa with some 20 000 delegates descending on Durban for two weeks.

The build-up took place over four weeks and the night before the opening, which was to be broadcast live, from the plenary hall across the world, we had a horrific storm in Durban. The plenary and basement where the UN and country delegation offices were located was completely flooded and the UN started to discuss the possibility of cancelling the opening ceremony. In true Durban style, every staff member and service provider pitched in. We worked through the night to mop up the water, dry the carpets and re-established the AV. Needless to say, we were up and ready to go by 10am. The cameras were turned on, the opening ceremony began as planned, and none of the thousands of delegates were any the wiser! The Durban ICC Team met every morning at 6am and rarely went home before midnight for almost a month. We had lots of laughs and really showed what can be achieved when you work as team. This is just one example of the spirit of the Durban ICC team, who are the true driving force behind its success. We were also fortunate to work alongside an amazing group of people from the United Nations, many of whom I remain in contact with to this day. The 5th BRICS Summit was another memorable event at which I got to meet the Presidents of Brazil, Russia, India, China and of course South Africa. I was particularly pleased to meet President Dilma Rousseff of Brazil, who was the first female president I had ever met!”

14 Business Events Africa October 2018

Durban ICC CEO Lindiwe Rkharebe celebrates with the six team members who have been part of the Durban ICC story since its inception.

Faithful service for 21 years and counting

Six long-serving employees of the Durban ICC who thrive on professionalism and excellence in service delivery, ensure daily that Africa’s leading meetings and conference venue continues to attract visitors from across the globe.

Having all served at the centre for more than 21 years from 1997, these stalwarts are saluted for their unwavering dedication and commitment to the hospitality industry. The group includes the following team members: • John Moatshe – Executive chef.

• Johannes Basi – Operations manager.

• Jabu Madikizela – Functions manager.

• Mbuso Shandu – Duty manager.

• Bongekile Tabete – Chef de partie.

• Mandla Cele – Supply chain management administrator.

Although the official opening of the Durban ICC was held on 8 August 1997, each of these loyal devotees can trace their first day at work back to well before that date, serving as part of the centre’s opening team.

Ms Rakharebe commented: “We owe a debt of sincere gratitude to these dedicated team members. We would not be where we are today without them.

Their institutional knowledge is priceless and their commitment to sharing this knowledge and developing other people in the team is an example to us all.”

Tel +27 (0)31 360 1000 45 Bram Fischer Road, Durban www.icc.co.za www.businesseventsafrica.com

turning business into pleasure The Durban KwaZulu-Natal Convention Bureau is an independent body dedicated to promoting and marketing the region’s many business tourism facilities, capabilities and assets, both nationally and internationally. As such, we are perfectly equipped to help plan delegates’ itineraries and provide marketing collateral while offering relevant on-site event support and assisting meeting planners to create a unique experience. Committed to transforming Durban and KwaZulu-Natal into South Africa’s premier meetings,

incentives, conventions and exhibitions destination, we can provide organisers, planners and business tourists with the latest information and unbiased advice.

Whether you require assistance with planning and organising your conference in Durban or anywhere in KwaZulu-Natal, information on accommodation and places of interest or simply want to provide feedback on your experience to an independent source, the Durban KwaZuluNatal Convention Bureau is your first port of call.

PO Box 2516, Durban, 4000, South Africa Tel: +27 31 366 7577/80 Email: conventions@durbankzncb.co.za www.durbankzncb.co.za

World Travel Awards 2014, 2015, 2017

Learning | Growth | collaboration

REPORT BACK | PCMA European Leaders Summit

The business events industry is alive and well across the globe

By Lorin Bowen, managing director of Lorin Bowen Business Events

One of the many benefits of being a member of the Southern African Association for the Conference Industry (SAACI) is that as a member you are invited to attend conferences internationally. One such conference was the Professional Convention Management Association (PCMA) European Leaders Summit (EIS) which took place from 23 to 25 September at the Barcelo Sevilla Renacimiento hotel in Seville, Andalucia, Spain.

S

AACI was offered seven complimentary delegate registrations and I was one of two lucky people to take up this opportunity. We were the only South Africans, and in fact Africans, at the event with the other delegates coming from both Europe and the United States of America.

More than 150 business events executives and senior-level managers actively participated in shifting mindsets and traditional approaches to propel their own brands, while transforming their organisations and communities through business events. The number of delegates who attended EIS 2018 was triple that of

2017, which took place in Monte Carlo.

This is a sign that the business events industry is alive and well across the globe.

The two-day event provided a foundation and framework for customised education programmes and peer-topeer interactions aimed at globally transforming international business events.

The European Influencers Summit is designed for association executives, corporate business event leaders and other business professionals. It provides access to thought leaders from outside and within the business events industry, and insight into why exponential business model transformation is essential to creating value in a dynamic industry.

16 Business Events Africa October 2018

What was very exciting for me to see was the number of associations and corporates in the room. I find that events of this nature in South Africa battle to attract such representatives, and the room is often filled with professional conference organisers, venues and other business event suppliers. My question is: how do we get our local associations and corporate planners to understand the value of participating in workshops and conferences on their doorstep?

After all, their input only enhances the industry, which in turn creates better events and conferences for them.

Swedish economist and author Dr Kjell NordstrĂśm opened the summit www.businesseventsafrica.com

REPORT BACK | PCMA European Leaders Summit

Seville Cathedral from the Giradla Tower with the city of Seville in the background.

PCMA EIS Royal Alcazar Tour.

PCMA EIS Opening Ceremony.

with his session entitled ‘Europe’s New Reality – When Urbanisation, Digitisation and Globalisation Collide’.

What an interesting speaker. He isn’t your traditional economist standing in front of a room filled with bored looking people in his grey suit. Instead, he stood up there in his blue patterned hoodie and gave a riveting presentation on how the world will become smaller over the next few decades, as businesses evolve from multi-national to multi-urban. He certainly gave us some food for thought.

Some of the other speakers included a joint session between Stephen Rose, the senior vice president of communication services at Siemens AG and Dale Parmenter, chief executive officer at the DRP Group who discussed the role of analytics in a data age. We all have a post conference or post show evaluation form that we send out to our delegates and hound them several times to complete.

Stephen and Dale reminded us that an evaluation is the personal experience of the person sitting in the room, it doesn’t measure what they are going to do next! www.businesseventsafrica.com

Dr Kjell Nordström.

The message in their session was to rethink analytics and return on investment.

Events are a crucial touch point on a customer’s journey, and should be part of the customer journey not the journey itself. If we don’t analyse the data and figure out what the ROI is, then we are not able to identify what our key objectives for the events that we host are and if we have achieved them. Remember that negative results should be seen as ways to improve.

Day two of the conference was a workshop – something we have all done many times before. Those ones where

Lorin Bowen, Lorin Bowen Business Events, and Michelle Bingham, Sandton Convention Centre.

you have to say what your five top goals are as a business owner, what you spend most of your day doing, and where you see yourself in five years. You know the kind of workshop I am talking about.

While I understand that these are meant to give you an opportunity to open to the strangers around the table about your inner most fears in the hope that you will have an epiphany on how to turn your fears into successes, I just don’t get it! I look around the room and I see the same anguish on other faces. I suppose my  worst is when the presenter says those

Barcelo Sevilla Renacimiento Hotel.

Business Events Africa October 2018 17

REPORT BACK | PCMA European Leaders Summit

Hotel Alfonso XIII.

Royal Alcazar Courtyard.

 dreaded words: ‘who would like to share?’

Let me take a minute to talk about Seville. What a beautiful city with an abundance of history and stunning architecture. Most of the locals we encountered spoke English, which always makes travelling to a foreign city a whole lot easier. Our hotel was situated around the corner from the famous Alameda de Hercules, a large lively park-like plaza with restaurants and bars down both sides. We found two gems and returned to them time and again. The food was excellent and well-priced, and the service was with a smile.

In one of the restaurants, one of the waiters was gravely concerned for my health when he discovered that I was gluten intolerant and I was happily eating the delicious olives we had been given when we sat down. This was because the olives were placed next to the complimentary bread bin and there may be some cross contamination. Once I explained that I wasn’t likely to die because I wasn’t allergic only intolerant, he relaxed somewhat. It was nice, for a change, that a restaurant took my dietary requirements seriously and didn’t just blow it off as a fad and inconvenience.

I had a little bit of time to do site seeing.

I honestly don’t see the point of going all the way to a foreign city and not actually taking the time to see it. Let’s be honest, at the heart of it all conference venues and exhibition centres are the same, wherever you are in the world.

It was great fun navigating the sometimes tiny alleys. There are

Climb the 38 ramps which take you to the top. Here you will find the bell tower. If I remember correctly, it houses 24 bells and then one extra for the clock. It is well worth the effort to get to the top, because from here you get a 360-degree view of the city below.

So, did I walk away from this experience richer in knowledge? I am a big believer that travel broadens one’s mind to many things. Did I learn anything new at the conference? Probably not. For me to think a conference was successful I must have learnt something new or have being reminded about ‘stuff’ long forgotten. I didn’t do that at this conference. However, I did meet some people I wouldn’t have had the opportunity to meet under other circumstances, and this is a win for me.

Of course, I am a traveller at heart and so I will probably base my decision on the location of the next one and take it from there. One thing is for sure, I am pleased to be a member of SAACI, who afforded me this opportunity.

My take home value from this experience is that we are very hard on ourselves as South Africans. We often believe that we are below par from the rest of the world. We are not. In fact, in some instances, I believe we are leading the pack. We of course have many challenges as a country, but as an industry we are doing well. We need to pat ourselves on the back, take the win and continue to learn where we can.

hidden gems around every corner and sometimes all you must do is look up and admire the architecture. Even the underside of the balconies is covered in the most intricate mosaic designs.

A must do if you are ever in Seville is to visit the Royal Alcázar of Seville.

This royal palace was declared a world heritage site by UNESCO in 1987. We were lucky to have a private tour after the palace had officially closed for the day. What an experience! Firstly, this tourist attraction sees on average 4 000 people a day, so it was nice to be there on a private tour and not have to fight the masses. Secondly, our tour guide was so knowledgeable and was able to spend just a little extra time with us.

The other site you need to see is the third largest church and largest gothic church in the world, the Seville Cathedral.

It was also declared a world heritage site in 1987 and is just magnificent. You need to have some time here though. The doors open at 11am and the queue is horrendous.

If you have a few extra Who is Lorin Bowen?

Euros to spend, take a Lorin Bowen (Pty) Ltd was recently guided tour. They will founded by Lorin Bowen, who has explain what is going twenty years’ experience in hospitality, on in the cathedral and conference and exhibition management. you will be able to jump Lorin is passionate about the business the queue. Put aside at events industry and thrives on the process least two hours for this, of planning and coordinating an event from its inception right to the conclusion. and once you have done She currently holds the position of the the cathedral, you have Johannesburg branch chair for the to climb the Giralda Southern African Association for the Tower, which is attached Conference Industry (SAACI). to the Cathedral.

18 Business Events Africa October 2018

www.businesseventsafrica.com

COMPANY FOCUS | Barmotion

The best things in life are free Barmotion is a vibrant and dynamic company that serves the corporate and events industry in South Africa.

Barmotion provides professional mobile bar services, such as gelato, cappuccino and smoothie bars, for training days, expos, product launches and other corporate events. Barmotion also provides branded bars together with branded cup sleeves, serviettes, plates and more, becoming an extension of their client’s brand at any event.

Benefits of working with the Barmotion team BEHIND THE SCENES:

Business Events Africa approached organisers that recently made use of Barmotion and asked them to rate the experience.

91% Initial interaction with organisers.

93% Beverages.

95% Staff skills and knowledge.

92% Professionalism and efficiency.

92% Pre-event communication and service.

96% Professionalism and service.

92% Delivery on the day of the event.

96% Overall for the Barmotion team.

• Menu design/creation • Complimentary design for all platforms.

• Barmotion work with the stand builders and coordinate with regards to bar size (if not supplied by Barmotion), check that the electricity supply is correct, arrange load in/setup time.

• Barmotion assists with all the communciations to make sure that everything runs smoothly on setup days.

• We take all coordination ‘away’ from our clients and just ‘run’ with it.

ON SITE: • Arrival at least two hours before service to ensure all is ready and prepared. Assist clients with putting up banners, packing gift bags and replenishing promotional items.

• We manage our team completely and stay in constant communication with our clients.

• Assist in keeping stands clean.

Client feedback “They are a superb team of professionals, young and vibey! They always nail any brief given and go above and beyond the call of duty!”

– Nolitha Matshikiza, Efam Exhibitions “We have used Barmotion for years at many different events because they are highly professional and they add value to the experience.” – Pam Guilherme, Old Shanghai Events Company.

“It is always a pleasure to work with Barmotion. They are super-efficient, professional and always prepared to go the extra mile.” – Melanie van Jaarsveld, Cipla.

“Barmotion is without a doubt the best mobile coffee supplier we have worked with. Their pricing & service is on point.

The service staff are neatly dressed, friendly & are genuinely an extension of our team. I have recommended them to a number of event companies & will continue to do so.”

– Anni Carlisle-Kitz, The Park, House of Events on 7.

Your #1 hospitality solutions partner!

Business Events Africa October 2018 19 0861 WE ROCK (93 7625) | info@barmotion.co.za | www.barmotion.co.za

www.businesseventsafrica.com

SITE NEWS

Site Summit 2018 Good content, insight and lots of food for thought

By Irene Costa

The Society for Incentive Travel Excellence (Site) Summit recently took place at Moyo Zoo Lake in Johannesburg.

N

atalia Rosa from Big Ambitions facilitated the Summit as master of ceremonies. Daryl Keywood from Walthers DMC and Site International Board member for Africa Middle East and Peter-John Mitrovich CMP, Grosvenor Tours and Site southern Africa chapter president opened the Site Summit. Mr Keywood gave an overview on his current portfolio – education.

He touched on the Site certification available, namely CIS and CITP. From a global perspective, he said that the incentive market has rebounded,

leading to an increase in the Site global membership, which is currently sitting at 2250 members. The goal is to increase it to 2500 by 2020. He also touched on sustainability and women in leadership programmes currently being developed.

In conclusion, Mr Keywood announced that there will be a Site pavilion at Meetings Africa 2019.

Mr Mitrovich looked at the local Site chapter and how the chapter is looking for new board members that are committed to the sector. He announced industry doyen Rick Taylor, from Business Tourism Company will be joining the board.

He also touched on growing Site’s African membership, which remains a priority, as well as training.

Aaron Munetsi, regional general manager – Africa & Middle East, South African Airways, gave an overview of the current global airline market and

why Africa remains the only continent with the opportunity to grow. He said SAA’s focus will be on the African continent and he highlighted the sectors where growth can occur.

Delving into the topic of trends and forecasts for inbound incentive pricing, Mr Mitrovich and Mr Keywood and Tes Proos, Crystal Events Africa and past Site chapter president, looked at the incentive market with Miller Matola, Millvest as the moderator.

The outcome of the panel discussion, in summary, is that South Africa is a great destination that offers value, but our incentive programmes have become boring and need to be refreshed.

Sometimes, South Africa outprices itself and can be seen as expensive in certain areas. Clients are getting savvier, so the industry needs to become more innovative and creative.

The incentive market has rebounded, leading to an increase in the Site global membership, which is currently sitting at 2 250 members From an experience perspective, we definitely offer incredible value. On the issue of how do we stay competitive?

By diversification, collaboration and strengthening partnerships and continue to work on the client relationships.

Seen at Site Summit 2018 Peter-John Mitrovich, Site southern Africa chapter president; Tes Proos, past Site southern Africa president; Daryl Keywood, Site Board member of Africa and Middle East; Thiru Naidoo, Cape Town and Western Cape Convention Bureau and Kyle Helm, President Hotel Cape Town.

20 Business Events Africa October 2018

www.businesseventsafrica.com

SITE NEWS

Clients are getting savvier so the industry needs to become more innovative and creative This was followed by a round table discussion on the highs, lows, challenges, trends and special moments of being part of the incentive market. This was a good interactive session that led to much debate and agreement that transparency, partnerships and relationships are key and that clients also need to be held accountable and also need to be transparent with their budgets and information about the group. There was a lot more that was discussed but these were the elements that stood out for me personally.

Stefano Oroni from the Cruise Lines International Association (CLIA) gave delegates a taste for what can be expected on a cruise and why cruising is the most cost effective and safest option for incentive groups. His passion for cruising was most obvious and really got us all wanting to go on a cruise.

There was a discussion on the power of a convention bureau and what incentive support they offer. The panel consisted of Nonnie Kubeka, Gauteng Tourism Authority; Nonhlanhla Tshabalala, Tshwane Convention & Visitor’s Service Bureau and Josephine Noah, Zimbabwe Tourism Authority.

Tes Proos, Miller Matola and Rudi van der Vyver, chief executive officer of SAACI looked at the theme of ‘developing Africa’

Moyo Zoo lake

and spoke about the opportunities and challenges of cross border incentives.

Henning Snyman from International SOS gave delegates a solemn perspective of hotel safety across Africa and offered some safety guidelines.

The last panel discussion was on the benefits of attending industry workshops and maximising on ROI. The panellists were Amanda Margison, On Show Solutions; Derek Houston, Houston Travel Marketing Services; Carole O’Connor, Rovos Rail and Gill Dewar, Mice Cubed.

The Summit ended on a real high with the most unconventional speakers – Luke MacDonald and Jordon Deall.

They captivated the audience with their

stories of their adventures through Africa to find the legendary water-dwelling creature of the Congo River basin folklore, Mokele-Mbembe. It is an incredible journey across 107 days, travelling through 10 countries and covering an astounding distance of 15,000 km via 92 rides. They shared with the delegates the challenges and the life lessons learnt on this trip. The adventure has been captured in a tenpart documentary series called ‘Hitched’ that can be seen on Discovery on DSTV. As always, the Site Summit delivered good content, insight and lots of food for thought. The Site Southern Africa team need to be commended on a well-run Summit. I look forward to the next one.

What we’re all about: motivational experiences Why we do it? Business results!

Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results.

Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures.

Site serves as a source of knowledge and best practices where members can make personal connections that sustain professional growth.

Only one organisation sits at the critical intersection between those who seek the benefits of motivational tools and those who can provide these extraordinary experiences. That organisation is Site...

Contact

Email: info@sitesouthernafrica.com www.sitesouthernafrica.com www.siteglobal.com

VENUE OF THE MONTH | The Capital On The Park

A business resort in the

heart of Sandton The Capital On The Park answers Sandton’s call for a refreshing new venue built for meeting, eating, drinking, playing and staying, all under one roof.

T

he Capital On The Park, the new half-billion rand business resort in the heart of Sandton on Katherine Street, has opened its doors, introducing an exciting and fast-paced venue to the Johannesburg social scene.

The Capital On The Park has everything a corporate traveller needs, under one skyline. It offers cosmopolitan living set in grandeur, with no detail left unconsidered.

“International corporates have redrawn the Sandton skyline with brave and bold silhouettes, but there’s been little focus on creating new and exciting spaces for after-hours relaxation and entertainment,” said Marc Wachsberger, managing director of The Capital Hotels and Apartments.

“We have built a business resort so that busy executives can enjoy work, stay and

The Capital On The Park is the first major hotel to be built in Sandton since the rush before the 2010 FIFA World Cup.

play all in one exciting destination. Our version of a resort is for travellers looking for a hotel where they can be sociable when they aren’t working or resting.”

The Capital On The Park perfectly combines the best of a beach resort with an infinity pool, sun deck and spa, with the sophistication of a business hotel. The resort features a signature outdoor champagne bar, social bar and restaurant with menus carefully created to showcase the latest food trends. As with all entertainment venues at The Capital On The Park, these premium destinations welcome all guests.

While Sandton is the at the pulse of Africa’s heartbeat during the day, the people that make it exciting tend to leave the district at night as existing entertainment offerings in the area are staid and stale, still offering the same experiences they did 10 years ago.

The Capital On The Park changes that with entertainment options for long-stay guests, overnight business travellers, and city residents seeking somewhere new and exciting to blow

22 Business Events Africa October 2018

off steam at the end of a busy day.

Visitors to the resort can enjoy after-work cocktails listening to local beats from resident DJ’s every Friday night, and pool parties and themed buffets are also planned to keep things exciting over the weekend.

Unique in the city with its blend of residential and hotel apartments, The Capital On The Park is the new backdrop for closing and celebrating groundbreaking deals, hosting special events like a wedding, or just simply rejoicing in all that the good life has to offer at its diverse hospitality and entertainment destinations.

The new business resort is home to more than 300 rooms, made up of a mixture of one and two-bedroom standard apartments, and a massive conference centre that seats 500 delegates, a 24/7 on-the-go deli, restaurants, and

www.businesseventsafrica.com

VENUE OF THE MONTH | The Capital On The Park

Fast facts The Capital On The Park has everything a corporate traveller needs, all under one skyline.

Hotel and apartment facilities • 175 standard rooms, five studio apartments, 125 one-and twobedroom apartments.

• Self-catering apartments and penthouses, with on-site dining for convenience.

• Conference facilities for up to 500 delegates.

• Four multi-functional executive boardrooms.

a gym with its own personal trainer and specialised fitness classes.

This 360-degree offering positions the business resort to aggressively compete with existing conference and accommodation venues in the Sandton district, as delegates will find everything they need – from meeting rooms to late night snacks – under one roof, and within easy reach of the Sandton Gautrain station and other business hubs.

The Capital On The Park has an experienced banqueting team that creates personalised solutions for all events and conference requirements. They have a preferred of suppliers that can assist you with all technical and décor aspects.

“The Capital On The Park sets the benchmark in accommodation, conferencing and entertainment in the heart of Sandton, and truly responds to the city’s fast-paced demand for contemporary

living, seamless business, and on-trend entertainment,” Mr Wachsberger said.

He added that The Capital On The Park’s flexible pricing strategy means that its accommodation will always be 25 per cent more cost effective than other accommodation at the same sophisticated level. Its no-frills approach means that guests are not charged, overtly or otherwise, for services they don’t use. Its focus on relationships means that regular guests can negotiate rates, and the hotel will also consider discounts for longer stays.

“Guests at The Capital’s other hotels have told us they don’t want or need turn-downs and too many toiletries – but they do want free, always-on-everywhere high-speed Internet access,” he explained.

“They’ve also said they don’t want to pay for essentials like parking and laundry, and that corporates are keeping a tight watch on budgets.

We listened to them, and we’re giving them what they asked for – not what we assume they need. That makes us different from other hotel groups.”

With The Capital On The Park now open and construction on The Capital Hotels and Apartments’ property in the Melrose Arch precinct set for completion in early 2019, the group is turning its scopes further afield to fulfil its commitment of opening two hotels each year.

101 Katherine Street, Sandton park@thecapital.co.za +27(0) 10 443 0000 | www.thecapital.co.za

www.businesseventsafrica.com

Dining • Casual pool deck meals, scrumptious breakfast buffet, 101 On The Park restaurant, and 24 hour room service will satisfy any foodie.

• Grab & Go deli for easy dining or quick on the go meals.

• Convenience store for your essentials.

• Coffee shop.

Social • Sophisticated champagne bar.

• Main social bar that serves anything from cocktails to award winning wines.

Health and fitness • Virtual indoor golf.

• Fitness centre with state-of-the-art equipment.

• Specialised group gym classes lead by experienced trainers • Suspension pod for hanging yoga and other events.

• Luxurious spa on site.

• Spa bath, lap pool, sauna, steam room.

• Private access into Mushroom Park for morning runs.

The Capital promise • Concierge service.

• Kid’s Planet to keep the kids entertained over the weekend.

• DSTV with 40 channels.

• 24-hour reception.

• Daily cleaning services.

• Free uncapped high-speed Wi-Fi. • Valet service.

• Complimentary secure parking.

• Complimentary laundry service in apartments.

• Block out curtains.

• International plug points.

• Work desks and laptop safes.

Nearby attractions that are easily accessible from the resort include Sandton City and Benmore Shopping Mall, the Gautrain station, Johannesburg Stock Exchange, US Embassy and much more.

Business Events Africa October 2018 23

NORTH WEST | aha Lesedi

Cultural conferencing aha Lesedi, tucked in the heart of the African bushveld amidst the rocky hills within the Cradle of Humankind offers the ideal conference venue, with a touch of a unique South African cultural flair.

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ocated just an hour from Johannesburg and 30 km from O.R Tambo International Airport, aha Lesedi offers a variety of conference venues to suit any occasion, with each venue presenting its very own African flair. aha Lesedi’s African-themed teambuilding activities add an exciting and unique touch, making it an ideal venue for corporate outings, accommodating up to 300 delegates depending on style arrangement. The state of the art Moringa conference venue can host a maximum of 300 delegates in cinema style seating, 220 schoolroom style, 180 in u-shape seating or 220 in cocktail seating. The cultural aspect, combined with food, music and song, along with warm African hospitality, is what sets the Moringa conference venue apart from the rest.

The Tswana Letsatsi is an outdoor style venue which can accommodate 150 guests for banquet style seating and 180 guests for cocktail events.

Evening gala functions are coordinated seamlessly at the Gaditshwene venue, which can accommodate 90

guests in cinema style, 70 in school room style seating, 60 in u-shape and 70 in banquet style seating.

The Molaka boardroom is ideal for smaller meetings and comfortably accommodates 15 delegates.

Offering a more relaxed and informal setting is the North African Nile Room, a small venue with little tables and cushions on the floor, where delegates can indulge in serious talk while enjoying some hookah (hubbly bubblies).

The construction of a new dance amphitheatre offers a more enhanced cultural experience. The unique aspect of this amphitheatre, with a capacity of 300, is its design, which was constructed so that all sustaining pillars remain outside the floor area. Its curved shape and elevated thatched roof, with a ceiling height of 12.7 m, is said to be one of the highest in Gauteng, and further amplifies sounds and echoes.

This spacious 20.4 m amphitheatre can be utilised for a variety of events including dance performances, theatre productions, comedy shows, launches and small functions. The high-tech stage lighting

illuminates the stage area perfectly. In addition, the external outside area is ideal for small exhibitions, cocktails, coffee breaks and outdoor presentations.

The cultural village showcases the fascinating traditional cultures and traditions of the people of Africa. aha Lesedi offers a cultural tour around the village to the various homesteads presenting interesting insights on the different cultures. To start off the excursion, guests are escorted to the Ndebele village for a welcome by all the residents. A traditional African feast awaits guests at the three-tiered Nyama Choma restaurant, which means Great African feast – or, for the not-so adventurous palate, a classic braai.

The perfect place to quench the thirst of the African heat is at Ma Thabeleng’s Shebeen, which serves the most refreshing drinks and mouth-watering light traditional African-inspired shebeen lunches. The Funduzi Bar offers traditional drinks.

Relish Africa’s warm hospitability through, song, dance and food at aha Lesedi and experience the true essence of Ubuntu.

LESEDI

CONFERENCING WITH A CULTURAL FLAIR Unique African team building activities make aha Lesedi an ideal venue for corporate outings accommodating up to 300 delegates.

FOR BOOKINGS CONTACT US: +27 82 524 4549 / +27 71 507 1447 | enquiries@lesedi.com | www.aha.co.za/lesedi

NORTH WEST | Lion and Safari Park

Lion and Safari Park

for a memorable experience The Lion Park, an established tourist destination, well loved by locals and foreigners alike, became a popular experience for all over the last 50 years. Having moved to the Cradle of Humankind in July 2016, this new must-see world class facility, called Lion and Safari Park, offers guests a memorable experience.

Meeting & event spaces

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part from being a world class tourist destination, the Lion and Safari Park turns any conference, function or event into something unique.

Activities The new park offers a wealth of exciting activities such as animal interactions, guided game drives and self-drives.

Delegates are guaranteed to get close to some of Africa’s favourite animals, whether you go on an informative guided tour or self-drive.

Guests also have the opportunity to engage in the experience of hand feeding a selection of animals including giraffes, ostriches and various antelope species that roam freely on the 600 hectare property and frequently visit the wetlands in front of the Wetlands Bar and Restaurant.

The Lion & Safari Park is home to a vast selection of indigenous species such as lion (brown and white), cheetah, hyena (brown, spotted and striped), leopard (including black leopard), wild dogs, sable antelope, kudu, and nyala, to mention only a few. www.businesseventsafrica.com

Guided tours Delegates can enjoy a variety of different guided tours. The trained guides turn every tour into an informative and educational trip as they share interesting facts. Tour options include a lion & wild dog tour, mini safari, night tours (with predator feeding), private exclusive tours, Alex tour, cheetah and lion walks.

The three-hour safari is the flagship tour, which includes snacks and drinks on the bank of the Crocodile River. The famous animal trainer Alex Larenty promises to provide a funfilled experience as he interacts with fully grown lions on the ‘Alex tour’.

Dining The Bull ‘n Buck grill provides a premier dining experience with a top wine list and a delicious menu, venison of course being the Grill’s speciality dish complimenting that true African sensation. Alternatively, the Wetlands Restaurant is a great family choice to enjoy a quick meal while enjoying the view of antelope grazing meters away. Take a short walk from the restaurants to visit the meerkat, porcupine and mongoose enclosures.

• The main function venue is ideal for groups of 150-200.

• Two private upper mezzanine areas with amazing views are available for more intimate groups of 20-50.

• Two restaurants are often used for functions, namely ‘Bull ‘n Buck’ (130 delegates) and ‘Wetlands’ (240 delegates).

Memories The park’s photographic centre will capture your memories with a great range of printing options such as photobooks, mugs, keyrings, puzzles and more. The ‘Five dome shopping experience’ offers a vast selection of unique hand-crafted curios, jewellery and clothing, which make great gifts for those back home.

The park is open 365 days a year, and is certainly an experience not to be missed.

R512 (Lanseria Rd), Broederstroom, Kalkheuvel T: +27 (87) 150 0100 | E: info@lionpark.com W: www.lionandsafaripark.com

Business Events Africa October 2018 25

VENUE NEWS

Birchwood continues to stay

one-step-ahead

As we approach the end of an incredible two years for The Birchwood Hotel & OR Tambo Conference Centre – a hospitality hub minutes from OR Tambo – Kevin Clarence, director and founder of Birchwood Hotel and his team never cease to observe and pursue measures to further enhance this award-winning, unique and incredible product offering.

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o say that it has been a successful two years for Birchwood is the epitome of an understatement.

2018 marked twenty years in hospitality for the conferencing and accommodation giant, and the property and product offering has

never been as impressive, vast and varied as it currently is today.

Birchwood has listened to clients’ feedback, and adapted, updated and renovated the facility to cater for every market and any specification ranging from the individual business traveller, all the way to the larger conference group.

“We would not have reached this twentyyear milestone without the support and loyalty of our client base, and producing this upgraded product offering is our way of saying ‘thank you’,” Mr Clarence said.

The latest enhancement, to put it mildly, is Birchwood’s newly re-opened Domestic Centre. Located conveniently adjacent to the hotel’s main reception, and very close to the BC Café (named after Birchwood’s late co-founder, Brian Clarence) as well as the Business Centre and shuttle pickup point, for free trips to and from OR Tambo and the East Rand Mall, the Domestic Centre is home to eight impressive and versatile conference venues.

These venues, set among the beautiful aesthetics of the centre, house capacities that range from an intimate boardroom of 10, to a larger group of up to 300 in a cinema style seating arrangement.

The new visuals and decor in each venue are only the beginning.

Birchwood’s ‘Relax, Do Business’ ethos is exemplified by the centre’s lobby with an abundance of comfortable seating options to catch up on your emails or browse the internet using Birchwood’s new Wi-Fi connectivity infrastructure.

Mr Clarence said: “We know the importance of staying connected, whether in your conference or in your accommodation room. It’s no longer a luxury, it’s a necessity.” More than a million rand has been invested in creating and offering an unrivalled internet facility which is now free, fast and world-class!

“Birchwood is nowhere near the beach, but we’ve got the best surf,”

26 Business Events Africa October 2018

said Greg Hoffman, digital marketing manager. The free offering is more than capable of allowing for a seamless browsing, social media or general use experience, but Birchwood can offer you dedicated conference Wi-Fi packages, giving your group it’s very own network tailor-made to their needs.

Mr Hoffmann added: “Take your conference a step further by making use of the digital signage options outside the venue. Feel free to showcase whatever you’d like your delegates to see when they arrive, or keep it simple by just keeping your logo prominent.

It’s just another way that Birchwood allows you to augment your conference experience, and impress your group.

“It doesn’t end there. The paradigm of dining in the same venue for breakfast, lunch and dinner is one that is unacceptable in Birchwood’s book. Stay for a multi-day conference or accommodation experience, and you could enjoy a different dining venue every single day.”

Every one of Birchwood’s five restaurants carries a different theme and feel, as well as menu. From the modern, yet rustic Boma – a palatial, semi-outdoor venue with a tapas menu and stunning water feature – all the way to a formal steakhouse with a legendary wine selection, at The Grill at OneTwenty.

Add the renowned Mangwanani Spa and pool area, as well as Hotspot Bar – a sports fans dream with fresh draughts and cinematic screens, and you truly have a hub that is unmatched in southern Africa.

“It’s incredibly important to us that your board members don’t become bored members,” Mr Clarence said.

“Why not jump on to our free shuttle from OR Tambo, after enjoying a free coffee at our Airport Waiting Lounge, and allow us to show you why there is simply nothing like Birchwood.” www.businesseventsafrica.com

DESTINATION FEATURE | Namibia

Namibia

An unexplored event destination The rolling desert sands of Namibia hold a quiet mystery where golden dunes give way to the sparkling ocean. Secrets lie locked in the wrecks of the Skeleton Coast and the quaint town whispers history to visitors.

Swakopmund Hotel and Entertainment Centre

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his Namib Desert country is considered to be the driest south of the Sahara, but that didn’t stop Namibia from becoming one of the most intriguing tourist destinations on the continent. If anything, its climate has made it that much more interesting.

While it might not be the first place that comes to mind when it comes to events, Namibia holds many unexpected surprises for the intrepid souls who venture into her exquisitely beautiful landscape. It isn’t unexpected, then,

that Namibia is growing rapidly in popularity, and is widely considered one of the top event destinations in Africa with a cornucopia of options.

Visiting Swakopmund There are those who may think that Namibia may be a little on the rustic side, however, it is home to two rather grand and luxurious establishments: The Swakopmund Hotel and Entertainment Centre and The Windhoek Country Club Resort, both of which fall under the umbrella of Legacy Hotels and Resorts.

Janet Wilson Moore, general manager of Swakopmund Hotel and Entertainment Centre, said: “Namibia is a different type of adventure. From sleeping under a canopy of stars on the desert sands to quad biking across sand dunes, there is no question that guests will find something unique and extraordinary about Namibia.”

The Swakopmund Hotel is built on history, having been a railway station building in the 19th century. The railway station may be gone, but remnants of its past remain as part of the Swakopmund Hotel, a nod to its heritage. 

Sailing in Swakopmund

The Windhoek Country Club Resort

28 Business Events Africa October 2018

www.businesseventsafrica.com

PAGE STRAP

A destination like no other Namibia by Legacy

JOIN US ON AN EXCITING JOURNEY AS YOU EXPLORE ALL NAMIBIA HAS TO OFFER. LET US MAKE IT A MEMORABLE STAY. FROM LUXURY ACCOMMODATION, TO GOLF COURSES, TO CONFERENCE VENUES, TO TEAMBUILDING. WE HAVE THE PERFECT BLEND TO MAKE ANY STAY A SUCCESS. Bookings and Enquiries | Central Reservations | Tel: +27 11 806 6800 | Emial: hotels@legacyhotels.co.za | www.legacyhotels.com

@legacyhotels www.businesseventsafrica.com

@legacyhotels

legacyhotelsglobal Business Events Africa October 2018 29

DESTINATION FEATURE | Namibia



Surrounded by desert on three sides, with the Atlantic ocean beckoning along its western edge, Swakopmund experiences a mild desert climate.

While the property itself offers privacy and seclusion, it is just a ten minute walk from the town centre, making it ideal for conferences and events.

The hotel is Swakopmund’s longestrunning conference provider, and has specialised in conferences, incentive travel and special events for 23 years.

“From our experience, we know that our conference packages offer something different, and our goal is to create an environment that’s ideal for communication among delegates where the overall experience makes the event and its contents one to remember.

Whether the conference or event is based on pure fun, entertainment, or enrichment, or whether it is centred on back-to-back meetings, we tailor-make packages that take into consideration the essence of what the client is trying to achieve, while still ensuring the ‘experience’ is a memorable one,” Ms Wilson Moore said.

“Not all events are created equal, and if you really want to wow conference attendees, for example, you have to step it up a notch and create something completely unique. It is the once in a lifetime experiences that

The Windhoek Country Club Resort

personal and memorable experience for delegates. The shipwreck-themed casino provides a variety of entertainment from slots and Blackjack to American roulette.

Regular live shows are held throughout the year, and guests can also make use of the gym and pool. For the weary conference attendee who may be suffering from meeting exhaustion, there is a spa on site for a bit of extra indulgence.

Visiting Windhoek

people are after and I believe that our Namibian properties offer just that.

“We create agendas on behalf of clients for all of their events. This could be starting your day off with meetings and ending it with a cruise, heading out after lunch for quad biking or having a desert boma braai for your evening award ceremony – the options are only limited to your imagination,” Ms Wilson Moore concluded.

The hotel has excellent conference facilities and staff are on hand to create a

Swakopmund

The Windhoek Country Club Resort

30 Business Events Africa October 2018

Travelling a little more inland, into a more mountainous area of Namibia, one finds the country’s capital city, Windhoek. The city is not only the geographical centre of the country, but also the centre for economy, politics, culture and society.

Being so centrally located, the Windhoek Country Club and Resort, which can be found in the city, has easy access to the airport and all of the conveniences that the city has on offer, making it a sought after venue for business travellers and tourists alike.

Luxury and tranquillity are the watch words at the Windhoek Country Club, with so much to choose from. A round of golf, an exciting evening at the casino or quiet drinks by the side of the river are all on offer for those seeking respite from the dizzying pace of the working world.

However, if it’s all business, the venue offers state of the art conference facilities and the helpful staff are on hand to provide advice and ideas for planning the perfect event. With team building in mind, there are quad bike trips over the desert dunes and even camel rides.

The magic of Namibia never fails to disappoint. With its rare beauty and fascinating history, it is no wonder it is fast becoming the country that people want to flock to. From the sea breeze that caresses the dunes in Swakopmund, to the glorious mountains that surround Windhoek, the country’s magnificence is enough to entice any traveller – whether they travel to Namibia for business or pleasure.

Swakopmund Hotel and Entertainment Centre

www.businesseventsafrica.com

PERSONALITY PROFILE

‘It’s about making people smile’ Wilma Swart, general manager of SunSquare Montecasino, said her ‘never give up’ life mantra has contributed richly to her strong and steady rise through the ranks to her position at the helm of the busiest hotel in Montecasino. She quotes lyrics from a song by Shawn Mendes: “Sometimes I feel like giving up, but I just can’t. It isn’t in my blood”.

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he has been “Helping them grow is vitally passionate about important. If they don’t have hospitality and job satisfaction and a passion “making people smile” for what they are doing, they since she was a small child, and are not going to deliver the believes her strengths of energy, excellent service that we pride fun, and focus are adding value ourselves in at the hotel.” to the hotel, staff, and guests.

Ms Swart’s philosophy is to Ms Swart has worked be accessible, compassionate, for seven different hotels realistic in her expectations, since 1996 and says and to be hands-on, helping SunSquare Montecasino out in any and every is the most exciting. department when necessary.

“The SunSquare brand “Every staff member is quirky and trendy, and has their own unique very attractive to guests of circumstances in life, and all ages. It’s a fun brand to I need to understand that Wilma Swart, general manager of SunSquare Montecasino. work for, and it lives out and determine what they its fun style more readily than more by four years at Holiday Inn Pretoria need to give their best. Our staff formal five-star hotels possibly would. as executive housekeeper and rooms need to smile all the time to ensure “Here at SunSquare Montecasino there division manager, which she thoroughly our guests get the best experience is always a buzz and always something enjoyed “because housekeeping here, and I need to make sure they happening – in the highly popular is the heartbeat of the hotel”. have a reason to smile at work.”

Aarya restaurant, at the front desk – at She then spent five years in the Her advice to youngsters starting out all hours, long after other hotels and hospitality services industry for experience in the industry or considering a career restaurants have quietened down for the in sales, where she also excelled, in hospitality is first to be sure that night. I love it – it’s my kind of crazy.” winning awards and incentives. they know what they’re getting into.

SunSquare Montecasino is a 179She was head-hunted back to Tsogo “The hotel industry is hard work room hotel located on the Piazza Sun to Southern Sun Pretoria as and long hours, weekends, and public which features modern styling and assistant general manager in 2009 to holiday shift work. It is not all glitz and bright, contemporary design. It offers familiarise herself with the systems, glamour. If you don’t have a passion a friendly and welcoming atmosphere, and in 2010 took over as general for people, for attention to detail, an excellent standard of service, a manager of Southern Sun Katherine and for service, you are not going wide range of amenities and facilities Street Sandton. In September 2017 she to be happy in this environment.” in the hotel and on the Montecasino left to join SunSquare Montecasino.

She added that qualities essential for a property, and is a popular choice for Through the years, Ms Swart has good hotel general manager include grit both business and leisure travellers. notched up a formidable collection of (as in resilience, the ability to get up after Ms Swart started at the Garden Court qualifications, which include Certified being knocked down, and consistency Pietersburg (now Polokwane) in 1995 as Hotel Administrator through the of effort rather than short bursts), time guest services attendant, front office. Soon American Hotel and Lodging Educational management, an enjoyment of variety after joining, her potential was recognised, Institute, an MBA from GIBS Business in a day, and respect for all people. and she was identified as excellent School, where she won Action Learning “Good management starts with management material. She moved to Project of the year, a Hotel Management good manners,” she said.

Holiday Inn Garden Court Burgerspark Diploma from Wits Hotel School (Student Ms Swart is married with two small in Pretoria as personal assistant to the of the Year Award 1999), several children, aged ten and four, and is a general manager, and then as reservations Damelin Management diplomas, and firm believer in having a successful manager. In 1998 she joined Holiday Inn numerous courses in training, coaching, career as well as a great family life. Her Garden Court Eastgate in Johannesburg finance, management, and risk. downtime is spent with her family and as food and beverage manager and front At SunSquare Montecasino she has a in creative activities –and in continuing office manager, which was followed staff of 99, who are her primary focus. “to do what makes people happy.” www.businesseventsafrica.com

Business Events Africa October 2018 31

EVENT GREENING FORUM

How to start event greening An introduction to event greening: Part 3 of a 4 part series by the Event Greening Forum. After reading part 1 and 2 of this series, you’re hopefully fired up and ready to start implementing event greening practices in your business.

Read on for how to get started.

Step 1: Decisions First, decide how much event greening you want to do. If it’s your first time, start small and look for low hanging fruit (i.e. the easiest practices to carry out, which will have the biggest impact). Consider factors like: who will be responsible for it; what support will they need; how much will you need to budget for it; how will you measure your success; and what benefits you are hoping to achieve. Once you have a clear idea of this, write a ‘statement of intent’.

TOP TIP: Include event greening in the early stages of planning your event. Trying to add it in later increases your risk of running into problems,

such as less commitment from stakeholders, miscommunication, missed opportunities, poor implementation, and going over budget.

Step 2: Preparation Next, put together an event greening team and appoint someone to lead it. Find suitable staff, both in terms of their role in the project, and their willingness to take on a new challenge.

Make sure there is at least one highlevel decision maker on the team.

communication open. Make sure your marketing team are well-informed.

They will be responsible for conveying these efforts more broadly, and must do so accurately. Remember, false green claims are a form of greenwashing and can harm your reputation.

Step 5: Monitoring and evaluation

event greening is and why you are doing it. You might want to give them some basic training, which the EGF can provide.

Make sure your action plan includes guidance on what to measure, how and when to do this, who will be responsible for it, how to record challenges, and what the final report will contain. This monitoring will let you know how successful your event greening has been, and help you set realistic future goals.

Step 3: Planning

TOP TIP: Consider making your

Ask your green team to create a green policy and action plan for the event, based on your statement of intent. Make sure all goals are SMART (specific, measureable, attainable, realistic, and time specific), and that the each person’s responsibilities are fair and clearly identified. Keep your planning and expectations flexible. As with all things event-related, it’s likely you will need to make tweaks as you go along.

post-event report available to the public. This kind of transparency gives greater legitimacy to your achievements and is a useful learning tool for others in the industry.

TOP TIP: Educate your team about what

Step 4: Implementation Clearly communicate your event greening to everyone involved in the event, with regular updates throughout the planning phase, as well as during and after the event. Some stakeholders will be greatly affected by it, so keep the channels of

Look out for part 4, the final instalment in this series, which will include an event greening case study. This is a useful way to understand how the theory of event greening can be implemented in practice.

Want to know more?

If you would like to know more about event greening, visit www.eventgreening.co.za where you can browse the free resources, sign up to the monthly newsletter, or contact the EGF directly with any queries.

Areas to implement event greening VENUE & ACCOMMODATION: Consider using certified venues and hotels that have an environmental policy and/ or green packages. Share your event greening plan with them, and ask how they are able to support it.

TRANSPORT: Try to cut unnecessary travel for your event. For example, can the delegates use public transport or can you provide shuttles?

Alternatively, can you use an ecofriendly form of transport, such as pedal cabs?

CATERING: Request sustainable

menus. This means using locally sourced ingredients, which are seasonal, and – if budget allows – organic. Also consider a meatfree meal. Animal agriculture is responsible for high volumes of greenhouse gas emissions.

a venue that has good water management systems in place.

You can also think more broadly for other ways to lower your water footprint, such as cutting your laundry needs by not using tablecloths or chair covers.

ENERGY: Cut down your event’s energy footprint with simple measures such as switching off lights or aircon when not needed, and using energy efficient technology. You can also buy renewable energy certificates to power your event.

WASTE: Find ways to reduce your waste, and to dispose of it responsibly. Ideas to reduce waste include: go digital to cut down on printed materials, opt for table décor that is edible or reusable, and serve all food and beverages with reusable crockery and cutlery. Responsible waste management strategies

WATER: The best way to limit your event’s water use is to find

32 Business Events Africa October 2018

include recycling and organic waste collection (which can be composted).

POSITIVE LEGACY: What kind of legacy do you want your event to have? Try to work with your beneficiary of choice, so you understand their needs and can give them something of real value. Your legacy could also be a partial or complete offset of your event’s carbon footprint, by planting trees or investing in a solar power project. Always work with a reputable company who can manage this process for you.

www.businesseventsafrica.com

SAACI NEWS

Air access is crucial in driving business events to Africa There has been a lot of talk on how we as an industry drive more business into Africa, with a very big focus on business events.

By Rudi Van Der Vyver, chief executive officer of SAACI

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he brutal truth here is we can have the best destination marketing, great venues and all the auxiliary services to put together the best events, but if we aren’t able to get our delegates to Africa in a safe, fast and costeffective manner we will never grow this segment to the potential it truly has.

Airlines do, however, have frustrations and road blocks in creating new routes; in ensuring the routes are profitable, and trying to create the most functional routes with the shortest travel times. Travel time is a big concern in terms of air access into Africa, especially for business travellers and delegates. Time is a luxury, and time truly is money for these travellers.

We have recently embarked on exercises

www.businesseventsafrica.com

to get our airlines ‘on-board’ and to create much stronger collaboration with airlines and SAACI members, especially pertaining to special rates linked to specific conferences and other business events. The aim of this is to include airlines in the planning stages of the event, and then to be able to go to the market and provide preferred airline rates via relevant organisers to the delegate base.

The idea is, by working together in this manner, we can ensure the success of business events on the African continent and lure more people to attend events, and in turn create the potential (as we’ve seen with South African National Convention Bureau research) of these delegates coming back with families

or other travel partners for future events, or even as leisure tourists.

This has been a frustrating process as our airlines appear to be very interested in the concept and are happy to discuss it, but when it comes to execution they have fallen short with delays in being able to confirm offers, and when they are confirmed there appear to be issues when trying to put these strategies into effect.

It is absolutely crucial for us as an industry to collaborate on all levels; through this collaboration we can drive tremendous industry growth. The flip side, however, is scary. If we do not collaborate faster and more efficiently, we will not realise the potential which is currently lying and waiting within Africa, and our destination will quickly slide down the scale of attractiveness as it relates to business events and even other travel. We need to act on the potential, and act together; coopetition (collaboration) is the golden term here.

Business Events Africa October 2018 33

AAXO NEWS

2019 AAXO Roar Awards dates announced AAXO is proud to announce that the third annual AAXO Roar Awards will be held on Thursday, 31 January 2019 at Montecasino.

E

very year, the top performers of the industry governed by the Association of African Exhibition Organisers (AAXO) and the Exhibition Association of Southern Africa (EXSA), get together to celebrate the ROAR Awards as well as the EXSA-LLENCE awards to celebrate excellence and incredible achievements within the industry at our annual awards.

The exhibition and events industry of South Africa is much

like a morphing galaxy bound together by an invisible power: the desire to fulfil the needs of the client and provide excellent service. There are many stars in this galaxy. Some shine more brightly than others, but all are fighting to excel in this ever-evolving industry.

To acknowledge individual and team excellence in an industry is extremely important. It honours the achievements of passionate and hard-working companies, teams and individuals, and gives aspiration to those who would follow their example.

It is even more important to publicly celebrate these achievements. The AAXO / EXSA-LLENCE red carpet event, the annual Awards Gala held on 31 January 2019 in Johannesburg at Montecasino, is a perfect opportunity for businesses to put or keep their brands ‘on the map’ by being visible at this exclusive event.

Sponsorship opportunities Sponsorship is not just about exposing your brand.

It can do many more wonderful things, such as: • Show the industry that you value them and respect their achievements.

• Welcome decisionmakers to do business with you.

• Strengthen, or differentiate, an existing brand image.

• Build corporate or product awareness and maximise visibility.

• Distinguish your brand from those of your competitors.

Secure your awards sponsorship early: Contact Wesley Lofstedt T: +27 (0)11 835 1565 | wesley@aaxo.co.za | www.aaxo.co.za

IMEX NEWS

New chief operating officer at the IMEX Group The IMEX Group has a new chief operating officer. Nalan Emre has been promoted from organising director to the newly created position at the company which organises industry-leading trade shows IMEX in Frankfurt and IMEX America.

A

s chief operating officer, Ms Emre has responsibility for managing the Operations (formerly the organising team), office management, event tech and HR teams at the company, headquartered in Hove, UK. She will plan and direct IMEX’s operational policies, structures, procedures and initiatives and collaborate with the chairman, CEO and FD to set company strategy, forecasts and plans.

Her new appointment will support and direct the future of the IMEX Group, a highly successful, privately owned company which has grown to 60 employees.

Ms Emre has worked for the company for over 16 years, since the first IMEX in Frankfurt show, and was a key member of the launch team for IMEX America in 2012.

Carina Bauer, chief executive officer of the IMEX Group, said: “Nalan is a highly knowledgeable and respected member of the team with a deep understanding of the meetings and events industry and the professionals who are part of it. During the 16+ years she’s worked with us, she’s

built a strong level of expertise and a supportive network of colleagues and friends. We congratulate Nalan on this next chapter with the IMEX family, where her skills and leadership will help to develop the future of the business, building on our company core values and culture.”

Ms Emre said: “I’m delighted to become chief operating officer, leading our high calibre team to help them continue to deliver events that are creative, fun and business-focused. I’m passionate about sustainability and its increasing importance in the meetings and events sector.

Sustainability is a long-held value of the IMEX Group and our shows, and I hope to develop this further in my new role.”

Ms Emre, born and raised in Germany, has over 20 years’ experience in the meeting and event industry, ranging from organising large-scale consumer shows and rock concerts to hot air balloon festivals.

She began her career as project manager for a trade show and special events company based in Munich

Nalan Emre, chief operating officer, IMEX Group.

before moving to Chicago, USA, to work for Hall-Erickson supporting the organisation of The Motivation Show – at the time, the world's largest incentive merchandise and travel show.

She joined the IMEX Group in 2002 and was an integral part of the team launching the first IMEX in Frankfurt show in 2003. She lives in Hove with her husband and two daughters.

Mark Mulligan, who has worked for IMEX since 2011, steps into Ms Emre’s former role to become director of operations. He will be responsible for directing all operational processes for both shows with a firm focus on continuous improvement to raise the quality of the experience for exhibitors and attendees.

Together, Mr Mulligan and Ms Emre have worked with the operations team to plan, deliver and develop both IMEX in Frankfurt and IMEX America.

ADVERTISERS’ INDEX

October 2018 Vol 38 No 10 ADVERTISER

PAGE

EMAIL

WEBSITE

AAXO

34

aaxo@aaxo.co.za

www.aaxo.co.za

African Hotels and Adventures: aha Lesedi

24

enquiries@lesedi.com

www.aha.co.za/lesedi

Barmotion

19

info@barmotion.co.za

www.barmotion.co.za

Birchwood Hotel & OR Tambo Conference Centre

26,27

quotes@birchwood.co.za

www.birchwood.co.za

andrew@chaostheory.co.za

www.chaostheory.co.za

Chaos Theory Durban International Convention Centre

OFC, 10-14

sales@icc.co.za

www.icc.co.za

Durban KwaZulu-Natal Convention Bureau

15

conventions@durbankzncb.co.za

www.durbankzncb.co.za

EPH Productions

OBC

info@ephproductions.co.za

www.ephproductions.co.za

expo Centre Johannesburg

IBC

info@expocentre.co.za

www.expocentre.co.za

EXSA

35

exsa@exsa.co.za

www.exsa.co.za

Legacy Hotels and Resorts

28-30

hotels@legacyhotels.co.za

www.legacyhotels.com

Lion & Safari Park

25

info@lionpark.com

www.lionandsafaripark.com

MJunxion

36

yolande@mjunxion.co.za

www.mjunxion.co.za

Peermont Global

1

reservations@peermont.com

www.peermont.com

Plaslope

37

glenda.aereboe@plaslope.com

www.plaslope.com

SAACI

33

info@saaci.co.za

www.saaci.co.za

SITE

21

info@sitesouthernafrica.com

www.sitesouthernafrica.com

The Capital on the Park

22,23

park@thecapital.co.za

www.thecapital.co.za

The Westin Cape Town

4

01445.groupreservations@westin.com

www.westincapetown.com

36 Business Events Africa October 2018

www.businesseventsafrica.com

CALENDAR

Conferences, workshops and exhibitions of interest to the conference, exhibition and special events market For free entries in this calendar, please supply information to editorial@businesseventsafrica.com LOCAL: 2018 29 -31 OCTOBER 2018 Africa Associations Congress Venue: CSIR International Convention Centre, Pretoria, South Africa www.associationscongress.com/Africa 7-9 NOVEMBER: ABTA Annual Conference 2018 Venue: Protea Hotel Rustenberg Hunters Rest, Rustenburg, South Africa Email: monique@abta.co.za www.abta.co.za/node/45/?eventid=197

LOCAL: 2019 31 JANUARY 2019: AAXO Roar Awards / EXSA-LLENCE awards Montecasino, Johannesburg Tel: +27 (0)11 835 1565 26-27 FEBRUARY 2019: Meetings Africa Venue: Sandton Convention Centre, Johannesburg, South Africa www.meetingsafrica.co.za 10-12 APRIL 2019: World Travel Market Africa 2019 Venue: Cape Town International Convention Centre, Convention Square, Cape Town, South Africa www.africa.wtm.com

7-9 MAY 2019: Africa’s Travel Indaba Venue: Albert Luthuli Convention Centre (Durban ICC), South Africa Email: indaba@indaba-southafrica.co.za www.indaba-southafrica.co.za 5-6 JUNE 2019: Markex 2019 Venue: Sandton Convention Centre, Johannesburg, South Africa Tel: +27 (0)11 835 1565 www.markex.co.za 5-6 JUNE 2019: Madex 2019 Venue: Sandton Convention Centre, Johannesburg, South Africa Tel: +27 (0)11 835 1565 www.madex.co.za

INTERNATIONAL: 2018 16-18 OCTOBER: IMEX America | Venue: Sands Expo, Las Vegas, USA | www.imexamerica.com 31 OCTOBER-3 NOVEMBER: 85th Congress of the UFI Venue: Expoforum, Saint Petersburg, Russian Federation | www.ufi.org/ ufievent/85th-ufi-global-congress 11-14 NOVEMBER: 57th ICCA Congress Venue: Dubai, UAE

Tel: +31203981902 www.iccaworld.org 27-29 NOVEMBER 2018: ibtm world Venue: Barcelona, Spain www.ibtmworld.com

INTERNATIONAL: 2019 11-14 JANUARY 2019: SITE Global Conference Venue: Bangkok, Thailand www.siteglobal.com/page/site-2019global-conference 18-20 FEBRUARY 2019: AIME 2019 Venue: Melbourne Convention Exhibition Centre, Melbourne | www.aime.com.au 25-27 MARCH 2019: ibm Arabia Venue: Abu Dhabi, United Arab Emirates. www.ibtmarabia.com 21-23 MAY 2019: IMEX Frankfurt Venue: Messe Frankfurt Tel: +44 1273 227311 www.imexexhibitions.com 26-27 JUNE 2019: The Meetings Show UK Venue: Olympia London, United Kingdom www.themeetingsshow.com

TEL: +27 11 452 1115 FAX: +27 11 452 3609 WEBSITE: www.plaslope.com EMAIL: glenda.aereboe@plaslope.com

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Business Events Africa October 2018 37

DIRECTORY

Learning | Growth | collaboration BOARD OF DIRECTORS National chairperson: Wayne Smith, Sales Ambassador, Century City Conference Centre e: wayne.j@ccconferencecentre.co.za c: +27 (0)83 448 1324 Vice-chairperson: Kim Roberts, The Forum Company e: kim.roberts@theforum.co.za c: +27 (0)82 652 2008 Treasurer: Glenn van Eck Chief Executive Officer Magnetic Storm e: glenn@magnetic.co.za c: +27 (0)82 800 2616 Public officer: Denise Kemp Director, Eastern Sun Events e: denise@esternsun.co.za c: +27 (0)82 654 9755 Chief executive officer: Rudi Van Der Vyver e: ceo@saaci.org c: +27 (0)84 580 9882

Directors EC chairperson: Andrew Stewart PeriExpo e: andrew@periexpo.co.za c: +27 (0)82 578 5987 KZN chairperson: Nick Papadopoulos Eat Greek Caterers e: nick@eatgreek.catering c: +27 (0)84 505 0113 JHB chairperson: Lorin Bowen Lorin Bowen e: lorin@lorinbowen.co.za c: + 27 (0)82 433 8687 WC chairperson: Jaques Fouche Gearhouse e: jfouche@gearhouse.co.za c: +27 (0)83 607 2046 Tshwane chairperson: Leon Pheiffer EPH Productions e: leon@ephproductions.co.za c: + 27 (0)82 924 9046 C&E forum: Gwyn Matthews Southern Cross Conferences e: gwyn@scconferences.com c: +27 (0)21 683 5106

Vice-chairperson: David Limbert Magnetic Storm e: david@magnetic.co.za t: +27 (0)41 393 4800

Minister Kganyago ATKV e: MinisterK@atkv.org.za c: +27 (0)79 513 8708

Nonhlanhla Tshabalala City of Tshwane e: nonhlanhlat@tshwane.gov.za c: +27 (0)71 351 4458

Chad Botha Inspire Furniture Hire & Sales e: chad@inspirefurniture.co.za c: +27 (0)61 497 2945

Kwa-Zulu Natal

John Arvanitakis Chat’R Experience e: john@chatr.solutions c: +27 (0)83 415 2774

COMMITTEE:

Mashudu Sarah Mills Late Harvest Catering & Events e: mashudu@Lhce.co.za c: +27 (0)82 494 3552

Mande Bage Eastern Sun Events e: speakers@easternsun.co.za c: +27 (0)82 565 7513

Moses Gontai Namanje Events Solutions e: moses@namanjeevents.co.za c: +27 (0)73 407 9322

Gill Dickie Bidvest Car Rental e: gilld@bidvestcarrental.co.za c: +27 (0)79 527 7619

Zoë Van Niekerk Scan Display e: zoe@scandisplay.co.za c: +27 (0)83 568 9819

Sadie Isaacs NMBT e: conference@nmbt.co.za c: +27 (0)82 990 7652

Ruth Baldwin Contact Publications e: ruth@businesseventsafrica.com c: +27 (0)72 897 6752

Coordinator: Wendy Knott-Craig SAACI e: ecbranch@saaci.co.za c: +27 (0)73 201 8699 Loudeaux Minnie AW Events e: loudeaux@aweventsza.com c: +27 (0)82 961 6309 Caro Morgan Exbo e: caro@exbo.co.za Tricia Wood Cape St Francis Resort e: tricia@capestfrancisresort.co.za c: +27 (0)83 506 9565

Johannesburg Chairperson: Lorin Bowen Lorin Bowen e: lorin@lorinbowen.co.za c: +27 (0)82 433 8687 Vice-chairperson: Michelle Bingham Tsogo Sun e: Michelle.Bingham@tsogosun.com c: +27 (0)82 339 0342 Treasurer: Manuela Gomes Bidvest Car Rental e: manuelag@bidvestcarrental.co.za c: +27 (0)82 065 9272 Coordinator: Letticia Ndhlala SAACI e: letticia@saaci.org c: +27 (0)71 294 6844

Tshwane Chairperson: Leon Pheiffer EPH Productions e: leon@ephproductions.co.za c: 082 924 9046 Vice-chairperson: Melanie Pretorius CSIR ICC e: mpretorius1@csir.co.za c: +27 (0)82 410 1202 Treasurer: Emily Naidoo CSIR ICC e: enaidoo@csir.co.za c: +27 (0)84 441 1005 Coordinator: Letticia Ndhlala SAACI e: letticia@saaci.org c: +27 (0)71 294 6844

COMMITTEE: Corné Engelbrecht SAVETCON e: corne@savetcon.co.za c: +27 (0)82 925 9241 Anette Burden Casa Toscana e: anette@casatoscana.co.a c: +27 (0)82 787 6144 Jeana Turner Avianto e: jeana.t@outlook.com c: +27 (0) 83 400 2685

COMMITTEE:

Herkie du Preez Event Wizards e: herkie@eventwizards.co.za c: +27 (0)82 839 3489

Eastern Cape

Aidan Koen Compex e: aidan@compex.co.za c: +27 (0)82 561 3188

Mandie Papendorf Jukwaa Group e: m.papendorf@jukwaa.net c: +27 (0)82 563 0191

Chairperson: Andrew Stewart PeriExpo e: andrew@periexpo.co.za c: +27 (0)82 578 5987

Brendan Vogt Guvon Hotels e: brendan@guvon.co.za c: +27 (0)83 709 0480

Nellie Swart UNISA e: swartmp@unisa.ac.za c: +27 (0)82 771 0270

Government representative: Nonnie Kubeka Gauteng Convention & Events Bureau e: nonnie@gauteng.net c: +27 (0)83 571 7410

38 Business Events Africa October 2018

Chairperson: Tracey Delport The Hospitality Experience c: +27 (0)83 293 5190 Vice-chairperson: Nick Papadopoulos Eat Greek Caterers e: nick@eatgreek.catering c: +27(0)84 505 0113 Treasurer: Kim Jackson Greyville Convention Centre t: +27 31 309 1430 Branch coordinator: Amanda O Mathe Ndlovukazi Online Media e: amanda@ndlovukazionline.co.za

Western Cape Chairperson: Jaques Fouche Gearhouse e: Jaques.Fouche@ gearhouse.co.za c: +27 (0)83 607 2046 Vice-chairperson: Angela Lorimer Spier e: angelal@spier.co.za t: +27 (0)21 809 1101 Treasurer: Thiru Naidoo Cape Town & Western Cape Convention Bureau e: thiru@wesgro.co.za t: +27 (0)21 487 8600

COMMITTEE: Esmaré Steinhöfel ICCA e: esmare.s@iccaworld.org c: +27 (0)84 056 5544 Esti Venske CPUT e: venskee@cput.ac.za Cindy Buser Mirchee e: cindy@mirchee.co.za c: +27 (0)72 192 5656 Zimkitha Bavuma CPUT e: zim@live.co.za Zandri Swartz Century City Convention Centre e: zandri.s@ ccconferencecentre. co.za t: +27 (0)21 204 8000 Andrew Gibson Magnetic Storm e: andrew@magnetic.co.za c: +27 (0)74 588 3054 Adele Martiz CTICC e: adele@cticc.co.za Ansu Colditz XL Millennium e: ansuc@millenniumtravel.co.za Alex Wrottesley Into Africa e: alex@intoafrica.co.za

www.businesseventsafrica.com

DIRECTORY

Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence President: Peter-John Mitrovich e: peter-john.mitrovich@ grosvenortours.com c: +27 (0)82 318 1889 Daryl Keywood e: daryl@walthers.co.za c: +27 (0)82 904 4967 Johan Venter e: johan@urbanginga.co.za c: +27 (0)83 558 2349

EXSA OFFICE

PO Box 2632, Halfway House, 1685 t: +27 (0)10 300 7907 e: info@exsa.co.za www.exsa.co.za EXSA Board Members EXSA Chair Doug Rix DK Design t: +27 (0)82 579 7071 e: dougrix@wol.co.za Chair of Western Cape Forum Gill Gibbs Blu Cube t: +27 (0)83 260 8035 e: gill@blu3.co.za Suppliers Forum Patrick Cronning Expo Guys t: +27 (0)83 281 5584 e: pat@expoguys.co.za

Chair of Young Professionals Forum Adele Von Well GL events t: +27 (0)82 464 8702 e: adele.vonwell@gl-events.com EXSA Treasurer Moses Nefale Scan Display t: +27 (0)11 447 4777 e: moses@scandisplay.co.za Aubrey Eloff Two Way Exhibitions e: aubrey@twowaysa.co.za Co-opted Chad Botha Inspire Furniture t: +27 (0)61 497 2945 e: chad@inspirefurniture.co.za Membership and Media Enquiries Mark John Cartmell t: +27 (0)76 979 7003 e: ceo@brightgiants.com

ICCA – International Congress & Convention Association

aaxo

Kyasha Bhoola e: kyasha@africanlink.co.za c: +27 (0)72 614 0069 Barry Futter e: barry@adventureworks.co.za c: +27 (0)82 790 9015 Secretariat: Mariaan Burger e: info@sitesouthernafrica.com c: +27 (0)82 557 8041

ICCA African Chapter: President: Nina Freysen-Pretorius The Conference Company t: +27 (0)31 303 9852 f: +27 (0)31 303 9529 e: nina@confco.co.za Chair: Lindiwe Rakharebe Durban International Convention Centre t: +27 (0)31 360 1000 e: LindiweR@icc.co.za Deputy Chair: Nana Gecaga

AAXO – Association of African Exhibition Organisers

First Floor, Auditorium Building Gate 2, Johanensburg Expo Centre, Nasrec, Corner Rand Show & Nasrec Roads, Johannesburg, 2013 t: +27 (0)11 835 1565 e: aaxo@aaxo.co.za

Kenyatta International Convention Centre t: +254 20 326 1000 e: md@kicc.co.ke Secretariat: Esmaré Steinhöfel ICCA Africa Regional director c: +27 (0)84 056 5544 e: esmare.s@iccaworld.org. www.iccaworld.com/dbs/ africanchapter www.iccaworld.com

General manager: Wesley Lofstedt t: +27 (0)11 835 1565 e: wesley@aaxo.co.za Chairperson: Leatitia van Straten, Specialised Exhibitions Vice chairperson: Projeni Pather, Exposure Marketing Treasurer: Phil Woods, TE Trade Events Board members: Elaine Crewe, Reed Exhibitions Chanelle Hingston, Spintelligent Dee Reuvers, SA Confex Nomathemba Ndlovu, ZITF

OTHER ASSOCIATIONS OF INTEREST TO THE INDUSTRY ABTA – African Business Travel Association Box 2594, Pinegowrie, 2123 t: +27 (0)11 888 8178 | c: +27 (0)83 679 2110 monique@abta.co.za | www.abta.co.za Founder: Monique Swart ANTOR – Association of National Tourist Office Representatives Box 41022, Craighall 2024 info@antor.co.za | www.antor.co.za ASATA – Association of Southern African Travel Agents PO Box 650539, Benmore, 2010 t: +27 (0)11 293 0560/61 barbara@asata.co.za general@asata.co.za Office manager: Barbara Viljoen Council of Events Professionals Africa Email: melanie@cepafrica.co.za Tel: +27 11 880 5883 Website: www.cepa.co.za EGF – Event Greening Forum 179 Jan Smuts Ave, Parktown North, Private Bag X7000, Parklands 2121 t: +27 (0)11 447 4777 info@eventgreening.co.za www.eventgreening.co.za Chairman: Justin Hawes Vice-chairman: Greg McManus

www.businesseventsafrica.com

FEDHASA National Office – Federated Hospitality Association of Southern Africa PO Box 3853, The Reeds, 0157 t: +27 (0)12 771 5568 c: + 27 (0)82 552 9862 ceo@fedhasa.co.za www.fedhasa.co.za Chief executive: Tshifhiwa Tshivhengwa PSASA – Professional Speakers Association of Southern Africa t: +27 (0)11 462 9465 c: +27 (0)83 458 6114 admin@psasouthernafrica.co.za www.psasouthernafrica.co.za SABOA – Southern African Bus Operators Association Postnet Suite 393, Private Bag X033, Rivonia 2128 t: +27 (0)11 511 7641 saboa@saboa.co.za | www.saboa.co.za SACIA – Southern African Communications Industries Association 96 The Bridles, Douglas Crescent, Sundowner, 2188 t: +27 (0)11 083 6418 c: +27 (0)82 555 5556 kevan@sacia.org.za Executive director: Kevan Jones

SATI – South African Translators’ Institute Executive director: Marion Boers t: +27 (0)11 803 2681 | office@translators. org.za | www.translators.org.za SATSA – Southern Africa Tourism Services Association Box 900, Ferndale 2160 | t: +27 (0)11 886 9996 pa@satsa.co.za | www.satsa.com SKAL International South Africa Secretary: Anne Lamb t: +27 (0)21 434 7023 c: +27 (0)82 708 1836 | anne@yebo.co.za www.skalsouthafrica.org STA – Sandton Tourism Association t: +27 (0)83 558 5445 secretariat@sandtontourism.com www.sandtontourism.com TBCSA – Tourism Business Council of South Africa Box 11655, Centurion 0046 t: +27 (0)12 664 0120 | f: +27 (0)12 664 0103 comms@tbcsa.travel www.tbcsa.travel | www.tomsa.co.za Member relations manager: Boitumelo Moleleki TGCSA – Tourism Grading Council of South Africa Private Bag X10012, Sandton 2146

t: +27 (0)11 895 3000 f: +27 (0)11 895 3001 enquiries@tourismgrading.co.za TINSA – Interpreters/ Translators Network of Southern Africa Co-ordinator: info@interpreter.org.za t/f: +27 (0)11 485 2511 c: +27 (0)83 249 0010 www.interpreter.org.za TPSA – Technical Production Services Association 96 The Bridles, Douglas Crescent, Sundowner, 2188 t: +27 (0)11 083 6418 c: +27 (0)82 555 5556 kevan@sacia.org.za www.tpsa.co.za Executive director: Kevan Jones TTA – Tshwane Tourism Association Box 395, Pretoria 0001 t: +27 (0)12 841 4212 secretary@tshwanetourism.com www.tshwanetourism.com Chairperson: Bronwen Cadle de Ponte Secretary: Sithembile Nzimande Membership coordinator: Liz Oosthuysen membership@tshwanetourism.com

Business Events Africa October 2018 39

THE LAST WORD

The global ties that are fuelling the volatile currency markets The world’s currency markets have been through some turbulent times. None more so than the past few weeks, when emerging market countries have seen their currencies dip significantly.

S

pecifically, countries such as Argentina, Indonesia and Turkey have seen their currencies plummet, with the largest factor for the decline being the US economy and strength of the dollar.

Fuelled by recent interest rate rises, a strong US dollar has led to the downturn in emerging market currencies. Looking forward, global trade uncertainty could drive further declines in currency values.

While emerging market countries’ currencies see more volatility than those of developed countries, Tapan Datta, head of asset allocation at Aon, states that they offer investment opportunities.

Examining the historic sources of countries’ currency fluctuations and making informed decisions can help investors and businesses alike weigh both the risks and rewards that come with emerging market investments.

In depth The MSCI Emerging Markets Currency Index, which is based on a number of emerging markets’ currencies, was down nearly five per cent on the year in early October. As the US dollar has become more attractive, conversely, emerging market currencies have been hit, largely due to the fact that any debt that was priced in dollars is becoming more expensive to manage.

Another factor that could increase pressure on emerging market currencies is the impact of trade uncertainty between the US and China, Mr Datta said. So far, the renminbi, the official currency of the People’s Republic of China, has weakened only slightly. Mr Datta noted that if the trade disputes worsen, there could be drops in the value of China’s currency.

Easing the downward pressure

In an attempt to bolster their currencies, emerging market economies have already begun making necessary monetary and fiscal adjustments. “Another thing to note,” Mr Datta said, “is that while the dollar is currently very strong, over time, it might adjust.” He states that among the most significant factors likely to weaken the dollar’s value – and boost the value of currencies elsewhere – is the large U.S budget deficit, which remains to be seen.

Finding opportunity in currency volatility

than those of developed market currencies such as the Euro or the Yen. But the rewards might be there for those who make efforts to understand that volatility, particularly if they are willing to make longer-term investments, Datta explained. Over time, as markets continue to develop, these investments can pay long-term dividends despite short-term declines. “Emerging markets offer higher returns at the price of higher volatility,” Mr Datta said. “If you manage the risk well, over time, emerging market investments could reward you well for that added risk.”

Investors and businesses looking to emerging markets must understand that those countries’ currencies experience greater volatility

Who is Tapan Datta?

Based in London, Tapan Datta is currently in charge of a team of 10, looking after all the forward thinking on investment markets on longer-term and medium-term horizons for Aon Employee Benefits. This is used for longterm strategic asset allocation as well as more medium-term or dynamic asset allocation.

40 Business Events Africa October 2018

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INFO@EPHPRODUCTIONS.CO.ZA 012 345 5278 WWW.EPHPRODUCTIONS.CO.ZA

Speakers include executives from:

African Publishers Network World Association for Psychosocial Rehabilitation African Association of Agricultural Economics Institute of Internal Auditors  Includes an exclusive Leaders’ Forum for Executive Heads & Non-Executive Heads  Network with Africa’s most influential & accomplished association executives 24 educational talks & group discussions 7 real-live case studies in the Success Story sessions 6 Expert Briefings from experienced consultants 5 workshops with in-depth training in critical areas 4 keynotes from talented & exciting professionals

Use this code when booking to receive a 10% readership discount

AI10

www.associationscongress.com/africa

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