Business Events Africa September 2017 by Contact Publications

www.businesseventsafrica.com

Voice of the Business Events Industry in Africa

September 2017

SIZE DOES MATTER

Big.

Spaces

Better.

Options

Best.

Experiences

It’s been said that size doesn’t matter, but when it comes to creating extraordinary experiences for your guests, delegates or attendees, we have to disagree. That’s why we recently expanded the CTICC with the sole aim of giving our clients and guests more…

More space. More flexibility. More award-winning cuisine. More attention to detail. More convenience. More breathtaking views. More parking. More facilities. All of which give you more opportunity to transform your meeting, event, conference or show into a truly extraordinary experience.

To discover the massive positive impact our bigger and better convention centre can have on your brand or business, contact the CTICC today on +27 21 410 5000 or email sales@cticc.co.za

CONTENTS

SEPTEMBER 2017

africa.com

vents www.businesse

Voice of the

nts Industry

Business Eve

in Africa

Special Features

September 2017

1997

Year we opened

, JHB, CT Offices DBN

12 HERITAGE MONTH: EXPLORE THE WORLD OF BEER’S HERITAGE

ference Years of con experience management

Number of managed

conferences

G OUR

CELEBRATIN

ber of Average num each delegates at conference

ference One-stop con service management

On Heritage Day, 24 September, SAB World of Beer in Newtown, Johannesburg, celebrated Africa’s rich heritage. The popular Johannesburg tourist attraction hosted a minifestival with traditional African cuisine best served with a cold SAB beer.

20 240 450 1

About the cover Leading conference organisation The Conference Company celebrates its 20th anniversary this month.

14 DESTINATION FEATURE: AHA HARBOUR BRIDGE HOTEL & SUITES When it comes to location and convenience, aha Harbour Bridge Hotel & Suites is no exception. All the more reason to escape to Cape Town, which has once again in 2017 been awarded the number one city in Africa in relation to business events by the International Congress and Convention Association. This is the city’s fourth consecutive win.

The authority on meetings, exhibitions, special events and incentives management

Published by the proprietor Contact Publications (Pty) Ltd (Reg No. 1981/011920/07)

HEAD OFFICE PHYSICAL ADDRESS: Suite 1, Fields Shopping Centre, Old Main Road, Kloof 3610 HEAD OFFICE POSTAL ADDRESS: PO Box 414, Kloof 3640, South Africa TEL: +27 31 764 6977 FAX: 086 762 1867 EMAIL: contact@contactpub.co.za PUBLISHER: Godfrey King gk@contactpub.co.za

MANAGING DIRECTOR: Malcolm King malcolm@contactpub.co.za GENERAL MANAGER: Kyle Niemann kyle@contactpub.co.za EDITOR: Irene Costa gomesi@iafrica.com

Regular Features 4 Editor’s comment 6 News 7 Personality profile 11 Executive chef 16 Techwatch 27 A local perspective 29 SAACI news

PRODUCTION & DESIGN EDITOR: Hayley Mendelow hayley@contactpub.co.za DISTRIBUTION MANAGER: Jackie Goosen jackie@contactpub.co.za

30 EXSA news 31 SITE news 32 Index of advertisers 33 Calendar 34 Directory & associations of interest to the industry 36 The last word

SALES REPRESENTATIVES: Pierre Grobler | +27 (0)82 900 4026 pierre@businesseventsafrica.com Colleen McCann | +27 (0)72 148 1657 colleen@businesseventsafrica.com Marshane Jesseman | +27 (0)76 396 9654 marshane@contactpub.co.za PUBLICATION DETAILS: Volume 37 No 8 Business Events Africa has 12 issues a year and is published monthly, with the Yearbook in June.

Venue News

Printed by

25 Birchwood continues to up its game 26 SCC lands five-year bid to host Meetings Africa

SANCB supplement The business events industry works together with tourism – it is a source market for leisure tourism to South Africa. In this supplement Business Events Africa, in conjunction with South Africa National Convention Bureau, look at the correlation between tourism and business events.

, a division of Novus Holdings

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Business Even ts T h e to u ri sm c SANCB | Touri

sm Month

o n tr ib u to r

ANNUAL SUBSCRIPTION RATE: R650 which includes postage, packaging and VAT. Rates for addresses outside South Africa can be obtained on application to the Subscription Department.

publishers of Business Events Africa, is a member of:

Integrity | Intelligence | Innovation | Sustainability

Official journal of the Exhibition & Event Association of Southern Africa

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Business Event s Supplemen t produced by Contact Public ations Pty Ltd Publishers of Business Event s Africa

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Business Events Africa

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Editor’s comment

Become a tourist with business events September is Tourism Month, and is a great excuse for us South Africans to go and explore our beautiful country. It doesn’t have to cost much – it could be a place down the road you always wanted to visit but just haven’t got there. This is the time to make the effort.

outh Africa has many hidden gems. I know I have said this before, but our biggest gem is our people: our friendliness and welcoming spirit. I definitely believe it is part of our heritage no matter what culture we are from. You are probably wondering what this has got to do with business events. Well, this heritage I speak of is one of many reasons big international delegations choose our shores. Many of these

Tel: +27 (0)21 426 2727 • Web: www.folio-online.co.za E-mail: pziets@folio-online.co.za / projects@foliotranslations.com Facebook: facebook.com/folioonline • Twitter: @Folio_Online

delegates would never have come to our shores if it wasn’t for the business event. What is amazing is the number of delegates that visit prior or post the event. They become tourists, and some of our biggest supporters. Many return with families for a proper holiday to explore the country further. Business plays a phenomenal role in converting delegates to tourists. Best of all, their financial contribution pre- and post- the business event is significantly higher than the average tourist. Business events are major contributors to the South Africa visitor economy. On average, international business events visitors spend three times as much as leisure visitors during their trip to South Africa. In this issue of Business Events Africa, we have produced a supplement in conjunction with the South Africa National Convention Bureau (SANCB) in which we look at the contribution business events makes to leisure tourism. Business events provide benefits to South Africa beyond the economic. They showcase South Africa’s capabilities in event delivery and key knowledge sectors, develop trade and investment relationships, and are catalysts for information sharing. In addition, business events provide a platform for international visitors to extend their stay in South Africa for leisure purposes, and establishes strong connections that can lead to return visits to South Africa in future. Leisure and business events can definitely complement each other, but quite honestly, business events are worth a lot more to a destination. The business events research study conducted over a period of three years by the SANCB proved that the business events industry contributes significantly to the tourism sector. In conclusion, although business events isn’t tourism, it certainly is a contributor to the tourism sector.

Irene

Email: gomesi@iafrica.com

Credit: Hein Liebetrau

News

CTICC 2 impresses with first event The Cape Town International Convention Centre’s new expansion, CTICC 2, delighted organisers and delegates alike as it successfully hosted the 21st Annual Congress of the South African Council of Shopping Centres (SACSC). The conference, held from 13 to 15 September was the new venue’s first ever event and attracted 1 500 delegates from over 500 companies.

ommenting on the success of the event, SACSC posted an enthusiastic tweet on the second day of the conference: “We are honoured to be the first event in CTICC 2. The CTICC team has been nothing but incredible in the hosting of our 21st Annual Congress. Thank you.” Julie-May Ellingson, chief executive officer of CTICC, said that hosting the SACSC Annual Congress was a major triumph thanks to the excellent synergy and collaboration with the client. “It was a pleasure to work with chief executive officer, Amanda Stops, and the SACSC team. They were incredibly supportive and very accommodating. We work closely with every client to understand their requirements and objectives but in a brand new event space, this close partnership becomes even more critical.” Ms Ellingson continued: “We are proud to have hosted the SACSC Annual Congress to launch the building with panache. Interestingly, the CTICC hosted the Annual Congress in 2003, our first year of trading. Now they are once again inaugurating a new era for the CTICC. We look forward to continuing to host their events long into the future.” There are over 1 700 shopping malls in South Africa, and the SACSC Annual Congress is an important barometer of the industry and the main themes for this year’s event were aptly focused on innovation, experience and personalisation. The congress took advantage of several of the state-of-the-art venues within CTICC 2. Exhibition Halls 8 & 9 were transformed into the main plenary room, while Hall 10 played host to a muchanticipated lunch with Olympic athlete Wayde van Niekerk and his impressive coach, Anna “Tannie Ans” Botha. Halls 5, 6 & 7 housed the parallel exhibition area, where suppliers, retailers, and mall tenants showcased innovations. The client also used the centre’s range of meeting rooms and suites for other functions: a VIP reception room, a nerve centre for event managers, and a media interview room. Organisers and delegates also experienced the centre’s capabilities in hosting events across the entire venue complex

as the SACSC gala dinner took place in the original building, CTICC 1. “We were also delighted to see one of the main reasons for the expansion, the concurrent hosting of large-scale events, justified over the week. The CTICC hosted two major events across the complex at the same time. While the SACSC Annual Congress ran in CTICC 2, CTICC 1 hosted the 1st Global Evidence Summit with over 1 000 research scientists from across the globe,” Ms Ellingson explained. At CTICC 2, delegates particularly enjoyed having coffee and relaxing at the centre’s new coffee shop, Coffee on the Circle. The delegates (real estate developers, property experts and retail marketers), many of whom have been involved in their own developments, were complimentary of the new venue, particularly the centre’s world-class facilities. Ms Ellingson believes the centre’s first series of events will showcase the CTICC’s ability to host different event types. “CTICC 2 will host its first consumer show, MamaMagic, The Baby Expo, in October. In November the international conference, and Africa’s largest technology-focused event, AfricaCom, will celebrate its 20th edition in CTICC 2. These two events promise to attract 13 500 and 1 600 visitors respectively and will be robust tests of the new centre’s capabilities.” Ms Ellingson confirmed that client experience will be used to fine-tune CTICC 2 event management procedures. “Client feedback forms an essential part of these first events to ensure we iron out any venue challenges.” The opening of CTICC 2 is set to enhance the convention centre’s contribution to economic growth and business tourism to the city and region. “The CTICC is a platform where global leaders and experts meet. The events we host further the sharing of knowledge, transfer of skills and intellectual advancement while opening our destination to trade and investment opportunities. “CTICC 2 boosts Cape Town’s appeal and reputation as a global meetings destination and the centre’s ability to deliver socio-economic benefits to the region,” Ms Ellingson said.

Personality profile

KEVIN BURLEY

Living his dream Kevin Burley, 54, operations director – Kwazulu-Natal region of aha Hotels & Lodges, has spent over 30 years in the hospitality industry.

rom my first job with Café Royal, I joined the Hilton Group at the London Gatwick Airport Hotel before travelling and working in Bermuda and St Lucia (Caribbean). I then returned to the UK where I joined Intercontinental Hotels, working primarily in the Holiday Inn and Crowne Plaza brands. I soon became a general manager and after a number of years was promoted to regional manager for the North of England. “My experience in South Africa has been with Signature Hotels, Orion Hotels and then consulting for a number of independent properties. “What keeps me jumping out of bed each morning is, firstly, the fact that you never know what to expect each day and now, in the latter years of my career, it is being able to pass on my knowledge and experience,” Mr Burley said

Where did you grow up and start your career? I grew up in South London. I started my career in London, where I entered a management training programme at the Café Royal in Piccadilly Circus London.

What has been the biggest change you’ve seen in this sector? It’s strange that the backbone of the industry has not really changed. Yes, technology has changed the way we process things, but we are still offering a good night’s sleep, a good breakfast and friendly service. The main changes in the industry is primarily the growth in competition and therefore the added importance of getting service right to ensure your customers keep coming back.

Were you always involved in this sector? I spent the first half of my career in hospitality, and then I had a major change when I gave it all up to retrain as an executive business coach, where I spent 15 years working with incredible businesses and executives. It was this line of work which originally brought me to South Africa back in 2003. I love

this country and now see it as my home. Recently, I have returned to hospitality after what I describe as a period studying a real-life MBA.

Branson says that you need to look after your employees and then they will look after your customers. This is so true and something I try to put into practise.

Are you married? I am married to

What has been the most embarrassing moment in the industry? Bumping into Prince Charles,

an incredible woman, who has taught me so much about life, culture and this beautiful country. I married Phindi Gule three years ago after we met back in 2010. She has her own business where she specialises as a media consultant, but also works on radio and TV as a presenter.

literally. I was coming out of a function room (in a hurry) as Prince Charles was entering, thankfully I was young then and got away with a “Sorry Sir”.

Do you have any hobbies?

What has been your biggest challenge in this sector? I think

Running is definitely my main hobby. I would consider myself an ultramarathon runner. Nothing beats running in different locations or competing in a race and really testing and pushing yourself. Having run a number of Comrades Marathons and long-distance races, I must say this is the best way to look at yourself and see what you are made of.

the biggest challenge we all face in the industry is living up to expectations. In South Africa we have so many different cultures and religions, and hence a different outlook on life. With my team we are really working hard to treat every individual as an individual and take care of them accordingly rather than processing everyone the same.

What is your favourite sport?

What is your pet hate? Poor

Being English it goes without saying that I love football. In addition to running, I also play football, both for fun but also in over40s leagues. Keeping fit and healthy is really important to me. I played at a good level in my younger years, and you will never wash football out of my blood. I am a lifelong supporter of Arsenal.

time-keeping.

Who is your favourite sportsman? I love Mr Bolt, he is firstly very successful, but secondly he is a character and a gentleman, always willing to talk to people and share his time.

What do you do for leisure?

What is the most memorable place you have ever been to, and why? My favourite city is Rome, just because of the history, the wonderful architecture and then the vibe from the Italians going about their lives. But does this compare to seeing wild Eland whilst on a run last week in the Drakensberg or watching whales and dolphins whilst running along the Kwazulu-Natal coastline?

What advice do you have for anyone starting out in this industry? The industry is tough

Phindi and I like to spend our leisure time on our own at times, just going for a walk along the beach, having a coffee in a good coffee shop or just relaxing at our beautiful home looking over the ocean.

but it gives you the most memorable experiences, and incredible relationships. Enjoy.

What is your secret to success? My love of people and

I have a wonderful wife, a beautiful home, a challenging and rewarding job, a hobby I love and above all else my good health.

developing everyone’s potential. Richard

What is your dream for the future? I’m living my dream right now.

Leading conference organisation

THE CONFERENCE COMPANY celebrates its 20th anniversary THE COMPANY WAS ESTABLISHED in Durban in 1997 when the industry was emerging in South Africa. Today, it also has branches in Johannesburg and Cape Town to serve this fastgrowing industry where people come together to shape the way forward in their specific fields of interest, from AIDS to zoology. Founder, Nina Freysen-Pretorius, who is the current president of the International Congress and Conference Association (ICCA), has been instrumental in ensuring South Africa claims its rightful place in the international conference arena.

“I am proud of the role The Conference Company plays in facilitating events that can change the course of history while contributing to the growth of our local, regional and national economy.” – Nina Freysen-Pretorius “When The Conference Company was established 20 years ago, the first international convention centre was opened in Durban – the only city at the time to have a purpose-built conferencing facility. “Today, South Africa boasts numerous world-class convention centres and meeting facilities and specialist service providers have evolved. “Numerous provincial and city convention bureaus have also been established to attract conference and meetings business. The conference industry has become a powerful force in creating jobs and promoting the skills development that our country so desperately needs,” Nina explained. The Conference Company has managed more than 240 conferences since its inception. It has not only continued to strengthen its networks locally, nationally and internationally, but also continued to research, adapt and embrace technology in

order to remain competitive in this hotly-contested market. “Technology has in many ways been disruptive, changing the way conferences, meetings and exhibitions are managed and attended. Twenty years ago, it took 24 to 36 months to set-up, coordinate, market and manage a conference using the postal service and fax machine. “With the advent of social media, email and other communication tools that ensure we have information available 24/7, timelines have contracted. The downside is that this can create unreasonable expectations. In addition, planning is often not as detailed and farsighted as before, leading to a watereddown-product,” said Nina.

Global view Having an ICCA membership, and Nina being in a leadership role as chairperson, puts The Conference Company in a position to have an oversight of the global conference market and emerging trends, and to play a pro-active role in strengthening Africa’s share of this fast-growing business. ICCA has a total of 1 078 members, of which only 39 are based in Africa, with 21 members in South Africa. Its database consists of 11 500 international associations including 184 African associations, hosting 20 000 international and regional meetings.* Ranked by number of meetings organised in 2016, the Top Five countries and cities in each category are: Top 5 Countries: USA (934), Germany (689), UK (582), France (545) and Spain (533). Top 5 Cities: Paris (196), Vienna (186), Barcelona (181), Berlin (176) and London (153). Top 5 African Countries: South Africa (125), Morocco (37), Egypt (18), Kenya (18) and Rwanda (18). Top 5 African Cities: Cape Town (62), Marrakech (19), Kigali (18), Durban (16) and Johannesburg (14). Nina believes that successful destinations have achieved this through a focused collaborative approach by all role players within that destination or city.

*The ICCA Annual destinations ranking uses the following meeting criteria for comparison: 1. Only independent industry associations are included i.e. inter-governmental meetings are not included. 2. Meetings consist of a minimum of VV50 attendees. 3. Meetings must rotate between 3 countries and be held on a regular basis.

Improving South Africa’s ranking

One stop service

“As South Africa and as Africans we are still very much a developing nation. However, we do have the infrastructure, resources, skills-set, passionate industry leaders and youth, who are able to embrace the challenges and improve our rankings. “What matters most is bringing about the change and professionalism that will enable economic development and growth,” she said, adding that it would require: • A transparent and targeted approach by government, convention bureaus and cities to the type of meetings and conferences that they would like to attract, in consultation/ collaboration with private sector service providers and industry, • Standardisation of service providers and the creation of a credible accreditation model, driven by industry bodies as a priority, and • Education and sharing of knowledge to improve the current service offering and skill-set by both government and the private sector. Nina believes that there are a number of excellent degrees and diplomas in hospitality and event management on offer. She also says that there are pockets of excellence in the sector, with certain companies and individuals raising the bar and proudly flying the South African flag.

The Conference Company’s service goes way beyond the project management one would expect from a conference organiser. It includes the preparation of bids for national conferences, the formation of the conference legal entity and preparing and managing conference budgets and finances. Project management services cover registration, accommodation, transport, tours and social programmes, conference management including printing, venue, suppliers, programme and speakers, exhibitions, sponsorship, marketing, media relations and publications. In response to demand, The Conference Company has also taken on ongoing association management, including database management for numerous clients, to ensure their growth and sustainability, as well as the success of the events they deliver. Market insight and experience, together with a preferred supplier network developed over 20 years, enable The Conference Company to provide quality, value-for-money solutions that keep clients returning for their next conference.

CONTACT

NINA FREYSEN-PRETORIUS, CEO

DBN

13 Claribel Road Morningside Durban | South Africa Tel: +27 (0)31 303 9852

ONE STOP SERVICE

Email: nina@confco.co.za | Tel +27 (0)13 303 9852

JHB

Longpoint Office Park 484 Bradford Drive Fourways | Sandton South Africa Tel: +27 (0)11 465 0334

CPT

Tiger Park 3 | Office 103 Willie van Schoor Avenue Bellville | Cape Town South Africa Tel: +27 (0)21 914 2751

Personality profile

Dan Naidoo, Conference chair WISA “On behalf of the Water Institute of SA, KwaZuluNatal Branch, I would like to congratulate Nina Freysen-Pretorius & The Conference Company on its 20th anniversary. A PCO with amazing project management skills and creativity that resulted in the successful implementation of WISA 2016 Biennial Conference at the ICC Durban in 2016.” Martin Sirk, CEO ICCA “Many congratulations to The Conference Company on two decades of success in the international meetings industry, and I wish Nina and the rest of the team every success for the next chapter in your development.” Prof Rochelle Le Roux “Congratulations on your 20th birthday! For the last three years The Conference Company has been the facilitator of the Annual Labour Law Conference and based on my experience as a member of the organising committee, I have no doubt that you will be around for another 20 years and will go from strength to strength!”

Geoff Donaghy | AEG Ogden Group Director, Convention Centres “For any owner-operated business to survive for 20 years is a significant achievement, but to have expanded and prospered in the dynamic and rapidly changing convention and business events world, as The Conference Company has, is truly remarkable. So it is with immense pleasure that I pass on my most sincere congratulations and personal best wishes to Nina and her wonderful team.”

Dr Kathy Hurly, Corporate Executive “SA Canegrowers would like to congratulate The Conference Company on its 20th birthday and make special mention of the role they continue to play in supporting the conferencing profession locally and internationally. Conferencing in South Africa provides a valuable business platform, boosting job creation and strengthening tourism.”

WWW.CONFCO.CO.ZA

Gregg Talley WPCOA Chairperson/President Your Friends and Colleagues at Talley Management Group, Inc. USA “Warm congratulations to our colleagues at The Conference Company and CEO Nina Freysen-Pretorius. Twenty years is truly something to celebrate! A consistent vision, outstanding service and great client outcomes – hallmarks of a great company. Here’s to the next 20!”

Justin Hawes Managing Director: Scan Display Vice President: IFES (International Federation of Exhibition and Event Services) “Congratulations to Nina and her team at The Conference Company on their 20-year milestone. This is an amazing achievement and highlights the company’s consistent professionalism and ability to adapt to changes in the industry.”

Lindiwe Rakharebe, Chief Executive Officer Durban International Convention Centre “On behalf of the Durban International Convention Centre, I would like to extend my sincere congratulations to staff and management of The Conference Company as you celebrate your 20th anniversary. Looking forward, I would like to wish you every success in your future endeavours. May we continue to work together to build a strong and vibrant conference industry for our beloved country.”

Dr Saiendhra Moodley, President Public Health Association of South Africa “The Public Health Association of South Africa congratulates The Conference Company (Confco) on its 20th anniversary. We are thrilled to have Confco on board as our secretariat and in the space of a few short months they have proved to be an invaluable source of support. We look forward to a long and fruitful association. Best wishes from myself and the PHASA Executive.”

Julie-May Ellingson, Chief Executive Officer Cape Town International Convention Centre “The Conference Company has been a loyal client of the CTICC for almost two decades and hosted their first international conference at the CTICC in July 2005. The highly successful, 7th World Convention of the International Confederation of Principles attracted 1 573 delegates to Cape Town and was just the beginning. Over the years, Nina and her talented team have mastered the art of creating impressive national and international conferences and conventions, including the impressive World Congress of the World Society of Cardiothoracic Surgeons held at the CTICC in 2016. Nina has also played a pivotal role leading industry bodies and has been an inspiration to countless event specialists – especially women.”

Executive chef

Passion and drive Marlene Makinson, 41, executive chef of Tsogo Sun’s SunSquare Cape Town City Bowl and StayEasy Cape Town City Bowl has been in the industry for 20 years starting as a kitchen attendant.

“A

fter completing high school, I needed to work and was a waitress for a year or so. I was more interested in what was going on in the kitchen, and fell in love with the industry. “My love for cooking evolved from there, and I started to involve myself in all aspects of the cooking and preparation of food, and worked through the ranks and various sections that followed,” she said. Marlene grew up in Mitchells Plain and went to Cedar Secondary High School. She obtained her professional cookery diploma part-time while working as a chef de partie. “I have been in the industry for about 20 years now. I started as a kitchen attendant at the Table Bay Hotel, and left as a senior chef de partie a few years later. “I then left Cape Town and moved to Mpumalanga, where I did private catering for residents of Leopard Creek Estate. “Next I moved to Magaliesberg in the North West province to a privately-owned hotel as senior sous chef. “My journey then led me to Tsogo Sun, where I worked for seven years before leaving for Zanzibar to further build my career,” she said. In Zanzibar, Marlene worked at one of the top island resorts as head chef of their exclusive villas. Marlene’s goal for the next five years is linked to her two current hotels, Tsogo

What is your signature dish? Traditional Cape Malay lamb bobotie: braised minced lamb, fragrant spices, yellow rice and sambals. Wine recommendation: Cederberg Bauketraube.

What trends are emerging in the conference industry in regards to food?

Health breaks or power breaks replacing the normally accepted tea break, and working lunches instead of lunch breaks. It’s

Sun’s SunSquare Cape Town City Bowl and StayEasy Cape Town City Bowl. “My primary goal is to ensure that I do all I can to make sure the hotels and their restaurants are the first choice for all South Africans and tourists alike who visit our beautiful city.” She loves what she does because it’s never the same. “Every day is fluid, and things change hourly. You are fullyinvolved in your operation, which is not just about the food, but also the people and your staff. “Team interaction, guest satisfaction, and the product as a whole – it is like a living organism, and you are part of that, which I love.” In terms of trends, she said people are still looking for great quality food. “They still seek out where the best food is being made, where the service is great, and not let the food delivery down. “They also want diversity in one meal, often opting for three or four small portions of beautifully prepared meals instead of one main plate. “Often tables share their selections, and customers need to be gratified and delighted as many times as possible from one dining experience”. Another trend, one of her favourites, is the local food fairs where vendors from all walks of life are selling their wares, producing beautifully-flavoured foods, informal mixed tables of happy patrons

more about time management and paying full attention to the real reason you are there – to conference.

What has remained constant in this industry? It might sound cliché, but the need to change is what has remained constant. You need to constantly evolve and embrace change to stay relevant.

What is your favourite beverage? At the end of

with a good selection of craft beers to keep things festive. “Lastly, carbs are on the down and proteins are on the rise. Chefs are recognising this in their cooking, often omitting carbs in the preparation of their dishes. “I do say, though, that you can’t always be caught up in your dietary needs. When going out, it’s ok to spoil yourself now and then,” Marlene added. Marlene is married to Richard, and has a son named Liam, 15, whose whole life revolves around rugby. For leisure, she enjoys working in the garden, and loves cooking together as a family – her husband is a chef, too. “I also enjoy casual dining at a brasserie with my husband, and just unwinding with good food, good wine and good company.” Her advice for newcomers is: “Only go for it if you are willing to put your whole heart and soul into it. Passion and drive is what will get you there.” “If you love what you do, you will never work a day in your life. Not many people can say that they absolutely love what they do in their career, but I am fortunate to say that I really do,” she concluded.

the day I’m a typical South African, and nothing beats a good ice-cold frosty beer.

in the kitchen with nothing to do. There is always work to do in a kitchen.

What is your favourite food? Give me a good curry

Are you adventurous?

with a generous hit of heat to go with that beer, and I’m in heaven.

What is your great love? My family, they are my absolute support and my happy place.

What is your pet hate? When I catch someone standing

I don’t like flying. When I went to Zanzibar, I took a small charter flight carrying only four passengers from Dar Es Salaam to Zanzibar. I was offered a seat next to the pilot and thought I would never get an opportunity like that again. It was only a 20-minute flight, but seemed like 2 hours. Terrifying stuff.

Heritage month

Explore the World of Beer’s heritage On Heritage Day, 24 September, SAB World of Beer in Newtown, Johannesburg, celebrated Africa’s rich heritage.

he popular Johannesburg tourist attraction hosted a mini-festival with traditional African cuisine best served with a cold SAB beer. “We opened up the walkway area that overlooks the trendy Johannesburg skyline and created food stations that showcased traditional African cuisine such as samp, dumplings, braai and potjies,” said Felicia Mokoena, SAB World of Beer manager. Guests were able to enjoy their African heritage in festival-style seating (bench

tables and umbrellas), while listening to live entertainment.

First class conferencing The SAB World of Beer is a five-star conference and event venue which stands out as the only beer-themed venue in South Africa. Delegates can enjoy guided beer tastings or beer and food pairings with one of SAB’s brewers. The World of Beer can accommodate any manner of functions, from corporate

meetings and breakaways to private and sophisticated black-tie events. Various packages, including year-end packages, are available at the Newtown venue, starting with the half-day package for 12 or more delegates. This includes secure parking, venue hire, standard presentation equipment, tea, coffee and snacks on arrival, as well as mid-morning and afternoon tea, and a buffet lunch from in-house catering. The facilities are designed to suit delegates’ every need, and all rooms are easily accessible, well-equipped and available at competitive rates. Conference delegates also have the rare opportunity of mixing business with pleasure. Combining a meeting or conference with one of World of Beer’s special offerings (a beer tour, beer tasting or beer pairing) is strongly recommended. Alternatively, the Tap Room is the perfect place to end the day. With its delectable menu and expansive views over Newtown, it demands rest and relaxation. The World of Beer has a number of packages available to suit every budget. Whether delegates will be spending an entire weekend or only half a day at the venue, the World of Beer team will ensure delegates get the most out of their conference experience.

Conferences

Food & Beer Pairings

5 Star facility (as rated by the South African Tourism Grading Council) Selection of venues to suit your needs

Beer Tours

Celebrity chef will create a beer and food pairing menu and host an interactive and entertaining meal for your guests

Teambuilding

Ancient art of brewing beer has been brought to life with a walking tour route enhanced with the latest technology

Choose from a variety of fun-filled conferencing and beer-tasting packages

Beer Tasting Your taste buds will love this!

Conferences and extras tailored to your unique requirements

Book now to avoid disappointment

011 836 4900

www.worldofbeer.co.za

Destination feature | Cape Town

aha Harbour Bridge Hotel & Suites

Unsurpassed location and ideal convenience When it comes to location and convenience, aha Harbour Bridge Hotel & Suites is no exception. All the more reason to escape to Cape Town, which has once again in 2017 been awarded the number one city in Africa in relation to business events by the International Congress and Convention Association. This is the city’s fourth consecutive win.

et against a backdrop of picturesque mountain views with a sea water canal running through the hotel’s bridge wing, aha Harbour Bridge Hotel & Suites links the city to the sea. This premier four-star hotel consists of 16 luxury suites and 40 wellfurnished rooms. Relax with ease in the contemporary settings of the rooms

with floor-to-ceiling windows. Some rooms offer spectacular views of the canal and harbour, with high-quality furnishings, modern elegance and pure all-round luxury. All rooms and suites have an en-suite bathroom, satellite TV, LCD/plasma screen, air conditioning and heating, whilst the suites present an additional lounge area for extra comfortability as well as a fully-equipped kitchen. Savour the delectable regional and international tastes that are contemporary yet simple, at the glass-styled Habour Bridge Restaurant. The bar serves a full range of drinks including wine from local

vineyards which produce some of the best wines in the world. After a fulfilling meal, you can unwind comfortably at the rooftop pool, with an amazing view of Lion’s Head. You will be right in the hype of activities, because aha Harbour Bridge Hotel & Suites is ideally positioned near the renowned V&A Waterfront, named after Great Britain’s Queen Victoria and her second son Alfred. Take a stroll or hop on the water taxi to this popular tourist attraction and shop at various outlets, ranging from international retail stores to curio shops, where you will find some interesting and memorable souvenirs.

Destination feature | Cape Town

Indulge at aha Harbour Bridge Hotel & Suites, your home away from home

There are many entertainment venues available to keep your day filled to the brim. Enjoy delicious food available from a multitude of restaurants, ranging from fine dining to casual laidback cafés. You’ll be energised by the atmosphere around you, enjoy the raw talent of buskers, vibrant street dancers, and artists, with lots of live entertainment, including creative workshops, concerts and puppet shows. There is a choice of museums, markets and tours giving you a chance to learn all about the city and the harbour. The popular and family-friendly Two Oceans Aquarium is another top attraction, where you’ll be blown away by this fascinating underwater world, learn about marine life and discover more about the wonders of the ocean. Taking a tour to the top of Table Mountain, one of the world’s most recognisable natural icons and one of the official New 7 Wonders of Nature, is a definite must-do, popular with tourists and locals alike. Take a five-minute cable ride and witness the incredible views, or alternatively spend the day taking an adrenaline-charged hike to the top. One of the most remarkable sights from the summit on a clear day is the infamous prison island, Robben Island, where former president Nelson Mandela was incarcerated for 18 years. You’ll also get a bird’s-eye view of the world-class Cape Town stadium and the incredible 12 Apostles Mountain range in all its splendour. If you’d rather prefer to explore the maritime historical aspect of the city, visit The Maritime Museum and discover more on the history of shipping dating from prehistoric times to the present day. If you are feeling a little adventurous, how about taking a flight in a helicopter and experience a helicopter flip, or simply take a boat trip around the harbour and along the coast. For the not-so-adventurous who’d prefer to stay grounded, take a stroll to the Clock Tower Precinct and be entertained by a colony of Cape fur seals. These creatures have found a home here on the old tyres lining the quaysides around the Waterfront, and watching these inquisitive and friendly animals interact is surprisingly pleasant. Visitors can also explore the Garden Route by taking the seven or 10-day Classic Enfield Tour, through the superb beauty of the region. The tour takes visitors through unfamiliar roads, through the mountain passes and into towns and villages unspoiled by modern technology. Bike riders of all levels are welcome and if you don’t wish to ride a bike you can journey comfortably in the vehicle and still enjoy the surrounding beauty and thrill of the adventure. More details are available at the hotel reception. Create those lasting memories and explore the best city in the world today.

Explore the rich maritime history at aha Simon’s Town Quayside Hotel

087 740 9292 | cro@aha.co.za | www.aha.co.za

Techwatch

reasons

to use an event app By Karmen Vladar, marketing manager at Lumi

The use of event apps is becoming common practise for many event organisers planning a meeting or event. A lot of time is spent on selecting a suitable app that fits into budgets. The success of the app, however, lies in the setup and utilisation of the features available in the event app. This will ultimately affect the adoption rate of your event app by attendees.

lthough it might seem like a daunting task for event organisers, it is quite easy. Consider the following four benefits when planning the use of an event app at your next meeting or event.

1. Help attendees navigate Loading the meeting or event agenda in your app helps attendees know in what room to be at what time during the course of your meeting or event. Venue location or locations if your event runs over multiple sites can also be pre-loaded with directions to ensure that attendees can navigate to your venue(s) with ease. Some apps even allow attendees to select which sessions they wish to attend if multiple sessions are running at the same time. By using this feature, you ensure that attendees have a “shortlist” of preselected events at their fingertips and they can plan their schedules accordingly.

2. Give each attendee a voice Some attendees that will attend your meeting or event will not be comfortable with asking pressing questions verbally.

Who is Karmen Vladar? Karmen Vladar is the marketing manager at Lumi. She is a selfproclaimed tech junky and mother of two. She firmly believes that no meeting or event should be without some form of engagement and that technology typically helps. She completed her honours degree in marketing management at Tuks and has been in the business events industry since 2006.

priority, consider allowing attendees to send each other in-app messages to connect. Setting up a list of “like-minded” questions can group attendees together that will enhance networking at your meeting or event. Attendees are able to set up a profile for themselves and define their privacy settings.

4. Have some fun Allowing them to contribute to topics discussed via the Q&A facility of an event app will give them a platform to participate and voice their opinions. Generally, surveys or discussion tools in an event app can provide the event organiser with immediate feedback from attendees, and can be used to measure the return on investment of the meeting or event. Attendees will feel included and twoway communication is facilitated by incorporating their contributions in the proceedings of the meeting or event.

3. Put attendees in control The printing of thick booklets and multiple brochures are no longer required when using an event app. Allow attendees to download brochures, speaker collateral or to make notes per session attended – all electronically. All downloaded collateral can be emailed by the attendee to an email address convenient to them for future reference. Does your meeting or event include exhibitors? Allow attendees to access exhibitor collateral electronically, and in turn provide exhibitors with a list of who downloaded what brochures. Attendees can even view an extensive profile of each exhibitor and draw up a short list of favourite exhibitors they wish to visit once they arrive at the venue(s). If networking is a

Making use of the gamification element allows attendees to have some fun while using your event app. Strategically allocate points to attendees for using social media, submitting photos taken throughout your meeting or event, downloading documents and checking in at certain sessions. With QR codes, you can even reward attendees for accessing certain areas at your venue (for example the exhibition area). The use of iBeacons allow event organisers to send notifications or sponsor messages/promotions to delegates as they move around in venue(s). The ultimate winner can receive a prize that will ensure they talk about your meeting or event for days to come!

Comprehensive statistics Not only will the above features allow attendees to benefit from having information at their fingertips, but the event organiser will also have a comprehensive view of statistics to measure the return on investment for the event app. See what speaker was liked most, what feature of the app was used most, which sponsor details were viewed most, and what the overall use of the event app was. Responses to pre- or post-event surveys can also be downloaded and used by the event organiser to report back to clients about successes. Future recommendations can be made based on responses received. From the above it is clear that the use of an event app can ensure engagement and measurement at meetings or events. A well thought through event app goes a long way in proving the success of a meeting or event.

SANCB | Tourism Month

Business Events

The tourism contributor

Business Events Supplement produced by Contact Publications Pty Ltd Publishers of Business Events Africa

www.businessevents.southafrica.net

SANCB | Tourism Month

Business events:

Celebrating tourism By Irene Costa, editor of Business Events Africa

Tourism Month is celebrated annually in September with the aim of encouraging South Africans to explore their own country. It also provides the tourism industry with an opportunity for a sustained, heightened month-long focus on the importance of tourism to the economy.

he business events industry works together with tourism – it is a source market for leisure tourism to South Africa. In this supplement Business Events Africa, in conjunction with South Africa National Convention Bureau (SANCB), look at the correlation between tourism and business events.

Business events is a key contributor to tourism growth Business Events are major contributors to the South Africa visitor economy. On average, international business events visitors spend three times as much as leisure visitors during their trip to South Africa. In addition, business events provide value to South Africa beyond the economic benefits: they

showcase South Africa’s capabilities in event delivery and key knowledge sectors, develop trade and investment relationships, and are catalysts for information sharing. In addition, business events provide a platform for international visitors to extend their stay in South Africa for leisure purposes, and establishes strong connections that can lead to return visitation to South Africa in future.

Business events go hand in hand with tourism, initially as part of a pre- or post tour and accompanying person programmes. This is often the first introduction international delegates have to South Africa. Many of these pre- or post-tours lead to leisure tourism as many delegates return to South Africa with their partners and families to further explore our beautiful country. Many of these delegates would not have visited our country if it weren’t for the conference, exhibition, incentive or event that they participated in.

PRE AND POST BEHAVIOUR

33%

Approximately of all conference delegates will travel around South Africa before and after attending their business event. The average amount of time travelling before and after the event is

3.5 days.

PURPOSE OF PRE AND POST ACTIVITIES

The main purpose of travel before and after the event is for a holiday

> 60%.

SANCB | Tourism Month

South Africa is host to approximately

1 MILLION

international business events delegates annually. The primary purpose of their visit is to attend meetings, conventions, conferences or exhibitions.

JOB CREATION & ECONOMIC IMPACT The international business events industry supports, on average, some 252 000 direct and indirect job equivalents in South Africa, and contributes over R115 billion to GDP annually in South Africa.

ACCOMPANYING PERSONS

On average 17% of conference delegates will bring an accompanying traveller with them. In most instances this will be a spouse (55%) followed by friend (23%) and then other

About half of business delegates are accompanied by one other person on their trips to South Africa, and a significant number are joined by three or more fellow travellers. Whether they are accompanied by colleagues or family members, these delegates could be encouraged to extend their stay in order to experience South Africa’s leisure tourism attractions.

family members (18%).

COUNTRIES OF RESIDENCE Just over 30% of South Africa’s conference delegates originate from Europe. Nearly 25% travel from the African Continent, over 20% from Asia and approximately 15% from

North America

DELEGATE SPEND

The average conference delegate will spend

approximately R32 000 (R6 400 per day) at the conference. The biggest component of event expenditure is accommodation (R10 000) followed by the cost of event registration fees

LENGTH OF STAY

The average conferences delegate will spend 7 days in South Africa in total and approximately 5 days attending the

conference.

(R7 500).

PRE & POST SPEND

When travelling before and / or after the conference the average conference delegate will spend approximately

R12 600.

This expenditure is made up of accommodation, tours and shopping mostly.

TYPES OF ACCOMMODATION

ADDITIONAL SPEND

Shopping, local transport, tours, food and beverage and entertainment comprise the remainder of event expenditure.

80% of conference delegates will choose to stay in hotels when travelling on business. This is followed by guest houses and friends and/or family (6% each).

SANCB | Tourism Month

TOURIST ARRIVALS More than

10 million

(total 10 044 163) international tourists arrived in South Africa in 2016, 13% more than in 2015. The total contribution of travel and tourism to the GDP of South Africa was

in 2016 (9.3% of GDP) and

TOURISM MONTH Tourism Month is a vehicle to inspire South Africans to travel in their own beautiful country by promoting domestic travel that is easily accessible, affordable and exciting – and often right on their own doorstep. In keeping with 2017 being declared the International Year of Sustainable Tourism for Development by the United Nations World Tourism Organisation, the theme of this year’s Tourism Month is “sustainability”. The focus is on promoting eco-friendly, inclusive and socially responsible tourism practices that promote cultural diversity and boost this sector’s contribution to the South African economy. In keeping with the country’s I Do Tourism campaign, which emphasises the vital role tourism plays in everyone’s lives, Minister of Tourism Tokozile Xasa said South Africans could “do tourism” sustainably by using recyclable products, promoting energy efficiency, conserving the natural environment and supporting anti-poaching initiatives – making South Africa an attractive and progressive prospect for all tourists.

R402 billion

is expected to grow by 2.5% to

R412.2 billion (9.4% of GDP) in 2017, according to a report by the World Travel and Tourism Council (WTTC).

Travel in SA after business event

28% of delegates remain in South Africa 72% leave South Africa

Places visited prior to and after the business event Mossel Bay Simon’s Town Sandton Pilanesburg Hoedspruit Hanover Bloemfontein Drakensburg

Pretoria Kgalagadi

Port Elizabeth

Durban Rustenburg

Johannesburg Cape Town Sun City

Polokwane

Clanwilliam

Soweto

Pietermaritzburg Hermanus Kruger Park Stellenbosch North West Namaqualand Franschoek

SANCB | Tourism Month

The role of the convention bureau The South Africa National Convention Bureau (SANCB) was formed in 2012. The SANCB plays an important role in strengthening the country’s business events offerings globally, by conducting marketing and promotion campaigns, acting as a one-stop shop, and providing support services.

SUPPORT SERVICES

The SANCB provides a range of support services to the business events industry and secure meetings, incentives and exhibitions that contribute to the coutry’s tourism arrivals.

BID SUPPORT FINANCIAL SUPPORT SITE INSPECTION SUPPORT DELEGATE BOOSTING SUPPORT

• Assistance with bid submissions, bid documents and bid presentations

• For qualifying business events (size targets) • Why is funding needed? Motivating factors?

• Financial support for site inspections. • Support for flights (client to manage the booking and payment process). • Contribution towards marketing activations (drinks receptions, exhibition stands, branding etc.) • No flights or accommodation.

ON-SITE EVENT SERVICES

• Contribution towards welcome function, entertainment, gifting, welcome activation at the airport. • No alcohol but venue cost and catering services.

TERMS AND CONDITIONS

• Corporate meetings and conferences: signing of MOU (contract). • No upfront payment – clients to claim back support from Tourism Board. • Sign-off: branding (destination brand guidelines).

THE FIRST

CONVENTION

BUREAUS

The first convention bureau was established in 1896 in Detroit, Michigan, to attract conventions to cities, according to one researcher/ writer. Switzerland claims for itself the founding of the world’s first national convention bureau in 1964. International Association of Convention Bureaus (IACB), forerunner of Destinations International (formally IACVB and DMAI), was set up 1920 with just 28 city bureau members. Source – Wikipedia & Google

SANCB | Tourism Month

Market Priorities: Key Industries BUSINESS PROCESS OUTSOURCING

MANUFACTURING

CREATIVE INDUSTRIES

South Africa is in a position to attract and develop outsourcing and offshore support activities, particularly in the following areas:

South Africa excels in a number of areas of manufacturing that include:

South Africa’s creative industries are growing and becoming more competitive in international markets. In addition, this sector helps promote the ZA brand around the globe. Key segments include:

• Financial services • Insurance • Telecoms • After-sales • IT

• Automotive • Chemicals • Pharmaceuticals • Agri-processing • Electronics • Biofuels

• Film & video • Music • Crafts

INFORMATION & COMMUNICATION TECHNOLOGY Clearly the leader in information and communication in Africa, South Africa’s reputation in the domain is improving annually. Key areas include: • Software development • Electronic financial applications • Fraud prevention

MINING & METALS South Africa is one of the world’s leaders in mining and is a leading source of minerals. Key areas for development include:

• Precious metals and minerals • Mining expertise and technology • Minerals beneficiation

LIFE SCIENCES The strength of South Africa’s health and medical establishment is recognised the world over. Events in the following areas should be developed:

• Medical specialities • Biotechnology • Medical devices

The SANCB focuses its efforts on attracting events in economic sectors that have been identified by the government as priorities for future development. Hosting major events in these sectors can contribute significantly in accelerating macro-economic benefits for the country.

5-IN-5 GROWTH STRATEGY The 5-in-5 growth strategy aims to attract an additional five million tourists in five years; four of which would be international and one million local visitors.

SANCB | Tourism Month

The link between the convention bureau and tourism Nina Freysen-Pretorius ICCA president

ith the establishment of the South Africa National Convention Bureau well into its fifth year of existence, the assumption would be that business events and tourism,

per say, would no longer need to be defined, but be very clearly understood by the industry and stakeholders whom it serves. But sadly, this is not the case at all, and so the struggle continues to justify the difference and value that meetings, events and conferences contribute towards the knowledge economy, the economic benefit and community impact. The tourism, leisure sector and business events may share many services and use of infrastructure in a destination, for example airlift, accommodation establishments, roads and meeting facilities. But sadly that is where the commonality ends. From an ICCA perspective, greater investment has been apportioned towards advocacy to raise awareness of the value of meetings, events and conferences. ICCA is supporting the Ice Berg Project initiated by the Joint Meetings Industry Council, that aims to gather information regarding association meetings hosted

around the world in a case study format. The meetings, conferences and events will form part of a study to demonstrate the huge economic, educational and social impact that hosting meetings has on a destination, the communities that it serves, and the association’s special interests at large. The Ice Berg very much epitomises what conferences represent, outside parties only seeing the venue and perhaps accommodation usage and not appreciating what the long term impact does have. Furthermore, ICCA has always been an association member of the World Tourism Organization (UNWTO). The ICCA board has endorsed closer collaboration with the organisation to ensure that conferences, meetings and events take their rightful place. It is a long road ahead, but with small steps and continued perseverance we will get the message and value across.

SANCB | Tourism Month

International contributors ICCA board members and chairpersons of the destination marketing sectors Eric Bakermans, Marketing Manager Meetings & Conventions, Netherlands Board of Tourism & Conventions

he Netherlands Convention Bureau (NCB) was founded somewhere in the mid-1980s, and merged with the Netherlands Board of Tourism (NBT) in 2001 by ‘advice’ of the department of economic affairs. Advice could also be interpreted as a strong directive. The amount of subsidy which we were receiving at that time was considerably higher than these days. I started when we were still NCB (in 1999) and at that time, the word ‘Holland’ was not often used in our office. We didn’t want to be connected with tourism in any way. So you can imagine that when word came in that we were to merge with NBT and move offices from Amsterdam to The Hague, we were not happy to say the least. It was either that or seize the operation. I thought I’d give it a try. Now 18 years later; I‘m proud to be part of the Holland Brand, and I guarantee you that we would never have come this far in professionalism, marketing reach and research capacity if this did not happen. We have conducted one of the most successful campaigns for the Netherlands as

a business events destination with ‘Meet Mr Holland’. Is it all hallelujah? Am I always hunky dory with how things are developing as part of my organisation, which is all about driving international arrivals to our country for tourism and business events? It is my job to pursue the thought that ‘business beyond tourism’ is recognised, both internally and externally. The marketing approach of associations and corporate meeting planners is fundamentally different than that for tourism. It’s not better, it’s just different. However, the DNA of our Holland Brand is the core of our shared values, and that’s what is important and binds us together in our organisation. Through our overall strategy, named ‘Holland City’, we all work together in spreading arrivals in time and place, and have them discover other parts of Holland which are also interesting. This also applies to my department, and we make planners aware of everything Holland has to offer as a business destination. Destination marketing & development for a country, region or city for business events brings so much more than the direct economic expenditure from individuals. Congresses bring scientific knowledge and boost the local knowledge economy, although that is not always easy to

Ulrike von Arnold, Deputy Director, Vienna Convention Bureau

he Vienna Convention Bureau was established in 1969 as a department of the Vienna Tourist Board, with the help of the city of Vienna and the Vienna Chamber of Commerce. Additional funds for the Vienna Convention Bureau come from sponsors. The Vienna Convention Bureau has no members. So, being a part of the tourist board was the traditional way, but the way we work is

prove. But we must be distinctive from our competition. We could have been with an economic development agency as well. But it should not be too close to government. It’s paramount that we have a close working relationship with our partners in the industry, like venues, hotels, local dmo’s, pco’s etc, and with knowledge institutes such as universities and research facilities. So in closing: I understand the link between our market and tourism. It’s the most logical choice because it’s about people and organisations wishing to visit our country, for leisure and business. As long as we all understand and respect that there are differences. And learn from each other. At least: So I did.

quite different from the tourist board, and we do not consider participants coming to business meetings or to association meetings as “tourists”. Tourists would choose their own destination, whereas our meetings industry delegates are going where 3rd parties have decided to hold their conference or meeting. Of course, the tourist board is doing a great job in promoting the destination of Vienna worldwide but, in my view, convention bureaus could just as well be a department within business development.

Venue news

Birchwood continues to up its game Birchwood Hotel & OR Tambo Conference Centre continues to make their product offering even better through continuous upgrades, already seen in the award-winning Silverbirch @ Birchwood, and the renovations currently happening at the ever-popular ValuStay @ Birchwood as well as the addition of the Phomolong Restaurant.

he Phomolong Restaurant is a new African-themed dining experience set in Birchwood’s lush and manicured gardens. As part of its continuous renovations Le Grande Centre, one of Birchwood’s original structures when Birchwood opened in 2004, will see a complete upgrade. The goal is to incorporate it into the Silverbirch @ Birchwood product offering which is tailor-made for discerning business travellers. Groups will enjoy superior conferencing packages, upmarket facilities and exclusive dining options – features already

synonymous with the premium rooms in the Silverbirch grounds. Over the years, Le Grande Centre has proven to be one of the most popular and versatile buildings at Birchwood, which quickly made it a flagship offering in the Birchwood umbrella. Le Grande Centre holds various venues including a stunning banquet area in the Oak Chamber, two large venues (Silverleaf and Candlewood), two small rooms ideal for facilitators at events, and the Acacia Chamber, which is able to convert into two or three smaller venues using the partitions available.

Candlewood banquet

ValuStay @ Birchwood room

With the upgrade, Le Grande Centre will ensure it keeps its flagship status for Birchwood. It has a unique layout, and is able to accommodate group sizes of up to 400 people. There is a bar area, and delegates can relax in the stunning upstairs Hotspot Bar & Lounge. Le Grande Centre will continue to be considerate of the environment keeping in line with Birchwood’s Gold Status in the Heritage Environmental Programme.

John Smith @ModernBusinessTraveller

No wonder Silverbirch @ Birchwood received a certificate of excellence from TripAdvisor. September 2017

Silverbirch @ Birchwood has been specially developed for the discerning and modern business traveller. 235 beautiful rooms, positioned and designed to ensure a comfortable and peaceful night’s rest. Set apart with access control in a tranquil part of the Birchwood grounds, far from the conference bustle. Express Check-in

Free Wi-Fi*

Exclusive Dining Options

Upmarket Meeting Facilities

For bookings or more information, please contact us on 011 897 0000 or visit www.birchwoodhotel.co.za

Venue news

SCC lands five-year bid to host Meetings Africa Sandton Convention Centre has won the coveted bid to host Meetings Africa for the next five years, having had 12 successful years of hosting what has become the continent’s largest business events’ exhibition.

M Business Africa - Half page.ai 1 2017/04/25 01:40:21 PM

eetings Africa is the showcase for Africa’s diverse offering of global meetings services and products, and is an iconic industry event, highlighting Africa’s steady climb in the world rankings as a preferred business destination.

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2 Conference Venues | Meetings and Events | Team Building Activities Gala Dinners | Intimate “Bush Braai” Experience

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A local perspective

Quality over quantity: Stressing the vital importance of business and leisure tourism in Africa, then-Minister of Tourism Derek Hanekom said at Meetings Africa 2017: “Last year 58 million international tourists arrived in Africa – an increase of eight per cent over 2015 stats. Sub-Saharan Africa led the growth, with an 11 per cent increase. “The UN World Tourism Organisation is confident that international tourist arrivals in Africa will grow by between five per cent and six per cent in 2017. “Travel and tourism now contribute around 3.3 per cent to Africa’s GDP and supports over 9 million jobs directly or three per cent of total employment.” Ravi Nadasen, chief operating officer, hotels, at Tsogo Sun, said the Tsogo Sun Sandton Mile, incorporating three hotels and the SCC, is proud to have been selected to host Meetings Africa and to accommodate delegates for a further five years, reflecting the success of the past events since the inception of Meetings Africa in 2004. “Meetings Africa has always been a signature event on the SCC calendar, and we’ve no doubt that it will continue to grow in stature and in numbers in the years to come.” Eighteen African countries were represented at Meetings Africa 2017, which attracted 298 exhibitors, 177 international hosted buyers, 57 African association hosted buyers, and 126 local corporate hosted buyers. At the SCC stand alone, 108 meetings were held over two days. A large proportion of the hosted buyers, exhibitors, corporate visitors, and students from the Future Leaders Forum, were accommodated at Tsogo Sun’s Sandton Sun, InterContinental Johannesburg Sandton Towers, and Garden Court Sandton City. “South Africa is steadily moving up in the confex rankings, and is now placed 15th in the ICCA global ranking for long-haul business events, and first for business events in Africa and the Middle East,” Mr Nadasen said. “We are delighted that our partnership with Meetings Africa will see our country, and our continent, through the forthcoming years of development as an ideal confex location for global exhibitions and conferences.”

achieving a balance South Africa is a tourist destination recognised for its diverse product and quality experiences offering.

he Tourism Grading Council of South Africa (TGCSA), a business unit of South African Tourism, is mandated by the Tourism Act 3 of 2014, to develop and manage South Africa’s quality assurance system for tourism establishments, the Star Grading system which can be relied upon by travellers when making their choice of accommodation or business events facilities in South Africa. Darryl Erasmus, chief quality assurance officer of the TGCSA, said in a recent interview: “With the constant and ever-changing travel and tourism landscape, it is imperative that the TGCSA keeps abreast of these changes to ensure that the grading criteria and minimum requirements remain relevant. “In line with our strategic intent of increasing the number of graded establishments in South Africa, it is imperative to ensure that this increase is underpinned by the establishments’ ability to meet the criteria and requirements. “Our industry makes an important contribution to our economy both locally and on the continent, and it is important that we continue to offer the best visitors’ experience. “The TGCSA applies strict internationally-recognised criteria to its grading process. Each establishment may choose its own assessor from our website. We have independent accredited grading assessors who are based all over South Africa. “Some may think that quantity can be a substitute for quality, but both are important. A higher quantity of graded establishments gives the travelling public more options to choose from, while the quality of the establishments will ensure that the travellers’ expectations are met, and they enjoy a positive visitor experience,” Mr Erasmus said. He added that quantity and quality applies to almost everything in business.

Darryl Erasmus, chief quality assurance officer of TGCSA.

“When one thinks about quantity, it’s low-cost and high volume. On the other hand, quality is exclusive, has a higher price point and is luxurious. “It is important for business owners to understand who their customer is so they can market and sell to the right people. “The TGCSA’s Basket of Benefits (BoB) assists graded establishments to connect with the market and consumers suited to their business requirements, and also provide businesses with legal and financial advice. “The assistance varies from complex business matters to simple advice ensuring sustainable quantitative growth without compromising on the quality.” “Understanding whether a visitor wants to spend a little bit, or spend a lot is a key focus for establishments that will determine quality experience for customers. “Our objective is to ensure better ROI for our graded establishments that can translate to a higher quantity of quality leads according to market needs. “The TGCSA has put professionals inplace who are industry-specific, ensure timeous growth and maximum usage of industry standards to best gage best practice principles,” Mr Erasmus concluded.

Giver of the month

A little goes a long way Johannesburg Expo Centre (JEC) and its team of sponsors have marked the 2017 Nelson Mandela Day celebrations by returning to Inkwenkwezi and Riverlea Primary Schools on 27 July 2017 for a day to reflect on and celebrate the much-needed refurbishment and repairs that had been carried out at both schools.

“M

adiba urged the nation to help change the world for the better. Now, as we celebrate his birthday each year, we as individuals, communities, companies, governments and non-profit organisations, are encouraged to make small contributions towards a better tomorrow.” These were JEC’s chief executive officer Craig Newman’s opening sentiments as he addressed the teachers and pupils of both primary schools. The JEC paid a visit to the Diepkloof-based Inkwenkwezi Primary School in the morning, and later Riverlea Primary School, that afternoon. “As South Africans, it’s crucial that we come together and invest in our country and in the young people who will continue with Madiba’s legacy,” he said. For the past seven years, the JEC has been involved in numerous CSI initiatives, including the annual donation of food, stationery and blankets to both the Inkwenkwezi and Riverlea Primary Schools. Another important and ongoing CSI initiative that JEC is passionately dedicated to, is Letsema La Bana, a support day for the SAPS widows and orphans, which JEC has hosted since 2009. “Letsema La Bana aims to provide support to the widows and orphans of members of the South African Police Services (SAPS),” Mr Newman explained. “We come together to commemorate those heroes and heroines who have lost

their lives while fighting crime. The event is a means of showing our support for the families that have been left behind.” This year, the Johannesburg Expo Centre team, together with their sponsors (Main Event Catering, Prodec Paint, ZF Cleaning, Expo Guys, IDM Cement, Steoc Plumbing, West Rand Auto Glass, Multi Cup, Total Health Care, Signs and More , Sound Headquarters, Ronald McDonalds, Mahatsi Developers, Staedtler, Pick n Pay, Recall Security, Sizwe Fire Equipment, TechnoDraft, Blue Ribbon, Paper for Africa, Rand Show, Lodge Security Events, Silveray Stationery Company and Nutriday) returned to visit the two schools that they had assisted with repairs and refurbishments for Nelson Mandela Day. The day was intended to celebrate all that had been accomplished and to distribute food, blankets and school bags to the pupils of each school. “We are passionate about empowering all youth in our communities, which is why we chose to assist in revamping Inkwenkwenzi and Riverlea Primary Schools,” says Mr Newman. “We had an amazing team of sponsors who each generously donated time, products and funds towards this cause, so we could help with renovations and give the children a warm meal. “Each year on 18 July, people across the nation are encouraged to honour Nelson Mandela by dedicating 67 minutes of their

Craig Newman with Principal Skipper of Inkwenkwezi Primary School.

“Let us celebrate Mandela’s legacy in a way that brings about enduring change” time towards a worthy cause. It is our pleasure to help enable the educators of these schools to create a more sustainable environment in which to educate young minds,” Mr Newman said. “This way, our children can create a better future for their children and their children’s children.” The Johannesburg Expo Centre team use each Mandela Day as an opportunity to reflect on what has been done and what can still be done to help empower the youth in South Africa. “A little goes a long way and every person in this country can do something to help someone else,” Mr Newman said. “There is something extremely rewarding in doing something for someone who can never pay you back.” In his closing remarks to both schools, Mr Newman urged those present to make every day a Mandela Day. “Let us celebrate Mandela’s legacy in a way that brings about enduring change,” he concluded.

Craig Newman addresses the teachers and pupils.

SAACI news

Keep up to date By Rudi Van Der Vvyer, chief executive officer of SAACI

So, you’ve started your company and the deals are rolling in faster than you can keep up with the paperwork and the governance surrounding these.

THE PILLARS THAT GUIDE US THE WORK WE DO IS GUIDED BY FOUR KEY PRINCIPLE PILLARS:

SAACI

usiness is fast and good, and your focus is on putting your customer’s needs first, but the admin side is falling behind. Be careful and don’t fall into the trap of not having your company affairs in order. It is vital for your business to survive and continue to operate that these important elements are dealt with and kept on track. Money will only continue to come in if your invoices are up to date, correct and tracked. Ensure all staff requirements are tended to and are in line with the Basic Conditions of Employment, and then there’s the ever-lurking tax and VAT compliances which could be devastating to a business if not adhered to and kept up to date. Don’t get caught out by having to try catch up at a point which could lead in a massive loss of business and revenue due to these not being in place, and worse, a potential for large audits and fines which have led to the fall of so many startups. Your1 company’s survival is as important TP.pdf 3/16/2016 8:33:47 AM as your customers’ satisfaction.

1) SAACI Community 2) SAACI Intelligence 3) SAACI Academy 4) SAACI Into Africa

FOUR KEY TRIBUTARY PILLARS SUPPORT THEM: 5) Branding & Communication 6) Stakeholder Engagement 7) Sustainability 8) Future Focus Association Hub 158 Jan Smuts Avenue 4th Floor, East Wing Rosebank, Johannesburg, 2196

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Integrity | Intelligence | Innovation | Sustainability

EXSA news

Working towards sustainability in the expo and events industry As the expo and events industry grows, there are opportunities for sustainability and innovation – from the biggest decisions to the smallest of details. Green is certainly the new black.

EXSA CONNECT

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EST 1980

EXHIBITION & EVENT ASSOCIATION OF SOUTHERN AFRICA

Grow through opportunities for skills training and networking.

Engage through EXSA’s portfolio of members: Suppliers, Venues and Organisers.

Connect with national and international industry professionals through EXSA alliances. &

In terms of social sustainability, it’s important to take into account the people who will be working at the event or exhibition as well as those who may be impacted by it. Fair labour practises, safety, health and the local community should all be taken into account. From an economic point of view, it’s valuable to ensure that resources are conserved as much as possible and that the impact on the environment is minimal. Investing in the local economy or fair trade is also beneficial. “Going green is not only environmentally-responsible as well as ethical, but it creates a sense of accountability and credibility for the event or the exhibition. It’s an opportunity to be creative and innovative too,” Mr Binning concluded.

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as more appealing event for attendees who understand sustainability is key going forward. “The important thing to understand is that a successful event and a sustainable event are not mutually exclusive,” Mr Binning said. The starting point for a sustainable event is to examine the three areas where you can exercise sustainability: the environmental, social and economic. Environmentally, there are many ways to practise sustainability. EXSA’s no paper or bottle policy is an important example of minimising impact on the environment. Think carefully about the resources used and how they can be more environmentally-friendly. Opt for recycled materials where possible or the “green” options.

Learn through industry resources available to all EXSA members.

“N

ot only is a sustainable event or exhibition beneficial to the environment, but it is beneficial to your credibility,” said Andrew Binning, president of EXSA. “More and more attendees want to see sustainability in action.” There are many ways to achieve sustainability or reduce an event or exhibition’s carbon footprint. At EXSA’s annual conference recently, it ensured that delegates were not issued with conference bags or printed programmes. Jugs of water were also placed on the tables in the conference rooms instead of bottled water. “It’s not only the big considerations that make a difference; small, mindful decisions such as these can deliver a more environmentally-friendly as well

LEARN

GROW

THE POWER OF EXHIBITIONS: Face-to-Face is Simply Better We are the go-to people for your exhibitions and event needs.

E: info@exsa.co.za T: +27 11 805 7272 www.exsa.co.za

SITE news

Tourism: Perfectly positioned to address the local unemployment crisis By Naz Salie, director of Equilibrium Business Lab

The South African tourism industry is one of the biggest contributors to job creation, and all evidence suggests that it will continue to do so for some time to come.

recent report by the World Travel and Tourism Council (WTTC) said that the total contribution of travel and tourism to the country’s GDP is expected to grow by 2.5 per cent, to R412.2 billion (9.4 percent of GDP) in 2017, compared to R402 billion in 2016 (9.3 per cent of GDP). Moreover, travel and tourism’s contribution to employment in South Africa is forecast to rise to 6.7 per cent in 2017, some 1.6 million jobs or 10.2 per cent of total employment. This is up from 1.5 million jobs in 2016, the equivalent of 9.8 per cent of total employment. If I can trust my own calculations, then all the billions and percentages translate into one in 12 jobs. That is significant

number and quite a powerful contributor to the economic growth and development we so desperately need. But as we all know, with great power comes great responsibility. If we compare government and industry’s contributions back into the industry, investment in human capital has been far less than what is required to close the skills gap. The disconnect between all the relevant stakeholders is one of the major hurdles we still need to overcome if we want to address the skills gap and continue to provide inclusive job opportunities. It is a known fact that the top contributors to our country’s GDP are also the biggest employers of South Africa’s unskilled workforce, and some industries stick to this business model for as long

as the need continues to outweigh the demand. The tourism industry, however, is faced with massive skills shortages and a growing demand for skilled and experienced professionals. The first step to a sustainable solution requires a purpose-driven collaboration between the private sector, the public sector, education and training institutions. The negative impact of the skills shortage in our industry cannot be ignored, and it will eventually affect our position as an award-winning destination. The time to act is now, and we must find realistic and empowering solutions to attract, develop and retain talent for an industry set to support 2.5 million jobs by the end of 2017.

What we’re all about: motivational experiences Why we do it? Business results! Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results. Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures. Site serves as a source of knowledge and best practices where members can make personal connections that sustain professional growth. Only one organisation sits at the critical intersection between those who seek the benefits of motivational tools and those who can provide these extraordinary experiences. That organisation is Site ...

Contact Tes Proos

Office: + 27 (0)21 555 3617 Fax: 086 698 7792 Email: tes@crystalevents.co.za www.crystalevents.co.za

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September 2017 Vol 37 No 8 Advertiser

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Calendar

Conferences, workshops and exhibitions of interest to the conference, exhibition and special events market For free entries in this calendar, please supply information to: Contact Publications Tel: (031) 764 6977 | Email: hayley@contactpub.co.za LOCAL: 2017 8-10 NOVEMBER: ABTA Annual Conference Venue: Tsogo Riverside Sun Resort, Vaal, Gauteng More information: Monique Swart Tel: +27 (0)11 888 8178 Email: monique@abta.co.za 27-28 FEBRUARY: Meetings Africa

LOCAL: 2018 Venue: Sandton Convention Centre, Johannesburg More information: South African Tourism Tel: +27 (0)11 895 3000 Email: convention@southafrica.net www.meetingsafrica.co.za 18-20 APRIL: WTM Africa 2018 Venue: Cape Town International

Convention Centre, Cape Town More information: Thebe Reed Exhibitions Tel: +27 (0)11 549 8300 Email: info@ThebeReed.co.za 8-10 MAY: INDABA. Venue: Durban International Convention Centre Tel: +27 (0)11 467 5011 Email: indaba@indaba-southafrica.co.za www.indaba-southafrica.co.za

INTERNATIONAL: 2017 SEPTEMBER 26-28: IT&CMA Asia 2017. Venue: Bangkok Convention Centre, Central World, Bangkok, Thailand. www.itcma.com OCTOBER 10-12: IMEX America. Venue: Las Vegas, United States of America. Tel: +44 1273 227311. www.imex-america-2017.com NOVEMBER 8-10: ABTA Global Conference. Venue: London, United Kingdom. Tel: +27 11 888 8178. Email: monique@abta.co.za NOVEMBER 12-15: 56th ICCA Congress. Venue: Prague, Czech Republic. More information: Mathijs Vleeming, marketing project manager,

ICCA, Toren A, De Entree 57 1101 BH Amsterdam, The Netherlands. Tel: +31 20 398 1962. Email: mathijs@icca.nl. www.iccaworld.com NOVEMBER 28-30: IBTM World. Venue: Barcelona, Spain. Tel: +44 (0)20 8271 2127. www.ibtmworld.com

INTERNATIONAL: 2018 JANUARY 22-23: AIME Dubai. Venue: Dubai World Trade Centre, Dubai, United Arab Emirates. Tel: +971 603 3300 Email: event@aime.aero FEBRUARY 6-8: IBTM ARABIA.

Venue: Abu Dhabi, United Arab Emirates. Tel: +44 (0)20 8271 2143 www.ibtmarabia.com FEBRUARY 20-21: AIME 2018. Venue: Melbourne Convention & Exhibition Centre, Melbourne, Australia. Tel: +61 2 9422 2500. www.reedexhibitions.com.au MAY 13-15: Association Expert Seminar. Venue: Frankfurt am Main, Germany. More information: ICCA Netherlands. Tel: +31 20 398 1961 JUNE 29-JULY 1: ICCA Association Meetings Programme. Venue: Fukuoka, Japan. More information: ICCA Netherlands. Tel: +31 20 398 1902

TEL: +27 11 452 1115 FAX: +27 11 452 3609 WEBSITE: www.plaslope.com EMAIL: glenda.aereboe@plaslope.com

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The bags are used for the safe movement of: • Government Departments • Foreign Exchange • Confidential Documents (Examinations, Elections, Passports, Visas etc.) • High Value Items (Diamonds, Precious Metals, Forensic Evidence, Cellphones, Computer Equipment) • Cash (Banks & Cash-in-Transit companies)

Directory Laura Kanda, Indaba Hotel e: sales3@indabahotel.co.za c: +27 (0)72 864 4937 Carin Jordaan, Tsogo Sun e: Carin.Jordaan@tsogosun.com c: +27 (0)82 777 8764

Integrity | Intelligence | Innovation | Sustainability BOARD OF DIRECTORS

National chairperson: Wayne Johnson, sales ambassador, Century City Conference Centre e: wayne.j@ccconferencecentre.co.za c: +27(0)83 448 1324 Vice-chairperson: Dorcas DlaminiMbele, group sales director, Protea Hotels Group e: dorcas@proteahotels.com c: +27 (0)82 903 7204 Treasurer: Glenn van Eck, chief executive officer, Magnetic Storm e: glenn@magnetic.co.za c: +27 (0)82 800 2616 Public officer: Denise Kemp, director, Eastern Sun Events e: denise@esternsun.co.za c: +27 (0)82 654 9755 Chief executive officer: Rudi Van Der Vyver e: ceo@saaci.org c: 27(0)84 580 9882

DIRECTORS

EC chairperson: Andrew Stewart PeriExpo e: andrew@periexpo.co.za c: +27 (0)82 578 5987 KZN chairperson: Nick Papadopoulos Eat Greek Caterers e: nick@eatgreek.catering c: +27(0)84 505 0113 JHB chairperson: Lorin Bowen Synergy Business Events e: lorin@synergybe.co.za c: + 27 (0) 824338687 WC chairperson: Jaques Fouche Gearhouse e: jfouche@gearhouse.co.za c: +27 (0)83 607 2046 Tshwane chairperson: Robert Walker Jukwaa Group e: r.walker@jukwaa.net c: +27 (0)82 550 0162 C&E forum: Gwyn Matthews, Southern Cross Conferences e: gwyn@scconferences.com c: +27 (0)21 683 5106 Government representative: Nonnie Kubeka, Gauteng Convention & Events Bureau e: nonnie@gauteng.net c: +27 (0)83 571 7410 Venue/special projects: Kim Roberts, The Forum Company e: kim.roberts@theforum.co.za c: +27 (0)82 652 2008

ADVISORY BOARD COMMITTEE:

Chad Botha, Inspire Furniture e: chad@inspirefurniture.co.za c: +27 (0)76 644 0271

Jeana Turner, Affordable Adventures e: jeana.t@outlook.com c: +27 (0) 83 400 2685

Aidan Koen, Compex e: aidan@compex.co.za c: 27 (0)82 561 3188

Lerisha Mudaliar, Cape Town & Western Cape Convention Bureau e: lerisha@wesgro.co.za t: 27 21 487 8600

Happy Makhate, South African Airways e: happymakhate@flysaa.com c: +27 (0)11 978 6458

EASTERN CAPE

Chairperson: Andrew Stewart, PeriExpo e: andrew@periexpo.co.za c: +27 (0)82 578 5987

Chairperson: Robert Walker Jukwaa Group e: r.walker@jukwaa.net c: +27 (0)12 667 2074

Vice-chairperson: David Limbert Magnetic Storm e: david@magnetic.co.za c: +27 (0)82 906 4198

Vice-chairperson: Melanie Pretorius, CSIR e: mpretorius1@csir.co.za c: +27 (0)82 410 1202

Treasurer: Glenn van Eck, Magnetic Storm e: glenn@magnetic.co.za c: +27 (0)82 800 2616

Treasurer: Emily Naidoo, CSIR ICC e: enaidoo@csir.co.za t: +27 (0)12 841 3435

Co-ordinator: Wendy Knott-Craig e: ec.za@saaci.org c: +27(0)73 201 8699

Pieter Swart, CMP, CMM, Conference Consultancy SA e: peter@confsa.co.za c: +27 (0)83 230 0763

COMMITTEE:

Leigh Myles-Rohroft, JHGroup-Hotel Savoy e: leigh@jhgroup.co.za c: +27 (0)83 228 3928

TSHWANE

COMMITTEE:

Dr Nellie Swart, CMP, Unisa e: swartmp@unisa.ac.za c: +27 (0)82 771 0270

David Limbert, Magnetic Storm e: david@magnetic.co.za c: +27 (0)82 906 4198

Taubie Motlhabane, City of Tshwane Tourism e: taubiem@tswane.gov.za c: +27 (0)79 075 1560

Alastair Stead, Scan Display e: alastair@scandisplayec.co.za c: +27 (0)73 236 6618

Juan Quinn, Juan Q e: juan@juanq.co.za c: +27 (0)72 352 3598

Donna Peo, Fish River Sun e: donna.peo@suninternational.com c: +27 (0)82 941 6911

Leon Pheiffer, EPH Productions, Monte de Dios e: leon@montededios.co.za c: +27 (0)82 924 9046

Sadie Isaacs Nelson Mandela Bay Tourism e: conference@nmbt.co.za c: +27 (0)82 990 7652 Gill Dickie Bidvest Car Rental e: gilld@bidvestcarrental.co.za c: +27 (0)79 527 7619 Vuyiseka Skepe, Mandela Bay Development Agency e: vuyiseka.skepe@mbda.co.za c: +27 (0)79 996 2854

Jeana Turner, Affordable Adventure sales manager e: jeana.t@outlook.com c: +27 (0)83 400 2685 Anette Burden, owner, Casa Toscana e: anette@casatoscana.co.za c: +27 (0)82 787 614

KWA-ZULU NATAL

Chairperson: Nick Papadopoulos

JOHANNESBURG

Vice-chairperson: Scott Langley, Durban ICC e: scottl@icc.co.za c: +27 (0)31 360 1351

Vice-chairperson: Michelle Bingham Sandton Convention Centre e: michelle.bingham@tsogosun.com c: +27 (0)11 779 0000

Treasurer: Dawn Holmwood e: dawnholmwood@outlook.com c: +27 (0)31 765 7497

Chairperson: Lorin Bowen

Treasurer: Manuela Gomes Bidvest Car Rental e: ManuelaG@bidvestcarrental.co.za c: +27 (0)82 065 927

Kim Roberts (advisory chairperson), The Forum Company e: kim.roberts@theforum.co.za c: +27 (0) 82 652 2008

Branch co-ordinator: Letticia Ndhlala e: letticia@saaci.org c: +27 (0)71 294 6844

Esti Venske, CPUT e: venskee@cput.co.za c: +27 (0)21 460 3518

Brendan Vogt, Guvon Hotel & Spas e: brendan@guvon.co.za c: +27 (0)83 709 0480

Alastair Stead Scan Display e: alastair@scandisplayec.co.za c: +27 (0)73 236 6618

Moses Gontai, Namanje Events Solutions e: moses@namanjevents.co.za c: +27 (0)11 931 0072

COMMITTEE:

Monique De Sousa, Scan Display Solutions e: monique@scandisplay.co.za c: +27 (0)11 447 4777

Co-ordinator: Carol Macnab e: kzn.za@saaci.org c: +27 (0)79 072 0133

COMMITTEE:

Denver Manickum I-Cube Alternative Marketing e: denver@icube.co.za c: +27 (0)83 482 8525 Dawn Holmwood e: dawnholmwood@outlook.com c: +27 (0)71 519 9740 Ayanda Shabangu-Sturlese Makulu Events e: ayanda@makuluevents.co.za c: +27 (0)79 473 3800 t: +27 (0)31 261 1136

Terrilyn Goldman Greyville Conference Centre e: terrilyn@greville.co.za c: +27(0)82 820 9473 t: +27 (0)31 309 1430 Liam Prince, Gearhouse e: liam.prince@gearhouse.co.za c: +27 (0)83 602 0442 t: +27 (0)31 792 6200 Imran Ahmed, Aqua Tours and Transfers e: imran@aquatours.co.za c: +27 (0)82 410 7116 Scott Langley, Durban ICC e: scottl@icc.co.za c: +27 (0)31 360 1351 Tracey Delport, aha Hotels & Lodges e: Tracey.delport@aha.co.za c: +27 (0)83 293 5190 t: +27 (0)31 536 6520 Kim Gibbens, Aqua Tours and Transfers e: kim@aquamice.co.za c: +27 (0)79 693 9530 Vicki Hooper, Venue for Conferences in Africa e: info@venues.co.za c: +27 (0)83 256 8120 t: +27 (0)31 764 0059 James Seymour, Durban KZN Convention Bureau e: james@durbankzncb.co.za c: +27 (0)82 925 5508 t: +27 (0)31 360 1171 Tarannum Banatwalla, Jellyfish Catering e: tarannum@jellyfishcatering.co.za c: +27 (0)83 254 9462 t: +27 (0)31 564 8034

WESTERN CAPE Chairperson: Jaques Fouche Gearhouse e: jfouche@gearhouse.co.za c: +27 (0)83 607 2046 Vice-chairperson: Lerisha Mudaliar, Cape Town & Western Cape Convention Bureau e: lerisha@wesgro.co.za t: +27 (0)21 487 8600 Treasurer: Jaco du Plooy NH The Lord Charles e: revman@presidenthotel.co.za t: +27 (0)21 855 1040 Co-ordinator: Lara van Zyl e: wc.za@saaci.org c: +27 (0)82 223 4684

COMMITTEE: Zandri Swartz, Century City Conference Centre e: zandri.s@ccconferencecentre.co.za t: +27 (0)21 204 8000 Cindy Ferreira Buser, Mirchee e: cindy@mirchee.co.za c: +27 (0)72 192 5656 Andrew Gibson, Magnetic Storm e: andrew@magnetic.co.za c: +27 (0)74 588 3054 Esti Venske, CPUT e: venskee@cput.ac.za c: +27 (0)83 482 9276 Esmare Steinhofel, ICCA Africa e: Esmare.S@iccaworld.org c: +27 (0)84 056 5544 Jan-Hendrik Fourie, ProsperIS e: jan-hendrik@prosperis.com c: +27 (0)83 245 5582 Thiru Naidoo, Cape Town & Western Cape Convention Bureau e: thiru@wesgro.co.za t: +27 (0)21 487 8600 Angela Lorimer, Spier e: angelal@spier.co.za t: +27 (0)21 809 1101