Business Events Africa Vol 35 No 07 by Contact Publications

Vol 35 No 7

2015

www.businesseventsafrica.com

Business Events Africa

Voice Of The Business Events Industry In Africa

Formerly the Southern Africa Conference, Exhibition & Events Guide and incorporating incentiveworld.com

Experience versatility at Ticketpro Dome

f you’re looking for a blank canvas with superior infrastructure to host any event, then the Ticketpro Dome is the only one-stop option catering to every entertainer’s event and exhibition needs. This versatile multi-purpose venue has won Best Concert Venue for 14 consecutive years, Best Exhibition Venue South Africa at the EXSA 2014 Awards and Best Venue South Africa at the PMR Africa 2014 Awards. The venue recently underwent a name change and is now known as the Ticketpro Dome. Being one of the leading and most flexible exhibition and event venues in South Africa, the multiple award-winning Ticketpro Dome has earned its colours – both in the industry and among consumers Being home to some of South Africa’s top consumer exhibitions such as the annual Hobby-X, Homemakers Expo, The Wedding Expo, MamaMagic – The Baby Expo Joburg, The Getaway Show, and rAge, to name a few. The venue is easily accessible to both organisers and visitors, and is scalable from an intimate 3 000 square metres to a massive 15 000 square metres. The Ticketpro Dome is truly a unique venue with infinite possibilities and innovative solutions. Demonstrating its diversity, this venue has transformed from a dance floor, to a hexagon, to an ice rink and continues to change all year round. While being at the forefront of the entertainment scene, the venue also hosts many private events. Whether you want to launch a product, throw a yearend celebration, host a banquet for 500 – 5 000, we can cover it. As the epic concert venue of Southern Africa, the Ticketpro Dome has given international as well as local live music and entertainment acts the platform to showcase their exclusive talent attracting massive crowds. Being the largest indoor venue in South Africa, the Ticketpro Dome can host concerts with a fully seated capacity of 13 000 pax to a combination of seated/standing capacity of 19 000 pax. Your entertainment is our vocation! Every event is backed by a core staff of highly motivated, service-driven individuals who have, together, built a reputation as one of South Africa’s top entertainment venue teams. Experience. Accessibility. Excellence are three words that sum up this incredible venue. Our flexibility, your success! n Thebe Reed Venue Management, a wholly owned subsidiary of Thebe Reed Exhibitions Group, holds the long-term management contract of South Africa’s leading indoor multi-purpose entertainment venue, The Dome and has been awarded the management rights for a third consecutive term.

Contents

The Authority on meetings, exhibitions, special events and incentives management

about the cover 8 With three successful decades of operation under its belt, the Johannesburg Expo Centre (JEC) has reached a turning point, and is ready to target more global events as it aims to exceed international expectations.

Regular Features

Comment

18 Executive Chef

News

19 Innovative Concept

12 A Local Perspective

28 Future Focus

16 Personality Profile

29 Association Educational

17 Inside Track

40 The Last Word

Special Features 14 EXSA REPORTBACK The recent EXSA 2015 Congress, held at the CSIR ICC in Pretoria, was described as dynamic, thought-provoking and content-driven by most of the delegates who attended. 20

new development in south africa A conference centre, with a total capacity of 1â&#x20AC;Ż900 in 20 venues, and a 125-room hotel are to be built around a new public square in Century City as part of a R1-billion mixed use development in the Bridgeways precinct.

www.businesseventsafrica.com

Business Events Africa

Voice Of The Business Events Industry In Africa

Official media partner

Publisher: Godfrey King e-mail: gk@contactpub.co.za Editor: Irene Costa e-mail: gomesi@iafrica.com

Formerly the Southern Africa Conference, Exhibition & Events Guide and incorporating incentiveworld.com

Business Events Africa is published by the proprietors, Contact Publications (Pty) Ltd. (Reg No. 81/11920/07)

Official journal of the Exhibition & Event Association of Southern Africa

Head Office physical address: Suite 1, Fields Shopping Centre, Old Main Road, Kloof 3610. Head Office postal address: P.O. Box 414, Kloof 3640, South Africa.

Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence

Circulation: Jackie Goosen e-mail: jackie@contactpub.co.za Production Leader: Colleen McCann e-mail: colleen@contactpub.co.za Design & Layout: Beth Marchand e-mail: beth@contactpub.co.za

Tel: +27 31 764-6977 Fax: 086 762 1867 e-mail: contact@contactpub.co.za https://twitter.com/bizeventsafrica

Vol 35 no 7 2015 Special Features 22

cyber watch Cyber criminals are getting increasingly smarter and finding sophisticated new ways to steal customers’ data from hotel websites, front desks and sites, warns PwC.

24 VENUE OF THE MONTH Askari Game Lodge, just outside of Magaliesberg, ticks all the boxes. 26 COMPANY PROFILE Business Events Africa talks to Binu Pillai, chief operating officer, of Meorient International Exhibitions on China Homelife Fair, which will be debuting in South Africa at the Sandton Convention Centre in Johannesburg, between 1-3 September 2015.

Venue News 30 • Winter warmer conference packages at Peermont Resorts. • Hilton Worldwide signs agreement for first hotel in Swaziland.

Market News

32 Durban takes over the reins of the global FCI “club”. 33 NFS invests in SA’s hospitality and events management sectors. 34 SAACI News

37 Calendar

35 SITE News

38 Directory + aSSOCIATIONS OF INTEREST

36 Index of advertisers

34 37

Advertising enquiries:

Publication details: Business Events Africa is published monthly. There is a Yearbook in June with magazines from January to May and July to December. Printed by: Paarl Media KZN, 52 Mahogany Road, Westmead, Pinetown, 3610. www.paarlmedia.co.za Annual subscription rate: R525 which includes postage, packaging and VAT. Rates for addresses outside South Africa can be obtained on application to the Subscription Department, Contact Publications.

publishers of Business Events Africa, is a member of:

Jean Ramsay (Western Cape) Cell: +27 (0)79 508-0428 e-mail: j.ramsay@telkomsa.net

Bernadette Fenton (Gauteng) Cell: +27 (0)82 443-8931 e-mail: bernadette@contactpub.co.za

Wendy Odendaal (Gauteng) Cell: +27 (0)79 138 2221 e-mail: wendy@contactpub.co.za

Editor’s Comment

Going the

outh Africa is my home. It is a country of diversity. I would even go as far as saying it is a country of extremes. The last few months it feels like we have been on a roller coaster ride. Where do I start? We deal with daily challenges from load shedding, to new visa regulations, xenophobic attacks, to questionable dealings regarding the 2010 FIFA World Cup. This is besides the ongoing

extra mile

Marikana investigation and, of course, Nkandla. The list goes on. Besides all of this, one positive remains. South Africa is still recognised as a top business events destination. The ICCA rankings confirm it. We have moved up two places from 34 to 32 for 2014. Furthermore, our cities’ are recognised for being top business events destinations in Africa. The SA National Convention Bureau (NCB) must get credit for raising the business events status locally and globally. The NCB is constantly working with industry. The one misconception is that the NCB is here to only assist international congresses. This is a misnomer. The NCB is here to assist all sectors of business events. This includes exhibitions, events and incentives. However, I still believe strongly our strength as a destination remains our people. We have the most amazing individuals who are prepared to go the extra mile. I think there is only so much training that can be done to make a person “industry ready”. I really think training is important, but I do believe a person must already have a natural inclination that tunes them into this sector. Don’t get me wrong, training is vital. Service levels in South Africa have, unfortunately, dropped, I find that sometimes it’s the small things that make the difference. We train people to check people in, but when they have a query, we haven’t equipped them enough to deal with the query. Again, this comes back to the individual. I think someone who has the initiative will go a lot further than someone who doesn’t. I was recently asked a very interesting

question. How many black-run PCOs are there in our sector? This was a question asked by a young black professional who runs his own PCO company. When asked, I honestly could only count two, and that was including him. We seem to have gone full circle – 21 years of democracy and yet our industry doesn’t seem to attract young black people. Why is the next question? If anything, I would think these individuals are probably more equipped than most in going the extra mile and taking initiative. I have had a number of conversations on this topic. Some say it is too close to past “service” legacy. Others say young black people want senior positions with status and money. It is true that our sector is one where you can’t bypass hierarchy. You have to start at the bottom and go through the different departments. Still, this feels wrong when we look at the unemployment rate in our country. I believe not enough is done at school level to educate people on what the business events sector is about. I think if more apprenticeship positions were opened within our sector, we would see a dramatic change to the BEE status. Lastly, not everyone can afford a tertiary education. So, why aren’t there more apprenticeship programmes available in our country?

Irene Email: gomesi@iafrica.com

News

South Africa’s rise in the ICCA rankings

outh africa’s global ranking as a business event destination of choice has gone up two places on the ICCA rankings list, moving South Africa from 34th position in 2013, to 32nd position in 2014. South Africa’s 2014 ICCA ranking places the destination ahead of Hong Kong, the UAE, New Zealand and Morocco. The ICCA (International Congress & Conventions Association) rankings are the most accurate and reliable gauge in the world of how destinations perform in the business events industry. They are compiled by careful tabulation of the number of

global and regional association conferences and meetings a destination hosts in a year. The ICCA rankings are the yardstick by which international associations and corporates measure a destination’s business event hosting capability. They are a powerful endorsement of professionalism and excellent infrastructure. “This is brilliant news for South Africa,” said Thulani Nzima, chief executive officer at South African Tourism. “It is an empirical reflection of growing confidence in South Africa and a confident indication that we may expect our share of the global market to grow.

Durban ICC voted the best in Africa The Durban ICC has once again been honoured with another international award for service excellence. The Centre took top honours at the World Travel Awards (WTA) being voted “Africa’s Leading Meetings and Conference Centre”, at the annual Africa and Indian Ocean Gala Ceremony held at the Kempinski Seychelles Resort on Saturday evening.

The World Travel Awards celebrates its 22nd anniversary this year and is acknowledged across the globe as the ultimate travel accolade. The awards programme aims to celebrate those organisations that are pushing the boundaries of industry excellence. The Centre was voted top of its league amongst nominees which included the

The Durban ICC executive team with the 2015 World Travel Award for “Africa’s Leading Meetings and Conference Centre.” From left: Johannes Basi, acting operations director; Melanie Rambally, financial director; John Moatshe, executive chef; Lindiwe Rakharebe, chief executive officer; Jerry Hurter, facilities director; Fred Hattingh, senior HR manager and Mala Dorasamy, marketing, sales and events director.

Cape Town International Convention Centre, Sandton Convention Centre, Kenyatta ICC and the Cairo ICC. Lindiwe Rakharebe, chief executive officer of Durban ICC, said: “I would like to express my sincere gratitude to all our clients for their unwavering support and for voting us ‘Africa’s Leading Meetings and Conference Centre’ for the fourteenth time. An accomplishment like this can only be achieved by a team delivering the highest levels of service excellence. Rest assured that we will continue striving to earn their esteem and support.” Graham Cooke, president of World Travel Awards, said: “Our voters have once again selected Durban International Convention Centre as Africa’s Leading Meetings and Conference Centre.” “It is a real pleasure for us to reward Durban International Convention Centre for its dedication to providing a world-class facility, renowned for its high standard of service excellence and to honour their leadership in the African convention industry. Congratulations to everybody involved with the company.” The World Travel Awards is the most comprehensive awards programme of its type, tracking hundreds of thousands of votes cast each year by travel professionals from over 200 countries. This international awards brand has stood unrivalled as the ultimate hallmark of quality in the global hospitality, travel and tourism industry for over two decades. n

News

“In 2013, South Africa hosted 118 international and regional business events. That number rose to 124 in 2014.” The 2014 ICCA rankings reflect outstanding performance of South Africa’s cities, too. Cape Town remains the most successful South African city for business events, ranking 41st on the 2014 ICCA list. Cape Town has improved its ranking from 52nd in 2013 to its present position, having hosted 58 international and regional association events in the year. Johannesburg, which was ranked 136 in 2013, has improved its ranking by a remarkable 35 places to be ranked 101st in 2014. Durban is ranked 125th in 2014, tied with the cities of Auckland, Basel, Bordeaux and Montpellier. However, there is an argument that delegate numbers should play a bigger part in these rankings. James Seymour, chief executive officer of Durban KZN Convention Bureau, said: “It is important to note that the performance of a destination in terms of ICCA accredited meetings is not only in terms of meetings hosted, but also in terms of delegate numbers. “In the case of Durban, our ICCA ranking for events in 2014 was 125. However, our ICCA ranking in terms of delegates hosted was 78. This implies that Durban was ranked second in Africa in terms of delegate numbers to ICCA accredited events. “One could argue delegate numbers are a more important measure of performance, as the spend of delegates is an important determinant of the economic impact of a business event.” Adriaan Liebetrau, chief executive officer of SAACI, agreed. He said: “Although the ICCA rankings are important, we should not ‘bet everything’ on these rankings. “In the end, all statistics are used as a measuring tool and it is great to see that year after year South Africa and the rest of Africa is climbing the ladder by moving up in the ICCA rankings. “However, we must remember that the ICCA ranking is only from the 11 500 association meetings that are tracked. It does not include any other congress, conference or meeting in the world and we all know there are many going around. “Personally, I believe delegate numbers far outweigh the number of events. “Is the main aim of hosting these events not in the economic impact it has for our region, country and, ultimately, our people – creating jobs? “For me, the math is simple: One ICCA ranking congress with 15 000 delegates probably has the same economic impact as 30 ICCA ranked congresses with 500 delegates each,” he concluded. n

The ICCA Statistics Report is published every year early in May. Results are tabulated through the reports of ICCA member countries who submit the number of international and regional meetings they hosted during the preceding calendar year to ICCA.

Cover Story

Johannesburg Expo Centre ...

ready for global business

With three successful decades of operation under its belt, the Johannesburg Expo Centre (JEC) has reached a turning point, and is ready to target more global events as it aims to exceed international expectations.

his is according to Craig Newman, chief executive officer of the JEC, who believes that growing interest from international events organisers is a significant positive for the local sector. “Well-established international brands bring with them large international exhibitors who bring credibility and critical mass to an exhibition,” he says. “We have more international events being brought to our halls than ever before, and this is excellent news for the JEC and the local sector,” says Mr Newman. According to Mr Newman, South Africa is well-positioned within the international sector, with many global events planned

and hosted here by global events organisers. “The South African exhibition industry has also seen a series of new joint ventures, purchases and investments from Europe, the United Kingdom and the Middle East,” he says. “These include organisations such as Messe Frankfurt, UBM Montgomery, Terrapin, Fleming Gulf FZE, Reed Exhibitions and Fierra Milano.” He adds that South Africa’s meetings, incentives, conferences, and exhibitions industry is a success story of how a local industry sector is now competing on an international scale. “On a global front this is a very mature business sector, driven largely by cross-border trade and globalisation,” says Mr Newman. “Companies from all over the world are recognising the power of the African economy, not just purchasing its products and services, but selling to its increasingly global marketplace.”

Recent Events The fourth edition of Automechanika, South Africa’s leading international trade fair for the Automotive Aftermarket Industry,

Cover Story targeting trade visitors from the sub-Saharan region, returned to the JEC this past May. Over the years, Automechanika Johannesburg has built up a reputation as the leading meeting place for the Automotive Aftermarket sector in Southern Africa. The show offers a unique spectrum of products from the fields of automotive parts, car washing, workshop and fillingstation equipment, IT products and services, accessories and tuning. Over and above the exhibition, Automechanika has hosted 16 successful industry related conferences. “Africa is an upcoming region of great importance to us and we take pleasure in inviting the Southern African automotive community to participate in this event,” says Michael Johannes, brand manager, Automechanika Worldwide. “Africa is expected to be the fastest growing economic region from 2015, which means that the question is no longer ‘why do business in Africa?’ but rather ‘how do we achieve this?’ says show director Philip Otto. “The ‘how’ is using Automechanika Johannesburg as a business platform to reach into the rest of Africa,” he explains. During April, South Africa’s favourite consumer event, the Rand Show, delivered yet another memorable performance, packed with entertainment activations, exhibitions, demonstrations and lots of free, fun activities for the whole family. “The Rand Show has a proud 120-year history of providing top quality entertainment and activities for its visitors,” says Mr Newman. “It gives visitors an opportunity to escape the ordinary, and offers something for every member of the family to enjoy for the whole day.” Aside from providing non-stop entertainment, the Rand Show enables real business opportunities. There are seven themed exhibition halls with hundreds of exhibitors showing off ideas, products and services, from family lifestyle and home environment, to wellness, hobbies, sports, science, technology and action. Not to mention the surplus of open-air lifestyle and adventure exhibits situated around the halls.

Upcoming Shows The rising importance of Africa in the world’s construction and mining markets is taking center stage at this year’s BAUMA CONEXPO AFRICA 2015 from Munich, Germany. The International Trade Fair for Construction Machinery, Building Material Machines, Mining Machines and Construction Vehicles comes to the Expo Centre from 15–18 September 2015. Elaine Crewe, chief executive officer of BAUMA CONEXPO AFRICA, believes that South Africa is the perfect platform for this international event. “As investors look towards developing countries for new growth, the mining and construction industries are set to profit,” she says. “The need for infrastructure is a great opportunity for those present in these sectors to provide services and products throughout developing countries. The growing number of international entrants into the African market is a telling sign of just how important Africa is becoming,” she says. “JEC presents the perfect venue to host our exhibition, as well as the many industry-related conferences that we will be hosting.”

Cover Story

JEC CEO appointed as Vice Chairperson of UFI Middle East Africa Chapter Johannesburg Expo Centre chief executive officer, Craig Newman was recently appointed as vice-chair of the Middle East Africa Chapter for the UFI, The Global Association of the Exhibition Industry. This follows Mr Newman’s appointment to the UFI Executive Committee by the main Board of Directors in November last year. UFI, The Global Association of the Exhibition Industry, is the association of trade show organisers, fairground owners, national and international associations of the exhibition industry, and its partners. As of 2014, it has more than 600 members from 85 countries. The main objectives of the UFI Executive Committee include dealing with matters of interest for national and international associations of the exhibition industry. This takes into account information on national exhibition markets, the worldwide promotion of trade fair media, a global statistical overview of the tradeshow industry and much more. “I wish to express my appreciation to the members of the chapter for their confidence in me to serve as the vice-chair for our region,” says Mr Newman. “I look forward to bringing Africa to the forefront of the global exhibitions industry. We believe Africa represents the next frontier for growth and development for UFI, and global membership can only benefit by giving Africa its support.” Mr Newman says he believes South Africa’s meetings, incentives, conferences, and exhibitions (MICE) industry is a success story of how a local industry sector is now competing on an international scale. “South Africa is the gateway to Africa.

We are ready and open for business from the MICE industry worldwide,” he concluded.

Get the JEC Mobile App today For the seamless management of your event, remember to download the JEC Mobile App. An extension of the JEC website, this App provides loads of capabilities, including detailed information on all events, as well as capacity and dimensions for all the JEC facilities. With multiple logins for organisers, visitors and delegates, the JEC Mobile App provides notifications of upcoming events, special offers, rates and galleries. • For exhibitors: The GPS-enabled facility maps can be integrated with your existing conference or exhibition floor plan. • For event organisers: Send live updates, check the most popular content at your event and generate revenue through online advertising. • For visitors: Manage schedules, plan ahead and gain the most out of their visit to any exhibition and event. The maps provide for easy navigation, and the ability to connect with other delegates, speakers and exhibitors on the community section. The JEC Mobile App is available on all iOS and Android devices. n

For further information about JEC, visit our website on www.expocentre.co.za Follow us on Facebook: JHB Expo Centre and Twitter: @jhbexpocentre

A Local Perspective

Chapter meetings – is ‘throwing money at it’ the answer? By Advocate Louis Nel

t may well be if done judiciously, within a clearly defined strategy and goal in mind – money per se will not solve your problems. Let’s look at the cost aspects of hosting chapter meetings:

Venues It is amazing how little value venues attach to hosting a chapter meeting. Not only are they not forthcoming with offers of availability, but when they do offer their venue, they are very frugal with drinks and snacks and, on top of that, they more often than not don’t entertain the option of offering the parties attending (“delegates”) an extremely discounted sleep-over. Mostly, delegates comprise the very people who are promoting and/or selling the venue,

whether it is purely for accommodation or a conference or workshop. Hence, I believe the more value and quality of experience (“QOE”) is offered to delegates, the more likely a sale will occur. Such value and QOE is not only the food and drinks, but the quality of the AV equipment, acoustics, showing delegates around and ensuring adequate staff is available to mingle, ascertain needs and promoting the venue.

Drinks and snacks There is no need to “go over the to” but, by the same token, bear in mind that many delegates may have skipped lunch and may get back too late for a proper dinner. Over and above adequacy, presentation is important as that reflects the calibre of the venue. Drinks need not be entirely free and a cash bar should satisfy most people, but at least have a welcome drink and a round or two “on the house”.

Transport We live in an era where “car is king”, but why not promote the Gautrain? I am astounded that most associations are quick to add co-ordinates in the invitation for those travelling by car, but it is very rare for the Gautrain timetable and bus details to be included. Given the latest tourism initiative by Gautrain, it may even be possible to come to some mutually beneficial arrangement with them.

Speakers This is a very important aspect as it often constitutes a drawcard. From a cost perspective, there are many speakers who understand the “non-profit” aspects of associations, as well as the opportunity to promote themselves, so it is highly likely you will find speakers who are willing to talk pro bono.

Who is Louis Nel? Adv Louis Nel studied at the universities of Stellenbosch, UCT, Wits, Tulane (New Orleans, USA) and London (B. Comm, Ll.B and Ll.M, Wits EDP & Executive Negotiator Courses, diplomas in Marketing and Industrial Relations). He focuses on preventative/proactive risk management, facilitating and mediating disputes. He’s been in tourism for 32 years and works closely with all the consortia and associations. He writes regularly in various publications, speaks at conferences, on radio and TV. He, Sue and their four children live in Bryanston. He’s still an active athlete competing in track events (locally and internationally – 400m/400m hurdles).

Reams of invitations and reminders This is inevitable as people often only respond to the third or fourth reminder. However, if you provide top quality, your best method is word of mouth – success breeds success. You should not limit yourself to e-mails only – exploit the entire social media spectrum. Once done, publish your list of confirmed delegates as this offers a number of benefits: (a) It shows a good and well organised turnout, both for the association and the venue; (b) Delegates can make a note of who they wish to network with; (c) It may “swing” a few more delegates to attend.

Prizes and lucky draws Give sponsors real value by printing their names on menus, mention them in the welcoming address, project their names on the screen, etc. You may also do your bit for society by involving a charity of your choice. n

EXSA Reportback

EXSA congress takes ‘excelling @’ to a new level By Irene Costa

ynamic, thought-provoking, content-driven are a few of the words one could use to describe the recent EXSA 2015 Congress held at the CSIR ICC in Pretoria. This was the consensus of most of the delegates at the annual congress. The theme “excelling @” set the scene. Richard Mulholland, founder of Missing Link, challenged delegates to “be the favourite” by acknowledging what you hate about the sector and “love to hate”. He said create a business plan around what frustrates you and make it work. He said most professionals after many years of experience actually lose perspective. “What is your differentiator? Break your own rules.” He concluded by saying: “Favourite trumps best.” Gilan Gork, South Africa’s own mentalist, looked at body language for business. He offered some techniques that would assist in the business world, one being “mirroring” when you mirror the person you are dealing with. He also suggested ways you could pick up on what the person is thinking through their body language. Amanda Kotze-Nhlapo, from the South African National Convention Bureau, gave an overview on the exhibition industry in South Africa and how Africa is the “new market” for exhibitions, according to UFI. Brent Aiken and Hilton Johnson, from Compliance Hub, spoke on the revised BEE codes and how every company needs a

BEE compliance certificate. On the social networking front, Emma Sadlier, media law consultant, scared delegates into reconsidering their private use of social networks. Her compelling legal arguments made everyone sit up and take cognisance of their daily social networking habits, from simple things like being tagged to sharing. She made it clear that your digital footprint will follow you always. In summary, she said don’t put something up on social networks if you wouldn’t be prepared to put it up on a billboard. Professor Nick Binedell, founding director of the Gordon Institute of Business Science, looked at leadership in times of uncertainty. Two things that stood out: “Learn from everyone, but copy no-one” and “Being excellent just gets you into the room”. The second day started with a simple lesson: “Happy people are happy people”. Colin Brown, author of “How to Build a Happy Sandpit”, explored workplaces and five things that work. They are willingness to trust; the taste for adult thinking (people are willing to talk if they know they are being listened to); reduced emphasis on hierarchy; respect is a two-way street; and an obsession with values (get obsessive about hiring for human fit, not just skills). Wayne Duvenage, managing director of eXcentris, looked at the AVIS model and how it has developed a culture of service excellence. Andrew Ross, managing director of Havas Sports & Entertainment, touched on

Bradley Alder, EXSA chairperson opened the Congress.

Sue Gannon, EXSA; Bradley Alder, EXSA chairperson; and Cara Nortman, EXSA congress chairperson.

why companies need to adapt or die. He explained how the consumer has changed and how things are constantly changing, i.e. Facebook is dead for under 25-yearolds. Instead they are looking at Instagram and Snapchat. He touched on brands and how there is a new need for engagement opportunities and how this is good news for the exhibition industry. In conclusion he said: “Embrace change – it is not a bad thing; retain your integrity and innovate … and do something.” Charles Burman, owner of Digital Publications, looked at the App landscape. He said it is impossible to say where it is going. What he did say is Apps bind us to our devices. For the exhibition industry, there is definitely a place for Apps. There are two types of Apps, hybrid or native. Hybrid has a lower cost and there is a faster turnaround. While native is more expensive, it has a quicker usability function and handles complexity better. It has a full feature set and greater security. Kris Dobie, from the Ethics Institute, looked at ethics and explained why ethics and laws are not always the same thing. According to Kris: “Ethics goes beyond the law – it’s what you do when no one is watching.” Nigel Walker, EXSA, looked at EXSA’s code of conduct, and asked some difficult questions that affect the exhibition industry on a daily basis. Lastly, Gavin Bryant looked at the SANS regulations, and Justin Hawes, from the Event Greening Forum, explained why having a green policy is the way to go. n

Nomasonto Ndlovu, City of Tshwane, welcomed delegates to Tshwane.

Seen at the EXSA 2015 Congress at CSIR ICC

EXSA Reportback

Gilan Gord, South Africa’s own mentalist From the Johannesburg Expo Centre, Richard Mulholland, spoke on body language from left: Desrae McDonnell; Liesel Da founder of Missing Link. for business. Costa; and Believe Sibiya.

Neil Barry and Lindy Cambouris; Cape Town ICC.

Hilton Johnson, from Compliance Hub.

Bradley Alder, EXSA chairperson; Louis Nel, attorney; and Neil Nagooroo, Sandton Convention Centre and EXSA Master of Ceremonies.

Chad Botha, Rhoda Farrant and Louis Bobrow, all from Inspire Furniture Hire & Sales.

Prof Nick Binedell, spoke on leadership in times of uncertainty.

Wayne Duvenage, managing director of eXcentris.

Amanda KotzeNhlapo, South Africa National Convention Bureau.

Andrew Ross, managing Charles Burman, owner director of Havas Sports & of Digital Publications. Entertainment.

Jeana Turner, NFS Hospitality Group; and Thabang Phetla, Compex.

From Durban ICC, from left: Gwyn Heaton, Mbuso Shandu and Zama Khwela.

Conrad Kullmann, 3D Group; Lynn Chamier, Professional Exhibition Solutions; Desrae McDonnell, Johannesburg Expo Centre; Lorraine Dillon, Sandton Convention Centre and Zoe Broad, Scan Display.

Colin Browne spoke on “How to build a happy sandpit”.

Kris Dobie, Ethics Institute.

Personality profile

Astute Trevor D’Oliveira aims to please Trevor D’Oliveira, 48, owner of Avianto, who grew up in Northcliff, took an interesting path into hospitality. hard” and now at close to 50 I see some things showing signs of the abuse.

Do you play any sports? Yes – kite surfing – proving challenging now that I am living back in Johannesburg so it’s mountain biking and sailing. I do miss the Western Cape where I lived for four years.

is entry into hospitality was somewhat unusual. “Being in the property development business, we decided to build a wedding venue as my brother was getting married. I did not intend running it, but the operators did not work out, so I decided to run it myself and that is where it all started.” Mr D’Oliveira has been in the hospitality industry for more than 18 years. “It’s a constant challenge, very dynamic and it satisfies my need to please people.”

Where did you grow up? I grew up in Northcliff, Johannesburg and studied civil engineering at WITS. I started my working career in London as an engineer on high rise buildings.

What has been the biggest change you’ve seen in this sector? The reduction in the lead time and turnaround time between enquiry and the actual function taking place, enquiries about 24- hour package for 40 delegates the day before. I mean really, what do they have in their diaries, venue TBC?

What role does your family play in your life? Reality check, stability, constant source of pleasure, inspiration and at times frustration. My wife, Helen, is exceptionally creative and spontaneous, so that makes up for any lack of dress sense I may have and balances out any over-engineering from my side.

What would you change in your life if you could when looking back? I suppose I might have been kinder on myself and looked after my body a bit more, not that I am out of shape, just that I “drive it

What do you do for leisure? If I am not riding, I love the outdoors, hiking with the family, fixing things and planning and putting cycle trails together.

What is your secret to success? Integrity and the people around me and the 80/20 principle.

CEO and CTO of SpaceX, CEO and product architect of Tesla Motors and chairman of SolarCity. I would like to be him for one day, to be able to understand and comprehend how one person can achieve such an insane amount of achievements, the way he has in such a short period of time. He is not scared to challenge the norms and what seems as a wayout concept turns into a reality. Have you seen the video of them re-landing a space rocket upright for re-use? Now, that’s a cost-saving exercise of note.

What is your favourite city? Paris in the summer. It is just so beautiful and romantic.

What is your favourite book and film? Book: All Dan Brown’s books. Film: Avatar.

What has been your biggest challenge in the business events industry?

How do you relax?

Finding balance between the relentless hours it demands and a family life.

What is your favourite food?

What is your pet hate? Having to put the grocery bags down again to sign the credit card slip when you authorised the purchase with your pin. I always say to the teller “do they make you sign when you draw money at the ATM”?

What is the most memorable place you have ever been to, and why? Yosemite National Park in America. Just raw nature at its most beautiful, most breathtaking views from the mountain tops. I visited the park with family and the guide mentioned how “high” the altitude was at one of the look-out points speaking about the thinner air. My mother replied, yes we live at this altitude in Johannesburg, and the guide replied: “Wow must be wonderful to live with such a beautiful view”.

What type of holiday would you avoid at all costs? A tour bus tour, where everything is prearranged and involves large crowds of people moving though churches and museums.

If you could be anyone for the day who would you be and why? Elon Musk. He is a South African-born entrepreneur, engineer and inventor. He is the

Exercise, or go for a massage.

Seared Salmon, creamy mash with a saffron sauce.

Who is your favourite movie star? Sean Connery.

What is the most impulsive thing you have ever done? Recently, a “Rak” video – Random active act of kindness. Out cycling I came across these two kids with bikes beyond repair, so I bought two bikes for them. Check out “Avianto Trails RAK nomination” on Youtube. I do lots of impulsive things that involve giving.

Who is your role model? Various, but right now it will be Elon Mask. He defies the rules of what is technically capable.

What advice do you have for anyone starting out in this industry and hoping to follow in your footsteps? Never underestimate the value of your reputation and integrity. Be sure that you will be okay if hospitality takes over your life, i.e. being happy to choose the long hours it requires.

What is your dream for the future? A fuel energy and transport system that’s free of fossil fuels. n

Inside Track

Key findings impact assessment study The Tourism Business Council of South Africa (“TBCSA”) has released the findings of its impact assessment study on South Africa’s the new immigration regulations on the travel and tourism industry.

he study, whose outcomes were released at a national press club briefing recently, was conducted on behalf of the Council by Grant Thornton. This is the second of two impact assessment studies the Council has conducted since the implementation of the new regulations. TBCSA has been vocal about the possible negative impact two specific changes to the regulations would have on the growth of the industry. The changes relate to the requirement for tourists coming from countries whose citizens are required to have a visa, to now appear in person during the visa application process. The second concern area relates to the more contentious requirement for all minors travelling to and from South Africa to be in possession of an unabridged birth certificate in addition to their passport, where applicable. The first study, commissioned in July 2014, assessed the possible impact of the regulations on the industry and informed the Council’s overall position throughout its various stakeholder engagements. The latest study assessed actual impact of the new regulations since implementation. While it may be too early to provide a conclusive report on the impact of the regulation affecting travelling by minors, the outcomes of the study present clear evidence of the negative consequences these regulations are already having on the industry.

Key findings from the report show that: • In 2014, South Africa’s tourism industry’s lost direct spend of up to R886-million due to the changed immigrations regulations. The study estimates that in 2015, the number of ‘lost’ foreign tourists is likely to increase to 100 000, with an estimated direct tourism spend of R1,4 billion; • South African tourism markets that are directly impacted by the changed visa regulations have been negatively impacted. Significant downward trends were noted for Asian, Central and South American countries. China and India in particular have seen significant decline in demand; • Thailand, Peru and the Philippines are some of the few countries which require or recommend children travelling alone, with one parent or with a third party to have a copy of the child’s birth certificate in addition to a letter of consent from the absent parent/s. However, in the case of Peru and the Philippines, these requirements apply to citizens and residents of the country and not to tourists. In Thailand these regulations do not apply to children travelling with both parents. • It would be more cost-effective to implement the collection of biometric data on arrival at South African borders than to

implement the same system in the country at all consulates and processing centres. In addition, the report covers a broad range of issues, exploring what other countries are doing to combat the issues of child trafficking. Furthermore, the report outlines the global state of birth registration and certificates, comparing visa regimes of various countries and sourcing commentary from various local and international role-players affected by the new regulations. Mmatšatši Ramawela, chief executive officer of TBCSA, said: “Essentially, what the report does is to confirm the fears we have expressed about the unintended consequences of the new regulations. Our first impact assessment report already gave us a glimpse of what to expect and, sadly, we have not managed to successfully mitigate against some of the risks which were highlighted by the first report.” Ms Ramawela reiterated that the industry was not against government’s plans to address the issue of child trafficking or to enhance national security, but rather that these objectives could be achieved without compromising the country’s tourism and overall economic growth potential. “What we are saying is, allow us an opportunity to engage and present alternative solutions which will not have such a drastic impact on our industry.” Going forward, the TBCSA plans to continue to monitor developments, provide the required information to assist businesses to better handle various cases, while also lobbying for the review of the regulations. “Although still unconfirmed, suggestions that a review of the regulations may be on the cards gives us hope. Despite the setbacks we have experienced thus far, we remain optimistic that we can find a win-win solution on this matter,” Ms Ramawela concluded. n

Mmatšatši Ramawela

Executive Chef

Jason Millar –

believes in ‘getting the basics right’ Jason Millar, executive chef of The Maslow started out by chance, in a kitchen in the UK. “I had no inclination this was to be my destiny. Some tough chef love and a good grounding got me focused.”

ason says: “I started on the pots and pans and got my lucky break when the pastry chef walked out. My first experience at it was my worst, but I was hooked on the pure passion and focus on delivery.” Prior to joining The Maslow, Jason worked at the One & Only in Cape Town. “It is a great property and was a great learning curve.” His goal for the next five years is to grow within Sun International. “Sun International is a great brand and is constantly changing the dynamic. To be part of Sun International at this point in time is heaven sent. My personal goal is to remain true to the company values and assist where I can by passing on the knowledge that I have gained. Obviously, I have a personal agenda and game plan, but by focusing on being consistent on what I do day in day out, is where my focus will remain till I’m happy. In a nutshell, I would like to see The Maslow renowned for its food.” Jason admits being an executive chef has its daily challenges. “Every day is full of deadlines. You have to be organised and focused day in, day out. This is not a 9-5 job looking at a computer. People rely on you from all corners. This in itself is no easy task. When you commit, you have to deliver. There is a huge difference between a restaurant chef and being the executive chef of an hotel. There is nothing glamorous about what we do, but it’s very rewarding.” On the topic of trends, he said it’s easy to make food look beautiful, but does it deliver? “Food has become very interactive which I fully support. Chefs are pushing the

presentation of what they do. All these new diet trends are not every chef’s cup of rooibos tea. However, you need to listen to the market. The consumer is far more educated with regards to expectation, presentation and flavour. The arrogant chef days have gone.” Jason’s advice for PCOs organising a conference or event is: “Get the chef involved from the outset. If you want the bells and whistles, it comes at a price. Listen to your client feedback and react on this. Stick to venues that are consistent in delivering your expectation, but do not settle for the norm. Trust the chef. He/she will understand their operations capabilities.” On the subject of challenges, he said: “A lot of young graduates seem to think that being overseas for a couple of years is a quick way to come back and demand big salaries. The owner of the establishment sees the overseas experience and jumps. We are setting ourselves up for failure. Hard kitchens are exactly that. Reality. There are trendsetters here in South Africa and my advice is simple. Get in those kitchens. Get the basics right and then pursue your career overseas.” Jason is married to Luschka, and has two sons. “I married the most amazing woman. She has supported me through the good and bad times. We have two wonderful boys named Khai (he has a scary love for cooking) and Riley (the next Bakkies Botha – food consumption specialist). We just celebrated our 12-year anniversary in May this year. A good chef has to have a very understanding wife and she is all that and then some.” For leisure, he enjoys getting away from the hustle and bustle. “No lights. No TV. No e-mails. We focus on this with the kids. I have a serious passion for fly fishing. Good food is also a given.” Jason’s advice to newcomers is: “Be better than the guy/gal above you. Always do more. Try to out-prep and out-deliver daily while remaining humble. Your focus needs to be on the customer and not on the kitchen politics. Be transparent and have the inner ability to challenge what you know is wrong. The rest will follow. Get in the best kitchen you can, and do your hard yards.” n

What is your signature dish? I love the Karoo lamb assiette (that’s French for assortment) – We do a 12-hour confit of the neck and breast and a sous vide cutlet, some garlic nuggets, anchovy, cauliflower and seasonal vegetables. This is best paired with a bottle of Hamilton Russel pinot noir.

What trends are emerging in the conference industry in regards to food? There is a lot of food coming out of South America currently. Fortunately for me, I got to experience that cuisine 12 years ago when I was fortunate enough to travel to Peru. There seems to be a lot less focus on making things look pretty and more focus on true flavour. The consumer wants value for money. Food offerings have to be more cosmopolitan so the offering appeals to all aspects of the market. The market dictates what we do.

What has remained constant in this industry? Evolution. Chefs are pushing the boundaries all the time. We as an industry are constantly evolving.

What is your favourite beverage? A bottle of Hamilton Russell Pinot Noir tickles me every time.

What is your favourite food? Pork in any shape or form.

What is your pet hate? Young chefs trying to earn big salaries and trying to rush up the culinary ladder. It’s a process and this cannot be rushed.

What is your great love? Watching people with the ability to change their lives and actually following through.

Are you adventurous? Yes. Walking/hiking to the Machu Picchu was a real test of character. We had to do the trail in two-and-a-half days as opposed to four as the trail was overbooked. When we arrived I realised why the Spanish hadn’t bothered to try and follow the Incas there. Don’t tell her, but I still haven’t forgiven my wife. To my horror we could have caught a train there. I caught it back to Cuzco. n

Innovative Concept

Visualise the future of congresses

ADVERTORIAL

anywhere in the room, listening, drawing and capturing ideas as the event progresses.

What does the client get?

Fine-line takes the drawings to the studio to be professionally photographed. The hard copies are couriered back to the client and the digital copies are delivered to the clients via Dropbox.

Where can these illustrations be used?

s the world moves into a more visual environment, it only makes sense that conferencing move in this direction too. For something fresh and innovative for your next congress – think Fine-Line.

What does Fine-Line do?

Fine-Line Illustrations offers graphic facilitation at live events, helping to visualise your communication, decisions and outcomes through storytelling and pictures. Differently put, graphic facilitation (also known as visual facilitation, graphic recording or scribing) is a method of visually capturing and interpreting messages in front of live audiences. Participants can visually follow the development of the story. The story may be the strategy of an organisation, the main theme of an author’s book, the main concepts of a group’s brainstorm session, or perhaps the roadmap to a new vision.

Why use graphic facilitation?

• Two-thirds of all people are visual learners. • Combined images & text increase retention and memory by 40 per cent. • One fourth of our brain is devoted to visual thinking.

What is needed?

A live event or meeting, a big wall, or white board. The illustrator supplies the paper and pens.

Where is it used:

Any big meeting, event or workshop can be enhanced with graphic facilitation.

Graphic facilitation has gained enormous popularity internationally over the past few years. It is used widely – from Christmas parties to event launches and everything in between. Companies like Google, Lego, Microsoft, SAP, Pepsi, Gap, General Electric, Saatchi & Saatchi have all used graphic facilitation to enrich their events.

The images can be used in reports on annual meetings, year-end annual reports, social media images and images for websites, as part of feedback and communication messages and newsletters, framed in offices (to remind everyone on the agreed roadmap) and as promotional material. Fine-Line clients include: United Nations, De Beers, Oxfam, Anadarko Mozambique Gas Development Project, Nedbank, Barloworld, Bankserv Africa, Discovery health, The Ludic Group and others. n

For more information go to www.Fine-Line.co.za

http://www.vizbiztools.com/category/ graphic-recording/ http://www.calgaryherald.com/Trend+Forwar d+Doodle+your+riches/7260630/story.html http://www.imagethink.net/

What are the benefits of graphic facilitation?

• Complex concepts are simplified. • A visual summary of discussions and decisions is created. • Message retention is increased by up to 40 per cent. • It significantly boost engagement during events, meetings and conferences. • Delegates are entertained at your event. • Delegates see a clear visual of the summary of discussions, re-enforcing the main points. • The illustrations and graphics are used long after the meetings have ended.

What happens at the event?

The graphic facilitator fulfils the role of an observer, or visual journalist and does not interfere with the speaker, facilitator or group discussions. Her function is complementary to the ongoing event. She can be placed

Who is the graphic facilitator?

Nicolene Louw has been working as a traditional illustrator for over 10 years. She started Fine-line four years ago, with illustrations for business and events as its specific focus. She studied graphic design at the University of Pretoria and later completed her Master’s degree in illustration at the University of Stellenbosch. She is currently based in Pretoria where she lectures and works as a graphic facilitator, freelance illustrator and designer. In her capacity as comics artist, she has been the recipient of the “Scenario Preis” at the Fumetto International comics festival in Luzern, Switzerland in 2008 and 2012 (www.fumetto.ch). n

New development in South Africa

Artist’s impression of Cape Town’s new Century City Conference Centre and hotel.

New conference centre and hotel

for Century City A conference centre, with a total capacity of 1 900 in 20 venues, and a 125-room hotel are to be built around a new public square in Century City as part of a R1-billion mixed-use development in the Bridgeways precinct.

lyn Taylor, joint chief executive officer of Century City Conference Centre and Hotel said the development was in response to soaring demand for conferencing and hotels in the burgeoning precinct and had been designed to complement Cape Town and Century City’s existing facilities. “Not only will it fill a gap in the market, but we believe it will help cement Cape Town’s established attractiveness as a conference destination.”

The Century City Conference Centre (CCCC) he said, would offer flexible configurations and a total of 20 different venues, including 12 meeting and breakaway rooms and a business lounge. Three adjoining halls will have a total capacity of more than 900 delegates cinema-style with a fourth hall able to accommodate a further 480 delegates cinema-style. The multi-function venues will also be available for banqueting and exhibitions, while a large pre-assembly area will be available for exhibitions, product launches and the like. The first floor meeting rooms will be able to accommodate at least 200 delegates in various seating arrangements, he said. Gary Koetser, joint chief executive officer of The Century City Conference Centre and Hotel said the average hotel occupancy at Century City, which currently has a total of 460 rooms in five hotels, was running at more than 73 per cent.

New development in South Africa “And the existing conference facilities, which range from 20-seat venues to a 300-seat facility, are unable to keep up with demand and have had to turn away business, particularly for larger conferences. “Century City’s popularity as a hospitality node has grown phenomenally in recent years in tandem with the growth of the precinct which is now home to more than 500 businesses and with more than 260 000 square metres of offices, is currently the third largest commercial precinct in Cape Town. “The Cape Town CBD, which has an office component of around 900 000 square metres, is serviced by 5 720 four- and fivestar hotel rooms – a ratio of one room to every 157 square metres of offices – and this does not take into account the large number of three-star hotel rooms in the city. “At Century City, on the other hand, the total number of hotel rooms from three- to five-star, represents a ratio of just one to 560 square metres of offices, which indicates just how under-serviced in terms of hotels we are for the corporate sector, in particular. The node is still growing and as additional offices come on stream, demand will increase further,” Mr Koetser added. Mr Taylor said that Century City Connect, Century City’s open access fibre optic network, will offer delegates and guests worldclass fibre optic and wireless connectivity. “The CCCC will have a fibre optic backbone running throughout the conference centre terminating in strategic positions in order to give guests the best possible experience connectivity-wise. “High speed wireless services will be available in every room and all services can be customised to suit every events specific needs.” He said the wireless network would be built around an open access model which means that each delegate or guest will be able to select which ISP service they would like to make use of. “Alternatively, an event organiser can choose to partner with a specific ISP for the duration of a conference.” Greg Deans (Director of the Rabie Property Group) said over and above the Century City Conference Centre and hotel, the mixed-use development will include offices, showrooms, residential apartments and service retail and a five-level parking garage with direct access to the CCCC. The entire development will be set over a super parking basement which, together with the structured parking, will provide a total of 1 300 bays. Anchoring the development will be a bustling, multi-functional square on to which restaurants and the other hospitality elements will flow. “Century City Conference Centre is one of three buildings that will form the focal point of The Square, a beautifully proportioned space that will offer users the opportunity to socialise, relax, dine and be entertained.

“The Century City Conference Centre has been designed as the hub and pivotal node of this precinct that will influence and generate future planning of its surrounds. The strong architectural form and aesthetic of the conference centre has been taken through to the 125-room Century City Hotel to form an L-shaped footprint that is then offset by the more sculptural and whimsical sheer glass façades of the seven storey freestanding office building that forms the balance of The Square. “This environment is further enhanced by the introduction of the extended canal system of Century City and bold landscaping themes,” Mr Deans concluded. Murray & Roberts have been appointed contractors and have moved on site with all components of the development scheduled for completion by end of 2015 and the first conferences expected to be hosted in early 2016. The architect for the project is Vivid Architects, while Source IBA have been appointed interior decorators for the CCCC, and Origin for the hotel. n

Cyber watch

Cyber criminals check into hotels C

yber criminals are getting increasingly smarter and finding sophisticated new ways to steal customers’ data from hotel websites, front desks and sites, warns PwC. Hotels offer ample opportunity for cyberattacks in the wake of increasing credit card transactions at check-in, as well at hotel bars, restaurants and shops, cautions PwC’s Hospitality and Gaming Industry. “Each charge made at a spa, gift shop, bar or restaurant during the course of a guest’s stay is another opportunity for cyber theft,” said Nikki Forster, hospitality industry leader for PwC Southern Africa. “For business travellers, access to fast and low-cost internet is a must have. But these Wi- Fi connections are not always secure. And that is a security gap that cyber criminals are making use of,” Ms Forster said. According to PwC’s recent 5th edition of the Hospitality Outlook 2015-2019, the security of guest information and operational technology has emerged as an enterprise-wide business risk for the hotel industry. These cyber risks are influenced

Veneta Eftychis

by the growing strategic importance of technology and increased value of intangible assets, such as guest information, created and managed on hotel technology platforms. Over the years, hackers have been infiltrating hotel networks and have infected hotel-owned computers and guest computers with the aim of stealing personal and confidential information. Hotel networks have been attacked using mathematical techniques and crypto-analytical offensive capabilities. “This is usually done by hackers waiting for guests to check in and log on to the hotel Wi-Fi by usually submitting their room number and surname,” explaineed Veneta Eftychis, senior manager, PwC Hospitality and Gaming Industry. “Thereafter, the hotel guest gets tricked into downloading and installing a so-called backdoor file, which pretends to be an update for legitimate software, such as the Google Toolbar or Adobe Flash.” The unsuspecting guest downloads this hotel “welcome package” only to infect his or her machine with spying software. Once on a network, the backdoor may be used further to download more advanced tools such as an advanced key logger. Downloaded software may also look for Twitter, Facebook and Google login credentials, as well as other private information. Ms Eftychis said the activities of hackers have been so strategic in many circumstances that they even appear to have known the names, arrival and departure times, and room numbers of the targets in past attacks. After such attacks, the hackers delete their tools from the hotel network and go back into hiding. An example of one of the most widespread attacks experienced in the industry has been committed by the so-called DarkHotel group, believed to have been active for the past four years, which targets high profile guests staying in hotels where there is free WiFi that was assumed to be secure. South Africa was also hit by a massive cyber fraud attack during 2012 and 2013 in which the payment card systems of thousands of shops, restaurants and hotels were compromised. The attackers used malware known as Dexter and were linked to a series of attacks on point-of-sale systems worldwide. The malware skimmed and transmitted credit cards’ magnetic-strip information, allowing clones to be made that were used for fraudulent purposes. Ms Eftychis said there are a number of safeguards that guests can put in place in order to mitigate the risks of attack. These include, among others, the keeping up to date of anti-virus software before leaving home; avoiding updating software or clicking files when not on trusted networks; and using a virtual private network (VPN) to establish an encrypted communication channel when accessing public or semi-public Wi-Fi. Furthermore, hotels should consider doing more to mitigate the risk, Ms Eftychis said. For instance, they can implement the most up-to-date prevention and risk management practices. Hotels should also take into account intentional acts of theft by employees. For example, food and beverage servers can use small devices, easily hidden in a pocket, to swipe customer credit cards over an extended period of time and then sell the data.

Cyber watch

Hotels can also define roles, responsibility and oversight of staff. Responsibility for data security may fall within the domain of the chief information officer or chief security officer. Board oversights should also be considered. In addition, a risk assessment should be conducted. “The impact of a cyber-attack can be far-reaching and devastating,” Ms Eftychis said. Firstly, there is a financial impact when any type of computer security breach occurs. Costs can include forensic computer investigations to confirm the breach and identify whose information has been put at risk. Other costs include credit or identity protection services for affected individuals, and crisis management and PR specialists to help mitigate the potential fall-out from breach event. Secondly, breach of cyber security can also impact a company’s performance. Ms Eftychis points out how recent breaches have been seen to have an impact on customer loyalty and store traffic, which has the potential to have a lasting impact on long-term profitability and share value. Security breaches can also carry personal risk for hotel executives and board members. Attacks are drawing increased scrutiny from government regulators worldwide who want to ensure directors and officers are taking necessary steps to prevent breaches. “Unfortunately, cyber criminals are getting faster and more sophisticated. To stem the tide, hotels also need to stay proactive and put a strategy and incident response plan in place. As part of the plan, hotels should be aware of policies and processes relating to data breach, and educate staff on protocols,” Ms Eftychis said. n

Nikki Forster

Unforgettable meetings and events this winter 11 Venues Capacity: 20 – 5000 delegates Large areas for pre-function needs Registration areas Tel: 021 250 0900 Email: functions@ratanga.co.za www.bridgeways.co.za

A wide variety of technical equipment, including A/V and electrical All banqueting menus are 100% Halaal

Venue of the month

Askari Game Lodge ticks all the boxes K

nown for its innovative teambuilding options, “Big 5” game drives and glorious Sunday lunches, Askari Game Lodge & Spa, just outside of Magaliesberg, is now opening its doors wide for group visitors with eight new family units. The eight new units consist of two garden cottages and six garden suites. All units overlook a sparkling pool and

the Magaliesberg mountain range in the distance. This brings the guest total – conference or leisure – which Askari Lodge can accommodate at any given time to 48 singles or 96 guests, sharing. The tin-roofed, rough plaster units have a distinct farmhouse look. The dark grey exteriors blend effortlessly with the natural surrounds while spacious patios (stoeps) provide a respite from the warm day after

a game drive. Braai facilities are included at each unit. The two garden cottages have three bedrooms and a lounge with a sleeper couch. The unit can be made up for single or double occupancy per room and can accommodate a maximum of eight guests. A fully-equipped kitchen makes selfcatering meals for families possible, even though the hotel rate includes breakfast.

Venue of the month Guests opting for the self-catering cottages do have the option of lunch and dinner at the lodge, at a 10 per cent discount. Six garden suites each have one bedroom and a lounge with a sleeper couch. These units are semi-detached and can be sold as one joint unit, which is ideal for families and wedding guests. Kosie Pansegrouw, managing director of Guvon Hotels & Spas, explained that the extensions and additions to the room capacity was in the pipeline all along: “Due to high demand from corporate guests, we felt the time was right to proceed with the addition of the new luxury “family” chalets in phase 2. This will afford corporate groups the opportunity of experiencing Askari Game Lodge & Spa as a unit and enhance the teambuilding aspect of a conference.” Teambuilding options are created around the natural environment and include a bush skill survival course, a potjiekos competition, game drives and the elephant touch and feed experience. Spa pampering is available to conference guests who would rather swop “Big 5” for body bliss and pampering. Askari Game Lodge & Spa is a 10-minute drive (11,4 km) from Magaliesburg along the R560 Rustenburg Road, with Harbeespoort Dam only 35 min (41,6 km) away via the R560. n

Known for its innovative teambuilding options, “Big 5” game drives and glorious Sunday lunches

Company profile

South Africa welcomes China Homelife Fair Business Events Africa talks to Binu Pillai, chief operating officer of Meorient International Exhibitions, on China Homelife Fair. The show will be debuting in South Africa at the Sandton Convention Centre in Johannesburg between 1-3 September 2015. Tell us more about the China Homelife Fair portfolio and its success in other countries? China Homelife, organised by Meorient International Exhibitions, is the Number One Chinese product sourcing fair in emerging markets, now with a footprint in nine countries including Poland, Turkey, Brazil, Jordan, Dubai, India, Egypt, South Africa and Kazakhstan. Collectively in 2015, the portfolio of shows will bring together more than 5 000 exhibitors and approximately 75 000 visitors from the nine countries.

Why have you brought the China Homelife Fair to South Africa? When choosing to bring China Homelife to Africa, Meorient International Exhibitions found that South Africa plays an important role as the hub to the whole African region regarding the import of Chinese products. Chinese export to this region is growing at around 20 per cent year-onyear, and the Chinese government is keen to further enhance the trade relations. China Homelife will provide a platform for Chinese manufacturers and African buyers to come face-to-face and do business over three days.

What makes the China Homelife Fair unique compared to other product sourcing fairs? The key success factors of China Homelife

include the show’s concept, product profile of exhibitors and the selection criteria by which China Homelife ensures the highest level of quality exhibitors at each show. Strategic networking tools such as the matchmaking programme and VIP buyers’ programme are unique to China Homelife and they play a critical role in improving the efficiency of buyerseller interaction.

How does a show like China Homelife Fair encourage business between China and Southern Africa? China is increasingly playing the role of “lead manufacturer” for the whole world and has the ability to supply a wide range of quality products at very competitive prices. The improving economic situation across Africa is increasing the demand for products. Most African governments have also identified the need and have committed to improving bilateral trade. It’s very important that a trade platform such as China Homelife is available to take this strategic initiative forward on a practical level, i.e. making the right buyer meet the right seller.

and buyers. The show has key product sectors – hardware and tools, building materials, home electronics and appliances, textiles and garments, furniture, kitchen and bathroom, garden and leisure, lights and lamps, escalators and elevators as well as power and electricity. Meorient can assure that exhibitors participating in this year’s show are some of the best quality products manufactured in China, selected through a quality control process.

Why are so many Chinese companies coming to Africa? Due to the increasing volume of exports of products from China to Africa, Meorient feels there is a need to further streamline efficient export buying processes within Southern Africa and its surrounds as 2014 saw $15,449,362bn worth of exports from China to South Africa. As part of the Chinese government›s “One Belt One Road” strategy, the focus is now on emerging markets or BRICS economy as these are the markets where Chinese companies have more opportunities. Unit : US Dollar thousand

Tell us a bit more about the type of exhibitors buyers can expect to see at the China Homelife Fair? China Homelife South Africa aims to increase trade relations between China and Southern Africa by offering a wide variety of quality products to top decision makers

2010

2014

South Africa’s imports from China

11,480,151

15,449,362

China’s imports from South Africa

14,896,422

44,645,004

bilateral trade value

26,376,573

60,094,366

From the trade figures, bilateral trade has more than doubled in the last five

Company profile

years to $60-billion in 2014 and China’s export to South Africa has grown 50 per cent during this time.

In the past, products from China have been thought of as low quality. Is this changing? Is China now producing high quality luxury products? Unfortunately, there’s a misperception about Chinese products regarding their quality. Chinese manufacturers have the ability to manufacture products with different quality based on the buyer’s requirement. Many times, orders from the importer are for low quality products which are then sold at a premium price in the local market (Chinese companies are blamed for the low value for money). The reality is China has access to some

of the best manufacturing technology and raw materials in the world, and the product quality has substantially improved over the last few years. The government focus for the next 10 years is to focus on “quality” rather than “quantity”.

supply technology and manpower and jointly operate key projects. Infrastructure construction, nuclear and renewable energy, high speed rail, etc, are some key sectors China is keen to invest in overseas markets. n

Will this be reflected in the products on display at China Home Life South Africa? China Homelife exhibitors are selected through a strict quality control process to ensure they meet buyers’ expectations. China Homelife have had to reject almost 17 companies who want to join the show, because they couldn’t meet the quality standards. China is also fast changing its position from “product export” to “project export”. China has the ability to invest,

Binu Pillai

Future Focus

Yoshni Singh believes in hard work and dedication Dedicated Yoshni Singh, 34, international sales manager of Sandton Convention Centre (SCC), has worked her way up the corporate ladder. Starting as a junior event co-ordinator in 2003, she worked her way up to corporate sales manager, and then to her current position.

oshni takes care of the international associations and international corporate clients. During her time at Sandton Convention Centre she has worked on and won the following new events for SCC: • Arnold Classic 2016 and beyond. • Junior Chamber International 2016. • Africities 2015. • 3rd PMNCH – 3rd Partners Forum for the Partnerships for Maternal, Newborn & Child Health 2014. • C40 Mayors Summit. • Climate Reality – Al Gore Event 2014. • International Mine Closure 2014.

When did you realise you wanted to be in business events? I started off as a junior event co-ordinator in 2003 and within

three years (2003 -2007) moved from junior co-ordinator to senior co-ordinator to sales executive, all at the Sandton Convention Centre. Moving up the ladder quite quickly due to my hunger to learn and grow, I found myself in sales. After taking on the local corporate and PCO market, I decided that it was time to move to the international platform. I believe that through my hard work and determination, my managers had found value in me.

Were you discouraged from pursuing a career in business events? Definitely not! I was quite fortunate that all the way from choosing to go into the hospitality industry to currently being in business events, I was surrounded by my parents, family, friends, colleagues and, most importantly, my husband, who supported and encouraged me to go for my dreams.

How long have you been in the industry? As hotel manager trainee 1999 – 2001 and full time employee 2002 to current.

What challenges do you face as a young person in this industry? Understanding the changing, challenging world around me. Markets crashing not so long ago. We only faced it much later than the rest of the world. ISIS, terrorism, epidemics e.g. Ebola, etc, have a direct impact on business events. Therefore, finding creative ways of working around it is definitely a challenge.

What does your job entail? Do you ever have a typical day? No such thing as a typical day I guess this goes without saying if you in the hospitality industry. In the ideal world, I should be structuring my day by dedicating time to research new and existing leads, reports, working with the local authorities as well as local associations to work together as a team to plan and bid for events. However, there is no dedicated time each day, as each element requires many hours before an end result is met.

Which personal traits do you need for this position? A passion to travel on business and not leisure. As both travel experiences are very different.

What advice would you offer young people who are reluctant to explore the business events industry? Go for it. If you are a hard working peoples’ person, half your battles are won. This industry is filled with amazing people, not just in the industry however, but also other industries, who are also willing to show you the ropes. You learn to work hard, as well as play hard, but at the same time achieving your work obligations. n Yoshni Singh

What is UFI?

FI (The Global Association of the Exhibition Industry) is the association of the world’s leading trade show organisers and exhibition centre operators, major national and international exhibition associations, and selected partners of the exhibition industry. UFI’s main goal is to represent, promote and support the business interests of its members and the exhibition industry. What this means in practice is that UFI provide many networking opportunities through events and other activities including, increasingly, those in the online world. UFI conducts research and development educational programmes. UFI also works with the broader business and marketing community to promote the value of exhibitions, as well as helping the process of lobbying governments around the world to raise the profile of this industry and increase the understanding of the value it adds and jobs it supports.

Who does UFI represent? UFI represents 658 member organisations (composed of 342 exhibition organisers, 91 hall owner managers, 125 exhibition organisers and hall owner managers, 51 associations and 51 partners of the exhibition industry), present in 234 cities in 83 countries on the six continents. UFI members are organisations rather than individuals (companies, associations, federations, etc). UFI admits two categories of members: full members and associate members. In addition, UFI approves a certain number of exhibitions and trade fairs organised by its member organisers, upon strict selection criteria.

What is UFI’s plans for Africa? Members recognise Africa as one of the world’s most interesting regions for future business development. Exhibitions take place where there are business and development opportunities. The growth of trade fairs across Africa shows that the continent’s potential is being recognised. That being said, it is relatively early days and, outside South Africa, limited infrastructure has held back the growth of exhibitions. UFI has had members across a number of countries in Africa for many years and is working closely with leading members in the region to plan future developments. For the time being, and while member numbers remain relatively low, members are represented in a Middle East/Africa chapter, based in Sharjah, UAE. In the long run, African members would like to see their own chapter. The election of Craig Newman from Johannesburg to the board of directors and executive committee is just the first step in this process of giving Africa a strong voice in the governing bodies.

Are you planning to open an office in Africa?

UFI Educational

Despite strong membership in 83 countries, UFI is a relatively small organisation and most of the activities are run from the Paris head office. An office opened for Asia/Pacific in Hong Kong in partnership with a local firm back in 2004 and, with special support from members, a Middle East/Africa office in 2007. There are many for UFI to support its members in Africa and UFI will focus first on developing educational activities, research and building the African membership network together with local partners. The same is being done in Latin America. When the time is right, there will be serious discussion of a physical presence in the region.

(face-to-face courses and seminars, as well as online education opportunities) and research to develop a better understanding of exhibition development opportunities in Africa. UFI enjoys the support of its Middle East and Africa regional chapter, chaired by Saif Mohamed Al Midfa, Expo Centre Sharjah (Sharjah, Oman) and vice-chair (one out of three) Craig Newman, Johannesburg Expo Centre (Pty) Ltd (Johannesburg, South Africa). The main objectives of the regional chapters are to discuss specific problems and ideas concerning the region, to encourage co-operation between members within the region, and to promote UFI in the region and encourage additional membership.

What are the benefits of being a UFI member?

What role do you see Africa playing on the exhibition stage?

The continuing growth in UFI membership and UFI-approved events is convincing evidence of the worldwide recognition of the value of UFI membership. UFI members around the world are immediately identifiable through use of the UFI logo, which is a guarantee of the dedication to the quality and spirit of trade fair initiatives common to UFI. Being part of the UFI global network is typically described by members as the most valuable element of the membership. Members are entitled to use the internationally-recognised “UFI Member” logo. The “UFI Approved Event” logo is reserved for all events approved by UFI after a quality assessment. Members become connected with key contacts in the exhibition industry, including relevant inter-governmental and international organisations; UFI provides its members with various UFI educational programmes, including regular webinars and seminars on the most current topics of interest in the exhibition industry. UFI membership includes listing on both the UFI website and in Who’s Who – the directory of all UFI members worldwide, providing members with a fantastic opportunity to promote their organisations. UFI members gain access to vital industry information through complimentary publications and have access to UFI’s studies and research, including UFI’s Education Centre.

How many African members does UFI have? In the Middle East and Africa there are 70 UFI members – about 10 per cent of the global total.

How can UFI assist with growth and development? Through the regional chapter, there are many ways in which UFI can assist its members in Africa. These include education projects

Exhibitions will develop in Africa as economies across the region become more diverse and grow. They are incredibly important and efficient tools for the development of trade and innovation. To some extent, the growth of the industry will be dependent on the development of more modern, safe and professionally-managed venues. That being said, if the business opportunities are sufficiently attractive, events can and will grow even where the facilities are not as good as they might be.

Does UFI have an annual report with figures of how the exhibition industry is doing worldwide? UFI members benefit from access to UFI’s studies and research, including the Global Exhibition Barometer 14th edition (January 2015). Since 2009, UFI has regularly assessed the impact of the economic downturn by developing a “Crisis Barometer” based on the perceptions of UFI members in 84 countries and including, for the US, an identical survey conducted by SISO (Society of Independent Show Organisers). The scope of the survey has been broadened to include members of AFIDA (Asociacion International de Ferias de America) in Central and South America and of EXSA (Exhibition & Events Association of Southern Africa). Results of this survey were initially published in February, May and August 2009. This report evolved as the “Global Exhibition Barometer”, with two surveys per year. The last nine reports were issued in January and July 2010, 2011, 2012, 2013 and in July 2014. The current document presents the results of the 14th Global Exhibition Barometer survey, conducted in December 2014. Where possible it identifies trends drawing on the results of the previous surveys. n

Venue News

Winter warmer conference packages at Peermont Resorts

inter may feel like a good time to lay low in light of the colder weather, but with special winter warmer conference packages at Peermont Hotels Casinos and Resorts, it can be the ideal opportunity to ignite inspiration in your business. From 1 June until 31 August, Peermont is offering winter warmer conference packages that deliver maximum impact at a reduced rate. Delegates are fuelled with delicious

menu choices, including hot chocolate breaks, mouth-watering hot soups and freshly baked rolls, hearty stews, casseroles and curries. And, of course, no South African winter meal would be complete without traditional hot puddings and custard. winter warmer conference packages include venue hire, coffee and tea upon arrival, standard conference equipment, a mid-morning break with tea, coffee and refreshments, lunch and a mid-afternoon

break with tea, coffee and refreshments. To beat the winter blues in unparalleled opulence, Emperors Palace Hotel Casino Convention and Entertainment Resort in the heart of Gauteng, has winter warmer conference packages starting from just R460 per delegate. Offering unmatched entertainment options, a variety of conference venues and situated alongside O.R. Tambo International Airport, Emperors Palace has raised the bar on conferencing

Hilton Worldwide signs agreement for first hotel in Swaziland Hilton Worldwide (NYSE: HLT), the world’s fastest-growing hospitality company, recently announced the signing of a management agreement with the Swaziland Public Service Pensions Fund to open a Hilton Garden Inn hotel in Mbabane, Swaziland. The new 130-guest room hotel will be located in the centre of Mbabane, the adminstrative capital and largest city in Swaziland. Located on Mhlambanyatsi Road, the main arterial route serving the city centre, the hotel will be situated in the CBD and

ideally positioned for local and international travellers. The hotel will also feature some 245 square metres of dedicated event space with 105 square metres of pre-function space, as well as a large fitness centre and outdoor swimming pool. “It is always exciting to have an opportunity to bring our brands into a country for the first time, and we are delighted to be introducing Hilton Garden Inn to Swaziland,” said Patrick Fitzgibbon, senior vice-president of development, Europe and Africa, for Hilton Worldwide. “Globally, Hilton Worldwide welcomed

more guests than any other hospitality company in the first quarter of 2015 – and with our portfolio fast approaching 20 000 rooms in Africa – growth is being realised across the continent as we welcome more and more guests to our hotels.” Mbabane is served by regular services to Johannesburg for connections within South Africa, Africa and internationally. The country benefits from an established road network and, in recent years, has seen investment into the development of a new airport in Sikhupe – which is just one hour from the capital. Hilton Garden Inn is well-known by guests around the globe for its upscale amenities, which enable guests to work smart, stay fit, sleep deep, eat well and treat themselves during their stay. Adrian Kurre, global head of Hilton Garden Inn, said: “As we expand with more Hilton Garden Inn locations across Africa, we see an incredible opportunity to establish our portfolio as the continent’s leading mid-market brand, offering travellers a network of trusted hotels in diverse locations including Nigeria, Ghana, Namibia and now, Swaziland.” n

Venue News convenience. Just an hour’s drive from Johannesburg and Pretoria, the recently refurbished Graceland Hotel Casino and Country Club in Secunda, offers winter warmer conference packages starting at R295 per delegate with an atmosphere of old-world charm, Graceland will add a touch of majestic elegance to any event. From just R275 per guest until the end of August, conference delegates can enjoy a new experience at Thaba Moshate Hotel Casino and Convention Resort – the latest addition to the Peermont family. Located in Burgersfort along the gorgeous Panorama Route in Limpopo, Thaba Moshate offers winter warmer conference packages in the classic conference centre that comprises 108-seater Ebandla Room (meaning meeting), Seboi Baordroom (named after Limpopo’s famous baobab tree) and a grass platform, ideal for tent structures which overlook the resort and offer spectacular views across the valley. For an authentic African experience, take advantage of the winter warmer conference package at Khoroni Hotel Casino and Convention Resort in

Thohoyandou. From R300 per delegate, the resort perfectly combines modern Africa with the rich cultural heritage of the Vhavenda people, all just 70km from the Punda Maria gate into the Kruger National Park. Klerksdorp’s Rio Hotel Casino and Convention Resort will deliver the passion and excitement of the Rio Carnival to any conference. The resort offers winter warmer conference packages from R290 per delegate. State-of-the-art conference venues and dazzling entertainment at Rio proves that it is possible to work hard and play hard at the same time. If peace and tranquillity sound more appealing, look no further than the Mmabatho Palms Hotel Casino and Convention Resort in the historic town of Mahikeng, North West province, and a mere three-hour drive from the bustling city of Johannesburg. Event planners can take advantage of the winter warmer conference packages from as little as R265 per delegate. Adventure awaits at the Frontier Inn and Casino, located in the charming Free State town of Bethlehem, with winter warmer

conference packages starting from R310 per delegate. Themed around days gone by and stylishly decorated for maximum comfort, Frontier Inn proves that the grip of a Free State winter is no match for its warmth and hospitality. Close to both King Shaka International and Richards Bay airports, Umfolozi Hotel, Casino and Convention Resort has plenty to offer the business visitor. With winter warmer conference packages from as little as R230 per delegate until 31 August, there’s never been a better time for conference guests to enjoy the Zuluthemed Umfolozi Casino Resort. With winter warmer conference packages from just P320 per delegate until the end of August, The Grand Palm Hotel Casino and Convention Resort in Gabarone, Botswana, offers the award-winning Gaborone International Convention Centre (GICC) which can host up to 1 800 delegates. The Grand Palm perfectly combines Botswana’s warm hospitality with state-of-the-art business facilities, including high-speed Internet and a variety of conference venues from which to choose from. n

Market News

Durban takes over the reins of the global fcci “club”

he Durban KwaZulu-Natal Convention Bureau has been entrusted with leading the Future Convention Cities Initiative (FCCI) for the next two years. This was recently announced at IMEX in Frankfurt, Germany. The FCCI is a group of member cities that represent some of the best convention bureau in the world, including cities such as Abu Dhabi, London, San Francisco, Seoul, Sydney, Toronto and Durban. Michael Mabuyakhulu, MEC for Economic Development, Tourism and Environmental Affairs, received the news with great excitement and said: “KwaZulu-Natal (KZN) only joined the FCCI in 2011. The FCCI aims to accelerate the strategic development of the business events industry of its cities, and in less than five years we have been entrusted with such an important role. This is truly an honour for KZN and it will go a long way towards positioning us as Africa’s leading business events destination. We are clearly doing something right. “In 2013, Durban jumped 60 places in just one year to be in the top 100 world rankings of ICCA. KZN is currently Number 2 in terms of delegate numbers after hosting 19 ICCA compliant meetings that brought more than 13 000 delegates to the province in 2014”. All the member cities that form part of the FCCI are seen as the new generation of convention leaders who use technology, innovation and research to increase the economic benefits of business events for its cities and the tourism business industry as a

whole. “To be given the responsibility to lead this team is definitely no mean feat, and indeed a great honour,” Mr Mabuyakhulu concluded. Ndabo Khoza, chief executive officer of Tourism KZN, commented on the importance of business events to the province and the city. He said: “Business events are a key part of building a thriving tourism sector for any destination. Many of the business travellers will either come early, or stay longer after the conference, and the world trends show they are mostly likely to visit again as leisure tourists in the near future.” KZN recently hosted the Association for South Africa Travel Agents (ASATA) Conference which was attended by more than 200 senior travel professionals over a period of three days at the Durban waterfront. Over the next few months, KZN will be hosting a number of world-class conferences such as the Loerie Awards in August, and the 14th World Forestry Congress in September. “Conferences of such natures bring thousands of delegates to our province and are the type of initiatives that ensure we remain significant role players in the tourism sector,” Mr Khoza concluded.. Durban and KZN were rated as Africa’s best MICE destination in 2012 and 2013 by the Business Destinations magazine, and Africa’s leading meetings and conference destination at the World Tourism Awards in 2014 and 2015. n

Market News

NFS invests in SA’s hospitality and events management sectors THE internationally-renowned NFS Technology Group has announced the expansion of its software solutions set, as well as support and training services in South Africa. This expansion will enhance the NFS set of capabilities in Southern Africa as the preferred supplier of top-of-the-range software for hospitality, venue, events and conference planning professionals. Luis Da Souza, chief executive of NFS: “We are well-established as the provider of choice of venue and events software to the hospitality, corporate and events management sectors in South Africa, Africa and internationally. To ensure our fast-expanding customer base in South Africa is not only supplied with the Rendezvous venue management software, as well as the etouches events management and online registration solution, we have increased our technical and support team to meet existing and new client demands on a 24/7 basis. ”This support is further complemented through up-to-date training for the South African hospitality, venue and events management professionals utilising our software.” As part of its investment in support and sales in the country, NFS has appointed Jeana Turner as national sales manager. Wellestablished in the local hospitality market, Ms Turner is focused on assisting customers in bridging the gap between obsolete, timeconsuming methods of venue and events management and the highly functional and easy-to-use technology solutions available from NFS. Steve Mackenzie, etouches vice-president of Global Channel, said: “Our state-of-the-art events software, available in South Africa through our partnership with NFS, is designed to suit the needs of any event manager. Offering unlimited, easy web-based training, electronic, telephonic and live chat support, we are committed to smoothen the passage of the rapidly expanding events and venue business in this country.” Mr Mackenzie will be in South Africa in August to introduce the latest software and support offered to etouches users across the country. Ms Turner said: “NFS brings to South Africa the best solutions for running successful corporate and commercial venues with Rendezvous, which deals with meeting operations, sales and billing. Our etouches event management solution is affordable and cloud-based and any eventmanager’s best friend as a userfriendly platform to complement the execution of any event, conference Jeana Turner or trade show, in any language.” n

SAACI News

Creating a culture of safety By Glenn Van Eck, SAACI treasurer

one of us want to risk our reputation or that of our clients by having a serious incident. The key way to ensure safety is paramount is to develop a culture of safety. In a culture of safety, people are encouraged to work towards change and take action when it’s needed: • Develop a safety vision, that includes policies, goals, measures, and strategic/ operational plans. • Leaders need to be committed, and enable staff to easily report incidents and unsafe conditions. • Use self-audit mechanisms, visit companies, run external audits and

safety perception surveys to measure strengths and weaknesses, monitor standards and check progress. • Law requires each company to have a SHE (Safety, Health and Environment) rep attend quarterly meetings. The representative is not only a safety champion, but the key person to identify areas to review and a voice for the team. • Clearly express how to deal with competing pressures and priorities (e.g. set up time versus safety and health). • Provide relevant training for management and key employees to create a core safety resource. Remember, safety is everyone’s responsibility and one day it may save your life. n

Glenn Van Eck

SAACI KZN tries out ‘speed dating’ By Dawn Holmwood The Saaci KZN branch recently held a “speed dating” networking event at the Greyville Convention Centre, who supplied a fabulous breakfast.

Alice Leah, from Mums Mail, facilitated the speed dating which worked very well. It was slick and many guests went away with a good number of leads. Greyville Convention Centre gave the

SAACI KZN branch a short overview of what the Centre has to offer when guests were invited on a site tour. Prinesh Pillay, from CPG, also presented the new BEE regulations. n

Are DMCs still relevant?

he Incentive Research Foundation recently commissioned a study to explore the implications of all this instant information on the traditional destination management company business model. Are DMCs still relevant? The study, which was conducted by the Isenberg School of Management at the University of Massachusetts-Amherst, included interviews with DMC executives and their meeting planner clients. Here are some of the study highlights, as presented by IRF chief research officer Rodger Stotz at the IRF Invitational, held 27–30 May in Miami. The strength/weakness/opportunity/threat, or SWOT, analysis revealed some interesting results about DMCs, which specialise in the design and implementation of events, activities, tours, transportation, and programme logistics, as defined by the Association of Destination Management Executives International. Historically, DMCs have been able to provide preferential rates based on the buying power they have with preferred suppliers, and provide experiences unique to the meeting’s locale. Strengths: Planners and DMC execs agreed that key DMC strengths include in-depth local knowledge, expertise, network of local vendors, and ability to provide one-stop shopping for clients, saving them time and effort. Their risk management and contingency planning abilities were rated highly, both DMCs and meeting planners. DMCs also rated themselves high in client satisfaction, their ability to produce quality events, and their flexibility in dealing with unexpected client requests. However, planners didn’t rate them quite as high on these

characteristics. Weaknesses: Information that used to be available solely from DMCs – that local knowledge – now is just a Google search or Facebook post away in many cases. Convention and visitor bureaus are also stepping up with more local activity and vendor suggestions. Even meeting planners themselves can be viewed as DMC competitors as well as clients, especially when tightened budgets make them question whether it would make more economic sense to keep what they once might have farmed out to a DMC inhouse. In fact, one of the top weaknesses identified by meeting planners was they could fairly easily replace DMC services themselves. DMCs counter this by saying one of their top weaknesses is that meeting planners misunderstand the role of the DMC and the value of what they do. The lack of collaboration among DMCs was seen by these companies as a weakness, so the rise in DMC regional, national, and global networks and partnerships should be a strength, right? Yes and no, Mr Stotz said. On the positive side, the bigger the network, the more DMCs there are to choose from, and planners can find assistance in a bigger geographical area. On the negative side, bigger networks can mean more standardisation in the products and services offered, which was a weakness identified by the planners who complained that DMCs tend to use the same vendors over time, making the offerings stale. As Mr Stotz pointed out, the planners said DMCs “need to keep finding new vendors and new ideas to wow us.”

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Opportunities: As long as the DMC networks remain sensitive to the standardisation and staleness issues, the growth in these collaborations is seen as an opportunity by both planners and DMCs. DMCs also said they recognise that they need to better educate meeting planners about the services they provide and the creativity they bring to programming, and renew commitment to bringing new ideas to the table. One suggestion was that DMCs develop creative programming for each RFP instead of sending out generic responses. DMCs can also strengthen their position by delineating the savings a meeting organiser can realise by using a professional DMC instead of handling certain services inhouse, and develop and promote their risk-management services. Threats: Threats to a DMCs value proposition spring from their perceived weaknesses: • Advances in technology making their unique value not so unique. • Competition from hotels with inhouse DMCs, CVBs, and local vendors. • A still-weakened economy that has planners working under tighter budgets that make them want to do it themselves. • Not continually working to refresh offerings, find new vendors and services, and think creatively about programming. Also on the list of threats DMCs see is “unethical meeting planners,” which may include planners who take ideas from the DMCs request for proposal response and implement them on their own (or hire a less expensive DMC to execute the ideas). Article is credited to MeetingsNet.

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Calendar

Local and international conferences, workshops and exhibitions of interest to the conference, exhibition and special events market For free entries in this calendar, please supply information to: Contact Publications, PO Box 414, Kloof 3640. Tel: (031) 764-6977. Fax: (031) 764-6974. E-mail: colleen@contactpub.co.za local: 2015

International: 2015

AUGUST 2-4: 29TH SAACI CONGRESS. Venue: Cape Town International Convention Centre, Cape Town. More information: SAACI Secretariat. Tel: (011) 880-5883. E-mail: wcbranch@saaci. co.za. Website: www.saaci.co.za

october 1-3: Site 2015. Venue: Mlimani City Conference Complex, Dar es Salaam, Tanzania. More information: Tel: +27 (0)11 467-5011. Fax: +27 (0)11 467-5350. E-mail: info@site.co.tz. Website: www.site.co.tz

International: 2015

OCTOBER 31-NOVEMBER 4: 54th ICCA Congress. Venue: Buenos Aires, Argentina. More information: Mieke van Loenen. Tel: +31203981902. Website: www.iccaworld.com

AUGUST 5-6: IBTM CHINA. Venue: China National Convention Centre, China. More information: cibtm.helpline@reedexpo.co.uk. Tel: +44 (0) 20 8271 2143

october 13-15: IMEX America. Venue: Las Vegas, United States. More information: Tel: +44 1273 227311. Website: www.imexamerica.com

AUGUST 25-26: ICOMEX. Venue: Mexico City, Mexico. More information: ibtmevents@reedexpo.co.uk. Tel: +44 (0)208 910 7711

NOVEMBER 17-19: EIBTM 2015. Venue: Fira Gran Via, Montjuic 2 Exhibition Centre, Barcelona, Spain. More information: Erica Keogan. Tel: +44 208 910 701. Website: www.eibtm.com

International: 2016

International: 2017

FEBRUARY 9-11: IBTM Arabia. Venue: Jumeirah at Etihad Tower, Abu Dhabi. More information: ibtmarabia.helpline@ reedexpo.co.uk. Tel: +44 (0) 20 8271 2127 FEBRUARY 23-24: AIME. Venue: Melbourne Convention Centre, Melbourne, Australia. More information: aime@ reedexhibitions.com.au Tel: +61 2 9422 2500 APRIL 19-21: IMEX frankfurt. Venue: Frankfurt, Germany. More information: Tel: +44 1273 227311. Website: www.imexfrankfurt.com NOVEMBER 12-16: 55th ICCA Congress. Venue: Kuching, Malaysia. More information: Mathijs Vleeming, marketing project manager, ICCA, Toren A, De Entree 57 1101 BH Amsterdam, The

Netherlands. Tel: +31 20 398 1962. E-mail: mathijs@icca.nl. Website: www.iccaworld.com MAY 16-18: IMEX Frankfurt. Venue: Frankfurt, Germany. More information: Tel: +44 1273 227311. Website: www.imexfrankfurt.com DATE TBA: 56th ICCA Congress. Venue: Prague, Czech Republic. More information: Mathijs Vleeming, marketing project manager, ICCA, Toren A, De Entree 57 1101 BH Amsterdam, The Netherlands. Tel: +31 20 398 1962. E-mail: mathijs@icca.nl. Website: www.iccaworld.com

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