Vol 35 No 11
2015
www.businesseventsafrica.com
Business Events Africa
Voice Of The Business Events Industry In Africa
Formerly the Southern Africa Conference, Exhibition & Events Guide and incorporating incentiveworld.com
Meetings Africa 2016: Events Programme Programme subject to change TIME
EVENT
TIME SLOT
VENUE: SCC
ATTENDEES
19 – 21 February 2016
European Cities Marketing (ECM) – Summer School www.europeancitiesmarketing.com • Business events training workshop
09h00 – 17h00
Sandton Convention Centre
Open for Registration Registration Cost: TBC Enquiries: Mmabatho Sikhakhane Email: mmabathos@southafrica.net
Monday 22 February 2016
Association Day – In conjunction with ICCA African Chapter • Association Workshop
09h00 – 17h00
Boardroom 1,2 & 3 (Level 2)
By Invitation Only: African Associations
IMEX-MPI-MCI Future Leader Forum Africa Top Tourism students representing tertiary institutions from the Tourism Educators of South Africa competing for the International University Challenge at Meetings Africa 2016
09h00 – 15h00
Boardroom 6,7 (Level 2)
By Invitation Only: Tourism Students
AIPC Africa Summit AIPC – the International Association of Convention Centres – is the industry association for professional convention and exhibition centre managers world wide
09h00 – 15h00
Boardroom 4 (Level 2)
Open for registration Registration: secretariat@aipc.org Registration Cost: secretariat@aipc.org
Event Greening Forum AGM Annual General Meeting for Event Greening Forum
08h00 – 09h00
Bill Gallagher (Level 2)
Members Only
CEP Africa (Council of Event Professionals) – Advancing Africa Together with EXSA, IFEA Africa, SAACI and SITE • Full day programme with local and international speakers
09h00 – 16h00
Bill Gallagher (Level 2)
Open for registration RSVP Lorin Bowen: lorin@meetingsafrica.co.za
DATE
EVENT
TIME SLOT
VENUE
ATTENDEES
Tuesday, 23 February 2016
Registrations
08h00 – 17h00
Exhibition Hall 1 (Level 0)
Open to all
Morning Live – Live Outside Broadcast A live outside broadcast of Morning Live at Meetings Africa
06h00 – 09h00
Exhibition Hall 1 (Level 0)
Open to all
Corporate B2B Speed Marketing Session
08h00 – 17h00
Ballroom 2 (Level 2)
By Invitation Only Enquiries: tendai@meetingsafrica.co.za
Opening Ceremony – Official opening of Meetings Africa 2015 – Keynote address by the Minister of Tourism
09h30 – 10h10
Restaurant, Exhibition Hall 1 (Level 0)
Open to all
Exhibition Day 1
10h00 – 17h00
Exhibition Hall 1 (Level 0)
Open to all
Minister’s Walk About Pre-scheduled media walk about of the Meetings Africa exhibition with photo opportunities with key stakeholders and exhibitors.
10h40 – 11h30
Exhibition Hall 1 (Level 0)
By Invitation Only
Media Face Off A panel discussion focusing on the business events industry in South Africa and the African continent.
TBC
SCC foyer (Level 0)
Open to all
Hosted Buyers Lunch
12h00 – 14h00
Bill Gallagher (Level 2)
By invitation Only
Welcome drinks – Gala dinner
18h30 – 19h00
Ballroom Foyer (Level 2)
Registration to open December 2015
Meetings Africa – Gala Dinner
19h00 – 24h00
Ballroom 1/70
EVENT
TIME SLOT
VENUE
ATTENDEES
DATE Wednesday, 24 February 2016
Registrations
08h00 – 17h00
Exhibition Hall 1 (Level 0)
Open to all
Exhibition Day 2
09h30 – 16h00
Exhibition Hall 1 (Level 0)
Open to all
Local Corporate Buyer Event Hosted by Unique Speakers Bureau (USB) Attendees: Events and function coordinators of local corporate companies.
07h00 – 16h00
Ballroom 1/70 (Level 2)
By Invitation Only Enquiries: thuli@uniquespeakerbureau.com
Green stand awards – Awards ceremony for the top green stands at Meetings Africa
12h00 – 13h00
NCB stand
Open to all
Hosted Buyers Lunch
12h00 – 14h00
Bill Gallagher (Level 2)
By Invitation Only
Contents
The Authority on meetings, exhibitions, special events and incentives management
about the cover 9
A multi-million rand refurbishment, new offerings and a fresh new attitude, as well as a restructured, passionate and focused team, Birchwood is only going one way and that is up!
Regular Features
7
4
Editor’s Comment
14 Executive Chef
6
News
15 Spotlight on
7
A Local Perspective
18 The Debate: Commissions
8
Trendsetting
32 The Last Word
12 Personality Profile 13 Future Focus
14
15
Special Features 16 SUN CITY VENUE UPDATE Sun International’s legendary Sun City in the North West province is in the throes of an R800-million refurbishment to revitalise its iconic appeal and ensure it retains its rightful place as South Africa’s entertainment mecca, and one of the most exciting destinations in the world.
www.businesseventsafrica.com
Business Events Africa
Voice Of The Business Events Industry In Africa
Official media partner
Publisher: Godfrey King e-mail: gk@contactpub.co.za Editor: Irene Costa e-mail: gomesi@iafrica.com
Formerly the Southern Africa Conference, Exhibition & Events Guide and incorporating incentiveworld.com
Business Events Africa is published by the proprietors, Contact Publications (Pty) Ltd. (Reg No. 81/11920/07)
Official journal of the Exhibition & Event Association of Southern Africa
Head Office physical address: Suite 1, Fields Shopping Centre, Old Main Road, Kloof 3610. Head Office postal address: P.O. Box 414, Kloof 3640, South Africa.
Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence
Circulation: Jackie Goosen e-mail: jackie@contactpub.co.za Production Leader: Colleen McCann e-mail: colleen@contactpub.co.za Design & Layout: Beth Marchand e-mail: beth@contactpub.co.za
Tel: +27 31 764-6977 Fax: 086 762 1867 e-mail: contact@contactpub.co.za https://twitter.com/bizeventsafrica
Vol 35 no 11 2015 Venue News 19 Johannesburg Expo Centre: the sky is the limit. 20 • Marriott International announces new appointment. • CSIR ICC recognised for service excellence. 21 SCC closes 2015 with African development summits. 22 Starwood strengthens West African footprint.
Market News
16
23 Thebe Reed Exhibitions grows its African events.
24 SAACI News
29 Calendar
26 EXSA News
30 Directory + aSSOCIATIONS OF INTEREST
27 SITE News 28 Index of advertisers
21
24
26
27
Advertising enquiries:
Publication details: Business Events Africa is published monthly. There is a Yearbook in June with magazines from January to May and July to December. Printed by: Paarl Media KZN, 52 Mahogany Road, Westmead, Pinetown, 3610. www.paarlmedia.co.za Annual subscription rate: R525 which includes postage, packaging and VAT. Rates for addresses outside South Africa can be obtained on application to the Subscription Department, Contact Publications.
publishers of Business Events Africa, is a member of:
Jean Ramsay (Western Cape) Cell: +27 (0)79 508-0428 e-mail: j.ramsay@telkomsa.net
Bernadette Fenton (Gauteng) Cell: +27 (0)82 443-8931 e-mail: bernadette@contactpub.co.za
Wendy Odendaal (Gauteng) Cell: +27 (0)79 138 2221 e-mail: wendy@contactpub.co.za
4
Editor’s Comment
Is standardising the industry
the answer? P
rofessionalism is a topic that comes up every now and again. We like to believe we are all professional in what we do. At the recent Event Industry Summit, there was a call for a minimum professional standards framework for the business events industry. I must admit I was most intrigued to hear what industry players thought. Everyone
was in agreement that we all strive for excellence and there was a strong call for this minimum standards framework. Helen Brewer, from The Mice Academy, is the driver behind this framework. She spoke passionately about why she believed it is necessary to uplift the industry’s professionalism. I agree that if there is a way to improve our sector, we need to all support it. My concern is – from chatting to various industry people – there really can’t be “one framework fits all”. This framework needs to be more of a guideline for different sectors in the industry. It is impossible, in my opinion, to get everyone to sign up for one minimum standards framework. I think it is very noble we want to try and do something like this, but as we all know, once the summit is done, people go back to their daily routines and move on without giving this another thought. Quite frankly, if this is going to happen – even in the form of a guideline – then it will need the support of the various trade associations and its members. If not, I honestly do not see it happening. Secondly, I believe any professional organisation would already have their own minimum standards guideline. The lingering question that I have is: shouldn’t standards be set by the company and be agreed upon with the client? Will a client really agree to a generic minimum standard? Going back to my first thought, there is no “one fit” solution. In this edition of Business Events Africa we look the commissions debate, one that
has been ongoing since before I was in the industry. This debate also touches on professionalism. Why is commission still entrenched in this sector? I’ve always thought it interesting that conference organisers have a need to call themselves “professional” conference organisers. Shouldn’t this be a given and, also, why don’t more PCOs value the service they offer by charging a management fee? I do understand there is a lot of issues that I’m not taking into account, but why don’t we talk about them and find a better value system that is used across the board? I get the feeling most are tired of the topic and just continue as they have for the last 20 years because it is easier. As the industry looks at ways to further professionalise this sector, it is important that the organisers move forward too. In many ways, the organisers are the face of the sector. In my opinion, the organiser plays a very significant role in the sector. Why aren’t we talking more about finding a middle ground between commissions and management fee structures? The business events industry in South Africa has come a long way. Over the last few years it has professionalised significantly, but there is always room for improvement.
Irene
Email: gomesi@iafrica.com
6
News
CTICC produces best ever results in its 12 year history
Julie-May Ellingson, chief executive officer of CTICC.
T
he CTICC delivered a truly exceptional performance in the 2014/15 financial year, achieving the best economic and financial results in its 12 year history: • Revenue (including other income) – R197-million (R21.3m above previous year) • Profit before tax – R60.8-million (R35million above previous year) • EBITDA – R52.9-million (R17.5-million above previous year) • Net profit – R42-million (R24.5-million above previous year) In addition, the CTICC delivered the highest economic contribution adding R3,4billion to the National Gross Domestic Product (GDP) and R3,1-billion to the Regional Gross Geographic Product (GGP). Since inception, we have contributed a cumulative amount of R28,8bn to GDP and R25,7-billion to GGP. “It’s not just all about financial achievement though. Social sustainability remains core to our existence and as such there has to be more to the value delivered
by our convention centre than economic impact,” said Ms Ellingson. In this regard the following are worth noting: • A total of 8 058 jobs were sustained. • 3 568 direct jobs sustained in the Western Cape. • 4 490 indirect employment opportunities sustained across South Africa. • BBBEE spend increased by 66 per cent from R158-million in the previous financial year to R263-million. • Procurement from women-owned companies up from 20 per cent in 2013/14 to 28 per cent in 2014/15. “Key to our strong performance over the past year has been our commitment to keep on investing in ourselves to ensure we continue to grow the value we deliver. “Central to this re-investment is the training and skills development opportunities afforded to our staff, which is exceeded only by our investment in our facilities and infrastructure. “In the 2014/15 financial year, this capital investment amounted to more than R29million, spread across 30 large enhancement and upgrade projects. “The most noteworthy infrastructure project is undoubtedly our expansion. The expansion of the CTICC through the construction of the R832-million CTICC East building is well underway for the scheduled opening early in 2017. While the completion of CTICC East will enable us to meet the steadily growing demand
from exhibition and conference organisers across the globe, the CTICC expansion is about far more than merely adding buildings or increasing the centre’s capacity. “Rather, the expansion is a key way in which the CTICC will help raise the global competitiveness of Cape Town as a premier world-class meetings and events destination. “This, in turn, makes the Centre a significant contributor towards the realisation of the city’s objective of establishing Cape Town as Africa’s premier business events destination as outlined in its Integrated Development Plan. “Lastly, the CTICC has, during the 2014/15 financial year, played a key role in driving and developing the knowledge economy, in the categories of economy, innovation, infrastructure and education, by creating platforms for collaboration, knowledge sharing and skills transfer.” Given the widespread acknowledgement that future global economic growth is increasingly reliant on intellectual capital, the CTICC is committed to playing a leadership role in the development of this knowledge-driven economy in Cape Town and across South Africa. By allowing the Centre to attract even more global associations and large, knowledge-based events, the CTICC expansion is growing its contribution to expanding the expertise, knowledge and skills in the city, the province and the country. n
Hotelier Horst Frehse to retire RED Carnation Hotels South Africa has announced the retirement of one of its most beloved hoteliers, Twelve Apostles Hotel executive director Horst Frehse. Following a stellar career in the hospitality industry which spanned more than 40 years, Mr Frehse is due to begin this new chapter of his life in December this year. He leaves in place a competent management team led by Michael Nel, who took over as general manager when Mr Frehse was promoted to executive director in April 2014, and deputy general manager and food & beverage manager Gavin Ferreira. Mr Frehse has led many of the country’s most successful hospitality establishments
throughout a career that has seen him working in leading hotels in Hamburg, Munich, Geneva, Namibia, Cape Town, Johannesburg and Paarl. His many career highlights include being unanimously elected onto the International Relais & Châteaux board of directors in 2007, a position he held until joining Leading Hotels of the World member, The Twelve Apostles. “In 2011, he was awarded the Officier Maître Hotelier du Bailage d’Afrique du Sud de la Chaîne des Rôtisseurs’ Award for his contribution to the Chaîne and the hospitality industry in South Africa. Earlier this year Mr Frehse was bestowed the ultimate honour at the annual Red Carnation
Hotels Staff Appreciation Awards Gala, receiving a “Lifetime Achievement” award for his accomplishments, passion and dedication to the South African hotel industry. n
A Local Perspective
Events as a bridge to better brands By Rashid Toefy, managing director, MCI South Africa
I
have been asked on more than one occasion, does running a sustainable event have any real benefit? Well to put it bluntly, yes. Not only can incorporating sustainability into an event’s operation and planning promote environmental innovation and social benefits (by providing jobs, creating better working conditions and promoting creative solutions to help us use resources more efficiently), it also has the potential to increase the financial viability of the event and enhance brand reputation. In essence, once organisations understand that a sustainable event is a bridge to better brands it will become an integral part of the marketing mix, utilised to better engage customers, employees and stakeholders. So what’s happening in the event’s world now? Actually quite a lot. Sustainable Brands®, the largest global event on sustainability and business, arrives in South Africa. This event, which MCI South Africa was instrumental in bringing to the country, will bring together experts from around the world on sustainable
solutions for business. Under the motto “Reimagine, Redesign, Regenerate”, Sustainable Brands® Cape Town will address and share best practice solutions that help companies to adopt to what society is already asking for: a responsible attitude to the environment, communities, consumers and the future. The event will take place in May 2016. According to KoAnn Skrzyniarz, founder and chief executive officer of Sustainable Life Media and Sustainable Brands, sustainability is not just something “green” to look at, environmental or to be included at CSR reports of companies. Different companies around the world are adopting new ways to communicate, new business models, new forms of engagement with their employees, and reimagining how to treat their waste or get in touch with their customers. Coca-Cola, Airbnb, Nike, Apple, BMW, Natura, Fiat, Unilever are just some of the brands leading this change globally. Sustainable Brands® is a global community of more than 350 000 specialists from innovative companies and brands that are shaping the future of business and marketing worldwide. It seeks to connect and share thoughts and ideas that ultimately
Who is Rashid Toefy? Rashid Toefy is currently the managing director of MCI in Africa. The MCI Group is the world’s largest conference and association management company, and brings people together through innovative meetings, events and congresses and provides strategic association management consultancy in 60 cities around the world. Before joining MCI, he served as the chief executive officer of the Cape Town International Convention Centre (CTICC), a leading convention centre in Africa from 2008 to 2014, positioning it as a global leader in sustainability. He has worked extensively in the travel and tourism industry, both in South Africa and abroad. He spent three years based in Amsterdam, developing business and marketing strategies for travel companies and tourism businesses in more than 30
countries, working extensively in Central Europe and Latin America. Rashid currently serves on the board of several organisations, including Cape Town Partnership, and is a member of the United Nations Global Compact Advisory Board in South Africa. He has a degree in Economics and Environmental Science, as well an MBA from the University of Cape Town with his Masters Dissertation focusing on Collaborative Leadership, balancing discipline and diversity in effective decision-making. Rashid has become a thought leader on sustainability and implementation of triple bottom line principles within an organisation. He has spoken at several conferences, both in South Africa and abroad, about the importance and value of establishing social and environmental consciousness in businesses. n
should lead to sustainable models of trade and consumption. In each of their events, attendees can reflect and share knowledge with internationally renowned professionals. The goal of these meetings, which are regularly held in different cities worldwide (San Diego, London, Istanbul, Rio de Janeiro, Buenos Aires, Kuala Lumpur and now Cape Town) is to contribute to raising awareness about the problems and opportunities involving social and environmental challenges today, in addition to promoting participation and co-creation of solutions. In Sustainable Brands® there are not only brands, but also social entrepreneurs and many suppliers, sustainability analysts, researchers, NGOs, investors, academics and government agencies committed to shape a better future. So, if you ever get asked the question about how important sustainability is to your event?... you now know the answer. n
7
Trendsetting
8
Using customer profiling to generate return business There can be nothing more impressive to a customer than a service provider who greets him by name as he walks through the door, or who shows that he cares about the customer enough to remember what he bought the last time he interacted with the business. This is a level of service and customer engagement many businesses strive for – but not that many get right.
E
mbracing this concept of service through customer profiling has differentiated Protea Hotels from other hotel groups and has become synonymous with the brand. According to Nicholas Barenblatt, group marketing manager of Protea Hotels, a proud member of Marriott: “We use various tools to source and record insightful information about our regular guests. “Social media is a particularly useful platform in this regard because social media users constantly share information and generate reviews of their experiences at Protea Hotels without us even having to survey them formally. This sort of information is really helpful in creating a profile of a regular customer.” The concept has been taken up with enthusiasm by many Protea Hotels profiling staff members, and Natalie Botha, general manager of the Protea Hotel Wanderers in Johannesburg, stands out in this regard. “I strongly believe that a customercentric approach is crucial in my business,” Ms Botha explained. “That’s why we focus in our hotel on giving our guests the sense that staying in the hotel is as close to being at home as we can make it – if not better.” Ms Botha has adopted customer profiling to give her an insight into what her guests want and enjoy, and she is
then able to tailor the hotel’s offering to particular guests accordingly. “Often a business collects a great deal of information about its clients but does nothing with that information. “My team constantly updates the information we keep about our regular guests, and we offer them unique and special experiences in the hotel based on what we know will enhance their stay experience,” she said. “We take very seriously the comments our guests make about their experience in the hotel, as well as their suggestions for activities they’d like to have us offer – which is far more targeted than us deciding ourselves what we think they’d like.” In this video – https://youtu.be/ usXgAz_Ns00 – Ms Botha talks about
one example of how her hotel has implemented a practical response to the knowledge they have of some of their guests. Most often, the special experience is offered to a group of customers who share similar feedback, but there are occasions on which it is totally individualised – and this is where Protea Hotel Wanderers has really got it right. “We’re privileged to have some guests who keep returning to the hotel, and we’ve built up wonderful relationships with them. When we see them coming through the door, it feels like a member of the family has just come home,” Ms Botha said. The benefits of Ms Botha’s approach are obvious – very satisfied, happy customers, and regular return business – all good for the bottom line. n
Natalie Botha
Cover Story
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Cover Story
Cover Story
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Personality profile
Modest Pieter Swart endorses perseverance Professional Pieter Swart, 49, the recipient of the PCMA Global Meetings Executive of the Year Award, 2015, doesn’t suffer fools gladly. His 21 years of experience has given him a great insight into the business events sector.
M
r Swart, CMP, CMM, managing director of Conference Consultancy South Africa (Pty) Ltd (CCSA) said: “The business events industry is healthy, sustainable and growing. This is true for the immediate future.” Mr Swart started his career as a conference organiser in 1994 and founded CCSA in 1998, a full service company that specialises in the design, planning and management of medium and macro scientific-, association- and corporate conferences, event management training and local and international event management consultancies. He obtained his CMP (Certified Meeting Professional) designation in 2006 (recertified in 2011) and is currently the only person with the CMM (Certification in Meeting Management) designation in Africa.
Where did you grow up? I grew up in Pretoria and Cape Town as the son of a Parliamentarian, the first six months of the year in Cape Town in a school following the “Transvaal” syllabus aiming to integrate better when returning to Pretoria for the last half. The tale of two cities continued for the next 10 years in the parliamentary environment, first five as a parliamentary officer and then as a private secretary to a cabinet minister.
Where did you start your career? I have always worked in the meeting industry, even as parliamentary officer and private secretary to a cabinet minister. In 1994 I thought I got out when being appointed Assistant Director: Multilateral Affairs at the Department of Health but the former Minister of Health, Dr Nkozazana Dlamini Zuma, deemed it appropriate that South Africa should host the subsequent
Commonwealth Health Ministers Conference in 1995.
What has been the biggest change you’ve seen in this sector? There have been many changes, but the most notable for me was inviting people to meetings by regular mail, with an envelope and stamp (and if urgent, by telex). Attendance registers were done by hand! Imagine how easy we have it today.
What is your secret to success? Tricky question. Success is relative. For me it is about trying to understanding beyond the obvious what we do, who we do it for, why we do it and identifying opportunities for innovation. This quest has given me many insights and not always the answers I hoped for, but guided me on my journey to discovering and understanding event management.
My all-time favourite movie is Amadeus (1984), directed by Milos Forman and my most recent favourite movie is The Good Sheppard, directed by Robert De Niro.
What is the most memorable place you have ever been to, and why?
Who is your favourite movie star?
Sometimes you get to a place and for a moment time stands still. That happened during my 2007 visit to Beijing, China. I was looking forward to seeing the great wall, but it was a disappointing experience – too commercial. Without any expectation, I came to stand on Tiananmen Square in front of the Forbidden City. There time stood still, remembering the 1989 massacre that killed more than 2 000 students and seeing in my mind’s eye the iconic picture of the student in front of a tank, halting the entire tank column and march of what was believed to be in the region of 300 000 soldiers. I had a similar experience when visiting Dealey Plaza, Dallas in 2010. For me, memories of places are tied to events (ironically).
Are you married? I’m married to the most amazing partner and loving friend for just over 21 years, Maryna. Maryna is my trusted advisor/sound board and mother to Clarissa, our second-year architecture student at Tukkies.
What is your favourite book, film, TV programme? My favourite book is my iPad, endless source of information and entertainment.
What is your pet hate? Ignorance, and I’ll leave it at that.
Maggie Smith in her role as the dowager countess in Downton Abbey.
Who is your role model? My grandfather, who was the wisest and most courageous man I’ve known.
What advice do you have for anyone starting out in this industry and hoping to follow in your footsteps? Exactly that, don’t follow anyone’s footsteps. Each person is unique, with unique experiences and aspirations – be who you are, do what you need to become better and persevere. Perseverance leads to great achievements. Remember that in this industry you are as good as the team that supports you; no one has ever cut it in this industry alone. You will always work in a team. Choose the best team and best support services/providers from onset. To start out in this industry takes courage, lots of it. Pity we seldom recognise this virtue in each other. It is certainly worth celebrating. To quote Peter Drucker “the best way to predict the future is to create it.” Go and do it. n
Future Focus
Aubrey Malapile – ‘nothing is impossible’ Aubrey Malapile, 30, co-founder and operations director of Namanje Event Solutions, said being in this industry is a personal achievement on its own.
“I cherish every opportunity and time I invest in this industry and hopefully, one day, I will achieve my own personal goal.’
N
amanje Events is a 100 per cent black youth-owned business events and destinations management company specialising in meetings, incentive programmes, conferences and events management. “I am responsible for the day-to-day operations of the company,” he said.
When did you realise you wanted to be in business events? After a few months of running the business, my partner and I joined The Branson Centre Of Entrepreneurship, which helped us narrow down our scope of focus as opposed to doing events in general.
Were you discouraged from pursuing a career in business events? Not at all. In fact, this was the most challenging step yet, and an exciting moment for my career as an entrepreneur.
How long have you been in the industry? I have been doing events on an ad hoc basis since 2007, but I formally got into the industry when Namanje Events was born.
What challenges do you face as a young person in this industry? Business events is a very challenging industry in a sense that it’s saturated with “big players” who have been in this game a long time. Luckily, our industry peers are very keen on sharing info and exposing us to opportunities within the market. This has assisted us in competing for business against these “big players” who, seemingly, have more experience and industry knowledge. Nothing is impossible.
What does your job entail? Do you ever have a typical day? Unlike ordinary employees, as an entrepreneur I don’t have a typical day. I juggle different roles in the company and I thank
God for my business partner Moses Gontai, who is always a shoulder to lean on when I need one. I sometimes work through the night and always have to be on my toes to hit the ground running when a need arises. It’s crazy.
Which personal traits do you need for this position? Resilience, passionate, flexible, strong-willed and, of course, some level of craziness is a must.
What advice would you offer young people who are reluctant to explore the business events industry? This is one of the most interesting and lucrative industries in the country and all I know is that this industry thirsts and hungers for the youth of this country. To the youth out there, there’s really nothing to fear about the business events industry but, at the same time, it is not for the faint-hearted. Trust me. Come and join us. n
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Executive Chef
Justin Jonah –
expressing boundless combinations Chef Justin Jonah, 29, has been a senior chef at Emperors Palace for the past two years, and has made a name for himself in the hospitality industry, both in South Africa and internationally for more than 12 years. With formal training in kitchen artistry in the mediums of ice, fruit, chocolate and sugar, Justin has honed his skills as a chef and successfully elevated his cooking into a form of art.
J
ustin was born in Durban, and schooled in Tongaat. He studied Culinary Arts at the International Hotel School for three years and a further three years in hospitality management. He chose not to pursue a front of house career, as he has an undeniable passion for being in the kitchen and creating culinary masterpieces. “I trained at Zimbali Lodge and Beverly Hills and was inspired by chefs such a Gerard van Student, Dean Urea and Peter Gyocsigy.” Justin has since worked in Dubai and Qatar for three years, at the prestigious Raffles, as well as various countries in West Africa. This Chef De Cuisine has co-owned two restaurants, Rendezvous Umhlanga and Rendezvous Umdloti, both ranked in the top 100 restaurants in South Africa from 2010 to 2012. Justin describes himself as consistent, persevering and, at times, pedantic. His hunger for knowledge and understanding people, cuisine and all forms of artistry from metal work, sculpturing, and sugar work is what inspires his fresh and creative ideas in the kitchen. He adds that being an artist and pursing the career of being a chef, provides him with daily opportunities to express his thoughts and ideas. Justin’s number one personal goal is to create a culinary signature dish that is identifiable with his personality. He would like the dish to be a physical, sustainable, nourishing embodiment of his growth as a chef, artist and the stage at which he is in his life.
He is committed to creating a standard of food and service excellence by building a team that shares the same vision and who will, ultimately, work together as a single unit. Justin prides himself on developing his team through the sharing of skills and knowledge, essential tools that ensures career growth. Justin’s reputable culinary career, ability to stay ahead of the dining curve will only continue to enhance the highly celebrated Aurelia’s restaurant at Emperors Palace. “I am very lucky to be working for the most dynamic and very busy restaurant in the Peermont group, and possibly Johannesburg. I look forward to the continued working relationship with the great front of house and back of house team in our constant pursuit to being the best and taking the restaurant to the next level,” Justin said. His advice to PCOs organising an event or congress, is: “Choose food and a function style that allows food to be shared, as that encourages delegates to move out of their comfort zones. Sharing food allows delegates to interact and creates a sense of comfort, as if one is dining with old friends.” On the issue of challenges, Justin said: “I have found in many instances that the management model of hospitality in South Africa is not sustainable. Teams are not inspired and engaged long enough to achieve results. Authority and empowerment should be disassembled to all levels of the organisation, and this is evident in some of the world’s leading hotels.” In terms of global trends, he said there is a definite modernist approach to the look of food and expressing food in a style or art form rather than just presenting food for consumption. “I believe the modernist approach will outlive the molecular phase of presenting food.” Justin is in a relationship with Chantell Gerber. They have been together for three years. “She is very supportive and also from the industry.” In his free time, he enjoys collecting and restoring classic cars, like old VWs and American muscle cars. In conclusion, Justin said: “Being a chef is definitely not as straightforward as it’s made out to be. It’s very physical and requires true commitment. It is, however, very rewarding in the sense of having job fulfilment. The learning curve never ends.” n
What is your signature dish? Seared duck on wushu pancake, nigiri sake orange sauce. It is an Asian style dish with various hints of the Asian continent, from tongarashi, crispy duck, ginger, garlic and all things aromatic. I would recommend an unfiltered sake to go with this dish.
What trends are emerging in the conference industry in regards to food? Definitely an appreciation for smaller portions, individual food items with greater variety, a smorgasbord of taste and flavour.
What has remained constant in this industry? Good food and good service is invaluable. And an ongoing increase in standards as the country becomes more educated and aware of international offerings.
What is your favourite beverage? Gin and tonic and ginger beer.
What is your favourite food? Pizza, crayfish braai, mussels with beer and pomme fritte.
What is your pet hate? How people believe that they have to tell you their opinions on food simply because everyone has some ability to cook.
What is your great love? I love everything vintage.
Are you adventurous? I am definitely adventurous. When I lived in Durban I free-dived often and absolutely loved the adrenalin rush.
Spotlight on
Even more to see and do on the Panorama Route
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he recently opened Thaba Moshate Hotel Casino and Convention Resort in Burgersfort is the newest casino resort in the Peermont stable. Rising majestically from Mpumalanga’s ancient Moroni mountains, this new destination on the breathtaking Panorama Route has something to offer almost every type of traveller.
A full-colour gaming experience The untouched scenery that surrounds the resort may appear to be the epitome of serenity but, once you enter the Thaba Moshate Casino Resort, you will be able to experience true thrill-a-minute exhilaration. Bold colours and friendly table rules invite players into the Ndebele decor inspired casino to enjoy the fun and convenience of cashless gaming at the 150 slots and eight tables available.
Top class conference facilities A classic conference centre comprising of the main Ebandla Room (meaning meeting), which caters for up to 108 delegates in cinema style, and the 14-seater Seboi Boardroom (named after Limpopo’s famous baobab tree). All meeting rooms feature the latest audiovisual equipment and flexible lighting options to suit any presentation style.
Glazed doors allow natural light into the Ebandla Room, which opens onto a private courtyard, enabling pre- and post-assembly gatherings. The conference centre design is inspired by the Ndawonhlangano, which means the “meeting place” or “gathering place” in isiZulu, while beautiful décor on the walls uses contemporary tapestry and African idioms in different colour schemes to depict the various seating options.
A genuine ‘see food’ restaurant The Platinum Aloe Restaurant at the resort is more than a restaurant; it’s a dining experience. Designed with dynamic open kitchens, display cooking is the order of the day. Patrons can sit back amid the relaxed, slightly eclectic décor and enjoy watching the capable chefs hard at work preparing mouth-watering meals. The restaurant also includes a private and sub-divisible dining room suitable.
Enjoy an event to remember Besides the state-of-the-art conferencing facilities available, the Thaba Moshate Casino resort also offers a truly unique function venue – the Moremi tent platform. The outdoor platform offers unbelievable
views across the valley and beyond, providing an unforgettable backdrop for weddings, private parties, entertainment spectaculars and larger conferences. For guests looking to wind down the day after a function can enjoy live entertainment and big screen sporting events in the vibrant Molecule Showbar, also a perfect after dinner drink destination or entertainment lounge for conference delegates who are staying in the hotel.
Go explore Thaba Moshate is an ideal base for exploring the famous and extremely beautiful Panorama Route. Including stops such as Graskop, Hazyview, Pilgrims Rest, Sabie and Ohrigstad, the route will enthrall visitors with its awe-inspiring views, magnificent mountains, endless skies and lush forests. Not to be missed is a visit to the Blyde River Canyon, the largest green canyon in the world and one of the most visited attractions in South Africa. After exploring the local scenery, guests can check into the 3-star select services modern Peermont Metcourt Hotel, relax and enjoy sundowners at the hotel swimming pool with its own terrace, loungers, and outside bar. n
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Venue Update
SUN International’s iconic Sun City
is being re-invented
Sun International’s legendary Sun City in the North West province is in the throes of an R800-million refurbishment to revitalise its iconic appeal and ensure it retains its rightful place as South Africa’s entertainment mecca, and one of the most exciting leisure destinations in the world.
This substantial investment is part of our promise to give our guests a place, and unmatched experiences, to create lasting memories.” Each of the resort’s four hotels, as well as the entertainment zones and food and beverage offering, will be revamped. The 382 luxury self-catering apartments at the Sun Vacation Club have already been upgraded, and trusted family restaurant brands, Spur, which opened recently, and Ocean Basket, to open soon, are onboard to enhance the timeshare family appeal.
M
Enhanced hospitality
ike van Vuuren, managing executive at Sun City says: “Sun City is the jewel in the crown of Africa’s largest tourism, leisure and gaming group. It has a special place in the hearts of the millions of people who visit the resort each year. Its re-invention is to ensure it stays at the cusp of experiential entertainment and leisure experiences.
Gary Player Health Spa and gym.
Sun City’s Cabanas hotel is currently undergoing an holistic refurbishment which includes a refresh of the guest rooms, reception area and restaurant. This is the first major upgrade of the hotel since 2007 when the rooms were restyled to mark the hotel’s 25th anniversary. The refurbishment started in January 2015 and is scheduled for completion towards the end of November 2015. The entrance and reception area are being remodelled for a more contemporary and modern feel, while still reflecting the hotel’s friendly character. The reception area is spacious with a balconied foyer overlooking the hotel’s restaurant which is in the process of being remodelled. Guests can look forward to a rejuvenated restaurant with a fresh and modern interior.
The Sun City Hotel, at the heart of the resort, is also being repositioned to provide an “always on”, Vegas-style party zone, complete with night clubs, burlesque clubs and restaurants. Just opened at the Sun City Hotel is Mugg & Bean. Offering the reassurance of familiarity and the generosity and warm service for which the brand is renowned, Mugg & Bean at the Sun City Hotel offers visitors a place to meet, eat and connect at any time of the day, right at the centre of it all at Sun City. The soon-to-open Legends will be an upmarket restaurant night spot showcasing memorabilia of celebrities who have stayed at Sun City over the years. Open until late, with entertainment and a great vibe, Legends will keep the over18s rocking ‘til the wee hours. At the five-star Cascades hotel, Santorini has made way for an upscale restaurant, Bocado, which pays homage to the vibrant culinary dishes of the Mediterranean, giving foodies a chance to explore classic and new flavours from the region. Presiding over the resort is The Palace, already famous as one of the Leading Hotels of the World. This hotel offers a new exclusive, ultra high-end casino, The Palace Villa and Salon, while its restaurants, Plume, and the Tusk Bar and Lounge, are also to be refreshed in the coming months. The refurbishment of the The Grill Room was completed in the first week of November.
Venue Update
More thrilling entertainment Already offering an unprecedented choice of thrilling outdoor and entertainment activities in one place, Sun City has bolstered its offering for teenagers and adventurers with the recent launch of an adventure hub, Adrenalin Extreme. Adrenalin Extreme offers heart-pounding, adrenalin-pumping outdoor activities including Drift Trikes, Hovercrafts, the Human Sling Shot and a quad 4x4 challenge. Now underway is the expansion of the Valley of Waves water park to offer new exciting rides and new food offerings. Changes at the Valley of Waves include the recent opening of a microbrewery-themed gastro pub, The Brew Monkey, which offers spectacular views over the tidal pool, with a choice of sitting indoors or outdoors on the deck. The menu boasts a selection of hungerbusting bar tins, light meals, gourmet burgers, snack boards and craft beers. The Valley of Waves also boasts a new, expansive and fresh fast food eatery, Food Factory, with a range of affordable choices to suit every taste. Soon to come is Sun Park, a multipurpose facility for hosting lifestyle events, music festivals, product launches and other
experiences. Ample and versatile, Sun Park will offer the support services of an indoor events venue with the flexibility of an outdoor space. The 2016 phase of the grand scale upgrade of Sun City will see the ambitious re-invention of the Entertainment Centre as an encompassing Experiential Centre. It will be home to arcade games, lazer tag, ten-pin bowling and other fun-filled activities for visitors of all ages. The Experiential Centre will also house a South African Hall of Fame honouring the country’s sports people and performing artists, as well as an optimised Convention Centre on the upper level. Until the re-engineering of the Entertainment Centre next year, visitors can explore recently added offerings such as the pop-up restaurants, Harvest Grill & Wine and Calisto’s, Smooch and the Sun City Collections store. During the upgrade of the Entertainment Centre, conferences will be accommodated at the Sun Sky Village, a temporary but fully-equipped facility near Sun City’s front entrance car park. The redevelopment of Sun City will reach full fruition by the end of 2016. The upgrades to the Sun Vacation Club restaurants, Cabanas and Sun City Hotel are scheduled for completion by December 2015. n
Game drive
Lost City golf course view from Crocodile Lounge
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THE DEBATE: Commissions
10 reasons to qualify for commission and clients. Venues value any business brought to them but prefer business from a professional event organiser to ensure they concentrate on providing exactly what the client wants to make their event a success. There are 10 duties that venues expect from a PCO to make the event a professional and successful one. By Georgie Colling, The Plan B Guru
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s a professional event organiser who often relies on 10 per cent commission from a venue when placing business, it is necessary to qualify for this in a professional way. Read what the definition of a professional is “engaged in a specified activity as one’s main paid occupation rather than as an amateur.” Clients set aside a lot of money for a conference or event to benefit their staff
QUALIFICATION 1
“To break through the ‘commission’ barrier, many companies are relying on this source of income to supplement revenue (for some, the only source of revenue, in which instance it is fine as they serve the interest of one client). “I have said it before and will say it again – we will only be accepted as professionals in a profession when paid our worth for the value we add by an end client. “Corporate governance best practices do not support the current dual income business model (commissionable as well as professional service fee). The initial purpose
Supplier contracts.
QUALIFICATION 6 Rooming list and dietary requirements.
QUALIFICATION 7 Site inspection meeting with all players including the client.
Perfect brief and a portfolio of evidence from your company.
QUALIFICATION 8
QUALIFICATION 2
QUALIFICATION 9
Signed contract on behalf of client.
Onsite at the event.
QUALIFICATION 3
QUALIFICATION 10
Deposit paid on time.
Account recon and feedback.
QUALIFICATION 4
I hope you consider that these 10 items are crucial when arranging an event. n
Programme of events.
Delegate registration.
VERSUS
No Commission Pieter Swart, CMP, CMM, managing director of Conference Consultancy South Africa (Pty) Ltd said:
QUALIFICATION 5
of commissionable structures stems from a time before our industry professionalised but failed to make the full transition to professional service fees. “Many attempts have been made over the years and most failed spectacularly. Is it perfectly acceptable when a third party remunerates a person for services based on the ‘value’ they add in the instance where that person/company also earns a professional service fee from an end client? “In this argument lies the problem, ‘value’ to whom? It is very difficult to motivate or even prove to an end client that their best interest has been served. Why does our profession, and the only one at that, continue to tolerate this undue practice?” n
‘
I believe that all PCOs should charge marketrelated rates for their services. If commissions were done away with tomorrow by every supplier, this would level the playing fields. Unfortunately, while commissions are received by PCOs, all PCOs are forced to buy into this in order to remain competitive. Denise Kemp, Eastern Sun Events
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A venue’s perspective Bronwen Cadle de Ponte, general manager of CSIR ICC “Having been in the industry for more than 20 years, and accepting most of our industry practices in South Africa without question for a lot of that time, I have come to realise that accepting the status quo and not regularly revisiting and revising standards and norms with a view to professionalising our industry could be holding back our industry from significant growth and international recognition. “I would dearly like to see better governance and transparency in our industry as I believe that can only lead to accelerated growth and new levels of professionalism.
Prime examples of areas where we can improve are the issue around commission and the conversations around whether or not venues should control or dictate what kind of events are hosted when and how close to events of a similar nature or theme. “While commission payments have always been a feature of our industry it does not mean that this model serves our industry or our clients’ interests best. “A more professional industry, driven by demand and value delivery, would rather function on a model of professional fees and shared marketing costs than a market driven by commission. A model where clients remunerate agents and organisers on a pre-
determined fee scale for services delivered and where venues share marketing costs upfront for bidding for events with organisers would be a more professional industry model and drive more appropriate behaviour and deliver better value to the whole chain than a commission model.” n
Venue News
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Venue News
Marriott International announces new appointment MARRIOTT International has announced the appointment of Clinton Arnot to the role of director, distribution strategy Middle East & Africa. Over the past 13 years, Mr Arnot filled a number of positions in Protea Hotels, a proud member of Marriott International, the leading global hotel group which acquired Protea Hotels last year. During that period, Mr Arnot gained extensive experience in the Sales and Distribution disciplines, serving as the head of online
distribution for Protea Hotels for the past seven years. He has a Diploma in hotel management, marketing, from City & Guilds. This will entail developing close relationships with regional stakeholders, and working to transform and modernise the systems used by traditional and offline wholesalers, as well as identifying technology and operational opportunities and providing guidance and localised education.” n
CSIR ICC recognised for service excellence THE CSIR International Convention Centre (CSIR ICC) recently won the Provincial and National Lilizela Tourism Award for Service Excellence in the Meetings Exhibition and Special Events (MESE) category. The Lilizela Tourism Awards recognise and reward tourism
players and businesses who work passionately and with pride to deliver a world class product and service and whose delivery grows South Africa’s global destination competitiveness. Bronwen Cadle de Ponte, general manager of the CSIR ICC, said, “We believe that this, as well as the ICC’s other accolades received during the year, testify to the demand for sterling service and international standard products offered by the ICC.” She continued: “We are proud to say that we have consistently received more than 98 per cent combined good and excellent ratings from delegates over the past seven years. It is great to know that delegates enjoy their events at our facilities to this degree.” Some notable events hosted at the CSIR ICC during the year include the Global Child Forum on Southern Africa conference, Sustainability Week Congress and Exhibition, 34th Annual Southern African Transport Conference & Exhibition, 2015 Society for Industrial & Organisational Psychology of SA (SIOPSA) conference, Skills Development Summit, the 5th CSIR Conference “Ideas that Work”, Chemicals and Land Remediation Summit and the 20th National Economic Development and Labour Council (Nedlac) Annual Summit. n Minister of Tourism, Derek Hanekom; and Melanie Pretorius, CSIR ICC customer and quality manager.
Venue News
SCC closes 2015 with African development summits economic prospects remain positive for the near and longerterm future and the continent looks ahead to opportunities for progress,” said Sandton Convention Centre executive director, Mati Nyazema. “We believe the high level Africa-focused Summits are crucially important to the development of the African continent and we are proud to be the host venue. We look forward to welcoming every delegate to these Summits and we wish them a productive time of innovative thinking and creative solutions for growth.” It has been proven that the ease of access to Johannesburg and Sandton’s central location in the commercial heart of South Africa make it a magnet for such Pan-African events, and this contributes immensely to higher delegate numbers for Pan-African conferences. Earlier this year, Sandton Convention Centre successfully hosted the 25th Assembly of African Union Heads of State and Government for the organisation’s 54 member states as well as the My World of Tomorrow conference, among other globally significant events. “We look forward to providing the venue for global events such as CITES 17th meeting of the Conference of Parties (CoP17), Arnold Sports Festival, and the International Commission on Large Dams, in 2016,” Ms Nyazema concluded. n
FOLLOWING a year of hosting significant global events, Sandton Convention Centre (SCC) will close 2015 as the platform for the promotion of the African agenda at two major development summits. The SCC has been announced as the host venue for the Forum on China-Africa Co-operation (FOCAC) Heads of State Summit and Sixth Ministerial Conference on 4 and 5 December, which will see Chinese President Xi Jinping paying a state visit to South Africa, hosted by President Jacob Zuma. The theme for the FOCAC Summit is “Africa-China Progressing Together: Win-Win Cooperation for Common Development”. On a recent visit to China, South African Minister of International Relations and Co-operation Maite NkoanaMashabane discussed the Summit and said areas of cooperation have been identified between China and South Africa. “… these are economic co-operation, integration, industrialisation, beneficiation, health, poverty eradication, and peace and security in Africa. These are the exciting things we want to do with China.” The massive Africities Summit 2015 – the mouthpiece for Africa’s 15 000 local governments from all regions of Africa – will take place at Sandton Convention Centre from 29 November to 2 December. This seventh Africities Summit is designed to link a clear understanding of likely future trends with strategic debate about what needs to be done at local level to address the emergency of service delivery, economic opportunities, safe and affordable mobility, and more. “This is an exciting time for Africa as the region’s macro-
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Venue News
Starwood strengthens West African footprint
STARWOOD Hotels & Resorts Worldwide, Inc. and Century Health and Hospitalities Limited have announced an agreement to open two new hotels in Abuja, Nigeria
under Starwood’s Westin and Four Points by Sheraton brands. Both hotels will add more than 600 rooms and 344 branded residences in the
region making it the largest hospitality development in the city. The dual hotel signing will strengthen the company’s portfolio in Nigeria to nine hotels by 2022, augmenting Starwood’s fast growing Africa pipeline. “I am delighted with the momentum Starwood is gaining in West Africa and the traction our brands are drawing,” said Hassan Ahdab, vice-president regional director, Starwood Hotels & Resorts, Africa and Indian Ocean operations. “Nigeria is one of Africa’s strongest hotel markets and continues to be key to our growth. While Four Points delivers excellent service at an honest value, Westin sets a welcoming tone with its sensory rich environment and a winning approach to well-being.” Scheduled to open in 2022, the hotels will be part of a 45 000 square metre mixed use development strategically located in Abuja’s central business district, adjacent to government institutions, corporations and key business houses. n
Market News
23
Thebe Reed Exhibitions
grows its African events
From left: Hanli Kritzinger, founder of Africa Automation; and Carol Weaving, managing director, Thebe Reed Exhibitions.
T
hebe Reed Exhibitions is delighted to announce that it has acquired Africa Automation Fair, the premier automation industry event in Southern Africa. Africa Automation Fair played host to 82 exhibiting companies from across the African and international automation industry during the 2015 edition from 5-7 May. The event attracted more than 4 000 industry visitors from within South Africa and across the sub-Saharan region. Africa Automation Fair will complement Thebe Reed Exhibitions’ existing portfolio of leading trade fairs. Carol Weaving, managing director of Thebe Reed Exhibitions, said: “Africa Automation Fair has established itself as the industry’s leading event with an unparalleled reputation for delivering quality and innovation. “We are delighted to be welcoming event founder Hanli Kritzinger to the Thebe Reed Exhibitions team and look forward to taking the event to even greater heights.” Richard Mortimore, chief executive officer, Reed Exhibitions UK and director, Thebe Reed Exhibitions, said: “The acquisition of Africa Automation Fair is an important step for Thebe Reed Exhibitions and evidence of our commitment to
building an exciting portfolio of events in the African region. “Partnering with Thebe in 2013 allowed us to combine their success in the region with Reed’s global brands and extensive sales networks, and it is events like Africa Automation Fair which give us great confidence for the future of the exhibitions industry in Africa.” Hanli Kritzinger, founder of Africa Automation Fair, said: “I am very excited to be working with Thebe Reed Exhibitions and looking forward to steering Africa Automation Fair to even greater success.” The next edition of Africa Automation Fair will take place at the Ticketpro Dome in Johannesburg, South Africa, on 13 - 15 June 2017. n
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SAACI News
SAACI plans to expand further into Africa
A
s the focus of international business shifts increasingly towards Africa as a continent with tremendous trade opportunity, the industry of accommodating and facilitating business must grow in tandem with it. Adriaan Liebetrau, chief executive officer of SAACI, said: “For this reason, the South African Association for the Conference Industry (SAACI) has laid out plans to increase its footprint throughout southern Africa, with a particular focus on neighbouring nations. The organisation is already seeing major success with its expansions within South Africa, recently opening branches in Mangaung, Tshwane and on the South Coast.”
SAACI specialises in the fields of conferencing and events, destination marketing, exhibitions, services, technical support, transport and venues. Mr Liebetrau, said: “The organisation seeks to link relevant enterprises and organisations while monitoring and maintaining high conferencing industry standards. Its goal is to extend these practices to all nine provinces by June 2016.” Following national coverage, SAACI aims to grow its base of operations into Namibia, Zimbabwe, Botswana and Mozambique by mid-2017. “The long-term goal is to reach nations such as Tanzania, Swaziland, Angola and
Kenya, which are all increasingly influential nations in the African business sphere, engaging with their tourism authorities to make Africa as a whole, a much more attractive business destination within the next five years,” Mr Liebetrau said. Conferences and conventions are where business people make the connections they need to ensure their own success; making meeting points and experiences meaningful and of a high quality must be a priority. SAACI has positioned itself as a major body to do this successfully and professionally, bringing trade and commerce to the fertile business environments in Africa. n
SAACI KZN hosted by The Royal Hotel The Royal Hotel of Durban pulled out all the stops to host SAACI KZN to a breakfast function in the Royal Grill. Nick Papadopoulos welcomed everyone and was followed by “NinetoFives” event specialists who gave a musical rendition to highlight Durban as a city. Kim Gibbens gave a short presentation on the purpose and an
overview of SAACI and Merryl Fairfoot, SA Tourism Convention Bureau, gave a short presentation on Meetings Africa 2016. The main speaker was Terence Delomoney, general manager of King Shaka Airport, who spoke on King Shaka International Airport; future plans for the airport; the World Routes Congress which was recently hosted in Durban,
and the new international airlines that will be flying into Durban, two of which are Qatar Airlines and Turkish Airlines. The audio-visual was supplied and sponsored by Deon, from Audio Pixel. There were several draws for the donated prizes handled by Scott Langley and Kim Gibbens. The function was very successful and much networking was achieved. n
Seen at the SAACI KZN breakfast
Evan Roberts, Makula Events; Ayanda Shabangu, Makula Events; and Pascale van Maris, Durban Country Club.
Nick Papadopoulos, Saaci KZN Chair, Eat Greek; and Mark Enslin, GM The Royal Hotel.
Liam Prince, Selbys; Scott Langley, Durban ICC; and Kim Gibbens, Aqua Mice.
Ayo Ablolu, Aqua Tours; Keith Bentley, Riverside Hotel and Spa; and Carol Macnab, Saaci KZN co-ordinator.
Nick Papadopoulos, Eat Greek, Saaci Kzn Chair; Colin Naidoo, King Shaka International Airport; and Kim Gibbens, Aqua Mice.
Erin Ryan, Confco; Shawn Mthombeni, Saaci National; and Sithembile Nzania, Confco.
SAACI News
Seen at the SAACI KZN breakfast
Delia Samuel, Olive Convention Centre; Lisa Lovegrove, Tsogo Sun; Michele King, Tsogo Sun; Lee-Ann Dahl, Durban ICC; Mbali Hlojgwane, Durban ICC; and Merryl Fairfoot (standing at the back) SA Tourism.
Gugu Cele, Durban KZN Convention Bureau; and Sean Uys, Beach & Bush.
Terrilyn Goldman, Greyville Convention Centre; Angela Scott, Logico Creative Solutions; Tracy Short, Nine to Fives; and Shelley-Ann Taylor, Nine to Fives.
Boniwe Majwede, Rory Booth, and Jacobus van Heerden, all of Nine to Fives.
Terence Delomoney, King Shaka International Airport, guest speaker; and Adriaan Liebetrau, CEO Saaci.
Are ongoing SA challenges affecting your business? By Andrew Stewart, SAACI Eastern Cape chairman In August this year, I was “stuck” in the office as protestors burned tyres a short distance from our front door. Two weeks ago, striking workers at one of our conference facilities caused some trouble by hiding key equipment and vandalising signage, and this week, the local bus company drivers are into day 20 of an intimidation strike causing havoc for many who rely on the service to get to work. I am aware and supportive, in most cases, of the plight of those who take part in the protests and strike action in our country. I feel that sometimes government and industry don’t
hear the ongoing cries for help in these tough times. With this weighing on my mind I thought it would be interesting to find out how our industry is affected as a whole and how we, as individuals, deal with these ongoing challenges. I can accept the need to protest and strike but I do object when violent and anarchistic means are used. Unfortunately, this appears to be the norm nowadays. The price in lost time and reparations in general is massive and I would imagine that small and large companies involved with conferencing carry a cost. Is this a big enough problem among SAACI members, with the other challenges facing our industry like visa regulations and load shedding, that we should be discussing and looking for solutions to, or do we continue to live with it? n
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EXSA News
EXSA’s 2016 conference announced
T
he Exhibition & Events Association (EXSA) recently announced that its annual two-day conference will be held at the iconic Spier Wine Estate in 2016. The conference will take place from Sunday, 31 January, to Wednesday, 2 February, and will have various speakers to cater for all the different forums of the Association – organisers, venues, suppliers/ services and the young professionals forum. Non-members of the Association are also welcome to attend.
For 35 years, EXSA has drawn attendees to its annual conference with great content and networking. EXSA’s 2016 conference promises to bring another great programme, along with some surprises, including a farmstyle picnic and speed dating on the Sunday afternoon to allow for attendees to gather and network with each other. The programme will then kick off on Monday morning, featuring a number of keynote speakers presenting delegates with the latest insight, practical tools and strategic guidance related to the industry.
The day will end with a superb dinner set out under the stars. Tuesday morning will begin with EXSA‘s Annual General Meeting, followed by further enticing sessions. Attend EXSA’s annual conference to grow and reinforce your knowledge, to network while engaging with like-minded people and to trade ideas, keep an eye on the competition and keep up with the latest trends within the exhibition industry. The more you can fit into your schedule, the more you are learning and the more knowledgeable and passionate you are to prospective clients. This conference may also give you your next big idea, or inspire you to change your way of doing business and possibly growing it further. The full programme will cover a number of aspects of the South African exhibition industry. There are also various exciting sponsorship opportunities and a few surprises which will follow. EXSA takes great pleasure in inviting both EXSA members and non-members to participate in the conference and share in the knowledge and networking opportunities. For delegate costs and further information, call the EXSA office on 011 805 7272 or email: aimee@exsa.co.za n
Site news
Site SA embraces disabilities
S
ite Southern Africa recently invited members and key players in the business tourism industry to listen to two amazing speakers, both involved in tourism for disabled or impaired travellers. Fanie du Toit, from the South African Hearing Institute, gave the group a brilliant insight into the life of a deaf person. Fanie became completely deaf in his early 20s as the result of an explosion and had to adjust his life in many, many ways. He recently became the recipient of two cochlear implants and can hear again for the first time in 25 years. This brought about a whole new set of changes. He practically had to learn to speak from scratch. Fanie took us through a variety of scenarios that deaf people and people with hearing impairment have to go through every day. Not all hearing disabilities are the same. It is very different for a person who grew up deaf, as opposed to a person who became deaf later on in life. The adjustments are completely different and very interesting that many individuals who became deaf later in life, often cannot speak sign language – a common misconception for people with hearing. The event was held at the Park Inn by Rezidor, Cape Town Newlands. It was heart-warming to learn that the hotel is partially owned by the deaf society and that they have 12 deaf people on the team. The banqueting supervisor, Bruce,
addressed the group via an interpreter and told us the most amazing story. He was unable to get a job for most of his life, being deaf. Two years ago he was offered a training programme in hospitality and today is a fully functional member of the Park Inn Newlands food and beverage team. The group was also addressed by trekking specialist, Lance de Witter, of Tribe Safaris. Lance was the first person to take a blind individual to summit Kilimanjaro. Lance and his wife specialise in trekking with travellers with all sorts of disabilities. His presentation on how the first trekking event with blind people came about was a massive learning curve for him and his professional guides. It was a time-consuming exercise with the guides having to learn HOW to guide blind people and to offer a running commentary of the scenery as they went along. Today, Lance and his wife runs regular treks for disabled people around the world and keep overcoming new challenges with each trip. Ultimately, the workshop was a huge eye-opener for everyone in the room and made us realise how much more we can (and should) do from a hotelier, restauranteur and other service provider perspectives. There exists massive opportunities to train our management and staff to firstly become more sensitive to various
disabilities and impairments, how to recognise and deal with these situations. Generally, we tend to shy away from it, rather than embracing it. We all need to learn more about it and work towards making our facilities much more user friendly. There are so many things people without disability take for granted – consider checking into a hotel when you are in a wheelchair and the front desk is 1,2 m high. What do we do to make that person feel welcome rather than a burden? How do deaf people know housekeeping is knocking on the door? How should a waiter react when serving a quadraplegic in a restaurant? How many of us employ people with a disability in our companies? We have much to learn and look forward to engaging more with Fanie and Lance, to find opportunities to create awareness and eventually creating training programmes targeted towards the hospitality industry. n
What we’re all about ... motivational experiences Why we do it? ... business results Site Organisational Mission • • •
Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures Site serves as a source of knowledge and best practices where members can make personal connections that sustain professional growth Contact Tes Proos Office: + 27 (0)21 555 3617 Fax: 086 698 7792 Only one organisation sits at the critical intersection between those who E-mail: tes@crystalevents.co.za seek the benefits of motivational tools and those who can provide these extraordinary experiences. That organisation is Site ... www.crystalevents.co.za
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Calendar
Local and international conferences, workshops and exhibitions of interest to the conference, exhibition and special events market For free entries in this calendar, please supply information to: Contact Publications, PO Box 414, Kloof 3640. Tel: (031) 764-6977. Fax: (031) 764-6974. E-mail: colleen@contactpub.co.za local: 2016 FEBRUARY 18-21: IAPCO 2016. Venue: Cape Town International Convention Centre, Cape Town. More information: www.iapco2016.co.za FEBRUARY 23-24: MEETINGS AFRICA. Venue: Sandton Convention Centre, Sandton, Johannesburg. More information: www.meetingsafrica.co.za/
International: 2016
July 24-26: SAACI Congress. Venue: Mangaung (Bloemfontein). More information: Adriaan Liebetrau. Tel: (011) 880-5883. E-mail: gm@saaci.org. Website: www.saaci.org
International: 2016
FEBRUARY 9-11: IBTM Arabia. Venue: Jumeirah at Etihad Tower, Abu Dhabi. More information: ibtmarabia.helpline@reedexpo.co.uk. Tel: +44 (0) 20 8271 2127
SEPTEMBER 27-29: IT&CMA. Venue: Bangkok Convention Centre, CentralWorld Bangkok, Thailand. More information: E-mail: itcma@ttgasia. com. Website: www.itcma.com
FEBRUARY 23-24: AIME. Venue: Melbourne Convention Centre, Melbourne, Australia. More information: aime@reedexhibitions.com.au Tel: +61 2 9422 2500
OCTOBER 18-20: IMEX AMERICA. Venue: Sands Expo & Convention Centre, Las Vegas, USA. More information: www.imexamerica.com
MARCH 2-4: COCAL 2016. Venue: Guadalajara, Mexico. More information: www.cocal2016mexico.com/ MARCH 16-18: ACE of M.I.C.E. Exhibition. Venue: Istanbul Congress Centre + Istanbul Lutfi Kirdar. More information: Tel: +90 (216) 465 95 56-57. E-mail: info@ameistanbul.com. Website: www.ameistanbul.com/ APRIL 19-21: IMEX frankfurt. Venue: Frankfurt, Germany. More information: Tel: +44 1273 227311. Website: www.imex-frankfurt.com
NOVEMBER 12-16: 55th ICCA Congress. Venue: Kuching, Malaysia. More information: Mathijs Vleeming, marketing project manager, ICCA, Toren A, De Entree 57 1101 BH Amsterdam, The Netherlands. Tel: +31 20 398 1962. E-mail: mathijs@icca.nl. Website: www.iccaworld.com NOVEMBER 29-DECEMBER 1: IBTM WORLD. Venue: Barcelona, Spain. More information: ibtmworld.sales@reedexpo.co.uk
International: 2017
MAY 25-27: IAPCO EDGE Seminar. Venue: Whistler, Canada. More information: info@iapcoeducation.org. Website: www.iapcoeducation.org
MAY 16-18: IMEX Frankfurt. Venue: Frankfurt, Germany. More information: Tel: +44 1273 227311. Website: www.imex-frankfurt.com
JUNE 14-16: THE MEETINGS SHOW. Venue: Olympia, London, UK. More information: Steve Knight, Event Director. E-mail: steve.knight@centaurmedia. com. Website: www.themeetingsshow.com
DATE TBA: 56th ICCA Congress. Venue: Prague, Czech Republic. More information: Mathijs Vleeming, marketing project manager, ICCA, Toren A, De Entree 57 1101 BH Amsterdam, The Netherlands. Tel: +31 20 398 1962. E-mail: mathijs@icca.nl. Website: www.iccaworld.com
JUNE 15-17: IBTM AMERICA. Venue: Nashville, USA. More information: E-mail: ibtmamerica@reedexpo.com. Website: www.ibtmamerica.com
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Directory
OFFICE BEARERS National Chairperson: Zelda Coetzee Vice Chairperson: Wayne Johnson Treasurer: Glenn van Eck CMP Vice Treasurer: Keith Burton Chief Executive Officer: Adriaan Liebetrau Physical Address: Association Hub, 158 Jan Smuts Avenue, 4th Floor East Wing, Rosebank 2196; Box 381, Parklands 2121. Tel: (011) 880-5883
BOARD OF DIRECTORS: Gwynneth Arendse-Matthews CMP (C&E Forum): Southern Cross Conferences. Tel: (021) 683 5106. Cell: 082 414 4378. E-mail: gwyn@scconferences.com Keith Burton: African Agenda. Tel: (021) 683 2934. Cell: 083 415 4111. E-mail: keith@africanagenda.com
EASTERN CAPE Chairperson: Andrew Stewart Vice-Chairperson: David Limbert Treasurer: Glenn van Eck Co-ordinator: Wendy Knott-Craig Committee: Natalie de Lange; Gill Dickie; Rachel Greensmith; Sadie Isaacs; Cheryl Kietzmann; Leigh Myles-Rohroft; Toni Payne; Alastair Stead; Patsi van Zyl. Eastern Cape Co-ordinator: Wendy Knott-Craig. Tel: (041) 360-4415. Cell: 073 201-8699. E-mail: ec.za@ saaci.org Natalie de Lange: Bojangles Caterers. Tel: (041) 5863700. Cell: 083 469-7259. E-mail: bojangle@global. co.za Gill Dickie: Budget Car Hire. Tel: (041) 581-4242. Cell: 079 527-7619. E-mail: gilld@budget.co.za Rachel Greensmith: The Boardwalk. Tel: (041) 5077777. Cell: 082 290-4617. E-mail: rachel.greensmith@ za.suninternational.com Sadie Isaacs: Nelson Mandela Metropolitan Municipality. Tel: (041) 582-2575. Cell: 082 990-7652. E-mail: conference@nmbt.co.za Cheryl Kietzmann: The Function Warehouse. Tel: (041) 581-0454. Cell: 083 593-7239. E-mail: cheryl@ thefunctionwarehouse.com David Limbert: Magnetic Storm. Tel: (041) 393-4800. E-mail: david@magnetic.co.za Leigh Myles-Rohroft: Hotel Savoy (JH Group). Tel: (041) 368-8343. Cell: 083 228-3928. E-mail: leigh@ jhgroup.co.za Toni Payne: Access Management. Tel: (041) 408-8958. Cell: 084 421-2623. E-mail: toni@accessmanagement. co.za Alastair Stead: Scan Display. Cell: 073 236-6618. E-mail: alastair@scandisplayec.co.za Andrew Stewart: PeriExpo. Tel: (041) 578-5987. Cell: 082 581-3733. E-mail: andrew@periexpo.co.za Glenn van Eck CMP: Magnetic Storm, Box 27427, Greenacres 6057. Tel: (041) 393-4800. E-mail: glenn@ magnetic.co.za Patsi van Zyl: The Green Room Design Company. Tel: (041) 581-8903. E-mail: patsi@greenroom.co.za KWAZULU-NATAL Chairperson: Nick Papadopoulos Vice-Chairperson: Imrah Ahmed Treasurer: Dawn Holmwood Co-ordinator: Carol Macnab Committee: Kim Gibbens; James Seymour; Zelda Robertson; Denver Manickum; Keith Bentley; Scott Langley; KwaZulu-Natal Co-ordinator: Carol Macnab. Cell: 079 072-0133. E-mail: kzn.za@saaci.org Imran Ahmed: Aqua Tours & Transfers. Tel: (086) 1002782. E-mail: imran@aquatours.co.za Keith Bentley: The Gateway Hotel. Tel: (031) 536-9200. Cell: 083 779-3567. E-mail: gm@ thegatewayhotel.co.zaa Kim Gibbens: Aqua Mice. Tel: 086 100-2782. Cell: 082 318-1671. E-mail: kim@aquamice.co.za. Marlene Govender: Durban ICC. Tel: (031) 360-1000. E-mail: marleneg@icc.co.za Dawn Holmwood: Tel: (031) 765-7494. Email: dawnholmwood@outlook.com
Zelda Coetzee: Imfunzelelo Tourism & Event Specialists. Tel: (021) 674-0013. Cell: 084 657-5476. E-mail: zelda@ imfunzelelo.co.za Dorcas Dlamini (Venue Accommodation Representative): Protea Hotel Group. Tel: (011) 275 1000. Cell: 082 903 7204. E-mail: dorcas@proteahotels.com Wayne Johnson: Fancourt. Tel: (012) 653 8711. Cell: 083 448-1324. E-mail: waynej@fancourt.co.za Crystal Kasselman (WC Chair): Centeq Events. Tel: (021) 9489549. Cell: 082 414-4471. E-mail: crystal@centeqevents.co.za Denise Kemp (Public Officer): Eastern Sun Events. Tel: (041) 374-5654. Cell: 082 654-9755 E-mail: denise@easternsun.co.za Aidan Koen (NTB Chair): Scan Display Solutions Pty Ltd. Tel: (011) 447-4777. Cell: 082 561-3188. E-mail: aidan@scandisplay.co.za Nonnie Kubeka (Government Representative): Gauteng Convention Bureau. Tel: (011) 085 2500. Cell: 083 571 7410. E-mail: nonnie@gauteng.net Adriaan Liebetrau: Tel: (011) 880-5883. Cell: 082 863-6302 E-mail: adriaan@saaci.org Nick Papadopoulos (KZN Chair): Eat Greek. Tel: (031) 5633877. Cell: 084 450 5011. E-mail: eatgreek@telkomsa.net Kim Roberts (Advisory Board Representative): The Forum Company. Tel: (011) 575 3750. Cell: 082 652 2008. E-mail: kim.roberts@theforum.co.za Scott Langley: Durban ICC. Tel: (031) 360-1000. Cell: 082 805-8794. E-mail: scottl@icc.co.za Denver Manickum: I-Cube Alternative Advertising. Tel: (031) 701-0474. Cell: 083 482-8525. E-mail: denver@icube.co.za Nick Papadopoulos: Eat Greek. Tel: (031) 563-3877. E-mail: eatgreek@telkomsa.net Zelda Robertson: Tsogo Sun. Tel: (031) 362-1360. E-mail: zelda.robertson@tsogosun.com James Seymour: Durban KwaZulu-Natal Convention Bureau. Tel: 031 366-7575. Cell: 082 925-5508. E-mail: james@durbankzncb.co.za NORTHERN TERRITORIES Chairperson: Aidan Koen Vice-Chairperson: Estelle Lötter CMP Treasurer: Joe Hattingh Co-ordinator: Heather Heskes Committee: Aidan Koen, Chris Prieto CMP, Brian Prowling, Bronwen Shaw, Gabi Babinszky, Yolande van den Berg NTB Co-ordinator: Heather Heskes. Tel: (011) 787-4672. Cell: 076 321-6111. E-mail: gp.za@saaci.org Gabi Babinszky: Compex. Tel: (011) 262-2490. Cell: 086 658-5059. E-mail: gabi@compex.co.za Joe Hattingh: Lumi Mobile. Tel: (012) 345-5161. Cell: 082 329-6569. E-mail: joe@lumimobile.com Wayne Johnson: Fancourt. Tel: (012) 653 8711 Cell: 083 448-1324. E-mail: waynej@fancourt.co.za Aidan Koen: Scan Display Solutions Pty Ltd. Tel: (011) 447-4777. Cell: 082 561-3188. E-mail: aidan@ scandisplay.co.za Estelle Lötter CMP: Ripcord Promotions. Tel: (011) 482-2835. Cell: 082 651-4556. E-mail: estelle@ripcord. za.com Chris Prieto CMP: Tel: (011) 973-5138. Cell: 083 7782644. E-mail: saaci.chrisprieto@gmail.com Brian Prowling: IEBE. Tel: (011) 463-1767. Cell: 083 379-3154. E-mail: brian@iebe.co.za Bronwen Shaw: Crowne Plaza Johannesburg – The Rosebank. Tel: (011) 448-3600. Cell: 083 646-8778. E-mail: bronwens@therosebank.co.za Yolandé Van Den Berg: Selah Productions. Tel: (011) 913-0326. Cell: 083 323-3910. E-mail: info@ selahproductions.co.za GAUTENG/TSHWANE Chairperson: Robert Walker Vice-Chairperson: Melanie Pretorius Treasurer: Marius Garbers Co-ordinator: Heather Heskes Committee: Anette Burden; Nellie Swart; Leon Pheiffer; Neliswa Nkani; Oscar Motsepe; Pieter Swart; Roz Prinsloo; Jeana Turner Gauteng/Tshwane Co-ordinator: Heather Heskes. Tel: (011) 787-4672. Cell: 076 321-6111. E-mail: gp.za@saaci.org Anette Burden (Stakeholder Engagement): Casa Toscana Lodge. Tel: (012) 248 8820. Cell: 082 787 6144. E-mail: anette@casatoscana.co.za Marius Garbers: Baagisane. Tel: (012) 362 6327. Cell: 082 789 7963. E-mail: mgwcom@mweb.co.za Oscar Motsepe (Community): Lesett Corporation. Tel: (012) 661 3100. Cell: 082 807 7000. E-mail: oscar@lesett.com
Esmare Steinhöfel (Chair: Venue Forum): CTICC. Tel: (021) 410-5000. Cell: 071 888 2624. E-mail: esmare@cticc.co.za Andrew Stewart (EC Chair): PeriExpo. Tel: (041) 581 3733. Cell: 082 578 5987. E-mail: andrew@periexpo.co.za Glenn van Eck CMP: Magnetic Storm. Tel: (041) 393 4800. Cell: 082 800 2616. E-mail: glenn@magnetic.co.za ADVISORY BOARD:
Helet Borchardt (Community): Sanlam. Tel: (021) 947-4486. Cell: 082 458 8211. E-mail: helet.borchardt@sanlam.co.za Kim Roberts (Intelligence): The Forum Company. Tel: (011) 575 3750. Cell: 082 652 2008. E-mail: kim.roberts@theforum.co.za Liezel Short (Academy): Red Hot Events & Hiring. Tel: (021) 510 0547. E-mail: liezel@redhotevents.co.za Jaques Fouche (Into Africa): Gearhouse SA Pty Ltd. Tel: (021) 9297232. Cell: 083 607 2046. E-mail: jaques.fouche@gearhouse.co.za Liam Prince (Branding & Communication): Selbys Productions. Tel: (031) 700 6697. Cell: 072 589 8782. E-mail: liam@selbys.co.za Lillian Hlabangane (Stakeholder Engagement): City of Tshwane. Tel: (012) 358 8248. Cell: 082 700 5172. E-mail: LilianH@tshwane.gov.za Bronwen Shaw (Sustainability): Crowne Plaza Johannesburg – The Rosebank. Tel: (011) 448-3600. Cell: 083 646-8778. E-mail: bronwens@ therosebank.co.za Moses Gontai (Future Focus): Namanje Event Solutions Pty Ltd. Tel: (011) 538 7262. Cell: 073 407 9322. E-mail: moses@namanjevents. co.za
Neliswa Nkani (Branding & Communication): City of Tshwane. Tel: (012) 358 7750. E-mail: neliswan@ tshwane.gov.za Leon Pheiffer (Future Focus): EPH Productions. Tel: (011) 100 3305. E-mail: leon@montededios.co.za Melanie Pretorius (vice-chairperson): CSIR. Tel: (012) 841 3821. E-mail: mpretorius1@csir.co.za Roz Prinsloo (Sustainability): Workshops Anonymous. Tel: (012) 661 9229. Cell: 083 407 8583. E-mail: roz@workshopsanon.co.za Dr Nellie Swart (Academy): UNISA. Tel: (012) 433 4678. Cell: 082 771 0270. E-mail: swartmp@unisa.ac.za Pieter Swart (Intelligence): Conference Consultancy SA Pty Ltd. Tel: (012) 349 2301. Cell: 083 230 0763. E-mail: pieter@confsa.co.za Jeana Turner (Into Africa): NFS Technology Group. Tel: (011) 394 9554. Cell: 071 440 3617. E-mail: jeana@nfs.co.za Robert Walker (chairperson): Jukwaa Group. Tel: (012) 667 2074. Cell: 082 550 0162. E-mail: r.walker@ jukwaa.net WESTERN CAPE Chairperson: Crystal Kasselman Vice-Chairperson: Desireé Smits van Waesberghe Treasurer: Jaques Fouche Co-ordinator: Lara van Zyl Committee: Jaco du Plooy, Kurt Johnson, Janine Abrahams, Esti Venske, Lerisha Mudaliar, Liezel Short; Thiru Naidoo, Zeenat Parker. Western Cape Co-ordinator: Lara van Zyl. Cell: 082 223-4684. E-mail: wc.za@saaci.org Janine Abrahams: Tourvest. Tel: (021) 525-2500. Cell: 083 440-06806. E-mail: jabrahams@tourvestdm. com Angelique Isaacs: Impact Incentives & Events. Tel: (021)712-5358. E-mail: angelique@impact-incentives.co.za Jaco du Plooy: NH Lord Charles Hotel. Tel: (021) 855-1040. E-mail: j.duplooy@nh-hotels.co.za Jaques Fouche: Gearhouse SA (Pty) Ltd. Tel: (021) 929-7200. Cell: 083 607-2046. E-mail: jfouche@ gearhouse.co.za Kurt Johnson: AV Alliance. Tel: (021) 469-1420. Cell: 082 822-8867. E-mail: kurt@avalliance.co.za Crystal Kasselman: Centeq Events. Tel: (021) 948-9549. Cell: 082 414-4471. E-mail: crystal@ centeqevents.co.za Lerisha Mudaliar: Cape Town & Western Cape Convention Bureau (Wesgro). Tel: (021) 487-8694. Cell: 072 631-7674. E-mail: lerisha@wesgro.co.za Thiru Naidoo: Cape Town & Western Cape Convention Bureau (Wesgro). Tel: (021) 487-8600. E-mail: thiru@wesgro.co.za Zeenat Parker: HWB Communications. Tel: (021) 421-0430. Cell: 081 248 2801. Email zeenat@hwb. co.za, Liezel Short: Red Hot Events. Tel: (021) 510-05478. Cell: 083 283-2330. E-mail: liezel@redhotevents. co.za Desireé Smits van Waesberghe: Capemotion. Tel: (021) 790-2190. Cell: 072 335-5282. E-mail: dsmitsvanwaesberghe@helmsbriscoe.com Esti Venske: Cape Peninsula University of Technology. Tel: (021) 460 3518. E-mail: venskee@ cput.ac.za
Directory Andrew Binning (Organiser Forum): Inkanyezi Event Organisers. Tel: (041) 363-0310. Cell: 082 372-9247. E-mail: andrew@inkanyezi.co.za Lindy Cambouris (Venue Forum): Cape Town International Convention Centre. Tel: (021) 410-5000. Cell: 071 888-2625. E-mail: lindy@ cticc.co.za EXSA OFFICE National Chairperson: Brad Alder Immediate Past Chair: Nigel Walker Treasurer: Jason King General Manager: Sue Gannon, Box 2632, Halfway House 1685. Tel: (011) 805-7272. Fax: (011) 805-7273. E-mail: exsa@exsa.co.za Website: www.exsa.co.za. BOARD MEMBERS Brad Alder: Octanorm. Tel: (011) 433 2010. Fax: (011) 433 1927. Cell: 082 445-2661. E-mail: brad.alder@octanorm.co.za
Karen Healy (Western Cape Forum Chair): Resource Design. Tel: (021) 510-7776. Cell: 082 893-6036. E-mail: karen@resourcedesign. co.za Jason King: Hypenica. Tel: (021) 700-4300. Cell: 072 386-7321. E-mail: jason.king@ hypenica.com
OFFICE BEARERS: Chapter President: Tes Proos, Crystal Events, Box 50596, Waterfront 8002. Tel: (021) 555 3617. Fax: 086 698 7792. E-mail: tes@crystalevents.co.za
ICCA – International Congress & Convention Association
Doug Rix (Suppliers Forum): DK Design. Cell: 082 579-7071. E-mail: Dougrix@wol.co.za Clive Shedlock (Venue Forum): JHB Expo Centre. Tel: (011) 494 1920. Fax: (011) 494 1005. Cell: 083 589-8422. E-mail: karabo@ expocentre.co.za Lorraine Strydom (Venue Forum): Sandton Convention Centre. Tel: (011) 508-0474. Cell: 084 568-1277. E-mail: Lorraine.Strydom@ tsogosun.com
Graeme Marshall (Suppliers Forum): Gearhouse South Africa. Tel: (011) 508-0472. Cell: 083 607-3036. E-mail: graeme.marshall@ inhousevtm.com
Nigel Walker: Complete Exhibitions. Tel: (012) 667-2074. Fax: 086 653 2616. Cell: 082 5517604. E-mail: nigel@compex.co.za
Immediate Past President: Debbie de Villiers, Terra Nova, Box 51170, Waterfront 8002. Tel: (021) 448 9965. Fax: (021) 448 7244. e-mail: debbie@terra-nova.co.za
Barry Futter (CSR Projects): Adventure Works. Tel: (021) 790-9015. Fax: (021) 790-6245. E-mail: barry@ adventureworks.co.za
Committee Members Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence
Bronwyn Mathias (Young Professional Forum Chair): Seatworks. Tel: (011) 027-6360. Cell: 082 774-6570. E-mail: bronwyn@seatworks. co.za
Nicole Smith (Membership): The 12 Apostles Hotel. Tel: (021) 437-9000. Fax: (021) 437-9055. E-mail: nsmith@rch.co.za
Peter John Mitrovich (Treasurer-Elect): Grosvenor Tours. Tel: (021) 460-4700. Fax: (021) 448-0003. E-mail: Peter-John.Mitrovich@grosvenortours.co.za
Geoff Saner (Treasurer): Leading Incentives (Pty) Ltd. Tel: (011) 022-9264. Fax: (086) 615-0110. E-mail: info@li.co.za
Robin McLeod (Cape Town Events and Education): Green Route. Tel: (021) 447-3607. Fax: (086) 6366942. E-mail: robin@greenroute.co.za
Henk Graaf (Gauteng Events): SW Africa Destination. Tel: (011) 880-0910. E-mail: henk@ swafrica.co.za
Adriaan Fourie (PR and Social Media): Cape Town & Western Cape Convention Bureau. Tel: (021) 487-8600. Fax: (021) 487-8700. E-mail: adriaan@wesgro.co.za
Daryl Keywood (Meetings Africa): Walthers DMC. Tel: (011) 467-8867. Fax: 086 654-6438. E-mail: daryl@walthers.co.za
ICCA African Chapter: Chairperson: Gadi Mbuya, Shades of Green Congresses, Arusha, Tanzania Tel: +255 272050081 / +255 789655690 E-mail: ceo@shadesofgreensafaris.net
Secretariat: Chris Prieto CMP, ICCA Africa Regional director. Cell: 072 273 7230. E-mail: africa@icca.nl. Website: http://www.iccaworld. com/dbs/africanchapter
Vice-chairperson: Fred Simiyu, Kenyatta ICC Tel: +254 20 2214535 e-mail: fred.simiyu@kicc.co.ke President: Nina Freysen-Pretorius, The Conference Company. Tel: (031) 303 9852. Fax: (031) 303 9529. e-mail: nina@confco.co.za
ICCA African Regional Office: Regional Director Africa: Chris Prieto CMP, PO Box: 4957, Atlasville 1465. Cell: 072 273 7230. E-mail: africa@icca.nl. Website: http://www. iccaworld.com
Other ASSOCIATIONS OF INTEREST TO THE INDUSTRY ABTA – African Business Travel Association, Box 2594, Pinegowrie 2123. Tel: (011) 888-8178. Fax: (011) 7823814. Cell: 083 679-2110. E-mail: monique@abta.co.za. Website: www.abta.co.za. Founder: Monique Swart. ANTOR – Association of National Tourist Office Representatives. President: Hélène Bezuidenhoudt. Vice-president: Wendie White. Treasurer/Secretary: TBC. Postal Address: Box 41022, Craighall 2024. Cell: 083 200 4444. Fax: (011) 523-8290. E-mail: helene. bezuidenhoudt@franceguide.com ASATA – Association of Southern African Travel Agents, P O Box 650539, Benmore 2010. Tel: (011) 2930560/61. Fax: 086 504-9767. E-mail: barbara@asata. co.za. Chief Executive Officer: Otto de Vries. Cell: 076 140-7005. Fax: 086 505-1590. Office Manager: Barbara Viljoen. FEDHASA National Office – Federated Hospitality Association of Southern Africa, Box 71517, Bryanston 2021. Tel: 0861 333 628. Fax: 0867 165 299. E-mail: fedhasa@fedhasa.co.za. Website: www.fedhasa.co.za Manager – National Office: Lynda Bacon.
PSASA – Professional Speakers Association of Southern Africa. Tel: (011) 462-9465. Fax: 086 515-0906. Cell: 083 458-6114. E-mail: nikki@psasouthernafrica. co.za Website: http://www.psasouthernafrica.co.za Executive Director: Nikki Bakker. SABOA – Southern African Bus Operators Association, Postnet Suite 393, Private Bag X033, Rivonia 2128. Tel: (011) 011 9288 Fax: (011) 011 9296. E-mail: saboa@ saboa.co.za President: Mr A Sefala. Executive Manager: Mr E Cornelius. SATI – South African Translators’ Institute. Executive Director: Marion Boers Tel: (011) 803 2681. E-mail: office@translators.org.za Website: www.translators. org.za SATSA – Southern Africa Tourism Services Association, Box 900, Ferndale 2160. Tel: (011) 886-9996. Fax: +27 866832082. E-mail: jennym@satsa.co.za. Website: www.satsa.com. Chief Executive Officer: David Frost. Chief Operations Officer: Jenny Mewett. SKAL International South Africa. For full details go to www.skalsouthafrica.org or contact Skal International
secretary Anne Lamb on tel/fax: (021) 434-7023. Cell: 082 708-1836. E-mail: anne@yebo.co.za. STA – Sandton Tourism Association. Tel: 083 558-5445. E-mail: secretariat@sandtontourism.com. Website: www.sandtontourism.com. TBCSA – Tourism Business Council of South Africa, Box 11655, Centurion 0046. Tel: (012) 654-7525. Fax: (012) 654-7394. E-mail: tumi@tbcsa.travel. Website: www. tbcsa.travel. Events & Membership Co-ordinator: Boitumelo Moleleki TGCSA – Tourism Grading Council of South Africa. Private Bag X10012, Sandton 2146. Tel: (011) 895-3000. Fax: (011) 895-3001. E-mail: enquiries@tourismgrading.co.za. TINSA: Interpreters/Translators Network of Southern Africa (TINSA). Co-ordinator – info@ interpreter.org.za Tel/Fax: (011) 485-2511. Cell: 083 249 0010. Website: www.interpreter.org.za TPSA – Technical Production Services Association, Box 2245, Pinegowrie 2123. Tel: 082 371 5900. E-mail: admin@tpsa.co.za Website: www.tpsa.co.za – Administrator: Tiffany Reed.
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The Last Word
Black managers in SA hotels The hotel industry in South Africa reflects global challenges and trends on the recruitment and retention of hotel staff. And hotel managers are expected to implement employment equity as part of black economic empowerment policy. In this article, Mati Nyazema, executive director of Sandton Convention Centre, explores factors influencing the employment of black managers in South African hotels.
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eaders of hotel organisations acknowledge that transformation and employment equity in hotel businesses is not at its optimum. For example, less than 10 per cent of hotel general managers in South Africa are black. Yet the potential exists within the hotel industry for driving employment equity because the industry is the largest employer of labour in tourism. This article presents the views of hotel general managers (GMs) on the representation of black managers in hotels. Employment equity remains one of the least performing of the seven elements of black economic empowerment policy in South Africa. White males continue to be the main beneficiaries of senior appointments and development. Businesses have also been criticised for employing white females as a means of avoiding the employment of black persons in management. The availability of black professionals in private companies does not appear to convert to more senior positions for black people, including the hotel industry.
The hotel industry globally is challenged in attracting staff because of the perceptions of poor image and working conditions. The resulting scenario is high turnover of labour in hotels, attributed to long hours of work, low remuneration, lack of appropriate skills and career development opportunities and poor management styles. Solutions proposed for improving the pace of employment equity include incentivising and rewarding management to meet targets, focusing on succession planning, skills development and mentoring programmes. Hotel schools also provide an alternative avenue for hotel staff recruitment and eventual development into management. However, the education system in South Africa is unable to provide the quantity and quality of skills required as some technical colleges are inadequately resourced. This study showed that black representation in management levels is lower than black representation within total staff in the hotels. Only 58 per cent of GMs had black candidates in more than 50 per cent of management positions, comprised of both middle and senior managers. More GMs (58 per cent) reported ease in recruiting black candidates for middle management from within the hotel, compared to less than half who found it easy to recruit senior black managers from within the hotel or the hotel group. The challenge increased for external recruitment, with lesser GMs reporting ease in recruiting middle managers (37 per cent) and senior managers (25 per cent) from the general market. The top areas for skills shortage for black candidates in management positions were sales and marketing, housekeeping and maintenance. The hotel sector was considered as attractive to black candidates for employment by 57 per cent of GMs. However, only 37 per cent of managers
Who is Matifadza Nyazema? Mati Nyazema is executive director of the Sandton Convention Centre Johannesburg. Her vast experience in the tourism and hospitality industry includes airlines, hotel groups, conference management and destination marketing. She holds an MSc in International Hotel Management (UK) and a PhD in Business Management and Administration (Stellenbosch).
believed the hotel industry was considered a serious career option by the black market. Although the majority of GMs (88 per cent) hosted hotel students on attachment, the GMs differed on whether hotel graduates had the required skills to become middle managers within a 24-month period of employment. The GMs observed that hotel schools were not producing the right calibre of students. Some hotel students were reported to be lacking in basic skills and knowledge, lacking ambition and passion and having unrealistic expectations on career development. The hotel job was also viewed by students as interim to a better career elsewhere. Overall, the hotel industry has not met the targets for achieving employment equity in South Africa. Black representation in the hotel industry can be described as progressive at middle management and deficient at senior management levels. General manager appointments are determined at the hotel corporate level in organisations. Therefore, influencing senior management positions is not solely the responsibility of the general manager (GM). Evidently, the hotel industry is not a first choice career option for the black market, and this finding is consistent with global challenges on hotel recruitment. Democratic South Africa is characterised by opportunities opening up for black people across the economy. Yet the hotel industry in South Africa appears limited in its ability to compete for skilled professionals as university graduates are attracted to better paying jobs in other sectors. It is also probable that the hotel job at middle management cannot meet the consumerist lifestyle of the black middle class. Sectors such as banking, brand management and mining pay salary premiums for black (and white) managers. The industry needs to explore ways of taking more control of the training and development of hotel students, to ensure the calibre of student produced is acceptable. Perhaps an opportunity is missed to induct students with general degrees from universities. The paradox of unemployed graduates from universities and a lack of skilled candidates for the hotel industry require further review. In conclusion, it is probable the hotel industry in South Africa will continue to be perceived as somewhat slow to transform, if the current levels of black representation in senior management positions in particular, persist. n