Business Events Africa Vol 35 No 12 by Contact Publications

Vol 35 No 12

2015

www.businesseventsafrica.com

Business Events Africa

Voice Of The Business Events Industry In Africa

Formerly the Southern Africa Conference, Exhibition & Events Guide and incorporating incentiveworld.com

BE REAL BE YOURSELF BE UNIQUE BE TRUE BE HONEST BE HUMBLE BE HAPPY

HERE’S TO NEW BEGINNINGS

Wishing you a very happy new year!

Business Events Africa

Voice Of The Business Events Industry In Africa

CONTENTS

THE AUTHORITY ON MEETINGS, EXHIBITIONS, SPECIAL EVENTS AND INCENTIVES MANAGEMENT

ABOUT THE COVER 8

The EXSA industry awards took place at the Montecasino Ballroom recently, with the exhibition industry positively glittering in their “denims and diamonds”, which was the theme for the night.

REGULAR FEATURES

Editor’s Comment

24 Personality Profile

News

25 Executive Chef

Interview With

30 TechWatch

21 Future Focus

36 The Last Word

SPECIAL FEATURES 6

TOP NEW VENUE OF 2015 Rosa is an intimate function venue in the Palazzo Hotel at Montecasino which formed part of the completed R60-million refurbishment of the hotel.

14 2016 INDUSTRY PREDICTIONS Industry leaders look into what 2016 may bring ...

Business Events Africa

Voice Of The Business Events Industry In Africa

Official media partner

Business Events Africa is published by the proprietors, Contact Publications (Pty) Ltd. (Reg No. 81/11920/07)

Head Office physical address: Suite 1, Fields Shopping Centre, Old Main Road, Kloof 3610. Official journal of the Exhibition & Event Association of Southern Africa

Head Office postal address: P.O. Box 414, Kloof 3640, South Africa. Tel: +27 31 764-6977 | Fax: 086 762 1867 e-mail: contact@contactpub.co.za Publisher: Godfrey King e-mail: gk@contactpub.co.za

Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence

Editor: Irene Costa e-mail: gomesi@iafrica.com Circulation: Jackie Goosen e-mail: jackie@contactpub.co.za

Production Leader: Colleen McCann e-mail: colleen@contactpub.co.za Design & Layout: Beth Marchand e-mail: beth@contactpub.co.za Sales Representative: Sue Anthony (Gauteng / Mpumalanga / Limpopo) Cell: +27 (0)82 688-3536 e-mail: sue@contactpub.co.za Publication details: Business Events Africa is published monthly. There is a Yearbook in June with magazines from January to May and July to December. Printed by: Paarl Media KZN, 52 Mahogany Road, Westmead, Pinetown, 3610. www.paarlmedia.co.za Annual subscription rate: R525 which includes postage, packaging and VAT. Rates for addresses outside South Africa can be obtained on application to the Subscription Department, Contact Publications.

VOL 35 NO 12 2015 SPECIAL FEATURES 22 ICCA REPORTBACK Adriaan Liebetrau, chief executive officer, SAACI, reports back on his second ICCA congress in Buenos Aires, Argentina. 26 ANNIVERSARY CELEBRATION Glenburn Lodge celebrated its 25th birthday recently among start-up family members, previous general managers of the property, neighbours, staff who have worked at the lodge from day one, business and media.

VENUE NEWS 28 Emperors Palace reveals world-class hotel suites. 29 • Durban ICC spreads festive cheer to the children. • Tremayne joins Ten Bompas.

MARKET NEWS 31 AV ... more than audio-visual.

ADVERTISERS INDEX

CALENDAR

DIRECTORY + ASSOCIATIONS OF INTEREST

ADVERTISING ENQUIRIES:

Dawn Holmwood (KwaZulu-Natal) Tel: +27 31 765-7497 Cell: +27 82 558-7383 e-mail: dawnholmwood@outlook.com

Jean Ramsay (Western Cape) Cell: +27 (0)79 508-0428 e-mail: j.ramsay@telkomsa.net

publishers of Business Events Africa, is a member of:

Bernadette Fenton (Gauteng) Cell: +27 (0)82 443-8931 e-mail: bernadette@contactpub.co.za

Wendy Odendaal (Gauteng) Cell: +27 (0)79 138 2221 e-mail: wendy@contactpub.co.za

EDITOR’S COMMENT

Buckle up W

ithout a doubt, 2015 has been one of those rollercoaster years. Wow, where do I start? There have been many highs and lows for the country, and our industry as a whole. The year started with the challenges of loadshedding that got significantly worse before it somehow “disappeared” from our daily lives. Another challenge, the xenophobic attacks that seemed to escalate before they quietened down back into the shadows. We even had to deal with Ebola, even though South Africa didn’t have one case. The implementation of the visa regulations certainly challenged our sector, though more so leisure tourism than business events. The plummeting rand has certainly brought along a new set of problems,

for 2016

though there are industry players who see it as an advantage as South Africa becomes an even more “value for money” destination. Our economy seems to be on a downward spiral and with the dismissal of the Minister of Finance Nhlanhla Nene by our President Jacob Zuma, it certainly created huge waves – almost a tsunami in the local economy. I think the biggest shock was who our president wanted to replace Nene with. Thankfully, some sense prevailed and as I write this, Pravin Gordhan has been re-appointed as Minister of Finance, a role he held from 2009 to 2014. We certainly live in an ever-changing environment. The good thing is South Africans are resilient. On a positive, South Africa’s business events industry continues to grow. According to the latest ICCA rankings, South Africa has improved its global ranking from 34 to 32. This is amazing if you consider the increase in global competitors. The business events industry is also ever-changing – people move, technology advances, competition increases but one thing I hope always stays the same is the passion. This industry is filled with passionate people who want to see South Africa grow its business events quota. On a personal front, relationships became even more vital in 2015 as the economy continued to contract. Hand-in-hand with relationships goes integrity. Something I believe will become even more important in 2016. If I can make one appeal going into 2016 is leave your ego at the door. The role of the trade association will continue to play a critical role during 2016. My advice is to work with the association by participating in the various events, polls and volunteer if you can on the various committees. Make your voice heard. Only then do you have the right to judge the role of the association. I believe the business events sector, without a doubt, will thrive in 2016. It will be a bumpy road, but together we can smooth things over as Team SA.

Make use of the marketing opportunities out there and become more visible. Meetings Africa is taking place in February 2016. Meetings Africa offers exhibitors from across our continent a professional platform to meet quality buyers. It offers buyers the cream of our continent under one roof. This remains my favourite show of the year as I get to see all my industry colleagues, clients and acquaintances over a short time. Meetings Africa 2016 takes place at the Sandton Convention Centre from 22-24 February 2016. As I sign off, I wish you all a prosperous 2016 and look forward to partnering and growing with each and every one of you in 2016.

Irene

Email: gomesi@iafrica.com

NEWS

Marriott to acquire

Starwood Hotels & Resorts Worldwide

arriott International, Inc. (NASDAQ: MAR) and Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) announced recently that the boards of directors of both companies have unanimously approved a definitive merger agreement under which the companies will create the world’s largest hotel company. The transaction combines Starwood’s leading lifestyle brands and international footprint with Marriott’s strong presence in the luxury and select-service tiers, as well as the convention and resort segment, creating a more comprehensive portfolio. The merged company will offer broader choice for guests, greater opportunities for associates and should unlock additional value for Marriott and Starwood shareholders.

Bruce Duncan, chairman of the board of directors of Starwood Hotels & Resorts Combined, said the companies operate or franchise more than 5 500 hotels with 1,1 million rooms worldwide. The combined company’s pro forma fee revenue for the 12 months ended 30 September, 2015 totals more than $2,7 billion. J.W. Marriott, Jr., executive chairman and chairman of the board of Marriott International, said: “We have competed with Starwood for decades and we have also admired them. I’m excited we will add great new hotels to our system and for the incredible opportunities for Starwood and Marriott associates. I’m delighted to welcome Starwood to the Marriott family.” Mr Duncan continued: “During our comprehensive review of strategic and

financial alternatives, it was clear that our talented people, world-class brands, global leadership and spirit of innovation were much admired and key drivers of our value. “Our board concluded that a combination with Marriott provides the greatest longterm value for our shareholders and the strongest and most certain path forward for our company. “Starwood shareholders will benefit from ownership in one of the world’s most respected companies, with vast growth potential further enhanced by cost synergies. “Starwood’s shareholders will also receive the value of the previously announced sale of our vacation ownership business to Interval Leisure Group, which is not part of this transaction.”

SAACI’s chairperson steps down

ZELDA Coetzee, chairperson of the South African Association for the Conference Industry (SAACI), has resigned in order to concentrate on her own business ventures and her family.

Ms Coetzee has been part of SAACI during some of the organisation’s greatest moments and achievements, overseeing much that we have achieved and being responsible for many of our successes in recent years. Adriaan Liebetrau, chief executive officer of SAACI, said: “I do believe family must always be our first priority, and we respect Zelda’s decision to step down as chairperson of our association to focus on her business and family life. Zelda will remain on the board as immediate past chairperson until December 2016. “Our current vice-chairman will step in as acting chairman until our next board meeting takes place during Meetings Africa in February 2016 when the board will decide on a way forward. Please join me in wishing both Zelda and Wayne well for the year ahead. “We wish to thank Zelda for being the vision behind our strategic business plan and many other new innovations our members are now accustomed to.” Wayne Johnson, acting chairperson, said: “SAACI has always been a passion

of mine and I am ready and committed to stepping into the role of acting chairperson of the Association. With the support of the Exco, Board, Committees and members, I am confident that the transition will be smooth and we will continue to drive the strategy in promoting the benefits and value of being a member.” Mr Liebetrau added: “We look forward to having Mr Johnson’s expertise at the helm of SAACI’s board. “We wish Ms Coetzee well with her endeavours, and that she may be prosperous with her children Christopher and Annabelle. She will be marrying her fiancée Willem, in April; her business ventures will allow her to dedicate more time to her family in line with her wishes. It has been an honour to have Zelda with SAACI in various leadership positions since the start of her business tourism career. “We extend our greatest thanks to her for her service, and we will continue to build on her legacy as the leader of one of the most rapidly-developing and successful organisations in the South African business tourism industry.”

TOP NEW VENUE OF 2015

Rosa . . a top new venue ADVERTORIAL

of 2015

ROSA is an intimate function venue in the Palazzo hotel at Montecasino, forming part of the completed R60-million refurbishment of the hotel. The new venue opened in early 2015.

osa, so named because it overlooks the rose garden, enhances the Palazzo with a tranquil and unique venue for small events, special occasions and intimate functions. The venue can accommodate approximately 40 people at separate tables, 50 people seated at one long table and 60-70 people at a cocktail style event. It also offers a wide variety of food and beverage options by the hotel’s top chefs to cater for every occasion. Robert Jasper, general manager of the hotel, said: “Extending the Palazzo’s event

and banqueting offering with Rosa was in response to requests by our clientele for this type of facility, together with our wholehearted commitment to excellence in food and beverage. “Food and beverage is, after all, the heart and soul of the hotel – the touch-point,” he explained. “If you go somewhere and have a good meal you’ll remember it. It’s the one aspect of a hotel, other than sleeping in a bed, that’s based on an experience and not a process. It’s where the guest unwinds, relaxes, lingers and engages with the property.” The design of Rosa is in keeping with the Tuscan theme of the hotel. Rosa is located adjacent to the walkway that leads guests out of the hotel into the Montecasino complex, with an existing stone boundary wall clad in ivy forming the back wall of the restaurant. This lends a garden ambience to the restaurant, while tables and chairs in the walkway add to the venue’s typical European café style. The interior is airy and Italian, yet with a slightly Provençal feel. The design integrates

with the garden, while the exposed ceilings feature beautiful timber beams from which chandeliers and fans are suspended, coordinating with the timber frame glass doors and timber floors. The restaurant features a deep, rich wallpaper with a striking red flower running through it. The red is extended through to the new show kitchen and on to the linen on the tables. The chairs are a combination of some formal, deep button-back upholstered dining chairs and some casual black-andwhite outdoor wicker café style chairs. The Palazzo Montecasino is one of the luxury properties within Tsogo Sun’s portfolio of more than 90 hotels and 14 casino and entertainment destinations throughout South Africa, Africa and the Seychelles. The hotel is celebrating its 15th anniversary with another top award. It was voted the Best Luxury Casino Hotel on the African continent in the coveted World Luxury Hotel & Spa Awards for the sixth consecutive year. For bookings or further information call 011 510-3000.

INTERVIEW WITH

Meet Shinaaz Osman Shinaaz Osman, 32, has been appointed sales and client services executive at the Ticketpro Dome.

hinaaz has an events management diploma from Varsity College in Sandton, as well as a national diploma and B-Tech degree in tourism management from Cape Peninsula University of Technology. “I am currently studying towards an advanced diploma in business project management through UCT.” Shinaaz started in the industry in 2006. She describes herself as being confident. She loves shopping, networking, socialising and partying.

Where have you worked? When I moved from Cape Town to Johannesburg, I worked for a handful of companies before being appointed at the Ticketpro Dome. In Cape Town, I worked for CTICC and AV Alliance.

What do you think makes The Ticketpro Dome one of the top venues in Johannesburg? The team spirit and staff morale at the venue supersedes any organisation I have worked for. A real sense of ubuntu (compassion and humanity) exists among the staff, and it makes coming to work that much easier. The team dynamics is what sets us apart from most organisations and, therefore, our clients feel at “home” when they arrive at the venue.

What is your main area of focus at The Ticketpro Dome? Currently I’m in a dual role, ie a senior events co-ordinator as well as a sales and client services executive. My primary focus is, however, sales and client retention for the venue going forward.

What makes you tick? Professionally, it will have to be improving myself continuously and taking pride in knowing that “I’m not where I need to be, but thank God I’m not where I used to be”. Spiritually, it’s enjoying an attitude

of gratitude. Personally, it’s having an amazing set of friends who keep me firmly grounded, and a family that supports my dreams.

How do you feel about your appointment at The Ticketpro Dome? I was elated at the opportunity despite me having a real fear for the sales environment and having declined many posts in the past that were sales based. I do, however, have a very supportive management team who believe in my ability to deliver and, as such, it made it that much easier to accept. It was also a natural progression within the organisation as I grew a keen interest in the sales and marketing of the venue over my spell here.

What do you enjoy most about this industry? It’s fast paced and dynamic and its challenges you in different ways all the time. The perks, of course, is you meet amazing minds and get to attend and experience some of the premium events that the country bags.

What element do you think makes The Ticketpro Dome an “easy” sell? The venue reputation makes it an easy sell. I do believe clients feel a great sense of professionalism when they utilise the venue and a team who is always willing to assist wherever they can. A friendly and warm engagement exists between the clients and the venue staff making it that much easier to sell. The Ticketpro Dome team has built a rapport with existing clients which has led to much of our business being secured through repeat business.

COVER STORY

THE 2015 EXSA INDUSTRY AWARDS – THE “OSCARS” OF THE INDUSTRY! The EXSA industry awards took place on 25 November 2015 at the Monte Casino Ballroom with the exhibition industry positively glittering in their “denims and diamonds” which was the theme for the night.

ays EXSA’s GM Sue Gannon: “This really is a celebration of the best companies and individuals in the industry and a chance to come together to network and finish the year on a high. “Sincere thanks goes to all our sponsors, including 3d Design; 3d Events; Unlimited Events Group; as well as the Sandton Convention Centre; Dogan Exhibitions and Events; Johannesburg Expo Centre; and DK Design, who made it all possible for this event to happen. And to our media partners for donating ad space for our auction, together with Tsogo Sun who donated a weekend away. A great time was had by all.” Brad Alder, EXSA chairman, opened proceedings for the evening together with the MC for the night Andy Klee. Brad gave his annual Chairman’s award to Nigel Walker for being the unsung hero who tirelessly promotes the exhibition industry, and contributes both his time and expertise without expecting

anything in return to tasks that often go unnoticed. Two industry stalwarts were inducted into the EXSA Hall of Fame – Dawn Olivier and Conrad Kullman. Rubber Duc certainly got the party going.

Thank you to all who attended the Awards, and who helped to pull off this spectacular event. RESULTS: BEST STAND AWARDS Custom 12 sq.m. and under – Scan Display Solutions for ABSA at Exporter Custom 13 – 24 sq.m. – DK Design for Endiama at Mining Indaba Custom 25 – 50 sq.m. – Two Way Exhibition & Events for HP -Hewlett Packard at My World of Tomorrow Custom 51 – 100 – Scan Display Solutions for Alcon at SASCRS Custom 101 – 200 – Concept G for Banking Channels at FNB Leadership Conference System 13 – 24 sq.m. –

COVER STORY 3d Design for Cisco at AfriCom System 25 – 50 sq.m. – 3d Design for Big lift trucks at Africa Rail Outdoor – Sugo Projects for Bell Equipment at Bauma Mixed – 3d Design for Neotel at Govtech External – Concept G for CCRC at Africa Rail BEST EXHIBITION AWARDS Consumer exhibitions over 10 000 sq.m. Gold Awards were presented to: • The Rand Show – organised by Dogan Exhibitions, • Gauteng Homemakers – organised by Homemakers; and • Rage – organised by Logik and The Lime Envelope. A Platinum Award was presented to the SA Cheese Festival – organised by Agri Expo. Trade Show – up to 6 000 sq.m. A Platinum Award was presented to Meetings Africa – owned by SA Tourism and operationally run by Synergy Business Events Trade Shows over 10 000 sq.m. • A Gold Award was presented to Automechanica – owned by Dogan in association with SA Shows/Messe Frankfurt • A Platinum Award went to Indaba – owned by SA Tourism and operationally run by Pure Grit. GREEN AWARDS Best Green Exhibition – Meetings Africa organised by Synergy Business Events and the SA National Convention Bureau. Best Green Stand – Greenstuff for the ECO Guest Suite at Inspire Décor and Design Expo. BEST COMPANY AWARDS Best Supplier Company – Stand Design and Construction: Expo Solutions Best Supplier Company – Security: Lodge Events Security Best Supplier Company – AV: Gearhouse South Africa Best Supplier Company – General: Plant Inn – Hire plants and flowers

Best Supplier Company – Logistics: LA Rouxnelle Logistics and Consulting Best Supplier Company – Cleaning Contractor: ZF Cleaning Services Best Supplier Company – Project Management: The Conference Company Best Venue: Sandton Convention Centre Best Organiser: MMI South Africa BEST COMPANY EMPLOYEE AWARDS Best Supplier Employee – Stand Design and Construction: Jennifer Gibson – The Exhibitionist Best Supplier Employee – Security: Bongani Khosa – Lodge Events Security Best Supplier Employee – AV: Graeme Marshall – INHOUSE Venue Technical Management Best Supplier Employee – General: Melissa Crafford – 2 Way Exhibition Services Best Supplier Employee – Logistics: Jerome Jacobs – LA Rouxnelle Logistics and Consulting Best Supplier Employee – Cleaning Contractor: Zaid Khan – ZF Cleaning Services Best Supplier Employee – Project Management: Natalie Kensley – The Conference Company Best Venue Employee: Lorraine Strydom – Sandton Convention Centre Best Organiser Employee: Liezle Bothma – Conker Exhibitions Young Professional of the Year: Gemma Drynan – Expo Solutions CHAIRMAN’S AWARD Nigel Walker – Compex Special Award Dean Gunningham for his CEM Qualification, IAEE, USA INDUCTED INTO THE EXSA HALL OF FAME: Dawn Olivier Conrad Kullman

Cover Story

COVER STORY

Conrad Kullmann inducted into the EXSA Hall of Fame CONRAD Kullmann, 3D group sales and marketing director, has been inducted into the Exhibition & Event Association of Southern Africaâ&#x20AC;&#x2122;s Hall of Fame in recognition of his long and positive association with the industry, including several years on EXSAâ&#x20AC;&#x2122;s committee. Mr Kullmannâ&#x20AC;&#x2122;s passion for the industry and commitment to service is obvious to all who meet him. A larger than life character known for his straight talk, his enthusiasm infects all who interact him, and it is thanks to these character traits that 3D is known for its professional approach to the exhibitions business, and willingness to go the extra mile for its partner clients. Also inducted into the EXSA Hall of Fame on the same evening was Dawn Olivier of Dzines. Mr Kullmann and his brother, John, have since 1995 built 3D from a stand design and construction business into a group of strategic business units specialising in the supply of a comprehensive range of products and services for exhibitors and exhibition and event organisers alike. With a staff compliment exceeding 275 and an office in Cape Town, the group has the capacity to execute up to 400 events, exhibitions or exhibits a year addressing all aspects from design and project management to electrics, Octanorm/modular stand design and construction, custom stand design and construction, shop fitting, furniture hire, large format digital printing and shell scheme design and construction, and eventing. 3D has been a member of EXSA since 1998 and won many awards for stand excellence, best suppliers, and best personnel during this time.

COVER STORY

A ONE-STOP shop for all your show arrangements

THE PLANT INN – Hire plants & flowers

CONKER EXHIBITIONS is one of South Africa’s most successful exhibition businesses with over 30 years experience in trade, consumer, and conference shows. Conker undertakes, through its experience and resources, to provide a well designed and efficiently managed exhibition, that provides good value to its visitors, and results in positive returns for the client, exhibitors, and sponsors. Operating a national portfolio, Conker is a vertically integrated business that undertakes development; design; financial management; event management; sales and marketing; logistics management; and reporting. Over ¼ of a million visitors attend Conker managed expos in South Africa every year and over 900 brands exhibit. CONKER EXHIBITIONS is specifically experienced and successful in managing and developing a variety of running related, cycling, home, motor, bridal and leisure exhibitions. CONTACT DETAILS Unit 4, 41 Twelfth Avenue, Morningside, Durban T – 031-3122990 | F – 031-3122991 E – liezle@conker.co.za

“THE PLANT INN” hires plants, does landscaping, water features and flower arrangements for all exhibitions, conferences, congress and functions in KwaZulu-Natal for the past 23 years. In 2015 “THE PLANT INN” received the EXSA Best Supplier – General in South Africa award. PO Box 105, Gillitts, 3603 KZN Cell : 082 442 9775 | 083 235 5149 Tel / Fax : 27 31 700 1508

PREDICTIONS 2016

Industry leaders look into what 2016 may bring … Nina Freysen-Pretorius, ICCA president and managing director of The Conference Company

Adriaan Liebetrau, chief executive officer of SAACI ARE you going to heed the warning signs? We are facing a drought. We have been warned for nearly two years already. I always try to look at the bright side of life, but I am still very much a realist. Our sector specifically is directly impacted by essentially everything that happens in the world. Now, I wonder how many of us are going to read predictions for 2016 and, like the drought we face as a region now, simply not do anything

BEING asked to make an informed industry prediction for 2016 is something that fills me with a certain amount of dread. It’s an honour to be asked but, in all honesty, who can really claim to be able to predict what will happen next month – never mind next year? My personal thinking and approach is that the world has become a smaller place with the advent of technology and our inter-connectivity with each other. Climate changes, with particular reference to the current drought experienced in South Africa affecting our agriculture and water supply is most concerning and potentially something that

will continue in the foreseeable future. This has a direct impact on the cost of living and the cost of hosting conferences and meetings. With the decline in growth of the Chinese economy, the increase in the oil price and political and economic instability in Syria, leading to the migration explosion into Europe, things are currently looking a little bleak and unpredictable. However, the need to meet face-to-face to share knowledge, exchange ideas and find solutions to global challenges is, and will remain, necessary. Meetings and conferences will, perhaps, reduce in the size of participants and cut out all unnecessary frills and costs in order to focus on content and the core reason for meeting in the first place.

about it? The rand is weaker than it has ever been, and if you are one of those who believe that a weak rand is great for our economy and tourism, you should perhaps re-evaluate your stance. A weak currency means it becomes extremely difficult for locals to travel aboard, so we cannot market ourselves effectively. The same is said of SA Tourism funding that leaves us without “bank for our buck”. Corporates battle to keep up with the pressures of foreign exchange and so they cut spending. Our international arrivals are still very low and so, in my view, unless we have the masses suddenly streaming in, a weak rand means bad business. The corporate, association and government spheres have changed dramatically – business is unusual (I’ve said this before) – adapt or die! Why are we in the business events sector not adapting? At the recent ICCA congress, I learned we are all great at strategic planning, but we are not great at all when it comes to strategic thinking – and these are two totally separate things. I am worried about 2016. I think many businesses may simply be left behind. We need a lot more innovation and creativity.

Corporates are starting to in-source events management solutions and break up service requirements. Associations are under huge pressure as the sponsorship pool is drying up and old models of congress are simply not working. Governments are introducing rate caps and opting for closer-to-home venues or internal venues. We need to be prepared for the shift. In essence, if you or your business needs to introduce cost-saving initiatives, you were not running your business effectively to start with. 2016 is not going to be an easy year so there are five things that we must, as business leaders, remember: • Invest in your people and make sure you have the best team in the worst possible times. • Be creative and innovative, and ask yourself – are your unique selling points really as unique as you think? • Don’t worry too much about the fluff or “bells and whistles”. Make sure you get your basics right first and that you offer world-class services at all times. • Very importantly, make friends – connect with old ones and make new ones. Collaborations are going to become the new norm. Lastly, do not forget to respect each other and operate with integrity.

PREDICTIONS 2016

Julie-May Ellingson, chief executive officer of CTICC CONFERENCING in a country like South Africa, with our unsurpassed natural beauty, golf courses and luxury hotels can easily be seen to fall solely into the leisure category. That’s why it is essential that policy makers understand the tangible economic benefits and specialist knowledge the industry generates. At a time of financial prudence and budget frugality, the business events industry is challenged to find innovative ways to ensure that the contribution conferences achieve in their respective

societies and economies are understood and appreciated. Central to the CTICC’s success has been our focus on the development of the knowledge economy. Most of the 502 events we hosted in the previous financial year, could be categorised into a broad spectrum of sectors, including agoprocessing, finance, health and medical technology, ICT, metals, tooling and niche engineering, mining, oil and gas, retail, the green economy, and Tourism and events. These are all sectors that align closely to the City of Cape Town and the Western Cape Government’s economic growth strategies. By attracting global associations to the city for these events, the CTICC is making a vital contribution towards growing the city’s expertise, knowledge and skills in all these areas. There is no doubt that future global economic growth is increasingly reliant on intellectual capital. Science and Technology Director General, Dr Phil Mjwara, when addressing the 65th International Academy for Production Engineering General Assembly at the CTICC in August this year, said that in order for South Africa’s economy to be diversified, it needs to go through a transition to a knowledge-based growth that will boost the country’s competitiveness. He further added that transitioning

South Africa’s economy from a resourcebased economy to a knowledge-based economy will hopefully lead to an increased GDP contribution. To stay ahead of our game, the CTICC must remain internationally competitive. Our expansion, funded by the City of Cape Town and Western Cape government, will raise the global competitiveness of Cape Town as a premier world-class meetings and events destination. This in turn allows us to meet the City’s Integrated Development Plan’s objective of establishing Cape Town as Africa’s business events destination. Simply put, the expansion will double the Centre’s existing exhibition capacity by adding 10 000m² of multi-purpose conference and exhibition space and 3 000m² of formal and informal meeting space. Business events has proven its economic and job creation credentials during some of the toughest global financial conditions in living memory. And there can be no doubt that this industry will be an important part of the future economic success of South Africa. It is for this reason that the CTICC will continue to provide innovative and creative spaces which encourage collaboration, the transfer of skills and the continued development of the knowledge economy.

PREDICTIONS 2016

Tes Proos, Site SA president INCENTIVE travel into southern Africa is definitely on the increase, in spite of various industry challenges such as Ebola

Mmatšatši Ramawela, chief executive officer of Tourism Business Council of South Africa 2015 has been a tough year – particularly for the travel and tourism sector as a whole. Moving from the premise that references have been made to an impending recession, our expectation for South Africa and the rest of the sub-Saharan Africa region is that it’s going to continue to be tough for some time, before things get better again. But we remain optimistic. Like the rest of the sector, the business tourism industry will need to consider the other trends that have been revealed by the Euromonitor World Travel Market 2015 Trends report among others, which

and ISIS. We have also been fortunate to not have had any real impact from our main source markets with regards to new biometric visas (yet), and the unabridged birth certificates for minors as children hardly ever travel on incentive groups. Enquiries from the UK, US and Australia are definitely on the increase and more confirmations are coming through than previous years. There is a visible reduction in both budgets and group sizes though, and we find clients shopping much more keenly than ever before. Yolanda WoekeJacobs, director of sales and marketing for Dragonfly Africa said: “Incentives are still the biggest motivator to global companies for their sales force, but budgets have decreased and group sizes have shrunk. Lead times also seem to be getting

revealed three major trends that will affect travel and tourism, viz the growth of long-haul low-cost travel fueled by low oil prices and the hunt for cheap deals; the increase in the fear of travel into foreign destination considering the increasing terror attacks; and the huge role that technology is playing in our modern world. In South Africa, we added salt to injury by introducing really stringent visa regulations in 2014. While government’s intentions were good, we’ve shot ourselves in the foot in as far as consultation, communication and implementation of these regulations were concerned. How will this affect the business tourism sector you may ask? After all, business is business and business people need to travel irrespective of what new regulations or challenges may be in place. For starters, one of the most significant repercussions is currently unfolding as we speak. It is our battle to leverage on a weakening South African currency, which by normal standards should make our destination a lot more attractive to both foreign business and leisure tourists alike. Secondly, the changes in the regulations mean that ease of travel to South Africa has been compromised. Reductions in airline capacity, frequencies and even cancellations in some cases are likely to have a serious knock-on effect on our ability to attract more foreign business tourists. This, coupled with the migration and other economic challenges which

shorter. We are all obviously concerned about the global economy crash and the migration crisis in Europe and what this will do to the worldwide economy. On the bright side of things, travel to South Africa is still very attractive with major currencies still strong and offering great value against the rand. Peter-John Mitrovich, of Grosvenor Tours, agrees that there is an upturn “but no fireworks as yet”. On the positive side, they have seen events that previously cancelled due to Ebola fears have started rebooking for 2016 and 2017. Overall, the southern African DMC’s are carefully optimistic about expectations for 2016, while the opening of the new Victoria Falls airport in Zimbabwe may create even more possibilities for incentive travel into the region.

continue to plague the Eurozone, as well as the uncertainty emerging in China, leaves the US market as the most active at the moment and it may translate into difficult times ahead for our industry. There is also the pressure that will come to bear with the announcement by the Minister of Finance that the country is in recession. We can, therefore, expect a reduction in government spending especially in easy target areas that include travel, conferencing and meetings. This is over and above the already capped government rate of R1 300, for officials when they travel locally for business, which the accommodation industry has been complaining about. Broadening our perspective to the rest of the region, the age-old issue of infrastructure development also comes into the fray. For as long as infrastructure development in the region remains slow, this does not bode well for the future growth of the business tourism sector in the region. Here, we are talking airline facilities and infrastructure, air connectivity and the slow pace of the implementation of the Yamoussoukro Declaration. The East African region is by far the most improved in as far as this issue is concerned, where we’ve seen better air connectivity between Kenya, Tanzania and Rwanda, but more work still lies ahead if there is to be connectivity across the region.

PREDICTIONS 2016

I FEEL 2016 will be a year of significant positive change for our industry due to

improvements in the way we conduct business and also due to a number of initiatives recently undertaken to ensure the growth and professionalism in the business events industry in South Africa. As we now have a number of South Africans on the boards of notable international associations such as ICCA and AIPC, we will benefit from increased access to, and membership of, these associations and others which increases the rate of learning and access to information for our sector leading to improved standards and global competitiveness. Recent debate on business ethics should lead to a more professional and credible industry in 2016 in which business growth is driven by transparency, quality value adding service delivery and healthy competition. This will stand us in good stead to secure our reputation as a reliable, sincere and dependable destination. The pending launch of the African

Society of Association Executives in 2016 is very exciting as such an association has the potential to build capacity and confidence in our association sector. A healthy local association sector will ensure an improved appetite and self-confidence among knowledge-based professionals to not only initiate new conferences, but also to become involved in bidding to bring more regional and international conferences to our country. We are also seeing a rapid increase in the pace of renewal and development in our sector which means our sector is becoming more valued and attracting more investment which is great as the more high quality professional products and services we can offer as a country, the more attractive we become as a destination. All in all, I think 2016 is going to be a great year providing we all make good use of the opportunities that have been created for us.

Nonetheless, this may be an opportune time to look more closely on how we can cultivate a stronger domestic and regional business tourism market. Not only relying on government, which is also exploring ways to “tighten its belt” but to do more to build a strong business tourism market space locally. Also, a massive opportunity lies in securing more international events or capitalising on large sporting events taking place here at home. Technology, particularly as it relates to video conferencing and similar

developments will also continue to impact on business’ need to travel – something the industry needs to take cognisance of, as access to mobile data improves and overall WiFi and data costs are reduced. We know the industry has been aware of this trend for some time now. There is a slow progression towards sustainable practices – use of video and technology projects, moving towards hosting paperless meetings and conferencing to reduce costs and improve efficiency. This is a trend which will continue to

grow in leaps and bounds well beyond 2016. We don’t know what effect the unfolding drought is going to have on our sector, but one for sure that we know is that food prices will increase, which fuel the increase in inflation and interest rate – thus making the cost of doing business more pressurised in the new year. But, frankly speaking, when it comes to business tourism – it is business unusual given the current environment and in terms of our outlook into 2016, we remain optimistic nonetheless.

Bronwen Cadle de Ponte, general manager of CSIR ICC

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PREDICTIONS 2016

James Seymour, head of the Durban KwaZulu-Natal Convention Bureau DURBAN KwaZulu-Natal Convention Bureau is cautiously optimistic about the performance of the business events industry in 2016. The efforts of South African convention bureau to secure business events for

Corne Koch, head: Cape Town and Western Cape Convention Bureau INNOVATION and entrepreneurship within the events industry is incredible and on the rise as competition within this sector is becoming fiercer. Meeting planners are looking to create more customised events for clients with the focus on connections and unique experiences. Events with a unique approach have

their respective regions are increasingly becoming difficult as a result of the creative and very competitive practices of competing destinations. We constantly have to adapt to those practices. In addition, South Africa’s image as a leisure and business events destination has, unfortunately, been tarnished as a result of a number of factors, including: • The Marikane Incident and the manner in which it was extensively covered in the media; • Incidents of xenophobia and the extensive coverage of these unfortunate events in the media; • A lack of discipline in the handling of parliamentary procedures and again the extensive media coverage that such incidents received; • The stringent visa requirements for children to enter South Africa; • The electricity “load shedding” which we were experiencing; and • Perceptions of corruption both in the private and public sector. Business ethics and the standard of the infrastructure of a destination are

two of the most important variables that determine business event destination success and competiveness. However, despite these challenges, which are slowly but surely being addressed, the outlook for business events in Durban and KwaZulu-Natal looks very positive in 2016, particularly in terms of delegate numbers. We are expecting in excess of 30 000 international and regional business event delegates to visit our region in the coming year. This is as a result of congresses and events such as: • Afriwater; • International Conference on Community Psychology; • The World Leisure Congress; • The 2016 International AIDS Congress; • The Loeries Creative Week; • The Congress of the International Society of City and Regional Planners; • The General Assembly of the International Association for the Prevention of Blindness; and • The World Hospital Congress.

a tendency to create a more lasting experience, and have a higher return on investment. Destinations would have to adapt their marketing messaging to incorporate such ideas for this market. Incentive travel too, will focus more on personal experiences and the itinerary itself to include discussions of business challenges, team-working and businessrelated activity, as well as encouraging winners to build long-term relationships with peers. Business leaders are becoming innovative by launching their own conference or training sessions. The same goes for the associations market. Destinations are chosen by businesses event owners to complement their own industry focus and professional development within a sector. In doing so, they can tap into local expertise and resources that add value to their meeting’s focus and professional development of their field. Destinations have to partner with sectors, associations and meeting planners to embrace the knowledge economy and to create opportunities to enhance this. The same concept applies to sharing

economies using the destination promotion platform. There will be an increased demand for real-time intelligence, rather than data, as meeting planners and investors in business events look to be presented with actionable insights they can base decisions on. As mobile becomes the norm instead of the future, meeting professionals would have to address how they offer the same brand experience across multiple devices, on- as well as offline. At the same time, innovators, researchers and meeting experts aim to capture what meetings could look, sound, feel and work like in years to come. Marketing will continue to evolve from relying on free social media to driven targeted content marketing. Destinations needs a clear understanding of the various channels they communicate to and need to engage and build their own databases. Strategic relationship building on existing relationships, will be the key in gaining mutually beneficial objectives and increased return on investment. The focus should be on key targeted partnerships focusing on quality instead of quantity, or frequency of projects.

PREDICTIONS 2016

Craig Newman, UFI board member and vice chair of the Middle East Africa Chapter of UFI and chief executive officer of the Johannesburg Expo Centre DESPITE a number of economic, social and political challenges, I still believe that overall, 2015 has been positive year for the industry with some encouraging outcomes. I remain positive about the industry’s future in 2016, particularly due to the

Mati Nyazema, executive director of Sandton Convention Centre THE business events industry has experienced a buoyant year despite issues of visa regulations in South Africa and financial austerity globally. There were reports of reduced delegate numbers but, in general, meeting attendances remained strong. A notable

interest the local industry has attracted internationally. In 2015, the exhibitions, conference and events industry saw a degree of fragmentation as members of some of the foremost exhibition organisers in Southern Africa announced that they intended to break away from the Exhibition & Event Association of Southern Africa (EXSA). This was with a view to launching a new industry body – one they felt would better represent their interests. According to these members, internal fractions, member politics and dissatisfaction with EXSA’s delivery were cited as some of the main reasons for the members’ resignations. I continue to have concerns about this decision at a time when we are experiencing local industry growth and increasing interest from international stakeholders. The role of industry bodies and associations is to represent and support the best interests of the entire industry that brought them together. I believe that as custodians of the industry, members must fix their associations themselves if they feel that they are not fulfilling their mandate.

The management of associations must be informed of member expectations and clear deliverables must be put in place that are monitored, measured and managed. The only way an association can deliver on its objectives is if its members clearly and appropriately communicate their expectations. Our industry strength has always been our unity and because of this, we need to pull together in 2016 to achieve positive results. Looking forward to 2016, we at the Expo Centre will continue to focus on innovation and delivering exceptional customer service, as well as working hand-in-hand with leading local and international partners to ensure we always deliver world-class events for clients and delegates. Africa is finally taking its place at the forefront of the global exhibitions industry and South Africa’s conference, exhibition and events industry is fast becoming one of the country’s most important sectors to attract foreign visitors and investment. We believe international exhibitions and events companies will continue to look at new opportunities and partnerships in South Africa, having recognised the growth potential of the African market.

development is the evolution of BRICS relations from a focus on inter-governmental co-operation at policy level, to business trade relationships at industry level. In particular, interest from Chinese businesses to exhibit goods has picked up significantly. The China factor is likely to be a defining factor in the shaping of our industry for the next few years. There is concern that the volume of locallyderived conferences and meetings may decline in 2016, as large businesses react to a softening of the economy and devaluation of the rand. Large corporate companies in the financial services and manufacturing sectors may reduce their annual spend on events. However, business derived from professional conference organisers (PCOs) has increased in 2015, and the trend should continue in 2016. This is an encouraging development which suggests that corporate companies are opting further to engage professional experts to manage their events. There was a marked reduction of government conferences in 2015. It is probable that government departments may continue to tighten their spending even

further during 2016, as a result of policy adjustments in reaction to recent events (student protests, high unemployment, public spending). Marketing activities by the South African National Convention Bureau is showing results. Meetings Africa has grown in stature in the global industry and is now a must-do event for the meetings industry in Africa. South Africa’s participation at shows such as IMEX Frankfurt and IMEX Las Vegas is yielding results for stand participants. However, SANCB needs to constantly reinvest itself in terms of bidding strategies, in order for the country to remain competitive and secure more international events beyond 2020. Overall, 2016 should be a good trading year for the business events industry. At Sandton Convention Centre, the forecast looks positive due to a number of international congresses already secured, for example the Arnold Classic in May and UN COP17 in September. Furthermore, the trend towards more lifestyle events continues, as we host the Standard Bank Joy of Jazz festival, and the Gateway to Space exhibition.

PREDICTIONS 2016

Lindiwe Rakharebe, chief executive officer, Durban International Convention Centre AS 2015 draws to a close and I consider the Durban ICC’s performance over the past year, I am proud of our achievements in the areas of economic

Brad Alder, chairman of EXSA and national sales manager of Octanorm SA THE South African economy over the past year or so has not performed as well as it could. This is having an impact on the local

impact, environmental responsibility, transformation, social investment and skills development. I am energised and motivated to build on these accomplishments in the year ahead. With regards my predictions for 2016, I will not be making any prophecies about the “next big thing” in technology, or which event App to look out for. Rather, I would like to suggest that the “trend” in the year ahead will be something far more profound. I believe there is a movement underway back toward good principles. I am talking about those universal truths which we all find in our hearts and which we know to be timeless and unchanging. I am speaking about respect, integrity, honour, justice and fairness. I feel it myself and I see it again and again from our clients. We are increasingly drawn to those who walk and act uprightly. We seek to do business with those whom we feel we can trust. We want to partner with those who are not

just in it for themselves, but who are seeking solutions which benefit all parties and achieve a greater good. I believe the trend which we will see in 2016 is the market choosing to do business with people of integrity and the companies which they represent. I see more and more clients voting with their feet and selecting companies who act with principles, who strive for win-win solutions for their clients. I believe companies which embrace solid, long-term business relationships will ultimately be more successful than those which simply chase the money at the expense of their integrity. What I have seen thus far has excited me and, as we commit ourselves to be this kind of organisation, I look forward to what 2016 will hold for us. I sincerely believe our ultimate success will be dependent on keeping the customer at the centre of everything we do and how well we align ourselves with these universal principles in all our business dealings.

exhibition industry. It is interesting to note that within every challenge lies opportunity… it would appear as though local and international companies are prepared to explore and risk previously ignored segments of our economy with new exhibitions and events. Year-on-year there has been an increase in the number of exhibitions and events. Exhibitors have more marketing opportunities that ever before. My follow top predictions for 2016 are: 1. Venues are becoming non-traditional. There is a move to take exhibitions to target markets, i.e. building a temporary exhibition hall structure from a marquee. 2. Visitors need to be entertained and wowed. The value proposition for visiting a show must be significant, as there is more competition for an individual’s time. 3. Corporate in-house exhibitions and events are growing and often a neglected segment for both organisers and service companies.

4. In order to stay competitive, many companies will be forced to become more efficient by analysing their core business. The result will be more outsourcing and third party contracts to provide scarce skills or resources. 5. More effective strategic use of digital communication. This will enable exhibitions to have a longer life span than just a few days, and enhance the visitor experience. 6. Sustainable use of re-usable materials will start to play an important role in exhibition stand design and construction. 7. Although South Africa remains a key market within Africa, many other African countries will start to feature on organisers radars. With South Africa leading the way with organising and building exhibitions, many more local companies will become more active in the African countries, such as Botswana, Kenya, Zambia, Mozambique, Nigeria etc.

Durban KwaZulu-Natal Convention Bureau wishes all a prosperous 2016!

P O Box 2516, Durban, 4000 Tel: +27 (0)82 925 5508 E-mail: conventions@durbankzncb.co.za Web: www.durbankzncb.co.za

FUTURE FOCUS

Lorin Bowen – business events ‘is a lifestyle’ Lorin Bowen, 34, general manager of Synergy Business Events, was recently acknowledged as one of the Top 40 Women in MICE, and has previously been awarded the Personality of the Year award from SAACI at the 2012 conference.

How long have you been in the industry?

I have been very lucky to have had mentors and leaders in the industry who have allowed me to grow and learn with very few challenges. If I had to pick a challenge I would have to say it is that I have been perceived as very young in some of the positions I have held. That has counted against me sometimes as older people in the industry who don’t know me, haven’t believed me capable of doing the job. I do, however, think this has changed within the industry and we are seeing more and more young people succeeding.

ays Lorin: “I have been fortunate to have held the position of SAACI Northern Territories branch chair and SAACI national vice-chairperson.” Lorin was general manager of SAACI before joining Synergy Business Events.

What does Synergy Business Events do? Synergy Business Events is an experienced exhibition management company with infrastructure capacity. We assist our clients with project management, sales, logistics and building needs for their exhibitions. I have a dynamic team and am responsible for the overall exhibition and event co-ordination which includes client liaison, marketing and public relations and assisting the Synergy team with sales, administration and operational support.

When did you realise you wanted to be in business events? I have always wanted to be involved in hospitality and I believe that business events is an extension of this. I originally wanted to be a chef but, having spent over a year in the kitchen, I realised my true passion was for a more frontline position where I was able to interact with clients directly and assist them in making their visions a reality.

Were you discouraged from pursuing a career in business events? I am very fortunate to have supportive parents who never discouraged me from following my dreams. They did, however, caution me that this is a lifestyle and not just a job.

I joined straight out of high school in 1999 as a chef trainee and joined the ranks of hotel management trainees in 2001. I have held positions in conference coordination, sales, marketing and public relations.

What challenges do you face as a young person in this industry?

What does your job entail? Do you ever have a typical day? I have a “to do” list every day. Whether I get to actually tackle that list or not is a

different story. I normally get to the office at about 07:00 and leave at 17:00ish on a good day. As we get closer to an event the hours do become longer. Some days run smoothly, allowing me to get through my e-mails and checklists. Other days can feel like a whirlwind with unexpected meetings and curve balls. I wouldn’t have it any other way.

Which personal traits do you need for this position? You must be a well-organised person who is able to multi-task with great administration and problem-solving skills. Being articulate at speaking and writing is a must. If you do not like dealing with people, then this industry is not for you.

What advice would you offer young people who are reluctant to explore the business events industry? I would have to find out what is causing the reluctance in the first place. However, I would certainly encourage those who have good organisational skills, are able to communicate on a level that is respectful to everyone, and a passion for turning dreams into a reality, joining the business events industry is definitely an option.

ICCA REPORTBACK

Times have changed – do things differently By Adriaan Liebetrau, chief executive officer, SAACI

uenos Aires, Argentina, will never be the same after the ICCA World Congress took place at the La Rural Centre. This was my second ICCA congress and I walked away with so much new knowledge and ideas, more so than after attending last year’s congress in Turkey. Firstly, I must extend sincerest congratulations to SAACI’s former chairperson, Nina Freysen-Pretorius, who is currently the president of ICCA. As Africans, we can be very proud of what she has achieved in just one year of being president. It is clear that ICCA is on a new path, and a great one at that. I often joke that ICCA is the mothership – what SAACI is to the southern African region, ICCA is to the world. Although the two associations are fundamentally different, SAACI being an umbrella body and ICCA being focused on association congresses, there are many similarities between the two associations. It was wonderful to see where we need to focus or improve on, and where we are doing a great job, if I may say so myself. Argentina is a very expensive destination for local Africans,

but it is rich in culture, architecture and history. Delegates were spread over four hotels with the main venue, La Rural, being “custom-built” for the congress. Delegates were treated to an opera at the most beautiful and world famous Colon Theatre. While the opera itself was not to everyone’s tastes, I think we were all taken in by the magnificence of the venue. The opening ceremony took place at the Centro Cultural Kirchner, which I would strongly recommend you do a quick online search for. I feel very strongly that, as a sector, we mostly lack creativity and innovation, and this building is an incredible fusion of history and modernity. I wish we had venues like this in southern Africa and I hope we will start seeing potential where we think there is none. The gala dinner was held at the Tango Porteno, the birth place of the tango in a dinner theatre style. Very impressive. To return to the main subject at hand, the ICCA congress, I had many enlightening moments during the proceedings, and I would like to share some of them with you. Health and safety seems to be ignored on that side of the world, with nearly 800 of us crammed into a 500-seater venue during the gala event at Tango Porteno. Not allowing exhibitor or audio-visual companies adequate time for build-up and break-down is as much a danger as cramming too many people into a small room. As a sector, we need to address this (and quickly) before we have a disaster on our hands.

ICCA REPORTBACK

As far as marketing is concerned, it is becoming increasingly necessary to think outside the box. Stop thinking brochures and flyers and a post here and there on social media. What is the message you want to share? We spend so much time writing marketing plans, but we don’t communicate these messages clearly. Big budgets don’t mean better execution. Be creative and innovative. I cannot stress this enough. It is worth noting that this year’s PR and marketing awards were fantastic. Particular congratulations to ProColumbia and the Halifax Convention Centre for winning the two awards. In terms of collaboration, you don’t know when your competitor is going to be your client. This was a key word during the SAACI Congress and it was no surprise that it came through very strongly at the ICCA Congress. Times have changed, so isn’t it time we do things differently? With regard to congresses, we have nothing to be shy of. This was only my second international congress, so I am no expert in the field, but I do strongly believe we are our own worst enemies. Trust me when I say our product and service offering is of a world-class standard. We can be very proud of what we have and what we have to offer. Language barriers are a problem, but at least we try to understand each other. So, a very big plea: invest in your people; they are your biggest asset. Education is becoming a growing concern. “Traditional” sessions in a typical schoolroom setting with top-down presentations are still around, but they are not effective anymore. Getting people out of their comfort zone is a challenge, but it is effective. Go check out the SAACI website for some innovative ideas we are launching. The term “PCO” wasn’t a topic at the congress, but we have different naming conventions for our sector: MICE, meetings, events, conference, and the most popular these days, business events. I noticed a trend that using the term “PCO” is also not going to be acceptable in the near future and maybe this is going to be one of the next big debates – a call for standardisation to make communication more fluid. Sustainability, again not a topic at the congress, but I visited the new Buenos Aires Convention Centre currently under construction. Everything humanly possible was done to make this venue as sustainable as possible. The convention centre is actually built underground so the city could build a park on top of the roof. Skylights have been installed in the foyer to allow for natural lighting and existing trees were not cut down but rather the building was designed around these. It is clear that we need to do a lot more to ensure green sustainable events and buildings on our continent. The ICCA congress takes place next year in Kuching, Malaysia, from 13-16 November 2016. There are observer registration fees and I would recommend you attend at least one ICCA congress in your career, even if you are not in an association business. Similarly, attend local events such as the SAACI Congress, AAXO or EXSA Conferences. Get involved so that you are able to get a “bigger picture” of the sector you work in.

PERSONALITY PROFILE

Aidan Koen believes in ‘getting your hands dirty’ Aidan Koen, 32, national infrastructure manager, Scan Display Solution and SAACI Northern Territories branch chairman, has a background in logistics, sports and marketing.

rom 2003 till 2011 he was in logistics where he was the logistics manager on the Samsung account at World Net Logistics. From 2011 to 2013 he joined a sports and marketing company where he assisted up and coming brands to gain market share and managed the exhibitions and road shows. Mr Koen’s logistics experience and passion for growing brands and managing events opened a door for him at Scan Display in 2013, an opportunity he couldn’t let pass by. Mr Koen won SAACI’s National and Regional Young Achiever Award in 2015.

Where did you grow up? I was born in Vryburg, grew up in Bloemfontein and moved to Johannesburg in 2003.

Where did you start your career? In logistics, started as filing clerk and left as the logistics manager on the Samsung Electronics account eight years later.

How long have you been in the business events sector?

before, it’s great working hand-in-hand with organisers and exhibitors in growing events.

How do you relax?

What role does your family play in your life?

What is your favourite food?

They play a huge role. I am married to Diane and have a daughter name Trinzia and a baby boy due in January 2016. My folks and in-laws stay in the same area as us, so we get to see each other often and that makes the family bond strong.

Do you play any sports? I played a lot of action cricket, but after my shoulder operation I can only play golf ... (not complaining though).

What is your favourite sport? I enjoy soccer, cricket, golf and rugby.

What do you do for leisure? I spend as much time with my family and friends with a good old braai on the go and a few beers in the fridge ...

What is your secret to success? I work hard, stay grounded and listen to people’s positive criticism and make a difference.

What is your pet hate? Dishonest people and ignorance.

What is the most memorable place you have ever been to, and why?

Just on three years. It’s amazing to see the changes that have taken place in the industry in this period of time. We have built great relationships with organisers and exhibitors and it’s very rewarding watching events grow.

My recent ICCA trip to Argentina. I met great people from 64 countries, including good old South Africa. Argentina is a great place with an amazing history. Their people are filled with such passion – a lot like us here in South Africa.

What has been the biggest change you’ve seen in this sector?

What is your favourite city?

Change is part and parcel of the game, and one needs to adapt or there is risk of falling behind in growth and client satisfaction. Client’s demands have become greater and the risks higher in a very fastpaced events sector, but as mentioned

Bloemfontein ... great memories made there while growing up.

What is your TV programme? I’m a bit of a series junky, watch them all ...

Sitting outside on a nice sunny day, braai going with family ...

Lamb ribs and chops.

Who is your favourite movie star? Jennifer Aniston.

Who is your role model? Justin Hawes, my managing director. His enthusiasm for the events industry is amazing. He is a great leader within Scan and in the industry. He treats his staff with great respect and one can only but admire what he has achieved in a tough industry.

What advice do you have for anyone starting out in this industry and hoping to follow in your footsteps? Work hard. Start at the bottom and learn as much as you can by getting your hands dirty.

What is your dream for the future? For a healthy family, further growth within Scan and the associations I’m involved in.

EXECUTIVE CHEF

Vincent Lauwers has earned string of accolades During his 33 years in the hospitality industry, Vincent Lauwers, 51, executive chef of Glenburn Lodge in Muldersdrift, has earned a string of accolades which includes Chef of the Month at the Diners Club International in 1998 and, in 1999, he had the honour of preparing top dishes for the Crown Prince of Belgium at the World Summit, and in 2000 for the Belgium ambassadors.

n 2010, Vincent was responsible for the preparation of President Jacob Zuma’s meals, as well as the Mexican football team during their stay for the 2010 FIFA Soccer World Cup held in South Africa. Vincent was born in Halle, located in the district Halle-Vilvoorde in the province Flemish Brabant in Belgium, on 6 January 1964. “After high school, I enrolled at the Infobo Hotel School in Brussels and studied hotel management. “After completing my studies in 1985, I went on to work in our family-owned restaurant De Rode Leeuw (The Red Lion). I had been working at my father’s restaurant since the age of eight, before and after school, cultivating my love of cooking from an early age. “My first memory was of making soup

Your signature dish? My signature dish is a slow Braised Lamb Shank with a rosemary, chili chocolate jus accompanied with creamy rocket mashed potatoes. This rich and hearty dish is best served with a full bodied Merlot.

What has remained constant in the industry? People expect to get what they paid for. This has not changed and I don’t believe it ever will. Good service and

with my father and his words still stay with me to this day: ‘My son, I will be honest with you, the soup is a little bit too salty’. From that day, I knew I would be a chef by profession. “I followed in the footsteps of my father and my grandfather. Both were accomplished chefs in Belgium and I was raised with the love of food in my blood.” His goal for the next five years is to become the group executive chef of Guvon Hotels and Spas. Glenburn Lodge is part of the group. In terms of trends, Vincent said guests are more focussed on fresh and healthy choices, organic options, no preservatives or additives – maintaining the quality and flavour without sacrificing on health. Globally, he said: “Food is no longer just about sustaining the body, but has become a socialising tool where gourmet food is not just found in Michelin star restaurants. To cook, drink and eat healthy has now become trendy.” In terms of career highlights, Vincent said cooking for Patricia Lewis and David Hasselhoff on Top Billing brings back fond memories. “During their visit to Thaba Ya Batswana, I created a truly South African dish that David would not find outside of this beautiful country. I prepared a ‘Bushveld Potjie’ for him. While reaching for the presentation dish (to dish up) I noticed David feasting on the stew straight from the black potjie pot with a huge serving spoon jammed into his mouth. He was under the impression that ‘potjie pot’ meant that he would eat straight from the huge pot. I still laugh every time I see a potjie pot!”

In his leisure time he enjoys socialising with his industry friends, eating out and enjoying a good cup of coffee. He also enjoys watching soccer, and going to movies. In his opinion, the main challenge facing the industry today is the troublesome economy. Vincent’s advice for newcomers is: “Make sure you are prepared to work long hours, be prepared to make sacrifices in your personal life and ensure you have a passion for food and people.” In conclusion, he said: “After a long career within hotels and restaurants, I am at a workplace now where I have the freedom to create food with influences from my heritage and infusing it with some South African flare. “I enjoy the time that I spend with our guests. In large corporate hotels it is not possible to give that kind of special attention, which is why I am so pleased to be where I am at this point of my life.”

good quality expectation has remained constant throughout the years.

What trends are emerging in the conference industry in regards to food?

What is your favourite beverage? Stella Artois.

What is your favourite food? I am a sucker for well-prepared Thai food.

What is your pet hate? When someone is late.

Special dietary requirements are definitely on the rise. People are more aware of what they are eating and how it affects their bodies.

What is you great love? My greatest love is definitely my love for food and the creation thereof.

ANNIVERSARY CELEBRATION

AFTER

BEFORE

Glenburn Lodge turns 25

ccording to Bloomberg, eight out of 10 entrepreneurs who start businesses fail within the first 18 months. A staggering 80 per cent just don’t make it. Given the rather gloomy statistics for small to medium size businesses, it is no small accomplishment for Glenburn Lodge to celebrate its 25th birthday recently among start-up family members, previous general managers of the property, neighbours, staff who have worked at the lodge from day one, business and media. Chicama Spa simultaneously celebrated its 10th birthday on the day with a fashion show and celebrity line-up. Guvon Investments (Pty) Ltd was established in 1978 by Gustav Pansegrouw. Oom Gustav, as he is fondly referred to, handed over the reins to his four children who are all involved in the business. While Kosie Pansegrouw acts as managing director, Alta Thorpe heads up HR, Yvette Alberts the financial side and Jannie Borman the estate and maintenance. The name GUVON originated from the combination of the names of its founder members, Gustav and his late wife, Yvonne. Involved in property development from inception, Guvon started development in the hotel industry with Glenburn Lodge as the first of now seven hotels/properties in its portfolio. In 1990, Glenburn Lodge, situated in “The Cradle of Humankind”, was opened

as an intimate family weekend getaway. Additions to the original buildings and facilities were carried out every year thereafter and Glenburn Lodge soon developed into one of the leading conference and country hotel venues in Gauteng today, with focused banqueting venues and facilities to cater for weddings and functions, as well as recreational activities for all age groups. Twenty five years later, the lodge has 100 rooms, a magnificent spa and a tented camp. During a day of festivities, commemorative tree planting, delicious snacks by in-house Belgian chef Vincent Lauwers and super entertainment by George Meiring; managing director, Kosie Pansegrouw unveiled the new Glenburn Lodge & Spa logo. “We felt this was an opportune time to introduce a fresh logo,” said group marketing and PR manager Christa Badenhorst. “The majestic Zwartkops mountain forms a focal point for the logo design. Throughout history, mountains have symbolised constancy, firmness and stillness. The Blaauwbank Spruit is pictured on the logo as it flows into the main dam. “The blue colour spectrum used in the logo implies professionalism, serious mindedness, integrity, sincerity and calmness – all qualities we associate with Glenburn Lodge and its parenting company Guvon Hotels. “Blue is also associated with authority

and success. The mountains and river are encased in a circle suggesting community, friendship, love, relationships and unity. Rings have an implication of marriage and partnership – a very apt reference to Glenburn Lodge which was one of the first wedding venues in Muldersdrift.” Previous general managers Dave Atherstone and Leon Bosch were welcomed on the day by the current general manager Nigel Peel. While Mr Bosch was in his Guvon head office attire where he fulfils the role of operations and marketing director for the Guvon Hotels & Spas group, Mr Atherstone proudly wore his red chequered tie and name badge from the early Glenburn Lodge days. Glenburn Lodge is blessed with staff members who are still with the company since the day it opened its doors to the public. Johannes Mashatola, Jechonia Zulu and Jabulani Mchunu have 25 years service, with Sarah Phiri with 23 years service. Oom Gustav and actress Cindy Swanepoel (Ballade vir n Enkeling) got down and dirty with a tree planting ceremony, while Guvon Hotels horticulturist Wayne Otto and Wayne Stafford (finalist bachelor 2015) offered a helping hand in the process. Twenty five certificates were handed over to celebrities, management and staff who assisted in the tree planting process. Mr Bosch did the honours in cutting the 25th birthday cake, bringing the celebrations to a close.

ANNIVERSARY CELEBRATION

Mesmerising mountains – the start of Glenburn Lodge HUMBLE Gustav Pansegrouw, founder of Guvon Hotels speaks to Irene Costa, editor of Business Events Africa on how it all started. The beautiful mountains and persistence were the two driving forces that got Oom Gustav, as he is fondly known, to buy the land in Muldersdrift, which is today Glenburn Lodge and Kloofzicht Lodge. “Coming from the flat Free State, I was mesmerised by the beautiful mountains.” His motivation for buying the land was to farm it, which he did. However, farming was losing traction in the region as other provinces with more suitable climate took over. Farming wasn’t profitable anymore. “I always had my eye on the piece of land with the most magnificent mountain view, but the farmer kept turning me down. It took seven years of keeping in contact before he agreed to sell me the 400 hectares.” One of the life lessons is “if you don’t try you don’t get”. Oom Gustav said the move to conferencing came unexpectantly. A friend, Ockie Oosthuizen (who was also a Springbok rugby player) had started an insurance company and put the idea in his mind. Ockie suggested Oom Gustav open a conference room on the land, and said if he did, he would be his first conference. So, he did. That was the beginning of Glenburn Lodge. Accommodation came later and the lodge quickly became a favourite weekend getaway spot for locals. “When we started building, there was really nothing out there. I did consider where the next boom area would be, especially with the development of the N14 highway at that time.” Oom Gustav accredits Guvon Hotels & Spas success to the location and his children, who are all part of the hotel group. “The children have all worked hard to make the group what it is today.” Oom Gustav is mostly retired and leaves the big ideas to them now. Kosie, his son, and managing director of Guvon Hotels & Spas, has been instrumental in driving the development of the group. Oom Gustav’s background was banking, but his initial business was hospitals. Slowly, as the conference and lodge business grew, they sold the hospitals. Though Oom Gustav is retired, he still has many ideas and lovely stories, some that even include hospitality and property mogul, Sol Kerzner. But that is for another time.

The Pansegrouw family: Alta Thorpe, HR director; Oom Gustav; Yvette Alberts, head of accounts/Guvon director; and Kosie Pansegrouw, managing director.

VENUE NEWS Aurelia’s lounge

Emperors Palace reveals world-class hotel suites

or travellers looking for superb accommodation facilities, the solution is conveniently located alongside the O.R. Tambo International Airport at Emperors Palace. Not only does the beautiful resort boast four award-winning hotels, but now guests can also look forward to enjoying heightened levels of comfort and supreme indulgence in brand-new suites located on the fourth floor at the five-star Peermont D’oreale Grande. Classic and sophisticated décor, manufactured from the highest quality fabrics and materials, encapsulates all levels of luxury in the spacious classic and deluxe suites. Complete with a king-size bed, 48” flat screen TV, en-suite bathroom with double basins, luxurious bath tub, large shower and modern, multifunctional electronic lavatory, the rooms were designed with utmost comfort in mind. Other features include a guest bathroom, relaxing living room with 60’ flat screen TV, dining area for up to four guests, and hot beverage station with a state-of-theart espresso maker, making it easy to host associates. To cater to the astute business traveller, a welcome feature is a large writing desk offering quick access to the businessman’s panel with international adapters, USB ports, easy interfacing with the screens in the suite and unlimited, complimentary Wi-Fi. Guests will also have access to the

deluxe Club Floor and Business Centre Lounge located on the quiet, top floor of the hotel. In addition to offering a breath-taking view over the impressive Chariots Fountain, Club Floor guests are able to conduct business in the private Business Centre while enjoying complementary refreshments, working stations (equipped with PCs and Apple products), a meeting room, free Wi-Fi Internet access, and access to local and international newspapers. In addition, the ever-popular Aurelia’s restaurant has undergone an elegant, modern make-over. The contemporary new look and layout focuses on natural textures, which is seamlessly incorporated into details from furniture to paint finishes. Behind the scenes, the latest state-ofthe-art technology has been added to the expanded kitchen area, ensuring that every plate served is a first-class masterpiece. “I am proud to be able to present the new look Aurelia’s restaurant where we intend to showcase innovative cuisine that is different, easy to eat and simple, accompanied by warm and friendly service leaving you with an experience which will make you want to come back again and again. It is a true celebration of life,” said Jegie Padmanathan, group hotel and resorts executive. Larger than before, the restaurant now comfortably seats 120 people inside, between 40 and 70 outside and boasts two new upmarket private dining facilities.

A new lounge area, Aurelia’s Lounge, has been added to cater for hotel guests who arrive early from the airport, complete with free wireless Internet access. There, guests are able to relax on soft sofas and comfortable chairs while enjoying a selection of light snacks and a cappuccino or café latte until their hotel room is ready. The enchanting dinner menu has re-invented the dining experience into something “otherworldly”. A new chef station located in view of the restaurant, allow guests to see the finishing touches being added to their meals, while the aromas add a sensory element to the occasion. The expansive a la carte dinner menu introduces elements of molecular gastronomy, paired with a fusion of newage Mediterranean and South African cuisines. For guests who would like to take their dining experience to the next level, the exclusive Millionaires menu will not disappoint. “This menu was specifically designed to make special occasions that much more special. This menu is ideal for celebrations, including engagements, graduations and milestone wedding anniversaries. “The elements on each plate have been carefully put together to ensure a memorable dining experience that will leave a lasting impression. The menu items change on a seasonal basis to ensure they remain relevant and fresh,” Mr Padmanathan concluded.

VENUE NEWS

Durban ICC spreads festive cheer to the children THE Durban International Convention Centre joined together with the Santa Shoebox Project once again this year to spread some festive cheer to the children of the Makabongwe Methodist Pre-School. The Santa Shoebox Project is an initiative that collects and distributes approximately 100 000 gifts to underprivileged children in orphanages, children’s homes and care centres across South Africa each year. As part of the appeal, members of the public pledge to prepare a

shoebox, which contains items such as a toothbrush, toothpaste, soap, washcloth, educational supplies, sweets, a toy and an outfit of clothing. For many children, this is the only gift they receive during the festive season. Staff and executive management from the Durban ICC took some time out of their schedules to visit the pre-school to deliver a cake and distribute the gifts collected by the Santa Shoebox Project. Prior to distributing the gifts, the Durban ICC supported the initiative by donating

boxes to the appeal and sponsoring a venue at the Durban Exhibition Centre as the central collection point for the Durban Central boxes. Commenting on the project, chief executive officer Lindiwe Rakharebe said, “This initiative is one of many corporate social investment projects which we support throughout the year, but especially at this time of year, we are reminded of how fortunate we are and that we have the opportunity to do something for those less fortunate than ourselves.”

Members of the Durban ICC team spreading festive cheer at the Makabongwe Methodist Pre-school. From left: Melanie Rambally, finance director; Fred Hattingh, senior HR manager; Lindiwe Rakharebe, chief executive officer; Jessica Williams, chairperson of Makabongwe Management Committee; Marlene Govender, general manager - marketing, sales and events and Mala Dorasamy, marketing, sales and events director.

Tremayne joins Ten Bompas TREMAYNE Khamal, 29, is the new marketing and conference manager at Ten Bompas. She was born in Bulawayo, Zimbabwe. “I came to South Africa after completing my A Levels and studied international hotel management at Varsity College in Pretoria. I did my practical training at Cappuccino’s restaurant (Pretoria) and Kloppenheim

Country Estate (Mpumalanga) as a student.” She managed O’Galito Restaurant in Pretoria for four years, and worked as event co-ordinator for a wedding venue in Pretoria for four years. “I feel blessed to have had the opportunity to work in great companies, learning and experiencing new things all the time, while doing what I love,” she said.

TECHWATCH

Interactive meetings: TIPS to make it work more expensive than the TV. But why would people not share valuable information in a meeting? It happens more than you think. So, what can you as the meeting organiser do to ensure that all insights are captured and everyone feels comfortable with sharing their views? I found a great book: Moving Beyond Icebreakers written by Stanley Pollack. Mr Pollack suggests that having more interactive meetings is the key to success. Employing interactive technology can aid in achieving more effective collaboration in meetings or events. HERE ARE A FEW TIPS TO CONSIDER:

By Danie Greyling, managing director of Lumi

f upon retiring from a company, an employee walked out the front door carrying the conference room TV, there’s a good chance he’d be stopped or tackled by security. If that same employee walked out of a meeting without sharing valuable information that only he knew, the group’s bad decision could be far

Overcome your own resistance Employing technology to facilitate more productive meetings sounds so simple but could be perceived as daunting. Once you realise what benefits interactive technology brings to the table, this will be an easier decision to make. Technology helps you make decisions faster. Putting things to a “quick poll” can give you an idea of the exact feelings in the room. Capturing anonymous comments or questions via something like a “group chat” (that can be moderated or not) can ensure that everyone’s voice is heard and taken into account. Setting the scene for interaction When planning the meeting or event,

you need to ensure that interaction is ingrained in everything from the agenda of the day to the planned outcomes of the session. Interactive technology can then be used to measure the successes, and feedback received can be used to plan future sessions. Making it work for the long run As Mr Pollack states: “Even after you have experienced the advantages of working interactively, you may still find it tempting to revert to the old, familiar forms. It is difficult to think consistently about how to involve everyone through interactive technique. It takes time and energy to plan for every new group and every new meeting in a way that will maximise productive interaction. “Furthermore, resistance never goes away completely, and it is far easier in the short term to allow your natural resistance and the group’s resistance to prevail.” You, as the meeting organiser, needs to be consistent in your approach, keeping in mind the vast amount of benefits of interactivity and what that brings to the table. Using technology to ask questions that seek out information will help you make more informed and, ultimately, better decisions. To adapt what Confucius once said: Wise leaders aren’t defined by what they know, but by their ability to discover what they don’t know.

MARKET NEWS

AV ... more than audio-visual By William Preston Technical Services Manager

V has grown to mean more than audio-visual. From technology to content management, itâ&#x20AC;&#x2122;s inspired by concept, design, and is allencompassing to meet event needs. Here are some top technologies for your radar. 4K AND 3D MONITORS With the number of manufacturers offering lower-cost 3D and 4K displays, we believe this trend will continue. To showcase this technology, content needs to be specifically created. For example, high-end CAD drawings benefit from their finer details being highlighted thanks to 3D and 4K displays. PROJECTION MAPPING Projection mapping turns objects, often irregularly shaped, into a display surface for video projection. By using specialised software you can now fit any image, onto any surface, of any object. The result is an

incredible visual experience. WIRELESS PRODUCTS Running wires is expensive and timeconsuming. While going wireless has long been a desire, its reliability is often a concern. However, technologies such as Apple AirPlay and Google Chromecast, among others, continue to improve, making content sharing from a mobile device to screens a seamless experience. LAMPLESS PROJECTORS Projectors play a huge role in most AV environments, but just like other light sources, the lamp is the critical element. Not only costly to maintain, a blown bulb could result in disaster for that important presentation. Laser projectors are fast becoming popular as they donâ&#x20AC;&#x2122;t require bulb changes, plus they support the latest technologies. CONTENT MANAGEMENT Technology is making AV and IT a better

team. It is allowing them to use the same infrastructure and network for better effect. For example, using Local Area Networks (LANs), content can be sent from a central location to breakaway room projectors. LED LED displays are capable of providing stage lighting as well as being a visual display for informational purposes. As prices fall, soon all signage could be replaced with multi-purpose LED panels to bring interaction to a once, onedimensional sign. At Magnetic Storm, we thrive on the opportunity to conceptualise, design and create a magnificent audio-visual sensory experience that brings your event or meeting to life.

For more information, contact Jane Stevenson 041-3934800 or jane@ magnetic.co.za or visit our website for details www.magnetic.co.za

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Local and international conferences, workshops and exhibitions of interest to the conference, exhibition and special events market For free entries in this calendar, please supply information to: Contact Publications, PO Box 414, Kloof 3640. Tel: (031) 764-6977. Fax: (031) 764-6974. E-mail: colleen@contactpub.co.za LOCAL: 2016 JANUARY 31 - FEBRUARY 2: EXSA Annual Conference 2016. Venue: Spier Wine Estate, Western Cape. More information: E-mail: aimee@exsa.co.za. Tel: 011 805 7272. FEBRUARY 18-21: IAPCO 2016. Venue: Cape Town International Convention Centre, Cape Town. More information: www.iapco2016.co.za

INTERNATIONAL: 2016

FEBRUARY 23-24: MEETINGS AFRICA. Venue: Sandton Convention Centre, Sandton, Johannesburg. More information: www.meetingsafrica.co.za/ JULY 24-26: SAACI Congress. Venue: Mangaung (Bloemfontein). More information: Adriaan Liebetrau. Tel: (011) 880-5883. E-mail: gm@saaci.org. Website: www.saaci.org

INTERNATIONAL: 2016

FEBRUARY 9-11: IBTM ARABIA. Venue: Jumeirah at Etihad Tower, Abu Dhabi. More information: ibtmarabia.helpline@reedexpo.co.uk. Tel: +44 (0) 20 8271 2127

SEPTEMBER 27-29: IT&CMA. Venue: Bangkok Convention Centre, CentralWorld Bangkok, Thailand. More information: E-mail: itcma@ttgasia. com. Website: www.itcma.com

FEBRUARY 23-24: AIME. Venue: Melbourne Convention Centre, Melbourne, Australia. More information: aime@reedexhibitions.com.au Tel: +61 2 9422 2500

OCTOBER 18-20: IMEX AMERICA. Venue: Sands Expo & Convention Centre, Las Vegas, USA. More information: www.imexamerica.com

MARCH 2-4: COCAL 2016. Venue: Guadalajara, Mexico. More information: www.cocal2016mexico.com/ MARCH 16-18: ACE OF M.I.C.E. EXHIBITION. Venue: Istanbul Congress Centre + Istanbul Lutfi Kirdar. More information: Tel: +90 (216) 465 95 56-57. E-mail: info@ameistanbul.com. Website: www.ameistanbul.com/ APRIL 19-21: IMEX Frankfurt. Venue: Frankfurt, Germany. More information: Tel: +44 1273 227311. Website: www.imex-frankfurt.com

NOVEMBER 12-16: 55th ICCA Congress. Venue: Kuching, Malaysia. More information: Mathijs Vleeming, marketing project manager, ICCA, Toren A, De Entree 57 1101 BH Amsterdam, The Netherlands. Tel: +31 20 398 1962. E-mail: mathijs@icca.nl. Website: www.iccaworld.com NOVEMBER 29-DECEMBER 1: IBTM WORLD. Venue: Barcelona, Spain. More information: ibtmworld.sales@reedexpo.co.uk

INTERNATIONAL: 2017

MAY 25-27: IAPCO EDGE SEMINAR. Venue: Whistler, Canada. More information: info@iapcoeducation.org. Website: www.iapcoeducation.org

MAY 16-18: IMEX Frankfurt. Venue: Frankfurt, Germany. More information: Tel: +44 1273 227311. Website: www.imex-frankfurt.com

JUNE 14-16: THE MEETINGS SHOW. Venue: Olympia, London, UK. More information: Steve Knight, Event Director. E-mail: steve.knight@centaurmedia. com. Website: www.themeetingsshow.com

DATE TBA: 56th ICCA Congress. Venue: Prague, Czech Republic. More information: Mathijs Vleeming, marketing project manager, ICCA, Toren A, De Entree 57 1101 BH Amsterdam, The Netherlands. Tel: +31 20 398 1962. E-mail: mathijs@icca.nl. Website: www.iccaworld.com

JUNE 15-17: IBTM AMERICA. Venue: Nashville, USA. More information: E-mail: ibtmamerica@reedexpo.com. Website: www.ibtmamerica.com

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