Security Focus Vol 33 No 10

Contents page SERVING THE SOUTH AFRICAN SECURITY

Cover Story

INDUSTRY FOR 33 YEARS

Features 10 SPECIAL FEATURE: CIT

South Africa’s private security industry plays a critical role in the protection of people and assets. In a country faced with crippling crime statistics, the guarding sector, including manned guarding, reaction services and cash/assets in transit, has become one of the fastest growing industry sectors in the country today.

18 CRIME PREVENTION AWARDS

Twelve of Omega Risk Solutions’ employees were recognised at the Security Industry Alliance Annual Crime Prevention Awards Ceremony held at the Indaba Hotel in Fourways during October.

20 SUCCESS STORY

8 THE FUTURE IS HERE

James Lee, chief executive officer, Suprema

Nemtek is a name that has become synonymous with the security electric fencing industry and its well-earned reputation is not just the result of excellent products and services, but also for the role the company has played in supporting and facilitating the realisation of higher standards in its own industry, particularly when it comes to training and industry compliance.

22 PERIMETER PROTECTION

Inc., says integration has become an important keyword that signifies the latest trends in technology. “Focus is on creating connections between people, objects and services altogether,” he says.

Perimeter security is a fundamental component of security systems – a first line of defence against external physical threats.

25 Spotlight on ip solutions

The PCX46APP is said to be a professional high-security hybrid solution incorporating IP video cameras and automation control outputs.

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Security Focus

Advertising enquiries:

is published by the proprietor Contact Publications (Pty) Ltd (Reg No. 1981/011920/07)

Tel: (031) 764-6977 Fax: (031) 764-6974 e-mail: contact@secpub.co.za Publisher: Godfrey King Editor: Andrea Müller Production Leader: Colleen McCann Official Journal of the Security Association of South Africa

Layout & Design: Beth Marchand Subscriptions: Jackie Goosen

Bernadette Fenton

Cell: 082 443 8931. Fax: (031) 764-6974 e-mail: bernadette@secpub.co.za

VOL 33 NO 10 2015

ISSN 1022 6427

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Regulars 4 Comment

28 On The Market

Before it’s too late.

6 News

30 International Case Study

• Hikvision facility in South Africa now open.

• Reminder to training providers from PSiRA.

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Industry Opinion

Think you are safe? Believe your mobile device is secure and your transactions completed protected? You’d be wrong, says Chad Fichardt, Mediaweb Newswire.

Paxton manages access to commercial site.

31 International News

24 Company News

• Mastering the art of deception detection.

• Garmin SA introduces latest dash cam.

Chubb promotes SOAP principle.

26 Vehicle Security Update

Zaplox integrates with SALTO.

32 Law & Security

Minister of Police Nati Nhleko releases the latest crime statistics.

34 35 36

Index of Advertisers Calendar Directory

SA’s vehicle crime rate impacted by economic and social conditions.

27 Security In Action

Integrated security essential for all businesses.

22 Head Office physical address: Suite 1, Fields Shopping Centre, Old Main Road, Kloof 3610 Postal address: P.O. Box 414, Kloof 3640, South Africa Publication details: Security Focus is published monthly Printed by: Paarl Media KZN, 52 Mahogany Road, Westmead. www.paarlmedia.co.za

www.twitter.com/SecurityFocusza

Subscription rates: Annual subscription for magazine posted in Republic of South Africa is R525 including VAT and postage.

Subscription rates for addresses outside South Africa can be obtained on application to the Subscription Department, Box 414, Kloof 3640.

Editorial contributions: Editorial contributions are welcome. For details please contact the Editor, Security Focus, on Tel: (031) 764-6977, or Fax: (031) 764-6974, or write to the editorial office address detailed elsewhere in this column.

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Security Focus is a member of

editors comment

Before it’s too late

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wo months after the release of the annual crime statistics, the troubled South African Police Service (SAPS) looks set to face yet another leadership scandal, in what has become such commonplace occurrence that it shockingly doesn’t seem so shocking anymore.

As a battle rages on between suspended National Police Commissioner, Riah

Phiyega and Police Minister, Nkosinathi Nhleko, there is still no clarity on the status of the ongoing investigation into Phiyega’s conduct.

Instead of addressing the tender fraud and other accusations head-on, Phiyega has chosen to focus on the positives as she trumpets her efforts to clean up the police service and blasts her detractors by claiming that their goal is get rid of her so that they may loot police funds freely.

Could Phiyega soon be joining a long list of fallen police leaders?

Who can forget the international attention former national police commissioner, Jackie Selebi brought us through his dubious liaisons with some of the most notorious international gangsters.

Selebi’s successor, Bheki Cele, was suspended and eventually fired by President Jacob Zuma in 2012 over allegations of unlawful property deals, and a few other unmentionables.

He has never been charged with a crime and continues to work out his days quietly in a different sector of government. In 2013, the police revealed that a “protracted” and “thorough” audit of its own ranks found that 1 448 serving police officers were convicted criminals. This year the hawks reportedly continue to spearhead a number of investigations and arrests involving corrupt police personnel.

The embarrassing blows just keep coming. Then in a completely different twist, the DA wasted no time in showing us the way to deal with those that do not tow the party line.

Dianne Kohler Barnard was swiftly relieved of her police

shadow minister title and fired from the DA by the party’s disciplinary committee after she shared a Facebook post that was calling for the return of apartheid-era president, PW Botha.

However, while the embattled police service has its share of woes, the private security industry continues to fight its own war in the face of an increasingly unforgiving economic, political and business climate.

In a column by Christo Terblanche, managing director, SA Cash Solutions, G4S, featured in this issue, Mr Terblanche explains exactly why the local cash-intransit (CIT) sector plays such a critical role in stabilising our local economy.

We have to agree. However, it may come as no surprise that local consumers are still treating reputable private security industry services as a grudge purchase.

With no concept of the necessary financial and human resources investment required to offer a world-class service in a country that quite possibly needs it more than any other, the consumers of these services are still bewailing the cost of excellent service, opting for cheaper and sub-standard competitors, and unwittingly forcing the industry into a dangerous and damaging price war that may have long term repercussions for all of us.

As the Amendment Bill still looms large and the threat of cheap competitors at the door, the private security industry needs a break.

Has the government or the average consumer actually taken the time to sit back and think about the implications that may come of a damaged and unsustainable private security industry?

Let’s hope someone wakes up before it’s too late.

Andrea Müller Editor andrea@writescene.co.za

Editorial Policy Statements made or opinions expressed in articles in Security Focus do not necessarily reflect the official views of the Security Association of South Africa (SASA) nor those of any of the other security associations listed in Security Focus. Similarly, advertising in this publication does not imply in any way endorsement or approval by these security associations of any products or services. It is the policy of the Security Association of South Africa that any office-bearer who has an executive position in a company, or companies, which supply security products or services should on no account allow his position to be used to promote his company or its objectives in the editorial content of Security Focus, the official journal of the Association. If, at any time, an office-bearer’s position has been quoted in relation to his company or product, this does not imply the Association’s approval or involvement.

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Security Focus | Vol 33 No 10 2015

NEWS

Hikvision facility in South Africa now open

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fter the successful registration of the Hikvision South African office two years ago, the facility is now available to support Hikvision’s rapid growth in the region and provide local assistance and training.

Hikvision, the world’s leading supplier of video surveillance products and solutions, has announced that its local office in Johannesburg, South Africa, is now available to serve the African market.

“Hikvision has gained massive acceptance in the market, a position that has strengthened over time, with the company holding a 16,3 per cent share of the global surveillance industry market,” said James Dong, managing director of Hikvision South Africa. “Our rapid growth requires us to pay closer attention to localisation, and to be able to provide instant local support.”

The office is equipped with a demonstration area where customers can see and interact with the latest Hikvision products, as well as a seminar room for customers to learn about cutting-edge technologies from Hikvision.

“We appreciate the continued support and understanding from our partners over the years, and now it is just the right time to open the facility in South Africa to become a venue for us to collaborate more closely,” Mr Dong continued. “ The office will assist Hikvision in delivering best-in-class support and back-up to our local partners. We are looking forward to a bright future

in the African region.” n

Reminder to training providers from PSiRA

On Line/Live Units Radio or GPRS up to 4 Patrols per unit

Historical Systems For Single / Multiple Site Application No wiring required on site For more information Please visit www.guardtrack.co.za or contact Dane/Brad Tel: 011-784 3803/4 Fax: 011-784 3805 email: info@guardtrack.co.za

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Private security industry training providers are informed that the Private Security Industry Regulatory Authority (PSiRA) is working towards the development of new training regulations based on the NQF qualifications, which will, ultimately, see the withdrawal of the existing Training of Security Officers Regulations, 1992 which provides for the current grade training.

With reference to the previous communications issued between PSiRA and SASSETA on future training of the private security industry, training providers are reminded that a Memorandum of Understanding (MOU) was signed between PSiRA and SASSETA on 1 April 2014.

In addition, a National Training Compliance Forum was launched in March 2015 to take the process of the implementation of the MOU forward.

In view of the above, all training providers currently registered with PSiRA and accredited with SASSETA, must provide PSiRA with their SASSETA accreditation details. This will assist with the elimination of the current administration challenges and delays

Security Focus | Vol 33 No 10 2015

experienced by the industry.

In order for the Authority to expedite any delays or challenges experienced, it is of utmost importance to provide PSiRA with the accurate SASSETA accreditation information.

Furthermore, all security training providers that are currently registered and accredited with PSiRA and offering the grades and other training (Grade “E” to “A” and specialised training) as well as future training providers are reminded that they must, as a matter of urgency, apply to SASSETA to be an accredited training provider in order to present the skills programmes based on unit standards registered on the National Qualification Framework.

It is also foreseen that the learner records will in future be electronically uploaded on the database for each security officer via an electronic link with SASSETA after the full implementation of the MOU. In order to facilitate the process, training providers must contact Mpho Mofikoe, deputy director communications, registration and training on 012-003 0483 (T) or 083 993 6120 (C) Mpho.Mofikoe@psira.co.za for a copy of the registration form. n

Industryopinion

Headline Headline

Mobile fraud is on the rise

By Chad Fichardt, Mediaweb Newswire

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hink you are safe? Believe your mobile device is secure and your transactions completely protected?

You’d be wrong …

In February 2014, RiskIQ unveiled research that showed how malicious mobile apps in Google Play had spiked nearly 400 per cent. That’s a staggering 388 per cent increase from 2011 to 2013.

In 2015, new research found there were thousands of unauthorised apps and app stores that referenced high-level brands and 17 per cent of these were already blacklisted as they had failed a virus scan, or linked users to a known source of malware.

There are hundreds of thousands of apps and mobile services claiming to offer secure shopping portals or games or entertainment, and a significant percentage of these are actually designed to steal credit card information, banking details and hard-earned cash.

The Kount book “Nowhere to Hide: Uncover Mobile Fraud Before It’s Too Late” also pulls out some startling statistics – the most important of these being volume. There are nearly 10 billion mobile devices on the planet, more than televisions and, perhaps even more concerning, more than there are people who own a toothbrush. While oral hygiene is a possible new worry, what these numbers are actually highlighting is how the market is packed full of rich pickings for the criminal element.

Fraud has never been more profitable

or ubiquitous – geographical location and language are no barriers to entry when it comes to hacking a mobile device and accessing a person’s finances.

Alongside the widespread adoption of the mobile device is the rapid growth of mobile commerce or mCommerce.

According to Kount, mobile transactions are projected to reach nearly three quarters of a trillion dollars in 2017.

However, it should be up to the user who gets their cash, so how can they protect themselves and be aware of the dangers that lurk unseen on their mobile screens?

The five primary points of purchase for mobile devices are at the point of sale, as a point of sale, mobile payment platforms, direct carrier billing and closed/open-loop mobile payments.

Mobile commerce needs highly specialised fraud prevention to overcome the risks. Lost and stolen devices, easy account take-over and creation, loopholes in existing systems that are perceived as trusted, click ’n collect capabilities move swifter than the systems that prevent theft, and pre-paid mobile devices are cheap tools for fraud.

Users need to place protections onto their mobile devices to prevent them from being easily accessed.

According to Mel Gischen, marketing manager at electronic payment provider, PayU: “Not having a back-up or a remote wipe system or placing password protection on a device means the user may as well walk up to the nearest person on the street and hand them their

credit card, login details and a shopping list.”

Invest in a good back-up solution recommended by a reliable source and use it regularly.

The same applies to encryption. It’s worth adding on an additional layer of protection by using encryption software on all mobile devices as this will instantly slam up a barrier against a quick hack.

Then, ensure remote wiping is activated – most modern devices allow for this – and delete all sensitive information the moment the device goes missing.

Other options for protecting, and possibly even retrieving, the mobile phone are GPS tracking through services such as “Find my Phone” and Lock Screen Contact Info where people can instantly see a name and an alternative number and use that data to return the smartphone if it was lost, not stolen.

Mr Gischen adds: “It is vital to check for credible and trusted websites and third-party security providers, especially when making payments on your phone. As a rule, treat this exactly the same as you would when buying online from your laptop or desktop.”

Finally, avoid being caught in the first place. Don’t sing for joy and enter private information when receiving a text that announces a big prize win, don’t fall for a fake charity request, don’t provide bank details to anyone unless it is part of a registered transaction and always ensure apps downloaded from the various app stores are secure, virus-free and valid. n

Security Focus | Vol 33 No 10 2015

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Cover story

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Security Focus | Vol 33 No 10 2015

Cover story

SpecialFeature:Cash-in-transit

Opinion Piece

Sustainable CIT industry critical to economic stability

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By Christo Terblanche, Managing Director, SA Cash Solutions, G4S

he crime rate in South Africa is an issue that needs no explanation, with statistics indicating a continued increasing trend in many areas. Cash in Transit (CIT) heists remain a common challenge, as they are highly profitable for perpetrators.

Furthermore, these crimes often stand out for being particularly violent, with loss of life and injury being a frequent occurrence. This makes CIT services dangerous, increasingly complex and costly to deliver.

Given that up to 85 per cent of transactions processed in South Africa are cash-based today, preventing this type of crime is more important than ever.

CIT protection services are critical to economic stability, as these companies are responsible for ensuring that billions of Rands move safely through the various economic channels. It is therefore vital for the security industry to rally together and ensure the sustainability of this business.

The increasing crime rate as well increased violence associated with crime is a challenge for the country as a whole.

In the CIT industry, this is particularly problematic, with fatalities and injury an all-too-common occurrence. The increased complexity of the collections process itself, has also increased the risk involved.

In the past, money could be taken directly to banks for deposit, however, today there are only a certain number of collection centres that

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will accept these deposits. This increases the time of the cash that is in transit, opening up more opportunity for heists.

In addition, collecting the cash at the customer takes longer, due to the need to scan and track each packet. When transporting cash across pavements, there is a limit on the amount that can be taken in a single trip, imposed for safety reasons.

This often means that multiple trips are necessary to move all cash from the customer into the van, providing more opportunities for criminals to plan their activities.

In addition to the increased complexity of the process, the danger associated with collecting and transporting cash has increased dramatically over the years in this high-risk industry, which in turn requires significant investment not only into protective gear for personnel, but also the vehicles themselves.

Criminals now utilise armour-piercing rounds, which means that the armour plating on vehicles must be able to withstand such an assault.

The guards themselves also require bulletproof vests and other safety equipment, which often need to be replaced after it has been involved in a shooting.

In order to effectively counter the threat, the guards also require weapons as well as extensive accredited training on how to safely handle these weapons. This comes at a cost to CIT companies.

Aside from armour plating, the CIT process requires a host of other sophisticated technology for protection.

Vehicles must be tracked at all times to ensure they are on course and to identify any unusual incidents, effective communication systems

Security Focus | Vol 33 No 10 2015

SpecialFeature:Cash-in-transit

between vehicles and control rooms are required, and additional security features must be in place to protect the cash.

This includes sophisticated solutions for the opening of vehicle doors, integrating GPS tracking and logistics management. The back doors of a CIT van can, for example, only be opened by a changing code.

This code can only be transmitted to the driver when they are at the correct location at the correct time and prevents criminals from forcing the driver to open the doors under duress, and protects not only the cash, but also the human occupants of the vehicle.

If the doors are forced open, additional security can be deployed such as chemicals to fill the cash area of the van with an expanding, solidifying foam, making it almost impossible to retrieve the cash.

In addition, a complete track-and-trace solution is required for all cash packets, utilising tamper evident bags with barcodes that are scanned on collection and can be used to trace the packets throughout the transit process.

When collecting cash, the packets must also be protected when transporting them from the customer to the van, as simply carrying them, introduces vulnerability.

Cross pavement carriers are employed to achieve this – protective boxes that incorporate dye stain technology which will discharge onto the money if the boxes are forced open.

At the customer’s site, Automated Banking Machines (ABMs) are used to validate the cash on site, providing an immediate report to both the CIT company and the customer regarding the amount of money collected at any given time.

All of these technologies represent a significant investment into hardware, software and other technology solutions, designed to simplify the process for customers while ensuring the utmost levels of security.

Tactical support, back-up teams and investigators as a result of incidents all add to costs.

Investment is also often made into intelligence gathering and analysis along with organisations such as the South African Banking Risk Information Centre (SABRIC) in order to identify trends, crime hotspots and other relevant patterns that can be used to develop a proactive preventative approach to cash in transit crimes.

While increased consolidation and competitiveness in the market has led to something of a price war, the reality is that this is simply not sustainable given the huge investment that needs to be made to ensure the safety of cash.

The need for this investment is clear when one examines the latest SABRIC statistics around CIT heists – these figures show an increase in CIT incidents of 34% by August 2015 when compared to the same period in 2014. It is also essential to protect the staff at CIT companies.

Many man-hours are lost as a result of injuries sustained on the job, and health and safety is a top priority. Guards and drivers need to be well equipped and trained to perform their often-dangerous jobs in a safe and

responsible manner.

In addition, weapons obtained by criminals during heists, end up on the black market and are circulated within crime syndicates, further fuelling crime. These events in turn have a negative impact on the insurance industry, creating a knock-on economic effect.

At the end of the day, ensuring safety when collecting, transporting and depositing cash is the responsibility of all parties involved – from the customer to the CIT company.

Until the cash is banked, it remains the property of the customer, and any losses will negatively affect both ends of the process.

Any and all precautions need to be taken, with the very best security from the customer at the collection point, and the very best security from the CIT company during transportation and transit. While CIT is often a grudge purchase for customers, the result of squeezed budgets and a lack of investment in continually improving the CIT process is significant, and nobody wins if this is not performed in a responsible way.

There is no price that can be placed on human life, and essential investment and resulting costs are necessary to keep the economic wheels of South Africa turning. n

Christo Terblanche

Security Focus | Vol 33 No 10 2015

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SpecialFeature:Cash-in-transit

Private security industry ... on the brink of a crisis?

By Andrea Müller, Editor

The fight to secure South Africa has become a battleground in itself, with government on one end, illegal players on the other, and reputable companies fighting for relevance somewhere in the middle.

South Africa’s private security industry plays a critical role in the protection of people and assets. In a country faced with crippling crime statistics, the guarding sector – including manned guarding, reaction services and cash/ assets in transit – has become one of the fastest growing industry sectors in the country today.

The private security industry is Africa’s second-largest economy in a country where police are unable to tackle the extent of crime. About 446 000 registered security guards operate in South Africa, compared with 270 000 police officers and soldiers.

However, this critical industry faces a war on two fronts. Firstly, the continuous mushrooming of illegal players that force compliant companies into an ongoing price war.

Secondly, the looming private security legislation regulatory amendment bill, which would ultimately force foreign-owned private security firms to sell at least 51 per cent of their companys to South Africans.

Legislation can be limiting As well as being the largest entry-level employer in the country, according to the Security Industry Alliance (SIA), the local guarding sector contributes approximately 16 per cent to the annual Gross Domestic Profit (GDP).

However, government has taken issue with the fact that four of the largest security companies operating in South Africa today are foreign-owned, citing a threat to national security as one of the main reasons for its concern.

The Private Security Industry Regulation Amendment Bill seeks to dilute the foreign shareholding of these companies by requiring those operating locally to have a South African shareholding of at least 51 per cent.

According to Costa Diavastos, president of the Security Association of South Africa and an executive director of the Board of SIA, which is spearheading the lobbying against the 51 per cent stake of foreign-owned security firms to locals, the main foreign-owned private security companies operating in South Africa (ADT, Chubb, G4S and Securitas) are also among the

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largest employers in the industry.

“In addition to significant investment by these companies in the local sector, they are all completely compliant with local legislation and black economic empowerment requirements,” adds Mr Diavastos. “The private security sector has invested about R4,5 billion into the economy over the past eight years through mergers and acquisitions and acquisition of firms locally. It is a R50 billion-a-year industry, employing roughly 500 000 people.”

R133,4 billion blow to the economy Economists also warn that the Amendment Bill will come at a crippling cost to South Africa’s economy.

More than 800 000 jobs, and R133,4 billion from South Africa’s economy, will be the only result if South Africa goes ahead with the proposed Amendment Bill. This is according to Gordon Institute of Business Science economist, Dr Roelof Botha.

“The economic impact assessment of the clause in the Private Security Industry Regulation Amendment Act shows that South Africa will also lose a total of R52 billion in taxes through lower income tax collection, loss of company tax revenue and less indirect tax revenue,” he added.

The US trade mission has come out strongly against the law, warning it could withdraw its support for South Africa’s funding applications for infrastructure development projects if certain clauses in the bill were not reviewed.

“Foreign firms from around the globe will be deterred to invest in South Africa, much in the same vein as the disastrous indigenisation laws of Zimbabwe. In 2000, Zimbabwe’s GDP represented 2,6 per cent of the sub-Saharan African total, declining to merely 0,8 per cent in 2014,” notes Dr Botha.

The law would lead to trade policy conflicts between South Africa and its traditional trading partners in Europe and the US, leading to lower export levels and less foreign direct investment; raising the cost of servicing government debt.

According to Trade and Industry Minister, Rob Davies, South Africa does risk losing foreign firms if they don’t have full control over their companies. “We do think that we must expect there will be a challenge if the Bill goes through in its current form.”

The US is reviewing South Africa’s status as a full beneficiary of AGOA, as the preferential trade accord is known, potentially risking as much as $1,7 billion of exports a year. US trade

Security Focus | Vol 33 No 10 2015

officials had given an undertaking that they would revoke their support for South Africa’s loans if the amendment came through. “South Africa still needs to take concrete steps to eliminate barriers to US trade and investment,” the American embassy in Pretoria said in a Twitter post in October. Removing section 20 from the private security bill “would address all US concerns,” it said.

The law, which is awaiting President Jacob Zuma’s signature, is also opposed by Crawley, UK-based G4S, the world’s biggest provider of security services, as well as Securitas and Princeton, New Jersey-based Tyco International.

Government won’t be dictated to In spite of warnings, the ANC leaders have made it clear that the US demands are unreasonable and that government would not compromise on the matter.

ANC secretary general Gwede Mantashe told reporters ahead of the start of the party’s national general council (NGC) that South Africa would not be taking instructions from the US and that threats to withdraw support for South Africa’s funding applications would then alternatively be channelled through the Brics bank or what is now known as the New Development Bank.

“The motivation for the movement towards the Brics bank is that we do not get detained by the impressions of other countries,” Mr Mantashe said. “We have to look after our interests and defend them where necessary,” he added.

The security bill and the differences over meat imports have resulted in South Africa getting conditional access to the US Africa Growth and Opportunity Act (Agoa), through an out-of-cycle review, which is invoked to monitor and review the eligibility of beneficiary countries. The hardening attitudes between the two countries could result in the exclusion of South Africa from Agoa.

Agoa was signed in 2000. South Africa has exported significant quantities of manufactured goods to the US, including about 60 000 vehicles a year, and last year it helped to turn a trade deficit with the US into a trade surplus of about R12 billion.

In an unprecedented move, the ANC snubbed US and Western diplomats, including representatives of the EU, which is South Africa’s major trading partner, and instead invited representatives from Brazil, Russia, India and China to attend its NGC in October. n

Universally, cash remains the prominent method of transacting and therefore needs to be managed by an industry leader in order to reduce risk to you, your staff and patrons.

With a national footprint of cash processing centres; a customdesigned fleet and specialised security personnel, G4S Cash Solutions has a secure infrastructure to manage cash logistics on behalf of a broad range of businesses.

Whether you are a retailer looking for a reliable, on-site automated banking machine and an end-to-end cash processing solution, or a commercial or financial institution requiring a customised cash solution best suited to your business, G4S has a range of solutions and systems to make your cash work for you.

Contact G4S Cash Solutions on 0860 111 433 and allow a security consultant to recommend a solution for your business.

SpecialFeature:Cash-in-transit

The power of integration

The Fidelity brand has its roots in the 1950s and has steadily grown to become South Africa’s largest integrated security solutions provider.

Our people are the difference Chief executive officer Wahl Bartmann says: “Our growth trajectory, particularly over the last decade, has everything to do with the calibre of our diversified workforce. There is a dedication to the Fidelity brand that has taken us from humble beginnings to a giant in this industry”.

For close on 60 years, the Fidelity Security Group has believed in a proactive approach to stay at the forefront of an evolving industry.

“Our company philosophy of constantly tracking the latest global trends and technological developments ensures we are recognised as the industry leader in protection innovation”, says Mr Bartmann.

Exceeding expectations Fidelity’s comprehensive geographic footprint and infrastructure offers unmatched coverage.

“We have a staff complement of 49 000 across 82 branches and depots throughout South Africa and beyond our borders, and a fleet of 2 000 vehicles. More than 7 000 armed guards are employed daily.”

Mr Bartmann says he is particularly proud to be leading a 100 per cent South African company. “We have a 51 per cent BEE shareholding, are a Level 2 BEE Contributor and a series of highly successful transformation and BEE initiatives have earned Fidelity the title of South Africa’s largest black economic owned integrated security solution provider.”

End to end solutions Fidelity is defined by its ability to tailor a security solution from a wide range of products and services to meet any requirement, no matter how specialised: • Guarding A combination of electronic surveillance and trained security officers ensures an

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all-encompassing security solution that is tailored to each client’s needs. Fidelity offers guarding services to a broad range of industries.

Cash-in-Transit The recent acquisition of Coin Security has entrenched Fidelity’s reputation as specialists in cash and asset management solutions, and the group is the first choice for the cash requirements of all financial, casino, property and retail institutions. All cash-in-transit operations are managed from a number of custom-designed control centres and fully certified staff has undergone specialist training to provide a professional 24/7/365 service.

Retail Cash Solutions Retail businesses encounter a number of specific challenges, which require customised end-to-end cash management solutions. Fidelity offers cutting-edge hardware, financial management software and productivity-enhancing processes and procedures to ensure the safety of cash and staff. The “Fidelity Cashmaster” safety device provides for secure, temporary storage of cash on site.

Armed Response Fidelity’s armed response units are a major player in the group’s success in the South African security market. With specialised response techniques and a direct link to the Fidelity National Command Centre, highly trained teams are geared to assist in any emergency situation Tactical Air & Ground Support A specialist unit, controlled and directed by the National Command Centre, provide tactical intervention via sky surveillance and on the ground support.

VIP and Event Management Security assistance, from the preparation stage through to the completion of the event, is available from a small conference to challenging events with thousands of attendees. VIP protection is also on offer.

Security Focus | Vol 33 No 10 2015

• Specialised Services Benefit from the unique skills of an elite team created to provide tactical interventions in mining, banking, advanced security estates or any other area requiring strategic action, with astounding success.

• Parking Management Customised parking solutions are geared for safety and convenience, with highly presentable staff to ensure a first point of entry makes a good impression. Fidelity also offers a revenue management service.

• Integrated Technology Solutions Clients know they can rely on cutting-edge security technology to keep themselves and their assets safe. Functionality is critical and Fidelity maintains dedicated technical teams to ensure the effectiveness of all electronic security devices. An example of its innovative approach is the Fidelity interactive jacket which incorporates a specially designed guard monitoring system with communication, voice, GPS and panic components.

• National Command Centre Fidelity’s sophisticated 24-hour National Command Centre is the first of its kind in South Africa. State-of-the-art technology allows expert monitoring teams to keep track of Fidelity’s specialised units.

Professionalising the sector The recent opening of the Fidelity Training Academy’s Institute of Excellence showcases the importance of growth and development on the Fidelity agenda. The academy offers everything from management training and business administration, contact centre and computer training right through to fire fighting and first aid courses as well as general security practices with national security qualifications.

The group also has a nationwide network of accredited training centres providing professional, fully accredited, job-orientated training to all levels of Fidelity personnel. n

‘Our mission is to provide operational excellence, and to ensure our clients remain the focus and centre of our activities.’

Wahl Bartmann

SpecialFeature:Cash-in-transit

Retailers face increased risk over festive season

Richard Phillips

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“With an alarming figure of 52 armed robberies on SA businesses each day, retailers are aware that over the festive season they face an increased risk.

“During this period there is a significant rise in the flow of cash with the promise of year-end bonuses and savings for festive preparations and gift purchases,” says Richard Phillips, joint chief executive officer of Cash Connect Management Solutions.

An analysis of the monthly national crime data for the five years from April 2006 to March 2011 revealed that murder and serious assault increased by as much as 50 per cent during December each year, while incidents of burglary increased by eight per cent.

During the festive season, consumers come with loaded credit cards, wads of cash, and leave with overloaded shopping trolleys – wrapped in the joy of safe-summer-expectations.

Yet, crime syndicates and organised gangs also find the festive season a time to be jolly.

These organised criminals come in large numbers, armed with automatic weapons, and with no regard for property, life or limb. As a result, South Africa’s retail sector has adopted ‘caution’ as its main directive.

“Extended trading hours to accommodate the influx of shoppers and holiday makers further create an opportunity for crime spikes. The upward spiral of robberies occurring at shopping malls is another reality.

“Fuel retailers and convenience store

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owners along the routes to and in our holiday destinations will be increasingly vulnerable to cash-related violent crime during this period,” adds Mr Phillips.

Consequently, many business owners have become accustomed to bracing themselves for the December period.

Yet, while they wait all year in anticipation of their businesses blooming, they still continue to manage their cash with conventional methods, thereby posing a greater risk of losing their Christmas box.

“The most modern and effective means of safeguarding cash on a business premises is to install a automated retail cash management solution that includes a robust intelligent cash vault that is built to a minimum SABS Category 4 standard.

“This solution guarantees that once the cash is placed in the vault, it’s as good as banked,” says Mr Phillips.

It’s up to business owners to take advantage of this technology. In the face of the dramatic rise in violent armed robbery, burglary and bombings against South African retailers, Cash Connect’s retail cash management solutions have proved to be a major deterrent to these crimes. A festive mood encourages merry spending.

Safeguard what you’ve worked so hard towards throughout the year – and don’t allow this to, once again, become a season to be jolly for our criminal underworld. n

Crime Prevention Awards

Omega ... outstanding people and performance It is with great pride that Omega Risk Solutions announced that 12 of its employees were recognised at the Security Industry Alliance Annual Crime Prevention Awards Ceremony, held at the Indaba Hotel in Fourways on Tuesday 6 October 2015. ith categories, including Guarding, Response and Assets in Transit (Platinum, Gold and Bronze) the SIA Awards are aimed at recognising excellent work demonstrated by security officers and employees who go the extra mile, demonstrate extraordinary acts of bravery and often put their own lives at risk to get the job done while protecting clients, their employees and assets.

“Over the years the security officers at Omega have been recognised for their outstanding service and exceptional bravery,” says Faan du Toit, CEO of Omega Risk Solutions. “We know that every one of our employees has the required competence and attitude to deal with the unique challenges associated with this environment, and it gives us great pleasure to see their excellent work recognised,” he added.

W

The Omega Way While Omega is delighted with the performance of its team of security officers, the company believes that service excellence often comes down to the simple premise of selecting the right people for the specific task at hand.

“There’s often a misguided perception within the security fraternity, and among the industry’s clients, that all security officers are the same, since they are recruited from the same pool of talent, and therefore that all security companies offer the same level of service,” says Roy Rawlins, Managing Director of Omega Risk Solutions. “While this may be relevant to some companies, for Omega, this could not be further from the truth,” he says.

“Identifying and matching people skills to those required by the client is something that is often taken for granted in the industry,” adds Rawlins.

“You cannot train a swallow to become an eagle and only the best of the best will make it through our selection process.”

People Selection One of the most critical elements within the Omega service model is the time and emphasis that is placed on ensuring that the right calibre of person is selected and then trained to meet the specific requirements of a particular vertical market or client.

According to Marchél Coetzee, National Human Resources Manager at Omega Risk Solutions, Omega’s well-defined and academically supported people-skills model forms the basis of its selection platform. “A

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scientific evaluation battery consisting of psychometric assessments, integrity testing and competency assessments is applied to ensure candidates meet specific requirements,” she says. “This process incorporates the structured identification of high potential candidates, who may be further developed for leadership roles,” adds Coetzee.

People Development and Quality Assurance Omega does not provide jobs, but rather careers, where people can develop their full potential.

Once employees have been selected the capacity building process is enhanced through the Omega Training Academy, a state-of-the-art training institution, aimed at addressing inconsistencies in private security training standards. The Academy provides industry specific training at all levels inclusive of skills training, supervisory training and management development programmes. The Training Academy has been certified by the International Training Standards Authority, City and Guilds, and its qualifications are internationally recognised.

Omega believes that world-class service delivery is only possible through the effective integration of high-calibre people, global training standards and effective quality assurance.

Quality assurance ensures that any sub-standard service delivery, or any non-conformance are identified and handled in a structured and swift manner.

The Award Winners The Omega security officers who were recognised at the SIA Awards are a testament to the Omega way – demonstrating that there is no substitute for Passion, Respect, Integrity, Discipline and Excellence. These are the five Omega values.

Security Manager, George Clarke Van Dyk was recognised for leading two separate undercover operations, based on information received, which not only resulted in the arrest of more than 22 suspects, but the recovery of some R12 million worth of stolen copper as well.

Security Supervisors, Mogaudi Jacob Makwana and Thakgudi Jan Moganedi, managed to retrieve more that R120 000 worth of stolen diesel for a client after giving chase to a vehicle with an unknown number of armed suspects, who had already overpowered a team of officers stationed at the client’s site.

Security Focus | Vol 33 No 10 2015

Thakgudi Jan Moganedi

George Archibald Clarke Van Dyk

The vigilance and dedicated response of Security Superviors Moganedi, Sekeke and Motsamai, Section, and Patrolman, Maphalu resulted in the recovery of stolen assets to the value of R101 000, when they further investigated a suspicious looking vehicle at a client’s mining site.

Mokete Petrus Motsamai

Ndifelani Abbison Maphalu

Section Leader, Phadi and Security Officer, Mehlo both risked their lives while performing their normal patrol, they found themselves in the middle of community riot situation, where locals turned their anger towards the private organisation, and armed with weapons, started throwing petrol bombs towards the area that was housing the trucks of several private transporters. The officers managed to singlehandedly extinguish the fire, saving the transport owners millions of rands worth of damage.

Ezael Thabang Phadi

Sello Alpheus Mehlo

Crime Prevention Awards

Security with integrity

Chumani Desmond Poro

Luthando Malgas

Security Officer, Poro, discovered a lost wallet containing a considerable amount of cash, while patrolling the Sunridge Village Centre. He went to great lengths to find the owner and return the wallet with the cash.

Security Officer, Malgas was recognised for coming to the rescue of a Baywest Mall shopper, whose handbag was snatched. The officer assisted the distressed lady with some cash to pay for her parking. She returned the next day with the cash and to thank the officer for his kindness. His reply was simply: “Ma’m, I would definitely do it again”.

Security Officer, Mkunqwana was on duty at the Oasim Building and while inspecting one of the bathrooms, he discovered a Blackberry

Mkhululi Mkunqwana

Jay Sipho Masia

mobile phone. Once again displaying exceptional integrity, officer, Mkunqwana, managed to trace the owner and return the lost item Supervisor, Masia was patrolling a client’s site when he discovered a suspect stealing items Although the man was armed, Officer Masia still managed to overpower him, remove his weapon and detain him until police backup arrived.

The SIA Crime Prevention Award Recipients were joined by the Omega Risk Solutions Senior Management team, including Faan du Toit, Chief Executive Officer, Roy Rawlins, Managing Director, Daniel Lengosane, ViceChairman, Marchél Coetzee, National Human Resources Manager, and senior operational management – who each thanked and

Elvis Matshaba

congratulated every security officer for their exceptional achievement. n

Tel: 012 361 0620 Fax: 012 361 0618 Email: mail@omegasol.com Website: www.omegasol.com

SuccessStory

Leading the pack

N

emtek is a name that has become synonymous with the security electric fencing industry. Its well earned reputation is not just the result of excellent products and services, but also for the role the company has played in supporting and facilitating the realisation of higher standards in its own industry, particularly when it comes to training and industry compliance.

Known for the manufacture and supply of a complete range of energisers and fencing hardware, Nemtek has become local household name with a respected global standing.

And while Nemtek is a significant player in the game, agricultural and equine markets, it maintains that the security industry still remains its biggest market sector.

According to Ray Wilsenach, general manager, the success of the business can be attributed to Nemtek’s proactive approach to changing market dynamics.

“Innovation and new product development are important, but can never replace the value of developing excellent client relationships, which are so important in this sector,” he says.

“The company is owned by Nick Manioudakis, Roger Jardine and Sean Hurly – all of whom put complete faith in their employees,” he adds. “This has a ripple effect throughout the organisation, and encourages our employees to go above and beyond what is expected of them.”

Leaders in Training

With all the controversy that has dominated electric fencing regulation over the past five years, it was only a matter of time before suppliers such as Nemtek took matters into their own hands to protect the reputation of their own industry.

Today Nemtek offers one of the largest installer training facilities in the country, fully accredited by SAQA and the Energy and Water

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Sector Education and Training Authority.

“In recent years we’ve watched our industry come under of fire, particularly in the field of security. With thousands of installers claiming competence it was becoming apparent that only a couple hundred of those were actually compliant with changing legislation,” says Mr Wilsenach.

“Our decision to offer the full bouquet of training services was driven by our need to clean up and protect the reputation of our industry, as well as to ensure that the installers purchasing our products are able to use them to their maximum capacity, which only serves to benefit the end-user,” he adds.

Nemtek says that the excellent response from installers to their training facility and unprecedented interest in further training is further proof that there are still hundreds of excellent installers out there who want to offer their customers the best possible solution.

Nemtek’s training facility offers a range of courses, including a broad overview of electric fencing products and installation procedures.

This course is not only useful to installers who wish to gain an overview of the latest technology, but also for security managers, farmers and complex trustees, who wish to learn more about the ins and outs of fencing installation, prior to contacting an installer to carry out the contract.

Nemtek also offers an intensive EWSETA (Energy and Water Sector Education and Training Authority) course for installers, which includes the Recognition of Prior Learning (RPL), a combination of intensive theoretical and practical training, and ends with the installer being in a position to obtain a certificate of competence for training completed.

The RPL portion of this training does not simply take into account the unit standards that the installer has completed, but requires

Security Focus | Vol 33 No 10 2015

the installer to submit a portfolio of evidence for assessment, with the theory and practical training included as well.

Installers are therefore given a fair opportunity to prove their competency while providing trainers with an overview of those areas that need further knowledge and development.

Competition is welcome

While Nemtek is a local household name it acknowledges and welcomes international market players as well. “Competition is always welcome,” says Mr Wilsenach.

“It’s good for the industry and keeps us on our toes, but our only concern is that it is done properly. We certainly don’t support cheap imports that only serve to negatively impact the reputation of our industry.”

He adds however, that the international market does boast some excellent names and that Nemtek strives to meet international standards and specifications that will keep its name as one of the frontrunners in the global industry.

Family Matters

Nemtek is a family-owned business, but somehow this culture also filters throughout the organisation. It’s not just good products and innovation that have kept Nemtek as one of the industry leaders, but the dedication of its employees as well.

Training facilitators, Garreth Osborne (sales manager) and Jason De Freitas (sales representative) share this sentiment, saying that it’s rare to find an organisation today with so many employees that have exceptional long service and loyalty to their employers.

“Working under the direction of the management team, employees are encouraged by the openness and transparency of this organisation,” says Mr Osborne.

“The company culture is dynamic and energetic, which makes for a great environment to work in every day,” adds Mr De Freitas.

Both support the theory that when you are happy at work, it makes it even easier to deliver a consistent and excellent customer experience.

It’s also easier to supply products and services to a customer when its employees fully support and values of the organisation that they represent.

“Nemtek was built on a decision made more than 20 years ago for the company to specialise in electric fencing, and to dedicate itself to developing specialised and innovative products that keep enhancing the reputation of the industry,” says Wilsenach. “As Nemtek marks its 25th year we look forward to what the future has in store for us,” he concluded. n

Smart Safe secure FG 7 TautWire System The Nemtek TautWire system was introduced to the Nemtek range of security products to compliment the existing range. The purpose of the TautWire system is to provide another layer of perimeter security as it is designed to detect tampering and forcible parting of fence wires by means of a TautWire sensor. The TautWire can be added onto most existing electric fences or can be used as a stand-alone system at a reasonable cost.

Together with the Nemtek FG7 TautWire 7’’ LCD display the system will offer a user friendly graphical interface to control up to 31 TautWire sensors. When used in conjunction with an electric fence system the level of security increases substantially.

Security Electric Fence

Deter, Detect, Delay. A high voltage shock combined with a physical electric fence barrier will deter

anyone from attempting to penetrate the perimeter fence. The detecting ability and power of a Nemtek electric fence energizer will give an alarm when the perimeter of the property being protected has been infiltrated.

EDENVALE Unit 1, Cnr Dick Kemp and Herman Str, Meadowdale Tel: 011 453 1970 Fax: 011 453 1858

011 453 2328

Northriding Stand 251 Aintree Avenue, Northriding Commercial Park, Northriding, Randburg Tel: 011 462 8283/4 Fax: 011 462 7132

KWAZULU-NATAL 19 Henwood Road, Pinetown Tel: 031 701 2125 Fax: 031 701 3728

CAPE TOWN 27B Concord Crescent Airport City Cape Town Tel: 021 386 3742 Fax: 021 386 5573

NELSPRUIT 46 Rapid Street, Riverside Industrial Park, Nelspruit Tel: 013 752 2187 Fax: 031 752 2188

EXPORTS Stand 251 Aintree Avenue, Northriding Commercial Park, Northriding, Randburg Tel: 011 462 8283/4 Fax: 011 462 7132

PerimeterProtection

DVTEL provides advanced level of security

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erimeter security is a fundamental component of security systems – a first line of defence against external physical threats.

Advanced video surveillance systems, like the DVTEL suite from Graphic Image Technologies (GIT), are said to provide provide an advantage, incorporating thermal cameras with built-in analytics, cloud-ready infrastructure, open systems for streamlined third-party integration, 4K visuals, IP security and advanced command and control.

“With a focus on ongoing development to incorporate technology advances and protect against emerging security threats, DVTEL meets growing customer demand for four key features: scalability, flexibility and functionality, and the ability to grow seamlessly,” says Laurence Smith, director at GIT. The DVTEL solutions include video management systems, cameras, encoders, video analytics, custom integration and applications. Its integration capabilities are a big plus.

“Regardless of what users have today – wired or wireless networks; outdoors or indoor systems; small, medium or large-scale projects – DVTEL ties everything together without loss of investment,” says Mr Smith.

GIT recently gained regional distribution rights for DVTEL and believes there is great potential to increase its local market share. Smith “In South Africa, DVTEL solutions are deployed at national key points, mining operations and estates where perimeter security is critical.

Globally it has thousands of installations spanning five continents, including high profile installations such as the 2015 Boston Marathon.

With the continued focus on security in South Africa, there is significant opportunity to expand DVTEL’s footprint locally.

“DVTEL provides a more advanced level of security as well as a more cost-effective response. This suite’s differentiators include its full featured management and control interfaces, the thermal cameras and analytics, and the incomparable visuals and smart features that the 4K camera solutions deliver. DVTEL also addresses a growing concern: cyber security.”

Enhanced NVMS and control A global unified network topology, United VMS 7.0, features hierarchical

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multi-system connectivity that connects DVTEL’s Latitude Network Video Management System (NVMS) with Horizon Network Video Recorder (NVR) for up to 100 cameras, and Meridian NVR (8-16 cameras) as subVMS networks.

United VMS 7.0 also introduces a video application feature that can turn an Android phone into an IP video surveillance camera.

A Command and Control (CC) Web and mobile client delivers remote access to Latitude, Horizon and Meridian United video management solutions, enabling system control from any location.

Pairing Thermal Cameras with Video Analytics Thermal cameras and video analytics are powerful technologies, especially when used together.

Traditional cameras rely on sunlight – or, in some installations, spotlights or street lights – in order to “see” and create video images.

Thermal cameras see heat signatures, so they can detect people and movement at any time of day or night, with or without light.

Combined with video analytic capabilities, they deliver added protection such as real-time alerts and fewer false positives. Video analytics also lower costs, enabling surveillance of larger areas with fewer operators.

Enhanced 4K visuals DVTEL’s 4K certified solutions include Quasar 4K Ultra HD cameras delivers four times more detail at full 30 fps than today’s best full HD 1080p cameras and legacy 10MP cameras.

They offer 4K detail digital zoom, motorised auto-focus P-Iris lenses and advanced adaptive streaming technology to enable smart and efficient tile display.

“DVTEL’s 4K technology redefines the limits of image clarity and challenges the long-held evidentiary standard. They deliver the highest level of detail – without an investment in additional storage.

“The Quasar 4K cameras use the industry’s most advanced 4K Ultra HD broadcast quality media processor, which delivers pristine imagery at a performance-leading 250M pixels per second, while requiring 30 per cent less storage than many competitive full HD 1080p solutions.

The 4K models also feature the most advanced low-light 4K image

Security Focus | Vol 33 No 10 2015

PerimeterProtection

sensor available in the video surveillance industry, making the cameras the perfect solution for applications with wide variations in motion and lighting. The indoor/outdoor mini-dome and bullet cameras include IR illumination, a built-in heater, and are packaged in a vandal-resistant IP66 enclosure.

Introducing cyber security The transition from analog to IP has exposed the security industry to the risks IT departments have faced for years.

As more customers deploy comprehensive IP security solutions that incorporate multiple edge devices and platforms, it becomes more critical to ensure end-to-end IT security throughout the physical security network.

DVTEL addresses the risk through its IP-mmune VMS CyberDefense suite, a multi-layered protection approach designed to ensure DVTEL video surveillance solutions seal IT corporate grids from cyber penetrability through IP video networks.

The IP-mmune suite prevents a wide range of cyber threats, including spoofing, man-in-the-middle schemes, session hijacking, data theft and tampering, denial-of-service attacks, sniffers, port exploitation and password guessing.

Cloud-based system monitoring DVTEL’s cloud-based system monitoring system allows users to check the configuration and health status of their surveillance systems. The end user can log in from any location to view this data, monitor and maximise operations remotely and in real time.

The benefits include proactive maintenance, improved uptime, cost saving through remote maintenance, and ease of software updates.

DVTEL’s role during the 2015 Boston Marathon offers a good example of how enhanced surveillance can provide an advantage. The DVTEL solution employed was instrumental in driving enhanced co-operation, strong security measures and robust communication between multiple agencies during the marathon.

Officials leveraged DVTEL’s enterprise-class Latitude Network Video Management System (NVMS) and associated cameras to safeguard more than 30,000 runners and nearly one million spectators along the 26.2-mile course.

Latitude NVMS was chosen to seamlessly merge existing, standalone DVTEL video surveillance systems, typically used by various entities throughout the Metro Boston area for routine monitoring, scene recording, and investigations, into a single unified system to achieve new levels of intelligence.

Law enforcement and race officials monitored activity from multi agency command centres to maximise efforts while ensuring collaboration between law enforcement, event organisers, and other aligned stakeholders.

As security solutions continue to become more IP driven, technology advances are changing the way security is handled. A 4K camera can, for example, replace three or more standard low resolution cameras; the ability to integrate multiple surveillance systems using a single management platform covers gaps and provides greater insight into overall security; while the ease of use and improved security that thermal cameras with built-in analytics capabilities afford can deliver a significant advantage. Exploring the options can benefit your organisation. n

CompanyNews

Chubb promotes SOAP principle Chubb Fire & Security South Africa has released a list of useful tips to ensure that the SOAP approach to safety and security (Stop.

Observe. Assess. Proceed) achieves maximum effectiveness.

Chubb Fire and Security South Africa is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp.

The SOAP principle encourages residents to be aware of any unusual behaviour or possible threats near their property: • Stop to take note of your surroundings.

• Observe any unusual behaviour or incidents.

• Assess the level of threat posed by your observation.

• Proceed with the necessary action (i.e. call security or drive to police station).

James Havenga, group operations director, Chubb Fire and Safety, said residents commonly make the mistake of becoming “too comfortable” and not taking necessary safety precautions into account when entering and exiting their properties.

“Being aware of your surroundings is critical,

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and extra security measures such as automatic gate installation and route alterations go a long way in preventing crime,” said Mr Havenga.

“If you suspect you are being followed, drive to the nearest police station or busy public area, such as a petrol station or shopping mall.”

In the event of a security threat, Mr Havenga says industry experts often say the most appropriate action may be to co-operate with perpetrators and not challenge them.

“While this may be seen as counter-intuitive, industry experts note that the perpetrator is also nervous and will not hesitate to prevent being arrested or hurt at any cost,” he added.

It is also essential to consider a reputable security company as back-up to deal with a possible security breach in the home. When choosing a security company, residents should verify they are registered with the South African Intruder Detection Services Association (SAIDSA).

“SAIDSA is the association for all security systems and CCTV service providers, and those incorporating signal monitoring and armed

Security Focus | Vol 33 No 10 2015

reaction services,” said Mr Havenga.

“Any member of the public can visit the SAIDSA website and make an e-mail enquiry regarding the registration status of a security provider. Companies that are SAIDSA registered comply with its minimum standards, covering all aspects of delivering monitoring and response services, and those not compliant can be reported.”

According to Mr Havenga, another essential part of home security is testing alarm systems at least once a month. “When testing the security system yourself, remember to call your service provider before testing the alarm signal to ensure the control centre does not send out a response officer for a false alarm,” he added.

In the event of a fault with the alarm system, Mr Havenga suggests addressing the issue as a matter of urgency.

“Chubb provides a house call service whereby qualified technicians are on call to service faulty systems in the most efficient and effective manner,” he concludes. n

Spotlightonipsolutions

PCX46 APP is a

high-security hybrid solution

• •

D

esigned and manufactured with installers and end-users in mind, the PCX46 APP is a professional high-security hybrid solution that incorporates IP video cameras and automation control outputs.

Utilising secure AES 256 encrypted IP communications – via the PyronixCloud and HomeControl+ App infrastructure – security, monitoring, maintenance and notifications are made accessible on the go from anywhere in the world.

What are the benefits to you, the installer?

• No need for on-site set-up of static IP

•

•

addresses or configuration of network connections thanks to Dynamic IP. Instead, simply set up an account on PyronixCloud.com, which connects using optional two-way verification through a cloud server to provide added security.

Secure remote access, real-time control and much more from your smart devices in no time.

Remote programming and diagnosis of systems is attained through the PyronixCloud infrastructure using Insite UDL software. This allows you to establish recurring revenue streams by offering PyronixCloud management services.

Unique customisation opportunity by adding your company logo to the HomeControl+ App through your PyronixCloud account. All apps connected to the systems that you manage through your PyronixCloud account will therefore display your logo, guaranteeing brand consistency throughout your installations.

Easy upsell and upgrade options to the full range of Pyronix award-winning twoway wireless range.

How does the system benefit your customers?

• The HomeControl+ App delivers complete control over their property from anywhere in the world.

• They can check the status of every individual device on their system, see their entire event history, arm and disarm areas and much more.

• Simple upgrades to a whole host of wireless add-on solutions, like the full range of Pyronix award-winning two-way wireless range.

• IP HD internal pan and tilt and external static video cameras send live streamed video directly to their smart devices, meaning customers can check on their pets while they are away or at work, look into their property when an alarm is activated, check on an elderly relative who perhaps lives on their own or see whether their children have arrived home safely from school.

This is just a glimpse of what the PCX46 APP system is capable of and the benefits it delivers for you, the installer, and your customers. n http://www.pcx46-app.com

Security Focus | Vol 33 No 10 2015

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vehiclesecurityUpdate

SA’s vehicle crime rate impacted by economic and social conditions

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rime rates in South Africa are expected to continue their upward climb as economic and social conditions deteriorate – a trend that is already being evidenced in the sharp climb in truck and car hijackings. As economic growth contracts, unemployment figures grow and regard for the rule of law deteriorates, vehicle tracking and recovery provider Cartrack says this will drive up theft and hijackings of vehicles, trucks and cargos for sale into the illicit local and cross-border markets.

Approximately 50 per cent of stolen and hijacked vehicles are disposed of within South Africa, 30 per cent are exported to other countries while 20 per cent find their way into chop shops and the second hand parts market. And as long as cash-strapped consumers are prepared to look the other way to save a buck and fuel demand, criminal syndicates will continue to operate and flourish.

The economics of crime “Official crime statistics show a 12.3 per cent

John Edmeston

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increase in carjacking to 11 221 reported cases, while our own truck hijackings stats increased by 16 per cent in the last financial year to Feb 2015, which aligns with similar figures released by the Road Freight Association. The association reported 1 150 truck hijackings across the industry during the same reporting period. The escalation is rapid and significant. Anecdotally, we have always seen a trend whereby vehicle crimes increase during times of economic stress, but now more reports are showing a direct correlation between crime rates and economic and social conditions. Both car and truck hijackings are generally perpetrated by organised crime syndicates, thus the hijacking increases also suggest that organised crime is on the rise in South Africa,” explains John Edmeston, Global CFO of Cartrack Holdings Ltd. According to a report by the United Nations Office on Drugs and Crime, Monitoring the Impact of Economic Crisis on Crime, crime peaks during economic crises. The incidence of robbery may double, and homicide and motor vehicle theft also increase, according to the report. Using data recorded by police in 15 countries on the incidence of robbery, homicide and car theft, the report focuses on the possible effects of economic stress.

In 8 of 11 countries undergoing economic upheavals, a link between economic factors and crime could be clearly established.

“Our own experience and the findings of the report are consistent with criminal motivation theory, which suggests that economic stress causes an increase in criminal behaviour. In fact, past experience shows that during the financial crisis of 2008/9, truck hijackings in SA soared by 61 per cent when compared with SAPS stats for 2006/7. During the recovery years of 2011/12, the incidents fell by 42 per cent.

Nevertheless, I think we have to come to terms with the fact that crime, particularly organised crime, is an industry in itself and will thrive regardless of economics in an environment where controls and consequences are inadequate, ” adds John.

Beyond the economic link to crime rates,

Security Focus | Vol 33 No 10 2015

various studies also state that there are many extenuating factors that drive this trend, including the presence of youth gangs, drugs, alcohol consumption and the availability of firearms. Gangs operating drug and vehicle theft syndicates are rife across South Africa, particularly in Gauteng and the Western Cape.

Exacerbating this, the perceived or real high levels of corruption, instability in our law enforcement agencies along with perceived low criminal prosecution rates also play a role in bolstering crime levels as criminals believe they can act with impunity.

Youth Unemployment The World Employment and Social Outlook – Trends 2015 report puts South Africa as the country with the 8th highest unemployment rate in the world. The country ranks even more poorly in terms of youth unemployment (6th, globally), with a shocking rate of 52.5 per cent.

“Tackling youth unemployment has to be our single most important focus going forward. The situation poses a high risk to social stability in South Africa – if a growing population of youth is unemployed and in poverty with huge gaps between their aspirations and realities, there is a very high likelihood of them getting drawn into gangs, drugs, alcohol and criminal activities.

Business and government must find common ground if we are to prevent the ticking time bomb of a forecast of 10 million not economically active young people by 2020 - large numbers of unemployed youth have been at the centre of the unrests, service delivery protests and rebellions across the continent,” adds John.

Studies have also shown that where there is widespread unemployment, there is the potential to cause an increase in the proportion of the population with an arguably higher motivation to identify illicit solutions to their immediate problems. These studies do find statistically significant correlations between unemployment and crime rates, which tend to hold true more often for property crime than for violent crime types. n

SecurityinAction

Integrated security essential for all businesses

B

ig buildings and complex environments require multiple physical security measures. An integrated security system is essential in ensuring top safety requirements, from access control to video monitoring, are met.

However, integrated security systems are not only for larger corporations, but should be used to mitigate risk in any size organisation.

“It’s essential that the safety and security systems are closely aligned with process control systems. It makes sense to implement both systems in an early stage of business, allowing growth as the business develops,” says Cedric Greeves, sales leader: Tyco Integrated Fire and Security South Africa.

“The success of both systems depends on how much gravitas is given to each. Your process control systems should not run independently of your safety and security systems.”

Tyco’s Intevo is an integrated security platform for small to medium enterprises which provides a platform for companies to grow their security system to meet organisational needs over time.

Access control, IP video and intrusion are combined into a single interface designed to simplify and streamline even the most complex security environments.

“The platform is quick and easy to install.

The set-up wizard assists to ensure operators can be up and running within minutes and a customised dashboard allows you to navigate easily from one app to another,” says Mr Greeves.

Specific security measures must be in place to ensure people and facilities are kept safe, however there are other requirements, such as securing assets, ensuring compliance, video

surveillance and access control, and ultimately, profitability. An integrated system allows for a holistic view of these as well as process control measures, ultimately simplifying the security management functions.

With Intevo’s Entrapass Web Application and the Entrapass Go Mobile, users are able to monitor and control the security system online in real-time, an ideal solution for security administrators who have to manage the access control system remotely.

Alarms can also be programmed and monitored from different locations, with a virtual alarm keypad that makes it easy to configure an alarm panel in the same way as if it were an actual physical keypad.

“Video surveillance is traditionally an efficiency killer, with operators spending hours searching through footage to tag video with a particular action.

“There is usually just too much video to watch. With integration, video can be monitored and images and associated audio from up to 32 cameras are recorded, managed and actioned from within the system,” says Mr Greeves.

Intevo’s integration with American Dynamics HDVR, VideoEdge NVR, TVR Series and Intellex Digital Video Management Systems further enhances the video capabilities of the system.

The clear IP video user interface gives the operator confidence during set-up, day to day use, reporting and when providing training to staff.

In addition to its compatibility with American Dynamics cameras, Intevo supports other leading brands including Axis, Arecont Vision, D-Link and Vivotek.

“Intevo is an easy-to-deploy, intuitive integrated system that can provide many

benefits for small to mid-sized organisations,” says Mr Greeves.

“It’s the evolution of integration, and with this system organisations will be less vulnerable to incidents and will deliver better, more efficient responses.” n

Cedric Greeves, Sales Leader: Tyco Integrated Fire & Security South Africa.

Security Focus | Vol 33 No 10 2015

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OnTheMarket

Mastering the art of deception detection

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TC Training Africa, in association with Master in Mind International Network, hosted a one-day workshop aimed at Security/Investigation/ Protection Professionals on Friday 2 October.

The workshop provided delegates with insight into how the art of detection deception plays a significant role in effective security management today BTC Training (Africa) Pty Limited is a progressive and dynamic local company that forms part of the international BTC Group, specialising in design, production and delivery of crime prevention training, seminars, procedural manuals and associated products.

Master in Mind is an ISIO – International Security Industry Organisation Accredited organisation. It is aimed at new generation human investigation managers to extract reliable and useable information According to Juan Kirsten, author at Master in Mind, it is an essential communication tool in today’s world to master the art of reading people, regardless of culture with lie and deception detection.

“The security mind is an investigative mind and security managers have to be investigative minded by mastering lie detection and deception skills to evaluate – interview – investigate,” says Mr Kirsten. “Security success depends on the level of situational awareness of the decisionmakers and the people on the ground. Situational awareness and reaction speed to these investigations will determine the outcome.”

New Challenges that influence all sectors of the Security Industry According to Mr Kirsten, today’s global security

managers work in the global village, and could have regionally-based security managers located in various countries or regions who are of different cultures and religions.

“We are also living in a decade of a multicultural war of thoughts and actions. We have to realise certain elements of different cultures impact the security and investigation professionals working to extract reliable and usable information.’’

The Current Situation - Urban Terrorism Some of the issues impacting on urban terrorism include: • Religious or politically-motivated demonstrations which may lead to violent situations and/or riots.

• These demonstrations can filtrate into buildings where the boycott activities are taking place. This is when demonstrators attempt to persuade shoppers not to purchase products or services from another country or culture.

• The influx of refugees from war-torn countries includes those that were “child soldiers’’. They are victims of kidnapping and were trained to kill. In fact, many did.

• In addition, there are also victims from these war-torn countries in the refugee population that may react quite differently to what the conventional manager in the west would expect.

Social situational awareness is focused on the person. It is not the weapon that kills, commits crime or mains – it is people. Consequently, people awareness skills are crucial. Specific cultural knowledge must be included within the training

curriculum. This is cultural communication – cultural conduct and the conduct relating to physical gestures. These differences confuse the body language interpretation for lie detection and communication.

The Mentality of the Security Industry Professional.

Mr Kirsten believe that security professionals must realise they are working in a very responsible career. They are handling real-life issues. The world must realise and accept that security professionals function in the world of violence and crime. Therefore, they are making decisions on ‘’ life-impacting’’ and/or “life and death’’ situations.

The security professionals must take their job function as seriously as any other industry that is involved in fields of working with life and death situations. For example; within the medical fraternity, doctors must practise certain skill development methods to maintain their knowledge bank and techniques for the latest challenges.

Security management professionals, therefore, must be skilled in people interaction skills. This has to be supported with the most effective training by responsible trainers who provide substantial and undiluted training material.

The emphasis must be on “people critical core interaction skills”, which must be included in all security job function training.

Human Investigation Management skills According to Mr Kirsten, in order to make decisions for human investigation management – you need Continued on page 34

OnTheMarket

Garmin SA introduces latest dash cam Garmin Southern Africa (Pty) Ltd., announce the new Dash Cam 30 and Dash Cam 35, high-definition stand-alone driving recorders which easily mount to a windshield and record footage in a continuous loop. Garmin Dash Cam starts recording when the vehicle is turned on and stops when it is turned off¹, serving as a driver’s eyewitness on the road.

With the “Incident Detection” (G-sensor) feature, video footage will automatically save should an impact occur. Additionally, new driver alerts² offer helpful alerts that encourage safer driving behaviour for customers, while Dash Cam records the drive ahead.

“Vehicle owners who use a Dash Cam can have peace of mind as they travel along roads should they encounter an accident,” says Matthys Thompson, Garmin Southern Africa’s automotive category manager.

“Garmin Dash Cams provide footage of incidence that occur, so whether a driver is involved in an accident or a crime of intimidation, the incident will be filmed and recorded as proof. With new driver alerts to the Garmin Dash Cam, we can proudly promote safer driving behaviour.”

Driver alerts are available only on the Dash Cam 35 model. These features include “Forward Collision Warnings”³, which alerts users when they are driving too closely to the vehicle ahead of them. Plus, with “safety camera warning” alerts, drivers have the advantage of knowing where red light or safety cameras zones are located.

Garmin Dash Cam models are available with and without GPS. The GPSenabled Dash Cam 35 allows the camera to label footage with date, time, latitude, longitude and speed so that drivers know exactly when and where events take place. The date and time may be manually set on Dash Cam 30.

Dash Cam 30 has a compact 1.4-inch LCD display and Dash Cam 35 offers a larger 3.0-inch LCD display. Both Dash Cam 30 and 35 have excellent fields of view and capture video in 1080por 720p.

With the inclusion of the “snapshot feature”, drivers can remove the Dash Cam from the mount and snap close-up shots of their vehicles or property damage.

Additionally, users can conveniently play back video footage directly on the display of the device, or download the free Garmin software at Garmin.com/dashcamplayer to review and organise video files at a later time on a computer.

Video footage is stored on the replaceable microSD memory card, which is included with purchase of the Garmin Dash Cam. Both Dash Cam 30 and 35 accept microSD cards (Class 4 required) of up to 64GB. n 4

Notice: Some jurisdictions regulate or prohibit the use of these devices.

It is your responsibility to know and comply with applicable laws and rights to privacy in jurisdictions where you plan to use these devices.

1.

2.

3.

4.

Dash Cam has to be connected to a switched power outlet in the car for this feature to work.

Dash Cam 35 only.

Certain conditions may impair the warning function. Visit Garmin.com/ warnings for details.

4Red light and safety camera warnings are not available in all regions.

InternationalCaseStudy

Paxton manages access to commercial site

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ased in the Wicklow Mountains of Co. Wicklow, Ireland, Powerscourt Estate is a leading visitor attraction with approximately 500 000 visitors every year to the house, estate and golf club. The gardens were voted number three in the World’s Top 10 Gardens by National Geographic magazine.

Requirements Powerscourt Estate contracted Pioneer Security to provide a new security system that could control access to the house, golf club and gardens. The existing security system in place was antiquated with poor image quality, so needed updating.

The goal was one platform that unified two systems – integration with the tilling system and gates, and access to the golf club.

Sarah Slazenger, Powerscourt Director, says: ‘We were looking for a solution that would integrate with our retail ticket sales system. We wanted to issue tickets with a barcode, and have a system that could work in a number of locations with different access control methods, but importantly it needed to be user friendly for our customers whilst also securing the estate.’

Solution Jody Connaughton, Communications Division Manager at Pioneer Security, was responsible for the installation. Jody says: ‘The estate didn’t want to have to replace two systems, but just one that could manage everything, so choosing Paxton’s Net2 was a no-brainer. They had spoken to other suppliers and had been told “we can’t do it.” But Paxton could.’

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Net2 Software Manages Access to Stunning Scenery at Powerscourt Estates Ltd Pioneer Security used Net2 software with Net2 plus door control units to control access to the estate entrance, golf club, gardens and walking areas.

Net2 is a user-friendly and flexible networked access control system, designed to make the management of any site straightforward.

Easy to use and feature rich, it moves beyond the basics of the flow of people, offering benefits such as building control and system integration. Net2 plus is Paxton’s most advanced door control unit, employing the use of PoE technology to plug straight into an existing network with no need for additional wiring making installation quick.

The Result The Net2 system was integrated with the tilling system using a software conduit from Intreba to control access to specific walkways via barcode verification using a combination of MIFARE® and HID proximity readers, and Paxton’s TOUCHLOCK vandal resistant keypad. Paxton’s Net2 Entry door entry system provides high quality video door entry. Visitors purchase a ticket at Powerscourt House and within minutes can present their barcode to the turnstiles at the gates granting them one day’s access to the estate.

Powerscourt Hotel is run separately and they are charged for their guests using the riverwalk on the Estate. Hotel guests are given a code for accessing the riverwalk which is changed weekly so expired codes cannot be reused.

The estate management create reports of how

Security Focus | Vol 33 No 10 2015

many hotel guests are accessing the gates to the riverwalk. Sarah says: ‘We have a number of users on the system and they find it easy to use. We now have an integrated and reliable system that suits our particular requirements.

It’s straightforward and allows us to report on the various user types, for instance the number of visits, which is really useful.’ n

InternationalNews

Zaplox integrates with SALTO

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aplox, a market innovator of advanced mobile key services for the global hospitality industry, has integrated its solution with SALTO Systems, providing hotels and their guests with unmatched convenience and superior satisfaction.

As a result, Zaplox will be the first mobile key services company to announce its integration with SALTO Systems.

This strategic global partnership allows any property with SALTO BLE (Bluetooth Low Energy)-enabled locks installed to easily implement mobile access functionality for their guests, while experiencing the unique operational benefits that Zaplox mobile key services provide.

Through the new technology integration with Zaplox, guests of properties with SALTO access control systems will now be able to use their smartphones for guest room access, while allowing hoteliers to offer and promote revenue creating smart services with full customisation and hotel branding on the Zaplox mobile key services app platform.

This wide range of ancillary services, which can be made available in the app, includes mobile check-in and check-out, room upgrades, restaurant bookings, room service, special offers and more.

The user-friendly Zaplox mobile key services app is easily downloaded and available for all major smartphone platforms.

With recent industry research indicating that more than 70 per cent of travellers would opt to use their smartphones as a check-in alternative, Zaplox mobile key services allow guests to bypass the front desk altogether, saving them valuable time.

Additionally, mobile keys are highly secure, since a guest’s smartphone is less likely to be misplaced than a plastic keycard and, typically, is password protected. Should a guest lose their phone, mobile keys can easily be revoked and re-assigned in real-time by hotel staff.

In less than 10 years, SALTO has become one of the world’s top five manufacturers of electronic access control systems.

SALTO has a strong tradition of delivering the latest in guest room access technology and has launched a series of innovations since its founding, raising the bar of guest room security to new heights.

By combining SALTO smart locks with Zaplox mobile key services, hotels benefit from enhanced cost efficiencies through streamlined operations and revenue opportunities, allowing front desk staff to focus on other aspects of

guest service and communication.

“We are thrilled to serve as the first mobile key app provider for SALTO Systems, as a result providing the company and its clients with an integration ready solution that is instantly available for commercialisation around the globe,” says Magnus Friberg, chief executive officer at Zaplox.

“This is a very important collaboration for Zaplox, since it opens up new market possibilities together with an industryrenowned partner.

“We strongly believe that mobile keys and the additional services included will improve both guest loyalty and enhance the guest experience by making it smooth and comfortable.“ Says Jennifer Stack, vice-president marketing, SALTO Systems: “Research shows guest demand for the use of smartphones and apps as part of their hotel experience is increasing.

“So this integration with Zaplox is perfectly placed to deliver an exciting range of benefits enabling them to enjoy all the advantages provided by integrated smart technology to maximise the flexibility and enjoyment of their hotel stay.” n

pRODUCTshowcase-Accessmanagement Integration visitor management

Device/Solution: PT-Guest Visitors Access Management Manufacturer/ brand name: PT-Guest by Powell Tronics Distributor: Powell Tronics Fully integrated to Impro Technologies IXP400 and Portal Pro access control solutions, PT-Guest offers sites the ability to accurately and effectively capture visitors details while maintaining the sites level of security by issuing visitors with managed access. Pre-authorisation of visitors by employees or residents allows for minimal security guard intervention, while the user friendly application on the portable scanner and tablet allows for fast processing of unexpected visitors by scanning their drivers licenses or IDs, and vehicle registration disc which is updated to the access control database.

PT-Guest is available in PAC (Personal Access Code), Tag or Morpho biometric solutions.

Application: Visitors Management; Access Control; Portable Scanner; Drivers License Integration support: Impro Technologies; Morpho Biometrics; Brother Thermal Printers

Contact: Mike Austen | marketing@powelltronics.com 0861 PT SALES

Standalone visitor management

Device/Solution: PT-Scan Manufacturer/ brand name: PT-Scan by Powell Tronics Distributor: Powell Tronics A mobile solution designed to quickly and accurately capture a visitors information for sites with little or no electronic access control . With a quick press of the scan button, PT-Scan will decode the visitors drivers license and vehicle registration disc and upload the details including the drivers photo and vehicle colour to the web based applications SQL database for easy detailed reporting and record keeping. PT-Scan caters for direction and destination selection, making it a reliable source of statistical information in terms of how many visitors are received daily as well as the most frequented destinations.

Application: Visitors Management; Access Management; Hand Scanner Integration support: Stand-alone system

Contact: Mike Austen | marketing@powelltronics.com 0861 PT SALES

Security Focus | Vol 33 No 10 2015

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Law&Security

Latest crime statistics

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By Peter Bagshawe

he Minister of Police, Nathi Nhleko, released the national crime statistics for the period 1 April 2014 and March 31 2015 at Parliament’s Portfolio Committee on Police on 29 September 2015 and there has been widespread commentary and criticism since the publication.

It is a widely accepted truism that murder is the most accurately reported and investigated crime as the presence of a body established the crime and manipulation of reporting data is not possible.

Starting with murder, the 2104-2015 period showed an increase of 4,6 per cent year-onyear, which extrapolates to 782 more deaths in the 12-month period with a rounded average of 49 deaths recorded per day in South Africa over the period under review.

During the presentation the then National Police Commissioner Riah Phiyega (who is currently suspended pending the outcome of a review of her fitness to hold office) expanded on a sampling of data relating to KwaZulu-Natal that is extremely disturbing with the number of murders in the province stated as 55 deaths on Christmas Day (2014) and 54 on New Year’s Day (2015) which lends credence to the linking of alcohol and drug abuse, criminal gang activity, aggression and violence (including domestic violence) to serious contact crimes by Minister Nhleko.

In addition, he referred to socio-economic inequality as a contributing factor to high levels of violence which appears to be a reference to the 1 907 reported violent service delivery protests that took place during the period 1 April 2013 to 31 March 2014.

Looking at the current murder rate for South Africa of 33 per 100 000, this has gone up from 32,1 per 100 000 in the preceding year and is extremely concerning given that the last global average rate that I could locate was 6,2 murders per 100 000, albeit for the 2013 period.

The murder rate in any country can be regarded as one of the prime indicators of the stability of a nation. In South Africa’s case, the rate being in excess of five times the global average is a strong indicator of a lack of stability and a major source of concern locally, but could also be a factor that could influence external decision-making in areas such as inward tourism and investment decisions.

Trio crimes are crimes (offences relating to personal safety and business integrity, including house robbery, business robbery and carjacking) that have been a focus of the Security Cluster and a subject of scrutiny by the Portfolio Committee over a substantial period of time and all of these offences, in conjunction

32

with assault and robbery, are increasing.

For the current period 20 281 incidents of house robbery (an increase of 5,2 per cent) were recorded, there were a total of 19 170 business robberies showing an increase of 3,2 per cent and an average of 35 vehicles were hijacked per day giving a total of 12 773 incidents that reflect an increase of 14,2 per cent year-on-year.

Given the level of exposure in this area that largely covers home, work and travel, for some segments of society this level of violent crime demonstrates the exposure to criminal activities that exists on a daily basis. The escalation of the trio crimes and, in particular, hijacking is unacceptable as the latter frequently involves organised criminal gangs.

Allied to this, the hijacking of trucks increased by 29,1 per cent from 991 incidents in 2013-2014 to 1 279 incidents in 2014-2015 and frequently involves the theft of the cargo.

It has been postulated that the increase in economic crimes such as hijacking and business robberies can be linked to the economic downturn over the same period and, if so, the cure is not related to policing, but the implication is possibly increased levels of immigration and lowered investment. Looking at aggravated robbery the rate increased from 224,5 per 100 000 in 2013-2014 to 239 per 100 000 for 2014-2015 which is an increase of 6,4 per cent.

Turning to assault with the intention to inflict grievous bodily harm (assault GBH) the rate increased by 0, 1 per cent for 2014-2015 while common assault decreased by 2,8 per cent.

What has been written so far relies on the statistics as published. The statistics have however been subject to severe criticism in respect of the level and accuracy of the data.

One of the most glaring examples is the exclusion of statistics for Kwa-Mashu which is widely known as the most violent reporting station in KwaZulu-Natal which, as a province, reflects 21,4 per cent of the total murders for the 2014-2015 period.

The response to this from the South African Police Service was that they were aware of technical problems that had led to “discrepancies” that the Police Technology Management Division was resolving.

A further issue is the accepted reduction in the level of reporting of crimes with assault, rape, and theft (including burglary) that has taken place over the past several years.

The reason for this appears to be a lack of confidence in the investigating authorities with insurance claims being seen as the only real driver in respect of burglaries.

The increasing level of crime and in particular violent crime is a source of concern and requires to be addressed. I have previously

Security Focus | Vol 33 No 10 2015

referred to the reduction in the number of and effectiveness of criminal intelligence reports generated by the Police and the top heavy internal structures that keep the number of police members available for active duty as being factors that reduce the ability to provide visible policing.

Reduced forensic capabilities and investigative capacity are further factors that reduce effectiveness and impact on the administration and prosecution of criminals.

A further concern is that there have been a large number of members of the SAPS charged with assisting prisoners in escaping from custody; 327 serving members were charged with this offence in the 2014-2015 period and, aside from the reputational risk this carries, the duplication of effort to recapture escapees and exposure of the public to additional criminal risk is unacceptable.

The solution or proposed rectification must combine increased effective intelligence gathering, upskilling investigators, liaison between investigators and prosecutors, establishment of specialist investigative units with access to quality forensic services and targeting of the infrastructure that provides infrastructure and support to criminals. The use of specialised units has historically been successful in reducing crime rates and resulted in increased conviction rates, but appears to have fallen out of favour with current police management structures.

The question remains what the impact of the release of the crime statistics will be. The African National Congress announced that they would review the statistics but the outcome of the review (if it has taken place) has not been announced.

Civil society and political parties have reacted adversely but the impact of this has not, to date, been significant.

One question that remains unanswered by the authorities to date is whether the performance of the National Commissioner (who bears ultimate responsibility for the operational effectiveness of the South African Police Services) at the time of the review period and announcement of the crime statistics can be seen as effectively having fulfilled the function and duty imposed by the office.

In the interim, the public at large are exposed to unacceptably high levels of violent crime (with the murder rate now having risen for the third consecutive year), property ownership rights remain threatened, and civil rights are not respected. n

PETER BAGSHAWE holds a Bachelor of Law degree from the former University of Rhodesia and a Bachelor of Laws degree from the University of the Witwatersrand.

Indexofadvertisers

Vol 33 No 10 Advertiser

Page No. E-mail

Website

Active Track

28

info@activetrack.co.za

www.activetrack.co.za

Cash Connect

17

info@cashconnect.co.za

www.cashconnect.co.za

Elvey Security Technologies

23,29

info@elvey.co.za

www.elvey.co.za

Fidelity Security

15

Hikvision Digital Technology

1

G4S South Africa

13

Guard Track

6

info@guardtrack.co.za

www.guardtrack.co.za

Mutual Safe

11

info@mutual.co.za

www.mutual.co.za

Nemtek

21

Omega Risk Solutions

18-19

mail@omegasol.com

www.omegasol.com

Paxton Access Ltd

5

support@paxtonaccess.co.za

www.paxtonaccess.co.za

Plaslope

35

glenda.aereboe@plaslope.com

www.plaslope.com

Powelltronics

31

marketing@powelltronics.com

www.p-tron.com

Pyronix Limited

IFC

SASA

IBC

info@sasecurity.co.za

www.sasecurity.co.za

Securex South Africa

33

leighm@specialised.com

www.securex.co.za

Suprema Southern Africa

OFC

enquiry@suprema.co.za

www.suprema.co.za

Sunell

OBC

mj@sunellsecurity.com

www.sunellsecurity.com

www.fidelitysecurity.co.za overseasbusiness@hikvision.com

www.hikvision.com www.g4s.co.za

www.nemtek.co.za

www.pyronix.com

Mastering the art of deception detection Continued from page 28

RELIABLE information. One can only know if the information is reliable by using lie and deception detection skills, regardless of culture.

He goes on to say that information extracted from people may be flawed, since people lie, hide things or volunteer information for their own personal agenda. The only way to validate information is by using lie and deception detection skills, regardless of culture.

Managers of all industries make decisions based on information. The security industry, however, is a unique industry, as workers may interact with ‘’ life-impacting ‘’ and/or ‘’ life and death ‘’ situations.

Security success depends on the level of situational awareness of the decision-makers and the people on the ground. The decision-making process needs to extract usable and RELIABLE information to make decisions – and in some cases – within seconds. Situational awareness and reaction speed determines the outcome.

He says security professionals have to evaluate the situation, consider their position and comprehend what could be the impact on various actions to take within split seconds. Their decision-making, therefore, has little room for error. The reliability of information is crucial to the situation and lives may depend on such.

Professionals also need to manage emotions for a number of reasons, namely crowd control, conflict resolutions, and investigations.

Within the judicial system, security and investigation officers, use lie detection skills to investigate crime, corruption, or to obtain confessions. There are situations in investigations that a suspect’s emotions have to be manipulated in order to obtain confessions.

Consequently, the art of reading people using lie and deception detection skills is a critical core skill for these professionals. These skills need to be mastered for them to be applied instinctively. n

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Security Focus | Vol 33 No 10 2015

Calendar

Calendar of conferences, events and exhibitions of interest to the security industry – both local and international LOCAL EVENTS: 2016 February 25-26: 3rd Annual Cable Anti-Theft Technologies Conference.

Venue: Emperors Palace, Kempton Park. More information: Simon Mkitlane. Tel: (011) 325 2485. E-mail: simonm@mogorosicomms.co.za May 24-26: SECUREX 2016. Venue: Gallagher Convention Centre, Midrand, Johannesburg. More information: Joshua Louw. Tel: (011) 835-1565. E-mail: joshual@specialised.com May 24-26: A-OSH EXPO SA 2016. Venue: Gallagher Convention Centre, Midrand, Johannesburg. More information: Joshua Louw. Tel: (011) 835-1565.

E-mail: joshual@specialised.com

INTERNATIONAL EVENTS: 2015 November 11-12: Sectech Sweden 2015. Venue: Rica Talk Hotel, Stockholm, Sweden. More information: AR Media International. Tel: +46 (0)8 556 306 80. Fax: +46 (0)8 19 10 11. E-mail: deniz.baykal@armedia.se. Website: www.sectech.nu December 3-4: ASIS China Conference. Venue: Shanghai, China. More information: ASIS China. Tel: +32 2 645 26 74. E-mail: asiapacific@asisonline. org. Website: www.asisonline.org/shanghai December 6-9: INDOCRYPT 2015. Venue: Bangalore, India. More information: Indian Institute of Science. E-mail: indocrypt2015@gmail.com. Website: www. indocrypt2015.org

INTERNATIONAL EVENTS: 2016 January 17-19: Intersec 2016. Venue: Dubai, UAE. More information: Messe Frankfurt Middle East GmbH. E-mail: intersec@uae.messefrankfurt.com

March 1-3: SECUREX WEST AFRICA 2016. Venue: Landmark Centre, Lagos, Nigeria. More information: Sven Riddle. Tel: +27 100 003 3077. E-mail: svenr@ specialised.com March 1-4: SIPS South Russia 2016. 7th South Russian International Protection and Security Exhibition. Venue: Krasnodarexpo EC, Krasnodar, Russia.

More information: Agnius Kazalauskas. Tel: +44 207 596 5079. E-mail: security@iteevents.com Website: www.ite-exhibitions.com March 2-4: KIPS Kiev. Venue: Kiev, Ukraine. More information: Premier Expo.

E-mail: info@pe.com.au March 8-11: Security Show 2016. Venue: Tokyo International Exhibition Centre, Tokyo, Japan. More information: Nikkei Inc. E-mail: tradefairs2016@smj.co.jp.

Website: http://messe.nikkei.co.jp/en April 12-14: LAAD Security 2016. Venue: RioCentre, Rio De Janeiro, Brazil.

Website: www.laadsecurity.com.br April 13-15: CAIPS 2016. Venue: Venue: Almaty, Kazakhstan. Website: www.iteexhibitions.com/CAIPS April 17-21: SPIE DCS Defence + Security. Venue: Baltimore Convention Centre, Baltimore, United States. Website: www.spie.org May 4-6: Asian Securitex Hong Kong. Venue: Hong Kong Convention & Exhibition Centre, Hong Kong. Website: www.asiansecuritex.com June 21-23: IFSEC 2016. Venue: Excel Centre, London Dockland, UK. Website: www.ifsec.co.uk November 14-16: IFSEC Arabia. Venue: Riyadh, Kingdom of Saudi Arabia.

Website: www.ifsec.co.uk November 16-17: Sectech Denmark 2016. Venue: Scandic Copenhagen Hotel, Copenhagen. Tel: +45-33-14 35 35. Website: www.armedia.se/

Tel: Fax: E-mail: Web:

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DEBATIN Security Focus | Vol 33 No 10 2015

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Directory

SECURITY ASSOCIATION OF SOUTH AFRICA (SASA) SASA OFFICE BEARERS

REGIONAL OFFICE BEARERS

ADMINISTRATION

Suite 147 Postnet X2, Helderkruin 1733

Gauteng: Christiaan Oelofse E-mail: coelofse@adt.co.za Cell: 082 339-3398

National Administrator: Tony Botes Cell: 083 272 1373 E-mail: info@sasecurity.co.za Fax: 0866 709 209

National President: Costa Diavastos Cell: 082 498-4749 E-mail: CostaD@servest.co.za National Chairman: Chris Laubscher Cell: 082 441-4092 E-mail: laubscherc@proteacoin.co.za National Deputy Chairman: Marchel Coetzee Cell: 084 440-0087 E-mail: marchel_coetzee@omegasol.com

KwaZulu-Natal: Gary Tintinger E-mail: garyt@enforce.co.za Cell: 084 429 4245 Western Cape: Koos van Rooyen E-mail: kvanrooyen@thorburn.co.za Cell: 082 891-2351

Accounts: Yolandi Evans Cell: 061 470-8736 E-mail: accounts@sasecurity.co.za Fax: 0862 124 142

OTHER SECURITY AND RELATED ASSOCIATIONS AND ORGANISATIONS PSIRA — Private Security Industry Regulatory Authority, Eco Park, Centurion. Tel: (012) 003 0500/1.

Independent Hotline: 0800 220 918. E-mail: info@ psira.co.za Director: Manabela Chauke. Council Members: Mr T Bopela (chairperson); Ms Z. Holtzman (vice-chairperson); Advocate A. Wiid (council member); and Commissioner A. Dramat (council member).

APPISA – Association for Professional Private Investigators SA, Box 8064, Minnebron 1549. Cell: 073 371-7854 or 072 367-8207. Fax: 086 689-0166. E-mail: info@appelcryn.co.za. Website: www.appelcryn.co.za.

President: Ken Appelcryn. Secretary: Dianne.

ASIS International — Johannesburg Chapter No. 155.

Box 99742, Garsfontein East 0060. Tel: (011) 652-2569.

Website: http://www.asis155jhb.webs.com/ President/ Chairperson: Johan Hurter. Secretary: Chris Cray.

ASIS International — Chapter 203: Cape Town – South African security professionals. President/Chairman: Yann A Mouret, CPP. Secretary: Eva Nolle. Tel: (021) 785-7093. Fax: (021) 785-5089. E-mail: info@aepn. co.za. Website: www.asis203.org.za bac — Business Against Crime, Box 784061, Sandton 2146. Chairman: James Fitzgerald. Tel: (011) 8830717. Fax: (011) 883-1679. E-mail: denise@bac.org. za. Eastern Cape: Box 40078, Walmer 6065. Tel: (041) 373-6401. Fax: (041) 373-6402. E-mail: info@bacec. co.za. Western Cape: 12th Floor Picbel Arcade, Strand Street. Tel: (021) 419-2044. Fax: (021) 419-2066. E-mail: jackie@bacwcape.co.za KwaZulu-Natal: 2 Hopedene Grove, Morningside, Durban 4001. Tel: (031) 207-8273.

Fax: (031) 207-3900. Provincial manager: Jody Nair, e-mail jody@backzn.co.za Mpumalanga: Box 430, White River 1240. Tel: David Pretorius (general manager) (013) 751-3188. Fax: (013) 744-3555. Cell: 083 2735515. E-mail: david@bac_mp.co.za; or Ed Coombes (chairperson) 082 807-3916, fax (013) 752-6002, e-mail: ed.coombes@worldonline.co.za. North West: Postnet Suite 4415, Private Bag X82323, Rustenburg 0300; Charles Kendall (managing director) tel/fax: (014) 5923591, e-mail: charles.kendall@lonplats.com. Limpopo: Box 784061, Sandton 2146. Tel: (011) 883-0717; fax (011) 883-1679; e-mail: info@bac.org.za. Free State: Box 784061, Sandton 2146. Tel: (011) 883-0717; fax (011) 883-1679; e-mail: info@bac.org.za.

CAMPROSA — Campus Protection Society of Southern Africa. President: Roland September. Tel: (021) 6504858. E-mail: roland.september@uct.ac.za. Vice President: Derek Huebsch. Tel: (041) 504 2490. E-mail: derek.huebsch@nmmu.ac.za. Executive Secretary: John Tunstall. Tel: (028) 313 1711. E-mail: jtunstall@ iafrica.com. Web: www.camprosa.co.za.

CENSEC — Centre for the Study of Economic Crime.

Director: Louis de Koker. Tel: (011) 489-2134. E-mail: ldekoker@uj.ac.za CISA — Cape Insurance Surveyors Association.

Shahid Sonday (021) 402-8196. Fax: (021) 419-1844.

E-mail: shahid.sonday@saeagle.co.za; or Mike Genard (021) 557-8414. E-mail: mikeg@yebo.co.za DRA — Disaster Recovery Association of Southern Africa, Box 405, Saxonwold 2132. Chairman: Grahame Wright, Tel. (011) 486-0677, Fax (011) 646-5587. Secretary/ Treasurer: Charles Lourens, Tel. (011) 639-2346, Fax (011) 834-6881.

EFCMA — Electric Fencing and Components Manufacturers Association, Box 411164, Craighall 2024. Tel: (011) 326- 4157. Fax: (011) 493-6835. Chairperson: Cliff Cawood 083 7442159. Deputy chairperson: John Mostert 082

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444-9759. Secretary: Andre Botha 083 680-8574.

ESDA — Electronic Security Distributors Association, Box 17103, Benoni West 1503. Tel: (011) 845-4870.

Fax: (011) 845-4850. Chairperson: Lee-Ann Andreka.

Secretary: Shirley James. Website: www.esda.org.za ESIA — Electronic Security Industry Alliance, Box 62436, Marshalltown 2107. Tel: (011) 498-7468. Fax: 086 570 8837. Cell: 082 773-9308. E-mail: sia@iburst. co.za or steveconradie@iburst.co.za. Web: www.esia. co.za FDIA — Fire Detection Installers Association, Postnet Suite 86, Private Bag X10020, Edenvale 1610. Tel: 087 808 7527. Fax: 086 518 4376. E-mail: fdia@fdia.co.za.

Website: www.fdia.co.za President/Chairperson: Matt Kielty. Secretary: Jolene van der Westhuizen.

FFETA — The Fire Fighting Equipment Traders Association, Postnet Suite 86, Private Bag X10020, Edenvale 1610. Tel: (011) 455-3157. Fax: 086 518 4374/ (011) 455-4126. E-mail: ffeta@tiscali.co.za. Website: www.ffeta.co.za. Chairperson: Astrid Wright. Vicechairperson: Meshack Gabeni.

FPASA — Fire Protection Association of Southern Africa, Box 15467, Impala Park 1472.Tel: (011) 397-1618.

Fax: (011) 397-1160. E-mail: library@fpasa.co.za. Web: www.fpasa.co.za. General Manager: David Poxon.

GFA—Gate&FenceAssociation,Box1338,Johannesburg 2000. Tel: (011) 298-9400. Fax: (011) 838-1522.

Administrator: Theresa Botha.

HCSA — Hotel & Casino Security Association, Box 91728, Auckland Park 2006. Chairman: Dick Glanville, Tel: (011) 447-2700, Fax: (011) 447-3276. Vice-chairman: Frans Joubert, Tel: (011) 898-7333. Secretary/Treasurer: Graham Bendell, Tel (011) 728-4405; Cell 082 6992392.

HSA — Helderberg Security Association, Box 12857, N1 City Parow 7463. Tel: (021) 511-5109. Fax: (021) 511-5277.

E-mail: info@command.co.za. Website: www.command.co.za. Chairperson: Stephen van Diggele.

IFE — Institution of Fire Engineers (SA). Treasurer: A.E. Greig, Box 1033, Houghton 2041. Tel/Fax: (011) 7884329. E-mail: adminstaff@ife.org.za Website: www.ife. org.za. President: John Khoza Mpiyakhe. Secretary: Lindi Mujugira.

ISA — Insurance Surveyors Association, Box 405, Saxonwold 2132. Chairman: Graham Wright (011) 4860677. Vice-chairman: Alan Ventress. Secretary: Alex dos Santos.

LASA — Locksmiths Association of South Africa, Box 4007, Randburg 2125. Tel: (011) 782-1404 Fax: (011) 782-3699. E-mail: lasa@global.co.za Website: www. lasa.co.za President/Chairman: Alan Jurrius. Secretary: Dora Ryan.

NaFETI — National Firearms Education and Training Institute, Box 181067, Dalbridge 4014. Chairman: M.S. Mitten. Vice: Ken Rightford (033) 345-1669. Cell: 084 659-1142.

NaFTA — The National Firearms Training Association of SA, Box 8723, Edenglen 1613. National Chairman: Peter Bagshawe.Tel:(011) 979-1200.Fax:(011) 979-1816.

E-mail: nafta@lantic.net POLSA — Policing Association of Southern Africa. Tel: (012) 429-6003. Fax: (012) 429-6609. Chairperson: Anusha Govender, 082 655-8759.

PSSPF — Private Security Sector Provident Fund.

Contact: Jackson Simon. Cell: 072 356 6358. E-mail: jackson@psspfund.co.za. Website: www.psspfund. co.za

Security Focus | Vol 33 No 10 2015

SAESI — Southern African Emergency Services Institute, Box 613, Krugersdorp 1740. Tel: (011) 6605672. Fax: (011) 660-1887. President: DN Naidoo.

Secretary: Mrs S.G. Moolman. E-mail:saesi@mweb. co.za SAIA — South African Insurance Association, Box 30619, Braamfontein 2017. Chief Executive: B. Scott. Tel: (011) 726-5381. Fax: (011) 726-5351.

E-mail: faith@saia.co.za SAIDSA — South African Intruder Detection Services Association, Association House, P O Box 17103, Benoni West 1503. Tel: (011) 845-4870. Fax: (011) 845-4850. E-mail: saidsa@mweb.co.za Website: www. saidsa.co.za President/Chairman: Johan Booysen.

Secretary: Cheryl Ogle.

SAIS — South African Institute of Security, Postnet Suite 86, Private Bag X10020, Edenvale 1610. Tel: (011) 455-3157 or 0861 111 418. Fax: 086 518 4374/ (011) 455-4126. E-mail: SAIS@tiscali.co.za. Website: www.instituteofsecurity.co.za. Chairman: David Dodge.

Vice-chairman: Mike Verster. Administrative Manager: Rosemary Cowan.

SAN — Security Association of Namibia, Box 1926, Windhoek, Namibia. Administrator: André van Zyl. Tel: +264 61 205 2264. Fax: +264 61 205 2350. E-mail: pagvz@nampower.com.na SANSEA — South African National Security Employers’ Association, Box 62436, Marshalltown 2107. Administrators: SIA. Tel: (011) 498-7468. Fax: 086 570 8837. E-mail: galen@sansea.co.za.

SAPFED — Southern African Polygraph Federation.

President: Ben Lombaard 083 793-1152. Secretary: Amelia Griesel 082 786-3347. E-mail: info@sapfed.org.

Website: www.sapfed.org SAQCC FIRE — South African Qualification Certification Committee, Postnet Suite 86, Private Bag X10020, Edenvale 1610. Tel: (011) 455-3157. Fax: 086 518 4374. E-mail: saqccfire@tiscali.co.za. Website: www.saqccfire.co.za Management Committee: Chairman: Brett Jones. Vice-Chairman: Duncan Boyes.

SAQCC Fire – 1475 Committee: Chairman: Tom Dreyer. Vice-Chairperson: JJ Scholtz. SAQCC Fire – Detection & Suppression Committee: Chairman: Matt Kielty. Vice-Chairperson: Laura Swart.

SARPA — South African Revenue Protection Association, Box 868, Ferndale 2160. Tel: (011) 7891384. Fax: (011) 789-1385. President: Naas du Preez.

Secretariat: Mr J. Venter, Van der Walt & Co. SDOA — Service Dog Operators Association, Box 49554, Hercules 0030. Tel: (012) 376-2152/3. Fax: (012) 3762359. E-mail: company@ppscanine.co.za Chairperson: Mr F. van Kraayenburg. Tel: (012) 376-2266.

SIA — Security Industry Alliance, Box 62436, Marshalltown 2107. Tel: (011) 498-7468. Chief Executive Officer: Steve Conradie. Website: www.securityalliance.co.za SKZNSA — Southern KwaZulu-Natal Security Association.

Tel: (039) 3157448.

Fax: (039) 315-7324.

Chairman: Anton Verster – 082 371-0820.

VESA — Vehicle Security Association of South Africa, Box 1468, Halfway House 1685. Tel: (011) 3153588/3655. Fax: (011) 315-3617. General Manager: Niresh Reddy.

VIPPASA — VIP Protection Association of SA, Box 41669, Craighall 2024. Tel: 082 749-0063. Fax: 086 625-1192. E-mail: info@vippasa.co.za. Website: www.vippasa.co.za. Enquiries: Chris Rootman. Cell: 082 749 0063.E-mail: vippasa@protectour.co.za