Ft 2014 06

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Flanders today

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Technology of the future A Leuven research group is designing technology to better fit into our lives Alan Hope

Computers you can wear, computers that go in your eyes, even computers that get on with it with no commands from you at all – these are the future of technology, and the kind of thing developers would first turn to the Centre for User Experience at the University of Leuven (KU Leuven) to research.

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he Centre for User Experience Research (CUO | Social Spaces) is a joint research group of the KU Leuven, the ICT research institute iMinds, university colleges in Limburg and the Luca Schools of Arts. Project leader Dirk De Grooff and research manager David Geerts (pictured) are based in Leuven, which is where we met.

User experience, or UX as insiders call it, sounds like it should be obvious. But it’s an academic term that isn’t just about usability – how easy it is to type on a tablet keyboard, for example. It also extends to all the various feelings you may have when using a website, say, or a piece of technology. Geerts, who specialises in user-centred design and the evaluation of future ICT applications, describes user experience as an interest in how people interact with technology or machines. Explaining that it used to be called “human-machine interaction” in the early part of the 20th century, Geerts says that usability became popular in the 1970s and 1980s, when personal computers became more relevant to a larger public. “User experience is kind of an extension of usability because it

was clear that usability alone was not enough – it’s not sufficient that things are easy to work with,” he says. “Technology has such a large impact on our lives that it should also take into account every aspect, like moods, emotions; does the process appeal? It’s not just how it looks but how it works, and how we can fit it in our lives. So user experience is concerned with the much broader picture of how technology should be designed for people.” So it’s not only computers as such that they’re looking at. These days everything from a coffee-maker to a washing machine is computer-equipped. “Everything with an ICT component is interesting to us,” says De Grooff, whose research focuses on communication technology, online marketing and internet search strategies. “Questions of multi-functionality, `` continued on page 5


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