Corporate DispatchPro Silvan Mifsud
Digital Transformation The future is now! Digital transformation. The mother of all buzzwords. However, as Simeon Preston once said, “The biggest part of digital transformation is changing the way to think.� You mention digital transformation and today our mind starts thinking on 5G, Internet of Things (IoT), Blockchain, Artificial Intelligence and Robotics. It is very true that digital technologies are enabling radically new ways to deliver value to customers, altering competitive landscapes and changing the underlying economics of markets. However, technological change is nothing new, except for one thing. This time round the pace at which change is happening is at a rate faster than ever before. The risk of disruption could be the impetus for such a faced pace transformation, as new technologies threaten established businesses whilst creating unprecedented opportunities. Which leads us to a very important point with regards Digital transformation. Any digital transformation strategy and process, while obviously looking at how to change business processes, business models and the delivery of more new products and services, must also look at how such a digital transformation rests on the change in people’s mindsets, talents and capabilities to operate effectively in a digital world. When all is said and done any digital transformation can truly happen if it rests on a highly skilled workforce, agile workflows and a culture based on testing and learning and a decentralised decision-making system. Digital transformation impacts society at several levels. On the production side of the economy, digital transformation enables the automation of business operations, yielding operational efficiencies, such as reduction of transaction costs, with an 9
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