Winter 2018 by Cosmetics Magazine

cosmetics The BEST of the BEST! Meet 2 0 1 8 â&#x20AC;&#x2122;s I n s p i ra t i onal COSA Wi n n e r s

P L U S , G R E AT G I F T I D E A S & N E W Y E A R B E AU T Y R E S O L U T I O N S !

Atoderm Intensive Balm THE DERMATOLOGICAL SOLUTION FOR ECZEMA

THE NOURISHING CARE IDEAL FOR DRY, IRRITATED TO ATOPIC AND ECZEMA-PRONE SKIN. THE QUALITY OF LIFE OF CHILDREN AND THE WHOLE FAMILY IMPROVES

9 OUT OF 10 PEOPLE NO LONGER SCRATCH

-81%

-89%

RECOMMANDÃ&#x2030; RECOMMENDED BY

After 28 days of use After 56 days of use

TOLOG MA U ER

-85%

-56% TS

-43%

INSOMNIA*

-58%

DRYNESS*

PRURITIS*

M AT O L O G

*Effectiveness and tolerance test of Atoderm Intensive Balm on skin dryness in subjects suffering from atopic dermatitis, 125 subjects, Bulgaria 2015

% EXCELLENT

TOLERANCE

Atoderm Intensive Balm 500ML - $24.90

BIOLOGY AT THE SERVICE OF DERMATOLOGY

cosmetics WINTER 2018

BEAUTY BUZZ 10 Hot Ticket

Beauty dates you need.

13 Welcome to the Jungle

Walk on the wild side with fierce leopardprint anything.

NEW IN STORES 17 Great Gift Sets

20 Must-Have Makeup 24 Superstar Skincare

INSPO 27 A Good Clip

Inspired by Rachel Green, the ’90s most unassuming hair accessory hits the catwalks.

29 Lacquered Lips

Our moment to shine has arrived thanks to Glossier’s millennial army and runways like Fendi and Miu Miu.

F E AT U R E S & G A L L E R I E S 31 Beauty Resolutions

2018 was the year of some crazy looks (full-face glitter?) but here are five new trends we’re keeping.

37 The 2018 Cosmetics

Outstanding Service Awards

Over 1,200 nomination forms resulted in 18 winners who are pure customer-service gold. 74 COSA Gallery

Highlights from the night.

cosmetics Director, Beauty Publications & Awards James R. Hicks Editor Alex Laws Art Director Sandi Pilon Web Editor Heather Marrin Creative & Production Manager Stephanie Hicks Web Content and Design Marrin Hicks Creative Inc. Contributing Beauty Editor Tara MacInness Social Media Coordinator Moriah Campbell Editorial inquiries: alaws@cosmeticsalliance.ca Advertising & event inquiries: jhicks@cosmeticsalliance.ca

Cosmetics Alliance President and CEO Darren Praznik

ADVISOR TOOLS 77 COSA Column

The main talking points from this year’s COSA breakfast— from social media to sunscreen.

81 Salut, Beauté

In French, Vânia Aguiar gives the scoop on what’s hot in Quebec — and beyond!

89 Ingredient 101

Why crystals are adding sparkle to our skincare.

IN EVERY ISSUE 7

Editor’s & Publisher’s notes

Contributors

Two new faces joining the Cosmetics team. (Cue applause!)

91 #BeautyGram

Daniel Martin hit our Insta feeds when his wedding makeup on the Duchess of Sussex became one of 2018’s most fawned-over looks.

Cover Photography by Liam Mogan

WINTER 2018 | COSMETICSMAG.COM

Director, Finance & Administration Michele Follows Manager, Digital Media & Communications Amy Sutherland Director, Media & Communications Susan Nieuwhof Manager, Membership & Administration Michele Davis Manager, Beauty Specialist Certification Program Diane Kozak Cosmetics Alliance, Suite 102, 420 Britannia Rd E, Mississauga, ON L4Z 3L5 5

*Based on 106 respondents after 1 week of use.

Beauty brings out the strength within. Engineered with ImuGeneration Technologyâ&#x201E;˘. 25 years of research. One fierce defender. Continuously bolsters skinâ&#x20AC;&#x2122;s ability to fortify itself from within. Just one week after using it: 87% of women felt their skin had become stronger.* Smoother. More supple. 80% of women felt their skin had never looked healthier.* #Ultimune. Made for inner skin defenses. Made with soul. Ultimune Power Infusing Concentrate NEW

UP FRONT

WINTER WONDER 2018’s COSA Superstars

Photos: Photos: Tktktktktktk David Hawes (Hicks), Max Abadian (Laws).

AS I WRITE THIS, we

have just finished the 17th edition of our Cosmetics Outstanding Service Awards. What a night! Our winners were amazing, the entertainment, Jully Black, was electric, the venue, the Ritz-Carlton, was very special and the food and service were exceptional. But, of course, the real stars of the evening were our COSA winners. They came from as far west as Nanaimo, B.C., and as far east as Halifax, Nova Scotia. I am always surprised at how passionate each one is for what they do, but that is the very reason they excel and were acknowledged that evening. The COSAs are very special to me, and I hope to the industry as well, because they recognize our front-line ambassadors for what they do all year long. Dealing with customers is not always easy, but these winners make it look like a walk in the park. We hope you can take some time to read all the stories of the special winners in this issue on page 37. They are an inspiration to us all. Have a great Christmas selling season. Cheers!

Jim Hicks, DIRECTOR, BEAUTY PUBLICATIONS AND AWARDS @JIMHICKSTWEETS

WINTER 2018 | COSMETICSMAG.COM

Holiday, Celebrate! WOW! THIS YEAR’S

Cosmetics Outstanding Service Awards were the perfect way to kick off the holiday season. From dazzling acceptance speeches to Jully Black’s knockout performance (with a special appearance from Jim Hicks — who knew he could hit the high notes?) the night was a sparkling celebration of the industry’s brightest stars. This issue, you can meet the winners and find out their secrets to success (page 37), check out the gallery (page 74) and catch up on the goss from the COSA breakfast (page 77) in our COSA roundup. Our New in Stores section (page 15) is packed with the season’s hottest new launches to make any beauty lover smile. And after a year of crazy trends (glitter face? Coloured brows?) we reflect on the beauty changes we’re sticking with through 2019. And if you’re stuck for holiday party inspo, check out our trends to try and the mood of the moment: fierce leopard print is back with a roar. Happy holidays!

Alex Laws, EDITOR-IN-CHIEF @MISS_LAWS @LEX_LAWS

UP FRONT

CONTRIBUTORS We are delighted to have two new (beautiful) faces joining our Cosmetics fam! Here are some rapid-fire questions to help you get to know them…

@moriahcampbell

WHO ARE YOU? Hi, my name is Moriah! I’m 24 years old, from Halifax, Nova Scotia, and I’ve been in a committed healthy relationship with makeup for over eight years now (no joke). My passions in life are writing and cosmetics and I could not be more jazzed that I get to explore both with this magazine. WHAT’S YOUR SIGNATURE BEAUTY LOOK? Clean bright eyes and a bold overlined lip (no shame).

WHAT DO YOU DO AT COSMETICS? I connect with our awesome readers on all social media platforms and also get to write about what’s new and hot, each issue, in our Trends to Try column. WHAT ARE YOU MOST EXCITED ABOUT THIS HOLIDAY? Eating all the food, drinking all the wine and doing all of this in the comfort of my beautiful hometown of Halifax!

Tara MacInnis @tara_macinnis

WHO ARE YOU? Originally from Nova Scotia, I’m a beauty-loving editor and writer based in Toronto. I’ve written and worked for publications like Flare, Canadian Living, Hello! Canada, CBC Life, Elle Canada and Etalk.

WHAT DO YOU DO AT COSMETICS? I hunt down and curate new beauty launches so you know when the season’s best new products will land in stores and what’s so special about them.

WHAT’S YOUR SIGNATURE BEAUTY LOOK? Very minimal. Just a little concealer, a hint of cream blush and an occasional pop of colour on my lips. I can’t leave the house sans mascara, but I just started using an eyelash growth serum, so I’m hoping that’ll change.

WHAT ARE YOU MOST EXCITED ABOUT THIS HOLIDAY? Shimmery eyeshadow! I don’t wear a ton of makeup (see left), but I always use the holiday season as an excuse for a little glitter. Oh, and I’m also looking forward to heading home to Nova Scotia for some much-needed family time.

COSMETICSMAG.COM | WINTER 2018

Photos: Photo: Tktktktktktk Roberto Caruso (MacInnis)

Moriah Campbell

HUDSON’S BAY, CANADA’S MOST APPRECIATED BEAUTY EXPERTS

HUDSON’S BAY BEAUTY MENTOR AS CANADA’S PREMIER BEAUTY DESTINATION, Hudson’s Bay understands the vital role beauty experts play in the Canadian beauty industry. Their passion, expertise and leadership are key reasons why customers develop loyalty to our stores. We scouted the country in search of the finest beauty experts to share their passion and insight. To learn more about pursuing a career in beauty at Hudson’s Bay, visit WWW.HBC.COM.

WHAT DO YOU LOVE MOST ABOUT WORKING AT HBC?

AMINA LAAISSAOUI Business Manager, Clarins Hudson’s Bay, Dorval, QC 7 years at Hudson’s Bay Email address: beautymentor@hbc.com

WHO WAS YOUR MENTOR WHEN YOU STARTED OUT? MY CAREER started in 1991 in the field of Aesthetics. In 2008, soon after immigrating to Canada, I had the chance of meeting two wonderful women who supported and encouraged me to always give my best : Guylaine Morin, Clarins’ sales representative, and Diane Macias, Hudson’s Bay store manager. Feel free to reach out to me at any time, regardless of the question. Email me at beautymentor@hbc.com.

MY JOB OFFERS me a lot of opportunities, like seeing new faces every day, connecting with new clients and taking good care of our existing clients. I also trust the products that I am recommending, especially since I work for a brand which is eco-friendly and in tune with nature and everything that lives.

WHAT IS THE KEY TO GREAT CUSTOMER SERVICE? LOVE, PASSION, RESPECT. You have to be authentic, a good listener and willing to invest a lot of time and energy without pressuring clients!

BEAUTY BUZZ

@PANTONE

Hot Ticket

Mark your calendar with winter’s beauty happenings

1. In Living Colour Prime your walls because Pantone is about to deliver our fave annual holiday gift: The 2019 Colour of the Year. The announcement is rumoured to go viral by the middle of December.

@SPACEYKACEY

2. Southern Belle Our Insta-obsession, @spaceykacey (Kacey Musgraves), is touring her award-winning album “Golden Hour.” And if her on-stage makeup mirrors her 2018 CMA red-carpet look, we will be taking grade-A notes. Jan. 11, Toronto; Jan. 12, Montreal.

@OLIVIAMUNN

@NYFW

3. Fashion Frenzy Will leopard remain a closet staple? We can’t wait to find out as the fashion week frenzy kicks off in NY on Feb. 8. London: Feb. 16 – 20; Milan: Feb. 21 – 27, Paris: Feb. 27 – March 6.

@REBELWILSON

4. Rebel Heart With little hearts on our manis, this Valentine’s Day we’ll be first in line to see Rebel Wilson’s new comedy Isn’t It Romantic? about a cynical single who unknowingly wakes up as the star in her own real-life Hallmark romcom. 5. Behind-the-Scenes In prep for the annual Hollywood gala, celeb Instas will be buzzing with beauty tips and A-list product picks on Feb. 24 (a.k.a. Oscar day). Hot tip: Keep a close eye on their feeds and vanities. — Heather Marrin 10

COSMETICSMAG.COM | WINTER 2018

HUDSON’S BAY, CANADA’S MOST APPRECIATED BEAUTY EXPERTS

DAISY SHARIF Counter Manager, Lancôme Hudson’s Bay, Southgate, AB 6 years at Hudson’s Bay Email address: beautymentor@hbc.com

WHO WAS YOUR MENTOR WHEN YOU STARTED OUT? IT WASN’T UNTIL MY SECOND YEAR in the beauty industry when I started working at Hudson’s Bay that I worked with my old counter manager Loriann. She had over 20 yrs of experience under her belt and I learnt so much from her. She taught me everything from building loyal clients, to running a counter on a daily basis and more importantly to have fun while doing it. It was her strong work ethic that inspired me to become a better beauty advisor and if it wasn’t for her I wouldn’t be the counter manager that I am today. Feel free to reach out to me at any time, regardless of the question. Email me at beautymentor@hbc.com.

WHAT DO YOU LOVE MOST ABOUT WORKING AT HBC? WHAT I LOVE MOST about working at Hudson’s Bay is the people! I work with an amazing group of people. Everyone is always willing to help each other and our department manager is very supportive. It makes coming to work everyday enjoyable.

WHAT IS THE KEY TO GREAT CUSTOMER SERVICE? IN MY OPINION the key to great customer service is to really listen to what your customer is saying. When taking the extra time to ask questions and listen to all their concerns and needs it shows them that you care and as a beauty advisor it helps you to sell it right the first time.

VELVET FATALE THE NEW COLLECTOR EDITION Good Girl is about daring and about living up to our dreams. Carolina Herrera congratulates all the COSA award winners and nominees and urges us to embrace all the roles we want in life.

BEAUTY BUZZ

WElCOME to the Jungle

Wild thing, you make our hearts sing LEOPARD PRINT is a cultural chameleon

WINTER 2018 | COSMETICSMAG.COM

@KATEMOSSTYLE

1. Marc Jacobs Beauty releases a limited-edition 13-Piece Le Marc Lip Crème set that features two exclusive new shades. Meow! $325, at Sephora. 2. At Tom Ford A/W 2018, the catcalls were loud in vibrant coloured prints paired with handbags that read, “Pussy Power.” 3. From centrefolds to sidewalks, Kate Moss has made leopard print her signature. 4. Crazy Rich Asians star Gemma Chan rocks Diane von Furstenberg’s A/W 2018 Maxi Dress for a cover shoot. 5. Leopard print purrs proud among a sea of patterns at Michael Kors’ fall show at NYFW.

2. @TOMFORD

that packs a gritty and graceful punch — think Peggy Bundy on Married With Children and Michelle Obama at a White House address. It’s earned notoriety for being contradictory; blurring the lines between low and high fashion, being a wild trademark for everyone from Kate Moss to Scary Spice. Back for another reincarnation, in bold colour combos, it pounced on the runways of Diane von Furstenberg, Carolina Herrera, Tom Ford and Calvin Klein, who featured top-to-toe looks in the neutral print. Jo Weldon, author of Fierce: The History of Leopard Print, suggests the fresh feline frenzy comes with new context. “At a time when women are being pulled in different directions and are trying to define and affirm what it means to be a strong woman, the pattern feels relevant. It says, ‘I want to be seen.’” The dramatic print is being appreciated off runways, too. In home decor, it’s draping everything from beds to walls in the maximalism home trend, a backlash against quiet, minimalist decor. And Marc Jacobs handselected leopardy patterns from his fabric archives to cover his fierce new holiday collection. How purrfect. — Heather Marrin

@MICHAEL KORS

5. @DVF

98%

95%

91%

Reported smoother skin texture

Noted their skin was firmer and more radiant

Indicated they looked younger and that wrinkles were less noticeable

NEW IN STORES SKINCARE |

M A K E U P | H O L I D AY

Reasons to Celebrate When the holidays are over, we all need a little something to raise our spirits, and the Lunar New Year is just the ticket. Bright reds and shimmering golds appear in celebratory decor and our makeup bags, too. Spring flowers inspired by Clare Waight Keller’s Spring-Summer 2018 collection adorn the packaging of this new limited-edition set from Givenchy, with red to symbolize joy and gold to represent prosperity. It’s fitting, then, that inside you’ll find the brand’s bestselling duo — light sparkling colour-correcting powder and a moisturizing perfect red lip. — Alex Laws GIVENCHY Prisme Libre No. 1 Mousseline Pastel and Le Rouge No. 325 Rouge Fetiche,

$70 and $47, at Hudson’s Bay from Jan. 4, 2019.

WINTER 2018 | COSMETICSMAG.COM

BOSS.COM

JAMIE DORNAN

BIRGIT KOS

NEW IN STORES

Holiday

1. For the Master

of Relaxation

HITS

Every season limited-edition sets — including miniatures to new shades — bring star quality to our makeup bags. Here are five picks hitting shelves this month By Courtney Greenberg

Unwrapping this advent calendar of essential oils will fill the holidays with festive scents like pine and peppermint. A ceramic diffuser is included, so you or your recipient can try them right away and be ready to take on the hectic side of the holidays. SAJE NATURAL WELLNESS 12 Days of Wellness

advent calendar, $110, at Saje stores.

2. For the

Scent Collector

Jean Paul Gaultier has put a wintry twist on its classic scents: Le Mâle cologne, known for woody, citrus notes, and Classique perfume, known for its floral bouquet. The bottles are dressed for the occasion in red knits and come nestled in snow globe cases. JEAN PAUL GAULTIER

Le Mâle and Classique snow globe collectors set, Le Mâle, $108, Classique, $128, at Hudson’s Bay and Shoppers Drug Mart.

3. For the

Makeup Maven

As stunning on display as they are fun to use, these 12-rose gold brushes WINTER 2018

— spanning concealer to highlighter and fan brushes — come with a gorgeous matching clutch for easy storage and for chic holiday parties.

QUO Luxe Rose Gold

Brush Set, $90, at Shoppers Drug Mart.

4. For the Glam

Party Girl

Bite Beauty’s limited-edition set, featuring 13 mini lipsticks inspired by astrology, has us stargazing in a new way. The collection houses a variety of shades, from hot pink to black and New Year’s Eveappropriate gold.

BITE BEAUTY Astrology

by Bite Mini Amuse Bouche Lipstick Set, $95, at Sephora.com and Bitebeauty.com.

5. For the Self-

Care Queen

This at-home spa kit by Israeli brand Laline, whose bath and body products launched in Canada this summer, promise some holiday pampering. The set comes with frozen pear natural salt scrub, body soufflé and a wooden spoon to apply the mix with a professional touch. LALINE Frozen Pear

Soufflé and Scrub Kit, $60, at Laline.

WINTER 2018

Super Restorative

Intensive lifting, replenishing, revitalizing skin care.

At 50 you know your true beauty. And you love it!

Your skin’s top priority? Super Restorative Day cream and its replenishing benefits thanks to the exceptional anti-ageing power of organic harungana extract. Skin is firmer, smoother, more luminous. And a dedicated skin care for eyes, Super Restorative Total Eye Concentrate. What if looking radiant simply means loving the age you are?

*Source: The NPD Group, Inc. / BeautyTrends®, dollar and unit shares, 12ME December 2017.

It’s all about you.

Exclusive extract of organic harungana with a powerful replenishing action.

Must-Have

MAKEUP 1.

With four new mascaras, a matte liquid liner and metallic shadows, itâ&#x20AC;&#x2122;s all about the eyes this winter â&#x20AC;&#x201D; with a pout-defining pop of colour to finish By Tara MacInnis 2.

8. 20

NEW IN STORES

1. Natural Shine

This brand new, all-natural liquid lipstick delivers lightweight moisture and high gloss in one pretty package. The smooth formula nourishes lips with apricot and babassu oil, and there are 12 shades to choose from, ranging from a deep plum to a soft nude. BURT’S BEES Liquid

Lipstick, $15, at mass-market retailers from January.

2. Lash Love

Show off long, voluminous lashes with Covergirl’s newest mascara. The premium wire brush wraps each lash, adding density and length from root to tip. The formula won’t clump, flake or budge, so lashes will look fresh and full through the whole day. COVERGIRL

Exhibitionist Mascara, $13, at drugstores.

3. Wax On

This lash volumizer is Maybelline’s first formula made without wax, an ingredient that can dull a mascara’s

pigment. Removing it means lashes get coated with intense, saturated colour. Snapscara’s clumpfree formula also glides on smoothly and rinses off with just warm water.

shadow’s creamy formula provides buildable, long-lasting wear, while the volumizing mascara’s brush bends from left to right for more precise application.

MAYBELLINE Snapscara,

Bouncy Collection Eyeshadow in Booty Shake, $9, and Mascara, $10, at Annabelle.com from Jan. 7.

$11, at drugstores from January.

4. Bend Big

Get length and lift with the latest mascara from L’Oréal and its bendable wand. Leave the tapered brush straight to elongate lashes, or bend it to an angle so it can get even closer to the lash line and lift right from the roots. The highly-pigmented black formula adds even more impact. L’ORÉAL Unlimited

Mascara, $17, at drugstores and Amazon.ca.

5. Bounce into

Spring

Annabelle’s spring 2019 Bouncy Bouncy collection is full of punchy pastels, lightweight formulas, and innovative advances for the beauty lover who wants form and function. The eye-

WINTER 2018 | COSMETICSMAG.COM

ANNABELLE Bouncy

6. Core Assets

The black heart in the middle of this medium-sheer lipstick isn’t just for show. Enriched with caprylyl glycol that boosts circulation, cooling peppermint oil and black pearl powder for extra shine, it works to plump lips while the outer area serves up colour and hydration. YSL Volupte Plump-

in-Colour in Mad Nude, $45, at Yslbeauty.ca from January.

smooth, hydrated and comfortable underneath that pigmented shine. LISE WATIER Rouge

Fondant Suprême Lipstick in Alanis and Jill, $28, at Lisewatier.ca.

8. Hear Me Roar

For this year’s Collection Libre, Chanel’s global creative make up and colour designer Lucia Pica drew inspiration from Coco Chanel’s love for golden lion motifs. The limited-edition highlighter bears that image, and the metallic theme continues with shimmery eyeshadows and lipglosses. CHANEL Collection

Libre 2018 Limited Edition Le Lion De Chanel, $80, and Ombre Première Poudre in Vert Lamé, $45, at Chanel beauty counters.

7. Colour

and Treat

Do double duty with this lipstick that both moisturizes and leaves behind a hit of high-shine colour. Thanks to its lightweight formula infused with antioxidants, lips are left 21

HUDSONâ&#x20AC;&#x2122;S BAY 2018

Cosmetics Outstanding Service Awards Winners A big thank you and congratulations to our winners for their talent and commitment to achieving the highest customer service standards.

LIFETIME ACHIEVEMENT AWARD

Christelle Bernier CLARINS Hudsonâ&#x20AC;&#x2122;s Bay, Carrefour Laval

PEER NOMINATED

RETAILER NOMINATED

Patricia Gillen CLINQUE

Carole Kallies CLINQUE

Hudson’s Bay, Winnipeg Polo Park

Hudson’s Bay, Nanaimo Woodgrove Centre

ROOKIE OF THE YEAR

Rola Haimour PHILOSOPHY Hudson’s Bay, Calgary Chinook Centre

VENDOR NOMINATED

PART TIME

Amira Al-Awar LANCÔME

Lili Song SHISEIDO

Hudson’s Bay, St. Catharines Pen Centre

Hudson’s Bay, London White Oaks Mall

Superstar

SKINCARE Winter skin needs all the hydration help it can get, and thereâ&#x20AC;&#x2122;s no shortage of new cleansers, moisturizers and masks that fit the bill By Tara MacInnis 3.

7. 24

NEW IN STORES

1. Rosy

Complexion

From natural beauty brand Burt’s Bees, this face oil’s star is rosehip seed extract. The buzzy ingredient contains vitamins, antioxidants and fatty acids that moisturize skin and minimize the signs of aging. After just one use, skin will instantly appear smoother and more hydrated. BURT’S BEES

Complete Nourishment Facial Oil, $25, at Shoppersdrugmart.ca from January.

2. Twice as Nice

Who doesn’t want immediate results? This cream produces them, with innovative wrinkle fillers that decrease the depth of lines and plump skin after one use. Elizabeth Grant’s moisturizing compound Torricelumn, along with caviar and a mineral complex, provides lasting anti-aging benefits, too. ELIZABETH GRANT

Caviar Cellular Recharge Super Quick Relief, $60, at Elizabethgrant.com.

3. Power Packed

The high-strength formula in these peel pads is 10 percent glycolic acid, which means they’re an easy way to gently resurface skin without making a facial appointment. One pad after cleansing in the evening will exfoliate, deep clean pores, minimize the look of fine lines, smooth skin’s texture and improve tone. NEOSTRATA Smooth

Surface Glycolic Peel, $80, at Shoppers Drug Mart from January.

4. Feeling Blue

Dubbed a “water serum” by Graydon Skincare founder Graydon Moffat, this lightweight anti-aging treatment both corrects and protects skin. A blend of botanical collagen, vitamin C, hyaluronic acid, peptides and retinol fights the signs of aging, while moringa extract and blue tansy fend off pollution and reduce inflammation. GRAYDON Fullmoon

Serum, $87, at Graydonskincare.ca.

WINTER 2018 | COSMETICSMAG.COM

5. Get Up & Go

Just like an in-office anti-aging treatment but without the needles, this cream stimulates the fibroblasts that wake up collagen production. With vitamin CG and collagen-protecting biopeptides, the formula is velvetysoft and leaves behind smoother skin after only one application. VICHY LiftActiv

Hyalu Mask, $63, at Vichy.ca and drugstores from January.

6. Eye Tea

The extra-fine skin around the eyes tends to show signs of aging first. That’s why it needs a specialized serum, like this one from Fresh, formulated to give a firming and lifting effect to the skin. Its soft-focus micro-spheres work to blur imperfections and brighten skin. FRESH Black Tea Firming

Eye Serum, $75, at Sephora and Sephora.ca from January.

7. Homegrown

Heroes

After launching a line of Canadianmade body products

earlier this year, founder of Hammam Spa in Toronto, Celine Tadrissi, is now venturing into face care. The mist, with aloe and snow algae, soothes and energizes skin, while the lightweight moisturizer protects from the damage infrared and blue light can cause. CÉLA Essential Face

Mist, $28, and Essential Face Moisturizer, $78, both at Thisiscela.com.

8. Water, Water

Everywhere

Three things make this new collection unique: Canadian glacier water with 60 minerals and elements that provides deep hydration; a blend of natural sugars from beets, corn and sweet potatoes that lock in that hydration; and spirulina, with a high concentration of vitamins, calcium, iron and phosphorous, to give skin a boost of energy. MARCELLE Hydractive

24H Day & Night Moisturizing Gel Cream – All Skin Types and Hydractive Anti-Fatigue Eye Contour Gel, both $26, at Marcelle.com from Jan 7.

Congratulations, Rexall Team, Hamilton ON

ANG EL A OT TAWAY & S H A RO N L A N G COSA TEAM DRUGSTORE AWARD WINNERS

Your passion, dedication and teamwork is an inspiration to all of us here at Rexall!

rexall.ca

TREND TO TRY

FALL/WINTER 2018 RUNWAYS

had us looking up as hairstyles sparkled with bedazzled barrettes and bold bobby pins. Alexander Wang fed our nostalgia obsession by combining “the Rachel Green” claw clip of the ’90s with the slicked-back sexy aesthetic of Robert Palmer’s “Addicted To Love” dancers, and Max Mara created the perfect grungy-girly fusion with messy half-up styles adorned with monogrammed barrettes. To master the look, we enlisted self-proclaimed accessory junkie and a senior stylist at Medulla & Co., Kelly Araujo. “Start with a dry texture spray to add grit and volume to the hair while also giving something for the headpiece to hold on to,” she says. To secure it, she says, “a bobby pin matching your hair colour can be a lifesaver when it comes to heavy pieces staying put all day.” To outlast winter winds, her best reco: “Spray with a lightweight finishing spray to add hold and shine to the look.” Day-two hair has never looked cooler. — Moriah Campbell

Clockwise from top: A sneak peek at S/S2019, Dolce & Gabbana pinned models with sparkly barrettes, flowers, and more. At Max Mara F/W2018, Sam McKnight secured feathered buns with black monogrammed clips. Slick, sleek and clawed, Alexander Wang went retro with silver hair jaws.

@DOLCEGABBANA

A Good Clip BEST FOR:

Making your second-day hair the envy of all those who showered

@SAMMCKNIGHT1

Trend Nº 1

@ALEXANDERWANGNY

BARNET BLING Tool Kit

TO112

Dry Texture Spray, $44, at to112.com

ANTHROPOLOGIE

Rose Garden Barrette, $48, at Anthropologie.com

J. CREW

Large hair clip in Italian Tortoiseshell, $20, at Jcrew.com. 27

CONGRATULATIONS Your drive, passion and determination inspire us all!

CHRISTELLE BERNIER Lifetime Achievement Award Best Service in a Department Store Clarins, Hudsonâ&#x20AC;&#x2122;s Bay, Laval, Qc

Lacquered Lips

BEST FOR:

@MIUMIU

Clockwise from top left: The millennial brand that made lip gloss cool again, Glossier has an army of influencers laying it on wet. At the F/W2018 presentation of Fendi Couture, glistening pretty pink pouts were paired with dramatic cat-eyes. In her signature lip colour with a high-gloss finish, Kim Kardashian pouts for Instagram.

@FENDI

Glossed lips have been made cool again by Glossier’s millennial army and even Kim K. is switching out her matte nude lip for something a little more wet, and we are here for it. To work that wet look all day long, Clarins National Makeup artist Christine Mann says prepping is key. “Exfoliating the lips is necessary to help naturally plump and remove any dead skin cells that may be lingering,” she says. To avoid feathering or bleeding, she recommends pressing a primer all over the lip and slightly above the lip line and following with a liner to correct the lip shape. “This will give the product we put on top something to hold on to.” For full-gloss, Mann’s secret is in the mixing: “Blend a lip oil with lipstick and gently press the product on with a lip brush,” she says. To make it stay the day, she says to avoid rubbing the lips together; doing so will diminish the glossy effect you are trying to create. Pucker up! — Moriah Campbell

GLOSSY POUT @GLOSSIER

IT’S OFFICIAL. Shine is back.

Trend Nº 2

Making a statement walking down — or dancing in — the street.

Tool Kit

CLARINS

Instant Light Lip Oil, $26, at Hudson’s Bay Company.

WINTER 2018 | COSMETICSMAG.COM

LISE WATIER

Sensational Kiss Exfoliating Lip Balm, $24, at Shoppers Drug Mart.

ARTDECO

Lip Filler Base, $18, at Beautyboutique.ca.

CONGRATULATIONS, ROLA! YOUR PASSION FOR OUR BRAND INSPIRES US ALL

WINNER ROOKIE OF THE YEAR, ROLA HAIMOUR, PHILOSOPHY COUNTER MANAGER, HUDSONâ&#x20AC;&#x2122;S BAY, CALGARY

F E AT U R E

s ’ r a e Y w e N

y t u a Be s n o i t u l o s Re 2018 might have been the year of yellow blush, tiger brows and glitter face, but some trends sparked changes to our beauty regimens that the Cosmetics team will stick to long into the new year

Photo: Shutterstock (face)

Feeling Concealing “I’ve always loved setting my concealer with a loose powder and damp blending sponge, but the innovations this year have forever changed my concealing game. Many brands have formulated finer, more luminous loose powders that make the under eyes appear radiant and airbrushed. There are also so many different makeup sponges — I love silicone for an all-over flawless finish, micro-mini for those hard-to-reach spots like the corners of eyes and nose and even the cleansing sponge for my skincare regimen. My favourite combo is the Hourglass Veil Translucent Setting Powder and a damp Quo Definition Sponge. I tap a generous layer of powder onto my concealed under eye, let it set for two minutes then buff it off with a fluffy brush. In 2019, I plan to set and forget it all year long! — Moriah Campbell WINTER 2018 | COSMETICSMAG.COM

HOURGLASS

Veil Translucent Setting Powder, $55, at Sephora.ca.

LANCÔME

Teint Idole Ultra Wear Camouflage Concealer, $37, at Hudson’s Bay.

QUO

Definition Sponge, $8, at Shoppers Drug Mart. 31

F E AT U R E

Brushing It Off “Self care was at the forefront of my New Year’s resolutions in 2018. I wanted to cleanse my body, inside and out, and dry brushing was the answer when it came to skincare. This pre-shower ritual of circular motions, from the feet to the heart, takes five to ten minutes and leaves your skin feeling energized, exfoliated and

detoxified. The skin is one giant organ and is constantly releasing toxins, so it’s important to remove that top layer of dead cells. Thankfully a bunch of new brushes helped me to brush up this year and a few times a week I follow with a full body scrub, to be left feeling like a goddess.” — Stephanie Hicks

Oiling Up “I can’t stand the dry, flaky skin that comes with winter. You can’t even cam- CAUDALIE ouflage it without Premier Cru The drawing attention Precious to the dead layOil, $110, at er you’re carting Caudalie. around. That’s why in winter, I turn to face oils. But this LANEIGE year a slew of new Water lighter textures Bank Dual means I’ve been us- Layer Face ing them all summer Oil, $49, at long, so the transiSephora. tion into winter has been much, well, smoother. Rodial’s INDEED Vit C Brightening LABS Cleansing Pads also Squalene helps me stay on top Oil, $19, of the slough.” at Indeedlabs.com. — Alex Laws 32

Hair Repair SAJE

In the Buff Natural Bristle Dry Brush, $15.95, at Saje Natural Wellness.

GOOP

Body G.Tox 5 Salt Body Scrub, $58, at the Detox Market or Goop.com.

DAILY GLOW

Facial Dry Brush, $52, at Province Apothecary.

Pit Stop “I love nothing more than the look and feel of a white tee, but yellow underarms caused by my sweat and the aluminum in my deodorant was literally the pits. My 2018 vow: to find an aluminumfree alternative that works. I discovered a soap with brown sugar to rid odourcausing bacteria in the shower and deodorant made with plant starches. For scent, citrus and sage sprays from Weleda did the trick.” — Heather Marrin

“Much like my skin, my scalp is rather oily. But, I’m pretty sure that problem is aggravated by my penchant for washing my hair every single day, stripping it and kicking oil production into overdrive. It’s embarrassing to admit (especially as a beauty writer), but once you start, it’s tough to cut back. I’m hoping to change that this year, with a little help from a few trusty new products, like the evolution of dry shampoo to include a foaming option and one that works overnight, and a lighter shampoo/conditioner routine that gets rid of dirt without removing the oil my scalp and hair need to stay healthy.” — Tara MacIness

TARTE

Clean Queen Vegan Deodorant, $17, at Sephora.

WELEDA

Citrus 24H Deodorant, $14, at Weleda.com.

DESIGN.ME

Quickie.ME Dry Shampoo Foam, $22, at Designmehair.ca.

KAIA NATURALS

The Takesumi Detox Overnight Dry Shampoo, $32, at The Detox Market and Thedetoxmarket.ca.

FRESH

Sugar Lemon Bath & Shower Gel, $27, at Sephora.

PANTENE PRO-V

Blends Micellar Shampoo and Conditioner, $9 each, at Well.ca.

COSMETICSMAG.COM | WINTER 2018

Congratulations! to both of our 2018 outstanding service award winners.

Patricia Gillen 

Peer Nominated | Clinique Counter Hudson’s Bay - POLO PARK, M.B.

Carole Kallies Retailer Nominated | Clinique Counter  Hudson’s Bay - NANAIMO, B.C.

Your passion, expertise and teamwork inspires us all.

Always formulated for maximum results without irritation. No parabens. No phthalates. No fragrance. Just happy skin.

! s n o i t a l u t ng ra

COSA WINNERS

MURALE TEAM

F R O M L E F T T O R I G H T : Carla Mitton, Nafissa Efremova, Evelyne Gabay, Vicki Luu, Tina

Anderson, Tina Dong, Julie Burr, Michelle Yen, Roberta Kerns, Mary Treen, Michael Paez. (Not pictured: Yumi Lin, Therese Chiu, Huong Nguyen, Edina Schuber t.)

B E S T S E R V I C E BY A D E PA R T M E N T O R S P E C I A LT Y S TO R E T E A M Vancouver, BC

The excellent customer service you provide all year long is an inspiration to all of us. Well done!

JEAN SURETTE

E V E LY N H A R DY

JESSICA WHITE

BEST SERVICE IN A DRUGSTORE, LIFETIME ACHIEVEMENT AWARD

BEST SERVICE IN A DRUGSTORE, ROOKIE OF THE YEAR

BEST SERVICE IN A DRUGSTORE, PEER N O M I N AT E D

Yarm o u th, N S

Ha l i fa x, N S

D i e p p e, N B

E M I LY BROWN

KRISTY KENNEY

C I N DY MOSQUERA

BEST SERVICE IN A DRUGSTORE, R E TA I L E R N O M I N AT E D

BEST SERVICE IN A DRUGSTORE, VENDOR N O M I N AT E D

BEST SERVICE BY A DERMO-COSMETIC EXPERT

Ha lifax, N S

Wi n d s o r, ON

Bra m p t o n , ON

C EL EB R ATE!

I T’S TI M E TO

Still Life Photography: Liam Mogan

INTRODUCING THE B R I G H T E S T S TA R S OF THE BEAUTY INDUSTRY — THE WINNERS OF THE 2018 COSMETICS O U T S TA N D I N G SERVICE AWARDS

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

C O N G R AT U L AT I O N S TO A L L T H E 2 018 COSA FINALISTS TEAM FINALISTS Shoppers Drug Mart, Dieppe, N.B. Shoppers Drug Mart, Richmond, B.C. Rexall, Hamilton, Ont. Shoppers Drug Mart, Woodbridge, Ont. Shoppers Drug Mart, Waterloo, Ont. Lancôme, Hudson’s Bay, Oshawa, Ont. Clinique, Hudson’s Bay, Kingston, Ont. Chinook Mall, Hudson’s Bay, Calgary Murale, Vancouver Clinique, Hudson’s Bay, Surrey, B.C. Pharmaprix, Montréal Clarins, Hudson’s Bay, Ville D’Anjou, Que. INDIVIDUAL FINALISTS Adele Kaminsky, Elizabeth Arden and Biotherm, Hudson’s Bay, Saskatoon Alicia Mitchell, Victor & Rolf, Hudson’s Bay, Toronto Alisa Usher, Elizabeth Arden, New Westminister, B.C. Alva Mawdsley, Michel Germain Fragrances, Brampton, Ont. Alysha Yao, Chanel, Hudson’s Bay, Richmond, B.C. Amira Al-Awar, Lancôme, Hudson’s Bay, St. Catharines, Ont. Amy Lu, Fragrances, Hudson’s Bay, Burnaby, B.C. Ana Furda, Hammam Spa Inc., Toronto Ana Trivino, Le Mer, Holt Renfrew, Toronto Andrea Cook, Ladies Fragrances, Hudson’s Bay, London, Ont. Andrea Richards, Chanel, Hudson’s Bay, Burnaby, B.C. Anish Bahri, Shoppers Drug Mart, Markham, Ont. Annamaria Carvalho, Narciso Rodriguez, Hudson’s Bay, Toronto Anne Bradford, Shoppers Drug Mart, Tsawwassen, B.C. Annette Noseworthy, Shoppers Drug Mart, Stephenville, Nfld. Arax Khachadurian, Chanel, Hudson’s Bay, Toronto Audrey Donnate, Shoppers Drug Mart, Dieppe, N.B. Barb Barr, Shoppers Drug Mart, Victoria, B.C. Bessy Parthimos, Estée Lauder, Hudson’s Bay, Quebec Bonnie Dielschneider, Fragrances, Hudson’s Bay, Mississauga, Ont. Bonnie Dilag, Shoppers Drug Mart, Moncton, N.B. Carmen Peron, Shoppers Drug Mart, West Kelowna, B.C.

Carole Kallies, Clinique, Hudson’s Bay, Nanaimo, B.C. Carolyn Black, Shoppers Drug Mart, Toronto Chelsea Bice, L’Oréal, Montréal Chelsea Maclean, Shoppers Drug Mart, Vancouver Christelle Bernier, Clarins, Hudson’s Bay, Laval, Que. Christina Iannello, Coty Canada, Toronto Cindy Falconer, Shiseido, Hudson’s Bay, St. Catharines, Ont. Cindy Hinde-Saulnier, Aspire Esthetics, Yarmouth, N.S. Cindy Mosquera, Shoppers Drug Mart, Brampton, Ont. Courtney Tessier, Shoppers Drug Mart, Sudbury, Ont. Danielle Dreger, L’Oréal, Montréal Daphne Morton, Shoppers Drug Mart, St. John’s, Nfld. Debi Tomlinson, Clarins, Hudson’s Bay, Winnipeg Djurdjevka Koruga Milosevic (Jill), Fragrances, Hudson’s Bay, Calgary Elaine Ko, Chanel, Hudson’s Bay, Burnaby, B.C. Elizabeth Janzen, Philosophy, Brampton, Ont. Emily Brown, Shoppers Drug Mart, Halifax Evelyn Hardy, Shoppers Drug Mart, Halifax Gina Villanueva, Clinique, Hudson’s Bay, Winnipeg Grace Chahwan, Rexall, Ottawa Hannah Clausen, Shoppers Drug Mart, Wolfville, N.S. Helena Bourgeois, Shoppers Drug Mart, Shediac, N.B. Holli Meade, Shoppers Drug Mart, Wolfville, N.S. Jean Surette, Shoppers Drug Mart, Yarmouth, N.S. Jeanette Jensen, Lancôme, Vancouver Jennifer Knezevic, Elizabeth Arden, Kitchener, Ont. Jennifer Lavoie, Shoppers Drug Mart, London, Ont. Jerri Diogenous, Shoppers Drug Mart, Markham, Ont. Jessica Perry, Shoppers Drug Mart, Brantford, Ont. Jessica White, Shoppers Drug Mart, Dieppe, N.B. Joan Armstrong, Chanel, Hudson’s Bay, Ottawa Joanne Tovey, Dermablend, Vichy and La RochePosay, Locust Hill, Ont. Jody Chisholm, Shoppers Drug Mart, Kamloops, B.C. Johane Charron, Biotherm, Hudson’s Bay, Pointe-Claire, Que.

Josey Falco, Dior, Hudson’s Bay, Hamilton Judy Wong, Estée Lauder, Hudson’s Bay, Calgary Julie Sherren, Shiseido, Calgary Karis Nagy, Shoppers Drug Mart, Toronto Kasia Bielak, Estée Lauder, Hudson’s Bay, Winnipeg Kristy Kenney, Shoppers Drug Mart, Windsor, Ont. Krystle Peluk, Platinum Esthetics Luxury Salon and Spa, Beausejour, Man. Leslie Fullerton, Shoppers Drug Mart, Fall River, N.S. Lili Song, Shiseido, Hudson’s Bay, London, Ont. Lisa Shi, Guerlain, Holt Renfrew, Mississauga, Ont. Lyne Larivée, Pharmaprix, Montréal Megan Owens, Fragrances, Hudson’s Bay, Scarborough, Ont. Megan Sheppard, M.A.C, Hudson’s Bay, Vernon, B.C. Melissa Kayser, Shoppers Drug Mart, Abbotsford, B.C. Michel Coulombe, Laura Mercier, Markham, Ont. Moc Mien Nguyen, Shiseido, Hudson’s Bay, Ville D’Anjou, Que. Myra Mendoza, Shiseido, Hudson’s Bay, Banff, Alta. Myranie Mongrain, Pharmaprix, Laval, Que. Nousha Sezavar, Narciso Rodriguez Fragrances, Toronto Odette Newton, Rexall, Ottawa Patricia Gillen, Clinique, Hudson’s Bay, Winnipeg Pina Delzotto, Biotherm, Montréal Rachel De Vera, Shoppers Drug Mart, Toronto Rebecca Bertucci, L’Oréal Academy, Toronto Rhonda Legault, Clarins, Laval, Que. Rola Haimour, Philosophy, Hudson’s Bay, Calgary Roxanne Mick, Men’s Fragrances, Hudson’s Bay, Kelowna, B.C. Sandra Beliveau, Mugler Fragrances, Hudson’s Bay, Montréal Sarah Ballistoy Mitten, Elizabeth Arden, Hudson’s Bay, Winnipeg Shane Fukala, Shoppers Drug Mart, Halifax Shauna Van Der Kley, L’Oréal Academy, Toronto Shellon Carroll, Guerlain, Hudson’s Bay, Mississauga, Ont. Sovanda Jolie Chin, Pharmaprix, Montréal Suzanne Singh, Shoppers Drug Mart, Burnaby, B.C. Tiziana Bonito-Schultz, Shoppers Drug Mart, Winnipeg Vincent Xiangjian Guan, Shiseido, Hudson’s Bay, Toronto

COSMETICSMAG.COM | WINTER 2018

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

WINTER 2018 | COSMETICSMAG.COM

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

REXALL TEAM W h a t ’s y o u r s e c r e t to success? That’s easy! The customer always comes first. We listen to their issues and try our best to fulfill their needs. And adjust to change within the department, within the company, in cosmetic trends and brand training by our vendors! W h a t ’s t h e b e s t t h i n g a b o u t y o u r j o b ? Spending every day doing what I love. I enjoy working with Angie. We do a lot of multitasking and we have fun! Our store manager is very supportive and trusting of our abilities — it is a pleasure to go into work.

F R O M L E F T TO R I G H T:

A n g e l a O ttaway a n d Sh a ron La n g.

BEST SERVICE BY A DRUGSTORE TEAM Rexa ll Pha rma Plus, Ha milt o n Angela Ottaway and Sharon Lang have a combined 79 years of experience in the beauty industry and have been side by side at the Rexall Hamilton cosmetics department for 33 years. They do not stop at anything when it comes to meeting their customers’ needs and credit their success to having the same work ethic and being able to tell what’s happening in any given situation just by looking at each other. They are also super connected to their customers, bumping into them three times on holidays in Mexico, once on a flight and once on a cruise!

What’s your favourite customer service story? Her name was Phyllis, she was very old, very distinguished and she loved me and Angie. We waited on her for 15 years! She used high-end products, loved the newest lip shades and dressed to the nines. We took chocolates to her nursing home and had a wonderful visit. She passed away just before her 100th birthday! We will never forget her. — Sharon Lang

COSMETICSMAG.COM | WINTER 2018

Standing Ovation

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Rexall is a proud sponsor of the 2018 COSA Awards. Congratulations to all the winners and nominees.

WINTER 2018 | COSMETICSMAG.COM

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

MURALE TEAM

F R O M L E F T T O R I G H T : Ca r l a Mit t o n , Nafi s s a Ef re m ova , Eve l y n e G a bay, Vick i Luu, T i na A n d e r s o n , Ti n a Do n g, Ju l i e Bur r, Miche l l e Yen, Ro b e r ta Ke r n s, Ma r y Tre e n , Micha e l Pa e z . ( Not p i c t u red : Yu m i L i n , Th e rese Chiu, Hu on g Ng u yen , Ed i n a Sc hub er t .)

BEST SERVICE BY A D E PA R T M E N T O R S P E C I A LT Y S TO R E T E A M Mura le, Va ncouve r This special team has been building since 2009 and its 15 members range in age from 26 to 68. Whether troubleshooting lost points or sourcing stock from far-flung destinations, each of them makes their customers feel extra special with every step. They accompany their clients through life’s challenges — including battling breast cancer and the loss of a spouse. The team is so committed to its clients that even in the photos they submitted, manager Mary Treen is looking in the other direction, because she’s assisting a client instead of saying “cheese.”

W h a t ’s y o u r s e c r e t t o s u c c e s s ? The cosmetic business is one of the only retail models where within five minutes a salesperson is invited to be inches away from a complete stranger’s face, offering extremely personal advice and listening to personal details. We are fortunate to have anyone walk through our doors and we strive to treat every client with respect and authenticity. What’s your favourite customer service story? We have many stories. We have delivered samples to new clients’ hotels who lost their makeup bag, we have taken purchases to clients’ homes. We have helped mature clients figure out new technology, we have supported clients through cancer, deaths and tragedies. What advice would you give to a newbie? Never stop learning — new makeup techniques, new sales techniques. Learn how to be the go-to person to solve your clients’ dilemmas and they will be loyal for life. — Mary Treen

COSMETICSMAG.COM | WINTER 2018

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

for making us

Our congratulations to all our nominees and winners of this yearâ&#x20AC;&#x2122;s COSA Awards. Thank you for your beautiful contributions.

From all of us at Murale

WINTER 2018 | COSMETICSMAG.COM

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

JEAN SURETTE W h a t ’s y o u r s e c r e t t o s u c c e s s ? I feel my secret to success is treating all of my customers the same. I love to greet them by name and get to know them and treat them like family.

BEST SERVICE IN A DRUGSTORE, LIFETIME AC H I E V E M E N T AWA R D Cosmeti cs Ma n a g e r, Sh oppers Drug Ma rt , Ya rmo u t h , N.S.

Jean Surette’s commitment to her customers is boundless. She has been known to return to work when a loyal client arrives after her shift has ended and even drives in to serve customers on her days off. Her co-workers remark at her ability to identify the products a customers uses from a distance and she’s a Santa of sorts: She handpicks and wraps her customers’ Christmas stockings. Her can-do attitude has saved many a prom day and she has restored countless clients’ self-esteem with her skin know-how and positive attitude.

W h a t ’s yo u r f av o u r i t e customer service story? One of my favourite customer service stories is when I had a customer ask me to do her wedding makeup along with her wedding party’s, so I agreed to even though it was my day off. It turned out to be seven girls and they were all so happy and excited and I received a card saying “thank you for making us all feel beautiful.” It made me feel so good to make her day extra special. W h a t ’s t h e b e s t t h i n g a b o u t y o u r j o b ? The best thing about my job is attending training schools so I can answer most questions my customers have and also all of my friends that I have made throughout the years by attending training schools.

COSMETICSMAG.COM | WINTER 2018

Thanks

FOR HELPING US LOOK GOOD, FEEL GOOD AND DO GOOD.

Our congratulations to all our nominees and winners of this yearâ&#x20AC;&#x2122;s COSA Awards. Thank you for your wonderful work and the beautiful experience you provide to customers every day. From all of us at Shoppers Drug Mart

SHOP LUXURY BEAUT Y ONLINE AT SHOPPERSDRUGMART.CA

WINTER 2018 | COSMETICSMAG.COM

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

CHRISTELLE BERNIER W h a t ’s t h e s e c r e t o f y o u r s u c c e s s ? Since the beginning of my career I have received people as I would like to be received, with the clients and the team I work with. When we have the knowledge of our trade, we must work with rigorous determination and love.

BEST SERVICE IN A D E PA R T M E N T O R S P E C I A LT Y S TO R E , L I F E T I M E AC H I E V E M E N T AWA R D Cla ri n s Coun t e r, La Ba i e d ’Hud son , Lava l, Qu e. With over 28 years in the industry Christelle Bernier has a reputation for being someone always willing to help — whether it’s after hours or she’s stepping in for another department. She strives to offer exceptional client experience, which was celebrated last May when she was recognized as a Hudson’s Bay Beauty Mentor. She is committed to ensuring a client leaves feeling good about themselves instead of pressured to make a purchase. Christelle connects with clients and co-workers alike and her laugh can often be heard from afar.

W h a t ’s yo u r f av o u r i t e customer service story? In Europe I did not do any sales by phone; that’s what I had to learn here in Canada. In fact, for three years I have advised a customer who can hardly move and it is her twin sister who comes to get her products. I’m sure we’ll meet one day because there is a very strong and sincere connection between us. W h a t ’s t h e b e s t thing about your job? I received a lot of flowers at my counter for winning the COSA and one of my clients came with her husband and asked me why I had all the flowers. I explained and suddenly his wife started crying. She was so happy and proud for me. I was very surprised and touched.

COSMETICSMAG.COM | WINTER 2018

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Proud Sponsor of the 2018 COSA Awards From skin firmness, springs youth.

Extract of kangaroo flower from Australia, with a strong regenerating capacity. NEW

NEW

Clarins congratulates all winners for their passion and dedication.

WINTER 2018 | COSMETICSMAG.COM

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

E V E LY N H A R DY What is the secret t o y o u r s u c c e s s ? The secret to my success is definitely my humour — I love making my customers smile and even chuckle a bit. W h a t ’s yo u r f av o u r i t e customer service story? A young woman came in and was embarrassed to ask for advice because she felt there was nothing for her budget. I quickly changed that for her and she left feeling like a million bucks and she still comes in to see me for her makeup.

BEST SERVICE IN A DRUGSTORE, ROOKIE OF THE YEAR Cosmeti ci a n, Shoppers Drug Ma rt , Ha lif a x

Evelyn Hardy may have been in the industry for only 18 months, but she has uplifted countless clients with her kindness and attention during that time. Demonstrating how to overcome sunless-tanner disasters left her with one very bronzed arm for most of the summer and is just one example of how far she will go to make sure her customers are comfortable and happy. Her nominator said of “Lynn,” as she is known, “When she speaks to clients, it’s always with laughter between the words.”

W h a t ’s t h e b e s t t h i n g a b o u t y o u r j o b ? The one on one with customers — helping them with all their needs. I also love all the schools and training for the brands...they are a must! It’s validating having those women or men come in and and ask for me by name. I have built my own clientele in such a short amount of time.

COSMETICSMAG.COM | WINTER 2018

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

CONGRATULATIONS to the 2018 COSA Award nominees, finalists and winners. You inspire us with your constant pursuit of excellence and your enduring passion for beauty. Thank you for always going above and beyond and for your continual dedication to the cosmetics

ÂŠ2018 Elizabeth Arden, Inc.

industry in Canada.

WINTER 2018 | COSMETICSMAG.COM

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

ROLA HAIMOUR W h a t ’s y o u r s e c r e t t o s u c c e s s ? Focusing on positivity is my secret. Being positive can go a long way. W h a t ’s yo u r f av o u r i t e customer service story? I have many customer service stories that I can call my favourite. Rather than choosing just one, I will say in general that through each of these experiences I remember, I noticed that my clients have become friends, some of which come in to visit every now and then.

BEST SERVICE IN A D E PA R T M E N T O R S P E C I A LT Y S TO R E , ROOKIE OF THE YEAR Ph i losoph y Counter Ma n a g e r, Hud son’s Bay, Ca lga ry

Rola Haimour uses her positive energy to create meaningful relationships with her customers and consistently exceeds their expectations. From delivering products to their homes after they’ve had surgery to hand-writing notes to check in when they haven’t visited in a while, she gives the personal touch every time. But her kindness extends far beyond the counter: She once drove an hour outside the city to return a wallet a customer had left behind.

What advice would you give to a newbie? Put your efforts into achieving sales for the experience rather than the outcome. The outcome may not be what you hoped, but you have now gained the experience to overcome future challenges.

COSMETICSMAG.COM | WINTER 2018

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

ON BEHALF OF THE ENTIRE COTY TEAM, CONGRATULATIONS TO ALL COSA AWARD NOMINEES AND FINALISTS. YOUR DEDICATION AND EXCELLENCE TO THE BEAUTY INDUSTRY INSPIRES US ALL.

Amaury Devallois, General Manager and the Coty Team

WINTER 2018 | COSMETICSMAG.COM

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

JESSICA WHITE W h a t ’s yo u r f av o u r i t e customer service story? This June, the Best Buddies Prom for special needs teens in Dieppe, N.B. was looking for makeup donations. I offered our services to go on location and apply their makeup for the evening. The excitement and sparkle in their eyes was heartwarming. W h a t ’s t h e b e s t t h i n g a b o u t y o u r j o b ? Meeting new clients and finding solutions to their needs knowing that when they leave my department they feel confident and beautiful.

BEST SERVICE IN A DRUGSTORE, PEER N O M I N AT E D Cosmeti cs Ma na g e r, Sh oppers Drug Ma rt , D ie ppe, N.B.

With over 10 years’ experience in the industry, Jessica White steers her team with unbridled enthusiasm, which has helped the store to secure the number one position in the Customer Satisfaction Index. Jessica also puts her passion into helping people and charities: She steps in to assist other locations during staffing shortages and contributes to charities including the Look Good Feel Better Program and Heart Truth Foundation Gala, by creating gift baskets and volunteering her time.

W h a t ’s y o u r c a r e e r h i g h l i g h t ? Having been part of Lise Watier/Groupe Marcelle allowed me to build a network of professionals and long-lasting friendships, which led me to Shoppers Drug Mart. I am proud to have been nominated by peers and being the recipient of the Regional Beauty Boutique Manager of the Year.

COSMETICSMAG.COM | WINTER 2018

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S CONGRATULATIONS TO ALL THE FINALISTS.

Paris

Tend re

WINTER 2018 | COSMETICSMAG.COM

DESIGNER

CANADIEN

EXCLUSIVELY AT HUDSON’S BAY

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

PAT R I C I A GILLEN What’s your favourite customer service story? I had a lady in her 80s come to the counter one day. We had the best time together as I did her makeup and she told me stories. A couple of days later another lady came looking for me, it was the lady’s daughter. She drove in to tell me that her mother has Alzheimer’s and can’t remember anything, but she remembered my name and the counter I worked at. She told me I must be very special for that to happen as she hugged me and we both cried. She visits me every week.

BEST SERVICE IN A D E PA R T M E N T O R S P E C I A LT Y S TO R E , P E E R N O M I N AT E D Cli n i que Count e r, Hud son’s Bay, Wi n n ipe g Passionate and positive, Patricia Gillen makes a lasting impression on everyone she meets. “Patty,” as she is known to her colleagues, has been the Clinique counter manager for nine years and in 2017 her team finished the year with a 45 per cent sales increase, and not only because she would mail customers unopened product from her own supply when there was none left in stock. Her enthusiasm permeates her team, who share her vision for excellent customer service.

W h a t ’s t h e b e s t t h i n g about your job? Making people feel beautiful on the inside as well as the outside, side by side with the best teammates anyone could ask for. W h a t ’s y o u r c a r e e r h i g h l i g h t ? My career highlight is without question when Mr Leonard Lauder came to visit my Clinique counter to thank us for all our hard work, and to let us know how proud he was of my team.

COSMETICSMAG.COM | WINTER 2018

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Â®

Breast cancer affects us all. #TimeToEndBreastCancer ELCompanies.com/BreastCancerCampaign

CONGRATULATIONS TO THE 2018 COSA WINNERS! WINTER 2018 | COSMETICSMAG.COM

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

E M I LY BROWN W h a t ’s y o u r s e c r e t t o s u c c e s s ? Listen to what people have to say. Their words can take you far and help you grow. Oh, and never forget where you started — it reminds you of how far you’ve come and how unstoppable you are.

BEST SERVICE IN A D R U G S TO R E , R E TA I L E R N O M I N AT E D Cosmeti cs Ma na g e r, Shoppers Drug Ma rt , Ha lif a x

Emily Brown was thrown in the deep end when after six months of being a store manager, she ended up managing two stores at once. She started out as a part-time cosmetician while at school and now has five years in the industry under her belt. She always goes above and beyond for her customers, including answering text messages in the middle of the night, phoning in orders on her days off and driving across town in rush hour to source products so her customers don’t go without.

What advice would you give to a newbie? Be a sponge and absorb all the knowledge and information you can from women who’ve been in the industry for a long time. I wouldn’t be as successful without the advice and wisdom from my cosmetic mentors. W h a t ’s t h e b e s t t h i n g a b o u t y o u r j o b ? Having the opportunity to do what I do best every day. It is so rewarding making people smile — by greeting them as they walk in, showing women products that enhance their features, and having the honour of doing makeup for a bride on her special day. The cosmetic world has made me a better person and I am grateful to be in an industry that is supportive of all women and that we get to support each other.

COSMETICSMAG.COM | WINTER 2018

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Servicing PEOPLE and doing it in BEAUTY! Marcelle CONGRATULATES all 2018 COSA NOMINEES and WINNERS. Understanding people’s needs and surpassing their expectations on a regular basis is key for receiving this outstanding honor. We applaud your high level of care and achievement. We are proud to salute your work, commitment and passion for the cosmetic industry.

CONGRATULATIONS and THANK YOU!

Proud sponsor of the 2018 Cosmetics Outstanding Service Awards.

WINTER 2018 | COSMETICSMAG.COM

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

CAROLE KALLIES W h a t ’s y o u r s e c r e t t o s u c c e s s ? Being passionate about my job and the product, building longterm relationships with my customers. Treating my customers as my friends and staying in touch.

BEST SERVICE IN A D E PA R T M E N T O R S P E C I A LT Y S TO R E , R E TA I L E R N O M I N AT E D Cli n i que Count e r, Hud son’s Bay, Na n a imo, B.C. Carole Kallies has worked at the Clinique counter for more than 13 years and she has established healthy accounts for more than 100 VIP clients. Being on Vancouver Island means Carole has customers who travel far and wide to visit her and she also assists those who are elderly by making use of the store’s delivery service — she acts as their personal shopper and selects everything from fragrance to towels. She maintains her connections by following up and even just calling to say “hello.”

W h a t ’s yo u r f av o u r i t e customer service story? Two years ago, a customer came to me very upset with a product that she purchased elsewhere. I spent a long time with her discussing and recommending the correct products for her. I also exchanged her product and followed up with her. She was so happy that she wrote a commendation letter to the store. I turned a negative experience into a positive one and this customer is still loyal to me to this day. W h a t ’s y o u r c a r e e r h i g h l i g h t ? Getting my Diamond C Pin from Clinique and being nominated for a COSA award in the same year.

COSMETICSMAG.COM | WINTER 2018

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

AT HUDSON’S BAY, OUR EXPERTS ARE BEAUTY LEADERS

Congratulations to our Cosmetics Outstanding Service Awards nominees and winners. Going the extra mile every day, they ensure Hudson’s Bay is the ultimate destination for all things beauty, all the time.

WINTER 2018 | COSMETICSMAG.COM

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

KRISTY KENNEY W h a t ’s y o u r s e c r e t t o s u c c e s s ? I have been tempted to mask my sometimes quirky personality, feeling that customers would respond better to me if I appeared more serious and sophisticated, fitting into industry molds, but I found that my customers appreciate me being real and authentic.

BEST SERVICE IN A DRUGSTORE, VENDOR N O M I N AT E D Cosmeti cs Ma n a g e r, Shoppers Drug Ma rt , Win d s o r, On t .

Kristy Kenney is so dedicated to her clients that she will often end up hand delivering orders she takes by phone for clients with limited mobility. She holds quarterly seminars in retirement homes to teach residents, many of whom are not mobile, about suncare, maintenance for skin conditions and how certain medications can affect the skin. She delivers their products and helps them with applications to make sure the shades they select each time are perfect.

W h a t ’s y o u r f av o u r i t e customer service story? I was helping an older woman with her Chanel fragrance and spending a lot of time with her. Towards the end of the sale, she pulled me aside and said “Thank you for being so kind to me. I have been so lonely since my husband died three years ago and I don’t come across the level of kindness you have shown me very often.” I will never forget that our interaction impacted her in such a positive way. What advice would you give to a newbie? Be curious, ask questions and never stop learning. Don’t take yourself too seriously. We are in the most exciting industry. Enjoy it.

COSMETICSMAG.COM | WINTER 2018

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

Congratulations to all the COSA finalists and winners

WINTER 2018 | COSMETICSMAG.COM

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

AMIRA A L- A W A R W h a t ’s y o u r f av o u r i t e customer service story? I have a lot of stories that have helped build good relationships with my customers, but my favourite one is preparing breakfast for them and inviting them to experience our tasty traditional Lebanese food. They leave happy and I am happy too. What advice would you give to a newbie? Treat your job as if it is your own business — be positive; that will relax you and leave a good impression and be open to learning.

BEST SERVICE IN A D E PA R T M E N T O R S P E C I A LT Y S TO R E , V E N D O R N O M I N AT E D La n côme Coun t e r, Hud son’s Bay, St . Ca tha rin e s, On t .

Having personally delivered product as far as upstate New York on her weekend off, Amira AlAwar’s commitment to her clients goes the distance. After eight years in the industry, she has a vast product knowledge, which impresses her clients so much that she has become known for transforming returns into increased sales. She has also been able to hand select and deliver products to cancer patients, lifting their spirits and making them feel beautiful.

W h a t ’s y o u r c a r e e r h i g h l i g h t ? I have goals for myself and I’m trying to achieve them. One of these goals is the COSA award, where I’m standing now. It’s an honour for me and will keep me hard working day to day to always be on top.

COSMETICSMAG.COM | WINTER 2018

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

PROUD SPONSOR OF THE

2018 COSA AWARDS CONGRATULATIONS to all the finalists & winners

A special thank you for the hard work of and dedication of:

Amira Alawar,

Lancôme Counter Hudson’s Bay, Ste-Catherines, ON

WINTER 2018 | COSMETICSMAG.COM

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

C I N DY MOSQUERA W h a t ’s y o u r s e c r e t t o s u c c e s s ? I believe that if you have the drive and passion for your art partnered with a strong work ethic then success just comes along on the ride. MINERALIZING THERMAL WATER

[89% VICHY + NATURAL HYALURONIC W h a t ’s yo u rACID] f av o u r i t e

BEST SERVICE BY A DERMOCOSMETIC EXPERT Depa rtment Ma na g e r, Sh oppers Drug Ma rt , Bra mpt o n , On t .

customer service story? My favourite customer service stories are the ones when my clients come back and share their results with me. That’s the most rewarding feeling because they take my recommendation and come back to share the changes they’ve seen. Those are the moments when building relationships and trust go hand in hand because you’ve earned that client for life. What advice do you g i v e a n e w b i e ? Don’t be afraid and let your creativity free; once you stop being afraid of failure and trust in yourself, everything else will fall into place. Always be willing to learn something new and never stop asking questions; this is what will keep you curious.

HYDRATES • PLUMPS • FORTIFIES

Cindy Mosquera has worked at Shoppers Drug Mart for over 11 years and understands the importance of dermatological brands. She maximizes customer relationships by offering unique events, following up after every sale and keeping the experience going by sharing beauty looks and favourite products on social media, including Instagram. In a year and a half at her current location, she has motivated her team so much that sales of Vichy products have increased by 20 per cent.

COSMETICSMAG.COM | WINTER 2018

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

PROUD SPONSOR OF THE COSA AWARDS CATEGORY

“BEST SERVICE BY A DERMO-COSMETIC EXPERT IN A DRUGSTORE” AWARDED TO CINDY MOSQUERA FROM SHOPPERS DRUG MART - BRAMPTON ON Through your unmatched dermo-cosmetic expertise, you continue to make Canadian women feel more confident and beautiful inside out by helping them achieve a stronger and healthier-looking skin day after day.

THANK YOU & CONGRATULATIONS TO ALL COSA AWARDS WINNERS AND NOMINEES !

WINTER 2018 | COSMETICSMAG.COM

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

LILI SONG W h a t ’s y o u r s e c r e t t o s u c c e s s ? No secret; just be kind, knowledgeable and honest. W h a t ’s yo u r f av o u r i t e customer service story? I have been serving a very loyal customer since I have been working at the Shiseido counter. I always help her pick out her favourite products and make her happy. She is going to turn 98 soon and she told me she will keep smiling for me. She appreciates that I am always so kind to her, but she doesn’t know that she has touched my heart even more.

BEST SERVICE BY A PA R T - T I M E A S S O C I AT E Sh i sei d o Pa rt-Ti me C o u n t e r Ma na ger, Hud son’s Bay, Lo n d o n , On t .

Lili Song’s connection with her customers goes beyond skin deep. She cultivates such strong relationships with her clients that her sales far exceed the expectations for the 18 hours a week she works at the counter: There was a 74 per cent increase in her first year on the line and her last gift with purchase was 186 per cent over plan. She excels at pre-selling and her customers make special efforts to come in and connect with her during her shifts or special events.

What advice would you give to a newbie? Take your work seriously, but have fun doing it. W h a t ’s y o u r c a r e e r h i g h l i g h t ? Being one of the COSA nominees and actually winning the Outstanding Customer Service Award is my highest achievement for now.

COSMETICSMAG.COM | WINTER 2018

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

ANA F U R DA W h a t ’s y o u r s e c r e t t o s u c c e s s ? My secret to success is love for what I do, dedication, a will to continue to grow through education but most of all having great rapport with my clients.

BEST SERVICE BY A SKINCARE THERAPIST Ski n Thera pi st , Hamma m Spa , Toronto

At Toronto’s Hammam Spa, after hours of studying and seminars, Ana Furda has reached Dermalogica Expert status. She has carved out an impressive niche for herself as the person who can be trusted to charm customers into relaxing, no matter their stress level when they arrive. She develops specific and effective skincare regimens for her clients, but is also trusted with turning around negative customer experiences to transform the way they look at the brand.

What advice would you give to a newbie? The advice I would give is to first educate yourself to have the skill, knowledge and good communication with clients. Find your niche, continue to grow stretching yourself with your persistence. W h a t ’s t h e b e s t t h i n g a b o u t y o u r j o b ? Everyday is a new day and even having regular clients, there is a new interaction taking place. Working in a Spa like Hammam is a relaxing environment, it helps when you have great support from the spa owner and her team, as well as opportunities to have continued education with different trainings.

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

JOANNE TOV E Y W h a t ’s y o u r s e c r e t t o s u c c e s s ? Potential, passion and purpose. See everyone you meet as a potential customer. Love what you do and the brands that you sell. Approach people with the purpose of making their day, not just a sale.

BEST SERVICE BY A D E M O N S T R ATO R Regi on a l Fi eld Tra in e r & Consulta n t , Derma ble n d , Vic h y & La Roch e - Posay, Locu st Hill, On t .

Joanne Tovey felt a shift in her own teenage life after a makeover she had for a fashion show boosted her confidence and she has since become an advocate of self-esteem and helped countless teenagers and young women to feel beautiful inside and out. On top of sharing her passion with her customers, she manages a team of 45 demonstrators and keeps a calm demeanour, which she credits to her hardworking parents who taught her not to sweat the small stuff.

What advice would you give to a newbie? Listen and learn from everyone around you, be open to constructive criticism and change, never burn bridges, recognize and seize opportunities when they present themselves, most of all believe in yourself and that anything is possible. W h a t ’s y o u r c a r e e r h i g h l i g h t ? The highlight of my career is being nominated and chosen for a COSA award by professionals in the industry that I respect and admire, and all the outpouring of support from my fantastic customers and colleagues!

COSMETICSMAG.COM | WINTER 2018

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

CHELSEA BICE

BEST SERVICE BY A TRAINER Na ti ona l Tra i ner, D er ma blen d Professi ona l, Lon d on, Ont .

Chelsea is described by her peers as a “ray of sunshine” as her enthusiasm is felt by all those around her. From taking time out to help teens with vitiligo to finding out how waterproof a product is by testing it on holiday and sending the results to her client, she consistently goes above and beyond. She’s created how-to videos for Cityline and her beauty events are filled with fun social media engagements and special guests that keep her customers coming back again and again.

What’s your favourite customer service story? When I was starting out, a customer came in wearing very simple clothing and no makeup. I helped her find a full skincare and makeup regimen and she purchased every product I suggested. She said, “No one has ever taken the time to help me the way you have. I have wanted to do this for months but in every store they assume I won’t spend or use makeup because of how I look.” She taught me from that day on to treat EVERY customer the same no matter what. What advice would you give to a newbie? Always remember what the cosmetics industry is about: having fun and helping people to find solutions. Welcome everyone with open arms as you never know what they are dealing with in their life. W h a t ’s y o u r c a r e e r h i g h l i g h t ? 2018 will always be a very special year as I was fortunate enough to check off winning a COSA award and being a regular on the TV show Cityline.

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

JULIE SHERREN W h a t ’s yo u r f av o u r i t e customer service story? One that stands out is the afternoon I spent with a class of 28 Grade 12 grad girls. I was asked to meet with this group to #Sharebeauty with them. What I thought would be a short hour-long discussion turned into a four-hour exchange of personal experiences and thoughtful questions.

BEST SERVICE BY A VENDOR SALES REP Account Execu t ive, Sh i sei d o, Ca lg a ry

Following a scare with melanoma at age 21, “Jewels,” as she is known to colleagues, became a suncare advocate. Throughout her five-year tenure at Shiseido and over 25 years in the beauty industry, she’s created fun and engaging events, such as the surf pop-up shop, and hosted free sun education master classes at high schools. Her suncare events resulted in an 18.7 per cent increase in the sun category, making Shiseido #1 in the prestige sun protection category in Canada.

What advice would you give to a newbie? This industry has so much to offer if you possess the passion, desire and determination! Life is too short not to love what you do. If you love it, do it! W h a t ’s y o u r c a r e e r h i g h l i g h t ? My career highlight to me is the first day I worked my own face painting booth at age 11. My mom cut me loose at the snowmobile trade show! It started this path in front of me and since that day I have never stopped learning, growing and loving this industry.

COSMETICSMAG.COM | WINTER 2018

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

The Beauty of Giving finding beauty in everything, and in every customer Since the earliest days in Shiseidoâ&#x20AC;&#x2122;s history, Beauty Consultants have learned that to truly serve a customer, their focus must never be selling, but giving. Giving attention. Giving information. Giving service. Giving expertise. Giving personalized advice. With a completely open heart, and with no expectations. This is the essence of what is known in Japan as omotenashi. This is Shiseidoâ&#x20AC;&#x2122;s vision of beauty. With warm congratulations to the 2018 COSA nominees and winners, thank you for providing every customer with service that exceeds expectations.

WINTER 2018 | COSMETICSMAG.COM

AWARDS 2017 COSA COSA COSA cosmetics COSA COSA COSA

AWARDS team or d Every year, Cosmetics honours the OUTSTANDING COSMETICS COSMETICS advisor, skincare therapist, demon cosmetician, cosmetician, beauty beauty advisor, advisor, fragrance fragrance COSMETICS 2017 Awards OUTSTANDING cosmetician, beauty advisor, fragrance OUTSTANDING advisor, skincare therapist, advisor, skincare therapisd best customer service in Canadian cosmetic SERVICE OUTSTANDING OUTSTANDING trainer, vendor sales rep, drugstor advisor, advisor, skincare skincare therapist, therapist, demonstrator, demonstrat Gala Every year, Cosmetics honours the OUTSTANDING SERVICE advisor, skincare therapist, demonstrator, THECosmetics trainer, sales rep, dru Every year, honours the SERVICE beauty retail. Ifvendor youvendor know an exceptio trainer, sales rep, your nom SERVICE SERVICE AWARDS team or department store team, vite trainer, trainer, vendor vendor sales rep, sales drugstore rep, drugstore November 16, the Royal best customer service in Canadian SERVICE COSMETICS trainer, vendor sales rep, drugstore AWARDS best customer service in Canadian team or department store cosmetician, beauty advisor, fragrance 2017 Awards AWARDS team or department stor York Hotel, Toronto THEAWARDS AWARDS teamretail. orteam department or department store team, store visit team, tovisit subm beauty If department you know anstore exceptional THE OUTSTANDING AWARDS or team, visit Gala advisor, skincare demonstra beauty retail. If you team knowcosmeticsmag.com/cosas an exceptional cosmeticsmag.com/cosas t 2017 Awards Fortherapist, event cosmeticsmag.com/cos It’sSERVICE thecosmetician, Canadian cosmeticsmag.com/cosas cosmeticsmag.com/cosas to submit to submit your nomination today. beauty advisor, fragrance details, visit COSMETICSCOSMETICS trainer, vendor sales rep, cosmeticsmag.com/cosas to drugstore submit November 16, the Royal Gala cosmetician, beauty advisor, fragrance your nomination today. your nomination today. beauty industry’s biggest cosmeticsmag.com York Hotel, Toronto THE 16TH ANNUAL GALA your nomination your nomination today. today. OUTSTANDING advisor, skincare therapist, demonstrator, AWARDS team or department store team, visit OUTSTANDING advisor,celebration your nomination today. November 16, /cosas the Royal skincare therapist, demonstrator, of the year! York Hotel, For event Toronto It’s the Canadian trainer, vendor sales rep, cosmeticsmag.com/cosas to submit details, visit SERVICE SERVICE trainer, vendor sales rep, drugstore Fordrugstore event beauty industry’s biggest cosmeticsmag.com THE 16TH ANNUAL GALA AWARDS It’s the year, Canadian your nomination today. team or store department store team, visit details, visit Every Cosmetics honours the AWARDS team beauty or department team, visit /cosas celebration of the year! industry’s biggest cosmeticsmag.com THE 16TH ANNUAL GALA cosmeticsmag.com/cosas to submit best customer service Canadian cosmeticsmag.com/cosas submit/cosas celebration of the year!in to THE beauty retail. If you know antoday. exceptional your nomination Every year, Cosmetics honours the your nomination today. COSMETICS

COSA cosmetics COSA

AWARDS 20172017 AWARDS AWARDS AWARDS AWARDS 2017 2017 2017 cosmetics AWARDS 2017

OSA

AWARDS 2017

T H A N K COSA COSA COSA YO U

WARDS DS 2017 2017

AWARDS 2017

AWARDS 2017 AWARDS 2017

OUTSTANDING THE THE SERVICE COSMETICS COSMETICS OUTSTANDING AWARDS OUTSTANDING SERVICE SERVICE AWARDS AWARDS

cosmetician, beauty advisor, fragrance best customer servicehonours in Canadian Every year, Cosmetics the advisor, skincare demonstrator, beauty retail. Ifservice youtherapist, know an exceptional best customer in Canadian trainer,retail. vendor sales rep, beauty If you know an drugstore exceptional cosmetician, beauty advisor, fragrance team orskincare department store team, visit cosmetician, beauty advisor, fragrance advisor, therapist, demonstrator, advisor, skincare therapist, demonstrator, trainer, vendor sales rep, drugstore cosmeticsmag.com/cosas to submit trainer, vendor salestoday. rep, drugstore team department store team, visit yourornomination team or department store team, visit cosmeticsmag.com/cosas to submit cosmeticsmag.com/cosas to submit your nomination today. your nomination today.

BECOME A 2017 SPON

TO O U R 2 018 C O S A 2017 A2017 2017 S BECOME PO NBECOME S O R S FA O Rinquire SU PSPONSOR PO RSPONSOR Tsponsorship ING ToA about event opportunities, please co BECOME SPONSOR BECOME A SPONSOR To inquire ToEabout inquire event about sponsorship event sponsorship contact please contact Jimjhicks@cctfa.ca Hicks Jimat Hicks atJimJim TToTo Hinquire Babout ETo Sinquire T inquire I Nsponsorship B event Eopportunities, Aevent Uopportunities, Topportunities, Y2017 ! please about sponsorship opportunities, please contact at a To about sponsorship opportunities, please contact Hicks inquire about event sponsorship opportunities, please contact Jim Hicks atHicks event please contact Jim Hicks at

BECOME AA2017 SPONSOR BECOME A 2017 SPONSOR BECOME 2017 SPONSOR

jhicks@cctfa.ca jhicks@cctfa.ca To inquire about event sponsorship opportunities, please contact Jim Hicks at jhicks@cctfa.ca jhicks@cctfa.ca jhicks@cctfa.ca jhicks@cctfa.ca To b e c o m e a s p o n s o r f o r t h e 2 0 1 9 a wjhicks@cctfa.ca ards, please

BECOME 2017 SPONSOR BECOME A 2017ASPONSOR contact Jim Hicks at jhicks@cosmeticsalliance.com

To inquire about eventopportunities, sponsorship opportunities, please contact Hicks at SPONSORS 2017 COSA uire about event sponsorship please contact Jim Hicks at Jim 2017 COSA 2017SPONSORS COSA SPONSORS 2017 COSA SPONSORS jhicks@cctfa.ca 2017 COSA SPONSORS 20172017 COSA SPONSORS jhicks@cctfa.ca COSA SPONSORS 2017 COSA SPONSORS

BECOME A 2017 SPONSOR

2018 COSA SPONSORS BECOME A 2017 SPONSOR BECOME A 2017 SPONSOR To inquire about event sponsorship opportunities, please contact Jim Hicks at

jhicks@cctfa.ca please contact Jim Hicks at ToToinquire inquireabout aboutevent eventsponsorship sponsorship opportunities, opportunities, please contact Jim Hicks at jhicks@cctfa.ca jhicks@cctfa.ca

2017 COSA SPONSORS 2017 COSA SPONSORS TM|MC

TM|MC

TM|MC TM|MC

TM|MC

TM|MC TM|MC

TM|MC

2017 COSA SPONSORS 2017 2017 COSA COSA SPONSORS SPONSORS

TM|MC TM|MC

TM|MC

PRINT SPONSOR PRINT SPONSOR ENTERTAINMENT ENTERTAINMENT SPONSOR SPONSOR SIMULCAST SPONSOR SIMULCAST SPONSOR RECEPTION SPONSOR RECEPTION SPONSOR COSA PIN SPONSOR COSA PIN SPONSOR PRINT SPONSOR SIMULCAST SPONSOR PRESENTING SPONSORENTERTAINMENT SPONSOR PRODUCTION SPONSOR TM|MC TM|MC

PRINT SPONSOR

RECEPTION SPONSOR

COSA PIN SPONSOR

ENTERTAINMENT SPONSOR SIMULCAST SPONSOR SIMULCAST RECEPTION SPONSOR RECEPTION COSA PINSPONSOR SPONSOR PRINT SPONSOR SPONSOR SPONSOR PRINT SPONSOR ENTERTAINMENT ENTERTAINMENT SIMULCAST SPONSOR RECEPTIONSPONSOR SPONSORCOSA PRINT SPONSOR SPONSOR ENTERTAINMENT SPONSOR SIMULCAST

ENTERTAINMENT SPONSOR

SIMULCAST SPONSOR

ENTERTAINMENT SIMULCAST RECEPTION ENTERTAINMENT SPONSOR SIMULCAST SPONSOR SPONSOR SPONSOR SPONSOR

RECEPTION SPONSOR

COSA PIN

RECEPTION SPONSOR SPONSOR

ENTERTAINMENT SPONSOR RECEPTION SPONSOR PIN SPONSOR PRINT SPONSOR ENTERTAINMENT SPONSOR SPONSOR SIMULCAST SPONSOR RECEPTION SPONSORCOSA COSA PIN SPONSOR PRINT SPONSOR ENTERTAINMENTSIMULCAST SPONSOR SIMULCAST SPONSOR RECEPTION SPONSOR COSA PIN SPONSOR PRINT SPONSOR ENTERTAINMENT SPONSOR SIMULCAST SPONSOR RECEPTION SPONSOR COSA PIN SPONSOR

B R E A K FA S T COSA S P OPIN N S SPONSOR OR

COSA PIN SPONSO

nstrator, re isit mit

T H E 2 0 1 8 C O S M E T I C S O U T S TA N D I N G S E R V I C E A W A R D S

May 2, 2019

Hyatt Regency, Montreal

Canadian

BEAUTY Awards

2 019

The Canadian Beauty Awards continues its recognition of product innovation in Montreal in 2019 Categories include: fragrance, skincare, makeup, nail care, hair care, suncare and men’s products. We will also acknowledge the top Beauty Influencer and a Lifetime Achievement recipient.

Thursday, May 2, 2019

Hyatt Regency, Montreal, Que.

To see a list of this year’s finalists please visit our website at Cosmeticsmag.com

VENDOR SPONSORS

MEDIA SPONSORS

R E TA I L S P O N S O R S

cosmetics INDUSTRY SPONSORS

E N T E R TA I N M E N T S P O N S O R

RECEPTION SPONSOR

WINTER 2018 | COSMETICSMAG.COM

GALLERY

SUPERSTARS OF SERVICE November 15th was filled with glitz and glam at the Canadian Outstanding Service Awards 2018. Here are some highlights; visit Cosmeticsmag.com for more! 3.

1. COSA founder and director of beauty publications and awards for Cosmetics Alliance Canada Jim Hicks and his wife Sandi are blasted by the confetti gun. 2. The 2018 COSA winners in all their glory. 3. Sharon Lang (left) and Angela Ottaway from Rexall Pharma Plus, Hamilton, receive the first award of the night for Best Service by a Drugstore Team and have the audience in tears. 4. Christelle Bernier from Hudsonâ&#x20AC;&#x2122;s Bay in Laval, Que., accepts the Lifetime Achievement Award in a Department Store. 5. Lili Song and Amira Al-Awar, winners of the Part-Time Associate and Service in a Department Store, Vendor Nominated, respectively. 6. Darren Praznik, president and CEO of Cosmetics Alliance presents Lili Song with her award. 74

COSMETICSMAG.COM | WINTER 2018

Photos: Ryan Emberley

10.

11.

7. Evelyn Hardy, Rookie of the Year in a Drugstore, and Jean Surette, Lifetime Achievement in a Drugstore. 8. The Ritz-Carlton’s ballroom saw some dancing action when Jully Black belted out “Crazy.” 9. Cosmetics magazine editor Alex Laws presents Jessica White with the award for Best Service in a Drugstore, Peer Nominated. 10. The inimitable Jully Black wows the crowds and even gets Jim Hicks up on stage. 11. Yvonne White (right) a winner from the 2017 COSA awards, with a friend.

WINTER 2018 | COSMETICSMAG.COM

GALLERY

12.

13.

15.

14.

12. Winners Carole Kallies (Best Service in a Department Store, Retailer Nominated) and Patricia Gillen (Best Service in a Department Store, Peer Nominated) pose with Dave Lackie. 13. Rola Haimour receives the Best Service in a Department Store, Rookie of the Year award. 14. Emily Brown gives her acceptance speech for Best Service in a Drugstore, Retailer Nominated. 15. Cosmetics contributor Moriah Campbell and Cosmetics Alliance Canada Finance Director Michele Follows. 16. The Shiseido gang celebrate their two winners amid a confetti explosion.

COSMETICSMAG.COM | WINTER 2018

Photos: Ryan Emberley

16.

ASK AN EXPERT

On Natural & Cruelty-Free

SHOP TALK

Overheard at the 17th annual COSA breakfast, sponsored by Indeed Labs: 20 of the brightest stars in the Canadian beauty industry sat around talking shop and we picked up these valuable insights on the morning’s hot topics — social media, natural beauty and suncare.

On Social Media “I set all my teams up with Instagram and encourage them to interact with customers that way. Reaching out on a social platform and inviting them to come back into the store is how people are shopping… Including myself. I follow every single one of my stores on every platform.”

“Customers now know it’s not the celebrities doing their makeup, it’s the influencers. It’s the makeup artists that are now famous. Customers think, ‘I want to be like them because they are a real person, but they’re famous.’ It almost seems a bit more realistic.”

“My customers are drawn to people on Instagram — it’s so fast. They see this image and then how to achieve this look in 10 seconds.” WINTER 2018 | COSMETICSMAG.COM

“Because the laws in different countries are different we are up against difficulties — the company that I work for animal tests in China. I had a customer who stopped buying product from me, and I tried to explain that the laws are different in different countries, but that really hit me hard, because I really didn’t know how to make her feel better. Now my company has released a document that says how to deal with that.” “There’s a lot of confusion. Some brands say they don’t test on animals but they test on other living organisms. We are going through a very grey area in this trend. It’s hard to navigate that and give customers all the information without getting too technical.”

“I find if you tell customers today a product is cruelty-free and natural, even though you have had training in-store and by a trainer, they still need for you, or them, to look it up online. Our industry is going through a major change in terms of how we relate to our customers for that reason.”

On Other Sticking Points “Reviews can be tricky — sometimes people complain about products because they aren’t seeing results, but it takes time and people expect them immediately, so that’s another layer of misinformation. Also people are often using the wrong product for the concern.”

“More people are wearing sunscreen but there are a lot of people who do not. There are still people who think that because they have olive skin or they are not going to the beach that they don’t need it. And then they are like, ‘I need something to remove these dark spots!’” 77

cosmetics AWARDS cosmetics2017

/cosas 2017 York Hotel, Aw Toro trainer, ve ofSERVICE the year! /cosas It’s the Canadian It’s the Canadian beauty industry’s biggest celebrationcelebration of the year! cosme For event For eve THE 16TH ANNUAL GALA For event Gal It’s the It’s Canadian the Canadian beauty biggest AWARDS details, visit 2017 Awards team orvisdv/ beauty industry’s biggest THE 16TH ANNUAL GALA It’s the Canadian celebration ofindustry’s the year!details, THE 16TH ANNUAL GALA beauty details, beauty industry’s industry’s biggest biggest November 16, cosmeticsmag.com cosmeticsm THE 16TH THE ANNUAL 16TH ANNUAL GALA GALA celebration ofthe thethe year! Gala celebration of year! Every year, Cosmetics honours beauty industry’s biggest cosmeticsmag THE 16TH ANNUAL GALA cosmetic York Hotel, /cosas /cosas Every year, Cosmetics honours the celebration celebration of the year! the year! /cosas celebration of of the year! November 16,honours the Royal the For ev best customer service in Canadian Every year, Cosmetics your nom best customer service in Canadian 2017 Awards It’s theEvery Canadian York Hotel, Toronto honours details, year, Cosmetics the Every year, Cosmetics honours 2019 Awards best customer service in Canadian beauty retail. If you know an exceptional THETHE 16THTHE Gala Everyknow year, Every Cosmetics year, Cosmetics honours honours the thein cosmeticsm beauty industry’s biggest beauty retail. If you an exceptional ANNUAL GALA 2017 Awards For event best customer service Canadian Everybeauty year, Cosmetics honours theGala best customer service in Canad THE It’s thecosmetician, Canadian /cosa retail. IfGala you beauty advisor, the year! details, visitan exceptional best customer bestcelebration customer service service inof Canadian inknow Canadian COSMETICSCOSMETICS November 16,fragrance the Royal THE cosmetician, beauty advisor, fragrance THE beauty retail. If you know an2019 excep best customer service in Canadian you know an ex beauty industry’s biggest beauty retail. IfMid-November, COSMETICS

cosmetics cosmetics cosmetics

COSA OSA COSA COSA COSA COSA COSA COSA

cosmeticsmag.com THE THE Hotel, Toronto THE 16TH ANNUAL GALA OUTSTANDING cosmetician, beauty advisor, fragrance beauty beauty retail. Ifretail. you know IfYork you an know exceptional an exceptional advisor, skincare therapist, demonstrator, Toronto, Ont.fragra OUTSTANDING THE celebration November 16, the Royal COSMETICS advisor, skincare therapist, demonstrator, /cosas COSMETICS beauty retail. If you know an exceptional cosmetician, beauty advisor, cosmetician, beauty advisor, fra of the year! For event OUTSTANDING COSMETICS COSMETICS Every year, Cosmetics honours the York Hotel, Toronto advisor, skincare therapist, demonstrator cosmetician, cosmetician, beauty beauty advisor, advisor, fragrance fragrance For event details, visit SERVICE It’s the Canadian trainer, vendor sales rep, drugstore COSMETICS It’s the Canadian OUTSTANDING details, visit SERVICE cosmetician, beauty advisor, OUTSTANDING advisor, skincare therapist, demon trainer, vendor sales rep, drugstore advisor, skincare therapist, dem cosmeticsmag.com best customer service infragrance Canadian For event OUTSTANDING OUTSTANDING SERVICE advisor, advisor, skincare skincare therapist, therapist, demonstrator, demonstrator, trainer, vendor sales rep, drugstore beauty industry’s biggest cosmeticsmag.com THE 16TH ANNUAL GALA It’s the Canadian beauty industry’s biggest AWARDS OUTSTANDING team or department store team, visit /cosas SERVICE advisor, skincare therapist, demonstrator, THE details, visit trainer, sales rep,rep, drugstore Every year,SERVICE Cosmetics honours the AWARDS beauty retail. Ifvendor you know an exceptional trainer, vendor sales drugst teamSERVICE or department store team, visit /cosas SERVICE trainer, trainer, vendor vendor sales rep, sales drugstore rep, drugstore celebration ofcelebration the year! AWARDS team or store team, visit beauty industry’s biggest ofdepartment the year! cosmeticsmag.com THE 16TH ANNUAL GALA SERVICE COSMETICS trainer, vendor sales rep, drugstore cosmeticsmag.com/cosas to submit AWARDS team or department store team, vi best customer service in Canadian cosmetician, beauty advisor, fragrance AWARDS team or department store team /cosas cosmeticsmag.com/cosas submit AWARDS AWARDS team orteam department ortodepartment store team, store visit team,tovisit celebration of the year! THE 18TH ANNUAL GALA cosmeticsmag.com/cosas submit THE OUTSTANDING AWARDS team or department store team, visit advisor, skincare therapist, beauty retail. IfEvery you know antoday. exceptional cosmeticsmag.com/cosas your nomination cosmeticsmag.com/cosas to s Every year, Cosmetics honours the year, Cosmetics honours thetodemonstrator, cosmeticsmag.com/cosas cosmeticsmag.com/cosas to submit submit to subm your nomination nomination today. SERVICE today. your COSMETICS trainer, vendor sales rep, drugstore

WARDS 2017 2017 DS 2017 AWARDS AWARDS 2017

COSA COSA AWARDS 2017 COSA COSA COSA

AWARDS AWARDS AWARDS 2017 2017 2017 AWARDS 2017

cosmeticsmag.com/cosas to submit

cosmetician, beauty advisor, fragrance your nomination best customer service in Canadian your nomination today. best customer service in Canadiantoday. Every year, Cosmetics honours the your nomination your nomination today. today. AWARDS 2017 AWARDS team or department store team, OUTSTANDING THE THE your nomination today. advisor, skincare therapist, demonstrator, beauty If you know an exceptional visit beauty retail. Ifservice you know an exceptional best customer inretail. Canadian

cosmeticsmag.com/cosas to submit COSMETICS THE SERVICE COSMETICS trainer,retail. vendor sales rep, cosmetician, beauty advisor, fragrance beauty If you know an drugstore exceptional cosmetician, beauty advisor, fragrance your nomination today. COSMETICS OUTSTANDING OUTSTANDING AWARDS advisor, skincare therapist, team orskincare department store team, visit demonstrator, cosmetician, beauty advisor, fragrance advisor, therapist, demonstrator, OUTSTANDING SERVICE trainer, vendor sales rep, drugstore SERVICE advisor, skincaresales therapist, demonstrator, trainer, vendor rep, drugstore cosmeticsmag.com/cosas to submit AWARDS SERVICE team or department trainer, vendor sales rep, drugstore AWARDS team department store team, visitstore team, yourornomination today. visit cosmeticsmag.com/cosas to AWARDS team or department store team, visit cosmeticsmag.com/cosas to submit submit your nomination. Deadlines for cosmeticsmag.com/cosas to submit your nomination today. nominations is June 14, 2019. your nomination today.

AWARDS 2019 AWARDS 2017 AWARDS 2017

BECOME A 2017 SPON

To inquire about event sponsorship opportunities, please co jhicks@cctfa.ca

BECOME BECOME AA 2017 A 2017 SPONSOR SPONSOR BECOME A 2017 SPONSOR BECOME A 2017 SPONSOR BECOME A 2017 SPONSOR BECOME 2017 SPONSOR BECOME A 2017 SPONSOR BECOME A 2017 SPONSOR BECOME A 2017 SPONSOR

To inquire To about inquireevent aboutsponsorship event sponsorship opportunities, opportunities, please contact please contact Jim Hicks JimatHicks at To inquire about event sponsorship opportunities, please contact Jimat Hicks at at To inquire about event sponsorship opportunities, please contact Jimcontact Hicks To inquire about event sponsorship opportunities, please Jim Hicks To inquire about event sponsorship opportunities, please contact Jim Hicks at jhicks@cctfa.ca jhicks@cctfa.ca To inquire about event sponsorship opportunities, please contact Jim Hicks at To inquire about event sponsorship opportunities, jhicks@cctfa.ca uire about event sponsorship opportunities, please contact Jim Hicks atplease contact Jim Hicks at jhicks@cctfa.ca jhicks@cctfa.ca jhicks@cctfa.ca 2017 COSA SPONSORS

BECOME A 2019 SPONSOR jhicks@cctfa.ca jhicks@cctfa.ca BECOME A 2017 SPONSOR jhicks@cctfa.ca

BECOME A SPONSOR BECOME A 2017 2017 SPONSOR To inquire about event sponsorship opportunities, please contact Jim Hicks at 2017 COSA 2017SPONSORS COSA SPONSORS

To inquire about event sponsorship opportunities, please contact Jim Hicks at jhicks@cosmeticsalliance.ca

jhicks@cctfa.ca please contact Jim Hicks at ToToinquire inquireabout aboutevent eventsponsorship sponsorship opportunities, opportunities, please SPONSORS contact JimCOSA Hicks at 2017 COSA SPONSORS 2017 SPONSORS 20172017 COSA COSA SPONSORS 2017 COSA SPONSORS jhicks@cctfa.ca 2018 COSA SPONSORS jhicks@cctfa.ca

2017 COSA SPONSORS 2017 COSA SPONSORS

TM|MC

2017 COSA SPONSORS 2017 2017 COSA COSA SPONSORS SPONSORS

TM|MC

TM|MC TM|MC

TM|MC

TM|MC TM|MC

TM|MC

TM|MC TM|MC

PRESENTING SPONSOR

PRODUCTION SPONSOR

PRINT SPONSOR PRINT SPONSOR ENTERTAINMENT ENTERTAINMENT SPONSOR SPONSOR SIMULCAST SPONSOR SIMULCAST SPONSOR RECEPTION SPONSOR RECEPTION SPONSOR COSA PIN SPONSOR COSA PIN SPONSOR PRINT SPONSOR

PRINT SPONSOR

SIMULCAST SPONSOR

COSA PIN SPONSOR

ENTERTAINMENT SPONSOR SIMULCAST SPONSOR SIMULCAST RECEPTION SPONSOR RECEPTION COSA PINSPONSOR SPONSOR PRINT SPONSOR SPONSOR SPONSOR PIN SPONSO PRINT SPONSOR ENTERTAINMENT ENTERTAINMENT SPONSOR SIMULCAST SPONSOR RECEPTION SPONSORCOSACOSA PIN SP

PRINT SPONSOR

PRINT SPONSOR ENTERTAINMENT SPONSOR ENTERTAINMENT SPONSOR SIMULCAST SPONSOR RECEPTION SPONSOR

ENTERTAINMENT SPONSOR

SIMULCAST SPONSOR

ENTERTAINMENT SIMULCAST RECEPTION ENTERTAINMENT SPONSOR SIMULCAST SPONSOR SPONSOR SPONSOR SPONSOR

RECEPTION SPONSOR

COSA PIN

RECEPTION SPONSOR SPONSOR

COSA PIN SPONSOR

B R E A K FA S T COSA S P OPIN N S SPONSOR OR

AWARD CATEGORIES:

1 2 3

BEST SERVICE BY A DRUGSTORE TEAM

LIFETIME ACHIEVEMENT AWARD BEST SERVICE IN A DEPARTMENT OR SPECIALTY STORE

BEST SERVICE BY A DEPARTMENT OR SPECIALTY STORE TEAM LIFETIME ACHIEVEMENT AWARD BEST SERVICE IN A DRUGSTORE Peer, vendor or retailer nominated

Peer, vendor or retailer nominated

ROOKIE OF THE YEAR BEST SERVICE IN A DRUGSTORE

ROOKIE OF THE YEAR BEST SERVICE IN A DEPARTMENT OR SPECIALTY STORE

Peer, vendor or retailer nominated

7 8

BEST SERVICE IN A DRUGSTORE Peer nominated

BEST SERVICE IN A DEPARTMENT OR SPECIALTY STORE Peer nominated

BEST SERVICE IN A DRUGSTORE Retailer nominated

10 11 12 13 14 15 16 17 18 19

BEST SERVICE IN A DEPARTMENT OR SPECIALTY STORE Retailer nominated

BEST SERVICE IN A DRUGSTORE Vendor nominated

BEST SERVICE IN A DEPARTMENT OR SPECIALTY STORE Vendor nominated

BEST SERVICE BY A DERMO-COSMETIC EXPERT IN A DRUGSTORE Peer, vendor or retailer nominated

BEST SERVICE BY A PART-TIME ASSOCIATE Peer, vendor or retailer nominated

BEST SERVICE BY A FRAGRANCE ADVISOR Peer, vendor or retailer nominated

BEST SERVICE BY A SKINCARE THERAPIST Peer, vendor or retailer nominated

BEST SERVICE BY A DEMONSTRATOR Peer, vendor or retailer nominated

BEST SERVICE BY A TRAINER Peer, vendor or retailer nominated

BEST SERVICE BY A VENDOR SALES REPRESENTATIVE Cosmetician, beauty advisor or fragrance

For category details and nomination instructions, visit cosmeticsmag.com/cosas Entry deadline: June 14, 2019

S A L U T, B E A U T É

1. 2.

3. INTRODUISANT

Vânia Aguiar

Notre rédactrice beauté partage les tendances de la nouvelle saison

<< Pour gâter nos bien-aimés, voici de chics trouvailles qui feront à coup sûr plaisir ! >>

Cadeaux d’Amour Pour créer dans la maison une ambiance festive parfaite, rien de mieux qu’un somptueux parfum au riche pouvoir évocateur d’heureux souvenirs. Laissez ces bouquets teintés de magie vous transporter. Petits coffrets, soins divers emballés, ils sont parfaits pour offrir en cadeau. Tout prêts pour faire plaisir. Vos êtres chers vont les adorer !

WINTER 2018 | COSMETICSMAG.COM

1. DE DIOR Coffret

Couture Rouge Collection, 199 $, disponible aux comptoirs Dior 2. DE NARS Coffret de Crayons à Lèvres Pur Mat Riot, 62 $, disponible à Pharmaprix

3. D’ATELIER COLOGNE Coffret Holiday

Escape Mini Pouch, 28 $, disponible à Sephora 4. DE KARINE JONCAS Coffret Activateur

de Jeunesse Hydratation Intense, 52 $, disponible à Jean Coutu

5. DE CLARISONIC X BIOTHERM Coffret Mia

Smart et Biotherm Hydratant, 229 $, disponible à La Baie

S A L U T, B E A U T É

Nuit Blanche 1.

Comme le temps des fêtes arrive à grands pas, planifier son kit sauvetage maquillage pour être de toute beauté dans tous les partys est essentiel ! À l’agenda de la fée des étoiles, soirées endiablées et nuits trop courtes… Qu’importe, voici les produits pour garder un minois radieux pendant tout le temps des Fêtes ! DE FILORGA Sérum

ultra-liftant tenseur intenfif, 110 $ les 30 ml, disponible chez Pharmaprix D’ESTÉE LAUDER

Advanced Nuit Repair Complexe de réparation synchronisée ultraconcentré contour des yeux, 80 $ les 15 ml, disponible à La Baie 82

DE CLARINS Sérum

réducteur de pores Pore Control, 58 $ les 30 ml, disponible aux comptoir Clarins DE KORRES Sérum anti-défauts à la rose sauvage, 99 $ les 30 ml, disponible chez Pharmaprix DE VERIPHY Sérum facial Power Trip, 105 $

les 30 ml, disponible veriphyskincare.com DE NUORI Unificateur de peau Vital, 59 $ les 100 ml, disponible à etiket.ca DE TEAOLOGY Beurre Gommant Détoxifiant à l’extrait de Thé Vert at aux cristaux de sucre, 44 $ les 50 ml, disponible au teaologyskincare.ca

12.

COSMETICSMAG.COM | WINTER 2018

TENUE DE SOIRÉE Les fêtes de fin d’année sont l’occasion idéale d’afficher un maquillage de rêve. Des paillettes aux fards nacrés en passant par les gloss irisés, le choix est vaste pour sublimer sa beauté. Voici les produits les plus glamour choisis, juste pour vous ! 1 DE GIVENCHY Rouge

Interdit en édition limitée, 41 $, disponible à Holt Renfrew

2 DE COVERGIRL

Palette de fards à paupières Trunaked, 14,99 $, disponible en pharmacie 3 DE NARS Palette Illuminatrice Hot Tryst Cheek, 74 $, disponible à La Baie

4 DE BARE MINERALS

Fond de Teint Moonlit Magic De Luxe Original FPS 15, 57 $, disponible à Sephora 5 DE CHANEL Ombre Première Poudre 907 Cuivre Lamé, 45 $, disponible aux comptoirs Chanel 6 DE GUERLAIN Perles Météorites Électriques, 81 $, disponibles aux comptoirs Guerlain 7 DE DIOR Fard à joues

Midnight Wish Rouge Blush nuance Or 001, 55 $, disponibles aux comptoirs Dior 8 D’YSL Brillant à lèvres Tatouage Couture The Metallics, 44 $, disponible au yslbeauty.ca 9 DE PUPA Palette de rouge à lèvres Retro Illusion, 22 $, disponible en pharmacie 10 D’YSL Palette Maquillage Gold Attraction en édition limitée, 100 $ , disponible au yslbeauty.ca 11 DE CLARINS Top Coat Mascara Or en édition limitée, 29 $, disponible aux comptoirs Clarins 12 DE STILA Ombre à paupière Duo Vif et Vibrant, nuance jade, 26 $, disponible à Pharmaprix

10.

9. 83

Atoderm

Intensive Baume LA SOLUTION DERMATOLOGIQUE POUR L’ECZÉMA

LE SOIN NOURRISSANT IDÉAL POUR LES PEAUX SÈCHES, IRRITÉES À ATOPIQUES ET ECZÉMATEUSES. LA QUALITÉ DE VIE DES ENFANTS ET DE LA FAMILLE ENTIÈRE S’AMÉLIORE

9 PERSONNES SUR 10 NE SE GRATTENT PLUS

-81%

-89%

RECOMMANDÉ RECOMMENDED BY

Après 28 jours d’utilisation Après 56 jours d’utilisation

TOLOG MA U ER

-85%

-56% TS

-43%

INSOMNIE*

-58%

SÉCHERESSE*

PRURIT*

M AT O L O G

*Test d’efficacité et de tolérance d’Atoderm Intensive Baume sur la sécheresse de la peau de sujets souffrant de dermatite atopique, 125 sujets, Bulgarie 2015

% EXCELLENTE TOLÉRANCE

Atoderm Intensive Baume 500ML - 24,90$

LA BIOLOGIE AU SERVICE DE LA DERMATOLOGIE

S A L U T, B E A U T É

Déflagrations Capteuses La découverte de notes pas toujours conventionnelles mais qui traduisent nos personnalités, qui nous habillent et nous font nous déshabiller, est partie intégrante de l’univers des nez les plus respectés de la planète parfums. Les sillages que chacun sème sur son passage sont des empreintes olfactives très révélatrices. Ils nous reflètent et nous racontent. Il faut donc qu’ils soient élaborés avec virtuosité. La grande parfumerie m’a toujours fascinée. Je ne me lasse pas de découvrir les nouvelles fragrances qui font leur arrivée chaque saison et qui captent notre attention avec la même force que le vent d’hiver ou les rayons de soleil envahissant les pièces de nos demeures. Ces fragrances donnent lieu à des lancements 86

délicieux d’élixirs explosifs, addictifs, parfois même insolents. Complexes, raffinées, elles arrivent aisément à ravir même les plus douces et discrètes personnalités. Il est jouissif de succomber à leurs déflagrations capiteuses dévoilant des notes miellées, ambrées, florales, gourmandes et parfois charnelles et d’autres fois plus romantiques mais irrésistibles.

POUR ELLE DE GIVENCHY Eau

de Parfum L’Interdit vaporisateur, 112 $ les 50 ml, disponible à Holt Renfrew D’ESTÉE LAUDER Eau de Parfum Beautiful Belle, 125 $ les 100 ml, disponible à La Baie DE BURBERRY Her Eau de Parfum, 145 $ les 100 ml, disponible à La Baie DE MIU MIU Eau de Parfum Fleur d’Argent, 105 $ les 50 ml, disponible à Sephora DE TIFFANY & CO . Eau de Parfum Intense, 132 $ les 50 ml, dis-

ponible à La Baie DE CHANEL Eau de Parfum No5 Red, 198 $ les 100 ml, disponible aux comptoirs Chanel DE MUGLER Eau de Parfum Flora Futura, 94 $ les 60 ml, disponible à Sephora DE JUICY COUTURE

Oui Eau de Parfum vaporisateur, 105 $ les 100 ml, disponible à Pharmaprix

POUR LUI DE PRADA Eau de

Parfum Luna Rossa Black, 120 $ les 100 ml, disponible à La Baie DE PACO RABANNE

Eau de Parfum Pure XS, 105 $ les 100 ml, disponible à Jean Coutu DE COACH Eau de Parfum Coach Platinum, 107 $ les 100 ml, disponible à La Baie D’AZZARO Sensual Blends Pour Homme, Hot Pepper, 95 $ les 100 ml, disponible à Jean Coutu D’HUGO BOSS Eau de Parfum The Scent Private Accord, 84 $ les 50 ml, disponible à Pharmaprix D’YVES SAINT LAURENT Eau de Parfum Y,

112 $ les 60 ml, disponible au yslbeauty.ca

COSMETICSMAG.COM | WINTER 2018

DE DIOR Eau de Parfum Joy

de Dior, 119 $ les 50 ml, disponible aux comptoirs Dior

JOY DE DIOR Né de la lumière

C’est par une matinée ensoleillée du mois d’août dernier que, dans une chic suite du Ritz-Carlton de Montréal, j’ai rencontré François Demachy, le talentueux parfumeur de la célèbre maison Dior, pour le lancement de son nouvel opus : Joy. Sympathique et généreux, M. Demachy me raconte avoir vécu sa petite enfance à Grasse, berceau et capitale mondiale de la parfumerie. Nourri aux exhalaisons des champs de roses et de jasmin, le futur nez parmi les plus célèbres du monde construit sans le savoir son talent. Après avoir passé près de 30 ans chez Chanel, François Demachy débarque chez Dior en 2006, où il est depuis le parfumeur-créateur de la maison. Son art : élaborer de somptueuses fragrances à partir de quelque 2 500 essences et ingrédients et, avec audace et passion, créer de nouveaux fleurons pour la maison. C’est ainsi que, après avoir réinterprété avec succès les grands parfums Miss Dior et Eau Sauvage, il entreprend d’élaborer un nouvel opus. Le nom de ce chef-d’œuvre ? Joy de Dior, choisi par l’équipe marketing, devait inspirer le parfumeur-créateur.

Mais comment rendre ce sentiment exclusif qu’est la joie en un univers olfactif ? « Je voulais de la lumière ! affirme le parfumeur. Un parfum enveloppant comme un halo magique. Je voyais une femme libre et heureuse qui se parfume presque pour soi seule. » Alors, après une centaine d’essais, en mêlant le sourire vibrant de l’absolu de rose de Grasse et du jasmin, deux fleurs sublimes unies par la bergamote zestée et la mandarine à la caresse onctueuse du bois de santal et à la sérénité de divers muscs, est né Joy. Un jus au sillage conçu pour exprimer la joie pure. Un parfum lumineux, franc, direct et spontané, marqué à la fois par la douceur et l’énergie. « Ce qui caractérise les parfums Dior, ce sont le foisonnement, la diversité, la richesse. On y trouve à peu près toutes les familles de parfums, il n’y en a pas un qui ressemble à un autre. Chez Chanel, il y avait plus de constance dans l’élaboration des parfums – c’était voulu. Chez Dior, on peut changer radicalement de style d’un parfum à un autre ; il y a plus d’énergie, de liberté là-dedans, mais aussi plus de pression ! » m’explique le parfumeur. « La naissance d’un parfum Dior est toujours un événement », me confie-t-il aussi. Et celui-ci est porté par une imposante campagne publicitaire mettant en vedette l’actrice américaine Jennifer Lawrence, qui incarne cet hymne à la joie dans un film d’une minute réalisé par Francis Lawrence, réalisateur de la trilogie Hunger Games notamment. On y voit l’actrice de 28 ans plonger dans une piscine indigo et faire la sirène habillée d’une longue robe haute couture blanche. Joy est définitivement le nouveau luxe de Dior, traduit par la joie, la féminité et vivifié par le glamour lumineux, encapsulé dans un magnifique flacon laissant voir un jus d’un doux rose. Voilà une sublime ode au plaisir et à la vie ! Joy ! 87

When Beauty Advisors know your products, you stand out.

Your beauty eLearning partner CANADA U.S.

beauteschool.com 905-607-0500

INGREDIENT 101

Precious Gems

CRYSTAL CLEAR Plump up your skin and reduce the look of fine lines over time with this tool that’s as useful as it is beautiful.

The complexion-boosting qualities of crystals have been brightening skincare since ancient times

PROVINCE APOTHECARY

Dual-Action Jade Facial Roller, $44, at Provinceapothecary.com.

By Lora Grady

Photo: Shutterstock (oil).

ROSE QUARTZ isn’t just another

millennial-pink obsession — there’s a good reason it and so many other gems are having a beauty moment. “Crystals and minerals have been used for thousands of years, dating back to ancient civilizations,” says Heather Haslam, esthetician and program director at the JCI Institute in Vancouver, adding that the scientific research behind their effects needs further investigation. Haslam says quartz crystals have a property called piezoelectricity: “Bending, stretching or compressing the crystal creates an electric current that vibrates, which is how crystals interact with our bodies’ energy fields.” Haslam uses crystals in her treatments via facial rollers (which help reduce puffiness and promote circulation) and gua sha: an ancient Chinese healing technique that improves circulation. Some of the most popular gems used today, she says, are jade (green rollers are all over Instagram), amethyst, rose quartz and hematite.

The main benefit of using crystals in skincare routines is a revitalized, brighter complexion. That’s why lines like Själ are getting in on the action, too, releasing cleansers and oils infused with the precious rocks. “The electronic exchange we have with gemstones and crystals means they work synergistically with our skin,” echoes Kristin Petrovich, co-founder of Själ skincare. She recommends rose quartz for dry or sensitive skin (it helps to calm and reduce redness) and diamonds for anti-aging and brightening (a diamondinfused product is coming soon). Crystals can be used daily, but should be avoided when it comes to eczema, rosacea or irritated skin, says Haslam. She uses gua sha before bed and recommends storing your jade or rose-quartz roller in the fridge for a cooling effect. Apply a serum before rolling, she says, and make upwards movements, using the larger end for your cheeks and neck and the smaller end for the eye area.

WINTER 2018 | COSMETICSMAG.COM

Made with blue sapphire and aquamarine, this superstar treatment increases skin’s elasticity and firmness. SJÄL

Saphir Concentrate, $231, at Sjalskincare.com.

This highlighter, made with finely crushed amethyst, will give your complexion a soft lavender glow. KORA ORGANICS

Amethyst Luminizer, $37, at Us.koraorganics.com. 89

After being diagnosed with Stage 3 breast cancer, Denika Philpott’s mother signed her up for Look Good Feel Better®. At the heart of the program is a complimentary two-hour workshop where women can connect with other women facing cancer, while learning about skin care, cosmetics and hair alternatives. “It was an experience unlike any I’d ever had,” she says. “When I sat in the workshop with all these supportive, caring, strong women around me, I was so comforted.” The program provides women with a welcoming environment that helps them to feel like themselves again. “When every woman in that room takes off her wig, or her headscarf, or her hat, and they wipe off their makeup, there’s this incredible vulnerability,” explains Denika. “These volunteers step in and make you feel like you are the most important person in the world at that particular moment. Look Good Feel Better uplifted me—I was left with the understanding that I can be beautiful through cancer.” In honour of women like Denika, Mary Kay Cosmetics Ltd. is helping to raise $40,000 in support of Look Good Feel Better. Make a donation today! Mary Kay Cosmetics Ltd. will match individual donations made till December 31 up to $20,000.

DOUBLE YOUR IMPACT!

$1 = $2

lgfb.ca/donate @LGFBCanada | lookgoodfeelbetter.ca LOOK GOOD FEEL BETTER® | REGISTERED CHARITY #13374 0316 RR0001

BE THERE FOR THE WOMEN IN YOUR LIFE

D O N AT E T O D AY A N D YO U R G I F T WILL BE DOUBLED $1 = $2

#BEAUTYGRAM

NO-MAKEUP MOMENT The Look: Praise Be Why We Love It: We’re counting down to Handmaid’s Tale season three but seeing this look on Elisabeth Moss will tide us over. Offred is a pared-down beauty, but this dewy finish is everything.

The freckles, natural glow and a sheer pink lip worn by Meghan Markle, Duchess of Sussex, in May, was one of the most buzzedabout beauty looks of 2018, and it put New York makeup artist Daniel Martin in the spotlight. But Martin was already famous for his #nomakeupmakeup thanks to an A-list roster including Elisabeth Moss and editorials for the likes of Vanity Fair. We’re suddenly breezing into 2019 with a less-is-more attitude. By Stephanie Hicks

THE TALENT: DANIEL MARTIN

Photos: Instagram/Daniel Martin

@danielmartin

The Look: Dressing Up Why We Love It: This sunset and cranberry bold eye dresses up the otherwise casual face, without overdoing it — perfect for those upcoming holiday parties!

The Look: Honest Love Why We Love It: Jessica Alba is straight up when it comes to her beauty routine (she named her beauty company Honest, after all) and we love how this look stays true to who she is. The lilac blush highlights her cheekbones but keeps her natural beauty at the forefront.

The Look: Princess Bride Why We Love It: It’s hard to tell if the glow is from sheer happiness or from this makeup, but we love that this wedding look was so bare, allowing her freckles to shine through.

The Look: What Makeup? Why We Love It: Jessica Biel probably never needs makeup, but the softness of this look and the nude lip would be hard for anyone to turn down. #Obsessed. 91

cosmetics T H E R E A R E S O M A N Y W AY S T O K E E P U P W I T H T H E L AT E S T N E W P R O D U C T LAUNCHES AND BEAUTY BUZZ... Sign up for our bi-weekly newsletter

Follow @Cosmeticsmag on Instagram and Twitter

for the latest industry news and hottest new products in stores

Visit Cosmeticsmag.com for Test Drive reviews, 60-Second Sells and Counter Talk sales tips

for behindthe-scenes action

COMING MARCH

The Innovation Issue featuring the hottest spring launches spanning skincare, makeup, haircare and fragrance, plus exciting new technology for 2019!

C O SMETIC SMA G. C OM