The 2019 COSA Winners Issue, Winter, 2019

cosmetics

THE 2019 COSA WINNERS PLUS: hot party looks, glittering gifts and g l o w i n g s k i n f o r t h e N e w Ye a r

FOR SENSITIVE AND REACTIVE SKIN

TAKES OFF

98%

OF FINE PARTICULES ON THE SURFACE AND IN-DEPTH*

78%

OF HEAVY METALS PRESENT IN THE CITY POLLUTION*

DERMATOLOGICAL MAKE UP REMOVER IN CANADA

cosmetics BEAUTY AWA R D S 2 019

*Nielsen data ending june 2019 l52 weeks – face care dermo makeup removers

CLEANSES

Sensibio H2O Cleanses - Removes make-up - Soothes

DEEP CLEANS WHILE RESPECTING THE BIOLOGY OF THE SKIN

SOOTHES & PREVENTS THE RISK OF SKIN REACTION

RESPECTS THE SKIN BARRIER A HIGH TOLERANCE

Join

#Bioderma Canada www.bioderma.ca via www.bioderma.ca

ECOBIOLOGY DEDICATED TO DERMATOLOGY

WINTER 2019

BEAUTY BUZZ 10 Hot Ticket

Beauty dates you need.

12 You Fancy, Huh?

Teen drama Euphoria sparks a bedazzled beauty craze.

NEW IN STORES 16 Must-Have Makeup 19 Holiday Hits 20 Superstar Skincare

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INSPO 25 Disappearing Act

The season’s futuristic brow look is almost invisible.

27 Locked & Loaded

Sleek, gelled locks are the perfect holiday-party trend.

F E AT U R E S 28 Retinol Resolutions

Recent advances make this skincare superpower accessible to all.

33 Best in Service

From over 600 nominations, 18 emerge as the winners of the 2019 Cosmetics Outstanding Service Awards.

68 Gallery

Highlights from the dazzling award ceremony.

Director, Beauty Publications & Awards James R. Hicks Editor-in-Chief Alex Laws Creative Director Heather Marrin Production Manager Stephanie Hicks French Beauty Editor Vânia Aguiar Contributing Beauty Editor Mishal Cazmi Social Media Coordinator Moriah Campbell Editorial inquiries: alaws@cosmeticsalliance.ca Advertising & event inquiries: jhicks@cosmeticsalliance.ca Vol. 48, No. 4 — Winter 2019

Cosmetics Alliance President and CEO Darren Praznik Director, Finance & Administration Michele Follows

ADVISOR TOOLS 73 Salut, Beauté

In French, Vânia Aguiar gives the scoop on what’s hot in Quebec — and beyond!

79 COSA Column

Emily Brown from Shoppers Drug Mart, Halifax, dishes on how to offer a little holiday pampering.

81 Ingredient 101

Birch water promises to keep skin glowing all winter.

IN EVERY ISSUE 7

Editor’s & Publisher’s notes

9

Contributors!

The faces behind the issue and their fave product picks of the year.

83 #BeautyGram!

Get ready to brighten up with colour afficionado and Vancouverite Leigh Dickson.

WINTER 2019 | COSMETICSMAG.COM

Manager, Digital Media & Communications Amy Sutherland Director, Media & Communications Susan Nieuwhof Manager, Membership & Administration Michele Davis Manager, Beauty Specialist Certification Program Diane Kozak Cosmetics Alliance Canada, Suite 102, 420 Britannia Rd E, Mississauga, ON L4Z 3L5

5

*Extent of friction damage measured as friction property compared with before application.

SEE THE EFFECTS OF FRICTION REDUCED BY 30%*. LOOK FORWARD TO 100% BRILLIANCE AROUND THE EYES.

COUNTERACT CAUSES OF EYE-AREA AGING: RUBBING AND INTENSIVE MAKEUP REMOVAL. IGNITE INNER DEFENSES WITH IMUGENERATION TECHNOLOGYTM AND SMOOTHING DEFENSE COMPLEX. HELP PREVENT DRYNESS, WRINKLES AND SIGNS OF AGING. EXPERIENCE A STRONGER, SMOOTHER, MORE RESILIENT FUTURE. MADE WITH SOUL.

NEW ULTIMUNE POWER INFUSING EYE CONCENTRATE.

UP FRONT

CELEBR ATING E XCELLENCE

Photos: David Hawes (Hicks), Max Abadian (Laws).

AS I WRITE THIS NOTE, we have just

WITH EVERY COSA I attend I’m

held the 18th Annual COSA awards in Toronto where over 20 winners received recognition for their superior customer service.

I look forward to hosting this event each year and connecting with the men and women who make our business what it is today. Because without these special talented beauty experts the industry would not celebrate the success it currently enjoys.

Patricia Clare, NeoStrata national trainer, talked about the role of microinfluencers and the importance of listening while dealing with our customers every day. If you were not able to attend, visit our website at Cosmeticsmag.com and watch the entire COSA event or check out page 33 of this issue where all our winners are featured.

Congratulations to all this year’s finalists and winners. Have a great Christmas selling season.

blown away by the stories of each of our winners. After decades of serving on the front line of the beauty industry, you are armed with countless tales of what it means to go above and beyond. I’ve learned so much from listening to these stories — about how to try harder, do more and dig deeper.

This year was bittersweet for me as it was my last COSAs because I’m taking some time off to look after my daughter. But I’ll continue to read and watch along, especially when I need a reminder to be passionate, determined and kind — all words that I associate with Canada’s beauty advisors, and with the small but mighty team behind Cosmetics magazine.

I hope you enjoy this issue, packed with bedazzling trends (page 12) and fab new product launches (page 15) that have you covered for presents and parties galore.

Cheers!

Happy holidays and keep in touch,

Jim Hicks, DIRECTOR, BEAUTY PUBLICATIONS AND AWARDS @JIMHICKSTWEETS

Alex Laws, EDITOR-IN-CHIEF @MISS_LAWS @LEX_LAWS

WINTER 2019 | COSMETICSMAG.COM

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HUDSON’S BAY, CANADA’S MOST APPRECIATED BEAUTY EXPERTS

HUDSON’S BAY BEAUTY MENTOR AS CANADA’S PREMIER BEAUTY DESTINATION, Hudson’s Bay understands the vital role beauty experts play in the Canadian beauty industry. Their passion, expertise and leadership are key reasons why customers develop loyalty to our stores. We scouted the country in search of the finest beauty experts to share their passion and insight. To learn more about pursuing a career in beauty at Hudson’s Bay, visit WWW.HBC.COM.

CANDACE SPRING Kiehl’s Counter Hudson’s Bay, Yorkdale, Toronto, ON 5 years at HBC Email address: beautymentor@hbc.com

WHAT IS THE KEY TO GREAT CUSTOMER SERVICE? LETS FACE IT! we have to keep up with the times! As a millennial myself we have choices — we don’t have to leave the house EVER! The key to great customer service is being in the moment with your clients. Ensure that your time spent with them — is time well spent.

Listen and follow up — be memorable and remember that you’re not selling a product, but giving them a small portion of the essence of who you are.

WHAT DO YOU LOVE MOST ABOUT WORKING AT HUDSON’S BAY? I LOVE that through daily task we learn business management. We are each personally responsible for completing our daily task and goals and in completing that we take responsibility in the way we flourish within the business.

WHO WAS YOUR MENTOR WHEN YOU STARTED OUT? WHEN I THINK OF A MENTOR more than a few individuals come to mind. If we’re open to learn from each other at the end of the day that makes us a stronger team and only positive results should come from that. Daily I’m constantly inspired by all the amazing woman that I get the honor to work with — they constantly push me to work harder which makes coming to work each day so easy.

Feel free to reach out to me at any time, regardless of the question. Email me at beautymentor@hbc.com.

UP FRONT

CONTRIBUTORS Two faces from behind the issue and their fave beauty products from 2019

PIXI On-The-Glow Stick, $24, at Shoppers Drug Mart.

Heather Marrin @heathermich

Self-proclaimed pop-culture junkie, the creative director of Cosmetics magazine is a natural-born trend hunter. Here she investigates the bedazzling influence of HBO drama, Euphoria.

”This lip and cheek stick is formulated with coconut oil at its core so it goes on smoothly and blends easily for a natural, fresh-faced look. Worn with nothing but a top knot, I feel good to go.”

ACE OF BASE RMS BEAUTY ‘Un’ Cover-up Cream Foundation, $68, at Sephora.

Beauty Buzz (page 12)

THE INKEY LIST Caffeine Eye Cream, $9.99, at Shoppers Drug Mart

Kate Kennedy

OLAPLEX No. 7 Bonding Oil, $38, at Sephora.ca

@katerken

WORKED ON: Retinol Resolutions (page 33)

”Formulated to soften and hydrate with vitamin D2 and glycolic acid, this no-fuss, moisturizing stick is great for everything from my face to my cuticles and has become a must in my fanny pack.”

MULTI-TASKING MUST

BURT’S BEES All Aglow Lip & Cheek Stick in Peony Pool, $19.99, at mass retailers.

WORKED ON:

When she’s not baking, Kennedy writes stories for brands and publications across Canada. In this issue she delves into the depths of a skincare superpower and how it can best serve different personality types.

STICK IT UP

”This cream foundation makes my skin feel like mine, but look more even. A little product goes a heck of a long way, hides any redness and is easy to build up if needed.”

WAKE-UP CALL ”This eye cream instantly de-puffs, moisturizes and preps my under eye without pilling. Sometimes I’ll pop it in the fridge overnight for extra oomph.”

HAIR HELPER ”Olaplex’s first oil product eliminates frizz and flyaways, protects from heat and smells absolutely divine. A luxurious wintertime treat for locks.”

SMOOTH OPERATOR REVERSA Retin[A]list Cream, $60, at Shoppers Drug Mart

WINTER 2019 | COSMETICSMAG.COM

”This Canadian gem strikes the perfect balance of soothing hydration and efficacy — it noticeably smoothed my ‘elevens’ frown lines in just a few weeks.”

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BEAUTY BUZZ

Hot Ticket Save the date for these winter beauty moments

1.

1. SPA DAY Canada’s first Guerlain spa has recently opened in Toronto. Located at Hotel X, the spa serves its signature luxuriousness with a side of stunning views of Lake Ontario.

These unique surroundings inspired new treatments exclusive to this location, including a hot-stone massage — the perfect antidote to a day of holiday shopping.

Photos: 1: Hotelxtoronto.com. 2-3: Instagram. 4. Youtube.com. 5. Instagram.

2. PERSONAL IDENTITY A major exhibition at the Vancouver Art Gallery examines the work of contemporary American artist Cindy Sherman, on now until March 8. Sherman is known for exploring identity in her work, and her personal transformations even garnered a collaboration with M.A.C in 2011.

2.

3.

3. BACK CHAT BOOK What happens when a makeup artist and a beauty editor team up?

They share their expert tips in a book, of course. Back Chat Beauty: The Beauty Guide for Real Life is chock full of easy-to-follow advice from Sophie Beresiner and Lisa Potter-Dixon on tailoring an effective beauty routine, out December 24.

4. BEAUTY BOSS A new feature comedy out January 10 takes a hilarious look at the ugly side of running a cosmetics company. Like A Boss follows BFFs Mia and Mel (Tiffany Haddish and Rose Byrne) as they negotiate the sale of their flailing indie beauty line to industry bigwig Claire Luna (Salma Hayek). Sound familiar?

5. INDEPENDENT WOMEN The Indie Beauty Expo is hosting its entrepreneurialfocused BeautyX Demand summit January 29 and 30 in Los Angeles. They’ll be hosting talks by industry experts and brand founders on how to grow your beauty biz by connecting with influencers, press, media and more.

— Caitlin Agnew 10

4.

5.

COSMETICSMAG.COM | WINTER 2019

eau de parfum & eau de toilette

On behalf of the Million nation, congratulations COSA winners and nominees!

YO U FANCY, HuH?

@MIUMIU

BEAUTY BUZZ

Clockwise from top right: Shoulders pop with bedazzled clusters at Miu Miu F/W 2019. Alexa Demie showcases her character's beauty look created by makeup artist Doniella Davy for Euphoria. Reebok gives its classic Club C sneaker a Swarovski crystal makeover. A model shimmers with gold flecks at Marco De Vincenzo's F/W 2019 presentation. Katy Perry poses with a bedazzeled look created by makeup artist Michael Anthony. Models don pearls at Adean, and lead manicurist for Essie, Rita Remark, pairs tiny jewels with stars created using Essie's Mercury in Retrograde collection.

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@DONNI.DAVY

@ADEAN

TEEN DRAMA EUPHORIA broke the internet with its debut this summer on HBO — and not just because of its controversial content. The show’s beauty looks created by makeup head Doniella Davy were mesmerizing and had Instagram-culture taking note. Using all that sparkles — metallics, glitter, crystals, jewels and stars — Davy’s appliqué play is nothing short of brilliant. And from pop stars and runway models to a classic sneaker brand, it seems everyone’s now channelling the show’s chic, bedazzled characters.

At Marco De Vincenzo’s F/W 2019 presentation, models were dusted with gold shimmering flakes from cheek to cheek, and at Adean, tiny pearls were popped in the inside corner of eyelids and draped over royal blue manicures. Even Katy Perry’s makeup artist Michael Anthony cited Euphoria character Maddy Perez as his muse for Perry’s recent frosted pink on-stage look.

Fashion-wise, Miu Miu runways shimmered with clusters of jewels creating height and texture on shoulders and pattern play on dresses. Meanwhile athletic shoe company Reebok took inspiration from a Cardi B mani for its limited-edition sneaker artfully detailed by hand with pink Swarovski crystals. Yep, one thing’s for sure: ’Tis the season to sparkle. — Heather Marrin

@ESSIE

‘Tis the season for something a little (or, a lot!) extra

@REEBOK

@KATYPERRY

@MARCODEVINCENZO

COSMETICSMAG.COM | WINTER 2019

Replenishes collagen for sagging skin experiencing

the effects of gravity

NEW

Firming Collagen Booster LOW MOLECULAR WEIGHT COLLAGEN SERUM FORMULATED WITH THESE ESSENTIAL BOOSTERS:

• PRO-AMINO ACID • PLANT CELL EXTRACT • 6% NEOGLUCOSAMINE

AFTER ONE MONTH OF USE*

92 89% %

of subjects noticed skin is rejuvenated and firmer of subjects noticed skin appears tighter and wrinkles are less apparent * % of participants noting improvement

©NeoStrata Company, Inc., 2019

TESTED. TRUSTED. RECOMMENDED.

Double Serum

Complete age control concentrate.

2 power-packed serums in 1 to act visibly on signs of skin ageing.

21 potent plant extracts concentrated in a unique double formula that boost the skin’s 5 vital functions: regeneration, oxygenation, nutrition, hydration, protection.

Suitable for all ages and skin types

After 7 days: • instant radiance • reduced pores and fine lines • visibly youngerlooking skin*

Worldwide bestseller.

CLARINS.COM Available in Clarins boutiques, perfumeries, department stores and on Clarins.com. *Satisfaction test – multi-ethnic panel – 362 women.

It’s It’sallallabout aboutyou. you.

NEW IN STORES MAKEUP | SKINCARE | GIFT SETS

Scents & Mirth

FRAGRANCE IS THE EASIEST way to conjure that happy, holiday feeling. Starting December 1, I want mulled wine on the stove 24/7, clove-dotted oranges on the table and the embers of a fire burning in the hearth. When that’s not possible, a few favourite fragrances scattered around the house will do. Nest Fine Fragrance’s Spiced Orange & Clove Home Fragrance Collection sets the tone, and Jean Paul Gaultier’s snow-globe packaging looks the part. And when the holidays are over, escape to Provence with L’Occitane’s new home range calling to mind the Mediterranean coast and lavender fields — bringing some art de vivre for the new year. — Alex Laws NEST FINE FRAGRANCES Spiced Orange & Clove Reed Diffuser, $64, at Sephora.

JEAN PAUL GAULTIER Scandal Xmas Collector EDP, $138, exclusively at Hudson’s Bay. L’OCCITANE Luxurious Provence Votive Light Kit, $100, at Loccitane.com.

WINTER 2019 | COSMETICSMAG.COM

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Must-Have

MAKEUP This season, a flawless base is the start of all holiday looks. Prime your skin for radiance, add a cat eye or perfect red lip and you’re golden!

By Mishal Cazmi 1.

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5.

NEW IN STORES

1. Stick it to ’Em

The ideal matte lipstick balances a nourishing formula with a shinefree finish. Burt’s Bees’ matte sticks combine a natural blend of hydrating butters like jojoba, cupuacu, cocoa and kokum to create 12 bold shades including ruby red, rhubarb, rose and raspberry.

BURT’S BEES Matte

Sticks, $9.99, at Walmart and Shoppers Drug Mart, from January.

2. Lash Out

Designed to give your lashes a full, fannedout effect, this mascara comes with a wide bristle brush and black fibre formula. The short bristles in the centre of the brush grip lashes while the longer bristles help lift and curl. The result: fluttery lashes in a cinch — no falsies required.

L’ORÉAL PARIS Bambi Eye

False Lash Mascara, $13.99, at select drugstores and retailers, from December 18.

3. Lip Service

This lip primer doesn’t just create a smooth base for your lipstick

and prolong its staying power: Infused with brown algae oil and plant-derived extracts, the formula also gives lips a soft blurring effect, while providing both volume and definition.

PUPA Prime Me Perfecting

Base – Lips, $26, at Rexall, from January 15.

4. Fresh Ink

A good liner will make you feel like a pro, even when you’re far from it.

Rimmel London’s new inky black eyeliner glides onto skin with an easy-to-use tip. It also promises a waterproof and smudge-proof formula so you can draw an exaggerated cat-eye or feline flick with confidence.

RIMMEL LONDON

Wonder’Ink Eyeliner, $10, at Shoppers Drug Mart.

5. Patent Pout

This isn’t your average lip gloss. Combining an emollient-based gel for a cushiony feel and a volatile-based gel that acts as a sealant, this lip lacquer is like gel polish for your lips.

With 15 shades to

WINTER 2019 | COSMETICSMAG.COM

choose from, you get a high-shine, easy-towear and bold pigment that stays put through meals and coffee breaks.

M.A.C Patent Paint

Lip Lacquer, $26, at M.A.C Cosmetics, from December 26.

hyaluronic acid and shea butter.

BENEFIT COSMETICS

POREfessional Hydrate Primer, $43, at Shoppers Drug Mart, Sephora and Indigo.ca, from December 10.

8. Neutral State

Vegan and cruelty-free, Annabelle Cosmetics’s latest liquid foundation is available in eight shades. The lightweight formula is waterproof, locking in your foundation for the long haul, and a matte finish ensures your skin isn’t shiny or greasy.

Brown smoky eyes ruled the runway this season at shows like Tom Ford and Tory Burch. Master the look in real life with Marcelle’s Quintet Eye Shadow, a quad of four neutral eyeshadows that come in wearable, easy-to-use hues and can be amped up or dialed down depending on your mood.

ANNABELLE COSMETICS

MARCELLE Quintet Eye

6. About Face

Perfect Fit Liquid Foundation, $9.95, at select drugstores and Annabelle.com, from January 6.

Shadow, $12.95, at Marcelle. com or select retailers and drugstores across Canada, from January.

7. Prime Time

The new Porefessional primer delivers the best of the original by minimizing the look of fine lines and pores, and keeping your makeup in check, and updates the bestseller with a wallop of hydration. Wear it comfortably for up to 12 hours, thanks to

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THE NEW FRAGRANCE

CONGRATULATIONS TO THE

2019 COSA AWARD WINNERS -------------------------

YOU ARE OUR IDÔLES! YUTING (GRACE) LEI

TARA MISTRY-BHAIMIYA

rookie of the year edmonton, AB

vendor-nominated winner Toronto, ON

Holiday

NEW IN STORES

HITS 1.

From head-turning lipsticks to gorgeous highlighters, these beauty buys prove that good things come in pretty packages

By Mishal Cazmi 2.

3.

1. Soft Focus With its lightweight texture, this soft powder-balm blurs imperfections and strikes the perfect balance between illuminating skin and keeping shine at bay. It’s also dressed up in a chic collectible gold compact with a gold flake pattern that’ll have you looking for every excuse to show it off.

CHANTECAILLE Éclat Doux, $122, at Holt Renfrew (limited edition).

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4. Peachy Keen

Inspired by Gabrielle Chanel’s love of ornaments, this soft, metallic peach highlighter is embossed with the likeness of a vintage Chanel button. It may look too pretty to use, but the blendable texture and radiant finish will convince you otherwise.

CHANEL Exclusive Creation Éclat Magnétique de Chanel in Metal Peach, $85, at Hudson’s Bay (limited edition).

2. Shimmer & Shine There’s no better excuse to skip your makeup brushes.

Formulated to be applied using your fingers, this festive and ultra-pigmented quad features two foil eyeshadows with a crushed velvet finish, a glitter gel topper that can be used on its own or over shadow, and a shimmery blush.

5. Sparks Fly

TARTE Holiday Foil Finger Face Quad, $32, at Sephora (limited edition).

DIOR Rouge Dior Collector Couture, $199, at Hudson’s Bay and Dior.com.

3. Silk Dreams Every holiday season, Clé de Peau collaborates with a renowned artist to create limited-edition, one-of-a-kind packaging. This year, it teamed up with master kimono-maker, Kyoto Tachibana who dreamt up an exclusive kimono print as seen on the brand’s creamy cashmere lipstick.

6. Case Study

CLÉ DE PEAU BEAUTÉ Kimono Dream Lipstick Cashmere in 512 Red Passion, $80, at Holt Renfrew (limited edition).

NUDE BY NATURE Luxe Pro Make-up Case + 4 Pro Brushes, $100, at Shoppers Drug Mart and Pharmaprix.

Get ready for the holiday party circuit with Dior’s iconic 999 red lipstick, which comes with a limited-edition sparkly miniaudi -ère. It’s decorated with a sequinned band and five inserts of the brand’s bestselling shades like matte red, bright pink, satiny brown and classic matte rosewood are included.

This pro makeup case is as fashionable as it is functional: the extendable tray lifts out and keep your beauty essentials secure, while the kit contains a limited edition liquid foundation brush, angled blush brush, mineral brush and base shadow brush for all your makeup application needs.

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Superstar

SKINCARE 1.

Dry, dull skin is almost always on the forecast during colder weather. Here are the skincare essentials to stockpile when temperatures dip

By Mishal Cazmi 2.

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NEW IN STORES

1. Power Up

Retinol—a skincare powerhouse for its ability to fight fine lines and wrinkles, even skin tone and help with cell turnover—can also be potentially drying and irritating. Olay’s Retinol24 range, which includes a fragrancefree serum, moisturizer and eye cream, not only combines vitamin B3 and a retinoid complex made with retinol and retinyl propionate, it also provides hydration sans irritation.

OLAY Regenerist Retinol24

Night Moisturizer, $39.99, at drugstores and mass-market retailers, from January.

2. Overnight Shift

Upgrade your nighttime routine — and your beauty sleep — with Indie Lee’s Overnight Facial Oil. Designed to be used before bedtime, skin-brightening and nourishing ingredients like vitamins C and E, jojoba, sweet almond, grapeseed and marula oils work hard while you slumber so you can wake up with brighter, firmer-looking skin.

INDIE LEE Overnight Facial

Oil, $75, at Sephora Canada.

3. Clear Days Ahead

Part of a new threepiece collection, Weleda’s Clarifying Gel Cleanser taps into potent plant-based ingredients like willow bark and witch hazel that are formulated to be delivered in a gentle way. Designed for oily and combination skin, it removes makeup and impurities and leaves skin refreshed.

WELEDA Clarifying Gel

Cleanser, $27.99, at Weleda.ca and well.ca, from January.

4. Sculpt Session

Formulated specifically for menopausal skin, Vichy’s latest cream targets the face and neck by toning and tightening. Using ingredients like phytosterol, pro-xylane and hyaluronic acid, the formula firms the contours of the face, fights sagginess by stimulating elastin and collagen production, and hydrates skin.

VICHY Neovadiol

PhytoSculpt, $59.95, at Vichy.ca, from February.

5. Strength Training

Harnessing the power of probiotics, Lise Watier’s new serum targets the

WINTER 2019 | COSMETICSMAG.COM

skin’s microbiome. It aims to balance and strengthen the skin’s natural protective barrier (which can be compromised when stripped of healthy bacteria, causing issues like dryness and other flare-ups), and keep it healthy and hydrated.

same with its cocktail of shea butter, beeswax, soya protein and aloe vera, but the whiteand-blue packaging has been updated with a playful illustration inspired by London’s most iconic fixtures like Big Ben and the red double-decker bus.

LISE WATIER Sublimessence

EMBRYOLISSE Lait-Crème

6. Lip Service

8. Detox Mode

Probiotique Serum, $60, at select retailers and drugstores, from January 6.

Green tea is the hero ingredient in Amorepacific’s dual-textured lip serum, which smooths and hydrates lips with green tea seed oil and fermented green tea. The green flower-shaped applicator was designed to easily fit the shape and contours of the lips.

Apply an even layer and follow up with your lipstick or lip gloss.

AMOREPACIFIC Dual

Nourishing Lip Serum, $54, now at Nordstrom and Holt Renfrew and Sephora, from January.

Concentré Limited Edition London, $29, at Shoppers Drug Mart, from January 26.

Charcoal plays a starring role in Juice Beauty’s new detoxifying face mask, which harnesses activated bamboo charcoal made from sustainable bamboo plants, clay, and a blend of alpha-hydroxy and polyhydroxy acids.

Together, the ingredients help unclog pores, draw out impurities and even out skin.

JUICE BEAUTY Detox

Charcoal Mask, $48, at Sephora.ca, from January and at Sephora, from March.

7. London Calling

A French pharmacy staple just received a very British makeover.

The award-winning formula remains the 21

s n o i t a l u t a r Cong

COSA WINNERS

Shoppers Drug Mart, Halifax F R O N T R O W : Katheen Toole, Sarah Thibault,Ruthanne MacIntyre, Linda Allen, Ida Emberley, Ashley Comeau, Katie Berakos, Emily Dong. BACK ROW: Amy Hollingsworth, Rose Carter, Jennifer West.

NOT PICTURED: Chelsea Collier, Patsy Jones, Morgan Melbyk.

W I N N E R : B e s t S e r v i c e , Te a m A w a r d

The superior customer service you provide all year long is an inspiration to all of us.

Well done!

ANNE DOUCET Shoppers Drug Mart, Bathurst, N.B.

N ATA S H A FA C C H I N I Shoppers Drug Mart, Oshawa, Ont.

WINNER Best Service, LIfetime Achievement Award

WINNER Best Service, Peer Nominated Award

JENNIFER DESROCHES Shoppers Drug Mart, C h a r l o t t e t o w n , P. E . I .

MAUDE BEAUCHEMIN Pharmaprix, Greenfield Park, Que.

WINNER Best Service, Retailer Nominated Award

WINNER Best Service, Part-Time Associate Award

CONGRATULATIONS

to Nicole for her Outstanding Service Award!

Nicole Parsons Retailer Nominated | Clinique Counter Hudson’s Bay - VANCOUVER, B.C.

Her continued commitment to delivering excellent service inspires us all.

@MAISONVALENTINO

Disappearing Act

TREND TO TRY

Trend Nº 1 BIG BROWS, coloured brows,

Photos: Instagram.

@LADYGAGA

Clockwise from top left: At Valentino A/W 2019, faded brows make space for carved-out colourful lids. Trend rebel Lady Gaga stuns in a memorial tribute post to late photographer Matt Irwin in May 2016. The Prada A/W 2019 runway makes a simple statement with colourless arches and complexions.

INVISIBLE BROWS @PRADA

monobrows… just when you thought you’d seen it all, along come invisible brows. Once the territory of spectacle-seeking stars such as Lady Gaga, they first hit our radars on Rooney Mara in The Girl with the Dragon Tattoo.

But now barely there brows have shed their slightly freakish feel: Winter runways make a softer, Tilda Swintonesque statement, as Prada pairs lightened arches with milky-white complexions for a futuristic vibe and Emporio Armani features a faux-bleached brow, using makeup to fade the hairs coupled with a simple red lip.

Self-made beauty guru, Myles Sexton says removing colour from the brows can drastically alter the canvas of the face. To try the trend without the commitment, he recommends dipping a disposable mascara wand into a waterproof pot concealer and brushing it though the brows. “I would suggest using a warmer undertone when selecting the concealer so it does not turn too grey within the brows,” says Sexton. Then comb the brows up and down, coating the entire hair with the product.

To finish, he says, “Add a little bit of setting powder tapped on top with a fluffy eye shadow brush.”

— Moriah Campbell

BEST FOR:

A gallery opening, brunch or anywhere you want to make a statement

Tool Kit

NARS

Soft Matte Complete Concealer, $39, at Sephora.com.

WINTER 2019 | COSMETICSMAG.COM

SHISEIDO

Synchro Skin Invisible Silk Loose Powder, $48, at Beautyboutique.ca.

YVES SAINT LAURENT

Eye Blender Brush Long No. 12, $47.50, at Shop.nordstrom.com.

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CONGRATULATIONS! THANK YOU FOR YOUR PASSION AND COMMITMENT TO BEST IN CLASS SERVICE AND PARTNERSHIP

Melissa Comeau, Sales Representative of the Year, Groupe Marcelle, Halifax NS

@FENDI

TREND TO TRY

Locked & Loaded @PRISCAVERA

THE ROMANCE of the 1920s

Photos: Instagram.

Clockwise from top left: Model Gigi Hadid pulls off a pulled back style for Fendi A/W 2019. Intense, symmetrical kiss curls draw attention upwards at Priscavera A/W 2019.

Generous amounts of gel add a structured vibe to styles at JW Anderson A/W 2019.

@JW_ANDERSON

meets Lisa Stansfield edge this season as gel-heavy looks take over the runway.

In an artistic departure from the century-old kiss curl, Burberry models sported intricately-gelled swirls and weaves below the hair line.

Prada and JW Anderson brought to mind thoughts of stretched-out finger waves with sweeping sections of gelled hair giving way to a deep side part.

Gel-fanatic and hair artist with Toronto’s Palm Sunday salon Kendra Medeiros recommends starting with deeply parted wet hair and about a handful of a thick cream-based gel. “It’s important to saturate the hair all the way through so the style stays put,” she says.

Then using a tight comb or your fingers, pull the hair into the desired waves or curls, setting the hair in place across the forehead and tying back the length.

Once the gel has set, “finish off the look by adding a small amount of oil over-top the gel to add extra shine and hydration.”

— Moriah Campbell

BEST FOR:

All of your desk-to-holidayparty hair dilemmas

Trend Nº 2

G E L LY L O C K S Tool Kit

OLAPLEX

No. 7 Bonding Oil, $38, at Sephora.com.

WINTER 2019 | COSMETICSMAG.COM

DAVINES

This Is A Strong Hold Cream Gel, $24, at West-coast-beauty.com.

YS PARK

334 Cutting Comb Wide, $26, at Ysparkusa.com.

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Photo: Pexels.

RETINOL RESOLUTIONS 28

Greet the new year with new skin — literally — thanks to innovations that make retinol results better than ever

By Kate Kennedy R E T I N O L has long been skincare’s anti-aging holy

grail. So why isn’t it on everyone’s nightstand? Harsh formulations in early treatments may have left a lot of faces flushed, but modern innovations have revolutionized this vitamin A derivative—even for sensitive skin. New plant-sourced ingredients offer antioxidant and anti-inflammatory benefits that soothe and revitalize, while futuristic encapsulation formulas deliver retinol to skin sans irritation.

Even acids are rubbing shoulders with retinol in sophisticated formulas (though it’s not recommended to pair them DIY-style at home). Now every age and skin stage can easily up their A-game.

COSMETICSMAG.COM | WINTER 2019

F E AT U R E

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RETINOL ROOKIE

Today’s beginner options are packed with squads of skin soothers and hydrators, but it’s still important to start slow. “I usually suggest starting with the lowest strength and titrate it up slowly,” says Kristy Bailey, a dermatologist with FCP Dermatology in Toronto. Use it every third night before bed, increasing frequency and strength as your skin adjusts. Newbies can buffer retinol formulas with moisturizer or look for creams with humectants and anti-inflammatory ingredients such as avocado, chamomile, lavender, shea butter and hyaluronic acid. If you’re not ready to take the retinol leap, Herbivore’s Bakuchiol Retinol Alternative Smoothing Serum spotlights bakuchiol, a buzzworthy plant-derived option that offers similar anti-aging benefits, but is safe for pregnancy and breastfeeding.

ORIGINS

Plantscription Retinol Night Moisturizer with Alpine Flower, $84, at Origins.ca.

HERBIVORE

Bakuchiol Retinol Alternative Smoothing Serum, $71, at Well.ca and Sephora.ca.

GLOW GETTER

REVERSA

NEOSTRATA

SKINCEUTICALS

Retinol 0.3, Retin[A]list Cream, Retinol 0.3% $70, $60, at Overnight Peel, $80, at Shoppers Drug Mart. all mass drugstores. at Skinceuticals.

MASTER CLASS

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Looking to take things up a level? Today’s retinol formulas up to 1% (the highest percentage available without a prescription in Canada) include inventive ingredient pairings that drive incredible results. Traditionally, consumers have been told to avoid combining retinol with acids because they work best at different pH levels — and already carry a high risk of irritation when used alone. But thanks to innovative stabilization and encapsulation techniques, as well as rigorously tested formulas, brands like Paula’s Choice, Kate Somerville and Dermalogica have all released products combining retinol with vitamin C to five-star reviews. Lactic acid, another previously taboo retinol pairing, is featured prominently in Retinol Reform, the star product in celebrity esthetician Shani Darden’s eponymous line.

The result is the stuff of Hollywood lore.

GLOW RECIPE

Avocado Melt Retinol Sleeping Face Mask, $66, at Sephora.ca.

2

Ready for something stronger? Clever stabilization and delivery methods make 0.3%–0.5% retinol formulas a possibility for mid-level users or beginners who want to see faster results. Encapsulated retinol decreases the likelihood of irritation and allows users to try a higher strength formula, says Dr. Julia Carroll of Compass Dermatology in Toronto (imagine lipid bubbles with a retinol core). This technology is used in SkinCeuticals’ new Retinol 0.3 cream, a favourite of Carroll’s. Reversa’s new Retin[A]list Cream also features encapsulated retinol and low-molecular hyaluronic acid to keep skin hydrated. Adventurous types might enjoy NeoStrata’s new Retinol 0.3% Overnight Peel, a medispa-inspired treatment that gives skin a weekly wow-worthy dose of stabilized retinol.

DERMALOGICA

Overnight Retinol Repair 1%, $125, at Dermalogica.ca.

SHANI DARDEN

Retinol Reform, $122, at Geebeauty.com.

KATE SOMERVILLE

+Retinol Vitamin C Moisturizer, about $125, at Nordstrom.com.

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HUDSON’S BAY 2019

COSMETICS O U TS TA N D I N G S E RV I C E AWARDS WINNERS A big thank you and congratulations to our winners for their talent and commitment to achieving

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Hudson’s Bay Toronto Queen Street

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CONGRATULATIONS, LLUVIA! YOUR PASSION FOR OUR BRAND INSPIRES US ALL.

WINNER FRAGRANCE ADVISOR, LLUVIA ESPINOZA-SANCHEZ, COTY COUNTER, HUDSON’S BAY, CALGARY

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Copy: Kate Kennedy and Alex Laws.

Meet the beauty industr y’s brightest stars: introducing the winners of the 2019 Cosmetics Outstanding Service Awards

WINTER 2019 | COSMETICSMAG.COM

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C O N G R AT U L AT I O N S TO A L L O F T H E 2 019 COSA FINALISTS TEAM FINALISTS Hudson’s Bay, Clinique, Surrey, B.C. Hudson’s Bay, Clinique, Ottawa Hudson’s Bay, Estée Lauder, Montreal Hudson’s Bay, Guerlain, Toronto Hudson’s Bay, Lancôme, Edmonton Pharmaprix #046, Saint-Jérôme, Que. Shoppers Drug Mart #134, Halifax Shoppers Drug Mart #147, Halifax Shoppers Drug Mart #1126, Tecumseh, Ont. Shoppers Drug Mart #2005, Dieppe, N.B. INDIVIDUAL FINALISTS Alva Mawdsley, Michel Germain, Hudson’s Bay, Brampton, Ont. Alysha Yao, Chanel, Hudson’s Bay, Richmond, B.C. Amy Andruik, Clarins, Laval, Que. Amy Luu, Chanel, Hudson’s Bay, Burnaby, B.C. Amy Shields, Rexall #8209, Dunnville, Ont. Andrea Cook, Fragrance, Hudson’s Bay, London, Ont. Anna Koshevaia, Hammam Spa, Toronto Anna Ventura, Chanel, Hudson’s Bay, Laval, Que. Anne Doucet, Shoppers Drug Mart #163, Bathurst, N.B. Anya Woodrich, Rexall #1024, Guelph, Ont. Ariel Pham, Pharmaprix, Laval, Que. Barry Szeto, Vichy, Rexall, Richmond Hill, Ont. Bessy Parthimos, Estée Lauder, Hudson’s Bay, Ville Mont-Royal, Que. Brooklyn Waselenchuk, Dior, Kelowna, B.C. Carmen Peron, Shoppers Drug Mart #2297, West Kelowna, B.C. Christiane El Helou, Hudson’s Bay, Laval, Que. Claire Smith, Estée Lauder, Hudson’s Bay, Vernon, B.C. Colette Bartlett, Shoppers Drug Mart #195, Saint John, N.B. Daphne Morton, Shoppers Drug Mart #119, St. John’s, N.L.

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Debi Tomlinson, Fragrance, Hudson’s Bay, Winnipeg Diane Efstathiou, Laura Mercier, Markham, Ont. Elaine Ko, Chanel, Holt Renfrew, Vancouver Elizabeth Burns, Shoppers Drug Mart #2005, Dieppe, N.S. Fiona McGrath, Shoppers Drug Mart #194, Saint John, N.B. Françoise Leclerc, Lancôme, Quebec Hannah Clausen, Shoppers Drug Mart #158, Wolfville, N.S. Holly Carpenter, Shiseido, Markham, Ont. Jamie Cheveldave, MAC Cosmetics, Hudson’s Bay, Vernon, B.C. Jason Hadikin, Estée Lauder, West Vancouver, B.C. Jennifer DesRoches, Shoppers Drug Mart #101, Charlottetown, P.E.I. Jin (Jane) Zhao, Lancôme, Hudson’s Bay, Edmonton Johnny Naoufal, Dolce & Gabbana, Hudson’s Bay, Montreal Julianna Marini, Shoppers Drug Mart, #730, Waterloo, Ont. Kateryna Rybak, Shoppers Drug Mart #2373, Edmonton Kathy Morin, Rexall #1529, Kingston, Ont. Katie Sakki, Rexall, Ottawa Kim Ngo, Lancôme, Hudson’s Bay, Burnaby, B.C. Klaus Skowron, Shoppers Drug Mart #730, Waterloo, Ont. Laura Caccamo, Rexall #0943, Toronto Lee Arthur Burke, Thierry Mugler, Hudson’s Bay, Mississauga, Ont. Lisa Dirocco, Clinique, Hudson’s Bay, Kingston, Ont. Lluvia Espinoza-Sanchez, Coty, Hudson’s Bay, Calgary Lois Brandon, Lancôme, Hudson’s Bay, London, Ont. Lucie Monfette, IDC, Quebec Lucille Plouffe, Pharmaprix, Saint-Jérôme, Que. Mandy Fuller, Mandy Skin Therapy, Burlington, Ont. Marie-Noel Aubry, Jean Coutu #368, Terrebonne, Que. Marina Habashi, Shoppers Drug Mart #2439, Edmonton

Marisa Cifelli, Estée Lauder, Hudson’s Bay, St. Bruno, Que. Maude Beauchemin, Pharmaprix, Greenfield Park, Que. Melissa Comeau, Groupe Marcelle, Halifax Mia Nowlan, Shoppers Drug Mart #181, Dieppe, N.B. Michel Coulombe, Laura Mercier, Markham, Ont. Michelle Watson, Chanel, Hudson’s Bay, West Vancouver, B.C. Monica Gates, Shoppers Drug Mart #2023, Bedford, N.B. Natalie Normand, Shiseido, Markham, Ont. Natasha Facchini, Shoppers Drug Mart #1290, Oshawa, Ont. Nicole Parsons, Clinique, Hudson’s Bay, Vancouver Olena Chizhova, Clarins, Hudson’s Bay, Kelowna, B.C. Pam Harvey, Clinique, Hudson’s Bay, Penticton, B.C. Polly Leung, Sisley, Holt Renfrew, Toronto Rhonda Legault, Clarins, Edmonton Salinia Ng, Estée Lauder, Hudson’s Bay, Markham, Ont. Samira Ashtari, Chanel, Hudson’s Bay, Vancouver Sarah Balistoy-Mitten, Elizabeth Arden, Hudson’s Bay, Winnipeg Sasha Sharpe, Shoppers Drug Mart #107, Bay Roberts, N.L. Shane Fukala, Guerlain, Shoppers Drug Mart, Dieppe, N.S. Sheida Khosroshahi, Michel Germain, Hudson’s Bay, Richmond Hill, Ont. Shelia Papaoudilis, Shoppers Drug Mart #783, Fort Erie, Ont. Stéphane Côté, MAC Cosmetics, Laval, Que. Stephanie Cloutier, Pharmaprix, Saint-Jérôme, Que. Tara Mistry-Bhaimiya, Lancôme, Hudson’s Bay, Toronto Tsan (Fanny) Yang, Guerlain, Hudson’s Bay, Richmond, B.C. Victoria Falcao, Shopers Drug Mart #1320, Toronto Vittoria Hallal, Elizabeth Arden, Hudson’s Bay, Point Claire, Que. Yoshiko Obas, Shoppers Drug Mart #1325, Stittsville, Ont. Yuting (Grace) Lei, Lancôme, Hudson’s Bay, Edmonton

COSMETICSMAG.COM | WINTER 2019

BEST SERVICE IN A D R U G S TO R E BY A T E A M IN HER WO RDS W H AT ’ S T H E S E C R E T T O Y O U R T EA M’ S S U CCES S ?

SHOPPERS DRUG MART, HALIFAX Front row: Katheen Toole, Sarah Thibault, Ruthanne MacIntyre, Linda Allen, Ida Emberley, Ashley Comeau, Katie Berakos, Emily Dong.

Back row: Amy Hollingsworth, Rose Carter, Jennifer West. Absent from photo: Chelsea Collier, Patsy Jones, Morgan Melbyk.

This 14-strong team has 199 years of combined experience and is committed to delivering the very best in customer service. Described as a “potpourri” of individuals, its members are a well-oiled machine under pressure, working magic in scenarios like coming to the rescue of a bride and bridal party just three hours before the “I do” and hand-delivering products and some pampering to a customer at a local rehabilitation centre.

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My team is a wonderful cross section of ages, with a huge passion for the cosmetics industry and making the customer happy.

Every day, we learn something new from each other — the younger part of the team keeps us up to date on influencers and trends and the more mature side of the team helps coach with selling skills and how to ask the right questions. Together we are a unified force that can answer most any question and have the customer leaving happy with the best products for them!

W H AT I S T H E B E S T P I E C E O F A D V I CE YO U ’ V E BEEN G I V EN ?

The best piece of advice I have been given and have taught my team is to ask the right questions and listen to the answers. I was told this many years ago by a Biotherm skincare trainer.

W H AT D O Y O U C O N S I D E R Y O U R BI G G ES T A CCO MPL I S H MEN T ?

My proudest accomplishment as a Beauty Manager is mentoring and growing my staff. I am so proud of my team and other COSA winners I have mentored in the past. — Kathleen Toole

COSMETICSMAG.COM | WINTER 2019

FOR HELPING US LOOK GOOD, FEEL GOOD AND DO GOOD.

Our congratulations to all our nominees and winners of this year’s COSA Awards. Thank you for your wonderful work and the beautiful experience you provide to customers every day.

From all of us at Shoppers Drug Mart

SHOPPERSDRUGMART.CA

B E S T S E R V I C E I N A D E PA R T M E N T S TO R E BY A T E A M IN HER WO RDS W H AT ’ S T H E B E S T T H I N G A BO U T YO U R T EA M?

We have great synergy, plus, we complement each other. Chloe and I have the same vision when it comes to customer service.

I’m confident that in my absence Chloe will provide the best customer service and she can count on me to do the same.

W H AT ’ S Y O U R FAV E C U S T O M E R S ERV I CE S T O RY?

GUERL AIN COUNTER, HUDSON’S BAY, TORONT O Rania El- Borno & Ji a (Ch loe) He This two-person team is small but mighty. Rania El-Borno and Jia He (Chloe to her customers) are committed to their clients and to each other: coming in on holidays and FaceTiming with customers on their days off. Often working outside their shifts, Rania and Chloe pick up items for their clients from other stores if they are out of stock. During their events, laughter is heard across the floor.

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At one of our events we collaborated with our client’s husband to celebrate her birthday. The planning and the element of surprise culminated in a memorable moment for all. We shared great joy and happiness with them and with everyone around that day.

W H AT D O Y O U C O N S I D E R Y O U R BI G G ES T A CCO MPL I S H MEN T ?

Our biggest accomplishment is winning a COSA award. We won this award because of our exceptional customer service and customer satisfaction. Thanks to our loyal clients, without them we wouldn’t be where we are now. — Rania El-Borno

COSMETICSMAG.COM | WINTER 2019

At Hudson’s Bay, Our Experts are Beauty Leaders

Congratulations to our Cosmetics Outstanding Service Awards nominees and winners. Going the extra mile every day, they ensure Hudson’s Bay is the ultimate destination for all things beauty, all the time.

B E S T S E R V I C E I N A D R U G S TO R E LIFETIME ACHIEVEMENT IN HER WO RDS W H AT ’ S T H E B E S T T H I N G A BO U T YO U R J O B?

That no two days are alike, and getting to discover new products every day! Also, having those faithful customers that almost become friends over the years and trust your opinion.

W H AT ’ S Y O U R FAV E C U S T O M E R S ERV I CE S T O RY?

ANNE DOUCET Shoppers Drug Mart , Ba thurst , N.B. Anne Doucet has spent 35 years working at Shoppers Drug Mart in Bathurst, New Brunswick, and with her commitment to making her customers feel good, it’s no wonder she’s built up such a loyal following. She’s covered a black eye for a client after hours, on her day off assisted a bride who’s previous makeup appointment was cancelled, and helped many more as a volunteer with Look Good, Feel Better.

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This sweet customer came in one day after her cancer treatment and was feeling down. I offered to do her makeup to cheer her up; she came back a few hours later and hugged me, thanking me!

Her husband took her to lunch and told her she just had to come back and buy everything since she looked so good.

W H AT I S T H E B E S T P I E C E O F A D V I CE YO U ’ V E RECEI V ED ?

“Stop stressing over things that didn’t even happen yet.” My husband actually always tells me that! Not easy to do, but I’m working on it! — Anne Doucet

COSMETICSMAG.COM | WINTER 2019

PROUD SPONSOR OF

2019 COSA AWARDS

NEW

Rose Radiance Cream Super Restorative

“

Congratulations to all winners for their passion and dedication.”

B E S T S E R V I C E I N A D E PA R T M E N T S T O R E LIFETIME ACHIEVEMENT IN HER WO RDS W H AT ’ S T H E B E S T T H I N G A BO U T YO U R J O B?

Seeing the look of happiness on a customer’s face like on a Christmas morning when they get exactly what they need. Happy customers are good customers. They always come back.

W H AT I S T H E B E S T A D V I C E YO U ’ V E RECEI V ED ?

SARAH BA L I S TOY- M I T T E N Elizabeth Arden Counte r, Hudson’s Bay, Winnipeg After 41 years in the industry, customer service is part of Sarah’s DNA. She takes time with her customers to build personal relationships and she knows everything from when they are on holiday to when their grandkids are graduating. In 2015, Sarah was selected as a Hudson’s Bay Beauty Mentor as a result of her exceptional customer service, which happens both in person and with regular phone-call outreach.

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Not to judge a person based on their appearance. Every person is a potential buying customer. This advice came from my cosmetic manager in the Philippines, Josephine Buenconsejo, 40 years ago.

W H AT D O Y O U C O N S I D E R Y O U R BI G G ES T A CCO MPL I S H MEN T ?

The relationship and trust I have built with customers. I still have customers who started with me 20 years ago in three cosmetics lines (Christian Dior, Shiseido and Elizabeth Arden). And having three different cosmetics brands become top-performing counters due to my hard work and dedication.

— Sarah Balistoy-Mitten

COSMETICSMAG.COM | WINTER 2019

B E S T S E R V I C E I N A D R U G S TO R E ROOKIE OF THE YEAR IN HER WO RDS W H AT ’ S Y O U R S E C R E T T O S U CCES S ?

My secret to success, is that I don’t “sell” anything. I give information and share my experiences with customers, which in turn allows them to feel confident when buying a product.

W H AT ’ S Y O U R FAV E C U S T O M E R S ERV I CE S T O RY?

K AT I E SAKKI Rexall Pharma Plus, Ottawa After less than a year in her current position, Katie has made an indelible impact on her team and her customers. She offers excellent customer service and knowledge of beauty products within various budgets, and listens to her clients to sensitively address their needs. She creates customer initiatives with a personal touch, including “Katie’s Picks,” a “Dupes” section for high-end makeup and a “Grab and Go” station for those who have forgotten a significant other’s birthday.

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I once had a woman come into my department who seemed flustered. She had a wedding to go to and didn’t want to wear makeup; so I told her she didn’t have to. We laughed together and talked about how the day was going to be about the bride anyway. She ended up buying a mascara and some highlighter — just in case.

W H AT I S T H E B E S T P I E C E O F A D V I CE YO U ’ V E RECEI V ED ?

My best friend Laura made me a gift with the quote “good things come to those who hustle.”

STORY. OF. MY. LIFE. Everyday I work hard and hustle, and some days the good has a way of finding me. — Katie Sakki

COSMETICSMAG.COM | WINTER 2019

Standing Ovation Rexall is a proud sponsor of the 2019 COSA Awards.

Congratulations to all the winners and nominees.

B E S T S E R V I C E I N A D E PA R T M E N T S T O R E ROOKIE OF THE YEAR IN HER WO RDS W H AT ’ S T H E B E S T T H I N G A BO U T YO U R J O B?

I feel great when I’m able to empower a woman and make her feel good with incredible customer service, genuine advice, or just a simple makeup application.

W H AT ’ S Y O U R FAV E C U S T O M E R S ERV I CE S T O RY?

YUTING (GRACE) LEI Lancôme Counter, Hudson’s Bay, Edmonton Grace began her role as counter manager for Lancôme in West Edmonton Mall less than a year ago. Despite being relatively new to the cosmetic industry, she has rapidly grown her clientele through persistence, patience and understanding.

She always goes the extra mile — including searching other stores on her break when a product is sold out and giving customers her personal contact information for after hours or days off.

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I recently helped a client who was looking for a moisturizer. I talked her through different options and suggested two different creams that might work perfectly for her. She picked one of them at the end and I also gave her samples of both so she could figure out which one she liked the best. She texted me a couple of days later and said I delivered excellent customer service, that I was really listening to her concerns and she loved the cream I recommended!

W H AT I S T H E B E S T P I E C E O F A D V I CE YO U ’ V E RECEI V ED ?

The best piece of advice I’ve been given is whatever you do, give it 100 per cent, and it’s from my mom. She told me give your work or your personal life your all and do the very best you can do. — Yuting (Grace) Lei

COSMETICSMAG.COM | WINTER 2019

B E S T S E R V I C E I N A D R U G S TO R E P E E R N O M I N AT E D IN HER WO RDS W H AT ’ S T H E B E S T T H I N G A BO U T YO U R J O B?

No matter how big or small – making a difference in a person’s life. From recommending a product that gives confidence back to a client, to being there through important milestones, building relationships and being trusted to be a part of their lives.

W H AT ’ S Y O U R FAV E C U S T O M E R S ERV I CE S T O RY?

N AT A S H A FAC C H I N I Shoppers Drug Mart , Oshawa , Ont .

With 20 years in the industry, Natasha provides her clients with extensive unbiased knowledge and solutions with a smile. She goes above and beyond hosting workshops to master classes in store and larger events within the mall such as celebrating International Women’s Day and the two-week “Heart Melt Hotel.” She prides herself on her personal touch — keeping customers up to date by e-tailing, sending birthday greetings and helping with wedding preparations.

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A memorable one was calling a client to follow up on a in-store consultation to find out she had been very ill and couldn’t make it into the store. I mailed her a care package with some samples and a card to cheer her up. She called to say she was thrilled – this gesture had made her day as she never expected it! She’s a loyal client to this day.

W H AT I S T H E B E S T P I E C E O F A D V I CE YO U ’ V E RECEI V ED ?

The best advice shared with me first by my nonna but throughout the years by many friends and colleagues I’ve met in the industry is that “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” I always strive for clients to feel their best after they see me! — Natasha Facchini COSMETICSMAG.COM | WINTER 2019

séxūal® © 2019 Michel Germain Parfums Ltée.

CONGRATULATIONS TO ALL THE FINALISTS.

EXCLUSIVELY AT HUDSON’S BAY

B E S T S E R V I C E I N A D E PA R T M E N T S T O R E P E E R N O M I N AT E D IN HER WO RDS W H AT ’ S T H E B E S T T H I N G A BO U T YO U R J O B?

Bringing happiness to the clients and seeing their smile when we say: “See you next time!”

W H AT ’ S Y O U R FAV E C U S T O M E R S ERV I CE S T O RY?

T S A N ( FA N N Y ) YA N G Guerlain Counter, Hudson’s Bay, Richmond, B.C. Fanny is an exceptional and driven individual who delivers superior customer service at the counter and by phone — she grew counter sales by 19 per cent last year. In 2016, her efforts were rewarded when she was one of four Beauty Advisors to win a trip to Paris as Guerlain Ambassador of Canada. She cares deeply about her customer base, even delivering orders by hand to her less-mobile elderly clients.

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It’s not about how much I sold, it’s about the clients coming back and sharing their celebrations, their life with me, like graduation, having a boyfriend, getting married and even asking me to attend their big days!

W H AT D O Y O U C O N S I D E R Y O U R BI G G ES T A CCO MPL I S H MEN T ?

First I was thinking to be the COSA finalist that’s impossible and now be the winner of the COSA that’s the dream come true! — Tsan (Fanny) Yang

COSMETICSMAG.COM | WINTER 2019

ELLECanada.com PHOTOGRAPHY, ROYAL GILBERT

B E S T S E R V I C E I N A D R U G S TO R E , R E TA I L E R N O M I N AT E D IN HER WO RDS W H AT ’ S Y O U R S E C R E T T O S U CCES S ?

My secret to success is just to be genuine. I strive to always be true to myself and to treat my customers and coworkers the way I would want to be treated.

W H AT ’ S Y O U R FAV E C U S T O M E R S ERV I CE S T O RY?

JENNIFER DESROCHES Shoppers Drug Mart , Charlottetown, P.E.I. With 13 years of experience, Jennifer has been the Cosmetics Manager of a busy Shoppers Drug Mart Beauty Boutique in Charlottetown, Prince Edward Island, for four years. She keeps clients’ electronic files up to date and coaches her team on how to teach customers about beauty products rather than sell them. She’s committed to her clients, returning from lunch early when they ask for her and staying late to help when she’s needed.

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My favourite customer service story would have to be the time I taught a lady who had undergone chemotherapy how to recreate her brows. Seeing the confidence in her when she left was amazing!

W H AT D O Y O U C O N S I D E R Y O U R BI G G ES T A CCO MPL I S H MEN T ?

My biggest accomplishment is being able to have a successful career in an industry I love while still being a great mother and wife. — Jennifer DesRoches

COSMETICSMAG.COM | WINTER 2019

B E S T S E R V I C E I N A D E PA R T M E N T S T O R E R E TA I L E R N O M I N AT E D IN HER WO RDS W H AT I S T H E B E S T T H I N G A BO U T YO U R J O B?

I always feel a huge sense of satisfaction when clients come into my store looking for me and asking my name. No matter how busy I am, they will wait for me to help them.

W H AT ’ S Y O U R FAV E C U S T O M E R S ERV I CE S T O RY?

NICOLE PA R S O N S Clinique Counter, Hudson’s Bay, Vancouver Nicole Parsons genuinely loves what she does — and it shows. Many of Nicole’s happy clients have been with her since she began her position over 15 years ago. Nicole exceeds expectations, calling those she hasn’t seen in a while, offering complimentary treatments, and even using her lunch break once to hand-deliver an item to a stressed-out customer before her vacation. Nicole’s excellence was also celebrated when she was recognized as a Hudson’s Bay Beauty Mentor.

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I have a client who works two jobs and has little time to spare.

When she needs her orders filled, I bus 40 minutes to deliver her parcels. She is extremely grateful and appreciative.

W H AT I S T H E B E S T P I E C E O F A D V I CE YO U ’ V E RECEI V ED ?

Joy Thomas from Hudson’s Bay in Richmond Centre told me to always be ready for the answers to questions before they are asked. Whether they are from clients, co-workers or bosses, I try to always be prepared, then I am never caught off guard.

— Nicole Parsons

COSMETICSMAG.COM | WINTER 2019

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B E S T S E R V I C E I N A D E PA R T M E N T S T O R E V E N D O R N O M I N AT E D IN HER WO RDS W H AT I S T H E B E S T P I E C E O F A D V I CE YO U ’ V E RECEI V ED ?

TA R A M I S T R Y - B H A I M I YA Lancôme Counter, Hudson’s Bay, Toronto Tara Mistry-Bhaimiya is an unsung hero on her team. She is a coach to colleagues both new and experienced, ensuring her peers always feel positive and confident. With over 16 years in the industry, Tara’s calm and giving manner is reflected in her clients’ five-star feedback — and her product knowledge is second to none. Tara is known for assessing which products will work best for her clients in a matter of seconds.

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While studying full time and working part time at the Shoppers Drug Mart as Beauty Advisor, my assistant store manager said, “If you love what you do and if you practice what you love in your daily life, you will never feel like you worked a single moment in your life.” I was truly inspired by her and felt that her passion and enthusiasm to help others was transferable.

W H AT D O Y O U C O N S I D E R Y O U R BI G G ES T A CCO MPL I S H MEN T ?

In addition to my nomination and win for the COSA award, my biggest accomplishment was in 2014, this was my first year as Counter Manager for Lancôme at Hudson’s Bay Queen Street. We achieved an award for the Best Performing Team for Lancôme’s Spring Gift with Purchase and surpassed our goal and achieved over $300,000 in sales for the event.

— Tara Mistry-Bhaimiya

COSMETICSMAG.COM | WINTER 2019

B E S T S E R V I C E BY A DERMO-COSMETIC EXPERT IN HER WO RDS W H AT ’ S Y O U R S E C R E T T O S U CCES S ?

My key to success is treat others how you would want to be treated, stay humble and always go the extra step for your clients to ensure they are satisfied.

W H AT ’ S T H E B E S T A D V I C E YO U ’ V E RECEI V ED ?

AMY SHIELDS Rexall Pharma Plus, Dunn v i lle, On t .

Amy Shields’ creativity and giving spirit surprise and delight clients and colleagues alike. Since beginning her position over five years ago, Amy has led many innovations including curated picks of the week, complimentary treatments and prize draws.

She also discovered a new client base: tattooed customers who need specific care for their body art.

Amy’s giving nature is regularly on display when she goes out of her way to help store customers.

WINTER 2019 | COSMETICSMAG.COM

I’ve struggled with mental health ever since I can remember, my dad always used to tell me, “Stay strong because you’re worth it,” and that always stuck with me.

W H AT D O Y O U C O N S I D E R Y O U R BI G G ES T A CCO MPL I S H MEN T ?

My biggest accomplishment is how far I’ve come in life. Despite everything that has been thrown at me, I will continue to keep chasing my dreams no matter what. — Amy Shields

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B E S T S E R V I C E BY A PA R T - T I M E A S S O C I A T E IN HER WO RDS W H AT ’ S Y O U R S E C R E T T O S U CCES S ?

Never underestimate yourself and know your worth. The best way to do that is to surround yourself with people who make you better. I am very lucky to have loving and supportive people around me. Their support helped me grow as person.

W H AT ’ S T H E B E S T T H I N G A BO U T YO U R J O B?

MAUDE BEAUCHEMIN Pharmaprix, Greenfi eld Pa rk , Que. Having realized her love of beauty when she was young — applying her makeup for figure-skating competitions — Maude Beauchemin has worked in the beauty industry for eight years. She has juggled her studies with her work as a beauty advisor, connecting with her customers through conversation and her passion for cosmetics. She has been known to purchase product from another store on her break to ensure a customer had it for her vacation.

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The best part about my job is definitely helping others. There is a reason customers come to us for advice. Sometimes they need expertise, other times they need reassurance. The conversations we have are always different, because everyone has different needs. I love it when a customer comes back and tells me my advice helped them with their concern.

W H AT D O Y O U C O N S I D E R Y O U R BI G G ES T A CCO MPL I S H MEN T ?

Honestly, being recognized by the industry for my customer service is probably my biggest accomplishment to this day.

— Maude Beauchemin

COSMETICSMAG.COM | WINTER 2019

B E S T S E R V I C E BY A SKINCARE THERAPIST IN HER WO RDS W H AT ’ S Y O U R S E C R E T T O S U CCES S ?

M A N DY FULLER Mandy Fuller Skin Therap y, Burli ngton, Ont .

Mandy Fuller is the secret to skin success for her clients in Burlington, Ontario. Her award-winning facials have earned her the moniker of “miracle worker.” Mandy’s clients are confident she will not only get troubled skin back on track, but her deft handiwork and thoughtful recommendations will keep clients on the path to happy, glowing skin. Mandy’s calming, positive energy leaves clients with a spring in their step.

WINTER 2019 | COSMETICSMAG.COM

A secret to my success has been opening my ears and my heart to all of my clients, from all walks of life. No matter what, I listen to them, try my best to internalize their stories, and learn something from them. Relating to clients on an individual level and being a friend who they can trust and confide in has been invaluable in building lifelong relationships with my customers.

W H AT D O Y O U C O N S I D E R Y O U R BI G G ES T A CCO MPL I S H MEN T ?

I consider my biggest accomplishment to be finding the courage to quit my day job and start my own business. It was a leap of faith, and while it was one of the most terrifying experiences of my life, it has definitely been of the most rewarding. If I could go back and do it all again, I wouldn’t change a thing. Never settle for the status quo. Find something you love, believe in yourself, and make the leap. — Mandy Fuller

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B E S T S E R V I C E BY A F R AG R A N C E A DV I S O R IN HER WO RDS W H AT ’ S Y O U R S E C R E T T O S U CCES S ?

My secret to success is simple: happiness. When I go to work every day, I try to be in the best state of mind so that I can create a good atmosphere for my coworkers as well my customers.

W H AT ’ S Y O U R FAV E C U S T O M E R S ERV I CE S T O RY?

LLUVIA ESPINOZA-SANCHEZ Coty Counter, Hudson’s Bay, Calgary Customers know when they visit Lluvia EspinozaSanchez they will leave feeling great. Many of Lluvia’s clients are migrant workers, who rely on her expertise to purchase the perfect gift for longdistance loved ones. Lluvia isn’t afraid to meet new people and potential clients — she even spoke at a local Latin women’s group meeting to great success.

Lluvia leads with kindness: when one customer had a family emergency, Lluvia delivered her item and brought food for her family.

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I never judge a book by its cover and I treat everyone as equals.

One time I helped a family that everyone suspected had no money, and they are now loyal customers of mine and spend around $600 every time!

W H AT D O Y O U C O N S I D E R Y O U R BI G G ES T A CCO MPL I S H MEN T ?

Leaving my home country with my husband and two kids 11 years ago to come to Canada and start from ground zero. We’ve accomplished so much together.

— Lluvia Espinoza-Sanchez

COSMETICSMAG.COM | WINTER 2019

ON BEHALF OF THE ENTIRE COTY TEAM, CONGRATULATIONS TO ALL COSA AWARD NOMINEES AND FINALISTS. YOUR DEDICATION AND EXCELLENCE TO THE BEAUTY INDUSTRY INSPIRES US ALL.

THE COTY TEAM

B E S T S E R V I C E BY A D E M O N S T R ATO R IN HIS WO RDS W H AT ’ S Y O U R S E C R E T T O S U CCES S ?

There really is no secret. I simply put myself in people’s shoes and I empathize with them. Honesty will gain the trust of your clients.

W H AT ’ S T H E B E S T T H I N G A BO U T YO U R J O B?

Knowing that my client has left happy with my services.

W H AT I S T H E B E S T P I E C E O F

BARRY SZETO Vichy, Ri chmond H i ll, On t .

Watching Barry Szeto connect with clients is like watching a master at work. With his easygoing countenance, Barry has them smiling, sharing and ready to test products within minutes. With 12 years of experience in the industry, Barry has an impressive knowledge bank — not only of Vichy products, but of environmental factors that affect skin’s health. Store sales, customer service and team morale are all elevated when Barry visits.

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A D V I CE YO U ’ V E RECEI V ED ?

We were actually given a training session on smpathy. That was something I wasn’t familiar with until that training. Empathizing with people really puts a different perspective on how we feel about clients. Understanding where they are coming from really helped me understand what they really need. — Barry Szeto

COSMETICSMAG.COM | WINTER 2019

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B E S T S E R V I C E BY A TRAINER IN HIS WO RDS W H AT ’ S Y O U R S E C R E T T O S U CCES S ?

The secret of my success is to be passionate about what you do, be generous with your knowledge and be inspirational for others.

W H AT ’ S Y O U R FAV E C U S T O M E R S ERV I CE S T O RY?

MICHEL C O U LO M B E La ura Mercier (Shiseido) , Ma r k h a m , O n t .

Michel Coulombe is a creative virtuoso. His passion for makeup artistry, teaching and creating meaningful connections are proven in his sold-out master classes, training sessions, videos and more. With 22 years in the industry, Michel is among the elite in his field, but he is always willing to help customers and associates one-on-one, often at the expense of his personal time. Michel’s passion for teaching is evidenced by the hit courses he developed for Sheridan College students in Ontario.

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Throughout the years, I’ve had so many people crying in my makeup chair! Tears of joy as they were going to look magnificent on their wedding day, tears as they didn’t think they were pretty because of various skin issues, tears as they felt beautiful and empowered again after the loss of their husband. So many beautiful stories of human connections.

W H AT I S T H E B E S T P I E C E O F A D V I CE YO U ’ V E RECEI V ED ?

My dear friend and mentor Benjamin Ruiz asked me once, “The industry that we work in, is it just lipsticks?” He said, “No, you have the power to change people’s lives and have them remember you and what you said for the rest of their lives.”

— Michel Coulombe

COSMETICSMAG.COM | WINTER 2019

SELF-REFRESHES NONSTOP FOR A 24-HOUR JUST-APPLIED LOOK AND FLAWLESS FINISH. A SHISEIDO first in foundation with ActiveForceTM technology.

Synchronizes with skin. Actively resists heat, humidity and motion.

NEW SYNCHRO SKIN SELF-REFRESHING FOUNDATION

B E S T S E R V I C E BY A S A L E S R E P R E S E N T AT I V E IN HER WO RDS W H AT ’ S T H E B E S T PA RT O F YO U R J O B?

Every day is a completely new challenge in a new environment and I get to go to a different store in a different area, each with its own set of strengths and challenges. I love finding solutions to each account’s unique challenges and finding ways to help them grow.

W H AT ’ S Y O U R FAV E C U S T O M E R

MELISSA COMEAU Groupe Marcelle, Halifax Melissa Comeau’s passion for cosmetics is matched only by her passion for people. Melissa’s unwavering support for cosmetic teams goes beyond the expected. She regularly attends to customers in busy stores (whether they are interested in purchasing from her brands or not), often lends a hand after hours and has even hand-delivered out-of-stock items. Colleagues call this sales rep with 20 years of experience in the business “the best of the best.”

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S ERV I CE S T O RY?

One day an elderly lady in the mass cosmetic aisle asked if I could help her and she seemed a bit frustrated. She was looking for some makeup to wear to a family wedding but she didn’t know where to start and didn’t want to spend much. I ended up sitting her in my chair for almost an hour. At the end she told me nobody had ever taken the time with her to give her a lesson like I did. By the end we were both in tears and hugging each other and to my complete surprise she ended up purchasing everything I had recommended!

— Melissa Comeau

COSMETICSMAG.COM | WINTER 2019

SERVICING PEOPLE AND DOING IT IN BEAUTY!

Marcelle CONGRATULATES all 2019 COSA NOMINEES and WINNERS. Understanding people’s needs and surpassing their expectations on a regular basis is key for receiving this outstanding honor. We applaud your high level of care and achievement.

We are proud to salute your work, commitment and passion for the cosmetic industry.

CONGRATULATIONS and THANK YOU!

Proud sponsor of the 2019 Cosmetics Outstanding Service Awards. ©2019 Groupe Marcelle

GALLERY

1.

BEST IN SHOW November 14 was filled with glitz and glam at the Cosmetics Outstanding Service Awards 2019.

Here are some highlights; visit Cosmeticsmag.com for more!

3.

1. Tanika Charles entertains the crowds at the 18th annual COSAs. 2. From left Lluvia Espinoza-Sanchez, Jim Hicks, Mandy Fuller, Vania Aguiar, Yuting “Grace” Lee and Tara Mistry-Bhaimiya. 3. Jia “Chloe” He and Rani El-Borno accept the award for Best Service by a Team in a Department Store. 4. Barry Szeto accepts the award for Best Service by a Demonstrator. 5. Anne Doucet accepts her Lifetime Achievement Award.

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COSMETICSMAG.COM | WINTER 2019

Photos: Ryan Emberley

2.

4.

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10.

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6. Cosmetics magazine editor Alex Laws presents Yuting “Grace� Lee with her Rookie of the Year award.

7. From left COSA winners Amy Shields and Katie Sakki. 8. COSA founder and director of beauty publications and awards for Cosmetics Alliance Canada Jim Hicks and his wife Sandi, granddaughter Leah and daughter Stephanie.

9. The recipients of the Drugstore Team award, Shoppers Drug Mart, Halifax. 10. Winner of Best Service by a Trainer, Michel Coulombe (right). 11. Maude Beauchemin, winner of Best Part-Time Associate, with guest.

WINTER 2019 | COSMETICSMAG.COM

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GALLERY

12.

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12. Jim Hicks and Alex Laws strike a pose ahead of the ceremony. 13. Beauty Director of Elle Canada Lesa Hannah presents COSA winner Tsan (Fanny) Yang with her award. 14. President and CEO of Cosmetics Alliance Canada Darren Praznik at the podium. 15. The inimitable Patricia Clare, National Training Manager for NeoStrata wowed the crowds. 16. The stunning 2019 Cosmetics Outstanding Service Award winners.

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COSMETICSMAG.COM | WINTER 2018

Photos: Ryan Emberley

16.

THANK YO U TO O U R 2 019 C O S A SPONSORS FOR SUPPORTING THE BEST IN SERVICE! To b e c o m e a s p o n s o r f o r t h e 2 0 2 0 a w a r d s , p l e a s e contact Jim Hicks at jhicks@cosmeticsalliance.com

PRESENTATION SPONSOR

PRINT SPONSOR

PRODUCTION SPONSOR

ENTERTAINMENT SPONSOR

WINTER 2019 | COSMETICSMAG.COM

SIMULCAST SPONSOR

EVENT SPONSOR

RECEPTION SPONSOR

COSA PIN SPONSOR

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TESTÉ. APPROUVÉ. RECOMMANDÉ.

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Traitement anti-âge intensif.

2 sérums en 1 pour agir sur les signes visibles de l’âge.

Concentrés dans une double formule unique, 21 puissants extraits de plantes stimulent les 5 fonctions vitales de la peau : régénération, oxygénation, nutrition, hydratation et protection.

Texture universelle.

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Dès 7 jours1 : • éclat immédiat • pores et ridules atténués • peau d’apparence plus jeune

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CLARINS.COM 1. Test de satisfaction, panel multi-ethnique, 362 femmes.

2. Dans le catalogue Clarins, données internes. Ventes en valeur 2018 sur la franchise Double Serum.

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S A L U T, B E A U T É

INTRODUISANT

Vânia Aguiar

Notre rédactrice beauté partage les tendances de la nouvelle saison

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>>

U N E T Ê T E D ’ AV A N C E !

ENVIE D’ARBORER une aussi séduisante que parfaite coiffure des fêtes ? Que ce soit pour des boucles en cascade, un chic chignon porté à la nuque, des tresses parées d’accessoires mode ou encore un brushing super lisse, voici les top produits qui sauront vous aider à faire de votre mise en plis festive un succès remarqué ! Haut les… têtes !

Soin Nourrissant pour cheveux, 35 $ les 20 ml, disponible à etiket.ca

D’AVEENO Shampooing Sec Fresh

D’ALDO Barrettes en pierres fantaisies

Greens Blend, 8,99 $ les 238 ml, disponible en pharmacie WINTER 2019 | COSMETICSMAG.COM

DE SCHWARZKOPF PROFESSIONAL

Spray Bi-phase Protecteur & Renforçateur de Liasons, 17,95 $ les 150 ml, disponibe en salon DE THE HAIR ROUTINE TRAITEMENT

DE MAUI Masque Détoxifiant+ pour

cuir chevelu aux cendres volcaniques, 10,99 $ les 340 g, disponible en pharmacie DE JACQUES DESPARS Fer à lisser

GTX Graphite et Titane, 186,33 $, disponible à jacquesdespars.com

style Wanaka,18 $ la paire, disponible à aldoshoes.com 73

S A L U T, B E A U T É

1.

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COUL E U R S E N FÊ TE ÉDITIONS LIMITÉES OU collection d’hiver, vive les palettes de maquillage aux nacres vibrantes, aux textures veloutées et aux pigments à la couvrance parfaite. Chic, sophistiqué, griffé, le maquillage occupe une place de choix parmi les cadeaux les plus susceptibles de séduire les femmes.

Accro aux petits pots, mère ou belle-mère, meilleure amie, cousine ou petite sœur, peu de femmes restent insensibles au charme d’une belle palette !

1. DE LISE WATIER Fard à joues Stardust 2-en-1,

38 $, disponible à la Galerie Beauté de Pharmaprix

9.

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2. D’YSL Palette Collector visage et yeux, en

édition limitée, 85 $, disponible au yslbeauty.ca 3. DE CHANEL Exclusive Création Éclat

Magnétique, nuance Metal Peach, 85 $, disponible aux comptoirs Chanel 4. DE NARS Palette à joues Star Scene Studio 54,

56 $, disponible à La Baie

5. DE CLÉ DE PEAU Ombres à paupières

Couleurs Quadri, collection Rêve de Kimono, 110 $, disponible à Holt Renfrew Ogilvy 6. DE GIVENCHY Palette Red Lights 4G teint et

7.

6.

yeux, 78 $, disponible à Holt Renfrew Ogilvy

7. DE LAURA MERCIER Rouge à lèvres Velours

Extreme Matte Parisian Nudes, nuance Jolie, 28 $, disponible à la Galerie Beauté de Pharmaprix 8. DE DIOR 5 Couleurs Happy 2020, nuance 007

Party in Colours, 74 $, disponible aux comptoirs Dior 9. DE GUERLAIN Perles de Poudre Révélatrice de

Lumière Météorites Goldenland, 77 $, disponible aux comptoirs Guerlain 74

COSMETICSMAG.COM | WINTER 2019

5.

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LES FRAGRANCES INÉDITES côtoient les grands classiques de la parfumerie et les éditions limitées font leur apparition dans les rayons. Il faut une dose de sensibilité pour choisir un cadeau si personnel à celui ou celle qu’on aime. La première chose à vérifier, ce sont les fragrances préférées de la personne à qui est destiné le cadeau. Il faut aussi savoir quelles odeurs cette personne n’aime pas, par exemple l’eau de Cologne d’un patron détesté, ou encore d’un ou d’une ex qui l’a fait souffrir, peut-être certaines fleurs associée à un moment triste vécu. Alors, pour bien choisir la fragrance à offrir, il faut se poser les bonnes questions.

Laquelle saura le plus sûrement faire plaisir ? Ce jus devra-t-il être sucré ou fleuri, frais ou léger, ou encore teinté de notes sombres

et enveloppantes ? Consulter un expert aux comptoirs des parfumeurs est aussi une brillante idée pour trouver le cadeau parfait. Qu’il soit de type audacieux ou confidentiel, l’important c’est qu’il comble l’imaginaire olfactif de la personne unique qui va le recevoir !

POUR ELLE DE BURBERRY Eau de Parfum Intense

Her, 161 $ les 100 ml, disponible à Jean Coutu DE CHLOÉ Eau de Parfum Chloé L’Eau,

145 $ les 90 ml, disponible à Sephora DE TIFFANY & CO Eau de Parfum

Tiffany & Love, 160 $ les 90 ml, disponible à La Baie

DE SALVATORE FERRAGAMO Eau de

Parfum Signorina Ribelle, 145 $ les 100 ml, disponible à La Baie DE SERGE LUTENS Eau de Parfum La

Couche du Diable, 255 $ les 100ml, disponible à Holt Renfrew Ogilvy

POUR LUI D’ISSEY MIYAKE Eau de Parfum L’eau

d’Issey Intense Wood & Wood, 88 $ les 50 ml, disponible à la Galerie Beauté de Pharmaprix

DE DIOR Eau de Parfum Sauvage, 140 $

les 60 ml, disponible aux comptoirs Dior

D’HUGO BOSS Eau de Parfum The Scent

Absolute, 116 $ les 100 ml, disponible à La Baie DE DOLCE & GABBANA Eau de

DE NINA RICCI Eau de Toilette spray

Toilette K, 118 $ les 100 ml, disponible à Sephora

DE VALENTINO Eau de Toilette Born

Urban Hero, 87 $ les 50 ml, disponible à La Baie

en édition limitée, 78 $ les 50 ml, disponible à La Baie In Roma Donna, 90 $ les 50 ml, disponible à Sephora

WINTER 2019 | COSMETICSMAG.COM

DE JIMMY CHOO Eau de Parfum

DE MUGLER Eau de Toilette Alien Man

Fusion, 90 $ les 100 ml, disponible à La Baie 75

S A L U T, B E A U T É

W AT I E R : L E PA R F U M C’EST À L’OCCASION d’un lunch dans le Vieux-Montréal que j’ai eu la chance de jaser avec la belle Sarah-Jeanne Labrosse sur son nouveau rôle : celui d’égérie beauté. Intéressée et intéressante, la très attentive actrice a gentiment répondu à mes questions Q : QUEL A ÉTÉ LE MOMENT LE PLUS MARQUANT DE VOTRE VIE ?

Je me permets beaucoup de changements dans plusieurs domaines : changer d’idée, vivre plusieurs vies en une seule, vivre tous les moments intensément. Mais, sans vouloir être brutale bien sûr, je considère que les plus beaux moments de ma vie tant personnelle que profesR :

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sionnelle m’appartiennent.

Ce qui ne m’empêche pas de donner beaucoup de moi à mon public.

Q : POURQUOI AVEZ-VOUS CHOISI DE VOUS ASSOCIER À WATIER ?

Parce que cette marque a les mêmes valeurs que moi.

Je suis naturelle et sincère.

Je corresponds à mon époque et j’ai les ambitions de ma génération. Je suis libre et je souhaite à toutes les femmes de l’être elles aussi. Ce parfum est tout simplement fait pour moi !

R :

Q : QUELLE FEMME AURA SELON VOUS ENVIE DE PORTER WATIER ?

Moi, j’adore porter le parfum sur un foulard, sur mes vêtements. À la maison, R :

<<

Je suis libre et je souhaite à toutes les femmes de l’être elles aussi. Ce parfum est tout simplement fait pour moi !

j’en asperge partout. Je souhaite que le plus possible de gens puissent le découvrir et apprennent à reconnaître et savourer son sillage grâce aux femmes qui vont le porter sur elles ou l’utiliser de mille manières créatives.

Q : AVEZ-VOUS UN SOUVENIR OLFACTIF PARTICULIER ?

Oui, le délicieux arôme de la soupe de ma grand-mère.

R :

Q : QUEL PARFUM PORTERAIT DONALDA, TON PERSONNAGE DANS LES PAYS D’EN HAUT, ET LEQUEL PORTERAIT SARAH, TON PERSONNAGE DE LE CHALET ?

Oh ! Eh bien, je crois que pour Donalda ce serait une fragrance romantique, certainement choisie par son mari. Et pour Sarah, qui est R :

>>

très consciente de la beauté, ce serait sûrement Watier !

Q : QUEL SILLAGE CROYEZVOUS LAISSER DERRIÈRE VOUS ?

Celui de la légèreté !

Parce que j’ai envie que les gens se rappellent mon énergie puisque la beauté, je la découvre encore.

R :

Q : SELON VOUS, QUELLE SERA L’ODEUR DU FUTUR ?

R :

L’odeur de l’égalité !

COSMETICSMAG.COM | WINTER 2019

S A L U T, B E A U T É

SARAH-JEANNE

est en effet la nouvelle égérie du parfum Watier de la maison Lise Watier.

Une fragrance fraîche et moderne qui projette l’image d’une femme libre et audacieuse. Un chypre floral aux notes éclatantes d’orange sanguine, de poivre rose et de bergamote qui éveillent les sens. Un cœur floral exhalant des accords sensuels de jasmin de nuit et de rose turque. Complété par des notes de bourbon vanillé, de bois de santal et de musc pour une eau de parfum enveloppante et très féminine.

JOLIS C O F F R E T S

DE LISE WATIER Eau de Parfum Watier, 85 $ les 50 ml, disponible à la Galerie Beauté de Pharmaprix

CHOISIR ENTRE LA GAMME complète, ou les luxueuses miniatures de plusieurs fragrances emblématiques d’une marque, ou encore profiter des produits de beauté associés que renferment les coffrets de parfum : crème pour les mains, gel douche, crème pour le corps… Quel plaisir de découvrir autant de déclinaisons des notes de la fragrance que nous aimons. Alors, parfumées de la tête aux pieds, nous voilà prêtes à affronter la nouvelle année.

DE LAURA MERCIER Coffret Collection

Ultime Luxe corps au Lait d’amande et coco, 110 $, disponible à Sephora.ca DE RODIAL Coffret Collection Dragon’s

Blood, 110 $, disponible à la Galerie Beauté de Pharmaprix DE PACO RABANNE Coffret parfum pour

homme Invictus Legend, 110 $, disponible à La Baie DE JEAN PAUL GAULTIER Coffret parfum

Le Mâle, 115 $, disponible à La Baie

DE GIORGIO ARMANI Coffret parfum Eau

de Parfum Si Fiori, 124 $, disponible à la Galerie Beauté de Pharmaprix

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ASK A COSA WINNER

Q: How do you give your customers a festive touch for the holidays?

COSA WINNER

Emily Brown Cosmetics Manager, Shoppers Drug Mart, Halifax

LISE WATIER Duo Shadow & Glitter in Opalescence, $27, at Shoppers Drug Mart.

STILA Heaven’s Hue Highlighter in Kitten, $43, at Shoppers Drug Mart.

A: THE PERFECT RED LIP I find during the holidays a lot of customers are trying to find that perfect red lipstick to complete their holiday makeup. Some customers dance around the idea of getting a red lipstick but will shy away because they think they can’t wear red; however, it’s about finding the right red lipstick for each customer. Get them in the chair, show them different textures, finishes and pigment to gauge their comfort level. It’s a great opportunity to show the customer what red suits them!

ADD SOME (SUBTLE) SPARKLE Adding a loose sparkle to the cheeks or even a little shimmer to their eyeshadow or highlighter can really transform a customer’s look from regular everyday makeup to holiday glam. (Especially if it’s paired with their holiday red lipstick!) My favourite sparkles to add — on customers and myself — during the holidays are the loose Lise Watier Duo Shadow & Glitter in Opalescence and Stila Heaven’s Hue Highlighter in Kitten.

WINTER 2019 | COSMETICSMAG.COM

ENCOURAGE SOME TLC One of the challenges BA’s run into during the holiday season is getting the customer to spend a little time and money on themselves as the holidays can be so expensive and busy. However, when a BA can get the customer to sit down for a little holiday touch up it can really brighten and de-stress and remind them of the benefits of treating themselves every now and again!

Emily Brown is the cosmetics manager at Shoppers Drug Mart, Halifax and the winner of 2018’s Cosmetics Outstanding Service Award for Best Service in a Drugstore, Retailer Nominated.

Have a question for a COSA Winner?

Email us at:

Cosmetics@Cosmeticsmag.com

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DOUBLE YOUR IMPACT A single gift can help two women facing cancer.

$1 = $2 Help more women with cancer feel like themselves again. lgfb.ca/donate

1 GIFT, 2x THE IMPACT From November 23rd to December 31st, YOUR IMPACT WILL BE DOUBLED thanks to Mary Kay Cosmetics Ltd., who will match all individual donations up to $20,000.

Donate at lgfb.ca | Follow us

@LGFBCanada

LOOK GOOD FEEL BETTER® | REG CHARITY #13374 0316 RR0001

INGREDIENT 101

SILVER LININGS

BIRCH, PLEASE!

Get a boost of deep hydration and soothe tight skin with this made-in-Canada mask.

T h e n a t u r a l s kincare benefits of the w a t e r d e r i v e d from birch trees mean y o u ca n s t a y gl o wi ng al l wi n te r

AURUM

Calming Birch Mask, $20, Aurumskincare.ca.

By Lora Grady

Photos: Adobe.

ONE OF THE BEST parts of winter

is the stunning views of snowy landscapes dotted with silvery birch trees.

Now, those pretty branches go beyond seasonal décor — birch water can actually soothe skin and brighten your complexion when applied topically.

Elise McCormick and Joanne Sherrard, co-founders of Canadian brand Aurum Skincare, stumbled upon the benefits after their skin struggled to acclimatize to the harsh conditions of Dawson City, Yukon. “We came across reference to a medicated skincare product that was marketed in Russia in the 1970s,” says McCormick.

Using birch water as its base, the product reportedly reduced inflammation and was used to help heal wounds.

The pair developed a natural biofermentation process that enriches birch water (which they source each winter by tapping local wild trees) with prebiotics. The formula turned out to be the ideal solution to their skincare woes. (Even better, they won the Yukon Innovation Prize in 2019 and when the products went on sale last November, they quickly sold out.)

Dr. Jennifer Salsberg, an assistant professor of medical and cosmetic dermatology at the University of Toronto, says more studies are needed to examine birch water’s direct effect on skin. But she does confirm that it contains amino acids, minerals and hydroxy acids, all of which benefit skin. “Some studies suggest that birch water also has antimicrobial benefits, which may have a role in [treating] patients with acne.”

In fact, Natalie Pergar, lead skincare trainer for Éminence (which recently released its Pure Forest Collection that features birch water as a key ingredient), says all skin types can benefit from birch water. “Over the short-term, your skin’s tone will improve; long-term, it will become firmer and help minimize fine lines,” she says.

Dr. Salsberg points out that birch sap ferments quickly, so look for a product that contains ingredients to stabilize and preserve it. If you’re trying it in essence form, apply after you cleanse and before your toner or serum, morning and night says Salsberg. We say: Bring on the birch fest.

WINTER 2019 | COSMETICSMAG.COM

This lightweight essence restores moisture and contains birch water to help purify skin, as well as collagen for increased elasticity. ÉMINENCE

Birch Water Purifying Essence, $62, TheFacialRoom.ca.

Skip the facial appointment and try this mask, made with PHAs, pink bentonite clay and Nordic birch sap to take on dryness, dark spots and wrinkles.

OLE HENRIKSEN

Phat Glow Facial Mask, $65, at Sephora.

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May 7, 2020

Sheraton Centre Hotel, Toronto

Canadian

BEAUTY Awards 2020

The Canadian Beauty Awards continue to recognize product innovation i n To r o n t o i n 2 0 2 0 Categories include: Fragrance, Skincare, Makeup, Nail Care, Hair Care, Sun Care and Menâ&#x20AC;&#x2122;s Products. We will also introduce a Clean Beauty category and a Luxe Skincare category.

To inquire about sponsorship opportunities, email Jim Hicks:

Thursday, May 7, 2020 Sheraton Centre Hotel, Toronto

jhicks@cosmeticsalliance.ca

V E N D O R / R E TA I L S P O N S O R S

MEDIA SPONSORS

EVENT SPONSORS

cosmetics INDUSTRY SPONSORS

E N T E R TA I N M E N T S P O N S O R

#BEAUTYGRAM

COLOUR COOL The Look: Freckled Perfection Why We Love It: Dickson effortlessly captures the sun-kissed look with her freckle placement and pairs it with the ultimate tinted lip and brow. #swoon.

Vancouver-based makeup artist Leigh Dickson had us at her Insta description: “Little bit retro.

Little bit rock & roll. Lots of colour.” She brightens screens and faces alike with her inspirational makeup transformations on YouTube and Instagram, with a combined following of over 370,000. (No wonder the UK’s model agency Established has snatched her up…)

By Stephanie Hicks

THE TALENT:

LEIGH DICKSON @leighdickson

Photos: Instagram.com/LeighDickson.

The Look: Rainbow Bright Why We Love It: We are obsessed with Dickson’s bright, groovy colour choices, and her talent shines through in the meticulous line work.

The Look: Weekend at Bernie’s Why We Love It: The printed shirt really does it for us, but we can’t ignore Dickson’s single wisp, her insane brows and luminous space-high cheek bones.

WINTER 2019 | COSMETICSMAG.COM

The Look: Smoke Show Why We Love It: Just in time for the holidays, this smoky eye is on our “learn how to perfect” list. Stunning.

The Look: And the Award Goes To… Why We Love It: The clean canvas of her face makeup is the supporting actor to her fierce eye. (And can we talk about her hair colour?)

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